Verizon Wireless Reviews

Meanwhile, I am still waiting on a refund of $167.00. If you call them, it is a nightmare. You get disconnected if someone does not want to deal with you. Most of the employees I dealt with were rude and you get stuck in their automated system for hours. Worst customer service ever. I tried using their website and surprise, it is not working.

Am I not an important enough customer to have service at all times and be satisfied? All that was done was being lied to and was given the run around. Each time I call, I have to explain the situation over again and it takes time to do that. I really don't enjoy calling that much and telling the same problem over and over, so I would greatly appreciate it if my phone would be fixed and I would be credited for all my days without service and all the time I've had to waste calling.

The in-store agents could not resolve the errors and thought the phone was defective, and gave us a new LG enlighten. This phone had the same two problems; the roaming indicator flashing, and the memory card errors. I had to leave that day for a business trip. Upon my return from the trip, we went to the Verizon store and the in store agent upgraded the firmware on the phone, which resolved the roaming indicator problem, but while in the store, the memory card errors appeared to be resolved. I like LG phones, and did not want to make a rushed decision to change to a different phone model, and the errors seemed to have been resolved, so I confirmed the date I could return the phone without penalty, in case the errors returned. It was stated that the end date to the "worry free" warranty was 2/24. The memory card errors continued to occur sporadically, so I returned to the store on 2/24. During this visit, the in-store agent explained that because he put the memory card from the old phone into the new phone, there were compatibility issues. He said he did not have what he needed to copy the files from that card, and insert the one that come with the phone to see if it resolved the error, and he suggested we go home and do this to see if the problem resolved.

We did as suggested and when we inserted the LG Enlighten memory card, the phone could not read the card. We called the store to let them know we were coming back in to change the phone to a different model, and to please wait for us as it was very close to closing. While on the phone with the store, we were told we could not return the phone, because the date to return was by 2/23, and not the 2/24 we had been told. They said our only option was to call customer service. We called customer service, and the agent said all she could do was send me out a refurbished phone, and I was transferred to technical support. Technical support was unable to resolve the memory card error, and in looking through the notes, said we had 14 days from the the 17th, which is the date we were given a replacement, because the store assumed the original phone was defective. The following day, we went to a different store, to see if the customer service was any better. This store immediately told us there was nothing they could do.

The in-store agent took the memory card out and back in, and said because the error was now not appearing, it was most likely resolved. I asked to speak with a loyalty agent, and this request was accommodated. The loyalty representative said my option to return the phone was null and void on the 17th, when the store decided the first phone was defective and replaced it with a new phone. Everyone I spoke to was unwilling to address the fact the replacement new phone was defective as well, and everyone maintained there was nothing they could do, except have customer service send me a refurbished phone. While in the store, the phone had a SIM error and a registry error. Despite witnessing these errors, we were told there was nothing the store could or would do for us, and they advised we return to the original store. We returned to original store with the registry error still displaying.

Two technicians familiar with the recent days' events went to their store manager, and said the store had to take care of me and make this right. In the end, Verizon did not make this right. The right thing to do would have been to acknowledge that there is something wrong with the LG Enlighten phones, and both phones I was given were defective, and they should have happily replaced this phone with a different model of my choice. Instead, the store maintained there was no exception to their "14 day policy", and they bought the phone back for an amount close (but not exact) to what I paid for, the phone minus the rebate. To purchase a new phone for the special upgrade price, I had to add a new line to my family plan, and offset the price by cancelling the insurance on an older phone on the plan. I have since submitted two online surveys to Verizon, expressing my dissatisfaction, and have not been acknowledged.

When I went overseas for 3 months, I wanted to pay for my bill before I left the country. Verizon would not calculate my bill at that time. I guessed the amount, and paid ahead. When I was able to get internet service, I found out I owed them money. I am assuming that if I didn't pay that $5.00, it would go against my credit record. So here I am, I have to pay for the consequences of Verizon’s rules. They do not follow their own rules. Please let me know if there is anything I can do, or people I can write to.

In addition, I have their internet card. The service has been less than stellar. When the company went 4G, I had to call customer support several times. In fact, I had to call them a couple of times in a day, to get service. When I told them I was moving, they stated I had to pay a termination fee to cover the cost of the MiFi card. I was willing to do that, if it could be used as a "dangle", and purchase other internet service. The MiFi card cannot be used as a "dangle", only if there is a certain kind of internet service. So now I am stuck with a phone that I can't use since it is only good through Verizon in 50 states. American Samoa, I emphasize, American Samoa, which uses American money, has a US zip code, but does not have capabilities for Verizon.

My account is flagged to reduce my bandwidth (and others in the "5%" club) during times when a supposed congested cell tower condition exists. As I understand, the new order is to give bandwidth precedence to users who are on not on the grandfathered unlimited plan. This quote is taken directly from the Verizon Wireless website. "The highest data users, the top 5% with 3G devices on unlimited data plans, may experience managed data speeds when connected to a congested 3G cell site after reaching certain data usage levels in a bill cycle. High data users will feel the smallest possible impact."

I regularly take bandwidth speed measurements. My bandwidth on my mobile device regularly measures between 0.70-1.30 Mbps. Under the cap I am under, it now measures between 0.03 - 0.05 Mbps. Is that really the smallest possible impact or just what Verizon thinks it has to be slowed to get me to switch to the new price tiers? I was told by Angelica if I wanted the bandwidth I was previously accustomed to, I could switch to one of their new plans. Judging by the average bandwidth I use, it would only cost me $20-30/month more. Verizon Wireless reportedly has 70.8 million customers. It’s not hard to see what's up here. How many cars would Ford sell if they advertised the cars could do 150 mph, but you could only go 35 mph unless you wanted to pay more for the car.

Today, we went to the local store thinking we could go in and get help working with the phones we have. We don't need 3 phones. I work in the medical field with international patients. My number is out all over the word. People expect to be able to phone me and get an answer concerning Life and Death medical issues. I wanted to take the phone that is under contract, my daughter's phone, and upgrade the phone to a top of the line smart phone and have unlimited everything that is available, like I currently have, with my droid. I have to have my phone number moved over to this phone and then cancel the service I was using as it is not under contract, my current droid.

First, we were told that if you are a current customer, you have to call concerning any changes, the "stores are for new customers only". The sales person did call and hand the phone to my wife who was told that since we have a current phone number, we cannot have it changed to another phone. We were told that the phone my daughter was using is tied under contract to her number and that can't be changed. We told them that this isn't true because the number that was issued with the phone my daughter changed several, without our permission and the current phone number could not have been tied to the contract we agreed to when the phone was purchased. Then we were told that if I cancel the account I have for my droid, that phone number will not be available for use for 3 to 4 months.

We offered to upgrade my daughter's phone and my wife's phone to top of the line smart phones with extended plans if they could just transfer my number over to the daughter's account. Or, cancel her number and move that contact over to my phone number and then do all the upgrades. The answer was "no". I asked to speak to the phone rep's supervisor, her reply, "I don't have a supervisor". I questioned that statement and asked if she was Ms. ** and insisted that she transfer me to a supervisor. Again, she said they don't have supervisors, but she would take my name and phone number, and have someone call me in an hour. That was 7 hours ago and still no phone call.

Verizon has entered into competition with AT&T each trying to be the provider with the biggest department of "no-service". I just called and pay the $110 early termination fee to have my daughter's contract ended. I will shop this weekend with Sprint, Straight Talk, etc. I will find a new provider that might like to process my $4,000 to $5,000 dollars a year that we have paid for the past 20 years for the privilege of having access to their cell phone service.

Someone needs to take the management for Verizon to a lecture on what happened to me. They should hear about those companies from the past that got too big for their britches and changed their Department of Customer Service to the Department of No Service. They will learn that even the biggest can fall and fall hard, they do.

We activated the phones and as soon as we did, my husband’s popped up with a software update so he installed it. We installed mine the next morning. His phone would no longer connect to our wireless at home so he called Verizon tech dept and they did a master reset, still nothing helped. My phone decided in the middle of a business call that the speaker phone no longer worked. The person I was speaking with could hear me but all I heard was dead silence. Then when they tried calling me back my phone sounded like a bad radio station that was losing signal. It would play the default ringtone for a second then vibrate then play the ringtone again (which sounded like a toy with the batteries dying) then vibrate again.

So we called Verizon to tell them that both of our brand new phones were messing up. They in return wanted use to pay $600 to have them send us two new phones. We don’t just keep extra money like that available. Not to mention, they take your money right away but it could take 10-14 days for them to return it to you. We only had the phones for 24 hrs before they started messing up. Why should we have to pay anything or settle for anything less than what we already paid for? Even though we are within the 14 day period of returning the phones with no penalties, they are still finding ways to penalize us.

I do not understand why the customer service people, the stores and online sales cannot all work together. They are all Verizon so why can't the customer service people send two new phones to the store for me to pick up and I will be more than happy to give them back the piece of crap phones they sent me. I have no reason to keep two phones that don’t work correctly. Unfortunately though, it does not work that way, every department is different. It is one giant company. Can you really not figure out a better way to handle problems like these? Come on, it is not rocket science. Maintain your inventory and it should not matter where the phone comes from. Get your stuff together Verizon because people really are getting sick of your incompetence.

I then said no I didn't get your e-mails, let me talk to a supervisor. The supervisor got onto the phone and informed me they didn't have my e-mail address but I could go to the Helena Store and look at the pictures. She also said you had to have been the one who damaged the phone maybe it was after the store saw it. I said I have been a great customer, you're going to call me a liar? She again responded that the phone was damaged before I sent it and I would have to pay for it in full. I said fine, disconnect my two phones and my internet. She said ok and transferred me to another person. This was the person who disconnects Loyal something. This man asked me the problem.

I told him the story and then he stated I don't know why they said that from the looks of your account, the phone is missing. What? So now they have to contact the warehouse and find out where the phone went, so now its starting all over. Oh, but this isn't the end. Within 5 minutes, I received a call from Irvine CA and its Verizon asking if I would like to pay my bill in full for $710.00 and if I would like to use a credit card. I then said you guys have some problems and should communicate and read your notes. She said ok, well, I will look at the notes and put this bill on hold after I told her the whole story once again.

My boyfriend and I are on the same phone plan. He misplaced his phone in the end of August. I called Verizon to report it lost/stolen, but I refused to suspend it yet because I wanted to take another thorough look around the house before doing so. I called back a week later and suspended it for 90 days along with my own phone because I lost my job that day. While on the phone with Customer Service, the rep reassured me that I would receive a notice before my phones turn back on. Because I lost my job and the phones were suspended, there was no point in "connecting" my boyfriend's number to a new phone yet, because they weren't usable. I also found out that the phone was actually stolen, not lost, and had been being used. Great.

Come the end of December and beginning of January, I'm wondering where my notification is about my phones; and I came to find out that my phones had been turned back on earlier in the month. And this person who stole the phone was able to use it. When I called in to complain and get the situation figured out, I talked to a Derek. He told me that there was no notification that was sent and that it came on automatically. I was told that the charges on my account, which were about $300 at this point, were not because of the usage by the thief but because of the fees for turning the phones back on and a charge for a month ahead of my bill.

Even though I explained to him that I was assured I'd receive a notice and had I gotten it, I would have called in again and used my last interval of the 90-day turnoff for the year; meaning, I would have no charges. He then told me there was nothing he could do and that he could not take the charges off but that when I do get my phone turned back on next time, these exact charges would be applied. So, he's waived them for the next time and I'd only have to pay the reconnection fee and bill once.

He also told me that because I'm still on the job search, I'd be able to pay this off at my leisure and that he'd call me once a month to make sure we're still on track. Awesome, I thought. I'm kind of rolling over, but at least I have some time. So I suspended the phones again.

Well, it was not 2 weeks later when I began receiving calls from Verizon threatening me to be sent to collections. And somehow my bill went up another $125, making it about $425 (for being lied to). I immediately called Customer Service again. I told the guy my situation, and I asked how in the ** could this happen? He said there was a "glitch" in the system and somehow the stolen phone, and only the stolen phone, was turned back on on the day after it was suspended last time. **?! So he turned it back off again and credits me $125. OK, fine.

I'm pretty ** off at this point. So after stewing a couple of days, I realized that I should not be responsible for paying for something I was lied to about; it's not my bad, it's the companies. I called back Customer Service. This time I get Carl. I explained my whole situation. He put me on hold many times for over an hour and said he's talking over everything with his supervisor. Finally, he came back and said that he and his supervisor can't do anything and that this needed to go to the fraud department because of the stolen phone. OK, I think. The charges made by the stolen phone are taken care of, but whatever they think will work. This was on Valentine's day.

Carl also said the process with fraud will take 10 days and that he'd personally call me back on the 24th around 2:00 pm central time "give or take half an hour due to possible long calls." He'd let me know if it was accepted or rejected. I expressed my concern to him about the 10 days, because I'd been getting collection threat calls and I didn't want to be sent there for this. He assured me that my account would be frozen until the 24th when he called. I even expressed my fear, because I'd gotten promises like this from reps before that fell through. But he said it was taken care of.

Yesterday, 2/20/12, I received another call from Verizon. It was the financial department expecting a payment and threatening collection again. I told the lady that there should have been a freeze on my account because I am disputing charges. She put a freeze on it for me, because there was not one before. So I asked to be transferred to Customer Service again. I spoke with Victoria.

We went through all the explanations again, and she looked deeper into their notes and found out that Derek, the guy who told me I could pay at my leisure, actually has no authority over that. It's something you have to set up as a payment plan with financial services. Hmm. Then also that he'd have no authority to waive the second charge he'd also promised me. Hmm. And to top it all off, there was no glitch in the system, but indeed Derek had turned my phone back on himself a couple minutes after it was suspended. Wow. Also, as I had suspected, there was nothing the fraud department could do because they'd already given me a credit for what the stolen phone was used for.

