Verizon Wireless Reviews

I have been billed for using text messaging and the problem is I have not used it. I asked for a block on that when I first got both mine and my wife's phone about three years ago. Now they say it was on my wife's but not mine. I have told my wife we did not need it and to be happy she had a phone when she asked for it, because the package I picked is what I could afford. If I wanted to text, I would have gotten the unlimited texting.

I have many complaints against Verizon, but two stand out that really pissed me off. The first one was when I called in to cancel my service so I would not be charged for the next month. I used the phone system to get myself to the Cancellation department. However, the person who picked up told me that they had no records of me. After about 15 minutes of explanation and being put on hold, they then told me they found my records and asked if I had a business. I told them no. Then they put me on hold, and told me that yes, I did have a business and the service was for the business. I told them again, "No, I do not have a business," nor did I register my account that way. They then apologized and put me on hold.

This is a case of extortion. On January 21st this year, I changed my mobile phone number from ** to **. Since I didn't know the technical implications of the billing cycle, the sales representative at the desk overzealously exploited my ignorance. I have never exhausted my calling plan since I became a Verizon customer in October 2007. But because of this anomaly, I had a spillover and a crazy bill was sent to me. I spoke with a sales representative on the phone trying to correct the anomaly, but to my painful surprise, another crazy bill was sent to me. If this problem is not corrected, I will end up paying in two billing cycles what I would have used to pay for four billing cycles. This is outrageous. I want this problem to be corrected because I want to be a happy and proud customer of Verizon or I will take the matter to the news media.

I was ending my service with Verizon Wireless and called to tell them that I was thinking of transferring my number and I wanted to know how to go about it because I had not done it before. The first gentleman on the phone was nice and cared about my issue and asked why. I told him that I wanted to stop my auto payments and if I should pay the bill I have coming out soon. He said no, that's okay and they will just send me a bill in the mail. I am calling the night that I ported my number. The last question I had for him was will I get prorated for the bill since I am porting my number tonight (and I said tonight). “Since the bill has not come out yet, there will be a prorated charge on there,” he said. He asked if there was anything else and I said no and said have a nice day. That night, I ported my number. All things worked great.

This was a call center supervisor who lied to me and told me I would not have to pay an early termination fee on an upgrade that was done and cancelled. I have to pay an early termination fee and I have cancelled my services.

Verizon 4g Wireless El Cajon - I went into this particular Verizon store (Saturday 2/7/09) to purchase a Blackberry Curve. I was swayed by Twicky to purchase a Samsung u900 Flipshot phone instead. I found it hard to take pictures and it was not what I wanted. I went back to the store on Monday 2/9/09 to return or trade it in for what I originally wanted (Blackberry Curve) which was the same price. Twicky told me it had to be ordered and it would take 2-3 days. I have been getting the run around from them for the past 10 DAYS - saying it has not come in. I even called them (without stating my name) and asked if they had the Blackberry Curve in stock (2/14/09 & 2/15/09) and they said "YES WE DO." I then went straight into the store and they flat out lied to me stating they never got any phone call and they do not have anything yet.

I called the company to get some information about my phone bill that I have not receive for several months, and was told I have a balance for 211 and some cents. I explained to him that we have a new mailman and so we are not getting all our mails. Anyway, I went ahead and paid the bill. After I paid the bill, I was reported to the credit agency as a charge off and was never told by the company. I found out when I requested a copy of my report. Please, I am asking for your investigation into this matter.

Bought new phone after leaving cellular South after 8 years. Thought Verizon was better according to ads. Service stunk, dropped calls at my house and on the road. Rude customer service, lied about checking tower for problems, lied about exchanging new phone that was a rebuilt and not new, thus shortening my original warranty. Wanted me to buy another phone and I refused. They give me a lousy replacement and I had to buy new chargers and a battery that was supposed to be 58.00 via mail that ended up 98.00. Calls continued to be dropped and they kept the lying employee at his job while I went back to Cellular South and Verizon tried to charge me a termination fee AFTER I sent back both defective phones and accessories. I am filing a triple damage lawsuit in the State of Tennessee for deceptive trade practices. Verizon said this was a franchise store and they had no control over it. Laughing at that one.

