Verizon Wireless Reviews

A $100 rebate made me purchase this phone, the Droid X. To me, this is just a way to sell the phone and you never see the rebate! Very unfair. By not bothering to even respond to my complain makes you want to not deal with this company. But they still have you under contract for the two years. So unfair and taking advantage of the buyer.

They did not explain that as a result of their own error, they would be charging me $44.99 for the same data plan that I previously paid $29.99 for just so that I could still have my tethering. Today, I see that I have been paying $44.99 rather than $29.99 for the same data plan that I previously had. The supervisor I spoke with admitted that their employee erroneously disconnected my tethering and said that they now required me to pay for the more expensive $44.99 data plan for the tethering service simply because they reconnected my tethering (mobile-connect) service. Simply put, she said, "Yes, I'm saying we screwed up, but our system won't let us charge you what you were being charged previously, so now you have to pay more for the same service." This is a bait and switch and fraudulent conduct.

They agreed to cancel and reverse the charges. Around 7/13, the activation fee was reversed effective that date and was shown on my 8/25 billing. However, Verizon is still charging me the monthly fees of $39.99 + additional fees, coming to a total of about $57 per month. I had requested, at that time, information on how to clear all of my data off the notebook and info on where to ship the equipment back to them. I never got any info or reply to my emails. Now, they are saying they will charge me a $300 early termination fee. My bill balance is through the roof and service is now cut off. This is my only phone. I need help now.

On 8/25/2010, Verizon sent new Droid X. Original Droid X was returned by FedEx on 8/25/2010. On 8/27/2010, original Droid X was received by Verizon, signed for by **. On 9/7/2010, no credit of the $314.99 on this date. I contacted Verizon at 7:30 p.m. and spoke with Brittany. I was informed that refunds/credits take 7 to 10 days. On 9/27/2010, still no credit of the $314.99 as promised by Verizon. I contacted Verizon again at 7:19 p.m., spoke with Tasha. She read the FedEx tracking number to me to confirm. Provided a confirmation (**) and was told the credit would take 24 to 48 hours to appear on the debit card.

On 10/4/2010, still no credit of the $314.99 as promised by Verizon. I contacted Verizon again at 9:15 a.m. and spoke with Thomas. I was told that Tasha handled the credit/refund incorrectly. Thomas said the warehouse would have to be contacted and would have to do something on their end. This would take from one to two days. Once the warehouse does their job, then Verizon would move forward with the credit/refund. Thomas could not guarantee that the credit/refund would occur within the week.

It has now been 41 days since Verizon received the original equipment by FedEx. Forty-one days since a $314.99 charge was placed on the debit card. We are not satisfied Verizon customers.

I was upset, I had already been on hold for a long time before I spoke to the first rep, then on hold again for 10 minutes before I spoke with her, then having to relate my story again, and then having her put me on hold again. The first time I lost service for 5 days and the second time for a week. They told me they couldn't check my line unless I was at home so I scheduled an appointment the next evening, then they called back a few minutes later and said they checked and everything was fine on their end, it was my phone and canceled the service visit I had scheduled for the following evening.

So I went out and bought a new phone and that didn't work either and I called them back to reschedule service telling them it had to be their line and they made me wait for 3 more days. 10 minutes before the technician came to my house the service went back on. He said the problem was due to heavy rains. I wasted so much time with calls to them and going to the store purchasing a phone, then have to go back to return it.

Therefore, they still owe me for the return of one more modem at $39.99 plus the adjustment for the lack of service in October. The only apologies I had ever received was from the internet rep, never from the phone rep. wouldn’t you think the first thing they would say is something to the effect that they are sorry we have no service!

Then in April 2010 I received a statement that I had a credit to my account of $6; however, I have no account so they should have sent me a reimbursement check. Then approximately two weeks later, I received a collections letter from Solomon and Solomon, PC, Attorneys at Law on their behalf saying I owed Verizon $41.64. I sent them a letter with copies of my statements, my UPS tracking information and to date have not heard anything from them, nor received a check from Verizon. I am very disappointed with Verizon's treatment of a long time customer who always paid our bills on time.

I asked to whom I could complain because it's not my job to ensure their employees do their job, and follow through with what they promise. She sounded like a broken record, completely avoiding my question, and just offering the 25% off. Finally, after my patience ran out, and I was short with her, she passed me on to a supervisor named Elizabeth. Elizabeth started out nice, but kept lecturing me about how the person I spoke to "should have" negotiated the fee, and had me pay for a higher minutes plan, so I wouldn't be paid the extra fee, and how he "should have" done this and that.

When I told her that what this guy "should have done" and what "he actually did" were totally different, and I should pay the consequences for it, she ripped me a new one. In the nastiest tone I've ever heard someone in customer service use, she said "Fine! I'm going to give you the 50% off to meet your expectations, but let it be clear, this will never happen again, and I'm going to make a note that we will never extend another credit to you!" My mouth dropped open. Who the ** does this lady think she is? Verizon Wireless claims to have such great customer service, but they appear to be just like every other provider in my eyes. Absolutely ridiculous! I'm looking for a new provider.

I then walked to the counter and returned my equipment with the original salesperson that sold me the phone. I asked him before I left if the account was returned back to its normal status and he said yes everything was returned and taken off the account except the $35.00 restocking fee, which I said that is great. I then left the store. When I returned home, I logged onto my account to see if everything was OK and it was not. The account was not returned to the original status. The Data Plan, Visual Voice Mail, and Insurance Charges were still on the account, and the contract date was not returned to its original status of month-to-month.

I called Customer Service and I was on hold with them for at least 30 minutes till they figured out what the problem was. I proceeded to talk to a supervisor to let her know that I was on a month-to month contract, and she stated that my contract ends in July of 2011. I told her that I have not been in a contract since December 2006. She said that I signed a promo giving me 1000 minutes on a two year contract renewal and I told her that I did not sign anything or agree to any promotions. The supervisor stated that she won't change my contract back to the original status which was month-to-month. How wrong is that? So now I am stuck in a contract I never signed up to be in. What rude and terrible customer service. I would never recommend Verizon wireless to anyone ever again after this experience. I have been a very loyal customer since Airtouch, and Cellular One and of course now Verizon. I can't wait to leave this company and move on. So much for customer loyalty. Store level customer service and phone customer service is terrible. I hope someone in the Corporate Offices of Verizon reads these and takes these posts seriously.

I am so upset and frustrated that I am getting ill. Since June 7, I have had an ongoing problem with Verizon wireless/Fios. Please help me.

They are willing to let me exchange my phone for another of the same model, but they won't say that it will work any better than the one I have now. I can exchange the phone for another model but they don't have another model that meets the criteria of my employer and has the features I want/need. But they will not let me out of my contract.

I have spent hours on-line with them and hours on hold. Every time I see an ad about their great coverage and their great service, I get totally irritated. This company is not interested in providing any kind of service; they are only interested in selling phones. So, if you want to buy a phone and don't care if it works, they are your guys!

I went ahead and ordered the Droid Eris. I had a difficult time using the keyboard, but decided to give it a shot. When it became apparent that it wasn't going to work for me, I contacted Verizon and told them that I would like to exchange the phone. I believe I had about 4 or 5 days left to exchange. I was informed that I needed to be able to get the phone to them, and have another one sent to me within the 30 days, and there wasn't enough time for me to do that (guess they haven't heard of overnight shipping). I disagreed, but again was told that was their policy.

I stopped by the Verizon store again and questioned them about returning the phone there. I was told that since I ordered it through either the web or the phone, it needed to be returned that way. They also said that I should still have been able to exchange the phone. I told them that when I spoke with Verizon, I was informed that both phones needed to be exchanged within the 30 day period. I felt like I was stuck with a phone I didn't want.

In subsequent calls to Verizon (for various reasons), I would ask about the exchange policy. As it turns out, the first customer service person apparently gave me the wrong information, but now my 30 days was up, and there was nothing that could be done. I have spoken with about a dozen Verizon reps, who all say I should have been able to exchange it.

I finally have had enough with this phone and feel that Verizon should honor their "worry free guarantee". I did make the call to exchange it, in time, and it is even in their notes that I said I was unhappy with my Eris. But apparently, that isn't good enough for them. Did they think I just called to tell them I wasn't happy? I clearly called with time to spare to exchange it! They say that in the notes I was told to go to a Verizon store to return it (since my time was short). I do not recall being told that, I just know that I stopped by to question the exchange policy and was told I could not exchange it there.

I called a final time yesterday, and spoke with a supervisor. They reviewed my records and told me they were not able to help me. They said I was instructed to go to a store. I again explained that I had gone to a store and was told I couldn't exchange it there. I was asked if it was a Verizon retailer or corporate store. I told them that I just knew it said Verizon Wireless on the sign. I told the man on the phone that I was amazed that Verizon was willing to lose a loyal customer for nearly 20 years, because of misinformation given to me by one of their reps. Apparently, they didn't care.

I stopped by the same Verizon store, asked the same question about exchanging a phone and was told they would not be able to do it. Why? Because they are a retail store, not a corporate store. So, I did what I supposedly was told to do by the very first rep. Little did I know that the store I stopped in, that had the Verizon name on the outside, and all of the Verizon products inside, was not a Verizon store! This is ridiculous and very confusing. I have been reading many complaints from others who have been misled by these retail stores. Now, not only because I was misinformed initially, but because no one at the retail store told me that I should try a corporate store, I am stuck with a phone that I don't want and should have been able to exchange.

Due to the lack of concern shown towards me, a truly valued customer (at least that's what I thought), I will no longer continue as a Verizon customer. The amusing part was when I was done speaking with the supervisor, he said, "Thanks for choosing Verizon Wireless". What a joke. I choose to pay whatever fee I need to (although I believe I live in a dead zone and may be able to get out of my contract that way) so that I will no longer be dealing with this company. All of this, because they wouldn't give me a different phone. Unbelievable.

The internet card from Alltell worked so slow that it would not even download radar images. I complained to Alltell and they said they were fixing the tower problems and then promptly sold out their service to Verizon. I complained to Verizon of the problem and they said they were installing the new system to give me the service I was purchasing for $60 per month.

After a year of less than dial-up speed from Verizon, I finally gave up and now have to spend $200 to cancel my contract with the new poor Verizon service on that Alltell internet card. So essentially, I spent over a year paying $60 per month for an internet card for my laptop that worked so poorly. I rarely used it (that is over $700) and then I am insulted by a charge of $200 to cancel the sucky service. I have spent over $1000 for nothing and the only one to gain is Verizon because they purchased Alltell to make a profit on Alltell's former accounts and then do not want to honor any promises from Alltell.

Verizon has made promises to me they did not keep by promising me better service speed on the internet card while I have been paying $60 per month while waiting with no better service ever happening. I give up. I just swallow the thousand dollars I have spent and now swallow the additional $200 to cancel the contract. I have spent hours on the phone, hours waiting in line to solve the problem and now I just have to spend hours working extra to pay the damn $200 for cancel a contract that never did what was promised by both Alltell and Verizon.

Because it is less than $1500 damage to me, there is likely no one to help me with lawyer costs being so high. It would cost me more to pursue the money than I would gain from pursuing it. There is certainly no help from the current corrupt government led by Harry *** and Nancy *** in their campaign funds provided by Verizon and other thieving entities of the general public. No one helps the little guy when he is robbed by big entities and big government.

They have no consideration for ergonomic items needed so employees can work better. As well, when my supervisor monitored my phone calls, she told me I was talking "too fast" and she would have to write me up. I wasn't talking too fast, I was just able to pull up listings quickly. After all, they want us to have a low call time. Written up for doing the right thing-how quaint. One of the things that really bothered me, and many other employees had this happen to them also. When I was out sick(doctors note given to my supervisor) for a week or more, my supervisor would show up unannounced to my home at night. We should not have my privacy invaded. They write us up for items we were not told had changed. I have worked in customer service call centers for over 15 years. Verizon is the worst company I worked for. They don't care about the employees-who are making the money for the higher echelons.

They offered to sell me another bluetooth cell phone. They had only one of some 20 plus bluetooth cell phones that works with my Prius. If they had warned me upfront and not simply being interested in a sale, I would have investigated. But no caution or warning given. They told me it was a bluetooth and I assumed it works with my bluetooth Prius. Furthermore, they told me Toyota had a published list of compatible bluetooth cell phones. I called my Cabe Toyota dealer in Long Beach and spoke to the sales manager. He did not know of a list and told me this is the first time he had heard of such a thing. The salesperson at Verizon spoke to him and educated him.

If the sales manager of Cabe Toyota had never heard of the situation, how could I be expected to know of the situation? I cannot use my bluetooth cell phone in my car. My wife can use her absolutely identical cell phone in the same car. I guess it's just a sparrow's fart in the face of eternity, but I feel that Verizon copped out failing to meet ethical business practices by lying, not disclosing the limitations of their product. By the way, they told me they did not manufacture the blue tooth cell phones, just sold them. One more added insult to injury.

Now, Verizon is trying to charge $30.00 a month on the side with any smartphone you purchase. I deserve the freedom to choose whether or not I want to purchase a web plan with the phone of my liking. In order to have a touch screen or nice device, I'm forced into this internet plan or having an undesirable out of date device. I believe this is a scam or at the least, an undesirable customer unfriendly business practice. It is some type of extortion. If I pass my phone down to my 11 and 8 year old, why do I have to keep paying $30.00 monthly for a service they don't or can't use? They have a right to a phone. Times have changed. If they are kidnapped, they need to have a phone. They are forcing me to purchase new phones without the package. I am unwilling, I don't like them. To terminate it is $350.00 per line, I have 4 lines. $1200.00. Extortion at it's best.

He checked them out well and did not find anything wrong. He said the pain could be from sitting at a computer all day and to adjust the monitor so the head was straight while working. I asked if a cell phone ear plug could cause this and he said it might. I got rid of ear phones of my cell. I put the phone on loud speaker. So the next thought was could it be a back tooth since the pain was all about the ear in back and down neck. Then the other side started to hurt so both ears now and sharp needle pains. I was never used to headaches, and I had them all over. I realized both back teeth could not be at the same time or maybe the jaw was the issue. I was very tired and went to bed after work because of severe pain.

I have had 6 phones in one year. The phone store never gives you a new one, just a certified one that someone else had problems with so I can have their problems. I have had Nokia, Motorola, and now LG. Now I’m not holding the phone close to me, my head is getting better. But there’s the thought of why me? I work for a computer company and most of the folks there wear Bluetooth headsets all day! So since I am older and have gold fillings and caps in my teeth, I was wondering if the toxic microwave or electromagnetic sensitivity connection could be from fillings and caps in the mouth. I know the computer has gold connectors. And not all people are having this problem but their caps may be porcelain.

I was glad to find write ups on the Web so I realized I am not hyper-ill. It was very real and very hurting for a long time. I was about to request an MRI! This has cost me time and money and the pain, I even felt dizzy driving to work and stayed on the right to pull off the road. Hope you all that read this can know your pain is real and it’s from the cell phone. I stopped at Verizon a few weeks ago to ask if there are any other complaints. The two young girls said no. I am on my 7th week of head and ear pains. How come there is very little information about toxic radiation, microwave and what it does to one’s health? Shouldn’t this be on TV news for others to know about? I found many complaints like mine from other people who question why they have head pains! The cell phone antenna generates a wireless signal that connects and communicates with the nearest cell phone tower. This signal is a form of radiation. We should be told and warned about this. Seven weeks of needle pains!

On 9/9, I talked to customer service manager Joe ** who wanted to give me a refurbished phone. I explained to him that I was having the same problem as before with the refurbished phone I had gotten on 9/4. He refused to give me a new phone but continued to ask me how he could help. I then asked to speak to his supervisor and was told that I would be called in 24 hours. I pay over $130 per month for phone services with Verizon. For 4 days I was denied the ability to have my phone fixed or replaced at no cost and my phone is under warranty. And in the Verizon store in Short Pump, VA, the customer service representative scratched the screen on my phone and then told me it was my problem.

The same thing happened again and I called Verizon again to complain, but was told this time that there was no block on international calls and that someone must have called directly from the phone. I was also told that international blocking features were only recently implemented by Verizon. But, I responded by saying that I had been told by another representative that there was a block on the account for international calls and if any calls had been made to an international line (specifically Nigeria), it would have been done with a phone card. I've documented the names of the representatives and workers id numbers just in case something like this did happen.

Afterwards, I asked to speak with a manager and the only solution he could offer was that I gather the phone cards that had been used during that month in order to prove that the phone cards had been used. Seeing that this was a hopeless situation and I felt like I was being cornered, I paid off the remaining balance on the account with the exception of the international call charges that were supposedly made to Nigeria and closed my account. I might also add that the numbers that showed up on the billing statement cannot be identified by anyone in my household and that these numbers might have been fabricated by Verizon. Thank you in advance for considering this case.

On September 3, we came home to find in the mail a notice from a collection firm, I.C. System, seeking payment. We immediately sent them today (September 4) a certified letter and copies of the online transaction and checking account showing on that this had been paid. We are livid that Verizon would wrongfully turn their own error to a collection agency. Even for the sake of argument we did not pay the final balance of early August (only a month ago) we are perplexed why Verizon did not send a reminder letter first. This action suggests to us that Verizon was not happy we did not renew the contract with them and used this tactic as a way of showing their displeasure.

