Malwarebytes Reviews

I decided last year to cancel Malwarebytes and try Norton 360. Jump ahead, I just canceled my auto renewal subscription to Norton and went back to Malwarebytes. Reasons: Norton constantly trying to get me to 'upgrade' (pop ups) the numerous services available. And, a horrible VPN. That aside, Is Malwarebytes perfect, No. The VPN offered is too slow, I would recommend a stand alone VPN service. Reviews seem to be fairly consistent in the ability of Malwarebytes to stop threats, which is reported to run in the upper %90.

Having been a Malwarebytes personal account customer for several years, I am very disappointed with the significant degradation of customer service since Malwarebytes terminated phone support in the last year. While a customer service phone number is available, it directs the customer to an online chat with a bot, then hangs up. As an older consumer, I am unacquainted with the emerging technologies. Thus, it is more challenging to perform simple tasks, including renewing an online service subscription. Forced to open a chat box with a bot, there was no clear way to chat with an agent.

Don't waste your money. I bought Malwarebyte's Premium service mostly because of their VPN service. I thought I was getting a good deal, but it just goes to show that you get what you pay for. First off, everyday after a scan I realized that I was only getting the same two potential problems and quarantining them everyday, only to show up again the following day. So I just ignored the scan after a couple of weeks. Besides I read an article explaining how Windows Defender does the same thing, at no cost. Now if their VPN did what it was supposed to do instead of being full of bugs, I would have kept your service. However, I had problems right from the start.

Customer service doesn't respond at all in my case. I had a pretty simple problem with having multiple accounts and billings, so submitted two work tickets for the same simple problem five days apart. Tried calling the number for customer service provided on my account screen and got a recording that this service is "no longer available." Got two auto-replies assigning ticket numbers, but absolutely no follow up on either ticket. This would have been so easy to solve and keep a good customer happy, but total lack of response from customer service speaks volumes.

First I thought I was buying a one time product- so of course they don't tell you about auto renewal- well they charged me for something I don't use- you cannot understand anything they say- so even if I needed help, they can't help because they don't speak clear English- also they don't chat with you- you can't call them- they hang up on you- I just want a charge taken off my account - run from these people- you'll never get support if you need it and if you do it won't be clear. RUN RUN RUN.

I found after changing my credit card that they had been billing us for years. I tried to cancel on their website without results. It did show that I had already cancelled my way of paying by PayPal, but somehow they got hold of the credit card associated with PayPal and kept billing. I thought I had taken care of this. You can't figure out who they are because they bill through a business called CBI*CLEVERBRIDGE INC. I had to go on that website and request a billing review to figure out what was being billed from 7 years ago. They have bilked us out of several hundred dollars.

This company is no longer what it used to be. We had to cancel our service because we couldn't reactivate our license. Don't even try to CHAT with them, you'll just get their FAKE robot asking you the same questions over and over. You can never talk to someone live. Forget about opening a ticket, they never respond. Even after we cancelled service and DELETED our account, they continue to SPAM us with their e-mails. Look elsewhere for a functional company.

I spend a lot of time on my computers for professional work, personal work, and recreation so I put a great deal of stock in having a good antivirus and security system for them. I have had many different programs in the past including major ones like McAfee (I despise McAfee) and Norton, but I always fell out of love with them for various reasons including price, annoying or less-than-great features, and/or they were just straight-up junk. I finally discovered Malwarebytes a couple months ago during a time when I was briefly without any additional antivirus software and decided I needed something because I was highly suspicious I had some malware on my computer dropping its performance significantly so I downloaded the free Malwarebytes to give it a shot. It wasn't long before I went ahead and bought the premium version for all of my devices and I could not be happier with this program!

I signed up for the 14 day free trial. I neglected to cancel within the 14 days, so I was stuck paying for a year's worth of service. However I did inform them that I was not using the program because it slow down my computer too much. They kept my debit card number and they did an automatic withdrawal every year after I canceled until my debit card expired. After that I get harassed by email demanding that I give them another card number. I’ve written countless times to explain to them I never use the program. I paid for the first year because I was too late Canceling it. And they did not have my permission to continue to charge me every year.

