Verizon Wireless Reviews

Twice more I was informed that everything was fine, and I could make the call. I still could not. The fourth rep I spoke with advised me that the phone my daughter is carrying will not send or receive calls or text abroad because its sim card has not been activated. There is a code on the device needed to activate the sim card. She has the device and I can't contact her. No such information was included with the phone. No one mentioned this when I called to order the phone, when I received assistance at the store, or during any of the calls for assistance I made last night. Either this last rep is the only person employed by Verizon who knows anything, or this last rep just made up something to get rid of me. I put this question to him: "Do you mean to tell me the phone she has is useless?" and his answer: "Yes".

I contacted Verizon 11/17/2010 and spoke with Ms. ******* who transferred me to Rob who placed me on hold for about 10 min. I eventually spoke with a supervisor Sybodh ********* and explained all the issues we had encountered since the installation of our service. The technician (Matt) came out on Friday and was supposed to have installed the new DVR box that he had in his truck. He said we didn't need it because the service appeared to be working properly.

The next morning I turned on the TV and couldn't access "On Demand" which is a function this service offers. I contacted Verizon and the young lady I spoke with and her supervisor tried to contact the technician on his cell phone. They had determined it was a router issue. The technician responded on 11/23/2010 and installed new coaxial the following Thursday. The wires were left on top of the ground for 6-8 weeks and was placed underground after questioning Verizon about the installation. They said they were backed up because of the weather because we had gotten a lot of rain in October.

I contacted Verizon on 12/08/2010 4:39 p.m. and spoke with Gilbert to address billing issue. I had been billed for $282.25 which was an incorrect amount. Gilbert reviewed the notes on the account and saw where the Ultimate HD package was quoted for $109.99. He launched an investigation and instructed me to call back in approx. 30 days to find out the results of the investigation. He requested a credit for the 21 days of trouble with the service which totaled up to $90.96.

I contacted Verizon on 12/30/2010 at 3:57 for a status update. I spoke with Kesheva who informed me that the credit for 21 days had been disapproved. At this time, I requested to speak with a manager. I was placed on hold at 3:58. At 4:29 p.m. Liz, Senior rep in billing dept came on the line. I had been hold for approximately 32 minutes. Liz informed me that she would contact the repair dept for a determination on what the credit should be. Liz called me back at 4:36 p.m.to inform me that the repair dept. agreed to credit me for $34.81, two weeks of service. I was informed of all the charges that were assessed to my bill. At this time I am cancelling all additional services to include the movie channels such as HBO and Cinemax. I am currently speaking with Liz as I'm typing this email.

I am so disappointed that a company can offer unsatisfactory services and let the customer suffer for it. The call with Liz was ended at 5:15 p.m. The current balance on my bill is $333.49 for Nov & Dec to include the credit offered. I would appreciate all assistance that can be offered in the investigation into this issue.

Luckily for me I pay attention to my bills, not so lucky for people that don't. With 3rd party billing these operators are pressured to generate customers, here lies the problem. They have access somehow to personal info, which they should not, it appears that operators are doing this so they protect their paychecks and their jobs. I have a big problem with this identity theft and privacy issues. In the meantime, it seems nothing is being done about this. Verizon and AT&T says their hands are tied due to this law. Who is responsible here? You tell me!

Are Verizon & AT&T required by law to use 3rd party billing for these services? What are my rights as a Consumer? I was billed on Sept. for 61.66 by Payment One, OAN Services, and HBS. So far HBS removed me from the October bill, but no credit thus far. OAN & Payment One charged another month's service on my October bill. November bill, no credit thus far from HBS. Payment One & OAN Service did an adjustment credit of only one month of $41.67. Hopefully on my December's bill, I'll get the rest of my credit if not Verizon said they would take care of it.

I received an overdraft notice from my bank, Virginia Credit Union, due to an automatic withdrawal from Verizon. When I reviewed my Verizon bill I realized that instead of billing me ahead as I thought was the reason for the $361 bill, Verizon was billing me for DirecTV even though Verizon supposedly transferred me to the Bundle plan back in February 2010. DirecTV advised that in April they bundled me into their plan even though Verizon came out and removed the DirecTV boxes and installed theirs.

I estimate that I have been billed approximately $1500 by DirecTV through Verizon. Verizon advised I should contact DirecTV and DirecTV claims they never received the notice to cancel and that they show service at my address. The boxes have not been installed since February, how is that possible? I believe that Verizon should not have billed me on behalf of DirecTV and this is fraud. I do not believe I am the only consumer that has been treated this way. But for the overdraft I do not know how long this would have gone on. I believe they knowingly overbilled me.

I have not had DirecTV since Verizon switched me to their program and I did not give Verizon permission to continue to bill me on their behalf (DirecTV). Verizon had permission to take their payment from my checking account, not DirecTV whose service was discontinued when I switched to Verizon. I want my money that was taken without my permission and whatever other remedies I should receive because of their mishandling of my account and the theft of funds from my checking account including overdraft fees, loss of money, pain and suffering, and damage to my credit.

Both of their customer service departments gave me the runaround. I have been physically and emotionally distressed because of this situation and the way they have treated me. I have paid Verizon and DirecTV together over $4000 in the past 10 months by way of Verizon taking the money from my checking account. I am not a wealthy person and cannot afford this. I need my money back. I can provide the emails when necessary. The unapproved withdrawal of money from my account has caused financial, emotional and physical distress. I feel violated because I trusted these companies in these hard times.

On November 19th, we were checking out wireless carriers plans for the best rates and plans for 3 phones. I had 2 phones existing with Verizon for around $110.00 a month. We were misquoted fees and charges as evident by our first outrageous bill of $462.00. We were not informed of any additional charges for adding the third line. We were also told by the associate along with a supervisor standing there (I do have names) that the monthly fee for all three lines would be approximately $150.00 a month. They charged $25.00 for the add-a-line fee, and then approximately $200.00 for the monthly fee as I could tell from the first bill with prorates.

I have contacted them 5 times now and I am now in the process of emailing back and forth on the issue. I have asked for resolution on the extra fees and the monthly charges and to cancel the "contract terms" as everything was misrepresented, and we only went with Verizon due to the monthly plan quote as it was much better than any of the other carriers. I am not at all happy either with my experience with them at a customer service standpoint. The associates are rude and not helpful, no one is willing to assist in the issue and they all turn it back to the customer, and it's "my" problem not theirs and I have a contract.

Needless to say, I am no longer with them. I changed to another carrier. I believe Verizon owes me money for unknown charges over the past three years and they refuse to pay.

Called customer service. No notes on my original request. No way for them to tell we wanted services switched with numbers! Text services and not billed by account number! A blatant fid. Manager would write only 50% of current bill, about $100. Have just had service terminated as we cannot keep up with payments and pay off overcharge.

Took three calls (besides 1st complaint) to correct accounts and get right services on right numbers. Verizon Wireless charges customers for their sloppy mistakes! We were originally Alltel customers and have always had trouble with our Verizon account. Online passwords don't work, hard to get new phones activated, etc. Would never have chosen Verizon Wireless willingly. Now, we'll be hounded from India for early termination fees. No way to win with Verizon Wireless!

Americans in this area cannot get any Verizon coverage because Verizon does not contract with Telcel and Verizon's current local provider does not provide service to the tourist zone like Telcel does. However, all of Verizon's competitors AT&T, Sprint and T-Mobile do contract with Telcel (or some provider) that provides 5-bar coverage in this area. In fact, the only major US cell provider that does not service this area is Verizon. This fact has spread like wildfire throughout the tourist zone and is now viral. It is important to understand that the local timeshare operators at Pueblo Bonito tell all their new investor/buyers to make sure that they have AT&T, Sprint or T-Mobile. They tell all the buyers that Verizon has no coverage in the area, regardless of what Verizon tells them and they need to drop Verizon if they want to use their cell phones and Blackberry.

So Americans who spend any time in Cabo return to the US and make plans to drop their Verizon services in favor of, usually, AT&T. I talked to many owners who all said the same thing; drop Verizon and go with someone else, that is what they did. We heard this all over the tourist zone. So Americans who spend 51 weeks in the US are shifting their cell/Blackberry packages to other carriers to make sure they will have good coverage during their timeshare week in Cabo San Lucas. They tell their neighbors, colleagues, co-workers and employees that Verizon's Global coverage is unreliable, people shouldn't count on it anywhere because of their bad experience in Cabo. They take this message back all across the US. If you travel, dump Verizon. Don't trust the Verizon global phones or global services. If you travel, it is unreliable and perhaps dangerous to rely upon Verizon.

Nobody wants to buy a different GSM phone just to go to Cabo, they make the change away from Verizon for all use in the US as well as abroad. Sadly, Verizon has simply failed to keep up with its competition. It is so easy to see other residents getting 5 bars on AT&T while Verizon customers can't send a single text message from the tourist zone. Among the kids in the zone, having Verizon is considered lame, bogus, not cool and kind of **.This is a problem with feasible solutions: Demand that the local CDMA carrier that Verizon currently uses install a signal tower in the rapidly growing tourist zone, one with signal strength and coverage to match the competition. Contract with Telcel to provide GSM service. I bought a Verizon Blackberry Bold to use GSM signals and I could see that the Telcel service was terrific.

Thank you for your consideration and I would like to know whether Verizon plans to address the Cabo Pacific Ocean tourist zone. My wife and I both have Verizon phones, but we are going to Cabo once per year and we'll have to switch both of our accounts back to AT&T if Verizon isn't going to serve the Cabo Pacific tourist zone area.

I took it to the first Verizon to get my information pulled off and it was frozen on the logo screen so they gave me the number for the local LG rep. He told me that he would pick up the phone and try to pull all of my information himself with computer programs and if that did not work, he would send it to San Diego. He said to not go back to that location and that it was unlikely that the phone had crashed because it had too much info. I had not heard anything for several days and left him a message. He sent me text message a few minutes later saying he had dropped my phone back off at Verizon and it didn't work. He said they would give me a new one. I texted him back asking about sending it to San Diego like the had said he would and got no reply. I am very angry at the horrible customer service all around and that valuable information is stuck in my phone. Obviously this Verizon location has employees that know nothing about the phones they sell. Consequence is having no phone, I had to activate my old phone that I replaced because it only worked 80% of the time and I was missing calls, etc. I have been without a working phone for almost a month now.

They were supposed to take it off. Text messages, which I never use. So my bill with all my old service would still be $39.00 a month. I asked about a new cell phone and was sent one out just like the one I already have. I had to contact them again and go around before that matter was settled. And the $10.81 was taken off my bill. I was not told that all these things are charged to you and your account, I was told by a representative. Returning the new cell phone cost $35.00 for rechecking and ordering.

Please explain to me how to contact Verizon unless you talk with someone? In their office, everyone do not have a computer or know how to see or know how to place an order. I am not going to pay this bill that came in the mail today for $93.57. My bill was supposed to be $46.00. I’ve been charged for calling to get information on how to change my old wireless plans. I was asking about a new telephone as an update gift, then some more trump up service that has been added. I do not have a new telephone out of all this mess, only an update bill.

Verizon Wireless and land services is just as bad. I am paying for home phone to call anywhere, anytime without limit and Internet services for $75.00 a month, and wireless service is supposed to be $47.00 out of a budget income, a total of $122.00 at this writing. Before the 11/2010, I was paying $57.00 - $58.00 for wireless and $86.00 for home phone same services. Total of $l144.00. I have friends who use AT&T that has over $3000 roll-over minutes and pay much less a month than I do for all their wireless and home services.

So this why I contacted them, to see if they had a cheaper plan, maybe combine all my services together. And this is what I got today, a higher bill. The home phone is connected to my medical alert services so I am canceled it, too. And Verizon can sue for not paying these bills. I do not care. I had no late payment with them, no disconnection on account, not paying my bills so I do not care. My checks go out every month on the 28th for the 1st of the month bills. Nothing is ever late; my bank can vouch for this.

You need to investigate the companies like Verizon with false wireless plan. I’ve been with Verizon for 16 years after they took over general telephone service. I did not like them then and don’t like them now, after the change of my long distance service from AT&T. And they began to switch me from a new wireless company every other year and a new set of wireless phone they said I could not use. I have all of my old bills and telephones, too.

Many lies later, I still don't have my money of $317 back and now have been told that it could take up to one month. I have had Verizon for many years and was contemplating letting all contracts run its course and switch. But with the original call and the gentleman on the line who helped lower my bill, I decided to stay with Verizon. What a big mistake! I have a netbook I purchased from them that I can't use.

I have a line that is not in service and paying $60 a month but warranty contract I can use—and they continue to ask for money for services they clearly can't provide. Stay away from Verizon and run as fast as you can. They want your money but don't want to provide you with honest service. I am out $317 before Christmas. Paying for a line I can't use but if cancel I would have to pay a cancellation fee. Have a computer I can use. Any of the stress of so many lies has been a toll on my health.

My attempts to contact Chris ** however, we no longer successful, he never called back. Some of the representatives I talked to in the last 6 months ranged from assuring me my price quote was correct and that my bills will be corrected, others claiming that they could not figure out how the quote was generated. It has been over 6 months now that I am trying to straighten out my bills with Verizon without a resolution. In addition to billing me more than what I was originally quoted and agreed to pay. On November 2010, Verizon downgraded my Internet service to a slower speed without my authorization or consent. Further, Verizon removed $15 monthly customer satisfaction credit that Chris ** gave me and which was supposed to stay on my account until May 12, 2012. On 12/23/2010, when I called to complain about these two issues and continued incorrect billing, senior representative Keith said she could not help me with anything. When I pointed to her that I agreed to a different package of services and a different price, she said she could not offer me those and that my prices and services will stand.

The bottom line, Verizon lured me in into signing a 2-year contract by quoting me $119.98+tax price for the package of services I selected but now Verizon is refusing to honor that price and charges me a lot more than I agreed to pay. They also changed my package of services without my consent to a slower internet plan and now want to charge me more for my original 1.5-3 Mbps internet plan. I would appreciate if you can help me with this situation.

They explained that the amount included the current month due plus an additional month. They explained that this is a common practice when a plan is upgraded, to cover any future delinquent payments. When I voiced my disagreement by stating that I was a current customer, been a customer for a couple years and have never been late on any payments and that it didn't make any sense, I was told that it was in the 'terms of agreement' of the contract that I signed and that I should have read it. First of all, I did not sign anything with the 'terms of agreement' at the time of purchase. The only items that received my signature were the receipts from the purchases and plan upgrades for the 3 phones. Second, the store rep did not mention anything about being charged an additional month when upgrading service. Third, Verizon sends me the $150 rebate, then they take it back by charging additional month's worth of usage that I haven't even utilized.

When I asked when would this additional month be credited to my account, they said that I would receive it when my contract was up and I decided to leave Verizon. So I asked what would be the outcome if I never left Verizon, they couldn't (or wouldn't) give me a straight answer that made any sense. From what I see, Verizon sells phones as 'free with rebate' in order to produce sales and then they take the money back by charging this additional month's worth of charges. There is definitely something wrong with this picture and I don't believe I should pay an additional month of charges. Where's the incentive to upgrade? All I see is a penalty for upgrading. Once again, the golden rule applies --"nothing is ever free"!

They prorate your allowance and credit you back on the next bill for the time the account is disconnected. I wasn't aware of this. I watch my usage closely through the connection application they provide called VZAccess Manager. Every time one connects, it displays the amount used. I watch it closely as to not go over the 5120 allowance. In my Oct-Nov 2010 bill, I was credited $5.81 for the couple days it was disconnected. But without my knowledge or communication from Verizon, my allowance dropped to 4625mb. However, I used 4877mb and was charged a coverage of $63.00. Almost a full month charge for overage because they prorated the allowance. The following month, the allowance dropped to 3926, but I used 4575 thinking I was safe under the 5120 normal allowance. This month my overage charge is $162.50.

Here's the real kicker. After calling in to talk about this, the regular rep just repeated the company line and would not budge. I asked to speak to a supervisor. I got Tamara, ID **. She also simply repeated the company line and would not budge. I wanted 1 simple question answered and it took her a long time to get off script and attempt to answer it. My question is how was I to know what my allowance is? Tamara's answer is that it is available in the MyVerizon account information, not in the VZAccess Manager. I never registered for the optional MyVerizon account info. I never had a chance to see what my allowance was these months.

This allowance needs to be included in the VZAccess Manager, or they need to make it mandatory to sign up for a MyVerizon account before you can use your account. In my case, I never had access to the information where they changed my allowance and caused such extreme overage charges. A manager is supposed to be calling me back sometime by the end of the day, according to Tamara. Of course, when I asked her what number the manager was going to call me on, she first suggested the Verizon data plan number. It is a data plan, not a cell phone. There is no way to pick this up. Then she suggested the work number. I'm at home. I gave her my home number. Then in signing off, she giggles on the phone wishing me Happy Holidays. It was insulting. If the manager calls, I'm requesting the manager listen to the recorded call and reprimand Tamara for the insult. I don't expect it will happen.

