Verizon Wireless Reviews

Horrible customer service that has gotten even worse. I have had Business accounts, post paid accounts and pre-paid accounts (which is the cheapest for the same service) with them. Call any number and a bot insists on helping and you end up going in circles with the bot after having to listen to lengthy messages about how they are here to help. After long bot engagements you get to a customer rep who then transfers you and you go in circles again with the reps who then tell you to call the number you just called.

They increase bills with no warning or notice! And then claim they need 2+weeks to find you a loyalty discount to bring your bill back down to the amount you agreed to pay in the first place. Definitely not good for people who budget their money.

Overall, I have been having very poor service, I get one bar (barely) and get horrible connection if I get any better. Further, I frequently do not receive calls and messages during important times making me miss work calls and calls from my family and access OTP's. Overall, I have had the worst experience with Verizon and its connection. Thankfully, I have a second phone with AT&T that gets me data at different spots where I get nothing with Verizon, 10/10 would never recommend Verizon.

After 20-plus years of loyalty, they have really gone downhill in customer service area, to say the least. It's terrible to get in touch with an agent. Then, when you do, finally reach an agent, they are poorly trained and have no idea what is going on. They quote me an email that I haven't used in 20 years. They said it was the only email they had, yet I received an email when I just paid my current bill. Crazy!! They refuse to say they're wrong; they say, "You don't need to worry." YES, I need to worry when I get incorrect information! All I was doing was removing international calling, which I had put on for a vacation. Nothing else. They made me change my Verizon plan, call back to change it back after my trip. REALLY??

I was with Verizon for 25+ years with 5 or more phones on the plan. Their customer service went downhill quickly. Once customer service was outsourced overseas it was pretty much impossible to get good customer service. They are heavily marketing their increased attention to customer service but this is not the case at all. Back in the day, they were attentive and willing to help solve issues. Today, you get a different answer every day. So beware, customer service is non existent with Verizon, you will be a small fish in the sea to fend for yourself.

Every time I called, I was given a different price. The staff are poorly trained, and I had to repeat my information over and over. When they want to charge you, they find your account instantly, but if you have a problem, suddenly they “can’t find it.” It took over an hour to try to resolve a simple issue, and nothing ever got fixed. My account was never even properly started, I decided to cancel the business account. They told me to return the router and phone I never used. I sent them back with proof, but they keep claiming they never received them.

I have been a loyal customer for 22 years for them to increase my bill for NO REASON by $32/month. That's $1,200 a year. When I contacted them about the change there was nothing they can do to fix this issue. You're telling me a $2 BILLION can't fix my bill that I didn't make any changes to???

Thirty years with Verizon with nearly 200 phones under my cost obligation (through companies I own) and I have NEVER been treated so poorly, by such incompetence and those who lack any care. This company is the worst I have ever dealt with and that's sad, as I've been very loyal. So much for that!

I have been a customer of Verizon for 19 years and customer service has gone downhill. I am frustrated from hearing different things each time you call. Do better training Verizon!! I have been lied to about when I will be getting my new iphone 17!

Be very wary of Verizon. We switched carriers to T-mobile, (which I’ve been very impressed with their coverage and their customer service) at which time we still owe some money on phones to Verizon. We were sent an email not an invoice saying we owed a certain amount left on the phones and we had till the 28th to pay them off, but I got up on a Sunday and they had already pulled the money out of my account 8 days early which was a substantial amount without any kind of invoice proving what we still owe on the phones and we were also misled on when they were going to have 5G out in our area when we first signed up, so be very wary of Verizon and their business practices

Verizon has been a complete nightmare. I was misled from the start at a so-called Verizon store that never disclosed they were not an actual Verizon-owned location. Only later did I realize it was an “authorized retailer,” and by then I had already signed up for a plan under false pretenses. The plan costs I was promised were never honored. My bill has been different every single month, and I still haven’t received the discounts or reimbursements I was guaranteed. On top of that, the coverage is weak, and customer service has done nothing to resolve the issues.

This is the worse company to have ever existed. They said it was 38 minutes waiting for an agent and it took over 2 hours and nobody picked up. The worse customer service experience ever!! And bills that do not make any sense. They keep increasing the prices month to month. I do not recommend this company for your business.

So disappointed in Verizon Wireless. I've been a customer for over 12 years. I've never missed a payment. I needed a new phone so they have a promotion to upgrade and get a new phone for free so I do then they tell my credit score is good enough and I can't have this promotion deal so I ask to speak with them. Never get a call. They charge me full price for my phone. I'm just done with this company. Loyalty means nothing.

Terrible company. Long wait times for customer service. Overcharging constantly. No coverage at my home and they wouldn’t do anything about it despite me being a customer for 3 years. Sooo painful cancelling service. I will NEVER go back to Verizon.

I purchased 2 iPhone 16 pro max and the sales rep went after Me and added an iPad to My account FRAUDULENTLY!! When brought to the store Manager's attention, She did NOTHING! I really feel like She knows about the fraudulent things they do over there, because it's like she wants nothing to do with it! I hadn't seen her since she told Me when He'd be there, so that We ALL could get together and talk about it. I went back and had to deal with Him Only! God only knows where She was, She wouldn't come out. He lied about things He told Her. He LIED and said that after My purchase of the phones, that I came back and got an iPad, is what He told Her. When asked about it, He denied telling Her that. Then He started deflecting, talking about the bill, how He was going to have it lowered etc. because of the iPad.

How bad does a company have to be to have one star review from its customers and multiple reports of them over-billing or billing a number higher than what they quoted their customers before the government steps in and closes the company for fraud. This is criminal and I will never deal with Verizon again. I hope they get shut down as these incorrect billing errors of $10 and $20 a month times the millions of customers add up to stealing millions from America.

Bill increase for no justified reason. Accept for the fact of the freedom of choice of how what is convenient for me to pay my bill. Verizon's service has been recessive over the years since I have been a loyal customer.

When I got the 14Pro when it was released, I purchased Verizon Protect and when the phone battery was recalled for the 14Pro, we had them replaced on February 15, 2025. However, that battery they put in made the PMIC start glitching and now the phone resets over and over again. It’s a manufacturer issue and they refuse to replace it along with Apple, who also refuses to replace it with my AppleCare insurance. You’ll see that review shortly.

Customer Service is horrible. A surprise charge hit my bill, and I called to try to understand it. I was directed to chat messages. I spent over 3 hours with 2 different representatives and was told I would receive a credit on my bill. The bill came and went and of course no credit. I called in again and this time refused to be redirected to chat. I spoke to a representative for over an hour only to find that they are doubling down and now say I will get no credit and owe for the $80 overage charge. I explained that I switched to unlimited data on the day the overage happened and was told I would have no charges. He said that did not matter. Ok. After 20 years of paying over $200 a month for 3 lines, I am done. I hope they enjoy my $80. I will never give them another.

Biggest SCAM! They change the bill amount every month - with no reason. Even after spending hours on the phone, nothing gets resolved. If the price doubles, they promise a credit back — but the credit never comes. They abuse business accounts hoping you will not wasting your time calling again and again. TIME IS MONEY. Avoid them! Do not purchase their so-called ‘deals.’ They never keep their word, even when you have written transcripts of chats and conversations. They shut off my line while I was on the phone with an agent trying to cancel the service. Absolutely rude and shameless company.

