Verizon Wireless Reviews

We had our new carrier resubmit with the requested information and on May 1st, they agreed to release the number on May 13th, a month after the first request was made, making sure they could charge us another month. We are currently not burning through data with our new carrier, even though we are much more active on the internet than we were with verizon. We are now looking at finding a new cell phone company because I feel that Verizon is greedy and dishonest. I think there needs to be a class action suit against them. They are over charging for internet usage and playing games with releasing phone numbers to other carriers. They have gotten too big to offer customer service and too greedy to be trusted.

However I had to pay for the initial Slacker radio cost. The employee seemed as perplexed as I did.

The employees do not know how to do their jobs and do not know their own terms to their own contracts! If you're thinking about switching to Verizon, I encourage you to reconsider because they will try to take you for all you've got. The edge plan is not a good choice because you will run into this situation. Also the only way to get around the 30 day time span is to OF COURSE pay them the full amount of the new phone and start a two year contract.

While speaking with a representative when I initially made installation appointment, I made sure to ask all pertinent questions regarding charges. They outright lied to me or they just are ignorant. I have no recourse now except to air my complaint here. My advice is to record your conversations with them for protection or don't use them at all. I asked them for a recording and they say they don't keep them or they're random.

I work more than any Verizon employees trying to get my credit on this lost phone and it is fee and not getting paid. They put in my wrong customer receipt. They say I am responsible and they will prove it by sending me pics of a damaged phone to show why I owe them. Guess what??? The phone was never damaged and how could it be if it is lost. They even called the police on me and they showed up at my house. The store manager ** told me to leave the store or he will call the police and Verizon will not do any 3 way conference call. Please help me. I need an advocate on how to get this credited back to my account. Sorry I do not have a receipt. They couldn't even send me the correct one.

All this time, I was told I was receiving a credit of $273.00 on my bill for returning the old device, yet the credit was never showing up on my bill. I kept getting told it would be on the next month. So when the new bill would come, I was subtracting the credit from the bill and paying the difference. We are now in month 6 of this situation. I have been suspended three or four times after being told I would not be because they were "investigating" the issue of the missing credit.

Last night I spent 3 hours on the phone with Verizon customer service again trying to rectify the issue only to find that no credit should have been issued because apparently what I had been previously told was inaccurate. So I call back and ask to speak to a supervisor to question why Verizon is allowed to participate in deceptive practice. The supervisor told me that she would look into it and apply credit of $30 which would hold my account since I just paid 300 two days ago.

When she reviewed notes she would call me back today. I woke up this morning and was suspended yet again. When I called back this time I was again put to a supervisor who completely changed the story around and said all they could do was issue me credit for the reconnections but nothing else. It's just a shame I was misinformed for the last six months, not her responsibility for what others told me. Really? Since Verizon is allowed to perform deceptive practice and no one has to be accountable for their actions, I will be shopping today to find someone who would be more than happy to take my 5 device lines. Beyond angry and not going to take it!

I called again in April and was told the credit would be issued in 10 days and because one of the lines I ported wasn't a smartphone I would only receive a $450.00 credit. But she would send the information to her supervisor to listen to the call and I may get additional credit. I have now been told today by a supervisor I will not receive any credit because it is not an Edge program. Whatever the heck that is? I was never told in January I could only qualify with Verizon Edge. Does anyone have any good ideas on a cell phone company with Nationwide coverage and they give credit for porting smartphones?

Basically I got told I was wrong they are right and it’s not like I can argue with them. What other choice do I have but to pay? Cancel my phone plan and then they'd charge me like a thousand dollars! July is when my contract is over and I can't wait. I will never go back. I thought AT&T were bad but they never charged me an extra month for no reason and their Internet lasted longer. (I can barely use Google with my 2gb and it runs out even if I don't use anything!)

The first rep (probably realizing that there wasn't much he could do) basically told me there was nothing they could do and good luck. And the second rep went on to tell me that if I tried to change providers, they'd look up my credit history and they wouldn't approve me anyway, so not to bother -- to which I was just shocked and sat there silent for a minute.

But that's not even my biggest beef. 14 days ago, I purchased a couple of smaller electronics. They're like $70 each and for some reason, they never gave me a receipt. I was told I had 14 days to return them if I didn't like them. We never opened them, never took them out of the box. After thinking about it, I decided to return them and that it wasn't a fit. I find out at the store that there is a $35 restocking fee for each of them -- half the cost of the item. This was never mentioned to me at the time of purchase in any way, shape, or form. I looked at her and I said, "Are you kidding me? Restocking? I can put them right back on the shelf for you where I found them for free."

She told me it was on the receipt that I never got. So I eventually raised my voice when all she could do was read the company rhetoric, at which point she asked me to leave the store or she would call the cops on me. I left the store with both products still in hand and want to return them for the full purchase price since I do not feel that I should be responsible for a restocking fee policy that I was not aware of.

On two recorded conversation I was told by their agents, there is nothing they can do further, nor am I responsible to them for anything, and my balance was paid-up. One literally said to find another carrier. After this was accomplished they are now trying to bill me for early termination regardless of what their agents said. I have spent literally hours over-and-over explaining and each time they even looked like they would take care of it. Today, they confirmed they would not!!! It looks like the BBB is my next move!

The terms were 30 GB per month and I was hoping that maybe my modem was going bad and was retransmitting a lot causing the excessive data. Month 1 with this new service they immediately claimed I used 57Gb... this is still with disallowing video and not even any substantial amount of gaming. We gamed more on the old 20 gb plan than this one. After multiple frustrating calls and people from 2nd level tech that were going to call me back and never did and I even talked to a supervisor about them double billing me for the old modem... he tried to claim that even though it was on my bill still showing a 99.00 charge that I was not being billed for it???

I later got this fixed. Basically they just keep running you around the block with the same dumb suggestions, most of them know less than I do about networking. My family wonders why we even have the service as we cannot use it they way we used to. Their final answer "well it came from your gateway so there is nothing we can do". Verizon is taking advantage of people that they know have no choices (rural customers)... their caps need to be outlawed, it is stealing. They even show data usage while we are at work and 2-3 am when we are asleep. They claim the times might not be accurate... This I believe as their data usage is not accurate either.

I was very angry with Verizon since they set up my iPhone 6 for Roaming and I told the salesperson I would be traveling overseas. As a new user, I would not know that there was an option to turn Roaming off. Verizon refused to waive the roaming charges stating that the calls were made from my phone. This had been a very frustrating experience with Verizon. We had been a Verizon customer for over 20 years.

Well a few months go by and I notice I am still being billed for her phone. I call again and the person apologizes all over themselves saying they have no idea why this wasn't taken care of and they assure me they are doing this as we speak. That I will not be billed for her phone again. 2 months later I call again and get another very smooth talking, sweet woman, assuring me that this is just some horrible mix-up and she will not only make sure this is taken care of but she will issue me a refund for 3 months of charges (it's been 8 months at this point but at least it's something).

She gives me a number to track my refund. Well again I wait for awhile, assuming that the paperwork is just taking some time but no. I receive no refund and I'm still being charged for my Mother's phone and yet another call gets me nowhere. 2 more calls, shock of shocks also yield no results other than to be informed that I should have been calling every month and that it is now my fault that this hasn't been resolved!!! ARRRRRGH!

I tell them to disconnect my service. They have a supervisor call me back and she insists they will do everything they can to keep my business. I tell her "I'm done with Verizon." She points out that if I cancel now I will not have the ability to let others, who may call me, know of the change I am making so I stay on with reduced services and an assurance that my mother's number has now been disconnected so this is no longer an issue.

So I get service set up with AT&T and I leave a voicemail recording telling folks of the change. 4 months later I go online to look at my bill and to try and cancel my service and guess what?! I'm still being charged for my mother's phone!!! They will not let me cancel online even though I'm only able to view my bill online (I asked for paper billing but it just never arrives though Verizon swears they send it every month) so I temporarily suspend my service.

Then I try to call them to cancel my service. Now I'm prepared cause if they mess with me again I'm going to take them to small claims court. However as soon as I inform them I am recording the call they hang up on me. At this point I decide to quit paying. A few more months go by and I ignore their requests for the final bill of $73 (a partial month since I had frozen service online). However then I get a letter saying the temporary suspension I requested is up and they plan to restart service at that time.

Since I had hoped that non payment would suspend service I decided to call before this could happen, wanting to avoid another cycle of charges and services I no longer wanted. So I call again and when I inform the young gal on the other end that I am recording she says she needs to get a supervisor if I insist on doing that. I reply "Perfect. I want to speak to a supervisor". However right after she places me on hold the line goes dead. They've hung up on me again!

So I call back. This time the woman that answers tells me she will have to terminate the call if I'm recording. I ask "Why? You are recording the call on your end." She then asks if I am calling just to make a payment. I replied that "Yes I wish to make a payment and to get verbal confirmation that my service is cancelled and will not be turned back on." She assures me it will not be turned back on period. Now I have the proof of that call and I will be ready for them if they ever try to charge me a penny more. They still took a lot of money from me that they had no right to but I'm hoping that today will end the horror of my time with Verizon!

Then my bill arrived 25 days after and the total cost of the phones was shown to be $199.99 each and an equipment charge of $124.84 and set up to pay $16.66 per month for the phones!!! I've contacted Verizon and the store, but always the same thing need to pay for phones, but set up new plan to save monthly charges. Old plan was $169.86 per month, now it will be 175.38 plus? This nothing more than a total rip off and scam, $399.98 for phones plus $124.84 equipment charges. After being a Verizon customer for over 15 years I feel we taking advantage of and scammed so the salesman made more commission. I would NOT recommend Verizon to anyone!!

I disputed it and then was told the 20+ and the late fee would be credited to me as an inconvenience fee. I was also told that Verizon would take care of the late fees. This has not happened. I called again and was told I'd have to pay the 20+ and the late fees. My claim is still under review and Verizon has not updated me. All the while I've collected late fees, and while I should pay my bill on time, I refuse to give this company more than they deserve. Also, every time I call I speak with someone different, and must tell my story on average of three times per call. Do not do business with this company.

A month later, no credit, bill still showing. My husband called in and they told him that it would be credit off. It wasn't. He called again and was told again that it would be credited off. We thought that was the end of it. Until I received another bill and the balance was still showing. At this point, we had not gotten any communication from Verizon, no calls, no letters, nothing. So I call, and I'm concerned. I get told again that it will be credited off but then the rep hung up on me. I call back. I get cold transferred to a representative who tells me that the old account has been written off and there's nothing she can do, too bad. I escalated to her supervisor, who basically had the same attitude of "too bad, so sad". That supervisor told me she'd call me back within 24 hours. I tried getting this resolved that day and again reached another rep who told me she'd call me back the next day, which was Saturday, at 10 AM.

I never received a call from either agent. I gave them the benefit of the doubt and waited until Tuesday to see if they'd keep their word. They didn't. So I called again, and again, was told by an agent who had the same attitude of "I understand your frustration, but it's just too bad", and I am infuriated at this point, beyond belief from having been lied to not once, not twice, but 5 times in this matter. I'm very displeased with Verizon and have to pay now out of my own pocket, an additional $200 that I was assured was going to be taken care of months ago.

None of the things that happened was caused by anything that I did but by Verizon allowing my account to be hijacked. The number I presently have is an area code that I do not even know -- I need my number changed back to my old number but was told that it could not be changed and the system could not be changed. The tech might be saying what they are instructed to say, but no one believes that Verizon cannot override the system and get my number back now. I had nothing to do with the hijacked and stolen number. Can anyone tell me where I can go to get my old number back quickly? Thanks.

After setting up my new phone I was unable to make or receive calls. My husband called to see about the problem and this is where the journey begins. He was on the phone with 5 or 6 different people for about 2 hours trying to resolve an issue which didn't need to be an issue. How hard is it to switch a phone number? We even had VM on a 3 way call releasing the number to Verizon, should have been a done deal, right? Not if you're Verizon. They still couldn't figure out the process. I finally told my husband to ask for a new number if it would end the madness. I am on a month to month plan (I would never buy into a 2 year contract, not with their track record) which I intend to cancel next month. Hopefully At&t will be less ignorant.

