Verizon Wireless Reviews

How can they remove options which I signed up for yet hold me to the parts of the contract they want. I was told when I agreed to the new phones that I could add the unlimited anytime during the life of my contract. They misadvertised what was available to me or they just plainly lied.

On to the third phone and continued lost calls and crazy screens. I would send a text message and the phone would completely shut down. This lead to a call to the 1800 number, which lead to a one-hour lengthy phone conversation that assured me that the only way to get away from this horrible phone was to purchase another one. Of course, no upgrades were available, so they priced me phones starting at $200.00. Then it went to pre-certified phones which were starting in the upper $100.00. I begged and pleaded to look at the long service history without complaints, the number of phones we have and the fact we have internet through them. We have been loyal. That call ended with me realizing that they would not help to get me a phone that worked without paying at least $200.00 more. I was informed that I signed a contract accepting that phone and therefore, even if there is a manufacture problem, I signed for that phone. How wonderful is it that the company we have been loyal to backs up their products and their customers?

Well, now I really have a bad taste for Verizon and LG. I called again right before my warranty expired to hear them tell me there was nothing I could do beyond purchasing another phone ($200 or more) and thus extending my contract. I went to the Gadsden, Alabama Verizon dealer and asked for one last plea of help. I was willing to pay a reasonable price. Once again, I was told that no discount could be applied to my phone yet. I decided to suck it up and deal with it.

One month later, the phone (third one) continues to power off on a whim (during calls, during texting, even sitting on my desk) and the screen is half gone. Yes, the bottom half of the screen has not been clear for two days. I called Verizon warranty place last night and spoke to Jess who assured me that his supervisor would call me today after 4pm and will help me. As 10pm rolled around, I called back and got to tell my entire story over for at least the ninth time. This time they assured me I was a valued customer and they would ask their supervisor if they could help me. After I was placed on-hold for less than 5 seconds, I was told 'no', that I should have called when I was under warranty, then they would have replaced it for me. I told him that was amazing; I had asked and begged for a year to get out of this horrid phone and was told no. Now he is telling me that yes, they could have. Little good that does me now. I am upset with Verizon Wireless. For them to be the leader, they can afford to help their customers better.

In addition, this is fraud because, even if you have to buy insurance when you purchase the phone, the phone is brand new unless Verizon is merchandising used phones. You should not have to buy insurance when the phone is brand new. This is deceit and a rip off by Verizon. Another abomination by Verizon is that the phone will not even come on anymore! I can't even use the phone to set an alarm or tell the time.

I went to my Skype, did research about Skype mobile phones and rates. My phone was in the list and the rates are very good for international calls. I put $10.00 credit on Skype, and this credit would give about 400 minutes, a little less when calling to a cell phone but between both calls I would have plenty minutes to spend. Then I started to use my credit, on June 13th. I downloaded Skype, made the phone calls from Skype page, following all steps to complete call. Nothing seems to be wrong. One day, after start using Skype I decided to call Verizon just to be sure that I was not going to be charged by Verizon. The answer was NO. I did not have any international calls in my account, and I was FINE. No comments about Skype not being supported by Verizon, no advice about not to use it. NOTHING AT ALL.

I tought I was doing everything the way I was supposed to do. Called my cell phone company to get information, reassured, researched, downloaded, put credit and used it. I don't see anything wrong with that. How could be possible you connect a phone and it comes with something that you are not suppose to use, not suppose to download, not adviced about it? It doesn't make any sense for me. And how come they want me to pay for their failures? Skype shouldn't even be there in the first place if was not to be used, and people from Verizon had change to give information about, advice me not to use it. Didn't they know about it? Or just didn't care to give information? My guess is they didn't know, just like me. I talked to so many people before, after and recently. About 15 to 20 phone calls.

On June 28th I travelled outside the country for one week and I lost my phone. I never use cell phone outside the U.S., it's very expensive. I don't need to use Verizon there, When I need I just borrow any old phone from a friend, put a SIM CARD from there and pay for some credit to use prepaid minutes. I have family outside of the country and I spend about $10.00 to $20.00 every month in prepaid minutes from a company called My Star 123. And I am doing this for years, just wanted to tried Skype because the rates were good and also to have a second option in case I had problems to connect with that prepaid card company.

I came back to U.S on July 6th and since I had lost my Blackberry I had to connect my old phone, not a smartphone. I checked my bill the next day, July 7th. I was shocked with the amount they were charging me, $661.77. I called Verizon, when I had a chance, to find out what happened, why the bill was so high. I first though somebody was using my phone when I lost it. I talked to a Verizon person, his name is Derrick, for about 1 hour and finally he said the high bill was before I lost the phone, was from June 13th, when I started to use Skype. I asked how come? I was using Skype, I had credit, I called Verizon before and after start using it . How come Verizon was charging me for this calls I asked him. He asked after our conversation for me to send some documents to fax number 843-529-6680 in attn to Derrick and Susan Wills: Proof of Purchase from Skype, Skype e-mail confirmation of my purchase and rates from Skype. He also said if I wanted to contact him I could just call Verizon and anybody that answer my call would be able to e-mail him asking to contact me.

How come you talked to somebody for about 1 hour, got information on how to proceed and this has no results? Is this person prepared for resolving problems? Does this person have knowledge of what he is doing? Is this fax number a good number or people just didn't care when they got my documents?

I kept trying to find out what happened to the fax and the possibility to talk to Derrick, the person who requested my documents. It was terrible having to say everything again and again and not get help. I didn't give up, I called one day about five times, got disconnect but I could finally finish my conversation with Verizon. The representative, for the FIRST time said VERIZON DID NOT SUPPORT SKYPE. I could not believe that. I explained but she said I need to pay the bill, nothing else. I asked for her supervisor and he just didn't care about my fax, my history, Derrick. He was offered me a small discount and this was not going to resolve my problem I said. He said, nothing he could do about it. I said ok, I will dispute this bill because I don't thing is right to pay for Verizon's mistake.

I want to pay my bill but the correct amount, I don't feel I made any mistake. I did all I could to prevent this. I tried really hard to communicate and get answers.

I appreciate any help in this matter because I tried to get help so many times with so many people from Verizon. I have all the documents to support my case, I didn't see any way to attach them. If it is necessary I can send by mail, or e-mail the documents.

This is not customer service, it is simply taking that which is not theirs to take. How can they legally decide a pricing condition such that if you cancel a prepaid amount of money,and do not use it you cannot get it back. This refusal to refund for service not used needs heavy regulation and fines as it amounts to taking money that is not theirs. Otherwise my experience with Verizon has been exceptionally good. My only recourse, Guess what Verizon! I won't be back (once burned) and I will let everyone know that you kept my hard earned dollars.

on july 1st, 2011, verizon is increasing their regulatory fees. as set forth in my contract it states these fees are set by verizon. in addition, my contract clearly states i have 60 days from the date of change to cancel my account if the charges have a material adverse affect. the amount my seem small but the fee increased 23%. i contacted verizon and was told by ty the fee was mandated by law, despite the fact i was able to clearly point out verizon clearly states this is not the case in my contract. he declined to allow me to cancel my account. he transferred me to adasha who agreed with ty. i advised the fees are not mandated by law and are set by verizon.

adasha stated she would credit my account for the difference and no longer had a right to cancel my contract. nowhere in my contract does it state that they can negate the affect and take away my right. in addition, what's to stop them from increasing my fee again next month? what charges are set by verizon wireless? you agree to pay all access, usage and other charges that you or the user of your wireless device incurred. for postpay service, our charges also include federal universal service, regulatory and administrative charges and we may also include other charges related to our governmental costs. we set these charges, they are taxes, they aren't required by law, they are kept by us in whole or in part and the amounts and what they pay for may change.

can verizon wireless change this agreement or my service? we may change prices or any other term of your service or this agreement at any time, but we'll provide notice first, including written notice if you have postpay service. if you user your service after the change takes effect, that means you are accepting the change. if you're a postpay customer and a change to your plan or this agreement has a material adverse effect on you, you can cancel the line of service that has been affected within 60 days of receiving the notice with no early termination fee.

The Post Office will give me a letter saying they know I handed it off to them, but Verizon will not accept that and credit off my bill the cost of the phone. They want a to see a Post Office log of Fed-Ex tracking numbers showing my package on that log. Unfortunately, the Post Office does not keep a log of Fed-Ex tracking numbers because there are too many; they rely on Fed-Ex to scan their own stuff when they pick it up. That letter is all they will give me. I called clear back to Fort Worth, TX Post Office where the package was addressed to, they sent me to their CFS parcels department-they didn't have it, they sent me to Postage Due where all Fed-Ex packages go for pick up by Fed-Ex. They said Fed-Ex lets the packages sit sometimes a month or more because they do not want to pay the postage due to the Postal Service. They could not verify my package was there because they cannot scan Fed-Ex packages and they keep no log. Again, I shouldn't be penalized for someone elses lack of responsibility.

What happened who came up with well we will just charge everybody for our service no matter they texted or called or not. I don,t get it. What happened to that I pay for what service I use and the same for everbody else not that I pay for who ever decides to call me or text me which in this case happen to be scammers and people texting me trying to sale me stuff I don,t want. Why do i have to pay. I don,t get it.

Issue 1: Verizon would not put in writing that they were denying warranty due to physical damage.

Issue 2: There was no way to get a determination as to replacement under warranty unless I sent the phone in, having, agreed ahead of time, to pay FULL replacement charge if deemed the scratch caused the defect. Issue 3: please show the definition of physical damage(i.e. how big a scratch is too big). Key learning. Get a protective cover to prevent scratches or Verizon will get you with a catch 22.

Every time we go to Verizon or email them, we just get the runaround. We stopped in at Verizon in Warsaw, In. and the Representative said that the update was being pushed out now and we should get it in a couple days. He also did a master reset on my phone saying that by doing this it may push the update to my phone quicker. Well this did not bring the update to my phone.

I have now purchased and paid for two Droid phones . Paid in advance for the phone service from Verizon. I have attempted to get another brand of phone from verizon. I do not think that this should be legal to force someone to stay in a two year contract and continue to be forced to use a poduct that is defective unreliable and a danger to your health. I would like for Verizon to either provide me with another phone such as a Iphone or refund my money for the droid phone the advance payment on my phone service and release me from the two year contract so that I can obtain phone service from another carrier that will provide a safe and reliable phone.

First of all, there was a lady whose only job was to open the door when a customer approached. Next you walked five feet to the kiosk and signed in. I told the "sign in" lady that I just had a simple question about my new phone, but she said I had to wait for the next available employee. So I began my 45-minute wait! During this time, one man did nothing but walk back and forth to look at the sign-in list and look for an employee. He never once helped a customer. When it was finally my turn, it took the person about three minutes to answer my question and fix my phone.

I was telling a friend about my experience, and she had just been in the store in Petaluma for a similar problem. At that store, no one was wasting their time opening the door for you, and the person at the kiosk said, "I can probably fix that for you, but if someone comes in you'll have to wait while I sign them in." In five minutes, her phone was fixed and she was on her way. Perhaps the Pleasant Hill store can take a few lessons from them. Since my Verizon bill ultimately pays for the employees, it bothers me to think that money is wasted having a person do nothing but open the door or another one just walking back and forth!

Charity stated that it is nothing that Verizon can do. She said that I could purchase a pre-owned phone, get an old one from home or a friend or she could look up other phone numbers on my family plan to see if my son could use their upgrade to sign another two year contract in order to replace the defective phone. Neither of these options was acceptable to me unless Verizon rescinded the extended contract on the defective phone.

As of my bill now, due July 19th, it reflects me owing $140.00. This balance is after all my payments of $50.00 were sent and received by them. I'm so sick and tired of them. They do this to me every time I change anything with them and you get a different person each time. I'm so frustrated. I just want my bill to reflect me owing $50.00.

When I started the service contract, I paid over $300 for the phone but they were still charging an early termination fee and would not offer anything close to $300 to replace the phone. I was told I had to pay the early termination fee or they would turn into collections that same week. I had to go to another provider and pay another $300 to start a new contract. I told Verizon I could only afford to pay for the early termination and they didn't credit me back for any of the usage I didn't use that month. So, I told them I'd pay half of their $400 plus fee that month and the rest later. They didn't say anything about that being a problem but took the money and turned me into collections for the remaining amount.

I've told Verizon I'd pay the remaining balance if they remove the collection agency and the marks on my credit but they just demanded payment. I ported my number to the new provider and have since moved it a second time over the course of two years. Verizon has done nothing to remove the negative marks on my credit and every time I've had contact with the collection people it's been in a demand letter, wherein I have stated that they remove the negative marks and I will pay the final payment.

Well, today, after about two years of leaving Verizon, Verizon has ported my number back to themselves with no notice or warning. They have taken a number I use for business. From what I have read, Verizon is out of line here and I will pursue this through the courts. But I want this posted for others to see how Verizon operates. They're criminals in my book and I hope everyone follows up with legal representation and sues this company for the mistreatment I've read, from their customer service reps to the lies from their sales people. In my opinion, this isn't a company that should be allowed to operate.

I paid my bills on time since then, and never scrutinized the line items enough to realize I was on a wrong plan. Recently, I was informed that I was on the incorrect plan by a rep (in a different store) when I was upgrading phones. When I asked to be refunded the difference, I was told I had to contact Verizon Corporate and that they would probably only refund a portion of the overcharges. After several phone calls, I have been able to get 12 months credited back but not the entire amount.

During the exchanges, I was made to feel as if it was my fault that I was overcharged. It also feels like a big game the company does whatever it wants and if you catch it in time, you don't get charged. But if you don't catch it fast enough, they win and get to keep your money. Corporations should not have this ability. Collectively we should not allow this type of thing to occur any longer. Thank you for any help in resolving this issue and stopping this practice of self-limiting time constraints on returning funds that they mistakenly overcharged for.

I was overcharged approx $270 and received about $180 back. They are unwilling to fully correct their mistake. They have all the data to show I never used the 'corporate' abilities (which is the ability to use an 'Enterprise' email system I am told), but are still unwilling and the best I can understand is they are standing on a Time ground. They will only return funds received in error for a period of time - anything longer and we as the consumer forfeit our losses.

This also happened to my neighbor, who got the special offer phone too. Verizon sent me a replacement that was marked "almost new". Even then, I didn't learn my lesson and bought a wireless "five spot" at a local Verizon store. I brought it back within ten days because I couldn't get internet connections half the time from the thing. The store clerk said I would not be assessed an early termination fee because I brought it back within ten days. Of course a termination fee was assessed and after many phone calls and the charge still being on my bill I finally threatened to bring the store to small claims court.

What do you know? Verizon took the bogus fee off my bill after that. I am a full time student, single mother on unemployment and I fell behind on my bill because my dog got very sick and my veterinarian bills were high. Verizon would not take an electronic check dated for next week and cut off my service. I can't wait for my contract to end with Verizon. I now have no way the school to contact me in case of an emergency with my daughters. I lost $100.00 because the rebate center said I didn't send all the documents needed, even though I did. I have lost hours of time talking to Verizon reps and got no results until I threatened legal action to get an overcharge off my bill.

I initially purchased them primarily so my son could use it for his work. It has only worked for one week for him. He had to buy another computer to use. Because of these high charges, (I am a senior on a small fixed income), they keep disconnecting our phones and charging $100 reconnection fee every time. They will only suspend the netbooks for three months at a time no matter what. They don't work and they won't take them back.

When I called to dispute the charges, I was told that someone must be using it. They were completely rude at a very emotional time for us. We are still paying the bill. I paid half of it off at the time and was told in the store that they would drop the rest. Just checked my credit report and apparently I still owe them, but have never been contacted. I would tell anyone that after being with a company for 7 years as a valued customer and to have them do this, never use Verizon Wireless! I have an account in collections for which I don't believe is justified because of the situation, circumstances, and the fact that I was never contacted with the matter.

He apologized and suggested calling back the next day. I tried again the next day with another customer service rep and was told that the reason the system would not accept the information was because I had the wrong routing number or the wrong checking account number. I then went to the bank and verified my account numbers and found them to be correct. I again called Verizon and told them my info was correct. I was then told that the reason the system would not accept my info was because it had already been set up previously.

I asked the rep if she could tell me what day the money would be drawn from my account so I could relay this to my bookkeeper. She said that she couldn't find that info in the system but she could verify that it was set up and to call back in a few days and the system would have that info available. I then told her that I would be leaving on vacation in two days and I could make a payment with my credit card if need be.

