Verizon Wireless Reviews

The phone was found to be defective before even one payment was made on it. So, now we are stuck paying over $500 for a used phone. Verizon also refused to adjust the price of the phone because apparently their phones are only guaranteed for 14 days. Even though the problem was brought to their attention within 14 days, they did not fix it and somehow that is our fault and we are stuck with the bill. We have been Verizon customers for many years, but now plan to cancel all our services with them (after we pay for this overpriced, defective phone).

I kept calling Verizon again and again to explain that I was willing to pay what my monthly average which was around $210 a month. I know I had to pay 2 early termination fee's =$ 110 each which amounts to $220, plus my average $210 a month which still too far from $616. I contacted Verizon again but customer support did not even want to help me. In February I received the same amount of $616, I called them again - no help at all and I paid $216 that I could at that time. Yesterday I get another bill - now it's $1152.79? What's going? I called them today, and they transferred me to some collection agency? I did not receive any notification or any resolution from Verizon and they just doubling their statement from last month by giving to a collection agency? I have been a loyal customer for over 11 years and this is how you treat customers?

I went in two days later to cancel the new line and deactivate the phone and they demanded a $50 restock fee for the phone, which I later found out was not only supposed to be a $35 fee, but would have actually been free within the first 3 days of purchase. The manager of the store refused to cancel my phone lines and told me that I was making a "stupid decision" and was being "rude after everything they did for me".

It's still within the 14 days and I am still trying to cancel the new line of service. They now want $40 per phone that is being deactivated (after going from $50 to $35 to now $40 and now a fee for both phones), and are demanding the contract that they had never bothered printing out for me. The representatives for Verizon have been nothing but rude and do not care about their customers, only their money. I have been with Verizon for almost 10 years and have never been happier to leave if this is how they treat the customers that they have had for so long.

My daughter spoke to a rep last night and he was wonderful. He was very sympathetic to all my daughter had been put through and he had checked into her account to try to sort out what had happened. After listening to her account of what had transpired, he told her that he was going to wipe her account clean and clear all of the remaining charges that were still there. My daughter was so relieved that she cried and thanked him for finally resolving an issue that had been ongoing since last December.

Though this still does not solve the growing problem of the horrid state of Verizon's customer service, it does help to make the point that if you feel you have been treated badly, don't give up..... There are actually people who are willing to help if you persist.

Original Review: March 7, 2015

My daughter went online and obtained what she believed was a free phone for a 2 year contract renewal. Issues with the phone and a call to Verizon resulted in sending the phone back for a replacement. She received an upgraded phone, rather than the one that she had so she called, in panic, but was told she would not have to pay for it since they did not have the phone that she originally had in stock.

This was in December...they added the charge for the upgraded phone to her bill and she has been trying to resolve it ever since. Every customer service rep since Dec. has told her not to worry, this was not her debt and it would get resolved, that there was an issue with the warehouse and credit being applied back on the phone that she returned. It is now March....she has paid every dime, each month, that the service reps have told her to pay and left the amount that they told her NOT to pay while awaiting the credit they said would come. They assured her that they had noted this in her account so anyone else would see what the issue is.

My grandson is autistic and has medical issues that require connection to doctors and disabilities that require my daughter to be able to stay in close contact with his school. Her phone is a lifeline for my grandson's ability to function, so it is vital. Yesterday they shut off her phone (something they assured her would not happen). She called and they turned it back on for 5 days, since there was not shut off notice given to her. She, once again, called Verizon and spoke to a supervisor who told her she owes $150.00. My daughter asked to speak to a higher level supervisor and by the time she was done was told she owes $275.00.

My husband has kidney disease and issues related to two previous cancer surgeries, but we will have to pull money from our medical savings to pay this bill, even though we are struggling ourselves with bills and rising medical costs. The phone is absolutely essential to my grandson's well-being, so we have no choice.

The supervisor told my daughter (I was there) that she should be grateful to have the upgraded phone and should not "expect to get something for nothing". She also stated that NO NOTES were ever put on **'s account and intimated that she was lying and that there has never been any "warehouse issue" - meaning every person my daughter spoke to would have had to be lying to her. Then my daughter began to cry and told her that when her contract was up she would never deal with Verizon again and that she would tell her story to others, as well, the supervisor told her that she would make sure that ** NEVER got another credit on her account and that her lack of gratitude for a $150.00 credit that she was going to apply (leaving her still with a $275 bill to pay) was a "slap in the face" to her.

(Do they record supervisor/customer calls? I bet they do not, because she would never have said the things she said to my daughter if they do.) We are all stunned. I tried to email regional manager, but their online email does not work, so I found the CEO email address and emailed him. I do not expect anyone to care. I have put an inquiry in with the Utilities Commission as well to see if they think this can be handled through them. I don't expect anyone to actually care, sadly.

Then we wanna cancel 1 line. You don’t know how hard to reach them to have that line cancelled. I had to ask my cousin to do that while we don’t live in the same house and we gotta do our jobs so it’s really complicated cause I don’t have the permission to talk to them to solve my own problem. Stupid, then I told my cousin to give me the permission, he did, but still, they said I’m not on the file. The next day I called them. Wtf, then he called them again with me right next to him they said yeah give them couple mins to get it done. We waited an hour and the line turned off itself. We actually thought it’s done. Until today the bill raised from $242 to $436, I think it’s the surcharge for the s5 but still call them.

They said I’m not the account holder, even though I tried to be nice, to explain things that we did, that we are the customer, my cousin doesn't even use verizon. He uses t-mobile, that he’s working and living far away from us, that we are the people who pay the bills every month, but still, I’m not on file, lol, I laughed myself so hard why the heck did I choose verizon to be my phone provider. I should have read these reviews before I came to verizon, so frustrated. People please stay away, they are sweet at first until you wanna do something.

I truly didn't understand how gigs worked... however I talk to a sale rep because whoever took my tablet turns out burn up my data in like two weeks. I asked to turn off my tablet. Turn out it would cost 45 bucks and I was told I still had to pay the 20 or so bucks for its insurance because it was part of the contract... Grrr... In the meanwhile someone had the great idea to up my data amount.

All of a sudden 10 gigs flew by... I tried leaving my phone at home where I have wifi... Nothing I done helped... Anyways it's been about 5 months. Never once has my bill be consistent or below 195 bucks... somehow a mini bill has been generated pushing my bill to over 332 bucks in one month. Now sits at 281 dollars. I've been lied to and told it was my fault I went over my data limited with no real help. Being with Verizon has been my biggest mistake since my first marriage. I strongly recommend you not sign up with this company. It's a racket. This coming from a retired person of a fitted income... Thanks.

Asked Customer Service if I can return everything, we were 100% suckered? No. Have to pay fees for breaking the contract I was tricked into. Here's a question, what was my upgrade for? I'm paying full price for phone. Down a upgrade. Again Customer Service: too bad so sad. So to sum it up apparently Verizon has nothing to do with a Verizon Wireless neighborhood store. That's what I was told anyway. I am still waiting call from the salesman to explain to me why I would agree to any of this. Advise me where my silly 20.00 dollar credit a month is. Absolutely criminal. I am a disgusted Verizon long time customer. Not for long!

I then called customer service. The rep helping me was speaking with his supervisor. She advised him to offer me a Samsung Galaxy S5. I declined this phone because I don't want a smaller phone which is why I have the Note 3. I was then quoted several prices for other phones. Considering that I feel like I have not gotten my money's worth from my Note 3, I don't feel it's fair that I should have to be out more money to get another phone. I was told I could get a Note 4 for $299. That's not a good deal to me. I've been passed around from rep to rep. I've been sent all over the place. Each rep does the same exact troubleshooting as the previous rep. I'm starting to think that Verizon just wants me to cancel my service and go with another carrier. I don't feel valued at all. What are my options now?

Yes they may have a little bit better service but they're just as crooked as any other carrier if not worse. If your looking for a carrier Verizon is no better than the other carriers. I am an existing customer and they never resolved my issues but my monthly bill keeps going up. And every time I call I get the same bull from each rep passing me along, putting me on hold, and never resolving the issue. The FCC really need to investigate these companies and these complaints because millions of loyal customers are getting ripped off daily. Today I'm still being told to "hold on let me speak to my supervisor" and my account it has not been credited by the over charges and the ETF they promised me. Oh yes I do have copies of the emails where I was promised an early ETF of 170.00 which I still have not received and a 35.00 dollar credit from another rep I never received.

When I called on 2/15 again, same story. There is no record showing any of these being logged anywhere and they insisted original price of $245. I brought up the name ** and **. They said there are too many call centers so no way to find out. There is a *serious* management and ethic issue with this company. First they can say and offer anything they want without needing to honor it. Second, they have no record (or afraid to admit they do) showing the activity logs. Third, every time after a conversation I asked for a confirmation or ticket number, I was told there isn't one. I have been assured that I will receive a text message or an email for tracking which 4 out of my 7 calls were not true. Verizon Customer Service management team - you guys really need to fix this organization!

Today 3/3/15 me & wife went to store to discuss return/exchange, we looked at a swap of another item worth about $85.00 in exchange for the JBL Pulse worth $169.00. I asked if they could credit my account for the difference & ** said no. I asked to speak with Mgr, again he is out sick, which I feel it appears he has never been in any time I asked to see him. We both left the store upset with Verizon.

I called to cancel and that's when I found out that I signed a 2 year contract and the early cancellation would have a high fee. So, even though I hardly used the phone I waited till October, 2014 to cancel. Called them, and they tried to work out a lower cost with me, but it was still to high. I contacted another carrier and now get the same service for approx $39 per month. Paid off for the final usage, and I got a bill today for an early cancellation fee from Verizon for $168.45??? I don't owe it!! They are impossible to deal with and I am going to try to cancel coverage of the internet through them. I'm also going to fight the charges as I don't want to see other senior citizens go through what I'm going through!!

She never even opened the box and when she went to return the device saying she only took it under the false pretenses, they wanted to charge a $70 b.s. restocking fee! This company is the worst ever. I have already pulled 2 of 4 of my phones and cannot wait until my contracts are up for the other 2 and be rid of this crap for good! And I haven't even gotten started on the service in my area!!!

In addition to saying one thing and doing another, Verizon customer service has relied on a technicality for defending its refusal to waive the fees, insisting that it sent me a pamphlet in the mail that explained the terms of my current plan. Furthermore, I get different stories from each customer service person I speak to. One tells me that the fees will be waived, and then another tells me that they will not. This was also true when I was trying to switch plans and wanted to know if I could bring a GSM phone to Verizon. They don't seem to know what they are doing. I was a Verizon customer for more than a decade. I have experienced good connectivity with Verizon -- in fact much better than I am now getting with AT&T -- but because of this horrible experience, I would not consider returning to them.

So the supervisor informs me that the problem is on their loop coming into my house. I asked her how long it will be till they fix the issue and she informs me that it won’t be fixed. “So I am paying for 7mbs on my bill and I’m not even getting 5mbs and you’re not going to do anything about it.” I stated and she answered, “Correct. There is not enough business in my area at this time so until the business picks up there will be no changes or repairs made.” So basically unless I go out and become a personal salesman and convince the neighbors to go with Verizon wireless, you will do nothing about your faulty wiring and I’m stuck paying for a service I don’t truly get. Her response was unfortunately yes that is correct.

I also earlier that day while talking to someone at Verizon technical support about issues was put on hold for over 45 minutes when he informed me it would be 2 to 3 minutes. I finally hung up because I had to leave. I told this supervisor about this and she said she would look into it. I’m sure nothing happened with it though. Verizon wireless is charging for services they don’t provide and will not make an effort to fix the problem.

To make a long story shorter the representative stated that she could put me on a 12 GB data plan with unlimited talk and text for $165.10. I told her okay, but not to start it until the next billing cycle. I received email confirmations stating the monthly bill would be $279.10 and my current bill is $255.35. Instead of costing me less it was costing me more and I was losing my unlimited data plan. I called in to complain and told them not to bother switching me because I wasn't about to pay more and lose my unlimited data. Well guess what? They told me I was already switched and I asked how that could be when the new billing cycle hadn't started. They also told me there was no way they could give me the new plan for $165.10 and to always remember that when you make a change YOU WILL NEVER PAY LESS.

Good point to remember if I stay with Verizon, but I am currently getting quotes from AT&T, Sprint, and T-Mobile. They also told me me there was no way they could give me my old plan back because it doesn't exist. I have been with Verizon for 10 years and out of loyalty you would think that they would try to compensate me somehow since their representative misled me and it wasn't my fault, but they could only say, "Sorry there's nothing we can do about it." Sprint has the special going on now that they will cut your Verizon bill in half so I hope this holds true, because it's bye bye Verizon.

I wanted to make sure this was the case so I called Verizon again a day later and to my surprise was told there was not such a thing as a free upgrade to an 8 GB plan and this plan was only available only for an additional $15/month. The rep said the only person who could make the 8 GB promotion back on the table was the first rep and that she will text him to call me and take care of this error. She also said she will call me before the end of the day to make sure everything's taken care of. She of course never did so I ended up calling *611 one more time and another rep told me that I was misinformed and the promotion does not exist. I asked to speak to previous reps and he said I should not count on them ever calling me back. He offered to roll back my plan to the old plan and warned me that I would need a court warrant to review recordings of my conversations with previous reps (apparently all calls are recorded).