I have already called many times and talked to many reps and with manager in person. I cannot return the phones, they say they cannot undo anything, so basically I am stuck with a higher bill, just because an agent made that mistake which they accept, but they are not willing to fix it. Is there someone out there that had a similar situation and actually got help from someone that cares about customers in Verizon? What is the solution, if I change company I will have to pay the phones.

Something told me to call back and verify, so I did and they confirmed the order was cancelled. A few minutes later I received a text from the Fraud department asking me to accept or reject the order. I rejected it via text. I then called the fraud department and explained the situation, she advised me the order was cancelled. I called back into the center and another rep confirmed again. (This is 4 reps telling me my order was cancelled). That evening, I received a Fed Ex shipping notification stating the phone was being shipped and would arrive on Monday 4/20. I immediately started chatting with a rep online. She eventually got me to a real Verizon chat rep who talked with me for almost 45 minutes on Thursday evening. She even got a supervisor involved.

She admitted it was a VZW error but there was nothing they could do unless I spoke with someone in the CORE group. She gave me that number to call first thing Friday morning. I contacted them and they were NO help whatsoever. The rep I spoke to told me that I would have to physically refuse the shipment from Fed Ex on Monday and at that time VZW would get notification and I could then place the correct order or new order. He also stated that I could go into a local VZW store if it was easier for me. I asked him why they couldn't recall the shipment from Fed Ex themselves and take care of it from their end since it was their issue. He said they have no way of doing that. I refused the shipment on Monday however Fed Ex redelivered it to me on Tuesday and someone at the front signed for it.

I called back to VZW and was told to print a shipping label and it will take a couple of weeks to be received and cleared out of my account. When the rep heard my frustration she talked to a supervisor and told me that I can take it into a Corporate Verizon location in Shreveport and they can take the phone back, call them and they will release the Edge contract so I can get a new one. I immediately went into the local store and was told I would have to pay a restocking fee of 35 dollars. I called the "core" team at VZW back and was told NO... they will waive that fee. They talked to the sales rep and the Store Manager and then she got on the phone with me and told me it would be taken care of.

After another 10 minutes, I was told "we are sorry, we can't waive the 35 dollars. You will be required to pay it today." I immediately grabbed my box and left the store. I was about to purchase a new edge contract for a Note 4 Edge, several accessories but instead they got nothing. I have just packaged the phone (unopened) and shipping overnight UPS. Hopefully when they get it tomorrow they will clear out the Early Edge contract that is tied to my account so I can make a decision on my future with VERIZON. I am seriously considering taking all five of my lines to SPRINT! I have been a customer since 1993. You would think VZW valued me as a customer a little more. BEWARE of ordering anything online and getting your issue resolved!

They said it was past my 14-day termination trial period. I couldn't get out of the contract. I was stuck for 2 years.. see the salesman got a commission for signing me up for this plan. They make money so does Verizon. :-) My bill has been high for the past year I signed up because 140.00 a month was better than I was paying at AT&T but ever since I got notebook has been around 200.00. Today went to pay bill was 230.00.. I went to store, discussed with salesperson there - they told me to call customer service, they would help me take care of the problem.. He informed me I was being charged 20.00 to turn tablet back on as well as phone when service was suspended and being charged 10.00 a month insurance. I wasn't aware of this either until today. I was only informed I was paying 10.00 a month and that I was stuck in contract for 2 years.. according to Verizon employees.

Now the story gets even better. I called as the salesman told me to do... ** at the MidWest Calling Center for Verizon spoke with me informed me that he was aware of salesman doing this misleading customers for commissions. He said he had many complaints from customers such as myself. I was furious when he told me this.. He said he would make it right. I told him I wanted to speak to a supervisor would he please put one on - I wasn't happy. He started making adjustments to try and give me future discounts on my bill but said it was too late. I couldn't cancel contract for the notebook. Had a year left on the contract.. He came up with like 700.00 dollars worth of discount for a year of service but I wasn't ok with that. I had paid more than that the past year.. I had ** check on data for the notebook - it showed no usage. He said the month of July showed very little, could have been notebook updating itself.

Also had him check to see if was any notes on when I spoke to customer service before about canceling notebook. He said no there were no notes. He then informed me that the system notates when someone checks into your account to pull up info on me.. so when I called in to terminate they never actually went into my account to check on details of what I was telling them.. but he said too much time had passed I couldn't get out of contract. I told him to let me speak with his supervisor.. Please... He put me on hold for a long period of time. I looked at the clock was going on 3 hours of being on phone with **.

Finally supervisor came on the line. Was being very defensive asked what my problem was. She said "You're wanting a credit aren't you?" I said, "No I am wanting my money back..." She informed me then if I wanted out of contract would cost me 125.00. Did I want to cancel... I said "Are you kidding me? Sure I do." I said "Why didn't they tell me this a year ago instead of telling me I was bound by contract to stay in it?" She was very rude and cold as if I had done something wrong. I hadn't done a thing wrong. I informed her what ** had told me about other customers complaining. She said she didn't know anything about that..

I asked her info about ** "What was his employee number?" She said "He didn't have one." and she didn't know who he was. The call was transferred to her.. I told her "That was funny. He spoke as if he could see you before putting you on phone with me as if he knew who you are." Then I asked for her info so I could refer back to her. She told me her name was **. I asked "Can you tell me more?" she said "Why??" I said "Because I am going to pursue this and am not happy.." She said "My name is **. That is all you need to know.." I asked where was she located where she was working, she replied "MidWest Call Center for Verizon" and I asked her title she replied "customer service manager." She is the one who notated my account. She informed me she was doing. So I asked for a copy sent to my email. She refused to send me a copy.

Sure I am mad. I am furious. No one ever told me I can leave the contract for 125 till now - a year later. Now come on I know I am not the only one this has happened to - ** told me so.. Said there has been many customers complaining about this issue.. Now my question is if the customers are deceived by salesman trying to make a commission earn money who offers them this money for frauding customers the answer is Verizon makes the money. I asked ** if I was still going to get the discounts on my next year of service ** had put together for me totaling 700.00 she said "No you won't".

I just bought this phone a few weeks ago, and do not think it's such a stretch to expect a company to stand behind the products they sell. Verizon associates told me to go to WALMART to get my phone fixed and were very snotty and unapologetic when telling me there was nothing they could do. Oh and bonus, when I called the 800 number for a resolution, the CS guy shouted down my protests and told me I should have bought the plan instead of working with me to fix the problem. Guess I didn't realize Verizon was part of Comcast now, same exact shadiness and poor customer service. Also glad to know that 10 years of loyal service means nothing. If you are thinking of joining Verizon, just know that you're nothing but another pocketbook to them.

So again going back and forth over the credit for my phone, they were only offering me $100 or $150 credit whatever the promotion was at the time. I said, "No this ridiculous, I would have never bought the new phone if I wasn't getting the $200 credit for trading in my old phone". So after 5 hours, no joke, on a Saturday being switched back and forth between customer service and the trade in dept, I finally was speaking to a customer service rep and I asked to speak to a manager. So I spoke to a lady who said she will issue me the full $200 credit, that I will be receiving package in Mail to send phone back in. Just make sure I write that, I spoke to ** and that it was for $200 credit. So what I received in the mail was a small green ziplock bag. Obviously I couldn't send the phone back in that.

So again I had to call Verizon and waste more of my time on the phone with them. Where the girl told me I could go to my nearest store and return the phone, I didn't understand why the manager didn't just tell me that. And I asked this lady twice, "Are you sure? I dont wanna go there and waste more of my time". So she tells me over and over, "No you definitely can, I don't know why the manager didn't just tell you that". Sure enough I go to the store and I am unable to return my phone there, and I had to call Verizon AGAIN and waste more of my time, for them to tell me as along as I send the phone back, I will be receiving the full credit. There's a note in system and they don't know why the previous girl told me I could go trade in to the store, but they will be looking into it. So finally send my phone in with a note and weeks later receive an email for a credit worth $41. Are you kidding me!

So I just called customer service about an hour on the phone, asked for a manager and he sees in the notes that I was told I would receive the $200 credit but he's sorry because the woman lied to me. She wasn't really a manager and she's not authorized to give out that credit. And says that he will offer me $100 - take it or leave it. And when I hang up the phone, if I dont take the offer, I won't be receiving any credit for my phone. I don't understand how this is possible. I said, "So your telling me a Verizon representative pretended to be a manager, gave me false information, and somehow that's my fault? It's my problem?" I can't even believe I am being treated this way. It's really disgusting. And just goes to show these representatives can say whatever they want on the phone and pretend to be whoever they want.

How are people supposed to be willing to give any personal information over the phone, like addresses and passwords when it is very clear, these representatives can NOT be trusted. I am just so disgusted over this whole thing. My point from the beginning was I felt like it was a scam. Get people to fill out all this information online to trade their phone in and then say, "Oh sorry you were supposed to go to a different page and enter that info". It's **. I would have never got this new phone if I wasn't getting the $200 credit for my old one. And now I'm so disgusted and fed up I want to make the point that I'm over the $200, it's more about how Verizon treats their customers. I don't want any credit for the phone. I am canceling my phone and I want my old 4s back. I don't know why I ever left sprint in the first place. They really were the best. I think it's because they're even offering the iPhone way back when.

I can't believe the way I have been treated for the past 6 months, people falsifying their identity and that's okay? Telling me one thing when I call, having me send my phone back, and then when I call told something else. It's absurd. So to anyone out there with Verizon or plan on going with Verizon, just be very careful when it comes to trade ins and credits and make sure if you speak to a customer service rep, you get their name and make sure they notate everything. I'm thinking of getting a lawyers, I have probably spent over 30 hours on the phone with them. Such a waste of my time. It boggles my mind how these reps are allowed to say whatever they want and the fact there is no continuity from one rep/call to the next. It just leaves me feeling helpless and bullied in a way.

To be told "I'm offering you $100, take it or leave it. If you don't take it and get off the phone, you won't be offered anything else". Why would I take that offer when last time I spoke to a rep, she said I would be receiving a $200 credit for returning my phone, which is why I sent it to them, and it's on file that she told me that. It makes no sense. No sense at all. Avoid Verizon if you can, their good cell service is not worth being treated like crap by their customer service department.

Attached is the initial agreement and billing amount. You will notice both a $0.00 charge for equipment and a sales tax charge based upon 8.25% not consistent with the bill. This was signed by my wife at the time of plan change. I called within 3 days (allowed 30 in the contract) to dispute and cancel the plan, but Verizon stated it must be done "in person". This requirement cannot be found in any Verizon terms and conditions, yet they enforced it preventing plan cancellation. I tried several times after, was repeatedly disconnected and transferred around with zero direct acknowledgement of my complaint.

With no luck going back and forth on the phone for 4-5 months, I started to use e-mail. I was given an email on February 23,2015 that stated, "A request has been submitted for your credit. You will receive it within 2-4 weeks. Thank you."- Sent from Verizon Online Trade-in Support. Well, it is now April 18, 2015 and still nothing. I responded to this email and they sent me another e-mail that requested the same information that I have given them a 1,000 times - submission id #, phone # for acct., IMEI #, e-mail address.... I have attached images of all the info. that I have including the submission i.d., my original empty iPhone box, and the envelope and instructions that they gave me.

I still wasn't happy about my purchase and was upset that I allowed myself to get talked into buying a case instead of exchanging the phone. So I went back into the store about 2 days after that returned the phone and case. I paid the restock fee, I purchased another glass-tempered screen protector and upgraded to the 6+. I was fine. Now a month later, I receive my bill and I do not have any credits for the items returned, and I am charged $240 for the remainder of my Edge on my Samsung phone and additional taxes that were not disclosed to me. I have called customer service, I have gone to the store and no one can explain why I am charged for the remainder of a contract I bought out. The store stated its a "computer glitch" and that the manager was going to call the district manager.

