Walmart Family Mobile Reviews

I purchased 3 phone in a Jacksonville, Fl Walmart. I explained to the employees representing Walmart and T-mobile that I would be moving in a month to West Virginia and was only purchasing these phones so I could use them for my travels and at our destination. I made it very clear I did not have money to waste and that it was very important that these phones worked at our destination point due to medical and emergency reasons. They spoke with T-mobile representative and they also assured service was available. Long story short, we made it to our destination and there is no reception. I could get a call through in our bedroom corner and that was it every now and then. I had to scrap the barrel and purchase 3 new phones because T-mobile does not service this area. And phones would not work with the AT&T service.

The new unlimited plan with only 3gigs is a mistake! Had I known that I definitely would've got ours turned on somewhere else. I use to rave about family mobile. But this sucks!

So while I was searching for the best phone company to use I came across Walmart family mobile. It was awesome where I was and got service. Wasn't a problem till I moved somewhere where T-Mobile towers are non existent. I have been trying to quit my account with them but anytime I get in contact with customer service they can't fulfill that. With me being military they STILL can't help me and they keep asking for a 4 digit pin number and I have no idea what the hell it is, and they try to send me text messages but what they do not understand is that I HAVE NO SERVICE WHERE I AM LOCATED. But they do not understand this. I keep telling them this but they also don't speak clear English at all!

Horrific service in the Burke County, CA area... Complained to Walmart and was told, "You have to pay service you say you didn't get before you can get credit/Refund for no service!" 30 years in retail and worst customer service ever experienced! Now stuck with phone that I can't use while living on SSI fixed income!

Yep I've had nothing but problems... Don't waste your money. The net never worked when I really needed it and service sucked even right in town. I'm done with them.

For 52 days these people refused to fix my issues. I had missed calls, texts don't come or go, internet is sporadic at best. I've been told by better than 30 customer service reps that "This will fix your issues." then they were compounded. I have 21 ticket requests, and 4 emails. I asked for a one month credit and was denied. They state I need to check the coverage map. I had T-Mobile before and NEVER had an issue. I lived under a tower and their substandard service failed. Do not use this company. They are horrible And customer service just does not care cause we are just money to them.

I have had the craptastic phone plan from Walmart for a while. The entire time I've had it has been awful. First let's talk about the coverage. It sucks, if I'm lucky I can get 2G if the weather conditions are right. Second when I call customer service, I want an English speaking with no accent representative, not someone from the middle east who can't help with my plan. I am the only phone on my plan and yet they won't let me change anything because they say I'm not the account holder, mainly because some non-English speaking rep has set up my account wrong!!! They SUCK. DON'T EVER PURCHASE ANY PHONE PLAN FROM FAMILY MOBILE. THEY WILL SCREW YOU OVER AND THE SERVICE IS AWFUL.

I bought a phone from Walmart, by Wal-Mart, service through T-Mobile. So this review is really for all three companies. I couldn't activate in-store, couldn't activate online, so finally I sat on hold to do it over the phone. The phone I bought couldn't get service! E5 - Sim card error. I called back and tried a number of things that never worked, asked for a manager but never got to talk to one. They repeatedly stated, "You're going to have to return the phone" thus being forced to buy a more expensive equivalent. The service coverage they show are not true! The entire experience sucked so bad, I registered to complain... which I never do. Furthermore I found the same phone at a Verizon, not same plan but SERVICE in all forms! To end I would like to say the one star was required, I wouldn't give Wal-Mart, customer service, or T-Mobile a half star.

A $19.95, unlimited talk, internet phone in Texas plan. Became a $29.95 plan with taxes applying in Florida brought on by unexpected or unprovoked technical issue forcing me into their office that same week upon arrival in FL.. Unable to avoid and needed, got a second phone which doubles the bill, but that for months after soon became a little more than what doubling the bill is. Three months ago phone was turned off, reasonable truth,"toilet accident", turned off phone. They justified the whole of the next month's bill as me still having the line despite me telling them to turn it off; upon it's said they thought I said that I wanted to maintain the number until... and that the month coming up will be the prorated month, that bill was well pass double as well.

Awful awful awful coverage, as in WASTE OF MONEY - completely useless. I was paying for months because I didn't want the hassle of changing companies but I almost never got decent data coverage out of wifi range, not even from my work office. Maybe once out of 10 times I'd actually get coverage and I use my phone for work, social media accounts. Had no idea it was so easy to switch to Virgin. Done in 10 minutes, number ported and everything. Now my phone works everywhere, plus I got a way better phone. Plan is the same price. Imagine that. I wish I'd have known this before fighting it for months. Now they're telling me I still owe them $65 after I cancelled. Whatever, just glad to be rid of them. Stay away.

I have read other complaints from others. I had the same issues with no service.. dropped calls. Called customer service, some individual cannot give me head office phone #. Cancelled service due to they broke the contract to me. Scam layers. My mother had same issues.

First of all Walmart set up my account wrong and has not fixed it, and neither has Family mobile. I am due credit for overpaying for almost four months. Crazy stupid.

My now deceased partner had T-mobile for years and years. When she was dying she moved her account to another carrier and owed them $7. She gave them a credit card number and they billed her for the $7 and another full month for not giving 30 days notice to cancel according to a non-existent agreement from at least 5 years earlier. In my honest opinion, T-Mobile is an uncaring, dishonest carrier that will tell you anything and then screw you.

I purchased the Lumia 635 and I have not been able to send or receive photos through my text. I have called numerous of times and received nasty customer service reps. Technicians that acts as though I was lying about not being able to see photos after they had checked on their ends. I have asked for a number to contact corporate customer service and I was not given a number and twice the reps hung up on me. I am very displeased with this company and their employees. If their employees are a reflection I would NEVER recommend this company to anyone family nor friends.

In May I canceled my Walmart Family Mobile service. When I signed on and bought the phone, I paid a month's service in advance, so it is supposed to be a prepaid service. So they told me that the bill due on June 6, 2015 was my final bill. Then in late June I received another bill due today. I called them and told them no, I did not owe that amount. The rude man on the other end of the line yelled at me that it was a postpaid service (which it is not), and that I owed. He kept yelling that at me and didn't want to allow me to speak.

Text and calls every holiday it takes up to 2 days for my text. I did not get work information until 8 hrs to 2 days later. I need technical support, phone and email information, please send them. Thanks. I did not rate, I want to give you a chance to fix the problem.

First, I had established the Account with Family Mobile and noticed that I had to restart my phone to get any service bars. That happened on a daily basis. Went to California and hardly no service. At home I had to go outside to make a phone call. Then I realized that this service had to be changed. Cancelled the service in the middle of the month and was informed that only half of the bill will be charged. Then I get a bill for 61.44 for what I questioned. I called the reps who informed me to call next Friday. Looked at the bill to realize that there were extra charges such as Unlimited TT and for web browsing that never went beyond the monthly limit because it was very hard to get any internet service. I used my home internet wireless.

I got Family Mobile in April, I thought it would be good deal for the price. Boy was I wrong, nothing but problems. Drop calls, no internet service. So I decided to leave Family Mobile on June 10th. But today 7/2/15, I got a bill in the mail from Family Mobile for $61.72. This is not right. I paid my bill for April and May, I should not have a bill at all. So I called customer service to see what this bill is about. The representative told me I owed $27.64 for May and $34.08 for June. I told her that I paid for May and how can I get ''CHARGED $34.08 FOR ONLY TEN DAYS OF SERVICE.''

I had their service for about a year. When every one left the Denver area, I had no service. I finally switched to another carrier. I called to let them know I was cancelling before I switched. They gave me my account number and really did not seem to care. I switched and called family mobile to cancel my service so I would not get any further charges. I told them I would go online and make my final payment, and they told me I could not as they have closed it. They also told me I had to pay an extra $5 fee for them to process the payment. They never mentioned this when I said I was going to cancel. They only tell you after you have done the cancellation.

Like others, I am also a victim of this company. I purchased the plan for my teenage son. The phone was used only the day I activated the phone and few days after to check if it is working. Then when my son traveled an hour away from our house, he had no serviced. When he called, a voiced message kept saying our home phone was not available. I called him and I kept getting a message that the person I was calling requested not to receive incoming call. I called and complaint about the service. A person from another country answered the call and told me they will check it. Then I called again because we could received a call. So I told them, cancel the account, because we couldn't get a call.

I had a family mobile T-mobile account that I call and spoke to a customer service rep back on April 26 2015. I told him I was transfer my phone service to another carrier service and I needed my pin #. He gave me my pin # and told me he was putting down that I will no longer have service with them. The next month I get a bill for service that I don't have. I call and was told I didn't cancel my service. The next month I get a bill for service for another month. Again I call and after calling 8 times I get a service rep who tells me to email customer relation myfamilymobile.com, there is no contact information to them. My credit mean everything and this is giving me a bad rep.

I had purchased a phone with a monthly plan of $24.88 a month. During this time, I have had nothing but issues to include poor service, not being able to log on to my account, and last but not least being charged more than what I was to pay (Approximately $20.00 more than what was stated). Because of this, I decided to terminated service, and switch to Republic Wireless.

I purchased Family Mobile service on Oct 2013. I had internet service for a while but after a while I had no access to it. I have called Family Mobile and they can't help, just give me the runaround. I'm sure if you check my phone usage you can see that I haven't used the internet forever. I would like for someone to check out the account usage and credit me with whatever is due me for non-usage. Few months ago I cancelled the internet service. Please get back to me regarding this issue. My phone has also been cancelled due to being lost. Any assistance will be greatly appreciated. Thanks.

I have subscribed to Family Mobile for 6 mos. and have been pleased with service and the customer service dept. I would recommend it to anyone.

My son's phone was stolen from school April 24, 2015 from his locker at school. I called in to report it stolen and requested the services be suspended and the phone locked. At that time, there was no mention of a past due bill. On May 10th, 2015, I purchased a new SIM card and attempted to register an old phone that was given to me with this SIM card. The representative told me to give it a few hours to register and if it did not work to call back.

In January, I bought a ZTE phone for our daughter and purchased what we were told was a prepaid phone card for $50. My daughter used the phone for 2 months. When her minutes ran low, she called the 800 number to set up extra minutes -- well that's what she thought. Turns out we were given a Walmart Family Mobile Plan. So unknown to her, she was extending the no-contract obligations. They charged her a late fee of $20, but since she didn't know what plan we purchased, she just paid it. She stopped using the phone early March. She figured that was it. Oh no. She received a bill for March/April - which includes another late fee. The customer service rep agreed the phone wasn't used, but the money is still owed. Buyer beware and very careful when you get a "prepaid card."

On May 17 2015, I paid my bill for unlimited talk, text and web. On that same day a Walmart employee changed my plan for me. I should not have experienced any changes until June 17. On May 29th they turned my data off. I called and got someone that said they made a mistake. She did not know how to fix it. A few days later I called again, got someone else who said he could fix it but I needed to email customer relations for a credit on my account. I tried to do this but would not let me on site so I called back and a supervisor said he would do this for me.

