Malwarebytes

Malwarebytes Reviews

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Malwarebytes Reviews

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    Page 2 Reviews 10 - 40
    Staff

    Reviewed July 14, 2021

    My computer expert with 10 yrs of good service recommended Malwarebytes for virus protection. Four weeks ago my computer started to act up. At one point I couldn't get into the computer. A guy worked on it for 1hr and said the computer got corrupted! What? How could that be? I have protect against this happening. $550.00 later I wanted to advise Malwarebytes and have not been able to. I found out that this company took $63.96 out of my credit card without my permission or knowledge on June 11, 2021. I am still trying to collect the money with the help my credit card company.

    Customer Service

    Reviewed June 29, 2021

    Today I received an email from them thanking me for "signing up" for service of protecting computers from Malware. They also said that they successfully withdrew the $449 from my bank account. I have never heard of this company nor have I never signed up for any computer protection program. I am in my 80's, exist on my social security benefits and seldom use my computer except to check for email messages.

    I want any withdrawn funds remitted back to me and some legal action against them, as I am almost certain that I am not the only computer user that has been sucked into this scam. I would also like to know how or where they got my personal banking info, to prevent other scammers from using my private and personal information. Thank You.

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    Customer ServiceStaff

    Reviewed June 26, 2021

    Very reasonable. Responsible customer service. IT staff in the large agency where I work recommended using it for my laptop working from home. Have for laptop and cellphone. Generates a daily report.

    Sales & MarketingPriceOnline & AppStaff

    Reviewed June 15, 2021

    Malwarebytes was recommended by the person I consider my computer genius, in fact that’s become the name of his company. Malwarebytes is reliable, cost effective - even the premium edition - and comprehensive in its defensive capabilities. No bait and switch from the initial to continuing costs. I am not a guru, but my guru recommended the app.

    Reviewed June 14, 2021

    Malwarebytes is very good with Mac's and I have never had a problem with viruses. You can set it to scan as often as you want during the day or night. The company has a long history of fighting virus attacks and it very thorough in scanning for new viruses.

    Installation & SetupCoveragePrice

    Reviewed June 13, 2021

    Malwarebytes is very worth it. Price is reasonable, super easy to install and use. Makes me feel well covered on all websites. Works with Microsoft virus and others. Have been using this over 8 yrs. and it has detected all troubles, blocks. You have control over what any specific site can do. No problems at all.

    Punctuality & Speed

    Reviewed June 12, 2021

    I have used the free version for many years. It does what is needed, advises me of viruses and cleans them up. It is quick and appears to be thorough. I am always amazed at how many files I have! It was originally recommended to me by an IT technician at work. I thought that was a good recommendation and it hasn't failed me yet. I haven't upgraded simply because the free version seems to be sufficient for how I use my laptop. If I did more with the laptop, I would consider the upgrade

    StaffEase of Use

    Reviewed June 11, 2021

    Have used this for years in conjunction with Windows antivirus and it has worked well. I have tried others but always return to it. It is resource friendly and does a good job. It updates frequently with definition files and program updates. It plays well with other antivirus programs and is easy to configure. The instances I have contacted support they have been helpful, once sending me a specific fix for virus that it was not picking up.

    Price

    Reviewed Jan. 22, 2021

    I have been loyal for many years and continually pay whatever price they come up with. But, with this outfit, you can search several publications/computer sites and literally end up with a plethora of varying prices. Then when you confront them. DUH? Many other consistent program to deal with...

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    Customer ServiceStaff

    Reviewed Dec. 21, 2020

    I wasted over one hour holding for their customer service reps to pick up the phone. They didn't three times. After holding for three hours and leaving them my number, I was not able to reach a live person. I am shocked there are people making $millions with no one to talk with. What a horrible company for customer service.

