Intuit TurboTax Reviews

First off, the website is quite buggy. On the summary page, it displayed two different refund amounts that were many hundreds of dollars apart. Second, using the Ubuntu operating system, I was unable to actually submit my filing. The submit button simply did not work. I had to login on my phone to submit my return, which was inconvenient and annoying. Lastly, DO NOT select the payment option that allows them to deduct their fee from your return. They very sneakily add an additional $39 fee to do this. Unless you read the fine print, you will miss this (I almost did!).

I logged into TurboTax today to start my 2017. It said "You joined Turbo tax this year" and there was no info on my previous returns (2015 and 16 were filed using TurboTax). After more than an hour on the phone, I was told I could not get access to my prior returns without paying $79 for my 2017 return. I believe this is borderline illegal.

Have used TurboTax since 09. Never a problem til 2018. Didn't have the option In filing status for head of household with dependent so checked single with dependent so not eligible for EIC or child credit tax left money on them. Had to amend thru IRS. Complicated and time consuming. That's why I used all those years the program. Didn't let computer idiots like me make mistakes. Will think about someone else next year.

I have been using TurboTax for 5 years. This year I didn't need to do Self Employed so I could have done the very basic version. It cost me about $50 more And paid $119.00. When I called customer service and spoke with James and explained him my issues, seemed he wasn't interested in helping me with the issues. Poor customer service. Next year I will be shopping around.

Horrible return time. It isn't free. You do not get your best refund back and I believe you should get sued for false advertising. This is literally the worst place I have did my taxes. I will not return next year.

I don't even know where to begin. 1) Avoid TurboTax. I started a free filing, then it went up and up and wound up being 76.98 to file my federal and State taxes. I don't get much back but just wanted them done and filed. My refund was deducted by 117.00 and not 76.98. My state taxes were rejected because they could not confirm my identity and needed my W-2s filed. I'm guessing TurboTax just skips that portion. They would not help when I called to let them know this. When I did call back 2nd time to TurboTax I got a 20 minute runaround so asked for a supervisor. No one is available but will call back in 24/48 hours. 50 hours later, no callback. My 3rd call now, no supervisor is available but will return my call.

Where is my refund? Let me know that my money was deposited on February 28. For some reason every time I check my card there’s no funds. This has never happened to me before and I filed for 10 years. My money is always on my card as soon as it’s released from the IRS. This is the first time I’ve used TurboTax prepaid card. I am very upset that they’re putting a hold on my money and not releasing it to me and when I call TurboTax prepaid card customer service they told me that the IRS has sent nothing. Lies! Really hard to believe when IRS shows me that they did. I will be letting everyone know to not use this service. Such a inconvenience.

I used TurboTax to file my 2016 tax return and it was easy to use so I decided to use it again to file my 2017 tax return. I elected to use the TurboTax Deluxe feature that was advertised as $39.99. I confirmed and agreed to pay that amount ($39.99) throughout my tax preparation online steps. However, at the very last step of me filing the tax return it said in very fine print an "additional $39.99 for refund processing fees! This fee was not very clearly labeled or explained as being DIFFERENT from the deluxe fee which is conveniently the exact same amount ($39.99) to deceive people into thinking they are once again only agreeing to pay a total of $39.99.

I did my income tax return with TurboTax and I choose the option for the TurboTax debit card. My return was scheduled for the 28th of February, I called the bank to check status on my return and they advised me that there was an offset on my return to call the IRS and figure it out. I did just that. I called the IRS twice and they reassured me that my funds were not offset, that the bank was holding my return! I called the number provided by the IRS for the Department of Treasury just to be sure and they said there were no offsets attached to my social. I called the bank back and they had the audacity to say that the Department of Treasury’s phone number was working and that was false information. I mean the IRS tracked my money to the bank. I’m at a loss and not sure what to do. Note to self never use TurboTax again.

I’ve used TurboTax for several years and find it an easy program to use. This year I elected to have the cost of the program deducted from my refund. The program cost $39.99, they charged an additional $36.99 to file the state return. Those fees I can understand but there was an additional $39.99 deducted for them to filter my return through a 3rd party to get their fees. This was not clearly explained. This is a ridiculous fee and I consider it double dipping as they charge fees and I do not recall an obvious page outlining these fees nor have I paid them in the past. The frustration of trying to get through their automated system is another example of a company NOT customer service oriented. I am done with this company and would never recommend them.

It appears, TurboTax continually recommends that you upgrade from a free tax filing to a paid package as you move along the process. They accomplish this by asking you a series financially related questions, then suggest the appropriate upgrade process for you (spouse included). I also understand that TurboTax is profit based company and their primary goal is to make a profit not provide charitable filing. That's ok. The problem is that TurboTax doesn't tell you about all the hidden fees at the end. Then they only give you an upfront package price, that's it. All other fees associated with upgrade filing are introduced at the end of the filing process.

My Husband's tax return through Turbo Tax was suppose to be put on the Green Dot Card. They said it was mailed on the 19th of February, we waited till yesterday and called and it said the card was returned because of an invalid address. I live here for 50 years. Called the Post Office, they said that they never return anything. Such a lie from the card. Number is 888-285-4169. Talked to somebody foreign there, said to send the card to different address, I said there is nothing wrong with this address. Then she said it will be sent by FEDEX and it will be here on Monday and she is waiving the $15.00 charge. The card was never sent, I'll tell you. Don't call the Green Dot card directly, they cut you off, even if your information is correct. Never again.

I paid for the expert tax representative call after trying over a dozen times to get the contact us to work. Each time it said an agent will be with you in xx number of minutes. They never responded during working hours. I paid extra to get a call and review from a tax expert at a set time. The FAQ answer says they WILL call at that time. No call. A call to the automated line. Assumed I was using the free version and wouldn’t let me go on without agreeing to pay ANOTHER $29.99. I finally found the number where I could wait real-time for an agent to be available. A FIFTY-FIVE minute wait! I gave up. I will NEVER use TurboTax again. What a SCAM!

I have just gone through (excuse me, still going through) what has been the worst customer experience I have ever been a part of with ANY company in my entire life. For starters, when you call into a company asking for assistance, to have an automated message system that forces you to hang up and have the company call YOU BACK is absolutely absurd when it comes to completing your taxes. This causes a HUGE inconvenience to the customer, who will most likely be working during the day or running errands, and is not constantly in front of their computer, looking at their taxes. As a result, when TurboTax calls you back at some random time within the stated 24-72 hour window (they do not schedule with you a phone meeting, or even give you an approximation as to when they will call you back), you are most likely not prepared to talk, which then causes you to begin the repetitive cycle of playing phone tag with the company.

I have filed with TurboTax for years and it was fine, but this year, I filed with them and they screwed up my health insurance section and now my refund won't be showing up for months. I needed that money for bills and filed in a timely manner so that I could use it. Now, I am screwed and they won't track down when my refund is coming for me. The customer service has been abysmal. I will NEVER use TurboTax again after this debacle.

For one, they overcharge you to file. My refund that I received was $200 short of what I was supposed to receive. Their charges are not clear and some are the same amount so you won't realize you're getting charged again & again. There was a scam last year where TurboTax was stealing from people. I sure feel like that this year! I won't be using TurboTax next year & will be advising everyone not to use their service.

So I am filing my taxes with them for the 5th year in a row and while I have always filed free and have been fine, the moment I put in that I had an HSA account last year they force me to use their Deluxe plan. I had to pay 39.99 on my federal, 36.99 on my state then 39.99 to have the money extracted from my refund. Why the ** am I paying them to take money out of my ** refund? Not only am I forced to take an option that I never asked for, but now, you want me to pay you to take money from the money I am supposed to get back?? I use to think this was a decent way to file but now I can't see them as anything but lowly thieves. I won't file with them anymore. Maximum refund my ass.

