Intuit Quickbooks Reviews

QUICKBOOKS! Don't be fooled, read this to resolve your issue! WHAT A SCAM! I've used QB since 2008, desktop version. With the 2015 version I was forced to use their online as well. Today, I called regarding an error message I kept seeing pertaining to a "sync manager" file missing. Tech told me I had 2 options: pay $399 for 1-time data file fix or $499 for 1-year subscription. What a load of BS. Told me there was a problem with my data, but when I questioned him further as to why the error is referring to a "sync" problem which I don't use anyway and NOT a data error, he cut me off, insisting I only had these two options. I kindly told him to KISS MY A!!

For years my company has paid for automatic backups with Intuit. A few weeks ago, our server crashed so I contacted Intuit to help me restore the company from our backup. Intuit and its staff have not been able to find our data! In fact it appears that I have been paying for a vital service that has never been performed! Throughout the years, from time to time I contacted Intuit to ask if there is a way to know if the data backup was working. They always assured me it was. These cheats and liars are going to cost me thousands to rebuild my data. Do not trust this company! Perhaps this has happened to you? Should we all get together and form a class action suit against Intuit? By the way, yes, I contacted their Support. My situation was "elevated." Still no data and no REFUND!

I called in for support on my billing and accounts (I am getting charged for 3 accounts but can only log in to 2 of them and 1 doesn't have my info in it.). I'm now on hold with a 5-10 minute wait time. Not so bad but this is the 5th time I've been rerouted. The one guy I talked to at the "President's Office" said he can't help unless I've had customer service trouble so he sent me on this wild goose chase. Clearly this company cares little about their customer satisfaction.

Intuit is the worst company I've ever dealt with. The support has been hopeless. They have an automatic update process that caused the loss of my data. The tech support puts you on hold and just never come back online. Will somebody please do a Class action lawsuit against this company? They have been allowed to buy out their competition so there are few choices that I know of. It is the worst company you'll ever encounter. If you value your data and time please look for an alternative to QuickBooks Pro.

My tech level is not high, but it is obvious that Intuit QuickBooks offers upgrades with NO EXPLANATION of consequences that appear to reflect a completely new approach to me as a customer. Perhaps it wants to weed out smaller customers, but their actions appear misleading, deceptive and fraudulent. Seeking solutions, I was prompted to SUPPORT whereupon I was offered a fix for the 2016 clickbait upgrade for $1099, and then for $499 and then again for $399.

I had a corrupt .QBW file and first I tried verify and rebuild data option but it didn't repair my file. I got very late response from the customer care service so I moved for a third-party tool. I have created the copy of my file and tried on that software and it repaired it.

I have been using Quickbooks accounting software since 2009. It's a great resource for billing and accounting. The payroll functions are super simple and the tax and filing reminders are great. The downside is that I have found no CRM to sync with Quickbooks that suits my business. The huge downside to Quickbooks is their merchant account that is built in to their platform. Their fees are near criminal. I switched to another vendor and I pay almost 40% less.

I have just spent 2 days setting up bills to print off 40 checks, why you might ask? Because Quickbooks does not work. Quickbooks refuses to fix its connectivity issues, consequently, no one has access to the program now. Daily, I must reboot 6 times and login 6 times before Quickbooks actually comes up and is somewhat functional. It's cheap but lousy! I truly do not have the time for this so I am looking at new, real accounting software. I would give QB a minus rating if that option was available to me.

Quickbooks is one of the most frustrating companies that I have ever worked with. They have my funds on hold because of a "high risk" transaction (I sent a customer more than one invoice on the same day because they were ordering several custom products, and they paid for those invoices separately. I had no idea that this was considered high-risk). Since that time, which was several weeks ago, I have been trying to submit the necessary documentation to have my funds taken off of hold. Every time I speak with customer service (which takes an average of an hour to get through to anyone) they tell me something different.

As a small business owner, I can control access to my books and computer. It is a distraction and extra time putting in these Intuit required passwords.

The passwords are a nightmare. Can no longer switch easily between companies. Takes 20 minutes or more to boot up. I hate it.

I use Quickbooks Pro 2016 for my small business. Not the online version, but one one that you buy to install on your computer. They did an update about 2 months ago and required that I set up a password for my account. I did that, but found it annoying and pointless, so today I called them to find out how to remove it. What I was told is that it is REQUIRED by them that I have a password on my own program, on my own computer. What a load of BS! It is time consuming, and too easy for them to somehow update me and lose my password - which just happened to me with Windows 10 causing me hours of heartburn.

Recently used Quickbooks. It has a pretty decent interface. But, you have to be careful not to enter too much data until you are 1000% sure that the account type you have is what you want. They will let you upgrade but not downgrade. Which I think it's a scam. The solution if you decide to downgrade is to export your data to a desktop version of Quickbooks, then close your account, import your data. Oh, best part is they do not offer any support for this. But, they do warn you that data may become corrupt or lost during this transfer. So much fun!!! I get the feeling it's all a sales thing. I would not recommend it as it makes you feel stuck. You pay a monthly fee plus a % for every transaction. At the end you end up paying a lot of money per month...and they don't let you downgrade lol. Moving on to a better service!

The desktop version of Quickbooks for Mac generates an invisible file that limits the number of uses by asking the user to re-register the software. Fortunately, there's a way to simply delete this file which I will explain in the next paragraph. But first, I called customer service as instructed. And after 2 hours it became clear that they never intended to re-register my software. Instead, I was given a carefully scripted set of reasons to pay for the latest program version - including that my files weren't secure and that the operating system is no longer compatible. And this happened with first the service rep, then the tech rep, then the management rep. So this is a case of institutionalized extortion, ill-will, and opportunism on the part of Intuit toward its loyal customers.

I am very upset at Intuit. I just upgraded the software because they prompt me each time I log in to do so. After I updated the software it forced me to put in a password in order to use my own software that I purchased. It would not allow me to bypass this screen. I have 3 companies and I am frequently changing back and forth between them and spend too much time re-entering the passwords. I rarely write negative reviews but this is uncalled for. Is there a lawyer out there that can tell me if this is an infringement on user's personal rights to force this on us and have no way to bypass it? I spoke to technical support and they told me "'That's the way it is now!" Please advise me... can you say CLASS ACTION SUIT!!!

I have never written a review like this before, but I am absolutely disgusted by the customer service of this company. We were forced to upgrade, like many others, to the 2016 version. Threatened with not being able to run credit card transactions anymore on the earlier QB version. After installing the new version, we have been having problems emailing invoices (only half the page shows). Turns out that the 2016 version is not compatible with Office 365 products, which we use.

I love the ability to generate invoices through QuickBooks, but if you ever bother with this, make sure you turn off the ability to take payments electronically. I left this enabled and a client used it to pay me. Intuit turned around and held the money until (so far, as nearly a week later I still don't have my funds) I sent them a bank statement showing them that I had received previous payments from this company. I sent them a copy of the invoice. I gave them the personal phone number of the client specifically named on the invoice (notice, NOT the AP department of the client, but the specific contact named on the invoice in the "Thank you" note). I'm not a fan of someone getting between myself and my money after they've already received the money...

I've been running Quickbooks since 2011 without a problem. Upgraded to pro 2015 & it was fine 'til 2 days ago when it upgraded. It asked me to change my password which I did, worked fine that day (running 2 companies). Next day when I tried to log back in, no luck with one of the companies. I tried changing the password myself by logging into their site with my license # & was told it was not valid. Took it right off the software box. Called tech support, after logging into my machine to the check on the status of the program, he said the files were corrupted in one of the companies & he could not change the password! Asked why one would open & the other could not - didn't have an answer, but he could fix it for $600.00. This company in my opinion is ripping people off.

I am trying to forewarn anyone thinking of getting a POS system to avoid Intuit at all costs -- every time your turn around you are forced to upgrade to latest software, buy new hardware, pay for everything!! Software upgrades usually mean less capability than before - hardware is often only good for a short time before needing to "upgrade" again - then you are locked into their merchant services to have integrated capabilities and you can bet you will pay more there as well. What part of any of this is in service to their customer base?? And now they have virtually stopped development of their desktop version and forcing everyone to the cloud and you will love it when you call in and they tell you they are aware of the problem logging on to your company file. That's a load of help for sure!! HATE INTUIT -- DO NOT put yourself through this agony!!!

I have used QuickBooks for over 18 years to date. I was having issues with QuickBooks Pro 2013 so I updated to QuickBooks Pro 2016. All I've had is problems with the program shutting down in the middle of entering of invoices. I have emailed Intuit several times--NO Response! I wouldn't recommend QuickBooks anymore.

