Intuit TurboTax Reviews

I filed my own simple taxes with TT DLx, but then needed to do fairly simple classroom (college TT 1 cr course reqmts). I couldn't get into online as I attempted to sign on with the ID I had created for either of the two "fictitious" classroom examples. TT takes over everything and doesn't allow you to easily access the forms that are actually being created and updated under the covers, that are the actual data that they're using to complete the return.

My experience with your online Turbo Tax service has been a complete nightmare. I have used Turbotax.com for YEARS and have NEVER had an issue, until now. And it is all because I had to deal with your customer service. TIMELINE: 1/5/15 I started gathering my tax information and inputting it into the online application. 2/9/15 I was ready to complete and file my taxes, and was unable to log into my account because I needed to validate my account with a code. The code was being e-mailed to a VERY OLD email address that I no longer had access to.

Where to begin??? This was and is the first time using and the last time using turbo tax. Nothing but problems. It cost me a ton of money after it was suppose to be free. Turbo tax sent an email stating my taxes were accepted on the 23 of January but irs claims they were never received in there off until the 4th of February. I never received my direct deposit the day I was suppose to. I call irs and along with many others that used tt. Mines was picked for a review so now I have to wait up to 5 weeks for my refund. I should have known something was shady about tt when they claimed they can get me more back than H & R block, after many years of using the block I have never had any problems. People take the advice of the many who are commenting here DO NOT use TURBO TAX.. By the way already got word from the state tt said I was getting back 295, Well I'm getting back a big fat ZERO amount. Where are these errors coming from.

Before anyone lets themselves get as upset as I was over the TurboTax changes, I would strongly suggest that you place a call to Intuit's customer service line. Believe me, I was extremely upset over their software changes and I placed a call to Intuit intending on strongly voicing my displeasure. However, by the time the call ended, I immediately decided to remain a loyal TurboTax customer. Not only did they address my issue to my satisfaction, they took full responsibility for their error and sincerely apologized for the issue.

I have been buying Intuit products for more than 15 years (ie Quickbooks, with assisted payroll, Quicken, TurboTax Business, and Personal) and this year have discovered the issues everyone else has with TurboTax. I tried to call the 877 number, stayed on hold for more than 30 minutes, and after waiting for so long I opted to be called back. No call has ever been made. I tried to get the "free upgrade" through TurboTax since it was available on 2/17/15 but couldn't because I had to get a confirmation number from customer support, that never answered the call or never called back. I waited for 2 days with no response and now needed to move on with my taxes. Instead of waiting, I made the purchase, with the anticipation of getting at least $25 back from their website.

Takes over 3 hours to get a human being on phone. Then the person on phone is mentally handicapped. Then takes another 45 minutes to get a supervisor. Then supervisor rude.

I filed online and went to check on my refund. The IRS reports that I never filed. I tried to get in online to find out what was going on but they said my password was incorrect and never sent anything to my email or span folder but a 6-digit number that didn't work. The 800 customer service number said it would call me back and disconnected. No calls back. I left several different numbers and monitored them all. I am going to complain to every available resource and will seek legal counsel if this is not resolved.

Have used Turbotax for many years and have referred all of my friends to use it. This year I bought the basic which I have always used and now it will not compute 1099- B taxes without upgrading to the highest priced version. I have wasted my money on the basic and now have to pay another $70.00 for the higher priced version in order to compute my form 1099-B. This seems like a rip off to me and it destroys my trust in TurboTax. How sad.

Beware there is a big mistake on the questions on the California State tax program. When you fill out the Head of Household questionnaire, they ask if the dependent made more than $3900 which is NOT the Federal deduction and if you go directly to the form it shows the correct amount of $3950. This is going to cause a LOT of problems for people who do not know the laws and maybe cause an audit or worse not allow people to get all the deductions they deserve because of the error. BEWARE.....Turbo tax needs to fix this!!!!!!!

I filled my tax return via Turbo website and initially they started with 0 fees and then all of sudden I need to upgrade or I cannot file. I did upgrade and filed it. Now I have some questions which might result in amendment but I am trying to reach to them since 2-3 days without any success. They put you on hold for hours every time. They do not even have email support where we can send email and get replies. Just making a good software cannot make you best company.

I filed my State and federal Tax using Turbo tax almost 2 weeks ago. I contacted the MA department of revenue, only to be told that they have not received my Taxes. I was also made aware that Turbo Tax has been under investigation for fraudulent activities. I have been unable to contact Turbo tax to see why they are holding my taxes.

I've used Turbo Tax for years. This year I purchased a CD. When processing taxes I discovered I needed an upgrade due to capital gains. Couldn't process upgrade via the internet. Turbo Tax program said it was my internet connection. Didn't have connectivity trouble with anything else. Program gives a phone number and an option to purchase over the phone. After being on hold for what seemed like forever, I discovered they will not let me purchase an upgrade if I don't provide my email address. They don't need that. I am not signing in online and I don't want their junk in my inbox. They actually refused the sale. WOW! I will be moving on to a new tax software.

After reading about everyone problems with TT, no wonder I had to wait an hour for no help! I think my best bet will be to use H&R next year. Another 15 year+ user bids G O O D BYE!

I filed my tax return using Turbo Tax, the customer service is the worst.. You're better off using a free service. They charge over a hundred dollars in fees for services that IRS offers for free.. If you make an error good luck fixing it. I want a full refund.

I have used TurboTax since 2006. When I went in this year, a message popped up recommending home and business. I did the whole thing and learned at the end that my fee is double what I usually pay. The only way to rectify it seems is to clear and start over! I can't see any other way around it. I cannot get an answer from the Community as TurboTax seems to control that now, and I do not see a chat option.

I was charged an extra 34.99 without ever agreeing to it. So I never submitted my efile and waited 45 minutes to be told to call back tomorrow to request a refund. The next day I waited 1 hour and 38 minutes, I was promised a confirmation email which I never received. On call number 3 and it’s over 2 hours to just get a refund I taxes I never filed.

I have to say, I am very satisfied with my experience with Turbo Tax! This year was my first year filing taxes, so I decided to file them myself, considering the fact that I only had one W2 form to report. The step to step program is great for those of us who don't know anything about taxes. It guides you through all the questions, while explaining how and when they apply to you and where you can find that information. On top of the fact that I paid absolutely no fees, it was extremely easy to use. I was so happy with my experience that I decided to do my mother's taxes with her utilizing the same, free program.

I used TurboTax Deluxe this year and got billed for home/business, and last year also.

I am really disappointed with Turbo Tax. Each year the fees to file change right when you go to efile. This year may be my last year with Turbo tax. I chose the correct status for me and it chose The Deluxe. I go through the whole process and come to find out that I am being charged more than what it would cost to buy a CD at the store not the price that was on the online site. $73.00. $36.00 each for Federal and State when one was supposed to be free? Even the online choice for Deluxe said or now says $59.99. I got in before the 16th. Then you charged me $34.99 to take it from my tax return? I was charged over a hundred dollars to file. That has never happened before and will never happen again. I will be using a different service from now on. Very disappointed.

There seems to be a bug in the Premier TurboTax software. I am unable to import rental property information from my Federal return into my CA tax return. In the online forum, a TurboTax employee has noted they are aware of the problem. You can locate the item in the forum by searching for the item's title: CA: Rental property appears to not transfer to state return, causes confusion.

I am trying to get the program to update on the schedule F so that vehicle deductions can be taken, hitting the update merely refreshed the page (see screen shot of the page). I can get no response online pertaining to my dilemma. In the past I have had no such issues with TurboTax. I've lost a day now, trying to finish my taxes. Since they won't return my call to figure out why there is a software problem, both of my college students (son and daughter) may lose $1000's in FAFSA funding. When I waste my time using a software system out of which the manufacturer has not worked the bugs, I'd like to be compensated for my time expenditure.

I was helping a friend do his 2014 taxes. I have used TurboTax for the last 6-7 years and always recommend the product to anyone who asks. However, this year I noticed every time we entered a deduction or credit his refund would get smaller. It went from $2300 to $1400. I could never get it to recalculate or refresh even after logging off and logging back in again. Finally went to H&R Block and entered the same information. He is now getting $3000. I have no clue what is going on but that is a very good way to lose your business very fast.

First of all I received an offer from my bank for a discount so I click the link and it shows the discount but when check out it charged me the full price. Tried contacting the customer service and no call after 2 hours even though it said call back time less than 30 minutes. So moving forward, I paid for deluxe download version with 5 federal and 1 free state efile. After filling my first federal and state it ask me if I want to use my free state efile, I clicked ok but at the end it was charging me after 19.99 for state and another 34.99 processing fee.

Turbo Tax Basic always had the basic forms, A, B,C, D etc. although they always tried to pressure you to buy the Deluxe version. Now in 2015 the "Basic" has disappeared and 1040EZ takes its place without even schedule A! What kind of tax program is that? Even the so called Deluxe form does not have D which is pretty Basic form. All this is not advertised anywhere openly. After many years of Turbo Tax I'm done, it's TaxAct for me.

Decided to do my own taxes this year and gave TurboTax a go. No accounting or finance background required. The website will walk you through the filing process and double-check your responses along the way. The website will also upload your W2 information for most well-known employers. The website will then import your Federal responses directly onto your State filing. The whole filing process for Federal and State was seamless and quick. The price was also very reasonable considering CPAs charge significantly more. There is also an audit probability check at the very end of the filing process that is very comforting. I really enjoyed doing my taxes this year and highly recommend TurboTax.

Used TurboTax to do my taxes because it said that they are fast and easy. ALSO 100% accurate (their words not mine) but that's not the case. I set direct deposit with them. They can't do it. They only tried one time to send it there since it didn't go through (and they only try one time and charge you for it if it didn't go through. B.S) but now you gotta send a bill to the Stupid ** at TurboTax or who ever (they have another company process your money or what not).

Intuit Turbo Tax is calculating my taxes off my total income and not my taxable income. All the information is input correctly, so there has to be a programming bug of some kind. Very frustrating. First year in a decade I'm not using this program.

I've called Turbo Tax and checked my return...I put in my bank account information correctly, but I never received my refund. I went to the IRS and they printed out the information that they have. Apparently my money went to some strange account that I have no awareness of. I called that bank and they stated that it was part of the e-file process. They acted like I said something insane when I said that I had never received my refund. After talking to their taxpayer service, they explained that I was not the only person this had happened to. I still don't have my refund.

