Verizon Wireless Reviews

I had a two-year cell phone contract that was up Jan. 19, 2015. On Jan. 24, 2015 I called to cancel the phone line. I was told that the line was still in contract until January 24, 2016 because earlier that day someone extended the contract by calling in and accepting a discounted rate for that line. THIS DID NOT HAPPEN!!! I spoke with several different reps who stated that they could not discuss the security of my account with me or give me any information on the changes that were made other than the contract was extended due to this mysterious phone call.

Verizon changed my unlimited data plan without my authorization and put me on a data plan. They have been trying for years to get me off unlimited plan and renew contact. Now they just switched me to more of everything plan. Was told I can't go back to old plan because they don't offer it anymore. Been over 4 weeks and still being told they can't reinstall my old plan. Looking at other cell phone company, Verizon is dishonest and I’ll find another company to deal with.

Before I signed up with Verizon service I verified with your service people that there were no contracts to be signed. They confirmed that there was NO CONTRACTS TO BE SIGNED. I also told them I had seen your TV commercials advertising no contracts to sign. I had also received numerous advertisement documents in the mail confirming this same thing. This was in effect in January 2014 as well as through January 2015 to date. I still to this date get your advertisements in the mail stating the same thing. I also asked about data usage charges? Your people stated to me we have a number of programs available. I chose the 1 gig plan, and I still did not sign up for any contract nor did they ever state I had too. I also asked if there were any other hidden charges of any kind, they stated no.

I have been a Verizon Wireless customer for about 20 years and have always been impressed with their customer service, until last September when I decided to upgrade to an iPhone 6, which forced me to give up my obsolete plan that gave me unlimited data, for one of their More Everything plans. To make an unbearably long story short, basically I called customer service to see what plan options were available and the agent offered me loyalty promotions. I wasn't sure if I wanted to accept their offer so I looked into other companies and then decided I did want to stay with Verizon. When I called back to order my new phone, I told them what I'd been offered and asked if they had it in the notes of the previous agent, who also sent me emails stating her offer. They then told me that the first agent was wrong and that I couldn't get that offer, and the nightmare began.

I phoned verizon about an unlimited plan and the technician explained to me that they did not possess the proper equipment to handle an unlimited data plan. I kindly wrote an astute letter to THE top tier CEO of verizon wireless and his reply was short with sharp overtones as if I was bothering him. I simply feel someone should please look into their unfair billing practices with the focus on data charges. Thank you for your time.

I went into labor and was unable to use my phone because Verizon had, for no legitimate reason, deactivated my phone. My husband had purchased an upgraded phone for me and it seems that Verizon was "encouraging" me to switch over to it by turning off my ability to use it. My 2 year old son began to profusely vomit on the drive over to the hospital so I was alone while my husband tended to him. I was unable to call anyone from my Verizon phone, including my husband. I was unable to reach out to loved ones as I struggled through contractions and the difficult decision of undergoing a C-section when issues came up.

On August 6 I take over the business and change the Verizon account name on that day. The person who name Steven promote me to add another line and internet for $44.99. He told if I did not added that day I will miss the special price then I decided to have that but after one month the bill come is two hundred something. It so surprise to me I keep calling. Until now my account still not right also every time I call the representative every time different person and fudge no one can help. It is not fair it made me cry. I give up already. I going to pay whatever they want to charge me. I hope can find some other company better than Verizon.

Daily my 90-year old mother receives robocalls regarding her account. It is a new account. Although the local office has indicated time and time again her account is in good order, she receives robocalls (daily). Additionally, their website has even different information regarding her account. I have taken her repeatedly to the Merritt Island, Florida Verizon store where the phone was purchased and their records never reflect what is shown online or can they explain why she receives daily robocalls.

For some strange reason (after 4 attempts to correct it and unable to do so), Verizon will only list my husband's name when my I AM actually making a cell phone call (we share the account). So if I call a OB-GYN, his name comes up??? Verizon basically said, "So what, it's a free service (to have your name come up)." So tough? My response moving to SPRINT after 12 years NOT ACCEPTABLE?? Free or not, it's half-**.

Last month I went to a Verizon store to upgrade my daughter's iPhone and found out that my account had been placed on a temporary fraud hold, for no apparent reason. Had to spend 2 hours on the phone with Verizon to straighten it out and was told my account was cleared. Today, I went to Apple store to upgrade my iPhone and the same thing happened. After 2 hours it was cleared and I was able to get the phone. When I spoke to a Verizon representative and then a supervisor, I was told that there is nothing that can be done and I would have to do this every time I place a new order. I have 5 lines with Verizon and have been a loyal customer for 15 years, never 1 day late with my payments. I can't get the name of someone to make a complaint to and no one there seems to be able to fix this. These people are the worse.

Charged over $400.00 for one phone call while IN PORT on a cruise ship!! Verizon states that the phone was roaming while in port and the charge is for roaming?? Although data was not used or downloaded and only a phone call was taken/received you are charged for roaming... HOW do you make a phone call with your phone turned off????

After spending the last 4 months on and off call with Verizon's Customer Support and Supervisors, they have yet to return a deposit of $396.15 to my daughter that was owed to her in October 2014. They keep saying the checks in the mail or getting re-issued. Ridiculous and we will be taking our business elsewhere while their sitting on her money. Plus have had many other issues with their Edge and Parental Usage plan.

Had been charged 25.50 for 20 months for no service. Was told to call the bank and dispute. Bank said too long, Verizon says there is no record, even though I have the date on each months statement. And as far as a time limit, Visa debit says there is none. I feel like I am dealing with "the Three Stooges," who see no evil, hear no evil or speak no evil." I now am having to go to The Office Of The Comptroller, to try and fix this. You can be sure if I owed any of these institutions $500, they would work tirelessly to get it. Customer Service in this country is no more, I can attest to that.

My husband and I had to go with another carrier recently because a local wireless carrier was going out of the wireless business. We were sooooo sad because we had been with them for several years and really like their customer service and phone service/coverage. Well, we began our dreaded journey in September 2014 and went with Verizon. The very first weekend after we got our phones, we had issues with the HTC's and had to spend almost 4 hours with them trying to trouble shoot and talk us into keeping their service and phones.

Just got off the phone with Verizon for an hour (no exaggeration) about a billing issue, which is their fault. They would not resolve it. I'm a bit tired from discussing the issue for an hour with no resolve. So therefore don't have the energy to go into it fully. In brief: choose a different company. They are too difficult to deal with and wouldn't even budge on changing an incorrect bill under $30.00 when they were in the wrong. Horrible company, and for the most part, terrible customer service (numerous employees hung up on me). Not worth your time and energy.

I got a phone from them in October 6 and sent it back to them a few days later. After two months they charged me for the phone. I called them trying to find out what happened. They had me run back-and-forth to Best Buy solving nothing. After 3 months of still nothing, the guy from Best Buy called me saying that they got the phone and that they didn't get the replacement phone that I have gotten. We both were like what? First it was one phone now it's a different phone, how does that work?

My phone has one number. They issued me ** but in the system they have **, which is incorrect and I refuse to use that number when my ** is out in the public for my church ministry. I have been dealing with this problem for a year and some months. I don't want to have to take action, simple change. ** is my number issued and they need to fix it in your system.

Southampton PA, 2nd Street Pike: We were told our upgraded Galaxy S5 phones would be free over Black Friday weekend (**, who is now somewhere in Las Vegas). We found out after our rebates were processed that the free deal was for Black Friday only. Called Verizon only to get the runaround and ultimately told to go back to the store we regularly do business with. Of course, our original salesperson no longer works there (rarely do we ever see the same person twice).

I have been a devoted Verizon Wireless customer for over 14 years and I went from being a valued customer to being just another number. Not only do I go to Catalina every single summer, where I used to have service and now the entire island goes out, but I am currently living in an area that is suppose to have coverage (says your very nice live chat person). But I can tell you that I do not get coverage at all. The problem here is that I work from home and am caring for a sick friend and cannot make or receive calls. I also think it is an issue when you are paying a pretty penny for service and cannot use it. I am told that you will give me 6gb of data for the same price, only I can't use the data from my house.

Was promised a $79 refund in October due to something running on the phone I didn't know about. Called back to Verizon in November when I didn't get it and was told I had to pay the $79 and it would be refunded on December bill...NOT. Called Verizon today and was told I would only receive 25% of the $79 and that I misunderstood the original deal...NOT. No refund yet of any amount.

I went months beyond my contract for my Verizon MiFi service, never being late on any bill. When I paid for a months service on Nov 19 for December 2014 to January 2015 I called Verizon (on Nov 19, 2014) to discontinue my service. They cut off my service on January 8, 2015 and this made me go over a couple days on the billing cycle and now Verizon is charging me for another month.

I had joined Edge due to my fault dropping my phone. I bought a new phone samsung galaxy 5, the first two days no one could hear me without an echo, I was told to bring it in. I brought it in to the only store I could take it to per the Lewiston store when I was told there was a store on NW blvd in Spokane, no that would be Post Falls, ID. I drive to Post Falls after taking time off of work. Mgr was working thank God... I was still there two hours to make "sure" my phone was indeed defective. He finally agreed, told me how lucky I was that he was there because since I bought it at a Verizon authorized dealer, he was the only one with the code.