She told me not worry, that it would not be necessary. Upon returning from vacation approximately 2 weeks later I rec'd a call from their financial dept. telling me that if I did not pay the bill immediately by credit card right now, they would cancel my service immediately. I tried to explain my dilemma to this guy but he was quite rude to me insisting payment. I then called customer service, asked for a supervisor and explained to her my situation. She brought up my service call records and saw that I had been trying to get this resolved for about 4 weeks at this time so she looked into it and discovered that the real reason the system wouldn't accept my info was because by the time I finally was able to access the system, my original bank account had been closed out and my check had been returned, therefore that is why they could not set up my new auto pay.

I was then told that I would not be eligible for auto pay on my new account for at least 6 months. She said there was nothing she could do about it. Needless to say, I was a little upset about this matter. I told her that I was cancelling my service because their inability to process my autopay in a timely manner was the unacceptable.There were numerous calls in between the ones I just mentioned, including 2 that were with supervisors (at my request) who couldn't understand why the system would not accept the information and would not allow them to bypass the controls like they normally would when they were experiencing " difficulties" with the system. There were also numerous calls made where I was put on hold from 20-30 minutes and hung up due to frustration.

The other thing I will add is that this was going on when they were acquiring other wireless companies and/or components.Some of the reps tried to be helpful but were frustrated by the inability to do their work because of the system being overwhelmed by too much going on. They also were embarrassed because they couldn't help me and they had no explanation why.There were others who just didn't care and it was obvious. In short Verizon's customer service is a joke . They have a record of the calls I made from my cell phone; however, I don't know if they have all the calls I made from my office phone or my personal land line to try and get my auto pay set up in a timely manner.

I was charged a $25 late fee which I paid at the time I cancelled just because I wanted to be done with them. They are now calling me and telling me that I owe them $96.37 due to breach of contract, and if I don't pay it will severely affect my credit rating.They clearly dropped the ball on this one and left me no choice but to find a cell service provider that can provide me with reasonable service and decent customer service. I will also say that before this happened, I was considering changing to another company because of my voice mails being delayed to my phone from anywhere from 3 or 4 days to 2 - 3 weeks. They have received numerous calls from me on this matter and said they had the problem fixed only to find it return within a matter of days or a few weeks. What I want from is (1.) a return of the $25 late charge, (2.) Drop the $96.37 fee for breach of contract.

And last but not least, a refund of all the "roaming charges" that were fraudulently billed to my account over the last approximately 15 years that I have done business with them. I keep all of my monthly desk calendars on file, so I know exactly when and where I have been in regards to my travel and whether I have been in or out of their designated calling area. They also know when and where the calls were made from. When it is all said and done I am certain they will be owing me money regardless of their late payment fee and their contract fee. I have an exceptional credit rating and pay my bills in a timely manner as their payment records will indicate.I am not in any kind of financial difficulty. That is not the issue, the issue is terrible service from Verizon.

As you can see, I have only paid the bill off less than half after five months. Verizon has me locked into a contract on my daughter's phone for another year. I do not see how even a couple of hours being connected to the Web from your cell phone can cost $900.00. I do not believe that the company pays even half this amount to provide this service. As soon as my daughter's contract runs out, I will change companies. But until then, I am stuck. I believe that it is so unfair to put a consumer through this kind of financial stress, especially since our country is in a recession.

Another promise was made for 5/6/11 and 5/9/11 all with the same result. They claimed that a power outage in the area caused the interruption but never called to inform the customers and made false promises of service repair. They issued appointment for an eight hour span and never showed up. I have no service to date.

I am the main number on the account and I am not receiving third party stuff. They know they can target these kids because they are unaware of these scams. The parents have to pay the price. My complaint to Verizon is being addressed at this time by them. They offered us a 25% off our bill if we increased our minutes. Of course I had no choice but to accept. They wanted us to upgrade with additional features and renew our 2 year contract. Of course I said no. As soon as our contract is up, we are changing. This is all a scam and I can't believe they are getting away with it.

However, the card remained plugged into the computer, and as far as I can tell, this is the problem. (My bad.) Before writing this letter, I checked all my email messages and did not find any record of an alert for over-usage, and I for sure did not receive it while on the cruise or I certainly would not have continued to use it to the tune of $1054.78. This amount is more than I spend or can afford for a year's worth of Verizon service. As you can see from my past records, I rarely use Verizon service, except for some time between January and April. I keep the account active, just in case I need to use it when I am away from home. As I have stated previously, I was very satisfied with your coverage and service up to this point.

Ok, here is where the story gets rough. When I returned from the cruise, I tried to use the Verizon service and found that for some reason, it failed to work. I went to a Verizon store in Coral Springs, FL in search of a solution. I brought in the computer with the Verizon card attached. I was informed by a Verizon representative that, after checking, the problem was not with Verizon but with my computer. He suggested various ways to solve this problem.

I tried these solutions, and none of them worked. I finally reinstalled the entire operating system, losing much of my important data. This did not work either. I was traveling around the state of Florida at the time, so I visited a Verizon store in Port Charlotte, FL to seek a solution. There, I was informed that my service had been suspended. This happened after I had erased everything in the computer to try to solve the problem.

As you can well imagine, I was quite upset with this outcome and the $1054.78 in charges. At this time and in the issuing days, I had numerous phone conversations with Verizon to try to seek a solution to this problem. I was offered a credit of $527.39; however, I found this unacceptable as I never used the service at all. Make sense? If we are being honest here, I am sure you have confronted this type of a problem many times, right?

Here is what to me would be a satisfactory resolution. Because I was not intelligent or informed enough to remove the card from my computer while on this cruise (As I said before, my bad.), I will be willing to pay an extra month's service of $63.37 or pay the $527.30 and receive a credit for a 9-month service at my present rate to satisfy and restore, in its entirety, this account. What do you think?

I would never use their products again when my contract is up with the internet. As far as the phone, I'm terminating my contract because I cannot take the stress and anxiety with their billing which is so unclear that I have no idea what I am paying for. Their expectations to pay are beyond comprehension.

Their internet product did not work and was very frustrating. I changed my address with the Customer Service on the phone. Do not do that because they do not change it!

Verizon tells me that we have to pay $500 in termination fees and keep the phone at a cost of $199 for the iPhone and $40 for the Samsung Gusto.

So when I got my first bill, it was for over $200. I immediately became upset and went to the local Verizon Retail store to complain and then informed them that I didn't want their Broadband Internet Service. So I did end up cancelling the Internet service but was informed that there would be an early termination fee of $350. I informed the representative that I didn't have that type of money to pay. So, what the salesperson did was inform me that what they could do was give me a second cell phone number and raise my plan from $39.99 a month to $59.99 a month. For the past year and a half, I have been paying close to $75 every month. That's what I do not find fair about this high cell phone bill.

Yesterday, I went to the Verizon store to buy a new phone to replace my 5-year-old Motorola phone. I was told that I am not eligible for an upgrade. I told by the service person that I wanted to buy the phone, his response, "You are not eligible for an upgrade." I told him,"I want to buy the phone, not an upgrade because you already stole that from me to get my wife's phone." His reply, "You are not eligible for an upgrade." Now, this goes on for a couple minutes and I am getting more angry by the minute, wondering why I can't buy a phone for cash (debit card again) and get it turned on and be on my way. But I am not eligible for an upgrade is all that this guy tells me. So, I left before I did something that I knew I would regret.

I returned home and attempted to buy the phone online and am told by Amazon that I am not eligible for an upgrade. I have read and re-read Verizon's contract and found nothing that states I cannot purchase a phone retail and not as an upgrade. This morning, I spoke with a customer service representative on the phone and was told that because my upgrade had already been used, I was not eligible for an upgrade, not even if I purchase the phone retail.

Now my advice to anyone who is reading this and hasn't gone to Verizon, don't buy there. Find another carrier. Verizon has good phone service but the sales and services practices are not up to par. They are not out to help you. I have had other bad experiences with Verizon charging me for exchanging and returning defective equipment over the years. But this is last straw, laying out the $350 to get on with my life seems to be the best way to go at the present time. I have been with Verizon since 3/2001. Don't use Verizon unless it is the only carrier available in your area, it isn't worth the hassle.

I went back to the store and met with Scott who remembered our meeting and was told he would get the fees removed from my bill. He calls two hours later and told me that the fees would only be removed if I came back to Verizon and completed my contract. I simply made a decision based on what Scott told me only to be jerked around for 160.00, which I wish to dispute and have filed a complaint with the FCC as well. Thanks for any help your organization can bring.

It took me many hours and the prime message company gave me half my money back. It is truly your fault.

I called Verizon and questioned it. They said that the person or Fetch would have to have my security number after my phone number to be able to put charges on my phone bill. Now, since the security number is plastered all over the bill (on-line) and most correspondence to them, this is no difficult feat. I do not know why Verizon did not call me to verify the additional service. They usually do if it is a long distance provider change. Also, I believe this scam has been reported before through AT&T. Verizon should be aware of it. I believe that somehow Publisher Clearinghouse has something to do with it. You can go on line and enter their sweepstakes, which I foolishly did. Then, it automatically shoots you to all these offers. My box has been full of scams ever since. I suspect this is one of those since I did have to put my phone number in when I entered.

However, I do have a request. Since I have been a loyal customer since 2003 and have never gone over my allowable minutes having actually been substantially under my plan minutes many times, I want to ask you to consider reducing these overage charges.

I spoke with a customer service representative on February 24, 2011 explaining my dilemma and was offered two options. The first one was to change my plan and somehow reduce the overage resulting in deducting approximately $ 95.00 from my bill. But in response to my request for an even better solution, I was offered a $157.50 deduction which, over the phone, I accepted. This deduction has been reflected on my bill and the balance due now stands at $ 346.30.

I was assured several times that Verizon wants to keep me as a customer and was even asked twice what I would like to see Verizon do for me. My response was that I would like to see Verizon eliminate all the overage costs.

I also informed the CSR that because I now realize since this relationship is strictly a business one, that I will investigate other options. I no longer feel loyal to Verizon. As a result of my checking around, I have discovered that AT&T offers roll over minutes. Their plan is very similar in cost but their reputation for customer service is far superior. Incidentally, had I been with AT&T, I would not be having this conversation with them.

I am also a Verizon customer with a land line and DSL internet in my home.

My plans are, unless you can make me an offer that satisfies me, to switch to AT&T wireless, to clear as my ISP and eliminate our land line altogether. I consider myself a good customer, but I don't feel I have not been treated as such. I suspect that 788 minutes more than our plan allowance of 1400 minutes did not cost Verizon one cent.

Possibly AT&T is not better, but those I have talked with have assured me of one thing. AT&T has much better customer service than Verizon so I am prepared to find out for myself. As a result of this switch, for less than $ 200.00, you will lose a customer of 8 years along with, as a company, about $200.00/month in revenue.

I appreciate any consideration that you can give this matter and if you would like to discuss keeping me as a customer, I can be reached at **.

The representative then said I had accumulated a bill for over a $1000 dollars which I had no idea why, because my bill has never been so high. The representative said it was due to my long distance calls and I explained to her that I thought I had a Verizon package or I would have not made any calls to Canada. I asked the representative what can I do to fix this matter because I can't afford to pay $1000 for a phone call and the representative told me that I had to wait for an actually bill to come in the mail. I waited and the only bill I received was a bill from Verizon for $318.00.

Now my phone has been cut off since 2/24/11 and I need my phone to handle important business matters. This is why I’m contacting you; please help me with this matter. Thank you.

Since then, I called and talked like with 20 or more "specialist people", and in the end, they said that I canceled my service. That is not true. I did not cancel anything. So, I had to reconnect everything, but the problem is since February 16, I am still waiting for "the technician" to come and fix my internet and the supervisors at Verizon really are worthless. They don't care.

Today, Thursday, again, they are supposed to be at my home in the afternoon. They had to do yesterday because my appointment was for 2/23/2011 but the "technicians" did not have the time. I am really frustrated. I hate Verizon. It is my worst mistake. I am calling Cox right now.

After 3 weeks of not being able to get online, I called once more and told Verizon that since they could not provide me with service, I am going to go to another company that could provide me with service and my business with Verizon was void, ended because they voided the contract by not being able to provide me with service. I was told I still had to pay even though I was not getting service. I told them we are done and hung up on them. This was over a month ago and they have been harassing me with 5 to 10 phone calls every week, even though I told them not to call my cell phone number because I have to pay for the call when they call me and to email me if they wish to contact me. But no, they continue to call my cell phone several times a week, never have emailed me. Verizon owes me $50 for the faulty equipment they sold me (thumbnail drive), which they said they will not pay but told me that they are still billing me for services I am not getting.

This has cause me a great amount of distress, as my sister was in an emergency condition and placed in the ICU & isolation for over a week before I found out. Because of the illegal activity of Verizon Wireless. And I was just informed through an e-mail from Verizon Wireless, Inc. Verizon Wireless, Inc. has just charged (billed) us with $ 87 +++ for the lack of and disconnected service.

Wow! Verizon Wireless, Inc. is once again treating their customers with acts of extortion by disconnecting services & then demanding money for a lack of service before you will reconnect phones. And all of this began when we disputed billing errors. And not one time has Verizon Wireless, Inc. ever responded to the 10 personal letters we have submitted with our monthly payments. Yes, the checks were cashed! And here is an example of some of the correspondence but all we received are empty e-mail replies (most look the same) telling us to go to the website or call a phone # that is either not working or places us on-hold or we listen to hours of commercials. So please read this letter, copied below and our account erroneous balance to 0000.

Late afternoon, around 4:00, I decided that I would call the Verizon help desk since I was still unable to connect and needed to complete my work before the end of the day. I made contact and was told that a technician would be able to come out on Monday. I related that because I needed to complete my work immediately, I needed a technician right away so she connected me to the technical office. The technical office related that the earliest they could assist me was Monday. Because I was unable to make arrangements to take time off from work on Monday and because Verizon technicians do not make house calls when customers are available (evenings), I decided to switch my service to Comcast - which I did.

From Monday through Wednesday, I tried calling Verizon several times to cancel my service but was unable to for various reasons to include no customer service personnel available, computers down, busy, etc. I did make contact on Thursday and spoke with a Mr. **. I requested that my service be terminated immediately and billing retroactive to Saturday due to interrupted service. He obliged. He then related to me that because my service was interrupted, he could offer me a $120 credit to be disbursed over the next twelve months at $10.00 per month if I would continue my service with them. When I said no, he related that I would be charged $50 for terminating my service early.

I asked him why he could offer me the $120 but not the $50. He related that it was because my agreement term did not expire until May. I asked to speak with a supervisor who of course was not available. Mr. ** related that a supervisor would call me back. When I asked how long it would take for them to call back, he said, "Sometime between 24 and 48 hours."

I am quite convinced after reading others' comments about Verizon services that no one will call me back and that I will be charged the $50. My complaint is that Verizon is unable to provide me the service. If they can offer me the $120, why can't they offer me the $50? It doesn't make sense to me. Could someone please help me to get this issue resolved? Thanks.

I am homebound for the most part and spend my days and nights online. This computer has been my life. A lot of the problem is being charged for megabites on files or programs that never finish downloading because of their bad coverage in my area.

I contacted Visa and they verified that my date was in the time of the deal. I don't find this to be at all fair. I spent 5 hours on the phone with them yesterday to activate the phones which were received 2 days later. Then, I was told that they just found out that all they sold me was not available. I am sure that I am not the only person whom this has happened to.

Their customer service supervisors have no computer recall of what their promotions were the week before. I think that I have truly been deceived, and I appreciate you looking into this for me.

I wanted them to credit me right away the $14.95 so I did not have to pay it in this month's bill but they said that they could not do that. I insisted that it was on my Verizon statement and when I payed my total bill, I would be paying Verizon, therefore, they should be removing it from my bill. I still got nowhere. I then said that I wanted to have some type of block out on my bill so that no third parties could bill me through Verizon. They said that this was impossible, so I am completely frustrated and disgusted.

I will have to pay $14.95 to Verizon this month for a charge I never authorized and apparently, every time some third-party wants to charge my account for something I did not authorize.