I entered all of my income and expenses, however I did not file because I wanted to check one other item. Received an update notice & updated. Went back to return and all schedule a & b info was gone.

For the past 3 years I have had problems with TurboTax's Schedule R. For some reason it has always been difficult to use this form. No questions asked in the interview processes pertaining to this form. The last couple of years, I have at the very least been able to find and use it. Now, I get an error message stating that it is not supported. I can't e-file with it and worst of all, can no longer print a pdf of the return with it. It took me time to research a customer support phone# which redirected me to the IRS website. I then researched more to find **. I called a phone # after receiving an incident ID# **, called it and received a recording to either press 1 for a return call or stay on the line for a rep (not realizing that 45 minutes later, still no rep). So I called back, pressed 1 and still no help after 1/2 a day.

I always use TurboTax and have never had a problem until now! Last year we imported our W2s, added all our info then the program computed our EIC, child tax and student credit. I was excited because it said we will get money back. Well guess who got audited and now has to pay back the money their system said we were entitled to. We are devastated!

I bought TurboTax Deluxe, as I always have, and found out AFTER THE FACT that I needed to upgrade to another edition. I did that... BEFORE the company made it available FREE... and it cost me $42.50. My taxes are now done and ready to mail [I have to mail it because of two necessary "overrides"]. The TurboTax refund website CANNOT verify that I am entitled to the $25.00 refund, so I just spent 2 hours 45 minutes ON HOLD waiting to speak with a warm body. Ultimately, I've spent time and $92.50 for a $25.00 refund. Something is wrong here somewhere, and I can guarantee with 100% certainty I will NEVER use TurboTax again. N-E-V-E-R.

Did you know that if you file jointly, any federal loans in default that your spouse may have can cause your entire refund to be seized by both state and federal agencies? I surely didn't.

I had several questions to speak with a Turbo tax representative about concerning 1099 forms. I spent hours on hold only to be hung up on twice when they answered the phone. No one attempted to call me back. On the third attempt I made to call (again, waited hours to receive a call back), I got in contact with someone who obviously had no idea what they were doing and I requested to speak with a supervisor. I was informed that the supervisor was busy at the present time and would have to return my phone call. Once again, I said, okay. Never received a return phone call.

I paid TurboTax $19.95 to file my state returns and the state will not accept them because one, the schedules has to be filed by mail Per TurboTax policy. I cannot get a refund from them. I have been a long time TurboTax user but I will no longer use the product.

Used TurboTax for years. Well tried to e-file only to find out that a hacker has already filed and accepted with my social. I do not know if they received my refund but now I am stuck proving who I am, all because TurboTax allowed their system to be hacked. Never again!!

I have filed the last 4 years with Turbo Tax. I will say I am young and have little sense of these things. My first two years went great, one small charge for state and I got my money within 2 weeks! It went downhill last year, I told myself I would just go to some tax guy if I was going to have to pay anyways but I was impulsive and wanted the money. I filed in 2 states so I was charged twice (which I made literally 200 dollars in another state so it was like a total of 25 and I had to pay 36 but whatever). I opted to take that out of my refund. A box popped up for an additional 44.95. I denied it, but it charges me anyways and when I tried to go back and take it off it would not let me continue. I didn't want audit protection. I'm a student. Byyyye turbo tax I'm going to a human next year!

The fee kept growing. I paid almost $150.00 when I added audit protection. I noticed last year, they made a mistake and put property taxes as an extra did get. This caused me to have everything itemized and not standard deduction. What a mess. How did this happen? Now later, I will have to correct it with amendment even though I do not owe anything. Still, a mess. Yes they have changed and very sneaky. Hoping I will hear something. I filed on 4th and need our money like everyone does. They give no help on EIC supporting an adult with disability. Pass the buck. I don't know why I agreed to the fee A certificate, Second thoughts, Never again.

I worked for Jackson Hewitt for 3 yrs and did my return with them. This year, I didn't, and decided to buy TurboTax instead. I bought it at Wal-Mart, bought the deluxe because I have rental properties, sold them, in installment basis. It took me hours and hours to do it, and I finally gave up. The program won't recognize 2 different houses in same street. After I finished the first house, and get to the second house, the data I put in from the first house is popping up, I erase it and put the second house data, only to find out, it erase the data of the first house. Then I put it again, and then it's telling me to put the amount together, so I tried it that way, but I can't combine two names, they are separate houses, different people. I called tech support, online suggests to put my question online because of high volume of call. Somebody else will answer your question, which I never got an answer.

My pension income was shown as W-2 wages and cannot correct this error. As a result for NY purposes, New York City pensions are exempted and the incorrect reflection as W-2 income results in a tax of $470.00 instead of a refund of $125. In prior years there was a way to override turbo tax errors. For 2014, there does not seem to be able to do so. Requested help from your supposed experts and have not been helped.

I've been using TT Deluxe for years. Last year, Deluxe Fed+State was one package for 49.95. This year close to double that. I know that the bottom line is dollars for such companies and that you have the upper hand for now. Next year, people will vote with their feet by tap dancing over to another more honest and reputable company. The State software had to be downloaded for an additional $42.79.

Bought their Premier and was preparing taxes and when it got to "Business Expenses," it asked for another $10.00! So I had to stop and pay the $10.00 toll. I already paid over $100.00 for this software and have used it since the 80's. I'm very disappointed in Intuit's stance on this. If anything, I would think they'd give me a $10.00 Customer Loyalty discount.

I used TurboTax to create both federal and state tax returns. I reported the correct interest income amount in the appropriate interest income box in TurboTax. The federal return properly reflects the interest income amount, however, the PA State return reflect an overstatement of 1069. I spent hours on phone with TurboTax to identify the issue. They cannot resolve and cannot explain where this additional $1069 was extracted. I did not report any other type of dividend, tax exempt or other interest income, nor is this $1069. Amount tied to any prior years reporting. TurboTax charged me $36.99 for the State filing and they cannot correct the error.

For the first time in many years, I am dissatisfied (actually angry) about Turbotax Deluxe and the required $30 extra to upgrade it. I returned my disks using the address in the "Satisfaction Guarantee" section. However, the package was returned to me because the address does NOT accept mail. It is a fake address (Greenville, SC). I went online and will try a different return address (Pleasant Prairie, WI). Maybe this will work.

After using another website for several years, I decided to try TurboTax again. Everything went smoothly until I paid my filing fee for my spouse and I. I had no option for printing a receipt. Thinking the next screen would show "ready to e-file", I was shocked to read that because of problems on my federal return, I would have to mail the return in. I selected "fix problems" but instead of re-opening my return, the next screen returned me to the state endorsement page. This went on in circles for several minutes upon which I just exited the website.

We have used Turbo Tax for many years to file our taxes electronically without a problem until this year! Our taxes are a mess! I cannot even take them elsewhere to efile them, as it says they have already been filed using Turbo Tax, however; Turbo Tax rejected them! I am not talking state taxes here folks; I am talking Federal! Now, I am a mess, a bundle of nerves, NOT HAPPY! Is my information safe, or is it being spread over the web or on The black market to defraud me? Not to mention paper filing our taxes... and waiting on the results! Waiting! Waiting!

False advertising to say the least. I have used the software for a couple years now. Every single year I am charged for this "free" software. It might be free, for anyone other than the average American who owns a home, has a couple deductions or even a home based business. The software made me update to home and business for a fee of 79.99, then charged 34.99 for state!! I did not file business taxes so I tried to drop it after waiting forever with customer service - I was informed I would have to start over again!!! After all was said and done, my "FREE" taxes came to 106.00. TurboTax is smearing others names in the mud with their false advertising and I'll never file with them again.

I began filing my 2015 tax return with TurboTax. When I opted to have the prep fees deducted from my refund, they charged me an additional $34.99 and were going to file my taxes electronically. When I removed that option and paid on the spot, they immediately brought me back to my returns and said if I didn't fix the problems at hand, I would have to file by mail. This is the same return they were willing to file electronically seconds ago as is. They have deducted the fees amassing $77.02 and I haven't yet completed my return. I am not able to talk to a customer service agent and I am not able to file my taxes electronically. I am now out of $77.02 and my taxes are yet to be filed.

I have been using Turbo Tax since 2008 and started off paying $25.99. I filled my taxes this year and ended up paying $145.00!! Are you kidding me? I do all the work and I still had to pay that much!!! They sit here and say they're free and they even put a graph up on their site comparing themselves to HR block price wise. Well it would have cost me less to go to HR block and let them do all the work!!! So never again will I use Turbo Tax!!!

Mid January 2015, I started my husband and my taxes on Turbo Tax. We didn't have all the necessary paperwork so I had to wait a few weeks to finish. Last week, Feb 5th, I met an individual who explained to me that his wife started their taxes on Turbo Tax but they too had to wait a few days for all the rest of the information to finish. When they did hit submit, they received an error back from the IRS that their return was already submitted days ago. They claim to have not done it then. They then went back into Turbo Tax to do some research, found out their refund had not been issued to their bank account as instructed, but to a Pre-Paid debit card instead. They insisted it was fraud but TT told them to contact the IRS.

Files taxes with Turbo Tax...e-filed. Return was processed, supposed to be deposited to my account... Found that 72.45 was taken out. Part fed agency... but the rest should have been deposited. Went to IRS. Rep said it was Turbo Tax holding up the deposit because they took their portion for doing my taxes... Like a RAL... he said. So no notice of when it will go on my card... Been calling Turbo Tax #... No answer or live person... You are on hold... Music playing... 30 min... almost hour... I'm pissed.

I have been using Turbo Tax since 1994 when it was on the large floppy discs. I chose this as my way of helping people who needed help. I did some on my computer as well as going to people's homes and helping them. I saved copies of all taxes on my hard drive, A TAX FILE from 1994 until A TAX FILE 2013 and all files are still in tact, until the ones that I need for this year. When I pull up A TAX FILE 2014, it has TWO BUSINESS RETURNS ONLY. Does anyone know how I can get these files back? I had all files both on hard drive on computer, and on a portable hard drive. I am 76.5 years old now, and I am done with Turbo Tax. This problem will probably do me in, in a hurry.

