Verizon Wireless Reviews

If I could give zero stars I would. I have been a single Verizon user for years. Since it is more beneficial financially to be on a group plan I decided to join a family member on another carrier to alleviate some of that financial burden. The day that my phone was moved over Verizon removed my access to my online account. I no longer had access to my bills. I no longer had access to my contracts. I did not even have access to my account number. My new carrier needed to know the amount that was owed on my phone and I couldn't get a bill to show the amount. When I called Verizon to get them to email me my bill they wouldn't do it. They said they were only able to mail it to me. Ok, fine. Except they wanted to charge me $2 to give me access to my bill. Since that is illegal I went to the BBB to get some help with the issue.

I am moving to a new apartment and need to have wifi. Got everything set up with Verizon but then they started texting and emailing me about additional documents. Called the number, was told everything was fine, then get a text that my order was canceled. Called again, they need additional documents again and want me to stay on the phone, so they can guide me. You know what? I am already pretty much stressed because of the moving process. I canceled everything and taking my business to Optimum, they are 2 minutes drive from me and I will just walk in and set everything up. Screw that!

Forget about technical support! My phone started showing SOS and wouldn’t connect. Apparently this was a nationwide event. They said I needed to call back since wait was hours. Set appointment for 9 called about same time. Then waited over 1/2 hours after call to pickup.

I have been a Verizon customer for almost 20 years, but recently I have been having several issues with the service. My phone has been stuck in SOS mode for over 18 hours. It’s so bad that I can’t make calls or texts even over Wi-Fi at home. I went to a Verizon store and no one helped. They said it’s a nationwide outage. I had no idea of the outage until well into the evening. I can’t connect to my Verizon app to get a callback or schedule a time for them to call me. I have called and waited literal hours for no answer at the customer service center. I am heading to demand assistance as soon as a store opens. I also hope to leave Verizon asap. This is so beyond inconvenient and it’s been nothing short of a disaster. The lack of transparency is a slap in the face. And at this point I honestly believe that Verizon knew the outage would happen prior to August 30.

My phone went into SOS mode for MORE THAN 8 hours, and I spent a long time troubleshooting and calling customer service, only to have my calls drop twice. There was no resolution. It wasn't until I got home and saw a news report that I found out about a massive power outage in the area. Verizon's failure to communicate a major outage to its customers is completely unacceptable. They wasted my time and, even worse, the outage caused me to miss important business calls and meetings, which resulted in a financial loss. This kind of poor customer service and lack of transparency is why I'm now taking my business elsewhere.

Verizon has been down all day and they are not saying what the issue is. This is very frustrating not knowing what’s going on. I wish as a company you could be more transparent. My father in law is without a working phone all day and who knows how long it will continue. He is older recently had surgery and needs a working phone. We have no way of contacting him.

Verizon phone service doesn't work. Can't even get ahold of customer service to get it working. Worst service ever. What good is a phone with no service. Trying to call to get help got hung up on 4 time.

It took over an hour to get a live person but the person that helped me was super courteous and professional. Apparently nationwide tech issue. It will clear up by 4ish PST.

I've been with Verizon 5 months for the first time ever. And their signal in Broward County in Florida is terrible. 80% of the time I have no signal and I still have a contract for 3 years. How do I cancel with them.

Not a trustable company. Customer service is the worst, the only way you can get in contact with them is through sales. Americas worst network and please don’t leave the country either 12 dollars a day to use anything. My lady has T-Mobile she was able to use the phone the whole week we were on vacation.

I have spent over 10 hours on the phone with their customer service (not an exaggeration) and my bill is still wrong. I switched from T-Mobile to Verizon May of 2025 and got new Samsung devices, the promotion they were having made them free. Each month the amount for the devices was credited to each item on my bill and I only hade to pay for the plan. We decided we didn’t like Samsung and wanted to switch to iPhones, we had them for a week. They had the same promotion for the credits so it would equal out to the same amount charged monthly. We had to pay the taxes on for both Samsung and Apple devices but returned the Samsungs and would be credited back over $350 for the taxes we paid.

I've been a customer for over 20 years, but this past year the customer service SERIOUSLY tanked!! The screen on my Z Fold phone started malfunctioning and I've been to the store twice, called in at least twice, and have been on chats around 8 - 10 times over the last 5 months or so and STILL don't have a solution! The agents continue to lie to me constantly and just try to sell me more crap when I just want the issue with my phone resolved!! I have insurance and extended warranty and they only want to send me a used phone, or sell me a new one with an added line on my account! Why do I need 4 lines with 3 phones and why do I want someone else's used crap for a replacement (even though multiple agents promised me a NEW replacement, never happened?!)

I Deeply Regret Switching to Verizon — Stay Away! I honestly wish I had never left T-Mobile. Switching to Verizon Wireless has been one of the worst decisions I’ve made when it comes to phone service. From the beginning, I was promised one price — but what I actually get hit with each month is something completely different. The bill just keeps going up with hidden charges, random fees, and unexplained add-ons that no one warned me about. It’s honestly deceitful. The pricing is confusing, misleading, and completely unreliable. Every time I try to get a straight answer from customer service, I’m passed around, given vague explanations, and left with zero real solutions.

Verizon is a terrible company to TRY and do business with. I am in Spring Lake, MI. I can’t hold onto ANY OF MY CALLS! Calls are dropped 4-5 times for each call lasting 10 minutes or less. We must speak quickly to get info or receive. I have called Verizon several times and today they told me that I do qualify for some kind of special transmitter in order to get better service. Guess what? THEY DON’T HAVE ANY special transmitters. I get to call back in 10 days and MAYBE they will have one… maybe not! I’m canceling my account in 9 months when my phone is paid for and switching carriers. They were also supposed to credit my account. They have done nothing. They are charging me full price for partial service. Think about that: FULL PRICE FOR PARTIAL SERVICE. Big fat company with VERY SKINNY SERVICE.

Disputed a charge and their chat representatives kept saying it was resolved, but it never was. Verizon is ripping me off over a router I sent back, but they are charging 169 for it. Their reps lie and lie to you.

Even 0 star is too good for them. What is wrong Verizon now? I got a new Apple Watch in their web and port new number took me more than 10 hours. Phone call and stop by branch two time but didn't successful because one of them delete my number and couldn't find it.!! Worst customer service. Request speak manager but I didn't know that they are higher than any others. Do not expecting speak manager. They are same level as god.

I've been getting 40-60 robocalls per day. These are people trying to get your Social Security number or Medicare number. Verizon is supposed to block robocalls, and despite my complaints, they just keep telling me that it's my problem. I have to buy their "call filtering" software. But it won't work on my flip phone. I've filed a complaint with the FCC, and that's going slowly. Their other great idea is I should change my phone number. I may go to another carrier.

TRASH TRASH TRASH! First of all, it took, me over 6 months and 4 trips to the store (each time I was there 2+ hours) to get my bill the way it was promised. Now that I have all that squared away, I never have service. The coverage is NOT what it used to be. Verizon is not what it used to be. When it's time again for a new phone, I will definitely be going with another provider.

I have been a customer for over 20 years and I received the notice that they are removing my loyalty discount that I have been receiving for years. They justifications was that they are releasing newer and better programs so now instead of getting the $25 discount on my over $200 bill for two phone lines, I now get a $5 discount. I'm still waiting on someone to explain to me how this is better. If I do something I don't want to do like Auto pay I will get another discount. It's a slap in the face to long time customers.

I upgraded 2 phones and Verizon charged me twice for the "One Time Charge" of the activation fee & taxes of $256.30. I've called several times regarding the overcharge but I still haven't been reimbursed. It's been over 3 months and this is unacceptable. Verizon has the WORSE CUSTOMER SERVICE EVER!!! I've been a loyal customer for over 17 years & I think it's time to switch carriers. Buyer beware!

I wish I could give negative stars. The signal is worse than it was when cell phones first came out. They've been overcharging and my kids can't even reach me at any hour no matter where I am. If my kids were ever in trouble I'd have no way to reach them. There's phantom zones with fake signals all around me to try and fool us too. It's shady and unethical business practice. It should be illegal to sell Verizon service in East Texas.

Never ever purchase from this company. I know we are limited on phone services, so its one of the three evils to choose from, but Verizon is by far the worst in all aspects. They love to steal from their customers.

I’ve been a loyal Verizon customer for over 7 years, managing 9 phone lines and home internet. On August 10, 2025, I placed an order that included a new line and two line upgrades. While I received the new line promptly, the upgrade devices never arrived. After spending nearly two hours on the phone with customer service, I was informed that the order was pending supervisor approval and instructed to call back in three business days. When I followed up 11 days later, I was told the order had been canceled — with no explanation provided.

Their customer service will lie to you just to keep you as a customer. I had a phone with a screen defect, and they assured me it was a manufacturer’s issue that would be replaced at no cost. After four days of waiting, the replacement finally arrived on a Thursday—but instead of a new device, they sent me a “certified used” one. That’s like buying a brand-new car worth thousands of dollars, discovering a manufacturer’s defect, returning it—and then being handed a used car as the replacement. Does that sound fair? After spending countless hours on the phone with them only to end up with a used phone, I returned the device and closed my account. Verizon proved themselves to be dishonest, misleading, and unwilling to stand by their promises. Take a hike, Verizon. Best, Steve.

I been charged more than $1000 for the devices I didn’t receive. Never use them. They keep sending me emails with bills. Customer service don’t know how to address. They charged even before I received the devices and they were never activated.

I got phone and home internet service. The home internet over the past few months have gotten worse. It barely works and they won't let me cancel the service. Go in store they tell you you have to call. You call get stuck in a infinite loop. You try My Verizon app they put you to the crap Ai. If I can ever get a person I'm going to cancel all my service. No point in paying when I can't even get customer support.