So, we called Verizon and waited over a half hour for an agent. I couldn't wait anymore and had to hang up. Then, we called again the next day and waited over a half hour for an agent. They said they could fix it but ultimately they could not. They said they would send the trouble call to the IT department and would fix it in two days. They then called in two days and said they could not fix it. So, I asked for the VM to be removed. They said they could not do it and gave me a number to call.

I called that number at night and waited over forty minutes to speak to someone who then told me they could fix it. But a half hour later, they could not fix it. I was told I needed to call billing to get it removed. I then asked for a supervisor because I felt it unfair to have to wait any more. The supervisor took ten minutes to get to me. I explained my anger was not at him. I then explained the problem and asked that they call billing and have the VM removed. When I was done speaking, I found the supervisor hung up.

No resolution was reached to my satisfaction. And I was told that I had the only deal they had on this type service.

They tacked on a cancellation fee for trying to cancel the contract, and we could not pay it off, so we contacted them to make payment arrangements on the account. We agreed to pay $50 a month on our account. I made a payment of $59.56 check number ** on October15, 2010. Then, I made another payment of $60 on November 1, 2010 with check number **. I never received any kind of confirmation of this agreement or any receipt that Verizon got my payment. They turned around and turned us into a collection agency.

We called ER Solutions. This company added another $102.60 for a collection fee onto our account. Our total balance is now $672.60. We only had that phone for 1 month. These are all cancellation charges and collection charges. We never would have gotten this phone if our bill was going to be that high. We would have kept our old phone.

We had a cell phone with Verizon for at least 6 years prior to this and never had a problem paying the bill. Now, they have affected our credit score, and it is making it difficult to qualify for a loan. I have called them numerous times, and they said they would send out paperwork for us to fill out in order to dispute the charges, but they have never sent us the paperwork. We have tried repeatedly to resolve this case, and Verizon has been difficult to work with.

On 12/28/2010, I spoke with Diane who worked with me for two hours. She worked with a supervisor and guaranteed that I would only be billed $66.45 a month. She even gave me a credit of $45 a month for any complications. On 1/26/2011, I received a bill for $117.07 which was not the promised amount. I called and spoke with Alicia who confirmed this amount at 6:35 PM. She said she would talk to the office and get this corrected, instead transferred me to another representative named Bill.

Bill said he had no idea what Alicia promised and that I have been receiving false information. He said there is no way they could honor this rate despite him having access and viewing my records. He told me he could only apply a $15 discount which would still not come near the amount I was promised and that he can't help any further. Even the supervisors and escalation specialists can't help as well. After an hour of working with him, he disconnected me. I am still being over billed, lied to by Verizon and don't get any help.

I have missed calls regarding court appearances, from my son's lawyer. We cannot be contacted by Social Security office I have to deal with and has caused me extreme difficulty and financial troubles. My lawyer cannot call me for my SS appeal. My niece could not contact me when she needed a ride to the hospital for illness. My husband's unemployment appeal was initially denied due to the judge being unable to get through to us on the cell number provided. During his appeal he could not be called for the setting and it was almost dismissed entirely. This is just the tip of the iceberg with the calls that have been missed. I am sure there are many more missing that we have no knowledge of and they have no idea that there is a problem. The message received when calling states this number is not in service.

The saleswoman said, “Okay, I'll get the paperwork ready.” I thought I was signing the documents for a new phone, but came to find out six months later. I started to notice my bill getting gradually higher and higher. I went to the Verizon store to see what was wrong with my bill, and the salesman said that have two phone lines, and that I'm on a family plan even if I'm a single woman, and I never received a phone for this second phone line. I had the salesman look up that this phone line data has never been used; no calls/text messages were made because I never knew of the phone line and never received a phone for it. The salesman said I have to pay $100 termination fee because my signature is on file for this new plan I had no idea I was signing for. I thought I was signing for a new phone like buying shampoo at Target if I used a credit card. They made me pay the termination fee, so I said, “Fine, I'll pay it.”

I recently bought a new Android phone in December 2010, along with the termination fee, putting me on a two-year contract. The new phone was coming in the mail through FedEx. I was tracking my phone on the FedEx's website, and Verizon gave FedEx my old address, and the phone was sent days in a row to the wrong address in Southern California. I spent every day, of those four days with Verizon, giving them my correct address to give to FedEx so that my phone will be sent to the correct address.

I took off my old address when I moved to Northern California in 2009, so there should no reason why the old address is still on file in their system. Finally, on the 5th day, Verizon got it correct, but I still didn't receive the phone for another three days because it had to be rerouted to the correct address. Lastly, with Verizon I noticed on my bill today they added a premium messaging plan to my bill, which is $30 that I had no idea about.

I called customer service and they said that I would have to add more money onto the phone before they replenished the amount that was previously on there. I purchased and added another $15.00, then called customer service again. They added back the previous amount, which brought the total to over $30.00. Then, they told me that I had to add more money within a month. I did not use it that much and still had $23.00 on it when it went past the due date again, bringing it back down to $0 dollars.

I called customer service again to explain that I wasn't able to add on, and if I could use the rest of the money that was on there--they said no. It is company policy, I found out, that if you go past the due date more than once, they will not carry over or replenish the money that was previously added. This, to me, is stealing from the customer. So, I am out of a cell phone as I will not go with Verizon, or any other company that follows the same policies. And I am out $23.00 as they were forcing me to pay per month.

I found out that the more time you add to their phones, the longer the time you got to add more. I thought that the whole purpose of pay as you go cell service was to have the money/time when you need it. Apparently, not with Verizon. Another thing worth mentioning is their cold-hearted customer service. I would just like to get that $23.00 back as a money order or check. I will not do anymore business with this company.

Financial suffering in the American people not being able to communicate with loved ones and psychological disorders in our children for them not being able to talk to their parents while they are gone for 6 months to a year serving their country.

I used to pay about $93 in T-Mobile and my boyfriend about $90 for his individual plan in Verizon. So, that's about $180. That means, according to them, we would save about $30. Last month, we received a bill of over $250 because they never canceled my boyfriend's individual line. And they are also charging us $49.99 for the second line, which we were supposed to get waived because that was the sale they had. However, I called customer service on Jan. 14th. I was told that we cannot get that waived because that plan was not supposed to be for the phones we got. I told them that I had a copy of the contract we signed that we are only to pay $100 plus the internet, and that was all. And in the store, they told us that we could get any phone we wanted. But they said that the store gave us the wrong plan/information. So, we were to go back to the store and fix it with them.

My boyfriend and I went back to the store on Jan. 15th. We spoke to John, the manager, who told us that it was no longer their problem. He did admit that the workers sold us the wrong plan but he said he could not help us. He told us to call customer service. Again, that day I called customer service, I was told that they could not help us, that we need to pay the extra $49.99. Our bill is now coming out to be over $200. So, instead of saving money, we are spending more. I told them that I then wanted to end the contract. But they told us that we need to pay $350 deactivation fee. I requested to speak to a supervisor. But they said that they could not find one. They told me that they will call me back within 24 hours. It has been 4 days later and I have not yet received a call.

No more photos. Part user error, but in my judgment, it was exceedingly lacking in clear information. Way too easy for Verizon to allow users, to Mac users, to unwittingly delete all of their photos with a program Mac users do not need at all; but with the clear aim of obtaining subscriptions to their online storage service.

First, I’d like to let everyone know that this is not a one-time problem. Our service has been out 5 times in the matter of a year and a half, and each time we have called for service, it has been handled pretty much the same way. We pay for Lifeline phone service and DSL high speed Internet. When it is working, I have no complaints. The problem is when you need a trouble call, our Lifeline phone service was out for 10 days before a local repair tech was even contacted. He was just here and fixed the problem at the box down the street in less than 10 minutes. He also let us know that he had been available three entire weeks and was not busy. He just wasn't informed that there was a problem. We called the problem with the phone in on New Year’s day and didn't expect anyone out then, but was told that some would be out on the 4th between 8 am and 11 am. Well, that did not happen and we waited all day before calling again. That night, I called the toll free number again and was informed that they had no record of a trouble call even being placed, but that they would set it up now and that a repair person would be out on the 7th again between 8 am and 11 am.

At 1:30 pm I called again, this time I was told rudely that the problem did not need a technician and would be repaired by 7 pm that night. At 6:55 pm, I called with a friend’s cell phone and talked with a supervisor who apologized and assured me that someone would be at our house in the morning, guess when? Yeah, between 8 am and 11 am. She also told me that she personally would follow up on the problem. The next day, 8 to 11 came and went and no phone service. At 1 pm I called again and asked to speak with a supervisor. I was placed on hold for close to an hour and when the supervisor did pick up, I explained the problem and also informed him that along with being a Lifeline, it is also the contact number for my home business and he told me that it didn't mean anything and that if I had a better phone plan, my service would have been repaired by now and, “You can't expect first class service if you’re only paying for coach,” but would try to get someone out before 7 pm or the next morning (Sunday). I did not believe it, but after that I did not call anymore. The service was fixed at 2 pm on Monday, the 10th. I guess I should just be happy it was fixed, but I wanted people to know how Verizon Customer Service treat its customers.

I tried to contact Verizon in which I always seem to get their automated service. I do not believe it was fair for them to turn off my service with no warning that they were about to shut off the service. I hope someone can help me to have my phone on. Thank you.

Since they have turned it over to a collection agency, that means that it's going to affect my credit report. I was given the number to CCA collection agency and was told to contact them. I called the collection agency to notify them that I was disputing the bill. I was told by Lacaya that I need to write a letter disputing the charges. I did, but I have not received a response to my letter. I paid the portion of the bill I owe and I was sent another bill requesting the balance; therefore, my inquiry was not honored.

I requested that Verizon disable, block or at least allow me to control the use of directory assistance in my home via password. The response is always the same, they can't do it. Yet, they can charge $1.50 for these calls. I have an active household and cannot monitor something like information/directory Assistance. Directory Assistance is not a necessity like 911. Consumers should not be forced to pay for it nor should there be a $3.00, $6.00 or $9.00 charge to have this service excluded. People looking for Burt's Garage or anything else can use the internet, or better yet, let their fingers do the walking through the yellow pages. Is it legal for Verizon to force consumers to have and pay for Directory Assistance? Are there other telephone companies in New Jersey that are more accommodating to the consumer regarding this matter? If so, what are the names?

That department was closed (cancellation) so I called back to the technician and after 30 minutes, I got this girl Veena. She was in India. She had me on the phone for an hour and a half, saying the same thing over and then after all these troubleshooting steps, she wanted the tech to call me back for an appointment. I could not believe it. After I told her that I wanted the cancellation department, she then stated "let me read the previous notes". After 5 minutes on hold, she came back and said after all this time, she saw that I never called in before and I never had a tech call so she will not be able to send a tech out. That's when I got upset.

I told her that's the same thing they told the BBB, that I never called. I told my husband to go get the tape record and start to tape the phone call. This company lies. Then, she put me on hold and said her manager said to give me an appointment after another 30 minutes. Repeating ** questions, not once did she asked me the cross street; anything that a normal tech appointment will ask you, so I knew she was not setting up the appointment. Now, I am on hold waiting for another tech to confirm that she did not set up the appointment. They do not want to send a tech out even though I pay for the warranty each month. After paying for it, they will not send a tech out. All they want to do is troubleshoot over the phone then claim that you did not call. She refused to transfer me to cancellation.

Twice more I was informed that everything was fine, and I could make the call. I still could not. The fourth rep I spoke with advised me that the phone my daughter is carrying will not send or receive calls or text abroad because its sim card has not been activated. There is a code on the device needed to activate the sim card. She has the device and I can't contact her. No such information was included with the phone. No one mentioned this when I called to order the phone, when I received assistance at the store, or during any of the calls for assistance I made last night. Either this last rep is the only person employed by Verizon who knows anything, or this last rep just made up something to get rid of me. I put this question to him: "Do you mean to tell me the phone she has is useless?" and his answer: "Yes".

I contacted Verizon 11/17/2010 and spoke with Ms. ******* who transferred me to Rob who placed me on hold for about 10 min. I eventually spoke with a supervisor Sybodh ********* and explained all the issues we had encountered since the installation of our service. The technician (Matt) came out on Friday and was supposed to have installed the new DVR box that he had in his truck. He said we didn't need it because the service appeared to be working properly.

The next morning I turned on the TV and couldn't access "On Demand" which is a function this service offers. I contacted Verizon and the young lady I spoke with and her supervisor tried to contact the technician on his cell phone. They had determined it was a router issue. The technician responded on 11/23/2010 and installed new coaxial the following Thursday. The wires were left on top of the ground for 6-8 weeks and was placed underground after questioning Verizon about the installation. They said they were backed up because of the weather because we had gotten a lot of rain in October.

I contacted Verizon on 12/08/2010 4:39 p.m. and spoke with Gilbert to address billing issue. I had been billed for $282.25 which was an incorrect amount. Gilbert reviewed the notes on the account and saw where the Ultimate HD package was quoted for $109.99. He launched an investigation and instructed me to call back in approx. 30 days to find out the results of the investigation. He requested a credit for the 21 days of trouble with the service which totaled up to $90.96.

I contacted Verizon on 12/30/2010 at 3:57 for a status update. I spoke with Kesheva who informed me that the credit for 21 days had been disapproved. At this time, I requested to speak with a manager. I was placed on hold at 3:58. At 4:29 p.m. Liz, Senior rep in billing dept came on the line. I had been hold for approximately 32 minutes. Liz informed me that she would contact the repair dept for a determination on what the credit should be. Liz called me back at 4:36 p.m.to inform me that the repair dept. agreed to credit me for $34.81, two weeks of service. I was informed of all the charges that were assessed to my bill. At this time I am cancelling all additional services to include the movie channels such as HBO and Cinemax. I am currently speaking with Liz as I'm typing this email.

I am so disappointed that a company can offer unsatisfactory services and let the customer suffer for it. The call with Liz was ended at 5:15 p.m. The current balance on my bill is $333.49 for Nov & Dec to include the credit offered. I would appreciate all assistance that can be offered in the investigation into this issue.

Luckily for me I pay attention to my bills, not so lucky for people that don't. With 3rd party billing these operators are pressured to generate customers, here lies the problem. They have access somehow to personal info, which they should not, it appears that operators are doing this so they protect their paychecks and their jobs. I have a big problem with this identity theft and privacy issues. In the meantime, it seems nothing is being done about this. Verizon and AT&T says their hands are tied due to this law. Who is responsible here? You tell me!

Are Verizon & AT&T required by law to use 3rd party billing for these services? What are my rights as a Consumer? I was billed on Sept. for 61.66 by Payment One, OAN Services, and HBS. So far HBS removed me from the October bill, but no credit thus far. OAN & Payment One charged another month's service on my October bill. November bill, no credit thus far from HBS. Payment One & OAN Service did an adjustment credit of only one month of $41.67. Hopefully on my December's bill, I'll get the rest of my credit if not Verizon said they would take care of it.

I received an overdraft notice from my bank, Virginia Credit Union, due to an automatic withdrawal from Verizon. When I reviewed my Verizon bill I realized that instead of billing me ahead as I thought was the reason for the $361 bill, Verizon was billing me for DirecTV even though Verizon supposedly transferred me to the Bundle plan back in February 2010. DirecTV advised that in April they bundled me into their plan even though Verizon came out and removed the DirecTV boxes and installed theirs.

I estimate that I have been billed approximately $1500 by DirecTV through Verizon. Verizon advised I should contact DirecTV and DirecTV claims they never received the notice to cancel and that they show service at my address. The boxes have not been installed since February, how is that possible? I believe that Verizon should not have billed me on behalf of DirecTV and this is fraud. I do not believe I am the only consumer that has been treated this way. But for the overdraft I do not know how long this would have gone on. I believe they knowingly overbilled me.

I have not had DirecTV since Verizon switched me to their program and I did not give Verizon permission to continue to bill me on their behalf (DirecTV). Verizon had permission to take their payment from my checking account, not DirecTV whose service was discontinued when I switched to Verizon. I want my money that was taken without my permission and whatever other remedies I should receive because of their mishandling of my account and the theft of funds from my checking account including overdraft fees, loss of money, pain and suffering, and damage to my credit.

Both of their customer service departments gave me the runaround. I have been physically and emotionally distressed because of this situation and the way they have treated me. I have paid Verizon and DirecTV together over $4000 in the past 10 months by way of Verizon taking the money from my checking account. I am not a wealthy person and cannot afford this. I need my money back. I can provide the emails when necessary. The unapproved withdrawal of money from my account has caused financial, emotional and physical distress. I feel violated because I trusted these companies in these hard times.

