Verizon Wireless Reviews

I clearly intended to dump Verizon at whatever penalty after the passing of my wife last March. I clearly told customer service my wife died and I am dropping Verizon. Since it was in her name there was no bill due to drop the two phones she had. Then a month or two later I received a bill for the Jetpack. I called and paid it in full with a credit card. I made clear I wanted to be done with Verizon. I got a TracFone and threw the two cell phones away. Guess what, months later they say I owe them around 2 hundred because they have it written in their records.

My boyfriend Alan had to purchase full price a XT1080 Razor Droid because it was before the two year warranty. Less than 3 months later, his phone went dead. He went to Verizon, and they sent him the next day a refurbished phone that had a broken speaker. Evidently, the co. that repairs and refurbishes Verizon phones did not even test the phone for sound. The next day, he went back to Verizon and they sent him another phone. Last night, this 2nd refurbished phone broke too. My boyfriend depends on his telephone and needs it for work. He even purchased an Otter box cover to protect it, which is one of the best. He paid good money, $500.00. The manufacturer's warranty should have replaced the original spanking new one since it was less than 3 months old, and he did NOT cause the damage.

When we went with another provider they charged us $600 for leaving our contract early, which they had extended without our permission or knowledge. The credit card co. removed the charge and after investigating ruled in our favor. Verizon began harassing us for payment. After several weeks we find our credit card was once again charged by Verizon! Such unauthorized charges I would think would be illegal. We aren't even their customers anymore. Why do they still have our financial information. Again our credit card company is removing the charge and will do another investigation. As a retired couple we cannot afford to hand over $600 to a big company for absolutely NOTHING return. Never again!

I ordered global service for one month beginning with my next billing cycle. I was only going to be out of the country for less than one month and did not need more than one billing cycle. The agent confirmed that I would only be billed for the one month (the next billing cycle) but the bill came with charges for one month plus a proration for the month before I requested service. When I tried to get this corrected, I was told that I had to pay an addition amount for the partial month before I requested because "billing is charged in advance". I did not believe what they were saying, but after 30 minutes on the phone with a supervisor it was clear that you cannot request a future service change that begins in the next billing cycle without paying additional charges for the current billing cycle.

When I signed for Verizon wireless services 3 months ago I was told I would have warnings of any extra charges such as going over data usage. On July 16, 2015 at 8:30 pm I got an automated call telling me that my phone was blocked because charges for the month were at $4,000.00, explaining I went over my minutes (and I had unlimited mins.!)

I had an unlimited data plan with Verizon when I purchased my first iPhone 4. Last July, I purchased my IPhone 5s. I was told that I could not keep my unlimited data plan with the new phone. I had asked not to remove it, but I was told there was no other way to get my new phone. I was told that Verizon takes away grandfathered unlimited plans from consumers and you can request for them not to touch it. They explained I had more than enough with 2G's.

My husband ordered two phones. One for him and one for me for my surprise birthday gift. He received an email confirmation stating the phones were sent but Verizon sent the wrong ones. He called immediately which was 10 minutes from the time he placed the order. The customer service rep said they will call him back because they have to contact the warehouse. No call. He calls the next day and receives the same answer. Again I call. Monday he receives shipping info for the phones and calls again. The rep said "take the one incorrect phone to a Verizon store and get the correct phone." Wednesday comes. FedEx recalled the package before they hit the ground.

I received a refund from Verizon stating they charged me for services I never used. (Rhapsody). In the meantime I get two collection notices from two different agencies. Verizon thinks I owe them. As proof I send the refund letter to an agency and receive another notice from a different collection agency.

In October 2014 I returned an Edge phone as part of the 'Edge Up' plan. The Verizon warehouse claimed to have never received the cell. I had my tracking info in hand which showed the cell was returned and received within the designated time frame. Verizon added the cell to my bill and took the money from my account. I made many, many calls to customer service and heard everything from 'The warehouse is behind' to 'The phone was not returned in the specified time frame'. It took 6 months to finally get my money refunded.

Trying to cancel accounts has been extremely difficult even though I started the process before the contract was up in June. I have just finished my 3rd call -- and been promised that it would be cancelled (again) but I am still on the hook for more money. I had been told that they didn't cancel it in June before the contract was up or I would have had early cancellation fees (it was several days before the contract was up) but instead ended up paying for service I wasn't using. Ridiculous.

I have been struggling with incompetent Verizon customer support people to fix their admitted billing problem on my account. I had three lines on the account and was looking to add a fourth in early May when I was told a delinquency on the account wouldn't allow any changes. I have paid my bill in full every month per the bills received in the mail which were identical to the bills shown on my account home web page. I have paid in full receipts for every month since the beginning of this year. I have spoken to a multitude of people in customer support and finance on numerous occasions since early May and had our three phones turned off with no warning three times since then. Each time I call them they say it is their problem and I am paid in full. The last time I spoke with them, they said it was an IT problem and I would have to live with it because they couldn't fix it.

My husband broke down with his tractor-trailer and had to get a hotel. Meanwhile, his phone gets stolen at the hotel. He goes into the TA in Dallas South and goes to the Verizon store. He gets a phone, and I explained we don't have coverage for Verizon where we live. He goes back to the store, hadn't even left the truck stop, and the guy says he has to pay a $35 restocking fee?!! So, he breaks down, gets his phone stolen, and then to add insult to injury, gets robbed by Verizon!! Very pathetic! Knock someone when they're down. Way to go Verizon!! If we get Verizon coverage in the future, I would never use this company. Really makes me sick that they did this!! Customer service will make or break a company, and I can see where this company will be going...

I have been a Verizon customer, with excellent credit since 1997. I am presently a sub school nurse and qualified for an employment discount due to working in a school district. I received this discount for a couple of years and was just recently asked to provide updated material for validation. I sent a pay stub and a letter explaining that I am a substitute school nurse, therefore I don't always work every week or every month for that matter. But I am employed by the school district and the school year runs September (2014) thru June (2015). Verizon received this info on July 23rd.

Ever since I've had Verizon I regret leaving Sprint every single day. The hidden fees are outrageous, no unlimited data plans, half the time service is super slow. How can my bill be over $700. What the hell are they charging for?

Verizon Wireless made $1500 international phone call (long distance) charges to my account. When I first opened this account I requested Verizon not to allow any international calls as I know how ridiculous their rates can be. On July 2, 2015 I lost one of my devices, I decided not to reported lost for two reasons, 1: I rested assure that no international calls were going to be allowed as this was my first request to Verizon. 2: I did not suspend the service on this device because that did not imply any additional charges to my account and most importantly I needed to keep the line active to have communication with the person that found my phone so I could recover my pictures and personal data information stored on my phone.

BUY FIRST MONTH GET $45 FREE Verizon prepaid. I haven't seen my $45 FREE on my prepaid monthly plan. It's FALSE ADVERTISING… I wished I would of picked AT&T. I RATE BIG 0 STARS for VERIZON.

I bought a prepaid phone at Amazon, then went to Verizon dealer for a plan, I think it was for a month, then before the end of the month I called the customer service and told them that I don't need their service, but from then they keep calling me, also said I had a phone contract with them. I explained everything and asked them to write a letter to me because I wanna deal with them legally. I need them to show the court the IMEI no for the phone I used when I was using them because up to date I still have all my phone papers from Amazon. They put me on credit bureau for nothing. How can I owe you for prepaid phone with the amount of $398? I still need a written letter from you Verizon, I am so ready to take you to the court. Why you guys running away from written evidence? All I need is my name removed from the blacklisted.

My husband called the customer service department with Verizon. They were very helpful but unfortunately they weren't able to help. We went to the local Verizon store the next day and explained what our complaint was. The first gentleman seemed to listen. My husband and I went to purchase me a new phone since I had an upgrade. At the time the lady that helped us explained my husband could use the upgrade on our phone. That was available if he wanted to. He said, "I can do that?" "Yes," replied, "Yes." So needless to say we went our merry way.

Have been using my laptop as usual with minimum, if no downloads... and the GB usage has increased substantially. Looking into options at this time. Very annoyed. Don't like getting ripped off by a very greedy company.

My saga with the worst customer service for a Telephone company ever - started this morning when I tried to get a prepaid phone and service with Verizon on Aug 8 2015. The phone was needed for an emergency medical situation. The agent was shady, deceptive and tried every trick in the book to make me buy the most expensive phone and service. When I refused her recommendation and chose a cheaper phone and plan, then she tried to charge me $35 activation fee on a $45/month to month plan and charge me for shipping. When I told her that I was online and their page told me that there was FREE overnight shipping her response: "Ma'am, we are told to charge customers everything unless they object. Not all reps waive a charge. I am waiving the $35/activation fee."

