Xfinity Mobile Reviews

I had to call my credit card company to find out that Comcast (Xfinity) had billed the wrong credit card. I called the Xfinity and had to hang up on the first phone rep because her English was so badly accented I could not understand her. I called back, asked for a supervisor who also had a language problem. English was definitely a 2nd language and he spoke so rapidly I could not understand him and continued to do so even when I informed him that I could not understand him. I had to repeat the issue 3 times before he could understand why I was calling. For about 5 minutes, maybe more, I had to ask if he were still there, after another few minutes I asked him how long this was going to take. He put me on hold and after over 20 minutes on the call I had to hang up. Terrible customer service. I would not recommend this mobile service to anyone.

Finished a very expensive 2 year contract, I paid about $140.00 a month because Xfinity is all about "bundle deals." After completing a 2 year contract, after 2 days, 14 hours wasted, I ended up paying a 3rd party to unlock my phone. This is mainly due to a customer service call center with wait times exceeding 100 minutes or more at peak hours, if you get disconnected, most likely will have to start another hefty wait time all over again. Online chat or "online support" is even worse because Reps. simple go by a first name, no employee I.D. or Reference number...For something so simple as asking for a unlock request after successfully completing a very expensive 2 year contract, all I got were empty promises 7-10 different reps. a day, where no one had all the answers but each rep had some more info, IF you could show you just went through talking with another Rep.

I got a new galaxy S20 from Xfinity in Aug the phone was defective and I took it up to the store in Gurnee,IL so they can see that the phone was defective. The representative call Xfinity online on his phone, I didn't want to talk on his phone cause of Covid 19 and asked if the representative to call my phone she said ok, never happened. I had a call back already in progress so they called me from my 2hrs wait, the guy said he will exchange my phone for free cause I just paid 140.00 to get the phone 4 days ago, looked at my account a couple days later he took 85.00 out my account. I was supposed to get the phone on Friday and it didn't come so I called and the worker transferred my Sims card while FedEx had the new phone while we was talking, it took 4 calls on a Fri to get my Sims card number back to my phone.

Tried processing claim online and had issues with the site. I am a seasoned IT professional and am sure it was the site and not me. Finally had to call and do an AUTOMATED claim. This was completed on the 15th of Dec. 2020. It is now the 17th and I have not received even an email confirmation of the claim. This PHONE is my way of making my income. I'm a little disappointed in the service so far. I REALLY want to believe in this company, its values, what it stands for, and its CUSTOMER SERVICE. Unfortunately it is getting to the point of lost faith and trust. Please understand this is solely based on my experience alone. I will update the review daily after today the 17th DEC 2020.

I switched for XM to T-Mobile in late December. XM refused to send me instructions on where to send their device and they continued billing for two cycles. I tried to call the so called customer service - they either hung on me or kept me on hold for over 60 minutes with no resolution. This is a company run by thugs - they will get your money regardless - save your sanity - do not get their spotty service and customer service sucks. I have escalated the matter to BBB and State Attorney. This company is straight from hell.

Switched from Verizon to Xfinity Mobile less than a year ago, and regret it. I have the unlimited everything plan; however, once I reach 20 gb the data slows down. So, by the 7th of the month my data services is equivalent to AOL dial up. I don’t advise anyone who uses a lot of data to switch to XM.

My brother was hospitalized indefinitely and I was trying to straighten out the billing. I spent over 10 hours on the phone - most of it waiting for someone to come on the line. I have spoken with 6 different customer service reps on the phone and 1 customer service rep in the store and I STILL do not have resolution to the problem. I am now on hold for what they say will be over 100 minutes. Is this really a good communications company?? They are good at grabbing your money but not helping you after the fact.

Xfinity Mobile miscommunicated to me that I had 30 days to decide on phone service plan & when I activated the phone I had 14 days to return it. I had just paid my bill with other carrier and so I waited 29 days to start service & I had only used the phone for a week and the phone started malfunctioning. When I dialed a phone number the call would drop, or while in a conversation the other person couldn't hear me, or I couldn't hear them. Then I was unable to dial phone numbers. I took the phone back to the store and they I was pass the 14 day grace period & I would have to dispute with Motorola to ask for a replacement phone & that it would be a "Refurbished" phone yet I would have to pay off $149 for the initial phone that broke on me rather than getting a brand new phone to replace the bad one.

They lie to get you started saying they are Xfinity and lie about bogo offers, they charge for roaming if you move to a place where xfinity cannot serve you and they do not allow you to cancel, get a final bill and pay it. After months and I have it in writing I finally got the all zero balance. 3 days later they attempt to charge a December bill and send me one for January... Service ended September... Customer service cannot fix most things and no one calls you back for detailed issues.

I signed up for Xfinity Internet and Mobile at the same time. I will leave the details on both products below, but to sum it up: HORRIBLE! Both Services: Getting in touch with an actual human to solve your actual problem is frustratingly slow. For both services you can expect, on average, a 1.5 hour ordeal. They are really good at having humans "follow up" with you about the quality of your call, though. They don't ask about the wait, just the friendliness and effectiveness of the representative you spoke to.

DO NOT USE THIS COMPANY. They will rob you blind even when you have documentation of proof. You will spend at least three hours waiting to talk to someone if you are lucky. Allowed me to purchase a third device on a payment plan when I should have only had two due to a mistake on their part making and telling me one was paid in full. After having all phones for three months they found their mistake and yet did nothing to correct it this is after being a Comcast cable customer for over 20 years

I switched from ATT to Xfinity Mobile as part of a promo. I REGRET THAT! The signal is not of quality. Their customer service is dismal, misleading, and just fraudulent. I have had my account paid on time since the switch (and before as a Xfinity customer). On Monday, the recurring payment did not go through. I contacted them about it. I told them I would pay in full BEFORE the grace period ended, by a specific date. The agent said it was fine (precisely because it is within the grace period).

I am trying to be Xfinity Mobile customer. I received the sim card and trying to activate the account. It has been 48 hours with over 7 phone calls. Each call takes average 1 hour including wait time of 10-45 minutes. All end up with "I need to escalate the case to advance support team". After call get transferred over, the wait is 100+ minutes..!! This happens every time!!!! I am switching back to AT&T. 2 days without phone service and could longer if I don't switch back to AT&T.

Time after time I have had to deal with terrible billing issues with this company. Terrible company. Worst experience of any company I’ve ever dealt with. They are greedy and I would not use them. Don’t do it to yourself. I’m being charged another installment fee on my bill after paying off my phones. Greedy garbage company. I’m definitely not staying with them. Trust me on this. They are not worth investing in when their own employees don’t buy into it. I spoke with one of their reps after visiting his store and he blatantly told me that the company won’t be getting better. He had no faith in his own company. That’s pretty ridiculous.

Had countless dropped calls from them and I live in a major metro area. Had to switch back my service and had nothing but billing problems with them. Was still receiving charges 3 months after cancelling my service. My experience with them was just short of horrific.

Attempted to set up account with chat service. During first session, chat service was interrupted after I was 90% done with process. Had to start from scratch with a second session because they had no record of first session. Started second session, and ask rep if they can call me if the session is interrupted. Rep says yes, we get cut off and no call back. I start third session simply to confirm that they will call so I don't have to start from scratch. Rep assures me they will call. No call. I go back to chat session and the rep tells me there is no way for chat reps to make phone calls if interrupted so I need to start from scratch. (Now that's customer service at its finest!)

HORRIBLE COMPANY!!! Will never resolve any issue you have!! Can NOT get an agent on the line ever, only an automated line with 3 different options to pick from and then hangs up on you. Moved out of their service area and forced to keep a product that doesn't work!! Can't access my account number... website and app doesn't recognize me as a customer yet they want me to pay them!!! It is impossible to do that when I can't log in ever!! They need to get competent employees that know their alphabet and numbers to set up accounts correctly!!!!

Total waste of time. DO NOT sign up for Xfinity Mobile. I signed up and they sent me a sim card. I was told that the service does not start until I activate the sim card- reasonable. Except I was charged. I was charged after 10 days out of them sending the product. I questioned the customer service representative about that specific point at the time of sign up, and she reassured me that I would not get charged. I never opened the sim card package and when I called customer service (call took over 2 hours) they said they would refund 1/2 the amount. I was shocked because I literally never used the service/sim card. I tried to speak to a supervisor, apparently the request takes over 24 hours to submit and they refused to transfer me to anyone else. SO now I am in the process of disputing the service with my credit card. POOR POOR customer service, I can only imagine how terrible it would be to be a customer of theirs.

One month with services calling break almost all the time after resetting the statistics and the network is the same no result. No matter how is the weather cloudy or sunny is the same the only thing. Google is the internet but network for calling is bad many time calling and no one solve my problem. Nothing cheap is good.

TLDR: Xfinity forced me to pay a large sum of money, for a recalled phone they have possession of. They sent me a different one I have to make payments on. I purchased a new phone in January, a Samsung A70, it was not designed for US market and had several issues. By July it was pretty much non-functioning, due to firmware bugs. Dropping calls every 3-5 minutes normally, sometimes I could be on the phone for up to 12 minutes before the towers would kick me off. I eventually, after several dropped calls, was helped by someone in customer service. A new phone was sent on 9/1/20 and received on 9/3/20. The shipping label I received didn't work. I called and asked for a new one. On 9/11/20 I was told I would receive one. In the next 48 hours... I didn't. Due to long wait times and working two jobs. I was past the 20 day mark and was billed $450.

I signed up with Xfinity Mobile in July and had to purchase a new phone from them in order to get service. After a couple of weeks it was obvious that something was wrong my with my phone. I was not able to make calls or receive calls sporadically at first and then more and more often. I would try sending text message and they too came back failed. I had dropped calls, missed calls, messages that said people were not able to reach me. I took my phone into a Xfinity store and was told that my phone the Samsung A70 was being recalled for all the same problems I was having. Not able to resolve the issue in store, I had to call to get my phone replaced.

They force you into getting their internet services yet when the internet experiences an outage and your forced to use data because you work from home and have no other option which causes you to go over your data, they do nothing to accommodate you at all when the outages wasn’t your fault at all. Customer service is severely lacking. Services run extremely slow as it is. I wouldn’t trust them as a reliable service at all. T-Mobile is FAR better when it comes to service In general and customer service. Save yourself the time and money and go elsewhere. It’s way overpriced for subpar service.

I switched to Xfinity mobile to save money and purchased a new phone Samsung A-70 for $500 that became faulty with in a month or so. It took 2 days to connect the new phone once it arrived. I experienced call dropping, unable to send texts and random wrong numbers when dialing friends. Someone even threatened me for bothering them when I dialed a friend. Apparently they received my calls unintentionally several times. All I got for 3 days of many hours trying to return the phone was nothing but diversions from 7 different operators on the help line even though they know this phone is defective. This is absolutely ridiculous! I want my money back and a phone that actually is somewhat reliable! I feel as a consumer I was ripped off!

