Intuit TurboTax Reviews

My daughter is a forensic accountant and I did not want to bother her with my "simple" taxes. I used TurboTax Premier and she said it was 75% to 80% accurate. She could have easily found me more deductions. Did not really go into items where I could have gotten deductions. I had to know how to calculate many things that TurboTax should have computed for me. On unusual tax items had to contact Intuit for assistance - this was a nightmare. Spoke with 3 representative until connected to someone that was able to assist me. Hope the security is good. I believe my Apple computer has good security, do not know from Intuit's end. Bought Intuit TurboTax Premier from BJ's for $55.00. My daughter is an accountant and said that for a simple tax return an accountant gets $125.00. TurboTax Premier was not totally user friendly, do not know about security. Customer service was horrendous.

The help files are NOT accurate because they are verbatim from the IRS books and do not address the SOFTWARE issues. I am not the only consumer who looks to their help files for help with their SOFTWARE, but they give almost no help in the software. Therefore, the software cannot be accurate because the user does not know if the software was accurately used for the specific question they didn't answer. Even the telephone technical support people have been of no help. Twice now I have paid to have H&R Block do my taxes because of insufficient help in this software's help files AND unknowledgeable technical support people.

Turbo Tax continuously updates its programming to stay on top of any and all updates and/or changes to tax laws and policies. Its programming prompts the user to check for updates several times during use, to ensure the end user can take advantage of any last-minute changes. Turbo Tax offers free tax guidance and helped me when the IRS so-called customer service blew me off. The Intuit tax expert I spoke to helped me with an update that saved me thousands of dollars. No one could have asked for better. Turbo Tax offers two options... step-by-step prompts or 'do it yourself.' I normally use the prompt option, but find it quite convenient to go step-by-step to check my own work, as I can go instantly to any specific form and item number for review or correction. Turbo Tax is intuitive and very user friendly.

TurboTax has issues in 2016 with allowing you to use a Mac computer to run the program. It would not take payment for the state e-filing "because we were using a Mac computer"! The first time I called, I was put on hold for 2 hours and 20 minutes and was transferred a total of 4 times. Finally got through and got a code to enter. Then I called for my second filing for my daughter's taxes and they tried to have me pay more than the $19.99 fee because they didn't have the correct code. Put on hold again, person helping me was extremely rude - (Vanita), said I could pay the higher amount or she would put me on hold to see if she could find someone that knew the right code. No one ever returned to the call. I will never use TurboTax again.

Be careful when paying Intuit for the TurboTax service. When you are ready to file notice that the MAX Assist & Defend option is the default setting and if you miss that and then click the next button to pay you will be charged an additional fee of $59.99. My total was $184.05 for the Home and Business plus the state version. In five seconds, I realized I made a mistake but to no avail, Intuit had my money and appeals did not work and were a waste of time. This is the Intuit policy: "Once you've confirmed and paid for the service, we are unable to offer a refund." The payment step is one of two places in the entire software package that cannot be corrected. For most people MAX Assist & Defend is not needed and a waste of money. Intuit got an extra $60 from me but in the process but lost my trust and my willingness to recommend their service. I have used the TurboTax service since 1994 when Intuit acquired Parsons Technology for $64 million.

I have been a TurboTax user for years and have always been pleased. Easy features, pulls prior year info over, etc. Well this year I had many deductions so purchased the upgraded additions, offered the option to deduct it from my return, bonus easy enough! Then at time of filing that was an additional charge for this service. OK, anything not to put my credit card info online. Well here is where the trauma/drama begins. TurboTax uses a 3rd party and made the mistake of not reading every word of their disclosure. When my info from last year pulled over, it dropped the last 3 digits off my account number. As of today 2/23/2016 Santa Barbara Tax Preparer Group has had my refund for over two weeks and will not release it. After uploaded them my drivers license twice, verifying they have it they are now requesting I fax my drivers license. I have found hundreds of other having the same issues.

I've been using TurboTax for many years. I've never had an issue until now. This is my first year having them take the fees out of my refund. What a mistake! I went through the whole process of doing my Federal and State. Get all the way through the process and it tells me I can't E-file my state and I have to mail it in. Then I have to wait 6 wks for a refund! I don't want to wait 6 weeks and after spending a lot of time late at night on a Friday night, I was tired and just figured I'd contact them Monday when they are open. No biggie right? So, come to find out, the issue is TurboTax didn't get the business code on the 1040 right. My Federal shouldn't even been submitted seeing as that right there raises my chances of getting audited. It was a simple fix BUT there was no way for me to fix this. It wouldn't let me change the code on the State taxes either!

I have used TurboTax several times before. Thus far this year, our return has been rejected 8 - you see that, 8 times. First it was the wrong PIN for me. Funny... I wrote it down as it showed up on the screen. Then it was my husband's PIN they said was wrong. Next, they said since I put my name first instead of his they couldn't take it since last year his name was first. (WTH?) Then they said it had been accepted and since it was accepted with my name first they couldn't fix it. I spent half an hour last night with a rep and she ended up telling me to wait till this morning "to let the system catch up". Well, no change today.

Filed my 2015 return. Yesterday 3 weeks later I receive a letter from the IRS saying that they needed form 2651 which should have been sent when I filed. I called TurboTax yesterday. After 2 hours on the phone they sent me to another group (Tax Analyst). This morning I get this from them "I am sorry but I am not sure what the issue is. Accuracy Guarantee claims are for when and if you receive a letter from the IRS in which you were audited and incurred penalties/or interest charges. Have you received such a letter that shows penalties incurred?"

Like other posts I've seen, I feel swindled by the Intuit packaging gimmicks. I bought a bundled version of Turbotax Deluxe and Quicken 2016. I don't have complicated taxes. I bought the deluxe version because it supposed to come with State taxes. I was extremely disappointed to discover that the bundled Deluxe version I bought does NOT include State tax preparation. I have download that and pay an extra $40. I must say, it is a very well played Bait & Switch tactic with the name and packaging. You have to look at the boxes and descriptions very closely to see the switch between the regular and the bundled version. Maybe next year I'll just download the forms and do everything by hand again.

Filed my taxes with TT as I have done for the last 12 years (without incident). Received an email from TT stating, "Your refund is on its way. You will see your direct deposit within the next business day". 4 days later = NOTHING. Contact the IRS whom states my refund has been funded (3 days ago). Contacted SBTPG based on the information in the email from TT. I was routed to 3 different 800 #'s via an automated system. To finally get my call dropped 3 times and then to sit on hold for over 2.5 hours with no one ever picking up the call.

I have been using TurboTax for a number of years. This year I did my return using their Deluxe version. I completed both returns without any issues and filed both state and federal without any apparent problems other than constantly being bombarded for upgrades that I did not need. Both returns were accepted promptly. I received my stated refund in about 10 days. I kept checking on my federal return and after 4 weeks was finally notified that my federal refund check was being mailed to me next week. What the Heck - I had completed my return requesting Direct Deposit which I got on my state return. I printed a hard copy of my Federal Return and there "x"s through all account and routing numbers.

We are not sure what happened because tax support absolutely refused to help us or answer any of our questions, but we received an alarming email from TurboTax stating that our account had been accessed from a computer in California. It went on to say... "If this doesn't sound right please contact us." That's exactly what we did, but the man must not have understood, but I can't speak for his mind, but he didn't respond the way someone who understood would. He just kept trying to sell us a security package. My husband said "No thanks. You guys texted us so what's the problem?" The man became irate and hung up the phone!

My wife and I did our 2014 taxes with them last year and it work out so we decided to do 2015 as well. We used their website and as we finished up we noted the price which was supposed to be free. It started at 34.99 which we were ok with and then they add another 36.99 for state tax filing. At that point we just decided to pay it and wanted it to come out of refund. Then they were trying to auto tack on another 39.99 for "TurboTax Premium Bundle Services With Refund Transfer"! Total became $111 and some change...

I purchased Intuit Turbo Tax Premier Disc edition and installed it on my Apple Mac with the latest operating system. Turbo Tax Premier presented problems with my state filing. I was unable to file my federal taxes and had the rejected multiple times because Intuit recognizes a five digit electronic filing pin code and IRS sent me a six digit IP Pin code. Even upon my obtaining a five digit code my federal forms were rejected for electronic filing. I got an assist number from Turbo Tax and phoned many times providing my information with no return calls. When I spoke with a representative about my problems with state filing they were courteous, but not helpful. If my daughter were not an accountant and able to correct the problems and have me file by mail because Turbo Tax would not enable me to file electronically, my problem would not have been resolved. IRS is aware of the problem and advised me that Turbo Tax should have been able to assist me.

After using TurboTax for a number of years and preparing the return, as usual, I discovered that because my entire 2015 income came from Social Security, no federal or state filing is required. TurboTax still billed me $29.99 for doing nothing. After trying several phone numbers, all of which either no longer respond, or are disconnected, I eventually reached a Tech support representative. He promised I would receive a refund and it would appear on my bank statement. This never happened. After using my online bank statement, I was able to find a Customer Support number. I was told they would call me back, which never happened. Whether I need to ever do a future filing, TurboTax will never again get my business.

I filed using the free file 2015 edition of Intuit TurboTax for my taxes this year. It is essentially just a portal to try and sell you on their other products. It is an extremely drawn out process with constant attempts to sell you on the "upgrades". The worst part was when I tried to access my previous returns it would not even let me pay to get the plus edition. The help center was awful and kept running me in circles to the same options which it would subsequently not let me choose. Do yourself a favor and use one of the other various free tax services. Tax Slayer allowed me to access my previous returns at no cost and hassle free.

I have been using Turbo Tax free addition for at least 15 years without any problems until last year. Our tax situation has been the exact same for the last 10-12 years. They tried to stick it to me last year with their fees at the end, but I called and got them waved. I've seen at least 50 Ads on TV the last few weeks from Turbo Tax claiming to file for free, and we mean "0". Well folks you better hold on to your wallet because like a fool I started my return online 2 days ago and they have already tried to hose me out of 69.98 for an upgrade to Deluxe edition and for E-file. I DON'T THINK SO!! I would rather pay a local tax guy 500.00 before I will give these crooks one red cent. People save yourself some time, aggravation and money and find another place to get you taxes done. I'm done with Intuit my bank account. Peace out.

Tim customer Service was very rude to me. He could not download the product on my desktop because he said I have 3 accounts. I asked can you please help me and consolidated this accounts or create a new one so I can have my desktop downloaded? He refused. I asked for his supervisor's name. He said is Arlene but she was gone for the day. I called 1-888-777-3066 at 6:20. Was on the phone for 20 minutes and my issue was not resolved. I ended up paying $15.00 to have express ship to me. TurboTax should reimburse the extra $15 I spend because of their inefficiency to help me with a desktop download.

After using TurboTax for 18 or more years with no issues, I now find myself very unhappy about trying to print my returns offline to have hard copies for my records. It seems there is a riff between Apple and Intuit regarding protected library print codes beginning back in 2014 as stated by a Forbes article in a Google search. Is anyone else having problems printing hard copy returns using Turbo Deluxe from their Mac? It has become a real headache for myself and family for we need copies for mailing in returns and other reasons. I no longer feel Turbo is right for me after being happy for all these years. I hope a fix can be done before I switch.