My husband has been with Verizon Wireless since 2001. I was added to the plan when we got engaged. We have never had any problems, service is great, customer service is great, and recently I called tech support for my Note Edge and I spoke to Douglas and he was not only very efficient but we spoke on the phone as if we knew each other forever. It has been nothing but great experiences with them. I know a lot of folks complain about the price but they are worth it. I've had T-Mobile, Sprint, and AT&T in my lifetime and I had service problems with all three! Dropped calls, unable to make calls, people telling me they've called me and I have no missed calls... I mean the works! We never have that problem with Verizon!

Tried to switch from AT&T to Verizon as we get no coverage with AT&T in our area. Went to the Bakersfield store picked out phones for my wife and myself and then found I was unable to purchase as they said my SS # showed me as deceased. What a pain and what a mess we went through to fix the problem and still have no phone. We made 2 round trips at 50 miles each to town.

At the end of June 2015 I opened a 2 year contract with Verizon for 10 standard line (My wife and I have 8 kids). Sprint offered me $240 a month. With that info I called Verizon. They did some math and offered me "no more than $235 a month. She gave me discounts and waived any start up costs and activation fees (with her supervisors approval, checking my perfect credit history). My first bill was over $800. I was told they would pull the recorded contract to verify my claims. They won't honor their contract, and are threatening to turn me over to collections.

When I moved to NC I was seeking phones, both home and cell. A company down here, that I won't name since it's the only game in town where I live, quoted me a price that ended up twice as high for the cell phones as well as higher for the home service. (They were working in together with Verizon) I took the cell phones back to the Verizon store in town to mail back so they would be within the contract time with a tracking # for it. Verizon continued to bill me as if I still had the phones. After contacting them with complaints and info they said they would correct it and call me back. After 3 times telling me this I have not received a call back yet! I couldn't even make a call from my own home, I had to ride up the street a couple miles to use it. I will never use Verizon again!!! Verizon also told me they couldn't help what a person from another company quoted me as a price seeing they were looking to increase their sales totals. REALLY?

I am a longtime Verizon customer since 2001 with great credit. On May 27, 2014 I was solicited by Verizon representative, **, Little Rock Call Center, ** to change to a plan for our three lines - adding two smartphones for my husband and I, keeping the same smartphone for my daughter. The plan for the three lines was the more everything 1 GB shared data and unlimited talk/text for $115/month before taxes. This price for the three lines/new plan (not promotion) was confirmed in my email from Laurae dated June 8.

On August 4th, 4 days ago, I signed up with Verizon Wireless. I received three iPhone 5c's and signed a 2-year contract. Here's what I was told by the sales rep: I would get 20% off due to my husband's job. Mind you, the contract was being filled out by myself only. I was the only adult in the store and clearly the contract signer. Actually, he asked, "Where does your husband work?" I told him and he said, "Yay. That means you get an additional 20% off!" My first bill would be 151$. I would get the lowest data plan to keep costs low, no need to worry. If I get the 11$ a month warranty, a broken phone is covered. One of my children has a history of Epilepsy, so I thought, hey, why not? He's dropped a few things, better get that warranty.

Not going to tell you about the horrible past experiences... Just going to tell you about the most recent ones! My sister and I were on a 5-line family plan with 6 Gig Data + 1 Gig recently added promo = 7 Gigs, with unlimited talk and text. I was the primary owner for the account and received a Corporate discount through my company for the base charge. My sister and brother-in-law had account management authorization. We wanted her and her husband to take over as account owners as I was going to eventually split out onto my own account at the end of a billing cycle in the future (had not decided when yet). Their corporate discount would apply over through her husband's employer.

I purchased a Verizon Samsung Note 4 on May 23rd 2015. The phone failed (could not be recharged by any means) during my vacation on July 23rd about 60 days after purchase. After a lot of tech support attempts to get the phone to recharge, Verizon agreed to send me a replacement, but not in-store, they sent it to my home. I was deprived of most of the uses of the phone (ability to take and send vacation photos, use of GPS) because my phone had to be placed in Ultra Power save mode. This really put a dent in my ability to get around (I drove 2400+ miles in 2 weeks) and share my vacation experience.

I am a Verizon customer for the last 15 years. Two months ago I decide to change my phone using Edge Promotions. They promise to keep a promotion that I had for the last years and include a new promotion. After my first statement, they just put one of the promotion. Regardless that all was recorded in the notes of my file (that I insist to leave registered at the moment of taken the decision). They say that was a mistake for the promoter and they can do anything. I have to pay what they said no matter what. Otherwise I have to pay all penalties to finish the relationship. As soon I can say goodbye to these bandits I will do it. DO NOT BELIEVE THEM. THEY ARE LIARS.

I purchased a router from Verizon Wireless store. Router never functioned properly since it routinely drops internet connection. Typically drops connection in mid-afternoon presumably when consumer load on Verizon system is at a peak. Tech support verified a problem exists as I described. During a phone conversation a Tech II technician explained to me, "The unit and system are functioning as intended and since it is a cellular system I should expect the connection to drop at times." I do not agree with this opinion. I canceled the service and Verizon billed me $140 early termination fee. I have requested credit for this early termination fee as the problem lies with Verizon's system failing continually.

Verizon billing practices are a scam! Do not try to leave without shutting off your service first and changing numbers. You will have two bills for the month! Verizon does not adjust your bill for the days of use after canceling. You will have to pay a full month of service even if you are not using their service along with your paid ahead of time new service. Most companies charge ahead of time! Will never return to Verizon. They are crooks, thieves! BEWARE.

Verizon wireless amount 510.00. I was on the edge program not under contract. I been with them for 9 years so I didn't know I was put back in a contract until I called about something else at that time. I spoke with them about it and told them that Rep did not say anything to me about a contract and that I did not want to be in a contract but they did not want to hear it or care so I told them I would be looking for a new company. So it was fair for them to charge a termination fee in the first place when I did not ask to be on a contract? At first it was 250.00 and now it's 510.00. That's not fair and then stick it on my credit to make me seem like I broke the contract.

In November of 2013 2 of the phones on my plan had malfunctioned for the second time in 6 months. I called Verizon and they were giving me the run around up to and until March 2014. The whole entire time the lines never worked they charged me full plan charges. The Verizon agent told me to call the insurance and tell them the phones and I told the agent I was not going to lie and they said that would be the only way to get the phones replaced and I told him, "No way" because if the insurance company looked at my records for any reason they would see that this was a 5 month battle.

So we purchased a Samsung 6s Edge a week ago that worked great for the first few days until the Edge stopped working and things were either reversed or flipped on the screen. The auto-flip would freeze until you restart it. We brought this to Best Buy's attention to only find out we couldn't return the phone because we had a past due balance with a payment arrangement. So we are stuck with an $800 phone that doesn't work correctly. The craziest part is we can purchase a phone but can't return the defective one! Wow. Great customer satisfaction policy you have.

I have had Verizon for years. Overpriced, but usually effective. I recently moved to a new apartment within the same zip code of my prior residence. The most reception that I ever get is 1-2 bars. I miss calls, as my phone rings for every 3-4th call. Calls fail in the middle of a sentence. Contacted Verizon. They first claimed I was in low-lying area. I'm on a hill. I'm too far away from a tower. I live in Atlanta, GA. Towers are more common than trees. Their only suggestion was that I spend almost $300 for a signal booster that covers 500+ sq feet. I live in less than 800 sq feet. Can we say overkill? They won't allow me to cancel my contract for another 4 months, so in the meantime I have no phone service in my home.

I received a replacement phone which they gave me a HTC when I had a LG and two weeks later the power button broke and I took it to Verizon. They claimed it was damaged and wanted me to pay the 100$ deductible when it was like that when I got it so I left Verizon and went elsewhere.

After being a loyal Verizon customer for over two years, I changed providers in January. I did some research before doing so and found that the plan I was on was neither the best Verizon had to offer me, nor the best plan that was out there. The best plan Verizon had was competitive with other providers, but I was turned off by the simple fact that no one from customer service had ever reached out to discuss alternative plans with me. Thus, I'd been overpaying and on a plan that didn't suit my needs for more than a year.

Because I'm a LONG-time, loyal Verizon customer, I'm on the "LOYALTY" plan: unlimited talk/text/2 gig of data for $60/month. ($68.) Complaint: In order to upgrade my device at a discount & sign a 2 year contract, Verizon says I MUST move to a more expensive plan. I'm moving to Straight Talk!

Deceptive practices. Verizon never told me there was a 200 dollar deductible with the phone insurance and I don't think it's in any paperwork either that I have!! They said it is set by a third party company. Not worth it at all and very disappointed with this service which I thought was a luxury service but just another way to make more money for Verizon. This other third party insurance company probably owned by Verizon. Very disappointed with these deceptive marketing practices.