I received a Blackberry Pearl for Christmas 2007. My husband signed a 2-year contract and bought the internet service. He was told he could cancel this service when he wanted. In March of 2008 we did cancel the service and did not have internet for many months. Some time around October 2008 Verizon wireless turned the internet back on my phone and started charging us $44.99. So when we call they tell us "oh you must have internet with that phone." As it turns out most of the data phones that they sell MUST have internet access.

I am an Indiana Attorney General employee, Investigations. I started with the AG in June 2006. Switched from Sprint to Verizon. Provided credentials and pay stub for discount. I have yet to receive my state discount. Upgraded phone in November 2008. Still no discount. Because I still have not received discount, I will be sending complaint to my office Attorney General Office Consumer Protection Division. I expect this matter to be resolved promptly and with the discounts retroactive.

I switched from Comcast to Verizon because of the discount they offered to sign up as a customer. I was offered a plan for $35.00 a month for my phone service and free internet for 6 months. Since I opened the account with Verizon, I have yet to get a correct bill. They are charging me double for phone service and also billing me for internet. I have contacted Verizon every month for 3 months and have yet to get any type of acceptable customer service what-so-ever.

Every few months Verizon Wireless places a $1.99 data usage charge on my bill. They claim it is because I use the web or get it now function on my cell phone, however I do not. Nor have I ever found my phone to be on one of these screens by accident. Yet despite explaining this to VW, they insist the charge is mine and I must pay for it. There is no way for me to prove that I did not use these services as there is no record of it on my phone. There is a call log, text message record, but no place for data usage record. Therefore I am supposed to take VW's word for it and just pay it. They have issued me refunds for the charge in the past, and I have called every time I've seen in on the bill.

I've been told they would adjust my bill, because the town my daughter was visiting was on the border, Blaine, WA so I was charged roaming because the Canadian towers handled the call, even though she was in the USA. My plan included the USA., even though at other border towns such as El Paso, TX., they adjusted the bill. So now I'm stuck with a $187.00 bill!

I just got off from phone with Verizon customer service. They admitted that because of billing error in their system, I was overcharged for the month of Sept. 19 to Oct. 18, 2007 and Oct. 19 to Nov. 18, 2007. Recently, the mistake was brought to my notice. After noticing the mistake, I pointed out to them that it's a billing error, which after a month of calling back and forth, they admitted. To compensate me for the overcharge, they are offering me credit of only 25% of the overcharge amount instead of 100% refund. I am not happy with the offer. For proving my case, I have paper bills with call logs for those months. Please help me get my money back. The overcharge amount is in hundreds and I am afraid others may have suffered due to same error in Verizon billing system.

We have had cell phone service with Verizon now for about 5 years and have had a lot of problems. Almost every bill, we can expect there to be charges on it that we did not actually acquire. There are data charges, and we do not download games, music, internet or anything. We use our phone strictly for calling people and that is it. We also get charges for texting, which we don't do, and charges for things we don't even understand because they don't explain anything on their bills. My father, whose name the phones are under, has called and complained dozens of times over the past years and sometimes they will work with him and refund the money and sometimes they basically say, "Too bad." My dad has also blocked everything on the phone numerous times and we still get charges.

In October I went on a business trip - I packed my cell phone in my suitcase. It must have turned on from pressure of other items in my bag. The phone has many buttons along the side, one of them controls wireless - if it is switched on the phone will automatically search for data all on its own, if switched off it won't (By the way, I didn't know this until after my trip). This switch also must have been nudged on so that until I noticed it my phone, without notifying me, was searching for internet wireless for weeks. My Verizon bill arrived and the data search portion was over $400 (Total bill was somewhere around $595). I called Verizon and asked them to work with me.

Despite my efforts to work with Karen ** to resolve this matter, it remains unresolved. The previous unpaid balance? remains disputed, yet now I have received another outrageous bill from Verizon Wireless, and it is starting to look like you think this is some kind of joke. I am writing to formally dispute the $1,279.20 overcharge for data usage on my broadband service account for the period from 12/27/08 to 01/26/09, as well as late fees ($5.00) and excessive taxes and fees charged corresponding to the disputed amount. I was arbitrarily billed $1,279.20 for 10,236 megabytes of usage for the billing period when in fact, I only used 1,798.7 megabytes, which is less than the allowance covered by my monthly access fee.

