Verizon Wireless Reviews

Both garbage service and customer support. If you have any problem, expect to spend no less than an hour on the phone talking to complete mindless idiots who would qualify to rake leaves and I'm guessing are in some third world country so Verizon can pay them 25 cents an hour. And you will be transferred to at least 2 other mindless idiots who will ask you all the same questions over again so they can also do nothing for you. Then you can get a service order and have someone waste more of your time and come to your house and tell you, "Dear, your phone line is broke. Me cave man me can't fix. Me tell supervisor." Then, you will see your ticket close like magic but your problem remains. You will get no calls, no emails, and no texts. You call back up and start it all over again. I have been doing this for about 10 years. If I can give everyone a suggestion, it would be DO NOT GET INTERNET OR PHONES WITH VERIZON. You will be better off with two cups and a string!!!!!

We have been Verizon customers for 15 years. On Black Friday I went into the Menifee, CA store. I got a black Droid Turbo on the Edge plan (2.5 hours of my life wasted). It worked until Saturday night then it stopped working. I received 0 service on both the bluetooth and phone. I chatted with a Verizon rep online on Sunday. They concluded that my phone was DOA and that I needed to take my phone in for a free return or exchange. On Monday, I took the phone in to get replaced. They only had the red Droid Turbos in stock. I didn't want that. They said I would have to pay a $35 restocking fee. I told them I am not paying a restocking fee on a DOA phone, that their customer service rep told me was DOA.

I have had inaccurate charges put on my account for the past year. I have called over 50 times to resolve billing issues only to be continually lied to. After spending a week of my life on the phone with customer support, finally the lady "Jackie" says she sees the problem and credits my account. Then I get a new bill for over $1000 dollars demanding payment or they will turn me off. The charges on that bill are not accurate and I take the bill to the manager in my local Verizon store and he assures me the charges are a mistake. I must call in to resolve. The lady I speak to "Brook" tells me because my phone had been turned off when Verizon had made a mistake on my bill, I would now be charged a double bill for the reconnection. This is ridiculous! Their mistake, I should never have been turned off in the first place! I am so fed up with the hundreds of lies I have been told. I have spent hour and hours on the phone being told different things each time, I usually end up in tears for all the abuse and lies.

In July 2014 I changed service for my internet cable and landline to Verizon FIOS. They promised a 300.00 prepaid gift card and a tablet for changing. It is now November, dozens of call later and still no gifts. Verizon uses a third party to distribute the coupons for the tablets. When you call, all they say is we sent it out yesterday, tell me they are sending it again, be there in 48 to 72 hours. The gift card they won't send because according to their manager I got such a good deal I didn't deserve it. He did promise to review the sales tape and contact me. No contact in two months, always unavailable when I call customer service. For such a large company, Verizon has little respect for its customers and its promises.

I tried to pay the past due amount on my Verizon bill online and mistakenly paid the entire amount due (over $400). I immediately contacted Verizon's financial department and was told they can't refund my money or cancel the payment and allow me to make a new payment of the past due amount. They said they couldn't give me the refund because I used a debit card (what???). They said they could put a search on it and it would take weeks to get my money back, if then. I have been a Verizon customer for years but with such crooked dealings as this, I'm looking elsewhere.

I was not allowed to access my voicemail messages until I agreed to allow Verizon to download a "free" visual voicemail program. I agreed and when it was done loading, I was informed that I was signed up for a free 30 day trial of the voicemail and after that I would be charged. I had to call Verizon to cancel. I thought I would get my previous voicemail back, but I did not. Now before I can listen to new voice mail messages, I have to listen to a computer voice telling me how many new and saved messages I have as well as the stats for the voicemail message including telling me the phone number, time of message and duration of the message. Like I want all the info before I decide if I want to hear the message.

On Tuesday, November 25, 2014, I searched the Verizon website on how to cancel cellular services that I have had with Verizon for over 8 years. I discovered that I was overpaying my bill for a few years and was going to go to Sprint on Black Friday to switch services on my three lines, one of which were. I was directed to a Verizon help site that directed me to call the number if I were considering switching my bill. I discussed with her that I wanted to provide my husband with a smartphone for Christmas and my phone was keeping charge for only two hours at a time. After speaking telephonically with a representative from Nashville, I was informed that she could offer me the following deal: $124.99 Unlimited text and talk, 10 GB of data included with this offer, a bonus 2 GB of data.

I purchase a wireless device from Verizon. The first week, the device did not work so I returned the device to the store. I was given a new device by the same associate who sold me the first device named Shawanda. I returned home and the second device still did not work so instead I opt to call Verizon Wireless Customer Service Line where after being on the phone for 1hr and a half with an agent named Lisa, she explained that the device was reported stolen. In total shock, she asked me to return the device again and ask for a refund. Shawanda would not return my money but said she would order another device. By week three I return to the store for the new order device to discover Shawanda had been fired and was told nothing could be done! Now I have a bill for 220 dollars and a device that is reported stolen. I want to take Verizon to court and have them correct whatever they are reporting which is affecting my credit score. I'm pissed!

