Intuit Quickbooks Reviews

I have been having problems with QB renewing my payroll subscription. They had problems with charging my credit card. Not because any problem with my credit card. It was something on their end. It is now August 2014 and this problem started in March 2014. After many phone calls that lasted well over 2 hours, I thought it was solved. I saw a charge on my credit card. I thought it was all taken care of. Then a few days later, I saw another charge so I called them again. They saw the problem and would issue a credit. Then I had another e-mail that said for I had a past due bill that needed to be taken care of. So another phone call. They said, "Sorry it is an error" and just give it time and it will come off. That happen twice. Each time they said, "I'm sorry. It will come off. Just give it time." Now today my payroll subscription has been deactivated.

We bought a couple new computers for our office. Intuit QuickBooks intelligently designed 2012 to NOT work with new computers! We were essentially forced to buy - at a cost of more than $600 - the QuickBooks 2014. After spending more than TEN HOURS with their Application Dept on the phone - we found out that even though it is August of 2014, Intuit QuickBooks still does not have the bugs ironed out - and the program is completely USELESS so far! AND they are now working on Intuit QuickBooks 2015, even though the present version DOES NOT WORK CORRECTLY!! What a big rip-off! I cannot believe they would put out, promote and sell such an expensive program that does NOT WORK!! Of course, we can't get our money back either! VERY DISSATISFIED!!

I have NEVER experienced such poor customer service in my 40 years of business life. You forced me into a mandatory update online that now requires me to go back and recreate my entire monthly invoices, 200 invoices. Doesn't allow me to accept online payments of which over half my accounts use. You withdrew from my bank account 5 payments in one day totaling $179.93. I called early this morning and AM STILL WAITING for someone who has worked at your company for more than 1 minute to call me and help. You all hide behind IVR and voice mail -- grow a set and call your customers back -- better yet take their call when they call in. You are affecting our entire business when we have to wait for you to call and correct/fix or explain some stupid untested change you made in your latest update. Feel free to contact me anytime at if you have any desire to be responsible.

I am an IT Consultant with over 30 years working with clients to choose, install and support their IT needs. I have personally been using Quickbooks online for the past two years. It is not GREAT but has served my needs to date. HOWEVER, about a month ago, I decided to take credit cards as payment for some of my smaller clients. I signed up for Quicken Merchant Services with Intuit. From there on, it has been totally downhill.

I'm a small business (1 person) and have found that INTUIT on a regular basis (twice to me in less than 6 months) leaves online bank transactions in PENDING status. And even though the computer screen indicates that the transaction has completed, it actually stays in pending status. As I was doing my EOM bookkeeping, I noticed that there was a transaction in pending status from July 14. This is July 31, so I tried to 'capture' it. No luck, over 15 days. Called Customer NO Service and after being on phone over an hour while they 'researched' it, I was told I was out of luck and that in the future I should check my transactions on a daily basis. I'm out of luck on the money.

I purchased, for $300 + dollars a copy of Premier Contractor QB 2010...in 2010, and now QuickBooks has killed the software...it no longer loads/starts up/works. I will not bore you with the Kennedy conspiracy like theories that abound in my head...but I would like to say that if you currently own a 2010 QB sabotaged program and do not want to give Inscrewit any more of your money than just simply turn off your internet...then start your QB, then turn your internet back on and everything loads fine...no error messages. When you go to save a file...you need to turn off the internet and save file then turn back on your internet.

First, up until this update, I was reasonably happy with the product. It worked for me, so this is not coming from someone already dissatisfied with the product. I am now seriously considering leaving the product, because I can't even trust the product to produce a correct invoice. Latest example: If you invoice with account summary selected: look out! It does not work, and it could cost you money - it already embarrassed my business by giving my customers twice the credit left over from a previous deposit. My call to Intuit for a fix? "Yea we know it's not working - go turn it off and it 'should' print out the correct amount." Now, let's just think about this: Invoicing is the bread and butter of business - it "should" print out correctly? Really? Do I have to check the math on every invoice?

The Phone Support - Customer No-Service is AWFUL! Today is 19 July 2014. I have been on hold for Almost 90 mins. I will be leaving QuickBooks!

I've always been a fan of QB, the desktop version. My current company is cloud based, though, so we made the jump to QBO in March 2014. I tolerated the lost functionality, the need for workarounds, the poor support and the constant changes. That is, I tolerated it until the recent system "upgrade" performed on June 25. I lost all my purchase order formatting as well as the ability to reformat. Addresses run together, my company information and logo are spread all over the place, and there is no customization; bottom line, my purchase orders now appear unprofessional and are an embarrassment.

I've used QB for over 10 years and WAS a very pleased customer until now that I decided to use payroll. I signed up for the free trial on August 9, 2013 and in September 9th, 2013 decided to purchase the subscription. Now QB is telling me that my account will renew in August (only 11 months after I decided to sign up). That means there was never a free trial to begin with! Not only that my bank account gets charge over $200 and NO ONE can tell me what that charge is for.

I have been using Quickbooks since 2011 when I started my Coaching Business. On June 25, 2014, they had a mandatory upgrade to the software. I was a few days later that my current customers started complaining that the option to pay online was no longer available and when it was available, it would not accept their banking information. When I logged in I was prompted to "reapply" for Quickbooks services. It was until this morning that I realized that my processing fees went from $.50 a transaction to $1.44 for the same customer.

We never signed or agreed to any monthly payments to Intuit from our business. We paid one yearly fee for the use of their accounting program; and a .50 cent per transaction fee for direct deposits. After 4 months though, we found out that they were charging our bank account almost $20 a month for no reason. We had never authorized this. We contacted them to get the charges credited bank to us, which they still haven't done after another 4 months. When we call them we are on hold forever and they never called back as they stated they would. Also, for the last direct deposit transaction we had to our account, that they always charged .50 cents for in the past, they charged $16.25 this time. Do not use Intuit for any of your accounting or invoicing. They cannot be trusted.

ONE RECOMMENDATION I HAVE FOR ALL QB USERS: DISABLE AUTOMATIC UPDATE SO INTUIT CAN'T SLOW DOWN YOUR PROGRAM AND FORCE YOU TO UPGRADE. I started using Quicken in 1989, moved up to QuickBooks in1992 or 93, and have been using QB ever since, upgrading about every 2 or 3 years. Intuit started out being super customer friendly, with fantastic U.S.-based tech support, etc. Over the years I have seen it get greedier and greedier, providing pissy tech support, and charging me every time I sneezed while sitting waiting for someone in the Philippines to pick up the phone, or transfer me to someone else, and inevitably the call gets dropped. I decided not to upgrade from my 2011 because it's so damn expensive now, and the so-called improvements are just for appearances, and it runs slower and is far more complicated than necessary.

Intuit forced me to upgrade my Quickbooks 2011 to 2014 by no longer supporting the downloading of banking information. I downloaded a new license key and installed it. The program would not load on my Windows 7 machine. Now its my third day of many hours of being on the phone with Level 2 Technical support and it is still not working. This is after I gave them access to my company machine and they told me to reinstall Windows and then try and reinstall Quickbooks 2014. I did all of this and it still will not load. I have wasted over 15 hours on the phone with these guys and it has effectively shut down my business. Still no resolution. I contacted Customer Service and asked that they refund my purchase price or give me a new license key so that I could install it on another machine. Not unreasonable requests.

I went to renew my software as it expires every three years. We loaded the new software after pulling teeth to get all of the information out. After it was loaded they tell me I have to pay $500 for a two-year user license every year instead of 250 for three years of software. I said I was misled. The tactics you guys use are criminal. I need management to call for restitution for the 12 hours I spent over the last few days in getting this loaded. Well after escalating this within five times over six months, they finally agreed to give me the software that I originally wanted. They were going to charge me for it but they were going to refund me a few hundred dollars more. I paid for something I didn't even use then month after month I finally got them to get it installed. Guess what they did? They reinstalled the same online QuickBooks and I'm now locked in to another $500 a year contract.

Bought and installed the product. 60 days after I started using payroll they said that I would need to pay another $450.00 for the payroll subscription that I had already paid for. I cannot get a phone number that works to find out why they want me to pay for it again. I think they are a rip-off!!!

Signing up for Quickbooks online version has been one of the worst business decisions of my career. The old version was clunky and glitchy. I got it on the advice of my accountant to save accounting fees but it appears that it will take her more time to do my corporate tax work than if I had used a quill and ink to do my books. The new version is worse and really difficult to use and we are paying to be the beta testers. My accountant got a few of her clients onto Quickbooks last year and regrets it daily. She has apologized and is working on a way to get her clients off it and onto something else. She tells me there are open source (free) programs that are much better. I recommend Quickbooks to people who need to pay money to pull out their own hair.

Every time I have dealt with them they tried to get more money out of me. They lie. Very few of them understand what they are doing. The only thing they know how to do is put you on hold. Quickbooks sucks!!!!

I had the Windows XP version and rarely had a problem. First I tried to switch to the Mac version (it sucks!!!). They allowed me to trade for the (which was nice). From the start nothing worked smoothly: invoices would not print, I could not convince the program to print only 1 invoice, reports printed with 2 lines for every entry instead of 1: this was bad enough but then I found out that when my data was transferred from the old version much data was lost. I have invoices that lost the customer's name and address info. I had a field on the invoice to track salesman and it wiped it off of every invoice and more.

Agile Tech Solutions in India which is a partner of QuickBooks lied to me and cancelled a plan that I was signed up for so they could sell me another plan which I did not need and even charge me for the time that it took them to set up for the new plan. When I called back to complain that the agent had lied to me, they said "well can you prove it?" and "do you have a recording of the conversation?" Their phone number is 800-864-4170.

I signed up for merchant services at QuickBooks Online. They had two options, one was a small fee plus percentage and the other was a monthly fee. I chose the first one and used it several times without a monthly fee, but I started using square and didn't think anything about it. Then I noticed a 19.95 fee that said bank card on it so I assumed it was my bank charging it. And I called them and they informed me it was from QuickBooks merchant services. So I called them up and a gentleman told me that I had signed up for the fee based ones which is not true as I'm going through my bank statements and when I did use it, there was not a single service fee.

I'm trying to get help through their technical support lines. They wanted to charge me an outrageous fee for help since they're upgrading my account automatically and it doesn't even work. Needless to say, I couldn't even understand the man with a heavy accent. I need to have help and need it now. The screens don't allow me change anything which I could on the original version. One screen on customer tab doesn't even show me a thing of what the invoice looks like until I want to print it. Highly dissatisfied!

After paying nearly $2000 for Quickbooks Enterprise last year, a charge appears on my banking for 1163.36 with no advance notice or approval. My one year was not quite up and I never authorized a second year. When I called I got someone that I couldn't understand and after giving my account number three times, I asked what country he was in and he replied the Philippines. I asked to be transferred to someone in the U.S. and he said they don't have anyone in U.S. After not resolving my issue, he said, "Is there anything else I can help you with?" $1100 for a subscription renewal annually? This is outrageous!

