Verizon Wireless Reviews

When I called again today they said that they could see that we were in an area that has no coverage but they were going to have there technical dept. call us and let us know what they have decided to do with us. And at this point in time there is nothing more that they can help us with. Its not fair they changed there terms, we haven't changed ours. We are still forced to pay $160 per month whether we have service or not. How can that work?

We signed in and a tech support person talk to us. They said we needed to talk to a sales rep. He said, he put us at the top of the list because we had already been waiting. Well, an hour and half later we finally got to see a sales rep. We told him which phones we wanted. We were buying two. As we were switching to push to talk. The rep said, "Sorry we don't have those phones in stock and it will take about 5 days to get them." I said you have to be kidding, we just waited an hour and half and you don't have them.

Okay, what do you have that's comparable. "Nothing," he said. I said, "Okay, I have to leave I have an apt. at 6 pm and it's an hour drive from here and its now 4:45 and real snide he said sorry to waste your time. And I walked off as I was walking off, he said, "**". And I turned and said I can't believe you would say that to a customer.

He was sitting at his computer and said, "Say what ma'am. I left.. Well, we went home and forwarded our home phone to my husband's cell phone. As I work in the Health Care business and I have a brother on dialysis and my husband is a safety personnel and we need to be reached 24/7. Well, the sales rep turned my husband's phone off and turned the lost phone back on.

We didn't know this for about 4 hours until our youngest daughter contacted our oldest daughter whom we were with and said she couldn't reach us and was locked out of the house in the pouring rain with the little ones. Our two grandchildren. We came immediately home. We also had a job call for my husband that he never received which he needed to give an answer to asap . He lost the contract worth 3 thousand dollars..

We contacted Verizon via phone, spoke with a rep and asked for a manager. They would give me a 50-dollar discount on a new phone but would off no type of rebate to my husband. They shut his phone off and he lost a 3 thousand dollar job. My daughter and 2 grandchildren were locked out of the house for 2 hours in the rain and brother on dialysis tried to reach me. And I'm telling you this, representative shut his phone off on purpose!

Please help me to resolve this. Verizon breached the contract by shutting his phone off without our consent. And yes our bill is current, we own nothing, we own nothing. We have been long time customers. This is just wrong.

I got the phones and they are great. I got the bill, it is for $500. Normal bill is about $250 but with an additional $85 in equipment that would only be $350 max. I looked to see what happened on the bill and noticed they had charged me for two separate plans. She stated I had two types of phones and until the Blackberry (my phone) was on the same kind of phone that the droids were on (a Verizon plan and not an Alltel plan) then I would owe for two plans. They never told me that in the beginning. So in order to resolve plan, I had to order new Verizon phone, a Blackberry.

I got the phone and I cannot get any reception whatsoever in our 80 acre farm that we previously had great reception with Alltel. I call and complain numerous times about bill not being credited for $150 and lack of service. Repeatedly, I tried to talk to customer service but literally no signal anywhere on this phone. It gets so hot in your hand, you cannot hold on to it. Getting no where, they send in a ticket to get it "looked into" and nothing gets resolved except they note we have "marginal service" in our area. Really? So they tell me it must be my phone, I gave $130 for this new phone and now they want to send me out a warrantied refurbished phone free of charge! Because my phone must be bad, I have not even had the phone for 30 days yet and I am getting someone else's reject.

So I get new bill, now owe over $700 with this month's charges. They did not take off previous extra bill, they show they did on this month. However, it gave me a past due amount from last month since they did not credit me last month. I have to pay amount in full before they will help me this month and send me a refurbished phone. Not a lot you can do now as 30 days is up and will have to pay early termination fee for a service that isn't worth referring anyone to. Horrible, absolutely horrible.

I literally cannot talk to anyone as it shows roaming and no signal all the time and at all areas. So basically, I am getting ripped $300 a month for a worthless phone that has no signal on it and I cannot even talk on it. The good thing is, I will never go over my minutes because I only get to talk about 3 minutes before it drops my call, that is when I have my head turned just right that is. Worst mistake ever changing to Verizon from Alltel. I will wait until my plan is up and will buy a track phone.

It seems my messages are tied into a contact list that is going to the warranty center, minimum payment. Balance numbers and for what reason? I also want this contact list removed. I did not make up this contact list. I want some suggestions in how to handle this situation. I have been patient in trying to get this situation resolved.

The past 45 days working on these two issues with Verizon Wireless has placed me in a very difficult position and I no longer believe in the services your company can provide me with. I still have not spoken with someone from your Management team to assist me, even though I have requested and made several attempts to do so. No one has responded to me as of yet. So I have written this letter in hopes that other future customers will not experience or be treated in the manner that I have been.

On April 27, 2010, I contacted Verizon Wireless to set-up an International Data/Phone coverage plan for my HTC Touch Pro II phone from April 30th to May 15th. On June 12th, I received a bill for $7020.33 for international roaming charges. I have had to make several phone calls and spent a total of 15 hours on the phone with Verizon Wireless Customer Service in order to get the credit issued and resolved for a mistake made by one of your employees. I also spent an additional 3 hours checking online to see if my phone bill issue had been resolved between 6/12-6/28/10 when this issue was resolved.

On 6/25/10, my HTC Touch Pro II malfunctioned, so I went to a local Wireless store on 4421 Six Forks Road Ste 121 in Raleigh NC 27609,where they informed me they had to order the phone for me since they do not carry this phone in the store. Because this was on a Friday, I would not receive the phone until Monday. I explained to the Sales Rep, that "this phone is my only phone and I asked if they had a temporary phone to use while waiting for the re-furbished phone to arrive". They said, "Verizon does not provide a phone for this." So I had to go home and fortunately was able to locate my old Motorola Razor phone which I then had to spend time an additional 45 minutes with a Tech to activate the Motorola Razor.

On Monday 6/28/10 while checking my account online to see if the previous International credit issue was resolved, I noticed I was being charged with roaming data on my Motorola Razor. I then had to call up Customer Service to resolve/straighten this issue out as well, this was another 45 minute phone call where it was explained to me that even though I had an unlimited Data Plan on my HTC Touch Pro II, it didn't automatically carry over to the Razor since the Razor is not a smart-phone.

I would think your Techs would know what services I currently have and then apply that to my current phone that was being activated. But on 6/25/10, the Tech I spoke with never asked or mentioned that I needed to set up an internet data plan with my Motorola Razor. If I had not been online following up the previous issue, I would not have caught this error until much later down the road.

On Tuesday 6/29/10, I received the refurbished HTC Touch Pro II to discover the screen was badly scratched. I again called Customer Service and spoke with a rep in California (named Ahmed); I reside in North Carolina. First he offered me a new HTC TouchPro II at a discounted price, which I declined. He then told me he could have a phone shipped out FedEx priority overnight so I would have it on Wednesday. He would also apply a 10% discount for 6 months billing because of my aggravations. I also asked him to speak with a supervising manager to discuss my frustrations with Verizon Wireless. He informed me they were all in a meeting and that someone would get back with me on Wednesday 6/30/10. This was again a 60 minute conversation on the phone.

On 6/30/10 around 2pm in the afternoon Raleigh, NC time I still had not heard anything from a Service Manager concerning my issues and had not received my replacement phone for my scratched replacement phone. I called up Customer Service to check on the status of my order to discover my phone was not being sent FedEx Priority Overnight as stated by your Rep Ahmed on 6/29/10 but regular 2nd day Fed Ex Delivery. Again I asked to speak with a Customer Service Manager and was informed they were in meetings and someone would get back to me. This Customer Service Rep offered me an additional 250 free minutes to my plan, which doesn't really help me because I do not even use the current amount that I am already paying for, so there is no benefit toward me by having this applied to my account.

On Thursday, 7/1/10, I received the replacement phone for my scratched replacement phone, I went through the process of activating the phone as per the instructions sent to me with the phone. This phone upon activation would only power cycle on and off. I spent 30 minutes with a customer service rep before she moved me up to a Service Manager finally to discuss my situation with her. I went over with her my frustrations and dissatisfaction with Verizon Wireless services. She also told me she would follow up with me on Friday to see the status of where I was at with my current situation and what else could be done to compensate all the time I have been spending trying to resolve all these blunders by Verizon Wireless. I never received a follow up phone call from her on Friday. This was an additional 60 minute conversation with the Service Manager.

Before getting off the phone, she put me in contact with a Service Tech Buddy. I then spoke with him for an additional 45 minutes attempting to activate the phone and to stop the power cycling of the phone to on/off before I could do anything else. We could not get it to work. I then had to drive home and plug the phone in with my power adaptor. In the meantime, he sent me a set of instructions via email to attempt reprogramming the phone to fix the issue.

When I got home, I followed his instructions without any success. I am an IT Systems Administrator and pretty adept technology wise. The instructions Buddy sent were very clear and explicit, but they did not fix the issue. So I went back to my local Verizon Wireless store on 4421 Six Forks Road Ste 121 in Raleigh NC 27609, where I was treated very unprofessionally by the staff there. The first person I spoke with for about 30 minutes explaining my issue listened to me, then told me that since I had spoken with Tech Support over the phone, that they couldn't do anything for me and that I needed to call them. I informed him that was great but I didn't have a land line to call from.

He then took me to a phone in the middle of the store and proceeded to call your Customer Service line. I spent another 30 minutes on the phone before she escalated me back to Tech Support. Once I finally got hold of tech support I had to spend 30 minutes with her going over the steps Buddy had sent without success. I asked her if I could get a replacement phone with similar model/features that I had on my current HTC Touch Pro II at the store instead of another refurbished phone replacement. She told me I would need to take it up with the store because she could did not have authority to do this.

So I went back to the Sales Rep to discuss this with him and he was very rude to me. I asked to speak with his Manager, where I was told the Manager had left for the day. He then went to the back of the store and came back with a Senior Sales Rep to assist me. I spent an hour and half going over my situation with what just transpired with Verizon Wireless and my current phone over the past couple of days. He told me there was another HTC phone that I could replace my current phone with and I went over and took a look at it. I proceeded to check this phone out for about 5 minutes and went back to the counter to discuss it with him, only to discover he was working with another customer.

Instead of telling that customer he was and had been working on a situation with me, he proceeded to work with that customer, while I stood there for the next 30 minutes. When he was done with them, he turned to me and said, "Oh, you're still here? " I have never felt so insulted. I quickly told him to order another re-furbished phone which was a 20 minute conversation. In total I spent nearly 4 hours of my life at the Verizon Store to be run around only to have to re-order a refurbished phone from Verizon Wireless Online.

On July 6th I received a phone call from Kelly, from Win-back Department. I had another 45 minute conversation explaining why I was no longer a Verizon Wireless customer because of rude treatment and no customer service satisfaction.

On July 19th I was promptly billed $135 for early termination of services, which I feel I have no obligation to pay because of your poor customer service, and rude treatment. I spoke with a person who claimed to be a Service Manager. But she informed me that she could do nothing more for me because, I had terminated my contract.

To sum up, I have been a loyal customer of Verizon for over 10 years and have never been so badly treated anywhere in my experience. I have spent over 45 hours of my time attempting to resolve issues/mistakes made by Verizon Wireless on my account without any attempt by your company to compensate or reassure me for my frustrations and time spent in the past 45 days. Both your phone Customer Service and Verizon Store Service is very lacking when it comes to professionally resolving an issue. I believe the actions of your company's personnel nullify any contractual obligations I have with Verizon Wireless.

Which is nothing like the Droid! I have paid for insurance since day one each month and I am entitled to a replacement of my only 6-month old phone. I paid a lot of money for it and I am still paying a monthly fee even though I have not gotten a replacement! Assurion told me to call Verizon and Verizon is telling me that there is nothing they can do! This is ridiculous! I want a Droid phone or a Droid X and if Verizon can not make good on the insurance claims then they need to find a different insurance office to work with that can or give me a replacement themselves!

Finally, after being transferred several more times, I was informed that it had been discovered that (in Verizon's words) my account had been hijacked and it was an "in-house" theft. They switched my account back to my phone but would only refund $150 to my card. They refused to refund the other $100. Two days later, even though they said they would refund the money, it was charged to my card anyway. I contacted them again, they refused to help in any way and I was told to take it up with the card holder.

Not accepting this, I attempted to talk to personnel of higher authority but was refused assistance from them also. My request about what was being done to track down the employee that had hijacked my account was met with the reply of I could contact my local Sheriff's office or an attorney but they would not assist in any manner and it was up to me and my card holder to get the money back.

The consequences are obvious. The amount of money $250, not being a huge amount they want to just brush it under the table. But a crime was committed against me and my family by Verizon wireless, they took no responsibility, trying to lay everything on me figuring it would fall by the wayside because of what it would cost me to follow up with an attorney. They need to be force to accept responsibility by any lawful means available. Their security is not at an acceptable level and they have to be held accountable.

I called back and the extension she gave me was not valid, however the notes were in the system and they indicated that the new phones were offered to me. The representative advised me to wait for her to call me because she said it was a policy for the managers to follow up on these things and that she would put notes into the system that said that I had called to get the new phones. I waited and waited but there was no call.

After a few weeks, I decided to call Verizon Wireless and they said they can just go ahead and order the phones for me because it was pre-approved from the supervisor as per the notes. I was out of town when I called and they offered to send via FedEx the phones to the address in Virginia where I was vacationing. I accepted and hung up. However, when I checked my schedule, I realized I wouldn't be there to accept the phones, I called right back, within 5 minutes. I now got another call center in a different city and they couldn't even find the order! After about 15minutes on the phone trying to figure out why the order wasn't there, a manager came on the phone saying that he found the order and couldn't change the address because the order was already placed!

The phones were due to be shipped the following business day and it was early in the morning but Verizon apparently doesn't have the capacity to change an order once it has been made. They advised me not to worry and just have whomever answers the door to reject the FedEx shipment. I thought nothing of it and hung up.

Two days later, my aunt called me and said she had 3 packages for me at her house and signed for them not knowing that they were for me. So then we went through another deal of having to box the phones back up and sending them back to Verizon. Seven days later, I arrived at my home to find 3 notices from FedEx for the same shipments! Apparently, Verizon messed up the orders and sent an order to Virginia and to my home address. Both were returned because I wasn't home to receive the packages in time. I called Verizon again to get the order resent and thinking everything was okay, I hung up. Three days later, I received a FedEx package and there were two phones in the box and nothing else!

Instead of getting 2 new phones in boxes with documentation, chargers, and batteries, I received what I thought was a practical joke. One phone was just that: a phone with no back cover, no battery,and nothing else. The other phone was just a phone with a battery and no back cover! I was supposed to receive two, completely in box, new phones and they sent me refurbished phones that were not even functional.

I was completely irate at this point, having all these issues and each time speaking with a different person since Verizon does not have a way of getting the same representatives on the phone! I called and spoke to a Robert who was a supervisor in the NY office. He listened to all my concerns and assured me that all of my problems would end with him. He said he would send me two new phones in the box, overnight them and I would be done with my ordeal. I waited the next day and never received the phones or even an email from FedEx, which is customary to track the shipment. I miraculously was able to get him on the phone the following day and he didn't know what happened, was extremely apologetic and even took $52 off my bill for all that I had gone through. He said he would get them out today.

The next day, I got the package in hand and when I opened the box, there was a new phone in the box, but now there was just one phone not two! So, again, I called back and tried to get Robert on the phone again but I had reached the Alabama call center this time and spoke to a supervisor named David and he said he would send out another phone today. This is the point where I decided to contact you, because I feel that there is something wrong with a company that has no way of reaching the same person more than once. I had the name of the person and the name of the call center and I still could not get Robert on the phone. I also still do not have the phones I was supposed to have in hand by May.

I sent it back to Tranzmobile and they acknowledged they have received it. The phone was never opened or activated and sent back within 10 days. Tranzmobile said that I shouldn't be billed and the order and contract would be cancelled. Then a month later I receive a bill from Verizon wireless for $70.82. I called Verizon and they said there is nothing they can do and that Tranzmobile didn't cancel the order. They then informed me the phone was activated, but when I first talked to Verizon they told me they couldn't talk to me since the phone wasn't activated and I wasn't yet a customer and I didn't get the phone directly from them.

Now they are saying I have to pay for the last 2 months even though I sent the phone back, which was never used. Also they want me to pay an early termination fee of $200 when it was their authorized dealer that didn't cancel the account. They also told me since I didn't cancel it with them I'm responsible, after the fact they told me they couldn't help me and that it was a third party that I would have to talk directly to Tranzmobile. I have made numerous calls to Verizon wireless and Tranzmobile only to get a promise that a supervisor would return my call.

I haven't received a call to this day but I still receive bills. It was not my mistake, it was Verizon wireless authorized dealer's mistake, yet Verizon says I have to clear it with them. They still claim I have to deal with Tranzmobile since it was a third party but then go on to say I had to cancel with Verizon and Tranzmobile. I feel Verizon wireless is using a third party excuse to run an unethical scam. Thank you for taking the time to read this. I hope action is taken or this problem is resolved. Amount due was sent to collections and soon to be reported on my credit report.

