Verizon Wireless Reviews

I had bought the Motorola Droid cell phone from Verizon on 12/15/09. I was concerned that the coverage will work at my home office location. (But there was no 3G at my location and only 1 to 2 bars signal strength for minimum service). Salesman had showed me on a map that the Verizon coverage was good, saying that since Verizon always uses three cell sites for access, the reception is always very good (not true). He said there would be no charges if returned within 30 days, except for a few dollars for the time the service is actually used.

I found right away that there was no 3G coverage at my location (high speed), but I spent a few days testing it out and trying to get it to work for me. Due to heavy traffic before Christmas, I waited until12/26/09 to return the phone. I called billing on 1/7/10. When I got the bill for $63.58 and found the charges include a $35 activation fee, which salesman had said would be waived (but it turns out the fine print said 3 days: oops, always read the contract!) and a partial payment of the $39.99 monthly fee. I had the phone only 10 days ($39.99/3=$13.34 + $35 is only $48.34, add some gov fees and it might be $53? but not the $63.58 they billed). I asked the supervisor to remove the charges since all this use was only for testing the service. She declined, saying it was legal. I told her, "You can justify your behavior any way you want but you're a crook. Have a nice day," and hung up.

I do not recommend Verizon wireless or the Droid phone, which turned out to be more lengthily or difficult for most things than the iPhone (which has a rolling one year backward search limit in calendar!), which I was really hoping to replace with the Droid.

Even after replying with the numbers they need, they have not honored the rebate. This is the last contract I will ever have with Verizon. It is overpriced, service is nasty and this rebate is a fraud.

What I got was a woman named Thyra, who claimed to be the "operations manager". Thyra was extremely rude and unhelpful. When I explained to her that we didn't know anyone named "Gordy" and I was the only one who knows the security code, she implied that I was lying and even suggested I had disconnected the account myself. When I asked her why I would put money on my account one day and then call and disconnect it the next using a false name, she had no explanation, but still refused to apply the $15 back to the phone. In the entire conversation with Thyra, I felt as if I was being accused of lying or just being an idiot. When I asked to speak with her manager, she refused.

I'm not one that files complaints very easily, but I really feel like I was ripped off and treated unfair. I would like this matter looked into, please.

I went to the Sheriff's department and filed a report with them, about this problem with receiving the messages, and told them I wanted to know who was sending them without my authorization, (thank God I have a text package or I would be paying much right now). The Sheriff's Dept said they would see what they could do, and for me to file a complaint with the BBB, about Verizon refusing to help me on any of the charges. So, I went online to the BBB website, and filed a complaint for Verizon, and it sort of worked. Verizon called me 1.5 weeks after I filed the claim with the BBB, and the woman on the phone, Alexis, was pretty rude, and kept telling me to change my number. They couldn't do anything about the text message block charges. I finally said a few rude things about the company, nothing I would say in front of children, and got off the phone.

About 15 minutes later I received another call from Alexis and her whole demeanor had changed. She apologized for any inconvenience this has caused me, and said that she would credit my account for 1.5 months worth of block charges, called usage controls, and monitor it herself, to make sure that I wasn't going to pay a penny. I still got 2 messages since I talked to her, but they are not from numbers that were blocked. If anyone has any information about who the owner of these numbers are, I would really appreciate knowing, so I can give them a piece of my mind in their own language (no kids present of course), and get them to lose my number! I previously had a prepaid cell phone through Verizon, and had gone through 3 phones, and only had my 1 number for 5 years, and never had a single problem with anything.

If anyone has info on these numbers, or a problem with them yourself, please let the police know! I have been on various websites, and seen people complain about a few of these numbers, but nobody said if they did anything about it, except change their numbers. Please help me! Also, my boyfriend called *67-818 to see if he could get anywhere, which is blocking the number, and now he's receiving messages from the number. I guess they can read through blocked numbers? My bill has been changed around so much with charging and uncharging, that I have no idea how much it is supposed to be! I have a 3 year old, and a 4.5 year old, and they are both learning to read. They pick up my phone when it beeps, and ask me what that word is, and I shouldn't have to lie to them. It's disgusting and completely perverted that people can send these types of things to anybody. The phone could belong to a kid, for all they know!

My daughter was not advised that reading emails would cost her anything because she was paying 5.00 per month for data usage already. Then asked to have anything not with unlimited usage disconnected. She went on and again got charged another $500.00 bill. This is illegal, immoral and taking advantage of a struggling young family. They have 2 young kids, and her husband is a truck driver over the road so they need the service. I listened to the conversation today and the customer rep was not only vague, but could not explain to my daughter the totality to the damages to their bill or why. Who do we contact? Attorney, FCC, BBB and FTC.

In October of 2009, I purchased a new phone and was told I had a credit which Verizon know does not show anything (it was supposed to be for $89.00.) I feel that Verizon has been misrepresenting themselves and allowing such balance to go on for three years. In my conversation, she was trying to state that I have to pay 2 months of bill every month. This is an outraged billing with the agency. I have paid the total amount due on several occasions which would have put my account current. I am frustrated by not getting the proper information and explanation of where my money is going. Also, who pays 2 months of bill every month on a cell phone? Please look into this matter ASAP. I deserve an explanation.

The second phone I got for my SI is barely used because of the sound quality and constant"pocket"calls. These pocket calls are disturbing. This second phone makes calls when the phone is in "locked" and not in use. Last month, when my SI was at the airport the phone pocketed a call to his soon. The airport can sound like an emergency room if you have a phone in your pocket calling you. His son called me because he thought his dad was in an ER as his father suffered a serious heart attack a couple years ago. He just keeps the phone turned off because of problems like this and it was past the 30 days before he figured out what was going on and could not get a replacement.

I have called Verizon so many times about these phones that I believe they put me on a "B" list for customer service. I used to get knowledgeable support but since I returned the first LG phone I find my self on hold and get rude reps who tell me to go online for my problem. I do not want Verizon anymore because of the phone situation but feel trapped. No phone.

My SI can't keep his phone on because it makes "pocket" calls. I spend too much time without a phone or on the phone calling Verizon. My daughter flew to Australia Monday for a school project. She called three times before getting on the plane in Los Angeles and sent me a text. My phone did not ring. It was less than a foot away from me. This happens all the time. I feel upset because my daughter is going around the world on a plane, she is nervous about flying, and I was not available to console her because the phone was not working properly. This is just one of many examples of problems with the phones. These were given to me as a discount because I was a "good" customer and now they will not help me.

Verizon now has sent me a used refurbished phone. They say that I am not entitled to a new phone. At the time of my upgrade to this phone, they charged me tax. On the retail amount of the phone, I even thought that the phone was discounted. If this is the case, I believe that I am entitled to a new phone with the standard one year warranty. What Verizon is saying is that my warranty on this replacement phone will expire one year after my original purchased phone. I believe that this is a huge fraud. After all, I had to sign a two-year contract for a phone they know is a lemon. I do need some help. They don't seem to care since I am locked into this contract. Thanks for any help you can give.

On 12/11/09 I was told it would be taken care of, and that my balance would be $0. Then I received another bill, talked to another person on 1/2/10, who said he would need a few days to investigate. I have receipts for my purchases and my returns, as well as all the subsequent bills. The reason I terminated with Verizon in the first place was because I could not get reception on my Verizon phone in my home, and found out that with AT&T, I could because of someone visiting my home with an AT&T phone. Please help. I would like a $0 balance account, as promised on 12/11/09, and a copy of a statement proving so for my records.

I payed the bill on the due date, but they suspended service on my phone anyway and then told me they would have to charge me a $15 reconnect fee and also, they would have to charge me an additional $5 or 1% of what I owe "whichever is higher" for it being late. They also would not take the charge off. It seems to me I should only be charged for service to be suspended if my bill was actually late which it was not.

I am tired of Verizon and their rude customer service (The lady I usually get is named Danielle, and she was always rude.), and something should be done about them. If not for their outrageous fee to break their contracts, I would call them up and break my contract right now and go somewhere else. I hate to put what I think of them in such inappropriate terms, but Verizon Wireless "is bad." My family makes only about $1200 a month, and I am trying to keep up with phones, so that we can always keep in touch with each other. But it's hard to keep up and pay the bills with Verizon cheating us out of our money.

This cellphone costs $300.00, and does not warn anybody, that the glass is very delicate. For a cellphone, it does not seem reasonable that dropping from my pocket on an interior floor, should crack the glass, unless it was due to a flaw in the design or defect. If it is, it would be helpful that Verizon, or Motorola provide a disclaimer or provide a silicon cover. Several hours on the phone, and stuck with a very expensive phone that needs to be handled with kid gloves, seems a bit unreasonable. It appears that others are having similar problems, and this phone is new on the market. All, so far, have been left high and dry for proper help.

I called Verizon support and the guy said that he will credit all charges, but then put me on hold for 10 minutes or so and said that they were only going to credit half and only if I agreed to pay a $9.99 per month data usage fee. The phone was purchased in July 2009 and was supposed to require the $9.99 charge per month automatically. But since our previous phone did not have that, they didn't charge it. I argued that there is nowhere that tells you how many Megabytes are being downloaded or accessed and there should be some sort of notification that there is something out of the ordinary going on with my account and stop service.

My credit card company does this when they see unusual expenses or different patterns. I've been a customer for about five years and had no issues or extraordinary charges. I asked to put some kind of dollar limit but they said there isn't one. They want to be able to charge me however much they want if I inadvertently or unintentionally do something by accident or in this case, get charged an exceedingly excessive amount that does not correlate to the service received. The amount charged for the benefit received is excessive and unfair.

They referred me to the contract that does not specify anything about Megabyte charges and usage limits either. I spent three hours on the phone with three different people and each one keeps offering me the great extortion plan. Half the charges but $9.99 per month. So all that does is defer the half off into convenient $9.99 per month charges that will exceed the current billing disputed charges. Ray (supervisor) said that she would call back in 45 minutes and I did not receive a phone call back for two hours so I decided to file this complaint. I would dispute the bill with the credit card company but my mother is paying for it with her credit card as a Christmas gift to our five family members.

On November 5th, I received only one. I called and spoke to a man. I told him that I wanted to send it back at no cost as I wanted no problems. I said I would reorder another time. He told me that would cause problems. So I called back to have the second phone sent to another address as I was in the middle of moving. The gentleman I spoke with, Steve I believe, was confused, put me on hold for quite some time, and then said it was all set and my second free phone was sent. I received my 2nd free phone - along with charges of $148.

I called once it was received and spoke to someone who said those charges would be corrected. The lady I spoke with never called back and I had all the charges still charged. I then called in again while driving - I was told I could be credited everything but the $20 early upgrade fee - which I was never told about. I agreed that I would pay that. I then received a new bill showing I owed the $148. I called and spoke with Cheri ** who then had me send the phone I paid for back to her and she would send me the phone I was supposed to have for free.

I received my lesser phone showing no costs charged and once she received my better phone - she sent me an email stating I had to pay for it. So now, I have even worse of a situation - I was lied to. I was not allowed to talk to supervisors on several occasions and now I am stuck with 2 phones that were not free.

By this time I was frustrated and annoyed and began thinking of changing carriers. I looked at my online account for information regarding early termination fees and found none, used the "search" feature on Verizon's webpage and found links but all came up "cannot be displayed". Finally, I found a Verizon contract statement along with FAQ section that stated, "Your early termination fee will be $175 minus $5 for each full month of your contract term that you complete."

Since I was then a Verizon customer - had a Verizon account, I was sent a monthly bill by Verizon, spoke to Verizon reps, etc. I thought this would also apply to me. They have since charged me a $200 early termination fee for one line that still had six months of the two-year contract left on it. Verizon is charging me this amount because they say this is what was on the Alltel contract that I signed. However, many things changed after I signed that contract including the fact that I can no longer purchase/use Alltel phones with that plan. I'm not trying to get out of paying a fee, but I think it is only fair that I pay the fee normally charged by Verizon.

I separated my billing (wireless, landline/internet) and filed a dispute. I never heard anything until I received a call from an 800# that my landline and internet service would be terminated unless I contacted them. I did only to be put on hold for almost a half hour and then have a voice I couldn't understand try to help me! They finally decided they would transfer my call to headquarters. I couldn't believe that we were now going through voice mail again at the supposed headquarters? I asked very politely if it was Verizon I was speaking with or some local flea market?

What is happening to the integrity of our country, job loss and the outsourcing of labor to other countries? They will soon have control over all our communications to include your system. I refuse to pay them a penny, switched out all my #'s to another carrier.

I recommend another large class action suit should be brought against Verizon to bring them to their knees and bankrupt such a corrupt company with no values other than giving their customers aggravation unless we listen to and obey their policies. Their conversations/complaints are all recorded/documented and they are well aware of what harassment they are implementing on the average consumer.

We have never had the need to use either PDA for internet access. We have these phones for the last 4 years without any data package. For one, the screen on the PDAs are too small which makes it difficult for internet browsing. Secondly, Verizon is monopolizing the market by forcing customers to use their internet service (by requiring purchase of the data package with all PDA phones) instead of using the available "free WiFi" which can be accessed almost everywhere. Almost all the Pocket PC PDA phones are WiFi capable. This means that it is capable of utilizing the free WiFi services. Customers who want to browse Internet on their phones should be able to choose whether they want to use Verizon services and pay for the data package or use the available free WiFi.

Furthermore, Verizon is practicing false advertisement. They have failed to disclose the proper price plan for PDA phones. A plan advertised for $39.99 a month really is a $69.98 a month because of the required data package. Also, the free unlimited picture messaging is not being freely delivered to all PDA phone users without paying additional per MB charges (unless they subscribe to the data package). This was not stated in their advertisement and no monetary credit will be issued due to the customer's inability to use the advertised free unlimited picture messaging.

Now, we are not able to upgrade our phones without paying an extra $60 a month, due to Verizon's policy of "Customer must subscribe to Data Package with PDA phone". And they will not allow us to cancel our service without paying an early termination fee despite the fact that I have made countless contact with them. I have informed them that I can get the same service from AT&T without having to pay for the Data Package. This is because AT&T is using GSM card which can be moved from one phone to another.

I want to be able to update my phone as Verizon has promised us without having to pay for the additional $60 a month for both phones. The only other option would be to cancel all of our accounts with Verizon without paying any early termination fee so we can move our service to another cell phone provider.

Verizon added the "Pay-As-You-Go-KB" data usage, so if I were to decide to use data on my phone, I would be charged $0.015 per kilobyte. When I realized my phone was accessing the P-Tunes internet radio, I immediately called Verizon. The representative I spoke with told me she would make a note on my account that my P-Tunes had connected to the internet radio without my consent and informed me that I would have no charges related to this incident. I noted my account had a 17667.66 KB usage, and I assumed it would be taken care of/credited on my next month's bill.

When I received my November 19, 2009 bill of $320.96, I called Verizon to dispute this charge. I had to speak with a representative who eventually transferred me to a supervisor. Verizon informed me that I would be credited the amount on the bill. I looked at my account again, and the balance was $55.64, so I assumed it had been taken care of. Today, December 21, 2009, I checked my balance twice. In the morning, my account balance was $0.00, and this evening, it was $265.32. I called Verizon to see what was happening, and I spoke with a rude male representative who kept repeating that the charge was from October. He made no effort to empathize with my confusion/frustration, and instead, continued to repeat the same statement over and over again. I finally explained that I was becoming confused with him and asked to speak with a supervisor.

I waited on the line for at least 10 minutes (the total length of this phone call was over 55 minutes!). I spoke with a VZW representative, a supervisor, and a technical service representative. The supervisor explained that the technical support had informed them that the credit issued was actually denied (unbeknownst to me) because I had "valid usage" of data. When I asked her to explain this, she had a very vague answer alluding to my using the internet and e-mail functions (which I did neither of). This really didn't provide me with any clarity on the issue. I asked to be transferred to the technical support department, so I could see why these uninitiated charges were considered "valid usage."

I explained to the technical support representative that I had unintentionally accessed data on my phone via the P-Tunes application, and I had no intentions of using nor documented prior usage of the e-mail/web browser applications. He offered to block all data entry points on my phone, thus prohibiting it from accessing the data package in any way. I asked him to make a note of our conversation in my file, stating that although the charges were "valid usage" of data, the technical service representative and I agreed that my usage was not "initiated by me" but rather by my phone which, unbeknownst to me, was attempting to access data at any availability. I explained that I did not initiate data contact, yet I am still being required to pay for it. I did not knowingly access the data portion of my phone's internet capabilities, yet I am still being required to pay for it.

This seems wrong to me on so many levels. I could see if I had been checking my e-mail or using the browser why I would be required to pay these fees; however, it seems outrageous to require a "valued customer" to pay for fees initiated on the phone's behalf and not mine. I am more than willing to pay a reasonable fee (i.e. 1 day's data usage) for the mistake I made, but 200+ dollars seems excessive. I have verified with the technical support representative that I had done everything in my power to assure it wouldn't happen again.

I don't have this kind of money to throw around. I am floored that they refuse to come and check this area, after telling me that they have had complaints in this area before. I guess they don't want to spend the money to put up a tower in this area to accommodate their customers. I am just amazed that they were willing to lose a customer over this. I wondered if anyone else was upset about this. They claim to have such an extensive area of service!