I have Xfinity for my internet, tv, home phone, and mobile phone. My only complaint involves their customer service department. They have one number to call and when a person finally answers after considerable hold time I got redirected to the "right department" where I was put on hold again. I asked for the phone number when I got to the right department so I wouldn't have to hold and get redirected next time and was told that everyone calls the same number, waits on hold, and gets redirected. All I needed was a label so I could return a defective phone that they had already replaced. I have been trying all week to get a label, have been on hold for a total of more than 8 hours, and still don't have a label.

I have wasted about 30 hours on calls and in store visits to try to fix my signal issue. Nothing worked. I'm getting a new carrier tomorrow. XFINITY may be cheap but you get what you pay for. Never again.

Xfinity touts to be on par with Verizon wireless, saying they use their towers. Can't be! My first vacation of out town (from Atlanta to Destin), our service was HORRIBLE! Internet spotty, calls dropped continuously. Couldn't even telework due to the poor service! On top of that, they WILL NOT allow you to return the phone if you don't want their service anymore. You can cancel the service but they MAKE you keep their phone until it's paid off! What kind of foolery & poor customer service is that?! STAY AWAY!

For almost a year I have been attempting to resolve a billing overcharge. Each month I receive an email statement that shows a credit of $211.00. No one has been able to explain why this exists. In researching my account, I was charged $111.25 for monthly period that begins with the same date that I transferred my account to AT&T. At one point I was promised I would receive a check within 8 weeks, which did not come. When I called to follow-up the service agent was unable to get a resolution and promised to follow-up and call me back the next day. Never received a call back. In total I have spent more than 4 hours on the phone attempting to get a resolution. It always seems to get stalled when it goes to a supervisor, who never seems to be available, or needs to do more research.

I am a new Xfinity Mobile customer. I called customer support this morning for the first time because I could not get my number to port to my new phone correctly. The customer support rep was beyond fantastic. He was friendly, thorough, and went above my expectations. I did not get pushed around "not my department" purgatory. He stayed on the line with me, explained every step of the process, and called my previous carrier with me. When my previous carrier could not help us due to their systems being down, the Xfinity rep kept my contact info and called me back 4 hours later (when my previous carrier told us there systems should be back online) to contact my previous carrier together again and ensure that my needs were taken care of in a timely manner. He didn't pass the buck or give up on a frustrating situation, he saw it through to conclusion and I was genuinely amazed. So far, I'm ecstatic with my new mobile carrier's customer support!

I have been a customer of Comcast then Xfinity for 6 years with no problems with service. Two months ago I decided to change from my easy-to-use Jitterbug phone to Xfinity Mobile. It has been the worst decision of my life. Five days ago all phone connectivity ended -- I cannot call out or receive calls. If a call comes through, it is dropped in less than 3 minutes. There is only 1 bar showing at all times. I have Xfinity internet, a requirement for the mobile phone. All other systems function correctly ~ just no phone! I'm 70 years old and live alone.

My experience with Xfinity mobile has been terrible. 1st month of service rock solid, After that nothing but dropped calls no answers and always having to wait an hour to 2 hours for a representative to call you back when you're having issues. They supposedly use Verizon's towers and network. I have had such a bad problem with my phone that my provider had to get me a flip phone through Verizon for work purposes. That phone has been better than the smartphone that I have through Xfinity. Strongly considering just connecting cable TV Internet home phone and cell phone and going to a different provider.

They resolve things at the pace of a sloth on **'s. I went to the store to order a new phone. They ordered the wrong one. When I called to have it fixed, they deactivated my current phone and activated the phone I had ordered, that hadn't even been shipped. I went to the store and the girl there was able to get it sorted and get my phone back on. She told me that when the new phone arrived, to bring it to the store and they would take it and order the correct phone. I did this only to have my current phone deactivated once again, and then told that I had to take the wrongly ordered phone to FedEx myself and when they received back at the warehouse, I could order the correct phone (about 10 days), meanwhile, they are already charging me more for the new phone that I still don't have.

I have been a loyal Xfinity customer for about 2 years and for the most part love their services. I wanted to use a new unlock phone from eBay and Xfinity said it was not compatible. Don't use their phone compatibility link, because it isn't honest. I used their website and typed in the IMEI # from the phone I just bought at their store the night before and it claims the phone not compatible. Called and talk with a Rep at Xfinity, same results. Xfinity will do anything to make a sale.

I've been with Comcast for over 10 years but it's about to come to an end. I signed up for 1gb cell phone plan due to the present economy crisis and was told cell phone data would stop or slow down if I am to ever get past 1GB. The wifi says Xfinity but it's confusing coz the cell services also have the same name. It doesn't automatically sign you in the wifi like other cell phone services. I was never told if I went past my current data plan this was the amount you I would be charged. They charged me $360 for a $15 monthly plan for using 18gb of data.

I switched to Xfinity Mobile. Purchased a Samsung Galaxy S9 and want to switch to Verizon and told phone is not compatible. Xfinity mobile was contacted via email, telephone and a visit to their store....told me there was nothing they could do, some phones are just not compatible. I contacted Samsung direct and they checked the phone and told me it was locked by Xfinity. Phone was purchased last August for full price....so dishonest and deceptive. Stay away from xfinity mobile and I will probably be closing my other accounts as well.

I switched to this service from AT&T and bought Samsung A70. I was unable to make calls after a week or two. Imagine, not being able to make a *call* with a phone in this day and age. The customer service is just inexperienced and keeps transferring/disconnecting your call (possibly cuz WFH). Then a representative stayed to help us, and we tried for *6 straight hours*. 6 straight hours!!! Totally exhausted with the service and then they told us to contact Samsung for replacement! When I told them that I bought the device from Xfinity and not Samsung, so they should deal with it, the representative was very stubborn and looks like the company is itself not looking for customer satisfaction. So disappointed. Even third world countries wouldn't have such a service.

When signing up for Xfinity internet the rep suggested I switch my phone to their mobile service. My MISTAKE! After no less than two hours on hold at various times I finally got a human. I told him I wanted to cancel service and he said no problem, no charges. Month later I get a charge on my AX card. Another two hours of calls and they finally agreed to cancel service (never set up) but I would have to call back to have charge for 1st month credited! Called back, 45 minute wait time for their service. Don't believe it? Call Comcast 8006391202 and see if you can get a HUMAN to answer your call.

We have been trying to port our numbers over for 2 weeks. Errors, Errors Errors!!! Customer service has no Idea what they are doing and now we have NO cell phone service since they ported phones from ATT. Stay far far way!!!

I bought Xfinity Mobile for my 6-year-old to have a phone number with the usage of od data via wifi and Xfinity hotspots. It was sold as a great option and free if wifi and hotspots were used for data. For the past six months, I have been charged $13.95 for .1 Gig of data. It is hard to believe my 6-year-old is turning the cellular on and back off again using naming about of data each month. Their plans for data are much higher than major carriers or prepaid plans.

When I login into my account no data shows up, like billing or usage or anything. It says I'm not a Xfinity customer. Im customer since 3 years. When I call customer care, they transferred 3 different lines and made me waited for 3 hours. But still I could get problem resolved. 3 hours is too much for someone claiming no 1. I would say after this customer care horrific experience they are the worst service. Never experienced such a wait times.

Bad service, weak network signal, dropped calls, people don’t hear me! I spoke with 8 tech, spend 4 days, and nobody can’t help me! Waste of time! It’s terrible, I can’t call even my mom! Everybody tell me “I don’t hear you! Do you hear me?" I am tired already.

Whoever Peter is from Xfinity Mobile his customer service freaking sucks and I hope your phone falls in the toilet full of ????. You will have no good luck sir. There is no reason why nothing is offered for free of charge because the phone is out of stock. At this present time I am ready to cancel all 3 lines altogether. There is no reason why I'm on hold for over an hour and still no solution because of Peter and his negligence. Peter if you can't deal with people you need a new job. Signed a pissed off unhappy customer.

Considering Xfinity Mobile? BEWARE!! Changing my mobile service from Verizon to Xfinity was a huge mistake. Hopefully, this review will save others from making the same mistake. My house has a weak signal due to many large oak trees and a small pond. For my situation, a good network extender is critical to reliable service. Lured by Xfinity's merchandising ploy that Xfinity uses Verizon towers, I believed that Xfinity could provide reliable service.

I need to give both good and bad reviews here. First, don't "bring your own phone" to Xfinity. I got what I thought was a good deal (check my Samsung review to find out it wasn't) from Samsung on an S20. I called Xfinity before ordering it to make sure it would work. They said, "Sure no problem." I called when I received the phone and they said they had to add a line and send me a sim card and call when I get the sim card. I called when I got the sim card and they had me put my old sim card in the new phone and the new sim card in the old phone, then canceled the new line.

My voicemail stopped working. I have spent 4 hours with 5 different techs either by online chat or phone and no one can fix my voicemail issue. I have even spoke with a supervisor who has no idea what's wrong. I thought AT&T was bad but these guys make AT&T look like an angel. I will be cancelling my contract.

In Jan 2020 I thought I would try Xfinity mobile. Sign-up required that I give my social security number and a credit card. After a few days I was able to determine that the service was not adequate for my needs and cancelled. The cancellation and out-porting of my number was tedious and required no less than 4 hours. I experienced extreme hold times and multiple transfers. Now 6 months later they are still charging my credit card with fees that no one seems to be able to explain to me. As with my previous experience each call requires hours of phone time. I tried going to the Xfinity store which is basically the same experience. Extreme wait times and very poor customer service. I would not recommend this service to anyone.

Buyer beware! Set up service 6 months ago; agent said 1 GB was more than adequate. First two months the charges were as expected, then came the next three, one of which was twice as much as in the first couple months. They would not let me know why the charges were extra, and would not negotiate the charges whatsoever. We are Comcast customers since 1987 and that did not matter at all, "We are a different and separate company", they said. So I paid them in full and closed the account. I will never use Xfinity Mobile again and if you're reading this I highly recommend you take your business elsewhere. This business is hiding behind the "Xfinity" brand, but operates very coldly and are not helpful at all. Goodbye Xfinity - you're fired.

The wrong name comes up when I make a phone call so people don’t pick up my calls if I haven’t previously explained what’s going to come up instead of my name. I called Comcast thinking this would be something that could be changed since it was not accurate. I was told they could only change it to unknown. I can be the wrong name Or I can be unknown. I cannot have my correct name attached to my phone number. These mistakes happen sometimes, I was told, but not very often. I was also told it’s unfortunate but it can’t be helped. I find this an amazing response and I actually don’t believe that they can’t fix my issue.

