Walmart Family Mobile Reviews

My experience is that I was under the understanding that this account was a prepaid account. I bought a phone for my mother for Christmas. I do regret ever purchasing a phone with this company. I got laid off from my job and couldn't pay the phone bill anymore. So then after the last payment, there were no calls made. All bills were current at this point and the phone won't even let you make calls; however, I kept getting charged via bills getting sent through the mail. So I tried to call in and it's hard to call into the phone system if you don't have a current working number. You CANNOT reach anyone without having a current phone number.

Since the purchase of Sim Card and installation in UNLOCKED Samsung Galaxy 4 on 11/21/2015 for account #** have been unable to send and receive text messages. Have made numerous phone calls to Walmart Family Mobile since 11/21/2015 and Walmart Family Mobile staff, Tech Support and Engineers have been unable to assist in fixing my phone. Went to Wal-Mart and they switched out different SIM cards. Same results. Phone keypad no longer works on Samsung Galaxy 4.

Family mobile is a joke. It's cheap but highly unreliable - at least two or three times a month phone service disappears for an hour... today phone service went out for 10 hours - no explanation. Couldn't get anybody to understand why... Called the agents at Walmart F-Mobile... all from India. Difficult as hell to understand... talked to at least three or four of them.

I will never use this company as a cell phone provider. Opened up a account in person at Walmart. Attached my credit card to it. When I went to look at the account a completely different name, address, telephone number and password was inputted into the account. Could not access the account as the name was not mine. Tried to explain this to customer service and all he could give me was a rote answer. E-mailed customer service and they said I could change billing method. What they didn't understand was that the name wasn't mine. I had to change my card due to their inattention to details and lackadaisical way they do business. Worst customer service.

I paid my phone bill and got my 3G for the whole 20 minutes I got to use it. This company is terrible. Don't get sucked in.

I called today about 10 minutes ago and was rudely treated by a representative who hung up on me while I tried to explain that I had had the same issue since my older phone. He was of no help, just ignored me and hung up. Im planning on changing companies just because of how I was treated and how all of your phones seem to send virus alerts through the browser.

We have been unable to resolve billing issues with Family Mobile involving 2 numbers on one account. First we called about lowering the bill to the new rates which are $5.00 cheaper. Then when we lost a phone, we cancelled the one phone line. Family Mobile cancelled both lines. When asked to restore the one, guess what, they restored both and then bill us for 2 lines. We have been back and forth since Dec. 2015.

September I canceled my son's Family Mobile account. I was late on paying the bill, so I could not sign into my online account. I had to call them. They said there was a $5 fee for paying over the phone. Well I went ahead and paid the bill plus the $5. A week later I got a statement showing that I paid the $5. A week after that, I got a $5 gift card from them. A week after that got a statement saying I owed $5. After that I called customer service to straighten all this out. Of course they could see I did not owe the $5, however no one can seem to fix this fiasco since. Every month since then I have got a new statement saying I owe the $5. Stay away from this company, they will try to extort and nickel and dime you to death. I am sending back the gift card they sent me, that I never spent with my latest fraudulent bill. Hopefully they will leave me alone after that.

I also was screwed by WFM. Here's my experience: I signed up for the plan in January 5/16 and cancelled on the 23 same month. When I called to cancel they told me to return the phone to Walmart and because I cancelled within the 30 day buyers remorse period I would not be charged. In February I get a bill for 28 dollars and I go pay it at Walmart. Then in March I get another bill for 5.94. I was furious but again drove to Walmart and tried to pay this and they refused to take my payment. They said to call WFM.

WORST PHONE COMPANY I HAVE EVER DEALT WITH!!! Do not waste your time. This company is pathetic. My phone broke Jan 8. Called to cancel it and they said it was canceled. Come to find out it never was canceled to this day. They are still sending me bills in the mail when I have talked to multiple people on the phone about this problem and no one seems to know how to cancel my account. And it is now March 19 and they are still trying to bill me. And now saying I have 10 days to pay them $75.14 or they will send it to collections. I am beyond pissed. I've sent multiple emails, talked to supervisors and they keep telling me it's canceled and every month they take money out of my account. Worst phone company ever. Been trying to cancel my account for months now and they still haven't figured it out. Ridiculous.

I have had service with Family Mobile over a year. I have had nothing but bad service since the 1st. day. The only reason I stay with them is because I am on disability and must watch my money. Dropped calls, echoing in the phone, losing text etc. I have called them several times about the same issues. A little over a month ago I spoke to someone in the resolution department. She promised me that she would personally fix the problem. She put a "hold" on my account so I wouldn't be charged for the time being. All I had to do was call every ten days to renew the hold. Which is what I did. Never heard from her again. Well my service has been CUT OFF. And now they say I owe for 2 months. And then when I called them I was told to find another service.

In January I cancelled my son's account with Walmart Family Mobile. I could not cancel over the phone's automated system as I could not recall my pin number. I finally went into the Walmart store and an associate helped me contact someone who could help me. I don't recall whom I spoke with but she assured me the account was cancelled and my bill, which had been recently paid, was paid in full. A few days ago I received a notice for collections for $78.00. This is for service that occurred AFTER I cancelled my account. I'm frustrated because I have no "proof" that I cancelled my account, I can only argue that I did. I now have a ding on my credit and will have to pay for money I don't really owe. Shame on you Walmart Family Mobile. I will not recommend this service to anyone! The fall out from leaving is just too steep.

I have been having trouble with my family mobile phone bill **. I called in Jan 2016 and asked them to disconnect my second phone line. They did not put it in their system. So they still made me pay for it in Feb and I called and talk to them and they told me to email customer relations and I sent a email. Never received anything. So they are still trying to charge me or will shut my phone off. I've had my phone 2 years and I have had so many problems with them disconnecting this phone that has not been used and I WANT IT FIXED without having all these problems and having them hang up on me. I have talked to Mary from my family mobile twice and still having problems.

I knew I was going to have a ghetto experience with the ghetto price. But even though my bill was paid early I am writing this review on my "real phone & service" since my ghetto one is slow and outdated. Just remember, you get what you pay for and I am so glad I didn't get rid of my main provider even though I was content for the first 20 days, then they get you! Walmart Family Mobile thru T-Mobile BeWare!!! I paid my bill early so that's probably why they slowed me down so I can buy "extras". FOH.

I acquired a Family Mobile plan for a couple of months. When I tried to cancel the plan in December 2015 I paid the balance of my account and was told that I would receive a final statement. When I received this second statement I was forced to visit a Walmart store in person because by cancelling the account I lost the ability to make payments online and on the phone. After spending 30 dollars in transportation to pay the 5 dollars that Walmart said I owed then, I thought I was done with Walmart. Not so, I have received a third statement requesting the payment of 0.88 dollars. Of course, that means that I'll be forced to spend 30 dollars and a couple of hours to go to a store and pay 88 cents. Perhaps next month I'll receive a fourth statement for another 88 cents and so on...

I've had Family Mobile for three years and never had an issue until this February. Family Mobile attempted to withdraw a second payment from my bank account and the bank saw that two payments where coming from the same company and froze my account so they couldn't get payed a second time. Family Mobile had the nerve to charge me a HCH fee and suspend my account even though they had already gotten the initial correct payment. I had to fax my bank statement not once but twice showing I had the funds in the account.

On Dec 6th I cancelled my service with Walmart family Mobile. I paid my bill for the prior month (Nov) but I was informed I could not pay December's yet as the billing cycle had not cut yet. OK, all fine and dandy. Jan rolls around and I get a final bill for December for the FULL amount of December even though I cancelled on Dec 6th. So I call and the automated system cannot locate me. So I hit 0 to get a representative. I am told that's how their system works and they cannot adjust my bill and they were very unhelpful in helping my pay my final bill.

I found out that for the price of my 3g plan I could have been receiving 5g data. Didn't find this out until I called to lower my plan to the 34.88 plan. Was told it was lowered but it wasn't. When I called they stated I was given wrong info. The 34.88 was no longer available and that my bill amount was the same. I was now getting 5g instead of 3g which I could of taken advantage of over a year ago had I been made aware of it. The agent and the supervisor were very rude, over talking me and no apologies were made. So now after 3 years of service I am leaving family mobile because you get what you pay for. Not to mention their call center is overseas and no one can barely understand you when you do call in.