TurboTax: When I log into your website, all I want to do is buy and download your software for 2015. Why are you making it so hard to BUY your software? I don't want to start it online.

I've been filing tax returns via TurboTax online services for over 10 years. I file my own and help 7-10 others every year. This year, my 22 year-old niece filed for the first time. Brand new account created with her email, etc. Near the end of the filing, the system deleted the entire return. She redid the entire return and filed successfully. She deposited the refund into her mother's savings account.

I filed my taxes with TurboTax because it said I could file free Federal and State. I always do a 1040EZ but it claimed I needed the full 1040 so it wasn't free. First they charged me for the filing federal (29.99), then another $36.99 for the State taxes and $34.99 to take the first 2 fees out of the Federal Return and pass through their bank. In the end, they filed a 1040EZ! What a Rip-Off! You lost me as a customer!

Everything was cut and dry, nothing too fancy. We had to call the IRS to find out what was going on with our taxes. After waiting a week and a half for a mailed letter from them it stated that we never typed in a 1095-A form.

I have been a customer of TurboTax Online for 20 years. For the last two years I have used their partnership with Amazon to receive a 10% bonus on my federal tax refund by applying it directly to an Amazon gift card. This year I was planning to do the same and could not find the option. It wasn't until after I clicked through the credit card payment process that I discovered it was no longer offered. I did not use TurboTax to file my taxes and instead used H&R Block as they are now offering the 10% Amazon bonus. Not only would TurboTax not refund my money, the manager I spoke to was incredibly rude and dismissive. I will never return.

All the advertising I have seen says free State and Federal. Well, Hello!!! Until you go into the site you have no idea that there are many costs. Once you start the return you realize that there are many exceptions and you have been conned. Turbo should cease and desist with their con job lies. The charges are there and they are high!!!

I paid for Turbo Tax Deluxe Edition, filed Federal Taxes and could not file State taxes, the desktop program does not even have information on how to file state by mail, you can only do one state tax return, there are glitches and updates all the time. The desktop app does not synchronize with the website. If you were looking at the convenience of looking up your status or continue your tax input from mobile devices, not really an option as you will have a duplicate file. Long story short, I called for some basic questions on my taxes. The rep is definitely not a tax expert and did not even know what I was talking about, she was not a tech expert either because she couldn't help me solve the technical problems with the program.

When the personal questions were asked, I checked self-employed. When I started answering questions concerning my business I received a response saying my cost would be more. Again, when I filled in my information my cost rose. I will probably not continue using this site and go to TAXACT with no cost. I do see that many complaints do involve self-employed business issues.

I have used TurboTax since they came out with it. I would say for 15 to twenty years now. I went to file my taxes this year and was charged for the premium service. They charged me 40 dollars for something I didn't ask for and didn't want. There was no way to get out of it. Pay it or don't file. How low can these people go to get that extra penny out of us? Then they wonder why a guy like Donald Trump is winning. People are tired of getting ripped off. This is the last year for me. I'd rather go back to the old way or pay someone else to do it for me. Shame on you Intuit. (Greedy, greedy, greedy.)

I am a customer of TurboTax Premier for 7 years. This year I noticed that Turbo Tax did not alert me on a deduction I should have taken every year. I tried to enter it this year and the calculations are off or not calculated at all. Since the two first representatives could not help me, I was transferred for the second time and I have been waiting for 1:30 min, after waiting 40 min for the first person to answer. It is ridiculous that being such a big company they treat customers in this manner. I asked the last representative if someone could call me instead of have me waiting and she said no. I also asked, "in case get disconnected, can I get a direct line phone number?" She said no. I would have to call back and start all over again. I have been on the line for 2 hours and 32 min. Still no answer.

I have used TurboTax - the web version - to e-file for approximately 4 or 5 years. Normally, it was just an overpriced way to e-file and itemize deductions. But I stuck with it because it was a one-stop shop with all of my info already there. However, as my taxes got more complex, TurboTax became impossible to deal with. The system makes mistakes, charges you upwards of $155 for e-filing (Federal and two states) only to advise that the Federal return -- and, subsequently, state returns -- cannot be e-filed and will have to be amended. Once amended, they are ineligible for e-file. Yet, the high charge remains...

I created an account two weeks ago then logged off. Now I can't get back in. I tried creating a new password and now I am locked out of my account. I called their customer number and got a robot who was not reading the information I was putting in. I finally got it to transfer me to a human and they said it would be an hour wait time. Someone is supposed to call me back. This has been going on for three days and I need to finish this up and get on with my life.

I have filed with TurboTax for now 9 years since I started filing in 07. This year they charged me twice for the deluxe edition. Okay I will pay it this time, not next year because I wasn't aware of the extra charge this year. So I filed on 1/27/16 and was accepted 30 minutes later. I was given January 28 - Feb 17 for a time frame. No big deal, usually get my refunds within 2 weeks. Well the only thing I did differently this year was file using TT Deluxe Edition as compared to the Free Edition. Now here it is Feb 11 (15 days) and the next batch for the 2/16 Direct Deposit Date came out AND I DIDN'T EVEN MAKE THAT.

We have been using TurboTax Deluxe (CD or online download) since the 90s and have been very happy with the product until this year. This year we purchased the CD format and have been very unhappy. The updates had to be done manually and we had to file our state tax using the state site because TurboTax would not download the forms. We paid for state returns and did not receive the product so we are very dissatisfied. We will give the software another try next year because we have had no problems in the past. Hopefully it will go back to being a product we can trust.

Some evil dumbass was able to obtain my e-mail address and hack into my turbo-tax and file. I just can't trust that this won't happen again especially since I am one of the many people affected.

I have always used TurboTax free edition. This year I decided I would pay the 29.99 to file to support them. I filled in all the forms answered all the stupid questions and finally came time to efile. Before I could efile they wanted me to agree to pay an additional 34.99 to set up an account in my name. Nowhere did it say I would be charged this fee to pay the 30 dollars from my tax return. When I chose the cancel it said it would erase all my info and I would have to start over from the beginning. I had just spent an hour on my taxes and didn't want to start over.

Called because unable to download state software and was on hold for over an hour and the assistant picked up phone and told me to hold once again and then after 25 min hung up on me. Their own message on their software said to call this number for resolution and still have no resolution.

I have used Turbotax for YEARS. This year they have changed it. I have always used the Standard version as a self-employed person. Now, they make you buy the Home Office version for DOUBLE the money. I have called the supposed "support line" after an hour of speaking to people with very poor communication skills, using all the customer service clichés of "Sorry for the Inconvenience." They could explain nothing. When I said I would but a different product their comment was buy the standard, and if you have to upgrade it will ask you and you can pay the difference at the time.

TurboTax says state filing is $19.95, but when I got to the final e-filing stage they tacked on a $34.95 service charge. When I tried to back that out, they locked me into the e-filing and now I'm on hold for 75 minutes waiting for the secret to releasing my tax information so I can manually file. I'm switching to a company that doesn't try to trick me after the fact. I'll never use them again.

I paid for a version of their software that included CPA and Tax Support. When I contacted customer service, twice, I got disconnected twice. There is no direct number to CPA support. They make you contact the main number and when you are transferred, you are disconnected. I think this is intentional. TurboTax makes it as difficult as possible to fulfill their advertised obligation.

Every year we choose to send hard copies to the state because they always charge to electronically submit taxes. Turbo Tax can't seem to keep up with states because they have no way for you to electronically enter your information for direct deposit if you manually submit your taxes. In addition, it seemed impossible to get a hold of anyone at TurboTax to discuss what to do to keep the state from automatically generating a check!

I had a 1099-MISC. They took 28% off my 1099 when it should only be 15.3 and once clearing the information I tried again and they took 38% off on top of making you agree to pay $35 to even be able to do a 1099. They became money hungry over the past yr!

I started doing my taxes with Turbo Tax free edition, but wasn't able to finish without upgrading. I am a truck driver and had some deductions, so I had to go with the deluxe version in order to actually deduct my expenses. The price for the deluxe version was $34.99, so I decided to check out H&R, which was only $9.99 and gave me the exact same tax refund. H&R was very user friendly and didn't ask some of the stupid questions that turbo tax asks.

BEWARE!!! This tax option is easy to use but tries to DOUBLE THEIR FEE at the end without you noticing. It tells you the cost is $34.99, and then All of a SUDDEN!!!... You're being charged $70. It's $34.99 for the taxes and then another $34.99 for TurboTax to OPEN an ACCOUNT to deduct your payment from? You've got to be KIDDING ME! I've used TurboTax before and never got charged this fee... They tried to sneak it in there this year and I think that's pretty Crappy and SHADY!! Especially to all the loyal customers out there. ** TurboTax... PS you can avoid this fee if you pay by credit card. It only charges you this if you choose to deduct it from your refund.

I had 2 W-2s and entered both. Took all my information, however when I thought I was at the point to e-file I only saw one W-2 information and amount. I tried reaching TurboTax, waited 4 hours and now I contacted another Professional tax preparation service and they say this is common with TurboTax and have to wait once again to amend my taxes. I don't get how the software was working. I followed all the steps and entered all correctly. I feel this is a way for TurboTax to get people to pay for the FREE service they offer... NEVER AGAIN will I use or refer anyone to TURBOTAX. Horrible experience...

I filled in my Federal and State Tax using turbo tax 2015 free addition. I was careful NEVER to accept any of the turbo tax sneaky upgrades. It was a simple form and I owed no taxes, but when it came to filing my taxes... TurboTax demanded that I pay for $71.98 for e-filing my return and there was no way to get out of it! I called and 45 minutes later I got a return call from a young lady named Megan. She stated that I must have upgraded the product when I filled in the form and the only way I could get the free form was to clear out all the info I entered and start over. I thanked her and cleared all my data!! Headed elsewhere to do my taxes! DO NOT WASTE YOUR TIME OR MONEY ON TURBOTAX! PERIOD!

I finally reached a reasonable customer service representative who allowed me back into my account. But it should not have been this difficult, especially for a loyal long term customer.

In 2015, I got a notice that I owed the IRS more than $1,000 for the tax year 2013. I had filed with TurboTax. Although they have the information to get into my 401K and say they can pull all necessary information out of it, they did not. I had to get help from my account manager in order to file an amended return and pay the tax and penalties. TurboTax did not help with that payment. This year, I decided to try again but as soon as I got started, I could see that they had my 2014 federal and state refund information wrong. I had to dig out last year's returns and correct that information. Very untrustworthy for the price I would say.

My granddaughter in Atlanta has Premier Deluxe Turbo 2015 that I installed in her Mac. I have the same app installed from the same disk on my Mac here in Texas. We are trying to do her tax return in tandem. I completed a copy here in Texas and she did one in Atlanta. I tried to open her return and the first thing I noted is that it asks for a password for my Intuit “Account”. As far as I know I do not have an “account”. I did not put a password on her file when I saved it. When I enter an Intuit “account” password (a generic password that I use for non-critical accounts) and then try to open the file I receive the following message. “The document 'Christine ** 15.tax2015' has the wrong tax year or some other issue that prevents us from opening it. Please make sure you have the right file and try again.”

