Kaspersky Anti-Virus Reviews

The prior years versions of Kaspersky worked fine, Kasperksy 11 has been a never ending battle to keep the system working and battle bugs/problems. Requires too many ports, and has had too little testing.

As soon as I installed Kaspersky I was unable to download files more than 25% of the time. I am an experienced user and know that the files I was downloading were safe but I could only get them after disabling Kaspersky. It also deleted without asking a number of file that I know are safe and that had been on my computer for years.

I have purchased Kaspersky but they didn't provide the activation codes and there is no way of contacting them in Australia, nothing zilch, so if you want problems buy this garbage. Otherwise use a proper company.

My Kaspersky software was up for renewal. I received a pop-up message that it was about to expire. I went to the application and there was no 'RENEW' button as stated there would me in the tutorial. I called and got tech support and he informed that I would need to call their customer service at (877) 232-4588. I had my email address, License number and all other information. The customer service representative (CSR) informed that without an order number I would need to go back to where I bought my PC and have them help me. I have had my PC for 3 years and had no issues before this with Kapersky but apparently they do not care about existing customers. Two hours of time wasted and they have no regard for existing customers. Stay away from this product!

Unfortunately, zero stars is not an option. My license for Kaspersky is about to expire. I had to go and buy a new version of Kaspersky "Total Security" at Officeworks because Kaspersky's on-line renewal is twice the price of the retail (not discounted) version. Think about the ethics of that as a starting point!! I had trouble downloading the new version of Kaspersky Total Security. No verification email was sent to my valid email address despite several attempts. I tried trawling through the on-line help, but nothing was available. Eventually I rang the help line.

Very disappointed in this product. Just to be clear, in the past, a few years before I purchased the 2018 edition I have had no issues with Kaspersky. It seems that this new practice or model is just not up to standard. Pros: Some sense of security. Cons: Slows the PC dramatically. Caused internet issues. Caused issues when connecting devices through USB ports. A big hassle when trying to cancel subscription. (In my opinion made deliberately difficult so as to dissuade consumers from finding a way to cancel their renewal payment.) Does installed other programs which slows the PC even more. Products are installed all over the place, making uninstalling a real hassle. Pretty expensive for something that does not work as efficiently as your standard Windows defender and firewall.

Last year my experience with Kaspersky Total Security was very positive. It didn't slow down my computer, ran quietly in the background, and did what it was supposed to do. I liked the interface, and the customer service was very good. I recommended it to all my friends, and I also renewed. Well, this time around (2019) it has been a horrible experience. It screwed up my computer so completely that I thought my laptop was dying. It froze constantly. Whenever I tried to do something I'd get that spinning wheel cursor (I use a Mac) and I'd wait, sometimes 5 minutes, for it to stop. Then I'd do the next click and it'd do the same thing. I practically had time for a shower just waiting for pages to load.

I have been customer since 2013 and it worked fine. This year nothing really worked properly. According to the recent reviews many other customers had problems starting in 2018. So I decided to go with a different company. The problem is I can't get to the website to undo the auto-renewal!! It directs here and there but nothing works which I concluded after 3 hours of trying. My only hope is that they have my old and deleted card and will not be able to get to the money.

I am a cryptographer for a major Canadian bank. The installation on my home computer was slow and then I could not update the virus database nor run any scans. Kaspersky simply did not run after multiple installs and fixes. I had used McAfee for years and it was a resource hog but at least it worked. Terrible experience and support. Find something else!!!!

Have you all read on reputable sites that Kaspersky has hacked U.S. intelligence community computers? They have a real problem with the fact that they have strong ties to Russia. So, I am skeptical of them to begin with. So, I had system resource problems and began uninstalling programs. When I uninstalled Kaspersky Free Antivirus, not only did it leave most, or maybe all, of the folders and files in my program files but I could not delete them. I tried LockHunter but it couldn't unlock them or delete them even when it said it would delete them on restart. I finally went into safe mode to delete them. Thank God I know how to do that but I'm wondering if they can use the files left on computers to track users' information. I would not put that past them. I had the same thing happen with Avast. Do they have any Russian ties?

Card processing just doesn't work, PayPal/Digital River payment doesn't work, no order confirmation for 2 days, no response from support, unable to renew license during one week. People, stop using them... I must say it after 15 years of being their customer...

For three years, we have been trying to cancel the auto withdrawals from our credit card. The customer service reps keep saying they will stop the auto withdrawals (we have not used it for nearly five years) and refund the credit card. They repeatedly say that the refund will show up within three months (why so long?). Instead of issuing any refunds they have charged the credit card six more times!!! We had to cancel the credit card to make them stop. The US government has taken it off all their systems due to suspected spying. If I could give it zero stars, I would. The owner is a friend of Putin. I will never recommend them even if the software works. No wonder they are interfering in our democracy. They are crooks.

