Malwarebytes

Don't waste your money. I bought Malwarebyte's Premium service mostly because of their VPN service. I thought I was getting a good deal, but it just goes to show that you get what you pay for. First off, everyday after a scan I realized that I was only getting the same two potential problems and quarantining them everyday, only to show up again the following day. So I just ignored the scan after a couple of weeks. Besides I read an article explaining how Windows Defender does the same thing, at no cost. Now if their VPN did what it was supposed to do instead of being full of bugs, I would have kept your service. However, I had problems right from the start.

Customer service doesn't respond at all in my case. I had a pretty simple problem with having multiple accounts and billings, so submitted two work tickets for the same simple problem five days apart. Tried calling the number for customer service provided on my account screen and got a recording that this service is "no longer available." Got two auto-replies assigning ticket numbers, but absolutely no follow up on either ticket. This would have been so easy to solve and keep a good customer happy, but total lack of response from customer service speaks volumes.

First I thought I was buying a one time product- so of course they don't tell you about auto renewal- well they charged me for something I don't use- you cannot understand anything they say- so even if I needed help, they can't help because they don't speak clear English- also they don't chat with you- you can't call them- they hang up on you- I just want a charge taken off my account - run from these people- you'll never get support if you need it and if you do it won't be clear. RUN RUN RUN.

I found after changing my credit card that they had been billing us for years. I tried to cancel on their website without results. It did show that I had already cancelled my way of paying by PayPal, but somehow they got hold of the credit card associated with PayPal and kept billing. I thought I had taken care of this. You can't figure out who they are because they bill through a business called CBI*CLEVERBRIDGE INC. I had to go on that website and request a billing review to figure out what was being billed from 7 years ago. They have bilked us out of several hundred dollars.

This company is no longer what it used to be. We had to cancel our service because we couldn't reactivate our license. Don't even try to CHAT with them, you'll just get their FAKE robot asking you the same questions over and over. You can never talk to someone live. Forget about opening a ticket, they never respond. Even after we cancelled service and DELETED our account, they continue to SPAM us with their e-mails. Look elsewhere for a functional company.

I spend a lot of time on my computers for professional work, personal work, and recreation so I put a great deal of stock in having a good antivirus and security system for them. I have had many different programs in the past including major ones like McAfee (I despise McAfee) and Norton, but I always fell out of love with them for various reasons including price, annoying or less-than-great features, and/or they were just straight-up junk. I finally discovered Malwarebytes a couple months ago during a time when I was briefly without any additional antivirus software and decided I needed something because I was highly suspicious I had some malware on my computer dropping its performance significantly so I downloaded the free Malwarebytes to give it a shot. It wasn't long before I went ahead and bought the premium version for all of my devices and I could not be happier with this program!

I signed up for the 14 day free trial. I neglected to cancel within the 14 days, so I was stuck paying for a year's worth of service. However I did inform them that I was not using the program because it slow down my computer too much. They kept my debit card number and they did an automatic withdrawal every year after I canceled until my debit card expired. After that I get harassed by email demanding that I give them another card number. I’ve written countless times to explain to them I never use the program. I paid for the first year because I was too late Canceling it. And they did not have my permission to continue to charge me every year.

I wanted to use the Malwarebytes Free to perform a scan since I have trusted them in the past for portions of my computer security and often recommended their services to friends and clients (when I was on a Virus Removal team years ago). When I downloaded it this time it defaults to a 14 day trial of the Premium version, which I did not request or want. Their Premium services have previously conflicted with my other security on this computer which is why I downloaded the Free version and not their Premium option.

Had decent experience with them for two years. Did not want to renew this year because my employer took over all responsibility for security. On day I get my "automatic renewal" notice I notify them of this and indicate I wish to cancel. Oh I can cancel all right, but I am stuck with paying for a year of service I don't need or want. I write customer service and say that these tactics are beneath a reputable company; a reputable company would say, "Thank you for your business," and, "We hope to win it back in the future". Not these slippery people! I hear nothing from them. Serious question: how can you trust a company that uses such tactics with your computer security? Answer: you CAN'T!

I've email the company on my subscription and no response and by the way - I sent the request twice. You would think they read the messages if this is the option they provide. Awful customer service - don't buy it.