The ability to call and talk for more than 15 seconds before my call gets dropped continues to get worse. Originally it was the worst on Sunday mornings. Now it is an everyday occurrence. The Wal-Mart Customer Service Representative told me yesterday that the problem is being caused by busy cell tower usage. Their fix is to switch my phone to a different tower (so they say) with no guarantee that the newer tower will not be as busy as the original tower. I was told it might take three days (72 hours) before any results are noted. This isn't the first time I've had this problem with the T-Mobile service that Wal-Mart utilizes.

We purchased a phone for our daughter on May 3rd. It was just time to get her a phone and we needed a non contractual option that was reasonably priced. We got the $29.95 plan with a phone. We brought the phone home and handed it to her, as an 11 year old who doesn't really know quality she hated the phone immediately because it was pure junk! We decided on day 3 we were going to return the phone to the store and go elsewhere to get her a phone. We returned the phone and the cashier kind of chuckled when we told him our 11 year old even thinks it's junk. He said everything is taken care of.

In June I received a notice that my bill was past due and that unless payment was made within the next day my service would be cut off. Now as I have an auto-pay account, I was disturbed. So I called the 800 number listed and after wasting approx. 40 minutes navigating from one option to another and getting nowhere, I went to the Wal-Mart store in Henderson located on Lake Mead Blvd. Bear in mind please that I live in Boulder City, approx. 20 miles from the store. There a very understanding clerk assisted me and after some doing was able to straighten out YOUR mistakes. She assured me that in the future I would have no more issues with my auto-pay billing. Surprise, today I received another warning that my bill is due and to come into a Wal-Mart Store to pay the bill. Now the bill is due on July 3, YOU have until then to straighten this mess out or I will find a provider who meets my needs not yours.

For one, I would like to point out that I have a problem with the way cell phone companies advertise these data plans. First of all I'd like to point out that the word "unlimited" means: Not limited or restricted in terms of number, quantity, or extent. (Inexhaustible | Limitless) so when you say. Unlimited talk, text, and data. That's what I expect. Not unlimited for 512mb then toggled down so slow you can't even log into the internet. I left sprint where I paid 50 dollars flat and got exactly what was promised unlimited data! I used the 512 Megabytes within three hours. Then my smart phone became useless I was toggled back to less than 52 Kilobytes a second. That's like entering the Indy 500 with a bad back, two broken legs, one blind eye and about to enter cardiac arrest!

I had called in about my service bring interrupted and I had just paid a bill on the 3rd of June and they had sent me a messages as they always do thanking me for my payment. On the 4th of June I received a text stating if I don't pay another bill for the same amount my service would be interrupted on the 11th of Jun. Now am confused, so I call customer service and talk to a rep. who looked on my account stated he didn't understand why it was saying that since they receive my payment on the 3rd, but he said he put it in on the notes and said everything would be fine.

I signed up for a prepaid service which turned out to be post pay. They also say there is no contract but one cannot cancel the service at any time, one has to wait for the 'billing cycle' to end, so how is that not a contract? The customer service reps are very extremely rude including the manager. One guy supposedly named '**' had the audacity to tell me, "this is customer service, we don't really care how you feel" and he initially refused to transfer me to the manager and put me on hold for 30 minutes!

I started with Walmart Family Mobile over 2 years ago due to their claim of unlimited for a fairly cheap price and I was going to get fairly good service for where I lived (in the middle of nowhere). Went to go pay my bill 2 months ago and was going to be cancelling my plan with them. I told the service dept. at Walmart that I would like to pay my bill and they tried pulling it up but then said that I wasn't able to pay at that location, and couldn't offer another way of paying. So I went to another Walmart 30 min away and asked them if I could pay there and got the same response.

I would like to warn everyone to stay away from Walmart Family Mobile plan operated by T-mobile. Walmart has absolutely nothing to do with this family plan as well as having no means or ways to do problem resolution here in the continental United States. This company is in the habit of making unauthorized charges against a customer's credit card. This is the second time I've had credit cards charged without authorization for bills due, which back in April led to an over charge of a hundred and eighteen dollars which they refused to refund. I would like to save all consumers everywhere the headache of getting involved with this family plan.

Having trouble with service on one of my lines and no one can seem to help me.

Because nationwide coverage was a bit sketchy where we traveled often, I called to cancel my service on Feb 11, 2015. I was told I had to pay through the end of service period, which would be Feb 28. So I paid and told them to cancel then. Was told ok. In April I got a statement saying my service was suspended due to non payment and I had an outstanding balance for service Mar to April. I called again and was told they showed I owed money, but my service should have been cancelled but wasn't, and to write to Family Mobile customer relations in Albuquerque NM. What a joke they have been.

Family Mobile is a complete scam and I wouldn't advise anyone to do any business with them. As of next week, I'm switching over to Straight Talk because this is ridiculous. It's telling me that I owe another bill for a time period that I haven't been using the phone. Family is a COMPLETE scam and they will be hearing from me.

I called customer service and they said they couldn't help me to go to Customer Relations.com and it gave me the runaround just like customer service. It wouldn't allow me to log in!! I tried over and over. Nothing! First I went to Family Mobile T-mobile and was there for 1 hour and 35 minutes before they told me they couldn't help me for me to call Family Mobile Service, really? This is not good business and I didn't even want to give them one star... they aren't worth that even. What to do?

I cancelled my cell phone with Wal-Mart two weeks before the due date because of not being able to call out on my cell phone. Every time I tried to call it would take six tries to get out on the phone. Same with the wife. If there was a life threatening event we would be dead .Wal-Mart is offering a service that they are not giving so they were cancelled. They sent me a bill for $84.23 on May 16th. They turned right around and sent a another bill a week later for one hundred and sixty eight dollars and forty nine cents which I don't owe and I'm not going to pay and they will put this on my credit report. It is not right that big companies can do this.

They will overcharge you and they do not care about anything that you try to explain to you. They do not care about customer service at all. I would not advice anyone to get this service.

This is such a scam! I wish I would've read these comments before purchasing this phone. I should've known because Walmart is evil. My bill started at $29.95, and is now up to $52. If you do not pay your bill on time every month they will keep charging you, and it never goes back down to the original price even after you pay on time. I never signed any contract, I was under the assumption this was a no contract phone, but they obviously ** their customers over!!! I am canceling my service right now, but I assume they are going to try and charge me after reading these reviews, but they will not get another penny from me!!! STAY AWAY FROM THIS SCAM!!!

I had two PREPAID cellphones thru Family Mobile. I overpaid my bill and had a credit remaining around $37. However, I decided to change providers and switched to another "BEFORE THE BILLING CYCLE WAS EVEN HALF WAY OVER" because the cellphones are DEFECTIVE and they would not fix/repair or exchange them. Well now Family Mobile is harassing me about I owe them $76.99. HOW THE HELL IS THAT POSSIBLE ON A (PREPAID) ACCOUNT?????? I believe that they are scam artist in plain site. Just read their reviews!!!!!

The worst cell service company you can ever sign up with. I was lied to in the store to buy the phone. They said it was prepaid, if I did not like it I just would not have to renew, and it will cancel on its own. Ya right, got a bill even after I called and asked to have my service disconnected. Takes forever to get a hold of someone in customer no service. They're only nice when you call to sign up with them. And you can't get hold of someone for any other reason. They put you on hold when you ask for a manager and then hang up on you.

I cancelled my family mobile plan two days after I paid my bill. My bill was due on the 7th. I paid it and cancel my service with them. They are still telling me I owe for the next month. My service has been discontinued for over a month and I have received a bill for another month. When I call they tell me to text the company because they can't do anything about it. T-MOBILE FAMILY MOBILE STINKS. They try to get over on people's every time I call I get a different story. Someone tell me what to do.

It is the worst experience I ever had. When I could no longer use my phone it fell apart. I was still charged for the months I didn't use. Payment is a very difficult process, rude agents that even argue with you. Now I am trying to make a last payment that I already paid and now I can't even do that because my old phone number doesn't exist. You would think you could at least use a account number. It will not accept even that. I would never use this service again. I would rather use morse code instead. I had one phone that didn't work and then the other one broke they didn't even care.

Had a problem with my Samsung galaxy phone--my number was not going out to people I called. Called tech support for 6 consecutive days, always being told my problem was fixed, but it never was. Went thru agents and supervisors, to no avail. Told them I had a worthless phone because no one would answer unknown #'s. They could care less. All they would say is we sent an e-mail to someone and that was all they could do. All they could do was read their little script provided to them. After 6 days and call to Samsung customer support (also horrible), I went to the internet and a fix, but I had to explain it to the Samsung support tech. Worst customer support I have ever encountered from two different companies.

This phone and plan were given to me as a gift form a family member. Once activated the phone did not receive service at my home. Not only could I not make or receive calls in my home I couldn't make or receive calls on my property! This is after extensive research was done on the Family Mobile website and the T-Mobile website to verify that I would have service at my home. I've had to drive three or more miles away to make calls to my children or the customer service for help!

I got my Family Mobile phone at Walmart in Nogales, Arizona and the lady told me it was a prepaid phone, that if I didn't use my phone I would not be charged but it did not happen like that. I forgot my phone at my parents for the month of May, and they charged me for that month. Now, I want to pay only the months I've used. I called and they told me about a complaint and that they would only charge me for the days I've used. Please help me. That is not fair.

April 22, I changed from Family Mobile to boost. I had already paid my bill for up to end of April then they gave me a bill for May. I never had service with them for May!!! I am on my new carrier... Anyways I don't want bad credit so I paid it. Then they sent me another bill to pay for my June service... I went to Walmart to ask why... They said "you have to end your services and you didn't end it." So because I want this to end and I don't want bad credit... I paid for June. Family Mobile is a scam. Please Help... I don't know if they are going to keep this up every month... now they owe me $73.92 and a lot of mental anguish.

Started the family plan with great data services and 2 more phones with the same unlimited package. Since then data has crawled to a slow snail pace with full bars of 4G. Off the hill I get 2/3 bars and much faster service? How can this be fixed?

I was charged $20.64 for an account I wasn't able to use. I was then sent a bill and told that my account was suspended for non-payment, emailed them to cancel, and then waited. Once I received my response, I was irritated to find out that not only did they not cancel my account, they wouldn't adjust the charges AND it went up - even AFTER being suspended. This is by far the biggest ** I have EVER received from a company and I will NEVER be back. I am going to Straight Talk. At least with them, I know I am getting a good deal that I can actually access.

I canceled my line on 3/26/15. They charged me for billing cycle 4/9/15 - 5/8/15 for $30, while I never used the line. It's ridiculous, isn't it? Oh, my God! They are pain in the neck. I don't know if they don't really have enough IQ to understand you, or they pretend to, or they have their own logic. I will never, ever get close to Walmart Family Mobile and will not recommend it to anybody. Avoid it if you value your hard-earned money.

Called CSR for a very simple request. Once I could finally get to a real person they told me to call another department (not sure why they couldn't transfer me). Gave the guy all the information for a new account. Then told us his computer couldn't process the request. Sent us to I.T. They said they had no way to help with that. We then asked for a supervisor. Was told they couldn't do that and they were going to send us back to our original department. Went through the entire process again, just to be told a different price from what we originally was told.