Cannot upgrade because the new version has coding problems when loading into my computer. Call tech support and they said I had to pay another $349.00 to correct the problem. This is such a rip off. Stay away from this version.

They only have support available on weekdays during business hours for PST. There is NO SUPPORT on weekends or evenings when a busy business owner tries to get caught up on administration work. If I have to get help am always late to work because of having to get online not before 8:00 CST.

Quickbooks required the security update. One week ago I did this update and I was for 2 days on the phone with them to fix it. I could not sign in to my computer even though I entered a new password as required it was just revolving and going back to sign in screen. On the second day, we finally deleted QB and they reinstalled it on my computer without this update and it was working. Still pestering me, to update because someone has installed a newer version and so on. This week QB updated and I have the same problem again. Why does Intuit not take this update out of circulation if there is a problem with this?

Transferring two of my QuickBooks Desktop company files to QuickBooks in the Cloud files. Quickbooks software controls the process. QuickBooks Cloud bills on a monthly basis for subscriptions and a on use of payroll a payroll fee. After two months I noticed my credit card bill was, I felt, unusually high. Contacted QuickBooks support. They reviewed the charges. Said I had 4 companies. Told them I only had 2. They deleted the 2 ghost companies. I asked if I was then going to receive a refund for the charges that related to these ghost companies on my credit card. They were adamant that the accounting department’s policy was that all charges after 60 days could not be refunded. I restated that these companies were created by them, not by me. They held firm that they could not refund the charges.

Quickbooks collects money from my clients and then holds the money a long time. Good luck trying to get help on the phone from them to retrieve your money from them. Hours and hours, days and days, on the phone and they still have my funds. But they did collect their fees for these payments right away. There is something wrong with them.

New update for QuickBooks 2016 causes lost connection error & file doctor doesn't fix it. July 5, 2016 everything was working fine until the QuickBooks Pro 2016 program badgered me for over a week to install a new version and now I can't get into my company and file doctor doesn't work. When trying to open the company file after I put in the REQUIRED ** password the program gives me the lost connection error and then shuts down. QuickBooks 2016 Pro - Updated the program file and now I'm locked out of my company! As usual QuickBooks doesn't know why I cannot get back into my company file.

After updating our Quickbooks file it is now requiring every user to change their password every 90 days. We have other programs that integrate with Quickbooks that will have to be updated every 90 days to match QB. This process adds hours every time I have to do it. I called customer support and they were not able to help at all. They had no good answers and their "technical support department" couldn't do anything either. I would not recommend Quickbooks to anyone currently.

I have been having a few simple problems with online Quickbooks so I reached out to online chat which then ended up in them calling me and asking to log on to my computer. I agreed, although somewhat hesitant. They said the issue I was having was a result of my computer and that they could fix it for $300 one time fix or $1099 for 1 year support.

I called Intuit on 6/21/16 and applied for merchant processing via Intuit. I already have merchant processing for the business in questions via First Data but they charge too much. I have another 2 First Data accounts for my other 2 businesses. All accounts have been in existence for over 2 years are in good standing. Intuit informed me that they declined my request based on the information gathered. I asked them for the source of information and they declined to provide that information. They told me that they are proprietary company, therefore, no federal and state laws regulate them and that they Do Not need to provide this information. Intuit didn't even have courtesy to send me an email about their decision. I had to call them. I spoke to a Jermiah in their underwriting department on 6/27/16 around 4:30 PM PST.

Stay away from this product!!! This product in combination with Payroll is the most frustrating software. Today has topped all the complaints I've had since migrating from desktop version at end of February 2016. I was not able to add a new employee without completing one question where the answers were all inactive to select. Upon calling their support line, I was instructed to DELETE all payroll entries... since February... for them to RESET my payroll account to fix the problem!!!

Intuit makes it so easy to sign up for their services but fails to let small businesses know that if they have a large transaction, that Intuit will keep your funds and their excuses is that you have never had any transactions that large before. From the way it appears that they can hold your funds for up to 180 days! I had actually signed up for this service when we were just running part time. They sent emails stating something was wrong with my account with bank and about a week later send an email telling me my account was closed due to security risk. Well sure enough a few months later I decide to try and start this online payments going again. And of course, we get a large transaction and they decide to keep it!. As I'm trying to investigate this problem, I find out that they still had almost $200 of money customers had paid online that they haven't told me anything about, back from where they closed the online payments from before.

I used Intuit QuickBooks SE/self employed service to do my taxes along with online TurboTax. Then sent an email request to stop service after the tax was done. In June I received another bill with a phone listed 1-800-4INTUIT (446-8848). I called & was told that they could not assist. That SE was a new company & could only be contacted via selfemployed.intuit.com/support/.

Purchased in 1999, worked great until recently. All of a sudden it wanted me to register again. I did then and it worked fine for a while. Then we moved. A few months ago it started telling me to register again. Said I only had 23 uses left. It kept recycling and letting me use it until I got tired and called Quickbooks to fix the problem. He said they did that so I would upgrade. Didn't want to upgrade, he went on my computer remotely to what I thought was fix the problem, instead he blocked me from using it completely AND said if I wanted it back it would be $499 to convert.

I was forced to buy Quickbooks Mac 2016 to be able to get online payments. Well now I am told that Mac 2016 is not capable of getting Intuit payments - that I have to get the online Quickbooks. I am requesting a refund and they tell me to go where I purchased the software. Went and they said they can't refund it because it has been opened. Ahhh. Second time Quickbooks forces me to upgrade but this time they really did it. I also heard that online Quickbooks is no good and very slow... Can anyone recommend another accounting software because I want nothing to do with this company.

Our Quickbooks software have crashed. We have contacted the local South African seller, in the beginning of April this year, on or about the 1st of April. Since then, we are still not being able to solve the problem, more than that, at least to get some sort of an answer as to what exactly the problem might be, or what could be done to solve it. We have been passed from one "consultant" - ha-ha! to another, being given all kind of assurances that we will be helped out, but we are still in the situation we were two months ago. This creates extreme problems in the managing of our company. The software should not be sold in the country without at least a basic support system in place.

My business has fallen victim of Quickbooks' internet scam Oct 2015. I received a phone call from a man in Alaska claiming that I was charging his credit card $2,000. I'm a small business owner in OH. There is no way for me to do business in Alaska. I then logged into my account to find all my personal and bank information had been changed and there was a pending transaction. I called Intuit and was advised not to change anything and Intuit would take care of it all. I told them not to honor the pending transaction.

Our company purchased QB Pro 2016 w/ payroll a few months ago which QB installed. We started to run this week's payroll yesterday and all of a sudden taxes were not being withheld. I realized we needed to update our cc information, which I then did, to no avail. I called QB to resolve the problems, wherein they tried to sell me a $1,200 subscription, though I had already paid for the entire year and also pay a monthly fee for payroll. QB then told me my program was corrupted and in order for them to fix it I had to pay $649 plus tax for tech support. UNBELIEVABLE!! Total scam! I wish I had never, ever, done business with this company. Serious blackmail, horrible customer service. I would never recommend this company to anyone.

Needed QB reinstalled. Paid for the updated version. Been downloading QB since 11am EST. The program is NOT downloaded. Poor customer service. No help whatsoever. It is now 3:30pm EST and nothing is resolved. Been on hold with tech support for over 35 minutes with no resolution.

A client owed me $25,000. Intuit would not process the payment citing my financials on my bank statements did not support me to have $25,000 cash in my account. They said I would have to have at least $25,000 in my account if I were to get paid, just in case there was a charge back to this corporate credit card. I explained to them I have to make payroll with this money and I am legally bound to pay my employees. They did not care and they denied paying me the money that was owed to me from my client.

Online is not user-friendly and very slow. My biggest complaint is if you decide to upgrade you CANNOT go back to your old version without starting a whole new company. We wanted to see if the inventory feature worked for us... awful! We wanted to go back to the plan we had previously and we were told it is not an option. Now we have two options, either pay the additional fees for features we will not use, or cancel and start all over! Would not advise this product to any small business. Option three, which I went with... cancelled the whole thing and went to another accounting software program. Think twice before using this program.

We were forced to upgrade to QB 2016 version and apparently they now want us to process all of our credit card payments through Intuit. We have an extensive database and the ONLY solution for our $4m business is to create a new file and unlink the Merchant Account. How can this have changed from 2013-2016 and created no end of nightmares for us reconciling our transactions and this is the ONLY solution??? If you are considering QB, don't. Find something with more flexibility and better customer service.