This year I filed with Turbo Tax. Last year I filed with H&R Block. They faxed copies of all documents and I received a refund in a very short period of time. The year before this I used Turbo Tax. This is the problem I have had and are having using Turbo Tax. I received a letter from the IRS both times just about the time I should have received my refund. Each time it is due to the fact that the forms to file EZ thru TTax don't get sent with the completed tax return. This time I filed a longer version since I had additional income. Once again, no forms required to be sent in this year. Now I am going to have to wait for at least three to four months for my refund just as I did the first time I used Turbo Tax.

Beware - when you use the basic Intuit TurboTax product -- despite all the wordy BS about getting your best refund, your filing is still considered "self-prepared." Also - don't fall for the "file your federal and state taxes for free." I chose this product because it was guaranteed free if your filing isn't complicated. Mine isn't complicated - single, W2s = 1040EZ. I called customer service and they explained that if you call them BEFORE you accept the fee that pops up even though it clearly shouldn't, they will waive it. So burn up their phones before you agree. To top it all off, I now have to verify my identity with the IRS by producing 2016 tax documents as well as 2017. After it's verified that I am actually me -- I will not receive a return for 9 weeks. Nine weeks!

I have been trying to help my wife file the Wisconsin Form 3 partnership return for her LLC. She is using TurboTax. TurboTax released the Wisconsin Partnership forms on February 15th. However a software bug prevents users from printing or eFiling their returns. I provided TurboTax with a very simple example return (with made-up information) on February 19th. They were able to reproduce the problem, but have not provided any further information. >>> Currently TurboTax users have no way to print or eFile their Wisconsin partnership returns. <<< TurboTax has been completely unresponsive despite multiple emails and phone calls.

They made me get to the end and then said I had an "ABP interest adjustment", so my taxes were apparently too complicated and I needed the "deluxe" plan. I could not file unless I paid them $40. I am a student and literally my only income was $100 interest from a bank account. This was really shady. I have used TurboTax since I started filing taxes, but I will NEVER use them again.

There's a problem with the state e-filing. I purchased the deluxe with one free state. When I went to transmit my returns I was charged another $39.99. This is my last year using their software and I was a loyal customer for years. ALERT: Do not use TurboTax!

TurboTax upgraded my zero return when I had to file a small amount of self employment to their 39.99 rate. I agreed to this. Then as usual before submitting my return online, they reminded me of the 39.99 fee and asked if I wanted to have it deducted from my return. I clicked yes and submitted. However, when my money was deposited, I discovered they took $80 out. I immediately contacted them. After many long on hold for hours calls & bogus email addresses, I tried the call back method.

There’s a problem with the state e-filing. I purchased the deluxe with one free state had to file two states so I paid an additional $39.99 to file the second state. When I went to transmit my returns I was charged another $39.99. When I called customer service they looked up my account and saw I was charged twice. Agreed to refund me but it will take 2 to 4 weeks. This is my last year using their software and I was a loyal customer for years. $160.00 I might as well add some more $$ and pay a professional to do them!

I have spent 3 days fighting with not only TurboTax (whom I have used for the past +4 years). I have not got card. My taxes posted. Green Dot will send a new card in another week. Card ordered 2/8. Zero customer service. My receipt is for $137.07 yet I was charged $252.06. Someone is screwing customers here! So I was told yesterday Green Dot/Turbo Card would extend a one time transfer to another Green Dot card. I could buy one or use one I already had. Today, they say changed policy. Will not transfer anything. I have to wait for a new card to arrive. Call back next Wednesday. When does the IRS get money to you before you get your prepaid card? Never use Green Dot Bank or Turbo Prepaid which is Green Dot Bank nor use Turbo Tax because both are liars and thieves.

So despite having been informed that last year my state was submitted and accepted I see this year that my state was rejected (no reason given). Now in order to get a copy of the form that I created using the free version last year they want me to "upgrade" to the plus version. I lost the version I saved when my laptop corrupted. It is disgusting that they hold your information hostage. Go to eTAX. It is free and you have access to your returns no matter what. TurboTax is junk.

November 3, 2017 TurboTax withdrew from my debit account $ 117.55 for tax software (Home and Business). As of February 21, 2018, I did not receive a CD or download. I called Customer Service to request a CD or download. A robot answered and sent me in circles. After calling four times, I finally got a person on the phone who said I must pay first to get the download. I told her I had paid in November 2017. She told me she cannot access the records and I had to provide more information. I insisted that she find the records, after about fifteen minutes she told me to log in to my account. I was required to provide the same information that I had given her. At 10:30 pm, after a few attempts and still not having the download, I logged off. Yesterday, I called TurboTax and requested a refund. I was told it would take 2-3 weeks before I can get my money. It took 1 click in November 2017 for them to take my money instantly.

I'm going to sue this organization and I urge other to join me in doing so - ConsumerAffairs won't allow me to provide to you my contact info but please ask them if they'll forward your participation. When starting to prepare my taxes for 2017 earlier this month I contacted Intuit-TurboTax. I agreed to their $149 charge while, at the same time, I asked them first in writing and then again when speaking to their live expert (via Skype) if there would be any further fees, charges, expenses - beyond the $149 - I was told NO.

I'm SUPER PISSED AT TURBOTAX!!! Somehow and some way my refund showed accepted on TurboTax and still nothing has been deposited. I did my taxes on Jan 26th. Approved the next day however IRS didn't start until January 28th. Now it's February 22nd and still nothing from state or federal!! I called the IRS and they told me somehow there was a credit added for $1200.00 that was a mistake and I never added that amount because I took a picture of my W2 so not sure how that happened. I paid an extra $90 so they can double check my return and they failed! My refund is now delayed an extra 4-6 weeks. They had to investigate and find it where that number came from. I'm so upset I really needed my taxes by this month. I relied on this service and paid $90 for nothing and still haven't gotten any money. This has been worst experience I've ever had!!! I will never do taxes again with TurboTax and anyone I know I will tell them not to use them ever.

Don't do business with this company. If you get refund on to your prepaid card take it out... My experience was I bought a product and returned it because it wasn't working and got my funds placed back on to my card and TurboTax prepaid or Green Dot froze my funds until I sent in documents proving why the funds were placed on account. When I got my tax refund I was missing 1,500 on the account. Ask they don't know where it's at and I'm not the only one. Look on TurboTax Facebook about many complaints about this... Never doing business with them again. Will be doing my taxes somewhere else next year.

They advertise “FREE” but run you around in circles until they offer you “HELP” for $19.99. BAIT & SWITCH. I wonder if they tell their family and friends that they make a living out here taking advantage of people.

I would recommend not using TurboTax, they advertise free filing service on TV and charge you for filing your taxes and they are crooks. They will tell you that you have an offset on your taxes and give you no more $450.00. I called DOR, Department of Treasury and the IRS, they both informed me that I have no Offset on my taxes. TurboTax partners (TPG) are crooks along with them, they are the one that receives your taxes and deposit them into your bank account. But they don't give you all of your taxes, they $400-$450 and keep the rest and just tell you that you have an offset on the rest of your remaining taxes. I will never use TurboTax ever again. I will file straight through the IRS for free for now on, even the IRS recommends me to do that for now on, starting next year. Even they said that they get calls all the time against TurboTax. So don't use TurboTax if you want your full refund. They are helping me get the rest of mine.

I’ve been filing my own taxes with TurboTax for a few years and has always been fast and easy. I was ok with paying roughly $40. This year however was an absolute joke. I initially only filed my Federal separately and authorized a deduction from my return and was going to be $39. I filed my state a week later and the amount of times it kept redirecting me to file using the “Deluxe“ service was ridiculous and unfortunately I must have clicked approval as I was charged the $39.99 Deluxe AS WELL AS $36.99 basic filing. I paid for my state filing via Apple Pay as I could not use a deduction option.

The exact same thing happened to me that happened to Sally from OR below, except I didn't catch it, and TurboTax submitted my return with incorrect 2016 income information. As a result, my returns got rejected, and I have to refile. My amended return now claims that instead of getting a return, I'm getting zero. When I tried to get help from TurboTax, the online help function claimed a specialist would call me in five minutes. This never happened.