I signed up at the Verizon retail store in Marysville, CA. The manager checked everything in the computer and told me service for me and my wife would be $130 per month. That sounded fine. Paid $200 for sales tax and activation fee. Used all the data in one week because of presets on the phone from Verizon. Got my first bill, $174. Went back to the store, talked to the manager, he said he would take care of it. Three visits and seven phone calls later, no action. Promised to call me back seven times, never called. It's unbelievable to me that the manager of a retail store doesn't know how much to charge a customer for the services his company provides and doesn't know how to fix a problem when it occurs. It's unacceptable that a manager of a retail store would promise seven times to return a phone call and not do it even once. I like my new phone and the cell service is good, but what a terrible company for customer service. Be warned!

I've been with Verizon since the beginning of time. Basically I ask how much can I pay you to be a customer? Lol SO being as faithful as I've been, you'd assume they'd be accommodating. Nope. They lied. I have a hotspot & decided to buy a 3rd phone & 2 tablets. Not even 4hrs after starting the tablets up, I am over the 3gb! While using hotspot! I called & she told me it's because they prorated it? Um what? I have a hotspot so they don't use their own data but they won't listen to reason. I guess I will take my new equipment & my other plans to another carrier. They'll buy out the 3 new devices contracts, Verizon... You blew it bad.

My initial contact to Verizon was to the Smyrna location with questions on upgrades & changing our current family plan from my Mother's to my name. I waited almost 1/2 hour on hold and then received completely incorrect information from the service representative. After a 2nd attempt, another representative provided me with correct info & the number for "Assumption of Liability" (888-832-4540) to contact as a first step in the process. After a 3rd wait on hold… we went through the entire process, including RUNNING MY CREDIT, before informing me that they would be unable to switch our plan at this time due to where we were at in the contract. This information was NEVER mentioned prior to my credit being checked by ANY of the (3) representatives I spent almost 2 hours on the phone with! Not one representative all night had provided me with complete and accurate information for a very simple process.

When I purchased the iPhone6s in early September, I was told by your representative that we would receive all the information to trade-in the phone when my new iPhone arrived. When the iPhone arrived in mid October, the only envelope in the packaging was for the donation program. I had to call Verizon to get them to send me the necessary label for trade in. Again, no mention of registering the phone.

I traveled to the UK in October 2014. I purchased a global service plan prior to my departure. Upon arrival, I realized it wasn't working. The catch-22 of course was that I could not call Verizon global services to complain. Halfway through the trip, I used a friend's iPhone. I still do not understand precisely what the problem was however I handed over $20 more in order to have service. I returned home to learn that I had been charged roughly $800 for data use. The global plan apparently only applied to phone calls and texts and not data. As an example of how outrageous the bill was, I was able to ascertain that from October 26th to October 28th, I was charged $558. Ten hours of those two days were spent on an airplane with my phone turned off. The Verizon rep with whom I spoke yesterday was almost useless. He reduced the $558 by 25% and suggested I use a prepaid phone card in the future. What a bunch of crooks!. I plan to put the word out as much as possible.

Well seeing as it took me a solid 14 minutes to even connect to this site! I want to let anyone that is thinking of starting a service with Verizon TO HIGHLY RETHINK THEIR DECISION! This "INTERNET" NEVER works! They constantly change your bill every month with random charges. One month I pay 24.00. Next 49. Next 56. They then turn off my service (just because? i guess) Turn it back on and say I owe $225.00 HAHA! THIS COMPANY IS A JOKE! And DO NOT EXPECT to get a hold of customer service because "The volume of customers" is always excessive, due to the terrible services they "provide"!! My speed is .25 mbps for Download and .10 mbps for Upload. I can barely connect to my school email TERRIBLE! I thought TIME WARNER was the worst, but VERIZON takes #1 for the WORST COMPANY/"INTERNET" service. They make TIME WARNER seem HEAVEN SENT!! *Pay the extra money for a different provider! Do not make the same mistake, the rest of us did! The 40 dollars you spend will get you nowhere with this company.

I saw on 60 Minutes where the CEO of Enzyte was convicted of numerous charges for this exact same activity Verizon is actively getting away with. This is the short version of a very long story. Bottom line - I switched from Verizon after fighting with them over a data plan I never agreed to (I continued paying because the charges were making my monthly payments late). After switching carriers I am no longer able to log into my account or contact Verizon yet they still continue to charge me. They also harass me with automated phone calls. Since my number is no longer a Verizon number the online bill is no longer accessible and you'll notice you are required to input your phone number in the beginning of any call with Verizon. Mine is no longer recognized therefore the only option you get is to access the "collections" agents. They are calling it Finance but these people are hardcore and will only allow you to pay your bill. They claim to have no knowledge of the charges, only the balance...

