Verizon Wireless Reviews

Verizon removed my Asurion insurance from an iPad I had covered for over 7 years and switched it to cover iPhones without my knowledge so when my iPad broke it wasn’t covered. Over the years I paid over 4000 dollars in insurance coverage only to have a claim denied because someone at Verizon removed the coverage from the only device I wanted covered. I never wanted or asked for insurance on any other device on the account and never authorized a switch of the insurance to the new devices.

I am a very unsatisfied customer. I traded my phone into Verizon only not to get the rebate promised but to have lost a phone and because of their employees not setting up my account correctly not able to use the insurance. I am stuck paying for a phone I don’t have and can’t replace as well as paying for the line itself along with a watch. No one on customer service can help but they can say, "No we can’t help clearly."

Verizon deserves a negative 1! Their customer service is TERRIBLE and appears to be offshore! I have yet to have the simplest of questions answered in less than 30 minutes and no one can ever answer! The numerous discrepancies in account management are pitiful! I have been with them for over 14 years and have decided to go elsewhere. No one knows anything, and the once top tier service provider who prided themselves on quality of products and services is long gone. I don't care what promotions they are offering you, don't do it!

I’m new to Verizon. I switched from T-Mobile and it has been a nightmare with Verizon. T-Mobile has superior customer service and coverage. I have been trying to resolve a couple of fraudulent charges from billing at Verizon. I have had numerous chats and phone calls for over a week now. I have no other choice except I will be filing a lawsuit.

Verizon added insurance protection to my account without my consent. The charge was an additional $20 for the month. I called to ask why it was added without my consent. The rep would not answer and would deflect, at one point telling me it was "good coverage." I said I understood but that I did not want it or sign up for it. I asked if she could ensure that no additional services would be added to my account without my consent. She could not give me that confirmation. I asked to speak with a supervisor so that at least someone at Verizon could confirm that additional services would not be added without my consent. She said no supervisors were available. I asked her to have one call me. I also asked for her to send me a statement in writing indicating that the protection was added to my account without my consent. I requested a refund, though it looks like they are only prorating my next bill and removing the charge for the future.

I should have read the reviews first!!! Verizon is just PITIFUL. From the customer service to tech support. NOBODY knows anything. I’m gonna just return this iPhone and they can’t keep their service. If I could give 0 stars I would.

Awful service. Even worse customer support.! I have had a ongoing issue now for 5 months without home service. They required me to bring it in and then told me I needed to purchase a new box, which I did.. Now the new box will not connect they have created a ticket after spending 5 hours with customer support. I waited a week for the next scheduled appointment, that morning I received a email stating the issue was fixed, I have now been with customer support going through the same thing and troubleshooting with the same issues.. nothing was done! Same poor communication as with the language barriers from their support and trying the same old techniques without listening that this has been tried and getting the same results! I will be bring this back and looking into other service providers. I would highly recommend others do the same, a company like this should not be supported.

They offered me Global Choice, supposedly I could call from any country I was in, I could never make calls or access the internet and they charge me fees and I call them and I don't get a satisfactory answer, I have spoken to 4 agents, they all tell me that it works and the fifth agent is the one who tells me that it doesn't work, what a lack of respect for customers, it's time to leave Verizon.

In brief, I transferred to them, got hung up on, got my service cut off for 24 hrs until it got resolved, paid them to resolve that issue they created for me and finally they point finger when it came to asking for a refund. In conclusion, Verizon has the worse customer service I have experienced in my life, nobody knows anything and if you ask anyone online or in person they push you to someone else and that someone else push you back to them lol like the three spider meme if you have seen it haha (picture show 1% of the headaches). DO NOT GET VERIZON, I am sorry but they are not even decent. They are at the bottom of every service, EVERY SERVICE. Home improvement is the worst, but Verizon just snatched it from them. HEY VERIZON! You owe me $300! Pay up.

I’ve been a customer of Verizon since the bag phones. Their telephone and online services used to be excellent. In the last couple of years they’ve shipped all Customer Service overseas and I’ve used it several times with results that have been disastrous. I’m often given an incorrect information that has cost me money and time. They don’t even send you follow-up Service anymore. Inquiring about the service because obviously, they know it’s horrendous. Their call centers are staffed with people that are untrained and try to upsell you. I was overseas and was given completely incorrect information that cost me a significant amount of money.

Have had Verizon for 7 years and quit TODAY. I’m delighted. Nothing to do with coverage. THEIR CUSTOMER “SERVICE” is purposeful torture now. Complete change from the first 7 years. I've looked at current data on the company. They have lost a huge number of customers this year but keep reassuring investors. Don’t be fooled - without a macro change quickly they are going to rival ATT customer service ratings and related loss of customer base. I’m now paying less than half with delightful, excellent coverage and service with T Mobile. Switch - you’ll thank me.

I spoke 4 representative repeating my issue that I wanna get my plan disconnected on my iPad of $30. Took me 4 people to fix it for me last November of 2024. Now September I checked my account not knowing I was still being charged of $30 since December 2023 last yr. I called the customer service. They said he will fixed it and give me credit of $295. Then I called again if they resolve my issue but guess what? They didn't. Only gave me credit of 3 months which is $90. I ask the guy I spoke that, "Make sure you wrote it on your note that you're giving me $295 credit." He said, "Yes ma'am blah blah."

Verizon Wireless customer service is simply horrible! My ordeal started on 9/7 when I realized I had paid twice for one bill. Customer service assured me that the overpayment would be credited back to my bank by 9/11. 9/11 came and no credit, so contact was made and two customer service reps promised me that I would have it within 24 hours. 24 hours later and no refund and that is after a total of over 7 agent conversations. Next day I was at a Verizon store and talked to a rep who told me it would be a total of time p business days and there is no way a refund could be processed in 24 hours. So, three agents literally lied to me. Finally an agent said no refund, but they would credit my account for the September bill. Now I am told that my September bill payment is now overdue! It makes no sense! At this point I don’t know what to do. Customer service is not to be trusted!

I have only been a Verizon customer for a few months. I’m disgusted with the way they do business. My bill goes higher every month. They do not give free phones. They credit every month. I went to a Verizon location at 6400 Pacific Avenue Huntington, California. They say they are a corporate office. I asked the salesman to take a look at my phone because my phone was not ringing. It was vibrating and I believe I was having problems with a hacker in my phone. I was quoted $30.00 for them to look at it. I said no. I went outside and called customer service. When I got them on the line corporate office was mad because I called customer service and asked them to converse with each other. I didn’t have to pay to fix my ringer. The company is terrible from purchase to end of contract.

I was a customer for over 20 years, not any more. Horrible customer service, calls constantly dropped. Stay away from Verizon, they are a rip off!!! I would give a -2 if I could.. Bills are constantly above the quoted. Bad bussiness.

My phone was having data issues. I went to the Verizon store in Rome GA. Errick was the sales representative who helped me. He was very courteous and solved the issue with my phone within minutes. Thanks Errick.

What a horrible company that does not value their loyal long term customers! I had an issue with my phone and Verizon told me there was no way to fix it, that I must do an insurance claim. After receiving the new phone and trying to transfer everything from my old phone to the new one, I found out that the whole time I had my phone, none of my stuff was backing up to my cloud, so I was about to lose everything. I took my phone to Best Buy and had the screen replaced so I could access my phone again. And what do you know it worked but I was out $450.

Customer service is nonexistent. I call them and reps do not speak English. The local stores are not answering phones anymore, all calls are rerouted to the main phone number. If there is an issue with a local store, I have to drive all the way back to the store, when a phone call would have solved the problem. Lastly, the Verizon rewards program is now a joke. There is nothing but poor tickets to poor ‘sports’ events. I am looking to sign up with another phone company.

I wanted to switch to Verizon because a friend told me she had no problems with them, and they were cheaper. I got the router in, needed an extender, it would not pair with router, tech support sent another one, said what I had was an older version. Now I'm a brand new customer, and they send me old versions..#1warning.. New extender, still no pairing, the one the tech sent does not work with the type Router I have, #2.... I told them get me an updated Router.

Terrible service and canceling a line was a ridiculous process. I thought it was canceled and it just kept billing and they wouldn't offer a refund. Go with a different company if possible. They are a shady company.

STAY AWAY from Verizon. I traded in an iPhone 3 for an iPhone 15 3 months ago when agent said bill would not go up, got bill and it went up more than $60. I called Verizon, told the agent never credited my trade in.... 3 MONTHS???? HMMMM imagine if I didn't pay my bill for 3 months??? Now on chat with Verizon for over 3 hrs trying to get resolved. I will be cancelling my bios and once this fraudulent contract ends I will be cancelling my wireless

I was having problems with Spectrum phone service. So I decided that I needed to change since Spectrum reach their contract and would not talk with me. So I go to Verizon. I figured I would take advantage of their sale or their offers. But I want to keep my old number. I’ve had it for over 20 years. Importing, my number is the biggest problem. When you have a number so long it is tied to everything. But it has been 3 days and each rep repeats the same thing. But I do not have my number imported and I can’t log into my Verizon account. 3rd day's a charm. I’m going elsewhere for cell phone services.

I have just had the worse experience with Verizon Customer Service. Called in regarding billing and was on the phone with them for hour and 45 min. I was switched to a different person over 4 times before I was finally given a Supervisor at my insistence. After speaking with the Supervisor I regarding billing. The information I was given with my 1st representative was totally inaccurate. I was then told that I could not get the senior discount until they offered it at select times. I have been a customer of Verizon since 1989. You would think in this day and time with people switching carriers left and right they would value their long time customers better. After this experience I will be researching other companies. Very poor, poor service.

Bought a phone in late June from Verizon (Victra) store. Phone suddenly would not turn on. Had to go to 3 stores, 2 Victra, 1 Verizon corporate before anyone would help. Corporate store finally agreed to warranty the phone. A new one was sent out, the old one returned. Verizon kept claiming they didn't receive it,(had UPS tracking), and ultimately charged us on our bill. Have gone through customer service 4 times. Each time they say it will be corrected. Each time it is not. Now we're into the next billing cycle and I have to pay 200 dollars out of pocket, and they say it can't be corrected till the next bill. Never purchase a phone from Verizon. They will not support you after the sale.

