Verizon Wireless Reviews

Verizon sucks!, Bad customer service!, I had internet and phone service with Verizon for 1 week and went back to Spectrum, now I'm receiving 30 to 35 spam calls a day!, These amount of spam calls never happened before until I went with Verizon!

Verizon conducted an update on 5/6/2025, at 8:08 pm, which totally messed up my cell phone. Not sure if it was a Samsung or Verizon Update, but all one in the same. On 5/8/2025, I tried to text someone and noticed that I didn’t have a “$” sign option on the screen. It was a weird equal sign with a lightening bolt through it. I called Tech Coach from my phone and spoke to (Ronel ID# **) who had no idea what he was doing. He said he would just order me a replacement phone (ORDER# **) to be delivered to my home the next day.

They made me cancel my account so they could take away my Amazon gift card they promised, while canceling and resigning me up they added charges to my account. I called to get help creating an account they could not help me sign in, then said I had to pay over the phone (all their fault for that), regardless of them making me pay this way they charged me extra for paying on the phone (the only way for me to pay because they don’t know how their own system work). And on top of of that when you do call it sends you to the wrong department every time. I would like them to fix their problems instead of charging their customers for their problems without even letting them know.

After I purchased 2 $1000 android phones I was told all charges were included! Liars! Every month there is an add on for call filter/insurance (which I told the sales person at time of purchase I did not want) and more. Do not do business with Verizon!

The bills are high. No help to solve issues. They hang up the phone. No one solve anything. They keep transferring me and take your money. I had it with them. The customer service not good. Seems like they don’t want customers.

Two months ago I disconnected all services with Verizon (our cell phone carrier) and was assured my disconnection was complete and that I would receive no more bills. The next month I get a bill and I call and they say there was one line left connected so that's why you're getting a bill. I paid that bill and was assured I was now fully disconnected (they said they don't give confirmation numbers for that). Today I got another bill for that same leftover line and called and was told there was no record of my previous disconnection. "Ma'am," the person said, "you have to make sure you get a confirmation number for all changes to your account." He transferred me to someone who claimed they disconnected me. "Can I please have a confirmation number," I asked. "We don't give those," the person said. Stay tuned for next month when I will yet again disconnect the remaining line and pay a third monthly bill from Verizon after disconnecting all services.

At the time of the tornado in Pleasant Hill, I lost my home of 35 years and most of what I own; this included over half of my income for a time. Forced to start over, one of the first things I did was to contact Verizon and let you know that I would pay what I could, when I could and that during this time phone service was vital. Moving from one location to another I discovered how poor my coverage actually was.

I wish I would have read this before changing to them. They lie about everything! They promised that if you get this service you are able to get promotional items.. They lie to you to get you to get the service them put you on a runaround for the things.

Verizon customer service is a joke. They are not knowledgeable to help in resolving customer issues and do not take accountability their errors. Let alone the supervisors will hang up on you! They do not compare to T-mobile's customer service. It's unbelievable how many bad reviews they have but after yesterday I definitely can understand why!

Grifters who are doing nothing but scamming their users. Surprise price hikes, terrible customer service, spotty service. You'd be better off with literally any other phone provider. Avoid at all costs.

Unfortunately I'm at the point I need to leave Verizon. The service is awesome when it's not during peak times....Try and use the Internet between 5 pm and 11pm, forget it. Tried getting resolved more times than I can count with the understanding I should also pay for their home wifi....So I guess anyone that has internet and doesn't go anywhere or need to use their phone it would be good for.... Anyone else it's completely useless.

BEWARE of ZERO accountability and ZERO help with Business Customer Services. I have called over 20 times (5 times today) and recorded calls over last few months when I was told this would be taken care of and still hasn’t with no help in sight or contacts to call to help me with it. Just, "Sorry. This is best I can do from customer services, billing, corporate 212 number." They have owned by their own admission at least 6 times that it is a business account error but have no real way to fix it. This last phone after 2 hours of waiting was told to go to the local store but local store says, "Don’t know why they sent you here because we can not back date your account to assist you with the error…." Constant Goose chase and LIES.

This has been the worst experience I have ever had with a phone company. We have been told so many lies and it just continues. We just switched over and I regret it. I will be going back to the previous carrier. Horrible!!!

I am not satisfied with the Verizon Wi-Fi signal in my coverage area. Before switching to Verizon, we were assured by their sales representatives that a new Wi-Fi tower had been installed. However, since making the switch, our phones have been working very slowly, and we frequently have to refresh the pages. We are now locked into a three-year contract and feel as though missed led.

You cannot get a hold of Verizon anymore. They really make it difficult for you to do any kind of business with them, especially when it comes to fixing your phone. I’ve been without a phone for over a week now and now waiting for another one because the one they sent me didn’t work. Very very disappointed that Verizon has dropped off the scale when it comes to customer service that used to be one of the best. Now they are the absolute worst.

This is the worse company I have ever dealt with starting with store staff to Customer Service. Be aware that rip you off from the beginning and there is very little recourse. Note: Verizon offered me a price for wireless service & doubled it when I got my bill. Then no one would help resolve the issue. In 90 days I was charged over $800. Please do due diligence if you choose to go with Verizon

I’ve been a Verizon wireless customer for nearly a decade now. I have not had any problems until the last two years. Every month I have to call and have charges removed from my bill because they keep charging me taxes from a state and city that neither one of my Verizon wireless Lines phones plans are in. Every month, why is it not a simple removal of the charges from the account permanently? I am overjoyed that I have to call Verizon again this month and wait online for nearly an hour for the customer service person to give me a discount not asking for a discount. I would like the charges permanently removed and I understand that it’s under two dollars, however it is the principle of the fact that I am being charged taxes for another state and city. I wish you would figure out the problem because it is annoying and I can’t wait to dump you as a carrier because of it.

I had Verizon for 13 years, my wife for 16 years and we both cancelled and moved on this week. Two reasons for changing carriers; Number 1, while building a house and moving I had the misfortune of living in a pocket of poor coverage. Working from home was impossible. I made at least 15 calls with no results. I wrote to the CEO and his office responded, confirmed the poor coverage then overnighted a signal booster. The cure and acknowledgment of the problem happened in 15 minutes after months of promises of an investigation & resolution.

I did have a past due payment and my services were cut off, even though I had spoken with a representative beforehand to postpone the due date. I made a partial payment with a promise to pay in two weeks. Only for my services to be interrupted the following day. The system would not let me speak with an agent and I was forced to pay the remaining balance (with funds that I needed to use to pay another bill) to restore my services.

5g on my phone sucks. 7 Mbps down 0.5 Mbps up. Cell service at my home in a medium size city has only 1 bar. I really do not see an upside to paying the big bills at Verizon for such crap tastic service.

My brother passed away in February 2025 and I’ve been wrapping up his accounts. It hasn’t been easy to get through to most of the services he used – the gas company, electric company, internet service, health insurance, the post office, Medicare, and many more.. but I have to call out Verizon Wireless for having the absolute worst customer “service” of all. Between the endless voice prompts that prevent you from speaking with a live agent, to the very few agents you can reach who cannot help you after all if you lie to the prompts, Verizon Wireless customer “service” has been the most time consuming, frustrating, and unhelpful of all.