I was told that because I didn't turn off my phone the day I reported it stolen back in the end of August, it wasn't considered stolen until I turned the phones off for the second time in January. I call it bull. And I was told more than once by others in customer service that this was clearly stolen. I invite anyone in the company to compare calls made in June and before to of those made after on that line. I have been told that I am expected to pay for what I owe. I am not going to pay to be lied to by three different people.

I refuse to pay the salary of those who deceive and take advantage of people. I am not going to support these people whether the situation is that they are trained to tell people anything they want to hear until they are asking for their money back, or if those people simply don't care about their job and the people and their wallets who they affect. Someone needs to take responsibility for the actions of their employees and exercise the customer service common sense and courtesy that we, as customers, all deserve.

I stayed at home on Friday, waiting for the Fed Ex delivery. It didn't come. I stayed home again on Monday and it didn't show again. I was pretty upset, having wasted the bookends of the weekend for nothing and not getting the Tab my wife thought I would be enjoying. She called Verizon on Tuesday, and a representative told her that they were now on back order. On Friday, Feb. 17th, I called several Verizon stores and they all told me that they had these tabs in store and also that they knew nothing about this free tab giveaway, but then again, what happens between the phones sales and the store sales are two different animals. Makes sense to me, so I was okay with that.

Move forward to Feb. 20, still no FedEx delivery. I called Verizon to check status and this is what they tell me: there was no order for a free Tab ever in place for my wife. Subsequently, the person that said the order was on back order, according to a supervisor, must have not looked up the order, because there was no order. That representative just made up the back order story to get my wife off the phone. The supervisor had no explanation for either the false order or the false back order, just, "I don't know what to say" and "I can sell you a new one if you like".

I had read a plethora of Verizon Customer Service horror stories while searching for the back order status and now I know why. You must be a moron to be hired by Verizon and work in customer service/sales. With the exception of the girl that gave me the bad news today, she was not a moron, or rude, or unhelpful, but the supervisor Matt was totally useless.

Since Verizon always billed in advance, I thought that they'd finally corrected my account, however, the next set of bills had a different (bogus) account number, and stated the balance due for $167.57, but this made no sense. I never had service during any of that time. And what is that account number? They never provided any of these services to me in those weeks in April , or for the months of May and June! In fact, I even sent them their own Verizon documentation to prove that they are incorrect. I sent them 17 Verizon attachments! Their own confirmation numbers and emails that were sent to my BlackBerry, even my Cablevision bill, showing an install date, and service dates, proving that I didn't even have Verizon equipment or wiring in my home anymore. You cant have 2 providers at the same time! Verizon equipment/wiring must be removed, prior to Cablevision installation. This is per both companies' equipment's rules! Still, they have continued to bill me, even harassing me, retaining 3 collection agencies to harass/bully me daily via phone threats to my cell/home phone, and threatening letters. I even contacted the CEO of Verizon, Lowell Mcadam, but even he and his team continue to insist I owe $167.57, despite the obvious. Now, please note, that throughout this entire 8 months, I have called Verizon offices and tech support over 46 times, and emailed over 53 times.

Mail fraud is a crime in which the perpetrator develops a scheme, using the mails, to defraud another of money or property. However, Verizon and their 3 hired collection agencies they hired: (North Shore, EOS/CCA, CBE Group) used the mail to knowingly send bogus bills to me, for $167.57. They also used the mail to send threatening letters. Knowingly, they knew they didn't provide those services to me. They confirmed the dates of cancellation to me, via the confirmation number, per Ms. **, their employee. They also sent me confirmation emails every time I called in, complaining that I had no service. I sent all of these back to them, including my Cablevision bill, which proves that I didn't even have their wiring/equipment in my home anymore. I had Cablevision's wiring/their services, and that is who I was paying!

Extortion is the use, or the express or implicit threat of the use, of violence or other criminal means to cause harm to person, reputation, or property, as a means to obtain property from someone else, with his consent. Now, please note that Verizon (along with their 3 hired collection agencies they hired) harassed me daily, bullying me, insisting that I owed $167.57. They called on my cellphone, on my land line, and they sent threatening letters I do not see any difference between extortion and what they did to me daily. They were trying to force me to give them money. They were trying to ruin my reputation. They were bullying me. They were harassing me. And this was all over money I never owed them. Extortion is a crime. They billed me for $244.04. They billed me for past due charges, but those charges were for the dates that I have lost service. I called, and I refused to pay, and I was assured that I would be credited that amount (by Ms. ** and others. This is in their notes, and has been verified by Ms. **. This credit/credit adjustment/correction/cancellation was not done correctly by Verizon (they only credited me for loss of service for 2 days, April 19-20, another Verizon error). I received another bill, dated 5/7, for services on May 9-May 24? This bill states that I owe $167.57?

In addition to using 2 account numbers, they had the wrong address, they misspelled my name, they even called me by an entirely different name. How do I even know this is my bill? 3 years ago, they disconnected my land line in error, because they erred in forgetting to place a long distance plan on my line. Their security team saw overseas calls and disconnected my service, with no notice! Imagine my shock when I picked up my phone to call my daughter overseas, and the phone was dead. The Verizon employees I spoke to were heartless, and couldn't care less that I could not reach my child.-They told me callously, that I had to wait 3 days (best customer solutions) then, the icing on that fiasco cake, was that they billed me almost $800.00 for those overseas calls, because they had not put the international (rate) plan on my line. This took one year to clear up.

As you might imagine, after calling and emailing 100 times, my tone naturally became really sarcastic and nasty, and now, Verizon is ignoring me, rather than taking the time to respond to me. They have blocked me from Twitter. Verizon has blocked from me emails, and they have blocked me from their websites. The bottom line is I did not have any phone/TV/internet service from anyone from the period of April 16 to May 7th. And on may 7th, it was Cablevision service that I had! This is crystal clear, and all of the proof has already been provided to them 4 times repeatedly, which was totally unnecessary, if Verizon had done their jobs correctly in the first place. They own these documents. They are the ones who sent them to me in the first place! That is why I have them in my possession! I also sent them my dated Cablevision bill. All of these documents prove that I do not owe them any money. However, this fiasco has dragged on for almost one year now. I want and deserve compensation. Last year, they made me take off from work to wait for a service call (to restore service, for the service I lost, which was never restored), they not only never showed up to, but after they insisted that I take off from work to be at home all day, they cancelled that visit that morning, with no prior notice! I lost a day's wage! So, in addition to the following, these need to be resolved immediately.

I want a mailed apology letter from Verizon stating that Verizon has been completely wrong on all counts, and that I owe them nothing. I want Verizon to contact the 3 collection agencies, and dismiss them immediately in writing, and I want copies of those 3 letters, so that if I ever have any problems with my credit, with any credit reporting agencies, I have proof! I want all of my phone numbers removed from all of their database immediately. I don't want to ever receive another phone call from Verizon ever again.

In addition to those 3 items above, I also want and deserve reimbursement of my day of lost wages ($380). Stress is a migraine trigger, and as you might imagine from reading this nightmare, Verizon has cost me much in migraine medication. I just visited my neurologist last week, and he is not covered by my insurance ($250.00) and my migraine medication (Zomig) is $187.50. I just paid this this week. Verizon owes me $817.50.

My cellular phone bill has been raised by fees that are within Verizon Wireless’ control without notification to me. The price change has triggered material adverse cause to my finances and I requested the signed 2-year agreement to be cancelled immediately without early termination fees. According to the Verizon Customer Agreement, “A change to your plan or this agreement has a material adverse effect on you; you can cancel the line of service that has been affected within 60 days of receiving the notice with no early termination fee.”

My request of service cancellation without early termination fees has been declined and ignored at least 3 times talking with the representatives on the phone for hours. My written cancellation request letter, one was sent via mail and the other one faxed in to the Verizon Wireless correspondence team, has never produced any results nor explanations either. Verizon Wireless is breaching and dishonoring their own customer agreement.

It cost me $160.00 for a phone that doesn't work, and do you think that's normal? I went back to Motorola, and bought a replacement phone for my phone that had the broken glass. That cost me $65.00. Where's the justice here? If I don't get good results from this problem, I'm going to tell all my friends and my entire family to stop dealing with Verizon Wireless.

On a monthly basis, I called Verizon that I was being charged for this and of course was told they would take care of the problem but only after I paid my bill, including this additional amount. Although I kept complaining, sometimes spending hours on the phone, never was I credited for this extra line. I was lied to multiple times and several times to get me to shut up. They placed my line on hold, never even informing me that by placing the line on hold, that they extended my contract. I have complained, both verbally and per their site and never have received a response.

Month by month this continued and call after call were made, I even went down to the store I purchased the item from and was only told that the manager no longer worked there. It is important to know that prior to this incident, I had always been happy with their service. Finally in November, I was credited with an early discontinue fee but not the amount that I had been paying month to month, which depending on which customer service rep was anywhere from $400 to $600. In January, finally after hours upon hours of calling, now on a daily to weekly basis, I received $400. I expressed that this didn't cover my true expenses and time that it took to resolve this issue and expressed my disappointment.

I had told the reps many times that I wanted to purchase an iPad for my son but was not going to add yet another service without this being taken care of. Apparently the rep read this and stated that they would not only upgrade my phone to an iPhone (I was due for an upgrade anyway) and would also send me an iPad but that they were "out of stock", meaning that they had exceeded their allowed "freebies". I have continued to call, I even decided to pay for the upgrade of my phone, only to find out that I couldn't charge this upgrade to my phone service as iPhone wouldn't allow it. In other words, because my payment history reflected these issues with being overcharged and it looked like I ran a month behind, iPhone would not allow me to charge it to my account.

Now as I had previously happen with the overcharging, no one has any "notes" reflecting what I have been promised. I am furious. I have spent 4-6 hours a day dealing with this issue and do feel that I should receive what I have been promised. The problems that I have tolerated were their mistake and I was held hostage with no recourse than to pay the amount they said I was due. I loved Verizon and encouraged my entire family, which is quite large, to join Verizon when my brother became ill. Now I'm more than disappointed. I am now looking at different services and probably will have issues getting service due to the notes in my "file" and my records looking like I was a "slow pay".

I'm at a loss at what to do at this point, one second I get sent to customer support, another will transfer me to financial services and if you ask to talk to a supervisor, it never happens. Either you are disconnected or put on permanent hold, never getting to talk to anyone. Had this issue been taken care of in a timely manner and people had been truthful with me, promises not made that they could not or would not do, I wouldn't have been upset but this hasn't been an issue. The excuses made were ridiculous, clear to “I didn't pay enough for the product" to begin with to the service being put on hold, extending my contract without my knowledge. All I want is what I have been promised. I need guidance on how to make this happen.

As I said, I used to love Verizon, they had the best customer service and service available, unfortunately, this is no longer true. Heck, they used to call me and let me know if my plan wasn't appropriate and I was paying too much. What happened to this type of service. All I want is the iPhone and iPad that I have been promised for all I have tolerated in close to a year of time, frustration and lies. I would appreciate any help because I have gotten nowhere going through the process that I have been told to do!

I called Regency office and was told that Kelly had quit her job. Approximately around December 6th, 2011, I called and then asked for verification of a refund of $273.59, and was told that a supervisor would look at this problem and call me back at my AT&T number **. As of yet, I have not received a courtesy call from you concerning this problem. On Saturday, December 24, 2011, I talked to Jeff ** (Moline retail store manager), through their number at **. He said my refund had not been issued at that time and he called corporate, then explained that the refund, if expedited, would come to me at the early part of January 2012.

If the claim could not be expedited, then my refund would be late January or early February 2012. On Friday, January 6, 2012, Verizon has not expedited their cancellation charge, so maybe early February I may receive this refund. As of February 2, 2012, I have not heard from Verizon about this refund as of this date! Well, finally on January 26, 2012 I received a partial check at the amount of $250.76 of what Verizon said would be refunded in full. As a customer of theirs for over 10 years, Verizon owes me $22.83. Why they kept this amount? It was not the agreement.

Well, I hate the iPhone 4, called Verizon back again about the exchange and was told to go to the store and pick a new phone. I got to the store and was told there would be a $35 restocking fee. I called Verizon back again to inform them that I was never told about the restocking fee and got a supervisor's approval to have it waived. I was told once again to go back to a store and get a new phone. I went back to the store again, returned my iPhone 4, and was told they couldn't give me a new phone because I was too far away from my upgrade date and would have to do it through customer service.

Now I'm left without a phone, no one at Verizon has enough guts to stand up and solve this issue. You have to repeat your story 5,000 times to 5,000 different people because every time you call, the person you spoke to before is non-existent. What an incompetent company.

I was charged another $688 for my second RAZR Maxx. I noticed another stuck bright green pixel on this 2nd phone's display after receiving it. I called Verizon at *611 to get this sorted out. I was told to immediately take the phone with its prepaid return shipping label to the post office for return. I would receive a replacement phone by next Tuesday 2/7/2012.

Turns out that Verizon rep lied since the system automatically creates a "security lock" on any customer account who is shipped and returns 2 defective phones within a certain time period. I was never told about this or else I would have held onto the 2nd phone until everything processed for the return on the first bad phone. So basically, I have $1,300+ in charges from Verizon on my credit card for 2 defective RAZR Maxx's and no new cellphone in hand. To top it off, Verizon thinks they don't have to refund my credit card for the next 60 days for their screw ups and I might be out of my 14-day new equipment satisfaction guarantee by the time they get their act together and process my phone returns.

Do not buy a new phone from Verizon wireless unless you are in a retail store. Inspect the screen of the new phone for flaws in person before you buy. Verizon is exploiting the slow mail-order returns process to hold on to customer money and send out sub-par products so that the customer won't notice before their 14-days of return period are up! Don't trust anything Verizon says or does. Even Verizon *611 agents lie to customers without repercussions.

