Verizon Wireless Reviews

I need to have this (or all) restricted numbers blocked from my cell phone. A Verizon representative told me to 'upgrade' to a newer phone that would have a feature to block numbers, but I am unable to pay for a new phone. I am being harassed and I need Verizon to do something to stop it, but they are unwilling. The minutes have been used up on my cell phone. I am unable to use it because the number constantly calls and fills up the voicemail. The bill has already escalated from my trying to delete the voicemails and Verizon will not refund the amount.

We were NEVER told in 3 years that the ADDITIONAL monthly "unlimited" access fee we paid did not include "airtime fees" and up until now we were never charged "airtime fees." Yet they couldn't explain why all of a sudden this had happened. Just kept saying it was our fault. Some of these airtime fees occurred when we were in bed asleep. So who accessed the internet from all three of our phones?? Every customer service rep we talk to has a different answer.

Over the summer, my son, worked 7 days a week, and barely used the service. In addition the service was poor. My son was willing to overlook the poor service for he thought he was under a month by month plan, and would be cancelling shortly anyway. In September, when Andrew no longer worked weekends, caught up on errands and went to the local verizon store to cancel the service, this is when he discovered he had been signed up for a 2 yr contract, and to cancel is subject to a $150 cancellation fee. In addition, by fellow Verizon colleagues of the original salesman, it was discovered that the salesman has a history of ripping off customers. My son was upset to find this out. Yes, he signed papers handed to him by the salesman but he took the salesman at his word. Apparently, he was wrong.

I have sinced cancelled the service, for I didn't want to continue to pay for a service that was no longer needed. I have logged complaints with customer service. I have tried to get the cancellation fee waived entirely for misrepresentation, but the best I have been able to get is a $75 courtesy credit and a bunch of apologies. I have had the contract issue thrown in my face numerous times. The fact of the matter is that my son was misled, and I don't feel that he should have to pay for a misrepresented service, regardless of when it was discovered.

I want to be reimbursed for the phone and I do not want to pay for service that I am unable to use. I run two of my own business and have a corporate job as well. I can't miss e-mails or calls and I don't have the time to be on the phone or in a Verizon store every week until my contract is up in January of 2009. The technical problems are an obvious hassle but having to deal with unfriendly, condescending, and apathetic customer service representatives really adds insult to injury. Each time I have to deal with Verizon the conversation will eventually lead to the rep telling me that I am doing something wrong and that is why the phone is not working properly. I had one person actually say to me that many people have problems when they use an advanced phone. I am technically astute and able to defend myself once I explain my experiences and they have reviewed the notes on my account.

Many people are having issues with the Blackberry Pearl. I know sales reps at other wireless carriers and they tell me about how many people complain about the Pearl. Verizon will only defend Blackberry and treat their long time customers with condescension. I want to cancel my account and probably will once I can stomach paying to get out of a contract that they did not uphold, losing money on the purchase of the Pearl and having to buy a new phone and service.

A few minutes went by when I asked one of the two customer services how long it was going to take before they help me since there were 4 of them in the floor not assisting anybody. So, the response was later 10 to 15 minutes. Mind you, I asked because I was on my lunch break and I need to notified my supervisor that I will be taking an addition time if need. Few minutes went by when two new Hispanic customer were added to the list and one of the who was in the same waiting list as I was was called. The second customer by name Lilia was called by Junior (customer service) who just kept playing around with the store manager Vanessa. A few minutes later, Maria had no choice but to assist me. Maria transaction did not take no more than 3 minutes.

I did not appreciate the two male salesmen were joking with Vanessa about the fact that I just had arrived and I want to be seeing right- and for the manager to actual unprofessional giving the fact that she needs to act more profession at least in front of customer. As a customer I don't need to feel bully nor discriminated. I shall be a value customer just like anybody else. As a loyal customer I am entitle to respect and courtesy-is it part of customer satisfaction???

However, I still make at least some form of payment; if not, at least half of the amount due to show that I am making some effort. Ryan responded to me with a harsh question asking me if I was going to make a payment. At this point I became very upset because of his lack of professionalism and empathy towards my situation and not being understand. I told him that at that moment I was not going to make a payment and I had to deal with Verizon on some other business. Immediately, with a rude attitude he tells me that he will note that I refused to make a payment and that my services will be turn off in a couple of days and I would have to pay a $15 connection fee.

Then I became irate with him and let him know that I am fully aware of my situation. He is not being empathic about it. I am aware of their collection tactics, doesn't care about the customer and etc. Also I told him that I have been receiving bad signals (which they advertise on tv they have services in known drop zone areas being one in the house or buildings) in my house with a the refurbish phone that was given to me which I purchased a new and had better services. He says there is nothing he could do about it and I would have to speak with Customer Services. I told him that I have spoken with them on numerous occasion and they did not resolve the issue.

Collection agency demanding I pay them an early termination fee. Verizon customer service is awful and of no use.

320 is a terrible cost for a phone and it does not work! verizon on many occasions not help me feel satisfied. I told them they are losing not only me but 1,000 a year and if others read this they may feel they to have not been satisfied and go somewhere else. They do not see the impact that a thousand people could have, not returning to them @ renew time!

I am now stuck with a phone I can not use and a 2 year contract. I have been satisfied with Verizon Wireless since the being, and have stated this several times and they do not do anything to help. They have a lot of staff, that do not care about their customers. I spent a lot of time trying to talk to them, 3 people and they all told me you have to do it our way. And we can not do anything about what the other sales person told you. IN other words they can not be trusted. I really hope they pass the no contract law!

If you want to upgrade you for a 50 fee.

But you have to sign a contract for another 2 years.

Then got my bill and they charged me 50. for the phone, then this month i receive a bill for 320.00!!

What is going on??? Why did he charge me, I clearly said, do not send it if I WILL BE charged!!!!

Be wise and do not go to VERIZON!

They do not stand behind there products or what their employees say!

Can some one help me!!! How many people out there are being told one thing by Verizon and then have to pay for it??

320 is a terrible cost for a phone and it does not work!

They do not see the impact that a thousand people could have, not returning to them @ renew time!

Why do we have contracts so they can do what they want and not make things fair for us the consumer?

Who is really benefiting here? Me and you? Or Verizon?

With AT&T @ least you get roll over mins.

If a company tells you there is not a charge, for the same phone you have then why did they charge me? I spent a lot of time trying to talk to them, 3 people and they all told me you have to do it our way. And we can not do anything about what the other sales person told you. IN other words they can not be trusted.

I really hope they pass the no contract law!

credit report and collection

When I contacted them to get the issue resolved they informed me that their billing was correct and that I should pay the bill as shown. I told them I had documented when I made the changes which were to be retro to cover the additional minutes and they still seemed uninterested in getting the issue resolved.

I just completed my two year contract, which wasn't as a result of a new phone, but simply a plan change. As soon as my new phone arrives with another carrier, I plan to cancel with Verizon and forward the fradulent charges to my attorney for review.

I am not where I can look at our bills, but we have definitely been charged hundreds of dollars over the years, for text message services we never wanted! This has caused multiple family arguments and punishments, and has made a privilege (the cell phone) a nightmare. We want our children to have phones so that they can communicate with us. The extra charges have created a financial and emotional hardship on our family through the years.

An atorny needs to check into this. I believe verizon not only has broken thier contract with people under thier old contracts, are harrasing them out of thier contract, but I believe that verizon is breaking federal laws by not haveing a system in place that alerts customers about roaming/ over charges. Also even if they are debating about the word unlimeted I did not agree to slow service.

I have 6 months left to my contract and the closer I get to that date of my contract ending, verizon puts me even slower, Verizon wants me to canceal my contract so they can charge me 300 dollars. Again I should be at about 400 kbts but I can only get between 65kbts to 140kbts.

I complaints to several customer service people on their ssitem... But NOTHING helped! They transfer from one to another... and still the same. I wasited many hours of my time unsuccessfully to their staff, without counting the many hours holding for them (in the range of 30 minues to just get someone). Now, I am cancelling... even tht i know they're the only company offering land line service in my area. They take advantange of MONOPOLY!

Verizon Wireless claims that they can not process a credit for this service, eventhough it was not authorized.

I later called verizon again and spoke to another representative, i believe her name was Amy, who due to my annoyance gave me a courtesy payment of $50.00. Due to my anger and dismay of how I was treated. I was a customer for over two years and my contract was up for renewal. I then left verizon, as I was unhappy with the service they have given me, and the treatment of their customers in general.

I received my final statement and was agast to find the company had charged me the reconnection fee which has previously been waived. I called their customer services department on receiving my final statement and argued the charge was erroneous. Verizon representatives seemed to think, as I had been given a one time courtesy payment the charge was not in error. This is preposturous. A charge which should not have even been on the statement is. Additionally, the call lasted for over 40 minutes, which at the most 10 minutes was conversing with an operator.

I have lost $15.00, which was wrongly charged againt me. I realise it is only $15.00, but I am sure that Verizon has plenty more money than I.

