Intuit TurboTax Reviews

Turbo tax would not accept my visa during the filing process and said the info was entered wrong 3 times, well.... it wasn't entered wrong and on the 4th time it worked. And it turns out they charged my visa 4 times at a total of $579.92!!! I am awaiting response from turbo tax about if/when they will refund my money. Meanwhile I will be going down to my bank to file fraud since I have no money to buy anything right now due to the charges, not even gas. Thanks turbo tax.. what a ** joke... Although I must say I did like turbo tax right up to that point. I like their system, and their software was very helpful. But their money taking process is beyond worthless. I better getting my money back!!! That's all I have to say.

I was very careful not to get the TurboTax PLUS fee, but somehow I got it anyway and was charged near $60 to do my taxes. I'm a student and do not make much money, so this is a substantial amount for me. If I would have known I would have been charged that much there is no way I would have used this service. Also, I called customer service and they told me that there was no way to get it refunded even though I was not receiving any of the perks that came with the PLUS account. All because hidden somewhere I clicked a button apparently that wasn't well labeled. I do not like being taken advantage of and have heard that many people are having problems with TurboTax feeing them extra this year. Not impressed at all.

Intuit charges you $55 for the Deluxe edition. The Deluxe edition, not living up to it's name, does not include state tax preparation. So they charge another $40 for the State: California edition. Then, out of nowhere, the receipt for your payment includes "Refund Processing Service and TurboTax Premium Service". Total bill $134.97. I could have had an accountant at HR Block prepare it for me for less than that! Last time, Turbo Tax! I have cross-checked your returns with shareware sites and gotten the same results. Next year, that is where I will be.

I've waited hours and hours for an representing to answer very important questions concerning my taxes and got hung up numerous times. Mind you, I'm paying for this service, very unprofessional. Will not use ever again. Very unhappy customer.

I have been a TurboTax user for years. This year when I tried to file I was not given an option to print my state return and file by mail. Why would I spend $39.99 to get a $12 refund? It is very hard to navigate and was not that way in past years. When purchased it claimed free federal and state e-file. It also stated I could file up to five returns. I was not able to. If I was then it was not as easy to locate and use as before. I will not be using Turbo tax next year.

Been using TT for couple years. The fact that they string you along, making you input all your info only to tell you at the end that in order to use all your data, you gotta upgrade or start from scratch. Unethical in my opinion, and misleading!!!

It only took a decade for Turbo Tax to lose me as a positive advocate and user. For over ten years, I had peace of mind knowing the latest tax laws were incorporated into the process, I could readily access any form; and with a click of a button, I could instantly submit my tax returns electronically. That was until today, when I discovered my tax return was rejected because it had already been submitted by someone else back in December. So Turbo Tax charged me to access and print off all of my documents, and says no data been compromised. Having to drive in traffic to buy a case of paper and extra ink, in order to print off hundreds of pages of documents, mail them, wait 6-8 weeks for processing, and add another 180 days to sort out the identity theft; just isn't worth the hassle. Next year, even if Turbo Tax gets their act together, I'll be using anything but Turbo Tax to process my tax return. Way to go Turbo Tax!

Turbo Tax Intuit wasted my time, was inaccurate and confusing, and kept adding fees. Completely Unsatisfied.

My son filed his Fed 2014 (for free) and the State with Turbo Tax and they charged him $60.00 for filing the state form even though it was rejected twice by the state. $60.00?!?!?!! for filing state, when you take into consideration that my son could have used TaxAct which would have been a lot cheaper! Turbo tax should disclose the state filing fees up front so that customers will know up front what their 'outrageous' fees are so that they may make a decision about 'declining' or accepting that insane, unethical, outrageous fee!! AS FOR ME I WOULD 'NEVER' RECOMMEND TURBO TAX TO ANYONE--NO REFERRALS. THEY ARE DISHONEST AND THEIR FEES ARE UNREASONABLE!! DON'T USE TURBO TAX UNLESS YOU LIKE BEING TAKEN ADVANTAGE OF!!

I filed my 2013 taxes last year using TurboTax Deluxe. This year I had to use TurboTax Premier. In an e-mail dated February 5, 2015 from the General Manager, they have a $25 cash back program. When applying for the rebate, I was denied because they needed to verify my eligibility. There is no real customer support only FAQs. I did a post on my account and was given a number to call. I called the number only to be transferred to 4 different people with the total call lasting ONE HOUR AND 50 MINUTES so far. Every time I was transferred I was assured I was being transferred to someone who could assist me. I feel as though they make you wait and transfer you every employee they have hope that you'll get disgusted and give up. This program seems like a SCAM! I will not be using TurboTax ever because of its false promises and terrible customer service.

I have used Turbo Tax for many years, no problems. I always file a pretty basic EZ1040 as I have very few deductions. This year Turbo Tax jumped the shark it seems. This is the first year I decided I would try Efile (I have always previously mailed hard copies). I bought the Home/Business Turbo Tax disc at Costco for $39.99. When I got to the efiling section Turbo Tax wants to charge me $24 for a Calif Efile PLUS another $39 to deduct that $24 from my refund (which is only $101.00 btw). So using TT for a return is basically $104.00 now? Really? I backed out and printed my returns again and will hard copy file again this year. And next year I will NOT be buying Turbo Tax again.

I have used TurboTax for many years to prepare our taxes. I will never use TurboTax again and certainly not recommend TurboTax to anyone! I tried to file my 2014 Federal and State tax return and it looks like someone already did it for me and enjoying my refund! TurboTax doesn't offer any assistance with this. Now I'm trying to get help through the IRS... that should be quick!

Unable to efile state taxes. Senior citizens in states where taxes are paid on gross income as opposed to net income are usually required to file state tax forms when federal is not required. This year, TurboTax will not efile state if federal has not been filed requiring everything to be sent hard copy.

TurboTax charged me to perform an E-File of my IL. State tax return. But then after making the payment I was informed that I had to do it by mail. Why wasn't the final check performed BEFORE payment was required? I want my money back! When I looked for contact information all I got was FAQ answers. I have been using TurboTax for five years. After this I am going to look for a different way to do my taxes next year.

I've used TurboTax for many years and had been very happy with them. After completing my returns, and paying the $24.99 to e-file my state taxes, I get the message that my transmission did not go through and that I may have lost internet connection (I did not). I did the troubleshooting on the TurboTax website and followed all the instructions, including putting Internet Explorer back on my computer. Finally, after hours of trying to e-file my taxes, I find out that since I have an older version of XP and Internet Explorer, I cannot e-file from my very functional, but older desktop computer because I do not have a newer version of Windows and Explorer. So now I am not only out the $24.99 I paid to e-file my state taxes, but I also no longer qualify for the additional Amazon 10% refund bonus, plus I have to print everything out and mail all the supporting documentation.

This year I was able to do my taxes quicker than previous years. However, in previous years, I was never forced to pay for both Federal and State taxes. I was given the option to print out my state and manually send. I also was forced by answering a certain question to upgrade to the more expensive Deluxe version. I was hoping to do free this year since I had so little work this year. HUGE disappointment with this company. I was always proud of being able to do them myself with the help of the software. But the last few years, the company has gotten, well, GREEDY! I cannot recommend them to anyone, with good conscience.

I was quite angry with Turbo Tax because I was charged for filing my federal taxes when I wanted to just do the free option for federal and I never accepted any of their offers to upgrade and pay for filing. I wrote about this on my Twitter account as well, and surprisingly a customer service rep responded almost immediately. By the next day, they told me that they were issuing me a refund for the amount that I was mistakenly charged. I was very impressed with their customer service and would recommend them to others after seeing how they dealt with my complaint.

For nearly 20 years I have done my taxes the same way -- go to Walmart, buy TurboTax Deluxe, fill out, file, done. This year I did the same but when I get to part "fill out" TurboTax tells me it will cost an additional $59.95. So I take it back to Walmart and tell them I want my money back. They tell me they can't give me my money back because I open the package. So now I am stuck with a short form that cost me $64.00. How can these two giants get away with this fraud? What cost me $54 last year will cost $124 this year. For those who can do math, that is over a 100% increase. THIEVES!!!

Bad enough that they charge 39.95 for an extra state tax program, but then to charge 24 to e-file is a bit of a ripoff. The software should include everything at that 39.95 price.

Bought Turbo Tax Basic every year for the last 6 years. This year it won't itemize my deductions unless I spend an additional $40 to upgrade to the deluxe version. I hate these kinds of bait and switches. Last time I buy Turbo Tax.

Turbo tax changed the input. I just filed and I read my printout and where there was supposed to be a # in added .00 to it. Which makes my input be 800 turned out to be 80000.00. Can’t get it back. Wow. Let’s see what happens from here.

Was helping my daughter file her taxes and used TurboTax after they claimed it would be free if her AGI was less than $31K, which it was. They ended up charging me $59.95 to file her taxes and force you to upgrade to premium packages at the very end after you spend a considerable amount of time entering all of the information, all under the original idea that this is going to be a free service. There is no help screen or customer service or anything you can do about this, so I reluctantly paid the fee. Also, some of the forms for unreimbursed job expenses asked that I make an edit to one of the selections. When I tried, I was unable to do so - it was an endless loop. Again, no customer service or help to rely on. I will definitely find another solution next year.

I bought TurboTax from Sam's the past three years to do my 1040. They always had the schedules to complete the form. This year I would have to pay $30 to get the one form that I needed because they changed the way they do forms. Could not return. RIP-OFF.

I filed my tax return 02/08/2015 using Turbotax, asking to put a portion of my refund into my Amazon gift account. Now over 2 months later, the money is nowhere. I did, however, received my specified refund portion into my bank account 02/18/2015. I found via the IRS refund web that all my refund was paid on the same date. So where is the rest of the refund?

If any of you were smart you wouldn't use TurboTax to prepare your taxes. They hire any and everybody for their wah (work at home) call center. They don't do drug screens, or real interviews. They train you from a computer. This is why their agents are so lost when you call for info. Half the info you ask for they don't know it, but are these the individuals you want pulling up your info? All I have left to say is if you have any problems with the software and you need an agent please let them know you don't feel comfortable giving it over the phone because its not protected.

