Malwarebytes Reviews

I will never subscribe to Malwarebytes again. Their customer service is in the minus numbers. It is IMPOSSIBLE to speak with a human. I needed assistance transferring a subscription from an old computer to a new one. I spent hours trying to navigate instructions I found online. I finally had to "get a ticket." I did that, which meant that a human would "chat" online with me. At one point, as I was following up with what he had written I should do, he disconnected! I guess I was too slow and he didn't have time to wait. The company has no regard for their subscribers' time. I have wasted hours on something without any success. Unless you are a technical expert or can convince yourself that you will never have a problem, avoid using Malwarebytes because you will be alone with very little support if something needs attention.

My last Malware subscription expired 6/1/2022 according to the information in my Malwarebytes online account, and according to Malware customer support personnel via email on 8/7/25. On 8/5/2025, I received a credit card charge for $96.05 for a subscription renewal. I, however, did not renew a subscription. Further, on the day of the credit card charge, I received an email enclosing an invoice from Malwarebytes and advising that "the charge on your credit card will appear as "CBI*malwarebytes.com." I chatted with Malwarebytes AI customer support and asked for a live agent. I got an email from - Roderick with Malwarebytes. I exchanged at 4 or 5 emails with Roderick who never would acknowledge that CBI*Malwarebytes is affiliated with Malwarebytes = his company.

Very disappointed. Upon installing this app, each, and every website I visited – – including eBay, Amazon, and others that I have visited for years – – I received a pop-up message, stating the website was not secure and offering the option of continuing or canceling. Even after I deleted the app, the same problem persists. So far, I have not found a way to cure it. I deleted the app about a week ago. Problem continues.

To whom it may concern. Blocked internet access due to riskware if found and removed, quarantined, but could not stop it from coming back. One week to get a fix from them. The fix provided by William seems to have worked, I will be testing it further while I decide what to do about continuing my subscription. Your app caused the problem, yet I had to fix it with no assistance from you if it made things worse other than contact via email.

I ran MB for a year. It seemed to work. That being said, directions for usage were vague and sometimes non working. Emailed for help with no reply. Customer Support is non existent, they insulate themselves from us once they get their money. This is sad.

It was a bad mistake and I got bit. Thought I was buying Malware Bytes but find out it's from a company called Cleverbridge also called Gereonstrasse in Germany and guess what? Device failed and my Malware is NOT ACTIVE. I contacted Tech Support and they can't help me except charge my credit card $68.00, how's that. I just want my money back and lesson learned. Find another company that can give you better service. Cleverbridge replied back and wants me to contact Tech Support again, I don't have another $68.00 to blow away.

BEWARE. I turned off my auto-renewal and cancelled subscription over a week ago, yet I was charged for a 1 year subscription today. I am furious and they will not connect me to a live agent. STAY AWAY. They legit stole my money. I have never had a company do this to me.

They auto bill without notifying you and refuse to cancel and refund the payment. You can't talk to anybody just the online bot which created a ticket but nothing happened. They did offer to cancel and refund half of what they billed me for. That's ridiculous. I contacted them the same day the charge showed up on my card.

Total misrepresentation. Auto renewed two devices for auto billing then they split them out and charged 2x for each device. Same in 2023. Company won't activate your subscription if you challenge over-payment.** is processed by 2Checkout as the authorized reseller of Malwarebytes. 24 months now and still overcharging and auto-renewing without my permission. Don't go there.

I opened a trial account 3 years ago and refused it. They billed me and I disputed it which they refund me. However the next year they billed me again and in the year after - each time I had to request a refund. They are sneaky and slip in their charge of $47.62 into your account as if it's maybe a grocery bill, so you got to be vigilant and check each charge. Each time for some reason I remained on their customer list - I never used Malwarebytes except during the trial period after which I declined it. Pretty sneaky people I think.