Verizon Wireless Reviews

Well in my frustration, I went in to the store (2/14/09 & 2/15/09) and I told them to just give me a full refund on my phone and accessories I purchased ($271.69). They asked to see my phone, and immediately opened it up and within 1.5 seconds handed it back to me and stated I cannot refund this phone because it is scratched. Well, the fact is - the phone is currently in the exact same shape as it was when I purchased it. They told me it had to be approved by Carlos the Store Manager. Well, I have also been trying to get a hold of Carlos the past 3 days and get "He is with a customer" or "He is not in" or "He is on a conference call". He has yet to call me back!!! I truly believe that the entire store is in on this scam and ALL Consumers should avoid this retailer. I would like to know if there can be an investigation on this store and its personnel ASAP.

I AM TOTALLY upset that this company and it turns out other wireless companies do this as well. I should be able to purchase any phone I want and decide for myself what features I will purchase. When you buy a TV you don't have to get a satellite or cable! I should not be forced to spend money on something I do not need or want because I want a nice phone. That is my main complaint.

The other thing that made me really furious was that I am perfectly willing to buy another phone but I would only do that at the contract price but I did not want to extend my contract and they would not let me do that. The Blackberry was bought under the assumption that we could cancel service and in fact we were able to cancel internet service for several months. I do not feel I should have to get another contract when the Blackberry was purchased under false pretenses. I would have gotten a different phone had I known about the internet.

I feel that they are trained to give you a run-around and keep transferring you from department to department until you get irritated enough to just pay what they are charging you. It is not acceptable to me to be put out because a customer service employee forgot to note the promotion code in my account. I have talked to everyone in every department and have yet to get any result. The internet department is the only group that I was able to work with or talk to.

This last time I called I explained how frustrated I was that I keep having this error show up on my bill and I was told that this would be the last time they would remove it and if it shows up again I will just have to pay for it. The charge is absolutely not mine, I never lend my phone to anyone and no one else has access to it. I just imagine if they randomly throw a $1.99 charge to all of their customers every now and then how much extra money they can bring in, especially because how many people will take the time to call in and dispute such a small charge? I've filed a complaint with the PUC so I hope there will be more accountability on the part of VW with regard to their billing procedures in the future. I don't think it's right that they can place a charge on my bill that can't be proven but I am expected to pay for it, and I would guess I am not the only person this happens to.

The last time he called to complain about extra charges, the guy from Verizon would not work with him, so I got on the phone to see if he would listen to me and he wouldn't budge even though I told him I had never even heard of the names of the 3 things they were charging me for. I didn't know if they were games or what they were, but he didn't care. So at the end of our conversation I asked him, "So everything on our phones are blocked now, texting, internet, games, everything," and he said, "Just a minute, okay yes; everything is blocked," and wouldn't you know it? On our next bill, there were, Get It Now, download charges. So, we have decided when our contract is up in October we are cancelling and switching to another company. I have had other people tell me that they too receive charges for things on their bill that they didn't do. I would not recommend Verizon to anyone.

I don't make that kind of money - I was not intentionally using this service, but I accepted responsibility for the outstanding amount, a very expensive lesson. The person I spoke to at this point (November) stated that this happens all the time and that is why now when people purchase a smart phone, they MAKE them sign up for a $29.95 a month internet service whether they want to or not. The woman I spoke admitted from looking at my past history that this was very unusual for my account and then kept insisting that someone must have been using my phone. It was in a suitcase. So I have been paying extra every month since November.

I get paid once a month. I work in academia - I don't make a lot of money. Verizon keeps calling me and demanding payment in full. The outstanding amount is down to $128, I just made a $200 payment yesterday, but they are still going to turn my phone off if I don't pay them the $128 plus my monthly amount that is due on the 16th even though I won't get paid again until March 1st. I understand they want their money, but I have made a good faith effort to pay them what they have billed me even though I don't think I should have to pay this amount in full. Clearly, because they have instituted this mandatory $29.95 monthly charge for anyone that buys a smart phone, this implies that I am not the only person this has happened to. I believe the phone has a design flaw. It isn't like I haven't been paying them at all.

For the period from 11/27/08 through 12/26/08, I was billed $190.00 for 10,427 MB of data usage when in fact I only used 1,447.8 MB of data usage during that time period. For the period from 10/27/08 through 11/26/08 I was billed $23.50 for 5,214 MB of data usage when in fact I only used 1,331.1 MB of data usage. I have printed the logs of my account usage from the VZAccess Manager usage meter that proves the amount is an overcharge, and I would appreciate very much if the disputed amount would be credited to my account. It should be noted that I have a monthly allowance of 5120 MB of data usage under my current $59.99 Data Access plan, and that amount is prepaid monthly on my cell phone bill.

I am prepared to pay the approximate undisputed amount of $140.42 before the due date. However unless you make adjustment to my total bill in the amount of $1,597.16 within the next 10 days, I will simply be forced to litigate this matter in my local small claims court in Polk County, Texas. This is my final demand.

