Verizon Wireless Reviews

Then they 3) issued a ticket and said the phone will be delivered before 10am PST on 9/12. On 9/12, I received no phone. I called. The phone was at a FedEx office in Las Vegas, but that facility is closed and there's no weekend delivery and no way to contact anyone. At this point, I'm done with Verizon. I asked them if they have any hold on my cell phone number as I will now be going with another provider. No, they don't gain control of a number until the phone is activated, and as I haven't received a phone, the number isn't in any kind of pending port status with Verizon.

I called AT&T and set up service with port. AT&T called me 2 hours later and said my cell phone number cannot be ported because it is currently in a porting process with Verizon. I called Verizon. They don't think there's a problem, and they don't know what to do. At this point, I have 2 weeks until my current provider shuts down and at that point, I can't port my number, which is used as my business contact. But my alternative is to get a new number with AT&T and deal with the fallout, since Verizon doesn't even acknowledge that they are holding my wireless number hostage. All 5 reps I spoke with have told me a different story, and none have done what they said they'd do. I'm a hostage of Verizon Wireless.

At the end of June 2009, I was solicited by Verizon, my broadband company, to purchase wireless. I was using Hughes Net but did not like the fact that Hughes Net charged me an additional $5 monthly on top of poor service. The $5 extra was their charge to send me an invoice. When Verizon solicited me and guaranteed me wireless, I took them up on the offer which was supposed to start on July 31st of 2009. Within two days of taking the offer, I had my modem from Verizon and all equipment I would need to hook up. I tried to hook up on July 31 and it wouldn't work (I had already given up Hughes Net). Verizon's technical people worked with me for two hours and then told me that on August 3, they would send a technician out.

The technician called me at 8AM and told me I never should have been sold this as wireless does not reach the area in which I live and that the call centers should have performed a test to see if I did, indeed, have wireless. He told me to call the business office. Well I did and this went on until 9:30 at night. Because I was complaining, many of the call centers cut me off and I had to start all over again, over and over. Finally around 9:30, I did get internet through my telephone line, not wireless that I contracted for, not broadband, my telephone line (like watching paint dry on a damp day). I had the phrase "We apologize for the inconvenience" said to me 57 times and yes, I did keep count and after speaking with about 4 people, kept count of that too.

I spoke to 27 people plus the ones from the previous week. All of the Verizon commercials suggest that Verizon has extensive broadband and wireless all over the country. This is not true. Rural areas have nothing, parts of Philadelphia, Delaware have nothing, but that's not what their commercials suggest. I had a mini-stroke as a result of BP going high. I live alone so because I did not want to have to start over and over (and I wound up doing that anyway), I could not call family for help and besides, the closest lives an hour away. I retired because of communication problems using Verizon phone lines and was so happy when I heard that I now had wireless access. I really doubt whether any remedy against Verizon will hold, but I'm not the only person.

I have a neighbor who lost his home because he lives in WV and worked in PA. He was told all the forms for PA were online. Well, yes they probably are if you can get to them. If your computer doesn't lock up when you try to download and there is a second neighbor now with the same problem. I would like honesty in their commercials. I would like Verizon not to lie and since they contracted with me for wireless, I want wireless! Now I need to get this fixed and BP just rises when I try to deal with this myself. Call centers hang up and transfer me to other call centers. I went to my medical facility to get treatment and on top of the stress from Verizon, now this medical facility in central WV, after 14 years of going there, an office manager turned me away because I had medicare and supplemental insurance.

Now my doctor is black and on assignment from the surgeon general's office and he was there, but this office manager turned me away. She's overruling even the RNs. Now I know this is a very right wing area, but he's the best physician I've ever seen in my life. Both Medicare and my health insurance carrier said this was wrong (I called both when I got home). This woman must be related to one of the "good ole boys down here." Anyway, I left. I need to fix this Verizon problem and will follow up with SS on Tuesday. The attorney general's office in WV will not handle this. Verizon is pulling out of WV and Verizon and the AG office down here struck up a deal last year that AG would not go after them. It was in the paper.

I own a cabin rental company in Pigeon Forge, Tennessee, which I opened almost three years ago. I have been doing business with the Verizon Wireless store in Sevierville, Tennessee ever since I came here until recently. I became friends with the store manager at the store in Sevierville. Her name is Kelly **. Not too long ago, Kelly was terminated. I called Kelly and she was very upset. When I went to the store to have my Blackberry Storm repaired, I asked someone in the store what happened to Kelly and she said she was not allowed to talk about it. I left it at that.

I then saw Kelly and told her how sorry I was that she lost her job. She told me to tell Leanna ** she said hello the next time I was in the store. I told her Kelly said hello and Leanna said to tell Kelly that she would text her or call her. When I had to go back to Verizon Wireless a third time to see if they had the Storm software upgrade, I told a few people in the store that Kelly said hello. That was it and nothing more. Around the end of May, I received a Federal Express. It came from Verizon Wireless in Alpharetta, GA. The letter was done very unprofessionally and it was a copy, not the original. The letter has no name on it and was signed only with initials. I will be happy to provide you with a copy. It said they were writing me about recent incidents that occurred at the Verizon Store in Sevierville, Tennessee. It stated that on three separate occasions, I interrogated your employees about a former employee. That never happened. Asking what happened to an employee and then that former employee telling me to tell everyone hello is not interrogating.

It said I disrupted your business and I can keep my Verizon Wireless service as long as I never step foot in any Verizon Wireless store. That meant I couldn’t go into any store in the world and have to manage my account online or through customer service. I called Frank **'s office in Texas, and was referred to Dean **'s office in South Carolina. Dean ** said he would check into it more and get back to me. When I finally talked to Dean ** again, he informed me they are sticking by their story, and that Verizon Security sticks by their story, and this is the way it has to be. Dean ** even told me I was not allowed into a non-corporate Verizon Wireless store. Since I own a cabin rental company in the Smoky Mountains, it seems it is okay for your district manager, Richard **, to rent a cabin half off from me, and Leanna ** got a free cabin and other employees of your company either got discounted cabins or free cabins. Is it also okay for Verizon employees to lie, to cover something up I have nothing to do with?

I have been a customer of yours going on 12 years, spent a lot of money, sent you a lot of business, and even taken care of your employees when they needed a cabin. Nothing and I mean nothing inappropriate came out of my mouth, and if one of your employees says different, then they should be terminated. I will not sit still for this and I demand to know why I was treated this way. You can't get along in your life, telling lies to cover yourself. It is not fair and it is wrong. I have ported three of my Verizon numbers to a different carrier. I depended on Verizon Wireless because it is the only cell phone provider that works very well here in the mountains. The company I have now has bad reception, and this is causing me to lose a lot of business. I plan on writing various news agencies and TV stations until I get a straight answer and until your employees tell the truth. The truth always comes out no matter what and I will find out the truth.

Why would I want that to go against my credit? We do have the ability to switch to internet phone, but we have no other choices when it comes to a landline. This is an unfair monopoly and consumers have no choice but to put up with Verizon’s slow response to repairs. I work from home as a telecommuter and could not work for the 7 days my phone was out. I had to drive to Richmond 45 minutes away to work from my daughter’s home.

So, I went to the Verizon store where I had signed on 9/2/09 and had complained with all my original bills and without giving notice, they have shut my services and till today nobody seems to care about my service. In fact I am calling the office and checking on the store. The manager is not taking any steps to solve this problem. Right now, it is not a good time for my husband and none of us have a job. It is too slow with his business. I hereby am humbly requesting a kind justice to my case and a solution. I am personally begging somebody to look into the matter and find a way out of this mess. And I also do not want be with Verizon any longer. Thank you.

After many hours, I filed a complaint and started the investigation on what happened to my money. In a 3-way call between my self, Verizon Wireless, and the Verizon land-based company, I was told they paid the wireless portion of the bill. But Verizon Wireless never received it. After many months and much aggravation, I just paid the bill for the outstanding amount that was past due to their own fault.

I have finally cancelled all 3 wireless accounts I had with Verizon and will never go back, even if they were to give me free phones and service for life. They treated me with disrespect and could care less what my problems were. They ripped me off and made me fell like dirt. After I cancelled my accounts, I got a call from a guy who asked what would it take to have me come back to Verizon. I explained to him the whole story, and he then offered me $50.00 off each phone I would want if I come back. What a joke, as I was offered $100.00 off each phone earlier before I cancelled my accounts. They even wanted me to sign up for 2 years. I could not believe what I was hearing.

Verizon has the worst customer service when you're in a contract as they know you cannot leave. When you are free to leave, they are nice as can be. What a bunch of creeps. And by the way, I tried to cancel my contract early with only 3 months left to go and they told me it would cost me $125.00 for each line to cancel. Well, I don't call that pro-rated. I'm now with Net 10 service which charges 10 cents a minute without any headache and without those added fuss Verizon puts on your bill. I say, wake up, call your lawmakers, and make them change the way the system works for wireless customers.

They say that changes can easily be made online with no added fees or charges. Changes can be made but what they don't tell you is there will be extra charges for doing this because it's considered an "On Demand" transaction. Their computer system cannot back date your new plan’s start time. I didn't even go over the original plan minutes after all and they still are charging me. I know I will not be continuing a contract with this company and I have been with them for years. Every few months, I have to contact them with extra charges. Even if you have an unlimited text/picture messaging, sometimes those are too large to go through. So, your phone will access the internet to send those. I even had internet blocked on all my phones and I was still charged. I would not recommend anyone to use this company.

When I expressed my dissatisfaction with Verizon and told him that I wanted out of my contract, he said there would be an early termination fee of $200.00. I told him my contract was with Alltell, not Verizon and that I would not have to pay that money. He looked at other options. He said I could upgrade, but that I was going to have to come up with a $20.00 upgrade fee, plus the cost of the phone. I told him I could not afford that because I was in school. I am upset because I was sold a 2-year contract and put into an Alltell phone with them knowing that they were going to switch to Verizon before my 2-year contract was up, leaving me with a phone that if it does not work, I cannot get another right now.

Today, I got a call (3 months later) and they told me that I'm almost 90 days delinquent and owe almost $1,100.00! They informed me that I will be sent to collections unless I make a payment. Wow! I have a near perfect credit score and am in the process of buying a new home. I guess I have no other choice than to pay the amount they're asking. I asked why they haven't sent my bills and they tell me that they have been.

What do I do? I guess I have no choice since I need to protect my credit score. My advice, stay clear away from Verizon! I have had over 10 years of problems with them and decided to finally leave. With AT&T, you get dropped calls here and there but at least their customer service is excellent!

I then asked him to lower my coverage to the lowest amount available. He then told me that it is already on the lowest plan. I told him that it was not. He argues with me. I then told him to look again and he stated, "Oh, you’re right, it is not.” He placed me on the lowest plan and I left the store. Two months later I find out that Verizon is trying to charge me an early termination fee. When I called the customer service, I explained the situation and asked if they could drop the early termination fee.

They told me the only way they could do that is for me to go back the Verizon store and find the sales person I talked to and have him admit what he told me. Way to go, Verizon! It is causing me stress due to the fact that I was constantly lied to by this company. I had been a customer with them for 8 years and in the end I was treated large garbage. Now, they are asking for money based on lies and shady sales practices. It is money I can't afford to be cheated out of at this time. I no longer trust large companies.

However, now that my bill is here, they want to tell me it was $2.50 a minute because they use another company that charges you at sea! And to top it off, I have a huge amount of unavailable calls that they say were incoming for a minute, which means I didn’t even answer and I was charged $2.50, and they can’t even tell me who that was. I agreed to pay the roaming rate I was quoted but Verizon won’t budge.

So now, I'm just not going to use their carrier anymore. And I will be sure to let everyone I know be aware for Verizon they tell you one thing then the next representative says I'm sorry you were misinformed but sucks for you, you still have to pay. And to top it off, they say they record their calls but when I ask to replay my conversation so they know I'm telling the truth, they say "I'm sorry we can’t do that." So why do they tell you this call is monitored? I have paid all my Verizon bills on time and now I get this! Not very good customer service!

I have asked to speak to a manager and they said they will put a note in the computer but there is no guarantee that anyone will contact you! It has been 4 days and still no contact. And now my bill is due and I refuse to pay for a bill that I was misinformed about. They quoted me one thing and that’s what I will pay even though I know I didn’t use my phone as much as they say. I was willing to work with them and no help on their end. I'm stressed out in this economy as it is already and I'm trying to make my credit great for my future. Now, I have to shut off my Verizon phone because I refuse to pay $2.50 a minute. If I would have been quoted for that, I would have left my phone home!

Verizon Wireless is trying to pull the rug from under my $20 plan in order to get me to change to one of their higher plans, which starts at $39.99. This is corporate greed, plain and simple. It does not pay to be to a company because they are not going to be loyal to the customer. Has anyone else experienced this or something similar from Verizon?

My phones arrived on August 21st, 2009. I started to sense something was wrong when my old "Alltel" number had not been disconnected. I called Verizon and was then told that my Alltel account was not null and void as I had been told by customer service the night before. I was told I needed to go to my local Verizon store and return the phones I had just received.

On August 22nd, I took the phones and all the materials that came with them to the Verizon Wireless store located at 1765 E Nine Mile Rd., Pensacola, FL 32514. I spoke with **, CSR, whom I found to be very rude and flippant about the situation. She stated the Verizon customer service line did not know what they were talking about and I could not return online phones to the store nor should I have agreed to a calling plan with Verizon as I could have just upgraded my phone under the old Alltel plan. After this conversation, I went outside the store and again called the *611 Verizon customer service line and spoke to yet another CSR who told me to return the phones to the store. I went in and again spoke with ** who said she would not take the phones back. I then started to become upset.

