Verizon Wireless Reviews

After sending a complaint to the Attorney General in NY, and a letter to the president of Verizon, I was contacted by an "executive response representative". This lady proceeded to try and convince me that Verizon had not made any error, but had provided the correct info to the credit reporting agency who had then made the mistake. I provided her with documentation, showing that apparently the collection agency had made the error, then 2 credit agencies had made the same error, and then Verizon itself had sent the collection letter to the wrong person. She had no explanation. She committed to getting more information and said that she would call me back on Monday. Three weeks later, and a few more calls, of course I have not heard a word from her, not even some new Verizon lies.

I then stated, "Well, I want them off my bill and if they were on my past bills, I want credit." The representative stated, "Well, I cannot give you credit. You have to call Payment One and ask them for credit. I then said, "I didn't sign on with Payment One for service. Why are you charging me, taking my money, and giving it to them." The representative said, "No, it is not like that." I then asked, "Well, please explain to me what you are doing with the money that I have been paying to Verizon under "other provider". I then stated, "This is not legal. It cannot be. The representative then stated, "You're right, but Verizon has nothing to do with it."

Help!

If you yell and scream at them, they note that in the computer. I give the CSR my payment to be taken out of my checking account (debit card), only to note the CSR tried to use a checking account, she made the mistake. Now, I have to be a cash only customer because she tried to get money out of an account that I didn't give her permission to. As a cash only customer, you have to go into the store or speak to a financial service rep to make a payment, if something happens to your phone you have to go to the store to do you claim, no matter how far you live, Verizon people do not care. They have the rudest CSR that conduct their phone business.

On my July bill, I received an equipment charge for the full price of the Droid i.e. $324.36. On 9/13/11, I called and spoke to Christy, who confirmed my account of what happened and opened an investigation (**) and said I would be credited within 7 days for $225.00. My new bill arrived. There was no credit. I called on 10/2/11, and was transferred to Mike in customer relations who told me that he would only give me a credit for what the Thunderbolt trade in value was as of today 10/2/11 of $130.00. He stated that the Thunderbolt was sent back to the wrong place, so that is why I was charged for the Droid. I told him you can't tell a customer one price, and then charge them another price, and penalize them for sending the phone back where she was told to send it. I told him to send me back the Thunderbolt, as this $130.00 was unacceptable to me. He said he couldn't do that. I told him that I was going to file a complaint everywhere I could and post it to Facebook to beware of Verizon's shady business practices. I want the $225.00 credit that is due to me.

Sept 1, 2009, I moved into my own place and called Cablevision for service. They came out and set up my cable and internet. Fine. All of a sudden, Spring of 2010, I received this bill for roughly $70 from Verizon. So I called them immediately and asked what it was for and reminded them that my account had been inactive for about one year already. The representative told me that it was understandable. The bill must have been computer generated and forgot it. He would take care of it. A couple of months went by and I received another bill for the same amount. This time, I wrote on the bill receipt "account canceled/please correct". Then another couple of months went by and I got a letter from collections. I called them to find out why I was now in collections for $106? The representative told me to write a letter explaining why I shouldn't have to pay the amount and send any documentation supporting my case. So I did that. I hadn't heard anything.

Fast forward to January 2011. I went online to check my credit because I wanted to trade in my lease for a new car. Wouldn't you know that Verizon is sitting there with a big black X and dropped my credit at least 40 points! Since then, I have made hundreds of phone calls to Verizon (to get the runaround), to the collections agency and have written a dispute letter 5 times; all because they kept claiming that it was never received. The last time was sent priority mail with a signature. I know for a fact that they've had my dispute letter since May 2011 and I haven't heard at all from anyone! I want my credit cleared and an apology. I don't know why they are billing me. I wasn't using their service at the time of the charges. I don't have any of their equipment. I will never use Verizon again nor will I recommend them to anyone that I know.

I called Verizon and spoke to a few different people before I was connected to a supervisor. The supervisor was very rude and said the fee could not be waived. I asked to speak to his supervisor and was told nobody was available. He said someone would call me back and then he hung up on me. That was on 8/12/11. I did not hear from anyone again until today, 9/28/11, which was a call from Verizon's collection agency. Again, I called Verizon and was told they would not waive the fee. I don't feel I should have to pay this as I relocated and was no longer in their service area. We had no choice and we had no access to make an emergency call! I don't know what else they expected us to do.

The partial did not show up on last months bill. I would have canceled had the last bill been accurate or had they notified me as they said. They are billing me for a service I do not want, I did not access, and was not even aware was active. They deliberately gouged me for an extra month. I have spoken to a customer service supervisor who apologized for any miscommunication but made it clear they are not going to wave the charges. I have paid the charge for the partial cycle but I do not think I should be liable for an additional month.

I have been unemployed for almost 2 years now and yes, $46 is a big deal. I've filed a complaint with the FCC and closed the account.

I purchased the phone over $300 and now they say it might be by the end of the year. I wanted Verizon to let me upgrade when it became available because I would not have purchased the phone I have now if Verizon had been truthful about first, the timeline on 4G; and second, the pressure about not being able to get a 4G phone when the network was updated.

I got a bill in the mail a month later on September 23 saying that I owe them $98 for a cancellation bill. I called and told them that I already paid and they told me that the $188.97 was for a week of minutes and text, which is not true because my regular monthly bill is for only around $50. I asked them to send me the log of my minutes and text from every number to prove that I was right. They said that because I was no longer a customer, I didn't have the right to that. Even though I hadn't paid them to cancel my contract.

I went back to the Verizon store to ask for the receipt for the payment of $188.96 and they printed it off but it did not specify what the payment was for. I asked them as well for the log and tried to go online, they booted me off of finding anything. I am afraid I am stuck with this bill because they are really dishonest. I will never use them ever again and tell everyone not to either.

I spent all day either online looking for LG software to help with downloading photos or on the phone with customer service at Verizon about the problem. The service representative, after about 45 minutes, finally advised that there is no way to connect to a PC with the LG phone to download photos. It can not be done. However, she would fix the problem by selling me an upgrade phone, a different phone, a used phone, that can be hooked to a PC to download photos. Of course it will cost a fair amount more money to do this. However, she indicated that Verizon would not accept any responsibility for the failure of their salesman to correctly represent the true functions of the LG phone. Personally, I believe that the salesman presented fraudulent information in order to complete a sale.

We are not using Verizon Services and we had previously switched our phone and internet services back to Time Warner when our Verizon account was canceled. We are not going to pay this bill and will write them a letter referencing our previous letter and notifying them that we have filed this complaint. We had a similar experience several years ago, in which we contacted the Better Business Bureau and eventually, Verizon stopped sending us bills.

Also when I attempt to "clean off" or delete what's in my voicemail, they charge me $.40 per call that I delete. When I requested to Verizon that I wanted the "Voicemail" feature disabled, they told me that I cannot do it until I upgrade to their desired product.

The customer representative said that I had to be "eligible for an upgrade". There was no indication (or if there was, I could not find it) that this was part of the requirement. She said that I should send the phone back, unopened (I'll probably get a restocking fee). To me, this is unfair and deceptive practices, and they should not be allowed to mislead customers in this manner.

Two months ago, I actually looked at my bill (lesson learned) and noticed that I am not just being charged every month for the three lines I have (mine, my son's, and the MiFi) but I am being charged for five! One of them being my son's phone that is non functioning due to the washing and drying of the phone. The other is for a phone I never even owned or know what it is. I went into the store and the man told me there was nothing he can do.

All I want is for Verizon to terminate the two lines with no penalty. I have spoken to 4 different Verizon Wireless representatives and all told me the same thing. They won't waive the termination fee and then tried to get me to upgrade my phone. How is this even legal... to Charge me for something I don't even have and ask me to pay a termination fee on something I don't have and has never used? I even think Verizon should retro pay me the money I have already paid since January for these lines in addition to canceling the phone lines. I have also filed a complaint with the BBB and will be canceling my service today with Verizon. I am looking at $810 in termination fees.

I was on one bill pay back at that time. I called and asked to cancel the one bill because I could not deal with the confusion of resident and wireless one bill. I cancelled residential service and paid them ($24.15) their portion on 4/15/2011 and paid wireless ($88.29), which I was told at the time was the balance due. And now I believe wireless was paid twice for this particular bill.

Looking at my bank statements, I have not missed one payment. I can’t deal trying to explain I feel wireless got paid twice. Wireless blames residential and residential blames wireless.

The people at the other store at 32 Ave where I originally purchased the unit, were quite blunt when I tried to get my replacement. It's a long story but I informed them that I would contact somebody at Verizon telling them how uncooperative they were. I stated I would be cancelling my contract with my MIFI as well as my cell phone service and would be returning to T-Mobile. My wife contacted a representative at Verizon that day. This person fixed the problem. If it wasn't for Ekeze's help and consideration about my situation I would no longer be with Verizon. I am from Canada and your service and cost are absolutely great. Cell phone services in Canada are out of site. It is too bad that you can't supply better across border services for us Canucks. Anyway, my MIFI is working great thanks to Ekeze. I promised him I would put in a good word for him. Please let him know I really appreciated his help.

Remember, I had just paid a total of $72.00 a few days before. I was on hold for over an hour trying to work this out. Thirty minutes alone, waiting to speak with a manager. She realized the text issue I had received after about ten minutes. She spoke with her boss who approved the upgrade this one time. Then she put me on hold. Then she accidentally deleted all her notes. This meant that she would then have to put a $100 credit on my account for some reason. Her system would not allow her to do this. She then told me she would have to put me on the $1.99 a day plan and that I need to request the $100 credit from another office. This could take up to 72 hours. And it might not be allowed. I am very dissatisfied.

My girlfriend has also gone through about the same number of replacement phones each with multiple defects: either rebooting, force closing of operating system software, overheating, you name it, and they were promising her the same phone I have now, a brand new LG revolution. And she ends up having a rep discount the phone and cornering her into an early upgrade. But in the end, she only pays $100 for the phone, which would have been $280+ after taxes,etc. Verizon's business practices seem to be very questionable. There is a saying.. The main thing is to keep the main thing the main thing; Verizon's main thing seems to be the $$$ when it truly should be the consumers. Please, if you have had the same issue, contact the FCC, file a complaint, and also contact the FTC.

At this time, I made a payment arrangement with them to pay the amount due on September 12. I called them and learned that now, for this month's billing cycle, I owe them an additional $103.36 for the phone charges despite having no service. They claimed that I could still receive calls, thus, it meant that I had service. I was not aware of this and did not use my phone at all. Additionally, my billing amount includes $70 for unlimited texting and calls (which I could not make) and another $30 for phone's internet (which I also did not have). So, as far I'm concerned, this is a violation of the UCC laws of service. Why should I pay since no service was rendered to me?

So I called Verizon customer service, and when they wanted to speak to the manager, Lindsey wanted to take the call because she was the "assistant manager". The manager spoke with the person on my phone who, while using my airtime, called the store where I purchased it, said okay to waiving the $100 restocking fee, only to find out they would still charge me $35 for another restocking fee! I told them no and I took my phone back and left. I was leaving on a trip the next day, so I had to wait until I got back to handle the problem at the store where I purchased it. Too many different Verizon wireless retailers and if you didn't purchase it there, they don't want to help you.

Last week, I was in town to make a phone call on my cell and had to leave my daughter home alone. A man, a stranger, came up to my house which is off in the woods and knocked on the door. She was afraid and hid in the closet. The man sat on the porch for 20 minutes. I caught him leaving as I came home, but he didn't stop. She was crying and shaking when I got there. She had no way to call me or 911. Thank god he left! I have since bought a shotgun.

We are completely vulnerable up here. If the house was caught on fire it would burn down. If I fell down the stairs, I'd lay there for days.

