Kaspersky Anti-Virus

Kaspersky Anti-Virus Reviews

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Overall Rating
3.8 out of 5
See all 128 reviews & ratings

About Kaspersky Anti-Virus

Kasperky creates antivirus software that protects your computer and smartphone from viruses, spyware, ransomware and other malware and cyberattacks. The company's products work on Windows and Apple computers as well as Apple and Android smartphones. Kaspersky offers cyberprotection solutions for homes and businesses, and the company provides a free 30-day trial.

Kaspersky Anti-Virus Reviews

ConsumerAffairs has collected 128 reviews and 485 ratings.

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Page 1 Reviews 0 - 10

Reviewed May 9, 2022

I was using Kaspersky for years, but then recently I had gotten a keylogger and some trojan viruses on my system that breached a lot of my data and I ended up having my identity stolen and a fraudulent purchase made on one of my credit cards. Kaspersky did not pick up on this so I cancelled and got a refund. If they can not discover a keylogger and a virus on a windows 10 computer then what good are they?? That is their primary function. I certainly will never give them another dime!

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Customer Service

Reviewed March 15, 2022

Kaspersky has an excellent product, but if you have a problem outside of the programming of their robots you cannot talk to a person to straighten it out. The nearest customer service is now in Great Britain and being on interminable hold on a trans-Atlantic call is not cheap. I was double billed for renewal and finally had to delete my account.

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    Reviewed Dec. 23, 2021

    Quarantined node. As in, nodejs, the javascript runtime backing much of the internet. The number of false positives that have torpedoed what I was working on far outweigh the number of actual positive identifications (the number of actual positive identifications is 0).

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    Customer ServiceInstallation & Setup

    Reviewed Dec. 6, 2021

    Kaspersky continues to outdo themselves, Made a customer service request, response came 3 days later in the form of email informing me since they have not heard from me ticket cancelled. I responded asking, "What did you do to answer my concern," of course no reply, and no solution to concern. This unfortunately is not the first time I have experienced this scenario. Kaspersky has never answered a single question I have asked, and I have pointed this out numerous times, no reply. The fact that their software is screwing up constantly, creating potential security issues does not seem to cause concern. A perfect example of how well Kaspersky works follows:

    Detected incompatible software (daily) Even though the software detected has been uninstalled for months (previous security uninstalled by Kaspersky install). Have permitted Kaspersky to eliminate, and restart at least 10 times, to no avail claims incompatible software still there. A search with registry editor confirms incompatible software gone, guess Kaspersky did not get the memo. Now since a complete uninstall is not possible with Kaspersky, (uninstall leaves traces everywhere) I doubt this problem will ever go away. This is a security issue.

    Sorry, that was two unresolved complaints. Have been unable to use either VPN or Password Manager. The VPN installed, failed to connect after 5 minutes, finally uninstalled VPN software, and continued using existing subscription. The Password manager privacy policy, as written and provided at install reads in such a way that no one in their right mind would use Kaspersky software. Their policy states they wish to have the right to share users private info with anyone including third world countries.... This is security? Subscribed to a different Password service, do you think Kaspersky will compensate me?

    Purchased Kaspersky software from third party, so refund was not going to happen, the good news, it was $40 cheaper than anything else, I suspect this has a lot to do with the pathetic customer service. If you are going to entertain using Kaspersky, purchase direct, so you can get refund, I seriously doubt your experience will differ from mine, and at least "you" will get your hard earned money back. Better still, find an alternative, that is what I have to do.

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    Customer Service

    Reviewed Nov. 7, 2021

    Do not buy from this company. This is a Russian based company, and they do not care about your service. I have been seeking a refund for the recurring charge that appeared last month on my credit card. This service was set up eight years ago when I purchased the computer. (Two email addresses ago, three addresses ago). Apparently, they have continued “corresponding” with me via the old email address (no longer in service). Oh, and the computer is long gone - I got rid of it eight months ago. So, I no longer need their service.

    I asked for a refund, explaining my case, and their replies show they will not listen. “….we can confirm that the auto- renewal is turned off….your product will still be active until subscription expiry date and should not get future charged for this order. Thank you for your time.” So, the product I no longer use or have is good for another year?? Pathetic! I, hopefully, will not be duped by such a company again. Beware of this company. Do NOT buy!

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    Customer ServicePrice

    Reviewed Oct. 1, 2021

    KASPERSKY - NO REFUND - I made a payment of $40 US or $800 MXN. I live in Baja California Mexico, and made a mistake in their payment system and It charge my card $40 US or $800 MXN on Sept 11, 2021. I did not receive their product and ask for a refund. They told me, "In 2 to 7 business, your money will be back in your account." Today is Friday, Oct 1, 2021 and no refund. I called again today and they tell me the same thing - 2 to 7 business days. Bad Customer Service!!!!

