Verizon Wireless Reviews

3 weeks into the service I received a call telling me I was about to go over my limit on my 5Gig/Mo plan. I asked how much I had used and was told 4.7Gigs.

I immediately stopped using the service and checked my computer for usage and it(mozilla usage meter) said I had only used 3.2Gigs in the time I had had Verizon.

I returned the device on 07/31/08, told them to cancel the service, and asked when I would receive my refund. I was told I would receive it in 2-3 days.

! week later I had still not been credited the money. I went to the store, and they had not canceled the account, nor requested the money to be credited to my account. 2 days later I received the $50.00 in my account.

On 08/17/08 I received a bill for $364.49, stating that I had not only exceeded my limit, and was being charged a gigantic sum for that overage, but also included the usage for my account @ 4.7Gigs, >STILL BELOW< MY 5Gig/ Month Usage Limit.

When I inquired as to how it was OVER when it stated it was less than my plan called for, I was told that it was in the way they billed my account, that I really only had 2.3Gigs usage until my first bill came out. I was not told that when I signed up for the service.

(Does this sound ******* up> and like a PLANNED RIPOFF?)

I signed up for a 5Gig/Month plan,
used it less than the 5Gig/Month plan (3.2Gigs according to my computer, and 4.7 Gigs according to their bill),

SO HOW DID I EXCEED THE LIMIT?

Well they gave me my deposit back, and dropped the early termination fee(wow), but still say I owe more than the monthly bill would be, and I used less than the 5Gig/Month usage limit for my plan, for 21 days > which is less than 30 days and it was canceled before the "30 Day Test Drive" was up.

So basically, what the sales rep (who IS an Agent of the company) says, is overridden by the fine print in the contract. This gives them free reign to lie to their customers and be in the clear.

Even included in the fine print is a clause that I can not use legal remedy, just THEIR ARBITRATOR.
"30 DAY TEAT DRIVE" and if your not 100% satisfied with our service, you get all your money back. That is wat the sales rep claimed.

And in their websites they say "TEST DRIVE ANY DEVICE WE SELL, and if you are not 100% satisfied, cancel and get your money back."

I even asked "I have 30 days, and if it does not work for us, I can cancel and get my money back? And have no charges?"

And the sales rep said "YES".

Bottom Line Is: their sales pitch is misleading, their billing practices are misleading, and their ethics are "Rip-Off all you can"

A follow up call was placed to re-order my set top box. It finally arrived in May, 2008. I called Verizon in early June to follow up on my free TV. I was told to wait till the end of June for my notice. The end of June, Verizon told me I would get my instructions by August 10th. When I did not receive my instructions, I called and was informed I was not on the list for a TV, but that I would be put back on the list. I followed up three days later to verify that I was on the list only to be told that the list closed on July 30, 2008 and no one else could be added. And that I was not eligible for a free TV since all of my services were not installed by March 31, 2008. Whos fault was that? Verizons!

I have called and spoken to their customer (lack of) service department and have been told, someone higher up the resolution chain would contact me within 48 business hours. No surprises here, I never got a call back. I believe that Verizon has used false advertising when it offered the free TV. They knew the terms and they knew they could not install my service within the specified time frame. I priced out the TV they offered, in the open market it would cost over $400 to purchase.

Verizon has offered to re-imburse me $200 to make me whole in lieu of not receiving the TV that was part of the agreement. Someone explain to me why customers are held to every part of an agreement with Verizon, yet Verizon doesnt have to do anything to keep up their end. Doesnt anyone see all the problems Verizon has failed to correct? Doesnt this qualify as a class action lawsuit?

Verizon promised me a free 19inch flat screen HD TV and has not delivered.

This is where things get tricky. I was spending the month of June in China and the store manager promised this change in late May. This obviously never took place and I did not find out until long after my return. Prior to going to China, I contacted Verizon Wireless to let them know I would need my phone with a local China number (requirement for the time I was there). I was told I needed to have a global phone with a SIM card. The only two Verizon Wireless carries is the Blackberry, which I have no need for and the Global Edition. I purchased (not free) the Global Edition phone. I also spend well over an hour on the phone with Verizon Wireless to ensure that the phone was ready for my travel to China. I was assured by the rep that my phone was not locked and it was ready to go. I would just need to insert the SIM card.

Clearly, nothing is ever that simple.

I arrived in China and purchased my SIM card, which came with an initial 30 minutes of talk time. Eagerly, I inserted my SIM card so I could not only communicate with my counterparts in China, but to talk to people back in the US. Surprise Surprise, nothing happened. Numerous people attempted to help. Still nothing. My husband spoke to the store manager and she contacted the global department with Verizon Wireless.

After many late night- early morning (11pm-2am) phone calls (China is 12 hours ahead and they called me during their business hours, my sleep hours)still nothing. Verizon Wireless could not unlock their own phone. The same phone I was told did not have to be unlocked. I explained that I really needed to stay in contact with my husband and to avoid the $3.99 per minute calls we would text message each other. The Verizon Wireless rep with the global department said that texting each other would be fine and we would not incur any charges for the text messages.

In the meantime, my husband was working with the store manager and she told him that she would credit us for the month because of our inconvenience. I was never able to use my phone on China with the exception of text messaging.

Not only was this inconvenient, but it was rather dangerous as well. There were times that I could not be reached by others in China nor could I contact them if I were to have an emergency.

When I returned from China and received the bill. I was astonished to see a bill in the amount of $400.69. We patiently waited for our credit, which never came, and had our service suspended. I contacted Verizon Wireless and after many transfers reached someone that, although, really didn't help much was willing to listen. Of course, she claimed that no rep would have ever told me that and that they do not guarantee service in China. She essentially blamed me for the whole thing. She said I should have purchased the SIM card through Verizon Wireless. I tried to explain that it wouldn't work because I needed a local China number. She said that nobody would have told me that I could text for free. I asked if she were calling me a liar and she said no, but nobody would have told me that.

I told here that I was not a satisfied customer and that according to their on-hold announcements, which I heard repeatedly, that I was to let the rep know and they would make sure that I would be satisfied before the conversation ended. I told her that the only thing that would satisfy me would be to credit my bill and refund the money I spent to buy a phone the they recommended. She said no. The only thing she was willing to do was to credit my bill $167 and I would be responsible for the rest, which was due immediately if I wanted my service restored.

Exhausted and frustrated I paid $493.85 to have the service restored. To date, I still do not have a credit and I am being charged a late fee as a result. I am frustrated and want to cancel my service; however, I fear that they will not release me from my contract without a fee. The economic damages incurred: Cost of phone $100 Promise of lower bill $60 per month $210 overage charges from trip to China Hours spent on the phone with Verizon Wireless- time which will never be recovered. Loss of connectivity while in China

Two months later, I needed to take a last minute trip to Atlanta for a family matter and checked my cell phone finding I had NO minutes available on it! When I tried to get it straightened out, I found out the "plan" I thought I bought didn't exist, they did recredit my minutes and I knew I was to pay by 8/20/08 on both accounts to keep them going. Though unhappy that I had been "duped" initially, we do need phones for emergency use (especially my Mother).

Payments were made on 8/19/08 to be "recurring" and all appeared to be fine. I "borrowed" my Mom's phone, as mine was low on battery power, only to find she had "Zero Minutes" (this plan tells you as you place a call how much "time" you have on your phone: Hours & Minutes). I was quite upset since we had made appropriate payments on both phones and if my Mother had NEEDED this phone in an emergency, she wouldn't have been able to reach me/us!

I called "Customer Service" (if you can call it that) using "611" which did work on the phone. The first person I spoke to knew nothing except to say we should have paid before the bill was due (that was helpful!!), his supervisor said they had already credited minutes back once and their "Policy" was they do that "Once Only". I said "Well, that's arbitrary. You could do whatever you want, you just won't credit the minutes back even though we did everything right."

I then asked to speak to her Supervisor, Rick, who was very rude to me (I spoke to him in a "determined" manner but I was not yelling and I do not use profanity ever) and I asked him: "Do you want our business or not?" His response was: "Right now, HAVING YOU AS A CUSTOMER IS COSTING US MONEY!"

In my entire life, I have never been spoken to like that!! Let's see: We bought two phones from them and a total of $120 of minutes for a grand total of $240 (at least) minus perhaps $5 of minutes used. So, I am COSTING them money? For me, for us, that is a lot of money. In this economy, with everything costing more, I am not about to "give away" well over $200 to Verizon Wireless for NO service and two phones I can't use.

Ultimately, my husband straightened it out as we could PROVE we had done our part and attempted to pay to bill on time via the webpage, using credit cards, etc., but it was not easy and they were not helpful. As it turns out, apparently, the place we used was not a "regular" Verizon store as I said. It was also not a "fly by night" operation. It's been in a major mall for years with a HUGE Verizon sign. Frankly? I don't care as a consumer. If they allow others to set up their service, and make money on it, they should be responsible for these other dealers as well.

This company has NO "Customer Service". They lack knowledge, are rude, and will stick it to you every chance they get. I can also say that had this not been resolved, I would definitely have pursued "Fraud" against this company any way I could. As to whether I stay with them, I may be "stuck". I live in a rural area and service here is spotty. If I could get another company, I would. I will never recommend Verizon to anyone.

I tried 2hrs to get Verizon to help me out. The first time after 1hr I was so bummed they wouldn't flinch that I told themanager Jewels (ext7580) I wish that I had recorded the call for YOUTUBE and she hung up on me. The second time I talked to a manager it was a very rude uneducated person that could barely speak proper english (Elisha). The network they brag about is a bunch of insensitive bums.

$995 is the bill from Verizon rent is due in 3 days $1695 my account had $1100 in it. I had to pay Verizon $700 to keep business from failing. Verizons mistake took food from my table and maybe utilities.

long timely phone calls with rude reps and still after 5 months still no satisfaction

10 days shy of 1 month of having my service turned on with Verizon I called my voice mail and was directed to the accounting department for non payment. I had not received a bill as of that time so I was completely unaware that there was any balance due at all. The reason I was turned off is because they charged me for the month that my phone was not even activated AT ALL. I was suprised that they turned my phone off for just one month of nonpayment of funds I didn't even owe without a phone call, email, text message or anything.

I was on the phone with them trying to fix this and get them to understand that they had made a huge mistake for OVER AN HOUR! I had just got home from 10 hours of work and was in no mood to deal with this. After they agreed that I didn't owe the balance, I was offered no apology for my inconvenience and I even tried to get him to admit that Verizon made a mistake and didn't even get that!

I could have possibly missed a call from a potential employer about an interview during the 2 days it took for my phone to be activated.

Loss of work, time and money spend using cell phone airtime to resolve the matter; out of pocket $180 for the device.

How much have they made by charging people for mistakes in dialing or calls that were hung up on seconds into the call? $20 in 411 charged

credir score lowered rejected offer by bank

Now, I can still get no resolution, they're insisiting I'm blaming them for xtra charges (which I am not) however, they are accruing now because they're charging me for turning on my phone after turning it off and promising they wouldn't..they've added charges i can't even begin to fathom what they're for, so on and so forth and still they say *I* am lying about them taking more money than my check was for and they would never could never do such a thing. I want to stop my contract and I could if I had another $175 to pay to them and then more to get service some where else. I'm livid.

The only thing is my checking account became over drawn and I've had to pay more monies because they're charging me for things they didn't have any right to charge me for and I've been out money to cover expenses they had no right to take out to begin with.

My wife and I had gotten married so we wanted to combine our accounts under one, except we had a different area codes and so we had to change our phone numbers first, by doing so They never canceled my account but just added me to her (my wifes) account. I was on military hold because of my deployment, I was in IRAQ. a few months later I was told I had been sent to collections and that if I didnt pay the money to the collection ageny they would put it on my credit report, so I payed it that very moment. a few months later It was on my credit report.

So not only did they reopen my account with out my knowledge but they never canceled my account. it was on hold for 9 months and then randomly one day activated. It look me 6 months to get a letter from them telling me it had been removed. and to get my full $350 back which I never owed in the first place. It stoped me from buy a 2 cars and getting credit cards when I returned from Iraq. This is what I don't want to happen to my wife. And here we are at the very beginning trying to get this matter resolved but they wont even take money to fix it. Our accounts were to be joined and our old canceld.

Owe and get this they also randomly canceled my military discount with out telling us so we have been getting charged for at least 3-5 months without the discount. I am a disabled American Vet from my one tour in Iraq, and this is how I'm treated. My wife is now being sent to the collection agaency for $20, for there mistake and when I ask the the hell is going on and I want it corrected he tells me well other people pay there bills on time. ever week is something new, whether it is being billed to much because they falsly said we had unlimited text messgaes and then never put it on our account. or activating or even disactivated services which cost me more every single month.