They used to be a good company but they decided to lock us out of our own program and say we had "fraud" on our QuickBooks but we haven't been able to reach anyone in the fraud department. I have been trying to reach someone for over three weeks now. The last time I was on the phone for two hours to be told I was being sent a email about my problem and that was a week ago and still haven't heard from anyone. Three phone calls and a total of four hours and nothing has been resolved and no one knows why we have a problem. We can't update the payroll. We have one of the clients that we can't do after the fact payroll on, it's crazy.

This updated version is a nightmare... It doesn't work with Office365, Adobe Reader DC, etc... There's problems when you email invoices and statements. It's losing data that I've put in. Says it's backing up and is not. I was infected with "ransomware" and they encrypted my files in lieu of money. QB's told me they only had a backup from a year prior... I've lost a year's worth of my business that I will have to reinput... And all they can tell me is that the person that changed my account (license) to Multi-User never "hit the button" to backup my files so I thought I was backing up for the past year and sadly, came to find out I was not...

I don't know what happened to Intuit. They used to be an honest company. Now, if you give them your credit card, they run wild with it. I called for a payroll tax update and gave them my credit card number. The salesperson said that an upgrade to Quickbooks 2016 was required because the 2013 version that I was using will no longer be compatible with Windows OS (in other words, it will only be compatible with Windows 10). I told her that I do not have Windows 10 and that I will not be getting it. Her reply was, "Well [pause] you need to upgrade anyway or we will turn your Quickbooks service off." They are obviously using the Windows 10 excuse to force people to give them more of their hard-earned money. I specifically told the salesperson that I did not want the upgrade and to go ahead and cancel all of my service and refund the money I have paid.

I have had nothing but issues with Quickbooks Online since I started my subscription. Please stay away from using ANY Intuit. They are HORRIBLE. Not only have I had continuous technical issues, but the customer service is awful. I am currently sitting on the phone with Quickbooks Online customer service department and my phone timer reads 1:25:16 (almost 1.5 hours). I had issues with QBO last year when I tried to update my file to prepare taxes. I had numerous issues, and had to call customer service. And they promised me a free month of service which I never received, but only just recently realized that. Then, this year, in Jan 2016, I was updating my file again to prepare my 2015 taxes and, once again, had numerous technical issues with QBO. I was unable to add any new transactions into my Quickbooks Online file, so I called technical support.

Once again Intuit is holding a gun to my head. A year or so ago they forced me to upgrade Quicken, which I use at home, by shutting off the online banking feature that allows users to import transaction data electronically. Today I received the email I have been expecting: Intuit says that online features of the even more expensive Quickbooks that I use for my business will be shut off because I am still using version 2013. Imagine that, I have customers who still run the 2010 versions of Microsoft Office, but Intuit is upset that I am still don't upgrade every 36 months.

This is a online version that Quickbooks offers that is impossible to cancel. I spent 3 hours calling different phone number, put on hold for 15 min. then hung up on. They don't want to help you like any good business would. I give them a score of F- and can't believe they are still in business. Don't waste your money with this company. The customer service is the worst.

Do not buy Quickbooks POS. Their salespeople tell you what you want to hear. The product will not sync to Quickbooks on the cloud. We have used Quickbooks for years. 3 years ago we bought our first POS system for a retail Hot Tub store. Six months later, bought a second POS system. The reason we bought it from Intuit was to have it sync to our Quickbooks on our server. NEVER HAPPENED. 2 Months ago we bought a third system, asked if it would sync to our QB on the cloud. Was told it would.

In the UK they promote their payroll as "We worry about the detail so you don't have to". I've been running payroll on QuickBooks since 2002 with no problem, then some evil genius at Intuit Towers comes up with a Cunning Plan - lets allow the users to run payroll until they need to run end of year tax returns for HMRC (The UK Tax agency - like the IRS in USA) and screw them over by making them buy the next years version before they can fulfil their legal obligation to file their tax returns. Not only that but once upon a time you could simply pay 96 for a year's tax tables and continue with the same software, now yet again you have to purchase a new version at several hundred pounds. I've looked at Sage and a couple of others - that's where my money will be going from 2016 onwards - Enough is enough Miss Intuit Piggy, I'm done with your greed!

This week it has been impossible to run every kind of reports and see the financial transactions in QB. When I am trying to get any kind of Report the system simply does not allow me to click in the different options: Recommended, Frequently Run, My Custom Reports, Management Reports and All Reports. It does not show any kind of error but it does not work. On the other hand, when I go to bank transactions is showing me a window with this message "The following error has occurred: QuotaExceededError: DOM Exception 22." Considering I had more than one problem, I tried to reach them by chat and by phone. But it was not possible to contact them. Even after more than 12 minutes of navigating I found the phone number... Like if it was something secret or not their first option for customer service. And when I called that number, it was just a machine asking me questions. And I did not want to talk to a machine.

I bought QB Pro for $500 in the fall of 2014. 1 year and 7 month later, the product doesn't work, because it is magically incompatible with windows 10. I am forced to buy 2016 version for at least $300 if I want to recover my files. This is insane. I also need to pay extra for security and support if I want to recover my documents. If you are starting a new company, PLEASE, try something else. I am trapped and forced to pay. I cannot even recover my old files to start a new software program without the upgrade and support. I hope there is a class action lawsuit against this company.

We run a small business and use QB for invoicing and payments. Today we were not able to log into the account today. We keep getting "error message and program crashing" send an email to Apple to resolve issue. When trying to email we were in a constant loop. We were finally able to delete the email. Back to the problem at hand today April 6, 2016. We attempted to call QuickBooks (Intuit) with the 800 number online. When prompt to QB online help the line disconnected. Tried this 4 times. Next found another online tech number - was on hold for 20 minutes. They finally answered and had to be transferred to tech support again on hold for 20 minutes. When that person answer I again explain the issue. He finally said I was talking to Window support not MAC. (The first person @ Intuit gave me that number.) Next he transferred me MAC online support, I again explained.

I have been using Intuit Quickbooks since 2000 and I am well aware of their many many problems. Problems with data integrity, poor customer service, when you call there are long wait times, only some agents are useful and the others waste your time and then transfer you. TODAY WAS THE WORST. I am on Enterprise and although 2016 has been out awhile I waited to make sure the early bugs were addressed. Yesterday I upgraded. Today only 5 users can get into the system. So I called, they told me again and again that I always had a 5 user licence. Showed me in my software that I only had 5 licenses, It must be a fluke that today everyone wants to get in. On the phone from 2:30 to 4:15 pm. Then I thought to look at the old version I kept on one computer and YES, it says I have 9 users!

If you intend to use QuickBooks stop. Try to find any other software. They trap you and will triple your cost each time the year is up. They do not care and will lie and cheat your company. MY company will be looking this year for another software. I will also be taking this in front of the board of business owners. I will make sure to let all that will listen to not use QuickBooks.

I just got ripped off by Quickbooks support. I was experiencing problems and called the support line. They lied to me about the problem. They said my computer, outside the QB software, was very corrupted and that I could not fix this myself. They said they would fix that and the internal problems with the newly downloaded 2016 version which again was something I could not do myself. They proceeded to reset the default settings on Internet Explorer and run the maintenance software installed on my QB. They charged me $395.00! When I complained they proceeded to give me a bunch of gobbledygook which I am sure they expected me to not understand. For instance, they were doing things in the background that I could not see. Right! I will never trust them again.

This software is ripping people money. We had QB 2012 Pro for about 2 years. It was great! Then suddenly my payroll calculation and my online banking gone. I paid for new software $599.00. After doing all I got the 2015 pro but again it was not done here. They ask for another $200 to enable the payroll. Then I try to reconcile my records. It did not let me, so I called QB and said "yes care plan." Paid the $60 but it did not over here. I was requested to pay another $100.00 to activate it. Bottom line they take a lot of money and this is not over yet. I am sure that soon (2 years from now) I will have to pay again for a new software and other services. IF YOU DID NOT USE THIS SOFTWARE DON'T GET INTO IT.

I own a small business and have been using quickbooks ten to basically be able to email invoices. I upgraded to Windows 10 and needed support to transfer data. They said I had to pay a fee of $99 to do so. Out came the credit card. They then told me that it couldn't be done after pulling the funds. I asked to be refunded and they said they would offer the most recent version for an extra $99 with one year of support. Two months later I couldn't email clients their invoices.