Quickbooks - Intuit forces users to upgrade by removing an email feature. They want hundreds of dollars to upgrade. I have been a QB user for many years, just about ready to start searching and switch to a different service. QB, you need to show some customer loyalty and not force us to upgrade.

I got Turbo Tax to do my taxes. It said I had to update to 2012 quickens or newer to be used.. so I downloaded the 2014 Quickens. When the data from 2011 moved to 2014 it moved everything all over. Income became spending. Spending became income. I had a profit turned into a $64000 loss. It took me hours and days to fix this.. Called customer service. Was on hold for a long time. Then it was a foreign per I couldn't understand. All they wanted to do was download and access my personal information. That was the only way they would help me.. I said no many times. I just wanted to know why there were no access to account from the business tab. It was there in 2011 but not in 2014. They could answer and wanted my password and personal information. Do not give them your social security number. I hung up very pissed off with no resolve.

For $999.00 per year, I purchased the full Intuit Enterprise Solutions 2014 package and was promised 24 hour and 7 day a week support, online full computer backup, full recovery services, training, and ability to access program from anywhere. Intuit has not yet delivered on any one item promised. Today, I have a problem and the recorded message told me the hold time was 2 hours; it has been 3 hours and 20 minutes I am still on hold and my problem unaddressed and unresolved. I am still on hold and wondering how many hours it will take for someone to pick up? Yes, I am on hold; the elevator music is still playing.

Unfortunately, I bought this product recently at the Office Depot store in Snellville, Georgia. Change it twice in the store without any problem and with good attention the problem were more than twenty hours in which the "technical support" of that company could NOT solve a simple problem and me to buy another service to fix SU problem! I have names, phone and testing time lost. I would like to sue them for abuse.

I'm writing this simply to save others the time that I wasted trying to upgrade to Quickbooks Online. The following is verbatim of what I wrote when I cancelled on March 29th, 2014:

Intuit force customers to upgrade quickbooks 2011 to 2014. It is terrible enough but the upgrade created a lot of trouble. With the help of Intuit tech supporter, the new 2014 was installed correctly but can't open the data file generated from 2011 version quickbooks. It is still on repairing after send the file to Intuit for three days. Is Intuit prematurely presented their new version even before resolve the compatible issue?

On or about April 21, 2010, my limited liability firm purchased from Intuit a 5-user license to use the then current Canadian Enterprise Edition of QuickBooks. The purchase included one year of software support together with any updates released by Intuit during that time. Payment terms were twelve monthly installments of $192.64, composed of 172.00 plus $20.64 HST, commencing April 21, 2010 with the final payment due on March 21, 2011. The rights for five simultaneous users to use the software and every module thereof were to be perpetual save and except that support and updates would cease after one year. I granted permission to charge my personal credit card with the 12 payments contracted for.

We had an update installed in 2013 and had to attempt to resolve with QuickBooks. I was placed on hold for over 8 hours and had to use another phone to keep my place in line, since dealing with the Quick Books advisor we are no longer able to share the file as a multi-user (a subscription we pay for). As the call times are so long I don't want to call them although we also have a subscription for service with QB. I finally decided to attempt to resolve this matter in 2014 as we were having another issue. They were not only unable to complete the work but left our computer in a mess. QB service rep promised to call back this morning at 10am. By 10:45 no one had called so I went online and started a chat advising the name of the QB rep and requesting a return call - first I was told he wasn't there and then I was advised he was on the phone, they could not advise when he would call - it is 5:20pm and no one has called (this is not the first time, it was a week before a return call). The service is terrible, they never return calls and can only resolve simple issues. Very disappointing!!!

I have spent hours on hold and passed from one department to the next with dead silence wondering had they just ignored me. Right now I am going on a one hour hold for the third department. When you answer the email they send to you about the experience and you tell them it was terrible, They ask you for your email and phone number. You will never hear back. I love the question, "Do you think QB cares about their customers?" I always answer NO. Unfortunately I have ordered books but none of them solve basic problems and the tutorials are bad. I realize I am out the cost of the program and will never order another one.

Updated on 06/29/2020: QB Enterprise. Used Quickbooks 20 years, problems increase with each release. Auto payments are processed and not linked to client acct, instead to a bogus QB acct therefore in limbo. Support just run around. DO NOT BUY.

My payroll subscription went form $340 in 2012 to $429 in 2013 and now $484. Typical of how American businesses increase the bottom line. And then they outsource work to other countries. I used Intuit for the last 3-4 years as a merchant processor. I had 3 merchant accounts with them. They sold me a story that on all qualifying credit cards I would get charged down to 1.63%. When I add up all of their fees at the end of the year, they are charging me 4.7% on one account, 6% on a second account and 14% on a third. See ya Intuit. I switched everything to "Square", who gives you 1 rate and that's exactly what they charge. I have been using square in some capacity for 4 years and love them.

I was a QuickBooks customer for 6 years, until they continue to raise the price for EXISTING CUSTOMERS! Of course, you purchase the program for around $179, but it is only good for 3 years, then they asked for $250 to renew, so I did. The next renewal they offered me a "discounted rate" of $350 to renew, and I told them to stick it! I bought it to run contractor estimates which had the "ability" to be emailed from the program but seldom worked... When I emailed an estimate I would have to call the customer to confirm they actually RECEIVED IT! Usually I would have to print it and hand deliver it since the email portion never worked half of the time anyway.

Have not had a pleasant experience with Intuit. This started from the sales rep who dumped a product and never followed up. I had to wait three days to get my license key to download the accountant version. They said they had a technical issue. Then they put me on proadvisor bogus program. I called them after three months and they said I should buy pay for the support since 90 days has passed. I called again, they said you were in a wrong dept. I guess I was talking to someone in Philippines or so. Then she transferred me to pro advisor dept. I had to wait again for 20 minutes. Then, after someone answered the phone, they said oh, "you are part of proadvisor and I have to transfer you to another dept". I said "please remove my proadvisor membership which has not brought to me any benefits. I have just one damn question," so she transfer me to another dept. As of writing this complain, the time has passed more than 1 hr 13 min. This type of service reminds me of sensible home warranty ... I have to leave intuit and have to find another avenue.

Our company has been using QuickBooks for a very long time and with the exception of QuickBooks Enterprise 12 Contractors Edition, I have had endless problems. For a $1500 program, this software is the most inconsistent, aggravating waste of hard drive space I have ever come across. From the start, before even installing the upgrades we get every year, Intuit seems to leave something vital out of the package, such as the license key or product code. I suspect this is to reign in would-be pirates of this Godawful software. Enterprise 12 was the ONLY time I didn't have to call into some call center in India to find out what my license/product key was. Even when logging onto our online account, it lists no products. Upgrading from 12 to 13 went without a hitch (minus the missing product code), but our users have to wait upwards of half an hour when switching back and forth between company files. All of which are in multi-user mode and hosted on the server. I have ran File Doctor and Connection Doctor and everything checks out fine, but the mystery continues. I am now at a crossroad of staying with 13 and all its problems or upgrading to 14 and introducing even more problems. Really wish I had an alternative to this product.

Customer list duplicated and resorted jobs. Called support on December 27, 2013 and they said their update had caused this problem with other Quickbooks customers. Asked me send the file to the Data Recovery Team so they could correct the file. Was told the service was free of charge because it was a Quickbooks fault. Sent the file on December 27, 2013. It was returned on January 13, 2014 partially repaired. I called Data Recovery and they said to return the file for repair and they would fix and return it by noon on January 14th at the latest. I received a call from Data Recovery on January 20th saying they can't fix the file.

I attempted to process my payroll year end reports and W-2 forms today and QuickBooks Pro Program does not work. I have paid for the 2013 payroll updates and updated my program and says that I should check back and the problem should be fixed maybe December or by January 25. I paid to process my files the day I purchased it. I called QB and they could not help me. I have paid for the program and services and it is total fraud that their product does not work. Do not buy QuickBooks! I hope other programs are being developed to quickly replace this company that willfully frauds business owners.

Contacted them to acquire a new accounting software. Discussed everything with the sales rep and got it all in writing and 2 weeks later decided to go with the program. Was so exciting starting processing payments right away and realized that the funds were not being deposited into my account even though I gave the sales rep my bank account information for deposits. Created a list of my various questions so that I could contact support for further training and couldn't get answers about our money.

I use QuickBooks Payroll Service for our company payroll. We had an employee (payroll specialist) who made an unauthorized deposit into his own account. QuickBooks Payroll service will not provide any backup that proves that the money was deposited into his account. Therefore, any employee that has access to your payroll can deposit into their own account and get away with it.

Long-time user (12+ yrs). Last updated to 2013. It was first time software was downloaded on-line. Always had hard CD for installation with prior versions. I also use Carbonite for daily back-up (whew).... but Carbonite backs up data only. Recently experienced the dreaded blue screen and lost my hard drive. Therefore lost my software apps. Called Intuit support - somewhere on the other side of the world. They will be glad to help me if I pay for their support. How can INTUIT sell the software online and not warranty software loss with back-up, ala hard CD or free re-installation? I need them to standby what they sold me, but evidently they need my money again for the same product I previously bought! That is not right! If they want to get quick sales with on-line downloads, great, but send a hard CD as follow-up because I DON'T WANT TO BUY THE SAME PRODUCT TWICE!!!!

I recently bought a new computer with Win 8. My Quickbooks Pro 2012 loaded just fine. After a week or so of use, I discovered that my invoices and purchase orders that I was trying to email, were not being sent. After looking online, I found out that this is a known issue affecting everyone with QB 2012 or 2013. Intuit's response? Offering a free patch to fix the issue? NO! Offering an inexpensive upgrade to fix the problem? NO. The only solution Intuit offers is to purchase QB 2014 for $180! Since I just bought QB 2012 about 16 months, this really irks me! You can't tell me that they cannot come up with a patch to offer their customers. Another example of corporate greed!

I ordered the QuickBooks product from Intuit after speaking with a salesperson named Mike **, who promised the product could do auto recurring payments with auto billing and invoicing. I also received an email from him confirming that claim. After purchasing the product and trying the system I quickly found the product could not do what he had promised, and I had to contact Support 6 times before getting that confirmation, after which Support refused to fix the issue despite the lies and deceptive practices used to get me to purchase it. I also notified Support that their product was experiencing errors in its automatic download of bank transactions. I spoke to Support several times on this issue - another which they failed to support and refused to escalate to higher departments for a closer look at the problem.