Verizon even canceled my voice mail with out my permission, just one day, no service. Why can I not cancel my contract with no penalty. and of course this os on another account so when or if someone can even help me the evidence from that single account wont even help me cancel with no penalty.

1) weekly migrane 2) stalled buying a vehicle for months and months due to bad credit which wouldnt have happened if it wasnt for verizon. 3) Lots and lots of money 4) time and lots of time on the phone

I have been keeping a rough estimate of how many problems I've had with them in the last 6 months and I am no joke over 25 problems. I can't cancel my contract because they will charge me to do so and it's a rididculous amount. I have been with Verizon for at least 4 years now and I get treated horribly every time I talk to a Rep. My wife and I had gotten married so we wanted to combine our accounts under one, except we had a different area codes and so we had to change our phone numbers first, by doing so They never canceled my account but just added me to her (my wifes) account.

I was on military hold because of my deployment, I was in IRAQ at the time fighting for our country. a few months later I was told I had been sent to collections and that if I didnt pay the money to the collection ageny they would put it on my credit report, so I payed it that very moment. a few months later It was on my credit report. So not only did they reopen my account with out my knowledge but they never canceled my account. it was on hold for 9 months and then randomly one day activated. It look me 6 months to get a letter from them telling me it had been removed. and to get my full $350 back which I never owed in the first place. It stoped me from buy a 2 cars and getting credit cards when I returned from Iraq. This is what I don't want to happen to my wife.

And here we are at the very beginning trying to get this matter resolved but they wont even take money to fix it. Our accounts were to be joined and our old canceld. Owe and get this they also randomly canceled my military discount with out telling us so we have been getting charged for at least 3-5 months without the discount. I am a disabled American Vet from my one tour in Iraq, and this is how I'm treated.

My wife is now being sent to the collection agaency for $20, for there mistake and when I ask the the hell is going on and I want it corrected he tells me "well other people pay there bills on time." ever week is something new, whether it is being billed to much because they falsly said we had unlimited text messgaes and then never put it on our account. or activating or even disactivated services which cost me more every single month. Verizon even canceled my voice mail with out my permission, just one miraculous day no service. Why can I not cancel my contract with no penalty. and of course this os on another account so when or if someone can even help me the evidence from that single account wont even help me cancel with no penalty. Verizon is Victorious for screwing Disabled American Vets out of money and combat soldiers while deployed.

I have to come up with an extra 262.00 for my next bill.

Verizon refused to give me the location of where my phone had been answered, and they refused to change the time frame for my contract which would give me the opportunity to buy back another phone at the same price as I bought the stolen phone ($200). I do not expect them to give me a new phone since I did not pay for insurance. When I told them I was not satisfied with what they offered me I received an email stating that if I left the company they would charge me $175 for breaking the contract.

This behavior is not right. Not to mention the fact that trespassing is a crime.

Its two months and eight days and counting and no check. I wonder why they can get away with stealing from the general public. Oh, I know they are regulated by the California Public Utilities Commission.

I have to pay $120 fee.

At no point in time were we told that our first phone bill would be much higher than stated. The salesman did not state there was an estimation of our first bill on one of our receipts nor did he advise us to check the bottom of our receipts for an estimated cost of the first bill. As a matter of fact the only receipts he spoke to us about were the receipts for the rebates and the $395.82 initial cost of the Verizon wireless plan.

My first Verizon Wireless bill arrived and to my shock it was in the amount of $472.49. I tried to call 611 for customer service from my phone and am unable to-do so from inside my home. No where on the bill is there a phone number to call to talk to someone about this amount? I then looked at the purchase receipts for a Verizon customer service phone number and that is when I discovered that the estimated cost of the first phone bill would be $329.13 not the $139.99 plus tax that the Verizon salesman repeatedly assured me would be the cost of the plan.

Had the Verizon salesman explained to us that the first bill would be much higher than the amount he stated and the subsequent bills ($230.27 cost for the second month of service.) would in fact be much higher than the $139.99 plus taxes I would have never purchased a Verizon plan as I am on a fixed income and can not afford the outrageous cost for this plan?

I did call Verizon customer service and the only thing they are offering is a $42.50 credit towards the first bill and an apology for the omissions of the salesman. This is completely unacceptable to me. The only resolution I will be satisfied with is a complete release from this contract at no cost to me. How dare they mislead consumers this way? I would think that nothing less than full disclosure to a potential customer is acceptable.

This money very important to me for pay part of my bills, because verizon did not my money four months now this resulted a big gamage to my finnacial and creidt report+ physicaly elevated my blood pressure and debitic . Because I'am very sick old lady also have a cancer.

My last call they were suppose to return my money in 5 days. That call was on 7-16-08. I have not received my money. So now I don't know where to turn. Other people in the same area changed cell phone companies without being charged the fee.The area is Charlemont Ma.

We are now in Aug and have been told that I would have all this taken care in July and now again 13th of Aug. nothing has change. In fact I even told them that I didn't care about having the same phone number just give me the service with any number at this point. I need to have verizon due to my home alarm service and what I presently have is cable service. The worst part of all of this is that now Direct TV is charging me for the services which I have been paying and my most recent bill with them is over 120.00/mo.

So now I am paying them which verizon was told about the first bill and told me to pay it because once all of this comes together it will be adjusted. Which is alot excuses and poor customer service. I am now stuck with direct tv if I choose to cancell I have to pay a 300.00 cancellation fee.

At the present moment I am paying for two services to my cable company amounting to 180.00/mo. and over 100.00/mo to direct TV due to their ignorance. I was to pay for all of these services 104.00/mo. I am furious and tired of calling them and being transfer to different depts. and being told to as the last rep. told me sit tight.
My monthly expenses have increase by 200.00 which is not want I wanted.

Several of us only have cell phones and no land lines. So we have no 911 or any way to make contact in case of an emergency.

After 12 weeks (suggested was 6 to 10 weeks wait period) I started calling Verizon about the status of the promotion gift. As you will see in my log (up to item #5) Verizon never explain that my eligibility jeopardized because I changed my service before a 30-day must-maintain-service required period. I was never aware, nor was I ever informed by Verizon that by downgrading my internet services I would become illegible for the promotional gift. From April, 9 2008 (Item #5 from the log) to July, 29 2008 (Item #6) I waited in vain for Verizon to send me my promotional gift as they said they would. I even discussed with a Verizon manager that I was concerned that the changes I had made to my Internet services were affecting my eligibility. That employee told me that it should not since my established services more than compensated for the internet downgrade.

After calling Verizon on Aug 4, 2008 I basically was told that I lost my eligibility for the promotional gift and that Verizon would not honor the free gift in any way. Form poor TV quality to an unbearable customer service, Im discussed with Verizon lack of character and commitment to its loyal customers.

I should have been told that I would lose my promotional eligibility if I changed services within the 30 day period. Its like they hid that information so they could easily make customers illegible for the service. I deserve the TV as promised because on the grand scale I am more than paying for the original agreed service of $99. Plus now I am locked in a 2-year contract and I cannot break my services unless I pay a $199 early termination fee.

Furstration

Offer me a way out of contract, but did not offer a solution if I wanted to stay.

A year later (2007) I was told it was documented that I called again questioning my picture messaging. On August 13th, 2008 at around 9:30, I called Verizonwireless again complaining about my picture messaging. The reason as to why I decided to push the issue is because a friend is having a wedding and needed to send my pics of the wedding dresses we will be wearing in the wedding party. However, my picture messaging was unable to receive pictures. Prior to speaking to a supervisor, I spoke to a representative name Adam and he advised me there was a problem or error on Verizonwireless side that enabled me from enjoying my picture messaging. He needed to transfer me to the tech support so that they can find out why my phone was not allowing me to send or receive picture messaging.

Here I am on the phone 35 minutes now and speaking to another representative and she advised me to cut the phone off so that she can correct the problem (simple as that). After having me on hold for maybe 5 minutes, she comes back to tell me to test the phone by dialing #932 which I did. The recording announced the test call has been successful. So explaining to her how frustrating this is to call and PAY for a service that I wasnt granted due to Verizonwireless network for almost 2 years, I should be compensated. This young lady insults my intelligence by telling me a 20 COURTESY credit would be honored. I was humiliated by her response.

I then ask to speak to her supervisor Chris P. whom was no help at all. Speaking with him, he advised me there were no notes concerning my complaints on my picture messaging since 2007 so the only credit that would be issued to me would be 25.00 he went up 5.00. His reason was because I didnt call back to let the company (verizon wireless) know that the picture messaging still has not worked. I told him why should the customer continously call a company complaining on a service that should have been working from the day I purchased the phone in 2006 to make sure that it was working? I feel if a customer calls complaining about a service there should have been a follow-up call to make sure the customer is satisfied.

By the way, in the records it shows that from that day on or from the time I purchased this phone, there were no incoming our outgoing picture messages. So as the conversation began to bother me, (possibly an hour later) I was ready to hang up and decided to terminate my main number on the next billing date which would be September 15, 2008. I will keep my secondary wireless number working until I find another company that would best suit my needs.

As I write this complaint, it is a shame that a customer would have to go through this. Mr. Christopher P. was uneasy to speak with an unwilling to save a customer because he was sustaining the fact there were no notations verifiing the picture messaging was not working. Damage Resulting = The consequence is terminating my wireless (primary) line on the next billing cycle which will be September 2008 because of unloyalty.

I spoke with the technical dept. and they said they couldn't help either. We have had serious problems with this service before and they sent us two new phones because they said the phones might be bad! They havn't worked for over a year and we have continued to pay until the contract was up. Now they tell us this. It's a scam, pure and simple and I won't tolerate it. I will tell everyone I know to avoid Verizon wireless because they are crooks and if they even hear you are thinking to change carriers they give you poor customer service.

I will have to pay for a phone for my husband, a single plan until Nov. that we won't be able to use, as well as pay for a new carrier family plan.

I asked why and they said that it was because I had made a billing change to my plan during the course of my committment that reset it to two more years. I was then told that it was no longer Verizon's policy to extend customer contracts for billing changes but since I was extended before this policy was put into place I would still have to pay a $180 non pro rated cancelation fee if I changed carriers before October. When I told them that I was never informed of the contract extention at the time of the billing change and never signed anything to that effect they said it did not change how they viewed my case.

When I asked them how they could justify a cancelation fee when I had no new equipment for more than 2 years, they said that was the former policy and I was stuck with it. When I asked them how they could continue to grandfather me into a policy that was unfair to the customer even though they had changed it for eveyone else I got the same answer.

I'm currently stuck with a poor service that I don't want unless I pay $180 for 2 more months of a contract extention that I was fraudulently forced into in exchange for nothing, a policy that Verizon willingly admits was so unfair they changed it for everyone else. This has to be an unfair business practice.

I told them I had Verizon at that time and they claimed I wuld have to get the bills from Verizon (them!) and fax it to them. They claimed in fraud they couldn't get them from their own company. I personally called Verizon residential service and they have agreed to send me a copy of the bills but were also puzzled as to why another Verizon employee couldn't do this for a fraud victim. All the other companies involved removed the charges after they received the documentation. This is just another example of Verizons arrogance which I have experienced with our business service as well.

They are arrogrant and feel they have a captive market. I will do whatever it takes to discourage consumers from dealing with them in the future. They should have never opened an account without my permission, I WAS a customer at the time. Whatever happened to verifying information? And why didn't they attempt to contact me when it went unpaid? They knew where to find me I had been a customer since 1999 with the same social security number. Why did they disconnect the fraudulent account and turn it over to a collection agency under my name?

I am still struggling to clear this bad debt off my credit report which has caused my credit score to plummet.

After 6 months the phone went bad, then ASSURION company, the one I paid for at verizion for the phone re-placed the phone with a used phone----they said it was no junk, but now this beauty has gone bad. They arenow asking for 50 dollars to re-place the phone. I TOLD THEM i WOULD PAY THE 50 DOLLARS after 1 hour on the phone, but I did not want another used phone. I told them I wanted a NEW PHONE. I also told them I was recording everythying, and I did.

This has took my entire day and upset me and my secetery,so-- A lie is a lie,and stealing is stealing--what else can I say? EXCEPT I still have this expensive lemon!

EMOTIONAL ANXIETY----LOSS OF TIME TO MY BUSINESS, which probably resulted in losses to my business, because of the everyday theft by conception that is just taken for granted these days.

damage in credit report

i have contacted an attorney to plead my case

It did not cost me any money but when he told me about the GPS I was going to use it as I was a bus driver and it would have came in handy.