I have two lines at Verizon and while I ported one line out, I just wanted to cancel the other line effective today. I haven't found anything in their terms and conditions that cancellation requests will not be completed until the end of the billing cycle. I even read a response to a customer thread on Verizon's own community pages by a VZW employee stating that line cancellations not related to a porting request would be honored as an on demand cancellation, but the customer service rep I spoke to said otherwise.

Also, due to recent changes to their fees, I am technically able to cancel without penalty. I am still in contract, but I didn't mind paying the ETF because of the materially adverse clause, but I have heard there have been numerous issues with Verizon honoring this clause.

I am highly disappointed with Verizon and these policies and refusal to honor their own terms and conditions. I haven't ever dealt with this kind of issues with other companies.

I have sent them proof on several occasions and was told repeatedly that I would get my money back. I am still waiting and just called again today and was given the run around. They said I have to talk to this person but they are not there so I have to call back tomorrow. Can you help with this?

I called Regency office, and was told that Kelly had quit her job. Approximately, around December 6th, 2011, I called and then asked for verification of a refund of $273.59, and was told that a supervisor would look at this problem, and call me back at my AT&T number, **. As of yet, I have not received a courtesy call from you concerning this problem. On Saturday, December 24, 2011, I talked to Jeff ** (Moline Retail Store Manager), through their number at **, he said my refund had not been issued at that time, and he called corporate, then explained that the refund, if expedited, would come to me at the early part of January 2012.

If the claim could not be expedited, then my refund would be late January or early February 2012. On Friday, January 6, 2012, Verizon has not expedited their cancellation charge, so maybe early February, I may receive this refund. As of February 2, 2012, I have not heard from Verizon about this refund as of this date!

All was well until almost a year later, we received a collection notice for $131.00. I was so surprised, because we had received no communications about any outstanding amounts due. I called Verizon to resolve the matter and it was a nightmare. I was transferred to multiple people, and no one could tell me what the charges were for. I wrote a dispute letter to the collections agency, because I still had no idea why we were being billed this amount. I assumed this was a mistake, and would be remedied as soon as someone looked into it. I received no communication, but a few months later I received a new bill from a different collection agency. I am surprised that the issue had not been resolved. I contacted Verizon again. Just like the previous times I had called, I was transferred to multiple people, and finally got a supervisor.

He rudely informed me that I had bounced two checks, and this was the reason for the bill. I told him that I had not bounced any checks, but he insisted that I had. I went to the bank and verified that I had never bounced any checks. Believing that this was a computer error, I again tried to speak to a supervisor. After being transferred multiple times, I was told that a supervisor would call me back. I never received a callback. Again, I disputed the debt and asked for copies of my billing statements. Again, I have received no response from my dispute letter other than a new bill from a new collection agency. I have been dealing with this for almost a year now.

I asked to speak with someone in upper management to report the terrible customer service, and the billing issues. I was told that they do not have a number, or access to upper management. After reviewing my statements I believe that they issued the refund in error, and then turned around and billed me for it. I actually don't have a problem with that, but to not notify me of the situation and just send the account to collections, is just unacceptable. At least now, I have some idea of what they are charging me for. I am no longer a Verizon customer and never will be again. We are actually using a different company now that has an inferior product but I refuse to be a customer of a company that would treat its customers in this way.

In December of 2011, I went into the Verizon store located Congree in Greenville, SC because my phone would not attempt to do anything but come on and do the Droid introduction before shutting off to repeat the same thing over and over again. The representative checks it to find out it was a manufacturer defect. I was then told that she was going to put in a request to have me another overnight to me. After waiting all day on the phone to arrive, the day after on Dec. 17, I called to see when it would be arriving. I was informed that FedEx was closed on the weekend and I had to wait until Monday before it would arrive.

My concern is why I wasn’t informed that it would be Monday until I got my phone instead of what I was told. I thought "overnight" means the next day. I'm sure the representative knew that FedEx was closed on the weekend, due to that’s who Verizon uses, and didn't inform me of it. It really upsets me that I had to go the whole weekend without my phone.

I just gave the $300.00 for the Bionic a few months ago. At the time I was driving down the road, I told them the model thought was the newest and best. Got online this morning and realized there was a newer model just released. I called 611 customer service and a representative told me there was no problem: he was able to catch the order and reset the upgrade eligibility. He asked if I wanted to reorder or wait and think it over. I asked if I could get the phone at a dealer I was going to drive to. He said no problem and that they could fulfill the upgrade for me there at the dealer.

I got to the dealer. They tried but couldn't do it. I called and told them the whole story again (10th or 12th time). Said they couldn't do it (get the phone at the dealer). I got mad but not abusive or profane. Stood up for my end of a verbal agreement(s) and got nowhere with them. I asked for a supervisor. A "supervisor" got on and she told me that I couldn't get an upgrade at all; last night’s offer was a onetime deal. I was not told that at the time.

So now I am stuck with a defective phone. They have tried replacing the SIM card, a phone reset wiping it clean, plus replacing the phone. None of this has worked. At this point I have conservatively put 15-20 hours of my time into resetting my phone up. Plus all the time and frustration of trying to get the problem fixed explaining the whole story 12 or more times to front line customer service reps, to tier 2 reps, and to "supervisors" (probably the guy next to them, same job description).

Now I am **. The latest "supervisor" said basically I am stuck with this defective phone until Motorola comes up with a fix (God knows when that will happen). No upgrade for my troubles or honoring previous verbal agreements (contracts) with me for upgrading my phone at a local dealer. Now I have the embarrassment of having them try and to see me argue with Verizon’s "supervisor". I want them to halt sales of the Motorola Droid Bionic until the problem is resolved. They owe me at the very least what verbally they agreed to. Plus, at this point, I want restitution for my mental anguish and emotional trauma they have put me through, not to mention all the time I put into finding out there was a problem (getting Verizon and Motorola to admit it exists).

They must stop selling these phones! Offer everyone a different phone! Free! Oh, yeah! Remember the offer to get a manager’s exception was that I pay an additional upgrade fee, full upgrade price. I just gave the $300.00 for the Bionic a few months ago. Now they want another $300 for the phone I want, the Droid Razor Maxx. We consumers get stepped on and told lies and policies that are not true! It's time to stand up. Please help.

The phone still had problems, so two days later, I called Verizon, and spoke to a tech. The tech told me other people in my area had the same problem, but that it was probably my brand new cell phone, and should trade it in for a used one. I refused, and told them to send a tech out to check the area. I was told I would receive a phone call within 24 hours, but no such call occurred. The reception is worse, and I am paying a lot of money for my service. I never had these problems with AT&T. Now I am stuck in a 2 year contract with no service.

One time because of all the clam shell phones I had had, it was suggested that I try a smart phone with a pull-out keyboard. When I received it, it was only 5/16" thick and the edges were so smooth and slippery that I could not hold it securely when not using the keyboard and could not hold it to get the keyboard out to use it. I returned the phone and was charged $35 "restocking fee." Had I known the fee would be charged, I could have kept the phone and never activated it without a charge of any sort. In addition to the large number of phones I have had, often to receive a phone hoping it would operate correctly, my "upgrade date" kept being extended. This means that I cannot get a different (working) phone model phone until 2014.

We would have a technician come to check the panel in the basement, inform us that there's nothing he/she could do as there were no more "spares" left, pass the issue to the cable department and leave. We'd wait, on average, another 10 days or two weeks to have someone come again. Sometimes he/she would be able to fix it and sometimes it would take longer. We are having to spend hours on the phone with Verizon as their transfer system is a nightmare and after weeks (sometimes a whole month) without service, we decided to change carriers.

When we contacted Verizon and informed them of our intentions (one of the lines was down at the time and the other fixed two days ago), they said that we have to pay a termination fee for each line totaling $832.75 which we are disputing and appealing.

First, the contract was renewed for a 3-year term. Verizon claims to have renewed this contract verbally which, is outrageous. You cannot unknowingly commit a company for 3 years, 5 lines with a simple yes or no over the phone without even verifying that the person giving that yes or no is the one in charge.

Second, the agreement that they're saying we're breaking calls for uninterrupted service on Verizon's part, whereas ours was not only interrupted almost on a regular basis but never properly fixed and without any indication that it would be so.

Verizon has given us some credit for the period the lines were not working but, it would never reimburse us for the time we spent on the phone with its representatives and for the loss of business incurred. We informed Verizon that we are disputing the termination fees and, request that something be done against this company which is literally robbing people and other companies alive while overlooking and ignoring its obligations. Someone has to do something.

All I had to do was to take it to a Verizon store to get the phone. However, not every store can help me because I have a prepaid plan and they do not carry the phones for those plans. I have to go to a "corporate" store. After driving 40 miles and an hour and a half waiting for them to try to figure out if the problem was with my present phone or if they could talk me into some thing with a contract, I take the cheap phone that is supposed to be the upgrade which is not anything close to the Motorola that I have.

I am informed that if I do not like the phone or if "it does not work" and I want to bring it back, there will be a "$35.00 restocking charge". Well, guess what: the damn thing does not work. Am I taking it back? No! I am going to take my money and buy a good phone online. It is such a shame there is not a good phone company in the US any more. I think all of them need to be broken up so there is some competition. Maybe it would give the people a better selection of the companies to use and I bet they would work harder to provide their customers with better service.

When I called to discuss this she said well it might take a while to catch. Now, I have been told by customer service representatives that to keep track of your minutes, just call the minutes line but it did not help and it was not up to date information. I don't want to go over my minutes, I am not working at the time and I am relying on that minute line to be current. I am just so upset with Verizon wireless right now, well I have been for a long time and I have had a lot of other problems with them.

The consumer protection the bank has installed would send back as declined. Frustrated, I finally did a check by phone. Again, plenty of money in the bank. That was declined. I had no way to purchase the phones and get service started with Verizon. My wife ended up driving to Wal-Mart to get a prepaid card to get this done. This is absolutely ridiculous. I can't use my bank to pay for their products or service. I asked for their complaint department and they said they have already submitted something. Never was I able to get the complaint department. I hope everything else goes right.

At this point I would just like to be released from the final 5 months of my contract. I have been with them over 5 years and if my phones don't, why would they put me thru this and keep taking my money? A couple years ago they took an unauthorized payment electronically and caused several overdraft fees at my bank and basically told me "tough luck" Verizon employees are unreliable liars who don't care about the customers who support their company and their jobs.

You see, my phone charger socket was corroded before because of excess charging. I dropped part of it in water but it didn't get in the back because I had a case that covered it (the rubbing alcohol touched the water seal, but only half of it turned red). It worked fine for a week, then It stopped. So I used rubbing alcohol to fix the corrosion in the socket. Let it dry, then it charged only in a certain way the charger was. But it only lasted a few days. Thus, again I had to use more rubbing alcohol. Not very happy about her.

All they can do for me as it is past their 14-day return policy is give me a like new replacement phone. I paid $199 for a new phone less than a month ago and I don't feel I should be penalized because of a faulty phone. I did some research online and I am not the only customer having these same problems with their LG Revolution phone. I have called their customer service and tech support people numerous times only to have them tell me that their hands are tied and the only thing they can do is send me a like new replacement, which is just someone else's phone that they had problems with. Now I am in a 2-year contract with no phone!

I rely on my phone 100%. I have no other means to communicate with my family. The reason I upgraded to a new phone in the first place is because I missed two calls and voicemails for job offers. I have been a paying Verizon customer for years and I do not believe their hands are tied. If Verizon can't do anything about it, they should surely be going back to the manufacturer to get this worked out for their customers.

The promotion was for free in the beginning of our sign up for two weeks but we were not told that we had to cancel it through email therefore falling in the category of advertising promotional gifts, yet failing to provide consumers with the opportunity to cancel of FioS service promotional gifts, We were billed for a total of $104.09 for the past five months. Final action to resolve this issue with Verizon resulted in making it very difficult (i.e. long delays, varied telephone numbers) for consumers to reach a customer service representative in order to address or resolve issues as to promotional gifts, services and/or billing.

When I called the billing department to dispute the charges, the representative assured me that the charges are legitimate and that the line has always been used. I told him the phone is broken and had been thrown away. It didn't charge anymore, with a new battery charger everything and explained why I opened the new line and that it was impossible the charges were legitimate. One, because I have never made calls internationally and if I had planned to I would have inquired about international plans to prevent such charges. Two, the phone has never been used until just recently. Then I spoke with a manager and was able to get half of one of the months refunded then suspended the phone which I was told is only temporary and that I would have to pay a cancellation fee to cancel the line. This month, my bill is $903. 07 with $405 in calls to Mexico and $60 in over minutes charges.

I am refusing to pay any of the charges as it is outrageous they can say it is legitimate. I have filed a police report for fraud to hunt down the phone just in case because Verizon assured me it was impossible for anyone to hack my online account to use the number or get past the security to activate a phone. I will be canceling my phone account that I have had for at least four years. I am completely and utterly distraught that a company would even allow this to happen and more disgusted that they refuse to look into the charges or refund the charges. I truly do not think that I am the only victim to this just like credit card fraud.

I cannot begin to describe how helpless they continued to make me feel and that I was just a liar and did not know what I was talking about and that I shouldn't have a problem paying the charges because the rep said it was legitimate and he cannot do anything more to help. I have also filed a complaint to the FCC. This company should not be allowed to continue its treatment of people this way. It may not seem like a big deal to some however $900 is as much as it will cost to cancel my account. So $2000 later I am free? No, I believe the company should correct their mistake and keep their customers happy. Now, they have lost a customer and every single person I tell.

You are allowed 5 per months, which is very little if you use the computer like I do. I was never told about this charge and no one in customer service will discuss it openly with me. Verizon Wireless is expensive enough without being charged a fee for being on the internet. If this is legal, then I'm living in the wrong country. I don't know of anyone being charged for using the internet. Please advise. Thank you!