Just purchased a new copy of QB2010 Professional in a sealed box with license while in Belize. I went to install and the error message said need to install Flash Player 10, which was on CD. This would not install due to a later version being released since then. Tried installing later version but would not let me without that FP10. Called QB and said they do not support that version any more. They said go out buy version 2011 or later, then if I have problems call them back. So I spent US$100 on a piece of worthless crap. Their service sucks, their product has serious issues if can't be installed without FP10 and why no patches. Even Microsoft offered support of XP for like 11 years.

I had a pro-advisor membership which was paid up until September 30th. I renewed on September 25th and changed from an annual to a monthly subscription. The sales agent cancelled the old subscription and started the new subscription for the 25th. I questioned him and he assured me I would get credit for the remaining days in 5 to 7 days. Was not happy with this arrangement. When I called back to customer service, I was told that the original agent should have started the new subscription after the old one expired. When we went to complete payrolls for several of our clients on September 30th, there was a payroll alert. When we tried to update the payroll subscription for our clients, the system could not verify the account.

QuickBooks Online Payroll is convenient but beware of the NSF FEE. You may think that this is not likely to happen to you but there's always a first time and they don't forgive you. We got hit with a $100 NSF fee on top of what the bank charged! We did everything they wanted us to do to get the account removed from a hold. We were misled by a Chat operator who stated that as long as we processed the payment and a reduced $50 NSF fee they would reactivate the account in time for our next payroll.

Purchased product. Sales team and Tech Support team assured me they had conversion tools to convert data from Peachtree Complete - after weeks of several failed conversion attempts by Intuit Support, we had to convert our data and entries by hand, approx. 4 plus months of transactions. They misrepresented their ability to make the conversion tools work and I believe intentionally misled our organization to make a sale.

All I am trying to do is remove these scum bags from my Mac computer. The CD has no Uninstall feature and when I trash it, it will not delete Its Quick Books 2009. They are hostage takers, your money, your time, your DATA for Gosh sake and your computer as well. They have no program removal tool on their site and they have no option for uninstall. Their vocabulary has no such uninstall or remove from the Mac. I have seen several unsuccessful tales of MS removal fails. Obviously they are getting even with people that fail to support their bad habit. It really baffles me that this company is a major thorn in the side of the COMMUNITY and that some big firm like for instance GOOGLE does not remind them of their obligation to furnish a simple removal tool. They keep track of everything else. Why not all the complaints and help the community. I am glad I do not remember how much I wasted on this program, but I had so much trouble getting assistance that I went to EXCEL spreadsheet to keep our books. Now I am just trying to send them to the trash bin along with Quicken and I cannot remove this piece of $x. I am sorry about your nightmare loss on every front and hope you can get compensated.

We accepted an update from Quickbooks, after that batch invoicing won't work. They want us to upgrade to get a service that we already paid for and had. They offer no support and they created the problem. There are no error reports, batch invoicing just does not work anymore. All they want is more money and offer no solutions. Worst company I have ever dealt with.

Yet another dissatisfied QB user. I originally bought QB because it was so easy to navigate. After some problems with the install, they gave me help at no charge. When I purchased a new laptop, I had to upgrade to 2009... Okay. I had a problem in 2010, paid for a one time service @$49.99. In 2011 I had a problem. This time the service was $79.99. When the program crashed in 2012, I ended up buying 1 year of support for $149.99 instead of their one-time $99.99 fee. Well, you might have guessed the outcome. The program has crashed again. I cannot even get it to boot up. After looking at Intuit's help page, and trying their suggestions for a couple hours, I broke down and called Tech Support. I am outraged that they want $100.00 to even look at the problem, and cannot guarantee that they can fix the problem or buy a year service for $270.00!!!!!

In a nutshell, four pay periods after QBonline allowed me to issue checks to a certain employee that I unknowingly entered a "6" in her Social Security number where there should be a "2", I suddenly could not access ANYTHING under this employee. This included being unable to pay her. It said to call Customer Support between certain hours during the daytime. When I called I spoke to a nice young lady who said they'd "never seen this before." They and I did not know at the time that I mistakenly transposed a "6" for a "2." Nor would I be capable of knowing as the QBO program only allows me to see the last 4 of each employee SS number under the employee list.

I used Quickbooks and I have hundred of invoices. All of a sudden Intuit has tagged all my invoices to pay online. They did this through an update. I want none of this. Did not sign up for it. It is a violation to force this on me. Now I have clients who go to that link and give them personal information. In no way would I trust Intuit or Quickbooks. They are very sneaky and not up front. If you use this software be very careful about updates. They want to charge me now for the people who want to pay online. Intuit is a snake and has used my personal information I registered with Quickbooks to violate my invoices and clients. I never approved of them putting these "pay online" links and by sneaking them on my invoices, have made it seem safe for my clients to use the link. Awful business practice and I will avoid all products associated with both these names.

On June 5, 2013 we tried to obtain a download from an updated Quickbooks Premier program that we purchased in September of 2012 for Texxon Re-Roofing, Inc. Our Windows computer was being replaced with a Mac computer after the Windows computer crashed. From what we were told, we had to get a Windows Quickbooks version on a computer in order to convert it to the Mac. I called the Intuit number for Quickbooks and then handed the phone call over to a computer technician that was assisting us in setting up the Mac. We were told that we had to PURCHASE the download for the version we had just purchased last September. This did not seem right at all but after questioning the representative about the purchase and in an effort to expedite the transfer of the information to the Mac we agreed to the purchase.

This company is going down a very slippery slope of losing its most loyal clients. With marginal support at best, they now want to increase their support rates by 75%?! I would say that borders on misleading customers and abusing God will. I have written to Jeff Cates. Please do so too, or else we may all be looking for a new financial management package.

In order to continue with business, we were made to upgrade our 2010 version to the 2013. We are a small business and upgraded using the $199.99 package QuickBooks pro. I just did this a couple of weeks ago and have come across a few issues with the biggest being I can no longer e-mail invoices. I called technical support which informed me I would have to PAY extra in order to do this. If I was able to perform this function prior at no additional cost, why can I not continue? I feel I already paid extra in the sum of $199.99. WHAT A RIP-OFF. Customer support, please have people who can speak English. This is very frustrating not only to me, the customer, but obviously the person on the other end. I advised her I could not understand a word she was saying which must have made her angry... Needless to say, I just hung up since we were not getting anywhere. I also cannot stand to be placed on hold for extreme periods of time. I think it is time to start looking elsewhere for service.

We called Intuit support about a problem we were having with QB 2013. We could not get a data file that would pass the integrity test. We do our data entry on a Mac, create a backup and then upload it to a PC. Up until recently, that process had been working fine. We called support to get help with the data file on the Mac since that is the original file. The support person wouldn't listen to us and kept insisting that he needed to see the files on the PC. Six times we explained to him that at this stage, we simply wanted to create a file on the MAC that would pass the integrity test. Six times he ignored us. Finally he said to us, "Fix it yourself then."

I have QuickBooks 2011 and have owned it for less than 2 years. Using Windows 8, QuickBooks gets an error when an invoice is emailed. What is interesting is how it won't convert the file to PDF either. If you ask me, they're forcing customers to update.The software was $199.95, this year it increased by $60, so I'm now paying $260. It's got Scam written all over it. Who is protecting the consumer from Intuit?

As everyone knows, Intuit forced QuickBooks customers to upgrade to 2013 version. I am not a CPA but a business graduate who has been using QuickBooks since 2003. I am comfortable around it and do what my company's needs are. Upon installing the 2013 version, I downloaded bank transactions to reconcile. It did confirm the download. Furthermore, it clearly shows on online banking page the date of the download to click on to "View". But transactions aren't there. Where does it store them - isn't known?

I downloaded QuickBooks on to my Mac. However, I was unable to access the program. Within less than 24 hours, I contacted and reached Technical Support. The attendant said I would have to pay for a support package if they were to answer any questions. That is ridiculous! Within less than 24 hours, they wanted to charge me to explain how to access and use their program. That is not customer support. When I suggested that I just cancel my order, Paul (ID **) said he would be happy to assist me with that. Obviously, this company does not care and has no customer service. I would not recommend working with the company.

I was made to purchase 2013 because they would not let me use 2010 which worked perfect. They said I could not send email if I did not upgrade. I had some problems setting up the email so I call for support. I was told my computer had a Trojan, and I needed them to come in to my computer for 75 minutes to fix it. I told them I had a computer system person, and I would call him. They said he was not good because it was not fixed. I told them I trusted him, and I would call him.

This is the full text of my complaint to the Federal Trade Commission: Can a software company refuse to let me install previously used CD/ROM applications? If the answer is no, how can this be? Ford cannot prevent me from buying and driving a used car. Sony cannot prevent me from buying used TVs. I purchased two used Macintosh computers for $299.95 and that required me to replace my Windows software. I bought Quickbooks 2013 for Mac without realizing that it was the wrong version for my Macs. I attempted to return it unused and trade it for another version. Intuit refused.

I ordered a simple Quickbooks edition to use it in my consulting business. It came in the name of another company in whose name I had ordered Quickbooks for 5 years ago. I made a point to order the new software in the name of the new company. Of course, when my online order came through, it was in the name of the previous company. Irritated, I called Intuit to get it fixed. Customer service is a poorly understood concept with Intuit. Apparently, once you have the customer’s cash, company policy is to either make you wait so long for help one gives up. Never did reach a customer service person in the first hour on hold, and when they finally did come on, it was India and they couldn't help me anyway.

I purchased a POS system from them in Dec 2012 for over $1700.00. I had many issues with delivery and setup. Items were sent late or not sent at all. When setting up system, printer would not work and tech support spent 5 hours in my computer and could not fix the problem. I plugged it in to my other laptop and it worked fine and only took 2 minutes to fix. I purchased with it a gift card service and had major headaches getting it sent. Took 5 weeks to get it and then I could not use it because they said I never started an account. I had to do that over again. Still trying after 4 months to get a credit for some on my money for all the problems I had with the entire deal. ''Someone will call you tomorrow'' and still no call. I keep getting invoices for more than I owe on the system and no one seems to care enough to fix the problem. They will not call back when promised.

Quickbooks updated pricing has gone up another 10% this year. I used to pay $450 CAD annually; this year I am expected to pay an exorbitant $632! This is supposed to be a software for small business. Any small business owner knows the cost of overhead raises prices for customers. I guess Quickbooks didn't get that memo. Upon calling customer service for an explanation of yet another price increase, I was put on hold for an astounding 45 min to speak with someone in India who kept repeating, "That is the new price. It went up." Thanks Captain Obvious. I tried calling the Edmonton office directly and hung up after 20 min on hold. It seems to me this company will continue to increase prices and offer no technical support to boot... unless of course you pay extra. It’s all about their bottom line, but what about mine?