I have had issues with this service from day one. The phone I originally received had a bad sim card in it. Two weeks later I attempted to return it for a new phone. I had to get the general manager of the local Walmart involved just to get a replacement phone for the damaged one I received. I didn't keep the original box the phone came in and got a massive run around from the person at the counter. I relocated to a different state just a few months later and found that the reception on the phone I had was nonexistence in my area. I had to go outside of my home to receive or make a phone call. Since I had what I believed to be a "non-contract" phone, I simply stop making payments and got a brand new phone for another provider that has been exceptional.

I truly wish I would have read all of the consumer complaints on here! Walmart Family Mobile is a terrible service! Well, at least my experience with them, I can't speak for others. So my husband and I recently switched over to Verizon Wireless, and decided to cut off Walmart Family Mobile; We switched to Verizon on January 23rd. I called Family Mobile on the same day and they said "sure we will end your service." My husband and I had different area codes because he is in the military and we aren't always in the same place, so on my account I paid the $39 and cents that was due for the previous billing cycle, ok great, but then they said I still owed $39 and cents for my husband, that is fine I'll pay that on his due date.

In January, I ported my number over from WFM to Straight Talk, with an unpaid bill of about $44. Within the month I tried to pay the past due bill to switch back but was told I owed $74 instead because I never cancelled the service. The CSR said something about "you are billed after service use instead of before." So today, only about a week after I was told I owed $74, I get a call from a collection agency saying I now owe $95. They also informed me that the same thing happened back in October with a phone I got for my mom that she stopped using. That was my first time hearing about it being in collections and thought she only owed $34 for the last bill. The lady said she could only try to have both bills combined and offer a settlement close to what I was willing to pay of $164!!! She also said even though I don't have a contract, there are still rules and regulations when you use the service.

From the start Walmart Family has been problematic. After I signed up I discovered that it did not work well in my town - which is about 5 miles from the Walmart store where I purchased the service. When I went back to complain the clerk said, "Yeah, we know". However it is a cheap service and workable with my budget. Fortunately I work in Baltimore and coverage is better there.

I tried using Family mobile. Bad decision. First the people at Walmart store have no idea how it works. Then when I activated the kit using their self kit, I go into nothing but nightmares. Out of phone for 10 days, I was informed that it can only be done by customer service but they will call me after 7 days. Service sucked, calls were erratic and nothing was working for me. I switched 3 sim cards. I was asked to go back and forth with my previous provider. My old phone number was not ported out properly, it was a colossal mess. Then I called the customer service to cancel the service which they did. I asked how much I owed, they said nothing since it is within their "remorse period". This was a month ago. Last week I get a bill in mail asking me to pay for service. I used call, text and data. Seriously??? Do you guys have any remorse at all for the pain I went through. Stay away from WalMart, this is a bad deal.

I switched to Walmart friends and family 3 month ago. I have had the worst service I have ever gotten from any cell plan I have ever heard of. Service cut off for nonpayment, that was made 4 days before it was due. This has happened every month that I have had the service. I find out that I'm disconnected when I try to use the phone. Now I am trying to go back to Net10, but they will not unlock my number for 2 business days to 2 weeks. When I get it switched back to Net 10 I will stay there. It is less per month and better service all around.

I made a payment for my monthly family mobile service. I received a message that I needed to make a payment. However, I had already done so. Then my phone was cut off and there is no contact listed where I can speak to someone. I have tried every number option to try to get to someone to get this straightened out. However, all I am able to do is to make a payment. That is what the recording says. Unless I make a payment which I have already made, then the phone call is terminated.

I decided to switch to Walmart mobile because the cost was cheaper. However, I have had this phone for 3 months and 90% of the time I do not get service which means I cannot make calls, get on the internet, send texts etc. The only time I sometimes get service is if I step outside my house which is not very convenient or pleasant to carry a conversation with someone in the bitter cold. I was in a car accident a month ago, and I couldn't even call for help from my family. My phone always says "emergency calls only" "searching" or there is just an X in my bars.

On 10/26/2015 I called and cancelled the account. I asked to pay my balance as October's invoice was due on 10/27/2015. Rep refused to accept payment, stated that I had to wait to pay until my final invoice was generated. Called back in on 10/27. Spoke with another rep and verified with him that the account was cancelled. I requested to make payment. He refused, gave me the same line as before. I did not understand because my October invoice was due. Called in to pay my bill on 1/29/2016. Called the phone number listed on the invoice and was unable to get through without an active phone number. I became Houdini and figured out that you have to hit #1 to activate a phone and then hit #1 again indicating "yes- I have a SIM card"... once an activation rep comes on the line.

Bought an activation kit, called and got it activated, received a text message letting me know that half of the data was used. Only had the activation setup for 10 min 6 days into the service all of 10mg was gone. I already had the phone, everything was already set on the phone, no downloads needed to happen. Called and spoke to three people, two supervisor 1 manager takes three days for them to fix problem. They said would like know what can be done. No one works in the USA from this company. Family Mobile seems to be a joke or they think we are...

Thieves. Every time I call to talk to a representative I can barely understand what they are saying. My account has been closed but I still had money on my account that I don't get back. I'm sure they can use my social security number to pull up my account information that I've lost. I know they make too much money to be on this Profanity. So Profanity those profanities. I have nothing to do with what you people like, but they lost respect from me.

I've been using Walmart Family Mobile for about six month, was never having any issues, until the last three months. I pay my bill on time and in full. I paid my phone bill on December 31st, and then I was billed on January 16th for unpaid services. I called Customer Service and they told me I didn't make the complete payment on the 31st. I normally pay 35 for my bill. But in the last few months they have been charging me $45 and $55. That's way more than what I signed up for.

Family Mobile is a horrible nightmare. I added a second phone to my service which included unlimited talk, text and internet. I was unable to get internet on my second phone. My husband and I called Family Mobile several times to resolve the issue. Their so called tech support could not resolve the issue. After 2 months of wasting time with tech support and a great deal of aggravation I cancelled. I received a bill from them. I was unable to get through their customer service phone tree to talk to a live person. I wrote them a letter asking for an explanation for the charges and that I felt they owed me because I paid for a service I didn't receive. I felt they owed me for time and frustration with their service. They didn't my letter. They just another bill. I don't know what to do. I just want to talk to a live person at Family Mobile to discuss the problem, but it is impossible. I would appreciate any help or advice.

Family Mobile is the epitome of incompetence. If you don't like the info you were given, just wait 10 minutes call back and you will get a totally different answer. MMS doesn't work. After one hour of "assistance" the rep said they would review and send me an answer. That was on 12/31/2015. I still am still waiting. Called today, Rep had no idea what I was talking about. My solution is to find another Carrier. I'm surprised that T-MOBILE tolerates this type service.

I got another cell phone carrier and it ported over on 10/28/15 and family mobile kept billing me. I tried to call and fix this incorrect billing problem and no will help me. So I asked for an United States supervisor person and still could not get help. Overseas operators cannot help me in the United States. Shame on you Walmart and T-mobile for being BILLING CHEATER! ACCT# **.

I called to let this company know that I will no longer need their service and will only pay this last month in September 2015. I got a letter saying I owe 53 bucks for Dec - Jan, 2016. Mind you the phone has been off since the end of Sept 2015. I just called customer service and they told me to email the company but gave me 2 wrong email addresses. I have never seen so much corruption, like Walmart Family Mobile. I guess that's why our country is hated so much by other countries... So much stealing and robbing within our own country.

Walmart Family mobile is terrible. My husband and I had terrible reception where we lived. After we switched to another mobile service, we were charged for months of service that we did not used. Since we this was a no-contract plan, this shouldn't have happened. When we contacted customer service and explained the situation, the representative told us to write an email. Despite asking the customer service representative for a manager, the customer service representative ignored our request.

When I first got it, it wouldn't even activate so, I couldn't do anything. I got a mail from it saying it canceled and everything but when I tried to pay for the bill it said I needed the number so I called them and they said I never had a number. So how the ** am I suppose to pay for this **? Like please help, I am ** stressed and this is killing me. DAMN IT WALMART!

My phone wasn't working, could receive or dial out. Called Family Mobile starting 11/20/15. Spoke with numerous reps, had me take battery out, reset phone. They tried to reset so I cancelled and transfer to another carrier. When I got my bill it was for full amount. I tried to contact Family Mobile, was told had to send email to credit request at my Family Mobile. Was told I was a month behind since opening my account. I said "is not correct since I paid my bill in full every month," now got a bill for 63.15, informing me additional charges from 11/17/ thru 12/03. I sent them a response, if they reviewed my account. My phone stopped working 11/20/15. I filed a complaint with FCC and I am only paying original bill 39.16.