The bottom line is Verizon Wireless data plans have an adjustable allowance of usage and no confirmed way a customer can verify how much they can use. When going over, they charge a very high overage fee. While they charge $0.25 per mb, Sprint only charges $0.05 per mb. I have one of their plans also since I need all the bandwidth I can get. Over $225 in overages in 2 months because their system does not provide a way to know what the allowance is for any month without signing up for an optional account on their website and checking it regularly. It is not a fair business practice.

During a call to review my bill (again, I had exceeded the plan limit), I was notified that a new plan of 10GB was available for $199 (and had been available for months) which would have more than covered my overages. Verizon upgraded my plan but refused to do so retroactively despite the fact that there was a failure on the part of Verizon to make their customers aware of alternative plan options.

I called Verizon again today (12/21) because I saw that the same plan that I was paying $199 was being offered for $80 and had been for months. Again, Verizon refused to credit my account the $120 that I had been paying above the advertised rate for broadband service only saying that it was my responsibility to contact Verizon to get any applicable plan updates. Apparently, Verizon is a communications carrier that doesn't know how to communicate!

I dropped all those extras and my bills continued to be over 100.00 and more! This was for basic cell phone only 500 minutes limit. My last bill (12/10/10) from Verizon was $251.62 and I was shocked, so I called them and found out that they never cancelled all the extras I was paying for like wireless and the phone extras like GPS and instant messaging! I was so upset that a company of this size would make such an error that I hung up on them and felt helpless against such a giant corporation. They continue to harass me with past due bills in that amount and I refuse to pay them and I have not used their cell phone since 12/11/10! I want them to cease bothering me and I will let it go at that.

I have disputed this item on several occasions with the credit bureaus. However, it still remains. Verizon Wireless sent this bill to Diversified Consultants. I provided a written dispute to DC requesting the information that I had been requesting before. Verizon Wireless did not provide that information, instead they switched to another collection agency.

I have talked with Equifax and asked how Verizon Wireless could possibly verify this bill. I was told that they did verify the information. I was told the verification process consists of Equifax speaking with the company, and if the company says that it's my bill, then it is my bill. I had another account with VW during the time of the takeover and fell behind in payments.

VW gave me a deal. However, when trying to restart my service, the bill that can't be verified kept me from being able to get my cell phone turned back on for the other account. Also, they closed the account. They added $600.00 and refuse to even dispute the charges that I tried to dispute, which included charges for 1 day of service for $90.00. So now, I have two accounts from Verizon on my credit file and I am still continuing to dispute. I would like to file suit against Verizon Wireless.

I would spend hours on the phone talking to people with bad accents all around the world who could often neither resolve the problem or answer the question. There was no one from Verizon were I could talk to eye to eye, only long distance with no resolution or answers. I finally went back to my prior company Bright House and I am trying to pay the nearly $750.00 charged by Verizon and DirecTV for stopping before the end of the contract service. Six months of bad service and Credit collectors daily calls Verizon is as bad as DirecTV.

On 12/11/10, we received a letter from a collection agency for $6.00. Not only was this notice prior to the 90 day hold on our account that was verbalized to us, we have not cashed the $26.00 check from Verizon. We offered to send this check back in exchange for the removal of this collection from our credit report. In all actuality, Verizon owes me for overcharges due to the continual charges for 2 internet security services which were not ordered and canceled on several occasions.

What this boils down to is Verizon sent me a reimbursement check for $26.00 yet sent me to collections for $6.00 and they will not remove the credit report mark for a total owing of $6.00. Verizon's name is on my reimbursement check as well as on my $6.00 collection referral notice. No other company name is mentioned. This is an injustice that is worthy of investigation for bad business practices. Please intervene on my behalf. It took an hour and a half discussion with Verizon for no resolution to be reached between Clay and myself. Yet Clay will not allow this call to go to his superiors.

So I called from my work phone and finally got through. When I asked about the charges, they gave me multiple reasons why they were so high, all of which were reasons I would have to pay these charges. Even when I told them the device had been unplugged from the computer for over three weeks and only used three times only to check and delete emails, they told me something about being able to bill for charges of 90 days past from the towers and that there was some sort of file sharing going on and that every time I access the Internet that this was causing all these charges. They argued with me when I told them I didn't buy into that and I felt there was an issue with false billing.

They connected me with the fraud department, which does not have a team to investigate data charges. They suggested that I have my computer scanned. I ultimately had my services suspended for five days and the very next day, have charges on the usage spreadsheet from the same day I had the service suspended.

They have given me many different reasons for all the charges, but when I visited a website that posts complaints, there were several that had the same issue. The device was disconnected from the computer and still accruing charges. Also, one statement on that website was from a former Verizon employee which stated he knew from his experience working at Verizon that they had a program, and he gave the name of that program that posted these usages in real time and that the information I was given about the charges were not posted in real time, but just whenever they stream in. The real clincher was when I had charges to my service even after they suspended it and they told me I wouldn't have any charges from what was there at the time of suspension.

I am a 60 year old woman with a very limited income. I don't make many calls. I don't like being forced to take and accept a service I did not sign up for that is horrible and not customer service friendly. Verizon's attitude is "You will keep this horrible service that drops your infrequent calls all the time, and pay us what we say you owe, whether it is true or not, because we own you!" I hate this. I called three times to Verizon tonight before I muddled through the way to talk to a real person. This is consumer blackmail and this is consumer abuse. I don't want Verizon. I never signed a contract with them. I've already had a lot of problems with them and never wanted to have them as a service provider.

When my mentally challenged adult son moved, I turned in his Verizon TV equipment and it took me more than 69 calls to Verizon before they finally said, "Yes, you turned in the equipment, you don't owe us anything and we will stop destroying your credit." 69 calls. No, I don't want anything to do with that horrible company ever again. And now I'm stuck with their underhanded billing methods until my old Alltel contract runs out in April. I think they are intentionally dropping my calls now to make me get another phone so they can make me sign up for another contract. That will never happen. I'll go without a phone before I ever sign a contract with Verizon.

I was told that we would need to install the new modem on Friday morning to prepare for the upgrade which would begin on Friday afternoon, June 25th. I was also told that it would only take a few minutes for the upgrade to complete so we should not notice a disruption to our internet service. By Thursday evening, June 24th, we had not received our new modem and our internet connection was not working so I phoned your technical assistance group to find out what the problem was. I was told that the upgrade had been started early and that our internet would be down until 6 pm Friday evening, June 25th. I asked to speak to a supervisor and was transferred to a gentleman by the name of Marvin and I think he said he was in your North Carolina office.

He told me that what I had been told was accurate, our upgrade started early and he told me that we would receive the new modem Friday morning and assured me not to be concerned and that we would have our internet back up by 6 pm Friday evening. On Friday, June 25th at 6:00 pm, we still had not received our modem so I phoned the technical assistance group once again to find out what was going on. I was told that they did not know why I had not received the modem so I requested that they check further to see when it had gone out and if they could please track the package.

After tracking the modem through UPS, they told me it would not be here until Monday, June 28th. I asked to speak with a supervisor and was once again transferred to Marvin. Marvin told me the modem had just been sent out that day and I would not receive it until Monday and told me that if I wanted it faster I would have to call UPS myself. I asked him why he told me the night before that I would receive the modem on Friday morning when it hadn't even gone out yet. He did not have an answer for me. He gave me the tracking number and phone number for UPS. I requested that he call them to expedite the package but he refused. I asked for Marvin's supervisor and was told that he was not in, but his name was Jeff. I asked for the name of the CEO and he said he could not give it to me. I asked for an address to send a complaint letter and he told me that Verizon does not accept complaint letters so I hung up. I then called UPS and they told me there was nothing they could do to get it here faster.

On Monday, June 28th around 6 pm I called technical support as the modem had still not been delivered by UPS. I spoke with Kinesha who told me that the modem had not been sent yet and then a few minutes later she told me that it had been sent but the wrong one was sent. I was shocked and in disbelief, I asked her what I would need to do to get the correct modem sent to me overnight. She told me that she would have to transfer me to the sales team. After sitting on hold for 20 more minutes I finally spoke with someone in sales and they told me that I needed to speak to someone in the service department and transferred me once again. I finally got connected to Lydia who told me that the correct modem had been sent and that it was scheduled to be there by 7pm that night.

She told me that as soon as the modem arrives to hook it up and we should immediately have our internet up and running. She also gave us a five-day credit for the time that our internet was unavailable. The package arrived from UPS shortly before 7pm and we hooked it up and to our surprise it would not work. I then called technical assistance who informed me that the entire state of Oregon did not have internet service due to an outage. I explained to this person everything that has taken place since last week and that I didn't think we were part of the outage because we have a friend nearby that has Verizon and their internet was working just fine. I was told that it was in fact an outage and service would be restored by 6pm Tuesday, June 29th. I asked to speak to a supervisor and was told she was helping another customer and would have to call me back.

I decided that I would call technical assistance again to see if I would get the same answer from another person and yes indeed I did. After tearfully explaining to my husband that no one would listen to what I was saying and wouldn't take the time to research the issue further, I decided to wait patiently until the next day to see if our internet would be up and running. On Tuesday, June 29th at 1:00 pm I called technical assistance again to plead with them to check our line to see if we are actually part of the outage as I did not believe that we were. That is when my call was answered by a thorough, knowledgeable and customer service oriented person by the name of Michael **. He did an amazing job that no one else in the last six days could do. He actually did his job.

He listened to me and realized what I was saying about our line recently being upgraded and having a new modem meant that there was something wrong with something somewhere. He tested our line and then asked me if we were near a particular town in Oregon that had the outage (I can't remember the name of the town). When I told him we were nowhere near that town he said that we could not be part of the outage and explained that there was probably something else wrong like I had been saying all along. He walked through several different steps with me to check the phone line and modem and discovered that the modem was not synchronized with Verizon's head office.

He walked me through the steps to fix the problem and he was able to completely resolve the issues and get our internet working again. Michael should receive an award for his customer service. He actually did his job and followed through until the issues were resolved. Please take the time to commend him for his excellent customer service. It was apparent to me that the other technicians didn't want to bother themselves with solving the problem. I cannot tell you how frustrating it was to experience the lack of understanding, compassion, downright disregard and incompetence that your employees had toward me and this situation, with the exception of Michael. Had I known in advance that this fiasco was going to happen when upgrading our DSL, we would not have done it. If we didn't have limited service providers in the rural area in which we live we would definitely cancel our service with your company. We will definitely be telling everyone we know that they should never do business with your company.

I appreciate the fact that Lydia gave us a five-day credit for the period of time our internet was unavailable however, I don't feel this is adequate considering the hours I have spent on the phone trying to resolve all of these issues not to mention the inconvenience by not having access to the internet. I never received the 5-day credit I was told that I would be given for the time our internet was down. I think it's terrible that a company can get away with treating people like this and to have the CEO not even respond is even worse.

I will never do business with this company again. Our son works from our home and internet access is an integral part of his business. I can't put a monetary price on the economic damages, but it definitely had a negative impact on his business. When I told this to one of the reps with the Verizon, he told me to go to my neighbor's house and use their internet service to do my work. Horrible horrible service!

All of this good will has now been drastically diminished due to the dishonest and shoddy service that was provided by your staff at the West Farms location. I feel like I was taken advantage of by a fast talking sales pitch by Fareed ****, your manager and the rest of the staff as well. Here is my story. My contract was due for a renewal. I have three phone lines from Verizon so I decided to go to the Verizon store and review options. One of the phone lines needed a new phone as well. I also wanted to add another line for my niece. This would have increased the total number of lines on my account to 4. So I walked in to the Verizon store and was unceremoniously handed over to Fareed.

I explained that I wanted to first, extend my contract to possibly one year or maybe two years depending on the scenario that was offered. Second, to add a new line to my plan with a new phone if possible for my niece since she was planning being in college in the area for about 14 months. Third, get one new phone for one of the existing phone lines for my mom since her phone was not holding a charge. Fourth, keep the phones that I had for 860-****. So Fareed somehow managed to convince me to extend my plan by two years and adding on a new line by getting two new phones. The way he explained it to me was we can add a new line on a month-to-month basis.

I can get two new phones and assign any phone lines to them. These phones have a $50 rebate which will be sent to you in the mail as a debit card. This is the best way he can help me and he will do everything to make my experience as pleasant as possible. I clearly told him that the new line that I wanted added was supposed to be for month-to-month terms. I did not want to have a new line added for a prolonged period of time since we needed that for only one year or so.

During this entire transaction, he never mentioned that if I came back even after 5 minutes of the transaction being completed, I would have to pay a $70 restocking fee for each phone. He never mentioned that for the rebate, I will also have to send in the UPC from the phone box. At the store, we decided to first, port my old phone equipment, the one that I had for 860-**** for my mom. She is a very light user and she was not going to need a new phone. Second, get one new set for 860-****. This was the primary line and I was going to use the new phone for myself. Third, get a new phone for the additional line. This was the line that was supposed to be on a month-to-month basis. I came home and decided to check up on the phones before handing them over to my niece and mom.

I quickly realized that my mom's phone, the old one that was previously associated with the line ending in **** was not working. It was not able to receive phone calls. After calling the technical support and working through the issues of the phones for more than one hour, it became apparent that my phone, the old one that I had for 860-**** was not working anymore. This was my old phone that I had decided to port for my mom since she was a light user. I then decided to port the phone back to my line **** since I have a company phone. The phone was basically not working at that time. I spent a considerable amount of time with the technical support and they were unable to get the phone working. All of this transpired on Saturday and I had to travel out of the country the following Monday.

Needless to say, I was getting alarmed since the phones had gone haywire and my family would have no way of getting in touch with me so much for America's most reliable network. We do not have a landline at home and the cell phones are our only way to ensure uninterrupted communication within the family. The next day, on Sunday, I decided to go back to the store and decided to get the problem resolved. At the store, I met a lady with whom I regurgitated my whole predicament. She listened patiently for about 30 minutes and then she went back to the office, came out, and told me that the phone that was not working, my old phone, was basically toasted and that it had been sent to phone heaven for good. She also blamed the phone for being old and out of date. Wow! I said should we start blaming old people for dying since they are old as well.

I calmly told her that the phone was working perfectly before Fareed ported the phones. All of my protests fell on deaf ears. She kept on insisting that it was not the fault of Verizon that the phone was dead, it is basically her attitude that ****, I guess. That phone was working flawlessly before we reassigned it to the line for my mom. I tried to convince her that it was not my fault that the phone had stopped working and asked what can be done to resolve this. All I got were cold words of comfort stating that it was not Verizon's fault that the phone had died and was not functional at this time. Now I was getting a little upset and somewhat irritated that after all this time, even my own phone was not working.

My temperature and blood pressure were rising. She ushered in the manager and I again regurgitated my whole story to him. I should have just recorded the story and hit replay. He basically told me that he could not do anything to make the situation any better and that it was not his fault that the phone died while being moved from one line to another.

At that point, I decided to rescind my contract that I had renewed the day before and return the two new phones. I told him to return the account and the phones to the same status as it had been before I was snared shamelessly by Fareed. He told me that he can do that. However, there was a $70.00 restocking fee associated with each phone. I politely told him that when I had talked to Fareed the previous day, I was not made aware of the restocking fee. However, the manager was very firm about charging me the restocking fee even though I had come back with the stickers still on the phones in under 24 hours. He kept on rambling about the contract and that it was not up to him to make that amend. He also told me that it was my fault that I had not read the excruciatingly long sales receipt that had been printed which had all of the nefarious details. Now this scenario infuriated me even more.

So in essence, if I decided to discontinue my service with Verizon, here is what would have happened. First, I would have had to pay a $140.00 restocking fee for both phones that were deceptively sold to me. Second, my phone, the one that I had for **** which was working flawlessly before the switch was not working. So thanks to Verizon and Fareed, In essence, I would have been at a loss of a significant sum of money and a phone as well. Bravo! I said now Verizon can **** me even more. After much thinking and persuasion, your manager convinced me that the best thing for me was to get one new phone in lieu of the one that died and keep my the other two phones that he was adamant about charging me a restocking fee in case I chose to walk away from my contract.

At that point, I realized that basically Verizon had me by the throat and the only plausible option was to go ahead with what he was suggesting. As he was looking at my contract, he told me that the additional line that I wanted for a short-term month-to-month basis was actually contracted for two years. I politely told him that Fareed had told me that the line was going to be on month-to-month terms. As he was looking through my contract, a thin wry smile spread on his face as if acknowledging the funny process that Fareed had done. It was as if he was comprehending what his pro had done. I think he was even mentally patting Fareed on his back. So we decided to first, keep the contract for 2 years. Second, get a new phone for my mom. Third, keep the two phones that I had gotten from Fareed for which his manager was adamant about charging me a restocking fee in case I decided to return the items.