I have Verizon internet and wireless. I wanted to make a payment for the internet through the Korean-speaking customer service representative. The representative made a mistake and paid for my wireless bill. I didn't know that until they charged a huge amount of late fee. I couldn't afford to pay it. So, I complained to Verizon. They kept transferring me to another departments for 1hour and a half. Then, they told me that they can investigate the case and will get back to me. They never got back to me and now, they reported to the credit agency. I couldn't afford to pay and now, I have been reported. I am so frustrated.

My contract with Verizon ended on 12/2008. I renewed my contract on 9/1/08 and then decided NOT to renew and returned the product and cancelled the contract on 9/09/08, reverting to my old end date of 12/08. I ported my #'s to another carrier. Instead of charging me 20 one line and 10 for the 2nd line, I was charged 70 and 170.00. I have written to them and provided proof, but they are not budging and have stated that they will go to collections in 120 days.

I would like to say, in this time of so many people out of work, that service is something that does not cost anything. My experience with Verizon Wireless has been over the past years, the one consistent pleasant experience. It's not hard getting to who you want to talk to and then they go out of their way to be helpful. One man even offered to walk me through putting my bluetooth phone on my car system. He explained that they have all my records and not to worry if I lose or damage my phone. I've had several reasons to call and have always had a pleasant experience.

Had a Verizon account for over 8 years, had given a security deposit of $200. When I closed the account (in good standing) after 8 years they had no record of my deposit. I produced the deposit receipt as well as the original work order and sent them copies but they continued to harass me over the final bill of $158.00. Finally they destroyed my credit claiming a charge off to all three credit bureaus. I had to hire a lawyer and wait over two years to finally have them admit the receipts were in fact real and legitimate. It then took another 90 days for them to correct my credit files with the bureaus, and they never really would come out and say they made a mistake... This whole thing caused extreme hardship for my family and me for over two years.

I am 65 years old and I made a mistake in taking Verizon Wireless. End of Nov 2008, I contact online the Verizon representative Luke (1866-745-4679). I order the wireless connection and the free Motorola in offer. He placed the order **. I pay online $16 for the case to that phone. The order did go through and the phone with the case never arrived. I complained but no answer at all. I said to myself, "It's only $16 he took, no problem." My partner still wanted Ver and the chatting for free if we both get VER.

I had 3 lines. My phone bill should've been no more than 110.00 monthly. My first bill was 400.00. I tried to get them to fix the issue which they did just one. The bill were out of control until finally I got a bill for over 900.00. They reduced it to 500.00. Advised them I was not responsible for their errors. Acct was cancelled and the attached 150.00 for each line. There is an acct on my credit report for over 900.00. This ridiculous and a ripoff! My credit score dropped drastically and unable to obtain new credit! I'm trying to purchase home and this is affecting me and my family!

I am a cell phone user and also my husband and son are on our plan. I have Verizon. Twice this month I have been in this store here and have been treated like a second class citizen. No respect, no service with a smile or consideration or even correct information. I have left the store ANGRY both times and now am SERIOUSLY considering changing services because after 7+ years of being with Verizon, no one realizes that I help pay their paycheck. Customer service no longer exists!!!

My wife and I paid our bill online in Dec 2007. She was going to pay off a Dell comp that we owed $2500.00. She made a mistake and sent the money to Verizon. When we realized the mistake I called Verizon and informed them what we had done. I was told I would have a refund in 5 business days. It did not happen so I called again, was told the same thing. Still no refund. I went to my bank and asked for help with this matter. Lady at bank called Verizon on my behalf. We faxed my bank statement to Verizon showing this mistake. We did this 2 different times - still no refund. I finally talked to a lady at Verizon and she helped me get my refund but it took until March 2008.

My husband has been with Verizon for more than 2 years. My son moved to Santa Cruz so we added a 2nd line in August 2009. Since then we've been receiving $300+ average phone from Verizon; should only be $110/per month. The first month (August) they said since our billing started in the middle of the month, we got charged .45 a minute for overage (700 minutes a month). My husband barely used his phone all those years he was with Verizon. I asked that they remove the charges. They removed some but not all, then next and every month (it's now 6 months) same thing, always Additional. They send me a 3rd phone which I rejected.

This is the end of a long journey for me to get a response from Verizon dating to the summer of 2003. As my youngest daughter headed to college, I was concerned about the coverage in the areas she would be traveling as a member of the soccer team at SMU and visited the Verizon store on Federal Highway, Boca Raton, Florida. This was back in the day when roaming added extremely expensive additions to the monthly bill. Your employee told me the coverage in the area she was traveling to would involve roaming charges. I then asked if I had a contractual obligation and she looked it up and told me no. I had been a Verizon customer for years and had no desire to change but this was an added expense and I could not afford the additional expense. I then called Verizon and asked the same question again and was told I had no contract.