Verizon is a nightmare. They lie to get you in, hide hidden fees, and make endless transfers. They have zero accountability. Greedy executives profit while customers suffer. It’s the worst service experience I’ve ever had.

I have 3 phones. 2 tablets, 2 wireless routers and a watch on the Verizon network. I pay over $600 a month for Verizon service. If you can call it that. I just ordered Starlink and I am switching to another network because Verizon absolutely sucks. I've been with them for over 5 years, and I've had enough.

I had the worst customer service experience I’ve ever had today with Verizon. I had someone fraudulently purchase two phones on my account, this was verified by Verizon. I paid my normal monthly bill and left the balance on my account and turned my auto pay off (as directed by a Verizon rep). Verizon then took the additional money out of my account today, with my auto pay turned off. I started a support chat, spent four hours chatting, as reps (6) would conveniently get disconnected so I’d have to start over with my chats.

I've spent hours trying to reach my account manager at Verizon via email and phone, with no response. This lack of communication raises serious concerns about their customer service. It seems they are willing to let accounts lapse and charge a $20 reactivation fee per line. I strongly advise against using Verizon; my experience has been frustrating and unprofessional. If possible, I would give less than one star. To the corporate managers: avoid Verizon Business. Specifically, do not engage with the account manager with the first name "T" and last name "H."

Verizon is going down the drain. I missed a payment, accidently, for a difference of $28. I previously called to verify the amount of my payment arrangement and the representative told me that I had the correct amount for the first part. The remaining is due on September 25th. When I called to use the automated system to reach an agent, the system said something smart and disconnected my call. It told me that since I "failed" to make my first arrangement, no one could help me and I have to pay on the app. I was not calling to try to get a new arrangement. I was calling to get clarification that I did not pay the full amount of the arrangement. I did not tell the system my number the 2nd time and it let me thru.

I have been with Verizon for a very long time. I have been set up on auto pay for years. My payment cleared my bank account on 9/8 and today 9/13 I see a second charge same amount pending. When I chatted with Verizon (cause ya can’t get a live person on the phone) they basically said I have to wait to see what happens. If I was double charged it will be refunded in 2 weeks. IF???? I’m on auto pay and the payment cleared. They did not address why did verizon pull funds out of my checking account twice within the same week and being on auto pay and the payment cleared. Imagine if I didn’t have the money to cover the second (same) charge. VERIZON DO BETTER. Oh but 3 times they tried to get me to change my plan. They seemed more concerned that I’m not taking advantage of offers they have. Very angry customer.

I have had two cell phone lines on Verizon for going on 28 years. I pay about $200 a month. Recently had to add an internet hotspot. I was promised unlimited internet and a bill less than my cell service. Not only is the “unlimited internet” an outright falsehood, but when I called to cancel they say it’s unlimited in that they are providing it, but after 150mbs it goes down to slow speed. Well, 10 days with good internet, then 20 with absolutely unusable service. So I called to cancel. Omg… I’m 66 years old and I’ve NEVER HAD WORSE CUSTOMER SERVICE. They kept transferring me and saying they could not hear me, as soon as I told them I wanted to cancel. Then they’d call back saying the same thing, so now I have people calling me, beeping the line while I’m trying to get someone to hear me.

I have been with Verizon for a few years. The service has been decent until recently. My issue is mainly with their customer service. I added home Internet and wanted an iPad line also. The nightmare of weeks of going back and forth with them over the same issues and false promises that were never resolved. They still have not refunded me for the iPad I paid for and continued to charge me for that iPad line that I never received, while telling me different things each time I contacted them. DO NOT USE VERIZON!!!

(Direct & Frustrated): Verizon service has been terrible lately. For over three months, I haven’t been able to make or receive calls from home. My entire family plan of four lines has no service unless we drive half a mile away. I’ve called customer service multiple times and gotten no real help. They offered me $10 credit, which was insulting, and promised to send a device to boost the signal but I never received it. I’m paying for a service I don’t get—completely unacceptable.

Trash company. "Security updates" reduce battery efficiency, reception range of your phone, your brightness and color settings and badge shape and style. Zero to do with Security and everything to do to force you to buy additional services or upgrade your phone.

“Six hours wasted, still no resolution.” “False promises, endless frustration.” “Customer service more useless than a chocolate fireguard” (sarcasm intact). “Charged for services that don’t work.” “Avoid at all costs.”

Was offered new phone upgrade. Went into store signed paperwork then was presented a bill $300 for each of 2 phones. Now receiving a monthly charge of $49.00. None of this was told to us up front. Sales person very fast talker. Be very careful with this company. They don’t reveal the truth about their charges.

New customers pay less than existing customers. I turned down insurance and discovered almost two years later I’d been paying for it the whole time. There was no miscommunication at the store. It was very clear I didn’t want it. You have to PAY to not get spam calls. Even if you block and mark as spam they still let people leave junk voicemails. Yes… they KNOW it’s spam and make you PAY to not get the calls. It’s bonkers. Do NOT get into a contract with this company.

They give new customers $10 a month cheaper than existing customers. Then they said $450 on trade. They gave me $360. I called them. They said they would fix it. Guess what? They didn’t. Been with them 18 years. Now when you call them you you get someone that can’t speak English very good.

Verizon finally resolved my issue! The representative actually took the time to understand my issue so he would be able to resolve it. Thank you, Natalye, for truly caring about my issue and staying in the phone with me until it was completely resolved!

I've been a customer for over 20 years, and I am now leaving Verizon due to its poor customer service. For over 6 months my phone has not worked, can't get calls or text messages and I have been calling in to have it fixed, still doesn't work. Two weeks ago, a manager told me that my network was virtually nonexistent, and he was going to call me back after troubleshooting the issue, that call never came. I have spent 4 hours today (9/9/25) on the phone trying to fix the same issue, I've spoken to no less than 8 different people none of whom can help me. I have now asked to cancel my account, and they have the AUDACITY to tell me that I'm under contract! According to that contract I'm supposed to get service that work so the breach of contract is on Verizon's part since I'm not getting what I signed up for. Save yourselves the trouble. Go with literally any other cell phone carrier, you'll be much better off.

I would give Verizon Wireless zero star if I could. When I informed Verizon Wireless that I was going to switch to another carrier on the 11th of the month, they informed me that I still need to pay my cell bill on the 1st of the month and when I change carrier on 11th they will credit my payment card from the 12th to the 30th. They never returned the balance owed to me. Whenever I called, I was pushed around from one person to the next. Sometimes they would answer the phone, take my information, asked me to hold on and never return to the phone. I find them very disrespectful, unprofessional and downright rude. I will never recommend them to anyone. No wonder customers and exiting their lousy services.

I switched my service from Verizon to Spectrum on June 26th, right in the middle of my billing cycle. Because of autopay, I ended up overpaying by $85. I didn’t realize this until I was billed AGAIN for the period of July 22 to August 21. What followed was an absolute nightmare: over 5 hours on the phone, speaking to 8 different agents, just to get my own money back. The lack of coordination and customer care was shocking for a company of this size. It should not take multiple calls and hours of my time to resolve a simple billing issue. Verizon made what should have been a straightforward refund into an exhausting ordeal. I will never return to Verizon and cannot recommend them to anyone.