Yeah, it says free... but at the beginning it says, "Hey, let us make your life easier by gathering your information from last year's return..." What they don't tell you is that it costs you $70!!! Scumbag money grabbers, they're not content getting their money from our government. They need to steal from us, too. Never AGAIN!

I paid my fees upfront for numerous of reasons. Well I shouldn’t have. This by far the worse and TT has my refund and has not released it on the DDD. Not to mention TurboTax never updated. I will not use them next year. You’ve lost a customer of years with this year slow and selfishness.

When filing taxes I opted for TurboTax Green Dot card. They mailed it and for some reason post office returned it. I called in to have remailed. Customer service rep said it'd be no problem to mail somewhere else so that's what I did and Then they blocked my account requiring me to send in photo ID after I followed her suggestion. And when you have a blocked account they reject the IRS direct deposit then you have to wait 2 weeks for a mailed check. Thanks Green Dot was quite the setup.

Was offered TurboTax visa card at the end of filing taxes. Promised 2 day sooner deposit and awesome service. Well card arrives. No deposit. No customer service person to talk to. Never have I had a prepaid card so awful.

The prompts several times asked for upgrade to 'max benefits' in such a way as to be misconstrued by consumer. I consider this a form of 'bait and switch'. I am questioning whether I trust my personal information with TurboTax anymore!

I have used TurboTax for almost 10 years now and have been alright with them even though in the past they have taken several updates to finally get their system to work properly. I have had the same tax situations for several years now. Suddenly for this year, to do the same thing that I have done in previous years, I get hit with an additional $128 in cost above the cost I already paid. According to their system, I had to upgrade or not be able to file with them. Very, very sad. Be prepared to be screwed by them if possible. A few years back they tried this and there was such a noise made they retracted. I thought I was saving money in using them but no more. If they can rip you off, they will.

Be very careful when using TurboTax. They advertise FREE. When you log in they ask some questions about your situation and depending on what you check they offer the "BEST" product for you and highlight it and dull out all others. At the bottom of each choice they pick for you which you will have to pay for, it says "Start for FREE".

TurboTax promised us a refunding over 500$. Everything was confirmed and ready to go. We had not heard from the company about our status only to find out we now owed 50. They made a mistake, they scammed us into paying for their service promising this money. SCAM!

Bad, Bad, Bad. I have filed with them for 8 years. Every year it is a hassle to access my past tax return. This year for 2017 it is the worst. Computer site says I did not file with Turbo. Yet my return is on their computers. Yet they cannot access it. I stored my just where they said and it does not work also. Samo, Samo each year. Junk.

This year I decided to get my refund on the Turbo Visa reloadable card. It said 5-10 business days. It's been almost a month and still haven't received my card. When I call I can't get past the automated menu, it just says I have the wrong info and kicks me off the call. If I do get a human on the phone I can't understand them. My refund is scheduled to be deposited in 2 days and I can't touch that money. I'm scared to order a new card and it'll be another month! I should have done my research before deciding on this card because I've found so many complaints from other people in the same situation - never receiving their card and the automated message saying their information is incorrect.

I have been using TurboTax to do my tax return. This year I paid TurboTax to transfer last years tax information and filed. When I got to the direct deposit it would not allow me to split the refund into two separate accounts without buying a savings bond. I should not be forced to buy a bond in order to put my refund into two separate accounts. Tried to get help, HA! Tried to get my money back since I'm obviously not going to file through them, can never get a human being. Will have to dispute it with my credit card. Terrible service, and can't believe they can try to force you to buy a savings bond!

For the past several years, I've been using TaxAct... inexpensive, easy to use and follow and it's done the job for me. I'd been paying for a Deluxe version all those years. This year I decided to try something different, and landed on TurboTax. This was due in part, to the fact that I'd been a member of Mint, an associated product of Intuit, an excellent one at that (also, because it was free). Shortly after logging in for the 1st time, I opted for the enhanced service: 24/7 Tax Return access, Specialist Support and Docs Storage. I found $19.99 to be a very fair price for these nice add-ons.

Previously I have used TurboTax and filed easily; this year the program directed me to sign up for their "Deluxe" filing because of some new info I had put into the system, that ended up being my mistake, and after discovering this I was unable to remove "Deluxe" filing (and pay $40.00 for a service I did not need or want) unless I completely cleared all the info I had just put in. After calling customer service, the woman I talked to said there is nothing she can do and I would have to erase my entire return and start over, that's the only option if you upgrade and change your mind or you upgrade by accident.

A TurboTax "customer expert" called me at 2:42 pm on February 18, 2018 to help review my tax information to confirm my current year tax liability was accurate. The TurboTax expert had difficulty spelling my last name (a 6 letter name). The next difficulty was getting my email address correct - even after telling her it was my first and last name@gmail.com.

I've been using this service for years now and have always paid for the deluxe. This year, I realized that my refund comes late every SINGLE year!!! And I pay for services!!! I paid them 80$ this year. However, the family that I referred to TurboTax use the free version and get their refund EARLY. And I can't get ahold of anyone to ask about why my funds are held up every year.

Paying for Premium product which saves all previous years' tax returns for me and incorporates info from those when doing current year returns. Alarmingly, Turbotax numbers this year (2018) for my 2016 return filed in 2017 are randomly different! They have my state tax amount I paid as different than what I actually filed and they calculated last year for that return. Also, they have Education credits as a different number now than what was actually filed and what they calculated last year. When I called to inquire, they blamed "Mr. Donald Trump" and "his tax reform". They said glitches are expected but not to worry; trust them; "all will be okay".

TT has always easily found the 1099's for both my IRA and personal investment accounts, with just the broker's name and account number. This year the personal account is OK, but entering the account number for the IRA (and the document ID) results in a "bad login". I have the 1099's but choose not to begin keying the info, since I paid Intuit to do it again this year. It appears that Intuit has no support and if you search for it, you'll most likely reach some sleazy character with a very heavy accent, like I experienced when seeking Malwarebytes support. That was a dangerous situation. It seems that TurboTax this year is mostly a big mess! Each year since 2004 until now I easily had my return completed and filed in less than 90 minutes. I am so disappointed in '18.

The disappointing decline in product performance rests on the continual delay of delivering one form within the product so that the return can't be e-filed. The 8606T Federal Form is available on the Federal Government website and no doubt through many other tax return preparation services but TurboTax has promised, yet failed to deliver it for a month. Every week there is a new change to the forms availability and it is still not here. I'm done waiting and I'm will find a new filing service next year. Intuit fails to be the best!

2017 tax return paid by credit card while waiting for TurboTax to get disaster form 1040 on their system, received an email saying forms ready, filed and received a return amount. Later, I received an email from them saying rejected internally. I was on the phone for 2.5 hours on a Saturday, they lied several times, said the IRS rejected it, then I asked to speak to a supervisor. Waited longer, she admitted it never went to the IRS. They tried to get me to file by mail instead with an amount on the return dropped for no apparent reason. The supervisor said she was going to transfer me over to the financial side of TurboTax to resolve the issue??? They transferred me by hanging up after waiting that long. I couldn’t file if I wanted to because of an internal issue with their software, they refused to refund my 40.00. Never again will I custom them. Done with them entirely. I also warned them about how they treat their customers. DO NOT USE. BUYER BEWARE!!!

I recently filed my taxes using TurboTax which I have used since 2014. I spent about 4 hours filling out the form, checking and rechecking the info. It then took me almost an hour to read through all of the information for finishing up & eFiling both Federal & State Tax. I used to mail the PA tax form but because of all of the identity crimes, I eFiled the last 2 years & spent the $19.95 which I thought were fees dictated by PA. TurboTax does not explain why there is a 19.95 charge and trying to reach them on the phone is futile.

Had to upgrade as I have a mortgage. When I filed, it pushed you to have the fee taken from your refund, yet they neglect to tell you that doing so will incur another $40 charge. So now my refund is nearly $100 less and for what? Very disappointing TurboTax. Previously loyal customer lost.

