Malwarebytes Reviews

Definition of malware: "noun. Software that is specifically designed to disrupt, damage, or gain unauthorized access to a computer system." I installed Malwarebytes on the recommendation of Apple Support. I've already let them know my opinion of their recommendation. First off, Malwarebytes does not support scanning external hard drives on Macs. Their convoluted excuse is that Time Machine should not be scanned. But I don't use my external HD for time machine. Another part of their excuse was that it was virtually impossible for an antivirus or malware to get installed on an external HD. Needless to say, I found numerous articles that contradict this claim. All I wanted was for my external HD to be scanned. So seeing as this was not possible, I proceeded to uninstall malwarebytes from my Macbook Pro. I used the malwarebytes uninstall feature.

I recently left a 1-star review describing a renewal feature that in my opinion leads you to renew twice, and how I was refused a refund. A second representative with a completely different tone responded later, stating that I would be refunded. He then asked if I was satisfied with the resolution, and if he could close the ticket. Very different from the first rep. In any case, I was in fact refunded. Time is money. Mood affects performance. While my situation was resolved, it wasn't without significant costs in these areas.

This program is downloaded to ball my devices at one price. It stopped AMAZON TECH SUPPORT from intrusion an number of times. It stopped wanted twice on my tablet, it tells you if a new app is safe or not, couple this with CC cleaner & you're in great shape. Once I sign out on my laptop or another device it Cleans an sites from the history for what sites or searches you were on. They offer 3rd level security & Re working on finger print scan. I think this is FAR AND AWAY BETTER THAN Norton & Life lock, they are both too expensive and bogus.

I first purchased a Malwarebytes product back in 2014. It was described as MBAM, malwarebytes anti malware. It worked well on my desktop but it was a disaster on my Lenovo laptop. It caused the laptop to become unresponsive and unusable. Tech support were unable to solve the problem and so I switched to their other product, MBAE, malwarbytes anti exploit, which worked fine on my laptop, and so I have used that all these years (until Dec 2019) even though it was probably obsolete and no longer supported. I continued to use their anti-malware on my desktop.

Disaster! Pop up reminder to upgrade to latest version, 15 times a day, so I eventually clicked on INSTALL: It removed the older version, which worked fine, restarted my PC without a new version! I was left without any AV guard. I clicked support and got nowhere, even 2 days later NO answers from Malwarebytes teams, just bot replied to my emails saying they'd get back to me (when? Some good when you have an emergency!) So, I tried re-buying the package, as new, thinking I'd get a refund, as I could prove I had 2 product keys for the same PC. Well, I had to download ANOTHER version, pay around 40 Euros (I'd last paid in GBPounds £18, April 2019). Would it work? No! Downloads then won't execute after unpacking itself. SO frustrating. I will never use those cowboys again. Still waiting on that promised Email, 2 days later... and refunds overdue.

It has been my experience, that every time I use Malwarebytes, it never finds anything threatening, yet it picks up programs I have paid for and use almost daily (such as any and all IObit pograms, of which I use (and LOVE) four: ASC, Uninstaller, Driver Booster and Smart Defrag). Earlier today, which is in fact the reason I was prompted to write this review, I wanted to download the highly-rated EaseUS MobiMover - an alternative to the awfully bloated iTunes which is normally required for iPhones, and Malwarebytes would not let me on any site in order to download it telling me it was a Trojan!

Buyer beware! Malwarebytes sets auto-renewal by default, and the first time you will hear of it is when they have already charged your card for renewal (in my case, $65). Try to get a refund, and they direct you to the third-party payment processing company (2co), who will tell you they can't refund you because they sent the money to Malwarebytes. Malwarebytes (Cleverbridge) then implied that I was too stupid to provide the correct information to 2co, and basically wished me luck.

