Malwarebytes Reviews

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Malwarebytes Reviews

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    Page 3 Reviews 40 - 240
    Jennifer increased rating by 2 stars.
    Customer Service
    After a positive interaction with Malwarebytes, Jennifer increased their star rating on Jan. 21, 2020.

    Updated review: Jan. 21, 2020

    I recently left a 1-star review describing a renewal feature that in my opinion leads you to renew twice, and how I was refused a refund. A second representative with a completely different tone responded later, stating that I would be refunded. He then asked if I was satisfied with the resolution, and if he could close the ticket. Very different from the first rep. In any case, I was in fact refunded. Time is money. Mood affects performance. While my situation was resolved, it wasn't without significant costs in these areas.

    Original Review: Jan. 8, 2020

    I accidentally renewed my subscription twice, for which I was charged $40 twice. The response to my ticket asking for a refund for one of these was that I now have two years, no refund, and they closed the ticket without a response from me. I replied saying that I prefer to purchase renewals one year at a time, no response. I opened a new ticket, no response. How was I even able to renew twice??? I don't do that with other renewals. These guys have really shady financial practices.

    PriceOnline & App

    Reviewed Dec. 28, 2019

    This program is downloaded to ball my devices at one price. It stopped AMAZON TECH SUPPORT from intrusion an number of times. It stopped wanted twice on my tablet, it tells you if a new app is safe or not, couple this with CC cleaner & you're in great shape. Once I sign out on my laptop or another device it Cleans an sites from the history for what sites or searches you were on. They offer 3rd level security & Re working on finger print scan. I think this is FAR AND AWAY BETTER THAN Norton & Life lock, they are both too expensive and bogus.

    Customer ServiceReliability

    Reviewed Dec. 28, 2019

    I first purchased a Malwarebytes product back in 2014. It was described as MBAM, malwarebytes anti malware. It worked well on my desktop but it was a disaster on my Lenovo laptop. It caused the laptop to become unresponsive and unusable. Tech support were unable to solve the problem and so I switched to their other product, MBAE, malwarbytes anti exploit, which worked fine on my laptop, and so I have used that all these years (until Dec 2019) even though it was probably obsolete and no longer supported. I continued to use their anti-malware on my desktop.

    In Dec 2019 I decided to try their new product called Malwarebytes premium. I thought any issue it may have had with my laptop would have been found and solved. So I bought a license for 2 devices. Ya, you guessed it... It made my laptop unusable, freezing, taking 10 - 15 minutes to respond to clicking an icon, error messages that windows has stopped responding...

    Support asked me to do a clean install using their support tool, which I did. I was unable to use my laptop since installing this and had to go into Windows safe mode to uninstall it. I uninstalled it and reinstalled it 3 or 4 times, sending logs to support so they could try to help. Nothing. After more than a week they asked me to send another set of logs for them to analyze because the previous logs showed no reason for the problem.

    The day before I decided to try Bit Defender. It is free to try for 30 days. I uninstalled the malware stuff and put in bit defender. The laptop is happy. I replied to their email that I have uninstalled their software because it does not work on my system. They sent another email saying that unless I have comments or questions they would consider the matter solved. SOLVED???? Not even close! But yeah, I can find another device to use the malware license I paid for on, but when the subscription expires, I will be using bit defender. Malwarebytes puts out a good product, but I have heard of issues like mine, it does not work for everybody. Tech support should be faster and more efficient instead of leaving users waiting days for answers that never come.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 10, 2019

    Disaster! Pop up reminder to upgrade to latest version, 15 times a day, so I eventually clicked on INSTALL: It removed the older version, which worked fine, restarted my PC without a new version! I was left without any AV guard. I clicked support and got nowhere, even 2 days later NO answers from Malwarebytes teams, just bot replied to my emails saying they'd get back to me (when? Some good when you have an emergency!) So, I tried re-buying the package, as new, thinking I'd get a refund, as I could prove I had 2 product keys for the same PC. Well, I had to download ANOTHER version, pay around 40 Euros (I'd last paid in GBPounds £18, April 2019). Would it work? No! Downloads then won't execute after unpacking itself. SO frustrating. I will never use those cowboys again. Still waiting on that promised Email, 2 days later... and refunds overdue.

