Verizon Wireless Reviews

“Verizon’s customer service is absolutely abysmal. I’ve never encountered a company that makes it this difficult to resolve even the simplest issues. Every time I call, I’m transferred from one department to another, and no one ever seems to have any answers. Their representatives are either poorly trained or completely uninterested in helping customers. The wait times are outrageous, and the chatbot is utterly useless. I’ve spent hours trying to fix an issue that should have taken five minutes, only to be left frustrated and no closer to a resolution. Verizon clearly doesn’t care about its customers once they’ve locked you into a contract. Avoid at all costs!” I can not get a call back from a manager.

Verizon does not have a customer service number so you can speak with someone. You can either go into a Verizon store or use their chat feature. The chat feature takes for some reason a couple hours due to Long waiting periods in between each sentence. I think it's unheard of that a cell phone company does not provide phone support of any kind. This is the worst part, I ordered a product through their website and immediately returned it the same day. I shipped product on the 29th of December 2024 and received confirmation that they received it on the 5th of January. I was told I would have to wait until the 18th of January 2025 to receive a refund.

I have had Verizon for 17+ years. In Chicago area and now Phoenix AZ area. Moved here in 2015. Cell phone and 5G Home Gateway. About 1 year ago the service became absolutely horrible. Dropped phone calls, missed or seriously delayed texts. Hours and hours and hours on the phone with all levels of tech support. Absolutely no help. Thought getting a new iPhone and iPad would help. Not so at all. More hours and hours and hours with tech support. I suspect it has something to do with the area I’m in, which is NOT in the boonies but suburban, in the 5th largest city in the US. Regardless, run don’t walk away from Verizon here. I’m stuck now as I got that new iPhone and iPad on them, fool that I was. How incredibly sad for all of us.

T-Mobile took over, yes now customer service is no longer the only thing reason why Verizon could charge more, worse signal, same or worse customer service, I was offered an email or an statement in the mail to be able to have T-Mobile pay what I owed to Verizon on two phones and after 2 hours on the phone, they hang up on me for the second time, they had the audacity of reporting my account to the credit bureau, T-Mobile is still giving me a credit of $800.

I arrived 15 minutes early for my 6 PM appointment at the 2 50 one N. Federal Highway location in Ft Lauderdale. Walk-ins were being seen before me at 6:05 PM. I received a text that said I was next in line. At 6:15 they were still calling walk-ins up for service. I decided to go sit in my car and wait for my text to be seen. As soon as I got in my car, I received a text that said my appointment has been canceled. There’s a reason I made an appointment so that I wouldn’t have to wait any longer than possible. I would not recommend this location to anybody who is expecting decent customer service.

I guess I will be one of many 1 star reviews. On Customer service today for over an hour speaking to 5 different people. They promised my issue would be resolved in "3 to 5 business days". Verizon's customer service has really dropped off in the past few years. This holds true for help at the Verizon stores. One to two workers with a line waiting on service. I have been a customer for over 7 years but it is time to change.

I went to Verizon to see if they had a sale for free phones like other companies have. The Sales person led me to believe I was getting free phones and told me my bill would be $104.00 a month. He gave me the phone and told me to finish signing up on the app. So I did that and they tried to add on insurance. I didn't get it because my experience over the years is that if I had insurance I would have to pay a deducible that would be close to the cost of going in to buy another phone. So, I didn't get the insurance. Then they download things on the phone that I never authorized to be downloaded and when I tried to uninstall them I wasn't able to uninstall. That is not right. Then I get my bill and the added more charges that I didn't approve. It was for cloud storage.

My wife and I purchased new iPhones at an Apple Store and traded in our old ones which were not purchased through Verizon. The Apple Store representative transferred data, deactivated our old phones, and activated the new iPhones. We did not go to a Verizon retail store or involve any Verizon personnel in the process. When we received our next Verizon bill, we discovered that it contained an extra charge of $35 per phone for the upgrade. I called Verizon for an explanation of what benefit it gave us for the $70 and received no understandable explanation. However, the representative admitted other customers had called under similar circumstances and asked the same question. I hope the FTC investigates this process in which one is charged for receiving nothing.

I had a Verizon Wireless business account with 8 lines for the past three years. I recently canceled and went to T-Mobile business. The coverage that Verizon prided on is no more. Their cell service coverage, process of billing and customer service gets F. Last straw to break was when we repeatedly try to cancel a global service, they refuse to and charged us. When we asked for our money back, their usual response is we can only go back 3 month of charges. They don't care about their customers. Well, we can leave as customers. Also I kept telling them, it may not be a lot of money for individual accounts that they robbed them of, but you multiply that by a million or more customer accounts, that turns out to be a big number. They are robbing their customers, pure and simple.

I traded in my iPhone 14 to upgrade. I had to pay off $750 of the 14 to complete the purchase. I wanted to take advantage of the $1000 trade-in offer, and thought it was all good when completed. The person in the store did not explain several very important points, so it ended up being quite a lesson! When I got the notification that because I changed my plan, the trade in off was no longer valid. I called, but the rep did not seem to understand what I wanted and would not tell me what plan I had to have. She said the phone would be $27.77 per month for 36 months. That’s over $950 for a $1300 phone minus $1000 trade-in. Lesson: Don’t buy a phone from Verizon.

Verizon is junk!!! Does not work when it says it does!!! I have wifi my computer works rebooted it several times but will not let me make a phone call!!! I want to throw it in the ocean it is such junk!!!! I will stick with my landline!!!

After months of repeatedly seeing *random fees added to individual lines on our Unlimited Plus plan's bill, calling customer service each time (7 months straight) we moved to T-Mobile. Customer service staff were wonderful each time but the problem reappeared, and it was different fees, discounts disappearing, etc. Enough is enough Vzw, stop price gouging customers! We were customers for over 23 years.

I will make it short. I had Verizon for three months and they kept moving my bill up and down so when I decided to port over to AT&T they want to charge me 143.79. I said, "Okay, can I make an arrangement?" The guy on the phone told me since I’m not a customer anymore, I will have to pay 10 dollars just to schedule and gave me an option on what day and my option was declined so I said, "Why would you give me a option if I could not honor it." I’m very frustrated and tired of them, why charge me not once but twice already for service that was already and then come back and charge me for 10 for two weeks on the 28th of January. I told him I did not want to pay on the 28th, he said he assumed that’s what I wanted. Verizon is not worth and the Internet kept cutting out really bad even though I was in a good area, beware.

If you are going to switch carriers beware of this when leaving Verizon. AS soon as you make the phone transfer of the last phone, Verizon shuts down your account!! You can not access your account for statements or anything. You call CS to get statement copies and they say they will send, they don't... 3 separate calls and assurance they would be sent US mail, they claim they can not email them to you. They give you a portal for people who have "discontinued service" but it does not give access or allow you to reestablish password to get access. It is important to have the statements if you are doing a buyout program with new carrier as proof for many things so print prior to the last transfer or you will be ignored by Verizon!

Just wanted to warn people about signing up for the monthly International Calling Plan. We did a two week trip internationally in June 2024 and were told (by some folks in one of their India based call centers) that it's much more cost effective to sign up for this for one month than to do the Travelpass for two weeks and I was assured that it was easy to cancel the plan after our trip. My instincts were against this and boy did I pay the price. I found out later looking at Reddit others had the same issue, they say after your trip the International Plan is cancelled but it keeps on going and they make it nearly impossible to cancel!

They charged my credit card without my consent. They made me pay for an iPhone 16 over phone without my permission. Mind you, it was my husband making the call. When I tell them to refund my payment. Verizon agent tells me he can’t. I think I should hire a lawyer and sue them!

Poor customer service and higher price, billing system. My issues have been going on for over 2 years and they have promised to call me back on 4 occasions to resolve my issue and never hear back from them each time.

I bought a new phone and returned it after 1 day. However, to my surprise was charged with and extra bill of $55 in addition to the $105 I had already paid in-store. I was never informed that there would be extra charges. And I didn't get proper assistance instore and even online. I have been trying to make a follow up in this matter. I'm really disappointed with this company.

We paid the bill over 1 year ago and still say I still owe the balance. I even showed proof that the check was cashed and still won't fix my bill. Every time we call we keep getting the runaround. Verizon sucks.