Each month when I received my billing from Verizon Florida, April [through] August I called customer service again. They told me that it has been long enough and that a supervisor would call me. To date, September 17, 2008 no return call from any supervisor from Verizon Florida and no credit of $100. I feel both my daughter and myself have done our part and now its time for Verizon Florida to fill their obligation of $100.

On August 27, 2008 I went to the store to let them know I have not received credit on my card. I spoke with Steve and told me that the store policy does not give refund but exchange. I told him that's not what I was told in the beginning and was never given a form to that effect. I demanded for my refund. He said he would have to call his Regional Manager. The Regional Manager was in a meeting. Steve said he would call me with an answer.

August 28th, I did not hear back from Steve, I called the store and was told Steve was not in. August 29th, I spoke with Steve. Regional Manager told him he would have to submit an email explaning the situation in order to process paperworks to accounting. I was told I will be credited in two weeks. Today, 9/16 no credit/refund so I called and spoke with Steve. He said he needs to resend email explanation to his Regional Manager again for some reason Manager did not receive it.

I have waited patiently for my refund and it seems like they are giving me the run around. Not once they attempted to call me for any explanation regarding the situation. The date of my refund is 6/28/2008 which states I will be refunded within 30 days. I walked in the store 8/27/2008 asking for reason why I haven't been credited.

Nest month the same thing called again to make payment arrangements with them on a Thursday so i wouldn't have my service turned off, told them I would make a payment on the very next day Friday when I got paid they said ok. Few hours later my service was turned off! They would not work out any kind of payment arrangemts with me so i have not payed the a dime since May '08. I keep getting bills for three times the amount that I originally owed them.

I am really upset at how they present their company when you are signing up and how thier customer service people are when you try to work things out with them.
Bad credit and a large bill

This is not fair, I am utterly helpless to do anything about this because Verizon is the ONLY service on our street. We have Direct TV but it seems Direct TV is in bed with Verizon so we can't use their internet service. How is this possible? I am now on HOLD with Verizon waiting to cancel the service on our home phone number.

Lost another day of my life waitiing for Verizon to do their job. My son didn't get a job because he had to apply Online. The Sprint Broadband is slow and constantly loosing signal and apparently the applicant is timed on filling out the application. He was disconnected from the internet twice and that cost him the job.

I then recieved a bill for approximately $600.00. I was floored. I found out that I was double charged the activation fees, along with the pro rating of my new bill. When I asked for an explanation, The manager shrugged her shoulders and said if I don't agree, to call someone else. I just recieved a bill from a collection agency for $800.00.

Recently I learned that a lawsuit was brought against Verizon, Now they are waiving early termination fees. how do I go about re-opening my account providing, Verizon makes the necessary adjustments on my bill. I have two new phones that i can't use. I hope we can come to an agreement.

My daughters look so depressed, they finally got the cell phones they wanted for christmas and can't use them. All of my important numbers are lost. No one can call me unless they call my parents phone. My parents are older, and when the phone rings, they sometimes get startled.

I was prorated and have this rediculous monthly payment to make. If i had been advised that I was going to be pro rated I would of never changed the phone number.

There is a chance I will terminate early in Dec but would not have accepted the offer on the phone had I know about this. This is a bait and switch offer by Verizon. I have been happy for many years but if Verizon does this, then it is time to really move away. Calling customer service did not help today. They have no proof of stating about the termination fee anywhere. I thought I complain about this so everyone know about this.

We had 30 days to reveiw the plan and we called Sheila back when we noticed the receipt my husband signed stated a TWO YEAR plan. My husband told her to fix the contract for the ONE YEAR plan we requested and to remove the V-Cast off the phones. I contacted Sheila several days later as a follow up and was ASSURED the contract was corrected.

When we contacted Verizon (Sheila) in July of this year we were told we had a two year plan and that we signed the receipts and it was a contract. The manager told my husband her should have read the receipts he signed-which were several feet long due to the four phones. We reminded Sheila we called within our 30 days and she just acts like there is no problem. We want to find out how a company can refuse to correct a mistake they have made. We have an appointment to see the manager Ms S tomorrow and I hope she is reasonable. I know this comapny has commited fraud at the least.

We need to terminate one of the phone lines (the add on for $9.99) and was told we could not do that unless we pay $175.00 early termination

Friday I tried to go on line. A password is being sent to my phone so I can finish registering. I called customer serviced and explained my phone does not work. I want to go on line to make it work, I can't go on line because I cant get a password off my phone because my phone does not work because I can't go on line---Do you understand? The customer service rep said I can't do it because it's my husbands name on the account.

I work, I can't run home to talk to him, he can't hear, he's deaf. Your customer service rep is very good at her job, she doesn't care, I can make a complaint on line, she won't let me talk to a supervisor. I will be getting rid of my verizon line and urge every one I know not to go with them. This is another example of a large company taking advantage of customers.

I will not have a phone, and will be unable to contact anyone in the case of an emergency. I use the navigator extensively in my day to day work, once again, being billed for something I can't use. and my bill will not be pro-rated. But, this is inconsequential, Verizon refused customer service and makes it impossible to complain to the board of directors.

I recieve slow service (charged by the minute) when I was dissatified and tried to cancel. I was the informed I hade a contract and would have to pay a discontinuation fee off $150.

If not corrected by Verizon, I will incur a negative entry in my credit report.

I cannot pay an additional 5.00 per month plus the 5.00 per phone on my multi-phone account. Nowhere in their website do they state that older phones do not qualify for the normal rate.

On the website, they want you to buy their new phones to get the reduced price for PTT (push to talk) feature. After talking to their representative she advised me that there would be an additional charge, I argued that that is not acceptable.

After explaining the problem to Verizon, and telling them that they were not providing me with adequate service, I requested that they terminate my contract. They refused, stating that I was in a coverage area. I told them that all they needed to do was to send someone to my neighborhood with a cell phone and they'd see that the area was a dead zone but they refused. I then checked with my neighborhood association to see if they knew of other such problems. They said that a lot of people used to have Verizon cell phones, but they don't anymore because Verizon service in the neighborhood was non-existent.

I called Verizon one more time, armed with this new information. They stated again that there were no problems in the area and that they would not terminate my contract. So I had to stay with them until the end, or pay a riduculous termination fee for a service that I could not use. Immediately when my contract expired I switched to AT&T.

It's been a year since I've switched, and I had a friend at my house a couple of weeks ago with a Verizon phone. To this day Verizon still hasn't fixed the problem, as my friend had a call come in but as soon as he answered the phone he lost the signal. Apparently, whoever has given Verizon high marks for customer service hasn't taken situations like this into consideration!

After explaining the problem to Verizon, and telling them that they were not providing me with adequate service, I requested that they terminate my contract. They refused, stating that I was in a coverage area. I told them that all they needed to do was to send someone to my neighborhood with a cell phone and they'd see that the area was a dead zone but they refused. I then checked with my neighborhood association to see if they knew of other such problems. They said that a lot of people used to have Verizon cell phones, but they don't anymore because Verizon service in the neighborhood was non-existent.

I called Verizon one more time, armed with this new information. They stated again that there were no problems in the area and that they would not terminate my contract. So I had to stay with them until the end, or pay a riduculous termination fee for a service that I could not use. Immediately when my contract expired I switched to AT&T.

It's been a year since I've switched, and I had a friend at my house a couple of weeks ago with a Verizon phone. To this day Verizon still hasn't fixed the problem, as my friend had a call come in but as soon as he answered the phone he lost the signal. Apparently, whoever has given Verizon high marks for customer service hasn't taken situations like this into consideration!

Ive never missed or was late on a bill i didnt even get a call from them saying my contract was up and would i like to resign, Im a sales manager in a large car dealership, which we have over 50 cell phones verizon will be the last option when it comes up for renewel

just stressed over 800 bill that i will fight for ever

Verizon sent me a ETF bill on 9/4/08 for $300.00. I did terminiate early, by approx 3 weeks. They want the whole ETF. Is there anything I can do legally to avoid paying this?

I was on Auto pay with Verizon for about three years. Then they charged me for nonpayment. I asked what was going on and they said I had not paid my monthly bill. I said it was paid by auto pay for three years. They said it was cancelled. Not by me and no one ever told me it was cancelled. i called Verizon and asked to be put on an auto pay system they said I was not eligible. I asked why and they didn't know, just that someone made that decision. Verizon stinks.

3 weeks into the service I received a call telling me I was about to go over my limit on my 5Gig/Mo plan. I asked how much I had used and was told 4.7Gigs.

I immediately stopped using the service and checked my computer for usage and it(mozilla usage meter) said I had only used 3.2Gigs in the time I had had Verizon.

I returned the device on 07/31/08, told them to cancel the service, and asked when I would receive my refund. I was told I would receive it in 2-3 days.

! week later I had still not been credited the money. I went to the store, and they had not canceled the account, nor requested the money to be credited to my account. 2 days later I received the $50.00 in my account.

On 08/17/08 I received a bill for $364.49, stating that I had not only exceeded my limit, and was being charged a gigantic sum for that overage, but also included the usage for my account @ 4.7Gigs, >STILL BELOW< MY 5Gig/ Month Usage Limit.