After i explained this to the supervisor, he immediately tried to state that the time required was 30 days not 60. After i pointed out that it clearly said 60, the supervisor changed the topic again and stated that no Adverse Changes have been made to my bill. When i asked the supervisor what the Adverse Changes were, he replied that they are significant changes in price to my bill. Upon hearing this i told the supervisor that a 20 cent change can be a adverse change to certain individuals. Then the supervisor went onto state that charges such as the Federal Universal Charges are charges that the company can not regulate. However it states in the agreement These include Federal Universal Service, Regulatory and Administrative Charges, and may also include other charges related to our governmental costs. We set these charges. They arent taxes, arent required by law, are kept by us in whole or in part, and the amounts and whats included are subject to change.

After i mentioned this to the supervisor, he went on to say that these charges change on the users usage of the phone. However looking at my past bills, the surcharges had no correlation with my phone usage and the surcharges continued to rise. I stated to the supervisor that there was no correlation,than he changed the subject again and stated that Material Adverse Effect was not a financial matter. When i asked the supervisor where this was in the agreement, he told me that the Material Adverse Effects can be defined if i go to a Verizon store. Then i pointed out to him that the customer agreement that i had (off the Verizon Wireless website) was the most recent and accurate one. Then the supervisor went onto say that the customer agreement does not specify.

upon hearing this i questioned him about the current customer agreement that i was looking at. However the supervisor tried everything to sway me away from the agreement and started telling me company policies which did not correspond with the customer agreement. After spending 1:30 hours on the phone, the supervisor told me that he would call me back tomorrow. I have never seen service like this. The whole time i was talking to the supervisor, he tried to negate the agreement and give me definitions that were not stated in the customer agreement.

I don't know how Verizon can change the account number and say I owe them $238.00 and still be a customer and still have the same number that I've been using since I openned this account NOVEMBER 2007. I have all my bills from the time I openned this account until August 2008. I only have 1 account with them and NEVER have I openned a 2nd account with them.

Furthermore, a rep for verizon called me on friday August 1, 2008 and informed me in his words verizon can open as many accounts as they please and change the balance as much as they want without customers authorization knowing this and seeing this on my credit report and comparing it to the documents that verizon has sent me does not match. I've constantly tried to discuss the matter with verizon and only once have sent me a bill for $238.00. And I called them on March 2008 regarding this matter and told them that this account was still active the collection agency just put on their file as a dispute because she was confused herself.

It's so unfair that companies can have this kind of power and take advantage to try and make up such accounts to get more money that is not even owed.

I called the 800 number on the Verizon bill numerous times about how/when to make the switch so as to avoid early termination fees. I was told REPEATEDLY by more than one person that our bill was paid six weeks in advance and that to cancel two weeks before the contract terminated would be no big deal, and that we would not be penalized with an early termination fee.

We were all in town for a family event and took this opportunity to switch carriers and purchase new phones. Next thing you know, we were hit with a nearly $400 early termination fee. Despite numerous calls to Verizon, we had no luck getting the charges taken off despite what I'd been told. We had to pay the early termination fee which was egregiously high. We were two weeks from the end of the contract!

We were dinged nearly $400 for early termination fees despite being told this would not happen, repeatedly, by more than one customer service rep. I gave up and paid the charge but will never use Verizon again, nor would I recommend them to anyone.

lost of many hours when i was on vaction in california.

i started calling february of 2008. to this date i have been unable to get the money returned or any verizon customer service agent to acknowledge that i had ever given any deposits to them. they will not connect me to any manager or give any name of anyone to speak with about my needs. they are extremely impolite and place me back on hold or just disconnect me. i have e-mailed verizon and not received any answer what so ever. my bill is continually wrong and it takes months to get the credit. i guess they're just too big to be concerned with me. thanks for an outlet. if there is any remedy please let me know.

$350.00 and a whole lot of headaches

Stalker bothering and Verizon accepted that the info was accesed twice from a store (we changed it over the phone) but 2 weeks later verizon denies or tries to protect his worker. they record all conversations... they should have proof

If they would have accurately reported that I have no minutes left I would not have used my phone. The rep said that as a courtesy we would take off 50% off the overusage. I declined and said I need to speak to a supervisor since I should be given 100% credit. She then said that if I chose to speak to a supervisor then the offer would go down to 30% off the overusage. I chose to speak to the supervisor. The supervisor gave me the same runaround, saying it is an estimate and said up your plan and we will give you 100% off the overusage or continue with the plan and we will give you 30% off. I said what it would cost me as in early termination fee for both the lines on my phone , and he said it would be total of $300. So I took the 30% off. I then went ahead to verizonwireless.com and posted a complaint.

I recieved a call from their customer service and explained the same situation and he said that I should up my plan to 1400 minutes. I argued that even with that if verizon inaccurately reports minutes saying I have used only 1300 minutes ad then I continue to use the phone, I would be in the same situation, being billed for overusage. I was adamant about the fact that the whole thing occured because verizon reported minutes usage inaccurately. After 5-10 minutes of arguing the rep hung up on me. The matter is not about $50 but it is about verizon inaccurately giving you minutes usage.

I was offered a replacement by mail with a REFURBISHED one; or spend more money a new one at the Verizon store. Replacing this phone after a mere 4 months? With a REFURBISHED one? What if I told you that your pacemaker that we surgically implanted needs to be replaced (by the way, surgically - again - of course)after four months and we are going to use one that we removed from a dead guy, but we cleaned it up and we will place that in you chest. And we will still bill the usual $45-65,000.00 (Subtotal, including tests and hospitalization). Sounds a little unethical, huh.

My three friends; who also own Verizon Blackberry worldphones; and also have PhD's; and incidently have ALSO had problems with their Blackberry worldphone AGREE. ANd I'm sure your reply is: well that's different. Is it? We are paying for a phone that is at the top of the food chain (as as far as Verizon phone choices go), and more expensive PDA monthly services. We expect the software to work; and we expect to recieve a like-replacement before a year of ownership.

So, next time one come to see me to fix your heart, I'll make sure we use USED catheters to trace into your heart's vessels, and we'll make sure none of our software is reliable and ALL THE OTHER AMAZING EQUIPMENT used to save your life during the procedures is either kinda working or not. Good plan, huh? People actually rely on [Verizon] phones to get a hold of people like me, to come in as a team of professionals to save people. Give that one to [Verizon] phone engineers. Hopefully we'll see one of them...or maybe not, huh?

I get to have a refurbished phone now, that will probably have more problems than the one I am returning, which is in better physical condition than any refurb.

I was able to save $100 on the bill by switching the plan and backdating one month. When this month finishes (at the higher rate) I can and will go back to the original contract. This should have occured automatically. Not to occur automatically gives Verizon an unfair profit at the expense of the consumer.

I am paying for services that are not working correctly and never have. I have lost significant time. Most recent communication: Jamie, Once again the HD DVR in the bedroom is not working properly. It randomly erases recorded programs, it shuts itself off and has to be unplugged to get working. These refurbished DVR that we keep getting keep malfunctioning. I have not yet has a month of un-interrupted service at this location. I always have no choice but to spend hours on the phone with technicians...or even worse, required to leave work and "be available" for someone to show up and replace one defective unit with yet another. I would like Verizon to send me a NEW HD DVR for self install....I hope that I can get one that works. I can no longer continue to try to work with all of the problems with the technology that few of the technicians know how to properly diagnose or repair.

I have contacted the Fiber Solutions Center on your behalf to see if we could have a new HD DVR sent out. I was advised that there is no choice when selecting the equipment, and that they are unable to make the request for a new box. When I was going over the details of your email to the representative that I spoke to, he did advise that he might have a solution about the recordings being erased. He advised that the default setting on all of the DVR recordings are set to be deleted after a certain amount of time.

The FSC representative did advise me that you will need to call them the next time the HD DVR stops working or resets itself so they can address the issue as it happens. Only after you have spoken to them will they issue a new HD DVR for you. Once again the HD DVR in the bedroom is not working properly. It randomly erases recorded programs, it shuts itself off and has to be unplugged to get working. These refurbished DVR that we keep getting keep malfunctioning. I have not yet has a month of un-interrupted service at this location. I always have no choice but to spend hours on the phone with technicians....or even worse, required to leave work and "be available" for someone to show up and replace one defective unit with yet another. You have been most gracious and helpful but I must ask the question what am I paying for here? I would like Verizon to send me a NEW HD DVR for self install....I hope that I can get one that works. I can no longer continue to try to work with all of the problems with the technology that few of the technicians know how to properly diagnose or repair. I will give Verizon 30 more days to get my service working problem free, if it does not happen I will move to other providers and explore recourse options.

So the solution is not applicable. The next time I have to unplug this device after it shuts itself off I will call to have all services terminated. The device does not reset itself, I can come back a day later and I will not be able to activate it by remote or front panel. I will have to un-plug it to get it to start up so the device is not simply resetting itself or downloading updates it is defective like the last what? I think it is 3 or 4 HD DVR's....I hope Verizon does not try to come after me for breach of contract, Verizon has failed to provide products and services effectively since I moved. I will have no choice but to contact my attorney about this I am afraid and see what actual recourse I have based on the mess that has been the services at this address. I will spend NO MORE TIME talking with those people. How many hours have I been on the phone with them? Can you guess?

Unto my knowledge my curious son who only had the phone for three weeks accessed the web multiple times and ran up charges of $1,400 ($1.50 quoted per kilobyte). This only came to light when I received a regular monthly text message to my phone of the monthly bill. I immediately the same day called Verizon to talk to customer service about the charges ; they verified his number was the line with the kilobyte charges and I didn't currently have a web access package ; previously when the kids go over their text message limits Verizon would work with me to backdate or increase their package and discount some of the overages (never amounted more than a couple hundred dollars) ; the only best option Verizon customer service gave me was a 25% discount and to add or block the web access package and I still would owe over $1,000 for his usage.

I asked since I called right away if we couldn't backdate and I would pay for the package for the three weeks he used and going forward, and they denied the request saying they had already printed the bill. They suggested I call their financial assistance department so that my service wouldn't be disconnected if I didn't pay the full amount. I'm sorry but isn't that definitely an inflated amount for the access and if I agreed to pay the previous month and add the sevice going forward, why would they not work with me. Their quoted monthly rates for the package was next to nothing compared to the $1,400 they now say I owe.

Out of pocket of over $1,000

Paying extra charges every month for things that I did not order.

Currently as of o7/29/08, unable to make calls from cellular phone. Paid an additional $100 today, still no service

When I called customer service I was informed that I should have caught this oversight when I was initially billed incorrectly and there wasn't anything the customer service rep could do but credit me 50% off my current bill. I said Ok to but informed the CS rep that I would be writing regarding his oversight since I thought I was paying the $10.00 a month that would have taken care to my text messaging. I don't think I should have to pay over $400.00 for text message over two month, this is ridiculously and I would like to see some type of resolution.

I called in April and was told that the TV was on backorder and they could not tell me when I would get it. In the meantime, I moved so I had to transfer service when I called about the serv transfer I was told that I had to change my home phone number but, everything else would remain the same and that my same services would just transfered to the new location. I inquired again about the status of the TV and was told that I didnt have that promotion on the acct and that they were unable to access my old number to verify promotion. After sitting on the phone for two hours and being tranferred between 8 representatives.

I was advised that they saw the promotion and the TV was still on back order with no expected delivery time. I began calling again in June and spoke with a Supervisor who told me he was going to have the TV shipped right away. Two more weeks passed and still no TV, I called and spoke w/ another Supervisor and was advised it was still on backorder and I would receive it at the lastest in July.

Today is July 27, 2008 and I still have not received the TV and just today I realized that the Triple Freedom package that I had for $139.99, they have been billing me for $305.00 for the last three months. Now, this is more time that I have to spend on the phone still trying to get the TV and now getting my correct price plan and any credits toward the account for the difference in price. Economicly, we were not affected by not receiving the TV but, now the billing we have paid for is incorrect and I currently have a $633.00 phone bill which $305.57 is past due for the incorrect amount for one month of service. Current charges is $327.73.

I called Verizon and, after being on hold for 15 minutes, was asked to be on hold again while they searched for my account (I had given the service phone number and account number twice by that time.) After a good amount of time the person told me that the rate had increased. I asked if that was their explanation and she said yes, and that I would have received a letter of notification. I told her no, and that I was not satisfied with Verizon's customer service.

Paying more than Verizon advertised.

So in the end,I was charged $400 by Verizon. But this month, I called veriozn and changed my plan to my only one line. I asked them to change my plan to $39.99. I receive a bill which is $69.99. They said that is because I changed my plan. What I can do is to wait until October 15 to cancel my last line and end this nightmare. Certainly, I will never use Verizon,but i want to remind anyone who is joining Verizon. Be very cautious before you join it.

