Kaspersky Anti-Virus Reviews

The prior years versions of Kaspersky worked fine, Kasperksy 11 has been a never ending battle to keep the system working and battle bugs/problems. Requires too many ports, and has had too little testing.

As soon as I installed Kaspersky I was unable to download files more than 25% of the time. I am an experienced user and know that the files I was downloading were safe but I could only get them after disabling Kaspersky. It also deleted without asking a number of file that I know are safe and that had been on my computer for years.

I have purchased Kaspersky but they didn't provide the activation codes and there is no way of contacting them in Australia, nothing zilch, so if you want problems buy this garbage. Otherwise use a proper company.

My Kaspersky software was up for renewal. I received a pop-up message that it was about to expire. I went to the application and there was no 'RENEW' button as stated there would me in the tutorial. I called and got tech support and he informed that I would need to call their customer service at (877) 232-4588. I had my email address, License number and all other information. The customer service representative (CSR) informed that without an order number I would need to go back to where I bought my PC and have them help me. I have had my PC for 3 years and had no issues before this with Kapersky but apparently they do not care about existing customers. Two hours of time wasted and they have no regard for existing customers. Stay away from this product!

Unfortunately, zero stars is not an option. My license for Kaspersky is about to expire. I had to go and buy a new version of Kaspersky "Total Security" at Officeworks because Kaspersky's on-line renewal is twice the price of the retail (not discounted) version. Think about the ethics of that as a starting point!! I had trouble downloading the new version of Kaspersky Total Security. No verification email was sent to my valid email address despite several attempts. I tried trawling through the on-line help, but nothing was available. Eventually I rang the help line.

Very disappointed in this product. Just to be clear, in the past, a few years before I purchased the 2018 edition I have had no issues with Kaspersky. It seems that this new practice or model is just not up to standard. Pros: Some sense of security. Cons: Slows the PC dramatically. Caused internet issues. Caused issues when connecting devices through USB ports. A big hassle when trying to cancel subscription. (In my opinion made deliberately difficult so as to dissuade consumers from finding a way to cancel their renewal payment.) Does installed other programs which slows the PC even more. Products are installed all over the place, making uninstalling a real hassle. Pretty expensive for something that does not work as efficiently as your standard Windows defender and firewall.

Last year my experience with Kaspersky Total Security was very positive. It didn't slow down my computer, ran quietly in the background, and did what it was supposed to do. I liked the interface, and the customer service was very good. I recommended it to all my friends, and I also renewed. Well, this time around (2019) it has been a horrible experience. It screwed up my computer so completely that I thought my laptop was dying. It froze constantly. Whenever I tried to do something I'd get that spinning wheel cursor (I use a Mac) and I'd wait, sometimes 5 minutes, for it to stop. Then I'd do the next click and it'd do the same thing. I practically had time for a shower just waiting for pages to load.

I have been customer since 2013 and it worked fine. This year nothing really worked properly. According to the recent reviews many other customers had problems starting in 2018. So I decided to go with a different company. The problem is I can't get to the website to undo the auto-renewal!! It directs here and there but nothing works which I concluded after 3 hours of trying. My only hope is that they have my old and deleted card and will not be able to get to the money.

I am a cryptographer for a major Canadian bank. The installation on my home computer was slow and then I could not update the virus database nor run any scans. Kaspersky simply did not run after multiple installs and fixes. I had used McAfee for years and it was a resource hog but at least it worked. Terrible experience and support. Find something else!!!!

Have you all read on reputable sites that Kaspersky has hacked U.S. intelligence community computers? They have a real problem with the fact that they have strong ties to Russia. So, I am skeptical of them to begin with. So, I had system resource problems and began uninstalling programs. When I uninstalled Kaspersky Free Antivirus, not only did it leave most, or maybe all, of the folders and files in my program files but I could not delete them. I tried LockHunter but it couldn't unlock them or delete them even when it said it would delete them on restart. I finally went into safe mode to delete them. Thank God I know how to do that but I'm wondering if they can use the files left on computers to track users' information. I would not put that past them. I had the same thing happen with Avast. Do they have any Russian ties?

Card processing just doesn't work, PayPal/Digital River payment doesn't work, no order confirmation for 2 days, no response from support, unable to renew license during one week. People, stop using them... I must say it after 15 years of being their customer...