Quickbooks deliberately doesn't make files backwards compatible so that you will have to upgrade. Unfortunately, my accountant upgraded his Quickbooks and worked on my business file. When he sent it back to me to input into my system, I could no longer work on it. This is a matter of a one year upgrade. This software isn't cheap and certainly isn't worth upgrading every year, but QB makes it impossible not to if you share files. Even the Adobe suite which is a pricey program that allows backwards compatibility across several versions.

On January 31st, 2013, QuickBooks took away a very important function to its QuickBooks Connect users. Up until that point, users who pay the monthly fee could access their account online from any web accessible source and reflect payments received from customers, create/edit estimates, invoices, sales receipts, etc. When they discontinued this access, they (Quickbooks) did not offer iPhone users any means of receiving payments from customers as the iPhone app doesn't allow the user to receive payments.

After installing it on one computer, a few days later I installed it on my other computer. A message came up on the screen stating I had to register it and Quick Books and they would authorize a code number to the program. When I called Quick Books, they told me the only way I could install it on my second computer was to purchase $189.00 program again from them online. I looked at the box and nowhere does it state this is a one user program. Now that I have installed the one user program, I cannot return the program and get a multiple user program. Quick Books with their sloppy packaging has cost me an additional $189.00. I do not think this is right!

My QB program would not open after only 6 months. I called support and as always with Intuit, they wanted me to pay $100 for support of upgrade to the next version. This company is just always trying to get more money out of their clients instead of supporting their product. They are only interested in having you pay more after purchasing the software. The customer support person said I couldn't speak to a manager because they were too busy. Very unimpressed.

We have 2 small businesses which are both managed from our office at home. In 2010 (using still QuickBooks 2006), we found that our bank accounts were not balanced. We thought that our bookkeeper was not doing her job and fired her. We hired somebody else and this lady balanced all accounts and then all of a sudden had to move out of town. We discovered that the bank accounts in both businesses were not reconciled and did it personally after purchasing QuickBooks 2012 online. Since then, we have had the same problem at least 4 times and every time we call the technical support, they tell us there is nothing wrong with the software and insist we have to buy x, y or z, which we refuse. We have wasted countless hours and several thousand dollars repeating the same process of bank reconciliation. We are wondering if anybody has a software to recommend, since we still have to keep records of a small landscape/lawn care service company and an investment property business.

First I signed up for the QB ProAdvisor Program in December because I had an existing payroll subscription. I was supposed to receive a prorated refund. After numerous phone calls, the refund was finally issued last week - over 8 weeks after I was told a refund would be issued. Second, I have spent more time on the phone with QB technical support in the last 4 weeks than I have ever in the past. I estimate that I have lost more than 20 hours of billable time having to call and then call again, because it takes multiple phone calls to have issues resolved.

I wish I had found this page before I purchased QuickBooks Pro 2012. From seeing the never-ending complaints, I realize I am not alone with my serious frustration! I have my support plan paid for but have yet to receive any "support" (3 weeks of having items setup incorrectly [their support], then having to start a new company 3 times [their support] to try to correct it). I could go on and on, but I'm trying to get my life back! By far, the worst purchase and customer support ever! They always replied with "you need to contact your 3rd party software company" (after trying for hours to fix it!) really! I don't have a 3rd party software? They setup everything completely wrong, and then that was their response when they couldn't fix their many many mistakes. I learned the hard way about tier-2 support, and they weren't much better. So in the long run, I've started all over and have been researching on my own how to correctly do things. I was sick of training their staff. A five-year-old could give better support! Seriously! I feel your pain.

My checking account was hit for almost twice the amount of the ProAdvisor charge. I am having a really hard time getting my money back. You shouldn't have to wait 7-10 business days (after several days of talking to several people, and they finally get it right in their system) to get money back that you didn't authorize in the first place! Isn't there a legal issue with taking money that is not yours? You can't just go around hitting people's accounts! It took all of 30 seconds to hit my account - why so long to credit it? Why so long to get someone who can say anything but "there's nothing more we can do!"

I purchased Quickbooks for Mac to complete payroll for my two employees - I run a small consulting firm. I called Intuit prior to purchasing the product and was never informed that after you purchase the software, you must pay an additional monthly fee for payroll. The free trial automatically continued by Intuit charging my credit card, without my authorization. The software is not suited for the Mac and the $28 a month provides limited services. Also, you must do payroll well in advance to make their electronic payroll deadlines. I requested a refund on the software and was told I was outside of the 60-day window. I do payroll quarterly so I installed the software 60 days after I bought it, then found out how terrible it was.

Essentially, I needed help converting Quicken Home & Business 2012 to QuickBooks 2013. QuickBooks and Quicken use customer services reps in a foreign country, so not only will is it hard to understand them, but you may have to call 2 to 3 times before the telephone transfers to where ever the customer service department is located. It took 3 calls to get a live rep and he said the conversion problem was with Quicken and to call them. So I called Quicken who use the same foreign customer service reps. Quicken of course said it was QuickBooks. So I called QuickBooks again and finally was transferred to a conversion specialist who would set up a conference with specialist to get my problem resolved. I was transferred to 3 or 4 people each of whom I gave my information to and then 27 minutes later, I was disconnected! Intuit’s customer service is terrible!

I have QucikBooks PRO 2012 for payroll and I am having problems with the forms; it keeps telling me there is an I/O 113 error. We spent hours on the phone with Quickbooks to fix this. However, a couple of weeks later, the same problem has occurred. When IRS starts breathing down our necks for accurate reports, I will lead them straight to Quickbooks’ doorstep. Then maybe they will hire techs instead of teleprompt readers!

No small business owner can figure this out or has the time to learn, not user-friendly. Did you ever think these crooks are double ending their products, selling software to the basic consumer knowing how difficult it is to learn? So let’s create a new market by selling Quickbooks Trainer Programs. Reminder, the best advertising there is "Word of mouth" so my mouth is going to tell everybody I ever meet about my experience with Intuit Company/Products.

On 12/10/12 I received an email from Intuit to upgrade. I deleted the email. On 12/12/12 my 2009 QB contractor addition would only allow me to look at data, but would not let me enter any new data. The program crashed and shut down. I have 2 user licenses and am using virtual box to run my Windows XP. I have 2 virtual boxes with Windows XP and QB. My thought is that I have a corrupt file in my first virtual box so I went to the second virtual box and QB did the same thing - crashing when trying to enter data. This was on a different company file located on a different hard drive. On 12/14/12, I received a letter in the mail from Intuit inviting me to upgrade to 2013.

We are a church. In December 2010, my order for W-2s and QuickBooks was put on hold. I had sent a tax exemption form for payroll, but they needed another one for purchase of forms. I cancelled my order. You get a free nightly offsite backup when you buy QuickBooks, so they cancelled that. It looked like it was running, but the backup wasn't going anywhere. Unfortunately, I had been paying for it, and continued to pay for it. Six months later when I needed a Restore, there was no file. Now in July 2012, they have lost my tax exempt form and charged me sales tax on my $395 payroll subscription. I have made 3 calls and spent over 2 hours sending a new form and trying to get a refund of the sales tax. I don't think I will ever get it.

2010 Quickbooks POS - Where do I start? Simply the worst product experience I have had in my 47 years! It has led to sleeplessness and tremendous frustration for me and my employees. We operate two business locations and decided to purchase QB POS a couple of years ago. Since then on, at least three separate occasions our data has become corrupted because of a glitch in their systems. It has caused many, many headaches for me and my staff. We have spent dozens, if not hundreds, of hours and significant expense correcting the errors that the software has caused. They suspect that it is happening because of the number of customers and inventory items that we have, but we are always well within their specifications for the product.

The company I work for is a very small one, personnel-wise; and we use QuickBooks 2012 for Mac. Not getting down into super intense details, I just want to say that their customer service is the worst I have seen out of any company I've ever dealt with, including McDonald's or the Mexican takeout establishment down the road. I have had to call numerous times for the same problem because of the lack of understanding from the tech that was helping me. Without sounding racist, etc., I could not understand anything the technicians, I assume Indian, told me. They were rude when I was confused about directions being given. I consider myself to be a computer guru and can easily work my way around any computer. So when I was able to jump ahead a few steps, I was basically scolded by these paid clowns. I will never recommend this company or software to anyone based on the experiences that I have had in the past week. There are too many problems with using the software and even more with the customer support.

On August 3, 2012, Intuit initiated a payroll upgrade from enhanced payroll for 3 users to unlimited. My company has four employees. We would pay an extra $10 per month for the extra employee to run payroll on the Quickbooks software. Without prior notice, Intuit eliminated the extra $10.00 per month charge for the extra employee and froze our ability to run the payroll two weeks ago. My boss had to hand write the fourth check and manually deposited it for the fourth employee. This caused undue delays for payroll two weeks ago.

I decided to participate in the ProAdvisor Program which would allow me to access and use the different software programs needed to meet my clients' needs. I paid, logged in, and it worked for 30 days. Due to a migration they were doing in their sales software, my account was deactivated. The only way to resume was to purchase an entirely new membership and wait for my original purchase to be refunded in 7-10 days. After 30 days and many, many phone calls trying to find out where my money was, someone finally could help. They accidentally cancelled my second membership! So now I am fighting for 2 refunds and have no access to anything. They assured me I could regain access if I purchase a new membership and wait for the other 2 refunds, seriously? I have loaned Intuit roughly $1,500 to correct their mistake. Are they struggling financially? I am a small business owner and would love if they could offer me something that works, in addition to returning my working capital. If anyone else had issues similar to this, please share, as well as any suggestions on how to help Intuit correct their service failure.

I am very, very angry that Intuit is forcing users of QB 2009 (like myself) to pay hundreds of dollars to upgrade to QB 2012, by disallowing online banking (downloads) as of May 2012. What a shock to find out that I can no longer download my banking activity. On a software package that has already been paid for, services should not be removed and I agree with other posters, this should be illegal. I too hope they lose market share to their competitors. Intuit, listen up or bye bye.

My acting GM purchased QB and was given the option of paying outright, or for just a few dollars more, taking a 1-year support option. He arranged for automatic charges to my credit card. The charges continued after the year was up. He phoned to cancel the support and he was assured that it would be cancelled, but the charges continued albeit for a few small dollars less. I then phoned and was led to believe that without the support, I could not use the software. But with that, they could reduce our licenses from 5 users to 3 users which would save us some money. I did that. Later, I looked at the original contract and saw that we did own the software with 5 licenses and that there was no obligation to continue paying for support (which in fact I do not think we have ever used). I then cancelled and this time, nobody attempted to mislead me and I was assured that we could use 5 users.

QuickBooks Fraud A New Low Even For Them - We've used QuickBooks since 1998 and were using 2009 Pro 5-user. They shut down our payroll (which should be illegal) and forced us to upgrade to 2012 Premier 3-user for $1,000.00 (5-user was $1,600.00). They took online control of our server and desktops and installed it. They made mistake after mistake and it took days and several levels of tech support before they had it running. After installing, the tech guy said I had too much data and my system would crash with the new program within two weeks so I'd have to upgrade to Enterprise for $2,100.00. I told him "No, I want to think about it and why didn't anyone tell me before I paid the $1,000.00?"

