Verizon Wireless Reviews

Cody at the Niagara Falls Blvd. store was just so kind and helpful trying to help me rectify a problem. He put me in touch with Paul ** who was most accommodating and solved my problem. Kudos to Verizon for hiring such wonderful service reps.

Updated on 05/06/2024: Again, Verizon does not deserve a star, if fact it should be a -10 stars! I am still being harassed by Verizon! I have been trying to close this account for a good 3 months, and finally I believe all my numbers have been ported over and the account closed. One little hiccup: they indicate I still owe for 1-3 months? I have questioned this again and the response I got was: "Oh your bill is so high because you are paying off the desk phone".... I was paid off in october of last year.

I recently purchased the S24 Ultra from Verizon. They had a promo for $1000 off when you trade in your phone. I traded in my mint condition S22 Ultra. They sent me a box and shipping label, to send my phone to them. It was a time sensitive thing. I sent the phone back the day I received the return kit. They made a mistake on the shipping label, and the phone was delivered to the wrong address. I finally got that straightened out, they told me all was good.

I have been a Verizon customer for 18 years. Very pleased up until a few years ago. They have the worst customer service. The different departments do not communicate with each other and trying to talk to a human is almost impossible. They have become too big to take care of the customer issues in a reasonable amount of time. My last experience, on chat, the person or robot was not help in resolving my billing issue. And then, the chat ended without letting me know or resolving my issue. I have come to despise Verizon customer service. There has to be a better way???

Verizon Wireless ruined the phone I bought outright from Samsung and had had for less than a month, their fix was to give me the same phone from them, or so I thought. Instead they gave me a "trade in credit" which is essentially just a contract for a no contract plan. You have to stick with them for 3 years or you lose whatever trade in credit you had. I then did not have service at my house, was missing important work calls and texts, I stated I was going to just cancel with them anyways and that was when I was finally told the above. Which was apparently on page 16 of the stack of papers they gave me.

Verizon services are ridiculously over-priced. They try to get you into contracts which you can then not get out of. The employees all give different answers. Once you are a Verizon customer it is almost impossible to change to another provider.

The worst company that I have had the misfortune to do business with. Do not trust their promotions. There are many hidden costs. Every time I talk with them, I am given a different quote and often contradictory explanations.

I have an Iphone13 and it is freezing up and going black or white screen. I called to have it replaced and after 34 minutes of difficulty, they said the replacement was shipped and will be here in 2-3 days. After 6 days I called back and talked to Lily, and she left me on hold and eventually Mark came on the line and told me something completely different and said to hold and then it went to an option that did not apply to this situation and then just hung up. Then I called back and talked to David and he told me something completely different again and suddenly I was talking to Sara and she could not even find my original order number and once again told me something completely different. My issue was NOT resolved after over 2 hours on the phone.

In order to save over $120 a month, I decided to move my phone service from Verizon. This should have been a seamless process, and the added bonus of being able to keep my number. In the middle of the transfer, I was locked out of my Verizon account, and unable to retrieve account number or PIN to finish porting my number.

I have been with Verizon 3 years and the customer I received today was the worst. They need to close Verizon down. They will not work with you at all and I just had heart surgery, those foreigners are very nasty. They need to do something about them.

Not recommended, the services is terrible. I was at work and my phone totally disconnected for all service and I wasn’t able to call or message for an emergency. Also I did a trade-it-in at the store and they didn’t explain me how it work and they just totally want me to pay more than what the phone cost to pay it fully.

I was with Verizon for less than a month and paid a month in advance. My number ported out after 14 days due to the service not working in my area. They billed me for an extra month and sent it to collections. Verizon refuses to work with me on this, and the collections company doesn't care. I have seen multiple billing errors with Verizon Wireless and it seems a little more than coincidental.

Verizon corporate office contacted me and absolutely did right. If the customer service reps are unreasonable there are people above them that are wonderful.

store! We got passed back to corporate and they had a different excuse every time we called in! OUR WHOLE FAMILY LEFT THEM! We all had terrible results after leaving another cellular service for supposedly a better plan. Stay away or pay the price… Not the Verizon we used to know… They just take your money…

I was offered a plan for that included a new phone for an additional $20 a month, and was told that my phone would be an adequate trade in. After a month, I was given an over $400 chargeback. Whatever a chargeback is. I've spent over a week and many hours trying to get it removed from my account being told many times it would be removed that day and it wasn't. I will never use Verizon again.

I called Verizon about letting them know about two down telephone wires on the 2500 block of East 28 Street in Brooklyn. The cable are in the street where children are walking. The city stated that Verizon handles all maintenance of telephone poles and cables. The Verizon call center refused to let me reach a real representative. Instead, they (the bot voice) only ask me about my own phone account (which is irrelevant to the emergency). Then, they told me it will take 50 minutes before a Verizon representative can speak with me (with no hint of whether that person could do anything to help, other than sell me a phone plan).

I’ve been a loyal Verizon customer for years, but my recent experience has left me deeply disappointed. About 10 months ago, enticed by the promise of affordable internet at $29 a month without any contractual obligations or equipment fees, I made the switch from Comcast. However, what seemed like a fantastic deal quickly turned sour as my bill skyrocketed to over $80 a month. Despite numerous calls to customer service and providing the name and contact information of the initial salesman who set up my account, I learned today that none of the representatives made any note of my concerns or contacted him for clarification. This lack of accountability and transparency is unacceptable.

I would give 0 stars if I could. They have people working for them that lies to customers. I guess they get paid to lie. It has been a week and here I am again on the phone trying to see why they lie. They see what the person told me and here I am getting hanging on a tree with this lies. I wish people could see this is not a good place. Go to T-Mobile. I have a few of my people going to tmobile because Verizon is a JOKE.

I was robbed, I don't admit it. I demand a solution to my problem. I went to a store to pay my bill and they transferred my phone to the Verizon account, since I only had internet and it was terrible, now I got a bill for $200 dollars. I demand Providence*.

I have been a Verizon customer for 8 or so years and the last 4-5 years have been awful. Verizon has some of the worst in-store, on phone and online customer service I have ever experienced. The call quality is not superior anymore either.  I am unsure if it's a location issue or Verizon issue but the instore agents lie about discounts, sales and prices as well as adding charges to your bill without your consent.  In the past I have requested lines to be removed as well and lines were never removed. Today I was told I would receive a $25 loyalty discount, which is great! Once I got off the chat with the agent he changed it from $25 to $10. I then got back on the chat and have been told I don't qualify for a $25 discount, even though the agent offered this. I am 2.5 hours into this chat with customer service and they refuse to honor their discount THEY OFFERED.

If I could give 0 stars I would. My phone was stolen and I am on vacation. The only way I can verify who I am is by a text or a call to my stolen phone? That makes perfect sense! Then they say, "We can email you," problem the email is a business email that I can't access off site. Bottom line is they won't take a payment to pay off the stolen phone so I could get a new one. But they will take my monthly payment. The solution given by customer service is "Sorry can't help." 20+ years of service and this what I get!

After 20 years paying my high bill with Verizon and been a loyal customer the moment I needed help. Verizon didn’t care anymore but they just harassing me with a bill. Because I had to discontent the account for health reason and go in public assistance because I couldn’t work and my saving went fast having a family. Verizon is a mob mafia criminal company. You are good for them until you pay their salary otherwise once you leave them you are no longer good. So Verizon is a big ripoff mobster criminal corporation.

A little not known fact. If you are getting a promotional credit for your phone it is not transferable if you have to open a new account. Our job provided cell service and phones for us. When we left our jobs and wanted to transfer our phones from our business account to our personal account Verizon took away all credits. Over a thousand dollars in credits. I feel like if they offer you the deal to begin with they should continue. This policy needs to change because it is misrepresentation. Now we are out over a thousand dollars and all we wanted was to get our phones put in our name. What a HUGE ripoff.

I'm a RN in 2022, I completed the required ID.Me and received confirmation of approval in my email. Verizon never applied it for 2 years. I frequently called and got the runaround. It was finally fixed end of 2023. Verizon representatives Pandy and Delvin promised me, I would get my account adjusted. This never happened! Verizon ripped me out of almost 2 years of a discount they promote because they made a error. Verizon is a huge company ripping off their customers anyway they can.

Yesterday April 13 2024, we decided to switch from Tmobile to Verizon. Everything went well and we were asked to pay about $150 for taxes. We were told to go to the nearest Verizon branch to pick the 3 phones. And today we were shocked to learn that our application was canceled with no given explanation. We have been with t-mobile for over 14 years with no issues. I can certify that not only Verizon just lost us as vr very good customers but they will never get a good report from us and will lose more customers if they keep behaving like this.

I went to the Clifton, NJ store to buy a new phone. There were about 5 Verizon reps, not 1 approached me to help. The 1 in front asked what I was looking for and pointed at the new phones not asking anything else. I left and called to order new phone with some rep in CA. I was on the phone with this idiot for 1 hr. She screwed up order. Long story short I had to cancel order and it took about 20 calls and almost 2mths to get my refund. Verizon is NOT what it use to be!!! Save yourself the time and grief!!!

My complaint is directly with Verizon as apposed to their phone. I have been attempting to get help with my phone. Have spoken to several agents to no avail. I am unable to connect directly to a specific store. This has been going on for over a week.

Today we had an interaction with Taylor the manager at the main store on Three Notch Road for California MD and she was very rude. Had no customer service skills. When speaking with us, she was not willing to help and had this attitude as if she really doesn’t like people! I would not recommend working with her. She should learn how to be understanding when problems arise with your phone bills or any type of situations. She over talks customers instead of listening. In my opinion she should find a new profession which does not involve people customer service!! The guy working with her was much more pleasant and should maybe think about taking her job.

I just purchased a new phone through our company plan. Transferring the data is never as easy as it seems when you are challenged with technology! (lol) I went into the Verizon store - Olathe branch #4061 & dealt with Leo! He was able to troubleshoot & resolve my issue with my Apple ID. He was extremely kind & went above & beyond to make sure my experience was a good one!

