Verizon Wireless Reviews

On 7/13, this morning, I received the phone. I activated it. I called customer support to switch back to my unlimited data plan. I am told (by Undrea) this is not possible. I am outraged. If it was not possible, I would have kept my current phone. I also would not have wasted my time. Additionally, Undrea could clearly see (based on Ester’s comments on my account) that I called specifically asking about my data plan, but there was nothing he could do. I told him I would send the phone back and keep my account the way it was. He was gracious enough to waive the restocking fee. This afternoon I walked into the Verizon Wireless store on 42nd Street (in Times Square, NYC) to return the phone. The representative (Ellyn) explained that although I will receive a credit for the amount I paid for the phone, Verizon will not return the upgrade fee.

How am I being charged an upgrade fee for an item I have returned? Why should I have to pay an upgrade fee when Verizon's representative (Ester) misrepresented the upgrade policy concerning my account? If I had been given the correct information, I would not have ordered this phone. To financially penalize the customer because a customer service rep did not provide the correct information is unacceptable. I would like a full refund.

I was also told if there is a problem with the phone, I can return it for free which changed, after signing, to a charge of 25% restocking fee (again, my mistake for trusting the rep and not reading the contract). The store, of course, took the salesperson's side of he said/she said but I also had another person with me who witnessed this. I can't do anything for me now but I want to warn all buyers to go through only Verizon online if you want a Verizon phone and not a store because they work on commission and will say anything for the sale.

After my contract is up, I am changing to what all my friends and the rest of my family have changed to for more service for a cheaper price. All of these people used to be Verizon customers too for many years and had warned me not to go back but I ignored them, so again my fault for believing in Verizon.

I have shut my phone down numerous times and I have rebooted it too. This is just stupid; I've never had so many problems with a phone as I'm having. And people on the phone, some tell me they can run a diagnostics without me having to turn off the phone or call on another. This phone also heats up when charging and when not. I bought a new home charger and it doesn't charge but half way in 5 hours. I’ve tried other smart phone home chargers and they do not work with this phone as I was told it would. I feel like I’m getting a royal screwing and I’m tired of it. This phone, I also was told after I bought it was on its way out and there had been many complaints on it. There better be an honest person in this damn company that that will me some good. PS: I'm not just angry, but very dissatisfied.

After several calls to different representatives and management, we finally chased down the last of the credits. I thought we were done. To my chagrin, we were not. The following month (billed June 12, 2012), a brand new equipment fee appeared on my bill. This time for $439.99! That's where the issue stands today. Among the people I have spoken with to get this resolved are: Jeff in Rochester (supervisor/management team) on May 17, 2012, Joseph (employee badge ID**) on May 21, 2012, Ryan (unknown employee information) on May 22, 2012, Jim in Indiana (employee badge ID**) on June 18, 2012 and among many others. They have a lengthy list of our discussions on file.

How to resolve? Refund. Reverse the ** charge! I had to call 5 or 6 times to get this resolved and I'm more than pissed about it. Treat your customer right, credit me for all the time and anguish this has caused me. When someone buys a phone, they are not looking to buy a problem too. Upgrading a phone should not be this much of a hassle. I used to have great things to say about Verizon. Thanks to this, that has been diminished to next to nothing. I want credit for my time. I intend to be heard.

Are you serious? A multimillion dollar company like Verizon doesn't have the capability to back up data from the phone? Why is it that if I call an attorney, they can pull up every text I've ever sent but Verizon cannot back up my data? So their solution is nothing! They can't back up the data, so they blamed me for not fixing their problem. So now they want to continue charging me for a data plan that I can't use because the device they sold me doesn't work! Verizon wireless is not here to provide a service.

They just want to make money at the expense of the people. Let's face it. They don't provide service. They hide behind their lawyers and tie you into unilateral contracts. They don't have to provide service because their contract says you're screwed for 2 years, whether or not they provide the service you contracted. Did you know that they have the right to change your plan at any time? Whether it charges you more or less, they have the right. They also fail to inform consumers properly and there's an amazing amount of misinformation shed at the stores because salespersons continue to work on commission. Service? Who cares?! They got their spiff!

I'm facing a situation where, for over three months, I've had spotty data service and now no service from Verizon. Their response? Buy a new phone. I bought their best phone 2 years ago. It doesn't work for data anymore. What did I do? I did the *228 that one of their stupid people recommended. Next thing I know, no internet, no GPS. Nothing! Now they say the problem is my phone. The phone is out of warranty and they want me to upgrade. Let me think about this. You want me to spend $400 for a new phone for you to provide lousy service? And tie me into another 2 year agreement that I don't want just so you can provide the service I purchased? Verizon's lack of service will not go unnoticed for long!

With my arrival delayed, I jumped on the train for my planned meeting at my apartment rental only to find my phone did not work, stranding me alone at 10 pm in a neighborhood I didn't know. No way to make a call, no knowledge of the transit available (since the Metro shut down after I got to my destination), and nowhere to go. Despite all my preparation, I found myself stranded and more than a bit freaked out! I finally made it back to the center of Rome and found a hotel room around midnight at considerable added expense. It took them 5 days and my sending them two more emails before they finally sent me the info I needed to make my phone work. Their excuse for all this - they were busy!

When I now call to vent and tell them they owe me for what they've put me through, they told me I'd have to wait for a supervisor to call me back in 24-48 hours. I've never been stonewalled and disregarded like this! They have yet to acknowledge their inexcusable and incompetent handling of this or apologize for my extremely stressful experience. If you think this is acceptable customer care, then this is the company for you!

I got a new cellphone this year and had even more issues than before. Upon having yet another phone sent to me (again, refurbished!), it was doing the same thing. I called this past week to find out the issue and solve it, only to be told about this Network Optimization. I just signed a new contract, yet I am being told now that this is under effect for those that are still unlimited. The manager was not helpful and extremely rude. She told me they are limiting the unlimited data that you pay for because "why give you data they could be charging you for?" So on my 3G plan, I now only get 2GB per month. When I questioned this, she told me to sign up for a 4G plan. 4G is not even in my area to get full access to 3G network, even though I cannot get the full 4G in my area.

They did not mention this at all during my new contract this past month nor did I receive anything in the mail about this. Therefore, I signed under false pretenses and I no longer wish to carry out my contract. If they knew about the network ** crap, why replace my new phones with refurbished phones for this issue if it was network optimization all along? They only care about the almighty dollar signs.

At this point, many people, including myself, are basically pressured into paying the monthly insurance fee. It is never disclosed verbally or in writing that the insurance is not with them (Verizon) and that there is a deductible. I have always believed that the insurance is through Verizon and that you pay for this insurance to get full replacement at no cost. So I have been paying $6.99 per month for years and now I am required to pay a $99 deductible. I can buy this phone at any licensed Verizon distributor for under $99. My damaged phone needs to be replaced at no cost or the monthly insurance fee for the life of this phone needs to be reimbursed. At Verizon, I spoke with Brett **, Aaron and Lewis **. They told me that I was informed of Asurion and that there was a deductible. They also said that Asurion always notifies the consumer about the policy details and requirements.

At Asurion, I spoke with Steven, Joey ** and last Keith **. They informed me that they did not and they do not send the consumer information on the insurance coverage or deductible requirements. They informed me that I can get the information at Verizon locations or upon request. The cellphone companies and their affiliates are scamming monies from all of us consumers on a daily basis. When you want to question something, you have to maneuver through an electronic obstacle course and then the representatives you’re lucky to speak to are all trained robots. My damaged phone needs to be replaced at no cost or the monthly insurance fee for the life of this phone needs to be reimbursed.

Today, I come to find out through the FedEx tracking system that my phone won't be delivered today and that I would have to wait until Tuesday, 5/29/12. I called Verizon to speak to a representative about it, and they told me "Yes, your phone will be delivered on Friday. The warehouse did not send your phone when they were supposed to, and there's nothing we can do about it." They flat out told me to suck it up but in a more politically correct way.

I asked to speak with a supervisor many times, and that option was never given to me. The representative put me on hold while he spoke to his supervisor, and when I asked him again to connect me to the manager or supervisor, the representative told me he was on a meeting. I feel that Verizon is just doing what they want to do without any concern as to how their mistake or false promise affected me personally. The representative had the nerve to tell me that because the shipping was free, I had to just wait until my phone gets delivered (4 days later than the guaranteed delivery date that the Verizon representative gave me the day I purchased the phone).

If I knew the phone was not going to arrive by Friday, I would have paid for the expedite delivery myself. I was never offered that option, even though I asked many times. Cristina (who sold me the phone on Wednesday) told me "Your phone will be there on Friday, and you don't have to pay anything." I'm very upset as to how my case and problem was handled today.

In March of this year, I paid on the 24th and Verizon accepted the payment and sent me an email confirmation as usual. On the 31st, I got a strange call from a collection agency saying I had a delinquent Verizon Account and I owed $800.00. I only owed them $399.00 at this point, and the account was not delinquent! I immediately called Verizon Wireless and was told that I did not have an account with them, it was closed. They told me to communicate with the collections department. I told them that wouldn't work. They never could connect me to anyone so I sent an email and wrote a letter.

On April 5th, I got a notice from Experian (I use freecreditreport.com and pay good money every month to keep tabs on my credit) telling me that "potentially negative information had been posted to my credit." I looked, and it was Verizon Wireless! Verizon reported an account in collections, and an account that was over 120 days past due. This is a poor representation of me! I would never allow a bill to go unpaid for over 120 days! I contacted Verizon immediately and magically reached a department that could take a payment. I paid the entire $399.00 and asked them to change their credit reporting as it was inaccurate. The representative told me that he could change the report but that he wouldn't.

The next week, I paid money to see Equifax and TransUnion, and saw that Verizon had reported differently to each of them after I already paid the balance in full. They reported that I had a delinquent $699.00 account. I never even had that balance anyway. They reported different figures and account types to all three bureaus and two of those reports were filed after I paid the entire bill (which was never delinquent by the way, and was sent to "collections" after I received confirmation that my payment arrangement was still in good standing).

I am currently trying to dispute this with the credit bureaus. I am a recent college graduate and I am trying to be a model citizen. Verizon Wireless has effortlessly caused my credit score to drop from 714 to 644! It took me years to build that! I worked so hard, too hard for it all to be gone just like that! This is awful! I have created a petition online at: **. Please sign and show support so that attention can be called to this sort of thing and it will stop happening. People don't deserve this!

I contacted the store immediately and also went down to talk to management. I explained that I wanted to return the unit and that based on my needs, it was out of my budget and because it was not explained to me properly. I felt misled and so I was aggravated. The store management (Best Buy) apologized for the miscommunication but advised the only thing they would be able to do was return the unit.

For the service discontinuation, I was referred to Verizon. It took about a week for the store to put me in touch with someone at Verizon. A Verizon representative by the name of Jonathan called me. Jonathan was rather understanding , kind and patient, apologized about all the confusion, stated he could discontinue the service but asked first what my needs were and that maybe he could help me figure it out since I did indeed need internet service for my autistic child and personal business.

I told him that I needed the internet but couldn't afford anything more than the $50 that I signed up for with the understanding at that time that there was no limit to data usage. He noted that it was possible to put me on a larger plan and looked at my usage which averaged slightly higher than what the initial plan accounted for driving my costs per month up by $10 - $20. After he explained the plan and how it worked, I decided that based on my usual usage, it may work. On average my bills per month were $50-$70 on the high end.

In late March, I received an unusual bill of $186.47. Frantic, I contacted Jonathan and he did some investigating. I explained that the bill doesn't even make sense. My usage had not changed from previous months. He came back from investigating and indicated that he wanted to change my plan and that he would credit my account as a courtesy; he left a voice message on March 25th 2012 at 7:05 pm. His message indicated that he contacted customer care several times and for me to contact me to go over my usage.

Unfortunately at this time when he left the message, I was preparing for an international trip and was scheduled to leave the following week. Days prior to my departure, I had not used the hotspot and had left for Europe on April 3, 2012. The hotspot was with me but off the duration of travel. When I arrived in Southern France, I attempted to use the hotspot, but the lights lit up yellow and red and would not let me connect on my laptop. My return was April 18th 5pm. Again, trying to use the hotspot on my return home was to no avail.

Shortly after, I received an automated call saying that my Verizon service was in jeopardy of being disconnected (even though it was already off) and the current bill amount was $480! Now angry, I tried to contact Jonathan to find out what was happening and how my account continued to escalate without my use. His phone line went directly to voice mail and forwarded me to a new individual named Chris **. I immediately called the number and again was sent directly to voice mail with a message from Chris ** indicating he was out of the office and any emergency calls should be directed to Jeremy at **.

I called Jeremy's line getting increasingly frustrated and explained the situation to him, what I had been through and that I just got back into the country. He said he understood and that often the automated systems get it wrong, don't know what's current. He asked for my account number or phone number associated with the account and I told him that I would have to look for it. He said to text it to him and he would get right back to me. Within 5 minutes, I texted him with the information, specifically the following: "Thursday, April 19th 2012 2:27pm Bill ** on April 7th inv #** was reduced by Jjonathan and he made a plan change to accommodate usage; service is disconnected; I signed up for $50 per month. Account **. Phone number **. Very aggravating, help! I don't think this is working out for us. 2:34 pm (same day). I've been gone in an entirely different country and not using this service for two weeks. How the heck does $300 accumulate on the bill?