Apparently Walmart thinks it's entirely possible to CALL them when your phone isn't working because their service screwed up. Also, apparently providing dependable service isn't all that important to them, but then, you can tell that by the fact that you can't use email service to let them know that their service is - once again - not working.

I had paid my bill of 29.00 dollars to Family Mobile and then on the same day they took 25.00 dollars out of my checking account. I called them to dispute the problem when they told me that I overpaid them and there was a credit on my bill when I paid them 29.00 dollars for my bill. Now they're saying that I don't have the credit to cover my December bill of $4.21 when I paid 29.00 dollars cash and then on the same day they took 25.00 out of my account. My question is if I overpaid this $4.21 should be cover and I wouldn't have to owe Family Mobile any money till the next month? After this situation I'm done with Family Mobile. They got over on me because now they won't refund my money. They took out of my account so Family Mobile gets no ratings from me.

In early November I changed to TracFone and so I had them transfer my cell # and cancelled my account. Lo and behold I got a bill for 40.98. I was told when I got this service that it was pay first then service but they now claim that it's service first then pay. I put in a dispute on this and guess what... It's Dec and I get a bill for 81.98. Says I owe them for Oct 1- Nov 1 and Nov to when my service was shut off. So when was it shut off? I had a few good words for them on the phone and paid it. Will never do business with them again. Still waiting on the dispute.

Stolen phone. Cancelled Oct 3rd. Received bill 2 wks ago overcharging me plus a fee as sent me to collections. Finally got it lowered but not satisfied, had till Dec 8th to pay, paid Dec 4th. On the 5th, received letter from collections. More to explain.

We tried to switch from Family Mobile to T-Mobile and take our phone numbers with us. T-Mobile tried 5 times to get them to release the numbers. Finally at a T-Mobile store they got Family Mobile on the phone and made them do it manually. It seemed successful as our Family Mobile phones went dead and we waited for the numbers to port to T-Mobile. It never happened so after two days I went back to T-Mobile and asked them to call Family Mobile again. They said the numbers were "gone". I called Family Mobile myself and asked them to reinstate our phones with our numbers and they said our numbers were not in the system anymore. How can you lose numbers on an active account? Apparently they are happy to keep charging us over $100/mo for no numbers on dead sim cards. T-Mobile was amazed that they are able to get away with this.

I am very disappointed in Family Mobile plan purchased at Walmart. My family member was in the country for a few weeks and wanted a phone to use so we went to Walmart and was informed that the chip was good for 30 days and after that, we would be billed but we can cancel anytime. I received a text regarding the bill but was unable to access the account since I did not have a pin or the pin, the last 4 digits of my social did not work. A paper bill was sent out October 18 indicating the account was suspended and my balance was $19.09 and I can call 1-877-760-8760. However, unless you have a pin, you cannot get through and there was no human at the end of the line. Just an automated system. I finally was able to get to Walmart and the customer service rep was able to cancel the service and inform me that my bill was $ 40.97 which I paid from $19.09 to $40.97.

I got a new phone and account with Walmart Family Mobile. I cancelled the service and they still bill me. They reduce my data speed when I have not reached the limit and the reduced speed is slower than dial up speeds 29 yrs ago. I wanted unlock my phone and use with and other service, was told no. I went online, filed a complaint with the FCC. Next day, I got email from Walmart exec and they unlocked my phone. If you have a problem with Walmart Family Mobile, go to the FCC website, do an online complaint. It works.

I am saving half of what AT&T charged me for a similar plan, and since there is no contract, I am not obligated to pay $2000 or $3000 over the next 24 months. These are not prepaid phones! The bill is for the previous month, not the upcoming month, so if you cancel and it shows $0.00 owed, that means the bill for the previous month's use was paid, but in 30 days you get another bill for the final month of service. If you just quit using the phone and don't tell them, whose fault is it that you were charged for "service you did not use." You still pay the full amount for a month of cable TV even if you didn't watch any TV. If you try and cancel the service but can't give them the phone's serial number, or the SIM card number, can't find the receipt when you bought the phone, don't remember the password or PIN number... OR EVEN THE TELEPHONE NUMBER!

Ok so I been using family mobile for about a year and my phone bill is usually due on 23r or 24th of each month. I had put enough on my bill to last till December. I noticed instead of it being due on December 23rd or December 24th, it says its due on the 12th of December. So I called customer service and was told it was due too a late pay. But funny thing is I had more than enough to pay the bill already in my account. So how was I late? It upsets me because now I have to pay 11 days earlier. I feel like Im being ripped off of 11 days due to something I didn't do.

Recently purchased 'Extra Pack' from Walmart Family Mobile for $25.00. I was told by their representative, we'll get better coverage in Mexico. Which was not true and $25.00 is still in the account unused and useless for me. I asked for refund or credit to my account, but they deny my request. This is a fraud to rip people off of their money and should be notified to other people who use Walmart Family Mobile. I could just change mobile carrier at this point, but Walmart's action is uncalled for and I feel as a consumer have the right to let others know of their poor customer service.

I was in the market to change my current provider. So wanted to test the service of the Wal-Mart’s family mobile. After visiting the nearby Wal-Mart (Dartmouth, MA), the customer service made an excellent pitch and made me to buy the service. So, I brought the service. Later wanted the number port the number and now the story unfolds. The customer rep told that it would take at least 2-3 days for porting number and provided me with a temporary number. After restarting the phone I realized that I don't have any number!! WOW!! Now I called the customer rep and he mentioned to wait for 5 more days. Five days pass by and still no number so basically I am paying for NO service.

Initial sign up and service was "ok" - slower than average 3G internet, patch and unclear reception, but not absolutely terrible, but, eventually I had enough. The nightmares began when cancelling the account, which they made as difficult as humanly possible. I wanted to transfer my phone number away first, so I didn't lose the contact # I've had for 30 years. Because I had never set up a four digit passcode on the account (which I was never promoted to do at set up, I only accessed my voice mails from the phone itself, so I never needed one), they would not allow a transfer. I was online, in the account manager, with access to all details, had every piece of identifying information imaginable, no one would help (this call lasted 2 hours 11 minutes - first with a CS rep who would only repeat 5 phrases from a script, robotically - holding for 35 minutes to speak to a "manager" - who proceeded to do that same thing).

I am disputing the charge I received form My Family Mobile for 45.69 (a full month's charge), when I closed my account. I closed it on the 10th of the month. Was told I would have a partial month to pay, that the bill would be prorated for the number of days used in the current month. I agreed and when I received my bill it contained one FULL month's charges plus the partial month charge ($39.88 plus tax}.

Hello my name is Mekaelia ** and since I had Family Mobile I had problems with my internet connection. Also I'll get random text messages stating my account password was changed. I have call Family Mobile almost every other day. Of course they tried to help at first but never came up with a solution. My internet was still slow or not working without WIFI after the troubleshooting process I ask to speak with a supervisor i would get hung up on or on hold for almost an hour with no callback. Today I called and they told me my phone lines were suspended since the first of November although my phone payments were up-to-date. I didn't understand because I've been able to dial out and receive text.

A sim card was purchased for Family mobile, ** was the number. The phone was unable to be unlocked. The service was cancelled and the sim card returned to Walmart. I was assured that was the end of the story. Not the bills kept coming. No one at family mobile will help. All I got was write an email to someone that cares. What are they afraid of. Customer service with no direct line. Maybe they should stop ripping people off. P.S. Shkara ** and Bryant ** should be fired for total lack of knowledge and common sense. I will never use Family mobile for anything.

First I was unhappy with the phone they sold me and they would not take it back. Dumb me bought another and elected to stay with them... Mistake... They have no customer service. Told them I was dropping my "service" after I paid my last bill and I am now getting threatening letters. Do not recommend this "service".

In June of 2015 I canceled my phone and sure enough at the end of the cycle they turned off the phone. However, it thieves forgot to turn off the billing. In August I got a bill for 2 months saying that I hadn't paid ANY bills since April and that is why it was cut off. Went right into the store and showed them my bank statements with the amounts paid to them in all the months. But they still said I owed them for the 2 months AFTER the phone was turned off even though there was no service. They gave me an email contact to write and was told I would get an answer within 2 business days. Instead I get a letter from a collection agency for the amount. These people are the worst scammers in the world. I'm also going to file a report with the Better Business Bureau.