Verizon has serious security flaws that their employees could obviously care less about. My identity (data) was stolen from Verizon's database and an account opened in my name without my knowledge or permission. When I contacted Verizon customer service several times, I was not just ignored. I was insulted. This is not just ID theft but a customer service nightmare, a violation of my privacy rights and a breach of contract. This is the full story.

I changed my mother's Verizon phone number (816 area code) to a 719 area code in late November because she moved from Kansas city to Colorado Springs. Her new cable provider, Centurylink (Qwest) then (somehow) added my Verizon account to her bill without my authorization! They told her that because she was on my Verizon plan, even though she does not have Verizon through Centurylink, she would get a "bundle" discount because Verizon is one of their affiliates. All she did was give them her Verizon phone number. She is 81 years old, fighting cancer and has a $10 phone on my account. But they said my Verizon bill would now be charged to her Centurylink account and the account was set-up in my name with my social security number!

When I found out, I tried to access my bill on my Verizon but the website stated that I could not pay my bill (which was due in a couple days) and had to contact Centurylink to access my billing information. Why would I have to contact a company I have never dealt with and obviously stole my identity, to pay my bill? Century link obviously stole my account from Verizon to benefit from my business with Verizon and Verizon should fix this because they let them do it!

When my mom told me what was going on, I called Verizon customer service on December 4th, talking to Esther then her supervisor Roberta (emp #xxxx). Esther was very nice but told me I had to call Centurylink to resolve an issue I never initiated so I asked for a supervisor. I was not going to call Centurylink because I never authorized the switch! Roberta wouldn't let me get a word in, calling me a liar in no uncertain terms (I have recordings of all conversations), telling me that Centurylink couldn't make the change without my authorization that I had made the switch and that I had to resolve the problem with Centurylink. I never authorized anything except a phone number change on Verizon website and it should not be my responsibility to call Centurylink, a company I have no relationship with, to fix the problem. How could my supposedly secure Verizon account, one that I cannot even access without multiple security questions, be transferred to century link without my authorization? Then Roberta calls me a liar and tells me I have to call century link to resolve the problem? I'm not a Centurylink customer! Verizon should have fixed this!

Additionally, the two HTC Droid Incredibles we bought in November 2010 were garbage. My wife had to reset hers less than a year later, losing all of her data and costing us both a lot of time in the process. Mine was on the verge of crashing, locking up regularly and slow as molasses when it did work. We went to the Verizon store and they said they would not do anything! When I asked to have our phones unlocked so we could move to another carrier (after the century link incident), Verizon told me it wasn't possible. Now, they are charging me $460 in early termination fees but they won't even unlock my phone!

My mother contacted Centurylink on December 6th, 2011 and told them to close the account in my name, initiate an the account in her name and transfer my billing back to Verizon. Once they finally did all of this, my Verizon automatic payments had been terminated and my billing address and phone number were changed to that of my mother in Colorado Springs! That was the last straw. I asked for a copy of my contract on December 5th and still have not received my contract. I cancelled my Verizon service effective December 15th, 2011 (the last day of this billing cycle) mostly because I lost faith in their ability to protect my personal information due to the security breach where my private and personal information (in Verizon care), including my social security number, was compromised by Centurylink (one of Verizon affiliates).

A security breach of this magnitude, in which an account was illegally created in my name and my identity stolen, is also a breach of contract. Verizon promised to protect my personal information when I contracted for Verizon services in November 2010 and the breach of my private information in Verizon system by Centurylink last month is a breach of contract. I have lost faith in Verizon ability to protect my data. I filed a complaint with the FCC about the security breach on December 5th and a complaint of identity theft with the Federal Trade Commission on December 23rd, 2011. I am also filing this complaint of identity theft with the Kansas City (MO) police department.

I successfully transferred all of our phone numbers to T-Mobile and my Verizon account indicated that my Verizon service had been terminated prior to 11:59 pm on 12/15/2011, before the next billing cycle. I have screenshots of my Verizon and my T-Mobile accounts clearly indicating that my Verizon account was closed and the numbers successfully transferred to t-mobile as of that date. I sent an email to Ken D, Verizon Midwest region president, but he clearly doesn't care about customers either. A woman called me claiming to be his assistant but she was just as inhospitable as Roberta! She wouldn't let me get a word in edgewise, claimed Verizon had no responsibility in the matter and asked me what she could do to make me happy. I told her she could unlock my phones like I asked back in early December and waive the early termination fee due to breach of contract having lost faith in Verizon ability to protect my sensitive data. She claimed that she could do neither. Big help!

My complaints of ID theft by Centurylink along with Verizon's inadequate security measures and their failure to protect my private information have so far gone unanswered. Verizon now wants $505 to close my account but when I tried to pay it online, the website said my balance was zero and that I could not pay over $500 online (the final bill is $507+) so I will have to pay the bill via mail then file in Platte county small claims court for breach of contract to get my early termination fees back. I have an abundance of evidence (some attached) and will successfully defend myself, so Verizon can send one of their high priced lawyers to resolve this issue in a court of law.

As far as Centurylink is concerned, they are identity thieves and obviously have no integrity. Brenda S, the Centurylink employee investigating my FCC complaint (yes, they are investigating themselves!), Lied to the FCC in her letter stating that they had done nothing wrong and tried to blame it on my 81-year old mother! I want other Verizon customers to know their personal data is not protected. I also want the public to know how Verizon treats their customers. Verizon should be ashamed of themselves for the way they treat customers and Centurylink should be charged with identity theft! I now have 4g telephones with no contract and more features than with Verizon and am saving $75 per month. With all of the no contract options available these days, nobody should commit to a 1 or 2-year contract just to save a few bucks on a phone. Once they have you hooked, you are *** out of luck if anything goes wrong because they could care less about customer satisfaction.

We're leaving on a trip and needed a working telephone to go with us. Off to the local Verizon store, but we're told there's nothing they can do for us. We'll get the replacement in the mail on Tuesday. Okay, it's Saturday now and we're boarding a flight Sunday. We need a working phone, either find us a solution (we're willing to pay, but not full retail) or we're headed across the street to Sprint. We're going to have a working phone either way to take with us.

Store manager called and she steps up LG phone, the cheapest one they have. We're told to pay the taxes on it and they'll swing the number on it. Off we go. We are feeling good that we're on working phones and still on Verizon. Come home and there's the replacement one waiting. We call and they swing the number back to the replacement. All is good, or so we think.

We call once they announced the iPhone. How do we go about this, now we ask? And we are surprised to learn that once we accepted that LG phone, we were now under a new two-year term. Mind you, we were not even into a month on that one year term contract when they changed it to two on us. When on the receipt on the LG we're informed. Okay, how do we change this? Pay a $50 fee to revert back to the old contract date and then order the new iPhone online. Once we receive the iPhone, call them back and they will convert the contract at that point, charge my account the $50 and place the iPhone in service under a new two year contract.

Okay, but to get the iPhone, I would have to pay full retail, then once the account is converted back to a one year date they can refund or credit the difference between the retail price and the two year price, $199 versus $700. I agreed to this and bought the iPhone at full retail from Verizon. I called before I activated it and was told the same the credit would come after the next billing cycle. Credit? Okay, I can deal with a credit on the account, same as getting a refund and we turn on the iPhone and swing the number on to it.

Next month, after paying my bill, I called and asked about the credit. All is good I'm told but it actually takes about two billing cycles. Hhmm, okay, I can deal with this as it's just going to be a credit on the account at this point so it makes no big difference to me just as long as they come through and issue the credit next month. Okay, another month goes by no credit. I called again and got told it is in the works, just taking longer than expected. Okay, Ill wait. I called again in a week, same line. I called again and got told something was weird and they needed to investigate why they failed to issue the credit and not to worry everything is in the notes and there should not be any problems getting this resolved but could I wait until January. Sure, I've waited this long.

Well, this week they decided that this was all wrong, everything they have been telling me. No credit is due as this was a retail purchase and they do not need to credit me or make any changes. It's all there in black and white on all the paperwork/receipts and they are standing by their policies, so no way to return the iPhone at this time, and no way to change or convert the contract. I was told to either pay the early termination fees and leave or just ride out the contract either way it would be without the $506 refund/credit.

So today, I head to Sprint. Turning off both cell lines with Verizon and porting them over to Sprint on two new iPhones. I will eBay the Droid both of them plus the iPhone 4S and all related items for the Droids car mounts, media docks, etc. I'm still losing money on this deal. But I will no longer be sending money to Verizon Wireless after today. And I'll be scheduling the Fios cancellation next week back to cable for home internet, TV and landline. Verizon will lose all my business, not another dime to any division owned or operated by anything with the Verizon logo on it.

Sincerely, Dianna ** and Peter **. Home phone is ** (not working until Verizon repairs it) OR Peter's Cell phone: *. Also, when I went to verizon.com and tried to chat about this problem, Verizon's chat was unavailable.

I explained the situation but they told me that it takes about a day to "switch" all the info, so that put me into another billing cycle with them and I owed for the full month. They also stated that if it was not paid, it would eventually go to collections and run up late fees. No help, no waiver of the fees, no discount, no nothing! I find it extremely unfair to charge customers for service they did not receive. In light of all the advertising dollars they spend trying to get people to sign up with them, I hope it was worth the $90.32 to forever tarnish my opinion of their service and reputation. Be warned!

The next morning, I called the store as soon as it opened at 9:00am. I spoke with a CSR who told me that the phone was still in the store and I explained the situation and told him that I wanted to come and pick the phone up that afternoon. I got there at two and sent my daughter in to get the phone. They refused to give it to her, so I went in the store to see what was going on. They told me (after keeping us waiting for an hour) that they would not give me the phone and that a credit had already been applied to my account. I told them that I was fine with the credit being reversed and I just wanted my phone back. They refused.

I called the customer service 1-800 number and they were not able to get the store to release the phone to me either. I have sent several e-mails and contacted the company via their 1-800 number and each time, I am given the run around. One e-mail response told me to contact the store and ask for the number to the district manager. I did this and the "store manager" refused to give me the number for the district manager until she had a chance to call him first.

This is by far the absolute worst customer service I have ever dealt with. I cannot believe that a place of business would treat anyone, most especially a new customer, in such a manner. I know that when a consumer makes a purchase, there are three days in which to cancel the order, or return the merchandise. I feel that since I contacted them within this time frame, I should be able to get my phone back. That phone had personal information in it which I had not even thought about when turning it in. Do you feel that I have any rights in this situation? I would appreciate any advice you could possibly give me. Thank you so much for taking the time to read this e-mail.

So I did the upgrade and traded my Droid Incredible for the Pantech Breakout. I specifically told him that I have pictures saved on my phone and not just on my SD card. He told me that he transferred all pictures onto my new phone. Being that I trust what he had said, I didn't think twice to check. I also went along with changing my son's number. I left the store and when I got to work to check my pictures, my pictures from 2011 Xmas with my children was not there! So you can imagine how hurt and furious I was. I went back 4 days to have them fix the problem until I was told that my Droid was completely reset and nothing was there. He kept apologizing but I told him it won't bring back my pictures.

I complained to senior sales manager Francisco ** and have had no response until 1/7/12. Today, I went to another Verizon retail store of Lincoln in Corona, CA and I talked with Erick ** and another salesman to return my cover for my phone. They told me that I would have to return it to the place where I got it from and I told them that I didn't want to go back and deal with them and I shared with them my experience. I asked them to look at my bill and was told to discover that I have 5 lines on my account which I was not aware of! They told me that I still had 2 upgrades. So in the Verizon system, I have 2 numbers just floating and no device. I paid $29.61 for sales tax on one phone and $26.79 on the other phone.

So I got scammed by Steve, thinking he was actually helping me but now I have activation fees that will be added to my bill which I have no knowledge about and does not state in my contract. I also called Verizon Wireless customer service and confirmed that I do have 5 lines. Memories of my children can't be replaced but can only make more memories so my daughter says but to have no trust in a company and an individual who you think is trying to help you, I dare not.

Erick told me he contacted his district supervisor Gary, and informed him of the situation and told me that they will look into the problem. I have never experience having someone to go that low for greed and to make a commission! I told Francisco ** that he needs to have someone who knows what they are doing. But to scam a customer is going too far!

This is a very shady business practice because when it was all said and done the cost for the $100 phone was $79.99 after the online rebate of $50 was applied and the cost of the other phone was $129.99? Only a $50 difference where it should have been a $100 difference. So here's the math: One every two discounted phone $319.99 month to month, $229.99 two-year contract price minus $50 online discount, minus $100 one every two discount for a total price of $79.99. Then the other phone $319.99 month to month, $179.99 2 year contract price, minus $50 online discount for a total price of $129.99.

So the question to Verizon and the proposition that we ended up with was being able to get the price of $129.99 minus the $100 one every two discount for a price of $29.99, which was the only logical choice. There is no way that the same phone had two different prices based on the one every two discount. I also ran the same scenario for other phones and the results were similar. Scam!

Once the baby was six weeks old, I went down to Verizon and was told, no problem, my phone would be replaced. A few days later, I received a "like new" phone. "Like new" replacement on a phone that was six weeks old. I tried to raise ** and get them to replace it with a new phone but they just kept insisting that since I didn't return it within two weeks, I wasn't entitled to a new phone, only a "like new". Let me just state I also pay ten dollars a month for insurance. That's $120 a year to have my brand new phone replaced with a used phone.

So, now my so called "like new" phone is crapping out on me. Only one speaker works. Now, I get to go down and fight with Verizon again. I have been a customer with Verizon for the better of 10 years and this is the kind of service I receive. If they don't replace this like new one speaker piece of crap, I'm going to take my service to a new carrier.

I cancelled my order with Verizon. I can supply the order number as proof. Obviously, the customer service reps don't care about customer satisfaction or they wouldn't be antagonizing them online!