Well, I hardly go anywhere but my husband does and he never goes over his minutes either. We have 4 phones on one contract and shared minutes. Well, I pad them what I owed in September. Then about a few days later, I get a bill for 600 dollars, and there is no possible way. Then I thought, they are not getting this $600 that I do not owe. And every time I call, they have a reason for why my bill is high. So I complained to the Better Business Bureau in New Jersey. So then Verizon called and I talked to them.

By this time of November, they said I owe 967 dollars. Well, when I talked to this Tom guy (which they never give out their last names), he was going through the bill and trying to be nice but you could tell he was trying more or less, acted like I was stupid and trying to come up with a way saying I owed this. Well, after a while, he said I owed it from a back bill in June. It is funny, if I owed this why wasn't it on the bill? I'm not stupid. I know we have not downloaded maybe a few ring tones, of which every phone I have has a free ring tone every month, and still, if I have downloaded these, it still wouldn't have run my bill up to 967 dollars in 2 and a half months.

I let them shut it off, and all I want is my bill to be what it is supposed to be. I don't know if they think I'm going to pay that much because I did before but I'm not. I just want my cellphone back on with the amount that it was supposed to be. I am willing to pay at the most $300 but no more and actually they owe me, for all the over payments I have already made, plus when I changed over to them, I had to pay them 525 dollars just to get them. Please, can someone help me with this? How can they get by with doing this to people? It is not right and I don't want my credit messed up. I'm really getting upset about this.

I asked them if I was credited for being over my minutes, as the website was showing a large chunk of my bill was from overages when I had a 700 minute plan, which is why I called to upgrade and was told I would avoid the overages. I was told yes. I asked them to explain to me how as I don’t see the credit .They told me I would see it in next month’s bill. I told them that was unacceptable and asked how you can expect a customer to pay a bill that is not correctly stated.

The fact is, I had a printed bill with one amount, the website says another, and the reps were all telling me something different. I sent a complaint on the Verizon website. I received a response stating that my bill was reviewed and was correct. I responded and explained why it was not, and what was verbally told to me when I upgraded. I received a response saying that the problem is the plan I was upgraded to, it is $119 a month and not the $89 I was told. I told them this is unacceptable and they have a choice, let me out of the contract, or abide by the verbal contract that was promised to me.

My bill has been credited as a peace offering but the truth is, next month my bill will be $135 and that is not what I signed up for. I have been unable to get a consistent answer, and have dealt with at 12 different reps. 3 of the reps I talked to were the rudest people I have ever had to deal with. Andy, rep #** could have cared less if I cancelled. His attitude was poor and he had no interest in helping me.

I bet if consumers knew all the charges they will incur beyond the basic charges, they would reconsider buying the service. The fees as well as the taxes are too much and the government as well as the phone companies should not be allowed to charge all these redundant fees. This is criminal. Well needless to say, I could not pay the bill for this service and even though I was legally obliged to pay them, I chose not to. I will not be held hostage to unscrupulous business practice from anyone. I told them to sue me, I didn't care, but I was not going to pay them one cent.

I don't even know how to access the internet from my phone! Well, I come to find out when I send my pics that I took w/ my camera and send it to my wife, it is using data! Why didn't anyone tell me this before I ordered the dang things? Not only that, but I can acquire data usage charges whenever the phone is on! Apparently, it is always searching "in the background" (exact verbiage from a Verizon CSR) and I can't do anything about it. Exact words, my "only option is to get a data plan or put a data block on the account". Why wasn't I told this before I got the phone?!

So, I put a data block on the account. Then I noticed that my pics weren't going through. I called back (few days later). "Well, sir. The data block will prevent your pics from being sent because that uses data." Are you kidding me?! Why am I paying the extra text/pix fees if I can't even use it? "Well, you can text," that's the response I got from a manager. Well then, why don't you charge me half the fee since I can only use half the service? "Can't do that, I'm sorry". I was told that, now, all smartphones require a data plan as of a month or so ago. What about the people who got these phones prior?

So, here is what they offered me to fix the issue: (1) Keep data block on there and text only but continue to pay text and pix fee; (2) Take data block off if I want to send text/pix and pay the "pay as you go" data usage charges as a result. This problem is something Verizon needs to work out. Why is it my problem? If I was misinformed, why can't they offer me a voucher for 2 new (even used!) phones? The manager wouldn't do it.

Is it fair? No. Is it fair that I pay $20/mo. to just text? No. Is it fair that I was misinformed? No. Is it fair that I have to pay to get rid of 2 free phones? No. Is it fair that they realized the problem of the Centro using data intermittently and unknowingly and the resolution was to trick and corner the customer into getting the data plan? No.

Please help me get this resolved. I'm over the PDA calendar. I never would've gotten the phone had I known I would have to go through this. I just want a regular phone w/ a camera to take pics (have 3 kids), send them and text. No one at Verizon wants to help me. They even had a recording (while I was waiting for the manager) that has a lady's voice that states something like, "Our Customer Service can't be beat. We guarantee to fix any issues you have and strive to make our customers feel happy." Can you help me get out of this mess?

Since the lost time was not compensated, I sent an invoice for a fraction of my time wasted dealing with Verizon's low performance. The invoice ** dated 09/29/09 is still unpaid after many attempts to collect the debt. Verizon has not adequately relieved me of financial loss and I still continue to have poor cell phone service and more wasted time dealing with the repeat of the above-mentioned items.

I am canceling my service with Verizon due to nonperformance and filing whatever complaints through whatever avenues I can find to bring about justice to such negligence. I had no previous problems with Alltel and ever since Verizon has taken over the service, the account has been plagued with multiple problems. I hope that Consumer Affairs would take whatever measures to help to bring about justice where a large company can neglect and abuse its customers.

Do not combine Verizon services to one bill. They have different billing departments and any dispute will lead to transferring calls from one department to another. DSL department is the worst. Their customer services are overseas (I can tell that from the delay in the phone conversation and Indian accent). The customer reps overseas tend to hang up the phone calls intentionally.

Upon review of my recent bills, I was still being billed for megabyte usage. I contacted VZW to learn that I was never placed back to my non-megabyte usage America's Choice 700 price plan. And a supervisor told me that VZW is unable to place me back on my old AC700 plan. I was also told I agreed and requested the PP change, when in reality, I was advised by VZW Technical support that the PP change would correct my Voice Mail issue and not change the cost of my old America's Choice plan. The change did not fix the Voice Mail issue and it did not maintain the old America's Choice pricing. I also was never given the courtesy of being informed that the old PP was not reinstalled.

However, Verizon Wireless continues to harass me with collection calls even after a signed request to their Customer Relations department more than a month ago to Cease and Desist the collection calls. I was told over the phone by the Verizon Collection Department that once a Cease and Desist letter was submitted, calls were required to stop immediately. Upon contacting Verizon's Corporate Customer Relations rep (Mr. Samuel) three times, I have been told that he knows nothing about the Cease and Desist policy, he will not forward the request letter to the appropriate personnel, and he has no contact information available for Verizon Corporate offices. Therefore, I am at a dead end.

Verizon Wireless continues to claim that I owe an Early Termination fee for canceling the Alltel service, though (1) they will not stand by the Customer Rights section of their own Agreement and (2) cannot provide any evidence that I was ever a Verizon Wireless customer under their customer agreement in the first place.

I was happy with Verizon and worked with them for years to stay with them. I had a weak signal at home, but it worked great everywhere else. I had a new job working out of my home, which made it important to be able to have good access at home. I bought a new blackberry phone per their customer service rep’s suggestion, which made it worse because my old phone had an external antenna. I bought a network extender for $118 to improve the signal at home, but that didn’t help either. They came out and tested my signal and agreed to cancel my contract because of poor signal.

By Friday, Nov. 27th, the back phone plate started peeling and the phone was not working correctly. My husband called up Verizon Wireless, told them about his anger for paying all this money on insurance and then getting a lesser designed product. They agreed and sent me to their insurance claim department to order my claim. At that point, I was transferred to a woman in their department. I again explained my complaint about spending money on insurance and getting a phone back that is claimed to be new in any condition other than new. I told her about the same thing happening with another of my phones on my plan 6 months ago, and I was told then that this was not to happen. I then stated that I would like something noted that I would like a new phone just like the one I had turned on and not a knock off because if I received a knock off, I would report the company to Consumer Affairs.

Immediately, the employee refused to give me her name or to speak to a manger. She told me that she could no longer speak to me or replace my phone because I said that I would report them. Again, I requested to speak to her manger and was denied then transferred to a voicemail to the CEO department. I then left them a message and contacted Verizon Wireless, who then replaced my phone through them. My concerns are that we pay insurance and then a deductible, and receive a lesser quality phone in return is a complete scam and should not be allowed to happen.

I spent over an hour on the phone with Verizon tonight. Initially speaking with "Brandon" in the Verizon prepaid call center, who could not resolve and who offered no further assistance, I requested to be transferred to a supervisor. After some time I finally spoke with a supervisor in the Verizon prepaid Georgia call center in an attempt to resolve. She could not resolve my issue and told me, "This is not a 'known issue,'” told me there was nothing anyone could do and promptly hung up on me! Needless to say, she was quite rude.

So I am out $140, with no prepaid phone service despite making payment in good faith. This is not even to mention the bills I received on a previously cancelled Alltel phone that was never even transferred to Verizon. That took me 6 hours on the phone to resolve!

We have spent numerous hours on the phone with Verizon Billing and Customer Service and we can't get anyone to explain why our billing went from $89 + $11 long distance to $250 a month. We have not exceeded the long distance plan and have asked for all the services to reflect the $89 package. Verizon reps have provided different stories to the billing discrepancies and they told us that we do not understand the billing. After that, I have called Verizon and spoken to about 10 people; they inform me that they would have to get the Specialized Billing rep to call us to review the billing since their standard Billing personnel could not explain how our bill went up to $250.00 a month. As of this week, I got a call from DirecTV indicating the shut-off hour service since Verizon did not pay them.

Since our billing dispute with Verizon, we have requested to cancel all the services. Before the disconnection date, Verizon has charged us $150 for making a long distance call for 52 minutes. That means that they have graciously charged us $2.88 per minute for a service that should be covered while we have the phone line and long distance service. I am not sure what to do or who to contact. Verizon stated that we ordered the package as is and that their billing is standard. Who oversees the phone company from these aggressive and deceitful tactics?

Since then, I have called and spoken with numerous customer service people at Verizon who keep promising us that they will apply a $35.00 credit per month for the next twelve months, plus a month of free internet service in compensation. We have yet to receive this after starting service with Verizon in July 2009. The latest promise made by someone named Sheila was that the credits would begin in December. Also, I just received a rebate check for $188.00, not the $210.0 as promised when I spoke with Tye ** in June, because 3rd and 4th quarter rebates were reduced. We are quite fed up with Verizon but have signed on for a 3-year commitment. Thanks for your help. We have been overbilled about $35.00 per month since July, and our rebate is $22.00 less than as promised. Also, I have not received the $50.00 American Express card. I have a copy of a fax from Tye ** to prove what she promised.

I called Verizon's customer service department and the rep first told me I had failed to close out the account nine months earlier and therefore a final balance, plus several months of late charges had been turned over to the collection agency. The customer service rep claimed there was no record I had instructed Verizon to close the account. He did acknowledge there was no usage on our cell phone after August 2008. I asked him why they hadn't mailed me any statements reflecting this bill. He said they had gone to a wrong address and been returned. I asked the CSR to mail me copies of all statements reflecting any charges on the account.

Verizon subsequently sent me statements for the nine months after I'd closed the account. On each statement, an additional overdue fee had been added. The September '08 statement showed a $15 suspension of service fee at customer's request and a $12.42 credit on monthly access charges. Clearly, Verizon's customer service rep was not telling the truth when he told me they had no record I had instructed them to close the account in August 2008. Verizon has never responded to my letters regarding this dispute and they won't answer my questions on the phone. They tell me to talk to the collection agency. I finally paid the "phony Verizon debt" to the collection agency to protect my credit.

I have since done research on consumer complaints against Verizon and learned this is a common occurrence. Apparently, no government agency bothers to look into these complaints against Verizon. Stay away from Verizon.

The company, Simplicity, states this happens all the time. I don't understand that if the phone doesn't belong to them and they can match the phone with their own, then why don't they just put the phones in a separate area of that warehouse and tag all the phones with that phone number, serial number, or UPS tracking number with the phone number on it? I don't feel I should have to pay $600 for a phone that is sitting in a Verizon warehouse, and to tell me there is nothing they can do. So in the meantime, this messes up my credit, because I just don't have the money to, and why should I pay if Verizon has the phone? I need some answer to what I can do. I'm pretty sure there are a lot of complaints regarding the same situation. Please help me.

I was still having duplicate problems one after another. I was too exhausted both physically and emotionally to deal with the phone issues one after another. But since my upgrade eligibility date was coming closer, I decided not to waste my time and wait for my Upgrade eligibility time, which was coming up very close and then change to new phone/new model. I was very, very exhausted (both physically and emotionally by running back and forth to the stores wasting my time and gas), contacting the Verizon Tech Support for help, spending hours and hours of times to deal with the phone issues.

As I was getting ready to upgrade my phone, I found out that my "Upgrade" time period had been extended to Jan. 17, 2011 whereas the original "Upgrade" eligibility date should be close to now (late 2009 or early 2010). This is not the first phone/model I had with ongoing problems. I "literally" suffered from phone problems on one model after another previously and each time, the Verizon had to replace with another phone (same model) repeatedly. Who would have known that Verizon keeps replacing my new phone with refurbished phones?

As a customer, I have a right to receive a new phone when my original new phone becomes defective. After all, I did not receive it for free. I had to pay for my new phone! I had no idea that Verizon would give customers a "refurbished" phone to replace my newly paid phone. At the time when I was ready to replace to another phone, the Verizon Rep. did not inform me that by replacing to a new phone, my Upgrade time period would be extended. If I was informed at that time, I definitely would not accept a new phone and keep my original Upgrade eligibility date. Therefore, I sincerely feel that not all of the Verizon representatives were acting on their duties and responsibilities of informing their customers their rules and regulations, polities, etc. accurately and appropriately toward customer's understanding.

Therefore, with my circumstances, my issue was not clear and accurately explained to me by the handling representative. Thus, Verizon must move my "Upgrade" eligibility date back to the original date (not Jan. 17, 2011). I am very, very disappointed to say that when Verizon calls me a valued customer, this is the way I have been treated. Thus, I strongly believe that Verizon must change back my original Upgrade eligibility date to the original date (not Jan. 17, 2011). Thank you so very much for your assistance in this matter.

They said they would suspend my card. I asked how that works and for how long, etc. They said immediately. and since the call was 1 day after my plan started, they would backdate to yesterday, no charge. I said, "This is indefinite for now." They said, "no problem." I also have a cell phone. Towards the middle of the month, my father died. Later, I had to take a break from what happened and tried to pay some of my bills, but there was a charge for the broadband card for that month. I called again and they said they'd credit the account. I paid the bill.

The next month, the bill came again and I called because there was a charge for broad band. They said, "You never suspended your broad band!" What! I said there should be notes." "No we have nothing until November 5th." They basically called me a liar. My father died on the 16th of October and I suspended when he came home from the hospital, around the 5th or 6th. In November, I had to call again. They made no note and suspended on Nov. 3, 4. They said that was the first time I called.

My bill is due for both the broadband and cell - double the cost. A credit was finally issued again but I was told it will show up on the Dec. bill and I'd have to pay the whole thing. They said, "The handset is not up-to-date, just pay the cell phone." But I said, "It will be late fee unless the system is updated." "Well, we show no suspension was ever made." "That's your fault, " I said, "I shouldn't even have a credit again. I should have no broad band card fee until further notice." I was yelled at by the manager and they said that there are no notes and I was wrong. I hung up and called the next day where this was repeated - never suspended, no order, my father died. They said that I didn't remember changing my cell plan, why should they believe me?

Are you kidding? I lowered it or raised it. I felt on the defense and witness stand plus the new customer service said the suspension was good only for 3 months. No one told me that. She made me feel like a criminal, that I should not be telling anyone about the suspension plan. She said if I use this feature too much, they'll shut me down. What?! Will you tell me the parameters? She recorded everything and typed everything, now to defend the company but nothing was stated that they screwed up initially and if there are late fees for changes that should never be there. They can't say that.

I spent hours on the phone. No one told me at customer service there was a 3-month limit to suspend and a $15 charge. She said, "That's not Verizon's fault." I bought the Verizon card at Best Buy. They don't tell you things, so it's my fault? Why didn't customer service tell me "You never suspended it!" The more I asked, the more she typed in notes to but she would not state anything that they did not tell me before. If there are repercussions from past Verizon mistakes, too bad.

I found each representative can't vouch for what the last one didn't do. I felt I was literally a criminal trying to scam Verizon. Everything I said, they turned it around like a defense attorney and after several hours, the customer service rep. (it took that long) to convince her that I was honest. Later that evening, this all made me sick. I felt harassed.

