Verizon Wireless Reviews

They charge me after I close the account. So, I found out it 6 months later I called customer service, they said they can’t do anything. I feel bad. I lost more than $300. Bad bad bad worst worst carrier.

Verizon is currently running a very misleading ad offering the IPhone 15 as an upgrade. It sounds great but when you call it is conveniently revealed that you don’t qualify. Very disappointing after being a customer for many years. This is how a Company loses loyal customers.

Just realized that this company has been stealing from me. They raised the rates without notifying me or asking if I agreed. I paid $179 per month + line for an iPad. It turns out that they were charging me $295??? This is a theft from customers. We are going to Tmobile who offered me a better super $100 per month. Don’t agree to Verizon.

I just traded in my old device on June 11, 2024, under Verizon's trade-in program. According to their website, you could trade any phone for the same brand and receive a credit of $799.99 regardless of condition. I went through the process online and noted my then-current phone had a cracked screen, I completed the process and it said I would get the monthly credit over 36 months to cover the new phone's cost. I submitted my order and thought all was good. WRONG! After setting up the new device I took my old device to a local Verizon main store to return. Per the instructions, the phone was reset to factory conditions and I restarted to check. When I dropped it off at the Verizon store they gave me a credit of $200 and the form says that the phone was in "a condition other than noted", and that the "credit" had been adjusted. GOOD BAIT AND SWITCH VERIZON!

I had Verizon Wireless for 22 years. I paid extra money because I believed it was better service. My bill was $120 per month for one line it got so unaffordable to use Verizon I switch carriers. When I switched carriers I paid to get my number transferred over. Now I keep getting repetitious calls emails and threats that I owe $25. Everybody knows that they would not release my number without being paid in full so they’re not going to get $25 more from me taking consideration that they’re not the only company out there. Other companies are using the same towers so don’t be fooled because of higher prices try other carriers for better deals, and equally as well of cellular service.

My daughter is traveling out of country to Brazil and we can't contact her because Verizon international service is apparently done by the day and only 1 days at a time and of course you can't get a ** human to talk to because everything is ** AI now.

Verizon offers a 55 and older plan but only to certain individuals. That is crap. I have been a customer for over 20 years. Not sure this company is focused. I have called and went to a corporate store and there is nothing anyone can do to put me in this plan which could save me lots of money especially trying to live on a fixed income and everything around you is way too high.

Verizon reps at the store in Citrus Heights, CA assured me and my wife that our bill would be $180 a month. After MONTHS of paying more than I should have had to, their EXECUTIVE customer care team told me that it actually doesn't matter what their sales reps say. If you don't get it in a contract, they'll keep raising your bill to take you for all you're worth. Don't waste your time or your money on these dishonest, thieving con artists.

Customer is always right!! They don't tell you the fine print the "We are bending you over and bleeding you dry!" The best wireless carrier cannot protect your interest. They tell you one thing and then they charge you high prices! I wish all wireless phone companies can all have the same prices.

If I can give less than 1 star, I will do. I transferred my home internet from Cox to Verizon after four years with no problems at all during the four years but my contract was expired and the price gets up. Unfortunately it was a horrible decision to have Verizon, they offered fake offers and have very bad customer service though I spoke to the customer service manager. She is so rude.

My whole family has Verizon phones. I recently had an issue with my phone which I purchased through Verizon, in Rancho Cucamonga, CA. I had to have it substituted with a new one since it wasn’t charging anymore. This was about 8 months from my initial purchase. They told me to send the phone back to them within 5 days of the agreement, which I did using the UPS store nearby. It was all done and I kept my receipt.

We had sketchy service with ATT and decided to try Verizon, same problems, dropped calls, or no calls and people you could hardly hear, unless you tilted your head a certain way. Tech ran same tests. Resetting things and after an hour and a half I gave up on second call. They do not want to give out extenders.

5-7 spam calls per day, all from Verizon numbers which means they sold my information to cold call lists.. No bars of service in my house, Verizon is supposed to be best coverage. The pixel8a is supposed have one of the best cameras and it's mediocre. My bill is twice as much as I was told it would be. The 10 credit is only if you allow them access to ALL your private banking business in your account or get a cc thru them.

I worked with Matt at then Sidney Ohio Verizon store. I had been having connectivity issues for months with my phone. I spent two days with customer online service. They were no help. I walked into Verizon in Sidney Ohio and Matt helped me. Had my phone working in 5 minutes when online couldn’t help me for TWO DAYS! Matt is AWESOME! Verizon is lucky to have him. I will always go to him when I need help. Thank you Matt!!

I had an appointment today at the Bend OR location, but they refused to help me because I am not the primary Admin on our family account. Even though I had my cell and my pass code with me, and I'm the one who pays the Verizon bill, They would not help. They also refused to speak with the primary account holder when I tried to call them and hand the phone to the Verizon Agent. That was the most frustrating part. It was ridiculous. The worst customer service I have ever experienced. All I wanted to do was ask if my cell service plan will work on my trip to Europe next week. I ended up having to leave. They would not answer any questions about the Verizon service I pay for, or the Galaxy I bought from them. On top of all that, there was only 1 black cell phone case left, and it was on display, and they would not sell me the display case because of their "Policy". Time to switch carriers!

Just started a new plan with Verizon a few months ago. We signed up for 2 lines and got 2 new phones that were advertised as "free with new plan." The plans were also a promotional rate that would be discounted $10 each per month when enrolled in autopay. So far, Verizon has not honored the $10 discount for being enrolled in autopay. Customer service (after hours on the phone) determined that we are not enrolled in autopay with an appropriate bank account directly contradicting what their website says. The auto pay enrollment page specifically says that we are appropriately enrolled in a valid manner to apply the discount.

I’ve been with Verizon for years and they have really changed for the worse! They set me up with what they called a “contract” with a set monthly amount. Now although I’m locked in a 2yr contract the monthly amount keeps slowly going up without any change in service. It’s legal robbery. When contract is over I’m saying good bye to Verizon and never looking back!

They charged me for all sorts of fees and didn’t even have the courtesy of helping me reverse them having suffered a financial hardship, not to mention the fact they helped a fraudster in a SIM card swap fraud case that they didn’t acknowledge to have been their fault, even though it was. I will no longer be a part of this fraudulent organization (Verizon) with their overpriced subpar services.

In March 2023, I visited the Verizon store in Hazle Township to upgrade my Samsung S10e to an S23. I was informed that I could receive an $800 credit for my trade-in. Upon receiving my first bill, it was apparent that the promotional credit was miscalculated, reflecting a $400 credit dispersed monthly, rather than the agreed-upon $800. I immediately contacted the store, who directed me to Verizon Wireless corporate. After multiple attempts to resolve the issue, both parties redirected me back and forth. Eventually, a store representative submitted a promotional correction form, but no action was taken.

I was perfectly content with Xfinity and a Verizon rep came up to our house to see if he could get us a better deal. He said he could lower our bill by 50$ a month and they would charge us 200$ a month for the same service. I agreed to it as long as the price would not increase ever. So not even 2 months later, the bill goes up to the same as xfinity. I wouldn't have switched if it didn't save me any money. So the 200$ deal now gets me 5 total channels and it would be 250 for every channel. Waste of time with everything, lied to me, and isn't close to the same as xfinity. Channels are not grouped together and just hard to navigate, the voice recognition is terrible, it didn't include rewinding live tv and the list goes on. 1/10.

There are no words for the cell phone industry in general re how horrible their services are - I had AT&T for far too long and left them because their service was atrocious and went to Verizon hoping it would be better but it isn’t!! Have had issues on and off but the past 25 hrs nothing working on the phone so finally made it to the Tech Support Dept and was told he had to connect to phone and will be disconnecting for 30 secs and will contact me back. So far an hour and have no use of my phone!! Can’t call anyone because I can’t call out any more. Can’t even do anything on the Verizon app to get some answers!!! The companies don’t care except when their payments for your bills don’t arrive on set date and time and then all of a sudden you get every person to contact you back!! Horrible service. Horrible!!

I spent over an hour on hold because there is an outage in my area not that I could have ever found that out from their site because I could never connect to where the outages were. I thought that Sprint was awful and I was so delighted with the customer service of Verizon when I switched over but they have completely and utterly decimated anything that looks like compassionate helpful customer service. I honestly am so disappointed in what happened to such a great company to make it so completely useless to the customers that they serve

I have been a Verizon cell phone customer for at least 18 years. The website and call experience to customer service is dismal. You cannot log in to Verizon online (computer) without getting a text on your phone and additional steps to do anything. I live in a rural area and Verizon cell service is poor. I can spend 10 to 15 minutes just to connect. Then you listen to an AI robot recording tell you things you do not want to know for another 5 minutes.

Lies, lies lies! Just got an email my bill would increase because of phone insurance I didn't sign up for. I was told no hidden fees. Do not believe anything they tell you. Verizon will tell you anything to get you to sign up even if it requires outright lies.

I had been a Verizon customer for over 22 years. I left them earlier this month due to the high costs of my bill, the telephone AI assistant, and the customer service that has gone downhill. Since then, I have been trying to get my final bill. I get notices of being delinquent but can't get the final bill to give to my new carrier who will be paying off the phones. I have spent close to 2 hours trying to get someone to assist me. I cannot log into myverizon to get it because I shut the phones off. Therefore, you cannot log in with your number or your username. I shouldn't have to go through so much to get a final bill. This is beyond frustrating.

I would give them a 0. Their service is awful, It does not work for me or anyone in my family at different locations. They put me in a 3-year contract, took my phones as a trade-in, and then decided to raise my bill by $40 per month after being in the contract for 3 months. So now I have no choice but to lose hundreds of dollars if I stay or leave. How is this legal?