Mid-December 2008, we decided to go directly to Ver office in Pitt and OR (she lives in Oregon and we planned to visit some places in Oreg from the day, Dec. 20 to Jan 20). In Ver-Pitt office, I bought a $39.99 Samsung phone. I agree with the connection fee $35 for the wireless plan at $29.99. and with the Gov taxes. The teller told me that the monthly charge of my plan would be $36 plus cents. When I ask the receipt comes the first dirty trick: the receipt was not a plain one; it was a very long one in a set of three. I noticed that in the section service fee "new plan" they put $6.00; this, added to my "monthly advanced service fee" of $29.99 made an estimated monthly bill of $35.99. I thought it included all the taxes and it was fine to me. It was not the case, the Ver plan was to change $29.99 by $35.99 and then add the taxes, so the estimated billing for next months after the 1st one would be $45.32 (not 29.99 plus taxes).

They even make an estimate on the first billing: $91.54. "I don't understand this," I said. "Don't worry, this is only an estimate. The real amount will come in a letter that you will receive before the 1st bill." So, the receipt was used to accommodate the customer mind the fraud they were preparing in the 1st bill. All these estimates proved to be wrong later on. I should have not signed this long receipt, request a flat receipt and wait for the written agreement to study, check and sign it. But they forced me to sign an agreement with wrong estimates and forged cifres in it. Dirty trick and my first big mistake.

Jan 21. This day I went to the Post office to request all my mails from Dec. 20th to Jan. 20th. There were no Verizon bills on it. I demanded to check carefully. "No Verizon bills" was the answer. Day 22, Jan. 2009, I got a letter from Ver with the agreement for $29.99 on it. This letter was issued on Jan. 13. Here again was added the possibility that the taxes might be more than $10 and also more than $10 their "surcharges". So this letter was not the agreement to study and sign it but a doc to legitimize the first dirty trick (the receipts). Interestingly, this doc said that the "surcharges", will be a little less than the taxes. The most important info in this doc was that I already signed the agreement and if I don't accept the coming bill I will be charged $175 for early cancellation. So, this doc was just a reminder that I am in their trap and if I plan to get out I will be charge $175. So, besides fraud, intimidation, like the Al Capone Mafia.

I was really intimidated, I couldn't find a lawyer. I let them notice that I cannot afford to pay more than $36 for the plan of $29.99 I signed; that they promised that it will be $36.99 the monthly charges at the worse. That it was not my fault the problem with the bills. Then I came back in the afternoon to insist in sending me copy of the bills and rid of all the late fees. This person told me that the company already decide to rid of all the late fees since they also detected problems (one of the bills was written "returned to the sender") when I was in Oregon. Why they did not call me or send a written mail to my phone? They could not answer but they promised me that the bill will be in four days at my house (Jan 29) so I decided to wait.

Tuesday, Jan. 27, they cut my service though they promised to wait until the day 29 (Thursday). I complained and they said that I could have paid by internet. I know this kind of trick: pay first and ask questions later. If the company makes a mistake, they will not correct. If I made a mistake, they will double the fine. I said that I am going to wait for the bills. The bills arrived to my house. The first bill was a nasty break to the contract. I talked with the person in the Ver office at Pitt. He told me that the first bill will be high because they will add to the $29.99 the $35 fee for activation and the Govt taxes that are $7.48. If we add this, it would be $72. 47 and not $85.97 as VER charge to me. The worst was that the Monthly charge was $35.99 and not $29.99 as I signed. How they got this amount? By adding $6 as current calling plan (new plan) to $29.99. I did not sign any agreement in this regard.

What I signed was a receipt full of inaccurate info (the surcharges are here higher than the Govt taxes; the estimation on taxes and the next bill were also wrong). That receipt cannot be taken as agreement. They told me that they are going to send me the agreement proposal by mail (the one that they issue on Jan 13). They never sent it and I have until Feb. 13 to dispute or cancel this contract, according to a person in the Better Bureau of Business. The 2nd bill takes for granted the mistake of the first bill: the $35.99 that does not appear in the Contract Ver sent on January 13. In addition, they add the fee that is supposed to be deleted when Ver realized that the lost bills were not my fault.

Summing up, should I need a lawyer to dispute this case? Or should I go first to the local media and denounce Verizon Wireless for using these billing dirty tricks. My plan is to make effective the Agreement Verizon issue to me on Jan 13, without the cancellation fee $175 that was conceded to similar cases since 2006. They break the agreement and I'm entitled to an early cancellation without fee. See Verizon Wireless cuts early termination fee, since 2006 in Consumeraffairs.com. I need an advice from lawyers dealing with these cases.

I retired in July 2008 so I canceled my contract with Verizon. I feel that they broke the contract by not refunding my money in prompt manner so I have not paid the fee. I offered to pay half but they would not accept that so I refused to pay anything. They have turned this matter over to 2 different collection companies. I still have not paid and don’t intend to. I have my bank accounts to prove I sent too much money to Verizon and can prove with the lady at the bank.

