Verizon Wireless Reviews

Have had version for over 15 years and am about to leave them. I have been lied to almost every time I call recently. I feel like the reps work on commission of how much they can swindle you out of. I was told I would get a new device and they sent a refurbished one that did not work. Then that I qualified for a free upgrade and now they are charging me full price for it. I have lost hours of time trying to fix their mistakes. They said they never received a phone and tried to charge my account $600 for it. I called in and they said they had it. Now they say it is only worth a 125 acct credit. Dishonest and waste of time. So disappointed in what has happened to this company. And guess what? No manager exists to communicate this to.

My experience with Verizon Home Internet has been nothing short of a nightmare. I decided to try their service, but their team couldn’t even get it set up properly. Frustrated, I canceled the service and returned the equipment within the 30-day trial period, ensuring I followed all their instructions. Despite this, Verizon started charging me for the service, claiming they never received the returned equipment. I contacted their support multiple times, provided the tracking number, and after weeks of back-and-forth, they finally admitted the equipment was sitting in their warehouse and that it had not been logged as received.

The company is the worst, their customer service is the worst I ever seen. You can’t never speak to someone and the bill is just too expensive. I wouldn’t recommend. I been with them for 4 years. I regret ever switching to them

I had Verizon for 11 years and they kept raising the bill. Got to the point I couldn’t afford to as they had added another month of service (the next month) early and were demanding 700 dollars to keep my phones on. Their customer service is crap they are overpriced and if you’ve been there awhile don’t expect them to be happy with your business. We are mice in their big big world. I’m so unhappy with them. And because I’m an adult I’m trying to pay the last bill off I get a demand letter threatening legal action. They are not anything even worth anyone going to and I hope they see this because before this last stunt I would’ve stayed at them for much much longer giving them thousands more, but they got greedy and just figured I’d take it. I’m posting this review in multiple platforms so people are warned.

I miss the old Verizon Wireless. I run a small construction company going on ten years now. I used verizon for most of that time now and have been very happy with everything my especially my verizon manager. But a little over two years ago, I signed up for Verizon connect and that’s when everything started to go downhill. Verizon Connect for lack of better words awful and I had a horrible experience. I ended up just paying the contract out with most of the equipment broken down to the awful customer service. I have to call my own voicemail now like back in the day to check because some of them do not show up on the phone. Because I don’t get all my voicemails it did cost me business and hurt my reputation. People thought I wasn’t calling them back and those people told others until it finally got back to me.

Their customer service has became a real joke, their ai system is a joke and now certain forms of auto pay do not count towards their autopay discount, rather than sending out a letter or anything you will be charged $10/line, so I decided to switch my form of payment, then all of sudden I'm getting bombarded with calls from ** people asking for my banking info, telling me didn't go thru, I would love to speak to someone about the possible data breach but can't because their ai system won't let you speak to someone until it's told you about the wait time being 20 mins for the next 30 mins will awaiting to be added to the queue.

Verizon is awful. Customer service is horrendous. They lie about pricing then bill you incorrectly. Impossible to correct with a human. Hello T-Mobile. Verizon is horrible with what they say and actually do. I think a dartboard for pricing would be more accurate.

For several months now, they have added a $20 "return payment" charge to my bill, claiming they're being charged this by my bank. If this were true, my payments wouldn't go through, especially not on a "second try." My payments go through every month and then they add this fake charge. Anyone who has the misfortune of still being with Verizon, check your monthly bill closely.

I set up auto-pay the day I bought my phone- they emailed me a month and 5 days later with a late fee. I set up auto-pay again that month, and again they email me 5 days after payment is due. At this point I'm convinced it's a scam for the late fee and I am so fed up. Even if the auto-pay system IS broken, this is still the only company I have ever seen that refuses to send a "Your Bill is Due" email. They exclusively send "Your bill is 5 days PAST DUE" emails??! If this affects my credit score- I swear to god I will find some human being that works for this godforsaken company to feel bad for me, but alas, I haven't found that person yet.

After my bill just went up to $185 per month for two lines I had finally had it!! No customer service at all online, chatting or otherwise! How do you go from one of the best carriers to the worst!! It’s like they read from a script when you talk to them! I will go directly to the store to hopefully get some help!!! New customers are all they want, once you’re with them you’re not important! Even after 30 yrs (AirTouch)!!

Don’t ever think of having them as your service provider no matter how they sweettalk you. They are very useless. I made a very big mistake trying them out and I regret it. First they’ll send some little boys to go around knocking on your doors and making fake promises. Even the agents in their offices will still lie to you. Integrity is not what they stand for. They lie a lot; they don’t care about customers. They just want the money.

If you ever think to yourself "Should I switch to Verizon to make my life a little easier?" DON'T. Lemme put it into perspective, I had been a customer for 10+ years, I pay my bill on time or even early and not a day later. Some red flags I noticed: The increase in pricing constantly (other reviews even say they increase their set payment plans), buying cell phone insurance and in return having to pay even more money for a phone that doesn't even work, and lastly their customer service. I get inflation and corporate greediness but this is on a whole other level. To increase prices and not change a single thing about anything (faster internet speed, better data, etc.) is crazy. Their data is good except if you live in Colorado, definitely switch. Moving on, paying 100 bucks or more on insurance and then paying even more for a Google phone that doesn't start up anymore for no reason, getting the new phone and it does the same exact thing and nobody is able to help.

11/20/2024. I am not a Verizon customer and I never will be. A fraudulent account was setup in my name and a bill was received by mail on 11/18/2024 from Verizon for charges dating from October 11, 2024 thru November 10, 2024 for $730.56. My wife and I tried to report the fraudulent invoice to their fraud department. We were on the phone with them on 4 different times trying to get this account marked for fraud. According to the phone numbers associated with the fraudulent account it was started in Clark county Nevada. There were phones purchased and picked at the Fox River Mall Verizon store Appleton, Wi. They refuse to mark this account as fraud until they receive a police report which can take up to 10 days to receive. The Appleton police were extremely helpful and informative. What the real insult is our credit rating may take beating because of this fraudulent invoice.

WORST CELLULAR COMPANY EVER!!! I've had a few different companies over the years, but Verizon is absolutely the worst! You can not easily get them on the phone - then when you do get customer service - they do not always have the correct information - but that is OK because if they are incorrect and you need to switch anything they will charge you fees on top of fees and it never ends. The charged us nearly $600 to switch from our other carrier to them - the estimate they gave us for what our phones would cost per month was incorrect! The bill fluctuates from month to month.

I placed 3 frantic calls to Verizon for help in locating the phone, to no avail. I then had to go into a Verizon store and purchase a new phone for my son.

I recently filed a complaint against Verizon, my previous phone carrier, due to them blacklisting one of my devices. I switched to AT&T on November 5th 2024, and ever since activation, they suspended the device due to Verizon placing on a blacklist. Now, Verizon states they have done everything possible, but it is still blacklisted as per AT&T and they have to suspend the device.

My data was low so I called to ask if they can add extra data. My payment is due in 5 days..The agent said that he can add unlimited data for free on the plan I currently have...I have my payment automatically deducted from my bank acct...I confirmed at least three times with the agent to be sure I understood.. Shortly after we ended the call I received a confirmation that it is $25 more..I called back and another agent said that's not the plan I have..He escalated the call to someone else and they never answered..after 45 minutes the call was disconnected..They enrolled me in a plan that I did not approve..The customer service is horrible...always try to connect you to a virtual agent..This is a scam.

Honestly, I had a iPhone 8 Plus from metro, and switched to Verizon because my sister was with them and said she didn’t have much issue, so I gave them a try. I went in and it was a Woman who took care of me. I wanted to get a Samsung Galaxy and she told me that it was free when you switch over to the company. Clearly I was bamboozled, because when I searched up my account I saw I owed them $846, and was confused so I called and they basically told me I had to pay it, regardless. If I would have known I would have never bothered with them to begin with. Now this is on my credit history. I’ve since went back to Metro and got a iPhone from them. Which I should of just stayed with them from the beginning. Now I have to pay off a Samsung Galaxy that wasn’t even worth it at all, dang near a whole band to pay off a phone. They are legit the worst phone company I’ve ever connected with.

I just recently switched from AT&T to Verizon Wireless. AT&T was giving me issues. Switching over the Verizon wireless representative was very helpful. He said that within about four hours everything would be switched over to my new iPhone 16 Max. +5 hours later I'm calling. They put me on hold saying they are working on it and then I got hung up on. Tried to call back. They were closed now. I have a new phone that I cannot use. Very disappointed.

Verizon is overall the worst cellular company I’ve ever had. The phone had been nothing but trouble. The service is terrible and worst of all the customer service is not on the same page. You can’t get help with them at all. They lie. Your bill is never right. Please people don’t ever consider Verizon.

Dishonest and unhelpful customer service. Swore up and down I'd have great service where I live and now that I have been a loyal customer, they changed their story and have done nothing but make excuses as to why I have poor service. None of which were mentioned when I came go Verizon for cell service. Verizon is one of the worst cell companies I've ever dealt with and I can't wait until my phone is paid off so I can leave them. Be very leery and do thorough research before choosing Verizon.

I was intentionally misled by your store representative regarding the terms of the promotional iPad I received. I was explicitly told the iPad was a gift with no additional costs beyond the sales tax. At no point was I informed that accepting the iPad would result in a $15 monthly device payment and a $10 mandatory unlimited data plan for 36 months. Had these charges been disclosed upfront, I would have declined the promotion. This misrepresentation is unacceptable and appears to violate both state and federal consumer protection laws. I am requesting that all charges associated with this device be canceled immediately, and that I be allowed to retain the iPad as the promotional gift it was represented to be. I only found out through email three days later that I would be charged additional fees for the next 36 months on a promotional gift that was only supposed to cost me sales tax.

I was a month behind on my account and had made a payment arrangement to bring it current. I received the following text message. The toll free number listed in the message is Verizon's collection department. "Hello Scott **, it's Auto Service Center. The mechanical coverage for your 2013 Toyota Tacoma vehicle needs a review. Contact us at +18884141678 for more info. Text STOP to Opt-Out"" It gives you an idea of the integrity of this company.

Stay AWAY FROM VERIZON. I’ve had an incredibly frustrating experience with Verizon. Every month, I get charged extra for some new reason—my bill keeps increasing, and it’s never consistent. On top of that, their service is terrible. The connection is unreliable, whether it’s for home WiFi or our phones. Streaming, video calls, or even basic browsing are constantly interrupted. For what they charge, you’d expect premium service, but it’s far from it. I’m fed up and will be looking for better options. Stay away if you value your time, money, and sanity!