After 10+ years of using TT Basic, they decided to remove the Schedule A (itemized deductions) from the BASIC software! It now prompts me to upgrade to TT Deluxe (another $30!) They have just lost a loyal customer. I'll look into H&R Block or TaxAct. The Wall Street Journal article about the controversy. Google "TurboTax Triggers a Revolt" **.

I've been using Intuit Turbo Tax for years. I normally purchase the Deluxe to file Federal and State Taxes without any surprises. This year I did the same, purchased the Deluxe expecting to pay the normal $19.99 to file my state taxes via efile, but to my surprise a screen popped up before I could access my state portion asking to pay $39.99 which I thought was weird. They asked for my name address, etc. On this screen I did not enter my CC information. Then my refund amount showed up which was nice then it asked how I wanted to file, E-File for $19.99 or If I wanted the filing fee deducted out of my refund they'd charge $39.99.

Purchased the premier edition, like we have every year. Well this year Turbo Tax changed this program and didn't tell anyone. I get a 1099 and in past years this version included this. Well this year it didn't. So I called customer service and they admitted they changed the program and I would have to purchase the upgrade. What a scam. Had they mentioned that on the box I would have purchased the correct version to begin with. The customer service rep was far less than helpful and when I asked to speak with a supervisor I was told they were much too busy to speak with me. They would call me back. That was two weeks ago and I'm still waiting. Have used program over 10 years and next year I am firing Turbo Tax and will find someone who actually cares about their customers. SHAME on you Turbo Tax and your crummy customer service.

I've used TurboTax Deluxe for 12 years. They are charging more this year than ever before for their product when everyone else is lowering their price. Then they charge almost $20 for each submittal. Then they email us a halfhearted email apology - offering a $25 "please forgive us" refund so we won't leave them..... only to be informed we don't qualify. Goodbye TurboTax...... Hello Tax Cut for 2015!!

I am surprised the download version of Turbo Tax can only be downloaded onto two computers. Normally, I purchase the disk and can share it with my sisters. Will not buy the download version again. Hope this is not a practice of the company that will continue to the future.

Used to be great...now just flat out sneaky about their fees. Of course - it should not be free...but ...really bad. Go to H&R Block.

The software wasn't able to complete the transaction. The help screen gave me the number to call and required information to complete the transaction over the phone. However, the automated switchboard wasn't helpful, only time consuming. I was able to get to the automated operator where I was told that I would get one return call. Never happened, at least not yet. Not knowing when I would have my problem resolved, I filed my returns by OKing the fee being deducted from my return, which costs another $35. That's a whole other complaint. I may go back to doing it by hand and save $100.

As others have reported, this year Intuit is requiring an additional upgrade to complete a fairly standard return. For years, I've been using the Turbotax Deluxe version. It's been more expensive, but I understand that extra schedules warrant extra cost. This year, they decided that the Deluxe package wasn't sufficient, and require me to upgrade even higher up their food chain. Although they are offering a free upgrade (in an attempt to pacify their unhappy customers), their website won't support the free upgrade without speaking with a customer service rep. at their convenience (M-F 'normal' hours). Pretty inconvenient- especially since they are the ones who initiated the special handling requirement.

How does Intuit get away with advertising zero fees when I couldn't file until I paid $72!!! At least 3 previous times, it stated I couldn't file unless I upgraded to Deluxe. After an hour of my time, I had no choice but to upgrade on the 4th time or they weren't going to let me finish. THEN, I had to agree to a $37 fee to file federal/state together. But they advertised it was free. To make matters worse, I owe on federal. There is no separate fee for just filing one tax return. I couldn't print and mail the State.

Free upgrade from Deluxe to Premier on 2/7/2015 is not exactly what Intuit is advertising. The free upgrade to Premier requires you purchased Deluxe edition in 2013. TurboTax Basic handled my Capital Gains in 2013. I did purchase Deluxe in 2014 but don't qualify for the upgrade because I purchased Basic in 2013 and every year prior since 1999. Call and complain, took 2 hours for a call back and the person didn't have an answer. Intuit just lost a 15 year customer.

TurboTax Deluxe 2014 will tell you it's free to e-file both federal and state returns. Not true. At the "filing" step, to continue, you will be prompted to deduct the $19.99 filing fee either by subtracting it from a refund, OR, you can pay via credit card. If you choose the subtract from refund option, you can proceed only by agreeing to AN ADDITIONAL fee of $34.99! These 2 hidden fees exceeded what I initially paid for the TurboTax software. Beyond this misrepresentation, the link to the e-file PIN was dead (this PIN is required to file). Had to go the IRS website to get my PIN. A complete ripoff. Stay away from this fraudulent, faulty product.

This morning, Feb 7, while preparing my tax return I was having numerous problems. Last year, for the first time, I filed our return using the online version of TurboTax versus buying the CD. After numerous struggles I reached out to the support staff and talked to a lady to resolve my problems. Bottom line, someone efiled my federal tax return on February 5th using TurboTax software. The TT folks went to great lengths with me to insist that this could have happened to anybody, that the hack has nothing to do with them.

I've been a loyal TT user for over 15 years and over the past two years have had difficulties sorting out the correct product to use for my taxes. Not because of anything I didn't understand, but because of the convoluted way Intuit has chosen to move forward with it's products. Not only TurboTax but Quicken as well. This is the last year that I am using TurboTax. I'm moving to a more customer friendly company. Intuit as a corporation has lost my loyalty and my business forever. Never again will I use TurboTax and when I find a product that I can replace Quicken with I'm moving to that as well. Goodbye Intuit. It's been great knowing ya.

I bought the TurboTax Basic at Costco, because I complete and file my Ohio State Taxes on line from the Federal forms. The product changed from last year and the packaging it is not clear that it is only for 1040EZ/A. I thought the A indicated 1040 Schedule A. TurboTax Basic leads you through the all the deduction information (property taxes, donations, personal property for business use, etc.) and calculates the itemized deduction. It shows what the standard deduction would bring and the itemized deduction and then forces you to upgrade to Deluxe in lieu of printing Schedule A. It is a racket. They offer you a download of Deluxe for $40 more which is the same price as the CD (no product cost to them). What a joke! Be careful because there is no Schedule D without spending even more on the Premier version.

I bought the locally installed TurboTax Basic 2014. This is the version I have used for many years.

I had a complicated return this year. Well to me it was complicated. My husband moved to Mississippi in May, I stayed back in Illinois until Jan, so we had to file two states, and federal. I suppose I can make this short. I didn't want to add audit defense, but somehow it got added $44.95. I wanted it filed, so I had to pay BOTH states and upgrade because we had a mortgage and just got married, etc. I understood that part. Then I wanted it direct deposit and fees removed from my return, another $34.95. Granted our return is 5k+. I was still upset when it was all said and done - something that shouldn't be that expensive was $188.00. I couldn't go back to remove audit defense so I sucked that up. This company advertises ILLEGALLY. I can say that for I am in the legal field. There is a class action suit here.

I have used TT for the past three years with no problem. This year has ruined it for me. IRS approved refund and it said your refund will be deposited in your bank on 1/30/2015. I kept looking in bank and nothing. This went on for days till I broke down and called IRS and TurboTax. So Turbo sends me to IRS so after hours of trying to find a live person to talk to and many tears, I finally got to the IRS. They said I'm showing that TurboTax put it in their bank to collect their fees and then should have already sent it to your bank. So he told me to call that bank and he even gave me the account number and routing number that TurboTax put it in.

I received an email from Turbotax stating that for the first time Turbotax was absolutely free. 0 to file federal, 0 to file state, 0 to e-file. No hidden cost. I started my federal taxes, and before I had completed my income part, I received a message from Turbotax that to continue my taxes I had to purchase the deluxe Turbotax at $39.95. I deleted all of my information, and tried to contact them. No answer on customer service, and my email could not be sent.

I recently bought TurboTax Home and Business. I have been using it for about eight years. This time, the software would not load from my DVD. All I need is an internet download. I have called for support more than six times. Normal wait times are 90 min, the last time being more than 120 min. They call back, but ring only once, and even if you pick on the first ring, they hang up. You must get in the queue for another cycle. As I write, I am in another 120-min cycle, I presume. I don't want anyone at TurboTax burned at the stake. I would just like them to attempt to meet their obligation of support. I understand that this is a busy time, but certainly they could pre-diagnose and send easy problems to one line and hard problems to another.

Filed my 2014 tax in February and got an e-mail stating that both Federal and State was rejected by IRS. TT said to fix the problem the resend - I did Three times. Three time I got the same e-mail saying it was rejected. Got in contact with TT. They tell me that my SS# was used in January. I said I didn't file in January so because of a glitch I'm having to send off my taxes and file a identity thief with IRS because of something TT mistaken send off.

TurboxTax charged me three months ago for TurboTax Deluxe (which I have been using for 8 years). When I started doing my taxes I soon discovered that they wanted an extra $30 (with no advance notice) to access forms I had access before. I had to pay an extra $30 not to lose the work of my last 4 hours. I am angry as I was trapped. This is truly a deceptive practice. I had a gun against my head. Pay $30 or you lose your return!

If I could give turbo tax -5 stars I would. I filed my taxes and they forgot to process them to me in a check. Still waiting after 5 days. It was supposed to be in the mail, well it wasn't. The customer service guy was a punk, told me it was rejected cause my prepaid card. I asked to talk to supervisor, he said call back in a hr.

In filling out my tax returns for 2014 TurboTax includes options for states that do not have state taxes. The ploy that they use is "You may be eligible for more money that belongs to you. We just need a few things to find out if you're eligible for benefits from the government." I am from Florida, a state that does not have state taxes, however TurboTax has a bogus "search" for state tax returns that cannot exist to begin with.

I decided to use TurboTax this year because they sent me an email saying that THIS year they were allowing you to file federal and state returns for 0 dollars. So I go to the website fill in all my info and find out that I could PAY $88 in additional tax or use itemized deductions and get an approx $1300 refund. To itemize deductions you have to upgrade and this will cost an additional $34.99. Well, obviously I had no choice but to upgrade. So I upgraded only to find out that somehow I now had to pay additional money to file my state return $29.99 even though I OWED money.