The website for TurboTax does not have an intuitive place to go to complain. This is why I'm complaining here. The only customer service option is a call from a CPA? I'm guessing the supposed Fraud is actually a ploy to hide the fact that a programmer took the values from the wrong W2 value and move it to the state tax filing. I received a letter from the state correcting the error and showing that TurboTax had a false filing I was getting a state refund according to TurboTax. I'm surprised this was not corrected during testing. They should own it and add a positive spin about the fact we are all human.

This is infuriating. First of all, they charge you around $60 to get ANY deductions (this should automatically be included). On top of that, I go through this (extremely) long process of filling out my state tax documentation and then at the end of it, after filling it all out, they say that I must pay another $40 to actually file it! The only other option is to DELETE everything I input and file it manually by going to the state's website, printing out the documentation and filling it out by hand. I am absolutely disgusted with this corrupt business. I will never use them again.

Promised 20% reduction but charged full price. Never acknowledged my complaint. See that this year the same promise - once bitten, twice shy. Lack of response main complaint.

After doing my taxes for the third year with turbo tax, for the same service it was $25.00 more and they did not specify it until I had already paid for it. I was very unsatisfied. If had known this I would have gone somewhere else. I felt like it was a scam because they should have stated this when I started my taxes. I think it's wrong and I will no longer use turbo tax again. I would not recommend turbo tax to anyone.

Just wanted to voice my displeasure with Intuit. I have used Quicken since it was first introduced and have, for the most part, used TurboTax for my taxes for many years. Between their price increase while stripping select forms with no acknowledgement, and imposing price increase in the middle of filing season deadline and you have a classic example of a business model case study regarding what not to do. Frankly, both products have their brightest days behind them. Quicken has definitely suffered with upgrades that have amounted to arranging deck chairs on a sinking ship.

I've used TurboTax for the first time. They advertised “use it for free” but when I want to efile I was asked to pay and I called them and I told them “I don't remember I subscribed to the deluxe”. I did not want to efile it with ridiculous charge. I called them and told me that she will take the payment on the phone and then I can efile it for $29.99. So she instructed me to click on download button I can't find on the online screen. I called back because I didn't get my refund yet and the lady told me that since I use TurboTax even though I didn't efile it I am still going to be charged and she said it is their policy not to refund the charge. Their advertisement is misleading. I should have just used Taxact for free.

I had gone to H&R block for my taxes. Because I had medical bills and had bought a house, I thought I could get the maximum deductions from them. She worked 45minutes on the taxes. Very few deductions and I was getting back about $50.00. She charged me $300,00. I went online to TurboTax, not knowing if I was going to improve my tax outlook. Once I had signed in and started I could see how my deductions were adding up by looking at the upper right side of the screen. It took me about 3 1/2 hours to do. It was well worth it. I was getting a large refund from federal and less to pay into state. TurboTax charged me much less for their services. They estimated when I would receive the refund, and I did receive as they had said.

The IRS wouldn't allow my taxes to be filed electronically because my DOB is wrong in their system. TurboTax briefly instructed me to mail my w2 along with my 1040. It took FOUR weeks for a reply from the IRS telling me I did not submit the correct forms therefore I have to wait ANOTHER 6-8 weeks. I won't see my refund until May when I filed in February. Thanks TurboTax!

Turbotax plus.. I have been using TurboTax for quite a few years and I must say that though I like the software, I sure HATE the manipulation of fees! If you click or fail to uncheck a button, because of their deceptive descriptions or lack of, then you get charged additional fees! All I can say IS buyer beware!!! After this year, I may not utilize the service again.

Last evening I was on the phone with TurboTax for over an hour trying to figure out why my 2013 business expense are not coming across in the transfer to begin my 2014 return. After 1 hour I was disconnect from the rep as she was needing additional help. Now tonight I have been on the phone with them again for 2 1/2 hours, 3 representatives that dialed into my computer... NO RESOLUTION. Now they have to transfer me to tech support. I have been on hold for 45 minutes now for tech support! Are you kidding me... I could have manual typed in all of last year's information but OH WAIT. If I type in last year's information I can't file electronically per TurboTax. I have used them for the past 5 years but never again!

*WARNING* do not use Turbo Tax 2014 if you have a computer older than 2007. You will not be able to use the disc. They SCREWED up big time and I am extremely upset at their product. PS the phone customer service was horrendous and not compassionate.

I use turbo tax every year. Turbo tax 2015 won't accept or go beyond the page to add credit card for fee and tax payment. Won't accept audit defense credit card either. I'll have to print and mail my return.

Somewhere some moron at TurboTax decided "Hey, let's tell people it's free and then charge them at the end of the hours long process!" Brilliant. TurboTax used to be a great product. Reasonably priced, easy to use. Now they gouge you on every turn. God forbid you have deduction and maybe even a small side business. You will pay the maximum amount possible. You SUCK TurboTax!

Turbotax now charging an EXTRA $39.95 to fill out State forms... I cannot even bring up the State Forms without being directed to online link that asks me to pay ANOTHER $39.95 to go on???

TurboTax has violated so many laws with my tax return, I've been forced to file a lawsuit against them. My tax return was a simple 1099-MISC for a measly 4,000 dollars. When I first filed my return, TurboTax fraudulently stole $95 from me, disguising their payment method within the interface. In other words, they affirmatively represent that you are merely paying for the IRS tax return, but instead you get hit with a receipt (with NO confirmation) that you just bought the expensive deluxe TurboTax package. Their fraudulent scheme is so apparent with how quick they were to refund me that money once I complained - they know what they're doing.

I rarely leave online reviews or comments, but was compelled to after using TurboTax to prepare my 2014 taxes. A simple W2 & 1099-R. TurboTax was about to charge me $150 total to use their service. On top of their fed & state charges, they added an additional $54.99 since applying my 1099-R made it a "complex" return. Absolute rubbish. I decided to check TaxAct before finalizing my returns with Turbo. Glad I did. Was around $40 total.

It seems that TurboTax has decided that they can make more money by hiding the fees you will be paying for their service until you get to the check-out --- AFTER you've filed. Then when you call their customer service, they tell you their fees are not hidden, but included in the permission form you completed -- you know, that long long form you scroll through without reading because you assume it's standard legalese. I will be researching a different (reliable and transparent) product next tax season.

I made a mistake on initial tax return when I amended by only changing one number by $800.00, my return went from refund of over $4000.00 to owing $162.00. Transferred to tech support and still on hold for 45 minutes.

I am/was a long time user of TurboTax. This year I had to purchase the Premier program b/c of some small investment accounts & need to report 1099B & 1099DIV info. This program was glitched up with bugs that I kept crashing when it came time to enter 1099B & 1099DIV info. My computer just had a thorough cleaning & optimization by my tech support people. My broker had provided me with .txf files for the data xfer into TT. I contacted the TT Help Line and they walked me thru de-install & re-install of the program. Ran the new program and it stated there were 100+ issues to correct on the 1099B data... a missing transaction code.

I have used Turbo Tax Online for the past 4 years. This year, the service automatically locked me into using their deluxe version, and I was unable to go back to basic. At the end of the process, my fee was 1/3 of my return, and considering that I only got back a few hundred dollars this time, I'm really angered by their deceptive tactics that robbed me of making my own choice for which service I wanted to use. My fee was double what it was last year, and my return was smaller, so I really feel cheated! This is unfair and takes advantage of people who have faithfully used their service in the past.

I have for the past 10 years used TurboTax software. This year was no different except they required me to upgrade to Premier in one input section of their software for free. It did not work so I had to call customer service. After some time they gave me a code which upgraded me to Premier. I then got into the business section and they said I needed to upgrade to Home and Business. Again this did not work so I called customer service again. They did not know or care about the problems I been having. In fact I got dropped and no one called me back. I found out later they have no way to call you back. I called again and work with a person for 3 hours. IT got involved (could not talk with them). Finally after 3 times uninstalling and installing of the software I got Home and Business. I lost my free state software and the free filing that came with the Deluxe version.

Your software has a glitch and it took me about 15 hours of phone calls, entering data again, and again, and again, trying to find the best work-around. Your people were NICE and sometimes helpful...not always. Eventually we figured it out. But it shouldn't have taken 15 hours AND you should fix the software once you know the glitch exists. Glitch: When you entered a 1099-G, agricultural payments, and link it to your schedule F Farm -- there is NO place to indicate these payments are taxable. In the review the question comes up -- but the number that is typed into the review box is NOT the number that shows up on the schedule F line 4b (it does some calculation that is not relevant).

My wife and I just completed out federal and state taxes today, 04/05/15. I can understand that "free" does not actually mean "free" however TurboTax and intuit have really pushed me over the edge this time. I can understand fee of say $35.00 but these guys continued to up the fees from $34.99 to adding $54.99!!! That was bad enough however at the very end just before filing ANOTHER FEE OF $39.99 was added!!! Almost $130.00 WHAT THE??? In order to change these additions, we would have to clear everything and start over COMPLETELY!!! Between The Health Care market place and Intuit We feel COMPLETELY VIOLATED. I will never use your extortion/tax preparation services again!!! I will vigorously advise against your services. GREED will kill us all. Thanks from two hardworking people with a small child to support.

I just did my 2014 taxes using the online version. The thieves at TurboTax forced me to upgrade to Premium only because I had investments in the stock market! Their bill after 20 & discount from my broker came to $64.99 USD!!! That was not enough for them but they added extra state taxes to it making it $70.35 USD!!! Total rip off! Next year, I am going with TaxAct.com.

I needed help in amending prior year taxes, and they put you thru the ringer trying to speak to someone who actually knows anything about taxes. They are all just repeating phrases they have been taught to say, and have no actual knowledge. Also, I was told a 'tax specialist' would call me on a particular day, but never got that call. 5 days later, a rep told me, after 35 minutes, that she could not put me thru to someone who knew anything unless I bought their audit protection.

Because TurboTax advertised a free online simple tax experience, we spent 1 to 2 hours filling out all the forms. At the very end we were told we would have to pay over 50 dollars for their service. Clearly they were hoping that we would not want to have wasted our time and would fork over the money. We did not. We went to another online service offering a free return. It was faster. In our view it was more accurate. AND they did not get to the end and demand money! We will NEVER use TurboTax again.

Issue was resolved when I finally got through to tech support. But gave the company less than 5 stars because I felt I was taken advantage of with the state return; it would have been free to file electronically on my own, but I paid the additional $25 for the California filing because I felt uneasy about disputing what was already programmed.

