Verizon Wireless Reviews

I have been a Verizon customer for 15 years.. 15 years. My phone bill is double what my friends and family is. My service went from amazing to terrible in the last 2-3 years. I get no service and drop calls constantly. I go into SOS at home and in places where there is Wifi… recently I cancelled a bunch of stuff on my plan that was hidden from me and dropped by bill by $70 a month… I never saw the decrease it went back instantly and I’m paying the same amount I was without the protection plans now. On top of that I wasn’t getting the internet I was paying for for almost 3 years. I had my WiFi router brought to my home address and shortly after it was installed someone in Verizon out my parents address on my file (I know it wasn’t me because I had to set up the WiFi on my own and set up my account).

Mailed in payment via check. Noticed for weeks it didn't post to my acct. Inquired. No check was "received" and is overdue for 1st time ever. Verizon told me my bank has it pending. Not true. Bank says it's on Verizon end. I had to chat 10 diff times, 5 hrs once on chat, was promised multiple updates that never happened. They set up investigation, nothing. Checked with bank again, nothing posted to my acct. Verizon set up a payment promise automatically when investigation was still ongoing (2 weeks). No resolution, no updates, closed my ticket/case without notification of what they did or did not find. My time, effort was not important. Said no past due charges would be added-- it WAS.

I've had several cell phone companies in the last 25 years. I believe they are the worst. There are people are rude and obnoxious. They billed me for my son's services and my son has nothing to do with me. They wouldn't do anything when I asked them to remove the charges off of my account. They're the worst I've ever had.

Was promised a $100 gift card to my account after my area experienced an outage for over 24 hours which disrupted my work from home. Was never given the $100 credit and when I called was on the phone for over 1 hour and spoke to 4 people just for them to say they couldn’t find this in my chat logs and denied me my $100 credit. Been with you guys for 4 years and the service has been trash! Going to optimum asap ✌🏼

On October 30, 2025, I was approved for a new cell phone as a new customer. The first phone arrived damaged, never able to be activated. Because the phone was not activated, my account was locked for fraud. I spent over 2 hours with customer service and they sent a new phone. When that phone arrived on November 11, 2025, it was not linked to my account, no way to activate the phone. I went into the Verizon store in Tucson, AZ November 12, 2025, employee was rude and unhelpful. On November 14, 2025, I tried a different store in Tucson, spent over 4 hours to resolve. They were unable to activate the phone and had to 'sell' me a new phone. The service on a Samsung S24 was then started on November 14, 2025 at approximately 1:30 PM. There was absolutely no service on the account prior to that date and time.

This company is a rip-off!!! After my phone is paid off, I am out for good. They make promises they NEVER keep such as a $20.00 customer loyalty monthly credit on my bill each month! BS! They get you on the phone with foreigners who don't speak good English and you can't understand a word they are saying, they tell you one thing yet NEVER follow through on what they say they will do. POOR, HORRIFIC, CUSTOMER SERVICE. THEIR BILLING IS A NIGHTMARE! DON'T DO BUSINESS WITH THIS COMPANY. Their service isn't all that great either. DONE!!

Terrible service. Absolutely terrible chat function. I have been passed around to representatives via chat for the past five hours. Then they just stopped responding. I paid money for a phone and it has not been delivered and they refuse to transfer the order to a store.

They are not clear that if you switch carriers then you will not receive the remaining credits from your previous phone trade-in. It should be illegal to not provide the full trade-in credit on devices that will be obsolete in a couple years. Very deceitful contracts and practices.

I worked with Joanne at the Verizon Seybold office and she was phenomenal- I set up a new phone and she patient and got everything transferred quickly and efficiently. Very professional and service oriented. THANKYOU Joanne!! J

If it were possible to give zero stars, I would. Verizon is absolutely horrible. My recent circumstance involved losing my husband (who handled the account) and everything Verizon did and continues to do is inexcusable. They requested documentation that they claimed wasn't received. I drove to a company store with the paperwork and the 'handsy' rep spent another hour not knowing what to do. The billing was an absolute nightmare, they overbilled and then claimed a credit "would be on the next month's invoice." In the meantime, I found another carrier and my only line was disconnected.

Someone used my information to open an account and purchase a phone that I'm being billed for. And despite the police report and fraud claim filed they are still saying there's nothing they can do. Absolutely horrible handling of this situation.

After being with AT&T for may years I was fed lies about how if I transferred I would get better service as well and a better device and cheaper bill. Keep in mind this is my work phone. How I make a living off this service and device. Contacting them 6 times on the mobile chat and being promised a free upgrade size we have done troubleshooting every time and they have seen it obviously the device! I kept being promised a free upgrade and this is after 2/3 hours on the chat. Being told I am getting free upgrade for my troubles and not doing what I was told I kept getting transferred over and over again until I get frustrated and end the chat.

I was with my other carrier for over 10 yrs. Never one problem, I thought I would give Verizon a chance, that was a big mistake!!! My bill keeps going up, promotions they don’t keep promises, they are scam artist! Please save yourself and family the trouble! Go anywhere but Verizon! Honest truth!!!!

I wish I could give zero stars but it’s no option for that. I was Verizon Wireless customer for nearly three years, but the WiFi didn’t work everywhere so in August 2025, I decided to switch to another provider, I called and asked what I needed to do to transfer my service, the customer service was nice, helped transfer but did not transfer the watch that was connected to the phone, I received a $120.00 bill in the mail and I thought was for the phone, I paid only $20.00 because I remember making last payment, I tried to reach Verizon but I couldn’t login to the account and tried to reach customer service, the operator said that I am no longer a customer and I need to call my new provider, called new provider. They said call Verizon.

I went into the Verizon store today and the sales rep Isa, or Isabelle was very helpful. She answered all my questions, and guided through ask the products and plans. Help me decide in what phone and plan to get. Also she took the time to help me transfer my data and info to the other phone. Her customer service skills was very professional and she was very patient with me, so to the lack of cellphone knowledge I have thank you Isa.

First of all, they’re very welcoming and helpful and one young man forgot his name was the best and a young woman Mrs. ** made us feel at home and helped us with a good deal so I recommend it. They help a lot and they were really patient and helpful and overall friendly and nice they. You can tell they teach their clients well.

Terrible people service. Once we canceled our service and tried getting the payoff for our phones talked to 4 different people. Trying to get this information was just a runaround. Once you cancel 0 help. You can’t login to your account after you transfer your service.

I changed carriers and Verizon closed my account and I could no longer use the app. Then mailed to me a late notice and I paid it in full. Then I received a letter from a collection agency a week later. They have developed a poor business operation that used to be customer oriented. I advise that if you can find service provider other than verizon, do so. Their prices have sky rocket and they don't care about you. You're just a number to them.

Verizon customer service is horrible. They do not know what they are doing and then lied to my face. I cannot change my account currently but I do not recommend. They think if they call you by your first name enough you are friends. I find they are rude overpriced and when they found out I had a problem Verizon wanted me to send a text about the problem. Oh, so you want to make it my problem instead of picking up the phone. Totally unprofessional. I will change ASAP.

I dont have service outside of home and my customer service rep is constantly disconnecting. The service is SO unreliable, you can almost always expect to NOT have service when you leave home. Doesn't matter where you go, you will NEVER have service and the representatives do absolutely nothing about it. 0/5 stars. Need to switch providers.