First, if your cell phone needs to be replaced because it is broken, lost or stolen, be careful if you report that it is broken. If you have insurance, they will charge you the $50 deductible and then tell you to ship the old phone back. If you do not ship the old broken phone back, they will charge you for the full cost of the replacement phone even though you have insurance. If you tell Verizon that your broken phone was lost or stolen, so that there is no old phone to return, you do not have to worry about being charged since there is no phone to return. As the saying goes "No good deed goes unpunished".

Second, if your phone is lost or stolen and you think that you need a new phone number to go with your replacement phone, think again. Even if they tell you that the old number has been suspended, it will reactivate itself in 30 days. At the end of 30 days, Verizon will continue to bill you for the monthly service charge for your old number. They will also charge you for your new number. In short, instead of changing numbers, insist on getting the old number to avoid being double billed.

If you cancel the old number and it is still under contract, you will be charged a cancellation fee even though your phone was stolen/lost/broken and you bought a replacement phone with Verizon. If you noticed fraudulent charges on your phone bill and you want to cancel the phone number, they will charge you a cancellation fee if the phone number is still under contract. If you ask that the phone number be suspended, you will not have any phone service. If you do not pay your phone bill, even with the disputed charges, they will suspend your phone services.

In short, dealing with Verizon is not like dealing with a credit card company. When you lose your phone or if it is stolen, Verizon does not cancel the old phone and issue a new one for free. They will cancel but charge you a cancellation fee or suspend service. If you refuse to pay for fraudulent charges, they will not remove the disputed charges even pending an investigation. Instead, you must pay or else your phone service will be canceled. Last, do not waste your time dealing with the normal customer service representatives. They have no power to make exceptions to company policy. Insist on talking to a supervisor. You may or may not get someone who can help.

This was my first phone call to Verizon. I called tech support and said they didn't know why it won't work. They called my laptop manufacture and said I needed a driver. No i didn't. I was given a pre-certified phone because I didn't call within 30 days which was 5/4 and I called about 5/13. I continued to have email problems and then screen would freeze up when going from one page to another or messages. I called and they would send another pre-certified phone, to which I told her that if this continued that I would send it back for a different phone, all together. I received the third phone this month and proceeded to have the same issues as the last phone.

I called today 7/14/10 to request a different new phone to which Shaun told me that under my warranty, I could get a Palm Pix, which is the phone below the Palm Pre. I told Shaun that why would I want a phone that is less than I had? I purchased the Pre because of its capabilities or I could pay full price for a new phone, or pay less for a pre-certified phone. He stated that was all the options by warranty would offer. I asked to speak to someone who would have the ability to offer something else, which he said that his supervisor could not offer any different that he. I told him that I was not going to accept a less phone than I purchased and would not pay for a new phone.

When that did not happen, I called on July 12. I was told that there was an audit being conducted on the credit balance due to a refund that was issued in April on a matter unrelated to the cancellation of my service. The estimated issue date is now around the first of August. Verizon has suspended the overdue portion of my bill until the end of my next billing cycle, which is 2-3 days from now. They expect payment of that $172.75 overdue. I have been waiting for 10 weeks for Verizon Wireless to process this refund. I have placed several calls and each time, I am given another reason why the refund has not been issued.

I believe this is a form of collusion between the companies to extract additional fees from consumers who now have no options of turning to companies that are free of these charges. I believe this falls under the fold of the antitrust act. I would like to pursue this as an individual with the assistance of entities such as yours. Thank you.

Verizon has been dead fast in not listening and refusing to help with getting a different phone. So my only choice is to warn everyone who is thinking about purchasing an LG Chocolate Cell Phone that they would be more satisfied if they spend a couple hundred dollars for a "Real Chocolate" that has proven itself to help mankind!

I brought the package in to my local Verizon store as instructed and the package was accepted by the sales representative in the store on June 11, 2010. He advised me that the FedEx transaction was proof of my return within the grace period. According to the terms of this purchase, I was not obligated to pay a usage bill, just the restocking fee. When I made this purchase, I asked the sales rep three times if there were any other fees. He replied no; that I was in a promotion allowing the return of Verizon equipment within 30 days with only the obligation being a $35 restocking fee.

I then received a Verizon bill dated June 7, 2010 for over $86.00 which did not even include the restocking fee. FYI, I used the device starting June 6 and ending June 9, 2010. I sent the bill with a letter of explanation dated July 1, 2010 detailing why I was not obligated to pay the charges. Verizon customer service called my home on July 9, 2010. When I spoke with customer service, I again explained my position including how the sales rep told me in no uncertain terms that I would have a 30 day grace period to return equipment with only an obligation of a $350 restocking fee. This person refused to acknowledge any such promotion my sales rep had offered me at the time of my purchase.

I am now in a dispute with Verizon Wireless. I strongly feel this company is involved with a scam, drawing customers into deals that do not exist and then billing them for charges that were never explained. I would appreciate an investigation into this matter. I am more than willing to pay the restocking fee, but nothing else. If a recording of this original transaction was made, I feel I should be privy to it as it would prove my case.

When she got back on the phone, she informed me that she applied my credits and bonus points to my account and it would not only cover my overage minutes but that it would also leave me with 214 extra minutes to get me through until my next billing cycle, begins on July 3. I was ecstatic and I could not thank her enough. She then stated that I was eligible for a free phone upgrade if I was interested. I asked if there was a charge and stated that I have had problems with my dare phone since I received it two years prior. She said no and assisted me with the free phone selection. At the end of the conversation, I review my status no previous overage charges, free phone, new two year contract and no additional charge. She said that is correct. I even upgrade my plan $10.00 additional dollars to unlimited minutes and text to make sure I would never have this problem again.

Well, needless to say, I immediately had a connection problem with my phone. I called customer service. They advised me to go to one of their stores. Well, I went to Verizon store and they told me I had to duplicate the problem. So they could either change or correct the phone. With no success, it did not happen. So I left with no satisfaction at all again. Then I got my bill. I called customer service, Karen, informed me that the credit was not applied and 50 minutes later. She told me how much to send in and that the credit would show up on my next bill. It never was applied. I called customer service again and spoke to Jennifer. She stated that only a portion of the credit was applied and that this is the only credit that I would receive due to the fact that I received a new phone.

I asked for a supervisor. Ashley #1210 got on the phone. She stated in a monotone voice (which annoyed the heck out of me) that I was not going to receive any additional credit. I stated that I wanted to go back to my old phone and my old policy. She stated, "well, if you do that then you would still have to keep the 2 years contract and the $35.00 charge for the restocking of the phone because you are over the 30 days period by 4 days." I explained to Ashley that if I was not misinformed by the previous customer service representatives that I would have never sign for a new contract or phone especially because I have no job! She stated, "just because you think the customer service representatives lied to you.." That is when I interrupted and asked her "you are a supervisor correct?" She said yes. I said, "you should never use the word lie to one of your customer." I then informed her, "I never accused your representatives of lying to me." I then reminded her that I stated they misinformed me of the status of my account. There was silence for a moment. I then asked, "now can you please inform me of how you are going to assist me with my situation." She stated, "I already have explained to you." In disbelief, I thank her and hung up.

I can not and will never understand how a company like Verizon that is supposed to be the best around could do this to their customer. How can they have supervisors representing their company like Ashley? Once Verizon has you under contract, they do not care about the dedicated long time customers. Bottom line, I am going with another wireless company no matter what the cost. I will be informing every media source that I can reach out too. Good bye Verizon and God bless you for the fraudulent acts that you perform on a daily basis to your customers.

I emailed customer service and received email after email saying to call the center which was useless. I have confirmation of all my payments which I faxed to 877- at least 5 times with no success. Wireless department is saying I don't owe them anything and my account is paid in full. Internet account is saying I owe them for my wireless payment on top of the internet but they refuse to contact wireless and confirm that my payments were made on time. It is extremely frustrating trying to get in touch with someone to actually apply my payments to the right account.

I contacted Verizon regarding the many faulty replacements phones I received and I found it extremely difficult to resolve these issues with customer service. During this time, I lost income and delays in vacation as well as distress. I still remained a loyal customer to Verizon in hopes of resolution. I even went to Verizon stores for assistance, with no prevail on several occasions. I was never told the phones under warranty would be refurbished nor under the insurance plan that they are refurbished. I was told when I bought the insurance, I would receive a replacement with the impression that the replacement was new as they quoted, what it would cost if I had to buy a new one. I had to miss medical classes to get the replacement phone.

When I arrived, I was told I would have to wait a few days to get a new one (all the while paying for services I was not receiving). I explained the problem with missing classes as I can get expelled due to being medical classes, but stressed the urgency of needing a phone for my lawyer to reach me. I asked for a loaner phone. I was told there was "no way to get a Blackberry that day", I was told it cannot happen. It took another customer to make me think about filing an internet complaint against the company. After being there over an hour, a salesperson showed up with a Blackberry from the backroom. Not once was I offered this even after explaining my circumstances.

This phone shortly broke again due to faulty software issues. They wanted to charge me $50 for a refurbished phone despite the fact that I already spent approximately $120 for insurance to date. I kept complaining and said the service I received so far is incomprehensible and want a new phone as I paid for insurance. Verizon said I can get a new phone but I had to sign another 2 year contract in order to get a new phone. This type of service was never stated in my insurance deal nor was I ever expecting to keep receiving faulty equipment as replacements. As a result of Verizon's poor customer support, erroneous billing practices that can't be resolved, misrepresentation of the service provided, unacceptable equipment, etc. I was forced to sever my contract with them and went to another service provider. I am disputing the bill that Verizon is claiming I owe them as a result of these circumstances. I do not feel the bill is warranted and I do not feel I should have to pay for services I feel I did not receive as promoted in the advertising campaigns.

"I recently traveled to Israel. I called ahead of time to transfer my phone to be used as a global phone. I asked to transfer my services over. One of my features that I pay for is to use my phone as a tether. After my conversation, I assumed that everything was transferred. When I just received my bill, it was for $10,500 and this is only for the first half of the trip. We specifically talked about transferring over all of my data services, which to me includes my tethering. This was obviously my assessment as I used it consistently as a tether.

I have just talked to customer service and to a supervisor on the phone, who have told me that there is nothing they are able to do for me. I have been a Verizon Wireless customer for many years and made a switch on the phone in good faith. At no time was I told that I would not be able to tether, a feature I regularly use on the phone. I have no ability to pay a $10,500 bill, nor do I think that I should have to. Please let me know what can be done to rectify this situation. You can reach me on my cell phone to discuss this matter. Thank you for your prompt attention. In the meantime, I am going to continue to pay my regular bill while this is being worked on. "

Assuming that I have to pay this bill, it will result in extraordinary credit card debt.

I don't think these phone services should try to make you have contracts and keep making you sign up for longer contracts! He never offered to fix my phone or help me in any way. I just have had the phone a few days. I tried to charge phone and the charger was hard to put in because you had to pinch the side to push it in the thing.

What the heck is this message and why must this happen for universal charger and the concept of having one charger for all of them is lost. Or is it just one of the gimmicks of enterprise world.

Month after month, my bill has charges for 'premium channels'. I did not want nor order as well, as some entries I could not understand. Their bill are meant to be impossible to decipher, I think. So I call just about every month and you know how long that takes? Sometimes I have had to hang up as I can't wait any longer. Each time a representative assures me they will give me credits and stop charging for extras, I don't order. Sometimes I see the credit and sometimes I don't. I have so many notes. I can't make sense out of it anymore.

Yesterday, I called again - same story. I specifically asked about a credit for $41.03 that I was due and that I saw on their web site last month looking at my bill. Well, I was on hold for over 5 minutes and she came back and said she had pushed it through and I would get it off this bill. The bottom line after that and the SHO fee was removed, was calculated incorrectly by her. I questioned it and she said oops, her mistake. So we agreed on an amount of over $51.55 less was due than was charged on that month's bill. That is what I paid, but really I don't think next month's bill will reflect the change.

I really think they hope their customers will not bother to go through this hassle and just pay whatever they ask. Also, don't think it was any 'accident' that that credit was not on my account after a bit. I don't trust them and am disgusted. I wish there were more options for me and I could change.

I have an employee come in after hours and fax that over right away. One week later, I called in to make sure it was done and they told me that that wasn't the proper procedure and that there was a POC and it wasn't myself, even though I own the company. So I said that that was irresponsible and that their supervisor should have known the proper procedure and that someone had to pay for the expense of the call, the employee faxing the agreement and the time it took. They refused and have sent me 2 emails stating so. They have no legal right to even have that number. I am contacting an attorney.

They claimed they were going to have a tech drive into my area with a droid eris and see if they had any problems, and maybe droid doesn’t work in my area. It's funny when other family members have them with no problem. I'm at a loss of what to do next but I'm very disappointed in Verizon. Is there anyone I can contact to pursue this? I asked them to use the credit they gave me for a phone that worked and they refused that too. Thanks for any help you can provide me with this. There are at least 10 family members that use Verizon and many of my friends, but I'm one unhappy customer. I'm not sure how long I have to wait to get this cleared up. Your help would be appreciated. Thank you.

They sent us to another store. The gentleman there said he would exchange it, but did not have one in the store that day, come back Tuesday of next week when he was working in that store again. We went back, he was not there and no one knew what we were talking about. No one was willing to help us. I did not want to push my daughter, she was having other problems so I held off a bit. I then asked her to go with me to the store at Tyrone Mall in St. Petersburg and tried to change it out. She called the company and had my name added to the account and said I could do it myself. I went there today, June 22, and was told flat outright that the guarantee was done and I was out of luck. I explained my situation about the two other stores and he (Dan) could care less. He gave me the name of the man who sold us the phones (Bryan **) and I called and left a message. Then I asked what store he was working that day and I got that store's number.

Bryan answered! I explained my plight and he asked to talk to Dan. Dan walked away with my phone talking to Bryan and came back and said he had to call someone else. After 20 minutes, he told me he needed my information and they would get back to me. I asked for a manager a number of times and apparently, there are none! I explained that it was due to the runaround I have been getting with "Verizon" stores and how one does not know what the other is doing. I explained that if they would treat their customers with a little respect and like paying customers, things might be better. They just look at you like you're nuts (which by that point I was). Whatever happened to customer service? All I want is to swap out a phone that is one month and 21 days old! I just feel like now that they have my money and a 2-year contract, I do not matter to them.

I called Mr. ** and Mr. ** in the Carolinas about having to service and what it has cost me. They will not return calls. Now IT/Credit/Customer Service puts me on hold and then hangs up. Bottom line, it has been 6 days. They have told all of us in the neighborhood they sent a technician out. To date we have not seen a body. Verizon will not allow me out of the contract. They just string me along until they get it fixed, in which they have no idea when that will be. Do not go with Verizon. They lie, are unethical, and above all else have no sense of urgency to resolve your problem. They are only interested in keeping your money no matter how they do it.

I called on 4/23/10 asking what that was about, as I had the service 4 1/2 years, early termination. I was told it was a mistake, and both charges would be credited, and got confirmation numbers for the credits. A month later I received a bill for $83.00 approx 5/23/10, early termination and charges for internet services from December 09. WHAT? So I call again, wait on hold for at least a 1/2 hour, and was told once again billing mistake, and will be reversed, and received a confirmation number again.

On June 18, 2010 I come home to a collection notice from IC Systems for the $83.00. I literally spent 2 hours on the phone with Verizon trying to straighten this out, as I was told this would be reversed. After waiting and being transferred to 3 different people, I was told that even though I was told the charges were incorrect, that they would be reversed/credited, I was told on 6/18/10 that even though I was told all this, that the decision was denied by a "supervisor" and I owe the money, but they never notified me of this. In fact the collection letter is dated only 3 weeks after the last time I was told it would be reversed. I was told that last July I renewed my "bundle" (I do not recall this) and verbally agreed to another year. I asked for proof of my agreement, and was told I need to talk to collections, so after I waited another 1/2 to talk to collections, they told me I need to talk to billing.

I called back to ask to speak to a supervisor to explain how they can send me to collections, without notifying me that the reversals were denied, and this is only after 3 weeks from the last call that I was told the billing was a mistake and would be reversed. I was told again, all supervisors are gone and to write a letter to their Florida address. This is insane. Who tells customers charges are incorrect, will be reversed, 2 times no less, and then sends it to collections without notifying the customer that some supervisor changed the credit.

My fear now is my credit score being affected, my score as of November 2009 was 782. I am 46 years old, always, always have paid every creditor owed, and paid on time, and now my credit will be affected by Verizon and not telling me they reversed the credit, and not giving me any proof or notification that I was under a new bundle plan for a year. Verizon basically now has the power to ruin my very good credit over an $83.00 charge, they cannot prove, nor did they tell me they reversed. I will be writing the collection agency on Monday, as I got the letter Friday night when I got home, as well as a letter to Verizon in Florida. I cannot believe this. I was told 2 times these charges were wrong and would be credited, after the frustrating experience just to talk to someone, only to be told some supervisor decided I owe it, but they didn’t tell me and turned me over to collections! This is so wrong, my credit will now have a bad mark and I had no clue this was even happening.