    Installation & SetupStaff

    Reviewed Nov. 2, 2019

    It has been my experience, that every time I use Malwarebytes, it never finds anything threatening, yet it picks up programs I have paid for and use almost daily (such as any and all IObit pograms, of which I use (and LOVE) four: ASC, Uninstaller, Driver Booster and Smart Defrag). Earlier today, which is in fact the reason I was prompted to write this review, I wanted to download the highly-rated EaseUS MobiMover - an alternative to the awfully bloated iTunes which is normally required for iPhones, and Malwarebytes would not let me on any site in order to download it telling me it was a Trojan!

    Since it gave me the option of adding the site(s) to my Malwarebytes exception list, I did so, installed it, ran it and THEN I scanned with Malwarebytes so that it could find this "Trojan" it warned me about, and of course, it picked up nothing. THAT prompted me to get to the bottom of why it kept picking up my IObit programs and whether this "Malwarebytes" was really as good as it is purported to be. Well, first, I discovered that there are a lot of lively debates about each program picking up the other as malware, and of course, you have opinions on both sites. I did find however that on the Malwarebytes side, A LOT of people were coming to the defense of Malwarebytes - BUT they all seemed to be ASSOCIATED with Malwarebytes.

    Anyway, after looking up and reading some "real people" reviews on Malwarebytes, but MOST OF ALL, based on my OWN experience, I uninstalled Malwarebytes. I LOVE how IObit helps keep my systems in TIP TOP shape (although they need to work on lowering some of their prices or on maybe developing a low-priced bundle which includes all of my favorites) and for me, Malwarebytes did not prove itself enough (ever, really) for me to keep it over another program which does more, and better.

    Profile pic of the author.
    Verified purchase

    Reviewed Sept. 17, 2019

    Buyer beware! Malwarebytes sets auto-renewal by default, and the first time you will hear of it is when they have already charged your card for renewal (in my case, $65). Try to get a refund, and they direct you to the third-party payment processing company (2co), who will tell you they can't refund you because they sent the money to Malwarebytes. Malwarebytes (Cleverbridge) then implied that I was too stupid to provide the correct information to 2co, and basically wished me luck.

    This company will auto-charge you for renewal and then refuse to refund your money, even if you haven't used their product for more than a year. If you're inclined to do business with people like this, please make sure you figure out how to turn off auto renewal, and then turn it off! As for the product, I don't see that it ever did anything for me. The price for the product is ridiculously high. The product itself, in my opinion, is classic malware.

    Customer ServiceInstallation & SetupSales & MarketingPunctuality & SpeedStaffReliability

    Reviewed Sept. 16, 2019

    I've been an MBAM customer for many years. When I first purchased the product I got help several times and it was friendly, prompt, and not greed-based. I purchased a lifetime license key/ID combo that CLEARLY stated it was for use on three computers. I have no idea where I made the purchase; the only thing I remember is seeing the deal via a cNet advertisement. Years later it suddenly stopped working on two of the devices upon which I had it installed. When I contacted customer service it was like the CSR was reading off a script: "that wasn't true, you were mixed up, etc." I'm not stupid - I know what I purchased, and I made a note of that when I recorded my Key & ID.

    So there was strike #1. Then in other years past I purchased three more lifetime key/IDs and installed them on devices. Over the years I made sure my Subscriptions tab in my MBAM account was accurate, and when I needed to decommission a device I removed the credentials from that device, then when I got a new device I installed and once again made sure my Subscriptions tab was correct. Just within the last approximately six weeks, the message started appearing on one of my devices that my "trial" had expired. I never had a trial installed on that device - I'd had one of my lifetime key/ids installed. I tried to re-enter my credentials and got the msg "this is blacklisted."

    I went back to my online account and could not log in. I'd enter my credentials and hit Login and the cursor would endlessly spin. I tried for days on end and finally got in. The first thing I did was check on my Subscriptions tab - there were devices listed under three of my licenses that I'd never seen before. I deleted them.

    Because of the problems with logging in and the Subscriptions tab, I thought the MBAM site had been hacked. I changed my password. I also submitted a ticket outlining the problems. Over a week went by, in which time I tried repeatedly to log in again and could not. When I finally got in, I again changed my password and had to delete NEW strange devices off three of my keys. I put in another ticket.