For the same basic tax information and equal service requirement I was charged $20 ($34.99 vs $54.99) more this year than last. This is more than a 50% increase. After a complaint my charge was reduced by $10. I was told that next year I must pay the new rate. There will be no next year. I will use another service.

We have been using Turbo Tax ("TT") since 1998. We do have a small business requiring Sch C and investment in stocks. In the past the TT Deluxe version had always been adequate to handle our return. In 2014, we have very few stock transactions and the small business is winding down. However, when we did our return (using TT Deluxe), it forced us to upgrade to Premier when we tried to input the sale of 3 stocks; as we half-way done with the return plus our long history with TT, we obliged and paid an additional $30. We then proceeded to enter information for our small business, TT lets you enter some of the information, but half way in the process, it prompts you to upgrade to "Home & Business" for another $10!

I was generally pleased with TurboTax, using the product since 2008. My 2015 return was unsatisfactory. After completing the ENTIRE entry of my Fed. and State returns, the software refused to E-File the returns because of a missing dollar amount on Box 12a of two 1099R forms. I manually entered "0.00" to no avail. I WAS FORCED TO PRINT AND SNAIL MAIL THE RETURNS! This negates the greatest feature of using E-File technology and is very disappointing. I will probably prepare next year's returns in a different manner.

I was a partial year state resident in the State of Ohio. I had a full year of state income tax withheld. I am receiving a refund of over $10,000 but TurboTax would have had me pay $50 to the state of Ohio. I called them and they promised a update to correct the problem. They were supposed to follow up with a call back. They did not call back. I went online, sent a complaint via their website which promised a response. No response. I filed a dispute with my credit card company today and now have to file a state return by hand. How can you trust them with any return?

Purchased the Home & Business version and was able to do 1 return but each additional return is additional.. The wording says create as many returns as you'd like but you can only Netfile up to 20 but each of those costs $$$. No help with call in support (they don't understand the product) and the Tax Advisor chat is also terrible. Logging in the webpage said the wait would be 6 mins. This product is terrible. No service and false claims. I have been on the phone for about 3 hours with no help at all. Even the agents don't know what they are talking about.

I have been using turbo tax for years now. Never had a complain until now. Basically needed to file an extra return, and ended up paying two different types of charges for ONE extra state. They need to be more upfront about their charges, and they need to re-think their business model. $40 for just the form of an extra state just seems ridiculous, and it doesnt even include the "filing charges". Almost paid $35 extra for them to deduct the filing charges from my taxes, which also didnt make sense to me.

I purchased both Federal and State 2014 filing package. I chose the paper filing method only to find out AFTER I printed out the returns, that the New York State return explicitly states "NY STATE REQUIRES THIS RETURN TO BE FILED ONLINE." Tried unsuccessfully to go back and change the filing preferences. I spent 48 minutes, most of which was on hold only to be told by a supervisor that there was no option but to start over. Intuit did refund my money, but the time spent is invaluable.

I have used TT for over 6 years and this year was a nightmare especially with the state portion. I am a tax preparer and use TT yearly to prepare my client's taxes and some clients did not get their return on time. I have one client where I file her taxes on February 15 and she still has not gotten her refund yet. I originally bought TT Deluxe and had to purchase TT Premier which was more money, so have two programs which I only used one of them. I really would like a refund for one of my taxes bought because both of them did not work efficiently at all. I purchased two TTs but can only find one receipt. What happened this year to TT. I plan to buy H&R Block Tax software next year and hope I will get better results.

I had already done my return on H&R Block software, but because I already used my 5 efiles, I had to either mail my return or use a different program. So I knew I would have to buy the program, but wasn't sure how they were going to TRICK me into doing so. Well -- in order for them to allow me to use my "property tax" deduction, I HAD to purchase the Deluxe program! I was frustrated. I was prepared to pay - but was Not prepared to be tricked. I feel as tho others will be tricked too! Beware, for the SAME price, you can get H&R Block's program and NOT feel tricked!

Started using Turbo Tax online, and entered almost all of my info. I was waiting on some K-1s. At that time Turbo Tax said I owed Uncle Sam 592 and the state 1100. When I received the rest of my paperwork they told me I needed to upgrade of course. I went to a local tax preparer with all my info. Lo and behold I got a refund of 880 federal and owed the state 400. I will never use any online tax software EVER again. Thinking that they were actually doing my taxes correctly, the individual charged almost the same as this upgrade was going to cost. Dont use ANY of these piece of crap softwares.

Turbotax requires a customer with a Premier Version to upgrade to a Business Version in order to include a K-1 in your return. The problem with this is that the Premier Version is described as including investments. I received an investment K-1 with interest income of $5.00 and Turbotax wants $10 to upgrade. Additionally upgrading is a time wasting process whereby a computer asks for your name, phone number and email address and then hands you over to a sales rep who asks for the same. The sales rep will place you on a long hold if you complain. Their explanation for the time waster is that it is for the customer's security.

I could not get my in home office and other business expenses in Schedule C. I E-mailed TurboTax for help and was told I would have to pay an additional $79 for their customer service. This is outrageous when I had paid $99 for their software.

Repetitive frozen computer during input of information - Bought new Turbo Tax for home and rental at Costco. Updated program prior to starting. I have a fairly new HP computer. The program froze more times to count. 2/3rds through it froze completely, went into recovery and repair mode then died.

I am adding my highly negative comments about my TurboTax experience. I have been an online customer for several years but am done! At least four hours of my time today has been wasted. This includes preparing a return for my deceased father’s taxes, being unable to correct a 1310 error and resubmit it [I am informed I now must mail the return], repeatedly and unsuccessfully trying to access information for my own tax return using various approaches [loops back to my father's tax return] and time spent on the phone with customer support representatives ** [called disconnected] and ** , who after several extended holds finally told me a download also is not possible. I was directed to try search engines other than Safari. I was told my computer [the same Macbook I've used the last 4 years] is the problem.

Turbo Tax Deluxe software problem: I have used TurboTax for approximately 15 years. Never had to call or had a problem until this year. When TurboTax says "support" don't believe it. My wife did not get her full Required Minimum Distribution from her IRAs and 401K though some errors we made. TurboTax walked me through the form 5329, the program correctly put in the amount of RMD undistributed and provided a place to enter and explanation of why the entire distribution was not taken and what was done to correct the problem. This I entered into the TurboTax form. Everything looked fine, tax was completed and final check said 100% error-free.

I will not be using Tax Turbo next year. Tried to e file and would not let me due to bug in zip code field. There was a second bug too, so I decided to print and mail income tax. I never mailed the form, so I decided to try and log back in and retry to e file in case they fixed the bugs. I couldn't get past ready to download and print. It would not let me back to the interview or select a state income tax filing. I hate Tax turbo and NEVER again will I try them. I wish I would have called my credit card company the next day to try and get my money back.

Turbo Tax used to be a great product for a reasonable price. It seems that every year they get less transparent about their product requirements and prices. The free product that is supposed to accommodate anyone making less than $31,000 does not exist. My student children who each make less than $10,000/year were charged $60 and $95 respectively to file. The only way I could file for them on my account would have been to go out and purchase the CD? Who in the world does that anymore? Turbo Tax, you have become one of those predatory practice business that I will never use again. Goodbye after a decade of patronage.

I used the Deluxe, as I have every year for at least 20 years. I filled out all the required blocks and went to print. What I got were lovely forms with absolutely none of my information on them. So guess I'll fill out the blank forms by hand, with the info on my computer screen, and send that in. Ordered through Amazon, so will inform them of the problem too.

I stuck with TurboTax even after what they tried to pull with the deluxe/premier versions. What a mistake that was. I will never ever use TurboTax again. I got charged $54.98 in fees by some company I never heard of called Tax Products Group, apparently some partner of TurboTax. I consider this theft.

Got approved for refund. Was supposed to get 2_11_15. Have not received. Yet SBTPG claimed wrong route number so my bank returned it back on Feb 13. My fault now I moved from address filed. Faxed info to SBTPG. They refused it then I went to change on their website. I could not. They had it where I could not update new address or account sent it to wrong address. It was returned. On 21st of Feb, they then said they where returning to IRS. They took all the way to March 18 before they even sent it back. TurboTax wouldn't make bank give me my money. IRS said it was TurboTax who they gave money to and can't do nothing til they get money. IRS gave me TurboTax bank number and it's university national bank but when you call it's Santa Barbara Tax Product Group. They said IRS told them they could not send money.

First of all a few month ago my identity was stolen. Turbo Tax filed it, the IRS stopped it. Recent Turbo Tax sent me a bill. Nice huh? I think they have had a breach. Of course it was denied. I was put on hold for over 50 mins by security **, no apology, nothing. I was mad rightly so. He said calm down, and we are busy. Rude and also lied on the form about what our conversation was about.

I used Deluxe for 2013 last year. In processing 2014 taxes I was shocked to learn that Premier was required to process Schedule D this year. So I was forced to upgrade. I was using my desktop software but the upgrade process created an online version of Turbotax without my permission instead of upgrading my desktop version. Why? So I could be whacked $80 for Premier instead of the $30 upgrade from Deluxe - or the free upgrade as was promised. After all, the scumbags who designed this corrupt procedure need to upgrade both their yachts and private jets!! Crooks!!

I have used Turbotax for many years and this year it has been a real pain. I purchased the Deluxe addition as usual and had to return it and exchange it for Premier. A needless fifty mile round trip. It took many hours more than normal to complete my taxes and when finally approved with error check and sent to the IRS, it was rejected due to an error in the forms. It was a glitch in Turbotax that cost me an additional couple of hours to find and two additional rejections from the IRS before it was accepted. I still do not feel confident that my taxes are correct, just hope what Turbotax concluded is correct.

I will never file my taxes with them again. I filed last month received my money no problems at all. Yesterday March 26th 2015 I check my account close to $4,000 gone. All the transactions say TurboTax listing the amounts and call the phone number associated with it. TurboTax can't give me one reason or explanation why this has happened. Thanks to my bank for helping through the process of trying to get my money back, even they said it looks really weird. Thanks for nothing TurboTax.

I have never filed taxes online before. Didn't have to until I got Obama care insurance and has to file. Well you get to choose for them to take out the fee from your refund and you get the tax protection. But they ended up not taking it from my refund and taking it from my bank account and overdrew my bank account. Plus, I still haven't for my refund. It's been almost 2 months and the IRA won't give me any answers.

