Verizon Wireless Reviews

After 3 weeks of my data plan being neutral, I receive a text message stating, I've used 100% of my data. How? They stated it may be an error with my phone and to take it up to the store. I've also called them about not getting service in a lot of areas in IL. Phone service and data service that is. Luckily, I have not been stranded anywhere. I am terminating my contract in 2 weeks. I cannot wait. I usually pay $136 a month, and even that is too much. But I for sure am not paying $200 a month for one cell phone.

We were also told if we bought a Samsung tablet we could use it along with our new phones, of which we got one for our employee and have 4 gigs of data for only $10 more a month. Wow - what a great deal. We told them that we were leaving in a few days for Europe and everything was set until I looked at my bill and plan to see we were over our data limit of only one gig. No 1000 minutes until Nov 27th - when we will be home and 4 gig data starts also, even though we paid now - and it did not allow us to call from Europe but to call Europe only starting on Nov 27th. Buyer beware with these "special offers".

In April I switched units in my building but remained a Verizon customer and had service installed in my new unit. I informed the representative that I never received a bill and that I would remedy the bill when I see a list of itemized charges. I was told that the bill was sent to my previous unit even though my service was moved. Approximately a week and a half later I am unable to make any calls that are outside my area code, no caller ID and no call waiting. In this day and age, long distance is needed. My kids are not able to call me or their dad in the event of an emergency which is the only reason why we kept a house phone. No one could assist me.

I spent my entire day 10/28 on the phone and still nothing. I finally set a cancellation date with Verizon and called Cablevision so I can get cable installed and a working telephone line. I was bounced around, hung up on and my issue was not resolved. Verizon will lose a customer of 5 years over $59.55 and their inability to communicate and provide a bill itemizing charges that they state that I am responsible for.

I asked them to please pull the phone calls. I know they are recorded and listen to them to see that I made no error. I followed the instructions. I was given by not one but several of their employees and they said they would call me back and they refuse to do anything. I am telling the truth when I say I talked to at least 1/2 a dozen employees trying to get this resolved and I am out the money. I had 4 old Iphones I intended on turning in. My son lost one at college so we are down to 3 but that is still $600.00 that Verizon owes me. I purchased 5 new phones at almost $700 for 2 of them and almost $800 for 3, I think they can keep their word. I have been with Verizon since before it was Verizon. I pay my bill every month and we have 6 phones with them. They are dishonest but the bad thing is now I signed the edge program and I have to pay on these phones for 20 months. Well I promise you I will pay them off early so I can get away from Verizon Wireless. They are liars and thieves.

Repeated phone calls to Verizon did not resolve the issue. Multiple representatives and supervisors acknowledged that their staff made a mistake and misinformed us about the rules. However they are unwilling to return the unlimited data as promised on all the lines and keep the cost of the plan the same. To add insult to injury, a number of those representatives were at first puzzled that our unlimited data was changed to limited. Only after placing me on hold for 30 minutes, would they read me the rules that I was not allowed to do that.

A number of representatives and their supervisors were very rude, unwilling to help and unwilling to listen. Two representatives assured me that their supervisor would call me back within an hour, however they never did. I realize that you are trying to wean people off unlimited plans. I also understand that many people abuse unlimited plans. We are not those people. If you review our use -- we simply want the unlimited plan for the flexibility. The only reason we upgraded was because of the information provided by Verizon -- both at Ithaca, NY location as well as by calling Verizon Wireless customer service! (TWICE). We really did not know that we're not allowed to do that. This was a systemic mistake by Verizon sales & Verizon customer service. However Verizon, while acknowledging the mistake, passes full responsibility for it to us. This in my opinion is a poor corporate practice.

NO ONE can help me. I have gone to the highest levels on the phone support and even the supervisors tell me that is all my warranty allows and their computers won't let them do anything different. To get a hold of someone higher, I have actually had to send them a letter through the postal service. A LETTER to a tech giant!? I want a new phone of a new model. I am tired of all this runaround and have spent countless hours dealing with this and have probably talked with no less than Samsung wants me to send it to them but Verizon won't give me the time to get the phone to them without charging me and Samsung says their warranty won't let them do anything else either.

I am so angry at both of these billion dollar companies that say they can't help me. I have more than a year on my contract with a phone that doesn't work. I am not going to put out any more of my own money for another phone. With the service I pay for comes with a phone that works. This is so insane, I want a phone that works or to be let out of my contract so I can go elsewhere.

He started talking much nicer to me then. He told me I would have to bring in my old phone and have it done all over again. I did that the very next day on the 23rd. He completed the work. The next day I get a message that my storage is almost used up. What???? When I looked at the storage usage there were two phones on it. I went back today (10/27/14) and the woman manager fixed it. But when I asked the guy why he didn't fix it last week he said he didn't do it. Well, I guess I downloaded both my old phone and my new phone just to make trouble.

I will NEVER buy another phone from that store. He was rude and I should not have had to go back six times to get my phone done correctly. Not once did he apologize and none of this was my fault. They should have treated me better and owned up to all their errors.

Well, I get a call from my neighbors and landlord on SUNDAY, while I was out of town at a funeral, that a technician was in my driveway. I again called Verizon and they said there was no possible way that a technician was there because my appointment was on Monday. Monday came around and guess what, no technician arrived! Again I called because at this point I just wanted to cancel my service all together with no one persuading me otherwise. After I was still told I just need a technician to come out and they transferred me to someone again who told me they can get a tech out the next day, Verizon promptly transferred me to someone who actually took the time to listen to me and I cancelled my service.

Well I thought they had. About a week later, I received a bill for almost twice the amount I had agreed to pay. Keep in mind, I never actually had service. I again called Verizon, where the lady was very nice and actually laughed at the whole story. She said she would zero out my bill and that we were all good. The story doesn't end there....

Today, October 26, 2014, I received yet another bill from Verizon, again for services I never had. And a bill from a collection agency that Verizon had sent them. I called Verizon, a lady said that she was actually going to zero out the account and that everything was fine. We shall see. I give it another month! I was considering having a phone line laid so that I could have internet at my home with Verizon, but not now. I will definitely choose another phone/internet carrier.

Our mistake; we should have called the bank instead. We have been a customer since 2007. It was not in my budget to pay them twice in one month. This is not the first time I have been upset with Verizon but it will be the last. We currently have 5 lines. Thank goodness 3 come up for renewal in 2015 I will buy out the rest. I refuse to continue to do business with them. This world is engulfed with greed and it is hard on middle class families. I am sure I can find a carrier that will appreciate my business and from their ads I can get better services for less money.

I terminated on September 7th, after being TOLD this would not be an issue. At the end of September, I received an invoice for the full amount. I called and explained what happened and was told I would receive a credit on my next invoice. Instead, the next invoice included an early termination fee of $150 and no credit. I began a series of phone calls wherein I was deceived, outright lied to, told I would receive emails and call backs and none of this happened. Every person I spoke to gave me a DIFFERENT story. Clearly they are well schooled in their verbiage. I was also told that there were no records of some of my conversations.

I do not understand how Verizon is allowed to outright lie to people. I am far from the only person who knows this to be the case. Certainly Verizon acquires large amounts of money from squeezing customers like this. I am running around and wasting time and you know that it gets to a point where it is easier to pay because your representatives simply break you down. I have spent about 5 hours on this issue and still have no satisfactory response. Thank you for any assistance you may provide me.

This is happening month after month and the amounts of data "used" are escalating. Consequently I am forced to add more data to my plan and increase plan allowance for future months. Each time I increase data allowance, it is used up and needs another increase. There is no end in sight. Verizon customer service listens, but they are unable to give me the IP address where the big chunks of "usage" originate. I have been on the phone with them every month, after these large chunks of data disappear. I am in a remote area with few choices. Is anyone else experiencing large data leaks from the account? I can't be the only one.

I call customer care and they say they have to transfer me to finance dept, that they have your account as active. Finance department tells me I owe Verizon 350.00. I explain what happened and they can only take payment and make arrangements, that customer care is who I need to talk to. But Customer care is who Transferred me to them. I never received a phone, they mail me a letter saying my CC will be credited. And their system doesn't show I'm a customer or that I ever was yet they want 350.00. I will spend 20 minutes tomorrow attempting to resolve this then I contact a lawyer. I'd rather pay him for services than give crooks my money. I'm filing this complaint in advance, so if I have to take them to court, the complaint with consumer affairs dept is noted.

So now, their messed up product, and the phone is now all my problem. Meanwhile, the dispute over the returned phones continues. The post office says phones get picked up, then Verizon tells customers the phones were never sent. I am in a Catch-22, and Verizon is trying to extort money for the 2 phones I have sent back. Close to $1,000!!! Mind you, that includes being charged for the phone that they sent, that never worked in the first place. After months of talking with them, they have now set our phones so that we cannot text nor call out, until I pay. I told them I am not paying them a penny, and they are threatening to cut off all service. I talked to "Customer Service" AGAIN this week and asked what had happened on my claim, since I had recently filed one. They said it looked like no one had gotten to it yet. I asked to speak with her "boss" and I was told that he was in a meeting. I said I wanted him to call me, and was assured he would. That was Monday, and still no word back from anyone. They are screaming for me to switch carriers, so I gladly will.

So today I call to find out why my contract end date is June 2015 instead of November "2014, next month" and that's how I find out what they did!!!! After an hour and a half on the phone and 3 different reps, I have to wait for some kind of form to be submitted and I have to call back in 4days. This "form submission" option may mean I lose the smart line promotion, owe them back pay for it and get the 12 months they added to my contract taken off... What BS. This is such a SCAM. How low can you be to do this to your own existing customer!! I requested to keep the discount and get the 12 months taken off my contract as well, for all the problem this has caused for me but we'll see what happens.

I called Verizon Representative and spoke to a nice woman (wish I had her name) and she told me that she could set our account up on a 250mb plan and that then I would be eligible for a promotion they had which would give us 1 extra GB (so a total of 1.25GB) for only $5.00 more a month because she would be switching the line over to the "More Everything Plan." She also stated that they would waive the $30.00 Upgrade Fee. So I thought about it and only $5.00 more a month was not bad. I could swing that.

I gave my wife the great news. She was finally going to get a smart phone! iPhone 5C that I bought over the phone with a Verizon Representative. My wife was so excited. Finally we would be able to take pictures with our phone that we could actually see lol. So we got the phone in the mail and we brought it to our Verizon Store. Of course, we had to wait 45 minutes just to be seen, but hey not too big of a deal I figured. Well when I was there I mentioned to the employee that we had 1.25 GB and he said that all he saw was 250mb. So, I said, "Well there must be some mistake, I'll give them a call and they'll fix it in no time."

Boy was I mistaken. I have been on the phone with Verizon employees who have been very combative for more than 5 total hours at this point. I spoke to a manager Ryan who continually acted as if I was trying to scam Verizon. So finally I spoke to a nice supervisor named Harry who said that this wasn't the first time he had heard customers getting told the wrong info. He said he had a way to get me to a 1GB plan and my bill would be $5 - $10 less than what I was originally paying. I advised him that I wasn't totally satisfied because I was told my wife would get 1.25 GB but that he was so nice I didn't mind giving up a little especially because it would make our bill slightly lower.

So, ready for this.... I just got my Verizon bill and my bill reflects a $98.00 per month increase!! I called in and was again treated like I was making up the last conversation I had had with Harry. I have asked to get back in touch with Harry and now am awaiting his call back. But, this has been unbelievable. I know most people would have given up at this point and just taken the increase. And that is what makes me even more upset. They told me whatever they could so that I would switch over to a new phone and now they have increased my bill through the roof and they will not take any accountability.

I wish someone from Verizon would listen to all of my calls in. At first I thought I just had bad luck with the first supervisor I spoke to. Now I am almost convinced that this company believes they can tell you whatever they can to get you off the phone and that they are not held accountable for any promises they make. There are more details to this story but I don't want to make this too long. Until this is fixed I will forever tell this story to all of my friends and family.

Also they told me that I would have to pay full price for the phone if I don't want to wait for upgrade. They also changed their policy recently which should apply to new customers not the old ones. But why value the old customers cause we can just screw them over for giving them business for so long really lol. And said that I have to wait two years instead of one, but I was already eligible for an upgrade. Cheapskates. They don't care about their customers. It so ridiculous.

Even though my phone is 2 years old, I was eligible for an upgrade last year. but because I waited a few months, they changed my date. They are greedy and don't care about their customers. They don't want anyone to get a free phone not even a person who has been a customer since I was 20 years old. Now I am thirty-five. My recommendation is if you don't have Verizon you are lucky, don't bother. They are out for their business only not their customer. Other cellphone companies should put them out of business.

Their response is - "you have only about 25% dropped calls, it's not that bad". How is that an explanation for poor service when their ads and promise is not that? And they don't even have a way to measure signal strengths or issues with connectivity. I have tried to show them screenshots on my phone where I did not have any connection even when my Mobile Data was enabled in high coverage open areas where Verizon is supposed to have 4G LTE coverage. I badly want to go to a different carrier but I am worried about the ETF charges that I would end up taking a hit for if I want to move. All this because of poor device and service from Verizon.

I am so tired of repeating my issues to Verizon. I refuse to put anymore of my time and effort into something that is completely pointless. I have never failed to pay my nearly $300/mo. bill on time. I no longer believe that it is fair for me to continue to pay an amount for a service that is just not existent. I have no problem paying a monthly fee to a company who provides the service I am paying for, but in this case, to say that this is the circumstance would be a complete fabrication.

The time I have spent this past year trying to resolve the issues Verizon has created is unheard of. I have never, ever been so unhappy, frustrated and disgusted with a company that I've had to spend this much time of my life trying to solve their issues. I have written to the Michigan Attorney General which did get a response from one of Verizon's CEO's. The outcome of this situation was him telling me that we, my four children and myself, were all making up the endless issues we've had to endure, and that Verizon would not agree to let us terminate our contract without a fee. I have never in my life been a person who doesn't adhere to the rules and I believe that if I'm paying my bill each month that I should be provided with the service I am paying for. Yes, I did sign a contract for services, but Verizon is not providing the services that I agreed to. I mean, come on, it doesn't take a whole lot of common sense to know that you expect to get what you pay for. I feel like a complete fool for continuing to allow this company to steal my money every month because they are going to charge me a fee to get out of a contract that they are not even providing the service that they have written.

They should be paying me now for the ridiculous amount of time and effort I have spent dealing with them for the last year, AND, provide me and my family with phones and phone service with the wireless phone dealer of our choice, for the rest of our lives just to even come close to trying to make up for the pathetic term they call "CUSTOMER SERVICE". Please tell me that you might be able to try to help me with this seemingly endless issue. I just feel like this nightmare called Verizon, is never, ever going to be resolved. Thanking you in advance for your time and consideration in this matter.

I explained I was not interested in losing my unlimited data plan yet so while I had upgrades available, I was considering buying outright again and just wanted to have a look. Rep assured me he could get me into a new device, retain my unlimited data plan and pass my current Note 2 on to my wife to replace her older failing device. Perfect! Since all lines had upgrades available, "I could use any line for the upgrade". I chose a basic line and was informed a data plan would be added temporarily to facilitate the upgrade. Once all transactions were complete the basic phone and service would be restored as it was to the line (w/no data). This did not turn out to be true however. The data plan never dropped from the basic line.