For three years, we have been trying to cancel the auto withdrawals from our credit card. The customer service reps keep saying they will stop the auto withdrawals (we have not used it for nearly five years) and refund the credit card. They repeatedly say that the refund will show up within three months (why so long?). Instead of issuing any refunds they have charged the credit card six more times!!! We had to cancel the credit card to make them stop. The US government has taken it off all their systems due to suspected spying. If I could give it zero stars, I would. The owner is a friend of Putin. I will never recommend them even if the software works. No wonder they are interfering in our democracy. They are crooks.

I have been Kaspersky customer for many years but usually used 1-year subscription for my PC. Last time, in November 2017, I have renewed Kaspersky Internet security but have chosen 2 years package. First year of usage suddenly I have started experienced some troubles with Windows starting up - my laptop often required restart just to make Windows running. I never thought that it has some connection with antivirus that I have bought however my Windows software is original and purchased from authorised distributor. But second year of Kaspersky subscription started from very unpleasant things.

I have been subscribed to this Anti-Virus for several years, and haven't used the program or the computer in 3 years and you guessed it. They keep charging me. I have tried on numerous occasions over the last few years to unsubscribe but there is no help! I got one response in the last year and tried calling the number I was given and all that happened was the number rang, a computer stating they were Kaspersky and then hung up, haven't been able to reach them since. Even though the credit card I used is expired they keep charging me $119 a year and I have been asking them to cancel but they keep taking my money. I am unable to contact them, I feel this company is just a scam. I do not recommend this company at all, buyers beware. And if there is anyone out there with the same problem and got a resolution PLEASE help me!

I was a loyal Kaspersky Antivirus customer for the past decade, plus formerly, I had recommended what I felt to be a superior product to many other individuals, and a few organizations. Increasingly over the past decade, however, I was concerned about Kaspersky's tendency to usurp my right-of-choice relative to control over its self-serving and invasive marketing tactics, and my computer property. Additionally, I found it increasingly frustrating to locate accurate account information (including previous purchases and proof of Opt-Out requests for not participating in auto-billing) on the Kaspersky site, or its authorized retailer, Digital River. Product 2018's near-expiration marked the watershed moment when I went shopping for a competitive product, and made the switch. And I am wholly satisfied with my decision to do so (Bitdefender Internet Security 2019).

I have not been able to login to my account for a year. Kaspersky renewed my subscription without my permission last year and customer service is not helpful. Something like resetting a password should be simple and not require a phone call, but if you have to call it should be resolved immediately and was not. One the customer service people I spoke to actually laughed at me! I had the correct password, but still could not login to my account. I don't recommend any company that can't resolve a simple password reset.

I was looking to migrate to a new Anti-Virus/Security Software. I contacted them via their website and it was recommended that I install their "Total Security" trial and then upgrade to the full version. The trial didn't even last 3 days before I found how buggy the software was. I could not even open a normal browser window without Kaspersky on its own launching a "Protected Browser" and it was always to the exact same website.

I received two emails from Kaspersky stating that my renewal card has expired and they "will be unable to renew your subscription". No longer wanting to renew it all together I ignored the emails in hope that they will stop chasing a tail. Now I was expecting just one more email confirming that they were "unable to renew your subscription" but instead I got an email stating that "we're pleased to tell you that your Kaspersky Total Security has been automatically renewed," the following is a summary of your order etc "please keep this email as proof of your purchase". Without updating any payment details prior to this and at all, over the next couple of days I received a hefty $156.17 bill from my bank. Needless to say I was very unimpressed for the fact that they were able to bill a existing card that was expired. Currently awaiting for a refund after making some calls.

Tried to cancel online, had more correct order number, but then you also have to input a password. When I clicked the forgot password, it never sent me a correct password. So I called. They wanted access to my computer, when I explained the computer that I am currently on Kaspersky wasn't on it, they still wanted access. Very suspicious. When I said, "I'm not going to give you access," they said, "You have to call your bank," which I did. Most legitimate business would rather take care of it themselves so you don't call a bank and they get a chargeback which affects the rating of their merchant account. Stay away from this company, use an American based company if possible.

