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I never ever auto renew anything because I often find a better product in a year. They auto renewed without my permission which overdrew an obsolete credit card costing me $45.00 in overdraft fees. I called thinking it was a simple error but the coldest rudest boy pointed me to a famous slight of eye trick corporate advertisers use...
To place order you hit BUY button... It take you to billing page. You fill in card info... Scroll down to huge button saying PLACE ORDER large lock to add to distraction... Just above the button, in fine print is a line "By placing this order you agree to the Terms and Conditions and auto-renewal" in BLACK but Terms and Conditions stands out in BLUE and as we all know, there are always a box to select... NO box... NO option so of course you hit PLACE ORDER and don't notice to the right "By placing this order you agree to the Terms and Conditions and auto-renewal". He laughed said it was "right there" did not have anymore time.
Update on 04/11/2019: April 1 or 2 of 2019. I get an email notice from Malwarebytes that 39.99 was being deducted AUTOMATICALLY from my bank account? And not only that, on about February of 2018, they showed me an invoice stating that I purchased the order! I DID NOT PURCHASE ANYTHING from them!!!! When I asked them the name of the AGENT who initiated that sale, not a word back from them? (Fernando was the Rep I wrote to?)
Yes, they said that they would return the latest 39.99, but when I thought about it, why shouldn't I get the So-called Purchase price too, for I never purchased anything from them! I told him that via email, and have yet to hear the NAME I asked for, or that they would send that total of $79.98! I am not senile and I am not vulnerable because I am a senior citizen! What kind of so-called Tech outfit is that to play games with me! First of all, my daughter gave me a FREE site that would take care of most of the problems, that is if there were any? I used the FREE site before as well! I know people do their best, but like I explained to Fernando, (I think that was his name,) that someone wanted to get a few extra bucks by submitting my name and numbers? Where they got all that stuff, I do Not know, but I feel scammed and want that full $79.98 back?
Original: Somehow, I did come in contact by those people, but I did not want to buy-in to their services! I wrote to them just in case they did get the wrong idea, but all I got from them was an Automatic payment system for stuff I did not want? I wrote to them early on telling them I did not want to subscribe to their cost-inducing program! By the way, I couldn't afford another expense! I feel like suing them!
Then when I got my latest email from them telling me about the yearly 39.99 yearly fee they were deducting from my account "AUTOMATICALLY", I wrote again with no response from them? I don't want their junk, I just want my money back because of unfair advertising practices! Are they doing this to all Seniors? To those contemplating dealing with them, make sure you are not set up for Automatic billing! I never did that in the past and will never do that in the future! Not my way, especially with a meager S.S. check each month! This is the truth and the authorities have been notified, I assure you of that! Thank You... Tom.
For almost a year the product's RTP (real-time protection) has failed on something like a monthly basis. Win7 HP x 64. Actually, when this happens the application and its features can no longer be accessed, necessitating a restart in order to temporarily be able to access it and so in a sense the product itself fails as well as the RTP. I've contacted Tech Support every time, and they've been unable to resolve the issue. They close tickets after a few weeks, and so I keep getting new trouble ticket numbers, and new tech support agents, who tend to repeat the same instructions I've heard before (send logs/update/reinstall, after which the product usually functions again for about a month). I really would not recommend anyone spend money on this product unless they can improve the quality of it and their tech support. It's security software, and so IMO should be more reliable and, well... SECURE!
I don't suggest you use a credit card or ATM card with these people. I have had issues with them charging my card for over 5 years and it's very difficult to get a refund. They just don't stop "auto renewing" not matter who you call or what you do on their website. BEWARE!! And if someone gets your credit card number and uses it for their software you're screwed because they need an email address to even look up the purchase not the CC#!
I have been using Malwarebytes' Premium product for over three years. I use it with another Virus Software product. Malwarebytes does as advertised, it identifies Malware, other products do not. I would highly recommend both the premium and free product. Customer Service is quick to respond.
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This ignorant company keeps having their ads pop up on my screen all the time intimidating me to purchase their service. I have to hit two ads they have in order to delete it. Every time I open or close the computer their ad pops up in middle of screen. Very ignorant & inconsiderate. Will never use their services especially with complaints I read about them. They bully people into buying their service by keep popping up on the screen. Terrible.