I signed up with Verizon and I had to get a new number for various reasons but that wasn't a deal breaker at that point. I worked with the salesperson who I specifically told that I needed a standard size phone, explaining I needed the smaller phone because of my small hands and I was sent an S24 FE, which is exactly what I did not ask for or need. After a week trying to manage with that phone, I began working and interacting with customer service, mostly on chat to solve the problem by exchanging the phone for a proper sized one. If I'd known what I was getting into I would have just canceled service right away. What ended up happening is that I had to deal with customer service, mostly through chat which is laborious, for over two days off and on, which culminated on a Saturday evening, after I had been working with their tech department from Saturday afternoon to literally midnight.

If I could leave minus 5 stars I would. This has got to be the absolute worst experience I have had with a company. I am trying to resolve an issue on my bill that seemingly can't be resolved. I've been to the store(s) numerous times. I have been on chats for hours. I've been on customer support calls for hours. They say it is resolved, and then nothing happens. My bill was supposed to be $125/month according to the guy at the store that sold us this load of crap. Guess what? The bill is $250 every month. I hate this company so much I seriously don't even want a phone anymore. VERIZON SUUUCCCKKKS.

My wife & I have been faithful Verizon customers for 19 years. Home internet and mobile service. Prices continually would rise, becoming unaffordable. We started seeing good deals from other carriers. We reached out to Verizon "as a courtesy" to give them the opportunity to match or even get close to the numbers. No effort whatsoever on their part to keep us. We made our switch. We had small balances on our phones. They sent me a message stating they wanted payment in full. I called to get a payment plan and they gave me a "2" installment plan, to be paid inside 30 days. That's the thanks we got for being customers for almost 20 years. They can kiss my upper thigh region! We will never return to them.

Absolutely the worst, saved $240 leaving Verizon to get the same service. After 22 years w/ Verizon, they could care less about their customers. Left them three months ago, and they just billed me again for $85 dollars. Now because I don't have a current account with them anymore, they can't talk to me. Totally pissed right now, and after one hour on the phone and they hung up on me. Stay away at all costs...

Verizon has no good coverage of mobile internet for the past 36 months and most of the time has no coverage at all. Also they raise the price and cheered me with 2 phones which I didn’t receive the promotion from a year ago as they took both phones and never credited me for them

If there was a way to give a negative review, I would. Over 6 hours on the phone trying to get hotspot working on my Google Pixel 9. Three different customer service reps that all promised they would call back with a solution. None of them called back at the time scheduled by them. Third rep promised a replacement phone in two days, then would call me back. No phone came and there was a third time with no call back. Verizon customer service is an utter failure.

Worse company ever! They refuse to work with you! I have never been unsatisfied in my life with a phone carrier, the outrageous bills and the lack of help when it’s needed. This company needs to be sued and shut down. Forever ongoing issues and lack of customer service.

Worst experience I have had in 30 years of working with a cell phone carrier. The bills are essentially a foreign language, and over the 6 months we were with them the bill was incorrect EVERY month! It's impossible to get through to customer service and when you do they are entirely unhelpful, assuming they don't hang up on you. ANY of the other carriers are a better choice!

I have applied to get the new customer special family plan 6 lines. However because they're not honest that they don't want to honor their special to give us free devices with new lines, so they keep making me go on circles saying they cannot tell me why but they cannot approve my orders. They just decline you and cancel your order without explaining anything.

Verizon has wasted so much of my time, trying to straighten out a mistaken bill for International plan. My Verizon rep in person in Port Chester NY was good, but he was unable to get the erroneous charge reversed. I had ONLY one month of international travel plan 3/12/25-4/11/25. They charged me for a plan 2/4/25 to 3/3/25 and have NOT issued a credit, despite many hours of discussion. I am seriously disgusted with this treatment after 19 years with Verizon.

In February I ordered a personal hotspot, which I returned before the 30-day expiration. The Verizon rep for whatever reason and without my consent changed my plan. In March I got a bill that went from my normal $210.00 to $1509.00. I must be loaded to want to pay 1500.00 instead of $200, thievery. I spoke to 5 representatives, 3 had no clue what they were doing, the 4th told me, he sees the error and will reverse the charges. He told me he personally, will call me within 48 hours to make sure all is reversed, never heard from him. My 5th call was with a "supervisor," what a joke, told me I was right. He will call me back, never did. The next communication I had was an email telling me my account is past due!. I paid my bill as I have 4 lines and need it for business. I am now in the process of switching my 4 mobile lines, my 3 business lines and my 2 residential lines.. T-Mobile is offering great rates and they do call you back.

Never will go to These people and would warn people for the fake commercials they put online.

After 4 hours of trying to get help online since they had stopped my fully prepaid cell service I gave up. You can not get help without signing in and filling in info you do not have on hand as well as it won't accept your cell number. They just disconnected. No way to get to your records to help you. Their answer was call....Which you cannot do because you're disconnected on a prepaid phone. I am 73 and don't have the knowledge to do a new phone. Even if you can insert your info it doesn't accept it and won't get you a human to chat with. The site kept timing out a lot and then it is just gone. What a mess Verizon customer service. Nightmare, frustrating doesn't even begin to express them.

SCAMMED! I got a Samsung smart watch when I got my phone because I had to sign a three year contract at $5/month. It included it's own phone line and I was excited to use it at school, as I am a teacher and do not always carry my phone with me. $5/month at 36 months = $180... The watch would have cost $300 outright, so it was a no brainer. About 2 months in, the increased the price to $10/month. Now, less than 6 months later, it has increased to $15/month. Of course, they are not tied to the $5/month price I signed up for, but I am held to my 3 year contract, or pay for the watch... The only reason I got it was because it was less than $200. At full price, I would have gone without it! What a scam! They told me they can increase the price as much as they want, and I am still held to my end of the deal. Guess I have to pay for the watch... $15/month at 36 months = $540!

Verizon is by far the worst customer Service and tech support I have ever felt with. I purchased a brand new iPhone 16 pro max late December and within weeks it stop charging and to jump through hoops to get them to replace it logged in hours and hours on telephone with tech support. Received second iPhone 16 pro max. Within a few weeks same thing happen. Phone would not charge. After again going to the store 2 hours and 45 minute received my third replacement Feb 25 2025 and last week phone started acting up and quit charging again and now the send me a refurbished iPhone in a box with absolutely no bubble wrap, no packing, just the phone and a return label and they expect me to accept this.

I am so incredibly angry at Verizon Wireless! All I want to do is order a new phone. No one at customer service has any clue what they are doing. I first attempted to order a phone on April 15 - 9 days ago!!! I checked off the boxes and signed to authorize the purchase and then paid for the taxes during this call. For some reason, the order did not go through. The person I was on the phone with had to pull in a supervisor. I again had to pay for the taxes 2 more times. I received a message saying the transaction was complete. All of this took over an hour on the phone. Over the course of the next 7 days I have received multiple emails and texts stating my order needs to be completed otherwise the order will be canceled.

Had a great experience with Anthony at the Verizon store in Havertown. Anthony worked it out that, with promotions and discounts, we got two new phones and are paying less per month than we were before. He also set up and prepared our phones beautifully. We couldn't be happier.

As a small business owner, I need internet equipment to work well and seamlessly. We just had Verizon Fios installed on Friday and I'm hopeful our upload and download at a snails pace will be corrected. I've been a loyal Verizon home customer since the 1990s---a long time. It didn't occur to me when setting up a first business studio that Verizon would offer anything but the best. Unfortunately, I was wrong. The equipment that was recommended and delivered in November of 2023 was not what was described. I thought it was simply a problem because of our soundproof podcast room. That was not the case. Lesson learned---the equipment just didn't deliver the upload and download speeds expected. I'm still loyal to Verizon but my trust in their competence has decreased significantly. Charity S

Hello! I have been a Verizon customer for 23 years. Many times I have wanted to switch. I am on my last legs with my last calls. When I checked My Verizon account and saw I had 2 phone lines. I was not informed when I got home internet, that a new line was assigned for internet. After 5 calls to customer service asking why I had 2 lines and could it be removed? Each representative said they would remove the #. Only until I spoke to Grace and then supervisor, Len, was it explained to me needing a line for internet.