First of all when I filed my husband & my 2015 taxes TurboTax stated it was free, until it came time to E-file, then Turbotax made me pay $34.99. Even though I had no extra forms to file TurboTax site would not let me file without paying. Secondly I was helping my daughter's boyfriend file his 2015 EZ form. TurboTax filing was free up until I went to E-file then it wanted $34.99, it would not let him file, I called Intuit/Turbotax and the representative said it shouldn't be charging, but couldn't do anything to help. So he logged off, went to TaxAct and filed his taxes for free, same info. TurboTax is unfair and should not be allowed to rip people off.

First off when you get your W2s they already have your refund amount... for state and federal. If you have more than 1 W2 add all state withheld tax amount to know exactly what you are getting, then add all state tax amount to know exactly what you are getting. Mailing them would be lot better than filing with Turbotax! I tried TurboTax all up until it said process... because they were trying to take at least 1400 of my money. Which is fraud because they claim it's a free service, but it's not. Don't use them ever! Again get your W2s from a local library for free! And fill them out. It's simple addition, and box checking. Mailing them in will take a little longer than a 72hr turn around, but at least you know the state will give you all your money you worked for!!!

Could have used H&R Block for free and gotten $117 more back. Instead, TurboTax charged me $34.99 to file a 1099 Misc and another $36.99 to file state taxes. After paying all of these fees, they calculated my return to be $117 less than H&R Block calculated it to be. I called to complain about this as they have a "maximum refund guaranteed" policy and they said they would refund me my state tax filing fee but have yet to do so.

I've spent over five hours on the phone on hold trying to get my money back. Rather than doing the right thing TurboTax beats people up with their long hold times till people just give up. I still have not gotten my money back from these scumbags.

The first year I used TurboTax was good, it was free like it advertises to be. I just filed my tax with them again and I can tell you I will look at other options next year. 34.99 to use TurboTax then another 34.99 to have YOUR tax money direct deposited or receive the credit card. What a ripoff. I'm DONE!

Downloaded TurboTax for 2015. Started inputting information, the program froze. Had to end task to get out of it. Reopened and it had saved some of the information I had input but not all. Did this three times then tried to contact customer support. This was the largest problem. I eventually talked to someone, explained the problem and they promptly put me on hold. I waited on hold ten minutes then tried to call back in. Each time was told by automated system that the wait time was 35 minutes and they would call me back. We'll see. I believe I will ask for a refund and use a different service.

I have used TurboTax in the past, when it was good. Now it's just a headache! They try and get you to upgrade at every chance they get! And when I try to contact support for these fees that I did not agree to they just keep you on hold then hang up on you! So very frustrating. STAY FAR AWAY FROM TURBOTAX!!!

When we first used this program, we also went to a tax 'specialist' who could NOT complete our tax filings as well as TurboTax. First, we were surprised but now, it's become a necessary tax tool! Its value is in the tax write-off! 100% deductible for tax prep. Can't get any better than that! Plus, we follow the IRS's suggestions/codes, to be sure we're completing our form legally and correctly. If I could follow the program, so should anyone else! It leads you but you provide the numbers and it does the math! Great set-up! I've told all of our friends how much better this program is, and certainly, less expensive than visiting an actual tax preparer! I believe it's as secure as can be. Direct connection to the IRS and the system delivers the tax return quickly, and we normally receive our notification within two weeks!

I was told by a good friend about TurboTax, and I've used it ever since. It seems to be so easy if you have an easy return. That is no complications, just put down your info from W2 School and you're good. But if it's a little more then you run into trouble. For example I took out some money from my 401K, and it was not so easy. I did all the required steps and there were a hiccup. The money from 401K was somehow not listed and I ended up owning that tax. And I was told not to use them with that money, but I did. And I paid the price. As I said it's great for just putting in your information. But any extras you might want to go to a professional.

I like them. They are very on point and they always help you along the way. If you put in the wrong information they help you to get choices of what is best for you, great. I have been doing my taxes for the past 4 years and I don't have to pay much to have it done. It does take time for you to gather all your papers. I would recommend them to everyone especially if you are doing single taxes. It is the easiest thing that you can ever do. You don't have to even think. Very secure. You get a copy of your documents electronically and it is also stored in your online account with them. Pretty safe, no issues as of yet.

Any errors I have noticed has been very quickly corrected by Intuit. I have not noticed any errors in the last five years. While not a cheap program accuracy has been very good. The only problem of any significance was the program bundling and cost that was attempted last year. Stupid, stupid stupid and only when Intuit's feet were put to the fire was it corrected. The cost continues to go up while other tax revenue continues to go down. The way previous years are integrated into each year is a big value with regard to this program.

Although I guess I don't know for sure, I've used TurboTax for at least five or six years now and I've never had any issues, audits, etc. as best as I can double-check their results, it always seems accurate to me. TurboTax is getting a little pricey these days if you need to upgrade to any of their specialty services. For me, I have to pay extra for their upgrades since I sell a lot of stock (via employee stock plan grants) throughout the year. You can't input any of your stock sale info without this level of upgrade. However, it does seem pretty thorough which is good. Still pricey in my opinion.

I can only assume it's accuracy as when I came to a bump in the road there was nothing or no person or number or online help to steer me to the correct answer for my purposes. If you value some measure of peace of mind I would say that devalues this product. I've not had any peace of mind since I tried it last year. I still worry that my information is out there and it's scary. I'd like to know that it is destroyed after being filed but there is nothing to say what happens to your personal information after it is filed.

Tax forms and filings were accurate but checkout at the end was a disaster. I don't think TurboTax should be able to charge additional fees to efile when their system is down and you can't call anyone without being hung up on repeatedly. I should have been able to pay for my efile with a credit or debit card but their system wasn't working again this year, so the only way to file is to pay the extra fee to allow them to take it out of my federal return. Terribly displeased with the difficulty of paying for efile. This company has to address this issue. This was the same issue last year where their system said the card wouldn't go through but when you check your bank account online, the transaction is right there! I believe that they will probably be hacked again this year since their primary concern seems to be the profit margin. When a company simply can't be bothered to fix a basic problem from last year, you know they haven't fixed their security either.

I thought this was a very accurate and easy to use program. About 6 years ago, after putting all the information into the program, I ended up owing money for Federal tax. I took the same information to a local CPA and wound up getting a good sized return. My advice if your taxes are very simple, and there are not a lot of special circumstances, the software is fine. Otherwise, it's wise to spend the extra money and use a CPA. It is worth it in the long run. It's much less expensive than a CPA. However, depending on your circumstances, you stand to receive a much better return using a CPA if you have a more complicated return. It is quite easy to use. However, I think the software misses out on a lot of deductions a human would easily recognize. If your returns are in any way complicated, use a CPA. I had no issues with security. I have not heard of anyone having any issues with the security of their information or having their social security # hacked.

Well worth the $25 for them to obtain all amounts, employer #s, fill out the forms, file electronically and store the info. Used them for the past 3 years, recommend highly & will be using them this year. Have received over $4000 that we didn't know about tax credits, over $1000 each year. Easy to navigate, good directions & their telephone assistance was prompt, thorough and professional. It's an excellent value. We wouldn't keep using them if it wasn't!!! Never had any type of security breach, and our tax refunds have always been deposited electronically into our bank account within days...

They recheck for mistakes, they update every time you log on. You go through all the categories and subcategories to make sure nothing is missed or overlooked. You don't get that at a tax preparer's office. Compared to H&R block, extremely great value. Any preparer charges 150.00 and up. This is a most excellent deal at 49.99. You have to be a fool not to use it. They also ask all the right questions to get you the max amount of refund. They make it very easy, asking the right questions. They walk you through every category if you want or you can skip thru ones that don't pertain to you. You can save and go back any time to correct or fill in. That way you don't miss items. I have used them for yrs. and have never had my security compromised. Requires a password when filing and results go to your own email. I am in the comfort of my own home and not in an office where someone can hack.

This tax preparer has been very accurate when it has come to my own personal tax preparations. Several times I have forgotten to claim certain benefits and it corrected me to make the claim. There are double checks all along the way to assist in filing correctly. Compared to companies offering tax preparation this system beats their price by at least 5 times. I buy this program every year without any regret. The ease of use of this program is very astounding. It offers two methods of calculation: For the novice it runs through the whole process page by page, prompting the user at each step. For the experienced filer, it offers the form by form calculations. I cannot definitively cover the security of this program since I have never had an issue to which I had to question the security. This alone does not give a true appraisal of its security, but it is my only experience.

Biggest drawback is once you are signed on and locked in, then you lose some portability if you want to move your information into other programs without a big migration headache, Then all of the upsells and undisclosed fees that they wait until you have put all of your info into their propriety software, JUST do the research before you sign on with any tax preparer program. If you want to change from basic 1040 to a schedule c business they rake you with fees. It is a bit much if you have never dealt with these type of rope them in then upsell for nominal fees. TurboTax works well even on a slow connection, and they have fast algorithms, that do your numbers crunching quite well. Valid suggestions included. Haven't had any breaches that I am aware of. Their servers set up a VPN tunnel when you log on. They also advertise that they run state of the art monitoring tools.

I don't feel that I'm receiving the most accurate return based upon confusing definitions given for most questions that I may encounter. Such as interest in student loans, capital gains and other complicated areas tie most people using program. I don't like spending money for questionable proper tax returns. This can happen even with a CPA but at least they have their signature on documents for IRS to go after with any errors. Same with state taxes. Find the whole process very time-consuming and always log out and go back to it at later time. Eventually become aggravated and call a certified public accountant because it makes me feel better about filing and getting better tax return. I don't trust any security. Always a risk when filing online. If the IRS has already been violated by cyber hackers why and how can these programs be trusted.

Every year something comes up where I have to contact them and figure out how to use some aspect that led to errors in my return. Every year they update the old errors and make new ones. Can handle the most difficult of tax returns. For example, I get a federal employee disability 1099-R, which for years TurboTax had to do a workaround to get it to report properly. It wanted to put the income on the wrong line of the 1040. It has a step-by-step approach, which admittedly can be a pain sometimes when you aren't sure if your situation fits within the context of the question. It does simplify the tax return, though.

I have never had any issues with filing. Multiple checks are done by the software to ensure that the return is error free. The software is able to pull up past tax returns and fills in a lot of the information on the current tax return. I like this feature because it minimizes user entry error. The cost of the software is a bit on the high side. For me it is more of a cost versus benefit. I would rather spend a little bit more on purchasing software than rely on myself to go through the sometimes difficult to understand tax forms on my own. The instructions are easy to understand. TurboTax takes the complexity of tax return forms and simplifies them into easy to read instructions. I have never had any issues regarding security with e-filing. The software has done a good job of ensuring that my tax information is kept confidential.