I have been a customer to Verizon Wireless for near 16 years, usually every two years I change my iPhone and every time they screw up my order and I have to call back several times and be on hold forever because calls are being answers in Philippines and they cannot resolve the issues, in addition I live in populated neighborhood and there are many drop calls and bad internet connection, they charge a lot and spend a lot to advertising. I'm thinking about moving my service, Verizon sucks and not what it used to be.

Your customer service is a joke. I have called every day for the last four days. Every single time the agent has no idea why I am calling. Each agent claims they are writing notes down and also claim to give me a call back the next day and never do. I try to speak to a supervisor in regard to a refund and by the time I actually speak to one they just hang up on me. 0/10. Never use Verizon as all they want is your money, they do not care about anything else. I wish Verizon would actually listen to how the customer service teams treats the people who call in.

I’ve been a Verizon customer for over 27 years, and until recently, I’ve always been satisfied with the service. However, on August 3, 2024, I received an email from Verizon saying there was a change to my wireless plan. When I investigated, I discovered that my long-standing "Email & Web Unlimited" plan, which I’ve deliberately kept for years, was switched without my permission. This change affected all three phone lines on my account. The new plan Verizon moved me to is a significant downgrade in features and benefits, and it’s going to cost me a lot more based on how I typically use my phone. One of the main reasons I never switched plans was to avoid this kind of price increase, so it’s frustrating to have this decision made without my approval.

Horrible customer service in store and on the phone, tech support doesn't know anything for what they are doing and just say they have to call you back and never do, never resolve any issues you're having and don't get actual network service most places, the phone might show 4-5g but Internet doesn't load. The only thing they are capable of is making sure you get sent your bill on time and the rest is just bs sales nonsense. In-store makes a mistake and doesn't transfer your insurance and now they refuse to allow you to get insurance because the phone isn't new enough so you have to buy another phone if you want insurance again. There is always some kind of spin on things where they screw you a little more each time. Never had these issues and better signal when I had Sprint/T-Mobile

They don't allow in store return of wireless, they will tell you they will mail you shipping box and label after a long month they charge me $300 for not returning, I tried returning it in their own store they told me they don't do that, every other network take their router back at there store. I think they are broke and looking for ways to scam customer same thing happened to my two neighbors.

I have been with Verizon over 15 years but no more. They used to have the best coverage and good customer service with American representatives. They have jacked up my rates, lied to my face at their stores, and calls to customer service now goes to overseas call centers. They are now a terrible provider. I called to lower my rates for 3 devices and they went up. Avoid at all costs.

My brother passed away and during his passing, someone was with him, stole his phone. I finally, after going through hl to get to the fraud department, either my phone went out or they disconnected. This person should have known how difficult it was just for me to get to her, went through the whole story then click. I can't mentally call back. She did let me know that my brother's number was changed, and I informed her that it was theft during his passing. Since Seattle PD told me they are too busy and understaffed to pursue the fraud (during the passing of my brother), they would not pursue as I had no transactions. I do now, but I needed the phone transactions and information. I am very upset.

We were enticed by a special promotional deal and switched over to Verizon two years ago. Over the past two years, we have had dozens of issue with the company. Verizon frequently switched us over to more expensive plans without our consent. They also added features (features we have no use for) and charged us for them every now and then, without us even being told about them, let alone agreeing to them. When I speak to their customer representatives, who are actually often pleasant, they would tell me that they couldn't reverse the bogus charges in real-time, but would issue a refund during the next billing cycle. Such refunds often would not come until I call them back and re-request in the following billing cycle.

I purchased my first contract cellphone and plan from Verizon at least 8 years ago and was with them for 12 years. Moved out of state so switched cell provider to Xfinity. Was with for about 6 years. Decided to move back to Minnesota. To make sure I had service switched to Verizon. It's not the same company it was when I first signed up with them. It took at least 4 tries to get the cellphone I purchased on Amazon to work. Verizon representative kept saying the sim card was locked. I later found out it wasn't. Signed up for a $45.00 monthly plan. Not only did they raise the monthly payment to $ 69.00 they are billing me two payments a month. $138.00 a month for one line is ridiculous!!! And this morning they cut off my service. As a disabled former American worker I will never do business with Verizon nor will I recommend them to anyone!!!

A Terrible Company, it’s a real fraud. I received an email to trade in my device with up to $1000, trade in value, I tried their questionnaire and the website said my device is eligible for $1000 trade in. I accepted the offer and received the new device and sent them my device, later I received an email saying my device value is $147!!!! And If I want to cancel the trade in I had to pay $755 and send back the device!!!! Don’t you call this a fraud! My phone was working fine and I was happy with it and just accepted their offer as it was a good deal. Now I feel super frustrated. Be aware Everyone.

My phone is broken so that I am unable to access any application, including messaging, on my Verizon phone. Every avenue into Verizon seems to require a text to your phone to validate you. Unfortunately, it seems they believe their devices are indestructible and never experience hardware issues. I've tried to contact Customer Service but can't get past their automated BOT because I cannot reply to the text sent to the number, I've tried going to MY Verizon and am unable to access, even though I have the correct password, as it too requires a text to be sent to the phone to validate me, I even finally took the time to visit a retail store, they were required to send a text and even though they could see the device was physically unable to display a text let alone respond to it.

It's easier to give birth than get proper service for a Verizon landline. I've waited all day twice, only to find out a technician closed my case bc they'd supposedly resolved the problem. Once, a tech did come, & fixed main connection, but a few landlines still didn't work. He said it was bc if inside issue that I'd have to pay for and get fixed another day. Fine. That day came (today). Got notice he was coming sat 9:34. Didn't show. By 2pm I called cust serv, only to find out tech had come (was supposedly outside (never saw him)) & then he closed ticket, saying problem was resolved. He never contacted me. The broken phone lines inside house are still broken. Cust serv made appt for tomorrow and wrote note about indoor issue. Huge communication problem within company, huge comm problem between tech and customer. Do better, Verizon dispatch or whoever is in charge of the landline-service circus for Saugus, MA.

It is a nightmare to talk to an agent. The talking machine keeps hanging up. The app is a nightmare with so many verifications. I cannot recommend this company. With technology they have become slower to help or slower to install or move service to a new address. If you finally contact an agent they have you on the line for 2 hours, just to answer a question. The service before smart phones and internet was greater than now, it seems that they are going backwards instead of forward.

On 8/30 I reached out to Verizon Wireless, they add my girlfriend's line to my account from her parent's Verizon account. We had reached out earlier in the month to make this adjustment and were told we had to wait a few weeks to complete the transfer. On the first call, we asked what this would do for my bill. They explained that it would lower my bill by roughly $10 to $119 a month. On the second call, I asked again what this would do to my payment and they again said my bill would go down to $119 a month total. While on this call they messed up and tried to add me to her parents' account. I did not have time to correct this and told them I would call back the next day and to undo the mistakes they had made.

I hope others see this. My husband and I bought into the great plans and service we would have. WRONG! We have had no service working with our mobile phones from the start. They continue to charge me for getting a new phone when I actually paid for it at the start of service, and now that I want to go to a carrier that will allow me to use my phone, Verizon will not release me from the 60 day contract EVEN THOUGH they realize I have no service at my location. They sent 2 boosters which do not work and charging me $40.19 for switching!

So I ordered a phone through their chat system and was told that I would get a free 65-inch Amazon Fire TV promotion which was on June 16, 2024. Ok so fast forward to today Aug 31st, so now they are telling me that I do not qualify for this promotion as it was done via online chat after I called July 31st and they submitted a ticket and called Aug 8th and was told I was approved and had to call back on the 31st of August... This is not right by any means and Verizon needs to step up to the plate and make this correct as it is their fault this has happened.

My experience with Verizon has been very bad, I’m an over the road truck driver who is constantly rolling from one state to the other and in my experience Verizon does not have good signal outside city limits. I have been in places when I can’t open Google or even send a text to my dispatch after my delivery, in some circumstance all it displays is SOS NO SIGNAL AT ALL… I have addressed this issue to Verizon and their way of helping me is sending all my call to a foreign country to people who barely speak my language and to solve my issue have to call the United States. That’s crazy. They don’t care for their customers at all. All they want is money whether their customers receives excellent service or not.

Took about two weeks to get my phone number ported over. Every agent I talked to had no idea how to fix the issue and kept making me go through the same troubleshooting that I did on my own several times. A seconder number was offered to me for free till the number was fully ported. It ended up not being free (I am still getting the run around to remove the charge). I was able to get a hold of an agent at the port center who was very helpful and fixed the issue within a few minutes. I don't understand why the issue was not forwarded there in the first place. Ticketing system, communication between departments and general customer service needs incredible amount of improvement. Service is fantastic though.

I recently decided to switch to Verizon for my home Internet and cell phone. This has got to be the worst customer service I have ever encountered. It took them over a week just to get my phone number ported to my new phone. It took several calls where the customer service calls to address the issue and in most cases that representative would just hang up on me because they didn’t know how to fix it. Yeah calling customer service for Verizon is a challenge. You first have to deal with a very nosy automated response system that sounds creepy but doesn’t seem to want to accept the fact that you would like to speak to an agent. And when you finally get an agent on the phone you’re gonna get someone who barely speaks lick of English but on top of that, they have no clue how to support you.

Their customer service is abysmal. They will do everything but fix the issue. They overcharged me by almost $500 and I spent over 10 hours on the phone with them trying to get it fixed. I had to get back on the phone several times and it takes 15 minutes sometimes just to get passed the computer so you can talk to a real person. I'll spend a ridiculous amount of time confirming my info and then they pass you off to someone else and you have to do it all over again. It's an extremely frustrating process.