Relying on Verizon LTE for service. What a joke! Lost power due to SCE shutting off power due to winds in the desert (that’s another ripoff story). Verizon has got to be one of the worst companies to deal with. There are no humans to talk with and if you’re lucky enough to actually get a person there’s no help. They say everything looks fine here. I’m not worried about where you’re at. I’m concerned about where I’m at. Why are these companies regulated better? They should be forced to reimburse customers whose service is below what they were told it would be. I was told I’d have 5g connectivity oh I do but for five minutes every hour then back to LTE what a joke. Just read an article about Verizon setting some kind of speed record I guess that’s only for their special customers not low class like me!

Verizon is the most deceitful company. I have ever For two business lines, they promised me $50 per line or $100/for two lines per month. Once I agreed, they activated only one line for only two weeks. The other line has never been activated at all. And yet they billed me $221 for one line for two weeks. It is not the Verizon we know 20 years ago. Verizon today is total rip off and scum! Once you give them your personal info, they will charge you 5 to10 times of what they agreed and they will refuse to reverse the extra charge. Take my advice today or learn from your painful loss tomorrow.

Never in my life have I had such terrible customer service. And no, this isn’t just a one-time thing—Verizon is consistently awful when it comes to interacting with customers, whether it’s by phone, chat, or text. This latest situation was the last straw. I am planning to leave Verizon very soon. On December 31, I spent two hours on Verizon’s chat service arranging a payment extension. I was told my account would stay active if I paid by January 22, 2025.

Verizon has the worst customer service on earth, I have no clue how they even exist with such bad services. It's literally like in the poorest third world country. If you wanna switch, think it over, no more where you at Verizon will be much worse. You can’t beat them!!

I have been a customer of Verizon Wireless for approximately 15 years. Last June of 2024, I attempted to upgrade my family plan from 10G Shared to Welcome Unlimited. It is now January of 2025, 7 months later, and I am still on the 10G Shared plan. I have been told at least 5 times by various support technicians that it will be changed at the end of the billing cycle. The end of the billing cycle comes and goes. The changes do not take effect. If Verizon cannot troubleshoot their own system, why should I remain a customer? This is a simple request or what should be a simple request. Verizon cannot make it happen. Time to find a different service provider.

Verizon Wireless lied straight to my face about my contract to get me to sign a 36 month contract with them. I told the sales rep. my exact income and the max amount that I could afford and he COMPLETELY lied to me about how much it would cost. I asked him like 7 times how much it was going to be because I told him I am on a very fixed income and I absolutely could not afford any more than $120 AT THE VERY MOST. He told me over and over that the only thing I would be charged for was $65 per line and $10 for the FREE tablet I was eligible for and then a very small amount for taxes and fees... He said like about $15- $25 at the most.

Verizon doesn't let customers leave reviews unless you call and do it verbally and even then my reviews are being ignored. Verizon charges hundreds of dollars for a phone service that doesn't work properly and on top of that they say I have unlimited data BUT it's not actually unlimited because they keep slowing my service down at the end of the data cycle. Verizon the company is dishonest and has poor ethics.

15 years I was abused by this company. Terrible customer service, poor billing. A while back I had a screen replaced on a iPhone and the tech showed me it was a used phone, Verizon sold it as new. A few months ago I switched to T-Mobile, had a credit come back as all plans on auto pay are prepaid. They just kept taking the $ out of my account. After telling them and showing them a bill from another carried with the number they still insisted the bill was correct. Wrote three times and called four, they won't send me a statement of my account and never even replied to the last letter, they sent it to collections so I filed a complaint with the State Atty General. This company is HORRIBLE to do business with.

Verizon is HORRIBLE!... I applied for a phone in 2018, they asked a 500.00 deposit, so I decided against it. They went ahead and issued a phone number even though I never paid the deposit and have added it to my credit report. I contacted the review department after several attempts to dispute this on my credit. The first lady I spoke with reviewed it and said, "Oh you are correct, I can see where no calls and no activation were ever provided" She even agreed it should be removed but she had to send it to another person. Well, that person just called me and said no it's a valid charge, would you like to set up a payment arrangement? I told her you will never get that money from me; I will not pay for something I never received... I would HIGHLY recommend a different service provider, they are thieves!!!

I have been a Verizon customer for 12 years. Brought my fiancé to Verizon from AT&T. Called customer service to find out how to get his device paid off with remaining balance owed. Was told we had to pay it off ourselves. Then switch to Verizon then we would be reimbursed in the same amount back to us after a few months with a gift card. Only to find out I was misinformed & that now we are out the $400 as not only was I given the wrong information but also my inquiry was never logged into their system when I called, like they are supposed to do.

I was moving from ATT and the port is still going on. We have not had service for a day and continue to call in and wait online. Before you choose to switch to VZ make sure you schedule a full day to deal with the headaches. They say that it is all fixed and or that they will call you back and they do not. It has been a massive time suck and it still does not work. The problem is that ATT is not much better. I wish there was tighter regulation on these companies.

I have had no wifi at home for 10 days. I called Verizon Service 8 times to no avail. They checked my rotor and determined it was good during the first call and said there was an outage. They called and left a message saying it was fixed. I tried to log on and still no connection. Each time I called they would say it will be fixed by 9:15, 1:15 etc. but still no connection. They tried to sell me more data because I ran out because I had no service, but I said “no, I just want my wifi fixed”.

The AI puts you into a loop that never corrects problems. I have not been able to log into my account in 4 years and no one can fix it. I do not know what you do. I CANNOT LOG INTO MY ACCOUNT. Need advice.

Verizon bills continued to soar in price. Contacted customer care after receiving notice that my plan was being discontinued and new plan was higher with fewer benefits. I have been a customer on auto-pay for 20+ years. The answer was that they cannot help me and asked to start the process to remove services. I moved to T-Mobile who offered a keep and switch option where they pay off any remaining balance on devices. I just needed a detailed final bill. Verizon's customer service promised to send over a six week period and it never arrived. I could not access online or via app. I finally got in touch with billing who advised all I had to do was go to any corporate store. They printed and I went on my way. Something happened with their customer service over the years, definitely recommend T-Mobile.

Verizon Customer for 16 years. The past two years they have changed - when you make a change of your service - they tack on fees not discussed or revealed until the bill shows up. Then you chase your tail for months trying to rectify it. It is predatory - bad behavior. We got a meager credit and wanted to speak to a supervisor - the cs person we worked with said we would forfeit the credit to speak to the supervisor. We agreed and the supervisor said we forfeited the offer and too bad. Who does this? Don’t sign up with them - they are dishonest - and cs burns your time and adds fees to your bill you don’t agree to.

Went to the Grand Rapids Minnesota Verizon Store early Nov 2024, my wife received a call from the manager Josh that said she could add another phone for free and trade in an old phone for a free upgrade. After going in to the store and getting a new phone for myself as the free upgrade/trade and adding a phone protection and a Netflix/Hbo subscription all for $40 (We saved the voicemail).

If I could give a zero for their customer service, I would. I have only a wifi plan with Verizon and I have been with them for over 5 years. Long story short, a payment came out of my account that I did not authorize. My bill of $209 was not supposed to be due until Jan. 10th. Melody from the wifi billing dept. Tried to tell me that auto-pay comes out 10 days prior (it hasn't over the 5+ years) and that someone from the finance department could help. So, Whitney from the finance department flat out said she couldn't help me after Melody said she could reverse the transaction because they took it out without approval. I will be looking into other wifi companies because their lack of education with their company, compromise for a loyal customer, and playing stupid infuriates me. Bye Verizon. 🖕

The corporate management should all be fired!! Their so called customer service in the Philippines is a joke that’s after waiting 40 minutes for them to pickup. It’s just as bad here if you can even reach someone. They lie. They scam you. They threaten to affect your credit rating if you don’t pay per the guy I spoke to in NC a few days ago. I have had tons of dropped calls and call failures and they don’t care. I dropped them this week after over 30 years. I assume the corporate management trains all its staff to screw their customers no matter what the situation is.