To make matters worse, we noticed on call waiting the I.C. System called our home today, only 24 hours after we received their notice in the mail. They did not leave a message. Basically, Verizon's collection agency has already begun harassment calls before getting a response with us in the requested 30-day period. Verizon's action is an abuse of power and they should be cited. We have demanded of the credit company that the record be cleared immediately. We have a copy of the Post Office's certified mail receipt and will be expecting to receive a signed receipt.

I feel that it is unfair that I have to pay for a broken phone that we did return. It is even more unfair that I am being charged full retail, such that Verizon will make a substantial profit. In retrospect, it would have been beneficial if the customer service person had explained more fully to my daughter the importance of keeping any tracking receipts when returning the equipment. If Verizon cannot resolve this situation by removing or at least reducing the charge, they have certainly lost all loyalty from me. I would plan to switch my family to a different phone service.

This has already been posted as negative info on my credit report which I watch vigilantly. The main point that I question is: Not at any time did I receive any bill/statement/letter from Verizon stating any problem or debt. I had completely forgotten about the cosign. I would like to know if there is a statute of limitations for the co-signer, and is this valid if I was never informed of any past due balance?

I have written to Miracle Financial and demanded they cease to contact me as of Fair Credit Practice Act. I verbally informed the representative at Miracle Financial not to contact me as well. She said "we will just send the account back to Verizon." I don't know what that means, or what to do. I am not working (reg. nurse currently filing for disability following back injury at work secondary to a fall). Also, I have no "independent bank accounts". Damage to credit (so far that's all). Don't know what's next. I would appreciate suggestions. Thank you.

On 31st Aug, I got a note that my order ready date has been postponed to 3rd Sept. I am still waiting for the internet. I am an IT professional who travels every week and works from home every Monday/Friday. This delay is causing a lot of issue. I cannot even use my Vonage Phone. I have to stay at my friend's place to access the internet so that I can work on Friday/Monday. My order number is IRETxxxx, my Vonage order number. I have to either stay at my friend's place or at hotel to access the internet and work remotely on Monday and Thursday. Since I am not able to use my Vonage phone, I also have to spend a lot on my cell phone to make personal/official calls.

She told me that Kenya was not one of the 118 countries covered by that plan. She apologized for what the sales rep had told me. She said that she couldn't make any adjustments to my bill, but when the bill came, I should call Verizon and get the charges removed. I did just that when the bill arrived in July, 2010. However, the customer service rep said that she couldn't make any adjustments, because she didn't have the authority. She told me she would turn me over to a "supervisor," so I was put on hold. No supervisor ever picked up. For the last month, I have spoken to six or seven customer service reps who all say the same thing. (I have to spend hours each time getting through to them and then waiting while "they check the records.") No supervisor has ever picked up the phone. On two occasions, the customer rep mistakenly put me on hold to a number that turned out to be another customer rep who, of course, couldn't do anything for me.

Is there anyone out there or any government agency who can help with this? The customer service reps have said that it is unlikely that the supervisor will not make any adjustments to the charges of approximately $135.00. It is unbelievably frustrating and time-consuming to deal with Verizon customer service. Clearly, they're not concerned about their customers or doing the right thing.

The Samsung Gusto was not a satisfactory phone for many reasons, but especially voices over phone were unclear. On or about Sept 2, 2010, we took the phone back to the Verizon Store and exchanged it for an Ally LG. We were advised we had to pay a $37 restock fee, which was added to our billing account. We also bought a protective cover for the Android2, plus protective lens for the Android2, plus a car charger. In addition, we bought protective lens for the new free Ally LG. We asked about the monthly billing total to expect and was advised it would be $202.52 but they couldn't tell me all the charges for what had just transpired on phones, accessories, service perorations, etc. However, the store clerk did advise to expect a slightly larger bill than our expected normal $202 billing would be. Of course, we could understand the cost would be a bit more, but not hugely so.

Within two days, we received an email from Verizon disclosing a bill totaling $514.06 due on Sept. 15 regular billing statement. Also the monthly bill had changed from $202.52 to $252.00 each month. All this seemed excessive and we began to make inquiries. I emailed Verizon twice, but they did not respond. We made several calls to Verizon but got inconsistent statements as to details about charges. We asked for the charges to be broken down, but that was not forthcoming.

In desperation before the 30 day deadline was up, we choose not to enter into a 2-year contract. On Aug 29, 2010, we returned the phones to the Verizon Store and we insisted to return to the old individual plan with only one master line. We assumed the accessories were not part of the upgrade promotion, so we didn't attempt to return the accessories. The Verizon rep explained to me another restock fee on both phones was necessary. She wouldn't listen to my question about the $35 activation fee on the 3rd line, saying it didn't come up on her computer. She couldn't explain or breakdown the charges so that it could be comprehended.

Coincidentally, after arriving home from the store on Aug. 29, we received a Verizon bill that gave a clearer breakdown of charges. We had actually been charged for the Android2 phone, and a $25 activation fee for the 2nd line plus a $35 activation fee for the 3rd line. And there seem to be charges that nobody can explain where they came from? We get a $20 refund on the Android2 phone. So that brings down our bill to just under $500 thus far. We left the Verizon Store with nothing but a few accessories to show for a few hundred dollars wasted after being misled with lures of free phones and free activation! We don't have a clue how they came to a total $514.06 and now we are just waiting for the next axe to fall about the actual final bill we will receive. They couldn't tell us anything about what we owed or what to expect other than we do get a $20 refund on the Android2 after restocking fees and all that.

We need to retain our original phone number for business purposes, otherwise, we would have terminated Verizon immediately on the spot. We are now exploring other wireless services and we will definitely be terminating Verizon ASAP.

Buyer beware of Verizon! Cross all the T's, dot all the I's, get solid answers to important financial questions, watch the timeline closely so you don't get stuck in a 2-year contract, make sure the phone works to your satisfaction before you take it into your possession! We were told we should have stayed at the store for 5 hours or more to operate the phones to be sure they worked properly.

Good luck to anybody "out there" who's going to take on Verizon. It may take more than luck! You may end up needing a lawyer!

At the end of the month, after noticing I was still being charged a higher fee, contrary to what was promised in the phone conversation, I called again and spoke to a gentleman, approximately 5 PM in mid-April. He apologized and said he will take care of the issue. He also assured me that if I ever noticed I am over my limit, I can simply switch my plan back to a higher tier, and I will. My coverage was changed. However, I was not told at this moment that I was accruing hidden, undisclosed fees. I kept track of my minutes everyday, logging into my computer at work, since I wanted to make sure I would not encounter any additional fees, as I was promised. However, I noticed I crossed the allowed limit. Therefore, as Glen (the rep) suggested in their misrepresentation number two, I switched back to a higher plan. I did not know that according to Verizon, this will add other hidden fees not mentioned by the previous two employees.

At this time, I started looking for a cheaper provider. I called several times around April 28th, and on May 9th, I spoke to a few representatives: Shana, Ann, and a couple more at 5, 7, and 9 PM about a possible cancellation and switching to a different provider. I was informed by one of the reps that the cancellation would be approximately $80 plus the charges I accrued. When I called to cancel, I was told by the second rep (Shana, I believe) that I have to pay for my charges and the extra minutes. However, it looks like there will be no early termination fee. I was very excited, and I asked if she is certain, due to the fact that I was told by the previous rep that there would be the $80-something early termination fee, for which I was prepared. She said definitely not; it doesn't apply, and she is sure. So I paid all my charges and my overages. After that, I called a few days later to double-check since I noticed that I was receiving a conflicting story from every representative, and again I was informed by Ann (or Anna, etc.) that everything was taken care of, and I was all paid and clear.

A month passed, and one morning I noticed a huge unauthorized and unwarned withdrawal from my bank account for over $400 which completely messed up my billing cycle, and I had to borrow money from other accounts to pay my bills. I immediately called and requested to speak with a manager. I was connected to Elizabeth S. **, the manager who was assigned to handle my case. Elizabeth informed me that every time I was switching the plan, there were hidden fees, and pretty much switching to the cheaper plan made it even more expensive; that there actually was an early termination fee which was unpaid when I was making all my final payments; that the rest were additional charges, overages, etc., that I should be aware since those were known to the agents I spoke to.

I explained to Ms. ** that if I knew about such high penalty fees for switching the plan, I would never have done it. Why would I want to pay $400 if I was aware if it? I would stay with the $80! Let's look and analyze this; it is not logical! In regards to the early termination fee, I also told her that I was going to pay it as the first agent told me there was the fee of $80-something, but that the second agent I was making the payment with told me there was no fee at this time, therefore how can I know if the second rep is telling me I don't have to pay it? The manager put me on hold for about 20 minutes as she was researching the case. She returned and said she will have to listen to the phone calls and investigate the issue, and whether she gets an approval from the director, she will let me know what she can do. The week passed.

I spoke to Ms. ** again on Friday, and she said they have listened to the phone calls, and I should have been informed about the cancellation fee, changing plan fee, and all the overages accrued during my first call, but she spoke to their director and they are unable to completely reverse it. Therefore, unfortunately, I will have to pay the cancellation fee and some additional fees for a total of $180. She apologized for the misinformation in the calls she listened to, and said she will reverse the $351 if I just pay that $180 today. I was very happy, and even though I still believed I did not deserve to pay for their misrepresentations since I called five times to make sure I paid, that my account was clear, etc. (being overly cautious), I was happy anybody was going to help me.

So I had to call again and be transferred again from rep to rep, telling them that I do not want a credit since I don't have an account with them anymore, and I just need a check. I talked to Ms. ** who apologized and said she will take care of it. The check had not come for a while, so I had to call financial services a month later, and they said not to worry, everything has been approved by the customer service department and the financial services department, and that my check was scheduled to come the next month. The check finally came, with more apologies, and said it was final, stating $180 paid, $351.94 credited back, and $0 owed!

So I had to call again for the ninth time within the last few months over the same issue. I spoke to a very nice rep (a gentleman), and he apologized and said he had to talk to a manager to see what this was about. After about 10 minutes on hold, he returned and said that it was a mistake. He apologized and said his manager already took care of it and it was all taken care of. He also said, "Disregard the letter. It's a mistake; please disregard it." I thanked him for his help, hoping that the confusion and nightmare was already over.

Now, a few months later. on August 9th, I got another collection notice again (like all those that should have been taken care of), again threatening me that I am significantly past due. So I called them again. I spoke to a rep who transferred me to his manager, Jill, who explained that she reversed the decision of the two previous managers and the directors and financial services, and she said that the overages should apply, and that I owe them $160. I told her the whole long story, and said that Elizabeth **, Ms. **, Audrea, and some other managers told me it was taken care of, and that Elizabeth said she listened to the phone calls about the charges that were not mentioned would take place when the reps suggested to me to change the plan to a cheaper one (which actually was more expensive due to hidden penalty fees), but they didn't mention it, as they kept switching back and forth.

I said, "Manager ** and her director listened to the phone calls. Can you please do it as well to verify the truth? It's evidence." Jill said she has no ability to do it because they are already erased. I do not believe it, and even if they are, then she is just taking the side of the rep without any verification, just judgment without any support of evidence? So I asked her if she could talk to the other managers who actually did take the time to listen to the phone calls. She put me on hold for a while, and after she returned, she said Ms. ** doesn't seem to be with the company anymore. So I asked to speak to her director. Jill said she doesn't have any ability to find her either, and that I would have to leave her extension. So in short, Jill informed me she won't listen to the phone calls to research the case, she won't find the other managers that investigated my issue before or the ones who granted my credit. She said it was final that I owed $160.40, and that I need to pay it now.

After all that I went through and all the lies and different accounts told my different reps, and after all those phone calls I made, and after being told by other managers I was given credit, and later telling me it was final, and receiving documentation and the check which I already deposited - after all this, is there any room for any customer service? Does it mean anything to you to care about a customer who has been with you for so many years? And after I was told by your reps that it was taken care of, and the managers from your company ruled in my favor and issued me a check, you are now reversing? She concluded, "So are you going to pay with credit or debit card?"

In conclusion, although I was lied to multiple times, I was told different things by different reps, I received a few different rulings from different managers, and received a refund in my favor, and after the refund, I am getting harassing phone calls to give the refund back. It is so sad that Verizon Wireless cares about a few dollars so much more than about their customers, and for a few dollars, they will put their patrons through so many unpleasant months of constant harassment, which is no fault of the actual customer, but of their own lack of communication and the uninformed structure between employees.

I spoke with a supervisor named Matthew and he informed me that the only thing that they can do other than me buying a new phone is to keep sending me a refurbished phone until one works. He told me they only honor the manufacturer's warranty. I asked for the number to Samsung and called them to see if there was anything they could do. Samsung said that the phone I have is not under warranty and if I could get the phone that I originally purchased, they would see if they could repair it and if they could not, they would send me a new phone not a refurbished one. I called Verizon Wireless back to see if I could get my original phone back and was told no, that they had no way of knowing where it is.

I don't understand why Samsung said that they would send me a new phone if they could not fix it and Verizon Wireless says that they can only send me a refurbished one. I purchased that phone for my son so he could contact us in case of an emergency. I pay my bill every month for a phone that I only get to use half the month. I don't think it is fair that I have to keep wasting my time on the phone with them time and time again just to get the same result.

Every 6-8 months, all the phones would begin dropping calls or not connecting at all and we would get charged a really high bill for all the 500+ dropped calls because they make us go over our plan minutes. Per customer service, it turned out we were in an "extended network" service area and because of this, they could not tell if they were dropped calls or, (per a service rep) if we were deliberately dropping the calls! We had to send the phones to a relative in the state to take to a Verizon store to update them every 6-8 months to temporarily solve this problem.

The final straw happened in May of 2007 when we moved from Caguas, PR to Bayamon, PR and calls started dropping again. I was in the process of disputing the bill again in June of 2007 when they suspended our account. We were still trying to get the issue resolved when Verizon cancelled our service in July 2007, one month before our contract date was up, and charged us $175 cancellation fee for each of the 5 phones! We also found out that Verizon PR was purchased by Claro and Verizon would not have been able to continue our phone service as of June 2007 anyway. The bill is still in collection and is now $3,345 and has caused us to be turned down for credit on numerous occasions. What can we do to fight this? We sent letters to their headquarters in October 2007 but got no answers and it still went to collection Help!

The change of terms now requires that customers be billed for the entire final month of service, regardless of termination date. These terms are not in the best interest of consumers and are completely unethical. I am very disappointed that there is a general lack of regulation + oversight of cell phone companies. It seems that changes to standard cell phone agreement terms should go through a regulatory review before being enacted. At this point my only recourse is to submit a complaint to a consumer advocacy group online.

What good is a phone that you can only hear every other word of the person you are talking to or the call might get dropped and you are sitting there talking to nobody? What if it was an emergency? I do not think they are providing the service that we are paying for. Therefore we should not be held to any contract. You do not pay a contractor that building you a house if he is only building you half a house, that's just an example, a possibly poor example, but that is an example non the less. We have to stay with this poor service until our contracts are up because we do not have $800 to end our contracts. We did not ask to move to Verizon in the first place. Second, if the service is not good should that not void the contract?

My wife asked for another rep and also spoke with the rep supervisor but nothing apparently was done by the supervisor about this rude behavior as they went back to their business pretty quick. Me and my family had never been treated this way before and are a very loyal customer who has paid every bill and a lot of money to Verizon. I sent an email requesting for action about the rep's behavior and I got a Customer Service Rep personal apology but no mention of any kind of punishment or how they handle the rep's attitude. I understand that business have to keep things internal but I do not feel that the issue was handled at all, and this rep's action is going unpunished. The rep Raul should be put on notice or fire for this type of behavior.

I don't know why this girl was unwilling to help. I had my phone sent to where I was staying. My account is under my dad's name, he gave me permission to get a new phone, but I had to get his verbal permission to activate it. He no longer uses his Verizon line and the customer reps wouldn't call the number to get his permission. As soon as I can, I will no longer use Verizon and tell everyone not to use it.

The complaint started when Verizon purchased Alltel. The switch over was about 4 to 6 months into my contract so I wanted to discontinue service. First, Verizon customer service representative, who eventually is the manager, told me that if I discontinue my service, I will have an early termination fee of $200 because my contract is still in to up until 2011. I have a two year contract. I'm not aware of this when I signed up for 1 year with Alltel. Per understanding with Alltel customer service representative, this phone call to Verizon is due to a response to my previous email contact via my account customer service notice online on August 12 to cancel service.

Per their response, I was to call Verizon to cancel the service. I had the main line on my Alltel account and exported to another carrier on August 12. It was also brought to the customer service representative’s attention that the two phones that I have do not work. One doesn't work at all and the other keeps shutting off. Also that I had spoken to a previous Verizon representative about two weeks prior to this conversation on August 16 about phones and the plans Verizon has to offer. It could be possible that an elimination of one of the lines on the Alltel phone and about one year contract.

The Verizon representative said they cannot replace Alltel phones and if they were to send me new phones I would have to get a Verizon plan when the Verizon representative discussed the various types of phone. What kind of phones? Because not all phones they have are considered new. A part of this conversation was because I did not want a two year contract and I didn't want to spend a lot of money to replace the phone or go under a one year contract. We also discussed that Verizon doesn't have the exact same plan as Alltel or that I currently have. My options were to go with less minutes because I did not use as much and lower monthly amount or go with a high monthly payment plan to get something close to what I have with Alltel. The customer service representative said that per the contract, they have it is a 2-year contract and she can send me a copy of the contract but I will have to pay for the discontinued service.