Anyway, after another 45 minutes of typing away at the computer, the deal was done. I was forced to keep my line and buy a new phone for $10 which by the way I saw as free on the internet a few days later. It gets even more interesting when Fareed told me that all I had to do was to send in the phone receipts for a $50 rebate which I promptly did after his manager strong-armed me into staying with Verizon. I got a card back after 3 weeks that asked for the UPC or proof of purchase. This was something that both Fareed and his manager conveniently forgot to mention. I guess they had done the sale so who cares if I have to figure things out on my own. I must have spent more than 6-7 hours for all of this whole predicament and I must say that I feel like I was taken advantage of and cheated.

The manager could have easily defused the whole situation by saying I can take care of the restocking fee or made any other accommodation, however he refused to not only do that but managed to sell me a phone for $10 which was actually free as I saw on the internet a few days later. I feel like I was cheated and taken advantage of by Fareed and his manager. You might be patting them on their backs and giving them sloppy kisses for all the great sales that they are doing.

However, I wanted to let you know that due to this excruciatingly painful and downright dishonest experience, I am counting down the days when I will be able to break free from the shackles of Verizon. I will rather let mangy ferrets with monkey AIDS gnaw on my fingers before I renew my contract with Verizon ever again. You might be having a snug smile on your face since your company is growing and one aggrieved customer might be worth the restocking fee. I, for one, will try my best to let, as many people know about the shoddy, dishonest and despicable behavior of some of your employees. Even if I manage to convince one more person to leave Verizon, I will consider that I win for myself and die in peace.

As I stated earlier, all your manager had to do was to make an accommodation and not make me feel like I had no choice but to stay with Verizon for 2 years. He chose not to. I guess I am nothing but one disgruntled customer and it might not have that much of an effect on Verizon's bottom line. My loss to Verizon is probably like someone taking three grains of sand from the beach you probably do not even think of me as an individual. I feel deeply hurt and cheated by all of this experience even more so because I had been a loyal customer for more than 10 years. Your team had the opportunity to translate that into another 10 years and they chose not to. They not only chose 2 years over a lifetime of commitment but left an extremely bad taste in my mouth.

Since I feel so upset, angry and taken advantage of, I took the time to write this to. It did take a chunk of my life and I thought about not doing this since Verizon will be sucking more time from my life and I really do not want to dedicate any more time to a company that is dishonest and takes advantage of people. A company that is growing by cheating people and uses loose lips to make a fast talk. A company that has associates that is no better than used car sales people. I will try and send this to as many internet sites that will listen, as many newspapers that will publish my letter and as many news outlets that will air my views you know at the end of the day no one might listen to me and I am at peace with that. However I do know that what comes around goes around. Karma has a strange way of settling with such situations.

So all those smug smiles and high five-ing that is going on might go on but at what cost. How can you and your associates go to sleep and look at yourselves in the mirror and are the values that you are imparting on the next generation? I am expecting you do the following, first, you will call the store to get the version of the story from your dishonest associates. They will put more spin on it than an engine revving at 9000 rpm. They will come out looking like the model employees. They will then claim and eventually feign ignorance about what they missed. They will actually make famous propagandists look like saints by their spin that they put on the story.

Second, they will become ambiguous which is one of the major techniques of spin. They will incorporate unclear phrasing that can make the exact meaning hard to pin down which is useful when answering questions about a subject that you don't want to address. They will also selectively present facts and quotes that support their position. Third, you will try to reach out to me, maybe, and offer me some dear customer type CYA letter and shrug your shoulders and walk on and about your business.

I have informed my family, friends, co-workers and now you of my experiences and that's just about all I can do, I'm not anybody important but I hope that you can do more. I'm hoping that you can use my feedback to ensure that other people that try Verizon have fond memories, instead of disappointing ones. That is it in a nutshell. I hope your family and you have the most joyous of seasons and holidays.

So I called Verizon Wireless again with this problem and they are again going to send me another refurbished phone. But this time, according to Verizon Wireless, it’s an upgraded version. I asked Verizon Wireless to send me a new phone instead of refurbished phone because my bad previous experience with refurbished phones, and Verizon Wireless said that I only have choice of receiving the refurbished phone or not getting any replacement phone. I am engaging in international and local business where I constantly receive phone calls day and night. Because of this problem with the phone, I can't receive or make call out and it's affecting my business and my personal everyday normal routines.

The T1 data was installed on January 27 and I transferred my server to this line. At this moment, I called Broadview to disconnect the other T1 data and now they changed their mind and would not let me get out of the contract! So besides paying Broadview $699 for a data T1, now I have to pay Verizon $399 for the same. But since I understand it is not Verizon problem, I decided to keep both until the end of the Broadview contract. While I was trying the Verizon T1 data line with the server, I found out it was too slow. I did a troubleshoot but they found nothing. So, even though I was willing to deal with this situation, it was not working as I needed. Seems like 1 meg is not enough, I probably need 4. The one that I currently have with Broadview is 3 meg.

In the meantime, I was waiting for Verizon to adjust the bill since they were charging me for the PRI that it was never connected and by February I was already owing $2,000! After going back and forth with Christina, there was an adjustment done and I was supposed to wait for the bill to see the adjustment and pay what it was owed. Before I got the bill, on a Thursday, I got to the office and the data T1 was disconnected. My assistant called to fix this problem and the lady from Verizon told her that the problem could not be fixed until Monday because Friday was a holiday and there were not techs around. In the meantime, my whole office had to stop working because we had no access to the server. I had to urgently get my tech to fix this problem and switch everything back to the Broadview T1 data line.

As you can see, something that was proposed to me in order to save money, ended up being a great headache and made me incur more money on top of what I am already paying to Broadview. Not only I had to spend money for the tech to install the PRI that was not compatible, the tech to switch back and forth the server from Broadview to Verizon and from Verizon to Broadview, but on top of that Verizon is asking to pay $1,969 for something that was not useful! I would appreciate if something can be done for the inconvenience. I do understand that I did use the services for the Data T1 even though they were not what I expected, so I understand if I need to pay for that. But the billing cycle should start on January 27 when the line was installed and end on April 19, when it was cancelled. I also was promised a $500 gift card from Christy which I think it should be taken into consideration.

I had used Verizon in my previous office and I have been a Verizon wireless client for a long time. I never had any problems with your company, that is why this whole situation came as a surprise. I am still willing to switch everything to Verizon as soon as my contract with Broadview ends at the end of the year, but I need to fix this issue first and know that I can upgrade my data T1 to 4 meg.

Thanks in advance for all your help on this matter.

In addition, there should not be a reason to charge early termination fee of $179.00 on 09/08/2010 when we have been customer of Verizon for over 3 years (they claim that since we canceled the MLB package in August 2010, there is another year contract). I have been trying to explain this situation to several customer service operators and a supervisor. But all agree to their system's report and nobody can remove those unfair charges. I hope you can help us to contact someone in Verizon to understand our point of view. We should not pay for charges we have not incurred.

When I received the bill, I noticed this was not the case. This is just ludicrous. Why would I get such a plan when I knew that I would be making calls outside of my local area? She reassured me that I was getting a plan to whereas there would be no additional charges outside of the ordinary charges (taxes); however, this was not the case. I tried to contact Verizon on several occasions but I was unsuccessful. I waited 30-45 minutes for a supervisor to no avail. Both times I was told to call back five days later. This is very unprofessional and very poor customer service.

As soon as I received the bill, I acted on this huge error regarding my bill. I keep getting put off and now the bill is due. I have dealt with several phone companies regarding residential plans (Britehouse, Sprint, etc.). I have never in my life had this problem. Now bill is due any day now and no one can come to a reasonable solution at the fact that the representative selected the wrong services package. I have never been late on my phone bills and have a excellent credit history. I will not let Verizon ruin it due to their mistake. Perhaps the representative chose the wrong service package. If there was a mistake, I understand we're all human and I forgive the representative.

All I ask is to listen to the recorded conversation between us as Verizon tells you when you call that the conversation will be recorded. Personally, I have never heard of this type of plan on a residential phone to whereas you will be charged minutes for selecting a flat rate plan (unlimited plan).Your cooperation will be greatly appreciated regarding this mishap. Thank you.

The(phone)or as Mr. ** states, "not phones per se, but advanced devices that happen to make calls", is the Droid X. This problem started Nov. 1, 2010 and I see where Verizon is now selling a "Global Droid" designed to work in other world markets. Had I known this when I purchased the phone, I would not have bought it since my Mediterranean cruise had been scheduled for over a year.

A previous Verizon employee I spoke to, Ms. ** told me I should have shut the phone off if I couldn't get any calls to go through. One of the premier features of the phone was it's advanced camera, should I have not taken pictures with the phone? I cannot understand why they think I should have to pay for services they did not or could not supply. I had to pay $45.00 for services that were not supplied nor advised that I would not be able to use a device that was disguised as a phone. I am retired and cannot afford to pay Verizon for something it does not supply. My budget has been damaged.

So, I was without a phone . They played me around and around, with different customer service people saying nothing they could do about it, cause I wasn't on her account, until I started to threat them with court for assistance to theft. Then they magically had my phone back to my account. Third, my payment plan was set up and everything is okay, and I make my payments. My phone was turned off. It took me another week to get it back on.

They said it was a typographical error. I originally had 350, but I was set for 150. Then I was okay after all of that. I received my bill and they charged me 45 more days, for them turning the phones back on. When I called, they said all they could do was credit me $30 back for two lines. Even though it was their mistake that they were turned off in the first place.

It put me into more debt trying, when I am trying to catch up on everything. If I knew I didn't have two months like I was told, I would have never gotten smart phones. It was a hassle, not to mention the time and have had to spend on the phone with them getting my phones back on and working, for a problem they created. They still charge me the whole amount, even I didn't use them.

After talking to them and making sure nothing would happen unless I purchased a new phone, I agreed to their offer. The representative then said they were placing the 500 bonus minutes on my account and this was strange so I asked her if this would add a year to my contract and she said that it would not, then the conversation ended. Because I was having trouble paying my bill for the entire duration of my service in 2010, I ended up canceling my contract in early September, 2010, which is when a VW representative told me my contract should be over. I tried canceling my contract in August, but I ran into trouble because they said I would have to pay an early cancellation fee of $175 and I called up VW and found out that when they called me in May, they did extend my contract by one year.

So, they consistently lied to me when they called me up and had me unknowingly sign a contract. I tried to get it cleared up because obviously, it was a mistake made by VW. But when I called them up, I was denied and I was forced to complain through the Better Business Bureau. When I filed a complaint through the BBB, I practically hit a brick wall because VW would only answer questions they wanted to and absolutely refused to admit that there was any possibility that a mistake on their part could have happened. I asked multiple times about the phone upgrade at the two year price and they never said a single thing about it until I spoke to their representative, Melissa ***, over the phone, which is when she stated that I was always eligible for such an upgrade, even though the VW website said I was not eligible for an upgrade until January, 2011.

She said they never commented on that because it had nothing to do with my complaint or the contract that I supposedly agreed to. When I asked her if she ever asked the representative who spoke with me if, at the time around my call, she remembers making any mistakes like what I was complaining about and Melissa said VW didn't need to because the rep would not remember my specific call. I then told her I was not asking about the specific call because I also have been in sales and I know if someone gets something wrong, it is usually not just once, but at least a couple times over a short period of time and when they find out they are wrong they fix their sales tactics and remember that they said the incorrect information. Melissa then told me that it would not help out anyone because the rep would not remember my specific call. I then reiterated that I was not speaking about my specific call and that I was asking about a region in time and she said it would be useless because the rep would not remember my specific call. There were multiple things that we spoke of that played out like this.

Looking back, it is clear to me that this is a tactic that they are using to make people complaining give up and give them whatever money they ask for. What they are doing is only answering specific questions and refusing to answer others that may show where they were at fault. The only responses Melissa ever wrote down dealt with how I never cancelled the contract. I find this strange how a company can lie to you and if you never tell them you don't agree to the contract that you never knew existed, then you are bound to the contract.

Anyways, Melissa told me part way through the phone conversation that they were willing to drop the termination fee by 50%, then after another fifteen minutes, they were willing to drop it by 70% and she said that was their final offer. I said I would never accept this offer because I never agreed to their contract, which was basically that they would give me 500 bonus minutes and I would agree to pay them $80 a month for another 12 months.

This is strange because I never once went over my allotted minute usage per month, except when I was only paying $40 or so a month for unlimited internet on my Blackberry and all phone calls were 50 cents a minute. Some strange things that I remembered when I looked them up in November are as follows:

I was consistently one to two months behind on payments from January, 2010 until August, 2010, when they finally suspended my service. I am wondering why they would want to extend service to someone who was so bad at paying their phone bill. I received a bunch of e-mails with the same subject, which is as follows: "Important Information Regarding Your Verizon Wireless Account." Seven of these dealt with me owing over $150 and the other two stated that a change happened in the status of my account. The dates of the seven were: (all in 2010) Jan. 28, Feb. 27, March 29, May 1, May 29, June 27, and July 29. A week after the July 29th e-mail, my VW phone service was suspended.

The dates of the other two e-mails are as follows: Feb. 3 and May 27. I didn't extend my service on Feb. 3rd, so I didn't know what that was for, so I was under the assumption that on May 27th and Feb. 3rd that VW was trying to tell me that they were going to suspend my service. Both of these two types of e-mails had a very similar layout, and the difference between them was just that one asked for money and the other said a change had been made to the service. I had also received three other e-mails dated April 5, May 6, and July 5 with the subject, "Urgent: Your Past Due Verizon Wireless Account," stating that the past due amount had to be paid immediately or my service was to be interrupted. This evidence that any normal company would not want to keep a bad customer past the contract end date.

As a landlord, I would not want to keep a person who was consistently two months behind on rent and I would not dare sign a new contract with them. That is just asking for trouble. On Nov. 15th, I supposedly was sent a letter from VW dealing with a "new offer," but I have not received this. I was waiting to receive this until I responded through the BBB again, but 14 days passed and now the case is assumed closed. As soon as I could, I contacted VW and BBB telling them I did not want the complaint closed as it has not been resolved. The BBB has yet to re-open the case.

So, to sum everything up, I was contacted by VW and was misled and told lies in order to unknowingly sign a contract. VW denies that there could have been any mistake made. Before and after this, I was have a lot of trouble making payments, showing that I am not the type of customer they would want signed on for an additional year. VW only answered questions they acknowledged to this specific incident and absolutely refused to acknowledge the existence of the other questions.

I never knew that I had entered into a contract that extended my contract until I tried to cancel my service. Now VW is hounding me for the early termination fee for a contract I never signed and has sent it to collections and their automated phone service is calling me telling me I need to call them. VW still refuses to admit that any mistake could have been made on their part and because I didn't record my phone conversation, I have no evidence that VW made a mistake. And, as we all know, employees of big companies and companies themselves, can never, ever make a mistake.

I immediately called Verizon Wireless and was told he indeed needed to be added as an account manager to make payment arrangements. But, they would not explain to me how he had already been able to make account changes without my approval, consent, or before being added as an account manager. He made one $200 payment and skipped town, leaving me with the bill.

I phoned Verizon Wireless to have the account transferred to his name and was told I couldn't. He would have to approve the transfer. This was my account to begin with and they allowed him to make changes as an account manager, prior to being added as one but would not let me make a change in responsibility without his approval?

Since then my phone has been turned off by Verizon Wireless and I now have a nearly $1200 bill. I have been trying to work with Verizon Wireless to make payments, but want to know how and why they allowed him to change my account before being added an account manager and why, if my past due balance was $600+, the new balance is nearly $1200. They have declined any responsibility in allowing him to make such changes, refuse to make any account adjustments for their mistake, and have yet to explain the amount due.

When I call back, I get the same song and dance again, again, again and spend countless hours on the phone trying to resolve the issues. Last week, I received a bill for $7,056.76 that I have no clue about. When I have contacted Verizon they can't find it. Please Verizon tell me how to fix this!

I finally got the new version to work by going on someone else' s WiFi and re-downloading the new software, and called and had a tech go over it with me. Now, however, I have to re-install the new software to get it to work each time I switch from WiFi and try to go back to their mobile broadband.

On October 6, 2010, I called Verizon and listened to the automated system which stated that our current account balance was zero. I then spoke to Amanda (Employee #4626) to inquire about the charges. I explained that we had cancelled our service effective July 10, 2010. Amanda confirmed that our account had been closed effective July 10, 2010, and that the charge for $29.99 was billed after the date our account was closed.

She said, she would reverse the charges pending the approval of a supervisor. She explained that if there were any issues, we would receive a call from someone within three days. I confirmed that my current phone number was on file and asked Amanda to notate that I had called. Amanda stated that she would make the notation. On December 4, 2010, I received a letter from EOS CCA Collection Agency giving us notice that our account has been placed in collection. I called Verizon and listened to the automated system which stated that our account balance was zero.