After many calls to my rep, assured each time it wasn't really there, he finally acknowledged there was a problem. After checking he informed me he in fact could not remove the data plan due to a new Verizon policy he nor his management were aware of that prohibited this upgrade method and started an escalation case on my behalf acting as me. I would be contacted in 3-5 days by the escalation team and if I wanted to follow up on the ticket, I should call customer service.

After 10 days and no contact I called customer svc, again. First agent dropped my call while on hold after having me on the line for some 30 mins with no attempt to reestablish contact. Called back. New agent treated me as if this was self-inflicted, and lectured me on how "this was a loophole closed by VZW for a reason as everyone took advantage of it" and the store should not have participated in exploiting this loophole and since I agreed to this nothing could be done so he wasn't sure what I was hoping to gain.

I explained, again, I did not agree to this, I went to a store, this is what I was offered and that I did not agree to permanent additional data charges and were it not for the policy change, would have been fine. I would never have agreed to paying for data on a basic line! I asked why no response from escalation, his reply "probably because there's nothing they can do for you". Wow. So leave the customer hanging? I asked then who else can I talk to what's my escalation path? None as there was nothing that would be done.

So after further accusatory questioning I ended the call since he could do nothing to help me and we were getting nowhere. The agent called back and promised a supervisor would contact me within 30 minutes, since he understood how frustrated I was and was concerned that this wasn't really my fault and should be corrected to my expectation. But that call never came either. So I am now contractually obligated to terms I did not agree to or want or authorize and no recourse, though all agreed it was wrong, just nothing I can do about it. Yet I accrue charges and fees. Such a terribly frustrating experience!

As I did not agree to or authorize permanent additional data charges, was misled by uninformed representatives I depended on for accurate information, questioned and essentially suggested of collusion, forced to take time to make multiple follow up calls, no follow up responses from escalation team or management, not listened to in the first place that there was a problem, I am requesting the data plan be removed, additional charges/fees refunded and my account restored as it was.

I cannot understand how I can be expected, legally or otherwise, for the misinformed actions of a Verizon representative. But I am told that it is not possible to reverse and I must either return my equipment, which isn't possible since it’s now past 30 days, accept these terms, start a new plan or move on. I will not accept nor pay for terms and services I did agree to because of alleged communication disconnects between Verizon and its representation.

As a longtime customer I am appalled by the lack of respect for the customer, lack of knowledge exhibited by representatives and the overall indifference to customer retention. I would be ashamed to treat or reward my loyal long term customers in such fashion. Has Verizon grown so large that customer service is nothing more than a footnote? After many years I am finally looking at alternatives to leave Verizon, which, really is a sad day that no one really cares but I will not be bullied by these tactics.

I have also filed with the BBB, shared my experience at ** where, alarmingly, there are currently 2,988 complaints covering 120 pages against Verizon business practices, and will continue to share my personal experience with anyone who will listen so others do not end up in the unenviable position I currently find myself in. And yes, as I have been informed many times now, "I'm not using a lot of data right now", so I should just comply and get with the program. Well that is not the point. The point is I am being penalized for the admitted mistake of a Verizon representative. I remember feeling after taking possession of my shiny new LG G3, wow that was an extremely efficient, pleasurable experience, and seemed way too easy... On that feeling at least I was not disappointed.

In the email they sent it says I have 7 days or it will be cancelled. We all know math and if I did it Sat and today is Friday how many days is that?! So at this point I'm over Verizon but I want my complaint to be known so I ask to speak with a manager. Puts me on hold a couple minutes then comes back and says she's busy so it will be a 20 or 30 minute wait! Apparently they have a lot of unhappy customers. AT&T's customer service is way better so please don't waste your time with crappy Verizon.

NOTE: I HAVE 2 EMAILS SITTING IN MY INBOX DATED 09/30/2014 THAT ARE ACTUAL CONFIRMATIONS OF THE ORDERS I PLACED. IN LOOKING AT THE CONFIRMATIONS, THE REP ENTERED THEM IN THEIR SYSTEM AS 10/1/2014. BY DOING THIS, IT DISQUALIFIED ME FROM RECEIVING THE DEAL THAT ENDED ON 09/30/2014. One week later after placing my order, I received an email from Verizon just stating that my order has been cancelled. I called to ask why and Verizon could not give me an answer. They transferred me to Comcast/Verizon which could also not tell me why it was cancelled. They offered to sell me the same phones at a lesser deal as the $200 per line deal was no longer available.

I simply told the customer service lady that this was certainly not good business. I was not given an answer as to why it was cancelled and was told I would get a call back within 24 hours. I have not received the call yet. I would like Comcast/Verizon to honor the purchase I did as it did in fact fall within their dates, terms and conditions. An employee of theirs entered in the wrong date on the order which disqualified me from receiving the discount. Again, I have 2 emails in my inbox that are specifically Order Confirmations and are dated 09/30/2014.

I now can only pay my bill in cash at a Verizon store. I have always paid my bill on time and this sucks. When I told them I should not be blamed for their mistake, the smart mouth rep. said "you honestly did something wrong". They claim the treasury department made this decision. This is not right and I feel Verizon has dogged me out. And don't mention to them you are thinking about leaving - they remind you of the cancellation cost. Not happy over this payment change or the additional charges they added.

**Update I have been calling Verizon several times a month on this issue and had to refuse to pay my bill the last 2 months. After many argued about bill credits and removal of late fees.... as of today OCTOBER 6th I have finally received all of my $600. So to summarize SEVEN MONTHS OF CALLING FOR MY promised BILL CREDIT when I purchased 3 iphones was the RIDICULOUS amount of my life wasted on dealing with horrible customer service. Poor communication and false promises - Thanks Verizon!!!

Every time I have gone through this long process they promise a response and in every case except one nothing happened. Finally one long 45 minute call managed to get a "trouble ticket" issued in which they pledged to follow up and investigate and let me know the results. I never heard back. I have tried calling, emailing and following up numerous times and there is no response.

The only thing they did do is persuade us that we needed to buy a "booster" for our network. Cost was $250. They assured us that we would get refunded if it did not work. Indeed the booster made the problem much worse. So I asked if I could get the refund. After some effort I was promised that they would send me a return label. Nothing happened. I have now asked at least 6-10 times for this return label and I still do not have it. But they did bill me the $250. This is by far the worst and most frustrating customer service I have ever received from any company I have done business with. I would not recommend anyone use Verizon service.

Upon arriving home, I contacted Verizon Wireless customer service. They had me go through some steps and after confirming an issue with the phone they advised a replacement phone would be sent. A few days later, I did receive a refurbished "like new" as they call it phone via US Mail. Once I transferred the content from the original phone to the new phone, I did a factory reset on the old phone. Having worked in the mobile phone industry for a few years I decided to cover my bases and take detailed close up pictures of the phone from all angles showing there was no damage on the phone. Two hours later (as my time stamps prove) I dropped the old phone off at the post office in the supplied box and return label. At this point, I thought I would be done and all is well.

I was wrong. A few days later I received an email from Verizon Wireless telling me I was being charged a "damaged device fee" of $299. To my surprise I called customer service. After spending little over an hour on the phone, I was advised that the device I returned had a cracked lens (screen). I assured them that was not the case and that I had very good insurance through their authorized retailer and that had the phone been damaged, I would have used the insurance to replace it with a new phone for a fraction of their fee. After spinning my wheels for another half hour or so I gave up.

A quick Google search showed this is common practice for Verizon Wireless. To put it simply, they extort money from their customers. I tried many more phone calls and finally had one CSR tell me that if I provided time stamped pics showing the phone was not damaged he could reverse the charge. He sent me a picture of what he claimed was the phone I returned with a cracked screen and right away I could tell this was not the phone I had sent in because there were also scratches on the screen. The phone I sent in had no scratches as it had a screen protector on it from day one which I removed when I took the pics and sent it back. I sent four time stamped pics to him and never heard back from him. He failed to respond to several follow up emails.

Over several days I spent hours on the phone and got nowhere. Their final ruling is that the damaged device fee stands and I either pay it, or it goes to collections. Really? Considering this is common practice for Verizon Wireless and well documented, I think a class action suit is needed. I am considering a small claim in my local court as research also shows that they will usually settle before the court date. I will not take this lying down.

I told her that I would inquire called Verizon and asked if they had a prepaid plan. I was told no but if I wanted to I could add up to 10 additional lines. I told the representative that my daughter is disabled and has a monthly income and on a tight budget. He said he would save us as much as he could and make sure it was affordable. He said he could give us unlimited talk and text for $40.00 a month per line and that we would share the 4gb of data that I had already in my plan. I asked what the devices would cost. He said depending upon the devices we chose. I chose the same devices that I had - the samsung galaxy 3mini. He said that those devices would be free. I asked him if I needed to terminate those additional lines would there be a problem, “no ma'am,” he said. He said he could give us insurance coverage for the devices for an additional $10.00 per month.

Unfortunately the 4gb of data was not enough for 5 lines, after about 2 weeks it was gone. I called Verizon and inquired on the possibility of adding more data and the agent suggested 2gb per line a total of 10 gb shared between all 5 lines. I asked the agent to give me a complete breakdown of what each line cost per month, he said $40.00 per line for Unlimited talk and text $10 per line for insurance coverage and an average of 2gb per line at $10. 00 per line, a total of $60.00 per line and my daughter would be responsible for $240.00. I set it up. When we received the first bill it was obvious that we were being billed over $100.00 more than he stated.

I have called every month since promised continuously that it will be adjusted never taking place, only to discover that the data plan is $50.00 more than he stated and that there's a $100.00 service fee that was never mentioned and after all the crap that we've gone through my daughter decided that she no longer wants the service through Verizon so I called and asked that the 4 additional lines be terminated and that’s when I when I discovered that there is a problem. I was informed that there's an early termination fee of $270.00 per line. I asked why and was told that I agreed to a 2 year agreement for the additional lines. I asked when I had made that agreement, told “you agreed via email.”

Until this day I have yet receive to see and receive this email. I told Verizon that didn't have a email address accessible because at the time I didn't know about google Gmail recovery. It wasn't until later through Verizon tech support that I learned how to recover it and upon researching my account one of the Verizon customer reps discovered that I didn't have a email listed until July however Verizon refuses to honor the promises made and continuously apologizes for the way that their agent deceived me but are holding me responsible for an agreement that I never agreed to and still have not made the adjustments to the bill.

Today, she still has a past due balance for the overages that shouldn't have been charged to begin with. I have advised her to pay the balance for the overages as well as her current bill. We will be leaving Verizon to go to AT&T. The coverage is the same in our area and the cost is less expensive. The relationship that we have had with Verizon has been eclipsed by the recent treatment we have received over the past two months.

Approximately a month later I started getting these automated calls on my regular cell phone. The recording stated my correct name and said that I had a past-due balance on my Verizon phone. It did not give me the option for a live operator. I stopped what I was doing to find a telephone number to contact a live operator and called Verizon. I spoke with a CSR that confirmed my conversation of 5/7/14, but said that it showed that while I did say I wanted to cancel, 'the call then disconnected'. I told her that the call did not disconnect, that after telling that CSR 3 times I wanted to cancel my account because he wanted to high-pressure me into knowing my specific reason for cancelling, I hung up because he had been told to cancel and the account should have been cancelled. I also told the woman that I hoped there was no further activity on my account since I had given that phone away and that I would not be responsible for any charges due to their not cancelling the account as requested.

A few days later I got another recorded 'past-due' message - and I continued to receive them on my cell phone during normal working hours. Since I am a single mother I have to keep my phone on during working hours, but I keep it on vibrate. These calls would come in while I was in administrative hearings (I am a Judge's Clerk), and you can hear the buzzing sound on the hearings recordings!!! I attempted to contact Verizon on several occasions and would speak to someone, get put on hold, and speak to another person, only to be told they could not locate the account or there was nothing they could do. I finally contacted my local sheriff's department about the recordings and made an incident report, and again called Verizon to advise them to stop the harassment. -- I thought they had finally found that they had errored by not cancelling my account and zeroed out the balance. This was not to be!

I received another past-due notice, and then I received a letter from a collection company! I called the collection company and told them the story. I assumed it would be handled at that point. It still was not. I again received another past due letter, so I again called Verizon. After getting transferred around a few times the man I spoke with told me there was nothing he could do since my account had been sent to a third party collection center. Recently I again received another collection notice. This time I wrote a letter to the collection company telling them what happened, that I did not owe Verizon, that they should have cancelled the account when they were told to, etc. The letter also provided a phone number to contact the recovery department at Verizon. I called that number and asked them for their fax number.

I faxed a copy of the letter I sent to the collection company to Verizon's recovery department. The recovery department just called me on my cell, (during working hours!) because they had received my letter. I explained to the person that I did not owe them, that it was Verizon's error for not shutting off the account on 5/7/14. She told me that the charges I owe were for data usage after 5/7/14. I told her I did not use the phone after that date, as I had told them to cancel, and I was not responsible for any data usage if anyone used that phone, because I had given the phone away and had they cancelled when they were supposed to, those charges would not be on there. The CSR told me they could not zero out the account because of the data usage after 5/7/14 and that if I was not going to pay, then it would be going on my credit report.

I advised her that as I had previously advised all the other representatives after my first initial calls I would be charging Verizon for my time and aggravation, and that as of today, they now owe ME $1,250; and that if I get any further past-due or collection notices from them, each time would be $250.00. If I find out that this "collection" goes on my credit, I will spend the money (that I do not even owe them) and go down to my local county clerk and file against Verizon for the time, aggravation and harassment. I hope there is someone smart enough at Verizon to correct their own error.

7 days went by and I never heard from anyone. I called and asked where is my phone. Again they are on back order, "would you like an S4." "I'll take your S4 till the Note 3 is off back order." They did not want to do that. I waited another 7 days and still no response. I called them again. Where is my phone. It has been over two weeks and I need a phone. I was told they are on back order "would you like an S$". I went to two Verizon stores and they had Note 3s. I went to AT&T and bought a Note 3 and tried to port my number over but for some reason the number could not be ported. Two months go by and I start getting nasty grams in the mail because the bill has not been paid. I called and they ask if I can pay the bill to day. No, would you like to pay me today?

After explaining that I filed legal action I finally got a call. This was the first call since I filed a claim over two months earlier. They offered to waive two months for the inconvenience and they would get me a Note 3. The Note 3 I was to have gotten over two months ago and the waiver of two months service for when I did not have service. I told them I would agree but they needed to buy back the AT&T Note 3 and pay the early termination fee. They wanted nothing to do with that. Regardless I did purchase a phone and had insurance. It has now been 6 months and still no phone. What could their defense be. This is the third and last time I have been to court against Verizon. The other two times they paid more than I was originally asking for. I would encourage everyone to file small claims.

We received another bill yesterday, Sept. 26, 2014, and contacted the Verizon customer service number today. We asked to speak with a supervisor and waited for 40 minutes for that connection to take place. We were connected to the South Carolina customer service line and have the name of the supervisor who spoke with us. His argument was that although the request to merge the accounts was made on June 25th Verizon did not make the change until August 18th and thus the balance of $80.00 + was indeed my responsibility as the phone had been in use during that time.