I canceled the auto-renewal on my old subscription in June of 2018. It auto-renewed on July 1st and I was billed on August 3rd which was 30 days beyond the renewal date. When I asked for a refund they stated that I was beyond the 30 day window and could no longer get a refund. I believe this is unfair business practice as they know that if they wait until after the 28th of the previous month you will not see the cost until your next CC statement therefore not seeing it for over 30 days. I will no longer consider this company as a supplier to my household nor any company I work for from here forward due to this practice.

Last year I told Kaspersky very clearly I do not want the automatic renewal. Recently I received an email notice that my subscription will be renewed, using my credit card, 10 days prior to the end of my contract for $54.99. I did not agree to this amount. They offer the Anti-Virus service to new customers for $29.99. For $19.99 they offer a 1 year 1 device Anti-Virus protection in their online shop. That is the service I need and want. Kaspersky does not respond to my emails requesting to stop the automatic renewal of the service I do not want.

Problems with Product/Service. Complaint. I am an online student with ** Technical Community College (Jamestown, NC). January 2, 2018 I purchased a Kaspersky Anti-Virus product from my school's technology center within our school's bookstore. This was to replace my current ** product scheduled to expired the end of April 2018… (Show More of Complaint). Desired Resolution. Kaspersky is at fault by not reinstating to its vendors to include its refund policy. My packaging does not have that, therefore, I am entitled a refund of $70.44 to my Financial Aid or directly to me now that we are in the 2018-2019 cycle. That purchase was made during the 2017-2018 cycle.

I am concerned it is affiliated with Russia and they use it to their advantage. We are looking for another Protection Software. I do not trust them and think they are trying to pull wool over American eyes.

Really solid software package, negligible performance impact and scans are relatively quick. I like the Safe Money feature although it sometimes hangs. Multi-computer order is the way to go. Ask for the five-computer package for the price of the three user. You have to ask but you will get it.

Kaspersky is excellent software but because of possibly that it could be a way of spying on us, I am dropping them in spite of losing financially 2 years of coverage.

I have used this antivirus security software in the past and I really liked it but it was a little bit high priced for it. Especially when you can do a lot of its functions for free with other antivirus security software.

Although somehow I got tricked on the tech support scheme this was when the antivirus was disabled completely couldn't even uninstall. So if someone could do this then they probably already on my computer. A TRIAL MALWAREBYTES PREMIUM caught stuff on my computer planted by the fake Kaspersky tech support.

I am very concerned about using this software, since these people are Russian. I have experienced security problems and my computer was hacked a number of times. I really think that it is due to the software.

With PC remote control they got control of my PC then transferred all my money out. With the ruse they were giving me a refund. I filed a police report and a claim with the fraud investigation department at my bank. I will post any follow up on results from the police or my bank. I do not ever expect to see my $1720. Again I had their service for eight months when they hit me. So much for PC Security. No stars due not even the one required above.

I signed up for the auto draft software where each year they take the money automatically from my account. Well, I tried to cancel it because I no longer have that computer and the representative told me they had to charge me 50 dollars in order to cancel my subscription. I've never heard of a business that does that, especially not at that price! That's crazy! So I said, "Ok. I will if I have to because I apparently signed a contract but I want to file an official complaint about it."

Would not completely install, got hung up. Tried to uninstall. Would not completely uninstall. Has completely blocked my internet access to every single site. We are now trying to remove the program through other means and will try to get a refund, but I am not hopeful if their product is this crappy.

I've been a user of Kaspersky for over 10 years and haven't had any problems with it. Usually I do a better job of pricing, but this time I messed up and used the Kaspersky.com landing page promo. Found it $10 cheaper after the fact on Antivirusdeals.com. Otherwise, no complaints.

This was recommended to me by Staples. I tried a few of the other ones but they were not as good. The only thing I found out recently about Kaspersky is that it is owned by a Russian fellow. This has me worried a bit but I assume it is safe. I realize it is a bit more expensive but if it protects the computer then my problem is solved. This program does notify you if you have been attacked. But instructions are easy to follow especially when you want to update first thing in the morning. Quick scan and full scan can be started. Also scan vulnerability. Try it.

I have Kaspersky Internet Security, and it works pretty well, but would like something that covered all malware etc. as well. I cannot afford what I would like to have.