I asked to speak with a manager. I was told by ** that there is no manager. I called customer service at *611 while in the store and again explained the situation. I was told to put ** on the phone. She told the Verizon *611 CSR that they do not take online phones back at the store. She then stated she was speaking with a "supervisor" who agreed with her. She did not hand the phone back to me and instead just hung up and said she was not taking the phones back. By this time, I left the store angry and in tears. I called the *611 number again and asked to speak to a supervisor. The CSR put me on hold. She came back and said she was sorry about the situation, but I would have to mail the phones back. I was not allowed to talk with a supervisor. She then stated that I have a Verizon contract till August 2011. I went straight to FedEx and mailed the phones back to Verizon. I will not be held to a contract with Verizon as I feel I have been lied to, duped, and been extorted out of my money.

I visited a Verizon Wireless store to try and get the problem resolved. I spent around 90 minutes in the store while the sales representative, Travis, spent almost 70 minutes on the phone with customer service. Customer service hung up on him twice in that 70 minutes. We then decided to call the number in question to see who the people were and to make sure I did not mistake that number for someone I knew.

The resident who answered the phone has no connection to me and I made sure that there was nobody at that number that I knew. I tried to explain on multiple occasions that the error was connected to the transition that I went through when Alltel was bought out by Verizon Wireless. The company feels that the conversion had no role in the error on my bill even though my services were constantly being interrupted before the "official" transition date of July 11, 2009. However, I am certain that the conversion was a culprit in the drastic mistake on my bill.

Barely a week later, we received text messages stating that our services were about to be disconnected due to non-payment. Now, this would have been expected had we missed our pre-arranged date to pay; however, that date was about 2 days away. My husband then called and was told by a young lady that the reason we received the message was because when I had called and made the arrangements during the time, our contract was under Alltel and that we needed to have called back once Verizon had taken over.

Now, I understand that companies have their policies that they must go buy, but how are we to know that we would need to notify of our pre-arrangements with Alltel? I do not feel that it is my responsibility to ensure that any agreements that I held with Alltel be transferred over to Verizon. I was ensured that once the merger was complete that we would not notice a change in service and that any contracts we held with Alltel would still be valid.

Now, as for the rep with whom I spoke to in order to make the arrangements, that rep was a Verizon rep because they asked me for our password before he was able to assist me, whereas Alltel would have requested the last 4 digits of my husband's Social. And when he took the call, he announced himself as a Verizon rep so I know that it was not due in part of me talking to Alltel. We were eventually able to re-establish the previous payment arrangements and paid our bill. We were told that we had a new bill in the amount of $550.00 and was told that it was because we had gone over our minutes. I asked for a detailed breakdown of our bill whereas the new customer rep decided to give that to me verbally. I asked at that time if we could make arrangements and was told yes, the rep then proceeded to break that bill down into 3 installments with the bill being paid bi-weekly and entered this agreement into their system.

I have had to call for what seems like the past 3 weeks every week just to try and talk to someone about our bill and to make arrangements on our bill because after speaking to that rep, we were told by another rep that the arrangements that we made could not be upheld due to our bill not being behind but current. I did not understand how it was that we could enter into an agreement with a company via its reps only to be told that what the company agreed to, was no longer valid and basically, we were being punished. Now this truly does not make any sense to me. I can't make arrangements on current bills only past due ones. I was told that since my bill was due on 8-16-09, I needed to call back a day or so after the 16th in order to make arrangements.

Well, on August 18, 2009, I called and once again was told that I could not make arrangements on the account because although the bill is late, it has to be 10 days late before I can do anything. I asked to speak with someone in Financial Services and was told that department would not speak to me until my bill was 10 days late and that my services would be scheduled for disconnect once the bill was 12 days late.

So how is it that I can be punished for the lack of customer service and basically doing what I was told to by the reps? And now I'm being told to call back on 8/26/06 to speak to Financial Services to see if they can work out a payment arrangement with me and I was also notified that once the bill is 10 days late that I would incur late payment charges. I feel like we are being ripped off and taken advantage of.

When he was moving from AZ to WA, he called Verizon Wireless to allow the use of his phone on the road and in WA. They said okay and ended up billing outrageous amount for roaming. He called them and they said they would take those charges off. They never did. He stopped using his phone and let it go. His life was ruined because of his ex-wife and business like Verizon Wireless who smelled blood and jumped in the frenzy. Sharks! Verizon Wireless deserves to be sued for this. However, my husband does not want to ever have to go back to those nightmarish days. So, I am doing what I can by reporting them. I have all the papers to prove this if anyone is ever in the mood to give them back their dues.

It's been almost five months that I have been patiently waiting for this matter to be resolved. I've been to the store in person several times and spoke with Jaclyn ** (store manager) and Brian ** (district manager), both of whom promised to take care of this mistake. But still the matter remains unresolved. I've sent several e-mails to Diamond Wireless (which I've kept copies of); none of which have been responded to. After being promised the credit to my account, I've found both Jaclyn and Brian unreachable. As a consumer, I feel I've been given several false promises. Verizon Wireless is telling me I need to deal with Diamond Wireless, who seems unable or unwilling to solve this matter. What else can I do?

On January 19, 2009, I received a Notice of Disconnection from Verizon, stating that I owed a past due balance of $205.79 on my account of **. On January 27, 2009, I once again contacted Verizon for a third time about the discontinuation of my account. After several long waits, I was eventually transferred to a Verizon representative at 877-500-9533 extension **. Her name was Rhonda. I worked with Rhonda for over 40 minutes on getting the problem resolved. She assured me that she had made the changes to the account and that I would be receiving a final bill for the account showing all services terminated on October 28, 2009.

On February 4, 2009, another bill from Verizon was received. It now showed that I owed an unpaid balance of $223.85. Yet again, I contacted Rhonda at Verizon 877-500-9533 extension ** and told her of my dilemma. After a lengthy conversation with her immediate supervisor, I was told by both of them that there was nothing they could do about the account and that I needed to contact you via mail. I was told by Rhonda to tell you that my main number was ported out on 10/20/08 and that the 2nd telephone number and DSL should have been turned off the same day, but was not. Your mistake, not mine. I can understand Verizon not wanting to lose customers to other less expensive services, but this is ridiculous. What is it going to take to get this matter resolved? Please assist me with this account and the balance that I do not owe Verizon.

I had to keep my smart mouth shut especially in the presence of my girlfriend's business, and I'd hate to have an argument there. But this rep from Verizon was too much, eventually talking my girlfriend into looking at a few phones. She wasn't thrilled with the selections because she had a touchscreen, qwerty Samsung Glide and there wasn't any available. And so this went on for maybe five minutes when he walked away for who knows what, so I took my opportunity and said, "You should just cancel. What type of service is this anyway?" When he got back, she gave him her final decision which was to cancel and he wrote a Verizon 800 # and sent her on her way.

I was pretty much wanting to tell him off. I work in sales and know all about commission and understand cancels don't look good but if they have to be done to satisfy the customer then damn it, you just do it! I grabbed his stupid business card and I'm planning to complain everywhere I'm allowed. I take it personal when you act like a greedy jerk with anyone but when it comes to anyone I love, well, it's not acceptable. He's lucky that I wasn't his customer needing immediate service because you could have trusted it wouldn't have been tolerable. If not him, somebody there with authority would have heard me out and cancelled my account.

I kept on thinking things while they're like this. What if I was ever considering Verizon? Now, I'm surely not ever going to be, and I'm over a trillion percent sure. Then, I realized he didn't at all hear her out from the beginning, when she said it was stolen yesterday and she suspended her line until she decided what to do next. I'm glad we left that Verizon store and I was more than happy to take her to a few cellular shop stores afterward. At the end of that same day, we ended up at Best Buy and my girlfriend was taken care of properly and all her questions were answered and even I felt like a customer.

I also told him that when we moved to California, we tried to have Verizon as our provider but they do not have service in areas of Los Angeles. He said he could not help but I still owed and he would not disconnect my services for MI. I told him I was not paying for services that I was not receiving due to their lack of service in this area. I asked to speak to someone above him and he said there was no one above him. I asked if he was the CEO and he said no. I said, "Then there is someone over you." He said, "I am the supervisor." I again requested to speak with his superior but he refused. After three attempts, he said there is a manager available. With his broken English, he gave me a name. When I asked for a phone number, he refused to give it to me or the name so I could understand him. He hung up on me after he refused to stop the billing for our previous address.

My husband then called them back, got someone from India, who could barely speak English was transferred to someone in California, at which point, this lady finally was able to help in crediting our account and stop our service. It took us three hours on the phone and we spoke to a total of nine people.

I have contacted Verizon in person at the Salisbury store and was told that the updated information that was mailed to all Alltel customer was not correct. That is why we were having all these problems. The rep took all of our phones, did a manual update. Okay, our phones were working fine and we were all happy. We left the store. Two miles away, we lost all the signal we had. I live 25 miles away to my nearest store which is in Salisbury, NC. So, on July 30th, I called customer service because I am paying $219 a month for all my phones and can't even use them.

Verizon Website has my minutes at 600 shared minutes, when it should be 1200 shared minutes. Well, the lady I spoke to was very nice and honest! She told me that the site was incorrect and that I did have the 1200 minutes, so I proceeded to tell her that I am having all these problems with our three phones. To my surprise, she told me that Alltel phones are not compatible to the Verizon network! I asked her what do I need to do to fix this. I feel betrayed due to the fact that we should have been told this from the beginning. So, she proceeded to tell me that I could get new phones and the $200 termination fee for Alltel would be waived, and I could get new Verizon phones.

She quoted me prices for plans and that I could have prices of phones that were listed on the Verizon website. I made sure that I asked her if we could get the website price. She stated we could and all I had to do was to call the sales dept and she would make notes. Well, I finally went back to the store in Salisbury, NC to compare prices of phones to the ones on the internet. The store manager, whose name I fail to get every time I go there, is hateful. I can't understand. He is the store manager. He talks ugly to his employees and he is lazy. They now have a lady who signs you in and lets the next rep know who is ready.

Well, that day, I went to the store. They were busy like always. This store manager will go get someone and start helping them. Then, the next rep is now done with the customer. He stops doing what he was doing with the customer and throws them off on the rep that just became available to help the next customer on the line. So, I was there an hour. The next day and the same thing happened, so I gave up. I called him a loser and left the store. I called the customer service line again to try to resolve my problem with the phones, and she was nice.

But since I have had so much problems out of Verizon, I was ugly to her and would not let her help me anymore when she told me that she could waive the early termination fee. However, I had to paid full price on the phones that I was going to get that were compatible with Verizon. At this point, I really became upset about the whole situation and told her she was no help. She advised me that if I would calm down she would see what she could do for me. But since we had Blackberries, we would have to pay $29.99 per phone plus the plan, and so many other charges.

I want out of this contract altogether and not pay them a termination fee, since we were not given the option to cancel the contract or go with Verizon. We were just transferred over and not told we would need Verizon phones. When I go to the Salisbury store, you would not imagine how many people are there every single day complaining about the same thing over and over and they are all told that they have to pay a $200 termination fee to transfer to Verizon. How can this be happening?

After the phone was paid for, she gave my brother the new phone and gave me the receipt. Then, she called customer service, because she could not figure out how to get the old phone number to transfer onto the new cell phone. She was on the phone for over 2 hours with two different customer service reps when she finally told us that she couldn't get the phone to work. She then told us that we would have to come back the next day, because the store was closing (At this time, it was around 9 pm.)

We asked her why she couldn't activate the phone first, so we wouldn't have to come back the next day. She said that she couldn't keep the store open for an extra 30 minutes, because she didn't want to have to pay her other employees overtime and that it would be a security issue if the store was kept open any longer. My brother asked her if he could speak to her supervisor, and she replied, "I am the supervisor." I asked her if I could just have my money back, so that I could go to a different phone company with better customer service. She told me "I can't give you a refund, because I already shut down my register for the night."

I asked her again for a refund, and then I said, "I haven't left the store, so you know the phone hasn't been used/damaged; and I just paid you for a phone that you refuse to activate. How is that fair to me or my brother?" She then stated that "the only thing I can do is have you come back tomorrow around 12 noon for your refund, because we won't have enough money in the register until then. But if you don't leave now, then I will call the police and have them remove you. Our store is now closed, and you are causing a problem with security because you are still here."

My brother felt like she was treating us this way because we were black, and he felt like she was more respectful when she spoke to the white customers. He never stated this to her, but he did ask me if I thought our color had anything to do with how she was treating us. I don't know if the fact that we were black was an issue for her, but I do know that no matter what it was, she should have been respectful to us. We were not rude to her. I just wanted to get what I paid for or get my money back.

Now I ask you, how is it fair to me that I paid your store $229.00 for a phone that doesn't work and your store supervisor refused to give me my money back when I asked for a refund? Why did she even close out her register if she knew that she still had two customers in the store whom she was supposed to be helping? That was, by far, the worst customer service I have ever gotten in a retail store, and I was a retail manager for four years. So, I know how a customer should be treated.

I'm not saying that the customer is always right, because they are not. However, I am saying that if I paid for something, I expect it to work; and if it doesn't, I expect to get my money back, as long as I didn't damage the product in question. I would like to know if this is how your company's supervisors always treat their customers? I would also like to know how this situation is going to be handled. I would like my refund in full, because I most definitely do not plan on returning to this store to purchase any more phones or any other type of service. I would like for my brother, as well as my self, to be able to continue to shop at one of your other stores, but only if this situation is handled correctly.

I know that you can't be held 100% responsible for every employee in your stores, because you have so many; but I do believe that she should not be allowed to continue to treat customers this way. Thank you for your time; I know that it is valuable.