I asked to speak to his direct supervisor and I have his name as well. Although I never spoke to him directly, Pete (the first name of the supervisor) said Marshall (the first name of the associate director) agreed to a 50% credit. We refused to accept that compromise as we didn't owe Verizon anything. We have since decided to leave Verizon and are refusing to pay their bill.

The hardest part of this whole interaction is I found myself literally yelling at Pete. I have been a Verizon account holder since 2000 and I have never in my life refused to pay a bill of any kind. I have never raised my voice to a neighbor, friend or business. My credit rating is over 800. Although he had on record the previous calls he was unable to access their responses and honor previous conversations. I wish I had a way to not only express my confusion but also my hurt at their inability to honor a previous commitment.

Of course, we thought this was a great deal and ordered our new I-Phone 6. We even decided to upgrade to the 64 G on three of the phones and 128 G on the fourth phone. After coming home and reviewing the Verizon website, I wanted to be sure the price information was correct. Fri., Sept. 26th, my husband and I re-visited the store. We waited about 20 minutes for our sales representative to arrive for work and ask him again to confirm the prices he had quoted us. He assured us he was right but would get the store manager to confirm.

After waiting another 15 to 20 minutes, we were ask to come to the manager's office. The sales representative apologized for giving us incorrect information and turned us over to the manager. The $160 per month was correct but they do not have a plan to issue a $25 credit on each phone's monthly payment. We ask what Verizon could do to honor what we had been quoted since we have new phones being shipped to us. The manager said "I am sorry but we cannot do anything". "When your new phones arrive bring them to us and do not activate unless you want to be charged the full monthly fee for each new phone."

We have been a customer for over 10 years and paid our bill on time every month. The manager and the sales representative should be responsible for the offer that we were quoted or at least compensate us in some way. I informed both that we were going to check out other wireless carriers. The manager smiled and said "Go ahead! We are the #1 cellular company." "That is just an offer we cannot honor." "The sales representative did not fully understand our plan."

I contacted Verizon's customer service. They informed me that the store manager is the only one that can correct or honor the quote that the sales representative gave us. My family is very unhappy and angry at Verizon but are getting no results in dealing with our local store in Cordova, TN.

Upon calling I was told that they charged for a full billing cycle and did not prorate charges or terminate upon customer request to end the service (my service is month to month, out of contract after over two years, and the device is mine, paid in full). So in effect, they are charging for service that cannot be given, as the device is broken, and I am no longer using it - but being charged anyway. Has anyone initiated a class action lawsuit to challenge such thievery? If so, please let me know, as I would like to join in halting this unwarranted billing.

The tech said if Verizon replaced my phone it would be with a used one and I would lose my warranty. He said the best bet is take it to the apple store and have a diagnostic run on it. This is ridiculous I have lost time from work and business calls. I do not know why they just will not give me a new phone. I reported the problem one week after buying it. Now they have me running around taking off work trying to get it repaired. Verizon is about volume and sale, not customer service. Let us see what happens tomorrow as I am taking off and going from Verizon to Apple store with my brand new phone.

Upon reviewing my records he saw what I was referring to, and offered to credit my account for the difference, which he said was $280.00. He said he needed approval from his supervisor, and when he returned to the line, very apologetically said his supervisor refused to honor it. He knew I was frustrated, and advised me he would transfer me to one, and even said, "they hate when we do this, but this warrants it". I then spoke with supervisor Zack **, who refused to honor the credit and offered a credit of $$52.00. I asked for an email confirmation, and he said he would send a text and an email, and has not. I am requesting the correct discount for all months owed, which is a 22% discount per month for 11 months.

I have been a long term good customer, and have become extremely frustrated with the customer service. I have done everything within in power to ask for proof of these inquires for this very reason, so in my opinion it is evident that Verizon purposely is trying to over charge customers, because they refuse to give you any proof of conversations. During my conversation with Zack I advised I have filed a complaint with the BBB, and would accept Sprints offer to buy out our contract fees, and switch to them. I have also contacted and filed a complaint with the FCC. I will also be filing a small claims case for the amount over charged on my account. I have spent a lot of time and effort on this matter, between the numerous calls, and now the above mentioned complaints, it is very frustrating to me that it is necessary to go through all, of what I have thus far for an error that was very clearly made on Verizon's behalf.

Verizon says I owe huge cancellation fees etc. But I will not pay one Penny towards anything. They can do what they like, but getting Money from me will NEVER happen. I ended up buying a new Galaxy 5s from Best Buy and use it with Boost Mobile. (No Contract) And Boost Mobile shares the Sprint Network and I have had no problems. Those of you worried about Verizon and Cancellation Fees forget it. Cancel and refuse to pay. And those who pay the Fees are just stupid.

I was stuck, so I found a local company that would fix the screen for $80. And I promptly cancelled my insurance on all the Iphones on my plan because it is a complete RIP-OFF. And when my Verizon contract is up, I will be looking into other plans. I have been with them for about 16 years and the customer service has went down and the prices have gone up. So disappointed in Verizon.

Not to mention in the beginning of the call, I was assured the phones would be billed to the account... an hour and half later, I was told it could not be. The rep knew nothing about what the hell he was talking about. He even transferred me to pay bill in the middle of the call because he said that was needed. So I did, then he realized what he promised me was wrong. Amazing, every part of the order went wrong!!!!!

Confirmation was for only 2 phones, in the WRONG COLOR. I tried ordering the 3rd phone, was told it was now on back order. Tried to change the color, the correct ones are also on back order. Was promised a call back from a manager 5x, NO ONE GIVES A ** TO CALL BACK!!!! Was told to call in to confirm 2 year agreement on both lines, it only works for one. Spent another hour on the phone with a "supervisor", only to be told it was fixed.. I get transferred to the automated system to complete, ONCE AGAIN IT DOESN'T WORK.

I leave more messages for manager, no one calls AGAIN. I now have 2 of the 4 phones on order, in the wrong color.. I cant get the other phones in time, cant get an answer and cant even confirm 2 year upgrade. #VERIZONWIRELESS has the #WORSTCUSTOMERSERVICE. I will be posting this every single day, on every social media platform I can find. You should be ashamed of the service you are providing. Terrible representation of Apple, who has amazing customer service. I am sharing this review everywhere and with everyone. I will be changing services at home, for my business and perhaps even my cell phones. You guys SUCK!!!!! You have rude operators who lie, make false promises and have no clue what is going on.

I asked Verizon, if there was anyway I could drop the other two lines that are not being used, without having to pay 400.00 for breaking my contract. They know the two lines are just dummy lines and aren't being used. They said no! I understand that Verizon suggested the two lines to me so we wouldn't be without a phone. I have been with Verizon for over 5 yrs. I shouldn't have to pay $274.00 a month for two iPhones and two lines that aren't being used. I have asked to speak to a supervisor, and she told me the same thing, NO! The other option would be to pay $400.00 to have those lines deactivated, or wait until the contracts are up.

We wait and still no tablet. Go to corporate store. On hold and call duration 2 hours. Finally speak to Gary. He says we should have a tablet by Wednesday. Wednesday passes. We call him several times and no call back. We call in again and speak with another rep. Still, no resolution, no tablet, but I will tell you what I did get: lies, deception, the runaround, no one at Verizon cares. Latonya one of the reps is the only one who has kept her word or acted with any amount of integrity. Their name is mud in my book.

I returned to the store after realizing the charge and was given the number to the district manager (Gregory **) who sided with the sales representative. I requested a higher official after getting nowhere and Mr. ** told me he would give me a couple of names and numbers and would call back. He returned the call and informed me his supervisors felt the same. I told him I would personally want to speak with them and he said their numbers aren't given out and just basically brushed me off. I now have to pay $70.00 for Fred's fraudulent actions and Gregory **'s cover up. I don't have the order number because the paperwork was taken with the return.

My sister being the more fiscally responsible of the two of us basically took over the contract, me being deployed a few times and off for training etc. Now the horror begins when began a long distance relationship with my current love, after accidentally smashing my phone at work, and being told that it would be at least five days before I could get another phone via insurance. Panicked at the thought losing contact with no warning with my girl, I took the advice of the sales rep and recontracted, (dumbest thing I could've done) for everyone. Immediately my free tablet was charged on the bill for 200$, which after multiple calls and a store visit they still refuse to credit or refund (Straight up robbery).

I also noticed a phone number on my bill that no one recognized, which I had been paying for four months at nearly 60$ a month. They refuse to drop this charge or credit my account and say the only way they would drop it would be if I paid the 330$ fee. Well my sister gets sick of outrageous bills and blaming me (admittedly I am a data hog) splits off leaving me alone on the contract. No problem right? This is where it gets crazy, as I'm paying a minimum of 700$ a month for my tablet and phone plus the mystery number, plus overages.

Well the bills quickly get (even more) outrageous and on my heating and air salary are impossible to pay, so my beloved begrudgingly pays it for me, $1100 worth. My lovey in her good intentions sends me a fusion device citing my data usage as the issue. Of course the bills become worse with a minimum bill of $1500 coming in on the regular and increasing monthly. Which my affluent yet impatient darling pays. Well I unplug the Fusion device and do without lest I lose her. That is until I hit my data limit on my plan, thinking hey my cycle ends in a few days and I have 30 gigs of unused data right here on my fusion device.

So I plug it in, immediately my phone goes off with a VZW message saying I had reach my limit. What?! 30 gigs gone instantly?! The speed on the router isn't able to move that much data?! Well I get on the phone with Verizon who says the usage is all my fault and if I disagree then talk to fraud. When transferred to fraud discovered that that department was closed that day. Best of all, the fusion device was somehow eating data at a rate of $30 every ten minutes while not even plugged in! VZW reps kindly tell me I will pay the bill or pay disconnect fees of $1290.

The last bill I got was $3200. Which had strange charges like 300 for "next month" overages? Huh? So I get on the phone with VZW for about the 20th time and finally get a rep that says he can help after I inform him that I want everything Verizon out of my home. He immediately takes off the charges for the tablet, the phone that no one knows its origins, and the impossible overages, and he suspends my service so I will not be charged until this issue is taken care of. Thank God I thought, someone helpful! Nope.

VZW has no record of that call and has sent my now $4000 debt into collections. They intend to ruin my credit lest I pay them $4000, even after citing that they had overcharged me. I will testify this in court given the opportunity. They are seemingly untouchable legally. I know they won't get another dime from me, and I forbid my love from paying their outrageous and unjust fees.

Weeks later, I began receiving calls from a collection agency at work. When I reviewed my bills, I noticed I had been charged $256.53 on the tablet account. Apparently, Ms. ** did not terminate the account when we asked her to on 6/6, she waited until 6/16, at which point we had exceeded the trial period. I called customer service and spoke with a manager, Shay (**), who removed $173 from my account, but refused to remove the restocking and activation fees. She told me that I should not have relied on what the associate told me, that instead I should have read the contract line by line. I told her that as a consumer; I am not required to read a contract line by line, I can ask, in good faith, that your representative summarize the contract for me.

This incident has negatively impacted my credit, and I have had to spend my personal time dealing with the unprofessional associates at the Verizon store, and customer service departments. If sales associates are not aware of the terms of your promotions, they should not be put in contact with the public. When they make an offer, they are acting as representatives of Verizon, and if they mistakenly promise something, that should still be honored.

Called Verizon and begged to please just let us switch. 3 phones was ridiculous. Finally a supervisor told me she would over-ride the 14 day rule since we had so many issues with this phone and they would let me pay the $100.00 for the Droid Maxx but I had to agree to extend my contract an additional two months since this much time passed since the original upgrade, which I agreed to. Now that it is time for me to upgrade, my phone is 2 years old. I went to check on upgrade status and found that Verizon used my second line as an upgrade when they sent the Droid Maxx for my husband.

When I called about it, they told me I agreed to this. Even though they can't find the tape of our conversation to prove that I agreed to it and they told me nothing they can do, I agreed to it and have to live with it. Now I am out of an upgrade. I have a phone that is practically useless, it is outdated and only works half of the time and Verizon refuses to let me upgrade.

In mid-August, we got a text from Verizon stating that the data usage on ** was exceeding limits; we called customer support immediately. My wife was told that the ** line was on a 2GB data plan; she explained the situation and was told there was nothing that could be done. She asked to speak with a supervisor and was denied access. After the call, my wife sent a text to Jennifer explaining what happened and Jennifer said she took care of it. I spoke with Veronica (friendly customer service) to be sure it was taken care of and she said she would open an exception request and call me back.

Two days later the request was denied; no call back. I called again and my call went directly to Escalations where I spoke with Kelsey; terrible customer service. I asked to speak to a customer service supervisor and he refused to transfer me; telling me he was the decision making authority. Eventually, he transferred me to John; friendly customer service. John told that the exception request was still pending and he would look into it; no call back.

Two days later, we received another text saying the exception was denied; no explanation. I called Customer Escalations and spoke with Lamont, and was told we waited too long to make the change, the code is no longer available in the system. Lamont's stance, nothing can be done! I used the Verizon Wireless website to identify the executive at Verizon that could be reached.

I sent my complaint to several of them in the Wireless arena. Guess who contacted me? Customer Escalation with the same song, "nothing we can do". I spoke to Veronica several times; such a condescending, unengaging lady. She said that the plan is not available anymore. I responded that Verizon upgraded line ** with an unlimited data plan at the same time! How can it not be available?

I opened several BBB complaints and Veronica responded saying that the unlimited data plan was no longer available it was a lie, so I rejected the resolution with the BBB. She called me and said that she once again responding to the BBB complaint. I told her I would reject it because the plan is available, Verizon is not willing to give it to me. She responded by saying she change her verbiage to "the customer is not eligible", how can that be?

I just got an upgrade with the unlimited data plan, so when the BBB informs me of her response, I'll reject it again. She has however, agreed to let me out of my contract without penalty. Awesome, not what I was looking for at all! What I'm looking for is alignment with what we originally agreed to. As a side note, I have to endure this pain every time we make a change or upgrade with Verizon. I've spent 8-10 hours now working with Verizon. I'm tired of fighting over this. Without resolution my only option is turn off the service. What a real pity.

On the 27th, I realized I had never received a confirmation email and called to check on the time the tech would be in our office as I could not remember the time frame he gave me. I spoke with **, Danielle who said our order was cancelled because I never gave authorization over the phone for Verizon to port the number. I told her I was never asked to give permission. She said after she hung up, it would prompt me to give verbal permission and to email her back when I had finished and she would let me know when our new order was scheduled for.

On August 27, I emailed her back letting her know I was finished on the phone. I have still not heard anything else from Danielle. On September 5, I called 1-800-Verizon to find out what was happening with our order and was transferred to 6 different representatives over an hour time including representatives who only handle states such as New Jersey and someone who only handles home accounts. The last person I spoke with said an order was placed on Sept 5 for Sept 9. I assume someone placed it while I was on hold when they realized there was a mistake.

Today is Sept 9 and 2 PM has passed. I did an online chat with Christopher asking him about the status of my order. He stated there was no order and that I would have to call. I called and explained to the representative that I was checking on the status of my order and that Christopher said that there was no order placed. The representative talked over me and would not listen. I was trying to explain to her that the main line that we have with Verizon is not the number I was calling about but that I was calling about our number that is still with Vonage.

It took a very long time to get this across as she would not let me speak. I'm currently on hold still and have been for about 20 min. I was not asked to be put on hold rather found out by having hold music blast into my ear. I work in customer service and would never yell at a customer. She came back to the phone and explained there was no need for anyone to come out. I asked why I was given a time for a tech to come out, she said I don't know.