I would give them zero stars if I could. The fact that I’ve had of service with them for almost 2 years now and they haven’t even offered me to get an upgrade on my phone not to mention their cell phone coverage and service is the worst on the face of this planet. I lived with this for over a year and a half and yes, I will say the phone bill is cheaper than other places, but I guess you get what you pay for. If you want cheap phones you have to have cheap service too, and that’s what Verizon is. A cheap service. I don’t recommend them to anyone. I wish they would close down and go out of business. The Internet is OK and the only reason why I’m saying is OK is because they sent us an extender finally after complaining for over a year. So I give them zero stars. They are the worst phone service provider on the face of this planet. I don’t recommend them to anyone. If you’re thinking about switching please do yourself a favor and don’t switch to Verizon.

Very poor reception, calls constantly dropped or when they go through one side often can't hear the other. Service is slow, annoying and inefficient. Verizon is very on top of marketing, too on top of it as they don't care about you. All they want is to get your money and not provide service.

Worst service I have EVER had in Kansas City and I’ve had all services. I can’t believe how spotty service is in town. I never gave service in town or otherwise. AT&T has better derive in town as my neighbors always have service and I do not.

The worst provider. High prices for nothing. They have poor internet connection and if you are not satisfied with it, you should pay for their service anyway. I decided to try this provider and payment for 1 line should be 130 USD per month. Surely I expected good service for this price. After 1 week trial I found better provider for 20 USD! But Verizon requested to pay 80 USD for 1 week trial! It's terrible. Also they send threatened mails that if you not pay the sum they will send claims to credit agencies!

Had a fraud event and they made me wait and spoke rudely to me before a recording just said "Call your bank" and hung up on me. Not acceptable. They hung up twice. Their strategy is to make support so hard that they avoid paying fair refunds.

Deceptive sales and business practices, straight up lies to gain sales & commission. Poor customer service, we were assured that it would be taken care of by 6 different CSRs, yet here we are with some unexpected charges that we had not agreed to on our bill. Expensive with hidden fees and charges added on without notice. Reported to attorney general.

I'm charge from T-Mobile to Verizon, I have been for 4 months, the internet is terrible and I could not watch movies, the services phone is ok, but customer services is terrible, they not there to attend us on our needs, they attend for their needs. The worst company ever.

First of all Verizon's 5G network does not work after their pandemic. It is impossible to get any service. I have one bar all the time The phone constantly switches over to my home Wi-Fi and I'm making calls and using my own Wi-Fi while paying Verizon over $130 a month. I'm absolutely speechless why would I fork over that kind of money to use my own Wi-Fi to make phone calls and use my own data and still pay them. It makes absolutely no sense. Verizon is fully aware of the problem and offered me $4 off my bill. When I complained about that they changed it to $10. I told them, "This is absolutely ridiculous. You're not giving me any money off. You're actually giving me my money back that you are stealing from me every month." Customer service is such a joke. I guess they have a scripted response to probably over a million people calling with the same problem.

Top fifteen ways for Verizon lose a customer of over 20 years…

10 years ago I'd say Verizon was the best... But after dealing with them over the past few weeks after we mistakenly switched from T-Mobile... VERIZON IS THE WORST when it comes to providing a home internet service... How can T-Mobile's tower be BETTER at giving me a consistent signal when it's 3x farther away than Verizon's tower? "Within a mile away." Not only is their service garbage but it's over priced garbage.... They finally offer home internet in our area and it's laughable how inconsistent it is...

Bought new Samsung S24 from Vz, moved all my apps and data (6 hrs), called Vz to activate it and it was on the stolen list!? Too tired to try again, I returned it. Now they won't honor price on re-order.

When I purchased the phone, the rep said there was a deal that they would give me a last year's iPad for free. When I got the first bill, there were three extra lines that I never signed up for. The bill was over $800.00. It was a scramble to get the extra lines suspended. After all that dust settled, I then found out that the iPad was not free. I didn't want to pay for it and was told I could return it and stop paying for it. But the charge never was dismissed despite multiple efforts and many delays.

Verizon is a nightmare. They have 'automated" so much that it is nearly impossible to do any legit business with them. They charged me for a phone that didn't work. My boyfriend and I decided to "try" the "family plan" after seeing a promo ad on tv. His phone was never activated properly so for 3 weeks he could not make or receive calls. My "new" phone would not take a wall charge and could only be charged on my lap top which is not at all sustainable. We both got these lame new phones on a Verizon special. All we were asked to do is pay the taxes on the phones. Well 3 weeks AFTER I returned this DEFECTIVE phone Verizon CHARGED me over 800.00 for a phone I had already paid for. Now they refuse to refund me. I am currently retaining a lawyer as well as being part of a huge class action law suit that hundreds of people have filed against this behemoth of a failed company.

I have been with Verizon for three years now. My first three years was overall fine with a few dead spots in my area but overall comparable with the big 3! Then I received an offer to upgrade to an iPhone 15 from my iPhone 11 and I did NOT have to change my plan but would be on the hook with Verizon for another 3 years. I did it and it was a disaster. First they had one phone that they never did ship and had to replace it with another phone. Then they finally got us all three iPhone 15s and then told me that they were upgrading all 4 of my lines and my bill would go from 195 down to 185. Then I looked online and each line had a different monthly amount.

Last October 2023 we cancelled service out of necessity as we lived with one bar and frequent dropped calls. AT&T handled the switchover at that time and my Bookkeeper told me last month that Verizon has billed me every month since then and unknowingly she has paid $81.23 for the last six months and so I've tried to call and speak with someone at Verizon many, many times and you can never reach anyone to ask for a refund. Don't they call themselves a "Communications" company? When I see the review ratings, I cannot imagine that senior executives aren't all over these issues.

Verizon discriminates based on the state you live in. Senior citizens can only get a senior discount if you live in Florida. You can only use the lifeline discount in 4 states. This is totally uncalled for by a wealthy company as Verizon.

Verizon shut down their 3G towers causing rural areas to lose service. When asked about this Verizon stated. "That’s not our problem, putting towers in rural areas doesn’t make us any money so we won’t be doing that."

Horrible service, can’t do the job, trying to verify my service for hours and isn’t working, would not get them as a provider. Don’t risk it. Something is seriously wrong with this company and its people.

Hello I had my phone for a year now sad to say Verizon are nothing but scammers. Very bad customer service all the way around. Metro pcs is better. Verizon doesn’t care about anything other than getting money even if the phone is broken. It’s like you're making notes on a car and it breaks down. I stop making payments. I go find something else. Verizon never again will I use you. Good bye. Less stress for me. Every 5 seconds you’re begging me for money and I can’t get calls, my phone doesn’t ring, take it in for service and they didn’t care. They just want the money. Go get a freaking job. You suck.

Very unsatisfied customer and will be shopping around to find another service! We have a family account (6 lines), one family member called to try to lower the bill due to the horrible reception that we have been getting, constant dropped calls and conversations that sounds like the person on the other end is a robot. She was informed by a Verizon associate that they could lower the bill by changing the plans on the lines and they would give her a Netflix/Max package perk but failed to inform her that by changing the plan on one of the lines that it would lose its promotional deal on a device payment and lose its perks of Disney/Hulu bundle.

I would give 0 stars...20 years ago Verizon was the best.... however in the last 10-12 years their internet starts fast no matter your plan it slows. Worse than dial up ever was!!! I went from being able to use 5 gigs of data for an entire month to only 2 hours... They constantly change their policies to force you to pay more by forcing slow internet and getting texts 2 days late... I started on the 45 dollar plan with Hotspot included... changed to the 70 plan switched off and on but the last 5 years has got me. It got real bad when they put the hotspot separate..

Have had Verizon service for several years. I can see the cell tower used by Verizon from my home in Kensington N.H. After placing a new cell tower in the same spot I was unable to service from my house even while looking at the tower. Now the fun began (not) after switching carrier service two attempts to cancel with Verizon going to two stores to cancel both stores were unable to do so. Two months of trying to cancel service and several bills later contacted Verizon per phone and absolutely no help at all. If this is happening to other customers trying to cancel and unable to it might be time for a class action suit to settle the problem

I switched to Verizon last year hoping that it will be better than my previous phone company. It's literally the worst! Every month I spend hours tracking down a live person to reverse the additional charges they come up with! They have the worst customer service. You can never find a live person, the automated chat is useless, and the problem is never resolved. They reverse the disputed charges only for them to appear again next month. If you don't pay attention to your bill, for which they give you an incentive to put on auto pay, then you are charged more every month for one thing or another. I can't wait for my contract to be over so I can say adios to the lousiest company I have ever given money to!

I have been with Verizon for 10 years. I never have been satisfied with customer service and billing. Today I made a accidental overpayment on my payment arrangement and they refused to stop payment on my transaction knowing I only intended on making a lower payment. They act like they are doing everything they can for you but really don't care about their customer's quality of life. All they care about is what money they can con you out of. Seriously go somewhere else for all your phone needs. They don't care about you here.

My nightmare with customer service or lack of it! My new contract with Verizon began on April 1, 2024; I had ordered a new phone and signed a contract via virtual advisor and picked up my new Apple Iphone in person at the Verizon store in Garner, NC. Fast forward a few days and I began having dropped calls as well as my phone going to SOS mode every evening! Contacted verizon and was offered several things to try. Over the course of the next few days nothing worked so I called back and was told more things to try.

We were long time customers with Verizon. My husband's phone was not working properly so he called Verizon. The problems were confirmed to be covered by his insurance and Verizon sent him a new phone. Once all info was transferred we returned the old phone. Everything was fine for about 2 months. Then Verizon said, we didn't get the old phone back, then ok we received it. Then they said we owed $250 because we had dropped the insurance coverage . Not true because we always paid the same amount.