Four hours of wrangling. Two calls to customer service. Two different reps. 75% helpful. Partly due to having to enforce an awful policy. This company is trying to extort money to let you view your own returns. It's dirty. This is not the TurboTax I have used since the beginning of the millenia. They changed and are like so many other companies like NEAT who try to sell you one thing and then later on they try and charge you again and again and keep recharging you for it under the 'subscription' banner. "Here let me let you peek at your returns which I have kept safe for you but it's gonna cost you a huge upgrade or 30 dollars." Criminal. Date hostage. This is what drives your customers into the arms of another company.

I started an application for taxes with TurboTax Intuit and it asked me if I wanted the plus edition for 19.99 or the one for 39.99. So assuming I might need help I bought the 19.99 version. Not only did I not need to pay 19.99 it also prompted me to pay 39.99 for a processor fee. It said because I bought the 19.99 version and opted to have it taken out of my federal refund, my only option was to pay a processor fee or do it by mail. So much for free! I should have cancelled the whole thing and started over elsewhere. But by then it was already a long and tedious process. I am chalking up to experience and writing this to help someone avoid paying 60.00 more than they need to.

I'll get right to the point: the software is good and easy to use, but the pricing is extremely misleading. I'm a 25 year old Software Engineer who has seen his fair share of misleading marketing for software, but TurboTax takes the cake. This is the second and last year that I have been duped by them. Spent the time to fill out my taxes, only to get to the very end to find all these surprise fees just to file one extra form. I filed with Credit Karma Tax (for free) and received the exact same tax refund as I would have with TurboTax. They were very upfront about which forms they supported and which they did not.

My experience with the actual service (filling out/submitting taxes) is positive. The payments page is deceptive. Filing Federal taxes is supposed to be free, you only pay for state. When you get to the payments page they offer you 2 choices, Deluxe and an enhanced service which costs even more. The page is setup to look like you must accept one. Thinking Deluxe (cheapest option) is the basic one I choose that, only to be billed for both State and Federal.

I have used taxslayer.com for three years and was persuaded to try TurboTax. I was so upset when I got done, I will never use them again. They said it was free and after too many questions, and verifications, and the system shutting down every 20 minutes, they said I had to pay after all that in order to file. I am so disappointed, and will never recommend them again. And, I actually got $600.00 less, making the same money I made for the last 4 years.

I have used TurboTax for years. Never had a problem until now. IRS said they didn't send my complete file for the year 2015. Now they want me to upgrade to plus package to see my information to send it to the IRS. I call now they can't find my file. And it's never free like they advertise it to be. I paid $79.99 for audit protection and now they say I don't have it. SCAM.

Very misleading that you can file for $0. You are charged at the end of the return, ok that's fine but they charged me for the higher amount which I did not authorize. Easy is not always better. Thought I could save some money. Will continue to file on my own. They do not deserve one star but I have to put one star.

TurboTax added a $39.99 extra fee to deduct their fee from the tax return and mislead their customers because they dont explain the fee. They charge another 39.99$ fee to e file the state taxes, and it is impossible to remove this extra fee.

First of all if you're not a low wage earner or file a very simple return filing will not be free. Anything out of the ordinary you will have to upgrade. I only wanted to file my federal return but somehow I must have pushed the wrong key and was made to file state taxes also which cost more money. I could not back out of it. I tried to contact someone about this and it was a waste of time. This happened last year. I will never be scammed again by this company.

I've used TurboTax for a number of years, but this year will be my last. I guess I could live with my simple interest income triggering another form and thus negating the free part of the filing. And I do like the ease with which I was able to input information, automatically in most cases. Here's where the stars began to fade. I wanted to pay for the filings out of my refund, but it was not made clear at all that there was a fairly substantial fee for doing so.

Okay so I have been using TurboTax for the last 8 years. I have just overlooked their charges that are really ridiculous anyway. Due to some unfortunate circumstances, we were eligible for the Freedom Edition. That means, that we qualified for free filing... Everything was fine. I sat and spent hours going through my tax forms making sure I had everything and double-checking all entries. At the very end when I clicked on get ready to file, they had a plus benefits charge of $29.99. Well, the problem is, there is absolutely no way to remove it... So, they suggest to go back and delete all the information you entered and start over! First of all, I did that... It was still there! There's absolutely no way to remove it and so I just got suckered into pain $30 and, if you want to just have the $30 taken out of your refund, they charge you another 39.99!

I am very pleased with TurboTax as I just used it to file my taxes today. Very smooth process with appropriate questions asked. Was able to get tax credits from the feds and state for solar panels we had installed this last year, something that TaxACT could not do as they didn't have the "current forms". Was able to finish in about 1.5 hours with no stress. I used the deluxe version as I itemize and it was quick and easy. TaxACT, on the other hand, was clunky to use and very stressful, as forms were either not there or hard to access. TurboTax was simply a wonderful experience for a modest fee of $71. TaxACT was asking for over $80 for a much less impressive product that is now way overpriced and underperforms. Thank you TurboTax!

I submitted my taxes online and had an issue with TurboTax not notifying me that they need to prove my identity. When I could see my returns were not progressing like in prior years it took me 6 hours, 8 different phone representatives, 3 that hung up on me and in the end no one that would admit the software had an issue and my return were sitting in limbo. At one point I had a representative say I was threatening her because I asked to speak to her superior. She said she didn’t have one.

Helping my college student daughter to file her return. Everywhere you look are the words FREE. She has wages, tips and interest from a savings account. That is it, nothing crazy or complicated. Her total refund was to be $40. Turbo Tax comes in at very end after we spend 1 hour entering information and says because she gets tips this is a "complicated" return and we can only file with the Deluxe Version at a cost of $39, wiping out the entire return for a 19 year old. WHAT A SCAM. Tips make this complicated. Intuit and Turbo Tax should be ashamed of their advertising and this blatant bait and switch. Moving on to another service and certainly will tell my story to friends and neighbors. Nice marketing job Intuit.

As I began entering my information in TurboTax to file my Federal Return, my free filing started to accumulate fees. I am single with no children and do not own a home. By the time I finished my fees exceeded $85. The problem is that my return was rejected and I am not filed. TurboTax will not refund my fees.

I have a suggestion to enhance the TurboTax product. I believe that they should allow for touchscreen scrolling. I have found absolutely no way to pass on my feedback. I posted a question on their website regarding this, and all their agent did was tell me how to sign in to TurboTax questions and pay for support. I'm not looking for support.

Wouldn't take credit card number or mailing choice. It would take their put for deducting charges from return. I worked on return for 10 days and became very frustrated. Will never use again!!! I also can't print my return.

They claim that their service is $0 and absolutely free but it never is and the price to file seems to be going up every year. They bombard you with charges at the very end of your filing. I paid $114 to file my federal taxes and taxes from two states. Absolutely ridiculous.

This year, TurboTax teamed up with Green Dot Bank. I've been given the run around about where my refund is, After receiving a Turbo Visa, Being told money would be in my account in 1 to 2 days on Feb 2nd, no funds, after being charged $70. Bank tells me they sent wrong card and several cards would be mailed within 16 days and another representative says call IRS. Finally after Feb 6th they tell me bank refused me and a check should be mailed in 10 days, Still waiting!!!! After paying $70 to get quick refund [not,] I should get a refund on charges but as of Feb 6th I've got neither. I will no longer trust Turbo Tax for filing, And I don't suggest using this tax service unless you want delays and the run around by third-party Green Dot services.

I've been using TurboTax for years. I always file taxes for three people every year. This year while doing the first one... my own. Each time I get to the last page where you select how you want to file your taxes direct deposit, TurboTax prepaid card, paper check etc. I've tried them all. Even tried two different direct deposit accounts. Still it won't move forward. It stays on the last screen. I thought it may have been information entered in incorrectly. Which is why I tried the prepaid card and then another direct deposit acct. I confirmed all the numbers and still it's not allowing me to complete the filing process. I'm at the last step. So when I call or try to speak to someone they want me to upgrade. Why it's your product. It's not saying I have any errors on my taxes. So why isn't it moving to the last steps.