I am writing because this is a recurring issue and want the many folks (who deal with this issue in the future) to know that this issue is not unique to them. I signed up for a free month of a Verizon hotspot. It did not work out (which is fine). However, Verizon is charging me for the hotspot by saying they have no record of it being returned, despite me sending it via UPS with the prepaid label sent from Verizon itself. Unfortunately for them, I have my UPS tracking number saying that it was delivered several weeks ago. The support agent then said it was delivered to the wrong Verizon facility (in the wrong state-Indiana instead of Texas). Except obviously, it was shipped with THEIR prepaid label.

I bought a Titanium Yellow S24 Ultra from Verizon...and am Still paying for...but got handed a glass back instead...Doesn't work as Verizon can't even text me! Verizon keeps giving me the run around...Nothing is being done about this FRAUD!

I have been a Verizon Wireless customer for over 20 yrs. Their service for the most part has been great. I am currently struggling a little financially and had to turn off my auto pay and use a credit card to pay my bill. So, for paying my bill with a credit card they are charging me $40. I mean seriously! I paid my bill!

I don't understand why this company is not being sued for fraud. They have been overcharging my daughter for equipment and lines she never received and doesn't need. Despite NUMEROUS calls to their "customer service" it has still not been resolved and this has been going on since March 2024. I personally have spent more than 8 hours on the phone with them and another three hours onsite in their store. They continue to cut off her phone service for nonpayment when THEY OWE HER MORE THAN $500!!! Then they charge her late fees and reconnect fees. She is a cancer patient and can not afford to have her phone cut off nor can she afford the undue stress this is causing her. Is this fraud, deceptive business practices or just simple incompetence? Who knows? Whatever it is, they should be held liable for these practices.

I can't explain how frustrated I am with my experience with this service. When the service goes out there are no alerts or ownership on their side. Just have you reset everything, which makes services that once worked on wifi stop working. So great! My phone is now an excellent camera and radio, but serves no purpose as a phone or messaging device, and now no way to contact support!!! Thrilled!

Getting 1 bar on 5G network after paying $55 dollars just for data for 1 line. And I have 4 lines. I contacted customer service and they are suggesting me to connect to a WIFI network. What is the point of having a 5G connection when I just have to use a separate WIFI connection. Absolutely trash service. And Customer Service Associates are even trash. They don't know how to solve a customer's problem.

While in the Verizon store to have my phone looked at, the employee told me verizon home internet was in my area and I qualified. They said it would be $45/month with a 30 day free trial. I verified that there would be no other fees or taxes and he assured me. During the free trial I kept my previous internet provider since I was on a free trial with verizon and wanted to make sure it worked well. I decided to keep the verizon and canceled my other internet after a few weeks. Then I receive my bill. Of course I'm charged for the "free trial period", and assessed $27.50 in one time charges, as well as having to pay for my other provider during that time. So obviously did not save any money in the long run and would never have switched if the true cost was transparent. I spent a good 30 minutes on the phone with customer service and they would only credit a max of $15. Terrible customer service and even worse transparency.

If I could give less than 1 star, I would. I opened up a plan with Verizon at the store…or so I thought. It was an authorized dealer who lied to me repeatedly. Within 30 days I cancelled my plan and switched to another provider, which required me to pay for the full cost of my phone. After paying over $1k, the other provider could not gain access to my phone. This is because Verizon locks your phone for 60 days after purchase but does not actually tell you this. Now I’m stuck with a phone plan but no phone, and Verizon (the real store) has no plan to help me gain access after spending over $1k with them. They do not value their customers at all - do not give them your business.

This has been the worst Customer Service and Company ever. I own a business and Verizon Wireless has shut my service down every month now for the last 3 months for non payment. Verizon has owed us for a returned phone that was never used and they would not credit it back. Every time they would turn our service back on after speaking with 100's of customer service reps, supervisor's and hundreds of hours on the phone, trying to resolve Verizon's issues. I would never recommend this Cell Service to anyone.

I would give zero if possible! I have been a customer for 5 years. I have 4 lines. My phone was damaged. No one close to me had a screen. So I had to pay a deductible to get my phone replaced. The customer service agent told me they would even give me a 100 dollar credit on my account. Since I have to pay the insurance company. It was all a shame. I paid the 100. Got my phone replaced not repaired (would have been free) and Verizon gave me the shaft... Said nope not crediting your account!!!!

While making sales pitch, the Rep. tells "you will have thirty days to review & cancel the service" but never mentions. "Sorry but if you cancel & return the equipment, we will be charging you a $50 restocking fees." What a rip off & incomplete information to the would be Customer. He or she finds out when returning the equipment as I was when returned the equipment. Come on guys, let's have a class action against Verizon. I am sure there are lots of people who went/are going through these deceptive statements by the Carriers when selling you. I am in to join anyone who wants to raise his/her voice against this.

I discovered I was being overcharged (after multiple attempts to figure out their confusing billing…. Including even going to the store multiple visits). And Verizon agreed I was overcharged so they submitted it for Review in order to get a refund. So when it went under review for a refund…. The bottom line basic response from Verizon was, "Well we’ve been taking it from you for so long now you should’ve told her sooner so you’re not getting it back." I could go home for hours the amount of time that I spent on the phone, if I have a screenshot of being on the phone with them for over an hour and a half to try to get this straightened out. And I’ve been a customer for Verizon for about 10 years, I guess it’s my fault, I should’ve learned by now. So as soon as my phones are paid off, I’m gone unless they can resolve this matter.

I hope this helps others who are customers of Spectrum or considering being customers… I have been with Spectrum for over seven years as an Internet customer only. Straight internet - that’s it. I have a phone, a laptop, and a smart tv. That’s it. My monthly bill started at approximately $45. In the last two years, this same service has risen steadily, with no changes on my part. Paid my bill each month on time. Never complained when service went out as I knew they were working on it.

After causing so much stress and wasting so much time, they did nothing to try and keep me as a customer (after 20+ years). It's time to look for a new carrier.

**Review:**

I had to go to corporate office twice setting up account and autopay after 1.5 months after got connection. Auto pay all set in front of Verizon representative in tve store. Thought everything set. But some cling in the account from the beginning. Autopsy cancelled by Verizon. I paid bill through bill pay directly from checking account.

I have been with Verizon for 5 years. Before that AT&T for 17 years. At&T was bad. Verizon is abhorrent. Stay far away. Choose any other company available in your area. They overcharge for service. Overcharge for devices. Do not back up the devices if they fail under warranty. I paid just shy of 1500.00 for the new Samsung Galaxy S24 Ultra. It is absolutely garbage. NOTHING but problems. I was offered only a refurbished device after paying for a brand new device less than a month ago. The refurbished device has all of the same problems. I have spent 30 hours on the phone with them now over 2 weeks. Nothing gets resolved. I pay a lot of money for my service. I am now going to contact corporate and the BBB.

STAY FAR AWAY! Been a loyal customer since 4-5 years never missed a payment. Went to the store to get my battery port looked at and was manipulated into buying an upgrade I had stressed I did NOT want. Now I have no cell phone since I had to return and also disconnect my line. My fiancé is also on the account (was a family plan) and was told after changing her plan to $35 a month without data (just talk and text) but after getting off the phone to customer service about trying to save my number and use it elsewhere they had snuck WITHOUT PERMISSION several additional charges and protection what should be a $35-50 a month is now $113 for ONE PHONE LINE.

Wish I could give zero stars!!!! Had problems with my phone and went to the Brick, NJ store where I was told to upgrade. I did but paid a large amount of money which I paid them there same time I changed my 8 plus phone to a 15. Within that same week was told I was in arrears paying my Verizon bill. WHAT???? I just paid what I was told and it wasn't cheap.... So I went to the Ocean Township, NJ where workers were sitting around without customers. One worker said, "What do you need." I said I need help with my bill. I don't understand why I am being told my service will stop when I just paid for my transfer from an 8 Plus to a 15 a few days ago. I was told, "We don't do that and we can't help you". Why did the Brick store take my money if other stores don't help with money? WHAT???? This needs to be reported!!!!

I had Verizon as my primary mobile provider for about a decade. Service was spotty and the price was always slightly higher than other providers, but that isn't the reason for the review. Upon porting out to switch to another provider I pretty much received the run around to unlock my phone. After many of calls and corporate store visits my phone still remained lock with no real communication on how this would get resolved. Even after paying the bill when leaving my phone remained locked. I ended up having to buy a new phone because more than a week went by and no timeframe for my phone being unlocked was provided. A locked phone makes it impossible to receive texts and calls for work on another network. Just wanted to give a heads up to those looking to switch or leave.

I want to port an existing phone number to Verizon for an additional fee per month. I have been on the computer with chat today, Sunday 10 am until 7:30 pm and after 7 agents it is still not complete. I keep getting transferred to another agent and have to start all over with all of my account info and all the info regarding the number I would like transferred. It appears they can not see previous notes and work two hours shifts leaving me to be on line all day.

The Verizon website said one of our phones is eligible for upgrade. The website says that the upgraded phone would be nearly free. (Extra $7.49/month.) The only caveat is that the phone has to be in good working order and that the old phone had to be eligible. Everything was good, but finally it came out that they would only upgrade that phone under those terms if we upgraded our phone plan to "Unlimited Ultimate". Depending on the phone, that costs around $23/month more for each phone! Nowhere on the web site is that documented! I spent 1 1/2 hours on the phone trying to get them to honor their deal. No luck.

Very sad. I was approve credit of 1000 for the iPhone 15 pro. Send id and information to the front and back of and a light bill of my house. They denied me and said they can’t help because that is not me.

They are such the worst. Trying to add a new line they make me reset my pw, don't text me any code and then I'm spending 30 min on the phone JUST TRYING TO LOG INTO MY ACCOUNT. I've found this type of thing to be very typical.

I do not recommend especially no contract. Because you can not regret. Since you make contract. They start increasing your bill. With no reasons. I called for explanation about my bill. They couldn't find any reason for Increased billing.

I went to my local Verizon store trying to get the phone to accept "create new" in my phone book. The tech just said "your phone is old, you need a new phone". I went to a computer solutions group next and they had me install an SD card. Problem solved. I've not found Verizon to be helpful in ANYTHING for the last few years. They just want to sell phones, not help their customers.