I requested to speak to the manager to try to find some type of resolution. I spoke with the manager, the history and the back ground about the phones and that I did not sign up for a two year contact. The manager’s response was that it is a two-year contract and that if I disconnect the service, it will be $200 dollars for each line or a total of $400 because there is a contract for each line and its two hundred dollars per line. That was the first time it was mentioned to me. The manager’s options were: They can offer me a lower plan that they have it as cheaper than what I'm paying now or I can upgrade to a higher plan. She also can send me a copy of the contract.

This was discussed a few times about the now $400 dollars and the fact that Verizon cannot offer me what I currently have as far as plan wise and we disagreed on the contract. I requested a copy of that entire conversation she and I had in writing with regards to the offers, terms and conditions and what is available to me and she would not do that. We discussed the notes that she said she was putting on my account. They made an offer and I declined the offer. When I subject to put the full reason that Verizon cannot offer me the plan I currently have, I did not sign up for a two year contract and we disagree on the now $400 termination fee.

She said she would put on the file that I declined the offer that was made and that she or no one else would send to me in writing the offer they made or the terms and conditions that she explain to me on the phone. I asked to speak to someone else and her response was there is no one available to speak with me and she will leave a message with someone to get back in touch with me within the next 24 to 48 hours.

I purchased the WAAN devise with my first paycheck as I was not sure how long I would be in the area (part of my employment was with the understanding that I would be relocating within the very near future) and felt it would be more productive to purchase this devise rather than paying to have to terminate a contract for phone/internet/satellite, and paying the ensuing fees. Boy! Was I wrong! I purchased a 5 GB WAAN devise believing that I would have a lot of room to be able to use my computer. A vast majority of the fees were due to overage of the 5 GB's without even knowing it until I received the bill!

I religiously checked my usage every time I turned on the computer and had no idea that I had gone over because they show the usage in MB's and I foolishly thought that when it reached GB's that I would see it on the usage block. But, no, they keep it at Megabytes and do not even warn you when you are even getting close to Gigabytes! I personally feel it is a really ** way to get over on those of use who are not the most computer literate.

My only option now is to either do without my computer or try and find a decently priced package deal and continue to pay for a WAAN device that I feel that I can barely use for the price I pay. I now must decide as to whether to pay for a device that I need to use very minimally as well as try to find a package deal that I can afford and hope it is one that can be transferred to a new location, or just do with out all forms of entertainment and news.

The cell phone situation is a racket in America. The phones are of low quality and the fees are ridiculous. The following morning, I called the customer service and I was transferred 3 times before someone had the guts to ask for $150 for security before they would restore the service. I am not upset that they decided not to restore the service. It is the fact, that they didn't have to lie about the matter and that they need to train all of their associates to tell the same story. Each associate told a different story. They acted clueless.

As a consumer, I want to work with associates that are knowledgeable in all aspects. It resulted in Verizon sending this to collection. I have not been sent to collection before. I stated to them from the beginning that I need the plan to fit within a financial limit. The bill resulted in being an extra $40-50 per month. I couldn't keep up with it. It seems to me with all the different cell phones companies and different models of cell phones, they would make the phones better quality and be a bit more upfront with the consumer.

I have received charges which Verizon refuses to correct for 1.5 years, but I am unable to identify a total due to their misleading billing system.

So, I called the 800 number and the support team helped me. They told me they would replace my phone and the manager at the store should have done so. My husband and I always receive great customer service from Verizon Company until yesterday, 8/9/10. My husband told the manager they may lose us as long standing customers because the way they handled this matter. We feel poor customer service from one of Verizon store managers should not go unnoticed. Thank you for your time.

I have tried several times to contact them to indicate I will pay the past few months and let's simply resume the contract. Each of these attempts were met with very bad customer service. I was put on hold for very long periods of time, connected to departments that had no idea what was going on, etc. I have resulted to using the pay as you go with Verizon. This to has been met with horrible customer service, to the point I am now switching cell phone providers. Verizon will lure you in with deals and promises, but once in your that door and in that contract, you receive the worst customer service possible. If you call regarding making a payment, your immediately directed to a live agent. You call for anything else your on hold forever! This has been incredibly frustrating which has lead me to give up. This has damaged my credit report, even though I told Verizon I would pay for the past due months and to continue with the contract.

For the last 3 months I spoke to about 10 people from 1 store to another and online. I was told that Verizon would not grant me permission as a consumer to change the faulty cell phone from LG brand to another brand. I would have to purchase a new phone at regular price. As a consumer, I have all right to choose another product and pay the difference between the 2 products if the old product is faulty or a lemon.

Finally, in disgust, I phoned customer service on 8//10 and spoke with Nicholas. I relayed each event and my dissatisfaction with receiving another defective phone. On this date, Nicholas offered me a choice of a Blackberry Bold or an Android. After careful explanation and consideration, we decided to order the Blackberry Bold. This was received in two parts on 8/04/10. I brought this to my local Verizon outlet in order for them to transfer the data onto the new phone. Upon careful inspection, Verizon failed to included the back cover to this instrument. I phoned customer service and requested to speak with the supervisor. While quite pleasant, he was unable to address the repeated inconvenience and inability to resolve the problems to me of this 'upgrade'. Michael said that he could credit my account for the purchase of a part which I could research. This is not an acceptable way to do business.

I have been inconvenienced by the actions of Verizon. My service was interrupted as a payment had been misapplied. Today, I have spoken to seven or eight different people and at this time, my service has not been restored. This company should be investigated and fined for misrepresentations made to customers about services to be provided, costs and consistent overcharging. Furthermore, the practice of switching the customer to a number of different customer service representatives allegedly, to resolve the matter seems to be a practice employed to exhaust the customer. I signed on for a package deal with three services for $99.00. I am consistently charged anywhere from $167.00 to $200.00 plus.

Of course, you guessed right that no one contacted me. So, at 2:00 pm I called. After being on the line for a while, I was told that I would be called back. At 4:38 pm, I was still waiting, so I called again. I probably reached one of the call centers in Asia. And guess what I was told, "A technician is on his way and is still scheduled to arrive today before 2:00 pm! I made sure 3 times that I got it right. So, I replied, "Ms., do you know that in my area it is already 4:38 pm!” Her reply was, "This is what I have on my system."

And she was nice enough to offer that I can call other numbers. By the way, I need this service repaired as an emergency. My father has a dementia condition after a stroke and my mother has brain seizures after a brain tumor removal with diabetes. Staying home from work for 4 days, I believe it is not a pleasure. I was unable to monitor my parents. I spent $10K on special monitoring equipment. This caused tremendous stress to the whole family and unspeakable suffering to the elderly parents, not mentioning the time lost from work without being able to monitor online.

I call again this morning and get to speak to the very unhelpful Kristy. Her response is to wait for Briana's supervisor to call me back (should be today or tomorrow) and that she is not able to contact other call centers directly, and is only able to email general addresses per each call center to ask for updates. She also let me know that emails sent to other call centers are not responded to immediately as people are walking around and not always at their desk. I asked to speak with Kristy's supervisor, she said they are not available and hasn't seen one around for a while - Nice response. I have not heard back from anyone at Verizon Wireless. I need my money back. At this point I'm starting to wonder if I will ever get my money back. I know the economy is tough right now, but I don't think it justifies large corporations having the right to (1) steal money from their customers and (2) not return money in a timely manner when the customer requests those be returned. Is there anyone that can help me with this issue?

Not only the promises made to compensate me were not kept but the bill reflects much higher charges than promised by various advertisements in press and received by mail. The billing customer representative basically said that I just had to pay. Another item that surprised me in the bill was charges for international call. The charges were for $3.43 a minute without international plan and not $1.10 as stated by Greg **** in Bethesda store or $1.49 as stated on Verizon's site. The loss of business for 3 weeks as a customer was not able to reach me. The bill was much higher than promised by ads and representatives. I will be out of town after August 24.

I called Verizon Wireless, and verified above transaction. I attempted to contact Ocean City, MD location, but no one answered. We were advised that we would have 30 days to return the phone for replacement, at a store in Exton, PA Verizon Wireless. Went to Exton store yesterday, and we were told that we would have to pay a $50.00 restocking fee, in addition to additional fees for the new phone.

Verizon Wireless Corporate stores do not recognize Verizon Wireless Retail stores, yet no information is provided to the customer regarding this agreement. No information is provided at any location, to differentiate between corporate, and retail stores. Spoke with John, a supervisor of Verizon Wireless, on the telephone today, and he told me there is nothing that can be done. They do not honor what Verizon retail stores do. Now, we are being told that in addition to fees already paid, I will have to pay an additional $50.00 restocking fee, plus $69.99 + fees to get the original cell phone we had replaced.

So we got the phones and started the service with new numbers because I was concerned about Sprint coverage. I kept the old Verizon account going just in case I had to take advantage of the 30-day return policy that Sprint offered. After about two weeks, I saw no difference in the service from Verizon to Sprint, so I decided to "port over," as it is called. I ported over two of the Verizon phone numbers, but the kids and wife wanted to keep their new numbers. The Best Buy sales rep said that when I ported over the master number (my phone), it would stop the Verizon account.

Well, later, I got an email bill from Verizon saying that I needed to pay for service on the three remaining phones. I called up to see why they did not stop the service when I switched, and they said they did not know that I intended to cancel the account. I said that I understood, and that I had switched to Sprint and would like to cancel the account. They asked for my password and I did not remember it since I do not use it. They said that we would have to go to a dealer store to do the changeover. So we went back to Best Buy and got the sales rep to try to do that for us. He called up Verizon and found that he could not do that and we would have to go to a Verizon store to do it.

So my wife went down to a Verizon store, and the guy she talked to said he was new and did not know how to do that. But he gave her a phone number to call to take care of it. This was the same 800 number, apparently, that we called in the first place. So she got on the phone and made it clear to the agent that we wanted to close the account. She left the call with the understanding that she had closed the account.

So another month goes by, and lo and behold, another bill shows up. My wife called them up and had no luck getting the agent to understand that we had switched the account and had requested that it be closed. So I called up and talked to the agent expressing my frustration with what should have been a simple transaction. He said that he will take care of it, and put me on hold. After a few minutes, I got cut off, so I called back and got another agent, and she said that she cannot connect me with the previous agent, so I have to go over the whole sequence again, explaining to the new girl the problem. She said that there was no note in their computer saying that I had asked to cancel the other phones. Needless to say, I am getting frustrated. I asked her to please cancel the service and stop billing me for phone service that I turned off two months ago, and refund any over-billing I may have paid. She said that she cannot do that, and that she will connect me to a supervisor, which will take 40 minutes. I said I had an appointment for dinner, and could she have the supervisor call me instead? Of course, the answer was no.

So I cancelled my dinner and waited for the supervisor. When the supervisor came on, she did not know any of the details, so I once again explained what had happened. She said that the numbers were ported over on May 29. I asked why they did not stop the account then. She said it was because they did not assume that I wanted to switch all lines. Okay. So I asked why when I called the previous time and told them I switched the account, that that did not stop the billing. The agent looks up our account and says that we did not request shutting off the three phones. I asked what closing the account means, and she says that if I do not specifically state that I want the phones shut off, they will not assume it, and they will not ask if that is what I meant.

Now I see the scam. They play legalese games. I told her that this was unfair and that I did nothing wrong, and that I should not get billed for the two months that I did not use the old phone numbers. She was very well-trained in handling this situation. She kept talking about the lack of specific phone indication, and when I tried to speak, she would just talk over me. This was probably meant to cause the customer to get angry so she could hang up. A few times, she let up for a moment, and when I tried to ask a question, she would start her tirade again, walking all over me. I would wait for a break and start to speak, and again, she would overrun my question. I said that it was unfair of her to keep walking over my questions, and she said that she had not finished. I assume she had to catch her breath, thus the pause, but in each case, she merely was repeating what she said in the previous portion. She even put me on hold for ten seconds after I attempted to ask a question, and I would not let her step on me while she was reading me the riot act.

Then she started asking me if I wanted her to close the account right now. Boy, she catches on quick. So I say yes, if that is the only thing I can do at the moment. Then I get the question in: "So if your people did not hear me specifically say to turn off those three phones, they will not ask if that is what I meant, and they will not assume that they have to do it even if I did say that I was switching to Sprint?" And she said yes. Then she tells me that she will shut off the phone, but I am going to have to pay through the next billing cycle next month. I should have gone ballistic, but I didn't. So I am going to have to pay for three months of service on three phones that I did not use because they have set up their system to punish anyone that leaves their plan.

Fifth, I am going to cancel my Verizon landline and Internet. The Verizon supervisor had trouble hearing my righteous and fair position. Verizon, can you hear me now?

Please, can you guys please help me somehow with this awful, horrible situation?? The girl who I let use my other line, totally misused it and had said that she had called to fix it but nothing ever happened. She said that she cannot pay for it now so I am the one stuck on having to pay for her stuff that she messed up big time. And if they want me to pay it off, I can do so because I really don't want to sue anyone here. So I will pay it off myself, but 8 months to pay it off is just not right!!! They need to give me at least a year to pay all that off!!! Like seriously, so far, there is absolutely no justice here and I pray that this issue will be resolved soon!!!!

We continued to receive an invoice from Verizon. On 07/27/2010, my parents received another collection notice. We contacted Verizon to complain and we're treated horribly. The Verizon CSR was rude and argued with my wife upsetting her and making her yell. Final result was to contact EOS CCA. We contacted EOS CCA and it was worse, they refused to change the address. We hung up and contacted Verizon yet again asking for a supervisor. We're given to Mr. W.'s name. We yet again explained our problem, without any notice, we were transferred to EOS CCA. We spoke to Tracy who was also rude. She took our information. We are still not sure if the addresses will be changed. It is very embarrassing to receive these notices at our parent's address since this is the only mail received there. We are afraid this will have a negative effect on Michael's credit report.

When I called again today they said that they could see that we were in an area that has no coverage but they were going to have there technical dept. call us and let us know what they have decided to do with us. And at this point in time there is nothing more that they can help us with. Its not fair they changed there terms, we haven't changed ours. We are still forced to pay $160 per month whether we have service or not. How can that work?

We signed in and a tech support person talk to us. They said we needed to talk to a sales rep. He said, he put us at the top of the list because we had already been waiting. Well, an hour and half later we finally got to see a sales rep. We told him which phones we wanted. We were buying two. As we were switching to push to talk. The rep said, "Sorry we don't have those phones in stock and it will take about 5 days to get them." I said you have to be kidding, we just waited an hour and half and you don't have them.

Okay, what do you have that's comparable. "Nothing," he said. I said, "Okay, I have to leave I have an apt. at 6 pm and it's an hour drive from here and its now 4:45 and real snide he said sorry to waste your time. And I walked off as I was walking off, he said, "**". And I turned and said I can't believe you would say that to a customer.

He was sitting at his computer and said, "Say what ma'am. I left.. Well, we went home and forwarded our home phone to my husband's cell phone. As I work in the Health Care business and I have a brother on dialysis and my husband is a safety personnel and we need to be reached 24/7. Well, the sales rep turned my husband's phone off and turned the lost phone back on.

We didn't know this for about 4 hours until our youngest daughter contacted our oldest daughter whom we were with and said she couldn't reach us and was locked out of the house in the pouring rain with the little ones. Our two grandchildren. We came immediately home. We also had a job call for my husband that he never received which he needed to give an answer to asap . He lost the contract worth 3 thousand dollars..

We contacted Verizon via phone, spoke with a rep and asked for a manager. They would give me a 50-dollar discount on a new phone but would off no type of rebate to my husband. They shut his phone off and he lost a 3 thousand dollar job. My daughter and 2 grandchildren were locked out of the house for 2 hours in the rain and brother on dialysis tried to reach me. And I'm telling you this, representative shut his phone off on purpose!

Please help me to resolve this. Verizon breached the contract by shutting his phone off without our consent. And yes our bill is current, we own nothing, we own nothing. We have been long time customers. This is just wrong.

I got the phones and they are great. I got the bill, it is for $500. Normal bill is about $250 but with an additional $85 in equipment that would only be $350 max. I looked to see what happened on the bill and noticed they had charged me for two separate plans. She stated I had two types of phones and until the Blackberry (my phone) was on the same kind of phone that the droids were on (a Verizon plan and not an Alltel plan) then I would owe for two plans. They never told me that in the beginning. So in order to resolve plan, I had to order new Verizon phone, a Blackberry.

I got the phone and I cannot get any reception whatsoever in our 80 acre farm that we previously had great reception with Alltel. I call and complain numerous times about bill not being credited for $150 and lack of service. Repeatedly, I tried to talk to customer service but literally no signal anywhere on this phone. It gets so hot in your hand, you cannot hold on to it. Getting no where, they send in a ticket to get it "looked into" and nothing gets resolved except they note we have "marginal service" in our area. Really? So they tell me it must be my phone, I gave $130 for this new phone and now they want to send me out a warrantied refurbished phone free of charge! Because my phone must be bad, I have not even had the phone for 30 days yet and I am getting someone else's reject.

So I get new bill, now owe over $700 with this month's charges. They did not take off previous extra bill, they show they did on this month. However, it gave me a past due amount from last month since they did not credit me last month. I have to pay amount in full before they will help me this month and send me a refurbished phone. Not a lot you can do now as 30 days is up and will have to pay early termination fee for a service that isn't worth referring anyone to. Horrible, absolutely horrible.

I literally cannot talk to anyone as it shows roaming and no signal all the time and at all areas. So basically, I am getting ripped $300 a month for a worthless phone that has no signal on it and I cannot even talk on it. The good thing is, I will never go over my minutes because I only get to talk about 3 minutes before it drops my call, that is when I have my head turned just right that is. Worst mistake ever changing to Verizon from Alltel. I will wait until my plan is up and will buy a track phone.

