Verizon Wireless Reviews

Wow, I just don't have enough bad words to say especially ones which are not vulgar. I am currently in a 7 HOUR chat trying to resolve a billing issue which I had already spent 2 hours on 2 separate calls regarding the same issue. Using the chat service for anything is a trial of patience. It bumps you about every hour and you have to restart the whole process with a new representative. Oh, and it takes several minutes for them to review your information. Don't they have technology to keep all my records in a similar location for quick easy review? Guess not since every agent takes "2-3 minutes" to review your previous conversation.

This the worst company to deal with. After 17 years of being a customer I am going with T mobile. After the latest update was installed on my new Pixel 9 my voicemails were delayed by up to a week and would download as an attachment which could load. I spent hours talking to tech who blatantly lied saying it was a global issue, only to find out it was not. I spoke with Eric, a supervisor, who offered to send me a new phone because now I'm being told it's the phone not the service, however, after transferring all my info into the new phone I could not activate it without yet another call to customer service. Called again insisted on speaking to a supervisor only to wait all day for a call back from just another tech. As of today I have given this 11 tries and even went to my local Verizon store and was told I had to call tech support no one there could help. I'm done!

Verizon used to be the king of the mall. They had the most towers and the most reliable service. I’ve been a huge fanboy and a customer with them for 15 years and then late 2024 something huge changed and the reliability and coverage dropped like a stone in the ocean. I don’t know what happened, but I don’t get reception anywhere on my Verizon phone, my Verizon Wi-Fi is garbage, And the connection is spotty all over the United States. They must’ve changed or sold their towers or something because the service is absolutely abysmal.

Verizon Wireless Mobile is one of the worst companies in the entire planet. They don't help. They go from person to person for customer service. Nothing ever gets resolved... Terrible service all the way around....

Verizon is unethical and horrible service has gotten worse, year after year, and after 30 years, they increased my bill by 30% even though I had a locked contract, and then when I tried to leave verizon, they locked my account and numbers preventing me from taking them. I lost a month of service and they still tried to bill be for the last month which I did not receive. DO NOT TRUST THEM WITH YOUR PATRONAGE They don't care about you or your business.

It's only been 10 days since Verizon installed Internet in my apartment, and it has already not been working for days. Their "solution?" To offer me to pay an additional $25/month for internet backup.

I am in town trying to to help an 80+ year old relative upgrade FiOS from ridiculously slow speeds. The customer service person only wanted to talk was extremely rude. They have a router and extender and would not upgrade that service. She was determined to use a service visit which is not needed. Also proceed to tell me information that was not true. I teach in the teach field. I refused to do business with companies like.

Do not go through Verizon, we canceled everything on August 14th of 2023. Twice we went into the building and twice we were told everything had been canceled. They lied. Everything was not canceled. They finally canceled us completely out on November 6th of 2023 and and the two things that they didn't close out added up to $100.44 and they're charging me $159.14. When I asked why they said it was tax and when you asked to speak to a supervisor they give you the recovery unit to try to collect money. They will not put a supervisor on. They will not answer questions. They not a good company. Several times I was on the phone trying to resolve an issue and every time I was on the phone I was on the phone for more than an hour and a half and they keep putting you to different people and they will not answer questions. It's just like a game.

Verizon Wireless is trying to pull a fast one on me! It all started on May 8, 2025, when I ordered two iPhones. They arrived at my doorstep the very next day, but by May 10, I had already sent them back. I took the phones to a corporate store, got a receipt, and paid a $100 restocking fee. Fast forward to the following month, and I receive a bill along with a phone call from Verizon Wireless. I explained to them that I returned the phones and wasn’t using their service. They assured me that they would take care of the cancellation. Cool, I thought!

If you’re thinking about switching to Verizon—don’t. Verizon has been a complete nightmare. My bill was never consistent and always ended up higher than expected, with no clear explanation. I signed up for a promotional iPad at $10/month, but was constantly charged more. The signal was awful—at one point, no one in my entire department at work who had Verizon could get service. My WiFi box at home barely worked, and trying to get support was useless. The worst part? I’ve been fighting for months to cancel my account. I’ve gone into stores multiple times and spoken with numerous representatives who all told me my account was canceled. Yet I keep getting auto-charged monthly, and now I can’t even log in to see what these new charges are for—because my account is supposedly closed! Save yourself the headache. Stay far away from Verizon.

When I opted for the home wireless gateway, I had to pay $400 USD up front since I am Canadian and don't have a US credit history. No big deal, I'll be refunded at the end of my stay in Florida (9 April 2025). I had been assured by the Verizon finance department that the funds would be transferred directly to my credit card, I verified and confirmed this information several times. The gateway was mailed back to them 9 April 2025 but what I didn't know is that it's another company hired by them, Northlane/Onbe which processes their refunds, they are unaware of the conversations I had with Verizon. On May 19 2025 I receive an email mentioning a refund is on the way, they send a prepaid Mastercard at my Florida address, while I'm in Canada. After weeks and weeks or arguing with them, they finally send me a cheque through Purolator which I cash on 9 June 2025.

Their online chat is a joke. My 1 year old could do a better job. Tonight I've been on the chat for over 2 hours and they still haven't addressed my SIMPLE issue which is they overcharged me $82.90. The chat switched hands about an hour in and I had to start over with the new person. What county are these people in!?!?

Verizon was great for 10 years then they want to start taking away discounts that I've had almost my entire time as a customer and raised their prices then when you go to switch they're going to make it extremely difficult. I switched to Spectrum to save half of my bill, by the way the service is just as good I have noticed zero difference, to switch I had to pay off my phone then I was going to get reimbursed by Spectrum once I show my statements from the last 3 months and proof of paying off the device. Well, Verizon is going to lock you out of your account and not give you access to any of that information. Also, I was charged for a full month when I was switching at the beginning of my next billing cycle. Oh and how convenient their policy is, they can't end service in the middle of a billing cycle, you have to pay for the entire month. I wonder who made that policy??

Bait and switch. They offer all sorts of discounts but don't apply until after 30 days. Then after 30 days they don't apply them. You Then call and spend several hours on the phone for more fall promises just to in turn get hung up on, transferred or promised a call back that never comes. All after they pushed you past the return period. They have the absolute worst customer service. You can't believe one single person over the phone. So you go into the store for help just for them to tell you that you need to call customer service. The store says they are only sales and don't handle service. I canceled service and will deal with it thru collections.

I’ve been a loyal Verizon customer for years, but my recent experience has been beyond frustrating. In April, I went on a cruise and purchased the cruise Wi-Fi package. While in airplane mode, I received a Verizon text asking if I wanted to activate their cruise package for $22/day. I chose not to respond since I already had a cruise package through the ship. Later, I answered one phone call and was shocked to be charged nearly $80 (at $2.99/minute) because I hadn’t replied “Y” to that message — a detail buried in fine print. At the ports, we were charged $12/day per phone line — 6 charges total over 3 days — yet the service only worked properly at one of those ports. The rest of the time, texts wouldn’t go through, calls failed, and messages were delayed by hours. Still, I was charged full price for service that was nearly unusable.

On June 26, 2025 my Samsung Galaxy S23 Ultra 512 GB powered off with a full charge. The technician said it was a manufacturer defect and if it restarted we would need a new phone. This is the second time it's happened. It restarted the next day, still with a full charge. He put in a warranty replacement with a Samsung Galaxy S24 Ultra 512 GB and said it would arrive at our hotel within 24 hrs (we were on vacation). It did not arrive in 24 hrs. We called 48 hrs later, spoke to three reps and were told it would arrive well after our checkout date and we needed to cancel the order (which we did). We called back the following Wednesday to refill the replacement and we were on the phone for 2 hrs with zero progress. The next day we spent 4 hrs on the phone with zero progress.

Andrew at the store in Miami Oklahoma, at the new store, was so helpful. He went above and beyond to help me with my problem and service needs. Recommend him with 11/10 stars. The only issue I have is the service in Wyandotte where my Dad lives is not very good, if there is any at all. There needs to be a tower installed in the Wyandotte Oklahoma area.

This is by far the WORST service I have ever had! My new phone didn’t get all my incoming calls most went straight to voicemail after months of trying to figure out the issue it was never resolved and I moved on to another provider! Do not recommend!

I've been a Verizon Wireless customer for more than 27 years. I've stayed with them because the service is better than all others I've tried, but I am routinely frustrated with inconsistent billing for fixed services and generally poor technical support. They can fix minor phone restart or router restart issues, but fail at real network troubleshooting. If I could use local only cell service I would switch immediately, but I need nationwide and European service and VZW is decent for that. Bottom line they're just above poor quality.

After 20+ yrs. I’m done! Traded my iPhone in for the new 16 Pro Max. Less than a week it froze up. Was sent a refurbished phone as a replacement. Still being charged for a brand new one. Scammy! Wrong!

I am extremely dissatisfied with Verizon Business due to unauthorized charges and poor customer service. I was charged for two phone lines that I never used and had already canceled. These lines were on autopay, and when I noticed the charges, I immediately called Verizon. They assured me that the issue would be fixed and the charges removed, but nothing was ever done.

5g with this company is a scam, my phone worked way better on T-Mobile so I’m just gonna switch back! If you're thinking about going to Verizon I would say go to T-Mobile instead. Your service will be faster and they just have a better all around atmosphere

Would like to complement staff at the Southlake, Texas location for their help and patience with my cell phone. Service for my phone had been turned off due to a past bill not being sent by my bank for payment. Within 20 minutes, had past bill June issue corrected and phone back up and running.

Verizon mobile is fine. We also got their wifi and TV service. We were sold a monthly $138 dollar plan and then received 2 bills for $506. They added FiOS tv services without our knowledge and refused to take them off. Again, mobile is great. Do not get Verizon internet or TV.