I’m fed up with Verizon customer service! For 13 straight months I can’t log in because they have my zip code wrong even though every month they say it’s fixed! I spend anywhere between a half hour and 2 hours a month pushing buttons on my phone that don’t work half the time or being out on hold or transferred and have to start over! I sent my broken phone in 2 weeks ago and the person on the phone yesterday said he could see that they have received it yet there is still a $1,000 charge and the shit off my service. Plus he told me yesterday’s he would work on it and call me back in 2-3 hours and he did not! Today while trying to get it hooked back up they put me on hold for 5 minutes while trying to connect me to the business department. He said hello once and I repeatedly said hello and he hung up with me! I’m changing providers. They have the worst customer service I’ve ever witnessed.

I have been trying to resolve a fraudulent charge on an account that had been closed since 2022. Customer service has passed my phone call around every time, leaving me on hold for hours and no resolution to my issue. I have since been sent to collections because I no longer have access to the account. Legal actions are going to be taken soon since Verizon doesn’t value their customers.

They added a new Apple watch line to my account which was 9 months ago, it stopped working about 15-30 days in. They made me go through all the trouble shooting and agreed it did not work and needed replaced. Now for last 8 months they have just been telling me its out of stock and will send one out as soon as they can. So needless to say I'm paying for something and cant even use it. They wont take it back or send a different one. So I guess I'm stuck with a line that doesn't work at all. SO be aware they will just avoid sending anything and say it's out of stock for a year.. They also sold me a new iPhone 16 and the battery would not hold a charge so they sent me a used one which was equally bad since it was a return as well.

NEVER EVER, EVER USE VERIZON!! My husband was with them for 18 yrs and everything was great until a couple of years ago and now it’s just horrible! Everyone we know and knew who has or had Verizon has TERRIBLE reception most of the time, slow choppy speeds, and the WORST customer service we’ve ever encountered ever. After providing horrible service, they made it almost impossible for us to switch, they actually held two of our phone numbers basically at ransom and we almost lost them because the process was so terrible to get them to release them.

I moved from Xfinity to Verizon after they pitched me what sounded like a great deal, a $200 gift card after 90 days of service. That, plus their bold claim of having the “best service,” tipped the scales in their favor when I was deciding whether to switch. It’s been well past 90 days, and there’s still no gift card. Every time I’ve called customer service, I’ve been told they don’t know what I’m talking about. Eventually, I gave up asking. It was clear the offer was just a bait‑and‑switch.

We made a simple plan change and it increased our bill 100%. I went to T-Mobile and had just paid my bill with Verizon 2 days earlier. Final bill of 600 is what they wanted. I just settled for 360 and amazed that I almost feel fortunate that they only ripped me off that much. After disconnected service they started sending all sorts of crazy bills that not one of their employees could answer.

Harder than heck to try and redeem on their promotions. They make it impossible. I was a customer for about a year. Decided to do some of their promos for home internet and a smartwatch even though after reading a lot of reviews of horrible experiences from other customers I decided to still do it. It was a big mistake. Did not get my $200 gift card as promised. Still fighting them on that over a month later and could not get my jbl's party speaker. Still fighting them on that. They claim they're on top of it but I still hear nothing even at the mentioning of going elsewhere. Back to T-Mobile. They seem to care less. All their customer service reps are from India or some other country so it's hard to understand them. Although they do seem to act like they care about you it's all lip service. They can care less even though I'm telling them I'm going to be switching carriers.

Pretty good speeds but they put the fiber box in an awkward location that requires a very long Ethernet cord to use utilize wired internet. They also promoted offers on their website that they aren’t up holding up to.

Verizon started out great helping me get my number ported over and all which was important to me because my late wife and I had consecutive numbers and I really needed to keep my number but as things do, Verizon got too expensive and we found a much better deal with a company that offered to buy out and pay off any outstanding Verizon debts and attemping to port my number that came with me. They decided I didn't need it and for the way they stole my number of 7 years, I hate Verizon, they are terrible people.

Verizon Wireless is by far the worst service provider I have ever dealt with. The customer service is absolutely terrible — long wait times, rude or unhelpful reps, and zero accountability. On top of that, their service charges are outrageously high compared to what you actually get. The quality doesn’t match the price at all. Out of all the services I’ve ever used, Verizon is hands down the WORST. Save yourself the headache, the money, and the frustration. Do NOT get this service! Don't say I didn't warn you!

DO NOT SIGN up for Verizon services. The more I read reviews, the more I realized I've been strung along and scammed. I've been a client for over 20 years. I just spoke with a supervisor (Summer), what a joke. After almost an hour on the phone. It appears I was disconnected and no call back. My bill was consistent for years and I never had issues until Dec 2024 when I made a slight plan upgrade for 1 week to accommodate being in international waters on a cruise. Since then I've had reps tell me they were doing the best for me and ended up putting me on lower plans to save $$ but with compromised service.

The customer service is the worst. A bunch of foreigners that only want to scam. They added services that I never requested! I told them that I bought a new phone and just needed to upgrade and they added a new line instead.

Do not sign up. Very bad in most categories. Customer service is outsourcing to the Philippines, contract pricing is enormously increased, trying to switch carriers is difficult and you may wind up with huge discrepancies of what you owe them. Try MINT

This is by far the worse phone service. Just trying to pay my phone bill and can't. Now my service is disconnected and they won't accept my new card saying only my card on file can be accepted. Well my wallet was stolen so I don't have that card no more.

This is my very first day with Verizon and I can't tell you how impressed I am. I had some issues with ordering an extra line for my phone and I created a little bit of a mess. Customer representative Kaylee, went above and beyond and offered the best customer service I have ever had. Great way to start service with Verizon. I'm very happy to be with you guys.

They took advantage of my mother who had just been widowed and when I tried to fix it I spent 8 hours of my life trying to correct the problem Verizon had created. One person after another made promises to fix it and did not. Completely dishonest.

I live in Naples, Florida. I switched to Verizon because my T-Mobile service didn’t seem to work well where I lived. I am 40 so my brain harkened back to the 90s and 2000s when Verizon was supposed to be the best carrier for reception, etc. So, I switched everything over, and the service is worse. I then find out that in order to get better coverage (cellular data), I would need to choose a higher tier of service (adding additional things I don’t need). They even offered to let me try it for a month for free—oh boy! I’m already paying more at the lowest tier for worse coverage than t-mobile and I am not paying more each month for slightly better service than I receive now. Wish I had known about the discrepancy beforehand. They also weren’t upfront with the final monthly costs and now I’m stuck with worse coverage for more expense. As soon as I pay off the darn phone I received, I’ll be finding another carrier. Be warned, Verizon isn’t what it used to be.

I ordered new devices for pickup at the Dallas, GA Victra/Verizon store. Verizon shipped them to the wrong store in Lithonia, GA without my authorization. I never received the devices or signed for them. The Dallas store failed to identify the misdelivery, and I discovered the delivery address myself. When I called Verizon corporate, the representative ignored my explanation that I had cancelled my account over this incident and instead tried to upsell me Verizon services. Only after repeated refusal did she offer to email the store for a callback — no direct contact number exists. Verizon claimed an “investigation” was required before resolution, yet still allowed my account to close and my numbers to port, showing this was simply a stall tactic. I have filed complaints with the BBB, FCC, and Georgia Attorney General.

Updated on 08/12/2025: Update to the update: I have had yet another customer service rep reach out to me. Apparently, my account is the account that will not die, despite my having canceled it two days ago. And no one can explain to me why this is.

Customer service chat seems to be rewarded for the speed with which it frustrates and chases off customers. Wow. They removed the loyalty discount I’ve had for years and is not to be messed with, they can’t tell me why the set top box constantly sends signals to my tv to turn ON even AFTER turning the system off (they won’t pay my electric bill either!), they have gotten away with predatory pricing and screw the seniors who only use a small portion of the crap provided.

Expensive and keeps going up with no warning or explanation. Customer service is completely useless. Could not even recognize my phone number or account number. Trying to call about anything is a complete waste of time unless you are a prospective customer.

Verizon has really gone downhill over the past few years. 1. Customer service is HORRIBLE! Never get anyone on the phone that speaks clear English as they apparently outsource out of the country. 2. Ever since they went to 5 G internet speeds are super slow like dial up speeds. 3. They lie when you speak to a customer service rep, we have been lied to so much that we have lost count how many times. So, if you are looking at going with Verizon, DON'T WASTE YOUR TIME AND MONEY!

I had Fios and thought I might switch my phone to Verizon’s mobile, since they nearly constantly upsell that. It took 4 days of sitting on hold and arguing with their ridiculous AI to get my phone working. A month later they simply turned the phone off. The claimed I was delinquent on the bill despite the fact that they had just debited my account. I paid more money, got the phone working after 24 hours without it.

I have been a loyal customer to Verizon Wireless for 15+ years. In most recent years I feel they must be really big and they don’t need people service so they blatantly lie about information. In the last year, I upgraded my phone and my son‘s phone and was told that my plan would stay exactly the same but that I would actually save $20 a month if I upgraded to this new phone so I went for it. Who doesn’t want to save $20 a month. When I got my next bill, it was $300 more than what my previous bill was when I called. The person was rude. Basically told me to kiss my ass and that they weren’t going to do anything about it when I called back and spoke with somebody different. They were able to give me a discount. I had no choice. I run my business through my phone so I accepted the discount.