My neighbor's Verizon junction box has been installed on my side of the property and I've called every week for 4 weeks now requesting that something be done about this, waiting a week in between calls to see the results. However, no action was taken, no follow up call for the technician appointment to take a look at the situation. No explanation for why this happened. And now they are transferring me to a dead line every time I call, even when I call using a different number. Verizon will not take responsibility for their installation mistake. Verizon is disgusting.

I've used Verizon for over 8 years without a problem. All of a sudden I start getting billed for data overages. Verizon does not allow you to see how you are using data, so you have to take their word for that you are using too much. I've used the same apps, data on my iPhone for over 2 years and now that it's time to upgrade, I'm going over. I called customer service to find out how the data is being used. The rep tells me that 6% is for email. NOT!!! There is no email account associated with my iPhone or iPad. I absolutely do not use either device for email! And they want me to believe that I'm a valued customer. Did you know that every time you upgrade a phone on a personal account they charge you $30? Seriously!!! However, they don't charge their business customer this fee.

Several months ago I upgraded my phone at the local Best Buy. The lady commented when I sit down that it would only take 30 minutes. I was there for 3 1/2 hours only to leave and come back 2 hours later to sign blank contract. I was given instructions to mail my old phone to Return Center in Fort Worth, Tx using a printed label from the person at Best Buy. I mailed phone from my work and my next bill I was being charged for phone they say they did not receive. I called and made numerous attempts to get this resolved and no one helped me. They told me they had no way to track this phone without the tracking number which I did not have.

I experienced it firsthand today in the Verizon store in Wellington. I was told by Verizon that I could return my iPhones at the corporate office in Wellington that I purchased over the phone. When I arrived, I was greeted by a sales associate as well as someone whom I assumed was a manager. I was asked how I can be helped, I replied that I wanted to return my iPhones because I was cancelling my service before the 14-day trial period to avoid cancellation fee of $350. The manager asked me where the original boxes were that the phones came in, I told him I had them at home. I attempted to show him the phones, which all were in 1 of the boxes that the phones originally came in. They both glanced in the box and looked at each other as if they knew something I didn't. I was then asked to show my ID to verify "who I was," as well as the customer receipt verifying that I purchased the phones from Verizon.

I have the Edge program on 3 of my lines. I have 5 phones total. When I got the Edge program they screwed up on my lines I am paying for the Samsung Galaxy S5. They have my son who has a Droid on the Edge program. They don't even offer the Edge on the Droid. Called to have it fixed, 4 1/2 hours later just to tell me they can't fix it. My son's phone goes out, can't get him a phone even though he has never taken an upgrade because they have his number under the Edge program.

Had spotty service with Verizon for approximately 1 year until it became worse and worse until virtually unusable! Contacted customer service and was told that if signal check came back poor, I wouldn't have to pay ETF's to terminate. Well of course they said signal was fine! When you have to stand outside and hold the phone above your head to make a call or send a text it is not fine! Or when family have to go into their bathroom to make a call it's not fine! Switched to Sprint and no problems now! Verizon charged $1200 in ETF's! Paid half and was going to make small payments on remainder, after one small payment statements stopped and then collections calls started with an additional $113.00 in collection fees! Would have continued paying, but misplaced statement. This is just legalized theft!

I entered into a 2 year contract with Verizon Wireless for home service and had nothing but troubles. I would get cut off sometimes 3 times per call, people could only hear every other word I said, etc. I called Verizon and after being on the phone with them for 45 min. to an hour, they would say it's all fixed. This happened at least 3 times. Finally, I just put up with it for awhile and then when I could no longer stand it, I went another provider. Now they are charging me for three months left on my contract. If the service had not been so terrible, I would not have changed. Now I guess I have to pay for three months along with all the months that I had to pay for their lousy service. I would never recommend this company to anybody.

From My Husband: Appalling. I called at their premises in Augusta, Maine to buy two phones. One for my wife and myself. We had already contacted their head office for confirmation of a process that two days before in a franchise store of theirs in Portland we found quite disturbing and illegal I might add. Namely, the Portland store after calling their head office maintained that they wanted me to send or fax a copy of my social security card to them. They had my driving license and my number and various other things, Bank Cards, (including a press pass!) to prove my identity but insisted that they had to have the actual card sent. We called head office the day after and informed them that in the state of Maine it was illegal to do so. States that either restrict the solicitation of SSNs or prohibit denying goods and services to an individual who declines to give an SSN: Alaska, Kansas, Maine, New Mexico, and Rhode Island.

I had the worst experience with Verizon Wireless. I ordered service and a phone over the telephone on July 22. I awaited its arrival on July 25th but it did not come. On Sunday, July 26, I received an email stating my order had been cancelled and to contact the Fraud Department. On Monday, July 27, I went into a store and spoke to a representative. He was actually very helpful and did try to help me resolve the problem but he was not able to sell me a phone or provide me with service because there was a "fraud alert" on my ssn. I panicked. Cancelled my whole day and went home and started making calls and printing out credit reports. Could not find any identity theft or anything negative.

I had a cellphone by Verizon with 2 years contract that expired in July/2015. I would like changed my number for AT&T because my husband has a family account and will become more cheap for me. At July 9th I was chatting with Verizon customers for orientation what day I have to changing my number without charges about my contract. Two employees told me by chat from Verizon that my contract will expire at July 29/2015, but July 10th I could change my number to AT&T without in charge from my contract. I changed my number for AT&T and at couple days I received $135.00 from Verizon because the interruption about my contract.

I was contacted by Verizon wireless late July 2015 about a promotion. I spent 16:32 seconds on the phone to be sure I understood this offer. I was told that Verizon was doing away with contracts and had a surplus inventory of phones. I was told that I could keep my same PREPAID plan and upgrade to the Android S5 for $1.00 or the S6 for $49.00 without making any changes to my existing plan nor would I be required to turn in my current S4. Based on this UNBELIEVABLE deal I promised a loved one my S4, a big upgrade for them now they are very disappointed as well. The offer I was promised does not exist. I went to the store and found that there is no $1.00 or $49.00 offer. They offer to LEASE you a expensive phone and you sign a contract to pay monthly for the phone. I renewed several 12 and 24 mo contracts with Verizon for 6 years until I found they offered the same service prepaid for half the cost.

I have a plan with Verizon which includes 1000 minutes/month of calls to/from/within Canada and Mexico. During a recent trip to Mexico, I had to call a couple of businesses back in the USA which had "toll-free" 800 numbers. You cannot call these numbers from outside the USA, but the North America Numbering Plan includes special area codes which can be substituted for the 800, 888, etc. toll-free area codes we use in the USA and Canada. This does not allow you to make your calls toll-free, but it does allow you to call just as you would call any regular number back in the USA. I made several such calls. They should have been included in my calling plan. Instead, Verizon charged me $450.00 for calls to satellite provider Iridium and to another unspecified satellite service. I called Customer Service three times to discuss this. No one had ever heard of the alternate area codes for calling 800 numbers from outside the U.S.

For several years I had a contract with Verizon and all was very good. I decided to go to their prepaid program. For a few months everything was fine. Then it started - it would take days to get a text (it took two days to get a text that a friend of mine passed away while I was out of town). Then I couldn't send pictures (even though I could previously). Then I couldn't receive pictures and finally, I wouldn't get notification of a missed call. I decided to go with another provider. It took an act of congress to reach a person to talk to at Verizon. They had charged my credit card on the 24th and I called them on the 27th. When I did get someone they didn't speak English very well and told me that I wasn't entitled to a refund for the 27 days remaining that I wouldn't be using. Prepaid customers are treated much differently than contract customers.

My grandson is staying the summer and received a new apple phone prior to leaving. We had to go to Verizon 3 weeks later as it was having spasms. They replaced it with another and we have been in 4 times since then. They insist that apple is a wonderful product and does not break. Friday when we were there they stated they fixed it then Saturday the screen got red stripes down it. Now this phone is one week old and I have had it. The manager today stated we could only get another on warranty. I told them I did not want to get another apple as we have had nothing but trouble with this. They wanted to send it in for a warranty replacement.

I returned my phones and have been still getting billed. I was told on monthly occasions (since April 2015) that I would be getting a rebate and that the bill (at 1st) needed to go through its "billing cycle." I was told that I do NOT owe the bill, but for almost 4 months now, I have been getting a bill for $196.08. I also never received the $80 refund I was supposed to be getting. I cancelled service within the 14 days (actually w/in a week). I will have to call again on Monday, but this is not right. I would understand if I wasn't within the grace and had to pay termination, but this is not the case. I also know that they have been holding a deposit since April. I would like to know how to finally get this resolved.