I have been Kaspersky customer for many years but usually used 1-year subscription for my PC. Last time, in November 2017, I have renewed Kaspersky Internet security but have chosen 2 years package. First year of usage suddenly I have started experienced some troubles with Windows starting up - my laptop often required restart just to make Windows running. I never thought that it has some connection with antivirus that I have bought however my Windows software is original and purchased from authorised distributor. But second year of Kaspersky subscription started from very unpleasant things.

I have been subscribed to this Anti-Virus for several years, and haven't used the program or the computer in 3 years and you guessed it. They keep charging me. I have tried on numerous occasions over the last few years to unsubscribe but there is no help! I got one response in the last year and tried calling the number I was given and all that happened was the number rang, a computer stating they were Kaspersky and then hung up, haven't been able to reach them since. Even though the credit card I used is expired they keep charging me $119 a year and I have been asking them to cancel but they keep taking my money. I am unable to contact them, I feel this company is just a scam. I do not recommend this company at all, buyers beware. And if there is anyone out there with the same problem and got a resolution PLEASE help me!

I was a loyal Kaspersky Antivirus customer for the past decade, plus formerly, I had recommended what I felt to be a superior product to many other individuals, and a few organizations. Increasingly over the past decade, however, I was concerned about Kaspersky's tendency to usurp my right-of-choice relative to control over its self-serving and invasive marketing tactics, and my computer property. Additionally, I found it increasingly frustrating to locate accurate account information (including previous purchases and proof of Opt-Out requests for not participating in auto-billing) on the Kaspersky site, or its authorized retailer, Digital River. Product 2018's near-expiration marked the watershed moment when I went shopping for a competitive product, and made the switch. And I am wholly satisfied with my decision to do so (Bitdefender Internet Security 2019).

I have not been able to login to my account for a year. Kaspersky renewed my subscription without my permission last year and customer service is not helpful. Something like resetting a password should be simple and not require a phone call, but if you have to call it should be resolved immediately and was not. One the customer service people I spoke to actually laughed at me! I had the correct password, but still could not login to my account. I don't recommend any company that can't resolve a simple password reset.

I was looking to migrate to a new Anti-Virus/Security Software. I contacted them via their website and it was recommended that I install their "Total Security" trial and then upgrade to the full version. The trial didn't even last 3 days before I found how buggy the software was. I could not even open a normal browser window without Kaspersky on its own launching a "Protected Browser" and it was always to the exact same website.

I received two emails from Kaspersky stating that my renewal card has expired and they "will be unable to renew your subscription". No longer wanting to renew it all together I ignored the emails in hope that they will stop chasing a tail. Now I was expecting just one more email confirming that they were "unable to renew your subscription" but instead I got an email stating that "we're pleased to tell you that your Kaspersky Total Security has been automatically renewed," the following is a summary of your order etc "please keep this email as proof of your purchase". Without updating any payment details prior to this and at all, over the next couple of days I received a hefty $156.17 bill from my bank. Needless to say I was very unimpressed for the fact that they were able to bill a existing card that was expired. Currently awaiting for a refund after making some calls.

Tried to cancel online, had more correct order number, but then you also have to input a password. When I clicked the forgot password, it never sent me a correct password. So I called. They wanted access to my computer, when I explained the computer that I am currently on Kaspersky wasn't on it, they still wanted access. Very suspicious. When I said, "I'm not going to give you access," they said, "You have to call your bank," which I did. Most legitimate business would rather take care of it themselves so you don't call a bank and they get a chargeback which affects the rating of their merchant account. Stay away from this company, use an American based company if possible.

I canceled the auto-renewal on my old subscription in June of 2018. It auto-renewed on July 1st and I was billed on August 3rd which was 30 days beyond the renewal date. When I asked for a refund they stated that I was beyond the 30 day window and could no longer get a refund. I believe this is unfair business practice as they know that if they wait until after the 28th of the previous month you will not see the cost until your next CC statement therefore not seeing it for over 30 days. I will no longer consider this company as a supplier to my household nor any company I work for from here forward due to this practice.

Last year I told Kaspersky very clearly I do not want the automatic renewal. Recently I received an email notice that my subscription will be renewed, using my credit card, 10 days prior to the end of my contract for $54.99. I did not agree to this amount. They offer the Anti-Virus service to new customers for $29.99. For $19.99 they offer a 1 year 1 device Anti-Virus protection in their online shop. That is the service I need and want. Kaspersky does not respond to my emails requesting to stop the automatic renewal of the service I do not want.