I was filing a simple return. No kids, not married and one W2 should be free according to the website and advertisements but when filing I had insurance all year and an HSA account. Because of that I had to pay for the deluxe not the premium but the deluxe which is two steps up from the free option as well as it did not tell me until after I was all done inputting information and answering questions so I have to pay their outrageous price for both federal and state or start all over and go elsewhere. Not to mention if you do agree to pay $39.99 for federal and $36.99 and you select to use your refund to pay there is no place it says that it is $39.99 to pay out of your refund until after you agree to pay for the service out of your refund so you can not cancel and go back or go elsewhere so now your free return is $120.00 with no audit support or ability to speak to a real person.

I started on them for free but finished being charged so I chose the $39.00 option. Instead I was charged almost $270.00! I didn’t file but called customer service and they were nice but slow. When I explained that they would make my rent bounce, they agreed to refund (I don’t know exact amount) and it would be 5 days to weeks! I called my bank but since I put in the card number they can only open a dispute. Also, if you choose pay with refund they do not give an exact number they plan to keep! I plan to call again because l got an email that said case closed without distribution amount or dates or any reference to a return of overcharge. I don’t think the IRS should keep them on the go to list!

I knew I should have went with somebody else... but they showed we would get more back from state than any other software I tried. So I thought I'd go with it. Once we paid, we are showing over $300 less than what they showed... I would have done it for free had I seen the amount we would get back before I paid. I thought maybe there was a deduction I was missing. What a scam...

I dislike companies that aren't honest in their advertising. The filing wasn't free & it took about 2 hours to complete. It's a great app but being dishonest will not have me returning next year. I ended up spending 116! I was pissed! Oh well back to TaxAct next year, the most they've ever charged me was $40. So disappointed in this & I'll make sure to spread the word how disappointing this experience was.

I've used Turbo Tax for a number of years and usually love it. This time however, is likely my last year. They changed the format of the NY and NJ format but the process was confusing and seemed intentionally deceptive. I noticed that they are selling a new feature which promises support, analysis and guarantees the returns. I never worried that the return would be inaccurate before but when I finished a number of the calculations didn't add up to the numbers on my W2 form, so naturally now I'm concerned that the figures don't add up. I haven't called them because it's 2 in the morning but I have a feeling that when I call they will tell me they can't help me because I didn't pay for the full service. This is too bad because now I can no longer recommend this product nor can I use it again.

I use Turbo Tax every year and I have been pleased, however, when I pay with my debit card for the exact amount of my printed receipt, they always overcharge me when I get my bank statement. I cannot imagine how legal this can be since I have the copy of the receipt. I have to inform my bank and dispute the charge. This time it was $4.09 over. The bank adjusts this for me. Even though it's for a small amount, can you imagine the amount of money from thousands of customers that it amounts to? Every year they do this and rather than get in a pissing contest with customer service, I just contact my bank instead.

I have paid for and used TurboTax online for 15+ years and generally liked the experience. This year they have made me angry and so I will use another service. This year they advertise "Free Edition" TurboTax for those with simple tax situations (1040EZ or 1040A). My tax situation has simplified as my children left home, etc., and so this year I should easily qualify (1040A, standard deduction, no capital gains...)

This is **! I have tried repeatedly to file my federal tax but the program freezes after choosing to use the free version. Cannot file federal tax form without paying $29.95. ** TurboTax! I've used this company for many years, and happily, but never again!

Intuit Turbo Tax bait and switch. Basic free version allows you to fill out all forms until you get ready to file and then requires that you sign up for Deluxe version at 39.99 to file, falsely indicating that you need to file a long form 1040 based on your tax situation. The tax situation for a teenage son included one W2 and one 1099-INT. Ridiculous bait and switch with pressure and up-sell during entire experience. Switched to another free filing service.

Never have I had an issue with my taxes every year of my life. Tried TurboTax and bam! Some issue that is not pertinent to me, but they are trying to charge me for them to look at it. Complete ripoff.

I’ve been using TurboTax since 2015, & I’ve never had a bad experience. It’s fast, simple, & free! You literally have to read. When you see the fees, select “remove” (if that is not the package you want) & POOF! It’s free!

I have used TurboTax for 9 years... However, I had an issue this time around with billing that they refused to help me with. When I was getting ready to file my federal taxes, I did not want to pay the additional fee (I think it was $39.00) to have my payment automatically deducted from my refund, so I decided to pay with a card. As soon as I entered my card info, the payment was taken from my account without me even filing my taxes. It automatically charged me for my federal filing and then an additional $36.99 for my state taxes, which I was not planning to file through TurboTax (it's free in my state to file, so why would I waste that money?).

TurboTax 2017 - Hard to get your taxes done when the system locks you out every 15 minutes when you are trying to get back in after finding the numbers. Has been 2 hours and it keeps saying I need to wait 15 minutes!

I have used TurboTax for 3-4 years but this year the process was infuriating. I am retired and have a pension plus social security. It was going fine but when I tried to log in the info from my 1099Rs. But it kept trying to list it as IRA withdrawals which it wasn't. I tried to get help by going to the community to answer a question. As you go through the process it shows what your refund in the upper righthand corner. Which it showed the same amount all the way through. But I finally had to get help and called to speak with a tech. The minute I connected with tech the amount of my refund was reduced by $143. When I tried to get confirmation if there was a charge to speak with a tech. If there was they should tell you first and they don't. Reading through the comments it may be time to file. Class action complaint against them.

When I started the process, it was easy. Then every step I went to, there would be a charge of 19.99. As you keep going, you end up in a higher category, which would cost 29.99. So you get the point. I stopped after 49.99. I signed off and was very frustrated. I should have known, nothing is for free.

It usually takes me less than one hour to complete my taxes through TurboTax - 3 days later... After hours on the phone NO ONE could figure out the technical glitch. I was promised a 50% discount on my fee - WOW!! Called Brad Smith's (CEO) office to get the payment situation resolved. No one in his office could resolve this issue. Still waiting!!!

I used TurboTax in 2015 to file. It was a fairly straightforward return and went ok. Then last year I tried another free filing service other than this one. So this time I decided to try TurboTax again. They keep hawking free, but to capture previous years information you have to pay for the upgraded version ($29.99). That seemed acceptable. Then it asked if you wanted the fee deducted from the refund (which I thought was good). But after all information entered and ready to submit I find that they want an additional $39.99 to get the fee deducted from the refund! What a crock. I had to go back and figure out how to remove that option. Then I just paid for the fee with a credit card.

After many, many years using a family friend C.P.A. to file taxes I had to find a new way as she retired. I saw a link to TurboTax "free" filing. I went through the process filing the simplest of returns (1040 A short form). I logged in, clicked "start free return" and began. The site worked magnificently. At the end there was mention of a $39.99 fee for filing the state tax return and a $150.00 for the federal. It asked to put your name in a box on the final page which I believed to be waiving the fees as I did sign in under free. I completed the return and then moved on and did my brother's as well. His came out free while filing the exact same forms. Mine will have $189.34 deducted from federal return.

I've been using this online tax return tool since 2004 with NO issues at all. This year there have been system "glitches" that prevent me from completing my return. It took me over an hour to find that the issue was on TurboTax's end. I had to search through hundreds of user questions. The log-out option is only on one page, so it took me a long time to figure out how to even log out. My state return has still not been filed and not only do I not know why - but there seems to be NO ONE to ask!!! I will NOT use this next year. After many years of championing this tool - I'm out.

I wanted to file my 2017 federal and state returns electronically today. A payment of $19.99 is required to do the state and the software needs to save the returns and switch to somewhere to collect the credit card information. Each time I tried to do that, the TurboTax locked up and would not release my computer. Eventually I had to do the Ctrl-Alt-Del to reboot the computer. I tried several times with the same lock up result each time. I finally just filed the federal electronically and printed the state to finish up. This is the same problem I had last year with their software. The Iowa state portion would lock up. That time their help person charged my credit card and I still could not make the 2016 software work and had to file a paper return and it took weeks to get my credit card charge refunded. I paid almost $90 for this tax software.