I have been a faithful Verizon wireless customer since the early 2000's. I had a discount for paperless and autopay. However, in April of 2024 you can no longer use a debit/credit card and have to use a checking account. BE CAREFUL and read the fine print. You have to use a link they send you which then goes through an app called Trustly. You give Verizon access to Personal Details, Bank Account Details and Balances, Bank Account Transactions, Bank Account Statements, and Tax Documents for the last 24 months. If you do not give Verizon access to this information, you do not get your discount. Why would verizon need your tax statement personal information???? Something fishy going on and little too much info for a cellphone provider. Went to the store to give them the checking account info and they said you have to use the app only.

Words cannot describe the hate for this company that I have at this very moment. This review post is going to be a rant, a loud story full of energy that signifies nothing but man am I ANGRY. Today's post has been brought to you by the corrupt morons at Verizon. If I could rate Verizon -5 stars that would not do justice to the absolute dumpster fire that is this corrupt empire's business model. Hidden fees galore, price at first glance fantastic, you think, 55 "bucks" a month, that's not bad. Until you get your first bill for 266 USD. You're absolutely floored, disgusted, scared, how will I ever be able to afford this. I'll just lose my electric for a month. Next month will be cheaper. Maybe this is all just startup. Next month, next bill same story. This goes on etc etc, we cancel the contract 4 months in and consider it done.

I would give them no stars but I had to if it was up to me I would give them nothing. Sad company. My husband has a business and he wanted his phones to have business lines so we decided to get out of our carrier that we were with and go with Verizon. That was the worst mistake that he ever did. They imported online. When we were call to find out what was going on that our service was not connected they couldn’t find our numbers. They couldn’t find the import. It was horrible, so five lines only one line got imported with that one line that got imported. It’s been a nightmare. I’m still dealing with them and they still can’t find the number so I had to get a new number with the old carrier that I had that is Metro.

I think Verizon is terrible. Anytime I have asked for help in the store or through online chat or calls, I never get help. It takes hours and hours. They lure you in with deals and then you find out the lied and they charge you more! Their service is spotty at best. I’m paying for 5G yet my phone is slow and says lte, all of the time. We also have the internet and we had to get a wi-fi extender and it still disconnects all do the time! They said, "Oh get internet and pay $25 a month. They charged me $40! That is not what the man at the store told me."

Red flad, red flag, red flag, red flag, red flag. The worst service & worst company. I thought T mobile was bad, hell no, Verizon is big hell no for me. Do not switch over whatever you do. Don't do it.

Jarred has been my Verizon representative for more than a year and a half for a franchisee in Lacey, Washington, and I felt it was necessary at this time to give some recognition for the service he has given me during this time frame. Jarred is exemplary delivering straight talk, filled with helpful facts about the products that line the Verizon counters, and he knows what accessories would be great with them. Jarred doesn’t really sell, like a sales job, instead he is more a collaborative styled expert that shares the benefits of getting a particular device. He is like an insider, giving you an advantage. He has inside skills that show competence, measured delivery, patience and an understanding demeanor that I think, makes me comfortable with the Verizon service.

I signed up for Verizon 5G when they came knocking door to door. That whole process was pretty easy. I ended up not liking the service. I called and stopped service which was also very easy. My issue is I have been trying to return the internet cube since March! It is now May. I've called 3 times and keep getting told they are sending out a return kit. Now because it's not returned, they are trying to bill me $257! How hard is it to send out a return kit? And yes my address has been verified. I'm so over Verizon.

Since Verizon is offering Disney bundle, I will definitely not switch (and I was researching a new phone plan) from T-Mobile and was very surprised that your company would offer such a deal when Disney & HULU are losing so many customers due to all the scandals coming to light. DON'T HELP THEM! PLEASE. You drop them and I'll switch. I will be posting my opinions on media and to my church network asking them not to switch to VERIZON and for those who have Verizon to switch to TMobile. I've been their customer for 12/13 years (along 6 family members). I hope that your sales go down because DISNEY needs to be punished, not helped. Think of all the children and women abused by their industry.

We switched all our family member's phone service to Verizon because they offered free IPhone. After being with them for more than a year, they overcharged $1700 for those free iPhones, I have been calling them many time, they always promise they will apply those credit back to me because they made a mistake, however it never happened. At this point, I am so done with Verizon. Nobody should have to dealing with overcharged bacısı their mistake and being lied to their face again and again. Btw, if your phone line get disconnected because of payment, you can’t even talk to a customer service until they force you to pay them!!

My wife and I have been with Verizon for 17 years. While we were happy at first, customer service has constantly declined over the past 10 years. We've gotten to where we won't buy a phone in their stores, and finding someone to help with a problem has gotten harder and harder. So, while the coverage is 4G LTE good (5G not so much), the rest is poor.

I am having difficulties getting a detailed response from Verizon Wireless, writing, in New Jersey. On March 30, 2024, I switched mobile providers from T-Mobile to Verizon Wireless. There were a number of issues with the delivery of the four phones. After transferring the phone to Verizon Wireless, I continued to have problems.

Verizon, like all internet providers, continue to disappoint. I had a meeting with a rep and a "solutions specialist". The solutions specialist did not study the information I gave on our business needs - we are a seasonal business - but her solution sounded exciting and doable and she proposed a 3 year affordable device upgraded contract, paid monthly. The monthly wasn't a problem, but she forgot to add that if we disconnected service after our seasons (which we have done for 5 years with Verizon, as she was told), we would have to pay for the device in full. So what was $50 over three years (for each 120 locations) it was now $400 each for 70 locations (5G) and $300 each for 50 locations. So what we thought was going to be an upgrade for $6000 over three years, now became an upfront of $63,000. Her backup plan was a lesser device for $99 each, "if that helps". So, another disappointment as we slog through the yet to be honest and helpful ISP jungle. It is shameful that these huge companies can just run roughshod over people without paying a price.

Horrible service and quality. Customer service is alright, but was lied to far too many times and the prices are too much for phone and internet. First was told we would get a "free" Xbox and Disney+ with Fios service and then we were told we got "free" phones. The cost has been more than $250 per month for both.

I upgraded my phone and was told that my bill would only go up "$1-2 because of the offers". My bill doubled the next month!! I've spoken with three customer service representatives and they all say that it was fixed, but the bill continues to show the incorrect amount. FRAUD! Apparently, they learned nothing from the recent legal settlement.

No resolution to my issue BUT the online agent wanted access to my phone, tried to sell me a new plan and a new router. TOTALLY USELESS support and a waste of time. I will reconsider if I want to remain with this company.

For the last 3 months Verizon has overcharged me. They promise every time that it will be the regular amount but it's always $40 -$50 more than they stated. I got it writing each time...but they don't care. I've had them way too long (17 yrs) to be treated this way. I'm now shopping around.

It's the same service as any other company only difference is Verizon overcharges. I have 4 phones and 2 tablets, my bill is 500 a month. Ridiculous. Why are we allowing these people not just Verizon but other companies to steal from us and laugh in our faces. Be smart, go to Cricket or Mint Mobile that's what I'll be doing in the next month. Verizon offers a ton of incentives for new customers but nothing for loyal long-time customers. It drives me crazy that I've let these people steal from me for over 10 years. I'm obviously dumb and should be getting some type of disability check. Customer service poor, actual service poor, travel 20 minutes away and calls drop, too many trees, no reception.

Been a Verizon customer for a long time more than 10 years. This company took over the service I had before, Cingular, before that att. Like I said was a dedicated customer till today. I paid for my service and still no service has been granted after asking 7 different customer reps changing the story asking the same questions and me giving them sensitive info. I was told to turn off phone and it will be fixed. I did what was asked every time and then some, but nothing worked so I asked for supervisor was told no. After the 7th person denial finally gave me a supervisor but they would call me back. I get a call back from maria supervisor saying that my sims card doesn't match my phone which is weird because I've had the same phone and number for more than 5 yrs but after all this time and after I paid, my phone service sucks worst and now no data. I feel that I was ripped off.

This is by far the worst Online buying experience I have ever tried. They offer you online discounts to purchase and set up a service for a cell phone but won't allow you to complete it online. I still had to use their chat service and chat with 3 to 4 different agents on 3 to 4 different occasions in a week and a half time period, to go over the same information that I was trying to purchase. I received no less than 15 e-mails letting me know that I still had tasks to perform to complete my order even after I received order confirmations and receipts. The tasks they wanted from me were to upload my drivers license and proof of address documents which I did no less than 7-10 times in which I would receive a message that my order would be cancelled and a few days later....IT WAS! EVERY TIME!

Verizon store is telling people you get new phone without rate increase or contract and Verizon doesn't seem to care about or do anything about it but just let it continue. Verizon told me I was stuck with a 3-year contract. I was told by one of their stores I wouldn't have a rate increase. Wonder if there is enough like me out there for a class action?

The sales rep promised $250 in gift cards. The confirmation email says I'll get them. But I never received them, support says they don't have record of this, and keep sending me to other departments endlessly. It literally says so on Verizon's email! What a scam.

High prices and then when I upgraded I lost all my discounts and extra stuff. Also I pay my bill early and they tell me I have to pay 10 dollars because it wasn't automatically deducted. WTH is this? Good Lordy. I am seriously considering getting a prepaid service and send my stuff back.

I have been with Verizon for over 18 years. I decided to change to a MUCH cheaper provider. It took me 3 days and hours on the phone and chat with them before they finally allowed my phone number to get ported out. Then I couldn't log in to close out my account and had to call and of course wait on the line forever. When I finally got to talk with a live person, they charged me $10.00 to talk with her to close my account!

Truth and facts: Poor customer service and communication. "Bait and switch" with their internet service (wrong price and plans). Verizon sent Internet equipment even after I canceled within the same hour of ordering leaving me the responsibility to return the equipment (out of pocket) by a deadline or I will be fined. Unprofessional and unpleasant experience.