No response received from this text. I sent him another text an hour later asking if he received the information. He texted back that he would look into it that night and that he was in an unexpected meeting. At 9:16 pm that evening, Jeremy called me and told me he finally made it home, that the charges on the account were valid, that I had used 20 gigs of data within a one month period (some of which while I was in France) and there would be no credit and there is nothing he could do for me. I asked how is it data was used on my account while I was out of the country if I didn't use it. The only response he offered was that the data was used, "you need a password to use it" and that I would be held accountable for all charges and that they were valid. I asserted that this was ridiculous and that I would be filing a complaint with the Better Business Bureau. He said okay. At no time was my typical usage considered. At no time was any process to investigate fraudulent usage offered or advised.

Once I calmed myself I remembered that Jeremy was not the initial person who I was referred to and that I would double check with my actual point of contact Chris **. I called Chris ** and again got his voice mail, only this time, there was no indication that he was out of the office. I called him 8:30 am on Friday, April 20, 2012. My call was to explain the situation and verify the company's position that I am responsible for this data charges even though my hotspot unit from Verizon was off, out of the country and not used by me for at least a two-week period. I didn't hear back from Chris. So I called again and left another message followed by a text message stating the "no call back my response to my voice mail? Please advise. Thank you."

To this day, Chris ** has never called me back. In all this time, four days later, no one has contacted me in response to my complaint and indication that data has been used on my account and not by me. Verizon has not provided any customer care, service, investigative tactics, explanation, or otherwise regarding this situation. I am extremely disappointed with the handling of my account, lack of customer care, lack of response, concern and inadequate service and would like to be released from this agreement and outrageous charges generated by another source.

I am convinced that my service and data has been illegally accessed and Verizon proposes to do nothing about it. Customers are at risk of being taken advantage of and seem to have no recourse of action. My daughter and I have been without internet access for a total of three weeks but today, April 23, 2012, Monday I received a very timely invoice in the amount of $401.80. Incredible. I wish to be immediately released from this agreement and associated charges. Thank you.

I also have a complaint about the unit when I was using it, disconnecting service, etc. The service was always dropping and I could not get a reliable stream connection. When I called Verizon on the issue, they always just suggested I turn the device on and off, and reset. I had to do that repeatedly. Should I make a new complaint on that or can I add that to the existing complaint?

When I asked what will happen when this new refurbished (meaning someone else's phone that didn't work and got returned) phone stopped working, he told me I should buy insurance so I could get a new phone (same brand and model of course). If I had been responsible, that suggestion wouldn't be so offensive. I've since found that the Droid Incredible 2 stops working whenever Verizon updates the software because it cannot process the new software. Verizon doesn't let you opt out of the update either. I'm off to AT&T. I've been a Verizon customer for more than 15 years, not anymore. I used to have their landline service but the outside lines were so old (according to the Verizon repairman) that I couldn't hear anything.

The first bill was $165.11 and it had the bundle for $109.99 a month. This was too high, so I called and the employee said there was no offer for $89.99 but I have the ad. After numerous attempts to resolve things, it was never resolved, so we paid the bill. In April, when I called, I was told by a Verizon employee that we didn't have lifeline anymore because this bundle has digital voice and it goes for $109.99 so the bill was higher. We were never told we wouldn't have lifeline. She said she would give us a $20 credit each month for one year to make up for it. She gave us 2 credits towards the next bill (April bill was $152.07, credit was $48.46 paid $103.61).

Then the next bill came for May and there was no credit for $20. So, I went to a Verizon superstore in West Covina because they said they would try to help me. A clerk there told me to tell them I want "LEC" again (I think that was it) which is the type of service that we need in order to have the lifeline again. I called Verizon from the store and told the lady on the phone about wanting LEC and that I was supposed to get credit and that they were charging me too high and this lady said that there was no bundle for $89.99 and that our area doesn't support lifeline with this new bundle. She said that the reason I hadn't gotten any credit was because it takes time to get credit and I told her they had already given me 2 credits for $20 for the first two months but this new bill had no credit. Then she said the credit for $20 was only if we didn't want the Verizon prepaid card they offered and told me and that if I took the prepaid card, that was to compensate for the overpaying of each bill. She told me to read the ad that I had and said that this info was on there. I told her it was not on that paper because it isn't. She argued with me over and over so I said never mind and I hung up.

Two days later, I received a notice that we would be paying approximately $129 something for one year, but this contract is for 2 years not for one, that means after one year, we will be back up to $165 a month and it should be lower than our last contract because it was supposed to be $89.99 a month now and not $109.99 like before. We had to pay this May bill for $151.96 and the new amount will start next month. Last contract was $129.03/month, this new contract should be $20 less plus $8.50 for HBO, totaling $117.53 month. Then after the first year is over, without HBO it should be approximately $109.03 a month.

They only owe us approximately $67.99 but we shouldn't have had to pay that much. They need to charge us $89.99 a month for the bundle and not $109.99 and they need to give us lifeline back. It was working fine up until we renewed the contract, and they never told us that this new bundle couldn't have lifeline because it's a digital voice thing. We don't need digital voice. If they can't do this, we want out of the contract and don't want to be charged a huge fee for early termination. I could never get anyone to help me for the first 2 months so I was afraid to cancel for fear of being charged a huge fee.

Well 5 business days later, I was told that the tech had optimized the tower and that everything should be fine. Interestingly enough, about a day later, I had to call customer service and in their records it stated "there was nothing wrong with the tower and everything should be checking out fine". So I started to think there was a problem with my phone. After upgrading, I found that it wasn't my phone either. I am so very happy that I have the most amazing phone I have ever owned and I, basically, get to use it as a laptop on my WiFi between 11PM and 1AM. I guess I will call them again tomorrow and hopefully, they can explain or rectify the situation. I have never been offered a discount or credit or anything of the sort.

The Result: I am not eligible for a discount, as I have the 2GB Data Plan. I contacted my local store. They said they did not understand that, "A data plan is a data plan, you should get the discount." Again, I was told that this would take a little research to see why I was not getting the discount (thank you, Crystal for all your help). The Result today (all news to the people at my local store): I am not eligible for a discount on my data plan. My problem is that I have been misled. I purchased my phone and my plan in good faith. I was told information by very knowledgeable people who had been working for your company for years. My complaint is that Verizon Wireless has not acted in good faith, and have misled me into purchasing a plan that I believed I would be receiving a discount.

The solution is to honor your contract to me by doing the right thing. If I were to go into a store and purchase an item that was incorrectly priced; the store would honor the marked price on that particular item. There is no difference. Verizon is simply saying that there is nothing they can do.

Never was I told that if the company determined that it was me who damaged this phone, I would have to pay for it versus if I sent it via the insurance company. Now I am supposed to pay $299.99 plus all of the tax charges for the old phone. I should not have to pay. A Verizon representative at the store took care of it and advised how to handle it and in fact, did all of the follow-up.

Net postings say this is all their plan, to give you discount when you first get phone then lock you in contract and purposely send bad updates to force you to buy new phone at regular price. If you convince them to replace your phone, they say they will not replace again when this happens again. The worst part is that they will not let you out of the contract! We need to get phones without Android system (i.e. iPhone) and need out of our contracts. Bad enough, we have to buy new expensive phone just 14 months after buying expensive Droid!

Also, postings say extended warranty doesn't protect because VW says there is a 3rd party involved and warranty doesn't cover them. This is all a purposeful scam and Consumer Affairs must stop this! Many of us have critical uses for our phones and need uninterrupted service! We pay for a working phone and monthly service but don't get it! VW claims their contract allows them to do this and that we have no real remedy.

Indeed, the phone was totally blocked with a sign of "error 705, please contact verizon.com". I told this lady I came in with a working phone and now it’s not working, so I need the phone fixed. She said you have those options to buy or download a software. I told her I did this few months ago with the previous phone, after several hours it did not work so I got a refurbished one and I told her no, I won't do that again since I had a bad experience (it can be checked, it was on my birthday, Nov. 16).

She backed up to the wall and she said that we wait. I asked twice to see a manager and no one moved, so I assumed she might be the one, since the gentleman did not say a word. It was the Friday before Easter (1 week before) at 4 pm, she did not have a name tag and I was so furious at this point, so I went to RT 4 Verizon center. Her demeanor to me was unacceptable, the phone was working and I left with a non-working and non-retrievable chip to track my lost numbers and emails. Please check this manner, I’ve been very busy to contact you earlier, but I was so tempted to call my lawyer in this regard. However, I will never put my foot in this store ever. I’m very disappointed with the manner of this store’s professionalism.

I had four phones on with Verizon and when I switched the first two, they wanted to convince me to stay and asked me if I was still within the limits of being able to return the two phones I received from the other company and I told them yes. And I explained that I had warned them over and over and now they want to offer me the world. No, I don't think so! And to me, it's just too much of a hassle to send the new phones back to the other company. Well, now out of the four phones, there is only one left with Verizon and that one is mine which is the primary and my contract is up on May 4th. At that time, I will be terminating and going with my new provider, which is T-Mobile. They used to be really bad but I have to say, my boyfriend and kids are pretty pleased so far with the T-Mobile experience and it's been two months now.

The 4th lie was when they sold me a Razor phone, telling me that the battery would not die twice in one day. Guess what? It only dies once a day without even using it. Everything that would drain the battery is off, and I use my WiFi in my home; so I don't use the 4G network and it still dies once a day. The 5th lie was when I called to obtain information on where my $400 credits are for the equipment they sold me for which they told me that I had to have them to have my Razor's apps work. I found out that it's not true, so I sent it all back. That was in February. This is April, and still no credits.

I have made over $300 in payments in less then a month, and they called yesterday, wanting another $386. Yes, I guess so; then I will have paid for all the equipment I sent back and have no equipment, no credits, and no money either! Then they said they will give one of our promotion tablets for free for all of my trouble. Okay, sure. At least, I will get something for all of this **.

Then two weeks later, on my now $700 bill, there is a charge for the tablet for $150! Verizon Wireless admitted to receiving all of the equipment, but they can only find the WiFi device that they talked me into buying. Yeah, by this time, I am feeling pretty stupid. Then I called about this, and they told me that the agent did not notate the deal about the tablet. Well, gee, I can't imagine why someone would not notate lying to the customer! They told me yesterday that they needed 24 hours to figure out all of the notes and the amounts that were credited and then taken off again. Still, I have not heard from anyone.

Now, there is a shocker. I called AT&T today changing services. By the way, AT&T is cheaper than Verizon Wireless. For the plan I had with Verizon, I paid $189.00 a month. That was the 550 plan with 3 lines, and that's data plan and 250 text messages. I got 700 minutes with AT&T, 3 lines, and $20 data plan--all for $110.00 a month. We had AT&T when we were talked into changing to VW. We had no problems with AT&T at all, and they are cheaper! I will also be filing a formal complaint against Verizon Wireless with the FCC, Attorney-General's Office, and the BBB.

Assuming that during the first attempt to pay, there must have been some system failure, I go on with my day knowing that I had paid my bill on time. When I later checked my bank account online, however, I was startled to find two, not one, pending charges from Verizon Wireless. Two pending charges, even though the computer automated system said that only one of my payments had been accepted. It has now been 4 days, 3 business days, and I am without almost $84 in my account and my bank charged me an overdraft transfer fee to cover the double pending charge.

While I realize that this second charge will eventually drop (I hope), it has been a huge inconvenience and I now have no faith in this company to handle my information properly. I contacted both my financial institution and Verizon Wireless, and both point the finger at each other and even at VISA for their respective practices for handling payments. I don't care who is at fault, I just want my hard earned money where it should be - in my account so that I can have access to it.

Please, before you buy into Verizon, know this: You will not get good customer service. They lie and change things to fit their needs. It's no wonder our country is in the state it's in. No one cares for the little guy. I know my hubby was over zealous but for 2 years, Verizon has fallen and I'm tired of it.

I went to the kiosk in the mall and told an employee that the other store employee was supposed to have changed it and told them which store it was. The man at the kiosk was rude and refused to roll over the amount for the days the account was still being billed (only 3 days!) they were charging so I paid the new family plan fee in addition to the time up until the third, which it was not on the family plan as I have requested. On top of it, the employee was rude and when I asked for a customer support number, he handed me the pen and told me to write it. I absolutely am tired of Verizon. They charge hidden fees, are worthless in store since they cannot even help with your account but they can certainly misquote you and screw you over to get a sale.

In all the years I have had Verizon, I have had in-store people mess up my account, including changing my former plan (which was excellent) and thus my losing my grandfathered $50/month charge, then finding out later the man had done it in error and there was nothing Verizon claimed they could do because the "system had changed", I now pay 3x the amount every month for the same plan. Additionally, I had an incident where I upgraded my phone one March and a year and a half later, this past July, they turned off my phone while I was on vacation (nowhere near a home to take care of it) over a supposed unpaid bill of $120. I was at a loss as to what it was since I paid.

Apparently, a tech person said it was from some fee dating back to when I got the phone. I still am not sure what it was (prorated taxes?). Why would you turn off a phone a year and a half later? I even went in-store to pay my bill before I left and the customer service manager said I had only that bill amount due. If there was more, I imagine he would have said it. I was never notified of this outstanding payment due for whatever it was, since they probably didn't even know but saw I was ongoing so they cut off my service without any notification.

Whenever it means making a fast buck (like early upgrades), Verizon is on board and kissing butt. But as soon as you say you have charges and where are they coming from, their hands are tied. I would not recommend Verizon because they, like so many other companies, are becoming a monopoly and they think they are untouchable and are entitled to customer money. If another phone company comes out which has the same 4G capacity, I will switch immediately even if I pay the termination fee.