It seems my messages are tied into a contact list that is going to the warranty center, minimum payment. Balance numbers and for what reason? I also want this contact list removed. I did not make up this contact list. I want some suggestions in how to handle this situation. I have been patient in trying to get this situation resolved.

The past 45 days working on these two issues with Verizon Wireless has placed me in a very difficult position and I no longer believe in the services your company can provide me with. I still have not spoken with someone from your Management team to assist me, even though I have requested and made several attempts to do so. No one has responded to me as of yet. So I have written this letter in hopes that other future customers will not experience or be treated in the manner that I have been.

On April 27, 2010, I contacted Verizon Wireless to set-up an International Data/Phone coverage plan for my HTC Touch Pro II phone from April 30th to May 15th. On June 12th, I received a bill for $7020.33 for international roaming charges. I have had to make several phone calls and spent a total of 15 hours on the phone with Verizon Wireless Customer Service in order to get the credit issued and resolved for a mistake made by one of your employees. I also spent an additional 3 hours checking online to see if my phone bill issue had been resolved between 6/12-6/28/10 when this issue was resolved.

On 6/25/10, my HTC Touch Pro II malfunctioned, so I went to a local Wireless store on 4421 Six Forks Road Ste 121 in Raleigh NC 27609,where they informed me they had to order the phone for me since they do not carry this phone in the store. Because this was on a Friday, I would not receive the phone until Monday. I explained to the Sales Rep, that "this phone is my only phone and I asked if they had a temporary phone to use while waiting for the re-furbished phone to arrive". They said, "Verizon does not provide a phone for this." So I had to go home and fortunately was able to locate my old Motorola Razor phone which I then had to spend time an additional 45 minutes with a Tech to activate the Motorola Razor.

On Monday 6/28/10 while checking my account online to see if the previous International credit issue was resolved, I noticed I was being charged with roaming data on my Motorola Razor. I then had to call up Customer Service to resolve/straighten this issue out as well, this was another 45 minute phone call where it was explained to me that even though I had an unlimited Data Plan on my HTC Touch Pro II, it didn't automatically carry over to the Razor since the Razor is not a smart-phone.

I would think your Techs would know what services I currently have and then apply that to my current phone that was being activated. But on 6/25/10, the Tech I spoke with never asked or mentioned that I needed to set up an internet data plan with my Motorola Razor. If I had not been online following up the previous issue, I would not have caught this error until much later down the road.

On Tuesday 6/29/10, I received the refurbished HTC Touch Pro II to discover the screen was badly scratched. I again called Customer Service and spoke with a rep in California (named Ahmed); I reside in North Carolina. First he offered me a new HTC TouchPro II at a discounted price, which I declined. He then told me he could have a phone shipped out FedEx priority overnight so I would have it on Wednesday. He would also apply a 10% discount for 6 months billing because of my aggravations. I also asked him to speak with a supervising manager to discuss my frustrations with Verizon Wireless. He informed me they were all in a meeting and that someone would get back with me on Wednesday 6/30/10. This was again a 60 minute conversation on the phone.

On 6/30/10 around 2pm in the afternoon Raleigh, NC time I still had not heard anything from a Service Manager concerning my issues and had not received my replacement phone for my scratched replacement phone. I called up Customer Service to check on the status of my order to discover my phone was not being sent FedEx Priority Overnight as stated by your Rep Ahmed on 6/29/10 but regular 2nd day Fed Ex Delivery. Again I asked to speak with a Customer Service Manager and was informed they were in meetings and someone would get back to me. This Customer Service Rep offered me an additional 250 free minutes to my plan, which doesn't really help me because I do not even use the current amount that I am already paying for, so there is no benefit toward me by having this applied to my account.

On Thursday, 7/1/10, I received the replacement phone for my scratched replacement phone, I went through the process of activating the phone as per the instructions sent to me with the phone. This phone upon activation would only power cycle on and off. I spent 30 minutes with a customer service rep before she moved me up to a Service Manager finally to discuss my situation with her. I went over with her my frustrations and dissatisfaction with Verizon Wireless services. She also told me she would follow up with me on Friday to see the status of where I was at with my current situation and what else could be done to compensate all the time I have been spending trying to resolve all these blunders by Verizon Wireless. I never received a follow up phone call from her on Friday. This was an additional 60 minute conversation with the Service Manager.

Before getting off the phone, she put me in contact with a Service Tech Buddy. I then spoke with him for an additional 45 minutes attempting to activate the phone and to stop the power cycling of the phone to on/off before I could do anything else. We could not get it to work. I then had to drive home and plug the phone in with my power adaptor. In the meantime, he sent me a set of instructions via email to attempt reprogramming the phone to fix the issue.

When I got home, I followed his instructions without any success. I am an IT Systems Administrator and pretty adept technology wise. The instructions Buddy sent were very clear and explicit, but they did not fix the issue. So I went back to my local Verizon Wireless store on 4421 Six Forks Road Ste 121 in Raleigh NC 27609, where I was treated very unprofessionally by the staff there. The first person I spoke with for about 30 minutes explaining my issue listened to me, then told me that since I had spoken with Tech Support over the phone, that they couldn't do anything for me and that I needed to call them. I informed him that was great but I didn't have a land line to call from.

He then took me to a phone in the middle of the store and proceeded to call your Customer Service line. I spent another 30 minutes on the phone before she escalated me back to Tech Support. Once I finally got hold of tech support I had to spend 30 minutes with her going over the steps Buddy had sent without success. I asked her if I could get a replacement phone with similar model/features that I had on my current HTC Touch Pro II at the store instead of another refurbished phone replacement. She told me I would need to take it up with the store because she could did not have authority to do this.

So I went back to the Sales Rep to discuss this with him and he was very rude to me. I asked to speak with his Manager, where I was told the Manager had left for the day. He then went to the back of the store and came back with a Senior Sales Rep to assist me. I spent an hour and half going over my situation with what just transpired with Verizon Wireless and my current phone over the past couple of days. He told me there was another HTC phone that I could replace my current phone with and I went over and took a look at it. I proceeded to check this phone out for about 5 minutes and went back to the counter to discuss it with him, only to discover he was working with another customer.

Instead of telling that customer he was and had been working on a situation with me, he proceeded to work with that customer, while I stood there for the next 30 minutes. When he was done with them, he turned to me and said, "Oh, you're still here? " I have never felt so insulted. I quickly told him to order another re-furbished phone which was a 20 minute conversation. In total I spent nearly 4 hours of my life at the Verizon Store to be run around only to have to re-order a refurbished phone from Verizon Wireless Online.

On July 6th I received a phone call from Kelly, from Win-back Department. I had another 45 minute conversation explaining why I was no longer a Verizon Wireless customer because of rude treatment and no customer service satisfaction.

On July 19th I was promptly billed $135 for early termination of services, which I feel I have no obligation to pay because of your poor customer service, and rude treatment. I spoke with a person who claimed to be a Service Manager. But she informed me that she could do nothing more for me because, I had terminated my contract.

To sum up, I have been a loyal customer of Verizon for over 10 years and have never been so badly treated anywhere in my experience. I have spent over 45 hours of my time attempting to resolve issues/mistakes made by Verizon Wireless on my account without any attempt by your company to compensate or reassure me for my frustrations and time spent in the past 45 days. Both your phone Customer Service and Verizon Store Service is very lacking when it comes to professionally resolving an issue. I believe the actions of your company's personnel nullify any contractual obligations I have with Verizon Wireless.

Which is nothing like the Droid! I have paid for insurance since day one each month and I am entitled to a replacement of my only 6-month old phone. I paid a lot of money for it and I am still paying a monthly fee even though I have not gotten a replacement! Assurion told me to call Verizon and Verizon is telling me that there is nothing they can do! This is ridiculous! I want a Droid phone or a Droid X and if Verizon can not make good on the insurance claims then they need to find a different insurance office to work with that can or give me a replacement themselves!

Finally, after being transferred several more times, I was informed that it had been discovered that (in Verizon's words) my account had been hijacked and it was an "in-house" theft. They switched my account back to my phone but would only refund $150 to my card. They refused to refund the other $100. Two days later, even though they said they would refund the money, it was charged to my card anyway. I contacted them again, they refused to help in any way and I was told to take it up with the card holder.

Not accepting this, I attempted to talk to personnel of higher authority but was refused assistance from them also. My request about what was being done to track down the employee that had hijacked my account was met with the reply of I could contact my local Sheriff's office or an attorney but they would not assist in any manner and it was up to me and my card holder to get the money back.

The consequences are obvious. The amount of money $250, not being a huge amount they want to just brush it under the table. But a crime was committed against me and my family by Verizon wireless, they took no responsibility, trying to lay everything on me figuring it would fall by the wayside because of what it would cost me to follow up with an attorney. They need to be force to accept responsibility by any lawful means available. Their security is not at an acceptable level and they have to be held accountable.

I called back and the extension she gave me was not valid, however the notes were in the system and they indicated that the new phones were offered to me. The representative advised me to wait for her to call me because she said it was a policy for the managers to follow up on these things and that she would put notes into the system that said that I had called to get the new phones. I waited and waited but there was no call.

After a few weeks, I decided to call Verizon Wireless and they said they can just go ahead and order the phones for me because it was pre-approved from the supervisor as per the notes. I was out of town when I called and they offered to send via FedEx the phones to the address in Virginia where I was vacationing. I accepted and hung up. However, when I checked my schedule, I realized I wouldn't be there to accept the phones, I called right back, within 5 minutes. I now got another call center in a different city and they couldn't even find the order! After about 15minutes on the phone trying to figure out why the order wasn't there, a manager came on the phone saying that he found the order and couldn't change the address because the order was already placed!

The phones were due to be shipped the following business day and it was early in the morning but Verizon apparently doesn't have the capacity to change an order once it has been made. They advised me not to worry and just have whomever answers the door to reject the FedEx shipment. I thought nothing of it and hung up.

Two days later, my aunt called me and said she had 3 packages for me at her house and signed for them not knowing that they were for me. So then we went through another deal of having to box the phones back up and sending them back to Verizon. Seven days later, I arrived at my home to find 3 notices from FedEx for the same shipments! Apparently, Verizon messed up the orders and sent an order to Virginia and to my home address. Both were returned because I wasn't home to receive the packages in time. I called Verizon again to get the order resent and thinking everything was okay, I hung up. Three days later, I received a FedEx package and there were two phones in the box and nothing else!

Instead of getting 2 new phones in boxes with documentation, chargers, and batteries, I received what I thought was a practical joke. One phone was just that: a phone with no back cover, no battery,and nothing else. The other phone was just a phone with a battery and no back cover! I was supposed to receive two, completely in box, new phones and they sent me refurbished phones that were not even functional.

I was completely irate at this point, having all these issues and each time speaking with a different person since Verizon does not have a way of getting the same representatives on the phone! I called and spoke to a Robert who was a supervisor in the NY office. He listened to all my concerns and assured me that all of my problems would end with him. He said he would send me two new phones in the box, overnight them and I would be done with my ordeal. I waited the next day and never received the phones or even an email from FedEx, which is customary to track the shipment. I miraculously was able to get him on the phone the following day and he didn't know what happened, was extremely apologetic and even took $52 off my bill for all that I had gone through. He said he would get them out today.

The next day, I got the package in hand and when I opened the box, there was a new phone in the box, but now there was just one phone not two! So, again, I called back and tried to get Robert on the phone again but I had reached the Alabama call center this time and spoke to a supervisor named David and he said he would send out another phone today. This is the point where I decided to contact you, because I feel that there is something wrong with a company that has no way of reaching the same person more than once. I had the name of the person and the name of the call center and I still could not get Robert on the phone. I also still do not have the phones I was supposed to have in hand by May.

I sent it back to Tranzmobile and they acknowledged they have received it. The phone was never opened or activated and sent back within 10 days. Tranzmobile said that I shouldn't be billed and the order and contract would be cancelled. Then a month later I receive a bill from Verizon wireless for $70.82. I called Verizon and they said there is nothing they can do and that Tranzmobile didn't cancel the order. They then informed me the phone was activated, but when I first talked to Verizon they told me they couldn't talk to me since the phone wasn't activated and I wasn't yet a customer and I didn't get the phone directly from them.

Now they are saying I have to pay for the last 2 months even though I sent the phone back, which was never used. Also they want me to pay an early termination fee of $200 when it was their authorized dealer that didn't cancel the account. They also told me since I didn't cancel it with them I'm responsible, after the fact they told me they couldn't help me and that it was a third party that I would have to talk directly to Tranzmobile. I have made numerous calls to Verizon wireless and Tranzmobile only to get a promise that a supervisor would return my call.

I haven't received a call to this day but I still receive bills. It was not my mistake, it was Verizon wireless authorized dealer's mistake, yet Verizon says I have to clear it with them. They still claim I have to deal with Tranzmobile since it was a third party but then go on to say I had to cancel with Verizon and Tranzmobile. I feel Verizon wireless is using a third party excuse to run an unethical scam. Thank you for taking the time to read this. I hope action is taken or this problem is resolved. Amount due was sent to collections and soon to be reported on my credit report.

First, if your cell phone needs to be replaced because it is broken, lost or stolen, be careful if you report that it is broken. If you have insurance, they will charge you the $50 deductible and then tell you to ship the old phone back. If you do not ship the old broken phone back, they will charge you for the full cost of the replacement phone even though you have insurance. If you tell Verizon that your broken phone was lost or stolen, so that there is no old phone to return, you do not have to worry about being charged since there is no phone to return. As the saying goes "No good deed goes unpunished".

Second, if your phone is lost or stolen and you think that you need a new phone number to go with your replacement phone, think again. Even if they tell you that the old number has been suspended, it will reactivate itself in 30 days. At the end of 30 days, Verizon will continue to bill you for the monthly service charge for your old number. They will also charge you for your new number. In short, instead of changing numbers, insist on getting the old number to avoid being double billed.

If you cancel the old number and it is still under contract, you will be charged a cancellation fee even though your phone was stolen/lost/broken and you bought a replacement phone with Verizon. If you noticed fraudulent charges on your phone bill and you want to cancel the phone number, they will charge you a cancellation fee if the phone number is still under contract. If you ask that the phone number be suspended, you will not have any phone service. If you do not pay your phone bill, even with the disputed charges, they will suspend your phone services.

In short, dealing with Verizon is not like dealing with a credit card company. When you lose your phone or if it is stolen, Verizon does not cancel the old phone and issue a new one for free. They will cancel but charge you a cancellation fee or suspend service. If you refuse to pay for fraudulent charges, they will not remove the disputed charges even pending an investigation. Instead, you must pay or else your phone service will be canceled. Last, do not waste your time dealing with the normal customer service representatives. They have no power to make exceptions to company policy. Insist on talking to a supervisor. You may or may not get someone who can help.

This was my first phone call to Verizon. I called tech support and said they didn't know why it won't work. They called my laptop manufacture and said I needed a driver. No i didn't. I was given a pre-certified phone because I didn't call within 30 days which was 5/4 and I called about 5/13. I continued to have email problems and then screen would freeze up when going from one page to another or messages. I called and they would send another pre-certified phone, to which I told her that if this continued that I would send it back for a different phone, all together. I received the third phone this month and proceeded to have the same issues as the last phone.

I called today 7/14/10 to request a different new phone to which Shaun told me that under my warranty, I could get a Palm Pix, which is the phone below the Palm Pre. I told Shaun that why would I want a phone that is less than I had? I purchased the Pre because of its capabilities or I could pay full price for a new phone, or pay less for a pre-certified phone. He stated that was all the options by warranty would offer. I asked to speak to someone who would have the ability to offer something else, which he said that his supervisor could not offer any different that he. I told him that I was not going to accept a less phone than I purchased and would not pay for a new phone.

When that did not happen, I called on July 12. I was told that there was an audit being conducted on the credit balance due to a refund that was issued in April on a matter unrelated to the cancellation of my service. The estimated issue date is now around the first of August. Verizon has suspended the overdue portion of my bill until the end of my next billing cycle, which is 2-3 days from now. They expect payment of that $172.75 overdue. I have been waiting for 10 weeks for Verizon Wireless to process this refund. I have placed several calls and each time, I am given another reason why the refund has not been issued.

I believe this is a form of collusion between the companies to extract additional fees from consumers who now have no options of turning to companies that are free of these charges. I believe this falls under the fold of the antitrust act. I would like to pursue this as an individual with the assistance of entities such as yours. Thank you.

Verizon has been dead fast in not listening and refusing to help with getting a different phone. So my only choice is to warn everyone who is thinking about purchasing an LG Chocolate Cell Phone that they would be more satisfied if they spend a couple hundred dollars for a "Real Chocolate" that has proven itself to help mankind!

I brought the package in to my local Verizon store as instructed and the package was accepted by the sales representative in the store on June 11, 2010. He advised me that the FedEx transaction was proof of my return within the grace period. According to the terms of this purchase, I was not obligated to pay a usage bill, just the restocking fee. When I made this purchase, I asked the sales rep three times if there were any other fees. He replied no; that I was in a promotion allowing the return of Verizon equipment within 30 days with only the obligation being a $35 restocking fee.