Verizon is a complete rip-off. The S24 trade in /get a smart watch is straight-up fraud. The trade-in for this stand-alone watch ended up costing me over 400.00 when I returned it because IT IS NOT STAND ALONE! It took 4 days and 4 customer service employees to figure that out. NO one knew that. As a result the phone only stays charged 3 hours. The employees are interested in pocketing any money they can steal from you. Example, went in to transfer info from one phone to a new S24 and all they could spew was charges for every step.

I was charged the full $49.99 for the month of December for Internet even though we cancelled December 3rd. So I paid the full month for the use of 2 days. They told me they don't prorate a single service. Needless to say I'm not happy and will avoid using Verizon.

Finally get out from Verizon service. I will don't recommend to anybody, especially business services, the internet and phone for business are the worse and the customer service is terrible, especially billing department.

**Frustrating Experience with Verizon: Misleading Practices and Poor Customer Service** I recently had an incredibly frustrating experience with Verizon that has left me feeling like I’m back in the bad old days of dealing with AT&T. Verizon’s customer service and billing practices have been nothing short of disappointing, and I feel misled and overcharged at every turn.

After three calls to Verizon and a final hour long Q&A with Justine at Verizon, I decided to upgrade my 14promax to the 16 Promax ONLY because I was told I would receive $1000 for my trade (which was pristine like brand new) and also told the remaining balance on my 14 would also be covered as part of my loyalty promotion. By the way, there was a current promotion advertised for exactly that which is why I called. I was told the new 16promax would cost me $91 + $35 upgrade fee which I paid ($109.10) during our phone call that day. Jump to two and a half months later and a bill for $349. After calls to Verizon I’m told I received $422 for my trade-in and also am required to pay off the balance remaining on the 14promax I was told I was guaranteed $1000 trade in, thus the $349 phone bill as well as a new price added to my phone bill for 36 months consecutive payments for the new phone. Deceitful.

It takes a lot for me to get to the point to write a review by far. I’ve been a customer with Verizon for years. They’ve been always awful just that it’s been one of those answer them when you get hooked and and you don’t wanna deal with it procrastinate the word But enough is enough. Save yourself a headache. This guys are thieves. I’m taking this to court by the way, I don’t know I’m gonna save you time to read the story. Avoid this company don’t cost.

I called, because I am down on my luck, because of health issues.. Stacy, at customer Is the greatest. I actually cried. They gave me one free month, everything is linked through my phone. All doctor appointments, and SSD. Everything. I couldn't ask for a better provider. Who else would do this? Verizon, has done more for me than, than this thankless country. God bless you, Verizon. Have a very Merry Christmas. Forever grateful. T. **.

My bride recently dropped her iPhone 14 and cracked the screen even though it was in a protective case. No problem. I’ll just use Verizon’s holiday offer and trade it in on a new one. First challenge- the deal is only available on-line. After 90 minutes of frustration with Verizon’s truly terrible web site, I gave up. I now have an appointment to have the screen replaced. When the repair is complete the phone is getting ported to ** and Verizon can kiss my **.

This company is a scam. They make you think you save $800 on the phone but they put you in a contract for 36 months and make slave out of you to pay their high freaking charges. Bunch of **. Stay away and go for the lowest monthly charges like Mint or Spectrum. There is no quality with Verizon.

I wouldn’t rate it at all. This company is by far the absolute worse and they are highway robbery. They think you are not paying attention to your account charges and the numbers are always changing. I was credit 29.00 that they claimed they put towards the bill which was the same price before they credited it. Then they claimed to applied another 29.00 to satisfy me for the credited that wasn’t credited in the first place and it came down to 144.00 from 174.00. Ok great. Next rep tallies everything and it goes from 144.00 to 164.00. Mind you there is a 10.00 over the phone payment fee but wouldn’t that make it 154.00. I am over it and over them. I’ll pay off my phone and move on. Please do not be desperate and get into a contract. They make everything sound good but it will be hell. For that term I broke my contract so that tells you how bad it is. I do not recommend.

A sales rep came to my house. I signed up for Verizon. A week later, I asked her to cancel the order as we were happy with our current service. It was not canceled. A router showed up at my house. I again contacted the sales rep to cancel. Now, I get a bill for $99. The router was never hooked up. A technician never showed up to run the lines. I used zero service. I contacted Verizon, who told me I had to pay a portion of the bill since I had not canceled sooner. I have to pay for 18 days of service that I did not use and canceled before the 18 days. This is highway robbery, and I will inform everybody on other review sites.

The overall "provided service" isn't horrible when it's working. There have been several outages over the last few months ranging from a full day to a few hours. The phones are the same as anywhere. But where Verizon really has dropped the ball is their customer service. In person is next to worthless. Went to upgrade my phone and wanted the sales rep to switch over from old phone to new phone, my apps, contacts and photos. A service they used to provide.

Verizon DEFINITELY LIES about Unlimited Mobile Hotspot. IT IS NOT UNLIMITED! I only got 11 days out of their Monthly Unlimited Hotspot yet they tout that it is Unlimited data. I had to buy a second phone to get more Hotspot usage and BOTH UNLIMITED HOTSPOTS LAST LESS THAN A MONTH. This is a Sincere and Entirely Truthful Review.

I transferred my phone number from my business account to my personal account. Was supposed to be a simple procedure. Verizon added on charges for another phone I never owned? I called them as soon as I saw the error. Problem fixed…. I thought. Then I started getting emails from them saying they were charging me for this phone that I never owned. Called them again… Problem fixed…. I thought. This happened 6 more times. Today I got my first bill with the phone charge on it. I called again, and spend 2 hours and 15 minutes on hold, just to find out they are charging me for the phone.

I purchased a new Samsung S24 Ultra phone Oct. 2024. I've had issues connecting, I've had to restart multiple times daily. Went to Verizon store, since I've had the phone over 30 days, it is a warranty issue. I called 611 for their warranty dept. They sent me a new (or so I thought would be new). They told me to take to Verizon store and they would transfer my data. Nope...they don't do that, I had to do it myself at home. While doing this, I noticed the stylus was missing. Looking back at the packaging, it said: "used/like new". What?? My phone was 2 months old! I called them and they said they do not send out new phones. Needless to say VERY disappointed in Verizon. I have been a customer for 20+ years.

Zero stars!! The worst of the worst!!! Too expensive for a very bad service! They lie in a huge way. Be aware! The signal is too low. You can check on speed apps such as speed test app and others. They lie to me a lot all the time. I don’t recommended at all to no one. Sometimes I had no signal either. Had service contract for more than 2 years and got out as soon as a could. Finally out as of 12/12/2024! Thanks God! Overpaid for bad service and sometimes no service in my own county. Stay away.

I have never had so many problems with customer service!!! You can’t speak to nobody stateside!! All **, can’t understand them. They’re pushing crap on you. You don’t want and you’re unsure of the billing. Unable to repair your phone over the phone. So then he send you a new one and then you have to call them back up to have a programmed. Instead of paying Indonesian people, why don’t you hire American! Sucks! This company sucks! I think spectrum is a better company to go with!

I travel a lot so I got the mobile hotspot with "unlimited" service so I could well use it, but it doesn't work, the data runs out around a week even if you haven't used it or turned it on at all, the unlimited is a lie, and they'll tell you just about anything to keep you there, force you into a place you'll be paying off devices that don't work, and customer service is no help whatsoever they hung up on me several times because I wanted to know why the unlimited has a limit. The company is a scam.

HEY Verizon, Would you like to PUBLICLY explain why it is “corporate policy” to refuse to sell phones/plans to homeless individuals because we cannot provide PROOF OF ADDRESS because we are ya know…. HOMELESS!!!! I politely asked the Verizon rep at customer service what mental gymnastics verizon does to tell themselves that isn’t BLATANT DISCRIMINATION, but they could NOT seem to explain it to me? They ALSO could NOT seem to explain to me the reasons it was NOT #DISCRIMINATION!!! So, in short I will have a jolly old time reporting you to the BBB for #DISCRIMINATION!