Been a long term Verizon wireless phone and 5G home customer. Things have been fine up until recently. Customer service has gone down the toilet. They rolled out a new home internet 5G router for free. So what, It won't active and customer service wasn't any help. Now they email me with an offer for a free range extender. The email instructions don't match the website. Instructions say login and got to got to manage plans, then to get more... blah blah blah. Those buttons are not on the site, and if they are they are not findable. What a bunch of crap and frustration. NOVOS is putting in new fiber optic cable to my neighborhood. Going to dump verizon and go with that.

I was a customer of Verizon for 5 years. I started my service in Santa Monica, California. I purchased a Apple XR phone. Everything was good when I was living in California. I moved to Atlanta and had a problem when my device was stolen. It was stolen 3 times. During Christmas I purchased a new phone & Apple watch on the installment plan. My phone was stolen 2 weeks later. I walked into the store and spent $2000 & had insurance protection on both items. It's very hard to file a claim. You need your phone to do this.

I want to thank one of the very best Tech Support persons. OWEN WAS OUTSTANDING! He answered my *611 call and stayed with me till completing my order. In fact, her was so kind to take over my phone and quickly enter their services I wanted. Great customer service, knowledge and prompt at recognizing the problem and resolving in quickly! Thank you Owen! You are a 10/10!!

Wish that I can give zero stars to this company. I will never ever use Verizon again. I had them for the last couple years. They’ve been pretty good, but I recently moved and the phone didn’t work good at my home. I didn’t know that wireless Internet was gonna work well if I had I probably wouldn’t of switched, but when I switched, then I found out that I was gonna have a larger payout on my phone because they were taken away all the discounts because I was leaving before 36 months. They tell you no contract, but they lied about that because you actually are in the contract, cause if you get a phone, if you leave before 36 months, they take away any discounts they give you. I was never told this because they don’t have a damn storm at town.

I moved from IL to WI in Jan 2025. I noticed that my bill increased and went online to discover that I was being taxed for my previous state and county as well as my current state and county. I spent over an hour on the phone trying to remedy this and was told it would be taken care of. 2 months later I noted that the bill was still high and found they never took the previous state and county off of my bill.

Have been a Verizon cellular customer in excess of eight years. The past 2 years we have experienced such terrible cell service and mobile data that I simply cannot perform my job remotely anymore. I have Spectrum internet and find myself waiting until I can use my own WiFi or free WiFi to transfer photos, listen to my YouTube music library or use google maps. I was lost several states from home and my data was so spotty I had to drive a half hour in an assumed direction to find service. Today my phone is incapable of texting a single photo. I have recently changed my setting to send all texts as SMS and this was initially helping but has salad stopped working.

I had Verizon Wireless phone serve for many years. Their prices kept rising while their competitors offered better deals. We cancelled their service and switched to a service exactly the same for half the price. Verizon was notified of the cancellation, but continued to debit our auto payment bank. We made numerous calls to their Customer Service lines and the staff was horrible and didn't handle our request. Eventually we went to Verizon Store and were told that it would be taken care of and we would get a refund. We just received another bill with late charges and a bank cancellation fee.

Con artist at customer service, and company that deceive and rob you. I called 3 times to correct my bills, and again they rob me, but customer service fool around that they correct the account, and they rob me again. Time to get away from thieves.

First of all, I would like to thank you for making it so easy to write a review. This website would get five stars from me. As far as a Verizon review goes, I don’t know anything about their customer service. They just seem to have this scrambled up AI thing, and I just spend too much time trying to figure it out. So I’m going back to AT&T.

Do not use Verizon’s 411 lookup service! It’s $5.95 per phone number. It’s a Rip off! Verizon lies to its customers. I had to file complaints with the Federal Trade Commission, Federal Communication Commission and the Better Business Bureau to get issues resolved. BUYER BEWARE!

Only interested in getting as much money as possible out of you. Overpriced, then they nickel and dime you in fees. Will not tell you about better plans they have when you ask (you have to know about them elsewhere and then ask by name, etc).

Verizon Customer Service is now using AI combined with automated. It’s an obstacle to try and get past the automated lines. When you ask for customer service it goes back into automation. When it can’t figure out what you need it tells you to call back. After numerous calls and different numbers I finally got a live agent and explained the situation. I’m trying to pay the bill but the way you have it set up you can’t pay it without an account number although you sent the email bill. It goes into a general site and asks for the info that’s now locked in your old account.

I went to my local Verizon store to set up a business account. The new employee helping me accidentally set up 2 accounts instead of one. The account I never used is still sending bills from collections. I've been into the location several times spending at least an hour each time. They've told me the area manager would reach out to help resolve the issue but that's never happened. I don't know what else to do and I'm getting bills now for $1,146.29.

If I could give zero stars I would. I have been a single Verizon user for years. Since it is more beneficial financially to be on a group plan I decided to join a family member on another carrier to alleviate some of that financial burden. The day that my phone was moved over Verizon removed my access to my online account. I no longer had access to my bills. I no longer had access to my contracts. I did not even have access to my account number. My new carrier needed to know the amount that was owed on my phone and I couldn't get a bill to show the amount. When I called Verizon to get them to email me my bill they wouldn't do it. They said they were only able to mail it to me. Ok, fine. Except they wanted to charge me $2 to give me access to my bill. Since that is illegal I went to the BBB to get some help with the issue.

I am moving to a new apartment and need to have wifi. Got everything set up with Verizon but then they started texting and emailing me about additional documents. Called the number, was told everything was fine, then get a text that my order was canceled. Called again, they need additional documents again and want me to stay on the phone, so they can guide me. You know what? I am already pretty much stressed because of the moving process. I canceled everything and taking my business to Optimum, they are 2 minutes drive from me and I will just walk in and set everything up. Screw that!

Forget about technical support! My phone started showing SOS and wouldn’t connect. Apparently this was a nationwide event. They said I needed to call back since wait was hours. Set appointment for 9 called about same time. Then waited over 1/2 hours after call to pickup.

I have been a Verizon customer for almost 20 years, but recently I have been having several issues with the service. My phone has been stuck in SOS mode for over 18 hours. It’s so bad that I can’t make calls or texts even over Wi-Fi at home. I went to a Verizon store and no one helped. They said it’s a nationwide outage. I had no idea of the outage until well into the evening. I can’t connect to my Verizon app to get a callback or schedule a time for them to call me. I have called and waited literal hours for no answer at the customer service center. I am heading to demand assistance as soon as a store opens. I also hope to leave Verizon asap. This is so beyond inconvenient and it’s been nothing short of a disaster. The lack of transparency is a slap in the face. And at this point I honestly believe that Verizon knew the outage would happen prior to August 30.

My phone went into SOS mode for MORE THAN 8 hours, and I spent a long time troubleshooting and calling customer service, only to have my calls drop twice. There was no resolution. It wasn't until I got home and saw a news report that I found out about a massive power outage in the area. Verizon's failure to communicate a major outage to its customers is completely unacceptable. They wasted my time and, even worse, the outage caused me to miss important business calls and meetings, which resulted in a financial loss. This kind of poor customer service and lack of transparency is why I'm now taking my business elsewhere.

Verizon has been down all day and they are not saying what the issue is. This is very frustrating not knowing what’s going on. I wish as a company you could be more transparent. My father in law is without a working phone all day and who knows how long it will continue. He is older recently had surgery and needs a working phone. We have no way of contacting him.