I've had numerous problems with them. I bought a Motorola Razor last year, a $300 phone. The fires hit and I had to evacuate. I left the state by car. My new phone was horrible. It powered down when it got warm ... for 5 days! It did not go on until I hit Tennessee(!) from San Francisco. The person who drove me, we used his phone. When I reached Tampa, I went to the Verizon store and they said, "Too bad; your month is up." I told them I was in the hospital and sick from the smoke. I had medical records and proof from my pulmonologist. I could not go out and I was evacuated with a mask at 3 am. I'm only 2 weeks shy of 1 month return of the phone.

Then their phone went out. "Too bad," they said, "you're stuck with it. We can get you a new one, same model" I did this and it did the same thing. Also, it did not work when charging. They just said, "We'll send you the same model," again. I said, "The model is the problem." "We've had no complaints."

Later that year, I spoke with a manager at Verizon who said the phone has numerous complaints on record of battery issues. Of course when I told that to them in the store, a manager said, " I've never heard of this," on and on. Then the speaker went off. They lied at the store and said they were sending me a refurbished one upon sending mine in. I walked out the door and realized they lied. It had a mark, my original phone. I went back in and the manager admitted they lied.

I just threw this new phone in a bag and activated my old tank, no problems. I lost 270 dollars on the Razor. They said, "Soon they'll make it impossible to use my older 1-1/2yr. phone. They change to codes something like that. This company is too much, but the way they made me feel the last couple of days after going through so much when my father died, I can't tell you. I know I have missed lot that transpired on the phone w/ them. I want to cancel $165 for my broadband card and drop my plan to nothing on my cell.

I'm really disgusted, offended and don't want to give them my business anymore. There have been other problems but I can't remember specifics, only that my husband and I were upset. My uncle as well has dropped them. Please advise.

I was also being charged from companies that were not Verizon through Verizon which I never agreed to be. One was a company which said it was doing business for my company which has never existed as I have not owned nor operated a company. Needless to say, these unexpected charges created many overdrafts and other charges from my bank. Verizon was unwilling to help stop their charges which created an even larger mess with my bank in October 2007.

I went to the bank and explained what was happening and they said my bank account could not be closed with the fees I owed the bank and my next check was not even going to cover the fees I owed for October. So, I ended up unable to pay any of my bills, losing all my credit cards and being delinquent on paying my student loans, and unable to have a checking account. The bank finally closed my account when the charges got up to $2500.

Just then, a rep from corporate Verizon walked in and I laid the whole deal on her. She said I was misinformed and there is nothing she can do. I left Best Buy. About 20 minutes later, I called 611 and was told that my Treo was not returned to original deal and that they were screwing me again. I asked him to return me to the plan I was on when I woke up before the horror trip and Best Buy. He claimed he did and informed me that tethering on the Droid was not possible. Best Buy and Verizon lied to me. How many others are they lying to?

It was one of the most horrendous experiences I have ever dealt with. You recorded the calls, you can hear it too. Have a listen! If I haven't heard from an upper level representative of your company within 3 days, I am out of here and you will have the most negative PR storm I can create. By the way, I work for an organization with offices up and down the east coast. I am the National Operations Director. At present, we utilize Verizon for all office and mobile phone services. We went with Verizon because of customer service, now I think your customer service is deplorable! Consequences: loss of a customer forever!

I then said that all I want is to exchange the device because the BlackBerry Storm requires me to press down too hard on the buttons and has caused calluses to develop on both of my thumbs and index fingers. She stated that I could not change devices and that she had offered me reasonable choices. I said that the choices were not reasonable because one required me to spend more money for a problem caused by their product and the other required that I locate an old cellphone that I do not know where it is and may not have access to. I added that my only alternative seems to be to speak with an attorney and to stop using the device.

When I called customer service, I spent 1.5 to 2 hours trying to figure out what was wrong with my phone and trouble shooting. They had me doing test after test after test and were unable to find out what was wrong with the phone. I then called 12 more times from March 2009 to September 2009. Each and every time, I had to do all the tests over and over. I had to use time at work to try and figure this thing out. I'm not a phone technician but yet I was trying to fix my phone problem. I don't think I should be repairing my phone when I pay my bill every single month. It's like buying a new car, buying the warranty and being at home on the phone with customer service trying to troubleshoot and repair your car yourself while getting instructions over the phone! Isn't the insurance and warranty supposed to handle this with their professionals?

After months of dealing with these issues and not having the services which I was paying for, I requested new phones under the warranty I paid every single month for this exact situation. They wanted me to spend another 2 hours trying to troubleshoot my phone. I told them that I didn't have time to do this and we had done this in the past and we couldn't find the issue. I then went in to a Verizon authorized store where they tried for 2 hours to figure out the issue and they were unable to figure out the problem. I was then told by the employee my early termination fee was $65 and for me to call customer service and request my phones to be replaced with new phones. They denied me over and over because they wanted to run those 2-hour tests again.

I told them I have done those tests. I'm not a phone technician and that all I wanted were 2 new phones that I have the right to because I pay the warranty and insurance every month. They denied my request. I tried for months and months to make it work - they didn't want to help me. I was told previously by customer service I would get $20 credit for my 12 calls made spending anywhere from 1.5 to 2 hours on the phone. That adds up to $240 - I never received this. They forced me to go to another carrier. I changed phones to Sprint. Sprint has provided me with excellent service and I'm saving $65 a month with a lot more features.

Verizon then sent a notice saying it is a second notice and I owe them $268.61. I never received a first notice. They don't break down or explain what the charges are for. I changed to Sprint the first 4 days of the month of September so I didn't use their service for that month. I shouldn't have to pay the early termination fee when I did everything to make it work and they didn't. They didn't hold up their end of their agreement. I paid them the full amount for services every month, yet I didn't have some of the services for weeks at times, for example, email being down, internet browser disappearing and not working. I disagree and will not pay them a dime because I feel they breached contract by not holding up their end of the deal.

How they thought this was legal, I don't know. They insist we owe the bill. I am wondering how many months we paid this without knowing as the temp was here 4 or more months ago. This is deceitful and bordering on downright criminal. What can I do? I am really tired of this. Consequences: monetary payments paid to these people and threats of collection, countless hours on the phone (Verizon won't talk about this, they transfer us to another company), and aggravation.

I am being charged for a service for which I did not sign up for nor do I want and cannot get Verizon to eliminate texting from my billing each month. If not fixed ASAP, I will terminate the service and make a formal complaint to the Attorney General who has been very helpful in these matters previously. I will be contacting the Attorney General of Arkansas regarding this apparent fraudulent activity by Verizon. This matter is being turned over to the Attorney General within 7 days if this matter is not taken care of.

What they told me was that amount was right because we did use those minutes and we went over the plan given minutes. She kept saying the same thing over and over and of course, I told her that was unacceptable to me because what they say is not true. I did explain to customer representative, to a supervisor and to someone on financial department that it wouldn't be possible because I barely make phone calls. I am not lying. I make a maximum of two calls daily and one of my other sisters doesn't even answer the phone calls. Of course she does phone calls but less than me still. As for the third sister, even though she does make phone calls and could use our minutes, I still think that wouldn't go over the minutes that much to get that scary bill amount.

As I mentioned above, I called the company and all what they did was transfer me to all the departments such as customer service, then talked to a supervisor, talk to someone on the financial department, then talked to another supervisor. I got pretty upset because all they were doing was just transferring me to all departments and no one came up with a solution. I also mentioned to them that I did not refuse paying my bills but as for those ones, Jesus! It's terribly abusive. You may be thinking that I may be one of those people that are always complaining about anything, but I swear it's not like that. I am making this complaint because I really really believe that what they are doing is not fair but abusive. So please, I would really appreciate any help. Thank you for your time and I hope you guys do something about it.

On September 21, 2009, I contacted Verizon to terminate the original number. The CSR advised it had been terminated and my new bill would be $59.99, prorated to my new bill. There was no mention of an early termination fee (and I wasn't expecting there to be due to the original conversation in May).

On October 22, I received a bill for the line that was to have been terminated, at it's original rate, and the new number at the $59.99 rate. I called Verizon to find out why the number hadn't been terminated and was advised by CSR Jennifer it hadn't been done in error but would be corrected. After she had difficulty terminating the line, she advised that I would be charged $125 to terminate, unless I wanted to keep the phone on. She transferred me to CSR Wanda (Kentucky), who advised me I would be charged the $125 to terminate and she couldn't keep the phone on, only process the original request to terminate the line. I asked her to terminate the line at this point because she said it was the only thing she could do. I asked to speak to her supervisor, which she advised they would have to call me back.

On October 25, 2009, I received a call from a supervisor in the KY office (name unknown). She reviewed the notes and told me there was nothing she could do if the employee had made an error and that I had made an oral agreement. When I asked for the recording of the phone call in question to be pulled, she stated it couldn't be done. She told me I should have received a letter from Verizon outlining the contract back in May and that I had 30 days from then to dispute it, so there was nothing she was going to do. I advised her I had not received that letter but had received one with the information on the contract for my new phone. She refused to do anything, only repeating ,"You agreed to an oral contract." I asked to speak to her supervisor and was advised they would call me back.

On October 27, 2009, I received a call from CSR Angie (Kentucky). I explained the entire situation again. When I asked again for the recording of the verbal confirmation for the oral contract, she stated it could not be provided and that phone calls were only intermittently recorded. She stated the letter was their proof of my agreement, but when I asked for her to show confirmation of my receipt of the letter, she stated, "We have no mail showing returned from you." When I advised her this did not constitute confirmation of me receiving the letter, she stated that was all they had and she would not reverse the charge. I asked her how I was supposed to agree to a contract they have no proof of verbal agreement and nothing to show I ever received a confirmation letter, that there is absolutely no proof of any agreement on their part; she had no response. I asked to speak to her supervisor as well and I'm now awaiting yet another phone call.

I assumed the account and made changes on it in May, 2009, based on the information provided by their CSR, who was apparently misinformed. I made further changes based on this information and I'm now being charged $125 for their employee's error. When I asked for recorded or written confirmation of anything, I was met with them stonewalling and them stating they have no proof other than what their computer entries say.

I have tried to work with them, but they are only interested in having me hook up the original number until December, which will wind up costing me $120 plus tax, almost exactly the $125 termination fee. I'm not sure how many people they have convinced to pay this fee, without being able to provide a single bit of proof as to an oral or written contract. I'm not sure what constitutes a class action suit, but for a company to provide incorrect information and then charge customers for their error without having anything in writing or recorded could mean that there are a significant number of people in similar situations as mine. I have tried contacting PUCO in Ohio, as well, without any luck. I would appreciate any help with this and thank you for your time.

I was called today to tell me that I was in arrears. I again informed them that I had canceled my account. The representative said that I needed to speak to customer service. I remained on hold for a number of minutes and customer service never even had the courtesy to come onto the line. They appear to refuse to accept the fact that I am no longer prepared to use their service. I appreciate your help and attention to this matter.

Melissa was very rude and went on to tell me that these charges were valid. I then asked the rep why Verizon don't send out an alert to customers when their bill looks irregular? Melissa informed me that that is a service I would have to sign up for. Wow I was speechless! Verizon should value all of their customers especially customers who have been utilizing their services for almost ten years. But after what I experienced today, it is very clear that Verizon needs to revisit their policies and work on their customer service.

I have this phone, the LG enV2. There are a number of known issues with this model, but I am getting ahead of my self. I did not know this was the issue until my last visit to Verizon. Last summer back in July, I went into Verizon and told them I had charging problems. They solved my problem by selling me a new home charger. Now this seemed to work ok. I still had to hang the cord over the counter and then it would fully charge. By October, it was getting so bad that I could charge it for minutes at a time, if just the right pressure was put on the cord and plug. So I went and visited my local Verizon store here in Poulsbo, Washington.

Here is how things went down: I met with the same woman that I saw back in July, Stephanie. She was polite and told me this is a known problem. Stephanie said there was a memo circulated to her in the company stating this known problem. She stated that they will replace the phone and that as she used to be a tech, she would call Silverdale. She asked first if they had the ports there to do the job. No, they don't have the part. She then asked if there was a phone for me to just pick up. No, they ran out. She found out that I needed to get it done through corporate. Stephanie gave me an 800 number and sent me on my way! I left Verizon, not entirely happy with my phone that can only get 30 seconds of charge time. I called the 800 number while driving home.

I talked with a nice woman about replacement phone. Sure, I can have one for $50 because mine is now out of warranty. I say known issue and store said they will cover it. She said she can only get me the phone. Ok, I need it. She then said that she can transfer me to Customer Service, and they can help with either the charger cost or phone cost (She felt one way or another this was wrong.) Phone will be here in two days (yeah!). I finished up, then I was transferred to customer service.

James from Washington was to be helping me. Short of saying "Tough luck" out loud, he stated it was not in warranty and too bad. James, you need to learn something about customer service. He verbally stood his ground, ignoring the charger purchase (although he said he could see it.) He then told me yes and I should have known this was a problem back in July when I bought the charger. James, I have had cell phones longer than you have been through and out of puberty. Every time there has been any kind of charging issue, it was always the charger plug on the cord, and that was once!

So now, I called Stephanie. She stated when the phone comes in, we will see if they charge for it and fix it. Two days later, the phone arrived. Well, no one mentioned that I would be getting a bare phone, nothing else with it - no battery, cord, nothing. Even better, no one mentioned that it was a refurbished phone! All with a 90-day warranty. See below I would have purchased a new phone had I known this. I took the phone to Verizon Poulsbo in Washington and saw Stephanie.

She saw the charge for the phone and said that she would take care of it. She then went to transfer all the data into the new phone. At this point, she did note that my port was in such shape that she could not maintain consistent contact long enough. Stephanie was generous enough to sell me a mini memory chip! So I then had a memory chip, so she could move my data over. Thanks. She made a copy of the paperwork (costs) that came with the phone. I was told that she would get her outside? Manager to take care of it. I then went straight to the FedEx box and sent in my old phone 20 minutes later to be repaired and sold to some other sucker as new. Stephanie had given the copies of the papers to the person who would clear this all up on that same day.

I have since left messages with Stephanie and will swing by the store this weekend. I can still see the charge to me for the phone. Oct. 24 (three weeks later). I got to talk with Stephanie on the 22nd (the woman who I started with). She had given her IDR Donale, the copies of the papers where I had been charged. There had been no word, either way, although she would talk with her and get back to me.

So Verizon, where did you fall down here? First, there is an issue, and you folks know it. Second, your staff has to do what they say they do and that is customer service. I got to buy a new wall charger, refurbished phone and memory card. Near $100 for all that, all because of a known issue that was not taken care of promptly. A brand-new phone from you is $20! New, with a new battery and charger is $33, and it would have cost $10 to swap memory and activate.

The last struggle is that I went in and was looking at a family plan. My partner (who I got onto Verizon 4 years ago) and I want to join the accounts and add a phone for my 15-year-old son. But if this is an example of service, maybe Walmart has the answer to service (and they are not known for it). Maybe, the world is modern airlines without food or personal service now, but I thought you folks still say that you are great on your commercials and website.

Apparently, work orders are now terms for your agreement. I was absolutely stunned because I had contacted Verizon trying to get service and they set me up with this slimy company. Luckily, they do not have my bank account information. I have never felt so victimized by any one company. I only thank god that we can pay this and move on - or not pay it depending on whether or not Verizon has provided my social security number to this terrible company. It absolutely amazes me that this company is still in business, while so many decent companies are not. I would venture to guess that all of our early termination fees are funding these class action lawsuits and small claims because they can't run a respectable business.

After two days of having the man at the local store run the phone id numbers in his system, we were able to find a phone that did not reject my plan. It was a new Samsung Intensity. I realized at that point that the explanation had nothing to do with the phone technology. It was just Verizon Wireless trying to force me to give up my good plan for a more expensive plan that would give me less and charge me more. At that time I was also trying to update the name on my account and take my husband's name off the account. I was told I could do this but I had to read the customer agreement. I have always been on the account as a second user with full access. So, after several days I went into the store, read the agreement, called a toll free number, confirmed the information, and once again was on the phone with an operator.

Again, they said if I wanted to make any changes I would have to give up my plan. They told me I could not change the name on my account without giving up my current Verizon plan. They told me I would be required to forfeit my current calling plan and switch over to the lesser more expensive plan. I told them that this was the second time that they were trying to strong-arm me into giving up my plan. I told them I had just renewed for two years on the 8th and I should be allowed to update my billing information. The operator checked with his supervisor who told him I could not make any changes unless I gave up my current calling plan.

Verizon should not force people to give up their service for a lesser more expensive service by withholding upgrades, account changes, and service. They require two-year commitments yet exclude themselves from the terms of those commitments. It's unethical and unjustified. They strong-arm their customers and try to persuade you by telling you your average minutes without explaining the extremely high cost, is you go above those averages. I have a good plan, better than anything they offer now and I won't give it up. They misrepresented the information to me. They told me my plan did not work with new technology, which is simply not true. They have me in a two-year contract, yet refused to allow me to change my billing information. It's wrong.

I need to change my account name for tax purposes. I own an S-Corp and I need my name to be the primary name on my account. Verizon's refusal to honor my contract and allow me to update my account may have tax consequences for me. Additionally, by refusing to allow me access to many of their better phones, it affects my business as a real estate broker. I am unable to get a phone like a Blackberry, which would help me in my business, without giving up my calling plan. If I wanted a plan comparable to my current plan, I would have to pay $79.99 per month vs. $39.99.

