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Kaspersky Anti-Virus
Overall Satisfaction Rating
3.28/5
  • 5 stars
    16
  • 4 stars
    8
  • 3 stars
    0
  • 2 stars
    3
  • 1 stars
    21
Based on 48 ratings submitted in the last yearSHOW RATING DISTRIBUTION
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    Kaspersky Anti-Virus

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    Last updated: Feb. 2, 2018

    61 Kaspersky Anti-Virus Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: Feb. 2, 2018

    I signed up for the auto draft software where each year they take the money automatically from my account. Well, I tried to cancel it because I no longer have that computer and the representative told me they had to charge me 50 dollars in order to cancel my subscription. I've never heard of a business that does that, especially not at that price! That's crazy! So I said, "Ok. I will if I have to because I apparently signed a contract but I want to file an official complaint about it."

    The representative got extremely rude with me, refused to allow me to file a complaint or put someone else on the phone. I wasn't even rude to him, I just asked to file a formal complaint as I do not think it's ok to charge someone that amount of money, or any at all for that matter, to cancel a subscription they no longer need. He told me that my complaint was invalid and refused to help me further. That is also crazy! That's terrible customer service! Don't purchase this unless you want to buy your way out when you're unsatisfied with the product.

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    Verified Reviewer Verified Buyer
    Original review: Jan. 24, 2018

    Would not completely install, got hung up. Tried to uninstall. Would not completely uninstall. Has completely blocked my internet access to every single site. We are now trying to remove the program through other means and will try to get a refund, but I am not hopeful if their product is this crappy.

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    Verified Reviewer
    Original review: Jan. 14, 2018

    I've been a user of Kaspersky for over 10 years and haven't had any problems with it. Usually I do a better job of pricing, but this time I messed up and used the Kaspersky.com landing page promo. Found it $10 cheaper after the fact on Antivirusdeals.com. Otherwise, no complaints.

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    Verified Reviewer
    Original review: Jan. 4, 2018

    This was recommended to me by Staples. I tried a few of the other ones but they were not as good. The only thing I found out recently about Kaspersky is that it is owned by a Russian fellow. This has me worried a bit but I assume it is safe. I realize it is a bit more expensive but if it protects the computer then my problem is solved. This program does notify you if you have been attacked. But instructions are easy to follow especially when you want to update first thing in the morning. Quick scan and full scan can be started. Also scan vulnerability. Try it.

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    Verified Reviewer
    Original review: Jan. 2, 2018

    I have Kaspersky Internet Security, and it works pretty well, but would like something that covered all malware etc. as well. I cannot afford what I would like to have.

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    Verified Reviewer
    Original review: Dec. 31, 2017

    Kaspersky is very difficult to set up. I had to contact customer service to help. I'm no computer pro but I'm pretty savvy. There are parts of the Total Security I don't use because I don't understand.

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    Verified Reviewer
    Original review: Dec. 29, 2017

    I've used various antivirus softwares. Kaspersky does things that I did not experience with others as: when I go to a website, they switch it to their secure sites; there is warning for suspicious sites which I have the option to block or continue; they put blocks on sites I request and the customer service has been excellent. They also provide monthly clean-ups.

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    Verified Reviewer
    Original review: Dec. 28, 2017

    When I first looked up Kaspersky I picked a agent in India who wanted $200.00 and all my info. and let them take over my computer. I didn't let them because if their software was so good it should delete it anyway. I found a USA agent that sent me a virus removal tool. It worked. Later I found out they offer it FREE TO ANYBODY ONLINE. If it doesn't work first time you need to change parameters and update version. It's all FREE. Just a little work on you if you can read and follow instructions you have it made. Good luck. Oh it took me two times to get it right.

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    Verified Reviewer
    Original review: Dec. 28, 2017

    Have been using Kaspersky for about 2 years now and so far so good. Was using McAfee for a few years, Geek Squad changed me over saying Kaspersky was a more safe for antivirus software.

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    Verified Reviewer
    Original review: Dec. 23, 2017

    I have used other antivirus software and Kaspersky does the best job and lets me know about updates. But I had a problem and it took longer that I would like to have them take, but, in the end, they solved the problem.

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    Verified Reviewer
    Original review: Dec. 22, 2017

    Wound up with viruses with Norton and especially with AVG. Have used Kaspersky for 3 years now and never a problem. They are really good and check everything.

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    Verified Reviewer
    Original review: Dec. 21, 2017

    I just do not like getting renewal pop-ups when my subscription is active. I think it was various downloads that cause confusion but I cannot locate where the old folders etc. are to remove them. It would be great that it automatically cleans out all of the old information no matter what device you order and install from if you install new but from now on I am only renewing to avoid that.