He advised that since we were traveling together that we can add a Global data plan on the primary line prorated for the 1 week for $29. This way, we can use internet on that phone line unlimited. So I agreed being that we are traveling together and there is no need to have 2 lines with internet and pay twice. In the Bahamas, we used my line for internet and we never used my wife's line for any internet usage or email. When we landed back in the US we called customer service to make sure they had cancelled the global data plan so we don't get charged. The representative advised that she had cancelled and we will see credits for any charges beyond the 28th of May for the Global data package. When I received my bill, it was for $1,096.75!

I called up Verizon and 1st I talked to a representative that said, “Wow, that charge is too high.” My wife’s line number was charged $894.67 for roaming. Mind you, that my bill under my number shows that we were in the Bahamas for 1 week and that the data plan was added to my line and it was prorated. The representative said that he will make the bill 75% which would be $433.00 which I still thought was unfair due to the fact that we never used the other line for any internet. He asked what type of phone does my wife have and I said we both have a Blackberry and he said that's why. The Blackberry phones automatically pick up the email incoming, so you we charged for it. I thought I had to pay the $433 because of this rule that no one ever told us until that representative mentioned it. Then I get a phone call a couple of times where the rep was trying to call me then when I call, they can't connect me to him and all they can do is email the rep. When I asked for the rep's name they would say Gerry and could not give me a last name. This went on for like 4 days back and forth.

Then I called and talk to another rep that read the comments on the log and advised that the $433 was denied and we must pay the full amount. How do you say one thing and then another thing later? So then I told her to research the account and she can see that they were no internet or outbound email usage on the line in question. That is why I had the data plan on my line to use while we were in the Bahamas. She said she will send it to the research team and call back. Same thing happens again. She would call and then when I call, they have to email her and I never get a response.

I finally called again and talked to another lady and she stated that she will put the account in dispute and they will call back in 4 days. The next day, I get a call from the 1st guy I talked to, Gerry, and he tries to explain what happened and how there was so much usage on that line in question that they could not approve it. He also mentioned that the day we left to the Bahamas, there was an extremely high usage and this one day caused the large bill. He then mentioned that if there were any programs with music or streaming, this could cause data usage extremely high when roaming.

I told them to go and pull up all the websites that I went on that line, which would be none. He then gave it to a supervisor who kept saying the usage is valid and when I asked her to provide me a list of websites or the exact cause of usage, she said we can't do that. This is where I can't understand it, “You are not able to provide me any proof of any websites or music or streaming or what caused the usage on the phone which was extremely high that one day.” She said no and said, “You have to pay the whole bill and there is nothing I or you can do about it.” She said she would be able to connect me to the financial service dept to make arrangements to pay the bill in portions. I asked her to give me the number and took her name Denise **. She would not give me a last name. I asked for id #, she said **. She then said call 866-.

Then I called that number after getting off the phone and frustrated. Then they tell me that they can't set up any payment options until the account is delinquent. I told the rep that I don't want to be delinquent and I just need to make sure that I have enough time to consult and dispute the account without my credit being hurt. They said no, unless I were delinquent, they can't talk to me.

So my bill is due June 28th and today is June 17th and what am I supposed to do? I don't mind paying the bill and that is not the point. It is just not fair and just what they are doing. They are charging roaming fees for something I was never able to take advantage of or use. If emails come automatically or streaming occurs automatically, how am I able to control that? I have set up the payment in full to go out on the 23rd of June. I am not the type of person that wants to mess up my credit and default. I need someone to please help me here. All Verizon keeps doing is pushing me to pay. These charges are not valid and I will make sure that this message will get on every website where I can post about Verizon's unfair roaming charge practices. If they knew something overseas would cause roaming charges without me accessing it, why wouldn't they tell me that when I called to activate the Global data plan and they should have advised to put on both phones.

I called the company today and asked to speak with the manager who said his name was Frank. After expressing my frustration about this, his solution was for me to do an upgrade, receive a $100 rebate, and pay the remaining balance. I asked if Verizon motto wasn't customer service. I would love to be able to walk away from this contract that I have, as Verizon service is one that I would never recommend to anyone, as I'm now forced to keep a phone that is ineffective and I would even recommend that they train their manager on what is the true meaning of Customer Service.

After 14 attempts, I was finally able to unlock my residential phone service account. That was last year. Then, silly us, we decided to change banks. Again when I tried to modify my payment methods, I received a variety of error messages, and although I finally was able to update the residential phone accounts, I never was able to access the DSL account, although I was receiving notices that it was coming from an expired credit card, when it had not been coming out of any credit card at all, but from my bank.

When I tried to access information, I was again told by error message that the service about which I was inquiring was not available in my area. When I tried to log in on my customer ID and request my password information be forwarded, I was told my customer ID was wrong on one attempt, and when I tried to re-register, I received a message that the selected customer ID was already associated with another account. You betcha, mine, the one they could not find. Finally, we received a dunning notice on the DSL account, in a notice that had account number printed on it, and a telephone number to call to arrange payment. Guess what? No such account. So we found a physical address, mailed the payment, and hired onto another DSL service. But we were still billed for services.

But on the other hand (the one that doesn't know what the right hand is doing) closed our email down, and sent pending messages into cyberspace, no "failure of delivery notice" for our friends and business associates. In our attempts to discover why we were cut off but billing continued through this month, we of course could not get that question answered because our inquiry does not fit the Verizon menu. I now owe money for lunch tickets I had cancelled, owe apologies to people who extended invitation to which I did not respond, and who knows what else. The only upside is that we learned all of this before, and not during, a family business start up. If cell phones were friendlier to people who have hearing disabilities, I would be paying my money to Net10 or AT&T and tell Verizon to take a hike. And would they care? Of course not. They are not in the accommodation business, they are not in the service business and they most assuredly are not in the communications business. They are a disgrace. I have lost friends, customers, and who knows what else. I do not want to talk to an attorney. I am an attorney, and if you think that helps me any, there is no menu selection for that.

I had previously obtained a data plan when traveling to Europe but did not do so this time because I understood that Mexico was included. I received no warnings from Verizon that these charges were being run up. When I received the bill from Verizon, I contacted their representative and they explained that I needed to purchase a data plan. They offered me a 50% credit which I said was not satisfactory. After about 30 minutes of waiting the agent went to a supervisor and got approval to credit the full amount provided I purchased a one-month international data plan which she explained I could cancel after on May 22 2010. I assumed that the matter was resolved as the agent clearly told me she had obtained approval to give me a full credit.

I then received a second bill from Verizon which did not reflect the credit they told me I had received. When we called to find out what happened, we were told that the credit was being processed and would probably show up on the next bill. We called again and were told it was still being processed but that the credit would be shown on the next bill. Then without warning, my service was disconnected, causing me serious disruption to my business where my clients need to reach me for emergencies and leaving my daughter who is on the Verizon Family plan and is on her own aa summer school no way of contacting us.

Eventually after several long telephone calls explaining the situation, Verizon reconnected the service but refused to honor the credit. They told me that the credit had been rejected notwithstanding that they had previously agreed it unconditionally. They had apparently rejected this on May 13, 2010 more than 2 weeks after I received the approval for the credit on April 29 2010. No notice was provided to me that the credit had been rejected.

After several more very long conversations with Verizon representatives, none of which were willing or able to assist, I was told that the agent who had authorized the credit shouldn't have done so. They are not disputing that they authorized this credit but believe that after doing so, they are free to renege on an agreement.

My belief (based on thousands of Verizon complaints that I've been reading about) is that she has been purposefully trained to agitate the customer in order for them to back down on their claims. After telling me multiple times that we were wrong and arguing that we were responsible for the entire bill, I felt mentally exhausted, abused and pushed to my limits. I told this person that Verizon's response to my situation could result in a class action suit against them based on the large volume of unhappy customers and ex-customers they have.

I purchased a Blackberry Tour and I also bought the protection insurance for it. Before I added that to my phone plan, I asked the salesperson what it covered. I asked him if water damage, theft, me losing the phone, even my own clumsy behavior and me dropping or breaking the phone on my own was covered. I also asked about the trackball because it was a Blackberry and the screen, if it broke or cracked, and he told me it was all covered and that if I at anytime had any issues or problems, to bring the phone back into the store and they would replace my phone with a new one. If they didn't have the phone anymore, they would go ahead and give me a new phone that was like this one as well. So, I went ahead and added the insurance.

Last week, my phone's trackball began to stick, so I took it into the store and had it checked out. They told me that it was sticking and that they would go ahead and order me a new one.

When I received my phone in two days, I noticed that it wasn't a new phone but "like new" and what was I going to do? So I went ahead and activated the phone and I could notice it wasn't a new phone right away. The buttons weren't as easy to push down, all details on the phone weren't as smooth and when I charged the phone, it had to be set a certain way to charge and all things, I was going to just deal with but five days later, the "like new" phone they sent me was broken. I couldn't start it, open e-mails, check texts, make or receive any calls and when I took the phone back, they said again that they would send me a "like new" one because they didn't have any of my phones anywhere in the area.

I waited 50 minutes to talk to a supervisor on the phone and was told the same deal. Like new is the best they can do and that even though I was told one thing, she couldn't do anything about it. I feel like I was taken advantage of, cheated, and was told a lie. A verbal agreement and contract was not upheld on their part. My entire day was wasted and I wasted an hour at the store and over an hour on the phone. I spent the greater part of the day and all morning without the ability to use my phone.

At the end of all things, Verizon is breaking the contract, charging me an amount different than agreed, and I will end up paying $360 for terminating a contract that was broken to start by Verizon when they didn't deliver the charges as promised and they are free to moved on to rip-off another client. Maybe my way to explain my cause might not be in the proper or finest way, but I hope it can be well understood by the person who takes notice of complaints. I will be most grateful if you can help.

I have two main lines and neither one works. Why are companies hanging up on us when we record, but it is alright for them to record? And, can I deduct the days my phone not working from my monthly bill? Also, why are they not authorized to speak with us when we record?

I told them that if they want me to pay the bill, I need a statement, but I refused to pay for it. They were rude and told me, "Fine then this will go on your credit report and you'll be hassled by collection on a daily basis. Have a nice day." I called Verizon back and asked if they could send me a statement detailing the charges for the amount due and they said they could not. I politely informed them that I could not pay for a service that I was never invoiced for. They said that unfortunately I would have to deal with their collection agency.

So, I know we'll have to purchase 3 new phones that can be used on my Verizon account and hope that we have no additional issues over the next 2 years. My other option is to pay the fees to cancel the contract and then the additional fees to get 5 phones with another company. I do know that they will never be able to keep me as customer and as soon as I can, I will be gone.

Back home, she told me about her acquisition. I asked her if she will be able to trade her device off before returning France. She said no and asked why. I then told her that with such a Verizon phone set, she won't be able to reuse it elsewhere since Verizon is using its proprietary protocol which is not compatible. No one ever told her. We went back to the shop and they refused to cancel the acquisition and to reimburse her. This student had to overpay for a prepaid plan. As an example, she had to pay for power wire which is always complementary to a brand new acquisition. On top of that, this a pure loss since she won't be able to make it work outside USA.

When I contacted Verizon the lengthy time after the tech had changed our lines, I was advised that they weren't responsible and that I had to pay for the maintenance call to our home, which I believe was about $75 per 15 minutes, even if it was their fault and because it was too long of a period of time when the error occurred. I argued this for weeks then gave up. In January 2010, I contacted Verizon tech department about my wireless not working and that person asked me to look at my bill. At that time, I realized I had been paying for inside wiring maintenance all along since 1988 and the tech said that he was looking at a yes/no box on the system and the box was marked "no" for having the maintenance program.

Tech told me to call consumer service and have it resolved. Therefore, when I was told a couple of years before that I had to pay for what the tech had done incorrectly, I had the "insurance" anyway and wouldn't have had to pay. When I contacted consumer service, the rep verified I did have maintenance and would make the correction on my account. So when I called tech support, they can make an appointed accordingly without charge. At that time the rep told me that because of the inconvenience caused by the maintenance issue, she was going to give me free HBO and Cinemax for 90 days. Great! Then she advised that I could save $26 a month if we went digital at our home. I asked if this would affect anything in our home and she said no.

Well, after 30 days of having HBO and Cinemax, it was turned off with the a bunch of the channels that I was used to watching prior to being given the freebies. I contacted Verizon again and was told because of the package that I got that included the HBO and Cinemax, that 33 of my channels that I had on what was called Expanded Basic was cancelled and was no longer being offered. If I wanted the 33 channels back that I had before the freebies, I had to pay more money. I asked for supervisor. The supervisor was empathic to my issues and gave us a package that included what I had previously for a year free because I gave up my rights to be grandfathered in with this "Expanded" option was no longer being offered.

During the conversation, of course, it was stated a number of times that if Verizon had done what they were suppose to about my maintenance, none of this would have happened. In April, I looked at our phone bill. I usually pay remotely and don't have the bill in front of me and noticed that the maintenance fee of $5.99 for one line and $6 for the other was not on the bill. Are you ready for this? I was told by the rep that when one switches to digital, the maintenance program is not offered. I couldn't believe it. My original call in January dealt with having maintenance and now I don't and can't get it. I asked to speak to supervisor and I can't remember his name. When he tried to put maintenance back on my account, the system wouldn't allow it. That's when he realized that I had digital and couldn't get the insurance. The rep promised he would call me back on Friday. I want to say it was the last Wednesday of April because my bill is due on the 24th and that's when I looked at the bill. Anyway, he stated he was going off on Thursday and assured me he would call me back. He never did. And not only has one one called me back, my bill is higher than promised.

I tried calling back two more times to get a hold of this supervisor but never could. Verizon lied, deceived, misrepresented themselves, and, unless I now pay for the maintenance, which could cost hundreds, I am stuck paying for two lines, when I really have one, and am paying for a plan that was offered to me that I would have never taken knowing there would be the consequences as listed above. Please help. Thank you.

Bill is higher than promised, along with the mental stress and physical stress put on my husband and myself as a result of this issue. Because of not being able to received calls on the fax machine downstairs, I would have to unplug the number upstairs and then would not be able to receive faxes on a number that everyone has for that reason. I am forced to go upstairs, which is very difficult for my husband and I have metal plate in neck due to herniated disks and husband has arthritic knees.

Return policy states that the wireless device or accessory must be in the original box with all components, in like-new condition and accompanied by the original receipt. It also states that “at our discretion we may decline your return or charge you a fee for a missing item or for items that we determine are damaged or require service.” When we went to store last night to return devices and cancel contract there was a scratch on my husband’s phone and they told us that we can not return that phone due to scratch. They told us if we cancel contract now we will be charged early termination fee of $175. I called Verizon customer service. The lady was rude and did not want to transfer me over to her manager or supervisor. She told me that her manager was at lunch. When I asked when she will be back, the lady told me that she left for a day. The lady assured me that they are able to manage their shift without supervision.

Return policy does not specify that phone must be without scratches. It says like-new condition. I asked the lady what was their definition of like-new condition. She told me it has to be same as when I bought it. Then I asked her is Verizon selling brand new phones or like-new phones? She told me they are selling brand new phones. I have been trying to return my phone for the past 3 weeks. Whenever I called Verizon they never told me I can not return it if there was a scratch on the phone. I went to a different Verizon store that is located on San Jose, CA 95129 where customer service was terrible. We waited 45 minutes to be helped and then their friend walked in and was helped before us. We spoke to the store manager and he informed us that he is unaware of his staff’s activities. We called Verizon for this issue and sent them an e-mail; no one replied to our e-mail or gave us a call in regards to all those issues.

I believe that their return policy needs to be more specific. Another thing: if they do not want the phone back due to this scratch and they do not want to cancel my contract without early termination fee, why are they misleading their customers in giving them 30 days termination notice they know if you use a phone it will not be brand new when you return but it will be like-new? We are dissatisfied with everything that went on between us and Verizon in the past 3 weeks and Verizon has not even tried to contact us to clear up all the issues. Our 30 days will end on Sunday (5/30/10) and we do not know what to do and who to contact to help us with this problem. There is no point in calling customer service again. We get one info over the phone and when we go to store it’s different. Please help us resolve this issue if you can.

From my perspective, Verizon is intentionally corroding my prepaid minutes so that I have to refill sooner than the two months. I think that this is Verizon stealing through deception. Because the beeping is annoying, I have to keep my phone switched off at all times. It not only annoys me but others also. My manager once asked me to turn off my phone since she felt as if she was in a hospital with all the beeping. What I want is for Verizon to stop stealing my prepaid minutes and robbing me of the full use of my phone. Since I can't keep my phone turned on, I don't know if someone tried to call me until I checked to see if I had any messages. Also, since Verizon uses up my minutes within a couple of days, I can't receive legitimate calls. If Verizon has been doing this to other customers, they probably have made millions through this scam.

My next problem arose with VZW over getting my employer discount because of my aircard. I was told the item I bought was non-eligible for the employee discount. I signed a year contract thinking I would receive the employee discount. After much communication back and forth, someone finally realized that Yes, I was eligible for the discount through my employer but they could not go back and credit my bill from the first month of service. I worked for the company when I signed the contract so why not! Again, after going back and forth, I finally talked with a separate manager and was told that yes, they could retro it back and credit my account. I thought my problems were solved. They weren't. I paid my bill online for my aircard in the amount of $65.07 that was the actual amount due and they charged my card $130.36. They said this was because I had another invoice due on June 8th. I paid this on May 24th, almost 2 1/2 weeks before the June bill was due.