I spoke to Christina (Employee #***** and she stated that I could now only speak to Verizon Financial Services at ** or the collection agency about my account as it had been forwarded to collections. I confirmed that Christina had my current phone number on file and asked her to notate that I had called. She stated that she would. At this point, our account has been turned over to a collection agency and I cannot get anyone from Verizon to speak to us about our bill! Do not conduct business with Verizon!

My accounts were suspended for no reason. Someone switched my account from residential to business for no reason and it complicated issues even more. They'll fix something and the next morning the same problem comes up. I kept calling and the saga continued. Folders from my email disappeared. The higher technical support kept messing more and more including my Mac mail that included also my Gmail account. I spoke with supervisors who did not do anything to help and resolve the problem. Supervisors who said they will call back and didn't. Supervisors that misinformed me and 1 that outwardly lied to me. I have spent close to 30 hours by now between being on hold, talking to incompetent people, waiting for people to hold.

The thing that aggravated this even more is that I had to spend a great my part of my vacation time trying to resolve this problem. I get paid almost $40 dollars an hour so do the math...The higher level technicians do not work on weekends, billing neither. You can't speak with anyone from headquarters. I had to wait on hold once for me to speak with billing for 70 minutes and did not get to speak with anyone. All this has been so aggravating, I feel disrespected, disregarded as a costumer and I expect to be seriously compensated for my awful experience with Verizon.

I use my cell phone as my primary phone. The last billing person in Austin, TX stated she was doing a refund for lack of service, since I can't get a private working line. Instead of credit, I have been given an additional bill from $322.55 to $409. My cell phone with another company has inflated since I have to use it as primary and endless hold with repair of Verizon.

My new computer crashed numerous times and died in may due to the in and out service. I bought another and am literally afraid to connect to the Ethernet wire with Verizon. I did not file a lawsuit for the lost laptop and software, but caused me great financial inconvenience. I am on disability and the time on hold with this repair as worn me down emotionally and physically. I am told by two other acquaintances in the same town in other buildings they two experience problems with their Verizon landline. I recorded the static and conversations and interruption I played it for both Verizon and my other mobile carrier, both acknowledged it is something they personally could not endure with such poor service.

I am seeking assistance from your office to have this $409.51 credited as Verizon agreed in November. Thank you. Also, I filed for a specific phone line for disabled persons and it took getting outside assistance to have the paper work mailed. Now, it seems almost like a retaliation for them to honor the credit on the lack of service, that was acknowledged and previously issued.

Then Verizon cut off my DirecTV service, because I had not paid them for the DirecTV portion of the bill. Then they would not assist with a bill payment plan to at least restore the service. All they could say was you have to pay the bill to get the service restored, which had nothing to do with DirecTV. Once you paid the bill, they would charge you a $36.00 fee for the reconnect.

I would say they are the worst when it comes to customer service. I am going to use another phone service, but I will keep their DSL for Internet access. Thanks.

Then in November, while I was out of the country, my wife got a message on our phone that unless $515.23 was paid immediately all service would be cut off the next day. Frightened, she called Verizon and paid it on the phone on 11/11/10. Meanwhile, a notice dated Oct. 29 materialized which stated that the past due amount was 412.44 past due for September and a bill for October totaling $365.65 due in November, which when totaled up mysteriously came exactly equal to $778.09, which was already demanded and paid by me on Oct. 27 before leaving the country on a business trip. The only mystery remained as to what represented the $515.23 that my frightened wife paid and why despite that payment all services were immediately cut off any way.

When my wife called Verizon again as to why the service was cut off, she was told by a CSR that it appears that long-distance calls worth about $5,000- was made over the last 15 months that were not paid and hence the service would be cut off. That statement is too bizarre to be backed up by any notice from Verizon for any payment, which has not been made by them in writing. Around Thanksgiving, a Verizon form letter dated 11/14/10 arrived stating that they have concluded after investigation that "there is fraud associated with your account" due to "pattern of failure to pay and/or unusual account activity."

As a result they had disconnected the service. Even in this notice they have not demanded any payment for any outrageous amount like $5,000- for alleged unspecified long-distance calls. Surprisingly, Verizon has never submitted a bill for these alleged long-distance calls (over 15 months!) or threatened to cut off service any time in the past 15 months. Under the circumstances, I have now hired Cablevision for TV/Internet and Vonage for the home phone. But Vonage has today advised me that Verizon has refused to release my home phone number, which I have had for 30 years.

On 9/13/2010, I paid $231.65 online (service from June 10 to September 10). On 10/11/2010, no service at night, I needed to pay $145.45 to reactivate on 10/27/2010. I received another bill for $80.74. On 11/2/10, I called into customer service to find out what's going on. The unhelpful customer service transferred my call all over a different department. One lady named Kathy promised me that she will combine two accounts and credit into my new account. She gave me her supervisor no. 412-804-7119. She told me I can call if there’s any problem on my bill. But no, she didn't solve the problem. I called several times at that phone, no one pick up or return my call. On 11/23/10, I called into customer service again, run through all transferred phone again. One lady said she will close the old service and apply refund and will email me the detail about the refund. No email came after that. I checked back the next day. They said they only view the service has ended, no refund was issued! Where is my refund? Where’s my money?

While all this happens, the Verizon employees are standing inside watching while this woman continues to tell me to stay away from the store until she is done cleaning. Incredible that the employees just smiled while I was told to leave.

I mailed the payment on 11/9/10, check no. ** in the amount of $29.88. In November, we received another e-mail saying that we owed $29.88 again. (We have not received hard copies for either of these bills as we normally do). I followed up and discovered that this check has not cleared my bank. I called and told them that this was mailed to them at their Lehigh, PA location and I would not issue another check until I know where this one went!

(I always put a return address on my mails and we have not received this back). In the first place, I do not believe I should have been charged this $29.88 as I was told that the $141.00 charge would be my final bill and I am concerned that they will try to add on late charges and/or turn me to a collection agency. Any assistance in this matter would be greatly appreciated. A very unhappy Verizon customer.

After several more weeks and not receiving the balance, I called again and ended up speaking with a supervisor (put on hold for 20 min) and was told I would not get the refund because the account was not disconnected until Sept 10 and not Aug 4. I tried to explain to the supervisor that this was not my fault and I should receive the entire refund. She disconnected our phone call.

I then called back about 15 minutes later after I had regained my composure and spoke to a Charlene. She was very nice and looked at my account and could not explain why Verizon should not be sending me the rest of the refund. She spoke with Chris in the Financial Services Dept and was told that the account had been finalized and that I would not be receiving the rest of the refund. I know this is only $15.66 but this is my money. I can't believe this is legal.

In the meantime, Verizon came around and had installed fibre optic in our area of town. Things started to look a little better for us so my wife and I decided to get our computer hooked back up and were looking at other providers that might be able to save a us a few dollars. We had a few come out to our house and inform us that we couldn't use their service due to the fact we had to use Verizon. Excuse me, but no one is going to tell me who and what I have to use for my internet provider. This is when all our problems started.

In 2007, Verizon sent a salesperson out to talk to everyone in our neighborhood introducing us to the new bundle package. They sold us this bundle stating that we could get internet service, landline and a DVR box for $99.99 a month. My wife explained that we would be in need of two more regular boxes so they said no problem. It will be an additional $10 more a month on our bill. We were told that our bill would not be over $120 a month for the next two years.

At the beginning of the 2010, we were sent out a letter by Verizon that our bill was going up to $119.99 a month plus the other $10 for the extra boxes. Mind you, we never signed a contract agreeing to keep Verizon for additional two years. The problem with all of this is that our bill was never the same every month like we were told it would be.

In July, my wife called Verizon and disconnected our landline because we felt we had no need for it since we had our cell phones. At the end of October, we were sent a bill in the amount of $490.77 and on October 6th, my wife had made a payment of $155 but the bill we got at the end of October had never reflected where she had made the payment. My wife called an 800 number that was on the bill for billing and payment information. When she called and received an automated teller. She was asked to put in the account number at which time she put in the number provided and was told that it was invalid and to please hold for the next available associate.

She was then placed on hold for approximately 20 minutes. Finally, she spoke with a woman by the name of Tang. She then explained to Tang how she had made the payment and where she had found where they had debited out account in the amount of $155 on October 8th. Tang said she couldn't find anything on that account at all much less find the account but she would email my wife a cover letter as to where to fax over the information showing proof of payment. Throughout that day, my wife had checked her email for the cover sheet which she never received.

The very next morning, she went to go and retrieve her email and found that we had already been disconnected. This had made her very angry and she called back to speak to a supervisor and she was placed on hold for one hour and no one ever picked up the phone. She waited two hours and called back and still no one ever came to the phone. After about two more hours, she called back at 4:30pm and after sitting on hold for another 20 minutes, a lady by the name of Abigale finally came to the phone and informed my wife that she had found where the payment had been made but, it was applied to a closed account.

She asked Abigale how was it a closed account. Abigale told her she didn't know and that she would try to help her but didn't know if she could being she was in California and we were in Texas.

She asked her why was she calling California for a Texas problem and mind you, it was around 4:45pm and Abigale told her it was because the Texas office had already closed. She put my wife on hold and then all of sudden they were disconnected. This lady never even tried to call her back. A few days later, my wife was called by Verizon and left her a voicemail stating they would try to call her back and yes they did but when my wife took the call she asked them if they could please call her back because she was at the doctor's office and couldn't talk. The lady on the other end said yes, she would be happy to. The lady never called her back.

On November 5th, we received a letter from Verizon in Lakeland Florida that someone had been trying to reach us regarding the problems we had been experiencing and would like one of us to return their call at the 800 number on the letter. The wife called the number and spoke with a lady by the name of Belda. My wife was asked for the account number to pull up our account information at that time she gave her the number and again she was told the number was invalid. After being on the phone with Belda for another 20 minutes, she was able to locate our bill by using our address but she was not able to find anything on the letter we had received. She explained to Belda what we had been going through and asked her what we needed to do and Belda told her to write a letter and send it to St. Petersburg, Florida. Belda also told her that she was calling California again and didn't know anything but the balance and it was due now.

Approximately two weeks later, we got a bill in the mail for $740.82. We called to find out what it was all about and gave the account number to a man by the name of Louis and he said he didn't see anything under that account number. If they can't find that account number then we don't owe this bill. Then we received in the mail on November 22nd a bill from a collection agency for the amount of $225.89.

Please get this matter resolved immediately. I don't feel as though we should have to pay any of this. But I must say with all the time my wife has spent on the phone trying to resolve this, it has caused my cell phone bill to go sky high and I can't afford to pay this. I feel it is Verizon's responsibility to pay the overages. She was over her minutes by approximately 100 minutes at .35 a minute totally of $35.

The 2nd bill came in for period 8/16-9/15, and once again I was told I was over the maximum and was charged another $190 but the monthly access charge had changed to $59.99. This is minor, but I've been charged "Messaging" and "TXT Messaging-Receivedd" at .20 each. I have no idea, nor did I have anything to do with these features. I don't even know how. The total bill was $250.28 and adjusted to $202.78 by Verizon. The 9/16-10/16 billing arrived and once again they indicated that I used $30.49 and charged me $190.20 for a total billing of $250.28 for that month. The last billing I received was for period 10/16-11/15.

On 11/1/10, I called Verizon and cancelled the service. They told me that I would have to pay an early disconnect of $165. On 11/3/10, I noticed that the service was still connected. I called Verizon again and went through this whole thing again. The customer service rep said that it would go through a whole cycle unless I suspended the service. I told him to suspend it on 11/3/10. The recent bill received yesterday (11/26) indicated that I again went over the limit of 9095 mgs. and was being charted $198.95, plus the early termination fee, plus the previous billing of $363.62 (I did send a check for $100 which they had not received yet) The total billing I'm left with is $613.90! Each time I talked with a customer service rep, I was told different things.

Not fully understanding the "mechanics" of internet usage, I kept digging with them to determine how I could keep going over by almost the same amount each month. I was asked if I turned off my computer each evening, and my answer was "sometimes, I didn't think that was an issue." I was told that if I leave it on, Windows could be downloading updates which costs mgs. Windows updates were locked and could not download unless I clicked on it. At one point, I was told something was wrong with my computer. My computer is brand-new, but I had it checked and there's nothing wrong with my computer.

I went back to the local Verizon store where I bought the equipment and they didn't want to even talk about it, but one rep said, "I never go over the maximum. " I can tell you that he would be much more an active internet user than I am. At one point, I called Verizon and asked about a landline. I was told they don't have a landline, that it had been sold to Frontier and she gave me their phone number. I immediately called them and having terminated Verizon services, I signed up with them at unlimited usage for $29.95 per month.

I am very upset over having paid so much money each month to have internet service when it wasn't necessary at all. Each customer service call gave me different answers and they were unable to tell me how I went over the limit except that this is what their usage shows. Also, I had an opportunity to cancel before the deadline, but the customer service rep assured me that when my grandson stopped using the computer, my usage should be within the maximum limits. So I agreed to go one more month, assuming the next monthly charge would be the $59.99. It was also suggested to me that I might want to increase the maximum by paying $199.00 per month!

This is insane! Most importantly, I want to say that I pay all my bills promptly always and have an excellent credit rating. I would take my savings and pay these people off and never think about them again, but I think they are a scam. For that reason, I am not going to send them any more money. If they want to tap my credit rating, it will show "Disputed" in the record.

After 5 months I've had it with spending all day and night to find someone to help. On my last call, they sent me to 4 different people. I was put on hold once again.I hung up and hit cancel .I got someone in 1 min. I told her my story and she said I never waited 45 minutes! It's like buying a car. Once you drive off the lot, they forget your name! I entered into this agreement in good faith. They did not honor their part of the contract.They say I owe over $250 now.

I might mention a few yrs. ago we tried Verizon for our home long distance and that didn't work out either as they were putting charges on our home phone we weren't making. Needless to say we got rid of Verizon for our long distance and chose a different option. I called November 13th a few days ago to cancel the cell phone. I can't afford to keep it at this time. I was told I cannot opt out and if I do I owe them over $200.00. I explained to them I didn't agree to a contract with them or an extended contract with anyone else and if what they are saying is true Alltel tacked on another year without our consent and our knowledge.

Offered to send the phone back. Of course they aren't interested. Already have sent me a bill for $216.05. This is charging people without knowledge or consent. I explained to Mr. Edwards I have been battling Ewing Sarcoma (Cancer). Diabetes and other health issues and can't afford to continue paying this bill. I am not employed. Their response is they want copies of my medical records. Yes, I could send copies of medical records but I have decided this is very unethical. I am going to file a complaint with whoever I can against this company. Verizon has contacted me a couple different times that I am due for an updated phone.

Certainly glad I didn't take them up on their offer. Just wonder how many people they are doing this to and getting away with it. Once again I signed no contract nor verbally agreed to this. I've been very upset over this matter that anyone could get away with such practices. Thank you.

They tell me they won’t let me cancel my contract because is 2 year contract and is barley my first year and they can't do anything else, they told me to call Motorola as last resort. They told me to call Motorola because Verizon is only in charge of air service, not the devise I don't know what to do. I am in hole the devise go bad at any given day at any time I don't know what to do anymore, they even charge more this last statement or bill, $15,00 dollars more.

The other way to fix my problem is by signing a new contract in order to upgrade to a better cellphone which I must pay for another S200 plus a new 2-year contract. They tell me they won't let me cancel my contract because it's a 2 year contract and it's barely my first year and they can't do anything else. They told me to call Motorola as a last resort. They told me to call Motorola because Verizon is only in charge of air service, not the device. I don't know what to do. I am in a hole. The device goes bad at any given day at any time. I don't know what to do anymore. They even charge more this last statement or bill, $15.00 more.

We have limited cell sites in our area so when we try to use our cell phone to call repair, often we have to go out in the bad weather to find a place where we can make a call. Also, it is very difficult to get a person and we have to listen to ads about a service we can't have. It is extremely frustrating and we have had enough and want to lodge a complaint. Trying to find someone with authority to complain to in a big company such as Verizon is impossible as no one wants to give out that information.

I asked to speak to a manager and was told that I had been given all the information and would have to pay the fee. I let him know that the words "same phone" were used and there was no mention of "previously owned". He accused me of lying about his employees and what they said, and that there were other employees who heard what was said. I was shocked at the rudeness of the employees and the manager. I have been with Verizon for over ten years and cannot believe how I was treated. When I shared this with him he curtly said' "Just don't accept the phone when it comes and you will be credited the full amount back to your card, then you can order a new one.” I don't know how this is going to play out. I wish that I could switch to a different provider, but Verizon has a monopoly on the service in my area.

10/8 11/7 Starz Play $5.99

I asked for a refund and after being told that I was not a responsible person for not seeing this in April, they called back and offered to split it with me. I refused and was simply placed on hold.

It has been 5 months since the equipment was returned and Verizon claims it has never been received. This is on the heals of numerous service request "tickets" on phone service, unfulfilled service technician appointments, and unresolved requests for credit for service not provided. My patience has run out with this company. Not only do they show the equipment not returned, they have a totally incorrect count on what equipment I had. I am now responsible for this missing equipment in excess of $700.