In early March, I received a postcard from Verizon advertising Triple Freedom for $79.99. I called to inquire and was told service would actually be $99.99 due to caller ID/call waiting and two additional DirecTV boxes. I was also eligible to receive a $150 bank card. I filled out all pertinent information online for the Triple Essentials and bank card. I was given master order number **. I never called DirecTV; that was part of the deal with Verizon. DirecTV order number **. I filled out the rebate for DirecTV online. The confirmation number is **. All of my contacts were with Verizon since they offered the Triple Freedom special. I never spoke to a representative of DirecTV.

On March 17, 2009, DirecTV was installed and seemed to work fine at first; a week or two later, I had trouble with the TV in master bedroom. On March 24, 2009, a Verizon technician came to hook up telephone service. He didn’t hook all of them up and left two wires hanging out of the box. I could not use my fax machine because that was one of the wires he left hanging. Since the box is outside, I didn’t notice until we got complaints that faxes were not going through.

On March 25, 2009, another Verizon technician came to hook up additional phone lines. I received an internet kit in mail and received an email confirming that internet service would start on April 6 after 6:00 p.m. On April 6, 2009, I attempted to install internet. Comcast had shut down our existing service. I could not get it to work. I called Verizon. They told me they changed the date to April 17, but neglected to tell me. After numerous phone calls, I was told they would have it ready the next day.

On April 7, 2009, after internet was installed, we noticed crackling on the phone lines and the fax was not working. Fax is hooked up to same telephone jack as the computer is using a splitter. We called Verizon and they said it was probably our problem and they would have to charge us to come fix it. I told them we never had problems before getting their service. On April 9, 2009, we had no internet. The fax was also not working. Telephones had major crackling on the lines. I called telephone repair and they told us to open the box outside and check the line with a spare telephone. There were two lines in the telephone box. When we opened it, we noticed the jack for line 1 (where telephones were connected) was broken where the installer had jammed a plug into it. Line 2 had no dial tone. Verizon said they would send a technician on April 10 to rectify the problem. She stated there would be no charge since the problem was with the outside line, not our equipment inside.

When my husband was checking the telephone lines, he noticed wires hanging out of our crawl space. The DirecTV technician didn’t staple them up; he left them on the floor and sitting on some lumber that we had stored there. We called them to fix it because we were afraid the wires would get wet and corrode if they were left to hang.

On April 12, 2009, I came back home from Easter weekend. Both internet and fax were not working. They share the same jack. The technician took the broken jack from line 1, changed the service to line 2 and forgot to hook up that line. They told us they could not get to us until April 14. Verizon called us on that date and said a technician would be there by 9:00 p.m. My husband waited all day and at 8:30 p.m. the technician called and said he would be there the next day.

On April 15, 2009, the technician came and fixed the line. He verified that the previous technician forgot to hook up all of the lines. I received my first bill shortly after that time. The bill was only for DirecTV and telephone service; it did not reflect internet charges. Bill was for $173.35. I called the billing department and was told it reflected one month of service in addition to prorated charges. Even with prorated charges, it still was not right. The bill states I was being charged $49.99 per month for telephone service and $60.59 for DirecTV, resulting in a total of $110.58. That doesn’t even reflect taxes and surcharges. How could that be possible when the total was supposed to be $99.99 a month with the addition of internet?

I wrote a letter dated April 27, 2009 to Verizon and copied FCC. Mrs. ** from Verizon called me back and attempted to straighten it out. She took off for the service call charge (which we should not have been charged for) and gave us credit for time the internet was down. Unfortunately, subsequent bills have not been corrected. Attempts to correct them have resulted in frustration, as I do not get return calls from Verizon or DirecTV. I don’t understand. I ordered the service from Verizon, yet DirecTV is billing me independently and Verizon can’t (or won’t) do anything about it. They are billing me for a la carte services when I clearly ordered the Triple Freedom. I was told that I didn’t fill out the rebate. As you can see from the first paragraph, I did fill it out and have a confirmation number. I have made telephone calls to Mrs. ** on May 12, May 14, May 27, June 1, July 29, August 4, and August 5. To this date my bill is still incorrect.

On July 29, 2009, I called the billing department at Verizon regarding my bill. My bill this month was $167.82. The person I spoke to stated they cannot see the DirecTV charges so they were not able to help me. I called DirecTV and they were not able to see the Verizon charges. I then called Mrs. **. I explained that I was being charged $110.99 for Verizon Triple Freedom and an additional charge of $37.33 for DirecTV for a partial month. I wanted to know how that could be because the DirecTV charge is included in the bill for the Verizon Triple Freedom. She looked at the bill and said I am clearly being charged double for DirecTV. She said she would look into it and get back to me on Monday, August 3. My internet stops working all the time. Most of the time, although it is inconvenient, I can fix it myself by powering the modem off. I have had to call a number of times for tech support. I have had to call for a technician numerous times.

On August 4, I called tech support because we had no internet. The technician had me unplug the computer and fax and re-hook only the computer up. The internet worked after that. He said my splitter was bad. I went out and purchased a new splitter and telephone line for my fax machine. After installing them on August 5, only line 1 of the splitter was working. If the fax was plugged in that, it worked. It’s the same for the computer. I didn’t hear from Mrs. ** yet, so I called her. She said she was busy and would call me back.

On August 5, 2009, I called Verizon because internet and/or fax were not working. They told me there must be a problem with the jack and/or splitter. I put in a new splitter and new phone lines. Only line 1 would work. I was supposed to have service appointment on August 7. On August 6, 2009, I tried both the computer and the fax today. Unbelievably, they both worked. At 7:00 this morning I received two automated calls on my cell phone, one confirming a service appointment and one telling me the problem was resolved. I just received another phone call from a real live dispatcher asking if we needed service appointment on August 7. I told him it was working now, but who knows how it will be tomorrow? He tested it from his line and said he would call later.

DirecTV was not working correctly. I called service and the box had to be reset. There was a black screen and major delay when changing channels. I asked to be transferred to billing. I asked why I am being charged double for DirecTV charges. On my bill, I am paying for bundled service which includes DirecTV and also separately from DirecTV. The man in the billing department said the bundled service from Verizon doesn’t include DirecTV. It clearly states it does on the bill.

On August 11, 2009, Mrs. ** called me today. She said she spoke to the billing department and they told her my bill is correct; they will not issue a credit. I asked her that could be so since it should be $99.00 for the Verizon Triple Freedom plus taxes and fees. She said the billing department got their files messed up and claim they undercharged me last month. I stated that was not correct since my last bill was $127.60. That was still incorrect as they charged me $119.96, which is more than the advertised price for Verizon Triple Freedom, but I didn’t call because it was closer to the actual amount of $99.99. I figured they would eventually get it correct. My May bill was $202.63. That bill reflects a past due amount of $73.35 and a credit for $44.72 due to a service call we should not have been charged for and days, in which we had no telephone or internet service. There was a past due amount because when I called Mrs. ** to question my bill, she told me she would look into it. We were going on vacation and I didn’t want to leave my bill unpaid, so I made a payment of $100.00.

I asked Mrs. ** why I was not getting the promised rate of $79.99 plus my add-ons of $20.00. She said that was for new customers. I reminded her I was a new customer; I switched from Comcast Cable due to the postcard I received in the mail advertising Verizon Triple Freedom for $79.99. I applied for the rebates and discounts to get that price and was approved. My confirmation number is **. She did not comment on that.

I called the insurance company which was very rude and said they were not sure if I would qualify for a new phone and the deductible was $89.00, and it was going to take a few days because they had other claims. When I called Verizon, they said they have nothing to do with that company and I needed to talk to Asurion, which is the name of that company. I was so stressed of going back and forth with Verizon and Asurion and never got any good answers. I decided to cancel the insurance. A couple of weeks later, I received a statement of $119.00 including charges for the insurance I had canceled. I was so disappointed when I received it because I hadn't even used the phone or their service for that long, only a few hours.

When I called them, I decided to cancel and they said I had to pay the early termination fee of $175.00. I couldn't believe what the representative was saying. I started crying of frustration because I can't afford unfair fees. They didn't even try to do anything for me to keep the service. The only thing the representative did for me was to give me a number for financial services so I could make payment plans. I just think it's so unfair the way they treat customers and they don't try to work things out, they just try to get rid of us immediately. I am willing to pay for those minutes that I used. I don't want to pay for the service I never used and the termination fee. Please, if you can help, I would really appreciate it. Thank you.

I called Verizon on 10/17/08 and spoke to Amy and Cameron #** and was told that Verizon could check my line and it showed it was dialed from my home. Again, I never called China or Hong Kong, nor was there anyone else at my home that could have dialed. I called Verizon again on 12/3/08 and spoke to Staci in Toll Billing and spoke to Mr. ** at Toll Billing on 2/11/09. Each time I explained these were not my charges and they keep on insisting they are. I even had my phone blocked for any international phone calls out of concern of getting charged again! I said to every person I spoke to "what if these charges were $1,000.00" I was told I would have to pay it regardless.

I had one Verizon representative tell me he would now show the charges as late and that they would check into it but it would take a couple of months. Well many months have passed and I called Verizon today August 11 and spoke with Tonya and Jermaine (the International toll billing located in Illinois). I was told that Verizon goes by the "FCC guidelines and that these numbers were dialed from my home and that I would be responsible for paying them".

Again, I asked to please credit my account as they were not my charges. Could they understand that it would be easier for me to pay them if they were my charges? I am a consumer who pays my bills on time and that I am telling the truth. No, Jermaine told me according to however it is that Verizon can tell they know it was a direct dial from my home. I then asked where I can file a complaint and was told there is nowhere to send a complaint to and that the corporate office was not accepting complaints anymore! With that I thanked Jermaine for his time and hung up.

All I want is the charges of $60.80 removed from my bill, because I never made these phone calls, and I am concerned about how many other consumers are out there who pay for phone calls that are not theirs because of the incredible lack of consumer service provided by Verizon. Please help me. I have never had a more horrible experience with a phone company in my life. I regret ever switching from AT&T.

Sean ** of Verizon requested those emails and my payment history on May 8th. It took over an hour to send them, and I haven't heard a thing back yet. Also, after separating the accounts, and paying that way for two months, DirecTV gave Verizon back my account for no apparent reason. I did not ask for that, and when I contacted DirecTV, they told me I had to contact Verizon about it. I freaked out. I said, "This is my account with you. What in heck does Verizon have to do with it?" I told them this was illegal to do without my consent.

Finally, after several (long lasting) phone conversations, and being treated like a jerk, a woman called my house at 9:00 PM. DirecTV took the account back from Verizon, and they offered me a whopping $5.00 off for three months. I told her that was a start, but she was supposed to call back the next day to discuss it. (I go to bed at 9:00 PM). She never called back. I have emails saved from DirecTV regarding this matter also. They totally broke the law, and if I hadn't spent hours on the phone and computer trying to rectify the problem, they would have done nothing. I have all the times, dates, and employee names/numbers to verify the phone conversations and usually followed up with a confirming email. My records are impressive.

In May 2009, I received a bill from Verizon Wireless which had new changes that would affect my rates and fees. I contacted them on 5/19/2009 and told them I did not want to accept these new rates and asked to be let out of the early termination fee based on the clause outlined in their agreement. The customer service rep, by the name of Mary Jane (Albuquerque, NM), was rude and when I requested to speak to a supervisor, she proceeded to hang up the phone. On 5/22/2009, I transferred my phone number to a new service provider.

When I received a new bill in June and I noticed that it included the early termination fee and charge for service not received, I contacted Verizon Wireless to reverse the fee. The supervisor, by the name of Erica (Arizona), would not reverse the charges, and when I requested the Verizon Wireless corporate contact information, she was unwilling to supply me with my request.

I would like an investigation into the Verizon Wireless customer agreement to determine if the early termination fee I charged was legal. When I tried to end my contract by calling and letting them know that I did not consent to the changes they were enforcing because those terms were not in the original agreement, they would not let me out of the contract. I do not agree with the $140.00 early termination fee and the additional amount of $129.00 I was charged for a month where no service was provided.

As of today, Verizon Wireless says I owe them $324.41. I had been a customer with Verizon for five years prior and until June 2009, my bill had always been current. I am very unhappy with the poor level of customer service I received by Verizon Wireless. There are additional issues I have concerning Verizon Wireless that I outlined below.

Reported Issues with Verizon Wireless Service:

1. Constant changes to rates and fees by Verizon Wireless that had a material adverse effect.

2. Horrible customer service on multiple occasions - extreme mistreatment by reps both in-store and over the phone. Also, incorrect information supplied on my account (because every time I called and tried to explain what a previous service rep told me, it was never verified) and list of information which I had never requested.

3. Constant dropped calls and no service provided in an area where I worked even after I constantly did system updates recommended by Verizon Wireless. The issues were never fixed. Verizon Wireless had no coverage in the area where I worked and a poor level of service where I recently moved.

4. Navigation service never worked consistently. No help was ever offered, yet I was billed monthly for the service.

"Your service is subject to our business policies, practices and procedures, which we can change without notice. Unless otherwise prohibited by law, we can also change prices and any other conditions in this agreement at any time by sending you written notice prior to the billing period in which the changes would go into effect. If you choose to use your service after that point, you're accepting the changes. If the changes have a material adverse effect on you, however, you can end the affected service, without any early termination fee, just by calling us within 60 days after we send notice of the change."

After reading this, I looked at my bill as of July 1st, 2009. Verizon had raised their administrative charges from $0.85 up to $0.92. To me, this qualified as a price increase. What follows is my ordeal with to get out of the ETF.