The customer service at TurboTax is horrible. It took an act of Congress to be able to get someone on the phone, and when I did I talked to two people that didn't even know how their software worked. I was just trying to get a complete detailed copy of my return like I had done in previous years and the customer service people I talked to didn't even understand what I was talking about. I'm only able to get a four page copy of my return instead of the 100+ page detailed return I got in previous years. I will be looking for another tax software next year. Does anyone have suggestions for other tax software that is good?

I have used TurboTax to prepare my family's taxes for years. I have always bought the physical copy of the program on disk, which comes with one state return, but this year decided to use the online option. In the past, I had the option of filing my federal return electronically for free, which I did. But, rather than pay TurboTax to electronically file my state return, I have always opted to print and file it myself. I saw no reason to pay $35+ extra for this service. This year, when I went through the online program, I understood that I would still need to pay $40 for the program when I was finished going through Turbo Tax Deluxe to prepare our federal and state taxes (3 hours of work), but I was really irritated when it came down to filing the federal return. There was no option to file the federal return separately. You have the option of filing the federal and state together for an extra $36, or you lose your state return information.

I decided to use TurboTax for the first time and I will never use them again. I filled my return and it got accepted from the IRS. TurboTax sent me a confirmation email as well as an email just in case I got audited. They would provide me with an attorney, which I thought was pretty cool. It came with the package I purchased. Months went by and I did not receive my refund. I spoke to the representatives several times and they assured me it was on the way, and to keep checking the IRS website, but it never came. It just kept saying pending and I never received an audit letter. They then directed me to the third party they hired and they couldn't help me or give me answers to a solution.

TurboTax has really gone downhill. I am a tax preparer, and I have always used TurboTax to do my own taxes, but this time around I have had a terrible experience. First, as many reviews have stated, if you don't download your return right away, they will make you pay for it when you log back in. Rude. Second, there is incorrect information on the prompts, which could lead the average consumer to enter unnecessary personal information such as a driver's license or ID number - the IRS is not asking for state ID numbers, and if they do ask, it will be through a letter in the mail, only if they suspect fraud.

I've filed with TurboTax for years. Fees increased 3 out of 4 years. The fees were added on at the end without being able to change the level or actions. I will NEVER use Turbo again. It will be cheaper to have a real person file for you.

After a few years of using TurboTax with some minor issues of them taking money from our refund even after we paid it upfront then having them tell us that they already released our refund when they didn’t and now I went back to look at a refund from 2016 for school reasons and they want me to pay just to look. I mean really.

I've filed my taxes for the past 2 years with TurboTax, was alright, did what it was supposed to do and I could rely on going back to the website to download my past tax returns when necessary (last year), now as tax return season has came back you want to charge everyone to get their information back? Not good business practice, I'll be finding a new way to get my tax return this year, thank god I was able to find the 2 past ones I needed in my download files last year as I need them once again, still upsetting to think you guys would take advantage this way.

Terrible product. We used the software in 2017 to file our taxes. A month later, we received a check from the state of MD with an explanation that we had overpaid close to $1,000!!! What a ripoff! We filed a complaint with TurboTax and demanded our money back but never heard back.

I have called twice and given my information over the phone and filled out recovery form, only to be told they have my account found my account and are sending me an email to access it. Never got email. Now day 3 of, "Can I please get into my account." Never had a problem before this. I just don't understand.

Do not pay for this service. When audited I followed the instructions given to me. However, I was asked for the wrong items needed for support. When I questioned this they then agreed and I had to start the process over. Reminder on a time clock to respond. When I brought this I was ignored. I have over 20 emails to this company, in their portal with no response. I would get a return call once in a while but mainly ignored. I was told not to directly work with the IRS and I complied. However, I do believe I would have had a quicker more accurate picture of what supporting documentation was needed. I am seriously in shock about the level of service I was not given and the nonchalant attitude when this was a huge deal to me.

I used TurboTax on-line to file my taxes, my son's taxes and my daughters taxes for the past few years. They advertise the 1040EZ to be free with their service...well, it has a gotcha! If you actually want a copy of the filed form - you need to PAY for the basic edition which is $29! Not free at all, and actually quite a scam. I paid to use their on-line service for my taxes, but that fee does not count, as TurboTax is also limited to 1 tax return per account. When calling customer support, they did confirm that it isn't free to obtain a copy and they acknowledged there is only 1 return per purchased meaning that my children need to pay $29 EACH to obtain a free copy of their tax return from the previous year. I will no longer use this service for filing taxes for our family.

They wanted to charge $30.00 for past year record for each of my kids for college. After spending 3 hours on the phone with one of their representative he deleted permanently my kids accounts and never got the past year records. They hire knowledgeable agents, so this year I will looking for other options and I have been a customer with TT for 20 years.

I've used TurboTax for years with no problem. Bought the CD for 2017 and it would not install. Called Support and spent almost three hours with three different people. I was sent a download, which behaved exactly like the CD. The last support person eventually figured out that the software is not compatible with Windows 10. REALL??? Windows 10 has been out for 2-1/2 years.

I have used TurboTax for over 20 years. That ends next year. Too bad it isn't this year. I purchased the deluxe version assuming the state was included. So now I had to purchase the state for an additional 40.00. I do wish I would have known. I could purchase H&R block software for less than 30.0 for both.

These people are the worse. They screwed up my return, charged me for a service they never provided and refused to refund me my money, I tried unsuccessfully to make them understand they did NOT do a state refund for me but yet charged me for one. They are con artists that lie and steal your credit card information and charge you for services you don't use. When I tried to actually have them get my refund because they had already charged me they told me I would have to fill out the papers and mail it to the state myself AFTER making copies. Tell me again what they were charging me for? I did the work and the taxes and the printing and the mailing! NO losers I won't. To top it off they screwed up my tax return and I now have to go to tax court to have it straightened out. I will NEVER use them again. RIP OFF.

I been using TurboTax Premier since the turn of the century. About six years my e-mail provider CenturyLink changed our email address. I noticed Intuit. Every year since I had to call TurboTax as to where is my program download. They keep sending it to a dead account. Every year I had to file a special security form in order to get the program. Again this year same story, they keep saying I didn't file the form, then I reply, "Then how did I get the programs in the past years." Finally after getting lousy customer service, I told the supervisor, "Just refund the money, I will try someone else program this year", I just done with the lack of service etc from Intuit-TurboTax.

Have been using TT Premier for more than 15 years now without any major issues. For 2016, I received a document after my taxes were filed so I wanted to make an amended return which you can do according to the software. Intuit said I have to make a request, so I did and got this response: "Thank you for submitting a request for a product to assist with amending your prior year tax return using TurboTax. We found that you had purchased our TurboTax Desktop product for the year requested. We apologize for the inconvenience, but you are not eligible for this product request. We have canceled this request." Really??? No offer to assist, or to purchase additional product (which I don't mind), you are left in the cold. The reason for this review is to make consumers aware that if you are like me and haven't use the features of this software, it is not what it appears to be. Was surprise and they lost a good customer forever.

Filed my 2015 taxes using TurboTax with all current updates. In the process it claimed that I overpaid Social Security tax which increased my refund. Thought nothing of it since the software had been trustworthy for years before. Now, almost 2 years later I get a large bill from the IRS because I did not overpay in 2015, with interest. Upon calling TurboTax, the response I get is that it was a user error. Just google TurboTax and Social Security Excess combined and you will find hundreds of people with the same problem and Intuit responds every time with user error. They claim that joint filing users are accidentally inputting all W2s under one person. Sounds legit... over and over.

I used the TurboTax Premier edition. I signed up for the Max add-on primarily for the audit protection because I teach in Asia. On the off chance I get audited, I don't want to have to deal with it from 6,000 miles away. The problem is, I don't want my tax return going to a 3rd party vendor I don't know anything about. (It's bad enough Equifax and Yahoo give my personal information away).