Verizon phone service doesn't work. Can't even get ahold of customer service to get it working. Worst service ever. What good is a phone with no service. Trying to call to get help got hung up on 4 time.

It took over an hour to get a live person but the person that helped me was super courteous and professional. Apparently nationwide tech issue. It will clear up by 4ish PST.

I've been with Verizon 5 months for the first time ever. And their signal in Broward County in Florida is terrible. 80% of the time I have no signal and I still have a contract for 3 years. How do I cancel with them.

Not a trustable company. Customer service is the worst, the only way you can get in contact with them is through sales. Americas worst network and please don’t leave the country either 12 dollars a day to use anything. My lady has T-Mobile she was able to use the phone the whole week we were on vacation.

I have spent over 10 hours on the phone with their customer service (not an exaggeration) and my bill is still wrong. I switched from T-Mobile to Verizon May of 2025 and got new Samsung devices, the promotion they were having made them free. Each month the amount for the devices was credited to each item on my bill and I only hade to pay for the plan. We decided we didn’t like Samsung and wanted to switch to iPhones, we had them for a week. They had the same promotion for the credits so it would equal out to the same amount charged monthly. We had to pay the taxes on for both Samsung and Apple devices but returned the Samsungs and would be credited back over $350 for the taxes we paid.

I've been a customer for over 20 years, but this past year the customer service SERIOUSLY tanked!! The screen on my Z Fold phone started malfunctioning and I've been to the store twice, called in at least twice, and have been on chats around 8 - 10 times over the last 5 months or so and STILL don't have a solution! The agents continue to lie to me constantly and just try to sell me more crap when I just want the issue with my phone resolved!! I have insurance and extended warranty and they only want to send me a used phone, or sell me a new one with an added line on my account! Why do I need 4 lines with 3 phones and why do I want someone else's used crap for a replacement (even though multiple agents promised me a NEW replacement, never happened?!)

I Deeply Regret Switching to Verizon — Stay Away! I honestly wish I had never left T-Mobile. Switching to Verizon Wireless has been one of the worst decisions I’ve made when it comes to phone service. From the beginning, I was promised one price — but what I actually get hit with each month is something completely different. The bill just keeps going up with hidden charges, random fees, and unexplained add-ons that no one warned me about. It’s honestly deceitful. The pricing is confusing, misleading, and completely unreliable. Every time I try to get a straight answer from customer service, I’m passed around, given vague explanations, and left with zero real solutions.

Verizon is a terrible company to TRY and do business with. I am in Spring Lake, MI. I can’t hold onto ANY OF MY CALLS! Calls are dropped 4-5 times for each call lasting 10 minutes or less. We must speak quickly to get info or receive. I have called Verizon several times and today they told me that I do qualify for some kind of special transmitter in order to get better service. Guess what? THEY DON’T HAVE ANY special transmitters. I get to call back in 10 days and MAYBE they will have one… maybe not! I’m canceling my account in 9 months when my phone is paid for and switching carriers. They were also supposed to credit my account. They have done nothing. They are charging me full price for partial service. Think about that: FULL PRICE FOR PARTIAL SERVICE. Big fat company with VERY SKINNY SERVICE.

Disputed a charge and their chat representatives kept saying it was resolved, but it never was. Verizon is ripping me off over a router I sent back, but they are charging 169 for it. Their reps lie and lie to you.

Even 0 star is too good for them. What is wrong Verizon now? I got a new Apple Watch in their web and port new number took me more than 10 hours. Phone call and stop by branch two time but didn't successful because one of them delete my number and couldn't find it.!! Worst customer service. Request speak manager but I didn't know that they are higher than any others. Do not expecting speak manager. They are same level as god.

I've been getting 40-60 robocalls per day. These are people trying to get your Social Security number or Medicare number. Verizon is supposed to block robocalls, and despite my complaints, they just keep telling me that it's my problem. I have to buy their "call filtering" software. But it won't work on my flip phone. I've filed a complaint with the FCC, and that's going slowly. Their other great idea is I should change my phone number. I may go to another carrier.

TRASH TRASH TRASH! First of all, it took, me over 6 months and 4 trips to the store (each time I was there 2+ hours) to get my bill the way it was promised. Now that I have all that squared away, I never have service. The coverage is NOT what it used to be. Verizon is not what it used to be. When it's time again for a new phone, I will definitely be going with another provider.

I have been a customer for over 20 years and I received the notice that they are removing my loyalty discount that I have been receiving for years. They justifications was that they are releasing newer and better programs so now instead of getting the $25 discount on my over $200 bill for two phone lines, I now get a $5 discount. I'm still waiting on someone to explain to me how this is better. If I do something I don't want to do like Auto pay I will get another discount. It's a slap in the face to long time customers.

I upgraded 2 phones and Verizon charged me twice for the "One Time Charge" of the activation fee & taxes of $256.30. I've called several times regarding the overcharge but I still haven't been reimbursed. It's been over 3 months and this is unacceptable. Verizon has the WORSE CUSTOMER SERVICE EVER!!! I've been a loyal customer for over 17 years & I think it's time to switch carriers. Buyer beware!

I wish I could give negative stars. The signal is worse than it was when cell phones first came out. They've been overcharging and my kids can't even reach me at any hour no matter where I am. If my kids were ever in trouble I'd have no way to reach them. There's phantom zones with fake signals all around me to try and fool us too. It's shady and unethical business practice. It should be illegal to sell Verizon service in East Texas.

Never ever purchase from this company. I know we are limited on phone services, so its one of the three evils to choose from, but Verizon is by far the worst in all aspects. They love to steal from their customers.

I’ve been a loyal Verizon customer for over 7 years, managing 9 phone lines and home internet. On August 10, 2025, I placed an order that included a new line and two line upgrades. While I received the new line promptly, the upgrade devices never arrived. After spending nearly two hours on the phone with customer service, I was informed that the order was pending supervisor approval and instructed to call back in three business days. When I followed up 11 days later, I was told the order had been canceled — with no explanation provided.

Their customer service will lie to you just to keep you as a customer. I had a phone with a screen defect, and they assured me it was a manufacturer’s issue that would be replaced at no cost. After four days of waiting, the replacement finally arrived on a Thursday—but instead of a new device, they sent me a “certified used” one. That’s like buying a brand-new car worth thousands of dollars, discovering a manufacturer’s defect, returning it—and then being handed a used car as the replacement. Does that sound fair? After spending countless hours on the phone with them only to end up with a used phone, I returned the device and closed my account. Verizon proved themselves to be dishonest, misleading, and unwilling to stand by their promises. Take a hike, Verizon. Best, Steve.

I been charged more than $1000 for the devices I didn’t receive. Never use them. They keep sending me emails with bills. Customer service don’t know how to address. They charged even before I received the devices and they were never activated.

I got phone and home internet service. The home internet over the past few months have gotten worse. It barely works and they won't let me cancel the service. Go in store they tell you you have to call. You call get stuck in a infinite loop. You try My Verizon app they put you to the crap Ai. If I can ever get a person I'm going to cancel all my service. No point in paying when I can't even get customer support.