I let them know that I upgraded now because I was told if I buy out my contract, I can keep the phone and do as I wish. I also made sure to confirm this with several reps prior to paying this so that I get the money I've put in by selling it. If I would've known I was going to be charged this type of fee, I would've waited so that I am not charged. Today, I called customer service, and they told me there was no notes on my account. He was nice enough to call the store where I made my purchase and he stated that there was a return the credit balance was on my account, but where is the receipt and why can't I see it on my account? All of receipts are on my account except for that one.

I've gone from paying $280 for 4 lines to $570 to $882! This is ridiculous and you would think that they would be on their game. I sat for hours looking at my bills and it just doesn't add up how things are credited and charged. I've never had problems with service, but I do have a problem with their last few bills and how their reps fail to disclose things when a sale is being made. I feel like I am going to end up paying for their lack of knowledge.

I call them immediately and told them I do not want to renew my service/contract. They advised me to just send back the cell phone which I did the same day. Paid my last months bill and got another bill in month after service was done stating I owe for early termination fee. When I called and asked about it the guy was very rude and said my son renewed it. I asked how when he is only 16 years old and I never agreed to renew? Long story short 114.00 early termination fee is on my credit report as collection/charge off. Thanks to this dishonest rude company my credit is ruined. So much for being loyal customer and hold off for full two years just to get socked with fee and on your credit report!! =(

I spoke to many people at Verizon who explained to me that they work in 2 systems. In one system they could see a $0 balance, but in the other system the return was not noted. Finally, I felt like I got it cleared up. It is now 2 years later and I find on my credit report a recent debt from a Trident Asset Management company. I called to see what this unknown debt was only to discover it was VERIZON. Because it is on my credit, I paid the debt and then tried to contact Verizon to be reimbursed. So far I've not found a contact phone number to reach anyone. Scam!

I wish Verizon nothing but bankruptcy at this point. Their product was returned and noted, yet I still paid a measly $42.79. The time put in to trying to correct their mistake and the unnecessary trouble and stress it has caused me is worth far more than $42.79. I will make sure to deter anyone from utilizing their services.

And, and... when other carriers are willing to pay you to join their service, Verizon charges $40 to get a new phone from them if you don't use their new Edge ripoff. This is an "Upgrade Fee." No, this is a GREED FEE. What if you went to the store to get a new TV, phone, any appliance, a new bed, whatever, and you were told there would be an Upgrade Fee added on to the price of the item. You'd walk out I hope.

If you are not going to want to trade your phone during your contract, try to pay for it up front. A $600 phone will cost you $600 using Edge; paying upfront it costs $200. They say there is no interest. Well, what is the $400 difference? I call it usury. Charging it to your credit card will not cost anywhere near $400. I'll have to inquire what government agency would be interested in that. Probably none, but that's another issue. Being a "loyal" Verizon customer for the past 12 years means I'm not aware of what the other carriers do. Maybe they are all greedy SOBs. I do know Verizon is.

I waited until today, 5/14/15 and called. They have no record of talking to Best Buy or of me returning the phone. They told me I needed to go to Best Buy again which I refuse to do because it is not convenient to my schedule. They offer no other solution. Then ten minutes later I get another phone call from ** with nobody on the other end. Looking through my phone records there are 20+ phone calls from either this number or another 651 Verizon number.

In my opinion this is fraudulent business practice. They harass and intimidate people with the intention of getting payment for a service they did not provide. I cancelled within the agreed trial period. My worst fear is that this practice is effective for Verizon to collect payments from customers who don't have the means or ability to protect themselves from this type of outright dishonesty and fraud.

I told customer service that I would no longer waste my time "trying to figure out", as they put it, what any legitimate business would have clear and available records to verify in a reasonable amount of time. Intimidation and harassment to force somebody to pay a debt they don't owe is a criminal act. Too bad this corporation is too big to have to answer for their immoral business tactics. Tactics that are clearly supported by their staff based on my experience.

Couple days later, my husband calls them and they try to sell him additional data as well; blaming the wireless issue on Xfinity (my wireless provider). It was 5 pm on the 14th day of my contract... I did not get my phone turned in on time and then when I went back to a store, they said that they could not help me because I was at a corporate store and the store that I bought the phone in was a partnered store. So I went back to the partner store and they tell me that they cannot do anything for me because I am over my 45 days. I am now an AT&T customer.

After 90 minutes on the phone, a nice agent named ** said she would give me a discount on my plan of $16 a month (I have 4 phones and they offered 4 per month per phone) for a year. That would give me more than the $100. I agreed. Later that day I received a call from technical service at Verizon. I could not get to it before they hung up so I called back. Seems that the offer ** made me was not true. They said instead she gave me a $50 credit and they were sorry for the bad info. I asked about the other $50. The agent I was talking to said all she could do is $20 as that was her limit. I asked who could give me the other $50. She gave me a supervisor. He said all he could do (refused even the $20) was move me to a different plan and he could discount the price so I save 140 over the next year.

Only one problem. After the first year, the plan will cost me $40 a month more than the one I have now. ** refused to do anything else. Can you guess how irritated I was at that point? 150 minutes on the phone and I am out $50. How stupid is this? Like many, I spend over $2000 a year for the service, and they are too wrapped up in their "policy" to offer a credit to make me whole. Anyone else had this problem? Seems like a class action suit in the making and Verizon have deep pockets. Just a side note: Federal law requires them to tell you when they are recording a call. They forgot to do that in every case. OOPS. Guess I will file a complaint while I try to work this out.

So next, I drive to actual store and go thru whole thing again because now no way am I keeping Verizon, they tell me can't help I have to call customer service!!! After they try and connect me, I waited 20 minutes for someone answer. I go thru it yet again and they tell me "oh, sorry this is wrong dept!!!" So here I am now, no phone #, disc, and they owe me money!! Like I said, the worst!

From that point on, everything that could go wrong did. When activating the smartphone, I was informed that my phone was activated the day it was purchased. The "customer care" rep who didn't know why that would happen as I obviously did not have the phone in my possession at that time. I asked him, “Well, now what do we do?” He said, “Well, you can choose to put your old number on the smartphone and basically upgrade your device.” I said, “Sure, that sounds great lets do it.”

He then transferred my basic phone's number to the smartphone and "lost" my $45 first month fee that I paid when I purchased my phone. After telling him I had paid the first month fee when I purchased the phone and was not going to pay them another $45 (and had the invoice and billing statement to prove it) and that I should have that month paid for, he said he needed a manager's approval to get me the $45 back. I was then granted $30 for the first month fee. By this point, I was so exhausted from the call that I didn't think to double check that I was getting both the $15 prorated amount and the $45 first month fee credited to my account. I just said, “OK. Now, there is the $15 the agent could give me and a $30 credit from his manager plus the prorated amount.”

I had to hang up the phone to finish the activation process as I was calling Verizon on my basic phone. After calling back, since I should have seen a $15 credit on my account, I was treated very poorly and made to feel like I was trying to steal from the company. Each "customer care" representative I spoke to kept treating me like an idiot and saying that there was no notes about me being promised a $15 prorated on top of my $45 initial fee and that since there was no note, there was nothing they could do. I asked to speak to a supervisor and he said the same thing. I told the supervisor it is not my job to make sure your "customer care" representatives do their job and write down what they promise a customer. And on top of that, if you are saying there is a $15 prorated amount and you were also honoring my $45 first month fee, then I should have been credited a total of $60.

The supervisor then stated that I had been credited $45 and should be happy with that and went on to say that the $15 was both the prorated amount for my old plan and the rest of the $45 first month activation. Now, that sounds surprisingly like double dipping to me. Oh wait, it is, but according to the supervisor, I needed to accept everything and go about my day! Since the supervisor and "customer care" representatives kept saying there was nothing they could do and that I had been given all the credits I was promised, I decided to go into a store and have them verify that I did in fact pay the $45 fee and that Verizon "owed" me $15.

I went into my neighborhood store where the representative unknowingly let me see the comments in my account where they had said that I agreed to their BS and that they had explained everything to me and to NOT HELP ME. The store representative called customer service and told them that I was "confused" about what had happened. After yet another hour telling my story to both the store representative and another "customer care" agent, I was put on hold for over 20 minutes in order to speak to a supervisor. This supervisor said it wasn't their policy to help me out and that they had been generous in granting me a total $45 credit. And when I pointed out that they prorated me $15 and then used that toward my first month activation that I had paid for, she said she needed to speak to financial services and literally transferred me back to the Verizon start menu.

The store representative then tried to explain what their reasoning was and all I was thinking was if you can do math in your head and have some logic then, you would see that: (a) I paid you guys $45 for my new smartphone contract and (b) you guys promised me a $15 credit for switching to the smartphone plan today, instead of in 10 days, so I should be able to use my phone today and have a $15 credit on my account, but have no such credit. I ended up leaving the store at that point because he kept saying I wasn't listening and they "gave" me a free month of service. Needless to say, not only did I cry during the encounter at the store and while waiting to be helped by a supervisor but I left with no resolution. On top of that, I was never once offered a tissue to dry my tears or a chair to sit on even though there were plenty in the store that were not in use.

I called the last number on my phone, which somehow ended up being technical help (which I never called before), where I finally talked to someone who understands logic and within five minutes had my $15 credit. Yes Verizon, $15 is a small amount, very small for a company like you, but if you promise your customers something, you should deliver and not make them feel like a POS, treat them with poor customer service, and ruin their entire day trying to get a resolution.

I have changed my phone number, have had my Cloud removed from my phone, the tech assured me it would not be lost and now cannot be recovered. It has been three months with no resolution. I have a phone that does not work and a new phone they sent me to cover up their breach of privacy that cannot be activated due to their lack of knowledge of an issue. I have to repeatedly tell each different Verizon CSR I speak to. Customer service who disconnects calls on me, technical service who just closes my service tickets out and also tried the CHAT Live with the person on the other end just disconnecting the chat. I am looking into small claims court because with all of this I have paid my bill faithfully.

If I had better cell service where I live, I would drop centurylink like a hot potato, but there is a hill that makes any cell phone not work well. I could pay my Verizon bill through centurylink, and save some money, but I prefer to pay it through Verizon. I would go the other way, if it were an option. I feel a lot of loyalty to Verizon, as they have always helped with problems with the individual phones, running over on texts back in the day, and how to do things (like walking me through how to send pictures from phone to computer by bluetooth) that I had problems with. When I started getting an error message about how the phone charger was working, I was sent a new charger with the battery in it so you can charge when away from outlets! If they had local in my area that would work (I have a feeling that hill would still be in the way) I would try them in a heartbeat.

Timeline: Sometime late 2010. Purchased on contract a brand new Droid X, signed up for 2 year contract with phone's cost being included in the monthly bill. 2 years later: contract ends. I'm told if I upgrade my phone I'll have to change my plan, and will lose my unlimited data. I decide to keep my phone, and go month to month. Early 2014: my phone starts having problems charging the battery. I replace the battery. That doesn't help. I live with it for a while. Mid 2014: my phone will not hold a charge for more than an hour or two. I've had enough, and I call to ask for a replacement. You send me a discontinued, refurbished HTC Droid DNA.

Next 2-3 months: I fight the charging system to get all my files off my old phone. Charge overnight, unplug, connect to computer, have power for less than 15 minutes, repeat. Try and transfer files to memory card in phone, only get 15 minutes of power, recharge. September-October bill: $549.99 +~$50 in tax shows up for non returned hardware. November 2014: I mail back my old phone, using the mailing label and box you sent out with the replacement phone. November 2014: the replacement phone is already having battery problems, i.e. lasting less than 6 hours without any use. I ask for another replacement. $600 in charges STILL on my bill. Replacement doesn't show up. December 2015: I call about the charges, and am told they can't find the phone I sent back. CS says they will contact the warehouse to look for it. Still no replacement.