On Black Friday we went to the Verizon wireless store in Fairfax, Virginia. We upgraded both my phone and my daughter's there. When I upgraded to the Samsung Galaxy S5 my sales rep gave me a "free" tablet PC. I wasn't sure if it really was free and there were no monthly charges for that, so I asked him multiple times to ensure it really was free and he said yes every time. When we got our bills I was shocked that there was a line access fee for the tablet we received by the sales rep. We went to the store and they put the blame to us and they were being very rude to us. They did not solve my problem and did not seem to care at all. I have been a Verizon customer for a every long time and I can't understand this situation. I'm very angry and disappointed.

I honestly love the coverage and the phone options but your plan costs and data prices are outrageous! I'm leaving Verizon when the contracts up - we've been with you for years and the cost has skyrocketed. No way should a cell phone plan for a family be the equivalent of a car payment. The service and data costs more than your most expensive phones. You may be the leading cell phone company now but I assure you the next company to provide better data and less commitment for the contracts and the same coverage, it will prevail and dominate yours.

Outrageous. I was told my bill would be $140. It has never been below $200 for the 3 smart phones. When I first called them they were so nice telling me their life stories but when I called and said I couldn't afford my bill and I would get a better deal with T-Mobile that's when they started getting rude.

I order Verizon package as a new customer when Verizon promise to give a free LG tablet and a $400 Visa card. I ordered the package on 08/07/14 with a help from Kelly, one of Verizon's representative. Kelly was the one who did all the steps for me and told me that I would receive the $400 Visa card after 2-4 weeks of the service. My service start on 09/06/14. In the first Verizon bill, I had the free LG certificate. Then I asked for the $400 Visa card. They told me should wait for 90 days after service with making payments in full and on time, which I did, always in full and on time with auto payments.

Misinformation supplied by multiple individuals in several departments at Verizon (billing, financial, fraud, new accounts, transfer accounts) resulted in a $257.94 bill which included an early termination fee when I moved to a new location. I was informed there would be no such fee, twice, if I continued with Verizon Regional service - not true; I was told my new location was wired for Regional essentials - not true - unable to connect without another installation fee. I was told to "throw away the bill since the accounts representative could not find the account (it was closed).

I wanted to add telephones to my internet to see if I could save money--the manager at the store promised that my bill would be $200. Two days later I receive a bill for $423; I contacted the store who told me I had to pay for the previous and next month--! I called the "customer service" and was treated so rude (you should have read the contract) that I cancelled all my services (including the internet). I continued to receive a bills. I tried to contact customer service 2 more times; each time I was put on hold for more than 20 minutes and somehow "cut off" when the rep was "researching" the charges. I finally receive one bill showing the charges deducted and then immediately added back on. Verizon quickly gave my account to collection agencies; about four companies have been involved with trying to "collect" but couldn't explain how four days service (and the contract cancelled well within the time-frame for no penalty) could equal to $423.00. This is basically a case of extortion, as far as I'm concerned.

Verizon told us about a promo that would start the next month. This was a double your data promo. Being newly married I combined both of our families together and to only find out that they weren't going to honor that promo. They said they shouldn't have told us that, it was the only reason we were combining it to begin with. It has been now over two months and they have never once called us back. We have always had to call them even though they said they would call.

I cannot explain how frustrating it is to work with a company that gives false information, fake phone numbers, won't transfer to a supervisor, and blatantly hangs up the phone when I try and file a complaint. I had nowhere else to turn but the forum, so that hopefully, someone gets my complaint. I drove to 4 different Verizon Wireless locations today because the customer service representatives kept telling me false information to the point of a flat out lie. Each time they said my account was going to be noted so I wouldn't have any more issues, yet, I was unable to get it resolved like they said I could. I then called in 4 times to customer service to get the Complaints Department number, each called returned me a different number, and not one of the numbers was correct. I then called in, had to talk with 3 people before I got to the supervisor, Sherry **, whom simply hung up the phone.

I brought my nephew's Samsung Tab 3 to the Verizon store in Putnum CT. to have the screen fixed. I brought it to the store on Nov. 15, 2014. I have called several times and they tell me they are having a hard time getting parts, and now they say it does not light up so they have to order a battery. It has been almost 2 months and it is still not fixed. I paid for it when I brought it down for repair. This is really awful business. Is there any way I can get some help with this?

I recently had my phone go haywire and went to the local Verizon subcontractor to see if they could help me. He had to call Verizon and I must say, service was great. Verizon wanted to try a new battery first. Since the subcontractor cannot/did not have a battery, I had one shipped overnight free of charge since I was still under the 1 year warranty (4 months shy of 1 year). Received it the next day only to find out it was not the battery. I called Verizon corporate customer service. They decided to just send me a refurbished phone overnight. I received it the next day and all is great. I just wanted to say that Verizon Wireless did a GREAT job at trying to find the issue with my phone and when they did not find it, sent me a new phone to me overnight, free of charge with no prorated figures. BRAVO ZULU to Verizon Wireless Customer Service Department.

Please delete my previous remark. I was incorrect.

How do you rate a minus star? Verizon straight up lies to people. I really don't know how they think they can keep getting away with lying to people & ripping them off. Every time I express how important it is to stay within a budget, Verizon says I am, but then their bill is always higher. Their customer service promises to follow up, but doesn't. I've had security issues; I reported to police & was told to follow up with Verizon. Verizon promised to help, then ignored me. I had even given Verizon another chance after one of their incompetent employees lost data I was trying to save on my phone by improperly installing a new memory card. Then when you try to leave Verizon they threaten you with bad credit history reports, slander their competition, try to put you in unrealistic & unfair contracts.

In August of 2014 I called Verizon to cancel my mobile phone - I lost my job and could no longer afford the bill. Instead, I was told that I could suspend my service for up to six months as to not pay a cancellation fee. I opted for the suspension, knowing I would be back on my feet by then and thought it was covered.

My contract expire in 2008. However, I stood with Verizon. I have been a loyal customer for many years but last year T-Mobile offered me a better deal than Verizon so I switched over and canceled my Verizon account. So as I went paying my bill through my online account I see that they are still billing me. So I called and told them why are they billing me if I canceled my account, and the gentle and he stated that there is no record of cancellation or that I called, so they continue to bill me and will until February 1, of 2015. That 200 dollars for a service not used. Even when you're a loyal customer Verizon still finds a way to screw over their customer. T-Mobile charges 20 dollars for their wi-fi when Verizon charges 65.00 for the same service. All the years of being with Verizon, I was always having problems with the wi-fi and with T-Mobile service is faster and amazing. But Verizon horrible service all the way around. I am beyond upset. I refuse to pay.

Having moved to a remote location with poor cell reception (in a generally good 4G area, the house is just in a dead zone), I was advised by the owner of the house to just get a Jetpack from Verizon for my Internet. The 3G reception was so weak, and not eligible for Home Fusion which only boosts 4G, I had installed an Exede-Wild Blue Internet Satellite by ViaSat. In the first ten days, there were huge data surges on both sides: 52.8 gigs with Exede and over 40 gigs with Verizon. Weeks later, I am fighting a $1000 bill with Verizon who have credited my account 3 times after lengthy discussions with Customer Service (CS) and Technical Support (TS).

I had a 2nd line on a friends account. My friend moved away and it was effort to coordinate both payments and such. I wanted to put the number on my own account. About this time my phone stopped working (no physical damage, just wouldn't start up) just 2 months before the contract was supposed to end. I went to Costco Kiosk to get a new phone. I spoke to 4 Verizon employees in 3 different department by phone. I was told I could port my number on to my own line but, I'd have to open an account with a new number with a contract, port my number as a second number and pay for both. They told me if I ported my number over to another person’s 2nd number it would work and that I could keep my Early Edge upgrade earned from 22 months of service. 3 people in 3 departments confirmed this.

Verizon cheats you and has no sense of customer service. I upgraded and got a new phone and it won't work correctly and they won't replace it or void the contract. They talk down to you and treat you like a nobody when you've been a loyal customer for more than 10 years.

I would rate Verizon Wireless customer service at the bottom of the barrel. Most people there would be fired if they worked for me. They are all attention when it comes to writing a new contract, but when you desire service, the words start spinning. I have wasted almost two hours of my time trying to cancel my service even though I did not have a contract. They are quick to bill you for not having service, but are much slower to answer your questions and stop your service as requested. Now if you do not pay your pay they know the legal procedure to try to destroy your credit- as some friends have told me. So if anyone has a problem, it is likely better to fight the charges than to let them destroy your credit, so I am telling my hundred friends about my bad experience and lack of customer service.

I have been with Verizon for many years and have a 10Gb data package with a text alert feature to notify me when I am getting close to my data limit. I have 3 children in college and my daughter's college was having wifi issues that I was not aware of. She went over the limits by 10Gb and we did not realize until we received the bill with an extra $120.00 added for data overage. We never received a text alert as we surely would have taken action when we were 1Gb over and surely would never have let it reach 10Gb and $120.00. I called Verizon and a representative did check my account and verified that a text message had NOT been sent and even stated that she had a few calls that day concerning the text alert system not functioning.

My wireless service is very slow is stink. I call the Verizon 3 or 4 times. Sent a technician in. Still slow. I'm very angry. I paying $ 34.99 for this service and is not working for me. I want a answer asap or I going to post it on Facebook, Instagram and I know there are more people with this problem on this neighborhood.

Went to Verizon. Salesmen gave me a price 135.00 for two phones. Received bill and to my surprise 187.00. Went back to store and was told, “We're sorry we didn't tell you about the line access fee" and "can't help you.”