I purchased the Samsung Glyde phone approximately 4 months ago and have continuously had trouble with the phone. The sensors on the touchscreen always malfunction and despite touching one command a different command will appear or I have to repeatedly touch a button to get the accurate screen to appear. I took the phone to a local Verizon Wireless retail store where the technical advisor looked at my phone, touched a few buttons and said I should call the insurance company that insures the phone to have them address the issue because he did not know what was wrong. I did contact Asurion insurance who told me to call Verizon for a new phone since my phone was still under warranty.

My ex and I had a family share plan under his name and account. I had transferred my phone # to Verizon Wireless from another carrier. When I called to take my phone number off the account they informed me that he had to call and speak with the assumptions of liability department. Fine.. so he did and I called back and they informed me that he had to set up a phone plan for his service so I could do it. (I was very pleasant and understanding although anyone I spoke to in this department is completely rude.) Although he was at work he was able to get on the phone with them again.... to set up the plan. So I called back and was told I needed to read the service and agreement out-loud to her over the phone.... um pretty long. She then said it would take 15 mins to read so I would have to call back.

Re-signed 2 year contract with 3 new phones in November 2008. Blackberry Storm stolen Dec. 12th. Bought another one on or about Dec. 14th on credit card, at the store. Employee activated phone. I left the country Jan 13th, arrived back home Jan 25th. Jan. 26 have letter from Verizon stating I have to sign a 2 year contract (again) for new phone purchased in Dec. and date for today. Ashely, from Verizon, said it will extend my contract another 3 months because "we didn't get your signature at the time of purchase of second phone". Extension will begin when we get the paperwork. I told her that if they needed more paperwork, they should have gotten it while I was there. Otherwise, I'll sign it dating from the date of purchase. She said "No, it will be from the date we receive it, or we will bill you $181, the difference of the 'special' price and the 2 year price."

I called Customer Service at Verizon on January 15 to disconnect my cell phone because I was not able to obtain service inside my home. In view of the lack of service, I was informed that a 'trouble-ticket' would be issued, and I would not have to pay the cancellation fee; they would allow me out of the contract. I was assured that within a few days I would receive a text message on my phone re the foregoing.

I added a Verizon Wireless account to my home phone in the fall of 2007. I was told that I would get a $5 discount if I bundled my bills. I did and the credit came for awhile, but then stopped. After months of frustration over the missing credit I cancelled my landline phone. I continued to make payments to the same Verizon as before. However, my electronic payments from my bank were not getting credited to my wireless account.

My Verizon cell phone fell off the kitchen table and I heard it fall on floor and did not think anything about it. Maybe five or ten minutes later, there is smoke fumes but I can't tell where they originate. Then there is smoke all over family room and I see an unidentifiable object that has burned a whole in wool sisal area rug. I doused with water and then threw the object outside. I believe my dog, picked up unit and moved it to next room. We have a 4 inch hole in this area rug which is ruined. I thought it was odd that a Golden Retriever could bite into a battery and it caught on fire. Then I realized this is a freak accident and could happen when we are not home. Today I researched this matter and learned there are recalls on this Verizon LG Brand cell phone battery.

I was solicited by a person from Verizon to buy their service. As part of the purchase, I was to be given a TV set. To this day, after many calls etc., I have not received my TV and they now tell me the special is over. They have not followed through as promised. I know I am not the only consumer who is very dissatisfied. Please work towards getting this resolved.

Billing wrong, plan changed without notification, selling of products not offered in area, billing of products not offered, duplicate air time charges, etc. Six years of phone contacts lost per 5 phones, financial loss due to supplier not being able to reach for p/u in which it took me 10 years to get the products, not to mention the loss of sales it generated, embarrassment and hardship. JUST NOT WHAT YOU WOULD EXPECT TO BE TREATED AFTER VERIZON WANTED A $1,000 DEPOSIT TO START THE ACCOUNT YEARS AGO!!!

I am being charged $294.31 for a free 30-day trial period. I canceled my service within the 30-day trial period and was then charged $228.46 in surcharges including early termination fee and activation fee when there was no activation fee. They charged the activation fee a month after the trial period.