I was about to order QuickBooks when I noticed that the special price of $183.96 was nowhere to be found in the shopping cart - it listed the regular price of $229.95 for the checkout. I phoned customer service and they tried to take my order manually, but the guy was having trouble with his software entering in the information I was giving him. After I gave him my CC info, he finally said the order conformation invoice and link for download would be sent to me momentarily. It never came. I called customer service again and after some trouble, she found the order. Then, I asked her if this was a Mac software or Windows. I have Mac. She said it was Windows! That’s another problem.

I purchased Quickbooks not knowing the purchase price was only a down payment and I'd be required to pay an annual fee. I decided to not use the service and was billed for a second year, even though I had never used it the first year. I tried to cancel the subscription, but the system was both complicated and misleading and each time I attempted to get a cancellation, I find myself back to the original screen. Don't get involved unless you intend to be a captive.

Accounting Files - I contacted Intuit on June 9, 2012 to reset my password. I was told that the file was required to be uploaded to the technical service department and that I would have the file returned within 24-48 business hours. It is now June 19, 2012, and I have not received my file. The company does not return calls and the customer service rep stated to me that I will not get anywhere with the company with an attitude. I am still being promised that the technical assistance department will contact me the following day. They do not. Today alone I contacted the company three (3) times by telephone and twice by e-mail. I still do not have the file and have to wait for the company to contact me. This is an unacceptable and horrible way for a company to do business. I purchase other services from Intuit and will no longer do so.

I was warned that I would not be able to email my invoices any longer unless I purchase a $140.00 to $180.00 (depending on where I purchased it) to upgrade from the 2009 Quickbooks to the 2012 Quickbooks Pro. So I did to find out that I can only email my invoices now if I purchase a monthly plan with all this other crap that I have no need for. I have tried technical support for any other options, only to find that it is not available to me unless I agree to a possible fee.

They mandated the conversion to their new software, which offers me no benefit but their continued offer to gig me for an annual payroll subscription. When I purchased, their computers were being upgraded and they could not even tell me what my total purchase price was. They promised to call to set up the download. That didn't happen. When I tried to download myself, it required a license number that they hadn't provided me. It was one bad experience after another. When I did finally start the download, it gave me the opportunity to overwrite my company file. Don’t do that as it erases all of your past company data. This is by far the worst company I have dealt with and I am actively looking for a replacement.

I first purchased QuickBooks in 2000. Since then, we have been forced to upgrade, even though there was no functionality in the upgrade we desired. If we did not upgrade, tax tables and other functions were no longer available. In my business, we use at least 30 different programs. Some over a decade old, QuickBooks is the only program holding us hostage to upgrades in order to keep working. I believe it is time something is done about this.

I find it beyond reprehensible that in order to continue to use a program feature I already paid for (download online banking), I now have to pay an "upgrade fee". Seriously? (I have QB 2009) It is like buying a dress and three years later, Macy's shows up and says "sorry, but if you want to keep the sleeves, that will be another $200". I don't want the other upgrades, just want to continue using what I paid for. Unethical, shady, wrong, wrong, wrong. Shame on you people! In any other industry, this would be legally impossible to do.

QuickBooks, how do you eliminate features in a product purchased long ago? To force your customer to upgrade? This is a very production deviant action being made by the Intuit Corporation. What has this changed? I paid for a version of their product and have used it as is for years. Last year, they took away the mail through QuickBooks capability. I sort of understand this. The option to use an external mail client was available as an alternative. This alternative is no longer available. This is very frustrating as a customer whom has already purchased a product, using it as is, and then years later, Intuit just decides I can't use a portion of this product I purchased in good faith?

I purchased 2011 QuickBooks Pro, was trying to learn it, called in and they said to sign up for support for x$ per month. By doing this, they said then they would automatically upgrade me to the 2012 (no mention that I would have to continue the support). I cancelled the support after paying for 8 months because I still have not used the program. I kept paying the support in order to get the upgrade only as they said to me.

I have been a QuickBooks customer for 8 years, purchased original software, updated a number of times. On my last update, I was offered payroll/technical support for a monthly fee, which I accepted. After closing my business in December, I cancelled my subscription. QuickBooks then blocked access to the software. You can no longer access your information, even for tax purposes. After being on the phone with them for over an hour, I was forced to reactivate my subscription in order to access my old information. This has to violate some law. It sounds like a class action suit to me.

I have a single-person business and paid a lot for the QuickBooks software in 2010. Now, they are forcing everyone to pay them $391 to "upgrade" or else they threaten to cut off the online banking and merchant service accounts that I signed up with them. My business depends on the records and merchant account records in QuickBooks. I can't afford to spend $391 for extortion. I don't want their update and they didn't disclose that the software I paid for would hold up my merchant account for ransom when I signed up. This is criminal and deceitful and greedy beyond belief. Surely, someone can do something.

We have had issues with QuickBooks Point of Sale v10. It has continued, and we have made notifications. We have found on many systems that closing v10, then trying to reopen it, will result in nothing until you open the windows task manager and end process on QBPOShell.exe. Once the process is ended, the program will open. We are hoping that a patch will resolve this, but we do not have a timeline on the patch release yet. Please make sure your auto-updates are on, so when the patch is released, you'll be able to get it. Where is the update? It is time.

As Pro 2009 approaches expiration (May 2012), I have found functionality being reduced. When attempting to prepare and print W-2 forms, error message prohibited printing. Day 1: my full 8-hour shift was spent on the phone with a non-English speaking service tech. She was reading from a script and had me repeatedly "troubleshoot" the issue. We updated no less than 5 times. We tried numerous resets and checking of settings. Day 2: 4 hours into the same attempts to fix that were tried the day before, I ultimately told the same tech that I was not going to try the same things yet another time and I would circumvent the problem myself. I hung up. So much for the paid service.

Quickbooks tax table - Every year we have to pay for payroll tax table update. There are never any changes! Worse yet, if I don't pay for it, it shuts down my payroll! So I can't even use what I already paid for! If the old tables were in fact out of date and I use it, it's on me! My accountant could correct if it really was the case. But year after year, we get ripped off. As I said, worse yet, it shuts down my payroll if I don't update. How can I get around this needless expense in a terrible economy? Help.

Every year Quickbooks/Intuit increases its charges for payroll support. What was $90.00 a few years ago is now $400. You have no options. Either you pay or you don't play! Also, you have to upgrade the software every three years or you can't get payroll support. What do I get for $400? Periodic tax table upgrades. I have five employees. Intuit doesn't do anything else for my payroll in support, other than what the main program provides!

Intuit sends me an email with a special price of $351.95 for the upgrade version for two users this year, down from $399.95, a $48 savings. I decided to purchase it online since we were due the upgrade anyway. For the heck of it, I also added a new user copy to my shopping cart and wouldn't you know, they also can get the software for $351.95, down from $439.95, an $88 savings. This exact same thing happened last year when upgrading from Quickbooks Pro for Mac 2009 to Quickbooks Pro for Mac 2011. Keep in mind that 2012 version came out 2 months after I upgraded to 2011, so here we go, $700 in one year period to have the latest issue because no discounts for people that just purchased the 2011 version, oh no! I’m wondering why, as an upgrade, I would get less of a discount than as a new user who was getting 20% off list price. I proceeded to call the 877 number with questions. First, I was sent to technical support, which I hope I won't get charged for or I will flip a lid.

Wells Fargo bank download - We got a message that the bank and Intuit no longer will work for online banking! The reason to subscribe to QuickBooks Online and pay the fees every month is to have the financial data download into the program. What a scam!

Annual increase in payroll update prices - I've been using QuickBooks for 15-20 years. I remember updates being under $50.00, I can't even find in fine print, the explanation or options for the cost of their annual updates. These costs are automatically deducted from your credit card at a cost of over $400.00. You just get the dang receipt. Very disappointed.

I have been on the phone for over 4 hours trying to get Quickbooks to turn my back up plan on again that has not been backing up my records since 2/21/12. Even though I have a plan paid for on their records until May 31st, which should read 7/13/12, they sent me a renewal notice on 2/21/12 saying I needed to pay for the back up plan again. They cut off the back up because I didn't pay for a plan I had through July. I am lucky I caught this one early. The last time this happen I went 6 months with the computer looking like it was backing up only to find out when my computer crashed and I called Quickbooks back up for my copy of my files that they didn't have any. All they could say was yes, we made the mistake but oops--six months worth of records gone! I had to redo them all one by one but the thought "oops" was enough of an apology.

I own 2 copies of QuickBooks Pro 2009. It has been working 'good enough' for my company for years, but now, QuickBooks decides to stop supporting Online Banking Service for 2009 as a way of forcing us to upgrade to 2012 (The software isn't good enough to justify the cost of the upgrade on it's own). If that wasn't bad enough, I have been reading from multiple sources that QuickBooks 2012 does not work with Wells Fargo (all of my banking). So, now what? I either need to change banks or be left without online banking.

If considering buying an Accounts software program for your business, well you should read this financial health warning first.

I would like people to know about Intuit’s practices before they choose to purchase their software. Today I noticed an "Important Service Notice" on my QuickBooks desktop. Clicking upon it I find that I am required to update from QB2009 to QB2012 or my QB payroll service will be discontinued. I paid $422.16 for the 2012 payroll service. I emailed Intuit to find out if they were going to refund the portion of the payroll service fee that would be unused if I chose not to pay for the upgrade. Of course I have received no response. What it all boils down to is Intuit has decided that instead of being innovative and develop new products and services that consumers can do with out and expand their business, they will figure out how to get the noose a little tighter and pluck as much money out of the consumers they already have on the end of their rope.

I purchased QBPro2012 in September 2011 and had difficulty getting it to talk with my bank Wells Fargo Bank. I had to convert my accounts to a business line per Intuit's instruction which has resulted in higher fees from my bank. This did not solve the problem. The software will only download piecemeal information which makes it useless.

I paid penalties and interest because my 2008 return that was transmitted by TurboTax was missing a line on page 1. I was told by the IRS that info is dropped by the transmissions all the time due to the size of the files. I asked for my penalties and TurboTax fees to be refunded. The man behind the green curtain at the "President's Office" informed me that I could not prove it was their fault. Lo and behold, I recently received a notice about 2009. It was transmitted electronically to the IRS by Turbo Tax and it was missing a 2nd page to one of my schedule. These forms are all created online and not touched. There is no way that this would have happened if the product was working correctly. There is no response except sarcasm and "too bad" for the "President's Office" at Turbo Tax. Even a BBB complaint didn't do anything. What a ripoff because they pay big taxes (our hard-earned money). I want to start a class-action. This is a common situation from them.