I complained to Verizon's loyalty department. I explained that I had been with Verizon for about ten years and recently switched to AT&T because of a cheaper minimum data plan for my iPhone. I explained that I spoke with a Verizon customer service representative immediately prior to porting my number to AT&T and notified her of my intent to discontinuing service. The representative stated that I would receive a credit for the remaining three weeks of my plan that I had already paid for. When AT&T discontinued my service with Verizon, Verizon did not provide a credit, but instead kept my payment for the remainder of my forward paid billing cycle.

Instead of crediting my account for the three weeks of service that I had paid for, but could not use, Verizon 'scheduled' my termination for the last day of my billing cycle. This is so Verizon could get the last 18 days of payment out of me. The result, I ended up paying double for the month of January, one fee for AT&T and one fee for my terminated Verizon account.

When I addressed this concern to Verizon's customer service, they directed me to the fine print of the service agreement. I asked if I had been directed to this language at the beginning, would I have been able to cross it out or have my account terminated upon request and not at the end of the next billing cycle? The representative said no, whether or not you agree to these terms, this is what every Verizon service agreement must contain. If you do not time your cancellation perfectly on the last day of your billing cycle, Verizon will charge you for an extra month.

I will never go back to Verizon and I hope their management understands the costs associated with their unfair and deceptive billing practices.

Of course, they said it was my fault and that something was bent where the charger plugs into the phone. I still didn't see anything bent. He said I must have dropped it while it was plugged into the charger. The phone charges great with a brand new charger. I for one know positively that I didn't drop it, but what was the point of arguing. He said I could go through my insurance and pay $100 to have it replaced since I was not eligible for an upgrade until July 2012.

Now, I almost went that route but decided to try something first. I took the back off the phone and took a small screw driver and tightened the screws that were near the port. Now the phone seems to be charging normally with the charger it didn't previously work on that phone. I'm not sure how long that will last. But I have a problem with the fact that it was a refurbished phone. The phone works fine with brand new chargers. Granted, when they inspected the phone, it charged as it does with any new charger. However, they are blaming me for something that was a problem from the start.

You didn't notice this problem until after several weeks and by that time, of course they said it was my fault. Furthermore, I think $100 dollars to have this phone replaced is ridiculous. Especially, when I see better refurbished phones advertised through Verizon wireless for between $40 and $50 and the Ally is free with a new two year contract. They offer it free because they know its junk. It only received a two star rating. I don't believe they should even be allowed to sell this phone to anyone. Apparently, they were well aware of all of the problems with the LG Ally.

I am in college and home for the holidays, I need to have it before Jan. 6 to return to another state on the east coast. Now, I am very stressed out because I might not get my Christmas gift on time and my mom might have to use her money to send it to me. Also, the customer service seemed really rude and the voice message that asks what you are calling for is annoying. I feel like when we want to talk to a representative, that should be it. We don't need a ** computer to ask me dumb questions. Anyways, my phone better get here on time. Please.

Initially, it saved me a grand total of $10 a month. My bill a month ago was $295. This was two and a half times my normal bill, but thought it may be due to one time charges associated with the "free upgrades" my daughter and had gotten. When I got my bill 2 days ago for $465.00 I was spitting nails. My Verizon bill was over 3 times the total of my gas and electric bills combined! The bill is 7 pages long and you need a doctorate to decipher all the various charges, fees, taxes, add ons, surcharges, etc. Primary reason for the large bill was $300 for approximately 600 minutes in overage charges.

(1) All those years we used only a fraction of our allotted minutes why weren't we given a credit for our unused minutes (which would be in the thousands)? (2) Verizon charges 45 cents for every minute you exceed your limit. That is absolute robbery! (3) Why weren't we notified we were exceeding our limit? If Verizon was truly interested in "customer service", instead of raping their clientele, they would do this. But the FACT of the matter is they unscrupulously make too much sleazy money this way to change their way of doing business. Count me as angry, disgusted and looking at other carriers!

The day before we left on our trip, I called Verizon Global services to set up the international service part and to verify that was accurate about the land line for no charge or else we would just use Skype or Tango to communicate for free. He stated the same information was true. I just received the bill in the mail for $2586.11. I immediately called Verizon to figure out what the bill was for since in only shows roaming as the bulk of the bill. They told me it was for roaming 903 minutes.

I went over the conversation with her that I had with the other representatives and she said that was wrong and she couldn't help me. I explained if she could notice on the bill I would make one outgoing call less than a minute to the land line and they would call me back right away because what I was told was the incoming call was free. Still could not help.

I called again a week later and again couldn't help me and she talked with her supervisor. They continued to say they are legitimate calls and they can't help me and wouldn't take the time to listen to the recorded call. I don't want the whole bill credited just the incoming calls that I was told were free. Called again today talked with another supervisor Catherine X 7901. She all but blamed me for being stupid and how I should know these things.

And I should go and talk with the people that told me this. I informed her that one of them works in your department and if she would listen to the recorded conversation on November 1st, the day before we left it would show you what he said. She informed me they only keep the recordings for 30 days. Just a week ago, they wouldn't listen now they don't have them, how convenient for them. So it is my word against theirs. I will never ever trust anything that comes out of their mouths and I'm sure I will get screwed again as usual.

Verizon said they’re not saying he did that but corrosion is caused by several other things. I asked what else they are saying might cause that kind of corrosion and he refused to answer me. They are trying to say they have a 100% inspection of their phones and there is nothing ever wrong with the phones they send out. My son was having a problem charging the phone for a while and finally reported it. They are making us pay for a phone that is defective and cannot actually say what caused it other then corrosion.

I was on the phone with them for hours over a couple of months and waiting for supervisors to call me back. No one ever did. They do not care. They charged me $299.99 and refuse to re-adjust the charge, saying we sent you a phone under the warranty clause and you are responsible for the charge. No matter what. Please help.

My overall experience with them was horrible. A minus 2 stars. They refuse to reverse the charge for the phone. I am trying to just pay my phone bill and not the phone charge, and they refuse to separate the two so I can pay my phone usage and not get shut off. They have caused me so much undo stress over this. All the hours I spent trying to get help. All they keep saying is that we cannot reverse the charge because of the warranty. Evidently that’s why they put it under the warranty clause instead of through his insurance. I cannot get help from anyone at Verizon. I've been a loyal customer for many years.

I contacted Verizon customer service for assistance. After speaking with Gail, a supervisor, for more than 45 minutes, she flatly denied replacing the defective unit with a new unit, and told me I had no further recourse for satisfaction. I am filing complaints with Daniel Mead, President & CEO of Verizon Wireless, and if necessary, the local BBB, the local utilities commission, and the FCC.

Anyone who complains about being sent a refurbished phone, please stop. Let's say, you buy a $550 phone for $200 with upgrade, and you download an app that freezes your phone and eventually fries it or something along those lines. Then you call us, and we sent out a CLNR (certified like-new replacement) phone. It will be refurbished; it goes through inspection and restoration to make it like-new status. We're not going to send a brand-new $550 phone; we'll send a refurbished. And that's how it's able to be sent out at no cost.

To Bart of Glendale, AZ, here's the thing. When you have someone on your account who will have the line assumed by another party, existing customer, or new, any charges up to the date that the line is assumed by the other party will be valid since the phone is being used at that specified time under that account. If it's in the middle of a billing cycle, you'll be refunded for the remainder of the billing cycle for that line, but any charges or credits pertaining to that line previous to someone assuming the liability of the line will still be present. As well, the person is assuming liability of the line which means assuming contract if applicable, phone number, and phone, if applicable. So please do not assume that just because someone else takes over the phone number to their account, it means their charges or usage will magically be removed off your account and onto the assuming party. First off, that's unreasonable, unethical, and unfair to the person who is assuming the liability of the line.

For Rey of Kirkland, WA: In regards to your iPhone 4S order, the way we ordered those phones and still do is basically through an iconic portal which goes through specific steps and requirements to be filled out by rep or online by customer that will not let you or rep to proceed with order till they are met. It requires both email and a can-be-reached number. If you did not receive email, it means your email is not working properly to accept an email from Verizon or you provided a wrong or incorrect email. Another thing, overnight shipping was never an option with pre-ordering or iconic ordering for the iPhone 4S. And within the way we order the device, we do have the option for an apartment number or suite depending on if it's a business address or residence.

And in regards to the guy complaining about a 4G contract, 4G has no correlation with any kind of contract. Contract states "to receive your equipment at the price discussed, you will need to accept the following..." 3G service, 4G service, and back in the day, 1x service all had the same contract. Once again, contract = to get phone at discounted rate, and 3G or 4G = speed of data to phone.

-must be in a congested cell tower site

If you do not meet all of the requirements, then your speeds will not be slowed down. You can move to a tiered plan or go to a 4G phone, since this is only affecting 3G users with unlimited data plans who meet the criteria and not 4G users with unlimited data plans.

First things first, longevity with a company will not change how our systems run and how policies work, so do not throw that around, especially if you throw out. I've been with Verizon Wireless for 35 years. We've only been Verizon Communications or Verizon Wireless since June 30, 2000. Before that, it was Bell Atlantic Mobile, NYNEX Mobile Communications, AirTouch Communications, or PrimeCo Communications.

One last thing, before you throw in our face that other companies are cheaper, remember this: Cheap service isn't great, and great service isn't cheap. Thank you.

The phones were supposed to be delivered to my house on 12/08/2011. I never received them. I went to the store on 12/10/2011 and on 12/18/2011 and the "manager" told me that Verizon has sent me a check on the mail for a refund on 12/16/2011 and that the phones I had ordered were returned to the Tampa Verizon warehouse. When I asked the reason why, no explanation was given to me. I request that the money I had paid for those phones should be credited back to my credit card. The "manager" refused to do that because he said that a check was on the mail for me. I asked to give me an explanation in writing and signed by him that explain the situation and what was going on.

He refused to do that explaining himself that he does not have to, acting like nothing has happened and like they don't owe me nothing. The phones were a Xmas gift for my wife; now I don't have the money neither the phones. I explained to them that I had paid with a credit card that they should reimburse me to my original credit card and not by check, especially when it was their mistake, not mine. Again let me reiterate that throughout all this time they had never contacted me in any manner, they do have my e-mail, my home phone number and I do have two cell phones. The only way I had found out about this fiasco is because I did go in person to their office to complain to a very rude manager. I am planning to stay with Verizon as a carrier but I would not be doing any more business with that store. It’s still not resolved. I am at home still waiting for a check that "is on the mail". What a joke.

When I got the modem for the DSL, I connected it as instructed but I couldn't connect to the Internet. I called Verizon for assistance. When the representative told me that I had to take a day off from work, I decided to cancel my account with Verizon and go with Cricket. To delete my account with Verizon, I had to call and key in my information as instructed. I got a recording to stay on the line and wait for a representative. Because I could not stay on the phone waiting for the rep, I hung up and called back.

The second time I called I had to wait again. The third time I called I waited for a rep to answer after I keyed in my information. The rep didn't want to delete my account. He kept offering discounts on various services that I didn't want. I told him that as soon as I hung up, I'm going to disconnect the phone and the modem (it never worked). That's exactly what I did when I hung up and I haven't plugged in the phone since that day. Verizon continued to send correspondence which I sent back unopened or threw in the garbage.

A month later, I received another statement from Verizon saying they I owed them money. I immediately contacted Verizon and questioned them about the statement and they said collection in August. They told me they were charges that were never paid on my behalf when I closed the account back in June. I've spoken to several Verizon billing representatives about the charges and explained that I've already paid the bill from the collection agency. They assured me that there was no longer balance on my closed account. In the meantime, I've received another bill from Verizon and another bill from a new collection agency.

We moved to California in 2009 and did not have service at our home. After a lengthy period of time we decided to switch to AT&T as it was reported to have better service for our area. I called Verizon to cancel the account; a young woman said the account was canceled including all other numbers and contracts and I would receive a final bill from Verizon in a few weeks. After a few weeks when I had not received a final bill, I received another normal bill from Verizon so I called customer service again in October.

On September 11, the Verizon agent had not closed the account completely, rather they had left a second line on the account open even though I had expressly asked for and received confirmation that all other lines were disconnected. So the young man Joseph said that he had removed the charges, backdated the disconnect for the second line, and I should receive a final bill in the mail shortly. In November, no final bill; I received another notice with a different amount. I called so-called Verizon Wireless customer service again and was told that the account had been closed, but for some reason, a bill was not mailed. We hassled around about the additional charges, but the lady finally got a supervisor to credit some charges and I was again told that I would receive a bill again in a few weeks.

Now it is December, still I have not received a final bill, but I received a threatening letter from Verizon saying that they were sending my account to a bill collection agency and a credit bureau. I have called Verizon, had a very agitated conversation with Julie in financial services who said she would see what she could do and said she would call back. And I am still waiting to hear for Verizon while they try and ruin my credit rating.

So, I then receive two collection agency requests. Spoke to Barbara today in credit and she sends me to collections and they say I have to pay this 94. I am told that they have nothing in their records that I cancelled account. I cannot retrieve my emails as they are over 90 days old. Help, I don't see why I should have to pay for a phone number that was never activated or used.

When my turn came, I was told I would have to wait five more days to upgrade my phone and the phone I liked would change my plan. I asked if I could do without the bells and whistles because I don't use data packages anyway and the lady starts her sentence with "I said . . . " so loud and rude. I wanted to ask her what brand of broomstick she drives. I have always enjoyed doing business with Verizon but their customer service has never been to the standards. They should be considering the prices of their plans.