Kelly, the manager of store, insisted that his sales team, every time to every customer tells that internet is a requirement on these phones. Therefore, salesperson explained to me about internet requirement and I am liable for restocking fee of 35 for each phone.

The business charged me $35 for each phone for restocking fee because of their failure to inform me about the internet requirement of the phones.

I feel that the business should not charge me the restocking fee because they did not mention that internet service is a requirement for these phones. Otherwise. I would not have purchased those phones in the first place.

A Tech came to the home and said he would convey to his supervisor and the supervisor will get in touch with me. I waited a month! Then called once again. They said that I would get a supervisor calling me with in 72hrs. I'm still waiting, that was on Oct 25 and it's now Nov 15th. When I call, they route me to the state I am in cause of my area code. Then I have to wait to be transferred to PA, then I wait over 10 minutes for someone to answer. I couldn't wait any longer and the minutes on my phone are adding up.

I need help! Who do I talk to? I want this monster off my siding and repaired. When they do relocate the box, I would like a new/updated box and in a proper location. No one is calling me!

Verizon insisted we owe them the amount. According to Verizon, we have used an enormous amount of megabytes on our Internet source and owe them an extra $190.00. They said we really owe them about $500.00 but discounted some of the fees because this was our first time going over. We are both teachers and do not use the Internet except to check our e-mail, enter grades, etc. We are not excessive users. We are in our 50's and just do not fit the profile.

We have talked to several representatives at Verizon and they insist that we have used this amount even though we keep telling them we have not. They are condescending and insist this is what the data on our laptop says. The point is Verizon admits that they have no way of tracking how we used this amount, it doesn't cost the company any more money if more data is used, to use this amount of data is very unusual, and they don't care.

We have spent several hours speaking with representatives who just pass the call to another rep when we request to speak with a supervisor. They repeat themselves over and over as if reading from a script. Honestly, they are not helpful nor do they try to solve the problem.

Verizon customer service reps act like they are collection agents. Also, we have been lied to on several occasions receiving contradictory information from customer service and from their local office reps. This is more then frustrating, it feels as if we the customer are being held hostage by Verizon and will pay or else. Verizon is not reputable or ethical and their biggest concern is manipulating and deceiving hard working Americans out of their money.

No one at Verizon advised me of this new excuse until November 10th 2010. This is a false statement by Ms. ** because I have been in constant contact with Verizon since April and this is the first time I have heard this new allegation. This is just Verizon's way of trying to recouping charges from the customers for its own mistakes.

Verizon continued to bill me separately for the package all the while advising me that they were working on resolving the issue with the bundle I ordered. I did not receive phone bills from Verizon. I checked the account online and paid what was due. As of this date, November 10th 2010, Verizon has been unable to provide me with the bundle I ordered April 20th 2010. I sent a letter to Verizon headquarters and a check for $100, August 2010 explaining the situation, and asked for assistance in resolving the issue but to no avail. The $100 check I sent along with the letter was cashed, but I received no response from Verizon regarding the issue with the bill, or the package I ordered in April 2010.

On November 2nd 2010, my services were interrupted. I left voice messages for the manager, Mr. Russell several times from November 2 to 10, however, he has not returned my calls. I spoke with Ms. ** on November 10th and was told that Verizon could not give me the package I ordered because my services was interrupted. The service was interrupted in June due to a Verizon error. I left Verizon several times prior due to incompetence and poor quality of service. Verizon is now asking for $400 to restore my services and I still don't know what services I have; I certainly do not have the bundle I ordered on April 2010 and since then, I have paid Verizon $542.23 however, Verizon states that I will have to pay an additional $400 dollars to have my services restored.

Between June and November, I have spoken with several employees at Verizon including the manager, Mr. Russel, and employees in billing, collections and accounts, including Ms. Kay, Ms. **, Kelly, Pat, Deana and others, but to no avail.

This is a hardship because I am a senior citizen living on a fixed income and I cannot afford to pay for Verizon's errors and inadequacies. I have paid over $542.23 to Verizon since April 2010 and my services are now interrupted again. I thought the manager, Mr. Russell and I had resolved this issue on November 2nd 2010, however my services are now interrupted by Verizon again.

Verizon has failed to provide the bundle I ordered in April but expects me to pay their outrageous charges. Verizon uses the disruption in service (which was their error) as an excuse for not providing the bundle I ordered in April 2010. I am unable to make phone calls. I am a senior citizen, recently released from the hospital (October 29th 2010) following a heart attack with Coronary Stent placement and I am without phone service. This is not good. Verizon is demanding $400 dollars in addition to the $542.23 I have already paid to them for a $49.99 package from April 20th 2010 until November 1st 2010. A fifth grader could do the math and find $942.23 is not the answer; and someone should explain the formula to Verizon because they certainly has no math skills or competence. It has been one excuse after another from Verizon with no results.

I am asking for a refund of any over payments to Verizon and my services restored. It is Verizon's duty to inform the customer of the type bundle or services they have and the correct charges for these services and it is also their duty to inform the customer of any problems or issues with such services. Verizon always find a way to blame the customer and pass along the charges to the customer for their errors.

The $125.00 payment was processed just prior to the $103.00 payment being processed through my account. I received credit for the $103.00 but did not receive credit for the $125.00. I contacted Verizon who told me I needed to contact my bank. I contacted Jessie ** with USAA who told me the payments were processed electronically and they did not have a copy that Verizon would have the only copies. I then printed my bank statement and contact Verizon again who sent me a proof of payment form on 9/3/2010 and it was faxed back with the supporting documentation as requested.

I then received a letter from Verizon dated 9/30/2010, advising the investigation was closed as they did not received the proper paperwork. I then faxed the paperwork back to Verizon on 10/12/2010 with the original paperwork and the supporting documents again. As of this date they haven't given credit to my account for the $125.00 and are not once again telling me they did not receive the paperwork. This has resulted in late fees and adversely affected my payment history with Verizon.

Four months before my contract was over, my phone broke. I walked into a Verizon store. They looked at it and said I had to get a new one. They asked what I wanted. I asked for the cheapest. They handed me one. I was glad to take it, pay, and leave. The next bill I got from Verizon was significantly more than usual. I called, and they said I had renewed my contract at a higher rate. I flipped out. I explained that I had simply purchased a phone. They said that purchasing the phone was the equivalent of signing a new contract. I said that was a mistake and to correct it. They claimed they could not correct the mistake because I had not purchased the phone at a Verizon store (it was a store, and it said 'Verizon', my account info was in their computer). It was a 'Verizon authorized dealer'.

I said it didn't make a difference to me and that they had to correct the record. They said they could not, and that I had to go back to the dealer. I explained that I don't live or work anywhere near the store where I bought the phone. They are also not listed! They turned off my service for the last 4 months of my contract. I paid them their 60 dollars a month, and then told them goodbye and that I would not recommend them to anyone. They are still billing me for 400 dollars for the 'new contract'. I wrote several letters and called several times, to no avail. It is fraudulent, with constant discrepancies in my bills, and then to sign me up without my knowledge or consent! A lot of my friends with iPhones are excited to get 'Verizon coverage'. I wish them luck, but fear their experiences will be similar to mine. Any help you can offer would be much appreciated. Thank you.

While in South Africa, they demanded a $100 payment, which I paid and when I returned to the US in March of '10, to revive my number, they said it was not available! I was forced to open up a new account and only then could I get my number back. I opened up a new account, got my old number back and I promptly switched back to T-mobile. After I switched back to T-mobile, I got a bill from the Sept. '09 transaction. I called Verizon and we came to an agreement that I didn't owe them money, but in fact, they owed me money for this reason: I was a client for two days and only because they deceived me by saying they could provide internet service for me in South Africa. We agreed I would pay for hibernation fees and the calls I made in the two days before I left the US. We also agreed they would refund me $72. A month later, I get a bill for $91! Several phone calls and hours on hold solves the problem.

A couple of months later, a check in the amount of $2.10 arrived in the mail! So I'm back on the phone for hours and it turns out the $2.10 refund was for the amount I overpaid for the March '10 transaction I had to do to get my number back! I was told the check should be on its way soon. Months later, I was left a voice mail to contact Verizon regarding an outstanding balance I owed them! I called them and after an hour on the phone, we again came to the conclusion that I didn't owe them and that they owed me $72.

Well this week, 11.5.2010, I get a message from one of my credit cards, to tell me that they were lowering my line of credit from $14,950 to $500.00. Why? Because Verizon filed a complaint of non payment to TransUnion! I'm outraged to say the least. Back on the phone and hours later, with Verizon, came to the same conclusion. I don't owe them, they owe me! During this last contact with Verizon, I asked for the Verizon rep to email me the notes of this contact. Guess what? I didn't get the email! Why is this happening? Somebody please help me.

Verizon has a feature where you can connect to your Verizon Wi-Fi as long as you are near a hotspot. I was interested in doing that with my iPod. I called the technical support number I was given after I placed my order. They put me on hold and then transferred me to another department. This occurred a total of 14 times that day. Twice, I was disconnected. I do believe it was on purpose. The customer service representatives were in call centers in India somewhere. It was just so self-evident that they did not have a clue as to what to do or where to direct me. Then all of a sudden, I would be disconnected.

No one knew what to do or to which department to transfer me. Sometimes, they transferred me back to the previous department. Within those 14 transfers, I was on hold for almost 1 hour and 30 minutes. Finally, I got to the point where I was just going to give up. Then finally, after 14 transfers, they transferred me to someone who seemed knowledgeable. He said that feature would only work on my netbook and that I had to have a windows operating system for it to work at all. So, after 2 hours and 15 minutes of pure stress and anxiety, Verizon finally came up with an answer. This was one of the worst customer service experiences I have ever had in my life.

Also, Verizon automatically signed me up for Verizon Internet Security Suite and Verizon Online Backup and Sharing. I have Norton’s Internet Web Security and Asus online storage and backup. I don't need this. I didn't sign up for this and I don't want it. It is also an additional $10 a month. To me this constitutes fraud. You can't just sign someone up for a service without their permission. So, I tried to contact billing to resolve this. Well, you know what happened. I got transferred about 6 times. I hung up. I just couldn't take it.

The Wi-Fi does not load fast when it connects. Every time I use the internet I have to turn the modem off and on several times before I can connect. It freezes often and crashes a lot. So far, Verizon's Wi-Fi and customer service ****. Still, I have yet to get through to someone at Verizon who can resolve my Wi-FI issues. I guess the only logical thing to do is to cancel this mess and switch to AT&T. If you are considering Wi-Fi, please don't get Verizon Wireless unless you like drama filled with stress. Things I was told by the Verizon representative about wireless: I was told that my upgraded wireless would be much faster than my DSL. So far, I see no difference. In fact, my wireless is slow to load pages, freezes and crashes a lot. I have Netflix. You can't get through a movie without it crashing. What an awful product.

I called Verizon to question the charge on the bill and was told by their representative Clayton that they could not go back and credit me $240.00 for the 24 months that I had paid $9.99 a month, that the most they could was credit, as a courtesy, $109.95 the base cost for the primary line. It appears that credit was never issued and after speaking to Trevor today, he stated that the most the credit could be was %60.00. In reality, I went from $240.00 out of pocket to an alleged credit of $109.95 to $60.00.

It is a disgrace how they handle their customers and their non-documentation of customer calls/complaints. Apparently there is no documentation of Clayton's initial credit of $109.95 plus an additional $19.95 credit for another line, and therefore, I am the one to suffer. Ironically, there is an article in today's paper, stating that they were fined and would be reimbursing back to some consumers' money for unsubscribed usage for similar tactics. I always thought that the cliche' hitting them in the pocket is where it hurts, apparently in this case, my pocket was the only one to hurt.

I argued with them over this and eventually went ahead and paid against my better judgment. If I would have cancelled, it would have cost me a fortune. Early this year we lost 1/3 of our income around the same time, I somehow ended up with texting being put onto my account. I was never informed by Verizon that it was added. Imagine my surprise when I get a bill and see that one of my kids had been able to text. They were playing around and thought I had added texting. So they texted their little hearts away. I called Verizon again.

Nothing doing, they could only make it look like I had a texting package and I had to pay the excess. I told them at that time that there was no way I could pay the total now and made an agreement with them to temporarily shut my phones down until I could get the balanced paid down. I couldn't afford any more charges at the time. I was paying monthly until August when I had a child end up in the hospital. I contacted Verizon letting them know that I would not be able to make the payment for that month but that I would double the next month to make up for it. Which I did.

Next thing I know, my account is terminated and sent to collections. They are now demanding $500 in 15 days. They have no record of me contacting them and can do nothing for me. This is after talking to the executive offices twice and complaining to the BBB. I am also being charged the full amount of termination fees even though a year of the contract has already passed.

I have asked them what about the customer guarantee but that is apparently not worth anything to them. They really think I am going to pay almost two hundred dollars for less than 30 days of service?!

Customer service has been very rude while dealing with them as well. I don't know how they treat people when they actually sign up if they treat a new customer this poorly. They are claiming I owe a $190 for not even 30 days of service that was supposed to come with a customer service guarantee if closed before 30 days.

The bottom line is that they are adding the surcharge and it changes the amount of money that I have to pay them every month, resulting in a material adverse effect to me. It is very dirty business losing all record of my original phone call. They are trying to point out a generic contract on their website which is dated May 2010 and I signed my contract before then, therefore, that is not the contract that applies to me. They are just basically conducting some very shady business practices.

Well, advance to 2010, over the period of several months, I have worked closely with a representative at the local store, Stephen **, on both my personal and business accounts. Following seven recent hardware upgrades and two-year plan renewals, a plan change from a per unit basis to a 4,000min/month plan for all lines, and an additional line added with hardware. I was told today in the store that I was not listed as an individual capable of making such changes to our business account.

The local VZW store manager was unable to find my name when I provided one of our business numbers. Imagine my surprise as well as mounting frustration! After the past transactions and exchange of money with Verizon Wireless, today, of all days, when we were going to pay full hardware charges (i.e. price for a new phone) to replace hardware on an existing business number, this issue arose! I was completely flabbergasted and extremely agitated by the incompetence exhibited from the sales associates. All of this escalated because the sales professional that has conducted said upgrades, plan changes, etc., was standing adjacent to the store manager at the time I was told that I was unable to do anything with our business account.

At that point, I lost my composure and made a reference to switching wireless providers since I was experiencing this type of trouble and unnecessary hassle. Suffice it to say, the time that it took two individuals (managers) from my facility to drive down to the local store only to be told that nothing could be done was a total loss. Now begins the process of straightening out the mess that I never even knew existed with the processing of my most recent transactions, one of which was dated 10/21/2010 (i.e. additional line under existing 4,000 min/mo plan).

I am currently livid as to what occurred this afternoon and I have completely lost confidence in the sales associates present at the above listed Jackson, TN location, management included. They are incompetent at handling "customer service" issues and it is astonishing to me that there is not a larger number of customers switching providers strictly due to poor service. This has to rank as one of those occasions where I received not poor service, but no service at all, since it was a waste of my company's time.

I needn't waste my time contacting my corporate department to have my name put on the list, since apparently, it was never on there to begin with. I suggest then that your sales professionals experience a "crash course" in both business ethics and customer satisfaction. I must have been very fortunate to have made plan changes to our company's account or your sales associate had not ethics when it came to respecting our company's hierarchy.

To my surprise, my calls to Russia somehow got measured and billed. So the next bill I got had $485.79 worth of international calls which were never even completed. Verizon (because I did not have an international plan in place) charged me $6.68/min plus taxes for the calls that I tried to make (my previous long-distance carrier price was 1.5c/min!). So I tried to reason with Verizon but my repeated requests for refund or reduction of the amount were denied. I paid the charges on my bill for the services I used but I have not paid the amount mentioned above as I am trying to get some resolution on the bogus charges for international calls. The bill in question is available upon request.

My only two options were to upgrade and pay money for a new phone at contract price, which to get a replacement would be $199, or get a certified pre-owned phone (the nightmare I had to go through with the previous phones). If I were to cancel, they wanted to charge me $500 for all four lines.

Once technical support admitted that was indeed the case with some former Altell customers, I was mad and still am! The only way a message gives you an error if the other party doesn't subscribe to text messages or a mishap like your text messages don't work but mine does, it infuriates me! I know why technical support doesn't give me a break. The phone update my Verizon that made the other problem more of a nuisance that was caused by Verizon wireless. That isn't fair or right.

A year later, the problem has not been fixed. I continued to make payments on my account yet they say I am $243 past due and have cancelled my service. I have the records to prove I have made payments. I've contacted Verizon multiple times and I'm usually transferred to multiple people or I'm told that someone will call me back and they never do. I refused to pay something I do not owe. I should not be held as delinquent because Verizon can't get their records straight.

I have Verizon at home, two Verizon mobiles and I have Verizon in the office. Is this how they treat customers who use their service? Furthermore, the only reason I requested Global Calls was because Verizon still has not fixed my phone at home and it has been 4 weeks since I requested. I have an emergency and have to call Brazil and I can't. They did not suggest any alternative except for callous behavior.