December-January bill: Another 549.99 +~$50 in tax shows up for non returned hardware. Apparently my roommate collected the replacement phone and never informed me! (Another discontinued, refurbished DNA). Didn't become aware of this until late January. December-February: Keep calling back about the charges for original phone, am told multiple times by CS the warehouse is looking for it, not to worry. March 21st: Phone service suspended. I'm behind due to missing nearly 2 weeks work to the flu from hell. My fault. March 26th: talk to CS and retention dept, make payment arrangements on past due bill for services, am told they are still looking for my old phone. Agree on activating the replacement's replacement by Saturday the 4th, and returning the first one. Phone reconnected.

April 2nd: Phone service suspended, again. Am told by a VERY rude CS agent that my Droid X was never received, it being heavily implied that I kept the phone and sold it on e-bay or some other way! Told that it is my responsibility to contact the USPS about the missing phone, even though I have no tracking information, and the CS agent does not have it either?!? I am also informed that it is against company policy to reconnect service with an outstanding past due bill over 130 days, and services will not be reconnected until I pay off the original ~$600 equipment charge and any outstanding bill for services, even with payment arrangements already setup, and the agent that reconnected my service on the 26th was wrong to do so.

So, I have been making payments for 5+ years, effectively paying for 2.5+ phones in the process, along with the monthly insurance. Admittedly I have been late with some payments. It happens when you live paycheck to paycheck and miss time due to illness and other things. I'm not THAT far behind on my monthly bills. You send me a discontinued, refurbished, defective phone as a replacement, accuse me of selling off my original phone, and expect me to pay FULL RETAIL price for the discontinued, refurbished, DEFECTIVE replacement!

I'll gladly give you my E-bay account information, and I'm sure Google has all my web history (I use chrome) if you want it. I did NOT keep the phone. It wasn't even worth anything as a paperweight! I understand charging me something for the phone, since something obviously happened to it in transit, whether it made it to you or not is moot. I'm not willing to pay full retail price for a replacement phone, especially since it's refurbished, and I have basically paid for it already with my monthly bill over the last 3+ years after my original contract ran out. The only thing keeping me from spending the money I am supposed to send for the first payment arrangement on a new prepaid phone is the fact that I will lose the phone # that I have had for over 5 years, the only point of contact I have for a LOT of people. I guess it's up to you, now.

Since March 15th I have spoken to at least 15-20 different call center reps in various parts of the country. Never any return calls or correspondence. I have been offered $299, $350, $177, and finally $1800.00 in credits for the bill. Each person I speak with tells me these credits aren't confirmed and the most I could receive is $350.00. I was never notified of these incurring charges even though I am the account holder. They refuse to give me a contact person and number. In addition to these conversations, I'm put on hold from 15-45 minutes (when I'm not working}. They lack accountability and responsibility and no trail of authority. Each call center person has their script with a few variations here and there.

My last conversation was a chat session that lasted 1 1/2 hours with a refusal to honor 2 confirmations of an $1188.00 credit and contact person and specific number. He ended our chat......... I believe because it was 11 pm. Initially, the first supervisor stated she would listen to my voice recording to verify my information and of course that never came to fruition. And it's been one frustrating day after another. I take a break every once in a while, but honestly, I haven't spoken to one honest and accountable person in their department. I wish I could switch plans.

The sales rep went on and on about how great the tablets were and that they were ABSOLUTELY free and the only thing we would be getting charged for every month would be the phones. Again, I declined. The Rep went on to INSIST that we get the tablets, "What could it hurt? They're free! You're not going to have to pay for them! Since it is the holidays and we have this promotion I will go ahead and waive the monthly fees for the tablets for the whole of your 2 year contract." After much back and forth, I finally broke and agreed to have the tablets sent out with our phones. That, as I would come to find out was a huge mistake out of many that began with Verizon.

In January, I received my first bill and couldn't believe my eyes! My first bill was $350. I called Verizon to find out it was just a statement and that the credits had not been applied yet but not to worry because there was no fee for activation. I did however notice that both the tablets had also shown up on my bill. When I received the "NEW" statement, the tablets once again showed up on the bill. I ONCE AGAIN called Verizon and spoke with a rep that was very vague as to why I would be getting these charges. He explained that he had never heard of this 2 year free tablet service and we would be getting charged for them. Upon his less than adequate explanation, I asked if I could return the tablets as I did not want them in the first place and if it were at all possible to talk to a supervisor as to where these fees and continuously wrong bill statements were coming from.

The rep informed me that we would be contacted by a supervisor within the next few hours. A few hours passed and no phone call. I called the next day, explained the WHOLE situation over again and once again received no phone call. At this point the grace period to return the tablets had ended and I was stuck with a product I didn't want and was being charged for though I was told I would not be. And still this whole time receiving no phone call from anyone.

I finally had to make my SEVENTH call to Verizon to figure out my statement when once again I was receiving charges I couldn't understand. I asked if it were possible to take the insurance and lessen the data on our phones as well as suspending the lines for the tablets because once again, we do not use them and did not need them. I was told the lines could be suspended for 3 months which would lower our bill. After this time I received my next bill which was over $200. At which point to say, I was utterly dissatisfied with Verizon is an understatement.

When we had finally had enough of playing "What's our bill going to be this month" I was told by a friend who works for T-mobile that they have a promotion going on that will buy us out of our contract and pay the shut off fee. In one LAST attempt to try to salvage some kind of understanding with Verizon, I called to ask why my bill was once again well above my budget. I talked to rep named ** or ** who continuously asked as to why we took the tablets if we didn't need them and why we didn't just return them if we didn't want them.

In the midst of giving an explanation, I paused for a brief moment and the rep began to speak at the same time I did. I finished up with "Well, I would just like to know why my bill is so high and why I am getting charged for my tablets" to which the rep responded "Well sir, I was going to explain that before you interrupted me!" Let me explain that this whole "relationship" with Verizon has been so frustrating to begin with that to hear someone speak to you in such a manner and also make you feel as if the false information given to you about a product is YOUR fault and not theirs is infuriating. Especially when the conversation had never been a "heated" one. I would never pay a company to do a service for me only to speak to me as if I am a child and completely incapable of processing basic information.

I might also say, around the time this was going on, my fiancee had gone to see her father who was diagnosed with a rare condition causing him to lose his eyesight at 59 and who lost his wife to lung cancer in March 2014. He is just learning to handle the bills his wife was in charge of. He told my fiancee that he had never had such a hard time putting an account into his name as he did with Verizon who had been with for years. He had told my her, he was growing continuously frustrated with the customer service reps he talked to, who were of no help in giving him a straight answer as to why he couldn't get the account put in his name. He didn't want to cancel, didn't want to get rid of any lines, he just wanted the bill in his name. He was told, in order to do that, he needed to come in with his wife's death certificate. He explained to them that he could not drive as he was disabled.

The rep he spoke to was incredibly rude and told him she couldn't believe he didn't have a fax machine, he could use to fax him the death certificate since he couldn't drive. Completely inappropriate! On Feb 15, he received a letter from Verizon saying that per his request there would be a line added to his account. Incredibly confused by this, he called Verizon to get an explanation since no such request had been made. The rep told him that because he had a family plan for 5 lines and one line was not being used any longer, the line would be a dead line and basically used to just keep him in his plan.

In March, he received his usual bill for $76 and another bill for $436. Turns out it was fraud. In his first attempt to remedy the situation, the mother of all rude reps got very "huffy" on the phone with him and said "Um, Sir if this is fraud I'm not even supposed to be speaking to you! I need you to put the account holder on the phone." to which my father in law responded, "I too would love to speak to my wife however she passed away last year and since I have been trying to have this account put in my name." her response was "Well, there is nothing I can do for you till you go to a store, bring her death certificate, and your fraudulent bill and give it to someone at the store." The situation was later defused, but once my fiancee heard the way the reps spoke to her father, she said she was disgusted we had Verizon as our cell phone company. Again, they could care less about their customers.

This company has been nothing but a headache. Your Customer service reps must be hired based on their lack of knowledge for the products they sell and the company they work for. The reason Verizon is the #1 cell phone company in the US is because they trick people into false promotions and charge these random ghost fees. I will be emailing the Better Business Bureau and Consumer Reports to warn against these false advertisements. I have gotten customer service from PREPAID cell phone companies. Will NEVER be recommending the company to anyone.

On March 24, 2015 I lost my phone. I called the Verizon's 800 number for customer service to make the claim; however, I was informed that I have never purchased the warranty. I was told that I had to pay $800 for a new phone because I did not have any warranty. I was advised to call eSecuritel (Warranty Company) to double check on the warranty. On March 24, 2015 I called eSecuritel to ask for my phone warranty. I was told again that I did not have any phone warranty that I have to purchase a new phone at regular price.

On March 25, 2015 I made the decision to purchase another phone with a different carrier because that was the only way not to pay for the whole price of the phone. I was even willing to pay the $350 early termination fee from Verizon (I had no choice). On April 1, 2015 I was able to find my original sales receipt and to my surprise, the Verizon's sales representative had made a mistake on my bill. She typed the wrong phone number for my warranty. That's why Verizon and eSecuritel were never able to find warranty under my phone number.

On April 1, 2015 I went to the store to make the complaint but I was in shock by the assistant manager response. He said I should have never called the Verizon 800 number because they don't know what is going on in the stores. I was yelled and treated as if I was stupid by calling the 800 number. He repeatedly said that I was wrong for calling the 800 number. He did not acknowledge the mistake made by **. Instead he became defensive and started an argument with me saying that he was done talking to me. He also said that ** just made a small mistake because probably she was busy. There were other sales representatives present in the store at that moment. They started laughing and making jokes about my complaint. The more the assistant manager yelled, the more they laugh.

I left the store so distressed and emotionally disturbed for what just had happened to me. I still cannot believe how unfairly and mistreated I was. This type of behavior from people who is supposed to be helping others should not be acceptable. I am a Veteran of war who survived the Iraqi Freedom Operation. I have proudly served the United States Army, I was never treated like this. Not even during war times.

When I called back, I spoke to a man named **, who seemed new and gave me hell about my upgrading early request. An hour later during our phone conversation, he eventually said we could upgrade early. However, when we went to the ordering screen, he said we cannot. I asked to speak to a manager, and also spoke to him for an hour. His name is ** . He was a very apathetic man (this is customer service, by the way) and finally by the end of the conversation, said I could upgrade my sister's phone- but not mine. To make a long story short, I spoke to a total of twelve people. And eventually found out I cannot upgrade early on either one of the devices. However, multiple people were saying I could, and it just needed manager approval. The managers denied my order of the phones a week later without my knowledge. This was all back in mid-March.

I finally just let it go. I called today to double check on a promo code I had, and the woman said I am not eligible to upgrade until July 2016! I was infuriated, and by this time, I was crying. My contract was extended when I ordered a refurbished phone from them in July 2014 because my current phone at the time was faulty. I did not know at the time that it would extend my contract, and they made absolutely no mention of it until today. It seems they make up stuff as they go, and they're completely amoral; and I have received zero compensation for all my trouble. Everything is on a "he said, she said" basis with them, and there's a new barrier on something each time I call. I can't even get the phone I would like discounted for all of this since because of all their errors my promo code has now expired today.

And they say we value you, and you're a member of the Verizon family. Utter rubbish. They're a mammoth company that couldn't care less about the consumer and their rights. Because of this, (and not like they care, at all) I'll be canceling my contract early, and going for prepaid. I'm a very patient person, but the only person I've spoken to that had any kind of empathy and understanding was **. It's a shame they'll continue with their corrupt nature all because so many people want the latest shiny thing. Verizon is capitalism in its ugliest form and make Bonnie and Clyde look like saints.

After posting on their facebook page about how unhappy I was for being lied to, they seemed like they were going to help, but there was a response from a different person about 24 hours apart and after the first few conversions they pretty much went over my bill again and said it was correct. The next response offered 10% off for a year if I sign a new contract. I also asked about going back to my old plan, they said that is not an option because the unlimited plan doesn't exist any more. This behavior is completely unethical and lacking in any kind of customer service. Now I'm stuck until I can get out of the remaining contract and leave these no good scam artists for another carrier.