    After over a week a tech emailed me and proceeded to give me the runaround. Not at all the kind of help I'd received in the past. Finally the fellow tells me bluntly that MBAM will not help me unless I give them a RECEIPT for the purchase of my licenses. I was dumbstruck. I do not hoard receipts for items from years past, and also I'm sure I bought all these via the web and I have no idea where I got them. Instead, I recorded the key & ID for each. That was the vital info!

    Now I've been checking online and have found numerous posts about similar things happening to other customers. I believe that MBAM has gotten greedy and is going through their customer base and wiping out keys that were purchased as Lifetime. Their excuse for not needing to address the problem is that they won't provide customer support unless the customer can give a receipt, which they know is highly unlikely for the customer to have. MBAM isn't the company it used to be. I'm confident that as more people post what is happening to them, we will finally see other companies fill the void by providing an affordable app with HONEST customer service.

    Customer ServiceContract & TermsStaff

    Reviewed May 6, 2019

    I never ever auto renew anything because I often find a better product in a year. They auto renewed without my permission which overdrew an obsolete credit card costing me $45.00 in overdraft fees. I called thinking it was a simple error but the coldest rudest boy pointed me to a famous slight of eye trick corporate advertisers use...

    To place order you hit BUY button... It take you to billing page. You fill in card info... Scroll down to huge button saying PLACE ORDER large lock to add to distraction... Just above the button, in fine print is a line "By placing this order you agree to the Terms and Conditions and auto-renewal" in BLACK but Terms and Conditions stands out in BLUE and as we all know, there are always a box to select... NO box... NO option so of course you hit PLACE ORDER and don't notice to the right "By placing this order you agree to the Terms and Conditions and auto-renewal". He laughed said it was "right there" did not have anymore time.

    Customer ServiceSales & MarketingPriceStaff

    Reviewed April 6, 2019

    Update on 04/11/2019: April 1 or 2 of 2019. I get an email notice from Malwarebytes that 39.99 was being deducted AUTOMATICALLY from my bank account? And not only that, on about February of 2018, they showed me an invoice stating that I purchased the order! I DID NOT PURCHASE ANYTHING from them!!!! When I asked them the name of the AGENT who initiated that sale, not a word back from them? (Fernando was the Rep I wrote to?)

    Yes, they said that they would return the latest 39.99, but when I thought about it, why shouldn't I get the So-called Purchase price too, for I never purchased anything from them! I told him that via email, and have yet to hear the NAME I asked for, or that they would send that total of $79.98! I am not senile and I am not vulnerable because I am a senior citizen! What kind of so-called Tech outfit is that to play games with me! First of all, my daughter gave me a FREE site that would take care of most of the problems, that is if there were any? I used the FREE site before as well! I know people do their best, but like I explained to Fernando, (I think that was his name,) that someone wanted to get a few extra bucks by submitting my name and numbers? Where they got all that stuff, I do Not know, but I feel scammed and want that full $79.98 back?

    Original: Somehow, I did come in contact by those people, but I did not want to buy-in to their services! I wrote to them just in case they did get the wrong idea, but all I got from them was an Automatic payment system for stuff I did not want? I wrote to them early on telling them I did not want to subscribe to their cost-inducing program! By the way, I couldn't afford another expense! I feel like suing them!

    Then when I got my latest email from them telling me about the yearly 39.99 yearly fee they were deducting from my account "AUTOMATICALLY", I wrote again with no response from them? I don't want their junk, I just want my money back because of unfair advertising practices! Are they doing this to all Seniors? To those contemplating dealing with them, make sure you are not set up for Automatic billing! I never did that in the past and will never do that in the future! Not my way, especially with a meager S.S. check each month! This is the truth and the authorities have been notified, I assure you of that! Thank You... Tom.

    Samuel increased rating by 3 stars.
    After a positive interaction with Malwarebytes, Samuel increased their star rating on July 1, 2019.