On November 19th, we were checking out wireless carriers plans for the best rates and plans for 3 phones. I had 2 phones existing with Verizon for around $110.00 a month. We were misquoted fees and charges as evident by our first outrageous bill of $462.00. We were not informed of any additional charges for adding the third line. We were also told by the associate along with a supervisor standing there (I do have names) that the monthly fee for all three lines would be approximately $150.00 a month. They charged $25.00 for the add-a-line fee, and then approximately $200.00 for the monthly fee as I could tell from the first bill with prorates.

I have contacted them 5 times now and I am now in the process of emailing back and forth on the issue. I have asked for resolution on the extra fees and the monthly charges and to cancel the "contract terms" as everything was misrepresented, and we only went with Verizon due to the monthly plan quote as it was much better than any of the other carriers. I am not at all happy either with my experience with them at a customer service standpoint. The associates are rude and not helpful, no one is willing to assist in the issue and they all turn it back to the customer, and it's "my" problem not theirs and I have a contract.

Needless to say, I am no longer with them. I changed to another carrier. I believe Verizon owes me money for unknown charges over the past three years and they refuse to pay.

Called customer service. No notes on my original request. No way for them to tell we wanted services switched with numbers! Text services and not billed by account number! A blatant fid. Manager would write only 50% of current bill, about $100. Have just had service terminated as we cannot keep up with payments and pay off overcharge.

Took three calls (besides 1st complaint) to correct accounts and get right services on right numbers. Verizon Wireless charges customers for their sloppy mistakes! We were originally Alltel customers and have always had trouble with our Verizon account. Online passwords don't work, hard to get new phones activated, etc. Would never have chosen Verizon Wireless willingly. Now, we'll be hounded from India for early termination fees. No way to win with Verizon Wireless!

Americans in this area cannot get any Verizon coverage because Verizon does not contract with Telcel and Verizon's current local provider does not provide service to the tourist zone like Telcel does. However, all of Verizon's competitors AT&T, Sprint and T-Mobile do contract with Telcel (or some provider) that provides 5-bar coverage in this area. In fact, the only major US cell provider that does not service this area is Verizon. This fact has spread like wildfire throughout the tourist zone and is now viral. It is important to understand that the local timeshare operators at Pueblo Bonito tell all their new investor/buyers to make sure that they have AT&T, Sprint or T-Mobile. They tell all the buyers that Verizon has no coverage in the area, regardless of what Verizon tells them and they need to drop Verizon if they want to use their cell phones and Blackberry.

So Americans who spend any time in Cabo return to the US and make plans to drop their Verizon services in favor of, usually, AT&T. I talked to many owners who all said the same thing; drop Verizon and go with someone else, that is what they did. We heard this all over the tourist zone. So Americans who spend 51 weeks in the US are shifting their cell/Blackberry packages to other carriers to make sure they will have good coverage during their timeshare week in Cabo San Lucas. They tell their neighbors, colleagues, co-workers and employees that Verizon's Global coverage is unreliable, people shouldn't count on it anywhere because of their bad experience in Cabo. They take this message back all across the US. If you travel, dump Verizon. Don't trust the Verizon global phones or global services. If you travel, it is unreliable and perhaps dangerous to rely upon Verizon.

Nobody wants to buy a different GSM phone just to go to Cabo, they make the change away from Verizon for all use in the US as well as abroad. Sadly, Verizon has simply failed to keep up with its competition. It is so easy to see other residents getting 5 bars on AT&T while Verizon customers can't send a single text message from the tourist zone. Among the kids in the zone, having Verizon is considered lame, bogus, not cool and kind of **.This is a problem with feasible solutions: Demand that the local CDMA carrier that Verizon currently uses install a signal tower in the rapidly growing tourist zone, one with signal strength and coverage to match the competition. Contract with Telcel to provide GSM service. I bought a Verizon Blackberry Bold to use GSM signals and I could see that the Telcel service was terrific.

Thank you for your consideration and I would like to know whether Verizon plans to address the Cabo Pacific Ocean tourist zone. My wife and I both have Verizon phones, but we are going to Cabo once per year and we'll have to switch both of our accounts back to AT&T if Verizon isn't going to serve the Cabo Pacific tourist zone area.

I took it to the first Verizon to get my information pulled off and it was frozen on the logo screen so they gave me the number for the local LG rep. He told me that he would pick up the phone and try to pull all of my information himself with computer programs and if that did not work, he would send it to San Diego. He said to not go back to that location and that it was unlikely that the phone had crashed because it had too much info. I had not heard anything for several days and left him a message. He sent me text message a few minutes later saying he had dropped my phone back off at Verizon and it didn't work. He said they would give me a new one. I texted him back asking about sending it to San Diego like the had said he would and got no reply. I am very angry at the horrible customer service all around and that valuable information is stuck in my phone. Obviously this Verizon location has employees that know nothing about the phones they sell. Consequence is having no phone, I had to activate my old phone that I replaced because it only worked 80% of the time and I was missing calls, etc. I have been without a working phone for almost a month now.

They were supposed to take it off. Text messages, which I never use. So my bill with all my old service would still be $39.00 a month. I asked about a new cell phone and was sent one out just like the one I already have. I had to contact them again and go around before that matter was settled. And the $10.81 was taken off my bill. I was not told that all these things are charged to you and your account, I was told by a representative. Returning the new cell phone cost $35.00 for rechecking and ordering.

Please explain to me how to contact Verizon unless you talk with someone? In their office, everyone do not have a computer or know how to see or know how to place an order. I am not going to pay this bill that came in the mail today for $93.57. My bill was supposed to be $46.00. I’ve been charged for calling to get information on how to change my old wireless plans. I was asking about a new telephone as an update gift, then some more trump up service that has been added. I do not have a new telephone out of all this mess, only an update bill.

Verizon Wireless and land services is just as bad. I am paying for home phone to call anywhere, anytime without limit and Internet services for $75.00 a month, and wireless service is supposed to be $47.00 out of a budget income, a total of $122.00 at this writing. Before the 11/2010, I was paying $57.00 - $58.00 for wireless and $86.00 for home phone same services. Total of $l144.00. I have friends who use AT&T that has over $3000 roll-over minutes and pay much less a month than I do for all their wireless and home services.

So this why I contacted them, to see if they had a cheaper plan, maybe combine all my services together. And this is what I got today, a higher bill. The home phone is connected to my medical alert services so I am canceled it, too. And Verizon can sue for not paying these bills. I do not care. I had no late payment with them, no disconnection on account, not paying my bills so I do not care. My checks go out every month on the 28th for the 1st of the month bills. Nothing is ever late; my bank can vouch for this.

You need to investigate the companies like Verizon with false wireless plan. I’ve been with Verizon for 16 years after they took over general telephone service. I did not like them then and don’t like them now, after the change of my long distance service from AT&T. And they began to switch me from a new wireless company every other year and a new set of wireless phone they said I could not use. I have all of my old bills and telephones, too.

Many lies later, I still don't have my money of $317 back and now have been told that it could take up to one month. I have had Verizon for many years and was contemplating letting all contracts run its course and switch. But with the original call and the gentleman on the line who helped lower my bill, I decided to stay with Verizon. What a big mistake! I have a netbook I purchased from them that I can't use.

I have a line that is not in service and paying $60 a month but warranty contract I can use—and they continue to ask for money for services they clearly can't provide. Stay away from Verizon and run as fast as you can. They want your money but don't want to provide you with honest service. I am out $317 before Christmas. Paying for a line I can't use but if cancel I would have to pay a cancellation fee. Have a computer I can use. Any of the stress of so many lies has been a toll on my health.

My attempts to contact Chris ** however, we no longer successful, he never called back. Some of the representatives I talked to in the last 6 months ranged from assuring me my price quote was correct and that my bills will be corrected, others claiming that they could not figure out how the quote was generated. It has been over 6 months now that I am trying to straighten out my bills with Verizon without a resolution. In addition to billing me more than what I was originally quoted and agreed to pay. On November 2010, Verizon downgraded my Internet service to a slower speed without my authorization or consent. Further, Verizon removed $15 monthly customer satisfaction credit that Chris ** gave me and which was supposed to stay on my account until May 12, 2012. On 12/23/2010, when I called to complain about these two issues and continued incorrect billing, senior representative Keith said she could not help me with anything. When I pointed to her that I agreed to a different package of services and a different price, she said she could not offer me those and that my prices and services will stand.

The bottom line, Verizon lured me in into signing a 2-year contract by quoting me $119.98+tax price for the package of services I selected but now Verizon is refusing to honor that price and charges me a lot more than I agreed to pay. They also changed my package of services without my consent to a slower internet plan and now want to charge me more for my original 1.5-3 Mbps internet plan. I would appreciate if you can help me with this situation.

They explained that the amount included the current month due plus an additional month. They explained that this is a common practice when a plan is upgraded, to cover any future delinquent payments. When I voiced my disagreement by stating that I was a current customer, been a customer for a couple years and have never been late on any payments and that it didn't make any sense, I was told that it was in the 'terms of agreement' of the contract that I signed and that I should have read it. First of all, I did not sign anything with the 'terms of agreement' at the time of purchase. The only items that received my signature were the receipts from the purchases and plan upgrades for the 3 phones. Second, the store rep did not mention anything about being charged an additional month when upgrading service. Third, Verizon sends me the $150 rebate, then they take it back by charging additional month's worth of usage that I haven't even utilized.

When I asked when would this additional month be credited to my account, they said that I would receive it when my contract was up and I decided to leave Verizon. So I asked what would be the outcome if I never left Verizon, they couldn't (or wouldn't) give me a straight answer that made any sense. From what I see, Verizon sells phones as 'free with rebate' in order to produce sales and then they take the money back by charging this additional month's worth of charges. There is definitely something wrong with this picture and I don't believe I should pay an additional month of charges. Where's the incentive to upgrade? All I see is a penalty for upgrading. Once again, the golden rule applies --"nothing is ever free"!

They prorate your allowance and credit you back on the next bill for the time the account is disconnected. I wasn't aware of this. I watch my usage closely through the connection application they provide called VZAccess Manager. Every time one connects, it displays the amount used. I watch it closely as to not go over the 5120 allowance. In my Oct-Nov 2010 bill, I was credited $5.81 for the couple days it was disconnected. But without my knowledge or communication from Verizon, my allowance dropped to 4625mb. However, I used 4877mb and was charged a coverage of $63.00. Almost a full month charge for overage because they prorated the allowance. The following month, the allowance dropped to 3926, but I used 4575 thinking I was safe under the 5120 normal allowance. This month my overage charge is $162.50.

Here's the real kicker. After calling in to talk about this, the regular rep just repeated the company line and would not budge. I asked to speak to a supervisor. I got Tamara, ID **. She also simply repeated the company line and would not budge. I wanted 1 simple question answered and it took her a long time to get off script and attempt to answer it. My question is how was I to know what my allowance is? Tamara's answer is that it is available in the MyVerizon account information, not in the VZAccess Manager. I never registered for the optional MyVerizon account info. I never had a chance to see what my allowance was these months.

This allowance needs to be included in the VZAccess Manager, or they need to make it mandatory to sign up for a MyVerizon account before you can use your account. In my case, I never had access to the information where they changed my allowance and caused such extreme overage charges. A manager is supposed to be calling me back sometime by the end of the day, according to Tamara. Of course, when I asked her what number the manager was going to call me on, she first suggested the Verizon data plan number. It is a data plan, not a cell phone. There is no way to pick this up. Then she suggested the work number. I'm at home. I gave her my home number. Then in signing off, she giggles on the phone wishing me Happy Holidays. It was insulting. If the manager calls, I'm requesting the manager listen to the recorded call and reprimand Tamara for the insult. I don't expect it will happen.

The bottom line is Verizon Wireless data plans have an adjustable allowance of usage and no confirmed way a customer can verify how much they can use. When going over, they charge a very high overage fee. While they charge $0.25 per mb, Sprint only charges $0.05 per mb. I have one of their plans also since I need all the bandwidth I can get. Over $225 in overages in 2 months because their system does not provide a way to know what the allowance is for any month without signing up for an optional account on their website and checking it regularly. It is not a fair business practice.

During a call to review my bill (again, I had exceeded the plan limit), I was notified that a new plan of 10GB was available for $199 (and had been available for months) which would have more than covered my overages. Verizon upgraded my plan but refused to do so retroactively despite the fact that there was a failure on the part of Verizon to make their customers aware of alternative plan options.

I called Verizon again today (12/21) because I saw that the same plan that I was paying $199 was being offered for $80 and had been for months. Again, Verizon refused to credit my account the $120 that I had been paying above the advertised rate for broadband service only saying that it was my responsibility to contact Verizon to get any applicable plan updates. Apparently, Verizon is a communications carrier that doesn't know how to communicate!

I dropped all those extras and my bills continued to be over 100.00 and more! This was for basic cell phone only 500 minutes limit. My last bill (12/10/10) from Verizon was $251.62 and I was shocked, so I called them and found out that they never cancelled all the extras I was paying for like wireless and the phone extras like GPS and instant messaging! I was so upset that a company of this size would make such an error that I hung up on them and felt helpless against such a giant corporation. They continue to harass me with past due bills in that amount and I refuse to pay them and I have not used their cell phone since 12/11/10! I want them to cease bothering me and I will let it go at that.

I have disputed this item on several occasions with the credit bureaus. However, it still remains. Verizon Wireless sent this bill to Diversified Consultants. I provided a written dispute to DC requesting the information that I had been requesting before. Verizon Wireless did not provide that information, instead they switched to another collection agency.

I have talked with Equifax and asked how Verizon Wireless could possibly verify this bill. I was told that they did verify the information. I was told the verification process consists of Equifax speaking with the company, and if the company says that it's my bill, then it is my bill. I had another account with VW during the time of the takeover and fell behind in payments.

VW gave me a deal. However, when trying to restart my service, the bill that can't be verified kept me from being able to get my cell phone turned back on for the other account. Also, they closed the account. They added $600.00 and refuse to even dispute the charges that I tried to dispute, which included charges for 1 day of service for $90.00. So now, I have two accounts from Verizon on my credit file and I am still continuing to dispute. I would like to file suit against Verizon Wireless.

I would spend hours on the phone talking to people with bad accents all around the world who could often neither resolve the problem or answer the question. There was no one from Verizon were I could talk to eye to eye, only long distance with no resolution or answers. I finally went back to my prior company Bright House and I am trying to pay the nearly $750.00 charged by Verizon and DirecTV for stopping before the end of the contract service. Six months of bad service and Credit collectors daily calls Verizon is as bad as DirecTV.

On 12/11/10, we received a letter from a collection agency for $6.00. Not only was this notice prior to the 90 day hold on our account that was verbalized to us, we have not cashed the $26.00 check from Verizon. We offered to send this check back in exchange for the removal of this collection from our credit report. In all actuality, Verizon owes me for overcharges due to the continual charges for 2 internet security services which were not ordered and canceled on several occasions.

What this boils down to is Verizon sent me a reimbursement check for $26.00 yet sent me to collections for $6.00 and they will not remove the credit report mark for a total owing of $6.00. Verizon's name is on my reimbursement check as well as on my $6.00 collection referral notice. No other company name is mentioned. This is an injustice that is worthy of investigation for bad business practices. Please intervene on my behalf. It took an hour and a half discussion with Verizon for no resolution to be reached between Clay and myself. Yet Clay will not allow this call to go to his superiors.

So I called from my work phone and finally got through. When I asked about the charges, they gave me multiple reasons why they were so high, all of which were reasons I would have to pay these charges. Even when I told them the device had been unplugged from the computer for over three weeks and only used three times only to check and delete emails, they told me something about being able to bill for charges of 90 days past from the towers and that there was some sort of file sharing going on and that every time I access the Internet that this was causing all these charges. They argued with me when I told them I didn't buy into that and I felt there was an issue with false billing.

They connected me with the fraud department, which does not have a team to investigate data charges. They suggested that I have my computer scanned. I ultimately had my services suspended for five days and the very next day, have charges on the usage spreadsheet from the same day I had the service suspended.