I have called many times (and yes Shaniqua, I received an email from you as well) explaining that I have no cell service and those of us in a vulnerable state with no cell service should be Verizon's 1st priority, but I am always told that they can't give me priority. Well, I know they don't just fix 1 thing and we all get our service back. The 1st phones that come back on line should be those in the greatest need.

I called AT&T to try to switch but they said Verizon has NY. Verizon doesn't deserve NY! If it was up to the residents of NY, I guarantee Verizon would lose this whole state. I know that the workers are on strike but it should have been settled in the wake of a disaster. I understand that this is an FCC rule so that there should be no monopoly of telephone service but that's all going to change if my neighbors and I and all those without cell and phone service are heard at the FCC.

I'm through being ignored. I'm done being told there's nothing that can be done. I'm tired of begging rude, disinterested, apathetic Verizon representatives to get those most vunerable back on 1st. I am obviously speaking to a company that doesn't care that they are putting people's lives in danger. My husband has an FCC license and is currently filling out Distress Safety System forms against Verizon. I am copying Congressman Maurice ** on this letter as well as posting it everywhere on the internet.

Verizon is the worst phone company out there and I am starting a campaign so that no one has to be forced to use them. If something happens to me or my daughter because we can't call 911, I will get a class action lawsuit against Verizon and I will win!

So to continue, I'm hurt and called Verizon customer service. When I told the first agent what happened, she told me I will have to talk to fraud. So, I waited on the line for 30 minutes. Yes, 30 minutes no one picks up before hanging up and calling back again to cancel my services. I told the agent this time I want to talk to a manager.

Guess what happened? They wanted me to explain to them, now the third time what had happened. They told me again that I have to talk to fraud. I'm pissed and told them I want to cancel my services. Now, listen to what they told me. We will cancel your services, but you will pay your cancellation fees. I'm yelling at this point, telling them I never would consider canceling my services if this situation didn't happen to me. And you have put harm in a way, messing up my credit. And now I have to continue being your loyal customer. What happened to you being loyal to me? Once again, the lady connects me to another agent.

I still haven't talked to a manager yet, can you believe it. This agent gets on the phone and asked what the situation is. So now, this is like my 5th time explaining it and hours dealing with the situation with no resolution. He told me that once again I will have to pay for cancelling my service. Basically, this situation isn't a good enough reason for them to waive my cancellation fee. And that is what I would like to ask from Verizon.

Anyway, I screamed at the guy after repeatedly asking for a manager and now at this point I went to another branch asked to speak with a Supervisor. They connected me to an escalated agent, whatever the hell that is. The guy was very rude and doesn't care what is going on and can you believe it, a million apologies and no damn resolution to the problem..

So, simultaneously I am dealing with a rep (can you believe it, I asked for a manager in the store and they still couldn't let me talk to one) and talking to his escalated guy on the phone. The guy in the store is apologetic and tells me they need the stuff back and the one on the phone is rude, telling me that once again I will have to pay to cancel my services.

Hurt at this point and still not refusing to give up. I called back again and told another agent I need someone to think outside the box. I need someone to really help me and stop giving me apologies but do something about this. She calls the branch and finally gets her manager on the phone. She finally gave me some options, but still the one I want to take can't be done. So, I’m still stuck

My demands were, have the branch manager and rep call me with an apology. Write the equipment (the equipment cost is equal to 2 months worth of services) off my bill, keep the services and the other lines (be responsible for the cancellation fees), or let me cancel all my services immediately without cancellation fees on all lines. Neither seems to be a possibility.

What to do, Verizon is only good at handling minor situations quickly. But when their company is at fault they still want you to pay for their mistake. I spent all day over 8 hours dealing with the situation, still lost and extremely hurt. It has 4 days and no call backs, no apology, nothing. I had to call them again.

AT&T's policy is that they prorate the charges to the date of switching away from AT&T. This is what we expected from Verizon.

Verizon never did send a "final bill", but only the regular monthly bill. Except by making three phone calls, it was not clear to us that Verizon was going to stop billing us.

We have called; we did factory resets; we have a refurbished phone and we have had to reset our applications. I am very tired of having to take the battery out in order to start the phone again and I am tired of having to reset my applications. I am ready to change cell phone company, but getting out of the contract is too expensive. Is there anything I can do to get out of the contract when they are not providing me with the service I am paying for?

We are wasting money every month for a service that is not provided. We spent about $600.00 on brand new cell phones and ended up with refurbished cell phones within a couple of months from starting our service.

I tried to explain to Verizon what had happened but because it happened on another line of ours last month, they would not offer any refund. How can they put something on our phone that can incur a fee without warning us of this. As soon as I realized what was happening, I deleted the number. It is no wonder that people hate these companies. The manager was rude and insistent that we could not make a call by mistake. Everyone knows that sometimes these phones dial people on their own.

Although the charge was minimal, I am sure that I am only one of many people that they are hitting up on this daily. No fee service should be downloaded without our permission.

I was unable to perform any work duties during this time because of the very poor quality of service. I called Verizon several times to trouble shot the matter. I also went to the Verizon Wireless store in the Smith Haven Mall on two occasions (as well as having my iPhone completely diagnosed by the apple store at the same mall). After wasting valuable time with my mom on her death bed, I requested that the service be terminated (as it was useless to me).

On 4/16/11, I personally made this request to the person on duty at Verizon. I returned home after my mom's burial on 5/14/11. I was mourning the loss of my mom and did not review the May or June bill. I have automatic payments scheduled. On 7/16/11, I reviewed my bill and noticed that I was being charged for the hot spot service. I called and spoke with Nancy; she confirmed that I had requested that the hot spot service be terminated on 4/16/11. She re-assured me that I would be receiving a partial refund for 4/8-5/7/11 and a full refund for 5/8-6/7/11 and 6/8-7/7/11. I waited patiently for credit to post.

On 8/30/11, I received a notification that my Verizon bill was paid. I went into "my Verizon" to check on my account. I learned that I was given a full refund for 7/8-8/7/11. However, I was not refunded any money for April-May-or June. I called the Verizon customer service. I spoke with Taylor. She insisted that I had usage during that time, and she refused to honor the agreement that representative Nancy made with me on 7/16/11.

When I asked to speak with her supervisor, she told me that the supervisor was busy. When I stated that I would hold until the supervisor was available, she said that she has spoken to the supervisor and was told what to relay. I asked again to speak to a supervisor; she refused to put one on the line. I asked four times to speak with a supervisor, and was denied access each time. I hung up the telephone and called the customer service line back. This time I got a representative named Jessie. She was very kind, and she heard me out. She agreed to issue a partial credit. She agreed to issue a refund for June and for half of the month of May.

I am writing because although the monetary amount is minor, the principle of the matter holds value to me. First, I signed up for a service that turned out to be worthless to me, as it was extremely slow and it kept booting me off, not allowing me to complete the work I intended, Second, I personally requested to have the service terminated on 4/16/11. It was not done. Any billing after that point should not have happened. If I inadvertently hit a button and turned on the feature, I should not be billed for it, as I should not have had the feature. Third, Verizon representative Nancy and I entered into an agreement on 7/16/11, whereby, she was going to issue a partial refund for April (from 4/16-5/7/11) and a full refund for 5/8-6/7/11 and 6/8-7/7/11. I feel that Verizon should honor that agreement. Finally, I think that there should be a way for customers could bill companies when they commit an error, and we spend our time trying to rectify the matter. In my case, I invested one hour of travel time to the Verizon store on 4/16/11. This was in addition to the 40 minutes, of waiting time and 35 minutes of calling a customer representative time.

In addition, I was sent to the Apple Store to have my telephone diagnosed, which took additional 1.5 hours. I also spent 40 minutes worth of time when I contacted Nancy on 7/16/11, and an additional 1 hour of time today with Taylor and Jessie. This is a total of almost 70 hours! I am a licensed master social worker. If I were to bill Verizon for 7 hours of my time, at the New York state rate, I get paid (not the rate that I bill for my services, which is much higher than what the state pays me), then Verizon Wireless would owe me $231.57. Of course, this does not even cover aggravation and frustration, and the time I am spending filing this complaint.

This is a ping test I did yesterday. I reset my modem many times to try and get a better result. It didn't happen. Today, it's the same thing. It takes 10 minutes for your email to come up. No need to call a representative as I am going to hear the same lame excuses again

I got a supervisor yesterday who was more than willing to send me a 4th phone of the same model. Really? As if 3 failures aren't enough. I was told I can wait indefinitely for the out of stock phone or I can make another trip to the store and find something else; refurbished of course. I thought I was buying a top of the line phone. So why do I have to settle for something lesser and used? I can't swap to an iPhone because they would lose dollars on the Android phone. Why not appease your customer? I have been more than patient. Is there anything I can do?

My rebate was rejected because the phone number I was porting over was not in Verizon's Northeast region, even though the service I am currently paying for is in the Northeast region. I have been emailing and calling Doug ** for at least 3 months now about the rebate I was promised. Finally, I went into the store to see him. He assured me that he was taking care of the situation and gave me all these details about emails he was sending. He was supposed to get back to me. I left, weeks went by and I heard nothing from him. I called and he gave me more details about these emails he has sent on my behalf. He was, once again, supposed to get back to me. Weeks have gone by, I have heard nothing from him, and I still don't have the rebate I was promised 4 months after switching to Verizon.

Selecting Verizon as a cable company, we were told that as Verizon customers at our new address, Verizon utilizes DirecTV for cable accessibility. We have been disconnected twice, do not have long distance calling, and have no access to local calls, constant phone disconnections, and have been imposed with no explanations for all the excessive fees that we've been charged with.

On this day, August 25, 2011, we want all DirecTV equipment and/or all fees associated with DirecTV removed. Verizon as a service provider should absorb charges as a part of their contract, not their customers that are in an undeveloped area that Verizon technical support cannot provide to the customer. We as Verizon customers refuse to pay any DirecTV fees that Verizon has negotiated as a contract with DirecTV. Fees are paid by Verizon and not to be redirected for any and or all charges by an undeveloped area where their customers reside.

As per stated on Verizon and DirecTV complaints, I decline any upsale and any fees connected with DirecTV that Verizon has contracted out as fees already paid by Verizon that has been paid in full and not to pass down to us. We want Verizon to reimburse paid contract. Please refund all monies. Please respond with utter importance.

He took it to the local Verizon store. They identified it as a manufacturer's defect and gave him a number to call. I called and they sent a FedEx shipping box. I took photos of the phone before packing it. It shipped on the next business day, after the weekend. I just received a notice that I am being billed $299 because the screen was cracked. They claimed to have sent photos but I couldn't view them.

After multiple frustrating phone calls, they instructed me to go back to the store because the store had verified to them that the phone was not physically damaged when they saw it. They said the store could issue the credit.

I went to the store. They could not show me the photos, nor issue the credit. They said they will work on the issue and call me in a few days. After reading so many similar complaints online, it seems fairly obvious that this is another one of Verizon's scams and I am frustrated, angry, and highly suspicious.

I have been unhappy with my Verizon service for some time, and for a number of reasons. Chief among them is the silent but persistent increase in small fees that they keep adding to our contracted agreement - a five cent text increase here, a two cent bandwidth data increase there, new bandwidth caps being implemented - but the straw that finally broke the camel's back, and the reason I terminated my contract, was the latest increase in something they call "regulatory fees". It was a seemingly trivial amount. They increased the fee from 0.13 to 0.16 cents per month, but by their own admission which is something they do frequently, and it is overall emblematic of their willingness to break contracted prices at the slightest whim. My mounting unhappiness with this company has been something built up over time. But I want to be very clear that it was this final regulatory fee increase that I simply could not tolerate. When I signed my contract with Verizon, it was for one set rate, and they have increased that rate unilaterally multiple times. I have no control over this regulatory charge because it is not dictated by my usage; I can do nothing to lessen it and they have shown that they are quite willing to exploit that fact with all of their customers.