A total incompetent company, with -0- customer service. Since they took over Straight Talk they ruined it. If you call customer service they are some other country where they do not speak proper English. Maybe if the CEO Hans Vestberg would care about customer service the corporation would hire people who can speak English. But why should he? He gets his $25 million salary no matter what. Why should he care. I originally signed up for Straight Talk in 2015. Since Verizon took over had no customer service. So today I choose a different carrier.

My family has been with Verizon for about 10 years and honestly had only good things to say. Unfortunately, now that I just opened up my own account that's changed. Before my very first bill was due I tried to sign up for auto-pay and also accidentally hit pay current bill. Well turns out I mistype 1 number in my routing number and was never notified that the transaction didn't go through. In fact, I was actually told the opposite, confirmation number and all. I only found out about the issue because of an auto-pay cancelation notification that came 12 days after enrolling.

Verizon sucks, charge way too much money and half the time the service sucks, definitely stay away from this company. They gave me one price to sign up and then when I got the service it was almost $100 more than they said it was going to be a month!!!!! Sad. I would rather go to Metro pcs for service. A lot cheaper and better service!!!!

If I could give zero stars I would. 20 plus years and they will rob you blind. No English speaking Representatives available ever. Horrible customer service. Switched to T-mobile My bill is less than half the price for 6 lines.

Over 20 years of being a customer and all I can get is a Verizon assistant. The absolute worst customer service ever was on the phone over 3 hours with billing last month. Oh yes we overcharged you but bill came out and nothing has changed.

Verizon FORGED my signature on their contract! My bank determined they committed FRAUD when they took money out of my account WITHOUT my permission! They sent my account to collections... I DO NOT recommend this cellphone provider!

I transferred my Verizon wireless to a new provider back in November. They kept telling me that I still was subscribed to a number associated with my iPad. I had no idea there was a number associated with it and never used the iPad outside of WiFi. I told them to cancel it as I never needed it in the first place. I paid $20.81 to finalize what I thought was the last bill, confirming it with a person on the phone and also visited the store. I kept getting bills to the tune of $221. They assured me that it was paid and would have someone call me if they had questions or concerns. Never received a call, and I ignored the bill.

I just had the pleasure of working with Tariq at the Verizon store on McKee Road in Madison. My screen protector needed to be replaced. He was very kind and professional - a true asset to the Verizon company.

Terrible company. Terrible service. Terrible management. Was with T-mobile for over 20 yeas....Had more issues with Verizon in 6 months than the entire time with T-mobile. And.... the customer service people they hire from small countries are NOT trained properly and do not know how to solve problems and make customers happy.

Verizon customer service is a joke. Recently switched to another carrier for a better price and Verizon sent me a bill for the last month that I owed, no problem. I have been trying to pay it for some time now and the Verizon website says that there is no record of the account, then I get automated phone calls from Verizon to pay the bill by phone, when I try it says no record of the account. I stopped by the Verizon here in Allegan and the only employee there told me that he was on break and would not take my payment. My phone service has always been top notch but their customer service is in the toilet.

After 2 decades of being a customer I have never been treated with such disrespect. Legal documents of signed contracts changed on their website not aligning with the actual paper printed documents. Then smoke and mirrors because no one can explain why, how or what they are charging when it's not the same as the signed agreement. All in all thank for the poor customer and overcharging over the years. Been a great ride to the cleaners.

Cody at the Niagara Falls Blvd. store was just so kind and helpful trying to help me rectify a problem. He put me in touch with Paul ** who was most accommodating and solved my problem. Kudos to Verizon for hiring such wonderful service reps.

Updated on 05/06/2024: Again, Verizon does not deserve a star, if fact it should be a -10 stars! I am still being harassed by Verizon! I have been trying to close this account for a good 3 months, and finally I believe all my numbers have been ported over and the account closed. One little hiccup: they indicate I still owe for 1-3 months? I have questioned this again and the response I got was: "Oh your bill is so high because you are paying off the desk phone".... I was paid off in october of last year.

I recently purchased the S24 Ultra from Verizon. They had a promo for $1000 off when you trade in your phone. I traded in my mint condition S22 Ultra. They sent me a box and shipping label, to send my phone to them. It was a time sensitive thing. I sent the phone back the day I received the return kit. They made a mistake on the shipping label, and the phone was delivered to the wrong address. I finally got that straightened out, they told me all was good.

I have been a Verizon customer for 18 years. Very pleased up until a few years ago. They have the worst customer service. The different departments do not communicate with each other and trying to talk to a human is almost impossible. They have become too big to take care of the customer issues in a reasonable amount of time. My last experience, on chat, the person or robot was not help in resolving my billing issue. And then, the chat ended without letting me know or resolving my issue. I have come to despise Verizon customer service. There has to be a better way???

Verizon Wireless ruined the phone I bought outright from Samsung and had had for less than a month, their fix was to give me the same phone from them, or so I thought. Instead they gave me a "trade in credit" which is essentially just a contract for a no contract plan. You have to stick with them for 3 years or you lose whatever trade in credit you had. I then did not have service at my house, was missing important work calls and texts, I stated I was going to just cancel with them anyways and that was when I was finally told the above. Which was apparently on page 16 of the stack of papers they gave me.

Verizon services are ridiculously over-priced. They try to get you into contracts which you can then not get out of. The employees all give different answers. Once you are a Verizon customer it is almost impossible to change to another provider.

The worst company that I have had the misfortune to do business with. Do not trust their promotions. There are many hidden costs. Every time I talk with them, I am given a different quote and often contradictory explanations.

I have an Iphone13 and it is freezing up and going black or white screen. I called to have it replaced and after 34 minutes of difficulty, they said the replacement was shipped and will be here in 2-3 days. After 6 days I called back and talked to Lily, and she left me on hold and eventually Mark came on the line and told me something completely different and said to hold and then it went to an option that did not apply to this situation and then just hung up. Then I called back and talked to David and he told me something completely different again and suddenly I was talking to Sara and she could not even find my original order number and once again told me something completely different. My issue was NOT resolved after over 2 hours on the phone.

In order to save over $120 a month, I decided to move my phone service from Verizon. This should have been a seamless process, and the added bonus of being able to keep my number. In the middle of the transfer, I was locked out of my Verizon account, and unable to retrieve account number or PIN to finish porting my number.

I have been with Verizon 3 years and the customer I received today was the worst. They need to close Verizon down. They will not work with you at all and I just had heart surgery, those foreigners are very nasty. They need to do something about them.

Not recommended, the services is terrible. I was at work and my phone totally disconnected for all service and I wasn’t able to call or message for an emergency. Also I did a trade-it-in at the store and they didn’t explain me how it work and they just totally want me to pay more than what the phone cost to pay it fully.

I was with Verizon for less than a month and paid a month in advance. My number ported out after 14 days due to the service not working in my area. They billed me for an extra month and sent it to collections. Verizon refuses to work with me on this, and the collections company doesn't care. I have seen multiple billing errors with Verizon Wireless and it seems a little more than coincidental.

Verizon corporate office contacted me and absolutely did right. If the customer service reps are unreasonable there are people above them that are wonderful.

store! We got passed back to corporate and they had a different excuse every time we called in! OUR WHOLE FAMILY LEFT THEM! We all had terrible results after leaving another cellular service for supposedly a better plan. Stay away or pay the price… Not the Verizon we used to know… They just take your money…

I was offered a plan for that included a new phone for an additional $20 a month, and was told that my phone would be an adequate trade in. After a month, I was given an over $400 chargeback. Whatever a chargeback is. I've spent over a week and many hours trying to get it removed from my account being told many times it would be removed that day and it wasn't. I will never use Verizon again.

I called Verizon about letting them know about two down telephone wires on the 2500 block of East 28 Street in Brooklyn. The cable are in the street where children are walking. The city stated that Verizon handles all maintenance of telephone poles and cables. The Verizon call center refused to let me reach a real representative. Instead, they (the bot voice) only ask me about my own phone account (which is irrelevant to the emergency). Then, they told me it will take 50 minutes before a Verizon representative can speak with me (with no hint of whether that person could do anything to help, other than sell me a phone plan).

I’ve been a loyal Verizon customer for years, but my recent experience has left me deeply disappointed. About 10 months ago, enticed by the promise of affordable internet at $29 a month without any contractual obligations or equipment fees, I made the switch from Comcast. However, what seemed like a fantastic deal quickly turned sour as my bill skyrocketed to over $80 a month. Despite numerous calls to customer service and providing the name and contact information of the initial salesman who set up my account, I learned today that none of the representatives made any note of my concerns or contacted him for clarification. This lack of accountability and transparency is unacceptable.

I would give 0 stars if I could. They have people working for them that lies to customers. I guess they get paid to lie. It has been a week and here I am again on the phone trying to see why they lie. They see what the person told me and here I am getting hanging on a tree with this lies. I wish people could see this is not a good place. Go to T-Mobile. I have a few of my people going to tmobile because Verizon is a JOKE.

I was robbed, I don't admit it. I demand a solution to my problem. I went to a store to pay my bill and they transferred my phone to the Verizon account, since I only had internet and it was terrible, now I got a bill for $200 dollars. I demand Providence*.

I have been a Verizon customer for 8 or so years and the last 4-5 years have been awful. Verizon has some of the worst in-store, on phone and online customer service I have ever experienced. The call quality is not superior anymore either.  I am unsure if it's a location issue or Verizon issue but the instore agents lie about discounts, sales and prices as well as adding charges to your bill without your consent.  In the past I have requested lines to be removed as well and lines were never removed. Today I was told I would receive a $25 loyalty discount, which is great! Once I got off the chat with the agent he changed it from $25 to $10. I then got back on the chat and have been told I don't qualify for a $25 discount, even though the agent offered this. I am 2.5 hours into this chat with customer service and they refuse to honor their discount THEY OFFERED.