We purchased two Family Mobile phones and activated them. After becoming aware that service was spotty at best we called and cancelled the service. Last week we received a letter from a collection company stating we owed $132.19 to family mobile and they were to collect. We called and cancelled so we are going to fight these charges as it seems to be a pattern of going after people who are not happy with their service and leave them. We did send a letter of dispute and we have an attorney just in case we end up having to go to court as a class action suit, as we are sure that there are other people that the company has tried to get money from that is not owed.

Bad Service, worst cancellation. They make really hard to talk to them. If you have their plan CALL them. Their phone is 877 760 8760. I cancelled it, but I still have to pay for the month. They will charge me for the next month also, but the representative told me to call them back and try to cancel that bill. I am really frustrated with this company.

In a nutshell, cancelled service (3 times) and it was not cancelled. Asked on last two occasions/phone calls for supervisors and none were provided. Told they would call me back and no one ever has. I even drove to Walmart to get someone in electronics to help me cancel this service and people at Family Mobile 1877 # would not talk to them without store ID number. Clerk asked everyone including manager for ID # and none knew it (I had driven 45 minutes to resolve this and left with no resolution. According to Walmart it is a TMobile/Family Mobile issue).

Followed their required protocol for closing/cancelling an account. The account was closed and paid in full on 8/4/2015. On November 16, received a call from a "collection agency" telling me I owed for Walmart Family Mobile the months of September and October. The phone's service was discontinued on 8/4/15! Called several times, spoke to several people - just the run around. They want to know who you spoke with when you cancel your account - then they tell you that no, you cannot call "that number" you have to call this number. It is a scam. I wish I had access this site prior to purchasing the Walmart Family Mobile. I typically go to Walmart once a week so this is what I will do in the future. I will go to their Family Mobile Center with a copy of all of the complaints on this website and I will complain to the salesperson loud enough so that any potential customers within earshot will be informed of this unjust business practice.

My phone broke and I suspended the service 3 days before the new cycle. That means that they still owes me the 3 days of service. I transferred to Page Plus since. Now I've got a bill of $39.90 for the new billing cycle that I never used. I talked to the people at My Family Mobile. They said that I had to write to them to resolve. I sent several emails and never received back from them. Now they sent me a threatening letter stating that they are going to turn my bill to debt collector. I called again. Another employee gave me different email address and they still don't respond me. I will not pay the bill that I don't owe. If I have to, I will sue them.

They have charged so many people on the line(s) that they did not use. On the online account they have a list of the numbers you registered that you can 'untick' the number that you don't wish to use. It says that once that number is being unselected, you cannot send message, make phone calls, etc. It made you think that you won't get charged in the next billing cycle which you are WRONG! They will still keep charging you because they claimed that the line is still active & you just not using it... Is that make sense to you?? It doesn't to me... How many people have been charged by this misguided information? They told me that it's the customers' responsibility to make sure they won't get all these charges. How would we know when the information given wasn't clear? And also they claimed that they are post-paid company, not a prepaid telecommunication service provider! NOT RECOMMENDED!

This has to be one of the biggest scams going. I am so upset by being ripped off by these people that I will never do business with a Walmart again. I bought a Walmart Family Mobile phone for my grandson, and paid for the phone and the first month's service. A few weeks in we tried to add data access to the phone, but were told that it would be a month before they could do so. As such I closed the account and added him to my AT&T account. At the end of the billing period, I received a bill, for $19.00. I thought this was a little odd as I closed the account before it was even opened for a month.

They refused to speak with me about two phone lines that weren't used at all the month prior. Since it's a prepaid account I figured they would want to keep my service considering I have 5 lines with them. The only communication they would give me was only by email. I asked to speak with someone and they responded saying they were done replying to my issue. Also FYI when I drove to Omaha there was absolutely no service except on the highway. The entire town I had no service which I thought was odd since it was a huge city.

I was told upon buying this phone my monthly bill will be $24. My bill has now doubled and I have added no new lines and no bells and whistles. I have tried to contact them and it's all automated. I can't speak to or even email a live person. I have had my phone for 8 weeks and my 4G only worked for two weeks. I've been at 2G ever since, regardless of paying my bill. This company should be stopped. I wish I had read these reviews before purchasing my phone.

I canceled my daughter's Walmart Family Mobile account in December 2014. It is now November 2015 and I have received a collections notice from Receivables Performance Management dating back to March 2015, stating that I owe $106.45 for the Family Mobile account. I have attempted to contact Family Mobile directly, however, that is virtually impossible if you do not have an active account with them. I decided to contact T-Mobile and a representative was able to get me on the phone with a Family Mobile billing rep.

Walmart is the go to place for prepaid cell phones. But what happens when you have had enough of the prepaid providers but not willing to jump into a contract? Walmart Family Mobile is the best bang for your buck according to the salesman inside the "Phone Center" at my local Walmart. Please keep in mind the "Phone Center" deals strictly with cell phones and multiple carriers. One would think these salesman have proper training and information for customers. Think again... I was going to buy a straight talk phone but not really into the $50 prepaid plan. The service in my area is poor and the phones are low end. The salesman suggested I check out the new "Walmart Family Mobile" phones and plans provided by T-Mobile. The phones were a surprising upgrade from the prepaid providers and I liked the idea of not having a contract.

Last APRIL my husband Gene, purchased a Walmart Family Mobile, (T-Mobile) phone, when he decided that it was not what he wanted. He returned it right away to Walmart, Mansfield, TX, and chose an entirely different phone. We figured that it all was taken care of, but no, we started to receive bills from the above mentioned company. They were charging us for a service we did not have. Talked to Walmart twice in the store, and they said we should not receiving any bill and they called (?) and thought they had taken care of the problem. However, the next month we received the bill again. The end result is that now we receive a bill for $68.03 from a collection agency and threaten our credit rating. Would appreciate it, if you could get this straighten out this problem and get them to stop harassing us with a bill we do not owe. We sure would think twice about buying another phone from Walmart.

Walmart Family Mobile (a T-Mobile network) advertises that they are a prepaid type service. This is not true. The company bills you for the month that you used their service, not for the month you are about to use. When porting out your service to another provider (i.e. AT&T or Verizon), it appears that your service is automatically cancelled (as you can no longer access your account on myfamilymobile.com). BUT sooner or later you will get a bill stating that you owe Family Mobile for the month that you cancelled plus extra (as your account is now overdue). AND they can't fix it for you when you call their Customer Service Number.

So I got the Walmart family mobile plan for my little sister a year ago. She had it for a few months and then the phone was disconnected. The phone was disconnected for 2 months, no calls, text or data could be used during this time... Well I got a bill for those 2 months of inactive use. I called the customer and notified them of this, my understanding that the issue was handled. Over a year later I got a call from collection and this has hit my credit.

It's Horrible plan you could have.. This is one of the plan out there to ripped people off. When I switched to this plan because they said it's "cheap" yes it is but this is the worst nightmare I had. THIS IS A DANGER ZONE!!! Watch out for this. If you called them, they don't know how to answer you. They just give an email and let you wait for stinking 3 days, and oh I was waiting for 5 days and wasn't receive any call back at all. IT'S HORRIBLE!!!

I had too many dropped calls, couldn't even call from inside my house. I was told that they would solve the problem but it just got worse. They are pathetic and need to be investigated.

I started a family mobile account for my grandson. His father got him a new phone for his birthday and I immediately cancelled the Family Mobile account. Family Mobile screw up and didn't stop the account. A month later I got the bill for time after I cancelled. I tried to again close the account. (It was noted in the system I had cancelled the previous month.) When I spoke to the Call Center (in Mexico) they couldn't help but gave me the email address for customer relations. I have sent numerous emails explaining their mistake but they refuse to make any corrections or issue any credits due to their error. I am now warning everyone I can about Family Mobile/T-Mobile charging scams. Beware of using this third rate service as you will pay dearly.

The customer service representatives are extremely rude and have a hard time speaking English. I called them up and all I wanted to do was take my number off my little sister's account and create my own without her being on it. And they couldn't even do a simple thing like that, even though it was more than doable when we set up the account. The representatives kept bouncing me from person to person promising to connect me with someone who could help. But I never got ahold of anyone that actually was helpful. They wouldn't give me their names or employee numbers. And when I finally did get ahold of a manager he didn't give me his name, wasn't helpful, was very rude, and hung up on me. It be better to go with just about any other phone service. My Family Mobile has spotty service and rude mean representatives.

