Verizon Wireless Reviews

I do not feel that their mistake should force me to stay with them for 2 years when I did not ask for that. I have spent over 40 hours on the phone with different people trying to get this resolved and I get nowhere. They are claiming they did not receive the phone because I did not keep the tracking number but they did not even know they had sent the phone nor do they know what they are looking for. I have asked for them to go back and listen to the tapes where they record the conversation of the order I placed and what I agreed to and they tell me they cannot. I think it is not in their best interest to do so because they know they are wrong. I called within the 30 days to correct the error and the person I spoke with by the name of Emilio and he told me not to worry about it that he would correct it. That never happened and now I am getting phone calls telling me to pay or my service will be cancelled.

Our grandson gets a phone call from Verizon, advising he is way over on text messaging and his bill is around $1000! We are on paperless billing and can't access via internet to see the problem. We are physically on different coasts and he is in 'A School' so we need to text to communicate, but we were under the impression that unlimited texting was in fact - unlimited. They were to straighten it out and reverse the texting charges. It took 2 months for Verizon to get this figured out, and get us paper invoices. Copies of previous are charged for even if they send the wrong ones.

Verizon insists they credit our Verizon account - we want the money in our bank. They agreed to give us credit and then don't follow through. They take our bank information and tell us it will be processed by the end of the following week. This happens numerous times. No follow through.

We have spent hours on the phone, had our service interrupted many times, received texts at all hours, and received threatening letters. We have an A+credit rating, have never missed a payment, and have never paid late. We attempted a face to face resolution at the Verizon store but it got even more confusing. We received a print out with charges and payments all over the place - all internal - and yep, we still owed them money. But they couldn't figure out why exactly.

This all started July of 2008 and we got fed up with the headaches - we went to AT&T - what a year. Between Verizon's shell game and their math, they beat us out of our money. Sad part is, it isn’t over yet because remember, you have to pay your last bill with the first bill? So it could be around $1000, we're out. It has been physically and mentally draining to deal with this company. Our file is two inches thick, it's a paper nightmare. We took turns talking to them and it was so exhausting. I'm writing my Governor, State Attorney General, and the FCC. Class action anyone?

I was very upset, but did try to understand that it was a mistake by my daughter. I thought everything was handled until I called my bank to see if my payroll check had been deposited and found out that I only had $199 in my account from a check that was deposited for $561.00! I was crushed. My check supports me and my two kids, and I didn't have enough to cover the bills for the month.

Verizon, after I had called to stop this auto-pay made (3) transactions on my card. 1.$32.85 2. $32.85 3. $131.00. I called customer service again. They gave me every excuse in the book but then agreed to refund $60.00. I was on hold for half an hour when the representative came back, only to tell me that my bank wasn't excepting the credit? and that they would have to refer me to a technician who just ended up arguing the charges with me. I mean I've never seen any thing like this before. I am in a financial hole now, all because of this Verizon. I need help, what can I do?

All my checks went through with no funds in them and I have over draft charges and owe my bank $630.00. My payroll check will go in and I'm not sure if it will actually cover that amount. I will not have money to pay my rent or buy food. My only hope is that I will be able to borrow, so my children and I won't be evicted. I am so stressed.

A year later, I received a letter (to my current address, so I knew they knew how to contact me) from Verizon asking for the return of the equipment, which I promptly did via UPS. I kept the receipt for about 6 months and when I finally did my filing, I threw it away thinking it was all settled.

The next contact, approximately 7 months later on February 10, 2009, was from a collection agency saying that I owed Verizon $636 but it didn't state what the charge was for. Verizon never sent me a letter informing me that they wanted $636 and remember I knew they had my address.

I immediately called Verizon the same day, Feb 10th, and after hours (I'm not exaggerating) of being on hold, transferred from no less than 6 departments requiring that I repeat the story each and every transfer, I was told that the charge was for the equipment. Since I didn't save the UPS receipt, I threw a bad wrinkle into the process. I finally found someone in the mismatch department who was kind enough to care about my weary voice and put me on hold for 20 minutes while she found the equipment and issued me ROC # to use in all correspondence. She didn't have the authority to clear my account so I went back to the customer service rep that I was smart enough to get an email address. They don't give out numbers. You go back in the call center each time you call and gave her the ROC number.

I promptly gave the info to the collection agency and they dropped me from their list and sent me a letter stating that they were out of the loop. However, I learned shortly after that when I tried to purchase a capital item that Verizon was a "potential negative item" on my credit report, which dropped my score from the high 700s to the mid-600s, which affected the interest rate.

I filed a dispute with all 3 credit agencies after getting no response from Verizon after 15 emails, begging for updates, always being polite (I know they flag your account if you're ugly and you get nowhere) but I still got nowhere. It wasn't until I got an email from one of the credit investigations that it showed it was still on my report as "charged off" that I was provided with a number to call Verizon's credit department and was told that they were in the process of closing my account and that was a different department. So he could not say how long that would take, but that he could remove the negative item from all 3 credit agencies immediately and would send me a letter confirming that (even though they don't normally send letters but he felt sorry for me). It took 2 years to get to this point and the account is close to being closed and resolved, but until I have it in writing, I don't believe it. Needless to say, I will never be a Verizon customer again. It reduced my credit score over 100 points.

I visited the local Verizon Wireless store. Each individual tech performed his own special service on my phone. It seemed no one at Verizon is trained in a universal manner. We later relocated to a larger city where coverage improved. Shortly after, my phone stopped charging. I went to the local store where they ordered me a replacement phone under warranty. It took four days to receive my replacement phone.

The local office was unable to back up my address book onto the new phone. It took over another six days to correct the problem. Meanwhile I was about to miss my 10-day deadline to return my defective device or I would pay $60. On the 9th day, my new phone was backed up, I had to rush to the phone to call FedEx for pick up. My new phone was a wreck. The battery would become very hot after two minutes of talking and simply shut off. It sounded like I was in a well ever time I spoke on it.

We again called Verizon. They sent us to another Verizon store, where once again, they are sending me a new phone to back up my information on, and once again I do not have phone service. In the six months with Verizon Wireless, I have probably had service on 50 percent of the time. I will never recommend them. My service will be terminated in January. We have spent hours on the phone and at the local Verizon stores. We have spent more time attempting to have service than we have actually had service.

He came back on the phone and offered to credit me the difference of the increase (which would be $0.07 per month) for the duration of my contract. I declined and said that I want to cancel and not have the EFT. He then transferred me to another manager who told me the same thing. They stated that because they are offering to credit me the difference, I would not have a material adverse effect. I believe that the point I was trying to make and per verbatim on their contract was "IF the changes have material adverse effect on you, then you can cancel the affected service without an early termination fee.” Both the representative and manager name was Chris. They both refused to release me from my contract despite the fact that I explained to them that my rights were being circumvented. Please help me in getting this resolved. I am frustrated and angry that they are breaching their contract and yet they expect us to follow it.

I believe that I should not pay for something I did not do. How can they charge me for something that they can’t back up? I kept on asking the lady how much data is being used per minute when I call. She said they don't track that, but yet they tracked how much I need to pay them and they said that whatever I owe is valid and that I should pay it. I also have on my usage for my internet for the 20th and 25th of June! How are they saying I already used up 2000 MB worth of information when it’s not even the 12th of June yet! I check my usage every 2 days and never once did it warn me that I was exceeding my 5 GB amount! There is something wrong with how they track their internet usage. I want to know where I can get help because this bill is going to be hard to pay. If anyone has information on how I can get around this, please contact me. This has stressed me out to the point that I will not be able to concentrate at work. And it has put a financial burden on me because I am unable to pay this amount.

I keep asking questions since I have more than 6 lines and more than 4 years with them. She was talking to me but looking somewhere else like she wouldn't care about the customer. The service was the worst, but after I left, I called the store 2 hours after to speak to the store manager then they transferred me to Ricky. They knew I had a complaint already because they kept asking what the reason for my call was.