When I first called to cancel, a customer service representative told me that he could not waive the early termination fee because "by using the service after July 1st, [you] accepted the fee increase." I now know that he only said this to get me off of the line, because, after looking back at my customer agreement, I verified this passage (**):

"Can Verizon Wireless Change This Agreement or My Service? --

We may change prices or any other term of your Service or this agreement at any time, but we'll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you're accepting the change. If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee."

I am indeed a postpay customer, and I do deem any increase in my bill that I did not agree to, and have no control over, to be materially adverse to me. I received the notice of this change dated July 1st, and cancelled almost immediately afterward, well within the 60 days allotted me. In fact, as I write this, I am still within this 60-day window. The customer service representative knew this, and yet still directly lied to me in an attempt to trick me into paying. This is a tactic that they would repeat several times.

When I called back again with this information in hand, they changed tactics. They tried to tell me that they released a "pre-notice" a few months ago, which informed me that a change in the regulatory fee may or may not be happening in the near future, and that I had 60 days from that announcement in which to cancel. Clearly, you can see the problem here, which is an intention to possibly change something sometime in the future is not a notice of change. I have the statement announcing the fee increase right here in front of me, and can and will present it. It clearly states that the increase takes effect as of July 1st, thus giving me 60 days - until September 1st - to cancel. Considering that I cancelled mere days after the announcement, this should never have been an issue. When I argued this point again, calling several different operatives over the course of many days, and being put on hold (often with no announcement and no music, so as to make me think I had been disconnected) for hours at a time, they finally ceded the point and immediately went about looking for another reason not to waive the early termination fee in question. Already, this seems ethically questionable. They did not know why I didn't qualify for the waiver, but were willing to try multiple angles to get me to agree to it whether that was in violation of their contract or not.

Their next plan of attack was to offer me a credit for this fee increase (this brings up a question: Why would I qualify for this credit after calling, but none of their other customers who have signed the same contract as me qualify for it? If they have to credit me to avoid breaking their contract, why on earth aren't they crediting all of their pre-existing customers who haven't called to cancel in the first place?) But at no point in the agreement that I've signed (which I am looking at now,) does it state that offering me a credit releases them from their obligation to waive my early termination fee in the face of materially adverse contractual changes. They chose to institute a materially adverse fee, thus violating the original agreement we have signed. Again, this is a thing they do very regularly, and then apparently just count on their customers to either not notice the change, or else not have time enough to fight their customer service representatives to a standstill about it. If the roles were reversed, and I started paying them a few cents less than my bill every month, regularly dropping that amount lower and lower over the term of the contract whenever I see fit, I would bet they'd have a problem with it, and consider me in violation. I would draw your attention to this section of the agreement again.

"Can Verizon Wireless Change This Agreement or My Service? --

We may change prices or any other term of your Service or this agreement at any time, but we'll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you're accepting the change. If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee."

As you can see, there is no mention of "credits to offset" or whatsoever. When pressed, they admitted that this alleged credit stipulation was not in the agreement that I signed at all, but was "company policy." When I asked where I could have seen this company policy, especially before signing up with them, I was told that I could not see it at all. It was only for internal use. Verizon was trying to hold me to secret policies that I had no right to see and never agreed to. After days of arguing, they finally ceded this point as well, and changed tactics again. It simply does not seem morally right to me that a company should argue false points about their contract instead of honoring it, and then, when they are exposed, shift to some other unrelated point and hope that the consumer runs out of the time and will to contest it.

Their newest tactic was to assert that the regulatory fees were "governmental in nature". Notice the careful phrasing, they did not say they were mandated by law, only heavily implied it. They did, however, attempt to convince me that this is why I was not eligible for the early termination fee waiver. I point to this passage from their own website (**).

"What Charges Are Set by Verizon Wireless?

You agree to pay all access, usage and other charges that you or the user of your wireless device incurred. For Postpay Service, our charges also include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren't taxes, they aren't required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change."

This plainly and firmly states that they are in full control of these fees, and that any change in those fees comes from their company and their company alone. Yet another lie to get me to go away, rather than addressing the issue at hand. Finally, after I introduced them to this subsection, they read it and insisted that this passage:

"You agree to pay all access, usage and other charges that you or the user of your wireless device incurred."

Means that I have agreed to pay all charges no matter what they are, and completely regardless of how much they increase. Which brings up a question, why is this section:

"If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee."

In the contract at all, if that is the case, I have indeed agreed to pay all charges that I and my device incur. But neither I, nor my device, have incurred these new regulatory charges. They were introduced by Verizon. I had no control over this increase.It was not reflective of my usage, my plan, or my device. Regardless of my behavior this charge would have (and did) increase, and it did so unilaterally. I also acknowledge that this subsection informs me that charges may change.

"We set these charges; they aren't taxes, they aren't required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change."

But that does not mean that I agree to pay whatever the new amount might be. I appreciate the warning that these prices fluctuate, so that I know to watch my bill for them, but informing me that a price may change does not mean that I incurred those charges myself, through my usage, and so agree to pay them. Furthermore, I do not see the link between these statements:

"What Charges Are Set by Verizon Wireless?

You agree to pay all access, usage and other charges that you or the user of your wireless device incurred. For Postpay Service, our charges also include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren't taxes, they aren't required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change."

They are stating two entirely separate things. I agree to pay these charges, as they are when the agreement is signed. Also, entirely unrelated to that implied agreement, Verizon is informing me that the charges may change, and so I should watch out for that. This does not absolve them of their duty to release me from contract if they levy materially adverse charges unrelated to my usage and out of my control, as stated here:

If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee.

Verizon has informed me that they believe the above passage states that I agreed to pay these "other" prices, prices that are entirely under their control and not at all under mine - no matter how much they may increase, or how often, and as such, I am ineligible for the early termination fee waiver, and owe them $433.72.

According to Verizon's stance here (that I agreed to pay charges I may incur, and they stated that some charges may change, therefore I agreed to pay literally any charge they feel like levying, regardless of cost or reason,) they could theoretically charge me any amount for anything this regulatory charge increase could have been $100 or $1000 a month and if their argument were true, I would be contractually obligated to pay it, or else owe them an early termination fee that cannot be waived.

I think we can all agree that would not be a sound contract, and no reasonable person would agree to pay whatever was asked, regardless of usage, under any circumstances, or else face fines. No, Verizon and I signed an agreement for a set service at a set price, and I agreed to pay any changes incurred by my usage, which I have done faithfully. That was my end of the contract to uphold. They agreed that if they created new charges, or increased older ones that I did not incur and could not control through my usage, and I found those charges to be materially adverse (which I certainly do,) then I could cancel our contract without consequence. That is their end of the contract to uphold, and they are not doing so.

Further, Verizon Wireless has employed every morally questionable (if not downright illegal) tactic in the book before ultimately settling on this explanation. Throughout the process, they have refused my request to record our conversations (so that I have something to refer back to as they transfer me from employee to employee, each with a completely different reason why I still owe) though they also refused to cease recording me. Only they may have records of our interactions, it seems. They would also not release transcripts of my calls, at my repeated request. In fact, they outright refused to provide any sort of written statement whatsoever, nor any other record stating why I am not eligible for the early termination fee waiver. They have refuted every basic right I have as a customer to firmly understand the services for which I am being charged, and even refused to provide any sort of record for this refusal. I know there are many others like me that feel unhappy, exploited, and taken advantage of by Verizon Wireless for this same reason. After some research online, I have found several customers who have eventually been granted the ETF waiver for these regulatory charges, which tells me that Verizon Wireless simply hopes to stall, obfuscate and confuse their customers into paying charges they are not legally obligated to pay. I find that simply unacceptable, and I hope you do as well. I greatly appreciate your patience while reading this long and complicated retelling, and sincerely thank you in advance for any help you can provide.

Robert **

I went to their website and try to disconnect that myself and went through the process but they won't let me disconnect in their system because it was set up to be disconnected on the 12th of August. I have explained to the representative that I don't want anymore extra, means to stop it the day I called, so whatever she had done, they screwed me for another month's bill while I didn't need their service. I called and spoke with Odessa, a supervisor, and she said that it was a valid bill and that she cannot do any adjustment because my phone was being used.

I think this company continue to rip people off for services not needed. I don't appreciate their service for several reasons; minutes that I did not use does not roll over for the next month while if I am short on my minutes on occasion then I have to pay for extra. I am paying too much that I did not even use and nothing was given back to me. They are very greedy and a rip off!

This company needs to train their representatives to do a better explanation with their customers. They have misled information on not to worry because I am paying a month in advance and then I got a bill. For what? Do they make sense? I think they needed to be investigated about their billing problems.

I will be charged an early termination fee of $300 and if I want to stay a VZW customer, I will have to start a new contract with VZW on top of paying the termination fee. They say that Chris misinformed me and that they are not responsible for this.

My aunt was worried. She asked me to go to one of their shops and pay the $50, so I went. But instead, I found out that it's $100. We called customer service. The girl on the line proved that the bill was $100 and that my aunt used twice more 10GB, which is impossible. She can't even download anything. And she doesn't use any sites or services that would take it to 10GB. This lady on the line, instead of helping out or advising what we could do, said that it's better we take $80 package, because it's going to be the same amount for each month! I asked for detailed bill. She said they do not send that kind of bill, which I knew they do! And I tried to sign up on their site, but it's like hell. You need to wait for the password they must send via e-mail, which they do not!

We called again later on that day to cancel the contract (the cancellation fee is $170). But since my aunt has low income and on SSI, we wanted to dispute the charges. After being on the phone for more than an hour and shifting the lines from several employees to managers then dispute center, we got an answer that we need to go back to Best Buy. We were told that we need to see the manager and ask him to reverse the cancellation fee of $170, which was a lie! At Best Buy, we were told they can`t do anything about it.

After looking at our account, they said that the $100 bill is for month of June, June 20-July 20 (we bought the computer on June 20). And there is another bill for $100 for month of July, July 20-August 20! They didn't do anything and were lying to us all the time. Verizon and Best Buy employees falsely advised us about Verizon Wireless without proper explanation on what we should expect from this type of connection. Plus, they sold us a $70 USB 4G LTE, which we didn't want as they saw. We wanted a 3G USB that was for free. But they said that if we take this free 3G USB, we will have to pay $50 tax! Is it possible?

I finally sent a message to David Small, the CTO of Verizon Wireless asking for help in getting the problem resolved. Tracy **, Executive Relations Coordinator responded and admitted that the LG Cosmos had this problem, but was unable to say if or when it would be fixed. At that point, I asked to return the phone for credit so I could purchase a different phone. Tracy would not agree to that; she only offered to let me select a used phone from a list that she sent me. I told her that since I paid for a new phone, I should get a new phone that works properly. Her only response is that it is past the trial period and that they are doing me a favor by letting me select a used phone.

To summarize, I purchased a new phone from Verizon and spent a couple of months trying to resolve a problem with it. Verizon admits the phone has a problem but does not know if or when it will be fixed. Their solution is to offer me a used phone of a different model, but I tell them I purchased a new phone, not a used one, and I expect a new phone. As a long-term customer with 3 lines, I am amazed at their lack of concern with customer satisfaction. I believe it is time to find a new carrier.

JMH

About a month later, we received a bill from Verizon in the amount of $1,333.94 for the four days that we had the phone. I called Verizon and asked why the bill was sent to us in such a big amount and they said they would fix the error and send us a letter within 30 days. The next month goes by and we received another bill in the amount of $750. After making another call to Verizon, which was over two hours, they came back and said that they had made an error and it was fixed. This time, I very much thought it was fixed and that that was the end of bills from Verizon.