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    Verified Reviewer
    Original review: Dec. 20, 2017

    Pros: Product is effective, but sometimes difficult to use. For example, blocking a specific URL is a challenge. Customer service is fast, including phone support, and email exchange of troubleshooting steps. If asked to send a file, their review is quick and helpful to take the next step. Cons: Sucks CPU on Login until database is updated and scan is completed (I choose to scan daily). Password manager is inferior, LastPass is superior.

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    Verified Reviewer
    Original review: Nov. 27, 2017

    I was able to put the security software on my computer no problem, my boyfriend's computer is a different matter. Can't do it. Can't get hold of them with online chat even after three days. Phoned them up, said that he would contact me in 10 minutes with a fix. 8 hours later still waiting for a phone call. Getting a different security system for the other computer. Will not purchase Kaspersky again. I purchased the three computer system, at a store.

    5 people found this review helpful
    Verified Reviewer
    Original review: Nov. 12, 2017

    When I first bought my computer 15 years ago I started out with Trend Micro internet security, I never had issues with viruses at all. I switched to Kaspersky internet security and now my computer is basically junk. It will barely turn on. I called and told them what was going on, the representative told me I must have had a virus before downloading Kaspersky. He referred me to a crappy computer cleaning service that cost me another $200.00. They got on my computer remotely, I watched them download a bunch of free Trojan removers, adware removers and a bunch of other crap. My computer worked a bit better for a couple weeks then it went back to basically being fried. I would NEVER recommend Kaspersky to anyone!!!

    10 people found this review helpful
    Verified Reviewer
    Original review: Nov. 6, 2017

    Awesome software. The company I work for (a trucking company) uses it so I have it on my personal computer. I have never been hacked. It's great at stopping spyware and malware as well as viruses.

    4 people found this review helpful
    Verified Reviewer
    Original review: Nov. 5, 2017

    I especially like the protected browser for my on-line work. This is primarily why I chose the program. The "More Tools" also allows me to "clean" up my computer and provide another level of security. I've had no issues with installation with the updates and the renewal even as I have continued to use Windows 7 (mostly due to some creative programs that will not transfer to Windows 10).

    4 people found this review helpful
    Verified Reviewer
    Original review: Nov. 3, 2017

    He had to secure antivirus secure passwords. It's probably the best Phantom Virus I've ever used and I've used quite a few. I'm never using other antivirus but Kaspersky and everything so organized and set up the way I wanted it.

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    Verified Reviewer
    Original review: Nov. 2, 2017

    This has been a great security software for us to use. Grateful for the quality & the support received from customer, easy to use & follow. Upgrades are easy to use as well.

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    Verified Reviewer
    Original review: Nov. 1, 2017

    Kaspersky is very good antivirus product. It protects PC from viruses, bloatware, adware and etc. But also cost a lot of money. But it is worth that money.

    2 people found this review helpful
    Verified Reviewer
    Original review: Oct. 29, 2017

    Formerly used McAfee, but found it dreadful for performance. Changed to Kaspersky just over 3 years ago and very happy since! Though only needed once, support was timely and spot on.

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    Verified Reviewer
    Original review: Oct. 28, 2017

    I have pleased with Kaspersky for quite a long time now. But I have also used Malwarebytes also, as a backup. Malwarebytes does catch serious issues. But Kaspersky is my primary coverage.

    2 people found this review helpful
    Verified Reviewer
    Original review: Oct. 27, 2017

    My virus software is included with my Best Buy tech support, I have the choice of which software to choose and I have choose Kaspersky. The only support for this software has been through my Best Buy tech support and I have had no problem with the software. I love my tech support membership and the Kaspersky software is easy to use, protects my computer better than other virus software I have used in the past. Overall, I believe even if I did not have Best Buy tech support, I would purchase this software for my computer devices.

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    Verified Reviewer
    Original review: Oct. 25, 2017

    I have had Kaspersky Anti-Virus premium package going on 6 years and never had my computer compromised at all. You can get their premium package for a period of 3 years with automatic updates and they do a complete scan of my computer every 24 hours.

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    Verified Reviewer
    Original review: Oct. 24, 2017

    Kaspersky does hamper the use of some websites but does a great job of keeping out viruses. It has been purchased and installed by my corporate office on all of our more than 4,000 computers.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Oct. 16, 2017

    I received an email thanking me for renewing my subscription. When a charge showed up on my statement I called to have the charges removed as no invoice was provided, the product was not downloaded and it was charged to an expired credit card. They refuse to refund the erroneous charge. I was told it was because my financial institute must have given out my personal information allowing the charge to go through. This is illegal in Canada.

    7 people found this review helpful
    Verified Reviewer
    Original review: Oct. 13, 2017

    I purchased Kaspersky over a year ago. My subscription expires on Feb. 18, 2018. A few days ago my Kaspersky security stopped working. I called the 800 number, and was in touch with Kaspersky tech's in the Philippines. They were no help. Eventually they told me I needed to be transferred to a higher department and pay for the help. I did not do this since I still had an active subscription. I eventually attempted to uninstall Kaspersky, and I can't. There are files on my computer that are from Kaspersky I can't uninstall. I get a message saying "application upgrade in process. Removing the application is not allowed now". This is the conclusion of the whole matter: WARNING DO NOT BUY KASPERSKY PRODUCTS!!!