Today, I received an automated call from Verizon Wireless on my answering machine. Upon calling the number, I was asked for my cell number. I thought this was a joke or new sales tactic because as far as I knew, our service contract was finished back in August 08, and we were no longer customers. Up to this point, I had thought I left Verizon a very satisfied customer. The manner in which business had been handled by Verizon was always professional and expedient. We paid on time and were good customers and had finished our obligations to the company.

Max, or should we call him Slick, refused to honor an agreement to return the cell phone I bought. I later learned that Verizon does not tell you upfront that when you deal with a dealer, many of the warranties and services offered by Verizon do not apply. Mr. Slick Max seemed to be very upset that I was trying to cancel within the first 30 days (the cancellation period). He was visibly upset and said, "You can't do it." I guess he loses his commission!!! He became visibly upset and said that there was a small scratch on the phone and the phone had to be in, like, new condition.

My son has a Motorola Q phone. He only uses it for phone calls and testing. A few weeks ago, he dropped the phone and we had to have it replaced. We had insurance on it and we had it replaced (we paid the $50.00 deductible). When my son activated his new refurbished phone, Verizon signed him up for the data plan at $49.00. When I called Verizon, they told me he had to have the data plan even though he never signed up for it. They are telling me that it's a Motorola policy that anyone with this phone has to have the data plan. I am still waiting for a supervisor to call me. My son does not need the data plan nor does he want it. Can you help resolve this?

They extended my contract without consent upon me raising my rate plan last year. I had the service for 4 years without any changes or upgrades. They raised my plan to higher rate and it was put under a two-year contract without my consent. I was never advised. This cost me term fees on all three phones on the plan when I switched. This is an outrage! I tried to complain but was told, "It's too bad," and they will put me in collections and ruin my credit if I don't pay. It should be against the law to do this to people. What can I do about it? It was blackmail in the most pure sense of the word. I paid it for fear of having a mark on my credit. I was told a supervisor would call me back but they never did. They just wore me down until I paid it. They have no proof of a contract extension nor did I sign one. This should be a class action case in Texas! I'll sign up for starting it.

On several occasions I have tried in vain to contact VZ wireless concerning their poor broadband internet service I receive and on each attempt, it has fell on deaf ears and they have never contacted me. Verizon knows their service sucks and refuse to acknowledge it. AMERICA'S MOST RELIABLE, MOST TRUSTED NETWORK.. This is total bunk!!!

Verizon is already charging $100 a month; how rich is rich? They charged me 40 cents a minute over at the tune of an extra $195. There should be a law so they cannot set a limit and charge more money. They should not be allowed to charge for any overages. For a third of the same use, they are charging 3 times as much money. That's just corporate greed; there should be a watch dog on Verizon.

This nightmare started in May when we first moved to Alabama .The cell phone did not work from the house at all, no service. We called regularly since we were in the family plan with 3 phones, tried additional antennas and various other costly options with no results. So we tried to reduce the minutes to the minimum family plan and were told repeatedly that that was not an option since the contract had initiated with 700 minutes. We couldn't afford to cancel the contract. The contract ended in October. We went to a Verizon Store to cancel the contract. Amy said she was not allowed to do that in the store in Athens. She called customer service.

I was charged early termination fee on a broadband access card. My card failed and they replaced it with a new one. Unknown to me, they extended my contract and charged $130 early termination (account **).

We were required to change to Verizon Wireless after our existing cell phone company (Qwest) stopped providing service. From the first month of service, we began getting extra charges on our bill for accessing the internet. I asked the customer service agent to block this service which they said that they did. However, each month we still get extra charges. Each month, I call them to have them removed and solve this issue. I am told each month that the only way to solve the issue is to block access to some of the existing services that are covered under our plan. So... we cannot get the pic/video messaging that we currently pay for if we do not want to pay additional charges for services that we have not ordered or have specifically requested to have blocked.

I phoned in to up my mobile internet usage to include international for billing cycle beginning Nov. 26 and they said no problem to back date it. I wanted to future date my plan in for billing cycle beginning Dec. 26 to go back to my normal usage and the representative said I can't future date it, I would have to call back after the billing cycle starting date. The difference in the plan is approximately $70 per month. I called in January to back date my plan to billing cycle beginning date Dec. 26 and they told me that I can't back date because I am going down in usage and I would have to future date my change.