If I could give 0 stars I would. My phone was stolen and I am on vacation. The only way I can verify who I am is by a text or a call to my stolen phone? That makes perfect sense! Then they say, "We can email you," problem the email is a business email that I can't access off site. Bottom line is they won't take a payment to pay off the stolen phone so I could get a new one. But they will take my monthly payment. The solution given by customer service is "Sorry can't help." 20+ years of service and this what I get!

After 20 years paying my high bill with Verizon and been a loyal customer the moment I needed help. Verizon didn’t care anymore but they just harassing me with a bill. Because I had to discontent the account for health reason and go in public assistance because I couldn’t work and my saving went fast having a family. Verizon is a mob mafia criminal company. You are good for them until you pay their salary otherwise once you leave them you are no longer good. So Verizon is a big ripoff mobster criminal corporation.

A little not known fact. If you are getting a promotional credit for your phone it is not transferable if you have to open a new account. Our job provided cell service and phones for us. When we left our jobs and wanted to transfer our phones from our business account to our personal account Verizon took away all credits. Over a thousand dollars in credits. I feel like if they offer you the deal to begin with they should continue. This policy needs to change because it is misrepresentation. Now we are out over a thousand dollars and all we wanted was to get our phones put in our name. What a HUGE ripoff.

I'm a RN in 2022, I completed the required ID.Me and received confirmation of approval in my email. Verizon never applied it for 2 years. I frequently called and got the runaround. It was finally fixed end of 2023. Verizon representatives Pandy and Delvin promised me, I would get my account adjusted. This never happened! Verizon ripped me out of almost 2 years of a discount they promote because they made a error. Verizon is a huge company ripping off their customers anyway they can.

Yesterday April 13 2024, we decided to switch from Tmobile to Verizon. Everything went well and we were asked to pay about $150 for taxes. We were told to go to the nearest Verizon branch to pick the 3 phones. And today we were shocked to learn that our application was canceled with no given explanation. We have been with t-mobile for over 14 years with no issues. I can certify that not only Verizon just lost us as vr very good customers but they will never get a good report from us and will lose more customers if they keep behaving like this.

I went to the Clifton, NJ store to buy a new phone. There were about 5 Verizon reps, not 1 approached me to help. The 1 in front asked what I was looking for and pointed at the new phones not asking anything else. I left and called to order new phone with some rep in CA. I was on the phone with this idiot for 1 hr. She screwed up order. Long story short I had to cancel order and it took about 20 calls and almost 2mths to get my refund. Verizon is NOT what it use to be!!! Save yourself the time and grief!!!

My complaint is directly with Verizon as apposed to their phone. I have been attempting to get help with my phone. Have spoken to several agents to no avail. I am unable to connect directly to a specific store. This has been going on for over a week.

Today we had an interaction with Taylor the manager at the main store on Three Notch Road for California MD and she was very rude. Had no customer service skills. When speaking with us, she was not willing to help and had this attitude as if she really doesn’t like people! I would not recommend working with her. She should learn how to be understanding when problems arise with your phone bills or any type of situations. She over talks customers instead of listening. In my opinion she should find a new profession which does not involve people customer service!! The guy working with her was much more pleasant and should maybe think about taking her job.

I just purchased a new phone through our company plan. Transferring the data is never as easy as it seems when you are challenged with technology! (lol) I went into the Verizon store - Olathe branch #4061 & dealt with Leo! He was able to troubleshoot & resolve my issue with my Apple ID. He was extremely kind & went above & beyond to make sure my experience was a good one!

NEVER GET VERIZON HOME INTERNET - PLEASE SHARE! I don't like to make long posts complaining about a company but I've pretty much exhausted all my options and this seems to be the ONLY way to get someone higher than some customer service rep to do ANYTHING. I had Verizon home internet at my previous address but had to move out last February. The apartment I moved into was about three miles away and I have a roommate here who already has internet so naturally I decided to cancel my Verizon home internet. I go through the process of cancelling with a representative online and they tell me they are going to send me a return kit to ship the modem back. I provide them with the new address I'm moving to and am told I will receive it in 7-10 days.

I became a customer of Verizon Wireless through identity theft and an account fraudulently opened in my name. The process of getting this claim done and the customer service from Verizon has been beyond infuriating on top of an already stressful situation. I would never deal with this company by choice. The fraud department is terrible as is customer service they're providing. Completely unhelpful and makes you jump through hoops to cancel an account.

I've owned my current Samsung Galaxy smartphone for a little over 2 years. I purchased it at an authorized Verizon store. It has been the PITS!!!! I swear to God, I am unable to do anything on it besides text or place a call!! I can't even Google a p#, I can't send my physicians messages, which are needed frequently, unfortunately. I can't open any apps, especially my banking app!! I've lost connection during very important Zoom meetings or I can't even connect. PERIOD!! I'm unable to respond to my coworkers in an app called Teams. I can't listen or watch shows/programming. The list goes on!!!! I've gone in person to my local Verizon store in Bellefontaine Ohio. No help!!! I've called countless times. NO HELP!!!! I'm thinking of rounding up a group of my friends and stand in front of a Verizon store with signs!! I'm not afraid to do this!!! How can they remain in business with this shoddy service!!!! It's UNCONSCIONABLE!!!!

Verizon customer support never gives correct information. In my case I joined a line where I was eligible for a iPhone on them when I traded my iphone 11 in September 2022. The line owner came out of the line and had transferred to another person as he had some other person to take the ownership. Verizon customer care ensured that the offer will be transferred but unlike the case I am paying 30$ for the device now which made me at a loss. Nobody is able to help this case and I am now contracted to pay full amount for the device.

I visited the 770 Lexington store in Manhattan to resolve loss of connectivity on my mobile phone. The three men who aided me because the identification numbers on my mobile phone had been changed by a third party were **. They contacted both the Fraud dept and Customer service dept to resolve this issue which was lengthy and exhausting. It did not deter them. And I give them the highest recommendation.

I have had Verizon for years. A month or more had to replace my phone. Had special, thought it was free and the Tablet and watch. I didn't realized that I had to pay service for all 3. My bill is horrible 238.15. If I had known this wouldn't have got the 3 free items. They are killing me with price. My husband has stage 5 cancer and I work 12 hour days away from home over 15 hours. We are older he is 81 and I am 70. But with this horrible economy. I have to work. So from on your office and TV should state, we will changed for 3 for these so called items. Shame on Verizon.

I discontinued my Verizon service on Jan 4 due to their ridiculous high prices for international (Mexico) service and went with ** that was a fraction of the cost of Verizon. Plus, you buy a phone on "lay-away" and your bill never changes once by anybody's math you'd paid it off. But, now they continue to charge me after my number is gone from their system, and after I called to question a month's charge ($84) a month after no service! The guy on phone said I was "all set" sorry for the error. Again, bills came, called again yesterday and if I don't pay the bill and late fee ($128) they say I'm going to collection. I have an 800+ credit score. I pay my bills, and yep, they got me paid this one. Now what? Sent a nasty letter along with my check. How can they charge me when my number was switched over? My old phone cleaned got a new one?

If you don’t have Verizon I highly recommend it stay that way! I’m they really know how to screw you down the road some how… 2 year agreement and several months down the road my bill changes and is $10 higher because they have the right to do that…. No way that’s not what I signed up for…Do not get Verizon.

Customer Service Reps Lie. I have always considered Verizon the best for getting a signal even in rural areas. We have had a business account now for 8 years. Unfortunately, their customer service is beyond AWFUL!!! I had a phone that had issues and they offered the free Upgrade of a Samsung Galaxy S21FE5G. What a piece of junk! I took it 2xs to the local Verizon store where they zipped through it saying that there were too many apps causing an iss...I never added any. Then I phoned customer service. They replaced it with another of the same with the same issues as the 1st one. In addition, it took about 4 hours to get it set up with help from technical support. I phoned back and requested that they send me a new model, one that I would actually have to pay for, not a free phone. I arranged it and they texted my husband for his consent, which he gave (the business owner)..

I wish that I could give a zero star rating. I always bought my iPhones outright every year and went to the neighborhood phone store to get it on a $60 month to month service. But I thought it made me more of a mature woman to finally go to a major phone company finally. I got personal cellular service with a Verizon Wireless associate over the phone. After being told and assured of what my monthly bill amount would be and that I was not in a contract I got the service. I mailed them my new iPhone that I bought outright, because they said it would lower my monthly bill amount. I called Verizon multiple times after the phone credit was never added to my bill. The associate asked me for records that they should’ve had.

I was in need of a phone and went to Walmart to get a new one. A third-party representative tried her best to get me into a Verizon phone. Everything was almost complete but I had that gut feeling that says "DON'T BUY THIS" and I changed my mind and left. A week later I received a bill from Verizon. So I'm going down there and getting this straightened out. What nerve to finish the process after I'm long gone.

Text won't send out for days. No service ever anywhere ever since 5G phone calls? That I don't receive or don't send out to other people. And I own a business which is costing me a lot of extremely high bill for no reason when the service is terrible and always having issues. And technical difficulties. I would never, ever recommend Verizon to anybody. That used to be great, but in the past couple years they have become complete and utter garbage overpriced waste of money. Costing me money because of missed calls and texts not sending or receiving. Meanwhile it says full bars and five g. Horrible. Trust me go somewhere else with your money.

I went to a physical store to close my account as I had chosen a new carrier. I asked to be billed separately from my last bill for the remainder of what I owed on my devices. I signed the termination of contract with the customer service rep. Following this I had no access to my account. Suddenly I have a huge payment come go through. When I called customer service they told me my account was still active and still had 2 lines for my kids' iPads. The customer service rep was so unprofessional and tried to tell me that even though I had closed the account and paid off the devices they could not refund the payment that had come through because my autopay was not turned off and my account was not closed even though they had the signed account termination document. Worst phone experience ever and horrible customer service!