I have been using the Deluxe version for well over 20 years now. TurboTax Deluxe is for very simple returns. No Schedule C, D or E. Had a virus on my computer and had to reformat the drive, lost everything and had to re-install all my software. I was not able to re-install any prior year state software and I re-installed 2014 free state for NJ but I had also paid for NY. I had to repay for NY and spent over an hour on the phone to get a refund. I paid for a download of many states over the years and cannot get them replaced. They should go back to sending out a CD after a state is downloaded and put all the forms that were in the Deluxe back in for 2015. I will be checking out H&R Block next year.

I was e-filing with Turbotax for the past three years and this year was hell to pay. I went to e-file and to my surprise someone else had already done file using my credentials. Contact Turbotax and the said do this, do that. Guess they forgot to say they were hacked. Now me being the poor single mother of three can't receive the refund that I well so needed. So it's good bye to Turbotax. Have to put it in The Lord hands now. Cause the bind I'm in is only for his grace and mercy to handle.

After 3 phone calls and being lied to, I see on news that TurboTax is unable to process MN state taxes. They told me twice "forms will be ready tomorrow". 3rd call, had to leave msg again and no call back. Took my money to file. Why not tell me the issue?

For over 20 years I have used TurboTax and for many of those years I have sworn it would be my last. I have found Intuit to be very intrusive and annoying with their marketing. It seems like they always tried to email me offers to purchase their product for more than I could buy it at Costco. Additionally, taxes are something I don't like to think about all year so I do not want them sending me offers and emails all year.

I have been a loyal Intuit Turbo Tax customer for many years. Like many others, I was affected by the poorly communicated software change and had to upgrade to Premier. I accepted the apology and the inconvenience in stride. I am writing for a different reason. I encountered a problem with Turbo Tax shutting down when I went to enter my credit card information to e-file my state return simultaneously with my federal return. After the fourth attempt of reentering my bank information and my 5-digit code and having the software close after telling me it needed to save a copy of my return (which it didn't do), I went online to look for help. I found that someone else had posted the same problem on Turbo Tax AnswerXchange but there was no response so I called customer support.

Have been using TT for quite a few years. Never had an issue until this year. When I tried to install it this year (numerous times), it came up with an "oops message" each time (always after a 3 % install). Supposedly, there were 4 issues. TT "fixed" the first 3 somewhat easily; the 4th is the problem. It reads: Fix .NET Framework 4.0 Issues. When the install program gets to this, it cycles for something like 10 - 20 minutes and then sends me to a website that supposedly can fix my problem. My brother, who is somewhat of a computer geek, came by & tried to "fix" the issue for me, doing EVERYTHING the website said to do (and going to every link it had listed and doing what each link said to do). Net effect: NOTHING!!!!

I prepared my Federal and NYS taxes and e-filed both. NYS keeps rejecting my state return due to my 414H contributions not transferring over from Federal to the NYS tax form. I spent over 1 hour on the phone to be told I have to print and mail my taxes in. I explained that if I do this, I am sending in incorrectly prepared taxes. They really recommend I send in incorrectly calculated taxes??? Support had NO OTHER solution. So, I said, "I paid for TurboTax to prepare my NYS return but it is incorrect and useless. I want a refund on that portion as there is no fix for this problem." The person, who could barley speak English, gave me a phone number to call to request a refund on the state preparation. Well wouldn't you know...I got transferred around and finally got someone that spoke English but the call was mysteriously disconnected once I started speaking. I am trying to still get someone to help me.

I have always used TurboTax. I really liked it but by time I was done filing my free federal taxes it was going to cost me about 90 dollars. I went with a different software. The federal was free and the state only cost me 13 dollars. It is a shame that it is costing so much through TurboTax now.

If you kidnap someone/hold them hostage/demand money you go to jail. TurboTax is holding my return hostage unless I upgrade to Premier to get the forms I need that are no longer included in deluxe. Then they give a pathetic excuse that they messed up and did not do enough to communicate and are sorry for the anger and frustration they MAY have caused, thinking it will make up for all our inconvenience to fix it. The $25 refund, that you also have to qualify for, does not begin to make up for the time wasted trying to retrieve it. BOY, DO THEY THINK WE'RE STUPID! They knew with the $15 discount that every TT user would purchase only to get caught in a bait and switch. I have used TT for 10 years. I don't like extortion and unscrupulously practices. I am through with TT and have switched to H&R Block. Good riddance TT. May this site be the beginning of running you out of business.

I know people who filed with HR block the same time as me, and already has their refund. Turbo Tax is slow. Won't file with them next year.

Not only did they remove Schedule C but they now charge ~ $40 for the state where they said before state was free. Time to look at H&R block for their program. Turbo Tax is now over $100 to file and H&R Block is ~$45. Better value.

I used TurboTax online to do my federal and state tax returns. The information automatically transfers onto your state form; and then you answer some questions and you are done. It stated that they were ready to be filed--and I clicked send. My state return was rejected because it was missing information--that never transferred properly. When I called to complain they said that sometimes this happens--and I would get a refund since I could no longer efile it due to the rejection. I never received any refund--and I had to print out forms and redo my state taxes.

I filed my previous years tax returns through TurboTax. Logged in to file tax returns for 2014 and was shocked seeing that the 2014 Tax return was already filed and accepted. It was filed on Jan 18 and refund processed on Jan 30th to some other bank account. My full Identity including my family has been stolen. The hacker has received $4,430 to his account. I need an answer to how and why my account was hacked. How am I going to be helped from this situation? I need proper answer. TurboTax stores people full identity details for several years and they can't let that exposed.

HIDDEN FEES!!! Very upset over the charges I paid this year in FEES. TurboTax is a joke. Told me tax fees were covered, but after I got my refund the taxes were taken out along with other hidden fees. I will not be using this tax system again. I'm sure there will be a LAWSUIT in the future. It's just a matter of time before people start seeing they are being blindsided with RIDICULOUS fees. Never again!!!

I filed my 2013 taxes using TurboTax and received a refund of ~$2,000 from the IRS. I filed my 2014 taxes using TurboTax. When I completed my forms, they pulled up this year's potential refund and a summary of previous year's filing through TurboTax. It showed that I owed $13,527 in 2013 even though my return said I was owed a refund of ~$2K and I DID receive a refund of ~$2K.

I use TurboTax for my clients and always select no when asked about the gift card program. However on one account an $800.00 gift card was ordered and we did not order the card. When attempting to contact TT we were advised there was a 30 min hold or we could receive a call back. I selected the call back and about an hour later my phone rings twice and then when I answer, hangs up. When I call back I am told by the automated system that my incident report had been closed but they would open another and the hold time begins again. What kind of scam is this? As if their fees and bogus upgrades aren't enough now they found a new way to STEAL our money. Off to the BBB I go...

I haven't received my upgrade notification the one that will purportedly rectify your 2014 Turbo Tax Deluxe fiasco - and I'm tired of waiting. I was one of your 20+ year Turbo Tax faithful customers, who you so crassly deceived this year. I'm ready to start preparing my 2014 tax returns, but I'm unable to enter my capital gains (because there's no way to do it this year!!! ), using your Deluxe version of Turbo Tax. My alternative, of course, is a no-brainer -- use my downloaded 2014 H&R Block software, which H&R so generously and wisely provided for FREE to your customers. If I use H&R Block this year, I'm apt to continue with them again next year. So WHERE IS THE FREE TURBO TAX DELUXE 2014 UPGRADE which you have been advertising these past few days -- which will once again include the forms that you so arrogantly eliminated from this year's version?

I've been using TurboTax Deluxe for many, many years. Here's the newest: not only does TurboTax Deluxe for 2014 NOT include Schedules for dividends, stock sales or rental income, BUT THE PROGRAM IMPORTS PRIOR YEAR DATA FROM 2012 INSTEAD OF 2013. Their "help" site says they're making a fix in MID-FEBRUARY! This is the last year I'm using this piece of crap.

As we all know, usually State Refunds are issued well in advance of Federal. On the 30th I submitted taxes through TurboTax...immediately Feds accepted but MD state was pending. This went on until Feb 4th until I called MD state and they said there must be an issue with TurboTax. I then called TurboTax at which time they told me that there is a problem with their software and it should be resolved the WEEK OF Feb. 7th...at which time I will have to resubmit my return. So in reality if I would have waited until they notified me, I would have been waiting approx. 2 weeks since filing and most likely received my federal refund before my state was even submitted.

TurboTax overcharge for fee. First, TT advertise file with TT for free $0 (big red flag). Once I finished my 2014 tax return it displays the different fee, all on the same page. I try to choose the first one $39.99 but doesn't let me. Once I continue, it automatic charges me all three for a total of $116.00. My tax return is $169.00 minus the TT fee of $116.00 that I did not agree or finalize but was still charged. Right away I contacted TT to ask for a fee refund to explain what had happen. There is no phone #, no live person communication, only through email. This is TT reply (There is no way they can refund the 116.97 as you have filed already. Once they are filed, unfortunately there is no way to reverse it.) First time using TT and will be the last time.

Not only do they have the nerve to charge $119.00 plus tax to add a Schedule C form, but they also charged my account 3 times!!! I called customer service to have them reverse the charges and they refused stating that once the first transaction goes through, the other two will automatically be debited back to my account. However, it will take 3-5 business days! So now, my account is $265 less than it should be and I have to contact my bank to have it reversed. I'm sorry, but if I did this to one of my customers, I would do a little more than tell them "sorry" and to call their bank. Waste of time and money, stay away!

I was completing my taxes and I kept going through a loop when TurboTax said "you must buy the Deluxe Version" and I kept saying no. Only when I said "yes" to buying Deluxe (and being charge $34.99) did the program let me complete my taxes. I was charged only because I received an Alaska PFD (1099-MISC). I consider this criminal and discriminatory. I can't find any way to talk to them direct to get a refund for my $34.99. I will never use TurboTax again. I will seek out another program next year - TurboTax is guilty of false advertisement because they say in their ads, "You can file for free." Only if you don't have anything unusual. Perhaps they need the additional money for their fancy TV ads.