    Verified purchase
    Online & App

    Reviewed Dec. 17, 2020

    I use and am satisfied with Malwarebytes Premium, however, every year at autopay renewal time there are issues. On my Web account it is paid and not expiring until 2021. My application shows the exact opposite-- that there was a problem with renewal, and app is expired with temporary extension. Requests for Malwarebytes to investigate whether there was a problem, or not a problem that were started at end-Nov early-Dec. There was a satisfied receipt sent me, a ticket number was assigned, but the app continued to show notices. Today, which is about 3 weeks later, notices on my desktop changed to I have been downgraded to a FREE version. They have my money-- AND I am downgraded! I am not amused with the poor investigations, lack of listening to customer saying there seemed to be a problem, and having paid for a FREE version of software! Still waiting for them to resolve the problem ticket after weeks!

    Staff

    Reviewed Nov. 12, 2020

    We are a small MSP. We Do not resell. We had all our clients buy Malwarebytes for their Networks. In March 2020 malwarebytes invoices to is for clients. Had links clients filled out with their own info - but suddenly ONE client was getting billed for everything = $6k. Instead Of $38. We worked with Kevin ** who simply was disregarding the information we were giving him trying to get our client reimbursed. They refused. We have evidence of what they have done but we have to reimburse our client for that $6k now. We have ceased all business with this company that continually rips people Off by 1) making it so difficult to NOT autorenew their products and 2) How They have completely disregarded our Business issue with them. Stay away!

    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed July 6, 2020

    This was my latest post to them: I used to use MB all the time, I had even subscribed before. I went to try MB again about a month ago. I started with the trial of course. But I wasn't interested in buying just yet. Then five days before the trial was up, you turned into nagware. Every five minutes, your program would pop up a box telling me to buy your product. It would pop up even over full screened software/games, and it would NOT disappear until I had exited full screen and closed the box. I ly to have it happen again five minutes later. I contacted support, they told me 'sorry, just deal with it for five days.' Uh, no. (And by the way, my friend tried it also, went through the five days of bs, and was still bombarded with popups to buy.)

    So I tried to uninstall. It claimed it uninstalled, except it was still there, still sending nagware popups, except I could no longer access the program. I had to install a cleaner to remove your program. Then, as if all that wasn't annoying enough, your support staff/emails WOULD NOT LEAVE ME ALONE. They followed up to see if I needed anything else. That's fine, that's cool, I appreciate it. I told them I had removed the program and needed no further help. Then they followed up again. I told them, "No, I didn't need any help." Then they did it again. I told them I needed no help and to stop emailing me. And again. I told them to LEAVE ME ALONE.

    It's been almost four weeks now of getting emails every few days 'following up', or 'checking in' and/or reminding me that I can buy the full version. I never received an actual response from a person regarding my requests to stop. I have now blacklisted your email. MB used to be amazing. By the community, for the community. I would rather be with Norton than your product by now and they're terrible. I'd rather be infested by viruses than continue dealing with your garbage.

    Process

    Reviewed April 21, 2020

    If you love Drama Then these are the people for you. They have a beef and it's legitimate one with ASC but being very unprofessional about it. If you use ASC they have gone out of their way to go after it. You can can put it on the exclusion list and it just keeps coming. It find the registry items as well. You finally think you have it all under control and it starts hitting your exclusions again. It's very childish for starters to attack a program you know full well is not an issue simply because you have personal problems with them. It's simply unprofessional to make someone that wants to buy your product choose between the two. I'm happy I did not buy it straight out like I did my antivirus and the other software I recently purchased or I would hot about it. I'm just here to warn anyone that wants this and also keep their Advanced SystemCare. There's childish drama they are going to drag you into the middle of going on here.

    Sales & Marketing

    Reviewed April 4, 2020

    Malwarebytes blocks viruses, malware, malicious websites, ransomware, and hackers that traditional antivirus isn't smart enough to stop. When my computer crashed I called HP. They turned me on to Malwarebytes. They have a free version or a premium version w/ real-time protection. I'm actually shocked to see the main ones CR chose here! Not Avast. You chose a few highly advertised anti-software, the same old ones that actually are inferior like Norton, and Mcaffee. At least CR did t choose AVG. : )

    Reviewed April 2, 2020

    It’s for killing viruses. Yay It worked well enough but I still also use Sophos because Malwarebytes doesn’t do a good full systems diagnostic on all the external drives and time machine volumes. Needs work. For the price.