They rebilled for a new third in November; always there's additional usage charges. They said they bill me a month in advance? How, I don't know. How can they predict the usage a month in advance??? What I need to see on my bill is $117 a month so I want my money and a refund for the new I bought if they cannot fix their billing problems. When I called I talk to Financial Services. They could not locate my payment and I had to talk to their Treasury Department? Why??? What's wrong with customer service? Then they switch to another department and that departments tell me I have to talk to Financial Services.

So I cancelled my account and found a provider that had coverage in the area she would be traveling to play in games. Two days later, a Verizon employee called my daughter and said there was a contract. I then called Verizon and they told me I was under contract. I asked for them to send me a copy of the contract and was told there was no written contract and they would not be sending any documentation to me. The last bill I received, I paid all the charges I owed and wrote a note saying I did not owe the extra charges as I was told I had no contract. Each month I would send back the bill saying I did not owe the additional charges. Eventually the bills stopped coming and I assumed someone at Verizon read my file and realized I did not owe this cancellation charge.

To my surprise, my account was not corrected but turned over to a credit collection agency. I would like to add that I have never in five years received any written communication from Verizon, even though I wrote them many times. Every time a collection agency contacted me I sent them my documentation and I would not hear from them again for a period of time. This is a totally a bogus debt. I could pay this amount, which has ranged from $209.11 to 156.83. I do not owe this at all.

I want an apology - because all responsible companies should provide professional customer service. In my case, there was no customer service. I also want my credit profile corrected. I do not owe you a cancellation fee, your company twice gave me incorrect information and I acted on that information. I pulled my credit report and Pinnacle Credit Service says it was first reported 12/2007. This is the debt dating back to 2003 and I have had my credit rating impacted by this cancellation fee that should never have been charged.

I also contacted by letter, William **, the General Counsel about my problem. I did not hear from him but a Patrice ** contacted me. She was polite but offered no relief but after five years I was promised the documentation of this contract and she would send me a letter. Of course, I never received that letter I am still waiting one month later. I have filled a complaint with the FCC. This is not about the small amount that I owe, it is about customer service and that I was told I did not owe this and I do plan to continue this journey because this is a bogus debt. I have spent too much time and effort but do believe as appears on your corporate responsibility page "The Verizon Commitment is to put our customers first by providing excellent service." This did not happen in my case.

When I called Verizon I was transferred 3 different times. I finally spoke to someone named Shawn who said I need to go back to a retail store to address the issue with the phone!! I explained to him that the store couldn't help me and at this point all I want was a phone of equal value since I had since read multiple similar complaints of the Samsung Glyde and did not want the same exact phone. He again told me to go to the store and when I questioned him as to how this would help me he hung up on me!!!

Frustrated I called back in 15 mins and then I was told I had to have a credit check ran to start my own service although my line was in contract already... Then I was told there would be a deposit of $120. So with this runaround and the rudeness I encountered I finally said I wanted to take my service elsewhere and they said there would be a $85 fee. Well if my number is in contract why the deposit fee.

Two weeks later... I was moving to another state and trying to find work. I finally call to just pay the deposit and get on with it. They tell me now that my ex didn't pay the bill so now I cant take my number till he does and/or it will be disconnected. Because he is liable for the account. BUT he already gave the assumption of liability off on my number... So now WHAT???? I cant afford to pay the bill and the deposit. They are giving me no options and I have never been treated so poorly.

I told her I got a one year price of $319 and the November one was $2?? or so (I do have receipts). BESIDES: It's their mistake for not asking me to sign the agreement! Why do I have to add three months to my contract or pay $181????? Does that mean they can wait another month or more to send a letter and I take the hit? As usual with Verizon, I could not get a supervisor on the phone. Thanks, hope you can tell me what to do next.

By January 26, I still had no response whatsoever from Verizon. Thus, I again called Customer Service. This time, I was told that I would have to upgrade my equipment, or else, pay the termination fee. No reasons were given for the lack of communications following the first complaint. I will gladly pay the termination fee, just to get rid of having to deal with such a horrible company that has no regard at all for their customers!!

After emails and phone calls, one month finally was credited. However, the following month was not. I've paid my bills to Verizon on time, but they show me overdue and are billing late charges. I gave up trying to solve the problem on the phone and on their site and have resorted to regular mail. I sent them proof of payment documents from the bank. In over 3 weeks, I haven't gotten a response. I haven't paid any of their overcharges and will not.

My last contact with Verizon was in August 08, and, to my understanding, they had closed my account and would send me a final bill for service that would finish out my soon-ending 4-years (?) of contract. That was the last I heard from Verizon... till today. A representative of their company stated today that they had received several (6??) of our bills back in the mail in the past 6 months. They were aware that we were not getting our bills. (I...ah...wasn't. Let's face it; life is busy, and if you stopped receiving a bill you thought was finished, you wouldn't wait beside the mailbox and neither did I). They made no attempt to contact us in any other way, or correct the address issue.