They shuffled me around for about an hour from rep to rep and finally telesales. The guy tried selling me everything but the phone, telling me he would waive activation if I purchased accessories and then tried selling me one of their less than mediocre tablets. When I declined, he told me I was stupid for not taking the deal. I explained I could get an Otter Box for less than their price (which I already had bought ). So I was infuriated and hung up. Went back online a few hours later and decided to just bypass them all and order the phone and lo and behold, my original price was back on there.

I ordered the phone, it submitted me and email of purchase. I called in and they stated they could not find any record of the sale and that I must have done something wrong, basically telling me I didn't accept the terms and conditions or that I didn't know how to use a computer. Again, I got pissed and hung up, reordered and I was billed almost instantly 106.99. It however would not let me choose the shipping address. I called back in and I again got shoved around to three or four reps and then they say, "Oh, that dept is closed and you'll have to call back in the morning and hope that you can catch it before it ships."

So again I waited and called from work and the lady says "I can't help you." I ask her why after I was billed that she can't change the shipping address. Finally, she changes it. I receive the device and as I'm unpackaging it, it has fingerprints and what appears to be small scratches as a device would have if it was not brand new. So among other things, I was a bit discouraged. I put the phone right into the Otter Box and set it all up. I then see on the invoice they charged me the activation fee which they said they would not.

So I call back in and I am then on the phone for over an hour, most of which was being on hold. I explain the situation and not even so much as a "Yes we can. We're really sorry for the way you been treated." After many phone calls and arguing later, they come back and say we can credit half of it. I said no, there was no reason I should have to pay any activation for any part of their bad services and treatment to me. So I called back in to discuss the imperfection, the rep was the only nice one I talked to and she says "Yes, your device is within the 14-day policy. Take it to a cooperate store and they will swap it out under their 14-day return, cancel or swap."

I took time out of my schedule to go to the store and lo and behold, I'm there for an hour. They say, "Ooh we can't swap the device out unless you pay us 50 dollars." I explained to the horrible agent that I was not paying any more for the device than what I had already paid and that nowhere in their policy did it state that there was a fee for swapping out the same device. Again I waited as they pretended to find a way around that. Meanwhile, they are just falsifying information on my account notes stating that I damaged the device and that I had been using it for a week without a case. It was pretty psychic of them to know how I used my phone.

I took the phone, called the guy a few nice names and walked out even more pissed. I call right back into customer care where she reads the notes to me they entered in and I about reached through the phone to slap her. I told her right then and there to cancel the contract. I again got placed on hold for an hour. She comes back on the phone and says if I now pay that 50 dollars that I can keep and receive a different device and that was set by Samsung themselves. Again I reminded her nowhere in the 14-day policy or any information they provided to me did it state that any Samsung device under the 14-day policy required a 50 payment.

I told her to cancel the account and send a return address label to send the device back.. She says "I'm sorry the offer wasn't good enough. I will mail out a return label and you will have that in 2 to 3 business days and once received, the account will be canceled." They never offered to suspend services to avoid billing so I packaged up the phone and got online and suspended the service from any further billing. This was on the 25th of August.

Well again, they didn't notate, or just blatantly lied because I finally received the return address label on the 2nd of September. Well after any postal service was still open and I sent an email off to a cooperate person when basically now says they are not giving back my purchase price for the phone, even though I don't have the device. It is not my fault, they lied to me and didn't provide materials I requested within their allotted time. So now it would appear that I'll not only get screwed out of my 106.99 but I will have no phone to show for the money I spent and all I keep getting are emails saying unsuspend your service.

I am infuriated with this company. It is no way fair or good business practice that they should even be allowed to do this. And no matter what, their arbitration says someone should find a way to file a class action suit against this terrible company. I will continue to file complaints with the BBB and IC3 until I get refunded my money. And I will never recommend or go through Verizon Wireless ever again.

I checked the phone when I was working with Verizon, could not see any damage. Verizon "sent" a link to show the pictures, guess what I got a 404 error on the link using different devices. Called and got the stink bomb, waited 45 minutes on the first call to speak to someone. They would look into it, guess they didn't. Called again later that day and once again after I spoke to a rep. Waited another 30 minutes.

OK, this is getting crazy. So I called the insurance company to file a claim, guess what? They need the damaged phone. Oh man here we go again. Called Verizon, spoke with a rep. Waited another 30 minutes. Tired of waiting.. hung up called back again, rep said please wait a minute, told rep "No Way", your wait periods are for the birds. Long story short, they do not return phones. So now I have an expensive replacement Phone, if I could have seen the so-called damage and would have spent $100 for the claim, I'm out $300. Please make sure there is not One Scratch on your defective phone before returning anything to Verizon. Looking at options to get away from these thieves..

So I went into Verizon again the next day and they told me my sd card probably has a virus on it? So they took that out and said it should be better and sure enough later that day it quit working. So later that night I sat on the phone with two different reps for about 2 hours talking to them about my phone. I troubleshooted it and did everything they said to do. In the end there was absolutely nothing left on my phone because they said that they think my Google Drive has a virus on it - so I had no pics, contacts, messages, service, or mobile network. So at this point I’m irritated and I went into Verizon today asking them to give me a new phone right then and there or for my money back and they said they couldn't do either of those things for me and the only thing they can do is order me my 3rd replacement phone, so I'm not a happy customer with them. If this phone doesn't work then I'm for sure switching plans.

A temporary line has been in place for our neighbor, strung partially across our yard (and we have acreage, so it is a large yard) and partially across the State road, as well as across the private road. VDOT mowed along the State road (as it does regularly), cutting the line in several places. A Verizon employee who came to string a new temporary line accused me of cutting my neighbor's line. Seriously? After two decades living next door, never a harsh word between us, I would suddenly lose my mind and undermine my neighbor by cutting every two feet? VDOT stated the contractor did it and, essentially, said too bad for Verizon. The altercation, however, left a bad taste in my mouth.

THEN Verizon came back and marked the yard for trenching once more. AGAIN I pointed out that there are no underground easements, and AGAIN we were told this would be addressed. Last week the yard was trenched. Go figure. A pretty fair job was done of tearing up our yard. I was told this would be addressed and the yard would be repaired. TODAY, however, the underground line was activated. What the...! I ONCE MORE pointed out to the Verizon person that there is NO easement for this. He said Verizon is lucky I have not sued, but that he cut the temporary line, so the underground line MUST be activated to continue service to my neighbor. I was assured that SOMEONE would be back within two weeks to hang the overhead line and cut the underground line as well as address the temporary line (which is STILL dragged across our property). WHAT IS WRONG WITH THESE PEOPLE?!

Verizon Fios mentioned to you? RUN! I hate the idea of getting an attorney involved, and I hope it does not become necessary, but it appears to be a fool's dream.

But, since I had the unlimited data package, she told me I could keep the Nationwide Talk and Text 450 plan, and they would give me 6G of data for the 2G data price. Ok, I agreed to that. It seemed pretty fair, and my bill wouldn't increase. Well, my husband also works for a company that he can get a discount through Verizon with, so we asked if we could get the account changed into his name and still keep the account with the 6G as agreed upon. She told me they could, so she went back to try to get it to go through. She came back about 10 minutes later and said she couldn't get it to go through with the 6G of data, but gave us a number to call and said that the tech support could get it to go through over the phone.

So, we get home and call the number. My husband and I go through all the steps required to get the account put in his name. He asks if we would be able to keep the 6G of data as instructed by the sales rep. in the store. They told him they could. Next day, we notice the plan has been completely changed. To the smart talk unlimited text and talk plan with 6G of data (which is about $36 more than the plan we agreed upon). So, on Thursday, the 21st, I call customer service and tell them what happened. The customer service rep. says she would put in an order to have it changed, and that she would get back to me by next Tuesday, August 26th.

Well, Tuesday came and went with no call back... Wednesday, the 27th (at about 10am), I call back and talk to a new customer service rep. and tell her my story. She tells me the last rep. should have called me back and that her request she put in had been denied. She proceeded to tell me that she will elevate it to the next level and send the request through her supervisor and that it should go through. She also said she would put in the 2G of data and change my plan back to the Nationwide Talk and Text plan 450 like I had before and that would update within a few hours and she would also get back in touch with me within 48 hours about getting the 6G of data put back in (which means she would call back by Friday, August 29th). I agree, and we hang up.

Friday comes, and by 2pm, I haven't received a call back. So, I call back and talk to another customer service rep. who proceeds to send me to a technician. Well, once again, I tell the technician about what has happened and he stops me and tells me he has heard enough and that customer service should have handled it instead of sending me to him. He also proceeds to tell me that he will handle my case instead of sending it on to someone else. So, he tells me again that my request was denied and that he will elevate it to his boss and have yet another request put in to have it changed to the 6G of data. I also tell him I am not paying the $36 more that they are billing me for a plan I did not want and did not ask for.

He then tells me it is safe for me to remove $30 from the bill, and that the remaining amount was taxes and would be refunded back to me (which was). He then tells me that they will call me back and let me know about the 6G of data. I proceeded to tell him that I wasn't sure I could trust him to call me back, seeing the last two representatives did not do as they said they would. So, he gives me a number to his "boss" and gives me her name to call if I do not hear back from him. So, I have waited till today, Tuesday, Sept. 2nd with yet, no response. I called the number 3 times, which gives me a voicemail instructing me to leave my name and number and the name of the representative that you are requiring about and that they will get back to me within 24 hours. So, I did just that. And now I am in yet another waiting game...

Updated on 02/24/2015:

It is like talking to a brick wall with these people! After fighting them for SEVERAL months to get my account right starting back in August of last year, I all of a sudden receive a notice from a collection agency saying we owe money. In which, I never received any information from in the mail. Turns out they had a WRONG ADDRESS that I changed a LONG TIME ago after we moved! But, according to their representative, it was the address they had on file for that account!

How? When I changed it IN STORE shortly after we moved almost 2 years ago! Like it is Skype’s fault for using up our data on the mifi unusually fast all of a sudden! I guess this one is someone else's fault! Stay clear from Verizon! They are a NIGHTMARE to work with if you have a problem!!! They do not care about their customers! We will be leaving as soon as our contract is up!!!

When she put me on hold she accidentally transferred me to someone else who suggested I call back. I did and was told they needed to cancel the first order and put in a new one and she would select Saturday as the arrival day and it would be fine. When she went to transfer me to accept the terms she accidentally hung up on me. I called back and explained that I had already gone through the process and just needed to accept the terms. She stayed on the line with me while we connected to that automated system. It asked if I wanted to activate my phone not accept the terms. When I asked her she said just press 2 and I would be fine.

The next morning I checked my email and when I saw no new email confirmations about my phone and the tracking still saying Tuesday I called again. This time after talking with her manager the woman came back and said they can't deliver phones on a Saturday. Apparently no one there knows that though. After informing her that I needed a phone today and would go to another carrier if Verizon couldn't help me she told me my upgrade date would be changed to today and I could just go into a Verizon store.

In the Verizon store I was able to buy the phone for $100 still with the $30 upgrade fee and $50 rebate but $100 cheaper than over the phone and they actually told me about the fees. They did however proceed to tell me that the phone needed a special charger and would give me an error message if I tried to use a micro USB charger on it. He even went as far as to say that was one of the only things people came in to complain about with the phone. That they would think it was broken because they needed the special charger. While one came with it I should at least buy a car charger also.

I refused and did some research as soon as I got home. There is no issue with using a micro USB to charge the phone and no error message pops up. I talked to 6 people at Verizon and all of them were either incompetent, poorly trained or outright lied to me. I will be posting this same review everywhere I can find to on the internet and telling everyone I can about it. I am also researching other carriers but so far only Verizon works at my in-laws farm so for now I may be stuck. Let me assure you as soon as another option is available I will be changing no matter the fee I have to pay to break the contract.

Now I know, they do this with the most likely intent to find some sort of damage on the phone and charge you the replacement phone free, even if the failure mode or damage was not related to the problem. My phone is not worth $299. Smooth move Verizon. I'm in the process of researching how to cancel my account. It is so disappointing that Verizon treats the customers this way. Verizon has been my provider since the time I got a cell phone. Oh well, lessons learned.

I found out about 6 months ago that VW no longer provides unlimited data plans. It seemed about that time that my phone started having trouble receiving data as I listen to iHeartRadio a lot and access the phone internet with other apps. Needless to say, I have been placing numerous calls into the tech support to try and figure out why my phone is not accessing the internet or accessing data slowly (1x, 3x) with spotty coverage. The tech support have been very nice to tell me all different probabilities with the last tech telling me that I may have an old SIM card that needs to be replaced. I asked if they could send me one but he said I have to go to a VW store to get that done - they should do it without any questions

So I went to a VW store in Hollywood, California, on the corner of Santa Monica Blvd. & La Brea Blvd. I said that I needed the IM card replaced per the discussion from the last tech support I spoke with. The store sent out a female tech support to help me. She spoke broken English and I'm hearing impaired - great combination to try and understand each other. Needless to say, I received a new SIM card and the tech support had me sign a blank screen using my finger - before I did that, I asked why I had to sign. She said it was acknowledge that I received the new SIM card. I SPECIFICALLY SAID TO HER THAT I WAS NOT CHANGING MY PLAN AND SHE ASSURED ME THAT I WAS NOT CHANGING ANYTHING ON MY CURRENT PLAN. She looked me right in my face and said to me, by signing that blank screen, I was not changing anything, I was simply acknowledging that I received a new SIM card.

I asked for a printout of what I signed and she said it is being sent to my account and that I could pull it from there. So, in trusting her, I walked out of the store and went back to work. On my way back to work, it appeared that my internet access on my phone was working and accessing 4G. I get back to my office, went on-line to check my account and found the receipt I had apparently signed (remember it was a blank screen that the tech had me sign promising me that I was only signing a receipt saying I received a SIM card) and discovered that I had apparently signed an agreement changing my data plan from UNLIMITED to 2GB per month at the same rate of $39.99 per month I was paying for the unlimited data plan.

I switched over to look at my account summary plan and yes, on-line, they had immediately changed my data plan. WOW! I then called the VW customer support and told them that I was extremely upset at this underhanded manipulate practice, that this is grounds for a LAWSUIT!!! The customer support agreed that this was wrong and manipulative and put me on hold to go speak to a supervisor, I waiting nearly ten minutes on hold, and he came back saying that he is going to help me. He said he put in a request to revert my plan back to the unlimited data plan and that he was putting through another $7 credit on current data plan for not being able to access the internet and that I would not receive any additional charges for the changes that went through on my new plan. He also informed me that it would take 48 hours for that to go through.

I stated that if Verizon Wireless could change my data plan IMMEDIATELY upon that manipulated signature, why can't they IMMEDIATELY correct my data plan upon the phone call with him. He explained that it is a process and it takes 48 hours for them to look into the matter. He assured me that he would call me on Thursday, August 24th, at 11am to see if everything is okay. So far, 24 hours later, I've checked my VW account and nothing has been changed. AND I now have very slow limited access to their internet which I believe that means VW is blocking my ability to access the internet. I know my phone works fine. It is Verizon Wireless who is unscrupulous and manipulative in their practice to force the hand of their customers to buy new phones and convert plans better suited to fit Verizon Wireless bottom line profits.