I tried to file my taxes online w/ TurboTax. This was my second time using this program. There was a question on my tax form I did not understand. Someone was supposed to call me about the question, but never did. I had paid for the service & lost my $149.99 that I was charged. I will never use TurboTax again. Spent the money, but never got my taxes filed. I had to go to a tax preparer to get my form corrected. Not only did I pay TurboTax, but I had to spend another $150.00 to have my tax corrected. I hate TurboTax for the reasons I mentioned above. I had to pay first. My taxes never got filed through TurboTax. They kept my money & never completed my tax return. I have no answer to the security question. I just never got my taxes filed & it still cost me $149.99. I did not receive a refund from TurboTax.

Manipulation of the data I input, combined with software included information for both state and federal, as well as additional data the software downloads is always extremely accurate and works for results that are in my favor. I believe the price paid for this software package is very fair. I do have concern that there is a new version every year, but believe it is a small price to pay to keep your information private. If you can use a computer and understand the english language you can use this software. Obviously there are those that cannot file their own returns, but with a minimal amount of knowledge you can prepare your own return. I rarely do work on the "internet" or in the "cloud" but have not hesitated with this software. I have never had any adverse issues with the security of this package.

Never been audited so it must be ok although mine is a fairly easy return. The software does take you through a recheck of the entire return before sending which is reassuring. I think it's terribly expensive for what it costs to purchase the software every year. Some of the local companies such as H&R Block offer less expensive preparation and I'm thinking it might be worth taking the time out of my day to go there to save some money. Pretty straightforward system. You are asked a series of questions. The program directs you to additional screens where you can file information to be inserted onto different forms and worksheets. I have never had a problem that I am aware of, with TurboTax security. It is a bit bothersome they do not REQUIRE you to change your password with each tax year however.

I found TurboTax to be extremely accurate, with tools provided to recheck your form before finally filing. It also has all of the forms necessary for filing at your fingertips. I found this filing option to be profoundly better than paper filing. All of the forms and options for deductions are at your fingertips. This service is quite valuable for those with limited abilities as well as the astute, for going through the complicated process of tax filing. As stated before, the site is easy to use with all of the necessary filing documents at your fingertips. When using this site you are able to save your file. There is a security code from the IRS that must be used before the filing is complete. To this date I am unaware of any security issues. However, I feel that nothing is 100% SAFE.

TurboTax is very user-friendly and walks you through every step of tax return preparation. They also rate your risk of being audited. I would suggest writing your passwords and PINs on your tax return so you know where to find them for the next year. Usually the deal is you get the Federal free but have to pay for your state return. If you forget something and have to amend your return it can be costly. It's easy enough to use but it still takes time because you need to read through all of the questions to make sure you don't miss anything. If it's a simple return the program is very easy to use. I've used this product for about 8 years and haven't had any problems. Using your debit card to pay at the pump for gas is far more risky. So far I haven't had any issues filing online.

I really like the fact that they save all my personal information from one year to the next which saves a lot of data entry. I have never had any comebacks or audits using this tax program. I feel that this tax program is all that is advertised. I have used other tax programs and have paid a lot more including private tax preparers. This tax program walks you through the process step by step, thus it's very easy to understand and use. As I said previously, they save my personal info thus it saves on entering the data over again, like address, Soc. Sec. numbers, etc. We have never had a security issue with this tax program. If there had been an issue I am sure that we would have found out immediately.

Mostly accurate, but not so on relocation moving and reimbursement from employer and making changes with an amended one. But other that, I think pretty accurate as this past year I compared to H&R Block. Didn't like how for 2014 taxes, TurboTax took out the investment part from Deluxe without telling anyone. Due to customer backlash, they later added. Wish such backlashes happened on other products. TurboTax is very easy to use, granted, I've been using it for over 18 years and I like the interface. One reason I stayed with them, despite all the controversy last year is because H&R Block isn't as easy to use. I have no comments on security other than I've never been hacked from a tax perspective, so I presume it is secure, but I just don't know so.

The site required numbers that simply were not defined well enough for me to find though I entered every number on the income statements, none "worked". As I could not get past the initial requirements, after wasting time with numerous tries, I eventually gave up in desperation. Therefore, any input beyond that point would not have any veracity.

They get me more deductions than I could get on my own filing a paper form. Very quick, very easy, and you don't need to spend hours reading a bunch of instructions! Not too happy to have to spend a minimum of $34.99 ($69.98 if you don't pay with a credit card and instead choose to have fees deducted from your refund). You don't have to spend hours reading a bunch of instructions, just click through and it will ask you about all kinds of scenarios in order to get the biggest refund possible. Not really sure I know much about the security of TurboTax. I do know it's a little annoying to try to log in but require a code be sent either to my email or phone in order to do so, but I can understand why it might be necessary.

I have never had any issues with inaccuracy of this tax preparer in the 10 or so years I have been using TurboTax. I have used many different versions over the years and they have all been accurate, at least that I know of. It's much cheaper than going to an accountant to have taxes prepared. For about $75 you can prepare your own taxes at your leisure, so it's well worth the price. TurboTax is very easy to use. It has guided step by step screens. It takes you through each one of them. If something is required, it tells you something is required. I don't have an issue with the Security of this product or the company that makes it. I believe if there were any breaches in security they would be handled appropriately.

Easy to use, step by step guide. I have used TurboTax for over 6 years without a problem or audit. I am very please with TurboTax and recommend it to anyone who doesn't want to sit in the front of a Walmart with a clerk. Although it may seem a little expensive, the process is easy and can be done at your leisure, saving your work and coming back later. The EFT is easy and fast. The process is easy and has many helpful tips. If I have a question, I know that I can call to get the additional help I need from their support staff. The security is as strong as I would imagine. I have never felt that my financial information was at risk. I trust TurboTax and am not worried that my sensitive material will be breached.

I have used it for a long time and it has never made a mistake. It is easy to use and very helpful. It is easy to file electronically using TurboTax considering how much it cost to hire a person to do your taxes. It is a steal. At least less than half the cost of a human to do it. I like the fact that no one sees any of my personal information. It leads you through each and every step, in fact it is a little too simple. Sometimes I wish it was a little more sophisticated and acted like I actually was a smart person. They even lead you through the process of setting up your security ID. Then they never sell anything of yours, including when the government asked for personal information they declined.

I assume it is accurate since I have nothing to compare it to. I don't take my tax forms for a second opinion. I always get the refunds they state. You can't beat FREE! Free Federal and a very small fee for the State. You have an option to pay a fee (or upgrade) if you want them to represent you in case of an audit by the IRS. It walks you through everything by asking you a lot of questions. If you are not sure how to do your taxes then don't skip any of the questions and you can't go wrong. I have never had any problems. They give you a security number to sign off with that only you can read. You do have to provide your Social Security # of course but I have never had any issues with this either.

I rate this in the middle because I really don't know how accurate this is. We, the consumers, do not have access to the forms and instructions to do this ourselves. If the forms were still out there, I would be filing the EZ form. My federal and state tax returns were filed for free, so this is definitely a great value. This preparer is so easy to use. You just follow the instructions to fill in the numbers from the boxes on the W-2's and answer questions to get you the most you can. I haven't had any problems that I'm aware of using this preparer. I have used this preparer for the last 4 years. There is the security lock at the top of the browser. So if you trust that, it is a safe website.

Updates keep coming even after you already filed your taxes. Too hard to change items after you get to final step. Limited the amount of uses for program. They got money hungry and I for one won't be using this program again. Last year they cut back on how many uses and I had to do it the old fashion way. I only do my family's taxes. My daughter and son's and of course mine and my wife's. I really don't know about the security of this program (tax preparer). I have not been hacked because of this product at least.

Never had an issue with this product. Always been able to find out answers through its software. Makes sure when I check my account if it was accepted or not. If not helps me with the issues of why not accepted. Great value. For what these tax preparers charge this is the next best thing. I used to pay about $150 to $200 for a preparation. With this it's only one amount. Very easy to use. The questions have little side notes to make you understand what they are asking of you. Also never had a problem with the software. Never had an issue of my information being unguarded. I have been using it for the past 9 years and always safe. Never been let down. My information is secure.

I believe at this point it's pretty accurate; I guess I'll never know unless I take my taxes to get double checked. I believe it to be pretty accurate though. Cheaper than an accountant; however it started out as saying it is free and by the end of it I was paying $75 so that was a negative, but like I said- it's still cheaper. Asked easy questions to guide you; you can use the short list if you have nothing to itemize and/or use a longer list of deductions if your taxes are more complicated. Seems to be very secure; I have not had any issues thus far. I forgot my password and it was easy to retrieve it, but it would be hard if someone else would have tried.

Very accurate. I'm not a tax preparer but I would imagine most inaccuracies are due to incorrect user input. It's very easy to use and understand. For the convenience of not having to deal with a cpa, the software was well worth the money. It's also a comprehensive product that made me feel good about the price I paid. Very easy to use. Clear prompts and it won't let you continue if there are errors or missing information. Very easy to use. User-friendly interface. I am unaware of the security of the software I used. I don't remember if it promoted a particular level or type of security. I suppose I assumed my info was safe because it was a local program.

Hidden fees, they are not telling you what you are going to pay until you hit submit, then most of the information is misleading. Had to get answers. It's expensive. I would not recommend anyone to use it. Too complicated. The value is not worth well. It needs to be cheaper for everyone to afford. It's not easy to follow, instruction are unclear. It take too long to prepare. Most of the information is usually missing, If you can't understand something there is no support. You have to pay extra for support. I was worried about security to my information. I was not sure if they are the only one have access to my information since it's online. You have no guarantee.

Seemed accurate. I wouldn't know for sure because I did not have an outside professional prepare my taxes, so I had nothing to compare it to. Seemed to be good value for the money. Much cheaper than going to a professional company/professional tax person. Definitely would use again. This program was pretty simple to use. Pretty straight-forward to use and definitely seemed geared toward the average citizen to be able to use. I think it was safe but I would have no way of knowing for sure. Nothing is truly extremely secure anymore these days, especially if it is online.

Up to date on the latest changes to the tax code. Fully explained, including the consequences of the new laws. All IRS forms are explained in detail. We use the Home and Business edition, and pay about $65. It's far less expensive than the services of a tax preparer, and well worth the cost. If you follow the very detailed instructions, you shouldn't have a problem. After all, these are government forms, so they can be a bit tricky. Take your time and you'll be fine. Turbo Tax has been around for quite a while, and its reputation is spotless. As much as can be expected, it's secure software. We've used it for years with no issues whatsoever.

Easy to navigate, review questions, and all data is held for the following year's tax preparation. Any discrepancies are flagged so that the preparer can re-check. Software tailored to individual needs, from basic quick file to the more complex 1040 with attachments. The software guides a preparer through all the steps. Pretty much the same answer I've given before: easy to navigate, the software contains necessary forms for filing a complex 1040 and that's it! I don't think anything is secure anymore. Since we have to file the thing what's the difference? The government is going to find out the answers anyway, if they don't know already.