I was looking for a deal and happy to hear from the customer service department that I could in fact upgrade my phone even though it was not eligible for an upgrade, because another line on my account was. An "alternate upgrade" was done, and I happily received a new iPhone. Three months later, when I decided to cancel my mother's phone (who is on my account, on a month-to-month plan, because I knew as she aged she would reach a point of no longer being able to use the smartphone) I was told "pay $350 to cancel or keep paying for two years, her phone is on a 2 yr contract." This is a scam. It was not clear that this is what happens in an "alternate upgrade" for I would never have agreed. It makes no sense and Customer Service's solution is unreasonable. I am so disappointed in this company and their practices.

Due to a divorce, I had to recently change the "Account" name to my own from my ex-wife. I was told because the names are changing; it's going to be a new account. I said "Great! I can get an upgrade on my phone!" "No" I was told. "It's a new account, not a new contract." So I needed to submit ALL of my personal info and submit to a credit check. 2 months billing up front [I had just paid my bill the day before]. "So basically I'm starting over, brand new?" YES I was told. "So why is this not a new contract?" "Unfortunately it doesn't work that way." **!!!

I recently paid my Verizon Wireless bill using the "my Verizon" app on the iPhone and accidentally paid $2,864.44 when my bill was actually $286.44. Clearly the "are you sure" safeguard that is used by other companies wasn't a priority with Verizon. That said, I realize this mistake was my own, however what happened afterwards is what I find disgraceful. Of course I realized my error immediately thanks to the text message Verizon sends you within seconds when you make an electronic payment so I instantly called Verizon's "Customer Service" department to tell them what happened and asked for the transaction to be cancelled.

I ordered a LG G4 from VerizonWireless.com, after receiving it and using it for 3 days I decided to return it and get another phone. I returned the phone in the store, and there was no refund as the phone would have been paid off over a period of 24 months. However, I was charged $33.90 for taxes on this phone, which the employees in the store said would be refunded (obviously, as I had to pay taxes again on the new phone I bought in the store) on my next bill. My next bill came and my $33.90 refund for taxes on the phone was nowhere to found. I went online to Verizon's chat and spoke with someone, and they said the store messed up and they should have refunded me the Taxes immediately.

Excess text message charges were applied on the bill and Verizon would not give me a list of my text messages to verify the charges.

This last month we began receiving messages that we were going over our data limit, so we assumed the billing was correct and paid more to up our coverage to cover our data use. Then, almost immediately we received another message that we had already used all that data as well. We contacted Verizon to question them in regards to these excessive charges and were given several "excuses" in regards to why we had exceeded our limit, although we were not using our phones any different. One of the "excuses" was that WE needed to "turn off" our data usage while in a WiFi area because the phone connection is stronger and therefore using our data. We have been with Verizon for several years and have NEVER had to do this. I believe these charges are unfounded and am very angry with feeling ripped off by a company that we already invest so money into.

Ordered a Samsung Galaxy S6 128 GB Edge phone from Verizon, and it arrived defective. The replacement they sent worked, but it was the wrong phone (Note 4). After a many calls and hours trying to get a second replacement sent out, they finally did so explaining that the only way to do that would be to cancel the agreement on the first replacement phone (Note 4) that was sent out on error. They explained that since the agreement for the Note 4 was cancelled it wouldn't need to be returned, and I could do whatever I wanted with without being charged.

My Verizon website fails to provide verification when ordering a new device online. Website blacks out. Thinking there was an issue with information I provided I made another attempt and found same result. Discovered website does not like device orders where customer defers cost of hardware to monthly bill. The only orders that will complete properly are where hardware is paid with credit card payment. Just in case I called Verizon support to make sure I only had one order in. Was assured by Representative that only one order was completed. Guess what? A few days after receiving first legit phone I received 2 more phones. Also, got an additional $550 on my monthly bill. I don't recommend ordering devices from My Verizon. My experience is Website doesn't work properly and if something goes wrong then Verizon support doesn't have the knowledge/power to help you.

In 2013 my daughter and I took a trip to Europe. I called Verizon and asked for an international plan for two weeks. The representative explained that they only did monthly plans. The cost was $29.99 per month. I agreed and she told me to be sure and cancel when I returned (because it would not automatically cancel after 1 month) which I did. I upgraded my son's phone last weekend and the salesman asked me if I knew what global 4G was. I said, "Isn't that my plan if I am not able to connect to wifi?" And he explained that it is an international plan that I have been paying for over TWO YEARS on.

I called Verizon customer service on Tuesday 07/14 about a router that I had in my home. I was told then that I would need to buy and order a new router, so I did. The customer service representative then told me that it would be shipped overnight and I would receive the router the next day on Wednesday 07/15. By Thursday I still did not have the router so I called back and the customer service rep said I would have the router on Friday, no big deal. On Friday, still no router. I called back again and was told by the 3rd CSR rep that it had shipped and I would for sure have my router on Saturday, 07/18.

I upgraded from a iphone 4s to 6. I did so under the promotion "dads and grads." The Verizon rep told me at the time that the promotion involved getting a "free" tablet. I said I didn't want it, but she said, "why not?" Later I learned that I would pay $10 dollars a month for insurance (which I had to cancel) and $10 dollars a month for service (which if I cancel early means I must pay Verizon $170 dollars for early cancellation) and a $40 dollar new equipment fee. When I talked with a Verizon supervisor about all this, he just repeated over and over again that since I signed the contract, no one at Verizon would help me. So my conclusion: SCAM SCAM SCAM.

I am a Verizon Wireless customer and primarily utilize the customer service department because they are AWESOME! The local retailer in Lewisburg WV is HORRIBLE. The reps there pick their customers based on looks, gender, finances, etc. I have seen them take other customers in front of me that came in after me, without no explanation. They are not knowledgeable about their services they provide and are not worried about your time.

We had upgraded phones. Sent old phone back via their prepaid envelope. Six months later billed us for unreturned equipment, then would take money out of bank account automatically for phone that was sent - would not work with us. Post office has records of receiving phone.

I've been having trouble with my phone intermittently not being able to receive calls. Been working with Verizon for 8 weeks now to get this resolved. Asked for the ticket to be escalated to a supervisor. That supervisor said he would personally take care of it and contact me. Even went as far as sending me his 'supposed' direct line. When I called in because I hadn't heard anything in over 48 hours, it was a general mailbox. So... I called today and asked about the status and let them know I think I figured it out. The gentleman I spoke with wouldn't give me this supervisor's boss' name so I could talk to someone about the lack of service from this supervisor. I was told that if I wanted to file a complaint with Verizon Wireless that I needed to either fax it over or snail mail a letter. Long story short, their lack of follow-through in their customer service is appalling! Not to mention, they are a wireless company but won't take complaints over the phone!

THREE (3) Kyocera DuraXV DEFECTIVE phones with the SAME PROBLEM. 4th is now in the mail, doubt that it will be any better. Asked CSR if I could dump the Kyocera and re-activate my old Samsung which works fine. "No-you have to pay off the Edge contract." For 3 phones that have NEVER WORKED PROPERLY, each one replaced under warranty. One "supervisor" told me he had no authority to do anything about the Edge program. "Go back to the store where you bought it." Asked to speak with HIS supervisor and was REFUSED. I want a phone that WORKS and $15 an hour for the HOURS I have spent on the phone with Verizon customer DIS-service reps this past week.

We were travelling to Mexico when we called about add on plans to keep from getting a huge bill. The customer service rep said two add ons would do the trick, one for 40.00 and one for 10.00. Well, we received a bill for $907.00. When we called, they said the add ons were not added on, so the bill stands. The rep said the plans were added on so we believed her. This is ridiculous.

I had Verizon for past 10 years and lately starting to think about changing them. Our whole family will do this. They soon will lose over 20 customers because of the way they placed the billing cycles that cheats customers without their own workers knowing it. Verizon bill always has the wrong cycle dates on it, how that affects you? I paid twice extra payments that I knew I paid before. The account was always at zero balance but as soon as we made a change, a new service date was assigned. Now, they can charge extra for the few days that new service is added to the old one and simply show the charges on the following cycle. That is easy. What they do they change cycle for the service. That way you pay for few days twice or they charge you for the same days twice, even when you pay all service cycles and want to close the account. Because the service date are noted as two cycles behind, you owe them for at least two cycles.

I've been with Verizon for 10 year. I understand the agreement that I signed and it clearly states that I'll be charged $15 for every gigabyte used. I get that. I've paid that numerous times. So I call in. I admit my fault that I went over in data. I went over .031 gigabytes. I'm going through a job transition and budget everything out and the overage caused the bill to go over my budget. I called in to see if I could get the fee REDUCED not even waived, because of my job transition. No rep would reduce my fee. I spoke with 2 supervisors and none of them would budge.