I was burned by Verizon a few years ago but thought I'd try again. I always had an ATTgo-phone and unlocked phone, recently bought July 2023; google pixel 7 pro. But I decided to take advantage of the (trade-in) for FREE Apple 16; FREE I-PAD and maybe FREE Watch. I went through a local store in Massachusetts and was told I had 30 days to decide. Number one lesson learned: If you are using your own credit be sure it is available and that the staff understand if you need to unlock your credit; it has to be done by all three credit bureaus/if you lock your credit you are out of luck. Decided to go on my bf plan due to this. Not told was the charge to open the account of each device..$70.00; in this case I wanted the FREE phone; FREE Ipad.

With every update, Verizon puts game apps on my phone. Now Verizon is starting to put CHINESE apps on my phone. Why does Verizon continue to push game apps on security updates? Why are you now putting sketchy Chinese apps on my phone with a security update?

If I could give zero stars I would. I keep getting jerked around in trying to get a new phone because of the way they set up my account 20 years ago. I am considered a hybrid because I opened a business account and they did not set me up properly. The store people are completely incapable of helping me fix this problem and I'm basically unable to take advantage of any of the promotions offered now. My advice, go to TMobile. They have better plans, the customer service is better, the phone performance is better and you'll have less headaches with your phone.

I have been with Verizon customer for 48 years. I’m retiring so I need to change to personal use. That took over 90 minutes with Mohit. Obviously it didn’t work. Bill came in wrong and JC could not figure it out. Sent me to add my credit card for autopay, which didn’t work either. The insult is they will not call you back, you have to keep checking. I will be reviewing other companies immediately. Over two hour is too long for service.

I have been a Verizon customer for more than 20 years. Recently, on November 26, 2024 I purchased an iPhone 16 pro and a new iPad from a local Verizon Corporate store in West Monroe, LA. I was told that with the purchase of an iPhone 16 I had to subscribe to an “Unlimited Plus” plan. The salesperson showed me that with the Unlimited Plan I would pay less every month than I was paying with my existing plans (a play more plan and a do more plan). I not only agreed to that, I switch all 8 of my lines to the unlimited plus plan. The savings per month was significant. BIG PROBLEM. After I switched over to the unlimited plus plan for all phones I got a notice from Verizon that with the unlimited plus plan I had to purchase Verizon Cloud backup at a cost of $5.99 per month. That that increased my monthly cost to $3.99 per line more than I was paying before.

They lied about a free phone and started charging me for the phone free the 30 days to change anything. Spent multiple hours and days on the phone trying to resolve the issues. I was offered a free phone and the added it to a finance agreement for 36 months (why when it is free?) then proceeded to ignore the free part and charged me a monthly fee for the phone.

Got the Apple bundle, iPhone 16 Pro, Series 10 watch & the iPad. I've had a 6s plus for over 10 years so when I received the 16 Pro it was just too small. I Contacted them and told them I wanted to exchange for the 16 Pro Max. Well after being on the phone for over 2 hours they told me to return the 16 Pro to a store and they would send me the 16 Pro Max. In the next few days, I kept receiving emails by the boat loads. They changed my email address twice on the account, so now I can't even sign in. They did an 'upgrade' instead of an exchange which terminated the promotional credit of the original online offer.

Verizon has lied again. They offered a FREE phone and it is not true. When I looked at my bill I found a CHARGE for the phone they explained was free. They offered me 30 dollars a month and as it turns out the bill was raised to 59.99 a month when I called them they would do nothing for me. Run, Run, and Run away. The service is not worth it. You never know what the bill will be. They change my bill every month. How worse can it get. I AM DONE!!! No matter the cost. Highway Robbery in MY OPINION.

Been a Verizon customer for more than 20 years, but no longer. Tried to order a replacement phone. Set the shipping address CORRECTLY on the order. They apparently decided to change it to the billing address, which is completely useless to me, as the destination is hours away. Started a chat with "customer service", wasted ten or fifteen minutes with the tier 1 person who of course could not help. Finally was "transferred" to someone else or another department or something, who is still completely unresponsive at another 15 minutes of wait time. Then, the rep refreshed the chat and disconnected me. So I can't cancel the order, I can't fix it, and I can't get help. Don't do business with these people, they're not competent.

Have had version for over 15 years and am about to leave them. I have been lied to almost every time I call recently. I feel like the reps work on commission of how much they can swindle you out of. I was told I would get a new device and they sent a refurbished one that did not work. Then that I qualified for a free upgrade and now they are charging me full price for it. I have lost hours of time trying to fix their mistakes. They said they never received a phone and tried to charge my account $600 for it. I called in and they said they had it. Now they say it is only worth a 125 acct credit. Dishonest and waste of time. So disappointed in what has happened to this company. And guess what? No manager exists to communicate this to.

My experience with Verizon Home Internet has been nothing short of a nightmare. I decided to try their service, but their team couldn’t even get it set up properly. Frustrated, I canceled the service and returned the equipment within the 30-day trial period, ensuring I followed all their instructions. Despite this, Verizon started charging me for the service, claiming they never received the returned equipment. I contacted their support multiple times, provided the tracking number, and after weeks of back-and-forth, they finally admitted the equipment was sitting in their warehouse and that it had not been logged as received.

The company is the worst, their customer service is the worst I ever seen. You can’t never speak to someone and the bill is just too expensive. I wouldn’t recommend. I been with them for 4 years. I regret ever switching to them

I had Verizon for 11 years and they kept raising the bill. Got to the point I couldn’t afford to as they had added another month of service (the next month) early and were demanding 700 dollars to keep my phones on. Their customer service is crap they are overpriced and if you’ve been there awhile don’t expect them to be happy with your business. We are mice in their big big world. I’m so unhappy with them. And because I’m an adult I’m trying to pay the last bill off I get a demand letter threatening legal action. They are not anything even worth anyone going to and I hope they see this because before this last stunt I would’ve stayed at them for much much longer giving them thousands more, but they got greedy and just figured I’d take it. I’m posting this review in multiple platforms so people are warned.

I miss the old Verizon Wireless. I run a small construction company going on ten years now. I used verizon for most of that time now and have been very happy with everything my especially my verizon manager. But a little over two years ago, I signed up for Verizon connect and that’s when everything started to go downhill. Verizon Connect for lack of better words awful and I had a horrible experience. I ended up just paying the contract out with most of the equipment broken down to the awful customer service. I have to call my own voicemail now like back in the day to check because some of them do not show up on the phone. Because I don’t get all my voicemails it did cost me business and hurt my reputation. People thought I wasn’t calling them back and those people told others until it finally got back to me.

Their customer service has became a real joke, their ai system is a joke and now certain forms of auto pay do not count towards their autopay discount, rather than sending out a letter or anything you will be charged $10/line, so I decided to switch my form of payment, then all of sudden I'm getting bombarded with calls from ** people asking for my banking info, telling me didn't go thru, I would love to speak to someone about the possible data breach but can't because their ai system won't let you speak to someone until it's told you about the wait time being 20 mins for the next 30 mins will awaiting to be added to the queue.

Verizon is awful. Customer service is horrendous. They lie about pricing then bill you incorrectly. Impossible to correct with a human. Hello T-Mobile. Verizon is horrible with what they say and actually do. I think a dartboard for pricing would be more accurate.

For several months now, they have added a $20 "return payment" charge to my bill, claiming they're being charged this by my bank. If this were true, my payments wouldn't go through, especially not on a "second try." My payments go through every month and then they add this fake charge. Anyone who has the misfortune of still being with Verizon, check your monthly bill closely.

I set up auto-pay the day I bought my phone- they emailed me a month and 5 days later with a late fee. I set up auto-pay again that month, and again they email me 5 days after payment is due. At this point I'm convinced it's a scam for the late fee and I am so fed up. Even if the auto-pay system IS broken, this is still the only company I have ever seen that refuses to send a "Your Bill is Due" email. They exclusively send "Your bill is 5 days PAST DUE" emails??! If this affects my credit score- I swear to god I will find some human being that works for this godforsaken company to feel bad for me, but alas, I haven't found that person yet.

After my bill just went up to $185 per month for two lines I had finally had it!! No customer service at all online, chatting or otherwise! How do you go from one of the best carriers to the worst!! It’s like they read from a script when you talk to them! I will go directly to the store to hopefully get some help!!! New customers are all they want, once you’re with them you’re not important! Even after 30 yrs (AirTouch)!!