After not receiving a bill nor any phone or email contact - from "America's Most Reliable Network".... for 6 long months (they have all our work, home, new cell, email info, everything...even our street address!), it was a complete shock to hear today that our account was (obviously) 120 days past due and we owed Verizon for 6 months of (no) service!! At first, I thought this was a bad joke. But since the representative was not only rude, demanding, and unhelpful, it was quickly obvious there was no hint of the former Verizon Wireless Customer Care I found so helpful and professional back when I was still a Verizon customer in August.

Even more shocking is the fact that Verizon reactivated my phone from this account sometime after we "closed" and deactivated it in August on a separate personal account for someone else. We don't even have this phone anymore!! We got rid of it in... yes, August. With egg on their face, they incorrectly stated that this was impossible, till they checked the serial number against their records. Yes, it is an active phone for someone else's account.

We are good, honest, hardworking people who pay their bills on time. They seemed to know how to contact us today, but why they waited this long is beyond me. Perhaps 6 months of late fees... the only thing I can imagine. Today, they stated that my account was still active and they could bring it into good standing for only 6 months of back payments. How ludicrous!! Still active? Are they nuts? Are they listening? It was well-documented that we have poor service in the area we live and work, and after being a Verizon customer with such terrible coverage from "the most reliable network" for years, it was time for a change. This was stated to them in January 08 when we called and spoke to their representatives about the best and most painless way to end our contract.

(The best way at that point was to switch to the cheapest plan, and pay the $20 for 8 months... cheaper than trying to get out of the contract which was $175 right away, just in case anyone wants to know. ) However, BEWARE. Paying for 6 extra months of service we didn't receive really isn't looking like the best deal after all, but a nice farewell gift to our old friend. They offered to knock one month off our bill, which is really just for NEXT MONTH ANYWAY! I am SO not kidding. I felt we, at most, owed for 2 months of service which would've finished our contract and been the bill we should've received after our conversation in August. Of course since they bill a month ahead, this was still a month more than they might really deserve... but I was talking to the hand by then.

My husband (a Deputy) had to get on the phone and try to calm the guy down and reason with him, who was bordering on belligerent. It took 10 minutes of trying to ask for this guy's supervisor for him to finally get someone to talk to who had any customer service skills at all. The representative was just plain unprofessional, and what I would deem an embarrassment to the Verizon Corporation, unless this is part of Verizon's new way of conducting business.

The reason why I was returning the phone was because the phone had a total memory defect and the corporate Verizon store told me it could not be fixed. The phone that I would have to pay $180 per month to use was unusable for eight days. I explained to Slick that the phone was going to be garbage; what would it matter if there was a tiny scratch on the phone? You had to hold it up to the light to even see it. Then I told SLICK to take the cover off of the new one and switch it with the one he sold me. I was willing to exchange it at that point!!! He called security. I stood in the middle of the mall for an hour, explaining my experience to other would-be Verizon customers. The Kiosk closed early. Sorry, Max.

We didn't get a name and were told that the contract expired in the middle of the billing cycle, therefore they could not stop the plan until the following month – November 15. We were informed that Verizon doesn't prorate their usage or billing. I ask for a final itemized bill to be sent at that time and was told that wouldn't be a problem. Nov. 1st the bill came delinquent for a month and billed for Dec. We called customer service and talked to a Daniel. We were told no, they can't give last names for record verification. Daniel assured us that the phones would be turned off and the bill corrected. Jan. 3, a new bill came in $218.89 with $119.00 delinquent and billing for the next month again. We called and talked to Jackie again no last name. He assured us that the $106.91 would be taken off, the phones would be turned off, and we would finally receive a final bill.

Today, I received a call from delinquent accounts. Bethany informed me that we owe $218.89 plus additional late fees, reconnect fees, and that the bill is being turned over to collection that my service is terminated for non-payment. When I tried to contest it, I was told to hang up and call customer service. When I explained that that didn't do any good, we had tried that repeatedly. She again told me to call customer service, that the bill was being turned over for collection and hung up. The whole inoperable mess has cost us in excess of $1,500.00. It was always paid on time with a draft even when we used less than 100 minimum a month. I just want people to know how poorly Verizon treats its customers.

Each month, the customer service agents tell me a different story and that the charges may be for this... or may be for that. They are never sure what exactly the services are that we are paying for. ARGH! I have requested each month to let us out of our contract so that we can go to a service that does not manipulate their customers like this and they tell me that I have to pay them $175 per line for 4 lines. All I really want is to get the service I pay for and not pay for the service that I have requested not to have!