I contacted verizon wireless a servibe rep told me to terminate the contract at the merchant, and purchase the upgrade directly from them. on 7.1.2008. I Terminated the contract at the merchant, and i went to a veqizon corporate store, located at Boston tyke shrewsbury, ma Wherei ispoke to a service a representive named M. Grace Edwards

she stated because i cancelled my contract, that i would have to pay another security deposit. of $400.00. She checked if a check was mailed to me the initial deposet. no check was issued to current. and i stated why did you tell me terminate contract at the merchant. this misinfoqmation caused me a unnesarary time, a interruption of mx verizon wireless service. and an additional deposht whtch iplan on doing aug 1 2008

Mental Anguish! It's amazing to me that in this day and age Verizon's order system could be so messed up.

There is no telling how much business we have lost because we did not get a call. Several people finally emailed. We have had some people think us rude because we could not hear them. There must be SOMETHING that can be done to stop the madness!

There is a lot of productivity being wasted during this daily task interruption such as having to re-enter every contact information from your cell phone if you didn't buy the data access online from your provider for a fee. Again they are the winner, having consumers to buy their data that consumers themselves entered on their cell phones and was saved on the server that should have been free. I am hoping that group of lawyers and some consumer advocate companies will investigate this matter.

When it comes down to it, they're right, your wrong!

A $1,900.00 bill that we only owe about half of. A cancelled account, and they have threatened to notified and post the bill owned to our credit reports.

On July 19, 2008 I called the store. The phone rang over 12 times before it was answer, a representative surprising told me he cannot be on the phone because I am not a new customer to make him money and put the phone down on the side giving me the impression he was going to get a manager. During that time he was dealing with a customer. I could clearly hear a female customer giving her social security number, address and phone number. This is scary that with identity theft those representatives at Verizon Wireless do not care about the customers confidentiality.

He later hung the phone to get rid of me after waiting for 15 minutes. I called back and Kim told me she would give a message to the manager to return my call which he never did. This store location does not answer phones, the staff is very unprofessional and the entire motive is making their goal and not customer service. My account was forwarded to collection although on 3 visits to the store I was told that this matter would be resolved. My credit is in the process of being ruin by Verizon Wireless.

My account was forwarded to Collection

I have been in [their] complaint web page and this simalr thing has happened before. so I will be filing a complaint with FCC and better buisness bueral to help me with this matter. thank you. I hope to here from someone asap on this matter because I will not let this matter go away

Since this was there mistake I felt that was wrong, I canceled my service with them. They said I could not because one of my phones was ON Star and I would have to go through them, so I did. On Star said to me they have had a lot of problems with Verizon puling this tactic. Finally I was able to get my phones canceled. I got one sheet of paper that said I owed them $393.44; I called them and said I would not pay them until they sent me my final bill with full details of the charges.

I started getting harassing phone calls on my home phone to pay my bill, I told them to send me a bill several times, and they even turned it over to collection agency before I received a bill. I finally received my bill from June yesterday July 17, 2008 I went over it and they charged me with several early cancelation fees approximately $340.00 worth. There was only one phone that was still in contract out of 3 and there was less than 4 months left. I felt that all they put me through I should not owe these cancelation fees.

When I called them yesterday they said it is what I owe and that was final and if I did not pay them they would report me to the credit bureaus, I feel this is wrong we as consumers should have recourse. If Verizon had treated me with respect and fixed their mistakes they would not have lost me as a customer FOREVER. I want a fair bill and I would gladly pay it.

One day I returned home and checked my answering machine only to get a conversation recorded between the landlord and another tenant which I couldn't recognize on the machine. I contacted the phone co. immediately to notify them someone is tapped into my line please investigate, to no avail.I continued paying high bills for basic service, also I had a separate line for my computer no one had that number. Eventually, I tried to switch service with another co. and Verizon said in order to switch service you must have a zero balance which I gladly did. The computer line was not affected, but when I moved I discontinued service with Verizon altogether, Thank God.

I received a final bill for the computer line which was $117.00 I didn't pay it because I was still trying to fight Verizon on the bills. They knew my line was spliced into and did nothing which cost me. Now, they sold my information to a credit recovery agency which inturn put this information on my credit report saying I owe $117. on the home number and $685. on the computer line. I would like to get some help on this matter it has damaged my credit more and the recovery agency staff, mainly the Trinidadian employee is very nasty to me. My credit is worst than ever. I'm trying to get a new car,but the score is affected by this. I was also trying to buy a house with my husband but this is in the way. I can't get credit increase on my credit card.

Then one day while I was at work NES calls my house and speaks to my spouse about the acct that his name is not even listed on, also claiming she was an attorney for verizon and demanded payment or she would file and we would end up oweing 1k instead of $400. My spouse not knowing told her our situation he just lost his job and we're barely getting by but he could post date a check for $50. She agreed and hung up quickly (6/11/08).

Currently all my payments starting bouncing at the bank, I got a print out of my acct. and found that without and authorization NES pulled $377.23 out of my acct (7/1/07) I payed close to two hundred in nsf fees because of them. I contacted verizon to find out if they actually got the money and found that on 6/11/08 NES actually pulled the postdated $50 plus tried pulling $377.23 right after my husband told them we didnt have it. So twice they entered my acct. without authorization. I am filing a dispute with my bank tomorrow. The point is not that they got the money but I or my husband did not authorize the $377.23 twice.

Seven bills bounced and charged me $22 for everyone. We make just enough money to pay our bills and had to borrow money from parents to cover. This is causing emotional and physical stress, I can't have this right now, I'm trying to support my 2 children with only a pt job. My infant cannot drink formula, and the more stress I am under my milk supply deminishes.

Last week my connection speed slowed to slower than dial-up. After staying up all night trying to correct the problem, reboot, registry cleaners, etc., I called the company. They told me I have exceeded my LIMIT of 5 Gigabytes every month, so they slowed my connection speed until July 29th, I made the call on July 5th. They also referred my account to account investigations. Please contact me by email if you need to as I do not have minutes for my phone right now.

The economic problem is that I pay 60.00 a month for broadband unlimited usage. The lady I spoke with said that I needed to not use my internet for the rest of this month (until July 29th) and that if I continue they will cancel my account and charge me the early termination fee.

I have spent anywhere from a half an hour to 3 hours on the phone with 1-3 people being passed around nobody seems to be able to tell me anything, I have even been told I don't have two account numbers when I read them to them they can't figure out why. I asked them to let me out of the contract and they threatened me with their legal department saying I signed a contract but isn't it their responsibility to follow that same contract? Do I have any rights concerning this?

I called yesterday because my cable box went out, when I called them I was told a new one would be sent out today, when I called back later the next guy said that wasn't true it was a holiday weekend. He said it woul be tues or wed before I get one then told me he could schedule it for today between 2-6. I came home and waited no repair man. I called again and was told there was no work order for it. Now I have to wait till Monday. If this isn't a poor excuse of running a business I don't know what is. Will I have to spend the next 13 months going though this ordeal over and over? Please advise me what to do.

My nerves are shot trying to get this straight! This is not how I want to spend my days off.

I called customer service and they told me they had no unlimited service. They changed me to Double the amount of service for $199.00 a month and back dated my bill. So I only Owed them $400.00. Two days later I went into overage again.

The amount they say I now owe is up to $89.51. I've written letters and reported this matter, but they keep sending me a growing bill.

I've had unlimited text plans where I was charged over $800 with my phone shut off. It was their mistake by not activating my unlimited text and I had to fight for 5 hours to the charges taken off. They lied by saying the plan was never changed even though I received mail saying it has. They also lied saying there were no notes on the account to reflect my calls. I purchased an air card so I can internet when I travel. The air card never worked good and gave me a very small signal with dial up speeds even thought hey claimed it was broadband. I called in to complain and they basically said too bad I'm stuck with the plan. I went to a Verizon store to try and fix the problem. They did a speed test right there and found I was not getting the signal right for some reason. They exchanged it for another air card that did not work right either. The manager at the Verizon store told me I should be able to get out of my contract.

I called back in to Verizon customer service to complain about the air card and they said they would not let me out of my contract even though my air card doesn't work. Tech support called me and lied by said there is nothing wrong with my air card. I don't even use it because it doesn't work but I still have to pay for it.

Verizon has lied to me by not honoring the payment arrangements I have made with them. I recently got divorced and moved out of our home. We do have two daughters together and one has Crones disease. She is very ill at the moment and I only have the cell phones to communicate with. I called in and told Verizon of this and I was going to be about $20 short on my payment could I pay the balance on the next bill. Verizon said no problem--so I made the payment and they shut off my phone anyway.

I talked to Doug at Verizon, a supervisor employee number 250766 who basically said I never made an arrangement and I was the one wrong. This exact same thing has happened to me several times before when they just lie to get your money and then shut off your phone. Now I can't see how my daughter is doing with her Illness. I told doug I was going to complain and he said he will just erase all the account notes to favor Verizon. In short Verizon is rude, they lie to you, their plans are deceptive and they harass their customers by shutting off the phones even though payment arrangements have been made.

Below are items Verizon lied to me about:

1) Charged me for 2500 text messages even though I had an unlimited plan. They shut my phone off and it took me 5 hours for them to fix it.

2) At least five times Ive made payment arrangements, and as soon as I make the payment they shut my phone off anyway.

3) They lied to me about the employee notes by saying they didnt exist or that they were not true.

4) Verizon employee Amber at phone number 800-392-2643 ext 2069 was supposed to call me back. She said just call me if I dont. I called her at least 10 times and never got one phone call back. She was supposed to go over my plan to try and save me money but I never heard from her again.

5) Verizon employees have lied to me about coverage areas for Canada.

6) Verizon employees are on commission and have quotas to sell so they will face over and over again just to get the sale. My friend is a Verizon employee and said they will get fired if they dont sell their quota and that they all lie to save their jobs.

7) I bought an air card because I travel with my job extensively. I asked them if it worked in Canada and said yes no problem and that it will work for unlimited usage. I found out that they shut me off because I ran up a one day bill for my air card sending e-mails all day because I though it was unlimited usage. I fought this for an entire day with nothing but lies from them. I threatened to complain and they finally agreed to take off the charges.

8) The next time I used the air card I needed to download and upload graphics. It took forever because my signal was very weak and my download speeds were less that dial-up. E-mails were ok to send because it was just text, but graphics were next to impossible. I complained to Verizon and they offered no solution. I went back to the store that sold it to me and verified the problem with a speed test that was way below dial-up. They changed out the card and tried a new one. We had the same results. I stopped using the air card because it didnt do me any good. I complained to Verizon again and they sent me to tech support. Thech support was supposed to call me back the next day and didnt call me back for a week only after I complained. Tech support said there is nothing wrong with the air card and Im stuck with the plan. I asked to get out of the plane with a supervisor and they said no even though it didnt work. I think this is not legal.

There is so much more I can write about, however you get the idea. This is real harassment. How can a payment arrangement be made and then right after you make the payment they shut off your phone. My daughter is in the hospital and I cant even call to see how she is doing. Verizon is the lowest scum of the earth and I will do what ever I can to get every single person I know to leave Verizon.

Here is the bottom line;

I have been a Verizon customer for 17 yearsbefore Verizon even owned it I was with GTE.

I have been loyal to Verizon with them being my only service I have ever had.

I have personally paid GTE & Verizon over $80,000 in these 17 years.

I got nothing but hell from Verizon. The worry free service is a lie and they should be sued for being deceptive and vague in everything that they do. They force their employees to sell quotas which is wrong and ends up with horrible customer service because they dont care what they sell youthey have to make the sell or they get fired.

You would think that with me being a loyal customer for this long they would give me a free F**king phone just one time. Maybe even some free minutes just to show gratitude and say thanks, Instead they just lie to you, be rude to you and take advantage of you.

This company should be investigatedther are so many complaints that this shouldnt be ignored anymore. The FCC needs to fine Verizon and get the crooked employees like Doug and Amber fired.

I was without a cellphone necessary for my business and personal life. Spent hours going back and forth to pick up different phones they sent me as replacements. Their representative threatened to call me every day until I paid and for sometime, they did in fact call me daily. I have reported this dispute to credit bureau but Verizon is using that to put a black mark on my credit. In addition, they want over $300 for terminating the contract, when in fact they provided me with no phone to utlize the Verizon service. I am working on getting bills that will show large gaps in utlization of their services.

.

I will not be given the 100 bonus minutes promised orignally.

I'm stuck w/ a service that is completely unreliable at my home. When the service was good, i cancelled my home phone service and now rely completely on my cell for all calls - including work and emergency. They insist on me calling from a landline phone which I cannot. I suggested them calling me at a certain time or sending someone to my house - no response.