The service was good up until I wanted to cancel. My number was switched from AT&T to the family mobile account. I used the service for a month and got my first bill. I payed it, that was okay. 3 days later AT&T offered me a great deal I couldn't turn down so I canceled the family mobile account and went back to AT&T. Here it is a month later and I now have a bill for $44.00 for the 3 days of service before I canceled the plan. $44 for 3 days?! I don't think so. This company is a scandal and I don't recommend them.

The reception on this service is lousy. They charge a huge amount in the end and don't let you pay by check. You must go to a Walmart store. You pay a service charge if you pay over the phone refund the money, return a gift card for over payment then bill you again. It is a vicious cycle. DO NOT USE THIS SERVICE. THEY WILL CHEAT YOU.

I just switched to family mobile from AT&T and is a AT&T employee. Every month I barely use 2gb so I switched to family mobile to save $. 3days later I received a text saying I almost reached my data limit. I am on wifi all day. How is that possible in 3 days almost use 3gb when I almost never reach two? After being with family mobile only a week, I am looking into going to another company as well as an attorney. This is a scam.

I was with Family Mobile for a year and I was not liking the service at all so I went to a different service. Well here's where my problems with Family Mobile began. I was in receipt that I owe money to Family Mobile. Ok checked my payments from all the way to when I started service. I never missed a payment, never was late on a payment, now being this is a no contract phone and when you start service you pay a month of service. Anyway after reviewing everything they were charging me really for service that did not even start yet. Wow sneaky but caught on so I figure send them a check and they will be gone. I won't have to deal with them anymore.

I called the call center at Family Mobile to cancel phone service only to get another runaround with lousy service. Product knowledge is lacking, the English language is very poor and documentation is out the door. They billed me for two more months' service and refuse to adjust the bill. They even admit no activity was there on my phone, but still are billing me saying service was available. I refuse to pay for their incompetence. How do they stay in business? I'll never know.

I went to Wal-Mart Looking for a prepaid phone - one without a contract and if I couldn't afford to pay I didn't have to, so they pointed me to this phone service. The man there working for Family Mobile who was there to help Wal-Mart signed helped me getting my phones up and running. The man said I could pay one month and not pay the next if I couldn't afford it anymore. He never said if I stopped playing I had to cancel my contract or I would have to pay $200 or it was going to the debt collector. So what I am saying is I now am supposed to pay money for A Dang prepaid phone I don't have anymore. Worst phone service ever. Wouldn't wish my worst enemy on it.

I purchased my current mobile phone with their service via T-mobile and, I have had "NOTHING" but trouble with it ever since. Before I purchased this phone, I put my zip code in and was told that it worked in my area but, it doesn't. It drops calls.

My husband and I got Family Mobile for our cell service. Most of the time we could not get a call inside our house. I transferred my service to another pay as you go carrier. I called and cancelled my service before it was time to pay for the next month's bill. I was told it was cancelled. Then 2 months later I got a bill from them for 2 months of service. I called and was told that when you are on the plan you pay for past months not future months. Now they have sent me to collections for 3 months of service. DO NOT EVER USE THEM. I had the same problem with T-Mobile after I paid them $600 to get out of my contract.

This company is full of inconsistent lies. It isn't what it is all cracked up to be. The reps tell you things that aren't true. They don't follow up with you if there is a problem that needs further assistance, you are left on hold and have to explain it each time you call in. The reps don't notate the account, they tell you lies and when you tell the next rep it’s like you made it up. I hate Family Mobile!

I changed my cellphone carrier. I got a final bill from Walmart family mobile and called to pay it. It was so hard to get a live person to talk to and when I did I was able to pay the bill no problem. A few months later I receive another bill saying I owed a $5.00 charge for speaking to a live customer service rep when I paid my last bill. I thought this was a joke and when I called to speak with them to get them to correct this they charged me another $5.00 to speak to a customer service rep.

I have used cellphones since almost their inception. I was with Sprint for 7 years, T-Mobile for 10. To save money and buy myself a newer phone, I decided to try WALMART FAMILY MOBILE. It is, without a DOUBT, THE WORST service I have EVER used. I had to close my service just for a short while, so I called "customer service" and requested my account be put on hold, so my bill wouldn't continue. I was told by the young lady (who barely spoke English) that it had been taken care of and no bills would be due. Fast forward to a few weeks ago, when I went to restart my account. I was told I owed OVER 90 DOLLARS for SERVICE I NEVER RECEIVED. I have pay-as-you-go, not a contract. I was told it didn't matter and that I should've called them to let them know I wanted to pause the account. I told them I DID and of course they have no mention of it in my account.

I purchased a cellphone. Just to find out they cancelled it due to a "high fraud item". Why sell it online if you can buy it online. Then they charged my account to tell me they will hold my money for up to 48hrs before giving it back. How is this legal? If you don't give me what I purchased what right do you have to hold my funds until you feel like giving it back? Do you draw free interest on it then return it? I will never give another dime to the Waltons again. Period.

Dear Sirs, I have been trying to get an explanation as to why my phone taxes are about 20%. I want a detailed itemized bill showing all departments and how much each dept receives. Also, my wife and I have asked no less than a dozen times to have our names come up on the receiver's caller i.d. We were promised and assured this would happen. My wife's comes up as some strange man and mine comes up just as cell phone. Thank you.

We tried from July until October to cancel this account. Kept being told we owed more money for a final bill. On August 28, I paid $49.41 for the "final" bill. I specifically asked the rep named Mario if we would be receiving any more bills. He said we were paid in full and would not receive any other bills. We received yet another bill dated September 24 for $9.54 more. When I called, I was told they were sending it to Customer Relations and would receive an email the following Tuesday (October 6) to verify an adjustment. If I did not receive an email, I was to call them. I did and was told that I still owed the $9.54. Never ever use this company. All customer care people are in another country and are very hard to understand. Also, for some reason, they just keep billing you even after you are finished with the service.

I purchased a Walmart Family Mobile cell phone for my teenage son. Poor cell reception led to me cancelling and moving the number to Verizon. After moving the number on the same day as the end of the billing cycle, Walmart sent a bill charging me for a whole month of service not used. I disputed the bill with Family Mobile and was told they are not changing it. While contacting customer service multiple times, I was moved into collections for $78. I was never given an explanation of the extra charges. Multiple customer service reps told me that while there was no usage on the account for the period in question the bill was unable to be altered. Walmart customer service states this is not their problem and they have nothing to do with Walmart Family Mobile. They just sell the devices/phones.

I have been trying for months now to close my acct. with Family Mobile. They told my it was closed yet I am still receiving bills. The phone is suspended status yet I am still being billed. I called today to cancel. The girl in billing took down my credit card information said it will be closed and no more billing will happen then, she said, my credit card did not work and asked for another card. I just wanted the acct. closed so I gave her another credit card. Still she said her system is saying cannot process. I asked to talk to a supervisor, she said she can try but cannot guarantee it will work. I asked to talk to her manager, she said all managers are on the phone right now. Ask for her to have a manager call me.

I buy sim card, $25 in Walmart, phone no service. Anyway, but 3 week they say I have to pay bill. Stupid no more.

In July, I switched my husband's phone from Verizon to try and save money. My husband travels a lot. Unfortunately, we weren't aware that there is a 3-4 hour dead space between VA and NY! No phone service at all! We tried to cancel the service over the phone, but apparently no one can do anything without a PIN. Too stupid to use the account number I guess. The clerk in the store didn't set up a PIN on our account. In August, we go to the store to have the service discontinued. The guy said everything was taken care of. I received a letter yesterday (in OCT) saying that our service has been discontinued due to non-payment. HUH?! If it sounds too good to be true, in this case, it absolutely is! BUYER BEWARE! THIS SERVICE IS AWFUL! And it's even worse trying to get out of it!

I attempted to pay my bill on the due date and was unsuccessful. Was told that transaction was declined. However upon checking with my bank, I found that the transaction was in fact approved by the bank to withdraw the funds and immediately reversed by Walmart Family Mobile. I phoned customer service who suggested that I have them speak with banker. I did this to no avail. They even refused to allow the banker to try to make the payment while they were on the phone.