When I moved to a new location that has no service, I still continue to get a bill. I call and fix the billing issue every month but still get a bill. So it is a monthly deal to call them. I am so tired of it. I will never be their customer again.

My bill from Verizon was already high but when I added my mom it was supposed to be 9.99 more. Well they are charging me for a whole new line just like I had. I am paying 153.00 a month and don't have but 2gb of data use but when I call they say that my bill is correct. Beware of the lying 9.99 to add a phone. If they don't fix this I'm going elsewhere.

I terminated Verizon service. After I terminated their service, I started receiving strange calls from various parts of the USA. After tracking these calls, it appears they were emanating from Verizon locations in various cities in the USA. Then, I started receiving robo calls from Verizon. My telephone number is on the no call list. Prior to terminating the Verizon service, I had communications with their representatives and settled on a final bill. After I paid the final bill, they are billing me again for a phone I had paid for in the final bill. Now they have sent my account to collection. It appears, they are try to extort money for me, but harassment, and destroying my credit.

This company is a joke. They are a real reason why we need more competition. Rip you off with their prices and willing to charge you the highest amount if you don't speak up. They lack set of prices so you might see different households charged differently depending on how they take the cost. They charge you for a phone battery 50$ and if you ask them to remove the battery and have phone works directly with power, they will want to charge you for that too. I called them to downgrade my service. I was on a call for 45 min to be dropped at the end and the new rep gave me totally different higher price than the previous. This is just ridiculous! This company lacks ethics and has NO values and NO respect to their customer.

Very poor communication. I called before I terminated my service and had a balance owed to me of 29.00. I talked to 2 people that said it would be credited back to my account. 2 weeks went by nothing so I called and was on the phone with 5 different people including supervisor's. They told me they couldn't get to my account which I feel they lied. They denied this refund and it was my money I put on my card. I know different. I have been in management and I made things right to keep customer happy. If they did this to me how many other people have they done it to? And where does that money go? I will never use this company and I went with T mobile and got 2 iphone's. All I had to pay on the spot was the tax. I'm much happier and they communicate better. On scale of 1-10 I rate 1 - very poor in all areas.

Second time in a week Verizon upgraded my Cable and Internet service without me placing an order. It's possible that one of my kids pressed the wrong button on the TV - because Verizon is constantly putting popup ads on the TV. So I asked them to block those ads from popping up -- there's an option to do that on the menu. The guy from Technical Services talked me through it. This was only a few days ago. Today, another unauthorized upgrade went through. It's a pretty big deal - $50 per month more.

In 2012 I signed a cellphone contract with them for two smart phones and a hybrid phone and when I went to terminate the contract they first told me to avoid paying for the phones, to send them back and pay for data, minutes and early termination fee which was just $167.98. Well after that they tried twice to charge me for all three phones I sent back plus extra data which totaled $2457.99 which I finally just told them if they continue trying to steal from me that I'd take their ** to court and make sure they got it so bad they'd go Bankrupt.

Been with V.W. since 2008 and seriously don't know why.... I deactivated that account after waiting 2 yrs. for all contracts to be done, and 2 of the 3 phones were broke and couldn't call if I wanted to. I had a basic phone that I wanted to open a month to month plan for $25 a month no contract. Meanwhile V.W. hadn't deactivated my account even though the phones were shut off and couldn't use them. I then receive a bill for the $25 plan and another bill for $127 for a deactivated phone account. I called and talked to customer service, what a joke that was.

I had a Verizon plan, and had a goal to lower my monthly cost which was $205 plus fees/taxes. After speaking with a REP for 10-12 minutes, she offered me a new plan at $155 plus fees/taxes. It was to lower my costs by about $45 per month. I accepted the plan. When the confirmation email came, instead of lowering my plan by $45, it increased my cost by $10. When I called to complain, they refused to honor the plan. I wrote the regional rep. rather than honor the plan, he sent a $100 credit.

I will be the first to admit that I am not savvy about cellular data plans and such. This is why when considering adding a Jet Pack to my plan, I spent close to an hour online chatting with a representative prior to purchase. I do not have wifi at home, so my inquiry was whether or not adding the Jet Pack would help me to utilize less data. I asked questions such as could my son stream YouTube videos using the device, as well as whether it could be connected to my Roku in order to watch movies/TV shows. The agent informed me that the device could absolutely be used for such needs. At no time did the agent EVER state that she did not recommend using streaming movies, videos, etc. using the Jet Pack, as it would completely eat up my data.

Verizon wireless in Franklin, Ohio is the worst place I have ever been in. I have had my contract for a yr. Had nothing but trouble. Out of phones and went to store to see about upgrade. They basically blew me off soon as my contract is up. I'm switching services.

I have had prepaid service since January. Every month when my account is up for renewal I get the following texts from Verizon, in this order: we are unable to renew your plan for $45; we have processed your payment for $55; we have renewed your account for $45. I do have an additional bundle for US/Canada minutes so my plan is actually $55. I have sufficient funds loaded onto my account online and it also automatically charges to my account. I made sure to have both set up because I cannot afford to have my service disconnect because this is a line I use for business.

Moved from MD to FL and had to switch from US Cellular bc little service in this area. Was not allowed to keep #'s we had for 15 years. Now that we switched to Verizon we still have the same amount of service. When talking to several Verizon associates they were not friendly nor understanding of the issues and did nothing to fix this problem. I have tried to get things straight and work with them but they refuse to help so I will be switching to any other provider bc I am so sick of dealing with Verizon and their lies!!! All Verizon had to do was provide us with a booster for our home so we would stop dropping calls. But no, they would rather have customers who are very dissatisfied with them than send us a booster!!!

I purchased Galaxy S5 May 2014 (suppose to be top of the line). The phone is good except people on the other end can't hear me at all, they can only hear every other word. It is intermittent and at different locations. The 1st week I had the phone I was back at the store because of this issue and they acted like it was no big deal. I went back within my 14 days with the same issues. I honestly don't remember what they told me then. I was up there 4 times before Oct. I called Samsung once and they told me it was a Verizon problem, since then I have talked to customer service about 20 times. I have had 3 replacement phones with the same issue.

A neighbor was having his FiOS installed. When the technician left the home he slammed his truck into my car. I lost my side view mirror. A bystander saw the technician pause before he slammed on the gas to leave the scene.

Verizon Wireless customer service doesn't help customers. I have a problem with my phone - they said I can't put apps on a smartphone. They won't fix the problem - just tell it's a known issue with the phone. And that the reps don't know what they are doing. Terrible business.

Let's start by saying we paid for 50mbps internet (up and down speed), and according on a speed test we were getting 3mps download and 14 mbps upload. I could barely do anything, youtube barely worked, browser games were practically unplayable, and wifi was very poor.

Bought an Edge Verizon phone 4/2015 and received it 5/2105. Signed the contract, the $450 was waived and paid $74, which included a very nice case. No problem until 7/13/2015, when I received my monthly bill. It included fee for $302 for early Edge non-returned, damaged MTN. Did not understand any of it. Chatted online with a very nice person, willing to help. Told to call customer service, which I did 7/14. Well, there is no customer service at Verizon. I was yelled at by J. who stated I received many Verizon emails to return my old phone, which I did not; received a letter to return old phone, did not. In fact, when I got my new Droid, they did not want the old phone. Told by rep KP Contract does not clearly state one would be charged $299 plus tax for not giving up old phone. What a scam.

I have been a Verizon client for 20 years. Never had any issues till 4 months ago. I got married so my husband and I were told we could save money if we joined our accounts. No one ever told us we had a balance on my husband's account that would not roll over into out joint account. We were told we had a bill for 443 dollars on our first month's bill. My husband went into the store to resolve it and thinking they didn't join our accounts. They said his card would be charged 443 dollars. My husband said that wasn't right and asked if they joined our accounts. The guy said "oh I see. There is a bill in here for 200 dollars". They ran his card 2x since it didn't work the 1st time so this ended up overdrafting his account by charging 700 dollars.

As I read through a few of the recent reviews it is striking how many Verizon customers are having similar bad experiences. The lack of honesty and follow through of Verizon support reps is troubling and the only logical explanation is that this must be a culture that Verizon corporate supports, otherwise it would stop. I am not a shareholder in Verizon and with the image of a sloppy haphazard business that it has earned I will never be. All Verizon needs is a viable competitor which it currently does not have for it to disappear.

I paid my last bill in October 2014 and left them at the end of the month to go to Att, but they billed me for October again. Saw fit to not alert me of it until July 2015 and by then, the bill had been sent to a collections agency and was a mountain of money. Don't use Verizon, they are shifty and will steal your money.