I have had a terrible experience with QB Premier Contractor Payroll. I have been using this software for my company for over two years and the past 8 months have been horrific as my software is corrupt, it does not print paychecks. I have spent countless hours and days trying to solve the problem with the QB help desk with no results. I sent the files to the DATA SERVICES Department to correct the corrupt files problem. I reinstalled this morning with their help and the software does not work. They have had me on hold, getting back to me off and on for the past three hours. I have a business to run and cannot afford to spend weeks trying to fix a software problem. Steer clear of QuickBooks. I know I will look for alternatives asap!!!

If you plan to fail at business, use Intuit and their merchant services. However, if you plan to actually make money, go with ANYONE other than Intuit. We launched our business on February 1st, 2016, we have yet to receive the money from the credit card transactions we ran through Intuit. Nearly $20,000 that our customers have had charged but we have not received. What a scam. Try calling customer service or risk management, another joke. They will not take your call, once in a while they call back but it is always after 6pm so they can ensure you have gone home for the day. Are you seeing this Intuit? Probably not, but I hope you business owners and potential QB users are.

Installed QB several months ago for accounting software for personal use. After a few months use, QB locks you out of YOUR software and forces you to buy a $200 upgrade to access your data you have stored on the software. It is blackmail and coercion to force someone to purchase an upgrade they do not need or wish to purchase. I will NEVER purchase another Quicken product and plan to let everyone I know that this software company is a fraud and their product cannot be trusted.

I purchased QuickBooks 2014 about mid-year. I upgraded my computer to Windows 10, not knowing that QuickBooks ($299 for 3 years) would no longer work. I thought QuickBooks would convey the second two years to the new upgrade, but no, not a chance. So, if you think QuickBooks cares about their customers, think again. I'm very disappointed and feel ripped off. I hope more people will complain. I'm not a big business, I'm a very small business and this is a big expense!

I was recommended by accountant to use Quickbooks Pro and purchased soon after. I called Quickbooks and they were helpful in accessing my back up files for Microsoft Money Plus. They said that someone would contact me soon to finish the conversion process. When they did, it was someone that I could hardly understand and they wanted 100.00 to finish the conversion for two accounts or 89.00 for 3 month's support which would include help with completing the conversion.

Quickbooks has apparently updated security to require a confirmation code sent to an e-mail address. Somehow, they are using an extremely old e-mail address which I removed from the account in 2011. They regularly send me email at my current address, but won't use that for the conf. code. Now they claim I need a sworn affidavit to change the master admin on my acct even though I am the master admin and sole proprietor and always have been. I have no employees and no one else has ever used this acct. I have sent them billing info and current driver's license showing that I am the owner of this business and pay for it out of my personal acct.

In September of 2015 I decided to upgrade my 2012 QB version with a current version and purchased the 2015 QB for Mac online. Intuit sent me an email to download this version after purchase. When I went to download link the drop down only gave me the option for the 2016 QB version, so I downloaded this version. The issue comes into play when you try to register this version you will not be able to because the product code and registration information is for a 2015 version. A thirty minute phone call to Intuit, and paying for the upgraded version at $219.95, is ultimately what had to be done to register the version of QB that was sent to me via email by a download link. In all I paid $543.95 to use QB for five months.

My account was also hacked and Intuit is trying to hold me responsible of chargeback fees. The hacker charged a couple of credit cards, $3,000 each and changed the 'deposit to' account number so all fraudulent monies were deposited into their account. Intuit did not have sufficient security measures in place back when it happened late Jan 2016 & early Feb 2016. Intuit needs to really create some new security measures starting as soon as possible as a reaction to accounts being hacked so easily. They state that they offer no fraud protection to any of their clients. Since then I've canceled my subscription and set up and entirely new account at my bank so that they would have any access to account info; honestly Quickbooks is not worth the time or the hassle to mess with...

I had dealings with Intuit through the call center, Convergys in the Philippines. The rep on the phone was Paul **. He used my credit card information to get money for his own use and not for Intuit. I found out later after I saw the credit card statement and reported it. There were never any criminal charges in the matter and other clients have told me the same thing regarding the use of the call center. I would not recommend that anyone use the products as long as the call center is in the Philippines. Other call centers there report some of the same activity and the NBI is yet to do anything to prosecute the criminal behavior.

After switching from a national brand payroll service, our Treasurer was looking to save money so we switched to Intuit Full Service Payroll. I ran payroll 5 times and all 5 times there was something different about the software. I kept taking screen shots so that I could write a training manual for HR but each time I did payroll the screens were different and the screen shots proved it! This was in addition to not being able to print paychecks properly and a myriad of other issues.

After being the attack of a phishing scam our account was hacked. Account number changed and charges were processed totaling in 5500. These charges were all placed back to back (against policy and was flagged for review). Funds were also deposited into account in less than two days (also against policy). (When charges have been flagged a hold is placed on funds. It was not.) I was notified Monday morning after all this had happened by Intuit themselves calling me about possible fraudulent activity which I confirmed was not me then I was told I had nothing left to do and they would handle it from here. Well they didn't. Apparently they attempted to debit the account money was sent to. Only recouped 500 of money deposited.

After two hours of battling with two different reps from Intuit: Lexi (pleasant) and Quinn (very rude) I was told that the reason our third computer can't connect to our main (server) PC running QB Pro 2015 is because that third PC is now running QB Pro 2016. It actually tells you that this version of QB Pro (2016) requires other PCs to be upgraded to the same (2016) version. OK, fine, we thought no harm in upgrading 2015 versions to 2016. It is after the upgrades that the things got really interesting. Only one PC at a time could connect to the server. That's when Lexi and Quinn come in. In the nutshell - are you ready??? - upgrading QB Pro 2015 to 2016 deactivates your 2015 licenses.

Quickbooks 2015 for Mac - I could write 20 paragraphs about the ineptitude of this software. Just a few: In February 2015 the software decided to change all reconciliation dates from the 30th of each month to the 10th. The developers, who I got to after about 6 hours on the phone, acknowledged the 'glitch' and said it was a top priority to fix. By November, it had still not been fixed. In fact, it was never fixed. So I created a $25K adjustment to 2014 and had to re-reconcile 11 accounts for all 12 months.

I received an email after 10 months of being an Intuit client that they were cancelling my account. I have my own art studio and sometimes people buy my art with credit cards, but not often. They cancelled my account due to inactivity they claimed. I told them when signing up that there would be periods of low or no sales. I tried to have them reconsider and keep the account active, what harm could it do?

I have used Quickbooks and Intuit services for a few years, and in that time they have lost some payroll records causing me to have many long lasting negative interactions with the IRS and state tax departments. It was a real headache. Now I am currently trying to cancel my service and the navigation through the Intuit service and they have me call a number where the agents had transferred me to several departments and none of them could actually cancel the service themselves. I wish things were easier. Oh well. Never again.

Charges made to my cc that weren't approved. I cancelled the account because it was garbage and not worth the free trial. Spent over an hour on the phone just to be told they don't know how or why I am being charged and directed me to a live chat website to help me out after wasting all that time on the phone... They also mentioned they may not get back with me for three days since it is Friday! Don't waste your money or time. Not worth it at all. You can simply design a few spreadsheets yourself and save time and money. The customer service reps are clueless.

My account was also hacked and Intuit is trying to hold me responsible of chargeback fees. The hacker charged 4 credit cards, $19,998 each and changed the 'deposit to' account number so all fraudulent monies were deposited into their account. Intuit did not have sufficient security measures in place back when it happened late Sept 2015 & early Oct 2015. Intuit created new security measures starting in Nov 2015 as a reaction to accounts being hacked so easily. They state that they offer no fraud protection to any of their clients. I have filed a police report. I would like to be involved in a class action suit and am in CA.

They disavowed any responsibility...and claimed Windows update caused the crash (give me a break) despite that fact THEIR SOFTWARE forced an update to itself. Opening a backup copy of the data would not work because THEIR SOFTWARE forced an "update" to the backup data, thereby rendering that unusable. They then charged fees equal to the price of the product to fix data THEIR product creates. And it was not done right. I had to manually go through hundreds of transactions to fix them.

Terrible, very frustrating experience right from the beginning. Bought a mac computer and had to purchase Quickbooks online in order to be compatible. Prior to buying the mac we had arranged for our company accounting Quickbooks desktop files to be transferred. We were not told that the payroll files would not be transferred from desktop to online. It took days and days to get the information for our staff in the online version and even then there were tax questions and issues.