I made a report of this to National Security and Social Security who told me to report it to the three credit report agencies. A couple of months after, BCR a new collection agency contacted me about this bill. I was told that I could pay $600.00 off an $800 bill. I was on my last payment and it did not go through due to no funds in my account. Now they want me to pay full payment. At the moment, I can’t afford it. I have already paid $556.00. I am working 1 job of 5 hours, going through a divorce and have kids. I can't afford it. I need your help.

Knowing we had an amount due and knowing roughly what it should be, we paid $120.00. We knew this was probably not the full amount but were not able to figure the taxes and surcharges ourselves. We have now received our next billing statement. It shows that our amount due was actually $124.89. We were only off by $4.89 and they are charging us a late fee for having not paid the full amount due when we were never actually provided with the information to be able to pay the full amount due.

I eventually got a phone call from Verizon saying I was behind on my bill. I told them that I had a trial and returned the card with the 30-day period. I was told to fax them proof of return. I did that and gave them the phone numbers of the people at Costco. I continued to get letters saying I owed almost $200.00. After hours of phone calls and discussion - some insisting that I owed a set-up fee of $45 plus the service fee for the month - the salesman at the Costco kiosk said there would be no set-up fee if the card was returned within the trial period. I spoke with one customer service person who said they'd call Costco to ask their rep at the kiosk to confirm the return (even though I faxed over a copy).

I paid $45 because I calculated that was what I owed based on having the card for 25 days. I received one letter showing I owed about $153.00, and about a week later, one that said I owed $85.51 and threatening to ding my credit if I didn't pay up immediately. I called again (1/6/09) and spoke to SIX Verizon reps. I was disconnected while being transferred once. Finally, they connected me to a customer care rep named Tom who looked over the case and said, "After I reviewed everything, you have a credit of 23 cents." I have to double check that this went through - but why did it take hours and hours of my time and at least 10 phone calls to get to this point? This situation dragged on for 4 months.

I don't know what to do or who to call to get this to stop. I'm wondering if they are tapping into cell phone lines or getting personal information somehow. I called Verizon and they say that number is not longer in service but it keeps showing up on my phone. I don't know but it's getting creepy and annoying. Can someone please help me? This has been going on for the past 3 weeks and is still going on.

I need to have this (or all) restricted numbers blocked from my cell phone. A Verizon representative told me to 'upgrade' to a newer phone that would have a feature to block numbers, but I am unable to pay for a new phone. I am being harassed and I need Verizon to do something to stop it, but they are unwilling. The minutes have been used up on my cell phone. I am unable to use it because the number constantly calls and fills up the voicemail. The bill has already escalated from my trying to delete the voicemails and Verizon will not refund the amount.

We were NEVER told in 3 years that the ADDITIONAL monthly "unlimited" access fee we paid did not include "airtime fees" and up until now we were never charged "airtime fees." Yet they couldn't explain why all of a sudden this had happened. Just kept saying it was our fault. Some of these airtime fees occurred when we were in bed asleep. So who accessed the internet from all three of our phones?? Every customer service rep we talk to has a different answer.

Over the summer, my son, worked 7 days a week, and barely used the service. In addition the service was poor. My son was willing to overlook the poor service for he thought he was under a month by month plan, and would be cancelling shortly anyway. In September, when Andrew no longer worked weekends, caught up on errands and went to the local verizon store to cancel the service, this is when he discovered he had been signed up for a 2 yr contract, and to cancel is subject to a $150 cancellation fee. In addition, by fellow Verizon colleagues of the original salesman, it was discovered that the salesman has a history of ripping off customers. My son was upset to find this out. Yes, he signed papers handed to him by the salesman but he took the salesman at his word. Apparently, he was wrong.

I have sinced cancelled the service, for I didn't want to continue to pay for a service that was no longer needed. I have logged complaints with customer service. I have tried to get the cancellation fee waived entirely for misrepresentation, but the best I have been able to get is a $75 courtesy credit and a bunch of apologies. I have had the contract issue thrown in my face numerous times. The fact of the matter is that my son was misled, and I don't feel that he should have to pay for a misrepresented service, regardless of when it was discovered.

I want to be reimbursed for the phone and I do not want to pay for service that I am unable to use. I run two of my own business and have a corporate job as well. I can't miss e-mails or calls and I don't have the time to be on the phone or in a Verizon store every week until my contract is up in January of 2009. The technical problems are an obvious hassle but having to deal with unfriendly, condescending, and apathetic customer service representatives really adds insult to injury. Each time I have to deal with Verizon the conversation will eventually lead to the rep telling me that I am doing something wrong and that is why the phone is not working properly. I had one person actually say to me that many people have problems when they use an advanced phone. I am technically astute and able to defend myself once I explain my experiences and they have reviewed the notes on my account.

Many people are having issues with the Blackberry Pearl. I know sales reps at other wireless carriers and they tell me about how many people complain about the Pearl. Verizon will only defend Blackberry and treat their long time customers with condescension. I want to cancel my account and probably will once I can stomach paying to get out of a contract that they did not uphold, losing money on the purchase of the Pearl and having to buy a new phone and service.