I've been an MBAM customer for many years. When I first purchased the product I got help several times and it was friendly, prompt, and not greed-based. I purchased a lifetime license key/ID combo that CLEARLY stated it was for use on three computers. I have no idea where I made the purchase; the only thing I remember is seeing the deal via a cNet advertisement. Years later it suddenly stopped working on two of the devices upon which I had it installed. When I contacted customer service it was like the CSR was reading off a script: "that wasn't true, you were mixed up, etc." I'm not stupid - I know what I purchased, and I made a note of that when I recorded my Key & ID.

I never ever auto renew anything because I often find a better product in a year. They auto renewed without my permission which overdrew an obsolete credit card costing me $45.00 in overdraft fees. I called thinking it was a simple error but the coldest rudest boy pointed me to a famous slight of eye trick corporate advertisers use...

Update on 04/11/2019: April 1 or 2 of 2019. I get an email notice from Malwarebytes that 39.99 was being deducted AUTOMATICALLY from my bank account? And not only that, on about February of 2018, they showed me an invoice stating that I purchased the order! I DID NOT PURCHASE ANYTHING from them!!!! When I asked them the name of the AGENT who initiated that sale, not a word back from them? (Fernando was the Rep I wrote to?)

My ticket was finally escalated to a senior tech (Technical Team Lead) who worked with me faithfully AND knowledgeably AND WITH a sense of real continuity for I think over a month on just about a DAILY basis until the RTP failures finally ceased. 'Finally someone who wasn't just repeating the party line, reading from a script, ignoring my feedback and issue details, passing the buck, and wasting my time! VERY refreshing. AND impressive. To THIS AGENT I'd give five stars +! That agent even agreed to keep my ticket open on an extended basis (because it was taking roughly a month between RTP failures). I'm afraid I'm sticking to my review about the first-line "support agents", however. They can be very frustrating to deal with (I got to where I could download the support tool, send up the logs, and reinstall the product in my sleep), but professionalism DOES exist at Malwarebytes and they DO strive to update and improve their product (which in the world of IT security, is the name of the game - security providers CAN'T rest on their laurels and be considered competent and they MUST deal with vulnerabilities or other issues raised by the use of popular, widely-used, sometimes uncooperative & unwilling to collaborate, third party providers, e.g., browsers). I wish it hadn't taken so long to have my repeating over-and-over-and-over-again issue finally escalated to someone who could handle it, but it did eventually happen and that person knew their business. I'll obviously continue to use their product, but dread the prospect of having to get back in line with first-line support over the next real issue should one arise...

I don't suggest you use a credit card or ATM card with these people. I have had issues with them charging my card for over 5 years and it's very difficult to get a refund. They just don't stop "auto renewing" not matter who you call or what you do on their website. BEWARE!! And if someone gets your credit card number and uses it for their software you're screwed because they need an email address to even look up the purchase not the CC#!

I have been using Malwarebytes' Premium product for over three years. I use it with another Virus Software product. Malwarebytes does as advertised, it identifies Malware, other products do not. I would highly recommend both the premium and free product. Customer Service is quick to respond.

This ignorant company keeps having their ads pop up on my screen all the time intimidating me to purchase their service. I have to hit two ads they have in order to delete it. Every time I open or close the computer their ad pops up in middle of screen. Very ignorant & inconsiderate. Will never use their services especially with complaints I read about them. They bully people into buying their service by keep popping up on the screen. Terrible.

I want to warn customers whom it may concern about selecting the ~ Nov. 2018 "UPDATE" for their FREE version of Malwarebytes Anti-Virus software. Be prepared for the company to deceptively wrest control away from your PC's Windows Defender (main firewall) and to reset all your previous settings per manual and periodic use of Malwarebytes.

Last year I paid $40 USD to subscribe and when the time came around, it was very difficult to find anywhere to log in. I wound up having to Google "Malwarebytes Login" after the subscription renewed, and then figure out how to use their partner site to request a refund which has sat on "Pending" since Friday. Once you purchase a license, you should also immediately learn how to login to their awful website. This model screws over their customers.

