Verizon Wireless Reviews

What makes this fact so totally outrageous is that, a few months ago, I had another phone that went through the exact same procedures, but at a different store location, about 30 miles away, and it was free! I realize the Harriman store is privately owned, but ripping people off only gives Verizon a bad name. I truly hope the store owners consider changing some of their policies, however if they don't, I hope they lose lots of business. They will certainly loose mine.

What they gloss over is how you get punched for additional charges on pre-paid phones which really are monthly plans, complete bait and switch. Once you have Verizon phone, you have to keep paying in order to use it. Virgin Mobil actually does what they say, they have pre-paid phone with no monthly charges. Once you buy the phone and minutes, that's it. Once you run out of minutes, you go and buy more, that easy. This is what I was led to believe I was getting. Very poor customer service abd very disappointing to be lied to by Target then Verizon. It's clear this is the sketchy angle they want to take with customers.

I think we should have the right to choose whatever we like without being penalized for it. So I ask, "What is this world coming to?" With my phone when I bought it, Verizon wanted $189.99. I went to Sam's Club and got the exact same phone for $23.00.

That same date, I spoke with a gentleman named Yogi for about two hours, at which time, McAfee was being uninstalled and V.I.S.Suite was being installed. Two hours later, he told me that he would have to continue installation the next day, which would have been at 5:30pm when I would be home from work and able to talk.

Two hours later, no call as promised. I then called and connected with a gentleman named Don who spoke English clearly enough so that I could understand him. He was so patient and understanding, and he completed the installation in about less than one hour! I cannot say enough good about this kind soul.

The bottom line is (thanks to Don!) I will not be charged for the first month of this protection, minimal though the cost is; did not get any assistance from anyone with whom I spoke; and did not receive that which I was promised. So much for trusting what an alleged professional says, especially to a loyal, paying customer, without whom Verizon would not exist.

The very least that I am getting as compensation for this absurd, unprofessional inconvenience is a $10 credit for this first month. The discomfort and annoyance that this caused was far more than $10, but who cares about customers? If it is thought that an attorney would do anything to benefit me, I would love to hear from that person; otherwise, I would not waste that person's time. Funny that the words having to be typed in at the end of this are misplaced income.

I called on 3/29/10 and complained. The rep reported that she made corrections and that I could call back on 3/30/10 and find out the actual amount owed for 7 days of service. I called back on 3/30/10 and spoke with Amber. She stated the same full bill amount with early termination fee, put me on hold, and then hung up on me.

I called back and spoke with Keshonda **. She advised that no corrections had been made the previous day. She contacted Greer, SC and verified that the device was returned. She said she input corrections to the bill, but that I would not be able to find out the correct amount owed until 4/26/10. I asked if there wouldn't be a late charge on the bill by then, and she acknowledged that there would be, but that it would be taken off at that time.

Nobody would allow me to speak to a supervisor, though I repeatedly demanded to speak to one. All I wanted was to find out how much I actually owe for 7 days of internet service, but nobody will tell me.

But since I was a Unicel customer and Verizon took over Unicel, my plan was grandfathered in. So I have been paying five dollars a month for a feature that is included for free in Verizon plans. Though Verizon was "kind" enough to offer to enroll me in a Verizon plan to allow me to have this feature, I would lose my other features unless I decided to upgrade plan to one which included these features at considerably more than I currently pay.

Verizon tells us they are coming out to fix the problem, but every time they do, it is only a band aid of a fix and the problem comes back that night or the next day. I have taken several days off of work to meet them at the house, but they have never fixed/repaired the problem and they have never replaced the wire. One of the representatives told me that it is a very expensive wire to fix. Again, this has happened 3 times over the past 3 weeks. My wife and I are very stressed out due to this. We pay for maintenance fees every month and it is not fair that we cannot have the phone service we pay for. I did note FiOS is available 2 blocks away from my home in both directions, but not at my home. Obviously, if it was available, I would not want it due to our telephone lines. We want a phone we can use and we want the wire replaced.

The store and the customer service center offered to credit us 3 months. They charged us for 10 months. We pay our bills on time. My wife and I work multiple jobs, while putting our two kids through college. Gleaning through all of the utility bills, college Bursar and Bookstore bills, etc., looking for issues is nearly impossible. Realizing this 10 months of over billing, adjusted to seven (remember they offered to reimburse 3) cost us $105.00, we will survive. If Verizon does this to 100K customers, they've made over 10 million bucks on the scam.

They set me up on friends and family plan. The representative said that this should resolve my issues since most of my calls were to the same people. The following month I was right back in the same position. My bill was again over $300. I started calling again and began to research some of the calls which I did not recognize.

They transferred me to the fraud department and they began to call some of the numbers in question while I was on the phone with them. We were not able to verify any of the numbers but they still told me that there was not a problem with my phone and that it was not cloned. I was very upset and so the representative told me to send them my bill with all the numbers in question highlighted for further review. They told me that they would put my account on hold until a conclusion was made and that my service would not be interrupted during this time.

I sent the bill like they asked to Alexander Dr., P.O. Box 5029, Wallingford, CT 06492-2458. The third month, I received another bill for almost $400 and they disconnected my service. When I tried to call out, I would automatically be connected to the collections department. I spoke with several agents and was disconnected on 3 occasions which resulted in me calling back into the collection department and starting all over again.

Every time they told me the same story that they had no record of previous calls and that sending my bill into the Wallingford address was not the way that they handled the situation. They said that no representative should have told me to do this and again had no record of the conversation. I even tried to make payment arrangements with them until it was resolved, but they said that the entire balance had to be made to get my service turned back on.

I have been a customer for over 12 years and have become very frustrated with the representatives that I was in tears. They refused to let me speak to a supervisor and now I am left without a way of contacting them. I am unemployed at the current time and just started working with an employment agency. Employers have no way of contacting me. It has also taken time out of my day prior to becoming unemployed and work has been missed due to my frustration and being very upset. Also, they have added late fees, reconnect fees and marked my credit as a result of their mistake. Please advise.

About 1 yr ago, I decided to stop the data service, and use the WIFI manual service, through my local network. At this time, I started to experience some errors within my phone. The phone would continue to attempt to automatically log in using the VZ automatic data log-in settings. There were pop-up screens that created reports, errors and such. This was a big issue for me, especially since I did not understand what was happening. I was having so much trouble with the constant error issues that I contacted VZ support for assistance.

The multiple times I tried resolving the problems, the technicians were unable to figure it out, and so they exchanged then reset, updated, and exchanged the phone more than 3-4 times. Every new phone I was issued had the same and/or similar errors. I was fed up, frustrated, and confused. I could not use my phone properly, and the errors would not stop. No one at Verizon was able to help me and I started to look for help somewhere else.

I was recently told that perhaps the problem is not with the phone, but with the service from Verizon. I then called again VZ customer support, and requested assistance. I talked to multiple agents and finally I was transferred to a supervisor. At this time, I was told that "either I pay for the data service, or I experience problems such as interruption of phone service, unable to call out, and/or such errors". I tried to explain to the supervisor guy that "I was paying for a service that I was not getting and I did not think it is fair, when I pay for the service (phone service) I get problems like these, that cause me to lose use of my phone". He repeated the same line from above.

Unless there is a way to resolve this issue soon and due to the numerous problems that I experienced using the XV6800 phone, and only after the data service was stopped, and due to the fact that no Verizon wireless technicians were able to identify and fix the problem, I now after almost 10yrs, am considering moving to a different company, and possibly looking into additional legal support.

I received next bill 3/10/10, stating I still owed the amount of $83.74. I talked to reps all day. I was transferred countless times. Some of the reps were very rude. I was told to pay $70.00 and this would be fine. I did not understand that reps thinking as I now had on bill credit for $53.82. I wanted the $83.74 I already paid removed. Most could not find. Those that could would state they would transfer me to the financial to get help. I ended up everywhere and start over again explaining. I asked countless times for a supervisor and was never given one. I never talked to anyone in financial also. If you could help me, I would appreciate your help. I will not pay for something I already paid for. I have internet with Verizon. Thank you.

I am ill. This has caused so much trouble for me. I am very ill and computer was bought for me by son to keep me company as I am a senior and live alone. I can’t sleep some times. I cried countless times with the reps on the phone as some are very nasty about the bill. I have sent to them copies of my bills and receipts, no reply. I called to ask why and was told I would need a certain person to mail to. No one could give me that person. They could only transfer to financial who would tell me to fax or mail. This never has happened. I have called a total of 20 or more times. I am having sick headaches and had to go to my doctor for stress. I was placed on buspirone for anxiety. I am feeling sick all the time as there is no help for this problem. Please help.

The supervisor on the phone said that they are legally obligated to send a bill. I told her that they broke the law, because there is no way it was sent and they had the right address. She just said it was my word against theirs. I want to pay the $10 just to them and not to a collection agent. I have a lot of Verizon equipment that I purchased from them and off the internet.

I changed. I lost the money spent on phones, about 10, because I bought the extra used ones. And I have two wireless modems. Some of my phones are still under contract with them. They don't care if it is a mark against my credit. It's my problem, even though I never knew there was a bill.

Now, after all this time, we are again being harassed by the company above-listed for something we should have never had to pay in the first place and also have had the penalty of a negative credit score for 7 years which has just cleared. This is unjust and should not be happening. We seek a customer advocate to help us get this cleared permanently.

This has been a long term penalty in paying higher interest rates due to Verizon Wireless and their many collections agents. The psychological impact is great as we try to be outstanding citizens who pay their bills and have achieved good credit through these measures of being responsible. It now approaches a level of illegal activity given that we have paid this debt 7 plus years ago and this harassment needs to end finally.

Furthermore, because I didn't need my home phone any longer, I asked Verizon to disconnect my home service and explained that my TV and internet services would be from Staten Island cable for 56 dollars a month. Verizon said they could give me the same services for $64.99 a month with taxes would come to about $70 a month. But every month, they send me a bill for $96.83 which then they credit me back $20. Every month, I have to stay on the phone with their representatives to straighten out my bill and enough is enough. Please help me with these problems with Verizon. Thank you.

Last Saturday the pain became more severe, and it has been there the whole time, becoming more pronounced as the day progresses. Tonight the pain is constant, it is throughout the back of my head from ear to ear. This afternoon I made an appointment to see the doctor. I started to get a little concerned and looked up some internet info. That is when I came across your site. I hope there is some simple answer to my problem. I hope it is not cancer.

However, after some persistence I was informed by one of their support people that they broke my GPS with the new firmware update. I feel like I have been robbed of the product that I thought I purchased. I don't see how a service company can treat customers this way. Their suggestion was to add "VZ Navigator" to my service and pay $10 a month for it and see if I could get a refund from Garmin. I suggested that if that was a reasonable solution then they should give me a refund for my phone. They refused to agree with me. I guess this depends on what I do. I can go purchase a Garmin GPS devise and then I have to carry around another device, or pay $10 a month for Verizon's service.

Well I received bills from them that were over $200.00. When I got the first bill, they credited it. I was ok for 3 or 4 months and then I just received last month’s bill that was like before and when I call up and talk to a customer rep they, tell me that I have a different plan and I used more minutes than allowed. How can they get away with this? They will not tell me anything about my plan, just that I went over my minutes which I haven't. There must be something or someone that can help me.

When I got my bill, I found that the numbers had not been added, that I had only 1 person on my list of 10 people and that my bill was over $400.00. I've been speaking with customer service reps and supervisor but they call it "customer error" and I gotten nowhere with them. I don't know why anyone would upgrade their plan, speak at length to the people on their list and never add them, but Verizon takes no responsibility for their own employee giving me erroneous instructions for activating this plan. I am disabled and on a fixed income. I've never missed a payment and this seems horribly unfair to me. I will be unable to pay this bill. My credit rating will suffer and I will have to get a different phone.

He stated that my contract end date was 3-1-10 (not 3-31-10, mentioned by Jack **) and that instead of charging termination fees, he would adjust the amount to reflect full service for February which amounts to $7 savings. I mentioned that I was more than willing to pay for services rendered and to change the amount for a 1/3rd of the cost $41. He refused and stated "you shouldn't have signed a contract." I asked if I could speak to his supervisor and he mentioned a woman name Maria who will call me between 24-72 hours from now.

I never would have ordered the phone if I were to be charged. I own almost the same phone from my last order. Why would I pay $141 for almost the same phone? They said I ordered it on the phone so they had to charge me. I tried to order it on the computer but was having trouble, so I called the number they provided on the website. So, if they are providing the number to call, what difference would it make? Every time I speak with someone, it is a different story.

I can't believe that you won't offer improvement in phone rather than lesser quality phone when we have been frustrated with this for a year of going back and forth to store and exchanging phones and losing precious photos of family get-togethers. Doesn't Verizon want to make customers happy and keep them? I won't recommend Verizon and like stated, I will tell everyone about our experience regarding this issue. Acceptable solution would be to send my granddaughter the Chocolate. Make good on your policy of trying to find appropriate solutions to problems.

Now, in November 2009 when I contacted them to cancel my services which I was ready to give up on, I was lured by their representative to stay with them. I decided to cancel my phone service (we come to the conclusion that majority taxes on their bills are from telephone line subscription) and keep the internet and TV. The lure technique that I was deceived with was that she supposedly worked out a deal with her supervisor to have my TV and internet prorated at $75.00 per month via credit, and that I would be able to keep my DVR box at no extra charge for the next 12 months (also credits to my bills). I have been told not to worry about anything and just wait for the new bills to arrive.

Now, was I wrong again? The bills started arriving and despite the lesser service, they have grown larger. The latest bill which I am referring to has my TV and internet at $84.99. That is $10.00 more than supposedly agreed (no credit). The DVR box is $15.99 a month with no credit on the bill as well. That is about $20 more a month than I was promised.

I was explicitly told that there would be discounts for this and there must be telephone system recordings confirming these facts. Just for the record, I called to cancel the service in November. When I contacted them again today, 2/25/2010 I was told that that is not true, that they do not have such discounts, and that it is not true what I said that their agent promised me the free DVR service for another 12 months. I replied that yes it was and if it wasn't, I would not have kept their services any longer.

The woman did not want to discuss it any further with me, only denying what I was saying. I could not listen to her rude tone anymore accusing me of not telling her the truth and asked to cancel my account. She confirmed promptly that there would be no cancellation fee (this is apparently cheaper to them than keeping a truth told, unlied to, satisfied customer). I was given an order number ** (I was given one too back in November 2009, but unfortunately failed to write it down). They have overcharged me over an almost 2 year period. I was lied to, deceived, and told I am a liar. Quit them today without regret.