A few minutes went by when I asked one of the two customer services how long it was going to take before they help me since there were 4 of them in the floor not assisting anybody. So, the response was later 10 to 15 minutes. Mind you, I asked because I was on my lunch break and I need to notified my supervisor that I will be taking an addition time if need. Few minutes went by when two new Hispanic customer were added to the list and one of the who was in the same waiting list as I was was called. The second customer by name Lilia was called by Junior (customer service) who just kept playing around with the store manager Vanessa. A few minutes later, Maria had no choice but to assist me. Maria transaction did not take no more than 3 minutes.

I did not appreciate the two male salesmen were joking with Vanessa about the fact that I just had arrived and I want to be seeing right- and for the manager to actual unprofessional giving the fact that she needs to act more profession at least in front of customer. As a customer I don't need to feel bully nor discriminated. I shall be a value customer just like anybody else. As a loyal customer I am entitle to respect and courtesy-is it part of customer satisfaction???

However, I still make at least some form of payment; if not, at least half of the amount due to show that I am making some effort. Ryan responded to me with a harsh question asking me if I was going to make a payment. At this point I became very upset because of his lack of professionalism and empathy towards my situation and not being understand. I told him that at that moment I was not going to make a payment and I had to deal with Verizon on some other business. Immediately, with a rude attitude he tells me that he will note that I refused to make a payment and that my services will be turn off in a couple of days and I would have to pay a $15 connection fee.

Then I became irate with him and let him know that I am fully aware of my situation. He is not being empathic about it. I am aware of their collection tactics, doesn't care about the customer and etc. Also I told him that I have been receiving bad signals (which they advertise on tv they have services in known drop zone areas being one in the house or buildings) in my house with a the refurbish phone that was given to me which I purchased a new and had better services. He says there is nothing he could do about it and I would have to speak with Customer Services. I told him that I have spoken with them on numerous occasion and they did not resolve the issue.

Collection agency demanding I pay them an early termination fee. Verizon customer service is awful and of no use.

320 is a terrible cost for a phone and it does not work! verizon on many occasions not help me feel satisfied. I told them they are losing not only me but 1,000 a year and if others read this they may feel they to have not been satisfied and go somewhere else. They do not see the impact that a thousand people could have, not returning to them @ renew time!

I am now stuck with a phone I can not use and a 2 year contract. I have been satisfied with Verizon Wireless since the being, and have stated this several times and they do not do anything to help. They have a lot of staff, that do not care about their customers. I spent a lot of time trying to talk to them, 3 people and they all told me you have to do it our way. And we can not do anything about what the other sales person told you. IN other words they can not be trusted. I really hope they pass the no contract law!

If you want to upgrade you for a 50 fee.

But you have to sign a contract for another 2 years.

Then got my bill and they charged me 50. for the phone, then this month i receive a bill for 320.00!!

What is going on??? Why did he charge me, I clearly said, do not send it if I WILL BE charged!!!!

Be wise and do not go to VERIZON!

They do not stand behind there products or what their employees say!

Can some one help me!!! How many people out there are being told one thing by Verizon and then have to pay for it??

320 is a terrible cost for a phone and it does not work!

They do not see the impact that a thousand people could have, not returning to them @ renew time!

Why do we have contracts so they can do what they want and not make things fair for us the consumer?

Who is really benefiting here? Me and you? Or Verizon?

With AT&T @ least you get roll over mins.

If a company tells you there is not a charge, for the same phone you have then why did they charge me? I spent a lot of time trying to talk to them, 3 people and they all told me you have to do it our way. And we can not do anything about what the other sales person told you. IN other words they can not be trusted.

I really hope they pass the no contract law!

credit report and collection

When I contacted them to get the issue resolved they informed me that their billing was correct and that I should pay the bill as shown. I told them I had documented when I made the changes which were to be retro to cover the additional minutes and they still seemed uninterested in getting the issue resolved.

I just completed my two year contract, which wasn't as a result of a new phone, but simply a plan change. As soon as my new phone arrives with another carrier, I plan to cancel with Verizon and forward the fradulent charges to my attorney for review.

I am not where I can look at our bills, but we have definitely been charged hundreds of dollars over the years, for text message services we never wanted! This has caused multiple family arguments and punishments, and has made a privilege (the cell phone) a nightmare. We want our children to have phones so that they can communicate with us. The extra charges have created a financial and emotional hardship on our family through the years.

An atorny needs to check into this. I believe verizon not only has broken thier contract with people under thier old contracts, are harrasing them out of thier contract, but I believe that verizon is breaking federal laws by not haveing a system in place that alerts customers about roaming/ over charges. Also even if they are debating about the word unlimeted I did not agree to slow service.

I have 6 months left to my contract and the closer I get to that date of my contract ending, verizon puts me even slower, Verizon wants me to canceal my contract so they can charge me 300 dollars. Again I should be at about 400 kbts but I can only get between 65kbts to 140kbts.