I’m fed up with Verizon customer service! For 13 straight months I can’t log in because they have my zip code wrong even though every month they say it’s fixed! I spend anywhere between a half hour and 2 hours a month pushing buttons on my phone that don’t work half the time or being out on hold or transferred and have to start over! I sent my broken phone in 2 weeks ago and the person on the phone yesterday said he could see that they have received it yet there is still a $1,000 charge and the shit off my service. Plus he told me yesterday’s he would work on it and call me back in 2-3 hours and he did not! Today while trying to get it hooked back up they put me on hold for 5 minutes while trying to connect me to the business department. He said hello once and I repeatedly said hello and he hung up with me! I’m changing providers. They have the worst customer service I’ve ever witnessed.

I have been trying to resolve a fraudulent charge on an account that had been closed since 2022. Customer service has passed my phone call around every time, leaving me on hold for hours and no resolution to my issue. I have since been sent to collections because I no longer have access to the account. Legal actions are going to be taken soon since Verizon doesn’t value their customers.

They added a new Apple watch line to my account which was 9 months ago, it stopped working about 15-30 days in. They made me go through all the trouble shooting and agreed it did not work and needed replaced. Now for last 8 months they have just been telling me its out of stock and will send one out as soon as they can. So needless to say I'm paying for something and cant even use it. They wont take it back or send a different one. So I guess I'm stuck with a line that doesn't work at all. SO be aware they will just avoid sending anything and say it's out of stock for a year.. They also sold me a new iPhone 16 and the battery would not hold a charge so they sent me a used one which was equally bad since it was a return as well.

NEVER EVER, EVER USE VERIZON!! My husband was with them for 18 yrs and everything was great until a couple of years ago and now it’s just horrible! Everyone we know and knew who has or had Verizon has TERRIBLE reception most of the time, slow choppy speeds, and the WORST customer service we’ve ever encountered ever. After providing horrible service, they made it almost impossible for us to switch, they actually held two of our phone numbers basically at ransom and we almost lost them because the process was so terrible to get them to release them.

I moved from Xfinity to Verizon after they pitched me what sounded like a great deal, a $200 gift card after 90 days of service. That, plus their bold claim of having the “best service,” tipped the scales in their favor when I was deciding whether to switch. It’s been well past 90 days, and there’s still no gift card. Every time I’ve called customer service, I’ve been told they don’t know what I’m talking about. Eventually, I gave up asking. It was clear the offer was just a bait‑and‑switch.

We made a simple plan change and it increased our bill 100%. I went to T-Mobile and had just paid my bill with Verizon 2 days earlier. Final bill of 600 is what they wanted. I just settled for 360 and amazed that I almost feel fortunate that they only ripped me off that much. After disconnected service they started sending all sorts of crazy bills that not one of their employees could answer.

Harder than heck to try and redeem on their promotions. They make it impossible. I was a customer for about a year. Decided to do some of their promos for home internet and a smartwatch even though after reading a lot of reviews of horrible experiences from other customers I decided to still do it. It was a big mistake. Did not get my $200 gift card as promised. Still fighting them on that over a month later and could not get my jbl's party speaker. Still fighting them on that. They claim they're on top of it but I still hear nothing even at the mentioning of going elsewhere. Back to T-Mobile. They seem to care less. All their customer service reps are from India or some other country so it's hard to understand them. Although they do seem to act like they care about you it's all lip service. They can care less even though I'm telling them I'm going to be switching carriers.

Pretty good speeds but they put the fiber box in an awkward location that requires a very long Ethernet cord to use utilize wired internet. They also promoted offers on their website that they aren’t up holding up to.

Verizon started out great helping me get my number ported over and all which was important to me because my late wife and I had consecutive numbers and I really needed to keep my number but as things do, Verizon got too expensive and we found a much better deal with a company that offered to buy out and pay off any outstanding Verizon debts and attemping to port my number that came with me. They decided I didn't need it and for the way they stole my number of 7 years, I hate Verizon, they are terrible people.

Verizon Wireless is by far the worst service provider I have ever dealt with. The customer service is absolutely terrible — long wait times, rude or unhelpful reps, and zero accountability. On top of that, their service charges are outrageously high compared to what you actually get. The quality doesn’t match the price at all. Out of all the services I’ve ever used, Verizon is hands down the WORST. Save yourself the headache, the money, and the frustration. Do NOT get this service! Don't say I didn't warn you!

DO NOT SIGN up for Verizon services. The more I read reviews, the more I realized I've been strung along and scammed. I've been a client for over 20 years. I just spoke with a supervisor (Summer), what a joke. After almost an hour on the phone. It appears I was disconnected and no call back. My bill was consistent for years and I never had issues until Dec 2024 when I made a slight plan upgrade for 1 week to accommodate being in international waters on a cruise. Since then I've had reps tell me they were doing the best for me and ended up putting me on lower plans to save $$ but with compromised service.

The customer service is the worst. A bunch of foreigners that only want to scam. They added services that I never requested! I told them that I bought a new phone and just needed to upgrade and they added a new line instead.

Do not sign up. Very bad in most categories. Customer service is outsourcing to the Philippines, contract pricing is enormously increased, trying to switch carriers is difficult and you may wind up with huge discrepancies of what you owe them. Try MINT

This is by far the worse phone service. Just trying to pay my phone bill and can't. Now my service is disconnected and they won't accept my new card saying only my card on file can be accepted. Well my wallet was stolen so I don't have that card no more.

This is my very first day with Verizon and I can't tell you how impressed I am. I had some issues with ordering an extra line for my phone and I created a little bit of a mess. Customer representative Kaylee, went above and beyond and offered the best customer service I have ever had. Great way to start service with Verizon. I'm very happy to be with you guys.

They took advantage of my mother who had just been widowed and when I tried to fix it I spent 8 hours of my life trying to correct the problem Verizon had created. One person after another made promises to fix it and did not. Completely dishonest.

I live in Naples, Florida. I switched to Verizon because my T-Mobile service didn’t seem to work well where I lived. I am 40 so my brain harkened back to the 90s and 2000s when Verizon was supposed to be the best carrier for reception, etc. So, I switched everything over, and the service is worse. I then find out that in order to get better coverage (cellular data), I would need to choose a higher tier of service (adding additional things I don’t need). They even offered to let me try it for a month for free—oh boy! I’m already paying more at the lowest tier for worse coverage than t-mobile and I am not paying more each month for slightly better service than I receive now. Wish I had known about the discrepancy beforehand. They also weren’t upfront with the final monthly costs and now I’m stuck with worse coverage for more expense. As soon as I pay off the darn phone I received, I’ll be finding another carrier. Be warned, Verizon isn’t what it used to be.

I ordered new devices for pickup at the Dallas, GA Victra/Verizon store. Verizon shipped them to the wrong store in Lithonia, GA without my authorization. I never received the devices or signed for them. The Dallas store failed to identify the misdelivery, and I discovered the delivery address myself. When I called Verizon corporate, the representative ignored my explanation that I had cancelled my account over this incident and instead tried to upsell me Verizon services. Only after repeated refusal did she offer to email the store for a callback — no direct contact number exists. Verizon claimed an “investigation” was required before resolution, yet still allowed my account to close and my numbers to port, showing this was simply a stall tactic. I have filed complaints with the BBB, FCC, and Georgia Attorney General.

Updated on 08/12/2025: Update to the update: I have had yet another customer service rep reach out to me. Apparently, my account is the account that will not die, despite my having canceled it two days ago. And no one can explain to me why this is.