Verizon wireless scammed me out of over $200. I placed an order 2 weeks ago then they told me the order didn't go through after I paid with two different cards. Still haven't received my money back. Every time I call Verizon they transfer me and then they all hang up on me. They told me my order went through and it would be sent out on the 4th. Still haven't received my phones. Called back. They did a ticket on the order to have the order pushed out and delivered so then it never came. I called back again. Now they can't find my account. I think I'm going to be contacting the lawyer. I have never had to verify my identity to order a phone or send in anything else. Now they're saying I need to verify my identity and send in two forms of ID.

The speed test in the photo was captured in front of 13620 Saticoy St., Panorama City, CA, in a pure "5G Ultra Wideband" zone, according to Verizon's website. The plan is Visible+ Pro, so no throttling. I get 1 to 2 bars along my entire 5 mile drive home, all in Ultra Wideband, according to their map (there is 1 spot near a Spectrum store with 3 bars). The phone is an unlocked Samsung S25 Ultra. This is fraud.

Let me tell how much my dislike has festered and grown for this company. That I literally went around looking to see where I could leave a review! They've been OVERCHARGING ME FOR THE simplest things that I never asked for NOR noticed on my bill, like HOTSPOT. Then proceeded to bill me for another 6 months after saying it was removed and only credited me for the 3 months because I didn't catch it in time. WHAT THE**!? I changed my phone number and Noticed I was still being charged for the OLD number in addition found OTHER NUMBERS ON MY ACCT I cannot confirm till this DAY!!!! I just ** hate this company, they all are pretty bad but the gas lighting is insane! Mind you I've been with them for over 3 years now, they just are making me so upset I have to go back to tmobile at this point idc!

I have been a Verizon customer for over 11 years. I pay for insurance on the phones so that if something goes wrong I can get the phone replaced. What a joke! Thousands of dollars spent on phones, insurance and service only to be told that your issue doesn’t qualify for an insurance claim. They want you to reset your phone to factory settings which loses all your information and you have to set your phone up again like it’s new and the factory reset didn’t even solve the problem. On top of that, they won’t replace the phone, they want me to pay a repair shop to fix what should be under warranty. I’m overpaying high prices for services they don’t follow through on. Their solution, pay for the repair or upgrade your phone and be chained to us for another two years. What a bunch of BS. Don’t buy their insurance. Won’t do you any good.

Verizon doesn’t care about their customers. I had two phones on our accounts, can’t recall receipt incoming cost for five months, they don’t care, they don’t call you back. They charge you $400 a month and we scratch back respected district managers, market managers, corporate callbacks. Nobody calls her back. I think everybody should take their number to Verizon and go to a different carrier. I want somebody to repost this forward. It forward forward it. Verizon sucks.!!!! Would love to give her zero but they won’t let me give him a zero cause they won't at least a one score so they get a one but they are actually -10.

I spent over 1/2 hour scheduling my supposedly “free” internet installation only to find out it was not going to be free. The representative, after getting all of my information, all of a sudden realized his “mistake” about the free aspect. Therefore, it did not happen. I cancelled because of total misrepresentation!

Never again! Crooks! They signed up me for one plan but the bill for 3 times more than I signed for. International services are horrible. Customer service is below 0. I can't say 1 good word about Verizon. Unfortunately, I can't switch my mobile account now. But I will change my home services.

Was told on day one I had a price lock. Lies. I was told if I trade my phone I get an 1100 dollar credit on my Galaxy s25 ultra and a galaxy watch 7 for free. I then was told if I started a brand new line of service I could get my daughter a iPhone 26 pro max 1 tb phone and Apple Watch for free. I was told I would be credited every month for the devices. Every month I am given a bill that goes from 253 up to 330 what next month is it gonna be 450. I'm sick of having to call in and argue my bill every month. Verizon you are liars and scam artists. You take advantage of your customers and lie on facts.

Spent multiple hours over multiple days with customer service just to be told to call Asurion to have the device replaced. Infuriating! Completely wasted my time. Absolutely terrible company. Spend your money elsewhere.

I rather give them no stars, the worst cell phone company I have ever used. I’m set up for automatic payments, they cancel a payment and don’t let me know, double my bill for their screw up, try to refund to a card that was erased, worst customer service and their supervisor is just as bad. No one knows how to do their job right and makes us suffer!! I’m done with Verizon, I know there is a better cell phone company out there and I will find it!!

Please be aware that Verizon bills ahead of time, often on a mid-month cycle, and does not proactively inform customers about this. Even if you stop service, return equipment, and switch to another carrier, you may still be charged for the next month. This lack of transparency, combined with incorrect account information and severe customer support delays, creates a harmful and unfair experience

Verizon lies to you on the phone, tell you a certain price, never sticks to their word, always going up and lie and when you ask for the supervisor they say they will call you back but never do and you can't understand half the people and it's like you're talking to a foreign country. Don't like verizon.

Trash. I'll have 5 bars of 5g and my YouTube videos are lagging and constantly buffering...are you kidding me...I have the latest phone, I know 1000000% it has nothing to do with that. This company is by far the worst. Them and Spectrum, right in the same boat....made of trash.

If I could give them a 0 Star I would. Do not sign up with Verizon. They start out all good and promising the moon until they get you in their clutches. I had my business phones with them for years. I left for poor customer service and unauthorized over charges to my bill. Well I was stupid enough to come back to them for the same thing to happen only this time they will NOT let you speak to an agent no matter what unless you pay the over charges. I am furious as a business owner to have to waste all this time speaking with customer service that promise the problem has been corrected only to have my service paused. This will never happen again. They lost our service once and for all.

Verizon customer service is the worst! I had them for 30 years (residential) and 10 years (business) and I have completely got rid of them for residential and wish I could for the business. They have horrible customer service! Always foreign reps that can not do their job or that you can’t understand! And let’s not forget about the 5 minutes of talking to a computer that can’t figure out what you need and still transfers you to a foreign reps that has the communication skills of a baboon! Never been so frustrated in my life!

Verizon sucks you in with their great offers. I was offered a new phone that cost 999.00. Got to keep my old phone and a buyout of what I owed on that phone. By the time I left the store I had to pay $204.00. That included a payment for a charger and screen cover which I could have gotten at Walmart for less. Also was charged 39.99 for ready to go package and $89.00 sales tax. On my next bill due I had a credit of 27.00 and no payment due so I did not make a payment. Then this month I get charged 159.00 for Device payment credit and last month's bill that I thought I didn't have to pay. Plus all their other hidden fees. So really ended up paying 350.00 extra for free phone.

I’ve had Verizon for many years now. At one point they were top of the line in customer service and cell coverage performance. This is now a distant memory. Prices are ridiculous, service is equal to or less than their competitors, and I have been waiting for over an hour to chat with an agent (mind you this is after spending an hour yesterday trying to get through with no luck) and nothing.

My Honest Experience With Verizon Wireless After 11+ Years: Extremely Disappointed. I’ve been a loyal Verizon Wireless customer for over eleven years, and the last three have been nothing short of exhausting. I feel compelled to share my experience so others know what they may be walking into. In less than a year, I’ve had six replacements for my Samsung Z Flip 4. Each phone has had the same issue: the screen suddenly goes black with no damage and no warning. In my personal experience, the replacement devices I received have not felt like brand-new phones, and I now strongly suspect they were refurbished—despite the price I paid being the same as a new device. By now, I’ve paid nearly triple what the phone is worth.

Have been a Verizon customer for 19 years. Now leaving. Have spent over 5 hours with customer service reps with unsatisfactory results. They not only overcharge, they shuttle you from rep to rep where you have to reiterate your situation over and over. In the end they make promises and fail to deliver. I am so disappointed that a long term customer is treated with such obvious disdain.