I believe I was manipulated and deceived. I have been a loyal and faithful customer of Verizon Wireless who basically RAPED me without even a blink of an eye. This is not the company I started out with. This company now appears to be run by people who have artfully mastered the craft of underhanded manipulative practices for the sake of pure profit.

Did not receive that updated billing but did receive additional bills of 630 and they turned off my phones. Had to pay $55 to have them reconnected. Contact Verizon for the third time and requested my Verizon service be terminated as they could not resolve the issue on the fraudulent billing. They declined, said they would resolve the issue by morning. Never heard back from them. In the mail that day, got a letter from collection agency and the beginning of many phone calls from that collection agency demanding an additional 400. Contacted Verizon, was basically told tough ** about them sending it to collections.

They made a mistake but oh well is what they said, I have the recording. I was told I had to go back to the store and have the Verizon manager reinitiate paperwork since he did not do his job the first time. Got home, 2 whole new pile of Verizon bills totaling 900 for the month and then the collection call started. These piled up on with the over 100 harassing phone calls I have received from Verizon in the last 90 days has just become unbearable. Not only that but apparently, the collection agency they gave my information to has now sold that information to anyone who wants it as I am receiving dozens of unsolicited phone calls.

I don't know how any of this is legal. Verizon is fraudulently charging me, has inaccurately sent my billing for collection, has sent my private number to the public for dissemination as they see fit. I refused to do anything about it and is refusing to terminate my service at 900 a month billing. I could care less about a few hundred more early termination fees which I think I'm going to win in court. They have breached the contract when they sold my private information for public dissemination.

My Verizon experience over the last 90 days has been 19 separate bills totaling in excess of 2400 dollars, 107 harassing phone calls from Verizon several letters from a collection agency demanding money on Verizon's behalf and 20 phone calls from that same collection agency harassing me for money that Verizon is not due. They are a pack of liars and they know it, that's why they will not release customer or employee ID numbers or names so that you may contact them if you have questions. Make sure you record every conversation with Verizon. They flat out lie and I have the recordings to prove it. 23 years I've been a customer with the same phone number but now I have to let it all go as I'm tired of them pissing down my back.

I have told Verizon, since they will not be giving me the credit back on my Verizon account then I need the phone mailed back to me. Verizon denied that request stating that they are unable to send the phone back and I still need to pay the $499. How is this in any way legal? How can a company charge for a phone that's in the company's possession? After 18 years being a customer doesn't at all do anything for me. Fortunately there are many other carriers out there which is what I'm leaning towards. For the past 2 years and moving forward, my experience with Verizon wireless has substantially became worse. I am suggestion to all customers and potential customers to stay away from this company. Verizon costs more than any other carrier including the worse customer service ever. The only one thing that they have that's good is the phone service as well. If you are rich and don't care about customer service, go with Verizon.

If you are like me that demands some respect and ethical background, lower monthly cost then proceed with A&T/T-mobile - even a prepaid service. I know this message will not at all harm Verizon as they are a billion dollar company (they are a billion dollar company because people like me) that doesn't give a flying ** about their customers. Trust me, do not get service. At this time, I will be doing everything in my power to make Verizon wireless pay for all their mistakes such as: Pertaining charges for phone replace: called over 9 times just for this issue and nobody was able to answer, why until the 10th time. I swear to everyone, on one of the calls I have been placed on hold from 8:30pm until closing which was Verizon's intent. Because of this one issue I have spent over 24 hours on the phone. Since I have unlimited data, Verizon wireless treats me like crap and they always try to do things to get me off of the unlimited. For example, the Verizon representative stated that I can lower my data to compensate for the $499 charge for the phone replacement. Poor customer service.

On second account, Verizon has over charged me for equipment which I was actually notified by Verizon that someone in telesales has done some fraud on my account. As of today that issue still has not been resolved. After speaking to managers they would state that they will call me back. Not one of them has ever called me back. Verizon reps are not consistent. Due to the fraud issue on my account, Verizon wireless has requested that I send them my bank statements and other items. This request was sent to me via email. Come to find out, Verizon wireless is not able to ask for personal information such as that. There is many more issues than above, if I explain in detail every issue I had with them it would take me hours. One thing, people usually don't complain if service is good but when it's bad they do. I, in the other hand am not like that, in the past over 2 years ago I would write good reviews about Verizon wireless as service was great. Now for the past 2 years it's been terrible, I can say one of the worse companies ever dealt with.

I am going to obtain service to make Verizon accountable for everything I went through including all my time spent dealing with them, trust me. I will do everything in my power to have as many customers as I can cancel their service as I will (will be porting my phone numbers with at&t). In my employment I know over 30 people which most and all respect me in many ways, I will do everything to have them change carriers. I have a very large family and I can say that I will have all family members change carriers as well. I am obtaining a lawyer for many reasons towards Verizon wireless, I will make them pay legally.

None told me of the rule that forces any wireless provider that a 911 call must be transmitted even no plan existed. Spent hrs with various customer service personnel including supervisors. Stubbornly, they refused to allow me to go back to the original plan I had despite the fact I was falsely made to purchase first another smart line then a dumb line. To make things worse, after 2 and a half months of being charged for that additional line, it was discovered that this line was never activated, meaning service charged was never rendered. What one to do? Sue? Cancel and then sue? Cancel, pay the penalty and then sue? What is the best action available? Thanks, anyone.

My daughter's number is ** and I think her account goes back around 10 years or more. She has paid your company in excess of $10,000 to $15,000 over that period of time. You will see that our phone bills are paid in full - much of the time in advance of the due date. I mention this by way of showing that we are long term loyal paying customers who, I believe, are owed a great deal of consideration when we bring any matter to your attention.

My daughter owned a automobile which had a Motorola Telephone in the console. That phone number was **. On February 13th, 2012 my daughter traded in her car and could not use the phone in the new car so she left it with the car. She called Verizon to tell them that she would not be using it any longer and for some reason, she was advised to just let the contract expire. I am not sure if they were suggesting that this was cheaper than the termination fee or what. In any event, she repeatedly called Verizon attempting to end this phone number but was told to just wait until the contract expires which I understand was sometime in April of 2013. She was not told that she had to do anything to prevent the contract from automatically renewing.

In my conversation with Verizon today, it looks like the billing between February 13th, 2012 and April of 2013 was somewhere in the area of $479.00 +/- for this line. It also appears that after that date the contract was apparently automatically renewed at a cost of somewhere around $35 per month for another 17 months -- Total of $595.00+/-. All in all, it looks like the charge was in excess of $1,000 for no service at all. It obviously cost Verizon absolutely nothing for keeping this phone number on their books.

Somehow there was a miscommunication here. My daughter does not lie. She said she tried numerous times by phone and in person at one of your stores to resolve this. Obviously the charge for the extra line was on the bill but she, like so many of your customers I am sure, does not look into the detail of every bill - she has more to her life than her Verizon bill. I have a hard time doing that as well - same as with the Comcast bills. Both your companies make the bills so complicated that one tends to just trust that it is in order and pay the bill.

My daughter tells me that she pays her bills online and that apparently, the format has recently changed. Until recently, what came up was mostly just what was owed versus a breakdown of the different accounts. Regardless of how this came about, I think it is obvious from the lack of activity on that phone since February 13, 2012 that my daughter did not use the phone. The bottom line is that what she did cost Verizon absolutely nothing - not one cent. At the same time, Verizon has been unjustly enriched to the tune of more than $1,000. It is not as though she received any goods and/or services for her $1,000.

If there was a termination penalty for ending that phone early, I am sure it did not amount to $1,000. She was never told that the contract would automatically renew after expiration. You will just have to trust her on that. I think that the length of time that we have been customers and the amount of money we have paid your company has earned us the benefit of the doubt - the presumption that we are telling the truth. Do not question our integrity. Whatever happened to the concept that "The Customer is Always Right"? The fact that our bills are paid in full, and on time, should earn us the presumption that we have a valid complaint.

After all this discussion (about an hour in length today), we were offered a $90 Credit. I reluctantly accepted this because it seemed I was getting nowhere. At the same time, I expressed clearly to your representative my complete dissatisfaction with the outcome. To add insult to injury, after I completed my hour-long call with Verizon, I received an automated call from Verizon asking to survey me on the level of my satisfaction with the Verizon service call. The first question was "Did the Verizon Representative understand your problem and resolve the issue?" or words to that effect. My answer to the machine was "No".

Although I thought the representative understood my problem, I was in no way satisfied with the outcome. The machine then said "I did not get that" and then asked the question again to which I again replied "No" this went on two or three more times until I yelled into the phone the word "NO" as loud as I could. The machine then asked if my response was "No" to which I answered "Yes" - the Machine then said "I did not get that" and asked if I said "Yes" - to which I again said "Yes" prompting the machine to ask again and again. Yes, I found myself in an argument with your machine.

At this point, I had had enough and screamed some obscenity into the phone and hung up -- So much for the "Customer Satisfaction Survey"!! The automated survey is not exactly what I would call a personal touch. You probably need to check with your machine because it may still be asking the same series of questions to a dead line.

When I called Verizon on my daughter's behalf, they were very careful about getting her authorization to speak with me about her account even though she had given her authorization to another representative earlier the same morning. How is it that Verizon needs all kinds of authorizations to look into the account yet none to unilaterally renew a contract? I guess they see that Verizon has nothing to gain by confirming the intention to renew - better to assume that the contract is renewed and get a few more billing cycles. Better not to give the customer the chance to end the account. It seems obvious why the assumption is that the customer wishes to renew.

The point here is simple -- the miscommunication here has only harmed my daughter to the tune of more than $1,000. Verizon has not been harmed in any way. I am sure it cost Verizon nothing to print into her bill a line charging her for this extras line - a line with no activity whatsoever. Verizon got the money and provided no service whatsoever to my daughter.

I think that a fair solution here is not the insulting amount of $90 offered by your representative (I should note that that amount was up from the original $20 dollars offered by the first representative with whom I spoke). A fair solution would be the reimbursement of the $1,000 less whatever a reasonable termination fee would have been on February 12th, 2012 when she had a little more than a year left on her contract. That would be fair. Actually a waiver of that Termination Fee altogether would have been fair considering that she did renew her contract on the ** account. After all she could not be using both phones at once so her overall usage and billable charges remained the same. Think about it.

I think that Verizon's attitude is evidenced by how quickly a live representative picks up the phone -- within seconds -- when the selection is to terminate a service or to add services versus questions about billing and other choices. That is why I select canceling service no matter what the question.

Your company needs to give this some thought because this is obviously unfair and does not ingratiate your company with me, my daughter, and with whomever we speak to about out cell provider. I can tell you now that because of this I will not be so reluctant to discuss other proposals from other wireless companies. I have seen a lot of frustration with your company evidenced by complaints on the Internet. If you want to be another AT&T, just tell us because you seem to be moving that direction. I would like a serious answer from anyone at Verizon. It will be interesting to see how long it takes.

I picked out 2 different phones that I liked. The rep said one was good but the other one they had a lot of complaints about. So, I picked out the one that he recommended. He went to get the phone and came back and said they were out of stock and I would have to wait a week or 10 days for the phone to come in. I did need to switch service right away to keep my same number so I went with the more expensive phone (I wonder if they were told to get rid of the phone that had all the complaints). When I asked the rep if he could check with other stores to see if they had the phone I preferred, he said he knew they were out also, in our area but I could drive the 40 miles to another city that might have them.

I can tell you that the customer service with AirFire was awesome and Verizon should hire some of their people that were laid off. I completed the online survey for Verizon about my experience and gave them a zero which prompted a message that a manager would give me a call to find out why. No phone call yet, either they don't care or they are dealing with so many complaints it takes a while. In my opinion, I don't think they care. By the way, I did call the customer service number from Samsung and asked them why their phones were not compatible. They told me I should go with a different carrier because my phone was compatible. Surprise, surprise.

Call back Monday night, manager confirmed the phone should have been free and after working on my account for 1 hour said I would see the credit on my next statement. Got it yesterday and I'm still on an Edge agreement. Called customer service and they won't stand by previous manager's solution and now it is too late to cancel contract as it had to be done in the first 30 days. How is a company like this allowed to stay in business?

I filed complaints multiple times with the Federal Trade Commission and mentioned it to the NY attorney general office as well and mentioned civil and criminal complaint for continued harassment. I am posting on here as well so others know what happened. I don't know if they will ever stop calling and I received multiple calls for several days and am livid this company has the ability to do that without civil and criminal penalties.

So, I called them about this text message and they told me not to worry about it, as it probably just wasn't "scanned in" yet. Another two weeks go by, I receive another text message instructing me to send the old phone back. Again, I called their customer service and was told the same thing... again. You mean to tell me that it takes them 3 weeks to check a phone in? Give me a break! After being put on hold and speaking with the finance department and a "supervisor" - I was told this charge would not appear on my bill. Well, lo and behold. There is an equipment charge on my bill for the phone I supposedly didn't return. I called in a third time and was told that an investigation would be open and I would receive the results within 48 hours. This was 3 days ago. What is there to investigate? THEIR pre-paid tracking label was used and it clearly shows that the phone was delivered.

I called back today, inquiring about the results of their "investigation" and am now being told that the investigation will not be complete until approximately August 8th and in the meantime, if I do not pay these erroneous equipment charges, they may suspend my service. Are you kidding me!? Because they can't find the phone I sent back, I have to pay? Something doesn't sound right here. I am considering just putting it on a credit card and then disputing it with my credit card company since I do have the tracking number and a case number. I am planning on telling the credit card company that I only paid it to avoid having my service interrupted. I also don't want something as ridiculous as this ruining my credit! After I dispute the charge, I plan on dropping Verizon all together. If I have to pay an early termination fee, it will be worth it in the long run.

I wish this company actually cared about losing my business, but clearly, they do not care about their customers at all. If they did, I wouldn't be in this predicament right now. And to think, I was going to have Fios installed at my new house... Not anymore! I want nothing to do with Verizon. Judging by all of the complaints on this site, this horrible company better start caring about its customers a little more because without customers, there is no company. If anyone is planning on switching to Verizon or if you already have them and are considering the Edge Program, please do yourself a favor and stay far, far away! The whole thing is very shady and I refuse to waste any more time, money, or energy dealing with Verizon!

As of today, was told nothing they can do about my $2,523.00 bill due. The salesperson misrepresented the service and jet pack device so I have referred this to the Ohio Attorney General for further investigation. Never changed how internet used, changed nothing but providers and look where I am. I've been a customer since 1991 (prior GTE), unbelievable.

On June 27th, I went into Verizon to start new service, I was informed that I owed an additional $125 for the 2 days of service that I had used the previous month I had service. So I paid the $125 to start new service at Verizon, again without having a contract. I just received my first bill which was for 1 day, June 27-June 28, and my bill reflects a charge due of $197.24. Then I just received another bill from June 29-July 29 and I am being charged an additional $165.76, which seems fair for 2 lines of service for a month.

The problem I have is the previous account I had cancelled charge of $125 and the 197.24 for 1 day of service. This is absolutely appalling to pay this! This is fraudulent in every way!! I was also informed that I had to pay 1 month in advance. If this is true, then I paid 1 month in advance for my previous account. Then I also paid $125 for 2 days plus the 1 month advance fee. This cannot be legal. I am going to contact my attorney and file a small claims court suit against Verizon Wireless for fraudulent charges.