They have given me many different reasons for all the charges, but when I visited a website that posts complaints, there were several that had the same issue. The device was disconnected from the computer and still accruing charges. Also, one statement on that website was from a former Verizon employee which stated he knew from his experience working at Verizon that they had a program, and he gave the name of that program that posted these usages in real time and that the information I was given about the charges were not posted in real time, but just whenever they stream in. The real clincher was when I had charges to my service even after they suspended it and they told me I wouldn't have any charges from what was there at the time of suspension.

I am a 60 year old woman with a very limited income. I don't make many calls. I don't like being forced to take and accept a service I did not sign up for that is horrible and not customer service friendly. Verizon's attitude is "You will keep this horrible service that drops your infrequent calls all the time, and pay us what we say you owe, whether it is true or not, because we own you!" I hate this. I called three times to Verizon tonight before I muddled through the way to talk to a real person. This is consumer blackmail and this is consumer abuse. I don't want Verizon. I never signed a contract with them. I've already had a lot of problems with them and never wanted to have them as a service provider.

When my mentally challenged adult son moved, I turned in his Verizon TV equipment and it took me more than 69 calls to Verizon before they finally said, "Yes, you turned in the equipment, you don't owe us anything and we will stop destroying your credit." 69 calls. No, I don't want anything to do with that horrible company ever again. And now I'm stuck with their underhanded billing methods until my old Alltel contract runs out in April. I think they are intentionally dropping my calls now to make me get another phone so they can make me sign up for another contract. That will never happen. I'll go without a phone before I ever sign a contract with Verizon.

I was told that we would need to install the new modem on Friday morning to prepare for the upgrade which would begin on Friday afternoon, June 25th. I was also told that it would only take a few minutes for the upgrade to complete so we should not notice a disruption to our internet service. By Thursday evening, June 24th, we had not received our new modem and our internet connection was not working so I phoned your technical assistance group to find out what the problem was. I was told that the upgrade had been started early and that our internet would be down until 6 pm Friday evening, June 25th. I asked to speak to a supervisor and was transferred to a gentleman by the name of Marvin and I think he said he was in your North Carolina office.

He told me that what I had been told was accurate, our upgrade started early and he told me that we would receive the new modem Friday morning and assured me not to be concerned and that we would have our internet back up by 6 pm Friday evening. On Friday, June 25th at 6:00 pm, we still had not received our modem so I phoned the technical assistance group once again to find out what was going on. I was told that they did not know why I had not received the modem so I requested that they check further to see when it had gone out and if they could please track the package.

After tracking the modem through UPS, they told me it would not be here until Monday, June 28th. I asked to speak with a supervisor and was once again transferred to Marvin. Marvin told me the modem had just been sent out that day and I would not receive it until Monday and told me that if I wanted it faster I would have to call UPS myself. I asked him why he told me the night before that I would receive the modem on Friday morning when it hadn't even gone out yet. He did not have an answer for me. He gave me the tracking number and phone number for UPS. I requested that he call them to expedite the package but he refused. I asked for Marvin's supervisor and was told that he was not in, but his name was Jeff. I asked for the name of the CEO and he said he could not give it to me. I asked for an address to send a complaint letter and he told me that Verizon does not accept complaint letters so I hung up. I then called UPS and they told me there was nothing they could do to get it here faster.

On Monday, June 28th around 6 pm I called technical support as the modem had still not been delivered by UPS. I spoke with Kinesha who told me that the modem had not been sent yet and then a few minutes later she told me that it had been sent but the wrong one was sent. I was shocked and in disbelief, I asked her what I would need to do to get the correct modem sent to me overnight. She told me that she would have to transfer me to the sales team. After sitting on hold for 20 more minutes I finally spoke with someone in sales and they told me that I needed to speak to someone in the service department and transferred me once again. I finally got connected to Lydia who told me that the correct modem had been sent and that it was scheduled to be there by 7pm that night.

She told me that as soon as the modem arrives to hook it up and we should immediately have our internet up and running. She also gave us a five-day credit for the time that our internet was unavailable. The package arrived from UPS shortly before 7pm and we hooked it up and to our surprise it would not work. I then called technical assistance who informed me that the entire state of Oregon did not have internet service due to an outage. I explained to this person everything that has taken place since last week and that I didn't think we were part of the outage because we have a friend nearby that has Verizon and their internet was working just fine. I was told that it was in fact an outage and service would be restored by 6pm Tuesday, June 29th. I asked to speak to a supervisor and was told she was helping another customer and would have to call me back.

I decided that I would call technical assistance again to see if I would get the same answer from another person and yes indeed I did. After tearfully explaining to my husband that no one would listen to what I was saying and wouldn't take the time to research the issue further, I decided to wait patiently until the next day to see if our internet would be up and running. On Tuesday, June 29th at 1:00 pm I called technical assistance again to plead with them to check our line to see if we are actually part of the outage as I did not believe that we were. That is when my call was answered by a thorough, knowledgeable and customer service oriented person by the name of Michael **. He did an amazing job that no one else in the last six days could do. He actually did his job.

He listened to me and realized what I was saying about our line recently being upgraded and having a new modem meant that there was something wrong with something somewhere. He tested our line and then asked me if we were near a particular town in Oregon that had the outage (I can't remember the name of the town). When I told him we were nowhere near that town he said that we could not be part of the outage and explained that there was probably something else wrong like I had been saying all along. He walked through several different steps with me to check the phone line and modem and discovered that the modem was not synchronized with Verizon's head office.

He walked me through the steps to fix the problem and he was able to completely resolve the issues and get our internet working again. Michael should receive an award for his customer service. He actually did his job and followed through until the issues were resolved. Please take the time to commend him for his excellent customer service. It was apparent to me that the other technicians didn't want to bother themselves with solving the problem. I cannot tell you how frustrating it was to experience the lack of understanding, compassion, downright disregard and incompetence that your employees had toward me and this situation, with the exception of Michael. Had I known in advance that this fiasco was going to happen when upgrading our DSL, we would not have done it. If we didn't have limited service providers in the rural area in which we live we would definitely cancel our service with your company. We will definitely be telling everyone we know that they should never do business with your company.

I appreciate the fact that Lydia gave us a five-day credit for the period of time our internet was unavailable however, I don't feel this is adequate considering the hours I have spent on the phone trying to resolve all of these issues not to mention the inconvenience by not having access to the internet. I never received the 5-day credit I was told that I would be given for the time our internet was down. I think it's terrible that a company can get away with treating people like this and to have the CEO not even respond is even worse.

I will never do business with this company again. Our son works from our home and internet access is an integral part of his business. I can't put a monetary price on the economic damages, but it definitely had a negative impact on his business. When I told this to one of the reps with the Verizon, he told me to go to my neighbor's house and use their internet service to do my work. Horrible horrible service!

All of this good will has now been drastically diminished due to the dishonest and shoddy service that was provided by your staff at the West Farms location. I feel like I was taken advantage of by a fast talking sales pitch by Fareed ****, your manager and the rest of the staff as well. Here is my story. My contract was due for a renewal. I have three phone lines from Verizon so I decided to go to the Verizon store and review options. One of the phone lines needed a new phone as well. I also wanted to add another line for my niece. This would have increased the total number of lines on my account to 4. So I walked in to the Verizon store and was unceremoniously handed over to Fareed.

I explained that I wanted to first, extend my contract to possibly one year or maybe two years depending on the scenario that was offered. Second, to add a new line to my plan with a new phone if possible for my niece since she was planning being in college in the area for about 14 months. Third, get one new phone for one of the existing phone lines for my mom since her phone was not holding a charge. Fourth, keep the phones that I had for 860-****. So Fareed somehow managed to convince me to extend my plan by two years and adding on a new line by getting two new phones. The way he explained it to me was we can add a new line on a month-to-month basis.

I can get two new phones and assign any phone lines to them. These phones have a $50 rebate which will be sent to you in the mail as a debit card. This is the best way he can help me and he will do everything to make my experience as pleasant as possible. I clearly told him that the new line that I wanted added was supposed to be for month-to-month terms. I did not want to have a new line added for a prolonged period of time since we needed that for only one year or so.

During this entire transaction, he never mentioned that if I came back even after 5 minutes of the transaction being completed, I would have to pay a $70 restocking fee for each phone. He never mentioned that for the rebate, I will also have to send in the UPC from the phone box. At the store, we decided to first, port my old phone equipment, the one that I had for 860-**** for my mom. She is a very light user and she was not going to need a new phone. Second, get one new set for 860-****. This was the primary line and I was going to use the new phone for myself. Third, get a new phone for the additional line. This was the line that was supposed to be on a month-to-month basis. I came home and decided to check up on the phones before handing them over to my niece and mom.

I quickly realized that my mom's phone, the old one that was previously associated with the line ending in **** was not working. It was not able to receive phone calls. After calling the technical support and working through the issues of the phones for more than one hour, it became apparent that my phone, the old one that I had for 860-**** was not working anymore. This was my old phone that I had decided to port for my mom since she was a light user. I then decided to port the phone back to my line **** since I have a company phone. The phone was basically not working at that time. I spent a considerable amount of time with the technical support and they were unable to get the phone working. All of this transpired on Saturday and I had to travel out of the country the following Monday.

Needless to say, I was getting alarmed since the phones had gone haywire and my family would have no way of getting in touch with me so much for America's most reliable network. We do not have a landline at home and the cell phones are our only way to ensure uninterrupted communication within the family. The next day, on Sunday, I decided to go back to the store and decided to get the problem resolved. At the store, I met a lady with whom I regurgitated my whole predicament. She listened patiently for about 30 minutes and then she went back to the office, came out, and told me that the phone that was not working, my old phone, was basically toasted and that it had been sent to phone heaven for good. She also blamed the phone for being old and out of date. Wow! I said should we start blaming old people for dying since they are old as well.

I calmly told her that the phone was working perfectly before Fareed ported the phones. All of my protests fell on deaf ears. She kept on insisting that it was not the fault of Verizon that the phone was dead, it is basically her attitude that ****, I guess. That phone was working flawlessly before we reassigned it to the line for my mom. I tried to convince her that it was not my fault that the phone had stopped working and asked what can be done to resolve this. All I got were cold words of comfort stating that it was not Verizon's fault that the phone had died and was not functional at this time. Now I was getting a little upset and somewhat irritated that after all this time, even my own phone was not working.

My temperature and blood pressure were rising. She ushered in the manager and I again regurgitated my whole story to him. I should have just recorded the story and hit replay. He basically told me that he could not do anything to make the situation any better and that it was not his fault that the phone died while being moved from one line to another.

At that point, I decided to rescind my contract that I had renewed the day before and return the two new phones. I told him to return the account and the phones to the same status as it had been before I was snared shamelessly by Fareed. He told me that he can do that. However, there was a $70.00 restocking fee associated with each phone. I politely told him that when I had talked to Fareed the previous day, I was not made aware of the restocking fee. However, the manager was very firm about charging me the restocking fee even though I had come back with the stickers still on the phones in under 24 hours. He kept on rambling about the contract and that it was not up to him to make that amend. He also told me that it was my fault that I had not read the excruciatingly long sales receipt that had been printed which had all of the nefarious details. Now this scenario infuriated me even more.

So in essence, if I decided to discontinue my service with Verizon, here is what would have happened. First, I would have had to pay a $140.00 restocking fee for both phones that were deceptively sold to me. Second, my phone, the one that I had for **** which was working flawlessly before the switch was not working. So thanks to Verizon and Fareed, In essence, I would have been at a loss of a significant sum of money and a phone as well. Bravo! I said now Verizon can **** me even more. After much thinking and persuasion, your manager convinced me that the best thing for me was to get one new phone in lieu of the one that died and keep my the other two phones that he was adamant about charging me a restocking fee in case I chose to walk away from my contract.

At that point, I realized that basically Verizon had me by the throat and the only plausible option was to go ahead with what he was suggesting. As he was looking at my contract, he told me that the additional line that I wanted for a short-term month-to-month basis was actually contracted for two years. I politely told him that Fareed had told me that the line was going to be on month-to-month terms. As he was looking through my contract, a thin wry smile spread on his face as if acknowledging the funny process that Fareed had done. It was as if he was comprehending what his pro had done. I think he was even mentally patting Fareed on his back. So we decided to first, keep the contract for 2 years. Second, get a new phone for my mom. Third, keep the two phones that I had gotten from Fareed for which his manager was adamant about charging me a restocking fee in case I decided to return the items.

Anyway, after another 45 minutes of typing away at the computer, the deal was done. I was forced to keep my line and buy a new phone for $10 which by the way I saw as free on the internet a few days later. It gets even more interesting when Fareed told me that all I had to do was to send in the phone receipts for a $50 rebate which I promptly did after his manager strong-armed me into staying with Verizon. I got a card back after 3 weeks that asked for the UPC or proof of purchase. This was something that both Fareed and his manager conveniently forgot to mention. I guess they had done the sale so who cares if I have to figure things out on my own. I must have spent more than 6-7 hours for all of this whole predicament and I must say that I feel like I was taken advantage of and cheated.

The manager could have easily defused the whole situation by saying I can take care of the restocking fee or made any other accommodation, however he refused to not only do that but managed to sell me a phone for $10 which was actually free as I saw on the internet a few days later. I feel like I was cheated and taken advantage of by Fareed and his manager. You might be patting them on their backs and giving them sloppy kisses for all the great sales that they are doing.

However, I wanted to let you know that due to this excruciatingly painful and downright dishonest experience, I am counting down the days when I will be able to break free from the shackles of Verizon. I will rather let mangy ferrets with monkey AIDS gnaw on my fingers before I renew my contract with Verizon ever again. You might be having a snug smile on your face since your company is growing and one aggrieved customer might be worth the restocking fee. I, for one, will try my best to let, as many people know about the shoddy, dishonest and despicable behavior of some of your employees. Even if I manage to convince one more person to leave Verizon, I will consider that I win for myself and die in peace.

As I stated earlier, all your manager had to do was to make an accommodation and not make me feel like I had no choice but to stay with Verizon for 2 years. He chose not to. I guess I am nothing but one disgruntled customer and it might not have that much of an effect on Verizon's bottom line. My loss to Verizon is probably like someone taking three grains of sand from the beach you probably do not even think of me as an individual. I feel deeply hurt and cheated by all of this experience even more so because I had been a loyal customer for more than 10 years. Your team had the opportunity to translate that into another 10 years and they chose not to. They not only chose 2 years over a lifetime of commitment but left an extremely bad taste in my mouth.

Since I feel so upset, angry and taken advantage of, I took the time to write this to. It did take a chunk of my life and I thought about not doing this since Verizon will be sucking more time from my life and I really do not want to dedicate any more time to a company that is dishonest and takes advantage of people. A company that is growing by cheating people and uses loose lips to make a fast talk. A company that has associates that is no better than used car sales people. I will try and send this to as many internet sites that will listen, as many newspapers that will publish my letter and as many news outlets that will air my views you know at the end of the day no one might listen to me and I am at peace with that. However I do know that what comes around goes around. Karma has a strange way of settling with such situations.

So all those smug smiles and high five-ing that is going on might go on but at what cost. How can you and your associates go to sleep and look at yourselves in the mirror and are the values that you are imparting on the next generation? I am expecting you do the following, first, you will call the store to get the version of the story from your dishonest associates. They will put more spin on it than an engine revving at 9000 rpm. They will come out looking like the model employees. They will then claim and eventually feign ignorance about what they missed. They will actually make famous propagandists look like saints by their spin that they put on the story.

Second, they will become ambiguous which is one of the major techniques of spin. They will incorporate unclear phrasing that can make the exact meaning hard to pin down which is useful when answering questions about a subject that you don't want to address. They will also selectively present facts and quotes that support their position. Third, you will try to reach out to me, maybe, and offer me some dear customer type CYA letter and shrug your shoulders and walk on and about your business.

I have informed my family, friends, co-workers and now you of my experiences and that's just about all I can do, I'm not anybody important but I hope that you can do more. I'm hoping that you can use my feedback to ensure that other people that try Verizon have fond memories, instead of disappointing ones. That is it in a nutshell. I hope your family and you have the most joyous of seasons and holidays.

So I called Verizon Wireless again with this problem and they are again going to send me another refurbished phone. But this time, according to Verizon Wireless, it’s an upgraded version. I asked Verizon Wireless to send me a new phone instead of refurbished phone because my bad previous experience with refurbished phones, and Verizon Wireless said that I only have choice of receiving the refurbished phone or not getting any replacement phone. I am engaging in international and local business where I constantly receive phone calls day and night. Because of this problem with the phone, I can't receive or make call out and it's affecting my business and my personal everyday normal routines.