4 phone calls, just to establish a new prepaid account. 2 were through text. The 1st text demanded all of my personal info before giving me any plan availability. I refused. It seemed to anger the "AI". I called a different department...no answer. I called a different phone number. No answer. I finally got. All phone numbers popped up as being located in Canada, even the local office number. The final text number did reach through and gave me plan offers without requiring my info, however it was noncompetitive to the more affordable plans out here. Too much money. It took me over an hour just to get plan offers. Phew! Bad bad customer service. Too slow, too pushy and very annoying!!

I've had Verizon for years with no issues. I don't know what's changed, but recently, their customer service and red tape on policies has become atrocious!!!! It has been a month of back and forth, incorrect information from almost every customer service agent, being passed around from department to department for hours at a time, waiting for THEIR timing of policies to be met, to correct an order. My Verizon app not reflecting up to date information, texts not coming through for status updates, constantly jerked around and misled by the online reps and in store reps, repeatedly.

I have never dealt with any company with the most inexperienced customer support. I have spent over 15 hours in the past week troubleshooting multiple issues. From phone upgrades gone wrong due to MULTIPLE reps giving the wrong information and completely screwing up my account to very poor support and experience with setting up my home internet. I have talked to over 10 different reps in those 15 hours.

Was told that I lied to that I was going to pay only $56 per month with a new phone as a new customer with a trade in. However when I got the bill, it stated then I was charged for $110 per month. So decided to cancel everything and return the phone within one week of receiving it. However I kept getting a bill saying that I owe their money when I have never activated the phone number nor use any of their data at all. So I called and talked to their customer service 4 times and was told that I was supposed to to not be charge at all and they will remove everything and closed down the account.

I have been with Verizon a few times since the early 2000's, but I will expand upon my recent experiences. Service is average, they charge extra money and talk about 5G coverage but I still lose service in simple spots, and honestly, it feels worse. You can't do a THING online. The website is riddled with issues or "something went wrong" always pops up. If you call, you get outsourced reps who have no idea what they're doing.

I have had Verizon twice over 25 years. They are by far the absolute worst to work with. I switched to another carrier and wanted to get my final bill. Instead I've been dealing with people who honestly don't care about the customer. It doesn't matter if you call the 800 number or visit the store in North Myrtle Beach, all you get is the run around. This company is pathetic, not only are they overpriced for what they offer they don't care about the consumer. Stay far away from this company.

They sign you for contracts for 36 months. They include the automatic renewal in the contract. So hard to cancel services and to return equipment. If you use equipment for over 30 days, you can't return it and you have to pay it. I called to return equipment that I don't need anymore. The agent told me to bring that to the store where I bought it. When I got to the store, they say they need a return label. I called to them to get the return label and they refused to do it. So there are so many better offers out there and with no contract. So use a company that will be flexible that if you are not happy with the service, you can switch without having to pay thousands of dollars for early termination fees.

This is the worst phone service I've used. I can never log into my account and I tried to transfer my number to Straight talk. I cannot get the details and you can never talk to anyone on the phone without experiencing any difficulties. The service is great, no actual issues with connection but this is just terrible.

Prices increase almost every month. Reason they give are taxes. We have a set top box to record shows. Our tv freezes at least twice a month. Every time I call tech support they say it is fixed. Two weeks later it freezes again and I am back on the phone for at least 1 hour. We have an old box and they have replaced it with another old box 3 times. Supposedly they are sending an updated box. Why couldn’t they have done that 2 months ago? We spend over $200.00 a month for this service and it’s their equipment we are renting. Obviously they don’t take care of their equipment.

I have two bills from Verizon. One for $600 and $800 for charges for calls made in Canada and Alaska..which are part of the coverage plan! This company is absolutely terrible. Spent hours on hold and online trying to get this resolved! Just given Excuses!! Taking money from customers is wrong!! DO NOT USE VERIZON!

I recently went to my customer online portal to purchase the Z Fold 7 and Galaxy 8 Smartwatch. I had to finish with an online chat due to the technical difficulties of completing the transaction. Chat took over the purchase and asked what phone number I wanted to choose for my watch. I asked why does it have to be another phone number, I only want it to connect with my phone. They said in order for it to work properly it had to have its own connection to internet through its phone number. After the purchase, I kept getting a message to confirm my sales order to complete it, while receiving my Z Fold phone in the mail yesterday.

I was a satisfied Verizon customer for many years until a few months ago, when I foolishly accepted their offer of a "free" phone. I was assured that I would still be paying $73 a month, after a few incidental fees. In no time, my monthly bill went up to $101 with no explanation. Even when I visited a Verizon store, I didn't get an explanation that made sense. So I moved to another carrier as fast as I could. I now must pay Verizon $559.02 for a "free" phone that I hadn't actually thought of buying. Do NOT accept an offer of a free phone from this company.

We saw an ad for a free phone upgrade (with a trade-in) and decided to get it for our daughter. The people at the Verizon store (at Georgetown Square in Bethesda Maryland) said that it would be free. However, we were immediately billed by Verizon for the device. Based on the billing the phone will now cost us (23.33 per month) a total of $839!! I called them and they corrected it for one month and then we started getting billed for it again the next month. I called again today and they offered us some overpriced plan in exchange for removing the device. Well, to heck with that! They clearly lied about it and will not fix the situation. I don't mind paying for good service, but I will not tolerate being cheated. So, after 15 years as a Verizon Wireless Customer we are saying good-bye and not looking back.

I have had them for over 10 years. I have two phones and I pay a hundred and sixty dollars a month. I can't even get 5G. I am at a store right now Just to write this. I paid cash for a phone and I handed it my old one to get a Rebate. They charge me $10 plus they take away $10. No Rebate. They've been doing this for almost 2 and a 1/2 years to me. And every time I try to fix it it's a run around. Can't find the phones that we gave the verizon employee. I will be leaving them as soon as I can. Find the service. This is just ridiculous. Don't recommend this company to anybody. You will get scammed. There's company will scam you when you pay cash for new phones and trading your old ones for a Rebate.

I called last month to disconnect a service we were no longer using. I received a bill this month with a late charge along with new charges. I called to get the service disconnected along with a credit. I was hung up on 3 times, transferred around several times, told by one agent "that is not my job", asked for payment, and told someone would call me back. I'm receiving collection emails. I finally went to the BBB and filed a complaint. Horrible customer service. I'm sure they get docked for disconnections and don't want to handle them.

I just had one of the worst customer service experiences ever with Verizon. On July 12th, the Samsung phone that’s the primary number on the account stopped working (touch screen stopped working) so it got sent off for repairs. I made the decision to get a backup phone by adding a line to the account and opted for an iPhone, which arrived on the 16th. Since it’s taking longer than usual for my Samsung to be returned to me, I went through the process of updating contact information and authentication methods on important accounts to include the number linked to the iPhone.

I switched from UScellular. Worst decision I could have made. I thought because I moved away from US Cellular towers, I'd get service from Verizon because there is towers near me. I rarely have service at my own property. Half the time it says I'm not on a registered network and can't make calls or texts. This poor service could be horrible in an emergency situation. Coverage while traveling sucks too. Do yourself a favor and get anything but Verizon for service.

Extremely Disappointed with Verizon Business Services. I have had a deeply frustrating and disappointing experience with Verizon’s business service plan. Initially, I was offered a promotion by a Verizon representative that included five free phones with a trade-in of my old devices. I was quoted a monthly payment of $330, which seemed reasonable. However, after signing up, I was shocked to find my monthly bill fluctuating between $465 and $900 without clear explanation. Over the past five months, the service has been unreliable at best. The network frequently drops signals, and my business phones often stop working properly, requiring a service restoration every two weeks. This level of instability is unacceptable, especially for a business that depends on reliable communication.

For the past six months, I have been in continuous communication with Verizon's customer service and their executive office regarding the billing discrepancies on my statement. According to my retail device plan contract, it does not clearly state or inform me that Verizon would pass on its monthly expenses to customers. These expenses include Regulatory Charges, Federal Universal Service fees, Taxes and Governmental Surcharges, Rising Operational Costs, Compliance with Regulatory and Industry obligations, and Network Costs.

Verizon customer service is bait & switch - promise & commit to one thing but never deliver - cancelling service because of dishonesty. Can not rely on anything they say - new customer service emphasis is a joke.

Verizon is a joke. I had some international charges that were racked up by my kids and when I called to express how frustrating it is for them not to let the account holder know that one of your lines is accruing charges for 7 days, they completely understood and told me they would give me a refund, but I needed to call back when my bill hit. I called them back, again I was told they would refund me, but I should call back in a week right before my payment went through. Then when I called again, it was too late. I was to wait until my next bill and call back.

I’ve been a customer for 7 years. Absolutely the worst customer service I’ve ever experienced. Upgrading a line took me 10 days and hours on the phone to get even a straight answer then corrected. Online order a month later was the same thing (but it only took me a few hours this time). Cell service is great. Customer service is the absolute worst I’ve ever experienced.

I switched to Verizon in 2/2025 and it is now 7/21/2025. When I set up new service with them. It was for 2 new phones and a watch. On the first billing, I was being charged for 4 phones and 4 different lines. I immediately contact verizon, and tried to resolve this matter. Each call in chat session. I was guaranteed that I was connected with, but the right person who is going to resolve all of my problems. After hours of being on the phone I would be disconnected. I would try again and the same result after hours of being on hold, and they were asking their supervisor to clear the charges, they would disconnect my call.

I've had Verizon Wireless for 15 years. It used to be the best as far as coverage. It is now HORRIBLE. They need to do something. It’s getting ridiculous. Paying $300 a month for crap service. I need to switch to AT&T.