I spoke to a salesperson about any promotions or deals. I was told and showed on paper that my husband and I would get new phones, tablets, and Apple Watches by switching to both Fios and Wireless for $213/month I asked a number of times along with my husband if that was legitimate and she said yes. And there was contract or time frame. We just had to pay the sales tax on the six devices. After everything was switched over, I found out our bill will end up being close to $600/month. I went back to the store and found out the salesperson is no longer there after scamming us two days ago. I am calling the FCC and PUC and Better Business Bureau tomorrow. I was on the phone all day today with really no recourse. I may get legal advice also.

I was a customer with Verizon for three years before the problems began. They forced me to switch to a plan that cost more per month than my original deal. When I switched to the new plan, I asked them to remove the Apple Arcade subscription because I didn’t need it. For nearly two months, I repeatedly contacted them to resolve this issue with no success. Each customer service representative I spoke to assured me the issue was escalated and that I would receive an email confirmation from Verizon within 5 to 7 days, which never happened.

Verizon is the absolute worst. Service is unreliable, customer service is non-existent. I'm really sick of them because I will randomly not have service in the middle of a park, no tall buildings in the city. Their Internet is down every 3-10 days and it's impossible to get a customer service representative. Terrible company, terrible service, high prices, not worth it. Avoid!!

I am completely fed up with Verizon and their continual efforts to apply new fees, increase cost for existing fees, and now their latest, reducing the discounts they had been giving for autopay and paperless billing. Once my phones on our account are paid off (5 months!), I will be leaving Verizon forever.

I have never felt like a criminal until now. This company gave me the run around from the agents in the store to over the phone. They stated that I needed to provide proof of identity first it was online then in the store. They basically state that I am a fraud when I presented the store with everything, I even brought them my birth certificate. I've never had to do this until now. No one could give me a reason why I kept getting generic messages stating there is nothing they can do. I will never do business with Verizon again. Please BEWARE

On Nov. 8th I contacted Verizon because I was interested in changing from pay as you go to a contract. I was connected @ 12:07 to Rod. He states that in order to get a contract you need to get a new device, that sounded great as my phone is a S20 and an upgrade would be the S24. Over the process of 3 hours in the chat (which I have printed out the 8 pages) the email they sent to upload documents was not working. I tried over 10 times finally had to contact the Service number 800-922-0204. They finally worked with me and I was told that my credit was good enough to get a contract but not a new phone? I was told by Ron that the contracts were only to get a new device.

They have been horrible beyond measure. Charging for service they do not provide. They have been repeatedly bad over the years. They tell you, "Yes, we are working on that," but bill you still. I recommend anything else.

DO NOT USE VERIZON WIRELESS. They’re great with prices and customer service when you first start services. But when you become a “Loyal Customer” they raise prices on you to the point it gets hard to pay them. Even if you make payment arrangements they will disconnect services and will force you to pay even before you can contact them. I had to pretend to inquire about new phone services to speak to an agent. Ann was the worst she said there was nothing she can do unless you pay your bill even with an arrangement. Verizon is a horrible company. Do not use them unless you plan on swapping phone providers within a year! Loyal customers don’t mean anything to them. They also offer you discounts and promotions and they never go through with them. They pretend like those promotions never existed!

I went to Verizon and was told I had to get a new phone to go from T-Mobile to Verizon. They charged me over 400 dollars I still owe. This put me in the poor house for a couple months. These folks are worse than government organizations when it comes to collections. I was a customer of theirs for over ten years before I went to T-Mobile, T-Mobile shut my phone down after a paid late payment with no notice. So I decided to go back to Verizon. When Verizon told me about the money I owed them I vent back to T-Mobile. T-Mobile wanted money for a phone I was supposed to get for free. The federal government should get involved with the collection practices at cell companies. Even banks give you 90 days to pay. Cell phones are like insurance companies, there is only company with a bunch of different names.

My son got a Gizmo watch and the vibration function did not work. We replace it with a second unit and the vibration did not work on that one either. We returned both units and since then has been more than 2 years trying to get our money, that we are entitled to, back. It has been hours of fruitless attempts talking to customer service - a few times they promised they are issuing a refund but check is yet to arrive. It has been time consuming, frustrating and needless to say absolutely awful experience. It is not just about the money but the principle of a big powerful corporation being totally unaccountable, unfair and disrespectful to their customer.

I have been a Verizon customer for more than 12 years. Today I find out that they have been overcharging me for 5 months. But when brought to their attention, I was refused a refund of the entire amount billed and paid in error! They said they WILL ONLY REFUND 3 MONTHS! Said I am at fault for not checking the bill when it's set up as paperless billing on automatic payments. THEY ARE STEALING AND REFUSING TO REFUND WHEN REQUESTED! When I said I would leave Verizon for another carrier, I was threatened with having to pay off high device balances!

My daughter's phone quit working and I called and was on the phone on Friday for over a hour and half. They did not send her phone so had to call back on Saturday. Was on the phone with Verizon for over 4 hours. I asked for a credit for the amount of time I have spent and was told I would get $100 ASAP on my bill and guess what? Still don't have it. Also recently changed my bill and they changed it for one month and then it went back up. Also had a watch that quit working. They sent us a new one and I returned the old one. Got a text saying they received it and then got my bill and they charged for the device and also charged me for not returning it. When clearing I got an text and email saying they received it.

I have been waiting for four months (since July 2024) for a credit for a phone I traded during an upgrade, as well as to receive a "loyalty credit" for being a twenty year customer. I have revisited the store 6 times, called or texted customer service at least 20 times without a resolution. They are unable to locate the phone I traded in, and no one there has a way to authorize the loyalty credit until they locate the phone I traded. It is hard to imagine that a company like Verizon could not handle such a small billing issue, but it's true. They really don't seem to be able to fix this issue.

I have been a customer of Verizon’s for two years, my phone started acting up around the 1st week of OCTOBER, then all three of my devices became a problem, so I took my phone to a retail Verizon Store near me to have them look at it. This was a mess. I had to return 3 times and never got it right. In the mean time I Called the 611 line. Well you get someone who has you work with them on your phone trying to fix it by them telling you what to do, this went on for days, this is what I pay 54.00 a month for and it's been for 2 years. I am almost 70 years old and I am not savvy at all when it comes to technology in which I told them. One of the technicians messages me and wants me to work with him on my phone at 9:30 pm for a few hours, because he found some time. I told him this is my bedtime so I was sorry he would have to do it in the am.

I was a Verizon customer for 20 years with service in Maryland. I moved to Maine and the service tanked. Customer Service was horrible so I changed to At&T. The service was worse so when I moved to VA I went back to Verizon.... I watched the employee strike/protest of good people in Hampton, VA. Verizon forced them to protest wages and lack of employee support. I went back to AT&T but that was, again without a good contract or support. A Verizon rep from West Virginia CALLED ME to invite me back specifically for internet for my RV. I, regretfully, agreed. Terrible service. Wrong replacements which I sent back. It took 2 months to clear my bill and I was charged $100 + for equipment I returned.

Verizon kept confusing my Business phone in my home 5G internet so that I could not sign into the Verizon app. Customer support was impossible to reach and impossible to get in touch with a human. After two tries and speaking to several different people, I was given a fake phone number to sign in with and then could not sign in again because my ID does not exist.

I agree 100 percent. Verizon overcharged and fraudulently charged hidden fees. The bill is never the same and continuously goes up in price. Offers promotions, gets you in, then bang you don't get what's promised. They'll have a different account representative call you, get you in, then suddenly you can't contact your "account representative" ever again.

IDK what happened?? For years it was excellent service, amazing customer care, and then all of a sudden it’s taken the sharpest turn for the worse I’ve ever seen. I've been working on an overcharge for three months now. Today I spoke to a supervisor who was really sounding like he might be able to help me, but in the middle of the call he said “oh wait, I’m realizing I can’t get the credits through this way because I don’t have enough authority to approve the amount we owe you” and then he literally hung up. I was just staring at my phone in shock. Two hours on the phone at that point.

I have been a Verizon customer for 11 years. Service had great reception everywhere. About 5 years ago that changed but I didn’t know if another company would be better. It was so bad in one place that I got a landline there so I could make calls! When I called Verizon, they knew nothing about the decreased service and tried to say it was my at-the-time, brand new iPhone 13 Pro. They wouldn’t void my contract. Then it just got worse, bad everywhere. T-Mobile offered a good deal and they check your actual address(es) to verify coverage.

I have had an unresolved financial issue for over six weeks! I have called Verizon at least a dozen times with no resolution. I repeatedly asked for a supervisor, but that was not granted. I am very disappointed as I have been a customer for 20 years no more!

I don't think any cell phone carriers offer good customer service levels, but Verizon has set the bar for the worst experience I've received. I called in and tried to upgrade our 2 phones for 16 Pro white color. I was told the phones are on back order, but I should expect them October 18th. The next day I get an email stating I am getting a harvest gold phone the following day and the white phone should get shipped November 15th. I called up Verizon and cancelled both phone orders and was assured that would be the end of it. Mind you I Called and the guy was really helpful, but we talked about white phones/back order extensively, then he processed the wrong color/order, and the Gold phone showed up 3 days later. I take it to the local Corporate Verizon store, but they won't take it back. I have to call Verizon and they send me a return label. I got to UPS and return it.

I have been with this company for 17 years, and over time, the service has gone downhill. The online chat and phone customer service representatives are consistently dishonest, sarcastic, and unhelpful. If you ever ask for a supervisor, be prepared to double-check, as they may just send you to a colleague pretending to be a supervisor, which I’ve experienced firsthand.

I have been trying to get a billing issue resolved for over a month now. They are charging me for additional equipment and services that I do not have. I have spent countless hours on the phone or live chat with them with promises each time that they have put in tickets and the adjustments will be made. When I called the second time, the agent manually determined the amount I would actually owe. I paid that amount. They sent me a service interruption notice because they show a past balance. They did not make the adjustments. I've contacted them three times since then with promises that they will make the necessary adjustments. They have not and tomorrow they are pulling the remaining balance they say I owe. I don't know what else to do. This has been a nightmare from the beginning and I wish I had never switched to Verizon.

My bill for three phone from $110.00 went up to $165.00 because I discount one of the phone. They upgraded my plan, they charge me one time charge $7.87 for discount and one time charge $7.87 for each phone upgrade plan.