The absolute worst customer service in the industry. They are very quick to charge you for anything they want to. They don't help and they lie to you repeatedly, they lied to me saying they would come fix my 5g home internet.. Never happened. DO NOT DO BUSINESS WITH THIS COMPANY. I have spent 30 + hours on customer service and gotten. Zero help.

Do not get Verizon whatsoever. Good service isn't the issue. The issue is when you're trying to leave Verizon because it's so expensive so you need a transfer pin to do so. Good luck trying to get someone to help you get that info. So here I am. Zero service. No way to call out. Do not get Verizon if you ever plan to leave.

On November 13 we decided to look into your service, interested in switching over to Verizon from Cricket Wireless. The first thing we did was to check on your Verizon website if we could port our numbers over. The prompt on your website told us they could not be ported. Being able to port our numbers in was important to us, so I googled to see if we could port cricket numbers to verizon and it said yes. But before we made the commitment since your website said we could not, we reached out to your customer service via chat. We explained the full situation to the customer service rep. We let him know your verizon website was stating they could not be ported, and we wanted to verify that was accurate because we only wanted to switch companies if we could keep our numbers.

Verizon has to be the worst cellular service, at least I hope there is no one out there that worse. While vacationing in London, England I called to be sure that my carrier knew I was overseas. I had absolutely no WiFi service and they charged me. Trying to get someone on the phone is ridiculous. I could have contacted King Charles for high tea easier then getting a Verizon Wireless customer service rep on the phone. I continue to get bills for service that I never received. Changed my Carrier. I guess I'll just pay the bill and chalk it up as a Verizon get out of my life fund.

In 2022 a Verizon agent promised us new phones in exchange for our old phones. The price after the upfront cost of $305 was $0. They reneged on this deal, proceeded to charge us monthly for new phones, said over and over in calls that we were right and they were wrong and they’d fix it, and just kept charging us. We finally got fed up and canceled service 1/23, but their “final bill” charged us for service for another month, charged a fee for “adjusted trade in value” (that’s a $98 fee for a credit they never gave us), and charged us in full for the phones we’d already paid into over $350 in monthly bills and $305 up front and were promised to be $0.

Poor customer service. Made a promise that they could not keep and did not want honor it. I was told that they could a upgrade, pay off device and I could keep old phone and still get $1000 trade towards a new device and they would waive upgrade fee but after it is was all said and done they canceled order and no I get nothing.

I was a client for five years without any issues with Verizon Wireless. As soon as I upgraded to the offer they gave me I’ve had nothing but nightmares; incorrect Billing. Customer service lying. Telling you one thing and doing another. No one to help with your problem. Escalating to supervisors is no help. They give you lip service. They resolve it one month. The next month it’s double whatever the problem had been. Beware. Beware. Beware. Read the reviews. Believe me. Don’t take any of their special offers thinking that they’re going to stand by it.

Melany was so welcoming, and very polite from the moment I entered the door, she was very informative, and she has a very good personality, I left the office feeling pleased, and well served, hopefully I will always get this type of service.

I live in Shakopee Mn, I recently had the pleasure of meeting the kindest employee I believe Verizon Wireless employs. His name is Yusuf and I don’t know much more about him than that, but he was very polite and eager to help me while I was very impatient and he assured me everything would be taken care of and all will be well. That’s exactly what happened my problem was taken care of and I was on my way with a smile. I don’t feel people get enough recognition for their skills and time they spend with customers. I have to say Verizon you have an amazing employee who should be moved into management or higher. Thank you, Jason **

I would give a rating of zero if it was an option. On 11/22, I placed an order for a new phone to be picked up at the Galesburg Knox Square store. Did not receive any notification that the phone was ready. Tried to call store multiple times - no answer. Talked to chat agent who requested a status update be emailed to me via the store. No update received. The order status stated "we are processing your order" for 4 days. On Thanksgiving a.m. I received an email stating they had cancelled the order because I did not pick up the phone.

Verizon last updates were so horrible that I think of changing careers ASAP. My phone is barely usable now, spending lot of time to go from one task to another. Please fire your IT developer and do something that user needs.

I think this is false advertising 100%, based on their title lines. Even details are not clear and after 3 phone calls to talk to CS, the result varies....ISSUE: They are promoting switch by bringing a line from another carrier and the title reads. "New line NO extra cost. Just bring your OWN phone." However it Actually DOES COST ~140.00. WTF???

Marduk was amazing, he knew what he was doing, he was easy to talk to for about 3 hours (while all our phones synced) and he made all of us laugh. We ended up inviting him to Thanksgiving dinner. He should be the next manager of Verizon.

Horrible customer service. I was trying to fix my phone bill and I was explaining to the guy that I’ve been calling couples times and nobody has answered. I even left a voicemail. Nobody call me back and he just hanged up on me out of nowhere then I called back and it saying it’s closed when in their app. it’s open From 8 to 7.

I canceled my Verizon account about six months ago. After I canceled they still sent me bills. I called them to tell them my account should be closed and I shouldn't be getting any bills. They said it was definitely closed. Three months later. I have a collection letter from a third-party company saying I owe them money. Verizon has shady business practices. Do not do business with them. I now have to contact all three credit bureaus to dispute this.

Has this happened to anyone else. I received notification of a refund from Verizon. I received a card that could only be used at a few places. On the next bill I was charged for the amount of the refund. I called customer service and was told the issue was taken care of. Next month the bill still was charging me for the refund. Called again and was told it was taken care of and my balance was going to reflect 0 on my next bill. Guess what. It was still there. Went to Verizon store. Person there said that all that they had to do was credit my account. Called customer service and asked to speak to supervisor. A very rude supervisor got on the line and told me my refund was invalid. No reason given. I was never notified that the refund was invalid. This supervisor said too bad but I would have to repay the amount of the refund. No other option. I will never ever do business with Verizon again. T Mobile is the best. No problems for over 25 years.

Verizon is the worst phone and internet company out there. I have been trying to get my refund from them for 3 months. All they are doing is telling 1 lie after another to stop from giving me my refund. This is ridiculous. I will NEVER use this service the way they conduct business.

My brother-in-law passed away. We turned in his phone immediately. We brought death certificate, and told them his estate was in probate. We found out he was owed $45. They sent a Visa card for a person who had died. We called, went to Verizon stores and never received help in having a check written to the estate of our deceased relative. How hard they make it to get a refund. We finally gave up.

Don't waste your time, you are paying for the free phone they claim in the offer period. Not worth the price, I currently pay 60.00 a month unlimited with hot spot included. After the 35.00 monthly payment for service my end bill was 90.00 without a hotspot that would be extra. Paying for the phone which should be free, LoL.

I visited the Verizon Wireless store in Collegeville, PA, and was served by Pat. I switched to Verizon from another carrier and got a new cellphone in the process. Pat was terrific and took care of everything seamlessly. After 45 minutes, I walked out with a new phone loaded with all my data. The coverage has been excellent for the week I've had it.

Suddenly my account stopped allowing me to log in when it's time to redeem the xbox. I haven't changed anything to my account and now my account is locked. Customer service is no help and claiming they can't unlock my account. It's ridiculous because I never changed anything to my account. It's shameful.