About the same as almost every other tax preparation assistance. I always look to find the lowest price and usually can find at least a $10.00 discount. I think I'd prefer to do my own taxes rather than spend what amounts to a bit more than 10% of my annual refund. I'm going to look into the possibility this year. Sometimes confusion, particularly navigating through previously completed sections after logging out and then in again to continue completion. I guess no one has hacked my return info as I've always gotten my refund check without any problem. I think the log in process is a bit weak when compared to a more secure site.

Easy easy easy. How much can I say - it's accurate.

Have been using TurboTax for several years without any issues. As you go down through your return, TurboTax checks behind everything that you do for complete accuracy. Best way to get a good price on TurboTax is file early with offers that they give. Usually happens around early February, otherwise they can be on the pricey side. Very easy to use. Guides you through all areas and offers suggestions that you might have overlooked. No issues with security. Trust TurboTax. Have been with them for several years.

My returns are simple and I expect the results to be accurate. I don't know how accurate this software would be for a more complicated tax return. The price for a simple return utilizing the standard deduction for a single taxpayer with no dependents is very reasonable. For a simple tax return utilizing the standard deduction, this tax preparation software is very easy to use. Help screens are readily available when needed. I've used TurboTax to file my tax returns for several years, and have not been notified of any security breaches. Wish I could say the same of my employer.

2 of the last 3 years the IRS found errors and I had to pay extra with penalties. I got no back up from TurboTax. Evidently, if you don't buy their service, you can expect nothing. I could have done as well myself if I wanted to get into trouble. Why bother with TurboTax? As it turned out, they made the same mistake in the same area for years. It was easy to use all right! But it was wrong information. If you try to bring it to their attention, you get nothing back and they make no attempt to change it. The security seemed to be okay. I wish that they were as accurate with their content as they are with security.

I have never had the IRS ask any questions about my returns prepared using their online program-- I value their product immensely for they provided peace of mind. This year, I am very grateful they chose to go completely free file, state and federal, as I am on a fixed income, and I will use them for 2015. They let the consumer go back and forth to ensure items do not get missed or skipped. They let you save and come back. I especially like their final review process. I have zero concerns thus far about the product security. I do read to discover whose companies have data breaches regularly to stay aware of risk.

TurboTax online guarantees accuracy. I have never had an audit or any contact from IRS with concerns about any entries to any of my tax returns. I have not paid a fee for use of the TurboTax online tax preparation software. I've been using it for free since 2004 and the value is awesome! I've been using it for free since 2004 and it is very easy to use. Just enter the data and TurboTax does all of the calculating and makes suggestions. I've been using TURBOTAX ONLINE for free since 2004 and I've never had any security problems. I feel safe using the TurboTax online tax preparation software.

Very quick and easy. I have been using them for years without a problem. It is always stress free and I have never encountered any problems. I have no idea what you mean by value unless you are speaking of the price. It is definitely worth every penny for the deluxe version and is very accurate. It is so easy to use and it saves all your information from the previous year. If nothing or very little has changed then it is a breeze to do them. They are extremely secure and use all methods necessary to protect one's identity and information. I have had no problems with security in the past.

No mistakes to date by using this program. Very accurate in calculations. No returns have been returned to me saying there were errors in filing. Very easy to follow the program. Does all calculations for you. No paperwork required to complete your tax preparation. Highly recommend using. If you can read, you can complete the filing. Very easy to follow. Just follow each step in order and it will guide you to complete your filing. Have not heard of anyone being hacked into using this program. It states that it is a secure program to use and I believe it be that. Recommend it.

I have used Turbotax for years and while not happy to see all the complaints, glad to see that I am not alone in being unhappy with this year's version of Turbotax. Very hard to use - couldn't even input our mortgage interest and there was no way I was going to be on hold for an hour! Am seriously considering switching to another software program like other reviewers. You used to be able use this program so much easier - it's not like we have a bunch of stocks, etc., however, I actually used Turbotax back about 8 years ago, and it worked great even for the more difficult return (Schedule A, C etc.). Shame!

We have used Turbo for the last 9 years without problems. This year is certainly worse. For Deductions & Credits/Estimates and Other Taxes Paid, the software told us we should use State and Income Tax for $5,461. However, the software is using only State Income for $1,035. After 4 calls and 6 hours waiting, the last call was disconnected AGAIN. We have gotten nowhere with Turbo Tax.

I've been with TurboTax for over 5 years. Unable to complete my taxes. Talked to customer service and the young lady that tried to help did her best. It was the IT dept she was chatting with didn't have a clue what to do. Will be using H & R Block now!

I have used TurboTax three years in a row. I have has issues each year but nothing like this. I moved from one state to another. I had a couple weird w2s. After I paid $110 to have my taxes done, "O wait we cannot e-file". Now I'm paying an accountant to redo my taxes. WASTE OF MONEY. Don't bother to call customer service, they couldn't help a eskimo make ice. Very low training and knowledge. Will not be using TurboTax again.

Never again, they charged me 106.00 for what I don't know because I never got to itemize my return. It kept taking me round and round. Same thing. No progress. Nothing counted - dental bills, gas, repairs. I delivered food in 2015. I thought something surely. Nope. Also my deduction from work was 1700. How in the world did I only get 1277. I got 545 every two weeks. I would get 265 out of that two week pay period. I'm still in debt. Thought this would help me at least for my dental bill 2000. Emailed, asked questions, even signed up to get a call back from customer service, never got that call. I would have been better off just going to the H&R Block. Screw this program. These guys are scam.

I started the TurboTax software with the intent to use their advertised $0 $0 $0 deal. Free federal, free state, zero to file. I started the return like usual but as soon as I hit 401K and pension income they tell me I need to upgrade to the deluxe version for $34.99. So I accept. By the time I got to the end of the return they tell me I have to upgrade to Premium for $54.99 and State will cost me $34.99 and that I can take the cost out of my federal fund. At that time, there was no "extra fee" warning about another $35 if you choose to pay the cost of your tax software with your refund. When I got to the end and they showed me my balance, I erased it all and processed my entire return with H&R Block's free return software with no added fees whatsoever. No more TurboTax for me.

I have been doing our own taxes for about 5 years using TurboTax and last year we received a letter letting us know that for the last 3 years our refund was incorrect and we have to pay it all back. TurboTax has put us in an awful predicament because we are a 1 income household now. It will take us forever to pay back the thousands we are required to pay back. Also all those commercials you are seeing now regarding file your taxes for free is NOT TRUE! Only a teen making minimum wage gets them done for free and when using the $34.99 program you get another $34.99 tagged on top for some 2nd or 3rd party processing fee and you don't see it coming till it's too late. Needles to say I will NEVER use TurboTax again. I should probably be suing them. If anyone here has had a similar experience I would to hear about it.

After starting the free version of TurboTax it said I needed to file a 1040 and as a result I had to purchase the Deluxe version. After doing this and completing the taxes for federal and two states, it wanted to charge me $37 to file each state after paying $35 for the Deluxe version. In addition, it would not let me print off the state returns to mail in. After two calls to TurboTax it was confirmed that this is part of the scam. I will now have to complete the state returns on paper and send them in on my own. The final part of the insult was that based on my income the initial recommendation to purchase the Deluxe version was wrong, but after doing so it will not allow you to use the free version. The state returns are now being held hostage by TurboTax. This is not like previous years where I purchased TurboTax and electronically filed my fed return and mailed in the states. I will never use TurboTax again and recommend you don't either.

Attempting to file VT state tax was a disaster - for no reason, TurboTax turned my $1097 state refund into a $3097 refund and that set off all kinds of warning/error messages. Went back and slowly entered info and SLAM - same error occurred. Won't use TurboTax again - a big waste of my time, a simple wage earner with one W-2.

I have used TurboTax for years with no problems. This year, for the first time, I had to call for support. I was on hold for 75 minutes before they were able to take the call. The representative repeatedly put me on hold while she researched my question (each time asking me to repeat my question). She said the answer was finally coming through to her and to hold for just another minute. Sixty minutes later she had not come back, but the call was not disconnected. I'm quite sure she decided not to work the call because she couldn't come up with the answer, so put it on hold and went to the next call. I am extremely offended and will never again purchase TurboTax. I will also do all I can to recommend that others do not purchase it.

TurboTax just ripped us off. We paid $34.99 for our taxes to be done & we lost an additional $34.99 in a refund processing fee. Beware people, don't let them take the $34.99 out of your tax refund. They will double charge you! They claim it's because a third party bank processes the refund but the way their disclosure is set up when you submit your return, it appears that you're agreeing to have just their $34.99 taken out of your refund. USE A CREDIT CARD!

This is the first year I filed my own taxes. I filed them 13 days ago and while reading online I read that the IRS wouldn't direct deposit into an account if your name isn't on there (which I should have known). Anyways, I called the customer service number for TurboTax and the gentleman I was connected to was one of the worst customer service people I've ever tried to deal with. He was very rude and hung up on me after maybe 3 min on the phone when I was just asking him what would happen to my refund. I think when someone is working in "customer service" they should be willing to help people. I also think TurboTax should be monitoring the people they have working there because I'm sure I'm not the only one who catches his terrible attitude today. It also says that calls are recorded for quality assurance so they should go back and listen to this recording!

I, too, have used TT for many years, paying for the deluxe edition. However, can no longer access previous years returns. After I had successfully filed my taxes, and paid the fee, I get an email from Turbo Tax stating that it looks like I had a duplicate account. I also forgot username/password, and filed under a different email address. Went to try to merge, and guess what? They are unable to merge. So I AGAIN paid for their "Plus" service. Called immediately. After a phone conversation with Turbo Tax that lasted 1 hour, I checked my bank. Instead of refunding the $29.99, THEY CHARGED ME TWO MORE TIMES!

I've used TurboTax for years and overall it is a good tax program that is easy to use. One change this year was the requirement (apparently Intuit's, not the government) for the user to input their state ID info- for most, this will be their driver license number, and then the issue date and expiration date. What this does is place this personal ID info into Intuit's databases, which can then be breached or hacked, exposing this personal ID data. This has caused me to reject the e-file version and go with mailing the forms. That's not a hardship for me since I get little to no return- I do not loan the government money interest free. If this requirement returns for 2016, I will avoid the software altogether.

After I have prepared our taxes online, I saved the file on TurboTax's website and quit to finish in another day. When I came back a week after, My login info has been compromised. After verifying my identity, I was able to get it and found out that the same return I prepared and saved has been e-filed by the hacker/hackers and banking routing/checking numbers were changed to a pre-paid card from American Express Centurion bank.

I filed my state return with TurboTax. There was a false issue with tax credit from coming from another state. I tried to fix it but the page was hard bolded and could not be amended. I spoke to at least 7 TurboTax employees who could not fix this problem. I am disgusted with TurboTax's inability to fix a glitch in their software and the fact that I spent 5 hours working on this. In addition, TurboTax has over 30 minutes wait time to receive a call and when they do they don't know their own software. Why is TurboTax still in business? I saw 1400 complaints about them online.