I went into Xfinity store in Eugene Oregon 3 days ago. I spoke with Joshua **. When he tried to pull info up by my social, a general error code popped up. He did not know what to do other than tell me to go home and call XM Care (Xfinity Mobile). Come to find out later he should have asked for tech support agent to do a BYOD. I called the XM Care number and spoke with Terry, he transferred me to Kaelin who then transferred me to Kristy who also didn't know what was going on and transferred me to Danielle at Tier 2 advanced.

Terrible service, dropped calls, false advertising on Verizon towers, don't go there. Buyers beware. I'm also reporting this to the BBB. Stay away from Xfinity mobile, it doesn't work, no service calls.

I've been an Xfinity internet customer for about 4 years and I've never had a problem. I just recently started my mobile services and so far the only problem with the mobile service it's lacking when I'm away from home at times. I can't understand that. Other than that I love Xfinity. So far.???

After being fed up with AT&T dismal mobile phone service, we looked into Xfinity. They use Verizon towers, have Hotspot coverage and is roughly $40 less than AT&T for unlimited data. The first problem that we encountered was our phones. They were factory unlocked Samsung Galaxy S8 and S10. They worked on AT&T and we're compatible with Verizon but, not Xfinity. We were of course presented with an offer to "upgrade" (buy) a new, compatible device from Xfinity which we declined and bought from Amazon.

This has been a horrible experience dealing with these people. I cancelled my services last October. I paid all of my bills as I always do. Every month they send me a bill, every month I call, every month they tell me they will take care of it and I won't receive another bill. Guess what, they have now turned me over to a credit collection service. No one knows how to fix this. They are the most unprofessional ignorant people that I have ever dealt with. PLEASE DON"T USE THIS SERVICE. As you can see they don't have a good rating!

My son`s Samsung S8 died a little over 2 years after purchase, we had to buy a new one on 02/29/2020 for him. He received his brand new Samsung S10e on 03/09/2020, but it did not work, I had to call Xfinity mobile customer service several times and was given different answers each every time. My son restarted the phone many times and it could call and text finally, but its camera would not work; a few weeks later, a black dot appeared on its screen. He called several times and nobody could solve the problems, and Xfinity mobile would not do a warranty exchange initially. After multiple calls, warranty exchange was finally agreed, but it took about 4 hours each times and it still has not been processed yet, we were told that there is a problem at their end to process warranty exchange. Once one problem solved, another problem came up. We probably have spent about 20 hours on the phone already.

Watch out for Xfinity's mobile low price and paying off your phone in monthly installments. Read the small print before you purchase their contract. I had lost my phone and didn't have the insurance to get another one. So I decided to go ahead and pay off the rest of the phone and go with another carrier. But in order to switch over you have to get a pin number from them. They said in order to get the pin # I have to have the phone in my possession, in which I thought was b.s. So in order to keep my phone # I'm stuck with them and they know it.

Got a line with XFinity Mobile, then the phone broke, I retrieved the sim card, came with a new phone to the store. They could not activate the phone as they claimed they needed the old phone to do the transfer. After 3 hours of waiting I left the store. Then I opened a new line, few month later, closed it. Now they are charging me for the first inactive line, recognize it is not in used and will not send a refund. Also, as a general experience, when you call for error on billing, they will tell you they will refund, but it never comes. So if you don't have plenty of time to deal with them, just go away from this place, terrible customer experience.

Every time I lose power I have no data or calling ability. No one can understand me. I've tried over and over to reason with them and they won't do anything to help. Worst cell phone carrier I've ever dealt with. Extremely rude and unhelpful staff even at the corporate level. I was a long time customer of ATT Wireless and these people tricked me into switching... worst mistake ever!! They won't even reduce my pay out amount by the offer of 250 off each phone when I signed up and there's still 217 left on each phone's discount. They claim "their engineers are working on it."

Very reliable after bad experience with a competitor. I could never get tech support. Now no problems at all. There is a difference among providers. Bill paying is very easy. Website is very good. I wish that I had switched earlier.

I've been an Xfinity Mobile customer for the past 2 years. I have had very reliable service, even when traveling outside of Comcast service area. When I travelled out of comcast service area; my provider automatically changed to Verizon. They offer the latest phones and devices on payment plans with a good insurance plan that allows you to upgrade after 1 year of payments. When screen on my Galaxy broke I had to pay $20 to have it fixed. Overall, Xfinity mobile is excellent plan for Comcast internet Customers. However, when I moved into my new home with Fios installed and unsubscribed to Comcast internet service my bill increased $40, ($20 per device), and I was told that I am no longer able upgrade my phones.

Xfinity Mobile's plan uses Verizon's network. They allow you to choose what billing plan you want to use and then change as your needs change. The downside is buying their phone; however, the phone selection spans price ranges and has current models. You can have up to five phones on your account. Talk and text are free. Just pay for data. Data plans: Choose an unlimited plan for specific phones if you need it. Or share data among phones. Coverage is good across the nation. Dead spots are the same as everyone else's. NOTE: You have to have Xfinity internet, but you can set up your phone to use Xfinity's secure hotspots so you can save on data.

Exceptional Service at a great price. Customer service is always willing to help whether you call the number or go into the store. I've never been happier with a carrier service since switching to Xfinity.

I chose Comcast Xfinity Wireless after my Cricket phone was hacked. I needed a phone immediately and I had heard about the low cost plans available, including a pay by the gigabyte deal, which is the one I was interested in. I did ask the salespeople repeatedly whether the plan was subject to change in the future and I was assured that it would not. The cost was low for several months, at which point I received an email informing me of "second generation pricing ", which entailed an increase in my plan cost. Still a good price, but not what I had signed up for.

You pay for what you use, and though we don't ever use that much, the "Unlimited" plan is Cheaper than all the others. There are also a lot of Xfinity hot spots all over so you don't have to use your data when you a re near one. We've been very pleased. The only negative is that the new phones aren't discounted a lot like some of the other providers.

Service is very poor, as well as the connection! Network updates take a very long time to update. Calls drop frequently during calls at any given time throughout the day! Not a good provider for Apple products!

So far this is the best deal that I've found for my needs. I am a simple user, nothing fancy. So I chose the regular services so I can pay less. I don't stream movies nor use it for app loading. So far it works great for me.

Extremely poor customer service, multiple errors on my account. Inconsistent practices. When I visited the local store they contacted the customer service line; frustrated and appalled, they worked to try and resolve. I was then charged almost $1100 incorrectly. Because the payment was declined my services were suspended. I had to wait on hold for an hour because the reps did not do things correctly.

Xfinity does an extraordinary job with their mobile service. Only certain devices are acceptable if you bring your own device and it must be current within the last couple years but the acceptable BYOD devices are the most popular models sold. Prices are highly competitive if you choose to buy a new phone from them. Perfect reception everywhere, responsive customer service, and easy to understand bills. It's the best switch I ever made and I've often recommended it to friends and family.

I went to the Crystal Lake Illinois location To get a problem resolved with my phone. As soon as I walked in the store the lights were off. There was two people there and the person receiving me says, "Unless this is an emergency you need to leave now." I told him I had an issue with my phone and asked him if they could look at it. He said, "We cannot repair any iPhones here. You need to go next-door to Best Buy." I went to Best Buy like I was told and they also were closed because of the virus scare. I went home and called Apple. Apple figured out that they had set up my phone with a fake iTunes account and that’s why I could not restore it. This is one day later and I am still trying to get the phone to work. They are not very reliable. I will take my business elsewhere the next time I get a phone.

Senior citizens!! Less than $20/m, unlimited calls/texts. WIFI to save data! VERY affordable and most adequate reception. Combine with their internet also if you want. They've been great, I won't switch.

My cell phone is through Comcast. The reception is great, no interruptions of service due to dead zones. The price is extremely fair and just. The "hotspots " are very helpful. I am notified in advance as to the data usage and the cost of my monthly bill. I was able to keep my previous number so the transition was very easy. There are no sudden increases in prices.

Xfinity Mobile rides on Verizon's network. The price is amazing but selection of phones runs on the high end. At last look only recent, high end Apple, Samsung, LG and Google Pixel phones are sold. You can bring your own compatible phone. The wait for help at the store and via phone or internet is unacceptable.

A couple of weeks ago there were two phone accounts opened in my name. I immediately contacted Xfinity Mobile and spoke to a rep in the fraud department. I was told the phones would be shut off. They were reactivated 2 weeks later. I contacted Xfinity Mobile and told the rep what was going on and demanded these lines are shut off permanently. He was unable to access my account because the card they have on file is not the one I use... even though that is the only account I pay my Xfinity internet with.

I have never had any problems with Xfinity. Mobile service is really cheap. You can pay by the gig or get unlimited. I have only went over once since I’ve had Xfinity. You are also allowed to change your data plan in the middle of your month if you know you're going over. You can pay anywhere from $12-$45. I think it’s great that you’re not forced into a high priced plan if you don’t need it! So $12 a month is excellent, especially for seniors that are on a fixed income!

No problem with the service they provide. Fair price, support is helpful. Would recommend the cell service to friends and family. Don’t have plans to shop for another provider. It’s helpful to have cell service combined with internet and TV.

My previous provider charged me so much money, I could no longer afford it, Xfinity made my life easier and more affordable cell service. And the fact that they are using Verizon towers, etc, my service is still the same.

Well, until they fix the ability to send photos via MMS while on wifi, this service doesn't even deserve one star. Starting in mid-January, my wife has been unable to send photos via MMS while connected to wifi. When talking to customer service, their answer is "you can't send photos via MMS while connected to wifi and most use your cellular data". This answer is BS since my phone, using the same service has no problems sending photos via MMS while connected to wifi.

I switched from AT&T two days ago and the coverage has been absolutely horrible. I can't make a call or receive one in my own home. I literally have to go outside for a call to connect or anyone to hear me. I have called tech support several times on the issue with no help and the person I spoke with today, when I told him the coverage is terrible, he said, "Yes it is." I said, "Do you have a booster for my home?" He said no. I asked what can they do about it. He said switch back to AT&T. Do NOT GET XFINITY MOBILE!

I want to say that my experience with Xfinity has not been good. I had all 3 at one point but couldn’t afford it anymore because the prices kept changing. So I didn’t have any service anymore just Cell phone through Xfinity Mobile and this experience has been a nightmare. I can’t even check my account without calling into the company because they said the service I had was the core of the service which didn’t make sense to me. Yet every month they are taking money out my account for the mobile service that I don’t have Access to look at only call in. So it’s so frustrating. Then Someone must have had this number for a while and they had her name on my account and people are calling for her.

At the start of every month, it show 0.11 GB already used. I tried calling customer service, and they could not explain. It makes me wonder, where else they are fudging? Don't get fooled by the low prices, your bill will end up same or more than other carriers, and with worse service.

Comcast costs too much money for the crappy service they provide! They continue to give excuses why their Internet keeps going down and they always have a problem finding my account and phone number so I switched to a different carrier.