Ricky told me he was the assistant manager since the branch manager wasn't available, I asked for the voice mail or cell # for the store manager which I think is Mr. **. I called around 2-3 times on the 1st and the 2nd; leaving messages all the time I called. I never got a call from the branch manager, 3 days after, I called the store again to speak to the branch manager again but I was placed on hold for about 25 minutes by Denise, then I hung up. I called again asking for the general manager's voice mail or cell phone #, they wouldn't give it to me either and placed me on hold again for about 10-15 minutes and they said they were looking for the number but couldn't find it. They hung up on me again.

I finally went to the store in the West Covina Mall on Saturday expressing my concern about the HP Store and the bad treatment I received on my visit. They gave me the email for the general manager because they didn't have a cell phone number for him. I emailed the general manager as well expressing my concern and complaint about the store in HP and haven't gotten any response from him either.

It’s almost a month and I haven't heard from any one. My phone doesn't work anymore. I'm looking to change all my 6 lines to another carrier but I'm working on that as of now. I hope to find a better company as soon as possible since Verizon doesn't value their customers like they used too when they were GTE.

They still were not able to provide a written bill. They would go over multiple fees and charges that were supposedly added to his bill, but we still have not received a bill in the mail and they have not been able to fax the bill or email the bill. He tried to create an account online to look at the bill. In order to set up the account online, they send a text message to the phone with a temporary password, but his phone service was turned off. They say that if they cannot send the text message, they mail the temporary password, but we have not gotten anything in the mail from them except the rebate. And we have not received the temporary password that should have been sent to us 2 weeks ago. So, it is impossible to set up the online account to look at the bills. My son called and asked them to provide him a temporary password over the phone so that he could go online and look at the bill, and they said they could only mail it. He reminded them that he has not been able to receive anything in the mail from them (except for the rebate). They were silent and didn't reply.

Now, about 4 months after signing up and with the phone deactivated for the last month, they tell him that there has been another $100/month added to his outstanding bill, but they still cannot provide a written bill. And they say that another $100 will be added if he doesn't pay the entire bill by the 12th. I cannot believe they could sign up someone for service with no identification. I can't believe they can sign someone up and not provide a copy of the contract (which they did not). I cannot believe they expect anyone to pay a bill without seeing the detailed charges and without providing those to their customer. And I can't believe they have been tacking on hundreds of dollars (more than even the cost of his original plan) in supposed late fees when they told him there would be no additional charges after his service was shut off. He has spent hours on the phone with them. When he tries to get a copy of the bill, they keep transferring him and give him numbers that don't work. Severe financial hardship for a high school student, $500 of charges so far for virtually no service provided.

I have heard more stories and lies than I can repeat or type. I have had problem solved and answered, sorry, we went to the wrong city, road, address, state--you name it and I have been told it. I was also told a new tower was put up in that area putting out a different frequency, so I need a new phone. They even sent one and it still didn’t get reception. I had to send it back. If they put up a new tower, then they are responsible to replace the phones. My husband has a top of the line and it does not work either. I am not going to buy new phones. We just bought these! What kind of a scam is this?

I got a threatening letter from their billing department to pay the two months bill. I did so. We had some phone service and then contacted Verizon about it today. I am demanding that they credit the two months because they have not fulfilled their contract to us and still broadcast they have full coverage in that area. I have printouts of their maps. It is full coverage. There is none. My neighbor has their new phone. He has sporadic coverage--in the street, not on the lawn, or in his kitchen and not the dining room, etc. Nevertheless, he had a heart attack on the front lawn while mowing and he could not call for help. Luckily, a man drove by and saw him and threw him in his truck and flew to the Warsaw Hospital.

I am handicapped. I fell yesterday. I could not call for general help. I would have to use the 911 only. I hobbled out to this neighbor. I could not even call him across the road. Verizon does not work on my land now when it did. They changed something and are not willing to admit it or take responsibility for it. There is no service on my phone until I am 20 miles away (and apparently now on the old style tower) where service is as it was. Yesterday, I missed a $1500 sale call. I also have paid for service I don’t have. I also have to get a new phone service, buy new phones, and chargers. I have three lands and one car just for mine! And then my husband’s BlackBerrys, chargers, and loss of contract prices--this is outrageous. Then, I have a $278.80 bill for Verizon! I paid and I am demanding back from them. I can’t bill for the hours on the phone to them, but I did tape the last ones. They also don’t publish the lost calls or dead zone complaints on their maps either. This company has no integrity whatsoever.

After not getting through and not wanting to be charged, when we spoke to the operator, we were told to call Verizon when the bill came in and get the charges removed as we did not speak with anyone in Cancun. On 5/20/09, when we called Verizon, an office in Chicago Illinois was the top person reached as they claimed they deal with international calls. We spoke to Ashley who was the 4th person and manager to tell us that Verizon only connects us to an operator. If the call is dropped after that, it's not their problem and they will charge people whether the call goes through or not.

They claim it was the operator in Mexico's fault. Funny thing, we did not get a bill from the operator in Mexico, we got one from Verizon! They do not care. I work hard to earn my money and I pay my bills on time but this is ridiculous that customers are being charged for services not received and Verizon is getting rich off of that if it is happening to more than one person. They refused to negate the charges so on 6/05/09. I had no choice but to pay them in full $167.10 when my bill should have been $143.32 minus other charges applied for taxes on these three calls that are most likely lumped under "Total taxes, fees and other charges" on the bill.

Today, my Verizon bill reflected not only the additional $200 charge but also late fees totaling $500. My normal bill is only $125. I called Verizon customer service and spoke to an incompetent CSR who informed me that since I didn't send it back within 30 days, I must pay the additional fees. I informed her that I never used the card and sent it back. She informed me I'm still responsible for payment. I then spoke to a supervisor who said the same. I informed her that I felt that I was being ripped off by Verizon. Her response was, "That's the way it is, either pay it or lose your service." I couldn't believe that Verizon's customer service is so bad, not to mention the unethical tactics they are utilizing to gain increased revenue. Beware of Verizon. I ended up paying the stupid thing, but I am going to leave as soon as I can. Verizon is no longer a customer service oriented business, but rather a business that doesn't care about its customer base and unethically cheats people.

Like everybody in this economy, my small business is slow, and to be forced to pay this amount or lose service of my business phone has made this week extremely tough financially. That $200 plus extra fees was needed for gas and supplies for my business and not to mention food. I hope something can be done about this. I feel that I have been robbed!

This was explained to us as the phone would be suspended or not usable and our voice mail could not be used until farther notice. In other words, we had no service with them. At this time this time we had an outstanding balance with Verizon Wireless for $114.86. We received two more bills at this amount. Then, we received a bill for $170. At this time I used my work phone to call the Verizon automated service and check the status of the phone in question. The automated service stated that the phone was not in service. Soon after calling we had located the phone which was under the seat of my truck and it did not have service and we still could not check our voice mail.

Then, we received a bill for $286 from Verizon Wireless. I called Verizon to ask them about our new bill and what were these new charges on my account. This is when Verizon informed us that they reinstated our phone after thirty days without our permission and at this time Verizon sent our account to collections. When I spoke to Verizon Wireless again on February 2, 2009, I explained to them that no one or nothing informed us that we had thirty days to contact them or it was even our responsibility to do so. Not only that, but the phone service was never turned back on.

The phone was unusable and we did not even have voice mail, so what were they charging me for? At this time Verizon Wireless and us agreed that we should not have been charged for the two months of service that we did not receive and I paid them the $114.98 that they were owed. We were informed by Verizon that the bill was settled in full. However, the collection agency called us today June 2009 and stated that we owe them one hundred and fifty eight dollars or this would go on my husband’s credit report. I called Verizon back and they started to argue that it was our responsibility to call them after thirty days and we should pay them for services not rendered. I hung up the phone.