So in summary I was lied to, talked into signing a plan I did not want and now Verizon says there's nothing I can do about it other than rolling back my plan to my old plan. Very nice. Verizon, this is a great way to lose customers.

During the last couple of months the company I work with changed payroll companies. This change has made it so the auto deposit that was made into the bank of the account I pay with was not going through. So I chose to pay my payment directly from my Credit Union account. Typing on my cell phone I typed a 9 instead of an 8 for the last number of my account number. I did not notice and I pressed proceed. Well the payment obviously did not process. Had I waited till I walked in the store and they told me "Would you like to pay your bill?" none of this would have happened. I had in the past added my brother to my line and was bringing on another person to the Verizon network.

As soon as I learned of the mistake I paid off from my credit card (one I don't usually use) as I have for years. Because of this error by mistake I was refused activation under edge. When I tried to explain they still refused. So now as a customer who has been with them, brought them new business I am being told no activation under edge. I made a mistake and typed on my phone the wrong digit and they will not even take that into consideration. They have horrible customer service. Being in technology sales I work with people asking me about service all the time. In Hawaii word of mouth is gold. In fact I have the mind to introduce one of my largest customers to a outside carrier sales rep. Then I can say "You're welcome" for the great respect I was shown as a customer.

I have NEVER had horrific experiences with companies like I have with these people. The old adage used to be "we are the phone company, we don't care... we don't have to". I thought that ugly business attitude went out the door with the breakup of Ma Bell years ago. Well Verizon Wireless has brought it back in in spades! The largest most profitable wireless company in America could give a flying rip about its customers - that is really obvious. When your contract expires - move on to another company. Mine expires on 3 August 2015, and I am crossing off the days until that blessed day arrives.

After Christmas, Verizon pushed an OTA (over-the-air) firmware update for my Tab 2 that reduced the tablet from being a little pokey to utterly unusable. Over the course of the entirety of 2014, call after call after call was placed to every level of Verizon's support and customer service mechanisms, all with no resolution to this issue. I'd attempted every step that every tech asked me to. The tablet was swapped out for me twice, but since the problems lay in the units firmware--its Verizon firmware--no amount of swapping out the tablet would help. Meanwhile, I was still paying my $10 a month to have this tablet on my account, even though, for all intents and purposes, I had no practical use of it.

By virtue of my career, I'm far more technically competent than the average consumer (and, if I'm honest, much of Verizon's own support staff). I was positively aching to root the tablet and install CyanogenMod, or some other Android hobbyist ROM, that would have easily solved this issue. However, doing so would have voided the tablet's warranty, and with over a year left to go (at the time) in the contract, I had little interest in voiding my warranty--or incurring Verizon's ire.

Finally, after thirteen months of tolerating every level of Verizon's hopeless staff of technical incompetents and their complete inability to make good on the tablet, I finally ran out of patience and demanded Verizon close the account associated with the tablet. I was adamant that I was not going to pay any early termination fees, as I firmly believed that since I hadn't but three weeks of actual use of the tablet at the beginning of the contract, the legal concept of warranty of merchantability could be invoked and applied to this case. Since this was such a dramatic failing of Verizon's customer service mechanisms--and because I was really, really steamed at this point--I took my case to the Verizon Executive ranks, writing a letter much like this one to John Granby, Senior Vice President, National Customer Service, Verizon Wireless.

I was contacted by a member of the Executive Support Team. As adamant as I was, however, about not paying any ETFs for canceling the worthless tablets line of service, Verizon vividly demonstrated that they were equally adamant about screwing us out of our money. I communicated very succinctly that I was fully prepared to close all of my lines of service--all nine of them, at the time--if they didn't agree to drop the early termination fee. The only way I could get Verizon to relent and agree to letting me out of my contract without an early termination fee, however, was to agree to give them the tablet back. Yes, that very same tablet (twice replaced) that my girlfriend had laid out $249.99 for and had given to me as a Christmas present.

So now Verizon has my girlfriend's $249.99, my Christmas-present tablet, and all my money I'd paid for the contract up to this point--just shy of $400, not counting taxes. I am now on a mission. I am determined to see that the story does not end here. I am going to seek relief and remuneration in Oregon small claims court, and once that business is concluded, I will be terminating my relationship with Verizon Wireless. I refuse to allow Verizon wireless to steal my money and Christmas present from me. Big Red is now looking decidedly sickly green--as green as the Grinch who stole my Christmas (present).

I was nagged several times by Verizon reps. I kept saying no thank you (I DID have the choice back then). Unbelievably, one rep stooped so low as to "FAKE" my voice to say "I agree." I only found out after requesting the recording from Verizon after they insisted I had agreed, when I KNOW I didn't. I had to go through my county consumer department to get it. I, and anyone who has heard my voice, could hear that she was totally faking my voice!! I kept the recording as proof, but I'm not sure what to do with it. I have disputed and disputed my bill since then because they still insist that I owe them $300.

After several years of fighting, I paid the damn bill over several months, just to get rid of them. I recently found out they STILL have me in Collections and it is ruining my credit! I checked my bank and they cashed $200 of the $300 I sent, yet they still say I owe them $300. The last $100 has been lost somewhere. I sent a check and it has never been cashed since January 2014. I had no idea they still had me in Collections until another creditor asked about it just this week! This will be popping up every time I try to make a large purchase, and all because of their crooked, inept methods. I never found out what happened to the employee who wrongfully pretended to be me, I was stonewalled by Verizon. They never admitted to their wrongdoing. I absolutely DETEST Verizon.

On to my issue. I bought a USB wireless internet device for internet service from Verizon almost 2 years ago. In order to get this device at a reasonable cost, with service, I had to agree to a 2 year contract. After the first year the device began to become unreliable, that was about 9 months ago. For the past 6 months I have been disconnected multiple times because of device malfunctions and I have had to resort to using the device utilizing the USB extension cable that came with it and having to ensure the device is in a certain position and not disturbed. A slight move will cause me to lose connection.

I called Verizon about this issue, and they said the device only came with a one year warranty and they will not stand behind it. In my humble opinion, as a consumer that makes a decision on who I give my money to, this is insufficient on their part. If Verizon is going to lock me into a two year contract for a service provided by this device, then they need to stand behind the device they sell. They put this on me because I did not purchase insurance on the device. Sorry, I will not purchase insurance on a device that provides me the service I pay for. They can stand behind the device, or they need to find a more reliable manufacturer of the devices they sell, and they need to stand behind them! I will not tolerate this.

They have lost a customer here. I don't even like that I had to rate my experience with Verizon. They don't even deserve a single star. Oh, their service is good, when my device is working properly, but if they cannot stand behind the product that provides that service to me while making me commit to a two year contract, and they will not stand behind the product for that time frame, I am done. I will find other alternatives, just as I did when I went from AT&T to Verizon. That is how free markets work, consumers have choices and leave deadbeat companies that aren't willing to stand behind their product.

Two months later we received a bill in the mail telling us that we owed almost $600 for two months of service. Less than a week later we received a notice that our account had been sent to collections. I called Verizon only to find out that they were still charging me after I cancelled my service. I informed their customer service representative of the date that I cancelled my service and of the fact that I had paid the last month of service several times throughout my contract and that I should owe no money. She told me that my account would be reviewed and I would be contacted with the results.

That was over six months ago. I know that this has already gone on my credit report so I will have to dispute this claim. My recommendation to anyone thinking of getting a contract through Verizon is to save your money for that nice phone you're looking at and get you a cheap prepaid plan. Verizon will only screw you in the end. I will never do business with them for as long as I draw breath.

After calling repeatedly, I was told that they have no idea why I was not receiving text messages, claimed they sent me emails to my Gmail account... I never received a single one and even though it is HIGHLY likely that my account has been hacked or compromised in some way that I am responsible for the full $4,000.00. I will NEVER use this company again. I will not pay a single penny of the bill. Cancelled this morning. These people are unbelievable and I am contacting an attorney and everyone else I can think of to report this outrageous treatment.

I don't agree, we are enrolled in paperless billing and the bill on the first page simply states Monthly Charges, in order to find out what is in those monthly charges you have to scroll down several drop down menus to find out what each phone is being charged. So it’s something you have to know to navigate because it’s hidden. Second, they had noted in my account that I wanted to cancel the Canada Voice plan but nothing about the Data plan. I told them to cancel both. Who would need an International data plan and not a voice plan? It's common sense but Verizon is lacking in that department. They refunded me $75 out of the $200, they're extremely expensive, and their customer service is terrible. 3 strikes and they're out. I regret switching from Sprint, which is why I'm going back.

Now that replacement is not the device number Verizon put in the system, Verizon but in the old device#. Verizon entered the device number for the phone that was returned and as and now is refurbished and somebody is actively using the phone (still not my problem). I have the correct device number for the Samsung Galaxy s4 and the number is **. I have contacted Verizon wireless customer service an over 30 times, and still no prevail. I keep getting these promises that I will be refunded the amount and all I have received was my phone turned off because of the $300+ dollars that I was supposed to be getting back for the phone that I traded in.

Now I have a negative balance on my account, because I am being charged for the phone because Verizon is seeing that they never received the phone. And on top of that I am getting charged late fee every month since November 2014. I am getting the run around, and I am not happy. I am bitter with the company and all of their promises. I want a full refund for my returned in the amount of $300+, and credit for ALL of the late fee charges imposed upon me by this company. This number in the bottom is the device # I am referencing for the phone.

Original Review: Feb. 19, 2015

I have two phones on the account and when we went to upgrade, we were told that we were eligible for two free tablets. Turns out they are not free and I am being billed for early termination fees to get them off my account.

I called customer service and the rep was very friendly and nice but said that unfortunately, they saw no record of either one of my calls, that their reps are required to record them and make notes about each call and that they can actually see all of my calls and neither were showing up, so they can't issue a refund. I was very nice to him, told him I know this isn't his fault but said that I refuse to accept that because I am 100% POSITIVE that both reps told me the same thing, and that I didn't imagine the calls having taken place so it seems there is a problem on their end.

I don't know where to turn. I am so angry that this is how I'm being treated after a decade of loyalty and that they claim I never called them when I absolutely definitely did. Something isn't right here--and I admit, I should have written down the names of both reps I spoke with--but I took their words for it that the information they were giving me was correct.

If their reps are not doing their jobs correctly, then there's an issue on their end. I'm not going to budge and yet I'm concerned about my credit rating being affected adversely. I've never had such a hard time with a company before--typically when a company sees that you've been loyal and paid your bills on time for years and years and you're fair and speak kindly and rationally, they will work with you. I can't believe they are not going to budge on this.

Today, Verizon said they won't waive anything because everybody pays that fee for better towers and classes on how to use a smartphone. Skylar the supervisor told me I'd have to go to the Costco store since an "indirect agent" was he one who made a bad promise. So basically any explanation you give as to why you are asking for what you want may be used against you. I will switch back to T-Mobile or another servicer next time, and take everyone with me to a different family plan!

The customer service reps seemed nice and willing to help. They said if we talked to a supervisor they would reduce the bill because it was our first time with a hot spot (and we no nothing with the computer world). The supervisor came on and was very unsympathetic. She could only make payment plans. We explained we could afford it, and like she was reading a script - didn't care. For some reason they had my old email address (we updated it today) and no one ever called my phone to say we were way over our plan. They said they sent the messages to the hot spot thing they sent us in the mail? Who knew? Why they didn't call is beyond me? I just feel they need to explain what uses up your plan points. This is stealing from the consumers. Thank you.

Marie was told to come back tomorrow to finish the information transfer. She went back the next day and the manager told her to take another phone because hers would not iMessage and he would give her a new iPhone for hers. What he actually did is have he sell the iPhone 4s for $10.00; (I was offered $150 for the phone by Verizon when I bought my iPhone 6); sign her up for another 2 years, take her phone, and tell her it is an iPhone.

On Saturday 2/14/15 she went to the store to get iMessaging working and was told then that this is not an iPhone and will not iMessage. This is the first time she was made aware that she was not given an iPhone. I then told her to go back and get the iPhone back, they had lied to her about the plan the android, and basically stole the 4s iPhone. She went back to the store to cancel the phone and the contract on 2/15/2015 and was told she could not get back the iPhone but they would program her old phone and cancel her current contract for $30.00. I called the manager the next day and told him that I thought what he did was not legitimate, taking advantage of by lying to an unsuspecting elderly woman, and telling her the phone did not work, and said the new phone was free. It is not free! He said he would find a new iPhone or return my 4s to her and switch it back to her original contract.

This was at 10:30 am. He said he would call me back within a couple of hours with the solution. He never called. At 3pm I called back and asked to spell to him and was told he was gone for the day. I do not believe that he acted in Mrs. ** best interest or in the best interest of Verizon. I do believe that professional customer service is the best road to success for any company. If employees are only seeking the highest commission on every sale, while taking advantage of a customer's ignorance then eventually Verizon's business will suffer. I would be happy to discuss this in more detail by phone or email as Marie does not fully understand what was done to her.