I'm writing this to warn anyone reading about Walmart Family Mobile plan. Don't think you can just use this plan then drop it and be done with it if you choose to leave it. I paid my bill with these guys the beginning of June then switch providers thing my past month is paid (it's supposed to be pay for the month before service). All good right? I thought so but nope. I received a bill saying I owed $80.00.

There is no way to discontinue service on an account on the Family Mobile web site. I removed my check card information and after 7 phone calls I spoke to a rep., stated he would cancel my account. The only way I could get a person on their support line was to say I was reporting my phone lost. There is no option to talk to a rep. I complained to the rep. about this and she actually told me to push the button saying my phone was lost. After all of this I received a bill for 1 and 1/2 months because the person I talked to did not cancel my account. I called from a landline yet I was continually cut off. I got long distance bills from AT&T calling from my landline at home to my cell phone while standing in my home.

Horrible service whether it was calling, texting or using the data plan. Texts would be received hours after they were sent, calls dropped often and the data was severely crippled. Customer service was no help at all. I had been a customer for 3 years and when I switched to the 4G LTE package I never received 4G LTE speeds... not once. Called customer service and they were clueless. Only were able to tell me stuff that I could have looked at myself on their website. Yes, for the 12th time my APN settings are correct.

I wish I could have seen the comments from others here before I got this plan. The fact that it took a day and a half to set up my account was a foreshadow I should have taken notice of. Walmart advertised this plan at $29.88/month, which was cheaper than the plan I had before. The clerk didn't mention that ADDITIONAL FEES would mean I would actually pay $33 per month. (The theme from "Jaws" started to play in my head.) When I spoke to people on the phone they kept saying, "I can't hear you." I thought it was just my phone until I read other commenters saying they had the same bad reception problem with Family Mobile. (Again the "Jaws" music.) I later found out Family Mobile doesn't have WiFi calling- a feature which was invaluable when I travelled overseas and also money saving when at home, (the "Jaws" music got louder.)

Two Brand new LG phones (from Walmart's Family Mobile plan) got outrageously hot immediately after purchasing and activating. They get so hot that they feel like they can actually burn our skin. Calls get dropped, phones constantly freeze and never work properly. We've had the Walmart Family Mobile service for three weeks now and regret it!

I had the Family Mobile service for over 2 years and paid my bill in cash every month, never late! My bill was always due on the 5th or 6th of the month depending on 30 or 31 day month. I brought my phone with me on vacations and generally had very spotty coverage. We moved from New York state to Florida and I knew I needed a new provider. I paid my Family Mobile bill in full on the 31st of July and started service with a new provider on that day. They were notified that I was changing service and taking my number on the same date July 31st. Now it is September and I receive a bill for service from July 31st to August 18th, when I had service with the new carrier. This is ridiculous and just shows you how these people steal your money. I would like help resolving this.

I once had a phone with Family Mobile or T-Mobile as some call it. The phone was a piece of crap and never worked right. Even though I had a 2 year service contract on the phone that I purchased from Walmart it didn't make any difference. So I got a phone from another company and just love it. When I had made arrangements to get new phone going and have Walmart unlock the number it was 8/4/2015. So Family Mobile is still saying my wife owes them for my phone since I moved on in the middle of a billing cycle so she is responsible for the month I transfer to another company. I have never seen any such fine print on any such crap. The company is a scam and out to get anything or anyone so find another company!

Left Verizon because of expensive monthly bill... approx $150 per month for iPhone 4. Within first week of having the Walmart Family Mobile service ($46.28 a month) I knew it was a HUGE mistake! Horrendous cell service... very rarely if ever could I get a reliable signal to send or receive calls no matter where I was. Texts were even worse. About 90% of the ones I attempted to send would FAIL... 100% of the ones sent to me would arrive a half hour to an hour after the person sent... and if you want to send a photo or image, the wait time for it to go through could be hours to days IF it even would go through at all! Now the kicker - cancelled service on the 10th of the month and paid final bill due online for that entire month although service turned off immediately on the 10th.

First of all, the website (www.myfamilymobile.com) has no search option (at least, I never found one). So, if you have a question, good luck finding an answer, unless it happens to show up in the FAQ section. Also, per the terms and conditions, if you cancel service in the middle of the billing cycle, you are still liable to pay all monthly service fees to the end of the current bill cycle. Most other carriers give pro-rated refunds for unused service. Also, if you want to contact them, there is no option to send them an email or to chat online. You have to CALL them or send a letter. Really, Wal-Mart?? Nearly all other carriers offer the option to contact them via EMAIL. Also, when I called to cancel, I had to listen to an extremely lengthy sales retention pitch, and I had to state 3 TIMES that I really wanted the service cancelled. If quality customer service matters to you at all, don't use this carrier.

I purchase the starter kit, took it home. It did not work in my phone, called them for assistance. They said I had a bad kit and told me to go back to Walmart and purchase a different one. I did so and follow the steps to do so but bringing the old one back in the exact package. Going to customer service and getting a new one I had the lady at the desk do my service for me coz I didn't want to have to run into the issues just in case if I was doing it wrong. That was not the case at all, my phone just did not take their service so I had to purchase another phone as well. Everything is going fine until the bill pops up, it said I had to pay $51.97. I question this bill and was told that the issue will be fixed now.

Got a Walmart Family share T-Mobile account, bought 2 phones Alcatel pop and Alcatel onetouch. We were very excited to finally get smartphones. Got everything set up and service in certain areas and dropped calls and not getting web service in certain areas. I called customer service and everyone I spoke with seemed to be a foreigner. I was having a hard time understanding and communicating with some of them. On some occasions I had to call back to try and get someone that I could understand what they were saying.

I bought a cell phone from Wal-Mart Family Mobile a few months and the phone crashed. I reported it to Family Mobile. They requested that I send the phone back so I did just that. I sent the phone ups to the return center. I sent all the devices of the phone back. They sent the phone back to the wrong address and only sent the front of the phone, no back of the phone and no charger. I have no sim card and no battery. They say "We are not for devices lost." I do not know what to do. I have no phone.

For 3 days I haven't been able to send or receive text messages or calls. I can dial out and that's it. I call my own number and it says voicemail. I call my number from my friend's phone and it's complete strangers phone.

Bought the ZTE Zmax phablet - GREAT PHONE but spent countless hours with customer service and repeated trips to and from Walmart, trying to figure out why I couldn't send even a 1-second video. Out of pity, one store manager replaced my device with a new one (as customer service required my phone sent in, leaving me without anything until they fixed it or replaced it! Seriously?). Had the exact same issues with the new phone... watched reviews on YouTube by others very satisfied with their ZTE Zmax, assuring me my device was capable of sending videos through messages, as I'd done with previous phones.

The network service was 1 to no bars. False advertisement for 4G networks when it's actually 2G. Overcharged me even after cancellation. Straight Talk or Boost is your best bet. ** T-Mobile.

Wal-mart family mobile, you say that you were cheap and easy for families too but in all actuality you do nothing but rip people off. How do I have a monthly bill of 44 and I call and cancel and get a bill after that of $33 for 15 days. I will never have Wal-mart family mobile or recommend Walmart family mobile to anyone. This honestly just makes me want to start shopping at Target.

Like many others who have used Walmart's Family Mobile plan, my last bill was exorbitantly high when I paid my monthly bill every month. When I canceled my 35.00 a month plan due to poor service, my final bill was for 71.00 even though I paid 4 days before I canceled my service. My main issue however, is Walmart's idea of customer service. You'll notice that if you need help with something and ask an employee (whether in-store or on the phone) and they do not know the answer, they will send you (or transfer you) to someone else who probably doesn't know how to help you either. I never got to talk to someone "in charge." So you end up getting wore down until you have no choice but to just go away.

I was looking for a low-cost cell plan for phone and text only - no data - so I tried Walmart's T-Mobile. I bought a phone there. It wasn't the cheapest but it was only 40 dollars but I felt it was a fair enough quality for me. The coverage wasn't great, but it didn't bother me enough to complain. After a while I started to have problems. I do not use my cell phone very often, so it took me a few days to realize that I was not getting texts or calls. At that point I also realized that I could not make a call, either. I estimate that the problem began sometime around July 20th. On July 25th at approximately 9:15 am EST I called customer support from my home phone to report the problem. The representative told me that there was a problem with a tower near my location and that I should wait 72 hours for them to fix it.