Recently I was having credit card transaction issues when processing an order. The transaction completion was taking a long time, leaving me with the customer way too long on the phone. I ended up letting the customer know I was having issues and will get back in touch. Meantime, called QB/Intuit and see if there is an issue that needs to be addressed. The first rep told me it was on my end as for QB's connection is fine. I had my computer checked out and it was running just fine. I was told to call QB back and let them know I was still having issues.

I have a freelance graphic design business and own rental properties. The main thing I use Quickbooks for is to download transactions from my checking and credit card accounts, so I can track my income and expenses. In December of 2015 I lost the ability to download transactions for both my Chase credit card account and my two US Bank checking accounts. After several hours on the phone with support on 12/9/15, my Chase account was restored, but I was still unable to download my US Bank accounts. The official word was that there was a bug, and they would have to send it to their developers to fix. They said they would be contacting me.

If you are considering using QBO, I would issue this strong statement of caution. I have been a QBO customer since its inception and a Quickbooks desktop user since 2000. QBO has recently upgraded its security, and has been deceptively lying to its customers in relation to the fact that they have lost account/administration information related to the accounts. If you have lost or changed your email address, it will be impossible for them to both change the email address to gain new login information, or change the administrative privileges because they have lost the account administrator information.

I have been buying Intuit products Quicken and Quickbooks for the last 2 decades or so. Overall, my general observation is that it is not a well-made product and support is poor. What happened: I am presently using QB 2013 version. I have been asked often enough by QB to update to 2016 version that I do not want to do. But lately, I have been worried. When I launch QB, the sign-in comes with 2 options to click on: Cancel or Help. I do not want either, I want to sign-in to QB to do my work.

I had been a Quickbooks customer since 2003 with very little issues. Then in Dec 2015 I had a mandatory update from QB come so I hit the button to update. After the update my system went down so I called Tech support 12-15-15. They did a remote access to my computer and corrected the issue after charging me 299.99 to my c/c. 12-19-15 my system went down again and now I cannot get back into it. I called support again and they said for 299.99 they could help.

I've been a QuickBooks user for 10 years. I had a problem printing, so I called QuickBooks and after 1 hr on the phone they tell me that I have to upgrade to 2016 to be able to print. Now before I upgraded to 2015 I was using 2013 and I was able to print fine without upgrading at all. The only reason I upgraded to 2015 was... They convinced me to, what a stupid move. Make a long story short. I was speaking to the customer service rep, he couldn't help me, asked for a supervisor, supervisor gets on the phone, I started to tell him the problem and why I was upset... And then all I heard was the words... "SHUT UP", And a dial tone.

I have been a customer of QB for 7 years. On 12/21/2015, I had a message on my QB program that it was time to renew my subscription to QB Payroll. I could not log on to renew, I call QB. Was told that there was a problem with my software. Long story short I ended up paying $1900 for Renewal, QB 2016 and Support. Today I received my CC bill. I had already been charged $519 for renewal on 12/17/15! I called billing and was told I could not get a refund of $519 because it would invalidate my "package", it would be applied to 2017.

I've used QuickBooks for years, even the 2005 version which was no longer supported and with which I could no longer import from the bank. It always worked well. My son convinced my to try Quicken 2015 so I could import information from the bank. I looked forward to importing bank information and not having to enter everything by hand. However, Quicken 2015 was a nightmare. When I downloaded my checkbook information from the bank, half or more of the entries were displayed twice with different descriptions. No way I could reconcile without lots of corrections on my part. Waste of time, waste of money for Quicken 2015. Now I get email solicitations for a discount on Quicken 2016. Haha. No way.

On November 21, 2015 I tried to log into my Quickbooks account and it asked for additional information to log in to verify that I was the owner. Since I had hired someone to do my bookkeeping this person had put all the startup information in her name. This started a month long process of customer service reps creating tickets with different case numbers. With each new case number it delayed the process by ten business days.

Well we got swindled by Intuit today just like a lot of other folks I'm now reading about. Just got in from another long week of work and checked my banking account and quickbooks deducted $5650.00 for fraud within their company. They had someone hack into their system and use our merchant services number to charge folks from well outside our customer area and redirect the money to another account for them (not ours).

I have not been able to access my company's data for weeks. I have spent around 20 hours on the phone to resolve the issue without satisfaction. I am about to embark on evaluating other online accounting programs. I hope that I will be able to transport the data accordingly.

We purchased Quickbooks June 2014 to which quickbook acknowledge this payment. July 2014 we employed an accountant to assist in establishing our business. Over this period she has removed us for the account and placed herself with a master key without acknowledgment or agreement. We have sought another accountant due to her ability to log BAS statements as ASIC forms. As a result she has removed our access and will not return phone calls nothing.

I've been very happy processing CC payments using Square, but I do use QB Online for invoicing so the option to accept payments using Intuit QB Payments was attractive until I took my VERY FIRST payment. "Unexpected activity" caused an investigation and hold-up of almost $2000! "2-days" has now turned into 7 days! This is a lot of money for a small business like mine, and now I'm overdrawn and can't pay vendors. IF I recover my money, I will NEVER use Intuit QB Payments again!

Ran Go-Payment for my retail business for last 3 years. Was hacked in August. Hackers changed my bank account and then charged $14,000 over two days and swallowed up a legit charge of $800 I made. I was at my limit for charging. No emails or phone calls from Intuit, which they say they made. Filed police report etc. just got letter to say pay up the $14k or go to collections. Spent hours on phone last night and back in August arguing my point. Never notified etc.. They could care less and told me last night they have put in more security since then. Guess I'm guinea pig. Just horrible to deal with!!! No leeway or anything. I would love to be part of class action suit.

In August I received an email stating that they put a hold on my account for a suspicious transaction. I called the next day and they told me to change my login info so I did. That same day I noticed an unauthorized deposit in my bank so I called again. After an hour on the phone I got nowhere, I wouldn't let the person off the hook until I got answers. So another hour of being placed on hold and being talked to from a script, finally I asked the person to verify my bank account info and he gave me info that wasn't mine. So apparently within 24 hours the hackers changed my account info and made several FRAUDULENT DEPOSITS TO SOMEONE'S ACCOUNT NOT MINE.

If I could give negative stars I would. I never write reviews on sites, but I simply have to warn others how unbelievably bad Intuit's service is. I have never witnessed such gross ineptitude in one organization. Since we moved from the desktop version to QBO about 5 months ago, Quickbooks has been nothing but the bane of my existence. First the transferred over duplicate records for payroll and then spent the better part of 3 months dual filing taxes and sending notifications each month. I spent hours upon hours working to resolve. Next and concurrently I found out that they also forgot to continue my Worker's Compensation coverage and I found out when receiving a non-renewal letter from the insurance carrier.

My account was also hacked and QB is trying to hold me responsible. Stating that they offer no fraud protection to any of their clients. I would like to be involved in Edmond's of Atlanta, GA class action suit. How do we get in touch with each other. Your email address does not show up in your comments. I am in CA, do class action suits cover all states or would one need to be started here in CA?

We have been a loyal Quickbooks customer for over 20 years. However, I must say that the 2015 version has been a problem since day one. After upgrading from 2010 in Oct 2014, we have had non-stop issues with this version. It has corrupted our data every three months, costing us dearly in fees to have the data files recovered ($700 each time). The situation has not resolved. There are no fixes that Intuit has published. The issue continues in spite of diligent verify and backup procedures. Their own recovery and file doctor programs never find problems with the data file. The first time we experienced this problem, QB crashed daily, citing issues with employees' SIN and CC numbers which at the time, we were not using.

I have not been able to get into my account for over a month now. I have spent over 12 hours on the phone with them. Apparently they got hacked then initiated some security measures that permanently kicked 4% of 2mm people out of the system. Everyone I talk to says it's fixed and then the next day you get an email saying to call back, there is some kind of problem. Always someone different, always a long wait, retell your story and then start over the next day. On 11/17 they had me send them a ton of stuff to prove who I was. On 12/1 they asked for it again saying it's for a different department. Same fax number, same email address. Good luck getting to a supervisor or a manager. My lawyer says she can't help.

Currently on hour #3 of "customer service" due to the fact I can no longer access my account. Have deliveries to make tomorrow but no way to log into my account and make up invoices or picking slips. I have had the same email, bank info, id and password for 2.5 years. TODAY, I have to submit my ID, and fill out an email verification form to get in my account. It takes 24-48 hours to verify and they will not start working on it until 10:00 a.m tomorrow my time at the absolute earliest. No one speaks English as a first language and no one seems willing to help. Quickbooks has all of my personal information (along with my employees) and has deducted payments from my bank account but refuses to provide the service.