I gave her my iPhone because it is the easiest phone for her to use and most of her friends and family have iPhones so her friends and family can better explain to her how it works and how to best use it. I ask you this simple question. Would you want your mother treated in this way by your company or any other? As a subscriber myself and business owner I hope not. Please help Marie and do what you can to prevent this from happening to other unsuspecting innocent victims. Sincerely; trying to protect others.

Finally, in 2/18/15, I request a manager and she states the same thing but adds that it can take over 4 weeks to get refund and that it will only be refunded via my Verizon account. I stated I didn't want that since $70 of it had been put on my personal credit card. In any event, I returned a product to Verizon and it is going on 4 weeks where I do not have my credit back nor the watch, and yet I have already paid my credit card charge off that I now find out I won't be refunded the same way I paid - only refunded via Verizon credit. Very frustrating.

All employees I have come into contact with have been helpful and polite yet the end result is Verizon has my money, their watch and sitting on my credit that they then decide to give back to me however they want to - not how the original transaction was purchased (which is what should be standard). Frustrating process of products bought/returned to Verizon.

I called Verizon and spoke with 3 different Supervisors, each of them telling me to expect a call from their Customer Issues department with 24-48 hours. No one has called me back to help resolve this issue. One Supervisor told me Verizon sent a text message to me stating there was going to be a roaming charge for using the phone on the cruise ship vs on land in Mexico. I did indeed receive this text message but not until the cruise was over and I was back in the States. Also while on land in Mexico I never had Verizon reception, so the only time I was able to get reception from a Verizon satellite was while I was on the ship.

Again upon ordering the 1000 minute package the representative never explained about the additional charges for using the phone on the ship while at sea. If the representative would have stated this fact and made it clear to me that additional charges would be billed I would not have used the phone while on the ship nor would I have even purchased the 1000 minute package for $20. I feel as though it was false representation of the package offered and I am not receiving any assistance from Verizon to help resolve this matter.

Before I switched the account in his name, I specifically asked if I would have a balance, they said "no" that they simply just switched the account name to my husband. A few weeks later they begin calling telling me I have a balance under my name. YES, I was upset but at the same time willing to pay it, however I wanted them to mail me an itemized bill showing what I owed before up pay. I have asked them to mail me this statement NUMEROUS of times to no avail.

My brand new phone hasn't ever worked correctly, I can't send picture or text messages. I have called Verizon 50+ times and through the continuous technical support it hasn't fixed my phone. Apparently $26 full insurance coverage doesn't actually cover defective devices. We have the best internet one can buy and I can't ever hardly connect to the internet. Initially we thought it was the router so we bought the best router we could find for $300. It didn't fix the problem, they stated we would need the network extender box to enhance our service being that we live in a very rural mountain area. During NUMEROUS of calls, they promised to ship us a network extender box, we have NEVER received it.

I had to change my number a few months ago, because I was getting an obscene amount of phone calls and text messages of someone named "Lisa". Family, friends, school districts, payday loan companies, you name it. I called Verizon and they changed my number for me FREE of charge, however they really didn't. Ultimately, what they did was charge us $53 for my phone number change. They stated to me that we would need to pay it first then they will issue us complimentary credit. Makes absolutely NO sense!!

I asked the customer service representative to review the recorded phone calls for what I have been told, they told me that they only record calls for quality purposes. SO I proceeded in telling them that I am going to start recording all my phone calls with them starting now, the customer service representative said that when a customer states that they are recording the conversation, they are required to end the call, and she hung up on me!! Yep I am tapped out with Verizon, BUH BYE!!

After several more phone calls nothing then more phone calls and hours on end spoke with customer service. Finally Friday they said they think they could find them on the Verizon cloud but they were all in my trash and it would not let them undo the trash so they had to send it to a senior tech. When I spoke with the senior tech he insisted that I give him my Verizon password, my security question answers, and my screen password or he could not help me get them out of my trashcan and back on my phone.

I have always been told and no not to share that information but he had me over a barrel and I had to give that to him so that he could restore my information that has been going twice. This entire time your customer service folks of been telling me that this is not a problem they have ever heard of. A quick and easy Google search show that this is a very common problem, and once it starts it happens repeatedly to the same clients.

In my frustration I went to the local store Friday night to try to just get rid of this Apple iPhone 6 while it is with in the time frame I am allowed to do so so I can get back with either a Motorola or a Samsung, that I have proven success with. The young lady, and I do not know her name, at the Tomball store there at FM 2920 and State Highway 249 was very helpful but the nightmare continued when I had to speak briefly with your manager Thomas.

I had the little gift bag with everything that they gave me from the original store included in it including all of my paperwork, the earbuds, and the charging cord and the box that the original iPhone came in. I thought I was finally going to be rid of this nightmare and get into a phone that I was sure to work. He rudely told me he could not do the exchange because the wall plug adapter was not in the box. While everything else was included that $.99 piece was missing, he said the only alternative is for me to buy a $650 iPhone get the wall plug adapter out of that put it with this one and I could trade again.

He thought it was funny that I wouldn't have a $650 iPhone that I didn't want in the first place sitting in a drawer collecting dust while I traded the old iPhone in on a product that would work. I explained to him that I had to work on Saturday but would have the wall plug to him brought to him brought a friend waiting for him at the time they open the door. He told me they have to ship the old phone off right away and could not except the trade and without that $.99 piece. He was absolutely unwilling to work with me and told me that he was not sure if I would ever come back with that $.99 piece so he could not do the transaction.

Never did he show any compassion or understanding and never did he understand that I could not take off work to bring him that piece and get the transaction done. After all of the frustration with the phone, which none of that was taken out on Thomas, I just wanted to be rid of this phone. He was absolutely uncaring and uncouth with the way he took care of business. He almost thought it was a joke that this $.99 piece what's keeping me from being a happy customer. I have paid you folks religiously for over 11 years and never thought that you would have someone like this in a management position in one of your stores.

As I said in the previous post, this store does not have much repeat business because of the way it has been run since it opened several years ago. You have tried changing management and personnel and yet the core problem seems to be from above because the issues are still there consistently bad in every way. I am sure this is going to fall on deaf ears as last night when I called your customer service. I told them it was extremely important that I speak with someone regarding this matter and she assured me she would have someone call me this morning, but again it is almost 3 o'clock and no phone call.

I don't expect you to do anything about it as that is how the storage run, but I will never go to the store again, and we are seriously considering canceling all of our services with Verizon. I am going to be forced to pay the restocking fee on the old iPhone as well as absorb the cost for the gel case and the glass that I purchased at the time I purchased the phone last Monday, which I absolutely do not think is right, but I have not mentioned that to anyone. Your poor customer service on the phone let me to being frustrated with the phone and with your company, and then when it is in person and he has that kind of poor attitude showing me nothing but disrespect I did not appreciate it at all.

While I understand that this is not standard practice, this was an unusual circumstance that surely could be considered unusual. I was simply told by a rep in the executive office by the name of Angela that my situation was unfortunate but cant help me. BEWARE OF VERIZON!!!! They have absolutely no concern for the customer outside of getting your money. They have NO CONCERN for their customers!! Other businesses will work with their customers but not this company.

I was ripped off. It wasn't an "iPad" (Apple), it was some sort of old-version Verizon Notepad I didn't like - or the expensive attachments - so 6 days later I returned them. Then I find out I had to pay a $70 restocking fee for returning the $29 Notepad. They could have at least told me I'd save $41 by just throwing it away myself. Then they tell me, "To receive a credit for the activation fee, I have to cancel in 3 days." I don't know what I paid for that, either. Something new was, Data Service Activation for $35. I thought I already had data service.

The sales girl I talked to said, "They probably should have told you all that," then revealed that they really don't restock the notepads, they throw them away - meaning they simply made $41 more profit off me. My wife and I are due for new iPhones - and, apparently a new provider. When my home-phone contract is over we'll switch to AT&T.

The first simply cut off my call, the second put me on hold for over 10 minutes and I hung up, the third argued with me and wouldn't let me speak to a supervisor and finally on the fourth call I reached Steve. After speaking with his supervisor, he verified that I obviously did NOT have global services on my phone and made his own notations on my file and said if my statement for February contained any of these charges to have the representative refer to his notes.

When speaking to Linda today, she verified his notes, however, she said that I DID have global services added to my account from January 10 to January 22! Obviously that is incorrect, as I didn't leave the states until January 17 and returned on the 28th, so why would I have those dates? I asked speak to a supervisor and was told that the two supervisors, Ben and she didn't know the name of the other, were too busy and would have to call me back at the end of the day. She was argumentative, rude, and dismissive.

As I had already on January 28 and spent too much time explaining it to 4 representatives, needing to call again today and receiving this customer service is unacceptable. I have been a Verizon Customer for over 25 years! We have four phones under Verizon service and this has left such a bad impression that I will now be looking into changing our family's service to AT&T.

I called Verizon on FOUR separate occasions between November 2014 and Today. I was told on previous call about 3 weeks ago that they were going to speak to a supervisor and prorate my bill for charges that I didn't use. The phone was completely shut off since November, and I was being charged for it. Not only that, but I had already started another contract with T-Mobile, and wasn't even using a Verizon line at all anymore. So.. I received another bill in the mail today for the same ridiculous amount of $92.81 for a phone that WASN'T BEING USED.

I call customer service, the lady brings up my bill, and tells me that she can see where the phone wasn't being used at all during the month of November, but proceeds to tell me that if I didn't go into a Verizon store to cancel it, then it would roll over to prepaid. She also tells me that they aren't going to do anything about the charges, and she doesn't have any record of my conversation with the previous rep 3 weeks ago, about talking to the supervisor. So what are the end results?? I either pay the bill or it goes to collections. Which is absolutely ABSURD! Not only did I go in the store to have it canceled on November 2, 2014, but Verizon has the audacity to treat me as if I'm stupid, claimed I never went to the store because there's no proof because the genius customer service rep didn't bring the account up in store, and continue to bill me regardless.

Needless to say, Verizon is overpriced, their customer service sucks, and WATCH OUT, because if you don't cancel your contract, they will continue to abuse privileges and turn your contract into prepaid once the end date is up. I highly recommend T-Mobile now. I've used them since this Verizon fiasco, and I've had zero problems, and saved $30/month. Thanks T-Mobile. Good riddance, Verizon.

I went to Verizon Wireless (2799 Miamsburg Centerville Rd.937-4342355) was checked in by an employee **, I told him that I had a billing issue. He pulled up my account and it showed that I now have $70.00 credit. We went to his computer and he pulled up my account again and it showed that I now have $15.00 credit. Within 5 minutes they took out another payment (my bill is not due until the 22nd, I now know how I got a $115.00 credit). l asked ** if they had anything in print that explained how PrePay Auto pay worked, "No" he said.

** told me that he did not know how it works and could not or would not explain how a payment could be taken from my credit that I mysteriously had with them, but that I could go online and open an account and get any information I needed. So I did, found nothing. However I did get the Corporate number. Have been trying to contact Verizon for three weeks always busy. I'm running out of options, Please Help!

At the time my phone was stolen, I wasn't due to upgrade as I just upgraded a few months earlier. My husband was showing he could upgrade his phone at reduced price. I was looking at over 600 bucks to get myself a new phone. Since my husband loved his phone he said I should use his upgrade to get myself the phone I wanted which with his discount was only 299.00, I think it was. I still couldn't afford this but needed a phone to work so it was necessary to have. But Verizon wouldn't let me use that upgrade of my husbands, and we on same account.

In the past Verizon’s always helped me work out such things and I had been very happy with them because of it too. Now Verizon won't budge with me on this. I spoke with supervisor who just wasn't caring that I was a great customer who was always pleasant when calling customer service, and always wrote good reviews about them, and was good for an auto pay each month without fail of over 200 dollars. Over last 20 years I have sent them over 100 new customers who have big accounts. None of that mattered. I finally said “close this account.” I was so angry that I was going to go to their competitor and get a discounted phone for getting new cell service. It was my only choice. And so it was closed that day.

I remember asking them to send me a final bill of what they thought I owed. They said early termination fees would apply. I knew that I would be disputing early termination fees since Verizon caused me to go elsewhere to obtain a discount on a phone. And dispute charges on cell number stolen phone used because I had informed them of the phone being stolen and to disconnect the phone number to it. And I knew that whatever the final bill came to after adjustments on that final bill, I could pay that final bill 50.00 bucks every 28 days till paid off. I never told the Verizon employee my plan on disputing the final bill. I am figuring it will take a week to get the bill and I’ll have a week to get back to Verizon on it.

Well, to my surprise I was shopping a few days after that for my granddaughter’s first birthday gift and came up with to register and lo and behold my debit card wouldn't work. I knew I’d saved up here and there to get my granddaughter a nice bday gift. And I deposited that money into my bank account early that same morning the 250.00 I'd saved. Why couldn't I now purchase 169.99 at Babies R Us? I went online to my bank and there it was. Verizon wireless wiped me out and then some by way of auto pay of 675.00 on that closed account that Verizon still hadn't sent me a final bill on. Is that legal? My husband told me that I would fight a losing battle that once they get your money, it’s over.