Kaspersky is very difficult to set up. I had to contact customer service to help. I'm no computer pro but I'm pretty savvy. There are parts of the Total Security I don't use because I don't understand.

I've used various antivirus softwares. Kaspersky does things that I did not experience with others as: when I go to a website, they switch it to their secure sites; there is warning for suspicious sites which I have the option to block or continue; they put blocks on sites I request and the customer service has been excellent. They also provide monthly clean-ups.

When I first looked up Kaspersky I picked a agent in India who wanted $200.00 and all my info. and let them take over my computer. I didn't let them because if their software was so good it should delete it anyway. I found a USA agent that sent me a virus removal tool. It worked. Later I found out they offer it FREE TO ANYBODY ONLINE. If it doesn't work first time you need to change parameters and update version. It's all FREE. Just a little work on you if you can read and follow instructions you have it made. Good luck. Oh it took me two times to get it right.

Have been using Kaspersky for about 2 years now and so far so good. Was using McAfee for a few years, Geek Squad changed me over saying Kaspersky was a more safe for antivirus software.

I have used other antivirus software and Kaspersky does the best job and lets me know about updates. But I had a problem and it took longer that I would like to have them take, but, in the end, they solved the problem.

Wound up with viruses with Norton and especially with AVG. Have used Kaspersky for 3 years now and never a problem. They are really good and check everything.

I just do not like getting renewal pop-ups when my subscription is active. I think it was various downloads that cause confusion but I cannot locate where the old folders etc. are to remove them. It would be great that it automatically cleans out all of the old information no matter what device you order and install from if you install new but from now on I am only renewing to avoid that.

Pros: Product is effective, but sometimes difficult to use. For example, blocking a specific URL is a challenge. Customer service is fast, including phone support, and email exchange of troubleshooting steps. If asked to send a file, their review is quick and helpful to take the next step. Cons: Sucks CPU on Login until database is updated and scan is completed (I choose to scan daily). Password manager is inferior, LastPass is superior.

I was able to put the security software on my computer no problem, my boyfriend's computer is a different matter. Can't do it. Can't get hold of them with online chat even after three days. Phoned them up, said that he would contact me in 10 minutes with a fix. 8 hours later still waiting for a phone call. Getting a different security system for the other computer. Will not purchase Kaspersky again. I purchased the three computer system, at a store.

When I first bought my computer 15 years ago I started out with Trend Micro internet security, I never had issues with viruses at all. I switched to Kaspersky internet security and now my computer is basically junk. It will barely turn on. I called and told them what was going on, the representative told me I must have had a virus before downloading Kaspersky. He referred me to a crappy computer cleaning service that cost me another $200.00. They got on my computer remotely, I watched them download a bunch of free Trojan removers, adware removers and a bunch of other crap. My computer worked a bit better for a couple weeks then it went back to basically being fried. I would NEVER recommend Kaspersky to anyone!!!

Awesome software. The company I work for (a trucking company) uses it so I have it on my personal computer. I have never been hacked. It's great at stopping spyware and malware as well as viruses.

I especially like the protected browser for my on-line work. This is primarily why I chose the program. The "More Tools" also allows me to "clean" up my computer and provide another level of security. I've had no issues with installation with the updates and the renewal even as I have continued to use Windows 7 (mostly due to some creative programs that will not transfer to Windows 10).

He had to secure antivirus secure passwords. It's probably the best Phantom Virus I've ever used and I've used quite a few. I'm never using other antivirus but Kaspersky and everything so organized and set up the way I wanted it.

This has been a great security software for us to use. Grateful for the quality & the support received from customer, easy to use & follow. Upgrades are easy to use as well.

Kaspersky is very good antivirus product. It protects PC from viruses, bloatware, adware and etc. But also cost a lot of money. But it is worth that money.

Formerly used McAfee, but found it dreadful for performance. Changed to Kaspersky just over 3 years ago and very happy since! Though only needed once, support was timely and spot on.

I have pleased with Kaspersky for quite a long time now. But I have also used Malwarebytes also, as a backup. Malwarebytes does catch serious issues. But Kaspersky is my primary coverage.