I signed up with Verizon's Global Access/Data plan. The plan was to provide 100 MB for $25, renewable every time I exceeded the 100 MB limit. However, when I returned home, Verizon charged me for BOTH the global MB uses as well as additional roaming fees. First, it took 5 phone calls to try to get it set up correctly... each time I called in to check to make sure it was done correctly, the customer service rep said that the previous rep made a mistake. Second, it has taken 3 phone calls to try to get the bill corrected, plus letters to the Verizon president and to the regional president to address the problem... but the problem continues without repair. IMHO it should have taken only one phone call to set it up. That phone call would have prevented the need for subsequent calls and letters, AND it would have been done correctly from the beginning. We have a local water department that can do that. Perhaps I'm expecting too much from Verizon.

About 9 months ago I moved my service from ATT to Verizon. Within one month our data usage went over. We had consistently used less than 9Gb data a month with ATT. I double checked my data records with them. Within the first month of Verizon we were up to 14Gb. We did not change any habits or buy new equipment. We did upgrade our iPhones to 5s and had to switch from ATT wifi to Verizon Mifi tower. Imagine my surprise after meticulously combing through hundreds of data pings that I am being charged for data from our Wifi tower when not even at home! We have no devices that can be draining data at home. I take my laptop to work. My husband and I both take our phones. So what else is there? A magic fairy stealing data?

Never mind. We decided to go to another carrier. You’re very kind, but Verizon has lost its edge, the thing that had me a loyal customer for over 10 years... Your customer service has now mirrored Sprint. Which if you know anything about the service and headache that people have to deal with it would make you very disappointed that Verizon has sunk to their level. Price, service, and ease of use is no longer a feature that your company can claim.

Billing on my cellphone has become a monthly nightmare. I rarely use my cell phone. I keep it for safety. I called Verizon and said I wanted to investigate a cheaper plan. On the phone the Rep. told me about messaging that was 10 cents a message. Good deal, I thought, so I bought it. The next month my bill was more. I called and was told that the plan I signed up for was not 10 cents a message but $1.00 a message. Lie #1. So I called again and told the Rep that I didn't want that plan anymore and when can I get rid of the phone. She said my contract ran until June but if I would sign up for 4 more months, I could get free messaging from now on. Lie #2. I am still being charged for messages at the single message rate of $1.00 per message even though she said she would cancel that plan.

A Samsung S5 had a warranty issue. Son's phone and he is away at college. He is a manager on account and arranged to have a replacement phone sent in his name to his dorm. Phone was sent with NO confirmation and tracking information. Arrived in the mother's name (account holder) so dorm did not know who the person was. Phone was returned to Verizon.

I unfortunately decided to upgrade my line and give up my unlimited data plan. I had not upgraded my line in five years, just bought phones from another source. So the phone I decided to get was the HTC m8 and after three weeks of having it I getting numerous over the data limit notifications from Verizon. Well figured out it was a setting in the pre-installed Verizon back up that backed up my info every hour over the network. I never set Verizon to back up anything of mine, I use Google, and it was sucking up all the now 3gb I had. Well few phone calls to Verizon and basically they wouldn't do much, said they would credit me and that had never showed on my bills. Btw, I used Wi-Fi at home and work which is where I was most of the time so I had thought the data overage must have been a joke. Verizon and the data they offer is ridiculous, they are very stingy with it. Representatives extremely Unhelpful, and it was the phone setting that caused the big headache..... Big mistake.

When I went to a Verizon Store to upgrade my phone I was offered a free tablet. I asked what the monthly fee would be and was told nothing. I knew this didn't sound right so I asked how this could be free and was told that they make money when people watch movies on it. I was also told it was refurbished so that was another reason they were giving them free. When I received my next bill I had another phone number added to my bill and a monthly fee charge. I was never told they were adding another phone number for this device. I have wireless service in my home and my iPad didn't require any monthly fee so I was shocked. I told them to disconnect it and they charged me $170 fee to do disconnect.

I went to my Verizon to pay my bill. I paid with a debit card and the system did not give me a confirmation number. I thought the system was down so I did it by check, it went through. I went back and check my account, they had taken the money out. I call Verizon, they said they had not received the money. I call my bank, did a fraud report. My bank credit me for the transaction. I look up, they charge my account twice for money. Oh I did transaction with them for 120.00 twice. They said they never receive the money. I sent proof that one for check had been paid and did fraud alert on the credit. They said was on my bank part. I went to the bank manager, she talk to Verizon customer service manager.

I am an existing customer with this company for 10 years. Offered and quoted plan and new phone to replace phone with ongoing issues documented even within first 14-day trial period back in January of 2014. Account has been noted numerous times for issues with handset/phone. I had to reactivated old phone twice within 14-day trial. Once using the phone for a few consecutive days I knew I did not want it. I was told that it was the 14th day and therefore too late. I went to apple store and received replacement phone. Same issues continued.