I love that I can get free text and calls. I hate that I get throttled making the data almost completely useless. Unless you’re on WiFi, you can’t use anything data related. They may use Verizon towers, but that’s not a good reflection of the quality you get. After one month, I realized that I needed to go to the lowest data plan possible because I’m not going to pay for data that’s unusable. Which is a poor business plan. Had I been able to do anything with my “LTE” data, I would’ve kept my higher cost plan. Instead, I chopped my bill to one third of what it was, because I quickly realized I was paying for a product that was entirely useless. You literally can’t do anything with their mobile data. Not even open a plain website.

In early February I went in the Ashburn store to attempt to add a new line to my account and to take advantage of the $300 offering off the phone for the Pixel 4. The person I was working with went through the whole process and then proceeded to tell me I would have to pay the full amount for the phone and if I did that I would not receive the discount of $300. Mind you I have been a customer since 2017. Never missed a payment or been late. I also have cable through this company and guess what...I never missed a payment or even been late.

I can tell you that the rebate process is absolutely horrible and the lack or should I say the willingness of support to help you resolve the issue they created is non-existent. This is the worst company I have ever dealt with. We signed up under the Samsung and Apple promotion where you get $250 per device. We got 2 and should have gotten a total of $500 in rebates. We were just told we are not eligible because they are new numbers. Which they are not, we have had these numbers with Verizon for over 6 years. We ported over then and chose 2 phones, about 10 days later decided to come in and exchange for better phones.

Xfinity Mobile is a bunch of crooks! Had to switch network because I keep getting fluctuating bills. Even had to stop them from trying to pull money from my account. I’m now going to return xfinity security system, cancel tv and Internet. Set of thieves must be avoided!

Updated on 02/14/2020: REVIEW UPDATE 1/30/2020. The calvary continues. After 2 hours spent at another Xfinity Mobile store trying to exchange the defective phone, after verifying for themselves that this phone is defective, they refused to exchange it claiming their system did not allow it. At the end of the 2 hours, the manager told me he would request to send a replacement phone (strangely enough nobody mentioned anything about a 35$ restocking fee which I had described in my previous review). After that I waited 3 days, I requested a chat with xfinity mobile and a customer service representative told me they would send me an email in 24 hours with a shipping confirmation they would send me a replacement phone.

As far as Xfinity internet data and calls all was pretty normal compared to other carriers. As far as customer service absolutely Terrible. They don’t fix billing issues. Every representative tells a different story. Multiple different emails with different bills. Even spoke to a supervisor and nothing was done. I was told I wouldn’t be billed to my old card anymore and they still billed it again and refused to refund me and Allow me to pay with a different card. Avoid this cell phone carrier at all costs. Don’t let the low costs fool you. They charge so little and they don’t pay employees enough to do their job correctly. 6 + phone calls and you won’t get the issue resolved. I never write a bad review, which really tells you something because this is a really awful phone company to get service from. Save your headache!!

Back in 2018 my husband and I signed up with them under a contract with two new phones. Never was late with a payment. In 2020 our phones were paid off and they added extra charges and we didn't approve of that. We tried unlocking the phones with everything being current and they wouldn't release our phones to any other company laughing in the background. Changing our plans without our acknowledgement. After canceling the service they turned around and kept them on anyways. We did have cable but we have a dispute with the salesperson that did things without our acknowledgement either. I guess this company feels like a person isn't a human being and just a bank. Don't expect to make monthly payments on a phone in hopes that it'll be yours because it won't. And even after the phones were paid off they charged triple. We were paying less when we didn't have the phones paid off. It's a contract that you'll pay for the rest of your life.

My card on file was hacked and I didn't have the number to it. All other information I had and they wouldn't let me pay the bill and service was cut off. I tried over and over to work with customer service and they finally got me into the system to pay the bill. Left a very bad attitude with me and I would let everyone know to be careful with them. If I could give a zero rating I would.

I’ve called 20 times to have a paid off phone unlocked and cancelled and they refuse to do it. All the time. Waste of money. Waste of time. Stay away. I have been a good paying customer for years and get treated like garbage.

We cancelled our service December 27, 2019 after 4 month due to poor cell service. Husband went in to Lafayette store before Christmas to pay on devices and they couldn’t even find us in system. We both went in to pay off devices few days after Christmas and they again couldn’t find us in their system. I said look me up some other way other than phone # on acct. Finally they got it. I said I wanted to pay off all devices. They said they are paid In full. I stated they are not paid in full and I stated that it was saying the same thing online for me too hence why I drove 40 to get this taken care of and nothing. They could not do anything. Call into customer service 3 times since that day and still can’t get them to take payment. Today went to Kokomo store and same thing.

Today I went in the store to attempt to upgrade my wife's phone to the iPhone 11. The guy I was working with went through the whole process and then proceeded to tell me I would have to pay the full amount for the phone in order to upgrade (yeah, NOT gonna happen) so I leave the store and call a rep and she told me I was over my credit and need to call someone to figure out why. I don’t have time for all that. Mind you the phone I was upgrading was switched over from Verizon and paid off. I’ve never had any issue upgrading with any other cell service. Anyone have anything like this happen to them?

Network is so very slow. Have unlimited and it is absurd for coverage in the middle of Minneapolis. Can’t stream songs or videos more often than not. Can’t even search the internet to browse for a new carrier. It is not the Verizon network it is a subsidiary and at least ten times slower. Xfinity execs are literally demons trying to steal your money. Customer service is terrible - the chat help routinely disconnects. All positive reviews are fakes.

I switched 4 lines to Xfinity (from Sprint) and noticed all 4 showed 0.11GB as soon as I activated the phones even though I didn't use any data on them per se (3 iPhone, 1 android)! Month #2 and one of my kid phone (with data off, only wifi) AGAIN is showing 0.11GB used already and will be me charging (by the gig) for it. INCREDIBLE! Now the worst part: I have a 5th line that was de-activated 40+ days ago and the line still show up on my account and you guess it... it's showing 0.11GB usage even thought the number has been ported out!!! I just spend 45min on the phone and they can't figure it out... bonkers. As for the service: it's terrible. I live just outside on Silicon valley, CA (not the bonnies) and data speed can often be <1mbs - yes, 1mbs! Not like it should be that congested (best I've gotten is 7mbs). Pretty much usable... and I PAY for that useless data. Your mileage may vary...

I live in the Fort Myers area of SW Florida. I was a customer of At&T for almost 10 years but decided to give Xfinity Mobile a try since I was a Internet and Cable customer of theirs already and I could save a few dollars on my monthly bill. The difference in service was apparent immediately after I switched. Frequent dropped call and extremely horrible data service. Dont even try to watch a Youtube video while on the road, it spins and spins and spins. I went into their store and was sharing my experience. I was told by the attendant that I should frequently turn airplane mode on and off so the phone refreshes its connection to the closest cell tower. I made a horrible mistake in moving from At&T. I'm going right back.

I have been with Xfinity Mobile for 4 months. I live in south Florida. This is my experience after switching to xfinity mobile from ATT Wireless (iPhone X). Xfinity mobile is the worst mobile service due to:

I Was told via phone call that a cellphone was going to be 50% off when I added a new line. When checking the mobile app the reduction did not appear on the account. I did not activate as I wanted the price corrected beforehand. I have called numerous times and was told that it would take time to appear on account. At this point I have FINALLY been informed that the 50% off was for new line ported numbers and I am stuck with the phone since it is now past 14 day return period and I didnt port a number. It didnt matter that I was lied to or that no one took the time to look into it further until the return period was over.

Horrible service. Stay away from Xfinity, paid on time for 2 and a half years and prices just escalated without warning and the customer service is a horrible, My bill has doubled without warning. I have called multiple times to try to fix it. I paid off my phone and I have a receipt that I paid off my phone and they still refuse to unlock it. I will be turning in all their equipment tomorrow after 2 1/2 years and been done with them.

I am a new Xfinity Mobile customer from ATT. I left ATT to save money with Xfinity. Aside from great rates plans and phones and decent tower service because they use Verizon towers the customer service and tech support is horrible. I mean it's like were dealing with service from the 80s with having to call xfinity speak to reps who know nothing about mobile service or jargon or tech issues and they have to put you on hold to contact a Verizon agent by chat! So while you're explaining your issues to the xfinity rep they are typing the tech issues to a Verizon agent via chat! I know this because both times I had to call them for help this is what they told me their protocol is. That's absurd! I dont care if they use Verizon towers or not. They need to train a team of agents and give them the ability to do what verizon agents can do because having to go thru via a 3rd party is the worst.

So I read alot of reviews, YouTube videos, and checked out everything they had available. I waited awhile after their launch to get up to speed and meet the demand and services needed for their customers. I was completely wrong. I was on AT&T. I ordered my sim card online. Waited for the sim card to arrive and when I did, I did an online chat. (Just to make sure nothing was mistaken when porting my number.) They successfully got my information. Was advised to wait 2 hours. Ok so I waited. And I waited. I put the sim card in no luck.

That is what the Xfinity customer service manager told me when I was trying to unlock my phone and escape as their customer and onto Total Wireless. Alas, I was trapped. When I signed up for service, the sales person guaranteed that I could, "Leave anytime, no contracts, leave and take your phone as long as you have another Xfinity service." This is what their website says also. But when I tried, they said I should dig far deeper into the website to see that yes, I can take the phone, but I have to pay it off first. I escalated to the Manager who then made the above statement.

1. I had Xfinity internet service I wanted to move to a new address; on Sept 29th 2019, I got a new offer along with xfinity mobile which I accepted. 2. I called the same department the next day to cancel every service including mobile + cable + internet because I got better offer. 3. I called a month ago, when I found he charge in my account and was told they'll disconnect it and waive off the payment for that month. 4. Now on 01/02/2020 I am still being charged every month for the mobile service I never used and never had. 5. Just today, while seeing another bill from the auto payment (couldn't stop the auto payment because I am not recognized as existing customer), I am told I have to activate the line in order to deactivate it.

Worst network, customer service and charges. Stay away from this network. They have horrible plans.. $12 per GIG. Trust me, ATT and T Mobile are far better than this and reliable. Customer service representatives waste your time having meaningless conversation without solving the issue.

I have had Xfinity internet and cable for years. My husband and I are ready to upgrade our iPhones so I did some research online and decided that we should switch from our current carrier to Xfinity. We are in the process of moving from Tennessee to Florida so I wanted to get Florida numbers. I first went into my local TN Comcast store where I was informed that they they could not give us FL numbers but that I could call the customer service and order them. I then went home and called and explained that we are moving but that I am not ready to transfer my services yet as we have the house in FL but are primarily still at the TN house for a couple more months.