I have been trying to get my final bill paid for over a month now. Very long story short I had to pay a 32.00 stop payment fee on a check I sent to pay it, that 2 1/2 weeks later had not been cashed. When I called to talk to them and find out where my check was, no one knew anything about it. Did the stop payment (32.00 non-refundable fee) and 2 days later the check shows up in the mail returned to me because "they don't accept paper payments" when it clearly says on the back of the bill "When paying by check." 25+ emails and numerous phone calls to people that can barely speak English. All I want is them to deduct the 32 bucks I had to shell out coz they have poor communication in customer service!!!

My phone was suspended on April 5, 2015 and I was billed from May 15th 2015 through June 14 2015 and I didn't used the service but I was charged for it.

I have a 6 dollars and 20 bill. I did not use this service. I was told the wrong information and I turn the phone back in $6.20. I should not pay. I'm very upset because I was very much misused. I was told to call the number. I did and was told to give you what happen to remove the $6.20.

Worst service. Never got service, had 2G most of the time, monthly bill was NEVER the same amount!! This place is a joke! It is supposed to be a "no contract" service and it is not. I switch phone services and pulled my number and they are charging me for monthly service I DID NOT USE!!! And saying if it is not paid by a certain date that it will be sent to a collection agency! SERIOUSLY?! They will not work with you on anything!!! THIS PLACE IS A JOKE!!! Do NOT go with Family Mobile!!!

I went into the Wal-Mart where I live and made a payment on my account for $40.63 to get my phone reactivated. The payment went through but my phone was still disabled after 2 hours. I ended up calling my number from another cell phone and a girl answered the phone. After I realized that another person had been issued my phone number I immediately called Family Mobile customer service which didn't help me with anything. The customer service automated machine kept telling me that they couldn't find my account. I ended up going back to Wal-Mart to get some help but there was nothing they could do to help.

So I bought a Family Mobile Samsung phone to use with my T-mobile service & these idiots won't give me the unlock code so I can use phone on Tmo. Some bs about needing on their network for 40 days first. So let's see I need to pay 30 or 40 for almost 2 months just to get this 20 phone unlocked. I'm filing a complaint with the FCC, FTC, BBB & my local state attorney general office. Please contact me asap!!!! Phone is Samsung t369 imei.

How can someone in Guatemala or Honduras help me resolve my Walmart family plan problems. I was told it is illegal to not give the information to unlock a phone. I tried over 5 times to get my phone unlocked so I could change carriers. I was given the runaround around and around. I was told, Walmart family didn't have the code, to call T-Mobile. I called T-Mobile then told me they didn't have access to it. "Call LG," so I called LG. They said T-Mobile should have the number. So I called them again only to be told to call Walmart. I have called and called and still have not gotten this resolved.

I bought a Phone from Walmart with T-Mobile. I was approached by a girl in their sales department who was assigned to sell these phones. She told me this was the most popular phone and it was about $100. The same price I paid for my last flip phone. She also told me that this phone was especially good for people on a budget and was specific that if you couldn't pay the bill or were late that it was the same as a prepaid and they basically shut it down and that the bill did not accumulate. She said once you can pay you just let them know and they turn it back on. Come to find out later that was a lie.

After joining My Family Mobile in January of 2015 I was so excited about the price and the data package. The problem was bad reception to a lot of my calls. Most of them cleared if I hung up and recalled but about (30%) was consistently bad including my mother and one of my good friends who I've barely talked to in the last (9) months specifically for this reason. She literally cannot hear me. The first time I complained a few months into plan I was told, "maybe it's the other person's line." This being my first experience with a cellphone I took their word for it. Then they tried to blame it on the phone.

I Understand that people can bring service dogs into Walmart. Now people are bringing Pets in that's not service animals. Cats and Dogs not in a cage openly. Walmart you have a sign posted on the front door that say you can bring in your service animal. What Walmart don't enforce this policy.

I just spent this weekend changing my cell service for me and my wife from AT&T to Walmart T-Mobile, I thought I had done my home work on the phones, features and plan. The problem is my home is in a low area with a green metal roof and for the most part cell phones don't work inside my home. T-Mobile offers a Wi-Fi calling feature that would solve all my problems as I have cable internet and a nice Wi-Fi system. What I did not count on was the fact that the startup kit SIM cards that Walmart sold me with the phones makes this feature useless and produces an E05 error code, also you must disable this feature to get the phone to work at all for calling. Walmart support will not sell me the correct SIM card, T-Mobile will fix the problem but wants $50 per phone. $100+ a month is not acceptable, might as well be with Verizon if I could afford that.

Phone's no good and customer service sucks. I'm so sad that I gave this company phone and the service to a best friend as a gift and they hate it. No way I would ever use this company or T-Mobile ever again. I want My money back now!! Arm robbery is family mobile services.

Hi my name is Shannon **. I am emailing you guys about getting a credit on my phone that I purchased from you. On August 5th my service had stopped working for like six hours. I was very upset I couldn't use my phone nor could I get on the internet. And I called the customer care people and they told me there was nothing they could do. I have to email you guys which I think that is very ridiculous, but here I am emailing you. So I would really appreciate it if I could get at least a 10 dollar credit on my bill.

I purchased 3 phone in a Jacksonville, Fl Walmart. I explained to the employees representing Walmart and T-mobile that I would be moving in a month to West Virginia and was only purchasing these phones so I could use them for my travels and at our destination. I made it very clear I did not have money to waste and that it was very important that these phones worked at our destination point due to medical and emergency reasons. They spoke with T-mobile representative and they also assured service was available. Long story short, we made it to our destination and there is no reception. I could get a call through in our bedroom corner and that was it every now and then. I had to scrap the barrel and purchase 3 new phones because T-mobile does not service this area. And phones would not work with the AT&T service.

The new unlimited plan with only 3gigs is a mistake! Had I known that I definitely would've got ours turned on somewhere else. I use to rave about family mobile. But this sucks!

So while I was searching for the best phone company to use I came across Walmart family mobile. It was awesome where I was and got service. Wasn't a problem till I moved somewhere where T-Mobile towers are non existent. I have been trying to quit my account with them but anytime I get in contact with customer service they can't fulfill that. With me being military they STILL can't help me and they keep asking for a 4 digit pin number and I have no idea what the hell it is, and they try to send me text messages but what they do not understand is that I HAVE NO SERVICE WHERE I AM LOCATED. But they do not understand this. I keep telling them this but they also don't speak clear English at all!

Horrific service in the Burke County, CA area... Complained to Walmart and was told, "You have to pay service you say you didn't get before you can get credit/Refund for no service!" 30 years in retail and worst customer service ever experienced! Now stuck with phone that I can't use while living on SSI fixed income!

Yep I've had nothing but problems... Don't waste your money. The net never worked when I really needed it and service sucked even right in town. I'm done with them.

For 52 days these people refused to fix my issues. I had missed calls, texts don't come or go, internet is sporadic at best. I've been told by better than 30 customer service reps that "This will fix your issues." then they were compounded. I have 21 ticket requests, and 4 emails. I asked for a one month credit and was denied. They state I need to check the coverage map. I had T-Mobile before and NEVER had an issue. I lived under a tower and their substandard service failed. Do not use this company. They are horrible And customer service just does not care cause we are just money to them.

I have had the craptastic phone plan from Walmart for a while. The entire time I've had it has been awful. First let's talk about the coverage. It sucks, if I'm lucky I can get 2G if the weather conditions are right. Second when I call customer service, I want an English speaking with no accent representative, not someone from the middle east who can't help with my plan. I am the only phone on my plan and yet they won't let me change anything because they say I'm not the account holder, mainly because some non-English speaking rep has set up my account wrong!!! They SUCK. DON'T EVER PURCHASE ANY PHONE PLAN FROM FAMILY MOBILE. THEY WILL SCREW YOU OVER AND THE SERVICE IS AWFUL.

I bought a phone from Walmart, by Wal-Mart, service through T-Mobile. So this review is really for all three companies. I couldn't activate in-store, couldn't activate online, so finally I sat on hold to do it over the phone. The phone I bought couldn't get service! E5 - Sim card error. I called back and tried a number of things that never worked, asked for a manager but never got to talk to one. They repeatedly stated, "You're going to have to return the phone" thus being forced to buy a more expensive equivalent. The service coverage they show are not true! The entire experience sucked so bad, I registered to complain... which I never do. Furthermore I found the same phone at a Verizon, not same plan but SERVICE in all forms! To end I would like to say the one star was required, I wouldn't give Wal-Mart, customer service, or T-Mobile a half star.