The T1 data was installed on January 27 and I transferred my server to this line. At this moment, I called Broadview to disconnect the other T1 data and now they changed their mind and would not let me get out of the contract! So besides paying Broadview $699 for a data T1, now I have to pay Verizon $399 for the same. But since I understand it is not Verizon problem, I decided to keep both until the end of the Broadview contract. While I was trying the Verizon T1 data line with the server, I found out it was too slow. I did a troubleshoot but they found nothing. So, even though I was willing to deal with this situation, it was not working as I needed. Seems like 1 meg is not enough, I probably need 4. The one that I currently have with Broadview is 3 meg.

In the meantime, I was waiting for Verizon to adjust the bill since they were charging me for the PRI that it was never connected and by February I was already owing $2,000! After going back and forth with Christina, there was an adjustment done and I was supposed to wait for the bill to see the adjustment and pay what it was owed. Before I got the bill, on a Thursday, I got to the office and the data T1 was disconnected. My assistant called to fix this problem and the lady from Verizon told her that the problem could not be fixed until Monday because Friday was a holiday and there were not techs around. In the meantime, my whole office had to stop working because we had no access to the server. I had to urgently get my tech to fix this problem and switch everything back to the Broadview T1 data line.

As you can see, something that was proposed to me in order to save money, ended up being a great headache and made me incur more money on top of what I am already paying to Broadview. Not only I had to spend money for the tech to install the PRI that was not compatible, the tech to switch back and forth the server from Broadview to Verizon and from Verizon to Broadview, but on top of that Verizon is asking to pay $1,969 for something that was not useful! I would appreciate if something can be done for the inconvenience. I do understand that I did use the services for the Data T1 even though they were not what I expected, so I understand if I need to pay for that. But the billing cycle should start on January 27 when the line was installed and end on April 19, when it was cancelled. I also was promised a $500 gift card from Christy which I think it should be taken into consideration.

I had used Verizon in my previous office and I have been a Verizon wireless client for a long time. I never had any problems with your company, that is why this whole situation came as a surprise. I am still willing to switch everything to Verizon as soon as my contract with Broadview ends at the end of the year, but I need to fix this issue first and know that I can upgrade my data T1 to 4 meg.

Thanks in advance for all your help on this matter.

In addition, there should not be a reason to charge early termination fee of $179.00 on 09/08/2010 when we have been customer of Verizon for over 3 years (they claim that since we canceled the MLB package in August 2010, there is another year contract). I have been trying to explain this situation to several customer service operators and a supervisor. But all agree to their system's report and nobody can remove those unfair charges. I hope you can help us to contact someone in Verizon to understand our point of view. We should not pay for charges we have not incurred.

When I received the bill, I noticed this was not the case. This is just ludicrous. Why would I get such a plan when I knew that I would be making calls outside of my local area? She reassured me that I was getting a plan to whereas there would be no additional charges outside of the ordinary charges (taxes); however, this was not the case. I tried to contact Verizon on several occasions but I was unsuccessful. I waited 30-45 minutes for a supervisor to no avail. Both times I was told to call back five days later. This is very unprofessional and very poor customer service.

As soon as I received the bill, I acted on this huge error regarding my bill. I keep getting put off and now the bill is due. I have dealt with several phone companies regarding residential plans (Britehouse, Sprint, etc.). I have never in my life had this problem. Now bill is due any day now and no one can come to a reasonable solution at the fact that the representative selected the wrong services package. I have never been late on my phone bills and have a excellent credit history. I will not let Verizon ruin it due to their mistake. Perhaps the representative chose the wrong service package. If there was a mistake, I understand we're all human and I forgive the representative.

All I ask is to listen to the recorded conversation between us as Verizon tells you when you call that the conversation will be recorded. Personally, I have never heard of this type of plan on a residential phone to whereas you will be charged minutes for selecting a flat rate plan (unlimited plan).Your cooperation will be greatly appreciated regarding this mishap. Thank you.

The(phone)or as Mr. ** states, "not phones per se, but advanced devices that happen to make calls", is the Droid X. This problem started Nov. 1, 2010 and I see where Verizon is now selling a "Global Droid" designed to work in other world markets. Had I known this when I purchased the phone, I would not have bought it since my Mediterranean cruise had been scheduled for over a year.

A previous Verizon employee I spoke to, Ms. ** told me I should have shut the phone off if I couldn't get any calls to go through. One of the premier features of the phone was it's advanced camera, should I have not taken pictures with the phone? I cannot understand why they think I should have to pay for services they did not or could not supply. I had to pay $45.00 for services that were not supplied nor advised that I would not be able to use a device that was disguised as a phone. I am retired and cannot afford to pay Verizon for something it does not supply. My budget has been damaged.

So, I was without a phone . They played me around and around, with different customer service people saying nothing they could do about it, cause I wasn't on her account, until I started to threat them with court for assistance to theft. Then they magically had my phone back to my account. Third, my payment plan was set up and everything is okay, and I make my payments. My phone was turned off. It took me another week to get it back on.

They said it was a typographical error. I originally had 350, but I was set for 150. Then I was okay after all of that. I received my bill and they charged me 45 more days, for them turning the phones back on. When I called, they said all they could do was credit me $30 back for two lines. Even though it was their mistake that they were turned off in the first place.

It put me into more debt trying, when I am trying to catch up on everything. If I knew I didn't have two months like I was told, I would have never gotten smart phones. It was a hassle, not to mention the time and have had to spend on the phone with them getting my phones back on and working, for a problem they created. They still charge me the whole amount, even I didn't use them.

After talking to them and making sure nothing would happen unless I purchased a new phone, I agreed to their offer. The representative then said they were placing the 500 bonus minutes on my account and this was strange so I asked her if this would add a year to my contract and she said that it would not, then the conversation ended. Because I was having trouble paying my bill for the entire duration of my service in 2010, I ended up canceling my contract in early September, 2010, which is when a VW representative told me my contract should be over. I tried canceling my contract in August, but I ran into trouble because they said I would have to pay an early cancellation fee of $175 and I called up VW and found out that when they called me in May, they did extend my contract by one year.

So, they consistently lied to me when they called me up and had me unknowingly sign a contract. I tried to get it cleared up because obviously, it was a mistake made by VW. But when I called them up, I was denied and I was forced to complain through the Better Business Bureau. When I filed a complaint through the BBB, I practically hit a brick wall because VW would only answer questions they wanted to and absolutely refused to admit that there was any possibility that a mistake on their part could have happened. I asked multiple times about the phone upgrade at the two year price and they never said a single thing about it until I spoke to their representative, Melissa ***, over the phone, which is when she stated that I was always eligible for such an upgrade, even though the VW website said I was not eligible for an upgrade until January, 2011.

She said they never commented on that because it had nothing to do with my complaint or the contract that I supposedly agreed to. When I asked her if she ever asked the representative who spoke with me if, at the time around my call, she remembers making any mistakes like what I was complaining about and Melissa said VW didn't need to because the rep would not remember my specific call. I then told her I was not asking about the specific call because I also have been in sales and I know if someone gets something wrong, it is usually not just once, but at least a couple times over a short period of time and when they find out they are wrong they fix their sales tactics and remember that they said the incorrect information. Melissa then told me that it would not help out anyone because the rep would not remember my specific call. I then reiterated that I was not speaking about my specific call and that I was asking about a region in time and she said it would be useless because the rep would not remember my specific call. There were multiple things that we spoke of that played out like this.

Looking back, it is clear to me that this is a tactic that they are using to make people complaining give up and give them whatever money they ask for. What they are doing is only answering specific questions and refusing to answer others that may show where they were at fault. The only responses Melissa ever wrote down dealt with how I never cancelled the contract. I find this strange how a company can lie to you and if you never tell them you don't agree to the contract that you never knew existed, then you are bound to the contract.

Anyways, Melissa told me part way through the phone conversation that they were willing to drop the termination fee by 50%, then after another fifteen minutes, they were willing to drop it by 70% and she said that was their final offer. I said I would never accept this offer because I never agreed to their contract, which was basically that they would give me 500 bonus minutes and I would agree to pay them $80 a month for another 12 months.

This is strange because I never once went over my allotted minute usage per month, except when I was only paying $40 or so a month for unlimited internet on my Blackberry and all phone calls were 50 cents a minute. Some strange things that I remembered when I looked them up in November are as follows:

I was consistently one to two months behind on payments from January, 2010 until August, 2010, when they finally suspended my service. I am wondering why they would want to extend service to someone who was so bad at paying their phone bill. I received a bunch of e-mails with the same subject, which is as follows: "Important Information Regarding Your Verizon Wireless Account." Seven of these dealt with me owing over $150 and the other two stated that a change happened in the status of my account. The dates of the seven were: (all in 2010) Jan. 28, Feb. 27, March 29, May 1, May 29, June 27, and July 29. A week after the July 29th e-mail, my VW phone service was suspended.

The dates of the other two e-mails are as follows: Feb. 3 and May 27. I didn't extend my service on Feb. 3rd, so I didn't know what that was for, so I was under the assumption that on May 27th and Feb. 3rd that VW was trying to tell me that they were going to suspend my service. Both of these two types of e-mails had a very similar layout, and the difference between them was just that one asked for money and the other said a change had been made to the service. I had also received three other e-mails dated April 5, May 6, and July 5 with the subject, "Urgent: Your Past Due Verizon Wireless Account," stating that the past due amount had to be paid immediately or my service was to be interrupted. This evidence that any normal company would not want to keep a bad customer past the contract end date.

As a landlord, I would not want to keep a person who was consistently two months behind on rent and I would not dare sign a new contract with them. That is just asking for trouble. On Nov. 15th, I supposedly was sent a letter from VW dealing with a "new offer," but I have not received this. I was waiting to receive this until I responded through the BBB again, but 14 days passed and now the case is assumed closed. As soon as I could, I contacted VW and BBB telling them I did not want the complaint closed as it has not been resolved. The BBB has yet to re-open the case.

So, to sum everything up, I was contacted by VW and was misled and told lies in order to unknowingly sign a contract. VW denies that there could have been any mistake made. Before and after this, I was have a lot of trouble making payments, showing that I am not the type of customer they would want signed on for an additional year. VW only answered questions they acknowledged to this specific incident and absolutely refused to acknowledge the existence of the other questions.

I never knew that I had entered into a contract that extended my contract until I tried to cancel my service. Now VW is hounding me for the early termination fee for a contract I never signed and has sent it to collections and their automated phone service is calling me telling me I need to call them. VW still refuses to admit that any mistake could have been made on their part and because I didn't record my phone conversation, I have no evidence that VW made a mistake. And, as we all know, employees of big companies and companies themselves, can never, ever make a mistake.

I immediately called Verizon Wireless and was told he indeed needed to be added as an account manager to make payment arrangements. But, they would not explain to me how he had already been able to make account changes without my approval, consent, or before being added as an account manager. He made one $200 payment and skipped town, leaving me with the bill.

I phoned Verizon Wireless to have the account transferred to his name and was told I couldn't. He would have to approve the transfer. This was my account to begin with and they allowed him to make changes as an account manager, prior to being added as one but would not let me make a change in responsibility without his approval?

Since then my phone has been turned off by Verizon Wireless and I now have a nearly $1200 bill. I have been trying to work with Verizon Wireless to make payments, but want to know how and why they allowed him to change my account before being added an account manager and why, if my past due balance was $600+, the new balance is nearly $1200. They have declined any responsibility in allowing him to make such changes, refuse to make any account adjustments for their mistake, and have yet to explain the amount due.

When I call back, I get the same song and dance again, again, again and spend countless hours on the phone trying to resolve the issues. Last week, I received a bill for $7,056.76 that I have no clue about. When I have contacted Verizon they can't find it. Please Verizon tell me how to fix this!

I finally got the new version to work by going on someone else' s WiFi and re-downloading the new software, and called and had a tech go over it with me. Now, however, I have to re-install the new software to get it to work each time I switch from WiFi and try to go back to their mobile broadband.

On October 6, 2010, I called Verizon and listened to the automated system which stated that our current account balance was zero. I then spoke to Amanda (Employee #4626) to inquire about the charges. I explained that we had cancelled our service effective July 10, 2010. Amanda confirmed that our account had been closed effective July 10, 2010, and that the charge for $29.99 was billed after the date our account was closed.

She said, she would reverse the charges pending the approval of a supervisor. She explained that if there were any issues, we would receive a call from someone within three days. I confirmed that my current phone number was on file and asked Amanda to notate that I had called. Amanda stated that she would make the notation. On December 4, 2010, I received a letter from EOS CCA Collection Agency giving us notice that our account has been placed in collection. I called Verizon and listened to the automated system which stated that our account balance was zero.

I spoke to Christina (Employee #***** and she stated that I could now only speak to Verizon Financial Services at ** or the collection agency about my account as it had been forwarded to collections. I confirmed that Christina had my current phone number on file and asked her to notate that I had called. She stated that she would. At this point, our account has been turned over to a collection agency and I cannot get anyone from Verizon to speak to us about our bill! Do not conduct business with Verizon!

My accounts were suspended for no reason. Someone switched my account from residential to business for no reason and it complicated issues even more. They'll fix something and the next morning the same problem comes up. I kept calling and the saga continued. Folders from my email disappeared. The higher technical support kept messing more and more including my Mac mail that included also my Gmail account. I spoke with supervisors who did not do anything to help and resolve the problem. Supervisors who said they will call back and didn't. Supervisors that misinformed me and 1 that outwardly lied to me. I have spent close to 30 hours by now between being on hold, talking to incompetent people, waiting for people to hold.

The thing that aggravated this even more is that I had to spend a great my part of my vacation time trying to resolve this problem. I get paid almost $40 dollars an hour so do the math...The higher level technicians do not work on weekends, billing neither. You can't speak with anyone from headquarters. I had to wait on hold once for me to speak with billing for 70 minutes and did not get to speak with anyone. All this has been so aggravating, I feel disrespected, disregarded as a costumer and I expect to be seriously compensated for my awful experience with Verizon.

I use my cell phone as my primary phone. The last billing person in Austin, TX stated she was doing a refund for lack of service, since I can't get a private working line. Instead of credit, I have been given an additional bill from $322.55 to $409. My cell phone with another company has inflated since I have to use it as primary and endless hold with repair of Verizon.

My new computer crashed numerous times and died in may due to the in and out service. I bought another and am literally afraid to connect to the Ethernet wire with Verizon. I did not file a lawsuit for the lost laptop and software, but caused me great financial inconvenience. I am on disability and the time on hold with this repair as worn me down emotionally and physically. I am told by two other acquaintances in the same town in other buildings they two experience problems with their Verizon landline. I recorded the static and conversations and interruption I played it for both Verizon and my other mobile carrier, both acknowledged it is something they personally could not endure with such poor service.

I am seeking assistance from your office to have this $409.51 credited as Verizon agreed in November. Thank you. Also, I filed for a specific phone line for disabled persons and it took getting outside assistance to have the paper work mailed. Now, it seems almost like a retaliation for them to honor the credit on the lack of service, that was acknowledged and previously issued.

Then Verizon cut off my DirecTV service, because I had not paid them for the DirecTV portion of the bill. Then they would not assist with a bill payment plan to at least restore the service. All they could say was you have to pay the bill to get the service restored, which had nothing to do with DirecTV. Once you paid the bill, they would charge you a $36.00 fee for the reconnect.

I would say they are the worst when it comes to customer service. I am going to use another phone service, but I will keep their DSL for Internet access. Thanks.

Then in November, while I was out of the country, my wife got a message on our phone that unless $515.23 was paid immediately all service would be cut off the next day. Frightened, she called Verizon and paid it on the phone on 11/11/10. Meanwhile, a notice dated Oct. 29 materialized which stated that the past due amount was 412.44 past due for September and a bill for October totaling $365.65 due in November, which when totaled up mysteriously came exactly equal to $778.09, which was already demanded and paid by me on Oct. 27 before leaving the country on a business trip. The only mystery remained as to what represented the $515.23 that my frightened wife paid and why despite that payment all services were immediately cut off any way.