Each year, our company updates its payroll and receives a software update. On 17 November 2011, we paid for the payroll update and just found out today that the transaction for the software update did not go through as an incorrect credit card number was used.

QuickBooks 2011 has been a disaster from the start. Now every time we do an inventory adjustment, it messes with our opening balance equity. The support team does not speak clear English, and as whole, have no idea what they are doing.

We create a backup every time we close our Quickbooks and recently had to use the backup to retrieve our company data. We found out that all of our backups where corrupted. Intuit wanted to charge us $700 to rebuild our company file or told us to buy a $270 upgrade in which they would waive the charges for rebuild. Even the backup our accountant took did not restore on his computer with his version of Quickbooks. He has now found other customer backups that have the same error when attempting to restore. This feels like a scam and I want to know how many people have come across this same issue and were offered the upgrade option.

I have tried multiple times to register my Quickbooks so I can use it. Intuit's site does not accept registration online as it offers error messages when I try to register my product. It confirms my name and password as well as the license and product number but disconnects when I try to register online. This has kept me from using the product and I am furious that this is such an inefficient process.

QB is now discontinuing their 5 user software to force you to their enterprise version, if you are over 5 users. You get to buy 10 user licenses even if at 6, 7, 8 or 9 uses. This is now $3,000.00 dollars (yes, there is a yearly fee on top of it). These crooks have bought out all their competitors.

I purchased a retail copy of QuickBooks Pro 2012 from a major office store to upgrade my copy of QuickBooks 2010. I installed the software and upgraded my company file (non-reversible) and began using the software. The software gives you 30 days to register online (something that is optional for most software). Now that I have been using the software, when I finally went to register it online, I found out after over an hour on the phone with them that my product license has already been registered to another company and I will not be able to register it again.

I bought a copy of Quick Books Pro 2010 at Staples, a retail chain store. I recently attempted a license transfer, only to find out that it is registered to a company other than mine. I purchased the software, license, and support. When I called Intuit, I was transferred to a call center in some foreign country (typical of scumbag companies, such as Intuit). The "Peggy" who answered the phone, attempted to tell me all I have to do is return my 3 year old software to Staples, along with the original receipt. He then proceeded to tell me that it is not uncommon to purchase software from a big name retail store, and have a false or stolen license. All in all, Quickbooks is a helpful software, but there is something better and cheaper. As for customer service, it's nothing but a joke.

I have been a QuickBooks user for 15 years. Due to health problems, I was forced to close my business down in July 2011. Now, I cannot access my 941 or state forms for the beginning of the year. I paid for QuickBooks until July 14, 2011. I do not want any forms past that date, just the forms that were processed during the time I paid for.

I'm a Pro Advisor and have been for many years. I've now discovered that a client with a basic payroll service is unable to process year-end forms. Unbelievable. What type of actual payroll service excludes form filings? Form filing is integral to running payroll. What it does is screw the very accountants who make QB work for all our clients and make us want nothing to do with Intuit and payroll, sorry to say. Unintended for them as we begin to advise clients to find a real payroll service.

Tech support attempted to sell a $3000 upgrade for a 1603 error, which was fixed by a simple patch found in the Intuit knowledge base. When calling to get the name of Jonathan and Saravou's supervisor, it took 25 minutes of cajoling to get an address.

During setup, I encountered a sharing violation while accessing Quickbooks License Agreement. While installing Flash installer, it will not load. I got software issues everywhere, and paid $170.00! Beware consumers, there is no fix at the present. Quickbooks should file chapter 9. This was to be installed for the Elks Foundation.

I thought I would upgrade to Quicken 2012 so I can continue to support Quicken. I also thought I will also be compliant with their version. I have not been able to download my transactions after this upgrade. Intuit has not resolved this problem and they can tell me when they will have it resolved.

As people have probably stated, they cut off the financial data import mid-year, forcing me to upgrade. Not only would I never consider upgrading software mid-year, I should be able to upgrade when the program becomes outdated or not compatible. I have had this program for around 2 years and was planning on making the jump to newer version on January 1. I guess I am confused why I purchased this program in the first place if the features only have a limited time frame for use. It is like buying Microsoft Word and not being able to use the print button after two years even though nothing has really changed. Where in the fine print is this stated?

This is the letter I have written to Corporate in California. I am writing to let you know of the deceitful information and service I have received from your sales people and technical support in the past few days. Your company is currently holding funds that I need returned to my business checking account because I have canceled three orders that were placed under false information given to me by your employees.

I am writing to request that you look over all of the correspondence between David **, Darryl ** and Anastasia (our design consultant) and myself. There has been very poor communication from the start. We are asking that our money be refunded to us. We have been very happy with Intuit in regards to QuickBooks and those integrated services. However, with the website designing, we are not satisfied. When you look over the correspondence, you will see the lack of communication between your employees.

I bought Quickbooks online and I must have unknowingly requested a monthly support plan (at least that's what they claim). When I saw the charges on my credit card bill, I tried to cancel the service. But it seems Intuit will only allow you to purchase their product online, not cancel it. They required that I call them.

Intuit is my credit card processor and we have a merchant account with them.

I will never use Intuit credit card processing services! While just checking for more information on their integration with Quickbooks Online, they took all of my info and started an account for me without my knowledge! I believed I was just collecting info so that I could compare it with other credit card processors. There was no follow up letting me know how to use the credit card processing, which would have given me the heads up that they were charging me and that I had an account with them. (They do our company payroll and the bank charges we got, I assumed, were related to that.)

I had been using a software application for QuickBooks which allows the user to upload important transaction documents and "attach" them electronically to the transaction in QB, creating a paperless office. Everything was working great and I was paying a monthly fee for using this service. I upgraded to QuickBooks Enterprise Solutions 11.0 in May. The upgrade does not utilize the app because the feature is integrated and unlimited. Ever since I upgraded, I have had major Intuit server issues. The program will stall for several minutes at a time. Sometimes, I have to close down the entire program through a process which ultimately may destroy my entire file. Not good!

I received an email from Intuit on a Sunday, indicating that my credit was denied for an Intuit online service account that I set up last year for purposes of tax preparation. The reason why the Visa card was denied is that the bank card was due to expire, and the bank issued a new one. I was not aware that Intuit was verifying my card, because I was not informed when I set up the account that it would verify it every month, regardless of whether I used their service that month.

I have been a user of Quickbooks Pro software for 11 years. I have endured upgrade after upgrade and charge after charge for "enhancements" that were of little value to me. Nonetheless, I was reasonably satisfied with the QuickBooks Pro software.

I have been a Quickbooks Pro user since the mid 90's, and am a single-license user of the 2010 version. I have always been allowed to run the program on my main computer, with a backup on my laptop.

Before buying QuickBooks Pro 2011 from kiki_store or anyone else, you might want to save yourself a lot of time and hassle by reading this.

I'm furious! I recently purchased a new computer with Windows 7. I was told by the computer store representative that Quickbooks 2009 would work with Windows 7. It did install but I had a number of issues so I thought that I will upgrade to the latest version being 2011. This is where the real frustration came in. I installed QB 2011, but my customized estimates and invoices were not showing, the standard information that should print when the optional boxes are checked. I can't save PDF files and I can't back up without 2 warning messages, which concerns me.

If you live in a state that requires multiple tax rates for products you sell, do not use Quickbooks Online, stick with your desktop version. The online version has no way of providing a report by local taxing jurisdiction like the desktop qb has. It is a nightmare. All you can do is put in a request and see if the engineers (we know how they think - definitely not the same as an accounting person) will update.

I called to cancel my subscription during the trial period but I was still charged for over $60.00. Intuit refuses to cancel my subscription. It is a joke! They are playing some kind of game to get people to stay subscribed! I spoke to Roxanne **. She was sweet as pie until I wanted to cancel. And now, I can't even get a reply from her.

I have Quickbooks 2008 and today I have tried to email a quick estimate for work I did to a friend. To my surprise, QB has turned off my ability to email my estimate.

I cannot open QuickBooks 2005. I called help for Intuit but they cannot help unless I upgrade. I have learned since then that this has happened to other people.

I have Quickbooks Pro 2008. As others have stated some of the capabilities of this program were turned off earlier this year. In order to get those features back one must upgrade to a newer release. I could see QuickBooks doing this for features that might require ongoing maintenance - such as a live connection to a financial institution. But I was simply downloading credit card transactions manually from my credit card company and importing them into Quickbooks as a QBO (Quickbook Web Connect) file. They basically shut this feature off forcing users to upgrade the product otherwise they would need to tediously enter every single credit card transaction via manual entry. I am sure this was done to force users into upgrading who otherwise did not need any feature in their newer product. This is a complete rip off by Intuit.

I had to activate my Quickbooks product by calling the company. The company said they needed my credit card number to activate, but assured me I would not be charged. Two months later they charged me for a service they claimed I asked for (I specifically asked them NOT to add any services for which I would be charged) but that they would give me a refund. I received a refund confirmation e-mail, but never received a refund. I called and they said I never asked for a refund...I asked then why did I receive a confirmation email about a refund and she could not give me an answer. She claims she gave me a refund and sent another confirmation email. I asked her to delete my account with Intuit, she said they would but that they could not send me a confirmation email about that.

I purchased Quickbooks Easy Start 2011 around March of 2011. I installed it and used it with my existing database. This is an upgrade purchase as Intuit demands you to upgrade or they will stop offering support. This program has disabled its home page. I called in for support as this is a well-documented problem with Quickbooks 2008-2011, it apparently has something to do with the updates. Even after uninstalling the updates, the program will still not run. The technical support guy told me I would have to pay $30 to get support on this problem that Intuit created and is well aware of!!!!

My computer guy came out because we were having problems sending estimates and invoices from Quick Books. We use Enterprise Solutions 9.0 Multiuser. When we called for support, they told us we could not be helped unless we upgraded to the 2011 version for $5000.00 less 10% (would be $4000); but I looked online and it says 20% ($3000). I am not interested in updating every time I turn around a new version. If the old one works for us, we should not have to upgrade to get support. We paid for this program and were not told this would happen when we purchased it. So, beware if you purchase a 2011 version and they upgrade to 2012. Buyers, beware -- no support.

We purchased QB2008 several years ago; and we do not need to upgrade, given that we only input the data and our accountant does everything else for us. We recently decided to use online banking, and have worked hours to figure out why we continue to get "QuickBooks is unable to verify the Financial Institution". I too called the help desk, who told me that the 2008 QB version was no longer supported. She did not tell me that the feature had been turned off on my software! I'm outraged that Intuit can take away a feature on something that I purchased years ago. That is not right!

They’re unwilling to activate my software with proper license due to store error. No exceptions. They have terrible attitude. I lost $300 worth of software, 1 hour on the phone, and I will have to purchase another new software CD and make sure Best Buy scans the secondary UPC code, a task some new cashiers forget to perform.