I've Been with Verizon Wireless for 21 years. Very sad to say customer service has completely gone down the hill. Multiple promises of call backs from supervisors that never happen. I would definitely look elsewhere.

They steal!!! I was traveling by plane from the US Virgin Islands to the mainland. Verizon charged me for a Travel Pass because the airplane took a route THROUGH the Bahamas. They sent me a text saying “Welcome to the Bahamas, your travel pass is activated”, when I wasn’t even there!! When I called to ask them to remove it, they LIED and said they would, but of course never did. They are liars and a very unscrupulous company. When I call back again, they will either refund the bogus travel pass or cancel all of my lines.

I have been a longstanding customer of Verizon Wireless for over 10 years. I have a business account with 5 lines on it. Recently, I was mislead by false advertising- illegal. They claimed a free iPhone 16pro with trade in- no problem. So, I was told they would have to add an extra line to get free deal. I agreed, not being told that I would be charged an extra monthly charge $59.12 now. That’s after the $23.16 monthly credit for 36 months. That’s fraud, class action lawsuit coming. I’m talking to lawyers now!!

Ok, I switched to VW 5 days ago, 4 lines. The Cell and data service stopped on 1 of my phones. On Ester.... No shops are understandably open. The 611 is 'reached us out of business hours'. I tried to chat, what a nightmare! No help at all, I was transferred from 1 rep to another 6(!) times: had to go thru the personal verification every time, and.... the last 'rep' just stopped chatting. I've waited for 15 mins, no response, none. Wasted 2.5 hours of my life for nothing. Please do yourself a favor - find another provider with the basic understanding what a customer service should be in the USA. Thank you.

After 23 years on Verizon Wireless, I have reached an impasse. After the company's CR line totally screwed up my plan and promotional cell order, I tried to enlist the help of the Brea store. Over the years, the Brea store was always the go to for upgrades and solving problems. Not anymore! When I went in the Brea store this week, I was informed that they could not help me and that the CR line would have to handle the problem. When I asked how do I solve problems that the CR line kept introducing due their lack of skills and produced screenshots, the young lady told me there was nothing the store could do. This forced me to to contact the CEO executive office. What was stunning was the complete lack of empathy the young lady displayed. It was obvious she just wanted me out of there.

I was with Verizon for over 15 years. They made it extremely difficult to keep my number. My husband has spoken to them 3 times over this process. My phone got stuck in a limbo for a month because of Verizon not releasing it and now I have to start over with a new number because I’m sick of calling and being told everything is is order by Verizon and then having AT&T tell me they haven’t released it.

1 Star. Beware of Deceptive Sales Practices at Verizon Thomasville NC. I feel completely misled and taken advantage of by the Verizon store in Thomasville. I purchased a phone outright—Or so I thought. What the sales reps conveniently failed to explain was that my "trade-in credit" was actually being spread over a three-year period. That means when I recently switched to Spectrum, I was hit with a bill for over $400 for a phone I was told I had bought outright. Had I known this, I NEVER would have traded in my old phone. I would’ve simply bought both devices at full retail. This kind of omission is unacceptable and borders on predatory. The service is expensive, and the sales approach feels sleazy and misleading. Save yourself the headache and the money—Switch to Spectrum or literally any other provider. Verizon at this location will tell you anything to close a sale.

If I could give -5 I could. The service is great. Love the home internet box. BUT they double charge for ALL UPGRADES, PHONES, AND SERVICE. Just upgraded phones, paid off old phones, paid upgrade fee. Have been charged twice for upgrade fee and phone payoff! Twice! And maybe someday they will refund it. Maybe... they will refer it to another department and sorry, no, you cannot have that in writing.

Called to cancel a second phone number not in use. Instead they cancelled and lock my own personal number. It has been over at least a week and nothing has been done. Verizon blames their IT department and in the meantime I am left without phone service! This situation is causing lots of problems as I am in the middle of getting care for my aging father, Medicaid, VETERAN affairs and others, which were all under my personal number. What a nightmare. Please don’t use Verizon. Pure disaster!

I activated 5 lines with Verizon. I wanted the $25 plan for each phone. The customer service rep assured me that's not a problem then activated the lines on $40 plans and added $10 perks that I never authorized. They couldn't set up my military discount. I was told 2 phones had equipment charges of $8.66 because that was the promotion, but come to find out they are charging me $11.39 per phone.

Avoid Verizon’s Store at 712 Kingwood Drive, TX – Unauthorized Changes & Costly Unresolved Issues. In February 2025, I visited this store to inquire about a possible phone number change. Instead, I experienced: Unauthorized Line Added: A new line was added to my account without consent, increasing my bill. Incorrect Device Entry: Staff used an EMEI number for a device I do not own (listed as a camera), complicating my account. Costly Service Changes: My plan was altered to fewer features without explanation, raising my bill—and after attempts to correct this. to over $200/month for one phone.

Possibly the worst service, due to lack of coordination between the Fios and their mobile service. Online agents are the worst among all. You have to call and that also takes a long time to address your issues

I have been in a billing dispute for almost 2 years now. I have been told about 10 times that the billing will be corrected and that I will see the change in the next 2-3 billing cycles but it never gets corrected. It seems that every customer service representative & supervisor is from another country. They say they will correct the problem but never do. They say they will get back to me but never do. It is frustrating. I’m not sure what else I can do.

Verizon is saving money at the expense of customer service like any good corporation, paying people in Manila 50$ a day. Those agents have no accountability for their blatant disregard for our services, poor communication, and will even cover for each other if you try to complain. I was on the phone for 4 hours once just trying to activate an eSIM, hung up on multiple times. No one cares at verizon and no one is held accountable. I hate verizon. They are an evil corporation.

Avoid Verizon. customer service is almost non existent and to receive auto pay discount need to follow the following strict rules. 1. Have to use bank account, and not allowed to change account without losing the discount. 2 Never try to pay the whole bill or partial bill early otherwise lose the complete discount. The service is 99 percent reliable despite slow data speeds.1 percent you lose service randomly for no reason and they can't explain

We were in the Forest City, North Carolina. Verizon and the manager was very rude and unprofessional. She began checking customers that were arriving well after us and completely ignored us. Needless to say we won’t be back there. Will be going to Shelby.

My 1gb of internet speed is HORRIBLE. I get constant spooling, freezing and service disruptions constantly. When I call, for a short, very short time service is okay. If I were not moving soon, I would change providers.

If I could leave a zero star review - I would. Long story short I sent them my old phone (samsung s20 ultra) which they are providing $27/mo "credit" yet that credit is negated if I attempt to leave. This tells me that they are commited not only theft but also fraud. Stay away from Verizon and go elsewhere. Sending smoke signals might be better than dealing with a corrupt corporation such as Verizon wireless.

I want to thank the employee at VZN Fraud Dept for saving me money after providing horrible service when I was investigating what turned out to be fraud (possibly internal fraud--how many data breaches has VZN suffered? Customers should research this before opening an account with VZN.). Customer service and the fraud department have very poor communication. They are incapable of explaining issues to their customers. They spend more time trying to avoid saying the wrong things so their company does not take accountability when internal fraud occurs.