After waiting 45 minutes the consultant approached me and I told him I wanted to upgrade to a white iPhone 6. After a total of two hours we began completing the transaction. I paid and he began to open the iPhone box and started syncing my old with my new. I noticed it was the white/pink iPhone 6 so I asked him if they had any white/silver ones to which he responded that if I wanted to switch I'd have to pay a $35 restocking fee because HE already removed the plastic. Overall, the store looked very nice and professional; however, the employees were not. They were nice enough, but they joked amongst one another, clearly not helping the folks who have been waiting for so long, even picking on either another customer or co-worker, I thought it too rude to look, away from their earshot. I was very disappointed when I left the store. Not only had I wasted two hours, but now I'm stuck with a phone color that I did not ask for and do not like for two years until I can afford a new one. I didn't even get a receipt for my purchase, so I'm not able to fill in an order number or give receipt information to verify my transaction. Highly upset.

Make sure before you sign the contract you ask 100 times about the fees and other charges, this company is full of crap and ** and they add every month some extra fee to your balance. If you don't call them, they got you... I like the coverage, but not anything else. In one word ** company, this is my opinion.

I've been a customer for over 8 years with 9 family members with a service with Verizon. I ordered the new iphone 6+ and waited until Oct 18th to receive it. When I opened the phone, it had a hairline crack. I called in and Verizon rep. said go into the apple store to get a replacement. I went to Apple, they said it was ordered through Verizon so you have to order with them. Verizon gave me the wrong info.

To all that read what’s going on on Verizon Wireless. Last month they had a Special and I went for it. Not knowing if I would continue it. I downgraded on my next billing date. Then I would upgrade if need like I have done in the Past. Now these are the Text I got from Verizon. And they changed the Promo after my first text I got from them. As a Paying Customer I would think they would of told me they were discontinuing the promo soon. But I NEVER got that text or were told. I have called to ask them to adjust and they turned me down Twice. I think they forgot I've been a Great Customer for the LAST 15 YEARS. Take a look and let’s see if Verizon Really CARES. I think they should Honor the 11-2-14 Price they quoted. It’s amazing they only promoted only during the Iphone 6 and the NOTE 4 dates. Now they’re changing their minds after 30 day promo. VERY SAD!!!

I have been with Verizon for 5 years, three phones and a tablet. They are dishonest and their charges are outrageous. I have had multiple issues with them. I am going to get rid of the cell phones and go back to landline. If I want to talk to someone it will be the old fashioned way, landline. Verizon is over-charging everyone and brag about their year end financial gains. I have a Pantech outbreak that has such a small memory that it started malfunctioning within the first year. The Verizon tech told me that it just didn't have enough memory. So multiple phone issues, never have service. Verizon is not a good company at all for keeping their customers happy.

I have been with Verizon Wireless before when it was Bell Atlantic Mobile. At one point in the early 2000's, I was impressed with the cell quality so I switched from AT&T Wireless. I had two basic phones under family plan, and even with Employee Discount, I was paying over $100 a month; which I could bear. However, I've been getting lots of complaints that my call quality was bad...consistently. I did not want to "upgrade" to smart phone as that's what my PC and Tablets are for. I then found out from my coworker about Republic Wireless and ported my number, then my wife's. It was in the middle of billing cycle and even with the number fully ported over and those lines not used, I was told that they won't credit me for not using the service as the billing occurs "in advance". I then went on further to tell them that I am a Verizon Employee but they clearly sounded indifferent.

After having a live chat with a Verizon salesman (and printing out what he said) I went into the Verizon store in Warner Robins Ga. Just like I had laid it out for the live chat guy, I laid it out for Verizon salesman. I told him the phone I wanted, I wanted the single line plan $60 for 2 yrs, and I wanted to know if I would get the employee discount. He said yes, just bring in my pay stub and he made a note that I would bring it in. And two days later, I did. He was not working, so a lady copied the pay stub, sold me a screen protector, and I added insurance. She said the discount on the screen protector would take effect that day, but the plan discount would take 1 or 2 billing cycles. Hmmm. Fishy. My discount status was verified quickly. I contacted a Rep. through the website and they said I would not get it. Funny how the salesmen say you will get it and the customer service rep. will tell you no.

Hello. I had purchase a Verizon pay as you go regular phone, which I was told worked better than my ATT phone in upstate N.Y areas. I managed to run up a credit of about 250.00 as I was only using the phone in the summer months. I decided to buy a Verizon smart phone to try and burn up my surplus, which worked O.K up to November of 2014. According to Verizon I had 96.00 left in my account, but they refused to automatically use this for monthly Payment, and I hadn't used this phone in about 2 months. They closed my account and kept the 96.00, refused to let me use it to pay. I was thinking of switching all my home Phones and TV to Fios. No way now. Rude and terrible customer Service.

I traded two iPhone 4S 16 GB phones to Verizon as part of their recycling program when I bought two new iPhone 6 128 GB phones. The initial online appraisal was $200 for each phone. They were both in perfect working order with not a mark on either one. I followed all the directions provided for preparing them for trade in. Today, I received two e-mails saying each phone was given a final appraisal of $76 because the SIM card trays on both phones were broken. They say they have photos of this, but they cannot send them to me.