I purchased the desktop version of Quickbooks Pro 2008. The desktop version, not the online version. Today, I opened the software and they've discontinued supporting the online banking feature. That's completely unacceptable. I purchased a finite set of features. I accept the fact that if I want more features then I should pay more. But if I'm happy with what I have, I should have the right to keep all the services and features I purchased.

We were using the 2008 Pro multi-user edition. We were forced to upgrade to the 2011 version to continue using their product. Fine. However, they decided to put a file size cap on the new 2011 Pro version, and they told us this would require updating to the enterprise version. The cost of the enterprise version was $3,000 for the multi-user. The Pro software is under $600. We were very, very upset.

QuickBooks Pro 2008 disabled itself when we copied our files from one hard drive to another. It took us about 30 minutes to track down the issue on the QuickBooks support site and we waited on hold with the registration desk to receive another validation code. I found the contact information for the Office of the President and called and spoke to Sonya ****. I explained that I thought it was illegal for Intuit to disable the software. She proudly reported that disabling the software was legal and had been upheld in court.

Without notification, Intuit paid themselves from our checking account for the "annual fees". After finally getting a supervisor, all contact information was verified to be correct. They stated that they sent notifications but none were received and they did not have a return email receipt stating that I had received or read their notice. Again they paid themselves out of our account for upgrading their merchant services software (I guess it was a shared cost for any merchant using Intuit's Merchant solutions for processing credit cards). They claim they sent notification twice, but could not confirm that they did indeed send out notification of bank withdrawals. Quickbooks does not have permission from us to automatically withdraw funds from our account at their own whim.

I called Intuit for help with an error code when trying to install a client's backup copy. The representative hardly spoke English at all, and kept trying to get me to upgrade service and was no help at all. I called back 2 or 3 times, with the same result. We spent close to $400 on this now useless software that won't work and absolutely no customer service help from the company at all without an "upgrade." At this point, I'd just like my money back and will buy from a competitor. This may result in a loss of a client if this isn't resolved today, in the tune of $150 per week.

It is my opinion that this company dishonestly and intentionally extorts additional money from you by: 1. not disclosing limitations and expiration's on features that are initially included, but are systematically truncated in the middle of fiscal years; whereby, in many cases there is no choice but to allow them to extort more money from you by giving you no time to incorporate a new program...you must pay or suffer!; 2. coax you into seemingly harmless practices such as sending invoices email. The wording in the sales propaganda leaves you to believe you have a choice of sending invoices through email independently of Intuit's prying eyes, when in fact, they are sent through Intuit, then to your client.

I recently received an email letting us know our 2008 QB payroll would not be supported after May 31, 2011. A couple of days later, I received US mail from QB's offering a $40 discount for the QB pro 2011 version. As I was afraid they wanted to sell me a new version of QB because the payroll in my version was not going to be supported any longer.

I have Quickbooks 2007. They turned off some little perks like emailing invoices and now charge a monthly fee for that. No problem, I save it as a PDF file (which is all they do) and email it myself. Now my Online payroll service went up 200%, *** them. My bank offers up to 25 people for $1.25/check and $22.00/month, does all the taxes. So, as of January 1st, I am converting to them. It's cheaper.No more Intuit. Is it legal for a company to promote a software package with attributes charging $300, then once they have you sucked in, turn those attributes off and charge you for them? That shouldn't be; it should only be their new software packages. They don't even have to improve their software just start shutting things off and charge for them. I am thinking of buying Peachtree but I will read any fine print.

I cannot believe QuickBooks turning off the on-line payroll function when it was part of package that the Chamber purchased. This is nothing short of criminal! As the Executive Director of the Chamber, I will not recommend QuickBooks to anyone. I know they don't care but I will do my best to steer business away from them. I now have to contact my accountant if I need my taxes paid. This is nothing more than a rip-off. Typical of companies that don't care.

I bought Quickbooks Premier and had a problem with existing software. I called Intuit to sell the product. They told me I could, once done I needed to fill out the transfer form and pay $25.00. Now they are saying I can't. I already sold the software, paid money to send, etc.

I sent an email to billingsolutions@intuit.com (the email one of the QB reps gave me) and it came back undeliverable. I am trying to determine when our company will be approved to start making online bill payments through qb2010. None of my many calls to QB have gotten me an answer. I have talked to over 10 people on just as many phone calls to 800-268-9065 and 877-238-7277. No one seems to understand bill pay or the fact that I had to fill out a paper application nor can anyone give me any type of an answer. Our company has had QB for many years. I am very disappointed in your service and will be making negative comments on the web. I have talked to over 10 people on just as many phone calls. The helpdesk people were pleasant but not helpful. 3 times I got cut off or the person on the line had a poor phone connection. I would hear them, but they could not hear me.

Like so many here, I'm a Quickbooks 2007 user who has just been completely ** by Intuit's ridiculous and unsupportable upgrade policies. I own a professional software development company. My question to all here is this: If I were to refocus my company on creating a legitimate Quickbooks alternative, how many people would seriously consider switching to it?

I had QB Contractors 2007 and purchased the payroll software from 2007-2009. When I upgraded to 2010, I decided not to use the payroll from QB. Since then, my state’s IRS office has requested W-2's from 2007. There is no way to get those print outs from QB unless you have an active payroll account. That is absurd since I did pay for it in 2007 and it is a part of my company’s history. But QB claims you can only have access to the forms with the payroll service. So when you are updating your payroll, you are not actually updating your copy of QB but updating access online. What a strong arm tactic. So now my only option is to pay $350.00 to access my own company history!

First, I want to say that I have been a long time user of QuickBooks and have even Beta tested for them. I was one of many people that beta tested the ability to build assemblies and build a product from the parts. However, I am no longer a fan of Intuit and it's upgrades tactics to suck more money out of small business.

It is ridiculous what this software company is doing. They purposely have set a "timer" of sorts built into the software that disables its major functions after only 3 years. When you call in for support, they say the product is no longer supported and the only way around the disablement is to upgrade to the new version for $200! I paid good money for the version I purchased 3 years ago and expect it to work. This is extortion!

As with all the other complaints I have with QB on 2007, I can no longer email my invoices unless I upgrade. No one mentioned that when they were hard selling me on the last upgrade! These folks are crooks. I should have learned from past experiences with the customer service nightmares and outrageous customer service fees. I have using QB since 2001 and have not wanted to go through the hassle to convert to Peachtree or others. What a mistake! Count me in.

We need to start a class action lawsuit against Quickbooks. When I purchased the 2007 version, I was told it was the last accounting program I would ever need to buy. Now they disabled important features of the program and are attempting to force me to purchase another program.

I cannot get through to Live Support, Online Chat, or anyone that can help with questions. (his has been the case since Saturday, 7/10/10. They have a flaw in customer invoicing and I can't figure out how to fix it.

My ‘07 software that I paid $300 for so I could email invoices and estimates will not email any more unless I upgrade. I never would have set my company up on this software if I had known it would only be good for three years. QuickBooks is holding their customers hostage and forcing them to upgrade whenever they feel like it. Other than the price of the software, I have spent countless hours on data entry and customizing.

I purchased Quickbooks 2010 to upgrade from Quickbooks 2007 after being forced to do so by QB stopping payroll support on May 31, 2010. After several days and hours with technical support, I was finally told that the reason my conversion kept hanging was that my database was too large to convert and that I needed to upgrade to the Enterprise product as a cost of $3000. There were never any error messages during the installation of 2010 and at the time of trying to convert the database, there is obviously no size check before it started as there should be.

On June 16, at approximately 11 am EST, I went in to do my payroll for my employees and I received an error that my payroll service was not active. I called Quickbooks to find out what was going on since I know I just paid the payroll service fee in May. I was told that their server was down and that they expected it to be back up in an hour. Three hours later when the payroll server was still not up and I wanted to run paper checks rather than direct deposit, I was told that the server that has the tax calculation tables was also down, call back in an hour. Needless to say, at 6 pm, the server was not fixed and I could not run any payroll.

I bought a new computer and attempted to install my copy of Quickbooks 2009 (Canada). The program said my license number was "invalid". I called Intuit and talked to someone in India who said, in very broken English, that the number was fine and if it still didn't work (of course, it didn't because nothing was changed), that I should call another tech support number and they would help me. The tech insisted on charging me $90. Ninety dollars to assist in installing software that I own and paid full price less than a year ago!

I was told if I purchase Quick Books Mac 2010, Quick Books technical support would transfer my data from my Windows online to my new Mac 2010. After over 2 hours, many different people who did not speak or understand English, I was told they do not support that. Then I was transferred to a very rude woman Mino who yelled and transferred me to a never ending recording, telling me she didn't care what I was told she was telling me.

Quickbooks stinks. They are forcing us to upgrade the Quickbooks and stop having the credit card charge process no longer working for us. Now the bigger part of that is I want to purchase the cheapest version of Quickbooks which is Pro and now I would have to have 2 accounting books to work from and not including the manual labor of an employee. I cannot accept credit card charges anymore. I now have to find another way of processing credit card charges. This is now causing a cash flow shortage waiting for checks. This is costing me money for this! I want an attorney to contact me if he/she can help me with this.

Yesterday, June 4th, I tried to download my latest online bill from American Express into my business file using Quickbooks Pro 2007. It wasn't working. After an hour of trying everything I could, I went online and discovered that Intuit has taken a play out of the old Microsoft play book. "If we can't convince our customers to upgrade to our new versions with great new features, we will just have to force them too".

I just purchased a new MAC and when I went to open Quickbooks, I was advised that I could use it another 10 times only and would need to call a number provided on the screen. I was taken to a sales call center where I was advised that I must upgrade to 2010 since the software I currently have isn't compatible. I only purchased Quickbooks a year ago. It looks completely compatible to me, and it's obvious that Quickbooks is forcing its customers to purchase needless upgrades. I agree there should be a law against this and am willing to be a part of any class action lawsuit against this company. It should be illegal.

I think it's unfair to your loyal customers to eliminate our ability to e-mail estimates, invoices, etc. from quickbooks without upgrading to 2010 software. We are a janitorial C7 maintenance company and one of our services to keep us competitive is the ability to respond to our customers immediately. We don't have the extra money or time to learn you new upgrade right now. we have upgraded your software three times since 2000. Can you send me instructions on how we can reactivate e-mails to be sent from your (what we still think is new) 2007 Quickbooks. I wish to remain loyal as long as you remain loyal to our needs and not change the rules during crucial times.

They put unauthorized charges on my credit card. The total was over $700.00. I was put on hold for 2 hours waiting for customer service. One charge was reversed right away and the other will take 3 to 5 business days to be credited on my account. Terrible service and after I asked for proof of who in our company authorized or something in writing giving them authorization they did not have any. They tied up money in my account and I was not able to pay bills when due. We are a small company and we cannot afford these kinds of charges, especially unexpected charges.