I called Verizon and spoke with a woman named Africa (no joke). I explained the situation and the price increase and informed her of the customer agreement. She replied saying that the administrative charge was a tax and there was nothing Verizon could do about it. First problem, I believed her. I then complained about the GPS being locked (I've got an Omnia). I got nowhere. 30 minutes later, I was off the phone. I then went to Verizon's website and saw their explanation of charges that states:

"Administrative charge, helps defray certain costs we incur, currently including (I) charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers, (II) fees and assessments on network facilities and service, and (III) certain costs and charges associated with proceedings related to new cell site construction. Please note that these are Verizon wireless charges, not taxes."

Realizing she either lied to me or didn't know what she was talking about I called up Vz again, explained the situation again to another guy who said it was a tax. I told him to look it up under explanation of charges. He said he couldn't find any explanation of charges (really?). Finally, he talked to his supervisor and was given a copy of them (easily available on their own website). After reading it, he said, "It looks like you are right, let me put you on hold."

After 15 minutes, he came back and said he could not waive the ETF because his supervisor said the price change had to be more than one dollar a month. Basically, his supervisor was throwing bs out there, so I asked to talk with her. She explained very confidently that it is a Verizon policy that the price change had to be more than one dollar per month to qualify for a waive on the ETF. I asked her if it said that in the customer agreement. Yep, she said. I asked her if she was looking at it and where it said that (I had the agreement up on my screen). Her response - at the bottom of the page. I asked how many paragraphs up from the bottom? "I'm sorry sir. I'm not actually able to look at the customer agreement, but it is in there and it's towards the bottom."

(Blood pressure rising) One minute, she tells me she is reading it, the next minute she says that she can't pull up her own company's customer service agreement? Are you joking? I asked for a different manager. She said she was the only one there. She then assured me that she was right and since it didn't qualify for the dollar increase, I'd be charged the full ETF. She told me I could send a fax over to Verizon customer correspondence - a fax. I asked for a phone number. "I'm sorry sir, they don't have a phone number." Before my heart explodes, I end the phone call.

Third times, I charm. I officially hate Verizon. I talked to a woman who, after getting my name and number, immediately put me on hold for 10 minutes. I explained the situation and she said that she will credit me the $0.07 difference for the next 6 months. She said, "This way, there won't be a 'material adverse effect' and therefore", I didn't qualify for the ETF. Long story short, I spoke with the manager, who effectively said the same thing. I told them I don't want the credit, but I want my ETF waived, like it says in the customer agreement. No can do she said.

It's quite obvious that customer service and customer agreements for that matter don't mean much to Verizon. Their priorities lay in "nickel and dime"-ing the customer, probably hoping they won't notice or they won't call back if they get disconnected while on the phone with customer service (happened once already today).

I spoke with another manager (Jake, csr **) who said that he'd waive the ETF if I did end up canceling with Verizon. Later that day, I had my new iPhone in hand and a terminated Verizon contract.

Two days ago, a Verizon invoice showed up, $140 ETF. Lying **. I called again today, only to be told that Jake submitted a waiver for my ETF, but the legal department declined it. I explained to the rep that a manager told me the fee would be waived and that everything was kosher. The rep simply replied that the legal department ruled otherwise. I further explained that if I had known I'd have to wait to hear from the legal department, I would have waited on getting a new phone. His reply? "Sorry. It's not up to us." It doesn't surprise me either that they don't have my last conversation recorded, the only conversation of any relevance. My hope is that someone can attempt to hold these large corporations accountable for their fraudulent practices. Please help.

Your cell phone is still in the shop. I am using a Nokia which I bought 8-10 years ago and they are asking me to pay $42.74 for it to be activated. This is one big joke. This is my old cell phone of 8-10 years, Nokia type RH-44, model 3587i. Check it out. Mine is taped up to keep it together. Do you want me to send you a picture of my Nokia? That is why I am upset.

After speaking with the manufacturer directly, LG confirmed to me that they do not set such a policy for Verizon. Thus, I was able to confirm that Verizon is less than truthful. Further, the warranty on the replacement is less than the warranty on a new phone, so obviously Verizon does not believe a refurbished phone to be as good or reliable as a new phone. Verizon will not work with me in any way on this matter. If I bought a Porsche and had a problem with it, I would take issue if I was told it would be replaced with a used Porsche with a shorter warranty period. I believe anyone would have an issue. This situation is no different.

The sales representative said they do not block it right away and we have to ask for it to be blocked. The sales manager said if I paid the $650.00, they just might, maybe, possibly reimburse me for some fees, but there was no guarantee. Do they realize we are in a recession? I am troubled and embarrassed by the sales tactics of Verizon Wireless. I am now in debt after just 4 weeks for over $650.00. It has caused me much duress and stress because I cannot communicate with my elderly mother-in-law who depends upon my assistance. She needs my help to get rides to and from dialysis.

Between doing the same old steps over and over and people who didn't know what they were doing, it's as if no one there has ever even touched a BlackBerry Storm. The last guy I spoke with kept me on hold for 15 minutes, while he was "researching" how to adjust my screen settings. Then he told me to decrease my tap rate and my screen sensitivity to get my screen to respond better. When I explained to him why that was wrong, he spent another 25 minutes "researching" and I just couldn't take it anymore. I had to hang up on him. I can't even imagine how long it would have taken him to research my other issues. I finally called in again today and told them the problems I was having. They didn't even let me finish - that's how many there were. Her brilliant solution was to wipe the phone, which I have done dozens of times. When it didn't work, she told me to take it to a store.

I practically begged the lady to help me, and she told me to take it to a store because I had already exchanged it with them and there was nothing more they could do. She reset the phone, and then there was nothing more she could do. I was annoyed, to say the least. When I asked to speak to someone else, hoping maybe they could help me, she connected me to her "manager". She told me the same thing, only nastier; and she practically accused me of breaking it by telling me no less than 6 or 7 times that it had to be inspected for damage. Apparently, according to one of Verizon's technical support "managers", if resetting the phone didn't work, then I must have broken it, right? I have called about these issues many, many times, starting from when I just got the first one; and they must be well-documented by now. This is definitely not a new issue, and this is not my first Storm. They got my other Storm back in perfect condition. How do I know? They didn't charge me for it.

After all that, for her to all of a sudden even suggest that it was my fault was outrageous. After much back and forth, she finally just said in the nastiest voice she could muster that she could do another exchange but not before telling me another several times that if they find out I broke it, they would charge me--as if I was a liar. All I want is a phone that works. Please, doesn't anyone at Verizon care? Can't anyone help me?

To go back to the beginning, we subscribed to a US Nationwide Plus Canada Family Shared Minutes plan, as one member of our family (in merchant marine) travels extensively half the year. Our cell phone is vital in keeping our family relationships intact. We did extensive research on potential issues, talking to Verizon representatives on the phone and in Verizon stores, clearly explaining all issues related to our family. We also researched other companies.

Now, we’ve had so many issues with the traveling phone in particular. Verizon has agreed to release his line from the plan, but not the other lines. Their argument is the other phones are not experiencing “technical difficulties”. They maintain they need only honor the legal language, but not the concept of the family plan. They do not care we are spending more every month adding an AT&T individual plan (a phone on which an abhorrent number of calls were placed to Verizon tech support and paid for by us), when we were trying to save money by carefully researching our situation, all the possible options and ultimately following their advice.

We feel by agreeing to release one line, the very line for which this entire plan was selected, Verizon has acknowledged they are unable to support the plan. Again, we subscribed to a Nationwide Family Plan. Verizon advertising, as well as the language in the plan, does not state Verizon’s responsibility ends when a call is placed from within the coverage area of the calling plan. All implications are calls should be received within the coverage area as well. Verizon has acknowledged this is not the case.

We sent a three page letter to Verizon asking for resolution with no official response. Phone reps refuse to release the lines or to give us the name and title of a real person with authority to resolve this issue. We have filed a complaint with the BBB in Trenton, NJ, but are asking for your help as well. It seems that a great majority of cell phone plan customers feel they are held captive by their carriers, with the carriers holding all of the power, yet having little responsibility or accountability. We feel like one of many “Davids” going up against the proverbial Goliath.

Consequences: we continue paying more money each month for plans with two different companies. Verizon refuses to waive termination fees for the other lines in our "family" plan.

I purchased a Blackberry Storm at the Kahala store and returned it. I later bought an LG Storm after the sales rep assured me that I could return it within 30 days if I didn't like it as well. There is no question in my mind that he knew that I had returned the Storm. Later, however, the two stores told me that I was only allowed one return. I first tried to return the LG 28 days after I purchased it. They told me about the 1-only return policy and that they couldn't override it, because they didn't have a manager on duty. I was leaving on a trip for a few weeks and couldn't come back within the 30 days to see a manager. So, I asked them to note that I tried to return it at 2 days.

When I returned from my trip, along with the store telling me that I couldn't return the 2nd phone, they also told me that I couldn't return it because it was beyond the 30 days, even though it was Verizon who couldn't resolve it when I returned at 28 days. Verizon offered this alternative: "Because you've been a customer with us for 20 years, we'll let you buy another phone at the discounted price and you can just keep the LG." It sounded good(!), though keeping the LG was odd.

So, as we looked at other phones and when ringing up the Palm Centro that I selected, I kept asking "Are you sure you don't want the LG?" He kept saying no and when he was done ringing up the phone, he said, "Thank you." I asked about the return of the LG, and he said, "No. You get to keep it. We're letting you get the new phone at the discounted price." I'm not sure how the "and you get to keep the LG" that I was still having to pay for was a "give" on Verizon's part. Apparently, it was easier to state it that way than to come out and say "no" to my request to return it.

Finally, all of this could have been avoided without further misinformation from the initial sales reps about the Palm Centro. I had a Palm Treo before, and I would have gotten the Centro because it's similar to the Treo that I really liked. However, the sales rep, who sold me the Storm, told me that the Centro required internet service, which I didn't really want to pay for. Long story short, when I went to return the LG, the sales guy told me that he knew that other reps thought that the Palm Centro required internet service, but that it didn't. Had I known that in the first place, I wouldn't have purchased the Storm or the LG Dare.

Now I'm stuck with a $225 phone that I'm not particularly fond of and a two-year contract with Verizon, whom after 20 years, I now totally disrespect.

One person asked if I had a tracking number, but the box they give you to send it back in is just through regular mail. I didn't know I needed one of those. He told me, "Oh, you didn't have to have one. It's just better to.” How come they didn't say that in the directions on how to send it back? Another person told me I should have used FedEx. **! I don't remember the return directions saying any of that either! So they told me they're going to send out something called "devil" or something to the warehouse so they can try and look for the phone. I just really want to know why they waited 2 months to charge me for this when it says to send it back within like 2 weeks! Did they want to give enough time for people who did have tracking numbers to toss them out and be screwed! Has anybody else had this issue or know what I should do?

After closing my account, I continued to resolve this issue with no luck. So I filed with the FCC. John ** from the executive office called and told me that they have reviewed my complaint and were not going to make any concessions as the calls are valid - duh, I am not arguing the calls; I am arguing the charges - nope, not going to budge. Also told me that there is no record of me having called initially to inquire about the changes. So, I did some research and emailed all of the executives and the board of directors for Verizon. Where did that get me ? John ** calling my phone 10 times a day to tell me that they are not going to cooperate and come to a resolution with me. Now why are you going to call me 10 times a day to tell me this?

It is unethical for a business to treat its consumers the way that they do. It is scandalous to allow the representative to provide false information to its clients resulting in charges to the client and them tell the customer that there is nothing that can be done and hold the customer responsible for the charges - It's wrong and if I can find others with similar situation - I say class action lawsuit!

I was given this exception because I was a special member. I cannot remember the term they had labeled this type of membership. I called to get the upgrade so I could get that additional $30 month off my bill today, July 22nd. They said they would not honor this unless I signed up for 3 months consecutive at the 59.99% plus the $29.99 for data. I explained we were down to one income. Their other options were to purchase another phone for $100 or terminate my contract at $110 early termination fee or use my old phone, which does not work very well at all. These options were unacceptable. They lied and deceived me and did not honor what they said they would do. Financially, this will cause monthly hardship on us. I feel they should honor the one year upgrade and allow me to get a different phone without the data at a lesser payment plan.

This is the biggest scam I've ever heard of. I think the government needs to do something about. President Obama wants nationwide DSL, so I hope that happens. But in the mean time, companies like Verizon Wireless should not be able to restrict the speed of my internet because I've exceeded 5G. I work 12 hours a day away from my home and only use my computer for a few hours in the evening and I'm exceeding their limit. Come on! What if I was a stay at home person using the internet for school or work? This is ridiculous.

I can get out of my 2-year contract at this point for $80. My contract is up in December, so I could just wait until then. It is sad to say I almost had this service for 2 years and I've loved it up until now. My husband also has his cell phone with Verizon, which we will be canceling and moving to another company. Shame on Verizon. Is this a government mandated to limit the usage to 5G? If so, something needs to be done. Your punishing the ones that pay the extra money for high speed internet and then take it away from us while others can get inexpensive DSL and have unlimited usage. It doesn't make any sense.

Your service is subject to our business policies, practices, and procedures, which we can change without notice. Unless otherwise prohibited by law, we can also change prices and any other condition in this agreement at any time by sending you written notice prior to the billing period, in which the changes would go into effect. If you choose t use your service after that point, you're accepting the changes. If the changes have a material adverse effect on you, however, you can end the affected service, without any early termination fee, just by calling us within 60 days after we send notice of the change.

After reading this, I looked at my bill as of July 1, 2009. Verizon has raised their administrative charges from $0.85 up to $0.92. To me, this qualified as a price increase. What follows is my ordeal with Verizon. If you don't want to read the rest of this, the answer is no; I wasn't able to get out of the early termination fee.