I have had Verizon Wi-Fi since we moved 3 years ago. Had to replace the router 3 times in the last year and now the WiFi went down in the middle of my work day - I work from home and when I called had to wait until the afternoon the next day for a service rep to come out and repair their equipment that failed on the pole outside my house. I lost half a day of work and then the next entire day cost me over $300 and they wanted to credit me $6.

I recently had the pleasure of speaking with Verizon Wireless Executive Relations Representative Gilberto and was thoroughly impressed with his professionalism and perfect communication skills. From the moment I reached out for assistance, Gilberto was customer-oriented and focused on meeting my needs. First and foremost, Gilberto's communication skills were exceptional. He could clearly and concisely explain complex information and policies in a way that was easy for me to understand. He was also an active listener, taking the time to understand my concerns and address them promptly. In addition to his excellent communication skills, I was also impressed by Gilberto's professionalism. He was courteous, and respectful, and maintained a calm and composed demeanor throughout our conversation. He truly embodies the qualities of a professional representative and made me feel valued as a customer.

On March 18th I got my bill, it was in snail mail, it was 3 pages, 2 of them general ad nauseum... 1 page was about my service, 2 lines $99.38 for one line, $81.62 for the other. No description at all, just that total. The page had a QR code, I used my Verizon cell to snap it, all that did was open up a login, that required a code sent to that cell, when I went to my messages to get the code, it was there, but when I returned to the page asking for that code, that page was gone. So, repeat, the above, same thing, like an idiot, I repeated and the the reply was lock out.

A Verizon rep came to my house offering $50 per month for 4 years for 1000/1000 speed. Sounds great. They said they would charge me $89.99 for the initial set up then it would go down to $50. It did not go down to $50. I go around and around with their customer services reps and there is nothing they can do. They can't honor what their sales people are advertising. Then I asked for compensation for my wasted time and effort and they said they couldn't offer me anything. Not a discount on my bill the next month, not a gift card, nothing. Literally a "we are so sorry that happened...." and nothing else. So yeah horrible experience. 0/10 would not recommend.

I’m a new customer to Verizon Wireless. When I agreed to a new plan and a transfer from att for two phones and 1 iPad lines. I would uses my present phones and phone numbers. The agent on the phone said that there would be no setup charges. They were unable activate my phones via phone after 2 hours. We agreed for me take the phones and iPad to a Verizon store. They was able to activate all of them. The next day I looked at my order and it showed a 35.00 charge for the ipad setup but no charge for the phones I called customer service and told nothing could be done about charges. I asked to speak to a supervisor and told he would call me back in about 30 minutes. Never happened. Not sure if I should just go back to att.

Verizon unlimited is anything but unlimited. After a certain amount of data is used, they throttle the connection. By definition, the unlimited service is not unlimited. I cannot get reliable quality service in major cities, or our in the country. My son is on Cricket Wireless and he hardly has any issues. It is cheaper too. Save yourself some money and the headache, and go to Cricket Wireless instead.

Do not upgrade with Verizon. Go to another service. The bogus charges are outrageous. The service is terrible. The 5G is nothing more than a gimmick. If you call to speak with a human they want to charge you an additional fee to figure out how Verizon is taking advantage of you in the first place. DO NOT RECOMMEND DOING VERIZON!

Supposedly they have this promotion: when you order AirPods Pro you can get the second set at 50% off, so I placed my order for 2 sets, and they charged me as expected for the 2 sets, but when my shipment arrived, I received only 1 set. After calling to inquire for my second set, customer representatives seemed to help, but no matter what we discussed and even I had to pay again for the second set, I never received it, they automatically cancelled the order… That promotion is a lie!!! They want to attract customers, but they don’t plan to honor their promises!

Verizon workers are very nice but it takes a miracle to get an actual person on the phone. They have very limited helpline hours and the system will abruptly hang up on you and say "We're closed; Goodbye". I had to make 3 calls lasting over an hour each with still no resolution. Calls are farmed out to very polite people in the Philippines who try their hardest to help, but upper management doesn't give them enough authority to take any meaningful action. They say they have the issue written down for the leaders of their team, but no one ever calls back. Verizon needs to center their business on the customer or they will continue to lose market share. They charge triple the amount of more reliable phone companies. I'm so glad I quit and am saving over $1,000 per year by using a more ethical company.

Called Verizon because of the specials they're running. Spent 2 Hours texting them to get internet. Sometimes 10 min. Between responses. No way. I went back to spectrum and they lowered my rate for a better deal. And I could talk to a real human. Cheaper is not better always.

Do not get this service. It is the worst service I have ever endured. I was just on the phone with a representative and I asked to speak to a supervisor. The lady put me on hold for a little close to an hour and hung up on me. I am literally on hold again because I had to call back. I do not recommend. I have problems out of them every month.

Be wary of Verizon Wireless promotions. Back in December of 2023 I switched to them based on a promotion that advertised an X Box S series console if you switched over from your current plan. I did as instructed and was told my X box was ordered on December 6. I have called 4 times and was told by their reps that it was back ordered and I would have to be patient. Now I am told the promotion is over and I won't be compensated. The sad part is the wireless is worse than my old company. They told me that was due to the lack of towers in my area. I did not experience this with my previous company. All in all, the total experience was a waste of time and money!

I'm been having problems with a Verizon bill. I've been trying to pay only what I owe but Verizon customer service can't seem to help me. I've called Verizon customer service 7 times and they don't take notes for each call.

No Internet. Called Verizon. The IVR takes forever to get to a live voice. The lady pretended to trouble shoot with me. After that, she told me it will take 4 days for some to show up. The exact same thing happened to me while there was outage last time. When I say it is unacceptable, she said let me escalate. Then I was put on hold for more than 30 minutes. No one ever answer my call. Guess what happened last time. They got issues from their own end. Couldn't they reset From their end?

Worst network I have seen in my life, customer service is horrible. They will torture you for everything. I never got a good signal on my phone with their best plan. None of them will answer properly when you face issues

Don't sign up. They're a joke. Their internet won't work even when you pay the best one. Also if your box breaks you can't send it back. You're just be charged 200 for it even after calling 5 times but they never fix the issue. I'm reporting them to Better Business and I'm getting a lawyer so I can get out of the contract bc they have not kept up their end of the contract. I don't even know how they're still in business. If I could give negative stars I would -5/5.

I wanted to adjust my data plan because I was in an area where I was going to have to use WiFi extensively. They disable your login if you don't login every few months so I had to complete a password reset. They require using the phone to enable a password reset and I can't perform a passport reset if I don't have a cell signal in the first place! Everybody else has an email option to reset a password, but not Verizon.

I Went to the Verizon store at Rockway Mall New Jersey and the guy at the door was extremely rude and not helpful. We'll not go there again unless I need to but hopefully I never need to! I was looking to add lines to my existing lines. And got zero help from the guy who talked to me like I was an idiot

This has been the worst cell phone service experience in my 25 years of owning a cellphone! The salesperson told us we were definitely approved for discounts being medical providers (which we told him exactly what our job titles were) but once we purchased phones that was not the case! Our Bill was supposed to be in the $80.00 dollar range but ended up being $200.00 plus. The coverage was not what we were assured it would be, once again we were very specific on where we needed coverage. When trying to pay final bill I was on phone for over hour. Now months later we received a bill for $ 400.00 dollars in gift cards that we did not receive. After 1 hour and 20 minutes we now have to accept new gift cards to go and pay off the gift cards we did not receive! This is the WORST service I have ever received, and the process to rectify Verizon’s poor service is pathetic!

Horrible customer service and charged my account several thousand without prior authorization. Refused to give summary of charges and said since they had automatic withdrawal they could take any amount they wanted. Do not trust!

What a terrible experience. I was talked into getting the gateway internet box for my business by an Verizon agent and after only three weeks of using it, I called verizon to tell them that I was going to send it back to them because the device was horrible. "The internet connection was never worked." I asked what was the process to send it back and they told me that all I had to do was to go UPS and create a label and sent them the tracking number and after they were in receipt of the tracking number the line would be disconnected. And that is what I did.

No option for "0" rating. This is about Verizon cell service and auto pay. Accidentally made two duplicate payments on Verizon Credit Card. Because ONE OF THE TWO PAYMENTS OF $6000 did not clear they closed my account for "future intention not to pay". Because of this I was knocked off of the auto pay with Verizon cell and would not get credit for $10 each line every month. Spoke with Ed on 3/11/24 and I TOLD HIM that it says that I won't get the discount if I use other than a Verizon credit, debit card or savings account. Despite this Ed said that I would get the credit each month and that I just need to call in. I begged him to take ownership of the account and not make me call in. Today I wasted 53 minutes of my life speaking with Nica and her supervisor Jada. My personal opinion is that AI would be more personable than Jada.... She kept repeating the same verbiage over and over. $583 to buy out my phone is sounding like a legitimate option.

My name is Leonardo **, and my cell phone serves as my office. I have been a customer for ten years, and I want to share my negative experience with Verizon, the worst company in my opinion. I have contacted Verizon Customer Service several times, yet the situation remains unchanged. We have been experiencing a significant problem in our location for the past year, as evidenced by the attachments I've included. Verizon representatives have acknowledged this issue. It's unbelievable that each time I contact customer service, they offer different explanations for the problem.

The most bad company I never be. Offered a plan and not respect the price I need to pay. The customer service agreed with me all the times I called and I have a mail they sent with the money supposed I need to pay until final my lease and don't respect the price. Waiting to finish my lease and I will never more come back with this company. I recommend go to another company.

I was a customer for over 25 years and they treated me horribly. I would give them negative stars if I could. My phone broke and I bought a new one, they could not handle that, the bills went crazy. The bill was over $100. One phone, one line. First they said I upgraded, I got a older phone, I paid the bill. Next bill over $200, an investigation will be launched into this and I will be notified in 5 business days in writing of its outcome. I am still waiting. I paid the bill. Next month over $300, complained again and switched carriers. Two months of arguing with them they put me in collections, and I finally get an answer to the investigation. I was getting international calls. Why was I not told this months ago, where is the notification in writing, I have the same # and the new carrier is not charging me international calls and lastly nothing shows up in my logs. I hope they take me to court.