Not even another month goes by and we get another bill from Verizon in a different amount - $688.48 and it has gone to collection. At this point, we called Verizon again and I was on the phone for over three hours and they were unable to fix the problem and the representative kept on mentioning fees for technologies we never had from Verizon. I am exhausted in dealing with Verizon Wireless bills and would like for it to be over. I want the bill to go out of my credit report.

On Monday, we decided to go to the office in Boynton. She explained to the young man what the problem was. He took the phone and played with it without doing anything to fix it. I got furious because all of my daughter’s personal information is in the phone. I walked out of their office very upset.

I have been a customer since 1994 and this is the way I was treated. The reason I was so upset is because my daughter went to another Verizon Wireless location and we were there for an hour and left. On the way to our house, she received a call and asked, “Who is this?” The person on the other end of the line replied, “You just left with your mom and sister.” My daughter said, “What do you want?” He said, “You want to go out on a date with me?”

They entrap people with extension of a secondary contract when the customer thinks they are agreeing to an extension of the contract that their phone is associated with.

Most Verizon salespeople don't even understand that the company's buddy promotion automatically does this, enough to warn a customer properly.

Virtually nobody understands the subtle differences of a billing account with multiple contracts from a simple family plan.

Because they have obtained legally binding upgrade agreement from a person authorized to make billing changes, they believe they are justified in their actions and take no responsibility for their deception.

On June 14, 2011, I returned the phone and cancelled the calling plan. I returned the phone to Shawn **, who waived a $35 restocking fee. He promised the $125 security fee would be refunded within two weeks. He said that there was a 14-day allowance period for refunds without penalty.

A letter on June 14 relates that "you have not signed in yet. We sent you a text message and email with your temporary password for My Verizon online temporary password: **."

I never signed to complete the enrollment because I had cancelled my account. I called "Tom" at Verizon on June 25. He said Shawn had forgotten to cancel my plan and said he would call me on July 26, 2011. He said don't pay anything.

Tom never called. Emily, on 8/5, said by 8/17. I called Evin and he said in two to three months. He is good at crocodile tears and hemming and hawing.

They finally closed my account and forwarded to a collecting agency. My final bill was over 1200, which was incorrect. On top of that, they sent another final bill almost a year later adding over 200, which is for the the fee paid to the collecting agency. Now the agency has been calling and I specifically told them I was willing to pay but not the whole amount because I didn't owe that amount.

Verizon choose not to call me or keep in touch with me. They did have their corporate office call me and we would miss the other's calls. I did leave a message to speak to their representative but she was on vacation and I never heard from her again. Now this collecting agency, called RDM, has spoken to me and I told them I would only pay 800 but I have to make payments.

There is a scam going on because they agreed but the billing is still what Verizon is trying to collect. I will not pay this amount, which is now 1404.16.

On August 6, Verizon suspended my service based on the return of the payment. According to Verizon's Financial Service Department, the account was 68 days past due. When I was connected to customer care and explained the story, they told me I was not in collections and I would be charged the bank fee for the return payment in my next billing cycle. I was reconnected to financial services, who reconnected my service and charged me a reconnection fee for the five phones on my account. I informed the representative I would make a payment on August 12 or 19 for my August payment. I chose the timing due to the fraudulent challenges with my checking account.

On August 15, Verizon sent me a text stating my service may be suspended. When I told them about the payment on August 19, they told me they would post the information to my account, but could not guarantee my service would not be disconnected because I am over 90 days past due. This is based on the return check from July. However, the representatives can see that I am not over 90 days past due, but they cannot make any changes to the system. I owe my normal payment, which was due August 4. Technically and by the representatives admission, I only owe for August. Customer care has confirmed I only owe for August, but the system will not allow the financial representative to update the system to reflect the correct information.

After several shared comments to Mr. ** that I really do not want to spend $$$ on another line and phones etc., he assured me that this was the only way to go. To top it off, I canceled my insurance because as he put it: You are paying for nothing and that's where the 4th phone line will come into play. When you do the math, it is less money.

I had him to repeat the logic over again because it was crazy for me to accept it. On 8/11/11, phones arrived. My daughter questioned broken phone/warranty. She called Verizon and was told that phone could have been repaired. My daughter went to the store where I initially went on 8/9, and spoke with manager Lilly and Mr. **. Lilly found in the system and confirmed that the phone could have been repaired. Mr. ** stated he offered options to me on 8/9 and I chose to purchase.

I myself went to the store on 8/11 and spoke with the same manager but Mr. ** was gone for the day. I was classified by Lilly as "the type" of customer who would come back questioning my own decisions. This store obviously lacks customer skills and employees are feeling very secure with their positions. This is from lack of high managerial leadership. No one should feel frustrated or labeled and most of all, disrespected. Customers are a vital part of why they even exist there.

It turned out that I didn't get ANY signal from the Verizon modem. I immediately returned the modem to the store and asked for a refund. I had given Verizon Wireless $107.74, based on their assurance that they would provide better service. They returned $72.74 to me, charging me a $35.00 restocking fee, in spite of the fact that I would have tried their service had they not committed fraud!

They are both liars and thieves! I called the 800 number and talked to the headquarters for Verizon Wireless that day. They agreed that I should not have been charged a restocking fee and told me that the money would be refunded to me. I've called Verizon Wireless numerous times since June 6, and was always told that the money will be refunded to me before the end of June, and then before the end of July, but it all turns out to be nothing more than lies!

I hate liars!

I received my bill and imagine my surprise when I saw it was $297. I read the bill and saw all these "surcharges/ taxes and what-not, none of which was explained nor was it explained that we would be charged "airtime" for the web which was a feature already installed.

I tried to explain this to Verizon, to no avail. But before I could get the first bill straightened out, Verizon tacks the next month bill on there. This was nearly $600, which included 1.99/MB of data. Again, I went to the corporate store. The representative was very unhelpful and customer service wanted the $900+ for the service to be re-instated and they offered no relief.

Now they say I owe them a phone?? I asked how? when each new contract you Have To BUY A NEW PHONE...they just because???? NOw I have to give then my old phone that I paid for over a yr. ago and lose that money and still pay for a new phone? and pay 500 buck??? HELP!!!!

Sure I am late because their one bill system doesn't bother to pay back what they have already been paid for. When you call them to get things worked out you are transferred to multiple locations. Aside from that no one can help you, then you are transferred some more after you become upset because Verizon One Bill has over $1,000 of my money that they have not paid my creditors and so those creditors are coming after me.

Again when I try and get one bill to respond and pay what I have already paid them no one will or can help me. After almost 2 hours on the phone getting transferred from person to person it's still not worked out.

when I got the text about the 50 dollars roaming charge I started to investigate. I took the battery out the phone and waited a while. I put the battery back in and the phone was still roaming. I asked around to different people and one person told me it was the game trying to down load. I took the battery out several times and I could not stop the phone from roaming. The next morning I tried it again and nothing worked. The next day about 8:00 in the morning when we returned to Flordia the phone stop roaming. Even if I was totally aware of down loading the game i was never able to play the game. I am expected to pay 472 dollars for roaming charges for services i was never able to use. The game said free and free is free not free now and pay later, it says free. The sent me a text to warn about texting and making a call but never anything about down loading a free game. This was my first time taking a trip out of the US and the last thing I ever thought about was calling Verizon. I know now what to do but was not aware of a free game costing me almost 500 dollars.

Well, after much fighting, kicking, screaming, whining, and asking for advice several times, they 'agreed' to remove the charge. Gee thanks. Yet, I wonder how many thousands of people just assume the cost has risen and pay the ten bucks a month? Crooks and robbers they are, I say! And if the total they have embezzled or outright stole exceeds a certain amount, is that not a felony or grand larceny maybe? Watch your bills folks, Verizon are thieves and will steal from you without conscience.

When I called from the airport, I chose to suspend with billing, thinking that that meant that I would be billed a minimal fee to suspend the service for two months. Upon returning on July 29, I called to reactivate my service, only to discover that I had a huge bill waiting for me.

I was being billed for full service during my vacation. When I called customer service and talked to Jerry, he explained that I had signed up for suspension with billing and insisted that it was my fault, even though the representative hadn't warned me about this option. After about 20 minutes of getting nowhere with him, I asked to speak to his supervisor, Justin.

Justin offered me a 25% discount and was very condescending, insisting that I was the one at fault. Once again, I wasted almost an hour with him. I didn't feel that he was trying to help me at all. He offered me a 50% discount, which was still insulting to me.

I asked to speak to his supervisor, Brandy, who took four hours to call me back. She also took a condescending tone with me, taunting me that I needed to listen to the recording with her so I could see how it was all my fault.

Brandy and Justin have treated me like a liar and I feel devalued as a customer. I have written no less than three emails to the "Executive Relations Team" and have received absolutely no response more than a week later!

Today, Verizon shut down my service, even though I explained that my bill is in dispute! After spending another one of my vacation days being passed around from representative to representative (not one helped me), I had to pay 50% of the June bill for a period that I never even received service for. Verizon has the absolute worst customer service ever. I shouldn't have to pay for a service I didn't receive or be blamed for the directions the customer service agent gave me about suspending my service. That was their mistake!

Every Verizon bill has unusual fees. I made calls to Verizon customer service and got nothing. To whoever has a Verizon service: Good luck. One thing I know, I will never, ever come back.

This morning I called Verizon and asked them to return my deposit of $400 since my account was in good standing. I was told by customer service that they sent a check of $43, which was the rest of my deposit after they took out $299 for my last bill. Verizon charged me twice for the same bill.

I also bought a $45.00 Case from Verizon for this iPhone.

I cannot understand how it can break like this. Verizon is not willing to do anything about it.

I am very disappointed with Verizon.

This morning, my phone was dropped from my pocket to my kitchen counter, less than a 10-inch drop, and got shattered.

I called Verizon and they are not willing to do anything about it. What a shame!

Also some of security questions they asked were not right. Like, what was your first pet? I don't have any pets. This has happened before but now it is getting out of hand. I will never offer anyone to get this service or any Verizon service.

I unknowingly signed up for the family plan. The plan I didn't want in the first place. I called Verizon's customer service telling them that I didn't want the plans, they proceeded to tell my I could get rid of the lines, but I had to pay $350.00 early cancellation fee per line $1,050.00 total. Next I receive a $529.00 phone bill, which is a big increase from the $108.00 bill I usually get. I called and pleaded with anyone who would hear me about this, but no one cared. I even asked if they would use the security deposit to get that bill down to a reasonable amount. no such luck. Now I am getting bills in the amount of $1410.00 and they sill ended up keeping the deposit.

Well now they tell me it would forfeit all warranty on all the phones. My daughter just bought a phone within the last 24 hours. This is ridiculous. I have paid too much for such poor quality of product and poor service where each employee of Verizon tells me a different thing. I get my hopes up and they squash them.

I purchased my first phone Droid X and a two-year agreement with Verizon around November 2011. The sales person completely screwed up the order and after receiving my new phone, I had to send it back.

After they sent me another phone, the camera on it did not work. They sent another phone. This phone also did not work and I got a fourth replacement phone, which didn't work. The third or fourth phone that I received both "refurbished" (I don't recall which), was not even wiped clean and had someone else's data on it and was not working.

I am currently on my fifth phone and it just stopped working. Verizon is sending me now yet a sixth REFURBISHED phone and all I want is a NEW, unused, unbroken phone and feel entitled.

About one year later, in February 2010, I called to cancel service. I was told I had to pay a termination fee, or find a new customer for Verizon to replace the service being cancelled. “Oh”, I said, “my daughter just switched from AT&T to Verizon”, but they would not accept that because she had already switched. I had to find another new customer. So, I gave up; continued to pay the bills.