I have been threatened to pay, numerous texts have been sent to remind me to pay, telephone call after telephone call is placed from somewhere within the auspices of Verizon, perhaps Financial Services, up to seven (7) times in one day with the hope of reaching me to discuss my account. No one can understand or comply with the vast amount of trouble with these devices; and each time I have called, I have been given lame solutions to solve the problem.

To wit: 10 phones, no services, must pay, wasted money, late charges assessed, calls placed by me which are lengthy, the clerks are not knowledgeable, over and over with the same rhetoric, sometimes threatened, the service is not there. I need the phone gone but the phones they send you for replacement are never new, just refurbished (lest I comment they are generic and generally garbage). I have been given the option to have another phone by one rep and left to check the phone out at a store, called back and gotten someone else who claims that wasn't the case (calling me a liar). It costs me time and money I don't have. I have had my service disconnected once for not tendering payment but the phone didn't work anyway (hold a gun to my head). I was supposed to receive a month's free service but they told me there was no note on the file (my fault?).

I have a $500 fee on my bill now for a phone I didn't send back but they won't let me send it back via USPS or remove the charge (I must do it their way, socialism) and wait for a label begging financial services to place a 'hold' on my account and not disconnect my phone (do I care)? I cannot see the sense in any of this but oh, by the way, my phone doesn't work the one I have but there's no mention of that and I must pay $104 per month for something I cannot use. Then try to visit a store and meet a manager by the name of Jeremy, who will attack you verbally at the counter in full view of all customers, telling you sorry, the phone has moisture damage from holding it! Now, I’ve heard it all. Guess I need to put it on speaker. This guy took the cake, he was reported but then I didn’t have his name, but when I described the guy, someone knew his name (suspicious?).

I can write a book on calls dropped/missed/don't go through/etc. This is a nightmare that must stop now. I can no longer fight this conglomerate, whose address they refused to give me and I got it by chance. I am in the process of hiring an attorney if this doesn't work. If one were to write a paper on this company and if it is a company, I actually will eat my hat. It would take up to one hundred pages to document the length and breadth of the complaints I have to lodge against them. There isn't enough space here.

In effect, there are forcing me to pay for a phone that does not work, denying me service and charging me for what they refuse to provide, discrimination. Calls should not drop; calls should not end unless I hang up. The internet on the phone should work and it doesn't. The clerks with whom you speak should be able to read from a computer, regardless of their education. The corporate address should be revealed in full to any existing customer for business sake. If a phone does not work, it should be replaced and full disclosure must be company policy. It is not with this company. Now, multiply that by ten, and there is something horribly wrong. A red flag should go up.

Further, I have told them that Blackberry is going under and is a thing of the past. RIM is a company which lost its footing but one rep told me how great it was, right, that's why I have had ten of them. They have on several occasions, without extending my contract, offered me a Droid phone. I will attest to that in a court of law, go to look at it, call back to tell them I looked at the Razor, Bionic, and Stratosphere and I choose _____, all without extending my contract because that is exactly what was said by the supervisor. Look it up, do you know how exhausting it is to call back and have them say, and oh no that is not what was said? OMG, it is actually so annoying. These people are above the law? No. They will have to own up to the charges as set forth in what I have and will cite them. This is criminal activity, plain and simple.

I am filing this complaint in part for assistance and in part for disclosure. I will seek justice and win to inform the public how poorly and discriminately I have been treated by VW. Further, I am disabled and that makes it much worse. Nothing has happened. I still have #10 phone without service, no internet and just got a partial credit for a month. Partial was supposed to be a full month, they cannot read I presume and now, I am going full speed ahead in filing against them. I am absolutely tired amidst this injustice. This should not be allowed to continue.

I was charged at that time for roaming, etc. because the phone spontaneously did strange things, the same as this time. However, I stupidly paid that bill for around $300. Now, I am being charged $700 because Verizon Customer Service insists that the charges are valid, but still decided to knock off $200 as a courtesy!

How could I use my phone for these purposes when it was supposedly blocked from doing it? Their reps could not give me a manager to speak too, nor would they put me through to I.T. Not only that, they insisted that I used the phone for internet, and told me that I didn't know how to use my phone! I had to pay, so as not to ruin my credit and still have contact with my dying father. I am disgusted and furious. Verizon robbed me, and I want my money back!

I finally talked to Brad, who is supposed to be a supervisor, he lost his cool and asked in a very negative tone to me "Do you want internet service, Yes or No?" I explained to him, that Javia told me that a technician would be at my home on March 14. However, no one arrived to assist. I took off from my job to wait for a technician, and a technician never came. Brad said "Regardless of what happened yesterday." Your assistance is desperately needed. I am getting nowhere. This matter is never ending.

I returned it less in than the 2-week period as it didn't work for the country. ** helped me as ** was not there. He said it was all taken care of but it wasn't. They continued the service (even though I returned the device) and the billing. I got numerous phone calls and bills, and the customer service department finally stopped the service and credited me all but 2 weeks of service. I paid it because I was sick of hearing from Verizon, but, ** and **... never use them, as they did not follow through with their jobs. They still owe me $20.96 and an hour of time that I will never get back, having to straighten this all out!

I have been on the phone with customer service numerous times and did receive a credit but my feeling is if these problems continue, I should be compensated for the trouble. Verizon customer service wants you to call and go through the troubleshooting process every time something goes wrong, which is frequent! At this point, they should be paying me to be on the phone with them!

What good is a 4G, or even a 3G phone, if there is no service to support it? Just to have a phone that reliably receives phone calls would be nice. Heck, I'm lucky just to receive text messages most of the time. Sick and tired of being told "we're working on a solution to your problem", "as soon as the Alltel merger completes", "we're sorry, but there's just not any more bandwidth available", "it's not our fault, you have a Verizon phone and you have better signal from Alltel, so your equipment is fighting with itself" Yada yada yada. Poor customer service will lose me every time. Goodbye Verizon and good riddance!

Verizon has stated that they have sent final bills outlining the above charges, which I have never received with the exception of two bill collectors sending notices (one in January 2012 for the $151.17 and one from your company). I dispute these charges since Verizon has not provided full disclosure of the reasons for them and continue to stack charges on an account that has been closed for seven months when they are contractually obligated to provide a final bill within 30 or 60 days upon cancellation of services, not 7 months. This is unethical and does not appear to be legal practices. Your attention to this matter is appreciated.

Upon arrival to Italy I wanted to check my account which Verizon had closed completely. I was unable to access anything online as it all was shut off. I realized that I still had a bill and would wait for it to be forwarded to me as I was unable to make a change to my account because it was closed. The following month I received a bill from Verizon to include early termination fees as well as the remaining balance. I called Verizon from Italy, not an easy task as it is expensive and the communication is not the greatest from such a far off destination. While speaking with the agent, I was told, yes you are correct we will take care of this issue and send you another bill. As a few weeks had passed, we did receive another bill of the exact amount previously billed, again an overpriced call was made to Verizon. We again got the yes you are correct but could you fax us your military orders again. Easy enough, so the orders again were faxed. We also settled the remaining balance of the due bill, not to include the early termination fee.

Currently, I received a bill that was in transition for a month again because of the inability to change my address. This bill states that we owe Verizon the early termination fee and that the account is past due or delinquent. The bill dated a month ago states that it will be forwarded to a collection agency within 2 weeks. I am not sure what the current disposition of my bill is. I have attempted to e-mail Verizon with little to no success as I have yet to receive a reply. I find this extremely frustrating as we had more than one contract with other vendors in the US and all of them were extremely compliant in my military needs. What does really burn me though is a customer of 9 years receives such poor service. A question I posed for Verizon in my e-mail was to my return to the US if they felt that I would return to Verizon for service.

Phone ** was acknowledged by Verizon employee to be out of contract on 1.2.12. Phone was transferred on 2.20.21 to Sprint carrier. Primary number at ** received a text notification that "the number ** was removed from account, if this was done in error please contact Verizon". Absolutely, there was no mention of breaking contract. (How easy would it be for Verizon to mention phone is not yet out of contract?)

If Verizon would have notified this customer the ** phone would have waited to change carriers once it was out of contract. We have been a Verizon customer for at least 10 years, paying bill on time. Verizon remains completely inflexible to budge or negotiate this additional fee. I am ready to change service carriers. I’m totally dissatisfied with Verizon’s deception. It is criminal. How and why is Verizon able to get away with this shoddy business practice? What happened to appropriate and fair customer service?

Although I disabled the auto bill pay on Verizon site, Verizon took the full amount, including the additional $140.00 out of my account today. I had disabled the auto bill pay 3 weeks ago but somehow it never was applied.

According to Verizon, they are unable to review the recorded conversation that promised me the upgrade, as well as not having an upper management, except one that reviews the first contact representatives actions and behaviors. While being on hold for said supervisor, the representative comes back and still tries to get me to upgrade by purchasing two new phones and paying twice the data instead of resolving the issue and standing by the promise that I was given by another one of their employees. I was on hold for 30 minutes with no transfer to a manager after asking them to do so.

So I tried to call them in the same occasions. I used to call twice per week to discuss the bill and make sure they were billing me the right amount. But all was in vain, so I decided to cut my service in May 2011 and have service with Comcast. When I called Verizon around May 15, they denied to cut my service. They told me that my service will be cut 5/22 and not before. No further explanation was given to me.

Later on, I called again and requested again to cut my service. I had to call several times to finally know that Comcast is the one who should cut and not me. But Verizon never informed me that Comcast is going to cut only the phone and I should be responsible to cut the TV and internet. And if this was the case, Verizon failed to inform me properly with as I called ahead of time to cut the service in several occasions. At that time, they should process to cut both services and let the phone cut later by Comcast. Since this does not happen, I believe my complete service was cut May 30, 2012 when I have the new service with Comcast. But, later on in June, I contacted Verizon again and still didn't inform me anything, although I told them I am not a Verizon customer anymore.

Every time a customer calls, they immediately open your account and know what's going on. So, come on! They failed to inform me properly and cut my service when I called them and now they expect I pay for their mistakes. Every call is recorded. Please help me and investigate this situation. If you try to listen to all the calls I did, you will see that I did everything possible and I acted correct and honest to stop this situation. Thank you. Verizon is billing me for the time the service was still on while already I had service with Comcast. I believe it’s part of June, July and part of September. According to them, my service was cut off sometime in September. Thank you again for any help you can offer me in this matter.

This is unfair. I had to call back 3 times and at this point, I'm still not sure that they're blocking the texts. I don't have a lot of time to keep looking at my bill, but I do trust that when I make a request, it is carried out. I feel I should get back the money I was charged for the texting that should have been blocked in the first place.

This fee was not disclosed in my first contact with Verizon, and they have no explanation as to why the information was not disclosed. There seems to be very little accountability with these large corporations that seem to make millions assessing fees at a whim. I'm not satisfied with receiving lip service (reading from a script). How can you help?

As I was finalizing my purchase, he said, "I see you have the 3G broadband service. We are having a special today for a 4G device at no charge to you. It is much faster." I said, "Great, faster and no charge." I told him, I go to Palm Springs every weekend and used it in the desert. He also told me that I could get my home phone at $20 per month with no long distance and no roaming charges. That sounded good, so I purchased that also. This is what he didn't tell me: The 4G does not work in very many places, the 4G is $50 a month, not $35 a month as my 3G plan was and there is an installation charge for the home phone and a two month up front charge.

I took the phone to the desert the next weekend and spent hours trying to get it to work. I called Verizon and talked to one of your representatives. He could not get it to work either. We couldn't get 3G device to work either. He gave me his phone number to call him back. He proceeded to call me at least 3 times to tell me they were working on it and not to give up. Remember this is before I even got my first bill.

Then I got my bill and found out that not only was it now $50 instead of $35 a month, and that the sales rep had ordered insurance for not only the broadband but for my cell phone, which I did not order. I also found out that I was charged for two months for the home phone and an installation charge. I called Verizon again and they explained it to me. They gave me a credit of $86.20 for the misunderstanding. I believe Gilbert was the representative's name. He called the night manager at the store where I purchased it and told him I would be coming in to see him and that he felt I deserved some credit. I did go in the next day. The manager met me and promptly turned me over to a female sales rep. I explained to her what happened. She took the device and said, "The 4G is working." I said, "I don't need it to work in Orange County, I need it to work when I am away from home." I told her to go back to my 3G, at least I could get that to work. She explained that I could go back to 3G, but it would now cost me $50 a month, not $35, as they didn't have that program anymore.

I said, "Your person standing right next to you (I pointed to the sales rep) sold me something he didn't explain and something I couldn't use at a higher price than what I was paying. He sold me insurance I didn't ask for. He sold me insurance on my phone that I didn't ask for and now, you are telling me I can't even go back to what I had as "you don't have that program anymore?" I feel that I have been tricked! Cancel the Broadband. I don't want it at all! I told her to go ahead and keep the insurance on the phone itself.

I went back home and decided to call Verizon to reiterate that I wanted the entire broadband cancelled. I left a message with the first rep that was working on it as I didn't want him to go to anymore work as I was cancelling the service. I have talked to 5 people at Verizon on the phone. All of them, with the exception of Kelly, have been not only friendly and helpful and actually made me feel like they really cared.

The first person was I believe, Andrew (I can't find his name), the second person was Gilbert. The third person was Steve (2/13/12) and the fourth person was Keenan (2/27/12), who not only made sure the broadband was cancelled but wrote an e-mail to Janet, the manager of The Village Verizon store, telling her he and his manager strongly advised that I was given credits for the months I was charged for the broadband that I did not use & had asked to be cancelled. He told me since the entire contract was cancelled, I didn't have to return the device which no one had even brought up until then. He told me that if I hadn't heard from Janet, to call back. As of this date, I have not heard from Janet. Since I can't get back in touch with Steven and when I called the store again today was told that Janet was on vacation until 3/14/12.