I then received a Verizon bill dated June 7, 2010 for over $86.00 which did not even include the restocking fee. FYI, I used the device starting June 6 and ending June 9, 2010. I sent the bill with a letter of explanation dated July 1, 2010 detailing why I was not obligated to pay the charges. Verizon customer service called my home on July 9, 2010. When I spoke with customer service, I again explained my position including how the sales rep told me in no uncertain terms that I would have a 30 day grace period to return equipment with only an obligation of a $350 restocking fee. This person refused to acknowledge any such promotion my sales rep had offered me at the time of my purchase.

I am now in a dispute with Verizon Wireless. I strongly feel this company is involved with a scam, drawing customers into deals that do not exist and then billing them for charges that were never explained. I would appreciate an investigation into this matter. I am more than willing to pay the restocking fee, but nothing else. If a recording of this original transaction was made, I feel I should be privy to it as it would prove my case.

When she got back on the phone, she informed me that she applied my credits and bonus points to my account and it would not only cover my overage minutes but that it would also leave me with 214 extra minutes to get me through until my next billing cycle, begins on July 3. I was ecstatic and I could not thank her enough. She then stated that I was eligible for a free phone upgrade if I was interested. I asked if there was a charge and stated that I have had problems with my dare phone since I received it two years prior. She said no and assisted me with the free phone selection. At the end of the conversation, I review my status no previous overage charges, free phone, new two year contract and no additional charge. She said that is correct. I even upgrade my plan $10.00 additional dollars to unlimited minutes and text to make sure I would never have this problem again.

Well, needless to say, I immediately had a connection problem with my phone. I called customer service. They advised me to go to one of their stores. Well, I went to Verizon store and they told me I had to duplicate the problem. So they could either change or correct the phone. With no success, it did not happen. So I left with no satisfaction at all again. Then I got my bill. I called customer service, Karen, informed me that the credit was not applied and 50 minutes later. She told me how much to send in and that the credit would show up on my next bill. It never was applied. I called customer service again and spoke to Jennifer. She stated that only a portion of the credit was applied and that this is the only credit that I would receive due to the fact that I received a new phone.

I asked for a supervisor. Ashley #1210 got on the phone. She stated in a monotone voice (which annoyed the heck out of me) that I was not going to receive any additional credit. I stated that I wanted to go back to my old phone and my old policy. She stated, "well, if you do that then you would still have to keep the 2 years contract and the $35.00 charge for the restocking of the phone because you are over the 30 days period by 4 days." I explained to Ashley that if I was not misinformed by the previous customer service representatives that I would have never sign for a new contract or phone especially because I have no job! She stated, "just because you think the customer service representatives lied to you.." That is when I interrupted and asked her "you are a supervisor correct?" She said yes. I said, "you should never use the word lie to one of your customer." I then informed her, "I never accused your representatives of lying to me." I then reminded her that I stated they misinformed me of the status of my account. There was silence for a moment. I then asked, "now can you please inform me of how you are going to assist me with my situation." She stated, "I already have explained to you." In disbelief, I thank her and hung up.

I can not and will never understand how a company like Verizon that is supposed to be the best around could do this to their customer. How can they have supervisors representing their company like Ashley? Once Verizon has you under contract, they do not care about the dedicated long time customers. Bottom line, I am going with another wireless company no matter what the cost. I will be informing every media source that I can reach out too. Good bye Verizon and God bless you for the fraudulent acts that you perform on a daily basis to your customers.

I emailed customer service and received email after email saying to call the center which was useless. I have confirmation of all my payments which I faxed to 877- at least 5 times with no success. Wireless department is saying I don't owe them anything and my account is paid in full. Internet account is saying I owe them for my wireless payment on top of the internet but they refuse to contact wireless and confirm that my payments were made on time. It is extremely frustrating trying to get in touch with someone to actually apply my payments to the right account.

I contacted Verizon regarding the many faulty replacements phones I received and I found it extremely difficult to resolve these issues with customer service. During this time, I lost income and delays in vacation as well as distress. I still remained a loyal customer to Verizon in hopes of resolution. I even went to Verizon stores for assistance, with no prevail on several occasions. I was never told the phones under warranty would be refurbished nor under the insurance plan that they are refurbished. I was told when I bought the insurance, I would receive a replacement with the impression that the replacement was new as they quoted, what it would cost if I had to buy a new one. I had to miss medical classes to get the replacement phone.

When I arrived, I was told I would have to wait a few days to get a new one (all the while paying for services I was not receiving). I explained the problem with missing classes as I can get expelled due to being medical classes, but stressed the urgency of needing a phone for my lawyer to reach me. I asked for a loaner phone. I was told there was "no way to get a Blackberry that day", I was told it cannot happen. It took another customer to make me think about filing an internet complaint against the company. After being there over an hour, a salesperson showed up with a Blackberry from the backroom. Not once was I offered this even after explaining my circumstances.

This phone shortly broke again due to faulty software issues. They wanted to charge me $50 for a refurbished phone despite the fact that I already spent approximately $120 for insurance to date. I kept complaining and said the service I received so far is incomprehensible and want a new phone as I paid for insurance. Verizon said I can get a new phone but I had to sign another 2 year contract in order to get a new phone. This type of service was never stated in my insurance deal nor was I ever expecting to keep receiving faulty equipment as replacements. As a result of Verizon's poor customer support, erroneous billing practices that can't be resolved, misrepresentation of the service provided, unacceptable equipment, etc. I was forced to sever my contract with them and went to another service provider. I am disputing the bill that Verizon is claiming I owe them as a result of these circumstances. I do not feel the bill is warranted and I do not feel I should have to pay for services I feel I did not receive as promoted in the advertising campaigns.

"I recently traveled to Israel. I called ahead of time to transfer my phone to be used as a global phone. I asked to transfer my services over. One of my features that I pay for is to use my phone as a tether. After my conversation, I assumed that everything was transferred. When I just received my bill, it was for $10,500 and this is only for the first half of the trip. We specifically talked about transferring over all of my data services, which to me includes my tethering. This was obviously my assessment as I used it consistently as a tether.

I have just talked to customer service and to a supervisor on the phone, who have told me that there is nothing they are able to do for me. I have been a Verizon Wireless customer for many years and made a switch on the phone in good faith. At no time was I told that I would not be able to tether, a feature I regularly use on the phone. I have no ability to pay a $10,500 bill, nor do I think that I should have to. Please let me know what can be done to rectify this situation. You can reach me on my cell phone to discuss this matter. Thank you for your prompt attention. In the meantime, I am going to continue to pay my regular bill while this is being worked on. "

Assuming that I have to pay this bill, it will result in extraordinary credit card debt.

I don't think these phone services should try to make you have contracts and keep making you sign up for longer contracts! He never offered to fix my phone or help me in any way. I just have had the phone a few days. I tried to charge phone and the charger was hard to put in because you had to pinch the side to push it in the thing.

What the heck is this message and why must this happen for universal charger and the concept of having one charger for all of them is lost. Or is it just one of the gimmicks of enterprise world.

Month after month, my bill has charges for 'premium channels'. I did not want nor order as well, as some entries I could not understand. Their bill are meant to be impossible to decipher, I think. So I call just about every month and you know how long that takes? Sometimes I have had to hang up as I can't wait any longer. Each time a representative assures me they will give me credits and stop charging for extras, I don't order. Sometimes I see the credit and sometimes I don't. I have so many notes. I can't make sense out of it anymore.

Yesterday, I called again - same story. I specifically asked about a credit for $41.03 that I was due and that I saw on their web site last month looking at my bill. Well, I was on hold for over 5 minutes and she came back and said she had pushed it through and I would get it off this bill. The bottom line after that and the SHO fee was removed, was calculated incorrectly by her. I questioned it and she said oops, her mistake. So we agreed on an amount of over $51.55 less was due than was charged on that month's bill. That is what I paid, but really I don't think next month's bill will reflect the change.

I really think they hope their customers will not bother to go through this hassle and just pay whatever they ask. Also, don't think it was any 'accident' that that credit was not on my account after a bit. I don't trust them and am disgusted. I wish there were more options for me and I could change.

I have an employee come in after hours and fax that over right away. One week later, I called in to make sure it was done and they told me that that wasn't the proper procedure and that there was a POC and it wasn't myself, even though I own the company. So I said that that was irresponsible and that their supervisor should have known the proper procedure and that someone had to pay for the expense of the call, the employee faxing the agreement and the time it took. They refused and have sent me 2 emails stating so. They have no legal right to even have that number. I am contacting an attorney.

They claimed they were going to have a tech drive into my area with a droid eris and see if they had any problems, and maybe droid doesn’t work in my area. It's funny when other family members have them with no problem. I'm at a loss of what to do next but I'm very disappointed in Verizon. Is there anyone I can contact to pursue this? I asked them to use the credit they gave me for a phone that worked and they refused that too. Thanks for any help you can provide me with this. There are at least 10 family members that use Verizon and many of my friends, but I'm one unhappy customer. I'm not sure how long I have to wait to get this cleared up. Your help would be appreciated. Thank you.

They sent us to another store. The gentleman there said he would exchange it, but did not have one in the store that day, come back Tuesday of next week when he was working in that store again. We went back, he was not there and no one knew what we were talking about. No one was willing to help us. I did not want to push my daughter, she was having other problems so I held off a bit. I then asked her to go with me to the store at Tyrone Mall in St. Petersburg and tried to change it out. She called the company and had my name added to the account and said I could do it myself. I went there today, June 22, and was told flat outright that the guarantee was done and I was out of luck. I explained my situation about the two other stores and he (Dan) could care less. He gave me the name of the man who sold us the phones (Bryan **) and I called and left a message. Then I asked what store he was working that day and I got that store's number.

Bryan answered! I explained my plight and he asked to talk to Dan. Dan walked away with my phone talking to Bryan and came back and said he had to call someone else. After 20 minutes, he told me he needed my information and they would get back to me. I asked for a manager a number of times and apparently, there are none! I explained that it was due to the runaround I have been getting with "Verizon" stores and how one does not know what the other is doing. I explained that if they would treat their customers with a little respect and like paying customers, things might be better. They just look at you like you're nuts (which by that point I was). Whatever happened to customer service? All I want is to swap out a phone that is one month and 21 days old! I just feel like now that they have my money and a 2-year contract, I do not matter to them.

I called Mr. ** and Mr. ** in the Carolinas about having to service and what it has cost me. They will not return calls. Now IT/Credit/Customer Service puts me on hold and then hangs up. Bottom line, it has been 6 days. They have told all of us in the neighborhood they sent a technician out. To date we have not seen a body. Verizon will not allow me out of the contract. They just string me along until they get it fixed, in which they have no idea when that will be. Do not go with Verizon. They lie, are unethical, and above all else have no sense of urgency to resolve your problem. They are only interested in keeping your money no matter how they do it.

I called on 4/23/10 asking what that was about, as I had the service 4 1/2 years, early termination. I was told it was a mistake, and both charges would be credited, and got confirmation numbers for the credits. A month later I received a bill for $83.00 approx 5/23/10, early termination and charges for internet services from December 09. WHAT? So I call again, wait on hold for at least a 1/2 hour, and was told once again billing mistake, and will be reversed, and received a confirmation number again.

On June 18, 2010 I come home to a collection notice from IC Systems for the $83.00. I literally spent 2 hours on the phone with Verizon trying to straighten this out, as I was told this would be reversed. After waiting and being transferred to 3 different people, I was told that even though I was told the charges were incorrect, that they would be reversed/credited, I was told on 6/18/10 that even though I was told all this, that the decision was denied by a "supervisor" and I owe the money, but they never notified me of this. In fact the collection letter is dated only 3 weeks after the last time I was told it would be reversed. I was told that last July I renewed my "bundle" (I do not recall this) and verbally agreed to another year. I asked for proof of my agreement, and was told I need to talk to collections, so after I waited another 1/2 to talk to collections, they told me I need to talk to billing.

I called back to ask to speak to a supervisor to explain how they can send me to collections, without notifying me that the reversals were denied, and this is only after 3 weeks from the last call that I was told the billing was a mistake and would be reversed. I was told again, all supervisors are gone and to write a letter to their Florida address. This is insane. Who tells customers charges are incorrect, will be reversed, 2 times no less, and then sends it to collections without notifying the customer that some supervisor changed the credit.

My fear now is my credit score being affected, my score as of November 2009 was 782. I am 46 years old, always, always have paid every creditor owed, and paid on time, and now my credit will be affected by Verizon and not telling me they reversed the credit, and not giving me any proof or notification that I was under a new bundle plan for a year. Verizon basically now has the power to ruin my very good credit over an $83.00 charge, they cannot prove, nor did they tell me they reversed. I will be writing the collection agency on Monday, as I got the letter Friday night when I got home, as well as a letter to Verizon in Florida. I cannot believe this. I was told 2 times these charges were wrong and would be credited, after the frustrating experience just to talk to someone, only to be told some supervisor decided I owe it, but they didn’t tell me and turned me over to collections! This is so wrong, my credit will now have a bad mark and I had no clue this was even happening.

He advised that since we were traveling together that we can add a Global data plan on the primary line prorated for the 1 week for $29. This way, we can use internet on that phone line unlimited. So I agreed being that we are traveling together and there is no need to have 2 lines with internet and pay twice. In the Bahamas, we used my line for internet and we never used my wife's line for any internet usage or email. When we landed back in the US we called customer service to make sure they had cancelled the global data plan so we don't get charged. The representative advised that she had cancelled and we will see credits for any charges beyond the 28th of May for the Global data package. When I received my bill, it was for $1,096.75!

I called up Verizon and 1st I talked to a representative that said, “Wow, that charge is too high.” My wife’s line number was charged $894.67 for roaming. Mind you, that my bill under my number shows that we were in the Bahamas for 1 week and that the data plan was added to my line and it was prorated. The representative said that he will make the bill 75% which would be $433.00 which I still thought was unfair due to the fact that we never used the other line for any internet. He asked what type of phone does my wife have and I said we both have a Blackberry and he said that's why. The Blackberry phones automatically pick up the email incoming, so you we charged for it. I thought I had to pay the $433 because of this rule that no one ever told us until that representative mentioned it. Then I get a phone call a couple of times where the rep was trying to call me then when I call, they can't connect me to him and all they can do is email the rep. When I asked for the rep's name they would say Gerry and could not give me a last name. This went on for like 4 days back and forth.

Then I called and talk to another rep that read the comments on the log and advised that the $433 was denied and we must pay the full amount. How do you say one thing and then another thing later? So then I told her to research the account and she can see that they were no internet or outbound email usage on the line in question. That is why I had the data plan on my line to use while we were in the Bahamas. She said she will send it to the research team and call back. Same thing happens again. She would call and then when I call, they have to email her and I never get a response.

I finally called again and talked to another lady and she stated that she will put the account in dispute and they will call back in 4 days. The next day, I get a call from the 1st guy I talked to, Gerry, and he tries to explain what happened and how there was so much usage on that line in question that they could not approve it. He also mentioned that the day we left to the Bahamas, there was an extremely high usage and this one day caused the large bill. He then mentioned that if there were any programs with music or streaming, this could cause data usage extremely high when roaming.

I told them to go and pull up all the websites that I went on that line, which would be none. He then gave it to a supervisor who kept saying the usage is valid and when I asked her to provide me a list of websites or the exact cause of usage, she said we can't do that. This is where I can't understand it, “You are not able to provide me any proof of any websites or music or streaming or what caused the usage on the phone which was extremely high that one day.” She said no and said, “You have to pay the whole bill and there is nothing I or you can do about it.” She said she would be able to connect me to the financial service dept to make arrangements to pay the bill in portions. I asked her to give me the number and took her name Denise **. She would not give me a last name. I asked for id #, she said **. She then said call 866-.

Then I called that number after getting off the phone and frustrated. Then they tell me that they can't set up any payment options until the account is delinquent. I told the rep that I don't want to be delinquent and I just need to make sure that I have enough time to consult and dispute the account without my credit being hurt. They said no, unless I were delinquent, they can't talk to me.

So my bill is due June 28th and today is June 17th and what am I supposed to do? I don't mind paying the bill and that is not the point. It is just not fair and just what they are doing. They are charging roaming fees for something I was never able to take advantage of or use. If emails come automatically or streaming occurs automatically, how am I able to control that? I have set up the payment in full to go out on the 23rd of June. I am not the type of person that wants to mess up my credit and default. I need someone to please help me here. All Verizon keeps doing is pushing me to pay. These charges are not valid and I will make sure that this message will get on every website where I can post about Verizon's unfair roaming charge practices. If they knew something overseas would cause roaming charges without me accessing it, why wouldn't they tell me that when I called to activate the Global data plan and they should have advised to put on both phones.

I called the company today and asked to speak with the manager who said his name was Frank. After expressing my frustration about this, his solution was for me to do an upgrade, receive a $100 rebate, and pay the remaining balance. I asked if Verizon motto wasn't customer service. I would love to be able to walk away from this contract that I have, as Verizon service is one that I would never recommend to anyone, as I'm now forced to keep a phone that is ineffective and I would even recommend that they train their manager on what is the true meaning of Customer Service.

After 14 attempts, I was finally able to unlock my residential phone service account. That was last year. Then, silly us, we decided to change banks. Again when I tried to modify my payment methods, I received a variety of error messages, and although I finally was able to update the residential phone accounts, I never was able to access the DSL account, although I was receiving notices that it was coming from an expired credit card, when it had not been coming out of any credit card at all, but from my bank.

When I tried to access information, I was again told by error message that the service about which I was inquiring was not available in my area. When I tried to log in on my customer ID and request my password information be forwarded, I was told my customer ID was wrong on one attempt, and when I tried to re-register, I received a message that the selected customer ID was already associated with another account. You betcha, mine, the one they could not find. Finally, we received a dunning notice on the DSL account, in a notice that had account number printed on it, and a telephone number to call to arrange payment. Guess what? No such account. So we found a physical address, mailed the payment, and hired onto another DSL service. But we were still billed for services.