I called Verizon and spoke with a woman named Africa (no joke). I explained the situation and the price increase and informed her of the customer agreement. She replied saying that the administrative charge was a tax and there was nothing Verizon could do about it. First problem is I believed her. I then complained about the GPS being locked (I've got an Omnia). I got nowhere. 30 minutes later, I was off the phone. I then went to Verizon's website and saw their explanation of charges that states:

The administrative charge helps defray certain costs we incur, currently including (i) charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers, (ii) fees and assessments on network facilities and service, and (iii) certain costs and charges associated with proceedings related to new cell site construction. Please note that these are Verizon Wireless charges, not taxes.

Realizing she either lied to me or doesn't know what she is talking about, I called up Verizon again. I explained the situation again to another guy, who said it was a tax. I told him to look it up under explanation of charges. He said he couldn't find any explanation of charges. Finally, he talked to his supervisor and was given a copy of them (easily available on their own website). After reading it, he said, "It looks like you are right. Let me put you on hold."

After 15 minutes, he came back and said he could not waive the early termination fee because his supervisor said the price change had to be more than one dollar a month. Basically, his supervisor was throwing ** out there. So I asked to talk with her. She explained very confidently that it is a Verizon policy that the price change has to be more than one dollar per month to qualify for a waive on the early termination fee. I asked her if it said that in the Customer Agreement. She said yep.

I asked her if she was looking at it and where it said that (I had the agreement up on my screen). Her response was "at the bottom of the page." I asked how many paragraphs up from the bottom. She then said, "I'm sorry sir. I'm not actually able to look at the customer agreement, but it is in there and it's towards the bottom."

(My blood pressure was rising). One minute, she told me she was reading it; the next minute, she said that she can't pull up her own company's customer service agreement? Are you joking? I asked for a different manager. She said she was the only one there. She then assured me that she was right and since it didn't qualify for the dollar increase, I'd be charged the full early termination fee. She told me I could send a fax over to Verizon Customer Correspondence. I asked for a phone number. She replied, "I'm sorry sir. They don't have a phone number." Before my heart exploded, I ended the phone call.

Third time's a charm. I officially hate Verizon. I talk to a woman, who after getting my name and number, immediately put me on hold for 10 minutes. I explained the situation, and she said that she would credit me the $0.07 difference for the next 6 months. She said this way there won't be a "material adverse effect" and therefore, I didn't qualify for the early termination fee. Long story short, I spoke with the manager, who effectively said the same thing. I told them I don't want the credit, but I want my early termination fee waived, like it says in the customer agreement. "No can do," she said.

It's quite obvious that customer service and customer agreements for that matter don't mean much to Verizon. Their priorities lie in nickel and diming the customer, probably hoping they won't notice or they won't call back if they get disconnected while on the phone with customer service (It happened once already today). I hope someone has more luck than me. At this point, I'm thoroughly sickened by Verizon's greed, and I'll be picking up an iPhone later today.

They admit they are wrong, and they just can't seem to understand why I haven't been credited yet. And no one will help me or call me back. I'm on the phone each time for at least an hour while they try and figure something out. They keep saying they credited my bank for the $152.80, but they have not and don't know why it won't show up. All I get are excuses, and it's been almost a month since this happened.

In the case of my phone line, I received a text message from a company called Cellflirt.com. The text message was vaguely worded in a way that made me think that if I answered the message, I would be answering, "Yes, I want your service.” I looked at the message quickly and didn't recognize the company, but I did recognize it to be a type of spam. I didn't respond to the message and just deleted it. Unfortunately, that was the wrong response. By not answering the text message, I accepted the service and have been billed for a Cellflirt service for several billing cycles. I've not received another message from Cellflirt.com. They basically spammed me and then hook up their charges to my Verizon Wireless account. Of course, Verizon Wireless tells me they will not refund these charges because I obviously chose to accept this service!

This is the same scenario that happened to my son. He had three of these companies hooked up to his phone and charging on a monthly basis. These companies are basically cell phone spammers. When you receive spam on your computer email, it is an annoyance. When you receive spam on your cell phone, you are accepting "premium services" and are charged just enough that the increase flies just under the unsuspecting consumer's radar. I probably should have opened up and checked every line of my Verizon Wireless bill every month. Unfortunately, when I received a bill that was somewhere in the vicinity of what I had been paying every month, my warning alarm didn't go off. It took excessive charges for something else to get me to look through all 18 pages of my bill.

I had never heard of these "premium SMS" services. Verizon Wireless protects itself from irate consumers by blaming the consumer for not knowing about the services to begin with or not warning their kids about the existence of something the grown up knows nothing about. Then they will kindly help you to cancel those services and put in place a block against any more of those calls. I will be checking my bill very closely in the future for these charges just to make sure that Verizon Wireless actually is blocking them. I have to believe that Verizon Wireless is making money off an arrangement with these "short code" companies. They claim that they make no money, but if that was the case, then why not make a block on these services a part of their wireless service and then tell the consumer about the premium SMS companies and offer the consumer a chance to opt out of the block? It's obviously a money making arrangement!

I paid my bill in late of June (before the due date), including the usual monthly charges and restocking fee for the returned phone (new phone was free). Then this month, July, I receive a bill stating I am "past due" and need to pay this month's bill immediately to avoid being disconnected. The agent told me that the reason this happened was due to how they processed the credit from the prior month when I returned the phone in June. I don't pretend to understand his explanation so I won't repeat it here. He then said if I pay my bill now, which would normally be due later this month, then I "won't have a bill due till next month", as though this was doing me a favor.

I obviously pay them monthly, only now, I have to pay July's bill immediately, and not on the usual due date later this month. I told him that the fact I have to pay my bill over two weeks early because of how they input something into the computer is ridiculous. He had nothing to say to that and after a few seconds of silence, he "offered" to transfer me to the finance department so I could "set up a payment plan". I said the problem wasn't the money, but the fact - which I repeated - that I have to pay a bill immediately because of how they input something into the computer. Then I asked for the name of someone higher up. He was struck dumb by this and repeated my question. I said yes, because I wanted to contact Verizon about this.

He started giving me an address, and I said *again* that I wanted a name. Of course, he said he couldn't give me one. At that point, I terminated the call. I also had told him that I will start shopping for a new carrier, but that for now (and I mean right this minute) I depend on this phone as I work off-site for a hospital. In addition, told him I did not want a "ding" on my credit report showing I made a "late payment", when in fact I am paying July's bill 2 weeks early. He assured me that wouldn't happen - sure, I'll take that to the bank. Of course if the first phone had been anything but junk, this wouldn't have come up in the first place.

Hopefully there are no consequences. Time will tell if something shows up on record somewhere that I made a "late payment" and has an impact on a loan or credit application in the future.

When we got back, we got a big charge from Verizon for $1,334.89 for roaming charges. We called the billing department and talked to Shane **, account rep. He asked me to cut it in half. Verizon will take care of the half and we will take care of the other half and send in the check for $662.42 so he can clear the balance. We did it In good faith even though we believe that it's not our fault but to get it over with, otherwise, the finance department keeps calling and threatens to cut of my phone. After we paid the half portion as they asked us to do, now they're still calling to ask us to pay for the rest. We are surprised that a big company like Verizon would still try to scam and dishonor what they promised to do to consumers. We don't know what to do next. We really need good advise to deal with this issue. Thank you very much for your help.

I am frustrated and clueless. I have sent emails to them complaining about their billing. No one will contact me and I need some type of clarification. I'm sure if they were the customer, they would be just as upset. I sincerely need help with this. I have spoken to numerous FiOS customers and they have had the same or similar experiences and it is time that something is done.

I signed up for this plan and as any who have gone in to get a phone and plan from them at the store, there is no such thing as a contract in advance. They give you an electronic thing to sign which does not show the contract you are signing up for. You get that via your receipt after signing. Any who to the points. A month or so later, I called to add an extra line on for my son. Surprise, surprise, I was told it will be an additional 130 a month as well as another deposit which were both completely against what the original store rep told me. Needless to say, I was fuming, so I called the original store I purchased from and I asked to speak to a manager. The manager was not only rude but extremely nonchalant about the whole affair and insisted I was lying to her because her store reps would never say any such thing about a plan of that nature.

So I asked for a district supervisor number and was refused. Then I called the 1-800 customer service number. The representative I spoke to there apologized profusely and calmed me down to where I agreed to giving it a new try and changing my plan. However, I kept my current plan for another billing cycle to get an average on my minutes. Well, a month or so later, I called in to switch to a 900 minute family plan.

The switch was done and I specifically asked the representative for a close estimate as to my bill due in May. She told me 57 dollars and some change because I would be getting a credit for the prior plan. So I allotted 60 dollars in my budget for this payment. I got my bill and it was $161, more than my original account and way more than the plan I switched to. I had unlimited texts on both and did not go over my allotted minutes. I did not use the web at all on my phone and had no extra applications, no games, nothing.

When I called to find out what was going on, I was informed that the former representative lied to me. Okay, the more I talk to these people the more lies I received. Well, I spoke with 3 different reps within that week and all said I was just out of luck; there was nothing they could do to help me. As I had budgeted 60 dollars and then the bill was 101 more than what I had allotted, I was not able to pay it. I live on a budget and I literally budget to the penny.

Prior to this, I had never been late on my payments. In fact, I had always paid them either right on time or a few days early. Finally, I spoke to a rep who said that we could make arrangements and nothing would go into collections. I was still not happy at that point. However, I dealt with a small bit of help because the rep was trying to help me. She informed me that the payment I was quoted was for the May bill, not payment. So it would be my June bill to expect that on. I am like, "okay, fine." I was also told that since the original mix-up was with the prior representative and I was making arrangements with her, then there would be no late charge either.

Okay, fine. June came along. I got the bill for May and I flipped out. The bill was, once again, well over 100 dollars and still I had not gone over my minutes, no extra usage, nothing. I called again and was informed that I had late fees that were applied due to the late prior balance (when I said bill over $100, that did not include the past due from the prior month).

Once again I get online and on the phone with customer service. And still nothing to help and still I find that I was told many more lies yet again. As far as I am concerned, this is the most crooked company I have ever dealt with in my 30 years. I would not advise my worst enemy to use them as even I would feel guilty for sending them there. Long and short, it was cheaper for me to bite the bullet and buyout the contract than to stay with them because from what I was seeing, I was paying for a 900-minute plan that was costing like an unlimited plan and way more than what I was quoted.T-mobile was much better when my husband had them. We had our problems with them but at least our bill was accurate and when we asked a question we received a truthful answer, not a pack of lies (T-mobile only problem was my husband didn't like them; however I did).

I have communicated my situation to Verizon on numerous occasions and find that no one takes the time to notate my account so I won't have to keep repeating myself over and over about an already painful situation and embarrassing one. Now I find yet another issue with Verizon. My July due bill is twice as much as I normally pay and for a person in my position that is not just a drop in the bucket and I can add it easily to my growing mound of bills I'm responsible for.

I called Verizon twice on 07/01/09 (call dropped while I was talking to a rep) to find out why my bill was so high. I was told that Verizon failed to bill me access charges last month so I'm being billed for them this month. What an outrage! I would rather go with a prepaid service than continue to deal with a company that has no morals or compassion for its customers to think that it would be okay because Verizon made a mistake that it will be costly for me. I can barely afford to pay my regular bill every month. And the only thing I'm told is we are sorry for the inconvenience (What a joke!).

I'm the one that if I don't pay my bill my phone will be turned off and if I cancel, I will be charged a cancellation charge; yet, right now that's what I'm contemplating because I'm tired of companies that continue to get over and have no meaning of customer service and what it really means. Whether this changes anything, I will be filing complaints with whomever I can against this company so that everyone will know what type of company you really are. I will use the internet to reach thousands because I'm sure I'm not the only one that has experienced such poor customer service with no attempts at making it right!

After the store refused to exchange phones without me having to pay $126 for the in-store price difference, Verizon's over the phone customer service said that my only option was to pay the $126 today, and they would credit my bill or send the wrong phone back and they would send the right one as soon as they received it. Neither option is acceptable. Verizon made a mistake and should correct without a cost to me, the customer.

The consequences are that we have the wrong product and the company will not do the right thing to fix the issue. I cannot afford to cancel this brand new service and start a new service somewhere else, so I have to deal with this company and its unacceptable customer service.

I agreed because of the sales pitch that she gave me on how I'm not using enough minutes. Once I hung up the phone, I went back online and the prices of the phones had gone from free to over $400 in some cases. When I called back, I was told that what I was seeing online didn't exist and to call back. After much back and forth via email, Verizon has told me that I am stuck with a phone that does not work until December 2 or I can pay them $80 to be released from my contract early. The inconveniences of not having a fully functioning cell phone are numerous to list. I don't have it for emergencies and I'm a commuter. It has cost me advancement at my job because of missed communications. It’s very clear that they do not want me as a customer. I just want them to release me from my contract now so that I can find a wireless provider that does.

I do not feel that their mistake should force me to stay with them for 2 years when I did not ask for that. I have spent over 40 hours on the phone with different people trying to get this resolved and I get nowhere. They are claiming they did not receive the phone because I did not keep the tracking number but they did not even know they had sent the phone nor do they know what they are looking for. I have asked for them to go back and listen to the tapes where they record the conversation of the order I placed and what I agreed to and they tell me they cannot. I think it is not in their best interest to do so because they know they are wrong. I called within the 30 days to correct the error and the person I spoke with by the name of Emilio and he told me not to worry about it that he would correct it. That never happened and now I am getting phone calls telling me to pay or my service will be cancelled.