Every time over the past 15 years I’ve gone to Verizon to get a new phone they totally screw up my billing. And then to get it corrected takes an act of God. I spent over 2 hrs last night on chat with Verizon to correct two separate, unique charges for services that never worked. It was my 10th contact this month. One related to a perk for TV shows that worked for about 5 days then quit working and couldn’t be reactivated. The other was a one month free trial of Verizon Internet that, after 10 days of trying, never connected and never found a 5G tower in my rural area. I spent my 11th contact this morning at 5:00 am and FINALLY received my credits after a short, 10 minute chat. Do they try to wear a customer down on purpose? If there was another carrier that worked consistently in my area I would convert in a heartbeat. Simply disgusting customer service.

I spent almost 2 hours on the phone with them. Their internet buffers constantly. They sneak a price increase in your bill. I can't wait till I pay my phone off with them. And I'm moving to T-Mobile. I got nowhere in fixing the price or their internet buffering.

19 year customer and have not since iPhone 13 needed to visit a Verizon store or deal with customer service. Wow what a negative turn this organization has embraced from industry leading and decent customer service to an evolution in the opposite negative direction based on my recent interaction on phone, online and in store with Verizon. Received a different message at each stop on the same issue-Verizon is a complete disappointment. This is not the VZ folks on the ground fault, it's management.

Horrible experience. I purchased a trade-in deal for 3 phones, and after a month of delivery delays, I spent almost 4 hours between chat agents and phone support with zero resolution. One agent canceled my order and promised a new next-day delivery. I got the cancellation email, but then the next agents all gave me different stories—one said the order wasn’t canceled, another tried to sell me a 4th line and a “free iPhone” instead of fixing my problem. I kept getting transferred over and over with no help. When I finally called, I waited 35 minutes only to be hung up on. Now I have no idea what happened to my order, my refund, or my trade-in… just a complete waste of time and terrible customer service.

I am writing a quick customer service review in reference to a staff member at the Verizon store at 14031 Hubble Drive Jacksonville, Fl. 32218. Her name is **. I brought my mother in to switch to Verizon from another network company. My mother is relatively blind and is confused with all new technology. Mindy was extremely patient, kind, knowledgeable, and professional. She explained everything in simple terms that my mother understood, and anything that was not understood at first, Mindy took the time to explain again, even a different way if that was required. She showed excellent customer service towards my mother, and even joked around with her on different issues, allowing my mother to feel comfortable with her. She stayed the entire lengthy process, and assisted my mother (and my aunt who came along as well), in obtaining the required transfer information from the previous carrier.

Fabian in Phenix City Al stores was the absolute best! He had me, my daughter and son switched over within 5 minutes! A great representative and we all have 3 great new phones! Thanks Fabian. I’m bringing the rest of my family to Verizon as well.

I haven't cried this hard since I was dealing with the WA state Healthcare system 10 years ago. I had to call 4 times over a 2 1/2 hour time span to resolve my issue. All I needed help with was to make a claim for a replacement phone, and each time I was put on hold for over 20 to 30 minutes just and the minute the person to help me answered the line hung up. Then the 3rd time I called, the worker transferred me to the beginning of the call queues instead of transferring me to the claims department. And because he transferred it I had to hang up again 'cause the customers service number was they number it kept trying to help me with instead of my own. I finally got a employee by the 4th call and 2 1/2 hrs later that helped me through the whole process and didn't have to transfer me once. Why was it that hard! Worst customer service I've ever had in my life.

Customer service has failed me on every account. I was approved for 10k and me and my husband purchased 2 watches, the internet box and 2 iPads. The new iPhone 17 pro max phones were on back order. I ordered 2 and they both got cancelled. Customer service told us at the store it was a fraud issue. I proved it was me through my SS, driver's license, bank account, electric bill, and verified my phone number, email and passcode. Not sure what else I got give them other than my DNA. But they refused to tell me what the problem was.

After over 20 yrs with Verizon we opted to RUN out of this company that has turned into a fraudulent garbage pail! Playing games EVERY SINGLE MONTH with our bill fluctuating, spending hours EVERY MONTH having to straighten out their third world customer service who runs their clients in perpetual circles on purpose. Overcharging to the hilt for horrible reception and service on a consistent basis. Dropped calls constantly, their extenders don't even work WHILE charging you through the nose. We should have left this poor semblance of a cellular company over a decade ago. We now have a cellular company that appreciates our business and treats us as such, with respect and actually celebrates their customers. Best part is we are paying less than half we were being ripped off for by Verizon and getting 300x better reception without calls constantly dropping.

Their service is pretty good, but I’ve also had the worst experience ever with them in terms of VERY POOR customer support, lies and incompetence! Their rates ALWAYS fluctuate, they lie to you, promising one thing, but do something else. Seems like they’re all trained to do that! You waste your precious time on the phone with them for hours, thinking that you’re talking to someone reasonable, they promise that they’ll take care of something, but most of them don’t! One recently told me he’ll call me back on a Saturday after speaking with someone in a higher position, but he never called. Prior to this, I was offered a free phone and free line (promotion), only to recently notice that I’m being charged for it!! How does that happen??!! When the lady told me it was all free, I asked her a few times what the catch was. She said there was none, and that I only needed to pay the initial $60 tax, which I did immediately.

I switched my husband's phone from Verizon to AT&T. We were immediately locked out of the Verizon log in, saying the account didn't exist. They refused to send us a final itemized bill. We have been attempting to get a final itemized bill for 2 months with no success. We tried again today and was told our account was sent to collections. How are we sent to collections when they have continued to refuse to provide us with an itemized final bill. Also in switching to AT&T it's half the cost for the same service. I will never use Verizon again.

I want to start off that I have had Verizon in the past and they have always been good and even now up until recently have always had a good experience. First off, we opened a new line and purchased a galaxy phone with a promotion in June 2025. My husband has always been an iPhone guy, but wanted to try this phone and after seven or eight days, he decided he wanted to go back to the iPhone. As normal, we submit the request to switch out the phone and pay the $50 restocking fee and received the iPhone and returned the Samsung Galaxy phone with no issues.

We switched to Spectrum from Verizon. We contacted Verizon to switch. Switched on 10/08/25 and we get a big bill from 10/9/25 to 11/9/25. They said we have to pay it because we didn't cancelled till 11/8. Something wrong there. I will never use Verizon again

I recently switched my service from Verizon to AT&T. We switched because my bill would be $100 cheaper each month. They gave us free upgraded phones and they said they would pay our Verizon account off for us as long as we got them the bill. As soon as I switched services, however I could no longer get into my Verizon account to see the bill. I thought it was user error on my part. I kept trying different passwords and then I finally get an email from Verizon saying they have taken the full amount that I owe them for the phones and the last month of service and they have taken it out of my account without approval. I turned auto pay off before I switched services. They should not have had any access to my bank account.

Bait and switch is best way to describe what I was told in store vs actual bill. Luckily I kept receipts and have proof. Calling into Verizon is awful with long wait, reps who cannot communicate or deliver on service. 26 years and very unhappy with customer service and looking at alternatives.

I have a family plan, but since January this year, my son was deployed and he disconnected his phone. Now he is back and he reactivated his phone. Before he left for 2024, our monthly bills was approximately $ 280 a month. Now, that he is back, I got a bill for approximately $320. I called Verizon customer service, spend over 2 hours taking and after all the time the representative agreed that my bill should be the same as last year and that he will fixed. When I got my email this week, that the charge is complete, I couldn't believe what I'm seeing. I was billed for $320. Verizon people are incompetent, they can do math and are cheaters. I can't wait to my service plan is over with them, never will use them again. And this is not a first time I have been disappointed with Verizon in the last couple of years. This is my latest experience, and this time I lost my patience. Customers, be aware.