I received the phone on the Dec. 28th and on Dec. 30th, it started the same cycle again. I returned to the Verizon store on Dec. 31, 2009 and spoke with sales rep Anthony **. He ordered another refurbished LG Env2 and a new battery. He stated that if this happens a third time, I could get the next higher model or a different phone of equal or lesser value. The second phone worked until Feb. 22, 2010. It started the same malfunctions as the original phone (randomly turning itself off, sending calls directly to voicemail and dropping in progress calls). I returned to the Verizon store once again. I explained the situation to sales rep Tashari **. She called a manager over and she said they could give me the newer model LG Env3. I did not want this model phone but had no choice but to accept it. They are sending the LG Env2 overnight. There are the same customer issues and malfunction with the LG Env3 on the Verizon website.

I am very upset because I have a defective phone which I can not use. I asked if they could credit my account for the week of Dec. 20th-31st 2009 and Feb. 22-25, 2010. The manager Natalie ** said she could not credit my account. Verizon is selling defective LG Env series phones. When a customer complains, Verizon is sending defective refurbished LG Env series phones. This is not customer service care. I have a defective phone that I am paying for and can't use it. I would like to have my account credited for the days that my phone was not working. Please look into this, I then would be a happy customer.

Now, I have attempted to resolve the issue via phone with their customer support and tech support. Tech support advised they would contact us back withing 48 hours and they have not. Upon contacting customer service, they advised they still will not let us out of our contract. They admit we are in a fringe area that may not have service. We have even done our own investigating and know that they do not have service in this area that they are promising and charging all of their customers. They advertise that if you are unhappy with the service that you can end your contract within 30 days and not be charged for it. We went to their local store and complained about the service within that time frame and they told us to wait for the change over to complete.

We have waited patiently for months and nothing has happened. If we had known it would have taken this long, we would have canceled our contract upon that visit. They have broken their end of the contract and won't let us terminate after admitting they know there is an issue in this area and there have been many other complaints. We have been paying a price for a premium service for six months that has not been delivered and we are sure that there are many others of their customers in this area also having the same issues.

What I didn’t know was that by activating the phone upon receiving it in my mailbox was that I was by deceptive means electronically signing up for another 2-year contract! By the time I learned of the trick, it’s late, I have spent more time than I care to with Verizon representatives trying to resolve this. In protest, my wife and I moved our numbers to Walmart’s Easy Plan, good price, good coverage, no contract. Needless to say, I have been informed by Verizon that if I don’t pay the early termination fee, they will report me to the credit bureau. At this time, I am still looking at taking it to small claims court with the hope a Judge would rule in my favor.

I have had charges and services added just because I pay my bill with a check! One service costing $21.35 a month from eBusiness showed up on this month’s bill. Verizon says it’s not their charge but charges like the one above appear monthly on their billing. I want to reduce services or switch to another services and I feel like the old Ma Bell days like I’m being held hostage! When confronted about a $2 month charge on my bill a credit was given after a long delay holding on the line. When trying to call them back to ask questions the calls get put on hold or you get someone they call the "Retainment Department," which belittle you and talk down to you! The bill keeps getting bigger and bigger every month they make changes without notice and add stuff to make contract longer and longer. I’m stuck in a 3-year contract and have to pay to get out! When does a signed check or a call to them make a new contract?

On a Verizon to Verizon phone this is no problem. However, I caught this problem since I deal significantly with international colleagues/friends. My phone will receive 4 sequential text messages from Singapore, each a continuation of the previous. The sender only sent one message, but Verizon cut it up into 4 messages. Upon review of my bill, I noticed that Verizon does not provide detailed transmission data for text messaging, only for voice. They only provide a “Summary of Charges” for text messaging.

I called Verizon and spoke with a lady named Carlene. I was asking for instructions on how to review the detailed transmission data for text messaging. Originally, she thought I was in search of a method to read the actual text. When she understood my request, she kindly walked me through the website to view the data. Verizon consistently billed me for each received message when only 1 was sent (example: 1 message sent and 4 received because Verizon cut it into multiple messages and delivered 4 messages to my phone). I should have been billed for 1 message. With international charges, this can add up quickly.

Verizon's bandwidth allocated to messaging is significantly lower (about 25%) than any other mobile carrier. This bandwidth reduction results in more messages sent to my phone, and more revenue to Verizon.

Is this an accident or intentional consumer fraud? I have downloaded text messaging times and charges to prove this occurs. I can also demo this anytime. As the one paying the bill and locked into a two year contact, I don't like being billed multiple times for the same event.

Almost immediately, I was billed approximately $500.00 over what my bill should have been due to Verizon sending my son game advertisements and my son ordering them.

I asked him to please ask his supervisor about that reason for the amount of my bill. He placed me on hold and came back and advised me that the supervisor told him that he cannot deduct the cost of the roaming charge even though I was misinformed twice by the agents. I told him that I should pay the minutes that I used times the rate that I was advised today and previously. And in the future I should pay the roaming fees now that they explained my plan correctly. He said that he understood and I asked to speak to his supervisor.

The supervisor Nicole came on the phone with a rage as she probably didn't want to handle an escalated call. I explained and she interrupted me and started speaking louder than me. I became quiet and when she was finished I asked her to please don't interrupt me again because I was being very nice to her. Why did I say that? She became enraged. She started telling me why she cannot deduct any monies from my bill as the agent advised me of the correct information. I told her that they couldn't have given me the correct information as I advised them that I travel out of the country often and they said yes that plan includes roaming.

Nicole said if I call from within the U.S. to any international country that is called roaming. I know that is known as international calling and not roaming. Roaming is being in an international country and using the phone to make calls. If I travel a lot, that means that I would be in another country and want service from there to other destinations--roaming.

By now the bill is not affecting me much anymore but the awful customer service I was receiving. The mannerism of that woman was terrible. She displayed the worst customer service skills ever. By the time she hung up on me my blood pressure was escalated. She was vicious and nasty. It is terrible when a front-line CSR can display better customer service skills than his supervisor. I will now discontinue service with Verizon Wireless.

Verizon Wireless bought Alltel and the Alltel customers could remain on Alltel plans. Verizon is now deliberately crippling the connectivity of smart phones that are on the Alltel plan instead of the more expensive Verizon plan. We came over to Verizon Wireless when they purchased Alltel. We were/are on a data plan with one "smart phone" and the rest are regular phones. I was expecting to get better phone reception once the transition was done to merge Alltel, etc.

Instead, I found that my phone (the smart phone) would not work well as a phone. I was advised that the smart phones don't get as good reception. (Why don't they advertise that?) I have endured months of poor phone service and have gone through several phone changes (which meant wasting hundreds of dollars in accessories that I had purchased for my original smart phone). The event that prompted me to change phones and lose my investment in accessories was an event where my wife was desperately trying to call me because our grandson was bleeding and it would not stop. My son was with me and she was able to call him to contact me, but what if he had not been there?

For months we would be in the same car and she would be unable to call me, but his phone would work just fine (same plan, but his is not a data phone). Verizon technical support suggested going to another brand of phone and one on the Verizon system so that I could get a "hybrid" PRL (preferred roaming list) so that I could get phone reception. After several more phone swaps and wasted time, I was finally advised of the cause. Verizon Wireless is deliberately crippling the smart phones, which are on an Alltel plan instead of the more expensive Verizon plan. This is only the smart phone that is being crippled. My phone has a PRL of 40059 which deliberately limits my connectivity even though I am in the advertised full coverage area.

You can imagine my anger at discovering that all these months, Verizon had been deliberately crippling my connectivity to try to get me to move to their more expensive plan. The Verizon plan data PRL starts with a 6. I believe that their actions may well be criminal as they are discriminating against former Alltel data phone customers. It was a technical support manager who revealed this to me because they are very frustrated in trying to give support to people whose phones are being deliberately disabled by a crippled PRL. This deliberate crippling of smart phones that are still on Alltel plans could cause public safety issues such as the incident when my grandson was bleeding. Imagine when I discovered that my phone’s failure and poor reception was a deliberate marketing strategy by Verizon.

On 2/17/2010, I was contacted by one Karen ** from the Verizon Wireless President's office stating that because I was on an Alltel plan that I was not entitled to the same connectivity that I would have if I was on a Verizon plan. She, basically, confirmed my allegations. Also, she advised me that I was not entitled to the credits that had been applied to my account by an earlier customer service manager and that they were going to remove the credits. I had been concerned about this retaliation by Verizon Wireless. If you are a smart phone customer who is on an Alltel plan with Verizon Wireless and you are having connectivity problems, please note the complaint numbers at the beginning.

Initially I spoke to the customer service (CS) manager Sarah on Feb. 5, 2010 at approximately 3:00 pm CST. I talked to her in length concerning the VWS. She stated in fact that these where government taxes that VW did not have any control over and that VW customers where obligated by law to pay for these taxes in full. I attempted to correct her, reading directly from the FCC website that these charges/fees where in fact not taxes and that she was misrepresenting these fees as taxes to customers. She was very adamant in her explanation that these where taxes that VW had no control over, and in turn we (the customer) were obligated to pay for. I asked Sarah if I could speak with her supervisor and she informed me that she was the highest leave supervisor that I could speak with. I asked her if she actually had a supervisor and she stated that she did but informed me that supervisors at any higher leave than her did not take any phone calls from VW customers.

My second call on February 6, 2010 at approximately 3:10 pm CST to a customer service manager Steven was much of the same explanation. He also insisted that the VWS where taxes and that VW customers where obligated to pay for them by law. I also tried to explain to him that these prices/charges VW had set for the customers to pay where not taxes. In addition, I also explained to him that this increase was causing a material adverse effect on me and he replied I doubt that these charges are having a material adverse effect on you. I then asked him how he could come to this determination when he had no knowledge of my personal financial situation. He had no explanation but still insisted that this charge was not causing me a material adverse effect. He then went on to say that the answers that he was going to give me for any further questions were going to be the same as all the previous managers I had spoke to. He then avoided all my questions and asked if there was anything else he could help me with. After that he just kept talking over me and would not let me interject or talk. It was very obvious to me that Steven was not going to let me speak or ask any further questions or help me in any other way, so I had no choice but to end the conversation.

I have made every reasonable effort to research what the VWS are and come to the factual conclusion that these are prices that VW chooses (as a business decision) to impose on their VW customers, which the FCC imposes on Verizon Wireless via the Telecommunications Act of 1996. The FCC clearly states that these taxes imposed on VW do not require this charge to be passed on to customers. Each company makes a business decision about whether and how to assess charges to recover its universal service costs. The VWS (as stated on my bill) which is very misleading encompass the following charges: a.) Fed Universal Service Charge, b.) Regulatory Charge, c.) Administrative Charge, and d.) Texas Universal Service.

Again, because I was never sent written notification (as per the customer agreement) of the increase in charges/prices (Verizon Wireless Surcharges) set by Verizon Wireless on my most recent bill and has in fact caused a material adverse effect (as stated on the customer agreement), I formally request that my current contract immediately be canceled with no early termination fees. The Verizon Wireless Surcharges are set by Verizon and passed on to the customer. Because of this increase in price, it is causing an adverse financial effect on me. After talking to several individuals, everyone pretty much said, “Too bad, so sad. We will not cancel your contract with no termination fees.”

After calling Verizon, I learned that my phone was in a new exchange and those exchanges are apparently not linked with the land line business here (Embarq). I was told by Verizon to call Embarq. That this was a problem with the land line company. I called Embarq who sent me back to Verizon and said it was a Verizon problem.

Finally, a representative from Verizon basically said too bad, there is nothing we can do about it. What kind of service is this? This is costing me business! They said people would have to dial the area code when dialing my cell phone if they were calling from a land line. Well, since most calls on cell phones in this city do not require that, people don't know to do it. I suggested that Verizon give callers a message that they should dial the area code when dialing my number. They said, they could not do that. What kind of service is this? I've lived in other states where this message was given when I called a particular number. I recently found out another agent in my office is having the same problem. This is my business, they are affecting and they don't care.

The most recent example is that one of their sales people, I now get names and any possible ID from anyone I deal with, whom I can't identify told us to go to a 700 minute plan from a 1400 minute plan as we often have months under 700 minutes. His logic was that we could monitor our minutes and go back up to the 1400 minute plan without penalty as long as we did it before a particular cut-off date each month. The first month we do this, our bill is more than double as we are only allowed one such change a month and moving to 700 from 1400 early in the month and then moving back constitutes two moves.

It is obvious to me that Verizon's business leadership cares nothing for customer loyalty or ethical behavior or honesty. This is greed, simple ugly greed. I am very interested in becoming involved with any ad hoc group interested in the demise of our current wireless communications paradigm. This necessary component of modern life can be done a lot better and for significantly less consumer dollars. The politically connected amoral fat cats running Verizon, AT&T and the other companies are acting to extract the last ounce of blood from a cadaver.

Their business model is fatally flawed and we, the consumer, are paying the price. Since upgrading, we have spent $100 more a month than we had budgeted, which itself had increased $40 from our earlier plan. I am a self-employed consultant/entrepreneur and can't live without my cell phone, and my daughter has been brainwashed like all of our children to believe unlimited texting is the only true sign of parental love (I'm about to begin some tough love.) Verizon has also caused significant emotional hardship: worry about my business activities, etc.

I said that was stupid, why would I pay for minutes if I were still on a plan, and they replied that I had asked them to do that. I said to leave it as it was, planning to call customer service and work it out. While I was in the parking lot they cancelled my phone number. So now they expect me to continue to pay for a plan that has no phone numbers on it. After being a customer of theirs for over ten years, this was an outrage.

Days after being installed, there is no difference in the service. When the item was offered to us, they promised that if this doesn't work, they would go ahead and let us switch to a more reliable network. Well, it is not the case when we called back. First, they want us to call from a home phone which we do not have and have the cellphone handy to troubleshoot.

If that doesn't work, they would send a technician to our home. Then I asked, "So what happens after that?" Kim, a supervisor, goes to state, "If we find that you cannot make phone calls indoors but there is service outside, we will not compensate." She continues to say that I would have to start making all my phone calls outdoors! Oh, how convenient. Not! I told her that I want to be with a carrier that will take care of me and not me take care of my carrier. She goes to say that they are very, very competitive.