I decided to try out Xfinity mobile since it uses the Verizon network and I use very little data per month so the price was right. When the iPhone 11 was released, they offered a promo and I decided to jump on it. Later I find out I'm not eligible for the rebate so I tried to return the phone. WHAT A NIGHTMARE!!!! Setting up the return required 2-3 phone calls, each over an hour. Then I get an email for the return label, no link, no info...

My husband and I included Xfinity Mobile to our Comcast bundle because we wanted to upgrade our phone and the service was inexpensive when you have their cable and internet service. We both got the iPhone XR. They were beautiful phones but the service was very bad. Often when we'd answer the phone when it rang the calls would drop. Also, we could not get service while traveling in our automobile in town. The only place we'd get service outside the house was in the plaza where the Xfinity office is located near Walmart.

Being a Comcast customer then Xfinity for over 20 years and having outstanding service I decided due to health I might be able to save a few dollars due to medical I or we myself and wife decided to go with a company we never had any issues with. Big mistake, yes the savings were better than Verizon however when I placed my order they were out of stock of the phone my wife was looking for. We decided on their advice to order the cheapest one at that moment since they expected the phone she wanted would be in stock within The return time of 14 days so we did. Unfortunately they were not in, however they did get on the 18th day and to my surprise the monthly charge had also been reduced 50%. So on the 20th day I called them to exchange her useless Phone for the now in stock phone she wanted and what they knew from the first day.

Ordered a new phone from Xfinity. Phone box was delivered but the phone was missing inside the box. Called a customer service rep and was told the delivery was not their responsibility. That I need to call Fedex and file the claim. When I pointed out that I did not choose the shipping carrier I think I heard crickets. Ending up filing the claim and fedex denied it??? No support from Xfinity. They are also stilling billing me monthly for the phone. Unless you want to keep a lawyer on retainer for your mobile phone service... DO NOT USE THIS COMPANY FOR ANYTHING!!!

Lgk30. I am going to say upfront, I did purchase the less expensive phone. I did expect it to last more than 18 months. Xfinity sells product it won't back. Makes it embarrassingly clear, I purchased a cheap phone. "It's a LG product, and their problem." So my "cheap" phone turned out to be very expensive. The customer service at the Lady Lake, FL was humiliating, and useless. Oh, yah the mgr made it clear her phone worked great.

They suggested that I port my number to a new service provider AND THEN SWITCH BACK TO XFINITY. Nope, not doing it. I am now a happy Verizon customer and I cut the cord and cancelled my XFINITY cable account. They are really stupid.

I tried to port out a number for last 3 days. Spent each day at least 3 hours on phone and no use. Today the CS rep disconnect the phone after 3.5 hrs without saying anything. No one know what to do, simply will put you in hold and after some time transfer to someone else, there you have to explain the whole thing again. No record of the previous day conversation even after giving the case number and all. They said my number is not active, but I can receive and make calls and the network is showing as Xfinity. So never try to move to xfinity. You will suffer a lot after that. Total useless management and now I know why people are always complaining. I am planning to change my all numbers and the internet from them.

I would strongly advise that you never sign up with Xfinity Mobile. Their sales staff lied to me in order to make a sale and now corporate has no desire to correct their error. They should be embarrassed at how they've treated a paying customer. I've even tried to escalate within corporate and receive the response "It is not their problem." I wholeheartedly do not recommend them as a service provider.

I was told that if I switched my cell phone to Xfinity Mobile there was no charge for data if there was no usage. I turned cellular data off on my phone before installing the Xfinity sim card so that there would be 0 data usage. A week later I logged into my account to find that I had been charged for data. After an hour + on the phone and chat I find out that there is a minimum charge for data where you use it or not. The representative said only people that signed up before Aug had up to 100mb free. Obviously their sales team was not informed and I was misled. The phone I transferred is my elderly mother's phone which never leaves the house and it is connected to Xfinity internet so she has no need for data. Beware of what you are being told about Xfinity data and pricing....

I switched from TMobile to Xfinity Mobile in November hoping to get better phone service. TMobile's coverage area is not strong where I live. Every Saturday for the past 5 weeks the phone goes to searching for signal. No one at Xfinity seems to be able to discover the issue. I will leave XFinity very soon. I would like to go back to TMobile but due to coverage issues will pay more to go to Verizon or ATT. Xfinity Mobile is unreliable and a bad deal at any price. Stay away.

We have been Xfinity Mobile customers for about a year and a half. We were loyal Verizon customers since the '90s but thought we might save some money and give Xfinity a try, but will be switching back to Verizon. I recently got the new iPhone 11 on a whim while at the Xfinity store for other business. My previous iPhone was Verizon and unlocked, which is extremely important to me as I spend several months every year in New Zealand and I switch to a Vodafone SIM card while there. Easy peasy. So I ask the salesman if the Xfinity iPhones are unlocked. "Absolutely" was his response. I told him I was in New Zealand for extended periods every year and it was imperative I have an unlocked phone. We discussed the need in detail and he reassured me their iPhone 11 is unlocked. BLATANT LIE.

Several months ago thought that Xfinity Mobile had a good promotion, tried it, but I ended up trying to return the phone and cancel the plan. This process is still ongoing. I'm getting billed for a mobile service I've tried to cancel many times. I have tried to sort this out and spent HOURS AND HOURS on the phone. Total, ongoing waste of time.

I'm very upset. I've been a "valued Customer" since 2015. Never had a problem till now. My phone isn't working properly. I can only hear people through speakerphone mode. I received this new device through an insurance claim the beginning of this year. This issue occurs which I think is a manufacture defect. Apparently I dont qualify for a replacement through manufacturer's warranty because I've had my account for over a year. That makes no sense whatsoever. This device isn't a year old. Any other carrier would've replaced the phone through manufacturer's warranty if it's within a year. I will be choosing another carrier at some point by next week.

I am beyond beside myself. My brother just died a few weeks ago, so I flew to Indiana to take care of his affairs. I turned in the cable modem and remotes at the XFinity office. They told me all accounts were closed. Now they tell me the XFinity Mobile was not closed. I am now back in California. I furnished them with my brother's death certificate just as I did in person at their store. Now they tell me I cannot close the account without coming in the store in person. There is no Xfinity mobile in California... probably for a reason?! I am already deeply upset with the loss of my brother and now this? Are they ** serious?! What a horrible company, with no heart and soul. My little brother also left me his cell phones and now I can't even use them to keep his memory alive. This is the worst company I have dealt with in my whole life... Bad, bad company.

We went in the store 5 times. Never did get both phones set up. One person would say one thing. We would come in and someone else would say something else. Worst customer service I have ever experienced. I didn't look at the reviews before had I done so I would have skipped 5 trips. There is a reason they have 1 stars.

I am an existing Comcast customer who was in the market for a new cell carrier for a trip to Italy, as my current provider didn't provide international svc. After spending over three hours at the Comcast office and having purchased a brand-new I-Phone, I had been promised that I would be able to make and receive calls in Italy by the date of my trip. I was given explicit dialing instructions and an emergency help# to dial from out of the country should things run amuck. Before I left the U.S., I called Xfinity to double check that everything was in place for the long distance and I was repeatedly assured that all was well. Upon arrival in Rome, I was unable to make a call home. The "emergency help line" was not reach-able.

Warning to everyone!!! Do not at any cost switch to Xfinity mobile. I had T-Mobile for the past 6 years and internet works great everywhere. I switched to Xfinity and all of a sudden my Internet stops working in multiple spots around town even though I do have Internet on my phone I just not able to get the Internet to work. Horrible. It’s like they have dead areas. You call them and they are useless. They tell you to switch your phone off and on. Lol. Nope not gonna work. I will be switching back to T-Mobile.

Started Xfinity mobile service in January. For 7 months all was good, paying minimum amount as my wife and I do not use our phones for much, we are both over 70. All of a sudden our bill doubles, then triples. We go to the local Xfinity store to find out why. The only answer is that we used a whole lot of data. The rep could not tell us what data we had used, only that we had used more data. If Xfinity can bill us for using data I would expect that could also tell what data we used. Something smells to high heaven.

They charged my bank account twice in October. When I called they apologized and refunded the second payment that was taken out. Then they charged my bank account twice again in November. I called again and argued with them. They said that they only charged my account once. I told them I was looking at my account that clearly reflected 2 payments again. They told me I had to go to an Xfinity store with the proof. I ended up calling my bank and they backed me up saying, yes, they definitely took 2 payments again and will be reversing one of them on Wednesday. Here it is Friday and they shut my phones off. Now they claim that they did not get a payment back in September. I'm all set, will be switching to Sprint.

Signed up in 2018, was told they didn't offer unlimited which was a lie. Wife I used wifi everywhere we went. Got our first month's bill 494 bucks. I called and fought this bill. They said, "We do offer unlimited data." So instead of them eating the 90 bucks per line they charged me. And then lied about the 400 dollar gift certificate when you switch. Never received it. Was paying 174 a month for over a year. Then this bill I just received was for 199.00 bucks. No warning on them increasing their rates. ** XFINITY MOBILE. They're a bunch of crooks getting rich on lies and deceits.

Absolutely a monopoly company and everyone knows it. I had cable, internet and then mobile services. I had to cancel my internet and cable due to the upcharge after 2 years, which is a joke. Now my phone is subject to a 20$ upcharge due to not being a cable or internet customer. My cell would be well over the 50$ monthly which I can get the same thing they offer for the 50-55$ a month, jokes on me but not really bc they just lost a customer.

I was late paying my family bill due to the sudden death of my sister. Only by one month and they turned my phone off in May. I was charged two additional cycles of 283.00 even though my family did not have service. When I called in June asking if I can pay for the previous month and the current they told me mo I would have to pay the remaining balance on the phones and what's due for three cycles. Well over 2,000 dollars. I explained to every representative the situation and I got a no. I even agreed to making payments. They still have an Iphone 8 that I returned after they said I would get the credit and I am still paying for.

I decided to switch from AT&T, after many years and it was a huge mistake. They're selling their hotspots is a lie. 110%...not one hotspot works. I was sold a lie. The gift card being delayed 4 months is on purpose cause they know the smart customers will leave before they issue the $250 gift card. Telephone support is fighting your way through the idiotic robot. I will be going back to AT&T tomorrow. Xfinity is a big pile of garbage. And they wasted many hours and hours of my time with excuses.

I would not recommend Xfinity Mobile to anyone!!!! Horrible customer service, took me over a week to get shipping return label and I had to go into store, call customer service and chat online several times and finally got the label and then after sending phone back within allowed time frame they sent me email saying they were going to charge my card on file $1092 within 48 hours. I called and spoke to customer service and was on hold for over an hour and was told they received the phone and not to worry about the email.

9/10 when you can you'll get the internet or cable representative and then they have to transfer you to mobile, you'll be lucky the call doesn't get disconnected or you don't have to wait another 20 minutes on hold. I was having terrible dropped calls, multiple representatives and dozen of promised call backs later the issue was never resolved. I decided to transfer my service out, I'm 2 weeks in on still trying getting my phone (Android) unlocked by customer service. A lot of inconsistent communication and failed expectations they representative set for their company.