I called as soon as I realized they overcharged me and was told the funds would be back in my account within 24 hours. I checked the next day (May 25) and still no funds returned. I called again on May 26th and was told it could take 3 to 15 business days. On May 27th, I called again and was told that I would not be refunded the extra amount they charged me. They would not credit my card back and told me that the service had been disconnected in which in fact it had not! (I paid a $400.00 deposit to get the aircard and would get this back after my year contract was up as long as they didn't disconnect it )

Now, I see that they are determined to keep the $400.00 deposit by saying they disconnected service. I was told something different every time I called. I have had cell phone service with VZW for 9 years. I am cancelling my contract for the aircard and my cell phone and going to a different carrier. It is ridiculous what a person has to go through to get something straightened out that was their error. I've read all the complaints about VZW and I have to agree with all of them. The company is milking people for all they can get.

I have tried to speak with a customer service person to see if there is away around this and no having to have this data plan on any phone. They stated no this is mandatory. Verizon is already sucking me $239 a month for 5 phones. Should I have to pay for a mandatory data plan that can raise my bill from the $239 to anywhere from $289 - $389 a month without taxes and surcharges! This is right down unconstitutional but highly expensive. In our household we have 1 income coming in.

Living off $1800 to pay all our bills is already strapping us already. No wonder people are going with other services such as Sprint, T-Mobile, Cricket, Boast just to name a few because of this price grouching that Verizon is making mandatory! Now if I am to get any upgrade and have to pay for something, I am not going to use on any of my phones. I feel that Verizon needs to be stopped! Perhaps a class action suit needs to be brought forth toward Verizon for this to make sure that customers has a right to decide what they want as far as a plan and as far as how much they want to pay. Not making it mandatory.

Please do the research and even read on the Verizon forums board how there is a lot of Verizon customers are very unhappy about this. I truly love Verizon and have been with them now for over 8 years but it is really getting out of hand with their charges and going to force me to have to go to some other carrier that I really do not want to go after. Please can you help us and many others, get this mandatory data plan stopped by making a choice if customers wants to pay for these charges or not. If you have any questions or can even help me find and obtain a class action suit attorney call/email/write me from the information I have supplied you. I really want to get an upgrade without having to pay for a mandatory charge for something I/we are not even going to use.

Thank you for your time and your cooperation in this. It will be a devastating result should I have to pay $50-$150 for a mandatory charge that I cannot afford to pay for or even use. Class action suit seems to be the best thing that will stop Verizon from forcing customers having to pay for something they do not need or use.

I asked if I could get 1 year pricing on a new phone because I was only a week away from 1 year upgrade. The lady over the phone informed me that both the phones were still under warranty and I could go to my local store and get an exchange just in case both our phones just "happen" to have the exact same problems (freezing, unreliable calls and "pixilated screen"). Well, I took the phones to my local super Verizon store and they said there was nothing they could do with the phone because they were so old.

Well, I was obviously frustrated, I called the Verizon support line back and got another employee and they told me the same thing. Luckily, the man who helped me on this was able to speak to the store manager and see what they could do. He comes back and tells me, oops! One hitch, they now can’t give me a new phone because the Motorola Q is no longer being produced! So I ask if they can give me a different phone and they said that they would be able to give me an HTC equivalent, which was fine with me as long it wasn’t a Q. So I go back to the store and what do I get? "Sorry, we can't do that". I called the Verizon support back again and the man finally talks to the manager and was able to give me 1 year pricing on a new phone (My EnV Touch).

However, another hitch, my 2nd line, which I got the same day as my first one, is not upgradable yet. That doesn’t make much sense does it Verizon? They would not give me 1 year pricing even though I was willing to spend another $200 on the phone I had just shelled out for. Fed up, I sent in for a warranty replacement on my 2nd phone because that was all they could do for me sense they didn’t have a Motorola Q there, even though I was promised a HTC replacement over the phone from the store. I waited 2 days and I received my new Motorola Q in the mail and sent the other one back. No problems there, but the phone still did the same old thing as my last (frozen, pixilated, shut down randomly), just as I had predicted. I went back to the store and finally reasoned with them to give me another EnV Touch. I shelled out $200 for that and was on my way.

Two days later I received my new EnV Touch and a replacement mailer package to mail my old Motorola Q back. On the package, there were instructions and a shipping label with a tracking number on it. I wrote down that number ** and sent it to a shipping reciprocal on January 27th, 2010. On February’s billing cycle, my bill was unusually high. I noticed there was an equipment charge for $79.99 on there. I am wondering how they calculated it so fast, seeing as I sent it at the end of the month on January. I called the Verizon Support at *611 and got a hold of someone that informed me that they had not received my package in the warehouse. I understood the matter and the service informed me they would send out a request to look up the package to the warehouse by mail, as they had no form of phone contact to the warehouse and that it would take a week or so to get back at me. Satisfied with the service, I was to call back in a week.

After the phone call during my daily commute, I noticed that the facility that I had deposited the box was physically missing. Concerned, I contacted FedEx directly about it. They had no Idea where the box went and they had no intentions of doing a recovery on the packages. This was very concerning considering not just my valuables were in it, but other peoples too, which they are now lost possibly forever. A week passed and with my new information, I called again. The lady I spoke with said that the mail got lost rarely and I should try back later. But I was not going to let her go so soon. I requested to speak with a supervisor, but she hesitated and kept talking me out of it until I explained that the box was physically not there and that the tracking number was never registered. After I did get a hold of a so called supervisor, she informed me that there was nothing they could do about the fee and that it was the warehouse’s job to return the fee, and that they could not contact the warehouse directly and I would just have to wait for a response. She sent another form out to the warehouse for a search of the package. I knew well that the package would not be there, I just wanted the credit.

I waited approximately another two weeks and called back. This time I spoke with a man and he informed me that the warehouse still has not responded. Knowing already, I requested to have the $79.99 credited my account. FedEx not being responsible with their mail is in no way my fault. I have done my research with FedEx and Verizon, how they have a compact that if FedEx loses any of Verizon’s property, they have to pay for it. Now, the box being physically disappeared is enough proof of FedEx’s responsibility for my package. This person tried to tell me that it was my fault the package was lost if I even sent it in the first place. I was very frustrate at this commented proceeded to tell him what I knew, he choked up over it and said that he knew that and that’s what I was trying to tell you. After that, I spoke with another supervisor who actually understood that the box was gone, and that it was FedEx’s obligation to pay. She sent out a third letter to warehouse and said that she would contact me in a week whether or not there was any news on my account. I took her word trusting she wasn’t just saying this to get off of the 45 minute phone call and hung up.

A week rolled around two weeks rolled around 5 weeks rolled around. Where was the supervisor’s phone call? None! My late fee was waived so I knew they were working on it but that $79.99 was still on my bill, for a $10 phone. I called once again and a man answered. He told me that in fact, no forms have ever been sent out from my account. My blood pressure rose to an all time high with this news. Either he was new and didn’t know how to check, or none of the past employees have actually helped me. After explaining my situation, again, he sent out a letter (again) to the warehouse, and supposedly FedEx headquarters. I am seeing a trend. It just keeps getting better.

I have not changed any terms or features of my existing wireless contract. I would be in no different position after replacing the stolen phone with an identical phone on the same existing phone number on the existing wireless contract yet they will now charge an additional $9.99 per month for a data plan that I do not use or need because under the policy they adopted on January 18, 2010, I activated a new phone and are now required to have a data plan. I have not changed any features of my calling plan. This new data plan requirement for a newly activated phone constitutes a change in my contract terms.

The vast part of the order is charged against my credit card. They refused to make the refund until after FedEx tries to deliver the order three times, sometime in the future when Verizon receives product, giving them an interest-free loan for an indefinite period of time while I have to pay interest on the same amount.

Then Verizon said they would send us a different phone, the Verizon Intensity. When it arrived, it didn't have a cover for the battery. I called and waited over one hour for a supervisor. The supervisor never came on, and the service representative said she would send us a "brand-new" phone. We received it today, and it is not new; it is another "pre-owned" phone. We've had 5 phones since July.

When I activated it, I wasn't aware that by this being a new phone instead of the previous refurbished phones, my contract was extended for two years. It was never mentioned to me at all. When I charged the phone on 5/7/2010, the new phone also became very hot. I was told that if I have any problems they would replace the phone with a new one. I called in on 5/7 and told the agent of the issue and what I had been promised. I was asked what type of phone I wanted and advised I would go to the local store and look at the phones and phone in. When I phoned in, I was basically given the runaround on 5/14 and transferred to technical support. The gentlemen advised me to go to the store which I had made three trips already and let them check the phone out. I had already had three new batteries and two new phone charges and the issue was still at hand. I called to speak with a supervisor and was told they were busy and would have to call me with the hour.

After more than two hours had passed, I called back and after an extended hold, I spoke with Heather. She was the one who had advised me of the unknown contract extension and also suggested I go to the store to have the phone looked at. This was an issue for me as I had already done this before. I found a ride and did go the the store but the greeter advised me that customer service had already stated I would be coming in and all she could do was check the phone to see if it overheated as Mark had already phoned in.

I sit there for about 25 minutes with the phone charging and the agent did note that the phone was warm while charging. It had not reached the hottest level as the charge wasn't complete but she advised she would note the account of her findings. She took my phone and disappeared for about 15 minutes then returned and said she updated the software and it should hold me until I speak to customer service on Monday.

When I got home, I phoned customer service again only to be humiliated by having to tell the story over and given choices of phones then told that the supervisor said they wouldn't be able to help me at all and I would need to send the phone I had back in to void the contract extension. She said I had a new phone and that was it. She suggested I go back to the store for a replacement but advised she wouldn't be assisting me further or sending me out a phone until she received the phone I received on 5/5 first.

Basically, I'm still at square one as the supervisor Heather stated she wouldn't be in until Tuesday to assist me as I spoke with her while at the store and her options were to send me a replacement that wasn't as compatible and extending my contract for a year. I don't have a problem being contacted by an attorney as this product is a hazard. In the meantime, I have another year on the original contract and two on the one I unknowingly extended and don't have a useable device. However, I am still billed monthly with my cell phone plan. I was inconvenienced by this company due to a defective product they sell. I lost time from work due to the stress caused by them and suffered health-wise due to increase in blood pressure from the stress caused by them. I had to use fuel to make four trips to the store to try to find a phone I could replace the faulty one with and to get this matter resolved.

Excessively higher than necessary cell phone bills. Being forced to pay an additional $9/month for internet service I do not want!

I called the 800 number again, and a lady named Brittney said she would find out when the check would be issued and would call back the following day. I am still waiting for that call. The next step was to return to the store and talk to the manager. He was "in a meeting" and couldn't be bothered, so the lady who greets everyone at the door took over the task of trying to resolve my problem. She contacted someone who told her that the check would be issued after 90 days, which they said was March 31, 2010.

Actually the 90 days was up on March 15, 2010. As of this date, May 14, 2010, I have received nothing, except their billing showing I have a $121.66 credit. They charged for 1 day usage. I hope I can get some help to resolve this issue and have my mother's money returned. I thank you in advance for your help.

When I got home, my bill was $1,200.00 and they told me that my phone wasn't compatible for the country (so why selling a phone that they are not sure). So they would do anything for me, I was stuck paying the bill. Back last month (April 2010), my husband went for a business trip to Lebanon and guess what, same thing, he couldn't use the phone. No email access at all, again. Well, my bill for this month is $1400 dollars and they won't do anything about it again, even if is their fault again. So I just want everybody to know that all those plans that are selling are not true. Watch out. I can't wait to finish my contract and dump them. We buy these expensive phones so we can use it... and we can't

This hurts so much. I saved for 2 years to replace my phone and this happens? I guess Verizon isn't the company I thought it was. They could have worked something out instead of the attitude I received. I lost my rebate which is basically an entire electric and heating bill that I cannot afford or get help with. This was a huge loss.

In other words, Verizon will not be able to provide you service when you leave. But they still expect you to continue paying for that service. Or else pay an early termination fee to be released from the contract you can no longer use. And the company is right--I did sign the contract, so I guess that means they've got me. I won't make the mistake of signing a contract again with Verizon, though. Its rigidity and lack of consideration for customers who will be unable to use the service they're paying for makes me not interested in doing business with it again. I will be back in the States in a year or two. I will not be using Verizon Wireless again for any reason. It managed to get its $105 early termination fee out of me. But it will be Sprint, T-Mobile, or AT&T instead that will be the recipients of my future $800-$900 a year in broadband subscriptions for the next 5 or 10 or 20 years. I hope you'll consider one of those other carriers, too. Find a company that wants to keep you as a customer long-term. Verizon apparently just wants to make a quick buck. Here's hoping the company enjoys my $105.

I called over manager, showed her some yellowish circuit in back and she confirmed, "You got it wet." He told me to ask my friends or family if they have an old phone I could use or for $199 they'd sell me a refurbished one. I told them, "Don't insult me." I left the store. My brother looked at phone, pulled off battery, waited 30 seconds, put battery back on. Bluetooth works fabulous. I sold my Verizon stock the next day. I lost the use of bluetooth while driving. I was insulted in the store, accused me of getting phone wet. After I explained I didn't, they kept insisting it was my fault for getting phone wet in front of a store full of customers.

After spending two hours on the phone with a rep, I was told that incoming calls have always been counted against my minutes. But this is just not true. My phone bill over the last two months has gone from the slightly unreasonable $200 range to the $400. This is after instructions to my wife to not use the phone after 7 pm. But with other individuals contacting us, it is pushing us well over the minutes limit. This is unfair because it is only a recent change that Verizon has begun to charge for the incoming calls and failed to warn me, a consumer, that they were going to start.

Again, after a long time on the phone with Verizon, they agreed to change my plan (which means a higher base charge in future months) and alter my voice charges by 40%. (However, my bill has yet to reflect the change). I am stuck, at least for awhile, but I will be looking into finding forums like this and complaining as loudly as possible to as many people as possible. And for others, do yourself a favor and find another company as soon as possible. Avoid Verizon because they truly are an unscrupulous company.

Here we are in May 2010, and I receive a bill for internet services for $99.54 which I didn't have. I contacted Verizon again on 4/12/2010 and spoke with several different people which included Mr. H. He told me that this bill was in error and should never have sent to me. Apparently when they cleared my account, they assigned the account number to someone else and did not include that person name. In other words, it was misbilled, but it would be taken care of. Because of someone's failure to follow through with taking my name out of their system, I have received a letter from a collection company, an alert from my credit protection agency, stating that my credit file had been changed.

Equifax has listed this bill as "Rate/Status: Bad debt; placed for collection; skip - Account Closed at Consumer's Request - Charged Off Account." None of this is true and should be taken off my record because I never had the account/debt. Transunion has it as a new account with a balance of $99. which is not true because I never had the debt. To date, 7 May 2010, I am still trying to contact Verizon to get this issue resolved.

From the beginning my Droid was not working properly. It dropped calls, it was difficult to answer because the key pad wouldn't work well or at all, finally I could make a call or receive a call but the other person couldn't hear me at all. So I called customer services and they sent me a refurbished phone. The second phone the screen would go black and I couldn't get it to come back on. So I called customer service and they sent me another refurbished phone. The third time I couldn't make phone calls at all. If one came in to me then I could answer but it was cutting out so badly they couldn't understand what I was saying and then the call would just drop. So a few days of that and number four phone was ordered. I got it and took it to the store to be turned on and the agent said, "This phone doesn't work." He called Verizon and they said they would send another refurbished phone.

Oh, by the way I also paid $119 for the insurance on the phone even though the phone is under warranty. Ok, now I have a phone that the touch pad is not working at all. It drops calls and I can't call them back. I took it to the corporate store and the store manager says that they can give me a new downgraded phone, or they can let me change to another phone but I would have to pay for it. ($130). I would be glad to pay for the new phone if they refund what I paid for the Droid.

I have had lost work time because it takes 1 to 2 hours every time I go to the Verizon store. My phone is my only home phone and it is also a crisis line for my business.

I went into the store last week. I told them the phone that sent me didn't work. They said we would let you trade it for the blackberry or palm. I asked about the HTC droid and she said I wouldn't like it. I told her on every droid I found my friend said my voice sounded muffled. I tested the HTC droid and it sounded great. She said It wouldn't be a good choice. I only had a choice of palm or blackberry. I had to choose the storm 2. It's lags and lags when I visit Facebook and I live on Facebook. When she exchanged the phone, I felt like I got ripped off. I paid full price for the droid and the blackberry was a lot cheaper. I felt the store exchanged it instead of returning it because I asked about getting my wife a phone too. I felt ripped off twice. I really liked all the things the droid had but not the problems. I would consider the Droid Incredible. The blackberry is nice but slow and I have to wait. I got spoiled with the droids speed. I paid for a droid and I have bad feeling now. Me and all my family have been with Verizon when it was get over 17 yrs ago. I have never I a problem with Verizon and hope to continue with you guys. I would like to check out the droid incredible. If that is not something that you cant do I would prefer to let me out of my contract so I can go to AT&T. We are close on our contract being over on most of our 5 line. Verizon has been fair in the past.