When I inquired as to how it was OVER when it stated it was less than my plan called for, I was told that it was in the way they billed my account, that I really only had 2.3Gigs usage until my first bill came out. I was not told that when I signed up for the service.

(Does this sound ******* up> and like a PLANNED RIPOFF?)

I signed up for a 5Gig/Month plan,
used it less than the 5Gig/Month plan (3.2Gigs according to my computer, and 4.7 Gigs according to their bill),

SO HOW DID I EXCEED THE LIMIT?

Well they gave me my deposit back, and dropped the early termination fee(wow), but still say I owe more than the monthly bill would be, and I used less than the 5Gig/Month usage limit for my plan, for 21 days > which is less than 30 days and it was canceled before the "30 Day Test Drive" was up.

So basically, what the sales rep (who IS an Agent of the company) says, is overridden by the fine print in the contract. This gives them free reign to lie to their customers and be in the clear.

Even included in the fine print is a clause that I can not use legal remedy, just THEIR ARBITRATOR.
"30 DAY TEAT DRIVE" and if your not 100% satisfied with our service, you get all your money back. That is wat the sales rep claimed.

And in their websites they say "TEST DRIVE ANY DEVICE WE SELL, and if you are not 100% satisfied, cancel and get your money back."

I even asked "I have 30 days, and if it does not work for us, I can cancel and get my money back? And have no charges?"

And the sales rep said "YES".

Bottom Line Is: their sales pitch is misleading, their billing practices are misleading, and their ethics are "Rip-Off all you can"

A follow up call was placed to re-order my set top box. It finally arrived in May, 2008. I called Verizon in early June to follow up on my free TV. I was told to wait till the end of June for my notice. The end of June, Verizon told me I would get my instructions by August 10th. When I did not receive my instructions, I called and was informed I was not on the list for a TV, but that I would be put back on the list. I followed up three days later to verify that I was on the list only to be told that the list closed on July 30, 2008 and no one else could be added. And that I was not eligible for a free TV since all of my services were not installed by March 31, 2008. Whos fault was that? Verizons!

I have called and spoken to their customer (lack of) service department and have been told, someone higher up the resolution chain would contact me within 48 business hours. No surprises here, I never got a call back. I believe that Verizon has used false advertising when it offered the free TV. They knew the terms and they knew they could not install my service within the specified time frame. I priced out the TV they offered, in the open market it would cost over $400 to purchase.

Verizon has offered to re-imburse me $200 to make me whole in lieu of not receiving the TV that was part of the agreement. Someone explain to me why customers are held to every part of an agreement with Verizon, yet Verizon doesnt have to do anything to keep up their end. Doesnt anyone see all the problems Verizon has failed to correct? Doesnt this qualify as a class action lawsuit?

Verizon promised me a free 19inch flat screen HD TV and has not delivered.

This is where things get tricky. I was spending the month of June in China and the store manager promised this change in late May. This obviously never took place and I did not find out until long after my return. Prior to going to China, I contacted Verizon Wireless to let them know I would need my phone with a local China number (requirement for the time I was there). I was told I needed to have a global phone with a SIM card. The only two Verizon Wireless carries is the Blackberry, which I have no need for and the Global Edition. I purchased (not free) the Global Edition phone. I also spend well over an hour on the phone with Verizon Wireless to ensure that the phone was ready for my travel to China. I was assured by the rep that my phone was not locked and it was ready to go. I would just need to insert the SIM card.

Clearly, nothing is ever that simple.

I arrived in China and purchased my SIM card, which came with an initial 30 minutes of talk time. Eagerly, I inserted my SIM card so I could not only communicate with my counterparts in China, but to talk to people back in the US. Surprise Surprise, nothing happened. Numerous people attempted to help. Still nothing. My husband spoke to the store manager and she contacted the global department with Verizon Wireless.

After many late night- early morning (11pm-2am) phone calls (China is 12 hours ahead and they called me during their business hours, my sleep hours)still nothing. Verizon Wireless could not unlock their own phone. The same phone I was told did not have to be unlocked. I explained that I really needed to stay in contact with my husband and to avoid the $3.99 per minute calls we would text message each other. The Verizon Wireless rep with the global department said that texting each other would be fine and we would not incur any charges for the text messages.

In the meantime, my husband was working with the store manager and she told him that she would credit us for the month because of our inconvenience. I was never able to use my phone on China with the exception of text messaging.

Not only was this inconvenient, but it was rather dangerous as well. There were times that I could not be reached by others in China nor could I contact them if I were to have an emergency.

When I returned from China and received the bill. I was astonished to see a bill in the amount of $400.69. We patiently waited for our credit, which never came, and had our service suspended. I contacted Verizon Wireless and after many transfers reached someone that, although, really didn't help much was willing to listen. Of course, she claimed that no rep would have ever told me that and that they do not guarantee service in China. She essentially blamed me for the whole thing. She said I should have purchased the SIM card through Verizon Wireless. I tried to explain that it wouldn't work because I needed a local China number. She said that nobody would have told me that I could text for free. I asked if she were calling me a liar and she said no, but nobody would have told me that.

I told here that I was not a satisfied customer and that according to their on-hold announcements, which I heard repeatedly, that I was to let the rep know and they would make sure that I would be satisfied before the conversation ended. I told her that the only thing that would satisfy me would be to credit my bill and refund the money I spent to buy a phone the they recommended. She said no. The only thing she was willing to do was to credit my bill $167 and I would be responsible for the rest, which was due immediately if I wanted my service restored.

Exhausted and frustrated I paid $493.85 to have the service restored. To date, I still do not have a credit and I am being charged a late fee as a result. I am frustrated and want to cancel my service; however, I fear that they will not release me from my contract without a fee. The economic damages incurred: Cost of phone $100 Promise of lower bill $60 per month $210 overage charges from trip to China Hours spent on the phone with Verizon Wireless- time which will never be recovered. Loss of connectivity while in China

Two months later, I needed to take a last minute trip to Atlanta for a family matter and checked my cell phone finding I had NO minutes available on it! When I tried to get it straightened out, I found out the "plan" I thought I bought didn't exist, they did recredit my minutes and I knew I was to pay by 8/20/08 on both accounts to keep them going. Though unhappy that I had been "duped" initially, we do need phones for emergency use (especially my Mother).

Payments were made on 8/19/08 to be "recurring" and all appeared to be fine. I "borrowed" my Mom's phone, as mine was low on battery power, only to find she had "Zero Minutes" (this plan tells you as you place a call how much "time" you have on your phone: Hours & Minutes). I was quite upset since we had made appropriate payments on both phones and if my Mother had NEEDED this phone in an emergency, she wouldn't have been able to reach me/us!

I called "Customer Service" (if you can call it that) using "611" which did work on the phone. The first person I spoke to knew nothing except to say we should have paid before the bill was due (that was helpful!!), his supervisor said they had already credited minutes back once and their "Policy" was they do that "Once Only". I said "Well, that's arbitrary. You could do whatever you want, you just won't credit the minutes back even though we did everything right."

I then asked to speak to her Supervisor, Rick, who was very rude to me (I spoke to him in a "determined" manner but I was not yelling and I do not use profanity ever) and I asked him: "Do you want our business or not?" His response was: "Right now, HAVING YOU AS A CUSTOMER IS COSTING US MONEY!"

In my entire life, I have never been spoken to like that!! Let's see: We bought two phones from them and a total of $120 of minutes for a grand total of $240 (at least) minus perhaps $5 of minutes used. So, I am COSTING them money? For me, for us, that is a lot of money. In this economy, with everything costing more, I am not about to "give away" well over $200 to Verizon Wireless for NO service and two phones I can't use.

Ultimately, my husband straightened it out as we could PROVE we had done our part and attempted to pay to bill on time via the webpage, using credit cards, etc., but it was not easy and they were not helpful. As it turns out, apparently, the place we used was not a "regular" Verizon store as I said. It was also not a "fly by night" operation. It's been in a major mall for years with a HUGE Verizon sign. Frankly? I don't care as a consumer. If they allow others to set up their service, and make money on it, they should be responsible for these other dealers as well.

This company has NO "Customer Service". They lack knowledge, are rude, and will stick it to you every chance they get. I can also say that had this not been resolved, I would definitely have pursued "Fraud" against this company any way I could. As to whether I stay with them, I may be "stuck". I live in a rural area and service here is spotty. If I could get another company, I would. I will never recommend Verizon to anyone.

I tried 2hrs to get Verizon to help me out. The first time after 1hr I was so bummed they wouldn't flinch that I told themanager Jewels (ext7580) I wish that I had recorded the call for YOUTUBE and she hung up on me. The second time I talked to a manager it was a very rude uneducated person that could barely speak proper english (Elisha). The network they brag about is a bunch of insensitive bums.