Customer service chat seems to be rewarded for the speed with which it frustrates and chases off customers. Wow. They removed the loyalty discount I’ve had for years and is not to be messed with, they can’t tell me why the set top box constantly sends signals to my tv to turn ON even AFTER turning the system off (they won’t pay my electric bill either!), they have gotten away with predatory pricing and screw the seniors who only use a small portion of the crap provided.

Expensive and keeps going up with no warning or explanation. Customer service is completely useless. Could not even recognize my phone number or account number. Trying to call about anything is a complete waste of time unless you are a prospective customer.

Verizon has really gone downhill over the past few years. 1. Customer service is HORRIBLE! Never get anyone on the phone that speaks clear English as they apparently outsource out of the country. 2. Ever since they went to 5 G internet speeds are super slow like dial up speeds. 3. They lie when you speak to a customer service rep, we have been lied to so much that we have lost count how many times. So, if you are looking at going with Verizon, DON'T WASTE YOUR TIME AND MONEY!

I had Fios and thought I might switch my phone to Verizon’s mobile, since they nearly constantly upsell that. It took 4 days of sitting on hold and arguing with their ridiculous AI to get my phone working. A month later they simply turned the phone off. The claimed I was delinquent on the bill despite the fact that they had just debited my account. I paid more money, got the phone working after 24 hours without it.

I have been a loyal customer to Verizon Wireless for 15+ years. In most recent years I feel they must be really big and they don’t need people service so they blatantly lie about information. In the last year, I upgraded my phone and my son‘s phone and was told that my plan would stay exactly the same but that I would actually save $20 a month if I upgraded to this new phone so I went for it. Who doesn’t want to save $20 a month. When I got my next bill, it was $300 more than what my previous bill was when I called. The person was rude. Basically told me to kiss my ass and that they weren’t going to do anything about it when I called back and spoke with somebody different. They were able to give me a discount. I had no choice. I run my business through my phone so I accepted the discount.

4 phone calls, just to establish a new prepaid account. 2 were through text. The 1st text demanded all of my personal info before giving me any plan availability. I refused. It seemed to anger the "AI". I called a different department...no answer. I called a different phone number. No answer. I finally got. All phone numbers popped up as being located in Canada, even the local office number. The final text number did reach through and gave me plan offers without requiring my info, however it was noncompetitive to the more affordable plans out here. Too much money. It took me over an hour just to get plan offers. Phew! Bad bad customer service. Too slow, too pushy and very annoying!!

I've had Verizon for years with no issues. I don't know what's changed, but recently, their customer service and red tape on policies has become atrocious!!!! It has been a month of back and forth, incorrect information from almost every customer service agent, being passed around from department to department for hours at a time, waiting for THEIR timing of policies to be met, to correct an order. My Verizon app not reflecting up to date information, texts not coming through for status updates, constantly jerked around and misled by the online reps and in store reps, repeatedly.

I have never dealt with any company with the most inexperienced customer support. I have spent over 15 hours in the past week troubleshooting multiple issues. From phone upgrades gone wrong due to MULTIPLE reps giving the wrong information and completely screwing up my account to very poor support and experience with setting up my home internet. I have talked to over 10 different reps in those 15 hours.

Was told that I lied to that I was going to pay only $56 per month with a new phone as a new customer with a trade in. However when I got the bill, it stated then I was charged for $110 per month. So decided to cancel everything and return the phone within one week of receiving it. However I kept getting a bill saying that I owe their money when I have never activated the phone number nor use any of their data at all. So I called and talked to their customer service 4 times and was told that I was supposed to to not be charge at all and they will remove everything and closed down the account.

I have been with Verizon a few times since the early 2000's, but I will expand upon my recent experiences. Service is average, they charge extra money and talk about 5G coverage but I still lose service in simple spots, and honestly, it feels worse. You can't do a THING online. The website is riddled with issues or "something went wrong" always pops up. If you call, you get outsourced reps who have no idea what they're doing.

I have had Verizon twice over 25 years. They are by far the absolute worst to work with. I switched to another carrier and wanted to get my final bill. Instead I've been dealing with people who honestly don't care about the customer. It doesn't matter if you call the 800 number or visit the store in North Myrtle Beach, all you get is the run around. This company is pathetic, not only are they overpriced for what they offer they don't care about the consumer. Stay far away from this company.

They sign you for contracts for 36 months. They include the automatic renewal in the contract. So hard to cancel services and to return equipment. If you use equipment for over 30 days, you can't return it and you have to pay it. I called to return equipment that I don't need anymore. The agent told me to bring that to the store where I bought it. When I got to the store, they say they need a return label. I called to them to get the return label and they refused to do it. So there are so many better offers out there and with no contract. So use a company that will be flexible that if you are not happy with the service, you can switch without having to pay thousands of dollars for early termination fees.

This is the worst phone service I've used. I can never log into my account and I tried to transfer my number to Straight talk. I cannot get the details and you can never talk to anyone on the phone without experiencing any difficulties. The service is great, no actual issues with connection but this is just terrible.

Prices increase almost every month. Reason they give are taxes. We have a set top box to record shows. Our tv freezes at least twice a month. Every time I call tech support they say it is fixed. Two weeks later it freezes again and I am back on the phone for at least 1 hour. We have an old box and they have replaced it with another old box 3 times. Supposedly they are sending an updated box. Why couldn’t they have done that 2 months ago? We spend over $200.00 a month for this service and it’s their equipment we are renting. Obviously they don’t take care of their equipment.

I have two bills from Verizon. One for $600 and $800 for charges for calls made in Canada and Alaska..which are part of the coverage plan! This company is absolutely terrible. Spent hours on hold and online trying to get this resolved! Just given Excuses!! Taking money from customers is wrong!! DO NOT USE VERIZON!

I recently went to my customer online portal to purchase the Z Fold 7 and Galaxy 8 Smartwatch. I had to finish with an online chat due to the technical difficulties of completing the transaction. Chat took over the purchase and asked what phone number I wanted to choose for my watch. I asked why does it have to be another phone number, I only want it to connect with my phone. They said in order for it to work properly it had to have its own connection to internet through its phone number. After the purchase, I kept getting a message to confirm my sales order to complete it, while receiving my Z Fold phone in the mail yesterday.

I was a satisfied Verizon customer for many years until a few months ago, when I foolishly accepted their offer of a "free" phone. I was assured that I would still be paying $73 a month, after a few incidental fees. In no time, my monthly bill went up to $101 with no explanation. Even when I visited a Verizon store, I didn't get an explanation that made sense. So I moved to another carrier as fast as I could. I now must pay Verizon $559.02 for a "free" phone that I hadn't actually thought of buying. Do NOT accept an offer of a free phone from this company.

We saw an ad for a free phone upgrade (with a trade-in) and decided to get it for our daughter. The people at the Verizon store (at Georgetown Square in Bethesda Maryland) said that it would be free. However, we were immediately billed by Verizon for the device. Based on the billing the phone will now cost us (23.33 per month) a total of $839!! I called them and they corrected it for one month and then we started getting billed for it again the next month. I called again today and they offered us some overpriced plan in exchange for removing the device. Well, to heck with that! They clearly lied about it and will not fix the situation. I don't mind paying for good service, but I will not tolerate being cheated. So, after 15 years as a Verizon Wireless Customer we are saying good-bye and not looking back.