I have a bill from Verizon that I have been paying on. They wanted me to make full payment, but I told them I could not and was sent to a collections company. For 2 months no one contacted me about this bill, so I called Verizon and told them I would like to pay this bill. They gave me the number for the agency. When I called the agency, they did not have any information about me. When they use my social security, someone else’s name and information came up. I was on the phone for days with them before they got everything cleared up. A manager from the collection agency took my banking information so that they could take their payment out of my account, and they did not.

Verizon overcharged for the addition of two new lines to our account. We had to request that Best Buy, the dealer we worked through, contact Verizon to reverse the charges because Verizon refused to do it for us directly. They agreed to reverse the charges but did not provide us with an updated billing statement or provide us with the new amount due.

I was convinced at a kiosk at Costco to try a wireless data card. I asked for an AT&T card because I have phone service through AT&T. The person signed me up for a Verizon wireless card and, unfortunately, I didn't notice his mistake. He also put the wrong address down so I never got any paperwork from Verizon. I returned the data card within the 30-day trial period - approximately 25 days - to Costco. I was not told that I would have to contact Verizon directly about disconnecting the service.

For the last three months, my Verizon phone bill has included charges from three companies for services that I never ordered. These companies are ILD Teleservices, Inc ($12.95 per month), The Billing Resource ($9.95 per month) and USBI ($24.95 per month). This results in an extra $47 of charges on my phone bill each month.

I subscribed with Verizon Wireless back in 12/2006 to a two-year contract for two lines, a primary line, and **, being the secondary line. I have just recently tried to cancel service on 1/2009 for the number ** because my contract end date was 12/2008. I was told I would have to pay an early termination fee of $175. They told me the reason was that I purchased a new phone in 05/2008 at a promotional rate, and said I agreed to a two-year extension on my contract, which I was totally unaware of, and was not told upfront by anybody at the store that this would be the case. I refuse to pay this unjust early termination fee.

I am not sure if you can help but I am trying anything. For the past 3 weeks, I have been getting calls on my cell phone, the only phone I have - from 310 429-5382. They don't leave a message. When I answer, no one is there or they are quiet. Another time, I called the number right back and it says it's Verizon but the number has been changed or out of service. Many others and I have been getting these calls all day long, night and day, all hours, midnight, after midnight early morning. I called my cell service T-Mobile. They cannot block a call.

I am being harassed by a restricted phone number. I have called Verizon several times to complain about this harassment. Yesterday, this number called my phone 217 times and left 64 messages. I was told by Verizon to file a police report and obtain a subpoena to have this restricted number blocked from calling my phone. I filed a police report with San Jose Police Department and was told that they would be unable to issue a subpoena. What can I do now? I am unwilling to change my phone number and because of this harassment, I am unable to use my cell phone.

I have been a customer for 3 years. Always paid my plan price of $230/mo. for service which has not changed. The past 2 months my bill has exceeded $700. Contacted customer service and was told there was a problem with phones accessing "billable" data lines and our account would be credited appropriately. They gave me a case #** and said they would call back. Never did. I called again and was then told the overage was our fault, that we were being billed for "airtime."

I suspended and closed my Verizon Wireless account # ** in July for 2008 because my employer issued me a PDA. Since then I have made a number of call to Verizon customer care requesting a refund for my overpayment and negative balance of $661.93. I had met my obligation to my binding contract of one year and my payments that I had always made were for months in advance. I was just informed that Verizon Wireless wants my bank statements to review. I am not sending my personal bank information to anyone. In turn, I will not receive a refund until I do so.

My son, Andrew, age 21, went to the local Verizon Wireless store back in May 2008. He explained to the sales person that he was looking for a no contract broadband plan to use for his laptop. He explained to sales person that he was in a temporary living situation, and didn't want anything long term. The sales person said that Verizon had a month by month plan, but instead sold him a 2 year contract without his knowledge. In addition, a new phone number was created for this service when it could have been tethered to his Trio at a much lower monthly cost. (an option that was not offered)

I was aware of termination fees, but was not aware of being charged a whole month for porting my phone number to another carrier. Verizon Wireless will charge you a whole month if you are even minutes into your next billing cycle, with no pro-ration of charges - unlike most other carriers - and this is in very, very small print. Even the reps are not aware of this charge. Supervisors promised to call me back after I told them that my new carrier (AT&T) would reimburse me for Verizon's charges ($150 + 150 termination fees). SHAME ON VERIZON WIRELESS! I end up paying $150 in termination fees, which I was aware of, but also $150 in monthly charges for porting my number to another carrier 2 days into my next billing cycle.