I recently bought a tablet at my local Verizon Wireless store. When I went to the internet to log into my Gmail Account there was already someone else signed on. Problem: Verizon never made sure the device was reset before selling it. This product was never serviced and thoroughly handled by the representatives at the store throughout either the return or purchase transaction. Had this device be in the hands of someone else, this could've been a huge financial burden for the previous owner of the tablet.

We went into upgrade our phone with Verizon and they used the Edge Program. DO NOT LET THEM TALK YOU INTO THIS PROGRAM. They tell you it does not affect your current contract and when it expires - WRONG, they are sneaky and deceitful. The Edge program will extend your contract for at least 2 more years. We also were offered a little 7in tablet for 39.00 bucks. We thought "ok we will buy the tablet" and was told it would be an additional line which was fine.

I have several time listed my # on the do not call list, but I get several marketing calls from 800#s and also specific area codes. I also get call from disconnected #s... on my Verizon phone/service. 2 years ago I purchase Magicjack so I wouldn't use up all my minutes with Verizon. I have noticed that my Magicjack # never does get solicitations... Just deducting from this I believe Verizon allows and probably sells my phone # to advertisers based on my calling sequence.

One year ago we upgraded 3 phones on our account to the LG G2 phone. What a mistake that has been. The phone batteries overheat on a daily basis and shut off. This occurs when talking on the phone, sending a text or simply while the phone is laying on the table charging. The battery life is awful. The phone will not stay charged for more than two hours including when it is not in use.

Through my entire experience with Verizon the customer support and follow up has been terrible. To start with trying to keep my home phone number when I moved. I kept my AT&T line active for months just so I could keep my number but Verizon screwed that up and they never got the number transferred, regardless of how many caring morons I spoke to who guaranteed me that it was taken care of this time. Eventually I had to get a friend to allow me to get the number and connect the service to his place. The home phone they gave me was and is unusable due to all the collection agencies that call the number night and day. When I tried to cancel the home phone service it is impossible to delete any service on their website, it will let you add more money but will not allow you to cancel anything.

Stay away from this company. They are overpriced and their service sucks. I barely had any signal and I pay around 377.00 a month - way too expensive. First my husband and I started with a 2GB plan but we would always get a text message saying that we used up all of our data and we would be charged $15 per additional data. So we went to a higher data plan and the same thing was going on. We finally got an 8GB plan and once we had to pay around 600.00!!!! Because apparently we were using up our data when we were using the same amount of data as before.

So we started with Verizon in January and my sister decided to add a line to our account. About a month later they made her line and the tablet a separate account. Fought them all month in March. Finally thought I had it all resolved. Then today I get mail from them stating they are forwarding 242 to my current account. It’s been 4 months and I really thought it was taken care of. They sent me a check for the remainder amount. I pay 300 a month for three lines and run out of data constantly. Their customer service is horrible. I'm ready to end service with them.

We had Verizon about 5 years ago, and I swore I would never use them again. But...I did. Just signed up and already am extremely disappointed with their customer service. After the two year contract is up, NEVER again!

Out of frustration I contacted the president of the southwest region with to the point details. On 07/09/2015 a VW rep called me and said that the issues would be resolved in 24 - 48 hours. She called me back the very next day and true to her word, it was all taken care of! After 72 days of aggravating call after call and zero results, this was like a sack of rocks taken off my back. I am most grateful for their timely attention to this matter. However, it does beg the question: Why did I have to go to this extreme to get this issue rectified?

I am writing this review after suffering 2 weeks of pain dealing with Verizon Wireless customer service. We took a new service from Verizon and they said it could take up to 10 days to get the equipment. We asked if we can pick up at store. They said YES. So we drove an hour to go to store and store people said NO. So we called customer service right there in the store and customer rep said we CANNOT pick up at store because we are new customers! And then we waited for a week before we called to find out the shipping status. They said it could take up to another week.

My daughter was going to Paris France and I wanted her to have phone access so my wife and I could have peace of mind. 2 weeks before she left I contacted Verizon to see what options we had and they offered a rental iPhone 4S and a $40 dollar plan to go with it. Sounded like a perfect solution. I accepted and paid the two day shipping cost. I was told all my daughter had to do was go to a Verizon dealer and have them activate the new phone transfer data and temporarily deactivate the domestic phone she has been using. Seemed simple enough, two days later the phone arrived at my door and I relabeled the box and sent it to my daughter who lives 200 miles away.

I was previously paying 39.99 for internet only. When I went online to pay my monthly bill it jumped 10.00 to 49.99. Can someone recommend a better ISP? Not the Triple play. Don't need it.

BUYER BEWARE. I went into Verizon for the sole purpose of purchasing a new Samsung Galaxy 6 phone. While there the sales clerk told me for $10.00 more monthly I could purchase a Samsung Galaxy Tablet. Although I was not in the market for a tablet, I allowed the sales clerk talk me into the purchase. Once I was home and thought about the entire transaction, I returned a week later to return the tablet, new in the case, never used. At this time I was told that I would be charged a $70.00 re-stocking fee and since I had only paid $99.00 for the tablet, I would be only saving $30.00. Once again, I fell for the sales pitch.

I've been a customer with Verizon since November 31st of 2013 and it has been complete hell. When I joined Verizon I was 16 so I was on my mother's plan. I have the Asurion insurance so my phone plan was $60 a month for unlimited talk and 2 gb of data. When I turned 18 I switched to my own account and was told my phone bill would be $80/month. I haven't changed my plan, it is still 2 GB with unlimited talk and the insurance, yet my bill has been over 130 a month. I spoke to a woman that offered to make my plan $60 a month if I extended my contract. This is bull. If I've been on this contract for almost 2 years why can it now all of a sudden be $60 for my plan. Thank god my contract will be up this November. I will no longer be a Verizon customer.

When my wife's iPhone 4s began having issues holding a charge, we took it to the local Verizon store and they were unable to fix it so they sent us to the local Apple Store. They diagnosed it as a battery issue. The cells would just barely hold a charge. They said there was nothing they could do - to deal with Verizon. So, being a long-time customer of theirs (approximately 15 years), I called them - explained the issue and asked if I could upgrade her phone early (by 3 months) as it was not working right. After some discussion, the Verizon rep finally agreed and set us up. Mind you, she never stated I had to send the old phone back. And in all my time I've never turned in a used phone. However with their new "early edge", apparently they do want the phone back.

I have dealt with Verizon since 2007 and they have the worst customer service that I have ever encountered. I can hardly count the number of times I have had to call in to ask about some 'new' unexplained charge on my account. They consistently try to add new fees WITHOUT my consent or knowledge. Most recently, even after swearing up and down that I would not be charged any extra than the price of a new upgrade, I get a random $40 charge on my account. The only reason I have not switched out of this company is due to several lines on my account all having different contract dates and the cost of breaking a contract.

Verizon took a dispute with a tablet that was supposed to be shut down for wireless service and continued billing even though the product was not used (I had left the country). Turns out when these charges were disputed by AMEX, Verizon took revenge and attempted to sabotage my excellent credit with false charges. There was no notification that they would try and ruin my credit. Common sense, I guess, is not something Verizon understands or appreciates.

Switched to Verizon in 2012. The first three months were fine. Then after that every month our data was being all used up each month and receiving a text message to up our data. After three years, got sick of it and switched to Sprint. Now they are demanding 453 dollars and claiming we did a loyalty contract for another year, which was never asked for or wanted. I think it's disgusting that their customer service reps have so much power to our accounts and can do whatever they want to it because not once did I agree to a contract with them. I was out of contract. And with being switched to Sprint I'm not even in contract. I feel like they know they're a scam, so they do such things to trap their customers from trying to leave or punishing them.

I called to upgrade my prepaid phone. I spoke with three people who could barely speak English and had no idea how I could get the new phone. It was a horrible experience.

No service for 4 days, can't make calls. Finally contact Verizon on FB and they give me a number to call and tell me to borrow a friend's phone. Really?! I can't make or receive calls on two different phones, one is on autopay. Texting is hit and miss. Not even an email address to report an outage, if not for my personal WiFi I'd be in a total blackout. I might add that I personally installed a security system at the Verizon customer service building in Alpharetta, GA a few years back and witnessed them telling customers that they couldn't help because their system was down, all the while the so called reps were playing games on the computer. I guess some things never change.

I was told my bill would be $164.00 - get the bill $326.00. Called them and they got the bill within 20.00 but still misrepresented the cost. I have the money - I just don't like being lied to. When my contract is up I will be changing to a different company. You all record the calls. Listen to what the quote I was given.