NEVER GET VERIZON HOME INTERNET - PLEASE SHARE! I don't like to make long posts complaining about a company but I've pretty much exhausted all my options and this seems to be the ONLY way to get someone higher than some customer service rep to do ANYTHING. I had Verizon home internet at my previous address but had to move out last February. The apartment I moved into was about three miles away and I have a roommate here who already has internet so naturally I decided to cancel my Verizon home internet. I go through the process of cancelling with a representative online and they tell me they are going to send me a return kit to ship the modem back. I provide them with the new address I'm moving to and am told I will receive it in 7-10 days.

I became a customer of Verizon Wireless through identity theft and an account fraudulently opened in my name. The process of getting this claim done and the customer service from Verizon has been beyond infuriating on top of an already stressful situation. I would never deal with this company by choice. The fraud department is terrible as is customer service they're providing. Completely unhelpful and makes you jump through hoops to cancel an account.

I've owned my current Samsung Galaxy smartphone for a little over 2 years. I purchased it at an authorized Verizon store. It has been the PITS!!!! I swear to God, I am unable to do anything on it besides text or place a call!! I can't even Google a p#, I can't send my physicians messages, which are needed frequently, unfortunately. I can't open any apps, especially my banking app!! I've lost connection during very important Zoom meetings or I can't even connect. PERIOD!! I'm unable to respond to my coworkers in an app called Teams. I can't listen or watch shows/programming. The list goes on!!!! I've gone in person to my local Verizon store in Bellefontaine Ohio. No help!!! I've called countless times. NO HELP!!!! I'm thinking of rounding up a group of my friends and stand in front of a Verizon store with signs!! I'm not afraid to do this!!! How can they remain in business with this shoddy service!!!! It's UNCONSCIONABLE!!!!

Verizon customer support never gives correct information. In my case I joined a line where I was eligible for a iPhone on them when I traded my iphone 11 in September 2022. The line owner came out of the line and had transferred to another person as he had some other person to take the ownership. Verizon customer care ensured that the offer will be transferred but unlike the case I am paying 30$ for the device now which made me at a loss. Nobody is able to help this case and I am now contracted to pay full amount for the device.

I visited the 770 Lexington store in Manhattan to resolve loss of connectivity on my mobile phone. The three men who aided me because the identification numbers on my mobile phone had been changed by a third party were **. They contacted both the Fraud dept and Customer service dept to resolve this issue which was lengthy and exhausting. It did not deter them. And I give them the highest recommendation.

I have had Verizon for years. A month or more had to replace my phone. Had special, thought it was free and the Tablet and watch. I didn't realized that I had to pay service for all 3. My bill is horrible 238.15. If I had known this wouldn't have got the 3 free items. They are killing me with price. My husband has stage 5 cancer and I work 12 hour days away from home over 15 hours. We are older he is 81 and I am 70. But with this horrible economy. I have to work. So from on your office and TV should state, we will changed for 3 for these so called items. Shame on Verizon.

I discontinued my Verizon service on Jan 4 due to their ridiculous high prices for international (Mexico) service and went with ** that was a fraction of the cost of Verizon. Plus, you buy a phone on "lay-away" and your bill never changes once by anybody's math you'd paid it off. But, now they continue to charge me after my number is gone from their system, and after I called to question a month's charge ($84) a month after no service! The guy on phone said I was "all set" sorry for the error. Again, bills came, called again yesterday and if I don't pay the bill and late fee ($128) they say I'm going to collection. I have an 800+ credit score. I pay my bills, and yep, they got me paid this one. Now what? Sent a nasty letter along with my check. How can they charge me when my number was switched over? My old phone cleaned got a new one?

If you don’t have Verizon I highly recommend it stay that way! I’m they really know how to screw you down the road some how… 2 year agreement and several months down the road my bill changes and is $10 higher because they have the right to do that…. No way that’s not what I signed up for…Do not get Verizon.

Customer Service Reps Lie. I have always considered Verizon the best for getting a signal even in rural areas. We have had a business account now for 8 years. Unfortunately, their customer service is beyond AWFUL!!! I had a phone that had issues and they offered the free Upgrade of a Samsung Galaxy S21FE5G. What a piece of junk! I took it 2xs to the local Verizon store where they zipped through it saying that there were too many apps causing an iss...I never added any. Then I phoned customer service. They replaced it with another of the same with the same issues as the 1st one. In addition, it took about 4 hours to get it set up with help from technical support. I phoned back and requested that they send me a new model, one that I would actually have to pay for, not a free phone. I arranged it and they texted my husband for his consent, which he gave (the business owner)..

I wish that I could give a zero star rating. I always bought my iPhones outright every year and went to the neighborhood phone store to get it on a $60 month to month service. But I thought it made me more of a mature woman to finally go to a major phone company finally. I got personal cellular service with a Verizon Wireless associate over the phone. After being told and assured of what my monthly bill amount would be and that I was not in a contract I got the service. I mailed them my new iPhone that I bought outright, because they said it would lower my monthly bill amount. I called Verizon multiple times after the phone credit was never added to my bill. The associate asked me for records that they should’ve had.

I was in need of a phone and went to Walmart to get a new one. A third-party representative tried her best to get me into a Verizon phone. Everything was almost complete but I had that gut feeling that says "DON'T BUY THIS" and I changed my mind and left. A week later I received a bill from Verizon. So I'm going down there and getting this straightened out. What nerve to finish the process after I'm long gone.

Text won't send out for days. No service ever anywhere ever since 5G phone calls? That I don't receive or don't send out to other people. And I own a business which is costing me a lot of extremely high bill for no reason when the service is terrible and always having issues. And technical difficulties. I would never, ever recommend Verizon to anybody. That used to be great, but in the past couple years they have become complete and utter garbage overpriced waste of money. Costing me money because of missed calls and texts not sending or receiving. Meanwhile it says full bars and five g. Horrible. Trust me go somewhere else with your money.

I went to a physical store to close my account as I had chosen a new carrier. I asked to be billed separately from my last bill for the remainder of what I owed on my devices. I signed the termination of contract with the customer service rep. Following this I had no access to my account. Suddenly I have a huge payment come go through. When I called customer service they told me my account was still active and still had 2 lines for my kids' iPads. The customer service rep was so unprofessional and tried to tell me that even though I had closed the account and paid off the devices they could not refund the payment that had come through because my autopay was not turned off and my account was not closed even though they had the signed account termination document. Worst phone experience ever and horrible customer service!

I have had Verizon Wi-Fi since we moved 3 years ago. Had to replace the router 3 times in the last year and now the WiFi went down in the middle of my work day - I work from home and when I called had to wait until the afternoon the next day for a service rep to come out and repair their equipment that failed on the pole outside my house. I lost half a day of work and then the next entire day cost me over $300 and they wanted to credit me $6.

I recently had the pleasure of speaking with Verizon Wireless Executive Relations Representative Gilberto and was thoroughly impressed with his professionalism and perfect communication skills. From the moment I reached out for assistance, Gilberto was customer-oriented and focused on meeting my needs. First and foremost, Gilberto's communication skills were exceptional. He could clearly and concisely explain complex information and policies in a way that was easy for me to understand. He was also an active listener, taking the time to understand my concerns and address them promptly. In addition to his excellent communication skills, I was also impressed by Gilberto's professionalism. He was courteous, and respectful, and maintained a calm and composed demeanor throughout our conversation. He truly embodies the qualities of a professional representative and made me feel valued as a customer.

On March 18th I got my bill, it was in snail mail, it was 3 pages, 2 of them general ad nauseum... 1 page was about my service, 2 lines $99.38 for one line, $81.62 for the other. No description at all, just that total. The page had a QR code, I used my Verizon cell to snap it, all that did was open up a login, that required a code sent to that cell, when I went to my messages to get the code, it was there, but when I returned to the page asking for that code, that page was gone. So, repeat, the above, same thing, like an idiot, I repeated and the the reply was lock out.

A Verizon rep came to my house offering $50 per month for 4 years for 1000/1000 speed. Sounds great. They said they would charge me $89.99 for the initial set up then it would go down to $50. It did not go down to $50. I go around and around with their customer services reps and there is nothing they can do. They can't honor what their sales people are advertising. Then I asked for compensation for my wasted time and effort and they said they couldn't offer me anything. Not a discount on my bill the next month, not a gift card, nothing. Literally a "we are so sorry that happened...." and nothing else. So yeah horrible experience. 0/10 would not recommend.

I’m a new customer to Verizon Wireless. When I agreed to a new plan and a transfer from att for two phones and 1 iPad lines. I would uses my present phones and phone numbers. The agent on the phone said that there would be no setup charges. They were unable activate my phones via phone after 2 hours. We agreed for me take the phones and iPad to a Verizon store. They was able to activate all of them. The next day I looked at my order and it showed a 35.00 charge for the ipad setup but no charge for the phones I called customer service and told nothing could be done about charges. I asked to speak to a supervisor and told he would call me back in about 30 minutes. Never happened. Not sure if I should just go back to att.

Verizon unlimited is anything but unlimited. After a certain amount of data is used, they throttle the connection. By definition, the unlimited service is not unlimited. I cannot get reliable quality service in major cities, or our in the country. My son is on Cricket Wireless and he hardly has any issues. It is cheaper too. Save yourself some money and the headache, and go to Cricket Wireless instead.

Do not upgrade with Verizon. Go to another service. The bogus charges are outrageous. The service is terrible. The 5G is nothing more than a gimmick. If you call to speak with a human they want to charge you an additional fee to figure out how Verizon is taking advantage of you in the first place. DO NOT RECOMMEND DOING VERIZON!

Supposedly they have this promotion: when you order AirPods Pro you can get the second set at 50% off, so I placed my order for 2 sets, and they charged me as expected for the 2 sets, but when my shipment arrived, I received only 1 set. After calling to inquire for my second set, customer representatives seemed to help, but no matter what we discussed and even I had to pay again for the second set, I never received it, they automatically cancelled the order… That promotion is a lie!!! They want to attract customers, but they don’t plan to honor their promises!