Don’t ever think of having them as your service provider no matter how they sweettalk you. They are very useless. I made a very big mistake trying them out and I regret it. First they’ll send some little boys to go around knocking on your doors and making fake promises. Even the agents in their offices will still lie to you. Integrity is not what they stand for. They lie a lot; they don’t care about customers. They just want the money.

If you ever think to yourself "Should I switch to Verizon to make my life a little easier?" DON'T. Lemme put it into perspective, I had been a customer for 10+ years, I pay my bill on time or even early and not a day later. Some red flags I noticed: The increase in pricing constantly (other reviews even say they increase their set payment plans), buying cell phone insurance and in return having to pay even more money for a phone that doesn't even work, and lastly their customer service. I get inflation and corporate greediness but this is on a whole other level. To increase prices and not change a single thing about anything (faster internet speed, better data, etc.) is crazy. Their data is good except if you live in Colorado, definitely switch. Moving on, paying 100 bucks or more on insurance and then paying even more for a Google phone that doesn't start up anymore for no reason, getting the new phone and it does the same exact thing and nobody is able to help.

11/20/2024. I am not a Verizon customer and I never will be. A fraudulent account was setup in my name and a bill was received by mail on 11/18/2024 from Verizon for charges dating from October 11, 2024 thru November 10, 2024 for $730.56. My wife and I tried to report the fraudulent invoice to their fraud department. We were on the phone with them on 4 different times trying to get this account marked for fraud. According to the phone numbers associated with the fraudulent account it was started in Clark county Nevada. There were phones purchased and picked at the Fox River Mall Verizon store Appleton, Wi. They refuse to mark this account as fraud until they receive a police report which can take up to 10 days to receive. The Appleton police were extremely helpful and informative. What the real insult is our credit rating may take beating because of this fraudulent invoice.

WORST CELLULAR COMPANY EVER!!! I've had a few different companies over the years, but Verizon is absolutely the worst! You can not easily get them on the phone - then when you do get customer service - they do not always have the correct information - but that is OK because if they are incorrect and you need to switch anything they will charge you fees on top of fees and it never ends. The charged us nearly $600 to switch from our other carrier to them - the estimate they gave us for what our phones would cost per month was incorrect! The bill fluctuates from month to month.

I placed 3 frantic calls to Verizon for help in locating the phone, to no avail. I then had to go into a Verizon store and purchase a new phone for my son.

I recently filed a complaint against Verizon, my previous phone carrier, due to them blacklisting one of my devices. I switched to AT&T on November 5th 2024, and ever since activation, they suspended the device due to Verizon placing on a blacklist. Now, Verizon states they have done everything possible, but it is still blacklisted as per AT&T and they have to suspend the device.

My data was low so I called to ask if they can add extra data. My payment is due in 5 days..The agent said that he can add unlimited data for free on the plan I currently have...I have my payment automatically deducted from my bank acct...I confirmed at least three times with the agent to be sure I understood.. Shortly after we ended the call I received a confirmation that it is $25 more..I called back and another agent said that's not the plan I have..He escalated the call to someone else and they never answered..after 45 minutes the call was disconnected..They enrolled me in a plan that I did not approve..The customer service is horrible...always try to connect you to a virtual agent..This is a scam.

Honestly, I had a iPhone 8 Plus from metro, and switched to Verizon because my sister was with them and said she didn’t have much issue, so I gave them a try. I went in and it was a Woman who took care of me. I wanted to get a Samsung Galaxy and she told me that it was free when you switch over to the company. Clearly I was bamboozled, because when I searched up my account I saw I owed them $846, and was confused so I called and they basically told me I had to pay it, regardless. If I would have known I would have never bothered with them to begin with. Now this is on my credit history. I’ve since went back to Metro and got a iPhone from them. Which I should of just stayed with them from the beginning. Now I have to pay off a Samsung Galaxy that wasn’t even worth it at all, dang near a whole band to pay off a phone. They are legit the worst phone company I’ve ever connected with.

I just recently switched from AT&T to Verizon Wireless. AT&T was giving me issues. Switching over the Verizon wireless representative was very helpful. He said that within about four hours everything would be switched over to my new iPhone 16 Max. +5 hours later I'm calling. They put me on hold saying they are working on it and then I got hung up on. Tried to call back. They were closed now. I have a new phone that I cannot use. Very disappointed.

Verizon is overall the worst cellular company I’ve ever had. The phone had been nothing but trouble. The service is terrible and worst of all the customer service is not on the same page. You can’t get help with them at all. They lie. Your bill is never right. Please people don’t ever consider Verizon.

Dishonest and unhelpful customer service. Swore up and down I'd have great service where I live and now that I have been a loyal customer, they changed their story and have done nothing but make excuses as to why I have poor service. None of which were mentioned when I came go Verizon for cell service. Verizon is one of the worst cell companies I've ever dealt with and I can't wait until my phone is paid off so I can leave them. Be very leery and do thorough research before choosing Verizon.

I was intentionally misled by your store representative regarding the terms of the promotional iPad I received. I was explicitly told the iPad was a gift with no additional costs beyond the sales tax. At no point was I informed that accepting the iPad would result in a $15 monthly device payment and a $10 mandatory unlimited data plan for 36 months. Had these charges been disclosed upfront, I would have declined the promotion. This misrepresentation is unacceptable and appears to violate both state and federal consumer protection laws. I am requesting that all charges associated with this device be canceled immediately, and that I be allowed to retain the iPad as the promotional gift it was represented to be. I only found out through email three days later that I would be charged additional fees for the next 36 months on a promotional gift that was only supposed to cost me sales tax.

I was a month behind on my account and had made a payment arrangement to bring it current. I received the following text message. The toll free number listed in the message is Verizon's collection department. "Hello Scott **, it's Auto Service Center. The mechanical coverage for your 2013 Toyota Tacoma vehicle needs a review. Contact us at +18884141678 for more info. Text STOP to Opt-Out"" It gives you an idea of the integrity of this company.

Stay AWAY FROM VERIZON. I’ve had an incredibly frustrating experience with Verizon. Every month, I get charged extra for some new reason—my bill keeps increasing, and it’s never consistent. On top of that, their service is terrible. The connection is unreliable, whether it’s for home WiFi or our phones. Streaming, video calls, or even basic browsing are constantly interrupted. For what they charge, you’d expect premium service, but it’s far from it. I’m fed up and will be looking for better options. Stay away if you value your time, money, and sanity!

I spoke to a salesperson about any promotions or deals. I was told and showed on paper that my husband and I would get new phones, tablets, and Apple Watches by switching to both Fios and Wireless for $213/month I asked a number of times along with my husband if that was legitimate and she said yes. And there was contract or time frame. We just had to pay the sales tax on the six devices. After everything was switched over, I found out our bill will end up being close to $600/month. I went back to the store and found out the salesperson is no longer there after scamming us two days ago. I am calling the FCC and PUC and Better Business Bureau tomorrow. I was on the phone all day today with really no recourse. I may get legal advice also.

I was a customer with Verizon for three years before the problems began. They forced me to switch to a plan that cost more per month than my original deal. When I switched to the new plan, I asked them to remove the Apple Arcade subscription because I didn’t need it. For nearly two months, I repeatedly contacted them to resolve this issue with no success. Each customer service representative I spoke to assured me the issue was escalated and that I would receive an email confirmation from Verizon within 5 to 7 days, which never happened.

Verizon is the absolute worst. Service is unreliable, customer service is non-existent. I'm really sick of them because I will randomly not have service in the middle of a park, no tall buildings in the city. Their Internet is down every 3-10 days and it's impossible to get a customer service representative. Terrible company, terrible service, high prices, not worth it. Avoid!!

I am completely fed up with Verizon and their continual efforts to apply new fees, increase cost for existing fees, and now their latest, reducing the discounts they had been giving for autopay and paperless billing. Once my phones on our account are paid off (5 months!), I will be leaving Verizon forever.