As you might expect, Verizon staff that signed me up did tell the truth or attempt to clarify what certain data means. It's clear to me today that Verizon has misrepresented or at least left vague (intentional or not) the conditions and categories of data that consumers require in order to know what usage really means. In this affair, I believe I have been overcharged $200 because the terms of usage were never presented in a clear or obvious way-- that is I never really knew what the 5 gig limit really excluded and considering how common video is now. It's only right and honest to be open with factors like usage that are at the very heart of their service. I also lost the money I paid for the air card because I want internet for video mostly and their deal is, to me, criminal. This is fraud.

As you might expect, Verizon staff that signed me up did tell the truth or attempt to clarify what "certain data" means. It's clear to me today that Verizon has misrepresented or at least left vague (intentional or not) the conditions and categories of data that consumers require, in order to know what usage really means. In this affair, I believe I have been over charged $200 because the terms of usage were never presented in a clear or obvious way, that is, I never really knew what the 5 gig limit really excluded. And considering how common video is now, it's only right and honest to be open with factors like usage that are at the very heart of their service. I also lost the money I paid for the air card because I want internet for video mostly and their deal is, to me, criminal. This is fraud.

Please refer to the section above. But to sum up, I'm out $200 for the air card I had to buy to use their service and I was overcharged about $190 because I used just under 10 gigs video data did me in. Also, if I stay with Verizon, I have to pay $.25 per Meg until my new cycle starts on 6/21/2009.

Now since January 2009, my bill has been increasing. I have been speaking with a rep, since I first noticed this with little resolve. The first time I had spoken with a rep on this matter, I was told that my monthly bill should amount to $122 and some change for two phone lines. This is what it had always been previously. But it was, for an unknown reason, increasing. The following month, they had given me a few dollars credit.

However, my monthly charges were still increasing without documentation of additional charges, just the price being increased. So the most recent time I had spoken with someone, I was told that my monthly bill is $132 and some change, not the $122 which they had previously been charging me. I was not given one single reason as to why my monthly charges are being raised. I haven't made any changes to my plan or contract. I have done all I can with speaking to Verizon Wireless Representatives, and I need additional assistance.

Apparently, Verizon decided that I had overpaid my account (okay they are on track) but decided to send me back the full $720. Why they did not take out what I owed as of that date, I am not sure and neither is any of the customer service, customer payment personal, any of the store personnel, or any of the financial department personnel. No one can tell me why they sent back my money. They could only tell me that I had to wait 4 to 6 weeks to receive my money. That is fine if they could wait 4 to 6 weeks for my payment. No, they could not.

I am getting calls, letters, and even late charges. Is it my fault that someone at Verizon is a moron? They could only say that I was supposed to inform them that I wanted my overpayment to be applied to future bills and I should have done this by e-mail. Nowhere in my information from Verizon does it state this. In fact, in the Welcome pamphlet, it clearly states the conditions of Verizon's service agreement. And on page 11 of this service agreement, it clearly says and I quote from paragraph 7 "You agree that we can apply deposits, payments or pre-payments in any order to any amounts you owe us on any account." So you would think that my pre-payment would at least been used toward the amount that I owed at the time that they decided to send back monies to me.

On March 31, 2009, I paid Verizon $720 on good faith. They received the monies from my bank. Then they waited 6 weeks up to May 11, 2009 before they sent me my money back to me. And yet a week before, they sent out a check to me. I talked to them and informed them that I wanted the funds to be applied to my account. Verizon, what is your problem? If I have to wait 4 to 6 weeks to receive money from you, you should be able to wait for me to pay the amount I owe you. Legally, you still have control over my funds so my account is not past due. What do you have to say?

I explained the time I have invested and that as a paying customer, I expect them to stand behind their warranty. She became upset and said that she could not change my phone because of a scratch on the side. She made a notation in the account that I had tried to open my phone and that is why it is scratched! When I called customer service, Robert (the tech support manager) said he could not help me because of the damage to my phone. I am going to cancel my service and move to AT&T. Gara ** needs to be fired before she makes Verizon lose more customers. I will take Verizon to court if they demand their cancellation fee. This is ridiculous!

The store ended up having its own policy. They told me that it is 7 days and they may not be able to return. I told the salesman that I would have never bought the phone if I knew of this monthly charge. He said he knows me and thought I would want the best. He spoke with the manager and will take everything, but the Bluetooth back (go figure, it costs the most). Even though they sold this to me as a bundled package, they now want to break up charges. The salesperson stated due to hygiene reasons, they cannot take back the Bluetooth. Then he took the silicone case off my phone and put it in a bag to resell. No Lysol or cleaning agents used. Hmm. I didn't know what was worse - an unused Bluetooth or used silicone case that I had my hands all over and spoke into?

I complained the the district manager. He is more worried about the salesperson than me. He "knows" the salesperson and no one complains about him. He knows I didn't hear the salesperson speak about the $29.99 charge each month (even though the salesperson stated that he did not tell me about it). He also is not afraid if I complain to Verizon or anyone because Freedom Wireless has numerous stores in three states and nothing will happen to them. If you want excellent customer service and thorough sale support, visit this store (sarcasm).

Almost a year later, I received a notice from a collections agency. I called them and we called Verizon on a 3-way call, and I explained the above. I was advised at that time to just pay the bill. I advised them that I needed to speak to a supervisor as this was an error. I was transferred to someone from Verizon Wireless, who advised me that my account was current and not delinquent. Fast forward one month later and now I received a collections notice. I again called Verizon and was transferred to 5 different people - Dean, Jamal, Brennan, Gary and Victoria. Again, no one is able to help me. They continue to send me to different collection agencies when it was their error. I paid what I was told to pay.

I have been told FedEx has it and been told they do not. If they do not have a tracking number, how are they able to contact FedEx and find out about the phone? I called FedEx and they informed me Verizon does keep record of the tracking number. I called Verizon again and they keep telling me they cannot locate it. I asked to speak to a supervisor and they said a supervisor will call me back. After 50 plus calls, a supervisor never called me. I am not going to pay for a phone, which was sent back to Verizon. Their customer service is terrible and supervisors never call back. They lie to customers and they refuse to help their customer. I feel they are only giving the customers a hard time to get money out of them. Verizon refuses to help their clients.

I have contacted the BBB and they still have not contacted me back. I feel as if Verizon are being crooks and want to screw the consumers. I know they write off a lot of money every year. How hard is it for them to take the time and investigate the problem and tell the truth about keeping tracking number? It is not my fault if one of their warehouse employees loses or misplaces a package. It is very quick for Verizon to point the finger to the consumers. I want this issue resolved quickly. I am tired of fighting with Verizon.

Once again, why don't they shut it off if they can't handle the kind of usage we were allowed to keep running? It may sound like I am complaining and if it does, I am. I do not want this to happen to anyone else.

I had been receiving Surewest bills at my current address until the switch. They show no activity on the account from the time I called to cancel, but refuse to adhere to my request to cancel the account. When asked to supply me with the contract that I apparently entered with them in August, they say they cannot. I now owe well over $150 and cannot get any help.

Technician came out on 5/4/09 to set everything up. We found out all the TVs in the house will not work without additional boxes. We need to add on and additional $3.99 per TV per month for them to get service. I called the 888-553-1555 number and spoke to a Mr. **. He told me the same thing the technician told me, but he could throw 2 boxes in for free for 6 months. I asked to speak with his manager and I was told that someone will call me back in 48-72 hours! I talk with my husband about everything. We decided we can go down to the 3 DVR boxes and 3 additional boxes for the other TVs. We told the technician and I called back into the 888-553-1555 number. Now I was told the 3 DVR boxes are not on the account for free for the 2 years!

I then looked up and found the corporate number (212-395-1000) and spoke to a Ms. ** in Consumer Relations. She pulled a Mr. ** on the line. Even after going through everything I have been through and what was quoted, they would only give me 3 extra boxes for free and 1 DVR box for free. My bill would be probably $160 a month (more than what I currently pay for Comcast). They would also track down Cierra ** (the person who originally sold it to me) and make sure she is trained. I asked Ms. ** if she as a consumer would want to pay more going with Verizon or stay with their current provider. She said probably not.