My husband and I separated right after that and he had that bank account now. I reminded him about that 675.00 that put us into poverty just like that. I am today in charge of that bank account again as my husband isn't well and because of his health, didn't follow up on that transaction with Verizon and I would like to know if there is anything I can do now about it? It was two years ago. I still have access to bank records showing this amount and all other auto pays showing I had just made payment to them before closing account. I don't have the account number at the moment (moving my files into new office) but that’s not hard to get as well as the bank statement too that I can provide if there’s anything that can be done.

Told me to send my phone and case back and then lied and told me they never got the $43 case back that was in the same box as the phone. I have been calling since early December and here we are still going at it. 5 calls just today. Never call you back. Always never have a supervisor available. I have been with them for 16 years and been a good customer. I just signed a 2 year contract with them and you would not BELIEVE the treatment I have received. I wish we were not stuck with Verizon as the only carrier. Don't EVER sign up with them. Sooner or later they will rip you off and lie. I hate the way the rep lies to you.

Here is how their company works. They have these things called verbatim where a customer surveys the rep. That good customers should give their feedback. What Verizon does wrong though is that they weight it too heavy on reps. So too many fails and that rep gets fired. That leads to reps lying to you. They say surveys can be overturned but that rarely happens. Like ever. So reps will lie you just to save their jobs just to get a passing survey from you. That's wrong. And it's Verizon's fault because their system is a failure.

Also if an unlimited data plan is removed by accident say rep error you aren't getting it back. It's gone. Verizon is happy that rep made the mistake. The agent can do what's called an Inactive Pricing Request Ticket to request it back but Verizon will over turn it. Always. No exceptions. They did this one customer wrong it made me sick so I said I had enough and quit. A man accidentally mailed back the wrong phone for a tech replacement. It was like his wife's or something with child photos and such. He noticed and called us back. What does bad old Verizon do? They charge him a damage device fee (his wife's phone apparently was water damaged). He asked if they can send the phone he sent back wrong by mistake back to him. I get told no it was sold for parts and it's his fault for sending back the wrong phone.

Excuse me??? AT&T woulda sent it back in a heart beat. Verizon just wants money. God please help this company because they are being run by Satan himself. Don't be surprised this is the same phone company that handed your text calls and website logs over to the NSA. Screw this company, go with AT&T or T-Mobile.

3. Compensation for the time and frustration spent trying to get these problems fixed.

Alternatively, to return the phone for a full refund and find another provider who at least pretends to care about their customers.

Details: October 7th, 2014: I purchased an iPhone 6 from Verizon (Neil at the Verizon Wireless Tanasbourne, Hillsboro, Oregon store), and signed up for a plan. At the time I was a Sprint customer. I purchased the phone through Verizon's installment program, 'The Edge'. The plan I signed up for was "UNLIMITED TALK & TEXT 2GB $60" with no contract and no activation fee. At the time, the $60 plan was discounted by $10 per month if the phone was purchased with "The Edge." In addition I was promised a $100 bill incentive credit (for being a new Verizon customer) that would "appear on my bill in the next 2-3 months." The phone was not available in the store. It would be shipped directly to my home. I have full documentation for all of this plus a copy of texts I sent to Neil before and after making the purchase and confirming my purchase.

October 17th: I took the phone in for activation (with James at the Verizon Wireless store on Cedar Hills in Beaverton). James said he was having problems and told me he had to cancel the original account and open a new account, but everything would be the same. October 18th: Verizon sends out a bill including the $35 activation fee which was not supposed to be charged. I have previously signed up for auto-pay, and the bill says, will be submitted to credit card on 11/08/14 DO NOT MAIL PAYMENT.

October 21st: I was in Boston and about to leave for Israel. I was having problems with my data usage and on October 21st took my phone in to Verizon Wireless in Chestnut Hill, MA. That was when I learned my phone was not on the plan I had signed up for on October 7th. Instead the phone had been activated on a similar plan for the same price but only 1 GB data. I spent a couple hours in the store and they told me they fixed the problem. In fact, I figured out later, they put me on a third plan, a 'customer loyalty plan' with 2 GB data, $60 per month, and a one year contract to which I never agreed.

November 18th: Verizon sends out my next bill showing the first bill unpaid and charging a $5 late fee. November 22nd: After returning to Portland from Israel, I went in to Verizon Wireless at Cedar Hills. After a couple of hours waiting and explaining problems, I was told I had to go to the store where I started. So I went back to the Tanasbourne store for several hours. First Carlos ** tried to help me. Then he found a manager, Charles, who talked to me and then passed me on to another manager, Samantha **. Samantha credited back my activation fee. She was not able to give me the correct plan, but said she sent in a 'request' to Verizon to get it fixed. And promised she would get back to me on the answer. She did not.

Verizon employees repeatedly lied to me, telling me the plan I described never existed. My original customer receipt from Verizon shows the plan. Charles told me that there was never a $10 discount for my $60 per month plan (by having purchased the phone on The Edge program). I emailed him a copy of Verizon's web page showing the plan available at the time I signed up.

December 13th: I go back to the Tanasbourne store since I never heard anything from Samantha about my plan. I talk to Leemar. He says Verizon denied my request for my original plan. He tells me he will either get my Edge agreement dropped so that I can change to a 2-year contract and only pay $400 for the phone but not get the $10 per month discount, OR he will credit me $240 to cover the $10 per month discount. But he has to look into this further.

December 22nd: I go back to the store talk to Leemar. He cannot get the Edge agreement dropped. He says he will credit me $10 per month manually each month instead of giving me a $240 credit. He does credit $30 to my account. He will look into the bill incentive credit that should have posted to my account in the first few statements.

Currently (as of February 9th, 2015): I still do not have the correct plan. I have not seen the $100 bill incentive credit. I may or may not get the $10 per month discount depending on whether or not Leemar remembers to manually credit my account each month. I have wasted many, many hours on trying to get what I signed up for. Even with clear documentation Verizon refuses to honor their own contract.

What I am truly upset about is their Edge program. My guess is they intentionally keep their employees in the dark about how it really works. Approximately a year ago, I went to a Verizon store because my smartphone was having issues and I simply wanted them to fix that phone. I was very happy with my phone and did not really feel like upgrading. I have never been a person who needs to have the latest technology. The saleswoman said they couldn't do anything to fix my phone and that I would just have to get a new one, but, of course, my contract wouldn't be up for another year, so I would be stuck with a broken phone.

But then she told me about the magical Edge program which would allow me to upgrade to the latest phone and would actually lower my bill. And of course I thought this was too good to be true, but I listened to her spiel and tried to clarify and detect the catch. And I asked her so many times whether I was going to be paying the contract price of the phone during this Edge program or the full retail price, and she said countless times that I would only be paying the $200 contract price, so I foolishly agreed to sign up for this program. I was under the impression that I would pay $25 per month until I had paid the $200 contract price and then when I had paid half of that I could upgrade my phone if I wanted to or just keep paying that $200. Haha! Wrong! In reality what I was paying was of course the $600 retail price and, also of course, I realized all this too late to get out of it because it has been almost a year.

But there is so much confusing information out there because some places I have read say you have only 14 days but then the Verizon customer support guy I talked to said I would have had 50 days. So it really is my belief that they just don't train their people well enough and accurately enough. I think they intentionally mislead them so that they can push their sales. And every time I go in there or look at my bill there are so many numbers that get thrown around which make it impossible to keep track of what you are actually paying, smooth moves.

When I signed up, they said I only had to pay taxes which were X amount but wait we're running this special that will get you $75 off and if you sign up with our More Everything plan you can save even more, so we did, but come to find out, we are not actually on that plan and we are not saving that additional money. And when I signed up, the lady said that I would get 25GB of free cloud storage but for the last year, my phone keeps telling me my 5GB of Cloud storage is almost full and asks me to pay for more storage. Well come to find out when I looked at my bill today. The idiots put that free cloud storage on my other line's dumb phone which cannot even access the cloud storage.

So all this to say that as soon as I possibly can, I will be leaving Verizon. I just wish that I didn't have to even have a phone because it is going to be impossible to find a carrier that doesn't do all this wheeling and dealing but actually has kind of decent cell service.

Every employee, from the GM Warren **, to David, and his team, were extremely pleasant and genuinely concerned with my experience. It was like dining at New York Prime. Everything was orchestrated by Warren and the plays were executed like Tom Brady himself was calling the plays. Comparatively speaking, Sprint's customer service gets a one. Great marketing though with the half-off. But only a fool falls for the bait and switch. Enough on Sprint.

I was in senior level positions with several national companies. Not everyone get it. This store does. I will now transfer a healthy sum into your stock. Whoever is leading this charge, keep up the great work. And as for Warren, he should be in a position in which he can impact a greater number of employees. Because at the unit level, he has proven him beyond capable. I would give him a district, keep him in S1 'til he gets his feet under him, and let him work his magic with other GMs. Kudos to his DM as well, because it had to start somewhere.

Keep up the great work. Oh, and David was great as well. He took care of everything posthaste. Very satisfied customer.

The Rep I spoke to on the phone spoke with her manager and said she could help me and that her manager would approve the order but I had to do it now with her on the phone so I said ok. I must have spent at least an hour with this women on the phone picking out a cell phone and a tablet. I placed the order and she took all my shipping info and told me I would have it by the following Wednesday. So Thursday the 29th I called in to see if I could locate my package and see how many more days we would have to wait. When I called in the Rep, Andre, told me that there was no order. Nothing was ever placed and he didn't even see that I called in that day! I was so disappointed.

I explained everything to Andre and he looked more into it and I guess he seen that I called but still no order at all. He said that I needed approval to edge up and he would send that out and that it only takes 24hrs and he would give me a call the following morning and we would place the order and he would over night it for free and give me free accessories to make up for what had happened. He also said that he was surprised that I wasn't more upset and yelling and I told him that the reason I'm not acting out is because I'm not surprised with everything that had happened. It's always something with Verizon customer service and whatever I do with the last rep is never in the system for the next rep. It's always a hassle.

So Andre said he would call me the following morning and when I didn't hear from him I called into Verizon myself. The Rep said that my approval didn't come back yet and I told that rep everything I was going through and that I was told it would only take 24 hours. The rep said I had a call back for Monday and there was nothing she could do to help me. I told her that I could just go to another company and get what I needed that day and she just didn't seem to care much about that. So after speaking with my fiance we decided to wait until that Monday, February 2nd, even though his phone is going crazy and shutting off for no reason.

On Monday I called in and another rep told me that my approval did not come back yet and that they have until the 7th to give me an answer. This is crazy. So now I have to wait another week after being told from the beginning I could have a new phone and tablet. This is what I have to deal with after the years and the money that I have put into your business. I just want to be treated like I matter. I hope that you can help me. And I hope to finally get some answers and hopefully a solution.

After 4 more phone calls to Verizon, with no resolution, I wrote to the Regional Presidents Office. A Manager called back and said that he could not do anything about the false promises that the Rep made and my Bill would still be $207.00 NOT $156.00 as promised. Now, I am locked into a 2 yr contract and face a penalty if I break it. I am not sure if I should go to Small Claims Court, or the FCC!!!!

I've called fraud protection many times with no help. They want to me file a police report and I'm thinking I will and name Verizon for using my account for unauthorized purchase. Verizon can't be trusted. Caution watch you accounts and ask if there is another account in your name. They hid it from you. I have worked really hard the past 5 years after my divorce to get my credit score up only to find Verizon is saying I owe them all this money. This was all done without them contacting me. Beware...

On Feb 2, at 3:29 PM I called to tell them that I would like to receive the deal offering the Galaxy 5. I was told that there was no such offer available by **, but she transferred me to telemarketing and stayed on the line while the gentleman there also told me there was no such offer. After being denied the offer, I told the telemarketing rep to transfer me to his supervisor, that I was a long time customer who payed his bill regularly and that there were other services than Verizon available. ** jumped back in and told me that she could offer me the Galaxy S5, for free, and that she was making a note to that effect. I asked to make sure that there were no hidden fees or that I wouldn't get surprised later and she repeated that it would cost me nothing other than restarting a 2 year contract.

She asked if I would like for her to send the phone to me or if I wanted to pick it up in store. I told her that I would pick it up in the Brunswick GA store tomorrow and she said that would be fine. When I went to the Brunswick store they started to charge me for the phone and I told them, no, look at **'s notes. They said the only thing that ** did was to set my renewal date for Feb 2nd, not indicate that I was to receive a free phone. I immediately called customer service, who asked to talk to the store tech and verified that I had talked to someone. The tech told me that since ** did not make the proper notations I could not receive the phone. The store manager backed up the tech.

Note. I never intended to upgrade my phone. It was your folks that offered it to me. The fact that your folks do not make the proper notations when customers call in is your fault not mine. I intend to get the phone that you guys promised me, under the conditions you guys promised. I would not be upset at all if you had simply provided the service I called in to receive, but once you promised something, and I drove 35 miles to get it, I am far from pleased. I don't want to make threats, but you have just turned a customer who was generally satisfied with a service to the degree that he had passed up much cheaper plan offerings into one who is greatly dissatisfied.

You have a chance to fix this. Please do so. Understand, as I have told several of your folks: I am retired. I have all the time in the world to walk up and down in front of your store with a sandwich board. I have worked in corporate America and understand how things work. At some point someone within Verizon is going to say this is chicken **. Someone made a mistake promising something we don't offer. ** told him to go get it and then didn't do the paperwork. He has invested significant time and energy and is now prepared to do us as much damage as he can legally do. Give him what he was promised and end this and stop wasting my time.