Online only! Get iPhone 16 pro on us with any myplan. No trade in req’d & free pro on the go same day delivery. Limited time only. Don't do it. They have been charging me every month for the new phone. I was on the phone for 1.5 hours trying to fix the issue the agent had to get three approvals just to submit a ticket even though I call every month with the same issue of being charged for a free phone.

I was a customer for twenty years and my bill kept going up and up. I added a mobile hotspot that I never received. I stopped service on all lines including the orbit hotspot. I continued receiving bills for the hotspot and had to pay a past due balance to be free. Horrible experience with a company focused on greed and not customer service.

Do not go to Verizon!!! They have no customer service and you will have to call every month to get your bill fix because it keeps increasing with no clear explanation. Then when you cancel. they will send you your "last bill". You pay it thinking your finally free of the nightmare they have put you through only to receive another bill after that with again no clear explanation to the charges. So now I get to go to the attorney general so they can investigate. If you have had the same experience I would do the same. They shouldn't be able to get away from this!

I switched from Boost Mobile to Verizon no contract in hopes of getting better service coverage. They gave me a "free phone" when I got the service. I have never experienced the prices they promised and literally have to contact customer service in order to negotiate my bill with them monthly. Consistently $90-$100, not the $60 they promised. Now I'm 'locked in' to my 'no contract' until I pay what they arbitrarily say I owe them. Beware of this con.

Verizon is now garbage over the past 1-3 years! Anytime you need to contact customer service they charge you a fee of $10 and customer support/service is non-existent! Rates and fees are way above T-Mobile or other carriers…. I’m done with Verizon after 20years of service! When I go to Verizon dealership they can’t even get through to customer service directly, so me the user gets the $10 fee! Spoke to them today to reactivate my account and couldn’t get it reactivated with having a payment plan! Bedminster, NJ corporate office need to rethink their approach, cause their loosing customers at a significant rate! 5G network is unacceptable yet they charge you for 5G plans only!

Tiffany at the 2690 hwy 95 bullhead city Arizona was fantastic 😊. She solved my phone problem within minutes. Thank you so much Tiffany. She also showed me how to resolve any future problems.

Verizon is a 💩 service, they lie to you, 2 to 4 hour waiting time to talk to someone then you can barely understand them then they don't know what they are doing, very poor customer service and very poor phone service, don't waste your money on this sorry azz company, oh they show you a free phone, just for you, put zip code in, oh sorry not in your area, another bull💩 lie, you have lost me as a customer plus many others in my family, lol it won't let me click thumbs down when it asks if I'd recommend them to my family, also, when they sign me up for free phone service, I have to wait 7 to 10 days to get a sims card but my sister and cousin never got a sims card and their service is being paid by free programs, poor quality, poor customer service, poor phone service, JUNK.

Verizon is by far the worst company. They have given us the run around for over a year trying to get a line removed, so we left them. I was a customer for 24 years. They don’t do anything for customers!!! Do yourself a favor and don’t go with them!!!

Disappointed Customer After 20+ Years of Loyalty**. I have been a Verizon customer for over 20 years and have never had any issues—until this year. Unfortunately, my recent experience has been extremely disappointing and frustrating. It all started when I pre-ordered the Samsung S25 Ultra, which was supposed to come with a $1,000 trade-in credit. I placed the order, received a QR code to return my old phone, and anticipated a smooth process. However, just four days after receiving my new phone, I was shocked to find a message indicating I had already turned in the old device. Of course, that’s impossible since I still had the phone in my possession.

If you want to have stressful customer service because they are not intelligent, then use Verizon. I ordered a phone on April 1st with an estimated arrival April 8th, 2025. The UPS driver left a sticky with address to pick it up at an Access Point. I went to the Access Point the next day with the person there saying it was never dropped off. When I called UPS, they said only Verizon can put in a claim that it has been lost. I called Verizon several times over the month, with what I thought was a resolution on May 2nd, 2025. They said they would cancel the order, and would make it right. Well, today, June 24th, 2025, I receive a notification from My Verizon that the phone ordered on April 1st has been delivered. So now, I have to go to a Verizon store to let them know once again that I never received this phone.

A couple of months ago, I was assisting my mom with opening her first cell phone account. She has difficulty speaking on the phone, so I don't for her. I'm also POA and DPOA. We spent over an hour on the phone, I kept handing off the phone for her to give consent to open the account. Eventually, I had to leave, but I had told them I had both POA and DPOA, plus they had her agreeing 3 times and signing prior and also being there while I talked to them. For "whatever reason" the phone wasn't activating. The fourth time, I signed for them.

Holy cow, I’ve been waiting for some time here at the Verizon corporate store in Ocala and they have a couple of people just walking around. The service at the AT&T corporate store is night and day compared to these jokers. I’m so happy I switched, not only for the savings but everything else included. I asked Mike for help since he was just walking around telling people how long their wait is and he said, ”I only delegate“. So I got angry and said thanks for getting his steps in and he got offended that someone called him on his lack of customer service and asked us to leave after waiting 30 minutes. I’m so happy I left this ridiculous company that obviously doesn’t care about customers.

I was locked in with a contract with Verizon but if I can cut it I’ll cut it right away. For more than a yr I have been calling Verizon every month just for my bill to be fixed and for my promotion. Promised by multiple people, asked me to call the agent who did my account as well as the manager under my account, all useless. Told me they can’t help but call customer service instead. I bought out an iPad but they still charge me as if I didn’t, we have returned a device last May but still billed me for not returning it but thankfully we kept the tracking number of the return item and they received it May 2025 but still billed us for it this June. So have to called again and as expected the bill is way over that what should be.

NEVER purchase Apple, Asurion OR Verizon! Everything is false that they say. It has been 12 DAYS since I’ve had a phone. I paid two different Insurances for my iPhone 16, one through ASURION/VERIZON and one through APPLE. When they make you pay that extra $40 a month for their so called SAME DAY replacement **. IT is all a scam! They not Only DO not care about YOU they LIE and make you go around in circles for weeks, saying go to verizon, I go to 3 different Stores after being on the phone for 5 days with people who do not understand what I am saying. THEN out on hold and have to explain what I just said AGAIN to a new person, mind you I had to BORROW other people’s phones to call them.

If I could give Verizon a 0 star review I would, and this comes after 17 years of having services through them. $340 a month for three phones. I recently switched from Verizon to T-Mobile and so far couldn't be happier. Better coverage, lower prices and top notch customer service. After discontinued service, these thieves continued to deduct money from my account, and of course, there was nothing they could do. It was a system error. I'd rather have Mint Mobile than Verizon ever again.

I’ve had Verizon for more than five years. I’m not sure why I keep renewing my service with them. I Door Dash to make a little extra money. Most of the time I can’t get any bars showing I have service. I see their commercials and all that they offer and they are full of crap.. I will not continue with them. They lie. I can’t even get enough service to deliver for door dash. Y'all suck in Hazel Green, new Market, Toney, Huntsville, Madison, park City. Refund my money.

I’ve been a loyal Verizon customer for almost 6 years, and honestly, things have gone downhill. I ordered a phone on the 15th, and not only have I still not received it, but Verizon keeps changing the delivery date with no clear explanation. Meanwhile, I ordered from Shein just yesterday and the day before, and everything has already shipped. How does that make any sense? A major company like Verizon should be able to handle logistics better than a fast fashion site. This whole experience has been incredibly frustrating. I used to trust Verizon, but lately, they’ve been getting worse and worse. I'm seriously considering switching providers if this is what I can expect going forward.

The service coverage in East Asheville is horrible and unreliable. Dropped calls. Unable to receive messages. 1/4 bars on my phone. Spoke with 4 agents from their “troubleshooting” team. Two promised some phone network extenders. Received none. Barely fought off one agent from here trying to sell me another line for my iPhone 13 that works fine everywhere else. The manager is as useless as the rest of the team. Verizon guys are worse than ** scammers. They steal your life!

This company is by far the worst phone company. The warranty they trick you with isn’t even a warranty. They have every excuse to be able not cover anything. Then on top of them being rude and unprofessional, they charge you to be treated like a pile of poo. Wish I could use other words but I would like my review to stay up. If there was another phone company with their coverage I would recommend using that company instead. Verizon is just a bunch of ** that get paid to tell you to screw off pretty much. No care for their customers whatsoever. Mind you I’ve been with Verizon for over 15 years. So I’ve seen the downfall to this company. Terrible.

Forces you to pay entire bill not pro-rated upon cancellation, makes it impossible to close your account, robot answering machine is awful. DO NOT USE VERIZON. I will never be using this useless internet service again.

The sale tatics of Verizon door to door employees appears to be careless, unprofessional, pushy and with aggressive back/forth communications by their employees. I had a terrible experience with two workers wearing Verizon work vests while attempting to throw out garbage; one more than the other was combative and unprofessional. He also refused to leave the building when asked, even though he then entered it without permission. This not only shows lack of communication & customer service skills and represents unprofessional business tactics by Verizon, it also poses risk and safety concerns to patrons. I have a video of sep. interactions with same employee.

Verizon convinced me to move all my numbers to a business account to save money. Their inexperienced employee left my wife’s number in the old account. They charged us separately for 18 months. When I discovered this, I couldn’t get anyone that understands English to talk to me. I went to the store and they said call the number. After hours of explaining and re-explaining they told me they would elevate the complaint and a supervisor would call me. Bull! Nobody called. They are poorly managed, they are dishonest and they are stupid.

DO NOT BUY A PHONE FROM THIS VERIZON STORE!!! (Coburg Rd, Eugene Oregon) I originally reviewed this store positively, 2 years ago. I commended them on their customer service. Then came the end of 2024 and I needed a new phone. I originally went to Best Buy to buy a cheap unlocked phone. However this time the phone wouldn't connect to the network so I had to return it. I then thought it would be easier to just go to Verizon and get the cheapest phone they had. HUGE MISTAKE. I was greeted at the door by a young man. I asked him what the cheapest phone they had. He told me they had a promotion to get a FREE Google Pixel 9. I was ecstatic as you can't beat free!