I have used Intuit for personal and business for over 30 years but will never use for Taxes return again. Doing my son's taxes he had a 401k payment so TurboTax said I needed to upgrade TurboTax for I believe 34.99 so I did. Then another charge for something and finally another charge for something else. In short I ended up paying 106 and change to file a simple return. I tried to get a copy of the charges so to have and try to figure out these absurd charges but at this time I can't. I could have them done for 50.00 for him but I didn't so I paid big for a 1500-dollar return. Will not make that mistake again. I definitely got turboed. Goodbye TurboTax.

I have been using the TurboTax Basic for almost 10 years. There is nothing different about this year's tax return, however, when I tried to do my taxes this year TurboTax requires me to upgrade to Premier to do the same tax return I did with the basic last year.

I have used TurboTax Deluxe for many years now without any issues. While I am not having the same issues that many others have related here regarding the forms, I have experienced software issues that did not allow me to complete the e-file process when both my state and federal forms were completed.

TurboTax loaded my 2013 tax return data and I input all of my 2014 tax information, which showed it was completing 2014 data until you submit the whole tax return and you find you have filed another 2013 tax return to the IRS. When trying to contact customer service, they are too busy and you are told they will return your phone call which is never returned. They took the money and ran leaving me with no way to rectify the problem, which the company claims they provide assistance for 24/7 for any questions or issues. Anyone can make a mistake but I at least expected some assistance after they obviously had a major bug in their software, especially since they graciously took their payment.

The issues with TurboTax, from years past, have raised their ugly heads again. Multiple e-filing rejections because of the PIN and AGI (Adjusted Gross income). Getting a new PIN from the IRS is a headache because of their byzantine phone tree. But the AGI shows incorrect because the software keeps putting in an extraneous decimal point. And it is rejected over and over again leaving no option but to file on paper.

After more than twenty years of using TurboTax Deluxe, this year the money-hungry Intuit is doing a nickel and dime of their customers. Twice during the process I have been told I need to upgrade to other version, which have cost me $40 + tax extra than what Deluxe used to cost me. I am one of the many others that are complaining about this tactic. For sure this year their revenue will go up since we the customers were side-blinded and cheated with a deceptive business approach. I just hope that everyone that got cheated this year remembers next year and shift their business to other service providers. For sure I will do so.

TurboTax Deluxe 2014 sucks. Intuit is forcing people who have been using TurboTax Deluxe to file their tax returns with Schedule D to upgrade to the Premier version for additional $30. This is ridiculous.

These people waited until people were ready to file their taxes, before springing their nasty surprise. In fact they made sure a customer would buy the product early by offering a discount, knowing that once you opened it, it could not be returned. The "fake apology" from their CEO. If they really cared about customers, they would have advised customers in June 2014 of pending changes. Instead, they waited until tax time, figuring people have no choice. They do offer a "free upgrade" but later in February, and this does not work for people with heavy travel schedules.

no assets. I spent 1 1/2 hours with customer service to try and get me the H&B upgrade, they couldn't do it or were they willing to send me a disc in the mail. They did (suppose to) credit my $30 fee for Premier. And in the process I lost my free state download. I'll try customer service another day to fix that problem. I am fairly certain that they have lost me as a customer.

I have used turbotax deluxe since 1989 and have been very happy until 2015 when they moved features out of deluxe into premier. It's not the $30 for the upgrade that is so vexing; rather it's their disregard for my time. For some reason I can't seem to upgrade the product using their online system. "The payment session has timed out" is all I get. I can't call since it's the weekend. What happened to this company?

As in past years I purchased Turbo Tax Deluxe, started entering data. When I got to "Investment Income" suddenly a message appeared that (this year) this requires an upgrade to the Premier version and an apology letter from Turbo's General manager. They made a BAD mistake! Why not, this year, just make an online update to include schedule D and warn people for next year? The number of complaints about what they have done makes me wonder if their people have any common sense!

At first I used the Deluxe edition for my simple return, as I have in the past. Then I got to the end and it wanted to charge me an Extra $35 over the cost already paid to hold the fees from my return. I decided not to go that route and go with the free edition instead. It does not let you downgrade, you have to totally delete everything and start all over. After doing that I get to the very end and noticed my return is $500 less than what it was with the paid version. I go through all the entered information making sure I did not leave anything out or forget to check a box. Nope. Is this a way to make you buy their product? If I file using the free edition I get $500 less on my return. Is this bait and switch? I have used turbo tax since 2008.

I have internet connection, have downloaded updates, finished my taxes. Now I can now file online or print submitted forms. There is no week end support. On facebook my friends are having the same problem. I have used turbotax for years, but I will not be buying next year.

Purchased Turbo Tax basic for about $14 this year as I did not have enough deductions for the more expensive version. Been using turbo tax for years, not ever a problem, with the more expensive versions. After completing the form and ready to file it, I got the notice I would have to pay another $40 just to e-file the return. I cancelled the process, threw the cd in the trash and went online to H&R block. Completed their form for free and only had to pay them $14 to e-file my return. Really turbo tax. No where on the turbo tax box say anything about the $14 not including the e-file or anything about another $40 to e-file. I was very shocked to learn I was going to have to pay $40 just to file with them. It cost them a customer of many years as I will not ever purchase or do business with them again. And be sure I shout it from the rooftops to all I know about how crooked and dishonest they are. Hope they go out of business.

Had an issue with the software at Turbotax online when filing. It informed me that a line needed to be blank but it would not delete it when I tried. I called customer support and they took me through the same steps I took, no big deal. Then, they took me through other attempts, the same ones, again and again, even though we tried them. We had a screen share and they asked me to attempt to delete or input in fields that I was unable to, again and again, even though they could see it!

The marketing department for Turbo Tax must be braindead. Does Turbo Tax have any idea of how angry they are making their customers by forcing them to pay more for no additional benefit from Turbo Tax??? All of the negative publicity will impact their bottom line. Also, this is negatively impacting your own employees who are extremely frustrated and tired of dealing with irate customers.

After receiving an email from Intuit about Turbo Tax, I sent the following. I am wondering if anyone at Intuit cares about their products. In the unlikely event someone reads this, know that your company is failing its customers in more ways than Turbo Tax. This is truly unbelievable. Certainly not sure if anyone reads this, but the GM who sent this email seems to be the fall guy. Intuit has really lost its way. This email is poorly written. Not really clear about what is wrong. Is it that you are taking forms C, D, etc from your basic product?? What lunacy. Those are basic forms. Or what to do about it if you haven’t used it yet. I guess you don’t realize very few people who use these forms will have filed before the end of January.

After submitting my state tax return through TurboTax, which was after being informed my State Tax return was correct and accurate and my agreement to pay for my state tax return, Turbo Tax decided to inform me that my state tax return could not be submitted because of a limitation they revealed later they had already been aware of. After using an only questionnaire system in asking why my state tax return was rejected, they simply told me because there were too many items under box 12 of my w-2. No further explanation was provided.

I have used turbotax (and quicken) for over 20 years. Time and time again they extort $$ from their customers and this year's upgrade fee for filing a schedule d (when it was in this version of the software last year and no special notice was made in their sales material of the change) is finally the last straw. I am taking up H&R block and trying their software for free (because they know how easy it will be to steal customers like me who are tired of being screwed by Intuit). I hope it works well because I don't want to ever go back.

I completed all steps to file my return. I had completed step 1 and 2 and just needed step 3 to e-file. I ran into an issue as it wouldn't let me e-file however, I was already charged 3 times. I called 888-777-3303 and was given another number to call 1800414644 then was asked to be called back. Number 800-446-8848 called me back. A man with an accent spoke. So I told him my concerns. The money was the last of my worries since I can dispute that with my bank. He offered to refund my money and I told him what I really wanted was to cancel the ENTIRE transaction. He then asked for the first 6 digits of my debit card then the last 4.

WHAT???? For the past 30 years I have been buying turbo tax deluxe to do my taxes. I am a freelancer and do schedule C. Clearly on the box it says it does home business. And with the new one once you enter all information you find out you can't???? You have to buy the business one??? WHAT???? So all we get is a letter from the general manager on the software saying "We messed up" sorry... You guys suck! This should have been on the box as a warning, instead of entering data and getting to the screen of SORRY.

We have used TT for many years, ever since they were founded. Always used the most expensive TT since we owned a business. Retired and moved down to PREMIER, then after 5 years moved down to DELUXE, which included schedule "D". We have not installed TT 2014 yet. We hope schedule D and others are in there like 2013. We applied for the $25.00 rebate but received an email that we do not qualify. NO EXPLANATION! We have no idea why we do not qualify. Trying to find out?? Our time is too precious to spend a lot of time arguing about $25.00.

I've used TT for years now, but I'm noticing this year in order to have the filing fees deducted from the refund, they have their bank open an account on my behalf and receive my refund. They then deduct the filing fee and issue me the refund. In order for that to happen, they charge me an additional $34.99 on top of the filing fee. That seems like a way to tack on fees that don't have to be there.

I blindly bought the TurboTax Deluxe edition as I have for many years. The Deluxe product I purchased advertised that it included 5 free federal e-files. Imagine my shock when I completed my return, which included a Schedule C, and reached a screen telling me that my federal return could not be e-filed because it included tax forms not supported by the current product. The screen went on to tell me that if I upgraded to a more costly version, my return could be e-filed. I declined to upgrade and was even more shocked when, after clicking the continue button, I reached a screen offering to e-file my state return, together with a copy of my federal return with a Schedule C, for a fee.

I've been a loyal Turbo Tax user for at least 15 years, using either Turbo Tax Basic or Deluxe. My returns include both Schedule C and D. As I do every year in January, I went out and purchased Turbo Tax Deluxe for use in filing my taxes for 2014. I simply picked up the Turbo Tax Deluxe version, assuming it had basically the same features as it had for years and would serve my needs just fine.

Bought turbotax deluxe @ $ 69.00, got through about half of my return and got message that to complete it would have to upgrade to premier for $ 89.00 MORE dollars! Paid it and finished return. After printing and filing my return, the program disappeared from my computer. It had been installed from disk! WHAT A RIP-OFF..... NEVER AGAIN!! A customer since 2008.