Our family made the switch to Xfinity Mobile 6 months ago. The cell coverage is acceptable, our problem was with their warranty provider. They will respond within 24 hours - more like 10 days! 10 days without a working phone - only to have the claim denied without cause. (But you can write them for an explanation why your claim is denied.) We switched back to our previous provider, and it took 5 days, 6 hours of phone calls, plus various claim #'s, plus escalated tickets to receive an 'unlock code' just to be able to use my phone.

your bundle amount will be a couple of dollars more but you will have a new phone and Netflix included in the bundle”.

Have spent the last year trying to verify I owe a debt however all attempts have been met with futility, no matter what I verify they refuse to produce proof I owe money. Non stop harassment for the past year, if I truly owe money why can't they itemize it in an email, or letter mailed to me instead it's, "Take our word that you owe us 750.00 dollars," with my monthly income at 700 and all I have got from them is, "You owe a ballance in full" despite returning the phone and not giving documents. Well this sounds very scam like to me, NO other creditor has done this, not Sprint, Verizon. No one. Xfinity is a scam. Stay away.

Hi, I went to Xifinity store near McKnight road Pittsburgh PA. I have asked offer for iPhone 11 unlocked. Executive explained me the offer and told me that you can unlock immediately you get phone. I wanted unlocked phone because I am going to travel internationally and have to use other SIM. They lie to me and now there is no option for me to keep the phone. When I went to shop after I got mobile and asked them to UNLOCK they told that, "No. It’s not possible. We have policy. We don’t unlock phone before 30 days of service.."

My poor experience with this company began from the beginning. I had Xfinity internet so I received an email about their mobile service. I was with Verizon and looking to switch to something cheaper so this peaked my interest. I looked into it online, tried to find out pricing and it all looked good to me. My husband and I went to the store to begin our services since my husband wanted a new phone asap. After almost an hour in the store their systems got a message stating we weren't able to do anything in the store but we could only sign up online. Odd, shouldn't we be able to do anything in the store? We were so desperate to leave Verizon that we decided to still move ahead. WE signed up online and waited the 2 days to get our phones. No phone came. I instead received a phone call stating they needed to verify my identity further, ok, annoyed now but still waiting for our phones.

I was using Google Fi and having problems with calls in my home area (Hillsboro, Oregon). So I decided to switch to Xfinity mobile to see if it would be any better. Voice calls do work better than Google Fi. SMS texts and iMessages to individuals works in the USA. MMS does not: I can text to individuals on Android or Apple phones. I receive all texts, from a group or individuals, both Android and Apple. I cannot send photos to Android users, only iPhone users. I cannot send group texts to Android users or mixed groups.

I am Xfinity customer from 2 years and I have purchased iPhone with them. After completing some criteria, Xfinity is giving 250$ reward card. They shipped me 2 times but I did not receive it. That is strange. They raise ticket two times but no response. They will not give any tracking number and their customer call center service is worst. You have to go through lot of peoples to reach person you want to talk. I have two Xfinity Chromecast services and two Xfinity iPhone but I am going to close all services.

When we wanted to change the carrier, they said we can as soon as we pay for the phone. We paid for the phone and we requested for the code, they said it'll take 24hrs for some special department to get back to us. We waited for 4 days and still no response. Xfinity has the worst customer service when it comes to changing your carrier from xfinity.

On 9/5/19 I ordered Cable service and mobile phone service. According to the rep I passed-the credit check-no problem. Was informed that phone would be delivered in two days and with that in mind I cancelled my phone service and ported my number to the new phone. When the phone arrived I tried to get it to work but to no avail. After HOURS on the phone with CSRs in two countries it was discovered that the phone was shipped without a SIM card leaving me with no ability to communicate with the outside world.

Their website showed my iPhone X from T-Mobile is compatible but that was a lie. After we moved our account from Tmobile, we found out that GSM devices are incompatible with their network. They wasted a few of our days after they figure it out. Now since we moved our numbers and bought couple of new phones, we are now stuck with them. They have done nothing to fix their mistakes. Very very disappointing and very bad customer service...

Would give them ZERO stars if I could. Only use Xfinity Mobile service if you 'own' your phone(s). Service didn't save me any money after 6 months, so cancelled service. At that point, you are forced to buy any phones you may have 'leased' from them, as they do not take them back. They offer you to continue to pay monthly for the phone(s) with no service or buy the phone(s) outright. Since I had already switched my service provider, I had to buy the phones and planned to use them with my new provider. Here is where the kicker comes in at...they tell you when you pay for phones in full that they will be 'unlocked' in 24 hours. It took me 2 weeks to get one phone unlocked. When I asked about the second phone (same account), they said that they had no ticket for that one, and had to wait another 2 weeks to get that one unlocked. Mind you, I'm waiting for these phones to be unlocked so we can use them on the new provider.

I’ve been with XFINITY from day one and they just have always been very courteous and kind but now everything has changed. I can’t believe what is happening to me. I have tried to upgrade my Note 9 to a Note 10 and they’re saying I can’t upgrade because they don’t know why my Note 9 won’t work. So they tell me they’re gonna call me but they never do. I tried to exchange my Note 9 and I had insurance on it And they said I didn’t have insurance which is a complete lie because I have proof when I bought it. It’s on my receipt but they argued with me and kept me on the phone for hours. I’ve spent countless hours on the phone trying to get this handled. Drove an hour and a half to the store because they said they would help me and that was a complete waste of time.

The service sucks! My nephew's phone can't get calls 80 percent of the time internet is down. He doesn't get texts 90% of the time!!!! WTH! And they charge me 20. A month for texting a service that doesn't work on his phone. We have been calling since last October about this issue and that's been a whole year! Thanks for nothing Xfinity Mobile. All I get from you is aggravation and frustration!

Ordered two phones, got one. The other lost in shipment. Xfinity could care less. To add insult to injury they have billed my credit card for the phone I don't have and are charging me monthly payments. Don't make me say I told you so. Go somewhere else.

I went to my local Comcast/Xfinity store to order a new phone and service from Xfinity. I explained that I was going on vacation in a week and needed my new phone before leaving. The agents there said, "No problem. The phone is in stock and it will be a free 2 day delivery. We are placing your order now." They also advised me that I needed to sign for the phone. If I wasn’t there I would be able to pick up the phone at my nearby FEDex. What they didn’t tell me was that the order is not complete until you go through an additional verification process (Not sure why that was needed as I ordered and paid for it at the store, they could have just checked my ID there). I was camping out of cell service, when I got back there were no missed calls from Xfinity. Thankfully I checked my junk email box as there was two warnings that if I didn’t get back to them in 24 hours my phone would be canceled.

I went to Xfinity at Havana location, Aurora, CO with my iPhone 7 Plus and Ramsey ** told me iPhone 7 Plus is not compatible with Xfinity service. He asked me to get the next model of the iPhone and said everything except 7 Plus is compatible. So I went to the Apple store and traded my 7 Plus which has been already paid off for the device and got iPhone XR for monthly payments. Today I went to the Havana store and I was been told that my XR is even not compatible. Had he would have told me this before I wouldn't have traded my already paid phone. Customer service reps are not knowledgeable and don't know what they are doing.

Two new unlocked Samsung S8 three months now and still cannot make a call. Switching to another company. They say bring your own phone. Not so. First thing they say is, "Your phone will not work. Buy one of ours for $600 plus dollars." Stay clear of them.

I was switching my Xfinity services around, and the agent talked me into switching my mobile plan. This involved them sending me a SIM card and getting it activated- no problem, EXCEPT that I was going on vacation, and I told the agent I would be away for 3 weeks and not able to activate the SIM card until after I returned. He assured me there was no problem and that billing wouldn't begin until after the SIM card was activated.

I switched my coverage on the 23rd which should be (like most companies) applied to next month's cycle. They instead changed it immediately and I'm being billed for services I didn't even use. I wanted to throw this phone and say ** ALL THIS **!!! I'M SO PISSED!!!

Updated on 01/12/2020: A few months ago, I wrote a negative review about Xfinity Mobile. To make a long story very short, I signed up for their service, ordered a phone, and because they wouldn't ship it to my work address, told them I'd just stick with AT&T. I wasn't going to drive 25 miles to pick up a stupid phone. The story could end there. But it doesn't. This tale becomes far, far worse.

I've been trying to port out my number from Xfinity for almost a week now. Every time my new company tries to port it they're being told by Xfinity that the account number is incorrect, which is not true. This has been a true nightmare with Multiple calls daily. Spending hours for each call is utterly ridiculous! I'll NEVER send anyone to Xfinity Mobile.

Started good then notice I could not send pictures without using mobile data and not getting calls/Text even if standing in front of person. Then brought a 2nd phone for my daughter after paying off her first and no visa card as promised. Backpedaling on their promotion. Going to pay off phone & go to real phone company. Like xfinity better when they were just cable! Will not recommend mobile!

Xfinity makes a lot of promises they do not follow through with. At the current time my phone number (business use) is being held up by Xfinity and they are not providing me with my acct and pin number to port back to my previous carrier due to complete incompetence. FCC law passed in August of 2010 they have 1 business day to port my number which is not happening. This has caused issues with my ability to conduct business. There has been no answers and no resolutions. This process has cost me money and time. They provide me emails to send my concerns and complaints too. Both emails were used and both returned.

So I got Xfinity Mobile and had it for about a year and a half. I decided to go ahead and cancel my internet and TV services, because I’m barely home, they ended up adding a 10 dollar fee to each line I had which added another 2 dollars to my bill, which was understandable. Now they are charging me double that 20 on each line now which adds 40 dollars to my bill now which is messed up. Why are you raising my charges for the same reason. I’ve been to the store plenty of times for an upgrade that I’m eligible for and wasn’t able to get it because they’re saying I wasn’t and I only owe 100 on my phone!!! Ridiculous!!! I keep receiving email telling me I’m eligible for an early upgrade but go in to the store and told otherwise!!!! And this was before I canceled all my other services!!! Now they’re saying like how I canceled all my services I can’t get an upgrade. If I do I will need to pay it in full, really ridiculous!!!!

Transferred from Verizon because of the cost. That's the only positive, but not worth the spotty service, Lack of WiFi calling, Speed caps, Dropped calls, Lack of communication from Xfinity. Weird policies. [I had my wallet stolen and had to get a new bank account. My auto pay didn't go through and I had forgotten to fix this. With no communication from Xfinity my phone service was shut off. Calling Xfinity I am unable to pay my bill without first verifying the last 4 digits of my billing card. I am unable to sign in to my Xfinity account (probably blocked by Xfinity neither the app or web page load but this site and everything else does.)] Last straw, going back to Verizon, spotty service is not worth any of the hassle of having a Terrible quality cell phone provider.