I COULD NOT BELIEVE THIS WAS REALLY TurboTax that I called. I kept asking the representative if she was sure that I called TurboTax. An Unprepared, completely uninformed representative who had difficulty receiving letters and numbers (English was not her first language) and seemed very uninterested. I constantly had to make sure she was on the line. I (with no experience) had to make suggestions for her to finally find (OF ALL THINGS) MY ACCOUNT. When I asked for a manager after being on the phone with her for about 40 minutes, she refused (she wanted to do it) so OF COURSE when I asked her for her name she also refused and then like 5 minutes later without informing me she abruptly transferred my call to an automated recording. Unbelievable... please Train your call reps.

There was a different name on my acct so when the third party bank sent the money, they let it hit the account and immediately took it right back out. I have been searching for my money for over a month and I finally found it. The Bank of Santa Barbara has it and now they want blood before I can have my money. They never sent me anything saying that they had it either. If they have my money they have my other info too. My number and social for God's sake. I hate TurboTax and will never use them or recommend them again. Called the attorney general and reported them too. Now they will have to forgo a full audit. Peace out!

I have used TurboTax for several years and had been happy with it until this year. I do my taxes and one of my sons. I also did this year for a son who passed away. Mine was finally accepted and e-filed today after several rejections because of the pin #. My one son was rejected three times because of the pin # or the AGI from last year. I ended up mailing for my son who passed away also. In the end we are paying $139.97 for mine and $119.97 for my son which were ez forms that I had to mail myself. I called and spoke to someone who said that the $34.99 part of the fee was for deducting the fee from the federal income tax return. Anyway I told her I am not using TurboTax again.

I have been using TurboTax to prepare my taxes for the better part of a decade and have found the product to be more-or-less very dependable over the years. However, Intuit's corporate decision to massively change the product lineup smacks of the very worst of BAIT-AND-SWITCH tactics that any reputable organization should never participate. People, like myself, have been purchasing the Deluxe version of TurboTax for years and years. Now, because of their product changes, I find I had to additionally purchase the Premium version to get the same features I used to get in the Deluxe version.

I've used TurboTax Deluxe for many years and made my way thru my business and farm income and expenses, just without the additional help that Home and Business claims to give. This year I purchased Deluxe as always and got to my farm income and business expenses and I came to a screeching halt. Deluxe won't do Sch C or F anymore, it says "TurboTax Deluxe doesn't support the IRS form needed to report farm income." I'm having to download the upgrade for $40, supposedly I will be eligible for a $25 rebate but I'm not holding my breath. I'll look at other software for next year.

I did not order TurboTax Deluxe.... yet was charged for it. I was doing my brother's taxes via TurboTax into his savings account by direct deposit... never arrived. My brother contacted them, was told that I changed bank account numbers to steal his money. That's a bunch of BS. They then called and said they sent his money to someplace in Santa Barbara, Calif for them to take out the TurboTax Deluxe charge, then send it to his bank account where he lives... in Texas. Called bank... said they never got it. Still haven't found his money. Doing a ton of calling around but nothing yet.

I have been waiting on the phone for product and support for over 2 hours. I will not use the TURBOTAX service anymore. I am complaining of being billed twice. So maybe your service can call me back to deal with this problem. All around terrible service by TurboTax.

I currently work for TurboTax/teletech and I must say this is one of the worst companies I have ever worked for. They treat the employees like ** and the customers as well!! Their system tools are horrible, they hardly ever work correctly and the company did not provide us with the proper training to be able to handle customers issues when they call in which is a very bad reflection on the company. They basically have us doing a job that we are not qualified for.

I have been using Turbo Tax for years and never had a problem before. This year for tax year 2014, I filed online in February and the IRS sent the whole refund to Turbo tax (because I opted to pay the turbo tax fees from my refund) on the 17th of March. I received an email from the IRS say that my refund would be deposited in my bank on Friday 20 March. When my money was still not in my bank on Monday the 23rd, I called my bank and they told me that I needed to check with the IRS to find out where the money had been deposited. I could not get anyone at the IRS to give me any information over the phone and had to drive 50 miles to the nearest IRS office on Tuesday. The IRS informed me that the refund had been set to Turbo Tax since I elected to pay their fees from the refund and Turbo tax had my money.

I signed into my acct. that I have been using for the last 5 or so years. After the sign in page, it prompted me to type in my name as a "get to know you page". I'm thinking they should have all this info on file. I'm not signing up to as new customer. Worried about the security of my info I called customer service, they put me on hold for over 15 minutes. I hung up and signed up with H&R.

I used TurboTax for the last eleven years. I have always highly recommended it to anyone. Because of my tax situation, I have always had to buy the more expensive version to include S corps, rental investments, etc., so I was prepared for that this year needing only the schedules for rental investment. Premier would handle what I needed, so I paid the $80 plus. First thing I found was the original attempt to update took forever and was unsuccessful. There was also no depreciation forms and I would have to wait on those until I received an email from TT. The real and massive problem came when every time I tried to download to complete my taxes, the download would not complete and it would totally lock up the computer.

I have used TT for 14 years and always used an upgraded product plus did my State return. Now that I don't need anything more than basic service they will not release my past years' taxes. They are locked up in MY VAULT that I PAID FOR. TT wants me to upgrade (pay them more) to release past years. This is outrageous behavior towards a loyal customer. I had heard this was happening but didn't believe they would treat a long time customer this way. Well believe it!!! They don't realize situations change, especially for people approaching retirement, and we don't need an upgraded product right now. I will need it 2 years from now and believe me I will not use TurboTax. So their campaign to make more money is going to backfire with many of us. Their product is way overpriced. They suck you in to do your Federal return and then want another $40 bucks to do your State return.

I received a letter from TurboTax saying that I owed them $29.00. I file my taxes every year with an accountant that doesn't use TurboTax. Someone stole my identity and filed with TurboTax and they are charging me. I tried to call them 3 times and was left on hold over 40 minutes and never got to explain. I believe there is something fishy because they are charging me for something I didn't use and then they don't answer the phone.

I need to amend my 2014 return. I have been locked out of my account. Whenever I tried to sign in, the only option available was to have them send a confirmation code to my son's email. By the time he was able to forward the code to me, it had expired. This happened several times. I've posted on the help site with no response. Now I'm going to have to pay a tax professional to work off my printed return and amend my return. Goodbye, TurboTax.

The Federal return was filed. Smooth as silk, no problem, but TurboTax couldn't send all the info through to the State return. And I went crazy with forms requiring the payer's ID number that kept coming back, going around in circles. I called them to report the problem, and got an "incident number". They were supposed to call me back but never did. Anyway, I tried again this morning, and they have solved the problem with their program. Filled in numbers. Finished the return. They say no errors and IT'S MAILED!!!

I have been able to use Basic program for several years, my personal circumstances have not changes. This year I immediately recognized Basic was only for the EZ form. So I upgraded to Deluxe, Deductions and Homeowners at an increased cost. When starting to prepare filing recently (3/20/2015) I was advised by the program that I needed to upgrade further at increased costs. An email from **, General Manager refers to being able to get the required help at no additional costs. I called the number provided and received the message to visit an online site. Doing so, I could not locate the upgrade offered or available. I have become flustered and angry about all this. I fear I will have to go to a outside preparer to be able to file within the time allowed. My future use of Turbo Tax programs will definitely be affected by the response I receive from this message. Please help. (my age 78, & one finger typist)

First of all I would like to say that I have been using Turbo Tax since it has first come out and have always been very satisfied with the product. This year 2014 tax season, I had to purchase the Small Business Turbo Tax when in years past I could just use the Deluxe version. (I have a very small business and think this is ridiculous). So usually I spend $59, and this year I had to spend $99. Then to top the whole thing off when I did go to e-file, the program would not let me e-file without charging me 24.99 for my state taxes. In years past it would allow 1 state e-file for free but this year it kept saying I had to pay 24.99. I backed up and just filed my federal taxes and then I searched for a phone number for customer service for Turbo Tax (no easy task).

Predatory pricing. They suck you into filling their forms and then impose crazy charges. They also have fine print in the initial review of pricing stating that the pricing is NOT FINAL and it can change later. WTF... Such a ripoff.

I have filed online using TurboTax for the last 3 years, all was good, happy customer. This year it will not let me file online without a pin. I tried numerous times online to get a pin -- then got my old records to verify I put the correct information. It was. I then called the toll free number, entered the information and computer said put 0 as pin. Didn't work? Guess I will print and trust the mail...... next year I plan to find another option to file my taxes. I feel I wasted $100 for this software! Not pleased!

Took me a month and half to be able to get my pin number. Wasn't able to get pin number from it until I tried using my phone. Then even though I started month and half ago still got charged 94 and some change. Then here they email me the price changed due to tax, whatever. At least when I filed with Tax Act with the deluxe version was less than half the price of TurboTax.

I have used TurboTax for 14 years. This year there was a significant increase in the price to file my taxes. I completed a rough draft of my taxes through TurboTax but did not file because I wanted to edit a few things. Within a week I received an email from Intuit TurboTax stating I needed to file by March 19 or the prices would increase further if I delayed beyond that date. Since when did an online tax service take on the pushy attitude of a cheap car salesman? (Sorry to all car sales people.) Since I had already invested a couple of hours in my tax preparation I went ahead and filed on March 19 but I will definitely be using a different tax company next year. TurboTax - you've alienated this once loyal customer!! I will NEVER recommend you again.

I have used TurboTax for at least 15 years when the program came on 3.5 disks which was before internet. This year, they decided to use a holding bank and stated that they would be charging me $39.00 fee for me letting them take the money out of my refund. Since I was getting a decent sized refund, I thought that would be OK even though I wasn't thrilled. When they figured what they were charging me for national, state, and local income taxes plus audit defense, it all came to around $150.00 for me to do all the work, mind you.

Used TT for 6 years with great results. This year I decided to use online version of Home and Business. After more than 10 hours of work, always saved, on the website, I logged in last night to find that all of my data was lost. I called and talked to a rep who could only tell me over and over that I must have used a different user/password or not saved my work, none of which is true. I have to start all over again and I'm extremely hesitant because they already lost all my work once. Thinking about going and buying the disk but now reading reviews, I'm concerned that this won't work either! Maybe I'll try H&R or do the forms myself.