I called again to cancel, but was then told that I needed to pay the current monthly fee. I have been paying for service that has not been used for more than four months, just because the customer service personnel refused to cancel my account as asked months before. I have no interest in maintaining business with them. I am really disappointed with the way they conduct business, and with the lack of response to my request for cancellation. I am going to let my co-workers and my clients know about the lack of responsibility that this company has shown in handling business. I am a preschool teacher and I have contacts with many people in my school. I will make sure that everyone knows about how disappointing it is doing business with Verizon wireless.

You may have exemplary credit, but if you have failed to answer the questions under item 2 correctly, expect to send VZW a fax with some additional info, such as: copy of driver’s ID, and utility bill for last thirty days (hope it's not end of billing cycle, you could be a goner for a day or two). We faxed the information three times and finally gave up. The first time their fax was of a poor resolution, they could not read a date. The second time they accidently shredded the fax. The third time, the date was over 30 days.

I gave up. This was more hassle than buying a car. A credit report is a wonderful thing, where Verizon's worry was is incomprehensible. And what the heck is the deal with a fax anyway? Is this 2009? Is this a wireless company? Can they spell dinosaur? If they cannot handle a simple signing up of a new customer, I cannot imagine what would happen if they screwed up a billing cycle. Oh yeah, I am a 20+ year customer of Verizon land line. Stay away from these folks. Consequences: three to four hours of billable time lost, but hey, it's a telecommunication company. They've never been efficient.

I had US Cellular before this and I never had one problem with dropped calls! I think Verizon Wireless should be sued for false advertisements and should be made to change their slogan from can you hear me now to you can't hear me now! This company really sucks!

The Verizon plan worked well for the first few weeks. I started then getting knocked down to National Access, which is just about the same speed as dial-up. I purchased an antenna. It is 20 ft. in the air. I'm getting about 4 bars with it. When I turn my computer on, I'm on broadband, but after I use it a little while, it knocks me down to National Access - very slow. I've called Verizon, and they said that the National tower was 7 miles out, and the Broadband was 5. With the antenna, I shouldn't have any problems picking up the closer tower. I can understand if I was exceeding my 5 GB monthly quota, but I have never surpassed 5 GB of usage in any month. I have read some reports of how Verizon cancelled the service because of excessive use.

If Verizon can cancel, why can't the customer, without having to pay a penalty? When they sold me the program, the salesman said that I was buying a broadband plan for $60/month. If I stay on National Access 70% of the time, I might as well go back to dial-up! I don't want to pay an "early termination" fee because I just did that with AT&T on Verizon's promises of broadband.

I talked to Tech Support, and they told me that they would circulate a "trouble sheet" about problems with the tower. Still, no one told me that there were penalties based on how you used the service, let alone exceeding the quota, and I thought that the only penalty would be having to pay for exceeding 5 GB. Why couldn't the salesman have said "there is a penalty for how you use it, in addition to exceeding the quota," and I would have saved the early termination fee from AT&T, which is over $200. Isn't there supposed to be some law about truth in advertising? All they told me was the "icing" and never said anything about the "turd" underneath.

I went to the Verizon store in Augusta, GA, explained to the customer service rep what happened and told her I wanted my daughter to be able to get her phone at the Athens store so she could pick out her own phone. I also added her as an authorized user and the sales rep added notes to my account so the folks in Athens would know what I wanted.

My daughter went back to the store in Athens and received the same runaround she got the 1st time. The sales reps called me at the insistence of my daughter and he told me the same story. I told the sales rep to give his card to my daughter and told her to walk out of the store. The sales rep did not give my daughter his card and called me back to let me know that for another $45/month he had found another way we could upgrade just one of the lines (for my current 2-year contract, this also amounts to approx. $1000). I went back to the store in Augusta and upgraded one phone line without any difficulty. The sales rep in Athens could have quite easily done the same thing. Instead, he chose to try to steal at least $1000, in Verizon's name, by trying to deceive both my daughter and myself.

I made a complaint to Verizon over this and they have blamed this event on a training issue within Verizon and tell me because of my complaint they have corrected the problem. However, they have not attempted to correct the embarrassment caused to my daughter nor the inconvenience my daughter and I had as we made a total of 4 trips to a Verizon store, nor the cost and inconvenience of getting the new phone to my daughter. It is about a 200-mile round trip to her apartment.

To make matters worse, Verizon will only talk to me over the phone so I cannot get any documentation of what has transpired during this resolution of my complaint with Verizon. I have asked them to correspond through email. As far as I'm concerned, they have totally swept the event under the rug. I was nearly swindled out of over $1,000 if it had been up to the Verizon sales rep. This is not acceptable nor is the fact that Verizon, from my point of view, has just dismissed it as a training issue. It may well be a training issue; however, that should not be my problem. It is Verizon's problem and they should make amends for their mistakes, assuming it was a mistake and not a real con job.

On the 30th, I called to see if my internet had been activated. I was told that my internet would not be cut on until Oct. 7 because it would take 7-10 business days to get the internet turned on from when I got my phone line. I questioned then why I was told something altogether different before and that they could not answer me. I then reported that initially I was told that FiOS was not in my area based on the number first given to me (in early September), and that I would have to go to DirecTV. On the 28th, I was told that I could receive FiOS based on the new number given. On the 30th, I was again told that FiOS was not in my area. I asked how I could be compensated and was told by a customer service rep that I could get three months free of internet. I informed the lady that this certainly can't be true, because I was given the choice of three months free internet or a free laptop when I initially signed up for the service. Apparently, there was no indication that I requested the free laptop, which was not offered to me when they told me (after my complaints) that I got three free months of internet.

Secondly, the store apparently set a ringback tone feature onto my phone. I did not ask for a ringback tone feature. I realized after receiving a notice in the mail that I have been charged for the ringback tone feature for over a year. If I hadn't asked, I never would have noticed. I'm sure customers out there don't even look at their bill to see if they are being charged unnecessarily for things they can do without.

I have one thing to say. You should be careful about this sort of thing. After the fallout from banks screwing their customers out of their houses and homes because they didn't read the fine print, people are on their guard big time. I would advise full disclosure and transparency in all of your future business dealings. And you can rest assured I will be spreading this news around the internet as much as I possibly can in order to protect other consumers from being exploited by big businesses.

I called Mike, the manager at the Pleasanton Verizon. He didn't understand why customer service had me call them when it was a simple thing to fix. He called customer service, and the lady couldn't believe the previous customer service representative couldn't figure it out. She said that my number was still being ported out and I would receive a revised bill when it was complete. During that period, I called again just to check in. A customer service representative said that I just had to wait.

On September 24, I checked my bill online and I now owed over $500. I called customer service once again. A man named Joseph said he had many years of experience and he could definitely help me. I explained the situation and how I only had the phones for 10 days. He explained my bill to me, which didn't help. I don't care what the bill says. I am telling this representative that I only had the phones for 10 days and this is a mistake. He continued to tell me "Well, you just ended your service recently," which was not the case. The date he was talking about was the end of the billing cycle which had nothing to do with the date I cancelled. How could these representatives not know this? He told me if I really did cancel my service, I could just bring my receipt in to the store I bought it and they can fix my bill.

The next day, I called and left messages for the manager; but he was too busy. So I went into the store and spoke with him. He was the manager I spoke to about a month ago. I explained what happened, and he said they could have handled that over the phone for you. He called customer service and explained the situation. At first, the representative thought I just had cancelled. But Mike explained that I cancelled on August 26, almost a month ago, and should only be charged for my 10 days of usage. It took her a while, but I was credited my early termination charges.

I spoke to her, and she told me that it states in their contract that if I end my service during the billing cycle, I have to pay up until the end of the month. I said, "Why would that be if Verizon states that there is a 30-day guarantee? So what you are telling me? That you really don't have a 30-day guarantee?" She said that when you return your phones and say you don't want the service any longer, it doesn't mean that they are cancelling your service. I find this hard to believe.

I walked into Verizon. I told them our service is horrible and we would like to cancel our service and that this means I am not disconnecting my service? She told me that if the person who returned my phones said that they were disconnecting my phones, they were then responsible to credit me any additional amount for that month and that each store can have some separate policies. How can that be? A 30-day guarantee is a 30-day guarantee. Does anyone say "Oh, by the way, if you cancel in your billing cycle, you will pay for the first month regardless"?

The manager was surprised. Verizon policy is a 30-day guarantee. He said that is not a store policy but that is a Verizon policy and when you bring your phones back and disconnect your service, that should be the end of your service.

I find this very frustrating that I brought back my phones and equipment within 30 days, actually 10 days, and I have had to spend a month calling customer service and going in to the store, just to be charged for these 10 days. It should not be this hard. It is also sad that most customer service reps had no idea how to deal with this. Mike from the Pleasanton store mentioned that they have a lot of problems with customer service and that there were notes clearly written on my account to explain the situation. I can't believe Verizon would treat customers like that, and to make the situation worse, the representatives have no idea how to deal with my situation. I think it is illegal to say there is a 30-day guarantee if there isn't.

So we agreed. He stated that with the promotion, they were going to include the phone charger, the car charger, and Bluetooth headsets with the promotion. He said that my bill will change and that it would increase about $50 - $60 each month. We signed the agreement for the 700 min. plan and took our phones and left. We had 30 days to return the phones if we did not like them. My mother-in-law has one of our 5 phones on our plan. She was getting these phone calls from a number she didn't know, and never answered the calls.

Finally yesterday (9/20/09) she answered the phone because she was with her son (my husband). It was a Verizon recording stating that they wanted us to be aware of an $873.38 balance due on an upcoming bill. My husband was furious. We had a bill that was $136 and, according to Matt, our bill was only going to go up $50 - $60. Well, if you add $136 + $60 that does not equal $873.38. We called Verizon right away to find out what was going on with this outrageous bill. We talked to a representative and he said that we had signed up for a 1400 min plan, and that we had $370 in equipment charges and $140.92 in accessory charges.

I said, "Hold on one minute, why are we being charged for equipment and accessories when we were told the phones were free and the accessories were free with the promotion that they were running?" We had a choice of getting another free BlackBerry or a Verizon laptop. We chose the free BlackBerry. He also said that we were on a 1400 min calling plan, when we signed for a 700 min. calling plan. I told her I have all the receipts from that day there and it shows the 700 min. plan that we signed for.

The only thing I don't have is a receipt for any equipment or accessories. I told him, "Why would I have all the receipts but that one?" I told the rep. that I was thinking that I didn't get the receipt because I was told it was all included in the phone promotion, and if I saw the receipt, I would have backed out of the deal! This guy, Matt, was working on a commission and he wanted that sale. The only thing I was told that I would have to pay for was the plastic touch pad cover which I paid for using my debit card.

All these other charges were charged to my Verizon Bill. That is why I didn't know about it, and I wouldn't have known about it if my mother-in-law didn't answer the phone. The Verizon rep that we called last night on the phone said, "Yeah, I think we're on the same page." He was thinking the same thing I was. I didn't get a receipt for the charges of equipment or accessories because he told us they were for free, and he thought that he could just bill my bill, and I wouldn't know about it until after the 30 days were up so that it would be too late to cancel.

So the rep on the phone said he was going to look over everything and call me back and let me know what he could do. Ten minutes later, I did get a phone call, and he changed my plan to the 700 min. where it was supposed to be, and he credited back the free phones. He told me that I would have to return all the equipment to the store today since he was granting me a 1-day extension for my 30-day return policy because the store was already closed when I called him. He got my bill to come down from $873.38 to $339.82.

I am going to the store today to return the equipment. I told him also that they needed to fix the phone numbers on the account because my mother-in-law has nothing to do with the bill, and that my number should be the primary number, and they should not be calling her with bill related issues. If they would have called the proper primary number, we could have had this resolved a week ago. So he changed that also.

Once again I explained to them that I was not responsible for any fees - that phone was no longer in service. Mind you, never once was Verizon able to show proof that a single call was ever made or received by me in the time in question. When I was their customer, I never had a missed or late payment! Well, the latest collection agency asked me for documentation to prove I had Verizon in 2002, 2003 and 2004 till Sept. I dug through old records, made them copies and sent them certified mail, return receipt requested. In addition to the cancelled checks as proof, I sent them documentation that I signed up with Cingular in Sept. 2004. After doing all this, I am still at square 1. I have this "blemish" on my credit report for a charge that is not mine. I am infuriated that the collection agency, credit agencies and Verizon fail to correct this for me. Can you? Thanks so much!

So far, they cannot produce the last bill owed or any other information on it unless I talk to Afni for that info. I did however get Verizon to send me a statement stating that the account was paid in full and thanking me for being their customer. Afni cannot provide any info on the debt so I disputed the charge. One week later, they sent me another letter saying they confirmed the charge and I still owe them money, but neither Verizon or themselves still cannot provide the owed bill or any information regarding the account in question.

So to conclude, I have a letter from Verizon themselves saying the account was paid in full and Afni trying to collect a debt in Verizon's name. I don't understand how Verizon says the account was paid in full but the collection agency is collecting the owed debt. Which one is it, I owe or I don't?

Things were not straightened out as she insisted that I just stay with Verizon or I will pay an early termination fee of $150. I did a print screen of my account info from my online account so I can send it to Verizon. To my surprise, 4 hours later, my contract details were changed and now set to expire on January 2010. I don’t understand why they can't explain how my contract keeps on extending when I did not sign up for it. I did not sign for any freebies they were offering.

I have a copy of my original order changing my internet service from DSL to FiOS, but there was nothing in there that ties me to a 2 year contract. And how could they just change their system after someone tried to cancel the service? Can you please let me know the best way to handle this issue? We are being asked to pay $150 early termination fee on contract that has already expired.

Upon filling out the paperwork, I requested that I be placed back on the same plan I had before (and had since signing my original contract in July 2007) which was 2000 anytime minutes, unlimited nights, weekends, texts, emails, and internet (all for the BlackBerry) which cost around $150 per month. I was assured that it would not be a problem and I would be placed back on the same plan as before. Upon receiving a bill that was way over my normal ones, I called Verizon to find out the problem. I was informed that I had not been placed back on my original plan, instead I was put on a plan similar to that of my company (450 minutes, no unlimited anything) which obviously caused my bill to skyrocket.

I was told it would be taken care of, my bill credited, and placed on my previously requested plan immediately. In February 2009, my BlackBerry malfunctioned. Upon receiving a new one, I went to a Verizon store to have it activated. While there, I asked the representative to check the plan I was on to be sure it was in fact changed. I was informed it had not been and she told me she would do it right then. Over the next few months, I began receiving phone calls, bills, etc., and even having my phone disconnected while I was out of the country. I explained over and over and was told repeatedly it would be handled and I would be credited. I was hung up on, cursed at, spoken rudely to. When I asked for a supervisor's call numerous time, I never got one, etc.

In the end, they were only showing me as a customer since January 2009 and couldn't provide my old contract, plan, nothing. But yet, they showed my 2-year contract expiring July 2009. Nothing made sense. They couldn't explain it themselves, only that they were not crediting anything and I owed them the entire amount. When asked about my contract and customer history (because if they looked they would have seen I was on the plan I requested forever until my company took over), they said they didn't show any of that in their computer. I couldn't prove it, and therefore I owed them.

When I gave them the account number from old bills I had, they said it was an invalid number and I was lying (even though I had the Verizon paper statement from them in front of me). They told me for months they would resolve the issue and failed to. They were rude, unwilling to listen and accept responsibility for their mistakes. This is their fault and I don't owe them for their mistakes. I continued to pay what I knew as my monthly payment of $150 as well as an extra almost $500, yet it wasn't enough and they are still requesting over $1000.

It is hurting my credit and I would like this issue resolved. I am no longer doing business with them and have no plans to in the future. If I had made a mistake, I would pay it, but this wasn't me; it was them. Thank you for your time and help with this matter.

I was given a Warranty Program from Alltel, July 12, 2009, stating I have a warranty and the new deductible will be $0 and that I could call Asurion for damaged devices. I only received this warranty in August. I never dreamed what I was getting into when I asked for an upgrade phone. I was under the understanding it was free. Also when I tried to talk to someone at Verizon about the phone I mailed in, she said if I can find a record of that phone being sent in, then all this will be dropped. I never heard from anyone about that. They had even given me the box and free postage to send it in to them. I wish I have gotten names and numbers of everyone who was telling me what I needed to do. And pay for what? I had a pacemaker put in for my heart in August and spent 21 days in the hospital in July. All this has had its toll on me. I am 74 years old. Thank you for your time. At the time I went to AT&T, I needed a phone for my wife desperately for health reasons. Thanks again.

When I put the phones side by side, they had more bars than I did. She then talked to tech and came back to me and told me that because I was an Alltel customer, they were not going to put a ticket in and there was nothing they could do. I then went to a store in a city near me and was told that there nothing they could do to help. I then called customer service and was told that I would have to sign a new contract and after that, I could then purchase a new phone.