    Reviewed March 28, 2020

    I've been using Malwarebytes on my computers for about 10 years. I spend most of my time on the web doing research, streaming videos, playing games, etc. I do spend some time on what I would call "questionable" websites streaming movies and broadcast television shows. Malwarebytes always prevents a site containing Malware from loading. In the 10 years I've been using the program (I have three lifetime subscriptions), I have never been infected with a Virus, Trojan, Worm, Ransomware, Malvertising, Spyware, or Adware. I do occasionally run deeper scans with freeware like Tdsskiller, but have never found any infections.

    Reviewed March 27, 2020

    It seems to work, pretty well. When I first started using it, seems like I was getting more viruses, but I also now use McAfee. And between the two of them no viruses. Between the two of them, I am pretty satisfied. But malware bytes free version, not as good, and bugs you to get sub.

    Installation & Setup

    Reviewed March 23, 2020

    It is the best anti virus software in the industry, have had McAfee, and it is the worst, Norton anti virus is full of glitches, had to restore my computer Windows 10 OS several times! Kaspersky wouldn't even let me install other programs. CS is a long wait, with bad solutions from them.

    Installation & SetupPriceOnline & App

    Reviewed March 22, 2020

    Malwarebytes is a Mac specific software of high esteem. Malwarebytes is easy to install, inexpensive, efficient and effective. Most of my friends and consultants use it for all their devices. iOS and desktop available. Easily downloaded from the Apple store or direct from Malwarebytes.

    Reviewed March 21, 2020

    Malwarebytes seems to work without slowing down my computer. Very little effort is needed to use this software. I had malware on my computer that was unable to be removed by ClamXAV, and Malwarebytes did remove it.

    Customer ServiceStaff

    Reviewed March 20, 2020

    I've been using Malwarebytes for a long time. I can't even remember when I started using it. I've never had a problem with my computer's ever. It's scans for problems every morning and I usually see a message that says nothing was found. I don't really do a lot of weird surfing on the internet but if I happen to go on a site that's it's not good for my computer it will block it. I remember a phone call a couple of years ago, from a guy who said that something was on my laptop that could allow someone to take over my computer, and he supposedly wanted access to help me. I said no, that was not possible, and he kept calling after I would hang up on him. Finally he seemed so angry, and said he was going to take over my computer. Anyway it never happened. I'm not at all worried. Malwarebytes is the best.

    Sales & Marketing

    Reviewed Feb. 29, 2020

    I have been a loyal Malwarebytes Premium Subscription customer since 2013. Malwarebytes application on Windows PC has no issues. Malwarebytes Premium running on, and purchased from, Google Play is a ripoff. I have my subscription set to auto-renew annually and this last renewal on 2.16.2020 was charged to my account but, Malwarebytes did not mark my account as paid and therefore marked my Android license as Expired. With a license expired you fall under the FREE category and do not receive Premium Services such as auto startup and real time protection. With a free account all activities except auto malware updates are manual. You have to manually open the application in order to be protected from Malware as well as not receiving real time protection and have to perform manual scans.

    I placed 2 customer support tickets and 1 CSR emailed me and said to uninstall and reinstall. I did and reported back to Derek at Malwarebytes support but the issue still exists and nobody from Malwarebytes will help so this appears to be a scam. Maybe CEO Marcin has already made his millions because the company is terrible lately.

    Reviewed Feb. 17, 2020

    After purchasing the software, you may find later that the company will cancel your registration key as they did with me. When you contact them, they will now require you to prove that you bought it. Any tech company that is 20 years behind in "tech" isn't something you want on your system!

    Customer Service

    Reviewed Feb. 15, 2020

    I am a long-time user of Malwarebytes, first the free version and then the paid version. It worked fine for quite a while, but the latest version, Malwarebytes 4, is emulating malware itself. As has been mentioned in some other reviews, it quickly freezes my computer to the point of it being inoperable. First everything slows down to a stop and then all of my wallpaper icons disappear. I reset my computer three times before finally tracking down the problem to Malwarebytes.