My reception near my home near lake Livingston, Texas has been getting worse over the past couple of years. I receive voice messages without my phone ringing, zero service inside my shop, and choppy signal when I do make connection. This is an area where 100's live and around Lake Livingston, 1000's of residents have homes. I contacted the Verizon Wireless Executive Office, and the following was their exact response via email: "Thank you for contacting our Executive Office with your recent complaint. After reviewing the physical location you have provided (address removed), unfortunately Verizon Wireless is unable to boost the signal in that area due to its large concentration of water. In order to receive stronger signal you will have to be further inland." Really? Their suggestion for me to improve my reception is to move! Wow!...and this from the "Executive Office". Amazing customer service.

I called yesterday to set up a Verizon wireless Internet and Direct TV bundle. The Direct TV installation was scheduled for this coming Monday, but the Verizon portion of my order was scheduled for 12/26 - more than a month later. Since I made the order through the bundles department, I was told I could call Verizon directly to get an earlier installation date. I tried calling this morning at 8:45 am and was told I'd be put on a brief hold while they looked into getting me an earlier date. 30 minutes later, they come back on the phone and tell me they will call me back within 10-15 minutes with my new installation date so I don't have to keep waiting on hold. 2 hours later, after no call back, I call Verizon again. This time, I'm speaking to someone named "John." I explain my frustration and say that I just want to reschedule my date earlier and don't know why it's taking so long. I explain how long I was on hold.

My wife lost her phone. We contacted Verizon to report the loss. She was told to come in to the store in Camden, DE to file a claim. When we arrived, we were told "you can't do that here. Go home and file the claim online." We talked to the worker about options for a replacement phone. She sat and tried to contact Verizon from the store. She was put on hold for almost 20 minutes. We left with nothing accomplished. Today, we were sent an email that on 12/7/14, we will be billed for the suspended line. A claim was filed a week ago with no replacement phone sent to date. Her contract expires on Jan 7, 2015. We will be leaving Verizon as soon as her contract is up. Instead of paying the $130.00, they are demanding for about a month of her contract. Verizon will be losing a long time customer who paid his bill in full, on time.

I contacted Verizon numerous times throughout the year about poor service when I moved to a new area. They gave me a network extender. This week I could not use the internet, phone dialing, take incoming calls, dialing out, basic texting, and other basic cell phone features. That I called Verizon to complain, and find a resolution. This past week I spent over 5 hours on the phone with them for them just to say they don't care, to just pay for the service. Even though they will not provide me a new phone or offer me service in my area for my current phone they still insist I pay for the non working service or a termination fee. I have spoken to at least 4-6 representatives this week. This is unacceptable. I signed a 2 year contract thinking of course the phone would last this time. Yet it doesn't run that well and their service doesn't function for the area.

Verizon Wireless Store in Frisco TX - Avoid this store at all costs!! Been trying to get an iphone 6 for 2 months now. I've waited in their always long queue at this store for a total of 4 hours (3 visits). Initial visit - they put me on the list to get the phone 4 weeks after I purchased. Then a couple days before I was to finally get it - somehow it was cancelled in their system. No ownerships of their error - I had to start the order process all over again. Then the 2nd order (after waiting), I was finally sent a phone!!! But alas, it was the wrong model phone (the big one). So I had to bring it back in (wait in line again ... 90 minutes) and now have one on order for the 3rd time. None of these times were they the least bit apologetic for the horrible experience and bad service. Once I get this phone, I will never go to this store again. Overall, Verizon service has deteriorated to the lowest level ever in the 20 years I've had them for my internet provider and cable and the last 12 years for wireless. They need to improve their service or they will lose their long term customers.

Verizon never acknowledged by email they received my phone, and when calling the rebate center to inquire that they received it, kept jerking me around. Hanging up, passing my call along then hanging up, or waiting a long unnecessary length of time - I stopped. After a long time they sent me a $36 rebate, not my $200.00. I told them to send my $200, or send my iPhone back to me!!! So far they haven't answered! I will get satisfaction!! One way or the other.

My wife and daughter just got two new iPhones at Best Buy and they had a promo for a tablet. Unknown to both my wife and daughter, they also signed her up for an additional phone number. This was totally unnecessary and unwanted since we had just purchased a new iPhone. I just got the bill today and just got off the phone with Verizon. Since it is now 18 days since the purchase (past the 14-day period for cancellation), they said that there would be a $125.00 cancellation fee. I spoke to a supervisor to no resolution. I reminded them that I have had 4 phones on their very expensive service for 10 years but apparently there is no accounting for customer loyalty. I am so tired of hearing "I understand how you feel" and the rest of that canned rhetoric. I just asked to be released but no go.