I have never felt like a criminal until now. This company gave me the run around from the agents in the store to over the phone. They stated that I needed to provide proof of identity first it was online then in the store. They basically state that I am a fraud when I presented the store with everything, I even brought them my birth certificate. I've never had to do this until now. No one could give me a reason why I kept getting generic messages stating there is nothing they can do. I will never do business with Verizon again. Please BEWARE

On Nov. 8th I contacted Verizon because I was interested in changing from pay as you go to a contract. I was connected @ 12:07 to Rod. He states that in order to get a contract you need to get a new device, that sounded great as my phone is a S20 and an upgrade would be the S24. Over the process of 3 hours in the chat (which I have printed out the 8 pages) the email they sent to upload documents was not working. I tried over 10 times finally had to contact the Service number 800-922-0204. They finally worked with me and I was told that my credit was good enough to get a contract but not a new phone? I was told by Ron that the contracts were only to get a new device.

They have been horrible beyond measure. Charging for service they do not provide. They have been repeatedly bad over the years. They tell you, "Yes, we are working on that," but bill you still. I recommend anything else.

DO NOT USE VERIZON WIRELESS. They’re great with prices and customer service when you first start services. But when you become a “Loyal Customer” they raise prices on you to the point it gets hard to pay them. Even if you make payment arrangements they will disconnect services and will force you to pay even before you can contact them. I had to pretend to inquire about new phone services to speak to an agent. Ann was the worst she said there was nothing she can do unless you pay your bill even with an arrangement. Verizon is a horrible company. Do not use them unless you plan on swapping phone providers within a year! Loyal customers don’t mean anything to them. They also offer you discounts and promotions and they never go through with them. They pretend like those promotions never existed!

I went to Verizon and was told I had to get a new phone to go from T-Mobile to Verizon. They charged me over 400 dollars I still owe. This put me in the poor house for a couple months. These folks are worse than government organizations when it comes to collections. I was a customer of theirs for over ten years before I went to T-Mobile, T-Mobile shut my phone down after a paid late payment with no notice. So I decided to go back to Verizon. When Verizon told me about the money I owed them I vent back to T-Mobile. T-Mobile wanted money for a phone I was supposed to get for free. The federal government should get involved with the collection practices at cell companies. Even banks give you 90 days to pay. Cell phones are like insurance companies, there is only company with a bunch of different names.

My son got a Gizmo watch and the vibration function did not work. We replace it with a second unit and the vibration did not work on that one either. We returned both units and since then has been more than 2 years trying to get our money, that we are entitled to, back. It has been hours of fruitless attempts talking to customer service - a few times they promised they are issuing a refund but check is yet to arrive. It has been time consuming, frustrating and needless to say absolutely awful experience. It is not just about the money but the principle of a big powerful corporation being totally unaccountable, unfair and disrespectful to their customer.

I have been a Verizon customer for more than 12 years. Today I find out that they have been overcharging me for 5 months. But when brought to their attention, I was refused a refund of the entire amount billed and paid in error! They said they WILL ONLY REFUND 3 MONTHS! Said I am at fault for not checking the bill when it's set up as paperless billing on automatic payments. THEY ARE STEALING AND REFUSING TO REFUND WHEN REQUESTED! When I said I would leave Verizon for another carrier, I was threatened with having to pay off high device balances!

My daughter's phone quit working and I called and was on the phone on Friday for over a hour and half. They did not send her phone so had to call back on Saturday. Was on the phone with Verizon for over 4 hours. I asked for a credit for the amount of time I have spent and was told I would get $100 ASAP on my bill and guess what? Still don't have it. Also recently changed my bill and they changed it for one month and then it went back up. Also had a watch that quit working. They sent us a new one and I returned the old one. Got a text saying they received it and then got my bill and they charged for the device and also charged me for not returning it. When clearing I got an text and email saying they received it.

I have been waiting for four months (since July 2024) for a credit for a phone I traded during an upgrade, as well as to receive a "loyalty credit" for being a twenty year customer. I have revisited the store 6 times, called or texted customer service at least 20 times without a resolution. They are unable to locate the phone I traded in, and no one there has a way to authorize the loyalty credit until they locate the phone I traded. It is hard to imagine that a company like Verizon could not handle such a small billing issue, but it's true. They really don't seem to be able to fix this issue.

I have been a customer of Verizon’s for two years, my phone started acting up around the 1st week of OCTOBER, then all three of my devices became a problem, so I took my phone to a retail Verizon Store near me to have them look at it. This was a mess. I had to return 3 times and never got it right. In the mean time I Called the 611 line. Well you get someone who has you work with them on your phone trying to fix it by them telling you what to do, this went on for days, this is what I pay 54.00 a month for and it's been for 2 years. I am almost 70 years old and I am not savvy at all when it comes to technology in which I told them. One of the technicians messages me and wants me to work with him on my phone at 9:30 pm for a few hours, because he found some time. I told him this is my bedtime so I was sorry he would have to do it in the am.

I was a Verizon customer for 20 years with service in Maryland. I moved to Maine and the service tanked. Customer Service was horrible so I changed to At&T. The service was worse so when I moved to VA I went back to Verizon.... I watched the employee strike/protest of good people in Hampton, VA. Verizon forced them to protest wages and lack of employee support. I went back to AT&T but that was, again without a good contract or support. A Verizon rep from West Virginia CALLED ME to invite me back specifically for internet for my RV. I, regretfully, agreed. Terrible service. Wrong replacements which I sent back. It took 2 months to clear my bill and I was charged $100 + for equipment I returned.

Verizon kept confusing my Business phone in my home 5G internet so that I could not sign into the Verizon app. Customer support was impossible to reach and impossible to get in touch with a human. After two tries and speaking to several different people, I was given a fake phone number to sign in with and then could not sign in again because my ID does not exist.

I agree 100 percent. Verizon overcharged and fraudulently charged hidden fees. The bill is never the same and continuously goes up in price. Offers promotions, gets you in, then bang you don't get what's promised. They'll have a different account representative call you, get you in, then suddenly you can't contact your "account representative" ever again.

IDK what happened?? For years it was excellent service, amazing customer care, and then all of a sudden it’s taken the sharpest turn for the worse I’ve ever seen. I've been working on an overcharge for three months now. Today I spoke to a supervisor who was really sounding like he might be able to help me, but in the middle of the call he said “oh wait, I’m realizing I can’t get the credits through this way because I don’t have enough authority to approve the amount we owe you” and then he literally hung up. I was just staring at my phone in shock. Two hours on the phone at that point.

I have been a Verizon customer for 11 years. Service had great reception everywhere. About 5 years ago that changed but I didn’t know if another company would be better. It was so bad in one place that I got a landline there so I could make calls! When I called Verizon, they knew nothing about the decreased service and tried to say it was my at-the-time, brand new iPhone 13 Pro. They wouldn’t void my contract. Then it just got worse, bad everywhere. T-Mobile offered a good deal and they check your actual address(es) to verify coverage.

I have had an unresolved financial issue for over six weeks! I have called Verizon at least a dozen times with no resolution. I repeatedly asked for a supervisor, but that was not granted. I am very disappointed as I have been a customer for 20 years no more!

I don't think any cell phone carriers offer good customer service levels, but Verizon has set the bar for the worst experience I've received. I called in and tried to upgrade our 2 phones for 16 Pro white color. I was told the phones are on back order, but I should expect them October 18th. The next day I get an email stating I am getting a harvest gold phone the following day and the white phone should get shipped November 15th. I called up Verizon and cancelled both phone orders and was assured that would be the end of it. Mind you I Called and the guy was really helpful, but we talked about white phones/back order extensively, then he processed the wrong color/order, and the Gold phone showed up 3 days later. I take it to the local Corporate Verizon store, but they won't take it back. I have to call Verizon and they send me a return label. I got to UPS and return it.

I have been with this company for 17 years, and over time, the service has gone downhill. The online chat and phone customer service representatives are consistently dishonest, sarcastic, and unhelpful. If you ever ask for a supervisor, be prepared to double-check, as they may just send you to a colleague pretending to be a supervisor, which I’ve experienced firsthand.

I have been trying to get a billing issue resolved for over a month now. They are charging me for additional equipment and services that I do not have. I have spent countless hours on the phone or live chat with them with promises each time that they have put in tickets and the adjustments will be made. When I called the second time, the agent manually determined the amount I would actually owe. I paid that amount. They sent me a service interruption notice because they show a past balance. They did not make the adjustments. I've contacted them three times since then with promises that they will make the necessary adjustments. They have not and tomorrow they are pulling the remaining balance they say I owe. I don't know what else to do. This has been a nightmare from the beginning and I wish I had never switched to Verizon.