A number of years ago I completed my tax return online through Turbo Tax. I was on a dial up connection, so it took forever - only 1 item or question per page and then waiting for a new page to load. Well I finally got it done! When I tried to print/file my return, I kept getting an error message telling me that I had to upload updates to my version of Turbo Tax before I could continue. After many attempts to circumvent this, I finally relented and uploaded the update. As I went back through the return...which took at least 1.5 hours, I found nothing changed. Well, at least not until I tried to print/file my return. Guess what? THEY UPDATED THE PRICE. I have never been more pissed. I sent them a letter with my guarantee that I would never use their product again. I will use and try anything but another Intuit product. Looks like they hosed some more customers this year with their "mistake."

I was all excited after filling out the information for my taxes. Then turbo says my state was approved. Then I get an email and a text saying that my federal was rejected. There is absolutely no reason to be rejected. So after a long time online I found a number to call. I was on hold for 9 and half minutes. Then this lady gets on the phone and says she can't help because my pin is wrong or my wages didn't match with the IRS. That's complete BS. I ask to speak to her supervisor and then she hangs up on me! Seriously, I had no idea there were so many complaints. Someone needs to do something about this company. What can we do? This company needs to be out of business and make amends with all the people they have insulted with their lack of business ethics!

In the past TurboTax Deluxe was just perfect for us. New tax laws were built in, eliminating many mistakes. They removed the state form even though we could not e-file at least the figures were done. Sad to say they reduced themselves to selling less of a product at a higher price for simple returns. What a lousy marketing scheme. Most states require state filing! Very disappointed in Intuit who always produced a fantastic product. Contacting them requires phone. Being deaf that is not possible.

I have been using TT for many years and feel that I have been shafted by Intuit changing the forms included in the deluxe package. I don't trust them and will switch to another supplier next year. I have read that I can upgrade TT for free to get the forms I need. So far, I need to pay. When will they notify me that I can upgrade?

I have used TT Deluxe since graduating from college in 2001 and in 2013 upgraded to Premier after purchasing a rental property. Here in 2014 I had again purchased TT Premier, but this year Premier doesn't include the full schedule C which is needed to list small business income & expenses (my wife teaches Jazzercise a few nights a week). I was forced into upgrading to the Home & Business version to access the needed forms. A similar stunt was pulled on Deluxe customers and they are now receiving $25 refunds of money extorted from them - how do I get a refund of the $10 upgrade fee I paid?

This bait and switch has several levels of leadership problems. How can the smartest tax advisers in the country (?) not understand what deleting Forms C, D, E, F, from the Deluxe edition would do to their customers. They know exactly what forms each of us uses, they have all the data about our taxes and the use of their software. They know exactly who they have affected. This decision was made months ago- no one thought about the effect on tens of thousands of customers? If you own some mutual funds with dividends you will get caught in this trap. Surely they understood that well in advance.

I have used Turbo Tax Deluxe for years and years and have always been able to file Schedule C (for small business activity) and report 1099-B stock activity. This year, you have to upgrade to Home and Business Turbo Tax for an additional $40 for these simple schedules. UNCONSCIONABLE! Intuit just doubled their profit for its Deluxe customers. I will definitely find another product next year.

I have used TurboTax for many years. I have recommended it to many people. I am a tax professional. I bought the Deluxe version, as I have for many years. Only to discover that it is missing many necessary pieces. This bit of flimflam is not expected from a company like TurboTax. It is simply a sneaky method to raise the price. There is too much competition. The $25 rebate is wholly insufficient. I will not deal with a company that uses these underhanded methods. I am done with TurboTax. You have lost a very loyal customer. Goodbye!

Used TT for probably 20 years. This year bought my usual product, Delux, because I have one rental property. Then I get THE EMAIL to inform me that Intuit had arbitrarily changed the product (nothing in their advertising, no highlighted notation on the product). They promise a $25 "rebate" but requires filing by April 20. I will be out of state and won't be filing until August at the earliest.

Tried to file my taxes 5 times before they were accepted. First two times they said it was a glitch that caused issue with W2 not importing correctly. Then it said I was missing the IRS PIN number, but option to enter PIN number was never given. After 4 rejections, the pin option finally showed up and I was able to file.

I purchased TurboTax Deluxe 2014 at my favorite Costco store and proceeded to find out later that I needed to upgrade to the Premier version for an additional $30 plus tax. I have used TurboTax to file my taxes for the past ten years or more. However, I will not use TurboTax next year.

I have used TurboTax for many years as have my family members. This is the first year that TurboTax forgot how to ADD. Three figures entered were added incorrectly and it also inserted another field onto the wrong line which changed my results. These errors also affected my State return and said that I owed the State, which I do not. Yes, they offered me the $25.00 refund because they failed to include the forms C,D,E, which I do not use anyhow. This is the last time I will ever buy TurboTax and I will make sure to tell all my friends about it.

I agree, TT has definitely pulled one over everyone's eyes as well as their pockets. Of course they will do whatever it takes to not only win you over but to get your money again and again. I ran into this issue in 2014 when needing Schedule C for my 2013 return. Before I bought the Deluxe version, everything was saying you need to use Premier & Home. Premier & Home cost $99 while Deluxe was only $49. I am a self-employed stay-at-home retired individual and do not need another $100 bill added to my expenses for something I make very little money doing to begin with. I called and spoke to a CS rep who told me the forms are still there. I bought it, I used it, I filed - no problem. I bought the 2014 version a few weeks ago and just received the email stating I need to upgrade and that I would receive a $25 refund. However, I went and looked and all the necessary forms are still there - phew!

I have used Turbo Tax for years. This will be my last year. In order to use Turbo Tax, I have to organize my records in the same manner as I would if I were paying someone to do my tax return for me. My return is simple: one W-2, one very small 1099 and one form K-1 from an S-Corp. This year Turbo Tax offers a variety of software, depending on how "they classify the complexity of your return."

Have you folks lost your minds? This stunt that you pulled this year on omitting schedules in 2014 TurboTax Deluxe that had been included in past years without making it clear to your customers has to be one of the dumbest business decisions that has ever been made. I historically have purchased three copies each year (one for myself and one for each of my children who live in other state) as Christmas presents. I've been using TurboTax since 1988, but no more. I'm sure there are more ethical and transparent suppliers in the market place.

Bet you have to pay to file electronically in order to prove you "filed using TurboTax". Since it costs 20 bucks to file electronically in order to get your rebate, I won't be using TurboTax next year. Everyone should know that it's easy to switch to TaxCut software, which will transfer their 2013 TurboTax info to the new software. I've used TurboTax business and deluxe for 22 years, but I've had it. This BS about being overcharged then having to spend $50 worth of time to get a stupid rebate is ridiculous. I really hated how I quit all my information into TurboTax deluxe and only.

This year Turbotax stripped schedule and rental income from its Deluxe version, then puts in Premier version with that features charging $25 more. That is a greedy business move. I have been a loyal Turbotax user for 30 years since 80's and paying long time dues. I feel being manipulated and cheated. I have other choices filing my tax. I am divorcing Turbotax now.

I have been a faithful TuboTax filer for 14 years. In the past I could complete my taxes with the Basic version. This year I find that even the Deluxe version can no longer be used. I am locked out of posting C and E schedules.. or just a single number from my K-1 from my small business where I have to pay an additional $200+ for TurboTax business (Home and Business can not create K-1s for an S-Corp. (It would be cheaper to hire a Tax Accountant).

I have used Turbo Tax Deluxe for 10+ years, and was getting ready to buy it for this year. Got an email today from the General Manager apologizing for not making it clearer that they had dropped several forms from the Deluxe version, and you would be required to upgrade to the Premier version to get them back. What a crock!! Didn't reduce the price of the software, but took out forms that most everyone using the Deluxe version relied on. Offering a $25 rebate after filing to make up for the "bait & switch" isn't good enough. I've been researching other tax programs, and will be going with H&R Block this year. Way to go, Intuit. You blew it this time.

I have had a problem filing with Turbo tax on the past. First of all they claim free free free and it's not free. I filed my state and federal taxes online on the 23rd just to find out that they had been rejected with some bogus error caused by their software. Secondly, I had to re file and the error may not be fixed until the 29th. So I might have to go through e-file AGAIN! But never again with Turbo tax! Ever!

For the second time last week I have had my Identity compromised. A fraud investigator from one of the major credit companies happen to ask if I use Intuit/TurboTax.

I have had a very poor experience with TurboTax customer service on multiple occasions over the years. Their customer service representatives, I've learned, are completely clueless, incompetent, and unprofessional. A few years ago, I contacted TurboTax customer service via their online chat, and the representative was very condescending to me. I can't recall the exact conversation as it was years ago, but I couldn't believe how the representative spoke to me! I've only used TurboTax because I'm able to complete my taxes quickly, but this year is proving to be difficult. My return was actually rejected twice so far due to errors, but the emails TurboTax sent to me were incredibly vague in regards to exactly WHAT I needed to correct on my return.

After completing my tax return and sending it in, I was informed that my return was rejected because of a "missing answer" to the insurance question. I distinctly remember answering "yes" I have insurance. But TuboTax failed to mark my form. I corrected the problem after 30 minutes of roundabout clicks and re-filing my return. It has been rejected a 2nd time for the same "unchecked" box. TurboTax can kiss my... Never using them again!

Got the email offering the $25 for misrepresenting their product. Been using deluxe for years. I occasionally write a check to draw funds from a mutual bond fund. It requires Schedule D. It's always been included in the deluxe version, but apparently I'd have to upgrade to do that now. This will be my last year with turbotax! I hope the other software companies take advantage of this opportunity. Their software had a bug two years ago that necessitated me filing an amended return. Customer service was useless. Wouldn't even admit that it screwed up. I've been using TurboTax over 20 years so I think I'm familiar enough to know it messed up.

For many years was a satisfied TT customer, going back to the time when it was called MacInTax. This year, while waiting for the usual rebate coupon at Costco, for the first time I decided read reviews. There I discovered that TT Deluxe was no longer acceptable and I needed Premier. I was glad that I hadn't blindly bought the Deluxe version. Fortunately, after I took Premier home, I decided to read the system requirements before opening the box. I saw that it works with Windows XP and Mac OS 10.7, but not with my Mac OS 10.6. Upgrading to OS 10.7 was unacceptable since I would also have to upgrade several of my applications. So I took it back to Costco, and went online to TaxACT and entered available statement data. Also found useful information in 2013 TT pdf. TaxACT is easy to use and seems to have many of the features of TT.