Update. On 2-3-2015 I called in at 9:17 AM. After being told all the plans that didn't work for me and having the agent tell me how sorry he was for the misunderstanding he finally put me on the list for a supervisor. ** decided to tell me how he had looked at my phone record and on the date that I was originally offered the phone the call had only lasted for 34 seconds and there was no way I could be promised a phone in that time, suggesting I was lying. I just checked my phone and there was a phone call of 34 seconds at 10:33 AM in which I found myself on the wrong menu. I called back and talked to someone else at 10:35 AM. That call lasted for 4 minutes and 44 seconds. But that was not the call in which the offer was made. The offer was made on January 30th at 12:12 and lasted 6 minutes and 45 seconds. He then instructed me to write: Verizon Wireless attn correspondence team 5029 Wallford CN 06492.

I swear, did the corporate management team train their employees to be unhelpful and rude to their customers. That what it feels like based on talking to all the representative I talk to. I'm not racist but all the black representative (you know when you talk to one and most were) they were rude and I didn't give ** what your claim was. I can’t believe a big corporation like Verizon can have such horrible customer service and still be in business. It’s like this, if I found a piece of hair in my food at dine in restaurant and the food tasted like crap and they're telling me "sorry sir it is what it is and we can’t do anything for you". That's what Verizon customer feels like.

My head is about to explode dealing with these untrained rude employees. In all honesty when I talk to these employees, I don't even blame them. It’s the CEO and the corporate management team that’s at fault. One advice - if you want to at least try to have somewhat hear you out, be as nice as possible because once they think of you some way, they won’t help you at all.

What? Excuse me? I said, "I don't know what you are talking about, I never clicked on anything.” She said that I had clicked on something today, January 30, 2015, which billed me $330.00. When I said, "I am questioning a bill already received,” and tried to explain that it is not possible, because I didn't click on anything, I merely viewed my bill, she interrupted, and talked over me, saying nonsense, and refused to explain her nonsense statement that I had clicked on something.

It made no sense. Even if I had clicked on something (which I didn't do), it would not instantly show up on a bill that I had already received - that is not possible. She talked over me, in an incoherent manner. She totally missed the problem. I had received a store credit for $549.00 and had paper work to prove it. The paperwork was also on the website. All she had to do, was contact the store, and have them apply the credit to my bill. Simple, right? Not for Verizon.

Instead she accused me of clicking on something, and she would see IF, she could waive the charge of $330.00, that I had supposedly agreed to? I said, "Show me where I signed something authorizing a bill of $330.00, because you are committing fraud!” I demanded to speak to a manager. She refused, "My manager is busy right now, and you cannot speak to her, I will call the store." I said, "Go ahead, and take care of it!" She then said that someone "hacked my account" What!!! OMG!!!

I was then transferred to the fraud department. By this time (an hour into my call), I was livid. The fraud department was nice, and realized that I had been transferred to them in error. They then transferred me to Jonathan. He listened. He saw the problem, and within minutes, he resolved it. I got a credit for the monthly iPhone charge, as well as credit for previous month, even though I was willing to pay the previous month. Please note that I had returned the iPhone to them in PERFECT condition within 4 days of purchase, and I wrapped it up so neatly that they could have sold it right out to the next customer. Unbelievable.

They seemed more interested in starting an argument, falsely accusing me, and creating a HUGE issue while completely ignoring the actual problem and taking care of it. I have been a customer of Verizon Wireless since 2007. I always pay my bill on time or early. There was no reason to make up false stuff, intentionally aggravate me, and escalate a minor issue into a HUGE problem. I was physically sick after finishing the phone call. It took 2 hours to resolve a simple issue that should have taken only a few minutes. Additionally, they talk over you, which means they are not listening, which means disrespect. I sent an email complaint to the Vice President of Verizon Wireless for the PA region.

I really felt so mad this Verizon representative couldn't sell me what I wanted. He make me feel stupid. He asked me a lot of questions like why I wanted this prepaid plan and lot of more dumb questions. I got out of this store so disappointed with the customer service they gave to me. I will never go to this store again. Infinity Wireless Music City Mall, 4101 East 42nd Street, Odessa, TX 79762.

So, it's like collect calling [in the old days you'd get a collect call and the operator would ask, "Will you accept the charges?"] Now Verizon has no block feature on the receipt of international messages. So, adding the roaming, the Mexican cell company sending me messages I didn't want or need and my STUPIDITY in replying to my son's messages I ended with about $15-$20 extra on my bill.

I refused to pay it. I got a late charge of $5. Meanwhile an unknown third party was attempting to activate a debit card at my bank. My bank closed my account and my online Verizon payment was not processed, so Verizon Wireless charged me an NSF fee of $25. All in all I am being billed about $50 for trying to be a good customer. But Verizon computers want to punish me for trying to be a good consumer.

I expected to receive good cell service for phone usage in the USA. I don't want foreign service on this cell phone. Verizon and the Mexican cell company are forcing me to take their unwanted service. So, I say to Verizon, "Give me a USA phone service and forget the international activity. Don't charge me for electronic computer debits or problems with any account. Stop worrying. I will pay my monthly bill. I hope you understand that."

After inquiring about the different service providers and which provider had better service on Fort Hood Installation, we decided to go with Verizon. I understood as it was explained to me that the initial payment would include activation of the phones and payment for the chosen plan that would carry the two phones (purchased outright) from 19 Jan until 19 Feb 2013, and the following billing payment would being on the 20th of every month thereafter until 19 Jan 2015. From the initiation of my contract until 20 Aug 2014, I made all payments on time as indicated on the partial photo of the invoice history that I was able to obtain from your Corporate Store located at 2309 E Central Texas Expy, Ste 400, Killeen, TX, after an employee informed me that there was a $5.00 fee for each monthly bill that was printed.

Between June and July as I was making payment I in your 3rd party store located at Bldg 702 Fort Hood Street of Killeen, TX, I inquired as to when my last payment would be due and I was informed that my contract should end 19 Jan and that my last payment should be 19 Dec 2015. The reply raised my suspicion because I had recalled asking the question once before at the same location and I was informed that my contract should end in June or July of 2014 but I didn't raise a stink about it.

Now as I indicated earlier, one month's payment is suppose to carry the customer until the following months billing period. As indicated in my invoice history, all invoices before invoice number **, invoice date 09/2014, was paid on time and 8/2014 payment is the billing cycle from 19 Aug 2014 thru 19 Sept 2014 because the 20 Sept 2014 begins another billing cycle. 20 Sept 2014 thru 19 Oct was a new billing period. I admit September's payment was late, therefore I had to make payment for September and October. So payments due for Sept and Oct were combined reflecting the total balance of $388.15 that was paid around or about the end of September.

So now, I am suppose to be up until 20 Nov which starts the next billing cycle. So Nov I receive a bill for $232.07 that I decided once again allowed being late as indicated in the invoice. When I made the payment, I ended up being charged November and December payment which in combination was the $420.64. Now remember each monthly payment covers you until the next billing cycle.

I am still awaiting a legitimate explanation as to why after numerous visits to the 3rd party Verizon store located at Bldg 702 Fort Hood Street of Killeen, TX and inquiries of if I should be expecting any additional bills after Dec, I was told no. I visited the store more than four times alone due to issues concerning my phone, and each time I inquired if I would owe anything after the payment of $420.64. The answered remained the same and I was assured that I my contract would end and I would not receive a bill for Jan unless I wanted to continue service with Verizon.

19 Jan 2015, I returned to the 3rd party store to request an unlock pin so that I could obtain services with Cricket. Representatives in the store provided me the customer service number and informed me that I would need to contact them in order to obtain a pin to unlock my phone. I called the number and was informed that I needed to call the Samsung customer service.

After wasting yet another $20.00 in gas running back in forth from one store to another as recommended by the representatives, the one of the representatives from the 3rd party Verizon store located at Bldg 702 Fort Hood Street of Killeen, TX decided to assist me and call Customer Service. She informed that representative on the phone that I wanted to unlock my phone and discontinue my cell phone service. The lady inquired as to why I wanted to cancel my service and she responded that I just decided to terminate my services. Once again before departing the store I inquired if I had a balance and the representative responded No.

28 Jan 2015, I returned to the 3rd Party Verizon store because I receive a message on the phone that was supposed to be off, informing me that my Verizon payment was due. As I accessed my Verizon pay app through the phone I noticed that I suddenly have a bill from Verizon for $465.13. I went to the 3rd Party Verizon store and was directed to the Verizon Corporate Store Bldg 702 Fort Hood Street of Killeen, TX. The manager at the Corporate store informed me that there was nothing that he could do and that if I wanted copies of my payment history (previous bills) I would have to pay $5.00 for each month that I obtained the bill for. He informed me that there was nothing else that they could do and directed me back to the 3rd Party Verizon Store. I insisted on calling the 3rd party Verizon Store and requested that he speak with one of the representative from that location and he declined.

I was sick and tired of running back and forth. This issue has caused so much undue stress and I ended up having to take half of a day from work to address this issue. Back at the 3rd party store, one of the representatives decided to put me on the phone with the Customer Service Representatives who wasn't able to assist me, so I requested to speak with a manager. After trying to convince me that I owed the money because I was behind in payment, and I assured him that I was not behind and the representatives assured me that I would not owe anything after 19 Jan 2015. I decided to just request a copy of all the bills to present to legal, Better Business Bureau and the Fort Hood Consumer complaint office. He first offered to provide four with a waiver for 2, and then he tried to appease me by offering $80.00 credit off the bill and four of the bills for free.

I only wonder how many other Soldiers has this Company treated in this manner. This is wrong and should not be tolerated. I wouldn't want to repeat the different reasons that I was being told why I was being billed. Even the manager at Corporate Store located at 2309 E Central Texas Expy, Ste 400 Killeen, TX was astounded by my understanding of my bill and as he scrolled through his computer screen allowing me to view from across the counter, he and I both noticed the $70.00 bill that was to carry me from 20 Jan until 19 Feb if I continued my service with Verizon. I will ensure to assist my fellow brothers and sister green suitors by informing them and recommending a better service and provider.

I have called, chatted and wasted at least 8 hours, only to be told the bill is correct and I need to pay the 435.13. I refuse to be used like this and led in circles on the phone with customer service people that care nothing about the customer. I need you to know even if you have it in writing, it means nothing. You can't get them to accept responsibility for anything, they spend hours training their customer service people how not to perform for the public but only for the company. It's a sad day in America when a cell service treats and misrepresents itself to the consumer, and does nothing to resolve their wrong. Beware. Get a pre-paid account only.

I've reported them to BBB. Considered canvassing the neighborhood with a petition (neighbors and coworkers agree, but are too lazy to call), and will have to get a land line at home (can't call police/fire). Attached are pictures this morning of surrounding subdivision and my phone showing 1 of 5 bars OUTSIDE (if it displays correctly). We got better service recently in the middle of Kansas.

After 15 minutes, Charlie came and handed me a VW bag with 2 tablets in it and a handwritten estimate of what I will be paying every month.. $216.00, it says. He gave me some change and I assumed that I paid for my new phone ($149.99) Samsung Galaxy 4. He said that I will not be paying anymore. I told him I don't want any surprises.

After 2 weeks, I checked my bill and it was 400.00. They charged me for accessories I did not get, and activation fees for the 2 tablets that Charlie promised would be waived. Went back to the store with the tablets that I don't really need but Charlie said he will now submit the paperwork to waive 70.00 (35.00 each) activation fee. After 1 week... the bill was still 400.00. Went back to the store and talked to the Store Manager who printed me a receipt to credit me 133.64 for the accessories and activation fee. He promised he will call me in 48 hours. No call and bill was still 400.00.

I called financial services, transferred me to financial services, transferred me back to customer service. I have to explain my situation each time I got transferred because nobody was reading my history, or they might just pretend they are typing something when they taking down notes. Customer service called the store and told me that the paperwork for my activation fee is being submitted and with regards to the accessories, he can't help me because he doesn't know what items I walked out with from the store. This is after a fact that I had a receipt from the store manager to credit me those items.

Waited another week, the bill is still 400.00. After so many conversations with VW, I finally get the credit on the 3rd week of January but at this time I am done with VW. After 10 years of loyalty, I felt swindled with Charlie and the Store Manager of VW Harbor Blvd. Costa Mesa CA... I am now paying 256.00 a month (not 216.00) with 2 tablets that I really don't need. The other tablet is still in the box, that I am paying 10.00 a month each to keep. Just found out that they are under 2 year contract and I have to pay $165.00 each for early termination fees. Just found out too that all these fancy phones are not acquired through upgrades. I am paying for the full amount cost of the phones. When they say upgrade eligible it does not mean that you are getting the phones for less, no, no, no...

Just the thought of Verizon Wireless gives me butterfly in my stomach... I am beyond angry... After 10 years of loyalty, this is what I got. Inasmuch as I wanted to leave this company, I have to stay because I cannot afford to pay back these phones. If I have a choice, I can settle for prepaid phones right now, just knowing that I don't have to deal with Verizon Wireless anymore.