Stuck in a system of tiered and siloed “support” for 2 weeks without resolution. Lots of hold time with dropped calls and unfulfilled promises of return calls and/or speaking with supervisor. Two weeks of starting at square 1 with each attempt at service resolution is preposterous.

Why does Verizon charge an upgrade fee when you buy a new phone? I bought a new Apple phone at the Apple store and transferred my data to the new phone. $35 fee + taxes was added to my account. Since I've been a customer since 1993 (With former GTE), you'd think they would waive the upgrade fee just because I've decided to stay with them on my new phone! It's just one of those aggravating additional ways they hit you up for more money. Disgusting. Oh... Don't call support to ask any questions, all you get is a computer-generated response via a chat line.

Verizon is by far the worst phone, internet, or technology carrier out there. Their employees work on commission so they will only try and put you in their highest plans and don't know how to complete full transactions so you will have to call and wait on the phone for hours just to talk to someone and go physically in the store just for no one to be able to assist you ever nor will give you a refund for service they cannot turn on but it's not “their fault”!

My first review forever. The customer service system is the worst forever. I spent 4 hours calling in the morning just to remove my device from an old account. And it is not resolved yet. Awful customer service. Transfer back and forth

The supervisor, Amy, was extremely rude to me at the Biloxi, MS Verizon Russell Cellular store. This is the worst third party Verizon ever. The supervisor Amy refused to assist me, continually making excuses for her inability to provide service. I felt as though I had been transported back to the 1930s. Regrettably, I believe Amy's behavior towards me was racially motivated. As an ** Christian woman, I noticed an immediate change in Amy's demeanor to one of harshness and hostility when she approached me. Her attitude was so severe that I was moved to tears and felt compelled to contact customer service.

Verizon is unethical in its business practices. I changed my cell phone plan and had the option of choosing add-ons for an additional charge. I did not select any add-ons, and within minutes of changing my plan, I received a text message telling me that extra cloud storage was added to my account by Verizon for an additional $5.99/month. I then got a text message stating to follow the link to cancel, the link did not provide a place to cancel the added expense so I had to spend 30 minutes on the phone with customer service trying to remove the charge. Within minutes of finishing up with customer service, I received a survey that I was eager to complete, in the middle of the survey I was asked how satisfied I was with Verizon with a rating of 1 to 10, I gave them a 1, the next question asked why I was unsatisfied.

Around a year plus ago I purchased an S22 Ultra. I'm putting it on the service side begin to have problems almost immediately. Loss of connection, dropped calls, static in the lines. People would often comment that they could not hear me and drop their calls. As a proceeded to get worse I take it into Verizon they would change my SIM card and send me on my way. As it progressed they begin to troubleshoot me over the phone. My problem was mainly that I had to be on the Wi-Fi in order to have service.

Verizon sent me a bill for quadruple what I expected when I signed up. A Verizon telephone assistant set me up with two lines for what I thought was their advertised "Unlimited Welcome" plan for $40 per line. Then the bill came: $80 per line, and two months in advance. Plus multiple other problems in signing up. No relief in sight or acknowledgement of this problem.

I switched providers after 20 years thinking Verizon had them beat with their best "Nation Wide Service" available and the 50 gigs unlimited data compared to 20.. Boy was it a mistake.. I gave them one year and I have had nothing but problems with service and when I tried to call to talk to someone it was almost 10 min of prompt to just get to the waiting point which in turn NEVER was answered.. Waited 25 min. It's like trying to call your insurance agent for a claim..lol.. They don't want to answer or talk to you. I give them 0 stars. Poorest coverage and internet connections and NO real customer service.. Good luck Verizon. I own a business and meet 5 to 10 customers a day and boy I will be happy to let them know what a mistake I made switching to this service.. If you could call it that.. There's no service involved. Thanks for the great marketing Verizon but no thanks for the problems I've had.

**Review Title: Verizon's Incompetence and Negligence Have Ruined My Life** I have been a loyal Verizon customer, always paying my bills on time. Unfortunately, my experience has been a nightmare. My troubles began when Verizon's Wi-Fi service never worked for my address, rendering it completely useless. Next, my eSIM was erased, leading to the loss of my Apple ID, essential contacts, photos, and texts. These irreplaceable items are gone forever, severely disrupting my life and causing immense personal and familial distress.

I am writing to formally complain about my experience with Verizon's deceptive sales practices and poor customer service. Initially, I was pressured to sign an incomplete contract, which I refused. Despite assistance from one helpful representative, the promised "Bring Your Own Device" discounts were never applied. I called Verizon at least 19 times over a week, waiting for promised call-backs that never came, causing significant inconvenience. After the issue was supposedly fixed, additional charges appeared on my account, and my plan was altered without my consent. Each correction led to more errors, creating a frustrating cycle. I have documentation of these issues and am prepared to take legal action if not resolved. I request immediate correction of billing errors, retroactive discounts, accurate plan details.

Verizon is the absolute worst company. I hate them so much. I can't even put into words how HORRIFIC the service is. I'm sure it's worse if I could understand the person(s) I talked to....I would NEVER recommend them EVER!

After filing a formal complaint with corporate, Verizon finally agreed to issue me a credit for the full amount of the international charges because the data usage charges “were received in intervals that did not afford you the opportunity to take action to avoid the charges.”

My experience with Verizon has become a complete nightmare. The internet is perpetually on the fritz, rendering work-from-home a frustrating exercise in futility. Calls are a gamble – will they connect? Will I hear static? It's a coin toss every time. And data? Forget it in certain areas – it's a connectivity graveyard. If that wasn't enough, customer service is an absolute nightmare. Hours wasted on hold, endless transfers to different representatives, and zero solutions – that's the Verizon customer service experience in a nutshell. To avoid the phone purgatory, I tried scheduling a callback, but that was just another empty promise. No call ever came. Verizon's dropped the ball on every front. Unreliable network, unresponsive service – it's a far cry from the provider I once knew. If a drastic improvement isn't on the horizon, I'm switching carriers without a second thought.

I have been ripped Verizon for three years and The cellular service is pretty good but the Customer Service is very very bad! The left-hand does not know what the right hand is doing, you talk with one Verizon representative and you work out whatever scenario with them over the phone and then they change your bill or change the scenario without even reaching out to you whatsoever! I upgraded from my iPhone 14 Pro to a 15 pro and in the Verizon store they gave me all the variables and the scenarios that I go with that based off of what they were telling me. I traded in my phone and sent it back to their warehouse to get credit for it because it was an excellent condition and weeks later, 2 1/2 months they try to stick me with $600 to say I can’t do this, and I can’t do that when they were the ones that gave me the option. Good cellular service crappy, customer service and sneaky, beware!

Verizon sales team are the most unethical manipulative liars on earth, do not, again do not sign with them before they give it to you in writing. I believe, the team somehow like the mother company, do not, again do not sign a 2 years contract with any service unless you are 100% you getting the service you deserve. I have a 4 lines business account with them. They made a mistake in my bill which I was billed for over than $3,000 in a month. And they did whatever they do with all customers and they disconnect your phone Friday evening after business hours.

So tired of having to deal with billing errors/so called customer service 'reps'. Then our account portal doesn't reflect current billing/payment/prepayments - not does thru APP. After 25 years plus I'm finished.

I spent almost 6 hours on the phone ordering 1 phone and one line of service. In the end, Verizon denied me service and accused me of fraud. They refused to explain their findings and hung up the phone each time I called back. There should be a class action suit against a communications company that treats potential customers this way.

I have been with Verizon for 23 years. I used to love Verizon. However in the last 5 years everything has gone downhill. We drop calls, can't call out, can't send a message, receiving end gets multiple messages and lose service and 5g all the time. I have the best of the best plans and my bill continues to rise and it's incredibly expensive. I could not be more disappointed. In my picture on here you would see my messages with an employee where, while using their networks, my messages would not go through. I took it as a sign. It is time to move on.

I’m writing to express my appreciation to customer service rep Dylan at the North Hampton NH Verizon store. This young man was gracious, professional, unhurried and knowledgeable. He put me at ease, explaining my options and both the technology and the promotion I signed up for. My experience could not have been better. Thanks so much Dylan. Wish you all the best in your work and in life.

I have been with Verizon for over 23 years. I went to change my plan, three tries later with no luck. Then finally on fourth try, I thought it worked only to find out my phone did not work. After over 2 hours at Verizon store, they finally got my phone working. The worst experience ever!!!

I've been a customer for almost 10 years and the customer service gets worse and worse every year. Yesterday I got on chat at 5 pm and was hung up on by at least 3 different people after doing the same exact things I did with the last person. Some would just not respond until the chat expired so I would be sitting there for hours. Needless to say after doing this until 2:45 am someone finally said they submitted a ticket but my phone was not fixed. They keep saying it's a feature issue not my phone but after 9 long hours my phone still doesn't let me get voicemail and apparently, no one cares. Never ever have I gotten so mad on the phone before. Once our phones are paid off we are leaving Verizon forever.

If I could give them Zero stars here I would. Simple bait and switch. Promised rebate to pay off my installments from previous carrier if I switched to Verizon. Didn't happen. After 4 calls to "Customer CARE", best they could give me was 20% of what it cost to move accounts. If I had known this upfront, I never would have switched service. I wasn't unhappy with previous carrier only I was told would get cheaper service for switching.

!!!!VERIZON WIRELESS!!!! I just want to put this out there for anyone looking to switch cell providers. I WOULD NOT RECOMMEND VERIZON. We wanted internet for our business “Yardbird Bento”, went to Verizon in Starkville on Hwy 12 because they were offering business deals. We were introduced to Fabian ** their business professional. Long story short, we ended up being lied to, we returned the internet boxes within the 30 day “free” trial but still got billed for them, we also switched our phones with $600 bring your device credit each. “4 lines” never received credit on 3 of them, and finally when we received our first bill-2 days after they turned off our phones for late payment?