My bill for three phone from $110.00 went up to $165.00 because I discount one of the phone. They upgraded my plan, they charge me one time charge $7.87 for discount and one time charge $7.87 for each phone upgrade plan.

I was a loyal Verizon customer for many years. I finally became frustrated with the constant price increases and decided to switch to a different provider. The customer service was absolutely horrific when I decided to change. They REFUSED to assist me in the store, even though I had ALL of the information that they wanted but could not remember my PIN. I finally went to a different provider who helped me cancel my service with Verizon, it was a 3-way call, and the account with Verizon was completely paid off and cancelled.

If buying a car seems daunting, think again—switching to a Verizon business account is far worse! I’ve been attempting to convert my prepaid phone lines to a Verizon business account, only to encounter a mind-boggling level of incompetence and disorganization. The store employees? Completely useless. They have zero understanding of the process and simply tell you to call the 800 number. And the 800 number? A complete nightmare. There isn’t a single department that can handle this request from start to finish. Instead, I got ping-ponged between seven different departments, none of whom seemed to have a clue, let alone a solution.

Unfortunately Verizon has a monopoly on Cell/internet services which has allowed them to get away with unethical business practices such as recently eliminating the $10 bundling discount once offered. With 114.8 million subscribers- at only a guesstimated half receiving this discount, that's over a BILLION dollars immediately recouped by the company. Not to mention the *accidental charges* people like myself incur from *glitches*. These are immediate profits when not caught by members. Verizon just auto-debited my account by an additional $65 (October 2024) for a service that was cancelled in July. I've now collectively spend 2.5 hours just trying to get a "credit towards my next bill" because they won't immediately refund the money they wrongly took.

Horrible customer service! Was charged $150 while oversees while using their travel pass so I wouldn’t get charged. Customer service was no help at all. The travel pass is not what it seems. Make sure to read the fine print.

Verizon is HORRIBLE! Their customer service states information to "help" with a problem but never does what they say! I PAY for service that half the time I do not have!!!! Impossible to get a connection when I am out of my house! How is that possible, Verizon?

I had a young sales kid come to my door and talk me into getting Verizon internet. One thing I made very clear to him was that I am 70 years old and don't know how to do all of that technical setup stuff. He ASSURED me that ALL I had to do was plug it in. I asked again, "Are you sure because I don't know how to do all that setup stuff." "Oh yes, all you have to do is plug it in." So, I got it. And I did. Plug it in. Nothing. He lied. There was all this setup and I didn't know how to do it. I lost my internet, I couldn't use my printer and on top of everything else, I knocked off my potted plant and it broke all over the floor and cut my hand in the process of trying to figure it out. I was done. I'm sending it back.

I just upgraded my phone and had the most horrible experience with Verizon. So much so that I am considering changing my carrier after being with Verizon for over 20 years. There are 3 Verizon locations near me and it's at least an hour wait for assistance only to be told every time (4 times I went through this) that they couldn't assist me with what I needed. I try using the app for assistance and the security measures are absolutely ridiculous. I just needed a shipping label to return my trade in phone (after waiting for an hour to drop it off at my local Verizon store only to be told they can't take it) and I had to go around in circles to try and sign in to my app. After having to reset my password and verifying through both email and my cell phone number that it was really me, I got locked out of my account!!! Your customer service is in the toilet Verizon!

Awful customer service!! I was on chat over 4 hours today and 3 last week. They kept transferring me over and over. There was not one agent that knew what they were doing. All I wanted was an extender because their service is awful!

I hate Verizon, I am going to switch to Spectrum. I order a phone last week and they said, I would have it the next day. That was about Thursday 10/17/2024. It is now Monday 10/21/24. I starting to hate Verizon. Their phones last only a year and you can not trust customer they lie.

If you’re a business owner, be warned: Verizon’s misleading practices may cost you more than just money—they can steal your time, your peace of mind, and leave you fighting a battle that feels never-ending. As a small business owner, I understand that money can be earned back, but time is something you can never recover. I signed up for Verizon’s business plan, promised a $52/month rate, but for months now, I’ve been charged $89.95/month. Yet, the worst part isn’t just the overcharges—it’s the time, energy, and peace of mind that Verizon has stolen from me.

After being a Verizon customer for years we moved 2 of our 4 lines to a separate account and was told the rates would be the same. Called the next day and was told the rates basically doubled because you need 4 lines on the account. Told them to move the lines back and now after 6 weeks and AT LEAST 6 hours on the phone I have been flat out lied to by 4 agents and the problem is still not fixed and the agent now says that they cannot fix the issue. Only option I guess is to cancel the accounts and move to another carrier for better rates.

To improve coverage when we travel, we went to Lutherville Timonium, MD Store to obtain service and get two new phones. Initially, Tyesha was nice, appeared genuine and seemed to provide accurate information on phone deals, costs of plans and additional fees to expect. She even promised our first bill would be DELAYED to allow time for receipt of shipped phones. Complete lies - bill was received in 10 days, the connection fees she ‘waived’ were included in the bill, and the bill was DUE before I received the phone. She promised a bill of $160 for two lines, the bill was $172 for ONE line.

This Verizon store is dishonest, they tell you they are going to save you money and then charge you more. They say it may take a few billing cycles to work itself out.... I wanted to add two phone lines for my kids and was quoted $25.68 via Verizon Wireless Chat, supposedly an online-exclusive promo. When I visited the store, the sales rep Tabish assured me he'd match the price I showed him from my chat. Tabish did not sign me up for the program I was quoted and instead put me on a program costing $90+ a month.

I have had 100% of my many Verizon experiences ending in disappointment over the past 27 years as a customer. All very petty on their end. Broken promises, told one thing then transferred to another agent multiple times to start over (this is their strategy) and no one actually solves it. They exhaust you until you give up. I’ve had them try to hold out on Veterans' discount... months & months passed and once they finally gave it after their error of holding it back, they never reimbursed for time without it. Many MANY issues over the years and once again just transfer transfer until you give up. Most recently a mystery charge that took me one full week of being transferred EVERY day agent after agent.

I had been a Verizon customer for many years. In fact, I was an Airtouch customer dating back to 1994 and they were bought by Verizon. In essence, I had been a Verizon customer for 30 years. Over the years I have had many issues with their service, but it was usually rectified to some extent. However, over the last several years, I have been incredibly dissatisfied with their service, both in call/service quality and customer service/billing. So much so, that after 30 years, I switched. With T-Mobile, both my call quality and data availability have improved dramatically. Too bad I didn’t do this sooner. Verizon has virtually no 5g connectivity in Columbus, Ohio. I dropped calls or had no service while trying to run a business from the field. Goodbye and good riddance.

They are pathetic, do not use them for anything but toilet paper. I am dumping them and not going to pay them a dime. Verizon is so ignorant that they keep sending an overdue bill to my deceased mother. They should be thrown out of the USA, has anybody actually spoke to an American on the phone? There is your answer.

Verizon is a organization who only has one thing in mind and that is their profit. Yes I understand they are in the business of making money but at the same time they shouldn't be ripping their customers off. One of the biggest reason this company loves auto-pay is because of how sneaky they are in hiding fees and so forth in order to continuously make money off you without you even noticing it. Honestly, how many of you have really thoroughly checked your phone bill? I can almost guarantee you are paying for something that you shouldn't be and if you try to get that money back, in the famous lines of Take "Good Luck", as you never will.

My husband and I both ordered new phones. His was by mail and mine was store pickup. Upon arrival to the store, I was told I needed to have come within 24 hours, so the phone bag with my name and receipt on it was taken from me. The store employee told me he could help me reorder it on the app but he would have to charge me an additional $69.95. The phone I paid for and have been yet to be refunded for is now sitting at the store. My husband called to see how to go about reordering and they cancelled his order on accident and told him he would need to start the process of ordering all over again. When we call, we get disconnected. When we show up for a product we paid for, we are told we came too late. Verizon, you are terrible! Where is the communication? Where is the customer service? We have had phones with you for over 20 years, but it’s time to shop around. Our family is not impressed!