I was a Verizon customer since they were Altel. Their customer service and sales practices over the years have become worse and worse over time. I found out they were overcharging me for a tablet and a vehicle Hum device, which they had discontinued and made repeated calls to get the bill adjusted. After several absolutely frustrating calls I decided enough was enough and switched carriers. Now after overcharging me for 2 years in the amount $480 they say I owe them $28 and are threatening to report it as delinquent debt. Horrible company, avoid doing business with them.

I was told by the Verizon rep that when we switched from our current carrier to them our account would be paid off and I would get a free upgraded phone. As it turned out, they only pay off the amount owed on the phone and DO NOT pay off the other carrier to get me out of the contract as I was led to believe. I had to pay Verizon $250 to switch up front and got a bill in two weeks for another $250! The "Free Phone" turned out not to be free, but locked me into a three year contract with them, where they "paid" me $36/month credit on my bill which covered the cost of the "free" phone.

The worst company I’ve ever been in contact with. I would absolutely not do business with them. Count this review as negative 100000000000 stars. Customer service is terrible, they do not have you or your family in mind. Go somewhere else.

What happened to this company. They have gotten pricey and they charge you at any corner they can. Very greedy company. Also they have changed. They are more like AT&T and who wants that hustle. They advertise any phone any condition and then they won't take your phone.

Christine, online Thank You so Very Much. Been transferred to at least 10 ten representatives. I needed a pre pay agent. Christine you went over and Beyond to fix the issue. You Succeeded. THANK YOU SO MUCH!!!! You Deserve a RAISE!!!! Was on the phone texting (which I do not like) for 3 hours with different non effective agents. Not the correct agents. Your company needs to do more extensive Training. Give Christine a raise. My point value went from a -10 to a plus +10 rating. Thank you for making my day brighter. Greatly Appreciated.

Exceptional coverage but complicated maze of phone options and plans. Makes one understand why ** simplicity is growing in popularity. Difficult to reach a customer representative. Complicated, mystifying billing charges that makes one quake to move to paperless billing - where the company seeks to reach into your savings or checking account.

They just shut our internet off, don't care, no help at all. Spent 5 hours on the phone with them and they're basically like "it's your problem that we shut it off"... now repaying but they're going to take weeks to send someone out to reset up.

Verizon has been reporting a charged-off account on my credit reports, but within just 7 days, they gave me two different answers about who owns the debt. First, they said it was sold to Transworld Systems Inc. (TSI). Then, exactly a week later, they said it was sold to Sequim Asset Solutions. Neither company provided any proper documentation or validation, and Sequim Asset Solutions is not even licensed to collect debt in my state of Illinois. I verified this through the Illinois Department of Financial & Professional Regulation (IDFPR).

I was a customer for over 15 years. The last 6 have not been very pleasant. I have been ok paying more for better customer service, but the last half dozen years were terrible. The last straw was I picked up a Galaxy Z fold 4. It was the novelty of the device. I was given 1000 credit from Samsung. So I had to pay 1000 for the new phone. 2 months having the phone I hated it. The front screen was way too small the large screen was way too large. I got this phone because it was flat and I could get a tempered glass screen that wouldn't break easily.

Verizon has gone from sugar to you know. They sell me a replacement phone and I decided to send it back because the Bluetooth wouldn't connect. They tell me no refund because it was a customer service charge. I start out the call in billing where I need to be then transferred to a different department that has nothing to do with why I called. Then after the 1 star review I gave them they called me 3 times. I call back and ask for that person in their department and they said they have no record of it. Verizon nah!!! Imma get a Spectrum phone!!!! Y'all suck!!!!

I had a bad experience with a recent bill which charged me for an item the service technician/installer took to return to Verizon once he'd checked my wiring and had installed new equipment. I was upset last night when I opened my mail and found a hefty charge for that equipment & all sorts of fears entered my mind, & I was livid. But this morning, after speaking with a customer service representative, he located the equipment and saw to it that it would be inventoried, he adjusted my bill and even offered a "loyalty" discount for the next 12 months for my having been a customer for over 15 years. I am sooo relieved, last night I was even fearful I'd have another stroke (I had one a couple of years ago). I can now rest easy, and I am very very happy with the customer service rep who fixed the problem adeptly and professionally.

Having some issues with my 13 Pro Max and thought I would give VZW a call to see about finally doing an upgrade. My bill is currently $144, and I have Apple Music as well as Hulu bundled with it. Well, upgrading to a 16 Pro Max will lower the cost of my service, but because Apple Music and Hulu are no longer a included bundle option, as well as the $5.55 payment for the device due to promotion, my bill would go up to over $130 per month...for 1 LINE!!! After 15 years of being a customer, I would think they would treat you better than that. Needless to say, I am shopping around now. Very disappointing. They are starting to remind me of Spectrum!!!

If I could give them negative five hundred thousand I would. Literally have had better connection stability and speed on my phone in rural 3rd world countries. This is worse than telecoms in the 90s.

Wow, I just don't have enough bad words to say especially ones which are not vulgar. I am currently in a 7 HOUR chat trying to resolve a billing issue which I had already spent 2 hours on 2 separate calls regarding the same issue. Using the chat service for anything is a trial of patience. It bumps you about every hour and you have to restart the whole process with a new representative. Oh, and it takes several minutes for them to review your information. Don't they have technology to keep all my records in a similar location for quick easy review? Guess not since every agent takes "2-3 minutes" to review your previous conversation.

This the worst company to deal with. After 17 years of being a customer I am going with T mobile. After the latest update was installed on my new Pixel 9 my voicemails were delayed by up to a week and would download as an attachment which could load. I spent hours talking to tech who blatantly lied saying it was a global issue, only to find out it was not. I spoke with Eric, a supervisor, who offered to send me a new phone because now I'm being told it's the phone not the service, however, after transferring all my info into the new phone I could not activate it without yet another call to customer service. Called again insisted on speaking to a supervisor only to wait all day for a call back from just another tech. As of today I have given this 11 tries and even went to my local Verizon store and was told I had to call tech support no one there could help. I'm done!

Verizon used to be the king of the mall. They had the most towers and the most reliable service. I’ve been a huge fanboy and a customer with them for 15 years and then late 2024 something huge changed and the reliability and coverage dropped like a stone in the ocean. I don’t know what happened, but I don’t get reception anywhere on my Verizon phone, my Verizon Wi-Fi is garbage, And the connection is spotty all over the United States. They must’ve changed or sold their towers or something because the service is absolutely abysmal.

Verizon Wireless Mobile is one of the worst companies in the entire planet. They don't help. They go from person to person for customer service. Nothing ever gets resolved... Terrible service all the way around....

Verizon is unethical and horrible service has gotten worse, year after year, and after 30 years, they increased my bill by 30% even though I had a locked contract, and then when I tried to leave verizon, they locked my account and numbers preventing me from taking them. I lost a month of service and they still tried to bill be for the last month which I did not receive. DO NOT TRUST THEM WITH YOUR PATRONAGE They don't care about you or your business.

It's only been 10 days since Verizon installed Internet in my apartment, and it has already not been working for days. Their "solution?" To offer me to pay an additional $25/month for internet backup.

I am in town trying to to help an 80+ year old relative upgrade FiOS from ridiculously slow speeds. The customer service person only wanted to talk was extremely rude. They have a router and extender and would not upgrade that service. She was determined to use a service visit which is not needed. Also proceed to tell me information that was not true. I teach in the teach field. I refused to do business with companies like.

Do not go through Verizon, we canceled everything on August 14th of 2023. Twice we went into the building and twice we were told everything had been canceled. They lied. Everything was not canceled. They finally canceled us completely out on November 6th of 2023 and and the two things that they didn't close out added up to $100.44 and they're charging me $159.14. When I asked why they said it was tax and when you asked to speak to a supervisor they give you the recovery unit to try to collect money. They will not put a supervisor on. They will not answer questions. They not a good company. Several times I was on the phone trying to resolve an issue and every time I was on the phone I was on the phone for more than an hour and a half and they keep putting you to different people and they will not answer questions. It's just like a game.

Verizon Wireless is trying to pull a fast one on me! It all started on May 8, 2025, when I ordered two iPhones. They arrived at my doorstep the very next day, but by May 10, I had already sent them back. I took the phones to a corporate store, got a receipt, and paid a $100 restocking fee. Fast forward to the following month, and I receive a bill along with a phone call from Verizon Wireless. I explained to them that I returned the phones and wasn’t using their service. They assured me that they would take care of the cancellation. Cool, I thought!

If you’re thinking about switching to Verizon—don’t. Verizon has been a complete nightmare. My bill was never consistent and always ended up higher than expected, with no clear explanation. I signed up for a promotional iPad at $10/month, but was constantly charged more. The signal was awful—at one point, no one in my entire department at work who had Verizon could get service. My WiFi box at home barely worked, and trying to get support was useless. The worst part? I’ve been fighting for months to cancel my account. I’ve gone into stores multiple times and spoken with numerous representatives who all told me my account was canceled. Yet I keep getting auto-charged monthly, and now I can’t even log in to see what these new charges are for—because my account is supposedly closed! Save yourself the headache. Stay far away from Verizon.

When I opted for the home wireless gateway, I had to pay $400 USD up front since I am Canadian and don't have a US credit history. No big deal, I'll be refunded at the end of my stay in Florida (9 April 2025). I had been assured by the Verizon finance department that the funds would be transferred directly to my credit card, I verified and confirmed this information several times. The gateway was mailed back to them 9 April 2025 but what I didn't know is that it's another company hired by them, Northlane/Onbe which processes their refunds, they are unaware of the conversations I had with Verizon. On May 19 2025 I receive an email mentioning a refund is on the way, they send a prepaid Mastercard at my Florida address, while I'm in Canada. After weeks and weeks or arguing with them, they finally send me a cheque through Purolator which I cash on 9 June 2025.