I complaints to several customer service people on their ssitem... But NOTHING helped! They transfer from one to another... and still the same. I wasited many hours of my time unsuccessfully to their staff, without counting the many hours holding for them (in the range of 30 minues to just get someone). Now, I am cancelling... even tht i know they're the only company offering land line service in my area. They take advantange of MONOPOLY!

Verizon Wireless claims that they can not process a credit for this service, eventhough it was not authorized.

I later called verizon again and spoke to another representative, i believe her name was Amy, who due to my annoyance gave me a courtesy payment of $50.00. Due to my anger and dismay of how I was treated. I was a customer for over two years and my contract was up for renewal. I then left verizon, as I was unhappy with the service they have given me, and the treatment of their customers in general.

I received my final statement and was agast to find the company had charged me the reconnection fee which has previously been waived. I called their customer services department on receiving my final statement and argued the charge was erroneous. Verizon representatives seemed to think, as I had been given a one time courtesy payment the charge was not in error. This is preposturous. A charge which should not have even been on the statement is. Additionally, the call lasted for over 40 minutes, which at the most 10 minutes was conversing with an operator.

I have lost $15.00, which was wrongly charged againt me. I realise it is only $15.00, but I am sure that Verizon has plenty more money than I.

Each month when I received my billing from Verizon Florida, April [through] August I called customer service again. They told me that it has been long enough and that a supervisor would call me. To date, September 17, 2008 no return call from any supervisor from Verizon Florida and no credit of $100. I feel both my daughter and myself have done our part and now its time for Verizon Florida to fill their obligation of $100.

On August 27, 2008 I went to the store to let them know I have not received credit on my card. I spoke with Steve and told me that the store policy does not give refund but exchange. I told him that's not what I was told in the beginning and was never given a form to that effect. I demanded for my refund. He said he would have to call his Regional Manager. The Regional Manager was in a meeting. Steve said he would call me with an answer.

August 28th, I did not hear back from Steve, I called the store and was told Steve was not in. August 29th, I spoke with Steve. Regional Manager told him he would have to submit an email explaning the situation in order to process paperworks to accounting. I was told I will be credited in two weeks. Today, 9/16 no credit/refund so I called and spoke with Steve. He said he needs to resend email explanation to his Regional Manager again for some reason Manager did not receive it.

I have waited patiently for my refund and it seems like they are giving me the run around. Not once they attempted to call me for any explanation regarding the situation. The date of my refund is 6/28/2008 which states I will be refunded within 30 days. I walked in the store 8/27/2008 asking for reason why I haven't been credited.

Nest month the same thing called again to make payment arrangements with them on a Thursday so i wouldn't have my service turned off, told them I would make a payment on the very next day Friday when I got paid they said ok. Few hours later my service was turned off! They would not work out any kind of payment arrangemts with me so i have not payed the a dime since May '08. I keep getting bills for three times the amount that I originally owed them.

I am really upset at how they present their company when you are signing up and how thier customer service people are when you try to work things out with them.
Bad credit and a large bill

This is not fair, I am utterly helpless to do anything about this because Verizon is the ONLY service on our street. We have Direct TV but it seems Direct TV is in bed with Verizon so we can't use their internet service. How is this possible? I am now on HOLD with Verizon waiting to cancel the service on our home phone number.

Lost another day of my life waitiing for Verizon to do their job. My son didn't get a job because he had to apply Online. The Sprint Broadband is slow and constantly loosing signal and apparently the applicant is timed on filling out the application. He was disconnected from the internet twice and that cost him the job.

I then recieved a bill for approximately $600.00. I was floored. I found out that I was double charged the activation fees, along with the pro rating of my new bill. When I asked for an explanation, The manager shrugged her shoulders and said if I don't agree, to call someone else. I just recieved a bill from a collection agency for $800.00.

Recently I learned that a lawsuit was brought against Verizon, Now they are waiving early termination fees. how do I go about re-opening my account providing, Verizon makes the necessary adjustments on my bill. I have two new phones that i can't use. I hope we can come to an agreement.

My daughters look so depressed, they finally got the cell phones they wanted for christmas and can't use them. All of my important numbers are lost. No one can call me unless they call my parents phone. My parents are older, and when the phone rings, they sometimes get startled.

I was prorated and have this rediculous monthly payment to make. If i had been advised that I was going to be pro rated I would of never changed the phone number.

There is a chance I will terminate early in Dec but would not have accepted the offer on the phone had I know about this. This is a bait and switch offer by Verizon. I have been happy for many years but if Verizon does this, then it is time to really move away. Calling customer service did not help today. They have no proof of stating about the termination fee anywhere. I thought I complain about this so everyone know about this.