Someone created an account and used my SSN. Turbo Tax makes it so incredibly easy to take someone's refund. I can sum it up in this quote "But ** said he was mystified when Intuit repeatedly refused to adopt some basic policies that would make it more costly and complicated for fraudsters to abuse the company's service for tax refund fraud, such as blocking the re-use of the same Social Security number across a certain number of TurboTax accounts, or preventing the same account from filing more than a small number of tax returns."

I just got done doing my taxes with TT. At the very end, just when I saw light at the end of the tunnel, I tried to E-file my taxes to no avail, it told me I had "internet connection problems." Then I spent over 45 minutes trouble shooting, only to find out that after pushing the send button multiple times in a row out of frustration, voila it works!! Finished the federal return and just had to compete the state return info to finish. But wait!! There's a 20 dollar charge to E-file the state return. How come that wasn't revealed until almost the end? Oh, and you can't send the Federal return separately to avoid the charge, unless you're willing to blank out the state return and start over **.

I meticulously completed filling out the free eFiling for Federal, $27.99 for State, double checking all the data -- ensuring that I only selected $27.99 for state filing, I entered my credit card information. After clicking "continue," the receipt pops up with an additional $29.99 'plus service' charged to my account. This is thievery. The program automatically tacked on an upgrade. This is infuriating. I stopped the process immediately and generated a ticket.

I have used Turbo Tax for many years, and I was very satisfied. There was online help and simple directions all the way through. This year there is no help. I could not print my forms or file them because the system is insisting on my pension income that I enter at "simplified method, line 3," the cost basis of the pension. I have received my pension since 2005, and filed every year using Turbo Tax. This is the first time this has been asked. I have no answer, and apparently neither does Turbo Tax. NEVER AGAIN. I need help with real people.

I have used TurboTax for years but was forced to upgrade online from Basic to Deluxe in order to work on a Schedule C to report my business income. I never had problem with this in prior years. Also, I am tired of paying their processing fees. This year I sent my forms in by mail and got my return electronically deposited within 6 weeks. I remember paying $14.95 for the basic version, now I have to pay $79.95. Really!

I had three services calls that were fruitless due to incorrect information. First call was to see about importing the 2013 return into the 2014 return after I had started on it. I was told only after 1-1/2 on the phone that it wasn't possible. In addition, he as a courtesy when I inquired about saving it online offered me gratis the online version to save to a "vault". I couldn't log into this vault and made a second call (first was to **) to **. I tried and she was more knowledgeable but also she told me after an hour of having me input my information that the vault was down and to retry to save docs there in a few hours.

STOP!!!! DO NOT USE TURBO TAX. I have been using it for the last 10 years and this year is the worst. When I filed, it said I could not e-file and that I had to print it. Now that is a problem because I don't own a printer. I do everything online. So now I have to go and pay to use a computer and then pay to print at a copy shop. No way, so I called. The first guy didn't know what he was doing and then put me on hold for an hour and 40 minutes. I don't know why I stayed on the line but I did. Then he transfer me to another guy. I have been on hold for 3 hours now. All I want is my money back. I'm switching to H&R Block. The worst customer service ever and they keep asking you to upgrade so no matter what, you have to pay. It is a complete lie that it's free.

I tried to pay my taxes on the website dozens of times and could not and was told that three different cards were expired. There were numerous problems with making payment.

I filed my taxes with turbo taxes and everything went good. About a week ago I get an email from turbo tax saying my refund wasn't enough to cover the filing fees so I need to pay by credit card. My heart fell like what, I'm getting almost $4000 back - this can't be right. In the e-mail it said I could have owed student loans, child support or back taxes, so I called IRS and I was told that my taxes was still being processed and I do have a debt for $124 dollars to the department of Ed. With that being said the IRS have their own electronic filling system that I will use next year. I'm cool on turbo tax for almost scaring me out of my pants.

I have used Turbotax for many years with quite satisfactory results. I doubt I will again after paying for a return I cannot print or e-file because of a Turbotax software bug (I was a software professional before retiring years ago.) I asked for help, waited to finally get a harried-sounding "expert" on the phone who apparently hung up on me after maybe 2 or 3 seconds. I say "apparently" because I suppose there could have been some problem with phone line. I was not rude nor obscene. There was no follow-up from Turbotax. This has left me in a very desperate situation. I have tried many ways of working around the bug (something I once made my living doing) but all efforts have failed to date.

We have used Turbo Tax for a number of years, but this year, we are actually unable to use the program due to a cell being hard coded with a 9,999,999.99. There was no way to override the error. The number appeared on the Deluxe version on Schedule A line 5 of The Federal Form. It showed us getting a nice refund of over $8K (sure) when we actually owe.

Have used T Tax several years. Have even used the free edition to help disabled people file their returns. This year's product is so sorry, keeps diverting you to upgrade and if you don't upgrade then you have to start all over again even though you have the log in information. Then at the file window it wants to charge you for state e-file. Would not even print out the federal form 1040 for mail filing. I have had it with TurboTax. I have bought for personal use this year's program Home and Business but will change to another program for next year.

I have cancelled future TurboTax subscriptions because of the arbitrary changes to their tax software products without informing the consumer in advance. I spent 30 mins. scouring the TT site looking for instructions on how to cancel the subscription. There are no cancellation instructions posted. I called their helpline. After being on hold for 15 to 20 minutes it took the TT representative at least 30 minutes to find out how to cancel the subscription. An argument can be made that TT purposely makes it difficult to cancel a subscription. The reasons are obvious.

I have been using the TurboTax Software for years. I usually just print my state return and avoid the filing fee. Usually no fuss. I buy the software for my Mac. Did the same this year. Turns out this year, I need to install the software on two computers. But I can't find the activation code that came with the CD. No big deal, right? My product is registered, all I have to do is call. And yeah, I know I can download the software, but I guess it's habit to buy it when it goes on sale each year. Not the point.

I am a Turbo Tax Deluxe (TTD) user for the last 15 years and I have a major complaint about Turbo Tax Premier (TTP). Usually when I do my taxes it takes me less than 4 hours using Turbo Tax Deluxe. I am prepared with all my documentation, 1099 forms, etc. This year it took me over 15 hours and I still have to do my State taxes. Why the difference? It was due to errors in Turbo Tax Deluxe and Turbo Tax Premier. My wife ** has some Oil Stock Royalties - revenue she receives every year (1099-MISC) but they don't amount to much (< $200). I have always put them into Schedule E in TTD. This year as I started TTD and input these royalties, TTD said I needed Turbo Tax Premier (TTP) - strange since I never needed TTP before this year (???).

I used Intuit-TurboTax for many years, and each year, it has become a second rate software. Just getting started is like going through a wall? They try to simplify the detail forms and I cannot access them to print? Whomever is responsible has never asked users how to make it a simple and useful tool. Its Deductible software locks up entering data, and finally after a week, I had access? Explain that? I download my financial data from ML and it double-entered the same data of myself but not my wife's. I went back to re-read ML data is was fine. Explain that?

One moment the program would indicate that I was owing $2000.00 instead of the $750.00, and then it would suddenly change to inform me of a refund of over a million dollars. Then it deleted present past tax programs.

I paid some dumb ass ** $130 to fix my state returns that I was having difficulty with, then he just went and redid all my taxes which was not communicated to me. Now they don't even contact you back like what the ** is wrong with you!

Used TurboTax (2014). When we got our Visa statement we were charged $20 for filing our state tax return. Really????? Goodbye TurboTax....... never again. Customer service is a joke. I hung up after being left on the phone hanging for 20 mins.

I've used TurboTax for years. Tried to login this year and their system could not recognize my email/login/password. Nothing has changed (on my side) but Turbo did not recognize my email, my user ID, password. Nothing. None of the "help" pages worked either. After about 10 hours of phone calls, on which the call was usually dropped when someone tried to transfer me to another person, I finally got access. This was MUCH much TOO difficult. And the issue was YOUR system screwed up.

Used online 'free' version. Not happy at all. Said free as you get into it. Cost more to complete and file. Also emailed approved, and refund in 2 to 6 weeks. Then 2 weeks later, denied and had to call IRS. Now have to file forms via mail. Better off just printing from IRS site and doing on my own. Nothing gained. But lost money paying for online filing.

I bought from Costco TT Deluxe and a couple of weeks later got a postcard with Costco in Washington on the front as the sender. It stated that when I started TT it would automatically upgrade me to Premier at no cost. This did not happen. I took it back to Costco for a refund. Got it. Then purchased Premier (am I stupid or what?). I installed it, and the program stated that the sales tax portion was not done yet, mid-March. When will it be done? Then it did not completely install, and I tried both uninstalling and re-installing it 4 times. Dumb again on my part. I then tried it on another computer and again got errors trying to install it. I could not find any way to get a hold of Intuit. I have used Turbo Tax for 16 years and will never use it again.

TurboTax: Final Notice - Account Debit Pending??? Email said I owe 74.99 and I never had to pay TurboTax.... going on 6 years and now I gotta pay 74 after I did my tax in Jan and it's now March 10th. Guess they won't send my taxes till they get that 74.99. Don't like TurboTax no more over it!!!

Initially, I filed my taxes at the end of January; rejected 3 times. Refiled 4 times...finally after the 4th rejection, I called. The rep I spoke with was nice, but didn't look into the error message I was receiving and told me it was an internal error and on 1/29 I would receive an email from Turbo Tax that it was okay to refile because they were fixing the issue and it would be complete by then. WELL, that was not the case and because the person I spoke with did not research my error thoroughly, on 1/29 when I went to refile (without an email from Turbo Tax notifying me it was okay to do this again). I looked at my return a little more in depth and was able to see they imported incorrect information, from 2013 tax filing...

Someone using Turbo tax used my SSN in January and filed a return. I filed suspicious activity report with them, went to the police dept, filed a report, came home and called them back to see about getting my money back. I am now unable to file returns, again because someone using turbo tax used my SSN. The "customer service" person could not find my report #. I asked a simple question early on in the call about getting my money back and 40 minutes later, yes I am still on the phone. As we speak, she finally tells me, they don't do refunds... So, WHY DIDN'T SHE TELL ME THAT IN THE FIRST 5 MINUTES OF THE CONVERSATION??? Now waiting for a supervisor, on hold for way too long... This was the 6th year I used this service and it will be my last and anyone who listens will hear about my bad experience with them

I've used TurboTax since it first was released and eFiled since it was available. This year is the last for TurboTax. I got 3 different 1098 Mortgage Interest forms last year because of a refinance and Home Improvement Loan. I let TT download them from my bank. When it was time to eFile, TT told me there was a problem with my 1098's yet it wouldn't tell me what it was and when reviewing them, they were complete. Customer service, when I finally got through, told me they didn't know what was wrong either but it was probably because I had 3 forms from the same financial institution. I was told there was no way to override the error and I'd have to file by mail. Thanks for the long wait for my refund, TurboTax!