When I received my bill on March 30th, there was a charge of $128.37 for equipment plus $20.90 less a $15 credit. I went to the Verizon store that I purchased the phone from and spoke to the salesman. He said the $128 was for the accessories ($119 plus tax). I again said I was told that these accessories were part of the package and he said, "No they were an additional charge." I said I wanted to return them since I really did not need all of them since I already had a vehicle charger and a portable charger and I was then told that my 14 day return policy had expired 2 days prior. He said they could not take them back and I had no recourse but to pay for them.

These types of shady sales tactics need to stop. Now to be fair, I did have to sign for receiving both the phone and the accessories but all that I was shown was the signature block on their tablet. At no time was I shown the actual "receipt showing the costs spelled out" or their return policy. I had to go to my account online to find the actual receipts for this equipment. I have been in sales for many years and if I treated my customers the way I was treated and did not disclose the actual costs I would be out of business. I would cancel Verizon and go with another carrier but unfortunately this phone is also my home phone and Verizon is the only carrier that I get cell service from at my home location. In the future I will be sure to ask to see everything before I sign anything - however buyer beware.

My son has his own plan with Verizon and no activity on the old number and they still want to bill me. I have called several times, put on hold and on the phone with them an hour at the time and still not resolved to my satisfaction. We get calls from them and try to return the call and cannot get a live person or get this - they don't recognize the number for the account. Can only locate our account by our social. Also right when we cancelled they wanted to give us a better deal to come back but could not get us that deal while we were customers, how wrong is that. We were told that we all make mistakes and they want to give us a little (I mean little) credit toward a $400.00 bill. I know what I said to them and I cancelled all lines. My word against theirs, such a shame that it comes to this.

There was nothing on the top or sides of the box indicating the 16G size. It was hidden on the bottom on a small sticker that I never saw until I started loading the data from my old one. I told them I would not pay the restocking fee since it was not my fault. The supervisor kept repeating himself (at least 20 times) and I finally told him no matter how many times he repeated his mantra, I simply was not going to pay the restocking fee.

I asked to speak to his manager 6 times and he refused. Only after I told him to tell me outright that he was refusing to let me speak to his manager did he say I could speak with the General Manager after he finished with a customer. I said I would happily wait although after over 30 minutes of this rude unprofessional treatment, I had become quite angry. I had suggested 20 minutes earlier to simply credit my monthly bill of over $180/month for the last 5 years for the restocking fee. He refused and said it was not possible at least 20 minutes. Instead of letting me speak to the General Manager, he went to speak with him and came back within 3 minutes with approval to credit my monthly bill for the restocking fee.

My wife and I have been going to this Verizon Store in Bridgewater for at least 10 year with great customer service and experiences every single time. Now I had Verizon for their bad service trying to get every last penny from their loyal customers. So much for customer appreciation. I've spoken highly to my relatives and friends for over 10 years getting many of them to use Verizon. No more. I will tell at least 100 people of this experience starting here.

They had me go to a corporate store which in my area is Verizon Wireless, Agora Parkway in Shertz, TX. The clerk there wouldn't even look at the notes that were supposed to detail the situation on my account. She told me she'd only print me a label but that I'd have to come back Monday so her manager could do it. Finally a phone rep gave me the address and credited me for shipping it myself at a UPS store. They received the phone back a month ago and sent me an email stating that and that there was $0 credit due for the return. Since then I've called another 10-15 times and only get smart mouth reps that leave me on hold for 30 minutes or until I hang up. A rep is supposedly working on it now for two weeks. She calls every few days and leaves a message saying she'll call me in a few more days. That stopped this week. She just stopped calling.

At this point they have the brand new iPhone 6 plus I paid for and my money. I think my best course of action is to ride me a few of their stores and blow the windows out until the news gets involved and then I'll call in an anonymous tip as to why it's happening. ** VERIZON WIRELESS. I thought Att was bad. Verizon is worse. Also they created a Verizon account with a number attached to that phone and have been charging me for two phones but then will credit it to $0 when I call in. Someone needs to do something drastic to FORCE them to change their ways. I'm that one!!!

I called several times to complain, finally I spoke with ** who reviewed everything, spoke to her supervisor and manager several times, then she came back on the line and told me that they approved a ONE MONTH credit to cover the increase in price plan and the reduction in data. I accepted on a condition that they honor a 1 GB data plan as well, to which they agreed. However, ** said they cannot apply credit to a bill that has a zero balance, and that I should call back on March 23 when a bill is generated in order for them to be able to apply the credit. I called then and spoke with **, who said that the bill has not generated yet, but she gave me a $20 credit (for being rude), as she put it.

I spoke with **, who transferred me to her supervisor, ** in Washington State call center. ** refused to give me her ID #, she didn't want to listen. She said she saw the notes stating that I will get a one month credit, but kept telling me that the customer service representative I spoke with earlier should not have approved such credit because, according to **, "sorry, we only honor the e-contract, but not any conversation we have with you on the phone, not even the texts we send you."

I think I disturbed whatever kind of party they were having. The customer service rep told me "just go to the mall to the apple place or something. You do know what a mall is, don't you? If you are too stupid to find the mall I cannot help you." I am very well educated with 30 college hours above my Masters degree. Needless to say, I was disgusted. The Verizon people were completely worthless. I went to Best Buy where they gave me an iPhone 6, case, charger & upgraded my Verizon hotspot for $699.

Original Review: March 26, 2015

For the 2nd month in a row I received a larger than expected bill, which is very hard to understand in the first place, from Verizon wireless. 2 months ago I was went into the store to get a software cd for the wireless device I purchased when I first joined Verizon, due to my computer needing a new hard drive. I needed to reinstall the software so that is why I needed the disc. I couldn't find the original I had in my possession. The store didn't have one, then they convinced me to upgrade to a jetpack device to upgrade my computer because the old device I had was obsolete. Got the jet pack and thought I would be billed for the part only, and wasn't told about an activation fee at the time.

I received a bill for over $200.00 in February, went back to store to cancel service because I wasn't expecting that much of an increase in my bill. The employee did take $35 off of that and I was told all my bills would go back to the original monthly charge of app $75 (for landline and wireless internet) unless I used more than 5 GB. Then today I get a bill for $132.44, so I was upset. Went to the store, told the person who greeted me that I wanted to cancel my service. I swore at him which I shouldn't have done, but he did get rude with telling me he wasnt having any swearing in his store and glared at me. Then I was told the extra money was for an activation fee which I was never told about. After I tried to explain this to him, but he just kept saying that l signed a 2 yr contract when I upgraded which I don't remember signing at all and there is a $175.00 termination fee if l want to cancel, and was told once again that next month my bill will go back to normal but I don't trust now.

I left store apologizing for my cussing, said understood that he couldn't have that in the store which I did agree and left. But l want out of Verizon and do feel I was manipulated and now being almost bullied to. I shouldn't have to pay those kind of bills or termination fees. Is there anyone who can help me with this?

You know, when the company culture and philosophy is alive and well, it shows, not only at the GM level, but the service reps as well. After all, they are a product of their environment. ** were efficient, polite, and thorough. Why are these guys not running stores yet? Do they have a path, a plan? Succession planning too often in large companies is overlooked at the VERY IMPORTANT STORE AND REGIONAL LEVEL. When you have a people developer, move him or her into a position in which they can have a greater impact on a larger number of people. The need is there. The company is doing many things right. Replicate this energy, catch the lightning in a bottle, and move forward with the intent and demeanor of ALWAYS promoting performance, not effort.

If this stores numbers are not really doing well, I would be quite surprised. After all, it’s always about who can do the best at replicating their success with people development, which of course the inevitable by product is profit. Keep America Strong. Promote ** . And thanks to everyone who gives it their all everyday! A satisfied customer with many friends and family.

In addition, I had called twice to see if Verizon could match or come close what Sprint was offering, wanting to stay with Verizon and my husband did so in Feb. as well, being that our contract was almost over. Verizon would not come down and attempt to match Sprint. Verizon stated they did all they could do for us. Surprised at the responses we received and the lack of desire to keep us as customers, we switched. Phone service is excellent! Business strategy to keep customers extremely poor. Customer service communications depends on who you talk to. Deceptive. I sent a copy of this letter to Verizon Correspondence Team. Was a satisfied customer turned into a disgruntled consumer.

Exactly two weeks after initiating the contract we contacted Verizon, and the agent on the phone told my wife that I would need to call and authorize a change in the contract, but that the contract would not change. I called that night to do this, but was told that all we were initially told was not true. We would have to pay off our Edge contract entirely and restart a new contract entirely in her name. So both the Costco rep who set us up (and boy were we set up), and the first phone rep, basically misled us. Whether intentional or not, the rep I talked to made no effort to rectify this situation. They could have given us the discount we were rightly owed, but he would not. He empathized with my situation and said the Costco rep would be talked to, but who's feeling the pain here?

We are now out several hundreds of dollars over the course of our contract thanks to this deception. I honestly feel Verizon tries to confuse you and get you to spend more money. Buyer beware! Obviously Verizon just cares about getting you locked up in your contract and beyond any trial period where there is no turning back. Unfortunately this is true for most other carriers as well. In addition, we thought we would get better coverage, because supposedly they were the best in the nation, but we still have calls dropped in the same locations we lost our AT&T calls with far inferior phones. The phones are impressive, but Verizon, not so much. Very disappointed and will be switching carriers when it is feasible.

A few weeks later I received a bill in the mail from you all. Wondering as to why since no services were received I called to clarify. The person I spoke with said I needed to return the Router/modem I received and that balance would go away so I did. A few weeks later I received another bill and then called again. The lady said to wait for the final bill maybe the router/modem was not yet received, so I did. Now we're in March 22, 2015, a couple days apart from each other I received a bill from you all and another letter that said your third party North Shore Agency was going to put this on my credit report.

Not only am I disgusted with Verizon's way of doing business but also I will recommend to everyone I know and more never to use your services under any circumstances. I will pay this bill not because you're wrong but because I'm right and large corporations such as Verizon is not worth another moment in my life.

Never heard from the department and had to call all over again, within half an hour I was finally transferred to the same tech support department. This time the technician actually tried to be helpful but had very poor notes from the previous day, evidently the first "technician" really didn't write anything. I spent a total of 5 hours on the phone that day with this so called technical support. None of the 3 technicians I was transferred to were able to resolve my issue. So another ticket was written, and here I was waiting another 24 hours for a phone call that never came.

When I followed up again, after the usual prompts, disconnected calls, I finally got a live person, who transferred me to the tech support but this time I had her call them and stay with me on the phone as the phone calls kept on dropping. Finally she got a "tech" on the line and there we went again, trying endlessly resetting my password, conferencing in my husband as we had transferred the line into his name which knocked me completely out. After 3 hours on the phone, we were transferred to general customer service where someone finally found a way of resetting my password and getting me into my account, however my mailbox was completely empty..... so here we went again back to the "tech" support.

They weren't able to resolve my issue and informed me that because my husband had taken over the account without indicating my email needed to stay there, my account had been disabled and I could not get back into my emails. This was announced to me by a supervisor who talked to me like I was a complete idiot and couldn't care less about the consequences of what was happening - I had lost hundreds of very important emails, and my 15 year old email identity was gone...

She just kept on repeating herself like a robot. This was after 8 hours spent on the phone with all these so called "customer service professionals". The latest news is that the same is happening to my husband and can't get resolution even though HE IS THE ACCOUNT HOLDER so technically nothing should have happened to his information.

I know this is a long story, but I just had to share it as I had asked to file a complaint about the 15+ hours wasted of my life with the most annoying system and incompetent staff. When I asked this woman to whom or where I could write about this disaster she simply replied "I will be happy to note the way you feel about this". In disbelief I asked again where to file a formal complaint and she just kept on repeating the same thing.