On May 9, I left work to head to physical therapy while heading there. I realized my phone wasn’t working. It just said SOS in the right corner. Didn’t really think anything of it. Just assumed there was a signal issue in the area. Went through physical therapy still with my phone, not working. Went into the grocery store afterwards and connected to their Wi-Fi. As soon as that happened, I started getting notified of a bunch of hard inquiries on my credit report. A bunch of purchases made that I was aware of. I quickly drove home and asked my husband if everything was ok with his phone which it was. He called Verizon to try to figure out what was going on with my phone while I sat with my MacBook and tried to figure out what was going on.

Verizon has the worst customer service I have ever experienced with any company. Horrible experience! Switched to ATT! Do not recommend to anybody. Plus, Verizon only on TV commercial is good, not in reality! Good luck!

A huge thank you to ** and ** from the Verizon store at 15431 Beck in Northville, Michigan. These guys are fantastic and were there from start to finish helping my family of six. From start to finish they answered all of our questions and put us into the best plans and phones for our family. We all know sometimes technology can be a little overwhelming at times but both ** and ** showed incredible patience and kindness with us and it didn't go unnoticed. These guys are great at what they do and if anyone has any questions or concerns with their current phone plans or phones I highly recommend them both. We're enjoying our new phones and couldn't be happier with the service that you both provided. Well done guys!

Horrific customer experience switching from AT&T to Verizon. New phones not received in a timely manner. Representative that sold me on the transfer was helpful initially then ghosted me as we had issues receiving and setting up the new phones. It took multiple calls and speaking to numerous representatives and tech support to get the new service running smoothly. I would not recommend. Not worth the hassle..

Verizon has the worst customer service I have ever experienced with any company. It take 1.5 hours on a chat just to cancel equipment? I do not recommend them. Choose any other local provider you have the option of using instead of them.

I have had Verizon for decades and until recently was satisfied with the service. Recently I went on a cruise and signed up for the $30/day coverage while at sea. My recommendation is to NOT sign up for this $30/day coverage at sea. The first day at sea I tried it out and received a message stating the service is unavailable due to relays being down. I tried it later that day and had service for 5 minutes then it went down again. This occurred every day, yet Verizon charged me the $30 each day. Verizon even charged me $30 on days in port in Alaska, where my usual, monthly Verizon service should have covered it. Ridiculous!! I am scheduled to go on another cruise in 2025, so I will be terminating my Verizon subscription before then because there is not a way to cancel this 'coverage at sea' and I don't want to pay hundreds of dollars for 5 minutes a day.

The worst company I’ve dealt with. They promised me a $400 credit when I switched from T-mobile to them. They are also charging an additional $40 for 4 lines while I was promised $40 discount if I do autopay. I was promised multiple times a follow up from a manager but I never received a single phone call or email from them. I am definitely switching over to a different company.

I've been with Verizon for 15+ years and I can honestly say that they have been overcharging every single bill. This time it's in plain site because I paid everything on my bill and the next bill cycle is $700 plus dollars already. My bill is suppose to be around $325 a month and I have not seen that amount whatsoever. Whoever is thinking about joining this company please don't, take your money somewhere else. It's crazy that I've been here for all these years and I'm still being ripped off. It's unbelievable. I've done some much complaints and they do not care about their customers. I am on my last straw at being a "Loyal Customer" I would rather go somewhere else and get treated with TLC then to be getting ripped off every bill cycle.

I’ve been a customer for about 7 years now. I have a number of lines with them and the bills have become insane in the last 2 years. I called to try to speak with a supervisor twice today and both times I was placed on hold and no one ever came back on the line. Also it seems that they have outsourced to another country so it’s kind of hard to understand the representatives when they do answer the call.

I have been with Verizon for over 5 years and I've never had issues before. They've taken care of me many times. But in November my roommate lost the phone I had purchased for him. When I try to go through the insurance company I did a little steps that was needed to have the phone delivered. For some reason every time that I would get an email saying be ready for your device. I took off 4 days and all 4 days went. They were saying that it was arriving somehow and I would get a second email saying that they were rejecting the delivery. I got frustrated and gave up. Same thing happened to me when I lost my phone in December. I left it in a Uber car and I took out five different days from work to try to receive a cell phone and every time they said be ready for your devices getting delivered and I would wait and the device never arrived. They will get a email saying it got canceled.

It's a nightmare, so overrated it's criminal. I canceled my service months ago, but I'm still getting bills. I will speak with a lawyer shortly, and another day of productivity will go down the tubes putting out fires not of my creation. I'm tired of it. These companies get away with murder.

Absolutely the worst customer service ever, if I could give a ZERO star I would. Stay far far away from Verizon. Beware!! I will be staying with my current carrier which is 100 times better. Customer service has no clue what they are telling me with different quotes for mobile bundles.

Do not trust what they promise you! They sold me a defective I phone 15 pro max and not willing to replace it. I spent hours and hours and hours with them on the phone trying to reset the phone. They sent you from one person to another with the same results. I bought the phone for my business, use 4 months later, still no solution!!!! They charge me 3 times of what I agreed with them for the plan (I don’t have it in writing from the store) but Verizon customer service saying they don’t know what I agreed at the store the and they are trying to settle with me on a little discount which even this one they don’t even honor!

Verizon is Horrible now, I have been with these guys for years and they use to be a great company..I actually brought on multiple family members/ friends and boy are they upset. All I can do is explain to them that Verizon use to be the Top Tier company. Customer service sucks, The service in general sucks and the monthly price sucks. I hate to say it but I will be switching providers soon. I hope Verizon does better in the future. Bye Sucky Verizon!!

What a scam Verizon has become..It's impossible to get straight answer anymore..Impossible to talk to supervisor..Wait time are like hour long..I was just on hold for technical support while on vacation and after close to 56 min wait Nataly from tech support first thing she said, "Would you like to purchase another line"..Refused to give any other info as her name and very rude started to state things that I did not even asked her about. Verizon is a total scam!!! Run by scam artist top to the bottom

Verizon does not properly credit equipment returns and payments properly. I have attempted to contact them about an incorrect entry on my credit report. I called 7 times. I was never given the proper account by Verizon - they cannot locate the internet account. They have it erroneously listed as a cell phone. I also returned equipment to THEIR VERIZON STORE and that was not credited either. So I paid over $300 in cash and returned $500 in equipment yet I am still being listed as delinquent and VERIZON does not even have the records of any of my payments or the proper account. They are violating my rights.

Factual and correct. Got it. I cancelled my service with Verizon due to increasing cost and service fees. I paid out my phone info and I paid all of my costs and charges on my bill in full. I confirmed three times that I would have no future charges and would receive no future bills that I was 100% paid in full. I received a bill in the mail today and when I contacted customer service regarding the bill, they said that it wasn’t from Verizon. That it was surcharges from the “government” for porting my number to another carrier and then if I had Questions or concerns about it I would need to contact the “government” to dispute the charges, and in the meantime, I needed to pay Verizon a service fee for charging me the government surcharge. Worst company ever shady business, and billing practices and customer support lies. True and factual based on my personal experience.

Zero needs to be an option... how can they call themselves the "top" cell phone company?! They're the absolute worst!!! Almost $300 per month for 4 lines that get virtually no service ever.... can't get calls or text to go through and can't use internet or Hotspot 98% of the time. Customer service is hopeless, no solution but to keep patching me through a circle jerk of people that have no ability to do anything but get confused and not solve anything.. no offer to compensate us for their unusable service. Only solution was to switch to another company without penalties because we've been a customer for less than 30 days but won't allow numbers to port until after 30 days!!!

They charge me after I close the account. So, I found out it 6 months later I called customer service, they said they can’t do anything. I feel bad. I lost more than $300. Bad bad bad worst worst carrier.

Verizon is currently running a very misleading ad offering the IPhone 15 as an upgrade. It sounds great but when you call it is conveniently revealed that you don’t qualify. Very disappointing after being a customer for many years. This is how a Company loses loyal customers.

Just realized that this company has been stealing from me. They raised the rates without notifying me or asking if I agreed. I paid $179 per month + line for an iPad. It turns out that they were charging me $295??? This is a theft from customers. We are going to Tmobile who offered me a better super $100 per month. Don’t agree to Verizon.

I just traded in my old device on June 11, 2024, under Verizon's trade-in program. According to their website, you could trade any phone for the same brand and receive a credit of $799.99 regardless of condition. I went through the process online and noted my then-current phone had a cracked screen, I completed the process and it said I would get the monthly credit over 36 months to cover the new phone's cost. I submitted my order and thought all was good. WRONG! After setting up the new device I took my old device to a local Verizon main store to return. Per the instructions, the phone was reset to factory conditions and I restarted to check. When I dropped it off at the Verizon store they gave me a credit of $200 and the form says that the phone was in "a condition other than noted", and that the "credit" had been adjusted. GOOD BAIT AND SWITCH VERIZON!

I had Verizon Wireless for 22 years. I paid extra money because I believed it was better service. My bill was $120 per month for one line it got so unaffordable to use Verizon I switch carriers. When I switched carriers I paid to get my number transferred over. Now I keep getting repetitious calls emails and threats that I owe $25. Everybody knows that they would not release my number without being paid in full so they’re not going to get $25 more from me taking consideration that they’re not the only company out there. Other companies are using the same towers so don’t be fooled because of higher prices try other carriers for better deals, and equally as well of cellular service.

My daughter is traveling out of country to Brazil and we can't contact her because Verizon international service is apparently done by the day and only 1 days at a time and of course you can't get a ** human to talk to because everything is ** AI now.

Verizon offers a 55 and older plan but only to certain individuals. That is crap. I have been a customer for over 20 years. Not sure this company is focused. I have called and went to a corporate store and there is nothing anyone can do to put me in this plan which could save me lots of money especially trying to live on a fixed income and everything around you is way too high.

Verizon reps at the store in Citrus Heights, CA assured me and my wife that our bill would be $180 a month. After MONTHS of paying more than I should have had to, their EXECUTIVE customer care team told me that it actually doesn't matter what their sales reps say. If you don't get it in a contract, they'll keep raising your bill to take you for all you're worth. Don't waste your time or your money on these dishonest, thieving con artists.