I was a loyal Verizon customer for many years. I finally became frustrated with the constant price increases and decided to switch to a different provider. The customer service was absolutely horrific when I decided to change. They REFUSED to assist me in the store, even though I had ALL of the information that they wanted but could not remember my PIN. I finally went to a different provider who helped me cancel my service with Verizon, it was a 3-way call, and the account with Verizon was completely paid off and cancelled.

If buying a car seems daunting, think again—switching to a Verizon business account is far worse! I’ve been attempting to convert my prepaid phone lines to a Verizon business account, only to encounter a mind-boggling level of incompetence and disorganization. The store employees? Completely useless. They have zero understanding of the process and simply tell you to call the 800 number. And the 800 number? A complete nightmare. There isn’t a single department that can handle this request from start to finish. Instead, I got ping-ponged between seven different departments, none of whom seemed to have a clue, let alone a solution.

Unfortunately Verizon has a monopoly on Cell/internet services which has allowed them to get away with unethical business practices such as recently eliminating the $10 bundling discount once offered. With 114.8 million subscribers- at only a guesstimated half receiving this discount, that's over a BILLION dollars immediately recouped by the company. Not to mention the *accidental charges* people like myself incur from *glitches*. These are immediate profits when not caught by members. Verizon just auto-debited my account by an additional $65 (October 2024) for a service that was cancelled in July. I've now collectively spend 2.5 hours just trying to get a "credit towards my next bill" because they won't immediately refund the money they wrongly took.

Horrible customer service! Was charged $150 while oversees while using their travel pass so I wouldn’t get charged. Customer service was no help at all. The travel pass is not what it seems. Make sure to read the fine print.

Verizon is HORRIBLE! Their customer service states information to "help" with a problem but never does what they say! I PAY for service that half the time I do not have!!!! Impossible to get a connection when I am out of my house! How is that possible, Verizon?

I had a young sales kid come to my door and talk me into getting Verizon internet. One thing I made very clear to him was that I am 70 years old and don't know how to do all of that technical setup stuff. He ASSURED me that ALL I had to do was plug it in. I asked again, "Are you sure because I don't know how to do all that setup stuff." "Oh yes, all you have to do is plug it in." So, I got it. And I did. Plug it in. Nothing. He lied. There was all this setup and I didn't know how to do it. I lost my internet, I couldn't use my printer and on top of everything else, I knocked off my potted plant and it broke all over the floor and cut my hand in the process of trying to figure it out. I was done. I'm sending it back.

I just upgraded my phone and had the most horrible experience with Verizon. So much so that I am considering changing my carrier after being with Verizon for over 20 years. There are 3 Verizon locations near me and it's at least an hour wait for assistance only to be told every time (4 times I went through this) that they couldn't assist me with what I needed. I try using the app for assistance and the security measures are absolutely ridiculous. I just needed a shipping label to return my trade in phone (after waiting for an hour to drop it off at my local Verizon store only to be told they can't take it) and I had to go around in circles to try and sign in to my app. After having to reset my password and verifying through both email and my cell phone number that it was really me, I got locked out of my account!!! Your customer service is in the toilet Verizon!

Awful customer service!! I was on chat over 4 hours today and 3 last week. They kept transferring me over and over. There was not one agent that knew what they were doing. All I wanted was an extender because their service is awful!

I hate Verizon, I am going to switch to Spectrum. I order a phone last week and they said, I would have it the next day. That was about Thursday 10/17/2024. It is now Monday 10/21/24. I starting to hate Verizon. Their phones last only a year and you can not trust customer they lie.

If you’re a business owner, be warned: Verizon’s misleading practices may cost you more than just money—they can steal your time, your peace of mind, and leave you fighting a battle that feels never-ending. As a small business owner, I understand that money can be earned back, but time is something you can never recover. I signed up for Verizon’s business plan, promised a $52/month rate, but for months now, I’ve been charged $89.95/month. Yet, the worst part isn’t just the overcharges—it’s the time, energy, and peace of mind that Verizon has stolen from me.

After being a Verizon customer for years we moved 2 of our 4 lines to a separate account and was told the rates would be the same. Called the next day and was told the rates basically doubled because you need 4 lines on the account. Told them to move the lines back and now after 6 weeks and AT LEAST 6 hours on the phone I have been flat out lied to by 4 agents and the problem is still not fixed and the agent now says that they cannot fix the issue. Only option I guess is to cancel the accounts and move to another carrier for better rates.

To improve coverage when we travel, we went to Lutherville Timonium, MD Store to obtain service and get two new phones. Initially, Tyesha was nice, appeared genuine and seemed to provide accurate information on phone deals, costs of plans and additional fees to expect. She even promised our first bill would be DELAYED to allow time for receipt of shipped phones. Complete lies - bill was received in 10 days, the connection fees she ‘waived’ were included in the bill, and the bill was DUE before I received the phone. She promised a bill of $160 for two lines, the bill was $172 for ONE line.

This Verizon store is dishonest, they tell you they are going to save you money and then charge you more. They say it may take a few billing cycles to work itself out.... I wanted to add two phone lines for my kids and was quoted $25.68 via Verizon Wireless Chat, supposedly an online-exclusive promo. When I visited the store, the sales rep Tabish assured me he'd match the price I showed him from my chat. Tabish did not sign me up for the program I was quoted and instead put me on a program costing $90+ a month.

I have had 100% of my many Verizon experiences ending in disappointment over the past 27 years as a customer. All very petty on their end. Broken promises, told one thing then transferred to another agent multiple times to start over (this is their strategy) and no one actually solves it. They exhaust you until you give up. I’ve had them try to hold out on Veterans' discount... months & months passed and once they finally gave it after their error of holding it back, they never reimbursed for time without it. Many MANY issues over the years and once again just transfer transfer until you give up. Most recently a mystery charge that took me one full week of being transferred EVERY day agent after agent.

I had been a Verizon customer for many years. In fact, I was an Airtouch customer dating back to 1994 and they were bought by Verizon. In essence, I had been a Verizon customer for 30 years. Over the years I have had many issues with their service, but it was usually rectified to some extent. However, over the last several years, I have been incredibly dissatisfied with their service, both in call/service quality and customer service/billing. So much so, that after 30 years, I switched. With T-Mobile, both my call quality and data availability have improved dramatically. Too bad I didn’t do this sooner. Verizon has virtually no 5g connectivity in Columbus, Ohio. I dropped calls or had no service while trying to run a business from the field. Goodbye and good riddance.

They are pathetic, do not use them for anything but toilet paper. I am dumping them and not going to pay them a dime. Verizon is so ignorant that they keep sending an overdue bill to my deceased mother. They should be thrown out of the USA, has anybody actually spoke to an American on the phone? There is your answer.

Verizon is a organization who only has one thing in mind and that is their profit. Yes I understand they are in the business of making money but at the same time they shouldn't be ripping their customers off. One of the biggest reason this company loves auto-pay is because of how sneaky they are in hiding fees and so forth in order to continuously make money off you without you even noticing it. Honestly, how many of you have really thoroughly checked your phone bill? I can almost guarantee you are paying for something that you shouldn't be and if you try to get that money back, in the famous lines of Take "Good Luck", as you never will.

My husband and I both ordered new phones. His was by mail and mine was store pickup. Upon arrival to the store, I was told I needed to have come within 24 hours, so the phone bag with my name and receipt on it was taken from me. The store employee told me he could help me reorder it on the app but he would have to charge me an additional $69.95. The phone I paid for and have been yet to be refunded for is now sitting at the store. My husband called to see how to go about reordering and they cancelled his order on accident and told him he would need to start the process of ordering all over again. When we call, we get disconnected. When we show up for a product we paid for, we are told we came too late. Verizon, you are terrible! Where is the communication? Where is the customer service? We have had phones with you for over 20 years, but it’s time to shop around. Our family is not impressed!

After 27 years of loyal patronage, I have gotten to the point where I can no longer deal with Verizon's incompetence, communication style, and unreliable service. Reps/coaches are nice enough and offer the standard apologies, but they have been ineffective at resolving anything. Phone techs are ill-prepared to troubleshoot. Stores are not all the same... some are just retail and cannot assist with technical issues. Techs are not available at every store... so you search and drive and search and drive aimlessly looking for competent support staff - hoping you get lucky!

Storm hits Florida. Everyone I know with their service is in the dark. No service for days. Everyone that does have service says that's why they switched. Verizon is a sinking ship. I'm embarrassed to let anyone know they are my provider. You would be better off with smoke signals or solo cups and string.

This is has been THE WORST experience with a phone company I’ve ever had or could even imagine having. The absolute worst in customer service, rude representatives who usually didn’t know how to resolve the issues and I would be transferred many times spending hours trying to resolve issues, usually about them billing too much and trying to sneak little fees and increases in. They would act surprised like they didn’t know why and take the extra charges off but in less than 2 years with them had it happen 7 times! Each time taking several calls and multiple hours to resolve. I would go anywhere but Verizon, they are TERRIBLE!

We have been Verizon customers for over 25 years. We purchased an international plan for a month because we were traveling to Europe. The cost was $200 for 2 phones. When we got to Paris, our service did not work. We spend hours trying to get through to Verizon as they were "closed" which seemed odd for customers using their service abroad. We finally got ahold of somebody and spend a total of over 4 hours with different representatives to be told it should work as they advertise Paris as a service area (we were in the heart of Paris). They could not resolve and we lost a full day of sightseeing. We then went to a local telecom company and purchased 2 international SIM cards.

We had to update our contract terms to continue receiving auto pay discount. Went to Ellensburg Wa office. Updated contract at almost $200 activation fees then we're advised we should update phones for free ($800) phone due our phone being older. Now we have pieces of crap, worse service and we are stuck in a 2 year contract. Paid over $400. Out the door overall! Disgusting. We have been Verizon customers for over 10 years. Beware of Verizon. The csr reps are only trying to get commissions for upgrades and will sell you crap!

Have been a Verizon customer for over 20 years and they SAY thank you on the website, but they absolutely do not back it up in action. I did the newest trade-in offer to get an Iphone 16 "free", sending in a perfectly good Iphone 13 pro. I just got the notice that my account was only credited $250, not the estimated $999.99. What a bait and switch!

Met with Aaron at Boise Town Square mall. I needed a new phone and I am definitely technically challenged. Aaron advised me and helped me select a new phone and he explained how to set it up. Great service!! I recommend him to anyone looking for a phone or someone who may have an issue with a phone. Thank you Aaron.

I have been with Verizon for 23 years. They used to be a very good company back in the day. Now they are only concerned about getting new customers and not keeping the customers they have. When you call the customer service line you are put on hold forever before you are actually connected to a real person. Every customer service rep tells you a different story. No one is on the same page. They promise you things that they can not uphold. When you call them out on the lies they just either make excuses or tell you a different story just to get you off the line. They will only escalate your problem to the immediate supervisor and refuse to let you talk to someone higher than them.