Comcast has representative from their company quoting and making contracts in their behalf, but they will not honor them. Nor do they have any checks and balances for the consumer to confirm the billing portion after the verbal phone contract. They only confirm the setup. Their practices are deceptive, they use bait and switch tactics, and they do not stand by their agents when they do wrong. The consumer is the victim. From what I was told today, this happens to many new customers and a class action lawsuit should be brought against them. As of 5/7/09, we have phone service going out, but no phone service coming in. It appears to go directly to a voice mail. I’m calling Ms. ** about this issue today. I want Verizon to stand by their agents and honor their contract they established with me. If they do not, I am willing to be part of a class action lawsuit against Verizon.

Verizon refuses to have a supervisor call me to discuss this, and none of the representatives can explain why the data charges are showing up. One representative told me the only way to stop getting these charges was to pay for a "block" on my phone. I am getting nowhere, and no one has any answers. The only things I do with my phone are to make calls, and send a text message or a picture. The text messages and pictures always show up under their own billing category, and these charges are correct every month. However, when I receive the bill every month, there are megabyte charges listed as well, and I cannot get anyone to explain to me where they are coming from!

My total cost was only $54.61. How come they did not charge me the tax according to the original price? I don't understand what Verizon Wireless is trying to do. When I asked, I was told by their customer service representative that they are not sure and I should just send a feedback to the company. I don't think this is going to help much. Any opinions? Thanks so much.

I asked to speak to a manager and was told that all the managers were in a meeting and that I would get a call back. Needless to say, I am not holding my breath. I would like immediate action taken against them. Why should it be my fault and affect my credit because they made a mistake on their end? Please advise me as to what I can do to get this resolved immediately. I am trying to purchase a home and do not want this showing as a negative impact on my credit.

The associate (very cordial) advised that this was their process and I would have to call back and wait to cancel my service. Ok, I must really be missing something. Can anyone help me with this? I owe Verizon $0. I believe they are trying to hold their customer hostage. Even if such a process regarding porting exists, shouldn't they disclose this information to their customer? I was so aggravated, they caused me to have an asthma attack, and my blood pressure went through the roof.

When the second bill came, they jumped the price up over $100 with no explanation. Back to the phones. It was over an hour, just to get to a person who transferred us to someone else, and that person transferred us to someone else (bad connection, in the Philippines, again, could barely speak English). On top of everything else, there is supposed to be a rebate. We filed electronically, and got confirmation. But it won't be credited (if it ever is) for at least 12 weeks. Funny, when we pay our bill electronically, they take our money instantly. What a joke. Get those people off the commercial and put them back to work! It's the worst customer service experience in my life!

I was on a Mexico cruise ship this past month and I did use both my cell phone and broadband service while in ports. I used the satellite service on the ship when out to sea. I immediately called Customer Service to inquire about these charges, and after being transferred several times, finally asked for a supervisor. The first supervisor I talked to informed me that my wireless internet was not covered in Mexico. When I explained that I was told that by the salesperson in the store, she told me to call the store and talk to the person who gave me that information. I told her I would do so and asked that she call me back in 30 minutes as she was unable to give me her callback number. I called the store and they have never heard of a person by the name of Armando ** in the Port Hueneme store in California. I waited for a call back from the supervisor, and never got a call from anybody.

I then called again the next day and asked to talk to Veronica which was the supervisor's name and nobody had ever heard of her. I asked for another supervisor and she told me that all I needed to do was call the satellite store again and ask for the manager. I was informed that they had the capability of refunding my money if they gave me incorrect information. So, once again, I couldn't get a callback number for this supervisor either. I then called the satellite store and asked for the manager and was informed that store didn't have a manager. So I asked the person on the phone who could issue a refund to my account and she informed me that nobody in their store could issue refunds to anybody. So, once again, I called Customer Service and asked for a supervisor. This time, I got a smart-mouthed man and was treated rudely. He informed me that in no way was anyone going to give me a credit because it came down to a case of he said, she said and how did he know I wasn't a liar.

After several more rude and smart-** remarks, I told him I either wanted to speak to someone else who was capable of issuing a credit to my account, or I simply wanted to cancel. He told me to go ahead and cancel nobody was going to pay any attention to me. It was at that point that I told him to cancel my account, and informed him that I had no intention of paying for any more services or invoices from Verizon Wireless. I have never been treated more rudely in my life. I've been a good customer to Verizon and no business can get away with treating customers as he did. I am a business owner myself, and I bend over backwards to keep my customers happy and satisfied. I have no intention of paying a single cent more to Verizon Wireless, and I guess if we have to, I'll see you in small claims court.

After contacting customer service, my plan was changed to one that was $5 more for 1 month; which allowed contact with Verizon customers. After credits, I'm supposed to be charged $45-50 for March (never mind that I was misinformed by a greedy salesperson) and returned to my former plan for April charges. The fact that I was misinformed about the base rate, and I am being charged $35.96 rather than $29.95 as promised, is being totally ignored no matter what I say.

The $5.97 per month overcharge on my contract for 2 yrs totals to $143.28. My initial payment was $51.88 (about $12 over normal charges) due to other charges. I'm including a $50 charge for the phone. Initially Verizon said there was one that met my needs for no charge, but when I signed up they were out of stock. In the process of signing up with Verizon, I received an ad from AT&T showing one that I wanted for no charge. The misinformation on contacting Verizon customers will cost me $15 for March 2009 only with fees, even w/ adjustments. The minimum extra charges, over those of remaining in my current AT&T plan with a new phone, include a total of $220.28.

I called the Verizon Customer Service and the first representative informed me that since I received a new phone, that changed my date. I informed him that it was a manufacturer’s defect and I have up to a year to get it fixed or replaced; he said he was going to talk to his supervisor/manager, but all he did was disconnect the call. I called again and the representative informed me that there is nothing they can do on their end; I will have to return the phone and get it reinstated back the way it was. I was then transferred to the NJ store where the transaction took place, and Dan (manager) informed me that since they did not have a manufacturer replacement phone, they gave me a new phone, and that will change my promotion date by 20 months. I informed him that the representative did not tell me anything in that nature, and how could he take this upon himself and do this. He informed me that I authorized it and there is nothing that can be done.

He told me that what the representative informed me of going back to the store and getting my old phone back and giving the replacement phone back was incorrect, and they cannot do that. I did not agree to this or sign anything. He then said to call on Wednesday to speak to the General Manager, named Ross, to see if he wants to reinstate the prior date of 2/28/10. I called and spoke to Ross and he informed me that on the note, it indicates that I said I wanted a new phone and was very upset. He also informed me that there is no Dan working there as a manager. I then told him that this store is not trustworthy, since everything is with lies. Then he also said that they did not have a manufacturer return phone, that is why I was given a new one. He said there is nothing he can do because he is going with the notes.

I told him if they did not have a manufacturer phone, they should have told me and I would have gone to another Verizon store; he said they would have done the same there. I also said that the phone is under the one-year Manufacturer Warranty and also am paying the additional insurance, which also covers manufacturer defects; and he said that has nothing to do with this. What is done is done.

I called the Verizon Customer Service and the first rep informed me that since I received a new phone, that changed my date. I informed him that it was a manufacturer defect and have up to a year to get it fixed or replaced. He said he was going to talk to his supervisor/manager but all he did was disconnect the call. I called again and the rep informed me that there was nothing they could do on their end. I would have to return the phone and get it reinstated back the way it was. I was then transferred to the NJ store where the transaction took place and Dan (manager) informed me that since they did not have a manufacturer replacement phone, they gave me a new phone and that would change my promotion date by 20 months.

I informed him that the rep did not tell me anything in that nature and how could he take this upon himself and do this. He informed me that I authorized it and there was nothing that could be done. He told me that what the rep informed me of going back to the store and getting my old phone back and giving the replacement phone back was incorrect and they could not do that. I did not agree to this or sign anything. He then said to call Wednesday to speak to the general manager named Ross to see if he wanted to reinstate the prior date of 2/28/10.