My Jetpack wireless hotspot apparently was hacked and I was charged for up to 12GB of usage for my 5GB plan. A $50 plan became a $120 plan in less than two or three days. There was no warnings from Verizon that this could happen when I signed up. There were no warnings while this was happening when any computer can analyze something unusual, just as credit card companies do. I have set the settings to warn me when I reach 75% and 90% of my usage, yet I received no such warnings until it was at 99% and the very next day (about 5 hours) my usage was over 7 GB. And I didn't even know the unit was on... I think it was off.

I have been with Verizon for several years and several phone lines. I have received spotty coverage, poor customer service, bait and switch bill increases, contract extensions and now the wonderful rip off of edge. New customers get my same phone for $100. For my many years of loyally paying my ever increasing bill on time I get to pay upwards of $600 for my "upgrade". I was lucky enough to pay $290 and cancel my other line. I pray for the day my edge agreement buyout is a price I can pay without losing my house so that I can move on. I used to be an At&t customer, I got reliable coverage, reliable costs and a new phone free every year. I got sucked in by the allure of friends and family which was a disaster and inherited the worst customer service experience of my life. I'm serious. It causes me stress and mental anguish monthly. Buyer please beware. Read the fine print and go somewhere, anywhere else for your wireless service. There is a reason every online review for Verizon is one star. It's because you aren't allowed to give no stars.

I've read all the reviews and you all aren't lying!!! They get over on people all the time. Please stay away from the stores. They are ONLY concerned with the sale and commission, that is it! I feel sooooo sorry for people that get screwed off by the store and beyond. That free gb of data isn't good either. An employee said she never had any overages until she accepted that free promo. It is a ripoff!!!!!! Trust me I know personally! CSR for the call center and the people they hire don't care or know what they're talking bout. It is sad!

About 5 months ago I switched off to T-Mobile while they were taking care of early termination fees. After Verizon and T-Mobile rep spoke on the phone about switching my number to my new phone my account was closed and I no longer had access to my account. The T-Mobile rep made a mistake by telling us that the account at Verizon would be taken care of and 5 months down the road I get a call from a collection agency attempting to collect from a past due bill from Verizon. As soon as I received this information I explained to Verizon T-Mobile was supposed to take care of the payments and were aware of THEIR mistake. They were willing to take care of it. The only information I needed was my final Billing Statement.

I had paid my bill. Upon paying this bill, I would pay a little extra because they would say they don't have change. Then my next would come out it would say that same as the previous bill, not giving me credit for the over payment. I am supposed to be on this end program, and this program less two months I pay over $600.00 for two phones. This Verizon company is just ripping off the consumers.

I purchased a new phone, number, and plan with Lexa at Landrum, SC Verizon. I explained that my income was low and that I would need something not to exceed $50, okay, give or take a couple of dollars. She said she had the perfect plan for me with a phone that was basically free because they charge it and then take it back off each month. "Your goal of $50 is with this phone," she said. I received the bill after 6 days and it was $91.00. I took it in to Lexa and she reversed her statements to say she had not said any of those guarantees. She had also put in the kind of plan incorrectly and upon working with Verizon over the phone, they reduced it to $70+- per month. I said, "this is not what I bought. I want none of it." I wanted to pay my 7-day balance at the store and was not allowed to do so. Lying to customers to make a sale? I don't know. She got the box, the papers, the phone, the power cord, and said I was done and I'd have to deal with Verizon by phone or come back in if the next bill is wrong. I wasted 3 hours of my life because of lying?

For the past year, I have been perplexed at how my Verizon data usage has doubled while I've actually stopped going out of WiFi range most days. Even when my entire family is home and connected to WiFi, Verizon is claiming I'm using their data. They claim that it's because my iPhone just decides to skip off WiFi while I'm at home. I'm not buying that. I get a text saying that I've used 75% of my data and then by the end of the day, I'm over my data so I add another GB and the next day, I'm over again!!! It's not possible. I am 100% positive they are cheating me, and I wish I could leave their service, but I have over a year left on my contract. I am very unhappy with their business practices and lack of ethics.

A year ago I cancelled my service with Verizon. Even though I was repeatedly told that I will not get the bill and get the credit, my account was sent to Verizon collection Sep. It took me a year to sought out the issue. I would have given them zero star but that is not an option here. Also, each time you have to wait an hour to talk to a live person.

In September, I upgraded to the new iPhone 6 plus from Verizon Wireless for $349. I was told I would be reimbursed $200 for my iPhone 4s as long as it was in good condition and automatically get an extra gig of data from 2G to 3G. I did not receive my new iPhone until the end of October (which I knew) Verizon originally told me when I got the new phone there would be an envelope so I could return the old phone. After receiving my new phone, I went to my local Verizon store to ask why I wasn't getting the extra gig. It was then I found out the plan I have is not eligible for the extra gig and that I was supposed to have gone online to register my old phone before October 15. Now Verizon is refusing to honor the $200 trade-in value and says I can't get the extra gig of data. Despite numerous attempts through customer support and Twitter, I've had no success. It's hard to Believe Verizon is willing to lose a valuable customer over $100. But after reading all of the horror stories online, I'm no longer surprised. I'm debating whether I should switch to T-Mobile or AT&T. Any suggestions would be helpful.