After 27 years of loyal patronage, I have gotten to the point where I can no longer deal with Verizon's incompetence, communication style, and unreliable service. Reps/coaches are nice enough and offer the standard apologies, but they have been ineffective at resolving anything. Phone techs are ill-prepared to troubleshoot. Stores are not all the same... some are just retail and cannot assist with technical issues. Techs are not available at every store... so you search and drive and search and drive aimlessly looking for competent support staff - hoping you get lucky!

Storm hits Florida. Everyone I know with their service is in the dark. No service for days. Everyone that does have service says that's why they switched. Verizon is a sinking ship. I'm embarrassed to let anyone know they are my provider. You would be better off with smoke signals or solo cups and string.

This is has been THE WORST experience with a phone company I’ve ever had or could even imagine having. The absolute worst in customer service, rude representatives who usually didn’t know how to resolve the issues and I would be transferred many times spending hours trying to resolve issues, usually about them billing too much and trying to sneak little fees and increases in. They would act surprised like they didn’t know why and take the extra charges off but in less than 2 years with them had it happen 7 times! Each time taking several calls and multiple hours to resolve. I would go anywhere but Verizon, they are TERRIBLE!

We have been Verizon customers for over 25 years. We purchased an international plan for a month because we were traveling to Europe. The cost was $200 for 2 phones. When we got to Paris, our service did not work. We spend hours trying to get through to Verizon as they were "closed" which seemed odd for customers using their service abroad. We finally got ahold of somebody and spend a total of over 4 hours with different representatives to be told it should work as they advertise Paris as a service area (we were in the heart of Paris). They could not resolve and we lost a full day of sightseeing. We then went to a local telecom company and purchased 2 international SIM cards.

We had to update our contract terms to continue receiving auto pay discount. Went to Ellensburg Wa office. Updated contract at almost $200 activation fees then we're advised we should update phones for free ($800) phone due our phone being older. Now we have pieces of crap, worse service and we are stuck in a 2 year contract. Paid over $400. Out the door overall! Disgusting. We have been Verizon customers for over 10 years. Beware of Verizon. The csr reps are only trying to get commissions for upgrades and will sell you crap!

Have been a Verizon customer for over 20 years and they SAY thank you on the website, but they absolutely do not back it up in action. I did the newest trade-in offer to get an Iphone 16 "free", sending in a perfectly good Iphone 13 pro. I just got the notice that my account was only credited $250, not the estimated $999.99. What a bait and switch!

Met with Aaron at Boise Town Square mall. I needed a new phone and I am definitely technically challenged. Aaron advised me and helped me select a new phone and he explained how to set it up. Great service!! I recommend him to anyone looking for a phone or someone who may have an issue with a phone. Thank you Aaron.

I have been with Verizon for 23 years. They used to be a very good company back in the day. Now they are only concerned about getting new customers and not keeping the customers they have. When you call the customer service line you are put on hold forever before you are actually connected to a real person. Every customer service rep tells you a different story. No one is on the same page. They promise you things that they can not uphold. When you call them out on the lies they just either make excuses or tell you a different story just to get you off the line. They will only escalate your problem to the immediate supervisor and refuse to let you talk to someone higher than them.

Very bad customer service. I talked with Andrea. She would not let me speak to a higher-up because she said she needed a valid reason to change the credit even though we have been trying to get an iPhone 15pro for about 3 months now and they upgraded everyone phone but mine and I have been a customer for over 3 years now.

Worst company you can ever deal with. More than 2 years now, can't log into my Fios account or phone account, either on the phone app or on the computer. When try to get help via calling them it is a nightmare, they refuse to connect you keep sending you links for AI chats instead. When you finally get to speak to someone after an hr. of trying they actually make things worse. I just spent 4 hrs. on the phone with them, and instead of solving the problem they made all access to the website and app blocked. They said they would call me back at a specific time the next day once he figured out what to so, (this was a tech supervisor), of course, being Verizon, he didn't. I had to call again, go through the process all over get promised a call back again, and again no call back. All my friends and family have left Verizon because of the ridiculous problems and no customer service. Now I am too. STAY AWAY.

I was traveling to Japan and opted to by an e-sim card to use while there. I installed it once I arrived in Japan. Immediately, the daily international plan from Verizon kicked in even though I turned off my Verizon number. It locked my phone so I could not call out or use any data. I tried calling Verizon from a friend’s phone but due to the time difference I was unable to reach them during their regular business hours.

The worst experience ever! First off, my phone can only call out on SOS mode because of an outage, and secondly, I've attempted to get into my online account to no avail. I know my user ID/password and have been waiting for an authentication to come through on my phone but they haven't sent one; therefore, I keep on having to log back in. I've done it so many times that I'm now locked out for 24 hours. This is completely insane. I'm not sure if the authentication code didn't come through on my phone because of the outage but whatever the case is ... Now I can't call out, nor can I log into my Verizon account. All I want at this point is a transfer PIN, so that I can move my service to another carrier. This is just ridiculous. Oh, and don't bother with their chat feature because you'll never get to a live person unless you sign in. You can't sign in unless they authenticate you and if they never supply you with a code, you are once again stuck. So crazy!

I have been a VZ customer for 21 years. I recently dealt with a 7 hour outage that I was told existed when I went to the closest VZ store 10 miles away. I tried calling hours later and I was disconnected twice while waiting for 2 1/2 hours. I never got a hold of anyone. I went on the Verizon website and made an appointment for 1 PM today. Nobody called me. I had to call again today and got through to somebody after going through numerous hoops which you get calling Verizon. I am looking into another carrier. I am fed up with poor customer service.

I am a loyal Verizon customer 23 years to be exact. I am starting to get upset due to the lack of customer service that I am use to. Verizon has shifted its model to sell and not to help. I have had issues in Illinois and Tennessee. In Chicago my phone would constantly go into DND and would not connect to Wifi. The only solution that was offered was to purchase a new phone. In Tennessee they told me the same thing. The reason I got rid of my insurance is because if I purchased a brand new phone, I do not want a refurbished phone in return. I remember the good old Verizon when they would try to fix your phone in person, or exchange it. It seems to be all about the money. The biggest hack is you can get a new phone, but you have to add a new line.

I’ve had an incredibly frustrating experience with Verizon since June 2024. A representative promised free iPhone 15s, discounts for being a teacher and a Fios customer, and waived activation fees. None of these promises were kept, and my bill ended up being far higher than expected. I was even misled into returning the original phones for an upgrade to iPhone 15 Pros, only to be told later that no such promotion existed. After returning the phones, I was left stuck with an iPhone 14 and no discounts.

Have had no service for 8+ hours and Verizon is completely unreachable! Dei strikes again and we have incompetent people managing our daily communication. No other way to contact them... If you go online you just chat with AI...

Verizon used to give great customer service. That's why I have been a loyal customer for 16 years. Not anymore. It started in August when I called to have a line disconnected from my account. My daughter was switching to a new service and was going to pay for her phone service herself. Verizon told me that in order for my daughter to keep her phone number, I'd have to wait till my billing cycle was complete on September 7th. Fine. I then noticed on my Verizon app that a promotion was going on, and if I trade in my phone and upgrade to the Ultimate plan, that I could get NFL Sunday ticket for this season. I thought this was a good deal so I went to the store on September 5th to sign up for the promotion, upgrade my plan, trade in my phone, and receive the Galaxy S24 on them.

I have to say that this is not the Verizon Wireless from years ago. I mean they used to have the best customer service and the best coverage around. It has fallen off badly, I am in SOS constantly, my service has fallen off the plan. I could not make or receive phone calls and its been horrible. I call customer service and they say I have no issues in my area. I am thinking you don't live here. I am counting down the days to get off the network. I am not sure why it sucks but it's not good, I pay a ton of money for this service and they never have any answers. I also know that a lack of transparency is pretty awful as well.

They accidentally completely shut off my service (during 7 hours of talking to tech support to try to fix my inability to make wifi calls) and won’t fix it, and now won’t talk to me at all by messenger or laptop texting. My cell service in this rural area is almost nonexistent. I’m housebound and trapped with no phone or texting. Sure hope I don’t have an emergency. After years of this kind of thing, I’d give them -10 stars if I could.