I again tried to cancel the service last summer June 2010; I was told I could not cancel due to contract, but I could suspend service for three months. I was not told that a suspension would extend my contract. Again, I continued to pay $66 a month for service I was not using. In May 2011, I talked to Mae, who indicated my contract was up to 5/18/11, and would cancel as of that date.

Yeah, finally!

I received a bill in June for May which I paid; then, I received another bill in July for June. I thought maybe the processing department was a little behind or something? So, I ignored it, and I got another bill. I called and talked to a lady; I explained the situation, and she informed me of the extended contract that now was thru August 2011. I asked if she would waive the $142 for June and July; since they should have been cancelled as per my phone talk with Mae on May 1st. She referred me to Richard.

Richard was rude. He did nothing for me despite acknowledging Verizon's lack of communication on numerous occasions; leading to my continued payment of ongoing bills-- for service I was not using.

I don't know how they can do this. This card /service have not been used for at least 1 year at $66 per month. That is $792.00 paid for nothing. They (Verizon) cannot acknowledge their mistake, and waive $142 in additional billing they claim they are due!

Are you kidding me?

Now it is July and I want to make my payment online or over the phone, but I cannot. I called Verizon and I was told that I will not be able to pay my bill using any electronic services until my account is reviewed six months from now and they're really 'sorry'.

I haven't been able to locate a single policy about this matter printed out to explain these seemingly 'behind the curtains' financial maneuvers.

All of the data that I submitted indicated that I indeed purchased the cell phone. I called the chat line at the rebate center; I spoke with someone named Drew, who seemed to not even know what a bar code was, even though I told him that I had submitted four bar codes that were the originals and made copies for my records. He abruptly ended the chat, which indicated to me that this rebate center had no intention of even listening to my explanation. All of the bar codes that I submitted to the rebate center were the ORIGINAL bar codes, but I have photocopies of them with my own records.

I understand that Verizon has tasked this company called Paragway to issue the rebates; so, I assume that the company is the "Verizon Rebate Center." I have never had a problem with Verizon; having been their customer for over eleven years, and I believe this rebate center is the culprit. I have researched them on the Internet, and my complaint seems to be one of many against this company.

Six months later, I receive a bill from Verizon. The representative said he would put in a request; it would get it taken off my bill. He couldn't take it off himself. I was advised I would be notified. I received no bills, and assumed the matter was cleared. A few months later, I received a call from a collection agency-- reporting I owe Verizon 15 dollars. I called Verizon who stated they gave me a break, and ate most of the cost. I had to pay 15 dollars (for a service which I asked to be disconnected). I sent Verizon a check for 15 dollars, and Verizon put a charge off on my credit report. My credit score is excellent, except for this. In fact, I paid Verizon 18 dollars via check. The charge off is for 15 dollars. It's interesting, but that scar on my credit report didn't appear until after I sent a complaint to BBB about Verizon--the fact that they are stealing money.

How can they remove options which I signed up for yet hold me to the parts of the contract they want. I was told when I agreed to the new phones that I could add the unlimited anytime during the life of my contract. They misadvertised what was available to me or they just plainly lied.

On to the third phone and continued lost calls and crazy screens. I would send a text message and the phone would completely shut down. This lead to a call to the 1800 number, which lead to a one-hour lengthy phone conversation that assured me that the only way to get away from this horrible phone was to purchase another one. Of course, no upgrades were available, so they priced me phones starting at $200.00. Then it went to pre-certified phones which were starting in the upper $100.00. I begged and pleaded to look at the long service history without complaints, the number of phones we have and the fact we have internet through them. We have been loyal. That call ended with me realizing that they would not help to get me a phone that worked without paying at least $200.00 more. I was informed that I signed a contract accepting that phone and therefore, even if there is a manufacture problem, I signed for that phone. How wonderful is it that the company we have been loyal to backs up their products and their customers?

Well, now I really have a bad taste for Verizon and LG. I called again right before my warranty expired to hear them tell me there was nothing I could do beyond purchasing another phone ($200 or more) and thus extending my contract. I went to the Gadsden, Alabama Verizon dealer and asked for one last plea of help. I was willing to pay a reasonable price. Once again, I was told that no discount could be applied to my phone yet. I decided to suck it up and deal with it.

One month later, the phone (third one) continues to power off on a whim (during calls, during texting, even sitting on my desk) and the screen is half gone. Yes, the bottom half of the screen has not been clear for two days. I called Verizon warranty place last night and spoke to Jess who assured me that his supervisor would call me today after 4pm and will help me. As 10pm rolled around, I called back and got to tell my entire story over for at least the ninth time. This time they assured me I was a valued customer and they would ask their supervisor if they could help me. After I was placed on-hold for less than 5 seconds, I was told 'no', that I should have called when I was under warranty, then they would have replaced it for me. I told him that was amazing; I had asked and begged for a year to get out of this horrid phone and was told no. Now he is telling me that yes, they could have. Little good that does me now. I am upset with Verizon Wireless. For them to be the leader, they can afford to help their customers better.

In addition, this is fraud because, even if you have to buy insurance when you purchase the phone, the phone is brand new unless Verizon is merchandising used phones. You should not have to buy insurance when the phone is brand new. This is deceit and a rip off by Verizon. Another abomination by Verizon is that the phone will not even come on anymore! I can't even use the phone to set an alarm or tell the time.

I went to my Skype, did research about Skype mobile phones and rates. My phone was in the list and the rates are very good for international calls. I put $10.00 credit on Skype, and this credit would give about 400 minutes, a little less when calling to a cell phone but between both calls I would have plenty minutes to spend. Then I started to use my credit, on June 13th. I downloaded Skype, made the phone calls from Skype page, following all steps to complete call. Nothing seems to be wrong. One day, after start using Skype I decided to call Verizon just to be sure that I was not going to be charged by Verizon. The answer was NO. I did not have any international calls in my account, and I was FINE. No comments about Skype not being supported by Verizon, no advice about not to use it. NOTHING AT ALL.

I tought I was doing everything the way I was supposed to do. Called my cell phone company to get information, reassured, researched, downloaded, put credit and used it. I don't see anything wrong with that. How could be possible you connect a phone and it comes with something that you are not suppose to use, not suppose to download, not adviced about it? It doesn't make any sense for me. And how come they want me to pay for their failures? Skype shouldn't even be there in the first place if was not to be used, and people from Verizon had change to give information about, advice me not to use it. Didn't they know about it? Or just didn't care to give information? My guess is they didn't know, just like me. I talked to so many people before, after and recently. About 15 to 20 phone calls.

On June 28th I travelled outside the country for one week and I lost my phone. I never use cell phone outside the U.S., it's very expensive. I don't need to use Verizon there, When I need I just borrow any old phone from a friend, put a SIM CARD from there and pay for some credit to use prepaid minutes. I have family outside of the country and I spend about $10.00 to $20.00 every month in prepaid minutes from a company called My Star 123. And I am doing this for years, just wanted to tried Skype because the rates were good and also to have a second option in case I had problems to connect with that prepaid card company.

I came back to U.S on July 6th and since I had lost my Blackberry I had to connect my old phone, not a smartphone. I checked my bill the next day, July 7th. I was shocked with the amount they were charging me, $661.77. I called Verizon, when I had a chance, to find out what happened, why the bill was so high. I first though somebody was using my phone when I lost it. I talked to a Verizon person, his name is Derrick, for about 1 hour and finally he said the high bill was before I lost the phone, was from June 13th, when I started to use Skype. I asked how come? I was using Skype, I had credit, I called Verizon before and after start using it . How come Verizon was charging me for this calls I asked him. He asked after our conversation for me to send some documents to fax number 843-529-6680 in attn to Derrick and Susan Wills: Proof of Purchase from Skype, Skype e-mail confirmation of my purchase and rates from Skype. He also said if I wanted to contact him I could just call Verizon and anybody that answer my call would be able to e-mail him asking to contact me.

How come you talked to somebody for about 1 hour, got information on how to proceed and this has no results? Is this person prepared for resolving problems? Does this person have knowledge of what he is doing? Is this fax number a good number or people just didn't care when they got my documents?

I kept trying to find out what happened to the fax and the possibility to talk to Derrick, the person who requested my documents. It was terrible having to say everything again and again and not get help. I didn't give up, I called one day about five times, got disconnect but I could finally finish my conversation with Verizon. The representative, for the FIRST time said VERIZON DID NOT SUPPORT SKYPE. I could not believe that. I explained but she said I need to pay the bill, nothing else. I asked for her supervisor and he just didn't care about my fax, my history, Derrick. He was offered me a small discount and this was not going to resolve my problem I said. He said, nothing he could do about it. I said ok, I will dispute this bill because I don't thing is right to pay for Verizon's mistake.

I want to pay my bill but the correct amount, I don't feel I made any mistake. I did all I could to prevent this. I tried really hard to communicate and get answers.

I appreciate any help in this matter because I tried to get help so many times with so many people from Verizon. I have all the documents to support my case, I didn't see any way to attach them. If it is necessary I can send by mail, or e-mail the documents.

This is not customer service, it is simply taking that which is not theirs to take. How can they legally decide a pricing condition such that if you cancel a prepaid amount of money,and do not use it you cannot get it back. This refusal to refund for service not used needs heavy regulation and fines as it amounts to taking money that is not theirs. Otherwise my experience with Verizon has been exceptionally good. My only recourse, Guess what Verizon! I won't be back (once burned) and I will let everyone know that you kept my hard earned dollars.

on july 1st, 2011, verizon is increasing their regulatory fees. as set forth in my contract it states these fees are set by verizon. in addition, my contract clearly states i have 60 days from the date of change to cancel my account if the charges have a material adverse affect. the amount my seem small but the fee increased 23%. i contacted verizon and was told by ty the fee was mandated by law, despite the fact i was able to clearly point out verizon clearly states this is not the case in my contract. he declined to allow me to cancel my account. he transferred me to adasha who agreed with ty. i advised the fees are not mandated by law and are set by verizon.

adasha stated she would credit my account for the difference and no longer had a right to cancel my contract. nowhere in my contract does it state that they can negate the affect and take away my right. in addition, what's to stop them from increasing my fee again next month? what charges are set by verizon wireless? you agree to pay all access, usage and other charges that you or the user of your wireless device incurred. for postpay service, our charges also include federal universal service, regulatory and administrative charges and we may also include other charges related to our governmental costs. we set these charges, they are taxes, they aren't required by law, they are kept by us in whole or in part and the amounts and what they pay for may change.

can verizon wireless change this agreement or my service? we may change prices or any other term of your service or this agreement at any time, but we'll provide notice first, including written notice if you have postpay service. if you user your service after the change takes effect, that means you are accepting the change. if you're a postpay customer and a change to your plan or this agreement has a material adverse effect on you, you can cancel the line of service that has been affected within 60 days of receiving the notice with no early termination fee.

The Post Office will give me a letter saying they know I handed it off to them, but Verizon will not accept that and credit off my bill the cost of the phone. They want a to see a Post Office log of Fed-Ex tracking numbers showing my package on that log. Unfortunately, the Post Office does not keep a log of Fed-Ex tracking numbers because there are too many; they rely on Fed-Ex to scan their own stuff when they pick it up. That letter is all they will give me. I called clear back to Fort Worth, TX Post Office where the package was addressed to, they sent me to their CFS parcels department-they didn't have it, they sent me to Postage Due where all Fed-Ex packages go for pick up by Fed-Ex. They said Fed-Ex lets the packages sit sometimes a month or more because they do not want to pay the postage due to the Postal Service. They could not verify my package was there because they cannot scan Fed-Ex packages and they keep no log. Again, I shouldn't be penalized for someone elses lack of responsibility.