$995 is the bill from Verizon rent is due in 3 days $1695 my account had $1100 in it. I had to pay Verizon $700 to keep business from failing. Verizons mistake took food from my table and maybe utilities.

long timely phone calls with rude reps and still after 5 months still no satisfaction

10 days shy of 1 month of having my service turned on with Verizon I called my voice mail and was directed to the accounting department for non payment. I had not received a bill as of that time so I was completely unaware that there was any balance due at all. The reason I was turned off is because they charged me for the month that my phone was not even activated AT ALL. I was suprised that they turned my phone off for just one month of nonpayment of funds I didn't even owe without a phone call, email, text message or anything.

I was on the phone with them trying to fix this and get them to understand that they had made a huge mistake for OVER AN HOUR! I had just got home from 10 hours of work and was in no mood to deal with this. After they agreed that I didn't owe the balance, I was offered no apology for my inconvenience and I even tried to get him to admit that Verizon made a mistake and didn't even get that!

I could have possibly missed a call from a potential employer about an interview during the 2 days it took for my phone to be activated.

Loss of work, time and money spend using cell phone airtime to resolve the matter; out of pocket $180 for the device.

How much have they made by charging people for mistakes in dialing or calls that were hung up on seconds into the call? $20 in 411 charged

credir score lowered rejected offer by bank

Now, I can still get no resolution, they're insisiting I'm blaming them for xtra charges (which I am not) however, they are accruing now because they're charging me for turning on my phone after turning it off and promising they wouldn't..they've added charges i can't even begin to fathom what they're for, so on and so forth and still they say *I* am lying about them taking more money than my check was for and they would never could never do such a thing. I want to stop my contract and I could if I had another $175 to pay to them and then more to get service some where else. I'm livid.

The only thing is my checking account became over drawn and I've had to pay more monies because they're charging me for things they didn't have any right to charge me for and I've been out money to cover expenses they had no right to take out to begin with.

My wife and I had gotten married so we wanted to combine our accounts under one, except we had a different area codes and so we had to change our phone numbers first, by doing so They never canceled my account but just added me to her (my wifes) account. I was on military hold because of my deployment, I was in IRAQ. a few months later I was told I had been sent to collections and that if I didnt pay the money to the collection ageny they would put it on my credit report, so I payed it that very moment. a few months later It was on my credit report.

So not only did they reopen my account with out my knowledge but they never canceled my account. it was on hold for 9 months and then randomly one day activated. It look me 6 months to get a letter from them telling me it had been removed. and to get my full $350 back which I never owed in the first place. It stoped me from buy a 2 cars and getting credit cards when I returned from Iraq. This is what I don't want to happen to my wife. And here we are at the very beginning trying to get this matter resolved but they wont even take money to fix it. Our accounts were to be joined and our old canceld.

Owe and get this they also randomly canceled my military discount with out telling us so we have been getting charged for at least 3-5 months without the discount. I am a disabled American Vet from my one tour in Iraq, and this is how I'm treated. My wife is now being sent to the collection agaency for $20, for there mistake and when I ask the the hell is going on and I want it corrected he tells me well other people pay there bills on time. ever week is something new, whether it is being billed to much because they falsly said we had unlimited text messgaes and then never put it on our account. or activating or even disactivated services which cost me more every single month.

Verizon even canceled my voice mail with out my permission, just one day, no service. Why can I not cancel my contract with no penalty. and of course this os on another account so when or if someone can even help me the evidence from that single account wont even help me cancel with no penalty.

1) weekly migrane 2) stalled buying a vehicle for months and months due to bad credit which wouldnt have happened if it wasnt for verizon. 3) Lots and lots of money 4) time and lots of time on the phone

I have been keeping a rough estimate of how many problems I've had with them in the last 6 months and I am no joke over 25 problems. I can't cancel my contract because they will charge me to do so and it's a rididculous amount. I have been with Verizon for at least 4 years now and I get treated horribly every time I talk to a Rep. My wife and I had gotten married so we wanted to combine our accounts under one, except we had a different area codes and so we had to change our phone numbers first, by doing so They never canceled my account but just added me to her (my wifes) account.

I was on military hold because of my deployment, I was in IRAQ at the time fighting for our country. a few months later I was told I had been sent to collections and that if I didnt pay the money to the collection ageny they would put it on my credit report, so I payed it that very moment. a few months later It was on my credit report. So not only did they reopen my account with out my knowledge but they never canceled my account. it was on hold for 9 months and then randomly one day activated. It look me 6 months to get a letter from them telling me it had been removed. and to get my full $350 back which I never owed in the first place. It stoped me from buy a 2 cars and getting credit cards when I returned from Iraq. This is what I don't want to happen to my wife.

And here we are at the very beginning trying to get this matter resolved but they wont even take money to fix it. Our accounts were to be joined and our old canceld. Owe and get this they also randomly canceled my military discount with out telling us so we have been getting charged for at least 3-5 months without the discount. I am a disabled American Vet from my one tour in Iraq, and this is how I'm treated.

My wife is now being sent to the collection agaency for $20, for there mistake and when I ask the the hell is going on and I want it corrected he tells me "well other people pay there bills on time." ever week is something new, whether it is being billed to much because they falsly said we had unlimited text messgaes and then never put it on our account. or activating or even disactivated services which cost me more every single month. Verizon even canceled my voice mail with out my permission, just one miraculous day no service. Why can I not cancel my contract with no penalty. and of course this os on another account so when or if someone can even help me the evidence from that single account wont even help me cancel with no penalty. Verizon is Victorious for screwing Disabled American Vets out of money and combat soldiers while deployed.

I have to come up with an extra 262.00 for my next bill.

Verizon refused to give me the location of where my phone had been answered, and they refused to change the time frame for my contract which would give me the opportunity to buy back another phone at the same price as I bought the stolen phone ($200). I do not expect them to give me a new phone since I did not pay for insurance. When I told them I was not satisfied with what they offered me I received an email stating that if I left the company they would charge me $175 for breaking the contract.

This behavior is not right. Not to mention the fact that trespassing is a crime.

Its two months and eight days and counting and no check. I wonder why they can get away with stealing from the general public. Oh, I know they are regulated by the California Public Utilities Commission.

I have to pay $120 fee.

At no point in time were we told that our first phone bill would be much higher than stated. The salesman did not state there was an estimation of our first bill on one of our receipts nor did he advise us to check the bottom of our receipts for an estimated cost of the first bill. As a matter of fact the only receipts he spoke to us about were the receipts for the rebates and the $395.82 initial cost of the Verizon wireless plan.

My first Verizon Wireless bill arrived and to my shock it was in the amount of $472.49. I tried to call 611 for customer service from my phone and am unable to-do so from inside my home. No where on the bill is there a phone number to call to talk to someone about this amount? I then looked at the purchase receipts for a Verizon customer service phone number and that is when I discovered that the estimated cost of the first phone bill would be $329.13 not the $139.99 plus tax that the Verizon salesman repeatedly assured me would be the cost of the plan.

Had the Verizon salesman explained to us that the first bill would be much higher than the amount he stated and the subsequent bills ($230.27 cost for the second month of service.) would in fact be much higher than the $139.99 plus taxes I would have never purchased a Verizon plan as I am on a fixed income and can not afford the outrageous cost for this plan?

I did call Verizon customer service and the only thing they are offering is a $42.50 credit towards the first bill and an apology for the omissions of the salesman. This is completely unacceptable to me. The only resolution I will be satisfied with is a complete release from this contract at no cost to me. How dare they mislead consumers this way? I would think that nothing less than full disclosure to a potential customer is acceptable.

This money very important to me for pay part of my bills, because verizon did not my money four months now this resulted a big gamage to my finnacial and creidt report+ physicaly elevated my blood pressure and debitic . Because I'am very sick old lady also have a cancer.

My last call they were suppose to return my money in 5 days. That call was on 7-16-08. I have not received my money. So now I don't know where to turn. Other people in the same area changed cell phone companies without being charged the fee.The area is Charlemont Ma.

We are now in Aug and have been told that I would have all this taken care in July and now again 13th of Aug. nothing has change. In fact I even told them that I didn't care about having the same phone number just give me the service with any number at this point. I need to have verizon due to my home alarm service and what I presently have is cable service. The worst part of all of this is that now Direct TV is charging me for the services which I have been paying and my most recent bill with them is over 120.00/mo.

So now I am paying them which verizon was told about the first bill and told me to pay it because once all of this comes together it will be adjusted. Which is alot excuses and poor customer service. I am now stuck with direct tv if I choose to cancell I have to pay a 300.00 cancellation fee.

At the present moment I am paying for two services to my cable company amounting to 180.00/mo. and over 100.00/mo to direct TV due to their ignorance. I was to pay for all of these services 104.00/mo. I am furious and tired of calling them and being transfer to different depts. and being told to as the last rep. told me sit tight.
My monthly expenses have increase by 200.00 which is not want I wanted.

Several of us only have cell phones and no land lines. So we have no 911 or any way to make contact in case of an emergency.