I called and spoke to Ross and he informed me that on the note, it indicated that I said I wanted a new phone and was very upset. He also informed me that there is no Dan working as a manager there. I then told him that this store was not trustworthy since everything was with lies. Then he also said that they did not have a manufacturer return phone; that was why I was given a new one. He said there was nothing he could do because he was going with notes. I told him that if they did not have a manufacturer phone, they should have told me and I would have gone to another Verizon. He said they would have done the same there. I also said that the phone was under the one-year manufacturer warranty and also was paying the additional insurance which also covered manufacturer defects and he said that had nothing to do with this. What was done was done.

We argued back and forth with them for awhile, expecting that they would eventually find the phones and correct the charges. They never did, and then sent our bill to collections and cut off our service. In order to restore our service, we were forced to pay back the full amount ($432.36) for the phones, plus a $15 per line reconnect fee ($60 for 4 lines), a total of $492.36. Verizon continues to state that they have never received the phones, even though they were sent back to the address in the provided envelopes.

When I saw the internet was not working well where I had moved to, and that I was having to call in every month to clear up the billing, I decided to drop the internet service, and finally, my own cell phone (despite the fact that, going back to January 2008, I had started disputing charges and requesting and then re-requesting every month that all possible locks be put on our phones so no extra charges could possibly be attributed to us). I only kept my daughters phone, again, with all kinds of locks on extra services, because she loves the phone. In the process, addresses, billing phone numbers, and attempts at One Bill Pay all took place and, I believe, account for the duplicity of payments on my end and the opposite on Verizon’s end, erroneously leading to collection.

I look forward to hearing from you, and I appreciate your disposition to listen, analyze, and finally clear up matters. I have been found to have bilateral breast cancer, and I really don’t feel I have the energy to continue struggling over these issues with anyone, nor do I want to take them to the Consumer Protection Division of the Attorney General’s Office. Consequence: Credit rating and ability to buy a house, plus many a lunch time, two or three times per month, trying to clear these issues with different people in Verizon to no avail and despite the existence of bank statements as well as Verizon's own payment history

Copy of the letter sent in early 2009 to the Collection Agency and Verizon: "According to a letter received from The CBE Group, dated February 12, 2009, and to my own Equifax Report, I owe Verizon the sum of $797.81. I have disputed this issue with Verizon over the phone a number of times in the course of the last year to no avail. Hence, I have attached proof of payment (actually, overpayment) to Verizon throughout 2008. The typed Payment History I attached has been downloaded from Verizon’s web page. The handwritten dates and sums are additional amounts I paid to Verizon; which have been omitted in their payment history of my account. As proof of these latter payments, I attached the bank and credit card statements corroborating such an affirmation.

I have already asked both Equifax and Verizon to correct their information. I have been asked to wait a given period of time, after which, I will go to the Better Business Bureau and other consumer protection agencies. The information regarding my payments can prove, beyond any shadow of a doubt, that both Verizon and Equifax are currently harming my credit history; which is driving up for me a number of other costs. I sincerely hope you are in the capacity to help clear this."

In March 2009, I received a dunning notice from First Revenue Assurance (collector). I immediately contacted Verizon Wireless Billing dept. and was told this account had been closed and they did not have access to that information. After a few emails, I received an email from a Verizon rep with a phone number to Verizon Wireless National Recovery. I called the phone number and answered the prompts. I was forwarded to the above-named collection agency where I paid the amount owed ($100.77).

Today, 04-18-2009, I find I have credit card accounts going to default interest rates and credit lines being reduced. I pulled my Experian credit report to find this Verizon bill listed as a charge off. I want Verizon to delete the false/inaccurate information from my credit report and if, indeed, there are any fines that can be imposed, I would like to receive some kind of compensation for my time and the damage this has done to my other accounts, interest/credit scores.

I am a farmer and rely on credit to pay start up costs this time of year! Thank you for your time. I realize you are not my private attorney, and also believe consumers should be protected from these predators and if the state and federal government is unwilling to put forth some consumer laws with teeth, then at least, they should lend some kind of protection to the victim (in this case me). I appreciate your taking the time to help me.

I don't think I want to do business with a company that mentally and physically abuses their employees. One guy said it meant he would only get to be home with his kids for a day and half. He said it would be like only involuntarily getting one day off a week. They asked me if I needed help, but I told them I was just looking. They mentioned that in that particular store, they get punished and have to come in at 7am and work the entire day every day. That does not sound OK! Where are these people’s rights? One girl said she'd quit but she was too terrified to try to find another job. They said that it was amazing that the company was going to approve such a punishment for an entire area. They said they wondered if everyone would fit in their store for the continued Wednesday punishment. The ultimate consequence is customers like me are still going to receive bad service because the employees are being worked to death. It is absurd! Warning to all! Don’t shop Verizon on Wednesdays or at all!

So after speaking to the manager after they basically called me a scam artist, they decided to give me a Samsung Omnia smartphone that cost $500 when all I wanted was a phone that worked. Well, guess what. The Omnia didn't work either. It randomly shuts itself down during the day without warning and with full battery charge. So they sent me another with the same issue. Their support knew of the issue, but just wanted to keep giving me more junk phones. So, basically I have had no reliable business device on my main line for 3 months. I told them I need a carrier who stocks devices that work and wished to cancel their services and they insisted I pay them $150/line in cancellation fees. In the meantime, I am forced to use a 4-year old phone as my main business line with no email or internet capability.

This is a total scam. For the date of purchase until this is ever resolved, they're investing my $50. I'm sure less than a third of the customers even bother to mail in the rebate and then how many more are having their cards stolen before they arrive (if it was ever truly sent in the first place). I wouldn't be surprised if Verizon has some deal with Target so they can say your card was used at Target. I think Verizon makes millions a year on this rebate/fraud scheme. I would be happy to join a class action suit against Verizon on this. The best way to contact me is by my email.

About 2 weeks later, the screen on the outside broke (while in the case they sold him) but the phone still functioned. Pretty indestructible, right? Then a few days later, it stopped working all together. We tried to exchange the phone for the one he had wanted, but they would not do it as they said he damaged his phone and would have to purchase another one at full price. I called and complained about the salesperson who had sold this phone under false pretenses and told them that since we were in the first 30 days of the new contract, that we had to sign that we wanted out. Finally, we got the activation fee waived and the supervisor was supposed to check back the next day to make sure we got the phone switched and cancel that account.

Today, I called again because we received a bill for a month of service. The billing cycle ends on the 23rd of the month, the call to get the phone cancellation fee waived was placed on the 21st, and the follow up call (because the guy never called back as he said he would) was on the 24th - one day into the new billing cycle. I spoke to a very rude customer service agent who said we had to pay that no matter what since the cycle had already started. I explained to her that that was stealing as we didn't have access to that account since it was canceled and that it needed to be pro rated for the one day. She would not do anything about it so I asked to speak to a supervisor.

After about 10 minutes on hold, another very rude employee got on the phone to help. I explained what happened to her as well and she had the same answer, but the reasoning she gave was that we were paying for a whole month's service because they waived that activation fee so we had to pay something to make that up. I told her we would pay for that one day but that would be all. She said they would just turn the account over to a credit agency and we would have to pay them plus their fees.

I feel that we are being completely taken advantage of and that Verizon is trying to steal from us for the remaining 29 days of that month that we did not have their service. What kind of company charges for things they do not actually provide? Someone PLEASE help me get to the bottom of this. We will not be paying for services not received.

So unless you have a data plan, you can receive a picture or video, but you cannot view it unless you want to pay the data cost. I still do not have a clear idea if sending a picture/video is billed as data usage or not. To me, this is deceptive when in their ad they say unlimited picture and video messages. Not being able to view it without paying more money sure does not seem like unlimited picture/video messages. What is the point of being able to receive it, but not view it?