The racism and the ignorance I experienced in a Verizon store was absolutely disgusting to me. I tried calling to get a corporate manager. They refused because I don't have an account. Lol. Unbelievably stupid. Now I'll contact a lawyer!!!!

Terrible company. Loyal customers are rewarded by ever increasing bills and when you dare to cancel your account they strike back with retaliatory attempts to charge you despite the fact your phones were paid in full and service was cancelled prior to the next billing cycle. Look elsewhere. There are better options.

What a complete joke! Do NOT purchase the insurance, as they will only provide you with a refurbished phone. As a Verizon customer for over 20 years and never having had to have a phone replaced, you’d think the replacement phone would be new. Refurbished is used. Refurbished is buying someone else’s problem. New/used phone has taken hours and hours and hours to transfer and music files still not working or able to download. What a complete scam. Great job Asurion and Verizon. Another one bites the dust.

I normally don’t write reviews, but this experience with Verizon’s customer service was incredibly frustrating. I absolutely dread calling their support line because the call centers are outsourced to the Philippines. The representatives often just read from a script and don’t fully understand the nuances of how things work here in the U.S. due to different systems and cultural context.

At home, wanting to use a map function. Nothing. Did a speed test. Download 1.32; upload 0.01. Called Verizon for help yesterday. Did a network reset. Worked good for 3-4 hours, then nothing again. Can't get online to verizon account. Not the first time! Service sucks!!!

We tried to take my wife off a Verizon wireless corporate account and set up a personal account. We spent over 5 hours trying to make the switch and set up a billing plan. It never happened they kept running us in circles. In fact when it came time to choose a billing plan they sent us to Consumer Cellular. Finally, we gave up and went to T-Mobile who got us set up in one hour.

I had my internet and phone through Verizon Wireless for 11 years, speaking to a live person cost me $10 every time I called. Their reps are rude, give bogus information, and constantly pass you from person to person like it was like a game to them. I'd get answers from one rep only to find out they lied. If they made a mistake they wouldn't fix it. Getting someone who spoke "English", that you could understand, was also a nightmare. I only stuck with them because I had no other choices in this rural area. Finally, Spectrum extended their area so I immediately dumped Verizon Wireless. I cancelled svc. on May 21, they turned around and charged me $149+ for another month, on the 22nd., when my next billing cycle didn't start until June 2nd. Now, I'm fighting them to get my money back. Save yourself a lot of anger and headaches, don't do business with them.

Wish I could give negative 10 stars. Because the CEO and shareholders are greedy, money hungry. You get stuck with AI, not a human and spend 10 minutes trying to get a non english speaking human with zero customer service. Sick of the I apologize comments, fix the issue and shut up. This is the 5th time they gave reduced 5G internet speed saying my router is not at the address I listed. It never moved so bad technology on their part. They seriously lack customer skilled employees and run by very greedy CEO and shareholders that don't care about the customer. Stay away if you want good service. Verizon does not know the meaning of good customer service or reliable service

I didn’t get a chance to be a customer. They are so ridiculous. I tried to put in a phone and get a new phone for my girlfriend, trading my iPhone and get a iPhone for me +2 watches, I literally can’t get past the process of buying it. Because they keep telling me that my identity can’t be verified because they don’t know how to process the application, right billing address is wrong, even though I put it on the right information, my ID information it’s on my utilities bills.

Worst service in the game! Couldn't get to a live person ever, an agent was never in chat. Horrible. I been going through this for weeks. Can't login the app that support assistant is a joke and you just never get through to anyone

Verizon is a horrible company. They make it impossible for you to leave and change carriers. A lot of places, their service didn't work and I was using WiFi. I'm like if I have to use wifi in a lot of places then why am I being charged so damn much?! I changed carriers to one I'm paying much less for. They made it a pain to do so. I got a new sim card for the new carrier and it didn't work. I went to a physical location for the carrier. They told me the phone was still locked (had the phone for over two years and it's paid off).

We been with Verizon for 25 years until today we decided that we have to cancel and it’s time to switch. I was on the phone today for five hours, each representative tell me a different story. No one cares for 25 years loyalty and each one of them so careless, lying and rude. These people Verizon hired to work from home, they are rude and don’t care. The number one reason we were customers for 25 years is their customer service, but sadly that went downhill so bad I tried to contact corrupt, they said their number is private. Wow, seriously, we send an email to corrupt but good luck to us, we been paying thousands of dollars for four lines for 25 years, yet no one cares, this week we are going to switch, just advise to everyone thinking about Verizon. Honestly don’t, they are very expensive and if they don’t care about loyal customers, imagine how they will treat the new ones.

Verizon is straight garbage! I have AT&T (they're not far behind), called them for faster internet; I was advised that I had to get a new router from Verizon! I've been hung up on, cold transferred without notice (from both companies). One Verizon rep answered - I could barely hear her...then she asked me to hold but muted me a few times for several minutes (not a sound of music). Plus, I do call center work so I know the games! There was to much incompetence for a simple request...a simple question turned into a 10 day battle with these clowns (both companies). Verizon couldn't give me anything service for free! And AT&T is close to being cancelled.

Turned in equipment at a Verizon store but they billed me for another 3 weeks. When I called they were not willing to help in any way. It's obvious they only care about the dollars they can get from you and not customer satisfaction. Surely won't do any business with Verizon in the future.

What a terrible company. They billed me for a streaming service I didn't have, then refused to refund my money even though the service was never received and I never actually wanted it. Customer service communicates with you in a way that shows they're not paying any attention to what you're saying. They will call you once and then immediately send you a template email claiming they've been calling you for days. They don't solve problems and don't care if they actually help you. I closed my account and they're still trying to bill me for something, but I can't pay it online because they immediately shut off my login. I don't know why anyone chooses to have service from this ship of fools.

Went to Verizon to ask why I'm paying for a phone that I no longer have they told me that it's because I have to pay for it when the one representative told me back in January it was paid for and I could use it for back up or sell it.

Spent 19 years with Verizon Wireless, and never missed a payment. They most recently offered us a promotion on new devices but now won't stand behind the offer. They are blaming the misinformation on an employee in one of THEIR stores, but still will not accept accountability. They don't care that we have been with them for almost 2 decades. No loyalty. Stay away from Verizon!

I’m a personal assistant for Ms ** who is an 89 year old senior but very savvy for age and needed a phone upgrade. She was reluctant to upgrade and learn how to maneuver a new phone at her age and was comfortable with her outdated phone. Ms. ** needed more storage to move forward and deleting apps etc. would not fully help her case. Upon entering your store in Kernersville NC, we were greeted by Zane. He was very professional, friendly and took a caring and understanding approach to assisting Ms. **. He thoroughly explained everything to make her feel not pressured and assured her that the bill wouldn’t be impacted with the upgrade. He even went to her car after the business was done and connected her new phone to the Bluetooth.

I will never do business with Verizon again. Have been lied to numerous times. Verizon will give you service, but the service comes with lies. If you pay for the phone up front, however when you turn off the service they charge you again. The customer service is horrible and trying to get to a person is a nightmare. Do not use Verizon!!!

Complete crap. They've gotten so big they treat their customers like dog ** and expect us to keep coming back. Rude and disregarding of my issues with them when I speak with any customer service rep.

Horrendous customer service. I switched to T-Mobile and was putting off my phone upgrade for years because every time I got a new phone Verizon would not transfer my data over to the new phone. The lazy customer service rep would just give up after 20 minutes when the data transfer didn’t work right away. Then I went to T-Mobile yesterday when my iPhone busted and they transferred my data no problem, and in 40 minutes time! Verizon was my carrier for years and never once did this for me. Horrible.

I've been a Verizon customer for over 23 years and the company has gone downhill. They no longer care about their customers, you're just a number and they couldn't care less about you. The past year they have sent me offers they refuse to honor and they are famous for putting you on long hold times then disconnecting your call.

Poor customer service, the bill is vague and overpriced. I have been a customer for over 2 years with much better support back then, no one seems to know anything about the extra fees on my bill, they just repeat what I can see for myself.

Verizon Wireless devastated my family. On May 25, 2025, I was told by multiple Verizon agents that my account was in good standing and to disregard a disconnection warning I received. I was paid in full, on autopay, and had no missed payments. I believed them. On May 26, Verizon terminated all of my lines—without warning. That included the line of my 75-year-old father, a retired public school special education teacher, who had just ported his number over from Optimum six days prior. That number was tied to all of his doctors and medical contacts. He had just undergone knee replacement surgery. He now had no phone, no way to call 911, no way to reach me or any of our family.

We also decided to get the special on two different TV Service because it was going to cost only $10 per month for each. But they never gave us the way to connect it to our smart TV. We called customer support and they told us they would send us the link to connect them. We never go one of them but it did take a couple of days to get one of them finally.

I recently had some issues with my phone service and called customer service only to spend several hours with the Verizon assistant before getting to an actual rep. The first one told me that my phone wasn't working properly because my plan was now obsolete. He tried setting me up with another plan that was more than double of what I was paying. After several minutes he finally told me he had another plan that was the same price as my old plan, so he switched the plan. The next day, I had no data service. Another few hours on the phone and the next person told me it was my SIM card. The next person told me it was a faulty tower. They switched towers and sent me a SIM card.

Worst customer service. Very very difficult to connect customer service. Normally it may take 60 -90 mins for simple query. Customer service cannot be understand your query. It's totally waste of money.

I traded my old phone in after 10 years. Verizon informed me one month later that they trapped me in a 3 yr agreement. Then the spam calls started. They sold my number, my wife's number to every scammer on earth. Beware people.