Their online chat is a joke. My 1 year old could do a better job. Tonight I've been on the chat for over 2 hours and they still haven't addressed my SIMPLE issue which is they overcharged me $82.90. The chat switched hands about an hour in and I had to start over with the new person. What county are these people in!?!?

Verizon was great for 10 years then they want to start taking away discounts that I've had almost my entire time as a customer and raised their prices then when you go to switch they're going to make it extremely difficult. I switched to Spectrum to save half of my bill, by the way the service is just as good I have noticed zero difference, to switch I had to pay off my phone then I was going to get reimbursed by Spectrum once I show my statements from the last 3 months and proof of paying off the device. Well, Verizon is going to lock you out of your account and not give you access to any of that information. Also, I was charged for a full month when I was switching at the beginning of my next billing cycle. Oh and how convenient their policy is, they can't end service in the middle of a billing cycle, you have to pay for the entire month. I wonder who made that policy??

Bait and switch. They offer all sorts of discounts but don't apply until after 30 days. Then after 30 days they don't apply them. You Then call and spend several hours on the phone for more fall promises just to in turn get hung up on, transferred or promised a call back that never comes. All after they pushed you past the return period. They have the absolute worst customer service. You can't believe one single person over the phone. So you go into the store for help just for them to tell you that you need to call customer service. The store says they are only sales and don't handle service. I canceled service and will deal with it thru collections.

I’ve been a loyal Verizon customer for years, but my recent experience has been beyond frustrating. In April, I went on a cruise and purchased the cruise Wi-Fi package. While in airplane mode, I received a Verizon text asking if I wanted to activate their cruise package for $22/day. I chose not to respond since I already had a cruise package through the ship. Later, I answered one phone call and was shocked to be charged nearly $80 (at $2.99/minute) because I hadn’t replied “Y” to that message — a detail buried in fine print. At the ports, we were charged $12/day per phone line — 6 charges total over 3 days — yet the service only worked properly at one of those ports. The rest of the time, texts wouldn’t go through, calls failed, and messages were delayed by hours. Still, I was charged full price for service that was nearly unusable.

On June 26, 2025 my Samsung Galaxy S23 Ultra 512 GB powered off with a full charge. The technician said it was a manufacturer defect and if it restarted we would need a new phone. This is the second time it's happened. It restarted the next day, still with a full charge. He put in a warranty replacement with a Samsung Galaxy S24 Ultra 512 GB and said it would arrive at our hotel within 24 hrs (we were on vacation). It did not arrive in 24 hrs. We called 48 hrs later, spoke to three reps and were told it would arrive well after our checkout date and we needed to cancel the order (which we did). We called back the following Wednesday to refill the replacement and we were on the phone for 2 hrs with zero progress. The next day we spent 4 hrs on the phone with zero progress.

Andrew at the store in Miami Oklahoma, at the new store, was so helpful. He went above and beyond to help me with my problem and service needs. Recommend him with 11/10 stars. The only issue I have is the service in Wyandotte where my Dad lives is not very good, if there is any at all. There needs to be a tower installed in the Wyandotte Oklahoma area.

This is by far the WORST service I have ever had! My new phone didn’t get all my incoming calls most went straight to voicemail after months of trying to figure out the issue it was never resolved and I moved on to another provider! Do not recommend!

I've been a Verizon Wireless customer for more than 27 years. I've stayed with them because the service is better than all others I've tried, but I am routinely frustrated with inconsistent billing for fixed services and generally poor technical support. They can fix minor phone restart or router restart issues, but fail at real network troubleshooting. If I could use local only cell service I would switch immediately, but I need nationwide and European service and VZW is decent for that. Bottom line they're just above poor quality.

After 20+ yrs. I’m done! Traded my iPhone in for the new 16 Pro Max. Less than a week it froze up. Was sent a refurbished phone as a replacement. Still being charged for a brand new one. Scammy! Wrong!

I am extremely dissatisfied with Verizon Business due to unauthorized charges and poor customer service. I was charged for two phone lines that I never used and had already canceled. These lines were on autopay, and when I noticed the charges, I immediately called Verizon. They assured me that the issue would be fixed and the charges removed, but nothing was ever done.

5g with this company is a scam, my phone worked way better on T-Mobile so I’m just gonna switch back! If you're thinking about going to Verizon I would say go to T-Mobile instead. Your service will be faster and they just have a better all around atmosphere

Would like to complement staff at the Southlake, Texas location for their help and patience with my cell phone. Service for my phone had been turned off due to a past bill not being sent by my bank for payment. Within 20 minutes, had past bill June issue corrected and phone back up and running.

Verizon mobile is fine. We also got their wifi and TV service. We were sold a monthly $138 dollar plan and then received 2 bills for $506. They added FiOS tv services without our knowledge and refused to take them off. Again, mobile is great. Do not get Verizon internet or TV.

Online only! Get iPhone 16 pro on us with any myplan. No trade in req’d & free pro on the go same day delivery. Limited time only. Don't do it. They have been charging me every month for the new phone. I was on the phone for 1.5 hours trying to fix the issue the agent had to get three approvals just to submit a ticket even though I call every month with the same issue of being charged for a free phone.

I was a customer for twenty years and my bill kept going up and up. I added a mobile hotspot that I never received. I stopped service on all lines including the orbit hotspot. I continued receiving bills for the hotspot and had to pay a past due balance to be free. Horrible experience with a company focused on greed and not customer service.

Do not go to Verizon!!! They have no customer service and you will have to call every month to get your bill fix because it keeps increasing with no clear explanation. Then when you cancel. they will send you your "last bill". You pay it thinking your finally free of the nightmare they have put you through only to receive another bill after that with again no clear explanation to the charges. So now I get to go to the attorney general so they can investigate. If you have had the same experience I would do the same. They shouldn't be able to get away from this!

I switched from Boost Mobile to Verizon no contract in hopes of getting better service coverage. They gave me a "free phone" when I got the service. I have never experienced the prices they promised and literally have to contact customer service in order to negotiate my bill with them monthly. Consistently $90-$100, not the $60 they promised. Now I'm 'locked in' to my 'no contract' until I pay what they arbitrarily say I owe them. Beware of this con.

Verizon is now garbage over the past 1-3 years! Anytime you need to contact customer service they charge you a fee of $10 and customer support/service is non-existent! Rates and fees are way above T-Mobile or other carriers…. I’m done with Verizon after 20years of service! When I go to Verizon dealership they can’t even get through to customer service directly, so me the user gets the $10 fee! Spoke to them today to reactivate my account and couldn’t get it reactivated with having a payment plan! Bedminster, NJ corporate office need to rethink their approach, cause their loosing customers at a significant rate! 5G network is unacceptable yet they charge you for 5G plans only!

Tiffany at the 2690 hwy 95 bullhead city Arizona was fantastic 😊. She solved my phone problem within minutes. Thank you so much Tiffany. She also showed me how to resolve any future problems.

Verizon is a 💩 service, they lie to you, 2 to 4 hour waiting time to talk to someone then you can barely understand them then they don't know what they are doing, very poor customer service and very poor phone service, don't waste your money on this sorry azz company, oh they show you a free phone, just for you, put zip code in, oh sorry not in your area, another bull💩 lie, you have lost me as a customer plus many others in my family, lol it won't let me click thumbs down when it asks if I'd recommend them to my family, also, when they sign me up for free phone service, I have to wait 7 to 10 days to get a sims card but my sister and cousin never got a sims card and their service is being paid by free programs, poor quality, poor customer service, poor phone service, JUNK.

Verizon is by far the worst company. They have given us the run around for over a year trying to get a line removed, so we left them. I was a customer for 24 years. They don’t do anything for customers!!! Do yourself a favor and don’t go with them!!!

Disappointed Customer After 20+ Years of Loyalty**. I have been a Verizon customer for over 20 years and have never had any issues—until this year. Unfortunately, my recent experience has been extremely disappointing and frustrating. It all started when I pre-ordered the Samsung S25 Ultra, which was supposed to come with a $1,000 trade-in credit. I placed the order, received a QR code to return my old phone, and anticipated a smooth process. However, just four days after receiving my new phone, I was shocked to find a message indicating I had already turned in the old device. Of course, that’s impossible since I still had the phone in my possession.

If you want to have stressful customer service because they are not intelligent, then use Verizon. I ordered a phone on April 1st with an estimated arrival April 8th, 2025. The UPS driver left a sticky with address to pick it up at an Access Point. I went to the Access Point the next day with the person there saying it was never dropped off. When I called UPS, they said only Verizon can put in a claim that it has been lost. I called Verizon several times over the month, with what I thought was a resolution on May 2nd, 2025. They said they would cancel the order, and would make it right. Well, today, June 24th, 2025, I receive a notification from My Verizon that the phone ordered on April 1st has been delivered. So now, I have to go to a Verizon store to let them know once again that I never received this phone.

A couple of months ago, I was assisting my mom with opening her first cell phone account. She has difficulty speaking on the phone, so I don't for her. I'm also POA and DPOA. We spent over an hour on the phone, I kept handing off the phone for her to give consent to open the account. Eventually, I had to leave, but I had told them I had both POA and DPOA, plus they had her agreeing 3 times and signing prior and also being there while I talked to them. For "whatever reason" the phone wasn't activating. The fourth time, I signed for them.