When you call for help, you cannot get anyone in the US. I am usually good with accents but had a tough time trying to understand even after several calls. They refuse to transfer me to the States, they tried to transfer me to someone who had less of an accent. I have paid for Malwarebytes for several years and tried to run it on a computer I had not used in a few months. It said I had to pay for a Premium Trial. I ran it on another computer at the same time just fine. The help center said they needed to have remote access to my computer to help me! They didn't look up my account to see that I have paid or anything. They are independent tech support - not Malwarebytes - I am not letting someone from I can barely understand take control of my computer!!! They never did help me.

Malwarebytes would be a GREAT antivirus program if only it (the free version) had some type of customer support. Also, though MB does a great job of protection, it does seem vulnerable to exploits.

Malwarebytes, the expensive version, is fabulous. I had used other antivirus programs but this is the best. I did purchase the most expensive version. I have had no problems except a slight billing discrepancy which was handled immediately and efficiently by the company. This program was recommended to me by my "IT person," and I could not be more pleased with the performance of this software or the efficient customer service. I had used McAfee in the past and still believe it is currently still in my computer as well.

I really like using Malwarebytes. It works really well with my phone. I didn't know it is so useful as far as looking up info on my phone and finding info about certain things I didn't even know about. It really is also helpful when you are trying to figure out things. It's really cool.

Malwarebytes is an average antivirus software. What makes it so great is that it works and is compatible with so many other programs (such as Tech-to-Us technical assistance)... and works right on all the time with no slowing of the programs being used especially on a day-to-day basis. It upgrades fine with no problem and is fast in scanning the system. Very good program. I might add the Tech-to-Us assistance programs are also great.

I've never had an issue with Malwarebytes and they give you notice when an update is ready. I've even gone as far as recommended Malwarebytes to other computer users.

All software is great for detection and preventing bugs from infections of your software. The technology community is looking more to virtualization, putting everything in the cloud to increase security.

I've been a PC tech and owned a PC repair and small business network installation facility for over 20 years. Many antivirus companies get better and worse over the years. For example, Peter Norton and McAfee pretty much were there from the start. However both of these companies now owned by Symantec and Microsoft respectively although large have become complacent and now put out low grade antivirus utilities. Malwarebytes is the best today virus program and many techs use it. Since ver. 3.0 it's also a full antivirus solution as it was more focused on the very newest of virus and was run in conjunction with other utilities. It plays well with other programs and is usually around 29 a pop. I do not make money of them but pretty much insist that any unit I care for a regular house account run this and have had very few problems as long as they kept it updated.

They seem to catch problems quickly, before they become an issue for the consumer. I also use them for my cell phone and have recommended them to family for their phones also.

I purchased this software and while it was suppose to protect it also allowed Malware to infect computer. The customer service is horrible. Before it infected I had also purchased a subscription through Groupon and was never able to use it. Don't waste your money.

Malwarebytes is a better program than most. More geek friendly than need be and protection has been very good. On my second subscription if that supports my rating of their program.

These protection packages have detected malware and have provided the measures to take to eradicate the viruses etc. which have invaded, or attempted to invade my computer. I use only the free versions and, so far, they have provided adequate protection. I had previously purchase another virus protection software package and it essentially did more harm to my computer than the malware would have done. This was several years ago and out of respect to improvements probably made in the software, I am not writing the name of the software which caused so much trouble.

I used Malwarebytes for two years and then both computers crashed. I got a new computer which came with a different software I like so I contacted Malwarebytes to cancel. I had to do so by email because there is NO phone support. Then they went and renewed after I cancelled. We went through this process 2 more times. They send a letter saying they’ll cancel after I email them saying to stop then go ahead and renew. What’s more when they had an update, the computers for me and my sibling got nasty viruses and had to go to repair shop.