I have had them for over 10 years. I have two phones and I pay a hundred and sixty dollars a month. I can't even get 5G. I am at a store right now Just to write this. I paid cash for a phone and I handed it my old one to get a Rebate. They charge me $10 plus they take away $10. No Rebate. They've been doing this for almost 2 and a 1/2 years to me. And every time I try to fix it it's a run around. Can't find the phones that we gave the verizon employee. I will be leaving them as soon as I can. Find the service. This is just ridiculous. Don't recommend this company to anybody. You will get scammed. There's company will scam you when you pay cash for new phones and trading your old ones for a Rebate.

I called last month to disconnect a service we were no longer using. I received a bill this month with a late charge along with new charges. I called to get the service disconnected along with a credit. I was hung up on 3 times, transferred around several times, told by one agent "that is not my job", asked for payment, and told someone would call me back. I'm receiving collection emails. I finally went to the BBB and filed a complaint. Horrible customer service. I'm sure they get docked for disconnections and don't want to handle them.

I just had one of the worst customer service experiences ever with Verizon. On July 12th, the Samsung phone that’s the primary number on the account stopped working (touch screen stopped working) so it got sent off for repairs. I made the decision to get a backup phone by adding a line to the account and opted for an iPhone, which arrived on the 16th. Since it’s taking longer than usual for my Samsung to be returned to me, I went through the process of updating contact information and authentication methods on important accounts to include the number linked to the iPhone.

I switched from UScellular. Worst decision I could have made. I thought because I moved away from US Cellular towers, I'd get service from Verizon because there is towers near me. I rarely have service at my own property. Half the time it says I'm not on a registered network and can't make calls or texts. This poor service could be horrible in an emergency situation. Coverage while traveling sucks too. Do yourself a favor and get anything but Verizon for service.

Extremely Disappointed with Verizon Business Services. I have had a deeply frustrating and disappointing experience with Verizon’s business service plan. Initially, I was offered a promotion by a Verizon representative that included five free phones with a trade-in of my old devices. I was quoted a monthly payment of $330, which seemed reasonable. However, after signing up, I was shocked to find my monthly bill fluctuating between $465 and $900 without clear explanation. Over the past five months, the service has been unreliable at best. The network frequently drops signals, and my business phones often stop working properly, requiring a service restoration every two weeks. This level of instability is unacceptable, especially for a business that depends on reliable communication.

For the past six months, I have been in continuous communication with Verizon's customer service and their executive office regarding the billing discrepancies on my statement. According to my retail device plan contract, it does not clearly state or inform me that Verizon would pass on its monthly expenses to customers. These expenses include Regulatory Charges, Federal Universal Service fees, Taxes and Governmental Surcharges, Rising Operational Costs, Compliance with Regulatory and Industry obligations, and Network Costs.

Verizon customer service is bait & switch - promise & commit to one thing but never deliver - cancelling service because of dishonesty. Can not rely on anything they say - new customer service emphasis is a joke.

Verizon is a joke. I had some international charges that were racked up by my kids and when I called to express how frustrating it is for them not to let the account holder know that one of your lines is accruing charges for 7 days, they completely understood and told me they would give me a refund, but I needed to call back when my bill hit. I called them back, again I was told they would refund me, but I should call back in a week right before my payment went through. Then when I called again, it was too late. I was to wait until my next bill and call back.

I’ve been a customer for 7 years. Absolutely the worst customer service I’ve ever experienced. Upgrading a line took me 10 days and hours on the phone to get even a straight answer then corrected. Online order a month later was the same thing (but it only took me a few hours this time). Cell service is great. Customer service is the absolute worst I’ve ever experienced.

I switched to Verizon in 2/2025 and it is now 7/21/2025. When I set up new service with them. It was for 2 new phones and a watch. On the first billing, I was being charged for 4 phones and 4 different lines. I immediately contact verizon, and tried to resolve this matter. Each call in chat session. I was guaranteed that I was connected with, but the right person who is going to resolve all of my problems. After hours of being on the phone I would be disconnected. I would try again and the same result after hours of being on hold, and they were asking their supervisor to clear the charges, they would disconnect my call.

I've had Verizon Wireless for 15 years. It used to be the best as far as coverage. It is now HORRIBLE. They need to do something. It’s getting ridiculous. Paying $300 a month for crap service. I need to switch to AT&T.

I was a Verizon customer since they were Altel. Their customer service and sales practices over the years have become worse and worse over time. I found out they were overcharging me for a tablet and a vehicle Hum device, which they had discontinued and made repeated calls to get the bill adjusted. After several absolutely frustrating calls I decided enough was enough and switched carriers. Now after overcharging me for 2 years in the amount $480 they say I owe them $28 and are threatening to report it as delinquent debt. Horrible company, avoid doing business with them.

I was told by the Verizon rep that when we switched from our current carrier to them our account would be paid off and I would get a free upgraded phone. As it turned out, they only pay off the amount owed on the phone and DO NOT pay off the other carrier to get me out of the contract as I was led to believe. I had to pay Verizon $250 to switch up front and got a bill in two weeks for another $250! The "Free Phone" turned out not to be free, but locked me into a three year contract with them, where they "paid" me $36/month credit on my bill which covered the cost of the "free" phone.

The worst company I’ve ever been in contact with. I would absolutely not do business with them. Count this review as negative 100000000000 stars. Customer service is terrible, they do not have you or your family in mind. Go somewhere else.

What happened to this company. They have gotten pricey and they charge you at any corner they can. Very greedy company. Also they have changed. They are more like AT&T and who wants that hustle. They advertise any phone any condition and then they won't take your phone.

Christine, online Thank You so Very Much. Been transferred to at least 10 ten representatives. I needed a pre pay agent. Christine you went over and Beyond to fix the issue. You Succeeded. THANK YOU SO MUCH!!!! You Deserve a RAISE!!!! Was on the phone texting (which I do not like) for 3 hours with different non effective agents. Not the correct agents. Your company needs to do more extensive Training. Give Christine a raise. My point value went from a -10 to a plus +10 rating. Thank you for making my day brighter. Greatly Appreciated.

Exceptional coverage but complicated maze of phone options and plans. Makes one understand why ** simplicity is growing in popularity. Difficult to reach a customer representative. Complicated, mystifying billing charges that makes one quake to move to paperless billing - where the company seeks to reach into your savings or checking account.

They just shut our internet off, don't care, no help at all. Spent 5 hours on the phone with them and they're basically like "it's your problem that we shut it off"... now repaying but they're going to take weeks to send someone out to reset up.

Verizon has been reporting a charged-off account on my credit reports, but within just 7 days, they gave me two different answers about who owns the debt. First, they said it was sold to Transworld Systems Inc. (TSI). Then, exactly a week later, they said it was sold to Sequim Asset Solutions. Neither company provided any proper documentation or validation, and Sequim Asset Solutions is not even licensed to collect debt in my state of Illinois. I verified this through the Illinois Department of Financial & Professional Regulation (IDFPR).