What happened who came up with well we will just charge everybody for our service no matter they texted or called or not. I don,t get it. What happened to that I pay for what service I use and the same for everbody else not that I pay for who ever decides to call me or text me which in this case happen to be scammers and people texting me trying to sale me stuff I don,t want. Why do i have to pay. I don,t get it.

Issue 1: Verizon would not put in writing that they were denying warranty due to physical damage.

Issue 2: There was no way to get a determination as to replacement under warranty unless I sent the phone in, having, agreed ahead of time, to pay FULL replacement charge if deemed the scratch caused the defect. Issue 3: please show the definition of physical damage(i.e. how big a scratch is too big). Key learning. Get a protective cover to prevent scratches or Verizon will get you with a catch 22.

Every time we go to Verizon or email them, we just get the runaround. We stopped in at Verizon in Warsaw, In. and the Representative said that the update was being pushed out now and we should get it in a couple days. He also did a master reset on my phone saying that by doing this it may push the update to my phone quicker. Well this did not bring the update to my phone.

I have now purchased and paid for two Droid phones . Paid in advance for the phone service from Verizon. I have attempted to get another brand of phone from verizon. I do not think that this should be legal to force someone to stay in a two year contract and continue to be forced to use a poduct that is defective unreliable and a danger to your health. I would like for Verizon to either provide me with another phone such as a Iphone or refund my money for the droid phone the advance payment on my phone service and release me from the two year contract so that I can obtain phone service from another carrier that will provide a safe and reliable phone.

First of all, there was a lady whose only job was to open the door when a customer approached. Next you walked five feet to the kiosk and signed in. I told the "sign in" lady that I just had a simple question about my new phone, but she said I had to wait for the next available employee. So I began my 45-minute wait! During this time, one man did nothing but walk back and forth to look at the sign-in list and look for an employee. He never once helped a customer. When it was finally my turn, it took the person about three minutes to answer my question and fix my phone.

I was telling a friend about my experience, and she had just been in the store in Petaluma for a similar problem. At that store, no one was wasting their time opening the door for you, and the person at the kiosk said, "I can probably fix that for you, but if someone comes in you'll have to wait while I sign them in." In five minutes, her phone was fixed and she was on her way. Perhaps the Pleasant Hill store can take a few lessons from them. Since my Verizon bill ultimately pays for the employees, it bothers me to think that money is wasted having a person do nothing but open the door or another one just walking back and forth!

Charity stated that it is nothing that Verizon can do. She said that I could purchase a pre-owned phone, get an old one from home or a friend or she could look up other phone numbers on my family plan to see if my son could use their upgrade to sign another two year contract in order to replace the defective phone. Neither of these options was acceptable to me unless Verizon rescinded the extended contract on the defective phone.

As of my bill now, due July 19th, it reflects me owing $140.00. This balance is after all my payments of $50.00 were sent and received by them. I'm so sick and tired of them. They do this to me every time I change anything with them and you get a different person each time. I'm so frustrated. I just want my bill to reflect me owing $50.00.

When I started the service contract, I paid over $300 for the phone but they were still charging an early termination fee and would not offer anything close to $300 to replace the phone. I was told I had to pay the early termination fee or they would turn into collections that same week. I had to go to another provider and pay another $300 to start a new contract. I told Verizon I could only afford to pay for the early termination and they didn't credit me back for any of the usage I didn't use that month. So, I told them I'd pay half of their $400 plus fee that month and the rest later. They didn't say anything about that being a problem but took the money and turned me into collections for the remaining amount.

I've told Verizon I'd pay the remaining balance if they remove the collection agency and the marks on my credit but they just demanded payment. I ported my number to the new provider and have since moved it a second time over the course of two years. Verizon has done nothing to remove the negative marks on my credit and every time I've had contact with the collection people it's been in a demand letter, wherein I have stated that they remove the negative marks and I will pay the final payment.

Well, today, after about two years of leaving Verizon, Verizon has ported my number back to themselves with no notice or warning. They have taken a number I use for business. From what I have read, Verizon is out of line here and I will pursue this through the courts. But I want this posted for others to see how Verizon operates. They're criminals in my book and I hope everyone follows up with legal representation and sues this company for the mistreatment I've read, from their customer service reps to the lies from their sales people. In my opinion, this isn't a company that should be allowed to operate.

I paid my bills on time since then, and never scrutinized the line items enough to realize I was on a wrong plan. Recently, I was informed that I was on the incorrect plan by a rep (in a different store) when I was upgrading phones. When I asked to be refunded the difference, I was told I had to contact Verizon Corporate and that they would probably only refund a portion of the overcharges. After several phone calls, I have been able to get 12 months credited back but not the entire amount.

During the exchanges, I was made to feel as if it was my fault that I was overcharged. It also feels like a big game the company does whatever it wants and if you catch it in time, you don't get charged. But if you don't catch it fast enough, they win and get to keep your money. Corporations should not have this ability. Collectively we should not allow this type of thing to occur any longer. Thank you for any help in resolving this issue and stopping this practice of self-limiting time constraints on returning funds that they mistakenly overcharged for.

I was overcharged approx $270 and received about $180 back. They are unwilling to fully correct their mistake. They have all the data to show I never used the 'corporate' abilities (which is the ability to use an 'Enterprise' email system I am told), but are still unwilling and the best I can understand is they are standing on a Time ground. They will only return funds received in error for a period of time - anything longer and we as the consumer forfeit our losses.

This also happened to my neighbor, who got the special offer phone too. Verizon sent me a replacement that was marked "almost new". Even then, I didn't learn my lesson and bought a wireless "five spot" at a local Verizon store. I brought it back within ten days because I couldn't get internet connections half the time from the thing. The store clerk said I would not be assessed an early termination fee because I brought it back within ten days. Of course a termination fee was assessed and after many phone calls and the charge still being on my bill I finally threatened to bring the store to small claims court.

What do you know? Verizon took the bogus fee off my bill after that. I am a full time student, single mother on unemployment and I fell behind on my bill because my dog got very sick and my veterinarian bills were high. Verizon would not take an electronic check dated for next week and cut off my service. I can't wait for my contract to end with Verizon. I now have no way the school to contact me in case of an emergency with my daughters. I lost $100.00 because the rebate center said I didn't send all the documents needed, even though I did. I have lost hours of time talking to Verizon reps and got no results until I threatened legal action to get an overcharge off my bill.

I initially purchased them primarily so my son could use it for his work. It has only worked for one week for him. He had to buy another computer to use. Because of these high charges, (I am a senior on a small fixed income), they keep disconnecting our phones and charging $100 reconnection fee every time. They will only suspend the netbooks for three months at a time no matter what. They don't work and they won't take them back.

When I called to dispute the charges, I was told that someone must be using it. They were completely rude at a very emotional time for us. We are still paying the bill. I paid half of it off at the time and was told in the store that they would drop the rest. Just checked my credit report and apparently I still owe them, but have never been contacted. I would tell anyone that after being with a company for 7 years as a valued customer and to have them do this, never use Verizon Wireless! I have an account in collections for which I don't believe is justified because of the situation, circumstances, and the fact that I was never contacted with the matter.

He apologized and suggested calling back the next day. I tried again the next day with another customer service rep and was told that the reason the system would not accept the information was because I had the wrong routing number or the wrong checking account number. I then went to the bank and verified my account numbers and found them to be correct. I again called Verizon and told them my info was correct. I was then told that the reason the system would not accept my info was because it had already been set up previously.

I asked the rep if she could tell me what day the money would be drawn from my account so I could relay this to my bookkeeper. She said that she couldn't find that info in the system but she could verify that it was set up and to call back in a few days and the system would have that info available. I then told her that I would be leaving on vacation in two days and I could make a payment with my credit card if need be.

She told me not worry, that it would not be necessary. Upon returning from vacation approximately 2 weeks later I rec'd a call from their financial dept. telling me that if I did not pay the bill immediately by credit card right now, they would cancel my service immediately. I tried to explain my dilemma to this guy but he was quite rude to me insisting payment. I then called customer service, asked for a supervisor and explained to her my situation. She brought up my service call records and saw that I had been trying to get this resolved for about 4 weeks at this time so she looked into it and discovered that the real reason the system wouldn't accept my info was because by the time I finally was able to access the system, my original bank account had been closed out and my check had been returned, therefore that is why they could not set up my new auto pay.

I was then told that I would not be eligible for auto pay on my new account for at least 6 months. She said there was nothing she could do about it. Needless to say, I was a little upset about this matter. I told her that I was cancelling my service because their inability to process my autopay in a timely manner was the unacceptable.There were numerous calls in between the ones I just mentioned, including 2 that were with supervisors (at my request) who couldn't understand why the system would not accept the information and would not allow them to bypass the controls like they normally would when they were experiencing " difficulties" with the system. There were also numerous calls made where I was put on hold from 20-30 minutes and hung up due to frustration.

The other thing I will add is that this was going on when they were acquiring other wireless companies and/or components.Some of the reps tried to be helpful but were frustrated by the inability to do their work because of the system being overwhelmed by too much going on. They also were embarrassed because they couldn't help me and they had no explanation why.There were others who just didn't care and it was obvious. In short Verizon's customer service is a joke . They have a record of the calls I made from my cell phone; however, I don't know if they have all the calls I made from my office phone or my personal land line to try and get my auto pay set up in a timely manner.

I was charged a $25 late fee which I paid at the time I cancelled just because I wanted to be done with them. They are now calling me and telling me that I owe them $96.37 due to breach of contract, and if I don't pay it will severely affect my credit rating.They clearly dropped the ball on this one and left me no choice but to find a cell service provider that can provide me with reasonable service and decent customer service. I will also say that before this happened, I was considering changing to another company because of my voice mails being delayed to my phone from anywhere from 3 or 4 days to 2 - 3 weeks. They have received numerous calls from me on this matter and said they had the problem fixed only to find it return within a matter of days or a few weeks. What I want from is (1.) a return of the $25 late charge, (2.) Drop the $96.37 fee for breach of contract.

And last but not least, a refund of all the "roaming charges" that were fraudulently billed to my account over the last approximately 15 years that I have done business with them. I keep all of my monthly desk calendars on file, so I know exactly when and where I have been in regards to my travel and whether I have been in or out of their designated calling area. They also know when and where the calls were made from. When it is all said and done I am certain they will be owing me money regardless of their late payment fee and their contract fee. I have an exceptional credit rating and pay my bills in a timely manner as their payment records will indicate.I am not in any kind of financial difficulty. That is not the issue, the issue is terrible service from Verizon.

As you can see, I have only paid the bill off less than half after five months. Verizon has me locked into a contract on my daughter's phone for another year. I do not see how even a couple of hours being connected to the Web from your cell phone can cost $900.00. I do not believe that the company pays even half this amount to provide this service. As soon as my daughter's contract runs out, I will change companies. But until then, I am stuck. I believe that it is so unfair to put a consumer through this kind of financial stress, especially since our country is in a recession.

Another promise was made for 5/6/11 and 5/9/11 all with the same result. They claimed that a power outage in the area caused the interruption but never called to inform the customers and made false promises of service repair. They issued appointment for an eight hour span and never showed up. I have no service to date.

I am the main number on the account and I am not receiving third party stuff. They know they can target these kids because they are unaware of these scams. The parents have to pay the price. My complaint to Verizon is being addressed at this time by them. They offered us a 25% off our bill if we increased our minutes. Of course I had no choice but to accept. They wanted us to upgrade with additional features and renew our 2 year contract. Of course I said no. As soon as our contract is up, we are changing. This is all a scam and I can't believe they are getting away with it.