So I ask, "So, how come my AT&T phone works inside my house and not the Verizon line?" And here we go again, with making phone calls outdoors. I do have to admit that my irritation got the best of me and I decided to keep her on the phone for as long as I can (call center agents are expected to adhered to a certain numbers such as length of call). However, she goes to say, "You are playing games and I will not repeat anything that I have said anymore." I, of course, try to deny it and say that I am upset and am not really grasping those 5 extra steps that she is requiring me to do. She argues that I do in fact understand, and I state, "I'm sorry you are not my brain, I need it to be repeated just to make sure that it is clear to me." Then, I really got to her. She places me on hold, a 20 minute hold. Maybe she needed a breather after having me on the phone for an hour already.

Basically, to end my childish rant, I got nowhere. The finality of everything is Verizon stating, "We do not guarantee coverage everywhere." But I think they missed one important phrase after that, "But we charge you nonetheless." They said that the solution is to pay for a $50.00 antenna that has not worked. They will not allow to break contract even if they cellphone service we are receiving is not up to par and threatened to charge $75.00 nonrefundable cancellation fee.

I was told by the BBB that your account is expired and you don't have to worry about nothing. They were going to take care of everything, even have it disconnected. At first all I wanted was to ads a second line and the BBB got rid of Verizon out of my life. I am now a Sprint user and it is the only phone that I can use where I live without it dropping calls. So it seems now that everything turned out fine. After a few weeks went by, I now get an early termination fee from Verizon for $700 and yes, this is not a misprint, I did mean $700. I'm sending $5 every month to them. That's all I can afford right now, but I don't see where they get that price. On 1/30/10 my boyfriend went in to Verizon and acted like he wanted a phone and said his contract was about ready to expire. He ask them what the early termination fee was and he was told $200.

After my phone became missing, I had temporarily cancelled my services and on nation wide alert because I didn't know if the person who I claimed had my phone would try to sell it, after it had been retrieved, I told Verizon it was found and talked to a man who said that Verizon would not charge me the re-connection fee but that I only had to pay my remaining balance.

Shortly, after I started to receive notices from a credit bureau trying to collect over $300 dollars from me which includes that disconnect fee. I had received calls from representatives threatening me on how my credit would be ruined for the next 7years of my life and when I said I was on a payment plan and made the payments, she said they didn't matter because they were after the due date towards the end of the month. I made payments October-December and the last payment I made a collection agency had recharge the $40 to their fees to put the balance back to where it was, and a representative whom I told my story to then told me I didn't qualify for my phone to be turned on without the reconnection fee, when I was told prior I didn't have to.

I had voice mails from Verizon Representatives saying sarcastically that they were trying to reach me for collection, but I never tried to contact Verizon again because of the constant things that happened to me. I'm very unsatisfied about being told one thing and then another, and being handed over to a collection agency when I was making payments on a payment plan to Verizon.

I believe it was August 28th when I requested to have all blocks put on all 4 lines associated with my account, with the exception of my line, being the only line that has access to picture messaging. I have just become a great aunt and would like to see pictures of my new nephew in Rhode Island. I made that perfectly clear. If they take a few minutes to read the many notes on my account, they will see that I have called in numerous times to check my bill and make sure that the blocks that I requested were in place.

I was so trying to be proactive so as not to have to call in every month. I was given credit for a megabyte usage and downloads that were not supposed to be allowed due to the blocks that I requested.

I called Verizon in mid-December because my daughter's phone, the Blitz, was not working properly and was advised by the representative that I spoke with, that it was under warranty and I could get a refurbished one in the mail. I was also advised that when I received the replacement in the mail to call back and they would help me with something called "Backup Assistant," which would save us from having to reprogram all of her contacts in the new phone.

Her phone arrived on 12/28/09 and we called to get that done. The rep walked me through the process in which the block was taken off allowing "Backup Assistant" to work so we could transfer her contacts. Then the block was put back on as it was in the first place. I mailed the old phone back to Verizon and assumed all was well until I received my January bill with $143.63 of download charges. Apparently, the rep failed to put the block back on the line when I called in.

I called in to have this explained to me as I was sure that there was an error. The representative told me that the block was never put back on the account and that the charges were valid. I explained the I was not about to pay any charges that occurred when I did in fact request a block and it failed due to the representative not putting it back on. The supervisor advised me that as a courtesy, he would give me of the total charge as a credit and advised me that I would have to "meet him halfway."

Is that how they are training their employees to speak to valued customers? I highly doubt it. I asked him if I could speak to a higher authority and he refused saying that he was the highest standing supervisor on the floor and he was the only one I was going to be dealing with. I asked for the name and address of the President of Verizon Wireless and again, he said for employee protection he was not able to give that information out to the public. Wow!

Did I mention that this was approximately the 5th time since August that I was on the phone with the company? I was sobbing on the phone with him. I do not, nor does any valued customer, deserve to be doubted and in a sense bartered with. Why should I pay for downloads that occurred when my account was requested to have a block? It makes no sense at all to me. I feel I have been treated horribly by Verizon.

If they look back in the notes on my account, you will see that I have called many times regarding pretty much the same problem. As I see it, this is a very simple case and it, unfortunately, has been a nightmare for me. I have spent many hours on the phone talking to many different representatives telling them all the same thing, that all lines on my account blocked except for my line for picture messaging.

Please explain to me why I have been given the run-around tonight wasting another 2 hours on the phone and typing this letter of complaint? I will not be paying the $143.63 and would like a manager to call me back to tell me that my account has been credited for exactly that amount. If I am not given credit, I will have no choice but to cancel my service with Verizon and seek out another wireless provider.

The executive's arrogant and indifferent position was that I should have known within the initial 30 day cancellation period that this substandard service was the kind of service I should have expected once I experienced calls being dropped and I should have canceled at that time. He refused to compensate me for the wasted money for the phone, the home charger, the car charger and the ear piece for that particular phone which were all bought at the time of service inception and are now all worthless. Had they admitted to their poor service at the time of my first complaint, I could have saved myself months of maddening inconvenience that I was paying for, i.e., their written lies to me and the PUC for months have cost them nothing. Hopefully, all who read this will decided to not use Verizon Wireless for your carrier!

Most recently a $650 bill for a phone that did not work. The first phone she received stopped working. She took it into the Verizon store where we started the service. The sales rep told her to keep the old phone because it was unserviceable and issued her a new one. We received another bill for $650 for the broken phone. This was in October 2009 and we are still trying to settle this issue. Another issue is, as an active duty military, I was told by the Verizon service rep, I qualify for a 15% employee/military discount. Great!

After almost a month of phone calls between Verizon and I, over 20 faxed documents, I finally received the discount for one month. The person I talked to told me it would be retroactive to when we started the account for the duration I was on active duty. I have since sent several emails with no response and most recently called who I thought was a supervisor and vented my frustration and was told she would clear this up. She never contacted me or followed up like she said she would. Needless to say, I have a huge bill, no discount and no one returns my emails or contacts me like they say they will. I am so frustrated at this point. We may just bite the bullet and cancel our contract early and pay the money required for early cancellation. This is very unfortunate because Verizon will lose a valuable customer.

I've been a customer of Verizon for 18 years, and apparently, this offer was only good for new customers. Brian made the changes to my account, and I was waiting on my modem and free netbook to arrive in the mail. Then, I received a phone call that my landline phone changes had been changed to the Freedom plan.

Offer for new Verizon Freedom Essentials and HSI customers subj. to credit review. Rates increase after 1st yr. $120 early termination fee applies if HSI or voice component cancelled. One-time charges up to $60. Additional charges, taxes & terms apply. Service availability and actual speeds vary. HSI provisioned at 1.5Mbps or up to 3.0 Mbps based on VZ line qualification requirements. Valid 1/17- 4/17/10. Must install by 5/31/10."

It states specifically that you must not have "new Verizon Freedom Essentials and HSI customers" which I did not have on my existing account. It doesn't say anything about existing Verizon customers with a basic account which is $24.10 a month.

I received an automated call confirming that my landline changes had been made, and I pressed the number to speak to a live person (Missy) to confirm that voice mail, caller ID, and call forwarding (part of the bundled phone package part) had been added as well and to ask when the unlimited long distance would take effect.

It is during this call that they realize that their system doesn't have any record of my internet bundle, just the phone/landline changes to my account. They admit that Brian should not have given me this offer, since I was already a customer. He knew I was a customer, because he put me on the line with a third party representative to verify that I was agreeing to using Verizon for my long distance service (which I was already using by the way). I was also promised free shipping for my netbook and modem, and apparently, that wasn't true either which was disclosed to me by Monica, the supervisor.

They were not willing to honor the offer that they sold me. The only way to get the bundle that I had already purchased/agreed to was to cancel my account and wait 24 hours and sign up again for the same phone number, and at this point, I would be considered a new customer. If you review the language on their offer, you will see that it does not clearly state that you need to be a new customer to Verizon but new to a package, which I was! I was requesting the new package and the new internet service.

The worker at Wal-Mart did not cancel the contract. So this was another trip back to Wal-Mart, at the advise of Verizon customer service, to make sure we were released. We were released from then on, but only on the 1400 minute plan. So I called again and made sure that the plan was the same as before we got into this. My monthly bill averaged $110.00 a month for over 2 1/2 years.

Then the first bill came for $3,400. I made the 4th call to Verizon. I was told that the tethering plan that I had with Alltel was no longer available, how can it disappear in 4 days when we were never officially under contract with Verizon. The tethering was a flat $25.00 per month for 2 1/2 years. The representative said they would open up a case and try to get it resolved. I spoke with "Matt" 6 times and the outcome was they could not go back to the $25.00 per month, but it would be $30.00 a month and his supervisor had authorized him to offer me 2 free years of "Web access", that usually costs $9.99 for no charge for 2 years, for all the trouble.

This was in November of 2009 and all of the overages had been removed from the account. Then December bill came with $3,200. Again, we called and were assured that the overages would be removed and they don't know why it kept on recurring. Then the financial services department started sending automated messages and texts saying our account was past due.

Once again, we called them and things seemed to work everything out again. Less than one week later, another call from "FS" saying we were $1552.00 past due. Once again, I called and was told by Donna, a customer service representative, that she sees where the problem is and assured me that it was taken cared of and my bill would readjust with the correct amount owed on 9th of January 2010 Then I was connected to financial services and was assured that our account was not in any jeopardy.

Donna called me back once after we had another past due amount of $1220 saying that that was all the taxes from the overcharges to our account. Once again it was readjusted, yeah right. Less than two days later, we got another automated message that we owed $552 in past due usage. This time I talked to Eric, he said, of course, taht this amount is incorrect and after all the credits to my account our balance would be right around $20.00, and to wait until the bill cycles on the 9th of January. This was the second person who told me this. He told me our account would be placed on hold and he would personally watch it, as did Donna, to watch for any additional charges to the account.

Yesterday, 20 January 2010, another automated message from financial services came stating that our account was past due. I called again this morning and spoke with Tamika. I told her that because of our past due amount, we started owed them $505.00. I ask what this was amount for. She said it was for tethering that was supposed to be a flat fee of $44.00 for unlimited time. OK, you really made sense there. So, what is the additional $475 for? She says she will look at my account and she saw that I was credited $26xx.xx last month for overages, I say that it still leaves $550 unaccounted for. She says that that was the taxes which is your past due amount.

I asked her if I still have to pay taxes on charges that were mistakenly credited to my account. She said that I have to. I told her stop and think about what she just said. She said the FCC had not refunded that amount yet to them so I have to pay for it. So I say, "Let me get this straight, you over bill me because you can't get your billing correct for our account and we have to pay the taxes on your error?" She said, "Yes." I told her to stop and think about how ridiculous she sounded. I told her that this is he problem, not ours.

So again, I was put on hold. She comes back on the phone, I straightened everything out, if we pay our past due amount of $156.xx today they will wipe the whole slate clean. This is after 20 minutes of bantering back and forth. Since we have paid our bill every month, except for the balance of right around $20.00, they were told by Eric not to pay until the billing cycle reset so how can we have a bill of $156.xx?

When my battery died and he hung up. This is not over, not by a long shot! And no, I am not paying the $156.xx. They can shut us off until they can show me the reason for the extra amount and if it is justified. Verizon has not complied with any of my repeated requests for an itemized written statement of the charges to my account. I have lost my internet tethering, which I need to do my work, and I am at risk of losing our cell phone service. I am risking a strike on credit reports for past due amounts that are not justified.

That Verizon store (very professional people) said go back, ask for a refund on the price of phone. I did. Alain *** refused. I went back to N. Monroe Verizon store and they had a service manager call Governor's Square store. She said go back. I went back and Val *** said no change in price, then grudgingly typed a new contract for $79 for the phone. That was January 2nd. He said I would get a refund in 6-7 days. I have been back twice. On Jan 13, Jose ***, store manager, said the check was in the mail. It is Jan. 21. Nothing. These men are con artists. Who knows what the physical damage is when you are 77 years old and you deal with men like this?

I filed a complaint with BBB and a guy from Verizon called me 1/21/10 telling me he can do whatever he wants because there's no one otherwise to stand up to them that my account will stay on the cash only plain till next July. They are in breach of the contract ever since they bought out Alltel. I have had nothing but problems with Verizon since they bought out Alltel.

I had received a tested refurbished Curve from Verizon (the one I’m currently using) less than a month ago and now I'm experiencing this issue. After work at about 5:30 PM, I go to the Verizon Wireless store on Skokie Blvd in Northbrook, IL. The rep in the store informs me that they do not have a replacement for my phone and that no store in the Chicago area has one and hasn't had one in about 4 months. My only option is have them ship me one (which would also be a factory second). I said that is not acceptable as I was told this morning that I could walk into any store and they would have it. After confirming my ship address, I said, “Hold on, I want to talk to a manager about this regarding my bill/getting a new phone.”

The rep hands me the land phone (expecting me to know the number for customer service, and then says, oh you need me to dial for you), and dials the standard number for customer service. I speak with a customer service rep who tells me the same thing that I cannot get the Curve they have in the store as it is different from mine; I have to swap for the same phone and that the only way to do that is by having it shipped to me.

I then go on to say that this is costing me time and business as I use my phone for work and travel constantly and rely on my phone to be able to connect with customers and coworkers and that I cannot wait 3 days for them to get me a new phone. I asked to speak with his supervisor who then gives me the same song and dance and insinuates it's my fault that I can't get a data connection and that I've never had problems before (this isn't true as I've called this issue in before when there hasn't been a RIM outage) and they can't do anything. He refuses to give me a credit on my bill for the 3 days I can't send/receive data. To add to this, I find out from the supervisor on the phone that the rep in the store has already placed the order for my replacement phone and that cannot be canceled. Now I never authorized or signed anything allowing this (when I had to swap my phone a couple of weeks ago, I had to sign an authorization form).