They did send it back to Verizon on 12/5/11. But Verizon fails to credit me my $322.40 back to my account. They keep giving me the runaround, saying that the warehouse has a new system that they need to go by. Are there criminals working for this big franchise now? If your merchandise is returned to your company, why do you try to hesitate to credit my account in the amount of $322.40? I have copies of all my conversations with this company and all my emails tracking that phone from Verizon back to Verizon. I may have to file a complaint with the BBB if this isn't resolved. After all these years with Verizon, I may have to find a more trusting and customer-friendly provider.

From there, I have spent 4 days trying to resolve the issue. I spoke to over 10 people, all who have provided me with different answers, promises of a call back and that my service would be restored. The last person, James that I spoke to today, who was in the escalation department, advised me that there was no way to restore my service and I would get a refund. He said that I could not get the service in my area yet my service worked fine from November 8 to December 7. I want a refund in the amount of $78 that was taken from my account. I have wasted my time having to call and wait 1-2 hrs each time while the person tried to figure out what happened and how to fix it. I have lost money since my internet was turned off. I cannot work from home in the evening. This has been a horrible experience as a new customer. I will not deal with Verizon in the future.

Verizon not only does this in the current month which you have gone over 2GB, it also does it for the next billed month, prior to even using data in that month, since it hasn't arrived yet.

I have a smart phone that is only useable as a wireless phone and lacks the capability to use the unlimited data plan that was agreed upon. Verizon is attempting to force me into one of the tiered plans prior to my actual unlimited data plan expiration date. The tiered plans would obviously charge higher rates based on the amount of data consumed.

This is fraudulent and deceptive behavior for which Verizon was successfully sued for in New York state. If the plan terms are subject to change, I should have been notified prior to purchasing the iPhone and the Unlimited Data Plan.

Hence, my daughter will not have her special present for Christmas. Re-ordering the phone would mean backorder, if there is even a phone available and would have to be delivered or received after Christmas. This is only one of the very many issues I've had to waste a great lengthy major amount of time and aggravation over many years to unnecessarily resolve incidents with Verizon Wireless. Their rude and monopolizing methods of taking advantage of a consumer would officially reflect in my records with them.

VZW refused to do anything except say, "Uh, sorry. We goofed." No make-good for the fact that I had purchased the phone and run around 3 European countries trying unsuccessfully to grab a signal during my vacation. They saw this as a minor clerical error of a type, and, further, they had the audacity to say, "We didn't charge you for any international service." Well, of course not—as VZW failed to provide that service. Duh! Verizon is widely regarded as the U.S.'s premium cellular provider, which is why I transferred my allegiance to them this year. And generally they have been fine (domestically) for my use. But, I must say, their customer-service unit greatly disappointed me, a new (contract) customer, when they ought to have offered some sort of fair make-good in order to burnish their reputation. When I sent them a note, I received no reply. Very strange. I sincerely hope the company will justify my investment (and trust) in VZW going forward.

Verizon made changes in the area that caused our service to be almost non-existent or useless. Their response is that there is no problem with their equipment but we cannot use our cell phones to complete calls.

Verizon obviously has my phone number, has my email. Somehow I was getting text messages from a 4 digit number telling me what countries I was crossing, but none stating I had gone over and was being charged $20/mb. In any event, Verizon has charged me almost $500 for going over 150mb. This could have easily been avoided had a bought 300mb for just $50 more. iPhones and AT&T have a beautiful user friendly pie chart detailing your data usage located right in the settings of an iPhone, Verizon does not, and keeps you guessing and adding kb math problems you're entire time abroad.

Had a simply been told by Verizon at the time of disabling text messages that I could no longer be reached by them, I would have obviously left it on and dealt with the $5 to $10 dollars I would have been charged from unknowing friends and family texts. I even called Verizon 4 days prior to coming home to make sure my usage was under. (I had little faith in their kilobyte website lines layout) I was playing this as safe as I could. They confirmed I was good, however looking back at my bill I had already been over 5 days. Verizon blames the international carrier for the late information. Speechless.

So I call after those 5 hours passed and she said she doesn't know. She told me to call the next day to find out what happened. I call the next day and they tell me that they ran into a problem contacting me and would like to reschedule it. It was the first time, so I said it’s fine and they gave me another reinstallation date that was in 2 weeks. So on the second date I call them after and ask them why they didn’t come. They gave me the same reason that they ran into problem with contacting me. They said they were contacting a number, which was my father’s number because the service is under his name, but since my dad is out of the country these days that phone was off. So they could have told me that the number was the problem the first time. I could have given them the new number they can reach me at, but no they decided to tell me that at the second installation date.

So I said fine, take this number and contact me on this one. They said they will next time. They gave me a date of today, which is even more than 2 weeks when they gave me. So today they were suppose to come from 11 to 2 and I even contacted them at 11 on their customer service chat. In the middle of talking the customer service representative, Brandon said that they tried contacting me on that old number that I told them before to change to the new one. Then he took my new number again and randomly ended the chat session. After that I get a call and all he tells me is that they are so busy Verizon can't come today. I couldn't really talk at that time, so I said fine. Then now I just called Verizon and talked to the customer representative named Shane, whose Verizon ID is ** and I told him the whole situation.

This is the sixth time I’m telling Verizon representatives the same situation. So what he tells me is that they tried contacting that old number and I tell him again that it’s not the number you can reach me at. So he puts me on hold for about half an hour and then he said that the next date he can get is the 9th for the installation and he was saying that it’s not his fault all this happened. But he doesn't have a reason for why is Verizon doing this and this is really bothering me how they treat their customers. I feel like I am being played.

So at first I wasted my 5 hours waiting for them sitting on the floor in my new house. The second time they were supposed to come I didn't go to school because my dad really needed me to do this, but they didn't come. The third time was today. Right now it’s 4:36 and I have a headache since 11. All I am doing is calling their customer service and getting the same answer. Also, they have put me on hold a lot, ended chat sessions, etc., which is why it gets annoying too.

I called Verizon's customer service department and a rep confirmed that it was impossible to pay my November 2011 bill online without accepting paperless billing. I was given the option of "opting out" online and did so. However, I then received an email from Verizon stating: "We received your request to go back to paper billing. Please note that it could take up to 30 days to process your request, but will likely occur by your next billing cycle." If it takes Verizon 30 days to restore a service I never wanted to change, what is "likely" is that I will miss next month's paper statement.

If the “submit” payment button is still linked to a statement forcing customers to accept paperless billing next month, we will have to go through the annoying and time-consuming process again of "opting out" again, and Verizon can miss sending me my paper statement for another month. And so on, and so on, and so on.

This practice is coercive and unfair to Verizon's customers. Verizon should be fined and the forced to stop this. Verizon is forcing customers who want paper statements to jump through hoops, month after month, to keep getting them. And, by giving themselves 30 days to restore a service they have unilaterally canceled, it is quite likely that even if customers "opt out" of paperless billing, they will still not get the paper statements they want.

I continued to receive text messages into the month of October, and I called again just to make sure that everything is okay. The 2nd call was made on 11/14 (Alison), to someone different from a different state. They tell me that the FedEx was received, but they cannot find the phone. They said they will take care of it. I agreed and hung up. It is now November and I continue to receive the text messages. I called customer service again (11/16, Washington) and spoke with a supervisor, Justin (employee # **), who tells me he will take care of it personally. He will then call me the next day. I never received a call. I looked online at my bill, and nothing is credited. I waited two days to see if the bill is credited, but it was not. I called again. The 4th call was made on11/18 (California) with supervisor Rigo.

I called and complained about their service, and question why nothing has been taken care of. I have done everything they asked, and they are incompetent of taking care of their side of the agreement. He then tells me that they cannot find the phone (because it is a month later), and will have to do an investigation. I asked what happens if they cannot find the phone and he tells me I will have to pay for it. I then asked to talk to his supervisor, he discontinues talking to me because of my request. He tells me his supervisor is busy, and one will call in the next 24 or 48 hours. He then hangs up. I called again and got another customer service rep from Kentucky,Lori.

She tells me that a TSS form has been sent out to investigate the situation, and that it would take two billing periods to find out what has happened. She tells me there is nothing I can do (I thanked her for her being so clear and nice). I waited 48 hours to talk to the supervisor of Rigo, but no surprise phone call. So I called them back again on11/22. I talked to Linsey from Tennessee, and she said nothing was noted about my situation. Now it is 11/28, I called again, and it is Washington, Darrel (employee #**). I received my bill and it is $500 extra, plus tax. I asked why am I being charged? He tells me they found the phone, my account will be credited within 48 hours.

On 11/30, my bill has been credited the $479.99 but I still have to pay the taxes this time, and they will credit my bill next month. My problem with this is I have kept my end of the bargain. I FedEx them the phone, they received the package, something on their end went wrong in the warehouse, and I get penalized for it, plus all the aggravation of calling 8 times, and being lied to, time after time.

Now that they finally found my phone, almost two months later, they still have to find out why it was bad. Even though they claim that the refurbished phone is like brand new. That is why the first one they mailed me was broke. I am tired of this, because they keep on passing the buck. Saying they will take care of it, but never does, and then you try to call, but it is always someone else. I cannot win because it is a big corporate company, and I am not. They have credited my account, but I still have to pay them taxes. They say the taxes will be credited to my next statement. Why should I pay for their mistakes? Not mine! This does not pay for my aggravation, stress and time lost, talking to their customer service.

To the person who said your service was change from the 39.99 plan to the 59.99 plan in April and you didn't authorize it or find out about it until October. No! You are not due a refund and here is why. Anytime, any change is made to your account, you are immediately sent a text message, an email and a written letter concerning the change! We advise that if you didn't authorize the changes to call customer service immediately! You didn't call us for 6 months, thereby advising us that any previous changes were authorized by you, so the charges are valid!

To anyone with complaints about data charges when you go overseas, it is your responsibility as a consumer to know what charges you could incur and will be responsible for if you travel outside of the continental US. If you have a smart phone that constantly streams data then it is your responsibility to turn off your data roaming feature. It is your responsibility to know what your phone can do and how to use its features. We do not know where you are going and what you are doing with your phones when you leave the store.

To the person wanting the 65 plus plan and are angry, we haven't already switched you to it because you are 73. We do not arbitrarily change customers plans. Yes, you qualify for that plan, but that plan is probably of significant difference than the one you are on now and may not meet your needs. Please call cs for more information. We would be happy to help you.

For the person complaining about "paying for 3g service on a 4g contract", sir, there is no such thing. Yes, you signed a contract, but it wasn't for 4g service. It was to get the 2 year price discount on the equipment you wanted, whether it be 3g or 4g had no bearing. If I would have been the person speaking with you, I would have advised you to keep hour 4g equipment so that you could take advantage of the lower price, as our 4g equipment is backwards compatible with our 3g service...meaning it would still work for you. However, if you choose the 3g equipment then yes, you will pay for the 3g service.

For the person griping about the Premium Text Message charge they got...Yes, at some point you authorized that charge, inadvertently or not. This is not something VZW can just "charge" you for. As a recommendation, I would suggest that you send a text message to the company sending you with the word "STOP" in the body of the message then BLOCK premium text messaging on your lines. You can do this on your MY VERIZON account or call cs. Premium message blocking isn't for everyone as some, lime myself, receive pm from our banks, local retail stores with coupons, etc. And those are free. Blocking blocks ALL so remember that (you can still get reg and pic messages).

My advise to all of you...Read your entire contract before you agree to it. Learn how your device works. If anything is unclear to you, ask! We are so happy to help you. We aren't out to make your life miserable for you or make your bills higher. Being a knowledgeable consumer will save you a lot of headaches (any time spent in the school counselors office, as one student put it). We do truly appreciate our customers.

After being a member of Verizon for 25+ years, we finally dropped all their services. For the past 6 months, we are getting harassing phone calls about bills. They stated we had a zero balance, then they tell us they bill a month in advance. Between Verizon wireless, Verizon (direcTV) and landline, they have run our bill up to over $1100. They were continuing to bill us after we shut our service off. They are harassing us daily, sometimes up to 4 times a day. As soon as we canceled our service, we got a plan that is much better and the customer service in one line. The cell phone company we went with is a separate company and is 1/3 the price with much better csr.

The customer service I've gotten from Verizon is the worst. I will be switching my service provider. The deception from this company and its employees is unacceptable. What happened to the days when a man's word was worth something? I mean I'm willing to pay $150 a month for the phones. I've never missed a payment and always paid early but it is frustrating having to be on the phone with Verizon every month because of billing that should be the same every month.

The Verizon representative tried to turn this whole thing around on me by stating that I had participated in one of the activities listed above thereby encouraging this this thing to happen. I happen to believe that as my carrier provided that they hold some responsibility in protecting my account from this type of fraud. The fact that they just let this type of thing happen to unsuspecting people all of the time and then defend their actions is completely unacceptable and almost as bad as the individual perpetuating the fraudulent activity in the first place.

Unfortunately, the only information that they were able to give me aside from excusing themselves from the fraudulent charges was to reply to any text messages from 30127 and tell them to stop sending me things. As it would happen, I did receive a single text from this number earlier this month containing some gibberish about pencil sharpeners, which I promptly ignored for obvious reasons. I do not even know how to begin to file a complaint against that individual or organization, so any input that you may be able to provide is welcome. Overall, I am very disappointed with Verizon's customer service and feel that they owe their loyal customers better than this.

On 11/16/11, Gary had called and again. I asked if my current plan will work on the new phone or does customer service have to go through an approval process to get my plan transferred to the new phone. I was then told as soon as the phone was activated it will be on my current plan. I received the new phone on 11/18/11 and called to activate it. I spoke to Allison and she informed me that my plan was an old plan which I was Grandfathered in and is unable to transfer it to the new phone without putting in a request to keep my plan. I asked to speak to a supervisor and spoke to Nichole in the Loyalties Dept. She informed me that she could not transfer my plan because it was an outdated plan and would have to put in a request which could take a while. The last time I waited on this type of request, it took a couple weeks.