I am a 76 year old Veteran and I have a Verizon pay by the minute cell phone. I had 9 hours left over from my previous phone w/ service from Verizon which they carried over to the new phone. I SELDOM have my cell phone with me as I only use/need it for special or emergency purposes. I happened to turn on my cell phone on Jan 3, 2015 and when doing so received a text from them that I had to add minutes as my service expires "today" (Jan 2nd)..this was on the third. I called a renewal number and put $30. on and the recording told me I had until April (?) to renew. I then placed a call and the recording told me I had ONE HOUR of time. Later in the day I placed another call and again was told I had ONE HOUR. Now:::ONE HOUR FOR THIRTY DOLLARS? I have been trying to reach a LIVE PERSON for THREE DAYS and to no avail. I want my 9 hours back and an explanation as to why only ONE HOUR for thirty dollars. Thank you! ALL OF THESE 'SERVICE providers' are very bad people, GREEDY! ALL OF THEM!

Cancelled service at the end of the billing cycle. Verizon decided to cut off access to their online system & phone in system. The online system instantly stops working which means you can no longer remove credit card information and other private information. The phone system only responds to customers looking to buy something or having a current Verizon account. The 1-800 number only goes some when you are not a customer and looking to cancel when you press a number 0 which is not mentioned as an option. The system is full of advertising and sends you from one representative to another and still does not solve the issue.

For over 4 months we've had no info on our account because we don't have the correct password. It started way back and I was told they would send a paper that we must send back. We never received this paper so I called back at least 6 different times before I finally got through to someone who actually sent us this paper needed. Had to get a copy of an I.D so she sent that in along with the paper needed. I received a call saying it was taken care of, not an actual person but a recording. Now she called back Verizon and they tell us they still need a password! I am tired of these games, it is for a house phone and honestly I feel like they are robbing us. Now I will report them to the Better Business Bureau. The worst phone company ever!

12/17/14-Rec'd email saying 604.40 due, request that I Log in to get invoice. Could not log in. Didn't pay, since I didn't know if phishing or not. [Frankly, I don't think my termination fee should be so high] Need invoice for tax purposes as I am self-employed, so I took no action. 12/22/14-Rec'd letter with an account number and called the toll-free number. Called, and I am in "pre-collections." Clerk wanted my credit card number. I told her I cannot do that without an invoice. That I got an email saying to click to log in for invoice and it didn't work. I cannot pay without an invoice. She said she can mail me a copy. I demanded she fax or email. She said she can't do that. Mail only. I told her this is not acceptable. I am in pre-collection but have never received a copy of an invoice. They can't make me wait for them to mail me an invoice demanding payment while it is affecting my credit. You must provide billing. That is not legal!

In March 2014 I purchased a LG g2 phone through Verizon. After about a month of having it I dropped it and it cracked right across the screen and no longer works. Had insurance, no problem. They replaced it for an extra $99 plus paying insurance. Well needless to say a month and half later, I drop that phone. No mind you, I only have two claims to file within a year on phones so my two were at each costing $99 plus insurance each time. I received the new phone. They sent me an envelope to send my old one back, the broken ones. Now I received, went into the Verizon store and proceeded to take the sims card from my broken one and put it in to the new one because for some reason with the other SIM card that came with it it did not work and they told me to do this and I was able to get up and running again. And this time I bought $50 otter case in September and went into the Verizon store and decided to upgrade.

When we upgraded, the store manager told us we had to pay for the iPad then but would get a credit for that amount on next bill. Next bill comes with no credit for $89.99. Not only that but an additional $70.00 that Verizon charged us for up grading. This is crap. No credit when promised, and additional charges on top of all the other charges. We played $450 at the store when we upgraded, then the first bill is $288. Our old bill was $149. What the **. Their New Every Two is a rip off. Store manager lied. Verizon customer service won't help. Nobody at store will help. Rip off!

Went and added a line to account and had to pay 35 dollar set up on the phone for him to switch the numbers and told me to make sure it stays on 4g. They think were idiots. Went in store to pay first Bill with cash and they charged me 2 dollars for the guys that come pick the money up from the store, ridiculous. Will not be their customer long, going to buy out contract next.

Could barely speak with a client in LA, calling from DC. These are two global capitals. Why would the connection be so lousy? Tried to contact the so-called "live chat" function at Verizon.com. They blew me off, saying that Verizon cell phone coverage is a "completely different company". Very Kafkaesque. Not a happy customer.

I currently went to a Verizon store to upgrade to an iPhone 6 Plus (I was not up for an upgrade). I wanted to see what the cost and price of the iPhone will be and to upgrade early and the fees. The Verizon employee sat down with me and told me, "It would be $150 and an additional $10 a month to your bill." To my surprise, I said yes. And here he come with a case and a screen and a wireless stereo. "Free of charge," he said. And I agreed to the "free" equipment. As I paid for the new iPhone, I asked for a printed recipe and he said I'll have it emailed to you." Came home, didn't get the email till 11:00 PM (when they close and customer support over the phone closes) and look at the email "$977.97." I had never felt more manipulated and lied to before.

I started my 2-year Internet hotspot contract December 12, two years ago. On December 5th this year, I called to cancel account on December 12th, 24 months later. The person I spoke to asked why and the reason I gave was another provider was less expensive. He aggressively asked irrelevant questions and replied with endlessly long sales talk or false information about the major competitor I wanted to switch to. Then he kept putting me on hold. He said Verizon would match the plan of the other company, and when I asked for that information put me on hold for 5 minutes. He couldn't find it but said he would email it to me. I got his email two days later, after I had to pay the next months bill, but it was to the home page, not the plan he supposedly said existed. At the end of that half hour call he finally told me that billing runs from the first of the month, and since my contract started on the 12th I would have to pay up to January 12th (25 months total) or I would be charged a $60 early termination fee. I am certain this was a lie and I will explain below.

So many complaints!! I was told if I bought insurance through this personal store instead of Verizon I would get the newest version of my phone. I called because my phone is not working and was told I would get the same phone and it will cost a lot more. This store just says whatever to get you to buy a phone!

For months we have been jerked around regarding promotions and data. We call in weekly because our bill is not correct. According to Verizon wireless they don't have notes in the system dating back to August when our nightmare began, therefore we are lying that we have called repeatedly regarding the data texts coming over. We were either not credited for upgrade promotions or we are charged for data when we should have 4g of data free. Come to find out in order for you to receive your free data for promotions you have to have a minimum plan.

Actual incident: 6:45 (Dec30) - Came up to Verizon kiosk in Tukwila Costco near South Center Mall and asked about the iPhones (I immediately got the impression that I had disturbed something the woman was doing). I was so pissed that Costco, whom I am a Member from 1986, would allow the polar opposite work within their walls. I went to the Customer Service counter and filed my complaint with them, they apologized and said, "Costco doesn't have governance over a separate entity selling within their Store but Yes, talking to the people in that kiosk is like talking to a brick wall." He said, "You should talk to their Manager, she's really nice." Gave me the phone number to which I'll try to get her when she's back in.

I called Verizon Wireless to see if they can do anything to help me out with my bill since Sprint is willing to cut my Verizon bill in half. I like their network and thought I would give them a chance to give me a small break. I have been with them for several years and have not even updated to new phones. I was informed right away that Sprint's deal is not so great! Then I was told that they can give me a $20 break but my minutes would be cut in half. I am done with them! They really think their ** don't stink.

Purchased a device for my iPhone that was not compatible at the suggestion of a Verizon employee. I live 150 miles RT from the store. I tried to return the inappropriate item or at least speak with the manager regarding the ethics of selling an incompatible item to a customer. He refused to have a conversation with me. I understood that it was over the 14-day return limit, but expected a minimal conversation with a manager. Very poor managerial responsibility for an initially unethical sale. I will not return.

A Verizon supervisor ordered a tree cut down in my backyard because it was interfering with cable wires. No problem with that. But this supervisor specifically instructed the contractor not to clean up the rather extensive tree debris (it was a big old tree) or repair the fence destroyed in the tree cutting process. They referred me to their insurance company, Sedgwick. The representatives there were useless and parroted the Verizon line the cleanup was not their responsibility. Although I had not appealed, calls from the Verizon appeals board representatives repeated the same claim. I am totally dissatisfied with Verizon and its corporate cogs and am switching phone service.

In August 2014, my son went to Target to get a new cell phone and was told his Unlimited Data would still be on his plan (he shared a line on his grandfathers account). Well it turned out that Target messed it up and my son immediately called Verizon to get it taken care of but they were not able to do anything about the lost unlimited data but the customer service rep did try to find the best offer for him. In the mean time Verizon was suppose to send him a new cell phone, they never sent it and he was without a phone so he took his business to another cell provider. Verizon DID charge him for the new service that they had spoke about. So when the new bill (Sept) came, the service he never used was on the bill and when we called to inquire about it we spoke to a Judy and told us we would be receiving a credit of the amount that was paid. Well, we got the next months bill (Oct) and still no credit, so called them again and spoke to a Nadine ** . She looked into the account and saw the amount that was paid and said she would submit it again for a credit and she would get back to me in 2 days, no call back.

I went in to Verizon from Sprint because they have better 4G coverage in Hawaii. But I didn't know they have the worse customer service on the FACE OF THE PLANET. First, I went to the store and said I wanted a family plan, and I wanted the new iPhone for my wife and the new Galaxy for myself. The associate informed me that both phones were out of stock and they would be shipped to my house. Once they arrive I would just need to call and activate, which I did. Turns out, that the sales associate signed me up for 2 different accounts, 3 months later, I owe $340 for one phone that they say I haven't paid.