MY TIME WAS WASTED, I WAS TREATED LIKE NOTHING, MY ISSUE WAS COMPLETELY DISREGARDED - I WILL NO LONGER BE A VERIZON CUSTOMER. Be aware if you are contemplating Verizon - their entire focus shifted to sell you things, you have to literally push them and do your own research on how to cut cost on your ever growing bill and when issues arise it is an absolute nightmare.

Then when you actually try to do it, they say "no, unlimited data doesn't exist and you WILL lose it at one point so we will have to change your whole plan." I argue it does because I still have it, and if it does happen to get messed up, I will just call and get it fixed. She sums up that she needs to note that I understand I've given up my unlimited data, so I reiterate to her that I have not given it up and will call as soon as it changes to have it fixed like I was promised in the first place. Again she sums up whoever told me that previously was wrong and her note will reflect I understand and accept it the lose of my data plan.

Even as I stand there listening to my "customer service" rep tell me I will "lose my data and whoever told me otherwise is wrong" I hear the customer next to me get told the exact same thing I was just told by another "customer service" rep: "you can pay full price for a new phone and it won't affect it", said the rep to the poor unfortunate soul starting the process I'm currently in. When I confronted my rep she gave the other lady a look that said, "why did you say that so loud?! I just tricked her into giving up her unlimited data!!"

So I yet again I sum up my understanding as Verizon's policy is to push people out of their grandfathered in unlimited data plan by tricking them into paying full price for a new phone then adding a note claiming we accept having no data plan to our account, so we can pay yet more outrageous prices for a service that has done nothing but decrease. She will neither confirm or deny, trying to save her own hide, she simply tells me again that she will note I have agreed to losing my unlimited data plan. So I told her to forget it and left the store.

I can no longer get reception where I used to in 2008. No I don't have the same phone, and yes I use the number to reposition between cell towers. Why should I pay almost $300 for TWO lines when I can't get any false charges taken care of, I get told that we are liars and have never set up arrangements when I know we did.

I've been repeatedly told one thing by "customer service department" then I ask to speak with technical support who are the only people who have actually helped me resolve any issue in the past two/three years. I will never recommend Verizon. I will be sure to share my experiences with each individual, meet, helping them to see the schemes they are trying to pull on their paying customers. Paying customers who pay OUTRAGEOUS bills for what is suppose to be "superior service!!!"

Her story was, the manager I had spoken to in January when I had called to add a line, had said that my phone had been disconnected without my knowledge at the time, had written a waiver of reconnecting fees of 45.00 and that was all she (**) "could do for me". When I had added the line, I was told that my bill will be 187.00 plus tax which would bring it to less than 200.00. After not getting a full explanation from **, I asked to speak with a manager because every time there was a problem of them over billing me. ** put me on a 20 minutes hold then ** , said she was the manager came on the phone. By that time I was in tears.

After being told by ** that the reason my bill was so high was because I paid my bill on the 10th which was too early because my billing cycle was starting on the 22nd of the month. It was confusing to me but by then I was so overwhelmed with their differences in reasons, I decided to go along with her explanation but when she said to me that she did not see any note from the previous supervisor on 01/30/2015. She totally refused to deduct the money of 45.00 dollars, she wanted me to agree on taking off only 15.00 dollars, I refused and she decided to take off another 15.00 dollars.

I was adamantly declining to her ideas and manipulation when I sensed the anger in her voice by that time which was approximately four hours of still not understanding the reason for my bill being over 100.00 dollars higher than its supposed to be, my anxiety attack had returned. I raised my voice because Miss ** was using an angry tone with me. She then said that she had other customers to attend to. Even though I begged her to stay on the line with me until this was resolved, she implied that she was waiting for ** to reply to her because ** was "some place else". She then told me to hold on and I heard a recording saying that the extension I was calling is no longer available, I was rudely disconnected.

I called back the same number ** had called me from, I forgot to mention that I was disconnected from her when I had thorny explained my problem to her when she had came on the line to speak to me. When I dialed that number, **, the woman from 03/10/2015, answered. When I started to relate my problem to her she heard that part, when I reminded her that her and I had spoken previously, she clearly started speaking short sentences saying that the call was distorted and I should give her another number to call from. I gave her my home number and even though she admitted hearing area code 570 she went back to saying 575 571 and sounded as if she was making it out to be a joke.

I then asked my relative ** who was sitting right besides me to give her the number, it took us about 10 minutes to finally get ** to write down the phone number. ** called me on my home phone and I had to explain the whole problem to her again. ** then put me on hold for another 10 minutes and came back to tell me that her supervisor told her exactly what ** had said to me earlier. Our conversation ended with yet no explanation of my bill but she gave me her identification number **. I am here still hoping they will call with a solution to my problem. I feel like I am being robbed here, please help me.

Well 3 months past, it’s March, and I have an equipment return charge for $347. I spoke w/ CS, even a Supervisor. They didn't care how long I been w/ the company or care about the situation. They also seen the charge for $75, and wouldn't return any money. They expect me to pay the $347 too. The value of a customer here is beyond poor. Not to mention, I have 3 lines and pay $240 a month. I also asked to speak w/ the supervisor manager, she stated the call stops here, and hung up after several attempts of me trying to speak w/ her manager.

The story is far more complex, but this generally covers it. Verizon falls well below the "big three" cell carriers in every category except cell service. I've already turned a few people away from Verizon. My goal is 1000 more by the end of 2015.

So I said, “Let’s do it.” Well during the process my old service shut down and this is now March 17 and I still don't have my number. So when any clients or potential clients call my number it says this number has been disconnected or changed. I have been on the phone with Verizon every day since and they just give me a runaround. I fear I could have lost thousands of dollars while not having my number and new customers will not call back after getting the message that my phone has been disconnected.

Short story long, I am telling you that after many months of pulling my hair out over the bill, which keeps climbing, I am wishing I had gone to Sprint's $60 unlimited plan or T-Mobile. Because I've never paid for my work plan, I thought it was a good idea to go to Verizon. They are stingy with the data and you will constantly be paying overage charges until you hit your stride and in the end, you will not save money over your other carrier. I also want to warn against Verizon *authorized retail agents* as they are not the same as Verizon employees and I do not believe they can get you as good of a deal. As soon as it is possible, I will be switching my plans to Sprint or T-mobile.

Next bill, same charges on bill. Called again and they gave me a case number and told me they would call me back by the next day. Waited two days. No call. Called them today and they took my case number and told me someone would call me today. The agent said she would call me back. We'll see. Meanwhile I am being charged 80 plus dollars too much on the bill.

Again, I placed a call to Verizon and spoke with multiple people who reported that there was no record of a credit that had been issued. I asked to speak with a supervisor and was transferred to ** (3/17/2015). He stated that they (Verizon) could not credit me for the $150.49, but he had ways to reduce my bill by $65 per month. I told him I would appreciate knowing how I could reduce my bill per month, and was concerned that no one provided me that information previously, but that I wanted what was promised by **, which was to remove the $150.49 charge. Again, he stated that Verizon could not remove that charge. Verizon has acted in an illegal fashion and should be held accountable for its actions.

Verizon sent a text stating that they received the phone on December 26. I received a text stating if I not return the phone, I'd be charged full price for the item. I called Verizon, spoke with the CS department. At that time I was assured I would not be billed for the phone; 2 days later another text, another call to Verizon again being told I wouldn't be billed for the lost phone. I was billed for the phone full price plus taxes and late charges for a past due amount. In 20 plus yrs. I've never missed or been late on a bill, now I'm past due for charges that should not be on my account. I spent all of January February and now March calling 3 times a week, spending hours - and I do mean hours - every call has been a minimum of 2 hours 48 minutes. I've been on the phone over 100 hours trying to resolve this matter and being told the charges will be removed in 3 days, 8 days, 10 days - every time a different day.

Finally I email the regional management for my area. I did get a response back saying they apologize for the.problems and would like for me to call so we could get this resolved. I called, got answering machine, left message with phone number never got a return call. So I emailed, never got a response so I called again; left another message, nothing; left another email, still nothing. This is how Verizon deals with customers. I have spent working hours costing me thousands of dollars worth of my time trying to resolve this matter and Verizon can care less - they only want me to go away and not cause trouble. I'm writing this in hopes that Verizon will take notice if the matter can't be resolved within 10 business days, I'm filing a small claims action for the cost of the phone taxes late charges and loss of wages.

I have checked my account and the only notification of any changes was for an eligible company affiliation discount through my current employer. I also called the main number and was told a manager would call me back... that was over two hours ago!! Unfortunate that they would choose to lose my business, as well as a second line I have with them, versus allowing me to obtain my eligible upgrade and lock into another two year contract. Sad that they do not value loyal customers!

Why should an internal system problem in Verizon Tier 2 Tech department turn into a 3-month long service issue for me? I think maybe Verizon got bad phones from Galaxy and pawned them off on customers. Someone needs to investigate the business relationship between these two companies. Something is fishy that I can't get a simple phone replacement equipment under warranty. I have the answer - They need to send me a new phone today or I am switching to another company. I think three months of waiting for a resolve a very simple problem is ridiculous.

So, I sign, get the tablet in the mail. I can't get any service because they sent me a faulty SIM card, go to Verizon and I get another faulty SIM card. I am on the phone with Verizon agents for three days and finally I get a guy who can send me a new SIM card. In all, it took two weeks to get it connected to the internet and by the way, you cannot play videos on it through Amazon Prime, very unlike than Ipad/kindle/other tablets.

So, I call Verizon to return it. They tell me now it is a $70 restocking fee and that because it has been two weeks, I can no longer print out a shipping label on-line. So, I go to a Verizon store, I call three more Verizon agents and I finally talk to one who said she will mail me a new label and she was nice enough to extend the return date out for me because it took so long to get the tablet working.

I get the shipping label in the mail and send back the tablet through USPS. My next bill from Verizon, I am still getting charged for the tablet. Called them back. They say they never received the tablet and it's not their fault, but they cannot issue the return and invalidate the contract because they can't find the tablet in their warehouse nor can they find the tracking number. So, I tell them I am leaving Verizon and to cancel the tablet service.

Verizon didn't get any reception in my work building (not even texts). So, I left Verizon and switched carriers, but of course, two months later, I am still getting billed for one of the lines and the tablet. I called them again and they are telling me that I now owe $170 for cancelling the tablet contract that I don't have and used for maybe one hour. It is likely sitting in their warehouse somewhere and if they ever do find it, I doubt I will get that money back once they find it either. So buyer beware, and always write down the tracking numbers. I switched to T-Mobile and get crystal clear service in my building and I get better service for less money.

The next day, our lines were suspended because of the charge for the phone that we returned even though they admitted to having it and it was a problem on their end. We left Verizon and are trying to return the latest edge phones we have from them. We feel that the contract was breached on their end because we were suspended even though we did and paid everything they asked.

When I am paying $170.00 a month and then be told by your employees that the problem with the phones is not Verizon, it is Samsung (but yet I bought the phone from Verizon, signed a contract with Verizon) and be told that the customers will have to wait until Samsung releases an update to fix the bug on the 5.0 lollipop update (No ET when they will release a fix for the problems), and that customers will have to deal with it and Verizon cannot do anything about it even though the phone features are not working property, but yet make no offer to credit a bill, just stating they are sorry but that's the way it is. So now I sit with a phone that not working property... 100 of hours on the phone with Verizon for problems and If I switch from Samsung to maybe Apple, I still need to pay $400.00. What a joke.

What amazes me is 1/2 your customer svc will not make notes on accounts for what the call was about, so each time they transfer you to someone else, you have to start explaining all over again... and when you say please read the notes their remark is I am sorry they did not put notes. You pay for a new phone upfront when it breaks you get a refurbish in its replace, headache after headache and their response is that's the way it is you in a CONTRACT....

I was also shocked when I received my bill, I found out this "free" service came with a $30 a month charge. I called them again and said I was never told this. I was told it would be free. They wouldn't let me out of the contract. They wouldn't let me speak to any of the upper management people. I asked them to listen to the recorded phone conversation. I never got a response from them. I was still charged the full price for ending the contract. I was told I had two weeks to cancel and I told them I called 3 times during that time and it wasn't an option offered to me nor would they let me out of it. I asked them to go back and listen to the recorded message of when I first signed up and they didn't do it.