Very bad customer service. I talked with Andrea. She would not let me speak to a higher-up because she said she needed a valid reason to change the credit even though we have been trying to get an iPhone 15pro for about 3 months now and they upgraded everyone phone but mine and I have been a customer for over 3 years now.

Worst company you can ever deal with. More than 2 years now, can't log into my Fios account or phone account, either on the phone app or on the computer. When try to get help via calling them it is a nightmare, they refuse to connect you keep sending you links for AI chats instead. When you finally get to speak to someone after an hr. of trying they actually make things worse. I just spent 4 hrs. on the phone with them, and instead of solving the problem they made all access to the website and app blocked. They said they would call me back at a specific time the next day once he figured out what to so, (this was a tech supervisor), of course, being Verizon, he didn't. I had to call again, go through the process all over get promised a call back again, and again no call back. All my friends and family have left Verizon because of the ridiculous problems and no customer service. Now I am too. STAY AWAY.

I was traveling to Japan and opted to by an e-sim card to use while there. I installed it once I arrived in Japan. Immediately, the daily international plan from Verizon kicked in even though I turned off my Verizon number. It locked my phone so I could not call out or use any data. I tried calling Verizon from a friend’s phone but due to the time difference I was unable to reach them during their regular business hours.

The worst experience ever! First off, my phone can only call out on SOS mode because of an outage, and secondly, I've attempted to get into my online account to no avail. I know my user ID/password and have been waiting for an authentication to come through on my phone but they haven't sent one; therefore, I keep on having to log back in. I've done it so many times that I'm now locked out for 24 hours. This is completely insane. I'm not sure if the authentication code didn't come through on my phone because of the outage but whatever the case is ... Now I can't call out, nor can I log into my Verizon account. All I want at this point is a transfer PIN, so that I can move my service to another carrier. This is just ridiculous. Oh, and don't bother with their chat feature because you'll never get to a live person unless you sign in. You can't sign in unless they authenticate you and if they never supply you with a code, you are once again stuck. So crazy!

I have been a VZ customer for 21 years. I recently dealt with a 7 hour outage that I was told existed when I went to the closest VZ store 10 miles away. I tried calling hours later and I was disconnected twice while waiting for 2 1/2 hours. I never got a hold of anyone. I went on the Verizon website and made an appointment for 1 PM today. Nobody called me. I had to call again today and got through to somebody after going through numerous hoops which you get calling Verizon. I am looking into another carrier. I am fed up with poor customer service.

I am a loyal Verizon customer 23 years to be exact. I am starting to get upset due to the lack of customer service that I am use to. Verizon has shifted its model to sell and not to help. I have had issues in Illinois and Tennessee. In Chicago my phone would constantly go into DND and would not connect to Wifi. The only solution that was offered was to purchase a new phone. In Tennessee they told me the same thing. The reason I got rid of my insurance is because if I purchased a brand new phone, I do not want a refurbished phone in return. I remember the good old Verizon when they would try to fix your phone in person, or exchange it. It seems to be all about the money. The biggest hack is you can get a new phone, but you have to add a new line.

I’ve had an incredibly frustrating experience with Verizon since June 2024. A representative promised free iPhone 15s, discounts for being a teacher and a Fios customer, and waived activation fees. None of these promises were kept, and my bill ended up being far higher than expected. I was even misled into returning the original phones for an upgrade to iPhone 15 Pros, only to be told later that no such promotion existed. After returning the phones, I was left stuck with an iPhone 14 and no discounts.

Have had no service for 8+ hours and Verizon is completely unreachable! Dei strikes again and we have incompetent people managing our daily communication. No other way to contact them... If you go online you just chat with AI...

Verizon used to give great customer service. That's why I have been a loyal customer for 16 years. Not anymore. It started in August when I called to have a line disconnected from my account. My daughter was switching to a new service and was going to pay for her phone service herself. Verizon told me that in order for my daughter to keep her phone number, I'd have to wait till my billing cycle was complete on September 7th. Fine. I then noticed on my Verizon app that a promotion was going on, and if I trade in my phone and upgrade to the Ultimate plan, that I could get NFL Sunday ticket for this season. I thought this was a good deal so I went to the store on September 5th to sign up for the promotion, upgrade my plan, trade in my phone, and receive the Galaxy S24 on them.

I have to say that this is not the Verizon Wireless from years ago. I mean they used to have the best customer service and the best coverage around. It has fallen off badly, I am in SOS constantly, my service has fallen off the plan. I could not make or receive phone calls and its been horrible. I call customer service and they say I have no issues in my area. I am thinking you don't live here. I am counting down the days to get off the network. I am not sure why it sucks but it's not good, I pay a ton of money for this service and they never have any answers. I also know that a lack of transparency is pretty awful as well.

They accidentally completely shut off my service (during 7 hours of talking to tech support to try to fix my inability to make wifi calls) and won’t fix it, and now won’t talk to me at all by messenger or laptop texting. My cell service in this rural area is almost nonexistent. I’m housebound and trapped with no phone or texting. Sure hope I don’t have an emergency. After years of this kind of thing, I’d give them -10 stars if I could.

A month or so after I had switched to Verizon I had the misfortune of one of my kids getting mayonnaise in the charger. Although it was fully charged, I had to take it in that day to get a new phone. Most importantly, on my phone were texts I needed to show that a contractor had taken 8,000 dollars from us. They had not yet been printed out. That morning (Sept 24) my grandmother had died and so I didn't make it into the store until later. When I got there I found dozens of people. Verizon had bought out a carrier in Northwest Missouri and had given 40,000 people the opportunity to switch over in a week. They had NOT given many, if any, extra workers to St. Joseph store to do this. Even though they knew in advance. The people there told me it was hours of waiting. Well, I had about an hour before I had to leave the store. I thought maybe the line would go down, came back later and no one else could get on the list.

Just a little backstory, my bill was $330 a month. I have 2 iPhones, and iPad, and an Apple Watch set up on my account. I took a look at my bill after having their service for a year because I just didn’t see how it was so expensive when the two line plan was $100, yes we did have extra devices but it was not $230 worth of payments. I did some digging and found that they were charging me $60 a month in insurance. So I had them remove it. All of a sudden an extra charge was coming up on my account and now my bill (after removing $60) is now $300.

Verizon removed my Asurion insurance from an iPad I had covered for over 7 years and switched it to cover iPhones without my knowledge so when my iPad broke it wasn’t covered. Over the years I paid over 4000 dollars in insurance coverage only to have a claim denied because someone at Verizon removed the coverage from the only device I wanted covered. I never wanted or asked for insurance on any other device on the account and never authorized a switch of the insurance to the new devices.

I am a very unsatisfied customer. I traded my phone into Verizon only not to get the rebate promised but to have lost a phone and because of their employees not setting up my account correctly not able to use the insurance. I am stuck paying for a phone I don’t have and can’t replace as well as paying for the line itself along with a watch. No one on customer service can help but they can say, "No we can’t help clearly."

Verizon deserves a negative 1! Their customer service is TERRIBLE and appears to be offshore! I have yet to have the simplest of questions answered in less than 30 minutes and no one can ever answer! The numerous discrepancies in account management are pitiful! I have been with them for over 14 years and have decided to go elsewhere. No one knows anything, and the once top tier service provider who prided themselves on quality of products and services is long gone. I don't care what promotions they are offering you, don't do it!

I’m new to Verizon. I switched from T-Mobile and it has been a nightmare with Verizon. T-Mobile has superior customer service and coverage. I have been trying to resolve a couple of fraudulent charges from billing at Verizon. I have had numerous chats and phone calls for over a week now. I have no other choice except I will be filing a lawsuit.

Verizon added insurance protection to my account without my consent. The charge was an additional $20 for the month. I called to ask why it was added without my consent. The rep would not answer and would deflect, at one point telling me it was "good coverage." I said I understood but that I did not want it or sign up for it. I asked if she could ensure that no additional services would be added to my account without my consent. She could not give me that confirmation. I asked to speak with a supervisor so that at least someone at Verizon could confirm that additional services would not be added without my consent. She said no supervisors were available. I asked her to have one call me. I also asked for her to send me a statement in writing indicating that the protection was added to my account without my consent. I requested a refund, though it looks like they are only prorating my next bill and removing the charge for the future.

I should have read the reviews first!!! Verizon is just PITIFUL. From the customer service to tech support. NOBODY knows anything. I’m gonna just return this iPhone and they can’t keep their service. If I could give 0 stars I would.

Awful service. Even worse customer support.! I have had a ongoing issue now for 5 months without home service. They required me to bring it in and then told me I needed to purchase a new box, which I did.. Now the new box will not connect they have created a ticket after spending 5 hours with customer support. I waited a week for the next scheduled appointment, that morning I received a email stating the issue was fixed, I have now been with customer support going through the same thing and troubleshooting with the same issues.. nothing was done! Same poor communication as with the language barriers from their support and trying the same old techniques without listening that this has been tried and getting the same results! I will be bring this back and looking into other service providers. I would highly recommend others do the same, a company like this should not be supported.

They offered me Global Choice, supposedly I could call from any country I was in, I could never make calls or access the internet and they charge me fees and I call them and I don't get a satisfactory answer, I have spoken to 4 agents, they all tell me that it works and the fifth agent is the one who tells me that it doesn't work, what a lack of respect for customers, it's time to leave Verizon.

In brief, I transferred to them, got hung up on, got my service cut off for 24 hrs until it got resolved, paid them to resolve that issue they created for me and finally they point finger when it came to asking for a refund. In conclusion, Verizon has the worse customer service I have experienced in my life, nobody knows anything and if you ask anyone online or in person they push you to someone else and that someone else push you back to them lol like the three spider meme if you have seen it haha (picture show 1% of the headaches). DO NOT GET VERIZON, I am sorry but they are not even decent. They are at the bottom of every service, EVERY SERVICE. Home improvement is the worst, but Verizon just snatched it from them. HEY VERIZON! You owe me $300! Pay up.

I’ve been a customer of Verizon since the bag phones. Their telephone and online services used to be excellent. In the last couple of years they’ve shipped all Customer Service overseas and I’ve used it several times with results that have been disastrous. I’m often given an incorrect information that has cost me money and time. They don’t even send you follow-up Service anymore. Inquiring about the service because obviously, they know it’s horrendous. Their call centers are staffed with people that are untrained and try to upsell you. I was overseas and was given completely incorrect information that cost me a significant amount of money.