Received 2 phones,1 jet pack, 1 tablet and a home phone package. Was given a trial period to verify whether package would perform as told. If not satisfied I could return them. Took 19 days to port home phone. I wanted to return unit but was told of restock fee. Other issues persisted with service. Tablet didn't perform when watching videos. Restock charge for it also. Wife was unable to use phone for her. I was told if she had any problems, it could be returned. At no time was a restock charge stated if during trial period items or service were unacceptable. I would like to get money returned and pay for data used. Other cell carriers do this and they don't deceive you in sales tactics.

Two weeks prior to our 3 week trip to Thailand, I phoned Verizon Customer Service to enable international usage on our cell phones. The rep said our phones were now ready for international use. The first day in Thailand, my husband's wallet was stolen. We immediately tried to call our credit card and debit card companies and discovered that our cell phones would not work at all. Since our phones would not work, I emailed my mom to call Verizon to enable international cell usage, I gave her all our security passwords and everything she would need to get our phones enabled. Verizon would not do this since she wasn't on our account. We were in an EMERGENCY situation and they wouldn't help us.

On 12/18/2014, an unrelated party contacted Verizon to port their private number from Time Warner to Verizon Wireless. Verizon Wireless transposed the last two digits in their phone number, and ported my business number, Verizon land line, to Verizon Wireless. I have had my Verizon business number for over ten years. This is my main business number that rolls into my 5 other Verizon numbers as well as my toll free number. My assistant and I have been working on trying to resolve this issues with Verizon since 12/18/2014. Today is 12/30/2014 and it is still not corrected.

We have a Verizon MiFi and and Wilson signal booster and we still only get 2 or 3 bars of signal. Often we lose that and the device must reconnect to 3G or 1X service. A new tower needs to be installed near US 60 and Superstition Mountain Drive in Gold Canyon.

Upgraded phone, and salesman switched plan from 4GB data to 1GB - obviously resulting in overage charges. I called to have planned switched back to old plan. They said request would have to be sent to another department and they would call me back. They never did, so I called back and they said it was approved. Got bill and still old plan. When contract is up I will switch to an online plan my daughter uses which is $25 for unlimited everything!

So today my husband and I tried to go upgrade my phone - I have had an upgrade due my number since May 2014 - they told me that my phone had been shut off in September and for that reason I had to wait an additional 6 months to upgrade. MY PHONE WAS NEVER SHUT OFF. I chatted with a rep then called the finance dept at Verizon. They kept telling me my phone was shut off - MY PHONE WAS NEVER SHUT OFF. I asked if there was a way to get this waived since I have been a loyal customer for over 20 years - THEY SAID NO. That I have to wait another 6 months before I can get an upgrade. How is this GOOD customer service? Has anyone ever encountered this type of customer service before with Verizon? I mean you hear all the time that you can change cell phone companies - Maybe that is what my family of 4 need to be doing at this time. Thank you for letting me vent.

When I upgraded 4 phones for my family, a sales representative offered me 2 tablets and said not much different on my bill as I have paid but just a few bucks different. I told him I would not need them and he offered me only a tablet, no more charge as a promotion. So I took it but I found $10 plus tax more a month. Since I had another tablet, I returned it in 4 days... They have kept charging about $270. I came to the store to resolve it and they took care of it charged again $250 as surcharge. Whenever I come to the store, I have to wait an hour to get service. It' terrible service both over the phone and at store and online chatting as well. No one could take care of this issue effectively. Plus, customer service mostly are stupid, not smart enough to understand simple logic things from their c

My family and I went to Verizon Wireless in Altamonte Springs, Florida. We purchased several items including a glass protector for one of our phones. The sales lady agreed to place the shield on our phone. However, she returned it with air pockets, stating that they would work themselves out. When we requested it be done correctly, the manager came out and in so many words stated that they were not responsible. He was arrogant and dismissive. We have been with Verizon for many years. We purchase 3 phones every 2 years. We have never been treated so disrespectfully. To all consumers, if you can avoid the Verizon Wireless in Altamonte Springs, please do it. You will avoid yourself an aggravation.

Customer Service Agents are really rude and arrogant. I had called them about some issue with the rebate card and they kept switching department and I was on call with them for more than an hour. The customer service Lady (last one) yelled and hung up the phone abruptly. Initially when I joined the Verizon plan, I was told that the rebate amount will be sent back to us. Once I called them to send me the rebate amt back in form of re-issuing a card or check, they said they don't have funds anymore. They should return back the amt that they owe the customer. Their Customer service is really bad. I am glad I switched to Sprint.

I added a new line to my plan, purchased the phone at Costco, a note 4, the latest, and supposedly, the greatest. I noticed that with this phone, it's impossible to use the send message feature, which you can use after you dial *86, your voice mail system, and then 2, for sending a voice message to another Verizon wireless recipient. I spoke to tech support over 5 times, all levels, but not one knew what to do, instead, they instructed me to return to Costco and exchange the note for an S5, only to find the same issue, and to return to Costco again, and get the Note 4 again, since this was the phone I needed for my graphics.

In September I changed the billing name on my 7-year old Verizon phone number but requested that the Canadian Billing plan ($5.00/month plus $.01/minute) be transferred. Every month since then, I am billed long distance charges for calls to Canada. I call Verizon Wireless customer service each month and receive a promise of a credit for the Canadian calls and a fix for the problem. There has yet to be a single credit. I spend 2-3 hours per month on the phone with various Verizon representatives, supervisors, financial services representatives, some of who are mysteriously disconnected and don't call back, only to be promised personal attention to the issue. Representatives make only sparse notes on the account so the verification happens over again each month. Of course, no representative can give his last name, employee number, or phone number so it is impossible to follow up with a previous representative.

My wife and I have been lied to from the start. We have a damaged phone and my wife has been without service for 10 days while still being charged. It has been one lie after another. I am going to pay the early termination fee after only 2 months of service and switch to another provider.

Verizon is without a doubt the WORST, most ineffective company I have ever dealt with. I just moved my business to my home. In order to keep my Verizon phone number and email, I switched my home from Comcast. The phone number that was supposed to be my landline is nowhere to be found - when people call my office number now it's "disconnected". Somehow they made my mobile number my landline - so, while wireless says I still have my number and I can make calls from my iPhone - if someone calls my mobile it rings in my house. Really helpful when I'm on the road. I have spent HOURS on the phone and received ZERO help. I'm giving this 24 hours and then I'm going back to Comcast (with 5 flat screen boxes).

Time for a Class Action Lawsuit - 2 years ago I signed up for Verizon's unlimited data plan with the promise of a discounted phone at the end of my contract, if I signed another 2-year contract. Two years later, I went to the Verizon store and asked for my New iPhone 6 up-grade and was told that they wouldn't honor the agreement as they no longer offer that plan. They offered me 6G of data, which is way more than I currently use but I want them to honor their agreement. After numerous attempts with supervisors I was given a telephone number [(908) 559-2001] to the corporate offices. Then I spoke with Cymeka in Executive Relations who informed me there was nothing she could do and that the President would not be returning my phone call, as their was no one except him that she reported to that could help me.

Have been with Verizon since the beginning of time, but when SUPERVISORS tell you LIES and then hide from you for WEEKS, it's time to drop them! But yet, not one person in management has even bothered to care! I will NEVER have Verizon again!! Not in my home or any cells! Had 5 cells & home phone & internet (which will be removed next week) and Verizon can stick it where the sun does not shine! As a company in whole, worse customer service that I've EVER had in my entire life! NEVER AGAIN!

Verizon decided that they would review my account. They decided to extend my Contract End when the problem was a result of their poor Customer Service and the Whole company. The last upgrade agreement that I signed and agreed to was on June 22, 2012. It was for 2 years for the new phone I got on my Verizon account. I fulfilled my agreement on June 22, 2014 and I'm not liable for any Early Termination Fee. It was Verizon Wireless that let someone use my name, account & forge my name to get new phones that I had nothing to do with on March 17, 2014.

I've had a contract with Verizon since May 2013. My first few bills were high, which I expected. But they never went down. Instead my bill became more and more expensive. I couldn't understand why and when speaking with an associate I was told it was because of taxes. A few days ago I went into the local Verizon store to try to get a discount because my bill became too expensive even with only 1GB of data ($106). I was informed I was sold a shared plan and if I had a single plan is would've been $15 cheaper with 2GB of data.

I had requested an recycling materials to be shipped to me via mail, on September 20th, 2014. I sent iphone 5 in the green zip lock and packaging material sent to me by Verizon. Weeks go by I contacted the recycling program through submission ID, it showed invalid ID though. I then called the Recycling Dept. and was told there was a delay in processing requests because of the iPhone 6 launch. I called again later that month and was told my phone was processed and gift card would arrive by email. It did two days later. I held on to it until bill due date which was in a couple of weeks. Almost two weeks later I receive an email stating that the recycling team for Verizon inspected my phone and found it to be cracked display and led not working, $36 gift card should come within 3 weeks.

On black Friday, I went to Verizon to upgrade my phone. (I've been with Verizon for 8+ years) I bought a new phone and was told I could keep my current plan. (I was paying $60 per month for unlimited talk, unlimited text, and 1 gig of data). There was a girl walking around giving away "free" tablets. I was told that I could get one, so of course I said yes. The guy added it to my bag, and that's when they said it would be $10 per month. I wasn't sure about that, but my salesman said I could cancel any time. When I saw my online Verizon bill, I called and found out they changed my plan, and its $40 more per month than my old plan. I asked them to cancel the service on the tablet and was told it would cost me $175 to cancel. I don't think it's right that Verizon sets up their sales people to be deceitful, and then they don't make it right. That's just encouraging them to keep on lying, because there are no consequences.