But on the other hand (the one that doesn't know what the right hand is doing) closed our email down, and sent pending messages into cyberspace, no "failure of delivery notice" for our friends and business associates. In our attempts to discover why we were cut off but billing continued through this month, we of course could not get that question answered because our inquiry does not fit the Verizon menu. I now owe money for lunch tickets I had cancelled, owe apologies to people who extended invitation to which I did not respond, and who knows what else. The only upside is that we learned all of this before, and not during, a family business start up. If cell phones were friendlier to people who have hearing disabilities, I would be paying my money to Net10 or AT&T and tell Verizon to take a hike. And would they care? Of course not. They are not in the accommodation business, they are not in the service business and they most assuredly are not in the communications business. They are a disgrace. I have lost friends, customers, and who knows what else. I do not want to talk to an attorney. I am an attorney, and if you think that helps me any, there is no menu selection for that.

I had previously obtained a data plan when traveling to Europe but did not do so this time because I understood that Mexico was included. I received no warnings from Verizon that these charges were being run up. When I received the bill from Verizon, I contacted their representative and they explained that I needed to purchase a data plan. They offered me a 50% credit which I said was not satisfactory. After about 30 minutes of waiting the agent went to a supervisor and got approval to credit the full amount provided I purchased a one-month international data plan which she explained I could cancel after on May 22 2010. I assumed that the matter was resolved as the agent clearly told me she had obtained approval to give me a full credit.

I then received a second bill from Verizon which did not reflect the credit they told me I had received. When we called to find out what happened, we were told that the credit was being processed and would probably show up on the next bill. We called again and were told it was still being processed but that the credit would be shown on the next bill. Then without warning, my service was disconnected, causing me serious disruption to my business where my clients need to reach me for emergencies and leaving my daughter who is on the Verizon Family plan and is on her own aa summer school no way of contacting us.

Eventually after several long telephone calls explaining the situation, Verizon reconnected the service but refused to honor the credit. They told me that the credit had been rejected notwithstanding that they had previously agreed it unconditionally. They had apparently rejected this on May 13, 2010 more than 2 weeks after I received the approval for the credit on April 29 2010. No notice was provided to me that the credit had been rejected.

After several more very long conversations with Verizon representatives, none of which were willing or able to assist, I was told that the agent who had authorized the credit shouldn't have done so. They are not disputing that they authorized this credit but believe that after doing so, they are free to renege on an agreement.

My belief (based on thousands of Verizon complaints that I've been reading about) is that she has been purposefully trained to agitate the customer in order for them to back down on their claims. After telling me multiple times that we were wrong and arguing that we were responsible for the entire bill, I felt mentally exhausted, abused and pushed to my limits. I told this person that Verizon's response to my situation could result in a class action suit against them based on the large volume of unhappy customers and ex-customers they have.

I purchased a Blackberry Tour and I also bought the protection insurance for it. Before I added that to my phone plan, I asked the salesperson what it covered. I asked him if water damage, theft, me losing the phone, even my own clumsy behavior and me dropping or breaking the phone on my own was covered. I also asked about the trackball because it was a Blackberry and the screen, if it broke or cracked, and he told me it was all covered and that if I at anytime had any issues or problems, to bring the phone back into the store and they would replace my phone with a new one. If they didn't have the phone anymore, they would go ahead and give me a new phone that was like this one as well. So, I went ahead and added the insurance.

Last week, my phone's trackball began to stick, so I took it into the store and had it checked out. They told me that it was sticking and that they would go ahead and order me a new one.

When I received my phone in two days, I noticed that it wasn't a new phone but "like new" and what was I going to do? So I went ahead and activated the phone and I could notice it wasn't a new phone right away. The buttons weren't as easy to push down, all details on the phone weren't as smooth and when I charged the phone, it had to be set a certain way to charge and all things, I was going to just deal with but five days later, the "like new" phone they sent me was broken. I couldn't start it, open e-mails, check texts, make or receive any calls and when I took the phone back, they said again that they would send me a "like new" one because they didn't have any of my phones anywhere in the area.

I waited 50 minutes to talk to a supervisor on the phone and was told the same deal. Like new is the best they can do and that even though I was told one thing, she couldn't do anything about it. I feel like I was taken advantage of, cheated, and was told a lie. A verbal agreement and contract was not upheld on their part. My entire day was wasted and I wasted an hour at the store and over an hour on the phone. I spent the greater part of the day and all morning without the ability to use my phone.

At the end of all things, Verizon is breaking the contract, charging me an amount different than agreed, and I will end up paying $360 for terminating a contract that was broken to start by Verizon when they didn't deliver the charges as promised and they are free to moved on to rip-off another client. Maybe my way to explain my cause might not be in the proper or finest way, but I hope it can be well understood by the person who takes notice of complaints. I will be most grateful if you can help.

I have two main lines and neither one works. Why are companies hanging up on us when we record, but it is alright for them to record? And, can I deduct the days my phone not working from my monthly bill? Also, why are they not authorized to speak with us when we record?

I told them that if they want me to pay the bill, I need a statement, but I refused to pay for it. They were rude and told me, "Fine then this will go on your credit report and you'll be hassled by collection on a daily basis. Have a nice day." I called Verizon back and asked if they could send me a statement detailing the charges for the amount due and they said they could not. I politely informed them that I could not pay for a service that I was never invoiced for. They said that unfortunately I would have to deal with their collection agency.

So, I know we'll have to purchase 3 new phones that can be used on my Verizon account and hope that we have no additional issues over the next 2 years. My other option is to pay the fees to cancel the contract and then the additional fees to get 5 phones with another company. I do know that they will never be able to keep me as customer and as soon as I can, I will be gone.

Back home, she told me about her acquisition. I asked her if she will be able to trade her device off before returning France. She said no and asked why. I then told her that with such a Verizon phone set, she won't be able to reuse it elsewhere since Verizon is using its proprietary protocol which is not compatible. No one ever told her. We went back to the shop and they refused to cancel the acquisition and to reimburse her. This student had to overpay for a prepaid plan. As an example, she had to pay for power wire which is always complementary to a brand new acquisition. On top of that, this a pure loss since she won't be able to make it work outside USA.

When I contacted Verizon the lengthy time after the tech had changed our lines, I was advised that they weren't responsible and that I had to pay for the maintenance call to our home, which I believe was about $75 per 15 minutes, even if it was their fault and because it was too long of a period of time when the error occurred. I argued this for weeks then gave up. In January 2010, I contacted Verizon tech department about my wireless not working and that person asked me to look at my bill. At that time, I realized I had been paying for inside wiring maintenance all along since 1988 and the tech said that he was looking at a yes/no box on the system and the box was marked "no" for having the maintenance program.

Tech told me to call consumer service and have it resolved. Therefore, when I was told a couple of years before that I had to pay for what the tech had done incorrectly, I had the "insurance" anyway and wouldn't have had to pay. When I contacted consumer service, the rep verified I did have maintenance and would make the correction on my account. So when I called tech support, they can make an appointed accordingly without charge. At that time the rep told me that because of the inconvenience caused by the maintenance issue, she was going to give me free HBO and Cinemax for 90 days. Great! Then she advised that I could save $26 a month if we went digital at our home. I asked if this would affect anything in our home and she said no.

Well, after 30 days of having HBO and Cinemax, it was turned off with the a bunch of the channels that I was used to watching prior to being given the freebies. I contacted Verizon again and was told because of the package that I got that included the HBO and Cinemax, that 33 of my channels that I had on what was called Expanded Basic was cancelled and was no longer being offered. If I wanted the 33 channels back that I had before the freebies, I had to pay more money. I asked for supervisor. The supervisor was empathic to my issues and gave us a package that included what I had previously for a year free because I gave up my rights to be grandfathered in with this "Expanded" option was no longer being offered.

During the conversation, of course, it was stated a number of times that if Verizon had done what they were suppose to about my maintenance, none of this would have happened. In April, I looked at our phone bill. I usually pay remotely and don't have the bill in front of me and noticed that the maintenance fee of $5.99 for one line and $6 for the other was not on the bill. Are you ready for this? I was told by the rep that when one switches to digital, the maintenance program is not offered. I couldn't believe it. My original call in January dealt with having maintenance and now I don't and can't get it. I asked to speak to supervisor and I can't remember his name. When he tried to put maintenance back on my account, the system wouldn't allow it. That's when he realized that I had digital and couldn't get the insurance. The rep promised he would call me back on Friday. I want to say it was the last Wednesday of April because my bill is due on the 24th and that's when I looked at the bill. Anyway, he stated he was going off on Thursday and assured me he would call me back. He never did. And not only has one one called me back, my bill is higher than promised.

I tried calling back two more times to get a hold of this supervisor but never could. Verizon lied, deceived, misrepresented themselves, and, unless I now pay for the maintenance, which could cost hundreds, I am stuck paying for two lines, when I really have one, and am paying for a plan that was offered to me that I would have never taken knowing there would be the consequences as listed above. Please help. Thank you.

Bill is higher than promised, along with the mental stress and physical stress put on my husband and myself as a result of this issue. Because of not being able to received calls on the fax machine downstairs, I would have to unplug the number upstairs and then would not be able to receive faxes on a number that everyone has for that reason. I am forced to go upstairs, which is very difficult for my husband and I have metal plate in neck due to herniated disks and husband has arthritic knees.

Return policy states that the wireless device or accessory must be in the original box with all components, in like-new condition and accompanied by the original receipt. It also states that “at our discretion we may decline your return or charge you a fee for a missing item or for items that we determine are damaged or require service.” When we went to store last night to return devices and cancel contract there was a scratch on my husband’s phone and they told us that we can not return that phone due to scratch. They told us if we cancel contract now we will be charged early termination fee of $175. I called Verizon customer service. The lady was rude and did not want to transfer me over to her manager or supervisor. She told me that her manager was at lunch. When I asked when she will be back, the lady told me that she left for a day. The lady assured me that they are able to manage their shift without supervision.

Return policy does not specify that phone must be without scratches. It says like-new condition. I asked the lady what was their definition of like-new condition. She told me it has to be same as when I bought it. Then I asked her is Verizon selling brand new phones or like-new phones? She told me they are selling brand new phones. I have been trying to return my phone for the past 3 weeks. Whenever I called Verizon they never told me I can not return it if there was a scratch on the phone. I went to a different Verizon store that is located on San Jose, CA 95129 where customer service was terrible. We waited 45 minutes to be helped and then their friend walked in and was helped before us. We spoke to the store manager and he informed us that he is unaware of his staff’s activities. We called Verizon for this issue and sent them an e-mail; no one replied to our e-mail or gave us a call in regards to all those issues.

I believe that their return policy needs to be more specific. Another thing: if they do not want the phone back due to this scratch and they do not want to cancel my contract without early termination fee, why are they misleading their customers in giving them 30 days termination notice they know if you use a phone it will not be brand new when you return but it will be like-new? We are dissatisfied with everything that went on between us and Verizon in the past 3 weeks and Verizon has not even tried to contact us to clear up all the issues. Our 30 days will end on Sunday (5/30/10) and we do not know what to do and who to contact to help us with this problem. There is no point in calling customer service again. We get one info over the phone and when we go to store it’s different. Please help us resolve this issue if you can.

From my perspective, Verizon is intentionally corroding my prepaid minutes so that I have to refill sooner than the two months. I think that this is Verizon stealing through deception. Because the beeping is annoying, I have to keep my phone switched off at all times. It not only annoys me but others also. My manager once asked me to turn off my phone since she felt as if she was in a hospital with all the beeping. What I want is for Verizon to stop stealing my prepaid minutes and robbing me of the full use of my phone. Since I can't keep my phone turned on, I don't know if someone tried to call me until I checked to see if I had any messages. Also, since Verizon uses up my minutes within a couple of days, I can't receive legitimate calls. If Verizon has been doing this to other customers, they probably have made millions through this scam.

My next problem arose with VZW over getting my employer discount because of my aircard. I was told the item I bought was non-eligible for the employee discount. I signed a year contract thinking I would receive the employee discount. After much communication back and forth, someone finally realized that Yes, I was eligible for the discount through my employer but they could not go back and credit my bill from the first month of service. I worked for the company when I signed the contract so why not! Again, after going back and forth, I finally talked with a separate manager and was told that yes, they could retro it back and credit my account. I thought my problems were solved. They weren't. I paid my bill online for my aircard in the amount of $65.07 that was the actual amount due and they charged my card $130.36. They said this was because I had another invoice due on June 8th. I paid this on May 24th, almost 2 1/2 weeks before the June bill was due.

I called as soon as I realized they overcharged me and was told the funds would be back in my account within 24 hours. I checked the next day (May 25) and still no funds returned. I called again on May 26th and was told it could take 3 to 15 business days. On May 27th, I called again and was told that I would not be refunded the extra amount they charged me. They would not credit my card back and told me that the service had been disconnected in which in fact it had not! (I paid a $400.00 deposit to get the aircard and would get this back after my year contract was up as long as they didn't disconnect it )

Now, I see that they are determined to keep the $400.00 deposit by saying they disconnected service. I was told something different every time I called. I have had cell phone service with VZW for 9 years. I am cancelling my contract for the aircard and my cell phone and going to a different carrier. It is ridiculous what a person has to go through to get something straightened out that was their error. I've read all the complaints about VZW and I have to agree with all of them. The company is milking people for all they can get.

I have tried to speak with a customer service person to see if there is away around this and no having to have this data plan on any phone. They stated no this is mandatory. Verizon is already sucking me $239 a month for 5 phones. Should I have to pay for a mandatory data plan that can raise my bill from the $239 to anywhere from $289 - $389 a month without taxes and surcharges! This is right down unconstitutional but highly expensive. In our household we have 1 income coming in.

Living off $1800 to pay all our bills is already strapping us already. No wonder people are going with other services such as Sprint, T-Mobile, Cricket, Boast just to name a few because of this price grouching that Verizon is making mandatory! Now if I am to get any upgrade and have to pay for something, I am not going to use on any of my phones. I feel that Verizon needs to be stopped! Perhaps a class action suit needs to be brought forth toward Verizon for this to make sure that customers has a right to decide what they want as far as a plan and as far as how much they want to pay. Not making it mandatory.

Please do the research and even read on the Verizon forums board how there is a lot of Verizon customers are very unhappy about this. I truly love Verizon and have been with them now for over 8 years but it is really getting out of hand with their charges and going to force me to have to go to some other carrier that I really do not want to go after. Please can you help us and many others, get this mandatory data plan stopped by making a choice if customers wants to pay for these charges or not. If you have any questions or can even help me find and obtain a class action suit attorney call/email/write me from the information I have supplied you. I really want to get an upgrade without having to pay for a mandatory charge for something I/we are not even going to use.

Thank you for your time and your cooperation in this. It will be a devastating result should I have to pay $50-$150 for a mandatory charge that I cannot afford to pay for or even use. Class action suit seems to be the best thing that will stop Verizon from forcing customers having to pay for something they do not need or use.

I asked if I could get 1 year pricing on a new phone because I was only a week away from 1 year upgrade. The lady over the phone informed me that both the phones were still under warranty and I could go to my local store and get an exchange just in case both our phones just "happen" to have the exact same problems (freezing, unreliable calls and "pixilated screen"). Well, I took the phones to my local super Verizon store and they said there was nothing they could do with the phone because they were so old.

Well, I was obviously frustrated, I called the Verizon support line back and got another employee and they told me the same thing. Luckily, the man who helped me on this was able to speak to the store manager and see what they could do. He comes back and tells me, oops! One hitch, they now can’t give me a new phone because the Motorola Q is no longer being produced! So I ask if they can give me a different phone and they said that they would be able to give me an HTC equivalent, which was fine with me as long it wasn’t a Q. So I go back to the store and what do I get? "Sorry, we can't do that". I called the Verizon support back again and the man finally talks to the manager and was able to give me 1 year pricing on a new phone (My EnV Touch).

However, another hitch, my 2nd line, which I got the same day as my first one, is not upgradable yet. That doesn’t make much sense does it Verizon? They would not give me 1 year pricing even though I was willing to spend another $200 on the phone I had just shelled out for. Fed up, I sent in for a warranty replacement on my 2nd phone because that was all they could do for me sense they didn’t have a Motorola Q there, even though I was promised a HTC replacement over the phone from the store. I waited 2 days and I received my new Motorola Q in the mail and sent the other one back. No problems there, but the phone still did the same old thing as my last (frozen, pixilated, shut down randomly), just as I had predicted. I went back to the store and finally reasoned with them to give me another EnV Touch. I shelled out $200 for that and was on my way.

Two days later I received my new EnV Touch and a replacement mailer package to mail my old Motorola Q back. On the package, there were instructions and a shipping label with a tracking number on it. I wrote down that number ** and sent it to a shipping reciprocal on January 27th, 2010. On February’s billing cycle, my bill was unusually high. I noticed there was an equipment charge for $79.99 on there. I am wondering how they calculated it so fast, seeing as I sent it at the end of the month on January. I called the Verizon Support at *611 and got a hold of someone that informed me that they had not received my package in the warehouse. I understood the matter and the service informed me they would send out a request to look up the package to the warehouse by mail, as they had no form of phone contact to the warehouse and that it would take a week or so to get back at me. Satisfied with the service, I was to call back in a week.