Verizon workers are very nice but it takes a miracle to get an actual person on the phone. They have very limited helpline hours and the system will abruptly hang up on you and say "We're closed; Goodbye". I had to make 3 calls lasting over an hour each with still no resolution. Calls are farmed out to very polite people in the Philippines who try their hardest to help, but upper management doesn't give them enough authority to take any meaningful action. They say they have the issue written down for the leaders of their team, but no one ever calls back. Verizon needs to center their business on the customer or they will continue to lose market share. They charge triple the amount of more reliable phone companies. I'm so glad I quit and am saving over $1,000 per year by using a more ethical company.

Called Verizon because of the specials they're running. Spent 2 Hours texting them to get internet. Sometimes 10 min. Between responses. No way. I went back to spectrum and they lowered my rate for a better deal. And I could talk to a real human. Cheaper is not better always.

Do not get this service. It is the worst service I have ever endured. I was just on the phone with a representative and I asked to speak to a supervisor. The lady put me on hold for a little close to an hour and hung up on me. I am literally on hold again because I had to call back. I do not recommend. I have problems out of them every month.

Be wary of Verizon Wireless promotions. Back in December of 2023 I switched to them based on a promotion that advertised an X Box S series console if you switched over from your current plan. I did as instructed and was told my X box was ordered on December 6. I have called 4 times and was told by their reps that it was back ordered and I would have to be patient. Now I am told the promotion is over and I won't be compensated. The sad part is the wireless is worse than my old company. They told me that was due to the lack of towers in my area. I did not experience this with my previous company. All in all, the total experience was a waste of time and money!

I'm been having problems with a Verizon bill. I've been trying to pay only what I owe but Verizon customer service can't seem to help me. I've called Verizon customer service 7 times and they don't take notes for each call.

No Internet. Called Verizon. The IVR takes forever to get to a live voice. The lady pretended to trouble shoot with me. After that, she told me it will take 4 days for some to show up. The exact same thing happened to me while there was outage last time. When I say it is unacceptable, she said let me escalate. Then I was put on hold for more than 30 minutes. No one ever answer my call. Guess what happened last time. They got issues from their own end. Couldn't they reset From their end?

Worst network I have seen in my life, customer service is horrible. They will torture you for everything. I never got a good signal on my phone with their best plan. None of them will answer properly when you face issues

Don't sign up. They're a joke. Their internet won't work even when you pay the best one. Also if your box breaks you can't send it back. You're just be charged 200 for it even after calling 5 times but they never fix the issue. I'm reporting them to Better Business and I'm getting a lawyer so I can get out of the contract bc they have not kept up their end of the contract. I don't even know how they're still in business. If I could give negative stars I would -5/5.

I wanted to adjust my data plan because I was in an area where I was going to have to use WiFi extensively. They disable your login if you don't login every few months so I had to complete a password reset. They require using the phone to enable a password reset and I can't perform a passport reset if I don't have a cell signal in the first place! Everybody else has an email option to reset a password, but not Verizon.

I Went to the Verizon store at Rockway Mall New Jersey and the guy at the door was extremely rude and not helpful. We'll not go there again unless I need to but hopefully I never need to! I was looking to add lines to my existing lines. And got zero help from the guy who talked to me like I was an idiot

This has been the worst cell phone service experience in my 25 years of owning a cellphone! The salesperson told us we were definitely approved for discounts being medical providers (which we told him exactly what our job titles were) but once we purchased phones that was not the case! Our Bill was supposed to be in the $80.00 dollar range but ended up being $200.00 plus. The coverage was not what we were assured it would be, once again we were very specific on where we needed coverage. When trying to pay final bill I was on phone for over hour. Now months later we received a bill for $ 400.00 dollars in gift cards that we did not receive. After 1 hour and 20 minutes we now have to accept new gift cards to go and pay off the gift cards we did not receive! This is the WORST service I have ever received, and the process to rectify Verizon’s poor service is pathetic!

Horrible customer service and charged my account several thousand without prior authorization. Refused to give summary of charges and said since they had automatic withdrawal they could take any amount they wanted. Do not trust!

What a terrible experience. I was talked into getting the gateway internet box for my business by an Verizon agent and after only three weeks of using it, I called verizon to tell them that I was going to send it back to them because the device was horrible. "The internet connection was never worked." I asked what was the process to send it back and they told me that all I had to do was to go UPS and create a label and sent them the tracking number and after they were in receipt of the tracking number the line would be disconnected. And that is what I did.

No option for "0" rating. This is about Verizon cell service and auto pay. Accidentally made two duplicate payments on Verizon Credit Card. Because ONE OF THE TWO PAYMENTS OF $6000 did not clear they closed my account for "future intention not to pay". Because of this I was knocked off of the auto pay with Verizon cell and would not get credit for $10 each line every month. Spoke with Ed on 3/11/24 and I TOLD HIM that it says that I won't get the discount if I use other than a Verizon credit, debit card or savings account. Despite this Ed said that I would get the credit each month and that I just need to call in. I begged him to take ownership of the account and not make me call in. Today I wasted 53 minutes of my life speaking with Nica and her supervisor Jada. My personal opinion is that AI would be more personable than Jada.... She kept repeating the same verbiage over and over. $583 to buy out my phone is sounding like a legitimate option.

My name is Leonardo **, and my cell phone serves as my office. I have been a customer for ten years, and I want to share my negative experience with Verizon, the worst company in my opinion. I have contacted Verizon Customer Service several times, yet the situation remains unchanged. We have been experiencing a significant problem in our location for the past year, as evidenced by the attachments I've included. Verizon representatives have acknowledged this issue. It's unbelievable that each time I contact customer service, they offer different explanations for the problem.

The most bad company I never be. Offered a plan and not respect the price I need to pay. The customer service agreed with me all the times I called and I have a mail they sent with the money supposed I need to pay until final my lease and don't respect the price. Waiting to finish my lease and I will never more come back with this company. I recommend go to another company.

I was a customer for over 25 years and they treated me horribly. I would give them negative stars if I could. My phone broke and I bought a new one, they could not handle that, the bills went crazy. The bill was over $100. One phone, one line. First they said I upgraded, I got a older phone, I paid the bill. Next bill over $200, an investigation will be launched into this and I will be notified in 5 business days in writing of its outcome. I am still waiting. I paid the bill. Next month over $300, complained again and switched carriers. Two months of arguing with them they put me in collections, and I finally get an answer to the investigation. I was getting international calls. Why was I not told this months ago, where is the notification in writing, I have the same # and the new carrier is not charging me international calls and lastly nothing shows up in my logs. I hope they take me to court.

Do not recommend. They make you jump through a dozen hoops just to see your bill. Can't talk to a person unless you pay $10. And you have to use the app after jumping through another dozen hoops. Do not get Verizon.

I rarely leave reviews, this is after 2 months of having them. I had Xfinity previously and had switched to Fios. Rep talked me into mobile transfer as well and I did and it has been horrible experience.

Verizon regularly charges me more nearly every month. I was on hold for forty-five minutes waiting for a representative to pick up the phone!!!! Can you even imaging sitting on hold for forty-five minutes, when I should have been offered a call-back! It is no wonder that ninety-five percent of your reviews are only one star!!!! Horrible service and horrible wait time and horrible raised fees!!!!

Hello, managers or Verizon users. I recently had the worst experience of switching to Verizon from another mobile carrier. This disaster has shattered Verizon's credibility for us. We are seriously concerned about whether Verizon should be trusted once again. I'm going to tell you this unbelievable thing. On March 12, my family and I signed up for Verizon with five new plans, along with promotions. In the process, my mother-in-law and my wife bought an iPhone 15 Pro Max 1TB, iPhone 14 plus, and Apple watch, respectively. Verizon's offline Riverdale branch initially lied to us with plausible things to say. Spencer, an offline salesperson, ordered my wife's phone to an address that was not confirmed by us, and we never imagined this would happen. Because we never gave them that address, and we repeatedly checked our current address twice or three times.

The worst ever. Services is OK but be prepared to pay hidden fees and charges. I had Do not sign contract. Terrible customer support. I have photos if need be, still waiting on live chat over a hour. Don’t do it.

Verizon customer service for the most part is the worst I have EVER encountered, and that's saying a lot since I work in the customer service field myself. I have had several issues with my bill over the 4 years I have been with them, oftentimes having to ask for a supervisor to get it fixed. Now today, another issue. I subscribed to the Netflix and AMC+ bundle last month which went over fine.. This morning for whatever reason my payment didn't go through, which was no big deal I just had it run my card again - that time it took the payment but my netflix was stuck in pending.

I was charged an extra $152.00 on my bill. I live chat with an agent. He informed me my 6 lines were disconnected. So $20 per line reconnection fee. I said, "Sir my lines have never been discounted." He then informed me they were all suspended. I again said, "Sir my 6 lines were never suspended. My phone is how I paid my bill. How could I have paid if my lines were suspended?" I asked for the charges to be dropped since they have never been suspended, he said, "I can credit you $50 bucks." Ok I have to eat the remaining $102.00 for a mistake I did not do?

I have been using Verizon Wireless for more than 3 decades, always issues with signals everywhere and worst signal indoor because their high frequency cannot penetrate the walls of the building. In the past decades I have missed hundreds of calls and text messages. One time my son texted me a message in March and I got that message in August. Hundreds of times I’m calling or texting my wife in the same building we work. Both of our phones don’t ring. No miss calls and hardly receive text messages. In the past years every time I call someone the call gets cancel multiple times then I close all the apps and it might go through the 4th or 6th time. One of the most expensive plans, worst service in the world, basically day light robbery, the entire country should ban their services.

Pathetic billing and customer service. I pay almost $300.00 per month for 2 lines. I have been a Verizon customer over 10 years. I didn't sign up for this and the customer service couldn't help me either. Is Verizon hacked?

I hate this company. I've been with them for most 10 years- either they jack up your bill because of some tiny print changed (like you no longer get a discount for paying by debit) or they just hike prices (this month it was up $9). Either way, they nail you for an extra $10-$20/mo no matter what. I'm changing companies! And now- they can't "find my email" although I've used this email FOREVER for bills!