I asked about cancellation due to poor reliability and they quoted me 120 for my broadband contract and 160 for each of my two lines. i'm not sure if this is prorated. I also just renewed my contract a few months back which came with new phones which i payed 300-400 to upgrade. All I want is there little army of people to test their network at my home and resolve the issue -- or -- refund my phones and give me a pro-rated cancellation fee (although i don't think this is fair since they are not providing a reliable service). i'm unsure what to do besides filing complaints online and w/ the FCC...I prefer that the issue be fixed.

After Ive been told that its not affects me materially because I have txt plan, and my rates is remain same.
I contacted a Verizon representative Keira on 03/31/08 at 8:27pm regarding my txt plan, I found out about international txt messages changing prices and I was told that because of this change in Verizon service I was free to cancel my contract without any early termination fee. SO We set up a date 04/14/2008 with Verizon CSR as a termination date because I notified CSR that Im going to transfer my number. And Ive been told that my account is marked and Ill receive a notice on 04/14/2008 of cancellation without ET fees.

I terminated my contract by transferred my number to a different carrier. I decided to follow up with Verizon to make sure everything was done correctly because I had similar issues 2 years ago when I canceled my second line where Verizon charged me even though contract was already lapsed.

After filing with BBB I got response from Matthew M Executive Relations Coordinator stated that I have no history of use of international txt even though I mentioned that I was planning to use them. And after reviewing my accounts remarks, there was no documentation that I would not be charged an Early Termination Fee. To the contrary, the account remarks stated I was explained the validity of the charge and that it would not be waived.

After talking to him over the phone I even had been told that txt messages are not a part of the contract and he states again that there are no records of conversation with customer service representative and agreement to terminate w/o ETF on my account and he insist for me to pay early termination fees even though I was told I could cancel w/o ETF. Verizon is deceitful. I became very angry and let my friend talk to Matthew. He refuses to transfer to his manager after have been asked. We could leave a number and have them call us back which we did and still have no response after 3 days.

Also I'm concerned that Verizon deletes records off my account to their own advantage. This is clearly a cover up and a lousy way of doing business.

then he said he needed to get into the basement to connect wires or sumthin and he would have to come back when my landlord could let him in. we live in a secure indoor apartment complex. lol. well he never came back. when i got my bill it was for $250 what???? i only had the basics my bill was only supposed to be for $30 a month. when i called about it they said it was for the charge of him returning and for long distance calls i made. And the connection fee or whatever. WHAT??? He never came back, My phone was never hooked up how did i make long distance calls? when i explained everything to them they laughed in my face and said i would have to call the collection agency that they had refered it to. well collect all u want it aint gonna happen.

and Later i got a pre paid phone from them. first they changed my plan without asking me and were charging me $3 a day. and they tried to say i made the change. whatever. and then in the middle of a call it shut off. so i tried to turn it on and its shut on and off, on and off, over and over i took the battery out and it still did it with no battery... kinda freaky. ive never damaged it or got water or anything on it, its only 3 months old. The customer service rep said there was nuthin she could do and told me... and im not kidding.. she said "maybe i should take better care of my sh*t"... Excuse me!!! then she hung up. when i called back they were very rude and said "oh u again. well u can take it to a verizon store"... i said "no thats ok i already switched to t-mobile." they got mad and hung up on me. I hate verizon all they do is rip people off. their customer service sucks. They are rude and inconsiderate.

I was also told that the card I had received in replacement earlier was a used card with old technology. It was a EVDO rev A card according to VZAccess Manager.

About 6 weeks later I got a bill for an additional $2,000 for excess usage. I called and complained and the excess charges were forgiven. They said that my plan had changed when I accepted the new card and it was over 30 days since I purchased the card and it would be impossible to revert back to the previous plan, which was really unlimited service, although several of the reps I talked tried to tell me there never was an unlimited plan.

I find this treatment

so now i get in touch with verizon and tell them the problem, i am still in the two week return the phone if you dont like it and there wont be a charge, so i ask for a phone of less value than the one i have that has all the problems, so now i get this phone and i can tell it is used, it had a old phone look, also the phone had the previous owners address book still in it,all calls recieved and sent all text messages were full as as everything else, i notified verizon and told them, they tell me just erase it, i was outraged i have this person whole life on his cell phone and they tell me just erase it,

i told them you erase it and give me a new phone,so on and on we went, finally i talked to a supervisor and he tells me yes we will send you a new phone, but he didnt tell me they were going to charge me 106.99 for it, i just signed a contract for two years and am supposed to get two new phones free, but thats not is whats happening, i get billeed 106.99 a month and am told to pay or get shut down, i refuse to pay, so i told them i will give you your phone back, they said to late, 106.99 you owe us, i had spent many hours being transfered from one department to another, it is so tireing that i just cant deal with it anymore, verizon are not telling the consumer the facts and are rippng us off, so i wont pay the 106.99 period,

i have been with that place for over ten years and never missed a payment, i still dont miss payments except for the 106.99, i am a 100% disabled veteran who has to travel 200 hundred miles to go to the veterans hospital and rely onthe phone in case of a emergency, i think they are wrong and also lied, but wont do nothing to help resolve this problem, they are just big business screwing the little guy. thanks

this has made me very nervous as i already suffer from PTSD and also agravates other symptom i have, it has made me take more medication and will be seeing a shrink because of the mental stress they have put me through.

I lost 40 minutes of billable time. I work from a home office and this disrupted my concentration. I have four services from Verizon but I might as well be a worthless animal in their view. They forget to send me the bill in a timely way but I am left advising Financial Dept that my payment may be late. I run the risk of being viewed as a slow pay.

aggravation - I don't have the time to deal with this. I'm a teacher.

$375 + $130

my brother arrived from ghana (africa) on the 24th of april, 2008, the following morning i handed him two street phone cards to call friends and family, knowing that do not have international calling. when i received my phone bill in may 2008 i noticed verizon had my service open and that my brother had unknowingly managed to call ghana at $5.65 a minute for $500.00.

for disputing the charges verizon has interrupted my television service for reason of non payment and customer service representatives refuse to allow me to speak with a reasonable management personnel. i find this verizon's way of doing businness as tricky and unacceptable. please help me ressolve this matter. i am helpless. thank you.

His supervisor denied the change to my bill which forces me to pay this absurdly priced phone bill! I've been a good customer with them for years and they refuse to work with me. They said that I already had a one time credit for international calls of approximately $57 dollars when this all started and can not help me. The $57.00 change in billing had NOTHING to do with the internatinal calls.

I'm trying to figure out how to pay this bill as a single Mom!

We've tried to settle this with Customer Service, but their solution is to follow the letter of the contract. No refund on the $504 and she has found out the plan is over contract airtime minutes this billing cycle, but won't tell us how much. Futher, to cancel the three phones they want to charge us $175 x 3 for a total of $525. We feel that they shoudn't be so ready to charge all these exorbitant fees because the contract was obtained in a very deceptive manner. Unlimited should not have a limit applied to it. You would think that almost ten yeaars of customer loyalty would mean some thing.

We've argued over this at a high rate of emotional stress with each other and our children. My wife has MS and this could very well trigger another awful relapse!

14 minutes of phone charges or about 64 dollars

After numerous attempts to get Verizon's attention, we've now been told that our area has been reviewed and no further help can be provided. Their engineers report that the area has poor signals and Verizon has no further plans to improve anything. What the heck? We had awsome service just months ago! Right now I am sitting at my normal location viewing the Verizon cell tower about 2 1/2 miles away. If I have visual contact with a tower, I should expect the strongest signal possible. Kiddingly, I told Verizon that I would go over there and scare-off the chicken hawks and remove their nests in order to get our signal back. Dead air on the other end.

Over the years I have established three business locations using standard land lines. As we have moved about, we realized the importance of keeping those land lines active. Locals were accustomed to seeing our number in the phone directory. It makes a lot of sense to keep the numbers active. We simply relay the calls to my wireless, which is kept on my belt 24/7. Many of the calls can't be placed, or the voicemail isn't relaying or appearing for hours or days. Worse yet, every call that does make it through,is often lost or so garbled that we have to call the customer later. When we finally get to a land line, some of those customers have lost their patience and called somebody else.

Because of this practice, I am forced to buy a plan with more minutes than I need to avoid paying the hefty over minutes fees...

2) After 1 month, I called again and resetting of my phone is done wirelessly, and neither I realized what happened, nor my phone did.

3) After nearly 2 months later,I went to the store and bought a new battery, paid $30. But to my surprise, nothing changed.

4) I again reported about the problem, the CR said go and change your phone and She put something on my profile(which keeps tracking of individual customers) which will tell the person in the store to change my phone free of cost. I went there, the lady in the tech support said It's not the problem of the battery, it's the software. So She said return your new batter, and She changed the software(as she said). I came back and there was definitely improvement in the battery lifetime. But alas, after few days My phone stopped booting up and hanged up.

5) So I had to go to the store and this time they changed the phone. I was happy(As I had not checked the battery of the new phone).

6)After 4 months later the new phone started behaving the same way, but I knew I am bound by a 2yrs contract and so I preferred not to report, as nothing is going to change.

7) After 4 months, I was in the mall where the store is located, I went there and asked the tech support guy, why my new phone is behaving the same way as the old one. To my utter surprise, he said your phone is new, but your battery is from the old one. That's awesome! I nodded my head in disgrace and quietly left the store. Now a days I charge my phone twice a day, when I don't use it and I have to find a place where I can keep on charging while calling someone for 15mins, otherwise It dies.

My service started on 27th December 2006. I paid $105 for the phone itself. And both of my phones LG chocolate black(the old model) started having problem nearly after 2 months. I called the customer service 8-9 times, went to the store 5 times. Even if I forget about the time and money, I spent for the problem, I can not forget what they did with me. I believe when you change a phone under the warranty terms, they should give me a completely new one. Not a new phone with the old battery for which they are changing the phone.

FCC was not able to help instead I was told I had to keep it until July or Augus 08 my contract is up in Sept 09. Then if I call during the above months they will do a price scale. They offer no help for people with disibilities and I was told by a phone message it was not their problem I am disabled I signed a contact and must be stuck like everyone else. I got a new phone from another carrier now I pay two bills until the contract expires. I needed a phone I could see with I had no choice. Big business is allowed to mistreat the little guy.

None I will get a scaled down if satisfy $175 in 24 months I have done that aleady by my biling amounts. If call in two more months for it.

Last I heard, they would send me something--no guarentee--but I have yet to receive anything. One would think with that kind of 'usage' one would receive a courtesy call from VW? And now I have an accusation from them adversely affecting my credit with no proof from VW.

The customer service rep said that it may have been included as a free offering for 30 days and than just continued after that, however, it was never disclosed to us. They agreed to give me 3 months worth of credits and to cancel the service, but refused to credit any more. They said she must have downloaded it, even though is not now and never was on the phone. We were very happy with their service prior to this, and that is why we renewed the service.

The economic impact is just that I have paid several hundred dollars for services that were not received and were not even visibly available on the phone. We certainly would have used the VZ navigator had we known it was there. (That is their GPS system.) I am fine with an attorney contacting me, but I definitely do not want to spend money on this. I am more than fine with including my information in any class actions against the company.

I called many times but they continue to this day to deny that I ever had a security deposit even after I have sent them copies of the receipt and original work order certified mail return receipt that they received it! Above and beyond that believe it or not I am still and always have been a verizon customer with account in good standing yet they treat me like scum and talk condescending to me when I call.

my credit score is destroyed even though I have proof that they are wrong

i told to another staff from verizon to try to get solution because i thing that is ridiculous. never i recived the first bill. no one called before to let me know what happen with my account. also no one explain me that if i over gb they charge me another amounts. in the little contract that i sighn. i didnt see that. so i need help because i feel worry about that.

I cannot file a loss claim with fed ex because it is a Verizon shipping label. I have no recourse with Verizon because they claim I did not return everything. The AGs office was useless because of course they believe Verizon. Although I followed their exact return instructions I am not receiving my refund for unknown reasons. They advertise "We're Not 100% Satisfied Unless You Are. Let us Know What you Think." That is false advertising since I obviously am not happy to have paid over $70 for merchandise I returned, and they have acknowledged the package was received, but everything was not inside. If it was damaged they are the only ones who can file a claim -- I cannot. Yet they will not tell me anything except I'm out the money -- have a nice day --- They have no integrity -- they either lie at the corp level -- Brian G specifically or the warehouse person who logged it in... stole the items. But I assure you I returned everything. Someone should try the lie detector test.

When I had bought another phone I was informed that it on the America's Family Plan and not another contract. Then I received mail to the effect that I was on a new 2 year contract with the extra phone which I got connected. The salesman lied to me to get the business and now they are adding more charges to my monthly bill. I also went to a Verizon store and asked them why my bill was full of taxes, excess charges and phone calls that I don't think I made. They looked it over and told me to call the 611 number for Verizon and get some answers. The person who answered the call did not see anything wrong with the bill and said that maybe I can get someone to take over the bill for the extra phone that I added on to my America's Family Plan.