Have had Verizon for 7 years and quit TODAY. I’m delighted. Nothing to do with coverage. THEIR CUSTOMER “SERVICE” is purposeful torture now. Complete change from the first 7 years. I've looked at current data on the company. They have lost a huge number of customers this year but keep reassuring investors. Don’t be fooled - without a macro change quickly they are going to rival ATT customer service ratings and related loss of customer base. I’m now paying less than half with delightful, excellent coverage and service with T Mobile. Switch - you’ll thank me.

I spoke 4 representative repeating my issue that I wanna get my plan disconnected on my iPad of $30. Took me 4 people to fix it for me last November of 2024. Now September I checked my account not knowing I was still being charged of $30 since December 2023 last yr. I called the customer service. They said he will fixed it and give me credit of $295. Then I called again if they resolve my issue but guess what? They didn't. Only gave me credit of 3 months which is $90. I ask the guy I spoke that, "Make sure you wrote it on your note that you're giving me $295 credit." He said, "Yes ma'am blah blah."

Verizon Wireless customer service is simply horrible! My ordeal started on 9/7 when I realized I had paid twice for one bill. Customer service assured me that the overpayment would be credited back to my bank by 9/11. 9/11 came and no credit, so contact was made and two customer service reps promised me that I would have it within 24 hours. 24 hours later and no refund and that is after a total of over 7 agent conversations. Next day I was at a Verizon store and talked to a rep who told me it would be a total of time p business days and there is no way a refund could be processed in 24 hours. So, three agents literally lied to me. Finally an agent said no refund, but they would credit my account for the September bill. Now I am told that my September bill payment is now overdue! It makes no sense! At this point I don’t know what to do. Customer service is not to be trusted!

I have only been a Verizon customer for a few months. I’m disgusted with the way they do business. My bill goes higher every month. They do not give free phones. They credit every month. I went to a Verizon location at 6400 Pacific Avenue Huntington, California. They say they are a corporate office. I asked the salesman to take a look at my phone because my phone was not ringing. It was vibrating and I believe I was having problems with a hacker in my phone. I was quoted $30.00 for them to look at it. I said no. I went outside and called customer service. When I got them on the line corporate office was mad because I called customer service and asked them to converse with each other. I didn’t have to pay to fix my ringer. The company is terrible from purchase to end of contract.

I was a customer for over 20 years, not any more. Horrible customer service, calls constantly dropped. Stay away from Verizon, they are a rip off!!! I would give a -2 if I could.. Bills are constantly above the quoted. Bad bussiness.

My phone was having data issues. I went to the Verizon store in Rome GA. Errick was the sales representative who helped me. He was very courteous and solved the issue with my phone within minutes. Thanks Errick.

What a horrible company that does not value their loyal long term customers! I had an issue with my phone and Verizon told me there was no way to fix it, that I must do an insurance claim. After receiving the new phone and trying to transfer everything from my old phone to the new one, I found out that the whole time I had my phone, none of my stuff was backing up to my cloud, so I was about to lose everything. I took my phone to Best Buy and had the screen replaced so I could access my phone again. And what do you know it worked but I was out $450.

Customer service is nonexistent. I call them and reps do not speak English. The local stores are not answering phones anymore, all calls are rerouted to the main phone number. If there is an issue with a local store, I have to drive all the way back to the store, when a phone call would have solved the problem. Lastly, the Verizon rewards program is now a joke. There is nothing but poor tickets to poor ‘sports’ events. I am looking to sign up with another phone company.

I wanted to switch to Verizon because a friend told me she had no problems with them, and they were cheaper. I got the router in, needed an extender, it would not pair with router, tech support sent another one, said what I had was an older version. Now I'm a brand new customer, and they send me old versions..#1warning.. New extender, still no pairing, the one the tech sent does not work with the type Router I have, #2.... I told them get me an updated Router.

Terrible service and canceling a line was a ridiculous process. I thought it was canceled and it just kept billing and they wouldn't offer a refund. Go with a different company if possible. They are a shady company.

STAY AWAY from Verizon. I traded in an iPhone 3 for an iPhone 15 3 months ago when agent said bill would not go up, got bill and it went up more than $60. I called Verizon, told the agent never credited my trade in.... 3 MONTHS???? HMMMM imagine if I didn't pay my bill for 3 months??? Now on chat with Verizon for over 3 hrs trying to get resolved. I will be cancelling my bios and once this fraudulent contract ends I will be cancelling my wireless

I was having problems with Spectrum phone service. So I decided that I needed to change since Spectrum reach their contract and would not talk with me. So I go to Verizon. I figured I would take advantage of their sale or their offers. But I want to keep my old number. I’ve had it for over 20 years. Importing, my number is the biggest problem. When you have a number so long it is tied to everything. But it has been 3 days and each rep repeats the same thing. But I do not have my number imported and I can’t log into my Verizon account. 3rd day's a charm. I’m going elsewhere for cell phone services.

I have just had the worse experience with Verizon Customer Service. Called in regarding billing and was on the phone with them for hour and 45 min. I was switched to a different person over 4 times before I was finally given a Supervisor at my insistence. After speaking with the Supervisor I regarding billing. The information I was given with my 1st representative was totally inaccurate. I was then told that I could not get the senior discount until they offered it at select times. I have been a customer of Verizon since 1989. You would think in this day and time with people switching carriers left and right they would value their long time customers better. After this experience I will be researching other companies. Very poor, poor service.

Bought a phone in late June from Verizon (Victra) store. Phone suddenly would not turn on. Had to go to 3 stores, 2 Victra, 1 Verizon corporate before anyone would help. Corporate store finally agreed to warranty the phone. A new one was sent out, the old one returned. Verizon kept claiming they didn't receive it,(had UPS tracking), and ultimately charged us on our bill. Have gone through customer service 4 times. Each time they say it will be corrected. Each time it is not. Now we're into the next billing cycle and I have to pay 200 dollars out of pocket, and they say it can't be corrected till the next bill. Never purchase a phone from Verizon. They will not support you after the sale.

I have been a customer to Verizon Wireless for near 16 years, usually every two years I change my iPhone and every time they screw up my order and I have to call back several times and be on hold forever because calls are being answers in Philippines and they cannot resolve the issues, in addition I live in populated neighborhood and there are many drop calls and bad internet connection, they charge a lot and spend a lot to advertising. I'm thinking about moving my service, Verizon sucks and not what it used to be.

Your customer service is a joke. I have called every day for the last four days. Every single time the agent has no idea why I am calling. Each agent claims they are writing notes down and also claim to give me a call back the next day and never do. I try to speak to a supervisor in regard to a refund and by the time I actually speak to one they just hang up on me. 0/10. Never use Verizon as all they want is your money, they do not care about anything else. I wish Verizon would actually listen to how the customer service teams treats the people who call in.

I’ve been a Verizon customer for over 27 years, and until recently, I’ve always been satisfied with the service. However, on August 3, 2024, I received an email from Verizon saying there was a change to my wireless plan. When I investigated, I discovered that my long-standing "Email & Web Unlimited" plan, which I’ve deliberately kept for years, was switched without my permission. This change affected all three phone lines on my account. The new plan Verizon moved me to is a significant downgrade in features and benefits, and it’s going to cost me a lot more based on how I typically use my phone. One of the main reasons I never switched plans was to avoid this kind of price increase, so it’s frustrating to have this decision made without my approval.

Horrible customer service in store and on the phone, tech support doesn't know anything for what they are doing and just say they have to call you back and never do, never resolve any issues you're having and don't get actual network service most places, the phone might show 4-5g but Internet doesn't load. The only thing they are capable of is making sure you get sent your bill on time and the rest is just bs sales nonsense. In-store makes a mistake and doesn't transfer your insurance and now they refuse to allow you to get insurance because the phone isn't new enough so you have to buy another phone if you want insurance again. There is always some kind of spin on things where they screw you a little more each time. Never had these issues and better signal when I had Sprint/T-Mobile

They don't allow in store return of wireless, they will tell you they will mail you shipping box and label after a long month they charge me $300 for not returning, I tried returning it in their own store they told me they don't do that, every other network take their router back at there store. I think they are broke and looking for ways to scam customer same thing happened to my two neighbors.

I have been with Verizon over 15 years but no more. They used to have the best coverage and good customer service with American representatives. They have jacked up my rates, lied to my face at their stores, and calls to customer service now goes to overseas call centers. They are now a terrible provider. I called to lower my rates for 3 devices and they went up. Avoid at all costs.

My brother passed away and during his passing, someone was with him, stole his phone. I finally, after going through hl to get to the fraud department, either my phone went out or they disconnected. This person should have known how difficult it was just for me to get to her, went through the whole story then click. I can't mentally call back. She did let me know that my brother's number was changed, and I informed her that it was theft during his passing. Since Seattle PD told me they are too busy and understaffed to pursue the fraud (during the passing of my brother), they would not pursue as I had no transactions. I do now, but I needed the phone transactions and information. I am very upset.

We were enticed by a special promotional deal and switched over to Verizon two years ago. Over the past two years, we have had dozens of issue with the company. Verizon frequently switched us over to more expensive plans without our consent. They also added features (features we have no use for) and charged us for them every now and then, without us even being told about them, let alone agreeing to them. When I speak to their customer representatives, who are actually often pleasant, they would tell me that they couldn't reverse the bogus charges in real-time, but would issue a refund during the next billing cycle. Such refunds often would not come until I call them back and re-request in the following billing cycle.

I purchased my first contract cellphone and plan from Verizon at least 8 years ago and was with them for 12 years. Moved out of state so switched cell provider to Xfinity. Was with for about 6 years. Decided to move back to Minnesota. To make sure I had service switched to Verizon. It's not the same company it was when I first signed up with them. It took at least 4 tries to get the cellphone I purchased on Amazon to work. Verizon representative kept saying the sim card was locked. I later found out it wasn't. Signed up for a $45.00 monthly plan. Not only did they raise the monthly payment to $ 69.00 they are billing me two payments a month. $138.00 a month for one line is ridiculous!!! And this morning they cut off my service. As a disabled former American worker I will never do business with Verizon nor will I recommend them to anyone!!!

A Terrible Company, it’s a real fraud. I received an email to trade in my device with up to $1000, trade in value, I tried their questionnaire and the website said my device is eligible for $1000 trade in. I accepted the offer and received the new device and sent them my device, later I received an email saying my device value is $147!!!! And If I want to cancel the trade in I had to pay $755 and send back the device!!!! Don’t you call this a fraud! My phone was working fine and I was happy with it and just accepted their offer as it was a good deal. Now I feel super frustrated. Be aware Everyone.