I have been with this company for over a year. They shut off my phone with letting me know and cancelled my service. I owed them a 1.45. The customer service reps completely do not care what you say or seem to care that you are the customer. I had no problem paying the 1.45 but I am upset at the fact they didn't even let me know and when I asked why they didn't let me know it was because "their server was down all day." When I asked to speak with a manager the rep on the phone would not let me and kept blaming me for not paying my whole bill.

My son stop working for the second time. I sent his phone off on April 2 2014. It got to the warehouse in Rochester NY April 6. I was told to give it 7/10 business days to relieve another phone. The seven days came and went. I started calling April 13th to see what was the status of the phone. I was told that they weren't sure what happened to the phone after it got to the warehouse. So I called basically everyday and every time I called I got different info. I spoke to a supervisor on May 1 and she told me that she hadn't look into it and would give me a call within 7 days. I called yesterday May 7 and yet another supervisor told me that the phone was delivered on May .1 I haven't seen the phone at all neither has my son. But I am being told that it was delivered and it was out of their hands. My thing is how am I suppose to be expected to just sit and wait on a phone to be delivered 3 weeks later from the actual time it was suppose to be delivered.

Customer service does not seem to have employed any one that can speak good English. So you can not resolve issues with your account. For several months I tried repeatedly to remove the web feature from my acct. I retired and need to lower my bills as much as possible. Went with another carrier for far less money and gave Walmart a chance to help with problem. They just had another person from Family Mobile call me that could not speak English well enough for me to be able to understand them. Oh well, was only a customer for 3 years. Guess I am wrong and they are right or at least that what I think they are saying. PS, never shopping at Walmart again.

Yes I contacted Customer Service. I bought a new phone I ordered online with you because my old phone did work so I got a starter set and went to Wal-Mart to get my new phone activated and I wanted my old line deactivated. She asked if I wanted another line. I said, "No just one line like I always had," so she said okay and gave me my new number and had my new phone activated. And she said, "Okay you have a new number and the other one will be stopped." So I got the bill and I was charged for two lines I never wanted. I got an e-mail and said sorry I will have to pay the 82.00 for both numbers. So I have to pay for Wal-Mart mistake and shouldn't have to so - why is this?

We were overbilled and I spoke to **, IF that's his real name. We're being billed for acc num **. Please review and take number off of my acc. This phone number ** wasn't used for 2 months. Your assistance would be greatly appreciated.

My fiance and I have had Family Mobile for about a year now. The phone service wasn't that bad until we moved last November. Our phones said connect to wifi to enable wifi calling (and these are FAMILY MOBILE phones), so we got internet installed and connected. Only to find out there is NO wifi calling, so why advertise on your phone for it? I called customer service to ask about it only to be told they are working on being able to provide that option. Still don't have any wifi calling capability.

I specifically bought the phone and plan for the internet service as it said unlimited talk and text and data. They initially give you a high speed rate of service that lasted me two days tops. After I used my high speed limit up the net went down to a crawl. So beware it's not unlimited data... well it is if you don't watch videos or use the internet at all. I love the phone but will be returning it.

Purchased one of those pay-as-you-go phone through Walmart Feb 4th 2015, returned it Feb 14th 2015 due to the inability it wouldn't work in the area I wanted. No problem in returning. But a month later receive a bill for month service. Went to the Walmart store. They couldn't help so I called the toll free number to inquire and to paid the bill to stop it from going on my credit. I thought that was it until I receive another one and did the same. Called Family Mobile again, called and paid again, and May 4th received another bill. This is a scam getting people to pay for service not used. Walmart should be responsible for their third party vendors. I am writing a letter to Family Mobile to see if that help. Stay away from Walmart phones!

I purchased a Family mobile plan in February 2015. The plan that I purchased was for $28.88 with unlimited text, talk & data. Walmart store in Saint Lucie West, Florida had the brochure with the add. I have called your customer service several times (the last time was on April 27, 2015) because you keep charging me $45.00 instead of what I signed for, which was $28.88. Your customer service representative keep telling me that "the only unlimited service you have is $39.88", and it is not so because I signed for $28.88 in February as I mentioned above.

I switched to Family Mobile because I was told that it was inexpensive and good. It started out that way but I have had more dropped calls than a hot potato and my phone bill continues to rise each month. I am very unhappy with the service and also disappointed. I will not be recommending Family Mobile to my friends and family. I feel that I have been deceived. The customer service representatives are not able to answer my question and keep going around the original questions that I am trying to get answered.

Called customer service because I could not access the account because of their site being "down" for 3 days. Called to find out how to pay the bill. I have called their customer service before for problems with my phone or service. Their representatives are either from India and very difficult to understand or rude or both. They are unwilling to solve their problem with their site or give me information on how to pay the bill and they like to hang up in middle sentence on their customers. I have always had this problem with these people and they do not seem to be getting any better. Their service is cheap for multiple people but their customer service is worthless and I dread having to talk to them because they are always consistently RUDE.

In most areas where data for regular plans are applicable, Family mobile is not. When going on usage page to review numbers or messages it appears to be down more than its up or inaccurate. These situations need dire need of fixing.

They're unlimited talk, text, and data is actually a limited unlimited talk, text, and data. They advertise a 29 dollars and 88 cents per month and 39 dollars and 88 cents per month. I realize that it's my fault for not reading the super fine print. All other cell phone companies advertise the final taxes can range from 6% to 28% according to their super fine print.

I called more than 100 times at customer service to fix this issue. Unfortunately no one solved my issued. Every Customer service associate they think they know everything. I try to explained my problem but everybody come answer with APN setting. I know how to do it from website. I told them but they will say I need to refresh network but it has been 3 Months refreshing network. I paid for service but getting try to report no help.

Bought Walmart T-Mobile phone & starter kit. Activated phone, charged part of month $30 then $44 next month. Called CSR, couldn't understand them. Didn't sign up for $44 service but $29 service. Went to Walmart, got no help. Called CSR again to cancel, told me had to pay for 2 months. CSR gave me email address for consumer site w/c BBB & attorney general in Indiana should be class action against this company.

Be very careful with these people. Their support is outsourced and less than helpful. I had an account with them for a few months and gave the phone to a friend. I called them to let them know and made sure they took my credit card and name off the account. Two months later I receive a bill for TWO MONTHS of service AFTER I had cancelled. I called and was told that I didn't say the word "cancel". They are insane! With most month to month phone services they are suspended if you don't pay, with this one they just keep billing you! And it's even in their fine print. I paid the bill and told them again I wanted to cancel, this time I used the word cancel about 10 times so we will see how it goes. I hate Walmart and I hate this miserable rip off phone service of theirs.

They are the worst company ever. I have had them just a few months and have had more problems than with any carrier before. I have called many times about my bill and they are very unprofessional and rude. They refuse to let you talk to a member of management. I have never had anyone who is taking money from me treat me so bad. They are the worst, please stay away. The internet is very slow and I constantly have dropped calls. No one seems to know why or help me fix this.

Back in February 2015 I went to Wal-Mart to start the Family Mobile for my daughter and I. Then March 2015 I paid our bill. The bill was 45.00 dollars. Then my husband and I went to Cricket to check out the monthly service. Cricket offered us a better deal. I left my daughters phone on the Wal-Mart plan. When I called them and told Wal-Mart I was switching my number over to Cricket. They told me I would have a credit on my account and it would cover my daughter’s bill for April. April is here and her phone was disconnected on the 14th. I called the Family Mobile and somehow there was no credit and the bill was $67.64. I think their Wal-Mart phone service goes to India. They are ridiculous. The lady and the supervisor just kept on repeating themselves. It was the worst customer service. So we ended up taking our daughters phone to Cricket and it's only $40.00 a month.

I am still being billed after my account has been closed on that phone and my bill is incorrect. Please respond. I need communication with a live person please. I have called three times and all three times they said it was closed. Two of those time the wireless center called. I would very much appreciate a call to take care of this problem.

I purchased a phone and service (or lack of) on Mar. 11, 2015. I was won over by their wonderful deceptive T.V. ads. Sitting in my living room trying to learn more about my new phone I realized that I had no service. Called customer service in India, lady says "buyers remorse, return phone to store." Salesperson assured me that I would have service living 1 1/2 miles from city limits. Returned to Wal-Mart, salesclerk laughed and said that if I didn't live within the city limits, that I would never have service. I had the phone (with no service) for 2 days and received a bill for $20.22. Do Not Buy Family Mobile!!!

Overall I like Walmart family mobile but I just have one small issue when I signed up for Walmart family mobile. They said it was unlimited talk, text and web but I got a message stating that I have reached my 3G limit so does that mean I actually don't have unlimited web or do I.

I may have lost my phone this afternoon. It is Friday, 4/10/2015, at 11:16 pm. I have spent an hour or more trying to find a quick/easy way to report it as lost. No luck. I have to wait until Walmart store opens at 8:00 am. Hell of a way to worry and inconvenience a customer. This action should be readily and clearly available and should occupy a VERY PROMINENT POSITION ON THE HOME PAGE. If in fact my phone is lost and charges are on my account I may sue them. I will NEVER use Family Mobile in the future. This STINKS so bad.

With Family Mobile you will get dropped calls, lousy customer service, and their rates are expensive compared to other carriers. I pay $55 a month for Verizon and that includes the cost for my iPhone6. Family Mobile you have to buy your own phone upfront and then pay around $44 a month for rotten service. I switched to Verizon and kept my same phone number, so the phone number that I had with Family Mobile went to my Verizon account, so Family Mobile no longer had that number. I thought that meant that you automatically cancelled your account with Family Mobile - WRONG.

Bought the phone for $99 with phone, sim and service. Walked out $179.00 broker. Phone worked great first month. Started dropping call, not ringing when call would come through but would get a voice mail. Went in multiple times for help. Called multiple times for tech support, nothing worked. Last trip in to try and get help, was told by service guy that the only thing that would work is to buy another phone. Paid my last bill March 22. Phone completely died March 23rd. Received another bill for the one day and now I have to pay $45 for one day of no actual service. Why is whenever you buy anything the company plays stupid and nothing can be done? Three phone calls today for customer service and out of three people, only one person spoke little English. So they couldn't help me. Another bend over without a kiss.

I have been getting charged for a phone that hasn't even been used for 3 months, and so I contact them today, and tell them I'm still getting charged, and they pretty much tell me they can't do anything about it. Why should I pay for a phone that is no longer being used?

I started a new line on an account. In order to do so, I gave them the sim card # etc to start services. I wanted to transfer my number from previous provider. The rep told me its too late that I cannot transfer number because they are not able to. The rep then hung up without notice. I called again, then they said they needed the acct # and pin from my previous provider. I barely can understand the representatives. I gave them the info needed but I waited the 24 hrs to change number. They told me that it didn't get transferred, the other provider didn't release the number. This was the response several times within the day. I asked to speak with supervisor or manager, the rep said wait and put me on hold, then the line hung up.

Called three months ago concerning my caller id was told to wait 72 hours. Waited. Turned around the problem was not fixed. Called once again the same thing happen in. Again told to wait 72 hours for once again nothing to happen. It's since has been three months and my caller id still isn't fixed. Asked them to credit my account at least 5 or 10 dollars for the hassle I was told to send in a email only to find it there is no email. Family mobile is full of a lot of CRAP. I AM A VERY UNHAPPY CUSTOMER.