My contract is less than six months old and the plans that they offered were for more money than I was paying. I said, "no, thanks." I then went to another store near me. This time, I was told that I would have to put in a trouble ticket and they would contact me in three to five days. After three days, I called and was told that someone would call on or before the fifth day. On the afternoon of the sixth day, I called and was told the ticket is still open and that they did not know when it would be closed. I then asked what I was supposed to do in the mean time. They said that there was nothing they could do.

I then waited and called customer service again. This time, I was told that I could have a phone free of charge and to go the nearest store to pick it up. When I got to the store, I found out that the supervisor had not made any notes and that there was nothing they could do. I called Customer Service again and was told that the problem was fixed, I could get my free phone. I asked how I could get in touch with her. She said she would call me back in thirty minutes. I went in to the store and was told that it was a thirty five dollar credit, not a new phone. I looked in the store and didn't find any phones that I could get for thirty five dollars. They all cost more than that.

The rep did call back, not in thirty minutes but an hour. She then told me there was nothing else that they could do. I then went online and found the number for executive customer service. I was told that they would call back in twenty-four hours. They did and told me it would be another twenty-four hours. Four days later I have not talked to them.

My son-in-law had a Verizon phone that he did not need anymore. I had the phone activated and the service at my house is much better. Instead of no bars, I have three bars. The way to resolve this is to give me new phone that is equal in price to the one that I bought. The phone that I have now cost me one hundred fifty dollars. The Boulder is the same price so this would be a fair exchange. I know of other people that have similar problems.

Then they 3) issued a ticket and said the phone will be delivered before 10am PST on 9/12. On 9/12, I received no phone. I called. The phone was at a FedEx office in Las Vegas, but that facility is closed and there's no weekend delivery and no way to contact anyone. At this point, I'm done with Verizon. I asked them if they have any hold on my cell phone number as I will now be going with another provider. No, they don't gain control of a number until the phone is activated, and as I haven't received a phone, the number isn't in any kind of pending port status with Verizon.

I called AT&T and set up service with port. AT&T called me 2 hours later and said my cell phone number cannot be ported because it is currently in a porting process with Verizon. I called Verizon. They don't think there's a problem, and they don't know what to do. At this point, I have 2 weeks until my current provider shuts down and at that point, I can't port my number, which is used as my business contact. But my alternative is to get a new number with AT&T and deal with the fallout, since Verizon doesn't even acknowledge that they are holding my wireless number hostage. All 5 reps I spoke with have told me a different story, and none have done what they said they'd do. I'm a hostage of Verizon Wireless.

At the end of June 2009, I was solicited by Verizon, my broadband company, to purchase wireless. I was using Hughes Net but did not like the fact that Hughes Net charged me an additional $5 monthly on top of poor service. The $5 extra was their charge to send me an invoice. When Verizon solicited me and guaranteed me wireless, I took them up on the offer which was supposed to start on July 31st of 2009. Within two days of taking the offer, I had my modem from Verizon and all equipment I would need to hook up. I tried to hook up on July 31 and it wouldn't work (I had already given up Hughes Net). Verizon's technical people worked with me for two hours and then told me that on August 3, they would send a technician out.

The technician called me at 8AM and told me I never should have been sold this as wireless does not reach the area in which I live and that the call centers should have performed a test to see if I did, indeed, have wireless. He told me to call the business office. Well I did and this went on until 9:30 at night. Because I was complaining, many of the call centers cut me off and I had to start all over again, over and over. Finally around 9:30, I did get internet through my telephone line, not wireless that I contracted for, not broadband, my telephone line (like watching paint dry on a damp day). I had the phrase "We apologize for the inconvenience" said to me 57 times and yes, I did keep count and after speaking with about 4 people, kept count of that too.

I spoke to 27 people plus the ones from the previous week. All of the Verizon commercials suggest that Verizon has extensive broadband and wireless all over the country. This is not true. Rural areas have nothing, parts of Philadelphia, Delaware have nothing, but that's not what their commercials suggest. I had a mini-stroke as a result of BP going high. I live alone so because I did not want to have to start over and over (and I wound up doing that anyway), I could not call family for help and besides, the closest lives an hour away. I retired because of communication problems using Verizon phone lines and was so happy when I heard that I now had wireless access. I really doubt whether any remedy against Verizon will hold, but I'm not the only person.

I have a neighbor who lost his home because he lives in WV and worked in PA. He was told all the forms for PA were online. Well, yes they probably are if you can get to them. If your computer doesn't lock up when you try to download and there is a second neighbor now with the same problem. I would like honesty in their commercials. I would like Verizon not to lie and since they contracted with me for wireless, I want wireless! Now I need to get this fixed and BP just rises when I try to deal with this myself. Call centers hang up and transfer me to other call centers. I went to my medical facility to get treatment and on top of the stress from Verizon, now this medical facility in central WV, after 14 years of going there, an office manager turned me away because I had medicare and supplemental insurance.

Now my doctor is black and on assignment from the surgeon general's office and he was there, but this office manager turned me away. She's overruling even the RNs. Now I know this is a very right wing area, but he's the best physician I've ever seen in my life. Both Medicare and my health insurance carrier said this was wrong (I called both when I got home). This woman must be related to one of the "good ole boys down here." Anyway, I left. I need to fix this Verizon problem and will follow up with SS on Tuesday. The attorney general's office in WV will not handle this. Verizon is pulling out of WV and Verizon and the AG office down here struck up a deal last year that AG would not go after them. It was in the paper.

I own a cabin rental company in Pigeon Forge, Tennessee, which I opened almost three years ago. I have been doing business with the Verizon Wireless store in Sevierville, Tennessee ever since I came here until recently. I became friends with the store manager at the store in Sevierville. Her name is Kelly **. Not too long ago, Kelly was terminated. I called Kelly and she was very upset. When I went to the store to have my Blackberry Storm repaired, I asked someone in the store what happened to Kelly and she said she was not allowed to talk about it. I left it at that.

I then saw Kelly and told her how sorry I was that she lost her job. She told me to tell Leanna ** she said hello the next time I was in the store. I told her Kelly said hello and Leanna said to tell Kelly that she would text her or call her. When I had to go back to Verizon Wireless a third time to see if they had the Storm software upgrade, I told a few people in the store that Kelly said hello. That was it and nothing more. Around the end of May, I received a Federal Express. It came from Verizon Wireless in Alpharetta, GA. The letter was done very unprofessionally and it was a copy, not the original. The letter has no name on it and was signed only with initials. I will be happy to provide you with a copy. It said they were writing me about recent incidents that occurred at the Verizon Store in Sevierville, Tennessee. It stated that on three separate occasions, I interrogated your employees about a former employee. That never happened. Asking what happened to an employee and then that former employee telling me to tell everyone hello is not interrogating.

It said I disrupted your business and I can keep my Verizon Wireless service as long as I never step foot in any Verizon Wireless store. That meant I couldn’t go into any store in the world and have to manage my account online or through customer service. I called Frank **'s office in Texas, and was referred to Dean **'s office in South Carolina. Dean ** said he would check into it more and get back to me. When I finally talked to Dean ** again, he informed me they are sticking by their story, and that Verizon Security sticks by their story, and this is the way it has to be. Dean ** even told me I was not allowed into a non-corporate Verizon Wireless store. Since I own a cabin rental company in the Smoky Mountains, it seems it is okay for your district manager, Richard **, to rent a cabin half off from me, and Leanna ** got a free cabin and other employees of your company either got discounted cabins or free cabins. Is it also okay for Verizon employees to lie, to cover something up I have nothing to do with?

I have been a customer of yours going on 12 years, spent a lot of money, sent you a lot of business, and even taken care of your employees when they needed a cabin. Nothing and I mean nothing inappropriate came out of my mouth, and if one of your employees says different, then they should be terminated. I will not sit still for this and I demand to know why I was treated this way. You can't get along in your life, telling lies to cover yourself. It is not fair and it is wrong. I have ported three of my Verizon numbers to a different carrier. I depended on Verizon Wireless because it is the only cell phone provider that works very well here in the mountains. The company I have now has bad reception, and this is causing me to lose a lot of business. I plan on writing various news agencies and TV stations until I get a straight answer and until your employees tell the truth. The truth always comes out no matter what and I will find out the truth.

Why would I want that to go against my credit? We do have the ability to switch to internet phone, but we have no other choices when it comes to a landline. This is an unfair monopoly and consumers have no choice but to put up with Verizon’s slow response to repairs. I work from home as a telecommuter and could not work for the 7 days my phone was out. I had to drive to Richmond 45 minutes away to work from my daughter’s home.

So, I went to the Verizon store where I had signed on 9/2/09 and had complained with all my original bills and without giving notice, they have shut my services and till today nobody seems to care about my service. In fact I am calling the office and checking on the store. The manager is not taking any steps to solve this problem. Right now, it is not a good time for my husband and none of us have a job. It is too slow with his business. I hereby am humbly requesting a kind justice to my case and a solution. I am personally begging somebody to look into the matter and find a way out of this mess. And I also do not want be with Verizon any longer. Thank you.

After many hours, I filed a complaint and started the investigation on what happened to my money. In a 3-way call between my self, Verizon Wireless, and the Verizon land-based company, I was told they paid the wireless portion of the bill. But Verizon Wireless never received it. After many months and much aggravation, I just paid the bill for the outstanding amount that was past due to their own fault.

I have finally cancelled all 3 wireless accounts I had with Verizon and will never go back, even if they were to give me free phones and service for life. They treated me with disrespect and could care less what my problems were. They ripped me off and made me fell like dirt. After I cancelled my accounts, I got a call from a guy who asked what would it take to have me come back to Verizon. I explained to him the whole story, and he then offered me $50.00 off each phone I would want if I come back. What a joke, as I was offered $100.00 off each phone earlier before I cancelled my accounts. They even wanted me to sign up for 2 years. I could not believe what I was hearing.

Verizon has the worst customer service when you're in a contract as they know you cannot leave. When you are free to leave, they are nice as can be. What a bunch of creeps. And by the way, I tried to cancel my contract early with only 3 months left to go and they told me it would cost me $125.00 for each line to cancel. Well, I don't call that pro-rated. I'm now with Net 10 service which charges 10 cents a minute without any headache and without those added fuss Verizon puts on your bill. I say, wake up, call your lawmakers, and make them change the way the system works for wireless customers.

They say that changes can easily be made online with no added fees or charges. Changes can be made but what they don't tell you is there will be extra charges for doing this because it's considered an "On Demand" transaction. Their computer system cannot back date your new plan’s start time. I didn't even go over the original plan minutes after all and they still are charging me. I know I will not be continuing a contract with this company and I have been with them for years. Every few months, I have to contact them with extra charges. Even if you have an unlimited text/picture messaging, sometimes those are too large to go through. So, your phone will access the internet to send those. I even had internet blocked on all my phones and I was still charged. I would not recommend anyone to use this company.

When I expressed my dissatisfaction with Verizon and told him that I wanted out of my contract, he said there would be an early termination fee of $200.00. I told him my contract was with Alltell, not Verizon and that I would not have to pay that money. He looked at other options. He said I could upgrade, but that I was going to have to come up with a $20.00 upgrade fee, plus the cost of the phone. I told him I could not afford that because I was in school. I am upset because I was sold a 2-year contract and put into an Alltell phone with them knowing that they were going to switch to Verizon before my 2-year contract was up, leaving me with a phone that if it does not work, I cannot get another right now.

Today, I got a call (3 months later) and they told me that I'm almost 90 days delinquent and owe almost $1,100.00! They informed me that I will be sent to collections unless I make a payment. Wow! I have a near perfect credit score and am in the process of buying a new home. I guess I have no other choice than to pay the amount they're asking. I asked why they haven't sent my bills and they tell me that they have been.

What do I do? I guess I have no choice since I need to protect my credit score. My advice, stay clear away from Verizon! I have had over 10 years of problems with them and decided to finally leave. With AT&T, you get dropped calls here and there but at least their customer service is excellent!

I then asked him to lower my coverage to the lowest amount available. He then told me that it is already on the lowest plan. I told him that it was not. He argues with me. I then told him to look again and he stated, "Oh, you’re right, it is not.” He placed me on the lowest plan and I left the store. Two months later I find out that Verizon is trying to charge me an early termination fee. When I called the customer service, I explained the situation and asked if they could drop the early termination fee.

They told me the only way they could do that is for me to go back the Verizon store and find the sales person I talked to and have him admit what he told me. Way to go, Verizon! It is causing me stress due to the fact that I was constantly lied to by this company. I had been a customer with them for 8 years and in the end I was treated large garbage. Now, they are asking for money based on lies and shady sales practices. It is money I can't afford to be cheated out of at this time. I no longer trust large companies.

However, now that my bill is here, they want to tell me it was $2.50 a minute because they use another company that charges you at sea! And to top it off, I have a huge amount of unavailable calls that they say were incoming for a minute, which means I didn’t even answer and I was charged $2.50, and they can’t even tell me who that was. I agreed to pay the roaming rate I was quoted but Verizon won’t budge.

So now, I'm just not going to use their carrier anymore. And I will be sure to let everyone I know be aware for Verizon they tell you one thing then the next representative says I'm sorry you were misinformed but sucks for you, you still have to pay. And to top it off, they say they record their calls but when I ask to replay my conversation so they know I'm telling the truth, they say "I'm sorry we can’t do that." So why do they tell you this call is monitored? I have paid all my Verizon bills on time and now I get this! Not very good customer service!

I have asked to speak to a manager and they said they will put a note in the computer but there is no guarantee that anyone will contact you! It has been 4 days and still no contact. And now my bill is due and I refuse to pay for a bill that I was misinformed about. They quoted me one thing and that’s what I will pay even though I know I didn’t use my phone as much as they say. I was willing to work with them and no help on their end. I'm stressed out in this economy as it is already and I'm trying to make my credit great for my future. Now, I have to shut off my Verizon phone because I refuse to pay $2.50 a minute. If I would have been quoted for that, I would have left my phone home!

Verizon Wireless is trying to pull the rug from under my $20 plan in order to get me to change to one of their higher plans, which starts at $39.99. This is corporate greed, plain and simple. It does not pay to be to a company because they are not going to be loyal to the customer. Has anyone else experienced this or something similar from Verizon?

My phones arrived on August 21st, 2009. I started to sense something was wrong when my old "Alltel" number had not been disconnected. I called Verizon and was then told that my Alltel account was not null and void as I had been told by customer service the night before. I was told I needed to go to my local Verizon store and return the phones I had just received.

On August 22nd, I took the phones and all the materials that came with them to the Verizon Wireless store located at 1765 E Nine Mile Rd., Pensacola, FL 32514. I spoke with **, CSR, whom I found to be very rude and flippant about the situation. She stated the Verizon customer service line did not know what they were talking about and I could not return online phones to the store nor should I have agreed to a calling plan with Verizon as I could have just upgraded my phone under the old Alltel plan. After this conversation, I went outside the store and again called the *611 Verizon customer service line and spoke to yet another CSR who told me to return the phones to the store. I went in and again spoke with ** who said she would not take the phones back. I then started to become upset.

I asked to speak with a manager. I was told by ** that there is no manager. I called customer service at *611 while in the store and again explained the situation. I was told to put ** on the phone. She told the Verizon *611 CSR that they do not take online phones back at the store. She then stated she was speaking with a "supervisor" who agreed with her. She did not hand the phone back to me and instead just hung up and said she was not taking the phones back. By this time, I left the store angry and in tears. I called the *611 number again and asked to speak to a supervisor. The CSR put me on hold. She came back and said she was sorry about the situation, but I would have to mail the phones back. I was not allowed to talk with a supervisor. She then stated that I have a Verizon contract till August 2011. I went straight to FedEx and mailed the phones back to Verizon. I will not be held to a contract with Verizon as I feel I have been lied to, duped, and been extorted out of my money.

I visited a Verizon Wireless store to try and get the problem resolved. I spent around 90 minutes in the store while the sales representative, Travis, spent almost 70 minutes on the phone with customer service. Customer service hung up on him twice in that 70 minutes. We then decided to call the number in question to see who the people were and to make sure I did not mistake that number for someone I knew.

The resident who answered the phone has no connection to me and I made sure that there was nobody at that number that I knew. I tried to explain on multiple occasions that the error was connected to the transition that I went through when Alltel was bought out by Verizon Wireless. The company feels that the conversion had no role in the error on my bill even though my services were constantly being interrupted before the "official" transition date of July 11, 2009. However, I am certain that the conversion was a culprit in the drastic mistake on my bill.

Barely a week later, we received text messages stating that our services were about to be disconnected due to non-payment. Now, this would have been expected had we missed our pre-arranged date to pay; however, that date was about 2 days away. My husband then called and was told by a young lady that the reason we received the message was because when I had called and made the arrangements during the time, our contract was under Alltel and that we needed to have called back once Verizon had taken over.

Now, I understand that companies have their policies that they must go buy, but how are we to know that we would need to notify of our pre-arrangements with Alltel? I do not feel that it is my responsibility to ensure that any agreements that I held with Alltel be transferred over to Verizon. I was ensured that once the merger was complete that we would not notice a change in service and that any contracts we held with Alltel would still be valid.