However, the card remained plugged into the computer, and as far as I can tell, this is the problem. (My bad.) Before writing this letter, I checked all my email messages and did not find any record of an alert for over-usage, and I for sure did not receive it while on the cruise or I certainly would not have continued to use it to the tune of $1054.78. This amount is more than I spend or can afford for a year's worth of Verizon service. As you can see from my past records, I rarely use Verizon service, except for some time between January and April. I keep the account active, just in case I need to use it when I am away from home. As I have stated previously, I was very satisfied with your coverage and service up to this point.

Ok, here is where the story gets rough. When I returned from the cruise, I tried to use the Verizon service and found that for some reason, it failed to work. I went to a Verizon store in Coral Springs, FL in search of a solution. I brought in the computer with the Verizon card attached. I was informed by a Verizon representative that, after checking, the problem was not with Verizon but with my computer. He suggested various ways to solve this problem.

I tried these solutions, and none of them worked. I finally reinstalled the entire operating system, losing much of my important data. This did not work either. I was traveling around the state of Florida at the time, so I visited a Verizon store in Port Charlotte, FL to seek a solution. There, I was informed that my service had been suspended. This happened after I had erased everything in the computer to try to solve the problem.

As you can well imagine, I was quite upset with this outcome and the $1054.78 in charges. At this time and in the issuing days, I had numerous phone conversations with Verizon to try to seek a solution to this problem. I was offered a credit of $527.39; however, I found this unacceptable as I never used the service at all. Make sense? If we are being honest here, I am sure you have confronted this type of a problem many times, right?

Here is what to me would be a satisfactory resolution. Because I was not intelligent or informed enough to remove the card from my computer while on this cruise (As I said before, my bad.), I will be willing to pay an extra month's service of $63.37 or pay the $527.30 and receive a credit for a 9-month service at my present rate to satisfy and restore, in its entirety, this account. What do you think?

I would never use their products again when my contract is up with the internet. As far as the phone, I'm terminating my contract because I cannot take the stress and anxiety with their billing which is so unclear that I have no idea what I am paying for. Their expectations to pay are beyond comprehension.

Their internet product did not work and was very frustrating. I changed my address with the Customer Service on the phone. Do not do that because they do not change it!

Verizon tells me that we have to pay $500 in termination fees and keep the phone at a cost of $199 for the iPhone and $40 for the Samsung Gusto.

So when I got my first bill, it was for over $200. I immediately became upset and went to the local Verizon Retail store to complain and then informed them that I didn't want their Broadband Internet Service. So I did end up cancelling the Internet service but was informed that there would be an early termination fee of $350. I informed the representative that I didn't have that type of money to pay. So, what the salesperson did was inform me that what they could do was give me a second cell phone number and raise my plan from $39.99 a month to $59.99 a month. For the past year and a half, I have been paying close to $75 every month. That's what I do not find fair about this high cell phone bill.

Yesterday, I went to the Verizon store to buy a new phone to replace my 5-year-old Motorola phone. I was told that I am not eligible for an upgrade. I told by the service person that I wanted to buy the phone, his response, "You are not eligible for an upgrade." I told him,"I want to buy the phone, not an upgrade because you already stole that from me to get my wife's phone." His reply, "You are not eligible for an upgrade." Now, this goes on for a couple minutes and I am getting more angry by the minute, wondering why I can't buy a phone for cash (debit card again) and get it turned on and be on my way. But I am not eligible for an upgrade is all that this guy tells me. So, I left before I did something that I knew I would regret.

I returned home and attempted to buy the phone online and am told by Amazon that I am not eligible for an upgrade. I have read and re-read Verizon's contract and found nothing that states I cannot purchase a phone retail and not as an upgrade. This morning, I spoke with a customer service representative on the phone and was told that because my upgrade had already been used, I was not eligible for an upgrade, not even if I purchase the phone retail.

Now my advice to anyone who is reading this and hasn't gone to Verizon, don't buy there. Find another carrier. Verizon has good phone service but the sales and services practices are not up to par. They are not out to help you. I have had other bad experiences with Verizon charging me for exchanging and returning defective equipment over the years. But this is last straw, laying out the $350 to get on with my life seems to be the best way to go at the present time. I have been with Verizon since 3/2001. Don't use Verizon unless it is the only carrier available in your area, it isn't worth the hassle.

I went back to the store and met with Scott who remembered our meeting and was told he would get the fees removed from my bill. He calls two hours later and told me that the fees would only be removed if I came back to Verizon and completed my contract. I simply made a decision based on what Scott told me only to be jerked around for 160.00, which I wish to dispute and have filed a complaint with the FCC as well. Thanks for any help your organization can bring.

It took me many hours and the prime message company gave me half my money back. It is truly your fault.

I called Verizon and questioned it. They said that the person or Fetch would have to have my security number after my phone number to be able to put charges on my phone bill. Now, since the security number is plastered all over the bill (on-line) and most correspondence to them, this is no difficult feat. I do not know why Verizon did not call me to verify the additional service. They usually do if it is a long distance provider change. Also, I believe this scam has been reported before through AT&T. Verizon should be aware of it. I believe that somehow Publisher Clearinghouse has something to do with it. You can go on line and enter their sweepstakes, which I foolishly did. Then, it automatically shoots you to all these offers. My box has been full of scams ever since. I suspect this is one of those since I did have to put my phone number in when I entered.

However, I do have a request. Since I have been a loyal customer since 2003 and have never gone over my allowable minutes having actually been substantially under my plan minutes many times, I want to ask you to consider reducing these overage charges.

I spoke with a customer service representative on February 24, 2011 explaining my dilemma and was offered two options. The first one was to change my plan and somehow reduce the overage resulting in deducting approximately $ 95.00 from my bill. But in response to my request for an even better solution, I was offered a $157.50 deduction which, over the phone, I accepted. This deduction has been reflected on my bill and the balance due now stands at $ 346.30.

I was assured several times that Verizon wants to keep me as a customer and was even asked twice what I would like to see Verizon do for me. My response was that I would like to see Verizon eliminate all the overage costs.

I also informed the CSR that because I now realize since this relationship is strictly a business one, that I will investigate other options. I no longer feel loyal to Verizon. As a result of my checking around, I have discovered that AT&T offers roll over minutes. Their plan is very similar in cost but their reputation for customer service is far superior. Incidentally, had I been with AT&T, I would not be having this conversation with them.

I am also a Verizon customer with a land line and DSL internet in my home.

My plans are, unless you can make me an offer that satisfies me, to switch to AT&T wireless, to clear as my ISP and eliminate our land line altogether. I consider myself a good customer, but I don't feel I have not been treated as such. I suspect that 788 minutes more than our plan allowance of 1400 minutes did not cost Verizon one cent.

Possibly AT&T is not better, but those I have talked with have assured me of one thing. AT&T has much better customer service than Verizon so I am prepared to find out for myself. As a result of this switch, for less than $ 200.00, you will lose a customer of 8 years along with, as a company, about $200.00/month in revenue.

I appreciate any consideration that you can give this matter and if you would like to discuss keeping me as a customer, I can be reached at **.

The representative then said I had accumulated a bill for over a $1000 dollars which I had no idea why, because my bill has never been so high. The representative said it was due to my long distance calls and I explained to her that I thought I had a Verizon package or I would have not made any calls to Canada. I asked the representative what can I do to fix this matter because I can't afford to pay $1000 for a phone call and the representative told me that I had to wait for an actually bill to come in the mail. I waited and the only bill I received was a bill from Verizon for $318.00.

Now my phone has been cut off since 2/24/11 and I need my phone to handle important business matters. This is why I’m contacting you; please help me with this matter. Thank you.

Since then, I called and talked like with 20 or more "specialist people", and in the end, they said that I canceled my service. That is not true. I did not cancel anything. So, I had to reconnect everything, but the problem is since February 16, I am still waiting for "the technician" to come and fix my internet and the supervisors at Verizon really are worthless. They don't care.

Today, Thursday, again, they are supposed to be at my home in the afternoon. They had to do yesterday because my appointment was for 2/23/2011 but the "technicians" did not have the time. I am really frustrated. I hate Verizon. It is my worst mistake. I am calling Cox right now.

After 3 weeks of not being able to get online, I called once more and told Verizon that since they could not provide me with service, I am going to go to another company that could provide me with service and my business with Verizon was void, ended because they voided the contract by not being able to provide me with service. I was told I still had to pay even though I was not getting service. I told them we are done and hung up on them. This was over a month ago and they have been harassing me with 5 to 10 phone calls every week, even though I told them not to call my cell phone number because I have to pay for the call when they call me and to email me if they wish to contact me. But no, they continue to call my cell phone several times a week, never have emailed me. Verizon owes me $50 for the faulty equipment they sold me (thumbnail drive), which they said they will not pay but told me that they are still billing me for services I am not getting.

This has cause me a great amount of distress, as my sister was in an emergency condition and placed in the ICU & isolation for over a week before I found out. Because of the illegal activity of Verizon Wireless. And I was just informed through an e-mail from Verizon Wireless, Inc. Verizon Wireless, Inc. has just charged (billed) us with $ 87 +++ for the lack of and disconnected service.

Wow! Verizon Wireless, Inc. is once again treating their customers with acts of extortion by disconnecting services & then demanding money for a lack of service before you will reconnect phones. And all of this began when we disputed billing errors. And not one time has Verizon Wireless, Inc. ever responded to the 10 personal letters we have submitted with our monthly payments. Yes, the checks were cashed! And here is an example of some of the correspondence but all we received are empty e-mail replies (most look the same) telling us to go to the website or call a phone # that is either not working or places us on-hold or we listen to hours of commercials. So please read this letter, copied below and our account erroneous balance to 0000.

Late afternoon, around 4:00, I decided that I would call the Verizon help desk since I was still unable to connect and needed to complete my work before the end of the day. I made contact and was told that a technician would be able to come out on Monday. I related that because I needed to complete my work immediately, I needed a technician right away so she connected me to the technical office. The technical office related that the earliest they could assist me was Monday. Because I was unable to make arrangements to take time off from work on Monday and because Verizon technicians do not make house calls when customers are available (evenings), I decided to switch my service to Comcast - which I did.

From Monday through Wednesday, I tried calling Verizon several times to cancel my service but was unable to for various reasons to include no customer service personnel available, computers down, busy, etc. I did make contact on Thursday and spoke with a Mr. **. I requested that my service be terminated immediately and billing retroactive to Saturday due to interrupted service. He obliged. He then related to me that because my service was interrupted, he could offer me a $120 credit to be disbursed over the next twelve months at $10.00 per month if I would continue my service with them. When I said no, he related that I would be charged $50 for terminating my service early.

I asked him why he could offer me the $120 but not the $50. He related that it was because my agreement term did not expire until May. I asked to speak with a supervisor who of course was not available. Mr. ** related that a supervisor would call me back. When I asked how long it would take for them to call back, he said, "Sometime between 24 and 48 hours."

I am quite convinced after reading others' comments about Verizon services that no one will call me back and that I will be charged the $50. My complaint is that Verizon is unable to provide me the service. If they can offer me the $120, why can't they offer me the $50? It doesn't make sense to me. Could someone please help me to get this issue resolved? Thanks.

I am homebound for the most part and spend my days and nights online. This computer has been my life. A lot of the problem is being charged for megabites on files or programs that never finish downloading because of their bad coverage in my area.

I contacted Visa and they verified that my date was in the time of the deal. I don't find this to be at all fair. I spent 5 hours on the phone with them yesterday to activate the phones which were received 2 days later. Then, I was told that they just found out that all they sold me was not available. I am sure that I am not the only person whom this has happened to.

Their customer service supervisors have no computer recall of what their promotions were the week before. I think that I have truly been deceived, and I appreciate you looking into this for me.