    11 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Sept. 24, 2017

    I was trying to get a refund and wow was this a challenge. First, the site did not work for 3 hours to process the refund. I called customer service and they confirmed it. Then 5 hours later, time measured from my first call, I logged in to my Kaspersky account to learn, if the site was working and only to discover that one can change the auto-renewal, but there is no clear and simple path on how to get your funds back or refund. After talking to the customer service again, I was finally able to get a confirmation number to get my money back and promised it within 10 to 15 days. Why not within 24 hours? So, I will monitor on how long it will actually take. I am posting this because I wasted 5 hours to get a refund, a process that should take a few minutes online and done with it. So, beware when signing up. Kaspersky takes your money quickly but not the other way around.

    16 people found this review helpful
    Verified Reviewer
    Original review: Sept. 11, 2017

    I have been in IT since 2000. I have used many different types of anti-virus and malware and security software over the years. Kaspersky by far is hands down the best out there. Real time updates. They are instantly on top of any new threats that come out and put out updates to prevent you from getting hit by the new threats. I recommend the Total Security. It gives you antivirus protection, malware protection, firewall protection, webcam blocker (to outside sources. Cough Government). It can check your email for bad/virus attachments, it can block ads/banners (which will help older pc's load webpages faster), a virtual keyboard so no keystroke virus recorders can detect your keystrokes/passwords/etc...

    I have been using Kaspersky for about 10 years. I put it on every pc that I work on, or recommend it to any user I have to fix their pc where they only had some "free" anti-virus software but yet they still had many viruses on their pc. Let's face it, you get what you pay for. AVG, McAfee are crap! Norton tries to take over your whole pc and is very annoying. There are a few others that are ok, but none as good as Kaspersky.

    There are some people on here saying that it messed up their pc. I'd be willing to bet that these people don't know the difference between and exe file and dll file. Their pc is probably an old POS anyway. Invite your geeky/nerdy/techy friend over and get them to set it up for you. Buy them some beer, or flirt with them. They'll take care of you and your POS pc.

    And about the call service being in India, HELLO McFly, they aren't the only ones. (Why do you think Trump wants big companies to bring their business back to the US and give big business Tax cuts? If you keep charging ridiculous taxes, any company will go overseas to do their business!) Now people are giving Kaspersky a hard time because they "might" be in cahoots with the Russian Government. These people must be Democrat leftists.

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    17 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 31, 2017

    Kaspersky is an internet security company. They have ignored multiple attempts to unsubscribe to them, and continue to charge me. I have tried multiple ways to unsubscribe, and none of them work. Sometimes after following multiple steps of their complicated unsubscribe directions the website will quit working, but if I were to resubscribe from the same webpage it still works... Pretty convenient. I am in the process of reporting them to more places.

    38 people found this review helpful

    Kaspersky Anti-Virus expert review by Shelley Elmblad

    Kaspersky Anti-Virus was developed in 2006 by Kaspersky Lab, an international security company that operates worldwide with 300 million users. Kaspersky Lab is based in the U.K. with U.S. headquarters in Massachusetts.

    • Free trial: Kaspersky offers free trial downloads for Windows PC, Mac and Android, and business antivirus with applications for servers as well as desktop computers. There is no version for iOS devices.

    • Many price points: Antivirus software options range from $19.99 to $99.99, often with deep discounts. The highest option, Total Security, protects up to five computers and mobile devices of your choice. There is a 30-day money back guarantee.

    • Home and business options: There are three levels of antivirus software for home use offering basic to ultimate protection. Business solutions are defined by business size with three levels from small business to enterprise environments.

    • Virus & Spyware Removal: If your computer is not running optimally or you suspect there’s malware before you install the antivirus software, Kaspersky can remotely connect to your computer to find problems, and remove malware hiding deep in your system. The service costs $99.99.

    • Virtual keyboard: This technology lets the user enter passwords and other data using mouse clicks instead of a keyboard so keyloggers can’t capture this information.

    • Best for: Individuals, families, people handling highly sensitive information and businesses.

    Profile picture of Shelley Elmblad
    Shelley Elmblad

    Financial Software Contributing Editor

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    Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

    Kaspersky Anti-Virus Company Information

    Company Name:
    Kaspersky Anti-Virus
    Year Founded:
    1997
    Address:
    500 Unicorn Park, 3rd Floor
    City:
    Woburn
    State/Province:
    MA
    Postal Code:
    01801
    Country:
    United States
    Phone:
    (866) 328-5700
    Website:
    usa.kaspersky.com

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