I had insurance offered by Verizon from a third party vendor. I pay $10 per month for coverage on an I Phone 4. I dropped and broke the screen on my I Phone 4 and called the third party vendor for replacement. The vendor advised me that I would have to pay $169.00 to them and they would then replace the phone. I explained the phone is approximately three years old and not worth $50 if it was like new. The vendor said the replacement cost was still $169.00. I told the vendor to not do or send me anything and that I would stop the insurance as soon as we hung up the phone. They thanked me and said good bye. I am not sure why Verizon would be associated with such an underhanded vendor. In short, DO NOT PURCHASE VERIZON CELL PHONE INSURANCE!

I was so excited to purchase the new iPhone 6 through Verizon online. I placed my order and got confirmation that it would be delivered by the next day - and I even went ahead and paid $15 extra to get the phone delivered by 10:30 am. This purchase requires a signature, therefore, I took the day off since I had even paid extra to get it at a certain time. To my disappointment my order never came and when I proceeded to contact Verizon, they told me that my order was still being processed! Why did I pay extra to get it by a certain time? I requested a refund since I was not satisfied with simply getting my $15 refund! Verizon wireless needs to prioritize shipments that state overnight delivery - especially if the customer pays extra to get it by a certain time! If Verizon cannot guarantee shipments will be made by a certain time, I suggest them not providing that option.

I called to Verizon Wireless to disconnect two lines of my 4 lines from my account, also I was offered by customer service representative to switch on new plan (from 8G $90 to 8G$70). Verizon company never done any changes on my account, continue charging me for all this hundreds of dollars. Call them hundred times to get hold of supervisor to find out what is going on, never reach them, every time new customer service representatives telling me new charges, or new stories. Big crooks stay away from this company.

My two year phone service is up. I retired and no longer need the phone. I'm being jerked around by the people who work in the store & hung up on when I call 611. How do I get this phone shut off before I'm stuck paying another $80 bill for a device I no longer use?

Time to leave Verizon after over 10 years. Service is now very poor. Perhaps the company has grown too large and arrogant. I was told I was getting a credit for the hassle they put me through, but John in the "decision making" department did not approve the credit. Too bad for folks like John who do not understand that unhappy customers leave. Goodbye, Verizon! Eat cake. This long time customer is going to Sprint!

Sent my phone in to the device trade-in program which had been appraised at $200. Received a gift card for only $36. The phone I sent them was in perfect condition and was working fine and used on my account until the day I received my new phone in the mail. I have spent hours on the phone with Verizon this week trying to get someone to fix this situation and have pretty much been told that there is nothing anyone can do. I have been with this company for 12 years and never pay my bill late. I have two accounts with them with 8 cell phone lines and pay about $5000 a year to them and they are going to lose my business over $164. I will go to another carrier and let them buy out all of my lines.

I got an iphone 5S from Verizon on N. Courtenay in MI FL. Cannot get service in my home. They told me they would order me another phone after trying several things. Went in last week and the guy said OK it is ordered. He never ordered it. Spoke with tech support and was told THAT IS NOT A VERIZON STORE. The sign says Verizon but was told it was a cellular sales store. Sure sounds like misrepresentation to me. The real Verizon finally said they would replace phone. I had spent countless hours on the phone with them trying to get it fixed. Got the phone yesterday and found out they replaced it with a used phone. Sent it back. Stuck with new phone that will not work in my house and two year contract. Beware of this when you get a new phone. Had great service with ATT for 20 years but had to switch since ATT did not have service in another state and I felt I needed a phone for the time I was there. Should have done without a phone and stayed with ATT.

I also had a very tough time with Verizon Wireless customer service when I opened my bill and found a charge for $228.00. I dropped my husband's line from Verizon as he required a phone that would have a medical alert on it. I did so, the bill stated that we were on a contract until 2016. I never authorized a new contract, however Customer Service told me that when we upgraded (being told that the new mini droid would help our situation) the phone they automatically put us on a contract (we did not discover this until this month when I received my bill). We took the phone back and gave it to my daughter who also has a Verizon account. At no time were we told anything about this charge going to be on our bill.

Well I went to this over two week ago and something been wrong with everything. Almost the whole time I call to talk to someone and never was able to get through for over a week then I finally did and the first one I talked to didn't even know what I was talking about. Then I called again, took 3 or 4 days to get through again, then I was told it was my sim then I finally went to 3 Store just to get one. Then I finally found out what was wrong then for trouble call put 5$ of data and told me when I got a new phone to call back and you would post date my minutes since it was so hard just to get someone and for you to find out problem then I finally know, the last one I talked to said she didn't care that she will not even tie me data when I couldn't call out almost 3 weeks and only could text and use data on net. Now I have another phone and data ran out 5 minutes after getting my phone fixed it **!