Recently, they called me and told me that if I made a new 2-year contract extension, I would again have a faster connection because I would have a new modem. This is total lie because there is no reason why my old modem could not be faster than dial-up, too. It is always dormant. I know that they have slowed my connection down on purpose. When they called me I told them that I was going to try DSL and I told them that their connections were really slow and I would not sign on for another two years especially because I have gone over 5 Gigs some months, which would cost me like $120.00 per month penalty.

Verizon has always "made" our bill right and refunded the charges; however, it is very frustrating that I have to go over every cell bill with a fine-toothed comb in order to find all of their mistakes.

The warning is just that, it does not shut off use of the card and the website does not update data usage in real time. So by the time I saw it, it was too late. I attempted several times by phone to have the service to that person's phone and PC card terminated, but it was easy for that person to convince VZW customer service people that they were me calling in to reactivate the account. VZW's explanation was that even though I'm female and the person calling in was male, they couldn't dispute it because it would be gender discrimination.

I have a disability, the person claiming to be me told VZW customer service that he needed to be the one to make changes to the account because my disability precluded me from making decisions. Not true at all. At any rate, the bill was credited down to $5,700.00 after much discussion. However, I only receive one monthly Social Security check of less that $900.00/month and am being required to pay more than $600.00 a month toward the bill to keep the service active. I have managed to pay roughly $3,400.00 but it's becoming a hardship.

I cannot find direct phone numbers to anyone at the corporate level and am looking for help or advice. I get some state assistance through a grant in NJ where I live but not for this issue. I am using a large percentage of the only income I get to pay this bill in addition to having to pay balances on bills that the grant doesn't cover. I can no longer keep myself above water and am at a loss.

Finally, I was told I could get out of my contract, but would lose the $200.00 and $65.00. I was totally lied to upfront so I do not feel I should be out of any money at all except for the $81.00 a month bill I agreed to pay. When I realized they tricked me into switching companies and lied to me, I should not lose the above moneys I stated. I showed them my T-Mobile bill so they knew what services I had ahead of time. I have lost close to $300.00 if I add up all costs for them leading me the wrong way and lying to me to get my services.

A $100 rebate made me purchase this phone, the Droid X. To me, this is just a way to sell the phone and you never see the rebate! Very unfair. By not bothering to even respond to my complain makes you want to not deal with this company. But they still have you under contract for the two years. So unfair and taking advantage of the buyer.

They did not explain that as a result of their own error, they would be charging me $44.99 for the same data plan that I previously paid $29.99 for just so that I could still have my tethering. Today, I see that I have been paying $44.99 rather than $29.99 for the same data plan that I previously had. The supervisor I spoke with admitted that their employee erroneously disconnected my tethering and said that they now required me to pay for the more expensive $44.99 data plan for the tethering service simply because they reconnected my tethering (mobile-connect) service. Simply put, she said, "Yes, I'm saying we screwed up, but our system won't let us charge you what you were being charged previously, so now you have to pay more for the same service." This is a bait and switch and fraudulent conduct.

They agreed to cancel and reverse the charges. Around 7/13, the activation fee was reversed effective that date and was shown on my 8/25 billing. However, Verizon is still charging me the monthly fees of $39.99 + additional fees, coming to a total of about $57 per month. I had requested, at that time, information on how to clear all of my data off the notebook and info on where to ship the equipment back to them. I never got any info or reply to my emails. Now, they are saying they will charge me a $300 early termination fee. My bill balance is through the roof and service is now cut off. This is my only phone. I need help now.

On 8/25/2010, Verizon sent new Droid X. Original Droid X was returned by FedEx on 8/25/2010. On 8/27/2010, original Droid X was received by Verizon, signed for by **. On 9/7/2010, no credit of the $314.99 on this date. I contacted Verizon at 7:30 p.m. and spoke with Brittany. I was informed that refunds/credits take 7 to 10 days. On 9/27/2010, still no credit of the $314.99 as promised by Verizon. I contacted Verizon again at 7:19 p.m., spoke with Tasha. She read the FedEx tracking number to me to confirm. Provided a confirmation (**) and was told the credit would take 24 to 48 hours to appear on the debit card.

On 10/4/2010, still no credit of the $314.99 as promised by Verizon. I contacted Verizon again at 9:15 a.m. and spoke with Thomas. I was told that Tasha handled the credit/refund incorrectly. Thomas said the warehouse would have to be contacted and would have to do something on their end. This would take from one to two days. Once the warehouse does their job, then Verizon would move forward with the credit/refund. Thomas could not guarantee that the credit/refund would occur within the week.

It has now been 41 days since Verizon received the original equipment by FedEx. Forty-one days since a $314.99 charge was placed on the debit card. We are not satisfied Verizon customers.

I was upset, I had already been on hold for a long time before I spoke to the first rep, then on hold again for 10 minutes before I spoke with her, then having to relate my story again, and then having her put me on hold again. The first time I lost service for 5 days and the second time for a week. They told me they couldn't check my line unless I was at home so I scheduled an appointment the next evening, then they called back a few minutes later and said they checked and everything was fine on their end, it was my phone and canceled the service visit I had scheduled for the following evening.

So I went out and bought a new phone and that didn't work either and I called them back to reschedule service telling them it had to be their line and they made me wait for 3 more days. 10 minutes before the technician came to my house the service went back on. He said the problem was due to heavy rains. I wasted so much time with calls to them and going to the store purchasing a phone, then have to go back to return it.

Therefore, they still owe me for the return of one more modem at $39.99 plus the adjustment for the lack of service in October. The only apologies I had ever received was from the internet rep, never from the phone rep. wouldn’t you think the first thing they would say is something to the effect that they are sorry we have no service!

Then in April 2010 I received a statement that I had a credit to my account of $6; however, I have no account so they should have sent me a reimbursement check. Then approximately two weeks later, I received a collections letter from Solomon and Solomon, PC, Attorneys at Law on their behalf saying I owed Verizon $41.64. I sent them a letter with copies of my statements, my UPS tracking information and to date have not heard anything from them, nor received a check from Verizon. I am very disappointed with Verizon's treatment of a long time customer who always paid our bills on time.

I asked to whom I could complain because it's not my job to ensure their employees do their job, and follow through with what they promise. She sounded like a broken record, completely avoiding my question, and just offering the 25% off. Finally, after my patience ran out, and I was short with her, she passed me on to a supervisor named Elizabeth. Elizabeth started out nice, but kept lecturing me about how the person I spoke to "should have" negotiated the fee, and had me pay for a higher minutes plan, so I wouldn't be paid the extra fee, and how he "should have" done this and that.

When I told her that what this guy "should have done" and what "he actually did" were totally different, and I should pay the consequences for it, she ripped me a new one. In the nastiest tone I've ever heard someone in customer service use, she said "Fine! I'm going to give you the 50% off to meet your expectations, but let it be clear, this will never happen again, and I'm going to make a note that we will never extend another credit to you!" My mouth dropped open. Who the ** does this lady think she is? Verizon Wireless claims to have such great customer service, but they appear to be just like every other provider in my eyes. Absolutely ridiculous! I'm looking for a new provider.

I then walked to the counter and returned my equipment with the original salesperson that sold me the phone. I asked him before I left if the account was returned back to its normal status and he said yes everything was returned and taken off the account except the $35.00 restocking fee, which I said that is great. I then left the store. When I returned home, I logged onto my account to see if everything was OK and it was not. The account was not returned to the original status. The Data Plan, Visual Voice Mail, and Insurance Charges were still on the account, and the contract date was not returned to its original status of month-to-month.

I called Customer Service and I was on hold with them for at least 30 minutes till they figured out what the problem was. I proceeded to talk to a supervisor to let her know that I was on a month-to month contract, and she stated that my contract ends in July of 2011. I told her that I have not been in a contract since December 2006. She said that I signed a promo giving me 1000 minutes on a two year contract renewal and I told her that I did not sign anything or agree to any promotions. The supervisor stated that she won't change my contract back to the original status which was month-to-month. How wrong is that? So now I am stuck in a contract I never signed up to be in. What rude and terrible customer service. I would never recommend Verizon wireless to anyone ever again after this experience. I have been a very loyal customer since Airtouch, and Cellular One and of course now Verizon. I can't wait to leave this company and move on. So much for customer loyalty. Store level customer service and phone customer service is terrible. I hope someone in the Corporate Offices of Verizon reads these and takes these posts seriously.

I am so upset and frustrated that I am getting ill. Since June 7, I have had an ongoing problem with Verizon wireless/Fios. Please help me.

They are willing to let me exchange my phone for another of the same model, but they won't say that it will work any better than the one I have now. I can exchange the phone for another model but they don't have another model that meets the criteria of my employer and has the features I want/need. But they will not let me out of my contract.

I have spent hours on-line with them and hours on hold. Every time I see an ad about their great coverage and their great service, I get totally irritated. This company is not interested in providing any kind of service; they are only interested in selling phones. So, if you want to buy a phone and don't care if it works, they are your guys!

I went ahead and ordered the Droid Eris. I had a difficult time using the keyboard, but decided to give it a shot. When it became apparent that it wasn't going to work for me, I contacted Verizon and told them that I would like to exchange the phone. I believe I had about 4 or 5 days left to exchange. I was informed that I needed to be able to get the phone to them, and have another one sent to me within the 30 days, and there wasn't enough time for me to do that (guess they haven't heard of overnight shipping). I disagreed, but again was told that was their policy.

I stopped by the Verizon store again and questioned them about returning the phone there. I was told that since I ordered it through either the web or the phone, it needed to be returned that way. They also said that I should still have been able to exchange the phone. I told them that when I spoke with Verizon, I was informed that both phones needed to be exchanged within the 30 day period. I felt like I was stuck with a phone I didn't want.

In subsequent calls to Verizon (for various reasons), I would ask about the exchange policy. As it turns out, the first customer service person apparently gave me the wrong information, but now my 30 days was up, and there was nothing that could be done. I have spoken with about a dozen Verizon reps, who all say I should have been able to exchange it.

I finally have had enough with this phone and feel that Verizon should honor their "worry free guarantee". I did make the call to exchange it, in time, and it is even in their notes that I said I was unhappy with my Eris. But apparently, that isn't good enough for them. Did they think I just called to tell them I wasn't happy? I clearly called with time to spare to exchange it! They say that in the notes I was told to go to a Verizon store to return it (since my time was short). I do not recall being told that, I just know that I stopped by to question the exchange policy and was told I could not exchange it there.

I called a final time yesterday, and spoke with a supervisor. They reviewed my records and told me they were not able to help me. They said I was instructed to go to a store. I again explained that I had gone to a store and was told I couldn't exchange it there. I was asked if it was a Verizon retailer or corporate store. I told them that I just knew it said Verizon Wireless on the sign. I told the man on the phone that I was amazed that Verizon was willing to lose a loyal customer for nearly 20 years, because of misinformation given to me by one of their reps. Apparently, they didn't care.

I stopped by the same Verizon store, asked the same question about exchanging a phone and was told they would not be able to do it. Why? Because they are a retail store, not a corporate store. So, I did what I supposedly was told to do by the very first rep. Little did I know that the store I stopped in, that had the Verizon name on the outside, and all of the Verizon products inside, was not a Verizon store! This is ridiculous and very confusing. I have been reading many complaints from others who have been misled by these retail stores. Now, not only because I was misinformed initially, but because no one at the retail store told me that I should try a corporate store, I am stuck with a phone that I don't want and should have been able to exchange.

Due to the lack of concern shown towards me, a truly valued customer (at least that's what I thought), I will no longer continue as a Verizon customer. The amusing part was when I was done speaking with the supervisor, he said, "Thanks for choosing Verizon Wireless". What a joke. I choose to pay whatever fee I need to (although I believe I live in a dead zone and may be able to get out of my contract that way) so that I will no longer be dealing with this company. All of this, because they wouldn't give me a different phone. Unbelievable.

The internet card from Alltell worked so slow that it would not even download radar images. I complained to Alltell and they said they were fixing the tower problems and then promptly sold out their service to Verizon. I complained to Verizon of the problem and they said they were installing the new system to give me the service I was purchasing for $60 per month.

After a year of less than dial-up speed from Verizon, I finally gave up and now have to spend $200 to cancel my contract with the new poor Verizon service on that Alltell internet card. So essentially, I spent over a year paying $60 per month for an internet card for my laptop that worked so poorly. I rarely used it (that is over $700) and then I am insulted by a charge of $200 to cancel the sucky service. I have spent over $1000 for nothing and the only one to gain is Verizon because they purchased Alltell to make a profit on Alltell's former accounts and then do not want to honor any promises from Alltell.

Verizon has made promises to me they did not keep by promising me better service speed on the internet card while I have been paying $60 per month while waiting with no better service ever happening. I give up. I just swallow the thousand dollars I have spent and now swallow the additional $200 to cancel the contract. I have spent hours on the phone, hours waiting in line to solve the problem and now I just have to spend hours working extra to pay the damn $200 for cancel a contract that never did what was promised by both Alltell and Verizon.

Because it is less than $1500 damage to me, there is likely no one to help me with lawyer costs being so high. It would cost me more to pursue the money than I would gain from pursuing it. There is certainly no help from the current corrupt government led by Harry *** and Nancy *** in their campaign funds provided by Verizon and other thieving entities of the general public. No one helps the little guy when he is robbed by big entities and big government.

They have no consideration for ergonomic items needed so employees can work better. As well, when my supervisor monitored my phone calls, she told me I was talking "too fast" and she would have to write me up. I wasn't talking too fast, I was just able to pull up listings quickly. After all, they want us to have a low call time. Written up for doing the right thing-how quaint. One of the things that really bothered me, and many other employees had this happen to them also. When I was out sick(doctors note given to my supervisor) for a week or more, my supervisor would show up unannounced to my home at night. We should not have my privacy invaded. They write us up for items we were not told had changed. I have worked in customer service call centers for over 15 years. Verizon is the worst company I worked for. They don't care about the employees-who are making the money for the higher echelons.

They offered to sell me another bluetooth cell phone. They had only one of some 20 plus bluetooth cell phones that works with my Prius. If they had warned me upfront and not simply being interested in a sale, I would have investigated. But no caution or warning given. They told me it was a bluetooth and I assumed it works with my bluetooth Prius. Furthermore, they told me Toyota had a published list of compatible bluetooth cell phones. I called my Cabe Toyota dealer in Long Beach and spoke to the sales manager. He did not know of a list and told me this is the first time he had heard of such a thing. The salesperson at Verizon spoke to him and educated him.

If the sales manager of Cabe Toyota had never heard of the situation, how could I be expected to know of the situation? I cannot use my bluetooth cell phone in my car. My wife can use her absolutely identical cell phone in the same car. I guess it's just a sparrow's fart in the face of eternity, but I feel that Verizon copped out failing to meet ethical business practices by lying, not disclosing the limitations of their product. By the way, they told me they did not manufacture the blue tooth cell phones, just sold them. One more added insult to injury.

Now, Verizon is trying to charge $30.00 a month on the side with any smartphone you purchase. I deserve the freedom to choose whether or not I want to purchase a web plan with the phone of my liking. In order to have a touch screen or nice device, I'm forced into this internet plan or having an undesirable out of date device. I believe this is a scam or at the least, an undesirable customer unfriendly business practice. It is some type of extortion. If I pass my phone down to my 11 and 8 year old, why do I have to keep paying $30.00 monthly for a service they don't or can't use? They have a right to a phone. Times have changed. If they are kidnapped, they need to have a phone. They are forcing me to purchase new phones without the package. I am unwilling, I don't like them. To terminate it is $350.00 per line, I have 4 lines. $1200.00. Extortion at it's best.

He checked them out well and did not find anything wrong. He said the pain could be from sitting at a computer all day and to adjust the monitor so the head was straight while working. I asked if a cell phone ear plug could cause this and he said it might. I got rid of ear phones of my cell. I put the phone on loud speaker. So the next thought was could it be a back tooth since the pain was all about the ear in back and down neck. Then the other side started to hurt so both ears now and sharp needle pains. I was never used to headaches, and I had them all over. I realized both back teeth could not be at the same time or maybe the jaw was the issue. I was very tired and went to bed after work because of severe pain.

I have had 6 phones in one year. The phone store never gives you a new one, just a certified one that someone else had problems with so I can have their problems. I have had Nokia, Motorola, and now LG. Now I’m not holding the phone close to me, my head is getting better. But there’s the thought of why me? I work for a computer company and most of the folks there wear Bluetooth headsets all day! So since I am older and have gold fillings and caps in my teeth, I was wondering if the toxic microwave or electromagnetic sensitivity connection could be from fillings and caps in the mouth. I know the computer has gold connectors. And not all people are having this problem but their caps may be porcelain.