I went on the Verizon Wireless website yesterday to pay the past due amount to prevent my service from being disconnected. I paid the amount shown of $137 and a few extra dollars making a payment of $140. I attempt to use my phone the next day and they shut my phone off for non payment. We I called they stated that my service what should off because the account cycled that night and that the amount that was due on 10/8/08 was not paid. The rep then proceeded you yell at me because I stated that I was going to file a complaint with the Fair Trade Commission and the Better Business Bureau. He also talked over me and hung up on me. I am appalled at their lack of customer service as I had been a satisfied customer with them for the past 7 years. This experience is enough to make me want to terminate my plan and tell everyone that I have referred to do the same. I am now left without phone service and I am 7 months pregnant and live alone. I also took from money that was intended to pay my mortgage to pay this bill.

For the past year Verizon Wireless has charged me a $2.00 data charge that they themselves know I have never used. I have contacted several billing reps, supervisors, customer service and even the Verizon CEO to get this cleared up. To date they are still charging me the charge even though everyone has assured me I wouldn't. I can guarantee that if they are doing this to me illegally they are doing it to millions of other customers who aren't catching Verizon's little sneak charge. Someone needs to investigate this and possibly look at a class action against Verizon.

Approximately 1 month ago after speaking with a Verizon Tech support representative over the phone, I went to a Verizon Kiosk to have my broadband modem replaced as the old one was only working intermittently. The rep at the kiosk replaced the card with a usb modem. He also gave it a new phone number. What he didn't inform me of was that he canceled the plan I was on (Unlimited data for 59.99/month) and started a new plan of 10GB/month for approximately 72.00/month. When I received my bill this month, instead of the usual 62.00 it was over 390.00 dollars. When I called customer service they informed me of the change and that the old plan was no longer available since it was canceled. They have issued a credit to my account for the data overage charge of 190.00. Since I did not request the cancellation and I was not informed that the plan would change, do I have any rights to be re-installed on my previous plan? I feel this is an attempt by Verizon to take the unlimited data plan from as many customers as possible and force this limited data, higher priced plan on the consumer. Any help you can give me with this would be appreciated.

Apparently when we moved to Verizon, we were mislead as to what our plan would encompass. After many attempts of trying to change our plan to reduce cost in these really hard times. Our bill still would come out to $350 a month if not more. It has been one big disappointment after another. I would like to renegotiate my contract and pay down this outrageous balance. Not to mention, I have a company discount and the plan has two small business owners - one for each line.

I bought a Blackberry Pearl about 9 months ago and have experienced problems from the beginning. The battery does not keep charge for more than 4 hours (they replaced the battery and it did not solve the problem), I do not get my e-mails, the tracking ball freezes, the screen freezes, etc. They replaced the phone with a refurbished phone and that did not solve anything. I am still having problems and they want to send me another refurbished phone. I have spent hours on the phone and in Verizon stores.

Let me begin by saying, this has been an ongoing problem with Verizon since I first signed on with you. It does not matter if it is land line, cell phone, or online. This particular complaint though, pertains to a call I am attempting to make to inquire about my Verizon Online Bill. I am presently, as I am typing, on hold with your company. I have now been on hold for 1 hour and 35 minutes. This is absolutely ridiculous. But it is nothing new. Your phone service is a joke!!! It is impossible to get any help from you people. Verizon is huge. How about hiring some people to answer your phones? Even the process you have to go through just to get put on hold for this now 1 hour and 40 minutes is ridiculous. Aren't your customers important to you? Aren't we the people who keep your pay checks coming on a regular basis? Come on, enough is enough. Let's get this problem fixed. Don't tell me I am an isolated case either. I know better. Everyone knows how horrible your customer service is. It is time to do some quality control.

I felt discriminated and bully. When I first entered the store I was greeted by Alejandro who asked for my phone# which, initially hesitated to give him any information because I was once a victim of fraud so I did know how much of my information was going to be display in the computer. I had not being to the store recently, and their step is different in which your name is now display in a monitor. Alejandro fail to explain to me what he was going to do.