My phone bill was $60, so I paid it. I arrived at work only to find out that my phone was interrupted due to insufficient funds and I'm like, I just paid it Sunday. So, all the press this and that. So, I decided to add $7 bucks and my phone was turned on. So therefore, my bill is $65 bucks, that'd be a negative. Switching to another carrier.

Glitchy low budget website and absolutely pathetic customer service. I signed up for a $100/Mo Travel pass option before going out of the country for two weeks. The plan showed active when I logged in and checked on the day of my flight. Then during the course of my stay they charged me 8 times for $12.99 daily charges plus the $100 for the monthly. I called and disputed the charges on my return, and an client service specialist told me she was waiving all the daily charges. Then 5 days late my bill got auto-paid still with the daily charges.

Very bad experience with the verification and fraud department. Are you guys really offering postpaid services? They want me to take only prepaid services why? I wanted to get a new account and move from AT&T but I felt AT&T is better. Verizon customer service told me I am fraud and they cannot give me more details because they cannot verify me. Hello I am legal citizen paying taxes earning good with all legit documents and you cannot verify then who do you verify? I am really frustrated as I was in calls for more than 7hours with them. Really waste of time. Verizon if you have team like this you face more losses in future.

Just don’t do it. All their call centers are outsourced and they will throw you from one rep to another. I was trying to get my son a phone but one of the reps messed up my order because she didn't understand me. My son is now in a camping trip with no phone and I’m hating Verizon minute for it.

Absolutely HORRIBLE experience switching over to Verizon from AT&T - DON'T SWITCH! I got 3 lines with Best Buy indirect agent. The agent didn't tell me that waiting for a new iphone 16 base model in mail would cause it to hit in a different billing cycle. So, Verizon is WAY overcharging me with only 2 lines on the 1st bill. In addition, I cannot set up for auto pay because I was trying to fix this bill -- and they CANNOT DO ANYTHING PER THE CUSTOMER SERVICE MANAGER. Total rip-off and they won't make any concessions to fix it- ABSOLUTELY UNACCEPTABLE and it is just wrong & deceptive. Never again.

Verizon Wireless is very good at lying, betraying, defrauding, duping customers with false promises. That is exactly that they did to me. First they lied to me that there will be increase in pricing when they duped me to sign up for mobile service. Then few months later comes the price hike. Lie # 1. Then they gave some promotional credit and clearly there was no mention that I will be asked to pay back if I canceled service in 12 months. Lie # 2. Then I cancel service as I have had dead spots at work and their customer service has been horrendous.

Verizon has the worst customer service of any company I've dealt with, their reps will even outright lie. I was with them 3 times and left for them not fulfilling their jobs. I was out of the country and got a text saying my service would be suspended due to late payment, I had auto pay as I do with every single monthly, quarterly or annual bill I get. I told them I can't do your job for you, it's your system. I left them, I then got a lot of emails and text to come back so I did. But I told them I would not pay a new activation fee, they said I would not be charged one.

Worst customer service I have ever seen. The entire year+ I've been using Verizon I have never been able to get ahold of any customer service agents via the phone or internet chat, so I end up having to go into a store, where they usually fix the problem. Today, 4/3/25, I get a message from Verizon saying I had used up all of my mobile Hotspot and that it would renew on 4/3/25. I always get this messages when my plan renews and the mobile Hotspot usually comes right back on, cuz, you know, same day. However, while I was in the middle of doing homework on my computer (running off of my Hotspot) and I got this message, the Hotspot completely went out and has not come back on.

Over 14 hours yesterday dealing with close to 20 different representatives none who were able to find a solution to a problem that they created! Inoperable cell phone, was promised to receive one overnight – Only to find out it would be delivered a week later! Because of the urgency, I try to go directly to three different Verizon stores, none who were able to help me! I couldn’t order a new phone, until the cancellation of my original order was completed! Three different representatives told me it would be completed instantly only to find out it would be another 24 hours! Took a day off of work, extreme effort, driving from one location to another with no results. I’m not sure how Verizon gets away with cheating and being unethical with the customers – But I think it’s time for class action suit against them! Giving them one star is far too generous..

Verizon’s promotions for gift cards cannot be trusted. I became a customer last Dec because Verizon was offering free iPhone 16 Pro plus gift cards, ranging from $100 to $300, if you met certain requirements. I met all the requirements, according to the sales rep who helped me complete my purchase over the phone. It took several months after several phone calls and visits to a Verizon store to get the $100 gift cards. My plan was also eligible for a $300 gift card, which Verizon will never give me because they say that my purchase did not qualify for the obscure reason that the sales rep, who made the purchase for me, failed to add the coupon in the shopping cart. Now, how would I have known that? The sales rep works for Verizon, therefore, Verizon should rectify the situation because it was their employee’s fault. I am writing this review to tell people not to fall for Verizon’s sweet deals.

What a disappointment. I had been with Verizon for 30 years and they continued to charge me twice the amount of their closest competitor. I contacted them twice at the Maumee store to match Spectrum Mobile and they basically said my 30 year loyalty was worth nothing. I went with Spectrum Mobile for half the cost and just as good service.

Switched from ATT to Verizon on December 22, 2024 due to a $300 rebate offered for switching carriers. Everything was done online through Verizon. I verified that I qualified for the rebate with my agent. We received our 3 new lines and sent our old phones to Verizon for credit. They received our 3 phones and were accessed on January 9. I filed for our rebate with the code I was given. After a few weeks, we hadn't received anything other than the confirmation email that they had received my submission. I reached out to a Verizon agent and was assured that everything was good and I should receive my rebated delivered to my email in approxiately 5 days.

The Verizon Customer Service Side is Absolutely Horrible. I switched from AT&T 6 months ago and I’ve had nothing but issues from product, service, & billing. The most recent issue was billing taking money I didn’t authorize. I went online to schedule a payment arrangement and the app quickly switched/glitched and took money from my checking account. When I asked for a reversal of payment I was told it takes 7 business days to reverse. Hell it took you milliseconds to snatch the money I didn’t authorize! I absolutely hate how Verizon lacks accountability and professionalism! I’m switching to another carrier ASAP!

The promised discount. Didn't get it. Messaged several times. They kept sending me to other reps. One even stopped helping. Last one said they sent email about me losing discount? As I changed my plan??? Even though I have proof of changed amount guaranteed in the Verizon app. Along with my bank statement showing a higher amount. 16 years been a customer. What a joke.

After numerous (8 attempts) attempts to correct a billing error, and messages from Verizon customer service reps that issue had been resolved, it was not, in fact, resolved. Today I called again for the NINTH time and was assured - again - that the $200 overcharge for home internet would be rectified. We shall see…😡

This company lures people in with good sounding deals, and offers of 5g WiFi through towers. I was interested and googled then and they showed up at my door and I signed up because I was very impressed. But this company is the equivalent of Temu, in fact I think Temu maybe even more honest this company. To start, we switched from Cox because paying for 300$ for internet was insane, this sounded better and came with the offer of 5G towers and Netflix and HBO for 10$ (we had to wait a month before it let me activate it BTW).

I deeply regret switching my business lines to Verizon. My experience has been nothing short of frustrating, primarily due to the misleading and unprofessional behavior of an agent named Carlos ** at the MacArthur Blvd Corporate Store in Irving, TX. Carlos assured me that all three of our traded-in devices would qualify for the $1,000 trade-in promotion. However, only one device received the credit. He claimed he submitted paperwork for a manual adjustment, but months later, I found out that the other two devices never received the promo credit at all. When I returned to the store, Carlos pretended not to know what I was talking about. After some pressure, he admitted his mistake and promised to fix the issue.