My virus software is included with my Best Buy tech support, I have the choice of which software to choose and I have choose Kaspersky. The only support for this software has been through my Best Buy tech support and I have had no problem with the software. I love my tech support membership and the Kaspersky software is easy to use, protects my computer better than other virus software I have used in the past. Overall, I believe even if I did not have Best Buy tech support, I would purchase this software for my computer devices.

I have had Kaspersky Anti-Virus premium package going on 6 years and never had my computer compromised at all. You can get their premium package for a period of 3 years with automatic updates and they do a complete scan of my computer every 24 hours.

Kaspersky does hamper the use of some websites but does a great job of keeping out viruses. It has been purchased and installed by my corporate office on all of our more than 4,000 computers.

I received an email thanking me for renewing my subscription. When a charge showed up on my statement I called to have the charges removed as no invoice was provided, the product was not downloaded and it was charged to an expired credit card. They refuse to refund the erroneous charge. I was told it was because my financial institute must have given out my personal information allowing the charge to go through. This is illegal in Canada.

I purchased Kaspersky over a year ago. My subscription expires on Feb. 18, 2018. A few days ago my Kaspersky security stopped working. I called the 800 number, and was in touch with Kaspersky tech's in the Philippines. They were no help. Eventually they told me I needed to be transferred to a higher department and pay for the help. I did not do this since I still had an active subscription. I eventually attempted to uninstall Kaspersky, and I can't. There are files on my computer that are from Kaspersky I can't uninstall. I get a message saying "application upgrade in process. Removing the application is not allowed now". This is the conclusion of the whole matter: WARNING DO NOT BUY KASPERSKY PRODUCTS!!!

I was trying to get a refund and wow was this a challenge. First, the site did not work for 3 hours to process the refund. I called customer service and they confirmed it. Then 5 hours later, time measured from my first call, I logged in to my Kaspersky account to learn, if the site was working and only to discover that one can change the auto-renewal, but there is no clear and simple path on how to get your funds back or refund. After talking to the customer service again, I was finally able to get a confirmation number to get my money back and promised it within 10 to 15 days. Why not within 24 hours? So, I will monitor on how long it will actually take. I am posting this because I wasted 5 hours to get a refund, a process that should take a few minutes online and done with it. So, beware when signing up. Kaspersky takes your money quickly but not the other way around.

I have been in IT since 2000. I have used many different types of anti-virus and malware and security software over the years. Kaspersky by far is hands down the best out there. Real time updates. They are instantly on top of any new threats that come out and put out updates to prevent you from getting hit by the new threats. I recommend the Total Security. It gives you antivirus protection, malware protection, firewall protection, webcam blocker (to outside sources. Cough Government). It can check your email for bad/virus attachments, it can block ads/banners (which will help older pc's load webpages faster), a virtual keyboard so no keystroke virus recorders can detect your keystrokes/passwords/etc...

Kaspersky is an internet security company. They have ignored multiple attempts to unsubscribe to them, and continue to charge me. I have tried multiple ways to unsubscribe, and none of them work. Sometimes after following multiple steps of their complicated unsubscribe directions the website will quit working, but if I were to resubscribe from the same webpage it still works... Pretty convenient. I am in the process of reporting them to more places.

I have been trying to get an issue resolved with my Kaspersky software for five days now. I have attached a picture of the error I am getting and they send me an e-mail stating that the ticket number(s) I am giving them have been closed and say nothing about the attachment I am sending them. They have the ABSOLUTE WORST customer service I have ever dealt with. They are constantly passing the buck to a different department who, in turn, does the same thing. I have decided to cancel my subscription with Kaspersky and let everyone know how horrible they are if you have an issue. I will post how they dealt with me regarding getting my refund. There are a lot of anti-virus software companies out there - choose anyone but Kaspersky.

They advertise the free Kaspersky Antivirus but the download link does not work. I have tried from 4 different computers, two internet providers, and two browsers. Contacted support via the chat, extremely unhelpful and terminated the session without resolving any issue or acknowledging the problem.

Kaspersky ruined my computer for months after I used it. I trusted it because BestBuy gave it to me with a new computer. It was a Mac so I didn't try it on the Mac, but I installed it on my PC. I have been bombarded with errors and it got so slow I could hardly use it. It kept losing my connection to the internet often and it rebooted often and many other things. I decided it couldn't get any worse, so I uninstalled it and purchased PC-MATIC. Everything started working again and I doubt they will refund anything, but I'll try anyway. Also, when I called for help, the man was very rude and made me feel like a dummy. For the record, I am retired now, but I was a Programmer/Analyst for over 25 years, so I don't think I am as dumb as they treated me.