A $19.95, unlimited talk, internet phone in Texas plan. Became a $29.95 plan with taxes applying in Florida brought on by unexpected or unprovoked technical issue forcing me into their office that same week upon arrival in FL.. Unable to avoid and needed, got a second phone which doubles the bill, but that for months after soon became a little more than what doubling the bill is. Three months ago phone was turned off, reasonable truth,"toilet accident", turned off phone. They justified the whole of the next month's bill as me still having the line despite me telling them to turn it off; upon it's said they thought I said that I wanted to maintain the number until... and that the month coming up will be the prorated month, that bill was well pass double as well.

Awful awful awful coverage, as in WASTE OF MONEY - completely useless. I was paying for months because I didn't want the hassle of changing companies but I almost never got decent data coverage out of wifi range, not even from my work office. Maybe once out of 10 times I'd actually get coverage and I use my phone for work, social media accounts. Had no idea it was so easy to switch to Virgin. Done in 10 minutes, number ported and everything. Now my phone works everywhere, plus I got a way better phone. Plan is the same price. Imagine that. I wish I'd have known this before fighting it for months. Now they're telling me I still owe them $65 after I cancelled. Whatever, just glad to be rid of them. Stay away.

I have read other complaints from others. I had the same issues with no service.. dropped calls. Called customer service, some individual cannot give me head office phone #. Cancelled service due to they broke the contract to me. Scam layers. My mother had same issues.

First of all Walmart set up my account wrong and has not fixed it, and neither has Family mobile. I am due credit for overpaying for almost four months. Crazy stupid.

My now deceased partner had T-mobile for years and years. When she was dying she moved her account to another carrier and owed them $7. She gave them a credit card number and they billed her for the $7 and another full month for not giving 30 days notice to cancel according to a non-existent agreement from at least 5 years earlier. In my honest opinion, T-Mobile is an uncaring, dishonest carrier that will tell you anything and then screw you.

I purchased the Lumia 635 and I have not been able to send or receive photos through my text. I have called numerous of times and received nasty customer service reps. Technicians that acts as though I was lying about not being able to see photos after they had checked on their ends. I have asked for a number to contact corporate customer service and I was not given a number and twice the reps hung up on me. I am very displeased with this company and their employees. If their employees are a reflection I would NEVER recommend this company to anyone family nor friends.

In May I canceled my Walmart Family Mobile service. When I signed on and bought the phone, I paid a month's service in advance, so it is supposed to be a prepaid service. So they told me that the bill due on June 6, 2015 was my final bill. Then in late June I received another bill due today. I called them and told them no, I did not owe that amount. The rude man on the other end of the line yelled at me that it was a postpaid service (which it is not), and that I owed. He kept yelling that at me and didn't want to allow me to speak.

Text and calls every holiday it takes up to 2 days for my text. I did not get work information until 8 hrs to 2 days later. I need technical support, phone and email information, please send them. Thanks. I did not rate, I want to give you a chance to fix the problem.

First, I had established the Account with Family Mobile and noticed that I had to restart my phone to get any service bars. That happened on a daily basis. Went to California and hardly no service. At home I had to go outside to make a phone call. Then I realized that this service had to be changed. Cancelled the service in the middle of the month and was informed that only half of the bill will be charged. Then I get a bill for 61.44 for what I questioned. I called the reps who informed me to call next Friday. Looked at the bill to realize that there were extra charges such as Unlimited TT and for web browsing that never went beyond the monthly limit because it was very hard to get any internet service. I used my home internet wireless.

I got Family Mobile in April, I thought it would be good deal for the price. Boy was I wrong, nothing but problems. Drop calls, no internet service. So I decided to leave Family Mobile on June 10th. But today 7/2/15, I got a bill in the mail from Family Mobile for $61.72. This is not right. I paid my bill for April and May, I should not have a bill at all. So I called customer service to see what this bill is about. The representative told me I owed $27.64 for May and $34.08 for June. I told her that I paid for May and how can I get ''CHARGED $34.08 FOR ONLY TEN DAYS OF SERVICE.''

I had their service for about a year. When every one left the Denver area, I had no service. I finally switched to another carrier. I called to let them know I was cancelling before I switched. They gave me my account number and really did not seem to care. I switched and called family mobile to cancel my service so I would not get any further charges. I told them I would go online and make my final payment, and they told me I could not as they have closed it. They also told me I had to pay an extra $5 fee for them to process the payment. They never mentioned this when I said I was going to cancel. They only tell you after you have done the cancellation.

Like others, I am also a victim of this company. I purchased the plan for my teenage son. The phone was used only the day I activated the phone and few days after to check if it is working. Then when my son traveled an hour away from our house, he had no serviced. When he called, a voiced message kept saying our home phone was not available. I called him and I kept getting a message that the person I was calling requested not to receive incoming call. I called and complaint about the service. A person from another country answered the call and told me they will check it. Then I called again because we could received a call. So I told them, cancel the account, because we couldn't get a call.

I had a family mobile T-mobile account that I call and spoke to a customer service rep back on April 26 2015. I told him I was transfer my phone service to another carrier service and I needed my pin #. He gave me my pin # and told me he was putting down that I will no longer have service with them. The next month I get a bill for service that I don't have. I call and was told I didn't cancel my service. The next month I get a bill for service for another month. Again I call and after calling 8 times I get a service rep who tells me to email customer relation myfamilymobile.com, there is no contact information to them. My credit mean everything and this is giving me a bad rep.

I had purchased a phone with a monthly plan of $24.88 a month. During this time, I have had nothing but issues to include poor service, not being able to log on to my account, and last but not least being charged more than what I was to pay (Approximately $20.00 more than what was stated). Because of this, I decided to terminated service, and switch to Republic Wireless.

I purchased Family Mobile service on Oct 2013. I had internet service for a while but after a while I had no access to it. I have called Family Mobile and they can't help, just give me the runaround. I'm sure if you check my phone usage you can see that I haven't used the internet forever. I would like for someone to check out the account usage and credit me with whatever is due me for non-usage. Few months ago I cancelled the internet service. Please get back to me regarding this issue. My phone has also been cancelled due to being lost. Any assistance will be greatly appreciated. Thanks.

I have subscribed to Family Mobile for 6 mos. and have been pleased with service and the customer service dept. I would recommend it to anyone.

My son's phone was stolen from school April 24, 2015 from his locker at school. I called in to report it stolen and requested the services be suspended and the phone locked. At that time, there was no mention of a past due bill. On May 10th, 2015, I purchased a new SIM card and attempted to register an old phone that was given to me with this SIM card. The representative told me to give it a few hours to register and if it did not work to call back.

In January, I bought a ZTE phone for our daughter and purchased what we were told was a prepaid phone card for $50. My daughter used the phone for 2 months. When her minutes ran low, she called the 800 number to set up extra minutes -- well that's what she thought. Turns out we were given a Walmart Family Mobile Plan. So unknown to her, she was extending the no-contract obligations. They charged her a late fee of $20, but since she didn't know what plan we purchased, she just paid it. She stopped using the phone early March. She figured that was it. Oh no. She received a bill for March/April - which includes another late fee. The customer service rep agreed the phone wasn't used, but the money is still owed. Buyer beware and very careful when you get a "prepaid card."

On May 17 2015, I paid my bill for unlimited talk, text and web. On that same day a Walmart employee changed my plan for me. I should not have experienced any changes until June 17. On May 29th they turned my data off. I called and got someone that said they made a mistake. She did not know how to fix it. A few days later I called again, got someone else who said he could fix it but I needed to email customer relations for a credit on my account. I tried to do this but would not let me on site so I called back and a supervisor said he would do this for me.

The ability to call and talk for more than 15 seconds before my call gets dropped continues to get worse. Originally it was the worst on Sunday mornings. Now it is an everyday occurrence. The Wal-Mart Customer Service Representative told me yesterday that the problem is being caused by busy cell tower usage. Their fix is to switch my phone to a different tower (so they say) with no guarantee that the newer tower will not be as busy as the original tower. I was told it might take three days (72 hours) before any results are noted. This isn't the first time I've had this problem with the T-Mobile service that Wal-Mart utilizes.