I traded in an iPhone in December, Verizon verified they received it first week of December and gave me a confirmation# that shows I would receive a $150 credit. Long story short, never received the credit. 3 phone calls on hold for 30 minutes with a foreign country, 2 emails. Promised I would receive a credit, never happens. This company is a joke for customer service. I am done with them.

The worst customer service. Changed carriers, they immediately locked me out of my account. Said they will mail my bill. Then charged 88 dollars to my account, I had automatic billing. Could not dispute. Waited two weeks, no bill. Called. Said they could not get into my account without pin. Gave them pin, said it was no good. Know it was good because still had internet. And just used.

I spent 3 hours on the phone today on behalf of my 85 year old mother trying to cancel an account that should've been cancelled in September and again in January. I went from customer service who couldn't do the cancellation to the tech coach dept who couldn't cancel it, got cut off when being transferred back to CS and had to start again. Verizon has ripped her off for 7 months after telling us she was cancelled in September. And they told me there was nothing in the "notes" about cancelling! WORST, UNTRUSTWORTHY COMPANY EVER!

We had paid off our iPhone 13s and they talked my wife into getting iPhone 16 and committing to another 3 years. The phones were supposed to be free. Later they refused to honor the agreement they made telling that either salesperson lied to us or was mistaken. We are now paying for new phones. The billing has been atrocious. No one there can explain how they determine our bill they are complete liars and thieves.

After sixteen years of bliss the last three months has been a nightmare to say the least. I bought three new phones and two new iPads along with an Apple Watch. The lines do not work, the bill is outrageous and the chat box they insist you use is a repetitive nightmare. I would gladly send it all back and choose some other carrier if I could. It looks as though my next steps are suing them and spending more money. I suggest you avoid Verizon like the plague!

I have to agree with all the bad reviews on all the pages, this company is by far the worst I have ever experienced in my 80 years of life, there is absolutely no such thing as customer service and hell you can't even make a damn phone call without being cut off.

I purchased the new Flip phone 6. It went totally black after 6 months. Verizon replaced the screen without success, and said it was something internal wrong. I have the replacement insurance so they sent me a used phone as the replacement. I sent my phone back and thought that was the end.... Wrong. I received a bill for 299.00 damage fee. I have talked to customer service 3 times and each time they say they will take care of it. Now they are threatening to disconnect my phone. So I spend a thousand dollars for a phone, the phone dies at 6 months, have replacement insurance, they send me a used phone, and they still want me to pay 299.00. I will never get another flip phone. Customer service is terrible. If they're not going to help me just say so, DON'T KEEP LYING!

I have been a Verizon Customer for 6 years both Home Internet and wireless. My original complaint was that I need two separate accounts for each service - two different passwords, two different logins. 6 years later they have finally figured out how to have both connected, I really don't understand how a telecommunications company can be so inept at something that seems not that hard.

Walked in the Marianna store to purchase 2 S25 phones. The young man did not say hello or anything except..."We close in 1 minute. You got a quick question I can answer....anything else you will have to come back." EXTREME back customer service..

I do not understand how Verizon Wireless Financial Services WILL NOT allow customers to talk to an agent!!! My ex-husband ported his phone number out of my account and stuck me with the bill of his cell phone of about $1000.00. My account got suspended, my unpaid balance is $1300, because it INCLUDES the $1000.00 he owed. So I CANNOT restore my service because I CANNOT AFFORD the $1300 and I CANNOT TALK TO ANYONE! The AI system they have now just SHUTS YOU DOWN! So I have NO SERVICE, I CANNOT PAY THE BILL, and I have NO ONE TO TALK TO ABOUT IT!!! I have been a customer for 21 years!!! This is RIDICULOUS!

I applied in January for a promotion that you add a Samsung device to your plan and you to pick a 75in tv or 50in tv however the agent that set this up for did it incorrectly. In-fact they put a 1000 dollar promotion on the device instead of the 75inch tv that I specifically requested. Now we are about to bring into April and I still haven’t gotten a legit answer of what happened to my tv. Instead I just keep getting answers of the back end team will correct in 4-5 business days or 48 hours etc., etc. Mind you these are the same responses I’ve been getting since January. I will never do another promotion with Verizon after this inconvenience. It’s not my fault your agent didn’t do their job correctly

I was a loyal Verizon customer since 2003 until now. I've had minor issues with Verizon over the years but nothing like what happened today. I had recently purchased their home internet to try tldr I ended up not using it and requested to return. Return was requested and granted via phone with Verizon with instructions to return device to a particular UPS store identified by street. I go to store, return device and am handed a VERIZON branded receipt. 3 weeks later I am charged $324 for this device that was not used and was returned. I called CS and was basically told because they couldn't find tracking number it didn't happen and they didn't care about my receipt when I offered to upload. They asked me to go to store and ask UPS employees to go look for it. Just the dumbest nonsense I've ever heard. They are such a joke. Immediately cancelled service.

The service with Verizon Wireless is terrible!!! I have been with them over 7 years and can't believe how bad it has gotten over the years. The bill is never what was promised, customer service it outsourced and agents blatantly lie about the resolutions to your problem to get you off the phone. Supervisors are never available to assist. My bill has gone up over 90% and no one is helping.

Overpriced and very low customer service. All they do is lie about their lines, promotions etc. I will never be with them again. Was overcharged for "unlimited data" to the sum of $700. Was lied to by multiple employees about getting the charge taken off. Then I was lied to about them being able to access my account. Absolutely ridiculous! I hope they go bankrupt.

I have been a customer of Verizon for over 20 years. I canceled my account last December when I came to realize I was being significantly overcharged for their services. I went to a competitive provider whose services were only 1/5 the cost and provided exceptionally better customer service. After I terminated my account with Verizon, they continued to bill me for three consecutive months. I called each month and talked with a representative in customer service who had very poor listening skills and spoke very poor English. No one could figure out why I was still being charged for Verizon services after I documented the cancellation. Verizon is extremely overpriced and customer service is very challenging. One call, I was transferred 6 times, and the issues were not resolved.

Take a close look at the ratings, so many people are posting about Verizon. This is not just one person complaining about their service. For some reason, people feel comfortable with the Verizon name but the reality is there are so many other companies, that are lesser known, but try so much harder for your business. Verizon can start by having customer service people, whose job is to be talking on a phone, to know the English language. I understand they get people from other countries because it is cheaper, but they need to realize that "Cheaper" means worse service to their clients. And this lack of service does not end on the phone.

I've been with Verizon for 17 years and they've really gone downhill in terms of products and services. I spent over 3 hrs yesterday on the phone with them and another 1 hr today attempting to set up new phone. As another said, it is a bait and switch designed to meet the bottom line of the almighty dollar. So disappointing and frustrating.

Been with Verizon 15 years. Pictures explain everything.1). Bait and switch 2). False advertising 3). Trick and deceive their own customers. How do you think they will treat you after you sign up? Just like you would expect - terrible. They have no loyalty to their customers and they try to trick their own customers until upgrading by unmistakable false advertising (see pictures).

Verizon is the WORST service provider I have ever encountered! I have been a customer for 15 months and I have had nothing but one billing issue after another! Getting through to a live agent is a nightmare and all the agents do is transfer you from person to person until you have been on the phone for HOURS and still have no resolution to your issue! DO NOT SIGN UP FOR VERIZON!!!