When I called to let the company know I turned the phone at their store, they treated me as if I was not telling the truth. However, I returned to the store and the store had the phone and never turned it in, saying it doesn't handle equipment. Verizon acted as if the customers should know how their various store set up operate, which stores are direct stores or off-the-beaten path stores. How ridiculous. Verizon is trying to charge me $400 for phone I spent three times less for in the first place. I will never do business with this company again. I will make it my mission to encourage others by any means necessary to do likewise.

I have only had my droid four months and it drops every call I have. They have sent me a "refurbished" phone, a new battery, updated it 3 times in the store and restarted it 2 times over the phone. Each and every time, it "gets worse. " Finally, I was told "if I have long hair, my hair is more than likely pushing the mute button. "Seriously, is that a joke? Why 1. was I not informed of this when I made the $200 purchase or 2. given a refund?

I have spent numerous, countless, endless hours of aggravation to no avail. My husband is due for an upgrade and will be switching companies due to this experience and the employees at Verizon could care less that they were going to lose a customer, in fact, they were more than willing to cancel my contract (I suppose the money for canceling my contract is more important than the return of investment of keeping a customer).

Quite honestly, I think when I originally bought the phone I was given a refurbished phone and didn't know the difference. The one sent to me was in a box like the original one I bought except, the only difference is the work order said "refurbished." I think this is a huge scam on Verizon's part, shame on them for treating customers in such a way, and in the end this poor ethics will come back at them. Every time I attempted to contact a supervisor, I kept getting a sales rep that insisted another "update" would correct the issue, that and cutting my hair or pulling it back.

Rather than spending numerous hours in uneventful efforts, I would rather assist others not to err in the same way I did by forewarning them... after all, I am "stuck" in a contract until 2011 and I can't talk to anyone because my calls drop, so I may as well write about it! Extreme frustration!

Carol was less than helpful and more argumentative than customer service focused. I am not a customer and now I will never be one. It almost seemed like she took some level of satisfaction in knowing that I was afraid of what they were capable of doing and I could do little about it. I did call the police to make a claim. If you have utility wires in your yard, it seems like you can have any random field tech enter your gated yard or property to perform work not related to your home or utilities. I hope you do not go into your kitchen and see a strange man staring into your window like I did with Verizon claiming they have the right but not the courtesy to let you know first.

(1) When you are calling, you can't use data plan. But lots of other service providers allow you to do that.

(2) Verizon claims they have good coverage, but they don't. Ironically, they were better 5 years ago, when we joined them. Paid much more than T-mobile then for better coverage. But these days, Verizon's coverage is a joke. My calls are easily dropped twice on my way to work (15 minutes drive). I guess that is the result of their cost cutting. Victims are us, customers. Stay away from them.

(3) Verizon's billing is a mess. They charge you for anything that is not clearly stated (intentionally confusing to boost their pitiful revenue).

(4) Calling them means waiting on the phone and wasting your life. So don't join at the first place. If you are one customer of them, as me, quit as soon as possible.

(5) I once got charged for their billing information from their website. How ridiculous is that.

(6) Stay away from Verizon!

Here is an episode of what happened today: Verizon should end up in a ditch with its horrible customer services. I finished talking with technical support Demicia and Cindy (who was supposedly leader of the team), and felt very insulted. I paid for the data plan, but have to be charged for instant message. After the first time, I used that sneaky interface, which was pre-installed, I was charged for $15 ($0.20 per message). I think I am entitled to get back that amount, because they designed the interface to confuse its users. As a credible business, doing things like that really drives people away. When customer pointed out their confusing interfaces and giving apologies by customer services is a joke. Show some respect to your customers. You can't make the message clear, credit back the charge for the first time to show your incompetence.

I received a bill for termination fee. I thought it would catch it to return, and I didn't do anything. I received a second bill, and now for $295.38! Then I received a phone call about the bill. I called Verizon in AZ and was told I would still be billed for "usage," even though I never even got to use the USB. I was told I was supposed to contact the store within 3 days to verify it didn't work. (I wasn't in Florida that long.)

Then Ahad said I was supposed to let the Naperville store figure out it was defective. So Verizon made a mistake and charged me a termination fee. They also sent two letters and made 1 phone call. And I'm supposed to pay them $85.

I believe I should have the total bill wiped out, since the service was never used. I believe Verizon should apologize that they made a mistake and charged me a termination fee. It seems like they are saying "Oh, you made a big mistake by not bringing the USB card back within 30 days, and we have to punish you. But we're OK for making a mistake, because we are a big company and we have rules."

We call Verizon and every time we call, they say dial *228 and it will improve our signal. We've been doing it constantly since we got the phones to only get same results. We kept thinking things would get better but no results. I guess as long as they can't hear me, now things will never change with this company. I ought to sue them for false advertising. We don't dare get rid of our phones because we are afraid if we do his mother will need us. We would get another company but we are afraid we will have the same problem.

These companies think they have us over a barrel and I guess they do. It wouldn't bother me if we only wanted the service for pleasure, but we have it out of need. We have to pay for both cell phone service and land line services When if Verizon stuck to their pledge that they offer better service than anyone else we could believe them. They think they are so important and all they are is a big joke. Can you hear me now? Verizon doesn't!

My last payment was March 29th in the amount of $135. As told by a Verizon representatives, when I call to ask what the payment was (on my birthday, March 22, 2010). The most current billing did not reflect this payment. The cell phone is the only telephone I can or want to afford as a senior (75 year old). I cannot understand why there is such immediate harassment.

It does not matter that the usefulness of the phone is of poor quality but I recognized my obligation and was trying to meet it. In summation, the account is not past due, perhaps, according to the company's billing there is still an outstanding balance which I feel could be reflected on the next bill. In spite of the fact I am not satisfied with the service, I am will to "ride" out the two year contract and call it a day!

We called back and after getting the runaround, finally were able to speak with Rayna (supervisor in Tucson, AZ). Everything was set for the $74.99 (she was not able to apply an online rebate), with about $15.00 of taxes and fees. We have never received a correct bill with these charges. We have tried working with them.

We filed a complaint with the Better Business Bureau. We have tried working with Terri (Verizon) about the BBB complaint. She has been unable/unwilling to actually work with us. She just maintains that there is nothing she can do. Verizon maintains that we are being charged $99.99 and yet we have never received a bill for that amount, it is always more. We would like Verizon to stand by their advertising and correct our account to reflect the original advertised price.

We are trying to figure out what kind of credits we will get in our next bill, the final bill, but were told there would be a small credit on the ** line only because the ** and ** lines are "suspended", not "disconnected". I went back to the Verizon store in Commons yesterday and verified that these two lines should have been disconnected. But John said that his system shows that it is suspended.

We called customer service multiple times and they insisted that they charge for a whole month even with one day of service. We could have switched to AT&T at the end of the previous billing cycle, when they told us there would be about $70 of early termination fee, if we were told that waiting for a few days after the two-year contract would be even more costly: A whole month of charge!

This is not the first time Verizon Wireless inserted hidden charges. Every time, it took me hours of my working time to argue and seek for justice. I've complained to their customer service too many times that their billings are unreasonable, but never got any response. I hate Verizon Wireless. If there is a forum that everyone reads, I would post my experience there so that the whole world would know.

I am a busy single mom with two kids. Taking away my working hours means that I had to work overtime on weekends to make up my work. The mental damage is big. I hate Verizon Wireless, if you'll allow me to say it again and again. I can't find the address of their customer relationship department to write a complaint to. The customers are just a piece of meat waiting to be devoured by Verizon wireless.

I immediately called them upon receiving the bill to ask why it was so high. They said that numbers were being called outside of the local calling service, that were being charged at up to .21/minute instead of the flat rate of .09 per call. I asked if they could provide me with the numbers being called that were hiking up the bill, so that this problem could be avoided in the future. Verizon said they could not provide me with that information. I asked why not, knowing in the past phone bills sent to customers had an itemized breakdown of all calls made. I was not happy with that response and reminded them to make sure my service was disconnected on August 17, 2009 (the day I was moving).

On Sept 3, 2009, I received my last bill from Verizon. This time my bill was $265, about a 300% increase in my regular phone bill and almost a 100% increase since the last month. This did not seem correct at all, especially since the high bill from the previous month prompted my household not to make any non-local calls. I immediately called Verizon that afternoon of 09/03/2009 to dispute the charges and to officially request an itemized breakdown of all calls made for the 7/28/09 bill and the 8/28/09 bill.

I said I had every intention of paying the bill, but I must make sure that all the charges and calls made were accurate. I even changed my billing information with Verizon that day 09/03/09 so that they could send me the information. They said they understood my concerns and would send out that itemized information immediately. After my call, I sent out a check to Verizon, in good faith towards settling the bill, of $75.00 which Verizon cashed on 09/09/09.

On 09/16/09, Verizon sent out an itemized bill for the billing date 05/28/09-06/28/09. This was not the bill information I requested. On the bottom of this itemized bill was the date 09/03/09, confirming the date of my first call to Verizon. Upon receiving the wrong itemized bill, I called Verizon on or around 09/20/09. I told them again that I wanted to settle the bill, but they must send me the itemized breakdown for 06/28/09-08/28/09 to validate the accuracy of the bill. They agreed to send out the right information. They did not. In the month of October, Verizon sent to me the same original bills for 7/28/09 & 08/28/09.

These bills provided only the number of calls made, at a certain rate. Nothing containing the itemized breakdown of the disputed bills. To this date 04/19/2010, Verizon still has not sent me an itemized breakdown for the bill dates of 7/28/09 & 8/28/09. I called Verizon again two times in the month of October and then again in November. I talked to a Verizon representative in November, once again stating my intentions of paying the bill in full once I could validate the disputed charges.

I sent out another check towards the bill, in good faith dealings, for $30.00 that Verizon cashed on 11/3/09. Then in November 2009, sometime after I spoke with a Verizon representative and after they cashed my check, Verizon maliciously charges off my debt and calls it uncollectible, regardless of my numerous attempts in good faith to resolve the bill. I only found out they had charged off my debt as uncollectible on 03/25/2009.

Never in my conversations with Verizon reps was I informed that I was a hostile customer who had no intentions of paying the bill. As a consumer it was my right to investigate and request information regarding two bills that were over a 100% increase from previous bills. Verizon maliciously crashed my 805 credit score without my knowledge, just because I questioned the validity of their bills.

Usual protocol for companies, especially for good customers, is at least six months before reporting a debt as uncollectible to the credit bureaus. I have since talked to them about this issue and they refuse to reverse their inaccurate report to the credit bureaus. This is clearly a case of a huge company trampling the rights of honest consumers who cancel their service and question their bill. Shortly after inaccurately charging off my debt, Verizon sends my disputed bill to ERS Solutions collection agency. On 11/23/09, ERS Solutions sends me a notice that my debt has been sent to collections.

I never received any alert from my credit watch company, Identity Guard, because Verizon fails to report that my debt is now being sent to collections. Upon receiving the notice from ERS Solutions on 12/01/09, I immediately called the company to dispute the debt and inform them of the failure of Verizon to send me an itemized breakdown of the disputed bills. On 12/07/09 I sent out a certified letter, officially declaring in writing, that I dispute the charges with Verizon. Again, never being informed that Verizon has already charged off my debt and damaged my credit score. On 01/08/2010, I sent out my second certified letter to Verizon/ERS due to no response from my first certified letter. Once again I stated that I would love to settle the debt once Verizon provides me with the itemized breakdown of the bill.

Then on 02/09/2010, I filed an online Consumer Complaint Form with the New York State Consumer Protection Board, because I thought my rights as a consumer were being violated and that Verizon was trying to shove a $335 bill down my throat. The NYS CPB then gets in touch with ERS Solutions. Finally, on 02/23/2010, Nicole of ERS Solutions calls me on the phone about the bill. I explain about the lack of disclosure by Verizon to provide a detailed itemization of the disputed bills. Nicole was very nasty and stated, Verizon says the bill is the bill and they don't have to provide you with anything else.

I'm sure this conversation is on record with them. I said then that I still dispute it. The next day ERS Solutions gives my case back to Verizon who turns it over the next day 02/24/2010 to Afni Collection Agency. On 03/03/2010, I received a letter from Afni collection. Then on 03/04/10 the NYS Consumer Protection Board sends me a letter stating that they believe the matter has been resolved. On 03/11/2010 I sent out my third certified letter, this one to Afni, that once again stated my desire to pay the bill and my discontent in Verizon to provide me with the itemized bills in dispute, therefore making me question the validity of the bills.

Finally on 03/25/2010, I discover Verizon's actions of wrongfully reporting my debt as uncollectible while I research my credit score online. My calls to them since have been unproductive. In their eyes what's done is done. They still want their money, yet still have not sent me any itemized bill breaking down the time periods from 6/28/09-8/28/09 on a call per call basis. I still have no way of knowing what phone numbers were called and at what time. According to Verizon I just have to accept the $335.00 in increased charges.

I hope that in this consumer complaint report I have stated my case clearly. Since 09/03/09, I have disputed Verizon's charges and requested a full breakdown of the bill for verification. To this day, once I am provided with the information for verification I will settle my debt with Verizon. I believe that Verizon acted aggressively and wrongfully, in a time period of only 90 days to report my disputed debt with them as uncollectible with all three credit bureaus. I, as a consumer from 09/03/09, acted responsibly and in good faith to resolve my debt with Verizon. Having an 805 credit score, I would not act negligently and dispute a bill only if I thought that a 100%+ increase in my bill was questionable. I truly am at the mercy of the credit bureaus now with this dispute.

I honestly believe Verizon went out of their way to damage my credit score and never notified me of their decision to consider my debt uncollectible. From all the documentation that I have kept, you can see that I acted appropriately, and in a timely fashion with Verizon, but they instead wanted to crush my future credit. Only a reversal by the credit bureaus will validate my rights as an honest consumer. Leaving my credit score at the current state will seriously affect my ability to get a loan, credit card, even medical procedures on credit. Big companies like Verizon should not have this type of godlike power over their customers who dare to question them. Not only have I contacted their office, I have sent certified letters to the major credit bureaus asking for a credit file investigation request hoping for some kind of reversal of credit. I also have sent an online consumer fraud complaint to the Federal Trade Commission Ref.

Numerous calls to Verizon did not get me anywhere. I finally paid the fee to the collection agency in the amount of $374.00. I asked for a verification letter. I have never received it after several calls. This has brought my credit score down to 687 which means I would have to put 20% down for the mortgage. I am very dissatisfied with Verizon. I am thinking of switching to another provider after all these years.

A second issue is that because of this "trust issue" we cannot go into any local Verizon wireless store and receive any service at all. Last May, shortly after we moved here, we had an issue with one of our phones that was still under warranty. We went into a local store and were told because of this merger they could not service our phones and we had to do it all online. We had to wait 2 days to receive a replacement phone. We now have another phone eligible for an upgrade and figured it had been a year so by now the issue with the trust market should be fixed, well I guess not. We again went into a local Verizon store to purchase a new phone and again were told we cannot get service at any Verizon store. We are forced to do everything online!

Again this issue with Verizon has been going on for over a year. I have called and talked to numerous individuals at Verizon and have had no satisfaction. I do not understand why they just cannot cancel our current contract, set up a new one with the new local phone numbers. I suggested this and was told I would have to pay a cancellation fee for each line! Again this is not my issue, it is a Verizon issue. Why would I pay a cancellation fee to cancel one account only to set up another? I do not want to go to another provider as we have been satisfied with Verizon up to this point, but find that they are now willing to work to resolve this issue. Anyone who lives in the Ohio area and wants to call us must still pay a long distance fee because we cannot get a local Verizon number. Also, we have to wait to receive any type of service on our Verizon phones as we cannot go into anyone of the 30 Verizon locations in our area. We are forced to do all dealings with Verizon over the phone or internet.

I went to a Verizon store in Tampa, FL where I live and had the rep change my phone back to the Palm Centro because I needed a phone and the Palm still worked. The rep at the office reactivated my Palm phone. At that time, he did not mention that he would also be adding on the $40 data package. After that switch was made, my next bill was $100. This was because they had put on a $40 data plan (corporate plan) without saying anything to me about it. I called customer service in March 2010 and was told that the data plan was put on because the Palm is a smart phone. I said that I was not advised this when I switched back and that I did not want the data package.

The rep told me that the Palm Centro was not one of the smart phone required to have it because it was a phone available before Verizon made the policy that smart phones had to have a data package. He removed the data package from my plan. The rep told me that I would still have to pay the $100 for the month, but that the extra $40 would be credited towards my next month's bill. It showed that I did not use any KB of data and that is why he was able to credit the full $40. I paid the bill for $100.

Today, March 16th, 2010, I looked at my newest statement online. The bill showed $171.61 due. The breakdown of the bill: $15 for monthly access charges (due to the $40 credit from paying $100 the month before) and $146.81 for data charges. It showed that I had used 9,787 KB of data. I called into customer service. The rep was rude and very unprofessional. He did not show any empathy or even verify my information, like address or name to make sure I was the account holder. I disputed the charges, I did not use the Internet and incur that data usage. He said there was a record that I used the Internet on March 13th, 2010.