Holy cow, I’ve been waiting for some time here at the Verizon corporate store in Ocala and they have a couple of people just walking around. The service at the AT&T corporate store is night and day compared to these jokers. I’m so happy I switched, not only for the savings but everything else included. I asked Mike for help since he was just walking around telling people how long their wait is and he said, ”I only delegate“. So I got angry and said thanks for getting his steps in and he got offended that someone called him on his lack of customer service and asked us to leave after waiting 30 minutes. I’m so happy I left this ridiculous company that obviously doesn’t care about customers.

I was locked in with a contract with Verizon but if I can cut it I’ll cut it right away. For more than a yr I have been calling Verizon every month just for my bill to be fixed and for my promotion. Promised by multiple people, asked me to call the agent who did my account as well as the manager under my account, all useless. Told me they can’t help but call customer service instead. I bought out an iPad but they still charge me as if I didn’t, we have returned a device last May but still billed me for not returning it but thankfully we kept the tracking number of the return item and they received it May 2025 but still billed us for it this June. So have to called again and as expected the bill is way over that what should be.

NEVER purchase Apple, Asurion OR Verizon! Everything is false that they say. It has been 12 DAYS since I’ve had a phone. I paid two different Insurances for my iPhone 16, one through ASURION/VERIZON and one through APPLE. When they make you pay that extra $40 a month for their so called SAME DAY replacement **. IT is all a scam! They not Only DO not care about YOU they LIE and make you go around in circles for weeks, saying go to verizon, I go to 3 different Stores after being on the phone for 5 days with people who do not understand what I am saying. THEN out on hold and have to explain what I just said AGAIN to a new person, mind you I had to BORROW other people’s phones to call them.

If I could give Verizon a 0 star review I would, and this comes after 17 years of having services through them. $340 a month for three phones. I recently switched from Verizon to T-Mobile and so far couldn't be happier. Better coverage, lower prices and top notch customer service. After discontinued service, these thieves continued to deduct money from my account, and of course, there was nothing they could do. It was a system error. I'd rather have Mint Mobile than Verizon ever again.

I’ve had Verizon for more than five years. I’m not sure why I keep renewing my service with them. I Door Dash to make a little extra money. Most of the time I can’t get any bars showing I have service. I see their commercials and all that they offer and they are full of crap.. I will not continue with them. They lie. I can’t even get enough service to deliver for door dash. Y'all suck in Hazel Green, new Market, Toney, Huntsville, Madison, park City. Refund my money.

I’ve been a loyal Verizon customer for almost 6 years, and honestly, things have gone downhill. I ordered a phone on the 15th, and not only have I still not received it, but Verizon keeps changing the delivery date with no clear explanation. Meanwhile, I ordered from Shein just yesterday and the day before, and everything has already shipped. How does that make any sense? A major company like Verizon should be able to handle logistics better than a fast fashion site. This whole experience has been incredibly frustrating. I used to trust Verizon, but lately, they’ve been getting worse and worse. I'm seriously considering switching providers if this is what I can expect going forward.

The service coverage in East Asheville is horrible and unreliable. Dropped calls. Unable to receive messages. 1/4 bars on my phone. Spoke with 4 agents from their “troubleshooting” team. Two promised some phone network extenders. Received none. Barely fought off one agent from here trying to sell me another line for my iPhone 13 that works fine everywhere else. The manager is as useless as the rest of the team. Verizon guys are worse than ** scammers. They steal your life!

This company is by far the worst phone company. The warranty they trick you with isn’t even a warranty. They have every excuse to be able not cover anything. Then on top of them being rude and unprofessional, they charge you to be treated like a pile of poo. Wish I could use other words but I would like my review to stay up. If there was another phone company with their coverage I would recommend using that company instead. Verizon is just a bunch of ** that get paid to tell you to screw off pretty much. No care for their customers whatsoever. Mind you I’ve been with Verizon for over 15 years. So I’ve seen the downfall to this company. Terrible.

Forces you to pay entire bill not pro-rated upon cancellation, makes it impossible to close your account, robot answering machine is awful. DO NOT USE VERIZON. I will never be using this useless internet service again.

The sale tatics of Verizon door to door employees appears to be careless, unprofessional, pushy and with aggressive back/forth communications by their employees. I had a terrible experience with two workers wearing Verizon work vests while attempting to throw out garbage; one more than the other was combative and unprofessional. He also refused to leave the building when asked, even though he then entered it without permission. This not only shows lack of communication & customer service skills and represents unprofessional business tactics by Verizon, it also poses risk and safety concerns to patrons. I have a video of sep. interactions with same employee.

Verizon convinced me to move all my numbers to a business account to save money. Their inexperienced employee left my wife’s number in the old account. They charged us separately for 18 months. When I discovered this, I couldn’t get anyone that understands English to talk to me. I went to the store and they said call the number. After hours of explaining and re-explaining they told me they would elevate the complaint and a supervisor would call me. Bull! Nobody called. They are poorly managed, they are dishonest and they are stupid.

DO NOT BUY A PHONE FROM THIS VERIZON STORE!!! (Coburg Rd, Eugene Oregon) I originally reviewed this store positively, 2 years ago. I commended them on their customer service. Then came the end of 2024 and I needed a new phone. I originally went to Best Buy to buy a cheap unlocked phone. However this time the phone wouldn't connect to the network so I had to return it. I then thought it would be easier to just go to Verizon and get the cheapest phone they had. HUGE MISTAKE. I was greeted at the door by a young man. I asked him what the cheapest phone they had. He told me they had a promotion to get a FREE Google Pixel 9. I was ecstatic as you can't beat free!

The racism and the ignorance I experienced in a Verizon store was absolutely disgusting to me. I tried calling to get a corporate manager. They refused because I don't have an account. Lol. Unbelievably stupid. Now I'll contact a lawyer!!!!

Terrible company. Loyal customers are rewarded by ever increasing bills and when you dare to cancel your account they strike back with retaliatory attempts to charge you despite the fact your phones were paid in full and service was cancelled prior to the next billing cycle. Look elsewhere. There are better options.

What a complete joke! Do NOT purchase the insurance, as they will only provide you with a refurbished phone. As a Verizon customer for over 20 years and never having had to have a phone replaced, you’d think the replacement phone would be new. Refurbished is used. Refurbished is buying someone else’s problem. New/used phone has taken hours and hours and hours to transfer and music files still not working or able to download. What a complete scam. Great job Asurion and Verizon. Another one bites the dust.

I normally don’t write reviews, but this experience with Verizon’s customer service was incredibly frustrating. I absolutely dread calling their support line because the call centers are outsourced to the Philippines. The representatives often just read from a script and don’t fully understand the nuances of how things work here in the U.S. due to different systems and cultural context.

At home, wanting to use a map function. Nothing. Did a speed test. Download 1.32; upload 0.01. Called Verizon for help yesterday. Did a network reset. Worked good for 3-4 hours, then nothing again. Can't get online to verizon account. Not the first time! Service sucks!!!

We tried to take my wife off a Verizon wireless corporate account and set up a personal account. We spent over 5 hours trying to make the switch and set up a billing plan. It never happened they kept running us in circles. In fact when it came time to choose a billing plan they sent us to Consumer Cellular. Finally, we gave up and went to T-Mobile who got us set up in one hour.

I had my internet and phone through Verizon Wireless for 11 years, speaking to a live person cost me $10 every time I called. Their reps are rude, give bogus information, and constantly pass you from person to person like it was like a game to them. I'd get answers from one rep only to find out they lied. If they made a mistake they wouldn't fix it. Getting someone who spoke "English", that you could understand, was also a nightmare. I only stuck with them because I had no other choices in this rural area. Finally, Spectrum extended their area so I immediately dumped Verizon Wireless. I cancelled svc. on May 21, they turned around and charged me $149+ for another month, on the 22nd., when my next billing cycle didn't start until June 2nd. Now, I'm fighting them to get my money back. Save yourself a lot of anger and headaches, don't do business with them.

Wish I could give negative 10 stars. Because the CEO and shareholders are greedy, money hungry. You get stuck with AI, not a human and spend 10 minutes trying to get a non english speaking human with zero customer service. Sick of the I apologize comments, fix the issue and shut up. This is the 5th time they gave reduced 5G internet speed saying my router is not at the address I listed. It never moved so bad technology on their part. They seriously lack customer skilled employees and run by very greedy CEO and shareholders that don't care about the customer. Stay away if you want good service. Verizon does not know the meaning of good customer service or reliable service

I didn’t get a chance to be a customer. They are so ridiculous. I tried to put in a phone and get a new phone for my girlfriend, trading my iPhone and get a iPhone for me +2 watches, I literally can’t get past the process of buying it. Because they keep telling me that my identity can’t be verified because they don’t know how to process the application, right billing address is wrong, even though I put it on the right information, my ID information it’s on my utilities bills.

Worst service in the game! Couldn't get to a live person ever, an agent was never in chat. Horrible. I been going through this for weeks. Can't login the app that support assistant is a joke and you just never get through to anyone

Verizon is a horrible company. They make it impossible for you to leave and change carriers. A lot of places, their service didn't work and I was using WiFi. I'm like if I have to use wifi in a lot of places then why am I being charged so damn much?! I changed carriers to one I'm paying much less for. They made it a pain to do so. I got a new sim card for the new carrier and it didn't work. I went to a physical location for the carrier. They told me the phone was still locked (had the phone for over two years and it's paid off).

We been with Verizon for 25 years until today we decided that we have to cancel and it’s time to switch. I was on the phone today for five hours, each representative tell me a different story. No one cares for 25 years loyalty and each one of them so careless, lying and rude. These people Verizon hired to work from home, they are rude and don’t care. The number one reason we were customers for 25 years is their customer service, but sadly that went downhill so bad I tried to contact corrupt, they said their number is private. Wow, seriously, we send an email to corrupt but good luck to us, we been paying thousands of dollars for four lines for 25 years, yet no one cares, this week we are going to switch, just advise to everyone thinking about Verizon. Honestly don’t, they are very expensive and if they don’t care about loyal customers, imagine how they will treat the new ones.