I filled my 2015 tax return with Turbo Tax and I thought everything went smoothly until I received a bill from the IRS in Feb of 2017 stating that I did not put any income in at all and did not qualify for the earned income credit that we received for 2015. I called IRS and asked how can that be. They looked into and found that it was a mistake and only my husband's income was put in. I then started questioning how can that be. I remember looking over all of our info 3 times myself and my husband looked at it one final time and then we submitted our return. IRS tells me to contact TURBO Tax and Turbo Tax's response is that I didn't input my income and they couldn't help. They stated that they didn't have any network issues during that time so it couldn't have been a system glitch.

TurboTax Trash 2015 and 2016 - I have recently completed two tax returns online and have to tell you I will never use this software again. It crashes when you sync to the CRA website (required), the tax return then freezes for three days (which is not great if you're working to a deadline). It also insists on keeping moving expenses in as a required field even if that was last year's claimed expense. Then, it dumps everything inputted for "business use of home", and luckily - that I noticed - AND HAD TO RE-ENTER IT ALL OVER AGAIN! This program is garbage & there is NO CUSTOMER SERVICE. There is no customer service - no one to call - no trouble shooting from the company - just pages of "community feedback of users complaining - no tech responses with solutions"!!! GARBAGE.

I'll start by saying the failure of few products can impact you as much as this. More than six hundred dollars is not a simple *oopsie*. An initial TurboTax snafu resulted in my taxes not filing on time and late fees. Since that issue, the IRS has systematically audited every return going back 3 years. Their last audit uncovered another issue in which our TurboTax filing from two years ago credited us with "excess social security tax withholdings." The support representative told me "We see this happen commonly when users flip between Married Filing Jointly and Married Filing Separately" — which of course I did, I'm not a tax expert and I wanted to compare to see which option I should go with. That's the reason I paid for and used the product.

Filed tax form for 2015 in Deluxe version reported inconsistent information. Will not use them again for future filed returns. TurboTax does not warn of any issues related to reporting 1099-R income. Amounts recorded onlines 15a and 16a do not match up with lines 15b and 16b. Just received audit letter from IRS and demand for payment due to this error.

Could not be more delighted to see this company's already extremely low rating - it is well deserved. I wanted an easy way to do my taxes, this was NOT it. They charged me for a simple tax return despite my income being well below the amount you should be charging someone for filing taxes. It was not clear that I would be charged for filing some medical expenses and filing for a tax return on my charitable donations until after I had submitted everything. At this point it just seemed easier to grit my teeth and pay... I think I may have been wrong.

Tax forms were filed with missing information, IRS auditing me now. TurboTax claims to not be at fault since "they" were not present to witness the entered information. Basically blaming me saying I didn't input the correct information or I deleted something. The income from my 1099 is missing however everything else is correct and labeled and deductions are even present. TurboTax never warned me of any incomplete information or sections on my tax forms as it usually does during the checks before filing.

If anyone else has had a problem with TurboTax charging for online filing when they advertised it as being free, please let me know. They deducted $103.17 from my checking account without my permission for federal and state. That's even more than if I bought those two products separately. At least the state should have been free anyway! If I would have known they were going to charge, I would have bought the program at Staples for $49.99 and gotten the state for free like I usually do. But they fraudulently lead you to believe that online filing is free. I want to start a civil suit against this company.

I receive a huge underpayment penalty fine from my state for 2016 year. Being shocked, I contacted TurboTax as to why. They said I didn't pay quarterly voucher payments and had an "underpayment penalty." I told them I did pay an underpayment penalty on their tax program (substantially less) and asked why TurboTax was in error and didn't issue me vouchers for 2016 year when they did for the Fed portion. They blamed it on me saying I didn't check a box saying I wanted vouchers. I told them, I didn't check a box saying I wanted Fed vouchers either but TurboTax issued them! (They issued state vouchers for me for 2017 - without my asking... "A day late and a dollar short").

Keeps emailing saying we owe x amount of dollars to their bank for selecting payment. The IRS audited. No refund. No help. As they claim no answer. FYI. They can't help anyways cause they only know limited info.

They don't even deserve any stars but that's the only way I can warn people about them. Used TurboTax last year. It screwed up my social security big time. I'm still fighting with them. My husband and I are equal contract labor. TurboTax doesn't have form for that. They reported his income on me, even though both 1099 misc were entered. I thought it was something I did. I called IRS. They sent me the corrected info I needed (big plus for IRS). So this year instead of e-filing I printed forms to check. Found same screw up again. Tried to correct. Got message box same info not available.

Never use TurboTax! This year I filed February 13th... it is now may 20th and my refund is just now updating! I called many times to the IRS and they said they were holding my refund but couldn't tell me why! Anyway, I call turbotax and they expected me to pay them the $143 for doing my taxes, I wanted this Payment taken out of the refund. After them hounding me for the fee I finally snapped. They didn't want to help me. They cared about their money, if this was H&R block they would see I would get my money. Turbotax... GREEDY!

I had been a happy user of TurboTax's online product until this year when it failed to transfer my previous year data and user info. When I called, after checking, they just "shrugged their shoulders" and offered no remedy, or compensation, even though this doubled my time preparing my return. When I tried to submit a formal complaint, I find there is no way to do so. The bottom line is having lived thru starting from scratch, I see little incentive to stay with them next year, so will try another service.

Intuit - TurboTax sent notification that my tax refund was processed and to expect the funds via direct deposit. After several business days with no direct deposit, I contacted TurboTax via email. It was conveyed by their customer service representative that the bank allegedly rejected the direct deposit. I have been a member of the this financial institution for approximately 20 years and the direct deposit information has remained unchanged. TurboTax then charged a reprocessing fee and claimed that the my refund was sent via US mail. This transaction is fraudulent and it was conducted with willful and deliberately intent to defraud me of the full amount that the IRS refunded. I advise further customers not to use their service in the future.

TurboTax worse than reading your entire phone bill, about 10 different fees added on. I did some research. Finally made the decision to go with the basic addition which listed at $39 which I purchased at Target for $29.99. After filling out everything $15 filing fee, ok does not go to TurboTax. Wait you're done with Federal Taxes. Oh now State, guess what, now you have to pay $44.99 to finish your taxes. OMG I just want this to be over with. Fine, stick me. Finish everything and ready to file, WAIT $15 audit defense fund. Gee wiz, ok got me again. Fine. Can we get this over with? Accept.

I used Turbo Tax for the first and last time. Turbo Tax advertised free tax preparation. NOT TRUE. I had to pay $78 because I have a health savings account (HSA). I owe the IRS under $200. The IRS wants to charge me $107 for setting up installment payments. I don't meet the guidelines for a reduction for the fee. Turbo Tax never mentioned that there would be an IRS fee for processing the installment payments. Not free and full of hidden fees. I feel like I'm be extorted and robbed.

Filed 2015 taxes late, thus shelled out around $30.00 to purchase TurboTax software on Amazon. The purchase price was to include completion and e-file of 2015 federal income tax, along with that of one state of my choice. I only make around $25,000 a year, and my deductions are pretty simple: EIC, Child Tax Credit, and a few work-related expenses. Really, I'm capable of doing the paperwork myself but it takes more time and patience than I can reasonably apply to the task.

I followed a link from my credit union for a free federal return. Bait and switch was I was charged $90 for the federal and $40 for the state. I tried calling to get it corrected as I did not select any premium packages. Turns out if you elect to have the fee taken from your refund, you don't get a choice. Well the IRS did not release the refund for some reason so now Intuit/TurboTax is going to debit my bank account for fees I did not agree to and for the fee for the deduction for return option that I am not even getting. This is bait and switch and fraud and someone needs to put a stop to it. I called customer service and they put me on hold and dropped the call then sent me an email saying the case is closed.

Let me start by saying my family and I have used TurboTax for the last six years and honestly never had a problem until this year. Sadly TurboTax isn't the actually problem but because of the company they choose to partner with such as Santa Barbara bank and NetSpend I will not ever be using them again. After all I can get the exact same lack of service and for free through other sites. So here is the gist.