On 4/9/14, I wrote and mailed a detailed letter to customer service explaining the problem and requesting that my account be credited for any unsolicited service charges and the plan changed to one that did not auto-activate. Shortly thereafter my account was issued a partial credit. Since there was still an outstanding balance, I again contacted customer service on 7/9/14 and explained the problem once more. I was told I would have to migrate the MIFI device to a prepaid account and request that any current charges reversed. I asked for the transaction to take place and was put on hold. After about 15 minutes the line went dead and I assumed the transaction had taken place as requested. Since that conversation I have received collection phone calls 4-6 a day for the last two weeks. I contacted customer service on 7/26/14 and am waiting to see if they finally get it right.

Specific Complaint: I have spent 8-10 hours of personal time trying to correct a recurring billing issue that never should have happened. I specifically purchased the Verizon device outright to avoid a contract of any kind and yet have been subjected to recurring billing anyway. This is obviously a back door attempt by Verizon to lock me into a de facto contract against my will. In addition, my wife and I have fielded numerous automated collection calls (4-6 daily) which is harassment in and of itself. In summary Verizon's actions if not already illegal, certainly should be. Although their customer service reps are friendly, the overall follow through has been dismal. At this point, I would advise any potential customer to take a "Buyer beware" approach with Verizon.

The first months bill includes $40.00 per phone for month in advance line access. (This includes my son who has been a customer for 2 years) when I called the billing department to ask about the charges, I was told they have customers pay a month in advance in case there is a financial hardship during the contract period. MY FIRST BILL IS DOUBLE WHAT I THOUGHT IT WAS GOING TO BE- FINANCIAL HARDSHIP CAUSED BY VERIZON WIRELESS!!!!!!!!!

Verizon was also offering referral bonuses. When I called customer service I was told that since we were added to my sons line, that no one was qualified for the referral discount.

It seems Verizon will take all your money and does not care about anybody but themselves. If I had known how much I would spent and how bad I would be treated by Verizon within a months time, I would never have switched. US Cellular was much better with their customer care and I will make sure everyone that talks about their cell phone knows, that Verizon is a horrible company and that they should go with US Cellular. I will say, that the people I dealt with were wonderful, it is Verizon's policies that need improvement.

I have also heard the same crap from the people at Verizon stating how they "feel" for me, but there is nothing they could do. They are my charges and they are not fraudulent. HOW can they tell that??? Many of their representatives were shocked at the amount of usage stating, "WOW". I will now suffer having my credit ruined for something I did not do.

Verizon is very unethical, and I will be filing with the BBB. Customer service always had the same response - "You must be streaming (didn't even know what that was), you must be gaming, you must be using Netflix." None of which I do. I don't even have a Facebook. We are not internet users. When they reset my system, we only used 2GB in 20 days. When I went into the Verizon store, they told me they could put a block on the Wi-Fi once it reached our 20GB, yet customer service told us many times this could not be done. WHO REALLY KNOWS WHAT'S GOING ON WITH VERIZON??? They are truly criminals, unethical, and should be stopped.

One of their customer service people told me that "unfortunately store staff do stretch the truth sometimes to get points during a promotional campaign". The person in the store told me "just put the extra phone in your closet - it will save you money in the long run - it is a great promotion." Lies Lies Lies and more lies. Unfortunately the same thing happened to a friend of mine at the same store. Now that I have escalated my complaint they are REFUSING to take the disconnect fee off of my bill saying: "you signed a contract:" A signed a contract after being verbally lied to by one of their employees - then I was told by one of their customer service staff there would be no disconnect fee and now they are not honoring their own customer service staff's promise. Shame on you Verizon. Your ethics are non existent!

Finally nearly lost my job for missing a weather emergency on call duty. I called again to report and find out what happened. I was told that there is a body of water near or around me and that the next tower is 6-7 miles away from my home locations, to solve the solutions to this issue is to buy an extender that would cost me $250.!!! I told them that I cannot afford to pay them any more money than I'm already paying for the service of 4 cell phones. I was also told by one of the many customer service that since I don't have good signal/services in my home location that Verizon cannot hold me accountable for my contracts. It's too good to be true. I wish I never have started having Cellphones, now people seem to cannot live without. What can I do? Either barely nothing or nothing at all.

My husband and I, we got new phones from Verizon and, when my husband and I try to call each other near home, our calls would get dropped all the time. But if we are out of our area, it's fine. IN meantime, we had to purchased a Bluetooth box that would help us get connected around our area when we need it. That Box was $250.00. We had a limited time to keep and see if it would work and if not, we could turn it back in and get a refund. We forgot the limit date to turn it back in and so we lost $250. I'm not happy because we've spent more money on Verizon than we expected and that is definitely not acceptable in our budget.

I called the executive office and said we need a new one STAT, but the guy - if it was a guy - was like a parrot repeating the same thing over and over, "It will work. I am sure it will work. We cannot do anything." Yet I have EVIDENCE/KNOW that it does NOT work. 1. The sales manager SAYS SO. 2. We know from experience. 3. The NEW manual has the international calling feature STRIPPED out after an upgrade/down grade by Verizon THAT THEY DID WITHOUT TELLING US.

We called Fox 5 news, then Verizon called us and said we will fix this, but YET AFTER 2 MONTHS NO "FIX" ready. VERIZON SHOULD BE ASHAMED OF THEMSELVES! Really treating customers like this. The market needs more competition so they do not get away with this. Verizon gets one star due to strong signals, the rest not so much.

She received the second bill in the amount of $340.00, she paid that in full. The third bill she received was in the amount of $348.00. During the course of three months, my mom Samsung Galaxy S4 phone has been overheating. She notified Verizon about it, and they sent her a replacement battery with a $10.00 charge. The problem still existed and she told Verizon that her phone is still overheating. They offered to send her a replacement phone and told her to send the old one back once she get the replacement phone.

Verizon sent my mom the front cover of another Samsung Galaxy S4. Verizon told my mom to send the old phone cover back and if she didn't send the cover they would charge her $500.00 for it. My mom sent the cover back and her phone still was overheating. She asked Verizon could she get another phone from another brand. Verizon told her she had to pay for a brand new phone despite the overheating. My mom did not pay the third bill and Verizon disconnected all our phones. They allowed us to receive calls but we couldn't call out. Then they just eventually disconnected the phones altogether. All of that money my mom lost could of been used for something else.

Before we left that Verizon store, we were aware that we was under the Verizon Edge 160 plan for four phones. When my mom talked to Customer Service, someone told her we were under the More Everything Unlimited Talk and Text while sharing 10gb of data amongst all phones. All of our phones were connected to the Wifi in the house and Verizon insisted that we were going over our data. If you are going to get a family plan with Verizon, please be prepared to spend a lot of money and get treated like you're not human.

I checked my data usage and it said that Amazon Music had used over 6 gigs of data in that one night. I got on the Verizon website and checked my data usage and again it showed all the data usage for the early morning hours of July 13th around 1am to 3am (while I was sleeping!). So I contacted customer support. I was honest with them. I said that my phone claims it was Amazon Music but that I was asleep and not using the app. That I hadn't used it for anything, and that my amazon records show just that one song download from earlier in the day. That I didn't understand how it could have racked up over 6 gigs doing nothing.

The first rep I spoke to said she was sorry, that she'd be upset too (they all say this...I think the scripted answers pissed me off the most) and that she would look into it. She promised to email me with what she found out and what I should do. So I waited. I got no email. So I contacted customer service again. The second rep was very condescending, spoke to me like I didn't understand how to use my phone and what uses data, then told me I had to wait until my bill processes and if the overage charges are there to contact them again.

But this is where I get really angry. The third person I spoke to claimed that the data was used over the course of the month of service, that none of it was used in a single night, and so the charges are owed and I have to pay them. I'm not an idiot, and I'm not a liar. I SAW my data usage on both Verizon and my phone and they both said the data was wracked up between 1am and 3am the night of the 12th. I wish I had printed them as proof but I didn't have that foresight. NOW my Verizon account shows the data being spread out over the month, and I can't get to my last billing usage data on my phone, so I have no way to prove they are making me out to be a liar. But I ask you...if I had used up that data over the course of the month, why did I get all those texts in one night? Why didn't I get a text warning me I was going over earlier in the billing cycle when they claim I went over? Why didn't I get texts constantly telling me I was over, or going over, then? Why did they all come in a single night at the time my phone and Verizon originally said it was all in that 2 hour period?

Their customer service is rude, condescending, and scripted. I've been a good, loyal customer. I've never had to contact customer support before this. I've never gone over my data, text, or minute usage since getting a smart phone (that's how long I was with Verizon--my family had Verizon before there was even data options, when phones just did text and talk). But none of that matters to them. So I have to pay $70 in overage charges on top of my existing bill, about $165 total. If I could afford to I'd also pay the $170 it would cost me to cancel my contract and be done with them.

This "shift manager", ** told me that a flip phone would not be any cheaper - "out the door or monthly." Was told I could be "out the door" for $80 and some change and that my monthly bill would decrease $5/month as I would be removed from being under contract. I was given a receipt showing I paid my $80+ in full with a notice that I could cancel within 14 days with no penalties. The problem is, I received my first bill after this transaction on 7/10/14. It was then that I found out I was signed into an in-house finance program for $399+ phone, insurance was added to my bill (there went the $5 decrease!), and despite their generous $10 discount for data charges, my bill increased $20.18/month!

NO ONE EVER TOLD ME I WAS BEING SIGNED UP FOR FINANCING A NEARLY $400 PHONE! In fact, when I was told to give my electronic signature, I was told it was the agreement removing me from being under contract! The part about obligating me to the in-house financing of a new phone was NOT MENTIONED EVER! Of course, they have the upper hand. Everything is computerized. You don't get to see the whole 2 or 3 page document you are electronically signing. They just tell you what they only want to tell you. When I called customer service in Georgia to complain, the lady said I needed to go back to the store. "There's nothing we can do about it." She also said, "I hate the way the stores do customers like that." So, at my first opportunity (meaning when I wasn't working), I went back to the Paris TN store; Monday 7/14/14.

The "manager" ** gave me a copy of the agreement I had signed thinking that I was agreeing to be changed from contract to no contract. In addition, it was an agreement to participate in an in-house financing! Despite my insistence and my showing her the "zeroed out" receipt I had, she said, "Your bill only went up $20 a month." Then she had the audacity to ask me if I wanted to upgrade my Jet Pack for Internet, "We have a promotion this month where it would only cost a $1." The first time she asked, I didn't respond. Then after she told me that "** did the best she could do for you. You weren't due an upgrade." (WRONG!-she finally concurred!) And, "You would've had to pay the early termination fee." (WRONG again!-she finally concurred!)

She asked me again if I wanted to purchase the upgraded Jet Pack. I just looked at her in disbelief, shook my head no, and walked off. The nerve!!! As soon as I am out from under this agreement (that I was never informed I was agreeing to), I will drop Verizon like the proverbial hot potato. After 10+ years, this is how you get treated; it's shameful. I will never again use Verizon nor any of its subsidiaries. If at any time, a class action suit comes against them for their business practices, I'll be one of the first in line!

Bandwidth.com check that out fcc. Is it legal. Idk. If so I'm in. If not we'll at least Verizon is caught. Verizon and Lois Lerner. Lots in common. Shame. In God I trust. Play honest and fair see this country turn around by turning back to God and beg for mercy. Greed is destroying our beautiful free country. Shame shame shame. LORD HAVE MERCY.

Thu 3/27/14: I visited a Verizon Wireless store to upgrade my phone, but I went totally unprepared to engage with a slick salesperson. It did not occur to me that I needed to guard against getting hoodwinked, because upgrading my phone had always been a routine process. Also, since I had been getting a single bill for my landline and mobile services, I was not aware that Verizon and Verizon Wireless were now separate entities. Therefore I was not aware that a change regarding my home phone would completely severe my relationship with Verizon and upend the quality of service I was getting from them.

I brought my latest bill with me to expedite the process of exchanging pertinent information. The salesperson looked at the bill and exclaimed that I could save money. I ended up being sold a 4-line More Everything plan that included (1) the phone, (2) a mobile hotspot (which I liked), (3) a cellular modem for my computer, and (4) a device called the Home Phone Connect (HPC) for my landline. I was dubious about replacing my unlimited data with this new plans 1 gigabyte of data. But I was assured that 1 gigabyte could fit my needs. Since I thought that Verizon and Verizon Wireless were the same company, I thought that the cellular modem and HPC were just replacement devices for my Verizon service. I did not know that I would be terminating my Verizon service and signing up for devices that involved Early Termination Fees (ETF).

When I was asked to sign my name on the salesperson's iPad and was told that the paperwork would be emailed to me, I thought I was merely signing my credit card receipt. If I had known that I was signing a contract for the cellular modem and HPC that involved ETFs, I would have backed out. It was not explained to me what I was signing, and I was not offered a chance to read it (In contrast the T-Mobile salespersons made sure that I read everything before signing).

Fri 3/28/14: After reading the morning paper with my iPad Wall Street Journal app, I was shocked to see an email alerting me that I had exceeded my data allowance. The email advised me to increase my data plan to avoid an overage charge. I increased the plan to 2 gigabytes. My promised savings had thereby shrunk!

Sat 3/29/14: I took the cellular modem and HPC to the Verizon store to return them and revert back to Verizon's copper line and unlimited data. After the salesperson spoke with the store manager, I was told that they concluded that the email alert must have been in error because I could not have used all my data. I was told that 2 gigabytes was more than enough for normal computing, and besides I could bring in a bill and have glitches corrected. Not believing that I would be willfully misled, I fell for that explanation.

Wed 4/2/14: I received another shocking email alert about exceeding my data allowance and that I should increase my data plan to avoid overage charges. Examination of my data usage indicated that the iPad Wall Street Journal app was using a quarter gigabyte per day. Still relying on the veracity of the Verizon Wireless salespersons, I concluded that this could not be correct. I figured that perhaps a calculation involving prorated data usage was amiss. I decided to wait until the start of my full monthly cycle on 4/7 to examine the readings on my data usage.

Besides the data usage headache, it had become clear that the HPC had three significant shortcomings. They were (1) inferior sound quality, (2) inability to fax, and (3) the Caller ID displayed the number only no name. The third shortcoming was extremely maddening, because even though my number is on the Do Not Call list, I still get numerous junk phone calls. I routinely ignore calls that show Unavailable or something similar. Screening calls became surprising difficult with the HPC. I was avoiding legitimate calls whose number I did not immediately recognize. And I was picking up (and immediately hanging up) on junk calls with a local area code.

Tue 4/8/14: On this new monthly cycle, I checked my data usage and saw that my iPad Wall Street Journal app was indeed using a quarter gigabyte per day for one and a half gigabytes per week. My other computer usage was a quarter gigabyte per week. It became clear that I had been misled, and that a limited data plan though OK for a mobile phone was totally inappropriate for combined phone and home computing usage.