My account was hacked, bank routing info was changed and I was never notified. Over a 5 day period, $120,000 worth of fraudulent transactions were processed. Additionally $10,650 of legit transactions were intercepted. I notified Quickbooks and urged them to suspend my account. Instead they told me if you bought new software for $741.99 my problem would be fixed. Well they were not. Quickbooks has now billed me $86,439 for the fraudulent transactions and told me I will never get the $10,650 of legitimate transactions.

Quickbooks GoPayment took my money and never gave it back and I lost my business because of it. I am forming a class action lawsuit because this has happened to over 500 businesses and it needs to be exposed for the fraud that it is. You just can't take consumers' money and businesses and not have consequences. Please email ** to join. I will be sending out a link to the lawsuit and other information as it becomes available. Thank you.

I've been a QuickBooks Pro Subscriber since 1996. This last May I shut my business down, I stopped using my quick books until this last month when I needed to make an accountants copy for year end taxes. I go to open my account, and there is no company data. I used QB/ Intuit online backup, so I I called QBs for my back up. QBs informs me my subscription is expired, i respond by asking why was I not informed by email as in the past? No answer, but for $299.99 I can get the latest QBs Pro. I explain I just need the copy of my account for year end taxes. Representative says, "Yes we can do that for 299.99". That's what kind of company Intuit is.

I purchased Quickbooks for Mac 2014 in September 2014, and here it is only November 2015 and the software crashes constantly and is no longer compatible. Quickbooks only solution is that I must buy Quickbooks 2016. I requested a refund and was told refunds are only available in the first 60 days. I get the 60 day trial period thing but I think Quickbooks should be maintaining and updating their software. People buy new versions for new features and improvements - not because Quickbooks can't keep up. If I knew I'd need to buy new software every two years to continue using it (at this price), I would never have started using it in the first place.

I wanted to get a service for online payment to make it easier for my out of state customers to pay their invoices. I had to upgrade my QuickBooks to be able to do this. I spent the $200+ to do this. Figured it would pay for itself in the long run and allow me faster access to my funds. One of my clients processed a payment. The payment posted to my clients account 1 business day after the payment was made. Three days later QuickBooks sent me an email saying suspicious activity has occurred on my account. That suspicious activity was the payment. They now have held the funds for 10 days. I have spoken to 3 agents and they all tell me something different.

QUICKBOOKS/INTUIT CUSTOMERS BEWARE!!! Our company just experienced something that I think everyone considering using or currently using should know. We have been processing credit cards through QB/Intuit and found that the deposits were not showing in my bank account. Upon investigation, I found that someone had fraudulently got into my QB/Intuit account and changed the bank information to reflect their bank information thus accepting all of my deposits into their account.

I just got off the phone with Quickbooks regarding an event that occurred during the last 24 hours which effectively will shut down our company. Our company relies on QB Online to run our retail business. Our account mysteriously disappeared and QB tells us that it will take up to 10 days to restore the company? How can this be? No one has access to our company login information, and that is me. I didn't change any settings, but when I attempted to log in this morning, the company was not there. Phone support is useless since anything other than rudimentary issues must be dealt with via an online chat to the tier 2 support. Mind you, it's QB's support team that doesn't have phone access to their own level 2 support. Absolutely, an impossible solution.

QBOnline has implemented their new security and it doesn't work very well. I am basically unable to access my clients for 12-24 hours while they process and update security on my password and login. This is ridiculous and my clients expect to be provided service quickly. Furthermore, their security software only works with some email - doesn't work with TimeWarnerCable because, per the customer service rep, TWC email was hacked and is considered insecure by QBO. You also have to provide QBO your personal data, i.e. driver's license, government issued ID or passport before they will allow you to use the software subscription that you are charged $40/month. Unlike the QBO's sales rep's pitch, there is no 24-hour support.

I have been locked out of Intuit and Payroll online for the last 4 days. Been in a telephone with "customer services" for at least 2 hours every one of the 4 days, gave me all kind of excuses for what I cannot access the account. Today I was told I need to have a new e-mail address (not from Time Warner because they do not support anymore Time Warner), beside that I had to send all my information and a copy of my driver license (by the way according with them I could not access yesterday the account because my DL was expired, even that I renewed it 8 months ago).

I recently changed my email address; I changed it in all my customer settings in Quickbooks. So this week Quickbooks decided to add new security and they do not recognize my new password so now I am completely locked out of Quickbooks. I spent over 2 hours on the phone with customer support but they could not get me into online Quickbooks. I lost a year's worth of accounting records. I do not recommend this software and the customer service is a joke.

Been using QB online for at least a decade. Never really thrilled about it, but it did enough to keep my business accounting going. Within the past year they so-called improved it and basically deleted some functionality that I used daily. Nevertheless, did not want to go thru the effort to download the data, which I understand does not translate well to the desktop version. In the past couple months they have been so-called improving their security. This means that I am routinely unable to access the account online and then spend hours on the phone with absolutely no help. The customer service people are not able to help and some are downright rude. Talk about their policies etc, when all I need to do is some accounting work. They are now causing me to lose money and am still currently unable to get into the account. As soon as I can get in, I will be terminating this horrible service and doing the many days of getting the desktop version up to speed. The online QB is currently a disaster. DO NOT SIGN UP.

This is the worst experience we have had in 20 yrs in business: Our Point of Sale hardware/software package from Intuit has been working fine, then Intuit decided to hand over their credit card processing side to PIVOTAL. That was the end of our smooth operations. Credit cards would be refused for a couple hours at a time, then start working, randomly. This has happened every day. We are losing sales, customer confidence, brand strength, etc. and we have no recourse.

I have several clients that I help with their small business need including helping them with QuickBooks. One client was having problems with his computer's graphics and hard drive so we got a new computer. He had started with QuickBooks 2011 and had updated to 2014 by a download and had no disks for the 2014 upgrade. To get QuickBooks 2014 installed on the new computer we had to call the Intuit technical support.

I purchased QuickBooks Intuit for our business that just started up. We were happy with everything it offered. Now it does not deposit my funds directly to my bank on time and I've been flagged because we are making more than $5000 a month. Annoyed!

Bought Quickbooks for Mac in the States... It won't register online (I live in the Czech Republic but whatever). The international phone number does not work. The 1 800 number which costs me money has me on hold for god knows how long... The website makes you create an account, which out of frustration I just did.. to find an answer. How can I register this program on my latest Mac? The website does not help and searching Google only brings you to this page... Pretty frustrated. I plugged in the license number etc and popped up that I must call... Something that is not working so far... and expensive.

I contacted Quickbooks Sales to compare pricing of two products that I have purchased. I was misinformed as to being able to save money by purchasing the desktop version. Casey ** stated that she could not help being that she could not make a sale off of me. Refused to answer further questions. When I asked to speak to a supervisor she state they were out of the country and disconnected the call.

Hello, I only used QuickBooks one time. At that time my employer used it so it was mandatory. The program functioned fine and I had no additional issues or concerns with the product. I would be open to using the program on the future.

I have been with Intuit for a few years to receive payments from my customers via mobile app on cell phone. I had used it one time in January of 2015 for the entire year to date. Somehow along the way around May I got a letter of owing for a charge back. I dismissed it at first thinking it was spam mail. Then more came my way and I eventually went to my bank account. To my surprise Intuit had pending ACH/check withdrawals in amounts at $1000 each pending to pull from my account. I called my bank and stopped them. Then I called Intuit and we straightened it all out. We found that someone had hacked my account and stole money from I believe either a customer or someone else using my data. They said I was safe to continue to use their product which I immediately responded with "no way in hell, I demand this account be closed".

I have been working with Quickbooks since 2008 and this version is the worst of all. I am a bookkeeper and handle a lot of clients. First of all it crashes all the time. The new "bank feed" is a nightmare. If you use tab to move between fields and you have an already matched transaction, it is deleted, so you have to enter it again. When you have to enter many transactions for many clients, that is really annoying. Everything requires more steps to do it, than previous versions. You can't copy and paste some information which is bothersome. You have to set up basic things every time you open the books, like viewa open windows list. When you open your vendor's list the name has just 3 characters and you have to expand the field every single time. Totally hate it and wish I could go back to previous version. It is a shame that majority of clients use QB and I have to stick to it.