As a Lifeline/ACP customer, I was told that the phone is free through the acp program. After a while, they kept charging my account the taxes on the plan, although there should be no cost. The service is shotty at best, sometimes good signal, sometimes poor signal. When have good signal, acts like your not connected to internet. When I went to talk about porting my number, they explained that I would have to pay the remaining balance on a phone that was said to be free and nothing was paid towards the phone due that lifeline/Acp provides a free phone and service for those who qualify. They argued that it was a supposed promotion. If you want a truly free phone and service from a phone carrier, do not use Verizon.

This company is terrible, stay away from this company. Their service is terrible and they are extremely expensive. At 1st I had 4 phones, then one of my kids were grown and went to a different service with his phone. Then Verizon raised my bill and raised it 3 times. I was paying more for 3 phone than 4 phones. With 4 phone lines, 3 line at $35 and 1 at $45. I should have been paying $150 plus tax but I was paying $250. Then the monthly bill for 3 phones were suppose to be $40 for 2 phone and 1 at $50, so my bill should have been $130, but my bill was between $260-280 a month.

I have been with Verizon for 10+ years. They used to be great but things changed. They have become completely useless and have created more issues with my account than I have time to list. I'm not sure if the grass is greener on the other side, but when I get some free time this summer, I will switch to another provider.

I switch to Verizon Wireless because they offered a good deal on the iPhone 15 so I went to the store and poured it over my number and I got two phones. One was a iPhone 15 and one was the iPhone 15 Pro Max upon getting these phones I was getting a rebate I was getting a $300 rebate for the iPhone 15 Pro Max, and a $200 rebate for the iPhone 15. They did not disclose to me that the rebate would be only allowed to be used at Verizon! At the same time that I got my phones, I got all my accessories needed to protect my phone.

Verizon is the worst company ever. Verizon increased my bill and have no explanation why there’s an increase on my bill. The service sucks, I barely have internet in my own home, I use WiFi most time. Verizon is a scam.

The phones and the service suck. Need to restart my phone once a day to make it work. Places everyone should have service like main roads and cities I do not. Verizon is garbage. I will be switching back to AT&T. At least my phone will work and I'll have service on the road.

I will start with a couple positives, because yes, there absolutely are some. Verizon has great trade in deals and also some cool bundles (Disney bundle in particular) that we really enjoyed. We got new phones and the terms were just as described. Other than that, this phone company is the most exploitative and predatory of any I’ve used prior and I have had Sprint, T-Mobile, and AT&T within my lifetime.

I had to port our phones to Verizon this weekend. We were with Spectrum, but they won't sell you mobile if you don't buy their internet service. In any case, no big deal, I used to work for Neustar, at this point number ports are routine, right? Wrong. Without question, this has been the worst experience I've had. Three trips to the Verizon store, each time I was assured that it was taken care of, give it four hours. Days have gone by, no port and even worse, no service at all. Navigated the horrible automated Verizon systems to get to a live agent. She figured out that the store had been incorrectly entering information. She fixed it. I received confirmation that both numbers had been ported. 12 hours later, still no port, no service. I chatted with an agent for two hours. I pointed out several times that each of the phones still had multiple eSims, but they ignored that. Finally, they recognized that multiple eSims was a problem. You're welcome.

My 84-year-old mother, a great-grandmother and on a fixed monthly income, went to Verizon after being with AT&T for decades to reduce her monthly bill. We went to our local Verizon store which was issue number one. Apparently, there are Verizon stores that ARE NOT APPROVED Verizon stores, but are just authorized retailer stores. Who knew?? At the time Samsung had a special, trade in your Samsung Note 10 for the Ultra 22 and get $800 off the phone. Also, they offered a Seniors plan to lower her cost. Win, Win right?

I’m so disappointed in the customer service and care that Verizon Wireless provides to loyal customers. I had to split payment arrangement. I made my first payment and before my second payment was due my phones were disconnected and $20 recharged and I couldn’t even speak with anyone until I paid the second half of my arrangement, could not even get anyone on the phone. After paying and calling customer service while speaking to them about the problem, they disconnected and never call back! I have no reason to continue to pay Verizon‘s high prices. I stayed loyal to them because of their great customer care out and I will make a big social media post on all of my platforms, warning potential customers of the rude care, not to mention the high cost! And this is coming from a loyal 20+ year customer beware!

Migrate to Verizon has been the most worst billing experience that I have in my wireless life. Just awaiting when my contract expires then GO AWAY from this abusive wireless server. DO NOT LET THIS COMPANY STEAL YOUR MONEY EVERY MONTH…..GO AWAY.

I have used many cellular providers over the years. Going back to 1995. I settled on Verizon almost 7 years ago and I'm quite happy with their service. Even before I was on a plan with unlimited premium data, Verizon was letting me use huge amounts and they never once slowed down my speeds. The plan that I have now includes all kinds of great perks (Disney, Hulu, ESPN etc) . I especially love the worldwide roaming. I live in Tennessee and sometimes Google Maps will tell me to take some dirt road to get where I want to go and every single time, I stay connected to Verizon's network.

Customer service is a joke. Every few months my bill goes up but can't tell me why. Last bill for 2 lines with phones paid off almost $200. Switched to **. 2 lines. Unlimited talk text and data $50 a month. Bye Verizon.

In November we switched from Spectrum to Verizon for our cellular Business needs. We know some people at your locations in Palm Bay so they brought the devices to us in Flagler Beach and set up the account from my home on a company laptop. Since then we have had nothing but problems. We got 3 devices and they were assigned temporary numbers until they switched to our phone numbers later that day. We then paid for 6 lines for months. We traded 3 devices, 2 of which were less than 1 year old, and were told for 3 Verizon devices 2 would be free and the would be 10 or 15 a month. We now have a device payment of over $1000. We were told because we switched we would be credited for almost 3 months of services due to current promotional offers.

I purchased the Apple bundle. First of all, their advertisement and website information is so vague that my checkout showed one total for each item purchased and once I got through checkout, it was twice as much. Secondly, I spent 9 hours on the phone with customer service and tech support to put the correct phone number on the phone. I listed the phone number and supplied the port number just as requested but when it was all said and done, they got the number wrong and that part took them 2 hours to finally fix.

RIP off. In need of class action lawsuit. Long term customers never shut down services for late payment. Now aggressive, shut people down after their use to years of being treated leniently. Never shut off till now, years of faithful service, 3 lines. Why? It's all about reconnection fees, a new way to fleece **. Their use to 40 to 60 days, never shut down. Now, shut the switch fast..Haha, $20.00 a line =$60.00 reconnection fees, Haha I get it. Multiplying that by a million customers all of a sudden, makes 60 million$ or so. Class action for you guys I hope. Sign me up, **. Same number for 33 years. Haha. Thanks. Never cut off before, way longer owed. It's a great SCAM.

I have service with Verizon over 10 years and service is always billed in advance. I cancelled service before the next billing cycle by 2 days when I was gifted a new phone but had just paid the bill. Verizon refused to refund the unused service. I filed a complaint with FCC and Verizon called me, the rep was yelling at me and basically called me stupid saying she explained it three times and cannot understand how I do not comprehend her. I would never use them again and would have prepaid service before having their service. I do not appreciate how I was talked to. She said you are billed a month in advance but the bill is paid in the middle of the billing cycle. Also I told her then why when you sign up for service, do you pay the month plus prorated amount if not billed in advance? You do not pay after you use the service. Even the Verizon website states you are billed in advance. That service rep was very unprofessional.

Verizon sucks people in with promos and then raises rates to keep people in the higher priced plans. If people change plans, they lose the promos. Stay away from Verizon! I was with them for over 17 years.

Verizon resolved this issue unlike Xfinity. Montae on executive relations was wonderful. He kept in close touch with me at every step. I ended up in the hospital with appendicitis during this process and he resolved my issue while I was there and emailed me to let me know. Best customer service I've had in a long time.

I have been with Verizon for 3 years, and when I call with an issue (usually concerning their service) I expect them to be there until the problem is solved. But I've learned they like to make empty promises-lies- and I've had enough. In the past week, I have called 3 times with SERIOUS issues. The volume constantly turning down to zero for 1. ALWAYS 2 or less bars of reception, for another. They try to troubleshoot it over the phone, and then PROMISE to call you back at such and such a date and time, to make sure the problem has been solved. Not ONCE have I received a callback, and the issue has NOT been solved. Oh, they apologize. But then THAT agent does the EXACT same thing!! Finally, they SAY they will send a replacement phone, and GUARANTEE it will be delivered next day. So I wait and wait, and, you guessed it - no phone. I've had it with them, and told them so, and went to AT&T today.

I got a little behind as I am going through a divorce and I called Verizon customer service and they were very polite and helpful and they helped me to get back on track again so thank you because I appreciate it.

So this is pretty simple. I lost my a parent. Had to pay for the final expenses. Have been with Verizon for about 5 yrs now. Never ever needed help. This time I did. I called. Asked for an extension until the 17th. They said yes. Today they turned my phone off. Can't reach anybody.. and that means anyone. My siblings, my job.. My anything. You made an already awful time. The worst time. Thank you. The way you treat loyal customers is awful. I can see what everyone is looking to go elsewhere.

Representative was rude, put me on hold and called another extension but was talking to me whole time while trying to get a payment arrangement to keep from going to collections and can't understand anything.

Verizon, I have been lied to over and over I have emails, call records, chats etc. I have had to unfortunately make some payment arrangements. I have been promised my service was secure. I have been told if. Pay a certain amount and call back to set an arrangement with a debit card my service would be turned back on. I even asked the financial services if he was for certain and he said he would put notes in. I have had emails sent chats that my service would not be interrupted. All o have gotten is lie after lies they don’t want to help they don’t leave notes and they don’t care if you have emails from other financial services agents guaranteeing your service is not going to be turned off. But you cal get lied to over and over.