As a result, I do not have full function of my phone. I will have to wait until Friday (if I'm lucky) for FedEx to deliver a new phone and have to stay at home to wait for FedEx to deliver my phone. So in the interim, I cannot communicate via email or Blackberry messenger with customers or colleagues while on the road and I can not visit customers as I have to sit at my house waiting for FedEx to show up on Friday (1/22). I don't understand how Verizon gets away with treating customers like this. I have been a customer for 8 years. I left them for a year when my former company offered to pay my cell bill and I switched to a different provider. When I was laid off from said company, I went back to Verizon because of their superior coverage (not so true) and wonderful customer service (also not true).

I called Verizon Wireless customer service and they said that I could go to a store and get a new phone. I went back to a Verizon Wireless store and they said that I returned the phone too many times and that I was imagining things and there was no mega pixel problem on this phone. They also didn't even want to look at the keyboard because it was my third time there. I was hoping if maybe someone could help me. My parents paid for a new phone and I keep getting used ones.

Then there were more collection calls. I called again and worked out a plan, but they said it was double what I owed. Through research, they terminated the line with early disconnect fee of additional $200. I spoke to them on 1/18/2010 and was sent from department to department. The phone has not been in use and yet Verizon continues to charge taxes of $33.99. They were inconsiderate although I relayed that there are tape recording to my contacts with them. I tried to work out a plan and the company is only interested in taking more money through charge after charge.

They said the contract was for one year and we removed the plan too early. We were under the impression that you have three days to withdraw from a contract and wouldn't be held responsible. Anyway as it is now we have no inside maintenance and we are still paying for it. This doesn't sound like good business practices to us. Any help from you would be appreciated. Thank you for your attention to this problem.

I want Verizon and all other carriers to know that there are some people out there that would still just like a regular phone. In the '80s, the phones were huge. In the '90s, they were really small. Now, they are big again and are trying to replace the home computer. I can understand paying an additional fee for a separate internet carrier such as Blackberry but I am paying Verizon for a phone service and I think they should provide phones for that service. I currently pay $205 a month for service. No internet. Now they want me to pay an additional $9.99 - $29.99 a month per line just to use a new phone. Also, the older phones that you can buy second hand are requiring a $1.99 data use charge per use. So they have you no matter what. I won't do it! I will get a pre-paid phone or another alternative. I think the FCC should audit these wireless companies and see if they are performing best practices.

I had bought the Motorola Droid cell phone from Verizon on 12/15/09. I was concerned that the coverage will work at my home office location. (But there was no 3G at my location and only 1 to 2 bars signal strength for minimum service). Salesman had showed me on a map that the Verizon coverage was good, saying that since Verizon always uses three cell sites for access, the reception is always very good (not true). He said there would be no charges if returned within 30 days, except for a few dollars for the time the service is actually used.

I found right away that there was no 3G coverage at my location (high speed), but I spent a few days testing it out and trying to get it to work for me. Due to heavy traffic before Christmas, I waited until12/26/09 to return the phone. I called billing on 1/7/10. When I got the bill for $63.58 and found the charges include a $35 activation fee, which salesman had said would be waived (but it turns out the fine print said 3 days: oops, always read the contract!) and a partial payment of the $39.99 monthly fee. I had the phone only 10 days ($39.99/3=$13.34 + $35 is only $48.34, add some gov fees and it might be $53? but not the $63.58 they billed). I asked the supervisor to remove the charges since all this use was only for testing the service. She declined, saying it was legal. I told her, "You can justify your behavior any way you want but you're a crook. Have a nice day," and hung up.

I do not recommend Verizon wireless or the Droid phone, which turned out to be more lengthily or difficult for most things than the iPhone (which has a rolling one year backward search limit in calendar!), which I was really hoping to replace with the Droid.

Even after replying with the numbers they need, they have not honored the rebate. This is the last contract I will ever have with Verizon. It is overpriced, service is nasty and this rebate is a fraud.

What I got was a woman named Thyra, who claimed to be the "operations manager". Thyra was extremely rude and unhelpful. When I explained to her that we didn't know anyone named "Gordy" and I was the only one who knows the security code, she implied that I was lying and even suggested I had disconnected the account myself. When I asked her why I would put money on my account one day and then call and disconnect it the next using a false name, she had no explanation, but still refused to apply the $15 back to the phone. In the entire conversation with Thyra, I felt as if I was being accused of lying or just being an idiot. When I asked to speak with her manager, she refused.

I'm not one that files complaints very easily, but I really feel like I was ripped off and treated unfair. I would like this matter looked into, please.

I went to the Sheriff's department and filed a report with them, about this problem with receiving the messages, and told them I wanted to know who was sending them without my authorization, (thank God I have a text package or I would be paying much right now). The Sheriff's Dept said they would see what they could do, and for me to file a complaint with the BBB, about Verizon refusing to help me on any of the charges. So, I went online to the BBB website, and filed a complaint for Verizon, and it sort of worked. Verizon called me 1.5 weeks after I filed the claim with the BBB, and the woman on the phone, Alexis, was pretty rude, and kept telling me to change my number. They couldn't do anything about the text message block charges. I finally said a few rude things about the company, nothing I would say in front of children, and got off the phone.

About 15 minutes later I received another call from Alexis and her whole demeanor had changed. She apologized for any inconvenience this has caused me, and said that she would credit my account for 1.5 months worth of block charges, called usage controls, and monitor it herself, to make sure that I wasn't going to pay a penny. I still got 2 messages since I talked to her, but they are not from numbers that were blocked. If anyone has any information about who the owner of these numbers are, I would really appreciate knowing, so I can give them a piece of my mind in their own language (no kids present of course), and get them to lose my number! I previously had a prepaid cell phone through Verizon, and had gone through 3 phones, and only had my 1 number for 5 years, and never had a single problem with anything.

If anyone has info on these numbers, or a problem with them yourself, please let the police know! I have been on various websites, and seen people complain about a few of these numbers, but nobody said if they did anything about it, except change their numbers. Please help me! Also, my boyfriend called *67-818 to see if he could get anywhere, which is blocking the number, and now he's receiving messages from the number. I guess they can read through blocked numbers? My bill has been changed around so much with charging and uncharging, that I have no idea how much it is supposed to be! I have a 3 year old, and a 4.5 year old, and they are both learning to read. They pick up my phone when it beeps, and ask me what that word is, and I shouldn't have to lie to them. It's disgusting and completely perverted that people can send these types of things to anybody. The phone could belong to a kid, for all they know!

My daughter was not advised that reading emails would cost her anything because she was paying 5.00 per month for data usage already. Then asked to have anything not with unlimited usage disconnected. She went on and again got charged another $500.00 bill. This is illegal, immoral and taking advantage of a struggling young family. They have 2 young kids, and her husband is a truck driver over the road so they need the service. I listened to the conversation today and the customer rep was not only vague, but could not explain to my daughter the totality to the damages to their bill or why. Who do we contact? Attorney, FCC, BBB and FTC.

In October of 2009, I purchased a new phone and was told I had a credit which Verizon know does not show anything (it was supposed to be for $89.00.) I feel that Verizon has been misrepresenting themselves and allowing such balance to go on for three years. In my conversation, she was trying to state that I have to pay 2 months of bill every month. This is an outraged billing with the agency. I have paid the total amount due on several occasions which would have put my account current. I am frustrated by not getting the proper information and explanation of where my money is going. Also, who pays 2 months of bill every month on a cell phone? Please look into this matter ASAP. I deserve an explanation.

The second phone I got for my SI is barely used because of the sound quality and constant"pocket"calls. These pocket calls are disturbing. This second phone makes calls when the phone is in "locked" and not in use. Last month, when my SI was at the airport the phone pocketed a call to his soon. The airport can sound like an emergency room if you have a phone in your pocket calling you. His son called me because he thought his dad was in an ER as his father suffered a serious heart attack a couple years ago. He just keeps the phone turned off because of problems like this and it was past the 30 days before he figured out what was going on and could not get a replacement.

I have called Verizon so many times about these phones that I believe they put me on a "B" list for customer service. I used to get knowledgeable support but since I returned the first LG phone I find my self on hold and get rude reps who tell me to go online for my problem. I do not want Verizon anymore because of the phone situation but feel trapped. No phone.

My SI can't keep his phone on because it makes "pocket" calls. I spend too much time without a phone or on the phone calling Verizon. My daughter flew to Australia Monday for a school project. She called three times before getting on the plane in Los Angeles and sent me a text. My phone did not ring. It was less than a foot away from me. This happens all the time. I feel upset because my daughter is going around the world on a plane, she is nervous about flying, and I was not available to console her because the phone was not working properly. This is just one of many examples of problems with the phones. These were given to me as a discount because I was a "good" customer and now they will not help me.

Verizon now has sent me a used refurbished phone. They say that I am not entitled to a new phone. At the time of my upgrade to this phone, they charged me tax. On the retail amount of the phone, I even thought that the phone was discounted. If this is the case, I believe that I am entitled to a new phone with the standard one year warranty. What Verizon is saying is that my warranty on this replacement phone will expire one year after my original purchased phone. I believe that this is a huge fraud. After all, I had to sign a two-year contract for a phone they know is a lemon. I do need some help. They don't seem to care since I am locked into this contract. Thanks for any help you can give.

On 12/11/09 I was told it would be taken care of, and that my balance would be $0. Then I received another bill, talked to another person on 1/2/10, who said he would need a few days to investigate. I have receipts for my purchases and my returns, as well as all the subsequent bills. The reason I terminated with Verizon in the first place was because I could not get reception on my Verizon phone in my home, and found out that with AT&T, I could because of someone visiting my home with an AT&T phone. Please help. I would like a $0 balance account, as promised on 12/11/09, and a copy of a statement proving so for my records.

I payed the bill on the due date, but they suspended service on my phone anyway and then told me they would have to charge me a $15 reconnect fee and also, they would have to charge me an additional $5 or 1% of what I owe "whichever is higher" for it being late. They also would not take the charge off. It seems to me I should only be charged for service to be suspended if my bill was actually late which it was not.

I am tired of Verizon and their rude customer service (The lady I usually get is named Danielle, and she was always rude.), and something should be done about them. If not for their outrageous fee to break their contracts, I would call them up and break my contract right now and go somewhere else. I hate to put what I think of them in such inappropriate terms, but Verizon Wireless "is bad." My family makes only about $1200 a month, and I am trying to keep up with phones, so that we can always keep in touch with each other. But it's hard to keep up and pay the bills with Verizon cheating us out of our money.

This cellphone costs $300.00, and does not warn anybody, that the glass is very delicate. For a cellphone, it does not seem reasonable that dropping from my pocket on an interior floor, should crack the glass, unless it was due to a flaw in the design or defect. If it is, it would be helpful that Verizon, or Motorola provide a disclaimer or provide a silicon cover. Several hours on the phone, and stuck with a very expensive phone that needs to be handled with kid gloves, seems a bit unreasonable. It appears that others are having similar problems, and this phone is new on the market. All, so far, have been left high and dry for proper help.

I called Verizon support and the guy said that he will credit all charges, but then put me on hold for 10 minutes or so and said that they were only going to credit half and only if I agreed to pay a $9.99 per month data usage fee. The phone was purchased in July 2009 and was supposed to require the $9.99 charge per month automatically. But since our previous phone did not have that, they didn't charge it. I argued that there is nowhere that tells you how many Megabytes are being downloaded or accessed and there should be some sort of notification that there is something out of the ordinary going on with my account and stop service.

My credit card company does this when they see unusual expenses or different patterns. I've been a customer for about five years and had no issues or extraordinary charges. I asked to put some kind of dollar limit but they said there isn't one. They want to be able to charge me however much they want if I inadvertently or unintentionally do something by accident or in this case, get charged an exceedingly excessive amount that does not correlate to the service received. The amount charged for the benefit received is excessive and unfair.

They referred me to the contract that does not specify anything about Megabyte charges and usage limits either. I spent three hours on the phone with three different people and each one keeps offering me the great extortion plan. Half the charges but $9.99 per month. So all that does is defer the half off into convenient $9.99 per month charges that will exceed the current billing disputed charges. Ray (supervisor) said that she would call back in 45 minutes and I did not receive a phone call back for two hours so I decided to file this complaint. I would dispute the bill with the credit card company but my mother is paying for it with her credit card as a Christmas gift to our five family members.

On November 5th, I received only one. I called and spoke to a man. I told him that I wanted to send it back at no cost as I wanted no problems. I said I would reorder another time. He told me that would cause problems. So I called back to have the second phone sent to another address as I was in the middle of moving. The gentleman I spoke with, Steve I believe, was confused, put me on hold for quite some time, and then said it was all set and my second free phone was sent. I received my 2nd free phone - along with charges of $148.

I called once it was received and spoke to someone who said those charges would be corrected. The lady I spoke with never called back and I had all the charges still charged. I then called in again while driving - I was told I could be credited everything but the $20 early upgrade fee - which I was never told about. I agreed that I would pay that. I then received a new bill showing I owed the $148. I called and spoke with Cheri ** who then had me send the phone I paid for back to her and she would send me the phone I was supposed to have for free.

I received my lesser phone showing no costs charged and once she received my better phone - she sent me an email stating I had to pay for it. So now, I have even worse of a situation - I was lied to. I was not allowed to talk to supervisors on several occasions and now I am stuck with 2 phones that were not free.

By this time I was frustrated and annoyed and began thinking of changing carriers. I looked at my online account for information regarding early termination fees and found none, used the "search" feature on Verizon's webpage and found links but all came up "cannot be displayed". Finally, I found a Verizon contract statement along with FAQ section that stated, "Your early termination fee will be $175 minus $5 for each full month of your contract term that you complete."

Since I was then a Verizon customer - had a Verizon account, I was sent a monthly bill by Verizon, spoke to Verizon reps, etc. I thought this would also apply to me. They have since charged me a $200 early termination fee for one line that still had six months of the two-year contract left on it. Verizon is charging me this amount because they say this is what was on the Alltel contract that I signed. However, many things changed after I signed that contract including the fact that I can no longer purchase/use Alltel phones with that plan. I'm not trying to get out of paying a fee, but I think it is only fair that I pay the fee normally charged by Verizon.

I separated my billing (wireless, landline/internet) and filed a dispute. I never heard anything until I received a call from an 800# that my landline and internet service would be terminated unless I contacted them. I did only to be put on hold for almost a half hour and then have a voice I couldn't understand try to help me! They finally decided they would transfer my call to headquarters. I couldn't believe that we were now going through voice mail again at the supposed headquarters? I asked very politely if it was Verizon I was speaking with or some local flea market?