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    Customer Service

    Reviewed June 11, 2021

    Actually I use the Kaspersky Internet Security which adds a firewall to the antivirus. I have used Kaspersky for over 12 yrs and never had any problems. No breaches of the firewall. No malware or other viruses. No info lost or held for ransom. It can take a little time to tune it to your preferences if your an advanced computer person, but newbies will have no problems with its default settings. If the US Govt. thinks the Russians are the best hackers in the world, then who better to protect you from a hacker? When the US Govt. catches a really good hacker they don't put them in prison, they put them on the payroll. Besides what could Putin want with anything on your computer? NOTHING

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    Installation & SetupPriceOnline & AppReliability

    Reviewed June 3, 2021

    Coming from Bitdefender box2 & top security suite I can actually say Kaspersky actually functions and works! Kaspersky cloud site is well laid out with everything needed to do anything from add to other devices, check on devices, share, add accounts, change payment, account settings etc. When I was with Bitdefender their cloud service would say device is OK, even though it had their software removed! Also they removed product functions but still charged for it. Kaspersky has several functions and tools to optimize pc, shred files, lock and encrypt files, and unlike bitdefender it actually detected camera use by Dell's on support assist tools and chrome as well.

    Got passwords to keep, well Kaspersky keeps them locked up and will clear your clipboard once done or if idle for 1min will lock password manager for you. It scans in background and from AV reviews is top dog in all labs tested unlike bitdefender that used only 4 labs Kaspersky passed them all! Not sure why some give low stars, probably not computer savvy but installation is easy it actually will remove old stuff for you and install itself and guide you.

    Parents, if you have children their child app works! It will precisely track the device installed on, monitor apps used, time on device, etc..I've used bitdefender's app which was ok but if you lose a device the tracking was horrible it would say device is way over a mile or 10 miles away..bugs. Kaspersky can help parents or elderly track devices keeping them safe. Processes usage is low with Kaspersky, actually lower than Bitdefender, Norton, or AVG and surprisingly some of these use kaspersky virus engine. VPN app with cloud that comes with program works flawless, quick connects, choose your locations you name it. Bitdefender recently went from vpn inside their app to outside separate app and it crashes a lot which is why I finally gave up on them and lies on pricing and went to Kaspersky. Don't believe me then go price a box2 and price Netgear armor or compare Kaspersky to Bitdefender prices but what you are getting for that price.

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    Reviewed May 26, 2021

    I purchased Kaspersky Antivirus online on May 15 2021. Kaspersky then received their payment that day but I still received messages that my computer wasn't protected. Good luck getting any help on account or technical issues unless you like to go in circles. I did eventually create a ticket but never got a response.

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    Reviewed April 18, 2021

    Bought the Kaspersky internet security and the $10.00 automatic download. The download did not work and unless you are ready to sit for your next masters exam, the download instructions almost work so you can do the required research to figure it out. The "chat feature" does not work for additional help and there is no one to talk you. Baby you're on your own after they have your money.

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    Kaspersky Anti-Virus author review by Shelley Elmblad

    Kaspersky Anti-Virus was developed in 2006 by Kaspersky Lab, an international security company that operates worldwide with 300 million users. Kaspersky Lab is based in the U.K. with U.S. headquarters in Massachusetts.

    • Free trial: Kaspersky offers free trial downloads for Windows PC, Mac and Android, and business antivirus with applications for servers as well as desktop computers. There is no version for iOS devices.

    • Many price points: Antivirus software options range from $19.99 to $99.99, often with deep discounts. The highest option, Total Security, protects up to five computers and mobile devices of your choice. There is a 30-day money back guarantee.

    • Home and business options: There are three levels of antivirus software for home use offering basic to ultimate protection. Business solutions are defined by business size with three levels from small business to enterprise environments.

    • Virus & Spyware Removal: If your computer is not running optimally or you suspect there’s malware before you install the antivirus software, Kaspersky can remotely connect to your computer to find problems, and remove malware hiding deep in your system. The service costs $99.99.

    • Virtual keyboard: This technology lets the user enter passwords and other data using mouse clicks instead of a keyboard so keyloggers can’t capture this information.

    by Shelley Elmblad Financial Software Advisor

    Shelley Elmblad is a writer with years of experience covering small business, mobile apps, personal finance and tax software. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

    Kaspersky Anti-Virus Company Information

    Company Name:
    Kaspersky Anti-Virus
    Year Founded:
    500 Unicorn Park, 3rd Floor
    Postal Code:
    United States