Now, as for the rep with whom I spoke to in order to make the arrangements, that rep was a Verizon rep because they asked me for our password before he was able to assist me, whereas Alltel would have requested the last 4 digits of my husband's Social. And when he took the call, he announced himself as a Verizon rep so I know that it was not due in part of me talking to Alltel. We were eventually able to re-establish the previous payment arrangements and paid our bill. We were told that we had a new bill in the amount of $550.00 and was told that it was because we had gone over our minutes. I asked for a detailed breakdown of our bill whereas the new customer rep decided to give that to me verbally. I asked at that time if we could make arrangements and was told yes, the rep then proceeded to break that bill down into 3 installments with the bill being paid bi-weekly and entered this agreement into their system.

I have had to call for what seems like the past 3 weeks every week just to try and talk to someone about our bill and to make arrangements on our bill because after speaking to that rep, we were told by another rep that the arrangements that we made could not be upheld due to our bill not being behind but current. I did not understand how it was that we could enter into an agreement with a company via its reps only to be told that what the company agreed to, was no longer valid and basically, we were being punished. Now this truly does not make any sense to me. I can't make arrangements on current bills only past due ones. I was told that since my bill was due on 8-16-09, I needed to call back a day or so after the 16th in order to make arrangements.

Well, on August 18, 2009, I called and once again was told that I could not make arrangements on the account because although the bill is late, it has to be 10 days late before I can do anything. I asked to speak with someone in Financial Services and was told that department would not speak to me until my bill was 10 days late and that my services would be scheduled for disconnect once the bill was 12 days late.

So how is it that I can be punished for the lack of customer service and basically doing what I was told to by the reps? And now I'm being told to call back on 8/26/06 to speak to Financial Services to see if they can work out a payment arrangement with me and I was also notified that once the bill is 10 days late that I would incur late payment charges. I feel like we are being ripped off and taken advantage of.

When he was moving from AZ to WA, he called Verizon Wireless to allow the use of his phone on the road and in WA. They said okay and ended up billing outrageous amount for roaming. He called them and they said they would take those charges off. They never did. He stopped using his phone and let it go. His life was ruined because of his ex-wife and business like Verizon Wireless who smelled blood and jumped in the frenzy. Sharks! Verizon Wireless deserves to be sued for this. However, my husband does not want to ever have to go back to those nightmarish days. So, I am doing what I can by reporting them. I have all the papers to prove this if anyone is ever in the mood to give them back their dues.

It's been almost five months that I have been patiently waiting for this matter to be resolved. I've been to the store in person several times and spoke with Jaclyn ** (store manager) and Brian ** (district manager), both of whom promised to take care of this mistake. But still the matter remains unresolved. I've sent several e-mails to Diamond Wireless (which I've kept copies of); none of which have been responded to. After being promised the credit to my account, I've found both Jaclyn and Brian unreachable. As a consumer, I feel I've been given several false promises. Verizon Wireless is telling me I need to deal with Diamond Wireless, who seems unable or unwilling to solve this matter. What else can I do?

On January 19, 2009, I received a Notice of Disconnection from Verizon, stating that I owed a past due balance of $205.79 on my account of **. On January 27, 2009, I once again contacted Verizon for a third time about the discontinuation of my account. After several long waits, I was eventually transferred to a Verizon representative at 877-500-9533 extension **. Her name was Rhonda. I worked with Rhonda for over 40 minutes on getting the problem resolved. She assured me that she had made the changes to the account and that I would be receiving a final bill for the account showing all services terminated on October 28, 2009.

On February 4, 2009, another bill from Verizon was received. It now showed that I owed an unpaid balance of $223.85. Yet again, I contacted Rhonda at Verizon 877-500-9533 extension ** and told her of my dilemma. After a lengthy conversation with her immediate supervisor, I was told by both of them that there was nothing they could do about the account and that I needed to contact you via mail. I was told by Rhonda to tell you that my main number was ported out on 10/20/08 and that the 2nd telephone number and DSL should have been turned off the same day, but was not. Your mistake, not mine. I can understand Verizon not wanting to lose customers to other less expensive services, but this is ridiculous. What is it going to take to get this matter resolved? Please assist me with this account and the balance that I do not owe Verizon.

I had to keep my smart mouth shut especially in the presence of my girlfriend's business, and I'd hate to have an argument there. But this rep from Verizon was too much, eventually talking my girlfriend into looking at a few phones. She wasn't thrilled with the selections because she had a touchscreen, qwerty Samsung Glide and there wasn't any available. And so this went on for maybe five minutes when he walked away for who knows what, so I took my opportunity and said, "You should just cancel. What type of service is this anyway?" When he got back, she gave him her final decision which was to cancel and he wrote a Verizon 800 # and sent her on her way.

I was pretty much wanting to tell him off. I work in sales and know all about commission and understand cancels don't look good but if they have to be done to satisfy the customer then damn it, you just do it! I grabbed his stupid business card and I'm planning to complain everywhere I'm allowed. I take it personal when you act like a greedy jerk with anyone but when it comes to anyone I love, well, it's not acceptable. He's lucky that I wasn't his customer needing immediate service because you could have trusted it wouldn't have been tolerable. If not him, somebody there with authority would have heard me out and cancelled my account.

I kept on thinking things while they're like this. What if I was ever considering Verizon? Now, I'm surely not ever going to be, and I'm over a trillion percent sure. Then, I realized he didn't at all hear her out from the beginning, when she said it was stolen yesterday and she suspended her line until she decided what to do next. I'm glad we left that Verizon store and I was more than happy to take her to a few cellular shop stores afterward. At the end of that same day, we ended up at Best Buy and my girlfriend was taken care of properly and all her questions were answered and even I felt like a customer.

I also told him that when we moved to California, we tried to have Verizon as our provider but they do not have service in areas of Los Angeles. He said he could not help but I still owed and he would not disconnect my services for MI. I told him I was not paying for services that I was not receiving due to their lack of service in this area. I asked to speak to someone above him and he said there was no one above him. I asked if he was the CEO and he said no. I said, "Then there is someone over you." He said, "I am the supervisor." I again requested to speak with his superior but he refused. After three attempts, he said there is a manager available. With his broken English, he gave me a name. When I asked for a phone number, he refused to give it to me or the name so I could understand him. He hung up on me after he refused to stop the billing for our previous address.

My husband then called them back, got someone from India, who could barely speak English was transferred to someone in California, at which point, this lady finally was able to help in crediting our account and stop our service. It took us three hours on the phone and we spoke to a total of nine people.

I have contacted Verizon in person at the Salisbury store and was told that the updated information that was mailed to all Alltel customer was not correct. That is why we were having all these problems. The rep took all of our phones, did a manual update. Okay, our phones were working fine and we were all happy. We left the store. Two miles away, we lost all the signal we had. I live 25 miles away to my nearest store which is in Salisbury, NC. So, on July 30th, I called customer service because I am paying $219 a month for all my phones and can't even use them.

Verizon Website has my minutes at 600 shared minutes, when it should be 1200 shared minutes. Well, the lady I spoke to was very nice and honest! She told me that the site was incorrect and that I did have the 1200 minutes, so I proceeded to tell her that I am having all these problems with our three phones. To my surprise, she told me that Alltel phones are not compatible to the Verizon network! I asked her what do I need to do to fix this. I feel betrayed due to the fact that we should have been told this from the beginning. So, she proceeded to tell me that I could get new phones and the $200 termination fee for Alltel would be waived, and I could get new Verizon phones.

She quoted me prices for plans and that I could have prices of phones that were listed on the Verizon website. I made sure that I asked her if we could get the website price. She stated we could and all I had to do was to call the sales dept and she would make notes. Well, I finally went back to the store in Salisbury, NC to compare prices of phones to the ones on the internet. The store manager, whose name I fail to get every time I go there, is hateful. I can't understand. He is the store manager. He talks ugly to his employees and he is lazy. They now have a lady who signs you in and lets the next rep know who is ready.

Well, that day, I went to the store. They were busy like always. This store manager will go get someone and start helping them. Then, the next rep is now done with the customer. He stops doing what he was doing with the customer and throws them off on the rep that just became available to help the next customer on the line. So, I was there an hour. The next day and the same thing happened, so I gave up. I called him a loser and left the store. I called the customer service line again to try to resolve my problem with the phones, and she was nice.

But since I have had so much problems out of Verizon, I was ugly to her and would not let her help me anymore when she told me that she could waive the early termination fee. However, I had to paid full price on the phones that I was going to get that were compatible with Verizon. At this point, I really became upset about the whole situation and told her she was no help. She advised me that if I would calm down she would see what she could do for me. But since we had Blackberries, we would have to pay $29.99 per phone plus the plan, and so many other charges.

I want out of this contract altogether and not pay them a termination fee, since we were not given the option to cancel the contract or go with Verizon. We were just transferred over and not told we would need Verizon phones. When I go to the Salisbury store, you would not imagine how many people are there every single day complaining about the same thing over and over and they are all told that they have to pay a $200 termination fee to transfer to Verizon. How can this be happening?

After the phone was paid for, she gave my brother the new phone and gave me the receipt. Then, she called customer service, because she could not figure out how to get the old phone number to transfer onto the new cell phone. She was on the phone for over 2 hours with two different customer service reps when she finally told us that she couldn't get the phone to work. She then told us that we would have to come back the next day, because the store was closing (At this time, it was around 9 pm.)

We asked her why she couldn't activate the phone first, so we wouldn't have to come back the next day. She said that she couldn't keep the store open for an extra 30 minutes, because she didn't want to have to pay her other employees overtime and that it would be a security issue if the store was kept open any longer. My brother asked her if he could speak to her supervisor, and she replied, "I am the supervisor." I asked her if I could just have my money back, so that I could go to a different phone company with better customer service. She told me "I can't give you a refund, because I already shut down my register for the night."

I asked her again for a refund, and then I said, "I haven't left the store, so you know the phone hasn't been used/damaged; and I just paid you for a phone that you refuse to activate. How is that fair to me or my brother?" She then stated that "the only thing I can do is have you come back tomorrow around 12 noon for your refund, because we won't have enough money in the register until then. But if you don't leave now, then I will call the police and have them remove you. Our store is now closed, and you are causing a problem with security because you are still here."

My brother felt like she was treating us this way because we were black, and he felt like she was more respectful when she spoke to the white customers. He never stated this to her, but he did ask me if I thought our color had anything to do with how she was treating us. I don't know if the fact that we were black was an issue for her, but I do know that no matter what it was, she should have been respectful to us. We were not rude to her. I just wanted to get what I paid for or get my money back.

Now I ask you, how is it fair to me that I paid your store $229.00 for a phone that doesn't work and your store supervisor refused to give me my money back when I asked for a refund? Why did she even close out her register if she knew that she still had two customers in the store whom she was supposed to be helping? That was, by far, the worst customer service I have ever gotten in a retail store, and I was a retail manager for four years. So, I know how a customer should be treated.

I'm not saying that the customer is always right, because they are not. However, I am saying that if I paid for something, I expect it to work; and if it doesn't, I expect to get my money back, as long as I didn't damage the product in question. I would like to know if this is how your company's supervisors always treat their customers? I would also like to know how this situation is going to be handled. I would like my refund in full, because I most definitely do not plan on returning to this store to purchase any more phones or any other type of service. I would like for my brother, as well as my self, to be able to continue to shop at one of your other stores, but only if this situation is handled correctly.

I know that you can't be held 100% responsible for every employee in your stores, because you have so many; but I do believe that she should not be allowed to continue to treat customers this way. Thank you for your time; I know that it is valuable.

In early March, I received a postcard from Verizon advertising Triple Freedom for $79.99. I called to inquire and was told service would actually be $99.99 due to caller ID/call waiting and two additional DirecTV boxes. I was also eligible to receive a $150 bank card. I filled out all pertinent information online for the Triple Essentials and bank card. I was given master order number **. I never called DirecTV; that was part of the deal with Verizon. DirecTV order number **. I filled out the rebate for DirecTV online. The confirmation number is **. All of my contacts were with Verizon since they offered the Triple Freedom special. I never spoke to a representative of DirecTV.

On March 17, 2009, DirecTV was installed and seemed to work fine at first; a week or two later, I had trouble with the TV in master bedroom. On March 24, 2009, a Verizon technician came to hook up telephone service. He didn’t hook all of them up and left two wires hanging out of the box. I could not use my fax machine because that was one of the wires he left hanging. Since the box is outside, I didn’t notice until we got complaints that faxes were not going through.

On March 25, 2009, another Verizon technician came to hook up additional phone lines. I received an internet kit in mail and received an email confirming that internet service would start on April 6 after 6:00 p.m. On April 6, 2009, I attempted to install internet. Comcast had shut down our existing service. I could not get it to work. I called Verizon. They told me they changed the date to April 17, but neglected to tell me. After numerous phone calls, I was told they would have it ready the next day.

On April 7, 2009, after internet was installed, we noticed crackling on the phone lines and the fax was not working. Fax is hooked up to same telephone jack as the computer is using a splitter. We called Verizon and they said it was probably our problem and they would have to charge us to come fix it. I told them we never had problems before getting their service. On April 9, 2009, we had no internet. The fax was also not working. Telephones had major crackling on the lines. I called telephone repair and they told us to open the box outside and check the line with a spare telephone. There were two lines in the telephone box. When we opened it, we noticed the jack for line 1 (where telephones were connected) was broken where the installer had jammed a plug into it. Line 2 had no dial tone. Verizon said they would send a technician on April 10 to rectify the problem. She stated there would be no charge since the problem was with the outside line, not our equipment inside.

When my husband was checking the telephone lines, he noticed wires hanging out of our crawl space. The DirecTV technician didn’t staple them up; he left them on the floor and sitting on some lumber that we had stored there. We called them to fix it because we were afraid the wires would get wet and corrode if they were left to hang.

On April 12, 2009, I came back home from Easter weekend. Both internet and fax were not working. They share the same jack. The technician took the broken jack from line 1, changed the service to line 2 and forgot to hook up that line. They told us they could not get to us until April 14. Verizon called us on that date and said a technician would be there by 9:00 p.m. My husband waited all day and at 8:30 p.m. the technician called and said he would be there the next day.

On April 15, 2009, the technician came and fixed the line. He verified that the previous technician forgot to hook up all of the lines. I received my first bill shortly after that time. The bill was only for DirecTV and telephone service; it did not reflect internet charges. Bill was for $173.35. I called the billing department and was told it reflected one month of service in addition to prorated charges. Even with prorated charges, it still was not right. The bill states I was being charged $49.99 per month for telephone service and $60.59 for DirecTV, resulting in a total of $110.58. That doesn’t even reflect taxes and surcharges. How could that be possible when the total was supposed to be $99.99 a month with the addition of internet?

I wrote a letter dated April 27, 2009 to Verizon and copied FCC. Mrs. ** from Verizon called me back and attempted to straighten it out. She took off for the service call charge (which we should not have been charged for) and gave us credit for time the internet was down. Unfortunately, subsequent bills have not been corrected. Attempts to correct them have resulted in frustration, as I do not get return calls from Verizon or DirecTV. I don’t understand. I ordered the service from Verizon, yet DirecTV is billing me independently and Verizon can’t (or won’t) do anything about it. They are billing me for a la carte services when I clearly ordered the Triple Freedom. I was told that I didn’t fill out the rebate. As you can see from the first paragraph, I did fill it out and have a confirmation number. I have made telephone calls to Mrs. ** on May 12, May 14, May 27, June 1, July 29, August 4, and August 5. To this date my bill is still incorrect.

On July 29, 2009, I called the billing department at Verizon regarding my bill. My bill this month was $167.82. The person I spoke to stated they cannot see the DirecTV charges so they were not able to help me. I called DirecTV and they were not able to see the Verizon charges. I then called Mrs. **. I explained that I was being charged $110.99 for Verizon Triple Freedom and an additional charge of $37.33 for DirecTV for a partial month. I wanted to know how that could be because the DirecTV charge is included in the bill for the Verizon Triple Freedom. She looked at the bill and said I am clearly being charged double for DirecTV. She said she would look into it and get back to me on Monday, August 3. My internet stops working all the time. Most of the time, although it is inconvenient, I can fix it myself by powering the modem off. I have had to call a number of times for tech support. I have had to call for a technician numerous times.

On August 4, I called tech support because we had no internet. The technician had me unplug the computer and fax and re-hook only the computer up. The internet worked after that. He said my splitter was bad. I went out and purchased a new splitter and telephone line for my fax machine. After installing them on August 5, only line 1 of the splitter was working. If the fax was plugged in that, it worked. It’s the same for the computer. I didn’t hear from Mrs. ** yet, so I called her. She said she was busy and would call me back.

On August 5, 2009, I called Verizon because internet and/or fax were not working. They told me there must be a problem with the jack and/or splitter. I put in a new splitter and new phone lines. Only line 1 would work. I was supposed to have service appointment on August 7. On August 6, 2009, I tried both the computer and the fax today. Unbelievably, they both worked. At 7:00 this morning I received two automated calls on my cell phone, one confirming a service appointment and one telling me the problem was resolved. I just received another phone call from a real live dispatcher asking if we needed service appointment on August 7. I told him it was working now, but who knows how it will be tomorrow? He tested it from his line and said he would call later.