Do not recommend. They make you jump through a dozen hoops just to see your bill. Can't talk to a person unless you pay $10. And you have to use the app after jumping through another dozen hoops. Do not get Verizon.

I rarely leave reviews, this is after 2 months of having them. I had Xfinity previously and had switched to Fios. Rep talked me into mobile transfer as well and I did and it has been horrible experience.

Verizon regularly charges me more nearly every month. I was on hold for forty-five minutes waiting for a representative to pick up the phone!!!! Can you even imaging sitting on hold for forty-five minutes, when I should have been offered a call-back! It is no wonder that ninety-five percent of your reviews are only one star!!!! Horrible service and horrible wait time and horrible raised fees!!!!

Hello, managers or Verizon users. I recently had the worst experience of switching to Verizon from another mobile carrier. This disaster has shattered Verizon's credibility for us. We are seriously concerned about whether Verizon should be trusted once again. I'm going to tell you this unbelievable thing. On March 12, my family and I signed up for Verizon with five new plans, along with promotions. In the process, my mother-in-law and my wife bought an iPhone 15 Pro Max 1TB, iPhone 14 plus, and Apple watch, respectively. Verizon's offline Riverdale branch initially lied to us with plausible things to say. Spencer, an offline salesperson, ordered my wife's phone to an address that was not confirmed by us, and we never imagined this would happen. Because we never gave them that address, and we repeatedly checked our current address twice or three times.

The worst ever. Services is OK but be prepared to pay hidden fees and charges. I had Do not sign contract. Terrible customer support. I have photos if need be, still waiting on live chat over a hour. Don’t do it.

Verizon customer service for the most part is the worst I have EVER encountered, and that's saying a lot since I work in the customer service field myself. I have had several issues with my bill over the 4 years I have been with them, oftentimes having to ask for a supervisor to get it fixed. Now today, another issue. I subscribed to the Netflix and AMC+ bundle last month which went over fine.. This morning for whatever reason my payment didn't go through, which was no big deal I just had it run my card again - that time it took the payment but my netflix was stuck in pending.

I was charged an extra $152.00 on my bill. I live chat with an agent. He informed me my 6 lines were disconnected. So $20 per line reconnection fee. I said, "Sir my lines have never been discounted." He then informed me they were all suspended. I again said, "Sir my 6 lines were never suspended. My phone is how I paid my bill. How could I have paid if my lines were suspended?" I asked for the charges to be dropped since they have never been suspended, he said, "I can credit you $50 bucks." Ok I have to eat the remaining $102.00 for a mistake I did not do?

I have been using Verizon Wireless for more than 3 decades, always issues with signals everywhere and worst signal indoor because their high frequency cannot penetrate the walls of the building. In the past decades I have missed hundreds of calls and text messages. One time my son texted me a message in March and I got that message in August. Hundreds of times I’m calling or texting my wife in the same building we work. Both of our phones don’t ring. No miss calls and hardly receive text messages. In the past years every time I call someone the call gets cancel multiple times then I close all the apps and it might go through the 4th or 6th time. One of the most expensive plans, worst service in the world, basically day light robbery, the entire country should ban their services.

Pathetic billing and customer service. I pay almost $300.00 per month for 2 lines. I have been a Verizon customer over 10 years. I didn't sign up for this and the customer service couldn't help me either. Is Verizon hacked?

I hate this company. I've been with them for most 10 years- either they jack up your bill because of some tiny print changed (like you no longer get a discount for paying by debit) or they just hike prices (this month it was up $9). Either way, they nail you for an extra $10-$20/mo no matter what. I'm changing companies! And now- they can't "find my email" although I've used this email FOREVER for bills!

As a Lifeline/ACP customer, I was told that the phone is free through the acp program. After a while, they kept charging my account the taxes on the plan, although there should be no cost. The service is shotty at best, sometimes good signal, sometimes poor signal. When have good signal, acts like your not connected to internet. When I went to talk about porting my number, they explained that I would have to pay the remaining balance on a phone that was said to be free and nothing was paid towards the phone due that lifeline/Acp provides a free phone and service for those who qualify. They argued that it was a supposed promotion. If you want a truly free phone and service from a phone carrier, do not use Verizon.

This company is terrible, stay away from this company. Their service is terrible and they are extremely expensive. At 1st I had 4 phones, then one of my kids were grown and went to a different service with his phone. Then Verizon raised my bill and raised it 3 times. I was paying more for 3 phone than 4 phones. With 4 phone lines, 3 line at $35 and 1 at $45. I should have been paying $150 plus tax but I was paying $250. Then the monthly bill for 3 phones were suppose to be $40 for 2 phone and 1 at $50, so my bill should have been $130, but my bill was between $260-280 a month.

I have been with Verizon for 10+ years. They used to be great but things changed. They have become completely useless and have created more issues with my account than I have time to list. I'm not sure if the grass is greener on the other side, but when I get some free time this summer, I will switch to another provider.

I switch to Verizon Wireless because they offered a good deal on the iPhone 15 so I went to the store and poured it over my number and I got two phones. One was a iPhone 15 and one was the iPhone 15 Pro Max upon getting these phones I was getting a rebate I was getting a $300 rebate for the iPhone 15 Pro Max, and a $200 rebate for the iPhone 15. They did not disclose to me that the rebate would be only allowed to be used at Verizon! At the same time that I got my phones, I got all my accessories needed to protect my phone.

Verizon is the worst company ever. Verizon increased my bill and have no explanation why there’s an increase on my bill. The service sucks, I barely have internet in my own home, I use WiFi most time. Verizon is a scam.

The phones and the service suck. Need to restart my phone once a day to make it work. Places everyone should have service like main roads and cities I do not. Verizon is garbage. I will be switching back to AT&T. At least my phone will work and I'll have service on the road.

I will start with a couple positives, because yes, there absolutely are some. Verizon has great trade in deals and also some cool bundles (Disney bundle in particular) that we really enjoyed. We got new phones and the terms were just as described. Other than that, this phone company is the most exploitative and predatory of any I’ve used prior and I have had Sprint, T-Mobile, and AT&T within my lifetime.

I had to port our phones to Verizon this weekend. We were with Spectrum, but they won't sell you mobile if you don't buy their internet service. In any case, no big deal, I used to work for Neustar, at this point number ports are routine, right? Wrong. Without question, this has been the worst experience I've had. Three trips to the Verizon store, each time I was assured that it was taken care of, give it four hours. Days have gone by, no port and even worse, no service at all. Navigated the horrible automated Verizon systems to get to a live agent. She figured out that the store had been incorrectly entering information. She fixed it. I received confirmation that both numbers had been ported. 12 hours later, still no port, no service. I chatted with an agent for two hours. I pointed out several times that each of the phones still had multiple eSims, but they ignored that. Finally, they recognized that multiple eSims was a problem. You're welcome.

My 84-year-old mother, a great-grandmother and on a fixed monthly income, went to Verizon after being with AT&T for decades to reduce her monthly bill. We went to our local Verizon store which was issue number one. Apparently, there are Verizon stores that ARE NOT APPROVED Verizon stores, but are just authorized retailer stores. Who knew?? At the time Samsung had a special, trade in your Samsung Note 10 for the Ultra 22 and get $800 off the phone. Also, they offered a Seniors plan to lower her cost. Win, Win right?

I’m so disappointed in the customer service and care that Verizon Wireless provides to loyal customers. I had to split payment arrangement. I made my first payment and before my second payment was due my phones were disconnected and $20 recharged and I couldn’t even speak with anyone until I paid the second half of my arrangement, could not even get anyone on the phone. After paying and calling customer service while speaking to them about the problem, they disconnected and never call back! I have no reason to continue to pay Verizon‘s high prices. I stayed loyal to them because of their great customer care out and I will make a big social media post on all of my platforms, warning potential customers of the rude care, not to mention the high cost! And this is coming from a loyal 20+ year customer beware!

Migrate to Verizon has been the most worst billing experience that I have in my wireless life. Just awaiting when my contract expires then GO AWAY from this abusive wireless server. DO NOT LET THIS COMPANY STEAL YOUR MONEY EVERY MONTH…..GO AWAY.

I have used many cellular providers over the years. Going back to 1995. I settled on Verizon almost 7 years ago and I'm quite happy with their service. Even before I was on a plan with unlimited premium data, Verizon was letting me use huge amounts and they never once slowed down my speeds. The plan that I have now includes all kinds of great perks (Disney, Hulu, ESPN etc) . I especially love the worldwide roaming. I live in Tennessee and sometimes Google Maps will tell me to take some dirt road to get where I want to go and every single time, I stay connected to Verizon's network.

Customer service is a joke. Every few months my bill goes up but can't tell me why. Last bill for 2 lines with phones paid off almost $200. Switched to **. 2 lines. Unlimited talk text and data $50 a month. Bye Verizon.

In November we switched from Spectrum to Verizon for our cellular Business needs. We know some people at your locations in Palm Bay so they brought the devices to us in Flagler Beach and set up the account from my home on a company laptop. Since then we have had nothing but problems. We got 3 devices and they were assigned temporary numbers until they switched to our phone numbers later that day. We then paid for 6 lines for months. We traded 3 devices, 2 of which were less than 1 year old, and were told for 3 Verizon devices 2 would be free and the would be 10 or 15 a month. We now have a device payment of over $1000. We were told because we switched we would be credited for almost 3 months of services due to current promotional offers.