I signed up for Verizon service 5 months ago (2-2015) due to having less than desirable coverage with T-Mobile. I bought 2 used galaxy S5 from ebay. I signed up for the 2 lines, unlimited talk/text and 6 gb for 100.00. On the web site, it says if you port your number over on the edge plan, you will receive 100.00 credit for each number ported. Thru my company, we receive a 20% bill discount. 1st bill arrives, no discount, and they are charging me a extra 50.00. They said this was the monthly charge on the phones till they were paid for. Duh, the phones are paid for! Then I ask about the 100x2 credit for porting my number. They said, I would have to buy new phones from them in order to get that credit. THAT IS NOT STATED IN THE INFO ANYWHERE!!!

My last 2 bills have been 240 dollars and 327 dollars. I lost my phone 2 wks ago I got it back on Monday. I terminated my account with Verizon and switch to Sprint. I just wish I would've done this sooner. Verizon wireless is a bloodsucking company. I regret that I've been a member for 8 years. I'm gonna let everybody know not to become a Verizon customer because Verizon will ** you. All of you at Verizon can kiss my ass with the skin pulled back.

During the start of the year, I changed my wireless provider from AT&T to Verizon because I was promised a $150/line when I transferred. It's been 7 months and I still have not received the $450 credit. They have given me the run around multiple times. They have given me false information and empty promises. My last correspondence with their customer representative, I was told that the $450 is now in process and that I do not need make a payment on my account because the rebate will cover for the balance. Now, I am being harassed by Verizon with several phone calls and text messages for a balance due that I was told by their own rep not to pay. I have never felt harassed by a phone company, only Verizon. They need to correct their process and the way they deal with people.

I have been a customer of Verizon Wireless since 2002. When I first signed up with this carrier I thought they were great. I received great customer service and the plans were financially manageable for my needs. However, since 2009 I have experienced a continual decline in not only customer service but service period. In the beginning Verizon would reward loyal customers; however, this is NOT the case today. Since I signed my last contract in February 2014, I have experienced an increase in charges for data usage and in other areas as well. I have a More Everything plan, and the only More I am getting is charges for erroneous data usage.

I live in a rural area and needed a router for Wifi access at home. Instead I was sold a Ellipsis Jetpack over the phone, when I was under the impression it would be a permanent wifi router. It is ineffectual and I was mislead into the 2 year contract.

I ordered a iPhone 6 and when it was suppose to be delivered by FedEx it wasn't. I constantly had people telling me that it was my fault and that it was stolen off of our porch when there was somebody home the day of the delivery and yet nothing. We go 4 months dealing with the claim, back and forth. NO ONE did anything to help yet put all the blame on me.

I have a LG g2. This is my 4th one. The phone I have now, I can hear people but they can't hear me. Verizon said they would give me an early upgrade. I said, "Ok." Then they said, "Since you're having an early upgrade the phone will cost you more money." So now I have a phone that doesn't work. They keep giving me the runaround. I've been a Verizon customer since the early eighties. Have to go see what AT&T offers. I don't think I have to pay more money for an upgrade.

I called at least three times and was told they have changed my address to the new address and processed my $741.18 refund. After 3 calls and confirmations, I am still receiving a statement sent to my old address stating I have $741.18 credit!!! What kind of computers are they using at Verizon that does not save any information???

As the CEO of a fledgling manufacturing company, I work 19 hour days supplying female cancer survivors with safe skincare and health support products they can count on. Because I have clients both in the U.S. and abroad I rely heavily upon my cellphone and carrier service to keep things running smoothly: to stay in touch with my clients, take orders, organize my meetings across time zones, and communicate with friends and family. I have been with Verizon for a long time. I purchased their service plans for my children when they were away at college and we have all remained customers ever since. In order to take advantage of their friends and family program, I persuaded my friends and clients to sign up with Verizon as well. I was very happy with the service and recommended it frequently until recently.

I have been with Verizon for years, at least since 2008. Recently we had used 90% of our 700 anytime minutes. I signed into the account and was given 2 options: 1-purchase additional minutes or 2-switch plans. I chose to switch plans and picked one with unlimited minutes. At this point in time I WAS NOT OVER on my minutes. I selected the current date to activate the new plan. I received a bill with an additional $145.00 charge. They had prorated my minutes Causing me to go over when switching.

6 weeks ago we went to our local Verizon store to add a tablet on our plan for at an additional charge, fine. Our balance was $0 balance. Impressed by this tablet, 2 weeks ago we visited the store to get another one, and we're about to pay $149 before rebate and were told our payments were behind. We spent hours trying to track the issue with the salesperson, she phoned account department who put us on hold for a supervisor and another one .. blah blah. Finally we were told $184 were not paid. Ok my husband said maybe it's possible so we paid that amount, again the salesperson called accounts to say amount had been paid, well now accounts claimed we still owed them $333. This became a joke. Unfortunately my husband was persuaded to pay or threatened to have our phones cut and he paid them $500. (We printed the receipt online, it is $0 balance.)

We've been using VZW since @2003. It has been with many problems and increased exponentially when we switched to the iPhone 5c with our last contract. I worked in the computer field for my entire career. I had issue after issues after issue with the incompetent people at two VZW stores (more prior to the smart phone but the two stores where I live now are the worst).

Verizon is no longer competitive on the price of their cellphones. It will not match price of another company if found lower. It also has a scam going making their customers that are on a 2 year contract, think that they can upgrade their cellphone early, but with them only, I just found out. Verizon has gotten too big and no longer care for their customers. Shame on them. The consumer always loses. When my contract is up I'm going to switch providers. Hopefully I'll find one that appreciates their customers, the ones that make them money.

I spent over 3 hours today being transferred, on hold or speaking with one customer service representative or another. After consistently expressing that I was unable to send emails from my cellular device...no one was able to help?? ** and ** both transferred me to other Verizon numbers that ended up giving me the run around yet again. One of the worst experiences of service I've ever had to-date!!! Not only was the "trouble shooting attempts" fatal....the employees didn't seem to know whom to transfer me to within their own company??? Beyond frustrating!!!

My phone was having problems with its battery. It wasn't charging and had to remain plugged in to be used. At that time I was visiting my parents in New York, so I stopped into a local retailer to get some help (Store #1). They tested the phone for a few hours and inspected the phone. They said that if I purchase extended warranty I would be able to use it replace the phone. The warranty would take effect in 2-3 days. I was told to go into any Verizon store after that time period to use the warranty. 3 days later when I arrived back in Vermont I visited the local Verizon store (store #2). They told me that there were two problems - 1 - they didn't see a warranty on my account and 2 - they don't do warranty claims. The suggested that I visit the official Verizon retailer in the area (30 min away from me) (Store #3).

This company is so bad now I was charged over $400.00 in Directory Assistance calls on my home phone when there was so much static you could not use the phone. A Verizon repairman came out and replaced the wall jack and line. He agreed you could not make calls on the line. I called back customer service and they said I made the calls and would not credit my account. I have had phone service with them for over 25 years. That does not matter to them! Their web mail and online account I always have problems logging into. And I am IT Tech at my job. This company does not care at all about their customers until you shut down your service. The customer service dept and even a supervisor could not have cared less about my issue. I will never go back to Verizon again with such bad service and support. They weren't interested in keeping me as a customer. In my job if I treated a customer like that I would be fired. It is a shame.

We moved our wireless business to T-Mobile. Verizon transfer was complete, but neglected to shut off the WiFi device. Continued to bill me even though my email where the bills were being sent to was disconnected. I never received a bill via email or hard copy. They would not even give me credit for the month I called! They have been billing for a service I was not using for almost six months with no bill!

This morning I tried calling Verizon for my fiance because she was having problems with an order for her phone and she was sick. I verified the last four of her social and I was able to talk to someone, politely introduced myself, and told him that my fiance was sick, and I verified EVERYTHING. But he said that I needed to talk to her on the phone?! I firmly but still politely said, "She is sick right now and cannot speak, and I would like to resolve this right now," and he still couldn't help me because I didn't have permission when she had already gave me permission. He told me there's nothing they can do, and I said, "This is why I'm a proud AT&T customer" and click I hung up the phone.

In ten years with Verizon I have never been so angry. On average I use 2 GB of data. Within 12 days of a cycle, Verizon said I had used over 5 GB, which I know isn't correct. I didn't want to have to pay an overage charge so I called Verizon. I was on the phone for over an hour with a representative and got nowhere. Over 10 years with a company and this is the customer service I get... Appalling.