DirecTV was not working correctly. I called service and the box had to be reset. There was a black screen and major delay when changing channels. I asked to be transferred to billing. I asked why I am being charged double for DirecTV charges. On my bill, I am paying for bundled service which includes DirecTV and also separately from DirecTV. The man in the billing department said the bundled service from Verizon doesn’t include DirecTV. It clearly states it does on the bill.

On August 11, 2009, Mrs. ** called me today. She said she spoke to the billing department and they told her my bill is correct; they will not issue a credit. I asked her that could be so since it should be $99.00 for the Verizon Triple Freedom plus taxes and fees. She said the billing department got their files messed up and claim they undercharged me last month. I stated that was not correct since my last bill was $127.60. That was still incorrect as they charged me $119.96, which is more than the advertised price for Verizon Triple Freedom, but I didn’t call because it was closer to the actual amount of $99.99. I figured they would eventually get it correct. My May bill was $202.63. That bill reflects a past due amount of $73.35 and a credit for $44.72 due to a service call we should not have been charged for and days, in which we had no telephone or internet service. There was a past due amount because when I called Mrs. ** to question my bill, she told me she would look into it. We were going on vacation and I didn’t want to leave my bill unpaid, so I made a payment of $100.00.

I asked Mrs. ** why I was not getting the promised rate of $79.99 plus my add-ons of $20.00. She said that was for new customers. I reminded her I was a new customer; I switched from Comcast Cable due to the postcard I received in the mail advertising Verizon Triple Freedom for $79.99. I applied for the rebates and discounts to get that price and was approved. My confirmation number is **. She did not comment on that.

I called the insurance company which was very rude and said they were not sure if I would qualify for a new phone and the deductible was $89.00, and it was going to take a few days because they had other claims. When I called Verizon, they said they have nothing to do with that company and I needed to talk to Asurion, which is the name of that company. I was so stressed of going back and forth with Verizon and Asurion and never got any good answers. I decided to cancel the insurance. A couple of weeks later, I received a statement of $119.00 including charges for the insurance I had canceled. I was so disappointed when I received it because I hadn't even used the phone or their service for that long, only a few hours.

When I called them, I decided to cancel and they said I had to pay the early termination fee of $175.00. I couldn't believe what the representative was saying. I started crying of frustration because I can't afford unfair fees. They didn't even try to do anything for me to keep the service. The only thing the representative did for me was to give me a number for financial services so I could make payment plans. I just think it's so unfair the way they treat customers and they don't try to work things out, they just try to get rid of us immediately. I am willing to pay for those minutes that I used. I don't want to pay for the service I never used and the termination fee. Please, if you can help, I would really appreciate it. Thank you.

I called Verizon on 10/17/08 and spoke to Amy and Cameron #** and was told that Verizon could check my line and it showed it was dialed from my home. Again, I never called China or Hong Kong, nor was there anyone else at my home that could have dialed. I called Verizon again on 12/3/08 and spoke to Staci in Toll Billing and spoke to Mr. ** at Toll Billing on 2/11/09. Each time I explained these were not my charges and they keep on insisting they are. I even had my phone blocked for any international phone calls out of concern of getting charged again! I said to every person I spoke to "what if these charges were $1,000.00" I was told I would have to pay it regardless.

I had one Verizon representative tell me he would now show the charges as late and that they would check into it but it would take a couple of months. Well many months have passed and I called Verizon today August 11 and spoke with Tonya and Jermaine (the International toll billing located in Illinois). I was told that Verizon goes by the "FCC guidelines and that these numbers were dialed from my home and that I would be responsible for paying them".

Again, I asked to please credit my account as they were not my charges. Could they understand that it would be easier for me to pay them if they were my charges? I am a consumer who pays my bills on time and that I am telling the truth. No, Jermaine told me according to however it is that Verizon can tell they know it was a direct dial from my home. I then asked where I can file a complaint and was told there is nowhere to send a complaint to and that the corporate office was not accepting complaints anymore! With that I thanked Jermaine for his time and hung up.

All I want is the charges of $60.80 removed from my bill, because I never made these phone calls, and I am concerned about how many other consumers are out there who pay for phone calls that are not theirs because of the incredible lack of consumer service provided by Verizon. Please help me. I have never had a more horrible experience with a phone company in my life. I regret ever switching from AT&T.

Sean ** of Verizon requested those emails and my payment history on May 8th. It took over an hour to send them, and I haven't heard a thing back yet. Also, after separating the accounts, and paying that way for two months, DirecTV gave Verizon back my account for no apparent reason. I did not ask for that, and when I contacted DirecTV, they told me I had to contact Verizon about it. I freaked out. I said, "This is my account with you. What in heck does Verizon have to do with it?" I told them this was illegal to do without my consent.

Finally, after several (long lasting) phone conversations, and being treated like a jerk, a woman called my house at 9:00 PM. DirecTV took the account back from Verizon, and they offered me a whopping $5.00 off for three months. I told her that was a start, but she was supposed to call back the next day to discuss it. (I go to bed at 9:00 PM). She never called back. I have emails saved from DirecTV regarding this matter also. They totally broke the law, and if I hadn't spent hours on the phone and computer trying to rectify the problem, they would have done nothing. I have all the times, dates, and employee names/numbers to verify the phone conversations and usually followed up with a confirming email. My records are impressive.

In May 2009, I received a bill from Verizon Wireless which had new changes that would affect my rates and fees. I contacted them on 5/19/2009 and told them I did not want to accept these new rates and asked to be let out of the early termination fee based on the clause outlined in their agreement. The customer service rep, by the name of Mary Jane (Albuquerque, NM), was rude and when I requested to speak to a supervisor, she proceeded to hang up the phone. On 5/22/2009, I transferred my phone number to a new service provider.

When I received a new bill in June and I noticed that it included the early termination fee and charge for service not received, I contacted Verizon Wireless to reverse the fee. The supervisor, by the name of Erica (Arizona), would not reverse the charges, and when I requested the Verizon Wireless corporate contact information, she was unwilling to supply me with my request.

I would like an investigation into the Verizon Wireless customer agreement to determine if the early termination fee I charged was legal. When I tried to end my contract by calling and letting them know that I did not consent to the changes they were enforcing because those terms were not in the original agreement, they would not let me out of the contract. I do not agree with the $140.00 early termination fee and the additional amount of $129.00 I was charged for a month where no service was provided.

As of today, Verizon Wireless says I owe them $324.41. I had been a customer with Verizon for five years prior and until June 2009, my bill had always been current. I am very unhappy with the poor level of customer service I received by Verizon Wireless. There are additional issues I have concerning Verizon Wireless that I outlined below.

Reported Issues with Verizon Wireless Service:

1. Constant changes to rates and fees by Verizon Wireless that had a material adverse effect.

2. Horrible customer service on multiple occasions - extreme mistreatment by reps both in-store and over the phone. Also, incorrect information supplied on my account (because every time I called and tried to explain what a previous service rep told me, it was never verified) and list of information which I had never requested.

3. Constant dropped calls and no service provided in an area where I worked even after I constantly did system updates recommended by Verizon Wireless. The issues were never fixed. Verizon Wireless had no coverage in the area where I worked and a poor level of service where I recently moved.

4. Navigation service never worked consistently. No help was ever offered, yet I was billed monthly for the service.

"Your service is subject to our business policies, practices and procedures, which we can change without notice. Unless otherwise prohibited by law, we can also change prices and any other conditions in this agreement at any time by sending you written notice prior to the billing period in which the changes would go into effect. If you choose to use your service after that point, you're accepting the changes. If the changes have a material adverse effect on you, however, you can end the affected service, without any early termination fee, just by calling us within 60 days after we send notice of the change."

After reading this, I looked at my bill as of July 1st, 2009. Verizon had raised their administrative charges from $0.85 up to $0.92. To me, this qualified as a price increase. What follows is my ordeal with to get out of the ETF.

I called Verizon and spoke with a woman named Africa (no joke). I explained the situation and the price increase and informed her of the customer agreement. She replied saying that the administrative charge was a tax and there was nothing Verizon could do about it. First problem, I believed her. I then complained about the GPS being locked (I've got an Omnia). I got nowhere. 30 minutes later, I was off the phone. I then went to Verizon's website and saw their explanation of charges that states:

"Administrative charge, helps defray certain costs we incur, currently including (I) charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers, (II) fees and assessments on network facilities and service, and (III) certain costs and charges associated with proceedings related to new cell site construction. Please note that these are Verizon wireless charges, not taxes."

Realizing she either lied to me or didn't know what she was talking about I called up Vz again, explained the situation again to another guy who said it was a tax. I told him to look it up under explanation of charges. He said he couldn't find any explanation of charges (really?). Finally, he talked to his supervisor and was given a copy of them (easily available on their own website). After reading it, he said, "It looks like you are right, let me put you on hold."

After 15 minutes, he came back and said he could not waive the ETF because his supervisor said the price change had to be more than one dollar a month. Basically, his supervisor was throwing bs out there, so I asked to talk with her. She explained very confidently that it is a Verizon policy that the price change had to be more than one dollar per month to qualify for a waive on the ETF. I asked her if it said that in the customer agreement. Yep, she said. I asked her if she was looking at it and where it said that (I had the agreement up on my screen). Her response - at the bottom of the page. I asked how many paragraphs up from the bottom? "I'm sorry sir. I'm not actually able to look at the customer agreement, but it is in there and it's towards the bottom."

(Blood pressure rising) One minute, she tells me she is reading it, the next minute she says that she can't pull up her own company's customer service agreement? Are you joking? I asked for a different manager. She said she was the only one there. She then assured me that she was right and since it didn't qualify for the dollar increase, I'd be charged the full ETF. She told me I could send a fax over to Verizon customer correspondence - a fax. I asked for a phone number. "I'm sorry sir, they don't have a phone number." Before my heart explodes, I end the phone call.

Third times, I charm. I officially hate Verizon. I talked to a woman who, after getting my name and number, immediately put me on hold for 10 minutes. I explained the situation and she said that she will credit me the $0.07 difference for the next 6 months. She said, "This way, there won't be a 'material adverse effect' and therefore", I didn't qualify for the ETF. Long story short, I spoke with the manager, who effectively said the same thing. I told them I don't want the credit, but I want my ETF waived, like it says in the customer agreement. No can do she said.

It's quite obvious that customer service and customer agreements for that matter don't mean much to Verizon. Their priorities lay in "nickel and dime"-ing the customer, probably hoping they won't notice or they won't call back if they get disconnected while on the phone with customer service (happened once already today).

I spoke with another manager (Jake, csr **) who said that he'd waive the ETF if I did end up canceling with Verizon. Later that day, I had my new iPhone in hand and a terminated Verizon contract.

Two days ago, a Verizon invoice showed up, $140 ETF. Lying **. I called again today, only to be told that Jake submitted a waiver for my ETF, but the legal department declined it. I explained to the rep that a manager told me the fee would be waived and that everything was kosher. The rep simply replied that the legal department ruled otherwise. I further explained that if I had known I'd have to wait to hear from the legal department, I would have waited on getting a new phone. His reply? "Sorry. It's not up to us." It doesn't surprise me either that they don't have my last conversation recorded, the only conversation of any relevance. My hope is that someone can attempt to hold these large corporations accountable for their fraudulent practices. Please help.

Your cell phone is still in the shop. I am using a Nokia which I bought 8-10 years ago and they are asking me to pay $42.74 for it to be activated. This is one big joke. This is my old cell phone of 8-10 years, Nokia type RH-44, model 3587i. Check it out. Mine is taped up to keep it together. Do you want me to send you a picture of my Nokia? That is why I am upset.

After speaking with the manufacturer directly, LG confirmed to me that they do not set such a policy for Verizon. Thus, I was able to confirm that Verizon is less than truthful. Further, the warranty on the replacement is less than the warranty on a new phone, so obviously Verizon does not believe a refurbished phone to be as good or reliable as a new phone. Verizon will not work with me in any way on this matter. If I bought a Porsche and had a problem with it, I would take issue if I was told it would be replaced with a used Porsche with a shorter warranty period. I believe anyone would have an issue. This situation is no different.

The sales representative said they do not block it right away and we have to ask for it to be blocked. The sales manager said if I paid the $650.00, they just might, maybe, possibly reimburse me for some fees, but there was no guarantee. Do they realize we are in a recession? I am troubled and embarrassed by the sales tactics of Verizon Wireless. I am now in debt after just 4 weeks for over $650.00. It has caused me much duress and stress because I cannot communicate with my elderly mother-in-law who depends upon my assistance. She needs my help to get rides to and from dialysis.

Between doing the same old steps over and over and people who didn't know what they were doing, it's as if no one there has ever even touched a BlackBerry Storm. The last guy I spoke with kept me on hold for 15 minutes, while he was "researching" how to adjust my screen settings. Then he told me to decrease my tap rate and my screen sensitivity to get my screen to respond better. When I explained to him why that was wrong, he spent another 25 minutes "researching" and I just couldn't take it anymore. I had to hang up on him. I can't even imagine how long it would have taken him to research my other issues. I finally called in again today and told them the problems I was having. They didn't even let me finish - that's how many there were. Her brilliant solution was to wipe the phone, which I have done dozens of times. When it didn't work, she told me to take it to a store.

I practically begged the lady to help me, and she told me to take it to a store because I had already exchanged it with them and there was nothing more they could do. She reset the phone, and then there was nothing more she could do. I was annoyed, to say the least. When I asked to speak to someone else, hoping maybe they could help me, she connected me to her "manager". She told me the same thing, only nastier; and she practically accused me of breaking it by telling me no less than 6 or 7 times that it had to be inspected for damage. Apparently, according to one of Verizon's technical support "managers", if resetting the phone didn't work, then I must have broken it, right? I have called about these issues many, many times, starting from when I just got the first one; and they must be well-documented by now. This is definitely not a new issue, and this is not my first Storm. They got my other Storm back in perfect condition. How do I know? They didn't charge me for it.

After all that, for her to all of a sudden even suggest that it was my fault was outrageous. After much back and forth, she finally just said in the nastiest voice she could muster that she could do another exchange but not before telling me another several times that if they find out I broke it, they would charge me--as if I was a liar. All I want is a phone that works. Please, doesn't anyone at Verizon care? Can't anyone help me?

To go back to the beginning, we subscribed to a US Nationwide Plus Canada Family Shared Minutes plan, as one member of our family (in merchant marine) travels extensively half the year. Our cell phone is vital in keeping our family relationships intact. We did extensive research on potential issues, talking to Verizon representatives on the phone and in Verizon stores, clearly explaining all issues related to our family. We also researched other companies.

Now, we’ve had so many issues with the traveling phone in particular. Verizon has agreed to release his line from the plan, but not the other lines. Their argument is the other phones are not experiencing “technical difficulties”. They maintain they need only honor the legal language, but not the concept of the family plan. They do not care we are spending more every month adding an AT&T individual plan (a phone on which an abhorrent number of calls were placed to Verizon tech support and paid for by us), when we were trying to save money by carefully researching our situation, all the possible options and ultimately following their advice.

We feel by agreeing to release one line, the very line for which this entire plan was selected, Verizon has acknowledged they are unable to support the plan. Again, we subscribed to a Nationwide Family Plan. Verizon advertising, as well as the language in the plan, does not state Verizon’s responsibility ends when a call is placed from within the coverage area of the calling plan. All implications are calls should be received within the coverage area as well. Verizon has acknowledged this is not the case.

We sent a three page letter to Verizon asking for resolution with no official response. Phone reps refuse to release the lines or to give us the name and title of a real person with authority to resolve this issue. We have filed a complaint with the BBB in Trenton, NJ, but are asking for your help as well. It seems that a great majority of cell phone plan customers feel they are held captive by their carriers, with the carriers holding all of the power, yet having little responsibility or accountability. We feel like one of many “Davids” going up against the proverbial Goliath.

Consequences: we continue paying more money each month for plans with two different companies. Verizon refuses to waive termination fees for the other lines in our "family" plan.

I purchased a Blackberry Storm at the Kahala store and returned it. I later bought an LG Storm after the sales rep assured me that I could return it within 30 days if I didn't like it as well. There is no question in my mind that he knew that I had returned the Storm. Later, however, the two stores told me that I was only allowed one return. I first tried to return the LG 28 days after I purchased it. They told me about the 1-only return policy and that they couldn't override it, because they didn't have a manager on duty. I was leaving on a trip for a few weeks and couldn't come back within the 30 days to see a manager. So, I asked them to note that I tried to return it at 2 days.

When I returned from my trip, along with the store telling me that I couldn't return the 2nd phone, they also told me that I couldn't return it because it was beyond the 30 days, even though it was Verizon who couldn't resolve it when I returned at 28 days. Verizon offered this alternative: "Because you've been a customer with us for 20 years, we'll let you buy another phone at the discounted price and you can just keep the LG." It sounded good(!), though keeping the LG was odd.

So, as we looked at other phones and when ringing up the Palm Centro that I selected, I kept asking "Are you sure you don't want the LG?" He kept saying no and when he was done ringing up the phone, he said, "Thank you." I asked about the return of the LG, and he said, "No. You get to keep it. We're letting you get the new phone at the discounted price." I'm not sure how the "and you get to keep the LG" that I was still having to pay for was a "give" on Verizon's part. Apparently, it was easier to state it that way than to come out and say "no" to my request to return it.