They never back up what they say. I ordered an iPhone on an offer. Never got delivered because it had apartment number missing. Asked the agents to add the apt number so that it could be delivered, they said they did it. I asked them twice. But they never did it. So, it got returned to the sender. I chatted with them and some agent said I would get the same offer regardless of if the offer is expired or not. Then next dude says it is not available anymore. Never got the upgrade phone and now the offer doesn’t exist because they botched it. Every time you chat with someone, they say something different. So disappointing and frustrating. Yet they advertise as the best in the country.

5-30-25. Zero Verizon service bars in much of City of Kuna, Idaho. Most don't realize that Verizon & AT&T has a monopoly on 'monitored' Home & Business Security Subscription services nationwide. Three years ago Verizon installed a signal booster in our home to provide minimal service & a few months ago the signal booster 'Verizon installed' quit working. Loss of Verizon's signal not only disabled our home security system it also removed my wife's ability to control her Cochlear Hearing Implant that relies on her Iphone signal. I've spent many days & hours on the phone with Verizon's Customer service Christina to correct this 10 year long community problem & was told that Verizon no longer makes service repair calls, that leaves customers to serve as Verizon's unpaid & unskilled repair techs.

We bought phones from Verizon online. They told us the store will activate them at no cost, then the store told us since we didn't buy the from the store, it would cost us $50 per phone to activate them. Then the woman at customer service at Verizon said it's the store that decides if they want to charge us $50 per phone to activate the phones. They refused to activate the phones unless we agreed to a $50 activation fee per phone. That's after they said they waived the activation fee then I just got a $350 phone bill from Verizon for 2 phones. They refuse to activate unless we pay a $50 activation fee per phone.

The way Verizon runs the company in general is ridiculous due to the way the customer base is treated!! I have recently switched carriers and it is absolutely horrible for existing and for customers that switched to other carriers!!! I hated the experiences I had while I was a customer. Could not get away fast enough. They really do not care about their existing customers raising prices and always trying to get away from proper customer support. I would give an example but there are way too many.

My husband had to get a new phone, after “losing” his on the 303, so we headed to Lake Pleasant Pkwy Verizon Store. Because Verizon was offering a phone upgrade, we both decided to take advantage to the offer. Krayshann helped us with this transaction and he was FANTASTIC! I already gave him a Thumb's up on the Verizon Review, But, this review is specifically for Wes, who helped us today set up my husband’s phone after we “remembered” his Apple PW! Wes was patient, customer focused and extremely helpful. He set up my husband’s phone and sent us on our way - quite pleased AGAIN with this Verizon Store AND their EXCELLENT Staff! Mr. Manager - keep hiring these great employees!

Verizon has been abusing and price gouging rural consumers for decades and only getting worse with their CRM and service model and "fees". Shady sales tactics too for device and overcharging those too. Data abuses, brokering and breaches in their "operation" and 3rd party model too (pre and post GDPR). Illinois is bad.

Stephany at Verizon (the Glen; Glenview, IL) is the most helpful, patient, understanding person that I have dealt with in a retail store. She is kind and has a simple way of explaining products and services offered. I will return to this location and work with her whenever I have a question or issue that needs resolving. Thanks Stephany, for being an outstanding employee and offering top-notch customer service.

I try not to go to Verizon often, as I am not technology savvy. I'm in the middle of a bunch of stuff and neither of my phones were working. I am getting ready to have major surgery, plus I've got a contract on my house, so I only had 20 minutes until my next appointment. When I signed in, there were 5 people in front of me. Paul was roaming the store, checking on everyone. I told him that both phones were not working, I have a lot going on, and I had 20 minutes, or I'd come back after my appointment. He helped me right away, fixed both phones, and I was out the door and made my appointment on time!!! What a relief! Kudos to Paul at the Mount Peasant, SC location! He deserves a raise!

The service is good, but the customer service sucks! They replaced a brand new defective phone, and told me no charge. Then they added a 329.00 fee for damaged device. The problem was from the get go. Faulty camera, but after 4 different calls and multiple hours on the phone, they state it will take 2 months to reimburse me. Every representative I talked with all stated the charge would be removed, but they all stated different time frames. If you want to get screwed, get Verizon!! I have had them for over 11 years. Once this is sorted out, will not have them much longer!!

This company has serious technical flaws: the app rarely works. It frequently tells me my account, which has three devices, does not have a manager. BUT it drafts my bank account every month. After 2.25 hours on the phone with 5, yes 5, CSRs, I was told I had to open a new account. Their mismanagement consumes the customer’s precious time with no compensation whatsoever. When I said I was now motivated to switch to AT&T they said, “Go ahead.” So I did.

For 4 Days, I have been trying to trade my iPhone in for new one. I will not bore you with the whole story. However, after 4 Days & more than 8 hours on the phone & a visit to Verizon store. I still do not have a new contract or phone. If I was not on a Family plan, I would cancel our account, but this would affect 5 other people. With that said, if you are considering to give Verizon a try. Please do not engage with this HORRIBLE Company.

This is the worst experience I have ever had in my entire life. Attention! Future Verizon customer. Do not make the mistake of opening an account with Verizon. Check out other companies that might treat and respect you better. I have been a Verizon customer for 10 years and what happened yesterday was a total nightmare. I will definitely be replacing my phones and will never return to this company in the future. I arrived around 7:50 p.m. to a Verizon store that is near my house because Verizon customer service on the phone was unable to help me resolve the issue I was having with my phone.

They offered me a deal to upgrade my phone and used it as a bait and switch to get me to pay them $105 and then $10 more a month. When I brought my old phone by the guy working there looked like he felt bad for me and told me my best was to deal with customer service. Once I pay them off for this I'll just switch to someone less shady.

Every plan available has credits that only last a few months to a year. After that time Verizon will remove the bogus credits and raise your bill. This is a bait and switch tactic and should be stopped. DO NOT USE VERIZON WIRELESS AS A PROVIDER!

I have this phone service for years thru a family plan, I have an annoying issue started almost year ago by receiving over 30 potential spam calls every day!!!! Driving me crazy!! I called customer service about this problem. They had me install Verizon call filter app, so I did install the app but unfortunately I am still receiving the potential spam calls everyday!!! Is not the good customer service quality for a big company like Verizon!!! 😡 I went to the Verizon store and spoke to a manager about the problem and he tried to convince me to pay money every month in order to stop the spam calls!!! REALLY VERIZON???? I hope from Verizon technical support to resolve this issue and I don’t have to pay money for that!!! This is an improper service.

I went to the Verizon Shop on rt near Target. I worked with Jay and he was amazing. I was clueless...and he could not have been more helpful. He listened to me, and provided exactly the phone and service that I needed. I could not be more pleased. Often the tech guys talk down to people who are not so versed in technology. Jay is not like that. He patiently explained everything. This was a great experience.

I've had multiple issues and every time I call for answers and solutions I get directed to a call center that is never able to solve their problems. This time I am being charge $1200 because they unable to locate defective phone I returned months ago. I speak with people that I can barely understand because they are obviously out of the US, they have kept on the phone for several hours and at the end they hang up on me like it's a joke to them.

Verizon is the worst company to go with. Their customer service is the worst. They transfer you to people with don't know the company's policies. They give you the runaround just for them to deny you from their services. Horrible company.

I have been a Verizon customer for years. My bill has been skyrocketing for MONTH after month after month after month. The problem started when a family member left with a phone and it was terminated. Each month, this account has gotten significantly MORE expensive literally every single month. This is absolutely ridiculous.

Switching over to Verizon Wireless was a NIGHTMARE! Promised services are not kept. Exceptions of service deliveries is not clearly stated at time of sign up. One call to an agent says one thing, another different. Billing is questionable but they have their own versions which I think is questionable. I switched to Verizon believing that it would be better but turned out to be a nightmare. So I switched back. Verizon Wireless - NEVER AGAIN. Buyer beware. Awful service.

First we have been Verizon customers for years and for the majority of this time sales, service and support has been good. Now for the most recent dealings that have been anything but truthful. We stopped in the local Verizon store in Vero Beach FL (an actual Verizon store) since both our phones were old and just giving out. We simply wanted a phone that was efficient and with a long battery life. The sales professional was courteous enough, and the began to tell us all the response to stay with the plan and that we would lower our monthlies. Even mentioned that the new phones had a full protection for the life of the 3 years that was free. That was a blatant lie, Saturday I received an email that each line was being charged $19 per month for the Asurion protection, yes we canceled immediately. Integrity was not this sales persons intention. Just about making extra commission.

I've been with VW since I had my first cell. Service was fantastic even out of the country. 2 lines and is over $140 with best plan offered. Never lost service, not even at home. One day lost service for a whole day. Since then the speed is awful. Little to no service. I have to go outside or near my window to have decent reception and be able to watch a show.

If there were negative stars to give...they would get them. Verizon provides terrible customer service. Their answering system is so awful, the time it takes to get thru automation just to be put on hold is totally unacceptable. When you finally reach a live person after hrs of hold time, they transfer you multiple times only to disconnect you. They have no compassion to assist people in natural disaster areas, and continually raise their rates and fees. They have a monopoly in the rural areas which is not right. They create more of a financial hardship for those they claim to help. If at possible to find another carrier in your area, do it ASAP!

Verizon sucks!, Bad customer service!, I had internet and phone service with Verizon for 1 week and went back to Spectrum, now I'm receiving 30 to 35 spam calls a day!, These amount of spam calls never happened before until I went with Verizon!

Verizon conducted an update on 5/6/2025, at 8:08 pm, which totally messed up my cell phone. Not sure if it was a Samsung or Verizon Update, but all one in the same. On 5/8/2025, I tried to text someone and noticed that I didn’t have a “$” sign option on the screen. It was a weird equal sign with a lightening bolt through it. I called Tech Coach from my phone and spoke to (Ronel ID# **) who had no idea what he was doing. He said he would just order me a replacement phone (ORDER# **) to be delivered to my home the next day.