I received an e-mail from Intuit telling me I could buy TurboTax online and save money compared to buying the CD version at a Costco or Walmart. So I signed up, paid $61 for the smallest possible return, and then when I tried to do two other returns for my kid's investment income it came up with a message "Sorry, that requires the CD version and you'll have to pay again."

I have used TurboTax Deluxe for many many years and just received my 'I Am Sorry' letter from the CEO explaining their screw up... I am appalled and angry that I have to pay an additional $30 to upgrade the product I have always used -- I have no choice THIS year but I can assure you I will switch from TurboTax next year for the scam they pulled. Packaging should have stated “This does not include Schedules C, D, E...” on the front of the packaging for us to buy into the change. THEN, on top of knowing they screwed up -- they won't automatically upgrade it 'without' charging $30 AND having US to file for a rebate of $25... What a way to treat customers!!! You lost me!!! 2014 taxes is IT!!!

Have used turbo tax for years. Will not use again. I have complained several times with no response. They told me returns were rejected and I needed to correct the double entries importing my W2. I went in and tried to correct and after a week they tell me my returns are still pending. If they would contact me it would be better. I have only gotten the email saying returns were rejected.

As usual, I purchased TurboTax Deluxe this month (January 2014), as I do every year. Come to find out that TurboTax Deluxe 2014 does not have Schedules C and D (and E and F, which I do not need), as it had in previous years. TurboTax's explanation for this change was that it matched their CD and download product offerings with their online product offerings. The change in product "features" was done, obviously, to boost the Intuit bottom line at the expense of their customers.

I have done my 2 S-Corp & personal taxes with Turbo for the past 4 yrs., but I will never use them again even if they are the only company left. I can get local accountant to do my tax cheaper than the $200 I pay for their software. Selling me something that I cannot use and then tell me to purchase another one of their product is a con job well beneath Intuit. They were well aware of the situation and I don't care if it is $5 or $500 - they took me as a sucker for the last time.

I've been using TT Deluxe since 2004 and it's always enabled me to handle investments, self-employment income, rental income, etc. Presumably, that's what made it "Deluxe. " Not any more. Intuit has deceptively retained the descriptor "Deluxe" but now requires a $30-40 upgrade to accomplish what the old version did. Intuit can charge whatever they want for its products, but it's deceptive to use a label that connotes more than it actually delivered in the past. Slimy way to do business. I'm returning my purchase to Costco and will find another avenue.

Minnesota M1W form - entered a "hyphen" in the state ID number. Went through the entire process. Paid the 19.99 for this company to e-mail my state taxes; found out AFTER they took the 19.99 that there was an error. CAN'T FIX the form. I want my money back! Have to mail my forms in through regular post.

I returned my CD copy for a full refund after I realized it didn't have all the forms as in past years, mail to Intuit Inc., attn: returns dept., PO Box 79275, Pleasant Prairie, WI 53158 with a copy of your receipt. They are getting greedy. No good reason to do business with them any longer.

As I had for years, purchased Turbo Tax Deluxe 2014 only to discover half way through completing my return that this version no longer covers transactions of stocks or bonds. Told to upgrade to premier version at a cost of $30 with promise of a $25 refund when return is completed and after going through a separate process to request the refund. Terrible way to treat customers on the verge of having the appearance of a scam. I have used Turbo Tax for years and am very disappointed. Will have to think hard about using it next year.

If I hadn't read the business section of the Orange County Register today I would not have known about the upgrade needed until I had installed the software. This is blatant theft!! I have used the deluxe version for many years and now I find out it is not the same product. I'm a senior citizen on a limited budget and find the cost of the upgrade outrageous. If anyone has an alternative product that they have used successfully please let me know. This is my last year with Intuit.

I have used TurboTax for many years for its ease and convenience but they have sunk to new low. They advertise federal and state filing for $0. I paid $35 for Schedule A since it is only in the deluxe version & $37 for filing state. How is this $0?

I e-filed on 1/16. It took 6 days for Turbotax to tell me there was an error in my filing. The error was on their side. The software did not record my answers properly on health insurance questions. It came back that I needed a certain form which I did not need. I spent an hour with tech support re-filed on the 22nd and now 60+hours later have not heard a thing. Customer service won't help either.

Everything starts out Free. Then they want you to upgrade for $55 to add stock sales, then they want you to pay $30 for the state filing which was supposed to be free. Then to top it all off and you think you are done, allow them to take their stinking sneaky fees from the refund and direct deposit what's left of your refund and they want to charge you an extra $35 to do that! Total all said and done, they want you to pay $120 in FEES! Horrible way to do business dudes!

I was so upset when Turbo Tax would not give me the option to file my free tax return after I completed the whole return!! Not only did they not give me the option, they only allowed me to complete with a deluxe version which totaled $74!! Then said, more charges may apply... Not happy!! Do not use turbo tax!!!!

I thought I had finished my tax and went to e-file but stated that there was an error on the disabled worksheet. They told me the problem but there was no way to correct it. I had 4 different chat people but they were unable to help plus got disconnected from them.

They claim you get 1 free state filing with desktop = not true. I had to pay and then was on a call with a "customer service" associate for >30 minutes to resolve it. The desktop version sucks and often pages would load. I was also on a separate call with customer service for over an hour to resolve. I've used Turbo Tax for 3 years in a row and this year was so bad that I'll never use it again.

I have used Turbotax for 10 years. This year was my last. After getting a rejection notice through TurboTax, I went to their on-line app and went through their 'fix' process, then refiled. That was last Thursday 1/22. My return filed through TurboTax has yet to be accepted by the IRS. After calling TurboTax multiple times and getting either incomplete, inaccurate or rude responses; I gave up on TurboTax. This morning I used H&R Block's on-line application. Just as easy as TurboTax, my refund is the same, and I was able to efile this morning. Within an hour H&R Block notified me that the IRS accepted my return. I confirmed the acceptance on the IRS site. If you are as frustrated as I was with TurboTax, I suggest you use another service!

Bought TurboTax, assumed it was the same product with a higher price. Need to research into switching filing software, bait and switch gets old.

I have been using TurboTax for 30+ years and have been satisfied. However, I am disgusted with the fact that this year they have significantly downgraded the product without lowering the price or without making the downgrade well known. I can no longer use the Deluxe version to do my taxes. How about a national ad campaign by Intuit "TRY TURBOTAX 2014, IT IS LESS SATISFACTORY THAN EVER BEFORE BUT THE SAME PRICE". I will be looking for alternatives.

Intuit failed miserably in advising its loyal customers that they omitted several key forms, making the program in my case useless. After complaining they offered $25 as compensation, but only if you had filed your taxes already. That is the same as if I buy a car and after I realize it had no transmission, the dealership would only compensate after driving the car. I received a mile-long apology describing the reasons, which make absolutely no sense by their TurboTax GM Sasan Goodarzi.

After many years using TurboTax Deluxe with much satisfaction, I find that the 2014 version has been crippled. When I try to enter a stock sale, it says I must upgrade to the Premier version, which I did for $32.60. The download which I bought wouldn't work because their web site has script errors, so I spent 30 minutes on the phone trying to get it resolved. WHAT A RIPOFF!!!!

I too have been using TurboTax Deluxe for a number of years. Always was able to handle my tax filing situation for a fair price I thought. This year's version of Deluxe is not the same Deluxe as in past years. If I need to use schedules C,D,E, or F, they require me to upgrade to either their Premier or Home & Business editions, at a hefty increase in price. Received an email from intuit saying they're sorry and would like to apologize offering a $25 rebate on an upgrade. Looking at their narratives of the upgrades, I'm not certain which of the upgrades will work for me yet. Not to mention the $25 rebate doesn't make up for the difference in upgrading to a new package. Also, you're required to apply for the rebate after you complete and file this year's return. I sent an email to the company outlining my frustration and need of further information. Waiting to hear what their response will be, if they even provide one at all.

As for many years, I have bought TurboTax Deluxe, only to discover Intuit has removed several schedules relating to investment income--I think in an unethical maneuver to increase its revenue. TurboTax has offered a $25 refund which is pathetic. The key fact is that we have been forced to purchase a SECOND TurboTax for 2014 taxes. First you dupe us, then you screw us. I tried to go to the upgrade tool in TurboTax and pay the difference to get the Premier version, but that doesn't work either since (evidently) I bought from a third party retailer. For me this is such shabby treatment that it becomes a deal killer. Only what to do at this juncture? We are virtually prisoners of Intuit. It is a greedy arrogant company, willing to do anything to make an extra dollar.

The deluxe package use to contain all the forms I needed to file a responsible tax return. They now changed and I am required to pay for the Premium package to enable me to do what I have been doing for 25 years with the deluxe package. They are offering anyone who used the deluxe package last year a $25.00 refund. BIG DEAL. I NOW HAVE TO PAY $80.00 LESS $25.OO (ONE TIME REFUND) = $65.00 DOLLARS FOR SOMETHING I USE TO PAY $45.00 FOR. MAYBE IF MORE PEOPLE MADE A CHANGE TO H&R BLOCK, OR TAX ACT TURBO TAX MIGHT THINK TWICE OF CUSTOMER AND NOT PROFITS. I am making that change this year.

TTBasic imported my itemized deductions from last year and led me through updating them for 2014. Then TTBasic told me that Schedule A was not part of the TTBasic package and that I would have to UPGRADE to TTDeluxe for $40 if I wanted to proceed and file electronically with itemized deductions. Looking more carefully at the packaging, Intuit had changed Basic to address filing 1040A or 1040EZ. All of the rest of the packaging was identical with last year's TTBasic and no mention was made that you can not itemize with 1040A or 1040EZ. I consider this bait and switch.

I used Turbo Tax Personal Pro because I was self-employed. The fee I was quoted was $79.99. They do not immediately disclose that an additional 39.99 fee will be added for the Refund Processing. When I logged into their refund processing site, the new fee was 116, plus the 39.99 and state taxes. Increasing my total fee to over 163. Turbo Tax is cheating people out of their money with these deceptive practices. I have used Turbo Tax for 20 years; however, I will never use them again.

I have been working for them and they are shady and do not inform customers of info. I resigned today because of the shady things going on.