I am a veteran law enforcement officer of 34 years. My account was suspected of fraud. My service was disconnected and account totally gone. Customer service was not helpful. This created undue stress.

Verizon told me I had to have 2 of their “free iPhones” LOL!! Rates went up service was ok but went from $70 to $120 for 2 phones no reason. Contract was up so both phones fragged would call 911 and other numbers randomly I shut it off then they flooded my emails and text on other phone with upgrade w/free phones w/3 year contract rates will go up but (phones are free) lol I went to consumer cellular for $50 for 3 phones.

I have been with Verizon since 98’. I’m am sick of hassles and outsourcing to the Philippines. When I got my last phone at local Verizon in Capitola ca. the sales guy tried to get me to add extras to my service and told me that his boss was going to give him $50 bucks if he got me to add insurance to home electronics and he was going to give me half. Really? I just had rep that was outsourced in the Philippines try to get me to upgrade to my plan and told me that my bill wasn’t going to change but her new total was $30 higher than my current bill. Then she tried to convince me that my current bill is 30 bucks higher than what it really is. I told her I’m looking at my bill and it’s been the same for three years and I hung up! Verizon must be going under and Verizon is giving brownie points for their hassles. They're doing it at a ridiculous rate! Shame!

Verizon is probably losing customers because its customer service is abysmal I order an extender from My Verizon store representative and never received it. I have personally called Verizon customer service and have been connected to reps in the Philippines. After 3 long telephone call, each rep assured me that I would receive the extender. Each time I called there was no record of my order. The customer service department is a joke. Clearly no customer service representative had an intention of helping me as indicated by zero results. After three months of waiting for the extender to be shipped to me, I still have not received it. Verizon will continue to lose customers and be required to lay off employees until they seriously focus on taking care of their customers. AT&T here I come.

We had Sprint for 10 years and zero spam calls, we recently switched to Verizon and I now get 15 a day!!! FRUSTRATING then I realize that Verizon will sell you an extra package that keeps spam calls away. Well now we know why I’m getting spam calls 'cause they sell your number to everybody so you’ll purchase their extra plan!! As soon as our contract expires back to Sprint!

Had an issue with removing a phone, tablet and watch on my account. I was told in December of 2024 I can not remove these until December 27, 2025 due to me signing a 2-year contract. This was told to me by 2 different customer service representative. One in December 2024 and mid-October 2025. I was also told on the call in 2025 that I could put these lines on hold and was going to call me back, did not receive a phone call. Called back beginning of November and was told that it is not a 2-year contract but a 3-year contract but due to my circumstances I will not be charged these. Would be free of charge on my next bill. Now my next bill is in and I am being charged for discontinued service so I call again and was told by Leslie that I would receive a credit to my account.

Got rid of Verizon due to bad service. I still get a lot of junk mail and emails trying to get me to come back. Stop wasting money on ads and improve the service and/or make the service cheaper. Receive at least one email a day which is annoying and does not make me want to deal with terrible service.

For Jose at the Wading River store. He was very competent, stayed with it for over 2 hours and was able to get 2 phones working. Great job. He also was able to pair the new iPhone 16 in my Lincoln Corsair.

If I could give it less than a 1 I would. Absolutely the worst. I have had Verizon for a long time. Over a decade. The way they have continued to increase cost and have less than qualified service is ridiculous. I even had the highest internet service and especially the last 3-5 months my internet went out multiple times for more than 24 hours. And it goes out multiple times a day affecting my work and business. I finally canceled today, and they are still charging me for 9 days for the remaining part of the month. I will be filing a complaint and refuting this. Absolutely no integrity and the worst service.

Verizon is one of the major Communication companies in the world, and they are not very good at any aspect of it. I have had Verizon since they emerged in the rebranding and dissemination of Bell Telephone. I have had many services with Verizon for personal lines and business accounts with dozens of lines and services, and all along that way, they were not a good service provider. My most recent terrible experience is since moving to Pa and having a line land that has not worked properly for over three years, with dozens of service calls and NO problems ever being resolved, but yet I pay 100 a month to company that will fix nor reimburse me for services not supplied. I have elevated this to BBB, FCC and the FTC and they are all passive as Verizon is the we-say-so company. Meanwhile, they take billions of tax dollars to lay fiber optic across this state and yet 20 years later there still is no fiber network to fix land communications.

Two hours and still waiting for customer service to even answer my phone call. Straight Talk never took this long to answer phone calls and I was flip to Verizon without knowing I was and now can't get my phone working because no one is answering the phone.

I truly hate coming here to write nothing but positive comments about any business. But those looking to question other regular people's experience with Verizon should know what to expect. I am an 85yr old Great grandpa. Primarily, since cell phones became a thing I've been with Att or Tmo. I've never paid late, never cut off, always paid my bills. Likewise, I've lived in the same home 30 years and been a mayor of my town 8 yrs with an FBI clearance for federal intelligence briefings as needed. Starting n Oct of 25 I had began being bombarded by targeted Verizon ads I guess so where I dropped some cookie crumbs or some fingerprints? But I began to pay attention and did some shopping one night.

I worked for Verizon for 2 years - which is why I made the switch during my employment there. When I started, it was a great job because we had plenty of resources for customer assistance, our billing was transparent, and for the best network coverage in the nation - I believed the pricing to be fair. Less than a year in - all of our in house account management team was laid off. This marked a big shift in Verizon’s customer service and business strategy. Not only did I notice our customer base begin to struggle with having their concerns resolved - but I as an employee became drastically limited in my ability to meet customer satisfaction.

At Verizon call center a representative authorized somebody else to make movements to my account on October 28, 2025 at 2:28 pm. Verizon told me to write an email to: networksecurityincidentresponsemailbox@verizonwireless.com. They have never answered my emails or taken responsibility for what they did. The manager, or senior managers, or executive leaders are hiding behind the representatives that I talked and have been trying to help and tell me they are sorry but they can't answer my email. Why? Kind of fishy, don't you think?

The worst experience ever with a phone carrier. Their AI support is terrible — it doesn’t listen to you at all, just follows pre-set instructions and forces you through every unnecessary step before letting you talk to a real person. It’s not customer-friendly in any way. After more than 3 years with Verizon, I decided to switch to T-Mobile. For some reason, my phone got locked by Verizon, even though they confirmed I have no pending payments or issues. It’s been almost a week, and still no resolution. Absolutely disappointing. Verizon’s customer support has gone downhill — robotic, unhelpful, and frustrating from start to finish.

I was a loyal customer for over 25 years but changed to a different service provider due to unaffordable increased rates. I transferred service early morning on Nov. 1 and believe it's criminal for Verizon to bill my account through Nov. 5 for service that was already disconnected. I expected more from a company that I valued for decades.

I have a family plan with 6 phone lines and one internet line. Through the past 3 years they have constantly raised prices. They use tiny increments to fool you into thinking it's just a little bit but if you add it up over how much they raised it in a year - just a dollar here and a dollar there - it's a substantial amount. When I called to complain they offered me a monthly credit for 1 year... which they canceled after 2 months. This company will not back its word when it comes to pricing or contracts. They will change whatever they want, whenever they want. Don't trust them. I've now been trying to contact them for over a week to try and get the credit re-instated. It's such a huge time waste to deal with them.

• Phone shocked me severely, caused me to drop my phone and screen cracking in July 2025 - VZ REFUSED to send replacement phone that was under Verizon’s warranty for the defective phone that was sent to me back in March 2025 until I replaced the screen on the phone going through Asurion, and then advised they would send me a new phone within the same month from VZ directly.