Verizon is straight garbage! I have AT&T (they're not far behind), called them for faster internet; I was advised that I had to get a new router from Verizon! I've been hung up on, cold transferred without notice (from both companies). One Verizon rep answered - I could barely hear her...then she asked me to hold but muted me a few times for several minutes (not a sound of music). Plus, I do call center work so I know the games! There was to much incompetence for a simple request...a simple question turned into a 10 day battle with these clowns (both companies). Verizon couldn't give me anything service for free! And AT&T is close to being cancelled.

Turned in equipment at a Verizon store but they billed me for another 3 weeks. When I called they were not willing to help in any way. It's obvious they only care about the dollars they can get from you and not customer satisfaction. Surely won't do any business with Verizon in the future.

What a terrible company. They billed me for a streaming service I didn't have, then refused to refund my money even though the service was never received and I never actually wanted it. Customer service communicates with you in a way that shows they're not paying any attention to what you're saying. They will call you once and then immediately send you a template email claiming they've been calling you for days. They don't solve problems and don't care if they actually help you. I closed my account and they're still trying to bill me for something, but I can't pay it online because they immediately shut off my login. I don't know why anyone chooses to have service from this ship of fools.

Went to Verizon to ask why I'm paying for a phone that I no longer have they told me that it's because I have to pay for it when the one representative told me back in January it was paid for and I could use it for back up or sell it.

Spent 19 years with Verizon Wireless, and never missed a payment. They most recently offered us a promotion on new devices but now won't stand behind the offer. They are blaming the misinformation on an employee in one of THEIR stores, but still will not accept accountability. They don't care that we have been with them for almost 2 decades. No loyalty. Stay away from Verizon!

I’m a personal assistant for Ms ** who is an 89 year old senior but very savvy for age and needed a phone upgrade. She was reluctant to upgrade and learn how to maneuver a new phone at her age and was comfortable with her outdated phone. Ms. ** needed more storage to move forward and deleting apps etc. would not fully help her case. Upon entering your store in Kernersville NC, we were greeted by Zane. He was very professional, friendly and took a caring and understanding approach to assisting Ms. **. He thoroughly explained everything to make her feel not pressured and assured her that the bill wouldn’t be impacted with the upgrade. He even went to her car after the business was done and connected her new phone to the Bluetooth.

I will never do business with Verizon again. Have been lied to numerous times. Verizon will give you service, but the service comes with lies. If you pay for the phone up front, however when you turn off the service they charge you again. The customer service is horrible and trying to get to a person is a nightmare. Do not use Verizon!!!

Complete crap. They've gotten so big they treat their customers like dog ** and expect us to keep coming back. Rude and disregarding of my issues with them when I speak with any customer service rep.

Horrendous customer service. I switched to T-Mobile and was putting off my phone upgrade for years because every time I got a new phone Verizon would not transfer my data over to the new phone. The lazy customer service rep would just give up after 20 minutes when the data transfer didn’t work right away. Then I went to T-Mobile yesterday when my iPhone busted and they transferred my data no problem, and in 40 minutes time! Verizon was my carrier for years and never once did this for me. Horrible.

I've been a Verizon customer for over 23 years and the company has gone downhill. They no longer care about their customers, you're just a number and they couldn't care less about you. The past year they have sent me offers they refuse to honor and they are famous for putting you on long hold times then disconnecting your call.

Poor customer service, the bill is vague and overpriced. I have been a customer for over 2 years with much better support back then, no one seems to know anything about the extra fees on my bill, they just repeat what I can see for myself.

Verizon Wireless devastated my family. On May 25, 2025, I was told by multiple Verizon agents that my account was in good standing and to disregard a disconnection warning I received. I was paid in full, on autopay, and had no missed payments. I believed them. On May 26, Verizon terminated all of my lines—without warning. That included the line of my 75-year-old father, a retired public school special education teacher, who had just ported his number over from Optimum six days prior. That number was tied to all of his doctors and medical contacts. He had just undergone knee replacement surgery. He now had no phone, no way to call 911, no way to reach me or any of our family.

We also decided to get the special on two different TV Service because it was going to cost only $10 per month for each. But they never gave us the way to connect it to our smart TV. We called customer support and they told us they would send us the link to connect them. We never go one of them but it did take a couple of days to get one of them finally.

I recently had some issues with my phone service and called customer service only to spend several hours with the Verizon assistant before getting to an actual rep. The first one told me that my phone wasn't working properly because my plan was now obsolete. He tried setting me up with another plan that was more than double of what I was paying. After several minutes he finally told me he had another plan that was the same price as my old plan, so he switched the plan. The next day, I had no data service. Another few hours on the phone and the next person told me it was my SIM card. The next person told me it was a faulty tower. They switched towers and sent me a SIM card.

Worst customer service. Very very difficult to connect customer service. Normally it may take 60 -90 mins for simple query. Customer service cannot be understand your query. It's totally waste of money.

I traded my old phone in after 10 years. Verizon informed me one month later that they trapped me in a 3 yr agreement. Then the spam calls started. They sold my number, my wife's number to every scammer on earth. Beware people.

They never back up what they say. I ordered an iPhone on an offer. Never got delivered because it had apartment number missing. Asked the agents to add the apt number so that it could be delivered, they said they did it. I asked them twice. But they never did it. So, it got returned to the sender. I chatted with them and some agent said I would get the same offer regardless of if the offer is expired or not. Then next dude says it is not available anymore. Never got the upgrade phone and now the offer doesn’t exist because they botched it. Every time you chat with someone, they say something different. So disappointing and frustrating. Yet they advertise as the best in the country.

5-30-25. Zero Verizon service bars in much of City of Kuna, Idaho. Most don't realize that Verizon & AT&T has a monopoly on 'monitored' Home & Business Security Subscription services nationwide. Three years ago Verizon installed a signal booster in our home to provide minimal service & a few months ago the signal booster 'Verizon installed' quit working. Loss of Verizon's signal not only disabled our home security system it also removed my wife's ability to control her Cochlear Hearing Implant that relies on her Iphone signal. I've spent many days & hours on the phone with Verizon's Customer service Christina to correct this 10 year long community problem & was told that Verizon no longer makes service repair calls, that leaves customers to serve as Verizon's unpaid & unskilled repair techs.

We bought phones from Verizon online. They told us the store will activate them at no cost, then the store told us since we didn't buy the from the store, it would cost us $50 per phone to activate them. Then the woman at customer service at Verizon said it's the store that decides if they want to charge us $50 per phone to activate the phones. They refused to activate the phones unless we agreed to a $50 activation fee per phone. That's after they said they waived the activation fee then I just got a $350 phone bill from Verizon for 2 phones. They refuse to activate unless we pay a $50 activation fee per phone.

The way Verizon runs the company in general is ridiculous due to the way the customer base is treated!! I have recently switched carriers and it is absolutely horrible for existing and for customers that switched to other carriers!!! I hated the experiences I had while I was a customer. Could not get away fast enough. They really do not care about their existing customers raising prices and always trying to get away from proper customer support. I would give an example but there are way too many.

My husband had to get a new phone, after “losing” his on the 303, so we headed to Lake Pleasant Pkwy Verizon Store. Because Verizon was offering a phone upgrade, we both decided to take advantage to the offer. Krayshann helped us with this transaction and he was FANTASTIC! I already gave him a Thumb's up on the Verizon Review, But, this review is specifically for Wes, who helped us today set up my husband’s phone after we “remembered” his Apple PW! Wes was patient, customer focused and extremely helpful. He set up my husband’s phone and sent us on our way - quite pleased AGAIN with this Verizon Store AND their EXCELLENT Staff! Mr. Manager - keep hiring these great employees!

Verizon has been abusing and price gouging rural consumers for decades and only getting worse with their CRM and service model and "fees". Shady sales tactics too for device and overcharging those too. Data abuses, brokering and breaches in their "operation" and 3rd party model too (pre and post GDPR). Illinois is bad.

Stephany at Verizon (the Glen; Glenview, IL) is the most helpful, patient, understanding person that I have dealt with in a retail store. She is kind and has a simple way of explaining products and services offered. I will return to this location and work with her whenever I have a question or issue that needs resolving. Thanks Stephany, for being an outstanding employee and offering top-notch customer service.

I try not to go to Verizon often, as I am not technology savvy. I'm in the middle of a bunch of stuff and neither of my phones were working. I am getting ready to have major surgery, plus I've got a contract on my house, so I only had 20 minutes until my next appointment. When I signed in, there were 5 people in front of me. Paul was roaming the store, checking on everyone. I told him that both phones were not working, I have a lot going on, and I had 20 minutes, or I'd come back after my appointment. He helped me right away, fixed both phones, and I was out the door and made my appointment on time!!! What a relief! Kudos to Paul at the Mount Peasant, SC location! He deserves a raise!

The service is good, but the customer service sucks! They replaced a brand new defective phone, and told me no charge. Then they added a 329.00 fee for damaged device. The problem was from the get go. Faulty camera, but after 4 different calls and multiple hours on the phone, they state it will take 2 months to reimburse me. Every representative I talked with all stated the charge would be removed, but they all stated different time frames. If you want to get screwed, get Verizon!! I have had them for over 11 years. Once this is sorted out, will not have them much longer!!