I ended services meaning I did not use the phone, it was terminated January 2015. Family mobile then sent me a for $38.28 Feb 2015. For what they call post paid services which I thought was strange because at the time of purchase no one ever said it was a post paid company I had to pay before using service. Then I get a bill in March 2015 for $77.00. I called to get more information about it, then they referred me to a EMAIL in which everyone sends the same thing and is very nonchalant as if they don't care. Overall I have never experienced anything like this with a phone company and I am very upset and feel as if nothing can be done, and the company doesn't care. It's a complete rip off and they should not be in business. They are bullies with no remorse.

My boyfriend and I have been with them since Oct 2014. It is now March 2015. We applied for the lifeline/inreach program and were told we were approved. We have 3 kids and I'm pregnant with our 4th. We got told our bill would be 40 dollars - that was a lie. They keep trying to charge me over a hundred dollars each billing period then they shut my phone off each month.

I have got 2 lines with Walmart family mobile and have had good luck so far. My son has been with them 2 yrs because I felt it was a great way for him to have a phone with out it costing a lot since he was only 10 yrs old and no other provider hardly gets a signal at our house but T-Mobile and AT&T and Sprint. After he had his for 6 months I got mine. I had my phone for a year and it was stolen. I got new phone had no problems getting it all switched out except buying a 25.00 sim card.

I would not recommend Walmart My Family Mobile through T-Mobile at ALL. This is by far the worst phone company I have ever dealt with. The phone was purchased and activated late September for my daughter. In mid-December, the phone stopped having service (only available for emergency calls) after I had just paid for it a week ago. I called customer service after she didn't have service for two days and they told me it was still in service. The representative had me restart the phone a few times and after a few tries, it was able to make calls again. However, that only lasted for two days before it showed no service again (couldn't make/receive calls, texts, etc. - not only in our town but anywhere we went).

I switched to Verizon on January 26, 2015. They paid Family Mobile 150. I got a full bill and paid it in February 2015. I called and explained that 1 line was turned off in January and to cancel 1 more line. So that left me with one line with talk and text for 24.95. I'm got a bill for 113.00 dollars in March. I called and told the same situation. They reduced the bill to 80. So how is that equal to 24.95? I was ripped off big time. And I got nowhere with the foreign company that is handling this. And I could barely understand the person.

As a parent of a young daughter, one of the main reasons I got this service was so I could monitor my daughter's call, text and web usage. I have always been able to see the usage details up to the prior current hour. Saturday afternoon I could access the usage information. By Saturday night, I couldn't get in anymore. Keep getting a message "Information unavailable". I understand systems go down and need repair however it has not worked in over 4 days and every time I call (4 calls since Sunday) inquiring why it's down (only my account is experiencing this problem) I get customer service employees who can barely speak or understand english, which I can accept, however no one I have spoke to has any knowledge of their site or how it works.

On January 12th the customer representative confirmed our account was cancelled. However when I received a bill in February stating we owed money I contacted them. They stated that the billing cycle was Jan 13-Feb and we owed them money even though we cancelled account on Jan 12th. I received another statement for March Billing cycle. I had set up for auto Withdrawal on my credit card and had contacted the credit card company with dispute. They had credited my account for the two statement periods. When I received a statement for March billing cycle I called Family Mobile who agreed that I owed, Dec, Jan and Feb but then they charged additional 35.00 for me disputing. I am furious. I agreed I owe the charges for Dec and willing to have paid for January. But the Feb and additional 35.00 (i.e. March charge) RIDICULOUS! They were not willing to negotiate and even charged a $5.00 fee to make the payment rather than auto charge.

When I called to cancel this in early/mid January, the representative stated I'd have one more final bill, I agreed and paid said bill. I then got hit with another bill that was not mentioned in the original cancellation call. When I called and explained this to the second representative I was provided completely different information from the first representative. Being in customer service myself, I don't feel that it is right for this charge to still exist. It is A.) not my fault - the first representative got it wrong initially, and B.) it's been more of a hassle after "cancelling" than it was when I had the service.

The cell phone service continues to over charge me on monthly bill, putting services and adding things that I don't ask for. I asked several times by calling the 611 number, they are no help taking off the charge correcting the bill. I want the twenty dollars extra taken off my bill. It was for a service I did ask for or use. Acct.**, I have two lines-- one is **.

I think it's great, got the bill nothing over $40. The phone is good too, pretty indestructible if you ask me. I've dropped it so many times it hasn't cracked yet. To me the only problem is if I'm not in a big city, the signal is not good. Well besides the case which I can only get on Amazon and not usually at a store I think it is just GREAT.

I have never had a problem with WFM. I think it is a great service at a great price. The service powered through T-Mobile, has never had a dropped call in the 3 years I've had the service. I've been late on my bill quite a few times, not even once was my service interrupted (and once I owed for two months of service and still, my service remained active). The call center is outsourced, it can be difficult understanding the person on the other end but I guess it's better than a rude one, which is probably what would happen.

I try to pay online, but the page has an error and they charged my visa three times I called the bank to stop those payments but they need a fax with an authorization from Walmart family Mobile, but they claim that they doesn't have fax or email to send that authorization to release my money... I had a three-way call with family mobile and my bank, neither of them was able to help me... Now I'm waiting 5 more days to call again and check this issue again.

PEOPLE BEWARE!!! This CO is a rip off and it's not fair. I can't tell you how many problems I have ran into with this company. I had them for about 2 yrs, even switched my mom to them. Now I had to switch my mom over to T-mobile because they were ripping her off too. And as soon as my plan expire, I am definitely switching also. They are the worst. PEOPLE BEWARE!!! Don't choose them.

I purchased a pre-paid phone from Walmart under the Family Mobile trademark because I was told it had great service and it was less expensive than some of the others. After purchase, I activated the phone as the instructions indicated. The phone would not receive a phone call from my home phone or my other mobile phone (AT&T). This was unacceptable because the phone was for my Son and we needed to be able to call him.

Ok let me start with saying my roommate and my husband and I are all on the same account. My roommate added his phone to my husband’s account later, he also is a Walmart employee and is trying to get to be the main account holder. He was told to add his phone to our account and then call and change my husband being the main account holder to my roommate to be the main account holder. Well that isn't the case. Once he added his phone he called back and now they are not wanting to do what they said could be done. My husband is away in training and can’t use his phone. I have called his boss to see if I can talk to him real fast so they would hear his voice say that they can talk to me and also change him from the main account holder to our roommate being the main account holder. My husband also asked is there anything he needed because he couldn't be on the phone very long. The customer service rep said “no that was it”.

I love their commercial and was talked into buying a ZTE Zinger. The phone was okay, but it didn't have enough internal memory which caused numerous low on memory problems and warnings and delays. But what gets me is that you have to give Walmart your debit card information to pay online. I use PayPal, but Walmart doesn't give that option, so I paid my bills in the store and found out they charge you 88 cents to pay your bill. Anyway I soon cancelled my account (not easy to do) and sent my final payment in by mail with a check. I just got the check returned with a letter saying they don't take checks and I am liable for a 5.00 service charge for not paying on time (The check was on time). So I'm not going to give them my credit card info because Walmart gives it to others like "Free Shipping" (another story).

Mom & Dad & I have had family T-mobile through Wal-Mart for a long time. They like it because was cheaper than the other company they had before (Verizon). We have now as a family decided to go to Straight Talk. Being all adults in the family it gave us the phones we wanted with different price options that fit us best. We always pay our bill on time which is halfway through the month. Now since we want to cancel the person on the phone at T-mobile said the billing date is at the end of the month.

I paid my Family Mobile bill online at the Family Mobile website of 38.02 on March 2nd. The online system took a double payment off of my debit card and has not returned or credited my debit card of 38.02 yet - today is march 10th now. I believe they are stalling and when you call you get a hundred different answers when and why its such a process getting my money back. I am now taking legal action for fraudulent use of my card from the Family Mobile website for 38.02.

I am having problem with Walmart family mobile cellular service. I changed the carrier in December 2014 and paid the December bill, but now they keep sending bills for January 2015, even though I changed the carrier in December 2014. I did not paid the bill, now they sending final notice with $35 penalty, plus bill. I try to call and complain but phone answered by someone I could not understand. I am confused whether to pay the bill or wait for collection agency.

I opened a Family Mobile account and it was only supposed to be 40.00 which was around 70.00. I added another account which was supposed to be an additional 20.00 but was almost doubled so I closed the accounts the 15th of November 2014. They continued to charge me. At first it was around 300.00, then was dropped down to 120.00. I talked to customer service and they admitted their mistake and want me to talk to my Family Mobile online so the charges can be cleared. I cannot log in to a closed account. That is their responsibility since they admitted it was their mistake. Can you help me?

Purchased a new phone to add to my wm family mobile acct at a walmart store in Joplin, mo. It was a flip phone to be used for calling and text only. We made that clear to the person setting up the phone at the store. This was 3 months ago. Our first bill we were charged for web. When called was told they would change but it would take a whole billing cycle. And we could request a refund (email given). Thought it was taken care of. Web on other phone quit. We call and was told that web was taken off our other phone and put on my flip phone. Again we were told that they would change it in another billing cycle, and gave me a different email address to get a refund. From the store to the customer support and billing they are a bunch of nonprofessional know nothings. I have not received any monies back or my service corrected. This has gone on for 3 months and I'M pissed.

I had two phones from Family Mobile. I canceled one phone and they still didn't cancel the phone. I let the phones get turn off for two months and so I went to Walmart and paid for one phone to get turn back on, and they didn't turn the phone on until I called them asking questions. And they said I owned $99 dollars and both phones was off two months. So they said I still own $59 dollars, and they said if it don't be paid before the 9th of March, the phone will be cut back off. And not only that, two months ago I pay $29 dollars for one phone and they didn't even turn it on because they said we got to pay for the other phone too, but we canceled the other phone.

I bought a phone (Sparq2). It broke within a week. I tried to return it and couldn't. Had to buy another one. I also bought the service plan and that phone broke. Now trying to get it fixed was Hell on the phone between Walmart and T-Mobile. I got the phone back after a month. I try to turn it on, it locks and I had to buy another sim card to get it unlocked. So I'm good for 2 months and the phone breaks again, bear with me 3 phones within 8 months. All Broken, I tried to get help from Walmart Family Mobile. They tried and told me I needed a new sim card Again. That must be how they make their money to pay Rev Al Sharpton and get this Crap from China that breaks Down all the time. Both Sharpton and China are Bigots and Hate America, the World's Worst Phone - Walmart Family Mobile. They SUCK like Sharpton does to the White House. Why can't he pay his taxes 4 Million plus interest, he should be in JAIL along with these phones.

I got a Sim card from Walmart and activated my cell phone but I got a message telling me that my cell could not be activate cause it was block. I call them back and told them I wanted to cancel because the cell problem. They say it was OK and today March 2, 2015 I got a bill. Why I should pay if I know I don't use this service at all and here I am thinking it was cancel until today that I got this bill. I don't think this is right and I don't think I should pay anything that I didn't use at all...