After 12 weeks (suggested was 6 to 10 weeks wait period) I started calling Verizon about the status of the promotion gift. As you will see in my log (up to item #5) Verizon never explain that my eligibility jeopardized because I changed my service before a 30-day must-maintain-service required period. I was never aware, nor was I ever informed by Verizon that by downgrading my internet services I would become illegible for the promotional gift. From April, 9 2008 (Item #5 from the log) to July, 29 2008 (Item #6) I waited in vain for Verizon to send me my promotional gift as they said they would. I even discussed with a Verizon manager that I was concerned that the changes I had made to my Internet services were affecting my eligibility. That employee told me that it should not since my established services more than compensated for the internet downgrade.

After calling Verizon on Aug 4, 2008 I basically was told that I lost my eligibility for the promotional gift and that Verizon would not honor the free gift in any way. Form poor TV quality to an unbearable customer service, Im discussed with Verizon lack of character and commitment to its loyal customers.

I should have been told that I would lose my promotional eligibility if I changed services within the 30 day period. Its like they hid that information so they could easily make customers illegible for the service. I deserve the TV as promised because on the grand scale I am more than paying for the original agreed service of $99. Plus now I am locked in a 2-year contract and I cannot break my services unless I pay a $199 early termination fee.

Furstration

Offer me a way out of contract, but did not offer a solution if I wanted to stay.

A year later (2007) I was told it was documented that I called again questioning my picture messaging. On August 13th, 2008 at around 9:30, I called Verizonwireless again complaining about my picture messaging. The reason as to why I decided to push the issue is because a friend is having a wedding and needed to send my pics of the wedding dresses we will be wearing in the wedding party. However, my picture messaging was unable to receive pictures. Prior to speaking to a supervisor, I spoke to a representative name Adam and he advised me there was a problem or error on Verizonwireless side that enabled me from enjoying my picture messaging. He needed to transfer me to the tech support so that they can find out why my phone was not allowing me to send or receive picture messaging.

Here I am on the phone 35 minutes now and speaking to another representative and she advised me to cut the phone off so that she can correct the problem (simple as that). After having me on hold for maybe 5 minutes, she comes back to tell me to test the phone by dialing #932 which I did. The recording announced the test call has been successful. So explaining to her how frustrating this is to call and PAY for a service that I wasnt granted due to Verizonwireless network for almost 2 years, I should be compensated. This young lady insults my intelligence by telling me a 20 COURTESY credit would be honored. I was humiliated by her response.

I then ask to speak to her supervisor Chris P. whom was no help at all. Speaking with him, he advised me there were no notes concerning my complaints on my picture messaging since 2007 so the only credit that would be issued to me would be 25.00 he went up 5.00. His reason was because I didnt call back to let the company (verizon wireless) know that the picture messaging still has not worked. I told him why should the customer continously call a company complaining on a service that should have been working from the day I purchased the phone in 2006 to make sure that it was working? I feel if a customer calls complaining about a service there should have been a follow-up call to make sure the customer is satisfied.

By the way, in the records it shows that from that day on or from the time I purchased this phone, there were no incoming our outgoing picture messages. So as the conversation began to bother me, (possibly an hour later) I was ready to hang up and decided to terminate my main number on the next billing date which would be September 15, 2008. I will keep my secondary wireless number working until I find another company that would best suit my needs.

As I write this complaint, it is a shame that a customer would have to go through this. Mr. Christopher P. was uneasy to speak with an unwilling to save a customer because he was sustaining the fact there were no notations verifiing the picture messaging was not working. Damage Resulting = The consequence is terminating my wireless (primary) line on the next billing cycle which will be September 2008 because of unloyalty.

I spoke with the technical dept. and they said they couldn't help either. We have had serious problems with this service before and they sent us two new phones because they said the phones might be bad! They havn't worked for over a year and we have continued to pay until the contract was up. Now they tell us this. It's a scam, pure and simple and I won't tolerate it. I will tell everyone I know to avoid Verizon wireless because they are crooks and if they even hear you are thinking to change carriers they give you poor customer service.

I will have to pay for a phone for my husband, a single plan until Nov. that we won't be able to use, as well as pay for a new carrier family plan.

I asked why and they said that it was because I had made a billing change to my plan during the course of my committment that reset it to two more years. I was then told that it was no longer Verizon's policy to extend customer contracts for billing changes but since I was extended before this policy was put into place I would still have to pay a $180 non pro rated cancelation fee if I changed carriers before October. When I told them that I was never informed of the contract extention at the time of the billing change and never signed anything to that effect they said it did not change how they viewed my case.

When I asked them how they could justify a cancelation fee when I had no new equipment for more than 2 years, they said that was the former policy and I was stuck with it. When I asked them how they could continue to grandfather me into a policy that was unfair to the customer even though they had changed it for eveyone else I got the same answer.

I'm currently stuck with a poor service that I don't want unless I pay $180 for 2 more months of a contract extention that I was fraudulently forced into in exchange for nothing, a policy that Verizon willingly admits was so unfair they changed it for everyone else. This has to be an unfair business practice.

I told them I had Verizon at that time and they claimed I wuld have to get the bills from Verizon (them!) and fax it to them. They claimed in fraud they couldn't get them from their own company. I personally called Verizon residential service and they have agreed to send me a copy of the bills but were also puzzled as to why another Verizon employee couldn't do this for a fraud victim. All the other companies involved removed the charges after they received the documentation. This is just another example of Verizons arrogance which I have experienced with our business service as well.

They are arrogrant and feel they have a captive market. I will do whatever it takes to discourage consumers from dealing with them in the future. They should have never opened an account without my permission, I WAS a customer at the time. Whatever happened to verifying information? And why didn't they attempt to contact me when it went unpaid? They knew where to find me I had been a customer since 1999 with the same social security number. Why did they disconnect the fraudulent account and turn it over to a collection agency under my name?

I am still struggling to clear this bad debt off my credit report which has caused my credit score to plummet.

After 6 months the phone went bad, then ASSURION company, the one I paid for at verizion for the phone re-placed the phone with a used phone----they said it was no junk, but now this beauty has gone bad. They arenow asking for 50 dollars to re-place the phone. I TOLD THEM i WOULD PAY THE 50 DOLLARS after 1 hour on the phone, but I did not want another used phone. I told them I wanted a NEW PHONE. I also told them I was recording everythying, and I did.

This has took my entire day and upset me and my secetery,so-- A lie is a lie,and stealing is stealing--what else can I say? EXCEPT I still have this expensive lemon!

EMOTIONAL ANXIETY----LOSS OF TIME TO MY BUSINESS, which probably resulted in losses to my business, because of the everyday theft by conception that is just taken for granted these days.

damage in credit report

i have contacted an attorney to plead my case

It did not cost me any money but when he told me about the GPS I was going to use it as I was a bus driver and it would have came in handy.

After i explained this to the supervisor, he immediately tried to state that the time required was 30 days not 60. After i pointed out that it clearly said 60, the supervisor changed the topic again and stated that no Adverse Changes have been made to my bill. When i asked the supervisor what the Adverse Changes were, he replied that they are significant changes in price to my bill. Upon hearing this i told the supervisor that a 20 cent change can be a adverse change to certain individuals. Then the supervisor went onto state that charges such as the Federal Universal Charges are charges that the company can not regulate. However it states in the agreement These include Federal Universal Service, Regulatory and Administrative Charges, and may also include other charges related to our governmental costs. We set these charges. They arent taxes, arent required by law, are kept by us in whole or in part, and the amounts and whats included are subject to change.

After i mentioned this to the supervisor, he went on to say that these charges change on the users usage of the phone. However looking at my past bills, the surcharges had no correlation with my phone usage and the surcharges continued to rise. I stated to the supervisor that there was no correlation,than he changed the subject again and stated that Material Adverse Effect was not a financial matter. When i asked the supervisor where this was in the agreement, he told me that the Material Adverse Effects can be defined if i go to a Verizon store. Then i pointed out to him that the customer agreement that i had (off the Verizon Wireless website) was the most recent and accurate one. Then the supervisor went onto say that the customer agreement does not specify.

upon hearing this i questioned him about the current customer agreement that i was looking at. However the supervisor tried everything to sway me away from the agreement and started telling me company policies which did not correspond with the customer agreement. After spending 1:30 hours on the phone, the supervisor told me that he would call me back tomorrow. I have never seen service like this. The whole time i was talking to the supervisor, he tried to negate the agreement and give me definitions that were not stated in the customer agreement.

I don't know how Verizon can change the account number and say I owe them $238.00 and still be a customer and still have the same number that I've been using since I openned this account NOVEMBER 2007. I have all my bills from the time I openned this account until August 2008. I only have 1 account with them and NEVER have I openned a 2nd account with them.

Furthermore, a rep for verizon called me on friday August 1, 2008 and informed me in his words verizon can open as many accounts as they please and change the balance as much as they want without customers authorization knowing this and seeing this on my credit report and comparing it to the documents that verizon has sent me does not match. I've constantly tried to discuss the matter with verizon and only once have sent me a bill for $238.00. And I called them on March 2008 regarding this matter and told them that this account was still active the collection agency just put on their file as a dispute because she was confused herself.