Suddenly, callers were told my number was no longer in service when I was in airplane mode or my phone was off. It's supposed to go to voice mail. In FOUR HOURS of calls to Verizon business, I got "I'm sorry, you can't make calls on airplane, just turn it back on;" "that's the way it's suppose to be and has always been and is with every carrier;" "give us every possible piece of personal information you possibly can, over and over, in slow motion, and spell every word;" and "the notes from today indicate that you don't know how to use voicemail and keep calling us because you don't know how to use voicemail. Let me teach you how to use voicemail;" and so on.

I switched to Verizon Wireless from AT&T business after horrible experience and services with them. I was counting on a smooth transition to verizon wireless with purchase of two new iPhones and new service on promo plan. Everything fine up to being able to pay bill or logon to account. After sitting on the phone after 6 attempts and 3 hours wasted time waiting on hold, I'm now locked out of my account with no current or anticipated resolution. This was the very reason we left At&t only to have same issues all over again.

I am going through a terrible experience. I was shocked when I got my first bill amounting to $514. The account was highjacked with all sorts of fees that were NEVER discussed with me prior to transferring my family phones over to Verizon. I never signed anything and I was not told I was going to be charged fees for transferring, activation, etc etc. I did not have access to my online account till a month later so I was not able to see anything relating to this bill. The personnel in the store did not mention any fees and neither did the customer service reps I spoke to in the phone. This is robbery. I don't know how this is even legal. Stay away from Verizon. They conduct dishonest business.

I had subscribed for Disney bundle plan with Verizon for over a year. They were not able to get it to work with my account despite my outreach to customer support team. Finally they resolved this - after 1 year but refusing to refund the loss I have incurred for 12 months now. Very disappointed. Been a customer with them for 10 years now! Looks like customer loyalty does not matter.

I had an iphone 13 I was paying about 90$ a month with apple one and the service. Verizon had a get an iphone 15 on us with a watch and a pad. I put in my phone info. When I went to check out the phone said 0$ a month for 36 month. The series 8 was backordered. After speaking with Verizon I put an se on there to return right away to keep promotion. I was charged 117$ in activation and taxes. The day I receive the phone I send in my old phone and return watch unopened. From DEC 28-Jan2 I'm charged $227 then Jan 3rd to Feb 2 $140 then next month 180. They finally agree to give me the series 9 watch for free but I call a few times every month about watch and I ask for a supervisor. I am denied. Instead I get tolds this will be the last time. I am being billed for the SE watch even though they received it back and for some reason no one can remove it, they can not explain how they came to the bill amount and tell me I'll get discounts on next bill. Anything to push it off.

Need paper copy of final bill and unable to receive. Yes, I understand I could’ve printed prior to closing account, but didn’t realize I needed it until later. Now advised can get copy mailed, but never came after 17 days. 2nd request today through customer service, but they will not help in any way to get a copy besides mail. If I don’t get will lose reimbursement for switching phone service. Had to switch for lower price thru another company. Fixed income and downgrading all my utilities due to increased overall prices. Sad they refuse to assist customers, especially us older ones with less experience with internet savvy.

So, On 02 Mar '24 I purchased a phone online; I paid the extra money for two day delivery. Between Verizon and UPS something went wrong, and after five days of drifting around, my phone was "returned" to Verizon's Fort Worth warehouse. I was never informed of this; Verizon's website shows my order status as "delivered." Well I spent 8.3 hours between online automated chat (which is totally worthless), online chat with a rep (pretty much totally worthless), and four different calls with reps. Two were worthless; one was dropped; one was helpful. And two trips to Verizon's local Hub store.

After a bad review from me to response to an internal review that sent out from the Verizon Wireless to the customers, I immediately received a letter from Verizon two weeks after my bad review to let me know the monthly premium will be raised almost $20 dollars per bill. I have no idea what is that all about, what does it cover? Why so much increased!!?? I got stuck with Verizon Wireless due to the new phone offered with monthly payment, and they are Verizon phone so they will be useless if I want to switch the phone company. I am sorry for the Verizon company, I used to trust the brand a lot, but they really disappointed their customers. No wonder it is going down the hill.

The deal was made on a recorded call that I pay $150.40 for an iPhone 13 now, and my monthly bill does not change. The $150 was NOT a down payment. They promised me on the recorded phone call that my monthly bill will stay the same. I paid the $150.40 and my monthly bill went up $15/month. That was not the deal. I called them and after being on the phone with a supervisor for almost 2 hrs, she said she would try her best and call me back in a day or two. So, we'll see. I just hate being lied to. And it doesn't matter the initial cost of the phone. What matters is the deal that was eventually made on the recorded phone call.

I got my granddaughter a free Verizon phone when we signed up for a plan. After a few months they charged me over 900.00 for the phone. They claim I cancelled my service and then reinstated it on the same day so I made the free phone null and void. This never happened and I’ve been on customer service for hours getting the runaround. I despise this company.

I am deeply infuriated at the appalling experience I had with Verizon. Not only did they scam me out of a substantial amount of money, totaling nearly $2000, but they also showed a complete lack of willingness to provide a satisfactory resolution. Beware of engaging with Verizon if you value honesty, fair treatment, and reasonable customer service. To provide some context, I had been a loyal Verizon customer for several years, entrusting them with my phone and internet services. However, I recently encountered a situation that exposed their true colors. Verizon made a grave mistake, and instead of taking responsibility and rectifying the issue promptly, they chose to further inconvenience me and penalize me for their own blunder.

I have been a long-term Verizon customer until today. They told me that they were giving me a thirty dollar a month credit each month on my bill because I was a long-term customer and I am disabled. And they don't offer internet in my area. I have to hotspot to my TV in order to watch it which is all I get to do now since I am disabled and confined to my home. My bill was supposed to be a straight $108.71/per month and they have their recording my call to back that up. But they went back up on my bill to $143 and my hotspot, for which is the only way I can watch TV. Reception sucks.

I am very upset with Verizon at this moment, which is why I am reaching out to the corporate office. I have been a Verizon customer for over 20 years & I have Fios since 2007. I went on a birthday trip this past January 2024 on a cruise to the Caribbean. I called Verizon before I left for my trip asking what I should do so that I would not have a huge phone bill when I got home. I was told that I could pay an additional $10.00 a day to have internet, data, & make phone calls. When I got home there was a phone bill of 707.83, I called & was very upset about this bill. I was told several times that there was nothing they could do.

I bought a broken phone from Best buy on the 17th. Cancel the service with Verizon on the 20th. Only had the phone for two and a half days and they sent me a bill for $125. Call Verizon. They credited me $75 and charging me $50 for having a phone for two and a half days. That is sad. When I called to have the phone deactivated on Verizon side, but because of the notes and the computer they were able to give me at least $75 credit but leaving me with a balance of $50 for having a broken phone for two and a half days. That's sad. I will never ever want to deal with Verizon Wireless again. Point Blank.

I went to Verizon store in West Plains, Mo to get a new off of Verizon, the sales rep said if it doesn't work where you live, bring it back, no cost. It didn't work, took back. Now Verizon wants $278 dollars.

I was having trouble with the Internet quite often so I got a new router recently. It’s worse than the first one I had. I cannot tell you how many times I have to either call or use the Verizon app which most times doesn’t help to get my Internet working. I have to do this about every two days. If I get three days without interruption that’s a miracle. People are very nice of Verizon but this whole thing is baloney. There are some days I can’t get it back at all unless I want to spend an hour on the phone. If I could have a better service I definitely would. This service absolutely stinks.

Beware of Verizon. They are the worst company to set up for wireless, they will rob you in your face!!! They lie to get you trapped in their services and will not help you at all when their services do not work out for you!!!

S22 Samsung phone quit working. Would not connect to Verizon network service. I took it to Verizon store 3 times. They installed a new Sim card and the phone still would not work. They finally told me to file it under my insurance after I was without the use of my phone for almost 3 weeks. Verizon sent me another phone. I shipped the non-working phone back to them via UPS. There were no damage whatsoever to my phone when it was shipped. Verizon sent me a bill for $492.00 claiming my phone was damaged when they received it and they could not give me any credit on my bill. I spoke to Daniel, the supervisor and the customer service representative, Anniticia and they both gave off the negative vibes of, "OH WELL, NOT OUR PROBLEM."

Company can not be trusted.

I have been a Verizon customer for over 9 1/2 years. I have had several phones, tablets and a Galaxy watch. My bill started out at a affordable rate in the beginning then slow climbed to an outrageous rate of almost $400. THIS was after I had paid off all the phones, tablets and watch. I had less than $100 on one phone. I downgraded all my plans and had basic service. I had been doing split pays to try to keep my service. But I just couldn't keep up with the way they charge you "one month in advance". A month you haven't even used yet. So, my phones were temporarily suspended.

While working for Palm Beach County I needed a reliable cellphone service after trying numerous services and cellphones, Stumbled upon a Verizon with a Kyocera Dura Force Phone. Never lost, or had interrupts service while using this type of phone, meanwhile a iPhone lost service in too many places in the county and I returned it in 3 days, So I believe it was the phone itself that guaranteed me smooth connection.

I just recently cancelled my family plan with Verizon given the increasingly expensive monthly bill, and also the awful cell coverage (always LTE in areas they claimed would be 5G). Having moved over to Mint mobile which is 100% better in both coverage and cost, I discover Verizon continued to take $137 illegally for a month of service we were no longer customers with them. In addition to this, they began claiming I owe $255 for two cell phones we bought when we signed up for the family plan, at which time we explicitly told the salesman upon purchase we did NOT want any contracts or outstanding fees tying us into a monthly plan.

Verizon was offering iPhone upgrades and would pay off current balance of my phone. Had to mail my phone and have evidence it was received. Now they are still charging me for the balance even though they received my phone which was working perfectly.

Buyer beware, Verizon will actually raise your rates when you’re not looking. They will promise you a price lock and then all the sudden you’ll get a bill for double.. And they’ll say “we’re so sorry” and then argue with you for months to try to fix it. Eventually you’ll get somebody to give you credits to get some of the money back, but nobody actually fixes the issue.. It went down the tubes after Alltel. No one’s actually interested in fixing the issues. Just raising your rates or trying to sell you something. Shame on them.