I did not authorized this company to automatically renew my PayPal account for automatic renewal. I was charged $43.44 which I disputed with PayPal. They put a pretend tracking number to trick PayPal. I called their customer service who hung up on me and then upon recall actually asked me for my PayPal account ID and password to get into my account. Obviously that was not happening. They then advised me they were going to charge me 30$ to cancel my account. There should not be a 30$ fee to cancel something that was never initiated. This company is nothing but crooks trying to take whatever they can from you.

It scans fast, blocks malicious sites automatically & you can adjust for a deep scan or quick scan. You can set it to scan at the same time every day. It is always running in the background.

I used the free version for about a year and upgraded to the paid version to get automatic scanning features after hearing about the ransomware attacks. Both versions worked well. It blocked many potential malware sites, and I have never had a virus attack since I started using it. I run Microsoft Windows Defender on the same PC without any conflict.

When I have malware problems, I call my provider who can fix the problem in very little time. I am thankful for the service I get from my Apple helper who can fix any problem in such a short time.

I have had no problems installing, using, updating or anything else when using this software. It interfaces very well with all my other software on my computer.

This software is a very simple & easy to use program! The purchaser who knows nothing will be able to run it without any problems. The purchase price is also very reasonable & directions are easy to follow.

Great experience for me and I have gotten a lot of cleaning from my computer and never got a responsibility for the time using the service and also they have checked all over my system which is very great full service.

Malwarebytes seem too sensitive at times but I would rather they stay that way rather than allowing virus/malware intrusion. I have been using them for years and so far I am pleased with their performance.

Using it as malware protection only. I'm using MS Defender for antivirus and this program works fine and doesn't appear to slow down my computer. It's also free.

Protects from Viruses, Rootkits, Malware and Ransomware as well!!! Although you must turn on Rootkits Protection as it is not done by default. Scan is quick!

Terrific product and it has a free version. It detects and removes rootkits and unwanted toolbars and unwanted programs which are really spyware. It also has a paid version.

Whenever I'm using a computer for the first time that does not have antivirus software, I go ahead and install Malwarebytes. It was one of the first programs I installed when searching for free antivirus software and it hasn't let me down since. It's quick to scan downloaded files and anytime I have come across an issue it has been able to handle it.

This software is easy to use, in-expensive and formidable. It finds the a lot of malware and I have been using it for more than 5 years. It is easy to set up schedules for scanning and updates. I use it on both of my computers.

I've been using Norton for years when I read a great review of Malwarebytes and I decided to have one supplement the other. I use both and I've been protected.

The best antivirus is the one that takes care of your system with a minimum of effort on your part. Malwarebytes does that, and notifies you when you need to update or there is someone trying to hack your system. I have had excellent results from this software at a reasonable price.

Malwarebytes works very nice against malware and very easy to use. I have been using them for about three months now and haven't had a problem with any viruses at all.

Automatically cleans and scans and updates itself (paid version). 7 months use and no problems. Malwarebytes blocks, isolates, cleans threat data fast and effectively. Highly recommend.

I've used Symantec Enterprise and Norton consumer, McAfee, Kaspersky, AVG, and Avast. Malwarebytes has caught things they all missed without slowing down and/or taking over my system.

I use the Malwarebytes software and have never had a problem. The software has detected malware issues in the past and has deleted them. It also available as a free trial version!

I bought a lifetime membership years ago and haven't looked back. I have not had a virus since that time. It's easy to use. I set it up for a daily virus scan in the middle of the night while I sleep. Nothing could be easier. It even warns me if I venture into murky waters. Before Malwarebytes I had tried Norton but nothing protects like Malwarebytes.

I have been using "Malwarebytes" for several years with no problems. You pay a one-time fee of $25.00 and you're good to go. You receive updates as they are available.

This software has been superior for me in all respects and catches many viruses Norton does not, or catches them earlier. I highly recommend it to all of my friends, and even some of my enemies.

Malwarebytes was recommended by Apple when I exposed myself unwittingly to a potential malware and/Or virus. They cleaned up effectively everything wrong with my computer and I am 100% satisfied.