We had 30 days to reveiw the plan and we called Sheila back when we noticed the receipt my husband signed stated a TWO YEAR plan. My husband told her to fix the contract for the ONE YEAR plan we requested and to remove the V-Cast off the phones. I contacted Sheila several days later as a follow up and was ASSURED the contract was corrected.

When we contacted Verizon (Sheila) in July of this year we were told we had a two year plan and that we signed the receipts and it was a contract. The manager told my husband her should have read the receipts he signed-which were several feet long due to the four phones. We reminded Sheila we called within our 30 days and she just acts like there is no problem. We want to find out how a company can refuse to correct a mistake they have made. We have an appointment to see the manager Ms S tomorrow and I hope she is reasonable. I know this comapny has commited fraud at the least.

We need to terminate one of the phone lines (the add on for $9.99) and was told we could not do that unless we pay $175.00 early termination

Friday I tried to go on line. A password is being sent to my phone so I can finish registering. I called customer serviced and explained my phone does not work. I want to go on line to make it work, I can't go on line because I cant get a password off my phone because my phone does not work because I can't go on line---Do you understand? The customer service rep said I can't do it because it's my husbands name on the account.

I work, I can't run home to talk to him, he can't hear, he's deaf. Your customer service rep is very good at her job, she doesn't care, I can make a complaint on line, she won't let me talk to a supervisor. I will be getting rid of my verizon line and urge every one I know not to go with them. This is another example of a large company taking advantage of customers.

I will not have a phone, and will be unable to contact anyone in the case of an emergency. I use the navigator extensively in my day to day work, once again, being billed for something I can't use. and my bill will not be pro-rated. But, this is inconsequential, Verizon refused customer service and makes it impossible to complain to the board of directors.

I recieve slow service (charged by the minute) when I was dissatified and tried to cancel. I was the informed I hade a contract and would have to pay a discontinuation fee off $150.

If not corrected by Verizon, I will incur a negative entry in my credit report.

I cannot pay an additional 5.00 per month plus the 5.00 per phone on my multi-phone account. Nowhere in their website do they state that older phones do not qualify for the normal rate.

On the website, they want you to buy their new phones to get the reduced price for PTT (push to talk) feature. After talking to their representative she advised me that there would be an additional charge, I argued that that is not acceptable.

After explaining the problem to Verizon, and telling them that they were not providing me with adequate service, I requested that they terminate my contract. They refused, stating that I was in a coverage area. I told them that all they needed to do was to send someone to my neighborhood with a cell phone and they'd see that the area was a dead zone but they refused. I then checked with my neighborhood association to see if they knew of other such problems. They said that a lot of people used to have Verizon cell phones, but they don't anymore because Verizon service in the neighborhood was non-existent.

I called Verizon one more time, armed with this new information. They stated again that there were no problems in the area and that they would not terminate my contract. So I had to stay with them until the end, or pay a riduculous termination fee for a service that I could not use. Immediately when my contract expired I switched to AT&T.

It's been a year since I've switched, and I had a friend at my house a couple of weeks ago with a Verizon phone. To this day Verizon still hasn't fixed the problem, as my friend had a call come in but as soon as he answered the phone he lost the signal. Apparently, whoever has given Verizon high marks for customer service hasn't taken situations like this into consideration!

After explaining the problem to Verizon, and telling them that they were not providing me with adequate service, I requested that they terminate my contract. They refused, stating that I was in a coverage area. I told them that all they needed to do was to send someone to my neighborhood with a cell phone and they'd see that the area was a dead zone but they refused. I then checked with my neighborhood association to see if they knew of other such problems. They said that a lot of people used to have Verizon cell phones, but they don't anymore because Verizon service in the neighborhood was non-existent.

I called Verizon one more time, armed with this new information. They stated again that there were no problems in the area and that they would not terminate my contract. So I had to stay with them until the end, or pay a riduculous termination fee for a service that I could not use. Immediately when my contract expired I switched to AT&T.

It's been a year since I've switched, and I had a friend at my house a couple of weeks ago with a Verizon phone. To this day Verizon still hasn't fixed the problem, as my friend had a call come in but as soon as he answered the phone he lost the signal. Apparently, whoever has given Verizon high marks for customer service hasn't taken situations like this into consideration!

Ive never missed or was late on a bill i didnt even get a call from them saying my contract was up and would i like to resign, Im a sales manager in a large car dealership, which we have over 50 cell phones verizon will be the last option when it comes up for renewel

just stressed over 800 bill that i will fight for ever

Verizon sent me a ETF bill on 9/4/08 for $300.00. I did terminiate early, by approx 3 weeks. They want the whole ETF. Is there anything I can do legally to avoid paying this?

I was on Auto pay with Verizon for about three years. Then they charged me for nonpayment. I asked what was going on and they said I had not paid my monthly bill. I said it was paid by auto pay for three years. They said it was cancelled. Not by me and no one ever told me it was cancelled. i called Verizon and asked to be put on an auto pay system they said I was not eligible. I asked why and they didn't know, just that someone made that decision. Verizon stinks.