Also have used TurboTax for years with no problem until (apparently) 2013 version. Entered all 1099's correctly, triple-checked. 2 yrs later got IRS bill for over $2k for incorrect pension tax calculation by software and 2013 had no worksheet I could go back to to check calculation. Was unable to locate any phone no. for TurboTax to call them. Learned this year that Intuit software freely available on a larger site, Personal Capital, which wants to persuade you to invest with them, operated by the owner of Intuit. Buyer Beware!

I was having trouble logging into my account because I forgot my password. I called tech support for help. First I was called back within 5 mins. Second Megan the young lady who called me back was awesome!! She was pleasant, patient and helpful every step of the way!! It was the first time I got help over the phone without the tech making me feel like I was an idiot!! If you do have a problem with TurboTax, call tech support and ask for Megan!! She is great!

TurboTax makes decent software program but the supervisors in Customer Service are amazingly incompetent. For the second year in row I have spent hours and days on the phone trying to fix a TurboTax problem that should take five minutes. This year, TurboTax has inexplicably locked me out of my own account and no one there can figure out why or how to fix it! Yes, amazing but true. By necessity, I will try a competitor's product. If you use TurboTax, pray everything works well and you don't have to pick up the telephone. You will be lost to a byzantine and bizarre world of incompetence.

I have used TurboTax for about 20 years, been quite happy... until I bought the 2014 Deluxe Version (that I have used for at least the last 15 years!). Intuit pulled so many features that I could not do a Schedule C for stocks, or Schedule E for at-home (very) small business... Seriously??? The software is forcing me to upgrade for those features. I've been had and considering other options. Why after 15 years (or longer) would they make such huge changes in one year without any warnings? And seriously, they are going to continue calling the version "Deluxe"? Would appreciate hearing from someone from Intuit quickly or I'm gone.

Since 2005 I have used TurboTax for filing my taxes. But back in 2015 when we filed our return the system clicked and information was frozen for a few minutes. We were able to continue and filed our tax return having the fees deducted from our refund. But what I am upset about is under the refund page of TurboTax was a message regarding our refund. When we clicked on it the amount was about $2,100 more than we had received. I tried to contact TurboTax after the IRS said that was what their records showed but was unsuccessful.

First, I paid for their Deluxe product, when filling my 2013 taxes in 2014. One of the options is access to prior years returns when paying for Deluxe. Well they factored in an inaccurate deduction costing me $800, which I found out via notice from the IRS in 2015. I've hired a tax attorney to help resolve this issue, and they need a copy of my 2013 return. So I logged into my Turbotax account thinking I could get a copy of my 2013 return. Well, it's locked, and they will not provide it unless you pay, and file your current years tax return with them. WHY DID I PAY FOR DELUXE IN THE FIRST PLACE?! And now not get the benefits of it. They advertise no hidden fees. This is false advertising.

I filed Oct. 12, 2015, after filing an extension in April. I filed online, paid 204.00, and find out today that my taxes were not filed, my return copy that they have is corrupted, and they want to pretend it is my fault. I have copies of my return and paperwork, and will have to send the IRS a copy. It was the fault of Turbo Tax, but they will not refund my payment. Never again.

I have used TurboTax for filing my US tax online on 14th April 2014 and TurboTax has deducted the online tax filing fee USD32 on 6th June 2014. But so far not received refund. Can I get some support to get my USD1685 back?

I received an email from TurboTax today which stated that my social security number and bank information would be shared with others... And that I cannot opt out of that. How is this legal? Customers are at higher risk of identity theft. They did a fine job of my taxes, but I am reconsidering whether to use their service again. The policy makes it clear that if you are no longer their customer, they continue to share your info. Scary!

Processing taxes through TurboTax.com is a breeze only if you have straightforward taxes to file, without any extra information required. From the summer of 2012 to 2013 both of my ailing parents passed away, and I was laid off from my job in between. My sister and her husband tried to put me on their health insurance, but we were denied. The time period after that literally flew by as a blur of legal matters, and finding a new job to start over. I found temp work but didn't have health care until Fall 2014. I had to explain this on my taxes, and get an approval certificate, in order to avoid a penalty fee. I submitted the application and everything went through easily. Except for the fact that they listed the wrong approval year information on the certificate!!! And the correct information was listed ALL over my application. I now have to get this corrected to submit it with my taxes this year!

I need to revise the tax, but I need to talk to someone. TurboTax does not have anyone (except a computer) which does not understand non-native accent. I am disappointed and will look for another product for this year.

I received a notice from the IRS about an error for my 2013 tax year. I have to pay $400 in interest and penalties. Confirmed that it was not my error and found that TurboTax calculated an overpayment incorrectly. Submitted the form to TurboTax for reimbursement of the interest and penalties but Turbotax rejected it. Their explanation is incorrect, but I can't get through to them to review it again. When I call, they have you enter a number so they can call back. I found each time the phone never rings, just goes to voice mail so I never get the opportunity to talk to someone. I think TurboTax is hoping for me to just go away. Terrible service. If they just acknowledged the error and give me my interest and penalties then I would continue to use their services but I now I will never use them again. I will continue to try and get through.

Major issues with software ref. healthcare coverage. Customer Service-tech support said it was my error inputting information. Also told by deluxe edition that no underpayment penalty was owed. Got the bill plus interest today. Customer service-tax expert said it was my error inputting information. Everything is the consumer's error.

I was so disappointed that the 2014 Deluxe Version (that I have used since 1996) had so many features pulled that I could not do a Schedule C for stocks and Schedule E for at-home business! I only got, "You have to upgrade for those features..." Why after 20 years would they change a product so drastically?? Every other software ADDS features over time! I will be watching their 2015 product very closely.

Contacted Turbo Tax for assistance to use upgraded version just purchased online. They replied at 6:10 that they would call me. Three hours later no call. Did taxes the old fashioned way - by myself without their help and finished. Would like refund for purchase of upgrade. Caused me a lot of aggravation.

It got even worse as I finished up in an endless loop. I was able to contact TurboTax and wasted nearly another half hour explaining the problem to the customer service rep and being put on hold and then being asked for the same info again and then the process repeated. I remarked that I've already read that to you twice before, why do you want it again? The response being that she needed to write it down. This rep seemed to know nothing about the software she was supposed to be helping on.

I was was trying to figure out why our tax bill has been so high even after our second child, and it turns out that TT has so many bugs! It zeroed out my youngest child as a dependent, did not give us the PMI deduction and miscalculated the Sales Tax!!! We have been using TT since 2012 and now I will have to pay a real CPA to figure out what we should have paid and what we should have been refunded. NEVER USE TURBO TAX!

As though TurboTax should help you thru the steps of entering correct information, they failed to recognize me taking a IRA distribution and adding it to my income. If this is a step by step process, they surely missed. I called to complain after my 3660.00 audit by the IRS. Thank you very much TurboTax.

We have used several different electronic tax services through years and found that Intuit TurboTax offers nothing special. And while it offers no advantages they will not let you get copies of previous years tax returns without purchasing a new service. It is very deceptive business practice. Go with an honest company that does not trick you!

I've used Turbo Tax for years. Every year it gets more difficult to navigate. I still recommend it but it's very difficult to adapt to the changes every year that make it less user friendly. Don't know what they're thinking making the changes they do. They don't make any more money by making it user unfriendly.

I have used TurboTax for years for sometimes very complicated returns. I needed to retrieve my 2014 federal page one for insurance reasons. I paid to have my return in their 'Vault', in case I needed it in the future. Well, I'm locked out, TT has not helped me one bit, and the only thing I can do now is pay another $29+ fee to MAYBE get my 2014 federal 1040. The only 1040 I can click on is my 2013 and that one re-routes me to a payment screen. Frustrating. Never using them again.

I have been using TurboTax for decades and have always bought about a $59 dollar Homeowners Deluxe version. I did notice that the Deluxe version I bought was a little less expensive but I didn't notice that Capital gains/losses was no longer included, nor did I notice that a State download was not included. Shame on me but I just wasn't paying attention! While doing my taxes, I felt I had no choice but to upgrade to Premier for a fee of $30 to claim my small Capital gain and then discovered I had to download the State for $40 which I never imagined that it wasn't included in the Deluxe Homeowners version. I'm a 76 year old retiree and my return is not complicated. Needless to say I am not happy that I had to spend an additional $70 to complete my income taxes. I hope that you have a product next year that meets my needs at a reasonable price. I won't make the same mistake again. Thank you for listening.

I used TurboTax to file for my 2014 taxes in January this year. Apparently even though they automatically uploaded by W-2's from my company's payroll system, they miscalculated my withholding, so instead of the $2300 refund I have been waiting 6 months for, I was hit with a $400 charge from the state of NJ - including a late fee. I will not use TurboTax again.

During the latest forced "upgrade" nothing worked. After the usual hours on the phone with Intuit I decided to give up and use a new AMERICAN credit card processing company. You know, the ones where they speak English and pay US taxes. There is a reason Intuit gets such horrible reviews! When something works why not just leave it alone? This company has gotten my last dollar.

I received a tax deficiency notice from the State of Colorado. Turns out that some of the supporting schedules prepared by TurboTax (for example 104CR) were not e-Filed by Intuit, even though Intuit eFile told me my return was accepted by the State. The schedules not filed by eFile were prepared and I can print them. How could e-File miss filing two of the schedules required by my State return??? I want a refund of the e-File fee. I've now wasted nearly 3 hours answering State DOR letters and filing a protest. Intuit's lack of accessible customer service and the inability of their chat agents to understand even the simplest of problems, marks Intuit as a consumer unfriendly company. They suck.

TT confirmed that the e-file went thru and I then found over a month later, when I noticed that my checking account was not debited, that the file was NOT received. THAT COST ME 5% A MONTH of the tax payment. For sure I will NOT use such a crappy product again, and there is no way to actually contact them w/o difficulty to let Intuit what I think of this. THIS COST ME MONEY!!! And yes I have a paper receipt saying it went thru, doubters.

Bought Intuit's 2014 Turbo tax software to file my taxes and I was unfortunate to be victim of identity theft. Spoke with the customer service folks several times to resolve the issue and they gave me the free credit bureau service and was asked to give them a copy of my receipt for $69.54 to get the refund for the software. Sent them the copy of the receipt back in April and again 2 more times to the same email ID, and they still can't figure out even after 8 weeks why I have not got the check or even acknowledge the receipt of my email.

This my opinion based on my experience. I filed over three months ago and I still have not received my return nor any letters by mail or email. I checked online and no records were found of my filing. I've tried calling and it's impossible!!! How in the world am I supposed to find out what's going on if the IRS can't tell me themselves!?!

I recently got audited by the State from taxes filed back in 2011. I have been using turbo tax for several years and this was the first. After receiving the letter, which stated I owe them 600$, which included fees accumulated since 2011, naturally I was upset and confused! I wasn't given any info on why and me not being savvy in this area I called Turbo Tax since they "guarantee" accuracy, have free audit protection and say you can get help 24 hr a day. Well... After calling day in and day out and not being able to get through to TT and not getting any real help online to questions I had I had to go to H&R Block for help since I had a deadline to pay my 600$. H&R Block amended my taxes, although I still owed the State, which was more $$ out of my pocket. H&R said that my wages on one of my W2's wasn't calculated in my state income tax.