I am a Long Haul Driver and depend on my phone for shippers, receivers, family,friends and the data package for internet . I believe I was lied to, to sell a phone! Bait and switch it seems...I informed Nichole that I would be contacting Consumer Affairs and my lawyer about filing a Class Action Suite against Verizon because I feel I was purposely lied to to sell a phone.

Some of these charges are at 2:00 am which is ridiculous. I know that Verizon did some updating with the unlimited plans on data usage, but we never had unlimited. I'm a software developer, and I know that updating anything in a system can incur some unexpected results. They don't admit that anything can be wrong, and talking to a consumer rep is no help. There is obviously something wrong, and I don't think I should have to pay for this charge. If I don't get it refunded, then I'm definitely switching to another cellphone service. My plan is to make hell for this company, because they are getting away with this scam. I plan to make this as public as I can! Paying $62.00 in data charges that were not actually used. Since I'm under contract with them, I have to pay for it, otherwise I will have to pay penalties.

In the meantime, home connection is still not working. Early October, Verizon called me (Geoffrey 4401), and said they would cancel the home connection and that it would not work for me. I explained about the internet service problem, and he said "you should not have that 4G service, that it is not in your area, not until the end of next year (2012). We talked about my options. I explained my son was going to get the service up near Knoxville, and could I trade my 4G for the 3G equipment. He said yes, let Verizon know, so we did.

Now, I am back to where I was originally. I received a notice from Verizon, that my bill is going up $10.00 per month, so I called them. Verizon said I was on 3G, and also holding me to 4G contract that I don't even have, I just want out of the contract. I spoke to Kenneth ** (not sure if this is spelled correctly), from the executive offices, and he said no, they are not letting me out the of the contract, I want out. I am back where I was, and they are charging me for 3G price with a 4G contract. No reason for me to be committed, I paid for the equipment, I own it. I am being held to a contract for no reason or benefit, and I want out of the contract. Please.

The Manager gladly took my order and promised to give me the price of $74.99 plus applicable taxes. The confirmation e mail came with higher price of $94.99. Next day I called the store again; the Manager was not there and Assistant Store Manager promised to take care of me by matching the advertised price. He created brand new order. This time they lowered the price and made an appointment for installation on 11/17/2011. I was told; I will be getting a call a day before from tech department to give me approximately time of tech's arrival and no body called. I took my day off from work to be at home to get the service installed for my multiple handicapped daughter.

Around 10am, I called Verizon customer service and rep over the phone put me on hold for more than an hour though she was updating me after every 10 minutes. She told me; she was trying to be in touch with the right department. Finally she ended up my call by saying; its not 5pm yet! Unacceptable and unprofessional response after wait of seventy minutes. Around 3pm I called Verizon again to know the tech's arrival time. I was shocked to know; there was no order in the system. For no reason; the lady in the morning deleted my order. Afternoon lady created a new order for me with an installation date of 11/19/2011. What Verizon reps did and how many times different people pulled my credit report?

Then, they took it upon themselves to take that payment out of my bank account! I have been with Verizon for 7 years. We have had small issues in the past but never like this. In the past few months, someone in the financial services has developed a God complex or something. First, with the threats, now they take my money out of our bank account without our permission! Someone needs to be fired but of course, all I got out of it was “There was a misunderstanding sorry!” Well, sorry when we drop you and call the attorney general Verizon!

They had also omitted my state discount I received working for the state of Idaho which is 10%. I contacted Verizon wireless and they told me they would put my discount back on but since I had not known to tell them to prorate my bill they would only credit 25% of the charges that were on for the 6 days of the billing cycle. I then voiced my dissatisfaction and ended the call.

After thinking about the situation, I called them back and told them I was not satisfied with their offer so they agreed to decrease my internet fee which is 3 gb a month and they agreed to charge me $20 instead of the $30 they currently charge me. When I told her my usage was only 3 mb per month average I was told I couldn't change to a 1.99 per mb with my current phone. I then found out that its going to cost me $800 to change carriers with my friends and family plan.

So anyway about it, Verizon needs some serious regulating as the consumers are at their mercy and they are laughing all the way to the bank. I rate my experience a minus 10 and feel they are victimizing customers as their way they do business.

I contacted Verizon about switching my plan to prepaid but they told me that I couldn't use my Treo 755P on the prepaid network. After some research, I found Pageplus Wireless, a Verizon reseller. I set up an account with them using my Treo phone, my $25 purchased 400 minutes that won't expire for 4 months. That's $6 per month or just over 6 cents per minute. This is a savings of 88%. My wife will be switching to Pageplus when your current minutes expire.

However, what the technician failed to mention was that they only send out refurbished phones. There was no way of me knowing that because that was my first year with Verizon and that was my first problem with the phone. I honestly didn't even think to ask because I assumed they send new phones. If I knew this beforehand, I would have never gotten rid of my phone and I would have been right to do that. About a month after, I received the refurbished phone. I started having problems with it. After 2 or 3 months, everything was just getting worse and worse. The phone was just falling apart. I started calling Verizon and complaining I think from April-June of this year and their only option for me was to pay.

Months passed and I was still calling and trying to figure something out. I had no money to get a new phone and Verizon would not help me. They said I have to either upgrade or spend the same amount of money on another refurbished phone. Finally on October 19, I was able to purchase a new phone. I ended up getting an iPhone and ordered it in the store. I was told that I would receive a confirmation email within the next few days and my phone would be shipped to me on October 28th. I waited 5 days and after not receiving the confirmation email, I called Verizon to verify my shipment. The representative told me I would get the email on the 26th and get my phone on the 28th. On the 27th, I still had no confirmation so I called them again. The first thing I was told was that my bank card declined so nothing went through.

I was furious! I called the bank and they still had my money on the account. But I was short by $1 so the payment didn't go through. I put the money on the account and went to the Verizon store to resolve the issue. After waiting for about 20 minutes for the sales rep that I dealt with previously, she stopped working on my problem and gave it to someone else. After that, she walked away to the back of the store. The other sales rep then started to tell me that because of the high demand for iPhones, their system is very delayed and that the payments don't actually go through until the confirmation email is sent. Why wasn't I told this when I ordered the phone? Why is it so hard to communicate with people, especially when the rep saw that I had to go to the bank to deposit money in order to get this phone? Doesn't common sense kick in to tell your customers the whole situation if you know they don't have extra money in the bank?

I used my bank card for one little dollar and that screwed everything up apparently. It took an entire week for my payment to go through and no one said anything! Then, I had to wait over an hour while the sales reps tried to fix my problem and re-order the phone. That's right, re-order! My first order was no longer active. I couldn't believe this! I was supposed to get my phone the next day. But because of incompetent employees who don't know how to do their job, I had to wait another 10 days!

Another big issue I have with Verizon is that they got rid of all their in-store technicians, which are really inconvenient, and their seating area. When customers like me have to wait an hour to fix a problem that their own stupid people made, I would like to sit down. Maybe I had a really long day at work and can't stand on my feet any longer. Where is the customer courtesy?

I have yet to hear from anybody at Verizon regarding this matter and really don't want to. This is the worst service I have ever seen or had in my 27 years in the customer relations. I just received another bill and called again. I finally got hold of a supervisor who proceeded to lie to me about their ability to keep hackers from stealing the WEP/WPA out of the air. They were saying it was impossible that anyone could do that to their system and they are expecting payment. I talked to a computer tech and he said it is so easy. All you need is something called back track 5 on the new Lennox system. To summarize, I had the modem for 3 days and it was never connected to the internet once. And I received a bill for $185.00. I really don't like Verizon at this point in time. Plus, I don't believe that I owe this money. Hopefully, I am the only one that they have done this to out of their millions of accounts. Thank you.

I have not heard back since. However, a month later, the next payment resulted in the same situation. Apparently, they are stating that they have not received my payment. I have indisputable proof from my financial institution that the payment was made and accepted by Verizon. I was furious. I can't have this happening every single month. I have contacted Verizon customer service, which went nowhere. I filed a BBB claim to which a LaSonja ** replied with a letter (sent to my residence), stating that my statements were false and that neither payment was made on time. She ended her letter requesting my full bank statements be sent to a fax number. The fax number she provided was invalid. However, she left no phone number to contact her in her letter. She did provide her contact number on the BBB response. But I was never notified that an update was made to the claim. So, I was unable to respond.

Due to my limited ability to make outbound calls during business hours, my girlfriend contacted the Director of Public Relations for Verizon Wireless. I am not going to name this individual because she is the one and only person who was indeed professional enough to respond and try to give assistance. She referred us to another associate named LaDonna **. She stated that LaDonna would be reaching out to us shortly. After not hearing from LaDonna that day, my girlfriend reached back out to the PR woman and copied LaDonna, informing her that we were still waiting on a response.

Upon receiving this, LaDonna emailed my girlfriend stating that she has called me but was unable to reach me. She stated that she had left me a message. Go figure, no call or message was on my phone. I emailed LaDonna the following day, and did get a response. She wanted me to provide her with the bank documentation showing the payments. I sent her this information, as well as the email from Ramania stating that the payment a couple of months ago was misapplied.

It has been days since the information was sent. My girlfriend and I have both sent her emails to inquire about the status. I looked at the BBB complaint and it had been closed due to my failure to respond to LaSonja **. However, I received no notification from the BBB that there had been an update. I did not even get notification that the case had been closed. Today, my girlfriend contacted the CEO via email (his direct email). I will refrain from posting that address at this time. She also copied LaSonja ** on that email. Attached to the email were PDF files of all of the bank records, emails from Verizon, and the BBB complaint. Hopefully, we will be contacted within 24 hours. The next step is reaching out to legal counsel. I have an attorney who won a class action lawsuit against Verizon last year.

I'm on the phone with Verizon for 2 hours & 36 minutes, getting transferred everywhere and nothing is solved. I still have to pay for all the charges. The so-called high speed internet is so slow, worse than dial up. They told me my speed test is normal and blame my computer, which is brand new and runs super fast.

With the cold weather coming, none of this community wants to go outside to use a convenience that should be workable indoors. Second problem, we are both over 65 years old and would like to know why we haven't been offered the Verizon Nationwide 65 Plus Plan?

I would like a response to have the tower placed on our property, so the neighborhood will have the service we deserve. The 65 plus service should go into effect ASAP. I doubt if there would be a refund of money we paid, since I am 73 years old. I would like an e-mail or a phone call to our AT&T phone, since we can't get calls from our wireless phones.

After having the phone for 2 days, the volume stopped working on my phone and I could not hear. This is in addition to the phone getting very hot and then shutting off. My boyfriend experienced the same heat problem with his phone as well. We returned to the store Verizon Wireless.The sales associate told me that this particular model phone is garbage and it will probably continue to happen. That is why she does not have one. She went into the back room for 30 minutes and did something to my phone, where the volume started working again. I asked about returning the phone for a different model since she said that this problem would probably continue. She explained we would both have to pay a $35 restocking fee for both phones, even though the phones were clearly defective. I just spent $250 on the new phones 2 days earlier and refused to spend anymore money, especially on defective devices.

Well, recently, our service is worst than Dial up. They expect us to update to a new card that has Data caps. Worst is the fact that we were told Fios was available. We are now 3 yrs +/- at the residence and Fios is still not available here but they managed to put it in at a new housing development down the road less than a mile away. Fios is also available up the road, but we have been customers for years with smart and cell phones, landline and aircard. This collection of now useless services comes with a rather large chunk monthly in cost. We are not getting the service we are paying for and tech support has been useless. See my other review in relation to their landline service. Ridiculous!

She called me later and told me that the person who answered spoke Spanish. When she asked him for his number he gave her the same number as mine. I have had the same number since I first started with Verizon in 2007. He had told her that he activated a new line with PagePlus on September 2, 2011. My friend suggested that I should call Verizon customer service.

I contacted Verizon Customer Service and explained the situation to the representative. When the rep called my number to verify the problem, the first call was directed to me. However, when the rep called a second time the call was directed to the other person who had the same number as mine. I have no idea what the representative said to him, but when she call me she said that she didn't know what happened to my account. She said since she couldn't speak Spanish and communicate with the other person, the problem couldn't be resolved.

I asked if there was Spanish speaking rep who could call the other person who had my number and converse with him in Spanish. Since the phone calls weren't directed to me, we assumed it was directed to the other person. He didn't answer any of the rep's calls. The representative suggested that I should change my number. I told her that this was my number since 2007 and I did not want to change it since too many people know this as my number.

In another attempt to resolve this problem, I went to the Verizon store at Western & 7th. I explained the situation again. They called my number, but again it was directed to the other person who had my number. The rep spoke with him, but since the rep couldn't speak Spanish, he called customer service. They dialed my number, but this time it was directed to me. They couldn't see what the problem was and didn't believe me or the rep at the Verizon store.

Again in an attempt to resolve this problem, I went to the Verizon store located at 3785 Wilshire Blvd, Store #570701. And again I explained the situation that someone else had the same number as me and that I couldn't get the problem resolved from Verizon. The reps at the store called technical support who transferred me to a Korean interpreter. I explained the full story again and the interpreter said she checked my account but couldn't find any problem. I told her to check my call history and see that I had called several times about this problem. I asked her to call me to confirm what the problem could be. She called and the first call was directed to me. I asked her to try again since calls sometimes get directed to me and at other times are directed to the other person. When she tried again my phone didn't ring but there was an indication that a mobile phone was ringing, however the other person didn't answer. I told the rep that I didn't get that call since my phone didn't ring. I suggested that since my phone didn't ring, the call must have been directed to the other person who probably didn't answer the call. The rep didn't believe this to be the case, however she did not offer an explanation what had happened.