Actually, out of the three years I have had my phone, I just learned to put someone's name and phone number in my phone. If there is someone else who has had this problem, they should come forward and say something because I believe that either there is some new technology out there that lets someone use other people's texting or Verizon Wireless is stealing from its customers. They did say that they would take $25.00 off my bill when you still have to pay around $300.00 more than your regular bill. Something has got to be done. I am ready to close my account due to this mess. But I need a cellphone so I guess I will do some shopping around.

After another 10-20 minutes of waiting, a completely new person asked me, "How can I help you today?" This part of the phone call ended with the, "We can't find your records, let me transfer you." I talked to 7 different people over a course of 3 and a half hours with each talk ending with a "We cannot locate your records," or a "let me look that up." The last person told me that the Cancellation department closed two hours ago and that she does not know why I was transferred to the Verizon FiOS department.

My second complaint is from a cancellation fee of $79, which is over two months of service. I did not know about a cancellation fee (which would not have applied if I cancelled two weeks later, and not had to pay because I already paid for that month). Regardless of the fine print, the customer service agent told me I would not be charged again, and that my account balance was $0. The next month, Verizon charged my account for another month - when I called in, the agent told me that Verizon forgot to bill me a few months ago and was doing that now. He told me that my account balance was now $0 and that I would not have to pay again.

This claim seemed right and matched my credit card statement, but I did not like having to call in and wait again for the misunderstanding and mistakes that commonly develop in Verizon. After another month, I was billed the $79 cancellation fee (which I did not expect). When I cancelled, the agent told me I would not have to pay anything else (and therefore did not warn me that waiting two more weeks with no additional charge would have saved me $79). The second agent who explained to me my latest charge told me also that I would have no more charges to my account. The third agent in this final month apologized for the mistakes of the previous two agents and is now telling me that I will have no more charges to my account.

What the hell am I supposed to believe? These are my two worst experiences with Verizon, but I have had at least 10 problems with them, and would never recommend Verizon to anyone anywhere.

When I got the bill, they had charged me the full $83.18 amount. I called and tried to get in to my account to get someone on the line but it said that it was no longer active and I hit zero number to get customer service and it took them some time to pull my account. I asked why I still owe $83.18. I asked the last time I called if it was going to be prorated and she said, “Sir, we don't do that.” I said, “This is what you’re telling people that you do and then not do it.” I called several times after that to pay the account of the prorated amount of $46.08. That's the amount I should have paid or somewhere around there, give or take a few. The times that I called the customer service reps transferred me to pay the bill on the automated system and it did not work because of my account being not active anymore. This is what made me really mad and now they sent my $83.18 bill to a debt collection company. I am mad that it came to this and now I have to pay $15 service charge.

Well in my frustration, I went in to the store (2/14/09 & 2/15/09) and I told them to just give me a full refund on my phone and accessories I purchased ($271.69). They asked to see my phone, and immediately opened it up and within 1.5 seconds handed it back to me and stated I cannot refund this phone because it is scratched. Well, the fact is - the phone is currently in the exact same shape as it was when I purchased it. They told me it had to be approved by Carlos the Store Manager. Well, I have also been trying to get a hold of Carlos the past 3 days and get "He is with a customer" or "He is not in" or "He is on a conference call". He has yet to call me back!!! I truly believe that the entire store is in on this scam and ALL Consumers should avoid this retailer. I would like to know if there can be an investigation on this store and its personnel ASAP.

I AM TOTALLY upset that this company and it turns out other wireless companies do this as well. I should be able to purchase any phone I want and decide for myself what features I will purchase. When you buy a TV you don't have to get a satellite or cable! I should not be forced to spend money on something I do not need or want because I want a nice phone. That is my main complaint.

The other thing that made me really furious was that I am perfectly willing to buy another phone but I would only do that at the contract price but I did not want to extend my contract and they would not let me do that. The Blackberry was bought under the assumption that we could cancel service and in fact we were able to cancel internet service for several months. I do not feel I should have to get another contract when the Blackberry was purchased under false pretenses. I would have gotten a different phone had I known about the internet.

I feel that they are trained to give you a run-around and keep transferring you from department to department until you get irritated enough to just pay what they are charging you. It is not acceptable to me to be put out because a customer service employee forgot to note the promotion code in my account. I have talked to everyone in every department and have yet to get any result. The internet department is the only group that I was able to work with or talk to.

This last time I called I explained how frustrated I was that I keep having this error show up on my bill and I was told that this would be the last time they would remove it and if it shows up again I will just have to pay for it. The charge is absolutely not mine, I never lend my phone to anyone and no one else has access to it. I just imagine if they randomly throw a $1.99 charge to all of their customers every now and then how much extra money they can bring in, especially because how many people will take the time to call in and dispute such a small charge? I've filed a complaint with the PUC so I hope there will be more accountability on the part of VW with regard to their billing procedures in the future. I don't think it's right that they can place a charge on my bill that can't be proven but I am expected to pay for it, and I would guess I am not the only person this happens to.

The last time he called to complain about extra charges, the guy from Verizon would not work with him, so I got on the phone to see if he would listen to me and he wouldn't budge even though I told him I had never even heard of the names of the 3 things they were charging me for. I didn't know if they were games or what they were, but he didn't care. So at the end of our conversation I asked him, "So everything on our phones are blocked now, texting, internet, games, everything," and he said, "Just a minute, okay yes; everything is blocked," and wouldn't you know it? On our next bill, there were, Get It Now, download charges. So, we have decided when our contract is up in October we are cancelling and switching to another company. I have had other people tell me that they too receive charges for things on their bill that they didn't do. I would not recommend Verizon to anyone.

I don't make that kind of money - I was not intentionally using this service, but I accepted responsibility for the outstanding amount, a very expensive lesson. The person I spoke to at this point (November) stated that this happens all the time and that is why now when people purchase a smart phone, they MAKE them sign up for a $29.95 a month internet service whether they want to or not. The woman I spoke admitted from looking at my past history that this was very unusual for my account and then kept insisting that someone must have been using my phone. It was in a suitcase. So I have been paying extra every month since November.

I get paid once a month. I work in academia - I don't make a lot of money. Verizon keeps calling me and demanding payment in full. The outstanding amount is down to $128, I just made a $200 payment yesterday, but they are still going to turn my phone off if I don't pay them the $128 plus my monthly amount that is due on the 16th even though I won't get paid again until March 1st. I understand they want their money, but I have made a good faith effort to pay them what they have billed me even though I don't think I should have to pay this amount in full. Clearly, because they have instituted this mandatory $29.95 monthly charge for anyone that buys a smart phone, this implies that I am not the only person this has happened to. I believe the phone has a design flaw. It isn't like I haven't been paying them at all.

For the period from 11/27/08 through 12/26/08, I was billed $190.00 for 10,427 MB of data usage when in fact I only used 1,447.8 MB of data usage during that time period. For the period from 10/27/08 through 11/26/08 I was billed $23.50 for 5,214 MB of data usage when in fact I only used 1,331.1 MB of data usage. I have printed the logs of my account usage from the VZAccess Manager usage meter that proves the amount is an overcharge, and I would appreciate very much if the disputed amount would be credited to my account. It should be noted that I have a monthly allowance of 5120 MB of data usage under my current $59.99 Data Access plan, and that amount is prepaid monthly on my cell phone bill.

I am prepared to pay the approximate undisputed amount of $140.42 before the due date. However unless you make adjustment to my total bill in the amount of $1,597.16 within the next 10 days, I will simply be forced to litigate this matter in my local small claims court in Polk County, Texas. This is my final demand.

Mid-December 2008, we decided to go directly to Ver office in Pitt and OR (she lives in Oregon and we planned to visit some places in Oreg from the day, Dec. 20 to Jan 20). In Ver-Pitt office, I bought a $39.99 Samsung phone. I agree with the connection fee $35 for the wireless plan at $29.99. and with the Gov taxes. The teller told me that the monthly charge of my plan would be $36 plus cents. When I ask the receipt comes the first dirty trick: the receipt was not a plain one; it was a very long one in a set of three. I noticed that in the section service fee "new plan" they put $6.00; this, added to my "monthly advanced service fee" of $29.99 made an estimated monthly bill of $35.99. I thought it included all the taxes and it was fine to me. It was not the case, the Ver plan was to change $29.99 by $35.99 and then add the taxes, so the estimated billing for next months after the 1st one would be $45.32 (not 29.99 plus taxes).