Worst customer service. I called to cancel my account and pay my final bill they tried to charge me 2 months. I asked for a supervisor and the guy said he was a sup although he couldn't fix my problem, so I asked for his boss. He kept giving me excuses so I hung up. Called back, asked for a sup. The next guy said his sup was in a meeting and would have him call me back. I found that really interesting my issue still isn't solved but if you'd like to keep your sanity don't sign up with Family Mobile. I paid my bill every month and was with them for around a year. I want to pay them for my last month of service but I refuse to be double charged. This is one big hassle over 50 bucks and I'm being dicked around by Family Mobile.

The service was good. But we needed the line temporarily. We called the customer in October to discontinue the service which they never did and kept on charging me. As I was out of town I didn't receive the bills so the due dates past so it was a horrible situation. Now whenever I call them they ask me to go to the Wal-Mart to resolve this issue and when I go to the Wal-Mart, they are clueless. So this is a vicious cycle. They still are charging me. I don't know maybe I have to pay for 4 months bill just to save my credit score. By the way didn't use the line at all after mid-October and it is March 1st.

I changed FROM Wal-Mart family mobile to Cricket in Dec 14 because my service was very poor. My internet was very, very slow and I never ever reached close to my limit. Several times texts would not deliver for a day or two. I called and complained - no improvement. I switched to Cricket - immediate improvement in all functions using the same phone. Wal-Mart family mobile billed me for 2 months after - NO CONTRACT. It's obvious they like to push people around if you leave by billing you for extra services you didn't get and intentionally limiting the internet speed. There is no way this is an accident. I truly believe it's fraud and they're fully aware. Sad. Very sad.

So I thought Family T-Mobile was pay-as-you-go phone. I paid a bill today of $67, some change, and waited for my daughter's phone to turn on. Hour later... nothing. And when calling earlier, spoke to customer service...they never told me it was no longer activated. Spoke to another customer service representative and said they would not refund the money. Bad customer service, lies. Don't recommended anyone to purchase with Family T-Mobile.

I cancelled my service with them due to poor coverage in my area. I called to find out what I needed to do and followed everything exactly. I was told I would get a pro-rated final bill and given the amount with a confirmation #. Upon receiving my final bill, it was for way more than I was told it would be. I had to email them concerning this, as they couldn't do anything for me over the phone. I heard back from them on the new discounted amount which was still more than I was originally quoted. I tried to call the company and find out where to mail my final payment, and was told I couldn't mail it that they don't except checks. I could either pay it over the phone and pay an extra 5.00 to do so or go to the store and pay it. That is ridiculous in my opinion to have to be so inconvenienced this way.

I had an account with family mobile, and my phone was stolen. I called Family Mobile, telling them of theft. I listed day and time. 2 months later I received a bill for 2 months of usage. This being the months after phone was stolen, so I know I didn't use the phone. I called Family Mobile and gave them date and time I called. They of course said they had no record of me calling. I sent them a email AND a letter stating I wanted a written statement of my account, and a letter in writing once I paid bill, stating they would cancel account. They said due to privacy issues they could not sent me a statement of MY OWN account, which they wanted me to pay on...wtcrap??? I paid bill, but am waiting to see what transpires next. I have in writing of them saying account would be cancelled. If they don't...guess an attorney is my next option or BBB.

As I read so many reviews not one review I read said anything good about family mobile. This phone service is a wreck. Customer service seems to be trained not to be able to handle any issues but to accept money from customers because anytime you call with a complaint you can't speak to anyone. They give you a customer complaint e-mail address. They will respond but never honor your request. They are just a bunch of cowards. They will not physically speak to anyone. I am definitely going to another company just because the service is cheap... You get what you pay for!!!

My pops is pissed!! He got the phones, since it would save him money, but it has been nothing but trouble & not worth paying less. All his phones freeze up & they wouldn't let his granddaughter's phone be on same plan, to save more, since they have different area codes. He doesn't understand why it should matter, when it didn't with other companies. When he called support, they, in a round about way, told him he was screwed. He feels it's BS & wishes he would've stayed with Straight Talk!

Absolute worst service ever...I was in the hospital last month and had my son pay the bill for me. He accidentally paid $1232 on the 30th of January and trying to get the refund back ever since. I called in on the 5th of February after I got out and they said it would take 5 business days to process. On the 12th of February, nothing came back. So when I called back on the 12th of February, they said it would take another 5 business days because the refund was processed for the wrong amount. So I called back on the 18th...they said it would take another 5 business days for a paper check - now I have to wait until the 25th of February. Kept saying it needed to be an approved refund. You didn't have to wait 15 business days to approve my payment!

So I was bill for a line I did not have so they told me email you all to get it took off my bill. The number end **. Please take care of matter and you can email me please.

Was not aware that this phone service you pay for what you used previously. That was one issue. Second issue they do not send out paper bills or send an email stating that you owe on a phone that is no longer working and so they bill you for Service still. Did not know that I was still being billed for service that I was not using until they cancelled the account because they weren't receiving payment. Then I received a paper bill in the mail. I have asked for copies of the service that I used such as calling from the phone, data use from the phone, text messaging from the phone and all I received was feeling about the phone but not the usage.

In December I got a collection notice for $85 for service I don't even have, nor did I ever have. I called the number in the letter. I didn't know the PIN number, so they refused to even talk to me. They told me I had to go to WalMart and prove who I was and then they would talk to me. So, off to WalMart I went. I finally talked to someone from India. I spent over 45 mins on hold to be finally told the issue was taken care of, and that both lines were shut off. I was given a case # and I thought all was well. That was until Jan 20th when I get a bill for $126. So, I call again. Same run around about not having a PIN number. I gave them the case number and back on hold I went. The guy came back and told me I was given wrong info and that the case was not resolved and that they would contact me when they resolved it. So, what more can I do but wait some more?

Paying for 5gb of data & @ 3gb they drop your internet speed to a snails pace. Called them, they said "don't worry they would fix it", 2 days ago. Today I received a text telling me I reach my 3gb limit & my data speed would be reduced. Called them & was told 5gb of data is 3gb. Nothing can be done about it!!! I'm contacting Wal-Mart in a little bit. Should have known better trusting Wal-Mart. DON'T TRUST WAL-MART!!!

I sent my cell phone that I had trouble with. Customer service told me to take the battery out so I tried when they told me to. So it still didn't work. Well the battery wasn't suppose to come out. I was doing what they told me to do. So I ask them could I send the phone in. So he gave the address to send it in. So they rejected the phone because the battery was touch. I was only doing what they asked me to do and they rejected sending me a new phone. I feel they were wrong. I have my whole family on this plan. I'm looking for another company to pay my money to. I've got the best phones family mobile outs out. Two Fierce 2 and my phone was a Fierce 1. Bad customer service.

This is the worst customer service I have encountered. I always pay my bills on time, and after I disconnected my service, they claimed they never received my last payment. However, they did withdraw the money from my account. The money is gone, but they are threatening to send my lack of payment to the collections agency. I've called customer support only to be passed around to different representatives who each told a different story. When I asked to speak with a manager, they dropped the call. Seems convenient. I have another cell phone provider now, but my problem has yet to be resolved. My bank is planning on calling them again. Overall, you get what you pay for when it comes to cell phone coverage and customer service. I don't think it's worth the savings. Good luck if you try it!

I had purchased a T-Mobile phone from Wal-Mart and then my family plan for my 10 yr old grandson. The phone was what you would give a kid even so it did have internet serv etc.... Well I decided that it would be cheaper to just put him on my AT&T plan. So I called and cancelled the service to my family plan on January 31.

Signed for the $34.88/mo plan (unlimited Talk,Text & Web...but they charged me $44.96/mo. I called the manager and I was told to write out an email... (Done that) And problem has never been solved. Called again the customer agent said again to write another email!!! I paid $39.96 and my bill still showing i still due $5. They did not fix the problem and customer agent was very rude and mad at me for calling back!!! What a bad experience!!

I have been a customer for 2 years. I was told Wal-Mart Family Mobile is a no contract prepaid service. I ported my number over to Straight Talk and I received a bill for over 90.00. Now with it being prepaid you shouldn't be billed correct?

I purchased a phone for my daughter in late September. I decided to go with the Walmart Family Mobile, as it looked to be the most inexpensive and it was pay-as-you-go (aka month to month), which I prefer. I bought the phone and the activation kit. Took it home and activated it. Gave it to my daughter and she realized fairly soon that something was wrong with the phone. The phone told her that it had an old card or something which made it impossible to actually make any calls. She could text and receive calls but she could not call out. Before I could address that issue, the phone started acting funny - the battery drained very quickly and it would only turn off occasionally. Finally, it just stopped working. We owned the phone for less than a month.

I got the phone as a gift. I never got the advertising price. My bill kept going up. When I decided to leave family mobile didn't know I was going to get a bill. Because it was suppose to be prepaid account. Bill went from $40 to $80. They are trying to charge when I shouldn't have a bill.

I signed up for family mobile on 9/21/2014. This has been the worst experience I have ever received. They lied to me stating that I was able to use my current galaxy s5 I had to went a purchase one of their awful phones. I wasn't able to use the phone service until 10/4/2014 but was still billed for a month of service. I had to take a phone back also to them because the screen kept freezing up.... they promised a 3 & 4g service come to find in my area there isn't such a service. In my area it's on 2g..

I am extremely disappointed by Walmart's Family Mobile's abusive business practices. On 1/21/15 I called 877-760-8760 regarding my bill and challenged a Manager called Robert with employed number **, to look into my billing issue and to return my call once he was able to access my account. To my surprise, Robert instead released a threatening letter dated 1/22/2015 as a Final Billing Notice and threatened collections and reporting my issue to the credit bureaus, although my bill was only about 15 days late. I had a very high customer service expectation from Walmart. It is incomprehensible to me that an organization such as Walmart will tolerate such an abuse of power from one of their employees.

Got this service about 18 months ago, bought an LG Optimus L-9 at Walmart which was a T-Mobile phone, installed the Family Mobile Sim card, and had to call Family Mobile (Only location is INDIA) to transport my old number to the phone. Somehow, this got done without problem, don't know how because no one speaks English. Over time the phone worked well, it is pre-loaded with T-Mobile software that CAN NOT be removed and will haunt you constantly. Also, keep in mind that you only get to use a few T-Mobile Towers, not all of them.

Worst customer service. I was spoken to like I was illiterate and when I asked to speak to someone over his head he got even nastier. Then sent me back to the reception never fixing the issues that I was having nor gave me any other information on how to get in contact with someone who could help me.

I cancelled my service with them due to no phone service in my area. Then I get a bill in mail saying I owe $70.54 cent. Mind you my bill was always paid on time thru auto pay. When I call and ask why I got this bill the man told me that's what I owed. I said I shouldn't owe that I cancelled my service. I tried to explain that the only thing I should owe is for 16 days since I didn't have phone on for complete billing cycle. The man refuse to listen so I asked to speak to his supervisor then he hung up on me. I call back and a woman does the same thing. This company has very bad customer service. I call back for a third time and was put on hold for 45 minutes then I gave up and hung up phone.