A one star is being generous. Received text message "keep your current plan and get iPhone 16 on us ($830 in value). When you trade in any phone from Apple, Samsung, or Google, any condition guaranteed." Went to the store today to "trade in" an iPhone 12 for an iPhone 16. The first question I was asked was did the sales associate tell you how much your trade in was worth? It was two days prior so I said "I don't remember".

I contacted Verizon on 3/9/2025 to check on status of my loyalty discount. The lady in chat asked if I used the Discovery Plus I was paying for. I told her yes. She then proceeded to delete it. I asked her why and no answer. Since then, Verizon refuses to add it back.

I have had nothing but problems with Verizon business. Every single time I call for an upgrade we end up paying much more. Every time we return an item as an upgrade; they always charge us for the upgrade.

Unfortunately they tell lies always and it’s systematic and they encourage their customer service and they hide the information and unfortunately they steal my phone. They claim if I send my phone they will credit me $800 and they didn’t do that. After two years of phone calling they said, "We will compensate you with 200." And also their prices are not fix. They will tell you the plan will cost for example $70 and you will find yourself paying $200 after signing tens of documents actually that you could not leave or get away from them. It’s worst experience ever. I wish I didn’t try them.

Dealing with anyone in Customer Service in Verizon is the WORST. I've tried calling to switch names on a business account and have spent hours on the phone being told something would be done when not even a note was taken. I'm calling for the fifth time now and have been on hold for 30 min after being told to give him a minute. It will eventually hang up conveniently. DO BETTER. Too expensive to deal with this!

Was a Verizon customer for quite a while. They changed my plan terms, voided my banked travel passes and I called to try and work with them. They refused to re-instate my banked travel pass days and I told them I would find another carrier. Proceeded to pay off my phones and I had over $330 in banked Verizon Visa Rewards. The rewards were not applied to the phone payoffs and now the banked Visa Card Rewards have been lost because I am no longer a customer. Beware, they are a shady company and I do not recommend doing business with them. Also, customer support is foreign, good luck with that too.

On Feb. 26, 2025, Ramon (**) & Johnny knocked on my door to let me know new Verizon towers were installed near me. They had great deals for internet & mobile phones and I was excited to save money. I was told that Verizon would pay off my old phones, I would get two new 15+ Apple Iphones, and two lines for $110.00. On March 3, I called Ramon to let him know internet was set up and how to switch phone lines. After obtaining a transfer pin, I provided it to Ramon, who connected me with a Verizon customer service rep. Shauna. The rep. took all my new phone info and when I asked about paying off my old phones, she said Ramon should have told her about that first. And, since I created a new account for the internet on Feb. 26, I was not considered a new customer and therefore not eligible to have my old phones paid off (approx. $400.00).

Worst business. I was with Verizon nearly 10 years!. Biggest mistake! I wasn’t paying too close of attention to my account but Verizon steals and are fraud!! Verizon was charging me twice on my old account and my new Verizon card both. I reported it to my bank and Verizon agreed to return the payments that it had charged me twice. I had called them many many times and waited on the phone for 1+ hour just to speak to an associate about my issue. Each time they said that my account info was updated and my balance was corrected and confirmed multiple times that the account had no balance. Then the next month they double charged me again on both cards! I went through this process for a couple months and eventually switched out and moved to a different provider.

This company will not help me with my access problems every time I travel. I can't change my settings and they keep charging me for a plan I can't use and can't change. I tried to go into a Verizon store before leaving due to poor prior experience and thought it was resolved. Same thing happened again - no access to my account when I travel. I am being charged for an international plan I can't use and can't change. I contact them and they ignore my issue. I am at a loss to figure out what to do. I will change the plan to someone else when I get home - all I can do. I don't recommend this company to anyone.

This place and the people who work here are fantastic. I needed assistance with something, and they patiently waited for an hour as I tried to reach out to the core department for support. Kendrick has made Verizon's customer service in Riverton unparalleled. No matter what, you stuck with me until, and I quote you, "I'll stay with you until you are serviced and the problem is resolved." I also thought the floor manager was really kind and accommodating.

I have a great difficulty in using my IPhone 14 Pro from my home. Yesterday I was in my yard trying to have a conversation. Cell service is often one bar of service. It is an acceptable for phone service in a Denver metro-area call!

Service, is awful. No protection. I regret that I changed my provider to this. Since we change I been receiving A LOT OF SPAM CALLS. But is something 4 to 7 times x day not exaggerating. When I had my other service with another providers I had maybe 1 or 2 x month or more. If you call Verizon an complaint about the offers you and app for you to pay. FOR REAL!?. At soon I pay off I'm gonna switch back!.

I have been a Verizon customer for decades. Customer service has become the worst I have ever experienced with any service company. I canceled home internet and returned equipment in late December 2025. They billed me for the following month. I called Verizon and they transferred me to deceased collections. Deceased collections said an error had been made as I was not deceased and they could not help and to wait 2 weeks to contact Verizon. Called Verizon again and they said they could not release any details as my account had been transferred to collections. Supervisor was put on the line saying she might be able to help then she disconnected the line. I filed a complaint with FCC. I had such a difficult time getting help with the account months earlier that I had left a negative review. I suspect they retaliate for negative reviews.

My name is J.R. For over two years, I’ve been a Verizon customer. But after what happened today, I need to warn others. The Payment That Vanished. On February 21, I paid $255 to cover a past-due bill through Verizon’s payment plan. I used my debit card to avoid issues, since their system kept trying (and failing) to pull money from a bank account that I am in the process of closing. I contacted Verizon within an hour of the start of this issue, and a Verizon chat agent assured me everything was fixed. But on February 27, Verizon shut off my service. No calls. No texts. When I called to ask why, four different agents over 1 hour and 41 minutes told me to pay again or set up another payment plan. One even said: “Your $255 paid your future bill – not the overdue one.”

I have been a Verizon wireless customer for over 20 years. As of late their billing and Customer Service has been horrible. I reached out between December and January to lower my bill from $530 to $460 (I have many phones on my account). Only to be billed the next billing cycle $680!! Why? Because when the rep updated my plan she forgot to reapply any promo credits. I was told there were other credits that were missed for months!! That were applied, so much that my bill was amended to $146. Best part, they failed to amend it on that bill to fix it!! So bill is still $680! Why do I have to pay for their mistake!?? I am so tired of Verizon and how they treat their customers.

My account is on auto pay and Verizon constantly withdraws payment 7 to 10 early. Then again on the due date. Customer service is no help. Customer service has no interest in helping people. Verizon steals from its customers.

We have been Verizon business customer for 19 years. We recently called to upgrade our 4G wifi to a 5G and was told by the salesman that the cost is $39 per month for 2 years, so we asked for the upgrade. Never once was a plan discussed. Our 4G and all our phones are on the Unlimited Plan. Without our knowledge, the salesman put us on some CAP plan that allows on a certain amount of data then you will be charged. Before we knew it, we were charged $4,500 for 2 months before we found out what he had done. It is way more detailed than this but I don't have enough room to explain it all. I have called numerous times and even had an "case" opened on this but every time, without letting us know, they say the case is closed and the charges are valid. They are not! They interrupted our services for 2 weeks now....our wifi and all our phone lines, 1 line is a business line! We have lost 2 weeks of work because of Verizon.

Worst company ever. People are rude and cruel. Charged me for months after leaving them then refunded me for 3 months then took it back and refused to refund again and turned it over to credit collections after stealing my money.

I bought a new Motorola Razr phone and went through the new device activation process on the MyVerizon website. Afterwards I was charged a $35 upgrade fee for that process. There was no indication anywhere on that webpage or throughout that activation process that there would be an upgrade fee. It's a highly dishonest and deceptive practice!