BEWARE of "KASPERSKY LABs" SCAM!!! Couple months ago. I got a promotional e-mail from www.softkey.ru Company, which is one of Kaspersky Laboratories agents, offering me to extend my license for Kaspersky Total Security products. I accepted their offer and paid for the product. So-called activation keys were delivered to me. When I tried to activate a new license I was getting an error message. Called Kaspersky Labs customer service. Informed them about my problem. They advised me to fill out an application for a refund, which I did. After playing red-tape with me for a few weeks they denied my refund, giving me a bogus reason, that the activation keys were delivered to me, which is according to them is a final point and proof of product delivery.

I have been using Total Security for a number of years now. I use it on 2 desktop computers,and 3 cell phones. I have used it on one desktop computer that had a virus on it and I could only fix it using the Kaspersky Total Security Rescue disc. It immediately located a Trojan horse virus and quarantined it for later deletion... Voila, the computer was up and running again and no problems since that time. The frequent virus definition updates are right on & provide the "zero day" protection. That is, as soon as new viruses come online Kaspersky does a tremendous of finding them & issuing an update. I have scheduled Full Scans, Quick Scans, Vulnerability Scans & several other scans. If one reads all the instructions & information about how to use Kaspersky you should have no problems. I am concerned that other users have had numerous problems. I highly suspect that these users have not read the instructions carefully.

I am angry that their customer service and tech support can barely speak English. I wish I could give Zero stars. I am extremely angry that after spending almost an hour on the phone, and allowing them to remotely access my computer, it no longer works at all, and it is currently in a computer shop. When I wouldn't agree to let Kaspersky fix it, he started scolding me and warning me of dire consequences if I didn't let them fix the problems. I refused.

On 5/31/17 I paid $59.00 for a license to use Kaspersky on 5 home computers. Today is 7/4/17 and I have removed the application from all three of our computers. This application takes over your computer and makes it virtually impossible to interact with Google, Pinterest and many other internet sites. Each time I logged onto Google, I kept getting prompts for unsafe certificates. I would take the time to click through at least 12 warning screens only to have them pop up again 10 minutes later.

I have been using Kaspersky Internet Security on my home PC and two others that I maintain for family. All three machines run Windows® 10, both Home and Professional. I am not an IT pro, I am what used to be known as a Power User. Kaspersky's products are not for beginners. Period. If you don't know how to change your homepage in your browser, or that apps are actually programs, or if you don't know what .exe, .dll, .iso, or .bat are, then you might want to get someone that knows about computers to set up your security.

The worst software I have ever used. Followed by the worst tech support I have ever experienced. I can go into the details but it's with every aspect of the software. I used the business version of this which is supposed to update our computers as well as run antivirus. Well updates don't get done. Kaspersky sends files (updates) to computers when they don't need these files (causing wasted network resources). Tech support answer is uninstall / reinstall and wait until tomorrow. Antivirus let a virus through. Loses connection with my computers. Doesn't even update the Kaspersky database on systems. Hell even the server that Kaspersky was running on didn't have all updates applied. Completely useless product.

I called to ask why I had 2 different expiration dates for the software. I was transferred to tech support. After 3 1/2 hours on the phone with them because they totally messed with my operating system, I called an outside tech support to come and fix what they messed up. AWFUL.

I bought it at Walmart, installed it, I use Firefox, and my home page is Yahoo. After installing when I clicked on Firefox page comes up it won't connect to Yahoo. I called Kaspersky. They said they could sent me to tech support but I would be charged. I finally uninstalled it. Now my Firefox and Yahoo work fine. I can not get my money back so I am out 30 some dollars for nothing. I may as well took the money and cut it up with scissors. Do Not Buy or install or use this product. It is a Ripoff. This company, now I know is based in Moscow, Russia... no wonder it is a Sham.