I just wanted to add another complaint. I'm sure it will do no good, but it makes me feel better. The initial ** screen says I will no longer be able to email from QB after May 31, 2010 unless I upgrade to 2010. They cut me off this morning. It's May 25th. When I linked to the list of other things I would not have the use of, I was horrified to find that online banking would no longer be available. Several months ago, the server for time tracker, another intuit product, was down for days. Every time I called technical support for help, I was given a sales pitch for 2010 before I was connected to someone who could not help me anyway. I would join a class action suit. I'm sick of having my hands tied. Intuit is the most heinous pyramid scheme around.

Imagine buying a new car and three years later, they send you a notice telling you that the power windows will not function after a certain date and if you want to open your windows, you have to buy a new car from them. How would you feel about that? Well, that's how I feel about Quickbooks telling me that the emailing of invoices will not work after May 31, 2010. That was a major reason I bought that version.

When I upgraded to QB 2007 I lost the ability to send online payments to any vendors added after the upgrade while all the previous vendors work OK. To resolve the problem they made my buy their support plan to fix the problem with their program that I paid for and didn't work right. I bought the plan a year ago and they could not fix it then and it took so long that I ran out of time so I decided that would deal with it later. I just realized that I have been paying them automatically every month for a year now at $39 per month for the past year a total $468 to solve their software problem - not something I did not know what to do. So as a last ditch effort to resolve the problem I called then today and after explaining the problem I was told I was being transferred to someone who could help me and I waited on hold for 15 minutes and was then disconnected.

I have been using QB Pro since 1995 and currently using the 2007 edition. When I purchased the 2007 QB, I was not told that I would lose the capability of e-mailing invoices and downloading bank statements. Now on May 31st I will lose that option unless I update to QB 2010. The cost of QB 2010 is about $300.00 plus install time.

Our QB payroll will stop working at the end of May 2010, so we purchased the 2010 update. The update will not install unless we upgrade our pc from Windows 2000 and upgrade our Windows Server 2000. So Quickbooks is forcing us to upgrade our servers and workstations or else our payroll will stop working. This upgrade will cause a considerable financial burden that we really don't need at this time with this slow economy.

I was calling in an order for new check voucher forms for our Quickbooks program and ended up being told by the rep on the phone that my key QB functions would no longer work in a few weeks since it was a 2007 edition. They gave no notification regarding this whatsoever. I ended up having to spend around $350 right then & there in order to get the new program software before our current one became obsolete. We could not afford to have our system down until we had a chance to fit the cost into our non-profit budget, so we are now scrambling to afford it.

I have been a customer of Quickbooks since 1998 and have upgraded every two or three years. I upgraded to 2009 in April 2009. My software has been acting weird lately and my payroll does not update. I called tech department and after about an hour, they checked and told me that 2009 does not work with Windows 7. This is something they should have known. I was very upset so they transferred me to Sales and all they wanted to do is sell me 2010. Then they transferred me to Customer Service and again they wanted me to upgrade to 2010. Then they transferred me back to Tech Department. I called the Office of the President and they told me I would have to upgrade, that is their policy. I do not think it is right for a company to hold a customer hostage to upgrade. I can see it if this was very old software. Intuit is not treating their customers fair. Intuit knew Windows 7 was coming out and should have made updates.

We've used Intuits QuickBooks Enterprise Solutions software at our small company for several years. We were advised by Intuit customer service that we needed to upgrade to this "Cadillac" of QB software because of the number of contacts we had and our desire to process credit card payments through the software. They told us that the lesser version we were running at the time could not handle it. Because we were told we pretty much had no choice in the matter, we bit the bullet and went ahead with this "Cadillac" version to the tune of $3000, a horribly steep purchase price for our small company, but like I said we had no choice.

My Quickbooks version is telling me that the email feature will stop at the end of this month unless I pay to upgrade. How come I am losing a feature I already purchased? Emailing invoices capability is one of the reasons I purchased Quickbooks. Not fair business practice extortion! In order to use the email feature of the accounting program that I purchased, I am forced to upgrade and incur additional unwanted expenses.

Intuit sold me their software (Quickbook Enterprise 2007) that had specific features (online backups, assisted payroll, customer email automation, etc). I have now been notified that Intuit is "discontinuing" the software and that they are no longer allowing Quickbooks 2007 customers to use the features unless they "upgrade". The "upgrade" costs $3000 and is more than the original software! The only reason I purchased Quickbook 2007 was because it had these features. And now Intuit is going to make these features non-functional in an effort to force users to purchase the latest version.

We are currently using the 2007 version of QuickBooks and were informed that we need to upgrade to the 2010 version in order to send emails after May 31st, 2010. This would be a minimum $3,000 cost.

I hate Quickbooks online! It is two days before taxes are due and I cannot log into the company I need to access. I have been on the phone with technical service for two days and they continue to tell me this a problem that Comcast customers continue to have and to contact Comcast. Well, I did that and got nowhere! This product used to be something I would recommend to my clients but as this point it is garbage!

I hate Quickbooks Online right now! I have not been able to log into Quickbooks for 2 days now! I have spoke with 3 different people at support and no one has been able to help me out. All they can tell me is that its Comcast fault and there is nothing they can do on their end. Is anyone else having this problem with Comcast. My Comcast is fine. Everything works but Quickbooks online. This is ridiculous! I am losing out on money!

Just say, "I prefer not to answer." Intuit requires 3 pages of online registration and a phone call (to obtain validation code) to complete registration. After I had entered in the registration code on my legally purchased copy.

This company forces you to purchase new software every three years, as they will not longer support their older versions. I would have no complaints, but their new software editions do not function properly and create more problems than they solve. I had very good results using the version that I purchased in 2003, but when I had to install the 2007 version the problems started. Liability errors popped up that never had surfaced before. I was unable to remove them, and had to hire an outside agent to fix things. Unfortunately, the fix led to a problem that would not allow me to back up the program. I had to send my data to Quickbooks to have them fix corrupted files. Oh, did I mention that you have to buy a service contract to fix the errors that I believe are a problem in their software.

This company forces users to go through a 3-step process (license code, call to guess which business info they have for you, put in validation code they generate). I did that for QB Premier 2007 on Win7 Pro, then when it did an update it locked up the entire computer (would work in safe mode, but not normal).

This complaint is regarding Intuit QuickBooks Pro 2010. I don't normally review software, but I found this product's registration process annoying enough that I thought it was worth sharing. In addition to the standard process of typing your license number and product ID, they require that you register the product. They require more personal information than I prefer to give. Once you fill out the registration on your screen and submit it, you must call Intuit to get an additional code before you can use the software.

I've been a registered user of Quickbooks since 2003 or so. Just last night, I installed my new Quickbooks Pro 2009 software. A red flag went up when I was forced to call Intuit to complete my registration. Microsoft doesn't require me to call them, Adobe doesn't require me to call them. Why does Intuit need me to call them? Was I going to be pitched a Service Plan? I was first told by the Intuit employee that my wife could not sit at my computer and use my registered copy of Quickbooks to help me with my bookkeeping. Excuse me? I verified what he told me and then told him that this was an absolutely absurd policy.

I actually was at the store to buy Microsoft Money and saw Quickbooks "Easy Start" version and for an extra $20 it appeared to be a great value. I needed it to keep my accounting up to date through accessing my bank account. When I looked at the back of the box, it indicated the bank accounts option. I bought it but did not open the box or install it for a couple of months.

I ordered a new POS system with pin pad, touch screen and a complete system for 2009 on October 13, 2009. They sent it to us with the wrong screen panels which they resent the touch screen and charged our account another $2K+. When we returned the other panels, they did not give us a full refund and I spent hours and days on the phone trying to get our refund. In the meantime, the pin pads were not working correctly and they sent out new pads and charged us another $540 for the pin pad that was to replace the one that didn't work (which they took out of our bank account without permission).

This has got to be the worst software imposed on the market to-date. It took me 4 attempts to get the installation to work after downloading the software from Amazon. I now find myself in the otherwise simple task of creating my company and I'm in the 3rd attempt to accomplish that. Each time I attempt to create the company, the software hangs up in a different field and will not accept any input of any type. How can this software get released onto an unknowing public. How can this software be the market leader. I have attempted to use the Quickbooks online help and it is an additional waste of my time.

In 2008, we discovered that our bookkeeper embezzled over $700,000 from us. She would go into our QuickBooks accounting program, make out a check to herself for various amounts, print out the check, forge the check, then go back into the program and change the payee name so we thought legitimate vendors were being paid, a huge flaw that we wrote to the QuickBooks president about with no response. Now QuickBooks wants us to pay for an upgrade which offers "Auto Sign Checks".

While trying to re-install Quickbooks on upgraded computer, the customer service representative would not give me an activation code after a successful installation and insisted QB2009 was not compatible with Windows 7. So, I upgraded to QB2010 and when I called again to get the registration code, they once again insisted on trying to add on features I did not want. I had to argue with the representative to get my registration code.

I am so frustrated! I have been on the phone for 1 hour and 48 minutes, and cannot get anyone who can help me setup payroll. I just purchased the compatible payroll services for QuickBooks Online, and need help setting up a small, 5-person payroll. Yet, after being transferred to 5 different people, I cannot get one person who is in the right department.

I recently upgraded my bookkeeper's computer with Windows 7. I found that, when installing QBpro 2008, that it is incompatible. Okay, 4 years (we started with QBPro 2005), all the upgrades, all the add-ons we purchased, and $30.00 per month for support, and I am told to buy a $200.00 replacement package. Fine! Well now, I have a question about transferring data to the new product, and I am told "we don't support our product without a support contract". Wow! What an ideal scam, sell a product that requires complete replacement every few years, and then charge people more money, if they want it to work. This is piracy, theft, whatever you want to call it, it's wrong. Oh, and whatever you do, don't confront them on the phone, they just hang up. I think they have redefined the term customer service. They simply dropped the "dis" in front of "service". I am a retailer, and if I sold a product that required my customers to pay me again to make my product work, I would be out of business quickly.

I have had problems with QuickBooks support. I am having a very difficult time dealing with the support people in India. I have spent several hours customizing my invoices and purchase orders and my parts list in QuickBooks and would like to continue to use the software but since I upgraded to 2010, I am having problems saving my invoices as pdfs. And when I contact support, I not only get someone who wants to sell me a $40 a month service package, but I get no satisfaction after getting them to address my problem. I am very disappointed with Intuit and QuickBooks!

The Release 9 upgrade for QB 2009 completely took me off line for more than a day and required 4 hours of technical support time to fix! I had to revert to hand writing my invoices for the day in order to get shipments out! Even after the 4 hours of time on the phone, I continue to find missing menu items!. Do not install this upgrade!