Customer Service is getting really bad. I use QBs to process our credit card payment for invoices and they called to say there was a problem. I called them back to find out what the problem was and they said they were concerned because we were having invoices paid with credit cards. I asked why and they just said "Well you have to prove to us that we sold something" and they wanted a detailed invoice before they would consider putting the money in our account. I told them they already charged us for processing the transaction and they said they will charge us regardless.

I had a client provide feedback on an estimate that I generated for them through Quickbooks saying that the estimate was unclear. Specifically, they said several line items seemed to have incomplete descriptions. When I opened the estimate and reviewed it line by line, it showed each line item had a complete description. Thinking maybe there was a problem on the client's end, I resent it as a PDF. When the client replied that the problem with truncated description was not resolved, we agreed that I would print out the estimate and send it USPS.

It took me 1.5 hours with a Quickbooks customer service agent to figure out why my credit card transactions are not mapping correctly when they are being downloaded into Quickbooks and they are coming all out as expenses and the deposits are coming through as expenses as well. The agent on the line with me understands the issue but says it will take hours on the phone to escalate the issue to try and get it fixed. I, of course, don't have hours to spend on the phone and don't understand how a company can have a broken product and require their customers to spend hours on the phone to fix it. I want Quickbooks online to work correctly without spending hours on the phone. And I want someone - a human being - to be accountable to getting it fixed and then let me know once it is fixed. I'm very unhappy with Intuit and Quickbooks right now.

I recently downloaded Quickbooks Self Employed for Mac and all hell broke loose on my computer. Not only could I not get into my account or get any kind of help from Intuit either by phone or email, I was hacked by 4 different people! Malware and spyware were installed on my computer. I have cancelled my credit cards, frozen my accounts and done all I know to do to prevent identity theft - which may have happened anyway. I also want to pass on something important I learned.

Our POS System was hacked and the hacker used it to process fraudulent credit card charges. They changed the email and bank account so the deposits went into someone else's bank account. Now Intuit says we owe $38,000 in fraudulent charges even though we did nothing wrong. They say they "don't undertake any liability" for fraudulent charges. It's been a nightmare - hours and hours on the phone talking to different people each time. Hours on hold while one department tried to reach another department. I'm about to hire a lawyer.

Warning: Conversion from Quickbooks Windows Pro Vista to Mac. I converted to Quickbooks 2015 for Mac in April. All of my payroll entries were no longer in their various accounts (Federal, State, Unemployment, etc.), but in one account under "Payroll Other." It took me weeks and long hours with Intuit and Mac Payroll to get these numbers into their proper accounts. I am very surprised that Quickbooks 2015 for Mac was released into the market with this major glitch. If you are considering converting to Quickbooks 2015 for Mac, contact Intuit (800-446-8848) prior to your conversion.

I have used (unfortunately) and suffered through about 12 years of being a Quickbooks Pro customer. I have had so many problems with this software, but feel stuck as it is the only software that I know for my small business. Does anyone out there have a recommendation for another service? Intuit's Quickbooks' customer service is a machine and is hopeless. The software forces the user to upgrade annually and the upgrades always involve horrific experiences (as I am experiencing today) of losing earlier entered data... So, the user has to continue to manually enter old data that had already been entered into Quickbooks. I hate this product. I am a very optimistic, happy and positive person. However, Quickbooks makes me one of the more disenchanted persons in the world. I highly recommend that you stay far away from this product.

I signed up last month so that clients have an option of initiating payment to me when I email the invoice from QBOnline. The first payment was no problem. The second payment I received the standard email that the payment was received and will be deposited to my account in 2-3 days. At 9:36PM following the third day and on a Friday, I get an email that they will not deposit until I give them all kinds of info on my customer and what she purchased from me. I am livid.

I have spent the last 2 weeks and countless hours on the phone in frustrating conversations with QB representatives who understand precious little about the product they represent. And all I wanted to do was renew the annual subscription to QB payroll (which increases $30-$40 per year!!). First, the icon on my PC would not let me update credit card info.... still unresolved. I then called and a rep. sold me a subscription to QB Pro Plus; a 24/7 tech support program instead of renewing the payroll subscription I requested. She told me my subscription went from $399.99 to 199.99. When I asked why I was told it was a promotion. OK. I thought I had renewed my payroll, saved money and the problem was resolved. Wrong. Payroll was cancelled.

My company used Intuit Merchant Services for 11-years until August 2015. We do about $100k a year with them, so not a ton of CC processing. However it is still enough to generate 5-10 calls per week from their competitors trying to steal our business, but we remained loyal to them regardless of lower fee options. In July 2015 we had a customer contact us letting us know they were charged twice for the same service. We reviewed our QB and could find no evidence of this so we checked our bank account and found that there were two identical payments received from Intuit (among a lot of other payments that day).

I applied for and received a credit card swiped to make transactions for work. When requesting this service I understood that I would pay a variable fee for every transaction separately depending on the type of card and whether it was manually entered or swiped, as Visa, MasterCard, Discover, etc. carry various fee rates. The fee would be applied when the transaction took place. For those who do a larger volume of business, there are plans where you can elect to pay a monthly fee to reduce your transaction fee. I did not want a plan as such, being that I didn't know my business volume or need for a card swiper. I used this service in May 2014 for a total of 11 transactions. Then again for 1 in September. For May 2014, I was charged a total with the 11 transactions of $24.16 in fees which were fine because I had agreed to that service charge scale.

Intuit charged me $251.00 in June and I did not know what the charge was for so I called them on 7/20/2015 and spoke with May. She said the charge was for a limited payroll subscription. I usually used their unlimited payroll subscription but she told me I could have up to 10 employees and that every month I would be charge for each person a payroll a fee of $2.00 for each person per month. I told her that sounded good since the unlimited plan was well over $500.00 per year.

Intuit Quickbooks --- Risk Management, aka **. As a small business, I pride myself and our company with the work we do. A small part of that is customer service and we take that seriously. I try to work every issue and exhaust every resource for our customers. We do the best we can. This is why we have an A+ rating with the BBB. On the other hand, your company, which touts itself to be small business advocates, does not seem to value small businesses like mine. My advice to other business owners: RUN away from these people. Your money is not secure. They can and will hold your money INDEFINITELY citing fine print agreements that they buried so deep, you'd need a team of lawyers to find it. I'm sure there are several of honest businesses like mine, chained by this greedy people.They will put you through unnecessary hoops and tie your hands because they care only about their money.

Although every associate I spoke to was kind and courteous, they are all clearly clueless and reading from a script. I have spent no less than 10 hours on the phone with technical support to resolve an issue only to be given the ultimate answer that they don't know why I have this glitch and there's nothing further they can do for me unless I'm willing to give them my QuickBooks file for a week for further examination. As my job consists solely of work in QuickBooks, I'm doubting my employer is willing to pay me to sit for a week as they "look further into the issue" without any promise of resolution. I have been working on QuickBooks for 15 years now and rarely have an occasion to call them. In fact, I avoid it at all costs as my time is worth more than their sorry excuse for problem resolution. In the handful of times I have had to call, not a single issue was ever resolved in a single phone call. This department is a joke!

Let me start by saying that everyone I've spoken to has been very kind and attempts to be helpful. However, over 4-5 phone calls (I've lost count) and at LEAST 5 hours on the phone my issue is still not resolved. I needed some past payroll data uploaded for me by the payroll service team, as the online system wasn't allowing me to do it myself due to tax payments that have been made. Here's a short summary of all that happened: Email I sent was forwarded to wrong department. Email I sent was lost. Email I sent was deleted. They don't take notes on the phone calls because each time I call in I have to start the entire story over. They people I speak to don't have basic payroll knowledge. They can't talk by phone to other departments, have to instead do an online chat (so me explaining to the person I'm speaking to, then them chatting while I have to stay on the phone on hold). I could literally go on and on and on.

I spent over 16 hours this past week talking to 11 different Quickbooks Support representatives in an effort to get my Quicken Home and Business data converted to Quickbooks Essentials Online. To summarize this long and horrible experience, I was given the wrong information by two reps, directed to the wrong download site by another rep, and couldn't understand one rep because they clearly from a foreign country and spoke very broken English. The first five attempts to convert my data failed each time and on the sixth attempt the data was transferred but resulted in all my vendors and transactions being corrupted and/or wrongly categorized.