When my wife called Verizon again as to why the service was cut off, she was told by a CSR that it appears that long-distance calls worth about $5,000- was made over the last 15 months that were not paid and hence the service would be cut off. That statement is too bizarre to be backed up by any notice from Verizon for any payment, which has not been made by them in writing. Around Thanksgiving, a Verizon form letter dated 11/14/10 arrived stating that they have concluded after investigation that "there is fraud associated with your account" due to "pattern of failure to pay and/or unusual account activity."

As a result they had disconnected the service. Even in this notice they have not demanded any payment for any outrageous amount like $5,000- for alleged unspecified long-distance calls. Surprisingly, Verizon has never submitted a bill for these alleged long-distance calls (over 15 months!) or threatened to cut off service any time in the past 15 months. Under the circumstances, I have now hired Cablevision for TV/Internet and Vonage for the home phone. But Vonage has today advised me that Verizon has refused to release my home phone number, which I have had for 30 years.

On 9/13/2010, I paid $231.65 online (service from June 10 to September 10). On 10/11/2010, no service at night, I needed to pay $145.45 to reactivate on 10/27/2010. I received another bill for $80.74. On 11/2/10, I called into customer service to find out what's going on. The unhelpful customer service transferred my call all over a different department. One lady named Kathy promised me that she will combine two accounts and credit into my new account. She gave me her supervisor no. 412-804-7119. She told me I can call if there’s any problem on my bill. But no, she didn't solve the problem. I called several times at that phone, no one pick up or return my call. On 11/23/10, I called into customer service again, run through all transferred phone again. One lady said she will close the old service and apply refund and will email me the detail about the refund. No email came after that. I checked back the next day. They said they only view the service has ended, no refund was issued! Where is my refund? Where’s my money?

While all this happens, the Verizon employees are standing inside watching while this woman continues to tell me to stay away from the store until she is done cleaning. Incredible that the employees just smiled while I was told to leave.

I mailed the payment on 11/9/10, check no. ** in the amount of $29.88. In November, we received another e-mail saying that we owed $29.88 again. (We have not received hard copies for either of these bills as we normally do). I followed up and discovered that this check has not cleared my bank. I called and told them that this was mailed to them at their Lehigh, PA location and I would not issue another check until I know where this one went!

(I always put a return address on my mails and we have not received this back). In the first place, I do not believe I should have been charged this $29.88 as I was told that the $141.00 charge would be my final bill and I am concerned that they will try to add on late charges and/or turn me to a collection agency. Any assistance in this matter would be greatly appreciated. A very unhappy Verizon customer.

After several more weeks and not receiving the balance, I called again and ended up speaking with a supervisor (put on hold for 20 min) and was told I would not get the refund because the account was not disconnected until Sept 10 and not Aug 4. I tried to explain to the supervisor that this was not my fault and I should receive the entire refund. She disconnected our phone call.

I then called back about 15 minutes later after I had regained my composure and spoke to a Charlene. She was very nice and looked at my account and could not explain why Verizon should not be sending me the rest of the refund. She spoke with Chris in the Financial Services Dept and was told that the account had been finalized and that I would not be receiving the rest of the refund. I know this is only $15.66 but this is my money. I can't believe this is legal.

In the meantime, Verizon came around and had installed fibre optic in our area of town. Things started to look a little better for us so my wife and I decided to get our computer hooked back up and were looking at other providers that might be able to save a us a few dollars. We had a few come out to our house and inform us that we couldn't use their service due to the fact we had to use Verizon. Excuse me, but no one is going to tell me who and what I have to use for my internet provider. This is when all our problems started.

In 2007, Verizon sent a salesperson out to talk to everyone in our neighborhood introducing us to the new bundle package. They sold us this bundle stating that we could get internet service, landline and a DVR box for $99.99 a month. My wife explained that we would be in need of two more regular boxes so they said no problem. It will be an additional $10 more a month on our bill. We were told that our bill would not be over $120 a month for the next two years.

At the beginning of the 2010, we were sent out a letter by Verizon that our bill was going up to $119.99 a month plus the other $10 for the extra boxes. Mind you, we never signed a contract agreeing to keep Verizon for additional two years. The problem with all of this is that our bill was never the same every month like we were told it would be.

In July, my wife called Verizon and disconnected our landline because we felt we had no need for it since we had our cell phones. At the end of October, we were sent a bill in the amount of $490.77 and on October 6th, my wife had made a payment of $155 but the bill we got at the end of October had never reflected where she had made the payment. My wife called an 800 number that was on the bill for billing and payment information. When she called and received an automated teller. She was asked to put in the account number at which time she put in the number provided and was told that it was invalid and to please hold for the next available associate.

She was then placed on hold for approximately 20 minutes. Finally, she spoke with a woman by the name of Tang. She then explained to Tang how she had made the payment and where she had found where they had debited out account in the amount of $155 on October 8th. Tang said she couldn't find anything on that account at all much less find the account but she would email my wife a cover letter as to where to fax over the information showing proof of payment. Throughout that day, my wife had checked her email for the cover sheet which she never received.

The very next morning, she went to go and retrieve her email and found that we had already been disconnected. This had made her very angry and she called back to speak to a supervisor and she was placed on hold for one hour and no one ever picked up the phone. She waited two hours and called back and still no one ever came to the phone. After about two more hours, she called back at 4:30pm and after sitting on hold for another 20 minutes, a lady by the name of Abigale finally came to the phone and informed my wife that she had found where the payment had been made but, it was applied to a closed account.

She asked Abigale how was it a closed account. Abigale told her she didn't know and that she would try to help her but didn't know if she could being she was in California and we were in Texas.

She asked her why was she calling California for a Texas problem and mind you, it was around 4:45pm and Abigale told her it was because the Texas office had already closed. She put my wife on hold and then all of sudden they were disconnected. This lady never even tried to call her back. A few days later, my wife was called by Verizon and left her a voicemail stating they would try to call her back and yes they did but when my wife took the call she asked them if they could please call her back because she was at the doctor's office and couldn't talk. The lady on the other end said yes, she would be happy to. The lady never called her back.

On November 5th, we received a letter from Verizon in Lakeland Florida that someone had been trying to reach us regarding the problems we had been experiencing and would like one of us to return their call at the 800 number on the letter. The wife called the number and spoke with a lady by the name of Belda. My wife was asked for the account number to pull up our account information at that time she gave her the number and again she was told the number was invalid. After being on the phone with Belda for another 20 minutes, she was able to locate our bill by using our address but she was not able to find anything on the letter we had received. She explained to Belda what we had been going through and asked her what we needed to do and Belda told her to write a letter and send it to St. Petersburg, Florida. Belda also told her that she was calling California again and didn't know anything but the balance and it was due now.

Approximately two weeks later, we got a bill in the mail for $740.82. We called to find out what it was all about and gave the account number to a man by the name of Louis and he said he didn't see anything under that account number. If they can't find that account number then we don't owe this bill. Then we received in the mail on November 22nd a bill from a collection agency for the amount of $225.89.

Please get this matter resolved immediately. I don't feel as though we should have to pay any of this. But I must say with all the time my wife has spent on the phone trying to resolve this, it has caused my cell phone bill to go sky high and I can't afford to pay this. I feel it is Verizon's responsibility to pay the overages. She was over her minutes by approximately 100 minutes at .35 a minute totally of $35.

The 2nd bill came in for period 8/16-9/15, and once again I was told I was over the maximum and was charged another $190 but the monthly access charge had changed to $59.99. This is minor, but I've been charged "Messaging" and "TXT Messaging-Receivedd" at .20 each. I have no idea, nor did I have anything to do with these features. I don't even know how. The total bill was $250.28 and adjusted to $202.78 by Verizon. The 9/16-10/16 billing arrived and once again they indicated that I used $30.49 and charged me $190.20 for a total billing of $250.28 for that month. The last billing I received was for period 10/16-11/15.

On 11/1/10, I called Verizon and cancelled the service. They told me that I would have to pay an early disconnect of $165. On 11/3/10, I noticed that the service was still connected. I called Verizon again and went through this whole thing again. The customer service rep said that it would go through a whole cycle unless I suspended the service. I told him to suspend it on 11/3/10. The recent bill received yesterday (11/26) indicated that I again went over the limit of 9095 mgs. and was being charted $198.95, plus the early termination fee, plus the previous billing of $363.62 (I did send a check for $100 which they had not received yet) The total billing I'm left with is $613.90! Each time I talked with a customer service rep, I was told different things.

Not fully understanding the "mechanics" of internet usage, I kept digging with them to determine how I could keep going over by almost the same amount each month. I was asked if I turned off my computer each evening, and my answer was "sometimes, I didn't think that was an issue." I was told that if I leave it on, Windows could be downloading updates which costs mgs. Windows updates were locked and could not download unless I clicked on it. At one point, I was told something was wrong with my computer. My computer is brand-new, but I had it checked and there's nothing wrong with my computer.

I went back to the local Verizon store where I bought the equipment and they didn't want to even talk about it, but one rep said, "I never go over the maximum. " I can tell you that he would be much more an active internet user than I am. At one point, I called Verizon and asked about a landline. I was told they don't have a landline, that it had been sold to Frontier and she gave me their phone number. I immediately called them and having terminated Verizon services, I signed up with them at unlimited usage for $29.95 per month.

I am very upset over having paid so much money each month to have internet service when it wasn't necessary at all. Each customer service call gave me different answers and they were unable to tell me how I went over the limit except that this is what their usage shows. Also, I had an opportunity to cancel before the deadline, but the customer service rep assured me that when my grandson stopped using the computer, my usage should be within the maximum limits. So I agreed to go one more month, assuming the next monthly charge would be the $59.99. It was also suggested to me that I might want to increase the maximum by paying $199.00 per month!

This is insane! Most importantly, I want to say that I pay all my bills promptly always and have an excellent credit rating. I would take my savings and pay these people off and never think about them again, but I think they are a scam. For that reason, I am not going to send them any more money. If they want to tap my credit rating, it will show "Disputed" in the record.

After 5 months I've had it with spending all day and night to find someone to help. On my last call, they sent me to 4 different people. I was put on hold once again.I hung up and hit cancel .I got someone in 1 min. I told her my story and she said I never waited 45 minutes! It's like buying a car. Once you drive off the lot, they forget your name! I entered into this agreement in good faith. They did not honor their part of the contract.They say I owe over $250 now.

I might mention a few yrs. ago we tried Verizon for our home long distance and that didn't work out either as they were putting charges on our home phone we weren't making. Needless to say we got rid of Verizon for our long distance and chose a different option. I called November 13th a few days ago to cancel the cell phone. I can't afford to keep it at this time. I was told I cannot opt out and if I do I owe them over $200.00. I explained to them I didn't agree to a contract with them or an extended contract with anyone else and if what they are saying is true Alltel tacked on another year without our consent and our knowledge.

Offered to send the phone back. Of course they aren't interested. Already have sent me a bill for $216.05. This is charging people without knowledge or consent. I explained to Mr. Edwards I have been battling Ewing Sarcoma (Cancer). Diabetes and other health issues and can't afford to continue paying this bill. I am not employed. Their response is they want copies of my medical records. Yes, I could send copies of medical records but I have decided this is very unethical. I am going to file a complaint with whoever I can against this company. Verizon has contacted me a couple different times that I am due for an updated phone.

Certainly glad I didn't take them up on their offer. Just wonder how many people they are doing this to and getting away with it. Once again I signed no contract nor verbally agreed to this. I've been very upset over this matter that anyone could get away with such practices. Thank you.

They tell me they won’t let me cancel my contract because is 2 year contract and is barley my first year and they can't do anything else, they told me to call Motorola as last resort. They told me to call Motorola because Verizon is only in charge of air service, not the devise I don't know what to do. I am in hole the devise go bad at any given day at any time I don't know what to do anymore, they even charge more this last statement or bill, $15,00 dollars more.

The other way to fix my problem is by signing a new contract in order to upgrade to a better cellphone which I must pay for another S200 plus a new 2-year contract. They tell me they won't let me cancel my contract because it's a 2 year contract and it's barely my first year and they can't do anything else. They told me to call Motorola as a last resort. They told me to call Motorola because Verizon is only in charge of air service, not the device. I don't know what to do. I am in a hole. The device goes bad at any given day at any time. I don't know what to do anymore. They even charge more this last statement or bill, $15.00 more.

We have limited cell sites in our area so when we try to use our cell phone to call repair, often we have to go out in the bad weather to find a place where we can make a call. Also, it is very difficult to get a person and we have to listen to ads about a service we can't have. It is extremely frustrating and we have had enough and want to lodge a complaint. Trying to find someone with authority to complain to in a big company such as Verizon is impossible as no one wants to give out that information.

I asked to speak to a manager and was told that I had been given all the information and would have to pay the fee. I let him know that the words "same phone" were used and there was no mention of "previously owned". He accused me of lying about his employees and what they said, and that there were other employees who heard what was said. I was shocked at the rudeness of the employees and the manager. I have been with Verizon for over ten years and cannot believe how I was treated. When I shared this with him he curtly said' "Just don't accept the phone when it comes and you will be credited the full amount back to your card, then you can order a new one.” I don't know how this is going to play out. I wish that I could switch to a different provider, but Verizon has a monopoly on the service in my area.

10/8 11/7 Starz Play $5.99

I asked for a refund and after being told that I was not a responsible person for not seeing this in April, they called back and offered to split it with me. I refused and was simply placed on hold.

It has been 5 months since the equipment was returned and Verizon claims it has never been received. This is on the heals of numerous service request "tickets" on phone service, unfulfilled service technician appointments, and unresolved requests for credit for service not provided. My patience has run out with this company. Not only do they show the equipment not returned, they have a totally incorrect count on what equipment I had. I am now responsible for this missing equipment in excess of $700.

Kelly, the manager of store, insisted that his sales team, every time to every customer tells that internet is a requirement on these phones. Therefore, salesperson explained to me about internet requirement and I am liable for restocking fee of 35 for each phone.

The business charged me $35 for each phone for restocking fee because of their failure to inform me about the internet requirement of the phones.

I feel that the business should not charge me the restocking fee because they did not mention that internet service is a requirement for these phones. Otherwise. I would not have purchased those phones in the first place.

A Tech came to the home and said he would convey to his supervisor and the supervisor will get in touch with me. I waited a month! Then called once again. They said that I would get a supervisor calling me with in 72hrs. I'm still waiting, that was on Oct 25 and it's now Nov 15th. When I call, they route me to the state I am in cause of my area code. Then I have to wait to be transferred to PA, then I wait over 10 minutes for someone to answer. I couldn't wait any longer and the minutes on my phone are adding up.

I need help! Who do I talk to? I want this monster off my siding and repaired. When they do relocate the box, I would like a new/updated box and in a proper location. No one is calling me!

Verizon insisted we owe them the amount. According to Verizon, we have used an enormous amount of megabytes on our Internet source and owe them an extra $190.00. They said we really owe them about $500.00 but discounted some of the fees because this was our first time going over. We are both teachers and do not use the Internet except to check our e-mail, enter grades, etc. We are not excessive users. We are in our 50's and just do not fit the profile.

We have talked to several representatives at Verizon and they insist that we have used this amount even though we keep telling them we have not. They are condescending and insist this is what the data on our laptop says. The point is Verizon admits that they have no way of tracking how we used this amount, it doesn't cost the company any more money if more data is used, to use this amount of data is very unusual, and they don't care.

We have spent several hours speaking with representatives who just pass the call to another rep when we request to speak with a supervisor. They repeat themselves over and over as if reading from a script. Honestly, they are not helpful nor do they try to solve the problem.

Verizon customer service reps act like they are collection agents. Also, we have been lied to on several occasions receiving contradictory information from customer service and from their local office reps. This is more then frustrating, it feels as if we the customer are being held hostage by Verizon and will pay or else. Verizon is not reputable or ethical and their biggest concern is manipulating and deceiving hard working Americans out of their money.

No one at Verizon advised me of this new excuse until November 10th 2010. This is a false statement by Ms. ** because I have been in constant contact with Verizon since April and this is the first time I have heard this new allegation. This is just Verizon's way of trying to recouping charges from the customers for its own mistakes.

Verizon continued to bill me separately for the package all the while advising me that they were working on resolving the issue with the bundle I ordered. I did not receive phone bills from Verizon. I checked the account online and paid what was due. As of this date, November 10th 2010, Verizon has been unable to provide me with the bundle I ordered April 20th 2010. I sent a letter to Verizon headquarters and a check for $100, August 2010 explaining the situation, and asked for assistance in resolving the issue but to no avail. The $100 check I sent along with the letter was cashed, but I received no response from Verizon regarding the issue with the bill, or the package I ordered in April 2010.