I wanted to use the Malwarebytes Free to perform a scan since I have trusted them in the past for portions of my computer security and often recommended their services to friends and clients (when I was on a Virus Removal team years ago). When I downloaded it this time it defaults to a 14 day trial of the Premium version, which I did not request or want. Their Premium services have previously conflicted with my other security on this computer which is why I downloaded the Free version and not their Premium option.

Had decent experience with them for two years. Did not want to renew this year because my employer took over all responsibility for security. On day I get my "automatic renewal" notice I notify them of this and indicate I wish to cancel. Oh I can cancel all right, but I am stuck with paying for a year of service I don't need or want. I write customer service and say that these tactics are beneath a reputable company; a reputable company would say, "Thank you for your business," and, "We hope to win it back in the future". Not these slippery people! I hear nothing from them. Serious question: how can you trust a company that uses such tactics with your computer security? Answer: you CAN'T!

I've email the company on my subscription and no response and by the way - I sent the request twice. You would think they read the messages if this is the option they provide. Awful customer service - don't buy it.

My computer expert with 10 yrs of good service recommended Malwarebytes for virus protection. Four weeks ago my computer started to act up. At one point I couldn't get into the computer. A guy worked on it for 1hr and said the computer got corrupted! What? How could that be? I have protect against this happening. $550.00 later I wanted to advise Malwarebytes and have not been able to. I found out that this company took $63.96 out of my credit card without my permission or knowledge on June 11, 2021. I am still trying to collect the money with the help my credit card company.

Today I received an email from them thanking me for "signing up" for service of protecting computers from Malware. They also said that they successfully withdrew the $449 from my bank account. I have never heard of this company nor have I never signed up for any computer protection program. I am in my 80's, exist on my social security benefits and seldom use my computer except to check for email messages.

Very reasonable. Responsible customer service. IT staff in the large agency where I work recommended using it for my laptop working from home. Have for laptop and cellphone. Generates a daily report.

Malwarebytes was recommended by the person I consider my computer genius, in fact that’s become the name of his company. Malwarebytes is reliable, cost effective - even the premium edition - and comprehensive in its defensive capabilities. No bait and switch from the initial to continuing costs. I am not a guru, but my guru recommended the app.

Malwarebytes is very good with Mac's and I have never had a problem with viruses. You can set it to scan as often as you want during the day or night. The company has a long history of fighting virus attacks and it very thorough in scanning for new viruses.

Malwarebytes is very worth it. Price is reasonable, super easy to install and use. Makes me feel well covered on all websites. Works with Microsoft virus and others. Have been using this over 8 yrs. and it has detected all troubles, blocks. You have control over what any specific site can do. No problems at all.

I have used the free version for many years. It does what is needed, advises me of viruses and cleans them up. It is quick and appears to be thorough. I am always amazed at how many files I have! It was originally recommended to me by an IT technician at work. I thought that was a good recommendation and it hasn't failed me yet. I haven't upgraded simply because the free version seems to be sufficient for how I use my laptop. If I did more with the laptop, I would consider the upgrade

Have used this for years in conjunction with Windows antivirus and it has worked well. I have tried others but always return to it. It is resource friendly and does a good job. It updates frequently with definition files and program updates. It plays well with other antivirus programs and is easy to configure. The instances I have contacted support they have been helpful, once sending me a specific fix for virus that it was not picking up.

I have been loyal for many years and continually pay whatever price they come up with. But, with this outfit, you can search several publications/computer sites and literally end up with a plethora of varying prices. Then when you confront them. DUH? Many other consistent program to deal with...

I wasted over one hour holding for their customer service reps to pick up the phone. They didn't three times. After holding for three hours and leaving them my number, I was not able to reach a live person. I am shocked there are people making $millions with no one to talk with. What a horrible company for customer service.