After the phone call during my daily commute, I noticed that the facility that I had deposited the box was physically missing. Concerned, I contacted FedEx directly about it. They had no Idea where the box went and they had no intentions of doing a recovery on the packages. This was very concerning considering not just my valuables were in it, but other peoples too, which they are now lost possibly forever. A week passed and with my new information, I called again. The lady I spoke with said that the mail got lost rarely and I should try back later. But I was not going to let her go so soon. I requested to speak with a supervisor, but she hesitated and kept talking me out of it until I explained that the box was physically not there and that the tracking number was never registered. After I did get a hold of a so called supervisor, she informed me that there was nothing they could do about the fee and that it was the warehouse’s job to return the fee, and that they could not contact the warehouse directly and I would just have to wait for a response. She sent another form out to the warehouse for a search of the package. I knew well that the package would not be there, I just wanted the credit.

I waited approximately another two weeks and called back. This time I spoke with a man and he informed me that the warehouse still has not responded. Knowing already, I requested to have the $79.99 credited my account. FedEx not being responsible with their mail is in no way my fault. I have done my research with FedEx and Verizon, how they have a compact that if FedEx loses any of Verizon’s property, they have to pay for it. Now, the box being physically disappeared is enough proof of FedEx’s responsibility for my package. This person tried to tell me that it was my fault the package was lost if I even sent it in the first place. I was very frustrate at this commented proceeded to tell him what I knew, he choked up over it and said that he knew that and that’s what I was trying to tell you. After that, I spoke with another supervisor who actually understood that the box was gone, and that it was FedEx’s obligation to pay. She sent out a third letter to warehouse and said that she would contact me in a week whether or not there was any news on my account. I took her word trusting she wasn’t just saying this to get off of the 45 minute phone call and hung up.

A week rolled around two weeks rolled around 5 weeks rolled around. Where was the supervisor’s phone call? None! My late fee was waived so I knew they were working on it but that $79.99 was still on my bill, for a $10 phone. I called once again and a man answered. He told me that in fact, no forms have ever been sent out from my account. My blood pressure rose to an all time high with this news. Either he was new and didn’t know how to check, or none of the past employees have actually helped me. After explaining my situation, again, he sent out a letter (again) to the warehouse, and supposedly FedEx headquarters. I am seeing a trend. It just keeps getting better.

I have not changed any terms or features of my existing wireless contract. I would be in no different position after replacing the stolen phone with an identical phone on the same existing phone number on the existing wireless contract yet they will now charge an additional $9.99 per month for a data plan that I do not use or need because under the policy they adopted on January 18, 2010, I activated a new phone and are now required to have a data plan. I have not changed any features of my calling plan. This new data plan requirement for a newly activated phone constitutes a change in my contract terms.

The vast part of the order is charged against my credit card. They refused to make the refund until after FedEx tries to deliver the order three times, sometime in the future when Verizon receives product, giving them an interest-free loan for an indefinite period of time while I have to pay interest on the same amount.

Then Verizon said they would send us a different phone, the Verizon Intensity. When it arrived, it didn't have a cover for the battery. I called and waited over one hour for a supervisor. The supervisor never came on, and the service representative said she would send us a "brand-new" phone. We received it today, and it is not new; it is another "pre-owned" phone. We've had 5 phones since July.

When I activated it, I wasn't aware that by this being a new phone instead of the previous refurbished phones, my contract was extended for two years. It was never mentioned to me at all. When I charged the phone on 5/7/2010, the new phone also became very hot. I was told that if I have any problems they would replace the phone with a new one. I called in on 5/7 and told the agent of the issue and what I had been promised. I was asked what type of phone I wanted and advised I would go to the local store and look at the phones and phone in. When I phoned in, I was basically given the runaround on 5/14 and transferred to technical support. The gentlemen advised me to go to the store which I had made three trips already and let them check the phone out. I had already had three new batteries and two new phone charges and the issue was still at hand. I called to speak with a supervisor and was told they were busy and would have to call me with the hour.

After more than two hours had passed, I called back and after an extended hold, I spoke with Heather. She was the one who had advised me of the unknown contract extension and also suggested I go to the store to have the phone looked at. This was an issue for me as I had already done this before. I found a ride and did go the the store but the greeter advised me that customer service had already stated I would be coming in and all she could do was check the phone to see if it overheated as Mark had already phoned in.

I sit there for about 25 minutes with the phone charging and the agent did note that the phone was warm while charging. It had not reached the hottest level as the charge wasn't complete but she advised she would note the account of her findings. She took my phone and disappeared for about 15 minutes then returned and said she updated the software and it should hold me until I speak to customer service on Monday.

When I got home, I phoned customer service again only to be humiliated by having to tell the story over and given choices of phones then told that the supervisor said they wouldn't be able to help me at all and I would need to send the phone I had back in to void the contract extension. She said I had a new phone and that was it. She suggested I go back to the store for a replacement but advised she wouldn't be assisting me further or sending me out a phone until she received the phone I received on 5/5 first.

Basically, I'm still at square one as the supervisor Heather stated she wouldn't be in until Tuesday to assist me as I spoke with her while at the store and her options were to send me a replacement that wasn't as compatible and extending my contract for a year. I don't have a problem being contacted by an attorney as this product is a hazard. In the meantime, I have another year on the original contract and two on the one I unknowingly extended and don't have a useable device. However, I am still billed monthly with my cell phone plan. I was inconvenienced by this company due to a defective product they sell. I lost time from work due to the stress caused by them and suffered health-wise due to increase in blood pressure from the stress caused by them. I had to use fuel to make four trips to the store to try to find a phone I could replace the faulty one with and to get this matter resolved.

Excessively higher than necessary cell phone bills. Being forced to pay an additional $9/month for internet service I do not want!

I called the 800 number again, and a lady named Brittney said she would find out when the check would be issued and would call back the following day. I am still waiting for that call. The next step was to return to the store and talk to the manager. He was "in a meeting" and couldn't be bothered, so the lady who greets everyone at the door took over the task of trying to resolve my problem. She contacted someone who told her that the check would be issued after 90 days, which they said was March 31, 2010.

Actually the 90 days was up on March 15, 2010. As of this date, May 14, 2010, I have received nothing, except their billing showing I have a $121.66 credit. They charged for 1 day usage. I hope I can get some help to resolve this issue and have my mother's money returned. I thank you in advance for your help.

When I got home, my bill was $1,200.00 and they told me that my phone wasn't compatible for the country (so why selling a phone that they are not sure). So they would do anything for me, I was stuck paying the bill. Back last month (April 2010), my husband went for a business trip to Lebanon and guess what, same thing, he couldn't use the phone. No email access at all, again. Well, my bill for this month is $1400 dollars and they won't do anything about it again, even if is their fault again. So I just want everybody to know that all those plans that are selling are not true. Watch out. I can't wait to finish my contract and dump them. We buy these expensive phones so we can use it... and we can't

This hurts so much. I saved for 2 years to replace my phone and this happens? I guess Verizon isn't the company I thought it was. They could have worked something out instead of the attitude I received. I lost my rebate which is basically an entire electric and heating bill that I cannot afford or get help with. This was a huge loss.

In other words, Verizon will not be able to provide you service when you leave. But they still expect you to continue paying for that service. Or else pay an early termination fee to be released from the contract you can no longer use. And the company is right--I did sign the contract, so I guess that means they've got me. I won't make the mistake of signing a contract again with Verizon, though. Its rigidity and lack of consideration for customers who will be unable to use the service they're paying for makes me not interested in doing business with it again. I will be back in the States in a year or two. I will not be using Verizon Wireless again for any reason. It managed to get its $105 early termination fee out of me. But it will be Sprint, T-Mobile, or AT&T instead that will be the recipients of my future $800-$900 a year in broadband subscriptions for the next 5 or 10 or 20 years. I hope you'll consider one of those other carriers, too. Find a company that wants to keep you as a customer long-term. Verizon apparently just wants to make a quick buck. Here's hoping the company enjoys my $105.

I called over manager, showed her some yellowish circuit in back and she confirmed, "You got it wet." He told me to ask my friends or family if they have an old phone I could use or for $199 they'd sell me a refurbished one. I told them, "Don't insult me." I left the store. My brother looked at phone, pulled off battery, waited 30 seconds, put battery back on. Bluetooth works fabulous. I sold my Verizon stock the next day. I lost the use of bluetooth while driving. I was insulted in the store, accused me of getting phone wet. After I explained I didn't, they kept insisting it was my fault for getting phone wet in front of a store full of customers.

After spending two hours on the phone with a rep, I was told that incoming calls have always been counted against my minutes. But this is just not true. My phone bill over the last two months has gone from the slightly unreasonable $200 range to the $400. This is after instructions to my wife to not use the phone after 7 pm. But with other individuals contacting us, it is pushing us well over the minutes limit. This is unfair because it is only a recent change that Verizon has begun to charge for the incoming calls and failed to warn me, a consumer, that they were going to start.

Again, after a long time on the phone with Verizon, they agreed to change my plan (which means a higher base charge in future months) and alter my voice charges by 40%. (However, my bill has yet to reflect the change). I am stuck, at least for awhile, but I will be looking into finding forums like this and complaining as loudly as possible to as many people as possible. And for others, do yourself a favor and find another company as soon as possible. Avoid Verizon because they truly are an unscrupulous company.

Here we are in May 2010, and I receive a bill for internet services for $99.54 which I didn't have. I contacted Verizon again on 4/12/2010 and spoke with several different people which included Mr. H. He told me that this bill was in error and should never have sent to me. Apparently when they cleared my account, they assigned the account number to someone else and did not include that person name. In other words, it was misbilled, but it would be taken care of. Because of someone's failure to follow through with taking my name out of their system, I have received a letter from a collection company, an alert from my credit protection agency, stating that my credit file had been changed.

Equifax has listed this bill as "Rate/Status: Bad debt; placed for collection; skip - Account Closed at Consumer's Request - Charged Off Account." None of this is true and should be taken off my record because I never had the account/debt. Transunion has it as a new account with a balance of $99. which is not true because I never had the debt. To date, 7 May 2010, I am still trying to contact Verizon to get this issue resolved.

From the beginning my Droid was not working properly. It dropped calls, it was difficult to answer because the key pad wouldn't work well or at all, finally I could make a call or receive a call but the other person couldn't hear me at all. So I called customer services and they sent me a refurbished phone. The second phone the screen would go black and I couldn't get it to come back on. So I called customer service and they sent me another refurbished phone. The third time I couldn't make phone calls at all. If one came in to me then I could answer but it was cutting out so badly they couldn't understand what I was saying and then the call would just drop. So a few days of that and number four phone was ordered. I got it and took it to the store to be turned on and the agent said, "This phone doesn't work." He called Verizon and they said they would send another refurbished phone.

Oh, by the way I also paid $119 for the insurance on the phone even though the phone is under warranty. Ok, now I have a phone that the touch pad is not working at all. It drops calls and I can't call them back. I took it to the corporate store and the store manager says that they can give me a new downgraded phone, or they can let me change to another phone but I would have to pay for it. ($130). I would be glad to pay for the new phone if they refund what I paid for the Droid.

I have had lost work time because it takes 1 to 2 hours every time I go to the Verizon store. My phone is my only home phone and it is also a crisis line for my business.

I went into the store last week. I told them the phone that sent me didn't work. They said we would let you trade it for the blackberry or palm. I asked about the HTC droid and she said I wouldn't like it. I told her on every droid I found my friend said my voice sounded muffled. I tested the HTC droid and it sounded great. She said It wouldn't be a good choice. I only had a choice of palm or blackberry. I had to choose the storm 2. It's lags and lags when I visit Facebook and I live on Facebook. When she exchanged the phone, I felt like I got ripped off. I paid full price for the droid and the blackberry was a lot cheaper. I felt the store exchanged it instead of returning it because I asked about getting my wife a phone too. I felt ripped off twice. I really liked all the things the droid had but not the problems. I would consider the Droid Incredible. The blackberry is nice but slow and I have to wait. I got spoiled with the droids speed. I paid for a droid and I have bad feeling now. Me and all my family have been with Verizon when it was get over 17 yrs ago. I have never I a problem with Verizon and hope to continue with you guys. I would like to check out the droid incredible. If that is not something that you cant do I would prefer to let me out of my contract so I can go to AT&T. We are close on our contract being over on most of our 5 line. Verizon has been fair in the past.

When I called to let the company know I turned the phone at their store, they treated me as if I was not telling the truth. However, I returned to the store and the store had the phone and never turned it in, saying it doesn't handle equipment. Verizon acted as if the customers should know how their various store set up operate, which stores are direct stores or off-the-beaten path stores. How ridiculous. Verizon is trying to charge me $400 for phone I spent three times less for in the first place. I will never do business with this company again. I will make it my mission to encourage others by any means necessary to do likewise.

I have only had my droid four months and it drops every call I have. They have sent me a "refurbished" phone, a new battery, updated it 3 times in the store and restarted it 2 times over the phone. Each and every time, it "gets worse. " Finally, I was told "if I have long hair, my hair is more than likely pushing the mute button. "Seriously, is that a joke? Why 1. was I not informed of this when I made the $200 purchase or 2. given a refund?

I have spent numerous, countless, endless hours of aggravation to no avail. My husband is due for an upgrade and will be switching companies due to this experience and the employees at Verizon could care less that they were going to lose a customer, in fact, they were more than willing to cancel my contract (I suppose the money for canceling my contract is more important than the return of investment of keeping a customer).

Quite honestly, I think when I originally bought the phone I was given a refurbished phone and didn't know the difference. The one sent to me was in a box like the original one I bought except, the only difference is the work order said "refurbished." I think this is a huge scam on Verizon's part, shame on them for treating customers in such a way, and in the end this poor ethics will come back at them. Every time I attempted to contact a supervisor, I kept getting a sales rep that insisted another "update" would correct the issue, that and cutting my hair or pulling it back.

Rather than spending numerous hours in uneventful efforts, I would rather assist others not to err in the same way I did by forewarning them... after all, I am "stuck" in a contract until 2011 and I can't talk to anyone because my calls drop, so I may as well write about it! Extreme frustration!

Carol was less than helpful and more argumentative than customer service focused. I am not a customer and now I will never be one. It almost seemed like she took some level of satisfaction in knowing that I was afraid of what they were capable of doing and I could do little about it. I did call the police to make a claim. If you have utility wires in your yard, it seems like you can have any random field tech enter your gated yard or property to perform work not related to your home or utilities. I hope you do not go into your kitchen and see a strange man staring into your window like I did with Verizon claiming they have the right but not the courtesy to let you know first.

(1) When you are calling, you can't use data plan. But lots of other service providers allow you to do that.

(2) Verizon claims they have good coverage, but they don't. Ironically, they were better 5 years ago, when we joined them. Paid much more than T-mobile then for better coverage. But these days, Verizon's coverage is a joke. My calls are easily dropped twice on my way to work (15 minutes drive). I guess that is the result of their cost cutting. Victims are us, customers. Stay away from them.

(3) Verizon's billing is a mess. They charge you for anything that is not clearly stated (intentionally confusing to boost their pitiful revenue).

(4) Calling them means waiting on the phone and wasting your life. So don't join at the first place. If you are one customer of them, as me, quit as soon as possible.

(5) I once got charged for their billing information from their website. How ridiculous is that.

(6) Stay away from Verizon!

Here is an episode of what happened today: Verizon should end up in a ditch with its horrible customer services. I finished talking with technical support Demicia and Cindy (who was supposedly leader of the team), and felt very insulted. I paid for the data plan, but have to be charged for instant message. After the first time, I used that sneaky interface, which was pre-installed, I was charged for $15 ($0.20 per message). I think I am entitled to get back that amount, because they designed the interface to confuse its users. As a credible business, doing things like that really drives people away. When customer pointed out their confusing interfaces and giving apologies by customer services is a joke. Show some respect to your customers. You can't make the message clear, credit back the charge for the first time to show your incompetence.

I received a bill for termination fee. I thought it would catch it to return, and I didn't do anything. I received a second bill, and now for $295.38! Then I received a phone call about the bill. I called Verizon in AZ and was told I would still be billed for "usage," even though I never even got to use the USB. I was told I was supposed to contact the store within 3 days to verify it didn't work. (I wasn't in Florida that long.)

Then Ahad said I was supposed to let the Naperville store figure out it was defective. So Verizon made a mistake and charged me a termination fee. They also sent two letters and made 1 phone call. And I'm supposed to pay them $85.

I believe I should have the total bill wiped out, since the service was never used. I believe Verizon should apologize that they made a mistake and charged me a termination fee. It seems like they are saying "Oh, you made a big mistake by not bringing the USB card back within 30 days, and we have to punish you. But we're OK for making a mistake, because we are a big company and we have rules."

We call Verizon and every time we call, they say dial *228 and it will improve our signal. We've been doing it constantly since we got the phones to only get same results. We kept thinking things would get better but no results. I guess as long as they can't hear me, now things will never change with this company. I ought to sue them for false advertising. We don't dare get rid of our phones because we are afraid if we do his mother will need us. We would get another company but we are afraid we will have the same problem.

These companies think they have us over a barrel and I guess they do. It wouldn't bother me if we only wanted the service for pleasure, but we have it out of need. We have to pay for both cell phone service and land line services When if Verizon stuck to their pledge that they offer better service than anyone else we could believe them. They think they are so important and all they are is a big joke. Can you hear me now? Verizon doesn't!