It's so unfair that companies can have this kind of power and take advantage to try and make up such accounts to get more money that is not even owed.

I called the 800 number on the Verizon bill numerous times about how/when to make the switch so as to avoid early termination fees. I was told REPEATEDLY by more than one person that our bill was paid six weeks in advance and that to cancel two weeks before the contract terminated would be no big deal, and that we would not be penalized with an early termination fee.

We were all in town for a family event and took this opportunity to switch carriers and purchase new phones. Next thing you know, we were hit with a nearly $400 early termination fee. Despite numerous calls to Verizon, we had no luck getting the charges taken off despite what I'd been told. We had to pay the early termination fee which was egregiously high. We were two weeks from the end of the contract!

We were dinged nearly $400 for early termination fees despite being told this would not happen, repeatedly, by more than one customer service rep. I gave up and paid the charge but will never use Verizon again, nor would I recommend them to anyone.

lost of many hours when i was on vaction in california.

i started calling february of 2008. to this date i have been unable to get the money returned or any verizon customer service agent to acknowledge that i had ever given any deposits to them. they will not connect me to any manager or give any name of anyone to speak with about my needs. they are extremely impolite and place me back on hold or just disconnect me. i have e-mailed verizon and not received any answer what so ever. my bill is continually wrong and it takes months to get the credit. i guess they're just too big to be concerned with me. thanks for an outlet. if there is any remedy please let me know.

$350.00 and a whole lot of headaches

Stalker bothering and Verizon accepted that the info was accesed twice from a store (we changed it over the phone) but 2 weeks later verizon denies or tries to protect his worker. they record all conversations... they should have proof

If they would have accurately reported that I have no minutes left I would not have used my phone. The rep said that as a courtesy we would take off 50% off the overusage. I declined and said I need to speak to a supervisor since I should be given 100% credit. She then said that if I chose to speak to a supervisor then the offer would go down to 30% off the overusage. I chose to speak to the supervisor. The supervisor gave me the same runaround, saying it is an estimate and said up your plan and we will give you 100% off the overusage or continue with the plan and we will give you 30% off. I said what it would cost me as in early termination fee for both the lines on my phone , and he said it would be total of $300. So I took the 30% off. I then went ahead to verizonwireless.com and posted a complaint.

I recieved a call from their customer service and explained the same situation and he said that I should up my plan to 1400 minutes. I argued that even with that if verizon inaccurately reports minutes saying I have used only 1300 minutes ad then I continue to use the phone, I would be in the same situation, being billed for overusage. I was adamant about the fact that the whole thing occured because verizon reported minutes usage inaccurately. After 5-10 minutes of arguing the rep hung up on me. The matter is not about $50 but it is about verizon inaccurately giving you minutes usage.

I was offered a replacement by mail with a REFURBISHED one; or spend more money a new one at the Verizon store. Replacing this phone after a mere 4 months? With a REFURBISHED one? What if I told you that your pacemaker that we surgically implanted needs to be replaced (by the way, surgically - again - of course)after four months and we are going to use one that we removed from a dead guy, but we cleaned it up and we will place that in you chest. And we will still bill the usual $45-65,000.00 (Subtotal, including tests and hospitalization). Sounds a little unethical, huh.

My three friends; who also own Verizon Blackberry worldphones; and also have PhD's; and incidently have ALSO had problems with their Blackberry worldphone AGREE. ANd I'm sure your reply is: well that's different. Is it? We are paying for a phone that is at the top of the food chain (as as far as Verizon phone choices go), and more expensive PDA monthly services. We expect the software to work; and we expect to recieve a like-replacement before a year of ownership.

So, next time one come to see me to fix your heart, I'll make sure we use USED catheters to trace into your heart's vessels, and we'll make sure none of our software is reliable and ALL THE OTHER AMAZING EQUIPMENT used to save your life during the procedures is either kinda working or not. Good plan, huh? People actually rely on [Verizon] phones to get a hold of people like me, to come in as a team of professionals to save people. Give that one to [Verizon] phone engineers. Hopefully we'll see one of them...or maybe not, huh?

I get to have a refurbished phone now, that will probably have more problems than the one I am returning, which is in better physical condition than any refurb.

I was able to save $100 on the bill by switching the plan and backdating one month. When this month finishes (at the higher rate) I can and will go back to the original contract. This should have occured automatically. Not to occur automatically gives Verizon an unfair profit at the expense of the consumer.

I am paying for services that are not working correctly and never have. I have lost significant time. Most recent communication: Jamie, Once again the HD DVR in the bedroom is not working properly. It randomly erases recorded programs, it shuts itself off and has to be unplugged to get working. These refurbished DVR that we keep getting keep malfunctioning. I have not yet has a month of un-interrupted service at this location. I always have no choice but to spend hours on the phone with technicians...or even worse, required to leave work and "be available" for someone to show up and replace one defective unit with yet another. I would like Verizon to send me a NEW HD DVR for self install....I hope that I can get one that works. I can no longer continue to try to work with all of the problems with the technology that few of the technicians know how to properly diagnose or repair.

I have contacted the Fiber Solutions Center on your behalf to see if we could have a new HD DVR sent out. I was advised that there is no choice when selecting the equipment, and that they are unable to make the request for a new box. When I was going over the details of your email to the representative that I spoke to, he did advise that he might have a solution about the recordings being erased. He advised that the default setting on all of the DVR recordings are set to be deleted after a certain amount of time.

The FSC representative did advise me that you will need to call them the next time the HD DVR stops working or resets itself so they can address the issue as it happens. Only after you have spoken to them will they issue a new HD DVR for you. Once again the HD DVR in the bedroom is not working properly. It randomly erases recorded programs, it shuts itself off and has to be unplugged to get working. These refurbished DVR that we keep getting keep malfunctioning. I have not yet has a month of un-interrupted service at this location. I always have no choice but to spend hours on the phone with technicians....or even worse, required to leave work and "be available" for someone to show up and replace one defective unit with yet another. You have been most gracious and helpful but I must ask the question what am I paying for here? I would like Verizon to send me a NEW HD DVR for self install....I hope that I can get one that works. I can no longer continue to try to work with all of the problems with the technology that few of the technicians know how to properly diagnose or repair. I will give Verizon 30 more days to get my service working problem free, if it does not happen I will move to other providers and explore recourse options.

So the solution is not applicable. The next time I have to unplug this device after it shuts itself off I will call to have all services terminated. The device does not reset itself, I can come back a day later and I will not be able to activate it by remote or front panel. I will have to un-plug it to get it to start up so the device is not simply resetting itself or downloading updates it is defective like the last what? I think it is 3 or 4 HD DVR's....I hope Verizon does not try to come after me for breach of contract, Verizon has failed to provide products and services effectively since I moved. I will have no choice but to contact my attorney about this I am afraid and see what actual recourse I have based on the mess that has been the services at this address. I will spend NO MORE TIME talking with those people. How many hours have I been on the phone with them? Can you guess?

Unto my knowledge my curious son who only had the phone for three weeks accessed the web multiple times and ran up charges of $1,400 ($1.50 quoted per kilobyte). This only came to light when I received a regular monthly text message to my phone of the monthly bill. I immediately the same day called Verizon to talk to customer service about the charges ; they verified his number was the line with the kilobyte charges and I didn't currently have a web access package ; previously when the kids go over their text message limits Verizon would work with me to backdate or increase their package and discount some of the overages (never amounted more than a couple hundred dollars) ; the only best option Verizon customer service gave me was a 25% discount and to add or block the web access package and I still would owe over $1,000 for his usage.

I asked since I called right away if we couldn't backdate and I would pay for the package for the three weeks he used and going forward, and they denied the request saying they had already printed the bill. They suggested I call their financial assistance department so that my service wouldn't be disconnected if I didn't pay the full amount. I'm sorry but isn't that definitely an inflated amount for the access and if I agreed to pay the previous month and add the sevice going forward, why would they not work with me. Their quoted monthly rates for the package was next to nothing compared to the $1,400 they now say I owe.

Out of pocket of over $1,000

Paying extra charges every month for things that I did not order.

Currently as of o7/29/08, unable to make calls from cellular phone. Paid an additional $100 today, still no service

When I called customer service I was informed that I should have caught this oversight when I was initially billed incorrectly and there wasn't anything the customer service rep could do but credit me 50% off my current bill. I said Ok to but informed the CS rep that I would be writing regarding his oversight since I thought I was paying the $10.00 a month that would have taken care to my text messaging. I don't think I should have to pay over $400.00 for text message over two month, this is ridiculously and I would like to see some type of resolution.

I called in April and was told that the TV was on backorder and they could not tell me when I would get it. In the meantime, I moved so I had to transfer service when I called about the serv transfer I was told that I had to change my home phone number but, everything else would remain the same and that my same services would just transfered to the new location. I inquired again about the status of the TV and was told that I didnt have that promotion on the acct and that they were unable to access my old number to verify promotion. After sitting on the phone for two hours and being tranferred between 8 representatives.