The last person I talked to was Kelly today 3/6/12. She basically told me "since it was over 14 days and I didn't return the device, I was out of luck. She sounded like she could have been reading from a pre-prepared piece of literature. She has been the only one I have contacted by phone that acted like she couldn't care less.

Since The Village Verizon store is a "Corporate Store" and not a "Franchise Store", I feel that Verizon does have some responsibility for their employees. I have had Verizon for many years and currently have 4 phones on my account. If they do not properly train their employees, they should not allow them to sell to clients without a properly trained manager checking out what they have told the client. I had 16 designers working for me in the past and I always listened to client complaints. If any one of my employees told them something not true, I always made it right.

I have always recommended Verizon to my friends and family and have talked several family members into switching to Verizon. As Kelly said, "It is in the contract that you only have 14 days to return the device" and basically, I should have read the entire contract. She even admitted that she doesn't read the long contracts, shame on me for trusting that my Verizon sales rep was better than that.

Meanwhile, I am still waiting on a refund of $167.00. If you call them, it is a nightmare. You get disconnected if someone does not want to deal with you. Most of the employees I dealt with were rude and you get stuck in their automated system for hours. Worst customer service ever. I tried using their website and surprise, it is not working.

Am I not an important enough customer to have service at all times and be satisfied? All that was done was being lied to and was given the run around. Each time I call, I have to explain the situation over again and it takes time to do that. I really don't enjoy calling that much and telling the same problem over and over, so I would greatly appreciate it if my phone would be fixed and I would be credited for all my days without service and all the time I've had to waste calling.

The in-store agents could not resolve the errors and thought the phone was defective, and gave us a new LG enlighten. This phone had the same two problems; the roaming indicator flashing, and the memory card errors. I had to leave that day for a business trip. Upon my return from the trip, we went to the Verizon store and the in store agent upgraded the firmware on the phone, which resolved the roaming indicator problem, but while in the store, the memory card errors appeared to be resolved. I like LG phones, and did not want to make a rushed decision to change to a different phone model, and the errors seemed to have been resolved, so I confirmed the date I could return the phone without penalty, in case the errors returned. It was stated that the end date to the "worry free" warranty was 2/24. The memory card errors continued to occur sporadically, so I returned to the store on 2/24. During this visit, the in-store agent explained that because he put the memory card from the old phone into the new phone, there were compatibility issues. He said he did not have what he needed to copy the files from that card, and insert the one that come with the phone to see if it resolved the error, and he suggested we go home and do this to see if the problem resolved.

We did as suggested and when we inserted the LG Enlighten memory card, the phone could not read the card. We called the store to let them know we were coming back in to change the phone to a different model, and to please wait for us as it was very close to closing. While on the phone with the store, we were told we could not return the phone, because the date to return was by 2/23, and not the 2/24 we had been told. They said our only option was to call customer service. We called customer service, and the agent said all she could do was send me out a refurbished phone, and I was transferred to technical support. Technical support was unable to resolve the memory card error, and in looking through the notes, said we had 14 days from the the 17th, which is the date we were given a replacement, because the store assumed the original phone was defective. The following day, we went to a different store, to see if the customer service was any better. This store immediately told us there was nothing they could do.

The in-store agent took the memory card out and back in, and said because the error was now not appearing, it was most likely resolved. I asked to speak with a loyalty agent, and this request was accommodated. The loyalty representative said my option to return the phone was null and void on the 17th, when the store decided the first phone was defective and replaced it with a new phone. Everyone I spoke to was unwilling to address the fact the replacement new phone was defective as well, and everyone maintained there was nothing they could do, except have customer service send me a refurbished phone. While in the store, the phone had a SIM error and a registry error. Despite witnessing these errors, we were told there was nothing the store could or would do for us, and they advised we return to the original store. We returned to original store with the registry error still displaying.

Two technicians familiar with the recent days' events went to their store manager, and said the store had to take care of me and make this right. In the end, Verizon did not make this right. The right thing to do would have been to acknowledge that there is something wrong with the LG Enlighten phones, and both phones I was given were defective, and they should have happily replaced this phone with a different model of my choice. Instead, the store maintained there was no exception to their "14 day policy", and they bought the phone back for an amount close (but not exact) to what I paid for, the phone minus the rebate. To purchase a new phone for the special upgrade price, I had to add a new line to my family plan, and offset the price by cancelling the insurance on an older phone on the plan. I have since submitted two online surveys to Verizon, expressing my dissatisfaction, and have not been acknowledged.

When I went overseas for 3 months, I wanted to pay for my bill before I left the country. Verizon would not calculate my bill at that time. I guessed the amount, and paid ahead. When I was able to get internet service, I found out I owed them money. I am assuming that if I didn't pay that $5.00, it would go against my credit record. So here I am, I have to pay for the consequences of Verizon’s rules. They do not follow their own rules. Please let me know if there is anything I can do, or people I can write to.

In addition, I have their internet card. The service has been less than stellar. When the company went 4G, I had to call customer support several times. In fact, I had to call them a couple of times in a day, to get service. When I told them I was moving, they stated I had to pay a termination fee to cover the cost of the MiFi card. I was willing to do that, if it could be used as a "dangle", and purchase other internet service. The MiFi card cannot be used as a "dangle", only if there is a certain kind of internet service. So now I am stuck with a phone that I can't use since it is only good through Verizon in 50 states. American Samoa, I emphasize, American Samoa, which uses American money, has a US zip code, but does not have capabilities for Verizon.

My account is flagged to reduce my bandwidth (and others in the "5%" club) during times when a supposed congested cell tower condition exists. As I understand, the new order is to give bandwidth precedence to users who are on not on the grandfathered unlimited plan. This quote is taken directly from the Verizon Wireless website. "The highest data users, the top 5% with 3G devices on unlimited data plans, may experience managed data speeds when connected to a congested 3G cell site after reaching certain data usage levels in a bill cycle. High data users will feel the smallest possible impact."

I regularly take bandwidth speed measurements. My bandwidth on my mobile device regularly measures between 0.70-1.30 Mbps. Under the cap I am under, it now measures between 0.03 - 0.05 Mbps. Is that really the smallest possible impact or just what Verizon thinks it has to be slowed to get me to switch to the new price tiers? I was told by Angelica if I wanted the bandwidth I was previously accustomed to, I could switch to one of their new plans. Judging by the average bandwidth I use, it would only cost me $20-30/month more. Verizon Wireless reportedly has 70.8 million customers. It’s not hard to see what's up here. How many cars would Ford sell if they advertised the cars could do 150 mph, but you could only go 35 mph unless you wanted to pay more for the car.

Today, we went to the local store thinking we could go in and get help working with the phones we have. We don't need 3 phones. I work in the medical field with international patients. My number is out all over the word. People expect to be able to phone me and get an answer concerning Life and Death medical issues. I wanted to take the phone that is under contract, my daughter's phone, and upgrade the phone to a top of the line smart phone and have unlimited everything that is available, like I currently have, with my droid. I have to have my phone number moved over to this phone and then cancel the service I was using as it is not under contract, my current droid.

First, we were told that if you are a current customer, you have to call concerning any changes, the "stores are for new customers only". The sales person did call and hand the phone to my wife who was told that since we have a current phone number, we cannot have it changed to another phone. We were told that the phone my daughter was using is tied under contract to her number and that can't be changed. We told them that this isn't true because the number that was issued with the phone my daughter changed several, without our permission and the current phone number could not have been tied to the contract we agreed to when the phone was purchased. Then we were told that if I cancel the account I have for my droid, that phone number will not be available for use for 3 to 4 months.

We offered to upgrade my daughter's phone and my wife's phone to top of the line smart phones with extended plans if they could just transfer my number over to the daughter's account. Or, cancel her number and move that contact over to my phone number and then do all the upgrades. The answer was "no". I asked to speak to the phone rep's supervisor, her reply, "I don't have a supervisor". I questioned that statement and asked if she was Ms. ** and insisted that she transfer me to a supervisor. Again, she said they don't have supervisors, but she would take my name and phone number, and have someone call me in an hour. That was 7 hours ago and still no phone call.

Verizon has entered into competition with AT&T each trying to be the provider with the biggest department of "no-service". I just called and pay the $110 early termination fee to have my daughter's contract ended. I will shop this weekend with Sprint, Straight Talk, etc. I will find a new provider that might like to process my $4,000 to $5,000 dollars a year that we have paid for the past 20 years for the privilege of having access to their cell phone service.

Someone needs to take the management for Verizon to a lecture on what happened to me. They should hear about those companies from the past that got too big for their britches and changed their Department of Customer Service to the Department of No Service. They will learn that even the biggest can fall and fall hard, they do.

We activated the phones and as soon as we did, my husband’s popped up with a software update so he installed it. We installed mine the next morning. His phone would no longer connect to our wireless at home so he called Verizon tech dept and they did a master reset, still nothing helped. My phone decided in the middle of a business call that the speaker phone no longer worked. The person I was speaking with could hear me but all I heard was dead silence. Then when they tried calling me back my phone sounded like a bad radio station that was losing signal. It would play the default ringtone for a second then vibrate then play the ringtone again (which sounded like a toy with the batteries dying) then vibrate again.

So we called Verizon to tell them that both of our brand new phones were messing up. They in return wanted use to pay $600 to have them send us two new phones. We don’t just keep extra money like that available. Not to mention, they take your money right away but it could take 10-14 days for them to return it to you. We only had the phones for 24 hrs before they started messing up. Why should we have to pay anything or settle for anything less than what we already paid for? Even though we are within the 14 day period of returning the phones with no penalties, they are still finding ways to penalize us.

I do not understand why the customer service people, the stores and online sales cannot all work together. They are all Verizon so why can't the customer service people send two new phones to the store for me to pick up and I will be more than happy to give them back the piece of crap phones they sent me. I have no reason to keep two phones that don’t work correctly. Unfortunately though, it does not work that way, every department is different. It is one giant company. Can you really not figure out a better way to handle problems like these? Come on, it is not rocket science. Maintain your inventory and it should not matter where the phone comes from. Get your stuff together Verizon because people really are getting sick of your incompetence.

I then said no I didn't get your e-mails, let me talk to a supervisor. The supervisor got onto the phone and informed me they didn't have my e-mail address but I could go to the Helena Store and look at the pictures. She also said you had to have been the one who damaged the phone maybe it was after the store saw it. I said I have been a great customer, you're going to call me a liar? She again responded that the phone was damaged before I sent it and I would have to pay for it in full. I said fine, disconnect my two phones and my internet. She said ok and transferred me to another person. This was the person who disconnects Loyal something. This man asked me the problem.

I told him the story and then he stated I don't know why they said that from the looks of your account, the phone is missing. What? So now they have to contact the warehouse and find out where the phone went, so now its starting all over. Oh, but this isn't the end. Within 5 minutes, I received a call from Irvine CA and its Verizon asking if I would like to pay my bill in full for $710.00 and if I would like to use a credit card. I then said you guys have some problems and should communicate and read your notes. She said ok, well, I will look at the notes and put this bill on hold after I told her the whole story once again.

My boyfriend and I are on the same phone plan. He misplaced his phone in the end of August. I called Verizon to report it lost/stolen, but I refused to suspend it yet because I wanted to take another thorough look around the house before doing so. I called back a week later and suspended it for 90 days along with my own phone because I lost my job that day. While on the phone with Customer Service, the rep reassured me that I would receive a notice before my phones turn back on. Because I lost my job and the phones were suspended, there was no point in "connecting" my boyfriend's number to a new phone yet, because they weren't usable. I also found out that the phone was actually stolen, not lost, and had been being used. Great.

Come the end of December and beginning of January, I'm wondering where my notification is about my phones; and I came to find out that my phones had been turned back on earlier in the month. And this person who stole the phone was able to use it. When I called in to complain and get the situation figured out, I talked to a Derek. He told me that there was no notification that was sent and that it came on automatically. I was told that the charges on my account, which were about $300 at this point, were not because of the usage by the thief but because of the fees for turning the phones back on and a charge for a month ahead of my bill.

Even though I explained to him that I was assured I'd receive a notice and had I gotten it, I would have called in again and used my last interval of the 90-day turnoff for the year; meaning, I would have no charges. He then told me there was nothing he could do and that he could not take the charges off but that when I do get my phone turned back on next time, these exact charges would be applied. So, he's waived them for the next time and I'd only have to pay the reconnection fee and bill once.

He also told me that because I'm still on the job search, I'd be able to pay this off at my leisure and that he'd call me once a month to make sure we're still on track. Awesome, I thought. I'm kind of rolling over, but at least I have some time. So I suspended the phones again.

Well, it was not 2 weeks later when I began receiving calls from Verizon threatening me to be sent to collections. And somehow my bill went up another $125, making it about $425 (for being lied to). I immediately called Customer Service again. I told the guy my situation, and I asked how in the ** could this happen? He said there was a "glitch" in the system and somehow the stolen phone, and only the stolen phone, was turned back on on the day after it was suspended last time. **?! So he turned it back off again and credits me $125. OK, fine.

I'm pretty ** off at this point. So after stewing a couple of days, I realized that I should not be responsible for paying for something I was lied to about; it's not my bad, it's the companies. I called back Customer Service. This time I get Carl. I explained my whole situation. He put me on hold many times for over an hour and said he's talking over everything with his supervisor. Finally, he came back and said that he and his supervisor can't do anything and that this needed to go to the fraud department because of the stolen phone. OK, I think. The charges made by the stolen phone are taken care of, but whatever they think will work. This was on Valentine's day.