Now the bill is larger and larger every month and now I must complain of these practices. Now I have to pay the bill and dispute it later to keep my phone service going and wait for help from those who can take Verizon to account for my bill.

On my regular bill, in the column that says "Date due" cell is labeled "past due" In no other place on the 6 page bill, is there a due date. On a late notice, sent 5/23/08, it is labeled with "urgent past due" only again there is no date listed anywhere on the bill that says when my payment needs to be received. The website continues to show 6/11/08 as the due date. I believe Verizon is misleading me as to when the bill is due, providing different information as to confuse me.

I am out of the cost of the phone $79.99 and cost of gas for a fourty mile round trip just to be cheated by Verizon.

On March 14th, 2008, I was traveling from my hometown Lafayette, Louisiana to Hot Springs, Arkansas. The Navigator worked on I-49 up to Shreveport, LA. However, from there on VZ Navigator did not work. I kept getting an error "Trip update problem. Could not process your GPS request. Please try again." And every time I tried--it was the same error. I spoke to Verizon Technical Support service agent (Mr. David, 3/14/08 3 PM) and he told me the error was due to Verizon not having cell towers in those regions and the Navigator would not work. This is contrary to Verizon claims. "You will always know where you are."

Because I needed a Navigation system to get to my destination and because the

Verizon did not work, I had to stop at a Best Buy & buy a regular GPS, a Garmin. Of course, this GPS unit worked everywhere, unlike the false claim made by Verizon.

I received the letter but for the camcorder and in order to receive the camcorder I had to respond to the letter. I never did respond because I was eligible for the television and didn't want the camcorder. Instead I called to let them be aware I received the letter not for the televison but for the camcorder. Customer service noted the descrepancy and told me they will fix it in their computer and that I will be receiving the letter for the television in a few days. It is May 30th and I still have not received the letter. I have called their promotional department and customer service again in February to have this fixed and they told me they are working on it.

In March, they told me it has expired and I am no longer eligible for the camcorder. At this point, I thought I clarified to them I am eligible for the television. The promotional department told me I have to get in contact to 1-800-VERIZON. I called them and it wasn't even the right department I had to call. I ended calling customer service which had me on the line for about 45 minutes to tell me I am eligible for the television and they sent the information over to the promotional department which will take approximate 4 to 6 weeks to update! I have never heard of this nonsense! It takes 4 to 6 weeks to update a system! What kind of a system they have! They should change their system over to fios since they so much proclaim it is faster than cable. I am just venting here a bit.

I called today to see if it was updated and when will I receive the gift they so much advertised back in December. Promotional department told me again. I am not eligible for the camcorder and there is nothing they can do and I have to call 1-800-VERIZON! Back to square 1 here again! This is what I went through back in March and nothing has been resolved. What can we as consumer can do to stop these companies promoting these gifts to get customer to switch over to their services and then not standing up to their offers? I am so disappointed with Verizon!

My first bill arrived mid month in June into my service, would receive my bill via they're email auto response reminder to pay your bill. I would make all my payments on-line n August 2007 I received a statement where it states I owed $478.00 dollar immediately jumped on the phone and called Verizon to find out what this was all about. FIOS billing tech support realized this account wasn't properly set up from the start my money was being posted to the wrong older account "FIOS" I no longer have a FIOS account, I have DSL? Verizon Fios Tech support closed the old FIOS account and re-opened another to reflect where the $ was going to go. I owed $478.00 than 512.00$ she said she would credit all my payments to reflect on this NEW Lane line DSL account.

I never received my revised Final Bill she said she was going to transfer me to billing and have them verify and review. I continued to receive billing statements with high balances after my account was canceled and close. I was immediately again on the phone, but this time with their collection department because they already reported me to the three major credit bureaus the inside collection company they use.

I've been in contact with Verizon numerous times; both by phone and in writing disputing the validity of this account and yet to this date nothing has been done. I now have 2 collection account with Verizon, and guess what? None are my accounts. Verizon has submitted fraudulent incorrect information to the credit bureaus and this has been highly damaging to my credit

I got on line and started doing research, i am convinced it has done some damage to my brain as i am having some memory loss, a hard time spelling, pronouncing words and typing. I have had a cell phone headache now for 2 days straight, and my eye sockets hurt. The more i use the cell phone, the more painful the headache become, the longer lasting and now i have a constant burning sensation and pressure in my head. It also seems the tempretaure in my head is higher when this happens, even if i have not used the phone for hours or days!

I have not been to the doctor as i am afraid to go knowing people are getting brain tumors and cancer from using these harmful phones. I am in constant pain in my head, the headaches wont go away and the pressure is getting worse!

At that time they told me that they actually had been putting my Payments towards a deposit that I was never aware of. Therefore, they told me I had a past due balance for 3 months. I have contacted, disputed, and basically tolerated their credit abuse for years regarding something I was never informed about at the point of sale, nor did I think it was fair they would take monies I had been sending in towards my cell phone payment to go towards this Untold deposit allowing em to obtain a past due balance.

I asked Verizon to produce a contract that I signed that showed a deposit was required. They have been unable to do so for years, yet they do not take responsability for their actions regarding this situation.

After calling, I discovered I had missed two payments, however they reported my total balance as over $1,000. They claimed I had used more than my allotted 5 Gigabytes and the pay per each megabyte over had totaled approximately $900.00 dollars. They claimed I had transfered 6.3 Gigabytes. First of all, I understood unlimited monthly access to mean it was truly unlimited. I do not recall any limited data agreements. Secondly, my access log (part of the Verizon software) reports I have only transfered slightly over 2 Gigabytes since purchase. Lastly, I cannot fathom how 1.6 extra Giga (on a bogus plan) could cost over $900.00.

Obviously, the current impact is a temporary loss of internet (I intend to cancel my plan with Verizon) and frivolous charges of over $900.00.

On 5/20 my phone is off and I am told I owe 290.00. I have paid them around 200+ since Feb start. This Math does not add up. I called from work 3 separate times on 5/21 to get this cleared up and each time a superisor was going to go thru each month and promised to call right back. I left work at 7pm central time with no calls. I told them I should have another month due and will pay that but I am not going to pay late fees and 30.00 to reconnect.As well as the wrong inflated bill. No one will go thru each statement to fix this.

I do not have a landline. I pay for my Mothers cell on my plan, I am in Tulsa and my Mother is is Sebastian, she now has a suspended phone as well, in an emergency she can't reach me by phone. She is 78 and lives alone. If I pay this inflated bill I don't think it will every be handled correctly, my credit is at risk, my 2 year contract is with Verizon. If I go to AT+T etal, I will have 2 contracts. I am not near my mother so I would need to Fed Ex the phone and she just finally got use to the Verizon phone. So here I sit without a phone. Please Help with Verizon. I need to get a phone for both of us ASAP for safety.

My bill is still $1000 and I have spent almost 6 hours onthe phone with them trying to get this figured out, never getting a return phone call, getting disconnected, being put on hold for 25 minutes at a time. I have talked to 3 different people in the last month all with no return phone call, saying they were going to fix this for me!

In August 2006 I looked through my previous bills and found that I wasn't using more than 300 minutes a month. I saw that Verizon had a 450 minute $39.99 plan so I called verizon and switched to that plan. They advised me that they would have to send me a contract to sign because the law now requires them to get a signed contract for any changes to wireless service. They sent me the contract and I signed it and sent it back.

On February 2008 I cancelled my Verizon Wireless service. When I received my final bill I was charged an early termination fee of $175. I called them to find out why I had been charged the fee since I signed a 2 year contract in January 2005 and now it is February 2008. They informed me that when I changed my plan to the 450 minute plan that I had signed a new 2 year contract which began on August 2006. This process of locking someone into a 2 year contract for changing their plan is rediculous and should be illegal. The only reason for ever signing a contract is for a discount on a new phone. They a greed to remove half of the $175 fee but that is not enough for me.

Waste of my valuable time with their operators & most likely a hit on my perfect credit because I will not be paying any part of that late fee. If possible I will be taking them to court for this.

Now I am afraid to download anything until I do the math. They also charge for upload besides the download. I was told to make sure I disconnect all computers, as they will cause usage while being connected even if we arent web browsing. I was told to check with the software provided to see my ussage. I did, the total was much less than they billed for. I think this is ludicrous. It is well above normal and customary charges. Now im stuck, if I cancell I have to pay a fee.

As verizon customer, I have found what they advertise and what they deliver is 2 different things. I pay average 60.00 per month for their wireless service and have to call them every week because of speed issues per contract in first paragraph. I have just got off the phone with them and they are trying to tell me that they can not deliver what is in the contract because of a marginal area. My signal strength is in what they call very good range -72DBM and I use an external antenna. Some days I reach speeds of over 1 Meg but most of the time it is below 300kdownload and 100k uploads.

After the last conversation I was told that they would waive the cancellation fees fees they created if I wanted to move to another provider. I feel that they should not only reimburse for the time that the service was not working properly, but also reimburse for the useless equipment that they sold me with great expectations. On most cases this would be considered breech of contract. As a tech myself I have determined testing with them as well as my own testing that the issues are not with anything on my end. As an added note I was also told in the verizon store as well as with their phone service that this USB720 wireless modem can also be used to send faxes with no additional charges. I have had this account since January with no charges until the past 2 months, last month they credited back the fees.

Now I am stuck in a 2 year contract that I am not happy with or I can cancel it, they waive the fees and I still will have to purchase new devices from another provider.$150.00 If there is an ongoing class action lawsuit against them for this whom do I need to speak with? Verizon should not only be made liable for false advertising, but also be made to reimburse all billed fees since activation as well as the cost of this device... Note: this device is a mobile device but I currently do not use it as such, it is attached to a fixed workstation and does not move.

loss of jobs recieved by internet bidding of Onforce

Through several calls I was was repeatedly denied the right that is clearly stated in my contract. Some support representatives claimed there was nothing of the sort in my contract, others said this change did not apply, and all said according to their information they are never to grant any cancellation without an ETF. Most acted surprised to see anything of the sort in the standard contract when was able to get them to check. The supervisor I spoke to at one point (andrea) offered me a $1.80 credit in responce to the rising fee. She said because of the offer and my refusal of it she did not have to waive the ETF.

While there are no large economic damages resulting from this it is made clear that Verizon Wireless refuses to honor their contracts, which they would use in an instant to attack to me if I were to breach it in any way. I only wish to be able to use the rights granted to me in my contract.

constant headache and facial pain all only on the right right side of my head.

Now, suddenly and without warning, they have blocked our cell phone service by routing all of our dialed calls to their company representatives who explain, at length, that we need to replace the phones by the end of June. We have no phone service! When we finish talking to Verizon representative, hang up and try to make our other calls we are again routed to Verizon. Aggravating!

Services were not installed till after the holidays, but i did request it before the period they had promoted. The time for you to actually get your TV was 6-10 weeks after accounts were activated. It is now May and i still have not received anything or heard from anyone in regards to my TV. I received a letter in February in which they were ofering me a camera for signing up for the double play. I called the above # and spoke to Ciara, and she verified in the system that i signed up for the triple play in fact, and that the letter was incorrect. She informed that she was going to enter a request in the system and she told me that i should receive a new letter within 4-6 weeks.

Today, may 5th i called that # again and i was bounced back and forth between departments as everyone was clueless. I also tried to get help online via the verizon chat, and i spoke to Lynette and the first thing she informed me is that Verizon was not handling the TV promotions anymore due to problems.

Economic consequences are that i ended up switching from an economic plan with another company, just because i thought they had a comparable price and also because they were oferring the 19 inch flat screen plasma tv. I think this is very unprofessional to advertise things to draw customers to open accounts with your company, and then when they are already signed up and cant get out (will have to pay a fee for cancelling before contract ends)then they give you excuses.

It is also very unprofessional to keep on trasfering people back and forth because you are clueless, and also keep on telling people you have to wait another 4-6 weeks. It has been 5 months since i signed up with verizon and the TV that they promissed me and other customers that signed up with them, has not arrived yet. Total fiasco

As far as i am concerned this is fraud and i will be forced to go with another service provider because i have no trust in this company whatsoever at all if they can tell me that they can just create a number that never existed and attach a 150.22 bill to it then give multiple explanations with no resolution then its time for them to have to be regulated or something they have lost a long time good customer to thier dishonest business practices.

i am stuck with a 150.22 bill that is attached to a phone # that never existed not to mention the time wasted on these verizon representatives that had to make up 2 different stories to try to justify thier unprofessional business practices.