Customer is always right!! They don't tell you the fine print the "We are bending you over and bleeding you dry!" The best wireless carrier cannot protect your interest. They tell you one thing and then they charge you high prices! I wish all wireless phone companies can all have the same prices.

If I can give less than 1 star, I will do. I transferred my home internet from Cox to Verizon after four years with no problems at all during the four years but my contract was expired and the price gets up. Unfortunately it was a horrible decision to have Verizon, they offered fake offers and have very bad customer service though I spoke to the customer service manager. She is so rude.

My whole family has Verizon phones. I recently had an issue with my phone which I purchased through Verizon, in Rancho Cucamonga, CA. I had to have it substituted with a new one since it wasn’t charging anymore. This was about 8 months from my initial purchase. They told me to send the phone back to them within 5 days of the agreement, which I did using the UPS store nearby. It was all done and I kept my receipt.

We had sketchy service with ATT and decided to try Verizon, same problems, dropped calls, or no calls and people you could hardly hear, unless you tilted your head a certain way. Tech ran same tests. Resetting things and after an hour and a half I gave up on second call. They do not want to give out extenders.

5-7 spam calls per day, all from Verizon numbers which means they sold my information to cold call lists.. No bars of service in my house, Verizon is supposed to be best coverage. The pixel8a is supposed have one of the best cameras and it's mediocre. My bill is twice as much as I was told it would be. The 10 credit is only if you allow them access to ALL your private banking business in your account or get a cc thru them.

I worked with Matt at then Sidney Ohio Verizon store. I had been having connectivity issues for months with my phone. I spent two days with customer online service. They were no help. I walked into Verizon in Sidney Ohio and Matt helped me. Had my phone working in 5 minutes when online couldn’t help me for TWO DAYS! Matt is AWESOME! Verizon is lucky to have him. I will always go to him when I need help. Thank you Matt!!

I had an appointment today at the Bend OR location, but they refused to help me because I am not the primary Admin on our family account. Even though I had my cell and my pass code with me, and I'm the one who pays the Verizon bill, They would not help. They also refused to speak with the primary account holder when I tried to call them and hand the phone to the Verizon Agent. That was the most frustrating part. It was ridiculous. The worst customer service I have ever experienced. All I wanted to do was ask if my cell service plan will work on my trip to Europe next week. I ended up having to leave. They would not answer any questions about the Verizon service I pay for, or the Galaxy I bought from them. On top of all that, there was only 1 black cell phone case left, and it was on display, and they would not sell me the display case because of their "Policy". Time to switch carriers!

Just started a new plan with Verizon a few months ago. We signed up for 2 lines and got 2 new phones that were advertised as "free with new plan." The plans were also a promotional rate that would be discounted $10 each per month when enrolled in autopay. So far, Verizon has not honored the $10 discount for being enrolled in autopay. Customer service (after hours on the phone) determined that we are not enrolled in autopay with an appropriate bank account directly contradicting what their website says. The auto pay enrollment page specifically says that we are appropriately enrolled in a valid manner to apply the discount.

I’ve been with Verizon for years and they have really changed for the worse! They set me up with what they called a “contract” with a set monthly amount. Now although I’m locked in a 2yr contract the monthly amount keeps slowly going up without any change in service. It’s legal robbery. When contract is over I’m saying good bye to Verizon and never looking back!

They charged me for all sorts of fees and didn’t even have the courtesy of helping me reverse them having suffered a financial hardship, not to mention the fact they helped a fraudster in a SIM card swap fraud case that they didn’t acknowledge to have been their fault, even though it was. I will no longer be a part of this fraudulent organization (Verizon) with their overpriced subpar services.

In March 2023, I visited the Verizon store in Hazle Township to upgrade my Samsung S10e to an S23. I was informed that I could receive an $800 credit for my trade-in. Upon receiving my first bill, it was apparent that the promotional credit was miscalculated, reflecting a $400 credit dispersed monthly, rather than the agreed-upon $800. I immediately contacted the store, who directed me to Verizon Wireless corporate. After multiple attempts to resolve the issue, both parties redirected me back and forth. Eventually, a store representative submitted a promotional correction form, but no action was taken.

I was perfectly content with Xfinity and a Verizon rep came up to our house to see if he could get us a better deal. He said he could lower our bill by 50$ a month and they would charge us 200$ a month for the same service. I agreed to it as long as the price would not increase ever. So not even 2 months later, the bill goes up to the same as xfinity. I wouldn't have switched if it didn't save me any money. So the 200$ deal now gets me 5 total channels and it would be 250 for every channel. Waste of time with everything, lied to me, and isn't close to the same as xfinity. Channels are not grouped together and just hard to navigate, the voice recognition is terrible, it didn't include rewinding live tv and the list goes on. 1/10.

There are no words for the cell phone industry in general re how horrible their services are - I had AT&T for far too long and left them because their service was atrocious and went to Verizon hoping it would be better but it isn’t!! Have had issues on and off but the past 25 hrs nothing working on the phone so finally made it to the Tech Support Dept and was told he had to connect to phone and will be disconnecting for 30 secs and will contact me back. So far an hour and have no use of my phone!! Can’t call anyone because I can’t call out any more. Can’t even do anything on the Verizon app to get some answers!!! The companies don’t care except when their payments for your bills don’t arrive on set date and time and then all of a sudden you get every person to contact you back!! Horrible service. Horrible!!

I spent over an hour on hold because there is an outage in my area not that I could have ever found that out from their site because I could never connect to where the outages were. I thought that Sprint was awful and I was so delighted with the customer service of Verizon when I switched over but they have completely and utterly decimated anything that looks like compassionate helpful customer service. I honestly am so disappointed in what happened to such a great company to make it so completely useless to the customers that they serve

I have been a Verizon cell phone customer for at least 18 years. The website and call experience to customer service is dismal. You cannot log in to Verizon online (computer) without getting a text on your phone and additional steps to do anything. I live in a rural area and Verizon cell service is poor. I can spend 10 to 15 minutes just to connect. Then you listen to an AI robot recording tell you things you do not want to know for another 5 minutes.

Lies, lies lies! Just got an email my bill would increase because of phone insurance I didn't sign up for. I was told no hidden fees. Do not believe anything they tell you. Verizon will tell you anything to get you to sign up even if it requires outright lies.

I had been a Verizon customer for over 22 years. I left them earlier this month due to the high costs of my bill, the telephone AI assistant, and the customer service that has gone downhill. Since then, I have been trying to get my final bill. I get notices of being delinquent but can't get the final bill to give to my new carrier who will be paying off the phones. I have spent close to 2 hours trying to get someone to assist me. I cannot log into myverizon to get it because I shut the phones off. Therefore, you cannot log in with your number or your username. I shouldn't have to go through so much to get a final bill. This is beyond frustrating.

I would give them a 0. Their service is awful, It does not work for me or anyone in my family at different locations. They put me in a 3-year contract, took my phones as a trade-in, and then decided to raise my bill by $40 per month after being in the contract for 3 months. So now I have no choice but to lose hundreds of dollars if I stay or leave. How is this legal?

I would give them zero stars if I could. The fact that I’ve had of service with them for almost 2 years now and they haven’t even offered me to get an upgrade on my phone not to mention their cell phone coverage and service is the worst on the face of this planet. I lived with this for over a year and a half and yes, I will say the phone bill is cheaper than other places, but I guess you get what you pay for. If you want cheap phones you have to have cheap service too, and that’s what Verizon is. A cheap service. I don’t recommend them to anyone. I wish they would close down and go out of business. The Internet is OK and the only reason why I’m saying is OK is because they sent us an extender finally after complaining for over a year. So I give them zero stars. They are the worst phone service provider on the face of this planet. I don’t recommend them to anyone. If you’re thinking about switching please do yourself a favor and don’t switch to Verizon.

Very poor reception, calls constantly dropped or when they go through one side often can't hear the other. Service is slow, annoying and inefficient. Verizon is very on top of marketing, too on top of it as they don't care about you. All they want is to get your money and not provide service.

Worst service I have EVER had in Kansas City and I’ve had all services. I can’t believe how spotty service is in town. I never gave service in town or otherwise. AT&T has better derive in town as my neighbors always have service and I do not.

The worst provider. High prices for nothing. They have poor internet connection and if you are not satisfied with it, you should pay for their service anyway. I decided to try this provider and payment for 1 line should be 130 USD per month. Surely I expected good service for this price. After 1 week trial I found better provider for 20 USD! But Verizon requested to pay 80 USD for 1 week trial! It's terrible. Also they send threatened mails that if you not pay the sum they will send claims to credit agencies!

Had a fraud event and they made me wait and spoke rudely to me before a recording just said "Call your bank" and hung up on me. Not acceptable. They hung up twice. Their strategy is to make support so hard that they avoid paying fair refunds.

Deceptive sales and business practices, straight up lies to gain sales & commission. Poor customer service, we were assured that it would be taken care of by 6 different CSRs, yet here we are with some unexpected charges that we had not agreed to on our bill. Expensive with hidden fees and charges added on without notice. Reported to attorney general.

I'm charge from T-Mobile to Verizon, I have been for 4 months, the internet is terrible and I could not watch movies, the services phone is ok, but customer services is terrible, they not there to attend us on our needs, they attend for their needs. The worst company ever.

First of all Verizon's 5G network does not work after their pandemic. It is impossible to get any service. I have one bar all the time The phone constantly switches over to my home Wi-Fi and I'm making calls and using my own Wi-Fi while paying Verizon over $130 a month. I'm absolutely speechless why would I fork over that kind of money to use my own Wi-Fi to make phone calls and use my own data and still pay them. It makes absolutely no sense. Verizon is fully aware of the problem and offered me $4 off my bill. When I complained about that they changed it to $10. I told them, "This is absolutely ridiculous. You're not giving me any money off. You're actually giving me my money back that you are stealing from me every month." Customer service is such a joke. I guess they have a scripted response to probably over a million people calling with the same problem.