I explained that if the call didn't go to the other person who had the same number, how can she explain my phone not ringing. She just said she didn't know. I asked for her to call several more times until the other person answered, but she said she couldn't do it without offering any further explanation why she wouldn't. I asked to speak with her supervisor and again I had to explain the full story. I pleaded with them to again call my number to try to resolve this problem. The supervisor firmly said, "no". I asked how they could resolve this if they wouldn't make a phone call to see what the problem was that someone else had my mobile number. He told me that my friend and I must have been mis-dialing the number. I replied that while it's possible that it could happen, it would be inconceivable that this would be done repeatedly, especially since my friends have my number either on speed dial or on a contact list.

I asked them to check my call history and see what the first representative knew. He said that he couldn't call the first rep but that he could email her. I asked why not email her now, but he told me that the first rep was most likely finished for the day. However, he could have sent it anyway and have her response by the next day, but he didn't appear to be willing to help me resolve the problem. After speaking with them for about 4 hours, I got the impression that either they didn't want to resolve my problem or they didn't care. I felt that these representatives lacked professional courtesy to help your customer. What kind of customer service is this? I hung up the phone frustrated again and with no help from Verizon.

I called my own number and the person who also had the same number as mine answered. The store manager ask him when he got the phone number, where and what phone provider he used. He told that he activated his mobile line from PagePlus on September 2nd. Since he understood the situation he told me that he was going to go back and get his number changed ASAP.

On September 5th, I sent an email to Verizon and they sent an instant email saying they would reply to me within 24 hours, as of the date of this letter I have not yet receive anything from Verizon. On September 6th, I called customer service again and explained the situation and the rep said they would need to connect in technical support and asked me to hold, but I was disconnected.

I've dealt with this issue for several hours on the phone with numerous Verizon reps and went to several Verizon stores and received no help nor any resolution from them. I had to resolved this issue myself without any assistance from Verizon. I am frustrated that Verizon charges for their service and when there is any problem, not of the customer's making, the Verizon reps and service personnel lack professional courtesy and fail to show the customer any respect. How I was treated by Verizon's Customer Service and Verizon's representatives is totally unconscionable, totally lacking in compassion and professionalism.

I hope that Verizon will try to resolve your personnel's lack of professionalism and treat your customers with the respect that they deserve, there are other providers that we can go to for our mobile service. Thank you for your time.

Not knowing what the cause of the denial was, especially since I had not had Verizon services for months, I learned from Dominique that there was an outstanding balance on an account that I apparently had while traveling between DC and NJ returning to work after the death of my father. Before calling back again, I pulled my files on Verizon (that I keep in perfect order). I realized the following:

I had received a bill for $113.14 at my Washington DC address, ***. I sent a check for $113.14 (check # 359 drawn on my Sharonview Bank Account) to Verizon and I called them and asked that they send all future invoices, mail and correspondence to ***. They promptly complied as I received a letter and a credit balance refund check separately. They clearly had my address as I clearly called and gave it to them.

After reviewing my records I recognized what had happened and called Verizon again at 10:25am same day (10/24/11) and explained what I learned. I told Anita that I was looking for Verizon to remove the report to the credit agency as it must have been submitted in error as I never received a bill from Verizon even after calling to inquire about any outstanding balance. After discussing it with Anita, I was transferred to Chantal with whom, again, I explained the circumstances.

I asked Verizon to remove the report on my credit as it causes severe additional damage to my credit for 7 years as a reaction to a mistake they contributed to.

Verizon's response was Verizon and Verizon Wireless are 2 different companies.

I am a hard working professional who is trying to continue to provide support to patients living with cancer. As a major pharmaceutical corporate oncology (cancer) consultant/trainer, I am committed to ethical, moral, professional and legal business conduct and Verizon is demonstrating that they these values may not be a part of its corporate objectives.

Who knew that Verizon and Verizon Wireless are two different companies?! How could have I known that? They are both in the communications industry. Their share websites. They use the same logo, the same colors. None of their representatives clearly distinguished the two during my contact with them.

Though I know that I was responsible for any outstanding balance which is now paid, I feel that I have been deceived by the company into thinking they were one company and there was no reason for me to believe that after speaking to Verizon that Verizon Wireless did not have my updated information. I never received a bill and the small payment of $131.14 was not paid until I learned that there was an invoice when I went into Best Buy in 10/23/11. Verizon and Verizon Wireless have well developed, overly aggressive credit reporting systems and I am certain that this injustice happens to countless others. Merely because of the size of the companies only and considering the number of customers they serve, they may very well be contributing to large numbers of credit disparities further compromising our domestic ability to repair our national economic status due to the people's inability to qualify for loans and such.

This should not reflect negatively on my credit as it was caused by the misrepresentation on Verizon's behalf! I am asking that this be removed from my credit report.

I left Verizon for another cell phone company and came back within 30 days by responding to the offer to restart my agreement. I then left Verizon after the end of my commitment period. They have now told me that they altered the contract when I came back. I was marketed an offer to continue my old contract. They changed it out from under me though, and now are attempting to collect an early termination fee. They claim that everyone who comes back has a minimum of a year commitment period. This isn't disclosed to the consumer as a part of the marketing/customer win back efforts. It is false marketing and certainly, I didn't sign any agreement that would have extended my commitment period. I have exact dates, etc.

As it turns out, Asurian told me that unless the phone shows physical damage or has been subjected to water damage, they could not help me. My phone has neither gotten wet nor been physically damaged. It is acting like it picked up a virus of some sort. In other words, the problem is internal and neither Verizon nor Asurian has a solution for a situation as simplistic as this one that won't cost me nearly $200.00 to replace the phone or end up altering the length of the contract my phone is a part of. Greed is greed, but this is getting ridiculous.

So I took off another day of work and sat at my house for another 12 hours. Then I received a text message at 8 am this morning which said that a tech would be at my house by 8 pm today. After a second day off work and waiting, no one showed up again! Again, I called and I spoke to a tech who could not believe this happened and that it's unacceptable and he could not believe how calm I was in this situation. For whatever reason, the appointment was rescheduled for the 15th 8-8pm, and I was not notified. He assured me that I would be compensated for my inconvenience and transferred me to billing.

After being on the phone with supervisors for over 2 hours, no one could do anything for me. I was told I will be compensated $30.00 for the phone service that wasn't installed. This is not a compensation. This phone line was not even installed yet. I did not expect to pay for this service, to begin with. I was then transferred to another supervisor who told me she could not do anything else for me. It is now 3 days that I had to take off of work, lose my time and money, waiting for techs who do not show up.

I was then insulted by the supervisor who told me that I obviously make a lot of money, because I am complaining about taking 2 days off of work for nothing! I then asked to cancel all my services with Verizon, and that I am not paying the cancellation fee. However, the supervisor (with an attitude) told me I cannot do so. This is ridiculous! I am beyond frustrated and annoyed!

I placed this order at the end of September, because my husband needed a landline in the house for his job. It is now the middle of October, and I still have no phone line. I've taken off 2 days of work and lost about $400.00, and now, I have to waste another day (Saturday) to wait for 12 hours; let alone the business and money my husband is losing for not having the phone line installed.

A tech is supposed to come out Saturday 8-8pm on the 15th, and I do not know if he will even show up. She couldn't even provide me with an exact time. I know the calls are recorded, so they do have all of this on record. This is the worst customer service I have ever experienced in my life, and I am very unhappy. Their techs obviously can't even keep their appointments, after making someone take off of work 2 days in a row and wait 12 hours each day. Now I even have to take a 3rd day off and wait another 12 hours, not knowing if anyone will show up.

This is insane, and that I cannot be compensated for their incompetence. The fact that I was insulted and was told I cannot cancel the service without paying the cancellation fee is even more ridiculous. When I had Comcast, my TV service was interrupted for a day, and I was compensated a whole month's worth of service..

After 2 hours of being on the phone, nothing was resolved. This is unacceptable.

My trip to France was my first time traveling outside the U.S. I was not sure how my phone could be used so I contacted Verizon on September 1, 2011 (prior to leaving) to learn what my options were. Had I any idea that the charges could increase so dramatically I would have left my phone at home and purchase a pay-as-you-go phone in France. But I didn't know that and that is why I called Verizon prior to leaving. The representative I spoke with asked me how my phone would be used and I explained that I was traveling alone and I might need the phone to search things on Google, check email, and make a limited number of phone calls and text messages. I was told that all that was needed for that type of usage was an additional $30 for international data roaming and an upgrade to $4.99 for international calling so that my per minute rate would decrease. I accepted the plan.

I arrived in Paris on Wednesday, September 7, 2011. On Thursday, September 8, 2011, I received a text message that my data usage had exceeded $7,000. I immediately called Verizon Global Customer Service and I was told how to shut off the data roaming. They did not understand what had happened and they told me that there must be an error. On Friday, September 9, 2011, my phone was shut off. Beginning on Thursday, September 8, I made sure that I was always using Wi-Fi to connect to the internet and even then, I was only doing so in small doses because I was afraid of being accused of data roaming.

This ordeal has caused me and my parents, who shared my account, an unbelievable amount of stress. I have never traveled before because I am a student who works part time and what savings I had was spent on this trip. If someone could help me get in touch with an executive from Verizon or has any other suggestions, they would be much appreciated.

I have an astronomical amount to pay that is going to cause me to go bankrupt for less than two days of service. I never understood how data roaming adds up and when I called Verizon, it was not explained. This is also going to affect my father's credit whose name the service is in. I had to see the counselor at my college because of the stress that this was causing.

They proceeded to explain that if I had returned the phone in 30 days they would have exchanged it, which indicated to me that they were responsible for the replacement of this phone. I paid the insurance for the phone but since the phone was deemed used, I could not use the insurance and I would have to purchase a new phone at full price.

I have to purchase new phone at a regular price, yet I am still being charged for insurance on a phone that is not covered by insurance. Furthermore, the retailer gave all wrong contact information for the District Manager and the Regional Manager.

A message appears on the phone that states that the requested catalog is not available and to please re-try later. This has been going on for a few weeks, so yesterday afternoon, October 9, 2011, I contacted Verizon Wireless customer service department by phone. I spoke with Dominick who said that my software is out of date and that a new software was released in March 2011 which should correct the problem. He said to take the Voyager to a corporate office (i.e. a Verizon retail store) to have new software installed because the Voyager could not be upgraded by just making a cell phone call.

I took the phone to a Verizon store near my home and spoke with Aretha who was the store manager. She argued with me for 20 minutes, stating that the Voyager was old. She did not have version-12 software for it, and she could not tell me where I could go to get software. She removed the SD card from the Voyager and wanted me take it. I refused because I did not have any electro-static-discharge (ESD) bag with me to put the SD card into. She did not understand why that would be important and put the SD card on the counter top.

She then took the phone to her manager's station and did some investigation. When she returned, she said the phone had old software and that she could install version-12 software. Well, since that is exactly why I came into the store in the first place, I let her take the phone and install the software. After the update, she re-installed the SD card and handed the phone to me. I left the store, returned home, and checked to see if the Voyager would download new ring tones. It would not. I got the same message as before, stating that the required catalog was not available and to try again later.

I called Verizon Wireless again and spoke with Natalie in customer service. Natalie put me on hold so she could talk to some technicians. She returned and told me that my Voyager could not be recognized by their software, even though I have the latest version-12 software for my Voyager. She said too much time has elapsed since the phone was last used. She said my only recourse was to purchase a new cell phone. I told her I was not going to purchase a new cell phone from Verizon.

I finally did contact technical support after customer excellence told me off. I did speak with a nicer supervisor, Alex, in technical support. However, he offered me a charge on Thunderbolt, which has old and bad battery, or Revolution, an old LG phone that I am not comfortable with. He's not offering these as replacements to fix my issues and he is charging me. I asked that I get a newer phone since I will be dishing out a handful of money when I shouldn't have to. My 3G should work as it used to and not 360 kbps up and down. He stated that he could not give a Bionic or anything newer, because they were too new. Now, if I'm going to upgrade and be stuck in another phone for 20 months, why get an old phone which have all the issues.

I was talked to on Friday, October 7th, like an idiot and I was told that I had no options until I did call support at night. I spoke with a young man, who I asked to speak to his supervisors, and I was offered these old phones not as a replacement. I would have to pay full upgrade price and then be stuck again in an old outdated device. I told them that I would take the charge or Tbolt as a replacement and was shot down, so my only alternative is to keep my existing phone and live with its very poor and almost non-usable 3G service while they open a ticket to look into my towers. I signed a contract that also states that they will do whatever they need to do to keep me in a working phone that I am satisfied with. I am left in the same situation where I can't use my phone like I used to for work, as the 3G network is so congested that they have capped us a horribly low speeds. I again offered to pay for a new 4G device to solve my problems but they are only willing to give me old 4G devices that are going for $69.99 to new customers.

This is not acceptable. I cannot do my job as I used to on my phone and I can't even load a website to browse.

If I sign up with AT&T, I can get the latest iPhone which works overseas for $200.00 dollars. Why should I pay Verizon $700.00 for lying to me? I offered to pay the $700.00 if Verizon would provide a reasonable credit to my account but they refused. There isn't much recourse other than to wait out the contract for a year of service that is worthless to me or to pay $280.00 plus the cost of the AT&T phone, of which none of these options is appealing to me. I'd rather see if some other means are available to help me.

I had to dump their intermittent service after they left me for weeks on end without service several times and without any idea of restoration or remuneration. I was unable to complete my work assignments and incurred hundreds of dollars in expenses as a result. I was charged $50 for a call I did not make. They continue to send me a bill every month for service I dropped months ago. They promised to put me on their do not contact list, yet I get a bill every month for service I no longer have. Why are the people from the collections agency calling me?

Now they have shut off my cell phone service due to lack of payment. Why should I pay for suspended services? I need to have a phone since my dad is currently in the hospital and this is the only means for anyone to get a hold of me. Verizon is not customer friendly and lie to you. I would not recommend them to anyone. I am currently unemployed or trust me I would seek legal help to solve this matter. This matter has caused me additional stress I don't need right now.