I purchased the Apple bundle. First of all, their advertisement and website information is so vague that my checkout showed one total for each item purchased and once I got through checkout, it was twice as much. Secondly, I spent 9 hours on the phone with customer service and tech support to put the correct phone number on the phone. I listed the phone number and supplied the port number just as requested but when it was all said and done, they got the number wrong and that part took them 2 hours to finally fix.

RIP off. In need of class action lawsuit. Long term customers never shut down services for late payment. Now aggressive, shut people down after their use to years of being treated leniently. Never shut off till now, years of faithful service, 3 lines. Why? It's all about reconnection fees, a new way to fleece **. Their use to 40 to 60 days, never shut down. Now, shut the switch fast..Haha, $20.00 a line =$60.00 reconnection fees, Haha I get it. Multiplying that by a million customers all of a sudden, makes 60 million$ or so. Class action for you guys I hope. Sign me up, **. Same number for 33 years. Haha. Thanks. Never cut off before, way longer owed. It's a great SCAM.

I have service with Verizon over 10 years and service is always billed in advance. I cancelled service before the next billing cycle by 2 days when I was gifted a new phone but had just paid the bill. Verizon refused to refund the unused service. I filed a complaint with FCC and Verizon called me, the rep was yelling at me and basically called me stupid saying she explained it three times and cannot understand how I do not comprehend her. I would never use them again and would have prepaid service before having their service. I do not appreciate how I was talked to. She said you are billed a month in advance but the bill is paid in the middle of the billing cycle. Also I told her then why when you sign up for service, do you pay the month plus prorated amount if not billed in advance? You do not pay after you use the service. Even the Verizon website states you are billed in advance. That service rep was very unprofessional.

Verizon sucks people in with promos and then raises rates to keep people in the higher priced plans. If people change plans, they lose the promos. Stay away from Verizon! I was with them for over 17 years.

Verizon resolved this issue unlike Xfinity. Montae on executive relations was wonderful. He kept in close touch with me at every step. I ended up in the hospital with appendicitis during this process and he resolved my issue while I was there and emailed me to let me know. Best customer service I've had in a long time.

I have been with Verizon for 3 years, and when I call with an issue (usually concerning their service) I expect them to be there until the problem is solved. But I've learned they like to make empty promises-lies- and I've had enough. In the past week, I have called 3 times with SERIOUS issues. The volume constantly turning down to zero for 1. ALWAYS 2 or less bars of reception, for another. They try to troubleshoot it over the phone, and then PROMISE to call you back at such and such a date and time, to make sure the problem has been solved. Not ONCE have I received a callback, and the issue has NOT been solved. Oh, they apologize. But then THAT agent does the EXACT same thing!! Finally, they SAY they will send a replacement phone, and GUARANTEE it will be delivered next day. So I wait and wait, and, you guessed it - no phone. I've had it with them, and told them so, and went to AT&T today.

I got a little behind as I am going through a divorce and I called Verizon customer service and they were very polite and helpful and they helped me to get back on track again so thank you because I appreciate it.

So this is pretty simple. I lost my a parent. Had to pay for the final expenses. Have been with Verizon for about 5 yrs now. Never ever needed help. This time I did. I called. Asked for an extension until the 17th. They said yes. Today they turned my phone off. Can't reach anybody.. and that means anyone. My siblings, my job.. My anything. You made an already awful time. The worst time. Thank you. The way you treat loyal customers is awful. I can see what everyone is looking to go elsewhere.

Representative was rude, put me on hold and called another extension but was talking to me whole time while trying to get a payment arrangement to keep from going to collections and can't understand anything.

Verizon, I have been lied to over and over I have emails, call records, chats etc. I have had to unfortunately make some payment arrangements. I have been promised my service was secure. I have been told if. Pay a certain amount and call back to set an arrangement with a debit card my service would be turned back on. I even asked the financial services if he was for certain and he said he would put notes in. I have had emails sent chats that my service would not be interrupted. All o have gotten is lie after lies they don’t want to help they don’t leave notes and they don’t care if you have emails from other financial services agents guaranteeing your service is not going to be turned off. But you cal get lied to over and over.

Suddenly, callers were told my number was no longer in service when I was in airplane mode or my phone was off. It's supposed to go to voice mail. In FOUR HOURS of calls to Verizon business, I got "I'm sorry, you can't make calls on airplane, just turn it back on;" "that's the way it's suppose to be and has always been and is with every carrier;" "give us every possible piece of personal information you possibly can, over and over, in slow motion, and spell every word;" and "the notes from today indicate that you don't know how to use voicemail and keep calling us because you don't know how to use voicemail. Let me teach you how to use voicemail;" and so on.

I switched to Verizon Wireless from AT&T business after horrible experience and services with them. I was counting on a smooth transition to verizon wireless with purchase of two new iPhones and new service on promo plan. Everything fine up to being able to pay bill or logon to account. After sitting on the phone after 6 attempts and 3 hours wasted time waiting on hold, I'm now locked out of my account with no current or anticipated resolution. This was the very reason we left At&t only to have same issues all over again.

I am going through a terrible experience. I was shocked when I got my first bill amounting to $514. The account was highjacked with all sorts of fees that were NEVER discussed with me prior to transferring my family phones over to Verizon. I never signed anything and I was not told I was going to be charged fees for transferring, activation, etc etc. I did not have access to my online account till a month later so I was not able to see anything relating to this bill. The personnel in the store did not mention any fees and neither did the customer service reps I spoke to in the phone. This is robbery. I don't know how this is even legal. Stay away from Verizon. They conduct dishonest business.

I had subscribed for Disney bundle plan with Verizon for over a year. They were not able to get it to work with my account despite my outreach to customer support team. Finally they resolved this - after 1 year but refusing to refund the loss I have incurred for 12 months now. Very disappointed. Been a customer with them for 10 years now! Looks like customer loyalty does not matter.

I had an iphone 13 I was paying about 90$ a month with apple one and the service. Verizon had a get an iphone 15 on us with a watch and a pad. I put in my phone info. When I went to check out the phone said 0$ a month for 36 month. The series 8 was backordered. After speaking with Verizon I put an se on there to return right away to keep promotion. I was charged 117$ in activation and taxes. The day I receive the phone I send in my old phone and return watch unopened. From DEC 28-Jan2 I'm charged $227 then Jan 3rd to Feb 2 $140 then next month 180. They finally agree to give me the series 9 watch for free but I call a few times every month about watch and I ask for a supervisor. I am denied. Instead I get tolds this will be the last time. I am being billed for the SE watch even though they received it back and for some reason no one can remove it, they can not explain how they came to the bill amount and tell me I'll get discounts on next bill. Anything to push it off.

Need paper copy of final bill and unable to receive. Yes, I understand I could’ve printed prior to closing account, but didn’t realize I needed it until later. Now advised can get copy mailed, but never came after 17 days. 2nd request today through customer service, but they will not help in any way to get a copy besides mail. If I don’t get will lose reimbursement for switching phone service. Had to switch for lower price thru another company. Fixed income and downgrading all my utilities due to increased overall prices. Sad they refuse to assist customers, especially us older ones with less experience with internet savvy.

So, On 02 Mar '24 I purchased a phone online; I paid the extra money for two day delivery. Between Verizon and UPS something went wrong, and after five days of drifting around, my phone was "returned" to Verizon's Fort Worth warehouse. I was never informed of this; Verizon's website shows my order status as "delivered." Well I spent 8.3 hours between online automated chat (which is totally worthless), online chat with a rep (pretty much totally worthless), and four different calls with reps. Two were worthless; one was dropped; one was helpful. And two trips to Verizon's local Hub store.

After a bad review from me to response to an internal review that sent out from the Verizon Wireless to the customers, I immediately received a letter from Verizon two weeks after my bad review to let me know the monthly premium will be raised almost $20 dollars per bill. I have no idea what is that all about, what does it cover? Why so much increased!!?? I got stuck with Verizon Wireless due to the new phone offered with monthly payment, and they are Verizon phone so they will be useless if I want to switch the phone company. I am sorry for the Verizon company, I used to trust the brand a lot, but they really disappointed their customers. No wonder it is going down the hill.

The deal was made on a recorded call that I pay $150.40 for an iPhone 13 now, and my monthly bill does not change. The $150 was NOT a down payment. They promised me on the recorded phone call that my monthly bill will stay the same. I paid the $150.40 and my monthly bill went up $15/month. That was not the deal. I called them and after being on the phone with a supervisor for almost 2 hrs, she said she would try her best and call me back in a day or two. So, we'll see. I just hate being lied to. And it doesn't matter the initial cost of the phone. What matters is the deal that was eventually made on the recorded phone call.

I got my granddaughter a free Verizon phone when we signed up for a plan. After a few months they charged me over 900.00 for the phone. They claim I cancelled my service and then reinstated it on the same day so I made the free phone null and void. This never happened and I’ve been on customer service for hours getting the runaround. I despise this company.

I am deeply infuriated at the appalling experience I had with Verizon. Not only did they scam me out of a substantial amount of money, totaling nearly $2000, but they also showed a complete lack of willingness to provide a satisfactory resolution. Beware of engaging with Verizon if you value honesty, fair treatment, and reasonable customer service. To provide some context, I had been a loyal Verizon customer for several years, entrusting them with my phone and internet services. However, I recently encountered a situation that exposed their true colors. Verizon made a grave mistake, and instead of taking responsibility and rectifying the issue promptly, they chose to further inconvenience me and penalize me for their own blunder.

I have been a long-term Verizon customer until today. They told me that they were giving me a thirty dollar a month credit each month on my bill because I was a long-term customer and I am disabled. And they don't offer internet in my area. I have to hotspot to my TV in order to watch it which is all I get to do now since I am disabled and confined to my home. My bill was supposed to be a straight $108.71/per month and they have their recording my call to back that up. But they went back up on my bill to $143 and my hotspot, for which is the only way I can watch TV. Reception sucks.