They made me cancel my account so they could take away my Amazon gift card they promised, while canceling and resigning me up they added charges to my account. I called to get help creating an account they could not help me sign in, then said I had to pay over the phone (all their fault for that), regardless of them making me pay this way they charged me extra for paying on the phone (the only way for me to pay because they don’t know how their own system work). And on top of of that when you do call it sends you to the wrong department every time. I would like them to fix their problems instead of charging their customers for their problems without even letting them know.

After I purchased 2 $1000 android phones I was told all charges were included! Liars! Every month there is an add on for call filter/insurance (which I told the sales person at time of purchase I did not want) and more. Do not do business with Verizon!

The bills are high. No help to solve issues. They hang up the phone. No one solve anything. They keep transferring me and take your money. I had it with them. The customer service not good. Seems like they don’t want customers.

Two months ago I disconnected all services with Verizon (our cell phone carrier) and was assured my disconnection was complete and that I would receive no more bills. The next month I get a bill and I call and they say there was one line left connected so that's why you're getting a bill. I paid that bill and was assured I was now fully disconnected (they said they don't give confirmation numbers for that). Today I got another bill for that same leftover line and called and was told there was no record of my previous disconnection. "Ma'am," the person said, "you have to make sure you get a confirmation number for all changes to your account." He transferred me to someone who claimed they disconnected me. "Can I please have a confirmation number," I asked. "We don't give those," the person said. Stay tuned for next month when I will yet again disconnect the remaining line and pay a third monthly bill from Verizon after disconnecting all services.

At the time of the tornado in Pleasant Hill, I lost my home of 35 years and most of what I own; this included over half of my income for a time. Forced to start over, one of the first things I did was to contact Verizon and let you know that I would pay what I could, when I could and that during this time phone service was vital. Moving from one location to another I discovered how poor my coverage actually was.

I wish I would have read this before changing to them. They lie about everything! They promised that if you get this service you are able to get promotional items.. They lie to you to get you to get the service them put you on a runaround for the things.

Verizon customer service is a joke. They are not knowledgeable to help in resolving customer issues and do not take accountability their errors. Let alone the supervisors will hang up on you! They do not compare to T-mobile's customer service. It's unbelievable how many bad reviews they have but after yesterday I definitely can understand why!

Grifters who are doing nothing but scamming their users. Surprise price hikes, terrible customer service, spotty service. You'd be better off with literally any other phone provider. Avoid at all costs.

Unfortunately I'm at the point I need to leave Verizon. The service is awesome when it's not during peak times....Try and use the Internet between 5 pm and 11pm, forget it. Tried getting resolved more times than I can count with the understanding I should also pay for their home wifi....So I guess anyone that has internet and doesn't go anywhere or need to use their phone it would be good for.... Anyone else it's completely useless.

BEWARE of ZERO accountability and ZERO help with Business Customer Services. I have called over 20 times (5 times today) and recorded calls over last few months when I was told this would be taken care of and still hasn’t with no help in sight or contacts to call to help me with it. Just, "Sorry. This is best I can do from customer services, billing, corporate 212 number." They have owned by their own admission at least 6 times that it is a business account error but have no real way to fix it. This last phone after 2 hours of waiting was told to go to the local store but local store says, "Don’t know why they sent you here because we can not back date your account to assist you with the error…." Constant Goose chase and LIES.

This has been the worst experience I have ever had with a phone company. We have been told so many lies and it just continues. We just switched over and I regret it. I will be going back to the previous carrier. Horrible!!!

I am not satisfied with the Verizon Wi-Fi signal in my coverage area. Before switching to Verizon, we were assured by their sales representatives that a new Wi-Fi tower had been installed. However, since making the switch, our phones have been working very slowly, and we frequently have to refresh the pages. We are now locked into a three-year contract and feel as though missed led.

You cannot get a hold of Verizon anymore. They really make it difficult for you to do any kind of business with them, especially when it comes to fixing your phone. I’ve been without a phone for over a week now and now waiting for another one because the one they sent me didn’t work. Very very disappointed that Verizon has dropped off the scale when it comes to customer service that used to be one of the best. Now they are the absolute worst.

This is the worse company I have ever dealt with starting with store staff to Customer Service. Be aware that rip you off from the beginning and there is very little recourse. Note: Verizon offered me a price for wireless service & doubled it when I got my bill. Then no one would help resolve the issue. In 90 days I was charged over $800. Please do due diligence if you choose to go with Verizon

I’ve been a Verizon wireless customer for nearly a decade now. I have not had any problems until the last two years. Every month I have to call and have charges removed from my bill because they keep charging me taxes from a state and city that neither one of my Verizon wireless Lines phones plans are in. Every month, why is it not a simple removal of the charges from the account permanently? I am overjoyed that I have to call Verizon again this month and wait online for nearly an hour for the customer service person to give me a discount not asking for a discount. I would like the charges permanently removed and I understand that it’s under two dollars, however it is the principle of the fact that I am being charged taxes for another state and city. I wish you would figure out the problem because it is annoying and I can’t wait to dump you as a carrier because of it.

I had Verizon for 13 years, my wife for 16 years and we both cancelled and moved on this week. Two reasons for changing carriers; Number 1, while building a house and moving I had the misfortune of living in a pocket of poor coverage. Working from home was impossible. I made at least 15 calls with no results. I wrote to the CEO and his office responded, confirmed the poor coverage then overnighted a signal booster. The cure and acknowledgment of the problem happened in 15 minutes after months of promises of an investigation & resolution.

I did have a past due payment and my services were cut off, even though I had spoken with a representative beforehand to postpone the due date. I made a partial payment with a promise to pay in two weeks. Only for my services to be interrupted the following day. The system would not let me speak with an agent and I was forced to pay the remaining balance (with funds that I needed to use to pay another bill) to restore my services.

5g on my phone sucks. 7 Mbps down 0.5 Mbps up. Cell service at my home in a medium size city has only 1 bar. I really do not see an upside to paying the big bills at Verizon for such crap tastic service.

My brother passed away in February 2025 and I’ve been wrapping up his accounts. It hasn’t been easy to get through to most of the services he used – the gas company, electric company, internet service, health insurance, the post office, Medicare, and many more.. but I have to call out Verizon Wireless for having the absolute worst customer “service” of all. Between the endless voice prompts that prevent you from speaking with a live agent, to the very few agents you can reach who cannot help you after all if you lie to the prompts, Verizon Wireless customer “service” has been the most time consuming, frustrating, and unhelpful of all.

I signed up with Verizon and I had to get a new number for various reasons but that wasn't a deal breaker at that point. I worked with the salesperson who I specifically told that I needed a standard size phone, explaining I needed the smaller phone because of my small hands and I was sent an S24 FE, which is exactly what I did not ask for or need. After a week trying to manage with that phone, I began working and interacting with customer service, mostly on chat to solve the problem by exchanging the phone for a proper sized one. If I'd known what I was getting into I would have just canceled service right away. What ended up happening is that I had to deal with customer service, mostly through chat which is laborious, for over two days off and on, which culminated on a Saturday evening, after I had been working with their tech department from Saturday afternoon to literally midnight.

If I could leave minus 5 stars I would. This has got to be the absolute worst experience I have had with a company. I am trying to resolve an issue on my bill that seemingly can't be resolved. I've been to the store(s) numerous times. I have been on chats for hours. I've been on customer support calls for hours. They say it is resolved, and then nothing happens. My bill was supposed to be $125/month according to the guy at the store that sold us this load of crap. Guess what? The bill is $250 every month. I hate this company so much I seriously don't even want a phone anymore. VERIZON SUUUCCCKKKS.

My wife & I have been faithful Verizon customers for 19 years. Home internet and mobile service. Prices continually would rise, becoming unaffordable. We started seeing good deals from other carriers. We reached out to Verizon "as a courtesy" to give them the opportunity to match or even get close to the numbers. No effort whatsoever on their part to keep us. We made our switch. We had small balances on our phones. They sent me a message stating they wanted payment in full. I called to get a payment plan and they gave me a "2" installment plan, to be paid inside 30 days. That's the thanks we got for being customers for almost 20 years. They can kiss my upper thigh region! We will never return to them.

Absolutely the worst, saved $240 leaving Verizon to get the same service. After 22 years w/ Verizon, they could care less about their customers. Left them three months ago, and they just billed me again for $85 dollars. Now because I don't have a current account with them anymore, they can't talk to me. Totally pissed right now, and after one hour on the phone and they hung up on me. Stay away at all costs...

Verizon has no good coverage of mobile internet for the past 36 months and most of the time has no coverage at all. Also they raise the price and cheered me with 2 phones which I didn’t receive the promotion from a year ago as they took both phones and never credited me for them

If there was a way to give a negative review, I would. Over 6 hours on the phone trying to get hotspot working on my Google Pixel 9. Three different customer service reps that all promised they would call back with a solution. None of them called back at the time scheduled by them. Third rep promised a replacement phone in two days, then would call me back. No phone came and there was a third time with no call back. Verizon customer service is an utter failure.

Worse company ever! They refuse to work with you! I have never been unsatisfied in my life with a phone carrier, the outrageous bills and the lack of help when it’s needed. This company needs to be sued and shut down. Forever ongoing issues and lack of customer service.

Worst experience I have had in 30 years of working with a cell phone carrier. The bills are essentially a foreign language, and over the 6 months we were with them the bill was incorrect EVERY month! It's impossible to get through to customer service and when you do they are entirely unhelpful, assuming they don't hang up on you. ANY of the other carriers are a better choice!

I have applied to get the new customer special family plan 6 lines. However because they're not honest that they don't want to honor their special to give us free devices with new lines, so they keep making me go on circles saying they cannot tell me why but they cannot approve my orders. They just decline you and cancel your order without explaining anything.