What is happening to the integrity of our country, job loss and the outsourcing of labor to other countries? They will soon have control over all our communications to include your system. I refuse to pay them a penny, switched out all my #'s to another carrier.

I recommend another large class action suit should be brought against Verizon to bring them to their knees and bankrupt such a corrupt company with no values other than giving their customers aggravation unless we listen to and obey their policies. Their conversations/complaints are all recorded/documented and they are well aware of what harassment they are implementing on the average consumer.

We have never had the need to use either PDA for internet access. We have these phones for the last 4 years without any data package. For one, the screen on the PDAs are too small which makes it difficult for internet browsing. Secondly, Verizon is monopolizing the market by forcing customers to use their internet service (by requiring purchase of the data package with all PDA phones) instead of using the available "free WiFi" which can be accessed almost everywhere. Almost all the Pocket PC PDA phones are WiFi capable. This means that it is capable of utilizing the free WiFi services. Customers who want to browse Internet on their phones should be able to choose whether they want to use Verizon services and pay for the data package or use the available free WiFi.

Furthermore, Verizon is practicing false advertisement. They have failed to disclose the proper price plan for PDA phones. A plan advertised for $39.99 a month really is a $69.98 a month because of the required data package. Also, the free unlimited picture messaging is not being freely delivered to all PDA phone users without paying additional per MB charges (unless they subscribe to the data package). This was not stated in their advertisement and no monetary credit will be issued due to the customer's inability to use the advertised free unlimited picture messaging.

Now, we are not able to upgrade our phones without paying an extra $60 a month, due to Verizon's policy of "Customer must subscribe to Data Package with PDA phone". And they will not allow us to cancel our service without paying an early termination fee despite the fact that I have made countless contact with them. I have informed them that I can get the same service from AT&T without having to pay for the Data Package. This is because AT&T is using GSM card which can be moved from one phone to another.

I want to be able to update my phone as Verizon has promised us without having to pay for the additional $60 a month for both phones. The only other option would be to cancel all of our accounts with Verizon without paying any early termination fee so we can move our service to another cell phone provider.

Verizon added the "Pay-As-You-Go-KB" data usage, so if I were to decide to use data on my phone, I would be charged $0.015 per kilobyte. When I realized my phone was accessing the P-Tunes internet radio, I immediately called Verizon. The representative I spoke with told me she would make a note on my account that my P-Tunes had connected to the internet radio without my consent and informed me that I would have no charges related to this incident. I noted my account had a 17667.66 KB usage, and I assumed it would be taken care of/credited on my next month's bill.

When I received my November 19, 2009 bill of $320.96, I called Verizon to dispute this charge. I had to speak with a representative who eventually transferred me to a supervisor. Verizon informed me that I would be credited the amount on the bill. I looked at my account again, and the balance was $55.64, so I assumed it had been taken care of. Today, December 21, 2009, I checked my balance twice. In the morning, my account balance was $0.00, and this evening, it was $265.32. I called Verizon to see what was happening, and I spoke with a rude male representative who kept repeating that the charge was from October. He made no effort to empathize with my confusion/frustration, and instead, continued to repeat the same statement over and over again. I finally explained that I was becoming confused with him and asked to speak with a supervisor.

I waited on the line for at least 10 minutes (the total length of this phone call was over 55 minutes!). I spoke with a VZW representative, a supervisor, and a technical service representative. The supervisor explained that the technical support had informed them that the credit issued was actually denied (unbeknownst to me) because I had "valid usage" of data. When I asked her to explain this, she had a very vague answer alluding to my using the internet and e-mail functions (which I did neither of). This really didn't provide me with any clarity on the issue. I asked to be transferred to the technical support department, so I could see why these uninitiated charges were considered "valid usage."

I explained to the technical support representative that I had unintentionally accessed data on my phone via the P-Tunes application, and I had no intentions of using nor documented prior usage of the e-mail/web browser applications. He offered to block all data entry points on my phone, thus prohibiting it from accessing the data package in any way. I asked him to make a note of our conversation in my file, stating that although the charges were "valid usage" of data, the technical service representative and I agreed that my usage was not "initiated by me" but rather by my phone which, unbeknownst to me, was attempting to access data at any availability. I explained that I did not initiate data contact, yet I am still being required to pay for it. I did not knowingly access the data portion of my phone's internet capabilities, yet I am still being required to pay for it.

This seems wrong to me on so many levels. I could see if I had been checking my e-mail or using the browser why I would be required to pay these fees; however, it seems outrageous to require a "valued customer" to pay for fees initiated on the phone's behalf and not mine. I am more than willing to pay a reasonable fee (i.e. 1 day's data usage) for the mistake I made, but 200+ dollars seems excessive. I have verified with the technical support representative that I had done everything in my power to assure it wouldn't happen again.

I don't have this kind of money to throw around. I am floored that they refuse to come and check this area, after telling me that they have had complaints in this area before. I guess they don't want to spend the money to put up a tower in this area to accommodate their customers. I am just amazed that they were willing to lose a customer over this. I wondered if anyone else was upset about this. They claim to have such an extensive area of service!

Well, I hardly go anywhere but my husband does and he never goes over his minutes either. We have 4 phones on one contract and shared minutes. Well, I pad them what I owed in September. Then about a few days later, I get a bill for 600 dollars, and there is no possible way. Then I thought, they are not getting this $600 that I do not owe. And every time I call, they have a reason for why my bill is high. So I complained to the Better Business Bureau in New Jersey. So then Verizon called and I talked to them.

By this time of November, they said I owe 967 dollars. Well, when I talked to this Tom guy (which they never give out their last names), he was going through the bill and trying to be nice but you could tell he was trying more or less, acted like I was stupid and trying to come up with a way saying I owed this. Well, after a while, he said I owed it from a back bill in June. It is funny, if I owed this why wasn't it on the bill? I'm not stupid. I know we have not downloaded maybe a few ring tones, of which every phone I have has a free ring tone every month, and still, if I have downloaded these, it still wouldn't have run my bill up to 967 dollars in 2 and a half months.

I let them shut it off, and all I want is my bill to be what it is supposed to be. I don't know if they think I'm going to pay that much because I did before but I'm not. I just want my cellphone back on with the amount that it was supposed to be. I am willing to pay at the most $300 but no more and actually they owe me, for all the over payments I have already made, plus when I changed over to them, I had to pay them 525 dollars just to get them. Please, can someone help me with this? How can they get by with doing this to people? It is not right and I don't want my credit messed up. I'm really getting upset about this.

I asked them if I was credited for being over my minutes, as the website was showing a large chunk of my bill was from overages when I had a 700 minute plan, which is why I called to upgrade and was told I would avoid the overages. I was told yes. I asked them to explain to me how as I don’t see the credit .They told me I would see it in next month’s bill. I told them that was unacceptable and asked how you can expect a customer to pay a bill that is not correctly stated.

The fact is, I had a printed bill with one amount, the website says another, and the reps were all telling me something different. I sent a complaint on the Verizon website. I received a response stating that my bill was reviewed and was correct. I responded and explained why it was not, and what was verbally told to me when I upgraded. I received a response saying that the problem is the plan I was upgraded to, it is $119 a month and not the $89 I was told. I told them this is unacceptable and they have a choice, let me out of the contract, or abide by the verbal contract that was promised to me.

My bill has been credited as a peace offering but the truth is, next month my bill will be $135 and that is not what I signed up for. I have been unable to get a consistent answer, and have dealt with at 12 different reps. 3 of the reps I talked to were the rudest people I have ever had to deal with. Andy, rep #** could have cared less if I cancelled. His attitude was poor and he had no interest in helping me.

I bet if consumers knew all the charges they will incur beyond the basic charges, they would reconsider buying the service. The fees as well as the taxes are too much and the government as well as the phone companies should not be allowed to charge all these redundant fees. This is criminal. Well needless to say, I could not pay the bill for this service and even though I was legally obliged to pay them, I chose not to. I will not be held hostage to unscrupulous business practice from anyone. I told them to sue me, I didn't care, but I was not going to pay them one cent.

I don't even know how to access the internet from my phone! Well, I come to find out when I send my pics that I took w/ my camera and send it to my wife, it is using data! Why didn't anyone tell me this before I ordered the dang things? Not only that, but I can acquire data usage charges whenever the phone is on! Apparently, it is always searching "in the background" (exact verbiage from a Verizon CSR) and I can't do anything about it. Exact words, my "only option is to get a data plan or put a data block on the account". Why wasn't I told this before I got the phone?!

So, I put a data block on the account. Then I noticed that my pics weren't going through. I called back (few days later). "Well, sir. The data block will prevent your pics from being sent because that uses data." Are you kidding me?! Why am I paying the extra text/pix fees if I can't even use it? "Well, you can text," that's the response I got from a manager. Well then, why don't you charge me half the fee since I can only use half the service? "Can't do that, I'm sorry". I was told that, now, all smartphones require a data plan as of a month or so ago. What about the people who got these phones prior?

So, here is what they offered me to fix the issue: (1) Keep data block on there and text only but continue to pay text and pix fee; (2) Take data block off if I want to send text/pix and pay the "pay as you go" data usage charges as a result. This problem is something Verizon needs to work out. Why is it my problem? If I was misinformed, why can't they offer me a voucher for 2 new (even used!) phones? The manager wouldn't do it.

Is it fair? No. Is it fair that I pay $20/mo. to just text? No. Is it fair that I was misinformed? No. Is it fair that I have to pay to get rid of 2 free phones? No. Is it fair that they realized the problem of the Centro using data intermittently and unknowingly and the resolution was to trick and corner the customer into getting the data plan? No.

Please help me get this resolved. I'm over the PDA calendar. I never would've gotten the phone had I known I would have to go through this. I just want a regular phone w/ a camera to take pics (have 3 kids), send them and text. No one at Verizon wants to help me. They even had a recording (while I was waiting for the manager) that has a lady's voice that states something like, "Our Customer Service can't be beat. We guarantee to fix any issues you have and strive to make our customers feel happy." Can you help me get out of this mess?

Since the lost time was not compensated, I sent an invoice for a fraction of my time wasted dealing with Verizon's low performance. The invoice ** dated 09/29/09 is still unpaid after many attempts to collect the debt. Verizon has not adequately relieved me of financial loss and I still continue to have poor cell phone service and more wasted time dealing with the repeat of the above-mentioned items.

I am canceling my service with Verizon due to nonperformance and filing whatever complaints through whatever avenues I can find to bring about justice to such negligence. I had no previous problems with Alltel and ever since Verizon has taken over the service, the account has been plagued with multiple problems. I hope that Consumer Affairs would take whatever measures to help to bring about justice where a large company can neglect and abuse its customers.

Do not combine Verizon services to one bill. They have different billing departments and any dispute will lead to transferring calls from one department to another. DSL department is the worst. Their customer services are overseas (I can tell that from the delay in the phone conversation and Indian accent). The customer reps overseas tend to hang up the phone calls intentionally.

Upon review of my recent bills, I was still being billed for megabyte usage. I contacted VZW to learn that I was never placed back to my non-megabyte usage America's Choice 700 price plan. And a supervisor told me that VZW is unable to place me back on my old AC700 plan. I was also told I agreed and requested the PP change, when in reality, I was advised by VZW Technical support that the PP change would correct my Voice Mail issue and not change the cost of my old America's Choice plan. The change did not fix the Voice Mail issue and it did not maintain the old America's Choice pricing. I also was never given the courtesy of being informed that the old PP was not reinstalled.

However, Verizon Wireless continues to harass me with collection calls even after a signed request to their Customer Relations department more than a month ago to Cease and Desist the collection calls. I was told over the phone by the Verizon Collection Department that once a Cease and Desist letter was submitted, calls were required to stop immediately. Upon contacting Verizon's Corporate Customer Relations rep (Mr. Samuel) three times, I have been told that he knows nothing about the Cease and Desist policy, he will not forward the request letter to the appropriate personnel, and he has no contact information available for Verizon Corporate offices. Therefore, I am at a dead end.

Verizon Wireless continues to claim that I owe an Early Termination fee for canceling the Alltel service, though (1) they will not stand by the Customer Rights section of their own Agreement and (2) cannot provide any evidence that I was ever a Verizon Wireless customer under their customer agreement in the first place.

I was happy with Verizon and worked with them for years to stay with them. I had a weak signal at home, but it worked great everywhere else. I had a new job working out of my home, which made it important to be able to have good access at home. I bought a new blackberry phone per their customer service rep’s suggestion, which made it worse because my old phone had an external antenna. I bought a network extender for $118 to improve the signal at home, but that didn’t help either. They came out and tested my signal and agreed to cancel my contract because of poor signal.

By Friday, Nov. 27th, the back phone plate started peeling and the phone was not working correctly. My husband called up Verizon Wireless, told them about his anger for paying all this money on insurance and then getting a lesser designed product. They agreed and sent me to their insurance claim department to order my claim. At that point, I was transferred to a woman in their department. I again explained my complaint about spending money on insurance and getting a phone back that is claimed to be new in any condition other than new. I told her about the same thing happening with another of my phones on my plan 6 months ago, and I was told then that this was not to happen. I then stated that I would like something noted that I would like a new phone just like the one I had turned on and not a knock off because if I received a knock off, I would report the company to Consumer Affairs.

Immediately, the employee refused to give me her name or to speak to a manger. She told me that she could no longer speak to me or replace my phone because I said that I would report them. Again, I requested to speak to her manger and was denied then transferred to a voicemail to the CEO department. I then left them a message and contacted Verizon Wireless, who then replaced my phone through them. My concerns are that we pay insurance and then a deductible, and receive a lesser quality phone in return is a complete scam and should not be allowed to happen.

I spent over an hour on the phone with Verizon tonight. Initially speaking with "Brandon" in the Verizon prepaid call center, who could not resolve and who offered no further assistance, I requested to be transferred to a supervisor. After some time I finally spoke with a supervisor in the Verizon prepaid Georgia call center in an attempt to resolve. She could not resolve my issue and told me, "This is not a 'known issue,'” told me there was nothing anyone could do and promptly hung up on me! Needless to say, she was quite rude.

So I am out $140, with no prepaid phone service despite making payment in good faith. This is not even to mention the bills I received on a previously cancelled Alltel phone that was never even transferred to Verizon. That took me 6 hours on the phone to resolve!