I was advised that they saw the promotion and the TV was still on back order with no expected delivery time. I began calling again in June and spoke with a Supervisor who told me he was going to have the TV shipped right away. Two more weeks passed and still no TV, I called and spoke w/ another Supervisor and was advised it was still on backorder and I would receive it at the lastest in July.

Today is July 27, 2008 and I still have not received the TV and just today I realized that the Triple Freedom package that I had for $139.99, they have been billing me for $305.00 for the last three months. Now, this is more time that I have to spend on the phone still trying to get the TV and now getting my correct price plan and any credits toward the account for the difference in price. Economicly, we were not affected by not receiving the TV but, now the billing we have paid for is incorrect and I currently have a $633.00 phone bill which $305.57 is past due for the incorrect amount for one month of service. Current charges is $327.73.

I called Verizon and, after being on hold for 15 minutes, was asked to be on hold again while they searched for my account (I had given the service phone number and account number twice by that time.) After a good amount of time the person told me that the rate had increased. I asked if that was their explanation and she said yes, and that I would have received a letter of notification. I told her no, and that I was not satisfied with Verizon's customer service.

Paying more than Verizon advertised.

So in the end,I was charged $400 by Verizon. But this month, I called veriozn and changed my plan to my only one line. I asked them to change my plan to $39.99. I receive a bill which is $69.99. They said that is because I changed my plan. What I can do is to wait until October 15 to cancel my last line and end this nightmare. Certainly, I will never use Verizon,but i want to remind anyone who is joining Verizon. Be very cautious before you join it.

I contacted verizon wireless a servibe rep told me to terminate the contract at the merchant, and purchase the upgrade directly from them. on 7.1.2008. I Terminated the contract at the merchant, and i went to a veqizon corporate store, located at Boston tyke shrewsbury, ma Wherei ispoke to a service a representive named M. Grace Edwards

she stated because i cancelled my contract, that i would have to pay another security deposit. of $400.00. She checked if a check was mailed to me the initial deposet. no check was issued to current. and i stated why did you tell me terminate contract at the merchant. this misinfoqmation caused me a unnesarary time, a interruption of mx verizon wireless service. and an additional deposht whtch iplan on doing aug 1 2008

Mental Anguish! It's amazing to me that in this day and age Verizon's order system could be so messed up.

There is no telling how much business we have lost because we did not get a call. Several people finally emailed. We have had some people think us rude because we could not hear them. There must be SOMETHING that can be done to stop the madness!

There is a lot of productivity being wasted during this daily task interruption such as having to re-enter every contact information from your cell phone if you didn't buy the data access online from your provider for a fee. Again they are the winner, having consumers to buy their data that consumers themselves entered on their cell phones and was saved on the server that should have been free. I am hoping that group of lawyers and some consumer advocate companies will investigate this matter.

When it comes down to it, they're right, your wrong!

A $1,900.00 bill that we only owe about half of. A cancelled account, and they have threatened to notified and post the bill owned to our credit reports.

On July 19, 2008 I called the store. The phone rang over 12 times before it was answer, a representative surprising told me he cannot be on the phone because I am not a new customer to make him money and put the phone down on the side giving me the impression he was going to get a manager. During that time he was dealing with a customer. I could clearly hear a female customer giving her social security number, address and phone number. This is scary that with identity theft those representatives at Verizon Wireless do not care about the customers confidentiality.

He later hung the phone to get rid of me after waiting for 15 minutes. I called back and Kim told me she would give a message to the manager to return my call which he never did. This store location does not answer phones, the staff is very unprofessional and the entire motive is making their goal and not customer service. My account was forwarded to collection although on 3 visits to the store I was told that this matter would be resolved. My credit is in the process of being ruin by Verizon Wireless.

My account was forwarded to Collection

I have been in [their] complaint web page and this simalr thing has happened before. so I will be filing a complaint with FCC and better buisness bueral to help me with this matter. thank you. I hope to here from someone asap on this matter because I will not let this matter go away

Since this was there mistake I felt that was wrong, I canceled my service with them. They said I could not because one of my phones was ON Star and I would have to go through them, so I did. On Star said to me they have had a lot of problems with Verizon puling this tactic. Finally I was able to get my phones canceled. I got one sheet of paper that said I owed them $393.44; I called them and said I would not pay them until they sent me my final bill with full details of the charges.

I started getting harassing phone calls on my home phone to pay my bill, I told them to send me a bill several times, and they even turned it over to collection agency before I received a bill. I finally received my bill from June yesterday July 17, 2008 I went over it and they charged me with several early cancelation fees approximately $340.00 worth. There was only one phone that was still in contract out of 3 and there was less than 4 months left. I felt that all they put me through I should not owe these cancelation fees.

When I called them yesterday they said it is what I owe and that was final and if I did not pay them they would report me to the credit bureaus, I feel this is wrong we as consumers should have recourse. If Verizon had treated me with respect and fixed their mistakes they would not have lost me as a customer FOREVER. I want a fair bill and I would gladly pay it.

One day I returned home and checked my answering machine only to get a conversation recorded between the landlord and another tenant which I couldn't recognize on the machine. I contacted the phone co. immediately to notify them someone is tapped into my line please investigate, to no avail.I continued paying high bills for basic service, also I had a separate line for my computer no one had that number. Eventually, I tried to switch service with another co. and Verizon said in order to switch service you must have a zero balance which I gladly did. The computer line was not affected, but when I moved I discontinued service with Verizon altogether, Thank God.

I received a final bill for the computer line which was $117.00 I didn't pay it because I was still trying to fight Verizon on the bills. They knew my line was spliced into and did nothing which cost me. Now, they sold my information to a credit recovery agency which inturn put this information on my credit report saying I owe $117. on the home number and $685. on the computer line. I would like to get some help on this matter it has damaged my credit more and the recovery agency staff, mainly the Trinidadian employee is very nasty to me. My credit is worst than ever. I'm trying to get a new car,but the score is affected by this. I was also trying to buy a house with my husband but this is in the way. I can't get credit increase on my credit card.

Then one day while I was at work NES calls my house and speaks to my spouse about the acct that his name is not even listed on, also claiming she was an attorney for verizon and demanded payment or she would file and we would end up oweing 1k instead of $400. My spouse not knowing told her our situation he just lost his job and we're barely getting by but he could post date a check for $50. She agreed and hung up quickly (6/11/08).

Currently all my payments starting bouncing at the bank, I got a print out of my acct. and found that without and authorization NES pulled $377.23 out of my acct (7/1/07) I payed close to two hundred in nsf fees because of them. I contacted verizon to find out if they actually got the money and found that on 6/11/08 NES actually pulled the postdated $50 plus tried pulling $377.23 right after my husband told them we didnt have it. So twice they entered my acct. without authorization. I am filing a dispute with my bank tomorrow. The point is not that they got the money but I or my husband did not authorize the $377.23 twice.

Seven bills bounced and charged me $22 for everyone. We make just enough money to pay our bills and had to borrow money from parents to cover. This is causing emotional and physical stress, I can't have this right now, I'm trying to support my 2 children with only a pt job. My infant cannot drink formula, and the more stress I am under my milk supply deminishes.

Last week my connection speed slowed to slower than dial-up. After staying up all night trying to correct the problem, reboot, registry cleaners, etc., I called the company. They told me I have exceeded my LIMIT of 5 Gigabytes every month, so they slowed my connection speed until July 29th, I made the call on July 5th. They also referred my account to account investigations. Please contact me by email if you need to as I do not have minutes for my phone right now.

The economic problem is that I pay 60.00 a month for broadband unlimited usage. The lady I spoke with said that I needed to not use my internet for the rest of this month (until July 29th) and that if I continue they will cancel my account and charge me the early termination fee.

I have spent anywhere from a half an hour to 3 hours on the phone with 1-3 people being passed around nobody seems to be able to tell me anything, I have even been told I don't have two account numbers when I read them to them they can't figure out why. I asked them to let me out of the contract and they threatened me with their legal department saying I signed a contract but isn't it their responsibility to follow that same contract? Do I have any rights concerning this?

I called yesterday because my cable box went out, when I called them I was told a new one would be sent out today, when I called back later the next guy said that wasn't true it was a holiday weekend. He said it woul be tues or wed before I get one then told me he could schedule it for today between 2-6. I came home and waited no repair man. I called again and was told there was no work order for it. Now I have to wait till Monday. If this isn't a poor excuse of running a business I don't know what is. Will I have to spend the next 13 months going though this ordeal over and over? Please advise me what to do.

My nerves are shot trying to get this straight! This is not how I want to spend my days off.

I called customer service and they told me they had no unlimited service. They changed me to Double the amount of service for $199.00 a month and back dated my bill. So I only Owed them $400.00. Two days later I went into overage again.

The amount they say I now owe is up to $89.51. I've written letters and reported this matter, but they keep sending me a growing bill.