I start doing my taxes with a free version and I end up on a deluxe without having any knowledge that I was in a deluxe option. No one ever ask me if I want to switch . But when I was trying to find a phone number, I found one that end up being no longer a valid number. Then I found that if I want go back to a free version I have to delete everything I already did. What kind of service it is??? I am really disappointed!!!

Not only does TurboTax charge for their "free" Software, they just might not send all of the forms that they the IRS needs delaying any refund you might have been depending on for 6 to 8 more weeks. Beware and make sure that TurboTax forwards "all" of the forms you fill out to the IRS.

I understand, so I have to upgrade to the deluxe version and I do. I go two pages and I am told I have to upgrade to the premier version. So my total cost was $15.89 for basic, $42.40 for the deluxe download, $31.80 for the premier download, for a total cost of $90.89. Now If the Deluxe version would have handled my simple 1099-misc. form why was I told to upgrade to the premier version? I would expect a rebate on the $31.80 since I apparently didn't need that upgrade. So I figure I will at least recoup $25.00 according to your rebate.

Simple return. No taxes payable, but employer accidentally withheld. Needed to get refund. Insisted on charging for state return when only want to file free federal return. Customer service was also difficult. Couldn't reach anybody. Ended up using other services and MD state iFile for free. Wanted to remove the data from TurboTax, but couldn't...and no support available. Horrible, horrible experience.

Messed over on the promised $25 rebate. Thought I had been scammed. Reported fraud to the FBI. Went to the turbotax support page - this time I really was scammed - let them take remote control of my computer. They underlined turbotax email (Our apologies. We're fixing things) and informed me it was false, showed me a list of IP addresses and informed me that my network was compromised. Took me 2 days and $40 additional to allay my fears (changed my network password and purchased new security software). If you remember a couple of years ago they changed their electronic submission policy. Makes you wonder why the IRS lets them cheat us. In Intuit's defense after 3 upgrades (Premium, Home and Business and a 2nd State) their software finally worked. Oh yeah, one more thing, buying an extra state cost me about the same as purchasing the "Deluxe" package which includes on free state not to mention the $31.80 I spent upgrading.

Been using TurboTax and Intuit for years always successfully. The 2014 program does not want to work no matter what. I split investment income with my spouse and indicate the percentages. It does calculate. So we have 100% of the income. I am splitting pension and filled out every box needed. It will not transpose the numbers to her return. And you cannot contact anyone. In the past you could email. Will never use TurboTax again or recommend it.

Turbo Tax 2015 gives a lot of headache this morning. First, I experience many time frozen on the screen during filing. I am so concern that I need to re-enter the data again. The worse experience is that I cannot use the EFiling. I have use Tax software for so many year. I always can file my Tax return through EFiling. This is my first time that I cannot do it this year. DON'T BUY THIS SOFTWARE.

Used the FREE software and ended up having 29.99 deducted from my return. Additionally, another 20.00 went missing and was not listed on the pay stub. I called Customer Service and went through the biggest rash of RUDE, IGNORANT AND JUST PLAIN STUPID customer service people I have ever encountered. They actually raised their voices to me! No one would answer the simple question as to the whereabouts of twenty bucks. First they said I should call my bank. My bank knew nothing and had no records of having refused a deposit due to incorrect routing information. They have NO RECORD.

I used the TurboTax online system in 2010 to do my taxes, having a good experience the previous year, but Intuit had changed something in their system in handling 1099 forms and the refund they said was confirmed was nearly $5000 too much. As it takes the IRS a few years to find out these things I wound up with a $13,000 tax bill all thanks to TurboTax. From now on I am using the IRS system, regardless of the advertising or reviews. At least with them I know what I get.

I have had the opportunity of doing my taxes with turbo for the past 6 or 7 years. This year was the worst and I will never use them again! You have to spend half of your day on hold trying to speak with a customer service representative. If you are married filing separately for the first time, you will have issues! I promise you, you don't want to do this! I will never file with them again!!! They are horrible and have difficulty themselves. I had to call the IRS to get to the bottom line of everything. I want to just get a refund fee I paid turbo to file elsewhere. I'm so over the headache!!

The whole experience was awful!! I use to love turbo tax, I don't know what is going on with them. First it would not let me import my turbo tax info from 2013, therefore I needed to start from scratch. I found myself manually going over my printed tax returns from 2012 and 2013 since the 2014 program would not take any of my old information, it was frustrating and extremely time consuming. Had I known I would of just completed the traditional forms. I had no idea how limited the deluxe version was until I tried to put in additional info. Apparently the deluxe version was downgraded from 2013 and required additional money. I decided to scrap the whole process and get an accountant. When I tried to print my what I completed, turbo tax requested more money!! I wasted money and a whole lot of time!

I've used Turbo Tax for 15 years and have always been satisfied with my results. I've always used the Deluxe version except for last year 2013. Since we have a small farming business I decided to try the Home and Business version to see if it would give me any additional business deduction options. The only difference I saw was it gave me the ability to print 1099s or W2s. So this year I went back to the Deluxe version and boy was I in for a surprise; no longer did it offer Schedule C or F and I HAVE to upgrade to Home and Business. Turbo Tax offers a $25 rebate but since I did NOT use Deluxe in 2013 I don't qualify. How is that fair? What about the numerous prior years of using Deluxe doesn't that count for something? Apparently NOT.

I have filed my taxes with TurboTax for the past 5 years. This year is the first year that I have encountered any issues, but it is a huge issue. I still haven't received my refund and it's been over a month. TurboTax told me personally that it was not their error. However my fiance filed with TurboTax as well but on a later date, February 10th. Her return was given to her in about 10 days. I called the IRS for answers and they specifically told me that people who filed early with TurboTax are showing signs of fraud and or errors. So the majority of everyone who filed early might get their income tax as late as April! I understand every business can make mistakes, but TurboTax has offered me no solutions or help. They even deny that the issue is on their end. I feel like nobody wants to help the people in my situation, and I really need that money to continue paying bills on time.

I filed my tax return for my first time with these guys as 2014 was my first year at the United States, so, everything was fine and I chose the option of "Pay the services with your refund" so far so good; nevertheless, the IRS delayed my tax return for more than 21 days as is a first year filing and my status of non-citizen, so Turbo Tax just decided to send me an email saying my refund was insufficient to cover the services and they are requiring the payment. First of all, this is a lie because the refund is just delayed, not decreased; and second of all they should have told me about this decision when filing. For example "Turbotax would require the payment of the services if IRS delays your refund for more than 21 days." I'm really angry about this, also I called their customer services and basically they were so harsh to me giving no explanation nor solution.

TurboTax sent many emails advertising "free federal tax filing" service. Now they are telling me that since I chose to have audit defense service fee deducted from my refund instead of paying for it right away, that I am being charged an additional $34.99. If I had seen that fee when I chose to have audit defense fee deducted from my return I would not have agreed. The agent I was on the phone with, **, also told me that the fee information I am describing is not displayed plainly and not displayed in bold type for easy recognition. When I asked her to remove the fee she said she was not able to comply. She asked me several times what could she do to end the call positively? I responded each time by telling her to remove the fee and she continued to reject that as a solution.

I have filed with turbotax for several years now and this is the first year I will be going back to the old way. First it said it would be 19.99 to 'upgrade', but when I got to the end it was 29.99. Plus state 27.99 then when you choose the automatic bank deposit, in the fine print mind you, it was another 29.99 for bank fees. I only need the 1040 for myself and my spouse with 1 dependent. So my original refund was over 3000. I was not about to pay 90 to file a 1040 when it is normally the cost of a stamp if you do it by hand.

My husband and I filed our taxes married but separately this year. We paid all fees upfront to avoid money being taken from our refund. When we submitted our taxes to be filed and it was accepted from the IRS, Turbo Tax stated the amount of money we would be getting back. Once the money was automatically deposited into our account, my husband's federal was $700 LESS than what it should have been. His state refund was the exact amount TT said it would be. Neither my federal nor my state has come in yet. Why would his federal refund be less? Has this happened to anyone else?

Used this service before but this time was horrible! My taxable social security seemed high so I did the worksheet 3X on my own and they miscalculated my taxable social security by $2000! Then they added my dividends to my capital gains total as well as listing the capital gains separately. So it added quite a bit to my income which was wrong. I deleted everything and carefully did again and not only is it still wrong but the social security amount is different even though the same amounts were input! Called and after over 1 hour on hold and talking to people that are not trained and being transferred I'm going somewhere else. Think I'll just go back to H&R Block. Everyone should check their returns carefully or they will be filing returns with mistakes.

I filed for my 2014 tax return on 01/22/2015 with TurboTax. It was accepted on 01/23/2015. I opted for TurboTax to take my fees out of TurboTax. I received a response from "Where is my refund" on IRS website that my refund of $$$$$ was approved and to be direct deposited on Feb 4, 2015. On Feb 4th, 2015 Nothing was deposited into my checking account. I called IRS after a few days, they told me I had to wait 21 days before they could look into anything. I waited the 21 days, still no deposit into my checking account. Today after a few days of just getting recording on the IRS phone line, I got through to a live person at the IRS. They says IRS sent my money to a TurboTax company with University National Bank at 877-908-7728, also sbtpg.com (Santa Barbara Tax Products Group LLC).

This is my first time using online tax services. I have never experienced something so unsatisfactory. DO NOT USE THEM! I got an email claiming the IRS rejected my taxes so I went to the website and did everything over again step by step that they stated would fix the issue....THREE TIMES NOW. I have called every customer service number listed for them. I contacted the support staff over and over again - no email no phone call....nothing. So now my personal information as well as my child's is just floating around the internet. They are the most unprofessional business I have ever seen in my life. The number the customer service gave me was a automated voice that hung up on me several times. If you enjoy being extremely frustrated and having your blood pressure raised to the maximum by all means use this degenerate company.