I have been a Verizon wireless customer for 10 years. I paid my bill on time and I was a VIP customer. MY average phone bill was $140 a month. Over the last 2 years I have got a new phone, and it worked for a while and blew up. I would then get a refurbished phone which was always a piece of junk, and then get so frustrated that I would have to upgrade to a new phone. Over 2 years I spent about a 1000.00 on new phones or more. I got a new phone recently and it worked for a while and blew up. I called Verizon and demanded a new phone.

On December 5, 2014 I switched from T-Mobile to Verizon wireless thinking I was doing the right thing when I must say on that day was a pure disaster. The sales person was nothing but a liar and con artist. He had to make a $400 deposit and then pay for the phone which I found out was really .99 cent for the iPhone 5C instead I had to pay $89.99 plus tax. I ripped off. I was misled and when I left that store in Annapolis, Maryland I felt like I had just been RAPED. No woman should nor person should be mistreated like that. It was unfair. And then I called the Verizon complaint ctr. and was told it was nothing they could do for me. Personally they could care less so I advise people to stay away from these third party stores using the Verizon logo. Unhappy customer.

I went into the wireless advantage store in Marianna fl on 12/02/2014. They had a promotion going on to bundle my tv, internet & my house phone. This was going to save me money. The problem was I had no service in my area for the internet or home phone. They remove the internet, the problem is with the home phone. My phone was hooked up on 12/15/2014. They are saying I will have to pay for the 2 year agreement. I was on vacation and returned on the Thursday 12/18/2014. That's the day they removed the internet and I called the store the same day about the phone and they said I had to come into the store. I live about 32 miles from the store. I did go to the store. The salesman said I was over my 14 days. I called customer service they said the 14 days started on 12/15/2014, the day they hooked up my phone.

In September I was offered a plan that would reduce my monthly billing by $90.00 a month. She offered this monthly price reduction multiple times on the phone. I agreed. I was sent an email notice that my account had changed. However, my monthly billing has increased by $15.00 a month. After waiting two months I called Verizon to ask for a credit & they stated my account did not change. I asked to have the 'recorded conversation' reviewed. The lady stated only a supervisor could review the phone conversation. I asked to have the conversation reviewed & the supervisor call me. Nothing has happened. I am still being overcharged & my credit card provider refuses to put in a claim on my behalf.

I had a jetpack hotspot for my Internet with Verizon that did not work. Many efforts were made and time wasted with tech support who failed consistently to resolve my issues of poor reception. I did not use the device for several months and finally made other arrangements for my Internet service. I was paying $55 per month for something that did not work. I found a promotion for a Samsung phone from Verizon on the Internet and called for information. I spoke with a Verizon salesperson and explained to her that I would like to discontinue the Jetpack Internet device if Verizon would waive the early disconnect fee. The salesperson said that they would waive the fee if I would agree to sign a two-year contract for the cell phone service. This seemed like a reasonable offer and I agreed to do this and signed a two-year contract for the phone. I was told that the service would be $55.00 per month and I set it up on my automatic bill pay. I then began to get bills for the Jetpack service that was cancelled plus late fees. I called and explained to Verizon customer service what my agreement was with the Jetpack and I was assured that it would be taken care of immediately and to just disregard the bill that I had just received.

I've had a number of reasons to call VZW since this last problem. Each one has been taken care of quickly and responsibly by the VZW rep. Nice turnaround on their part!

I never left a bad review in my life - but my god the Verizon wireless customer service is something to be ashamed of! If you're thinking about switching to Verizon save yourself the stress and anxiety and stay far away. You get "service" everywhere except for the customer kind when you truly need it!!! I've been a customer for 15 years and my boyfriend has been a customer for over 20. Between the two of us, our iPhones, iPads a business account we’re giving them more than $500 a month and the ONLY two times that we've ever needed help with something - they've neglected to help either one of us.

I have been a loyal Verizon customer, with little or no complaints. I didn't even mind pay more for "better and more reliable service". With my past experience for the 2 months I am a big advocate for leaving them and going back to my old carrier. It would be a lot cheaper, there would be a lot less aggravation. I recently purchased my iPad Air 64GB from Verizon. The iPad had some technical issues, I reluctantly shipped it back to Verizon to be repaired or changed. I express to technician I live by 2 Apple Store. After being assured the turnaround time would be a nominal week I mailed my iPad to Verizon's warehouse in Texas.

I purchased an iPhone 5 wall charger from Verizon Wireless store in Havertown, PA. Pure Gear charger is the only kind they sell and they charged me $42. The charger stopped working after 18 days. Verizon exchanged it for another pure gear charger, which also stopped working after 18 days. Verizon Wireless refused to replace the charger and they stated no replacement and no refund 30 days after purchase. For $42 you can expect a charger for 30 days. They still sell this and only this charger for iPhone 5. What do they care? They sell this junk at 4 times what it costs on Amazon. This is a sleazy store selling overpriced junk made by sleazy a sleazy company, pure gear.

Been on the phone all day just to confirm my order then one tricked me and told me someone was using my SSI.

Customer service representatives processed an override to allow me to purchase 2 phones under the Edge Program. The override was approved twice by Verizon after reviewing my account of perfect payments for 8 years (amounting of over $16,000) with the exception of 2 late payments within the last 6 months which I immediately corrected. One of those issues was due to payment on a credit card that was stopped due to a lost or stolen credit card.

I called Verizon to find out about service at my residence. I was a Verizon customer 5 years ago and had issues with bad connection with the internet service and static on the phone line. I wanted to make sure that wasn't the case before signing up for anything with Verizon. They said they had done upgrading and surely it was fixed but they offered a free trial for the phone and internet. The only thing they did not have a free trial on was Satellite and I did not have a problem with this because we never had issues with the TV service. They promised on the phone this was completely free and if we continued the service it would cost the modem fee and an activation fee which I was fine with. Our first bill would be the largest with and that was fine but our normal bill monthly for the Triple Play would be $75 which is cheaper than our current provider Comcast. We had Verizon installed and tried it out while keeping Comcast service and were satisfied.

Verizon Edge is nothing but a hassle; we used the Edge Program's upgrade to get my Wife a new phone. They sent it back saying it was the wrong phone. We went into a store. They agreed that it was a mistake and provided a new label to send it back. Nov. 21st they accepted it back sending a confirmation text, then charged me for the phone. I called in and spoke with a CS Rep named Teresa. She assured me it would be credited back. Here we are next month and no credit and now suddenly they cannot find the phone so I have been charged for a phone they kept and they cannot find it. Why the hell is this my problem?! Verizon Wireless your customer service regarding Edge and the whole Edge Program obviously have some serious issues with accountability.

We moved our business in 1999. For the 13 years we had both the old address and the new address with two different phone numbers. After we kept complaining Verizon removed the address and the phone number we are actually using. Last year I file a formal petition with Superpages.com. I just got the new book and they still list the old address and a phone number not valid. How incompetent can a company be? It seems all Verizon wants to do is sell advertising. I get plenty of calls. They don't really care about having correct information about what they publish.

Contacted customer service to return a phone. Issued a return label on our account. 2 days after the disconnect and ready for return, no label returned found. Contacted Customer Service, and after awhile with them to see if they could reissue one to me, they tell me because we did not print it right away, they cannot issue the return label. They told us it's being physically mailed to us. With technology nowadays, really? They also said, if we want a faster return go to the store and they can print it for me. Called the store and they said they cannot. WTF? So what do we do? I guess Verizon really does not want their inventory back.

I went to the kiosk at Costco looking for a new phone. I wanted to get an iPhone because we’re using iPhones now and they said, “Well, we’re not allowed to sell iPhones but you should use the Samsung one because its got better reviews than the iPhone. It has bigger screen and all this other stuff. And I said, “Well, the problem is I’m not sure we’ll get used to it. I’m not sure my wife will get used to it because were so accustomed to the iPhone.” They said, “Don’t worry about it. Try this. Its 72 hours free. If you return it within 72 hours, it doesn’t cost you a dime.” I said, “Okay.”

After being an AT&T customer for more than 8 years, I tried to jump on the Verizon wagon, and boy was that a mistake. I only tried to do so because we have a Jetpack (portable Wifi) from Verizon and I wanted to bundle it up with our cell phones and cut our monthly bill by $50. I ordered 2 iPhone 6 and was told that they will most like be arriving this week around 12/17 or so. However, we got an email confirmation that our order was canceled due to an outstanding bill for $51.69 from last month. For God's sake, after we have paid our bills on time on an auto-pay for the past 4 years, one time of not paying on time got our new order canceled with no warning, emails, or anything, especially that we had just moved. So I called them and paid my outstanding bill and was about to get on my merry way to become a Verizon customer. Then, my husband showed me a bill which started on 12/04 for $150 a month which is now due on 12/30. But wait, I DON'T EVEN HAVE MY PHONES YET!!!! WAIT, I WASN'T EVEN PROMISED THAT I WOULD HAVE MY PHONE UNTIL THIS WEEK!!!

I don't understand. The company I work for have 6 lines with Sprint. My son wants an iPhone, so we go to Verizon and they told me they don't have that phone on their section of prepaid phones. "Okay" I said, "so what are your plans and how do they work?" Mr. Samuel, the guy who took care of me explain to me that if I need a phone, it's better to go over a contract and save money. Sounded good to me. Total phone price $$$$ and my credit sucks :( Wow. Okay next step? "Well $400 deposit and we will move on." I looked at my son 10 years old and he smiled at me. I said, "Okay so if I move my line and my number to you guys be my provider, is gonna be two lines and I want my number to be with you guys." He said yes. "Okay let's do it!" "Total $400 deposit cash and your phone will be $99 and then your son another $99 and you guys gonna pay $180 a month for both of the lines and gonna have a good plan."