Our grandson gets a phone call from Verizon, advising he is way over on text messaging and his bill is around $1000! We are on paperless billing and can't access via internet to see the problem. We are physically on different coasts and he is in 'A School' so we need to text to communicate, but we were under the impression that unlimited texting was in fact - unlimited. They were to straighten it out and reverse the texting charges. It took 2 months for Verizon to get this figured out, and get us paper invoices. Copies of previous are charged for even if they send the wrong ones.

Verizon insists they credit our Verizon account - we want the money in our bank. They agreed to give us credit and then don't follow through. They take our bank information and tell us it will be processed by the end of the following week. This happens numerous times. No follow through.

We have spent hours on the phone, had our service interrupted many times, received texts at all hours, and received threatening letters. We have an A+credit rating, have never missed a payment, and have never paid late. We attempted a face to face resolution at the Verizon store but it got even more confusing. We received a print out with charges and payments all over the place - all internal - and yep, we still owed them money. But they couldn't figure out why exactly.

This all started July of 2008 and we got fed up with the headaches - we went to AT&T - what a year. Between Verizon's shell game and their math, they beat us out of our money. Sad part is, it isn’t over yet because remember, you have to pay your last bill with the first bill? So it could be around $1000, we're out. It has been physically and mentally draining to deal with this company. Our file is two inches thick, it's a paper nightmare. We took turns talking to them and it was so exhausting. I'm writing my Governor, State Attorney General, and the FCC. Class action anyone?

I was very upset, but did try to understand that it was a mistake by my daughter. I thought everything was handled until I called my bank to see if my payroll check had been deposited and found out that I only had $199 in my account from a check that was deposited for $561.00! I was crushed. My check supports me and my two kids, and I didn't have enough to cover the bills for the month.

Verizon, after I had called to stop this auto-pay made (3) transactions on my card. 1.$32.85 2. $32.85 3. $131.00. I called customer service again. They gave me every excuse in the book but then agreed to refund $60.00. I was on hold for half an hour when the representative came back, only to tell me that my bank wasn't excepting the credit? and that they would have to refer me to a technician who just ended up arguing the charges with me. I mean I've never seen any thing like this before. I am in a financial hole now, all because of this Verizon. I need help, what can I do?

All my checks went through with no funds in them and I have over draft charges and owe my bank $630.00. My payroll check will go in and I'm not sure if it will actually cover that amount. I will not have money to pay my rent or buy food. My only hope is that I will be able to borrow, so my children and I won't be evicted. I am so stressed.

A year later, I received a letter (to my current address, so I knew they knew how to contact me) from Verizon asking for the return of the equipment, which I promptly did via UPS. I kept the receipt for about 6 months and when I finally did my filing, I threw it away thinking it was all settled.

The next contact, approximately 7 months later on February 10, 2009, was from a collection agency saying that I owed Verizon $636 but it didn't state what the charge was for. Verizon never sent me a letter informing me that they wanted $636 and remember I knew they had my address.

I immediately called Verizon the same day, Feb 10th, and after hours (I'm not exaggerating) of being on hold, transferred from no less than 6 departments requiring that I repeat the story each and every transfer, I was told that the charge was for the equipment. Since I didn't save the UPS receipt, I threw a bad wrinkle into the process. I finally found someone in the mismatch department who was kind enough to care about my weary voice and put me on hold for 20 minutes while she found the equipment and issued me ROC # to use in all correspondence. She didn't have the authority to clear my account so I went back to the customer service rep that I was smart enough to get an email address. They don't give out numbers. You go back in the call center each time you call and gave her the ROC number.

I promptly gave the info to the collection agency and they dropped me from their list and sent me a letter stating that they were out of the loop. However, I learned shortly after that when I tried to purchase a capital item that Verizon was a "potential negative item" on my credit report, which dropped my score from the high 700s to the mid-600s, which affected the interest rate.

I filed a dispute with all 3 credit agencies after getting no response from Verizon after 15 emails, begging for updates, always being polite (I know they flag your account if you're ugly and you get nowhere) but I still got nowhere. It wasn't until I got an email from one of the credit investigations that it showed it was still on my report as "charged off" that I was provided with a number to call Verizon's credit department and was told that they were in the process of closing my account and that was a different department. So he could not say how long that would take, but that he could remove the negative item from all 3 credit agencies immediately and would send me a letter confirming that (even though they don't normally send letters but he felt sorry for me). It took 2 years to get to this point and the account is close to being closed and resolved, but until I have it in writing, I don't believe it. Needless to say, I will never be a Verizon customer again. It reduced my credit score over 100 points.

I visited the local Verizon Wireless store. Each individual tech performed his own special service on my phone. It seemed no one at Verizon is trained in a universal manner. We later relocated to a larger city where coverage improved. Shortly after, my phone stopped charging. I went to the local store where they ordered me a replacement phone under warranty. It took four days to receive my replacement phone.

The local office was unable to back up my address book onto the new phone. It took over another six days to correct the problem. Meanwhile I was about to miss my 10-day deadline to return my defective device or I would pay $60. On the 9th day, my new phone was backed up, I had to rush to the phone to call FedEx for pick up. My new phone was a wreck. The battery would become very hot after two minutes of talking and simply shut off. It sounded like I was in a well ever time I spoke on it.

We again called Verizon. They sent us to another Verizon store, where once again, they are sending me a new phone to back up my information on, and once again I do not have phone service. In the six months with Verizon Wireless, I have probably had service on 50 percent of the time. I will never recommend them. My service will be terminated in January. We have spent hours on the phone and at the local Verizon stores. We have spent more time attempting to have service than we have actually had service.

He came back on the phone and offered to credit me the difference of the increase (which would be $0.07 per month) for the duration of my contract. I declined and said that I want to cancel and not have the EFT. He then transferred me to another manager who told me the same thing. They stated that because they are offering to credit me the difference, I would not have a material adverse effect. I believe that the point I was trying to make and per verbatim on their contract was "IF the changes have material adverse effect on you, then you can cancel the affected service without an early termination fee.” Both the representative and manager name was Chris. They both refused to release me from my contract despite the fact that I explained to them that my rights were being circumvented. Please help me in getting this resolved. I am frustrated and angry that they are breaching their contract and yet they expect us to follow it.

I believe that I should not pay for something I did not do. How can they charge me for something that they can’t back up? I kept on asking the lady how much data is being used per minute when I call. She said they don't track that, but yet they tracked how much I need to pay them and they said that whatever I owe is valid and that I should pay it. I also have on my usage for my internet for the 20th and 25th of June! How are they saying I already used up 2000 MB worth of information when it’s not even the 12th of June yet! I check my usage every 2 days and never once did it warn me that I was exceeding my 5 GB amount! There is something wrong with how they track their internet usage. I want to know where I can get help because this bill is going to be hard to pay. If anyone has information on how I can get around this, please contact me. This has stressed me out to the point that I will not be able to concentrate at work. And it has put a financial burden on me because I am unable to pay this amount.

I keep asking questions since I have more than 6 lines and more than 4 years with them. She was talking to me but looking somewhere else like she wouldn't care about the customer. The service was the worst, but after I left, I called the store 2 hours after to speak to the store manager then they transferred me to Ricky. They knew I had a complaint already because they kept asking what the reason for my call was.

Ricky told me he was the assistant manager since the branch manager wasn't available, I asked for the voice mail or cell # for the store manager which I think is Mr. **. I called around 2-3 times on the 1st and the 2nd; leaving messages all the time I called. I never got a call from the branch manager, 3 days after, I called the store again to speak to the branch manager again but I was placed on hold for about 25 minutes by Denise, then I hung up. I called again asking for the general manager's voice mail or cell phone #, they wouldn't give it to me either and placed me on hold again for about 10-15 minutes and they said they were looking for the number but couldn't find it. They hung up on me again.

I finally went to the store in the West Covina Mall on Saturday expressing my concern about the HP Store and the bad treatment I received on my visit. They gave me the email for the general manager because they didn't have a cell phone number for him. I emailed the general manager as well expressing my concern and complaint about the store in HP and haven't gotten any response from him either.

It’s almost a month and I haven't heard from any one. My phone doesn't work anymore. I'm looking to change all my 6 lines to another carrier but I'm working on that as of now. I hope to find a better company as soon as possible since Verizon doesn't value their customers like they used too when they were GTE.

They still were not able to provide a written bill. They would go over multiple fees and charges that were supposedly added to his bill, but we still have not received a bill in the mail and they have not been able to fax the bill or email the bill. He tried to create an account online to look at the bill. In order to set up the account online, they send a text message to the phone with a temporary password, but his phone service was turned off. They say that if they cannot send the text message, they mail the temporary password, but we have not gotten anything in the mail from them except the rebate. And we have not received the temporary password that should have been sent to us 2 weeks ago. So, it is impossible to set up the online account to look at the bills. My son called and asked them to provide him a temporary password over the phone so that he could go online and look at the bill, and they said they could only mail it. He reminded them that he has not been able to receive anything in the mail from them (except for the rebate). They were silent and didn't reply.

Now, about 4 months after signing up and with the phone deactivated for the last month, they tell him that there has been another $100/month added to his outstanding bill, but they still cannot provide a written bill. And they say that another $100 will be added if he doesn't pay the entire bill by the 12th. I cannot believe they could sign up someone for service with no identification. I can't believe they can sign someone up and not provide a copy of the contract (which they did not). I cannot believe they expect anyone to pay a bill without seeing the detailed charges and without providing those to their customer. And I can't believe they have been tacking on hundreds of dollars (more than even the cost of his original plan) in supposed late fees when they told him there would be no additional charges after his service was shut off. He has spent hours on the phone with them. When he tries to get a copy of the bill, they keep transferring him and give him numbers that don't work. Severe financial hardship for a high school student, $500 of charges so far for virtually no service provided.

I have heard more stories and lies than I can repeat or type. I have had problem solved and answered, sorry, we went to the wrong city, road, address, state--you name it and I have been told it. I was also told a new tower was put up in that area putting out a different frequency, so I need a new phone. They even sent one and it still didn’t get reception. I had to send it back. If they put up a new tower, then they are responsible to replace the phones. My husband has a top of the line and it does not work either. I am not going to buy new phones. We just bought these! What kind of a scam is this?

I got a threatening letter from their billing department to pay the two months bill. I did so. We had some phone service and then contacted Verizon about it today. I am demanding that they credit the two months because they have not fulfilled their contract to us and still broadcast they have full coverage in that area. I have printouts of their maps. It is full coverage. There is none. My neighbor has their new phone. He has sporadic coverage--in the street, not on the lawn, or in his kitchen and not the dining room, etc. Nevertheless, he had a heart attack on the front lawn while mowing and he could not call for help. Luckily, a man drove by and saw him and threw him in his truck and flew to the Warsaw Hospital.

I am handicapped. I fell yesterday. I could not call for general help. I would have to use the 911 only. I hobbled out to this neighbor. I could not even call him across the road. Verizon does not work on my land now when it did. They changed something and are not willing to admit it or take responsibility for it. There is no service on my phone until I am 20 miles away (and apparently now on the old style tower) where service is as it was. Yesterday, I missed a $1500 sale call. I also have paid for service I don’t have. I also have to get a new phone service, buy new phones, and chargers. I have three lands and one car just for mine! And then my husband’s BlackBerrys, chargers, and loss of contract prices--this is outrageous. Then, I have a $278.80 bill for Verizon! I paid and I am demanding back from them. I can’t bill for the hours on the phone to them, but I did tape the last ones. They also don’t publish the lost calls or dead zone complaints on their maps either. This company has no integrity whatsoever.

After not getting through and not wanting to be charged, when we spoke to the operator, we were told to call Verizon when the bill came in and get the charges removed as we did not speak with anyone in Cancun. On 5/20/09, when we called Verizon, an office in Chicago Illinois was the top person reached as they claimed they deal with international calls. We spoke to Ashley who was the 4th person and manager to tell us that Verizon only connects us to an operator. If the call is dropped after that, it's not their problem and they will charge people whether the call goes through or not.

They claim it was the operator in Mexico's fault. Funny thing, we did not get a bill from the operator in Mexico, we got one from Verizon! They do not care. I work hard to earn my money and I pay my bills on time but this is ridiculous that customers are being charged for services not received and Verizon is getting rich off of that if it is happening to more than one person. They refused to negate the charges so on 6/05/09. I had no choice but to pay them in full $167.10 when my bill should have been $143.32 minus other charges applied for taxes on these three calls that are most likely lumped under "Total taxes, fees and other charges" on the bill.

Today, my Verizon bill reflected not only the additional $200 charge but also late fees totaling $500. My normal bill is only $125. I called Verizon customer service and spoke to an incompetent CSR who informed me that since I didn't send it back within 30 days, I must pay the additional fees. I informed her that I never used the card and sent it back. She informed me I'm still responsible for payment. I then spoke to a supervisor who said the same. I informed her that I felt that I was being ripped off by Verizon. Her response was, "That's the way it is, either pay it or lose your service." I couldn't believe that Verizon's customer service is so bad, not to mention the unethical tactics they are utilizing to gain increased revenue. Beware of Verizon. I ended up paying the stupid thing, but I am going to leave as soon as I can. Verizon is no longer a customer service oriented business, but rather a business that doesn't care about its customer base and unethically cheats people.

Like everybody in this economy, my small business is slow, and to be forced to pay this amount or lose service of my business phone has made this week extremely tough financially. That $200 plus extra fees was needed for gas and supplies for my business and not to mention food. I hope something can be done about this. I feel that I have been robbed!

This was explained to us as the phone would be suspended or not usable and our voice mail could not be used until farther notice. In other words, we had no service with them. At this time this time we had an outstanding balance with Verizon Wireless for $114.86. We received two more bills at this amount. Then, we received a bill for $170. At this time I used my work phone to call the Verizon automated service and check the status of the phone in question. The automated service stated that the phone was not in service. Soon after calling we had located the phone which was under the seat of my truck and it did not have service and we still could not check our voice mail.