I have used Turbo Tax with great satisfaction since 2007. In that time I have used the Deluxe version to file online with a Schedule C and it has cost me $29.95 to file every year. This year the company is forcing consumers with at least a Schedule C to go to the Home and Office Version (without notification) and charging $50 more for the filing this year for the same return I have filed each year. I called Customer Service and spoke to a supervisor who confirmed that this year anyone with at least a Schedule C is forced to pay $50 more to file over last year and the year before. A true corporate rip-off and this will be my last year with them, when I was so satisfied in years past.

I thought my taxes were complete on 1/10/15 and having not heard anything, logged back in only to find both state and federal were incomplete. I tried to *complete* the health question, but being on social security and medicare... was not sure how to answer the supposed question. The only outcome was if I couldn't *fix* it, I would have to mail the return. I was forced to purchase the premier edition once again this year but still can't get through on the phone and am not getting a return phone call. I will never use this service again... Spent $100 that could have been paid locally with more satisfaction.

I had to upgrade from TurboTax Basic ($19.99) to Premier ($99.99) for an additional $70.00 while halfway through with my 2014 tax return just to do my schedule E, which I've done with TurboTax Basic for many years. I did not know this until I had already purchased Basic and begun the return. And I don't qualify for their "angry customer" $25.00 rebate because it's only for prior 2013 Deluxe users, and not 2013 Basic users! And now I see Intuit is offering Premier today on special for $49.99 (I paid $99.99). Or I can get Premier on Amazon for $53.99. I would have been better off to just lose my $19.99 and start over with a copy of Premier from Amazon. But I clicked their "upgrade" button just so I could continue my return. This has to be illegal, doesn't it?

Been purchasing and using Turbo Tax Deluxe to do my taxes since the mid 1980's. Have always been generally satisfied. Have also been using Quicken to keep track of my finances during this time. Noticed over the years that many of the Quicken upgrades amounted to not much more than what should have been a free upgrade, it soon became obvious that each year they worked to skim more revenue by implying you REALLY need this new version while it did little to justify the additional cost.

I purchased TurboTax at my local Costco as I have for at least the last ten years. When I saw the display in the warehouse I had trouble recognizing the TurboTax version I normally use. Because I didn't have the time to sit down and carefully compare the differences of the versions on sale I attempted to just use the check mark guide on the back of the package to make a decision. That is hard to do in a hurry so I just opted for the Deluxe version that I have bought for since 2009. I still all have the old disks to compare the labeling.

I used Turbotax for 15 years and it was the best. Once some years ago I tried an alternative product and was not satisfied, returned to Turbotax the following year. This is my last year using the product due to the fact the company forces purchase of the Premier edition to report rental property data. Clearly the company is forcing this practice to increase their revenues. My displeasure with this practice is to never purchase it again!!

I am another dissatisfied customer of Intuit's Turbo Tax. I have used the "Deluxe" version for years but they are no longer including a basic Sch D unless you pay double for premium edition. I intend to switch and am disappointed with the way Intuit has handled this. I understand that HR Block has some offer to discount their product if you have been deceived into buying Deluxe TT this year. Does anyone know how to take advantage of this offer?

I "stumbled" across the negative comments about the latest software. I should was glad!!! I confirmed the negative feedback when I went to purchase my tax software. I was a customer of Turbo Tax when it was known as Personal Tax Edge. I purchased HR Block Deluxe for 2014!!! Intuit, you should not have made this change without customers' input!!! I am done with your company!!!

Why can't I do my investments this year on turbo tax 2014? I have for years purchased the deluxe version and now you say go to premier for $40 more and you did not tell me of the change before hand.

I have used the TurboTax Deluxe Edition for 16 years without a problem. It has always been provided with a State Tax segment. Last year, surprise, no state tax-- $19 upgrade. This year, no statement/or warning, I purchased and was faced (after starting my taxes) with a $39 upgrade in order to be able to file taxes with the income from my small (LLC) business. These people are crooks, using deceptive practices to defraud long-time customers! This time, I will pay the upgrade to "Premier" but will NEVER do business with this organization again. We need a class action suit to level this playing field for the consumers!

I have used TurboTax for years to do my taxes and have been satisfied in the past. Two years ago I bought a house, and last year was the first year I was able to itemize deductions because of mortgage interest and property tax (my only two deductions). There is no state return for TX, so all I needed to do was Schedule A for those two deductions along with the 1040. Last year I e-filed with TurboTax 1040 with Schedule A and it was free. (I got a $7 refund, because I like to break even.) This year, the only way they will allow me to file the exact same return is to pay $35 to upgrade. And of course, they also won't allow me to view my previous year's returns (which I've been able to do in the past) unless I upgrade to their Deluxe package. No, I'm not going to do this. I would be losing money. I am done with TurboTax, because I find this to be shady at best. I feel like they're just nickel and diming us. I will be e-filing my FREE 1040 with Schedule A and no state return with TaxACT.

After reading about the Deluxe Edition, I decided to return my TurboTax also, but of course I had already broken the seal on the software, which makes it non-returnable. Here is what the guarantee says at https://turbotax.intuit.com: "If you bought or downloaded TurboTax from a retailer: Try TurboTax software. If you're not satisfied, return it to Intuit within 60 days of purchase with your dated receipt for a full refund." I intend to do this, and get a refund if I cannot complete my return with Deluxe.

The 2014 TurboTax Deluxe version eliminated the investment solutions that have a part of the Deluxe versions for years. I have used TurboTax since the 1990's because I have investments but I'm not very knowledgeable about how they should be dealt with at tax time. I liked the Deluxe version because I could have TurboTax automatically call my investment account (Edward Jones) and all the necessary data was downloaded into the tax program.

I use Turbo Tax Deluxe to prepare my return for 10 years more. I bought it again in a store and installed today. I found I couldn’t use it to enter some income now that I could before. The software asks me pay another $30 to upgrade, otherwise I can't finish my return. If I pay the $30, my total payment is over Premier retail price! This charge is unreasonable and unfair - no any notice in advance.

After years of using Turbo Tax we were forced to do their stupid upgrade due to the form changes. Apparently they also failed to let customers know that the forms I needed are not updated and can't be until the 22nd. I went through the whole return even payment and still was never informed. I found out from a friend about this issue. I called and asked for a refund and had to argue with them for an hour then they told me I had to wait for my refund until Tuesday!!! Done. I will find someone else.

I have used TurboTax for over 20 years but never again after 2014. They have deceived the customers by essentially renaming Deluxe to Premier and forcing a $30 upgrade. This is a plain and simple rip off of the customer which likely will not be noticed until Deluxe is installed and activated thus voiding it being able to be returned. I HAD to pay the $30 upgrade fee THIS year but be assured Intuit, you have lost me (and I assume many others) as a future customer because of your deceptive practices. After 20+ years, I am gone!

I have been a TurboTax Deluxe user for almost 20 years. This year, because I need to file Schedule D, I was forced to get the Premier version, at an additional $26 cost over the Deluxe version. It may be time to look at alternative tax software products.

I have been using Turbo Tax for more years than I can count - I purchased the Deluxe version recently and assumed that it included everything that it always had in the past. What a joke! I feel that the consumer has been taken advantage of. Goodbye TT and goodbye Intuit ...

TurboTax removed the capability for one to file Schedules D and E in the TurboTax Deluxe 2014. By not informing the consumer of downgrading TurboTax Deluxe 14, Intuit has committed a fraud of deception. This capability exists in TurboTax Deluxe of prior years. The hidden requirement for forced upgrade warrants the attention of state attorney generals and/or a class action suit! Intuit is free to charge what it wants for its software but it is not free to deceive the consumers.

Wrote previously on this board, my disappointment with the elimination of certain schedules from the "Deluxe" edition that I've used the last 10 tears. Called customer service # at (800) 445-1875 and expressed to the Rep. my overall displeasure with Intuit with the way the change was communicated and handled. She took my info. and after a few updates (couldn't tell what the updates contained) lo and behold today I examined my tax data and Capital Gains forms/schedule "D" and schedule/form 8660 are operational. I thank Intuit for resolving this issue with a little persuasion. Will be more aware next year.

I did my income tax using TurboTax Deluxe with the understanding that my Ohio State Program was free. When I got to the Ohio portion of my taxes, I was told it was free and to click to download, which I did. When I completed my Ohio return and pressed, "Done" a pop-up appeared stating that I would have to pay $19.99 to complete the electronic filing. Obviously, not being too smart, I assumed that it was the state of Ohio, which required this money. Looking at my bank statement, I see it was Intuit that got the money. So the State Tax Program was not free as advertised. I can get H&R Block to do my taxes for the amount of money I spent for TurboTax Deluxe and the $19.99. No more TurboTax. I am not certain that I will report them to the Ohio State Attorney.

I used to have a LLC business years ago and paid a CPA ($1200 a year) and when my business relocated and still being charged a min. of $650 per year. In 2014 and 2015 I used PREMIER VERSION. I buy it online for $60 and have it go to my bank account. I know many consumers are NOT happy with Deluxe no longer have the features but where can you go and file a federal return for $60 (I lived in a state with NO state income taxes) and file my own rental income on schedule E. I DO NOT WORK FOR INTUIT. I went to HR Block and was charged over $225 for 3 additional forms.

I have been using Turbo Tax Delux for the past 15 years with no major complaints or problems. That stopped this year when the forms that were always there (Schedules C, D & E) were now gone and I am directed to purchase another version, at a higher cost, to complete my taxes. This is my very LAST year with Turbo Tax!!! (If there was a score of ZERO I would have given it to them. There is NO excuse for doing what they did).

So the TurboTax website says you can file your federal AND state taxes for free through their website. I entered all of my info in, and then tells me that since I am entering info in the Roth IRA contributions, I would need to pay 34.99. A bit annoyed, I figured I would just pay the fee because I really didn't feel like having to re-enter all my info into another program (I'm sure they make a TON of money from this). Then after I entered my state info, they wanted to charge me close to 80 dollars! I thought the state was supposed to be free? So my bill went from what was supposed to be FREE to almost 80 DOLLARS. All for entering a line in the Roth IRA section? What a ripoff and a bunch of crooks! Thanks for wasting my time, TurboTax! The LAST time I ever attempt to use them!