They have zero customer service and stick you in endless phone loops with verification texts that never take. Paying my phone bill always takes hours. About to drive to the brick and mortar for a 3rd time because they have zero live people after you sign the contract. This is the cooperate America that is killing the people. Lol..

Verizon customer support is by far the worst I've ever dealt with (and I had Frontier internet at the beginning of the pandemic). I did not receive the $100 sign-on promotion and, after 24 calls, the issue was finally "resolved" but the way they did it screwed up my contract and 2 months later they started billing me an extra $20/mo. 7 additional calls and 3 trips to the store later and the issue is still unresolved. I highly recommend avoiding Verizon whenever possible - I've had to contact them over 30 times since signing on with them which was less than one year ago.

Called to get a reduced phone bill from $130.00 per month down to something reasonable for 2 older folks. Horribly lied to by their customer service rep. I asked for verification 4 times that my total invoice would go down to $80.00 for 2 phones. 4 Times I was told "that is correct". Oh but what they REALLY meant was $80.00 per line so my bill went up to 170.00 with a 10.00 credit for being a customer for 23 years. Let them know I would be contacting all retirement communities to warn them..

Honestly the most crooked company out there, why the Federal Communications allow them to exist is beyond me, crooked practices, charges and harassment for the rest of your life if they say you owe them money, 17 years later they still harass me over bogus charges.

I have been a loyal 20 plus year customer to Verizon and they are becoming more and more of a headache. First off they no longer support their own version of messages app. Unfortunately Verizon made me switch to Google Messenger for texts and I dislike it. If a rep helps you with a payment they charge but the rep that helped you doesn't get the extra $5. Verizon needs to be audited. Please looks elsewhere for phone service. I have 1 more to pay off my phone then I'm switching ASAP.

From start to finish, Verizon business customer service has been the worst experience I have ever had. They regularly hang up on you, are unable to process simple requests. They charge unfair and unnecessary fees and if you try to call and work through those issues, they hang up over and over again. If they promise to have a supervisor call you, they are lying. They have never called me back when they say they will, so essentially it is to just get you off the phone. I would recommend that you go with any other service other than Verizon.

Verizon customer service isn't reliable. They told me my service wouldn't be disconnected which it was. When I got up they don't honor anything they tell you. You will speak to over 10 agent. Still no help.

The customer service is horrible. The fees are outrageous. And don’t even get me started on the service. Run far and fast from Verizon. Do not switch to them. The entire company is full of lies and rude people.

Verizon and I’m so angry that I left Tmobile to have to deal with this. I am a very patient person, and I wonder how many people have been lied to but cannot spend the hours like I have, trying to resolve this patiently. I’m tired of being patient. I’m angry and hate being lied to and deceived.

I shopped at the Verizon store on Bell and the 101 Freeway. ALEX spent over an hour working with me answering all my questions. He was very patient and professional. He had answers to all my questions which got pretty deep since I’m an IT specialist. Definitely ask for Alex when you go in the store. Also, the store was not very busy.

Just trying to update auto pay credit card information is impossible. The app never works. The business app takes you in circles asking for all your information, login, password, two part authentication and just keeps taking you in circles. I call the local store to change the information because I can't do it online because of their screwed up app that has not worked in over a year. The store can't do it over the phone but they gave me a phone number to call so I called it and they can't take the information or change the information either but want to walk me through the app which I know won't work because I already tried walking through it with them a year ago for the same problem that is still not fixed. I just gave up and told them I will just go into my local store when I have time and do it. Verizon you need to get your act together and fix your online app.

Verizon has tacked on charges to a closed account and is abusing the account by creating penalty fees that didn't exist. Their contracts are misleading and devious to customers. If an account is closed, why would they continue to charge for a service that shouldn't exist. We received a billing total and after contacting them concerning this cancelled account, they added another $100 for a disconnection fee and late payment and placed into their collection department so they can start adding charges for a closed account. Total abusive behavior on Verizon as thieves. Since when can a company run its own collection department, just so it can abuse a cancelled account.

Do not use Verizon. We changed from Spectrum because their ads promised it was the cheapest... not at all. We have been back to the store 8 times. Our monthly bill is much higher than Spectrum - that was $180 and now we are at $249. We set it up for auto bill-- took our check into the store and she had that set up- should lower it to $229. Then I get an email that "I had successfully signed out of auto bill." NOT true.

I went on vacation to Cartagena Colombia and from the day we arrived my Travel Pass did not work. Tech support said it was everything from my phone to the Sim card to the local carrier. After spending 5 hours per day for 6 days in a row I was assured by at least two techs that I would be reimbursed for my time and aggravation. Upon returning home and contacting Verizon the "supervisor" shut down any type of compensation after ruining our vacation with no access to searches, translation, restaurant reviews, navigation etc.. Verizon is the worst and I am now changing companies!!!! Go to any other carrier, stay away from Verizon!!!

I canceled an account in my name that I was paying for a disabled family member. There was a balance owed for the phone not the account itself, I tried to make payment arrangements. They said they don't do that on an account that you disconnect. But they said as long as I had it paid in 3 months it would not be turned over to collections. It's only been two not even two and I told him I would have it paid by March 1st. Well on February 8th that was turned over to a collection agency. Verizon sucks. Nothing but liars.

Verizon Wireless has taken the art of nickel-and-diming customers to a whole new level. They’ve got a nasty habit of quietly adding “perks” to customers’ accounts. You sign in one day, and—surprise!—you’re suddenly subscribed to a perk service you never wanted. It’s one thing if these were genuinely free trials with clear opt-in consent, but no—Verizon prefers the sneaky route, silently tacking these services onto bills and hoping customers either don’t notice or can’t be bothered to go through the hassle of removing them. And let’s talk about the removal process: calling customer service turns into a game of “pass-the-buck” between representatives, all while they try to upsell you something else.

Very bad customer services and overpayments, nothing is clear why they charge you lots of money. Chat option is not reliable and they offer you lots of things, but in reality they just take your money.

Beware of Verizon's Cruise Daily Pass offer, usually sent unsolicited. Seems of good value at $30 a day when used. BUT ... International call surcharges (not mentioned) balloons your bill by hundreds of dollars! This was my experience. When I sent a formal letter to Vestberg, Operations executive, asking for a credit for these bait-and-switch charges, I got zero credit, zero reply, zero call, zero attention. Draw your own conclusion.

I have been a Verizon Wireless customer for over 15 years. In that 15 year period I have had few if any issues up until recently. At the end of September I chose to take advantage of Verizon's promo "Trade in ANY iPhone in ANY condition and we'll pay off your trade and upgrade you to the newest iPhone 16 on us." My issues began immediately after, first the sales associate accidentally made a mistake and processed the upgrade as a generic trade in. When I got my November bill I noticed that the bill was $476.85 MORE than it should be. I know this because it was listed as a "one time charge" on my bill.

I purchased two 5g wireless routers for my business in December of 2024. They worked great for the months of December and January. On February 1st, the service stopped working. I have been on the phone with various Verizon departments, have taken the equipment back to the store for troubleshooting, and now have a ticket that is being worked on by a Verizon engineer. This is now day 5 of not having service. This is really impacting my business.