I was a customer for over 15 years. The last 6 have not been very pleasant. I have been ok paying more for better customer service, but the last half dozen years were terrible. The last straw was I picked up a Galaxy Z fold 4. It was the novelty of the device. I was given 1000 credit from Samsung. So I had to pay 1000 for the new phone. 2 months having the phone I hated it. The front screen was way too small the large screen was way too large. I got this phone because it was flat and I could get a tempered glass screen that wouldn't break easily.

Verizon has gone from sugar to you know. They sell me a replacement phone and I decided to send it back because the Bluetooth wouldn't connect. They tell me no refund because it was a customer service charge. I start out the call in billing where I need to be then transferred to a different department that has nothing to do with why I called. Then after the 1 star review I gave them they called me 3 times. I call back and ask for that person in their department and they said they have no record of it. Verizon nah!!! Imma get a Spectrum phone!!!! Y'all suck!!!!

I had a bad experience with a recent bill which charged me for an item the service technician/installer took to return to Verizon once he'd checked my wiring and had installed new equipment. I was upset last night when I opened my mail and found a hefty charge for that equipment & all sorts of fears entered my mind, & I was livid. But this morning, after speaking with a customer service representative, he located the equipment and saw to it that it would be inventoried, he adjusted my bill and even offered a "loyalty" discount for the next 12 months for my having been a customer for over 15 years. I am sooo relieved, last night I was even fearful I'd have another stroke (I had one a couple of years ago). I can now rest easy, and I am very very happy with the customer service rep who fixed the problem adeptly and professionally.

Having some issues with my 13 Pro Max and thought I would give VZW a call to see about finally doing an upgrade. My bill is currently $144, and I have Apple Music as well as Hulu bundled with it. Well, upgrading to a 16 Pro Max will lower the cost of my service, but because Apple Music and Hulu are no longer a included bundle option, as well as the $5.55 payment for the device due to promotion, my bill would go up to over $130 per month...for 1 LINE!!! After 15 years of being a customer, I would think they would treat you better than that. Needless to say, I am shopping around now. Very disappointing. They are starting to remind me of Spectrum!!!

If I could give them negative five hundred thousand I would. Literally have had better connection stability and speed on my phone in rural 3rd world countries. This is worse than telecoms in the 90s.

Wow, I just don't have enough bad words to say especially ones which are not vulgar. I am currently in a 7 HOUR chat trying to resolve a billing issue which I had already spent 2 hours on 2 separate calls regarding the same issue. Using the chat service for anything is a trial of patience. It bumps you about every hour and you have to restart the whole process with a new representative. Oh, and it takes several minutes for them to review your information. Don't they have technology to keep all my records in a similar location for quick easy review? Guess not since every agent takes "2-3 minutes" to review your previous conversation.

This the worst company to deal with. After 17 years of being a customer I am going with T mobile. After the latest update was installed on my new Pixel 9 my voicemails were delayed by up to a week and would download as an attachment which could load. I spent hours talking to tech who blatantly lied saying it was a global issue, only to find out it was not. I spoke with Eric, a supervisor, who offered to send me a new phone because now I'm being told it's the phone not the service, however, after transferring all my info into the new phone I could not activate it without yet another call to customer service. Called again insisted on speaking to a supervisor only to wait all day for a call back from just another tech. As of today I have given this 11 tries and even went to my local Verizon store and was told I had to call tech support no one there could help. I'm done!

Verizon used to be the king of the mall. They had the most towers and the most reliable service. I’ve been a huge fanboy and a customer with them for 15 years and then late 2024 something huge changed and the reliability and coverage dropped like a stone in the ocean. I don’t know what happened, but I don’t get reception anywhere on my Verizon phone, my Verizon Wi-Fi is garbage, And the connection is spotty all over the United States. They must’ve changed or sold their towers or something because the service is absolutely abysmal.

Verizon Wireless Mobile is one of the worst companies in the entire planet. They don't help. They go from person to person for customer service. Nothing ever gets resolved... Terrible service all the way around....

Verizon is unethical and horrible service has gotten worse, year after year, and after 30 years, they increased my bill by 30% even though I had a locked contract, and then when I tried to leave verizon, they locked my account and numbers preventing me from taking them. I lost a month of service and they still tried to bill be for the last month which I did not receive. DO NOT TRUST THEM WITH YOUR PATRONAGE They don't care about you or your business.

It's only been 10 days since Verizon installed Internet in my apartment, and it has already not been working for days. Their "solution?" To offer me to pay an additional $25/month for internet backup.

I am in town trying to to help an 80+ year old relative upgrade FiOS from ridiculously slow speeds. The customer service person only wanted to talk was extremely rude. They have a router and extender and would not upgrade that service. She was determined to use a service visit which is not needed. Also proceed to tell me information that was not true. I teach in the teach field. I refused to do business with companies like.

Do not go through Verizon, we canceled everything on August 14th of 2023. Twice we went into the building and twice we were told everything had been canceled. They lied. Everything was not canceled. They finally canceled us completely out on November 6th of 2023 and and the two things that they didn't close out added up to $100.44 and they're charging me $159.14. When I asked why they said it was tax and when you asked to speak to a supervisor they give you the recovery unit to try to collect money. They will not put a supervisor on. They will not answer questions. They not a good company. Several times I was on the phone trying to resolve an issue and every time I was on the phone I was on the phone for more than an hour and a half and they keep putting you to different people and they will not answer questions. It's just like a game.

Verizon Wireless is trying to pull a fast one on me! It all started on May 8, 2025, when I ordered two iPhones. They arrived at my doorstep the very next day, but by May 10, I had already sent them back. I took the phones to a corporate store, got a receipt, and paid a $100 restocking fee. Fast forward to the following month, and I receive a bill along with a phone call from Verizon Wireless. I explained to them that I returned the phones and wasn’t using their service. They assured me that they would take care of the cancellation. Cool, I thought!

If you’re thinking about switching to Verizon—don’t. Verizon has been a complete nightmare. My bill was never consistent and always ended up higher than expected, with no clear explanation. I signed up for a promotional iPad at $10/month, but was constantly charged more. The signal was awful—at one point, no one in my entire department at work who had Verizon could get service. My WiFi box at home barely worked, and trying to get support was useless. The worst part? I’ve been fighting for months to cancel my account. I’ve gone into stores multiple times and spoken with numerous representatives who all told me my account was canceled. Yet I keep getting auto-charged monthly, and now I can’t even log in to see what these new charges are for—because my account is supposedly closed! Save yourself the headache. Stay far away from Verizon.

When I opted for the home wireless gateway, I had to pay $400 USD up front since I am Canadian and don't have a US credit history. No big deal, I'll be refunded at the end of my stay in Florida (9 April 2025). I had been assured by the Verizon finance department that the funds would be transferred directly to my credit card, I verified and confirmed this information several times. The gateway was mailed back to them 9 April 2025 but what I didn't know is that it's another company hired by them, Northlane/Onbe which processes their refunds, they are unaware of the conversations I had with Verizon. On May 19 2025 I receive an email mentioning a refund is on the way, they send a prepaid Mastercard at my Florida address, while I'm in Canada. After weeks and weeks or arguing with them, they finally send me a cheque through Purolator which I cash on 9 June 2025.

Their online chat is a joke. My 1 year old could do a better job. Tonight I've been on the chat for over 2 hours and they still haven't addressed my SIMPLE issue which is they overcharged me $82.90. The chat switched hands about an hour in and I had to start over with the new person. What county are these people in!?!?