Verizon has wasted so much of my time, trying to straighten out a mistaken bill for International plan. My Verizon rep in person in Port Chester NY was good, but he was unable to get the erroneous charge reversed. I had ONLY one month of international travel plan 3/12/25-4/11/25. They charged me for a plan 2/4/25 to 3/3/25 and have NOT issued a credit, despite many hours of discussion. I am seriously disgusted with this treatment after 19 years with Verizon.

In February I ordered a personal hotspot, which I returned before the 30-day expiration. The Verizon rep for whatever reason and without my consent changed my plan. In March I got a bill that went from my normal $210.00 to $1509.00. I must be loaded to want to pay 1500.00 instead of $200, thievery. I spoke to 5 representatives, 3 had no clue what they were doing, the 4th told me, he sees the error and will reverse the charges. He told me he personally, will call me within 48 hours to make sure all is reversed, never heard from him. My 5th call was with a "supervisor," what a joke, told me I was right. He will call me back, never did. The next communication I had was an email telling me my account is past due!. I paid my bill as I have 4 lines and need it for business. I am now in the process of switching my 4 mobile lines, my 3 business lines and my 2 residential lines.. T-Mobile is offering great rates and they do call you back.

Never will go to These people and would warn people for the fake commercials they put online.

After 4 hours of trying to get help online since they had stopped my fully prepaid cell service I gave up. You can not get help without signing in and filling in info you do not have on hand as well as it won't accept your cell number. They just disconnected. No way to get to your records to help you. Their answer was call....Which you cannot do because you're disconnected on a prepaid phone. I am 73 and don't have the knowledge to do a new phone. Even if you can insert your info it doesn't accept it and won't get you a human to chat with. The site kept timing out a lot and then it is just gone. What a mess Verizon customer service. Nightmare, frustrating doesn't even begin to express them.

SCAMMED! I got a Samsung smart watch when I got my phone because I had to sign a three year contract at $5/month. It included it's own phone line and I was excited to use it at school, as I am a teacher and do not always carry my phone with me. $5/month at 36 months = $180... The watch would have cost $300 outright, so it was a no brainer. About 2 months in, the increased the price to $10/month. Now, less than 6 months later, it has increased to $15/month. Of course, they are not tied to the $5/month price I signed up for, but I am held to my 3 year contract, or pay for the watch... The only reason I got it was because it was less than $200. At full price, I would have gone without it! What a scam! They told me they can increase the price as much as they want, and I am still held to my end of the deal. Guess I have to pay for the watch... $15/month at 36 months = $540!

Verizon is by far the worst customer Service and tech support I have ever felt with. I purchased a brand new iPhone 16 pro max late December and within weeks it stop charging and to jump through hoops to get them to replace it logged in hours and hours on telephone with tech support. Received second iPhone 16 pro max. Within a few weeks same thing happen. Phone would not charge. After again going to the store 2 hours and 45 minute received my third replacement Feb 25 2025 and last week phone started acting up and quit charging again and now the send me a refurbished iPhone in a box with absolutely no bubble wrap, no packing, just the phone and a return label and they expect me to accept this.

I am so incredibly angry at Verizon Wireless! All I want to do is order a new phone. No one at customer service has any clue what they are doing. I first attempted to order a phone on April 15 - 9 days ago!!! I checked off the boxes and signed to authorize the purchase and then paid for the taxes during this call. For some reason, the order did not go through. The person I was on the phone with had to pull in a supervisor. I again had to pay for the taxes 2 more times. I received a message saying the transaction was complete. All of this took over an hour on the phone. Over the course of the next 7 days I have received multiple emails and texts stating my order needs to be completed otherwise the order will be canceled.

Had a great experience with Anthony at the Verizon store in Havertown. Anthony worked it out that, with promotions and discounts, we got two new phones and are paying less per month than we were before. He also set up and prepared our phones beautifully. We couldn't be happier.

As a small business owner, I need internet equipment to work well and seamlessly. We just had Verizon Fios installed on Friday and I'm hopeful our upload and download at a snails pace will be corrected. I've been a loyal Verizon home customer since the 1990s---a long time. It didn't occur to me when setting up a first business studio that Verizon would offer anything but the best. Unfortunately, I was wrong. The equipment that was recommended and delivered in November of 2023 was not what was described. I thought it was simply a problem because of our soundproof podcast room. That was not the case. Lesson learned---the equipment just didn't deliver the upload and download speeds expected. I'm still loyal to Verizon but my trust in their competence has decreased significantly. Charity S

Hello! I have been a Verizon customer for 23 years. Many times I have wanted to switch. I am on my last legs with my last calls. When I checked My Verizon account and saw I had 2 phone lines. I was not informed when I got home internet, that a new line was assigned for internet. After 5 calls to customer service asking why I had 2 lines and could it be removed? Each representative said they would remove the #. Only until I spoke to Grace and then supervisor, Len, was it explained to me needing a line for internet.

I've Been with Verizon Wireless for 21 years. Very sad to say customer service has completely gone down the hill. Multiple promises of call backs from supervisors that never happen. I would definitely look elsewhere.

They steal!!! I was traveling by plane from the US Virgin Islands to the mainland. Verizon charged me for a Travel Pass because the airplane took a route THROUGH the Bahamas. They sent me a text saying “Welcome to the Bahamas, your travel pass is activated”, when I wasn’t even there!! When I called to ask them to remove it, they LIED and said they would, but of course never did. They are liars and a very unscrupulous company. When I call back again, they will either refund the bogus travel pass or cancel all of my lines.

I have been a longstanding customer of Verizon Wireless for over 10 years. I have a business account with 5 lines on it. Recently, I was mislead by false advertising- illegal. They claimed a free iPhone 16pro with trade in- no problem. So, I was told they would have to add an extra line to get free deal. I agreed, not being told that I would be charged an extra monthly charge $59.12 now. That’s after the $23.16 monthly credit for 36 months. That’s fraud, class action lawsuit coming. I’m talking to lawyers now!!

Ok, I switched to VW 5 days ago, 4 lines. The Cell and data service stopped on 1 of my phones. On Ester.... No shops are understandably open. The 611 is 'reached us out of business hours'. I tried to chat, what a nightmare! No help at all, I was transferred from 1 rep to another 6(!) times: had to go thru the personal verification every time, and.... the last 'rep' just stopped chatting. I've waited for 15 mins, no response, none. Wasted 2.5 hours of my life for nothing. Please do yourself a favor - find another provider with the basic understanding what a customer service should be in the USA. Thank you.

After 23 years on Verizon Wireless, I have reached an impasse. After the company's CR line totally screwed up my plan and promotional cell order, I tried to enlist the help of the Brea store. Over the years, the Brea store was always the go to for upgrades and solving problems. Not anymore! When I went in the Brea store this week, I was informed that they could not help me and that the CR line would have to handle the problem. When I asked how do I solve problems that the CR line kept introducing due their lack of skills and produced screenshots, the young lady told me there was nothing the store could do. This forced me to to contact the CEO executive office. What was stunning was the complete lack of empathy the young lady displayed. It was obvious she just wanted me out of there.

I was with Verizon for over 15 years. They made it extremely difficult to keep my number. My husband has spoken to them 3 times over this process. My phone got stuck in a limbo for a month because of Verizon not releasing it and now I have to start over with a new number because I’m sick of calling and being told everything is is order by Verizon and then having AT&T tell me they haven’t released it.

1 Star. Beware of Deceptive Sales Practices at Verizon Thomasville NC. I feel completely misled and taken advantage of by the Verizon store in Thomasville. I purchased a phone outright—Or so I thought. What the sales reps conveniently failed to explain was that my "trade-in credit" was actually being spread over a three-year period. That means when I recently switched to Spectrum, I was hit with a bill for over $400 for a phone I was told I had bought outright. Had I known this, I NEVER would have traded in my old phone. I would’ve simply bought both devices at full retail. This kind of omission is unacceptable and borders on predatory. The service is expensive, and the sales approach feels sleazy and misleading. Save yourself the headache and the money—Switch to Spectrum or literally any other provider. Verizon at this location will tell you anything to close a sale.

If I could give -5 I could. The service is great. Love the home internet box. BUT they double charge for ALL UPGRADES, PHONES, AND SERVICE. Just upgraded phones, paid off old phones, paid upgrade fee. Have been charged twice for upgrade fee and phone payoff! Twice! And maybe someday they will refund it. Maybe... they will refer it to another department and sorry, no, you cannot have that in writing.

Called to cancel a second phone number not in use. Instead they cancelled and lock my own personal number. It has been over at least a week and nothing has been done. Verizon blames their IT department and in the meantime I am left without phone service! This situation is causing lots of problems as I am in the middle of getting care for my aging father, Medicaid, VETERAN affairs and others, which were all under my personal number. What a nightmare. Please don’t use Verizon. Pure disaster!

I activated 5 lines with Verizon. I wanted the $25 plan for each phone. The customer service rep assured me that's not a problem then activated the lines on $40 plans and added $10 perks that I never authorized. They couldn't set up my military discount. I was told 2 phones had equipment charges of $8.66 because that was the promotion, but come to find out they are charging me $11.39 per phone.

Avoid Verizon’s Store at 712 Kingwood Drive, TX – Unauthorized Changes & Costly Unresolved Issues. In February 2025, I visited this store to inquire about a possible phone number change. Instead, I experienced: Unauthorized Line Added: A new line was added to my account without consent, increasing my bill. Incorrect Device Entry: Staff used an EMEI number for a device I do not own (listed as a camera), complicating my account. Costly Service Changes: My plan was altered to fewer features without explanation, raising my bill—and after attempts to correct this. to over $200/month for one phone.