I was glad to find write ups on the Web so I realized I am not hyper-ill. It was very real and very hurting for a long time. I was about to request an MRI! This has cost me time and money and the pain, I even felt dizzy driving to work and stayed on the right to pull off the road. Hope you all that read this can know your pain is real and it’s from the cell phone. I stopped at Verizon a few weeks ago to ask if there are any other complaints. The two young girls said no. I am on my 7th week of head and ear pains. How come there is very little information about toxic radiation, microwave and what it does to one’s health? Shouldn’t this be on TV news for others to know about? I found many complaints like mine from other people who question why they have head pains! The cell phone antenna generates a wireless signal that connects and communicates with the nearest cell phone tower. This signal is a form of radiation. We should be told and warned about this. Seven weeks of needle pains!

On 9/9, I talked to customer service manager Joe ** who wanted to give me a refurbished phone. I explained to him that I was having the same problem as before with the refurbished phone I had gotten on 9/4. He refused to give me a new phone but continued to ask me how he could help. I then asked to speak to his supervisor and was told that I would be called in 24 hours. I pay over $130 per month for phone services with Verizon. For 4 days I was denied the ability to have my phone fixed or replaced at no cost and my phone is under warranty. And in the Verizon store in Short Pump, VA, the customer service representative scratched the screen on my phone and then told me it was my problem.

The same thing happened again and I called Verizon again to complain, but was told this time that there was no block on international calls and that someone must have called directly from the phone. I was also told that international blocking features were only recently implemented by Verizon. But, I responded by saying that I had been told by another representative that there was a block on the account for international calls and if any calls had been made to an international line (specifically Nigeria), it would have been done with a phone card. I've documented the names of the representatives and workers id numbers just in case something like this did happen.

Afterwards, I asked to speak with a manager and the only solution he could offer was that I gather the phone cards that had been used during that month in order to prove that the phone cards had been used. Seeing that this was a hopeless situation and I felt like I was being cornered, I paid off the remaining balance on the account with the exception of the international call charges that were supposedly made to Nigeria and closed my account. I might also add that the numbers that showed up on the billing statement cannot be identified by anyone in my household and that these numbers might have been fabricated by Verizon. Thank you in advance for considering this case.

On September 3, we came home to find in the mail a notice from a collection firm, I.C. System, seeking payment. We immediately sent them today (September 4) a certified letter and copies of the online transaction and checking account showing on that this had been paid. We are livid that Verizon would wrongfully turn their own error to a collection agency. Even for the sake of argument we did not pay the final balance of early August (only a month ago) we are perplexed why Verizon did not send a reminder letter first. This action suggests to us that Verizon was not happy we did not renew the contract with them and used this tactic as a way of showing their displeasure.

To make matters worse, we noticed on call waiting the I.C. System called our home today, only 24 hours after we received their notice in the mail. They did not leave a message. Basically, Verizon's collection agency has already begun harassment calls before getting a response with us in the requested 30-day period. Verizon's action is an abuse of power and they should be cited. We have demanded of the credit company that the record be cleared immediately. We have a copy of the Post Office's certified mail receipt and will be expecting to receive a signed receipt.

I feel that it is unfair that I have to pay for a broken phone that we did return. It is even more unfair that I am being charged full retail, such that Verizon will make a substantial profit. In retrospect, it would have been beneficial if the customer service person had explained more fully to my daughter the importance of keeping any tracking receipts when returning the equipment. If Verizon cannot resolve this situation by removing or at least reducing the charge, they have certainly lost all loyalty from me. I would plan to switch my family to a different phone service.

This has already been posted as negative info on my credit report which I watch vigilantly. The main point that I question is: Not at any time did I receive any bill/statement/letter from Verizon stating any problem or debt. I had completely forgotten about the cosign. I would like to know if there is a statute of limitations for the co-signer, and is this valid if I was never informed of any past due balance?

I have written to Miracle Financial and demanded they cease to contact me as of Fair Credit Practice Act. I verbally informed the representative at Miracle Financial not to contact me as well. She said "we will just send the account back to Verizon." I don't know what that means, or what to do. I am not working (reg. nurse currently filing for disability following back injury at work secondary to a fall). Also, I have no "independent bank accounts". Damage to credit (so far that's all). Don't know what's next. I would appreciate suggestions. Thank you.

On 31st Aug, I got a note that my order ready date has been postponed to 3rd Sept. I am still waiting for the internet. I am an IT professional who travels every week and works from home every Monday/Friday. This delay is causing a lot of issue. I cannot even use my Vonage Phone. I have to stay at my friend's place to access the internet so that I can work on Friday/Monday. My order number is IRETxxxx, my Vonage order number. I have to either stay at my friend's place or at hotel to access the internet and work remotely on Monday and Thursday. Since I am not able to use my Vonage phone, I also have to spend a lot on my cell phone to make personal/official calls.

She told me that Kenya was not one of the 118 countries covered by that plan. She apologized for what the sales rep had told me. She said that she couldn't make any adjustments to my bill, but when the bill came, I should call Verizon and get the charges removed. I did just that when the bill arrived in July, 2010. However, the customer service rep said that she couldn't make any adjustments, because she didn't have the authority. She told me she would turn me over to a "supervisor," so I was put on hold. No supervisor ever picked up. For the last month, I have spoken to six or seven customer service reps who all say the same thing. (I have to spend hours each time getting through to them and then waiting while "they check the records.") No supervisor has ever picked up the phone. On two occasions, the customer rep mistakenly put me on hold to a number that turned out to be another customer rep who, of course, couldn't do anything for me.

Is there anyone out there or any government agency who can help with this? The customer service reps have said that it is unlikely that the supervisor will not make any adjustments to the charges of approximately $135.00. It is unbelievably frustrating and time-consuming to deal with Verizon customer service. Clearly, they're not concerned about their customers or doing the right thing.

The Samsung Gusto was not a satisfactory phone for many reasons, but especially voices over phone were unclear. On or about Sept 2, 2010, we took the phone back to the Verizon Store and exchanged it for an Ally LG. We were advised we had to pay a $37 restock fee, which was added to our billing account. We also bought a protective cover for the Android2, plus protective lens for the Android2, plus a car charger. In addition, we bought protective lens for the new free Ally LG. We asked about the monthly billing total to expect and was advised it would be $202.52 but they couldn't tell me all the charges for what had just transpired on phones, accessories, service perorations, etc. However, the store clerk did advise to expect a slightly larger bill than our expected normal $202 billing would be. Of course, we could understand the cost would be a bit more, but not hugely so.

Within two days, we received an email from Verizon disclosing a bill totaling $514.06 due on Sept. 15 regular billing statement. Also the monthly bill had changed from $202.52 to $252.00 each month. All this seemed excessive and we began to make inquiries. I emailed Verizon twice, but they did not respond. We made several calls to Verizon but got inconsistent statements as to details about charges. We asked for the charges to be broken down, but that was not forthcoming.

In desperation before the 30 day deadline was up, we choose not to enter into a 2-year contract. On Aug 29, 2010, we returned the phones to the Verizon Store and we insisted to return to the old individual plan with only one master line. We assumed the accessories were not part of the upgrade promotion, so we didn't attempt to return the accessories. The Verizon rep explained to me another restock fee on both phones was necessary. She wouldn't listen to my question about the $35 activation fee on the 3rd line, saying it didn't come up on her computer. She couldn't explain or breakdown the charges so that it could be comprehended.

Coincidentally, after arriving home from the store on Aug. 29, we received a Verizon bill that gave a clearer breakdown of charges. We had actually been charged for the Android2 phone, and a $25 activation fee for the 2nd line plus a $35 activation fee for the 3rd line. And there seem to be charges that nobody can explain where they came from? We get a $20 refund on the Android2 phone. So that brings down our bill to just under $500 thus far. We left the Verizon Store with nothing but a few accessories to show for a few hundred dollars wasted after being misled with lures of free phones and free activation! We don't have a clue how they came to a total $514.06 and now we are just waiting for the next axe to fall about the actual final bill we will receive. They couldn't tell us anything about what we owed or what to expect other than we do get a $20 refund on the Android2 after restocking fees and all that.

We need to retain our original phone number for business purposes, otherwise, we would have terminated Verizon immediately on the spot. We are now exploring other wireless services and we will definitely be terminating Verizon ASAP.

Buyer beware of Verizon! Cross all the T's, dot all the I's, get solid answers to important financial questions, watch the timeline closely so you don't get stuck in a 2-year contract, make sure the phone works to your satisfaction before you take it into your possession! We were told we should have stayed at the store for 5 hours or more to operate the phones to be sure they worked properly.

Good luck to anybody "out there" who's going to take on Verizon. It may take more than luck! You may end up needing a lawyer!

At the end of the month, after noticing I was still being charged a higher fee, contrary to what was promised in the phone conversation, I called again and spoke to a gentleman, approximately 5 PM in mid-April. He apologized and said he will take care of the issue. He also assured me that if I ever noticed I am over my limit, I can simply switch my plan back to a higher tier, and I will. My coverage was changed. However, I was not told at this moment that I was accruing hidden, undisclosed fees. I kept track of my minutes everyday, logging into my computer at work, since I wanted to make sure I would not encounter any additional fees, as I was promised. However, I noticed I crossed the allowed limit. Therefore, as Glen (the rep) suggested in their misrepresentation number two, I switched back to a higher plan. I did not know that according to Verizon, this will add other hidden fees not mentioned by the previous two employees.

At this time, I started looking for a cheaper provider. I called several times around April 28th, and on May 9th, I spoke to a few representatives: Shana, Ann, and a couple more at 5, 7, and 9 PM about a possible cancellation and switching to a different provider. I was informed by one of the reps that the cancellation would be approximately $80 plus the charges I accrued. When I called to cancel, I was told by the second rep (Shana, I believe) that I have to pay for my charges and the extra minutes. However, it looks like there will be no early termination fee. I was very excited, and I asked if she is certain, due to the fact that I was told by the previous rep that there would be the $80-something early termination fee, for which I was prepared. She said definitely not; it doesn't apply, and she is sure. So I paid all my charges and my overages. After that, I called a few days later to double-check since I noticed that I was receiving a conflicting story from every representative, and again I was informed by Ann (or Anna, etc.) that everything was taken care of, and I was all paid and clear.

A month passed, and one morning I noticed a huge unauthorized and unwarned withdrawal from my bank account for over $400 which completely messed up my billing cycle, and I had to borrow money from other accounts to pay my bills. I immediately called and requested to speak with a manager. I was connected to Elizabeth S. **, the manager who was assigned to handle my case. Elizabeth informed me that every time I was switching the plan, there were hidden fees, and pretty much switching to the cheaper plan made it even more expensive; that there actually was an early termination fee which was unpaid when I was making all my final payments; that the rest were additional charges, overages, etc., that I should be aware since those were known to the agents I spoke to.

I explained to Ms. ** that if I knew about such high penalty fees for switching the plan, I would never have done it. Why would I want to pay $400 if I was aware if it? I would stay with the $80! Let's look and analyze this; it is not logical! In regards to the early termination fee, I also told her that I was going to pay it as the first agent told me there was the fee of $80-something, but that the second agent I was making the payment with told me there was no fee at this time, therefore how can I know if the second rep is telling me I don't have to pay it? The manager put me on hold for about 20 minutes as she was researching the case. She returned and said she will have to listen to the phone calls and investigate the issue, and whether she gets an approval from the director, she will let me know what she can do. The week passed.

I spoke to Ms. ** again on Friday, and she said they have listened to the phone calls, and I should have been informed about the cancellation fee, changing plan fee, and all the overages accrued during my first call, but she spoke to their director and they are unable to completely reverse it. Therefore, unfortunately, I will have to pay the cancellation fee and some additional fees for a total of $180. She apologized for the misinformation in the calls she listened to, and said she will reverse the $351 if I just pay that $180 today. I was very happy, and even though I still believed I did not deserve to pay for their misrepresentations since I called five times to make sure I paid, that my account was clear, etc. (being overly cautious), I was happy anybody was going to help me.

So I had to call again and be transferred again from rep to rep, telling them that I do not want a credit since I don't have an account with them anymore, and I just need a check. I talked to Ms. ** who apologized and said she will take care of it. The check had not come for a while, so I had to call financial services a month later, and they said not to worry, everything has been approved by the customer service department and the financial services department, and that my check was scheduled to come the next month. The check finally came, with more apologies, and said it was final, stating $180 paid, $351.94 credited back, and $0 owed!

So I had to call again for the ninth time within the last few months over the same issue. I spoke to a very nice rep (a gentleman), and he apologized and said he had to talk to a manager to see what this was about. After about 10 minutes on hold, he returned and said that it was a mistake. He apologized and said his manager already took care of it and it was all taken care of. He also said, "Disregard the letter. It's a mistake; please disregard it." I thanked him for his help, hoping that the confusion and nightmare was already over.

Now, a few months later. on August 9th, I got another collection notice again (like all those that should have been taken care of), again threatening me that I am significantly past due. So I called them again. I spoke to a rep who transferred me to his manager, Jill, who explained that she reversed the decision of the two previous managers and the directors and financial services, and she said that the overages should apply, and that I owe them $160. I told her the whole long story, and said that Elizabeth **, Ms. **, Audrea, and some other managers told me it was taken care of, and that Elizabeth said she listened to the phone calls about the charges that were not mentioned would take place when the reps suggested to me to change the plan to a cheaper one (which actually was more expensive due to hidden penalty fees), but they didn't mention it, as they kept switching back and forth.

I said, "Manager ** and her director listened to the phone calls. Can you please do it as well to verify the truth? It's evidence." Jill said she has no ability to do it because they are already erased. I do not believe it, and even if they are, then she is just taking the side of the rep without any verification, just judgment without any support of evidence? So I asked her if she could talk to the other managers who actually did take the time to listen to the phone calls. She put me on hold for a while, and after she returned, she said Ms. ** doesn't seem to be with the company anymore. So I asked to speak to her director. Jill said she doesn't have any ability to find her either, and that I would have to leave her extension. So in short, Jill informed me she won't listen to the phone calls to research the case, she won't find the other managers that investigated my issue before or the ones who granted my credit. She said it was final that I owed $160.40, and that I need to pay it now.

After all that I went through and all the lies and different accounts told my different reps, and after all those phone calls I made, and after being told by other managers I was given credit, and later telling me it was final, and receiving documentation and the check which I already deposited - after all this, is there any room for any customer service? Does it mean anything to you to care about a customer who has been with you for so many years? And after I was told by your reps that it was taken care of, and the managers from your company ruled in my favor and issued me a check, you are now reversing? She concluded, "So are you going to pay with credit or debit card?"

In conclusion, although I was lied to multiple times, I was told different things by different reps, I received a few different rulings from different managers, and received a refund in my favor, and after the refund, I am getting harassing phone calls to give the refund back. It is so sad that Verizon Wireless cares about a few dollars so much more than about their customers, and for a few dollars, they will put their patrons through so many unpleasant months of constant harassment, which is no fault of the actual customer, but of their own lack of communication and the uninformed structure between employees.

I spoke with a supervisor named Matthew and he informed me that the only thing that they can do other than me buying a new phone is to keep sending me a refurbished phone until one works. He told me they only honor the manufacturer's warranty. I asked for the number to Samsung and called them to see if there was anything they could do. Samsung said that the phone I have is not under warranty and if I could get the phone that I originally purchased, they would see if they could repair it and if they could not, they would send me a new phone not a refurbished one. I called Verizon Wireless back to see if I could get my original phone back and was told no, that they had no way of knowing where it is.

I don't understand why Samsung said that they would send me a new phone if they could not fix it and Verizon Wireless says that they can only send me a refurbished one. I purchased that phone for my son so he could contact us in case of an emergency. I pay my bill every month for a phone that I only get to use half the month. I don't think it is fair that I have to keep wasting my time on the phone with them time and time again just to get the same result.

Every 6-8 months, all the phones would begin dropping calls or not connecting at all and we would get charged a really high bill for all the 500+ dropped calls because they make us go over our plan minutes. Per customer service, it turned out we were in an "extended network" service area and because of this, they could not tell if they were dropped calls or, (per a service rep) if we were deliberately dropping the calls! We had to send the phones to a relative in the state to take to a Verizon store to update them every 6-8 months to temporarily solve this problem.

The final straw happened in May of 2007 when we moved from Caguas, PR to Bayamon, PR and calls started dropping again. I was in the process of disputing the bill again in June of 2007 when they suspended our account. We were still trying to get the issue resolved when Verizon cancelled our service in July 2007, one month before our contract date was up, and charged us $175 cancellation fee for each of the 5 phones! We also found out that Verizon PR was purchased by Claro and Verizon would not have been able to continue our phone service as of June 2007 anyway. The bill is still in collection and is now $3,345 and has caused us to be turned down for credit on numerous occasions. What can we do to fight this? We sent letters to their headquarters in October 2007 but got no answers and it still went to collection Help!