I purchased a cell phone for my son because I’ve been a long time Comcast customer and had never had problems with it. However, the phone situation is a whole different story. First I was told about a plan that doesn’t even exist. I called to find out what was going on and was not happy with finding out that nothing I understood about the “plan” was accurate. After this I wanted to close the deal with Xfinity and just put my son’s phone on my Verizon account. I paid the phone off entirely and the representative from Xfinity told me she couldn’t unlock the phone until after my 1st billing cycle was completed. She did give me a discount as the amount I was going to be charged was much higher than I was expecting. So, I have a cell phone paid in full, the 1st billing cycle is finished BUT! They can’t unlock my phone. Why?

I switched to Xfinity Mobile - the price point was good, and we have Xfinity as our ISP. WiFi calling DOES NOT WORK. I live in an area where the cellular reception is poor, so Wifi calling is essential for my work. I have logged at least 5 tickets with support, and spoken to a number of support staff. Each time I am asked to the same thing: reset network settings, turn on airplane mode, check my Wifi connection, a number of other steps that are akin to turning around 3 times and clicking your heels. The signal will jump from XM Wi-fi to Xfinity Mobile and presto your call is dropped - or not go through at all. Frustrated BEYOND BELIEF. Xfinity does not acknowledge their issue. I'm switching today.

This company is absolutely terrible! I cancelled the service a couple months ago and until now it's not cancelled. Furthermore I was still charged for $4.89. They said it's government taxes on the service I cancelled and won't reverse it no matter what. This is completely insane! I told them, "is it OK for a store to charge you sales tax for item you never bought." They kept saying it's government tax. I kept saying, "It's your company's fault for not cancelling on the date I cancelled even until now and won't stand up to your own fault?" ** you, I won't pay and I'll report this on every review site I can.

I joined Xfinity Mobile in Jan 2018. I financed 4 iPhones and started service. Seemed like a great deal at 12 dollars per gig or 45 dollars unlimited. The first problem was in the delivery of my husband's iPhone X which around this time went for about 1k; we preordered it because they weren't due in for another week. Fine, no problem. However, the day came and went and no phone arrived. I had to speak with 4 people at Xfinity Mobile c/s to be told by the last guy to just buy another iPhone x until the original one came. Then we could return it. This hardly seemed like a solution, so I escalated it to Xfinity corporate office. I received a call back pretty quickly from corporate with the news that they'd just send out a different phone. Better late than never, eh? Problem solved.

I am a new customer with Xfinity and decided after years of having 5 mobile lines with AT&T, and dealing with the really bad coverage, to change phone companies. Since I just ordered Xfinity home service I decided to order a phone through Xfinity. I placed an order and went through the verification emails supplying the documents requested. The next day I received an email stating my order had been canceled. I called and spoke to 2 different people trying to find out why the order had been canceled. I was told that I had not answered the phone when the fraud dept tried calling, which was a lie because my phone is attached to my hip and I sleep with it beside my bed. Having 3 businesses I have learned to be readily available by phone.

We already had Comcast and got Xfinity mobile due to their telling us that the hot spots work well with our phones. Well they don't because here in Fairfield Verizon doesn't have many Towers so a lot of times I can't even make a phone call or my calls get dropped or I'm waiting for the spinning wheel for my Wi-Fi and also too when we got our phone for my husband he couldn't do messages and he called their support several times and they walked him through it and it still didn't work. He had to download an app for his text messages. Horrible horrible Wi-Fi. Their customer service people are in other countries and they don't know how to fix certain problems.

I unfortunately am dealing with a hypertension crisis due to elevated estrogen so I have been put on short term disability. It takes some time for the pay to kick in. So I was advised after 10 days I can only receive calls. No outgoing no text. I advised I have to call my nurse multiple times a day and my caregiver who works has to be able to keep in touch. The agent (who refused to give their name) responded with pay or risk dying. I have it all via text if anyone would like to see it. I will be posting it on social media as well. This is insane.

The ABSOLUTE worst customer service once they get you as a customer. I have been a customer for less than 2 weeks, bringing my own devices which were verified to be compatible (they were from Verizon). My phone works but there is a lot of lag time in the data. They can not get the cellular service on my Apple Watch and every department blames the other with no one being able to fix it. I have spent HOURS both in the store (multiple times) and on the phone, I get disconnected, I get told by one employee in the store that it's not their job to put the service on my watch and NO ONE can solve the issue. Sometimes the savings are not worth the time and aggravation.

Xfinity Mobile Comcast has thousands of negative reviews for a reason! Washington State and dozens of other states Attorney General Office suing for $200,000,000.00 per state for ripping off customers money from their credit cards, false promises to consumers, and dozens of deceitful dishonest actions. Do you want to support a company that would rather pay fines than follow the laws in each state? Did you know Xfinity Mobile robs data speed from any local home or business who is a Comcast customer when you use your phone. Even if your WiFi is off and the neighbors or businesses close to you have a totally secure network Xfinity robs from local businesses and home owners data connection speed so your cell phone will have service. Again this is even with WiFi turned off and on secure networks.

The worst service overall. Customer service is generally clueless. The service coverage is pathetic. I actually had to get a landline at home, because Xfinity coverage was so poor. After I switched from Xfinity to a normal carrier, they gave me a goodbye gift by refusing to provide a final bill that I could use to get a termination fee refund from a new carrier. They charged it to my card, but never sent a bill. Just don't bother with these guys. Pay a dozen bucks more elsewhere and get quality service.

Vengeful company policies. Turned my iPhone off after I paid it off!!! Dishonest. Blamed it on Apple. Impossible to resolve problems. Got disgusted and canned them 7 days to turn my phone back on. Ten different stories of this and that 3 days later, get truth when I have Apple on the line Xfinity has phone locked!!! Xfinity locked the phone because I went with another provider when I paid phone off!!! Verizon does not do this and is much better service.

No customer service, when and if you get thru to them in the Philippines you want to cancel your service. Their billing service is like the billing service of the US government. You have to put in 100 prompts to get help. Do not buy this service. You’ll be sorry.

There is no option to pay your bill via check by phone. There is no payment extension beyond the 10 day grace period. I am an Xfinity internet and cable subscriber. Between that and mobile I spend $400 a month. You'd think they would accommodate customers in situations for their bill. The XFi payment system does not correlate with Mobile whatsoever.

We switched to Xfinity Mobile based on the "too good to be true" price. The customer service is terrible. Cell reception is spotty with many dropped calls in our metro area. It is as if Comcast said "You think we have bad customer service now? Wait until we change our name to Xfinity. HOLD MY BEER!" The reps are rude to the point of being combative over chat. The in store reps leave out very important details just to get your business. After realizing the bait & switch I got sucked into I just wanted to switch our plans to "by the gig." This took three reps and two months to make it happen. I won't bother getting into how I often have to stick my head out the upstairs front window of our house to get reception. Terrible... Save yourself, don't get sucked in!

I brought my phone over to Xfinity in February 2019 and was told that by doing so I'd get a $250 visa gift card after 90 days. Well here it is July 2nd and still no gift card. Upon several phone calls throughout the past few months I now am being told that that promotion was not for the Samsung Galaxy s9 but only the Apple iPhone. I'm very dissatisfied because I was baited in under false pretenses. Shame on Comcast.

They now offer tablets for Xfinity Mobile, but you MUST get it in store. They will not ship one to your home like they will a phone. Why they will ship a phone and not a tablet does not make any sense. The nearest store is more than an hour drive away.

We have had Xfinity internet and cable for 2 years. The first few months we got Xfinity Mobile and we thought it was a better option because we already had the WiFi. So for almost 2 years we have had their service. My husband broke his first phone due to his line of work which isn’t easy on phones. Thought we had protection and turns out we didn’t. So had to pay the first phone off to get another. Did that. Asked for protection. Phone breaks again. Called. Said we didn’t have protection and would have to pay the phone off to get a new one. Ok, so we told them we didn’t want their service no more and turn it off.

They are holding my very expensive Samsung Galaxy phone hostage. For some stupid reason, it is locked and only they can unlock it. My contract has expired and the phone is paid for. It is not theirs yet it's taken me over an hour to even attempt to get a case number to get my own phone unlocked so I can switch to another carrier. Words cannot describe how wrong this is and how mad I am. I want to trade this in for a new Galaxy 10 and should be able to except Xfinity Mobile, who is just unresponsive. Short of suing them, I don't know what to do! Any carrier who locks a customer's phone who has no contract should not be legal.

This company takes your credit card info before they will send you a SIM card but then I was unable to use the Xfinity Mobile App as well as unable to log in to my account online to access/manage my Xfinity Mobile services. Whatever happened to a good old paper bill that I can pay myself and did not need a computer or smart device to access. This is not for elderly customers and I am only 40 years old and computer savvy. The rates are very good and what attracted me to make the switch from AT&T in the first place but the customer service seems like they do not know how to fix the problems or I should rather say they take forever before they can fix what seems to be a simple request. It took several hours just to be able to activate my device and port over my line and then several more hours to be able to finally gain access to the Xfinity mobile app & gain online access as well to manage my account.

I called to get the service and I already had a phone so they said all I needed was the sim card. I would receive it in 2 days and then call to activate. I was not told it was coming by Fedex and someone had to sign for it. I received a note on my door saying it was not delivered and they would try again. I called Fedex and asked for a later delivery or just leave it and said someone had to sign. Long story short - Xfinity would not send the card to my work address and told me if I couldn't drive the 2 hours to the location of the Fedex facility where the card was being held I couldn't have their service.

I emailed corporate and asked about my plan and my phone and how much longer it would be until the phone was paid off. The girl said 8 more months! It’s already been a year and 4 months and my bill is $111 a month. The service is awful. Dropped calls and the WiFi never works anywhere! It’s garbage. They should stick to cable and they are not even good at that. Also you do not control when you pay your bill. They do! It’s due on a certain day and you cannot change it! They are garbage and a rip off and rude! Don’t bother with Xfinity Mobile. They are the worst. I’ve used almost all the other carriers and they blow Xfinity away! Not only with service but price and customer care! Beware of Xfinity Mobile!

We switched from Verizon six months ago on the premise that Xfinity uses the Verizon network. We had to purchase new phones since the Android phones we had could not be portaged over to Xfinity. We purchased new iPhones. Immediately we started having dropped calls and call failed messages. My wife is disabled and depends on her phone to get help if she falls but she cannot depend on her phone to complete calls. I have contacted Xfinity several times regarding this issue and have been told their network coverage in our area is excellent. We have usually two antenna bars showing and we use wifi calling in our home. I spoke with Apple regarding this issue and was told it is a carrier issue. As soon as these phones are paid off we will be going back to Verizon, never had this issue with them.