Kaspersky destroyed my os. I downloaded the free 30 day trial of Kaspersky Internet Security 2017. It was a new machine with a fresh install of windows 10, everything worked great until... After installing Kaspersky Internet Security 2017 which went well I was asked to restart my computer which I did. At that point my machine would not boot back up to windows 10. I spent all day Friday like over 8 hours trying to reboot to my OS and it just wasn't happening. I called Kaspersky Tech support and they had no solution and then had the nerve to want to charge me somewhere in the neighborhood of $119 to connect to my computer and try and fix the problems their software had created, I was like, "Really?"

Ever since they have came out with new version, computer lock up and runs slow. WARNING do not put on if you are running QuickBooks. Had to take to tech to get it removed. I can not get refund because it has been more than 30 days. I had 3 years still had 930 days left. They will not do anything for me.

I purchased a computer for my wife at Best Buy and received Kaspersky Internet Security free with a 2-year protection plan. Upon installing it on the new laptop I realized that it could be installed on up to 3 devices for free and thus installed it on my Lenovo laptop. Within minutes the system slowed to a crawl and would not let me navigate my files or the internet connection. I tried to uninstall and received a message that I was not able to since I lacked administrative rights. I contacted Kaspersky which sent me an uninstall link which I used first on my wife's laptop, and it worked however it would not allow an internet connection once removed.

Kaspersky Anti-Virus is the worst Tech Product I have ever seen in my entire life. Take risk if you want but this product is NOT recommended for any means... The product itself is NOTHING superior nor useful but the most important thing is this Company will NOT stand behind their products when problems. They took the money and has NOTHING to do with you afterward. Maybe it is my bad luck with them but I do not buy this product ever again in my life... What a biggest scammer & unprofessional!!

I purchased a new laptop that has no DVD. I purchased the Kaspersky security a few years ago. I called as to how get the software installed. They said they would do so but claimed a problem. Refered me to the computer "event log" and indicated the problem was there and for $199 a year they could do this and do that, etc. I did not buy into the sales pitch. Something was wrong. I called a friend and found out I could download via the Internet using my key. I did not without any issues. Not a pleasant experience when someone tries to trick you into buying something NOT NEEDED. Thankfully I had other resources. BAD Kaspersky!

I've been using Kaspersky software since 2012 and have been very happy with it until 3/18/2017. I received an E-mail on 2/27 from their third party sales force Digital River. What a deal 2 years for the price of one. Installed it and away I went. Comes 3/18/2017 Bust buy of which last year I had the same issue and updated to my internet and protection script. I canceled the Bust buy renewal. When Best buy canceled the renewal it canceled all the Kaspersky software. I contacted Best Buy and their reply was "that's not our problem we just canceled your subscription!"

Let me start off by saying that this software I'm using is the 30 day free one from the Play Store. I have another anti-virus software that out of the blue was no longer compatible for my cellphone (evening though I had the premium version). I did my reach and Kaspersky came out with high ratings. I do banking and my business on my cellphone and I need protection. So to start it off the software kept draining my battery and my cellphone stayed hot (scared my battery would explode). Then it say add numbers you want blocked and they can't contact you, still got those calls.

Kaspersky is taking people's money. I purchased Kaspersky Total 2017 from Best Buy and when I was installing it I ran into an issue where Kaspersky wasn't working with Windows 10. Kaspersky would make my computer restart and delete itself from my computer. So I called the support line and got hung up on twice and finally when I got in contact with someone they managed to get me to buy another program called Secure Connection. So I got the unlimited connection and thought everything was fine. Man, was I ever wrong. So Kaspersky ended deleting itself again and wiping the computer. So I called the SUPPORT line again and this time I was told that I need to go back to Best Buy because that's where I bought it.

Of course the product is poor. It slows your PC and is ineffective protection. Call center is in India and they do not help. But then auto renew you! So just Google Kaspersky and take clicks, every day, on the paid ads. That way you are charging them for something that does not work.

In 2016 Kaspersky took two lots of money from my account and yet they didn't allow me to download the antivirus package. I managed to get one lot of money back but they kept the other 39 Euro, and nothing for it. It is the same story this year. They have taken the subscription from my account but there is no activation code available to me. When I try to obtain it they tell me I have to pay for it although I have already paid for it. No email address available to complain. Last year I did manage to email them but no reply.