    Once I uninstalled Malwarebytes the problem was gone. But I had to reboot in safe mode to uninstall it since everything was frozen. I reinstalled Malwarebytes again just to be sure and yes, it froze my computer again. The uninstall software that I am using indicates that Malwarebytes is flooding my computer with an avalanche of files. If some people are able to successfully use the latest version of Malwarebytes without any problems, I wish I knew what the difference is between their computers and mine. After trying to research this problem online, I am still stumped. Unless I can find an answer, I will be forced to say goodbye to Malwarebytes for good. The only reason I am giving this review two stars instead of one is because of the good performance of Malwarebytes for so many years until recently.

    Customer ServiceCoverageSales & MarketingPrice

    Reviewed Jan. 30, 2020

    I was advised by reputable computer expert that this software is the best for malware and so I tried vainly to make contact. Unfortunately could not manage maltreatment: making contact a huge headache. Couldn’t get a chat to happen online, called and couldn’t get a human on phone. Called again and waited, got promise to get return call. Got return call from robot that suggested I go online. That said everything to me. How are you the best yet offer no assistance in basic sales exchange? How is this the new normal? It’s not that expensive to have phone coverage. It’s not a great stretch to offer traditional customer service.

    Reviewed Jan. 25, 2020

    This software was removed from my PC by the repair department of Best Buy last Summer. I have emailed their billing department in November and December to not renew my subscription in January. In January they billed me again. It is like throwing away a boomerang. Deal with them once, pay forever!

    Reviewed Jan. 13, 2020

    Unfortunately I was unaware that the shady company Malwarebytes uses an auto-renewal "feature" for its products. Well, that feature happened last night and made a charge to my credit card, and now I can't even afford to get my prescription for pain medicine that I need every day until my hand surgery next month. Thanks Malwarebytes!!!! I have never had a cybercriminal use my card, only the cybercriminals known as Malwarebytes. It is very sad how they lure you into a false sense of security, only to rob you blind in the end. 0 stars. Avoid this garbage. It is a horrible product from a terrible company.

    Installation & SetupSales & Marketing

    Reviewed Jan. 10, 2020

    Once installed, Malwarebytes is nearly impossible to uninstall. I completely DISTRUST any company or product that takes my choice away. It took several tries to remove this garbage program from my PC. So unless you want the software forever, along with its constant and annoying ads for upgrading, avoid it like the plague.

    Installation & Setup

    Reviewed Jan. 9, 2020

    Definition of malware: "noun. Software that is specifically designed to disrupt, damage, or gain unauthorized access to a computer system." I installed Malwarebytes on the recommendation of Apple Support. I've already let them know my opinion of their recommendation. First off, Malwarebytes does not support scanning external hard drives on Macs. Their convoluted excuse is that Time Machine should not be scanned. But I don't use my external HD for time machine. Another part of their excuse was that it was virtually impossible for an antivirus or malware to get installed on an external HD. Needless to say, I found numerous articles that contradict this claim. All I wanted was for my external HD to be scanned. So seeing as this was not possible, I proceeded to uninstall malwarebytes from my Macbook Pro. I used the malwarebytes uninstall feature.

    After that I checked the HD for any malwarebytes files because I have no faith in most tech vendors. As I expected there was a file left in the StagedExtensions folder that could not be removed because it was required by Mac OS. I found it remarkable that my Mac OS could suddenly not function in a stable manner without a file that was only installed on it yesterday after having functioned just fine for over a year without it. I called Apple Support and their only solution offered was to do a restore OR completely reinstall my Mac OS. So, my sum experience with Malwarebytes is that it claimed it could not do basic scanning functionality of an external HD for what I view as highly dubious reasons and when I decided to remove it because of this lack of functionality, it could not be completely removed. If I could give a lower rating I would but I cannot.

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    Malwarebytes Company Information

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    www.malwarebytes.com