I am so disappointed in Verizon! I have been a long time customer and was told incorrect information about my bill with a new phone that what I received. My plan was changed without my knowledge! My new phone was more than I was told too. And then I am told by a manager he couldn't fix it! I am so disappointed with this company.

I've been with Verizon for approximately 23 years and it now feels like they have go completely AI "Automated". There is no customer service anymore and those who claim to be can't help you because they Don't Know How and they Are Not an Authorized person. Only what is beneficial for Verizon. There's absolutely nothing they can do to help you unless it Profits Verizon. A simple request to help me sign in turned into 5 days of aggravated calls and to this day it has not been corrected.

Cellular Sales and Verizon are both scammers. They lure customers in with false promises and completely misleading information. What they tell you in the store is never what shows up on your bill. They hide fees, twist words, and then blame each other when you try to fix the issue. Verizon should be ashamed to let these kinds of practices happen under their name. Totally dishonest and not true to their customers — I’ll never trust them again.

No help with Verizon at all. Bill too high And Verizon never let you speak to customer service. Bill always close to $400 with just 2 lines. Bill never says the same as a fluctuate even when you don’t hardly use it or go out of state, I will never recommend Verizon or go with this company again.

Have had my service for 6 years. Yes, they are the most expensive in my area and they get the best coverage. But I wouldn’t trust this company with my life. For over 2 months now, I have not had access to my account due to their screw up. Was told it was their screw up and a “MAJOR GLITCH” in their system. Haven’t had access to my account and when I was told to contact them again for compensation for the fact that I have spent well over 30 hours on the phone with customer service and over 20 hours in store trying to resolve the issue, they all of a sudden can’t pull up my account, even at supervisor level. I am a single mom of a mentally disabled child and a caretaker for 3 elderly adults and not being able to contact Dr offices or therapists is a huge problem! They switched my account to a corporate account without my permission due to the fact of I am NOT CORPORATE! Wouldn’t go near this company ever again!

DO NOT EVER... EVER do business with Verizon. Especially at the location in Daly City, California. Not only does Verizon bait and switch, they are incompetent, dismissive and RUDE! In particular the manager named DESTINY! You may have seen her name mentioned in previous reviews and they are not exaggerated. This person should really be named DENSITY. She was rude and incompetent. As for her customer interaction, a dead fish would have a warmer personality. I don't know how Verizon tolerates much less keeps her there in a managerial position. But judging from my overall experience with them I.e. their online chat, over the phone call center agents and in person sales people, they really sell you the world and provide no follow up-- ABSOLUTELY NO FOLLOW UP to provide resolution for customer satisfaction.

Day 26 of our contracted 1st month we had no service, reconnected and then no service on day 27, canceled and returned the phones. After over 2k plus 427.00 they are billing for phones we returned for another 5427.00. They lost all records on our account and can't get answers for the past 4 months and sent it to collections. Worst company I have seen.

Verizon is the absolute worst for spam and spoof calls. They obviously make money on them, as they do nothing to stop them. I get between 15-20 calls a day. When I call back the number is not in service, if that's the case, how do they call me from a number that is not in service, if you call customer service for help they get you to download a filter app that does almost nothing to help with the issue. Hopefully eventually there will be a class action lawsuit to penalize them for the lack of attention to this issue. Millions of people are scammed a year by these calls and if management at Verizon had a shred of decency, they could easily solve this problem. But they will take their profits no matter where they get them.

RUN FROM THIS CELL PHONE PROVIDER!! I was a long-term Verizon customer. Never missed a payment and had my entire family on their service. I took advantage of paperless billing and automatic direct debit from my bank account. Since there are currently much less expensive mobile providers in the cell phone space, I decided to switch carriers. I was advised that upon porting my numbers to the new carrier, my account would be closed and no further debits would be made to my bank account. However, the debits continued after I closed my account. I attempted to review my billing records via the My Verizon app and learned that I was locked out of my account. I attempted to call and discovered that their phone system no longer recognized my telephone number.

I am a new Verizon customer and had a problem with my account. Hugo was my help and he did AMAZING to help me and fix the problem!!! He was very pleasant and explained the process and why it may take a few minutes and then took the time to explain when we would see the payment in a couple of days. It was a really good experience.

These people will steal your money, charge you outrageously. The supervisor stated repeatedly that their representatives lied multiple times about my bill stating me one thing then charging me way more. I told them to go back and listen to the previous recorded calls to verify that they lied. This company is EVIL TO THE CORE. They rip off unsuspecting customers. Then they tried to block our numbers when we went to T-mobile. Thankful T-mobile outsmarted them and fixed it. They breached their contract and refused to honor what was stated. They are nothing but liars and thieves. How this company is still running is beyond me!

By far the worst company I have ever dealt with. I have to get on the phone with them at least once per month to prevent being taken advantage of. They steal from me and I have to get on the phone with them for 2 hours every time, talk to automated responses and then people that do not speak my language very well. They have now lied to me four times on the phone about giving me a refund of $910.41 that was on my bill for erroneous reasons. I have endured this for years and am tired of it and am moving to a different company.

Verizon service is terrible! I live in the Bonsack area, not out in the country and the service is crap! Hard to run a business when you can't talk to your customers. They sent me a booster to help only to waste hours of my time on the phone with customer service which dropped my call 3 times and every time, I had to go through the automation and start all over. I want to sue them!

Verizon cares about profit over service. I spent 2 hours on the phone and my technical issue wasn't resolved. Chat is only garbage. In the first place they hire people who can't speak understandable English. T mobile, see you soon.

International plan. I didn't initiate any calls while in Punta Cana and ended up with another $100 for using this plan. The agent I talked to was saying I was charged on Oct 13th, but had to explain to her I didn't leave the country until the morning of Oct 14th. Shortly thereafter the call was "disconnected". I've hated since I moved from T-mobile and can't wait to switch back. At the worst, through T-mobile, I would have only paid $35. Not the $10/day Verizon charges. When I first signed up, I was promised $200 per line in gift certificates for the three lines I had. Because of being misinformed, I ended up with one. I lose service going up the hill from my house as well. Should never have switched.

Would give it a zero, as they are the biggest liars in the business..promises made, prices given, but never honored, and never answer the phone..horrible.. I was given a quote told them and said I would think about it, but never signed up with them, and lo and behold, they sent me a bill, for 60.00 when they had said, my bill would be 15. a month. Did the same thing to my neighbor..most dishonest people working for them, and phony., My stress level went way up, and I called and finally got the bill thrown out as interpreted the gal who did this to her supervisor, and requested he be fired! Unacceptable customer service! Buyer beware, they tell you one thing, but never honored it. Glad I never signed up with them..who gets a bill for a service, never agreed to? ..

I recently upgraded my phone. I called for help with set up and at the end of that call the tech told me I qualified for an Apple watch due to my recent upgrade and that he could get me one for free. I ended up paying $20 for it I believe for tax reasons. I believed it was just the watch and it would not be something I had to pay anything further for. I received my invoice and I was getting charged for "sharing" a line and the watch had a new number. I immediately called to complain and asked to return the watch and get refunded.