    Updated review: July 1, 2019

    My ticket was finally escalated to a senior tech (Technical Team Lead) who worked with me faithfully AND knowledgeably AND WITH a sense of real continuity for I think over a month on just about a DAILY basis until the RTP failures finally ceased. 'Finally someone who wasn't just repeating the party line, reading from a script, ignoring my feedback and issue details, passing the buck, and wasting my time! VERY refreshing. AND impressive. To THIS AGENT I'd give five stars +! That agent even agreed to keep my ticket open on an extended basis (because it was taking roughly a month between RTP failures). I'm afraid I'm sticking to my review about the first-line "support agents", however. They can be very frustrating to deal with (I got to where I could download the support tool, send up the logs, and reinstall the product in my sleep), but professionalism DOES exist at Malwarebytes and they DO strive to update and improve their product (which in the world of IT security, is the name of the game - security providers CAN'T rest on their laurels and be considered competent and they MUST deal with vulnerabilities or other issues raised by the use of popular, widely-used, sometimes uncooperative & unwilling to collaborate, third party providers, e.g., browsers). I wish it hadn't taken so long to have my repeating over-and-over-and-over-again issue finally escalated to someone who could handle it, but it did eventually happen and that person knew their business. I'll obviously continue to use their product, but dread the prospect of having to get back in line with first-line support over the next real issue should one arise...

    Original Review: April 2, 2019

    For almost a year the product's RTP (real-time protection) has failed on something like a monthly basis. Win7 HP x 64. Actually, when this happens the application and its features can no longer be accessed, necessitating a restart in order to temporarily be able to access it and so in a sense the product itself fails as well as the RTP. I've contacted Tech Support every time, and they've been unable to resolve the issue. They close tickets after a few weeks, and so I keep getting new trouble ticket numbers, and new tech support agents, who tend to repeat the same instructions I've heard before (send logs/update/reinstall, after which the product usually functions again for about a month). I really would not recommend anyone spend money on this product unless they can improve the quality of it and their tech support. It's security software, and so IMO should be more reliable and, well... SECURE!

    Customer ServiceOnline & App

    Reviewed Jan. 21, 2019

    I don't suggest you use a credit card or ATM card with these people. I have had issues with them charging my card for over 5 years and it's very difficult to get a refund. They just don't stop "auto renewing" not matter who you call or what you do on their website. BEWARE!! And if someone gets your credit card number and uses it for their software you're screwed because they need an email address to even look up the purchase not the CC#!

    Customer Service

    Reviewed Jan. 18, 2019

    I have been using Malwarebytes' Premium product for over three years. I use it with another Virus Software product. Malwarebytes does as advertised, it identifies Malware, other products do not. I would highly recommend both the premium and free product. Customer Service is quick to respond.

    Customer ServiceSales & Marketing

    Reviewed Nov. 15, 2018

    This ignorant company keeps having their ads pop up on my screen all the time intimidating me to purchase their service. I have to hit two ads they have in order to delete it. Every time I open or close the computer their ad pops up in middle of screen. Very ignorant & inconsiderate. Will never use their services especially with complaints I read about them. They bully people into buying their service by keep popping up on the screen. Terrible.

    Reviewed Nov. 5, 2018

    I want to warn customers whom it may concern about selecting the ~ Nov. 2018 "UPDATE" for their FREE version of Malwarebytes Anti-Virus software. Be prepared for the company to deceptively wrest control away from your PC's Windows Defender (main firewall) and to reset all your previous settings per manual and periodic use of Malwarebytes.

    I have used this free software for several years and want nothing more to do with this company... EVER. The insidious deception involves leading diligent PC customers to intuitively believe they need an update. After all, what could be more important online these days than to be running the latest, most secure updates of malware & virus protection?

    WRONG! Malwarebytes wasted over an hour of my time (not including this communication to warn others) investigating why my trusted Windows Defender shield icon with reassuring green checkmark had disappeared from my Win10 Taskbar, then having to do troubleshooting web searches, then REMOVING Malwarebytes from Programs and Features FOREVER, then having to restore my settings, all the while having to restart my laptop a couple times, not knowing why there had been a red check mark in my Defender shield icon (when it finally did reappear!). NEVER AGAIN! Windows Defender is all I need. Buh-bye Malwarebytes trash... And good riddance!