I wanted them to credit me right away the $14.95 so I did not have to pay it in this month's bill but they said that they could not do that. I insisted that it was on my Verizon statement and when I payed my total bill, I would be paying Verizon, therefore, they should be removing it from my bill. I still got nowhere. I then said that I wanted to have some type of block out on my bill so that no third parties could bill me through Verizon. They said that this was impossible, so I am completely frustrated and disgusted.

I will have to pay $14.95 to Verizon this month for a charge I never authorized and apparently, every time some third-party wants to charge my account for something I did not authorize.

So, we called Verizon and waited over a half hour for an agent. I couldn't wait anymore and had to hang up. Then, we called again the next day and waited over a half hour for an agent. They said they could fix it but ultimately they could not. They said they would send the trouble call to the IT department and would fix it in two days. They then called in two days and said they could not fix it. So, I asked for the VM to be removed. They said they could not do it and gave me a number to call.

I called that number at night and waited over forty minutes to speak to someone who then told me they could fix it. But a half hour later, they could not fix it. I was told I needed to call billing to get it removed. I then asked for a supervisor because I felt it unfair to have to wait any more. The supervisor took ten minutes to get to me. I explained my anger was not at him. I then explained the problem and asked that they call billing and have the VM removed. When I was done speaking, I found the supervisor hung up.

No resolution was reached to my satisfaction. And I was told that I had the only deal they had on this type service.

They tacked on a cancellation fee for trying to cancel the contract, and we could not pay it off, so we contacted them to make payment arrangements on the account. We agreed to pay $50 a month on our account. I made a payment of $59.56 check number ** on October15, 2010. Then, I made another payment of $60 on November 1, 2010 with check number **. I never received any kind of confirmation of this agreement or any receipt that Verizon got my payment. They turned around and turned us into a collection agency.

We called ER Solutions. This company added another $102.60 for a collection fee onto our account. Our total balance is now $672.60. We only had that phone for 1 month. These are all cancellation charges and collection charges. We never would have gotten this phone if our bill was going to be that high. We would have kept our old phone.

We had a cell phone with Verizon for at least 6 years prior to this and never had a problem paying the bill. Now, they have affected our credit score, and it is making it difficult to qualify for a loan. I have called them numerous times, and they said they would send out paperwork for us to fill out in order to dispute the charges, but they have never sent us the paperwork. We have tried repeatedly to resolve this case, and Verizon has been difficult to work with.

On 12/28/2010, I spoke with Diane who worked with me for two hours. She worked with a supervisor and guaranteed that I would only be billed $66.45 a month. She even gave me a credit of $45 a month for any complications. On 1/26/2011, I received a bill for $117.07 which was not the promised amount. I called and spoke with Alicia who confirmed this amount at 6:35 PM. She said she would talk to the office and get this corrected, instead transferred me to another representative named Bill.

Bill said he had no idea what Alicia promised and that I have been receiving false information. He said there is no way they could honor this rate despite him having access and viewing my records. He told me he could only apply a $15 discount which would still not come near the amount I was promised and that he can't help any further. Even the supervisors and escalation specialists can't help as well. After an hour of working with him, he disconnected me. I am still being over billed, lied to by Verizon and don't get any help.

I have missed calls regarding court appearances, from my son's lawyer. We cannot be contacted by Social Security office I have to deal with and has caused me extreme difficulty and financial troubles. My lawyer cannot call me for my SS appeal. My niece could not contact me when she needed a ride to the hospital for illness. My husband's unemployment appeal was initially denied due to the judge being unable to get through to us on the cell number provided. During his appeal he could not be called for the setting and it was almost dismissed entirely. This is just the tip of the iceberg with the calls that have been missed. I am sure there are many more missing that we have no knowledge of and they have no idea that there is a problem. The message received when calling states this number is not in service.

The saleswoman said, “Okay, I'll get the paperwork ready.” I thought I was signing the documents for a new phone, but came to find out six months later. I started to notice my bill getting gradually higher and higher. I went to the Verizon store to see what was wrong with my bill, and the salesman said that have two phone lines, and that I'm on a family plan even if I'm a single woman, and I never received a phone for this second phone line. I had the salesman look up that this phone line data has never been used; no calls/text messages were made because I never knew of the phone line and never received a phone for it. The salesman said I have to pay $100 termination fee because my signature is on file for this new plan I had no idea I was signing for. I thought I was signing for a new phone like buying shampoo at Target if I used a credit card. They made me pay the termination fee, so I said, “Fine, I'll pay it.”

I recently bought a new Android phone in December 2010, along with the termination fee, putting me on a two-year contract. The new phone was coming in the mail through FedEx. I was tracking my phone on the FedEx's website, and Verizon gave FedEx my old address, and the phone was sent days in a row to the wrong address in Southern California. I spent every day, of those four days with Verizon, giving them my correct address to give to FedEx so that my phone will be sent to the correct address.

I took off my old address when I moved to Northern California in 2009, so there should no reason why the old address is still on file in their system. Finally, on the 5th day, Verizon got it correct, but I still didn't receive the phone for another three days because it had to be rerouted to the correct address. Lastly, with Verizon I noticed on my bill today they added a premium messaging plan to my bill, which is $30 that I had no idea about.

I called customer service and they said that I would have to add more money onto the phone before they replenished the amount that was previously on there. I purchased and added another $15.00, then called customer service again. They added back the previous amount, which brought the total to over $30.00. Then, they told me that I had to add more money within a month. I did not use it that much and still had $23.00 on it when it went past the due date again, bringing it back down to $0 dollars.

I called customer service again to explain that I wasn't able to add on, and if I could use the rest of the money that was on there--they said no. It is company policy, I found out, that if you go past the due date more than once, they will not carry over or replenish the money that was previously added. This, to me, is stealing from the customer. So, I am out of a cell phone as I will not go with Verizon, or any other company that follows the same policies. And I am out $23.00 as they were forcing me to pay per month.

I found out that the more time you add to their phones, the longer the time you got to add more. I thought that the whole purpose of pay as you go cell service was to have the money/time when you need it. Apparently, not with Verizon. Another thing worth mentioning is their cold-hearted customer service. I would just like to get that $23.00 back as a money order or check. I will not do anymore business with this company.

Financial suffering in the American people not being able to communicate with loved ones and psychological disorders in our children for them not being able to talk to their parents while they are gone for 6 months to a year serving their country.

I used to pay about $93 in T-Mobile and my boyfriend about $90 for his individual plan in Verizon. So, that's about $180. That means, according to them, we would save about $30. Last month, we received a bill of over $250 because they never canceled my boyfriend's individual line. And they are also charging us $49.99 for the second line, which we were supposed to get waived because that was the sale they had. However, I called customer service on Jan. 14th. I was told that we cannot get that waived because that plan was not supposed to be for the phones we got. I told them that I had a copy of the contract we signed that we are only to pay $100 plus the internet, and that was all. And in the store, they told us that we could get any phone we wanted. But they said that the store gave us the wrong plan/information. So, we were to go back to the store and fix it with them.

My boyfriend and I went back to the store on Jan. 15th. We spoke to John, the manager, who told us that it was no longer their problem. He did admit that the workers sold us the wrong plan but he said he could not help us. He told us to call customer service. Again, that day I called customer service, I was told that they could not help us, that we need to pay the extra $49.99. Our bill is now coming out to be over $200. So, instead of saving money, we are spending more. I told them that I then wanted to end the contract. But they told us that we need to pay $350 deactivation fee. I requested to speak to a supervisor. But they said that they could not find one. They told me that they will call me back within 24 hours. It has been 4 days later and I have not yet received a call.

No more photos. Part user error, but in my judgment, it was exceedingly lacking in clear information. Way too easy for Verizon to allow users, to Mac users, to unwittingly delete all of their photos with a program Mac users do not need at all; but with the clear aim of obtaining subscriptions to their online storage service.

First, I’d like to let everyone know that this is not a one-time problem. Our service has been out 5 times in the matter of a year and a half, and each time we have called for service, it has been handled pretty much the same way. We pay for Lifeline phone service and DSL high speed Internet. When it is working, I have no complaints. The problem is when you need a trouble call, our Lifeline phone service was out for 10 days before a local repair tech was even contacted. He was just here and fixed the problem at the box down the street in less than 10 minutes. He also let us know that he had been available three entire weeks and was not busy. He just wasn't informed that there was a problem. We called the problem with the phone in on New Year’s day and didn't expect anyone out then, but was told that some would be out on the 4th between 8 am and 11 am. Well, that did not happen and we waited all day before calling again. That night, I called the toll free number again and was informed that they had no record of a trouble call even being placed, but that they would set it up now and that a repair person would be out on the 7th again between 8 am and 11 am.

At 1:30 pm I called again, this time I was told rudely that the problem did not need a technician and would be repaired by 7 pm that night. At 6:55 pm, I called with a friend’s cell phone and talked with a supervisor who apologized and assured me that someone would be at our house in the morning, guess when? Yeah, between 8 am and 11 am. She also told me that she personally would follow up on the problem. The next day, 8 to 11 came and went and no phone service. At 1 pm I called again and asked to speak with a supervisor. I was placed on hold for close to an hour and when the supervisor did pick up, I explained the problem and also informed him that along with being a Lifeline, it is also the contact number for my home business and he told me that it didn't mean anything and that if I had a better phone plan, my service would have been repaired by now and, “You can't expect first class service if you’re only paying for coach,” but would try to get someone out before 7 pm or the next morning (Sunday). I did not believe it, but after that I did not call anymore. The service was fixed at 2 pm on Monday, the 10th. I guess I should just be happy it was fixed, but I wanted people to know how Verizon Customer Service treat its customers.

I tried to contact Verizon in which I always seem to get their automated service. I do not believe it was fair for them to turn off my service with no warning that they were about to shut off the service. I hope someone can help me to have my phone on. Thank you.

Since they have turned it over to a collection agency, that means that it's going to affect my credit report. I was given the number to CCA collection agency and was told to contact them. I called the collection agency to notify them that I was disputing the bill. I was told by Lacaya that I need to write a letter disputing the charges. I did, but I have not received a response to my letter. I paid the portion of the bill I owe and I was sent another bill requesting the balance; therefore, my inquiry was not honored.

I requested that Verizon disable, block or at least allow me to control the use of directory assistance in my home via password. The response is always the same, they can't do it. Yet, they can charge $1.50 for these calls. I have an active household and cannot monitor something like information/directory Assistance. Directory Assistance is not a necessity like 911. Consumers should not be forced to pay for it nor should there be a $3.00, $6.00 or $9.00 charge to have this service excluded. People looking for Burt's Garage or anything else can use the internet, or better yet, let their fingers do the walking through the yellow pages. Is it legal for Verizon to force consumers to have and pay for Directory Assistance? Are there other telephone companies in New Jersey that are more accommodating to the consumer regarding this matter? If so, what are the names?

That department was closed (cancellation) so I called back to the technician and after 30 minutes, I got this girl Veena. She was in India. She had me on the phone for an hour and a half, saying the same thing over and then after all these troubleshooting steps, she wanted the tech to call me back for an appointment. I could not believe it. After I told her that I wanted the cancellation department, she then stated "let me read the previous notes". After 5 minutes on hold, she came back and said after all this time, she saw that I never called in before and I never had a tech call so she will not be able to send a tech out. That's when I got upset.

I told her that's the same thing they told the BBB, that I never called. I told my husband to go get the tape record and start to tape the phone call. This company lies. Then, she put me on hold and said her manager said to give me an appointment after another 30 minutes. Repeating ** questions, not once did she asked me the cross street; anything that a normal tech appointment will ask you, so I knew she was not setting up the appointment. Now, I am on hold waiting for another tech to confirm that she did not set up the appointment. They do not want to send a tech out even though I pay for the warranty each month. After paying for it, they will not send a tech out. All they want to do is troubleshoot over the phone then claim that you did not call. She refused to transfer me to cancellation.