I am now being charged $60 a month for GB data. It went up. We have had one contract end and we are with another company with one of the phones. We are done with Verizon when all our contracts end. I feel the representative I worked with lied to me and I was deceived.

Finally after many calls, I was told that there is not enough towers in my area for the calls. I have been calling for a year because periodically, the problems occurs. I need the phone, as I have many family members who are not well out of state - only phone I have. I thought the phone which was put on my account for a year would be paid for, so I could cancel Verizon, been with them for 20 years. Now I am told that it was a 20-month contract and that I would have to pay over 300 dollars to cancel service.

Another alternative is that I buy an extender for 200 dollars. I do not know if that would work, do not trust them as they told me the new phone would take care of the problem when I bought it. Why would I throw more money away when there is no guarantee an extender would work? I pay over one hundred dollars a month. Also they put insurance on my contract for lost or broken phone, I did not know I had this. Really, what good is insurance when my phone does not work due to not enough towers in my area?

I pay bill on time, but this is the poorest service and I feel like I have been taken to cleaners. I asked for the CEO's secretary or address to complain, but they said not possible. The buck stops here as in their customer/technical service basically. I am a senior widowed and have to really watch my money. They cannot improve my service and sold me a phone I did not need. So disappointed and felt when I called many times, they do not care and they just want more money.

The second acknowledgement came over the same way and I verified that this did not reflect what my bill would be and she confirmed that the bill would be discounted. These calls are recorded so we made absolutely sure she said the phones where Free and the bill would be less. Next day we get a call from Verizon and they just want to go over the new plan charges, Danger Will Robinson!! My wife immediately put a stop to the rundown and said there are no new charges, we get FREE phones and the bill would be less.

Well that was not exactly what was going to happen. She was trying to get us to OK changes that we had not agreed to and were told would not happen. My wife told her to go back and listen to the tape and it will be very clear that we questioned every aspect of the agreement and that the acknowledgement was showing incorrectly and that the only thing we agreed to were new phones and a lower bill. After listening to the tapes she informed us that the rep had made a mistake in her presentation and she set everything back to the way it was. I feel like this is a scam the two lines in question were off contract and at a discounted rate so I feel they were trying to get them back up to full price under the veil of a loyalty program. What a way to treat loyal customers, hate to be their enemy.

This month only 2 G, they charged me over which once again I pay for this to not happen and our wireless shut down for over a week due to being at the max data but yet they have my wireless having 2G over!! I am through with this company! I have spent thousands because when we switched they told me 10G would be enough for our wireless with three kids and school work. Yep... over every month and kept going up on data. As soon as I can I am leaving Verizon and NEVER going back and now I feel I should have looked at every bill deeply because who knows how long they have been overcharging me!!

So the next day my services are suspended and immediately I call 611 and explain to them what was going on. They reconnected the lines and assured me there would not be any charge for reconnection since the charge for past due wasn't my fault. Well three days ago I received my bill ready to view email text message and it was $2225.78 I almost fainted!!! I couldn't believe this!!! Well Verizon decided to charge me for the other 3 edge up balances as well 300 each phone and 140 for reconnection fees and sales tax of 50 dollars for each phone that was purchased back in December which I had already paid.

So I've been calling every day and I keep getting different stories. One rep said "oh it's a known issue that will be credited back to the account after 3 billing cycles." That's bs because when I called back someone else told me something else that they had to create some sort of ticket number. I have a $2225.78 dollar bill because of an error mistake that Verizon wireless billing created and now I might even go into collections because of this and because it can't be resolved by any supervisor.

This company is a joke. I can't believe I used to work for them and how proud I was of their services. It's sad to say that I am disgusted by how I've been treated over this whole situation. I will take this to small claims court since no one is willing to resolve this and I will show proof of every single receipt that I received. Please no one edge up. Worst mistake ever. I was never behind on payments or anything before this happened!!! I will spread the word world wide so that other people don't fall for this mess of edge up nonsense!!!

This time I got **. He advised he could see my info. I qualify for edge and I had to pay $160 to get started. He put me on the 2G plan, insurance, keep my number, and phone cost per month. With my discounts he advised my bill would be $77.49 per month. I said ok. At time of payment, he advised he made a mistake, that I have to pay 40% down, which is $280. With taxes he said my total was $323.50. This caused me to have to split the payments between two credit cards. One card is a Rewards card and ** advised he was getting a zip code error. I then drove to the bank, deposited cash and ** called me back and got the new information.

He then called later and advised the card was still not going through. I called the bank and they advised I need to take the card in to the merchant. He said I could take my order number into a Verizon store and pay there with no problems. The information is in the system and my telephone number would be transferred to my new line. This was after 4 hours of going back and forth.

I then went to the Verizon store in German Village on S. High Street and got **. I gave ** my printouts for my discount, my order number and location code. ** tried several times to process but kept getting port pending. He called Verizon several times and was eventually told by a rep named ** that I had to wait seven days before they could clear out the original order and port my phone over. This was after 3 hours in the Verizon store. I left without a phone. On March 6, 2015 I called Verizon and got a rep named **. I told ** the entire situation and she called CORE who advised there were five pending orders for me, they cleared it all out and I could go into a store and get my phone. ** advised if I had any issues at the store, to have the rep call her at **.

I went back to the German Village store. Got ** again. Advised him of what ** said and he attempted to set me up with an account. He kept getting port pending. He reached out to **, who told him to call CORE because they ASSURED her this was cleared out. He reached technical support who was unable to assist and advised they don't know why this is happening. I called Verizon from the store, got **, who asked FIVE times for a supervisor, but she refused and assisted she could help us. I gave ** the phone to work with **. After 45 minutes of getting NO where with **, ** gave me the phone. ** advised that she was sorry, but they couldn't fix this. I asked her "So, you are just going to let me, a new customer who has a staff waiting on feedback about her experience with Verizon, has been here TWO days, told several different things, and just wasted 13 hours of my time walk out without a phone?"

She said, "Unfortunately, yes". I advised this was unsatisfactory and asked FOUR MORE TIMES for a manager. She placed me on hold. While holding for a manager, ** and his co-worker, **, were attempting to figure it out. ** then states that I only have $280 in available credit and need to pay $520 for the phone. I told him that's a mistake because I was quoted I need to pay $160 the first time, then $280, and now you are telling me $520??? He said if I did that and a two year contract, I could walk out with a phone, but I no longer get my $100 bill credit and I have to get a new phone number. ARE YOU KIDDING ME??? THAT'S THE RESOLUTION TO THIS SITUATION???

I am VERY, VERY disappointed in Verizon. This situation literally made me sick to my stomach. I spent 4 hours on the phone on Thursday, 3 hours in the store on Thursday, and then 2 hours on the phone and another 3 hours in the store on Friday and I STILL DON'T HAVE A PHONE OR SERVICES AND YOU WANT MORE MONEY???

** gets on the phone and ** explains everything to her, advises the numbers don't add up. She tells him I have $280 credit limit. He explains that is my deposit amount so something must be wrong. She tells him that its correct. I asked ** for the phone. ** was so RUDE, WOULD NOT LISTEN and advised NO MATTER WHAT WE SAID, that I have a $280 credit limit. I was told I have a $280 DEPOSIT!!! I have NEVER been treated this way when requesting NEW services from a company. This is completely unacceptable!!! Verizon should GIVE me a NOTE 4 after this and a years discount on services!!! Oh, by the way, I STILL don't have a phone or services with Verizon!!!

Even **, the rep at the German Village store, advised he has NEVER seen a situation like this. ** was VERY kind, patient and even though he was frustrated, he remained a professional. If it weren't for him and **, I would have probably had a nervous breakdown from the way I as being treated, lied to, talked to and taken advantage of. I plan to contact several consumer groups and Verizon directly regarding this situation. This is completely unacceptable. So I call 3/9/15 get **. Swore he's going to help me. Another 2 1/2 hours. Says he will call back. NO CALL BACK! NOW today.... Verizon has me in FRAUD because THEY have created over 15 credit applications for me!!!

I told her I was going to check out a few other companies but she said she would place the information regarding the plan in the "notes" of my account so if I called back it was obvious what plan we discussed. After deciding to sign up for Verizon, I called the same assessment of liability line on Monday 3/2/15 at 12:24 pm. The woman I spoke to confirmed a second time that my line was released to me and there was a plan for $60 that included 2 gb of data and unlimited talk/text but she could not sign me up after finding out I didn't have my driver's license number on me.

So I called back a 3rd time - Tuesday 3/3/15 at 12:24 pm - and this woman told me I didn't even need my driver's license number (although I did have it just in case) and she could sign me up for this plan. She reviewed the terms with me - $60 for 2 gb of data and unlimited talk/text - as the other 2 customer service representatives discussed. She also told me the contract terms would not change so it would be up in November 2015.

I signed up for the plan but when I confirmed it, the contract stated I would receive only 1 gb of service and the contract did not expire until March of 2016! I called back on 3/3/15 at 5:37 pm and spoke to a man named **. During the 37 minutes on the phone with this man, I still could not get any of my questioned answered. He also would not give me the customer service ID number of the other individuals that I spoke to. He put me on an over 5 minute hold to find an address of someone I could submit a complaint to, then when we got disconnected, left a voice mail telling me just to use Verizon.com to submit the complaint.

I am so frustrated that 3 different employees told me there was a $60 plan available with 2 gb of data and this is not what I received. I am also frustrated that I was told this contract would expire earlier than it actually is. On top of it, today I saw that my credit score was affected by them pulling my credit report to sign me up for the account - 2 different employees (the first and third I spoke to) said the credit report wouldn't see their inquiry and it wouldn't change my credit score. Either these employees are complete morons or they are running a scam!!

Contacted Verizon over 10 times and always had a rep tell us all something different which says they ARE ALL LIARS AT VERIZON... Not pleased. Very angry customer. Will be posting this as a review. The service with Verizon is not as they try to portray. Their service sucks and so does their Customer Service. NEVER WILL WE OR ANY OF OUR colleagues USE VERIZON!!! Due to the fact that we had loss of business and Verizon neglected to correct any of our issues with what we were experiencing and had going on due to their poor service. WE WILL CANCEL WITH THEM AND TAKE OUR BUSINESS ELSEWHERE.

The phone was found to be defective before even one payment was made on it. So, now we are stuck paying over $500 for a used phone. Verizon also refused to adjust the price of the phone because apparently their phones are only guaranteed for 14 days. Even though the problem was brought to their attention within 14 days, they did not fix it and somehow that is our fault and we are stuck with the bill. We have been Verizon customers for many years, but now plan to cancel all our services with them (after we pay for this overpriced, defective phone).

I kept calling Verizon again and again to explain that I was willing to pay what my monthly average which was around $210 a month. I know I had to pay 2 early termination fee's =$ 110 each which amounts to $220, plus my average $210 a month which still too far from $616. I contacted Verizon again but customer support did not even want to help me. In February I received the same amount of $616, I called them again - no help at all and I paid $216 that I could at that time. Yesterday I get another bill - now it's $1152.79? What's going? I called them today, and they transferred me to some collection agency? I did not receive any notification or any resolution from Verizon and they just doubling their statement from last month by giving to a collection agency? I have been a loyal customer for over 11 years and this is how you treat customers?

I went in two days later to cancel the new line and deactivate the phone and they demanded a $50 restock fee for the phone, which I later found out was not only supposed to be a $35 fee, but would have actually been free within the first 3 days of purchase. The manager of the store refused to cancel my phone lines and told me that I was making a "stupid decision" and was being "rude after everything they did for me".

It's still within the 14 days and I am still trying to cancel the new line of service. They now want $40 per phone that is being deactivated (after going from $50 to $35 to now $40 and now a fee for both phones), and are demanding the contract that they had never bothered printing out for me. The representatives for Verizon have been nothing but rude and do not care about their customers, only their money. I have been with Verizon for almost 10 years and have never been happier to leave if this is how they treat the customers that they have had for so long.