Carl also said the process with fraud will take 10 days and that he'd personally call me back on the 24th around 2:00 pm central time "give or take half an hour due to possible long calls." He'd let me know if it was accepted or rejected. I expressed my concern to him about the 10 days, because I'd been getting collection threat calls and I didn't want to be sent there for this. He assured me that my account would be frozen until the 24th when he called. I even expressed my fear, because I'd gotten promises like this from reps before that fell through. But he said it was taken care of.

Yesterday, 2/20/12, I received another call from Verizon. It was the financial department expecting a payment and threatening collection again. I told the lady that there should have been a freeze on my account because I am disputing charges. She put a freeze on it for me, because there was not one before. So I asked to be transferred to Customer Service again. I spoke with Victoria.

We went through all the explanations again, and she looked deeper into their notes and found out that Derek, the guy who told me I could pay at my leisure, actually has no authority over that. It's something you have to set up as a payment plan with financial services. Hmm. Then also that he'd have no authority to waive the second charge he'd also promised me. Hmm. And to top it all off, there was no glitch in the system, but indeed Derek had turned my phone back on himself a couple minutes after it was suspended. Wow. Also, as I had suspected, there was nothing the fraud department could do because they'd already given me a credit for what the stolen phone was used for.

I was told that because I didn't turn off my phone the day I reported it stolen back in the end of August, it wasn't considered stolen until I turned the phones off for the second time in January. I call it bull. And I was told more than once by others in customer service that this was clearly stolen. I invite anyone in the company to compare calls made in June and before to of those made after on that line. I have been told that I am expected to pay for what I owe. I am not going to pay to be lied to by three different people.

I refuse to pay the salary of those who deceive and take advantage of people. I am not going to support these people whether the situation is that they are trained to tell people anything they want to hear until they are asking for their money back, or if those people simply don't care about their job and the people and their wallets who they affect. Someone needs to take responsibility for the actions of their employees and exercise the customer service common sense and courtesy that we, as customers, all deserve.

I stayed at home on Friday, waiting for the Fed Ex delivery. It didn't come. I stayed home again on Monday and it didn't show again. I was pretty upset, having wasted the bookends of the weekend for nothing and not getting the Tab my wife thought I would be enjoying. She called Verizon on Tuesday, and a representative told her that they were now on back order. On Friday, Feb. 17th, I called several Verizon stores and they all told me that they had these tabs in store and also that they knew nothing about this free tab giveaway, but then again, what happens between the phones sales and the store sales are two different animals. Makes sense to me, so I was okay with that.

Move forward to Feb. 20, still no FedEx delivery. I called Verizon to check status and this is what they tell me: there was no order for a free Tab ever in place for my wife. Subsequently, the person that said the order was on back order, according to a supervisor, must have not looked up the order, because there was no order. That representative just made up the back order story to get my wife off the phone. The supervisor had no explanation for either the false order or the false back order, just, "I don't know what to say" and "I can sell you a new one if you like".

I had read a plethora of Verizon Customer Service horror stories while searching for the back order status and now I know why. You must be a moron to be hired by Verizon and work in customer service/sales. With the exception of the girl that gave me the bad news today, she was not a moron, or rude, or unhelpful, but the supervisor Matt was totally useless.

Since Verizon always billed in advance, I thought that they'd finally corrected my account, however, the next set of bills had a different (bogus) account number, and stated the balance due for $167.57, but this made no sense. I never had service during any of that time. And what is that account number? They never provided any of these services to me in those weeks in April , or for the months of May and June! In fact, I even sent them their own Verizon documentation to prove that they are incorrect. I sent them 17 Verizon attachments! Their own confirmation numbers and emails that were sent to my BlackBerry, even my Cablevision bill, showing an install date, and service dates, proving that I didn't even have Verizon equipment or wiring in my home anymore. You cant have 2 providers at the same time! Verizon equipment/wiring must be removed, prior to Cablevision installation. This is per both companies' equipment's rules! Still, they have continued to bill me, even harassing me, retaining 3 collection agencies to harass/bully me daily via phone threats to my cell/home phone, and threatening letters. I even contacted the CEO of Verizon, Lowell Mcadam, but even he and his team continue to insist I owe $167.57, despite the obvious. Now, please note, that throughout this entire 8 months, I have called Verizon offices and tech support over 46 times, and emailed over 53 times.

Mail fraud is a crime in which the perpetrator develops a scheme, using the mails, to defraud another of money or property. However, Verizon and their 3 hired collection agencies they hired: (North Shore, EOS/CCA, CBE Group) used the mail to knowingly send bogus bills to me, for $167.57. They also used the mail to send threatening letters. Knowingly, they knew they didn't provide those services to me. They confirmed the dates of cancellation to me, via the confirmation number, per Ms. **, their employee. They also sent me confirmation emails every time I called in, complaining that I had no service. I sent all of these back to them, including my Cablevision bill, which proves that I didn't even have their wiring/equipment in my home anymore. I had Cablevision's wiring/their services, and that is who I was paying!

Extortion is the use, or the express or implicit threat of the use, of violence or other criminal means to cause harm to person, reputation, or property, as a means to obtain property from someone else, with his consent. Now, please note that Verizon (along with their 3 hired collection agencies they hired) harassed me daily, bullying me, insisting that I owed $167.57. They called on my cellphone, on my land line, and they sent threatening letters I do not see any difference between extortion and what they did to me daily. They were trying to force me to give them money. They were trying to ruin my reputation. They were bullying me. They were harassing me. And this was all over money I never owed them. Extortion is a crime. They billed me for $244.04. They billed me for past due charges, but those charges were for the dates that I have lost service. I called, and I refused to pay, and I was assured that I would be credited that amount (by Ms. ** and others. This is in their notes, and has been verified by Ms. **. This credit/credit adjustment/correction/cancellation was not done correctly by Verizon (they only credited me for loss of service for 2 days, April 19-20, another Verizon error). I received another bill, dated 5/7, for services on May 9-May 24? This bill states that I owe $167.57?

In addition to using 2 account numbers, they had the wrong address, they misspelled my name, they even called me by an entirely different name. How do I even know this is my bill? 3 years ago, they disconnected my land line in error, because they erred in forgetting to place a long distance plan on my line. Their security team saw overseas calls and disconnected my service, with no notice! Imagine my shock when I picked up my phone to call my daughter overseas, and the phone was dead. The Verizon employees I spoke to were heartless, and couldn't care less that I could not reach my child.-They told me callously, that I had to wait 3 days (best customer solutions) then, the icing on that fiasco cake, was that they billed me almost $800.00 for those overseas calls, because they had not put the international (rate) plan on my line. This took one year to clear up.

As you might imagine, after calling and emailing 100 times, my tone naturally became really sarcastic and nasty, and now, Verizon is ignoring me, rather than taking the time to respond to me. They have blocked me from Twitter. Verizon has blocked from me emails, and they have blocked me from their websites. The bottom line is I did not have any phone/TV/internet service from anyone from the period of April 16 to May 7th. And on may 7th, it was Cablevision service that I had! This is crystal clear, and all of the proof has already been provided to them 4 times repeatedly, which was totally unnecessary, if Verizon had done their jobs correctly in the first place. They own these documents. They are the ones who sent them to me in the first place! That is why I have them in my possession! I also sent them my dated Cablevision bill. All of these documents prove that I do not owe them any money. However, this fiasco has dragged on for almost one year now. I want and deserve compensation. Last year, they made me take off from work to wait for a service call (to restore service, for the service I lost, which was never restored), they not only never showed up to, but after they insisted that I take off from work to be at home all day, they cancelled that visit that morning, with no prior notice! I lost a day's wage! So, in addition to the following, these need to be resolved immediately.

I want a mailed apology letter from Verizon stating that Verizon has been completely wrong on all counts, and that I owe them nothing. I want Verizon to contact the 3 collection agencies, and dismiss them immediately in writing, and I want copies of those 3 letters, so that if I ever have any problems with my credit, with any credit reporting agencies, I have proof! I want all of my phone numbers removed from all of their database immediately. I don't want to ever receive another phone call from Verizon ever again.

In addition to those 3 items above, I also want and deserve reimbursement of my day of lost wages ($380). Stress is a migraine trigger, and as you might imagine from reading this nightmare, Verizon has cost me much in migraine medication. I just visited my neurologist last week, and he is not covered by my insurance ($250.00) and my migraine medication (Zomig) is $187.50. I just paid this this week. Verizon owes me $817.50.

My cellular phone bill has been raised by fees that are within Verizon Wireless’ control without notification to me. The price change has triggered material adverse cause to my finances and I requested the signed 2-year agreement to be cancelled immediately without early termination fees. According to the Verizon Customer Agreement, “A change to your plan or this agreement has a material adverse effect on you; you can cancel the line of service that has been affected within 60 days of receiving the notice with no early termination fee.”

My request of service cancellation without early termination fees has been declined and ignored at least 3 times talking with the representatives on the phone for hours. My written cancellation request letter, one was sent via mail and the other one faxed in to the Verizon Wireless correspondence team, has never produced any results nor explanations either. Verizon Wireless is breaching and dishonoring their own customer agreement.

It cost me $160.00 for a phone that doesn't work, and do you think that's normal? I went back to Motorola, and bought a replacement phone for my phone that had the broken glass. That cost me $65.00. Where's the justice here? If I don't get good results from this problem, I'm going to tell all my friends and my entire family to stop dealing with Verizon Wireless.

On a monthly basis, I called Verizon that I was being charged for this and of course was told they would take care of the problem but only after I paid my bill, including this additional amount. Although I kept complaining, sometimes spending hours on the phone, never was I credited for this extra line. I was lied to multiple times and several times to get me to shut up. They placed my line on hold, never even informing me that by placing the line on hold, that they extended my contract. I have complained, both verbally and per their site and never have received a response.

Month by month this continued and call after call were made, I even went down to the store I purchased the item from and was only told that the manager no longer worked there. It is important to know that prior to this incident, I had always been happy with their service. Finally in November, I was credited with an early discontinue fee but not the amount that I had been paying month to month, which depending on which customer service rep was anywhere from $400 to $600. In January, finally after hours upon hours of calling, now on a daily to weekly basis, I received $400. I expressed that this didn't cover my true expenses and time that it took to resolve this issue and expressed my disappointment.

I had told the reps many times that I wanted to purchase an iPad for my son but was not going to add yet another service without this being taken care of. Apparently the rep read this and stated that they would not only upgrade my phone to an iPhone (I was due for an upgrade anyway) and would also send me an iPad but that they were "out of stock", meaning that they had exceeded their allowed "freebies". I have continued to call, I even decided to pay for the upgrade of my phone, only to find out that I couldn't charge this upgrade to my phone service as iPhone wouldn't allow it. In other words, because my payment history reflected these issues with being overcharged and it looked like I ran a month behind, iPhone would not allow me to charge it to my account.

Now as I had previously happen with the overcharging, no one has any "notes" reflecting what I have been promised. I am furious. I have spent 4-6 hours a day dealing with this issue and do feel that I should receive what I have been promised. The problems that I have tolerated were their mistake and I was held hostage with no recourse than to pay the amount they said I was due. I loved Verizon and encouraged my entire family, which is quite large, to join Verizon when my brother became ill. Now I'm more than disappointed. I am now looking at different services and probably will have issues getting service due to the notes in my "file" and my records looking like I was a "slow pay".

I'm at a loss at what to do at this point, one second I get sent to customer support, another will transfer me to financial services and if you ask to talk to a supervisor, it never happens. Either you are disconnected or put on permanent hold, never getting to talk to anyone. Had this issue been taken care of in a timely manner and people had been truthful with me, promises not made that they could not or would not do, I wouldn't have been upset but this hasn't been an issue. The excuses made were ridiculous, clear to “I didn't pay enough for the product" to begin with to the service being put on hold, extending my contract without my knowledge. All I want is what I have been promised. I need guidance on how to make this happen.

As I said, I used to love Verizon, they had the best customer service and service available, unfortunately, this is no longer true. Heck, they used to call me and let me know if my plan wasn't appropriate and I was paying too much. What happened to this type of service. All I want is the iPhone and iPad that I have been promised for all I have tolerated in close to a year of time, frustration and lies. I would appreciate any help because I have gotten nowhere going through the process that I have been told to do!

I called Regency office and was told that Kelly had quit her job. Approximately around December 6th, 2011, I called and then asked for verification of a refund of $273.59, and was told that a supervisor would look at this problem and call me back at my AT&T number **. As of yet, I have not received a courtesy call from you concerning this problem. On Saturday, December 24, 2011, I talked to Jeff ** (Moline retail store manager), through their number at **. He said my refund had not been issued at that time and he called corporate, then explained that the refund, if expedited, would come to me at the early part of January 2012.

If the claim could not be expedited, then my refund would be late January or early February 2012. On Friday, January 6, 2012, Verizon has not expedited their cancellation charge, so maybe early February I may receive this refund. As of February 2, 2012, I have not heard from Verizon about this refund as of this date! Well, finally on January 26, 2012 I received a partial check at the amount of $250.76 of what Verizon said would be refunded in full. As a customer of theirs for over 10 years, Verizon owes me $22.83. Why they kept this amount? It was not the agreement.

Well, I hate the iPhone 4, called Verizon back again about the exchange and was told to go to the store and pick a new phone. I got to the store and was told there would be a $35 restocking fee. I called Verizon back again to inform them that I was never told about the restocking fee and got a supervisor's approval to have it waived. I was told once again to go back to a store and get a new phone. I went back to the store again, returned my iPhone 4, and was told they couldn't give me a new phone because I was too far away from my upgrade date and would have to do it through customer service.