We have upgraded two phones a few months apart (one in Feb and one in May) and we were required to send our existing phones back. A month after each phone was sent back our account was charged the remaining balances (Edge Plan). It took hours on the phone and multiple denied request for credit after paying the charges. I am dealing with this matter right now for the second phone. Verizon has constantly given me the runaround and I am so over it. They brag about Rootmetrics but please note they do not brag about customer service. As soon as this matter is settled we will be moving our lines to a better provider.

Verizon has the worst customer service ever. I have been a customer since 2007 and I have watched this company go downhill. What happen to customer service or customer care. I was told I would be able to do an early upgrade which is only less than a week away. On Friday 6/26/2015 I was told it would be shipped out and I would get my phone by Sat at 10 am no later than noon as which I paid for to be shipped to me. And as of today Monday 6/30/2015 my order is still pending. I keep getting the runaround and no one can seem to pull their head out of their ass long enough to fix my problem. I have not 1 but 5 lines and I been told nothing but lie after lie.

I went to the Jonesboro, Ar. Verizon store in April to see about getting home internet. They gave me a device and set me up an account and told me that I could try it and if I could not use it I could bring it back with no charge. I returned the device within 3 days because it was using too much data because we had DirecTV. They took the device and told me that everything on my account would be refunded. They ask me if I was interested in a cell phone plan. I told them no because we had 3 phones and they were all on Verizon prepaid at 50.00 each per month and we were happy with that. They told me that they could save me money and that I could get all three phones with even more data and a tablet (which they were going to give me for free) for approx. 160.00 a month. I thought that sounded good so they signed me up. They also told me that my phones would not be on contract.

I have been a cell phone customer of Verizon since 1999, and have not had any real issue with them. I called Verizon on 5/28/2015 to buy a 30 day global plan for Denmark, Norway, United Kingdom and Germany, asking for the plan to start 6/04-7/04, 2015. The plan was for 100 texts, 100 MB and 100 minutes at a cost of $40.00. Upon return to the US, I received a bill from Verizon for an additional $50.00. I was told, after 1 hour on the phone with Verizon, supervisor to super supervisor, that the $40.00 plan I had bought was timed to their billing cycle, which ended 6/15/2015, and that I was only charged $23.00 for it. After that I basically did not have a plan, and had used almost 200 MB, and had been charged accordingly. I also did not have 100 MB to start with, only 50 MB, as it (again) went by billing cycle. This was not explained at all when I bought the $40.00 plan.

I have been with Verizon for at least 5 years and I had no issues with them because I've never really changed anything... that has all changed! I upgraded my phone and gave my old phone to my mother and added a new number for her to my account. At least that's what I thought. It took over a week to get the line added and when they did, they created a new account instead of putting it on mine. A month later they disconnect that phone because no one was paying it. Well, who knows where they sent the bill to... and months later, I get passed around from department to department, having to explain the story at least 10x each time.

I found unauthorized charges on my account that had accrued over the last few months on my bill. I contacted Verizon support on four different occasions, finally speaking with their fraud line. The guy I spoke with wasn't really rude or anything, but he basically told me that it was too late to dispute any charges and that there was no way I would be reimbursed or have a credit on my account. He told me that I must have authorized these charges at some point (which I did not) and basically that it was their money now and nothing I could do to change it. I would highly suggest going with another company. They don't give a single ** about their customers. They just want your money and will gladly fraudulently take it.

I went to a Verizon store on Broadway in Downtown San Diego, trying to get head phones replaced because the ones that came with my Apple iPhone 6+ were poor quality. The employee at the Broadway store said that I could get a better quality for 50.00 dollars. As it turned out they didn't have the headphones, so I had him call the Point Loma store to see if they had them on stock, and according to the employee they said they had them. When I went to the Point Loma store they told me it was going to be a hundred dollars for headphones - 50 dollars more than I was quoted at the Broadway store. I felt I was way overcharged for a pair of headphones.

False and confusing coupon promotion. "Your Coupon is Here! To redeem this limited-time offer, simply enter the offer code in checkout online, or provide the coupon code to your sales representative in store or on the phone. $250 off ANY DROID Turbo from Verizon Wireless - Digital CouponNew Edge activation or upgrade req'd. Offer is valid for 30 days from date of award - VERIZON SMART REWARDS." - I was not allowed to use this coupon to upgrade my phone, despite being eligible for the Verizon edge program. It clearly states Verizon Edge activation or upgrade required. Nowhere does it say you cannot use this coupon to upgrade phone and program if you are upgrading early.

I switched to Verizon at the end of last year and was expecting some of the best cell phone coverage due to their commercials with the maps that have more coverage than any other company. I don't think my phone has seen a 4G connection ever and a lot of places I'm at my phone tells me the connection is 1x with no bars. My girlfriend has Cricket wireless and always has a better connection no matter where we are. Just want to warn everyone before switching to Verizon that the service is awful and the only thing that they are close to being the top cell phone company in is having the highest price.

I tried to use the mobile hot spot feature of my phone. So I turned it on. It said I had to contact customer service. Constant number selections revealed that customer service was not available. So I turned to my computer to find customer service. I logged in, selected live chat, selected need help with device and stared at a screen with no customer service for ten minutes. So I tried their forum. There were other listings for mobile hot spot. But none of the responses were adequate.

After being with Verizon Wireless for over 19 years I never thought they would act the way they did. I called to get some info and to express that I was not happy and it's been going on now for over a year. They offered me a different plan that would only cost about $70 a month. Sounded good until I got my first bill I noticed my company discount was gone. I called and inquire what happened and was told with this new plan I could have both!! So the savings that I thought I was getting I really wasn't. I began shopping around to find a different carrier and I did find one. I called Verizon to find out what would happen if I cancelled my service before the 2 years were up and was told I still have the remaining balance to pay off on the phone. Mind you I already paid about $175 when I got the phone and I now still owe them another $160 roughly.

In my most recent battering by this "bully" company, I was still being charged for services after I had already had my cell phone ported to another company! Verizon acknowledged the porting several days later so that it could continue charging me (I was being charged by the new company as well). In addition, instead of automatically terminating my iPad account (which is dependent on the primary cell data account), Verizon placed in on a $15 suspension - even though I no longer had a data plan with the company (it has since removed that charge).

I called Verizon THREE TIMES to cancel and extra phone line on my plan. The first time they told me that it would be cheaper for me to suspend it for 3 months and reduce the early termination fee. So I did that but they did NOT tell me that it costs $15 a month to 'suspend' the line. Three months and $45 later, the early termination fee reduced by $20. I called the SECOND time and they said that the line would be deactivated.

My husband and I went to Verizon store in MA. I was due for an upgrade from my iPhone 4 to an iPhone 5. I also told them that my husband would also be joining the plan. The salesperson took us over to the iPhones and immediately stated "we have a special going on with the iPhone6". He said right now they are offering them for $99.00 which includes (free) a charger, screen protector and a case, plus since my husband would be going the plan we would also be receiving a $200.00 credit (which will be in about 2 or 3 billing cycles). This was brainless.... The phone would be paid for so why not take the deal.

Verizon is the biggest Scam ever! I have two lines with them. Been a customer for 2 years now. One of my devices stopped working. So they sent me a new one with a shipping label already paid for. I sent it back with mailman and after 1 month I see my account was charged $900. Spoke to plenty of Representatives and they were all rude and not helpful pretty much telling me that I stole the damn thing. Very unprofessional. How can you charge me 900 for a device that was not working? After reading online other people with the same story I realized I am not alone and they've been running that scam with other customers. Stay away from this company. I have a bill for 1200. From a phone company that I have never even been late with a payment. DO NOT GO TO VERIZON. USE METRO. TMOBILE. SPRINT. DO NOT GO WITH VERIZON.

I had signed up for the edge program and data. The phone, Kyocera Brigadier. DO NOT GET THIS PHONE!!! YOU WILL GET A BAD PHONE. I have been on the phone for hours, trying to get THEM to make good on this phone. It is phone #5, and instead of saying that we will try to give you a new your of phone, they want to send phone #6. I'm a whiner? Get a load of this... The phone I got at the store on day one, had to be replaced by day 3. So, 5 phone later, they want me to PAY $290 to cancel the edge deal and start a new one. I told them where they could take that idea. I told them I was NOT putting another dime into that phone.

I purchased a new cell phone from Verizon and the rep said "I can give you a free tablet with this purchase." I asked what the free tablet would cost and the rep stated there was a $40 one time activation fee. I specifically asked about a monthly charge and was told there was none. When my bill arrived, I was billed for a $10 monthly fee for the tablet. I called Verizon and was told that I had signed a contract that included the monthly fee. I was never given a copy of that contract at the time of purchase. So they said I was stuck for the $240 over a two year contract. I said "I would return the tablet" and was told that Verizon would charge me $175 to terminate the tablet. What a crock! When this contract is up Verizon and I will part company.