I used Vonage (voice over internet) app on my iPhone to make calls to India, and had been using it ever since I had the postpaid connection. Vonage had told me two things right in the beginning: a) to tell Verizon that they disable my international calling, which I did, b) that I must be on a WiFi network to make those calls, which I ensured.

But some of the calls I made to India through the app were routed through Verizon network. Verizon then sent me a bill, to my utter surprise, for more than $2000 for those calls which should have been free for me, as I pay Vonage $50 every month for unlimited calls to India. Three months of agony followed which included several emails, phone calls, conferencing Vonage and Verizon for hours, visiting Verizon store to give a Vonage letter certifying I'm a Vonage subscriber. During these three months Verizon excelled in their customer care, at least in telling me they'd find a solution in my favor.

Vonage argued that if Verizon disabled the international calling feature (which I doubt it did even after reminders), then even if Vonage app malfunctioned (which it never did), the calls shouldn't have got through. Earlier, Verizon said I didn't tell them to disable the international calling, but when it was proved that I had, they scripted a different narrative that even after they disabled it, calls were routing through their network.

Verizon blamed Vonage, not me and it sent me notices through their debt collector(s) after I refused to pay the bill. Imagine this:

4. Why is Verizon sending three debt collection agencies after me when one could do the job? Being a law abiding resident I was prompt in my response to these agencies, but they seem to leave my account midway. Do they worry that my explanation has logic and conviction, and therefore a single misstep could bring disrepute to them later?

The first agency sent me a polite notice that they understood how the economy was doing and how difficult it would be to pay bills (believing it was my fault entirely). Do they even know what I do or whether recession affected me, but I appreciate their kind words. They further said that if I thought the payment owed was not justified, I could send them an explanation in writing within 30 days of receiving the notice. I sent my explanation similar to what I've written here. They were to get back to me with how they or Verizon found my defense and what their decision was. I never heard back from them.

Then a month later, in mid-December, I received another notice from another debt collector. The text was similar to the first one though it didn't express sympathies for my situation, which I liked. They also gave me 30 days and I wrote to them instantly. I received their response two weeks later that they'd forwarded my letter to Verizon for their review.

Yesterday I received a phone call from a third debt collector. The lady on the phone had a threatening tone. She said I owed them around $2900, which was an additional $800 (collection agency's expenses) to the first amount. When I said that hers was the third agency contacting me and that I'd received a response from the second agency stating Verizon would get back to me with their decision, her tone softened and she said, Okay, and hung up.

Just a while ago I received another phone call from the same third debt collector, and I lost my cool. I told a gentleman that I was already dealing with the second debt collector and was waiting to hear from Verizon for their review. I added that if his agency called me again I'd be forced to approach law enforcement. He said with a bit of reluctance that he'd put my number in Do Not Call list.

The last some months have been insulting, embarrassing and frightening, too. Sometimes I wish I made those calls deliberately in which case paying the bill would've been routine. Why should I be made the escape goat when I am not at fault? I don't want to surrender myself to these big corporations who think intimidation tactics would work as their swelling profits have seen them, done that.

One hour 37 minutes later we settled at $180. I doubt I'll see tax credited. I took over a $120 hit and it took me 3 hours to get it. It's a very poor way to treat a customer who was with them when they took over the company. I have had some great Verizon reps over the years. However, this situation was clearly due to company policy as the reps were consistent in their attempts to give me back as little as possible.

Now I am going to the store to try and get this resolved. Also Verizon is hard to contact. In their website, there is no way to find a phone number for them to call, you can't email them, not that I could see. I had to do a phone number web search to get a phone number. I was a previous AT&T customer, and they are easy to get a hold of, and you can actually email them. I am sorry I left AT&T for Verizon.

Verizon made these changes to my account without my permission and have the nerve to say we are not at liberty to discuss the details of the phone call that I supposedly made making the supposed changes. They lie, talk in circles, and you can never get a straight answer from them. Their story always changes and they frustrate you to the point where you are willing to pay early termination fees for contracts that you did not authorize. Verizon is too big of a company and it shows in their lack of customer service.

I started your services in January 2014. For about 9 months I never went over 83 to 87mb data usage at any time. I do have ALL MY INVOICES where I have checked my data usage for each month and I NEVER went over my data usage for my 1 gig plan let along the 2 gig plan. Then in Sept 2014 I received a notice on my cell phone that I was going over my 1 gig plan data usage. The very next day I received another notice I had gone over 1 gig data usage. I went to the carousel mall in Syracuse, NY and questioned the monthly data usage because I had never gone above 83 to 87mb each month I had been with your service. After some discussion with one of you female managers at her suggestion I upped for 2-gigabit service.

I took photo copies of all these notices that I was supposed to have maxing out from 1 gig to 2 gig that I received on my cell phone and I can prove with the dates and times I received all the notices that I was going over the 1 gig and now the 2 gig data usage all in less than ONE DAY. That is a physical impossibility.

My new service I presently have, all the months I have been with them, I have never gone over 83-85MB of my 1 gig data usage I signed up for. I can prove all of this in a court of law, let alone to the Federal Trade Commission, Attorney General Office and the FCC. I have found a number of individuals who Verizon has done the same thing too, and one of them is a Police Officer and I have been told there is an investigation going on in regards to this issue. I have also seen where there are thousands of dissatisfied customers are looking at a CLASS ACTION law suit against Verizon.

Another issue I have with Verizon is in regards to a contract you say I had with Verizon. I want to make this perfectly clear, I NEVER HAD A CONTRACT WITH VERIZON, NOR HAVE I EVER SIGNED ANY CONTRACT WITH VERIZON. THIS IS AN ISSUE I AM VERY ADAMANT ABOUT. When I came to Verizon I asked, If there were any contracts with your service? Your manager stated there was no contracts required period. There were signs in plain site stating, No contracts required. I also took pictures of these signs. I also picked up a brochure, which was available at various points within your facilities WHERE IT WAS stated in your brochure, THERE WERE NO CONTRACTS REQUIRED.

In regards to TV commercials on television your advertisements in regards to Verizon very specifically stated, There were no contracts to be signed for your services.I have brochures from your offices that were sent to my house, but to those around me stating, there were no contracts to be signed with Verizon.

For the record, I have stated several times to you managers, You state I signed a contract with Verizon. For the record, I have stated several times to your managers, SHOW ME THE ORIGINAL CONTRACT WITH MY DRY INK HAND WRITTEN SIGNATURE ON IT. I also stated to your managers I want to see only the original contract I was suppose to have signed and I further stated that I DID NOT WANT TO SEE ANY COPY, which could be forged or doctored up. All of these months I have been asking your managers to produce the ORIGINAL contract, with my hand-written dry ink signature on it. I have asked your managers a number of times all these months, to produce the original contract with the Dry Ink Hand Written Signature on it, they have stated to me, no such contract could be found. If you had this original contract you would have produced it by now. So you never had a contract from me, ever.

IF YOU TRY TO FABRICATE ONE I HAVE A FORENSIC HANDWRITING ANALYSIS EXPERT WHO WILL immediately authenticate it and prove it is a FRAUD and at such time I will seek criminal charges against Verizon. I have already spoken to my law firms I use for my normal course of business and they have been looking into your company already and what they have found out will be very interesting in a court of law. Another topic in regards to your service and business practices and ethics: A few years back when I initiated service with Verizon the first time, I was making payments 10 days in advance before the due date. I would make my payments 10 days before the due date and mailed my payment expecting it would be posted in a timely manner. Every month for a number of months I would get late charges stating I had not yet made my payment and I was late in my payment.

So I began going to the post office and getting copy of record of my payment when it was received, date, noting the date, time, and signature from the department that receives payments in Verizon. I would get from the post office and set-up certified mail, return receipt requested with signature required also with date and time stamped on delivery to Verizon. And each and every month I would do this to prove when Verizon received my payment and that my payments were on time every month and being credited on or before the due date. Verizon was intentionally not posting my account on or before the due date, but intentionally posting them late. I also found out Verizon was doing this as a normal practice making hundreds of other people late so that they could collect the late fees. I had my evidence I needed.

I contacted the Attorney Generals Office in NY and advised them what Verizon was doing, along with contacting the Federal Trade Commission, and the FCC of the FRAUD. All three government agencies investigated Verizon found them guilty of FRAUD and other criminal acts. The rest is history. The delinquent charges were all reversed, my credit rating was saved and Verizon was almost put out of business. That is a matter of record. I can prove all of this in a court of law RIGHT NOW, because I still have all of the records today, in one of my law firms I use today. I am presently working with the Attorney Generals Office on two cases for them along with the two cases for the IRS against a number of Corporations.

Your company states I owe Verizon $288.00 because I closed down my account ahead of my so-called contract you say I signed. I am prepared to defend myself in a court of law where I will bring your frauds before the court and Judge. I have all the evidence to present to the court at this very time. Your manager stated to me last month that she had someone from her branch that deals with Apple; this person went to apple, she says, and spoke to someone within Apple, the manager stated he got records of my purchases. The policy of Apple is one of privacy. They do not disclose any customer's private purchases at all. That is in violation of corporate policy and is in violation of their commitment to the customer's privacy.

I WILL FIND OUT WHO THE PERSON FROM VERIZON WAS AND THE PERSON WHO WAS IN APPLE IF THERE WAS SUCH A PERSON, AND SEE BOTH PARTIES PROSECUTED. I have been a member of joint venture with Apple for the last 3 years and I am sure corporate headquarters will be most interested in who from Verizon perpetrated this act, as well as who from Apple did this if this is a true statement from one of your managers. I will pursue with all endeavor legal action against Verizon. I have all the evidence, which has been given to my attorneys in regards to this matter and I am fully prepared to carry out my action against Verizon.

I sincerely hope you want to challenge me in a court of law. There are thousands and thousands of complaints against Verizon as a matter of public record at the Attorney Generals Office and Federal Trade Commission, the FCC and a whole lot of other GOVERNMENT AGENCIES. Need I say more. The Television Media is nationwide and Europe it is a very large world. I suggest you think about what I have said, carefully, that would be wisdom.

This went on for over a month. They kept on apologizing but saying they couldn't do one thing but could do another, but when I finally agreed to an offer, when they went to change the plan, they would again say they couldn't do it. The whole time I was waiting for my new phone to arrive because it was back ordered. When it finally did arrive, I called back, spoke to a supervisor and told them what I had been through and he apologized profusely and promised me that he would be able to give me promotions since I had been such a loyal customer. If he hadn't given me these promotions, I was going to return the phone and just keep my old plan and iPhone 5.

He offered me 1/2 price for my two current Smartphone lines and $10 a month off my basic phone line with the More Everything share plan. He told me I wouldn't see the discounts online on My Verizon, but that the discounts would be on my bill. I asked him how I could trust him after so many had promised one thing and then they never happened. He again swore he was different, had more authority and apologized over and over for what I had gone through. He also told me that these promotions would remain as long I kept the same plan, but it wouldn't apply to any new lines I added. He sent me an email which he told me would contain all the details, but which basically just said that I wouldn't have to pay more than $150 a month for my 3 lines, and didn't mention that the offers would last until I changed my plan.

However, when my bill arrived, it only gave me the Smartphone promotion on one line and nothing else. I called and was told that they would add the 50% off my second Smartphone line and the $10 off my basic line, but this $30 credit would show up on my next bill. I called back to verify what I was just told and Rudi on 12-18-15 verified that I was supposed to get the $30 credit and all the promotions on my next bill and he sent me a text message stating the phone lines and the promotions I would get. He also confirmed verbally that these promotions will last until I changed my plan. I waited for my next bill on January 7, 2015 and they did add the $10 promotion to my basic line, but not the 50% promotion for the second Smartphone, and there was no $30 credit for the previous month.

I CALLED AGAIN and was told that I shouldn't have been told that I would receive the additional Smartphone promo because it had been denied. She told me she would have a supervisor call me, which never happened, although I've talked to a number of supervisors previously who told me I would get the promotions. I called and reached a supervisor who told me the same thing, that the 2nd phone discount had been denied. He also said that most of what I said I was told was not in the previous notes of the agents who all claimed they were writing everything down that they told me. He did mention that he saw the text message I was sent and reluctantly read it to me.

However, he only mentioned the one Smartphone and basic phone and said there was no mention of the 2nd Smartphone promo in the text. I told him I had the text right in front of me and it was in there. He said he would have his associate director contact me, and I've heard nothing. At first, I thought that the Verizon agents were just incompetent and mistakenly giving me incorrect information, but now I truly think that at least some have purposely lied to me in the hope that I will give up and let them get away with this. I probably should, because I am literally at my wit's end. I'm becoming physically ill from the stress this is causing me, but not only do I not want to pay more than I was told I would have to, I also don't want this type of deception to go unnoticed. I am hoping someone can help me get them to honor the promotions they have told me numerous times I was entitled to.

The customer service agent we spoke to the next day surmised that it was related to the upgraded phone I hadn't yet activated. I was quite angry, especially when my phone stopped working again just a few hours later. Mind you, I am now trying to recover from a C-section and coordinate care for my toddler at home while maintaining contact with my family that lives out of state. It wasn't until after I left the hospital that I was able to call Verizon again. They were unapologetic. They said they couldn't detect a problem on their end so that was where the complaint should end.