Now I'm left without a phone, no one at Verizon has enough guts to stand up and solve this issue. You have to repeat your story 5,000 times to 5,000 different people because every time you call, the person you spoke to before is non-existent. What an incompetent company.

I was charged another $688 for my second RAZR Maxx. I noticed another stuck bright green pixel on this 2nd phone's display after receiving it. I called Verizon at *611 to get this sorted out. I was told to immediately take the phone with its prepaid return shipping label to the post office for return. I would receive a replacement phone by next Tuesday 2/7/2012.

Turns out that Verizon rep lied since the system automatically creates a "security lock" on any customer account who is shipped and returns 2 defective phones within a certain time period. I was never told about this or else I would have held onto the 2nd phone until everything processed for the return on the first bad phone. So basically, I have $1,300+ in charges from Verizon on my credit card for 2 defective RAZR Maxx's and no new cellphone in hand. To top it off, Verizon thinks they don't have to refund my credit card for the next 60 days for their screw ups and I might be out of my 14-day new equipment satisfaction guarantee by the time they get their act together and process my phone returns.

Do not buy a new phone from Verizon wireless unless you are in a retail store. Inspect the screen of the new phone for flaws in person before you buy. Verizon is exploiting the slow mail-order returns process to hold on to customer money and send out sub-par products so that the customer won't notice before their 14-days of return period are up! Don't trust anything Verizon says or does. Even Verizon *611 agents lie to customers without repercussions.

I have two lines at Verizon and while I ported one line out, I just wanted to cancel the other line effective today. I haven't found anything in their terms and conditions that cancellation requests will not be completed until the end of the billing cycle. I even read a response to a customer thread on Verizon's own community pages by a VZW employee stating that line cancellations not related to a porting request would be honored as an on demand cancellation, but the customer service rep I spoke to said otherwise.

Also, due to recent changes to their fees, I am technically able to cancel without penalty. I am still in contract, but I didn't mind paying the ETF because of the materially adverse clause, but I have heard there have been numerous issues with Verizon honoring this clause.

I am highly disappointed with Verizon and these policies and refusal to honor their own terms and conditions. I haven't ever dealt with this kind of issues with other companies.

I have sent them proof on several occasions and was told repeatedly that I would get my money back. I am still waiting and just called again today and was given the run around. They said I have to talk to this person but they are not there so I have to call back tomorrow. Can you help with this?

I called Regency office, and was told that Kelly had quit her job. Approximately, around December 6th, 2011, I called and then asked for verification of a refund of $273.59, and was told that a supervisor would look at this problem, and call me back at my AT&T number, **. As of yet, I have not received a courtesy call from you concerning this problem. On Saturday, December 24, 2011, I talked to Jeff ** (Moline Retail Store Manager), through their number at **, he said my refund had not been issued at that time, and he called corporate, then explained that the refund, if expedited, would come to me at the early part of January 2012.

If the claim could not be expedited, then my refund would be late January or early February 2012. On Friday, January 6, 2012, Verizon has not expedited their cancellation charge, so maybe early February, I may receive this refund. As of February 2, 2012, I have not heard from Verizon about this refund as of this date!

All was well until almost a year later, we received a collection notice for $131.00. I was so surprised, because we had received no communications about any outstanding amounts due. I called Verizon to resolve the matter and it was a nightmare. I was transferred to multiple people, and no one could tell me what the charges were for. I wrote a dispute letter to the collections agency, because I still had no idea why we were being billed this amount. I assumed this was a mistake, and would be remedied as soon as someone looked into it. I received no communication, but a few months later I received a new bill from a different collection agency. I am surprised that the issue had not been resolved. I contacted Verizon again. Just like the previous times I had called, I was transferred to multiple people, and finally got a supervisor.

He rudely informed me that I had bounced two checks, and this was the reason for the bill. I told him that I had not bounced any checks, but he insisted that I had. I went to the bank and verified that I had never bounced any checks. Believing that this was a computer error, I again tried to speak to a supervisor. After being transferred multiple times, I was told that a supervisor would call me back. I never received a callback. Again, I disputed the debt and asked for copies of my billing statements. Again, I have received no response from my dispute letter other than a new bill from a new collection agency. I have been dealing with this for almost a year now.

I asked to speak with someone in upper management to report the terrible customer service, and the billing issues. I was told that they do not have a number, or access to upper management. After reviewing my statements I believe that they issued the refund in error, and then turned around and billed me for it. I actually don't have a problem with that, but to not notify me of the situation and just send the account to collections, is just unacceptable. At least now, I have some idea of what they are charging me for. I am no longer a Verizon customer and never will be again. We are actually using a different company now that has an inferior product but I refuse to be a customer of a company that would treat its customers in this way.

In December of 2011, I went into the Verizon store located Congree in Greenville, SC because my phone would not attempt to do anything but come on and do the Droid introduction before shutting off to repeat the same thing over and over again. The representative checks it to find out it was a manufacturer defect. I was then told that she was going to put in a request to have me another overnight to me. After waiting all day on the phone to arrive, the day after on Dec. 17, I called to see when it would be arriving. I was informed that FedEx was closed on the weekend and I had to wait until Monday before it would arrive.

My concern is why I wasn’t informed that it would be Monday until I got my phone instead of what I was told. I thought "overnight" means the next day. I'm sure the representative knew that FedEx was closed on the weekend, due to that’s who Verizon uses, and didn't inform me of it. It really upsets me that I had to go the whole weekend without my phone.

I just gave the $300.00 for the Bionic a few months ago. At the time I was driving down the road, I told them the model thought was the newest and best. Got online this morning and realized there was a newer model just released. I called 611 customer service and a representative told me there was no problem: he was able to catch the order and reset the upgrade eligibility. He asked if I wanted to reorder or wait and think it over. I asked if I could get the phone at a dealer I was going to drive to. He said no problem and that they could fulfill the upgrade for me there at the dealer.

I got to the dealer. They tried but couldn't do it. I called and told them the whole story again (10th or 12th time). Said they couldn't do it (get the phone at the dealer). I got mad but not abusive or profane. Stood up for my end of a verbal agreement(s) and got nowhere with them. I asked for a supervisor. A "supervisor" got on and she told me that I couldn't get an upgrade at all; last night’s offer was a onetime deal. I was not told that at the time.

So now I am stuck with a defective phone. They have tried replacing the SIM card, a phone reset wiping it clean, plus replacing the phone. None of this has worked. At this point I have conservatively put 15-20 hours of my time into resetting my phone up. Plus all the time and frustration of trying to get the problem fixed explaining the whole story 12 or more times to front line customer service reps, to tier 2 reps, and to "supervisors" (probably the guy next to them, same job description).

Now I am **. The latest "supervisor" said basically I am stuck with this defective phone until Motorola comes up with a fix (God knows when that will happen). No upgrade for my troubles or honoring previous verbal agreements (contracts) with me for upgrading my phone at a local dealer. Now I have the embarrassment of having them try and to see me argue with Verizon’s "supervisor". I want them to halt sales of the Motorola Droid Bionic until the problem is resolved. They owe me at the very least what verbally they agreed to. Plus, at this point, I want restitution for my mental anguish and emotional trauma they have put me through, not to mention all the time I put into finding out there was a problem (getting Verizon and Motorola to admit it exists).

They must stop selling these phones! Offer everyone a different phone! Free! Oh, yeah! Remember the offer to get a manager’s exception was that I pay an additional upgrade fee, full upgrade price. I just gave the $300.00 for the Bionic a few months ago. Now they want another $300 for the phone I want, the Droid Razor Maxx. We consumers get stepped on and told lies and policies that are not true! It's time to stand up. Please help.

The phone still had problems, so two days later, I called Verizon, and spoke to a tech. The tech told me other people in my area had the same problem, but that it was probably my brand new cell phone, and should trade it in for a used one. I refused, and told them to send a tech out to check the area. I was told I would receive a phone call within 24 hours, but no such call occurred. The reception is worse, and I am paying a lot of money for my service. I never had these problems with AT&T. Now I am stuck in a 2 year contract with no service.

One time because of all the clam shell phones I had had, it was suggested that I try a smart phone with a pull-out keyboard. When I received it, it was only 5/16" thick and the edges were so smooth and slippery that I could not hold it securely when not using the keyboard and could not hold it to get the keyboard out to use it. I returned the phone and was charged $35 "restocking fee." Had I known the fee would be charged, I could have kept the phone and never activated it without a charge of any sort. In addition to the large number of phones I have had, often to receive a phone hoping it would operate correctly, my "upgrade date" kept being extended. This means that I cannot get a different (working) phone model phone until 2014.

We would have a technician come to check the panel in the basement, inform us that there's nothing he/she could do as there were no more "spares" left, pass the issue to the cable department and leave. We'd wait, on average, another 10 days or two weeks to have someone come again. Sometimes he/she would be able to fix it and sometimes it would take longer. We are having to spend hours on the phone with Verizon as their transfer system is a nightmare and after weeks (sometimes a whole month) without service, we decided to change carriers.

When we contacted Verizon and informed them of our intentions (one of the lines was down at the time and the other fixed two days ago), they said that we have to pay a termination fee for each line totaling $832.75 which we are disputing and appealing.

First, the contract was renewed for a 3-year term. Verizon claims to have renewed this contract verbally which, is outrageous. You cannot unknowingly commit a company for 3 years, 5 lines with a simple yes or no over the phone without even verifying that the person giving that yes or no is the one in charge.

Second, the agreement that they're saying we're breaking calls for uninterrupted service on Verizon's part, whereas ours was not only interrupted almost on a regular basis but never properly fixed and without any indication that it would be so.

Verizon has given us some credit for the period the lines were not working but, it would never reimburse us for the time we spent on the phone with its representatives and for the loss of business incurred. We informed Verizon that we are disputing the termination fees and, request that something be done against this company which is literally robbing people and other companies alive while overlooking and ignoring its obligations. Someone has to do something.

All I had to do was to take it to a Verizon store to get the phone. However, not every store can help me because I have a prepaid plan and they do not carry the phones for those plans. I have to go to a "corporate" store. After driving 40 miles and an hour and a half waiting for them to try to figure out if the problem was with my present phone or if they could talk me into some thing with a contract, I take the cheap phone that is supposed to be the upgrade which is not anything close to the Motorola that I have.

I am informed that if I do not like the phone or if "it does not work" and I want to bring it back, there will be a "$35.00 restocking charge". Well, guess what: the damn thing does not work. Am I taking it back? No! I am going to take my money and buy a good phone online. It is such a shame there is not a good phone company in the US any more. I think all of them need to be broken up so there is some competition. Maybe it would give the people a better selection of the companies to use and I bet they would work harder to provide their customers with better service.

When I called to discuss this she said well it might take a while to catch. Now, I have been told by customer service representatives that to keep track of your minutes, just call the minutes line but it did not help and it was not up to date information. I don't want to go over my minutes, I am not working at the time and I am relying on that minute line to be current. I am just so upset with Verizon wireless right now, well I have been for a long time and I have had a lot of other problems with them.

The consumer protection the bank has installed would send back as declined. Frustrated, I finally did a check by phone. Again, plenty of money in the bank. That was declined. I had no way to purchase the phones and get service started with Verizon. My wife ended up driving to Wal-Mart to get a prepaid card to get this done. This is absolutely ridiculous. I can't use my bank to pay for their products or service. I asked for their complaint department and they said they have already submitted something. Never was I able to get the complaint department. I hope everything else goes right.

At this point I would just like to be released from the final 5 months of my contract. I have been with them over 5 years and if my phones don't, why would they put me thru this and keep taking my money? A couple years ago they took an unauthorized payment electronically and caused several overdraft fees at my bank and basically told me "tough luck" Verizon employees are unreliable liars who don't care about the customers who support their company and their jobs.

You see, my phone charger socket was corroded before because of excess charging. I dropped part of it in water but it didn't get in the back because I had a case that covered it (the rubbing alcohol touched the water seal, but only half of it turned red). It worked fine for a week, then It stopped. So I used rubbing alcohol to fix the corrosion in the socket. Let it dry, then it charged only in a certain way the charger was. But it only lasted a few days. Thus, again I had to use more rubbing alcohol. Not very happy about her.

All they can do for me as it is past their 14-day return policy is give me a like new replacement phone. I paid $199 for a new phone less than a month ago and I don't feel I should be penalized because of a faulty phone. I did some research online and I am not the only customer having these same problems with their LG Revolution phone. I have called their customer service and tech support people numerous times only to have them tell me that their hands are tied and the only thing they can do is send me a like new replacement, which is just someone else's phone that they had problems with. Now I am in a 2-year contract with no phone!

I rely on my phone 100%. I have no other means to communicate with my family. The reason I upgraded to a new phone in the first place is because I missed two calls and voicemails for job offers. I have been a paying Verizon customer for years and I do not believe their hands are tied. If Verizon can't do anything about it, they should surely be going back to the manufacturer to get this worked out for their customers.

The promotion was for free in the beginning of our sign up for two weeks but we were not told that we had to cancel it through email therefore falling in the category of advertising promotional gifts, yet failing to provide consumers with the opportunity to cancel of FioS service promotional gifts, We were billed for a total of $104.09 for the past five months. Final action to resolve this issue with Verizon resulted in making it very difficult (i.e. long delays, varied telephone numbers) for consumers to reach a customer service representative in order to address or resolve issues as to promotional gifts, services and/or billing.