Possibly the worst service, due to lack of coordination between the Fios and their mobile service. Online agents are the worst among all. You have to call and that also takes a long time to address your issues

I have been in a billing dispute for almost 2 years now. I have been told about 10 times that the billing will be corrected and that I will see the change in the next 2-3 billing cycles but it never gets corrected. It seems that every customer service representative & supervisor is from another country. They say they will correct the problem but never do. They say they will get back to me but never do. It is frustrating. I’m not sure what else I can do.

Verizon is saving money at the expense of customer service like any good corporation, paying people in Manila 50$ a day. Those agents have no accountability for their blatant disregard for our services, poor communication, and will even cover for each other if you try to complain. I was on the phone for 4 hours once just trying to activate an eSIM, hung up on multiple times. No one cares at verizon and no one is held accountable. I hate verizon. They are an evil corporation.

Avoid Verizon. customer service is almost non existent and to receive auto pay discount need to follow the following strict rules. 1. Have to use bank account, and not allowed to change account without losing the discount. 2 Never try to pay the whole bill or partial bill early otherwise lose the complete discount. The service is 99 percent reliable despite slow data speeds.1 percent you lose service randomly for no reason and they can't explain

We were in the Forest City, North Carolina. Verizon and the manager was very rude and unprofessional. She began checking customers that were arriving well after us and completely ignored us. Needless to say we won’t be back there. Will be going to Shelby.

My 1gb of internet speed is HORRIBLE. I get constant spooling, freezing and service disruptions constantly. When I call, for a short, very short time service is okay. If I were not moving soon, I would change providers.

If I could leave a zero star review - I would. Long story short I sent them my old phone (samsung s20 ultra) which they are providing $27/mo "credit" yet that credit is negated if I attempt to leave. This tells me that they are commited not only theft but also fraud. Stay away from Verizon and go elsewhere. Sending smoke signals might be better than dealing with a corrupt corporation such as Verizon wireless.

I want to thank the employee at VZN Fraud Dept for saving me money after providing horrible service when I was investigating what turned out to be fraud (possibly internal fraud--how many data breaches has VZN suffered? Customers should research this before opening an account with VZN.). Customer service and the fraud department have very poor communication. They are incapable of explaining issues to their customers. They spend more time trying to avoid saying the wrong things so their company does not take accountability when internal fraud occurs.

My phone bill was $60, so I paid it. I arrived at work only to find out that my phone was interrupted due to insufficient funds and I'm like, I just paid it Sunday. So, all the press this and that. So, I decided to add $7 bucks and my phone was turned on. So therefore, my bill is $65 bucks, that'd be a negative. Switching to another carrier.

Glitchy low budget website and absolutely pathetic customer service. I signed up for a $100/Mo Travel pass option before going out of the country for two weeks. The plan showed active when I logged in and checked on the day of my flight. Then during the course of my stay they charged me 8 times for $12.99 daily charges plus the $100 for the monthly. I called and disputed the charges on my return, and an client service specialist told me she was waiving all the daily charges. Then 5 days late my bill got auto-paid still with the daily charges.

Very bad experience with the verification and fraud department. Are you guys really offering postpaid services? They want me to take only prepaid services why? I wanted to get a new account and move from AT&T but I felt AT&T is better. Verizon customer service told me I am fraud and they cannot give me more details because they cannot verify me. Hello I am legal citizen paying taxes earning good with all legit documents and you cannot verify then who do you verify? I am really frustrated as I was in calls for more than 7hours with them. Really waste of time. Verizon if you have team like this you face more losses in future.

Just don’t do it. All their call centers are outsourced and they will throw you from one rep to another. I was trying to get my son a phone but one of the reps messed up my order because she didn't understand me. My son is now in a camping trip with no phone and I’m hating Verizon minute for it.

Absolutely HORRIBLE experience switching over to Verizon from AT&T - DON'T SWITCH! I got 3 lines with Best Buy indirect agent. The agent didn't tell me that waiting for a new iphone 16 base model in mail would cause it to hit in a different billing cycle. So, Verizon is WAY overcharging me with only 2 lines on the 1st bill. In addition, I cannot set up for auto pay because I was trying to fix this bill -- and they CANNOT DO ANYTHING PER THE CUSTOMER SERVICE MANAGER. Total rip-off and they won't make any concessions to fix it- ABSOLUTELY UNACCEPTABLE and it is just wrong & deceptive. Never again.

Verizon Wireless is very good at lying, betraying, defrauding, duping customers with false promises. That is exactly that they did to me. First they lied to me that there will be increase in pricing when they duped me to sign up for mobile service. Then few months later comes the price hike. Lie # 1. Then they gave some promotional credit and clearly there was no mention that I will be asked to pay back if I canceled service in 12 months. Lie # 2. Then I cancel service as I have had dead spots at work and their customer service has been horrendous.

Verizon has the worst customer service of any company I've dealt with, their reps will even outright lie. I was with them 3 times and left for them not fulfilling their jobs. I was out of the country and got a text saying my service would be suspended due to late payment, I had auto pay as I do with every single monthly, quarterly or annual bill I get. I told them I can't do your job for you, it's your system. I left them, I then got a lot of emails and text to come back so I did. But I told them I would not pay a new activation fee, they said I would not be charged one.

Worst customer service I have ever seen. The entire year+ I've been using Verizon I have never been able to get ahold of any customer service agents via the phone or internet chat, so I end up having to go into a store, where they usually fix the problem. Today, 4/3/25, I get a message from Verizon saying I had used up all of my mobile Hotspot and that it would renew on 4/3/25. I always get this messages when my plan renews and the mobile Hotspot usually comes right back on, cuz, you know, same day. However, while I was in the middle of doing homework on my computer (running off of my Hotspot) and I got this message, the Hotspot completely went out and has not come back on.

Over 14 hours yesterday dealing with close to 20 different representatives none who were able to find a solution to a problem that they created! Inoperable cell phone, was promised to receive one overnight – Only to find out it would be delivered a week later! Because of the urgency, I try to go directly to three different Verizon stores, none who were able to help me! I couldn’t order a new phone, until the cancellation of my original order was completed! Three different representatives told me it would be completed instantly only to find out it would be another 24 hours! Took a day off of work, extreme effort, driving from one location to another with no results. I’m not sure how Verizon gets away with cheating and being unethical with the customers – But I think it’s time for class action suit against them! Giving them one star is far too generous..

Verizon’s promotions for gift cards cannot be trusted. I became a customer last Dec because Verizon was offering free iPhone 16 Pro plus gift cards, ranging from $100 to $300, if you met certain requirements. I met all the requirements, according to the sales rep who helped me complete my purchase over the phone. It took several months after several phone calls and visits to a Verizon store to get the $100 gift cards. My plan was also eligible for a $300 gift card, which Verizon will never give me because they say that my purchase did not qualify for the obscure reason that the sales rep, who made the purchase for me, failed to add the coupon in the shopping cart. Now, how would I have known that? The sales rep works for Verizon, therefore, Verizon should rectify the situation because it was their employee’s fault. I am writing this review to tell people not to fall for Verizon’s sweet deals.

What a disappointment. I had been with Verizon for 30 years and they continued to charge me twice the amount of their closest competitor. I contacted them twice at the Maumee store to match Spectrum Mobile and they basically said my 30 year loyalty was worth nothing. I went with Spectrum Mobile for half the cost and just as good service.

Switched from ATT to Verizon on December 22, 2024 due to a $300 rebate offered for switching carriers. Everything was done online through Verizon. I verified that I qualified for the rebate with my agent. We received our 3 new lines and sent our old phones to Verizon for credit. They received our 3 phones and were accessed on January 9. I filed for our rebate with the code I was given. After a few weeks, we hadn't received anything other than the confirmation email that they had received my submission. I reached out to a Verizon agent and was assured that everything was good and I should receive my rebated delivered to my email in approxiately 5 days.

The Verizon Customer Service Side is Absolutely Horrible. I switched from AT&T 6 months ago and I’ve had nothing but issues from product, service, & billing. The most recent issue was billing taking money I didn’t authorize. I went online to schedule a payment arrangement and the app quickly switched/glitched and took money from my checking account. When I asked for a reversal of payment I was told it takes 7 business days to reverse. Hell it took you milliseconds to snatch the money I didn’t authorize! I absolutely hate how Verizon lacks accountability and professionalism! I’m switching to another carrier ASAP!

The promised discount. Didn't get it. Messaged several times. They kept sending me to other reps. One even stopped helping. Last one said they sent email about me losing discount? As I changed my plan??? Even though I have proof of changed amount guaranteed in the Verizon app. Along with my bank statement showing a higher amount. 16 years been a customer. What a joke.

After numerous (8 attempts) attempts to correct a billing error, and messages from Verizon customer service reps that issue had been resolved, it was not, in fact, resolved. Today I called again for the NINTH time and was assured - again - that the $200 overcharge for home internet would be rectified. We shall see…😡

This company lures people in with good sounding deals, and offers of 5g WiFi through towers. I was interested and googled then and they showed up at my door and I signed up because I was very impressed. But this company is the equivalent of Temu, in fact I think Temu maybe even more honest this company. To start, we switched from Cox because paying for 300$ for internet was insane, this sounded better and came with the offer of 5G towers and Netflix and HBO for 10$ (we had to wait a month before it let me activate it BTW).

I deeply regret switching my business lines to Verizon. My experience has been nothing short of frustrating, primarily due to the misleading and unprofessional behavior of an agent named Carlos ** at the MacArthur Blvd Corporate Store in Irving, TX. Carlos assured me that all three of our traded-in devices would qualify for the $1,000 trade-in promotion. However, only one device received the credit. He claimed he submitted paperwork for a manual adjustment, but months later, I found out that the other two devices never received the promo credit at all. When I returned to the store, Carlos pretended not to know what I was talking about. After some pressure, he admitted his mistake and promised to fix the issue.