Wed 4/9/14: I called Verizon to get back my superior landline service with unlimited data. Tue 4/15/14: A Verizon technician got me back onto Verizon. I felt relieved! It was like welcoming back an old friend whom I had unwisely underappreciated. I no longer had to guess whether or not a call was a junk phone call. I no longer had to curtail my everyday computer and iPad activities out of concern over data limits. I could tell from phone conversations that the technician had with his coworkers that they considered the Verizon Wireless HPC to be crap. I called Verizon Wireless to get the cheapest plan possible. The plan included a quarter gigabyte of data, but the representative gave me a bonus allotment of an extra gigabyte. So at this point I felt that I was in a good situation. I had landline and mobile service appropriate for me at a cost much less than my cost before the start of this bad experience.

Thu 4/17/14: I noticed on my Verizon Wireless bill that the salesperson had added extended warranties for the phone and mobile hotspot to my plan without my knowledge. I called Verizon Wireless to get them dropped. Also that day, I opted out of having Verizon Wireless retain my checking account and bank routing numbers.

Mon 5/12/14: I saw on my bill that Verizon Wireless had charged me an Early Termination Fee for reverting back to Verizon. This was truly an insult upon injury! After being hoodwinked into a frustratingly inadequate home phone service plan and then misled when I came to return it two days later, they were penalizing me for reverting back to a service that made sense for me. Essentially, Verizon Wireless sets up a Berlin Wall to discourage people from escaping, rather than offering something that would encourage people to stay.

Tue 5/13/14: I returned to the Verizon Wireless store to demand that they drop the ETF. But first I had to get past someone who fed me the line that they could save me money on TV service, which was the same line with which I had already been duped (Be prepared to be hustled at a Verizon Wireless store, especially if they feed you this line). I explained the following to the person who waited on me: (1) It was not made clear to me that I was signing a contract for the HPC; I thought I was signing a credit card receipt. (2) I was misled about the adequacy of a 2 gigabyte data plan, when I came to return the HPC and cellular modem. (3) The HPC has inferior sound quality. (4) The HPC lacks a fax capability. (5) The HPC lacks a genuine Caller ID capability.

After the person spoke with the manager, I was told that the manager was on a conference call and that I would receive a call around 4:00pm. I rehashed my experiences to the manager later that day. The manager essentially told me that I should have known that I was signing a contract. I was told that the ETF would not be dropped, but the restocking fee would be waived if I returned the HPC device. I stated that I intended to terminate all services. The manager's response was No problem.

Fri 5/16/14: I called Verizon Wireless to terminate my remaining three services. I rehashed my experiences to the service representative's obligatory why question. The representative informed me that services will automatically get dropped when I transfer to another carrier. Later that day I received an automated call from Verizon Wireless Customer Survey. I gave a zero to the likelihood that I would recommend Verizon Wireless, and then summarized my experiences for the obligatory why question. I received no further feedback. Apparently Verizon Wireless has no process for attending to an aggrieved customer who for 18 years paid each bill shortly after it arrived.

Thu 5/22/14: I visited a T-Mobile store this time with my guard up to inquire about their We Pay Your ETFs promotion. I was pleasantly surprised to find a totally different corporate culture. The salespersons related to me as a human being rather than as a potential dupe. I transferred my phone and mobile hotspot services to T-Mobile; so they will pay those two ETFs. Perhaps having some awareness of the anti-customer culture at Verizon Wireless, the salesperson said that now I no longer had to deal with them. Unfortunately I still had to have one more interaction with Verizon Wireless, because I had to terminate the cellular modem service.

Fri 5/30/14: I called Verizon Wireless to terminate my remaining service. To my surprise, upon answering the obligatory why question, the service representative expressed some empathy. The representative (1) apologized for my bad experiences, (2) noted that I had been a good customer since 1996, and (3) asked if there was something that could be done to keep me with Verizon Wireless. However it was too late; I had already switched to T-Mobile.

Ironically if I had spoken with this representative earlier, I would probably still be with Verizon Wireless. I really liked the cellular modem. More than just a portable broadband wireless connection, it also provided a portable broadband Ethernet connection. So if needed, I could have had a broadband connection wherever I was whether or not a particular computer had a wireless antenna. Before switching I would have been willing to negotiate over the possibility of adding more bonus data to my monthly allotment. In closing, here are some reasons why a Verizon Wireless customer should consider switching to T-Mobile:

T-Mobile will pay your ETFs. In contrast to corporate culture at Verizon Wireless, T-Mobile is customer friendly (Admittedly, a high confidence conclusion cannot be drawn from my small data set. I could have unluckily chosen an anomalously anti-customer Verizon Wireless store). T-Mobile will pay your ETFs. T-Mobile's hotspot device is nice. It can be tethered to deliver wireless broadband to a computer that lacks a wireless antenna. Or while tethered it can act as an external storage device. Also it has a large capacity battery, so it can charge or power other devices.

Call forwarding with T-Mobile is extremely flexible. With Verizon Wireless, when I was home and wanted to receive calls to my mobile phone on my landline with my mobile phone turned off, I had to unconditionally forward my calls. Then I had to remember to turn off call forwarding, when I left the house. In contrast T-Mobile has four call forwarding modes: (a) unconditional, (b) busy, (c) don't answer, and (d) unavailable (phone turned off). So in just one simple operation I was able to set modes 2 4 on my T-Mobile phone to forward calls to my landline. Now I no longer have to play the game of turning call forwarding on and off. Calls to my mobile phone automatically go to my mobile phone when it is on and to my landline when it is off. .You can make calls over WiFi with T-Mobile. So if WiFi is available, you have coverage. And lastly, T-Mobile will pay your ETFs.

Trip to the store: Drove an hour only to be told by the store rep that there were NO NOTES on my account about the issue and there was nothing he could do to help me. The store was closing in 20 mins and customer support seems to take 45 minutes minimum to resolve anything, so I left.

Call 2: Asked a woman to speak to a supervisor. She put me on hold for a long time, came back and said they were all busy right now, would I like to leave my complaint with her? I said no thank you, I will keep waiting. She said ok, and proceeded to hang up.

Call 3: Asked a different woman to speak to a supervisor, she told me that since I wasn't an authorized user I could not speak to one... lol ok. Had my SO call and authorize me.

Call 4: Asked a guy to speak to a manager. He insisted on taking the complaint himself. Why would I trust someone to take a complaint about their colleague possibly sitting a few desks away? It sounded like he was making progress... then he hung up too.

Call 5: Asked yet another woman to speak to the manager. She demanded a reason, I told her it was to make a complaint and she told me about a dozen times that the managers would just tell her to take the complaint. I insisted, she refused... Finally I threatened to close all of our accounts unless she let me spoke to a manager. She said they couldn't right now since the office was closing soon, but that one would call me within 24-48 hours. I'd bet my life savings that this never happens. Tried to talk to her about the original upgrade issue and she said her system had suddenly crashed and that I'd have to call back the next day. Absolutely unreal how horrible their customer support is. Will be switching to T-Mobile immediately.

After contacting tech support and asking if I should shut it off, they told me to leave it on so that they could research the problem and find the cause. Later tech support agreed the device was faulty. A Tech support person whose phone # I still have, asked me to reset the hotspot and later decided to send me a new one as the problem continued. He told me repeatedly to not worry about the charges and that Verizon would cover the massive data usage and sent me a text to that effect which I still have on my phone. The massive data usage no longer occurred.

A few weeks later, I received a bill from Verizon for over $600 of which $390 was for 30 GB of excess data usage. After hours of phone calls, Verizon credited my account for $140 and insisted that I pay the additional $250. They stated that I had used the data and the original device was fine and the data use was valid...Of course I protested vehemently to numerous phone agents but with little results. I am nearly 73 years old, do not download or upload movies or any other material, do not have a Bluetooth device in my RV and use two small laptops while on the road. My hotspot is password protected and my network computer history shows no sign of a breach.

I have been a Verizon customer for nearly 20 years and after talking with several supervisors, that is the best Verizon would offer. Of course, I paid the bill to protect my good credit and now will initiate a small claims suit against Verizon to recover my money. What a terrible company to deal with and after all these years of never once missing a payment. They may have good coverage but their policies and customer treatment is terrible. If you have a choice, contract with some other service. In my opinion, Verizon has grown to be so large that they no longer care about losing any one customer. I am just a drop in the gigantic financial bucket for them and their only concern appears to be the bottom line.

The screenshot of the follow up email for the initial offer: I denied the offer and told them I will be still paying much more than I paid to T-Mobile. The Rep asked me what else they could do to bring me back to Verizon. I told them addition to those offer, if they could give me $100 more credit, I would consider to go back to Verizon. The Rep said she needed to check with her supervisor and call me back in 10 mins. And after 10 mins, she called me back and confirmed everything and ported me back from T-Mobile.

So the complete package will be $100 + $100 credit for reactive the account, $100 credit for trade-in the phone I got from T-Mobile (They also mentioned in order to get $100 credit, the phone has to be a smart phone. Also they confirmed that I could trade in any smart phone to get this $100 credit. And this became the major problem now with Verizon), waive $350 ETF, waive $35 for activation fee (Not the initial activation fee, it's the RE-activation fee), Put me in month to month plan and no longer in any of the contract.

Before that I also asked how to trade in my to get this $100 credit and she told me to wait for an email for detail instruction. After about two to three weeks, I hadn’t received any email regarding the trade in. So I chatted with an online Rep for getting the details. Initially, the Rep told me my phone is only worth $8 for trade in. But after I told him/her the details, he/she confirmed that I could trade in any smartphone to get this $100 credit. I also asked if I need to mention anything to the store member for getting this credit. He/she told me to mention a promotion called “Trade-in to Trade-up”. After the chat I tried to email the conversation to me, but I never got the email. But I believe Verizon should have all chat log saved in their system.

But when I brought my T-Mobile phone to Verizon Store and told them the promotion, the store manager said the promotion had been ended about couple months ago. And they are not able to give me the $100 credit. But they are able to see total $300 credit in my account with $200 had already been approved and another $100 was still pending. (Other $350 and $35 were already showed up in my account.) They told me they are not sure about why the $100 credit is in pending and there were no more comments on it. They asked me to wait for a week, and go to check with them again.

After a week, I emailed them to check the status, but didn’t get any response as the store member was in vacation. Finally catch the store member who assisted me earlier on 7/8. She still saw the $100 pending and she connected me to a phone Rep. After told them the whole story, the phone rep still not be able to confirm the trade in promotion and transferred me to another department. The guy from that department was so rude and said they usually offer $200 include trade in for bring the customer back. And they will not give me $300 in totally. And he also said if I want to disconnect the service with Verizon, they will take all the credit back includes the $200, ETF and activation fee.

I was pissed off and asked to transfer to his manager. The manager told me they won’t take the credit back if I ask to disconnect. Since they already give me the credit back and ask me the whole story. Again I have to spend 10 mins to let him understand the whole story. But still he said they could not give this $100 credit for trade-in. And told me again and again, they usually offer $200 for bringing customer back. Unfortunately, my call got disconnected after total 2 hours call. I was so tired with these conversations and did have my issue resolved.

After about an hour, I called to cancel my Verizon service. And I again have to tell her the whole story. She asked me if I saved the earlier chat then she could find out the details about this $100 trade in offer. I said I didn't have the conversation saved, but she said she is able to find the chat in their system. She asked me to wait for her to read the conversation and AGAIN the call got disconnected.

Today (7/10), I received an email from Verizon for an update for my account. They add a 2 years contract without my acknowledgement. Here are the details: Thank you for your continued loyalty to Verizon Wireless. This letter confirms an update made to your account information for wireless number (971) ** on July 8, 2014. We have also listed the details concerning your wireless service below. For additional details regarding your service, please refer to the back of this letter. Important cancellation information - If you decide to cancel your service prior to May 30, 2016, an early termination fee of up to $175 will apply. For details, please review the "What Happens if My Postpay Service is Canceled Before the End of My Contract Term?" section of your Customer Agreement. Also attached a screenshot from the reactivation agreement. This is so ridiculous. I’m really angry about their customer service. Please help.

P.S. after reading these reviews that other people are posting, I am baffled. What kind of reps do you get? What attitude do you portray? I swear, I speak to JP Morgan, Verizon, Allstate, Comcast, and my utility companies in the most respectful and decent manner (as anyone in a direct conversation would), and each and everyone of them seem to go above and beyond for me. Every company fully discloses information to you, my energy bill has a tiered structure and gives discounts if I use less during certain hours, take some time, read what you are agreeing to and signing. I guarantee you will be a whole lot happier and have much less stress.

Well four months later I go back to Verizon and speak to Tim our salesman and he can't still believe we have not got a credit. He gets on the phone and the rep said, "it was only through the 17 for the free activation," and he said, "no it was through the end of the month." Well they still owe me over $80 in credits, but yet they text you got that money when the bill is due. This still is not resolved and I'm about ready to go back to Sprint which has way better plans anyhow. As far as internet, that I was informed wrong on too, and had to add more to my son's data plan!

I went into that store today and talked to Edward, the manager on duty. I told him what happened and was hoping we could get this resolved. He proceeded to tell me that it was my fault that there was a miscommunication and I should have specifically asked how much it would cost to cancel both plans (Which my wife and I specifically asked when we talked to Ray, but Edward did not want to hear it). Edward was of no help to me, presumably because I had already cancelled my plan so he clearly did not care one bit about what I had to say. As I explained to him, I would now have to come up with $120 to pay Verizon for something that was clearly their fault because of the miscommunication. He said yes and it was not his fault.

I work in customer service and this is hands down the worst customer service I have ever received. I have been with Verizon for 14 years. I have recruited my family and my wife to Verizon. I can honestly say that I regret that. I know my wife and I will never use Verizon again, and we will also be cancelling our Verizon TV and internet. I really can't believe a company would let their employees talk to customers the way Edward talked to me, and he is a manager no less! Now I know this will not get to the company and nobody will contact me about this issue. This is not the first time I have had a complaint with Verizon and have not gotten it resolved. Their way of resolving issues is to ignore it until it goes away. I just hope someone reads this and realizes this a horrible company and nobody should be subjected to their customer service techniques.

One "Manager" named "Venicia" was crabby, confrontational and had a severe attitude. She even hung up on us and left a message on our phone that we were "disconnected". IT WAS A LANDLINE>>>YOU DON'T GET DISCONNECTED ON A LANDLINE. She didn't leave her number and said she would call back... SHE Never called back. I HONESTLY believe they do it on purpose... I wonder how many people just give up... DON'T GIVE UP if they are trying to cheat you too. Verizon will LIE and tell you it's fixed and say they noted the account, but they won't. VERIZON SHOULD BE ASHAMED OF CHEATING THEIR CUSTOMERS!!!! Don't "EDGE UP"... Let your contract expire and find new cell service with some other company.

After 3 more days, I called back and Sonya with Verizon Corporate offered to meet me halfway on the bill. I told her no because I did my part and sent the phone back to her. They have refused to make it right and I do not have 658.00 to give them. Where is my phone and why wasn't it sent back to me. Who can I hold accountable - none of these questions were answered. I will lose my service and be charged fees for their neglect.

Without ever transferring my old number over to the MotoX or doing anything to show ownership, Verizon immediately changed my upgrade to two years ahead. In other words, even though I returned the phone, I could not shop for another phone. Two calls to Verizon were interesting. One rep said I had to call Motorola and have them clear the transaction before they would give me my upgrade date back and another rep indicated once Motorola receives the phone, it immediately gets scanned and Verizon will remove the phone from my account. Mind you, the phone never appeared on my account. Just the upgrade date was changed two years ahead. The picture of the phone still showed my old Apple iPhone 4s. As I approach almost a week later, the last I heard was Motorola called Verizon trying to get them to release my upgrade date. Motorola informs me it will take another 72 hours possibly.