We have spent numerous hours on the phone with Verizon Billing and Customer Service and we can't get anyone to explain why our billing went from $89 + $11 long distance to $250 a month. We have not exceeded the long distance plan and have asked for all the services to reflect the $89 package. Verizon reps have provided different stories to the billing discrepancies and they told us that we do not understand the billing. After that, I have called Verizon and spoken to about 10 people; they inform me that they would have to get the Specialized Billing rep to call us to review the billing since their standard Billing personnel could not explain how our bill went up to $250.00 a month. As of this week, I got a call from DirecTV indicating the shut-off hour service since Verizon did not pay them.

Since our billing dispute with Verizon, we have requested to cancel all the services. Before the disconnection date, Verizon has charged us $150 for making a long distance call for 52 minutes. That means that they have graciously charged us $2.88 per minute for a service that should be covered while we have the phone line and long distance service. I am not sure what to do or who to contact. Verizon stated that we ordered the package as is and that their billing is standard. Who oversees the phone company from these aggressive and deceitful tactics?

Since then, I have called and spoken with numerous customer service people at Verizon who keep promising us that they will apply a $35.00 credit per month for the next twelve months, plus a month of free internet service in compensation. We have yet to receive this after starting service with Verizon in July 2009. The latest promise made by someone named Sheila was that the credits would begin in December. Also, I just received a rebate check for $188.00, not the $210.0 as promised when I spoke with Tye ** in June, because 3rd and 4th quarter rebates were reduced. We are quite fed up with Verizon but have signed on for a 3-year commitment. Thanks for your help. We have been overbilled about $35.00 per month since July, and our rebate is $22.00 less than as promised. Also, I have not received the $50.00 American Express card. I have a copy of a fax from Tye ** to prove what she promised.

I called Verizon's customer service department and the rep first told me I had failed to close out the account nine months earlier and therefore a final balance, plus several months of late charges had been turned over to the collection agency. The customer service rep claimed there was no record I had instructed Verizon to close the account. He did acknowledge there was no usage on our cell phone after August 2008. I asked him why they hadn't mailed me any statements reflecting this bill. He said they had gone to a wrong address and been returned. I asked the CSR to mail me copies of all statements reflecting any charges on the account.

Verizon subsequently sent me statements for the nine months after I'd closed the account. On each statement, an additional overdue fee had been added. The September '08 statement showed a $15 suspension of service fee at customer's request and a $12.42 credit on monthly access charges. Clearly, Verizon's customer service rep was not telling the truth when he told me they had no record I had instructed them to close the account in August 2008. Verizon has never responded to my letters regarding this dispute and they won't answer my questions on the phone. They tell me to talk to the collection agency. I finally paid the "phony Verizon debt" to the collection agency to protect my credit.

I have since done research on consumer complaints against Verizon and learned this is a common occurrence. Apparently, no government agency bothers to look into these complaints against Verizon. Stay away from Verizon.

The company, Simplicity, states this happens all the time. I don't understand that if the phone doesn't belong to them and they can match the phone with their own, then why don't they just put the phones in a separate area of that warehouse and tag all the phones with that phone number, serial number, or UPS tracking number with the phone number on it? I don't feel I should have to pay $600 for a phone that is sitting in a Verizon warehouse, and to tell me there is nothing they can do. So in the meantime, this messes up my credit, because I just don't have the money to, and why should I pay if Verizon has the phone? I need some answer to what I can do. I'm pretty sure there are a lot of complaints regarding the same situation. Please help me.

I was still having duplicate problems one after another. I was too exhausted both physically and emotionally to deal with the phone issues one after another. But since my upgrade eligibility date was coming closer, I decided not to waste my time and wait for my Upgrade eligibility time, which was coming up very close and then change to new phone/new model. I was very, very exhausted (both physically and emotionally by running back and forth to the stores wasting my time and gas), contacting the Verizon Tech Support for help, spending hours and hours of times to deal with the phone issues.

As I was getting ready to upgrade my phone, I found out that my "Upgrade" time period had been extended to Jan. 17, 2011 whereas the original "Upgrade" eligibility date should be close to now (late 2009 or early 2010). This is not the first phone/model I had with ongoing problems. I "literally" suffered from phone problems on one model after another previously and each time, the Verizon had to replace with another phone (same model) repeatedly. Who would have known that Verizon keeps replacing my new phone with refurbished phones?

As a customer, I have a right to receive a new phone when my original new phone becomes defective. After all, I did not receive it for free. I had to pay for my new phone! I had no idea that Verizon would give customers a "refurbished" phone to replace my newly paid phone. At the time when I was ready to replace to another phone, the Verizon Rep. did not inform me that by replacing to a new phone, my Upgrade time period would be extended. If I was informed at that time, I definitely would not accept a new phone and keep my original Upgrade eligibility date. Therefore, I sincerely feel that not all of the Verizon representatives were acting on their duties and responsibilities of informing their customers their rules and regulations, polities, etc. accurately and appropriately toward customer's understanding.

Therefore, with my circumstances, my issue was not clear and accurately explained to me by the handling representative. Thus, Verizon must move my "Upgrade" eligibility date back to the original date (not Jan. 17, 2011). I am very, very disappointed to say that when Verizon calls me a valued customer, this is the way I have been treated. Thus, I strongly believe that Verizon must change back my original Upgrade eligibility date to the original date (not Jan. 17, 2011). Thank you so very much for your assistance in this matter.

They said they would suspend my card. I asked how that works and for how long, etc. They said immediately. and since the call was 1 day after my plan started, they would backdate to yesterday, no charge. I said, "This is indefinite for now." They said, "no problem." I also have a cell phone. Towards the middle of the month, my father died. Later, I had to take a break from what happened and tried to pay some of my bills, but there was a charge for the broadband card for that month. I called again and they said they'd credit the account. I paid the bill.

The next month, the bill came again and I called because there was a charge for broad band. They said, "You never suspended your broad band!" What! I said there should be notes." "No we have nothing until November 5th." They basically called me a liar. My father died on the 16th of October and I suspended when he came home from the hospital, around the 5th or 6th. In November, I had to call again. They made no note and suspended on Nov. 3, 4. They said that was the first time I called.

My bill is due for both the broadband and cell - double the cost. A credit was finally issued again but I was told it will show up on the Dec. bill and I'd have to pay the whole thing. They said, "The handset is not up-to-date, just pay the cell phone." But I said, "It will be late fee unless the system is updated." "Well, we show no suspension was ever made." "That's your fault, " I said, "I shouldn't even have a credit again. I should have no broad band card fee until further notice." I was yelled at by the manager and they said that there are no notes and I was wrong. I hung up and called the next day where this was repeated - never suspended, no order, my father died. They said that I didn't remember changing my cell plan, why should they believe me?

Are you kidding? I lowered it or raised it. I felt on the defense and witness stand plus the new customer service said the suspension was good only for 3 months. No one told me that. She made me feel like a criminal, that I should not be telling anyone about the suspension plan. She said if I use this feature too much, they'll shut me down. What?! Will you tell me the parameters? She recorded everything and typed everything, now to defend the company but nothing was stated that they screwed up initially and if there are late fees for changes that should never be there. They can't say that.

I spent hours on the phone. No one told me at customer service there was a 3-month limit to suspend and a $15 charge. She said, "That's not Verizon's fault." I bought the Verizon card at Best Buy. They don't tell you things, so it's my fault? Why didn't customer service tell me "You never suspended it!" The more I asked, the more she typed in notes to but she would not state anything that they did not tell me before. If there are repercussions from past Verizon mistakes, too bad.

I found each representative can't vouch for what the last one didn't do. I felt I was literally a criminal trying to scam Verizon. Everything I said, they turned it around like a defense attorney and after several hours, the customer service rep. (it took that long) to convince her that I was honest. Later that evening, this all made me sick. I felt harassed.

I've had numerous problems with them. I bought a Motorola Razor last year, a $300 phone. The fires hit and I had to evacuate. I left the state by car. My new phone was horrible. It powered down when it got warm ... for 5 days! It did not go on until I hit Tennessee(!) from San Francisco. The person who drove me, we used his phone. When I reached Tampa, I went to the Verizon store and they said, "Too bad; your month is up." I told them I was in the hospital and sick from the smoke. I had medical records and proof from my pulmonologist. I could not go out and I was evacuated with a mask at 3 am. I'm only 2 weeks shy of 1 month return of the phone.

Then their phone went out. "Too bad," they said, "you're stuck with it. We can get you a new one, same model" I did this and it did the same thing. Also, it did not work when charging. They just said, "We'll send you the same model," again. I said, "The model is the problem." "We've had no complaints."

Later that year, I spoke with a manager at Verizon who said the phone has numerous complaints on record of battery issues. Of course when I told that to them in the store, a manager said, " I've never heard of this," on and on. Then the speaker went off. They lied at the store and said they were sending me a refurbished one upon sending mine in. I walked out the door and realized they lied. It had a mark, my original phone. I went back in and the manager admitted they lied.

I just threw this new phone in a bag and activated my old tank, no problems. I lost 270 dollars on the Razor. They said, "Soon they'll make it impossible to use my older 1-1/2yr. phone. They change to codes something like that. This company is too much, but the way they made me feel the last couple of days after going through so much when my father died, I can't tell you. I know I have missed lot that transpired on the phone w/ them. I want to cancel $165 for my broadband card and drop my plan to nothing on my cell.

I'm really disgusted, offended and don't want to give them my business anymore. There have been other problems but I can't remember specifics, only that my husband and I were upset. My uncle as well has dropped them. Please advise.

I was also being charged from companies that were not Verizon through Verizon which I never agreed to be. One was a company which said it was doing business for my company which has never existed as I have not owned nor operated a company. Needless to say, these unexpected charges created many overdrafts and other charges from my bank. Verizon was unwilling to help stop their charges which created an even larger mess with my bank in October 2007.

I went to the bank and explained what was happening and they said my bank account could not be closed with the fees I owed the bank and my next check was not even going to cover the fees I owed for October. So, I ended up unable to pay any of my bills, losing all my credit cards and being delinquent on paying my student loans, and unable to have a checking account. The bank finally closed my account when the charges got up to $2500.

Just then, a rep from corporate Verizon walked in and I laid the whole deal on her. She said I was misinformed and there is nothing she can do. I left Best Buy. About 20 minutes later, I called 611 and was told that my Treo was not returned to original deal and that they were screwing me again. I asked him to return me to the plan I was on when I woke up before the horror trip and Best Buy. He claimed he did and informed me that tethering on the Droid was not possible. Best Buy and Verizon lied to me. How many others are they lying to?

It was one of the most horrendous experiences I have ever dealt with. You recorded the calls, you can hear it too. Have a listen! If I haven't heard from an upper level representative of your company within 3 days, I am out of here and you will have the most negative PR storm I can create. By the way, I work for an organization with offices up and down the east coast. I am the National Operations Director. At present, we utilize Verizon for all office and mobile phone services. We went with Verizon because of customer service, now I think your customer service is deplorable! Consequences: loss of a customer forever!

I then said that all I want is to exchange the device because the BlackBerry Storm requires me to press down too hard on the buttons and has caused calluses to develop on both of my thumbs and index fingers. She stated that I could not change devices and that she had offered me reasonable choices. I said that the choices were not reasonable because one required me to spend more money for a problem caused by their product and the other required that I locate an old cellphone that I do not know where it is and may not have access to. I added that my only alternative seems to be to speak with an attorney and to stop using the device.

When I called customer service, I spent 1.5 to 2 hours trying to figure out what was wrong with my phone and trouble shooting. They had me doing test after test after test and were unable to find out what was wrong with the phone. I then called 12 more times from March 2009 to September 2009. Each and every time, I had to do all the tests over and over. I had to use time at work to try and figure this thing out. I'm not a phone technician but yet I was trying to fix my phone problem. I don't think I should be repairing my phone when I pay my bill every single month. It's like buying a new car, buying the warranty and being at home on the phone with customer service trying to troubleshoot and repair your car yourself while getting instructions over the phone! Isn't the insurance and warranty supposed to handle this with their professionals?

After months of dealing with these issues and not having the services which I was paying for, I requested new phones under the warranty I paid every single month for this exact situation. They wanted me to spend another 2 hours trying to troubleshoot my phone. I told them that I didn't have time to do this and we had done this in the past and we couldn't find the issue. I then went in to a Verizon authorized store where they tried for 2 hours to figure out the issue and they were unable to figure out the problem. I was then told by the employee my early termination fee was $65 and for me to call customer service and request my phones to be replaced with new phones. They denied me over and over because they wanted to run those 2-hour tests again.

I told them I have done those tests. I'm not a phone technician and that all I wanted were 2 new phones that I have the right to because I pay the warranty and insurance every month. They denied my request. I tried for months and months to make it work - they didn't want to help me. I was told previously by customer service I would get $20 credit for my 12 calls made spending anywhere from 1.5 to 2 hours on the phone. That adds up to $240 - I never received this. They forced me to go to another carrier. I changed phones to Sprint. Sprint has provided me with excellent service and I'm saving $65 a month with a lot more features.

Verizon then sent a notice saying it is a second notice and I owe them $268.61. I never received a first notice. They don't break down or explain what the charges are for. I changed to Sprint the first 4 days of the month of September so I didn't use their service for that month. I shouldn't have to pay the early termination fee when I did everything to make it work and they didn't. They didn't hold up their end of their agreement. I paid them the full amount for services every month, yet I didn't have some of the services for weeks at times, for example, email being down, internet browser disappearing and not working. I disagree and will not pay them a dime because I feel they breached contract by not holding up their end of the deal.

How they thought this was legal, I don't know. They insist we owe the bill. I am wondering how many months we paid this without knowing as the temp was here 4 or more months ago. This is deceitful and bordering on downright criminal. What can I do? I am really tired of this. Consequences: monetary payments paid to these people and threats of collection, countless hours on the phone (Verizon won't talk about this, they transfer us to another company), and aggravation.

I am being charged for a service for which I did not sign up for nor do I want and cannot get Verizon to eliminate texting from my billing each month. If not fixed ASAP, I will terminate the service and make a formal complaint to the Attorney General who has been very helpful in these matters previously. I will be contacting the Attorney General of Arkansas regarding this apparent fraudulent activity by Verizon. This matter is being turned over to the Attorney General within 7 days if this matter is not taken care of.

What they told me was that amount was right because we did use those minutes and we went over the plan given minutes. She kept saying the same thing over and over and of course, I told her that was unacceptable to me because what they say is not true. I did explain to customer representative, to a supervisor and to someone on financial department that it wouldn't be possible because I barely make phone calls. I am not lying. I make a maximum of two calls daily and one of my other sisters doesn't even answer the phone calls. Of course she does phone calls but less than me still. As for the third sister, even though she does make phone calls and could use our minutes, I still think that wouldn't go over the minutes that much to get that scary bill amount.