On November 2nd 2010, my services were interrupted. I left voice messages for the manager, Mr. Russell several times from November 2 to 10, however, he has not returned my calls. I spoke with Ms. ** on November 10th and was told that Verizon could not give me the package I ordered because my services was interrupted. The service was interrupted in June due to a Verizon error. I left Verizon several times prior due to incompetence and poor quality of service. Verizon is now asking for $400 to restore my services and I still don't know what services I have; I certainly do not have the bundle I ordered on April 2010 and since then, I have paid Verizon $542.23 however, Verizon states that I will have to pay an additional $400 dollars to have my services restored.

Between June and November, I have spoken with several employees at Verizon including the manager, Mr. Russel, and employees in billing, collections and accounts, including Ms. Kay, Ms. **, Kelly, Pat, Deana and others, but to no avail.

This is a hardship because I am a senior citizen living on a fixed income and I cannot afford to pay for Verizon's errors and inadequacies. I have paid over $542.23 to Verizon since April 2010 and my services are now interrupted again. I thought the manager, Mr. Russell and I had resolved this issue on November 2nd 2010, however my services are now interrupted by Verizon again.

Verizon has failed to provide the bundle I ordered in April but expects me to pay their outrageous charges. Verizon uses the disruption in service (which was their error) as an excuse for not providing the bundle I ordered in April 2010. I am unable to make phone calls. I am a senior citizen, recently released from the hospital (October 29th 2010) following a heart attack with Coronary Stent placement and I am without phone service. This is not good. Verizon is demanding $400 dollars in addition to the $542.23 I have already paid to them for a $49.99 package from April 20th 2010 until November 1st 2010. A fifth grader could do the math and find $942.23 is not the answer; and someone should explain the formula to Verizon because they certainly has no math skills or competence. It has been one excuse after another from Verizon with no results.

I am asking for a refund of any over payments to Verizon and my services restored. It is Verizon's duty to inform the customer of the type bundle or services they have and the correct charges for these services and it is also their duty to inform the customer of any problems or issues with such services. Verizon always find a way to blame the customer and pass along the charges to the customer for their errors.

The $125.00 payment was processed just prior to the $103.00 payment being processed through my account. I received credit for the $103.00 but did not receive credit for the $125.00. I contacted Verizon who told me I needed to contact my bank. I contacted Jessie ** with USAA who told me the payments were processed electronically and they did not have a copy that Verizon would have the only copies. I then printed my bank statement and contact Verizon again who sent me a proof of payment form on 9/3/2010 and it was faxed back with the supporting documentation as requested.

I then received a letter from Verizon dated 9/30/2010, advising the investigation was closed as they did not received the proper paperwork. I then faxed the paperwork back to Verizon on 10/12/2010 with the original paperwork and the supporting documents again. As of this date they haven't given credit to my account for the $125.00 and are not once again telling me they did not receive the paperwork. This has resulted in late fees and adversely affected my payment history with Verizon.

Four months before my contract was over, my phone broke. I walked into a Verizon store. They looked at it and said I had to get a new one. They asked what I wanted. I asked for the cheapest. They handed me one. I was glad to take it, pay, and leave. The next bill I got from Verizon was significantly more than usual. I called, and they said I had renewed my contract at a higher rate. I flipped out. I explained that I had simply purchased a phone. They said that purchasing the phone was the equivalent of signing a new contract. I said that was a mistake and to correct it. They claimed they could not correct the mistake because I had not purchased the phone at a Verizon store (it was a store, and it said 'Verizon', my account info was in their computer). It was a 'Verizon authorized dealer'.

I said it didn't make a difference to me and that they had to correct the record. They said they could not, and that I had to go back to the dealer. I explained that I don't live or work anywhere near the store where I bought the phone. They are also not listed! They turned off my service for the last 4 months of my contract. I paid them their 60 dollars a month, and then told them goodbye and that I would not recommend them to anyone. They are still billing me for 400 dollars for the 'new contract'. I wrote several letters and called several times, to no avail. It is fraudulent, with constant discrepancies in my bills, and then to sign me up without my knowledge or consent! A lot of my friends with iPhones are excited to get 'Verizon coverage'. I wish them luck, but fear their experiences will be similar to mine. Any help you can offer would be much appreciated. Thank you.

While in South Africa, they demanded a $100 payment, which I paid and when I returned to the US in March of '10, to revive my number, they said it was not available! I was forced to open up a new account and only then could I get my number back. I opened up a new account, got my old number back and I promptly switched back to T-mobile. After I switched back to T-mobile, I got a bill from the Sept. '09 transaction. I called Verizon and we came to an agreement that I didn't owe them money, but in fact, they owed me money for this reason: I was a client for two days and only because they deceived me by saying they could provide internet service for me in South Africa. We agreed I would pay for hibernation fees and the calls I made in the two days before I left the US. We also agreed they would refund me $72. A month later, I get a bill for $91! Several phone calls and hours on hold solves the problem.

A couple of months later, a check in the amount of $2.10 arrived in the mail! So I'm back on the phone for hours and it turns out the $2.10 refund was for the amount I overpaid for the March '10 transaction I had to do to get my number back! I was told the check should be on its way soon. Months later, I was left a voice mail to contact Verizon regarding an outstanding balance I owed them! I called them and after an hour on the phone, we again came to the conclusion that I didn't owe them and that they owed me $72.

Well this week, 11.5.2010, I get a message from one of my credit cards, to tell me that they were lowering my line of credit from $14,950 to $500.00. Why? Because Verizon filed a complaint of non payment to TransUnion! I'm outraged to say the least. Back on the phone and hours later, with Verizon, came to the same conclusion. I don't owe them, they owe me! During this last contact with Verizon, I asked for the Verizon rep to email me the notes of this contact. Guess what? I didn't get the email! Why is this happening? Somebody please help me.

Verizon has a feature where you can connect to your Verizon Wi-Fi as long as you are near a hotspot. I was interested in doing that with my iPod. I called the technical support number I was given after I placed my order. They put me on hold and then transferred me to another department. This occurred a total of 14 times that day. Twice, I was disconnected. I do believe it was on purpose. The customer service representatives were in call centers in India somewhere. It was just so self-evident that they did not have a clue as to what to do or where to direct me. Then all of a sudden, I would be disconnected.

No one knew what to do or to which department to transfer me. Sometimes, they transferred me back to the previous department. Within those 14 transfers, I was on hold for almost 1 hour and 30 minutes. Finally, I got to the point where I was just going to give up. Then finally, after 14 transfers, they transferred me to someone who seemed knowledgeable. He said that feature would only work on my netbook and that I had to have a windows operating system for it to work at all. So, after 2 hours and 15 minutes of pure stress and anxiety, Verizon finally came up with an answer. This was one of the worst customer service experiences I have ever had in my life.

Also, Verizon automatically signed me up for Verizon Internet Security Suite and Verizon Online Backup and Sharing. I have Norton’s Internet Web Security and Asus online storage and backup. I don't need this. I didn't sign up for this and I don't want it. It is also an additional $10 a month. To me this constitutes fraud. You can't just sign someone up for a service without their permission. So, I tried to contact billing to resolve this. Well, you know what happened. I got transferred about 6 times. I hung up. I just couldn't take it.

The Wi-Fi does not load fast when it connects. Every time I use the internet I have to turn the modem off and on several times before I can connect. It freezes often and crashes a lot. So far, Verizon's Wi-Fi and customer service ****. Still, I have yet to get through to someone at Verizon who can resolve my Wi-FI issues. I guess the only logical thing to do is to cancel this mess and switch to AT&T. If you are considering Wi-Fi, please don't get Verizon Wireless unless you like drama filled with stress. Things I was told by the Verizon representative about wireless: I was told that my upgraded wireless would be much faster than my DSL. So far, I see no difference. In fact, my wireless is slow to load pages, freezes and crashes a lot. I have Netflix. You can't get through a movie without it crashing. What an awful product.

I called Verizon to question the charge on the bill and was told by their representative Clayton that they could not go back and credit me $240.00 for the 24 months that I had paid $9.99 a month, that the most they could was credit, as a courtesy, $109.95 the base cost for the primary line. It appears that credit was never issued and after speaking to Trevor today, he stated that the most the credit could be was %60.00. In reality, I went from $240.00 out of pocket to an alleged credit of $109.95 to $60.00.

It is a disgrace how they handle their customers and their non-documentation of customer calls/complaints. Apparently there is no documentation of Clayton's initial credit of $109.95 plus an additional $19.95 credit for another line, and therefore, I am the one to suffer. Ironically, there is an article in today's paper, stating that they were fined and would be reimbursing back to some consumers' money for unsubscribed usage for similar tactics. I always thought that the cliche' hitting them in the pocket is where it hurts, apparently in this case, my pocket was the only one to hurt.

I argued with them over this and eventually went ahead and paid against my better judgment. If I would have cancelled, it would have cost me a fortune. Early this year we lost 1/3 of our income around the same time, I somehow ended up with texting being put onto my account. I was never informed by Verizon that it was added. Imagine my surprise when I get a bill and see that one of my kids had been able to text. They were playing around and thought I had added texting. So they texted their little hearts away. I called Verizon again.

Nothing doing, they could only make it look like I had a texting package and I had to pay the excess. I told them at that time that there was no way I could pay the total now and made an agreement with them to temporarily shut my phones down until I could get the balanced paid down. I couldn't afford any more charges at the time. I was paying monthly until August when I had a child end up in the hospital. I contacted Verizon letting them know that I would not be able to make the payment for that month but that I would double the next month to make up for it. Which I did.

Next thing I know, my account is terminated and sent to collections. They are now demanding $500 in 15 days. They have no record of me contacting them and can do nothing for me. This is after talking to the executive offices twice and complaining to the BBB. I am also being charged the full amount of termination fees even though a year of the contract has already passed.

I have asked them what about the customer guarantee but that is apparently not worth anything to them. They really think I am going to pay almost two hundred dollars for less than 30 days of service?!

Customer service has been very rude while dealing with them as well. I don't know how they treat people when they actually sign up if they treat a new customer this poorly. They are claiming I owe a $190 for not even 30 days of service that was supposed to come with a customer service guarantee if closed before 30 days.

The bottom line is that they are adding the surcharge and it changes the amount of money that I have to pay them every month, resulting in a material adverse effect to me. It is very dirty business losing all record of my original phone call. They are trying to point out a generic contract on their website which is dated May 2010 and I signed my contract before then, therefore, that is not the contract that applies to me. They are just basically conducting some very shady business practices.

Well, advance to 2010, over the period of several months, I have worked closely with a representative at the local store, Stephen **, on both my personal and business accounts. Following seven recent hardware upgrades and two-year plan renewals, a plan change from a per unit basis to a 4,000min/month plan for all lines, and an additional line added with hardware. I was told today in the store that I was not listed as an individual capable of making such changes to our business account.

The local VZW store manager was unable to find my name when I provided one of our business numbers. Imagine my surprise as well as mounting frustration! After the past transactions and exchange of money with Verizon Wireless, today, of all days, when we were going to pay full hardware charges (i.e. price for a new phone) to replace hardware on an existing business number, this issue arose! I was completely flabbergasted and extremely agitated by the incompetence exhibited from the sales associates. All of this escalated because the sales professional that has conducted said upgrades, plan changes, etc., was standing adjacent to the store manager at the time I was told that I was unable to do anything with our business account.

At that point, I lost my composure and made a reference to switching wireless providers since I was experiencing this type of trouble and unnecessary hassle. Suffice it to say, the time that it took two individuals (managers) from my facility to drive down to the local store only to be told that nothing could be done was a total loss. Now begins the process of straightening out the mess that I never even knew existed with the processing of my most recent transactions, one of which was dated 10/21/2010 (i.e. additional line under existing 4,000 min/mo plan).

I am currently livid as to what occurred this afternoon and I have completely lost confidence in the sales associates present at the above listed Jackson, TN location, management included. They are incompetent at handling "customer service" issues and it is astonishing to me that there is not a larger number of customers switching providers strictly due to poor service. This has to rank as one of those occasions where I received not poor service, but no service at all, since it was a waste of my company's time.

I needn't waste my time contacting my corporate department to have my name put on the list, since apparently, it was never on there to begin with. I suggest then that your sales professionals experience a "crash course" in both business ethics and customer satisfaction. I must have been very fortunate to have made plan changes to our company's account or your sales associate had not ethics when it came to respecting our company's hierarchy.

To my surprise, my calls to Russia somehow got measured and billed. So the next bill I got had $485.79 worth of international calls which were never even completed. Verizon (because I did not have an international plan in place) charged me $6.68/min plus taxes for the calls that I tried to make (my previous long-distance carrier price was 1.5c/min!). So I tried to reason with Verizon but my repeated requests for refund or reduction of the amount were denied. I paid the charges on my bill for the services I used but I have not paid the amount mentioned above as I am trying to get some resolution on the bogus charges for international calls. The bill in question is available upon request.

My only two options were to upgrade and pay money for a new phone at contract price, which to get a replacement would be $199, or get a certified pre-owned phone (the nightmare I had to go through with the previous phones). If I were to cancel, they wanted to charge me $500 for all four lines.

Once technical support admitted that was indeed the case with some former Altell customers, I was mad and still am! The only way a message gives you an error if the other party doesn't subscribe to text messages or a mishap like your text messages don't work but mine does, it infuriates me! I know why technical support doesn't give me a break. The phone update my Verizon that made the other problem more of a nuisance that was caused by Verizon wireless. That isn't fair or right.

A year later, the problem has not been fixed. I continued to make payments on my account yet they say I am $243 past due and have cancelled my service. I have the records to prove I have made payments. I've contacted Verizon multiple times and I'm usually transferred to multiple people or I'm told that someone will call me back and they never do. I refused to pay something I do not owe. I should not be held as delinquent because Verizon can't get their records straight.

I have Verizon at home, two Verizon mobiles and I have Verizon in the office. Is this how they treat customers who use their service? Furthermore, the only reason I requested Global Calls was because Verizon still has not fixed my phone at home and it has been 4 weeks since I requested. I have an emergency and have to call Brazil and I can't. They did not suggest any alternative except for callous behavior.

Recently, they called me and told me that if I made a new 2-year contract extension, I would again have a faster connection because I would have a new modem. This is total lie because there is no reason why my old modem could not be faster than dial-up, too. It is always dormant. I know that they have slowed my connection down on purpose. When they called me I told them that I was going to try DSL and I told them that their connections were really slow and I would not sign on for another two years especially because I have gone over 5 Gigs some months, which would cost me like $120.00 per month penalty.

Verizon has always "made" our bill right and refunded the charges; however, it is very frustrating that I have to go over every cell bill with a fine-toothed comb in order to find all of their mistakes.

The warning is just that, it does not shut off use of the card and the website does not update data usage in real time. So by the time I saw it, it was too late. I attempted several times by phone to have the service to that person's phone and PC card terminated, but it was easy for that person to convince VZW customer service people that they were me calling in to reactivate the account. VZW's explanation was that even though I'm female and the person calling in was male, they couldn't dispute it because it would be gender discrimination.

I have a disability, the person claiming to be me told VZW customer service that he needed to be the one to make changes to the account because my disability precluded me from making decisions. Not true at all. At any rate, the bill was credited down to $5,700.00 after much discussion. However, I only receive one monthly Social Security check of less that $900.00/month and am being required to pay more than $600.00 a month toward the bill to keep the service active. I have managed to pay roughly $3,400.00 but it's becoming a hardship.

I cannot find direct phone numbers to anyone at the corporate level and am looking for help or advice. I get some state assistance through a grant in NJ where I live but not for this issue. I am using a large percentage of the only income I get to pay this bill in addition to having to pay balances on bills that the grant doesn't cover. I can no longer keep myself above water and am at a loss.

Finally, I was told I could get out of my contract, but would lose the $200.00 and $65.00. I was totally lied to upfront so I do not feel I should be out of any money at all except for the $81.00 a month bill I agreed to pay. When I realized they tricked me into switching companies and lied to me, I should not lose the above moneys I stated. I showed them my T-Mobile bill so they knew what services I had ahead of time. I have lost close to $300.00 if I add up all costs for them leading me the wrong way and lying to me to get my services.