Recently, I became eligible for an upgrade. I stopped by one of the Verizon wireless locations to inquire about the Edge Program. I was told because I had one disconnect in the last six months, I would not be eligible for this program. I became very upset with the decision Verizon made to not allow a consumer the option to join the program. I explained to the representative that my phone was disconnected due to death in family. I had loss my mother due to breast cancer and to tell the truth, a phone bill was the last thing on my mind. I've been a consumer with Verizon over five years. I called Verizon wireless financial services and waited on hold for nearly two hours to speak to a manager. I was then sent to speak to a customer service supervisor who was no help. At this point, I'm going to leave Verizon and pursue one of their competitors for lack of assisting a valuable consumer. AT&T, T-Mobile, or Sprint will gladly take me as a new consumer.

I have a 8gb data plan with Verizon with three cell phones a home line and a hot spot. On 12/12/2014 at 7:10 pm I am driving my car and receive a text message from Verizon saying I have used 75% of my data and can increase my data by 7gb for just $10 more....reply YES to accept. I did not reply yes. At 8:05 pm I receive another text message from Verizon saying I have used 90% of my data and I would be charged $15 of each 1gb that I go over. At this point I am feeling like I better reply YES to the first text message to cover myself just in case my wife or daughter are doing something with their phones or computers that would be draining the data.

I closed my account with Verizon because we sold our house and we're moving. I received a notice from Verizon to take the equipment to a UPS facility and send it to a distribution center. Having gone through this process with another company and a lost piece I was very careful to collect all Verizon's equipment and keep it together in a box away from the movers. I took the box to UPS in late July 2014 and a lady recorded the equipment and as she was packing it up she said "Keep your receipt because we do not keep them and Verizon will Bill you for $600". Odd.

I was with Vrz for over 13 years. Back then it was probably the best wireless service you can have, at least to me it was. I moved in new house a while ago, and I didn't have the reception. When I try to address the issue to them they were pushing me to buy some $200 antenna from them to boost my signal. After I read the reviews about the antenna I decided not to buy it. It was nothing but a piece of crap, so I had to deal with this. They convinced me that this has nothing to do with them. It's probably the house have some kind of isolation that is blocking the signal, but when I had guests at home with different carriers, they could make a phone call with no problems. As for me I've been sticking my head out of the window for all these years every time I wanted to make a phone call.

Verizon charged me over $400 for 4 days of service - online their billing statement dates and explanations do NOT line up with what I have been told over the phone. When calling in to speak with the last representative, he was very short with me.

On Nov 14 my husband called Verizon to change his data plan. His cell phone had 2 gigabytes but he want to watch streamline Netflix, therefore he needed more than 2. A representative who told him he could have more gigabytes up to 15 and she did tell him he would pay less than we normally did. We have 3 smart phones and two flip phones. Our monthly bill usually is around $230-250. What a BIG SURPRISE, we got a bill in Dec 16, our bill is $334. We checked and found out Verizon representative misled him - not to tell him that Verizon was going to charged my husband for 2 basic phone for almost $110 per month. Could anyone imagine that for TWO BASIC PHONES IS OVER $100 per month. If she told him her company was going to charge like that, he would never to agree to go with a new plan. We are a Verizon customer for 5 years.

Be very, very careful if you decide to use Verizon as your carrier. Here is my cautionary tale: In September of 2014, I finally ended over ten years of service with Verizon Wireless. With a total of five phones with them, I knew the transition to another carrier wouldn't be easy. Upon cancelling my lines, Verizon billed me over $700 in termination fees. However, in December, I received a postcard indicating that I owed one of Verizon's resellers (Diamond Wireless) an additional $400, plus I had to return one of my phones.

While on vacation to CA my cell phone was stolen. I've been a Verizon customer for 20 yrs and when I arrived at the Verizon store in Huntington Beach CA the sales staff could offer me no resolve, only charges for having to discontinue my service. In addition at being at a complete loss without my contacts while on vacation I was told it was my fault I did not enroll in their theft plan. In AK I would never have a problem with theft. So in addition to have a stressful experience while on vacation I also was being blamed for not protecting myself. Where is the customer service. Shame on Verizon Wireless.

I was contacted by the Loyalty Dept from Verizon and asked to renew my contract which was due to expire in a few weeks. I declined stating that I had found a cheaper plan thru another company. The salesperson, Kiona stated she could offer me a similar plan and price as that was the purpose of the loyalty dept for long term customers. She offered me unlimited talk, text AND data for $39 p/m. I told her I would talk to my husband and think about it. She called back a few days later stating this was the last day she could offer me this deal with unlimited data. I asked her several times about the unlimited text talk and data and she assured me each time that all this was included in the plan. I also purchased a new IPhone 6+ with this offer expectation.

Yet again Verizon has dished out a nasty plate of fraud. I had 14 lines for my business but when I ported 10 of them to AT&T and told Verizon to shut down the remaining 4 lines, they did not. However, they also CHOSE (without me telling them to) to stop sending statements. So those 4 lines remained active despite 0 use over 12 months. Out of nowhere, we get a collections call from them seeking $1100 for the past years use of 4 lines. I told them those lines were canceled and they would not concur. I refuse to pay the $1100 when I have proof that I ported the 10 lines.

I disconnected my Verizon telephone and internet service in New York in late July and yet I continue to receive bills for monthly service. Each month I spend close to an hour on the phone with Verizon and I am assured that the bill was sent in error, yet the same process repeats itself each month. Now Verizon has reported me to collections. This harassment by Verizon is intolerable. The company's billing department is nothing but incompetent if it is unable to disconnect a service over the course of almost 5 months. I would advise anybody to pick another company unless they wish to have a monthly headache with their billing department.

I found another carrier to be about 1/2 the price so I changed servers. Verizon did not acknowledge my change but only "suspended" my service. This meant I still had to pay for their unused service. When I called about it I got switched from office to office with nobody knowing what was the status of my bill. I asked for a copy of my bill (they only send a payment notice by email) and they said that there would be a $5.00 charge for that. VERY POOR service!

We have been Verizon customers for over a year. Our 15-year-old son had a Windows phone until this weekend when he dropped it and the screen and LCD broke, making it unusable. We had been paying around $83 per month. We live chatted with one of their representatives who told us we would be able to cancel our contract. When we talked to their team in person tonight we were informed we would be subject to a $200 cancellation fee since we are nine months short of the termination date. The other option would be to continue with the plan with a replacement phone, costing at a minimum $150. We cannot afford that, in addition to the $83/mo., at this time. We were compelled to cancel the plan and pay the $200.

Stay away from this store! It's a total ripoff. I went there because I needed to upgrade my phone. I got an Apple iphone 6 and traded in my old iphone 4. The sales person offered to give me $100 worth of free merchandise in exchange for my old phone. So I got a free case, a car charger and a jetpack. All free. (I was told). Then the next day I double-check my contract online and it says that I will have to pay $20/month for 2 years for the jetpack! No one told me about the $20/month. I went back today to return it - a day after I got it - and explained to the manager Dane the situation i.e I was never told about the monthly fee. He said that I have to pay a $35 re-stocking fee and that's it. This is a very shady operation because they are engaging in deceptive practices. I would definitely stay away.

Been with Verizon for 8 or 9 years and for the most part they do have good customer service and good coverage. I purchase a HTC M8 4 months ago and it's a hit and miss if you can call me and my phone ring or tell me I have a miss call and this is with 4 bars and I can call my wife's and kid's phone in the same room on the same service but different phones and they get every call. I've been dealing with this for 4 months now and they say there is an open ticket that's been open for a month and they can't do nothing for me. They did send me a replacement under HTC warranty but that did not fix it. I will be taking all 3 of my lines elsewhere because I need my phone to work.

How much does a shock proof screen protector cost? I think a charge of $79.99 was excessive.

After speaking with a CSR on the phone and assured us we could upgrade to EDGE and acquire the Apple 6+, the store manager refused and offered us Androids. We did not accept and why would we downgrade ourselves? Verizon managers SUCK!

Both garbage service and customer support. If you have any problem, expect to spend no less than an hour on the phone talking to complete mindless idiots who would qualify to rake leaves and I'm guessing are in some third world country so Verizon can pay them 25 cents an hour. And you will be transferred to at least 2 other mindless idiots who will ask you all the same questions over again so they can also do nothing for you. Then you can get a service order and have someone waste more of your time and come to your house and tell you, "Dear, your phone line is broke. Me cave man me can't fix. Me tell supervisor." Then, you will see your ticket close like magic but your problem remains. You will get no calls, no emails, and no texts. You call back up and start it all over again. I have been doing this for about 10 years. If I can give everyone a suggestion, it would be DO NOT GET INTERNET OR PHONES WITH VERIZON. You will be better off with two cups and a string!!!!!

We have been Verizon customers for 15 years. On Black Friday I went into the Menifee, CA store. I got a black Droid Turbo on the Edge plan (2.5 hours of my life wasted). It worked until Saturday night then it stopped working. I received 0 service on both the bluetooth and phone. I chatted with a Verizon rep online on Sunday. They concluded that my phone was DOA and that I needed to take my phone in for a free return or exchange. On Monday, I took the phone in to get replaced. They only had the red Droid Turbos in stock. I didn't want that. They said I would have to pay a $35 restocking fee. I told them I am not paying a restocking fee on a DOA phone, that their customer service rep told me was DOA.