My phone is broken so that I am unable to access any application, including messaging, on my Verizon phone. Every avenue into Verizon seems to require a text to your phone to validate you. Unfortunately, it seems they believe their devices are indestructible and never experience hardware issues. I've tried to contact Customer Service but can't get past their automated BOT because I cannot reply to the text sent to the number, I've tried going to MY Verizon and am unable to access, even though I have the correct password, as it too requires a text to be sent to the phone to validate me, I even finally took the time to visit a retail store, they were required to send a text and even though they could see the device was physically unable to display a text let alone respond to it.

It's easier to give birth than get proper service for a Verizon landline. I've waited all day twice, only to find out a technician closed my case bc they'd supposedly resolved the problem. Once, a tech did come, & fixed main connection, but a few landlines still didn't work. He said it was bc if inside issue that I'd have to pay for and get fixed another day. Fine. That day came (today). Got notice he was coming sat 9:34. Didn't show. By 2pm I called cust serv, only to find out tech had come (was supposedly outside (never saw him)) & then he closed ticket, saying problem was resolved. He never contacted me. The broken phone lines inside house are still broken. Cust serv made appt for tomorrow and wrote note about indoor issue. Huge communication problem within company, huge comm problem between tech and customer. Do better, Verizon dispatch or whoever is in charge of the landline-service circus for Saugus, MA.

It is a nightmare to talk to an agent. The talking machine keeps hanging up. The app is a nightmare with so many verifications. I cannot recommend this company. With technology they have become slower to help or slower to install or move service to a new address. If you finally contact an agent they have you on the line for 2 hours, just to answer a question. The service before smart phones and internet was greater than now, it seems that they are going backwards instead of forward.

On 8/30 I reached out to Verizon Wireless, they add my girlfriend's line to my account from her parent's Verizon account. We had reached out earlier in the month to make this adjustment and were told we had to wait a few weeks to complete the transfer. On the first call, we asked what this would do for my bill. They explained that it would lower my bill by roughly $10 to $119 a month. On the second call, I asked again what this would do to my payment and they again said my bill would go down to $119 a month total. While on this call they messed up and tried to add me to her parents' account. I did not have time to correct this and told them I would call back the next day and to undo the mistakes they had made.

I hope others see this. My husband and I bought into the great plans and service we would have. WRONG! We have had no service working with our mobile phones from the start. They continue to charge me for getting a new phone when I actually paid for it at the start of service, and now that I want to go to a carrier that will allow me to use my phone, Verizon will not release me from the 60 day contract EVEN THOUGH they realize I have no service at my location. They sent 2 boosters which do not work and charging me $40.19 for switching!

So I ordered a phone through their chat system and was told that I would get a free 65-inch Amazon Fire TV promotion which was on June 16, 2024. Ok so fast forward to today Aug 31st, so now they are telling me that I do not qualify for this promotion as it was done via online chat after I called July 31st and they submitted a ticket and called Aug 8th and was told I was approved and had to call back on the 31st of August... This is not right by any means and Verizon needs to step up to the plate and make this correct as it is their fault this has happened.

My experience with Verizon has been very bad, I’m an over the road truck driver who is constantly rolling from one state to the other and in my experience Verizon does not have good signal outside city limits. I have been in places when I can’t open Google or even send a text to my dispatch after my delivery, in some circumstance all it displays is SOS NO SIGNAL AT ALL… I have addressed this issue to Verizon and their way of helping me is sending all my call to a foreign country to people who barely speak my language and to solve my issue have to call the United States. That’s crazy. They don’t care for their customers at all. All they want is money whether their customers receives excellent service or not.

Took about two weeks to get my phone number ported over. Every agent I talked to had no idea how to fix the issue and kept making me go through the same troubleshooting that I did on my own several times. A seconder number was offered to me for free till the number was fully ported. It ended up not being free (I am still getting the run around to remove the charge). I was able to get a hold of an agent at the port center who was very helpful and fixed the issue within a few minutes. I don't understand why the issue was not forwarded there in the first place. Ticketing system, communication between departments and general customer service needs incredible amount of improvement. Service is fantastic though.

I recently decided to switch to Verizon for my home Internet and cell phone. This has got to be the worst customer service I have ever encountered. It took them over a week just to get my phone number ported to my new phone. It took several calls where the customer service calls to address the issue and in most cases that representative would just hang up on me because they didn’t know how to fix it. Yeah calling customer service for Verizon is a challenge. You first have to deal with a very nosy automated response system that sounds creepy but doesn’t seem to want to accept the fact that you would like to speak to an agent. And when you finally get an agent on the phone you’re gonna get someone who barely speaks lick of English but on top of that, they have no clue how to support you.

Their customer service is abysmal. They will do everything but fix the issue. They overcharged me by almost $500 and I spent over 10 hours on the phone with them trying to get it fixed. I had to get back on the phone several times and it takes 15 minutes sometimes just to get passed the computer so you can talk to a real person. I'll spend a ridiculous amount of time confirming my info and then they pass you off to someone else and you have to do it all over again. It's an extremely frustrating process.

I am writing because this is a recurring issue and want the many folks (who deal with this issue in the future) to know that this issue is not unique to them. I signed up for a free month of a Verizon hotspot. It did not work out (which is fine). However, Verizon is charging me for the hotspot by saying they have no record of it being returned, despite me sending it via UPS with the prepaid label sent from Verizon itself. Unfortunately for them, I have my UPS tracking number saying that it was delivered several weeks ago. The support agent then said it was delivered to the wrong Verizon facility (in the wrong state-Indiana instead of Texas). Except obviously, it was shipped with THEIR prepaid label.

I bought a Titanium Yellow S24 Ultra from Verizon...and am Still paying for...but got handed a glass back instead...Doesn't work as Verizon can't even text me! Verizon keeps giving me the run around...Nothing is being done about this FRAUD!

I have been a Verizon Wireless customer for over 20 yrs. Their service for the most part has been great. I am currently struggling a little financially and had to turn off my auto pay and use a credit card to pay my bill. So, for paying my bill with a credit card they are charging me $40. I mean seriously! I paid my bill!

I don't understand why this company is not being sued for fraud. They have been overcharging my daughter for equipment and lines she never received and doesn't need. Despite NUMEROUS calls to their "customer service" it has still not been resolved and this has been going on since March 2024. I personally have spent more than 8 hours on the phone with them and another three hours onsite in their store. They continue to cut off her phone service for nonpayment when THEY OWE HER MORE THAN $500!!! Then they charge her late fees and reconnect fees. She is a cancer patient and can not afford to have her phone cut off nor can she afford the undue stress this is causing her. Is this fraud, deceptive business practices or just simple incompetence? Who knows? Whatever it is, they should be held liable for these practices.

I can't explain how frustrated I am with my experience with this service. When the service goes out there are no alerts or ownership on their side. Just have you reset everything, which makes services that once worked on wifi stop working. So great! My phone is now an excellent camera and radio, but serves no purpose as a phone or messaging device, and now no way to contact support!!! Thrilled!

Getting 1 bar on 5G network after paying $55 dollars just for data for 1 line. And I have 4 lines. I contacted customer service and they are suggesting me to connect to a WIFI network. What is the point of having a 5G connection when I just have to use a separate WIFI connection. Absolutely trash service. And Customer Service Associates are even trash. They don't know how to solve a customer's problem.

While in the Verizon store to have my phone looked at, the employee told me verizon home internet was in my area and I qualified. They said it would be $45/month with a 30 day free trial. I verified that there would be no other fees or taxes and he assured me. During the free trial I kept my previous internet provider since I was on a free trial with verizon and wanted to make sure it worked well. I decided to keep the verizon and canceled my other internet after a few weeks. Then I receive my bill. Of course I'm charged for the "free trial period", and assessed $27.50 in one time charges, as well as having to pay for my other provider during that time. So obviously did not save any money in the long run and would never have switched if the true cost was transparent. I spent a good 30 minutes on the phone with customer service and they would only credit a max of $15. Terrible customer service and even worse transparency.

If I could give less than 1 star, I would. I opened up a plan with Verizon at the store…or so I thought. It was an authorized dealer who lied to me repeatedly. Within 30 days I cancelled my plan and switched to another provider, which required me to pay for the full cost of my phone. After paying over $1k, the other provider could not gain access to my phone. This is because Verizon locks your phone for 60 days after purchase but does not actually tell you this. Now I’m stuck with a phone plan but no phone, and Verizon (the real store) has no plan to help me gain access after spending over $1k with them. They do not value their customers at all - do not give them your business.

This has been the worst Customer Service and Company ever. I own a business and Verizon Wireless has shut my service down every month now for the last 3 months for non payment. Verizon has owed us for a returned phone that was never used and they would not credit it back. Every time they would turn our service back on after speaking with 100's of customer service reps, supervisor's and hundreds of hours on the phone, trying to resolve Verizon's issues. I would never recommend this Cell Service to anyone.

I would give zero if possible! I have been a customer for 5 years. I have 4 lines. My phone was damaged. No one close to me had a screen. So I had to pay a deductible to get my phone replaced. The customer service agent told me they would even give me a 100 dollar credit on my account. Since I have to pay the insurance company. It was all a shame. I paid the 100. Got my phone replaced not repaired (would have been free) and Verizon gave me the shaft... Said nope not crediting your account!!!!

While making sales pitch, the Rep. tells "you will have thirty days to review & cancel the service" but never mentions. "Sorry but if you cancel & return the equipment, we will be charging you a $50 restocking fees." What a rip off & incomplete information to the would be Customer. He or she finds out when returning the equipment as I was when returned the equipment. Come on guys, let's have a class action against Verizon. I am sure there are lots of people who went/are going through these deceptive statements by the Carriers when selling you. I am in to join anyone who wants to raise his/her voice against this.

I discovered I was being overcharged (after multiple attempts to figure out their confusing billing…. Including even going to the store multiple visits). And Verizon agreed I was overcharged so they submitted it for Review in order to get a refund. So when it went under review for a refund…. The bottom line basic response from Verizon was, "Well we’ve been taking it from you for so long now you should’ve told her sooner so you’re not getting it back." I could go home for hours the amount of time that I spent on the phone, if I have a screenshot of being on the phone with them for over an hour and a half to try to get this straightened out. And I’ve been a customer for Verizon for about 10 years, I guess it’s my fault, I should’ve learned by now. So as soon as my phones are paid off, I’m gone unless they can resolve this matter.