Then, we received a bill for $286 from Verizon Wireless. I called Verizon to ask them about our new bill and what were these new charges on my account. This is when Verizon informed us that they reinstated our phone after thirty days without our permission and at this time Verizon sent our account to collections. When I spoke to Verizon Wireless again on February 2, 2009, I explained to them that no one or nothing informed us that we had thirty days to contact them or it was even our responsibility to do so. Not only that, but the phone service was never turned back on.

The phone was unusable and we did not even have voice mail, so what were they charging me for? At this time Verizon Wireless and us agreed that we should not have been charged for the two months of service that we did not receive and I paid them the $114.98 that they were owed. We were informed by Verizon that the bill was settled in full. However, the collection agency called us today June 2009 and stated that we owe them one hundred and fifty eight dollars or this would go on my husband’s credit report. I called Verizon back and they started to argue that it was our responsibility to call them after thirty days and we should pay them for services not rendered. I hung up the phone.

As you might expect, Verizon staff that signed me up did tell the truth or attempt to clarify what certain data means. It's clear to me today that Verizon has misrepresented or at least left vague (intentional or not) the conditions and categories of data that consumers require in order to know what usage really means. In this affair, I believe I have been overcharged $200 because the terms of usage were never presented in a clear or obvious way-- that is I never really knew what the 5 gig limit really excluded and considering how common video is now. It's only right and honest to be open with factors like usage that are at the very heart of their service. I also lost the money I paid for the air card because I want internet for video mostly and their deal is, to me, criminal. This is fraud.

As you might expect, Verizon staff that signed me up did tell the truth or attempt to clarify what "certain data" means. It's clear to me today that Verizon has misrepresented or at least left vague (intentional or not) the conditions and categories of data that consumers require, in order to know what usage really means. In this affair, I believe I have been over charged $200 because the terms of usage were never presented in a clear or obvious way, that is, I never really knew what the 5 gig limit really excluded. And considering how common video is now, it's only right and honest to be open with factors like usage that are at the very heart of their service. I also lost the money I paid for the air card because I want internet for video mostly and their deal is, to me, criminal. This is fraud.

Please refer to the section above. But to sum up, I'm out $200 for the air card I had to buy to use their service and I was overcharged about $190 because I used just under 10 gigs video data did me in. Also, if I stay with Verizon, I have to pay $.25 per Meg until my new cycle starts on 6/21/2009.

Now since January 2009, my bill has been increasing. I have been speaking with a rep, since I first noticed this with little resolve. The first time I had spoken with a rep on this matter, I was told that my monthly bill should amount to $122 and some change for two phone lines. This is what it had always been previously. But it was, for an unknown reason, increasing. The following month, they had given me a few dollars credit.

However, my monthly charges were still increasing without documentation of additional charges, just the price being increased. So the most recent time I had spoken with someone, I was told that my monthly bill is $132 and some change, not the $122 which they had previously been charging me. I was not given one single reason as to why my monthly charges are being raised. I haven't made any changes to my plan or contract. I have done all I can with speaking to Verizon Wireless Representatives, and I need additional assistance.

Apparently, Verizon decided that I had overpaid my account (okay they are on track) but decided to send me back the full $720. Why they did not take out what I owed as of that date, I am not sure and neither is any of the customer service, customer payment personal, any of the store personnel, or any of the financial department personnel. No one can tell me why they sent back my money. They could only tell me that I had to wait 4 to 6 weeks to receive my money. That is fine if they could wait 4 to 6 weeks for my payment. No, they could not.

I am getting calls, letters, and even late charges. Is it my fault that someone at Verizon is a moron? They could only say that I was supposed to inform them that I wanted my overpayment to be applied to future bills and I should have done this by e-mail. Nowhere in my information from Verizon does it state this. In fact, in the Welcome pamphlet, it clearly states the conditions of Verizon's service agreement. And on page 11 of this service agreement, it clearly says and I quote from paragraph 7 "You agree that we can apply deposits, payments or pre-payments in any order to any amounts you owe us on any account." So you would think that my pre-payment would at least been used toward the amount that I owed at the time that they decided to send back monies to me.

On March 31, 2009, I paid Verizon $720 on good faith. They received the monies from my bank. Then they waited 6 weeks up to May 11, 2009 before they sent me my money back to me. And yet a week before, they sent out a check to me. I talked to them and informed them that I wanted the funds to be applied to my account. Verizon, what is your problem? If I have to wait 4 to 6 weeks to receive money from you, you should be able to wait for me to pay the amount I owe you. Legally, you still have control over my funds so my account is not past due. What do you have to say?

I explained the time I have invested and that as a paying customer, I expect them to stand behind their warranty. She became upset and said that she could not change my phone because of a scratch on the side. She made a notation in the account that I had tried to open my phone and that is why it is scratched! When I called customer service, Robert (the tech support manager) said he could not help me because of the damage to my phone. I am going to cancel my service and move to AT&T. Gara ** needs to be fired before she makes Verizon lose more customers. I will take Verizon to court if they demand their cancellation fee. This is ridiculous!

The store ended up having its own policy. They told me that it is 7 days and they may not be able to return. I told the salesman that I would have never bought the phone if I knew of this monthly charge. He said he knows me and thought I would want the best. He spoke with the manager and will take everything, but the Bluetooth back (go figure, it costs the most). Even though they sold this to me as a bundled package, they now want to break up charges. The salesperson stated due to hygiene reasons, they cannot take back the Bluetooth. Then he took the silicone case off my phone and put it in a bag to resell. No Lysol or cleaning agents used. Hmm. I didn't know what was worse - an unused Bluetooth or used silicone case that I had my hands all over and spoke into?

I complained the the district manager. He is more worried about the salesperson than me. He "knows" the salesperson and no one complains about him. He knows I didn't hear the salesperson speak about the $29.99 charge each month (even though the salesperson stated that he did not tell me about it). He also is not afraid if I complain to Verizon or anyone because Freedom Wireless has numerous stores in three states and nothing will happen to them. If you want excellent customer service and thorough sale support, visit this store (sarcasm).

Almost a year later, I received a notice from a collections agency. I called them and we called Verizon on a 3-way call, and I explained the above. I was advised at that time to just pay the bill. I advised them that I needed to speak to a supervisor as this was an error. I was transferred to someone from Verizon Wireless, who advised me that my account was current and not delinquent. Fast forward one month later and now I received a collections notice. I again called Verizon and was transferred to 5 different people - Dean, Jamal, Brennan, Gary and Victoria. Again, no one is able to help me. They continue to send me to different collection agencies when it was their error. I paid what I was told to pay.

I have been told FedEx has it and been told they do not. If they do not have a tracking number, how are they able to contact FedEx and find out about the phone? I called FedEx and they informed me Verizon does keep record of the tracking number. I called Verizon again and they keep telling me they cannot locate it. I asked to speak to a supervisor and they said a supervisor will call me back. After 50 plus calls, a supervisor never called me. I am not going to pay for a phone, which was sent back to Verizon. Their customer service is terrible and supervisors never call back. They lie to customers and they refuse to help their customer. I feel they are only giving the customers a hard time to get money out of them. Verizon refuses to help their clients.

I have contacted the BBB and they still have not contacted me back. I feel as if Verizon are being crooks and want to screw the consumers. I know they write off a lot of money every year. How hard is it for them to take the time and investigate the problem and tell the truth about keeping tracking number? It is not my fault if one of their warehouse employees loses or misplaces a package. It is very quick for Verizon to point the finger to the consumers. I want this issue resolved quickly. I am tired of fighting with Verizon.

Once again, why don't they shut it off if they can't handle the kind of usage we were allowed to keep running? It may sound like I am complaining and if it does, I am. I do not want this to happen to anyone else.

I had been receiving Surewest bills at my current address until the switch. They show no activity on the account from the time I called to cancel, but refuse to adhere to my request to cancel the account. When asked to supply me with the contract that I apparently entered with them in August, they say they cannot. I now owe well over $150 and cannot get any help.

Technician came out on 5/4/09 to set everything up. We found out all the TVs in the house will not work without additional boxes. We need to add on and additional $3.99 per TV per month for them to get service. I called the 888-553-1555 number and spoke to a Mr. **. He told me the same thing the technician told me, but he could throw 2 boxes in for free for 6 months. I asked to speak with his manager and I was told that someone will call me back in 48-72 hours! I talk with my husband about everything. We decided we can go down to the 3 DVR boxes and 3 additional boxes for the other TVs. We told the technician and I called back into the 888-553-1555 number. Now I was told the 3 DVR boxes are not on the account for free for the 2 years!

I then looked up and found the corporate number (212-395-1000) and spoke to a Ms. ** in Consumer Relations. She pulled a Mr. ** on the line. Even after going through everything I have been through and what was quoted, they would only give me 3 extra boxes for free and 1 DVR box for free. My bill would be probably $160 a month (more than what I currently pay for Comcast). They would also track down Cierra ** (the person who originally sold it to me) and make sure she is trained. I asked Ms. ** if she as a consumer would want to pay more going with Verizon or stay with their current provider. She said probably not.

Comcast has representative from their company quoting and making contracts in their behalf, but they will not honor them. Nor do they have any checks and balances for the consumer to confirm the billing portion after the verbal phone contract. They only confirm the setup. Their practices are deceptive, they use bait and switch tactics, and they do not stand by their agents when they do wrong. The consumer is the victim. From what I was told today, this happens to many new customers and a class action lawsuit should be brought against them. As of 5/7/09, we have phone service going out, but no phone service coming in. It appears to go directly to a voice mail. I’m calling Ms. ** about this issue today. I want Verizon to stand by their agents and honor their contract they established with me. If they do not, I am willing to be part of a class action lawsuit against Verizon.

Verizon refuses to have a supervisor call me to discuss this, and none of the representatives can explain why the data charges are showing up. One representative told me the only way to stop getting these charges was to pay for a "block" on my phone. I am getting nowhere, and no one has any answers. The only things I do with my phone are to make calls, and send a text message or a picture. The text messages and pictures always show up under their own billing category, and these charges are correct every month. However, when I receive the bill every month, there are megabyte charges listed as well, and I cannot get anyone to explain to me where they are coming from!

My total cost was only $54.61. How come they did not charge me the tax according to the original price? I don't understand what Verizon Wireless is trying to do. When I asked, I was told by their customer service representative that they are not sure and I should just send a feedback to the company. I don't think this is going to help much. Any opinions? Thanks so much.

I asked to speak to a manager and was told that all the managers were in a meeting and that I would get a call back. Needless to say, I am not holding my breath. I would like immediate action taken against them. Why should it be my fault and affect my credit because they made a mistake on their end? Please advise me as to what I can do to get this resolved immediately. I am trying to purchase a home and do not want this showing as a negative impact on my credit.

The associate (very cordial) advised that this was their process and I would have to call back and wait to cancel my service. Ok, I must really be missing something. Can anyone help me with this? I owe Verizon $0. I believe they are trying to hold their customer hostage. Even if such a process regarding porting exists, shouldn't they disclose this information to their customer? I was so aggravated, they caused me to have an asthma attack, and my blood pressure went through the roof.

When the second bill came, they jumped the price up over $100 with no explanation. Back to the phones. It was over an hour, just to get to a person who transferred us to someone else, and that person transferred us to someone else (bad connection, in the Philippines, again, could barely speak English). On top of everything else, there is supposed to be a rebate. We filed electronically, and got confirmation. But it won't be credited (if it ever is) for at least 12 weeks. Funny, when we pay our bill electronically, they take our money instantly. What a joke. Get those people off the commercial and put them back to work! It's the worst customer service experience in my life!

I was on a Mexico cruise ship this past month and I did use both my cell phone and broadband service while in ports. I used the satellite service on the ship when out to sea. I immediately called Customer Service to inquire about these charges, and after being transferred several times, finally asked for a supervisor. The first supervisor I talked to informed me that my wireless internet was not covered in Mexico. When I explained that I was told that by the salesperson in the store, she told me to call the store and talk to the person who gave me that information. I told her I would do so and asked that she call me back in 30 minutes as she was unable to give me her callback number. I called the store and they have never heard of a person by the name of Armando ** in the Port Hueneme store in California. I waited for a call back from the supervisor, and never got a call from anybody.

I then called again the next day and asked to talk to Veronica which was the supervisor's name and nobody had ever heard of her. I asked for another supervisor and she told me that all I needed to do was call the satellite store again and ask for the manager. I was informed that they had the capability of refunding my money if they gave me incorrect information. So, once again, I couldn't get a callback number for this supervisor either. I then called the satellite store and asked for the manager and was informed that store didn't have a manager. So I asked the person on the phone who could issue a refund to my account and she informed me that nobody in their store could issue refunds to anybody. So, once again, I called Customer Service and asked for a supervisor. This time, I got a smart-mouthed man and was treated rudely. He informed me that in no way was anyone going to give me a credit because it came down to a case of he said, she said and how did he know I wasn't a liar.

After several more rude and smart-** remarks, I told him I either wanted to speak to someone else who was capable of issuing a credit to my account, or I simply wanted to cancel. He told me to go ahead and cancel nobody was going to pay any attention to me. It was at that point that I told him to cancel my account, and informed him that I had no intention of paying for any more services or invoices from Verizon Wireless. I have never been treated more rudely in my life. I've been a good customer to Verizon and no business can get away with treating customers as he did. I am a business owner myself, and I bend over backwards to keep my customers happy and satisfied. I have no intention of paying a single cent more to Verizon Wireless, and I guess if we have to, I'll see you in small claims court.