As I mentioned above, I called the company and all what they did was transfer me to all the departments such as customer service, then talked to a supervisor, talk to someone on the financial department, then talked to another supervisor. I got pretty upset because all they were doing was just transferring me to all departments and no one came up with a solution. I also mentioned to them that I did not refuse paying my bills but as for those ones, Jesus! It's terribly abusive. You may be thinking that I may be one of those people that are always complaining about anything, but I swear it's not like that. I am making this complaint because I really really believe that what they are doing is not fair but abusive. So please, I would really appreciate any help. Thank you for your time and I hope you guys do something about it.

On September 21, 2009, I contacted Verizon to terminate the original number. The CSR advised it had been terminated and my new bill would be $59.99, prorated to my new bill. There was no mention of an early termination fee (and I wasn't expecting there to be due to the original conversation in May).

On October 22, I received a bill for the line that was to have been terminated, at it's original rate, and the new number at the $59.99 rate. I called Verizon to find out why the number hadn't been terminated and was advised by CSR Jennifer it hadn't been done in error but would be corrected. After she had difficulty terminating the line, she advised that I would be charged $125 to terminate, unless I wanted to keep the phone on. She transferred me to CSR Wanda (Kentucky), who advised me I would be charged the $125 to terminate and she couldn't keep the phone on, only process the original request to terminate the line. I asked her to terminate the line at this point because she said it was the only thing she could do. I asked to speak to her supervisor, which she advised they would have to call me back.

On October 25, 2009, I received a call from a supervisor in the KY office (name unknown). She reviewed the notes and told me there was nothing she could do if the employee had made an error and that I had made an oral agreement. When I asked for the recording of the phone call in question to be pulled, she stated it couldn't be done. She told me I should have received a letter from Verizon outlining the contract back in May and that I had 30 days from then to dispute it, so there was nothing she was going to do. I advised her I had not received that letter but had received one with the information on the contract for my new phone. She refused to do anything, only repeating ,"You agreed to an oral contract." I asked to speak to her supervisor and was advised they would call me back.

On October 27, 2009, I received a call from CSR Angie (Kentucky). I explained the entire situation again. When I asked again for the recording of the verbal confirmation for the oral contract, she stated it could not be provided and that phone calls were only intermittently recorded. She stated the letter was their proof of my agreement, but when I asked for her to show confirmation of my receipt of the letter, she stated, "We have no mail showing returned from you." When I advised her this did not constitute confirmation of me receiving the letter, she stated that was all they had and she would not reverse the charge. I asked her how I was supposed to agree to a contract they have no proof of verbal agreement and nothing to show I ever received a confirmation letter, that there is absolutely no proof of any agreement on their part; she had no response. I asked to speak to her supervisor as well and I'm now awaiting yet another phone call.

I assumed the account and made changes on it in May, 2009, based on the information provided by their CSR, who was apparently misinformed. I made further changes based on this information and I'm now being charged $125 for their employee's error. When I asked for recorded or written confirmation of anything, I was met with them stonewalling and them stating they have no proof other than what their computer entries say.

I have tried to work with them, but they are only interested in having me hook up the original number until December, which will wind up costing me $120 plus tax, almost exactly the $125 termination fee. I'm not sure how many people they have convinced to pay this fee, without being able to provide a single bit of proof as to an oral or written contract. I'm not sure what constitutes a class action suit, but for a company to provide incorrect information and then charge customers for their error without having anything in writing or recorded could mean that there are a significant number of people in similar situations as mine. I have tried contacting PUCO in Ohio, as well, without any luck. I would appreciate any help with this and thank you for your time.

I was called today to tell me that I was in arrears. I again informed them that I had canceled my account. The representative said that I needed to speak to customer service. I remained on hold for a number of minutes and customer service never even had the courtesy to come onto the line. They appear to refuse to accept the fact that I am no longer prepared to use their service. I appreciate your help and attention to this matter.

Melissa was very rude and went on to tell me that these charges were valid. I then asked the rep why Verizon don't send out an alert to customers when their bill looks irregular? Melissa informed me that that is a service I would have to sign up for. Wow I was speechless! Verizon should value all of their customers especially customers who have been utilizing their services for almost ten years. But after what I experienced today, it is very clear that Verizon needs to revisit their policies and work on their customer service.

I have this phone, the LG enV2. There are a number of known issues with this model, but I am getting ahead of my self. I did not know this was the issue until my last visit to Verizon. Last summer back in July, I went into Verizon and told them I had charging problems. They solved my problem by selling me a new home charger. Now this seemed to work ok. I still had to hang the cord over the counter and then it would fully charge. By October, it was getting so bad that I could charge it for minutes at a time, if just the right pressure was put on the cord and plug. So I went and visited my local Verizon store here in Poulsbo, Washington.

Here is how things went down: I met with the same woman that I saw back in July, Stephanie. She was polite and told me this is a known problem. Stephanie said there was a memo circulated to her in the company stating this known problem. She stated that they will replace the phone and that as she used to be a tech, she would call Silverdale. She asked first if they had the ports there to do the job. No, they don't have the part. She then asked if there was a phone for me to just pick up. No, they ran out. She found out that I needed to get it done through corporate. Stephanie gave me an 800 number and sent me on my way! I left Verizon, not entirely happy with my phone that can only get 30 seconds of charge time. I called the 800 number while driving home.

I talked with a nice woman about replacement phone. Sure, I can have one for $50 because mine is now out of warranty. I say known issue and store said they will cover it. She said she can only get me the phone. Ok, I need it. She then said that she can transfer me to Customer Service, and they can help with either the charger cost or phone cost (She felt one way or another this was wrong.) Phone will be here in two days (yeah!). I finished up, then I was transferred to customer service.

James from Washington was to be helping me. Short of saying "Tough luck" out loud, he stated it was not in warranty and too bad. James, you need to learn something about customer service. He verbally stood his ground, ignoring the charger purchase (although he said he could see it.) He then told me yes and I should have known this was a problem back in July when I bought the charger. James, I have had cell phones longer than you have been through and out of puberty. Every time there has been any kind of charging issue, it was always the charger plug on the cord, and that was once!

So now, I called Stephanie. She stated when the phone comes in, we will see if they charge for it and fix it. Two days later, the phone arrived. Well, no one mentioned that I would be getting a bare phone, nothing else with it - no battery, cord, nothing. Even better, no one mentioned that it was a refurbished phone! All with a 90-day warranty. See below I would have purchased a new phone had I known this. I took the phone to Verizon Poulsbo in Washington and saw Stephanie.

She saw the charge for the phone and said that she would take care of it. She then went to transfer all the data into the new phone. At this point, she did note that my port was in such shape that she could not maintain consistent contact long enough. Stephanie was generous enough to sell me a mini memory chip! So I then had a memory chip, so she could move my data over. Thanks. She made a copy of the paperwork (costs) that came with the phone. I was told that she would get her outside? Manager to take care of it. I then went straight to the FedEx box and sent in my old phone 20 minutes later to be repaired and sold to some other sucker as new. Stephanie had given the copies of the papers to the person who would clear this all up on that same day.

I have since left messages with Stephanie and will swing by the store this weekend. I can still see the charge to me for the phone. Oct. 24 (three weeks later). I got to talk with Stephanie on the 22nd (the woman who I started with). She had given her IDR Donale, the copies of the papers where I had been charged. There had been no word, either way, although she would talk with her and get back to me.

So Verizon, where did you fall down here? First, there is an issue, and you folks know it. Second, your staff has to do what they say they do and that is customer service. I got to buy a new wall charger, refurbished phone and memory card. Near $100 for all that, all because of a known issue that was not taken care of promptly. A brand-new phone from you is $20! New, with a new battery and charger is $33, and it would have cost $10 to swap memory and activate.

The last struggle is that I went in and was looking at a family plan. My partner (who I got onto Verizon 4 years ago) and I want to join the accounts and add a phone for my 15-year-old son. But if this is an example of service, maybe Walmart has the answer to service (and they are not known for it). Maybe, the world is modern airlines without food or personal service now, but I thought you folks still say that you are great on your commercials and website.

Apparently, work orders are now terms for your agreement. I was absolutely stunned because I had contacted Verizon trying to get service and they set me up with this slimy company. Luckily, they do not have my bank account information. I have never felt so victimized by any one company. I only thank god that we can pay this and move on - or not pay it depending on whether or not Verizon has provided my social security number to this terrible company. It absolutely amazes me that this company is still in business, while so many decent companies are not. I would venture to guess that all of our early termination fees are funding these class action lawsuits and small claims because they can't run a respectable business.

After two days of having the man at the local store run the phone id numbers in his system, we were able to find a phone that did not reject my plan. It was a new Samsung Intensity. I realized at that point that the explanation had nothing to do with the phone technology. It was just Verizon Wireless trying to force me to give up my good plan for a more expensive plan that would give me less and charge me more. At that time I was also trying to update the name on my account and take my husband's name off the account. I was told I could do this but I had to read the customer agreement. I have always been on the account as a second user with full access. So, after several days I went into the store, read the agreement, called a toll free number, confirmed the information, and once again was on the phone with an operator.

Again, they said if I wanted to make any changes I would have to give up my plan. They told me I could not change the name on my account without giving up my current Verizon plan. They told me I would be required to forfeit my current calling plan and switch over to the lesser more expensive plan. I told them that this was the second time that they were trying to strong-arm me into giving up my plan. I told them I had just renewed for two years on the 8th and I should be allowed to update my billing information. The operator checked with his supervisor who told him I could not make any changes unless I gave up my current calling plan.

Verizon should not force people to give up their service for a lesser more expensive service by withholding upgrades, account changes, and service. They require two-year commitments yet exclude themselves from the terms of those commitments. It's unethical and unjustified. They strong-arm their customers and try to persuade you by telling you your average minutes without explaining the extremely high cost, is you go above those averages. I have a good plan, better than anything they offer now and I won't give it up. They misrepresented the information to me. They told me my plan did not work with new technology, which is simply not true. They have me in a two-year contract, yet refused to allow me to change my billing information. It's wrong.

I need to change my account name for tax purposes. I own an S-Corp and I need my name to be the primary name on my account. Verizon's refusal to honor my contract and allow me to update my account may have tax consequences for me. Additionally, by refusing to allow me access to many of their better phones, it affects my business as a real estate broker. I am unable to get a phone like a Blackberry, which would help me in my business, without giving up my calling plan. If I wanted a plan comparable to my current plan, I would have to pay $79.99 per month vs. $39.99.

I called again to cancel, but was then told that I needed to pay the current monthly fee. I have been paying for service that has not been used for more than four months, just because the customer service personnel refused to cancel my account as asked months before. I have no interest in maintaining business with them. I am really disappointed with the way they conduct business, and with the lack of response to my request for cancellation. I am going to let my co-workers and my clients know about the lack of responsibility that this company has shown in handling business. I am a preschool teacher and I have contacts with many people in my school. I will make sure that everyone knows about how disappointing it is doing business with Verizon wireless.

You may have exemplary credit, but if you have failed to answer the questions under item 2 correctly, expect to send VZW a fax with some additional info, such as: copy of driver’s ID, and utility bill for last thirty days (hope it's not end of billing cycle, you could be a goner for a day or two). We faxed the information three times and finally gave up. The first time their fax was of a poor resolution, they could not read a date. The second time they accidently shredded the fax. The third time, the date was over 30 days.

I gave up. This was more hassle than buying a car. A credit report is a wonderful thing, where Verizon's worry was is incomprehensible. And what the heck is the deal with a fax anyway? Is this 2009? Is this a wireless company? Can they spell dinosaur? If they cannot handle a simple signing up of a new customer, I cannot imagine what would happen if they screwed up a billing cycle. Oh yeah, I am a 20+ year customer of Verizon land line. Stay away from these folks. Consequences: three to four hours of billable time lost, but hey, it's a telecommunication company. They've never been efficient.

I had US Cellular before this and I never had one problem with dropped calls! I think Verizon Wireless should be sued for false advertisements and should be made to change their slogan from can you hear me now to you can't hear me now! This company really sucks!

The Verizon plan worked well for the first few weeks. I started then getting knocked down to National Access, which is just about the same speed as dial-up. I purchased an antenna. It is 20 ft. in the air. I'm getting about 4 bars with it. When I turn my computer on, I'm on broadband, but after I use it a little while, it knocks me down to National Access - very slow. I've called Verizon, and they said that the National tower was 7 miles out, and the Broadband was 5. With the antenna, I shouldn't have any problems picking up the closer tower. I can understand if I was exceeding my 5 GB monthly quota, but I have never surpassed 5 GB of usage in any month. I have read some reports of how Verizon cancelled the service because of excessive use.

If Verizon can cancel, why can't the customer, without having to pay a penalty? When they sold me the program, the salesman said that I was buying a broadband plan for $60/month. If I stay on National Access 70% of the time, I might as well go back to dial-up! I don't want to pay an "early termination" fee because I just did that with AT&T on Verizon's promises of broadband.

I talked to Tech Support, and they told me that they would circulate a "trouble sheet" about problems with the tower. Still, no one told me that there were penalties based on how you used the service, let alone exceeding the quota, and I thought that the only penalty would be having to pay for exceeding 5 GB. Why couldn't the salesman have said "there is a penalty for how you use it, in addition to exceeding the quota," and I would have saved the early termination fee from AT&T, which is over $200. Isn't there supposed to be some law about truth in advertising? All they told me was the "icing" and never said anything about the "turd" underneath.

I went to the Verizon store in Augusta, GA, explained to the customer service rep what happened and told her I wanted my daughter to be able to get her phone at the Athens store so she could pick out her own phone. I also added her as an authorized user and the sales rep added notes to my account so the folks in Athens would know what I wanted.

My daughter went back to the store in Athens and received the same runaround she got the 1st time. The sales reps called me at the insistence of my daughter and he told me the same story. I told the sales rep to give his card to my daughter and told her to walk out of the store. The sales rep did not give my daughter his card and called me back to let me know that for another $45/month he had found another way we could upgrade just one of the lines (for my current 2-year contract, this also amounts to approx. $1000). I went back to the store in Augusta and upgraded one phone line without any difficulty. The sales rep in Athens could have quite easily done the same thing. Instead, he chose to try to steal at least $1000, in Verizon's name, by trying to deceive both my daughter and myself.