It is advertised as free and it's not. My taxes are as simple as they get and I have spent over an hour answering questions and I'm still unable to file. I will never use this site again.

I used an accountant for my 2013 and 2014 taxes. Prior to this, I used TurboTax. On 2/27/15, my accountant tried to file my 2014 taxes and received a notice that the filing was rejected because my taxes had already been filed. I went into my old TurboTax account and found the filed fraudulent tax form there. I immediately called TurboTax.

They say it's FREE, but you have to pay $30 to get your state refund and complete your federal. Then, you can't just have a refund check mailed. If you don't have a bank account your only option is a NetSpend Visa Card with a $5 monthly charge plus exorbitant fees each time the card is used. They in effect hold your money for ransom.

If Turbotax simply asked what tax forms you have in the beginning, and let you know what service you're required to purchase based on those forms, I'd be giving them five stars. Unfortunately, I spent about 45 minutes putting in personal information and W2 information, only to discover that I was required to purchase something. Having a 1099-OID form requires me to purchase a $35 Deluxe Service. I didn't think that was too bad, and I'd already invested the time, so I agreed and continued.

I purchased the TurboTax Premier software for 2014 under the only terms permitted on the website - that I agree to have them charge my credit card in all future years and send me a link for the next year. But I for sure do not want this - but having read the fine print, I am promised online that I can go back and amend my agreement with them to specify that I do not want the software automatically in future years. But I challenge any one to find a way on their website to change the agreement to have them stop this - it's not possible. It's a false promise in the fine print that this can be done when it can't.

This site guaranteed to accurately file my taxes. I never filed for a child care credit, THEY FILED IT FOR ME. I had to get a call from the State telling me I filed for money I did not qualify for, so now I am flagged for an AUDIT. I spent 2 hours on the phone with a rep who then said someone will call me within 48 hours. It is now 2 weeks. No one called. I tried calling back. The rep had no idea what I was talking about and said "no they will email you" then says "I know for a fact turbo tax will never send reparations for filing wrong on your behalf"!!!!!! No call, no email. I received a confirmation email about the call and them refunding me money... nothing.

Filed online with Turbo thieves before, many stupid years on me I guess, but not since I realize once you get audited...!! Well they're long gone, took your money that you paid to get protected, "promises" only to get your almighty dollar, try calling for help...You will see that they're not even up and running till around next tax time for following year. By the time you get your letter from IRS, they shut down service, and are probably getting unemployment checks themselves...no matter.

When contacting TurboTax about the fact that in some cases you have to provide an explanation. As there is no way to do this, I was reassessed by the CRA (almost a year later) and had to pay the tax plus interest. When contacting TurboTax help, they say that "that is ok just do it and pay the tax when you are reassessed." This involves two more letters to the CRA. One to pay the tax and one to file a T1 adjustment. This is very clumsy way to do your taxes online.

I purchase a copy of TurboTax Deluxe to later find out the schedules I have been using for years are now pulled out, added to the Premier version for more money. The address on the website is undeliverable for returns. I am done with TurboTax.

I have been using TurboTax for a few years and have never had a problem. This tax year, 2014, I entered all my information and my Federal tax went through (I owed money). Unfortunately, it would not give me a choice to e-file my NYS taxes (I was due a refund). I was charged not only for the Federal but also for the State at around $80.00. I called TurboTax in references to it preventing me from e-filing and they claimed that NYS was the problem. I called NYS and they claimed it is a software glitch from TurboTax. Today I called back TurboTax and they still do not know what the problem is and as of now have sent it to a higher security level! What a headache!!! Won't use Turbo Tax again!!!

Like many, I received an email that state filing was free this year. I have been using TurboTax for several years, so I know about their "deluxe" filing fee, and knew I'd have to pay for it. This fee does nothing besides import your last year's data into this year's return and maybe give you access to some of the more complicated forms. When you select deluxe filing, it does not tell you that you will also now have to pay the full state filing price. It's absolutely ridiculous. Their customer service just keeps saying that it does say you have to among all the angry comments...in another window. It's extremely misleading, and you don't find out you are paying until you're done with the entire return. Add onto this yearly scam artist nonsense the fact that they messed up the transmission of state returns this year, I think I will pass on using them again.

I have been using TurboTax for the past 10 years, I have no major issues. This year is all different story. I filed my tax, and select the direct deposit options, which I have done in the past, using the same Bank, and account number. After two weeks, I check with IRS portal, (Where's my refund) according to them the money was deposited, but never shown in my account. I went to the local IRS office, they said check with my software company, and the bank. I spoke with my Bank representative, they said they never received any deposit from IRS. Now it's all confusing. I hear similar story from friends and family. What's going on?

I have used this program for years, but if this had been my first experience, I'd never do it again. The customer service experience couldn't be worse. I waited forever for a call-back - over 1 week. No one seems to know how to solve the problem. After being on hold to get a confirmation number to file my state tax, I was given a number incorrectly (i.e., without the requisite dashes). The part-time staff is not well trained; they put you on hold frequently. I have never written a review - so I hope you understand that my frustration with this company/product couldn't be worse.

Finished filing in my return but Turbo kept requesting additional information on my "annuity". I never said I had an annuity. I was on hold for over three hours talking with three different agents. The third agent hung up without answering any questions. I called back and after being placed on hold again, the system hung up on me. Never again will I try to use TurboTax. Customer service is terrible and their program is obviously flawed this year. I never had problems in past years.

The computer screen gave me an incident number when I entered the questions I had for the agent. I used their 800 number and called. The system said I should enter my phone number and they would call me within 5 minutes. I waited and waited and nothing. Two days later I decided to call again. Interesting, the system had my incident number and with 10 minutes I got to speak with a real live person. Nice woman but she couldn't answer some of my questions. If they don't know, who does? Have used TurboTax forever with great results. I don't know if I want to try the competitor so I am stuck right now. Even thinking of doing it by hand and save myself a bit of money although it will take some time. Could I get feedback from anyone who has actually used TurboTax and file it successfully without too much drama. Thanks in advance to all who will respond to me.

After completing my taxes, I selected to have the $34.99 taken out of my return, but I was charged $69.98. When I called to find out why, they said it was a processing fee because I had their fee come out of my refund. Nowhere was it stated that I would be charged if I selected that option. I would not advise TurboTax to be used to do one's taxes - they have hidden fees.

For 7 years I used TurboTax to do my taxes. No problems. This year I was charged 34.99 for the Deluxe Edition, (what I requested) and another 34.99 for them to process my return into my bank. Regardless of what I said, proved or asked there was always an excuse. This additional amount was not disclosed and if it was it wasn't where a normal person would see it. In my opinion I was robbed for the additional amount. Never again.

Taxes are a pain in and of themselves. TurboTax is supposed to fix that. In the end, they give you the option of paying via credit card or from your federal refund. No charge is shown for either and it takes another 8 pages or so to get to the final filing page and after all of that, they show a $40 charge to take their fee from the federal return. I just filed because I am overworked already and don't have the patience to re-enter data from the previous pages. Do not do business with this company. Their fees are BS on their own but a fee on selecting a guaranteed payment from a third party is ridiculous. I hope this company goes under quickly.

As a twenty+ year user of the TurboTax product (personal-premium and corporate) it is time to go our separate ways. Many good businesses are driven to their knees by individuals who think they know how consumers think and will react to any potential price increase. This year's fiasco (which included charging for downloads, and then an additional charges to e-file that download ($70.00)) is an honor bestowed upon me by Intuit, to which I am not worthy. I will keep my money and find a different product. Relationships lasting almost two decades are shredded by thoughtless, money grubbing and customer alienating attitudes and practices. In today's social media driven world, bad news spreads fast, and assuming you are smarter than the consumer, even faster if there is a perceived rip-off. I wish you Intuit all the best as you seek to replace the incompetent people who put you in this position.

I have filed with TurboTax every year for the last 6 years and always was charged around $19-$30 to file my taxes with the state of Utah, and the federal version was really free. This is acceptable. For 2014 I had an additional form because I started school, and this is the only change I made in my filing. I made a conscious effort to choose "Do Not Upgrade to Plus" on each screen where I had the option, and near the end of the process I was notified that I would be charged $27.99 to file for Utah. Again, that was normal for me and I was not concerned.

I have been able to do our taxes for years with the premier edition. This year there are suddenly new limits so that I can't complete the small amount of schedule C income that we have. The program is now carefully set up to try to force you to upgrade. Pure corporate greed. No wonder TurboTax has been getting hammered everywhere for their changes. Luckily, I am more than willing to look at TaxACT or other tax software for next year. For the most expensive tax software around this is inexcusable.

IRS is holding my refund! I was told my bank numbers was transferred wrong to them. In all my years of filing I never had a refund held. I am very, very upset.

I had almost finished my 2014 taxes when my TurboTax account suddenly stopped working. In fact, the system suddenly said my account didn't exist. I have been using TurboTax for close to a decade and suddenly my account is gone. I called the week it happened and was told that they could see my account, but couldn't access it and that someone would call me back; they never did. I called a week later and was told not only that they could see the problem but that my account wasn't going to be able to be fixed and that there was nothing they could do.

I filed my tax refund and I got a confirmation on my tax refund, it would be direct deposited on 2-4-15 and it was not. I waited until the 2-9-15 as it stated on where’s my tax refund website before I contacted Turbotax and the rep told me I had to talk to the tax preparer who filed my tax refund and I would receive an email regarding my claim. I never got the emails from the tax preparer. I then called the IRS and the rep put a tracer on the check and found out a University National Bank had my refund check.

Like I have for many years, I purchased TurboTax software for my annual income tax returns. Unlike other plaintiffs, I did not blindly purchase what I had in past years; I actually did review the supposed capabilities on the box prior to purchasing. TurboTax Deluxe is supposed to have all of the forms I need to complete my taxes, but TurboTax Premium includes extra guidance on investments. I didn't need extra guidance on investments; the forms themselves should be enough, so I bought Deluxe. Well guess what - the forms for investment income are not available in Deluxe, despite the promises on the packaging. Now the software is sticking me up for a $30 upgrade and the help desk says their wait is less than 3 HOURS.