They even make an estimate on the first billing: $91.54. "I don't understand this," I said. "Don't worry, this is only an estimate. The real amount will come in a letter that you will receive before the 1st bill." So, the receipt was used to accommodate the customer mind the fraud they were preparing in the 1st bill. All these estimates proved to be wrong later on. I should have not signed this long receipt, request a flat receipt and wait for the written agreement to study, check and sign it. But they forced me to sign an agreement with wrong estimates and forged cifres in it. Dirty trick and my first big mistake.

Jan 21. This day I went to the Post office to request all my mails from Dec. 20th to Jan. 20th. There were no Verizon bills on it. I demanded to check carefully. "No Verizon bills" was the answer. Day 22, Jan. 2009, I got a letter from Ver with the agreement for $29.99 on it. This letter was issued on Jan. 13. Here again was added the possibility that the taxes might be more than $10 and also more than $10 their "surcharges". So this letter was not the agreement to study and sign it but a doc to legitimize the first dirty trick (the receipts). Interestingly, this doc said that the "surcharges", will be a little less than the taxes. The most important info in this doc was that I already signed the agreement and if I don't accept the coming bill I will be charged $175 for early cancellation. So, this doc was just a reminder that I am in their trap and if I plan to get out I will be charge $175. So, besides fraud, intimidation, like the Al Capone Mafia.

I was really intimidated, I couldn't find a lawyer. I let them notice that I cannot afford to pay more than $36 for the plan of $29.99 I signed; that they promised that it will be $36.99 the monthly charges at the worse. That it was not my fault the problem with the bills. Then I came back in the afternoon to insist in sending me copy of the bills and rid of all the late fees. This person told me that the company already decide to rid of all the late fees since they also detected problems (one of the bills was written "returned to the sender") when I was in Oregon. Why they did not call me or send a written mail to my phone? They could not answer but they promised me that the bill will be in four days at my house (Jan 29) so I decided to wait.

Tuesday, Jan. 27, they cut my service though they promised to wait until the day 29 (Thursday). I complained and they said that I could have paid by internet. I know this kind of trick: pay first and ask questions later. If the company makes a mistake, they will not correct. If I made a mistake, they will double the fine. I said that I am going to wait for the bills. The bills arrived to my house. The first bill was a nasty break to the contract. I talked with the person in the Ver office at Pitt. He told me that the first bill will be high because they will add to the $29.99 the $35 fee for activation and the Govt taxes that are $7.48. If we add this, it would be $72. 47 and not $85.97 as VER charge to me. The worst was that the Monthly charge was $35.99 and not $29.99 as I signed. How they got this amount? By adding $6 as current calling plan (new plan) to $29.99. I did not sign any agreement in this regard.

What I signed was a receipt full of inaccurate info (the surcharges are here higher than the Govt taxes; the estimation on taxes and the next bill were also wrong). That receipt cannot be taken as agreement. They told me that they are going to send me the agreement proposal by mail (the one that they issue on Jan 13). They never sent it and I have until Feb. 13 to dispute or cancel this contract, according to a person in the Better Bureau of Business. The 2nd bill takes for granted the mistake of the first bill: the $35.99 that does not appear in the Contract Ver sent on January 13. In addition, they add the fee that is supposed to be deleted when Ver realized that the lost bills were not my fault.

Summing up, should I need a lawyer to dispute this case? Or should I go first to the local media and denounce Verizon Wireless for using these billing dirty tricks. My plan is to make effective the Agreement Verizon issue to me on Jan 13, without the cancellation fee $175 that was conceded to similar cases since 2006. They break the agreement and I'm entitled to an early cancellation without fee. See Verizon Wireless cuts early termination fee, since 2006 in Consumeraffairs.com. I need an advice from lawyers dealing with these cases.

I retired in July 2008 so I canceled my contract with Verizon. I feel that they broke the contract by not refunding my money in prompt manner so I have not paid the fee. I offered to pay half but they would not accept that so I refused to pay anything. They have turned this matter over to 2 different collection companies. I still have not paid and don’t intend to. I have my bank accounts to prove I sent too much money to Verizon and can prove with the lady at the bank.

They rebilled for a new third in November; always there's additional usage charges. They said they bill me a month in advance? How, I don't know. How can they predict the usage a month in advance??? What I need to see on my bill is $117 a month so I want my money and a refund for the new I bought if they cannot fix their billing problems. When I called I talk to Financial Services. They could not locate my payment and I had to talk to their Treasury Department? Why??? What's wrong with customer service? Then they switch to another department and that departments tell me I have to talk to Financial Services.

So I cancelled my account and found a provider that had coverage in the area she would be traveling to play in games. Two days later, a Verizon employee called my daughter and said there was a contract. I then called Verizon and they told me I was under contract. I asked for them to send me a copy of the contract and was told there was no written contract and they would not be sending any documentation to me. The last bill I received, I paid all the charges I owed and wrote a note saying I did not owe the extra charges as I was told I had no contract. Each month I would send back the bill saying I did not owe the additional charges. Eventually the bills stopped coming and I assumed someone at Verizon read my file and realized I did not owe this cancellation charge.

To my surprise, my account was not corrected but turned over to a credit collection agency. I would like to add that I have never in five years received any written communication from Verizon, even though I wrote them many times. Every time a collection agency contacted me I sent them my documentation and I would not hear from them again for a period of time. This is a totally a bogus debt. I could pay this amount, which has ranged from $209.11 to 156.83. I do not owe this at all.

I want an apology - because all responsible companies should provide professional customer service. In my case, there was no customer service. I also want my credit profile corrected. I do not owe you a cancellation fee, your company twice gave me incorrect information and I acted on that information. I pulled my credit report and Pinnacle Credit Service says it was first reported 12/2007. This is the debt dating back to 2003 and I have had my credit rating impacted by this cancellation fee that should never have been charged.

I also contacted by letter, William **, the General Counsel about my problem. I did not hear from him but a Patrice ** contacted me. She was polite but offered no relief but after five years I was promised the documentation of this contract and she would send me a letter. Of course, I never received that letter I am still waiting one month later. I have filled a complaint with the FCC. This is not about the small amount that I owe, it is about customer service and that I was told I did not owe this and I do plan to continue this journey because this is a bogus debt. I have spent too much time and effort but do believe as appears on your corporate responsibility page "The Verizon Commitment is to put our customers first by providing excellent service." This did not happen in my case.

When I called Verizon I was transferred 3 different times. I finally spoke to someone named Shawn who said I need to go back to a retail store to address the issue with the phone!! I explained to him that the store couldn't help me and at this point all I want was a phone of equal value since I had since read multiple similar complaints of the Samsung Glyde and did not want the same exact phone. He again told me to go to the store and when I questioned him as to how this would help me he hung up on me!!!

Frustrated I called back in 15 mins and then I was told I had to have a credit check ran to start my own service although my line was in contract already... Then I was told there would be a deposit of $120. So with this runaround and the rudeness I encountered I finally said I wanted to take my service elsewhere and they said there would be a $85 fee. Well if my number is in contract why the deposit fee.

Two weeks later... I was moving to another state and trying to find work. I finally call to just pay the deposit and get on with it. They tell me now that my ex didn't pay the bill so now I cant take my number till he does and/or it will be disconnected. Because he is liable for the account. BUT he already gave the assumption of liability off on my number... So now WHAT???? I cant afford to pay the bill and the deposit. They are giving me no options and I have never been treated so poorly.

I told her I got a one year price of $319 and the November one was $2?? or so (I do have receipts). BESIDES: It's their mistake for not asking me to sign the agreement! Why do I have to add three months to my contract or pay $181????? Does that mean they can wait another month or more to send a letter and I take the hit? As usual with Verizon, I could not get a supervisor on the phone. Thanks, hope you can tell me what to do next.