In the last three years the services is the worse. I have tried to call and ask questions about it but everything is a CHAT. I have been with them 13 years and they use to be the luxury of phone services in US but now they are like Boost Mobile

Adrian, my sales associate is Manager Material. He worked hard to save me money. I bought an Apple 17 phone. I could afford the deal he gave me. Service great! He was friendly, polite, he was attentive to my needs and budget. He should go far with your company, for sure!!!! I hope you don’t overlook him. He is now Asst. Manager in Woodburn, Oregon. I mentioned the same thing to the Manager. Thank you! I am a teacher and like good service! I certainly got it from Adrian and he Made my day!!!! Again, thanks! Margaret **

Last month, I attempted to set up new phone service with Verizon. This service was never established due to issues on Verizon's end. Apparently their system would not recognize my phone at all, thus I was never able to make any use of their service. As their representatives made clear to me, my account shows no activity of any kind. After speaking with their support staff, none of their proposed solutions ever worked. Instead of a solution, they added a second phone line to my account, entirely of their own volition and entirely without my knowledge or permission, and they never informed me of this until I called them. Despite never actually providing any form of service, instead doing nothing more than wasting hours of my time, they are insisting on billing me $126.84.

I had service and it seem like my bill kept going up and up in price! I switched and I made my final payment on 9/20/2025 and received the email stating, "Thank you for your payment." Then tell me why they send me a bill a month later for 200$ when I had my service disconnected a month prior and then two weeks after that they send me another bill saying I owe the amount paid off on 9/20/25 again! Make it make sense because if I just paid my balance and none of the devices are on how do I still owe! Verizon is a SCAM!

It deserves 0 stars!! After being scammed at the Watching NJ store out of $830 trade value and the rudeness and lack of help by the perpetrators I decided to call corporate to try and get back my money. It took several calls of 45+ minutes to get a Supervisor (Luis **) who was honest and helped me get every penny back.. Shame on the reps who thought I would go away when they kept putting me on hold and lose my money

On November 3, 2025, I reviewed my Verizon automatic billing and discovered that my November bill had increased from $119.89 to $190.44. I printed out the billing and observed that my Veterans' discount of $35.00 had been removed and certain administrative fees had been increased, albeit minimally. But the increase in billing was a surprise and seemed capricious.

Found out Verizon charged use 10 dollars for the privilege of calling them to split off our account from a relative to start our own bill and pay them a larger monthly bill. Since the store can't do this they force you to call their main office then charge you 10 dollars to do it. Verizon don't you make enough money without ripping off your customers when providing customer service? Your owners would probably be the first ones complaining if a company did that to them. Come on Verizon don't treat your customers like this.

I think I finally finished a four month saga in cancelling Verizon home internet I never really had, but I am just waiting for the next billing cycle and any more collection agency notices. It started when I thought I may want to change internet providers at a second home I have in Reno for my kids to live in while attending college, and where I was at the time for several weeks. Verizon had a decent deal, so after having trouble with the Verizon app (since I don't have Verizon cell service) I went through customer service to arrange a new account.

Do not and I emphasize do not deal with Verizon. I have been a customer since cell phones came into being. The company was consistent years ago with pricing, plan information. Now I am seeing ongoing issues related to my bills and each representative you speak with has different information. I have been put on hold for unreasonable wait times. I work long hours. Dealing with Verizon has interrupted my work day and cost me time away from my business. My daughter was in Italy for two weeks weeks. Rep suggested not paying a flat fee but change the plan for the two week period. I did not feel comfortable with this solution however I was assured that when she returns to call and cancel the upgraded plan. Now told previous plan no longer exists. This is not just bad business; it is fraudulent. I have filed a complaint with the BBB. And of course my bill reflects a significant increase now. Looking into other carriers now. A disgrace!

I've been with them for 13 years (internet, cable, and home phone), always took care of my bill, now that I'm furloughed, I called to see what could be done to assist during this hard time and they treated me like I was nothing. Mind you, within those 13 years the internet service wasn't always great, yet, I was patient and went through all the nonsense. Now that I need some understanding, the customer service reps were nasty towards me (both of them), and uncooperative. I'm definitely going to find a better service provider who cares and understands it's customer' needs.

I was with Verizon for over 30 years. Cancelled my service, bundled with a different carrier, less money. They are still charging me for equipment. I returned and have a receipt. 5 months, no resolution they also continue to take money from my account for services I do not have. They owe me $150. I have made several calls to them, some lasting more than 2 hours, still no help.

I switched to Verizon from AT&T 'cause I was promised $250 gift card and the other phones when I surrendered paid off they never got paid off. I received a bill for almost $900. It was totally a scam what Verizon is doing. I had no information no matter how many times I called about the money after I sent in the phones. Now I’ve been putting the credit bureau and I have to pay 900 some dollars. Be aware of Verizon. They are scamming people.

Verizon sucks big time. Their systems malfunction awfully. Terrible connection quality in many places in Van Nuys. Even on the Walk of Fame my TWO YouTube lives ended abruptly on TWO different accounts because of the poor quality of the connection they were providing. Now I'm trying to pay off the remaining balance for a device. I got from them and their systems simply don't work. They cannot even process payment of around $700 online so that I can get rid of them.

I love Verizon customer service representatives in Portland. What I don’t like is feeling like Verizon scammed me. I took the WiFi for $35/month but I didn’t get reception at my house in Ingleside. I brought it in and the rep told me I had to take it to a UPS store, which I did. A few months later I was still getting charged monthly. I called and the Verizon rep (not Portland) had a hard time finding the router. She finally found it using the address the router was sent to. A few months later I was charged $300+ because I “didn’t return the router”. I called again and once again they could not find the item. I had to bring the UPS receipt to the actual store for them to consider giving me a refund. This sounds so much like a scam, it’s unreal. I have it a 3 because I like everything else about Verizon.

They have terrible customer service and very slow returning my call. They kept charging me, even though I couldn't access my account and haven't been able to pay it off and it keeps adding up. Verizon is the worst service I have had.

Listen here Verizon CEO! We left Verizon for good because of your horrible, overpriced phone service. Charging us double for limited data will never happen again. Went to T-mobile and now paying less than half for unlimited data. Never again will we use Verizon. And for you, I hope you sink like a lead weight!

Got 3 new phones and transferred 1 of my current paid off phones to a new line. Very disappointed at the fact that I was being charged over $400 for things that I didn't know about nor want. I paid this $400 for a few months due to me thinking it was because of the new phone/ line. I finally had time to sit and look over account. I canceled basically EVERYTHING that was added to my account that I didn't want. Bill went down to $219. Had to add protection to 1 line. Bill is now up $100. So now my bill is at $319. Now I'm not a mathematician, but how the heck does adding a $19 coverage to 1 LINE make the bill $100 more?!

It has become very difficult to do business with Verizon Wireless recently. They block me from contacting the customer service. We’re are about 17 people using Verizon Wireless in my extended family. And the prices increase every month with no reason. Very arrogant company. I’m not sure how long are we going to stay with them unless they make changes in doing business.

I switched to another carrier (for half the price Verizon was charging me on our 2 mobile phones) on October 9th, 2025. The new service provider asked me to obtain a transfer PIN from Verizon so that we could keep our current phone numbers. After being on hold for 53 minutes, the technician arrived to change out the SIM cards on our phones. He was able to obtain the PIN numbers from our iPhones so I disconnected the call. The transfer to our new carrier was fast and easy and our tower signal strength improved.

I ordered Verizon 5G Home Internet (the $30 backup plan). It worked for one week before dying, blinking red light, no internet. I spent hours on the phone testing it while I used up my wifi days. Support was useless; nobody reset my usage since I only get 7 days a week. Getting a replacement was another nightmare. Long hold times, endless transfers, and when it finally arrived, the new box had the same red light issue. I called to cancel, but Verizon kept charging me for a month while I waited for a return label that never came.