I asked the rep to tell me when it showed that I called to have the data package removed. He said, "March 12th, 2010." I told him that it does not make sense that I would call March 12th to have the data package removed (which allowed for Internet usage) just to use the Internet the very next day and be charged a huge amount per minute. He said that I must have used the Internet or someone else did, because his system showed activity. He was rude and showed no empathy. I told the rep I wanted the charges removed, I did not access the Internet, I cancelled the package for it.

The rep tried to compromise by saying he would give 35% off the bill. This was not acceptable to me. I asked for a supervisor. He transferred me to his supervisor, Joseph. Joseph was rude and showed no empathy. He said that his system showed usage and that I must have used it. He tried to compromise by saying he would retro back a $40 data plan (corporate plan) and charge me that in addition to my regular calling plan. I said that there is a $30 data plan, why wouldn't that be charged instead of this $40 corporate plan?

Joseph told me that I had the corporate plan before and that is why he is choosing that plan. I told him that it was only the corporate plan because my previous phone died, and I went back to the smart phone. That the issue was supposed to be fixed the month before. Joseph said that this was all he was going to do for me. This is unacceptable. I have been a customer of theirs for over five years.

When I originally started my plan, it was with Alltel, and my plan included roaming charges. When Verizon bought my service, I was never informed that my plan would no longer include roaming and that I would be charged from roaming when in the USA. Brenda told me that the charges were valid, even though I explained that they were not even legal, and that they would only be able to credit me the roaming charges if I changed my plan to a Verizon plan which would cost me a month for the same features that I had before.

I then asked to speak with the supervisor and was transferred to Tameka (ID #**) who said that the charges were valid because they were not able to find anything on my old plan stating that roaming was included. I am positive that roaming was included because I travel so much and I was roaming all the time on the Alltel network, and not once was I charged for roaming. Tameka told me the same thing that Brenda did, that I would have to change my rate plan if I wanted the $128 credited to my account.

These charges are illegal since I was not informed of them beforehand and I refuse to pay them. Telephone companies should not be allowed to take advantage of consumers and bill them whatever they want without any kind of warning first. I refuse to let Verizon get away with their unethical and illegal conduct, and will take whatever steps necessary to stop them.

I made the purchase and went on my way, after being assured numerous times that this was not going to cost anything more than my last phone. The phone is an LG Chocolate and I liked the flip phone design. Then, my first bill arrived and it was way more than my previous bills. I spoke to Verizon and was advised that the charges are for transfer of ringtones. I thought the ringtones were mine because I made a purchase. I was told they are not transferable. This was in conflict with the young man where I bought the phone.

I talked several times to Verizon and they finally agreed to reverse the ringtones charges. But I was admonished by several employees that the next phone I get, I will have to pay for ringtones. This is quite a good deal they have going. You "purchase" a snippet from a recording, for $2.99 and then in two years, you have to pay again. I would guess that it is profit center for Verizon.

This month's bill just arrived and I am still shocked by it. The bill is for $91.09. Upon calling, I was told that I exceeded my minutes. I knew that was not possible. Then, I finally dragged out the fact that "toll-free" calls are not toll free on a cell phone. "You have to use your land line for the call to be free." Therefore, the many toll free calls I made last month cost me about $36. Now, ain't that a kick?

I have searched Verizon websites, finding no reference to "toll-free" billing. I was in the process of searching for any laws on cell phone billing when I came across this site. In doing so, I find that there are few, if any, laws regarding cell phones unless it involves driving. There was one case against Cingular for 'underhanded' billing practices.

I am in a mess here. I lost a lot of a small investment account in the Wall Street meltdown. All of these toll-free calls were to credit card companies to stave off bankruptcy. I have paid about $500 in co-pays to my medical insurance. I had hand surgery, spinal injections, MRI, and I take eight prescription medications, I had a spinal cord, two disc fusion two years ago, which revealed that my spine is arthritic top to bottom.

So, that interlude was to advise why I am trying to work with my creditors and in so doing, ended up with a $36 bill for using toll-free numbers. Catch 22! I am getting sick and tired of the American consumer being taken advantage of, for the good of the Fat Cat CEO's (or whatever title they use). Thank you for the chance to spout off!

It is Monday and I am still waiting for tomorrow. I have never been in touch with a supervisor, even though I have requested it. I am a substitute teacher and need a phone to be called to work. My son needs a phone for his work notification. I have an elderly mother and other children who are out of town. I need my phone.There has been no great damage done, just the insecurity of not having a phone in case of emergency.

They then said that this was not able to be fixed on the phone and that I need to go into a store to fix it. I advised them that when I get off work, the stores are closed and I work weekends. The rep said then that she was not able to help me. I asked then to speak to a supervisor, and the rep refused to let me speak to one. After about 20 times asking for one, she put me on hold to get one.

Then Ari (#1579214) came on the phone, and immediately from the first word out of his mouth, he was very rude, unprofessional, and demanding. I advised him that I am unable to go into the store, as it is closed when I get off work. He said that he would not be able to help me then. I advised him that I pay $6.99 per month for my insurance for things that happen like this. He said that they would charge an additional $89.99 on top of that, even though my phone is under warranty.

He was so rude to me and unprofessional that I could not go on any further, as this call was just going in circles and he was not helping me. I had to end the call as he was shouting at me and was talking over me, and I could never get a word in to speak.

I am paying for this service, and I am not getting the service. I am also paying for insurance, and even though my phone is under warranty, they do not want to replace it. I would like to be released from my contract without having to pay the early termination fee, as I have had nothing but trouble with this company from day 1. They have refused to help me and have lied to me. I also want to have all my insurance money that I have paid in the course of 6 months refunded back to me.

What makes this fact so totally outrageous is that, a few months ago, I had another phone that went through the exact same procedures, but at a different store location, about 30 miles away, and it was free! I realize the Harriman store is privately owned, but ripping people off only gives Verizon a bad name. I truly hope the store owners consider changing some of their policies, however if they don't, I hope they lose lots of business. They will certainly loose mine.

What they gloss over is how you get punched for additional charges on pre-paid phones which really are monthly plans, complete bait and switch. Once you have Verizon phone, you have to keep paying in order to use it. Virgin Mobil actually does what they say, they have pre-paid phone with no monthly charges. Once you buy the phone and minutes, that's it. Once you run out of minutes, you go and buy more, that easy. This is what I was led to believe I was getting. Very poor customer service abd very disappointing to be lied to by Target then Verizon. It's clear this is the sketchy angle they want to take with customers.

I think we should have the right to choose whatever we like without being penalized for it. So I ask, "What is this world coming to?" With my phone when I bought it, Verizon wanted $189.99. I went to Sam's Club and got the exact same phone for $23.00.

That same date, I spoke with a gentleman named Yogi for about two hours, at which time, McAfee was being uninstalled and V.I.S.Suite was being installed. Two hours later, he told me that he would have to continue installation the next day, which would have been at 5:30pm when I would be home from work and able to talk.

Two hours later, no call as promised. I then called and connected with a gentleman named Don who spoke English clearly enough so that I could understand him. He was so patient and understanding, and he completed the installation in about less than one hour! I cannot say enough good about this kind soul.

The bottom line is (thanks to Don!) I will not be charged for the first month of this protection, minimal though the cost is; did not get any assistance from anyone with whom I spoke; and did not receive that which I was promised. So much for trusting what an alleged professional says, especially to a loyal, paying customer, without whom Verizon would not exist.

The very least that I am getting as compensation for this absurd, unprofessional inconvenience is a $10 credit for this first month. The discomfort and annoyance that this caused was far more than $10, but who cares about customers? If it is thought that an attorney would do anything to benefit me, I would love to hear from that person; otherwise, I would not waste that person's time. Funny that the words having to be typed in at the end of this are misplaced income.

I called on 3/29/10 and complained. The rep reported that she made corrections and that I could call back on 3/30/10 and find out the actual amount owed for 7 days of service. I called back on 3/30/10 and spoke with Amber. She stated the same full bill amount with early termination fee, put me on hold, and then hung up on me.

I called back and spoke with Keshonda **. She advised that no corrections had been made the previous day. She contacted Greer, SC and verified that the device was returned. She said she input corrections to the bill, but that I would not be able to find out the correct amount owed until 4/26/10. I asked if there wouldn't be a late charge on the bill by then, and she acknowledged that there would be, but that it would be taken off at that time.

Nobody would allow me to speak to a supervisor, though I repeatedly demanded to speak to one. All I wanted was to find out how much I actually owe for 7 days of internet service, but nobody will tell me.

But since I was a Unicel customer and Verizon took over Unicel, my plan was grandfathered in. So I have been paying five dollars a month for a feature that is included for free in Verizon plans. Though Verizon was "kind" enough to offer to enroll me in a Verizon plan to allow me to have this feature, I would lose my other features unless I decided to upgrade plan to one which included these features at considerably more than I currently pay.

Verizon tells us they are coming out to fix the problem, but every time they do, it is only a band aid of a fix and the problem comes back that night or the next day. I have taken several days off of work to meet them at the house, but they have never fixed/repaired the problem and they have never replaced the wire. One of the representatives told me that it is a very expensive wire to fix. Again, this has happened 3 times over the past 3 weeks. My wife and I are very stressed out due to this. We pay for maintenance fees every month and it is not fair that we cannot have the phone service we pay for. I did note FiOS is available 2 blocks away from my home in both directions, but not at my home. Obviously, if it was available, I would not want it due to our telephone lines. We want a phone we can use and we want the wire replaced.

The store and the customer service center offered to credit us 3 months. They charged us for 10 months. We pay our bills on time. My wife and I work multiple jobs, while putting our two kids through college. Gleaning through all of the utility bills, college Bursar and Bookstore bills, etc., looking for issues is nearly impossible. Realizing this 10 months of over billing, adjusted to seven (remember they offered to reimburse 3) cost us $105.00, we will survive. If Verizon does this to 100K customers, they've made over 10 million bucks on the scam.

They set me up on friends and family plan. The representative said that this should resolve my issues since most of my calls were to the same people. The following month I was right back in the same position. My bill was again over $300. I started calling again and began to research some of the calls which I did not recognize.

They transferred me to the fraud department and they began to call some of the numbers in question while I was on the phone with them. We were not able to verify any of the numbers but they still told me that there was not a problem with my phone and that it was not cloned. I was very upset and so the representative told me to send them my bill with all the numbers in question highlighted for further review. They told me that they would put my account on hold until a conclusion was made and that my service would not be interrupted during this time.

I sent the bill like they asked to Alexander Dr., P.O. Box 5029, Wallingford, CT 06492-2458. The third month, I received another bill for almost $400 and they disconnected my service. When I tried to call out, I would automatically be connected to the collections department. I spoke with several agents and was disconnected on 3 occasions which resulted in me calling back into the collection department and starting all over again.

Every time they told me the same story that they had no record of previous calls and that sending my bill into the Wallingford address was not the way that they handled the situation. They said that no representative should have told me to do this and again had no record of the conversation. I even tried to make payment arrangements with them until it was resolved, but they said that the entire balance had to be made to get my service turned back on.

I have been a customer for over 12 years and have become very frustrated with the representatives that I was in tears. They refused to let me speak to a supervisor and now I am left without a way of contacting them. I am unemployed at the current time and just started working with an employment agency. Employers have no way of contacting me. It has also taken time out of my day prior to becoming unemployed and work has been missed due to my frustration and being very upset. Also, they have added late fees, reconnect fees and marked my credit as a result of their mistake. Please advise.

About 1 yr ago, I decided to stop the data service, and use the WIFI manual service, through my local network. At this time, I started to experience some errors within my phone. The phone would continue to attempt to automatically log in using the VZ automatic data log-in settings. There were pop-up screens that created reports, errors and such. This was a big issue for me, especially since I did not understand what was happening. I was having so much trouble with the constant error issues that I contacted VZ support for assistance.

The multiple times I tried resolving the problems, the technicians were unable to figure it out, and so they exchanged then reset, updated, and exchanged the phone more than 3-4 times. Every new phone I was issued had the same and/or similar errors. I was fed up, frustrated, and confused. I could not use my phone properly, and the errors would not stop. No one at Verizon was able to help me and I started to look for help somewhere else.

I was recently told that perhaps the problem is not with the phone, but with the service from Verizon. I then called again VZ customer support, and requested assistance. I talked to multiple agents and finally I was transferred to a supervisor. At this time, I was told that "either I pay for the data service, or I experience problems such as interruption of phone service, unable to call out, and/or such errors". I tried to explain to the supervisor guy that "I was paying for a service that I was not getting and I did not think it is fair, when I pay for the service (phone service) I get problems like these, that cause me to lose use of my phone". He repeated the same line from above.

Unless there is a way to resolve this issue soon and due to the numerous problems that I experienced using the XV6800 phone, and only after the data service was stopped, and due to the fact that no Verizon wireless technicians were able to identify and fix the problem, I now after almost 10yrs, am considering moving to a different company, and possibly looking into additional legal support.

I received next bill 3/10/10, stating I still owed the amount of $83.74. I talked to reps all day. I was transferred countless times. Some of the reps were very rude. I was told to pay $70.00 and this would be fine. I did not understand that reps thinking as I now had on bill credit for $53.82. I wanted the $83.74 I already paid removed. Most could not find. Those that could would state they would transfer me to the financial to get help. I ended up everywhere and start over again explaining. I asked countless times for a supervisor and was never given one. I never talked to anyone in financial also. If you could help me, I would appreciate your help. I will not pay for something I already paid for. I have internet with Verizon. Thank you.

I am ill. This has caused so much trouble for me. I am very ill and computer was bought for me by son to keep me company as I am a senior and live alone. I can’t sleep some times. I cried countless times with the reps on the phone as some are very nasty about the bill. I have sent to them copies of my bills and receipts, no reply. I called to ask why and was told I would need a certain person to mail to. No one could give me that person. They could only transfer to financial who would tell me to fax or mail. This never has happened. I have called a total of 20 or more times. I am having sick headaches and had to go to my doctor for stress. I was placed on buspirone for anxiety. I am feeling sick all the time as there is no help for this problem. Please help.

The supervisor on the phone said that they are legally obligated to send a bill. I told her that they broke the law, because there is no way it was sent and they had the right address. She just said it was my word against theirs. I want to pay the $10 just to them and not to a collection agent. I have a lot of Verizon equipment that I purchased from them and off the internet.

I changed. I lost the money spent on phones, about 10, because I bought the extra used ones. And I have two wireless modems. Some of my phones are still under contract with them. They don't care if it is a mark against my credit. It's my problem, even though I never knew there was a bill.

Now, after all this time, we are again being harassed by the company above-listed for something we should have never had to pay in the first place and also have had the penalty of a negative credit score for 7 years which has just cleared. This is unjust and should not be happening. We seek a customer advocate to help us get this cleared permanently.

This has been a long term penalty in paying higher interest rates due to Verizon Wireless and their many collections agents. The psychological impact is great as we try to be outstanding citizens who pay their bills and have achieved good credit through these measures of being responsible. It now approaches a level of illegal activity given that we have paid this debt 7 plus years ago and this harassment needs to end finally.

Furthermore, because I didn't need my home phone any longer, I asked Verizon to disconnect my home service and explained that my TV and internet services would be from Staten Island cable for 56 dollars a month. Verizon said they could give me the same services for $64.99 a month with taxes would come to about $70 a month. But every month, they send me a bill for $96.83 which then they credit me back $20. Every month, I have to stay on the phone with their representatives to straighten out my bill and enough is enough. Please help me with these problems with Verizon. Thank you.

Last Saturday the pain became more severe, and it has been there the whole time, becoming more pronounced as the day progresses. Tonight the pain is constant, it is throughout the back of my head from ear to ear. This afternoon I made an appointment to see the doctor. I started to get a little concerned and looked up some internet info. That is when I came across your site. I hope there is some simple answer to my problem. I hope it is not cancer.

However, after some persistence I was informed by one of their support people that they broke my GPS with the new firmware update. I feel like I have been robbed of the product that I thought I purchased. I don't see how a service company can treat customers this way. Their suggestion was to add "VZ Navigator" to my service and pay $10 a month for it and see if I could get a refund from Garmin. I suggested that if that was a reasonable solution then they should give me a refund for my phone. They refused to agree with me. I guess this depends on what I do. I can go purchase a Garmin GPS devise and then I have to carry around another device, or pay $10 a month for Verizon's service.

Well I received bills from them that were over $200.00. When I got the first bill, they credited it. I was ok for 3 or 4 months and then I just received last month’s bill that was like before and when I call up and talk to a customer rep they, tell me that I have a different plan and I used more minutes than allowed. How can they get away with this? They will not tell me anything about my plan, just that I went over my minutes which I haven't. There must be something or someone that can help me.

When I got my bill, I found that the numbers had not been added, that I had only 1 person on my list of 10 people and that my bill was over $400.00. I've been speaking with customer service reps and supervisor but they call it "customer error" and I gotten nowhere with them. I don't know why anyone would upgrade their plan, speak at length to the people on their list and never add them, but Verizon takes no responsibility for their own employee giving me erroneous instructions for activating this plan. I am disabled and on a fixed income. I've never missed a payment and this seems horribly unfair to me. I will be unable to pay this bill. My credit rating will suffer and I will have to get a different phone.