I've had my phones new and have all my contacts on it and when I try calling any of them won't let call go thru. I have never in all the yrs I've had phone service anywhere else. I have called them 4 times in a row, I get automated service and and ask what you need. They go thru everything but get you to a agent or tech. I once in awhile get where they ask for last 4 of social and will get to right to agent. I need my phone because of my health.

I recently switched to Xfinity Mobile and it was a huge mistake. They refuse to add international roaming to my phones claiming they need to issue a bill first. I offered to prepay my first bill but that was not possible. I am leaving the country tomorrow and will not have cell service. In this day and age this is unacceptable. I spent 90 minutes with them on the phone today only to be hung up on. They also sent me a broken iPhone and I had to deal with incompetent store associates who could not complete a phone swap in less than 2 hours. I should have known not to switch since Comcast has never cared about their customers. You suck Xfinity Mobile. I will be canceling your phone service as well as cable.

I tried twice to get two lines with Xfinity mobile and they canceled the transaction both times. The first time was because they misinformed me what documents they would accept for proof I am me. The second time apparently it was because I sent them a black and white copy of my driver's license which is the only way it is allowed in my state. Color copies are illegal to send to anyone for any reason. So if you get an email asking for more information, you need to be aware of your state laws and if it is illegal to send color copies, then you will not get your phone from Xfinity mobile. I wouldn't recommend this company to anyone because they expect you to break the law.

This was actually the worst customer service experience I have ever had. We changed our internet to Comcast on 5/25/2019, with the plan to change our two phone lines to Xfinity. We went to the Xfinity center. My husband purchased a new phone and was switched over. When they went to switch my phone it read that it was "lost or stolen."

First let me say that their customer service is absolutely horrible. Alex with desk number ** talked down to me as a customer in a very condescending and disrespectful tone. It is really sad that they do not teach their low level customer service representatives how to help customers. I was able to get a hold of the corporate office and they were very helpful, but I now have a very bad taste in my mouth about this company. Thanks to the interaction that I was forced to have with Alex.

This company people screwed me over so hard today! I can’t even believe the level of frustration I have been put through. I wonder if they screw over all of their customers or just struggling single moms like me?! They $336.81 from my account promising me service restoration, and failed to do so. I was completely misled and not one of them who I have talked to have tried to resolve this issue!!! And I’ve been hung up on every single time!!!! I’m in tears right now trying to figure out how I’m going to take this 4 hour drive tomorrow for my son’s field trip with a crappy car and no phone. Thanks!

I have been trying to port my phone over to T-Mobile for 2 months because I could not upgrade due to not having internet or cable service with them anymore. I was given the wrong account number. After multiple calls (to no avail) I decided to use the temporary number till so I could call Xfinity later. Called to get the unlock code for my phone to transfer that way and had to pay April current to unlock. Spent over an hour in the phone to get my unlock code to find out, when they called to upgrade my phone the wrong IMEI number was in the system. So I have to email Samsung to clear things up. Day after I pay April I see a new charge. So I call and am told I will be charged in June as well. How is this my fault when every bit of information in their system is wrong. Xfinity mobile service are crooks. And the supervisor is rude to no end.

Good Price, Poor Performance. I thought I had done my research. I talked with multiple Xfinity Mobile employees and asked a lot of questions to try and figure out if their less expensive cellphone service, which they offer for current Xfinity internet owners, would be worth it. All they tell you is that they have the same coverage as Verizon and 'share' their cellular network. They never mentioned speed or performance. I decided to make the switch, and purchased 2 new Samsung Galaxy S10E phones.

I went into store to talk to someone about early upgrade, was not sure the phone would qualify because it had a scuff on the one corner. I was told in store (associate name: Michael) that the phone condition was fine to upgrade. Associate ordered phone for me and told me to mail the old phone back (later found out this is not what was supposed to happen and that the associate made a mistake). Old phone was received by Xfinity and classified and ineligible for upgrade by the warehouse based on damage, despite the associate saying otherwise. They did not give the phone back or notify me in any way. They disposed of the old phone and continue to charge me for it. They say I have to pay for it, even though they did not give it back, unless the store reps want to do something about it.

We switched from Verizon to Xfinity Mobile in January. What a big mistake that was! Our coverage for cell internet service and texting has been horrible. If I could rate -5 stars I would! The rep that we talked to at Xfinity made it sound like such a great deal. We would get new phones on a 2 year contract and have great service that she said was provided by Verizon even though they were not able to advertise it. Well let me tell you in no uncertain terms it is nowhere near the kind of coverage I had as a direct Verizon customer!! If it weren't for getting new phones and not wanting to have to pay them off right now we would switch immediately back to Verizon! Don't get suckered in by the enticement of new phones and Visa gift cards. It is not worth it!

This company charges me $300 a month for phone service. Their international data roaming is terrible. I have called the company 7 times while in Mexico and they still cannot figure out why my phone wont work. They then said they will call me but cannot make my phone work in order to call me. They also said they have been working on my case for 3 days and that they will contact me at 5, BUT I have NO data and haven’t for 3 days. I 100% do NOT recommend this service to anyone.

Pro: Reasonable price, Con: internet on my phone doesn't pick up. I expected better internet on my phone since it's on Verizon tower. The internet on my phone says searching for at least 10 minutes, that's my only problem, I've even got a better phone and it still does it.

I have had Xfinity Mobile for about 8 months. All was fine until I needed to switch to a different carrier when I moved to a rural area with spotty reception. I have been waiting for 2 1/2 days already for my iPhone to be unlocked. Today is Friday and now they’re telling me that it might not happen before Monday. Needless to say I am highly pissed, and for this reason would not recommend Xfinity Mobile.

Where do I start. THE WORST BILLING SYSTEM IN AMERICA!!! CONS:

I have been charged for a full extra device and protection plan that I didn't purchase because of a system error. I have not looked at the bill for a couple of months. When I called up on March 3rd, I was given a case number and was told they should be able to remove the extra device once they get confirmation from the Inventory department in a few days. I agreed to wait but nothing happened for 2 weeks. I called back on a Saturday, the agent answered, apologized but she can't help because she doesn't have the ability like weekday agents. Today (April 17th) after spending an hour with a Tier 2 agent, someone is still working on the case and I got a promise that it was escalated to the highest levels (GSS team) and will have an answer in 24 to 72 hours. Keeping fingers crossed!

The world's worse customer service. I have called 20+ times to correct a $1500.00 erroneous charge. Still not fixed. Most of their people try, but they don't have the authority to act. If I could go back in history, I would not use their cell service. Good luck!

A few months ago I transferred my phone from Verizon to Xfinity Mobile, since I already had cable and internet with them I thought it would be a good idea. Then my mother bought me a new phone and added to her T-Mobile plan and all I needed to do is transfer my number. The worst customer service ever!!!! The rep needed to verify that it’s me and asked my name, address, and credit card number hmmm....and then she told me that she can’t give me my account number because the info I gave her wasn’t enough to verify that it’s actually the right person. I asked her to transfer to the supervisor and the supervisor told me the same thing and wouldn’t give me my hidden account number that I have no access to even through Xfinity website and it doesn’t even appear on my bills, to allow me to transfer my phone number.

I purchased Samsung Galaxy Note 9 in Xfinity Mobile store, paid $1082.49 in full. The mobile phone I bought is not satisfied with the return to the store for the next day and pay the $35 restocking fee. The store associate told me that the refund will be refunded to my credit card account within three to five business days. When I waited for a long time, I didn’t see the refund. I went back to the original store again. This time I was told that the refund will be returned to my credit card account within the next 24 hours. But in fact, after waiting for a full three weeks, it returned to my credit card account after I have made numerous calls.

Nightmare experiences with Xfinity Mobile. I was on a 24 month device payment plan. On time payments, no issues or account changes. Fast forward and they move to a new billing platform. 24 hrs after this announcement, I have a $702 mystery charge on my account! I call 15+ times and no one can assist. "I'll call you back" (they never do), "I don't have access to issue credits", "My supervisor is out to lunch", "My supervisor is only available via internal chat", "My supervisor is in a meeting", "My supervisor comes in at 11 am." Seriously - NO ONE at Xfinity Mobile seems to be able to explain the charge or offer resolution. Their suggestion is to dispute the charge, and then get my service canceled and lose the mobile number I have had for the past 10 yrs. NO! Fix your issues Xfinity Mobile!

Ok on their website underneath Am I Eligible for Xfinity mobile. It says, "If you do have Xfinity internet service and Xfinity mobile is included with your service." I tried to do online phone purchase with payments. I got denied because of the hard credit check. I have great credit up in 750s. So I called about that. They said they don't see the credit scores. It just shows them eligible or ineligible. I chatted with 2 people about buying the phone outright pay for the full price of the phone. They said I can do it that way. So I called again and said I want to buy the phone outright pay for full price.

Wifi constantly cuts out. I paid for higher internet speed, and I don’t have it. Customer service is in the Philippines, they are nice however.

The high speed Internet with Xfinity is great, but the highest level one is also very expensive. I just feel that Internet service should not be so extremely high! It’s bad enough cable is so high. It’s no wonder everyone I know is switching to other means of watching their favorite shows and movies. Xfinity’s customer service is excellent though, so that makes having their high speed Internet worth it to us.

I was already a customer and ordered an iPhone to replace the phone I was using. The phone arrived on 02/15/19 and was returned via FedEx on 02/17/19. This was well within the 14 day return grace period. I verified with FedEx that it was received by Xfinity. It has been a month and I am being billed for the phone. I have been continuously calling to get the charge reversed and I have never received an answer, let alone a resolution to this problem. I spoke with Caesar in customer "service" today and when he gave me 3 different answers to the same question, I asked for a supervisor and he hung up on me. I know it wasn't a accidental disconnection because he did not call me back.

Unfortunately, I had to take my two phones and leave Xfinity Mobile because they were unable to bill my credit card and twice disconnect my service. I had one phone that I needed unlocked, so I submitted the request along with the customer service associate with all of the information. I’m on my fourth request, now on day 18, it’s still not unlocked and I’m waiting for that elusive email confirming that the unlock request has been granted. I’ve spoken with two supervisors, one manager, one director and 16 customer service associates. This is the most outrageous abuse of customer trust that I have ever encountered in my life.

I have been with Xfinity Mobile for nearly 2 years now and I have to say that it has been a wild ride. When the company first branched out into the mobile carrier industry I decided to join since I was a Comcast customer and I heard Verizon would power their cellular network. From Day one, the Customer Service Agents, "The Mobile Ambassadors" are unprofessional, lacking in Training of their own system, and dont seem to be on the same page as the Xfinity Store Locations. The agents on the phone line will tell you one thing, and when you get to the Xfinity store, you are told something completely different! I have came to the conclusion the phone reps are so lacking of their brand, they basically tell you anything to get you off their line!