This year I bought Turbo Tax deluxe as I did last year. I started processing tax using the software. Everything was alright until I hit to input my rental home. It said I have to upgrade to Premier version but upgrade is free. So I clicked to do so. It hit the problem and displayed message it having trouble to upgrade and offered a number to call. I called that number and a robot (automated voice) detected my number, asked whether I want them to call me back instead of waiting. I waited for an hour - no representative and you know the same voice periodically saying (call is important to them and someone will be available shortly). So I called from different phone and this time I accepted the offer of calling me back. After 2 hrs one gentleman called and fix the problem of upgrading. Then I entered all the information.

Forced to upgrade online from Deluxe to Premier, then found out their $25 cash back offer does not apply to online users! Why not? We got forced to upgrade just like the CD/Download users did. Not fair at all. And forget trying to call them.

I believe that Intuit is guilty of deceptive marketing. In spite of statements that TT is for Windows and Mac, nowhere on the Intuit website or on their marketing materials does it state that Mac OS X 10.6.8 is not supported. There must be hundreds of thousands (even millions) of users like me that have purchased TurboTax 2014 on CD only to find out it won't work on our perfectly good Macs. The later version of Mac OS X required will not run on Macs currently using 10.6.8 due primarily memory limitations.

Turbo Tax Intuit took over $800 that's 40% of my refund. This includes bogus charges just to transmit. I've been on the phone for over 2 1/2 hours still no answer. I've use turbo tax for the last 10 years, never with this experience. I'm just very concerned there's no accountability. What am I to do? Thanks.

Impossible to contact anyone at turbo tax. I have tried for 5 days. They say "high call volume". We will call you back. Not true.

I believe turbo tax was compromised and they will not admit it. I tried to file my federal tax return for 2014 and was told that someone already filed. Turbo tax told me I filed twice, I did not. They charged me 20 bucks to refile my state taxes, but I am not able to. When I called they told me their refund system was down. I will protest with my cc company. I will never use them again.

When filing state tax my credit card could not go through. Called support and was on the phone over thirty minutes for nothing. I had to end the call by going back into the system and have them take 34.99 out of my account for the lack of knowledge through Turbo tax. I would still be on the phone if I didn't go back into the system and pay extra money. No way would I ever use this system again...

I will not use TurboTax again. Their fees were outrageous. I had to split the state taxes and one was for a lawsuit of back wages less than $150. I was charged $35.00 and still owed the other states. I was charged $35.000 for each state, and federal then right at the end, before signing the last page, another $35.00 for bank processing fees. If it's being direct deposit into my bank, why am I paying fees? Never again TurboTax with the suppose fee filing, okay!

I purchased TT Deluxe this year, as I have done for the past 10 years and needed to file the same type of return, but was forced to now pay extra to upgrade to Premier. Now I went to file my state return only to find it would now cost extra and that no state was included in my software. Turbo Tax is gouging customers and I am tired of it, so it looks like I will find a software company that cares about their customers and is fair and upfront about all their charges. GOOD BYE TURBO TAX.

I have used Turbo Tax for many years with no problems. However this year when I installed it, it made the keyboard on my laptop inoperable. Almost every key entered produced a numeric value. I waited for over a half hour three different times to get help from technical service and never was able to speak with anyone that could help. This is deplorable customer service. I followed up with a letter to their VP of customer relations. They have now contacted me but refuse to admit fault and have left me to repair my own laptop which their software corrupted. They also said they would provide a new copy of their system and as of yet I have not received it. This company used to excel at customer service but they are now pathetic. I would not recommend them to anyone.

I don't think I should have to update my OS every year. I did not have to upgrade my system last year. This year I need to buy a new computer to do my taxes? Time to print out the tax forms and do it the old fashion way. Turbo tax is not that helpful. The cost benefit analysis is 2 thumbs down for turbo tax.

I work as a teacher in MA and we do not pay Social Security but we have our own pension plan. When I was preparing our Ma tax return with the MA program, they automatically gave me a $2,000 deduction on line 11 b even though I was not entitled to it. I called Turbo tax and I wrote several emails, but no one answered me. I am a tax preparer so I caught the mistake and will not file the MA forms with them, but I am angry I paid $40.00 for the MA return and I can't use it. There was also another little mistake that I won't go into here, but they should really correct all the mistakes on their MA return and I want a refund of the $40 I paid. An irate client.

After 8 years, I will NEVER use TurboTax again. This year, TT auto populated a $1,100 State tax refund from 2013 and added it as income. I received no State refund in 2013, and, in fact, paid $900. Have been trying 3 times to receive a response from TT. I receive their auto reply stating I will receive an answer, but to date no response. Their customer is non-existent.

I purchase TT after using HR Block for the past 4 years. Before moving to HR Block I was using TT. I have had numerous issue with TT and am regretting the purchase. Issues are listed below:

Got little help trying to find my "tax timeline". No response from e-mails and didn't get a call back on an incident number.

When putting all info in... I triple checked everything. Especially my account and routing numbers. After not receiving my money, I called bank. They said to check routing numbers. I assured him I had and was positive. But, I checked. The routing number on my form that was submitted is not even close to my actual number! I'm not perfect and might have mistaken 1 number, but not all but 2 of them. Cannot contact TurboTax and they do not return my call as promised. I have no clue what to do.

I have used TurboTax (TT) for years now. In 2012, when I filed using TT and had a legal settlement, they grossly under-calculated my tax obligation. So in 2014 I got notice of back taxes owed. This year, when I used TT to file taxes, they told me I'd get a federal refund. But lo and behold, the IRS is garnishing that due to the back taxes. And I had paid the extra 20 dollars to get a direct deposit to my savings account for the refund. Their software is grossly inaccurate, causing me to pay not only back taxes BUT ALSO penalties and interest on the back taxes, plus they lie to you about your refund status and they take your money for the direct deposit fee without directly depositing the money!!! They truly suck and I will never use them again.

It's bad enough that Intuit pulls a bait and switch by renaming the products and forcing me to make two trips to Costco to get the right version. Now after many hours of frustration uninstalling and re-installing the right (more costly version) a promised call back from tech support has resulted in waiting a day and a half for a call back with no response.

I bought TurboTax Home Business... Tried to download and install and it would not run. When I tried to uninstall, it tried to do a fix which also did not work. Where does TurboTax get off selling software that does not install? It's the very least that should occur in a software program.

I filed a Missouri Tax Return and Turbo said I owed $79.00. I mailed off my check. Next thing I know, I get a check back from Missouri for $495.00. What the **.

Turbo Tax is all messed up for 2014. My hubby has a gross amount and a taxable amount. It would not take the taxable amount and put in the gross amount of his pension. I tried to change it but it still put it in. I didn't discover this until I e-filed it. I had to call the IRS to figure all this out and now how to file an amended return. It has left things off of my return. I put the right amounts in and it looked ok... Once e-filed I printed it and it was right until I checked the printed version and everything had gone back to putting the gross amount in and leaving out the taxable one. He gets retirement from the Firefighters which he retired from. We pay all our own health insurance that comes out of his check... The Fire Dept pays nothing. I have been using this for years never had a problem... You contact them and they never call you back. I won't be using them again.

I have used a TurboTax every year since 1996 without a hitch, until now. All of a sudden, the IRS will not accept our return because according to TurboTax, someone with this taxpayer ID has already filed and been accepted! We are unable to get through to the IRS by phone, don't know how to resolve this.... AND TurboTax says we have to pay more for the premier package.... did it, but still can't get our return accepted by the IRS.

I filed my own simple taxes with TT DLx, but then needed to do fairly simple classroom (college TT 1 cr course reqmts). I couldn't get into online as I attempted to sign on with the ID I had created for either of the two "fictitious" classroom examples. TT takes over everything and doesn't allow you to easily access the forms that are actually being created and updated under the covers, that are the actual data that they're using to complete the return.

My experience with your online Turbo Tax service has been a complete nightmare. I have used Turbotax.com for YEARS and have NEVER had an issue, until now. And it is all because I had to deal with your customer service. TIMELINE: 1/5/15 I started gathering my tax information and inputting it into the online application. 2/9/15 I was ready to complete and file my taxes, and was unable to log into my account because I needed to validate my account with a code. The code was being e-mailed to a VERY OLD email address that I no longer had access to.

Where to begin??? This was and is the first time using and the last time using turbo tax. Nothing but problems. It cost me a ton of money after it was suppose to be free. Turbo tax sent an email stating my taxes were accepted on the 23 of January but irs claims they were never received in there off until the 4th of February. I never received my direct deposit the day I was suppose to. I call irs and along with many others that used tt. Mines was picked for a review so now I have to wait up to 5 weeks for my refund. I should have known something was shady about tt when they claimed they can get me more back than H & R block, after many years of using the block I have never had any problems. People take the advice of the many who are commenting here DO NOT use TURBO TAX.. By the way already got word from the state tt said I was getting back 295, Well I'm getting back a big fat ZERO amount. Where are these errors coming from.

Before anyone lets themselves get as upset as I was over the TurboTax changes, I would strongly suggest that you place a call to Intuit's customer service line. Believe me, I was extremely upset over their software changes and I placed a call to Intuit intending on strongly voicing my displeasure. However, by the time the call ended, I immediately decided to remain a loyal TurboTax customer. Not only did they address my issue to my satisfaction, they took full responsibility for their error and sincerely apologized for the issue.

I have been buying Intuit products for more than 15 years (ie Quickbooks, with assisted payroll, Quicken, TurboTax Business, and Personal) and this year have discovered the issues everyone else has with TurboTax. I tried to call the 877 number, stayed on hold for more than 30 minutes, and after waiting for so long I opted to be called back. No call has ever been made. I tried to get the "free upgrade" through TurboTax since it was available on 2/17/15 but couldn't because I had to get a confirmation number from customer support, that never answered the call or never called back. I waited for 2 days with no response and now needed to move on with my taxes. Instead of waiting, I made the purchase, with the anticipation of getting at least $25 back from their website.

Takes over 3 hours to get a human being on phone. Then the person on phone is mentally handicapped. Then takes another 45 minutes to get a supervisor. Then supervisor rude.

I filed online and went to check on my refund. The IRS reports that I never filed. I tried to get in online to find out what was going on but they said my password was incorrect and never sent anything to my email or span folder but a 6-digit number that didn't work. The 800 customer service number said it would call me back and disconnected. No calls back. I left several different numbers and monitored them all. I am going to complain to every available resource and will seek legal counsel if this is not resolved.