I want to warn customers whom it may concern about selecting the ~ Nov. 2018 "UPDATE" for their FREE version of Malwarebytes Anti-Virus software. Be prepared for the company to deceptively wrest control away from your PC's Windows Defender (main firewall) and to reset all your previous settings per manual and periodic use of Malwarebytes.
I have used this free software for several years and want nothing more to do with this company... EVER. The insidious deception involves leading diligent PC customers to intuitively believe they need an update. After all, what could be more important online these days than to be running the latest, most secure updates of malware & virus protection?
WRONG! Malwarebytes wasted over an hour of my time (not including this communication to warn others) investigating why my trusted Windows Defender shield icon with reassuring green checkmark had disappeared from my Win10 Taskbar, then having to do troubleshooting web searches, then REMOVING Malwarebytes from Programs and Features FOREVER, then having to restore my settings, all the while having to restart my laptop a couple times, not knowing why there had been a red check mark in my Defender shield icon (when it finally did reappear!). NEVER AGAIN! Windows Defender is all I need. Buh-bye Malwarebytes trash... And good riddance!
Last year I paid $40 USD to subscribe and when the time came around, it was very difficult to find anywhere to log in. I wound up having to Google "Malwarebytes Login" after the subscription renewed, and then figure out how to use their partner site to request a refund which has sat on "Pending" since Friday. Once you purchase a license, you should also immediately learn how to login to their awful website. This model screws over their customers.
When you call for help, you cannot get anyone in the US. I am usually good with accents but had a tough time trying to understand even after several calls. They refuse to transfer me to the States, they tried to transfer me to someone who had less of an accent. I have paid for Malwarebytes for several years and tried to run it on a computer I had not used in a few months. It said I had to pay for a Premium Trial. I ran it on another computer at the same time just fine. The help center said they needed to have remote access to my computer to help me! They didn't look up my account to see that I have paid or anything. They are independent tech support - not Malwarebytes - I am not letting someone from I can barely understand take control of my computer!!! They never did help me.
Malwarebytes would be a GREAT antivirus program if only it (the free version) had some type of customer support. Also, though MB does a great job of protection, it does seem vulnerable to exploits.
Malwarebytes, the expensive version, is fabulous. I had used other antivirus programs but this is the best. I did purchase the most expensive version. I have had no problems except a slight billing discrepancy which was handled immediately and efficiently by the company. This program was recommended to me by my "IT person," and I could not be more pleased with the performance of this software or the efficient customer service. I had used McAfee in the past and still believe it is currently still in my computer as well.
I really like using Malwarebytes. It works really well with my phone. I didn't know it is so useful as far as looking up info on my phone and finding info about certain things I didn't even know about. It really is also helpful when you are trying to figure out things. It's really cool.
Malwarebytes is an average antivirus software. What makes it so great is that it works and is compatible with so many other programs (such as Tech-to-Us technical assistance)... and works right on all the time with no slowing of the programs being used especially on a day-to-day basis. It upgrades fine with no problem and is fast in scanning the system. Very good program. I might add the Tech-to-Us assistance programs are also great.
I've never had an issue with Malwarebytes and they give you notice when an update is ready. I've even gone as far as recommended Malwarebytes to other computer users.
All software is great for detection and preventing bugs from infections of your software. The technology community is looking more to virtualization, putting everything in the cloud to increase security.
I've been a PC tech and owned a PC repair and small business network installation facility for over 20 years. Many antivirus companies get better and worse over the years. For example, Peter Norton and McAfee pretty much were there from the start. However both of these companies now owned by Symantec and Microsoft respectively although large have become complacent and now put out low grade antivirus utilities. Malwarebytes is the best today virus program and many techs use it. Since ver. 3.0 it's also a full antivirus solution as it was more focused on the very newest of virus and was run in conjunction with other utilities. It plays well with other programs and is usually around 29 a pop. I do not make money of them but pretty much insist that any unit I care for a regular house account run this and have had very few problems as long as they kept it updated.
They seem to catch problems quickly, before they become an issue for the consumer. I also use them for my cell phone and have recommended them to family for their phones also.