Purchased "smart phone" and service plan July 26, 2014. Paid the pro-rated fee, line activation, etc. Phone did not work properly. I frequently had (85-95%) of calls that were "dropped" or the other person could not hear me. I could hear them. Of course, 2 week period to replace phone was past. I sent the phone in 3 times to Samsung for repair over the period of Oct-Dec, and also called and visited Walmart, more times than I can remember to see if there was another issue. The staff at Walmart routinely did something with my phone, who knows what, and I was sent on my way. Phone still did not work. Samsung could find nothing wrong with the phone. I have a stack of papers documenting my online chats and repairs, etc. for this phone.

I got it as prepaid company and when I bought it, nobody explain its not. They keep charge you if you stop charge it. If it will be nicer if they tell everybody they are not prepaid company and it end, I have to pay them for something I have not use - Even when I told them I was outside the country for the time period, and I send them copy of my flying ticket.

First I had 2 phone lines with Family mobile, I called in August and asked that one of them be suspended and asked how it worked. They told me that as long as I called back within a certain amount of time (I can't remember now the length) that I would be able to just have the phone activated. I called back within that time frame to then be told that I couldn't reactivate the phone and would need to get a new sim card to reactivate the phone. After talking to several people I didn't get any satisfaction so I never reactivated the phone. In this second incident Family mobile lowered their rates so I called in the beginning of Nov to get my rate lowered. The Customer service rep said that it wouldn't be changed for Nov but it would in Dec, well can you guess what??? No change. I am on the phone right now as I type (2nd call, 1st rep hung up) waiting to speak to a supervisor because the first rep, who hung up, said that she didn't see where I had called. Their customer service is the worst ever.

I've been a Walmart Family Mobile customer for 2 years. My experience was decent until November, when my phone had water damage. I went into a T-Mobile store to replace the phone, when I was asked for my pin number. I told them what I believed it to be and they said they could not access my account. I asked them to send me a new one, but they said they could not do that for security purposes. They told me to go to the Walmart store where I purchased the phone where I would get the help I needed.

We browsed Walmarts wall of prepaid phone selections and determined after our research that "Walmart Family Mobile" was the most inexpensive. We just finished up our contract services with Verizon and were looking for something cheaper in price and prepaid. We were told by the Walmart associate that this was a "PREPAID" phone when he was explaining how the service worked. We paid for the phone itself and the first months service (another reason to believe it was a prepaid service) totaling $45.

In November I wanted to switch service to Straight Talk. To change my phone number I had to know my pin, after trying unsuccessfully to get this from Family Mobile I finally got a new number. While I tried to cancel my Family Mobile in November they said it was "too late" and they took another payment in December 5th. I called again December 5th and was promised they were canceling my service and no longer going to take any money out of my account. Well now it is January 6th and again Family Mobile has taken another payment yesterday. I call and they tell me I did not cancel my account until the middle of December and so they were taking another month. They say that I use data which seeing how my phone was broken and I had a new provider it is beyond me.

Hi, I called 2 months ago to take the second line on my phone off and my bill always high - not sure why I am getting bill for a line that should have been off. Please help fix the problem. Thank you.

I cancel my services on Nov. 11, 2014 and you are still billing me. Why? Your customer services sucks!!! I need someone to call me.

Today 12-31-14 I received a notice on my cell phone that account was not paid. This cell phone account was on auto pay from a checking account that was closed on 12-8-14. On Dec 8, 2014 My Family Mobile account online with Family Mobile was changed in their system that there was a new checking account and their system showed that the change was in and that my payment would come out of the new checking account on 12/27/14. (I have the printout of my account when it was changed.)

I really wanted to rate this mobile service a ZERO but one is the lowest it will allow. I've had this service for exactly 35 days but the total bill was $75. Prorated the 17 days for the first month, and billed me the whole month for the 18 days usage. Calls were dropped, 3g is worthless, calls would go directly to my voicemail and I was missing important calls left and right.

I am appalled that you are not willing to give us credit. After three attempts on our part to resolve the issue and your customer support unable to assist us, and because your product lost the network programming. Are you able to take any responsibility for our visit to two stores and two calls to customer service before we could use your product?

When I purchased the phones and everything required to activate and use these phones, it was my understanding that I would get billed once a month and pay it. After I cancelled the service I get terse mail stating I owe what comes out to over a month were of billing. After repeated attempts to contact them via phone (my new service) and by going to MyFamilyMobile websites, I am still where I started off at - ANGRY! I'm being billed for service that I did not have and their convenient run-around website doesn't offer an option to do anything except pay this erroneous bill. It is also infuriating that I live in the USA and have to speak to someone that I can barely understand because they don't speak English. What the heck is going on here? Am I the only one with these issues? What options do I have besides paying this fictitious bill?

Family talk plan was supposed to be 24.88 per month unlimited. The first bill was $27 dollars with tax, now the second bill is $45. We don't use internet. WTF. I am going file a complaint with attorney general consumer protection division. I can't seem to be able to talk to a person for any help. If anyone has a support number that I can actually talk to a person, please give it to me.

I recently received a text message stating that my payment was found. I was wondering why it has not been applied to my account yet. By not being applied to my account it shows my account is past due. The payment was for $43.88 and was applied to the wrong account (**) instead of my account (**). MY MOBILE NUMBER IS **. I have spoken to a representative and she varied that it was found by the notes in the computer and don't understand why it hasn't been applied to my account. So please can you add it to my account so I am not in past due status?

I have an issue with your lack of information told to me from customer service department about my service. I am very upset that I have to pay for service that I haven't used since November 24 until December 19. I had phone shipped on November 24 and I waited a whole month to receive a phone that was told to me it will be here in 7 to 10 days which took a month, so I received the phone after calling so many times from different people telling me lies and I am getting frustrated with the lack of not trying to help me solve my problem. So I called again on December 13th and I talk to someone that said my phone was not even order yet for replacement until that day and it haven’t been shipped or no tracking number so I was really hot and my bill was due on the 17th of Dec which I think I shouldn't have to pay for services I haven't used and I think you guys need to credit my account and I am not paying for it. So I think someone should fix my problem.

I called to find out why was I still getting calls on a phone I was not using. That my phone was a prepaid phone. The Lady Vana operator # ** tells me they aren’t prepaid. I have used prepaid phones for years and others I know and if you don't pay you don't have your phone on until you pay. So I assumed it was off! The lady tells me they aren’t prepaid but then says they are. However; the lady said I had to call in to cancel it. Then says that I would have my bill adjusted up until the 10th of December.

I called Walmart Family Mobile on December 9th, 2014 to cancel my service. That was the last day before they would start charging me for a new month. So I cancelled. I cannot get any service where I live, and it was pointless to continue using it. So I called customer service and she said, "It's good you called today to cancel, since is the last day of the billing period." I told her I wanted to cancel my service, and that was that. I could no longer access my account online and my bank statement stated I paid for the period of 11/10-12/09, and it did on the website as well when I could access it. However, the customer service rep seemed to disagree. She told me I had another month to pay for, which didn't make sense for the prepaid phone that I signed up for. Sure enough, today, I get a bill in the mail for the period of 12/10-12/28 when I am not even using the phone!! How can I use it with no service?! I am not paying this bill. The entire process, and company of Walmart with T-Mobile is deceitful. What are they going to do, keep billing me every month like I am using the phone when I'm not? Please.

Someone tried to pay for their bill with a check but they placed the check on my account and now because that person canceled the check, I'm being charged the return check fee. I have been given the run around since Friday and here it is Monday. They tell me they can't tell me who or where it came from that if I want to keep using my phone I have to pay the fee.

I've had Family Mobile for about two years, and I've been very happy so far. The service is great where I live and work, I never have trouble getting 4G. Sometimes when I travel I'm unable to get internet, usually when there are only AT&T towers around... but I'm almost never caught with zero bars. Compared to Virgin Mobile, which I had previously, it's a fantastic bonus to be able to call and send texts from another company's towers... Virgin didn't give me access to Verizon's towers. I have had to work with customer service on a couple occasions... activation and correcting my phone's MMS settings. Both times the service was what I expected... not too much waiting, fairly friendly, helpful people. I suppose if I was upset or accusing them of lying that may not have been the case.

As it started on or about the 13-15th of October 2014 I called customer service because my touchscreen was unresponsive. After following agent's advice of doing a master reset it was discovered that my device was still within the window of warranty exchange. Following exact instruction from the agent I mailed my device with tracking information attached to the facility of Rochester, NY. Was advised it will take 7-10 business days once received to complete the warranty exchange. I called just before Thanksgiving weekend to check on the status of my order. Was advised of no order matching the number. The same order number I gave to several agents and supervisors, was told the number did not exist, was told the number was invalid, and was told the order number was correct.

I called to find out how a prepaid phone can have a "past due" bill. I have used prepaid phones for several years as have many people I know and if you don't pay you don't have your phone on until you pay. Purpose of prepaid. The man tells me they aren’t prepaid but then says they are. The Walmart employee at two separate stores told me it was a prepaid phone, works same as Boost and Virgin mobile. The billing is done the same as a contract phone without contract!!! They say it’s so much a month but then it has a bunch of fees that a contract phone would have. I was told it was because it’s T-mobile and they don’t do prepaid phones then told that it was because it’s a Walmart plan with T-mobile. He talked in circles. Then I asked for a customer complaint number or supervisor and I was told, "We don't have those departments nor a number to a supervisor." Seriously. I don’t know any business that doesn’t have this. He kept stating there is no one to contact for a dispute or complaint and that "it’s not a prepaid phone and said Walmart did not give me the correct information."

My family used Family Mobile for a year until they decided they wanted to switch carriers. Everyone but me left for another carrier and I was left with my own account. When the new billing cycle came about, My Family Mobile wanted me to pay for everyone who was previously on the account even though they have not used the service for two months. After calling Customer Service twice, they told me that according to their "policy" I must pay fees for all my family members who haven't been using the service for over two months. I've explained to them that before everyone left, they have paid for the previous month... they said that it didn't matter.

I purchased their phone and at first was happy. Then I started getting messages about five days late. I talked to Walmart and they said they don't deal with any of that. In addition to that at the store they advertise one price but you end up paying more so they're not as competitive as they make you think. I paid my bill late and for them to fix it took about two days. Then when my bill came they had added an extra $10 to it without justifying it. I cancelled it then they still sent me a bill with prepay. When you don't pay it just cancel out. They shouldn't be billing you since you prepay. This is totally wrong. I switched to Verizon and am now only paying $25. As Walmart had promised I'd be paying them for text and talk which is all I needed. My boyfriend has been with them a long time and I'm staying with them.

I cancelled with Walmart Family Plan and could not pay the remaining balance online since the account was closed. I called Walmart Family Plan and talked to several reps, each as discourteous and unpleasant as the last. They would not take a payment over the phone without charging a fee. I had two random balances follow the other, and each time I had to go into the store and pay.

Today I called family mobile customer service trying to make better sense of my bill and was greeted by a very rude and unhappy employee. I'm a very patient and understanding person but after being told to be quiet one too many times I became annoyed myself and asked to speak with a supervisor. Finally after twenty minutes of waiting I spoke with someone who was able to help but didn't quite get accomplished why I called to begin with. I recommend if you need help with anything to do with help about a family mobile phone, go to their t-mobile store directly.