I've used TurboTax for years. Unfortunately this year was my last. I also used TurboTax to file my friends and family members tax returns. This year was a disaster! They didn't deposit refunds into our accounts even after we paid for the service, we had to wait for a check to be sent out. Others have had the bank used by TurboTax. Santa Barbara Bank commit scams and steal money! Not to mention the way they try and trick you into paying extra fees. They have become greedy, and I will never use TurboTax again!

I've used TurboTax in previous years for my personal and business taxes. I'm trying this year to import my tax information from last year and it won't import. It's making me start all over! TurboTax offers NO help! I was told to try another browser and reset my cookies, then I was told too bad I have to manually add everything myself. This is NOT acceptable for me! I use this software for my business taxes and it has everything saved from last year including inventory amount at the end of last year, my invoices outstanding that I didn't collect last year... everything! And so manually entering everything would take forever and possibly may even cost me an audit by CRA since it will be tricky to manually add everything perfectly to the penny.

Regarding TurboTax Standard 2016. We were not able to file because we needed to update the forms. But we were not able to update. After following the instructions repeatedly we were no further ahead. A call into their customer support line we were told by an automated response a 45 min wait and instructions for a call back. Further phone calls an hour later, NOTHING! Last phone call of the day - they are closed.

I filed my income tax return with Turbo Tax, as I have done for the past 5 years. I compiled all relevant information and before filing I tried the "Optimize Pension Splitting" option. I got a response which I didn't find interesting, and given the options "Accept and continue" or "Continue" I chose the latter. Well, I actually DID get the pension splitting. I tried everything possible but couldn't undo. I called Turbo Tax and was talking to a lady for 90' who couldn't undo it either. She said I had to start all over again. BUT, they wouldn't refund my $62, I had to start again AND repay. I'll never use Turbo Tax again. I wasted one day and $62 of my life on a lousy software and a lousy company.

TurboTax charged me additional funds at the end of filing. That's not the bad part. They used my account info given to deposit my refund to charge me additional fees that I had only given them permission to subtract from my refund. Unfortunately I had to wait 48 hours to discuss this with a manager. I was given 21 days to call in with my payment. They not only withdrew the fee once but twice causing my account to be in the negative. I can say one good thing about this company. They are nice to you while stealing your money.

I filed with TurboTax this year and what a complete disaster. They said it would cost 78.25 for the package. I agreed and I have a print-out sheet saying this amount will be deducted. Come to find out they took a total of 114.00. Never again will I ever use them. And trying to talk to them was fruitless... All I can say is do not ever use them or Santa Barbara Bank, which they had been sitting on my money since the 18th, and was never notified. TurboTax did absolutely nothing to deserve 114.00 of my money. Beware of them and their hidden fees... company is crap.

My review/experience with TurboTax. Good: Price: For what it is I'd say the price is great. CPA: The idea that you have one at this price is awesome. Desktop: Having the program to save various scenarios is extremely valuable. I'd recommend it just for this reason. Furthermore this program has a lot of very nice features in it and has a lot of good referenceable information. So this is very much a good idea just to be able to play with your numbers, save, and make another new scenario.

I tried TurboTax several years ago when I had one simple W2. I filed free, spoke to an agent when I had a question and thought it was ok. So, when I had to wait until the last minute because I didn't receive several W2s, I decided to just use TurboTax since I already had an account with them. First, they keep trying to trick you into paying for upgrades with pop-ups and promises of live agents, etc. When I successfully navigated through to free version, I was looped around transportation expenses several times because they have incorrect wording. "Did you sell or stop using vehicle for business in 2016?" I didn't sell. But their software only gives follow-up questions for sale/depreciation.

TurboTax Premier 2016 will not allow me to file my state tax returns. When I get to the screen that states "Let's Complete Your Purchase Online" it freezes. None of the suggestions on the TurboTax.com site are of any help. In addition, I thought filing both the federal and state taxes were included in the cost of the Premier addition. Found out only the Federal filing is free. The state filing is $24.00. But even grudgingly accepting that I had to pay for filing the state return the program just freezes. Extremely frustrating and a waste of time. I see from my research TurboTax had the same issue last year.

WARNING!!! I signed up for TurboTax's "Federal Free Edition" and "State Additional $29.99" e-filing of my taxes. They Bait & Switched me at check-out/just prior to filing... with A WHOPPING $169.96 in charges!!! I was completely unable to alter/change these bogus add-on charges online, despite several hours of frantically trying to fix these overcharges & attempting to contact TurboTax company via message, email, phone, online contact, posting messages on TurboTax's online message board, etc. OUTRAGEOUS, premeditated, CRIMINAL THEFT for tax filing. DO NOT EVER USE TURBOTAX OR INTUIT SERVICES!!! DO NOT USE!!! WARNING!!

Somehow, TurboTax found a way to make my 1040-EZ incredibly difficult and painful. I will NEVER use TurboTax again and I recommend you don't either. They were slightly cheaper than the alternative, but ended up costing me time, and an extra $308.00 that they accidentally duped me into paying for NEXT year's POSSIBLE taxes that I MIGHT owe (by the end of next year). When I called to complain, the lady said she was sorry they messed up. Then a long awkward silence - didn't offer to refund the money I paid THEM to screw up my taxes.

Worst customer service ever, never filing my taxes here again. Called asking for help and they just kept transferring me to another person who doesn't know. Apparently no one knows what they're doing there. So stressful, now I know never to do it on TurboTax.

I have used this software to complete our returns for several years. You used to just pay the software fee and as long as you were filing electronically there were no additional costs. Now you pay for the software, you pay to file and you pay a "convenience fee" of 2.4% to use your credit card to pay the IRS (if you owe vs. receiving a refund). They also don't provide all of the schedules in your pdf anymore. Last year our return was approx 130 pages... this year it was 12 pages and 4 of those included estimated tax forms for this year to send with estimated tax payments should we choose to do so. This is unfortunate as we plan to have our taxes done by an accountant next year. We clearly didn't save any money doing it ourselves and I will be happy to not have the headache next year.

THE FEES! I was charged over $100 after all the service fees and upsales. In the end I wasn't even able to file. Hoping my bank will reverse the charges. TurboTax is gifted in the art of ripping people off. Avoid the headaches and fees, don't use TurboTax.

When I began with TurboTax almost 10 years ago, the product was simple, intuitive, and very useful. However, starting with the second year, it's been one problem after another. TurboTax has gotten manipulative and sneaky about how they validate their charges. In the beginning, no charge was made without you selecting to add a new version or charge. Now, charges are added willy nilly without your express consent. TurboTax is supposed to for non-accountant types and they are doing all they can to sneak by you with fees. When you request explanation, it's because "Well, you have this income, so you need this new form. This new form means an upgrade." That may make you money because people don't bother to look into it, but it's poor business if you want to keep customers.

The Federal "free" edition is only free if you don't itemize. If you don't itemize, why do you need Turbo Tax to figure your taxes? If you do the free edition, all your info is in their server, and servers can be hacked. Might as well just download the IRS forms and get out a pencil. If you do itemize, the cost is actually reasonable if you don't add the state tax return. You can download your state's forms and fill them in using the numbers from your Turbo Tax forms. And there's no need for the CD if you do your return online. Saves you lots of $$. And if you don't sign up for the help with an audit that you probably won't need you save more $$. If you sign up for audit help every year, after several years, you've paid for audit help you never got.

I am very dissatisfied with the Turbo Tax process. Preparing the forms was easy enough but then they add on fees to deduct their charges from your tax return. They make it impossible to just do the federal once the state return has been prepared. Even though they say you can delete the state return, I could not. Their payment process does not allow you to not pay an extra $40 for the state return either. I would NOT RECOMMEND TurboTax to anyone unless I hated them.

Bait and Switch. Just finished last minute tax filing. The process was fine. Just don't like that at the very end, we were charged an additional fee for filing. Total: $90. It's not about the cost. I feel tricked. I like to know what I'm paying upfront.