I made a complaint to Verizon over this and they have blamed this event on a training issue within Verizon and tell me because of my complaint they have corrected the problem. However, they have not attempted to correct the embarrassment caused to my daughter nor the inconvenience my daughter and I had as we made a total of 4 trips to a Verizon store, nor the cost and inconvenience of getting the new phone to my daughter. It is about a 200-mile round trip to her apartment.

To make matters worse, Verizon will only talk to me over the phone so I cannot get any documentation of what has transpired during this resolution of my complaint with Verizon. I have asked them to correspond through email. As far as I'm concerned, they have totally swept the event under the rug. I was nearly swindled out of over $1,000 if it had been up to the Verizon sales rep. This is not acceptable nor is the fact that Verizon, from my point of view, has just dismissed it as a training issue. It may well be a training issue; however, that should not be my problem. It is Verizon's problem and they should make amends for their mistakes, assuming it was a mistake and not a real con job.

On the 30th, I called to see if my internet had been activated. I was told that my internet would not be cut on until Oct. 7 because it would take 7-10 business days to get the internet turned on from when I got my phone line. I questioned then why I was told something altogether different before and that they could not answer me. I then reported that initially I was told that FiOS was not in my area based on the number first given to me (in early September), and that I would have to go to DirecTV. On the 28th, I was told that I could receive FiOS based on the new number given. On the 30th, I was again told that FiOS was not in my area. I asked how I could be compensated and was told by a customer service rep that I could get three months free of internet. I informed the lady that this certainly can't be true, because I was given the choice of three months free internet or a free laptop when I initially signed up for the service. Apparently, there was no indication that I requested the free laptop, which was not offered to me when they told me (after my complaints) that I got three free months of internet.

Secondly, the store apparently set a ringback tone feature onto my phone. I did not ask for a ringback tone feature. I realized after receiving a notice in the mail that I have been charged for the ringback tone feature for over a year. If I hadn't asked, I never would have noticed. I'm sure customers out there don't even look at their bill to see if they are being charged unnecessarily for things they can do without.

I have one thing to say. You should be careful about this sort of thing. After the fallout from banks screwing their customers out of their houses and homes because they didn't read the fine print, people are on their guard big time. I would advise full disclosure and transparency in all of your future business dealings. And you can rest assured I will be spreading this news around the internet as much as I possibly can in order to protect other consumers from being exploited by big businesses.

I called Mike, the manager at the Pleasanton Verizon. He didn't understand why customer service had me call them when it was a simple thing to fix. He called customer service, and the lady couldn't believe the previous customer service representative couldn't figure it out. She said that my number was still being ported out and I would receive a revised bill when it was complete. During that period, I called again just to check in. A customer service representative said that I just had to wait.

On September 24, I checked my bill online and I now owed over $500. I called customer service once again. A man named Joseph said he had many years of experience and he could definitely help me. I explained the situation and how I only had the phones for 10 days. He explained my bill to me, which didn't help. I don't care what the bill says. I am telling this representative that I only had the phones for 10 days and this is a mistake. He continued to tell me "Well, you just ended your service recently," which was not the case. The date he was talking about was the end of the billing cycle which had nothing to do with the date I cancelled. How could these representatives not know this? He told me if I really did cancel my service, I could just bring my receipt in to the store I bought it and they can fix my bill.

The next day, I called and left messages for the manager; but he was too busy. So I went into the store and spoke with him. He was the manager I spoke to about a month ago. I explained what happened, and he said they could have handled that over the phone for you. He called customer service and explained the situation. At first, the representative thought I just had cancelled. But Mike explained that I cancelled on August 26, almost a month ago, and should only be charged for my 10 days of usage. It took her a while, but I was credited my early termination charges.

I spoke to her, and she told me that it states in their contract that if I end my service during the billing cycle, I have to pay up until the end of the month. I said, "Why would that be if Verizon states that there is a 30-day guarantee? So what you are telling me? That you really don't have a 30-day guarantee?" She said that when you return your phones and say you don't want the service any longer, it doesn't mean that they are cancelling your service. I find this hard to believe.

I walked into Verizon. I told them our service is horrible and we would like to cancel our service and that this means I am not disconnecting my service? She told me that if the person who returned my phones said that they were disconnecting my phones, they were then responsible to credit me any additional amount for that month and that each store can have some separate policies. How can that be? A 30-day guarantee is a 30-day guarantee. Does anyone say "Oh, by the way, if you cancel in your billing cycle, you will pay for the first month regardless"?

The manager was surprised. Verizon policy is a 30-day guarantee. He said that is not a store policy but that is a Verizon policy and when you bring your phones back and disconnect your service, that should be the end of your service.

I find this very frustrating that I brought back my phones and equipment within 30 days, actually 10 days, and I have had to spend a month calling customer service and going in to the store, just to be charged for these 10 days. It should not be this hard. It is also sad that most customer service reps had no idea how to deal with this. Mike from the Pleasanton store mentioned that they have a lot of problems with customer service and that there were notes clearly written on my account to explain the situation. I can't believe Verizon would treat customers like that, and to make the situation worse, the representatives have no idea how to deal with my situation. I think it is illegal to say there is a 30-day guarantee if there isn't.

So we agreed. He stated that with the promotion, they were going to include the phone charger, the car charger, and Bluetooth headsets with the promotion. He said that my bill will change and that it would increase about $50 - $60 each month. We signed the agreement for the 700 min. plan and took our phones and left. We had 30 days to return the phones if we did not like them. My mother-in-law has one of our 5 phones on our plan. She was getting these phone calls from a number she didn't know, and never answered the calls.

Finally yesterday (9/20/09) she answered the phone because she was with her son (my husband). It was a Verizon recording stating that they wanted us to be aware of an $873.38 balance due on an upcoming bill. My husband was furious. We had a bill that was $136 and, according to Matt, our bill was only going to go up $50 - $60. Well, if you add $136 + $60 that does not equal $873.38. We called Verizon right away to find out what was going on with this outrageous bill. We talked to a representative and he said that we had signed up for a 1400 min plan, and that we had $370 in equipment charges and $140.92 in accessory charges.

I said, "Hold on one minute, why are we being charged for equipment and accessories when we were told the phones were free and the accessories were free with the promotion that they were running?" We had a choice of getting another free BlackBerry or a Verizon laptop. We chose the free BlackBerry. He also said that we were on a 1400 min calling plan, when we signed for a 700 min. calling plan. I told her I have all the receipts from that day there and it shows the 700 min. plan that we signed for.

The only thing I don't have is a receipt for any equipment or accessories. I told him, "Why would I have all the receipts but that one?" I told the rep. that I was thinking that I didn't get the receipt because I was told it was all included in the phone promotion, and if I saw the receipt, I would have backed out of the deal! This guy, Matt, was working on a commission and he wanted that sale. The only thing I was told that I would have to pay for was the plastic touch pad cover which I paid for using my debit card.

All these other charges were charged to my Verizon Bill. That is why I didn't know about it, and I wouldn't have known about it if my mother-in-law didn't answer the phone. The Verizon rep that we called last night on the phone said, "Yeah, I think we're on the same page." He was thinking the same thing I was. I didn't get a receipt for the charges of equipment or accessories because he told us they were for free, and he thought that he could just bill my bill, and I wouldn't know about it until after the 30 days were up so that it would be too late to cancel.

So the rep on the phone said he was going to look over everything and call me back and let me know what he could do. Ten minutes later, I did get a phone call, and he changed my plan to the 700 min. where it was supposed to be, and he credited back the free phones. He told me that I would have to return all the equipment to the store today since he was granting me a 1-day extension for my 30-day return policy because the store was already closed when I called him. He got my bill to come down from $873.38 to $339.82.

I am going to the store today to return the equipment. I told him also that they needed to fix the phone numbers on the account because my mother-in-law has nothing to do with the bill, and that my number should be the primary number, and they should not be calling her with bill related issues. If they would have called the proper primary number, we could have had this resolved a week ago. So he changed that also.

Once again I explained to them that I was not responsible for any fees - that phone was no longer in service. Mind you, never once was Verizon able to show proof that a single call was ever made or received by me in the time in question. When I was their customer, I never had a missed or late payment! Well, the latest collection agency asked me for documentation to prove I had Verizon in 2002, 2003 and 2004 till Sept. I dug through old records, made them copies and sent them certified mail, return receipt requested. In addition to the cancelled checks as proof, I sent them documentation that I signed up with Cingular in Sept. 2004. After doing all this, I am still at square 1. I have this "blemish" on my credit report for a charge that is not mine. I am infuriated that the collection agency, credit agencies and Verizon fail to correct this for me. Can you? Thanks so much!

So far, they cannot produce the last bill owed or any other information on it unless I talk to Afni for that info. I did however get Verizon to send me a statement stating that the account was paid in full and thanking me for being their customer. Afni cannot provide any info on the debt so I disputed the charge. One week later, they sent me another letter saying they confirmed the charge and I still owe them money, but neither Verizon or themselves still cannot provide the owed bill or any information regarding the account in question.

So to conclude, I have a letter from Verizon themselves saying the account was paid in full and Afni trying to collect a debt in Verizon's name. I don't understand how Verizon says the account was paid in full but the collection agency is collecting the owed debt. Which one is it, I owe or I don't?

Things were not straightened out as she insisted that I just stay with Verizon or I will pay an early termination fee of $150. I did a print screen of my account info from my online account so I can send it to Verizon. To my surprise, 4 hours later, my contract details were changed and now set to expire on January 2010. I don’t understand why they can't explain how my contract keeps on extending when I did not sign up for it. I did not sign for any freebies they were offering.

I have a copy of my original order changing my internet service from DSL to FiOS, but there was nothing in there that ties me to a 2 year contract. And how could they just change their system after someone tried to cancel the service? Can you please let me know the best way to handle this issue? We are being asked to pay $150 early termination fee on contract that has already expired.

Upon filling out the paperwork, I requested that I be placed back on the same plan I had before (and had since signing my original contract in July 2007) which was 2000 anytime minutes, unlimited nights, weekends, texts, emails, and internet (all for the BlackBerry) which cost around $150 per month. I was assured that it would not be a problem and I would be placed back on the same plan as before. Upon receiving a bill that was way over my normal ones, I called Verizon to find out the problem. I was informed that I had not been placed back on my original plan, instead I was put on a plan similar to that of my company (450 minutes, no unlimited anything) which obviously caused my bill to skyrocket.

I was told it would be taken care of, my bill credited, and placed on my previously requested plan immediately. In February 2009, my BlackBerry malfunctioned. Upon receiving a new one, I went to a Verizon store to have it activated. While there, I asked the representative to check the plan I was on to be sure it was in fact changed. I was informed it had not been and she told me she would do it right then. Over the next few months, I began receiving phone calls, bills, etc., and even having my phone disconnected while I was out of the country. I explained over and over and was told repeatedly it would be handled and I would be credited. I was hung up on, cursed at, spoken rudely to. When I asked for a supervisor's call numerous time, I never got one, etc.

In the end, they were only showing me as a customer since January 2009 and couldn't provide my old contract, plan, nothing. But yet, they showed my 2-year contract expiring July 2009. Nothing made sense. They couldn't explain it themselves, only that they were not crediting anything and I owed them the entire amount. When asked about my contract and customer history (because if they looked they would have seen I was on the plan I requested forever until my company took over), they said they didn't show any of that in their computer. I couldn't prove it, and therefore I owed them.

When I gave them the account number from old bills I had, they said it was an invalid number and I was lying (even though I had the Verizon paper statement from them in front of me). They told me for months they would resolve the issue and failed to. They were rude, unwilling to listen and accept responsibility for their mistakes. This is their fault and I don't owe them for their mistakes. I continued to pay what I knew as my monthly payment of $150 as well as an extra almost $500, yet it wasn't enough and they are still requesting over $1000.

It is hurting my credit and I would like this issue resolved. I am no longer doing business with them and have no plans to in the future. If I had made a mistake, I would pay it, but this wasn't me; it was them. Thank you for your time and help with this matter.

I was given a Warranty Program from Alltel, July 12, 2009, stating I have a warranty and the new deductible will be $0 and that I could call Asurion for damaged devices. I only received this warranty in August. I never dreamed what I was getting into when I asked for an upgrade phone. I was under the understanding it was free. Also when I tried to talk to someone at Verizon about the phone I mailed in, she said if I can find a record of that phone being sent in, then all this will be dropped. I never heard from anyone about that. They had even given me the box and free postage to send it in to them. I wish I have gotten names and numbers of everyone who was telling me what I needed to do. And pay for what? I had a pacemaker put in for my heart in August and spent 21 days in the hospital in July. All this has had its toll on me. I am 74 years old. Thank you for your time. At the time I went to AT&T, I needed a phone for my wife desperately for health reasons. Thanks again.

When I put the phones side by side, they had more bars than I did. She then talked to tech and came back to me and told me that because I was an Alltel customer, they were not going to put a ticket in and there was nothing they could do. I then went to a store in a city near me and was told that there nothing they could do to help. I then called customer service and was told that I would have to sign a new contract and after that, I could then purchase a new phone.

My contract is less than six months old and the plans that they offered were for more money than I was paying. I said, "no, thanks." I then went to another store near me. This time, I was told that I would have to put in a trouble ticket and they would contact me in three to five days. After three days, I called and was told that someone would call on or before the fifth day. On the afternoon of the sixth day, I called and was told the ticket is still open and that they did not know when it would be closed. I then asked what I was supposed to do in the mean time. They said that there was nothing they could do.

I then waited and called customer service again. This time, I was told that I could have a phone free of charge and to go the nearest store to pick it up. When I got to the store, I found out that the supervisor had not made any notes and that there was nothing they could do. I called Customer Service again and was told that the problem was fixed, I could get my free phone. I asked how I could get in touch with her. She said she would call me back in thirty minutes. I went in to the store and was told that it was a thirty five dollar credit, not a new phone. I looked in the store and didn't find any phones that I could get for thirty five dollars. They all cost more than that.

The rep did call back, not in thirty minutes but an hour. She then told me there was nothing else that they could do. I then went online and found the number for executive customer service. I was told that they would call back in twenty-four hours. They did and told me it would be another twenty-four hours. Four days later I have not talked to them.

My son-in-law had a Verizon phone that he did not need anymore. I had the phone activated and the service at my house is much better. Instead of no bars, I have three bars. The way to resolve this is to give me new phone that is equal in price to the one that I bought. The phone that I have now cost me one hundred fifty dollars. The Boulder is the same price so this would be a fair exchange. I know of other people that have similar problems.