    Reviewed Sept. 23, 2018

    Last year I paid $40 USD to subscribe and when the time came around, it was very difficult to find anywhere to log in. I wound up having to Google "Malwarebytes Login" after the subscription renewed, and then figure out how to use their partner site to request a refund which has sat on "Pending" since Friday. Once you purchase a license, you should also immediately learn how to login to their awful website. This model screws over their customers.

    Customer ServiceStaff

    Reviewed July 25, 2018

    When you call for help, you cannot get anyone in the US. I am usually good with accents but had a tough time trying to understand even after several calls. They refuse to transfer me to the States, they tried to transfer me to someone who had less of an accent. I have paid for Malwarebytes for several years and tried to run it on a computer I had not used in a few months. It said I had to pay for a Premium Trial. I ran it on another computer at the same time just fine. The help center said they needed to have remote access to my computer to help me! They didn't look up my account to see that I have paid or anything. They are independent tech support - not Malwarebytes - I am not letting someone from I can barely understand take control of my computer!!! They never did help me.

    Reviewed May 31, 2018

    Malwarebytes would be a GREAT antivirus program if only it (the free version) had some type of customer support. Also, though MB does a great job of protection, it does seem vulnerable to exploits.

    Customer ServicePriceStaffProcess

    Reviewed April 23, 2018

    Malwarebytes, the expensive version, is fabulous. I had used other antivirus programs but this is the best. I did purchase the most expensive version. I have had no problems except a slight billing discrepancy which was handled immediately and efficiently by the company. This program was recommended to me by my "IT person," and I could not be more pleased with the performance of this software or the efficient customer service. I had used McAfee in the past and still believe it is currently still in my computer as well.

    Customer ServiceStaff

    Reviewed April 22, 2018

    I really like using Malwarebytes. It works really well with my phone. I didn't know it is so useful as far as looking up info on my phone and finding info about certain things I didn't even know about. It really is also helpful when you are trying to figure out things. It's really cool.


    Reviewed April 18, 2018

    Malwarebytes is an average antivirus software. What makes it so great is that it works and is compatible with so many other programs (such as Tech-to-Us technical assistance)... and works right on all the time with no slowing of the programs being used especially on a day-to-day basis. It upgrades fine with no problem and is fast in scanning the system. Very good program. I might add the Tech-to-Us assistance programs are also great.

    Reviewed April 17, 2018

    I've never had an issue with Malwarebytes and they give you notice when an update is ready. I've even gone as far as recommended Malwarebytes to other computer users.

    Reviewed April 16, 2018

    All software is great for detection and preventing bugs from infections of your software. The technology community is looking more to virtualization, putting everything in the cloud to increase security.

    Reviewed April 15, 2018

    I've been a PC tech and owned a PC repair and small business network installation facility for over 20 years. Many antivirus companies get better and worse over the years. For example, Peter Norton and McAfee pretty much were there from the start. However both of these companies now owned by Symantec and Microsoft respectively although large have become complacent and now put out low grade antivirus utilities. Malwarebytes is the best today virus program and many techs use it. Since ver. 3.0 it's also a full antivirus solution as it was more focused on the very newest of virus and was run in conjunction with other utilities. It plays well with other programs and is usually around 29 a pop. I do not make money of them but pretty much insist that any unit I care for a regular house account run this and have had very few problems as long as they kept it updated.

    Customer ServicePunctuality & Speed

    Reviewed April 14, 2018

    They seem to catch problems quickly, before they become an issue for the consumer. I also use them for my cell phone and have recommended them to family for their phones also.

    Customer Service

    Reviewed April 13, 2018

    I purchased this software and while it was suppose to protect it also allowed Malware to infect computer. The customer service is horrible. Before it infected I had also purchased a subscription through Groupon and was never able to use it. Don't waste your money.


    Reviewed April 12, 2018

    Malwarebytes is a better program than most. More geek friendly than need be and protection has been very good. On my second subscription if that supports my rating of their program.

    Reviewed April 8, 2018

    These protection packages have detected malware and have provided the measures to take to eradicate the viruses etc. which have invaded, or attempted to invade my computer. I use only the free versions and, so far, they have provided adequate protection. I had previously purchase another virus protection software package and it essentially did more harm to my computer than the malware would have done. This was several years ago and out of respect to improvements probably made in the software, I am not writing the name of the software which caused so much trouble.