I use and am satisfied with Malwarebytes Premium, however, every year at autopay renewal time there are issues. On my Web account it is paid and not expiring until 2021. My application shows the exact opposite-- that there was a problem with renewal, and app is expired with temporary extension. Requests for Malwarebytes to investigate whether there was a problem, or not a problem that were started at end-Nov early-Dec. There was a satisfied receipt sent me, a ticket number was assigned, but the app continued to show notices. Today, which is about 3 weeks later, notices on my desktop changed to I have been downgraded to a FREE version. They have my money-- AND I am downgraded! I am not amused with the poor investigations, lack of listening to customer saying there seemed to be a problem, and having paid for a FREE version of software! Still waiting for them to resolve the problem ticket after weeks!

We are a small MSP. We Do not resell. We had all our clients buy Malwarebytes for their Networks. In March 2020 malwarebytes invoices to is for clients. Had links clients filled out with their own info - but suddenly ONE client was getting billed for everything = $6k. Instead Of $38. We worked with Kevin ** who simply was disregarding the information we were giving him trying to get our client reimbursed. They refused. We have evidence of what they have done but we have to reimburse our client for that $6k now. We have ceased all business with this company that continually rips people Off by 1) making it so difficult to NOT autorenew their products and 2) How They have completely disregarded our Business issue with them. Stay away!

Unfortunately I neglected to recheck what Malwarebytes' subscription was after I had decided that I wanted software for 3 computers and was told that everything would be under 1 subscription. So far I'm paying for 3 different subscriptions: 1 for 3 computers and an additional 2 subscriptions for 2 more ghost computers. I'm trying to reduce my subscriptions for only 2 computers but, at least according to their website, they don't refund once you pay. I strongly suggest you do not allow "automatic renewal" and check your notices carefully if you decide to continue with this company. If this isn't taken care of, I'll be looking for a different company.

This was my latest post to them: I used to use MB all the time, I had even subscribed before. I went to try MB again about a month ago. I started with the trial of course. But I wasn't interested in buying just yet. Then five days before the trial was up, you turned into nagware. Every five minutes, your program would pop up a box telling me to buy your product. It would pop up even over full screened software/games, and it would NOT disappear until I had exited full screen and closed the box. I ly to have it happen again five minutes later. I contacted support, they told me 'sorry, just deal with it for five days.' Uh, no. (And by the way, my friend tried it also, went through the five days of bs, and was still bombarded with popups to buy.)

If you love Drama Then these are the people for you. They have a beef and it's legitimate one with ASC but being very unprofessional about it. If you use ASC they have gone out of their way to go after it. You can can put it on the exclusion list and it just keeps coming. It find the registry items as well. You finally think you have it all under control and it starts hitting your exclusions again. It's very childish for starters to attack a program you know full well is not an issue simply because you have personal problems with them. It's simply unprofessional to make someone that wants to buy your product choose between the two. I'm happy I did not buy it straight out like I did my antivirus and the other software I recently purchased or I would hot about it. I'm just here to warn anyone that wants this and also keep their Advanced SystemCare. There's childish drama they are going to drag you into the middle of going on here.

Malwarebytes blocks viruses, malware, malicious websites, ransomware, and hackers that traditional antivirus isn't smart enough to stop. When my computer crashed I called HP. They turned me on to Malwarebytes. They have a free version or a premium version w/ real-time protection. I'm actually shocked to see the main ones CR chose here! Not Avast. You chose a few highly advertised anti-software, the same old ones that actually are inferior like Norton, and Mcaffee. At least CR did t choose AVG. : )

It’s for killing viruses. Yay It worked well enough but I still also use Sophos because Malwarebytes doesn’t do a good full systems diagnostic on all the external drives and time machine volumes. Needs work. For the price.

I've been using Malwarebytes on my computers for about 10 years. I spend most of my time on the web doing research, streaming videos, playing games, etc. I do spend some time on what I would call "questionable" websites streaming movies and broadcast television shows. Malwarebytes always prevents a site containing Malware from loading. In the 10 years I've been using the program (I have three lifetime subscriptions), I have never been infected with a Virus, Trojan, Worm, Ransomware, Malvertising, Spyware, or Adware. I do occasionally run deeper scans with freeware like Tdsskiller, but have never found any infections.