Top fifteen ways for Verizon lose a customer of over 20 years…

10 years ago I'd say Verizon was the best... But after dealing with them over the past few weeks after we mistakenly switched from T-Mobile... VERIZON IS THE WORST when it comes to providing a home internet service... How can T-Mobile's tower be BETTER at giving me a consistent signal when it's 3x farther away than Verizon's tower? "Within a mile away." Not only is their service garbage but it's over priced garbage.... They finally offer home internet in our area and it's laughable how inconsistent it is...

Bought new Samsung S24 from Vz, moved all my apps and data (6 hrs), called Vz to activate it and it was on the stolen list!? Too tired to try again, I returned it. Now they won't honor price on re-order.

When I purchased the phone, the rep said there was a deal that they would give me a last year's iPad for free. When I got the first bill, there were three extra lines that I never signed up for. The bill was over $800.00. It was a scramble to get the extra lines suspended. After all that dust settled, I then found out that the iPad was not free. I didn't want to pay for it and was told I could return it and stop paying for it. But the charge never was dismissed despite multiple efforts and many delays.

Verizon is a nightmare. They have 'automated" so much that it is nearly impossible to do any legit business with them. They charged me for a phone that didn't work. My boyfriend and I decided to "try" the "family plan" after seeing a promo ad on tv. His phone was never activated properly so for 3 weeks he could not make or receive calls. My "new" phone would not take a wall charge and could only be charged on my lap top which is not at all sustainable. We both got these lame new phones on a Verizon special. All we were asked to do is pay the taxes on the phones. Well 3 weeks AFTER I returned this DEFECTIVE phone Verizon CHARGED me over 800.00 for a phone I had already paid for. Now they refuse to refund me. I am currently retaining a lawyer as well as being part of a huge class action law suit that hundreds of people have filed against this behemoth of a failed company.

I have been with Verizon for three years now. My first three years was overall fine with a few dead spots in my area but overall comparable with the big 3! Then I received an offer to upgrade to an iPhone 15 from my iPhone 11 and I did NOT have to change my plan but would be on the hook with Verizon for another 3 years. I did it and it was a disaster. First they had one phone that they never did ship and had to replace it with another phone. Then they finally got us all three iPhone 15s and then told me that they were upgrading all 4 of my lines and my bill would go from 195 down to 185. Then I looked online and each line had a different monthly amount.

Last October 2023 we cancelled service out of necessity as we lived with one bar and frequent dropped calls. AT&T handled the switchover at that time and my Bookkeeper told me last month that Verizon has billed me every month since then and unknowingly she has paid $81.23 for the last six months and so I've tried to call and speak with someone at Verizon many, many times and you can never reach anyone to ask for a refund. Don't they call themselves a "Communications" company? When I see the review ratings, I cannot imagine that senior executives aren't all over these issues.

Verizon discriminates based on the state you live in. Senior citizens can only get a senior discount if you live in Florida. You can only use the lifeline discount in 4 states. This is totally uncalled for by a wealthy company as Verizon.

Verizon shut down their 3G towers causing rural areas to lose service. When asked about this Verizon stated. "That’s not our problem, putting towers in rural areas doesn’t make us any money so we won’t be doing that."

Horrible service, can’t do the job, trying to verify my service for hours and isn’t working, would not get them as a provider. Don’t risk it. Something is seriously wrong with this company and its people.

Hello I had my phone for a year now sad to say Verizon are nothing but scammers. Very bad customer service all the way around. Metro pcs is better. Verizon doesn’t care about anything other than getting money even if the phone is broken. It’s like you're making notes on a car and it breaks down. I stop making payments. I go find something else. Verizon never again will I use you. Good bye. Less stress for me. Every 5 seconds you’re begging me for money and I can’t get calls, my phone doesn’t ring, take it in for service and they didn’t care. They just want the money. Go get a freaking job. You suck.

Very unsatisfied customer and will be shopping around to find another service! We have a family account (6 lines), one family member called to try to lower the bill due to the horrible reception that we have been getting, constant dropped calls and conversations that sounds like the person on the other end is a robot. She was informed by a Verizon associate that they could lower the bill by changing the plans on the lines and they would give her a Netflix/Max package perk but failed to inform her that by changing the plan on one of the lines that it would lose its promotional deal on a device payment and lose its perks of Disney/Hulu bundle.

I would give 0 stars...20 years ago Verizon was the best.... however in the last 10-12 years their internet starts fast no matter your plan it slows. Worse than dial up ever was!!! I went from being able to use 5 gigs of data for an entire month to only 2 hours... They constantly change their policies to force you to pay more by forcing slow internet and getting texts 2 days late... I started on the 45 dollar plan with Hotspot included... changed to the 70 plan switched off and on but the last 5 years has got me. It got real bad when they put the hotspot separate..

Have had Verizon service for several years. I can see the cell tower used by Verizon from my home in Kensington N.H. After placing a new cell tower in the same spot I was unable to service from my house even while looking at the tower. Now the fun began (not) after switching carrier service two attempts to cancel with Verizon going to two stores to cancel both stores were unable to do so. Two months of trying to cancel service and several bills later contacted Verizon per phone and absolutely no help at all. If this is happening to other customers trying to cancel and unable to it might be time for a class action suit to settle the problem

I switched to Verizon last year hoping that it will be better than my previous phone company. It's literally the worst! Every month I spend hours tracking down a live person to reverse the additional charges they come up with! They have the worst customer service. You can never find a live person, the automated chat is useless, and the problem is never resolved. They reverse the disputed charges only for them to appear again next month. If you don't pay attention to your bill, for which they give you an incentive to put on auto pay, then you are charged more every month for one thing or another. I can't wait for my contract to be over so I can say adios to the lousiest company I have ever given money to!

I have been with Verizon for 10 years. I never have been satisfied with customer service and billing. Today I made a accidental overpayment on my payment arrangement and they refused to stop payment on my transaction knowing I only intended on making a lower payment. They act like they are doing everything they can for you but really don't care about their customer's quality of life. All they care about is what money they can con you out of. Seriously go somewhere else for all your phone needs. They don't care about you here.

My nightmare with customer service or lack of it! My new contract with Verizon began on April 1, 2024; I had ordered a new phone and signed a contract via virtual advisor and picked up my new Apple Iphone in person at the Verizon store in Garner, NC. Fast forward a few days and I began having dropped calls as well as my phone going to SOS mode every evening! Contacted verizon and was offered several things to try. Over the course of the next few days nothing worked so I called back and was told more things to try.

We were long time customers with Verizon. My husband's phone was not working properly so he called Verizon. The problems were confirmed to be covered by his insurance and Verizon sent him a new phone. Once all info was transferred we returned the old phone. Everything was fine for about 2 months. Then Verizon said, we didn't get the old phone back, then ok we received it. Then they said we owed $250 because we had dropped the insurance coverage . Not true because we always paid the same amount.

I have been a faithful Verizon wireless customer since the early 2000's. I had a discount for paperless and autopay. However, in April of 2024 you can no longer use a debit/credit card and have to use a checking account. BE CAREFUL and read the fine print. You have to use a link they send you which then goes through an app called Trustly. You give Verizon access to Personal Details, Bank Account Details and Balances, Bank Account Transactions, Bank Account Statements, and Tax Documents for the last 24 months. If you do not give Verizon access to this information, you do not get your discount. Why would verizon need your tax statement personal information???? Something fishy going on and little too much info for a cellphone provider. Went to the store to give them the checking account info and they said you have to use the app only.

Words cannot describe the hate for this company that I have at this very moment. This review post is going to be a rant, a loud story full of energy that signifies nothing but man am I ANGRY. Today's post has been brought to you by the corrupt morons at Verizon. If I could rate Verizon -5 stars that would not do justice to the absolute dumpster fire that is this corrupt empire's business model. Hidden fees galore, price at first glance fantastic, you think, 55 "bucks" a month, that's not bad. Until you get your first bill for 266 USD. You're absolutely floored, disgusted, scared, how will I ever be able to afford this. I'll just lose my electric for a month. Next month will be cheaper. Maybe this is all just startup. Next month, next bill same story. This goes on etc etc, we cancel the contract 4 months in and consider it done.

I would give them no stars but I had to if it was up to me I would give them nothing. Sad company. My husband has a business and he wanted his phones to have business lines so we decided to get out of our carrier that we were with and go with Verizon. That was the worst mistake that he ever did. They imported online. When we were call to find out what was going on that our service was not connected they couldn’t find our numbers. They couldn’t find the import. It was horrible, so five lines only one line got imported with that one line that got imported. It’s been a nightmare. I’m still dealing with them and they still can’t find the number so I had to get a new number with the old carrier that I had that is Metro.

I think Verizon is terrible. Anytime I have asked for help in the store or through online chat or calls, I never get help. It takes hours and hours. They lure you in with deals and then you find out the lied and they charge you more! Their service is spotty at best. I’m paying for 5G yet my phone is slow and says lte, all of the time. We also have the internet and we had to get a wi-fi extender and it still disconnects all do the time! They said, "Oh get internet and pay $25 a month. They charged me $40! That is not what the man at the store told me."

Red flad, red flag, red flag, red flag, red flag. The worst service & worst company. I thought T mobile was bad, hell no, Verizon is big hell no for me. Do not switch over whatever you do. Don't do it.

Jarred has been my Verizon representative for more than a year and a half for a franchisee in Lacey, Washington, and I felt it was necessary at this time to give some recognition for the service he has given me during this time frame. Jarred is exemplary delivering straight talk, filled with helpful facts about the products that line the Verizon counters, and he knows what accessories would be great with them. Jarred doesn’t really sell, like a sales job, instead he is more a collaborative styled expert that shares the benefits of getting a particular device. He is like an insider, giving you an advantage. He has inside skills that show competence, measured delivery, patience and an understanding demeanor that I think, makes me comfortable with the Verizon service.