Finally, all of this could have been avoided without further misinformation from the initial sales reps about the Palm Centro. I had a Palm Treo before, and I would have gotten the Centro because it's similar to the Treo that I really liked. However, the sales rep, who sold me the Storm, told me that the Centro required internet service, which I didn't really want to pay for. Long story short, when I went to return the LG, the sales guy told me that he knew that other reps thought that the Palm Centro required internet service, but that it didn't. Had I known that in the first place, I wouldn't have purchased the Storm or the LG Dare.

Now I'm stuck with a $225 phone that I'm not particularly fond of and a two-year contract with Verizon, whom after 20 years, I now totally disrespect.

One person asked if I had a tracking number, but the box they give you to send it back in is just through regular mail. I didn't know I needed one of those. He told me, "Oh, you didn't have to have one. It's just better to.” How come they didn't say that in the directions on how to send it back? Another person told me I should have used FedEx. **! I don't remember the return directions saying any of that either! So they told me they're going to send out something called "devil" or something to the warehouse so they can try and look for the phone. I just really want to know why they waited 2 months to charge me for this when it says to send it back within like 2 weeks! Did they want to give enough time for people who did have tracking numbers to toss them out and be screwed! Has anybody else had this issue or know what I should do?

After closing my account, I continued to resolve this issue with no luck. So I filed with the FCC. John ** from the executive office called and told me that they have reviewed my complaint and were not going to make any concessions as the calls are valid - duh, I am not arguing the calls; I am arguing the charges - nope, not going to budge. Also told me that there is no record of me having called initially to inquire about the changes. So, I did some research and emailed all of the executives and the board of directors for Verizon. Where did that get me ? John ** calling my phone 10 times a day to tell me that they are not going to cooperate and come to a resolution with me. Now why are you going to call me 10 times a day to tell me this?

It is unethical for a business to treat its consumers the way that they do. It is scandalous to allow the representative to provide false information to its clients resulting in charges to the client and them tell the customer that there is nothing that can be done and hold the customer responsible for the charges - It's wrong and if I can find others with similar situation - I say class action lawsuit!

I was given this exception because I was a special member. I cannot remember the term they had labeled this type of membership. I called to get the upgrade so I could get that additional $30 month off my bill today, July 22nd. They said they would not honor this unless I signed up for 3 months consecutive at the 59.99% plus the $29.99 for data. I explained we were down to one income. Their other options were to purchase another phone for $100 or terminate my contract at $110 early termination fee or use my old phone, which does not work very well at all. These options were unacceptable. They lied and deceived me and did not honor what they said they would do. Financially, this will cause monthly hardship on us. I feel they should honor the one year upgrade and allow me to get a different phone without the data at a lesser payment plan.

This is the biggest scam I've ever heard of. I think the government needs to do something about. President Obama wants nationwide DSL, so I hope that happens. But in the mean time, companies like Verizon Wireless should not be able to restrict the speed of my internet because I've exceeded 5G. I work 12 hours a day away from my home and only use my computer for a few hours in the evening and I'm exceeding their limit. Come on! What if I was a stay at home person using the internet for school or work? This is ridiculous.

I can get out of my 2-year contract at this point for $80. My contract is up in December, so I could just wait until then. It is sad to say I almost had this service for 2 years and I've loved it up until now. My husband also has his cell phone with Verizon, which we will be canceling and moving to another company. Shame on Verizon. Is this a government mandated to limit the usage to 5G? If so, something needs to be done. Your punishing the ones that pay the extra money for high speed internet and then take it away from us while others can get inexpensive DSL and have unlimited usage. It doesn't make any sense.

Your service is subject to our business policies, practices, and procedures, which we can change without notice. Unless otherwise prohibited by law, we can also change prices and any other condition in this agreement at any time by sending you written notice prior to the billing period, in which the changes would go into effect. If you choose t use your service after that point, you're accepting the changes. If the changes have a material adverse effect on you, however, you can end the affected service, without any early termination fee, just by calling us within 60 days after we send notice of the change.

After reading this, I looked at my bill as of July 1, 2009. Verizon has raised their administrative charges from $0.85 up to $0.92. To me, this qualified as a price increase. What follows is my ordeal with Verizon. If you don't want to read the rest of this, the answer is no; I wasn't able to get out of the early termination fee.

I called Verizon and spoke with a woman named Africa (no joke). I explained the situation and the price increase and informed her of the customer agreement. She replied saying that the administrative charge was a tax and there was nothing Verizon could do about it. First problem is I believed her. I then complained about the GPS being locked (I've got an Omnia). I got nowhere. 30 minutes later, I was off the phone. I then went to Verizon's website and saw their explanation of charges that states:

The administrative charge helps defray certain costs we incur, currently including (i) charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers, (ii) fees and assessments on network facilities and service, and (iii) certain costs and charges associated with proceedings related to new cell site construction. Please note that these are Verizon Wireless charges, not taxes.

Realizing she either lied to me or doesn't know what she is talking about, I called up Verizon again. I explained the situation again to another guy, who said it was a tax. I told him to look it up under explanation of charges. He said he couldn't find any explanation of charges. Finally, he talked to his supervisor and was given a copy of them (easily available on their own website). After reading it, he said, "It looks like you are right. Let me put you on hold."

After 15 minutes, he came back and said he could not waive the early termination fee because his supervisor said the price change had to be more than one dollar a month. Basically, his supervisor was throwing ** out there. So I asked to talk with her. She explained very confidently that it is a Verizon policy that the price change has to be more than one dollar per month to qualify for a waive on the early termination fee. I asked her if it said that in the Customer Agreement. She said yep.

I asked her if she was looking at it and where it said that (I had the agreement up on my screen). Her response was "at the bottom of the page." I asked how many paragraphs up from the bottom. She then said, "I'm sorry sir. I'm not actually able to look at the customer agreement, but it is in there and it's towards the bottom."

(My blood pressure was rising). One minute, she told me she was reading it; the next minute, she said that she can't pull up her own company's customer service agreement? Are you joking? I asked for a different manager. She said she was the only one there. She then assured me that she was right and since it didn't qualify for the dollar increase, I'd be charged the full early termination fee. She told me I could send a fax over to Verizon Customer Correspondence. I asked for a phone number. She replied, "I'm sorry sir. They don't have a phone number." Before my heart exploded, I ended the phone call.

Third time's a charm. I officially hate Verizon. I talk to a woman, who after getting my name and number, immediately put me on hold for 10 minutes. I explained the situation, and she said that she would credit me the $0.07 difference for the next 6 months. She said this way there won't be a "material adverse effect" and therefore, I didn't qualify for the early termination fee. Long story short, I spoke with the manager, who effectively said the same thing. I told them I don't want the credit, but I want my early termination fee waived, like it says in the customer agreement. "No can do," she said.

It's quite obvious that customer service and customer agreements for that matter don't mean much to Verizon. Their priorities lie in nickel and diming the customer, probably hoping they won't notice or they won't call back if they get disconnected while on the phone with customer service (It happened once already today). I hope someone has more luck than me. At this point, I'm thoroughly sickened by Verizon's greed, and I'll be picking up an iPhone later today.

They admit they are wrong, and they just can't seem to understand why I haven't been credited yet. And no one will help me or call me back. I'm on the phone each time for at least an hour while they try and figure something out. They keep saying they credited my bank for the $152.80, but they have not and don't know why it won't show up. All I get are excuses, and it's been almost a month since this happened.

In the case of my phone line, I received a text message from a company called Cellflirt.com. The text message was vaguely worded in a way that made me think that if I answered the message, I would be answering, "Yes, I want your service.” I looked at the message quickly and didn't recognize the company, but I did recognize it to be a type of spam. I didn't respond to the message and just deleted it. Unfortunately, that was the wrong response. By not answering the text message, I accepted the service and have been billed for a Cellflirt service for several billing cycles. I've not received another message from Cellflirt.com. They basically spammed me and then hook up their charges to my Verizon Wireless account. Of course, Verizon Wireless tells me they will not refund these charges because I obviously chose to accept this service!

This is the same scenario that happened to my son. He had three of these companies hooked up to his phone and charging on a monthly basis. These companies are basically cell phone spammers. When you receive spam on your computer email, it is an annoyance. When you receive spam on your cell phone, you are accepting "premium services" and are charged just enough that the increase flies just under the unsuspecting consumer's radar. I probably should have opened up and checked every line of my Verizon Wireless bill every month. Unfortunately, when I received a bill that was somewhere in the vicinity of what I had been paying every month, my warning alarm didn't go off. It took excessive charges for something else to get me to look through all 18 pages of my bill.

I had never heard of these "premium SMS" services. Verizon Wireless protects itself from irate consumers by blaming the consumer for not knowing about the services to begin with or not warning their kids about the existence of something the grown up knows nothing about. Then they will kindly help you to cancel those services and put in place a block against any more of those calls. I will be checking my bill very closely in the future for these charges just to make sure that Verizon Wireless actually is blocking them. I have to believe that Verizon Wireless is making money off an arrangement with these "short code" companies. They claim that they make no money, but if that was the case, then why not make a block on these services a part of their wireless service and then tell the consumer about the premium SMS companies and offer the consumer a chance to opt out of the block? It's obviously a money making arrangement!

I paid my bill in late of June (before the due date), including the usual monthly charges and restocking fee for the returned phone (new phone was free). Then this month, July, I receive a bill stating I am "past due" and need to pay this month's bill immediately to avoid being disconnected. The agent told me that the reason this happened was due to how they processed the credit from the prior month when I returned the phone in June. I don't pretend to understand his explanation so I won't repeat it here. He then said if I pay my bill now, which would normally be due later this month, then I "won't have a bill due till next month", as though this was doing me a favor.

I obviously pay them monthly, only now, I have to pay July's bill immediately, and not on the usual due date later this month. I told him that the fact I have to pay my bill over two weeks early because of how they input something into the computer is ridiculous. He had nothing to say to that and after a few seconds of silence, he "offered" to transfer me to the finance department so I could "set up a payment plan". I said the problem wasn't the money, but the fact - which I repeated - that I have to pay a bill immediately because of how they input something into the computer. Then I asked for the name of someone higher up. He was struck dumb by this and repeated my question. I said yes, because I wanted to contact Verizon about this.

He started giving me an address, and I said *again* that I wanted a name. Of course, he said he couldn't give me one. At that point, I terminated the call. I also had told him that I will start shopping for a new carrier, but that for now (and I mean right this minute) I depend on this phone as I work off-site for a hospital. In addition, told him I did not want a "ding" on my credit report showing I made a "late payment", when in fact I am paying July's bill 2 weeks early. He assured me that wouldn't happen - sure, I'll take that to the bank. Of course if the first phone had been anything but junk, this wouldn't have come up in the first place.

Hopefully there are no consequences. Time will tell if something shows up on record somewhere that I made a "late payment" and has an impact on a loan or credit application in the future.

When we got back, we got a big charge from Verizon for $1,334.89 for roaming charges. We called the billing department and talked to Shane **, account rep. He asked me to cut it in half. Verizon will take care of the half and we will take care of the other half and send in the check for $662.42 so he can clear the balance. We did it In good faith even though we believe that it's not our fault but to get it over with, otherwise, the finance department keeps calling and threatens to cut of my phone. After we paid the half portion as they asked us to do, now they're still calling to ask us to pay for the rest. We are surprised that a big company like Verizon would still try to scam and dishonor what they promised to do to consumers. We don't know what to do next. We really need good advise to deal with this issue. Thank you very much for your help.

I am frustrated and clueless. I have sent emails to them complaining about their billing. No one will contact me and I need some type of clarification. I'm sure if they were the customer, they would be just as upset. I sincerely need help with this. I have spoken to numerous FiOS customers and they have had the same or similar experiences and it is time that something is done.

I signed up for this plan and as any who have gone in to get a phone and plan from them at the store, there is no such thing as a contract in advance. They give you an electronic thing to sign which does not show the contract you are signing up for. You get that via your receipt after signing. Any who to the points. A month or so later, I called to add an extra line on for my son. Surprise, surprise, I was told it will be an additional 130 a month as well as another deposit which were both completely against what the original store rep told me. Needless to say, I was fuming, so I called the original store I purchased from and I asked to speak to a manager. The manager was not only rude but extremely nonchalant about the whole affair and insisted I was lying to her because her store reps would never say any such thing about a plan of that nature.

So I asked for a district supervisor number and was refused. Then I called the 1-800 customer service number. The representative I spoke to there apologized profusely and calmed me down to where I agreed to giving it a new try and changing my plan. However, I kept my current plan for another billing cycle to get an average on my minutes. Well, a month or so later, I called in to switch to a 900 minute family plan.

The switch was done and I specifically asked the representative for a close estimate as to my bill due in May. She told me 57 dollars and some change because I would be getting a credit for the prior plan. So I allotted 60 dollars in my budget for this payment. I got my bill and it was $161, more than my original account and way more than the plan I switched to. I had unlimited texts on both and did not go over my allotted minutes. I did not use the web at all on my phone and had no extra applications, no games, nothing.

When I called to find out what was going on, I was informed that the former representative lied to me. Okay, the more I talk to these people the more lies I received. Well, I spoke with 3 different reps within that week and all said I was just out of luck; there was nothing they could do to help me. As I had budgeted 60 dollars and then the bill was 101 more than what I had allotted, I was not able to pay it. I live on a budget and I literally budget to the penny.

Prior to this, I had never been late on my payments. In fact, I had always paid them either right on time or a few days early. Finally, I spoke to a rep who said that we could make arrangements and nothing would go into collections. I was still not happy at that point. However, I dealt with a small bit of help because the rep was trying to help me. She informed me that the payment I was quoted was for the May bill, not payment. So it would be my June bill to expect that on. I am like, "okay, fine." I was also told that since the original mix-up was with the prior representative and I was making arrangements with her, then there would be no late charge either.

Okay, fine. June came along. I got the bill for May and I flipped out. The bill was, once again, well over 100 dollars and still I had not gone over my minutes, no extra usage, nothing. I called again and was informed that I had late fees that were applied due to the late prior balance (when I said bill over $100, that did not include the past due from the prior month).

Once again I get online and on the phone with customer service. And still nothing to help and still I find that I was told many more lies yet again. As far as I am concerned, this is the most crooked company I have ever dealt with in my 30 years. I would not advise my worst enemy to use them as even I would feel guilty for sending them there. Long and short, it was cheaper for me to bite the bullet and buyout the contract than to stay with them because from what I was seeing, I was paying for a 900-minute plan that was costing like an unlimited plan and way more than what I was quoted.T-mobile was much better when my husband had them. We had our problems with them but at least our bill was accurate and when we asked a question we received a truthful answer, not a pack of lies (T-mobile only problem was my husband didn't like them; however I did).

I have communicated my situation to Verizon on numerous occasions and find that no one takes the time to notate my account so I won't have to keep repeating myself over and over about an already painful situation and embarrassing one. Now I find yet another issue with Verizon. My July due bill is twice as much as I normally pay and for a person in my position that is not just a drop in the bucket and I can add it easily to my growing mound of bills I'm responsible for.

I called Verizon twice on 07/01/09 (call dropped while I was talking to a rep) to find out why my bill was so high. I was told that Verizon failed to bill me access charges last month so I'm being billed for them this month. What an outrage! I would rather go with a prepaid service than continue to deal with a company that has no morals or compassion for its customers to think that it would be okay because Verizon made a mistake that it will be costly for me. I can barely afford to pay my regular bill every month. And the only thing I'm told is we are sorry for the inconvenience (What a joke!).

I'm the one that if I don't pay my bill my phone will be turned off and if I cancel, I will be charged a cancellation charge; yet, right now that's what I'm contemplating because I'm tired of companies that continue to get over and have no meaning of customer service and what it really means. Whether this changes anything, I will be filing complaints with whomever I can against this company so that everyone will know what type of company you really are. I will use the internet to reach thousands because I'm sure I'm not the only one that has experienced such poor customer service with no attempts at making it right!

After the store refused to exchange phones without me having to pay $126 for the in-store price difference, Verizon's over the phone customer service said that my only option was to pay the $126 today, and they would credit my bill or send the wrong phone back and they would send the right one as soon as they received it. Neither option is acceptable. Verizon made a mistake and should correct without a cost to me, the customer.

The consequences are that we have the wrong product and the company will not do the right thing to fix the issue. I cannot afford to cancel this brand new service and start a new service somewhere else, so I have to deal with this company and its unacceptable customer service.

I agreed because of the sales pitch that she gave me on how I'm not using enough minutes. Once I hung up the phone, I went back online and the prices of the phones had gone from free to over $400 in some cases. When I called back, I was told that what I was seeing online didn't exist and to call back. After much back and forth via email, Verizon has told me that I am stuck with a phone that does not work until December 2 or I can pay them $80 to be released from my contract early. The inconveniences of not having a fully functioning cell phone are numerous to list. I don't have it for emergencies and I'm a commuter. It has cost me advancement at my job because of missed communications. It’s very clear that they do not want me as a customer. I just want them to release me from my contract now so that I can find a wireless provider that does.