I have not been able to dial out for over 2 days due to if you call my phone the message you hear is "all circuits are busy now, please try your call later".

Poor, ignorant and complete liars is the best way to explain customer service. Since day one I've had issues with them. Whenever you sign up with them you call to activate your phone. They ask for first, last name, address and ID. I later found out all my info was incorrect. Whenever my phone crashed I called CS to correct my address, etc. After finding out CSR never changed it so I wasted my time calling them for nothing. Same thing with not 1, 2 but maybe 3 to do something so simple like an address change. I got so angry that I had to change it myself by going to my account just so I could receive my phone. It's been 3 months, still no phone. I've talked to CSR supervisor & manager to be lied to time after time. They sent my phone to NY Indiana but never to me.

They say they have unlimited text, talk and web but what they won't tell you is you don't get high speed internet the whole month. You start off at one price then end up paying another. I wouldn't recommend this service to my dog. Don't get them. It's a waste of time.

I've had this plan for over 2 years. I have 5 lines and have never had any issues! The reps have always been helpful when I've had a need to call which has only been when we've upgraded to a different phone. My bill with AT&T was almost $500 a month for the same amount of lines... We've updated our phones to the Galaxy and iphone 5. No issues with coverage anywhere we've gone either. I have recommended this service plan to many of my friends.

Customer service agents are hard to understand. Rip off. While running a new deal for new customers at a discounted price, didn’t want to match that price, made me wait. Charges you extra for paying bill in the store. States internet usage is unlimited. LIE! Towards the end of your bill cycle internet will just completely stop for days or weeks. Very small selection of phones. I've had many problems with my Samsung phone. It’s still under warranty... instead of sending a voucher through email and bringing it to the store, they want me to send it in. Um... NO! Its winter in WI. I wot 30 mins from home… car accidents? Car breaking down on road? I also have 2 kids in school - One being autistic, I HAVE to be able to be reached at any time. I'm NOT going TWO weeks without a phone! Rip off. Terrible company.

I have been a loyal customers for years and have referred many many customers recently, when I found from my referrals that there bill was a lot lower then mine. I called on October 2nd to change plan and I spoke of the many referrals. The FM Rep agree I can get a better deal. Same or more coverage for less money.

I got horrible cell service while I had used them, but then my experience after porting my number elsewhere was even worse. First, I will preface this with saying there was not a single time that I got to talk to someone that spoke English as a first language. Heavy accents all around, no matter what day or time I called. Second, the automated system you call into is very clunky, with few options and no easy way to get anything you want done. Finally, I will say that no one seemed to be willing to work with me in any competent way.

From July 2014 to October 2014, F&F were unable to call me from their land line telephones; the only calls I would receive, from cell phones....and elders do not all own cell phones. After calling Wal's Mobile, SIX (6) times, and being told for an additional $50.00, they could change my phone number and then I could receive land line calls; or, being promised a "FIX", this problem was never fixed. The phone reps barely understood English, or spoke English so poorly, I wasted my time trying to get this fixed. STOP, DO NOT GET THIS SERVICE, YOU WILL FEEL SO MUCH BETTER BANGING YOUR HEAD AGAINST A BRICK WALL THAN TRYING TO DEAL WITH THE CUSTOMER SERVICE REPS, BECAUSE THEY REALLY AREN'T SERVICE REPS, THEY ARE NONE U.S. CITIZENS WHO HAVE AMERICAN JOBS, FOR CHEAP. I'm w/ T now, no hassles, easy peasy.

Not even to my worse enemy I wish to pay for such a bad service. I simply don't recommend it to anyone. My money is better anywhere but not to pay service you partially get or never get.

We had a prepaid account with this company that we have had nothing but problems with since day one. Their website never worked and every time we had any kind of problems, we were lied to repeatedly. My family after trying to work with this company for 6 months, called to canceled our account and we switched over to a different cell phone provider. 2 weeks after canceling our PREPAID account, we were charged an additional month of service even though we had no phone numbers associated with them anymore.

I called customer service to ask why I have been charged another month when my phone has been cancelled. They were very rude and even raised their voice. So I called again and another man told me to go to the store because I forgot my four digit pin. After I cancelled I received a bill stating my plan is deactivated and this was my last bill. Next month I received another bill saying this is my last statement due to cancellation??? When I asked why both stated it's my last bill all I got was attitude .. The phone is slow. 411 didn't work unless I bought an extra card to activate. I didn't even have this plan a year. Spend the extra money and get a better service provider and beware when you cancel..

We were charged a $5.00 fee for paying over the phone. We attempted to pay our final bill over the phone and the Walmart representative said there would be a $5.00 fee for paying over the phone. We declined to pay over the phone and pursue another payment method. The representative then said that there would be no $5.00 fee since the bill was a final payment. We paid the final bill over the phone. Later we received a bill for $5.00.

I purchased my son a phone from WalMart on the T-Mobile plan, within 2 weeks he lost the phone and we called and reported it lost. They did not tell us we needed to cancel the account to stop incurring charges, this was after waiting 45 minutes to reach customer service. They overcharged us on the first bill. We purchased a second phone at WalMart and the phone stopped working within the third week, again, contacted customer service after about 30 minutes holding and they were very rude. Needless to say we have had enough of WalMart phones, the customer service is absolutely the worst!

I have sent them 3 notices and despite repeated calls (totaling over 15 on my end and about 10 of them to me at all hours of the morning and evening) as well as speaking to representatives that logged and notated my account yet nothing was ever done to credit my account for the amount filed on the bankruptcy and as a result they kept suspending my service. I have asked for supervisors and despite requesting a supervisor several times with their Customer Relations department (no one to date has attempted to contact me) and my requests are never granted for them to correct my bill. I have photos of amendments to the bankruptcy form and originals I have already sent to the bankruptcy department and customer relations.

First, lets talk coverage. If you are in a major city, probably OK. If you ever leave a major city, you might as well leave the phone behind unless you need a paperweight for your trip. Bangor, Maine is not a tiny city. Neither is Bar Harbor but your phone won't work in either city. Near Yosemite National Park, don't plan on service even though Verizon will work well. How about Lake Texoma and the state park there. You got.... zero service. Oh, and if you get the prepaid package that allows you to call outside the country, don't plan on getting a refund when you wisely cancel this plan. They will inform you later that none of this was in the large or fine print but they will never give you back your money or apply it to your final bill. T-Mobile is just a very poor service. When you talk to them, you really get that they just don't care.

I have had family mobile, for a while everything was going just fine til the night of 11-4-14. I called to find out about my bill and when doing so I find out that somehow someone else has been in my account and even made me the secondary person on my own account. I asked to speak with a manager which was named Belter who was not very helpful with anything. I am now filing a complaint against the company, the manager tried to tell me that I made up the account holder's name which I don't understand because my bill is discounted because I work for Walmart and I had to show proof in order to get my discount. I very unsatisfied and I unhappy with the customer service that I have received.

My family has been using Walmart Family Mobile for about 4 years. We are pretty happy with the services itself, the coverage is not always great in some areas but Unlimited, and can't beat the pricing. I always pay my bill online, and back in May 2014 I went in to make the payment as usual with my debit card. When you pay online the payment does not immediately show in your account. You have to sign out and sign back in to get confirmation. When I did so after my payment I noticed that instead of a 0.00 (zero) balance, I had a credit balance of $173.20 showing as ($173.20). I checked my bank account and sure enough I had been double charged.

I purchased an Alcatel Fierce smart phone from Walmart in July 2014. In October, the phone shut off and would not reboot. I took it to a local Walmart and they tried to do a master reboot on it, to no avail. I was given the phone number of customer service and told that the phone had a One year warranty. The phone was sent to WFM and was received by them on 10-20-2014. I was told it would be returned in one week after it was received. After one week I called customer service and was told that the phone was shipped and that I should receive it on Friday. The following Monday, I had not received it, so I made another call to customer service and was told that the phone had not been shipped yet. I do not appreciate being lied to. If this is the way Walmart treats its customers, I think I need to find another carrier. In the mean time, on 11-2-2014, I was told that the phone was being shipped today and to call back on 11-3-2014 and I would be given a tracking number. We will see if this time they can be truthful with me. I would not recommend their service to anyone.

About three months ago, I decided to discontinue my service with Family Mobile and sign on with T-mobile. While my monthly fees with Walmart T-Mobile was 38.00, I wasn't happy with the service. So about a month after I canceled, I received a bill of 65.46, a lot more than I usually pay. When I questioned the bill, they came up with some lame reason as to a lapse in my billing process. I didn't understand what that meant but paid the bill anyway. I just wanted to get rid of them. Now three months later, I get another bill of $5 dollars. I called them again and they said, that was a payment processing fee and will continue every time I pay the fee. That makes sense. Anyone considering using WALMART T-MOBILE - BEWARE!

I purchased a Walmart Family Mobile Samsung Galaxy II in Nov. 2013 after switching from Revol Wireless. I only left Revol because the service was not good & I did not get service at my home (thought being part of T-Mobile's network would be an upgrade). After buying my phone, switching my carrier & bringing my phone number w/ me to WFM (powered by T-Mobile), my daughter followed suit about 1 mo later. She bought the Alcatel phone ~ what she wanted at the time. Anyway, about 4 mo after buying her phone it wouldn't charge/turn on. I had to pay to ship it to WFM repair (yes, I had to pay for shipping & tracking), was told it would be 10-14 days, & they would ship it back to me.

My phone locked me out, after shutting it off. Walmart called t-mobile, they unlocked it, gave me a code that worked then phone locked me out again permanently, asking for PUK. Went back to walmart, t-mobile said damaged sim card, only way to fix - $27.10 for a new one. Now this month as a result, my phone costs me $68.00 for no reason of my own. I am furious, it's a problem with their system, not mine!!! Terrible reception from my home too, phone doesn't ring, but voice mails appear, hard to retrieve with bad signal. Sister in CA has same trouble with them, and l want out ASAP, (self respect). Good luck to you as well!!

Several years (about 4) my husband and I purchased the family plan. It seemed that the plan would work for us so we told our family about it, several of our children also purchased the Family Mobile plan. After several months they were very dissatisfied with Family Mobile and they unlike us dropped them like a hot potato! The first year we noticed that we were not able to get good reception in certain areas but we just kind of got by (against our better judgement). We are senior citizens and we just didn't feel like changing plans, getting new phones (etc). In the last year things has gotten worse, we cannot even get reception sometimes within our own home. We have been paying 45.00 dollars each a month for very poor service including customer service. As I READ ALL THESE COMPLAINTS I KNOW YOU WON'T HELP ME. WE ARE CURRENTLY IN THE PROCESS OF CHANGING OUR PLAN. WE FEEL THAT Family Mobile owes us a refund for all the trouble we have had to go through. LISTEN EVERYONE HOW ABOUT A CLASS ACTION LAWSUIT, I think we all need refunds!!!!!!!!!!

Purchase a Phone and activation card @ walmart, was told 1st bill will be a prorate for the month. I received bill, pay it electronically over the phone. Six days later phone get shut off. Pay account $27.88, said they never received it. Gave them a confirmation number and twice they said "this number no good". They request me to get a copy from my bank and fax them the information. The fax number they gave me is a scam for a vacation resort. Will never do business again. Trying talking to a supervisor 4 times and no help there. Walmart will not help.