Turbo Tax eliminated some forms on the premier edition for 2014. I needed to purchase the update which I did for $31.88, order #**. I applied for a $25.00 refund that they were offering on 3/22/15 and was told that I had to wait until my 2014 taxes were filed. I did file them but did not receive my refund until after the 4/20/15 date and now am told that this offer ended. How can I get reimbursed for the update purchased?

One week in May 2015 I got two letters from the IRS. One for 2013. One for 2014. In 2013 I used TurboTax as I have for many years in the past. I input all of my 1099s, W-2s and every other document I had to input as evidenced by it being on the schedule as a taxable event. The mistake ended up with me getting a letter May from the IRS I owe $4,797. In 2014 the same thing. The information was properly and TurboTax failed to calculate the proper amount of my refund in my favor. So I had to make arrangements with the IRS for 2013 to pay the $4,797 and amend my taxes to indicate the proper amount of my refund for 2014. What bothers me most is that the TurboTax program is not working properly. Placing the information in does not mean it will be calculated properly. TurboTax offered to pay any penalties and interest which is only $169. WOW. I am beyond disappointed.

I have used TurboTax for many years. Back in 2001, I used TaxCut for a couple of years, but TurboTax has been my mainstay. After this year, I will be looking for a new program, and I would advise anyone reading this to do the same. I purchased the Deluxe as usual, and about halfway through, discovered that I needed to upgrade to the Premier for an additional amount. A week after I purchased the upgrade, they decided to give the upgrade free. Since I had already purchased the upgrade, I tried contacting the company for a refund on my additional investment, and hit a stone wall. The emails were never answered and the person I spoke with said they would reimburse me $25.00 after I filed. I, of course, did not qualify for the $25.00 when it came time to collect.

I just got a notice from IRS, we owe over $10,000. I don't call that a little error. To top it off TurboTax computed my taxes the same way this year. I found out my retirement disability is taxable income. As soon as I put in the disability code, my income went to nontaxable. I totally thought Turbotax was right. I will never use them again. Now I have paid an attorney, so more money.

Filed my taxes through TurboTax online and my routing and account numbers mysteriously changed from the numbers that I typed, and my state and federal refund went to this bogus account. In conversations with TurboTax they claim that they don't see a problem on their part and are puzzled as to happened.

I have used Turbo Tax to file my taxes as well as filing for my family members and have had few issues with the service. However, this year had a very different issue. I chose e-file and I thought I was done, I was wrong. An email followed shortly after saying my taxes had been rejected by the IRS. The email indicated that it would help me "fix errors".

I received a social security 1099 for a large negative amount which TurboTax had an input form for, but they did not use it for a credit or deduction. It is very clear from IRS regulations (IRS 915) that taxpayers who have paid in more than they received can receive a credit or deduction. However, TurboTax completely missed it. It took me a day to clean it up. They did give me a refund for the cost of TurboTax, but this did not cover the aggravation and the effort involved. Clearly, one of the major purposes of a tax preparation program is to maximize deductions. They totally messed up on this one.

I submitted my taxes thru turbotax and paid the $144.98 to do so, but when I submitted them they were rejected and I had to print my taxes and submit them by taking them to their proper building myself.

TurboTax was deducted from my federal taxes. Now they took more out of my bank account. I want the 29.00 plus the 35.00 fee insufficient funds fee. I only ok them to take money off my federal taxes. I want my 70.00 back in my bank account now. That's my bill money.

I filed my taxes with Turbo but I guess they did not take my info to the IRS.. They want more money to complete my tax return which I did when I filed on April 13, 2014. I can't believe that they are still in business.. I will never deal with them again.. WHY would this so-called company ask for more money before we can complete the information that I gave to them? I thought it was very odd that they are not out to help those that cannot afford to pay someone to help us file. Turbo told me that my tax was completed and I expected a check. WHY did they do this and I am sure that I am not the only person who has wanted and been honest.. When I saw them on my computer, Turbo wanted another 39 dollars.. I already did that.. If I did not, I could not complete my taxes nor would they let me..

I, too, am unhappy to find out the refund Intuit offered for their tax program that was changed and not obvious was only offered for a very short time after filing your tax. There was no notification of the time limit and it was extremely unrealistic for most people to file. I also found mistakes but could not verify if they were the fault of TurboTax or the download from the contributing bank. Fortunately, I caught them before filing.

I tried TurboTax this year. I signed up for their "free" federal return. I found out that they couldn't do my taxes as I have 1099's, so I canceled. I have been charged a monthly fee since February for something I have not used. Now I'm fighting with my bank for fees and NSF charges because I cannot get turboripoff to stop charging my account. What a bunch of frauds. They should be prosecuted.

I filed with TurboTax January 26th 2015. I received a notice from the IRS that my money would be in my account by Feb. 5th. If I did not receive it by the 9th, to contact my bank. I did and they said they never received it. I tried contacting IRS, to no avail, so I contacted TurboTax March 26th. I was informed they could not deliver it to the bank. They claim the bank refused it. Never did they contact me , telling me this. They said the funds were returned to the IRS. I called the IRS and they said they never received it but would activate a tracer. After 8 weeks, I got a letter today (May 19) that it was with TurboTax. I called them and they state it is with a special arm of the IRS. I asked to speak to a manager and was told they would call me back. An hour has passed and no call! I will never do business with these people again and I encourage others to do the same.

Filed mine and my son's MN State Taxes and both of us paid the $19.95 each and filed March 11, 2015. And here it is, May 17, 2015 and we still have not received our returns. Very disappointed in this. We pay for the TurboTax Deluxe and then have to pay for another state on top of the free state due to we have to file in 2 states and then pay $19.95 each to e-file. So I feel TurboTax Intuit gets good money from us each year and we didn't get what we paid for.

TurboTax offered $25 rebate for those that had to buy a more expensive product than the previous year. It was to overcome the customer backlash that evolved. They did not fix things and fall flat on their face. The promise is bogus! I was not allowed to get my $25 refund "until my taxes were filed." Now I find out that the offer expired 5 days after tax filing date. This is unacceptable! TurboTax screwed up in marketing and received a backlash from loyal customers. They need to do what is right and refund as promised! There are alternatives to TurboTax.

In 2010 I e-filed for free with TurboTax from IRS website for FY 2009. TT offered to prepare my state taxes and I clicked, "yes." I file Head of Household with the IRS. In 2009 I received a full EIC and additional child tax credit as well as my federal taxes paid returned. When my state tax was prepared, TT said I owed the state $474. What???? I was mad at the state of Iowa and did not file my state taxes... Of course the state of Iowa tracked me down and I prepared my own state IND return. I discovered that in FY 2009 TT did not pull the line of taxes paid from W2 nor was I asked the amount paid in state taxes. I paid over $500 and was due a refund from the state. TurboTax did my taxes WRONG!!!! How many tax payers in the state of Iowa overpaid their taxes and now there is NOTHING that can be done... TurboTax got away with it... as usual.

After e-filing and going back to correct an error I made. I noticed the amount of the refund had changed to a lesser amount. The error I had to correct had nothing to do with changing amounts. I had to correct my SS #. I took pictures of the original amount. I know if the IRS had changed the amount they would have sent a letter explaining the change. I am also concerned now about the amount I was penalized for not having insurance. But I have photos for the refund amount changing with no explanation. They also charged my son a ridiculous price for filing and he was using the free app he made under 13000. As far as consequences, not sure except there's no way to reach TurboTax or Intuit about the matter. I just don't like being ripped off no matter what the amount. They steal a small amount from a lot of people, it adds up. I am an honest person and it makes me feel very foolish, angry and to not be able to get answers very frustrating.

Ok, just got home today and opened two letters from NYS tax department. One says my tax payment of 515.00 was returned because it was the wrong amount. I owed 517.89, not 515.00. The second says I now owe a fee for BEING LATE!!! Thank you TurboTax AND thank you New York State. You both should keep each other company because no one else will...

I've just realized that there is no space to report withheld taxes on mandatory withdrawals of IRA funds. I'm an old person. I fill out what TurboTax asks for, and file, electronically. Supposedly, all is checked, and okay. I've had $800. withheld, to help with my tax amount. I've tried the amend route, but the instructions led me nowhere. I'm absolutely sure I've overpaid, for several years, without realizing… until now. Totally ticked. No help from TurboTax, because talking with someone is not an option.

Purchased their TurboTax online to file my personal & federal taxes. The online program would not let me download nor e-file my tax forms. The whole reason I PAID for the service was so that I could do it online. I ended up having to manually do my taxes and mail. I WILL NEVER USE ANY TURBOTAX PRODUCT AGAIN! Be warned.

Submitted an extension on April 15th using TurboTax, and received verification email that the Federal and State had accepted my extension and also verified by TurboTax. After completing my tax returns on April 25th, paid TurboTax fee of $204, and was ready to submit online. My attempts to electronically file were declined, stating my tax ID was already associated with a tax filing previously submitted. Found an 800 phone # on TurboTax that would provide my tax filing status. When I called and entered my social security #, the recording stated the returns had already been 'received' on April 2nd, and the refund would be received on or before April 23rd. To add insult to injury, TurboTax asked for payment of $204 - again - in order to print my returns. Good News - IRS spotted the suspicious filing and declined the fraudulent return. I still must address identity theft via filing a police report, contacting banks and credit agencies, etc.

I filed my state returns in January. It has been 3 months and no refund has been issued. I just found out it is only TurboTax clients who are affected because intuit allowed hackers to get people's information. There was also no follow up with my federal taxes. They say they will let you know when it is approved and when a refund was issued. I got my federal refund months ago and TurboTax still says they are only at the accepted stage. I understand that it is a free service, but if they cannot protect their clients or hold up to their promises, then they are worthless. I definitely will not be using them again next year.

Avoid Intuit and certainly TurboTax at any cost. Forced to purchase an upgrade for $25 with understanding that this would be refunded after tax was submitted. Not only was this so called upgrade later provided for free, these clowns would not honor their promise for returning the $25. When we tried to submit the garbage needed for processing the refund, our request was denied because the cutoff date was "4/20/2015" - 5 days after the tax submittal date. We called to protest and they told us to pound sand! Never again. Suggest you find a cheaper honest alternative!!

You know, I love the idea of this service. I've used it in the past and loved it. BUT, over the last two years, I have an such incredibly bad experiences. I'm sure I will never use this service again. Last year, their program FLAT OUT lost my return TWICE! That's right. I actually had to re-enter it 2x. The customer service process throughout was beyond abysmal. I got the sense that no one knew anything about how the program worked, anything about Canadian tax law, or about what the company's policies and procedures were.

This concerns TurboTax Deluxe (Intuit): I bought this software in December (have gotten this version every year for 10 years). When I began doing our taxes in late January, a nasty surprise awaited me--A corporate decision was made to delete Schedule C from this package, so I had to upgrade to Premier for c. $42, which I did. Shortly after, the CEO sent an apology email to customers saying they'd made a mistake with that decision and would offer a $25 rebate to anyone who had bought the upgrade, after they had filed their taxes. About a week later, I get an e-mail saying that upgrade would now be offered for free.