I traded my Iphone 13 Pro Max, which was paid off, for the 15 Pro Max on November 30, 2023. Verizon offered me $830 for my Iphone 13 Pro Max. The balance on the new phone was $360 that I would paid over time at $10 a month. When I traded the phone, Verizon gave me a contract that did not reflect my trade-in value. I asked the representative why $830 trade-in value wasn't reflected on the contract. She told me it's because they haven't received my phone and don't know what condition it will be in when they get it.

Verizon support team lacks training! I called to make a payment and the woman I was on the phone with was helping me with my payment and in the mitts of the call she told me I qualify for a credit and said I can get an iPad and or Apple Watch Ultra 2, I told if the month costs isn’t much more than yes and she said it would be 40 in total more a month for both.

I am a Senior Citizen, 65 yrs. of age, about to turn 66, I have asked Verizon on several occasions to give me the Senior discount, for some reason, I was told the services I received is not qualified for Senior Discount. Well today, was 1 of the worst days, I had with Verizon, I called them early this morning and spoke with a nice gentleman name: Dwayne, and he told me the reason why I phone was so slow, and getting hot was it was overloaded, and I needed to upgrade, which I agreed to. I ended paying them $128.53 for last month's bill, and the $40.00 balance I owed on the Samsung Ultra 21, and the taxes on the new phone. My total bill was $249.00, and some change.

I have been a loyal customer for 20 years, bill paid early or on time every month. However, I just had eye opening experience with Verizon that let me know they do not value their customers. They are about the more about the money. It is not a company I plan to stay with much longer. I went out of the country and got a text message about $10 pass to use my phone. I was under the impression that it is the way I would be charged. My husband who got the same message and it worked for his phone. But they charged me international roaming charges that if I knew it was happening I would have never used my phone.

Verizon Cons: Does not honor company discounts on unlimited plans. Sales people have carelessly told untruths, which Verizon refuses to rectify even as a basic compromise. Customer Service is unhelpful. Billing is intentionally unclear so that they can take advantage of customers. Very expensive. Verizon Pros: Reliable coverage, if you don't care about the above.

Went on Black Friday sale and they told me everything they wanted me to hear to sign me up..and when they say and show on tv any Apple or Samsung phones you can trade in any shape and any condition. It's a big lie. You have to ship them to Verizon and was told my phones was accepted for trade in..and they were fairly new..and when I shipped them, they sent a email saying they didn't and said they were only giving 5 dollars in trade..so now they phones I was promised were free after trade wasn't...and I was also told my monthly bill would be 230 a month..well that was a lie also..it's over 500 a month for 3 lines..I was only paying 140 a month for 4 phones with AT&T...so I'd stay away from Verizon and their deals..because all they will do is lie about it all.

I purchased a new phone via Walmart through Verizon for the Black Friday sale. When I received my phone it overheated so I called Verizon. They said not to worry because it was in the 30 days so they will send me a new one and I will return the defective one. The lady told me the only charge would be tax and it would be refunded once they received my old phone. I received my new phone and returned the old one as discussed. Then all of a sudden they start charging me for a new phone at full price. I had already paid in full for this phone.

I have had a very disappointing, frustrating, and ridiculous situation happen today. I added international calling to my plan for my vacation to Europe (in October 2023), what I thought I signed up for was a 30 day subscription on my bill. When I got back I expected it to no longer be on my bill, however, it continued to be charged to my account. I went to the Rochester NH Verizon store (which is the closest store to me and it is 30 miles away) they were very helpful and able to cancel my international plan and get me a refund for the extra month charge.

Had a problem with my phone not being able to swipe and retain my previous page. Contact the tech support who was outsourced and was told to reset the phone but not to factory conditions. I did so and all hell happened. First it deleted my call filter. Then deleted my SIM card. Now I have no cell service on Wi-Fi or Verizon lines. Contacted tech support through email and was told they would call me tomorrow to solve the problem. The fact that my phone says the SIM card is not working and I have no cell service whatsoever seems to go way above their head. As much money as Verizon making they should not have to outsource their tech support to a third world country who reads from cue cards.

I been trying to get in contact with customer service for days. Automative keeps hanging up on me and I can't even log in to account because someone made a mistake on zip code. There is no other way to verify account. It's been a headache. They don't operate outside of business hours. I would not recommend this company to anyone.

In October/2023 I received a text stating that Verizon LTE Home Internet was in my area and was offered $200 Visa gift card or a home pod. We choose the gift card so we could apply it to our bill of now 4 phones, 2 watches and the home internet. I was told that after 30 days I would receive a redemption email, I called a few days after 30 days and then I was told no it had to be 65 days, I called after the 65 days and was told the promotion ended before my 65 days and could not be offered, I stood my ground of how was that my fault, so the rep "escalated" my request it would be 5 to 7 days.

We pay for our service & phones! Calls drop, can’t send pics, texting don’t go through, we changed to Verizon because heard it good service. Well hasn’t been good since moved to our area. I call Verizon customer service, they have nothing to say

I have been with Verizon for multiple decades. I am going to find a new carrier once my phones are paid off. There are so many problems with this greedy company. Where to start? They are trying to save money by sending help calls to foreign places. I needed help last year with a very simple problem. I spent over an hour on the phone. All I wanted was to switch phones with my two different numbers. One had a sim card and the other was a newer phone that did not. The people I talked to insulted me and kept threatening me. They threatened that I would have to pay for my phones all at once instead of monthly because I was trying to do this... I knew they were confused but they Just didn't understand. They were downright hostile though. It was crazy. I had to hang up on them.

Ordered 2 apple watches at Christmas. They had to cancel and resubmit my order. Rep said it would not be a problem. Well, they double charged me on my bill. It took them 2 months, my phones getting shut off, and still overcharged in the end. I was on the phone 4 separate times with reps for anywhere from an hour and a half to two and a half hours each call!! All 4 times by end of calls reps told me the issue was resolved and my bill would be fixed. Each time it was not. I'm talking overcharged 320.00, not a few dollars. Also, on with 4 reps on chat. Same thing. Torture. Fraud departments, billing, everything. In the end, I waited to pay bill because they were double charging me. They finally resolve it. 3 days later, waiting to get paid on Friday to pay bill, they shut my phones off!?!? Takes me hours to get put back on. And, they tacked on over 100.00 with no explanation!?

I've been a member of Verizon for a year and they have overcharged me for months for a gateway I had returned at least 6 months ago, and for a phone line which I never opened. I spoke to customer support over 8 times regarding this issue. Each phone call was over an hour long. I finally got them to reverse the fees, but they were on the verge of reporting me to the credit bureau for a mistake they did. Now, I'm struggling for them to reverse the charges of re-enabling a line, it was discontinued due to nonpayment of the original issue. Phone support is the worst. I do not recommend Verizon service to anyone. It's a waste of time and money when it comes to speaking to customer service.

I stopped in at Verizon Wireless today to pay my bill, and the customer service representative showed me that I had some perks on my account that I did not authorize which made my bill higher than it was supposed to be. I am going to switch from Verizon Wireless to another Carrier. Verizon Wireless is a rip off.

I had a personal account through Verizon, they talked me into a business account for my small business. After about a year, they talked me back into a personal account and said they can save me more money since I was just an independent. I signed up for a personal account. Within a year of me not seeing they were charging me $50 a month for a business account device that was not even on the account. It was left over on the one that was closed. I have spent countless hours on the phone with them with claim numbers and they still are unable to help refund me $650. I have never gotten such worse customer service in my entire life from any company. I am still with them today because I don’t know who to use.

It would help to have a psychologist and therapist before dealing with this company because they take it to the point of a heart attack. They make mistakes and tell you things that the next time you call, they deny and say they told you wrong and offer a different solution and you finish, come to find out it didn't happen, and get overcharged. Then it takes you several months to get credit back and that is if you do so.

I fell for this free iPhone 10 scam and a free watch through Verizon. At $134 a month for 36 months and a $408.68 unexpected balloon payment just 2 months into the 3yr contract. I might have continued with the service reluctantly if it wasn't for the fact that I hardly had any reception where I live and work! It is very frustrating when the signal just fades in and out until it drops the call! That is when I decided that I would just buy the phone and watch and switch carriers back to Boost Mobile that I had previously had.

Unprofessional and misleading staff at my local Verizon store. Also just received an increase on my monthly bill. No reason provided. Spent 25 minutes on hold and still no live person to assist me with this problem. Verizon clearly is aware of these issues and still they promote such business practices.

They increased my monthly service fee $10 (w taxes & surcharges, etc, maybe $11 to $12 per month). Told them I was on strict retirement income and needed to stay at the original rate- They said they could do it- They credited me the extra 10 bucks per month for the first month, but each month it would go back up again and I would have to call- Went on for 3 months and I kept telling them I didn't want to keep calling in and waiting an hour to talk to someone and they kept assuring me it was going to get done and permanently corrected, but it never was.

I bought a PS5 from Verizon. The controller is not sinking with the console. I Called and of course I got an outsourced person. I don’t mind but they never answer your questions but always try to sell you something. I reached out to their customer service chat and spoke with at least 8 agents. Everyone had a different answer, I wasted 2 months of my time. The outcome is that I have to return my device to Sony and they will send me a refurbished replacement. I paid for something new and now I have to send it somewhere else.. Plus of course they all try to sell me something. Customer service is the worst.

On 12/11/23 someone hacked into my account. They placed an insurance claim on my phone requesting a new one and added home insurance to my account. I received a text from Verizon that they were shipping a phone, so I was alerted that there was fraud on my account. I immediately went into my app and contacted customer service. I told them what had happened. They promised me they would reverse the charges and cancel the phone. That took 2.5 hours. Then on 1/12/24 I got a preview of my bill, and it was $94.03 higher than normal. The person from the month before did not remove any of the charges she just cancelled the phone. I still had charges on my account for the additional home insurance and a $50 fee for the phone that I didn't order and never received. I called again on that day. I spoke with a different representative, and he also ensured me the charges would all be removed.