I signed up for Verizon 5G when they came knocking door to door. That whole process was pretty easy. I ended up not liking the service. I called and stopped service which was also very easy. My issue is I have been trying to return the internet cube since March! It is now May. I've called 3 times and keep getting told they are sending out a return kit. Now because it's not returned, they are trying to bill me $257! How hard is it to send out a return kit? And yes my address has been verified. I'm so over Verizon.

Since Verizon is offering Disney bundle, I will definitely not switch (and I was researching a new phone plan) from T-Mobile and was very surprised that your company would offer such a deal when Disney & HULU are losing so many customers due to all the scandals coming to light. DON'T HELP THEM! PLEASE. You drop them and I'll switch. I will be posting my opinions on media and to my church network asking them not to switch to VERIZON and for those who have Verizon to switch to TMobile. I've been their customer for 12/13 years (along 6 family members). I hope that your sales go down because DISNEY needs to be punished, not helped. Think of all the children and women abused by their industry.

We switched all our family member's phone service to Verizon because they offered free IPhone. After being with them for more than a year, they overcharged $1700 for those free iPhones, I have been calling them many time, they always promise they will apply those credit back to me because they made a mistake, however it never happened. At this point, I am so done with Verizon. Nobody should have to dealing with overcharged bacısı their mistake and being lied to their face again and again. Btw, if your phone line get disconnected because of payment, you can’t even talk to a customer service until they force you to pay them!!

My wife and I have been with Verizon for 17 years. While we were happy at first, customer service has constantly declined over the past 10 years. We've gotten to where we won't buy a phone in their stores, and finding someone to help with a problem has gotten harder and harder. So, while the coverage is 4G LTE good (5G not so much), the rest is poor.

I am having difficulties getting a detailed response from Verizon Wireless, writing, in New Jersey. On March 30, 2024, I switched mobile providers from T-Mobile to Verizon Wireless. There were a number of issues with the delivery of the four phones. After transferring the phone to Verizon Wireless, I continued to have problems.

Verizon, like all internet providers, continue to disappoint. I had a meeting with a rep and a "solutions specialist". The solutions specialist did not study the information I gave on our business needs - we are a seasonal business - but her solution sounded exciting and doable and she proposed a 3 year affordable device upgraded contract, paid monthly. The monthly wasn't a problem, but she forgot to add that if we disconnected service after our seasons (which we have done for 5 years with Verizon, as she was told), we would have to pay for the device in full. So what was $50 over three years (for each 120 locations) it was now $400 each for 70 locations (5G) and $300 each for 50 locations. So what we thought was going to be an upgrade for $6000 over three years, now became an upfront of $63,000. Her backup plan was a lesser device for $99 each, "if that helps". So, another disappointment as we slog through the yet to be honest and helpful ISP jungle. It is shameful that these huge companies can just run roughshod over people without paying a price.

Horrible service and quality. Customer service is alright, but was lied to far too many times and the prices are too much for phone and internet. First was told we would get a "free" Xbox and Disney+ with Fios service and then we were told we got "free" phones. The cost has been more than $250 per month for both.

I upgraded my phone and was told that my bill would only go up "$1-2 because of the offers". My bill doubled the next month!! I've spoken with three customer service representatives and they all say that it was fixed, but the bill continues to show the incorrect amount. FRAUD! Apparently, they learned nothing from the recent legal settlement.

No resolution to my issue BUT the online agent wanted access to my phone, tried to sell me a new plan and a new router. TOTALLY USELESS support and a waste of time. I will reconsider if I want to remain with this company.

For the last 3 months Verizon has overcharged me. They promise every time that it will be the regular amount but it's always $40 -$50 more than they stated. I got it writing each time...but they don't care. I've had them way too long (17 yrs) to be treated this way. I'm now shopping around.

It's the same service as any other company only difference is Verizon overcharges. I have 4 phones and 2 tablets, my bill is 500 a month. Ridiculous. Why are we allowing these people not just Verizon but other companies to steal from us and laugh in our faces. Be smart, go to Cricket or Mint Mobile that's what I'll be doing in the next month. Verizon offers a ton of incentives for new customers but nothing for loyal long-time customers. It drives me crazy that I've let these people steal from me for over 10 years. I'm obviously dumb and should be getting some type of disability check. Customer service poor, actual service poor, travel 20 minutes away and calls drop, too many trees, no reception.

Been a Verizon customer for a long time more than 10 years. This company took over the service I had before, Cingular, before that att. Like I said was a dedicated customer till today. I paid for my service and still no service has been granted after asking 7 different customer reps changing the story asking the same questions and me giving them sensitive info. I was told to turn off phone and it will be fixed. I did what was asked every time and then some, but nothing worked so I asked for supervisor was told no. After the 7th person denial finally gave me a supervisor but they would call me back. I get a call back from maria supervisor saying that my sims card doesn't match my phone which is weird because I've had the same phone and number for more than 5 yrs but after all this time and after I paid, my phone service sucks worst and now no data. I feel that I was ripped off.

This is by far the worst Online buying experience I have ever tried. They offer you online discounts to purchase and set up a service for a cell phone but won't allow you to complete it online. I still had to use their chat service and chat with 3 to 4 different agents on 3 to 4 different occasions in a week and a half time period, to go over the same information that I was trying to purchase. I received no less than 15 e-mails letting me know that I still had tasks to perform to complete my order even after I received order confirmations and receipts. The tasks they wanted from me were to upload my drivers license and proof of address documents which I did no less than 7-10 times in which I would receive a message that my order would be cancelled and a few days later....IT WAS! EVERY TIME!

Verizon store is telling people you get new phone without rate increase or contract and Verizon doesn't seem to care about or do anything about it but just let it continue. Verizon told me I was stuck with a 3-year contract. I was told by one of their stores I wouldn't have a rate increase. Wonder if there is enough like me out there for a class action?

The sales rep promised $250 in gift cards. The confirmation email says I'll get them. But I never received them, support says they don't have record of this, and keep sending me to other departments endlessly. It literally says so on Verizon's email! What a scam.

High prices and then when I upgraded I lost all my discounts and extra stuff. Also I pay my bill early and they tell me I have to pay 10 dollars because it wasn't automatically deducted. WTH is this? Good Lordy. I am seriously considering getting a prepaid service and send my stuff back.

I have been with Verizon for over 18 years. I decided to change to a MUCH cheaper provider. It took me 3 days and hours on the phone and chat with them before they finally allowed my phone number to get ported out. Then I couldn't log in to close out my account and had to call and of course wait on the line forever. When I finally got to talk with a live person, they charged me $10.00 to talk with her to close my account!

Truth and facts: Poor customer service and communication. "Bait and switch" with their internet service (wrong price and plans). Verizon sent Internet equipment even after I canceled within the same hour of ordering leaving me the responsibility to return the equipment (out of pocket) by a deadline or I will be fined. Unprofessional and unpleasant experience.

A total incompetent company, with -0- customer service. Since they took over Straight Talk they ruined it. If you call customer service they are some other country where they do not speak proper English. Maybe if the CEO Hans Vestberg would care about customer service the corporation would hire people who can speak English. But why should he? He gets his $25 million salary no matter what. Why should he care. I originally signed up for Straight Talk in 2015. Since Verizon took over had no customer service. So today I choose a different carrier.

My family has been with Verizon for about 10 years and honestly had only good things to say. Unfortunately, now that I just opened up my own account that's changed. Before my very first bill was due I tried to sign up for auto-pay and also accidentally hit pay current bill. Well turns out I mistype 1 number in my routing number and was never notified that the transaction didn't go through. In fact, I was actually told the opposite, confirmation number and all. I only found out about the issue because of an auto-pay cancelation notification that came 12 days after enrolling.

Verizon sucks, charge way too much money and half the time the service sucks, definitely stay away from this company. They gave me one price to sign up and then when I got the service it was almost $100 more than they said it was going to be a month!!!!! Sad. I would rather go to Metro pcs for service. A lot cheaper and better service!!!!

If I could give zero stars I would. 20 plus years and they will rob you blind. No English speaking Representatives available ever. Horrible customer service. Switched to T-mobile My bill is less than half the price for 6 lines.

Over 20 years of being a customer and all I can get is a Verizon assistant. The absolute worst customer service ever was on the phone over 3 hours with billing last month. Oh yes we overcharged you but bill came out and nothing has changed.

Verizon FORGED my signature on their contract! My bank determined they committed FRAUD when they took money out of my account WITHOUT my permission! They sent my account to collections... I DO NOT recommend this cellphone provider!

I transferred my Verizon wireless to a new provider back in November. They kept telling me that I still was subscribed to a number associated with my iPad. I had no idea there was a number associated with it and never used the iPad outside of WiFi. I told them to cancel it as I never needed it in the first place. I paid $20.81 to finalize what I thought was the last bill, confirming it with a person on the phone and also visited the store. I kept getting bills to the tune of $221. They assured me that it was paid and would have someone call me if they had questions or concerns. Never received a call, and I ignored the bill.

I just had the pleasure of working with Tariq at the Verizon store on McKee Road in Madison. My screen protector needed to be replaced. He was very kind and professional - a true asset to the Verizon company.

Terrible company. Terrible service. Terrible management. Was with T-mobile for over 20 yeas....Had more issues with Verizon in 6 months than the entire time with T-mobile. And.... the customer service people they hire from small countries are NOT trained properly and do not know how to solve problems and make customers happy.

Verizon customer service is a joke. Recently switched to another carrier for a better price and Verizon sent me a bill for the last month that I owed, no problem. I have been trying to pay it for some time now and the Verizon website says that there is no record of the account, then I get automated phone calls from Verizon to pay the bill by phone, when I try it says no record of the account. I stopped by the Verizon here in Allegan and the only employee there told me that he was on break and would not take my payment. My phone service has always been top notch but their customer service is in the toilet.

After 2 decades of being a customer I have never been treated with such disrespect. Legal documents of signed contracts changed on their website not aligning with the actual paper printed documents. Then smoke and mirrors because no one can explain why, how or what they are charging when it's not the same as the signed agreement. All in all thank for the poor customer and overcharging over the years. Been a great ride to the cleaners.