I have been dealing with a frustrating situation involving a bright, intrusive light installed by Verizon on the rooftop of 8 MetroTech Center, Brooklyn, NY (**). The light stays on 24/7 and directly disrupts my living environment, affecting my sleep despite using blackout blinds. I contacted Verizon last Friday and was assured that someone would reach out within three days to address the issue. However, no follow-up has occurred, and I have yet to see any resolution. I expected better responsiveness and accountability from a company of Verizon’s stature. I am now forced to escalate this issue publicly because it continues to negatively impact my quality of life. I hope Verizon will take immediate steps to resolve this matter by shielding, redirecting, or adjusting the lighting.

I’ve been chatting with 3 different agents for nearly 2 hours about my extremely poor network. 2 upload/5 download. I’ve been transferred twice and told to start my issue over with the new person. I’ve restarted it 3 times, and starting the conversation again with the 3rd person. I’ll just cancel and go back to Spectrum. At least their network and customer service works.

I was supposedly put on with a chat agent and she didn't answer any of my questions. They want you to log in using a code sent to your phone but my phone is dead, which is why I was calling. How am I supposed to replace my phone this way? I had the rest of my log info but I guess that doesn't count. I have a new phone but can't activate it because of their sorry customer service is unresponsive and you need to sign in with your non-working phone. 2FA is stupid in customer service. I haven't called again yet because there's no point. Their service is bad anyways.

Unreliable and inconsistent pricing and costs. From the sales rep in the store to the support over the phone, we have been getting different answers month to month ever since the switch from t mobile to Verizon. Discounts for the trade in value were removed, a so called Verizon home protection plan was added on (which has to be illegal without our consent), so called Netflix bundle that was supposed to be cheaper through Verizon but it actually is more expensive than just going through Netflix separately, discounts the sales rep in the store promised us because his manager okd it, etc. The list goes on. We regret ever changing from t mobile to Verizon. We are paying double at Verizon what we paid through the t mobile. At this point, we are looking at switching again even though we have paid so much in this transition over to Verizon already. But on principle we would rather find another carrier and pay the costs of switching again.

2017 through 2021 service was great, beginning of 2022 start having signal issues. No data, no Internet, no phone service. Start out occasionally and has progressed to almost monthly. Three new phones during this time, all have same issues. Cost of service continues to increase, while quality of service decreases.

I have my own phone. I have unlimited data talk and text. I can't use the hotspot unless I pay Verizon to use my hotspot. If I watch Stargate on my phone it's unlimited but if I wanna watch on my TV I have to pay them for the privilege of using my own tethering hotspot. They have it on lockdown, and it's my own phone. I can't connect to my radio in the car, or to my computer with my phone now because Verizon is scamming my Hotspot.

After 25+ years as a Verizon customer I made the decision to switch to another carrier. I attempted to get a question answered via the 800# agent who admitted she couldn't help me so I went to the Verizon Company store, waited 30 minutes and was coldly received by an associate who was rude I asked to speak with someone else, waited another 15 minutes and it was worse - unprofessional, condescending and arrogant. I left and decided to change carriers which I did the next day. (Much to my surprise I am saving $50 a month for the same exact plan but my decision to leave was not about price.) After switching, I called Verizon customer service to request a refund of the $300+ credit on my account - was told he would process it and to expect a check within 6-10 business days.

Horrible service. I regret leaving AT&T for them been with them a month and you get no service in town. Calling customer service, all they want to tell you is turn your phone off and back on... They should let people out of their contract if they can't get them service...

I have been a Verizon customer for 20 years and generally happy with their service until recently. Any minor issues I had were quickly resolved. However, something happened to their customer service recently. I'm getting charged $200.00 extra a month for a service I canceled 3 months ago. Every time I call they confirm the service was canceled, yet I keep getting charged and received no refund. Between calling and online chats with customer service I have contacted them 9 times, and had to spend several minutes with them each time. Most of their service reps sound like they are from South Asia, and when I ask to speak to a senior manager to finally get the issue resolved they politely decline to do so, and promise they can fix it. I'll go to a local VZN store next. If that fails, I'll research alternate companies. I may seek legal action to get my money back. I can no longer recommend this company in good consciousness.

I have never been more frustrated with a telecom company than I am with Verizon. I am a customer here for 3 years. I recently tried to transfer my number from one family plan to another within Verizon, and the amount of trouble I had to go through was absolutely unimaginable. What should have been a simple line transfer turned into a multi-day nightmare filled with endless phone calls, system errors that even Verizon couldn’t figure out, and a customer service process so broken that it left me in tears.

I’m leaving Verizon because it has the worst service. All my calls get answered by oversees people in which I don’t trust. Plus, I can understand anything they say. They are stubborn in transferring me out to a USA representative and lie. When I hang up, they bombard me with phone calls. It’s disgusting Verizon gives jobs to people overseas instead of people in the USA. SHAME ON THEM! I’ll be taking my friends whom I recommended to Verizon with me and switching to a new carrier.

Went to Dickson City store Saturday to buy a new phone, because my iphone11 stopped updating and was working poorly. The salesman talked me into a 16, but they did not even have it, so they shipped it to me. Received it Tuesday. I followed the step by step, seemingly simple directions for setup. 16 hours later, still setting up. I stopped it and tried again, only a few things transferred to the new phone. It kept saying I had the wrong password. I went to the Steamtown Mall Verizon because I happened to be near there. The worker insisted I pay him $50 to set it up. NO, I bought the phone yesterday. Then I went to Dickson City. The worker there did something to my old phone and said he deactivated the sim card. “You wouldn’t know to do that, but i know.” Instructions did not mention this. He said he could not (would not) finish the transfer, but when I get home and the phones go back to wifi, it will work.

The Issue: refusal to credit or refund full amount paid to Verizon for a service I never received. History: 12/26/2019 traded in phone and issued new phone #. Deactivation of old # scheduled for 1/20/2020- message sent by Verizon to old phone #. Deactivation didn't occur. I've paid for this phone # for 5 years. Customer Service call 1/18/2025-old # deactivated via call to Verizon about this issue, Verizon offered me 4-5 months credit. I asked for full amount. Customer Care call 1/27/2025 - spoke to "Carrie", a supervisor with Customer Care. She said only offer to credit account is 6 months worth of payments because I, The Customer, was responsible to monitor Verizon's actions and mistakes.

I've been a customer with Verizon for numerous years. I purchased a new iphone from a vendor on ebay and activated with Verizon on November 23rd, 2024 to replace the iphone 12 that activated previously. I was told that I would have to wait 60 days before Verizon would unlock the esim. Upon 60 days, I contacted them to unlock the esim. Customer service was having issues unlocking and escalated a request to technical support to unlock the esim. The next day I received (Case #**) the following:

The customer service is laughably bad - all I wanted to do was get my military discount and their website wasn't processing it so I spent about an hour on Chat one day then gave up, tried again on another day and was unable to get the issue resolved so I tried calling and was on hold for close to an hour. So while I was waiting I started looking into other providers so that in the end I was calling to disconnect the service.

First of all, I would not suggest Verizon to anyone they are crooked. They are con artist and now they’re trying to manipulate me to pay a bill that I had recently got straightened out over the phone because they were trying to overcharge me in because they’re advertisement for the iPhone 16 Pro Max with bull crap Then they my bill was arranged for February 3, 2025 now the harassment today proceeds with if I don’t pay it then I would have to pay a reconnection fee. I’m not paying nothing so they could have the phone for all I care because number one the phone has had problems since I’ve had it. I’ve can’t do most person. I’ve called all this phone the whole time I’ve had it is them Either with billing advertising the phone problem or you know other things. I left T-Mobile for to be harassed and spam constantly calls. You gotta download an app for that. Really, I never had a problem with T-Mobile at all. I’ve never had any issues with T-Mobile.