When I called the billing department to dispute the charges, the representative assured me that the charges are legitimate and that the line has always been used. I told him the phone is broken and had been thrown away. It didn't charge anymore, with a new battery charger everything and explained why I opened the new line and that it was impossible the charges were legitimate. One, because I have never made calls internationally and if I had planned to I would have inquired about international plans to prevent such charges. Two, the phone has never been used until just recently. Then I spoke with a manager and was able to get half of one of the months refunded then suspended the phone which I was told is only temporary and that I would have to pay a cancellation fee to cancel the line. This month, my bill is $903. 07 with $405 in calls to Mexico and $60 in over minutes charges.

I am refusing to pay any of the charges as it is outrageous they can say it is legitimate. I have filed a police report for fraud to hunt down the phone just in case because Verizon assured me it was impossible for anyone to hack my online account to use the number or get past the security to activate a phone. I will be canceling my phone account that I have had for at least four years. I am completely and utterly distraught that a company would even allow this to happen and more disgusted that they refuse to look into the charges or refund the charges. I truly do not think that I am the only victim to this just like credit card fraud.

I cannot begin to describe how helpless they continued to make me feel and that I was just a liar and did not know what I was talking about and that I shouldn't have a problem paying the charges because the rep said it was legitimate and he cannot do anything more to help. I have also filed a complaint to the FCC. This company should not be allowed to continue its treatment of people this way. It may not seem like a big deal to some however $900 is as much as it will cost to cancel my account. So $2000 later I am free? No, I believe the company should correct their mistake and keep their customers happy. Now, they have lost a customer and every single person I tell.

You are allowed 5 per months, which is very little if you use the computer like I do. I was never told about this charge and no one in customer service will discuss it openly with me. Verizon Wireless is expensive enough without being charged a fee for being on the internet. If this is legal, then I'm living in the wrong country. I don't know of anyone being charged for using the internet. Please advise. Thank you!

Verizon has serious security flaws that their employees could obviously care less about. My identity (data) was stolen from Verizon's database and an account opened in my name without my knowledge or permission. When I contacted Verizon customer service several times, I was not just ignored. I was insulted. This is not just ID theft but a customer service nightmare, a violation of my privacy rights and a breach of contract. This is the full story.

I changed my mother's Verizon phone number (816 area code) to a 719 area code in late November because she moved from Kansas city to Colorado Springs. Her new cable provider, Centurylink (Qwest) then (somehow) added my Verizon account to her bill without my authorization! They told her that because she was on my Verizon plan, even though she does not have Verizon through Centurylink, she would get a "bundle" discount because Verizon is one of their affiliates. All she did was give them her Verizon phone number. She is 81 years old, fighting cancer and has a $10 phone on my account. But they said my Verizon bill would now be charged to her Centurylink account and the account was set-up in my name with my social security number!

When I found out, I tried to access my bill on my Verizon but the website stated that I could not pay my bill (which was due in a couple days) and had to contact Centurylink to access my billing information. Why would I have to contact a company I have never dealt with and obviously stole my identity, to pay my bill? Century link obviously stole my account from Verizon to benefit from my business with Verizon and Verizon should fix this because they let them do it!

When my mom told me what was going on, I called Verizon customer service on December 4th, talking to Esther then her supervisor Roberta (emp #xxxx). Esther was very nice but told me I had to call Centurylink to resolve an issue I never initiated so I asked for a supervisor. I was not going to call Centurylink because I never authorized the switch! Roberta wouldn't let me get a word in, calling me a liar in no uncertain terms (I have recordings of all conversations), telling me that Centurylink couldn't make the change without my authorization that I had made the switch and that I had to resolve the problem with Centurylink. I never authorized anything except a phone number change on Verizon website and it should not be my responsibility to call Centurylink, a company I have no relationship with, to fix the problem. How could my supposedly secure Verizon account, one that I cannot even access without multiple security questions, be transferred to century link without my authorization? Then Roberta calls me a liar and tells me I have to call century link to resolve the problem? I'm not a Centurylink customer! Verizon should have fixed this!

Additionally, the two HTC Droid Incredibles we bought in November 2010 were garbage. My wife had to reset hers less than a year later, losing all of her data and costing us both a lot of time in the process. Mine was on the verge of crashing, locking up regularly and slow as molasses when it did work. We went to the Verizon store and they said they would not do anything! When I asked to have our phones unlocked so we could move to another carrier (after the century link incident), Verizon told me it wasn't possible. Now, they are charging me $460 in early termination fees but they won't even unlock my phone!

My mother contacted Centurylink on December 6th, 2011 and told them to close the account in my name, initiate an the account in her name and transfer my billing back to Verizon. Once they finally did all of this, my Verizon automatic payments had been terminated and my billing address and phone number were changed to that of my mother in Colorado Springs! That was the last straw. I asked for a copy of my contract on December 5th and still have not received my contract. I cancelled my Verizon service effective December 15th, 2011 (the last day of this billing cycle) mostly because I lost faith in their ability to protect my personal information due to the security breach where my private and personal information (in Verizon care), including my social security number, was compromised by Centurylink (one of Verizon affiliates).

A security breach of this magnitude, in which an account was illegally created in my name and my identity stolen, is also a breach of contract. Verizon promised to protect my personal information when I contracted for Verizon services in November 2010 and the breach of my private information in Verizon system by Centurylink last month is a breach of contract. I have lost faith in Verizon ability to protect my data. I filed a complaint with the FCC about the security breach on December 5th and a complaint of identity theft with the Federal Trade Commission on December 23rd, 2011. I am also filing this complaint of identity theft with the Kansas City (MO) police department.

I successfully transferred all of our phone numbers to T-Mobile and my Verizon account indicated that my Verizon service had been terminated prior to 11:59 pm on 12/15/2011, before the next billing cycle. I have screenshots of my Verizon and my T-Mobile accounts clearly indicating that my Verizon account was closed and the numbers successfully transferred to t-mobile as of that date. I sent an email to Ken D, Verizon Midwest region president, but he clearly doesn't care about customers either. A woman called me claiming to be his assistant but she was just as inhospitable as Roberta! She wouldn't let me get a word in edgewise, claimed Verizon had no responsibility in the matter and asked me what she could do to make me happy. I told her she could unlock my phones like I asked back in early December and waive the early termination fee due to breach of contract having lost faith in Verizon ability to protect my sensitive data. She claimed that she could do neither. Big help!

My complaints of ID theft by Centurylink along with Verizon's inadequate security measures and their failure to protect my private information have so far gone unanswered. Verizon now wants $505 to close my account but when I tried to pay it online, the website said my balance was zero and that I could not pay over $500 online (the final bill is $507+) so I will have to pay the bill via mail then file in Platte county small claims court for breach of contract to get my early termination fees back. I have an abundance of evidence (some attached) and will successfully defend myself, so Verizon can send one of their high priced lawyers to resolve this issue in a court of law.

As far as Centurylink is concerned, they are identity thieves and obviously have no integrity. Brenda S, the Centurylink employee investigating my FCC complaint (yes, they are investigating themselves!), Lied to the FCC in her letter stating that they had done nothing wrong and tried to blame it on my 81-year old mother! I want other Verizon customers to know their personal data is not protected. I also want the public to know how Verizon treats their customers. Verizon should be ashamed of themselves for the way they treat customers and Centurylink should be charged with identity theft! I now have 4g telephones with no contract and more features than with Verizon and am saving $75 per month. With all of the no contract options available these days, nobody should commit to a 1 or 2-year contract just to save a few bucks on a phone. Once they have you hooked, you are *** out of luck if anything goes wrong because they could care less about customer satisfaction.

We're leaving on a trip and needed a working telephone to go with us. Off to the local Verizon store, but we're told there's nothing they can do for us. We'll get the replacement in the mail on Tuesday. Okay, it's Saturday now and we're boarding a flight Sunday. We need a working phone, either find us a solution (we're willing to pay, but not full retail) or we're headed across the street to Sprint. We're going to have a working phone either way to take with us.

Store manager called and she steps up LG phone, the cheapest one they have. We're told to pay the taxes on it and they'll swing the number on it. Off we go. We are feeling good that we're on working phones and still on Verizon. Come home and there's the replacement one waiting. We call and they swing the number back to the replacement. All is good, or so we think.

We call once they announced the iPhone. How do we go about this, now we ask? And we are surprised to learn that once we accepted that LG phone, we were now under a new two-year term. Mind you, we were not even into a month on that one year term contract when they changed it to two on us. When on the receipt on the LG we're informed. Okay, how do we change this? Pay a $50 fee to revert back to the old contract date and then order the new iPhone online. Once we receive the iPhone, call them back and they will convert the contract at that point, charge my account the $50 and place the iPhone in service under a new two year contract.

Okay, but to get the iPhone, I would have to pay full retail, then once the account is converted back to a one year date they can refund or credit the difference between the retail price and the two year price, $199 versus $700. I agreed to this and bought the iPhone at full retail from Verizon. I called before I activated it and was told the same the credit would come after the next billing cycle. Credit? Okay, I can deal with a credit on the account, same as getting a refund and we turn on the iPhone and swing the number on to it.

Next month, after paying my bill, I called and asked about the credit. All is good I'm told but it actually takes about two billing cycles. Hhmm, okay, I can deal with this as it's just going to be a credit on the account at this point so it makes no big difference to me just as long as they come through and issue the credit next month. Okay, another month goes by no credit. I called again and got told it is in the works, just taking longer than expected. Okay, Ill wait. I called again in a week, same line. I called again and got told something was weird and they needed to investigate why they failed to issue the credit and not to worry everything is in the notes and there should not be any problems getting this resolved but could I wait until January. Sure, I've waited this long.

Well, this week they decided that this was all wrong, everything they have been telling me. No credit is due as this was a retail purchase and they do not need to credit me or make any changes. It's all there in black and white on all the paperwork/receipts and they are standing by their policies, so no way to return the iPhone at this time, and no way to change or convert the contract. I was told to either pay the early termination fees and leave or just ride out the contract either way it would be without the $506 refund/credit.

So today, I head to Sprint. Turning off both cell lines with Verizon and porting them over to Sprint on two new iPhones. I will eBay the Droid both of them plus the iPhone 4S and all related items for the Droids car mounts, media docks, etc. I'm still losing money on this deal. But I will no longer be sending money to Verizon Wireless after today. And I'll be scheduling the Fios cancellation next week back to cable for home internet, TV and landline. Verizon will lose all my business, not another dime to any division owned or operated by anything with the Verizon logo on it.

Sincerely, Dianna ** and Peter **. Home phone is ** (not working until Verizon repairs it) OR Peter's Cell phone: *. Also, when I went to verizon.com and tried to chat about this problem, Verizon's chat was unavailable.

I explained the situation but they told me that it takes about a day to "switch" all the info, so that put me into another billing cycle with them and I owed for the full month. They also stated that if it was not paid, it would eventually go to collections and run up late fees. No help, no waiver of the fees, no discount, no nothing! I find it extremely unfair to charge customers for service they did not receive. In light of all the advertising dollars they spend trying to get people to sign up with them, I hope it was worth the $90.32 to forever tarnish my opinion of their service and reputation. Be warned!

The next morning, I called the store as soon as it opened at 9:00am. I spoke with a CSR who told me that the phone was still in the store and I explained the situation and told him that I wanted to come and pick the phone up that afternoon. I got there at two and sent my daughter in to get the phone. They refused to give it to her, so I went in the store to see what was going on. They told me (after keeping us waiting for an hour) that they would not give me the phone and that a credit had already been applied to my account. I told them that I was fine with the credit being reversed and I just wanted my phone back. They refused.

I called the customer service 1-800 number and they were not able to get the store to release the phone to me either. I have sent several e-mails and contacted the company via their 1-800 number and each time, I am given the run around. One e-mail response told me to contact the store and ask for the number to the district manager. I did this and the "store manager" refused to give me the number for the district manager until she had a chance to call him first.

This is by far the absolute worst customer service I have ever dealt with. I cannot believe that a place of business would treat anyone, most especially a new customer, in such a manner. I know that when a consumer makes a purchase, there are three days in which to cancel the order, or return the merchandise. I feel that since I contacted them within this time frame, I should be able to get my phone back. That phone had personal information in it which I had not even thought about when turning it in. Do you feel that I have any rights in this situation? I would appreciate any advice you could possibly give me. Thank you so much for taking the time to read this e-mail.

So I did the upgrade and traded my Droid Incredible for the Pantech Breakout. I specifically told him that I have pictures saved on my phone and not just on my SD card. He told me that he transferred all pictures onto my new phone. Being that I trust what he had said, I didn't think twice to check. I also went along with changing my son's number. I left the store and when I got to work to check my pictures, my pictures from 2011 Xmas with my children was not there! So you can imagine how hurt and furious I was. I went back 4 days to have them fix the problem until I was told that my Droid was completely reset and nothing was there. He kept apologizing but I told him it won't bring back my pictures.

I complained to senior sales manager Francisco ** and have had no response until 1/7/12. Today, I went to another Verizon retail store of Lincoln in Corona, CA and I talked with Erick ** and another salesman to return my cover for my phone. They told me that I would have to return it to the place where I got it from and I told them that I didn't want to go back and deal with them and I shared with them my experience. I asked them to look at my bill and was told to discover that I have 5 lines on my account which I was not aware of! They told me that I still had 2 upgrades. So in the Verizon system, I have 2 numbers just floating and no device. I paid $29.61 for sales tax on one phone and $26.79 on the other phone.

So I got scammed by Steve, thinking he was actually helping me but now I have activation fees that will be added to my bill which I have no knowledge about and does not state in my contract. I also called Verizon Wireless customer service and confirmed that I do have 5 lines. Memories of my children can't be replaced but can only make more memories so my daughter says but to have no trust in a company and an individual who you think is trying to help you, I dare not.