My daughter spoke to a rep last night and he was wonderful. He was very sympathetic to all my daughter had been put through and he had checked into her account to try to sort out what had happened. After listening to her account of what had transpired, he told her that he was going to wipe her account clean and clear all of the remaining charges that were still there. My daughter was so relieved that she cried and thanked him for finally resolving an issue that had been ongoing since last December.

Though this still does not solve the growing problem of the horrid state of Verizon's customer service, it does help to make the point that if you feel you have been treated badly, don't give up..... There are actually people who are willing to help if you persist.

Original Review: March 7, 2015

My daughter went online and obtained what she believed was a free phone for a 2 year contract renewal. Issues with the phone and a call to Verizon resulted in sending the phone back for a replacement. She received an upgraded phone, rather than the one that she had so she called, in panic, but was told she would not have to pay for it since they did not have the phone that she originally had in stock.

This was in December...they added the charge for the upgraded phone to her bill and she has been trying to resolve it ever since. Every customer service rep since Dec. has told her not to worry, this was not her debt and it would get resolved, that there was an issue with the warehouse and credit being applied back on the phone that she returned. It is now March....she has paid every dime, each month, that the service reps have told her to pay and left the amount that they told her NOT to pay while awaiting the credit they said would come. They assured her that they had noted this in her account so anyone else would see what the issue is.

My grandson is autistic and has medical issues that require connection to doctors and disabilities that require my daughter to be able to stay in close contact with his school. Her phone is a lifeline for my grandson's ability to function, so it is vital. Yesterday they shut off her phone (something they assured her would not happen). She called and they turned it back on for 5 days, since there was not shut off notice given to her. She, once again, called Verizon and spoke to a supervisor who told her she owes $150.00. My daughter asked to speak to a higher level supervisor and by the time she was done was told she owes $275.00.

My husband has kidney disease and issues related to two previous cancer surgeries, but we will have to pull money from our medical savings to pay this bill, even though we are struggling ourselves with bills and rising medical costs. The phone is absolutely essential to my grandson's well-being, so we have no choice.

The supervisor told my daughter (I was there) that she should be grateful to have the upgraded phone and should not "expect to get something for nothing". She also stated that NO NOTES were ever put on **'s account and intimated that she was lying and that there has never been any "warehouse issue" - meaning every person my daughter spoke to would have had to be lying to her. Then my daughter began to cry and told her that when her contract was up she would never deal with Verizon again and that she would tell her story to others, as well, the supervisor told her that she would make sure that ** NEVER got another credit on her account and that her lack of gratitude for a $150.00 credit that she was going to apply (leaving her still with a $275 bill to pay) was a "slap in the face" to her.

(Do they record supervisor/customer calls? I bet they do not, because she would never have said the things she said to my daughter if they do.) We are all stunned. I tried to email regional manager, but their online email does not work, so I found the CEO email address and emailed him. I do not expect anyone to care. I have put an inquiry in with the Utilities Commission as well to see if they think this can be handled through them. I don't expect anyone to actually care, sadly.

Then we wanna cancel 1 line. You don’t know how hard to reach them to have that line cancelled. I had to ask my cousin to do that while we don’t live in the same house and we gotta do our jobs so it’s really complicated cause I don’t have the permission to talk to them to solve my own problem. Stupid, then I told my cousin to give me the permission, he did, but still, they said I’m not on the file. The next day I called them. Wtf, then he called them again with me right next to him they said yeah give them couple mins to get it done. We waited an hour and the line turned off itself. We actually thought it’s done. Until today the bill raised from $242 to $436, I think it’s the surcharge for the s5 but still call them.

They said I’m not the account holder, even though I tried to be nice, to explain things that we did, that we are the customer, my cousin doesn't even use verizon. He uses t-mobile, that he’s working and living far away from us, that we are the people who pay the bills every month, but still, I’m not on file, lol, I laughed myself so hard why the heck did I choose verizon to be my phone provider. I should have read these reviews before I came to verizon, so frustrated. People please stay away, they are sweet at first until you wanna do something.

I truly didn't understand how gigs worked... however I talk to a sale rep because whoever took my tablet turns out burn up my data in like two weeks. I asked to turn off my tablet. Turn out it would cost 45 bucks and I was told I still had to pay the 20 or so bucks for its insurance because it was part of the contract... Grrr... In the meanwhile someone had the great idea to up my data amount.

All of a sudden 10 gigs flew by... I tried leaving my phone at home where I have wifi... Nothing I done helped... Anyways it's been about 5 months. Never once has my bill be consistent or below 195 bucks... somehow a mini bill has been generated pushing my bill to over 332 bucks in one month. Now sits at 281 dollars. I've been lied to and told it was my fault I went over my data limited with no real help. Being with Verizon has been my biggest mistake since my first marriage. I strongly recommend you not sign up with this company. It's a racket. This coming from a retired person of a fitted income... Thanks.

Asked Customer Service if I can return everything, we were 100% suckered? No. Have to pay fees for breaking the contract I was tricked into. Here's a question, what was my upgrade for? I'm paying full price for phone. Down a upgrade. Again Customer Service: too bad so sad. So to sum it up apparently Verizon has nothing to do with a Verizon Wireless neighborhood store. That's what I was told anyway. I am still waiting call from the salesman to explain to me why I would agree to any of this. Advise me where my silly 20.00 dollar credit a month is. Absolutely criminal. I am a disgusted Verizon long time customer. Not for long!

I then called customer service. The rep helping me was speaking with his supervisor. She advised him to offer me a Samsung Galaxy S5. I declined this phone because I don't want a smaller phone which is why I have the Note 3. I was then quoted several prices for other phones. Considering that I feel like I have not gotten my money's worth from my Note 3, I don't feel it's fair that I should have to be out more money to get another phone. I was told I could get a Note 4 for $299. That's not a good deal to me. I've been passed around from rep to rep. I've been sent all over the place. Each rep does the same exact troubleshooting as the previous rep. I'm starting to think that Verizon just wants me to cancel my service and go with another carrier. I don't feel valued at all. What are my options now?

Yes they may have a little bit better service but they're just as crooked as any other carrier if not worse. If your looking for a carrier Verizon is no better than the other carriers. I am an existing customer and they never resolved my issues but my monthly bill keeps going up. And every time I call I get the same bull from each rep passing me along, putting me on hold, and never resolving the issue. The FCC really need to investigate these companies and these complaints because millions of loyal customers are getting ripped off daily. Today I'm still being told to "hold on let me speak to my supervisor" and my account it has not been credited by the over charges and the ETF they promised me. Oh yes I do have copies of the emails where I was promised an early ETF of 170.00 which I still have not received and a 35.00 dollar credit from another rep I never received.

When I called on 2/15 again, same story. There is no record showing any of these being logged anywhere and they insisted original price of $245. I brought up the name ** and **. They said there are too many call centers so no way to find out. There is a *serious* management and ethic issue with this company. First they can say and offer anything they want without needing to honor it. Second, they have no record (or afraid to admit they do) showing the activity logs. Third, every time after a conversation I asked for a confirmation or ticket number, I was told there isn't one. I have been assured that I will receive a text message or an email for tracking which 4 out of my 7 calls were not true. Verizon Customer Service management team - you guys really need to fix this organization!

Today 3/3/15 me & wife went to store to discuss return/exchange, we looked at a swap of another item worth about $85.00 in exchange for the JBL Pulse worth $169.00. I asked if they could credit my account for the difference & ** said no. I asked to speak with Mgr, again he is out sick, which I feel it appears he has never been in any time I asked to see him. We both left the store upset with Verizon.

I called to cancel and that's when I found out that I signed a 2 year contract and the early cancellation would have a high fee. So, even though I hardly used the phone I waited till October, 2014 to cancel. Called them, and they tried to work out a lower cost with me, but it was still to high. I contacted another carrier and now get the same service for approx $39 per month. Paid off for the final usage, and I got a bill today for an early cancellation fee from Verizon for $168.45??? I don't owe it!! They are impossible to deal with and I am going to try to cancel coverage of the internet through them. I'm also going to fight the charges as I don't want to see other senior citizens go through what I'm going through!!

She never even opened the box and when she went to return the device saying she only took it under the false pretenses, they wanted to charge a $70 b.s. restocking fee! This company is the worst ever. I have already pulled 2 of 4 of my phones and cannot wait until my contracts are up for the other 2 and be rid of this crap for good! And I haven't even gotten started on the service in my area!!!

In addition to saying one thing and doing another, Verizon customer service has relied on a technicality for defending its refusal to waive the fees, insisting that it sent me a pamphlet in the mail that explained the terms of my current plan. Furthermore, I get different stories from each customer service person I speak to. One tells me that the fees will be waived, and then another tells me that they will not. This was also true when I was trying to switch plans and wanted to know if I could bring a GSM phone to Verizon. They don't seem to know what they are doing. I was a Verizon customer for more than a decade. I have experienced good connectivity with Verizon -- in fact much better than I am now getting with AT&T -- but because of this horrible experience, I would not consider returning to them.

So the supervisor informs me that the problem is on their loop coming into my house. I asked her how long it will be till they fix the issue and she informs me that it won’t be fixed. “So I am paying for 7mbs on my bill and I’m not even getting 5mbs and you’re not going to do anything about it.” I stated and she answered, “Correct. There is not enough business in my area at this time so until the business picks up there will be no changes or repairs made.” So basically unless I go out and become a personal salesman and convince the neighbors to go with Verizon wireless, you will do nothing about your faulty wiring and I’m stuck paying for a service I don’t truly get. Her response was unfortunately yes that is correct.

I also earlier that day while talking to someone at Verizon technical support about issues was put on hold for over 45 minutes when he informed me it would be 2 to 3 minutes. I finally hung up because I had to leave. I told this supervisor about this and she said she would look into it. I’m sure nothing happened with it though. Verizon wireless is charging for services they don’t provide and will not make an effort to fix the problem.

To make a long story shorter the representative stated that she could put me on a 12 GB data plan with unlimited talk and text for $165.10. I told her okay, but not to start it until the next billing cycle. I received email confirmations stating the monthly bill would be $279.10 and my current bill is $255.35. Instead of costing me less it was costing me more and I was losing my unlimited data plan. I called in to complain and told them not to bother switching me because I wasn't about to pay more and lose my unlimited data. Well guess what? They told me I was already switched and I asked how that could be when the new billing cycle hadn't started. They also told me there was no way they could give me the new plan for $165.10 and to always remember that when you make a change YOU WILL NEVER PAY LESS.

Good point to remember if I stay with Verizon, but I am currently getting quotes from AT&T, Sprint, and T-Mobile. They also told me me there was no way they could give me my old plan back because it doesn't exist. I have been with Verizon for 10 years and out of loyalty you would think that they would try to compensate me somehow since their representative misled me and it wasn't my fault, but they could only say, "Sorry there's nothing we can do about it." Sprint has the special going on now that they will cut your Verizon bill in half so I hope this holds true, because it's bye bye Verizon.

I wanted to make sure this was the case so I called Verizon again a day later and to my surprise was told there was not such a thing as a free upgrade to an 8 GB plan and this plan was only available only for an additional $15/month. The rep said the only person who could make the 8 GB promotion back on the table was the first rep and that she will text him to call me and take care of this error. She also said she will call me before the end of the day to make sure everything's taken care of. She of course never did so I ended up calling *611 one more time and another rep told me that I was misinformed and the promotion does not exist. I asked to speak to previous reps and he said I should not count on them ever calling me back. He offered to roll back my plan to the old plan and warned me that I would need a court warrant to review recordings of my conversations with previous reps (apparently all calls are recorded).

So in summary I was lied to, talked into signing a plan I did not want and now Verizon says there's nothing I can do about it other than rolling back my plan to my old plan. Very nice. Verizon, this is a great way to lose customers.