I hope this helps others who are customers of Spectrum or considering being customers… I have been with Spectrum for over seven years as an Internet customer only. Straight internet - that’s it. I have a phone, a laptop, and a smart tv. That’s it. My monthly bill started at approximately $45. In the last two years, this same service has risen steadily, with no changes on my part. Paid my bill each month on time. Never complained when service went out as I knew they were working on it.

After causing so much stress and wasting so much time, they did nothing to try and keep me as a customer (after 20+ years). It's time to look for a new carrier.

**Review:**

I had to go to corporate office twice setting up account and autopay after 1.5 months after got connection. Auto pay all set in front of Verizon representative in tve store. Thought everything set. But some cling in the account from the beginning. Autopsy cancelled by Verizon. I paid bill through bill pay directly from checking account.

I have been with Verizon for 5 years. Before that AT&T for 17 years. At&T was bad. Verizon is abhorrent. Stay far away. Choose any other company available in your area. They overcharge for service. Overcharge for devices. Do not back up the devices if they fail under warranty. I paid just shy of 1500.00 for the new Samsung Galaxy S24 Ultra. It is absolutely garbage. NOTHING but problems. I was offered only a refurbished device after paying for a brand new device less than a month ago. The refurbished device has all of the same problems. I have spent 30 hours on the phone with them now over 2 weeks. Nothing gets resolved. I pay a lot of money for my service. I am now going to contact corporate and the BBB.

STAY FAR AWAY! Been a loyal customer since 4-5 years never missed a payment. Went to the store to get my battery port looked at and was manipulated into buying an upgrade I had stressed I did NOT want. Now I have no cell phone since I had to return and also disconnect my line. My fiancé is also on the account (was a family plan) and was told after changing her plan to $35 a month without data (just talk and text) but after getting off the phone to customer service about trying to save my number and use it elsewhere they had snuck WITHOUT PERMISSION several additional charges and protection what should be a $35-50 a month is now $113 for ONE PHONE LINE.

Wish I could give zero stars!!!! Had problems with my phone and went to the Brick, NJ store where I was told to upgrade. I did but paid a large amount of money which I paid them there same time I changed my 8 plus phone to a 15. Within that same week was told I was in arrears paying my Verizon bill. WHAT???? I just paid what I was told and it wasn't cheap.... So I went to the Ocean Township, NJ where workers were sitting around without customers. One worker said, "What do you need." I said I need help with my bill. I don't understand why I am being told my service will stop when I just paid for my transfer from an 8 Plus to a 15 a few days ago. I was told, "We don't do that and we can't help you". Why did the Brick store take my money if other stores don't help with money? WHAT???? This needs to be reported!!!!

I had Verizon as my primary mobile provider for about a decade. Service was spotty and the price was always slightly higher than other providers, but that isn't the reason for the review. Upon porting out to switch to another provider I pretty much received the run around to unlock my phone. After many of calls and corporate store visits my phone still remained lock with no real communication on how this would get resolved. Even after paying the bill when leaving my phone remained locked. I ended up having to buy a new phone because more than a week went by and no timeframe for my phone being unlocked was provided. A locked phone makes it impossible to receive texts and calls for work on another network. Just wanted to give a heads up to those looking to switch or leave.

I want to port an existing phone number to Verizon for an additional fee per month. I have been on the computer with chat today, Sunday 10 am until 7:30 pm and after 7 agents it is still not complete. I keep getting transferred to another agent and have to start all over with all of my account info and all the info regarding the number I would like transferred. It appears they can not see previous notes and work two hours shifts leaving me to be on line all day.

The Verizon website said one of our phones is eligible for upgrade. The website says that the upgraded phone would be nearly free. (Extra $7.49/month.) The only caveat is that the phone has to be in good working order and that the old phone had to be eligible. Everything was good, but finally it came out that they would only upgrade that phone under those terms if we upgraded our phone plan to "Unlimited Ultimate". Depending on the phone, that costs around $23/month more for each phone! Nowhere on the web site is that documented! I spent 1 1/2 hours on the phone trying to get them to honor their deal. No luck.

Very sad. I was approve credit of 1000 for the iPhone 15 pro. Send id and information to the front and back of and a light bill of my house. They denied me and said they can’t help because that is not me.

They are such the worst. Trying to add a new line they make me reset my pw, don't text me any code and then I'm spending 30 min on the phone JUST TRYING TO LOG INTO MY ACCOUNT. I've found this type of thing to be very typical.

I do not recommend especially no contract. Because you can not regret. Since you make contract. They start increasing your bill. With no reasons. I called for explanation about my bill. They couldn't find any reason for Increased billing.

I went to my local Verizon store trying to get the phone to accept "create new" in my phone book. The tech just said "your phone is old, you need a new phone". I went to a computer solutions group next and they had me install an SD card. Problem solved. I've not found Verizon to be helpful in ANYTHING for the last few years. They just want to sell phones, not help their customers.

Stuck in a system of tiered and siloed “support” for 2 weeks without resolution. Lots of hold time with dropped calls and unfulfilled promises of return calls and/or speaking with supervisor. Two weeks of starting at square 1 with each attempt at service resolution is preposterous.

Why does Verizon charge an upgrade fee when you buy a new phone? I bought a new Apple phone at the Apple store and transferred my data to the new phone. $35 fee + taxes was added to my account. Since I've been a customer since 1993 (With former GTE), you'd think they would waive the upgrade fee just because I've decided to stay with them on my new phone! It's just one of those aggravating additional ways they hit you up for more money. Disgusting. Oh... Don't call support to ask any questions, all you get is a computer-generated response via a chat line.

Verizon is by far the worst phone, internet, or technology carrier out there. Their employees work on commission so they will only try and put you in their highest plans and don't know how to complete full transactions so you will have to call and wait on the phone for hours just to talk to someone and go physically in the store just for no one to be able to assist you ever nor will give you a refund for service they cannot turn on but it's not “their fault”!

My first review forever. The customer service system is the worst forever. I spent 4 hours calling in the morning just to remove my device from an old account. And it is not resolved yet. Awful customer service. Transfer back and forth

The supervisor, Amy, was extremely rude to me at the Biloxi, MS Verizon Russell Cellular store. This is the worst third party Verizon ever. The supervisor Amy refused to assist me, continually making excuses for her inability to provide service. I felt as though I had been transported back to the 1930s. Regrettably, I believe Amy's behavior towards me was racially motivated. As an ** Christian woman, I noticed an immediate change in Amy's demeanor to one of harshness and hostility when she approached me. Her attitude was so severe that I was moved to tears and felt compelled to contact customer service.

Verizon is unethical in its business practices. I changed my cell phone plan and had the option of choosing add-ons for an additional charge. I did not select any add-ons, and within minutes of changing my plan, I received a text message telling me that extra cloud storage was added to my account by Verizon for an additional $5.99/month. I then got a text message stating to follow the link to cancel, the link did not provide a place to cancel the added expense so I had to spend 30 minutes on the phone with customer service trying to remove the charge. Within minutes of finishing up with customer service, I received a survey that I was eager to complete, in the middle of the survey I was asked how satisfied I was with Verizon with a rating of 1 to 10, I gave them a 1, the next question asked why I was unsatisfied.

Around a year plus ago I purchased an S22 Ultra. I'm putting it on the service side begin to have problems almost immediately. Loss of connection, dropped calls, static in the lines. People would often comment that they could not hear me and drop their calls. As a proceeded to get worse I take it into Verizon they would change my SIM card and send me on my way. As it progressed they begin to troubleshoot me over the phone. My problem was mainly that I had to be on the Wi-Fi in order to have service.

Verizon sent me a bill for quadruple what I expected when I signed up. A Verizon telephone assistant set me up with two lines for what I thought was their advertised "Unlimited Welcome" plan for $40 per line. Then the bill came: $80 per line, and two months in advance. Plus multiple other problems in signing up. No relief in sight or acknowledgement of this problem.

I switched providers after 20 years thinking Verizon had them beat with their best "Nation Wide Service" available and the 50 gigs unlimited data compared to 20.. Boy was it a mistake.. I gave them one year and I have had nothing but problems with service and when I tried to call to talk to someone it was almost 10 min of prompt to just get to the waiting point which in turn NEVER was answered.. Waited 25 min. It's like trying to call your insurance agent for a claim..lol.. They don't want to answer or talk to you. I give them 0 stars. Poorest coverage and internet connections and NO real customer service.. Good luck Verizon. I own a business and meet 5 to 10 customers a day and boy I will be happy to let them know what a mistake I made switching to this service.. If you could call it that.. There's no service involved. Thanks for the great marketing Verizon but no thanks for the problems I've had.

**Review Title: Verizon's Incompetence and Negligence Have Ruined My Life** I have been a loyal Verizon customer, always paying my bills on time. Unfortunately, my experience has been a nightmare. My troubles began when Verizon's Wi-Fi service never worked for my address, rendering it completely useless. Next, my eSIM was erased, leading to the loss of my Apple ID, essential contacts, photos, and texts. These irreplaceable items are gone forever, severely disrupting my life and causing immense personal and familial distress.

I am writing to formally complain about my experience with Verizon's deceptive sales practices and poor customer service. Initially, I was pressured to sign an incomplete contract, which I refused. Despite assistance from one helpful representative, the promised "Bring Your Own Device" discounts were never applied. I called Verizon at least 19 times over a week, waiting for promised call-backs that never came, causing significant inconvenience. After the issue was supposedly fixed, additional charges appeared on my account, and my plan was altered without my consent. Each correction led to more errors, creating a frustrating cycle. I have documentation of these issues and am prepared to take legal action if not resolved. I request immediate correction of billing errors, retroactive discounts, accurate plan details.

Verizon is the absolute worst company. I hate them so much. I can't even put into words how HORRIFIC the service is. I'm sure it's worse if I could understand the person(s) I talked to....I would NEVER recommend them EVER!

After filing a formal complaint with corporate, Verizon finally agreed to issue me a credit for the full amount of the international charges because the data usage charges “were received in intervals that did not afford you the opportunity to take action to avoid the charges.”

My experience with Verizon has become a complete nightmare. The internet is perpetually on the fritz, rendering work-from-home a frustrating exercise in futility. Calls are a gamble – will they connect? Will I hear static? It's a coin toss every time. And data? Forget it in certain areas – it's a connectivity graveyard. If that wasn't enough, customer service is an absolute nightmare. Hours wasted on hold, endless transfers to different representatives, and zero solutions – that's the Verizon customer service experience in a nutshell. To avoid the phone purgatory, I tried scheduling a callback, but that was just another empty promise. No call ever came. Verizon's dropped the ball on every front. Unreliable network, unresponsive service – it's a far cry from the provider I once knew. If a drastic improvement isn't on the horizon, I'm switching carriers without a second thought.