Horrible lies...Promotions ...What a joke. These subdivisions lie just to get a sale. Now I get my bill and it's triple the amount we were told. We are going with another provider... T-Mobile. So much better. Hopefully people can sue this company. What a joke. Horrible and I'm not joking.

Verizon sent me more SPAM emails than any company ever. I have, and will not, ever had a business relationship with them, been a customer, or even called them. They appeared to relish repeatedly violating the CAN-SPAM Act. Repeated phone calls were made to their so called customer service, often taking 30 minutes or more of being on hold, but the illegal solicitations continued until I purchased ad-blocking software. A company from hell.

I ordered a new phone for my business over the phone. It is past 5 days and don’t received the phone as of now. Verizon salesman promised to deliver within 2 days. Called Verizon. Too hard to get a live rep to find the status. Never again do business with Verizon business department. It is not good for business customers.

Bad business, stolen everything from me. Very bad immigrant stealing EBT, worst people in the nation, will play mind games, not a employee but the owners and a customer won’t believe it unless you wake up to nothing.

David ** was a tremendous help and a 5 star employee. He was very helpful when no other Verizon employee or store would help. He deserves to be employee of the year. He works at the Vineland NJ store at 1181 E. Landis avenue.

I have been with Verizon for over 30 years, starting when it was Cell One. They have lost all professionalism, and the overseas third-party representatives seem indifferent to customer care and service. Stay far away.

Verizon is the worst company. I would give them a -5 if I could. I left after 20 years due to their incredibly high prices. I have always paid on time and when I left they turned over my last payment to their collection dept. I paid on the 12th. Went through my bank on the 13th. Around the 22nd they made contact to say the bank reverse the payment. I now owe a bounce fee. I called my bank to find that wasn't true. Next thing I know I now owe 90 and they can't help me due to it's all turned over to the collection dept. They told me I was wrong despite the bank statement and letter from the bank.

I have been with Verizon for more than 35 years. In the past years with dropped calls, as we only use Verizon for our phone, our monthly rate has increased 40%. All loyalty programs removed. On service, I was talking to a machine which did not understand me, transferred to an agent who analyzed and said sorry, couldn't do anything, and then to a supervisor, who virtually said, "If you don't like our new policies, deal with it" and hung up. Time to switch to another carrier.

God awful computer system causes countless errors and bugs, then their god awful customer service fails to help you in any capacity whatsoever, then their god awful pricing slams you with a huge bill you weren't expecting, and the cycle repeats itself. Their call centers are filled with untrained and dishonest people who can't be trusted as far as you can throw them. The only luck I have ever had was with ONE specific store local to me that maintains integrity in the way they do business. Will not be returning to Verizon ever again now that I am with US Mobile.

The worst company in USA. Actually that is “0” stars… I paid for nothing. The agent offered me 300 mbps for $40 and a mobile line for $25. Actually, that was a plan 25 mbps. I used this service just for 3 days and disconnected it. I returned a modem and paid $13.60 as a total amount. In a few days I received a bill for around $120. I had a conversation with a customer service and spent for that a few hours. In a few weeks I received a new bill with amount of more than $22. So, for 3 days of service I paid around $36. If you don’t want to spend time, nerves and money, never deal with Verizon.

It's as bad or worse than going to a USED CAR lot. Verizon lies about everything. Recently I visited my local store to add a 5th line to my account. They said if I bring my own phone they would only charge me $10 a month plus tax and would waive the activation fee. When my new statement came they had not only charged me an Activation fee $40, but had added a $10 hotspot fee I did not request. Unfortunately they did not stop there. They added a $900 Bring your own phone FEE! for a phone I have already paid!!!! Then they give you a $25 credit against this new fee for 36 mo. In other words you owe them $900 for a paid phone if you don't stay with the service for 36 MO. This is disgusting. DO NOT GET ANY BIG PHONE COMPANY PLANS. Buy a phone from Walmart or somewhere else and get a prepaid plan. Unless you like getting ripped off. I can't believe it's even legal for them do this!

I've been a Verizon wireless customer for 13 yrs and I must say their customer service skills are very poor!!!! Verizon wireless isn't customer friendly at all! Instead of enlightening you about your bill and what is sufficient enough to keep your account active, they don't. Not even if you speak to a live person the day you make the payment. Of course not, they rather turn off your service the very next day. So this way they can charge you a $20 reconnect fee. And then act as if they are doing you a favor by waiving half the fee and saying that their poor customer service skills is justified. Shame on you Verizon Wireless!!! When you've got four lines or more, that $20 is like another phone line or two in itself.

Been a Verizon customer for 8 years and I guess they have grown too big that they don't care about customer service no more. They have been charging me for 17 months of iCloud on an Android phone call to resolve matter. Customer service lady said it would be fixed. Looked at my bill not fixed. Call back. Other lady said it would be fixed. Still not fixed. Call back gentleman, says there's nothing he can do, only 6 months credit because that's the policy my **. I have to hire a lawyer now because I'm going to sue them for the $170 and I'm going to switch services. We all know that a lawyer is going to go for the gusto and not for $170. They are clearly in the wrong. They stole money from me that was not righteously theirs and they bank on everybody looking at their bill every month. Well you should be able to trust a company that big

The first time I called, I was transferred then hung up on shortly after I began speaking. The second time I called, I was transferred 9 times and on the phone for a hour and 30 minutes for something that should of took 20-30 minutes. I was transferred between several advocates from the same department that would say they are transferring me to the correct department and just transfer me over to another representative in the same department. The last actual representative I spoke to, I asked to speak to his supervisor.

What can I say but bless their heart. After ever-increasing bills, I dropped VZW on July 9th this year, after getting a new phone and number from AT&T. Every month since then I have been billed for the old phone line. Evidently, the guy in India I had canceled my line with had trouble, so he just didn't cancel me. The second dunce saw the issue and said it would be fixed and I would owe nothing. Then I got a demand letter in October saying I was late on payment, for a phone line I dropped in July! Finally asked for a non-mentally challenged person who knew how to do their job and supposedly I am finally broken up with Verizon and owe zero dollars.

I bought new phones and they changed my plan without asking me and they took away my  music service and also the Disney Bundle. I activated my Netflix service that they offered me for $17.00 and they were charging me $27.00 because $10.00 is to enter into the contract and that's it, they didn't tell me. I'm so upset.😡😡

My fix monthly bill keeps increasing every month, Verizon employees gives different answers that does not make sense, they quote different monthly bill prices, outrageous lies, eg my phone is -$86.00 and Tablet is -$30.00 that's total-$126.00 per month, Verizon employees gaslighting says no it’s-$150.00, and every month they add on -$4-5 dollars as surcharge, and the employees have more lies and can’t explain why the surcharge.

Am extremely disappointed with Verizon Wireless. They refused to cancel my line 407------0284 and obstructed the return of a device advertised as “FREE”, even after sending a return envelope. Representatives gave misleading, contradictory information for over an hour, repeatedly ignored my requests, and treated me with disrespect and condescension. Their behavior borders on discrimination and unprofessionalism, creating unnecessary stress.

I am trying to switch from T-Mobile to Verizon but I think I'll cancel! They are unable to provide me any update on my order and I have no clue when I'll be able to actually switch to Verizon. Placed first order on 6th Oct got canceled without notice. Second order the staff have no clue. Their customer service sucks! They have different service of order online and different if you order via store! And Verizon has no clue what’s going on with either of them.