Verizon has a terible return policy, they require the piece of cardboard, or box it was packaged in to be returned or else they will not exchange the razon I have for a different model, I have spent hours on the phone with verizon wireless tech support and at the various stores in my area with no help, I had a huge issue with the 30 day return policy too because the problem ran over past the 30 days, Verizon doesn't treat their customers very well and they are totally nflexible with their return policies,

I have been a customer for over 10 years and currently have 5 phones on my plan and this is how they treat me, I even uploaded my contact list to the internet site and then back down on a brand new phone and it still did not work, I've had Verizon tech support look at the naming comvention and they reported no obvious problems, I call motorola directly about the problem but their answer was for me to send my phone in and they would look into it, yet right, I'm going to do that. the phone does still work and I'm not going to be without it so that they can try to fix the issue, I'm pretty such it's a software issue

I have wasted a lot of time

I was so upset and my feelings were hurt all i ask is that my 15.00 dollars get's back onto my account please.

I was so upset and my feelings were hurt all i ask is that my 15.00 dollars get's back onto my account please.

Potential damage to my fense due to the weight of the posts leaning on it.

Everything seemed great! My DSL modem had arrived, my phone was working and I had DirecTV come out on March 6, 2008 to install my new cable. To my surprise I receive my credit card bill that Saturday and there is a $21.35 charge to my account under DirecTV hardware. I proceeded to call DirecTV right away in order to find out the cause for this. I was explained that this is a shipping charge that is always charged to new customers. I explained that I was not told this and demanded that something be done about it. The cust serv rep told me that Verizon uses the same system that direct TV does in order to process new services and that this charge always comes up and has to authorize for it to be charged. She said that when you order through DirecTV it is always asked if it is ok before they proceed. I was transferred to the correct department which proceeded to tell me that it is Verizons fault and would have to be taken up with them. I could not call Verizon until that following Monday due to their offices being closed over weekends. I call Verizon on Monday in an attempt to have my charge taken care.

I was transferred- of course- and spoke to a cust serv rep who told me many interesting things that were not explained to me by Jeremiah and that I was not aware of..such as the leasing fee for all extra rooms which would be 4.99 extra a month on top of the full 99.00 plus tax bill that I was suppose to receive with nothing extra? added to my bill. So now I have a $115.00 plus tax bill. Also interestingly enough I would not receive one bill of $99.00 plus tax, rather I would receive everything separate because they could not get everything on one bill that soon and of course all of these bills had no discounts since applied because they were not under a package yet per the computer, so my $99.00 bill turned into 3 separate bills- all at full price (of course that explained the $60 bill that I had now received by Verizon that morning). The customer service rep told me that this is always how it has been and never has it been able to be put on one bill and that it usually takes at least 1 or 2 bill cycles in order for it to process correctly. The representative said that this should have been explained. At no point in my conversation with Jeremiah was I explained the lease fee? for the extra receivers provided by DirecTV per additional room, the billing process, and the cancellation fee which is at the heart of my fury.

Per Jeremiah I was allowed up to 4 rooms to be added at no cost. I was asked to provide a credit card just in case I was to terminate early, this being 30 days per Jeremiah at Verizon and not the 24 hours as stated by DirecTV which I of course found out at a later time. It was also further explained that nothing would be charged unless I canceled (within thirty days) so I agreed and provided him my card number which led up to my credit card charge as I explained earlier in this letter.. I was told by Verizon that they would take 10 off my monthly bill in order to make up for the leasing fees, so I left that 21.35 charge alone, but that is were I draw the line. I went and cancelled my services with Verizon in order to switch to bright house because I was fed up with all of the problems that I had to deal with.

Once I cancelled with Verizon I was transferred to DirecTV in order to cancel with them and I was astonished to hear that I was going to be charged $480 dollars for an early cancellation fee, when I was told by Verizon who was soliciting DirecTV services, that I had 30 days. I was told by DirecTV that the information was wrong and that I only had 24 hours. My wife called back visibly upset and spoke to John at DirecTV and was told we were not under any obligation and that there was no early cancellation fee. He transferred us to the department that handles cancellations and she spoke to another rep called Crystal.now we were inquiring about canceling and my wife asks whether or not there is a cancellation fee and her response is as a matter of fact there is? (Apparently it was a surprise to all of us) and now it goes from $480 dollars to none to $320! Can we have some standardization please?

Who in their right mind can make an educated decision about cable TV in 24 hours?! Who is to say that within those 24 hours the service is perfect and that it is horrible the next year? Why would I have a company waste their time, money and manpower, not to mention my time! In order for them to come and spend hours installing just for me to tell them in 24 hours that I dont want it anymore.how does that even make sense! I am furious that no one wants to take responsibility for their actions or employees. I was clearly told that I had 30 days in order to make my decision. I not once spoke to DirecTV in order to set up my services and yet Verizon cant acknowledge this huge mistake? That little bit of information would have been the deciding factor on whether or not I changed my services. (Or perhaps thats why I wasnt told)

This needs to be dealt with and not ignored and I am no longer going to play phone tag? with either company. If these services are being provided there needs to be a very detailed explanation on the charges and fees that will be incurred, due to these issues I will never be another Verizon or DirecTV customer and this information will be relayed to everyone that I speak to, known to me or otherwise. During this time, I also received a phone call from Verizon stating that I no longer qualified for the package, with no further explanations. All of the sudden I have Verizon refusing to pay DirecTVs portion.

My bill is now $413.50 and growingit seems that every time Verizon refuses to pay- Im stuck with the charge. This needs to be resolved immediately.

Lost work time on internet

How wrong I was. I never experienced such a brick wall with this company. Not only did they charge me $4.50 for the operator, but they charged the phone call by the minute and charged me for the talk time. I would resign myself to paying the $4.50 per call, but why did they charge for the long distance? I supposedly have free long distance. I am outraged over the rudeness of the supervisor I spoke to. I'm in the banking industry and I am well aware of disclosure. I feel that these charges were not properly disclosed.

Furthermore, in the banking industry we do allow a one time grace and reverse Overdraft charges for our good customers. After I threatened to leave the company if they refused to resolve the matter, the supervisor's response was, You have to do, what you have to do. What kind of customer service is this?

To date, its now April 24th, I've called, emailed and sent two letters to Verizon informing them that I have yet to recieve my promotional letter for the free TV. My bill also has never decreased from $260... its more like $230 - $250 monthly.. so dont see the savings and what is more upsetting, never got the promotional letter and the free item promised. I kept full copies of the online transaction.. printed hard copies which show the free promotional item and the plan costs and decreases I signed up for. To date, I have printed and kept all correspondence with Verizon which shows lack of service on their part and me asking in every way possible for assistance. I have reviewed numerous others online on complaint web sites who are in the same situation as me and also have the exact, letter for letter complaint. I am wondering if any lawyers have initiated a class action law suite to date and if not if anyone out there has in fact received the promotional letter and actually received teh free gift (LCD TV) as promised by Verizon. I am also wondering if anyone has a solid address for Verizon for consumer complaints that actually respondes.

Also if anyone has report such failure by Verizon to BBB, Consumer Affairs Bureaus, and or trade commissions based on inadequacies Verizon is telling its customers. TO this date, I have been a loyal and satisfied consumer of Verizon services, however since 12/4/2007 I am stuck in an agreement that will cost me well over $500 to break out of due to service contracts and thusly dissatisfied enough to take Verizon to court to settle the matter. So if anyone has the same issue with Verizon as me, I would be interested in hearing from you or consulting with a lawyer to possbily pursue.

Paying now more then what was advertised for monthly services. About $80 a month for services more then what was agreed to. I also have not received the free gift (promotional LCD TV) as promised, something that I did desire to offset the large costs for this plan I signed up for. Also, many hours and grief dealing with Verizon customer service through email, phone, and letter and getting no where.

Morally this is wrong to have happened and now I am paying for it by being in service agreement contracts I can not get out of because of fees and or break clauses. If known, I would be billed higher then what I signed up for and would not recieve all items as agreed to, I would have never signed the contract. I did so in good faith, sure wish Verizon would settle the issue with me as well.

n the meantime, I was 7 days shy of my contract cancellation date with Verizon...stupid me..I had been with them over 10 years and just missed the date. This would not have been a problem if Cingular had not ported the number as they were advised. I have tried to get into my Verizon account for the last 3 weeks but it said that the information was unavailable and to try again at another time. WRONG..they don''t tell you that once you port your number you have no access to your account history, etc. I finally called them today and ..lo and behold...I missed the porting back time to reinstate my number by 3 days....

I NOW HAVE TO SIGN UP FOR 1 FULL YEAR OF CONTRACT IN ORDER NOT TO PAY THE $175 CANCELLATION FEE. IMAGINE THAT! And what did Cingular do about the porting of my number after being told not to? I was told that there were no notes..that is not what happened...it is not true...I was very offended to be called (oh, sorry...to have it implied that I was) a liar and stated so emphatically...absolutely no movement from either company....hmm, maybe letters to all members of both boards might be in line?.

have to pay Verizon Wireless a cancellation fee..this complaint is in conjunction with another I just filed against AT&T

It's now April 2008 and I'm being billed for the replaced phone. When I spoke to the supervisor I was told I should have left the inoperable phone at the store instead of mailing it back to the Asurion who handles their claims. I told her in the past I have mailed phones back to Asurion. I also told her that the person at the store should have accepted the phone when I tried returning it to him. I do not know their policies and I was instructed on who I should mail it to. I assumed that since he worked for verizon and wouldn't take the phone that I had to mail it to the other company which was Asurion. The supervisor stated she would call me back but it has been 2 days and I haven't heard from her.

I called customer service today and I was on hold for 20 minutes waiting for a supervisor. The worker stated she emailed someone of authority to call me back. I am very upset that I have to go through this. If you can assist, it would be greatly appreciated thank you

My son's phone was promptly lost or stolen at school. We replaced it, and he managed to lose the 2d one as well. Someone made $75 worth of data downloads on the 1st phone, and then $170 worth on the 2d phone, all before I even got the first bill that included the $75 data download charge, which alerted me to what was going on, and to the fact that the phone had these capacities, that Verizon charged these whopping fees, and that these services could have been blocked. So this makes $145 worth of charges I have to pay, which would not have happened had Verizon clearly explained the fee system upfront.

I am a substitute teacher and free lance writer who loses work on a daily basis when I do not have a phone on hand.

Yesterday my boyfriend called me saying that there's a letter from Verizon- a collection bill for almost $170 for early termination fee. I was speechless. Nobody sent me a warning letter to Poland. I was lucky that my boyfriend was still living in San Francisco so he received the collection bill. There was a number to call: 18662661445. So I called, and the person in charge of my bill--James--wasn't helping at all. He wasn't listening to me. I asked his last name but didn't want to disclose it. James told me that the only acceptable forms of proof of my new address is a mortgage letter, leasing agreement, new employer's information, or utility bill. I explained that those documents were not possible for me to get: I live with my parents now who pay the bills, their house is all paid, and I have no job yet since I moved to Poland in order to get a cancer treatment first.

James said he was sorry, and he still wanted me to get the mortgage bill. He also offered to reopen my closed account in order to continue it until the end of the 2-year contract ending sometimes this year (think it is May). I thought that was ridiculous since I have been living in another country. I asked James if the land ownership would be fine, more hospital bills, internet bill--he said all those bills would not work. At the end he asked me again "can I help you with something else?" I thought that it sounded more like an insult than sincere offer to help. A couple of years ago, I had a big problem with MCI Worldcom. Remember their customer service as willing to help on the phone--in reality creating fake bills. That situation with James feels like deja vu. The real fact that I have been living in Poland--that's more than 600 miles.

Well, I am hoping to recover from that situation and settle an agreement, however switching my calls from customer service representative over to another--sounds fishy. I feel that somebody wanted to take an advantage of me in order to sign a 2-year agreement. Even though my previous contract lasted much longer than 2 years, nobody cared for my customer rights. Can't this person understand that in such a situation, I will never again open any account with Verizon, nor anybody from my family or friends. I will spread the bad news to 10 people, those 10 people to another 10 people, etc. That's a simple rule. I would prevent my friends from situations like this. It's a nightmare.

For the past year and a half I have been receiving calls and notices demanding payment. I have called both agencies several times and every time, this case is supposedly solved. I have been dealing with so much stress. Every time I try to finance something I always have to pay outrageous interest rates because of this collection that doesn't go away. I have spent numerous hours on my cell phone, calling back and forth trying to get this account close. According to a Midland representative I am pretty much screwed! I am asking for help in trying to solve this account that was erroneously sold to a collection agency after I had already paid what Verizon Wireless asked me to pay.

Needlessly paying for charges that are erroneous and not due.

Our daughter had a $700 text messaging bill before I knew about it.