I have had inaccurate charges put on my account for the past year. I have called over 50 times to resolve billing issues only to be continually lied to. After spending a week of my life on the phone with customer support, finally the lady "Jackie" says she sees the problem and credits my account. Then I get a new bill for over $1000 dollars demanding payment or they will turn me off. The charges on that bill are not accurate and I take the bill to the manager in my local Verizon store and he assures me the charges are a mistake. I must call in to resolve. The lady I speak to "Brook" tells me because my phone had been turned off when Verizon had made a mistake on my bill, I would now be charged a double bill for the reconnection. This is ridiculous! Their mistake, I should never have been turned off in the first place! I am so fed up with the hundreds of lies I have been told. I have spent hour and hours on the phone being told different things each time, I usually end up in tears for all the abuse and lies.

In July 2014 I changed service for my internet cable and landline to Verizon FIOS. They promised a 300.00 prepaid gift card and a tablet for changing. It is now November, dozens of call later and still no gifts. Verizon uses a third party to distribute the coupons for the tablets. When you call, all they say is we sent it out yesterday, tell me they are sending it again, be there in 48 to 72 hours. The gift card they won't send because according to their manager I got such a good deal I didn't deserve it. He did promise to review the sales tape and contact me. No contact in two months, always unavailable when I call customer service. For such a large company, Verizon has little respect for its customers and its promises.

I tried to pay the past due amount on my Verizon bill online and mistakenly paid the entire amount due (over $400). I immediately contacted Verizon's financial department and was told they can't refund my money or cancel the payment and allow me to make a new payment of the past due amount. They said they couldn't give me the refund because I used a debit card (what???). They said they could put a search on it and it would take weeks to get my money back, if then. I have been a Verizon customer for years but with such crooked dealings as this, I'm looking elsewhere.

I was not allowed to access my voicemail messages until I agreed to allow Verizon to download a "free" visual voicemail program. I agreed and when it was done loading, I was informed that I was signed up for a free 30 day trial of the voicemail and after that I would be charged. I had to call Verizon to cancel. I thought I would get my previous voicemail back, but I did not. Now before I can listen to new voice mail messages, I have to listen to a computer voice telling me how many new and saved messages I have as well as the stats for the voicemail message including telling me the phone number, time of message and duration of the message. Like I want all the info before I decide if I want to hear the message.

On Tuesday, November 25, 2014, I searched the Verizon website on how to cancel cellular services that I have had with Verizon for over 8 years. I discovered that I was overpaying my bill for a few years and was going to go to Sprint on Black Friday to switch services on my three lines, one of which were. I was directed to a Verizon help site that directed me to call the number if I were considering switching my bill. I discussed with her that I wanted to provide my husband with a smartphone for Christmas and my phone was keeping charge for only two hours at a time. After speaking telephonically with a representative from Nashville, I was informed that she could offer me the following deal: $124.99 Unlimited text and talk, 10 GB of data included with this offer, a bonus 2 GB of data.

I purchase a wireless device from Verizon. The first week, the device did not work so I returned the device to the store. I was given a new device by the same associate who sold me the first device named Shawanda. I returned home and the second device still did not work so instead I opt to call Verizon Wireless Customer Service Line where after being on the phone for 1hr and a half with an agent named Lisa, she explained that the device was reported stolen. In total shock, she asked me to return the device again and ask for a refund. Shawanda would not return my money but said she would order another device. By week three I return to the store for the new order device to discover Shawanda had been fired and was told nothing could be done! Now I have a bill for 220 dollars and a device that is reported stolen. I want to take Verizon to court and have them correct whatever they are reporting which is affecting my credit score. I'm pissed!

I signed up at the Verizon retail store in Marysville, CA. The manager checked everything in the computer and told me service for me and my wife would be $130 per month. That sounded fine. Paid $200 for sales tax and activation fee. Used all the data in one week because of presets on the phone from Verizon. Got my first bill, $174. Went back to the store, talked to the manager, he said he would take care of it. Three visits and seven phone calls later, no action. Promised to call me back seven times, never called. It's unbelievable to me that the manager of a retail store doesn't know how much to charge a customer for the services his company provides and doesn't know how to fix a problem when it occurs. It's unacceptable that a manager of a retail store would promise seven times to return a phone call and not do it even once. I like my new phone and the cell service is good, but what a terrible company for customer service. Be warned!

I've been with Verizon since the beginning of time. Basically I ask how much can I pay you to be a customer? Lol SO being as faithful as I've been, you'd assume they'd be accommodating. Nope. They lied. I have a hotspot & decided to buy a 3rd phone & 2 tablets. Not even 4hrs after starting the tablets up, I am over the 3gb! While using hotspot! I called & she told me it's because they prorated it? Um what? I have a hotspot so they don't use their own data but they won't listen to reason. I guess I will take my new equipment & my other plans to another carrier. They'll buy out the 3 new devices contracts, Verizon... You blew it bad.

My initial contact to Verizon was to the Smyrna location with questions on upgrades & changing our current family plan from my Mother's to my name. I waited almost 1/2 hour on hold and then received completely incorrect information from the service representative. After a 2nd attempt, another representative provided me with correct info & the number for "Assumption of Liability" (888-832-4540) to contact as a first step in the process. After a 3rd wait on hold… we went through the entire process, including RUNNING MY CREDIT, before informing me that they would be unable to switch our plan at this time due to where we were at in the contract. This information was NEVER mentioned prior to my credit being checked by ANY of the (3) representatives I spent almost 2 hours on the phone with! Not one representative all night had provided me with complete and accurate information for a very simple process.

When I purchased the iPhone6s in early September, I was told by your representative that we would receive all the information to trade-in the phone when my new iPhone arrived. When the iPhone arrived in mid October, the only envelope in the packaging was for the donation program. I had to call Verizon to get them to send me the necessary label for trade in. Again, no mention of registering the phone.

I traveled to the UK in October 2014. I purchased a global service plan prior to my departure. Upon arrival, I realized it wasn't working. The catch-22 of course was that I could not call Verizon global services to complain. Halfway through the trip, I used a friend's iPhone. I still do not understand precisely what the problem was however I handed over $20 more in order to have service. I returned home to learn that I had been charged roughly $800 for data use. The global plan apparently only applied to phone calls and texts and not data. As an example of how outrageous the bill was, I was able to ascertain that from October 26th to October 28th, I was charged $558. Ten hours of those two days were spent on an airplane with my phone turned off. The Verizon rep with whom I spoke yesterday was almost useless. He reduced the $558 by 25% and suggested I use a prepaid phone card in the future. What a bunch of crooks!. I plan to put the word out as much as possible.

Well seeing as it took me a solid 14 minutes to even connect to this site! I want to let anyone that is thinking of starting a service with Verizon TO HIGHLY RETHINK THEIR DECISION! This "INTERNET" NEVER works! They constantly change your bill every month with random charges. One month I pay 24.00. Next 49. Next 56. They then turn off my service (just because? i guess) Turn it back on and say I owe $225.00 HAHA! THIS COMPANY IS A JOKE! And DO NOT EXPECT to get a hold of customer service because "The volume of customers" is always excessive, due to the terrible services they "provide"!! My speed is .25 mbps for Download and .10 mbps for Upload. I can barely connect to my school email TERRIBLE! I thought TIME WARNER was the worst, but VERIZON takes #1 for the WORST COMPANY/"INTERNET" service. They make TIME WARNER seem HEAVEN SENT!! *Pay the extra money for a different provider! Do not make the same mistake, the rest of us did! The 40 dollars you spend will get you nowhere with this company.

I saw on 60 Minutes where the CEO of Enzyte was convicted of numerous charges for this exact same activity Verizon is actively getting away with. This is the short version of a very long story. Bottom line - I switched from Verizon after fighting with them over a data plan I never agreed to (I continued paying because the charges were making my monthly payments late). After switching carriers I am no longer able to log into my account or contact Verizon yet they still continue to charge me. They also harass me with automated phone calls. Since my number is no longer a Verizon number the online bill is no longer accessible and you'll notice you are required to input your phone number in the beginning of any call with Verizon. Mine is no longer recognized therefore the only option you get is to access the "collections" agents. They are calling it Finance but these people are hardcore and will only allow you to pay your bill. They claim to have no knowledge of the charges, only the balance...

I signed up with Verizon's Global Access/Data plan. The plan was to provide 100 MB for $25, renewable every time I exceeded the 100 MB limit. However, when I returned home, Verizon charged me for BOTH the global MB uses as well as additional roaming fees. First, it took 5 phone calls to try to get it set up correctly... each time I called in to check to make sure it was done correctly, the customer service rep said that the previous rep made a mistake. Second, it has taken 3 phone calls to try to get the bill corrected, plus letters to the Verizon president and to the regional president to address the problem... but the problem continues without repair. IMHO it should have taken only one phone call to set it up. That phone call would have prevented the need for subsequent calls and letters, AND it would have been done correctly from the beginning. We have a local water department that can do that. Perhaps I'm expecting too much from Verizon.

About 9 months ago I moved my service from ATT to Verizon. Within one month our data usage went over. We had consistently used less than 9Gb data a month with ATT. I double checked my data records with them. Within the first month of Verizon we were up to 14Gb. We did not change any habits or buy new equipment. We did upgrade our iPhones to 5s and had to switch from ATT wifi to Verizon Mifi tower. Imagine my surprise after meticulously combing through hundreds of data pings that I am being charged for data from our Wifi tower when not even at home! We have no devices that can be draining data at home. I take my laptop to work. My husband and I both take our phones. So what else is there? A magic fairy stealing data?