I traded in an iPhone in December, Verizon verified they received it first week of December and gave me a confirmation# that shows I would receive a $150 credit. Long story short, never received the credit. 3 phone calls on hold for 30 minutes with a foreign country, 2 emails. Promised I would receive a credit, never happens. This company is a joke for customer service. I am done with them.

The worst customer service. Changed carriers, they immediately locked me out of my account. Said they will mail my bill. Then charged 88 dollars to my account, I had automatic billing. Could not dispute. Waited two weeks, no bill. Called. Said they could not get into my account without pin. Gave them pin, said it was no good. Know it was good because still had internet. And just used.

I spent 3 hours on the phone today on behalf of my 85 year old mother trying to cancel an account that should've been cancelled in September and again in January. I went from customer service who couldn't do the cancellation to the tech coach dept who couldn't cancel it, got cut off when being transferred back to CS and had to start again. Verizon has ripped her off for 7 months after telling us she was cancelled in September. And they told me there was nothing in the "notes" about cancelling! WORST, UNTRUSTWORTHY COMPANY EVER!

We had paid off our iPhone 13s and they talked my wife into getting iPhone 16 and committing to another 3 years. The phones were supposed to be free. Later they refused to honor the agreement they made telling that either salesperson lied to us or was mistaken. We are now paying for new phones. The billing has been atrocious. No one there can explain how they determine our bill they are complete liars and thieves.

After sixteen years of bliss the last three months has been a nightmare to say the least. I bought three new phones and two new iPads along with an Apple Watch. The lines do not work, the bill is outrageous and the chat box they insist you use is a repetitive nightmare. I would gladly send it all back and choose some other carrier if I could. It looks as though my next steps are suing them and spending more money. I suggest you avoid Verizon like the plague!

I have to agree with all the bad reviews on all the pages, this company is by far the worst I have ever experienced in my 80 years of life, there is absolutely no such thing as customer service and hell you can't even make a damn phone call without being cut off.

I purchased the new Flip phone 6. It went totally black after 6 months. Verizon replaced the screen without success, and said it was something internal wrong. I have the replacement insurance so they sent me a used phone as the replacement. I sent my phone back and thought that was the end.... Wrong. I received a bill for 299.00 damage fee. I have talked to customer service 3 times and each time they say they will take care of it. Now they are threatening to disconnect my phone. So I spend a thousand dollars for a phone, the phone dies at 6 months, have replacement insurance, they send me a used phone, and they still want me to pay 299.00. I will never get another flip phone. Customer service is terrible. If they're not going to help me just say so, DON'T KEEP LYING!

I have been a Verizon Customer for 6 years both Home Internet and wireless. My original complaint was that I need two separate accounts for each service - two different passwords, two different logins. 6 years later they have finally figured out how to have both connected, I really don't understand how a telecommunications company can be so inept at something that seems not that hard.

Walked in the Marianna store to purchase 2 S25 phones. The young man did not say hello or anything except..."We close in 1 minute. You got a quick question I can answer....anything else you will have to come back." EXTREME back customer service..

I do not understand how Verizon Wireless Financial Services WILL NOT allow customers to talk to an agent!!! My ex-husband ported his phone number out of my account and stuck me with the bill of his cell phone of about $1000.00. My account got suspended, my unpaid balance is $1300, because it INCLUDES the $1000.00 he owed. So I CANNOT restore my service because I CANNOT AFFORD the $1300 and I CANNOT TALK TO ANYONE! The AI system they have now just SHUTS YOU DOWN! So I have NO SERVICE, I CANNOT PAY THE BILL, and I have NO ONE TO TALK TO ABOUT IT!!! I have been a customer for 21 years!!! This is RIDICULOUS!

I applied in January for a promotion that you add a Samsung device to your plan and you to pick a 75in tv or 50in tv however the agent that set this up for did it incorrectly. In-fact they put a 1000 dollar promotion on the device instead of the 75inch tv that I specifically requested. Now we are about to bring into April and I still haven’t gotten a legit answer of what happened to my tv. Instead I just keep getting answers of the back end team will correct in 4-5 business days or 48 hours etc., etc. Mind you these are the same responses I’ve been getting since January. I will never do another promotion with Verizon after this inconvenience. It’s not my fault your agent didn’t do their job correctly

I was a loyal Verizon customer since 2003 until now. I've had minor issues with Verizon over the years but nothing like what happened today. I had recently purchased their home internet to try tldr I ended up not using it and requested to return. Return was requested and granted via phone with Verizon with instructions to return device to a particular UPS store identified by street. I go to store, return device and am handed a VERIZON branded receipt. 3 weeks later I am charged $324 for this device that was not used and was returned. I called CS and was basically told because they couldn't find tracking number it didn't happen and they didn't care about my receipt when I offered to upload. They asked me to go to store and ask UPS employees to go look for it. Just the dumbest nonsense I've ever heard. They are such a joke. Immediately cancelled service.

The service with Verizon Wireless is terrible!!! I have been with them over 7 years and can't believe how bad it has gotten over the years. The bill is never what was promised, customer service it outsourced and agents blatantly lie about the resolutions to your problem to get you off the phone. Supervisors are never available to assist. My bill has gone up over 90% and no one is helping.

Overpriced and very low customer service. All they do is lie about their lines, promotions etc. I will never be with them again. Was overcharged for "unlimited data" to the sum of $700. Was lied to by multiple employees about getting the charge taken off. Then I was lied to about them being able to access my account. Absolutely ridiculous! I hope they go bankrupt.

I have been a customer of Verizon for over 20 years. I canceled my account last December when I came to realize I was being significantly overcharged for their services. I went to a competitive provider whose services were only 1/5 the cost and provided exceptionally better customer service. After I terminated my account with Verizon, they continued to bill me for three consecutive months. I called each month and talked with a representative in customer service who had very poor listening skills and spoke very poor English. No one could figure out why I was still being charged for Verizon services after I documented the cancellation. Verizon is extremely overpriced and customer service is very challenging. One call, I was transferred 6 times, and the issues were not resolved.

Take a close look at the ratings, so many people are posting about Verizon. This is not just one person complaining about their service. For some reason, people feel comfortable with the Verizon name but the reality is there are so many other companies, that are lesser known, but try so much harder for your business. Verizon can start by having customer service people, whose job is to be talking on a phone, to know the English language. I understand they get people from other countries because it is cheaper, but they need to realize that "Cheaper" means worse service to their clients. And this lack of service does not end on the phone.

I've been with Verizon for 17 years and they've really gone downhill in terms of products and services. I spent over 3 hrs yesterday on the phone with them and another 1 hr today attempting to set up new phone. As another said, it is a bait and switch designed to meet the bottom line of the almighty dollar. So disappointing and frustrating.

Been with Verizon 15 years. Pictures explain everything.1). Bait and switch 2). False advertising 3). Trick and deceive their own customers. How do you think they will treat you after you sign up? Just like you would expect - terrible. They have no loyalty to their customers and they try to trick their own customers until upgrading by unmistakable false advertising (see pictures).

Verizon is the WORST service provider I have ever encountered! I have been a customer for 15 months and I have had nothing but one billing issue after another! Getting through to a live agent is a nightmare and all the agents do is transfer you from person to person until you have been on the phone for HOURS and still have no resolution to your issue! DO NOT SIGN UP FOR VERIZON!!!

A one star is being generous. Received text message "keep your current plan and get iPhone 16 on us ($830 in value). When you trade in any phone from Apple, Samsung, or Google, any condition guaranteed." Went to the store today to "trade in" an iPhone 12 for an iPhone 16. The first question I was asked was did the sales associate tell you how much your trade in was worth? It was two days prior so I said "I don't remember".

I contacted Verizon on 3/9/2025 to check on status of my loyalty discount. The lady in chat asked if I used the Discovery Plus I was paying for. I told her yes. She then proceeded to delete it. I asked her why and no answer. Since then, Verizon refuses to add it back.

I have had nothing but problems with Verizon business. Every single time I call for an upgrade we end up paying much more. Every time we return an item as an upgrade; they always charge us for the upgrade.

Unfortunately they tell lies always and it’s systematic and they encourage their customer service and they hide the information and unfortunately they steal my phone. They claim if I send my phone they will credit me $800 and they didn’t do that. After two years of phone calling they said, "We will compensate you with 200." And also their prices are not fix. They will tell you the plan will cost for example $70 and you will find yourself paying $200 after signing tens of documents actually that you could not leave or get away from them. It’s worst experience ever. I wish I didn’t try them.

Dealing with anyone in Customer Service in Verizon is the WORST. I've tried calling to switch names on a business account and have spent hours on the phone being told something would be done when not even a note was taken. I'm calling for the fifth time now and have been on hold for 30 min after being told to give him a minute. It will eventually hang up conveniently. DO BETTER. Too expensive to deal with this!

Was a Verizon customer for quite a while. They changed my plan terms, voided my banked travel passes and I called to try and work with them. They refused to re-instate my banked travel pass days and I told them I would find another carrier. Proceeded to pay off my phones and I had over $330 in banked Verizon Visa Rewards. The rewards were not applied to the phone payoffs and now the banked Visa Card Rewards have been lost because I am no longer a customer. Beware, they are a shady company and I do not recommend doing business with them. Also, customer support is foreign, good luck with that too.

On Feb. 26, 2025, Ramon (**) & Johnny knocked on my door to let me know new Verizon towers were installed near me. They had great deals for internet & mobile phones and I was excited to save money. I was told that Verizon would pay off my old phones, I would get two new 15+ Apple Iphones, and two lines for $110.00. On March 3, I called Ramon to let him know internet was set up and how to switch phone lines. After obtaining a transfer pin, I provided it to Ramon, who connected me with a Verizon customer service rep. Shauna. The rep. took all my new phone info and when I asked about paying off my old phones, she said Ramon should have told her about that first. And, since I created a new account for the internet on Feb. 26, I was not considered a new customer and therefore not eligible to have my old phones paid off (approx. $400.00).