    Customer ServiceProcess

    Reviewed April 7, 2018

    I used Malwarebytes for two years and then both computers crashed. I got a new computer which came with a different software I like so I contacted Malwarebytes to cancel. I had to do so by email because there is NO phone support. Then they went and renewed after I cancelled. We went through this process 2 more times. They send a letter saying they’ll cancel after I email them saying to stop then go ahead and renew. What’s more when they had an update, the computers for me and my sibling got nasty viruses and had to go to repair shop.

    Verified purchase
    Customer Service

    Reviewed Feb. 13, 2018

    I did not authorized this company to automatically renew my PayPal account for automatic renewal. I was charged $43.44 which I disputed with PayPal. They put a pretend tracking number to trick PayPal. I called their customer service who hung up on me and then upon recall actually asked me for my PayPal account ID and password to get into my account. Obviously that was not happening. They then advised me they were going to charge me 30$ to cancel my account. There should not be a 30$ fee to cancel something that was never initiated. This company is nothing but crooks trying to take whatever they can from you.

    Reviewed Jan. 4, 2018

    It scans fast, blocks malicious sites automatically & you can adjust for a deep scan or quick scan. You can set it to scan at the same time every day. It is always running in the background.

    Reviewed Jan. 2, 2018

    I used the free version for about a year and upgraded to the paid version to get automatic scanning features after hearing about the ransomware attacks. Both versions worked well. It blocked many potential malware sites, and I have never had a virus attack since I started using it. I run Microsoft Windows Defender on the same PC without any conflict.

    Reviewed Dec. 31, 2017

    When I have malware problems, I call my provider who can fix the problem in very little time. I am thankful for the service I get from my Apple helper who can fix any problem in such a short time.

    Installation & Setup

    Reviewed Dec. 30, 2017

    I have had no problems installing, using, updating or anything else when using this software. It interfaces very well with all my other software on my computer.

    PriceEase of Use

    Reviewed Dec. 29, 2017

    This software is a very simple & easy to use program! The purchaser who knows nothing will be able to run it without any problems. The purchase price is also very reasonable & directions are easy to follow.

    Reviewed Dec. 28, 2017

    Great experience for me and I have gotten a lot of cleaning from my computer and never got a responsibility for the time using the service and also they have checked all over my system which is very great full service.

    Reviewed Dec. 27, 2017

    Malwarebytes seem too sensitive at times but I would rather they stay that way rather than allowing virus/malware intrusion. I have been using them for years and so far I am pleased with their performance.

    Reviewed Dec. 23, 2017

    Using it as malware protection only. I'm using MS Defender for antivirus and this program works fine and doesn't appear to slow down my computer. It's also free.

    Reviewed Dec. 22, 2017

    Protects from Viruses, Rootkits, Malware and Ransomware as well!!! Although you must turn on Rootkits Protection as it is not done by default. Scan is quick!

    Reviewed Dec. 21, 2017

    Terrific product and it has a free version. It detects and removes rootkits and unwanted toolbars and unwanted programs which are really spyware. It also has a paid version.

    Installation & Setup

    Reviewed Dec. 12, 2017

    Whenever I'm using a computer for the first time that does not have antivirus software, I go ahead and install Malwarebytes. It was one of the first programs I installed when searching for free antivirus software and it hasn't let me down since. It's quick to scan downloaded files and anytime I have come across an issue it has been able to handle it.

    Ease of Use

    Reviewed Nov. 6, 2017

    This software is easy to use, in-expensive and formidable. It finds the a lot of malware and I have been using it for more than 5 years. It is easy to set up schedules for scanning and updates. I use it on both of my computers.

    Reviewed Nov. 5, 2017

    I've been using Norton for years when I read a great review of Malwarebytes and I decided to have one supplement the other. I use both and I've been protected.


    Reviewed Nov. 3, 2017

    The best antivirus is the one that takes care of your system with a minimum of effort on your part. Malwarebytes does that, and notifies you when you need to update or there is someone trying to hack your system. I have had excellent results from this software at a reasonable price.

    Ease of Use

    Reviewed Nov. 2, 2017

    Malwarebytes works very nice against malware and very easy to use. I have been using them for about three months now and haven't had a problem with any viruses at all.