My last payment was March 29th in the amount of $135. As told by a Verizon representatives, when I call to ask what the payment was (on my birthday, March 22, 2010). The most current billing did not reflect this payment. The cell phone is the only telephone I can or want to afford as a senior (75 year old). I cannot understand why there is such immediate harassment.

It does not matter that the usefulness of the phone is of poor quality but I recognized my obligation and was trying to meet it. In summation, the account is not past due, perhaps, according to the company's billing there is still an outstanding balance which I feel could be reflected on the next bill. In spite of the fact I am not satisfied with the service, I am will to "ride" out the two year contract and call it a day!

We called back and after getting the runaround, finally were able to speak with Rayna (supervisor in Tucson, AZ). Everything was set for the $74.99 (she was not able to apply an online rebate), with about $15.00 of taxes and fees. We have never received a correct bill with these charges. We have tried working with them.

We filed a complaint with the Better Business Bureau. We have tried working with Terri (Verizon) about the BBB complaint. She has been unable/unwilling to actually work with us. She just maintains that there is nothing she can do. Verizon maintains that we are being charged $99.99 and yet we have never received a bill for that amount, it is always more. We would like Verizon to stand by their advertising and correct our account to reflect the original advertised price.

We are trying to figure out what kind of credits we will get in our next bill, the final bill, but were told there would be a small credit on the ** line only because the ** and ** lines are "suspended", not "disconnected". I went back to the Verizon store in Commons yesterday and verified that these two lines should have been disconnected. But John said that his system shows that it is suspended.

We called customer service multiple times and they insisted that they charge for a whole month even with one day of service. We could have switched to AT&T at the end of the previous billing cycle, when they told us there would be about $70 of early termination fee, if we were told that waiting for a few days after the two-year contract would be even more costly: A whole month of charge!

This is not the first time Verizon Wireless inserted hidden charges. Every time, it took me hours of my working time to argue and seek for justice. I've complained to their customer service too many times that their billings are unreasonable, but never got any response. I hate Verizon Wireless. If there is a forum that everyone reads, I would post my experience there so that the whole world would know.

I am a busy single mom with two kids. Taking away my working hours means that I had to work overtime on weekends to make up my work. The mental damage is big. I hate Verizon Wireless, if you'll allow me to say it again and again. I can't find the address of their customer relationship department to write a complaint to. The customers are just a piece of meat waiting to be devoured by Verizon wireless.

I immediately called them upon receiving the bill to ask why it was so high. They said that numbers were being called outside of the local calling service, that were being charged at up to .21/minute instead of the flat rate of .09 per call. I asked if they could provide me with the numbers being called that were hiking up the bill, so that this problem could be avoided in the future. Verizon said they could not provide me with that information. I asked why not, knowing in the past phone bills sent to customers had an itemized breakdown of all calls made. I was not happy with that response and reminded them to make sure my service was disconnected on August 17, 2009 (the day I was moving).

On Sept 3, 2009, I received my last bill from Verizon. This time my bill was $265, about a 300% increase in my regular phone bill and almost a 100% increase since the last month. This did not seem correct at all, especially since the high bill from the previous month prompted my household not to make any non-local calls. I immediately called Verizon that afternoon of 09/03/2009 to dispute the charges and to officially request an itemized breakdown of all calls made for the 7/28/09 bill and the 8/28/09 bill.

I said I had every intention of paying the bill, but I must make sure that all the charges and calls made were accurate. I even changed my billing information with Verizon that day 09/03/09 so that they could send me the information. They said they understood my concerns and would send out that itemized information immediately. After my call, I sent out a check to Verizon, in good faith towards settling the bill, of $75.00 which Verizon cashed on 09/09/09.

On 09/16/09, Verizon sent out an itemized bill for the billing date 05/28/09-06/28/09. This was not the bill information I requested. On the bottom of this itemized bill was the date 09/03/09, confirming the date of my first call to Verizon. Upon receiving the wrong itemized bill, I called Verizon on or around 09/20/09. I told them again that I wanted to settle the bill, but they must send me the itemized breakdown for 06/28/09-08/28/09 to validate the accuracy of the bill. They agreed to send out the right information. They did not. In the month of October, Verizon sent to me the same original bills for 7/28/09 & 08/28/09.

These bills provided only the number of calls made, at a certain rate. Nothing containing the itemized breakdown of the disputed bills. To this date 04/19/2010, Verizon still has not sent me an itemized breakdown for the bill dates of 7/28/09 & 8/28/09. I called Verizon again two times in the month of October and then again in November. I talked to a Verizon representative in November, once again stating my intentions of paying the bill in full once I could validate the disputed charges.

I sent out another check towards the bill, in good faith dealings, for $30.00 that Verizon cashed on 11/3/09. Then in November 2009, sometime after I spoke with a Verizon representative and after they cashed my check, Verizon maliciously charges off my debt and calls it uncollectible, regardless of my numerous attempts in good faith to resolve the bill. I only found out they had charged off my debt as uncollectible on 03/25/2009.

Never in my conversations with Verizon reps was I informed that I was a hostile customer who had no intentions of paying the bill. As a consumer it was my right to investigate and request information regarding two bills that were over a 100% increase from previous bills. Verizon maliciously crashed my 805 credit score without my knowledge, just because I questioned the validity of their bills.

Usual protocol for companies, especially for good customers, is at least six months before reporting a debt as uncollectible to the credit bureaus. I have since talked to them about this issue and they refuse to reverse their inaccurate report to the credit bureaus. This is clearly a case of a huge company trampling the rights of honest consumers who cancel their service and question their bill. Shortly after inaccurately charging off my debt, Verizon sends my disputed bill to ERS Solutions collection agency. On 11/23/09, ERS Solutions sends me a notice that my debt has been sent to collections.

I never received any alert from my credit watch company, Identity Guard, because Verizon fails to report that my debt is now being sent to collections. Upon receiving the notice from ERS Solutions on 12/01/09, I immediately called the company to dispute the debt and inform them of the failure of Verizon to send me an itemized breakdown of the disputed bills. On 12/07/09 I sent out a certified letter, officially declaring in writing, that I dispute the charges with Verizon. Again, never being informed that Verizon has already charged off my debt and damaged my credit score. On 01/08/2010, I sent out my second certified letter to Verizon/ERS due to no response from my first certified letter. Once again I stated that I would love to settle the debt once Verizon provides me with the itemized breakdown of the bill.

Then on 02/09/2010, I filed an online Consumer Complaint Form with the New York State Consumer Protection Board, because I thought my rights as a consumer were being violated and that Verizon was trying to shove a $335 bill down my throat. The NYS CPB then gets in touch with ERS Solutions. Finally, on 02/23/2010, Nicole of ERS Solutions calls me on the phone about the bill. I explain about the lack of disclosure by Verizon to provide a detailed itemization of the disputed bills. Nicole was very nasty and stated, Verizon says the bill is the bill and they don't have to provide you with anything else.

I'm sure this conversation is on record with them. I said then that I still dispute it. The next day ERS Solutions gives my case back to Verizon who turns it over the next day 02/24/2010 to Afni Collection Agency. On 03/03/2010, I received a letter from Afni collection. Then on 03/04/10 the NYS Consumer Protection Board sends me a letter stating that they believe the matter has been resolved. On 03/11/2010 I sent out my third certified letter, this one to Afni, that once again stated my desire to pay the bill and my discontent in Verizon to provide me with the itemized bills in dispute, therefore making me question the validity of the bills.

Finally on 03/25/2010, I discover Verizon's actions of wrongfully reporting my debt as uncollectible while I research my credit score online. My calls to them since have been unproductive. In their eyes what's done is done. They still want their money, yet still have not sent me any itemized bill breaking down the time periods from 6/28/09-8/28/09 on a call per call basis. I still have no way of knowing what phone numbers were called and at what time. According to Verizon I just have to accept the $335.00 in increased charges.

I hope that in this consumer complaint report I have stated my case clearly. Since 09/03/09, I have disputed Verizon's charges and requested a full breakdown of the bill for verification. To this day, once I am provided with the information for verification I will settle my debt with Verizon. I believe that Verizon acted aggressively and wrongfully, in a time period of only 90 days to report my disputed debt with them as uncollectible with all three credit bureaus. I, as a consumer from 09/03/09, acted responsibly and in good faith to resolve my debt with Verizon. Having an 805 credit score, I would not act negligently and dispute a bill only if I thought that a 100%+ increase in my bill was questionable. I truly am at the mercy of the credit bureaus now with this dispute.

I honestly believe Verizon went out of their way to damage my credit score and never notified me of their decision to consider my debt uncollectible. From all the documentation that I have kept, you can see that I acted appropriately, and in a timely fashion with Verizon, but they instead wanted to crush my future credit. Only a reversal by the credit bureaus will validate my rights as an honest consumer. Leaving my credit score at the current state will seriously affect my ability to get a loan, credit card, even medical procedures on credit. Big companies like Verizon should not have this type of godlike power over their customers who dare to question them. Not only have I contacted their office, I have sent certified letters to the major credit bureaus asking for a credit file investigation request hoping for some kind of reversal of credit. I also have sent an online consumer fraud complaint to the Federal Trade Commission Ref.

Numerous calls to Verizon did not get me anywhere. I finally paid the fee to the collection agency in the amount of $374.00. I asked for a verification letter. I have never received it after several calls. This has brought my credit score down to 687 which means I would have to put 20% down for the mortgage. I am very dissatisfied with Verizon. I am thinking of switching to another provider after all these years.

A second issue is that because of this "trust issue" we cannot go into any local Verizon wireless store and receive any service at all. Last May, shortly after we moved here, we had an issue with one of our phones that was still under warranty. We went into a local store and were told because of this merger they could not service our phones and we had to do it all online. We had to wait 2 days to receive a replacement phone. We now have another phone eligible for an upgrade and figured it had been a year so by now the issue with the trust market should be fixed, well I guess not. We again went into a local Verizon store to purchase a new phone and again were told we cannot get service at any Verizon store. We are forced to do everything online!

Again this issue with Verizon has been going on for over a year. I have called and talked to numerous individuals at Verizon and have had no satisfaction. I do not understand why they just cannot cancel our current contract, set up a new one with the new local phone numbers. I suggested this and was told I would have to pay a cancellation fee for each line! Again this is not my issue, it is a Verizon issue. Why would I pay a cancellation fee to cancel one account only to set up another? I do not want to go to another provider as we have been satisfied with Verizon up to this point, but find that they are now willing to work to resolve this issue. Anyone who lives in the Ohio area and wants to call us must still pay a long distance fee because we cannot get a local Verizon number. Also, we have to wait to receive any type of service on our Verizon phones as we cannot go into anyone of the 30 Verizon locations in our area. We are forced to do all dealings with Verizon over the phone or internet.

I went to a Verizon store in Tampa, FL where I live and had the rep change my phone back to the Palm Centro because I needed a phone and the Palm still worked. The rep at the office reactivated my Palm phone. At that time, he did not mention that he would also be adding on the $40 data package. After that switch was made, my next bill was $100. This was because they had put on a $40 data plan (corporate plan) without saying anything to me about it. I called customer service in March 2010 and was told that the data plan was put on because the Palm is a smart phone. I said that I was not advised this when I switched back and that I did not want the data package.

The rep told me that the Palm Centro was not one of the smart phone required to have it because it was a phone available before Verizon made the policy that smart phones had to have a data package. He removed the data package from my plan. The rep told me that I would still have to pay the $100 for the month, but that the extra $40 would be credited towards my next month's bill. It showed that I did not use any KB of data and that is why he was able to credit the full $40. I paid the bill for $100.

Today, March 16th, 2010, I looked at my newest statement online. The bill showed $171.61 due. The breakdown of the bill: $15 for monthly access charges (due to the $40 credit from paying $100 the month before) and $146.81 for data charges. It showed that I had used 9,787 KB of data. I called into customer service. The rep was rude and very unprofessional. He did not show any empathy or even verify my information, like address or name to make sure I was the account holder. I disputed the charges, I did not use the Internet and incur that data usage. He said there was a record that I used the Internet on March 13th, 2010.

I asked the rep to tell me when it showed that I called to have the data package removed. He said, "March 12th, 2010." I told him that it does not make sense that I would call March 12th to have the data package removed (which allowed for Internet usage) just to use the Internet the very next day and be charged a huge amount per minute. He said that I must have used the Internet or someone else did, because his system showed activity. He was rude and showed no empathy. I told the rep I wanted the charges removed, I did not access the Internet, I cancelled the package for it.

The rep tried to compromise by saying he would give 35% off the bill. This was not acceptable to me. I asked for a supervisor. He transferred me to his supervisor, Joseph. Joseph was rude and showed no empathy. He said that his system showed usage and that I must have used it. He tried to compromise by saying he would retro back a $40 data plan (corporate plan) and charge me that in addition to my regular calling plan. I said that there is a $30 data plan, why wouldn't that be charged instead of this $40 corporate plan?

Joseph told me that I had the corporate plan before and that is why he is choosing that plan. I told him that it was only the corporate plan because my previous phone died, and I went back to the smart phone. That the issue was supposed to be fixed the month before. Joseph said that this was all he was going to do for me. This is unacceptable. I have been a customer of theirs for over five years.

When I originally started my plan, it was with Alltel, and my plan included roaming charges. When Verizon bought my service, I was never informed that my plan would no longer include roaming and that I would be charged from roaming when in the USA. Brenda told me that the charges were valid, even though I explained that they were not even legal, and that they would only be able to credit me the roaming charges if I changed my plan to a Verizon plan which would cost me a month for the same features that I had before.

I then asked to speak with the supervisor and was transferred to Tameka (ID #**) who said that the charges were valid because they were not able to find anything on my old plan stating that roaming was included. I am positive that roaming was included because I travel so much and I was roaming all the time on the Alltel network, and not once was I charged for roaming. Tameka told me the same thing that Brenda did, that I would have to change my rate plan if I wanted the $128 credited to my account.

These charges are illegal since I was not informed of them beforehand and I refuse to pay them. Telephone companies should not be allowed to take advantage of consumers and bill them whatever they want without any kind of warning first. I refuse to let Verizon get away with their unethical and illegal conduct, and will take whatever steps necessary to stop them.

I made the purchase and went on my way, after being assured numerous times that this was not going to cost anything more than my last phone. The phone is an LG Chocolate and I liked the flip phone design. Then, my first bill arrived and it was way more than my previous bills. I spoke to Verizon and was advised that the charges are for transfer of ringtones. I thought the ringtones were mine because I made a purchase. I was told they are not transferable. This was in conflict with the young man where I bought the phone.

I talked several times to Verizon and they finally agreed to reverse the ringtones charges. But I was admonished by several employees that the next phone I get, I will have to pay for ringtones. This is quite a good deal they have going. You "purchase" a snippet from a recording, for $2.99 and then in two years, you have to pay again. I would guess that it is profit center for Verizon.

This month's bill just arrived and I am still shocked by it. The bill is for $91.09. Upon calling, I was told that I exceeded my minutes. I knew that was not possible. Then, I finally dragged out the fact that "toll-free" calls are not toll free on a cell phone. "You have to use your land line for the call to be free." Therefore, the many toll free calls I made last month cost me about $36. Now, ain't that a kick?

I have searched Verizon websites, finding no reference to "toll-free" billing. I was in the process of searching for any laws on cell phone billing when I came across this site. In doing so, I find that there are few, if any, laws regarding cell phones unless it involves driving. There was one case against Cingular for 'underhanded' billing practices.

I am in a mess here. I lost a lot of a small investment account in the Wall Street meltdown. All of these toll-free calls were to credit card companies to stave off bankruptcy. I have paid about $500 in co-pays to my medical insurance. I had hand surgery, spinal injections, MRI, and I take eight prescription medications, I had a spinal cord, two disc fusion two years ago, which revealed that my spine is arthritic top to bottom.

So, that interlude was to advise why I am trying to work with my creditors and in so doing, ended up with a $36 bill for using toll-free numbers. Catch 22! I am getting sick and tired of the American consumer being taken advantage of, for the good of the Fat Cat CEO's (or whatever title they use). Thank you for the chance to spout off!

It is Monday and I am still waiting for tomorrow. I have never been in touch with a supervisor, even though I have requested it. I am a substitute teacher and need a phone to be called to work. My son needs a phone for his work notification. I have an elderly mother and other children who are out of town. I need my phone.There has been no great damage done, just the insecurity of not having a phone in case of emergency.

They then said that this was not able to be fixed on the phone and that I need to go into a store to fix it. I advised them that when I get off work, the stores are closed and I work weekends. The rep said then that she was not able to help me. I asked then to speak to a supervisor, and the rep refused to let me speak to one. After about 20 times asking for one, she put me on hold to get one.

Then Ari (#1579214) came on the phone, and immediately from the first word out of his mouth, he was very rude, unprofessional, and demanding. I advised him that I am unable to go into the store, as it is closed when I get off work. He said that he would not be able to help me then. I advised him that I pay $6.99 per month for my insurance for things that happen like this. He said that they would charge an additional $89.99 on top of that, even though my phone is under warranty.

He was so rude to me and unprofessional that I could not go on any further, as this call was just going in circles and he was not helping me. I had to end the call as he was shouting at me and was talking over me, and I could never get a word in to speak.

I am paying for this service, and I am not getting the service. I am also paying for insurance, and even though my phone is under warranty, they do not want to replace it. I would like to be released from my contract without having to pay the early termination fee, as I have had nothing but trouble with this company from day 1. They have refused to help me and have lied to me. I also want to have all my insurance money that I have paid in the course of 6 months refunded back to me.