He stated that my contract end date was 3-1-10 (not 3-31-10, mentioned by Jack **) and that instead of charging termination fees, he would adjust the amount to reflect full service for February which amounts to $7 savings. I mentioned that I was more than willing to pay for services rendered and to change the amount for a 1/3rd of the cost $41. He refused and stated "you shouldn't have signed a contract." I asked if I could speak to his supervisor and he mentioned a woman name Maria who will call me between 24-72 hours from now.

I never would have ordered the phone if I were to be charged. I own almost the same phone from my last order. Why would I pay $141 for almost the same phone? They said I ordered it on the phone so they had to charge me. I tried to order it on the computer but was having trouble, so I called the number they provided on the website. So, if they are providing the number to call, what difference would it make? Every time I speak with someone, it is a different story.

I can't believe that you won't offer improvement in phone rather than lesser quality phone when we have been frustrated with this for a year of going back and forth to store and exchanging phones and losing precious photos of family get-togethers. Doesn't Verizon want to make customers happy and keep them? I won't recommend Verizon and like stated, I will tell everyone about our experience regarding this issue. Acceptable solution would be to send my granddaughter the Chocolate. Make good on your policy of trying to find appropriate solutions to problems.

Now, in November 2009 when I contacted them to cancel my services which I was ready to give up on, I was lured by their representative to stay with them. I decided to cancel my phone service (we come to the conclusion that majority taxes on their bills are from telephone line subscription) and keep the internet and TV. The lure technique that I was deceived with was that she supposedly worked out a deal with her supervisor to have my TV and internet prorated at $75.00 per month via credit, and that I would be able to keep my DVR box at no extra charge for the next 12 months (also credits to my bills). I have been told not to worry about anything and just wait for the new bills to arrive.

Now, was I wrong again? The bills started arriving and despite the lesser service, they have grown larger. The latest bill which I am referring to has my TV and internet at $84.99. That is $10.00 more than supposedly agreed (no credit). The DVR box is $15.99 a month with no credit on the bill as well. That is about $20 more a month than I was promised.

I was explicitly told that there would be discounts for this and there must be telephone system recordings confirming these facts. Just for the record, I called to cancel the service in November. When I contacted them again today, 2/25/2010 I was told that that is not true, that they do not have such discounts, and that it is not true what I said that their agent promised me the free DVR service for another 12 months. I replied that yes it was and if it wasn't, I would not have kept their services any longer.

The woman did not want to discuss it any further with me, only denying what I was saying. I could not listen to her rude tone anymore accusing me of not telling her the truth and asked to cancel my account. She confirmed promptly that there would be no cancellation fee (this is apparently cheaper to them than keeping a truth told, unlied to, satisfied customer). I was given an order number ** (I was given one too back in November 2009, but unfortunately failed to write it down). They have overcharged me over an almost 2 year period. I was lied to, deceived, and told I am a liar. Quit them today without regret.

I received the phone on the Dec. 28th and on Dec. 30th, it started the same cycle again. I returned to the Verizon store on Dec. 31, 2009 and spoke with sales rep Anthony **. He ordered another refurbished LG Env2 and a new battery. He stated that if this happens a third time, I could get the next higher model or a different phone of equal or lesser value. The second phone worked until Feb. 22, 2010. It started the same malfunctions as the original phone (randomly turning itself off, sending calls directly to voicemail and dropping in progress calls). I returned to the Verizon store once again. I explained the situation to sales rep Tashari **. She called a manager over and she said they could give me the newer model LG Env3. I did not want this model phone but had no choice but to accept it. They are sending the LG Env2 overnight. There are the same customer issues and malfunction with the LG Env3 on the Verizon website.

I am very upset because I have a defective phone which I can not use. I asked if they could credit my account for the week of Dec. 20th-31st 2009 and Feb. 22-25, 2010. The manager Natalie ** said she could not credit my account. Verizon is selling defective LG Env series phones. When a customer complains, Verizon is sending defective refurbished LG Env series phones. This is not customer service care. I have a defective phone that I am paying for and can't use it. I would like to have my account credited for the days that my phone was not working. Please look into this, I then would be a happy customer.

Now, I have attempted to resolve the issue via phone with their customer support and tech support. Tech support advised they would contact us back withing 48 hours and they have not. Upon contacting customer service, they advised they still will not let us out of our contract. They admit we are in a fringe area that may not have service. We have even done our own investigating and know that they do not have service in this area that they are promising and charging all of their customers. They advertise that if you are unhappy with the service that you can end your contract within 30 days and not be charged for it. We went to their local store and complained about the service within that time frame and they told us to wait for the change over to complete.

We have waited patiently for months and nothing has happened. If we had known it would have taken this long, we would have canceled our contract upon that visit. They have broken their end of the contract and won't let us terminate after admitting they know there is an issue in this area and there have been many other complaints. We have been paying a price for a premium service for six months that has not been delivered and we are sure that there are many others of their customers in this area also having the same issues.

What I didn’t know was that by activating the phone upon receiving it in my mailbox was that I was by deceptive means electronically signing up for another 2-year contract! By the time I learned of the trick, it’s late, I have spent more time than I care to with Verizon representatives trying to resolve this. In protest, my wife and I moved our numbers to Walmart’s Easy Plan, good price, good coverage, no contract. Needless to say, I have been informed by Verizon that if I don’t pay the early termination fee, they will report me to the credit bureau. At this time, I am still looking at taking it to small claims court with the hope a Judge would rule in my favor.

I have had charges and services added just because I pay my bill with a check! One service costing $21.35 a month from eBusiness showed up on this month’s bill. Verizon says it’s not their charge but charges like the one above appear monthly on their billing. I want to reduce services or switch to another services and I feel like the old Ma Bell days like I’m being held hostage! When confronted about a $2 month charge on my bill a credit was given after a long delay holding on the line. When trying to call them back to ask questions the calls get put on hold or you get someone they call the "Retainment Department," which belittle you and talk down to you! The bill keeps getting bigger and bigger every month they make changes without notice and add stuff to make contract longer and longer. I’m stuck in a 3-year contract and have to pay to get out! When does a signed check or a call to them make a new contract?

On a Verizon to Verizon phone this is no problem. However, I caught this problem since I deal significantly with international colleagues/friends. My phone will receive 4 sequential text messages from Singapore, each a continuation of the previous. The sender only sent one message, but Verizon cut it up into 4 messages. Upon review of my bill, I noticed that Verizon does not provide detailed transmission data for text messaging, only for voice. They only provide a “Summary of Charges” for text messaging.

I called Verizon and spoke with a lady named Carlene. I was asking for instructions on how to review the detailed transmission data for text messaging. Originally, she thought I was in search of a method to read the actual text. When she understood my request, she kindly walked me through the website to view the data. Verizon consistently billed me for each received message when only 1 was sent (example: 1 message sent and 4 received because Verizon cut it into multiple messages and delivered 4 messages to my phone). I should have been billed for 1 message. With international charges, this can add up quickly.

Verizon's bandwidth allocated to messaging is significantly lower (about 25%) than any other mobile carrier. This bandwidth reduction results in more messages sent to my phone, and more revenue to Verizon.

Is this an accident or intentional consumer fraud? I have downloaded text messaging times and charges to prove this occurs. I can also demo this anytime. As the one paying the bill and locked into a two year contact, I don't like being billed multiple times for the same event.

Almost immediately, I was billed approximately $500.00 over what my bill should have been due to Verizon sending my son game advertisements and my son ordering them.

I asked him to please ask his supervisor about that reason for the amount of my bill. He placed me on hold and came back and advised me that the supervisor told him that he cannot deduct the cost of the roaming charge even though I was misinformed twice by the agents. I told him that I should pay the minutes that I used times the rate that I was advised today and previously. And in the future I should pay the roaming fees now that they explained my plan correctly. He said that he understood and I asked to speak to his supervisor.

The supervisor Nicole came on the phone with a rage as she probably didn't want to handle an escalated call. I explained and she interrupted me and started speaking louder than me. I became quiet and when she was finished I asked her to please don't interrupt me again because I was being very nice to her. Why did I say that? She became enraged. She started telling me why she cannot deduct any monies from my bill as the agent advised me of the correct information. I told her that they couldn't have given me the correct information as I advised them that I travel out of the country often and they said yes that plan includes roaming.

Nicole said if I call from within the U.S. to any international country that is called roaming. I know that is known as international calling and not roaming. Roaming is being in an international country and using the phone to make calls. If I travel a lot, that means that I would be in another country and want service from there to other destinations--roaming.

By now the bill is not affecting me much anymore but the awful customer service I was receiving. The mannerism of that woman was terrible. She displayed the worst customer service skills ever. By the time she hung up on me my blood pressure was escalated. She was vicious and nasty. It is terrible when a front-line CSR can display better customer service skills than his supervisor. I will now discontinue service with Verizon Wireless.

Verizon Wireless bought Alltel and the Alltel customers could remain on Alltel plans. Verizon is now deliberately crippling the connectivity of smart phones that are on the Alltel plan instead of the more expensive Verizon plan. We came over to Verizon Wireless when they purchased Alltel. We were/are on a data plan with one "smart phone" and the rest are regular phones. I was expecting to get better phone reception once the transition was done to merge Alltel, etc.

Instead, I found that my phone (the smart phone) would not work well as a phone. I was advised that the smart phones don't get as good reception. (Why don't they advertise that?) I have endured months of poor phone service and have gone through several phone changes (which meant wasting hundreds of dollars in accessories that I had purchased for my original smart phone). The event that prompted me to change phones and lose my investment in accessories was an event where my wife was desperately trying to call me because our grandson was bleeding and it would not stop. My son was with me and she was able to call him to contact me, but what if he had not been there?

For months we would be in the same car and she would be unable to call me, but his phone would work just fine (same plan, but his is not a data phone). Verizon technical support suggested going to another brand of phone and one on the Verizon system so that I could get a "hybrid" PRL (preferred roaming list) so that I could get phone reception. After several more phone swaps and wasted time, I was finally advised of the cause. Verizon Wireless is deliberately crippling the smart phones, which are on an Alltel plan instead of the more expensive Verizon plan. This is only the smart phone that is being crippled. My phone has a PRL of 40059 which deliberately limits my connectivity even though I am in the advertised full coverage area.

You can imagine my anger at discovering that all these months, Verizon had been deliberately crippling my connectivity to try to get me to move to their more expensive plan. The Verizon plan data PRL starts with a 6. I believe that their actions may well be criminal as they are discriminating against former Alltel data phone customers. It was a technical support manager who revealed this to me because they are very frustrated in trying to give support to people whose phones are being deliberately disabled by a crippled PRL. This deliberate crippling of smart phones that are still on Alltel plans could cause public safety issues such as the incident when my grandson was bleeding. Imagine when I discovered that my phone’s failure and poor reception was a deliberate marketing strategy by Verizon.

On 2/17/2010, I was contacted by one Karen ** from the Verizon Wireless President's office stating that because I was on an Alltel plan that I was not entitled to the same connectivity that I would have if I was on a Verizon plan. She, basically, confirmed my allegations. Also, she advised me that I was not entitled to the credits that had been applied to my account by an earlier customer service manager and that they were going to remove the credits. I had been concerned about this retaliation by Verizon Wireless. If you are a smart phone customer who is on an Alltel plan with Verizon Wireless and you are having connectivity problems, please note the complaint numbers at the beginning.

Initially I spoke to the customer service (CS) manager Sarah on Feb. 5, 2010 at approximately 3:00 pm CST. I talked to her in length concerning the VWS. She stated in fact that these where government taxes that VW did not have any control over and that VW customers where obligated by law to pay for these taxes in full. I attempted to correct her, reading directly from the FCC website that these charges/fees where in fact not taxes and that she was misrepresenting these fees as taxes to customers. She was very adamant in her explanation that these where taxes that VW had no control over, and in turn we (the customer) were obligated to pay for. I asked Sarah if I could speak with her supervisor and she informed me that she was the highest leave supervisor that I could speak with. I asked her if she actually had a supervisor and she stated that she did but informed me that supervisors at any higher leave than her did not take any phone calls from VW customers.

My second call on February 6, 2010 at approximately 3:10 pm CST to a customer service manager Steven was much of the same explanation. He also insisted that the VWS where taxes and that VW customers where obligated to pay for them by law. I also tried to explain to him that these prices/charges VW had set for the customers to pay where not taxes. In addition, I also explained to him that this increase was causing a material adverse effect on me and he replied I doubt that these charges are having a material adverse effect on you. I then asked him how he could come to this determination when he had no knowledge of my personal financial situation. He had no explanation but still insisted that this charge was not causing me a material adverse effect. He then went on to say that the answers that he was going to give me for any further questions were going to be the same as all the previous managers I had spoke to. He then avoided all my questions and asked if there was anything else he could help me with. After that he just kept talking over me and would not let me interject or talk. It was very obvious to me that Steven was not going to let me speak or ask any further questions or help me in any other way, so I had no choice but to end the conversation.

I have made every reasonable effort to research what the VWS are and come to the factual conclusion that these are prices that VW chooses (as a business decision) to impose on their VW customers, which the FCC imposes on Verizon Wireless via the Telecommunications Act of 1996. The FCC clearly states that these taxes imposed on VW do not require this charge to be passed on to customers. Each company makes a business decision about whether and how to assess charges to recover its universal service costs. The VWS (as stated on my bill) which is very misleading encompass the following charges: a.) Fed Universal Service Charge, b.) Regulatory Charge, c.) Administrative Charge, and d.) Texas Universal Service.

Again, because I was never sent written notification (as per the customer agreement) of the increase in charges/prices (Verizon Wireless Surcharges) set by Verizon Wireless on my most recent bill and has in fact caused a material adverse effect (as stated on the customer agreement), I formally request that my current contract immediately be canceled with no early termination fees. The Verizon Wireless Surcharges are set by Verizon and passed on to the customer. Because of this increase in price, it is causing an adverse financial effect on me. After talking to several individuals, everyone pretty much said, “Too bad, so sad. We will not cancel your contract with no termination fees.”

After calling Verizon, I learned that my phone was in a new exchange and those exchanges are apparently not linked with the land line business here (Embarq). I was told by Verizon to call Embarq. That this was a problem with the land line company. I called Embarq who sent me back to Verizon and said it was a Verizon problem.

Finally, a representative from Verizon basically said too bad, there is nothing we can do about it. What kind of service is this? This is costing me business! They said people would have to dial the area code when dialing my cell phone if they were calling from a land line. Well, since most calls on cell phones in this city do not require that, people don't know to do it. I suggested that Verizon give callers a message that they should dial the area code when dialing my number. They said, they could not do that. What kind of service is this? I've lived in other states where this message was given when I called a particular number. I recently found out another agent in my office is having the same problem. This is my business, they are affecting and they don't care.

The most recent example is that one of their sales people, I now get names and any possible ID from anyone I deal with, whom I can't identify told us to go to a 700 minute plan from a 1400 minute plan as we often have months under 700 minutes. His logic was that we could monitor our minutes and go back up to the 1400 minute plan without penalty as long as we did it before a particular cut-off date each month. The first month we do this, our bill is more than double as we are only allowed one such change a month and moving to 700 from 1400 early in the month and then moving back constitutes two moves.

It is obvious to me that Verizon's business leadership cares nothing for customer loyalty or ethical behavior or honesty. This is greed, simple ugly greed. I am very interested in becoming involved with any ad hoc group interested in the demise of our current wireless communications paradigm. This necessary component of modern life can be done a lot better and for significantly less consumer dollars. The politically connected amoral fat cats running Verizon, AT&T and the other companies are acting to extract the last ounce of blood from a cadaver.

Their business model is fatally flawed and we, the consumer, are paying the price. Since upgrading, we have spent $100 more a month than we had budgeted, which itself had increased $40 from our earlier plan. I am a self-employed consultant/entrepreneur and can't live without my cell phone, and my daughter has been brainwashed like all of our children to believe unlimited texting is the only true sign of parental love (I'm about to begin some tough love.) Verizon has also caused significant emotional hardship: worry about my business activities, etc.

I said that was stupid, why would I pay for minutes if I were still on a plan, and they replied that I had asked them to do that. I said to leave it as it was, planning to call customer service and work it out. While I was in the parking lot they cancelled my phone number. So now they expect me to continue to pay for a plan that has no phone numbers on it. After being a customer of theirs for over ten years, this was an outrage.

Days after being installed, there is no difference in the service. When the item was offered to us, they promised that if this doesn't work, they would go ahead and let us switch to a more reliable network. Well, it is not the case when we called back. First, they want us to call from a home phone which we do not have and have the cellphone handy to troubleshoot.

If that doesn't work, they would send a technician to our home. Then I asked, "So what happens after that?" Kim, a supervisor, goes to state, "If we find that you cannot make phone calls indoors but there is service outside, we will not compensate." She continues to say that I would have to start making all my phone calls outdoors! Oh, how convenient. Not! I told her that I want to be with a carrier that will take care of me and not me take care of my carrier. She goes to say that they are very, very competitive.