I am livid. They made one of the most important days of my life incredibly challenging. They are taking no accountability for it. When I added that I didn't feel valued as a customer in the way they spoke to me I was told in a very condescending way that perception was everything.

She was on the phone today, again, with a representative named "Chris" who was courteous but told her she would be switched over to someone in finance. My mother, having been put on hold repeatedly, had to leave for a scheduled appointment and asked me to conclude the conversation for her. "Chris" signaled to me he was putting on the other representative and after he was offline, the other representative refused to conclude business with me. I have had it with this GD run-a-round with Verizon and when my mother returns from her appointment, I am recommending she drop this idiotic company like a bad habit.

Well, the phones worked but then the next weekend, we were back again with more issues, this time they exchanged the phones in store. Now with this trouble shooting- phone exchange- warranty madness we have had to endure nearly every month since September. We were back in the store again just this weekend to tell them our phones are either not charging, apps go missing, my family on the Verizon plan can't call each other, calls drop often, speakers don’t work, constant restarts... Okay, this list is enough for anyone to get my point.

I'll admit, when they take it to second level services via Tech (non) Support, they use good customer service skills, but still will not budge in offering or getting you an upgrade. My husband has had issues with his phone 7 times and I have had issues 5 times just since SEPTEMBER 2014!!! Ridiculous! So since they can't give us decent working phones and refuse to provide an upgrade, this will be our last weekend with them. No more going to the store every month to have them or Tech (non) Support trouble shoot, nor having them switch out phones for other HTC useless refurbished phones... We're done!

I called them again. The lady wasn't even helpful saying that it was my fault that I didn't keep the tracking number for three months! She was starting to get me upset so I told her, "Here is the guy from Best Buy's personal number," because she said I had to call him and find out the tracking number. I told her I couldn't because my phone was turned off. She put me on hold for 10 minutes to see if it was okay to call this guy. They talk. He tells her the same thing I told her. She said that I must have kept the phone because it shows that I didn't think I hung up the phone.

This was unprofessional and rude! After all that for the fourth time she says that I have to either pay the full amount or go to Best Buy again because she won't be able to help me. I explained to her, "Look this is going to be the fourth time you guys have me do the same thing and got me no where. You just talked to the guy from Best Buy. He told you everything you needed to know and you still can't help me?" I lost my cool by this point. The guy FROM best buy said, "Edgar come down to Best Buy and I'll help you out get to the bottom of this." The guy from Best Buy was more willing to work with me than the phone company that I pay every month for the last 5 years! This guy from Best Buy in Orem! After this I am changed out of Verizon! Worst experience of my whole entire life with them!!!

After feigning an attempt at rectifying the situation, the associate-of-the-moment told us we were basically screwed with an "Oh well, nothing we can do" attitude, implying "You're not getting the additional $200.00 back." We have been customers for ages, spending thousands of dollars with Verizon over the years. Why is Verizon so unwilling to work with customers to ensure satisfaction? We were assured the phones would be free after mail-in rebates.

I would not have made this up. Even after "speaking to managers", the associate was still unable to honor their word. I want to be compensated for the additional $200.00 we were charged. We were assured our phones would be free that weekend and were deceived. I trusted **, as she seemed very competent at the time. NEVER AGAIN!! I am done with Verizon and will be looking into changing carriers immediately.

I am then told that I can reset my device...again. I am also told that I can call the 866 number. But surprise, I can't because again, I DO NOT HAVE SERVICE. You then suggest that I use someone else's device to call and troubleshoot my phone that is suppose to work. I want to cancel my contract and it is $200. $200 because you cannot provide service. I am extremely disappointed with my entire experience.

At this point and several missed appointments with clients, I stayed calm, he switched my phone out and I drove home to Spokane. This was all in July 2014, I have now had serious issues with my non damaged otter box, plexi glass screen phone and it is just now January 2015 (still paying payments on the new phone). After several more wasted hours, I have been sent not one, but TWO refurbished phones and have been told it's the charger. I went to buy their authorized charger (btw I only use the one that came with my phone) and I am still having the SAME problems.

Now a rep tells me it is my home electrical. Hmmm must be at my real estate office too then right? I also learned that I was never upgraded on my data plan when the rep who told me about it was great to check for me, but then never followed through on signing me up. I have paid for data overage for the past 3 months. Gee thanks Verizon for offering to save me money on my bill but NOT actually signing me up in the different bucket. I have been with Verizon since 2000, this consumer will be leaving just as soon as my defective Samsung Galaxy 5 is mine. #Donewiththe gamesandmybadhomewiring. #Classactionlawsuitmaybe? Anyone else having issues?

You literally should consider making price adjustments. Hey I'm just an unsatisfied customer and if I don't matter nobody does. There's no need to be greedy. Your profit margins are through the roof! For now... bet your stocks don't look so hot. I think I might go check them out. I won't be surprised by the low value of your stocks perhaps I should invest before your company is forced to make improvements to remain successful in the competitive market of cellular service. My apologies for the spelling or grammatical errors, I am on a business trip with a time crunch. I still believe I have made my point.

After 120 days, I have not received a $400 visa card. Called them and they said the $400 visa card was not part of my signed contract. I still have the saved pdf file of the conversation between Kelly and me. They refused it. They said it would not let them to give me the $400 Visa card. I wanted to cancel the service. They said that I have to pay for the termination fee. Verizon is a big company. I never trust them from now on. They should not be a part of American business.

I was willing to continue with FIOS (now available) if they would consider some compensation for their poor in-house communications. I just paid their collection agency the $257.94 to protect my >800 FICO score. Hello Comcast. Also considering transferring out of Verizon mobile, once I confirm Their early termination fee. Verizon customer service is more DISservice.

Verizon has also said to us that they made the mistake and it would be only fair to make it right. All this was recorded, we have had to repeat our story over and over so many times and they all say they want to help, but nothing ever gets done except them charging you more than what you were supposed to be getting charged for.

Now here we are paying more than we initially wanted to, spent so many hours on the phone and all you get is the run around. My wife has been a Verizon customer for 20 years and I have been one for years myself. I have never dealt with a company that said they made a mistake and don't do anything to fix it to make it right. By far the worst customer service I have ever had.

Sherry waited 47 minutes before she would talk with me, even though from the beginning, I asked repeatedly for a supervisor. Sherry would not give me a phone number or the name of anyone else that I could speak with, and because I asked for her supervisor, she hung up the phone. I have no other way of getting someone's attention besides leaving bad reviews, blogging, social media, Better Business Bureau, and Channel 3 news. I have had the same cell phone service for 15 years.

I have never been treated this poorly in my life from anyone especially a business that prides themselves on their customer service. If this is how I feel, there must be thousands of people this happened to. I am going to write to the corporate offices and will update this forum if I ever get a response. In the mean time, I am going to post this mistreatment anywhere and everywhere I can online especially to the news which seems to be the only way to reach the Corporate Officers of poorly organized companies such as this. If only their company was as good as their reception. This just goes to show how little they care about each one of their clients.

Original Review: Jan. 10, 2015

I called VW on 10/28 to find out about international coverage as I was leaving for Haiti in a few days. After the agent answered my questions, she then told me how I was eligible for an upgrade. Being that I was leaving for the trip and could not make a decision, SHE offered to call me back and never did!!!! Now the deal I was suppose to get is no longer valid. I just want companies to honor what they say!!!!

I've witnessed them lying to a senior with vision problems & dementia by selling her one of their most expensive smartphones they had, way beyond her 10 year old flip phone capabilities. Months later she still doesn't know how to use her phone & is stuck with it. She had stated clearly she needed the simplest phone they had with a large screen due to her vision problems. Again, they lied, promising to make sure she knew how to use it, or have it returned before it was too late, which was not the case. I've spent hours waiting for customer service to help; they keep transferring to different people, waste all your time & money, and then want you to pay more. I'm so done with their greed & their lies!!!

I now have a letter from collections saying i owe $473.13. When I called Verizon for some information about the bill I was told by the representative that she knows for a fact that Verizon only issues 90 day suspensions (calling me a liar). And nothing could be done even though for years I had been a loyal Verizon customer and was planning on reactivating my phone. I reexplained my situation and expressed my astonishment at the fact that apparently 6 month extensions did not exist. I felt as if my questions were not answered and I was desperate to figure out what happened, I asked to speak with a manager. I was kept on hold for 15 minutes before the line disconnected.

I expected more from a company I was loyal to for years. Shame on your professionalism, and shame on your customer service skills. I'll go to AT&T.

Actually, it was Exede who diagnosed the problem that the abandoned by still plugged-in and in the "on" position was exchanging data with the Exede modem. I rectified the situation immediately, Exede made me whole and credited my account and set my data to zero. Meanwhile, Verizon promised to do the same thing three times but it was denied each time. As with other complaints you will read about Verizon, once it got to the Supervisor Level, the kindness and helpfulness dried up.

I was told repeated and rudely that "there is data usage." Yes, there is. But the usage was ALL on the Jetpack AFTER I installed the Internet Satellite and was using that as my provider for all my devices. And the times of data surges, provided to me ONLY by Exede, were times I was either asleep or could otherwise account precisely for my activities at the time. The data was not a product of anything I personally was doing. Everyone at Verizon agrees with this until I get to the Supervisor level. Now they are threatening to turn off my service if I don't pay $976 (I paid my regular monthly charges by phone.)

This problem with Jetpacks is documented on Verizon's own website on forums and not unprecedented. No one at any company can say precisely what the problem has been, yet Verizon claims I should have known this would happen. They are not treating me well, as Exede has done, in stark contrast. Even Belkin, the manufacturer of my router, has been very helpful in providing me a test to isolate the problems. I have been very patient and gone through all the hoops over countless hours with Verizon, and at the CS and TS levels, they were also very nice. Until Beverly, and aside from turning away the Credits. Now I'm being told there is no hope because (wait for it...), there was data usage.

I went ahead, ported my number to my mom’s account as a 2nd line (so I didn't have to pay for 2 lines one of which I didn't need). I purchased a new phone through Costco, went back to the Kiosk to activate and when they tried, they were told I lost the Early Edge Upgrade eligibility by porting the number. Costco kiosk doesn't sell retail phones. You can only get one there with a new contract or upgrade (btw, the people there were very nice and very helpful. The people at the Verizon offices were the trouble). We returned the phone. Verizon then told me I had to go to one of their other stores and pay $600 for a new phone.

I quickly went to Sprint who was VERY helpful - opened a new account for me, ported my number and has been very helpful and honest with me so far. Then Verizon charges me $160 for early termination. $160 is more than 2 months of service I had left on my contract. Or so I thought. But then I found out when my friend upgraded the service to a plan with more data in October, Verizon reset the contract for another 2 years without telling him. All he did was add more data and they extended the contract without telling him.

Verizon then calls me at least 10 times asking me to come back. Mom has now left Verizon mobile after 10+ years with them and she's gone Sprint too and is happy. My friend went AT&T and he's happy. Verizon refuses to waive the early termination charges and tried to blackmail me into coming back by agreeing I wouldn't have to pay the fees if I switched back. When I explained the situation to the supervisor in Verizon customer service, even though she saw everything in the account notes, she still would NOT waive the early termination fees. They just kept saying, “Well if Sprint will pay the fees then let them. Why are you concerned what they pay?”

Why? I'll tell you why. Because it's not right that anyone pay Verizon for Verizon's lies and mistakes. They should waive the charges and admit they made a mistake. They are AWFUL in EVERY respect. Mom has 2 Verizon home lines and internet service. She will be moving in about a month and will NOT use them EVER again. After being a loyal customer for at least 30 years, she is done. I suggest you be DONE with Verizon too before they screw you.

The Verizon representative told me that a credit of $85.00 would be given as I did not receive any notification concerning data. I then received my next bill and that credit had never been applied. I again called Verizon and talked with a supervisor who told me that data can be checked on my phone app and that the $85.00 credit had been denied. When asked if the data text alert system functioned in my case, she again verified that it had not and that again it could be checked on my phone app. I feel that I should not be responsible for a charge that resulted from a Verizon alert system that admittedly did not function correctly. I signed up for the text alert so that I would be notified when I got close to my limit which is what the system is intended to do. I relied on that and it did not work.

My credit card was automatically charged without my consent for a full month of service when only 7 days of service were available. I wanted a refund of 3/4 of my bill and they said it was in their procedures that they would do no such thing. How can you charge someone for a service not rendered? Do you go into the beer store pick up a box full of beer, walk to the cashier to pay for it, she removes half the beers and you pay for a full case? I think not..... You are supposed to get what you pay for.... The full case of beer or at least get refunded the difference. Neither was offered by Verizon. STAY AWAY!

She said I needed to talk to customer service. Customer service came to the line. I told her that this is illegal. I am in pre-collections without being provided a copy of the invoice. She said "yes, I understand you don't have a copy of the invoice. You were paperless so you didn't get an invoice." I TOLD HER THAT THERE IS SOMETHING WRONG WITH THEIR SYSTEM. IF WHEN ACCOUNTS FOR PAPERLESS BILLING ARE TERMINATED, THAT A COPY OF AN INVOICE SHOULD BE MAILED SINCE THEY KNOW THEY IMMEDIATELY BLOCK ACCESS TO THE ACCOUNT. She said she can mail me an invoice and I will receive it in 7-10 days. Told her this is unacceptable. They are refusing to provide me with an invoice while they compromise my credit score. She admitted that I never had access to the invoice, but I got a letter. I said yes, I was calling because of the letter, but I need an invoice for tax records. I told her that I would give her payment today by credit card to avoid further disruption to my credit CAUSED BY THEIR INABILITY to GET ME AN INVOICE IN LESS THAN 7-10 DAYS.