Erick told me he contacted his district supervisor Gary, and informed him of the situation and told me that they will look into the problem. I have never experience having someone to go that low for greed and to make a commission! I told Francisco ** that he needs to have someone who knows what they are doing. But to scam a customer is going too far!

This is a very shady business practice because when it was all said and done the cost for the $100 phone was $79.99 after the online rebate of $50 was applied and the cost of the other phone was $129.99? Only a $50 difference where it should have been a $100 difference. So here's the math: One every two discounted phone $319.99 month to month, $229.99 two-year contract price minus $50 online discount, minus $100 one every two discount for a total price of $79.99. Then the other phone $319.99 month to month, $179.99 2 year contract price, minus $50 online discount for a total price of $129.99.

So the question to Verizon and the proposition that we ended up with was being able to get the price of $129.99 minus the $100 one every two discount for a price of $29.99, which was the only logical choice. There is no way that the same phone had two different prices based on the one every two discount. I also ran the same scenario for other phones and the results were similar. Scam!

Once the baby was six weeks old, I went down to Verizon and was told, no problem, my phone would be replaced. A few days later, I received a "like new" phone. "Like new" replacement on a phone that was six weeks old. I tried to raise ** and get them to replace it with a new phone but they just kept insisting that since I didn't return it within two weeks, I wasn't entitled to a new phone, only a "like new". Let me just state I also pay ten dollars a month for insurance. That's $120 a year to have my brand new phone replaced with a used phone.

So, now my so called "like new" phone is crapping out on me. Only one speaker works. Now, I get to go down and fight with Verizon again. I have been a customer with Verizon for the better of 10 years and this is the kind of service I receive. If they don't replace this like new one speaker piece of crap, I'm going to take my service to a new carrier.

I cancelled my order with Verizon. I can supply the order number as proof. Obviously, the customer service reps don't care about customer satisfaction or they wouldn't be antagonizing them online!

I complained to Verizon's loyalty department. I explained that I had been with Verizon for about ten years and recently switched to AT&T because of a cheaper minimum data plan for my iPhone. I explained that I spoke with a Verizon customer service representative immediately prior to porting my number to AT&T and notified her of my intent to discontinuing service. The representative stated that I would receive a credit for the remaining three weeks of my plan that I had already paid for. When AT&T discontinued my service with Verizon, Verizon did not provide a credit, but instead kept my payment for the remainder of my forward paid billing cycle.

Instead of crediting my account for the three weeks of service that I had paid for, but could not use, Verizon 'scheduled' my termination for the last day of my billing cycle. This is so Verizon could get the last 18 days of payment out of me. The result, I ended up paying double for the month of January, one fee for AT&T and one fee for my terminated Verizon account.

When I addressed this concern to Verizon's customer service, they directed me to the fine print of the service agreement. I asked if I had been directed to this language at the beginning, would I have been able to cross it out or have my account terminated upon request and not at the end of the next billing cycle? The representative said no, whether or not you agree to these terms, this is what every Verizon service agreement must contain. If you do not time your cancellation perfectly on the last day of your billing cycle, Verizon will charge you for an extra month.

I will never go back to Verizon and I hope their management understands the costs associated with their unfair and deceptive billing practices.

Of course, they said it was my fault and that something was bent where the charger plugs into the phone. I still didn't see anything bent. He said I must have dropped it while it was plugged into the charger. The phone charges great with a brand new charger. I for one know positively that I didn't drop it, but what was the point of arguing. He said I could go through my insurance and pay $100 to have it replaced since I was not eligible for an upgrade until July 2012.

Now, I almost went that route but decided to try something first. I took the back off the phone and took a small screw driver and tightened the screws that were near the port. Now the phone seems to be charging normally with the charger it didn't previously work on that phone. I'm not sure how long that will last. But I have a problem with the fact that it was a refurbished phone. The phone works fine with brand new chargers. Granted, when they inspected the phone, it charged as it does with any new charger. However, they are blaming me for something that was a problem from the start.

You didn't notice this problem until after several weeks and by that time, of course they said it was my fault. Furthermore, I think $100 dollars to have this phone replaced is ridiculous. Especially, when I see better refurbished phones advertised through Verizon wireless for between $40 and $50 and the Ally is free with a new two year contract. They offer it free because they know its junk. It only received a two star rating. I don't believe they should even be allowed to sell this phone to anyone. Apparently, they were well aware of all of the problems with the LG Ally.

I am in college and home for the holidays, I need to have it before Jan. 6 to return to another state on the east coast. Now, I am very stressed out because I might not get my Christmas gift on time and my mom might have to use her money to send it to me. Also, the customer service seemed really rude and the voice message that asks what you are calling for is annoying. I feel like when we want to talk to a representative, that should be it. We don't need a ** computer to ask me dumb questions. Anyways, my phone better get here on time. Please.

Initially, it saved me a grand total of $10 a month. My bill a month ago was $295. This was two and a half times my normal bill, but thought it may be due to one time charges associated with the "free upgrades" my daughter and had gotten. When I got my bill 2 days ago for $465.00 I was spitting nails. My Verizon bill was over 3 times the total of my gas and electric bills combined! The bill is 7 pages long and you need a doctorate to decipher all the various charges, fees, taxes, add ons, surcharges, etc. Primary reason for the large bill was $300 for approximately 600 minutes in overage charges.

(1) All those years we used only a fraction of our allotted minutes why weren't we given a credit for our unused minutes (which would be in the thousands)? (2) Verizon charges 45 cents for every minute you exceed your limit. That is absolute robbery! (3) Why weren't we notified we were exceeding our limit? If Verizon was truly interested in "customer service", instead of raping their clientele, they would do this. But the FACT of the matter is they unscrupulously make too much sleazy money this way to change their way of doing business. Count me as angry, disgusted and looking at other carriers!

The day before we left on our trip, I called Verizon Global services to set up the international service part and to verify that was accurate about the land line for no charge or else we would just use Skype or Tango to communicate for free. He stated the same information was true. I just received the bill in the mail for $2586.11. I immediately called Verizon to figure out what the bill was for since in only shows roaming as the bulk of the bill. They told me it was for roaming 903 minutes.

I went over the conversation with her that I had with the other representatives and she said that was wrong and she couldn't help me. I explained if she could notice on the bill I would make one outgoing call less than a minute to the land line and they would call me back right away because what I was told was the incoming call was free. Still could not help.

I called again a week later and again couldn't help me and she talked with her supervisor. They continued to say they are legitimate calls and they can't help me and wouldn't take the time to listen to the recorded call. I don't want the whole bill credited just the incoming calls that I was told were free. Called again today talked with another supervisor Catherine X 7901. She all but blamed me for being stupid and how I should know these things.

And I should go and talk with the people that told me this. I informed her that one of them works in your department and if she would listen to the recorded conversation on November 1st, the day before we left it would show you what he said. She informed me they only keep the recordings for 30 days. Just a week ago, they wouldn't listen now they don't have them, how convenient for them. So it is my word against theirs. I will never ever trust anything that comes out of their mouths and I'm sure I will get screwed again as usual.

Verizon said they’re not saying he did that but corrosion is caused by several other things. I asked what else they are saying might cause that kind of corrosion and he refused to answer me. They are trying to say they have a 100% inspection of their phones and there is nothing ever wrong with the phones they send out. My son was having a problem charging the phone for a while and finally reported it. They are making us pay for a phone that is defective and cannot actually say what caused it other then corrosion.

I was on the phone with them for hours over a couple of months and waiting for supervisors to call me back. No one ever did. They do not care. They charged me $299.99 and refuse to re-adjust the charge, saying we sent you a phone under the warranty clause and you are responsible for the charge. No matter what. Please help.

My overall experience with them was horrible. A minus 2 stars. They refuse to reverse the charge for the phone. I am trying to just pay my phone bill and not the phone charge, and they refuse to separate the two so I can pay my phone usage and not get shut off. They have caused me so much undo stress over this. All the hours I spent trying to get help. All they keep saying is that we cannot reverse the charge because of the warranty. Evidently that’s why they put it under the warranty clause instead of through his insurance. I cannot get help from anyone at Verizon. I've been a loyal customer for many years.

I contacted Verizon customer service for assistance. After speaking with Gail, a supervisor, for more than 45 minutes, she flatly denied replacing the defective unit with a new unit, and told me I had no further recourse for satisfaction. I am filing complaints with Daniel Mead, President & CEO of Verizon Wireless, and if necessary, the local BBB, the local utilities commission, and the FCC.

Anyone who complains about being sent a refurbished phone, please stop. Let's say, you buy a $550 phone for $200 with upgrade, and you download an app that freezes your phone and eventually fries it or something along those lines. Then you call us, and we sent out a CLNR (certified like-new replacement) phone. It will be refurbished; it goes through inspection and restoration to make it like-new status. We're not going to send a brand-new $550 phone; we'll send a refurbished. And that's how it's able to be sent out at no cost.

To Bart of Glendale, AZ, here's the thing. When you have someone on your account who will have the line assumed by another party, existing customer, or new, any charges up to the date that the line is assumed by the other party will be valid since the phone is being used at that specified time under that account. If it's in the middle of a billing cycle, you'll be refunded for the remainder of the billing cycle for that line, but any charges or credits pertaining to that line previous to someone assuming the liability of the line will still be present. As well, the person is assuming liability of the line which means assuming contract if applicable, phone number, and phone, if applicable. So please do not assume that just because someone else takes over the phone number to their account, it means their charges or usage will magically be removed off your account and onto the assuming party. First off, that's unreasonable, unethical, and unfair to the person who is assuming the liability of the line.

For Rey of Kirkland, WA: In regards to your iPhone 4S order, the way we ordered those phones and still do is basically through an iconic portal which goes through specific steps and requirements to be filled out by rep or online by customer that will not let you or rep to proceed with order till they are met. It requires both email and a can-be-reached number. If you did not receive email, it means your email is not working properly to accept an email from Verizon or you provided a wrong or incorrect email. Another thing, overnight shipping was never an option with pre-ordering or iconic ordering for the iPhone 4S. And within the way we order the device, we do have the option for an apartment number or suite depending on if it's a business address or residence.

And in regards to the guy complaining about a 4G contract, 4G has no correlation with any kind of contract. Contract states "to receive your equipment at the price discussed, you will need to accept the following..." 3G service, 4G service, and back in the day, 1x service all had the same contract. Once again, contract = to get phone at discounted rate, and 3G or 4G = speed of data to phone.

-must be in a congested cell tower site

If you do not meet all of the requirements, then your speeds will not be slowed down. You can move to a tiered plan or go to a 4G phone, since this is only affecting 3G users with unlimited data plans who meet the criteria and not 4G users with unlimited data plans.

First things first, longevity with a company will not change how our systems run and how policies work, so do not throw that around, especially if you throw out. I've been with Verizon Wireless for 35 years. We've only been Verizon Communications or Verizon Wireless since June 30, 2000. Before that, it was Bell Atlantic Mobile, NYNEX Mobile Communications, AirTouch Communications, or PrimeCo Communications.

One last thing, before you throw in our face that other companies are cheaper, remember this: Cheap service isn't great, and great service isn't cheap. Thank you.

The phones were supposed to be delivered to my house on 12/08/2011. I never received them. I went to the store on 12/10/2011 and on 12/18/2011 and the "manager" told me that Verizon has sent me a check on the mail for a refund on 12/16/2011 and that the phones I had ordered were returned to the Tampa Verizon warehouse. When I asked the reason why, no explanation was given to me. I request that the money I had paid for those phones should be credited back to my credit card. The "manager" refused to do that because he said that a check was on the mail for me. I asked to give me an explanation in writing and signed by him that explain the situation and what was going on.

He refused to do that explaining himself that he does not have to, acting like nothing has happened and like they don't owe me nothing. The phones were a Xmas gift for my wife; now I don't have the money neither the phones. I explained to them that I had paid with a credit card that they should reimburse me to my original credit card and not by check, especially when it was their mistake, not mine. Again let me reiterate that throughout all this time they had never contacted me in any manner, they do have my e-mail, my home phone number and I do have two cell phones. The only way I had found out about this fiasco is because I did go in person to their office to complain to a very rude manager. I am planning to stay with Verizon as a carrier but I would not be doing any more business with that store. It’s still not resolved. I am at home still waiting for a check that "is on the mail". What a joke.

When I got the modem for the DSL, I connected it as instructed but I couldn't connect to the Internet. I called Verizon for assistance. When the representative told me that I had to take a day off from work, I decided to cancel my account with Verizon and go with Cricket. To delete my account with Verizon, I had to call and key in my information as instructed. I got a recording to stay on the line and wait for a representative. Because I could not stay on the phone waiting for the rep, I hung up and called back.

The second time I called I had to wait again. The third time I called I waited for a rep to answer after I keyed in my information. The rep didn't want to delete my account. He kept offering discounts on various services that I didn't want. I told him that as soon as I hung up, I'm going to disconnect the phone and the modem (it never worked). That's exactly what I did when I hung up and I haven't plugged in the phone since that day. Verizon continued to send correspondence which I sent back unopened or threw in the garbage.

A month later, I received another statement from Verizon saying they I owed them money. I immediately contacted Verizon and questioned them about the statement and they said collection in August. They told me they were charges that were never paid on my behalf when I closed the account back in June. I've spoken to several Verizon billing representatives about the charges and explained that I've already paid the bill from the collection agency. They assured me that there was no longer balance on my closed account. In the meantime, I've received another bill from Verizon and another bill from a new collection agency.