Kaspersky Anti-Virus

I was using Kaspersky for years, but then recently I had gotten a keylogger and some trojan viruses on my system that breached a lot of my data and I ended up having my identity stolen and a fraudulent purchase made on one of my credit cards. Kaspersky did not pick up on this so I cancelled and got a refund. If they can not discover a keylogger and a virus on a windows 10 computer then what good are they?? That is their primary function. I certainly will never give them another dime!

Kaspersky has an excellent product, but if you have a problem outside of the programming of their robots you cannot talk to a person to straighten it out. The nearest customer service is now in Great Britain and being on interminable hold on a trans-Atlantic call is not cheap. I was double billed for renewal and finally had to delete my account.

Quarantined node. As in, nodejs, the javascript runtime backing much of the internet. The number of false positives that have torpedoed what I was working on far outweigh the number of actual positive identifications (the number of actual positive identifications is 0).

Kaspersky continues to outdo themselves, Made a customer service request, response came 3 days later in the form of email informing me since they have not heard from me ticket cancelled. I responded asking, "What did you do to answer my concern," of course no reply, and no solution to concern. This unfortunately is not the first time I have experienced this scenario. Kaspersky has never answered a single question I have asked, and I have pointed this out numerous times, no reply. The fact that their software is screwing up constantly, creating potential security issues does not seem to cause concern. A perfect example of how well Kaspersky works follows:

Do not buy from this company. This is a Russian based company, and they do not care about your service. I have been seeking a refund for the recurring charge that appeared last month on my credit card. This service was set up eight years ago when I purchased the computer. (Two email addresses ago, three addresses ago). Apparently, they have continued “corresponding” with me via the old email address (no longer in service). Oh, and the computer is long gone - I got rid of it eight months ago. So, I no longer need their service.

KASPERSKY - NO REFUND - I made a payment of $40 US or $800 MXN. I live in Baja California Mexico, and made a mistake in their payment system and It charge my card $40 US or $800 MXN on Sept 11, 2021. I did not receive their product and ask for a refund. They told me, "In 2 to 7 business, your money will be back in your account." Today is Friday, Oct 1, 2021 and no refund. I called again today and they tell me the same thing - 2 to 7 business days. Bad Customer Service!!!!

Actually I use the Kaspersky Internet Security which adds a firewall to the antivirus. I have used Kaspersky for over 12 yrs and never had any problems. No breaches of the firewall. No malware or other viruses. No info lost or held for ransom. It can take a little time to tune it to your preferences if your an advanced computer person, but newbies will have no problems with its default settings. If the US Govt. thinks the Russians are the best hackers in the world, then who better to protect you from a hacker? When the US Govt. catches a really good hacker they don't put them in prison, they put them on the payroll. Besides what could Putin want with anything on your computer? NOTHING

Coming from Bitdefender box2 & top security suite I can actually say Kaspersky actually functions and works! Kaspersky cloud site is well laid out with everything needed to do anything from add to other devices, check on devices, share, add accounts, change payment, account settings etc. When I was with Bitdefender their cloud service would say device is OK, even though it had their software removed! Also they removed product functions but still charged for it. Kaspersky has several functions and tools to optimize pc, shred files, lock and encrypt files, and unlike bitdefender it actually detected camera use by Dell's on support assist tools and chrome as well.

I purchased Kaspersky Antivirus online on May 15 2021. Kaspersky then received their payment that day but I still received messages that my computer wasn't protected. Good luck getting any help on account or technical issues unless you like to go in circles. I did eventually create a ticket but never got a response.

Bought the Kaspersky internet security and the $10.00 automatic download. The download did not work and unless you are ready to sit for your next masters exam, the download instructions almost work so you can do the required research to figure it out. The "chat feature" does not work for additional help and there is no one to talk you. Baby you're on your own after they have your money.