I purchased this software and while it was suppose to protect it also allowed Malware to infect computer. The customer service is horrible. Before it infected I had also purchased a subscription through Groupon and was never able to use it. Don't waste your money.
Malwarebytes is a better program than most. More geek friendly than need be and protection has been very good. On my second subscription if that supports my rating of their program.
These protection packages have detected malware and have provided the measures to take to eradicate the viruses etc. which have invaded, or attempted to invade my computer. I use only the free versions and, so far, they have provided adequate protection. I had previously purchase another virus protection software package and it essentially did more harm to my computer than the malware would have done. This was several years ago and out of respect to improvements probably made in the software, I am not writing the name of the software which caused so much trouble.
I used Malwarebytes for two years and then both computers crashed. I got a new computer which came with a different software I like so I contacted Malwarebytes to cancel. I had to do so by email because there is NO phone support. Then they went and renewed after I cancelled. We went through this process 2 more times. They send a letter saying they’ll cancel after I email them saying to stop then go ahead and renew. What’s more when they had an update, the computers for me and my sibling got nasty viruses and had to go to repair shop.
I did not authorized this company to automatically renew my PayPal account for automatic renewal. I was charged $43.44 which I disputed with PayPal. They put a pretend tracking number to trick PayPal. I called their customer service who hung up on me and then upon recall actually asked me for my PayPal account ID and password to get into my account. Obviously that was not happening. They then advised me they were going to charge me 30$ to cancel my account. There should not be a 30$ fee to cancel something that was never initiated. This company is nothing but crooks trying to take whatever they can from you.
It scans fast, blocks malicious sites automatically & you can adjust for a deep scan or quick scan. You can set it to scan at the same time every day. It is always running in the background.
I used the free version for about a year and upgraded to the paid version to get automatic scanning features after hearing about the ransomware attacks. Both versions worked well. It blocked many potential malware sites, and I have never had a virus attack since I started using it. I run Microsoft Windows Defender on the same PC without any conflict.
When I have malware problems, I call my provider who can fix the problem in very little time. I am thankful for the service I get from my Apple helper who can fix any problem in such a short time.
I have had no problems installing, using, updating or anything else when using this software. It interfaces very well with all my other software on my computer.
This software is a very simple & easy to use program! The purchaser who knows nothing will be able to run it without any problems. The purchase price is also very reasonable & directions are easy to follow.
Great experience for me and I have gotten a lot of cleaning from my computer and never got a responsibility for the time using the service and also they have checked all over my system which is very great full service.
Malwarebytes seem too sensitive at times but I would rather they stay that way rather than allowing virus/malware intrusion. I have been using them for years and so far I am pleased with their performance.
Using it as malware protection only. I'm using MS Defender for antivirus and this program works fine and doesn't appear to slow down my computer. It's also free.
Malwarebytes expert review by Shelley Elmblad
Malwarebytes.org - Malwarebytes started in 2004, and since then it has detected and removed over 5 billion pieces of malware while running alongside antivirus software. Today, more than 200 team members across the globe contribute to keeping Malwarebytes effective and up to date.
Multiple platforms: Malwarebytes runs on PC, Mac, Android and iOS devices to find worms, spyware, rootkits and more. You will need to install antivirus software separately; Malwarebytes detects and removes deep malicious code that is often not found by antivirus solutions.
Free: The free version of Malwarebytes is very capable at finding and removing malware, but does not run constantly in the background for real time protection. Upgrade to the paid PC premium version for $24.95 for more scanning options and always-on screening. Malwarebytes only offers a free version for Mac right now.
Business versions: Malwarebytes offers four business options with annual subscriptions for $29.95 per seat up to $49.95 per seat. Businesses with over 100 seats can contact sales to discuss pricing.
Chameleon technology: If your computer is infected, you won’t need a separate bootable disk to repair it. Malwarebytes’ Chameleon driver stops malware from terminating or modifying processes so you can remove malware immediately without restarting your computer.
Antivirus compatibility: Malwarebytes will run without a conflict on computers that have installed any of the antivirus software listed in this guide and many others.
Best for: Individuals, business, families and people handling highly sensitive information.
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