Verizon Wireless used to be the best...but oh how far this star has fallen. Terrible cell data coverage, even with an unlimited plan that hardly gets used. The fact that I keep having to click something on the app every time that I want to do something to my plan from my laptop is not good; the fact that most times trying to "authorize" the action ends up not working is infuriating. Did a team of monkeys take over the technical aspects of this setup? I thought I was done looking around. Now, I've had it and will be very happy to find some other company to handle my wireless needs.

Verizon's coverage maps are extremely deceiving. Next to no cell coverage anywhere I go in my area even though the map shows full 5g coverage. When you reach out to them, they offer solutions that don't actually provide any benefit. For example, when I indicated to them this was an issue for me, they offered to send me a Network extender for my home. Unfortunately, the problem I experience happens away from my home and work. At home and at work, I have wifi connection which in turn provides me service so I can use my phone. It's when I'm out and about, relying on the verizon network when I have no connectivity. I pay too much to have a touchscreen landline.

A year ago I signed up for a plan for my cell phone, Galaxy notepad, and watch. Price was reasonable at about $123 per month, now they want to increase the charges $4 per line. $16 so about a 15% increase with two years to go! I will be finding a new carrier once this contract is completed. I've been a Verizon customer for 10 years and the experience has never been great, and the website a nightmare but sneaking in increases has cost them my loyalty.

The people who work for Verizon are hateful, rude, unacceptable customer service. You say a phone is free, but when the phone is trash, we brought it back. They want us to pay 250.00 for a phone that half works, and was suppose to be free. Never again will we use Verizon, terrible phones, terrible service!

I've been a Verizon customer for ~25 years, and they used to have the most reliable service. I worked in IT, and used several other carriers for work, so I got to compare them. Just 6 months ago, we used to all be able to get 5G service consistently all around Denver, but it has deteriorated, and has been several weeks since we could get 5G anywhere. Most of their systems have become unreliable: voicemails and texts don't show up for hours, and sometimes never. The MyVerizon app and website frequently fail and freeze up. I'm not sure any carrier is good anymore, but for sure Verizon isn't.

Scam artist!!!! Can't return the version 5g internet because these jerks are not willing to send us a box which is the only way to return the item, I've tried multiple times calling and speaking with them and still no god damn box and now!!!! They are trying to charge us for unreturned equipment, $200 dollars!!!! What is that. How unprofessional is this company!!!! You all have been warned!!!

I am only in month 5 with Verizon after being a T-Mobile customer for 15+ years. I ended up at Verizon because they were offering lower monthly bills. This is where it gets bad. Verizon was very quick to snatch me from T-Mobile without explaining the guidelines. They told me it was easy to transport my phone number (which I carried for 9 years) and they would even call t-mobile to take care of it. They did not explain to me how the process works. So after calling T-Mobile to take my phone number, everything went wrong. It wasn’t until that point the representatives were honest with me and tried to down talk T-Mobile and how they are strict with transferring their services. So now my phone number was in limbo, T-Mobile was going to charge me $400+ to switch back, and all Verizon could do was apologize for their error. They offered me 2 lines with 2 phones for $50 for their “mistake”.

I've been a T-Mobile user since I bought my first cell phone two decades ago. I was very loyal to them and never had even one issue with my service throughout the years. My only minor complaint with T-Mobile would be the voice quality when making calls but honestly calls for me have become obsolete with everyone I know preferring texting instead so I really didn't care that much about that.

Prices are high and constantly getting SOS on my phone. Attempted to call Verizon and no help whatsoever. Called Verizon to get accurate information about transferring services to another carrier. Was told I would pay about $120.00. Transferred services to AT&T because I needed my phone to work properly. I get a bill from Verizon in the mail for $650.98 without a detailing of what they are charging me. Can’t log into the Verizon app/account. Spoke to Verizon rep Javel and manager Sayini who didn’t care to make things right.

I was a victim of identity theft, which Verizon protected the identity of the thief. I have spent months getting this removed, including a letter from Verizon stating it will be removed. This is all from Verizon, but now they can't "see" the letter they sent me nor do they want to even see it. At this point I think Verizon is the one opening fake accounts and writing letters saying they will take it off. They have no intention of doing anything except protecting fake accounts and straight up lying.

My review of Verizon Wireless customer support? One star. Terrible! No one knows what they are doing. I have been a loyal customer of Verizon for 20 years. The customer service is awful! I would happily cancel this service!!

I was lied to by multiple agents in person and on the phone over the course of 6 months. They added things to my plan without my knowing and increased my bill by over $100 a month. When I terminated my account, they told me over final bill was $800, but sent a bill for over $3000!!! Worst company ever.

This company allows people to open accounts under your name numerous amounts of time. When you call the fraud department, they are sometimes clueless and will tell you they handled the situation, however, their collection agency will text and call you every day.

I would give negative 100 stars if I could, NEVER USE VERIZON ONE TALK. TERRIBLE - over 30 days and still not even a reply from sales, support, or customer care. I will be posting a negative review EVERY DAY UNTIL I GET A REPLY. I WILL BE VERY BUSY.

Verizon does updates on the OS every couple of months but they also download addictive games I don't want on my cell phone like Candy Crush and Royal Match. I have deleted the games multiple times, they show back up on the next "update". Verizon does not have the right to force these addictive games on people. I thought I owned the phone.

Trying to reset pin #, # of tries exceeded. 24/7 live customer service not available. Refuse to use "chat" or "virtual" assistant. For $ I pay after being 20+ yr loyal customer I certainly have never received "existing customer" as they give "new" customers". I just want the phone and plan paid off so I can go elsewhere like the rest of my family. Comments and reviews are sent to customer retention who won't do a thing to help. Can't wait to say bye bye to Verizon.

I have both phone and internet. Verizon is my only functional choice by my location, so I am stuck with them. You can't get access to your acct easily and sometimes it's impossible. They make it so secure it is impossible when you're in a hurry or on the road, the internet says unlimited but fact is it throttles down after just a few movies and eventually become so slow you can't even log in to your acct and make changes. Then if you try to call it even worse, voice prompts and strong effort to keep you away from a real person. I've been there over 2 decades and if you're a day late you get bombed with shut off notices and service interruption warnings. The customer service is the worst!!!!

I have been a loyal customer of Verizon for 11 years. The customer service is awful and do not even trade your phones in. There is no "the phone is on us", they make you pay full value. Then when you call, you get a foreign person that does not speak English and get the run around. As soon as my contract is up, I am so going to find another company.

It's been 2 months. No refund for a closed account. Said it would only take 5-10 business days which was too long 2 months ago. I call almost everyday then every week. No one speaks English. Big communication barriers and Verizon took many before approving my business account.

The worst service ever. They never resolve customer issues. Workers don't know anything about their job, one customer representative says one thing, and another says something else. Bad, Bad service. Calling them is a waste of time.

You gave me the worst stressful week. I lost two days' work. My texts and call service did not work. You locked my phone and delayed me leaving you to AT&T. I left because I was there a week and couldn’t use my service and I paid all that money to sign up for no service. We had you for almost twenty years. I separated the account for my business and you screwed me out of work for two days. My job requires me to receive a phone call to know where I’m working. Then held me captive. You locked my phone and I was stuck another week forced into service I paid for that I never received. I will tell everyone unless you give me my money back for a weeks' service that was almost 200$. I paid for three lines and my service didn’t work.

I've had service with Verizon for 2 months. Within this span, I have received 6 bills. The amounts are not the same nor are half of them correct, if there is such a thing. Their advertising for home internet combined with ACP is a complete farse. Verizon is active in misleading their consumers and extortion.

Fraudulent representation of Verizon 5G home and wireless service. Was told coverage with 5G would be comparable to Comcast and AT&T Wireless but coverage is very poor, incompetent customer service even at corporate store. Avoid this company - switched back to AT&T within two weeks. Did not give a no risk 30 day trial as I was charged multiple activation fees and exorbitant service fee for two weeks of coverage.

IF I COULD RATE VERIZON PREPAID SERVICES A BIG FAT ZERO WITH THE RIM KICKED OFF, I WOULD DO IT IN A NANO SECOND... - I am from a rural area and have difficulty finding decent service. Verizon was the best, I was told. Our community is so tiny that I would have to drive a few hours to travel to a Verizon center. By the time I get off work, they will be closed. I opted to order through sales via chat. I told them the phone, the pre-paid plan I wanted, etc. It took me over two-plus hours as I was constantly passed from Prepaid Sales to Post Pay Sales Department because someone severely messed something up. I finally called from my husband's phone and got a salesperson who easily walked me through it. I paid for everything.

I normally do not write a review but I need consumers to know about Verizon. We were lied to several times by Verizon, they tell us we can get a free phone, get to the store. "No we can't." Chat with customer service online, get a different story each time we chat them. Went to the store and was told if we came in could get an I Phone 15 for free, scheduled the appt, got there and oh wow the promotion ended at 00:01 that day, how interesting, then they wanted us to buy the IPhone 15 which our bill was already almost $200 for 3 lines. When we added a line back in November, they put two dumby numbers on our account, so we could get the so called phone free, well we were paying for two extra lines.

We cannot rely doing business via Verizon Cell Signal, all calls failed for past 3 days. The outage map is spreading across the country! Please fix your servers or let us fix them as your Cloud experts! Thank you!

Verizon Wireless consistently sends threatening messages to disconnect my service. I refrain from setting up auto pay due a previous experience with a payment being processed twice. Services sporadically malfunction with receiving "deer in headlights" responses when communicating with customer service on ALL levels. With what I'm paying monthly I expect so much more than what service is received...if there was another cell phone provider I would consider, I would happily cancel this service!!