The change of terms now requires that customers be billed for the entire final month of service, regardless of termination date. These terms are not in the best interest of consumers and are completely unethical. I am very disappointed that there is a general lack of regulation + oversight of cell phone companies. It seems that changes to standard cell phone agreement terms should go through a regulatory review before being enacted. At this point my only recourse is to submit a complaint to a consumer advocacy group online.

What good is a phone that you can only hear every other word of the person you are talking to or the call might get dropped and you are sitting there talking to nobody? What if it was an emergency? I do not think they are providing the service that we are paying for. Therefore we should not be held to any contract. You do not pay a contractor that building you a house if he is only building you half a house, that's just an example, a possibly poor example, but that is an example non the less. We have to stay with this poor service until our contracts are up because we do not have $800 to end our contracts. We did not ask to move to Verizon in the first place. Second, if the service is not good should that not void the contract?

My wife asked for another rep and also spoke with the rep supervisor but nothing apparently was done by the supervisor about this rude behavior as they went back to their business pretty quick. Me and my family had never been treated this way before and are a very loyal customer who has paid every bill and a lot of money to Verizon. I sent an email requesting for action about the rep's behavior and I got a Customer Service Rep personal apology but no mention of any kind of punishment or how they handle the rep's attitude. I understand that business have to keep things internal but I do not feel that the issue was handled at all, and this rep's action is going unpunished. The rep Raul should be put on notice or fire for this type of behavior.

I don't know why this girl was unwilling to help. I had my phone sent to where I was staying. My account is under my dad's name, he gave me permission to get a new phone, but I had to get his verbal permission to activate it. He no longer uses his Verizon line and the customer reps wouldn't call the number to get his permission. As soon as I can, I will no longer use Verizon and tell everyone not to use it.

The complaint started when Verizon purchased Alltel. The switch over was about 4 to 6 months into my contract so I wanted to discontinue service. First, Verizon customer service representative, who eventually is the manager, told me that if I discontinue my service, I will have an early termination fee of $200 because my contract is still in to up until 2011. I have a two year contract. I'm not aware of this when I signed up for 1 year with Alltel. Per understanding with Alltel customer service representative, this phone call to Verizon is due to a response to my previous email contact via my account customer service notice online on August 12 to cancel service.

Per their response, I was to call Verizon to cancel the service. I had the main line on my Alltel account and exported to another carrier on August 12. It was also brought to the customer service representative’s attention that the two phones that I have do not work. One doesn't work at all and the other keeps shutting off. Also that I had spoken to a previous Verizon representative about two weeks prior to this conversation on August 16 about phones and the plans Verizon has to offer. It could be possible that an elimination of one of the lines on the Alltel phone and about one year contract.

The Verizon representative said they cannot replace Alltel phones and if they were to send me new phones I would have to get a Verizon plan when the Verizon representative discussed the various types of phone. What kind of phones? Because not all phones they have are considered new. A part of this conversation was because I did not want a two year contract and I didn't want to spend a lot of money to replace the phone or go under a one year contract. We also discussed that Verizon doesn't have the exact same plan as Alltel or that I currently have. My options were to go with less minutes because I did not use as much and lower monthly amount or go with a high monthly payment plan to get something close to what I have with Alltel. The customer service representative said that per the contract, they have it is a 2-year contract and she can send me a copy of the contract but I will have to pay for the discontinued service.

I requested to speak to the manager to try to find some type of resolution. I spoke with the manager, the history and the back ground about the phones and that I did not sign up for a two year contact. The manager’s response was that it is a two-year contract and that if I disconnect the service, it will be $200 dollars for each line or a total of $400 because there is a contract for each line and its two hundred dollars per line. That was the first time it was mentioned to me. The manager’s options were: They can offer me a lower plan that they have it as cheaper than what I'm paying now or I can upgrade to a higher plan. She also can send me a copy of the contract.

This was discussed a few times about the now $400 dollars and the fact that Verizon cannot offer me what I currently have as far as plan wise and we disagreed on the contract. I requested a copy of that entire conversation she and I had in writing with regards to the offers, terms and conditions and what is available to me and she would not do that. We discussed the notes that she said she was putting on my account. They made an offer and I declined the offer. When I subject to put the full reason that Verizon cannot offer me the plan I currently have, I did not sign up for a two year contract and we disagree on the now $400 termination fee.

She said she would put on the file that I declined the offer that was made and that she or no one else would send to me in writing the offer they made or the terms and conditions that she explain to me on the phone. I asked to speak to someone else and her response was there is no one available to speak with me and she will leave a message with someone to get back in touch with me within the next 24 to 48 hours.

I purchased the WAAN devise with my first paycheck as I was not sure how long I would be in the area (part of my employment was with the understanding that I would be relocating within the very near future) and felt it would be more productive to purchase this devise rather than paying to have to terminate a contract for phone/internet/satellite, and paying the ensuing fees. Boy! Was I wrong! I purchased a 5 GB WAAN devise believing that I would have a lot of room to be able to use my computer. A vast majority of the fees were due to overage of the 5 GB's without even knowing it until I received the bill!

I religiously checked my usage every time I turned on the computer and had no idea that I had gone over because they show the usage in MB's and I foolishly thought that when it reached GB's that I would see it on the usage block. But, no, they keep it at Megabytes and do not even warn you when you are even getting close to Gigabytes! I personally feel it is a really ** way to get over on those of use who are not the most computer literate.

My only option now is to either do without my computer or try and find a decently priced package deal and continue to pay for a WAAN device that I feel that I can barely use for the price I pay. I now must decide as to whether to pay for a device that I need to use very minimally as well as try to find a package deal that I can afford and hope it is one that can be transferred to a new location, or just do with out all forms of entertainment and news.

The cell phone situation is a racket in America. The phones are of low quality and the fees are ridiculous. The following morning, I called the customer service and I was transferred 3 times before someone had the guts to ask for $150 for security before they would restore the service. I am not upset that they decided not to restore the service. It is the fact, that they didn't have to lie about the matter and that they need to train all of their associates to tell the same story. Each associate told a different story. They acted clueless.

As a consumer, I want to work with associates that are knowledgeable in all aspects. It resulted in Verizon sending this to collection. I have not been sent to collection before. I stated to them from the beginning that I need the plan to fit within a financial limit. The bill resulted in being an extra $40-50 per month. I couldn't keep up with it. It seems to me with all the different cell phones companies and different models of cell phones, they would make the phones better quality and be a bit more upfront with the consumer.

I have received charges which Verizon refuses to correct for 1.5 years, but I am unable to identify a total due to their misleading billing system.

So, I called the 800 number and the support team helped me. They told me they would replace my phone and the manager at the store should have done so. My husband and I always receive great customer service from Verizon Company until yesterday, 8/9/10. My husband told the manager they may lose us as long standing customers because the way they handled this matter. We feel poor customer service from one of Verizon store managers should not go unnoticed. Thank you for your time.

I have tried several times to contact them to indicate I will pay the past few months and let's simply resume the contract. Each of these attempts were met with very bad customer service. I was put on hold for very long periods of time, connected to departments that had no idea what was going on, etc. I have resulted to using the pay as you go with Verizon. This to has been met with horrible customer service, to the point I am now switching cell phone providers. Verizon will lure you in with deals and promises, but once in your that door and in that contract, you receive the worst customer service possible. If you call regarding making a payment, your immediately directed to a live agent. You call for anything else your on hold forever! This has been incredibly frustrating which has lead me to give up. This has damaged my credit report, even though I told Verizon I would pay for the past due months and to continue with the contract.

For the last 3 months I spoke to about 10 people from 1 store to another and online. I was told that Verizon would not grant me permission as a consumer to change the faulty cell phone from LG brand to another brand. I would have to purchase a new phone at regular price. As a consumer, I have all right to choose another product and pay the difference between the 2 products if the old product is faulty or a lemon.

Finally, in disgust, I phoned customer service on 8//10 and spoke with Nicholas. I relayed each event and my dissatisfaction with receiving another defective phone. On this date, Nicholas offered me a choice of a Blackberry Bold or an Android. After careful explanation and consideration, we decided to order the Blackberry Bold. This was received in two parts on 8/04/10. I brought this to my local Verizon outlet in order for them to transfer the data onto the new phone. Upon careful inspection, Verizon failed to included the back cover to this instrument. I phoned customer service and requested to speak with the supervisor. While quite pleasant, he was unable to address the repeated inconvenience and inability to resolve the problems to me of this 'upgrade'. Michael said that he could credit my account for the purchase of a part which I could research. This is not an acceptable way to do business.

I have been inconvenienced by the actions of Verizon. My service was interrupted as a payment had been misapplied. Today, I have spoken to seven or eight different people and at this time, my service has not been restored. This company should be investigated and fined for misrepresentations made to customers about services to be provided, costs and consistent overcharging. Furthermore, the practice of switching the customer to a number of different customer service representatives allegedly, to resolve the matter seems to be a practice employed to exhaust the customer. I signed on for a package deal with three services for $99.00. I am consistently charged anywhere from $167.00 to $200.00 plus.

Of course, you guessed right that no one contacted me. So, at 2:00 pm I called. After being on the line for a while, I was told that I would be called back. At 4:38 pm, I was still waiting, so I called again. I probably reached one of the call centers in Asia. And guess what I was told, "A technician is on his way and is still scheduled to arrive today before 2:00 pm! I made sure 3 times that I got it right. So, I replied, "Ms., do you know that in my area it is already 4:38 pm!” Her reply was, "This is what I have on my system."

And she was nice enough to offer that I can call other numbers. By the way, I need this service repaired as an emergency. My father has a dementia condition after a stroke and my mother has brain seizures after a brain tumor removal with diabetes. Staying home from work for 4 days, I believe it is not a pleasure. I was unable to monitor my parents. I spent $10K on special monitoring equipment. This caused tremendous stress to the whole family and unspeakable suffering to the elderly parents, not mentioning the time lost from work without being able to monitor online.

I call again this morning and get to speak to the very unhelpful Kristy. Her response is to wait for Briana's supervisor to call me back (should be today or tomorrow) and that she is not able to contact other call centers directly, and is only able to email general addresses per each call center to ask for updates. She also let me know that emails sent to other call centers are not responded to immediately as people are walking around and not always at their desk. I asked to speak with Kristy's supervisor, she said they are not available and hasn't seen one around for a while - Nice response. I have not heard back from anyone at Verizon Wireless. I need my money back. At this point I'm starting to wonder if I will ever get my money back. I know the economy is tough right now, but I don't think it justifies large corporations having the right to (1) steal money from their customers and (2) not return money in a timely manner when the customer requests those be returned. Is there anyone that can help me with this issue?

Not only the promises made to compensate me were not kept but the bill reflects much higher charges than promised by various advertisements in press and received by mail. The billing customer representative basically said that I just had to pay. Another item that surprised me in the bill was charges for international call. The charges were for $3.43 a minute without international plan and not $1.10 as stated by Greg **** in Bethesda store or $1.49 as stated on Verizon's site. The loss of business for 3 weeks as a customer was not able to reach me. The bill was much higher than promised by ads and representatives. I will be out of town after August 24.

I called Verizon Wireless, and verified above transaction. I attempted to contact Ocean City, MD location, but no one answered. We were advised that we would have 30 days to return the phone for replacement, at a store in Exton, PA Verizon Wireless. Went to Exton store yesterday, and we were told that we would have to pay a $50.00 restocking fee, in addition to additional fees for the new phone.

Verizon Wireless Corporate stores do not recognize Verizon Wireless Retail stores, yet no information is provided to the customer regarding this agreement. No information is provided at any location, to differentiate between corporate, and retail stores. Spoke with John, a supervisor of Verizon Wireless, on the telephone today, and he told me there is nothing that can be done. They do not honor what Verizon retail stores do. Now, we are being told that in addition to fees already paid, I will have to pay an additional $50.00 restocking fee, plus $69.99 + fees to get the original cell phone we had replaced.

So we got the phones and started the service with new numbers because I was concerned about Sprint coverage. I kept the old Verizon account going just in case I had to take advantage of the 30-day return policy that Sprint offered. After about two weeks, I saw no difference in the service from Verizon to Sprint, so I decided to "port over," as it is called. I ported over two of the Verizon phone numbers, but the kids and wife wanted to keep their new numbers. The Best Buy sales rep said that when I ported over the master number (my phone), it would stop the Verizon account.

Well, later, I got an email bill from Verizon saying that I needed to pay for service on the three remaining phones. I called up to see why they did not stop the service when I switched, and they said they did not know that I intended to cancel the account. I said that I understood, and that I had switched to Sprint and would like to cancel the account. They asked for my password and I did not remember it since I do not use it. They said that we would have to go to a dealer store to do the changeover. So we went back to Best Buy and got the sales rep to try to do that for us. He called up Verizon and found that he could not do that and we would have to go to a Verizon store to do it.

So my wife went down to a Verizon store, and the guy she talked to said he was new and did not know how to do that. But he gave her a phone number to call to take care of it. This was the same 800 number, apparently, that we called in the first place. So she got on the phone and made it clear to the agent that we wanted to close the account. She left the call with the understanding that she had closed the account.

So another month goes by, and lo and behold, another bill shows up. My wife called them up and had no luck getting the agent to understand that we had switched the account and had requested that it be closed. So I called up and talked to the agent expressing my frustration with what should have been a simple transaction. He said that he will take care of it, and put me on hold. After a few minutes, I got cut off, so I called back and got another agent, and she said that she cannot connect me with the previous agent, so I have to go over the whole sequence again, explaining to the new girl the problem. She said that there was no note in their computer saying that I had asked to cancel the other phones. Needless to say, I am getting frustrated. I asked her to please cancel the service and stop billing me for phone service that I turned off two months ago, and refund any over-billing I may have paid. She said that she cannot do that, and that she will connect me to a supervisor, which will take 40 minutes. I said I had an appointment for dinner, and could she have the supervisor call me instead? Of course, the answer was no.

So I cancelled my dinner and waited for the supervisor. When the supervisor came on, she did not know any of the details, so I once again explained what had happened. She said that the numbers were ported over on May 29. I asked why they did not stop the account then. She said it was because they did not assume that I wanted to switch all lines. Okay. So I asked why when I called the previous time and told them I switched the account, that that did not stop the billing. The agent looks up our account and says that we did not request shutting off the three phones. I asked what closing the account means, and she says that if I do not specifically state that I want the phones shut off, they will not assume it, and they will not ask if that is what I meant.

Now I see the scam. They play legalese games. I told her that this was unfair and that I did nothing wrong, and that I should not get billed for the two months that I did not use the old phone numbers. She was very well-trained in handling this situation. She kept talking about the lack of specific phone indication, and when I tried to speak, she would just talk over me. This was probably meant to cause the customer to get angry so she could hang up. A few times, she let up for a moment, and when I tried to ask a question, she would start her tirade again, walking all over me. I would wait for a break and start to speak, and again, she would overrun my question. I said that it was unfair of her to keep walking over my questions, and she said that she had not finished. I assume she had to catch her breath, thus the pause, but in each case, she merely was repeating what she said in the previous portion. She even put me on hold for ten seconds after I attempted to ask a question, and I would not let her step on me while she was reading me the riot act.

Then she started asking me if I wanted her to close the account right now. Boy, she catches on quick. So I say yes, if that is the only thing I can do at the moment. Then I get the question in: "So if your people did not hear me specifically say to turn off those three phones, they will not ask if that is what I meant, and they will not assume that they have to do it even if I did say that I was switching to Sprint?" And she said yes. Then she tells me that she will shut off the phone, but I am going to have to pay through the next billing cycle next month. I should have gone ballistic, but I didn't. So I am going to have to pay for three months of service on three phones that I did not use because they have set up their system to punish anyone that leaves their plan.

Fifth, I am going to cancel my Verizon landline and Internet. The Verizon supervisor had trouble hearing my righteous and fair position. Verizon, can you hear me now?

Please, can you guys please help me somehow with this awful, horrible situation?? The girl who I let use my other line, totally misused it and had said that she had called to fix it but nothing ever happened. She said that she cannot pay for it now so I am the one stuck on having to pay for her stuff that she messed up big time. And if they want me to pay it off, I can do so because I really don't want to sue anyone here. So I will pay it off myself, but 8 months to pay it off is just not right!!! They need to give me at least a year to pay all that off!!! Like seriously, so far, there is absolutely no justice here and I pray that this issue will be resolved soon!!!!

We continued to receive an invoice from Verizon. On 07/27/2010, my parents received another collection notice. We contacted Verizon to complain and we're treated horribly. The Verizon CSR was rude and argued with my wife upsetting her and making her yell. Final result was to contact EOS CCA. We contacted EOS CCA and it was worse, they refused to change the address. We hung up and contacted Verizon yet again asking for a supervisor. We're given to Mr. W.'s name. We yet again explained our problem, without any notice, we were transferred to EOS CCA. We spoke to Tracy who was also rude. She took our information. We are still not sure if the addresses will be changed. It is very embarrassing to receive these notices at our parent's address since this is the only mail received there. We are afraid this will have a negative effect on Michael's credit report.