So I ask, "So, how come my AT&T phone works inside my house and not the Verizon line?" And here we go again, with making phone calls outdoors. I do have to admit that my irritation got the best of me and I decided to keep her on the phone for as long as I can (call center agents are expected to adhered to a certain numbers such as length of call). However, she goes to say, "You are playing games and I will not repeat anything that I have said anymore." I, of course, try to deny it and say that I am upset and am not really grasping those 5 extra steps that she is requiring me to do. She argues that I do in fact understand, and I state, "I'm sorry you are not my brain, I need it to be repeated just to make sure that it is clear to me." Then, I really got to her. She places me on hold, a 20 minute hold. Maybe she needed a breather after having me on the phone for an hour already.

Basically, to end my childish rant, I got nowhere. The finality of everything is Verizon stating, "We do not guarantee coverage everywhere." But I think they missed one important phrase after that, "But we charge you nonetheless." They said that the solution is to pay for a $50.00 antenna that has not worked. They will not allow to break contract even if they cellphone service we are receiving is not up to par and threatened to charge $75.00 nonrefundable cancellation fee.

I was told by the BBB that your account is expired and you don't have to worry about nothing. They were going to take care of everything, even have it disconnected. At first all I wanted was to ads a second line and the BBB got rid of Verizon out of my life. I am now a Sprint user and it is the only phone that I can use where I live without it dropping calls. So it seems now that everything turned out fine. After a few weeks went by, I now get an early termination fee from Verizon for $700 and yes, this is not a misprint, I did mean $700. I'm sending $5 every month to them. That's all I can afford right now, but I don't see where they get that price. On 1/30/10 my boyfriend went in to Verizon and acted like he wanted a phone and said his contract was about ready to expire. He ask them what the early termination fee was and he was told $200.

After my phone became missing, I had temporarily cancelled my services and on nation wide alert because I didn't know if the person who I claimed had my phone would try to sell it, after it had been retrieved, I told Verizon it was found and talked to a man who said that Verizon would not charge me the re-connection fee but that I only had to pay my remaining balance.

Shortly, after I started to receive notices from a credit bureau trying to collect over $300 dollars from me which includes that disconnect fee. I had received calls from representatives threatening me on how my credit would be ruined for the next 7years of my life and when I said I was on a payment plan and made the payments, she said they didn't matter because they were after the due date towards the end of the month. I made payments October-December and the last payment I made a collection agency had recharge the $40 to their fees to put the balance back to where it was, and a representative whom I told my story to then told me I didn't qualify for my phone to be turned on without the reconnection fee, when I was told prior I didn't have to.

I had voice mails from Verizon Representatives saying sarcastically that they were trying to reach me for collection, but I never tried to contact Verizon again because of the constant things that happened to me. I'm very unsatisfied about being told one thing and then another, and being handed over to a collection agency when I was making payments on a payment plan to Verizon.

I believe it was August 28th when I requested to have all blocks put on all 4 lines associated with my account, with the exception of my line, being the only line that has access to picture messaging. I have just become a great aunt and would like to see pictures of my new nephew in Rhode Island. I made that perfectly clear. If they take a few minutes to read the many notes on my account, they will see that I have called in numerous times to check my bill and make sure that the blocks that I requested were in place.

I was so trying to be proactive so as not to have to call in every month. I was given credit for a megabyte usage and downloads that were not supposed to be allowed due to the blocks that I requested.

I called Verizon in mid-December because my daughter's phone, the Blitz, was not working properly and was advised by the representative that I spoke with, that it was under warranty and I could get a refurbished one in the mail. I was also advised that when I received the replacement in the mail to call back and they would help me with something called "Backup Assistant," which would save us from having to reprogram all of her contacts in the new phone.

Her phone arrived on 12/28/09 and we called to get that done. The rep walked me through the process in which the block was taken off allowing "Backup Assistant" to work so we could transfer her contacts. Then the block was put back on as it was in the first place. I mailed the old phone back to Verizon and assumed all was well until I received my January bill with $143.63 of download charges. Apparently, the rep failed to put the block back on the line when I called in.

I called in to have this explained to me as I was sure that there was an error. The representative told me that the block was never put back on the account and that the charges were valid. I explained the I was not about to pay any charges that occurred when I did in fact request a block and it failed due to the representative not putting it back on. The supervisor advised me that as a courtesy, he would give me of the total charge as a credit and advised me that I would have to "meet him halfway."

Is that how they are training their employees to speak to valued customers? I highly doubt it. I asked him if I could speak to a higher authority and he refused saying that he was the highest standing supervisor on the floor and he was the only one I was going to be dealing with. I asked for the name and address of the President of Verizon Wireless and again, he said for employee protection he was not able to give that information out to the public. Wow!

Did I mention that this was approximately the 5th time since August that I was on the phone with the company? I was sobbing on the phone with him. I do not, nor does any valued customer, deserve to be doubted and in a sense bartered with. Why should I pay for downloads that occurred when my account was requested to have a block? It makes no sense at all to me. I feel I have been treated horribly by Verizon.

If they look back in the notes on my account, you will see that I have called many times regarding pretty much the same problem. As I see it, this is a very simple case and it, unfortunately, has been a nightmare for me. I have spent many hours on the phone talking to many different representatives telling them all the same thing, that all lines on my account blocked except for my line for picture messaging.

Please explain to me why I have been given the run-around tonight wasting another 2 hours on the phone and typing this letter of complaint? I will not be paying the $143.63 and would like a manager to call me back to tell me that my account has been credited for exactly that amount. If I am not given credit, I will have no choice but to cancel my service with Verizon and seek out another wireless provider.

The executive's arrogant and indifferent position was that I should have known within the initial 30 day cancellation period that this substandard service was the kind of service I should have expected once I experienced calls being dropped and I should have canceled at that time. He refused to compensate me for the wasted money for the phone, the home charger, the car charger and the ear piece for that particular phone which were all bought at the time of service inception and are now all worthless. Had they admitted to their poor service at the time of my first complaint, I could have saved myself months of maddening inconvenience that I was paying for, i.e., their written lies to me and the PUC for months have cost them nothing. Hopefully, all who read this will decided to not use Verizon Wireless for your carrier!

Most recently a $650 bill for a phone that did not work. The first phone she received stopped working. She took it into the Verizon store where we started the service. The sales rep told her to keep the old phone because it was unserviceable and issued her a new one. We received another bill for $650 for the broken phone. This was in October 2009 and we are still trying to settle this issue. Another issue is, as an active duty military, I was told by the Verizon service rep, I qualify for a 15% employee/military discount. Great!

After almost a month of phone calls between Verizon and I, over 20 faxed documents, I finally received the discount for one month. The person I talked to told me it would be retroactive to when we started the account for the duration I was on active duty. I have since sent several emails with no response and most recently called who I thought was a supervisor and vented my frustration and was told she would clear this up. She never contacted me or followed up like she said she would. Needless to say, I have a huge bill, no discount and no one returns my emails or contacts me like they say they will. I am so frustrated at this point. We may just bite the bullet and cancel our contract early and pay the money required for early cancellation. This is very unfortunate because Verizon will lose a valuable customer.

I've been a customer of Verizon for 18 years, and apparently, this offer was only good for new customers. Brian made the changes to my account, and I was waiting on my modem and free netbook to arrive in the mail. Then, I received a phone call that my landline phone changes had been changed to the Freedom plan.

Offer for new Verizon Freedom Essentials and HSI customers subj. to credit review. Rates increase after 1st yr. $120 early termination fee applies if HSI or voice component cancelled. One-time charges up to $60. Additional charges, taxes & terms apply. Service availability and actual speeds vary. HSI provisioned at 1.5Mbps or up to 3.0 Mbps based on VZ line qualification requirements. Valid 1/17- 4/17/10. Must install by 5/31/10."

It states specifically that you must not have "new Verizon Freedom Essentials and HSI customers" which I did not have on my existing account. It doesn't say anything about existing Verizon customers with a basic account which is $24.10 a month.

I received an automated call confirming that my landline changes had been made, and I pressed the number to speak to a live person (Missy) to confirm that voice mail, caller ID, and call forwarding (part of the bundled phone package part) had been added as well and to ask when the unlimited long distance would take effect.

It is during this call that they realize that their system doesn't have any record of my internet bundle, just the phone/landline changes to my account. They admit that Brian should not have given me this offer, since I was already a customer. He knew I was a customer, because he put me on the line with a third party representative to verify that I was agreeing to using Verizon for my long distance service (which I was already using by the way). I was also promised free shipping for my netbook and modem, and apparently, that wasn't true either which was disclosed to me by Monica, the supervisor.

They were not willing to honor the offer that they sold me. The only way to get the bundle that I had already purchased/agreed to was to cancel my account and wait 24 hours and sign up again for the same phone number, and at this point, I would be considered a new customer. If you review the language on their offer, you will see that it does not clearly state that you need to be a new customer to Verizon but new to a package, which I was! I was requesting the new package and the new internet service.

The worker at Wal-Mart did not cancel the contract. So this was another trip back to Wal-Mart, at the advise of Verizon customer service, to make sure we were released. We were released from then on, but only on the 1400 minute plan. So I called again and made sure that the plan was the same as before we got into this. My monthly bill averaged $110.00 a month for over 2 1/2 years.

Then the first bill came for $3,400. I made the 4th call to Verizon. I was told that the tethering plan that I had with Alltel was no longer available, how can it disappear in 4 days when we were never officially under contract with Verizon. The tethering was a flat $25.00 per month for 2 1/2 years. The representative said they would open up a case and try to get it resolved. I spoke with "Matt" 6 times and the outcome was they could not go back to the $25.00 per month, but it would be $30.00 a month and his supervisor had authorized him to offer me 2 free years of "Web access", that usually costs $9.99 for no charge for 2 years, for all the trouble.

This was in November of 2009 and all of the overages had been removed from the account. Then December bill came with $3,200. Again, we called and were assured that the overages would be removed and they don't know why it kept on recurring. Then the financial services department started sending automated messages and texts saying our account was past due.

Once again, we called them and things seemed to work everything out again. Less than one week later, another call from "FS" saying we were $1552.00 past due. Once again, I called and was told by Donna, a customer service representative, that she sees where the problem is and assured me that it was taken cared of and my bill would readjust with the correct amount owed on 9th of January 2010 Then I was connected to financial services and was assured that our account was not in any jeopardy.

Donna called me back once after we had another past due amount of $1220 saying that that was all the taxes from the overcharges to our account. Once again it was readjusted, yeah right. Less than two days later, we got another automated message that we owed $552 in past due usage. This time I talked to Eric, he said, of course, taht this amount is incorrect and after all the credits to my account our balance would be right around $20.00, and to wait until the bill cycles on the 9th of January. This was the second person who told me this. He told me our account would be placed on hold and he would personally watch it, as did Donna, to watch for any additional charges to the account.

Yesterday, 20 January 2010, another automated message from financial services came stating that our account was past due. I called again this morning and spoke with Tamika. I told her that because of our past due amount, we started owed them $505.00. I ask what this was amount for. She said it was for tethering that was supposed to be a flat fee of $44.00 for unlimited time. OK, you really made sense there. So, what is the additional $475 for? She says she will look at my account and she saw that I was credited $26xx.xx last month for overages, I say that it still leaves $550 unaccounted for. She says that that was the taxes which is your past due amount.

I asked her if I still have to pay taxes on charges that were mistakenly credited to my account. She said that I have to. I told her stop and think about what she just said. She said the FCC had not refunded that amount yet to them so I have to pay for it. So I say, "Let me get this straight, you over bill me because you can't get your billing correct for our account and we have to pay the taxes on your error?" She said, "Yes." I told her to stop and think about how ridiculous she sounded. I told her that this is he problem, not ours.

So again, I was put on hold. She comes back on the phone, I straightened everything out, if we pay our past due amount of $156.xx today they will wipe the whole slate clean. This is after 20 minutes of bantering back and forth. Since we have paid our bill every month, except for the balance of right around $20.00, they were told by Eric not to pay until the billing cycle reset so how can we have a bill of $156.xx?

When my battery died and he hung up. This is not over, not by a long shot! And no, I am not paying the $156.xx. They can shut us off until they can show me the reason for the extra amount and if it is justified. Verizon has not complied with any of my repeated requests for an itemized written statement of the charges to my account. I have lost my internet tethering, which I need to do my work, and I am at risk of losing our cell phone service. I am risking a strike on credit reports for past due amounts that are not justified.

That Verizon store (very professional people) said go back, ask for a refund on the price of phone. I did. Alain *** refused. I went back to N. Monroe Verizon store and they had a service manager call Governor's Square store. She said go back. I went back and Val *** said no change in price, then grudgingly typed a new contract for $79 for the phone. That was January 2nd. He said I would get a refund in 6-7 days. I have been back twice. On Jan 13, Jose ***, store manager, said the check was in the mail. It is Jan. 21. Nothing. These men are con artists. Who knows what the physical damage is when you are 77 years old and you deal with men like this?

I filed a complaint with BBB and a guy from Verizon called me 1/21/10 telling me he can do whatever he wants because there's no one otherwise to stand up to them that my account will stay on the cash only plain till next July. They are in breach of the contract ever since they bought out Alltel. I have had nothing but problems with Verizon since they bought out Alltel.

I had received a tested refurbished Curve from Verizon (the one I’m currently using) less than a month ago and now I'm experiencing this issue. After work at about 5:30 PM, I go to the Verizon Wireless store on Skokie Blvd in Northbrook, IL. The rep in the store informs me that they do not have a replacement for my phone and that no store in the Chicago area has one and hasn't had one in about 4 months. My only option is have them ship me one (which would also be a factory second). I said that is not acceptable as I was told this morning that I could walk into any store and they would have it. After confirming my ship address, I said, “Hold on, I want to talk to a manager about this regarding my bill/getting a new phone.”

The rep hands me the land phone (expecting me to know the number for customer service, and then says, oh you need me to dial for you), and dials the standard number for customer service. I speak with a customer service rep who tells me the same thing that I cannot get the Curve they have in the store as it is different from mine; I have to swap for the same phone and that the only way to do that is by having it shipped to me.

I then go on to say that this is costing me time and business as I use my phone for work and travel constantly and rely on my phone to be able to connect with customers and coworkers and that I cannot wait 3 days for them to get me a new phone. I asked to speak with his supervisor who then gives me the same song and dance and insinuates it's my fault that I can't get a data connection and that I've never had problems before (this isn't true as I've called this issue in before when there hasn't been a RIM outage) and they can't do anything. He refuses to give me a credit on my bill for the 3 days I can't send/receive data. To add to this, I find out from the supervisor on the phone that the rep in the store has already placed the order for my replacement phone and that cannot be canceled. Now I never authorized or signed anything allowing this (when I had to swap my phone a couple of weeks ago, I had to sign an authorization form).

As a result, I do not have full function of my phone. I will have to wait until Friday (if I'm lucky) for FedEx to deliver a new phone and have to stay at home to wait for FedEx to deliver my phone. So in the interim, I cannot communicate via email or Blackberry messenger with customers or colleagues while on the road and I can not visit customers as I have to sit at my house waiting for FedEx to show up on Friday (1/22). I don't understand how Verizon gets away with treating customers like this. I have been a customer for 8 years. I left them for a year when my former company offered to pay my cell bill and I switched to a different provider. When I was laid off from said company, I went back to Verizon because of their superior coverage (not so true) and wonderful customer service (also not true).

I called Verizon Wireless customer service and they said that I could go to a store and get a new phone. I went back to a Verizon Wireless store and they said that I returned the phone too many times and that I was imagining things and there was no mega pixel problem on this phone. They also didn't even want to look at the keyboard because it was my third time there. I was hoping if maybe someone could help me. My parents paid for a new phone and I keep getting used ones.

Then there were more collection calls. I called again and worked out a plan, but they said it was double what I owed. Through research, they terminated the line with early disconnect fee of additional $200. I spoke to them on 1/18/2010 and was sent from department to department. The phone has not been in use and yet Verizon continues to charge taxes of $33.99. They were inconsiderate although I relayed that there are tape recording to my contacts with them. I tried to work out a plan and the company is only interested in taking more money through charge after charge.

They said the contract was for one year and we removed the plan too early. We were under the impression that you have three days to withdraw from a contract and wouldn't be held responsible. Anyway as it is now we have no inside maintenance and we are still paying for it. This doesn't sound like good business practices to us. Any help from you would be appreciated. Thank you for your attention to this problem.

I want Verizon and all other carriers to know that there are some people out there that would still just like a regular phone. In the '80s, the phones were huge. In the '90s, they were really small. Now, they are big again and are trying to replace the home computer. I can understand paying an additional fee for a separate internet carrier such as Blackberry but I am paying Verizon for a phone service and I think they should provide phones for that service. I currently pay $205 a month for service. No internet. Now they want me to pay an additional $9.99 - $29.99 a month per line just to use a new phone. Also, the older phones that you can buy second hand are requiring a $1.99 data use charge per use. So they have you no matter what. I won't do it! I will get a pre-paid phone or another alternative. I think the FCC should audit these wireless companies and see if they are performing best practices.