This company has serious technical flaws: the app rarely works. It frequently tells me my account, which has three devices, does not have a manager. BUT it drafts my bank account every month. After 2.25 hours on the phone with 5, yes 5, CSRs, I was told I had to open a new account. Their mismanagement consumes the customer’s precious time with no compensation whatsoever. When I said I was now motivated to switch to AT&T they said, “Go ahead.” So I did.

For 4 Days, I have been trying to trade my iPhone in for new one. I will not bore you with the whole story. However, after 4 Days & more than 8 hours on the phone & a visit to Verizon store. I still do not have a new contract or phone. If I was not on a Family plan, I would cancel our account, but this would affect 5 other people. With that said, if you are considering to give Verizon a try. Please do not engage with this HORRIBLE Company.

This is the worst experience I have ever had in my entire life. Attention! Future Verizon customer. Do not make the mistake of opening an account with Verizon. Check out other companies that might treat and respect you better. I have been a Verizon customer for 10 years and what happened yesterday was a total nightmare. I will definitely be replacing my phones and will never return to this company in the future. I arrived around 7:50 p.m. to a Verizon store that is near my house because Verizon customer service on the phone was unable to help me resolve the issue I was having with my phone.

They offered me a deal to upgrade my phone and used it as a bait and switch to get me to pay them $105 and then $10 more a month. When I brought my old phone by the guy working there looked like he felt bad for me and told me my best was to deal with customer service. Once I pay them off for this I'll just switch to someone less shady.

Every plan available has credits that only last a few months to a year. After that time Verizon will remove the bogus credits and raise your bill. This is a bait and switch tactic and should be stopped. DO NOT USE VERIZON WIRELESS AS A PROVIDER!

I have this phone service for years thru a family plan, I have an annoying issue started almost year ago by receiving over 30 potential spam calls every day!!!! Driving me crazy!! I called customer service about this problem. They had me install Verizon call filter app, so I did install the app but unfortunately I am still receiving the potential spam calls everyday!!! Is not the good customer service quality for a big company like Verizon!!! 😡 I went to the Verizon store and spoke to a manager about the problem and he tried to convince me to pay money every month in order to stop the spam calls!!! REALLY VERIZON???? I hope from Verizon technical support to resolve this issue and I don’t have to pay money for that!!! This is an improper service.

I went to the Verizon Shop on rt near Target. I worked with Jay and he was amazing. I was clueless...and he could not have been more helpful. He listened to me, and provided exactly the phone and service that I needed. I could not be more pleased. Often the tech guys talk down to people who are not so versed in technology. Jay is not like that. He patiently explained everything. This was a great experience.

I've had multiple issues and every time I call for answers and solutions I get directed to a call center that is never able to solve their problems. This time I am being charge $1200 because they unable to locate defective phone I returned months ago. I speak with people that I can barely understand because they are obviously out of the US, they have kept on the phone for several hours and at the end they hang up on me like it's a joke to them.

Verizon is the worst company to go with. Their customer service is the worst. They transfer you to people with don't know the company's policies. They give you the runaround just for them to deny you from their services. Horrible company.

I have been a Verizon customer for years. My bill has been skyrocketing for MONTH after month after month after month. The problem started when a family member left with a phone and it was terminated. Each month, this account has gotten significantly MORE expensive literally every single month. This is absolutely ridiculous.

Switching over to Verizon Wireless was a NIGHTMARE! Promised services are not kept. Exceptions of service deliveries is not clearly stated at time of sign up. One call to an agent says one thing, another different. Billing is questionable but they have their own versions which I think is questionable. I switched to Verizon believing that it would be better but turned out to be a nightmare. So I switched back. Verizon Wireless - NEVER AGAIN. Buyer beware. Awful service.

First we have been Verizon customers for years and for the majority of this time sales, service and support has been good. Now for the most recent dealings that have been anything but truthful. We stopped in the local Verizon store in Vero Beach FL (an actual Verizon store) since both our phones were old and just giving out. We simply wanted a phone that was efficient and with a long battery life. The sales professional was courteous enough, and the began to tell us all the response to stay with the plan and that we would lower our monthlies. Even mentioned that the new phones had a full protection for the life of the 3 years that was free. That was a blatant lie, Saturday I received an email that each line was being charged $19 per month for the Asurion protection, yes we canceled immediately. Integrity was not this sales persons intention. Just about making extra commission.

I've been with VW since I had my first cell. Service was fantastic even out of the country. 2 lines and is over $140 with best plan offered. Never lost service, not even at home. One day lost service for a whole day. Since then the speed is awful. Little to no service. I have to go outside or near my window to have decent reception and be able to watch a show.

If there were negative stars to give...they would get them. Verizon provides terrible customer service. Their answering system is so awful, the time it takes to get thru automation just to be put on hold is totally unacceptable. When you finally reach a live person after hrs of hold time, they transfer you multiple times only to disconnect you. They have no compassion to assist people in natural disaster areas, and continually raise their rates and fees. They have a monopoly in the rural areas which is not right. They create more of a financial hardship for those they claim to help. If at possible to find another carrier in your area, do it ASAP!

Verizon sucks!, Bad customer service!, I had internet and phone service with Verizon for 1 week and went back to Spectrum, now I'm receiving 30 to 35 spam calls a day!, These amount of spam calls never happened before until I went with Verizon!

Verizon conducted an update on 5/6/2025, at 8:08 pm, which totally messed up my cell phone. Not sure if it was a Samsung or Verizon Update, but all one in the same. On 5/8/2025, I tried to text someone and noticed that I didn’t have a “$” sign option on the screen. It was a weird equal sign with a lightening bolt through it. I called Tech Coach from my phone and spoke to (Ronel ID# **) who had no idea what he was doing. He said he would just order me a replacement phone (ORDER# **) to be delivered to my home the next day.

They made me cancel my account so they could take away my Amazon gift card they promised, while canceling and resigning me up they added charges to my account. I called to get help creating an account they could not help me sign in, then said I had to pay over the phone (all their fault for that), regardless of them making me pay this way they charged me extra for paying on the phone (the only way for me to pay because they don’t know how their own system work). And on top of of that when you do call it sends you to the wrong department every time. I would like them to fix their problems instead of charging their customers for their problems without even letting them know.

After I purchased 2 $1000 android phones I was told all charges were included! Liars! Every month there is an add on for call filter/insurance (which I told the sales person at time of purchase I did not want) and more. Do not do business with Verizon!

The bills are high. No help to solve issues. They hang up the phone. No one solve anything. They keep transferring me and take your money. I had it with them. The customer service not good. Seems like they don’t want customers.

Two months ago I disconnected all services with Verizon (our cell phone carrier) and was assured my disconnection was complete and that I would receive no more bills. The next month I get a bill and I call and they say there was one line left connected so that's why you're getting a bill. I paid that bill and was assured I was now fully disconnected (they said they don't give confirmation numbers for that). Today I got another bill for that same leftover line and called and was told there was no record of my previous disconnection. "Ma'am," the person said, "you have to make sure you get a confirmation number for all changes to your account." He transferred me to someone who claimed they disconnected me. "Can I please have a confirmation number," I asked. "We don't give those," the person said. Stay tuned for next month when I will yet again disconnect the remaining line and pay a third monthly bill from Verizon after disconnecting all services.

At the time of the tornado in Pleasant Hill, I lost my home of 35 years and most of what I own; this included over half of my income for a time. Forced to start over, one of the first things I did was to contact Verizon and let you know that I would pay what I could, when I could and that during this time phone service was vital. Moving from one location to another I discovered how poor my coverage actually was.

I wish I would have read this before changing to them. They lie about everything! They promised that if you get this service you are able to get promotional items.. They lie to you to get you to get the service them put you on a runaround for the things.

Verizon customer service is a joke. They are not knowledgeable to help in resolving customer issues and do not take accountability their errors. Let alone the supervisors will hang up on you! They do not compare to T-mobile's customer service. It's unbelievable how many bad reviews they have but after yesterday I definitely can understand why!

Grifters who are doing nothing but scamming their users. Surprise price hikes, terrible customer service, spotty service. You'd be better off with literally any other phone provider. Avoid at all costs.

Unfortunately I'm at the point I need to leave Verizon. The service is awesome when it's not during peak times....Try and use the Internet between 5 pm and 11pm, forget it. Tried getting resolved more times than I can count with the understanding I should also pay for their home wifi....So I guess anyone that has internet and doesn't go anywhere or need to use their phone it would be good for.... Anyone else it's completely useless.

BEWARE of ZERO accountability and ZERO help with Business Customer Services. I have called over 20 times (5 times today) and recorded calls over last few months when I was told this would be taken care of and still hasn’t with no help in sight or contacts to call to help me with it. Just, "Sorry. This is best I can do from customer services, billing, corporate 212 number." They have owned by their own admission at least 6 times that it is a business account error but have no real way to fix it. This last phone after 2 hours of waiting was told to go to the local store but local store says, "Don’t know why they sent you here because we can not back date your account to assist you with the error…." Constant Goose chase and LIES.

This has been the worst experience I have ever had with a phone company. We have been told so many lies and it just continues. We just switched over and I regret it. I will be going back to the previous carrier. Horrible!!!

I am not satisfied with the Verizon Wi-Fi signal in my coverage area. Before switching to Verizon, we were assured by their sales representatives that a new Wi-Fi tower had been installed. However, since making the switch, our phones have been working very slowly, and we frequently have to refresh the pages. We are now locked into a three-year contract and feel as though missed led.

You cannot get a hold of Verizon anymore. They really make it difficult for you to do any kind of business with them, especially when it comes to fixing your phone. I’ve been without a phone for over a week now and now waiting for another one because the one they sent me didn’t work. Very very disappointed that Verizon has dropped off the scale when it comes to customer service that used to be one of the best. Now they are the absolute worst.