After contacting customer service, my plan was changed to one that was $5 more for 1 month; which allowed contact with Verizon customers. After credits, I'm supposed to be charged $45-50 for March (never mind that I was misinformed by a greedy salesperson) and returned to my former plan for April charges. The fact that I was misinformed about the base rate, and I am being charged $35.96 rather than $29.95 as promised, is being totally ignored no matter what I say.

The $5.97 per month overcharge on my contract for 2 yrs totals to $143.28. My initial payment was $51.88 (about $12 over normal charges) due to other charges. I'm including a $50 charge for the phone. Initially Verizon said there was one that met my needs for no charge, but when I signed up they were out of stock. In the process of signing up with Verizon, I received an ad from AT&T showing one that I wanted for no charge. The misinformation on contacting Verizon customers will cost me $15 for March 2009 only with fees, even w/ adjustments. The minimum extra charges, over those of remaining in my current AT&T plan with a new phone, include a total of $220.28.

I called the Verizon Customer Service and the first representative informed me that since I received a new phone, that changed my date. I informed him that it was a manufacturer’s defect and I have up to a year to get it fixed or replaced; he said he was going to talk to his supervisor/manager, but all he did was disconnect the call. I called again and the representative informed me that there is nothing they can do on their end; I will have to return the phone and get it reinstated back the way it was. I was then transferred to the NJ store where the transaction took place, and Dan (manager) informed me that since they did not have a manufacturer replacement phone, they gave me a new phone, and that will change my promotion date by 20 months. I informed him that the representative did not tell me anything in that nature, and how could he take this upon himself and do this. He informed me that I authorized it and there is nothing that can be done.

He told me that what the representative informed me of going back to the store and getting my old phone back and giving the replacement phone back was incorrect, and they cannot do that. I did not agree to this or sign anything. He then said to call on Wednesday to speak to the General Manager, named Ross, to see if he wants to reinstate the prior date of 2/28/10. I called and spoke to Ross and he informed me that on the note, it indicates that I said I wanted a new phone and was very upset. He also informed me that there is no Dan working there as a manager. I then told him that this store is not trustworthy, since everything is with lies. Then he also said that they did not have a manufacturer return phone, that is why I was given a new one. He said there is nothing he can do because he is going with the notes.

I told him if they did not have a manufacturer phone, they should have told me and I would have gone to another Verizon store; he said they would have done the same there. I also said that the phone is under the one-year Manufacturer Warranty and also am paying the additional insurance, which also covers manufacturer defects; and he said that has nothing to do with this. What is done is done.

I called the Verizon Customer Service and the first rep informed me that since I received a new phone, that changed my date. I informed him that it was a manufacturer defect and have up to a year to get it fixed or replaced. He said he was going to talk to his supervisor/manager but all he did was disconnect the call. I called again and the rep informed me that there was nothing they could do on their end. I would have to return the phone and get it reinstated back the way it was. I was then transferred to the NJ store where the transaction took place and Dan (manager) informed me that since they did not have a manufacturer replacement phone, they gave me a new phone and that would change my promotion date by 20 months.

I informed him that the rep did not tell me anything in that nature and how could he take this upon himself and do this. He informed me that I authorized it and there was nothing that could be done. He told me that what the rep informed me of going back to the store and getting my old phone back and giving the replacement phone back was incorrect and they could not do that. I did not agree to this or sign anything. He then said to call Wednesday to speak to the general manager named Ross to see if he wanted to reinstate the prior date of 2/28/10.

I called and spoke to Ross and he informed me that on the note, it indicated that I said I wanted a new phone and was very upset. He also informed me that there is no Dan working as a manager there. I then told him that this store was not trustworthy since everything was with lies. Then he also said that they did not have a manufacturer return phone; that was why I was given a new one. He said there was nothing he could do because he was going with notes. I told him that if they did not have a manufacturer phone, they should have told me and I would have gone to another Verizon. He said they would have done the same there. I also said that the phone was under the one-year manufacturer warranty and also was paying the additional insurance which also covered manufacturer defects and he said that had nothing to do with this. What was done was done.

We argued back and forth with them for awhile, expecting that they would eventually find the phones and correct the charges. They never did, and then sent our bill to collections and cut off our service. In order to restore our service, we were forced to pay back the full amount ($432.36) for the phones, plus a $15 per line reconnect fee ($60 for 4 lines), a total of $492.36. Verizon continues to state that they have never received the phones, even though they were sent back to the address in the provided envelopes.

When I saw the internet was not working well where I had moved to, and that I was having to call in every month to clear up the billing, I decided to drop the internet service, and finally, my own cell phone (despite the fact that, going back to January 2008, I had started disputing charges and requesting and then re-requesting every month that all possible locks be put on our phones so no extra charges could possibly be attributed to us). I only kept my daughters phone, again, with all kinds of locks on extra services, because she loves the phone. In the process, addresses, billing phone numbers, and attempts at One Bill Pay all took place and, I believe, account for the duplicity of payments on my end and the opposite on Verizon’s end, erroneously leading to collection.

I look forward to hearing from you, and I appreciate your disposition to listen, analyze, and finally clear up matters. I have been found to have bilateral breast cancer, and I really don’t feel I have the energy to continue struggling over these issues with anyone, nor do I want to take them to the Consumer Protection Division of the Attorney General’s Office. Consequence: Credit rating and ability to buy a house, plus many a lunch time, two or three times per month, trying to clear these issues with different people in Verizon to no avail and despite the existence of bank statements as well as Verizon's own payment history

Copy of the letter sent in early 2009 to the Collection Agency and Verizon: "According to a letter received from The CBE Group, dated February 12, 2009, and to my own Equifax Report, I owe Verizon the sum of $797.81. I have disputed this issue with Verizon over the phone a number of times in the course of the last year to no avail. Hence, I have attached proof of payment (actually, overpayment) to Verizon throughout 2008. The typed Payment History I attached has been downloaded from Verizon’s web page. The handwritten dates and sums are additional amounts I paid to Verizon; which have been omitted in their payment history of my account. As proof of these latter payments, I attached the bank and credit card statements corroborating such an affirmation.

I have already asked both Equifax and Verizon to correct their information. I have been asked to wait a given period of time, after which, I will go to the Better Business Bureau and other consumer protection agencies. The information regarding my payments can prove, beyond any shadow of a doubt, that both Verizon and Equifax are currently harming my credit history; which is driving up for me a number of other costs. I sincerely hope you are in the capacity to help clear this."

In March 2009, I received a dunning notice from First Revenue Assurance (collector). I immediately contacted Verizon Wireless Billing dept. and was told this account had been closed and they did not have access to that information. After a few emails, I received an email from a Verizon rep with a phone number to Verizon Wireless National Recovery. I called the phone number and answered the prompts. I was forwarded to the above-named collection agency where I paid the amount owed ($100.77).

Today, 04-18-2009, I find I have credit card accounts going to default interest rates and credit lines being reduced. I pulled my Experian credit report to find this Verizon bill listed as a charge off. I want Verizon to delete the false/inaccurate information from my credit report and if, indeed, there are any fines that can be imposed, I would like to receive some kind of compensation for my time and the damage this has done to my other accounts, interest/credit scores.

I am a farmer and rely on credit to pay start up costs this time of year! Thank you for your time. I realize you are not my private attorney, and also believe consumers should be protected from these predators and if the state and federal government is unwilling to put forth some consumer laws with teeth, then at least, they should lend some kind of protection to the victim (in this case me). I appreciate your taking the time to help me.

I don't think I want to do business with a company that mentally and physically abuses their employees. One guy said it meant he would only get to be home with his kids for a day and half. He said it would be like only involuntarily getting one day off a week. They asked me if I needed help, but I told them I was just looking. They mentioned that in that particular store, they get punished and have to come in at 7am and work the entire day every day. That does not sound OK! Where are these people’s rights? One girl said she'd quit but she was too terrified to try to find another job. They said that it was amazing that the company was going to approve such a punishment for an entire area. They said they wondered if everyone would fit in their store for the continued Wednesday punishment. The ultimate consequence is customers like me are still going to receive bad service because the employees are being worked to death. It is absurd! Warning to all! Don’t shop Verizon on Wednesdays or at all!

So after speaking to the manager after they basically called me a scam artist, they decided to give me a Samsung Omnia smartphone that cost $500 when all I wanted was a phone that worked. Well, guess what. The Omnia didn't work either. It randomly shuts itself down during the day without warning and with full battery charge. So they sent me another with the same issue. Their support knew of the issue, but just wanted to keep giving me more junk phones. So, basically I have had no reliable business device on my main line for 3 months. I told them I need a carrier who stocks devices that work and wished to cancel their services and they insisted I pay them $150/line in cancellation fees. In the meantime, I am forced to use a 4-year old phone as my main business line with no email or internet capability.

This is a total scam. For the date of purchase until this is ever resolved, they're investing my $50. I'm sure less than a third of the customers even bother to mail in the rebate and then how many more are having their cards stolen before they arrive (if it was ever truly sent in the first place). I wouldn't be surprised if Verizon has some deal with Target so they can say your card was used at Target. I think Verizon makes millions a year on this rebate/fraud scheme. I would be happy to join a class action suit against Verizon on this. The best way to contact me is by my email.

About 2 weeks later, the screen on the outside broke (while in the case they sold him) but the phone still functioned. Pretty indestructible, right? Then a few days later, it stopped working all together. We tried to exchange the phone for the one he had wanted, but they would not do it as they said he damaged his phone and would have to purchase another one at full price. I called and complained about the salesperson who had sold this phone under false pretenses and told them that since we were in the first 30 days of the new contract, that we had to sign that we wanted out. Finally, we got the activation fee waived and the supervisor was supposed to check back the next day to make sure we got the phone switched and cancel that account.

Today, I called again because we received a bill for a month of service. The billing cycle ends on the 23rd of the month, the call to get the phone cancellation fee waived was placed on the 21st, and the follow up call (because the guy never called back as he said he would) was on the 24th - one day into the new billing cycle. I spoke to a very rude customer service agent who said we had to pay that no matter what since the cycle had already started. I explained to her that that was stealing as we didn't have access to that account since it was canceled and that it needed to be pro rated for the one day. She would not do anything about it so I asked to speak to a supervisor.

After about 10 minutes on hold, another very rude employee got on the phone to help. I explained what happened to her as well and she had the same answer, but the reasoning she gave was that we were paying for a whole month's service because they waived that activation fee so we had to pay something to make that up. I told her we would pay for that one day but that would be all. She said they would just turn the account over to a credit agency and we would have to pay them plus their fees.

I feel that we are being completely taken advantage of and that Verizon is trying to steal from us for the remaining 29 days of that month that we did not have their service. What kind of company charges for things they do not actually provide? Someone PLEASE help me get to the bottom of this. We will not be paying for services not received.

So unless you have a data plan, you can receive a picture or video, but you cannot view it unless you want to pay the data cost. I still do not have a clear idea if sending a picture/video is billed as data usage or not. To me, this is deceptive when in their ad they say unlimited picture and video messages. Not being able to view it without paying more money sure does not seem like unlimited picture/video messages. What is the point of being able to receive it, but not view it?

Actually, out of the three years I have had my phone, I just learned to put someone's name and phone number in my phone. If there is someone else who has had this problem, they should come forward and say something because I believe that either there is some new technology out there that lets someone use other people's texting or Verizon Wireless is stealing from its customers. They did say that they would take $25.00 off my bill when you still have to pay around $300.00 more than your regular bill. Something has got to be done. I am ready to close my account due to this mess. But I need a cellphone so I guess I will do some shopping around.

After another 10-20 minutes of waiting, a completely new person asked me, "How can I help you today?" This part of the phone call ended with the, "We can't find your records, let me transfer you." I talked to 7 different people over a course of 3 and a half hours with each talk ending with a "We cannot locate your records," or a "let me look that up." The last person told me that the Cancellation department closed two hours ago and that she does not know why I was transferred to the Verizon FiOS department.

My second complaint is from a cancellation fee of $79, which is over two months of service. I did not know about a cancellation fee (which would not have applied if I cancelled two weeks later, and not had to pay because I already paid for that month). Regardless of the fine print, the customer service agent told me I would not be charged again, and that my account balance was $0. The next month, Verizon charged my account for another month - when I called in, the agent told me that Verizon forgot to bill me a few months ago and was doing that now. He told me that my account balance was now $0 and that I would not have to pay again.

This claim seemed right and matched my credit card statement, but I did not like having to call in and wait again for the misunderstanding and mistakes that commonly develop in Verizon. After another month, I was billed the $79 cancellation fee (which I did not expect). When I cancelled, the agent told me I would not have to pay anything else (and therefore did not warn me that waiting two more weeks with no additional charge would have saved me $79). The second agent who explained to me my latest charge told me also that I would have no more charges to my account. The third agent in this final month apologized for the mistakes of the previous two agents and is now telling me that I will have no more charges to my account.

What the hell am I supposed to believe? These are my two worst experiences with Verizon, but I have had at least 10 problems with them, and would never recommend Verizon to anyone anywhere.

When I got the bill, they had charged me the full $83.18 amount. I called and tried to get in to my account to get someone on the line but it said that it was no longer active and I hit zero number to get customer service and it took them some time to pull my account. I asked why I still owe $83.18. I asked the last time I called if it was going to be prorated and she said, “Sir, we don't do that.” I said, “This is what you’re telling people that you do and then not do it.” I called several times after that to pay the account of the prorated amount of $46.08. That's the amount I should have paid or somewhere around there, give or take a few. The times that I called the customer service reps transferred me to pay the bill on the automated system and it did not work because of my account being not active anymore. This is what made me really mad and now they sent my $83.18 bill to a debt collection company. I am mad that it came to this and now I have to pay $15 service charge.