This software promises much but delivers far less. I have been trying to manage a network of less than 10 endpoints using Kaspersky Business Select for more than six months after a license update. Prior to this I had no problems - the original license came from Guardian Systems in 2013. They are located in some dog-awful place in Texas (what place is Texas isn't?). The renewal license came from the same place - supposed to be good until 2019. Once I applied it to the installation everything fell apart - I couldn't access endpoints that were formerly on the system, licenses on endpoints showed up as 'expired' and I couldn't fix them - the list goes on and on.

No matter what third-party AV consumers tend to go with I always hear the same complaints. What many people fail to understand is there is always a trade off between convenience vs. security. Let's face it, the false positives and program incompatibilities hark on the former. However, on the positive side the consumer does get high detection rates and peace of mind knowing that your device is secure. Kaspersky AV is who I choose to go with because their AV suite is who I choose to go with. In reality, there is very little difference in who you go with (most of the detection rates are within fractions of a percentage of one another). What makes me a faithful Kaspersky AV customer is their best in class malware research team and their ability to provide a broad range of functionality across Linux, Windows, OS X, etc...

Since I installed this software I have had problems with compatibility with programs such as Facebook and internet banking. Spoke to tech support they told me to live with it until newer version comes out. Yesterday Facebook would not work at all, deleted Total Security anti-virus and all my programs now work fine. After explaining my problem to customer service I was told no refunds after 30 days even if you have 2yrs left on your subscription. Great customer service. Will use Viper in the future.

I purchased a Kaspersky license and tried to install the application. The installation was incomplete at best. I could see the "K" logo in my system tray, but attempts to open the user interface always failed. There were no logs or other information I could find to diagnose the issue. Emails to Kaspersky resulted in canned replies which did not resolve the issue.

With any software about time you have to use technical support to remotely access your computers. There is that many more "open windows" available. It's unfortunate situation to have to open ports to close ports. Screens in a submarine and all Kaspersky enables enough "tar" to stop leaks. Reinstall and update. Most internet programming and script vulnerabilities have some manual setting that can be enhanced. Even stopped completely and if you're not using different types of messaging, plugins and other programs. You have the ability to not use them and effectively block those problems.

Support requires work. I opened a file that took 2 months to get an answer to and the answer does not address the original issue. If your issue is not addressed Kaspersky will close the file out and you must start all over again. My particular issue consisted of one problem on two different laptop systems (1) Windows 10 (2) Vista. The problem started on both laptops after updating to Kaspersky 2016. It took two months to solve the issue on Windows 10. Vista however still has the same ongoing issue. Has to do with secure money window not functioning when you go into your bank or other secure sites. P.S. It always worked just fine until updating to 2016.

Earlier this year I would receive almost DAILY calls from Kaspersky's 877 number after cancelling my auto renewal of their crappy anti-virus. I immediately contacted them and told them to stop calling me. In fact, I told them SEVERAL TIMES over the summer and EACH AND EVERY SINGLE TIME, they ignored my requests. This lead to me filing a complaint with both the national and state DNC lists. The state contacted me saying that they 'talked' with Kaspersky and that these scum would no longer call me. Yeah right. Sure enough, they once again have started calling me. This is getting ridiculous!!!

I received the Kaspersky Virus Scan with my laptop that was purchased for my birthday late March 2013 and the irony is despite the laptop being already crap the virus scanner can't seem to block viruses from entering the computer. I have never had this type of scanner before and would not have chosen it but it was bought for me. For years I have used the Norton Virus and will be installing it soon despite the fact that I am still under warranty with Kaspersky.

I purchased Kaspersky Internet Security at the recommendation of the clerk at Staples. He assured me that he uses it and that he received the $30 rebate without any issues. First of all, the software regularly tells me to download the most recent updates. When I tried it, it offered to sell them to me. Then it would send me a fake virus alert at least once a month. When I Googled the virus to learn about it, I only got complaints about Kaspersky creating those fake messages. Other than sending out fake virus alerts, the product just sits there as though it was dead. And of course I never did receive my $30 customer rebate from Kaspersky. The product costs $70.00. Most of the better products run about $40.

Kaspersky Anti-Virus was recommended after I had a serious problem while using McAfee which failed big time. After installation, it seems that Kaspersky had cleared my machine with no problems since. I have not changed my habits and it works for me.