I told her I would also need a copy of the paid invoice. She said they can't do that. It would only be the invoice, and the paid receipt would be reflected in my account. I told her I no longer have access to my account. She said she could switch me to paperless and I would receive it. So, that begs the question, why don't they switch everyone over to paperless when they terminate so they can get an invoice? {WHY: They would rather put them directly into collections. What **.}

To add insult to injury she offered to send me over to the credit department so that I could ask them if this had already affected my credit, but the transfer took me somewhere that I had to log in, be a verified (something) and have a code, or be an employee. There was no way to talk to their credit people. I tried all 3 options. I am extremely miffed. There is so much phishing online today, that when it said click for bill and I couldn't I wasn't sure I owed any money. I did add a tablet that they told me had a 2-year plan, but I already paid that fee. I didn't know adding the tablet would add 2-years to all the devices on my plan.

I had the phone for 6 months. Had paid half of it off but each time those phones made it back to their warehouse or wherever they're supposed to go. Because they me sent me an envelope to go with it well at the time of me purchasing my new phone it's a note galaxy 3. They didn't have the little envelopes at their store at that time, mind you, these are pre address envelopes. This specifically where the device is supposed to go but no worries, I thought because the gal at the Verizon store made arrangements for them to send me a envelope in the mail. Should have been there at my house by Friday. I purchased the phone on Tuesday in September. Well Friday and no envelope, I wait until Saturday and still nothing. Went into the store to see if they had received in. But no, they had neither checked again. On Monday, nothing still. Well if Monday I went into the store and ask them again if they had their envelopes because they were supposed to get some for themselves, they still didn't receive any.

Either I waited 2 more days to see if I get mine in the mail and by Wednesday and still haven't received it. So I went into this store that morning 9:30 or so. The guy, he's actually the manager of the store, without no assistance, gives me this huge ass envelope with a couple stickers that are address to Verizon. 1 sticker is for the address, 1 sticker has the tracking number on it. Apparently I take the envelope thinking "man this is a big envelope." I drive right post drop, put the phone inside it and I wrapping the phone 3 times, that's how big the envelope was so the phone won't be bouncing around in the envelope. It has a sticky seal on it and sticks together pretty good. Well on top of that I stuck this self-addressed sticker and not knowing I also stuck the tracking number on it as well thinking that it was for their use, not mine.

Needless to say 10 days later no phone, text message I get. About a month and a half later still no phone and they charge my bill $245. Mind you, I was on the phone for 3 hours with it, Verizon who pushed it off on ensure and their warehouse and said he looked in every avenue and everything but at one point my phone was showing up as being used somewhere in the world and then it wasn't. So now I know nothing either way if it's being used or not. Verizon wants to put on ensure, ensure put it on Verizon and then they tell me to go to the post office and see because if they can do anything for me I put in a file number there to have if it's this object shows up to please contact me. I have up to 6 months for them to maybe hopefully find it but I'm out $245 for supposedly a phone that didn't make it to their warehouse.

Don't understand. The other two made it there just fine why not this one. Is it because I put the tracking number on there too and I have no record of the tracking number to know, makes you wonder. But because they didn't send me their envelope like they agreed to and they didn't send the envelopes like they're supposed to to the stores, I had to use a oversized and self-addressed, they had a sticker to put on it which by the way, they don't keep inventory of by chance at all in stores. No numbers telling you what ones of went out there. And you're nothing, no tracking for the stores for their tracking numbers, to the address and the tracking number but its up to me, the consumer like to have to find it... and I'm SOL. Basically add another $300 almost, can't believe they can get away with this.

And that Christmas time I had to pay my phone bill $465 including the phone that I don't have. I sent it off and they claim they didn't receive it on top of which they can't figure out because of the SIM card, no matter how I explain it, it was changed when I got the phone. They don't get it and I'm out a whole lot of money far as I'm concerned. Verizon and ensure same company but thieves and getting away with it stealing our money and have no conscience.

Now in January, I just called again to cancel. This time I spoke to another person and I didn't get resistance. When I thanked this other person for making it easier, he replied, "Oh no problem, when the customer has made up their mind we make it easier." The big picture is that Verizon got an extra month out of me even after my contract ended with lies and aggressive delaying tactics. The guy in December said I had to pay another month, so I didn't quit. But the January guy assumed I didn't quit because I hadn't made up my mind. They use a standard procedure to reinforce a painful and confusing experience to quit. If you are ready to face the annoyance again to try to quit, they will finally capitulate. By then they've got an extra month out of you. I am actually quite insulted their lies worked on me the first time.

Our plan was too small. No one told us this for months, they would say, "You are fine, you have plenty of data," when we would call after receiving a text saying we are out of data. Doesn't make sense since that we have 4 gigs free, why do we need to buy gigs to avoid overage? Huh? And when we called customer service we were told you are fine! You have 4 gigs! But it's apparently still our fault and we have to pay?????????

When we turned in our crappy phones for upgrades to the Samsung and were told we would get a $100 off our bill/Phone/Accessories and a rebate it didn't happen. In fact at the Verizon store they refused to take my husband's phone! He is trying to hand it to them and they are refusing to take it although he told them "you have to take it so I get the turn in your phone $100 off." Guess what? We had to fight for a month on the phone with customer service to get that $100 off.

We have spent about $800 in 2 months on bills and that is so ridiculous. It's disgusting. We are being stolen from. You are a horrible company and horrible people are running it. We have been with Verizon for over 10 years and all of a sudden you are like everyone else and that is not a compliment. What happened to Verizon? Half the time when we call in the representative is rude, speaks over us, as if it's fun for us to call in weekly to go over the same story. Weekly. And as if we DID something wrong when in reality it's Verizon ripping us off.

The managers don't return calls at customer service. It's disgusting. When we finally found out we had to buy a plan to get free data we bought one, and the rep sold us one that was more than twice what we needed. We reversed it once we were instructed on how to view our usage. Now we have a smaller plan but we have to pay for, once again, for data we don't need or use because your people either don't know what they are doing or they are instructed to rip consumers off.

The next bill (Nov) came and no credit again, call again but didn't get the girls name and she put me on hold to look over the previous conversations. She said she sees in the records about the credit and said it takes a while to get it thru the supervisor authorization and she would put it in as a "rush priority". On Dec. 5th my dad's cell was turned off, so I call yet again to Verizon, and explain the whole story to them again. This girl explained to me that the request was not put in correctly and that she would submit it right this time, they even turned the cell back on for him.

So here we are today, Dec. 30, 2014, I get the bill...NO CREDIT, call up and get a gentleman in billing, explain this whole thing again and he transferred me over to customer service where I spoke to a Jordan and yet again told him the story. By this time I was fuming, 3 almost 4 months of calling for this credit and he looks into the account and tells me there is nothing that states there is a credit so all the other customer service reps see it but now it is gone. He said he can only issue me a $25 credit to the bill, not even close to what the bill was that I paid. At this point I wanted to speak to a Supervisor and even that was a problem.

He did call me back after my phone died. He put me on hold again to speak to a supervisor himself and said that he can only offer me $100 credit for all my troubles for the past few months. I took the $100 credit because Jordan said if I spoke to the supervisor, the $100 credit might not be an offer anymore so it was either take it or leave it. Now where I stand, they get away with NOT giving the credit due to customers. I am done with Verizon.

I have called customer service 4 times to have this discrepancy fixed, only to tell me that, they couldn't do anything because I have a different "discount code" on one phone (DOD) and the other has (Military). They told me I have to go back to the original store and resolve it from there. Now, they have suspended my service. I am so upset, I feel like throwing up. The worse part is I will probably have to deal with this terrible customer service for another year. I guess since they have the best 4G coverage and the best wireless service, their customer service goes out the window. This is the why I didn't go to AT&T, they have the same terrible customer service.

I was able to get online to live chat which told us to call an 1-800 number. I told live chat that our phones won't work AT ALL so I can't call the 1-800 number. She was an idiot. My mom was able to get an email from a lady who we were to email to get our phones enabled and she dropped the ball. I then emailed a friend who works at verizon and gave her our passwords to call to enable international cell use and they would give it to her either. Verizon left us stranded and hopeless with no help at all. They dropped the ball in our time of crisis. Imagine just losing everything in your wallet and not able to call anyone. It was a terrible feeling and left us feeling stranded and lost. I will never use Verizon wireless again. They suck!!

When my clients call my business number, it states that "This Verizon wireless number has been changed, disconnected, or is no longer in service". My clients think that I went out of business. I have also found out that Verizon Wireless and Verizon Land Line are two separate companies, and they will not work with each other to resolve this. Each company blames the other, and each company states that the other has to place a service order to get it reconnected. I have literally spent 8 hours on the phone on 12/19 and on 12/22 speaking with various employees of both companies. On the other days, I have spent one to three hours trying to get this resolved. I have been promised call backs and progress updates and I have received nothing.

My business is similar to an accounting business. We sent out year end information packages to my 500 clients, in order to prepare the 2014 annual tax filings. My 500 clients cannot call me with any questions about the year-end mailing, and they now also hear a recording that my number is no longer in service. As of the date of this post, due to Verizon transposing two numbers, my business has been without phone service to my main number for 13 days. Verizon ported a business number, to an unrelated third party individual, without authorization, and they will not fix the situation.

Verizon has failed to troubleshoot this feature, it will not work, which makes all of your other phones incompatible. Verizon Exec. offices failed to assist, yet dismissed me and was most unprofessional. They have one rep, Michael, who has basically spoken on behalf of the leadership to state that they will not do a thing to help a customer; moreover, he provided false and incorrect information to the better business bureau, so that the claim can close. Michael rejected my multiple requests of a fair compromise to provide a replacement phone directly from Verizon, or to void the contract. At this time I am stuck with another note 4 and 2 year contract, with features that do not work, due to their IMS and Visual VM upgrades, which they clearly failed to troubleshoot accordingly. I have been a customer for over 12 years, never again. Shame on Verizon Executive offices and their leadership for tolerating such behavior of their reps, and providing incorrect and false information to the better business bureau. The level of stress and time lost from work to address such issues, exceeds the value of the phone.

How many of you are there out there, who are being screwed by Verizon over this very same issue and feel as I do? Verizon made us an offer and now they are unwilling to honor their agreement to us, it's time to take some action! Consumer Affairs, it's time to find out who all of these Verizon Victims are, contact a law firm that enjoys taking on Verizon and protect our rights! Do you have anyone in mind up that might be up to the task? Thanks in advance for your help!

Your company is aware of the breach that you allowed. I spent hours on the phone to get this corrected. It appears that you didn't. I can't believe that this nightmare is still going on with Verizon. I spent 2 hours on the phone December 20, 2014 trying to get this corrected. I was hung up on, disconnected and transferred to different departments. I finally called back again & requested to speak to a supervisor. I was informed that I would get a call back within 24-48 Hours. That Never Happened. How does one get this company to correct their mistake?

After speaking with a customer service rep and waiting to speak to a supervisor for 30 minutes, I gave up. I, then, contacted Verizon via media and was only offered $15 off of my previous bill. After spending an unnecessary $300 in 18 months the least they could do was cancel my contract without any fees. I have yet to receive a call back from anyone and they will not find a middle ground that we can agree upon. I never needed a shared plan and believe the sales associate was trying to make her commission. I got royally screwed over. I'm taking my business elsewhere not only because they refused to work with me but their lack of communication and terrible customer service. I'm no longer recommending them to any large company account that I deal with in my profession.

5. Stuck with a 2-year contract from a company that is worthless and incompetent.

I called outraged as to that was not the case being that I only had that particular phone for almost two weeks and I cleared the phone myself and packaged the phone, shipped it to them without a crack/chip or broken display, with the packaging material they sent me. They sent me over to Verizon Customer service to discuss it with them. Verizon called them and asked them to please provide pictures of my iPhone with ESN no. to verify it was my device. Nothing transpired since as of Dec. 23rd. I've reached out to Verizon beyond multiple times in this matter and the recycling team to no end. As for the recycling team, the line had a automated person give me a message and hang up. I called Verizon many times, they have taken my info, made promises and still no result of my phone or credit. Dec.23, 2014 no gift card, no phone, and no results. Sept.20,2014 is when I released my phone to Verizon recycling program and still nothing until this very day. Promised a $200 credit to my account, also gift card as of today was suppose to be emailed to me hours ago by a rep. and still No gift card or smartphone.

My phone was only a few months old. Verizon chose profits over their customer. I quit Verizon and went to AT&T. Think about this. I spent 140 per month x 12 months = $1680 a year x 10 yrs = 16800.00 or more. They get those new cell phones cheap. I would guess 100 or 200. So they chose to lose a customer who paid over 16,000.00 over a 200.00 phone. That's called Corporate Greed! I'm glad I'm gone. AT&T treats me well and has better service in my area.