I have been ripped Verizon for three years and The cellular service is pretty good but the Customer Service is very very bad! The left-hand does not know what the right hand is doing, you talk with one Verizon representative and you work out whatever scenario with them over the phone and then they change your bill or change the scenario without even reaching out to you whatsoever! I upgraded from my iPhone 14 Pro to a 15 pro and in the Verizon store they gave me all the variables and the scenarios that I go with that based off of what they were telling me. I traded in my phone and sent it back to their warehouse to get credit for it because it was an excellent condition and weeks later, 2 1/2 months they try to stick me with $600 to say I can’t do this, and I can’t do that when they were the ones that gave me the option. Good cellular service crappy, customer service and sneaky, beware!

Verizon sales team are the most unethical manipulative liars on earth, do not, again do not sign with them before they give it to you in writing. I believe, the team somehow like the mother company, do not, again do not sign a 2 years contract with any service unless you are 100% you getting the service you deserve. I have a 4 lines business account with them. They made a mistake in my bill which I was billed for over than $3,000 in a month. And they did whatever they do with all customers and they disconnect your phone Friday evening after business hours.

So tired of having to deal with billing errors/so called customer service 'reps'. Then our account portal doesn't reflect current billing/payment/prepayments - not does thru APP. After 25 years plus I'm finished.

I spent almost 6 hours on the phone ordering 1 phone and one line of service. In the end, Verizon denied me service and accused me of fraud. They refused to explain their findings and hung up the phone each time I called back. There should be a class action suit against a communications company that treats potential customers this way.

I have been with Verizon for 23 years. I used to love Verizon. However in the last 5 years everything has gone downhill. We drop calls, can't call out, can't send a message, receiving end gets multiple messages and lose service and 5g all the time. I have the best of the best plans and my bill continues to rise and it's incredibly expensive. I could not be more disappointed. In my picture on here you would see my messages with an employee where, while using their networks, my messages would not go through. I took it as a sign. It is time to move on.

I’m writing to express my appreciation to customer service rep Dylan at the North Hampton NH Verizon store. This young man was gracious, professional, unhurried and knowledgeable. He put me at ease, explaining my options and both the technology and the promotion I signed up for. My experience could not have been better. Thanks so much Dylan. Wish you all the best in your work and in life.

I have been with Verizon for over 23 years. I went to change my plan, three tries later with no luck. Then finally on fourth try, I thought it worked only to find out my phone did not work. After over 2 hours at Verizon store, they finally got my phone working. The worst experience ever!!!

I've been a customer for almost 10 years and the customer service gets worse and worse every year. Yesterday I got on chat at 5 pm and was hung up on by at least 3 different people after doing the same exact things I did with the last person. Some would just not respond until the chat expired so I would be sitting there for hours. Needless to say after doing this until 2:45 am someone finally said they submitted a ticket but my phone was not fixed. They keep saying it's a feature issue not my phone but after 9 long hours my phone still doesn't let me get voicemail and apparently, no one cares. Never ever have I gotten so mad on the phone before. Once our phones are paid off we are leaving Verizon forever.

If I could give them Zero stars here I would. Simple bait and switch. Promised rebate to pay off my installments from previous carrier if I switched to Verizon. Didn't happen. After 4 calls to "Customer CARE", best they could give me was 20% of what it cost to move accounts. If I had known this upfront, I never would have switched service. I wasn't unhappy with previous carrier only I was told would get cheaper service for switching.

!!!!VERIZON WIRELESS!!!! I just want to put this out there for anyone looking to switch cell providers. I WOULD NOT RECOMMEND VERIZON. We wanted internet for our business “Yardbird Bento”, went to Verizon in Starkville on Hwy 12 because they were offering business deals. We were introduced to Fabian ** their business professional. Long story short, we ended up being lied to, we returned the internet boxes within the 30 day “free” trial but still got billed for them, we also switched our phones with $600 bring your device credit each. “4 lines” never received credit on 3 of them, and finally when we received our first bill-2 days after they turned off our phones for late payment?

On May 9, I left work to head to physical therapy while heading there. I realized my phone wasn’t working. It just said SOS in the right corner. Didn’t really think anything of it. Just assumed there was a signal issue in the area. Went through physical therapy still with my phone, not working. Went into the grocery store afterwards and connected to their Wi-Fi. As soon as that happened, I started getting notified of a bunch of hard inquiries on my credit report. A bunch of purchases made that I was aware of. I quickly drove home and asked my husband if everything was ok with his phone which it was. He called Verizon to try to figure out what was going on with my phone while I sat with my MacBook and tried to figure out what was going on.

Verizon has the worst customer service I have ever experienced with any company. Horrible experience! Switched to ATT! Do not recommend to anybody. Plus, Verizon only on TV commercial is good, not in reality! Good luck!

A huge thank you to ** and ** from the Verizon store at 15431 Beck in Northville, Michigan. These guys are fantastic and were there from start to finish helping my family of six. From start to finish they answered all of our questions and put us into the best plans and phones for our family. We all know sometimes technology can be a little overwhelming at times but both ** and ** showed incredible patience and kindness with us and it didn't go unnoticed. These guys are great at what they do and if anyone has any questions or concerns with their current phone plans or phones I highly recommend them both. We're enjoying our new phones and couldn't be happier with the service that you both provided. Well done guys!

Horrific customer experience switching from AT&T to Verizon. New phones not received in a timely manner. Representative that sold me on the transfer was helpful initially then ghosted me as we had issues receiving and setting up the new phones. It took multiple calls and speaking to numerous representatives and tech support to get the new service running smoothly. I would not recommend. Not worth the hassle..

Verizon has the worst customer service I have ever experienced with any company. It take 1.5 hours on a chat just to cancel equipment? I do not recommend them. Choose any other local provider you have the option of using instead of them.

I have had Verizon for decades and until recently was satisfied with the service. Recently I went on a cruise and signed up for the $30/day coverage while at sea. My recommendation is to NOT sign up for this $30/day coverage at sea. The first day at sea I tried it out and received a message stating the service is unavailable due to relays being down. I tried it later that day and had service for 5 minutes then it went down again. This occurred every day, yet Verizon charged me the $30 each day. Verizon even charged me $30 on days in port in Alaska, where my usual, monthly Verizon service should have covered it. Ridiculous!! I am scheduled to go on another cruise in 2025, so I will be terminating my Verizon subscription before then because there is not a way to cancel this 'coverage at sea' and I don't want to pay hundreds of dollars for 5 minutes a day.

The worst company I’ve dealt with. They promised me a $400 credit when I switched from T-mobile to them. They are also charging an additional $40 for 4 lines while I was promised $40 discount if I do autopay. I was promised multiple times a follow up from a manager but I never received a single phone call or email from them. I am definitely switching over to a different company.

I've been with Verizon for 15+ years and I can honestly say that they have been overcharging every single bill. This time it's in plain site because I paid everything on my bill and the next bill cycle is $700 plus dollars already. My bill is suppose to be around $325 a month and I have not seen that amount whatsoever. Whoever is thinking about joining this company please don't, take your money somewhere else. It's crazy that I've been here for all these years and I'm still being ripped off. It's unbelievable. I've done some much complaints and they do not care about their customers. I am on my last straw at being a "Loyal Customer" I would rather go somewhere else and get treated with TLC then to be getting ripped off every bill cycle.

I’ve been a customer for about 7 years now. I have a number of lines with them and the bills have become insane in the last 2 years. I called to try to speak with a supervisor twice today and both times I was placed on hold and no one ever came back on the line. Also it seems that they have outsourced to another country so it’s kind of hard to understand the representatives when they do answer the call.

I have been with Verizon for over 5 years and I've never had issues before. They've taken care of me many times. But in November my roommate lost the phone I had purchased for him. When I try to go through the insurance company I did a little steps that was needed to have the phone delivered. For some reason every time that I would get an email saying be ready for your device. I took off 4 days and all 4 days went. They were saying that it was arriving somehow and I would get a second email saying that they were rejecting the delivery. I got frustrated and gave up. Same thing happened to me when I lost my phone in December. I left it in a Uber car and I took out five different days from work to try to receive a cell phone and every time they said be ready for your devices getting delivered and I would wait and the device never arrived. They will get a email saying it got canceled.

It's a nightmare, so overrated it's criminal. I canceled my service months ago, but I'm still getting bills. I will speak with a lawyer shortly, and another day of productivity will go down the tubes putting out fires not of my creation. I'm tired of it. These companies get away with murder.

Absolutely the worst customer service ever, if I could give a ZERO star I would. Stay far far away from Verizon. Beware!! I will be staying with my current carrier which is 100 times better. Customer service has no clue what they are telling me with different quotes for mobile bundles.

Do not trust what they promise you! They sold me a defective I phone 15 pro max and not willing to replace it. I spent hours and hours and hours with them on the phone trying to reset the phone. They sent you from one person to another with the same results. I bought the phone for my business, use 4 months later, still no solution!!!! They charge me 3 times of what I agreed with them for the plan (I don’t have it in writing from the store) but Verizon customer service saying they don’t know what I agreed at the store the and they are trying to settle with me on a little discount which even this one they don’t even honor!

Verizon is Horrible now, I have been with these guys for years and they use to be a great company..I actually brought on multiple family members/ friends and boy are they upset. All I can do is explain to them that Verizon use to be the Top Tier company. Customer service sucks, The service in general sucks and the monthly price sucks. I hate to say it but I will be switching providers soon. I hope Verizon does better in the future. Bye Sucky Verizon!!

What a scam Verizon has become..It's impossible to get straight answer anymore..Impossible to talk to supervisor..Wait time are like hour long..I was just on hold for technical support while on vacation and after close to 56 min wait Nataly from tech support first thing she said, "Would you like to purchase another line"..Refused to give any other info as her name and very rude started to state things that I did not even asked her about. Verizon is a total scam!!! Run by scam artist top to the bottom

Verizon does not properly credit equipment returns and payments properly. I have attempted to contact them about an incorrect entry on my credit report. I called 7 times. I was never given the proper account by Verizon - they cannot locate the internet account. They have it erroneously listed as a cell phone. I also returned equipment to THEIR VERIZON STORE and that was not credited either. So I paid over $300 in cash and returned $500 in equipment yet I am still being listed as delinquent and VERIZON does not even have the records of any of my payments or the proper account. They are violating my rights.