By January 26, I still had no response whatsoever from Verizon. Thus, I again called Customer Service. This time, I was told that I would have to upgrade my equipment, or else, pay the termination fee. No reasons were given for the lack of communications following the first complaint. I will gladly pay the termination fee, just to get rid of having to deal with such a horrible company that has no regard at all for their customers!!

After emails and phone calls, one month finally was credited. However, the following month was not. I've paid my bills to Verizon on time, but they show me overdue and are billing late charges. I gave up trying to solve the problem on the phone and on their site and have resorted to regular mail. I sent them proof of payment documents from the bank. In over 3 weeks, I haven't gotten a response. I haven't paid any of their overcharges and will not.

My last contact with Verizon was in August 08, and, to my understanding, they had closed my account and would send me a final bill for service that would finish out my soon-ending 4-years (?) of contract. That was the last I heard from Verizon... till today. A representative of their company stated today that they had received several (6??) of our bills back in the mail in the past 6 months. They were aware that we were not getting our bills. (I...ah...wasn't. Let's face it; life is busy, and if you stopped receiving a bill you thought was finished, you wouldn't wait beside the mailbox and neither did I). They made no attempt to contact us in any other way, or correct the address issue.

After not receiving a bill nor any phone or email contact - from "America's Most Reliable Network".... for 6 long months (they have all our work, home, new cell, email info, everything...even our street address!), it was a complete shock to hear today that our account was (obviously) 120 days past due and we owed Verizon for 6 months of (no) service!! At first, I thought this was a bad joke. But since the representative was not only rude, demanding, and unhelpful, it was quickly obvious there was no hint of the former Verizon Wireless Customer Care I found so helpful and professional back when I was still a Verizon customer in August.

Even more shocking is the fact that Verizon reactivated my phone from this account sometime after we "closed" and deactivated it in August on a separate personal account for someone else. We don't even have this phone anymore!! We got rid of it in... yes, August. With egg on their face, they incorrectly stated that this was impossible, till they checked the serial number against their records. Yes, it is an active phone for someone else's account.

We are good, honest, hardworking people who pay their bills on time. They seemed to know how to contact us today, but why they waited this long is beyond me. Perhaps 6 months of late fees... the only thing I can imagine. Today, they stated that my account was still active and they could bring it into good standing for only 6 months of back payments. How ludicrous!! Still active? Are they nuts? Are they listening? It was well-documented that we have poor service in the area we live and work, and after being a Verizon customer with such terrible coverage from "the most reliable network" for years, it was time for a change. This was stated to them in January 08 when we called and spoke to their representatives about the best and most painless way to end our contract.

(The best way at that point was to switch to the cheapest plan, and pay the $20 for 8 months... cheaper than trying to get out of the contract which was $175 right away, just in case anyone wants to know. ) However, BEWARE. Paying for 6 extra months of service we didn't receive really isn't looking like the best deal after all, but a nice farewell gift to our old friend. They offered to knock one month off our bill, which is really just for NEXT MONTH ANYWAY! I am SO not kidding. I felt we, at most, owed for 2 months of service which would've finished our contract and been the bill we should've received after our conversation in August. Of course since they bill a month ahead, this was still a month more than they might really deserve... but I was talking to the hand by then.

My husband (a Deputy) had to get on the phone and try to calm the guy down and reason with him, who was bordering on belligerent. It took 10 minutes of trying to ask for this guy's supervisor for him to finally get someone to talk to who had any customer service skills at all. The representative was just plain unprofessional, and what I would deem an embarrassment to the Verizon Corporation, unless this is part of Verizon's new way of conducting business.

The reason why I was returning the phone was because the phone had a total memory defect and the corporate Verizon store told me it could not be fixed. The phone that I would have to pay $180 per month to use was unusable for eight days. I explained to Slick that the phone was going to be garbage; what would it matter if there was a tiny scratch on the phone? You had to hold it up to the light to even see it. Then I told SLICK to take the cover off of the new one and switch it with the one he sold me. I was willing to exchange it at that point!!! He called security. I stood in the middle of the mall for an hour, explaining my experience to other would-be Verizon customers. The Kiosk closed early. Sorry, Max.

We didn't get a name and were told that the contract expired in the middle of the billing cycle, therefore they could not stop the plan until the following month – November 15. We were informed that Verizon doesn't prorate their usage or billing. I ask for a final itemized bill to be sent at that time and was told that wouldn't be a problem. Nov. 1st the bill came delinquent for a month and billed for Dec. We called customer service and talked to a Daniel. We were told no, they can't give last names for record verification. Daniel assured us that the phones would be turned off and the bill corrected. Jan. 3, a new bill came in $218.89 with $119.00 delinquent and billing for the next month again. We called and talked to Jackie again no last name. He assured us that the $106.91 would be taken off, the phones would be turned off, and we would finally receive a final bill.

Today, I received a call from delinquent accounts. Bethany informed me that we owe $218.89 plus additional late fees, reconnect fees, and that the bill is being turned over to collection that my service is terminated for non-payment. When I tried to contest it, I was told to hang up and call customer service. When I explained that that didn't do any good, we had tried that repeatedly. She again told me to call customer service, that the bill was being turned over for collection and hung up. The whole inoperable mess has cost us in excess of $1,500.00. It was always paid on time with a draft even when we used less than 100 minimum a month. I just want people to know how poorly Verizon treats its customers.

Each month, the customer service agents tell me a different story and that the charges may be for this... or may be for that. They are never sure what exactly the services are that we are paying for. ARGH! I have requested each month to let us out of our contract so that we can go to a service that does not manipulate their customers like this and they tell me that I have to pay them $175 per line for 4 lines. All I really want is to get the service I pay for and not pay for the service that I have requested not to have!

I made a report of this to National Security and Social Security who told me to report it to the three credit report agencies. A couple of months after, BCR a new collection agency contacted me about this bill. I was told that I could pay $600.00 off an $800 bill. I was on my last payment and it did not go through due to no funds in my account. Now they want me to pay full payment. At the moment, I can’t afford it. I have already paid $556.00. I am working 1 job of 5 hours, going through a divorce and have kids. I can't afford it. I need your help.

Knowing we had an amount due and knowing roughly what it should be, we paid $120.00. We knew this was probably not the full amount but were not able to figure the taxes and surcharges ourselves. We have now received our next billing statement. It shows that our amount due was actually $124.89. We were only off by $4.89 and they are charging us a late fee for having not paid the full amount due when we were never actually provided with the information to be able to pay the full amount due.

I eventually got a phone call from Verizon saying I was behind on my bill. I told them that I had a trial and returned the card with the 30-day period. I was told to fax them proof of return. I did that and gave them the phone numbers of the people at Costco. I continued to get letters saying I owed almost $200.00. After hours of phone calls and discussion - some insisting that I owed a set-up fee of $45 plus the service fee for the month - the salesman at the Costco kiosk said there would be no set-up fee if the card was returned within the trial period. I spoke with one customer service person who said they'd call Costco to ask their rep at the kiosk to confirm the return (even though I faxed over a copy).

I paid $45 because I calculated that was what I owed based on having the card for 25 days. I received one letter showing I owed about $153.00, and about a week later, one that said I owed $85.51 and threatening to ding my credit if I didn't pay up immediately. I called again (1/6/09) and spoke to SIX Verizon reps. I was disconnected while being transferred once. Finally, they connected me to a customer care rep named Tom who looked over the case and said, "After I reviewed everything, you have a credit of 23 cents." I have to double check that this went through - but why did it take hours and hours of my time and at least 10 phone calls to get to this point? This situation dragged on for 4 months.

I don't know what to do or who to call to get this to stop. I'm wondering if they are tapping into cell phone lines or getting personal information somehow. I called Verizon and they say that number is not longer in service but it keeps showing up on my phone. I don't know but it's getting creepy and annoying. Can someone please help me? This has been going on for the past 3 weeks and is still going on.