I've had unlimited text plans where I was charged over $800 with my phone shut off. It was their mistake by not activating my unlimited text and I had to fight for 5 hours to the charges taken off. They lied by saying the plan was never changed even though I received mail saying it has. They also lied saying there were no notes on the account to reflect my calls. I purchased an air card so I can internet when I travel. The air card never worked good and gave me a very small signal with dial up speeds even thought hey claimed it was broadband. I called in to complain and they basically said too bad I'm stuck with the plan. I went to a Verizon store to try and fix the problem. They did a speed test right there and found I was not getting the signal right for some reason. They exchanged it for another air card that did not work right either. The manager at the Verizon store told me I should be able to get out of my contract.

I called back in to Verizon customer service to complain about the air card and they said they would not let me out of my contract even though my air card doesn't work. Tech support called me and lied by said there is nothing wrong with my air card. I don't even use it because it doesn't work but I still have to pay for it.

Verizon has lied to me by not honoring the payment arrangements I have made with them. I recently got divorced and moved out of our home. We do have two daughters together and one has Crones disease. She is very ill at the moment and I only have the cell phones to communicate with. I called in and told Verizon of this and I was going to be about $20 short on my payment could I pay the balance on the next bill. Verizon said no problem--so I made the payment and they shut off my phone anyway.

I talked to Doug at Verizon, a supervisor employee number 250766 who basically said I never made an arrangement and I was the one wrong. This exact same thing has happened to me several times before when they just lie to get your money and then shut off your phone. Now I can't see how my daughter is doing with her Illness. I told doug I was going to complain and he said he will just erase all the account notes to favor Verizon. In short Verizon is rude, they lie to you, their plans are deceptive and they harass their customers by shutting off the phones even though payment arrangements have been made.

Below are items Verizon lied to me about:

1) Charged me for 2500 text messages even though I had an unlimited plan. They shut my phone off and it took me 5 hours for them to fix it.

2) At least five times Ive made payment arrangements, and as soon as I make the payment they shut my phone off anyway.

3) They lied to me about the employee notes by saying they didnt exist or that they were not true.

4) Verizon employee Amber at phone number 800-392-2643 ext 2069 was supposed to call me back. She said just call me if I dont. I called her at least 10 times and never got one phone call back. She was supposed to go over my plan to try and save me money but I never heard from her again.

5) Verizon employees have lied to me about coverage areas for Canada.

6) Verizon employees are on commission and have quotas to sell so they will face over and over again just to get the sale. My friend is a Verizon employee and said they will get fired if they dont sell their quota and that they all lie to save their jobs.

7) I bought an air card because I travel with my job extensively. I asked them if it worked in Canada and said yes no problem and that it will work for unlimited usage. I found out that they shut me off because I ran up a one day bill for my air card sending e-mails all day because I though it was unlimited usage. I fought this for an entire day with nothing but lies from them. I threatened to complain and they finally agreed to take off the charges.

8) The next time I used the air card I needed to download and upload graphics. It took forever because my signal was very weak and my download speeds were less that dial-up. E-mails were ok to send because it was just text, but graphics were next to impossible. I complained to Verizon and they offered no solution. I went back to the store that sold it to me and verified the problem with a speed test that was way below dial-up. They changed out the card and tried a new one. We had the same results. I stopped using the air card because it didnt do me any good. I complained to Verizon again and they sent me to tech support. Thech support was supposed to call me back the next day and didnt call me back for a week only after I complained. Tech support said there is nothing wrong with the air card and Im stuck with the plan. I asked to get out of the plane with a supervisor and they said no even though it didnt work. I think this is not legal.

There is so much more I can write about, however you get the idea. This is real harassment. How can a payment arrangement be made and then right after you make the payment they shut off your phone. My daughter is in the hospital and I cant even call to see how she is doing. Verizon is the lowest scum of the earth and I will do what ever I can to get every single person I know to leave Verizon.

Here is the bottom line;

I have been a Verizon customer for 17 yearsbefore Verizon even owned it I was with GTE.

I have been loyal to Verizon with them being my only service I have ever had.

I have personally paid GTE & Verizon over $80,000 in these 17 years.

I got nothing but hell from Verizon. The worry free service is a lie and they should be sued for being deceptive and vague in everything that they do. They force their employees to sell quotas which is wrong and ends up with horrible customer service because they dont care what they sell youthey have to make the sell or they get fired.

You would think that with me being a loyal customer for this long they would give me a free F**king phone just one time. Maybe even some free minutes just to show gratitude and say thanks, Instead they just lie to you, be rude to you and take advantage of you.

This company should be investigatedther are so many complaints that this shouldnt be ignored anymore. The FCC needs to fine Verizon and get the crooked employees like Doug and Amber fired.

I was without a cellphone necessary for my business and personal life. Spent hours going back and forth to pick up different phones they sent me as replacements. Their representative threatened to call me every day until I paid and for sometime, they did in fact call me daily. I have reported this dispute to credit bureau but Verizon is using that to put a black mark on my credit. In addition, they want over $300 for terminating the contract, when in fact they provided me with no phone to utlize the Verizon service. I am working on getting bills that will show large gaps in utlization of their services.

.

I will not be given the 100 bonus minutes promised orignally.

I'm stuck w/ a service that is completely unreliable at my home. When the service was good, i cancelled my home phone service and now rely completely on my cell for all calls - including work and emergency. They insist on me calling from a landline phone which I cannot. I suggested them calling me at a certain time or sending someone to my house - no response.

I asked about cancellation due to poor reliability and they quoted me 120 for my broadband contract and 160 for each of my two lines. i'm not sure if this is prorated. I also just renewed my contract a few months back which came with new phones which i payed 300-400 to upgrade. All I want is there little army of people to test their network at my home and resolve the issue -- or -- refund my phones and give me a pro-rated cancellation fee (although i don't think this is fair since they are not providing a reliable service). i'm unsure what to do besides filing complaints online and w/ the FCC...I prefer that the issue be fixed.

After Ive been told that its not affects me materially because I have txt plan, and my rates is remain same.
I contacted a Verizon representative Keira on 03/31/08 at 8:27pm regarding my txt plan, I found out about international txt messages changing prices and I was told that because of this change in Verizon service I was free to cancel my contract without any early termination fee. SO We set up a date 04/14/2008 with Verizon CSR as a termination date because I notified CSR that Im going to transfer my number. And Ive been told that my account is marked and Ill receive a notice on 04/14/2008 of cancellation without ET fees.

I terminated my contract by transferred my number to a different carrier. I decided to follow up with Verizon to make sure everything was done correctly because I had similar issues 2 years ago when I canceled my second line where Verizon charged me even though contract was already lapsed.

After filing with BBB I got response from Matthew M Executive Relations Coordinator stated that I have no history of use of international txt even though I mentioned that I was planning to use them. And after reviewing my accounts remarks, there was no documentation that I would not be charged an Early Termination Fee. To the contrary, the account remarks stated I was explained the validity of the charge and that it would not be waived.

After talking to him over the phone I even had been told that txt messages are not a part of the contract and he states again that there are no records of conversation with customer service representative and agreement to terminate w/o ETF on my account and he insist for me to pay early termination fees even though I was told I could cancel w/o ETF. Verizon is deceitful. I became very angry and let my friend talk to Matthew. He refuses to transfer to his manager after have been asked. We could leave a number and have them call us back which we did and still have no response after 3 days.

Also I'm concerned that Verizon deletes records off my account to their own advantage. This is clearly a cover up and a lousy way of doing business.

then he said he needed to get into the basement to connect wires or sumthin and he would have to come back when my landlord could let him in. we live in a secure indoor apartment complex. lol. well he never came back. when i got my bill it was for $250 what???? i only had the basics my bill was only supposed to be for $30 a month. when i called about it they said it was for the charge of him returning and for long distance calls i made. And the connection fee or whatever. WHAT??? He never came back, My phone was never hooked up how did i make long distance calls? when i explained everything to them they laughed in my face and said i would have to call the collection agency that they had refered it to. well collect all u want it aint gonna happen.

and Later i got a pre paid phone from them. first they changed my plan without asking me and were charging me $3 a day. and they tried to say i made the change. whatever. and then in the middle of a call it shut off. so i tried to turn it on and its shut on and off, on and off, over and over i took the battery out and it still did it with no battery... kinda freaky. ive never damaged it or got water or anything on it, its only 3 months old. The customer service rep said there was nuthin she could do and told me... and im not kidding.. she said "maybe i should take better care of my sh*t"... Excuse me!!! then she hung up. when i called back they were very rude and said "oh u again. well u can take it to a verizon store"... i said "no thats ok i already switched to t-mobile." they got mad and hung up on me. I hate verizon all they do is rip people off. their customer service sucks. They are rude and inconsiderate.

I was also told that the card I had received in replacement earlier was a used card with old technology. It was a EVDO rev A card according to VZAccess Manager.

About 6 weeks later I got a bill for an additional $2,000 for excess usage. I called and complained and the excess charges were forgiven. They said that my plan had changed when I accepted the new card and it was over 30 days since I purchased the card and it would be impossible to revert back to the previous plan, which was really unlimited service, although several of the reps I talked tried to tell me there never was an unlimited plan.

I find this treatment