Problems with Product/Service. Complaint. I am an online student with ** Technical Community College (Jamestown, NC). January 2, 2018 I purchased a Kaspersky Anti-Virus product from my school's technology center within our school's bookstore. This was to replace my current ** product scheduled to expired the end of April 2018… (Show More of Complaint). Desired Resolution. Kaspersky is at fault by not reinstating to its vendors to include its refund policy. My packaging does not have that, therefore, I am entitled a refund of $70.44 to my Financial Aid or directly to me now that we are in the 2018-2019 cycle. That purchase was made during the 2017-2018 cycle.

I am concerned it is affiliated with Russia and they use it to their advantage. We are looking for another Protection Software. I do not trust them and think they are trying to pull wool over American eyes.

Really solid software package, negligible performance impact and scans are relatively quick. I like the Safe Money feature although it sometimes hangs. Multi-computer order is the way to go. Ask for the five-computer package for the price of the three user. You have to ask but you will get it.

Kaspersky is excellent software but because of possibly that it could be a way of spying on us, I am dropping them in spite of losing financially 2 years of coverage.

I have used this antivirus security software in the past and I really liked it but it was a little bit high priced for it. Especially when you can do a lot of its functions for free with other antivirus security software.

Although somehow I got tricked on the tech support scheme this was when the antivirus was disabled completely couldn't even uninstall. So if someone could do this then they probably already on my computer. A TRIAL MALWAREBYTES PREMIUM caught stuff on my computer planted by the fake Kaspersky tech support.

I am very concerned about using this software, since these people are Russian. I have experienced security problems and my computer was hacked a number of times. I really think that it is due to the software.

With PC remote control they got control of my PC then transferred all my money out. With the ruse they were giving me a refund. I filed a police report and a claim with the fraud investigation department at my bank. I will post any follow up on results from the police or my bank. I do not ever expect to see my $1720. Again I had their service for eight months when they hit me. So much for PC Security. No stars due not even the one required above.

I signed up for the auto draft software where each year they take the money automatically from my account. Well, I tried to cancel it because I no longer have that computer and the representative told me they had to charge me 50 dollars in order to cancel my subscription. I've never heard of a business that does that, especially not at that price! That's crazy! So I said, "Ok. I will if I have to because I apparently signed a contract but I want to file an official complaint about it."

Would not completely install, got hung up. Tried to uninstall. Would not completely uninstall. Has completely blocked my internet access to every single site. We are now trying to remove the program through other means and will try to get a refund, but I am not hopeful if their product is this crappy.

I've been a user of Kaspersky for over 10 years and haven't had any problems with it. Usually I do a better job of pricing, but this time I messed up and used the Kaspersky.com landing page promo. Found it $10 cheaper after the fact on Antivirusdeals.com. Otherwise, no complaints.

This was recommended to me by Staples. I tried a few of the other ones but they were not as good. The only thing I found out recently about Kaspersky is that it is owned by a Russian fellow. This has me worried a bit but I assume it is safe. I realize it is a bit more expensive but if it protects the computer then my problem is solved. This program does notify you if you have been attacked. But instructions are easy to follow especially when you want to update first thing in the morning. Quick scan and full scan can be started. Also scan vulnerability. Try it.

I have Kaspersky Internet Security, and it works pretty well, but would like something that covered all malware etc. as well. I cannot afford what I would like to have.

Kaspersky is very difficult to set up. I had to contact customer service to help. I'm no computer pro but I'm pretty savvy. There are parts of the Total Security I don't use because I don't understand.

I've used various antivirus softwares. Kaspersky does things that I did not experience with others as: when I go to a website, they switch it to their secure sites; there is warning for suspicious sites which I have the option to block or continue; they put blocks on sites I request and the customer service has been excellent. They also provide monthly clean-ups.

When I first looked up Kaspersky I picked a agent in India who wanted $200.00 and all my info. and let them take over my computer. I didn't let them because if their software was so good it should delete it anyway. I found a USA agent that sent me a virus removal tool. It worked. Later I found out they offer it FREE TO ANYBODY ONLINE. If it doesn't work first time you need to change parameters and update version. It's all FREE. Just a little work on you if you can read and follow instructions you have it made. Good luck. Oh it took me two times to get it right.

Have been using Kaspersky for about 2 years now and so far so good. Was using McAfee for a few years, Geek Squad changed me over saying Kaspersky was a more safe for antivirus software.

I have used other antivirus software and Kaspersky does the best job and lets me know about updates. But I had a problem and it took longer that I would like to have them take, but, in the end, they solved the problem.

Wound up with viruses with Norton and especially with AVG. Have used Kaspersky for 3 years now and never a problem. They are really good and check everything.