Never mind. We decided to go to another carrier. You’re very kind, but Verizon has lost its edge, the thing that had me a loyal customer for over 10 years... Your customer service has now mirrored Sprint. Which if you know anything about the service and headache that people have to deal with it would make you very disappointed that Verizon has sunk to their level. Price, service, and ease of use is no longer a feature that your company can claim.

Billing on my cellphone has become a monthly nightmare. I rarely use my cell phone. I keep it for safety. I called Verizon and said I wanted to investigate a cheaper plan. On the phone the Rep. told me about messaging that was 10 cents a message. Good deal, I thought, so I bought it. The next month my bill was more. I called and was told that the plan I signed up for was not 10 cents a message but $1.00 a message. Lie #1. So I called again and told the Rep that I didn't want that plan anymore and when can I get rid of the phone. She said my contract ran until June but if I would sign up for 4 more months, I could get free messaging from now on. Lie #2. I am still being charged for messages at the single message rate of $1.00 per message even though she said she would cancel that plan.

A Samsung S5 had a warranty issue. Son's phone and he is away at college. He is a manager on account and arranged to have a replacement phone sent in his name to his dorm. Phone was sent with NO confirmation and tracking information. Arrived in the mother's name (account holder) so dorm did not know who the person was. Phone was returned to Verizon.

I unfortunately decided to upgrade my line and give up my unlimited data plan. I had not upgraded my line in five years, just bought phones from another source. So the phone I decided to get was the HTC m8 and after three weeks of having it I getting numerous over the data limit notifications from Verizon. Well figured out it was a setting in the pre-installed Verizon back up that backed up my info every hour over the network. I never set Verizon to back up anything of mine, I use Google, and it was sucking up all the now 3gb I had. Well few phone calls to Verizon and basically they wouldn't do much, said they would credit me and that had never showed on my bills. Btw, I used Wi-Fi at home and work which is where I was most of the time so I had thought the data overage must have been a joke. Verizon and the data they offer is ridiculous, they are very stingy with it. Representatives extremely Unhelpful, and it was the phone setting that caused the big headache..... Big mistake.

When I went to a Verizon Store to upgrade my phone I was offered a free tablet. I asked what the monthly fee would be and was told nothing. I knew this didn't sound right so I asked how this could be free and was told that they make money when people watch movies on it. I was also told it was refurbished so that was another reason they were giving them free. When I received my next bill I had another phone number added to my bill and a monthly fee charge. I was never told they were adding another phone number for this device. I have wireless service in my home and my iPad didn't require any monthly fee so I was shocked. I told them to disconnect it and they charged me $170 fee to do disconnect.

I went to my Verizon to pay my bill. I paid with a debit card and the system did not give me a confirmation number. I thought the system was down so I did it by check, it went through. I went back and check my account, they had taken the money out. I call Verizon, they said they had not received the money. I call my bank, did a fraud report. My bank credit me for the transaction. I look up, they charge my account twice for money. Oh I did transaction with them for 120.00 twice. They said they never receive the money. I sent proof that one for check had been paid and did fraud alert on the credit. They said was on my bank part. I went to the bank manager, she talk to Verizon customer service manager.

I am an existing customer with this company for 10 years. Offered and quoted plan and new phone to replace phone with ongoing issues documented even within first 14-day trial period back in January of 2014. Account has been noted numerous times for issues with handset/phone. I had to reactivated old phone twice within 14-day trial. Once using the phone for a few consecutive days I knew I did not want it. I was told that it was the 14th day and therefore too late. I went to apple store and received replacement phone. Same issues continued.

After waiting 45 minutes the consultant approached me and I told him I wanted to upgrade to a white iPhone 6. After a total of two hours we began completing the transaction. I paid and he began to open the iPhone box and started syncing my old with my new. I noticed it was the white/pink iPhone 6 so I asked him if they had any white/silver ones to which he responded that if I wanted to switch I'd have to pay a $35 restocking fee because HE already removed the plastic. Overall, the store looked very nice and professional; however, the employees were not. They were nice enough, but they joked amongst one another, clearly not helping the folks who have been waiting for so long, even picking on either another customer or co-worker, I thought it too rude to look, away from their earshot. I was very disappointed when I left the store. Not only had I wasted two hours, but now I'm stuck with a phone color that I did not ask for and do not like for two years until I can afford a new one. I didn't even get a receipt for my purchase, so I'm not able to fill in an order number or give receipt information to verify my transaction. Highly upset.

Make sure before you sign the contract you ask 100 times about the fees and other charges, this company is full of crap and ** and they add every month some extra fee to your balance. If you don't call them, they got you... I like the coverage, but not anything else. In one word ** company, this is my opinion.

I've been a customer for over 8 years with 9 family members with a service with Verizon. I ordered the new iphone 6+ and waited until Oct 18th to receive it. When I opened the phone, it had a hairline crack. I called in and Verizon rep. said go into the apple store to get a replacement. I went to Apple, they said it was ordered through Verizon so you have to order with them. Verizon gave me the wrong info.

To all that read what’s going on on Verizon Wireless. Last month they had a Special and I went for it. Not knowing if I would continue it. I downgraded on my next billing date. Then I would upgrade if need like I have done in the Past. Now these are the Text I got from Verizon. And they changed the Promo after my first text I got from them. As a Paying Customer I would think they would of told me they were discontinuing the promo soon. But I NEVER got that text or were told. I have called to ask them to adjust and they turned me down Twice. I think they forgot I've been a Great Customer for the LAST 15 YEARS. Take a look and let’s see if Verizon Really CARES. I think they should Honor the 11-2-14 Price they quoted. It’s amazing they only promoted only during the Iphone 6 and the NOTE 4 dates. Now they’re changing their minds after 30 day promo. VERY SAD!!!

I have been with Verizon for 5 years, three phones and a tablet. They are dishonest and their charges are outrageous. I have had multiple issues with them. I am going to get rid of the cell phones and go back to landline. If I want to talk to someone it will be the old fashioned way, landline. Verizon is over-charging everyone and brag about their year end financial gains. I have a Pantech outbreak that has such a small memory that it started malfunctioning within the first year. The Verizon tech told me that it just didn't have enough memory. So multiple phone issues, never have service. Verizon is not a good company at all for keeping their customers happy.

I have been with Verizon Wireless before when it was Bell Atlantic Mobile. At one point in the early 2000's, I was impressed with the cell quality so I switched from AT&T Wireless. I had two basic phones under family plan, and even with Employee Discount, I was paying over $100 a month; which I could bear. However, I've been getting lots of complaints that my call quality was bad...consistently. I did not want to "upgrade" to smart phone as that's what my PC and Tablets are for. I then found out from my coworker about Republic Wireless and ported my number, then my wife's. It was in the middle of billing cycle and even with the number fully ported over and those lines not used, I was told that they won't credit me for not using the service as the billing occurs "in advance". I then went on further to tell them that I am a Verizon Employee but they clearly sounded indifferent.

After having a live chat with a Verizon salesman (and printing out what he said) I went into the Verizon store in Warner Robins Ga. Just like I had laid it out for the live chat guy, I laid it out for Verizon salesman. I told him the phone I wanted, I wanted the single line plan $60 for 2 yrs, and I wanted to know if I would get the employee discount. He said yes, just bring in my pay stub and he made a note that I would bring it in. And two days later, I did. He was not working, so a lady copied the pay stub, sold me a screen protector, and I added insurance. She said the discount on the screen protector would take effect that day, but the plan discount would take 1 or 2 billing cycles. Hmmm. Fishy. My discount status was verified quickly. I contacted a Rep. through the website and they said I would not get it. Funny how the salesmen say you will get it and the customer service rep. will tell you no.

Hello. I had purchase a Verizon pay as you go regular phone, which I was told worked better than my ATT phone in upstate N.Y areas. I managed to run up a credit of about 250.00 as I was only using the phone in the summer months. I decided to buy a Verizon smart phone to try and burn up my surplus, which worked O.K up to November of 2014. According to Verizon I had 96.00 left in my account, but they refused to automatically use this for monthly Payment, and I hadn't used this phone in about 2 months. They closed my account and kept the 96.00, refused to let me use it to pay. I was thinking of switching all my home Phones and TV to Fios. No way now. Rude and terrible customer Service.

I traded two iPhone 4S 16 GB phones to Verizon as part of their recycling program when I bought two new iPhone 6 128 GB phones. The initial online appraisal was $200 for each phone. They were both in perfect working order with not a mark on either one. I followed all the directions provided for preparing them for trade in. Today, I received two e-mails saying each phone was given a final appraisal of $76 because the SIM card trays on both phones were broken. They say they have photos of this, but they cannot send them to me.

My reception near my home near lake Livingston, Texas has been getting worse over the past couple of years. I receive voice messages without my phone ringing, zero service inside my shop, and choppy signal when I do make connection. This is an area where 100's live and around Lake Livingston, 1000's of residents have homes. I contacted the Verizon Wireless Executive Office, and the following was their exact response via email: "Thank you for contacting our Executive Office with your recent complaint. After reviewing the physical location you have provided (address removed), unfortunately Verizon Wireless is unable to boost the signal in that area due to its large concentration of water. In order to receive stronger signal you will have to be further inland." Really? Their suggestion for me to improve my reception is to move! Wow!...and this from the "Executive Office". Amazing customer service.