I have been using QBOL for several months. In May of this year I reported to Intuit that the bill payment mechanism was not working correctly. When I pay a bill it is recorded in the Bank Register as being paid on the previous day. This regularly means the bill was paid before it was issued and often paid on a day when my business was closed. The only way around this is to manually adjust the date after the payment has been made. Not only is this inconvenient it also causes a lot of extra work.

I'm furious with Quickbooks. I bought Quickbooks for Mac. Big mistake. After 8 grueling hours training to set it up, my instructor said Quickbooks and Macs are not very compatible. So I had to buy Quickbooks for Windows and hire someone with a PC to do my books costing me $1000s. I called Quickbooks for a $300 refund for my Quickbooks for Mac but they said no since it's been over 60 days. Greedy company. Bad customer service. It sucks feeling ripped off. I'm angry enough to give them the crappy review they deserve. I'm a small business owner. They made their damn $600. They should of given me my $300 refund. I bought the wrong product, can't use it then bought the right product. So pissed I can't sleep.

Quickbooks has recently removed support for my Quickbooks 2012 version software and so I am forced to upgrade after just 3 years of use. Not only this, but their upgrade link provides only an option to upgrade to the online version with expensive monthly charges for services that I don't need. If they treat me like this now how will they treat me as a customer for whom they control my data online in the future. I do not like nor trust a company who so heavy handedly pushed users to adopt a service model that only serves them and their interests. Maybe Intuit has gotten too close to the banking industry and picked up some of their bad habits in relation to customer service vs. control and profits. I am looking for a new vendor who will treat me more like a customer...

My business uses QuickBooks for payroll, shipping, accounts payable, accounts receivable and inventory. We are still using Premier 2012 which is no longer supported. Today a message on my server required me to verify my account with Intuit to open QuickBooks. Once the simple verification was done a message said I could continue to use QB. However, now my computers are corrupted and I cannot use the program. I can log on as Admin but no other computer will open. Intuit will not provide assistance for this version and suggested I upgrade. I believe Intuit corrupted my files to require the update. I stayed on hold for 15 minutes to speak with a supervisor and was cut off. My business cannot operate without QB.

We have been using QB online. Have loved it up to this point. BUT totally hate it now. We got it so that we could get payment online safe, secure and easy. Well, someone hacked our merchant account. They took payments from 2 invoices and transferred into their accounts. My husband and I have been on the phone for MONTHS, HOURS AND HOURS at a time being transferred all over the place with absolutely NO HELP. My Quickbooks online has not been working for over a month now. I can't get help. I can't reconcile. It's one of the worst experiences I have ever had. They have basically told us it's OUR PROBLEM. Our money is gone. BEWARE, we are going to the desktop version.

Quickbooks have you slaved to their system. You sign up, work at learning the online software, get it down and all is good. Then out of the blue, when you are on the last day of the month doing payroll, you attempt to print and SURPRISE, they have changed the system. You are a small, small business working late at night because you have to work another full time job to support this business. So before when you signed up, 24 hours support, now, no more, it is closed. No online email either... so now you have to take off your job to call them about this change that is delaying you paying your employees. They have no clue and don't care. They should have to pay you for their imposing cost to your company. Anyone there for a class action suit?

Quickbooks 2015 Premier is the worst Quickbooks yet. I have used Quickbooks for over 16 years with few issues but after being forced to upgrade from 2012 Pro (which worked just fine) and getting to pay $1106 to UPGRADE to nothing but headaches and poor tech support. The merchant services have been a complete disaster and will not sync and you then get to manually record each transaction. On top of all of that you can call tech support, to wait on hold, to speak to someone that can barely speak English only to transfer you to someone else that cannot speak proper English. Let's just say I am not happy and WOULD NOT RECOMMEND QUICKBOOKS.

Every single time I upgrade, switch, need help... HOURS with being moved around or put on hold for 100 times (each time 15-20 minutes). We currently are on hold (for the 100th time) and have been pushed around with different problem solving ideas since 12:30 PM; just over 7 hours. THE WORST.

On July 22, 2015 I purchased Quickbooks Pro 2015 directly from Intuit. I chatted with them first to make sure it would cover my needs like my very old version 3.1. We wanted a new version that we could email out invoices to our customers. The problem is (it has no provision on our vendor list to create a purchase order). This is a mandatory process at our company. Lots of our vendors will not even fill our orders without one. When you go to Intuit's website and look at the features for Quickbooks Pro 2015 it states (it will create purchase orders). As it stands it is totally worthless to us at this time.

I have been using QuickBooks and Quickbooks Pro for over fifteen years for our business, paying for upgrades whenever the current version was no longer compatible with my Windows version. My last upgrade was QuickBooks Pro 2010. I tried to re-install it today only to find out that the license has "expired" and I could no longer use it. My options were to either upgrade to a cloud type program for $299 or pay $399 for the regular version! I am extremely angry that I am forced to pay such a ridiculous price for a product I purchased in good faith five years ago! Nowhere was it mentioned that the license would expire in three years! I feel this is a calculated move to increase the company's profits with no regard for its customers.

They will not credit my account for the lost use. I paid for a year of service and I've been keeping a check register on a spreadsheet. I would NEVER purchase this again.

On Monday, July 13th, 2015 I was helping out a local business with a Quickbooks problem they were having. I was unable to do anything with the corrupt file so we proceeded to call the Intuit Support Department to see if they could fix the file. Note that Intuit's support department is based in India of course. The first thing they did was remote into the PC to see what was going on. They said in order to help us out because we didn't have a support plan it would cost us $399 for One Time Fix or $499 for a 6 month support plan. They did offer us a year plan but we didn't go for it. We decided to go for the 6 month plan for obvious financial reasons seeing the cost. After paying the invoice online and getting a customer number they began to do their work. I explained to them which file it was and supposedly they uploaded it to their systems.

I use Pro 2015 and have nothing but trouble with my 2 bank accounts duplicating entries. I can't make the one account active without making it a sub account. Can someone tell me how to set up 2 separate checking accounts with bank feeds for each?

We were forced to upgrade to QuickBooks Premier 2015 or face losing our ability to accept credit card payments from clients online. We've had QuickBooks ever since the product was introduced and had the 2013 version, which worked well. From the minute we upgraded, we've had nothing but problems and errors. Our clients are angry because the "better" invoicing system is terrible and doesn't allow batch payments (if a customer has multiple invoices to pay) or the ability for them to view the open invoices on their account online (as they could before). Credit card payments no longer download correctly from the Intuit merchant account and don't match to invoices that a customer has used an Intuit link to pay. If the payment downloads at all, it has to be manually applied. It is a tedious and time-consuming process compared to the 2013 version.

Every year around July, QB disables a feature that I have. Last year it was part of my payroll service, and I called and was told I had to pay to upgrade to 2015. This year, they disabled my ability to assign a class to my expenses. I called, of course I had to pay because my service agreement had run out and for $189 they would fix it and of course upgrade me to 2016. I have the desktop version. I don't understand how they can get away with this. I get so mad because they force me to upgrade and I don't want to.

Beware to all consumers! Do not ever conduct business with this company! They owe me over $10,000.00 that my customers sent to me, but never was deposited into my account. I have reached out to them numerous times via email/phones calls over the past month, but they refuse to respond. I now have no other recourse but to have my attorney file a CIVIL suit against this company. Again, my warning to you. Do not conduct business with this company! I don't want anyone to go through what I am going through!!!

I can't even hear myself think while talking to someone in India; there are what sounds like hundreds of other conversations going on right in the same cubicle. I repeat myself, and they don't even hear what I'm saying and only to tell me in the end to contact my bank, and it must be their fault. It's not! I can log in the other accounts but QB won't accept this particular one. Arg. Frustrating.

We've been in business for 15 years and have only ever used QuickBooks Pro (desktop) and QuickBooks Assisted Payroll. We're switching to QBO now for a number of reasons and while all the people in the help department I've spoken to have been wonderful (and I have spoken to a lot...), it has been one step forward, three steps back every step of the way. Why should it be so much work to switch from QuickBooks Assisted Payroll to QuickBooks Full Service Payroll, their product for the online version? Why should I have to enter each payroll deduction for each employee for each payroll -- they have all of these figures!

This is absolutely the worst accounting program that I have had the misfortune to use! It allows for checks to be back dated (illegal) and post-dated. It takes FOREVER to boot up and I have to login and end the program at least three times daily before I can actually successfully login and access the software; that wastes a minimum of a half hour daily! The balance sheets do not always balance, particularly if adjusting entries are made within 20 minutes of running the report. Truly an abysmal system! Do not buy QuickBooks!!!