I purchased a Samsung galaxy exhibit phone from Walmart in Cheyenne Wyoming for the family mobile unlimited plan. Once the phone was activated on September seventh of 2014 I got absolutely no web or data 10 miles outside of the Cheyenne area. Although I did get web and data if I was going toward Colorado area. I made numerous calls to T-mobile for there is no Walmart in the areas. I was working was Rawlins, Wyoming. T-mobile instructed me over the phone how to program the phone to get data but to no avail. Took the Samsung Galaxy back to Walmart in Cheyenne, Wyoming and they said I need a better phone so I purchased a LG Optimus L 90.

I've always paid on time, yet they continue to shut off my phone for non-payment and then charge different amounts. This has been going on for five months. I have every receipt and my contract. Customer service is not helping. Walmart gave me three phone numbers that do not work. I talked to a manager 5 times yesterday who says he calls and talks to them; but will not give me a number to get in touch with company. This is Walmart in Round Rock on Red Bud.

I ordered a phone from the Wal-Mart website. I was told the phone would work in the zip code in which I live. 23857. I had the phone for 5 months, had no service for 5 months. I could not access my account number and when I tried to pay my bill I had to drive 27 miles to Roanoke Rapids, NC. I never received a bill in the mail. I canceled my service and am being charged for service that has been canceled. I believe in paying for service that I receive. Their customer service is terrible. Who wants to talk with an automated voice? I am not paying for service that I did not receive. Five months was enough.

On October 7, without notice or authorization, they changed my phone number. Since then, myself and the person I share the family plan with have been on the phone attempting to resolve this situation and get the phone number back. We have been told that it would be changed back within 72 hours, 24 hours, 1 hour. It's been 3 days and still no change. I've talked with managers and supervisors. I've been hung up on. I've been told something different each time I call. I've had my phone number for several years and feel like it was stolen from me. Every person I talk to says somebody else did something wrong. I want to change carriers but can't do anything until they give me back my phone number so I can port it over to a new carrier. They have admitted that this is their mistake, but it seems as though they are not doing anything to fix it. Meanwhile, I'm the one under stress and missing time from work and life to deal with something that should never have happened in the first place.

I have used Walmart Mobile plan for some time. From the beginning my cell phone was at best intermittent in my home. I called a number of times complaining about poor service. One of their CSRs suggested I might have a defective phone. Because service was excellent in my area. I purchased a new one. Nothing worked. I tried to use WIFI. It wouldn't work. No one knew why. Yesterday I called, after going to T-Mobile for solution, to find that Walmart has blocked the ability to use VOIP. Had I been told this I would never have purchased such a limited phone system. When I asked why they had blocked this service I got no answer. Finally, this CSR said that by year-end this ability would be added to their coverage. Really?

I have had this account now for about 4 months, paid it on time every month, except for now... I'm having a cash flow shortage, called to see if they could help. NO they don' t give you any additional time to pay your bill. They will let you pay half of the bill and extend it.... but I didn't have half, you know ** happens to people in everyday life folks, if you have paid your account on time for God sakes, they could at least let me extend it, it was only for a week. No longer. I am so disappointed in the customer service. I am going back to Cricket. They wouldn't even let me change my due date. BLAH!!!

I have had this company for a while now. For the last 6 months it seems like it has gone downhill. I have unlimited everything and I can't even get on internet or anything that use the Internet. I have to get on someone else's WiFi. I called and they said they have had a lot of complaints about it and to call back in 72 hours if it isn't fixed. This isn't right. I shouldn't have to call this company back every 72 hours just to try and get my signal working. Heck I can't get or receive calls because I don't have the signal. I have a pregnant daughter and I need to have my phone reliable. I ask please fix this ASAP. Thank you.

My son purchased a phone in South Bend, Indiana in May, 2014. The customer service rep told him that his phone is a pre-paid phone. Here it is in October, 2014 he went to the Walmart store on Gresham Rd Decatur, Ga. and paid $42.78 to turn his phone on. Well been there over twenty minutes my son noticed his phone still wasn't working. We went back to the Money Center and the rep told us that they don't give refunds and they clearly placed that on their receipt but directed me to Customer Service. The manager told me the same thing and then directed me to the Wireless Center. Went to the Wireless Center and the rep gave me the 1800 number. I called and spoke to David and he said that they could refund my son his money in the manner of if his purchased another starter kit then they would apply his money to that starter kit.

I bought a phone on my way to Vegas. I had it for one week. I turned it off after a week. I never got a bill until it said I was late. I contacted the company verified the amount was the same as what was on paperwork (bill). When close the account they cannot give you the money. You have to wait to get the bill. You cannot pay it online because it is a closed account. There is no place to mail the payment. So you can go to Walmart and pay but they charge you. You can pay it on the phone but they charge 5 dollars. I make the payment at Walmart now they say I owe them .25 but I would have to pay 3.25. this is not a way to run a business. Walmart or T-Mobile needs to be accountable.

Called WFM on Aug 26th to say my phone would not come back on. My phone was only 4 months old. At first they wanted me to remove the battery to which I told them I would not do because it would void the warranty. They wanted me to ship it so they can erase it and reset it for me. They asked I keep the back of the phone and my sim cards. I shipped it Aug. 29. After all this time of not hearing from them I called on Sept 18. They said they got my phone but did not know where it was. They would investigate and call me back in 3 days. They did not.

I worked for walmart. I was talked into Walmart's family Tmobile plan so I brought new phone.. I kept having trouble with it so I took that phone back and upgraded to what I thought would be a better phone but this turn out to be a nightmare. After many calls to customer service, they told me to send the phone to the repair center so I did. They sent me back a refurbished phone with no back on it. I sent in a brand new phone and they send me a used phone with no back. I went to the messenger at Walmart. He told me he talk to customer relation and they told him for me to send everything back to them and I would get all my money. Well its been over three weeks and I have heard nothing from anyone. When I call customer service. I seem to get disconnect. I don't know where to turn or what to do. I did everything they ask me to do. The phones are just no good.

Just got off a VERY frustrating phone call to "Customer Service". AFTER spending a good amount of time reviewing ALL available content on their website Myfamilymobile.com, ONLY to discover their policy has been "updated/changed" regarding the usage of the Prepaid Extras Pack balance. I activated my service a little over a month ago and at that time I applied $25.00 to my Extras Pack SPECIFICALLY for downloading chargeable content on my new device. After attempting to download chargeable content and not being able paying for it with my Extras Pack funds I went on a troubleshooting investigation... VERY DISAPPOINTED to find out Walmart/T-Mobile have recently (AS IN 2 Days Ago September 19, 2014) updated their policy to the Extras Pack usage and I am no longer able to use my prepaid balance towards the purchase of chargeable content and downloads.

At the end of May, beginning of June we unlocked the phone and canceled our account. It took 3 calls to support for them to finally confess that I did in fact close my account, and the phone was not active. Yet I still get bills. Customer support would not help me, but made me send a email request. They seem to want to make it as difficult as possible to fix this. All the support persons were rude and argumentative. All my payment were prepaid, so how can they do this? Beware of the Myfamilymobile trap!

My phone had a problem with wireless calls, show a warning asking to take the phone carrier store to replace the SIM card because the one that they give to me had a problem. Family Mobile employees do not know anything about the problem. They ask for a new $25 SIM card to solve the problem. I ask to talk to a supervisor. They call the Walmart manager. She mistreats me and ask me to cancel my account if I do not agree to pay the $25. Well, I cancel my account and ask them to authorize to move my number to a new carrier (T-Mobile). They did not authorize that. After 20 days my number was not moved to the new carrier. I ask them about the reason, and they make me to reactivate my account in order to authorize to move my number applying new fees. I send a check to pay for the services. Guess what? They do not accept checks. You need to pay thru phone with a fee of $5 or go to Walmart and pay a fee of 88 cents. After a month I continue receiving bills from them for weird charges. Stay away. Cheap is cheap and they do not care about clients.

I've been with them 2 years this month and love them. I used several other major companies and was treated badly, conned, and had a lot of problems. I was to the point that I literally didn't believe there were good companies left. I've been late on my bill a couple times and not only did they give me a couple extra days, they offered me payment arrangements. The service is fantastic, and you can't beat the price.

I'm sooooo mad. I called about unlocking my phone. They have been giving me the runaround for the past 2 days saying they want a payment of 45.00 before they will give it to me. I paid way over 300.00 dollars and they want to say I owe more. What b.s.. I'd not tell anyone to use them and if you are hopefully you won't get screwed.

They gave my personal information to a stranger and then proceeded to activate & charge my account after I reported my phone stolen and "I" had a police report. Not to mention the failure to cancel one of my lines prior to this event.

Terrible customer service, poor coverage. I called customer service at least 20 times over a two week period trying to cancel a Lifeline discount on my account and no one could help me. Each person I talked to gave me a different set of instructions, but never any legitimate ones. There was nowhere on their website to take care of it either. I eventually had to file a complaint with the FCC and the discount was cancelled within 3 days. Imagine that.

I have had phone service with Family Mobile for over a year now. I live in a metro area and have never had any problems with dropped calls or texts never getting sent. I switched from AT&T GoPhone mainly because Family Mobile was cheaper and the unlimited data was a plus. I had two lines set up; the first line cost $40 and the second line was $35 monthly, so we ended up paying around $89.15 each month including taxes. Now they have a different plan structure with the first line being $39.88 and each line after that is $24.88 for unlimited talk, text, and 2.5 gb of data.

COULD NOT UNDERSTAND CSR... Asked to speak to a supervisor and she would not transfer. We argued over 10 minutes, then she hung up on me. Her name was Dana. Called again and spoke to "Andraia". She also would not transfer me to a supervisor, would not give me the corporate phone number. Everyone was rude and hateful. The call says it was recorded. I HOPE IT WAS! I would rather go without a phone than deal with this company. I will sign a 2 year contract to avoid them! Phone and signal not that good either!!!

My family member was on Family Mobile, is in bad health and in a remote location. Suddenly, they cannot MAKE phone calls... meaning not able to call for help, or update different providers of their status or changes. So, I go round and round with Customer Service and Managers at Family Mobile... After explaining the situation, guess the genius reply: "The one with the phone trouble will have to call us so we can instruct them to remove the battery and find out what is the problem." Seriously? They have been sub-zero help. I DO NOT recommend these guys. Please take care of your families and STAY AWAY from this co. They do not care about us!!

I just got home from the hospital, my brain was bleeding. My motor skills are shaky. I tried to pay my bills over the phone. While trying to pay my phone bill, my hand shuck and an extra 0 was added, I tried to correct by pushing 2, then I heard thank you for your payment of $520.02. I hung the phone up and quickly called back to correct my mistake. (who would pay $520.02 for a $51.98 phone bill). I was told it would take up to 8 days for my refund. What kind of business practice is this??? I was so angry I called my bank 5 minutes later and the funds was already gone. For the next 8 days I was completely broke with a negative in my bank account. Shame on you Family T-Mobile to let it go that long.