What a complete nightmare. Before you order anything online, be sure you know where it's coming from and how it can be returned. Your best bet is to stay away from online sales of cell phones and go directly in the store. This way, if it has to be returned, you can just bring it back. They make online buying sound so convenient and so exclusive to discounts but in actuality it's become a maze of refurbished garbage, new phones with two year contracts to suck you in for little to no money and customer service that is slow and incompetent.

This 18 or so year old guy talks me into a HTC phone, with a crappy cover. I believe I had the crap they were not selling at all sold to me. He said the new plan along with me switching Internet to Centurylink would be the same or less than it is now. Long story short, my bill for 4 phones which 3 are rarely used was 260$ per month give or take 10$. Well the next bill was over 1000$, and I talked with them over the phone about it, very pissed. The lady basically strong armed me by phone onto another plan. I was not happy how I was treated and I have the exact time and call # logged for that.

Ok another plan would be just right for you they said, well the next bill was 2115$. WOW, I called today and all I could get was I use a lot of data, everything they could come up was my fault. I said "wait here, when will you blame the 18 yr old kid who sold me the plan to begin with? Had he told me my bill would go up 8 times as much as the old bill, do you ever think I would have went along with it," I told them.. Well after 1 1/2 hours on the phone, they credited me 600$, so making this month's bill $1500. Last time I ever deal with these crooks again! Oh yea, thanks for the loyalty of almost 15 years with them, do you think they care????? NO!!!

I'm not through grumbling about that to them; I'll do my best to dodge a vicious price like that. What on earth am I paying more for less now?

The store was nearly empty so I assumed I would be helped quickly. After waiting for 30 minutes to be called I was asked for my driver's license. As I handed the representative my license he began typing. I assumed he wanted my name for their system. When I asked why he asked for my license he explained that he was going to run a credit check. I told him that I did not want Verizon service at this time and that I was just gathering information. He said "I have to get past this screen". I repeated that I was only there to find out if this particular phone would work on Verizon's network. He explained that he needed to assign an account to me first. I suggested he just try an active SIM card. He shook his head no and insisted that in order to attempt (no guarantee) to provide me an answer to my question that he needed to first run this credit report.

Had I not asked why he wanted my driver's license, there would be a hit on my credit report right now that I would be unaware of, and had not expressly consented to.

Finally today, I was told by a representative to get two old phones, have them activated to prevent the other two phones that are suspended from being reactivated by the unauthorized users! What ever happened to policies and procedures? My account has notations to prevent the suspended lines from being activated without my consent. My next move will be to seek legal counsel, they are obligated to secure my info on file and they have failed to do so. Not to mention the lines are suspended with pay!!! Verizon is a ripoff!!!

Also, despite the fact that I explained the unusual circumstances (I am not just worried about not having a tv -- it is that I am having a party for the World Cup for a particular match) Verizon is still not prepared to get a technician here on time. In fact, after being on the line for two hours, one person told me "it is first come, first served so maybe if you called earlier!" I can't even imagine how a company like this -- unless they have a monopoly which in some places they seem to do -- can survive. How sad it is that American companies have sunk to such a ridiculous level of incompetence.

I did not have overage or any oddities with my data plan until November 2013. I was able to later correlate the data increase to the iOS 7 upgrade. In October 2013, I changed one of the iPhones to a flip phone and then subsequently disconnected the 2nd line so now required a lower data plan. I started with 2 G which wasn't quite enough so I moved to 4G. It was in November that I felt my usage was higher than normal but I elected to just keep an eye on it. I had no changes to my lifestyle that would require more data usage. I am at work 8 hours a day Monday - Friday where I have a solid Wi-Fi Connection and then generally am home after that where I also have Wi-Fi.

There were times that my data plan showed cellular usage when I know I was at home or work and connected to Wi-Fi. After my usage spiked to 6.282 G for the December-January Bill Cycle, I decided to call Verizon Tech Support to open a case for investigation. I made my first call to Verizon tech Support on January 22, 2014 and spoke with a very nice lady named Lynn when I opened ticket # **. I explained the issue EXACTLY as it is documented above and was promised a call back after the investigation was complete no later than the following Tuesday (2/4/14). I never received a call back so I called Tech Support again on January 30, 2014.

When I called back, I spoke with a representative named Ronnie who informed me that my ticket had been closed because there was no billing error to investigate. I am unsure how I could have been any clearer than the information I provided above. I then opened another case #** and explained the same exact story AGAIN. I was promised a call back by February 4, 2014. I never heard back so I called to follow up on the case. I was told that the case had been closed and that the majority of my usage occurred between January 24th, 2014 and January 26th 2014 when I used my phone as a hotspot. The most infuriating part of that call was that I was not even asked if I had ever used my phone as a Hot Spot which I did not. The case was closed based on an assumption and my issue has still not been addressed.

All of the times I have spoken with Tech Support, it has been suggested that I turn off my cellular data when on Wi-Fi. While I appreciate the suggestion, it is not something I want to remember to have to turn off and on when I am on and off Wi-Fi. It's an inconvenience and if the phone worked as it should I wouldn't have to turn the cellular on and off. I never had to do this prior to upgrading to iOS7. As a side note, on January 25, 2014 I took my phone to the Apple Store after reading multiple forum posts on Apple.com and Verizon.com about frustrated customers experiencing the same issue with no answers or assistance from Verizon. The representative at the Apple store told me that the issue was common and that the customers have been backing up their iPhones, erasing the phone and then restoring from the backup. He said that this has solved the data overage as far as he knew.

The next day, I did exactly what the Apple store rep said and lo and behold, NO MORE DATA OVERAGE! I reached out to Verizon 4 times regarding this issue and was beyond frustrated and wasn't sure what other recourse I had to get my data overage charges refunded. The charges were fairly minimal in the scheme of things but it's the principal that my circumstances were assumed when I did ABSOLUTELY nothing out of the ordinary. I ended up still getting nowhere with my requests so I decided to file a complaint with the Better Business Bureau # **. Lo and behold, I was contacted within a week and my issue was resolved with a Verizon rep named Liz ** who issued an $80 credit to my account.

On April 7th, I called Verizon to activate a 2nd line on my account. At the time, I activated a flip phone just to get the number up and running. On April 9th, I went to the Verizon store to change that phone into an iPhone 5c. By the end of that week, I received a text that I was at 50% of my data usage and the new phone had only been active for 3 days. This second phone is being used by the same person that used it on ** and the historical usage may be verified on my account from Feb 2013 - Oct 2013 and prior to that under our parents at **. You will see that neither phone has EVER had excessive usage. The phones TOGETHER have historically remained under 4G of usage.

I immediately recognized the issue and called Verizon (now the 6th time I have spoken to someone about this issue), changed to the 6G plan and asked for a credit based on my previous experience. That weekend, I backed up, erased and restored the phone hoping it would resolve the issue. I watched the data usage and it kept going up. I didn't even have the time or energy to contact Verizon again given my last experience with tech support. The experience is especially infuriating because I work in tech support for a living and know what good support consists of. I emailed Liz ** but after a few days when I didn't receive a response, I called her. By that time, I had done another backup and restore but it still did not resolve the issue. She said I should take the phone to the Verizon store and have it replaced since I was still within by 14 days guarantee.

I brought the phone to the 1633 6th Ave Seattle, WA 98101 Verizon store on April 23rd. After waiting about 30 minutes, I spoke with a rep who I told about my entire previous experience. Quite frankly, he didn't seem to care and suggested I turn off my cellular when on Wi-Fi and that an email might be stuck in the outbox. I had already explained that I didn't want to turn off my cellular when on Wi-Fi so he obviously wasn't listening. He then said one second and went in the back. He came back out and handed me the phone saying his manager said that he couldn't exchange it. I had already explained that I was in there because I was instructed to come in by the Verizon corporate rep, Liz **. He shrugged and asked if I wanted to talk to his manager to which I said yes.

Caleb the store assistant manager then came out and started to tell me the cellular menu on my phone showed high usage. I then told him the above story which will make the 8th time I've told the story. I explained that I wasn't there because I wanted to be but because I was told to come in by the corporate rep. He then offered to check my account and said there weren't notes from her so that he could not exchange the phone because it wasn't defective. He went on to show me the high usage documented in the cellular menu and I AGAIN told him the entire story from above. Ultimately, he ended up being nice but I really got nowhere. He suggested that I make the switch to Android because Apple products were going downhill and proceeded to tell me all about the Verizon Edge plan which still doesn't solve my issue.

A few days later, I was able to get a hold of Liz and explained that the store manager refused to exchange my phone. She sighed heavily and explained that she didn't understand why. I told her that he said there were no notes in the account. I guess the 2 divisions use different systems? Frankly I don't care. Liz said she would escalate the issue and suggested that I take my phone to the Apple store. Again I am unsure this is a specific phone issue and ultimately I don't have the time or the inclination to make a fruitless trip to the Apple store. To talk to a rep at the Apple store, I need to make an appt. and again I might or might not be able to exchange my phone.

I tried for a few days to get a hold of Liz and her voicemail is full. I tried to email and got no response. It has been over a week since I spoke to someone about this rapidly escalating issue. My bill has now been released and the data overages are $100. Still unable to reach Liz, I called Verizon and asked for a manger. I spoke at length with Victoria ** explaining the issue AGAIN (10th time) and she committed to calling my partner around 10am PST to further troubleshoot with her phone. My partner never heard from Victoria or anyone. I emailed Victoria and called customer service and never got anywhere.

I sent Verizon a message on their Facebook because I thought that might be a good forum. Again I was contacted by someone rather sympathetic who PROMISED to look into my issue. When I sent the above information to them, I got a canned response back that said: "Yasmin, thank you for the update. In reviewing your account, there are a number of issues to cover. First, is your 1192 line still experiencing problems? I don't see the behavior that you described since the beginning of your current billing cycle on April 29. I looked at the line itself and noticed that peak episodes of data usage tended to occur on weekends and evenings. The two highest connections were 467MB on 04/18/2014 7:25:53 PM and 432MB on 04/09/2014 9:22:20 PM. Those two events consumed nearly 1GB of data and we need to discuss what was happening and to confirm the phone's settings.

"I am presuming that Wi-Fi was to have been active then, but we will still need to confirm it. We have made attempts to reach Karola to troubleshoot the device but have not been able to make contact. Please have Karola contact us by dialing *611 when convenient if the problem persists. Regarding the bill itself, When you switched to the 6GB plan in anticipation of overage, the change was not able to be backdated to the beginning of your billing cycle. This is not unusual when a new device is activated. The impact of this limitation is that you would not have access to the full 6GB of data, only 3.87GB to be precise. This resulted in 5.5GB of overage charges totaling $90. I am willing to adjust your bill to reflect the full 6GB and issue a $30 credit. Let me know what you decide." - Ron

Please note that no one ever reached out, the phone never rang. So this again is failure to follow through. The issue occurred again last night 5/4 while we were home on Wi-Fi and not really even using the phone. 3.75 of data in a few hours. Per an article I found online, in order to use 2G of data a phone needs to do one of the following which is why I know it's a phone issue: 86 million emails without attachments or 4 million with attachments; 82 hours of streaming music; post 5,200 photos to a social media site; 17-hours of a standard video stream; 7-hours of streaming HD video; download around 500 songs or apps.

I need this issue resolved as soon as possible. At this point, the only acceptable options will be to restore our unlimited data plan which was revoked last year, give us high data limit at the lower cost or let us out of the contract with no early termination fees. The data overage issue is extremely prevalent on the Verizon forums and also on the Apple forums. The fact that the phone might or might not be functioning as expected should not be a headache I, as the customer, has to deal with. Verizon keeps passing the buck and meanwhile customers are not being helped.

I need an acceptable solution immediately. My family has been customers of Verizon for a long time and we would like to maintain our accounts, but if this is not resolved in a timely and acceptable manner, I will be forced to take my business elsewhere and encourage my family to do the same. We have 5 lines between us. I look forward to hearing for a Verizon staff member that can properly address my issue and find a solution. Thank you.

**Update - After filing a complaint with the Attorney General, I was contacted by someone at Verizon Corporate named Monica **. The communication began approximately May 15, 2014. We spoke by phone and I went over all of the details listed above. She apologized which is standard and offered to look into the situation. On May 16, I was told that I would be contacted by a member of tech support to troubleshoot. It was a few days before we were able to connect but he was very nice. All of the suggestions he had to stop the Data Bleed were already in place. We went through settings on the phone and everything was set as suggested.

From there, I followed up and did not hear back until May 21 when a credit of $180.00 was issues to my account. $90 was for data overage and another $90 was for headache/inconvenience. I was told that they wanted some time to deep dive the issue and research my issue. I asked for another update on June 3 and was told that I would receive an update within another week. On June 11th, I received an email from Monica ** asking me to give her a call. After all of that rigmarole and nonsense, the end of the story is that we should turn off cellular data while on Wi-Fi. Well that's where we started when I first reported this issue and I do not find that to be an acceptable solution after 2 MONTHS of being engaged with corporate and deep diving. Especially since this issue did not occur prior to upgrading to iOS 7.

In my call on June 11th, I was also informed that no further credits would be issued for future bills and that this matter is considered closed. I explained to Monica that I had been a customer for 14 years and this was a complete disservice to a longtime customer. I also explained that since no further troubleshooting was going to be done, I wanted to return the iPhone 5c that started this issue and return my secondary line to the original iPhone 4S. She agreed that I would be able to return the phone and nullify the contract. She also stated that I would be issued additional credits for the data overages on the present bill.

She committed to allowing me to return the phone and said that I should receive a FedEx envelope to send it back in the next few days. As of 6/18, I had not received anything in the mail or seen any credits issued. I sent an email to Monica **. Monica sent me a follow-up email to ask me to call her. I had a very busy day and since she is on the east coast, I was not able to make time to speak with her so I asked that she email me her response. She sent me the following email:

"Mrs. **, Everything promised is completed. There was a $165.00 credit applied to your account. This is for overages on your 5-28-2014 invoice. I took the liberty to suppressed your account from collections; to ensure that you do not incur late fees or collections calls should you not remit your payment by the due date of June 23, 2014. There is an outstanding balance in the amount of $193.32. In terms of your request to cancel service with no Early Termination Fee. That request is denied. We certainly value your loyalty, and would like you to remain a customer, however; if you terminate service prior to the end of your contract, you will be assessed penalties in the amount of $490.00.It was my intent to discuss your request personally. I will be providing a response to the various agencies you contacted with my findings and the resolution that was provided. I am in the office and would be more than happy to discuss this matter or any additional concerns."

At this time, she has gone back on her word and continues to hold me to a contract. As of this moment, she said she will allow me to return the phone but the contract stands. This makes no sense. The reason customer enter into a contract is to get a discount on a phone. If I no longer have that phone, I should not be held to a contract. I really want to file a class action case at this point because the forums show this to be an ongoing nuisance with several customers. This is especially an issue because Verizon is not willing to stand behind the devices they sell. If you have any recommendations on the next best steps, I would appreciate the feedback.