Preparing my tax return and program said I needed to update to premier due to a schedule being changed. They said since this was not previously required that the $39.99 update would be "free" this time, so I updated. When I completed my return it added the upgrade fee to my tax return. When I contacted them they said had I paid by credit card they would have credited my card. But, because I had deducted from my return I was out of luck. They couldn't send me a check. NOWHERE WAS I TOLD WHAT MY PAYMENT OPTIONS WERE. It took 4 calls and each time I was told it would be 4 to 6 weeks for a refund only to be told the last time there would not be a refund. I had documentations of payments being issued which turned out to be lies by every TurboTax associate I spoke with. I will never ever use TurboTax again.

TurboTax locked me out of my account and I have spent 2-1/2 hours on hold. Finally got through and was told my account was now unlocked but guess what? No, it is not unlocked and I have been waiting for a call back for 40 minutes now after being told there was a 5 minute waiting time. I will never use this service again.

After thinking I had filed electronically, and receiving "verification" from TurboTax that the IRS accepted my return, I come to find out the IRS has no record of my return! Calling TurboTax was a complete waste of time, as they just told me to call the IRS. Absolutely terrible customer service. The IRS number they gave me has zero options to talk to a human. Thanks TurboTax!

Used TurboTax since 90's. Installed Deluxe in Apr, online updated, had to upgrade to Premier for $30 (was infuriated). Tried to get $25 refund online, was rejected, had to call Intuit; again was incensed. Intuit not very proactive! Very unhappy!

I have used TurboTax for 4 yrs. This year after I spent about 1 hr answering (??), at the end I had to pay premium because my school tuition (I didn't last yr) and it charged me $30 for direct deposit. I spent almost $100 to do my own taxes. Never again!

I did my taxes on my iPhone. When I got to the end where you pick options to pay, I paid using iTunes. In the end I got an error message and have not been able to get logged back in. I did finally get to talk to a person but she was no help. I had asked her if my taxes were filed or not and her response was this. "Well, getting an error message should have be your first clue that they had not been filed, your funds are on hold for 5-7 days and then they will be returned to you". When I asked why my money had been taken at all, she tried to tell me that it hadn't been taken. I informed her that I had talked with the bank and Apple and they both said that the payment had been taken. Now two weeks later, my $100+ dollars has not been returned and I can not get a hold of anyone at turbo tax. So, they not only provide bad service, they are thieves also. If this changes in the near future, I will update it.

I called last week and was given a case number **. The person said that gave me that number said, "Call on Monday and give tech that number and they will be able to fix the software". It is Monday now... When I gave that number to the first person that I talked to, she told me that there was no info connected with that number and that even though I waited for an hour (site said 15 minutes), she had to transfer me to someone else and it would take 5 minutes.

Required upgrade from last year, process to refund within the program didn't happen. Multiple attempts to contact and submit information for the refund have been unsuccessful and have used turbotax for the last 6 years. Basic bait and switch operation!

This year I sold my residence (issue 1) and, for the 6th year straight had to file with foreign earnings and taxes (issue 2). Turbotax returned errors when there weren't (preventing e-filing) and wouldn't populate other necessary fields. I had help requests in for several weeks with no response. I have now filed for an extension and am looking for other software to do my return. I have used TT for 15+ years and have watched quality worsen every year...no more, never again.

My taxes were rejected 4 times, mainly because the Feds do not tell a citizen WHY the returns are being rejected. We don't know where to look for the problem. IT SHOULD BE A LAW THAT THE TAX PEOPLE CAN NOT REJECT A RETURN UNLESS THEY TELL THE CITIZEN WHERE THE PROBLEM LIES. I spent two hours with a very polite, patient, and knowledgeable tax pro. She and I did a lot of guesswork to no avail, refiling only to be rejected again.

TurboTax took my money for my state form, then the website wouldn't send it electronically. There was "something wrong" with my federal form and when I would click to "fix it" it just said I would have to file by mail. When I clicked to "file by mail", it just took me back to the page that said there was "something wrong". So, I could neither file electronically or print the form. Basically screwed out of 31 bucks and wasted a whole evening! Then I had to take all my stuff the next day to H&R Block - decent people, thank God. Of course there is no way to contact TurboTax to complain either. These are thieves that know their stuff.

I logged into TurboTax on April 14th to finally do my taxes only to discover that someone had filed taxes under my name in late December or early January. I called in and spoke to security who blamed MY apple computer which has never had a virus (she assumed I had a PC) and then said there was no way anyone could access TurboTax without my e-mail. And then she said that someone changed the e-mail address inside the account. Then she gave me information on what to do to report it to the IRS and they closed the case. I called back the next day on the 15th to get the e-mail address that was used and they refused to give it to me. I asked for auditing assistance if the IRS contacts me, or any sort of assistance, and they said NO. I then got off and focused on getting my taxes done.

I have used TurboTax for many years - the online version. Never had a problem until this year while trying to file my 2014 tax year information. I could not get online -- I tried my new computer and they gave me many codes to use, which always expired within seconds. Trying to find a live body is "a task". What happened? After so many years - where is the quality of service they used to have? I am really now afraid to input my data and I now have to find a new source. What a letdown.

I want to begin by saying that over the years I haven't had any issues. 2014 I filed and when it prompted for payment of 150.75 I entered my debit card and got a red lettered error message stating that the transaction was denied by my financial institution. I tried again 2 more times figuring that perhaps I typed the numbers incorrectly. I was then prompted and had no other choice but to take the 2nd option of paying 29.99 more to have the payment taken directly from my return.

I just attempted to file, for the first time, with TurboTax. What a disaster!!!! TurboTax couldn't seem to grasp that I am a salaried employee who gets performance bonuses via a pre-tax HSA contribution, and via a pre-tax SEP-IRA contribution. It wanted me to file as an independent contractor, which is wrong. Then it gave me only a $100 deduction, for a $4,200 pre-tax HSA contribution, and a deduction of only 1/3 of my pre-tax SEP-IRA contribution. One entry, that should have taken 5 minutes, took almost 5 hours! Maybe this website works for very basic tax returns, but nothing more. I wound up filing for an extension, & paying an outrageously wrong tax bill, so that I could hire a live person to re-do.

Completed my taxes and got to the part to "e-file". Since I was filing a state return, I had to pay ($24.95). This is where the problem arose. You have to log into the Intuit online store (which I've done in the past for my previous returns). I could not do it this time due to Java issues with script (according to intuit). Apparently they thought that there be issues, as there was a link for help if you could not log in to their store. So I called the number, it's automated and not set up specifically for this problem. After a few minutes of trying to get to the store, I finally resorted to the "press 0 a bunch of times" to get to a person to route me to the proper location. Hardly. After being on hold for a while, I get another automated message that they will call me back so I don't have to wait on line. Sounds good. So I hang up, e-file my federal return on line (it's free), and wait for the return call.

Buyer beware: TurboTax Federal Free Edition charged me $31.79 to file my state tax but due to tech errors which I tried to call and fix (they were unable to) my state tax did not get filed. They still charged me and would not give me a refund. They said the charge is for preparing the state form and it didn't matter that I could not file it. Terrible program and their customer service is not well informed. H&R Block online software was so much better and free. I will never use TurboTax again.

We have been TurboTax customers for many years. I am extremely disappointed at the tactic used this year. After keying information and hours of working on our return, I was told by the system we had to upgrade to a $109 Home & Business program! Plus pay $39 for each state return we filed. I will NOT use TurboTax next year. Also, return could not be reviewed without keying in payment information first. I will research H&R Block software programs next year. Had I known of these TurboTax changes prior to starting my return, I would not have used TurboTax.

I signed in w/o acct... SD I had acct. Then I signed in, code process. Did not shut down browser. Went to email 6 different times, got code. Went back to page, said every time code expired... no way. Then I tried saying forgot password etc. Put in name, dob, SSN, etc. said no match 6 times. Sign in again... no acct. I wasted 4 hours and did not get to file. I am simply disgusted. I followed all instructions on help info. Won't do this again.

At the end of the whole "free" process, they will basically make you decide if you just wasted the last few (or more) hours of your life entering info into their system and want to start from scratch, or pay for their "deluxe" package and have them file. Will never use them again.

I have used TurboTax for years with no issue, because I never needed customer service before. I will NEVER use them again. One simple issue and no one can help. I've been on the phone for 45 minutes and have been transferred but no one has the answer. They don't know why I don't have the option to delete my return and start over again. How is this even possible? How can such a large company NOT HAVE ENOUGH KNOWLEDGEABLE REPRESENTATIVES at TAX TIME???

I went to sign into the TurboTax website, got my password and ended up not being able to sign in AFTER having verified the correct password. It gets pretty frustrating when the system locks me out AND I CANNOT SPEAK WITH A LIVE PERSON TO GET MY ANSWERS.

They change the account number from my bank account number and put their account number and took my entire tax which was sent out to them February 9th. And I just found out April 15th but they have taken my entire tax and now they're telling me they sent it back to IRS which is not true.

100% of my 1099R NY Withholding is being calculated (by Turbo Tax) to be 100% refundable. TurboTax Error Message says "when E-Filing, 1099R withholding amount cannot equal refund amount." Error must be fixed before E-Filing. I'm at a full stop without a hint as to how to fix this problem. Program is no help. Tried to contact TurboTax for help without success. NY State requires an E-File...it's the law.

Because TurboTax advertised a free online tax experience, I spent 2 hours filling out all the forms. I am 81, retired, and have less than $12,000 a year in income. At the very end I was told I would have to pay $54.95 for their federal service and an addition $30.00 for the state service, all because I got a $350.00 distribution from an IRA. That is not an unusual or complicated tax issue. They were hoping that I would not want to have wasted my time and would pay up but they misjudged me. I used H&R Block online which provided a free federal return and a minimal charge for the state. It was faster and much more user friendly.

Trying to process simple federal and Michigan tax returns. I spent 10 hours total of which an Intuit rep was on the phone with me for 3 hours yesterday. Though gracious and polite, she had to leave for advice several times. Downloaded a new 2014 over the internet since the disc I bought wouldn't allow me to file and when that also failed offered not to charge me for the downloads. It's showing two "script errors" which no one is able to correct and you cannot correct these on your own and cannot file a tax return. She said that they were have problems with the system going up and down. That is not the case is one checks out what the script errors actually are. They refer back to 2013 returns either in my system or in their systems.

I have 2 complaints. I fought through, but I had to use workarounds to do it.

Website is misleading. I opted to pay for my state filing using my tax refund. An additional service, TurboTax Plus was tacked on. I repeatedly (nearly an hour) tried to remove this extra 30.00 fee. From searching the site for answers I saw that other users had had the same issue. Customer support provided instructions, but they did not work -- there is no "Removal link." The website is designed to trap customers. Some users had suggested paying by credit card rather than by refund as a way to remove this tacked on bonus service. I tried this. It did not work. All that happened was that I was charged for my state filing AND the TurboTax Plus before I even got close to transmitting my taxes. Very shady company. Extremely offensive company.