I came upon this problem by accident, as my son had an unusual bill. We pay extra money so he can have unlimited texting within his provider's network, but it does not cover text messages sent from other networks. An ex-girlfriend sent him more than 500 messages in one month, though my son did not want them. As a result, we had to pay for the messages, though he was purposely deleting them. When I asked Verizon (our provider) I was shocked to find cell phone providers all charge for text messages, whether the recipient opens them or not. Imagine if a person wanted to cause financial problems for another individual. That person need only send text message after text message to the disliked individual, and that person would be liable to pay for receipt of these unwanted, unsolicited messages. Certainly this cannot remain legal. I would really like to seen an investigation launched. I believe our government needs to intervene on behalf of the American consumer, and I have written my representative and senators accordingly.

I cannot afford to pay it at once. My concern is can they just shut off my phone without my knowlegde? I work for elderly people and I need my phone at all times. What are my consumer rights regarding their mistake?

I was told that I will pay the early termination fee for the new line. I desire to cancel all my services with them because they simply overcharge every month. I never get the service I ask for. They continue to mess up my account. This puts a financial strain on me because I get paid $9.00/hour and I go to school full time. I can't afford over $100.00 cell phone bills every month.

When I made arrangements with an employee on Feb 13, she was getting smart, and I went to her supervisor. When I checked on my acct. yesterday, they told me that made my acct. inactive before March 12, and they added termination fees along with a security deposit of $375.00 which is $125 for each number. I have 3 (includes my broadband number). I was upset and the supervisor hung up on me after telling me if I don't pay the balance yesterday (which is before March 12), they would not waive the fee. I asked her if they can wait until Friday (3 days later), but by me calling yesterday and getting upset with them, they told me it was yesterday or nothing. I told her I would seek a lawyer and tell my 2nd level of my employer, and she said "Do what you have to do". Well, I have to be quiet in what I do because I am a Verizon Communications employee of which wireless is our subsidiary.

The damage is I agreed to pay my $600 balance, but they hiked up prices and are not giving me proper discounts for being a Verizon employee, but since I reported them they jacked up my fees an extra $800. I need to do something about this.

They would not do anything and continued to tell me to pay that bill that will be due in March.

I am a paraplegic on Social Security Disability Income and would not have signed up with them if they had not made fraudulent claims to waive activation fees.

Fast forward to my first bill. My son asked my permission to download a few ringtones, so I was not at all surprised by the extra $20.00 charge for the downloads. However, I was completely shocked by the more than $130.00 EXTRA charges for megabyte usage. Of course, I called the company to dispute the charges. As it turns out, any time you connect to the web, you are charged $1.99 per megabyte of information that you see. Not download--just view. So any time you check your account balances, or browse through new ringtones or other activity, you are charged. Excessively, and sneakily.

I have been over-charged on everything, given the run around, had charges put on my credit card illegally because they were never authorized to use my credit card, treated very nasty, told I had a security code on my phone service I knew I never did, double charged in Dec.07 and I was told that I would be able to call the Verizon Wireless phones from my home phone and it would be in minutes. That was a lie and it made me go over in cell minutes and incur a large cell bill.

It is 4 months later and I am still being overcharged on the $99.99 bundle.

I lost $30.00, which isn't the real issue. Folks who use a pre-pay plans already pay more than the standard fees probably because they can't afford the cost of a contract. THEN, they are penalized further by not having any recourse to be refunded money already spent for services not received.

Lost of $326.01 and no use of my phone. Charges on my American Express ending for a duplicate phone go through every month. My first call was 25 Nov regarding the lost balance $326.01. I called 10 times in December. I called 23 Jan. They tried tried to remove and reinstall auto in Nov and 1 Dec, 28 Dec. I requested a phone call and the balance restore. If more than a day would like to have an inconvenience restoration of $20, immediately. I have emailed Corporate 12 times, with no results.

The following day, I called and was told by Erica that her boss was in a meeting, but that she would reimburse the full $100 and have her boss call me back in an hour. I said that would be fine, because I needed to discuss the matter of overdrafts this caused in my checking account. 2 1/2 hours later, I called AGAIN and immediately asked to speak with a supervisor. I was put on the phone with Tanei who told me, We can't do anything for you, because a DEBIT card was used. You'll have to take it up with your bank. I asked to speak with his supervisor, Pam, who basically just backed up what I was just told. I explained that, according to my phone record online, there were no calls made using *611 and no evidence of a payment received, just a sudden increase in available airtime. I suggested a possible glitch in their system and was told, Our system didn't mess up. Someone probably called the 1-800 number and made the payment. And, Our system isn't set up to refund on debit cards. The system had no problem TAKING my money with the debit card.

So,now I am getting nothing. This has caused 6 different overdraft fees at $32 each. This, along with the initial $100 has Verizon owing me a total of $292.

I was told that it takes 2 weeks for a payment to be processed, and it has been two weeks already.

I don't want this to go to collections, but they are threatening that it will.

3 dollars verizon surcharges every month for last at least 2 years plus free phone upgrade costing me 85 dollars, I want a total of 157 dollars refund.

Because verizon mistakenly withdrew the bill money again the day after I paid my bill, it caused $90.00 of overdrawn fees at my bank. I called in to Verizon to get them to deposit double payment back in to my bank account along with $90.00 over drawn fees that THEY caused and was told it would take 5 to 7 days. Verizon also wanted to keep the funds toward my next bill which I told them this was not acceptable because I needed the money now along with the overdrawn fees. After several calls they told me 5 days was the soonest they could deposit it back. It has been 12 days now and not a single cent has been replaced in to my account. I have called them numerous times and keep getting the runaround and I am now ready to hire an attorney.

Due to their actions they have reduce my over all credit score, prevented me from obtaining financial assistance and continue to harass me for unnecessary reasons.

I work hard for my money and when its time to pay my phone bill I make sure I pay them on time and this is what I get for being a loyal customer. First of all I don't even use my phone that much. Second, what made me more furious is that the palm treo 650 is the worst phone and should be taken off the market and Verizon has the nerve to send the same exact phone that's giving me problems in the first place as a replacement. I am very disappointed and by next month I will be switching to another company. I have alot of family with verizon and will make sure they switch over as well!

After fighting for over 7 months to get the contract nullified, (calling several times each week and being promised call backs that were never received), Verizon refused to even lessen the early termination fee of $175. Consequently, my wife and I are going with AT&T due to the audacious manner in which Verizon mishandled a long-term customer's account.

I have severe frustration over the six months of constant struggle to get it straightened out.

I wasn't happy with Verizon so we went to a different wireless company. Then I got a bill from Verizon Wireless for $460. I called and was told that it was for early termination fees of $170 for each phone. I finally got to talk to a supervisor, he checked it out and told me that I was correct, the contract had ended and he would have the early termination fees removed.

In December I got a letter from Verizon threatening to turn me over to a collection agency if I didn't pay the $460. I talked to the Nebraska Public Service Commission and finally was called by Verizon's Office of Executive Relations. He said that my contract didn't end until December and that I owed early termination fees. He offered to pro-rate it.

I thought that three different Verizon people telling me the contract had ended in August was a good enough reason to believe that it had ended before I switched companies.

This company has harrassed me for over a year with complicated bills and charging me for services not requested. They are specifically designing a program that will confuse in order to frustrate a customer into paying.

When I contacted Verizon I was told by, Susie Ext: 3839, I would be charged $175 early termination fee due to the fact that the phone was on a one year agreement. She said the contract expires next month in January. I advised her the phone wasn't on any contract. It was purchased as a PRE-PAID phone and later added to my plan as an add a line. I also advised her that I was aware of the $175 early termination fee for my other 2 phones on a 2 year agreement. I was not canceling either one of them. She said when I added the PRE-PAID phone, it automaticly is added under a 1 year agreement. I told her I was not advised of this and I did not sign anything physicaly or electronicaly. She then gave me her supervisors number (Bonnie 1-800-254-7835) who was off work and she said Bonnie would call me back tomorrow.

In the mean time, I had the phone disconnected and waited for Bonnie to call. Bonnie never called. The number given to me by Susie doesn't work. Two days later I called Verizon again. This time I spoke with Tasha EXT: 6061. Tasha advised me also that when I added the PRE-PAID phone it is under a 1 year contract. So I said the contract ends next month correct. She said yes. I then said that it would be best to pay the 10 dollars and cancel it on the contract end date next month instead of the $175 early termination fee. She agreed. I then asked if the phone could be turned off and I keep it on the contract until it expires next month. She said yes it would cost me $15 dollars to do it. I said nevermind, Turn it back on and I just want it to turned off on the contract end date next month. She said ok. After a while I got to thinking that I didn't ask if unlimited text was on or off. So my wife calls Verizon and spoke to a Service rep. I dont know who she spoke with. The rep said it was on and if it was turned off it would cost me over $700 in past text messages. I guess they wanted that extra $10.

In July, I demanded that the issue be escalated to engineering, and was assured that I would be contacted by the engineers/technicians and was issued a troubleticket. No one called. The final straw was in October when I tested the download speed again and found it to be 12KBPS, which is slower than dial up. I called Verizon Wireless AGAIN, and again spent hours troubleshoooting and finally escalated to another trouble ticket, and again NO ONE called back. So I threw out the broadband card, and bought satellite. Which has worked beautifully.

I fear the constant calling at my job could jepordize my employment

I cannot afford to wait for account credit, and do not appreciate being told I would be charged late fees if I don't pay a bill which is the result of THEIR error and THEIR inaccurate claims!

I'd have to pay a $175 fee to cancel my contract. In addition, the retail cost of a replacement phone is in excess of $200, even phones that have fewer features than my current phone.

So, today I called Verizon yet again, and I was told, oh well too bad, we told you how to unsubscribe and you must not have followed the instructions. When I replied that the gal stayed on the phone last time with me, so how is it I didn't follow instructions, I was told, sorry, the most we can do is refund HALF the charges this month! That's completely unacceptable! Ironically, while I was on hold with Verizon, their ad which plays said they strove to resolve any issues on the first phone call to their customer service (note this was my 3rd call), and that they offered a worry-free guarantee (false advertising?). After I file this complaint, I plan on filing one also with the FCC. As far as I'm concerned, it is Verizon who bills me, then my complaint is with THEM. The 3rd party messages come from 77877 for the record.

Unbelievably, with all the money I pay Verizon each month, they are battling with me over under $30.00! However, if they want a fight, they have one now!

My credit will now be affected, and I have spent hours dealing with this situation. I have received harrassing phone calls from the collection agency.

I got the following reply from their website: "I apologize that no one informed you that the Juke does not work with Mac computers. In most cases if the customer advised the sales rep that they have a Mac computer they would advise the customer that the phone will not work with Mac computers. Also currently at this time Verizon Wireless does not have any plans on making this phone compatible with Mac's."

More recently I asked them to removed a text-messaging plan from my son's phone. I have had to make two calls so far, since the charge was not removed from my most recent bill.

While waiting on hold I heard them say that they pride themselves on resolving your question in one call. Apparently that applies only to ADDING charges, not to removing them.

Here is a tip: If an employee will not get a supervisor, ask that employee to list all the features of every new phone for you - just in case you may want to upgrade. Then they'll find a supervisor!

We are being forced to pay $113.00 for 4 days of service. We would refuse to pay this, but know that Verizon will attempt to ruin our credit. This really isn't fair what they're doing to us and it should be stopped.

I just want Verizon to give me my old number back, or a new number, or my $30.00! I am disabled, can't walk, and need my phone.

Recently I noticed a $10 charge for some sort of message supposedly sent to my phone. I contacted Verizon and the customer service representative would not give me any identifying information or badge number of tell me his location. He said they did not know the nature of the charge and could not credit me for it. Upon checking the history of my account, I determined this was the second time Verizon charged me $10 for some unexplained message. It has been explained to me that my older cell phone would be canceled and not reactivated if the account balance were to fall to zero. It would appear that in order to pressure me into buying a new phone, they are randomly charging my prepaid account with unexplained and unanticipated charges--and attempt to deplete my account so the phone can be shut off. I have acquired an new cellphone, but it is NOT Verizon. I am in the process of suing them. I have found hundreds of similar complaints which will be presented during legal proceedings.

I have been inconvenienced by unexpected cell phone service terminations, by the necessity of acquiring a new cell phone and having to advise family and friends of a new replacement cell phone number.

I haven't paid the bill yet, but if I'm forced to, I'm not going to have money to pay for anything else for at least a month.

I COULD USE THIS MONEY AND THEY ARE HOLDING IT AS LONG AS POSSIBLE.

I'm really tired of calling them and not seeing anything done about my account. It's stressful, and now I want nothing to do with them. I have never had such a bad experience with a company that has no idea what they are doing. Somebody should audit them.

Economic damages: #1- An unusable cell phone. #2- 80 hours pre-paid cell hours lost.