My review of Verizon Wireless customer support? One star – and that's being generous. For over a month, I've been locked in a maddening loop of dropped calls and dead ends, trying to resolve a simple issue. Each time I think we're close to a solution, poof! The call disappears into thin air, leaving me more frustrated and helpless than ever. It's almost as if dropping calls is Verizon's secret weapon. They wear you down with endless loops, hoping you'll just give up and stop calling. But guess what? It's not working. My frustration has morphed into determination, and I'm telling everyone who will listen to avoid this company like the plague. Here's what you can expect:

Excuse my caps but I've been very frustrated with Verizon for almost 3 yrs now. They have hung up on me, lied to me, tried to "Fix" my issue but every time I call 611 for billing it always goes back to square one! Square one is them telling me they have nothing on filing stating my issue or concern. Almost 3 yrs now!!!! Lastly they said they would credit me over $1200 and have me on the highest of attention yet almost 2 weeks and still no phone call!! My bill is suppose to be $152 (which is still high for one person) yet my bills come out almost double that! I'm sick and tired of Verizon lying and not keeping their word! I hope this gets up to the highest level of attention because this is not right!!! What can I say about Verizon!!?? Very good at scamming, very good at adding additional services not needed, never ever keeps their word!!!!

We created an account using their online chat to start up service since the deal was only available online. We ordered 4 iPhones that were supposed to be free. Wound up paying for each monthly because we chose higher memory phones which is fine since it was to only be 8 bucks a phone. Was told 2 day shipping on all devices. After all was said and done we got an email confirming 2 day shipping on 2 phones only. Then the next day we got an email saying 2 day shipping on 1 more phone but the 4th was not going to be shipped til Feb 9th! That’s more than a month past what we were told. I called next business day and sat on the phone over 2 hours all to be told it was rectified and we would have a phone in 2 days.

My phone stopped charging one day. Traded it in for a new phone, the new phone was faulty from the beginning. I called in multiple times explaining my issues and asked for this to be documented, never once was I instructed to bring it in. I was never told I had to come in within 30 days or I would only be offered a refurbished phone. After the 30 days passed, I was told to bring it in and they would give me a new phone, I brought it in, then was told it was going to be a "certified like new" replacement (in lieu of the brand new phone that I just agreed to pay for). I have spent hours talking with different people who lied and promised they were going to get this rectified and I would receive a brand new replacement and then lied to again and again.

This is the worst company. I have never worked with a company that lies and is so deceitful. Every time you call you are on the phone for 2 hours, promised the world and then the bill comes and nothing is done. When you try to go to the store for help with an actual person they tell you you have to call the same number of people who continue to lie to you. They charge for services you are not receiving and then change your plan without permission, increasing your bill. This company needs to be overhauled and the employees and higher-ups should be in jail for the way they rob their customers.

Initially, I thought taking it easy for First issue but because again faced Second issue next-day itself, thought of leaving this feedback so that others considering to join new Verizon be aware of... So, I recently moved to Verizon last month and initially, Sales person making FALSE promises because they not sure what they talking and because of this almost every month $25 I have to lose now as not getting their FALSE promised "student discount" which after seeing my first monthly bill, found out not eligible and it was all because Verizon Fault/mis-information/False-promises...

I made a payment, then 2 days later, they turned off my service. Never had this happen before. The person I talked to was very rude and no help at all! I will be changing when my contract runs out! Been with them for a very long time.

Underhanded liars, scam you about free phone, hidden fees you really pay for that phone, and my phone plan. Raised my monthly payment over $33.00 after only two months. I will never trust them again. And didn't tell me the plan was a three year contract. Said I could cancel out up to 6 months and keep the phone. All lies.

I had no internet connection the whole day! No 6g home internet and no internet in my family's phones for over 10 hours!!! I am working from home so I need to go somewhere else to get the job done!!!! No homework for the kids too. It's really a shame for a company like Verizon to have a technical issues without contacting their customers.

My wife decided on new phones and service and signed up with Verizon and three new phones. After reviewing what she was told and the actual costs of the service we cancelled the service and returned the phones in pristine condition in the original packaging. We then bought three identical phones from another carrier using Verizon towers at over $100.00 a month cheaper for service. We have been billed monthly for the phones we returned for four months now along with threats of collections. My wife has spent hours on the phone with Verizon and the salesman at the store even verified to Corporate the phones had been returned but the bills persist. Stay away from these clowns.

I had Verizon for 17 years as my mobile provider, I was happy with them, but the last 3 years I was not able to get cell service at my cabin in north/east Utah and my daughter and her husband were not able to get cell service at their property near Boulder, Col. so we decided to switch cellular service. I also have home internet with Verizon, which I decided to keep. So I called to cancel cell and made sure they kept my internet. Asked how much I would owe, she was very pleasant and understanding, but did not know what my bill would be. Well, after canceling I was not able to use my Verizon app or even sign into it.

Went in to get new phone and they didn't tell me my payments were going up. Was supposed to be free, then I upgraded to hot spot and it didn't work very well. It went in and out. Didn't explain the contract length. Then told me I had to get 5 G to get hot spot so my bill went from 76 originally senior plan then 91, then 110, then 130 last 3 up in a couple months so asked to drop wi fi. They did. Then I got a different service. They did drop it back to 111 but not acceptable so got my final bill 444. Didn't explain how they came up with that amount so calling tomorrow. What a crappy way to do business.

Hello, I signed up for Verizon business two years ago. It has been a nightmare. You can NEVER get customer service because the res for business are during business hours! I spent 26 hours either at or on phone to fix problems in 2022. In 2023 I spent another 16 hours and my employee paid four hours! And the problem with router still exists! Regardless each month I pay $80 though it cannot be used. I moved my phones to personal and owe now tons of money because you get NO HELP AT ALL on business accounts. It is the most theft of service I’ve ever experienced and worst service ever too. You have been warned.

I was having issues with my bill. When I purchased it they messed it up. Too long to get into. After 4 calls 6 hours on phone with customer service. I went to the Verizon store on Santa Barbara. Rodrick was so patient. Reviewed my account. Discovered the issue and fixed it. I highly recommend him if you go to Verizon.

We bought a Verizon phone as a spare. We had it for a year and we realized it was no longer needed. The service was not better or worse than our other carrier, so we cancelled the account and went on our way. We continued to get bills from them and called every month to let them know we cancelled the line. They said they corrected the issue and the very next month we get another bill. On and on for 7 months, we called AMEX and disputed the charges. Now they threaten to send us to collections for an account we cancelled 7 months ago. I want to say incompetent would be a positive for them, stay as far away from them as possible.

I recently returned a pair of AirPods purchased through Verizon. I followed their instructions returning them unopened within the return window using their prepaid return label. 15 days later, my account still said the package was in transit to Verizon and I had not been issued a credit. I reached out to them via their SMS service to report the issue and try to resolve. Over the course of the next month I was told from Verizon they couldn’t track it because I didn’t have a tracking number (it was their label, UPS confirmed they don’t provide the sender a tracking number on a company prepaid label because the company, Verizon in this case, tracks that) so I was basically out until it showed up at Verizon.

I recently had an extremely disappointing experience with Verizon Wireless that I feel compelled to share. After deciding to switch from T-Mobile to Verizon, I was initially promised a reasonable monthly rate and even a free iPhone 13. However, this turned out to be the beginning of a series of broken promises and miscommunications. Firstly, the monthly charges were inconsistent and significantly higher than the quoted price of $127.41. Despite numerous complaints, the issue persisted, showcasing a lack of accountability and customer care from Verizon's end. The signal quality, particularly around my office area, was subpar, adding to my frustration.

Verizon = all about the bottom dollar. They do not care about the customers. This is very clear any time you try and call and talk to their customer service team who do not know how to handle or respond to anything. They also boost about a 5G network, and I can't tell you how often I am without a signal ... in 2023. It's ridiculous. I have been with them for more than a decade, and I have not had a single good experience with them. If it were easier to jump ship, I would have jumped headfirst. I would not suggest them as a carrier to my worst enemy.

NEVER AGAIN GOING THROUGH THESE IDIOTS!! First they shove that automatic bull down your throat and make it IMPOSSIBLE to speak to a human, they make it IMPOSSIBLE TO DO ANYTHING because they don't want to do their jobs!! They also refused to take my payment over the phone AFTER I ALREADY SAID I CAN'T DO THE AUTOMATIVE CRAP THEY GOT GOING ON! THEY ARE RUDE UNPROFESSIONAL AND DO NOT VALUE CUSTOMERS!! So I'm letting them go to collections and disputing it letting the BBB know they REFUSED TO TAKE MY PAYMENT!!!! (Mind you when I was a customer they took my payment over the phone before WITHOUT ISSUE!!)

The Verizon service is the only reason that they’re still in business because their customer service and their billing is HORRIBLE. They play games with your billing amount and go ahead and raise it themselves without letting you know why and then you have to call and spend a couple of hours on the phone (NO EXAGGERATION) and it happens EVERY MONTH. I highly recommend you stay clear of Verizon because they really suck big time.

I've been a customer with Verizon since cell phones came out. Today I threatened to go to AT&T. My phone has been broke for over a month. After 1 hr in to store I told it can't be fix. I had to call Technical support after an hour with them. I'm told they're sending me a new phone. And all I had to do was verify the address so I get Transfer to another person. Then now I'm told that's not correct information. I have to take it to an Insurance Company somewhere in another building so they give me the address and I go. They told they can't fix it. But I needed to call this other number. Cause they will send me a new phone.

First off I was a Customer for Years. I lost my phone and went to Verizon In Buda TX and San Marcos TX to have the contract canceled because I found a better carrier (AT&T). Verizon refused to cancel my account because I lost my PIN and continued to charge my credit card. They refused to e-mail me, and refused my many photo ID's DL, and VA card. Verizon will not cancel auto pay if you lose your pin #. They will keep your credit card hostage and continue to charge knowing you have no phone. But they will sell you a phone and change your account without your pin#. I'm contacting FCC to file a complaint. They will let me know whom to contact next.

When I make calls I have no problems at all. When it comes to 5G data while at home and out and about I virtually have no data. It's pretty annoying trying to use map apps or navigation when it doesn't work. 5GUW is fast, but very spotty. For example 5G is from 0.10 mbps to 4 mbps most of the time. Usually it's at the lower end. I can't listen to music on Spotify while driving in some areas. All around it's a mostly bad experience. I hope it gets fixed soon because I'm stuck with it.