My daughter left our contract and we replaced her number with my son's new number. When we got the $450 bill they told us there was a fee for my daughter taking the number and activating a new line. We were never told we couldn't just swap numbers evenly. After calling VZW they wouldn't budge and told us we are responsible for knowing what fees are incurred with early termination regardless if it was mentioned on the call or not. They were very unsympathetic or apologetic for this and said it was fine, that we will not renew our contract in the future. VZW have seen better days and is on its way out!

I just wanted to say I am sooooo happy I switched over to Verizon Wireless 2 months ago. I should've done it a lot sooner. Their service is exceptionally awesome and I would most definitely recommend them to everyone. I am a very, very happy and very, very satisfied customer and will always stay with them. They definitely have my 5 stars! #VeryHappyCustomer

Beyond fed up with lack of availability to reach anyone due to hold times, lack of full disclosure on terms and options resulting in overage charges, the lack of ANY negotiation to provide a reasonable modicum of compensation for service failures when traveling to places like Toronto, Canada and their weaseling out of taking any sense of responsibility to actually providing ANY customer satisfaction. Hours wasted on the phone, in the store for billing errors on their part and a refusal to release me from the contract even though there were service failures. Beyond frustrated, upset, and outraged at a company whose overwhelming drive is to charge at all costs and provide no satisfaction or even ethical compensation to a customer since 2008. Switching to Sprint or AT&T, who has been much better as a home and business services provider.

Last Spring someone fraudulently placed my cell phone number on a social media website. Over 7,000 text messages and voice mails came into my phone within 1-2 months. When this unusual activity started, I called Verizon and told them what happened and to shut my phone down (meaning stop the activity). They gave me another phone number and transferred all of the fraudulent activity to the new number. Verizon doesn't know what shut a phone down means. They send me a bill for $350+ dollars more than I have ever paid for this phone the bill and this bill is consistently and under $100.00 per month. I have been going back and forth with this company and their despicable customer service representatives to include their customer dispute process and employees. I finally said disconnect and I will pay the fee, but I will not pay for the fraud.

I order a phone online - I cancel the order the next day. I was told the order has been cancelled, my card will not be charged. I did not give them authorization to charge my card but they still went ahead and charge my card without my authorization. Now it's been more than a month - they still haven't returned my money back to me. Talk to a lady yesterday - she blamed everything on me because I already received a bill and I told her I received a bill. She told me I was supposed to turn off the line. I told her when I cancel the phone and I never activated the line, how my supposed to deactivate the line and she blame me for it and I told her to go through your notes and I got really mad at her while she went through the notes and listen to my story. She was nice to me but I told her, "you shouldn't be blaming people for something that you don't even have any idea of what's going on." Would not recommend Verizon to anyone, they're crooks.

I recently decided to upgrade my 16gb white iPhone 4s because of the promise Verizon made in offering me $200 for it. I answered all the evaluation questions truthfully and was promised the full amount. The phone was never out of a case or without a screen cover in the 2 years I had it. The phone was flawless. I followed all the steps required prior to sending it in to the company, in a very weak, flimsy envelope that they provided, and received no word from Verizon as to whether it reached its destination. After a week of phone tag, I was still not told as to whether or not the phone was received and given a link to a website to check my status. As of this morning, after having received my emailed gift card, I still cannot log into this website to see my status. The gift card I received was $36. For a flawless, perfect working condition phone that they quoted valued at $200. $36. What a scam.

I purchased a phone from Verizon with a 2 yr contract and the phone went bad within the first month, I went into the Verizon store and they handed me a flip phone till my phone was repaired... WHAT... The billing is also on a prepaid plan. They don't tell you this as you are signing. Well the contract is over and went to cancel service. They said I would be prorated and it would reflect on my last bill. Got my bill and it was for a full month of service and called Verizon and they said that because it used to be on a contract that it would not be prorated... WHAT... Don't be fooled be this corrupted co. I have now been on hold for 5 minutes while waiting to resolve this issue, now 10 minutes, still on hold, NOW 15 minutes. I talked with the supervisor and he said that they have no plan that prorates when you cancel service. This is one money hungry co.

A couple of years ago we where approached by Verizon Wireless Small Business Sales Reps that came to our office and persuaded us to switch over about 7 wireless lines from AT&T by telling us they would save our small business money on monthly bills. It sounded good and everyone knows they have a monopoly on the market with reference to signal strength so we took the bait. Upon nearing completion of the new account, they demanded a $400 deposit per line because we had decided to set it up in a newly formed entity. We are a family built and run Real Estate Development & Property Management Business since 1998, all of our corporate entities are interlocked in a corporate organizational chart not to mention the AT&T account was being transferred from our other entity that was around since 2001. None of this mattered and we had no choice because the wireless numbers had been already been ported by Verizon from AT&T so we coughed up the money and opened our new account.

I have been using a 4G hotspot now for 18 months. I know that downloading pc games, streaming movies, and watching videos will create a certain volume of data usage. I noticed this month without me streaming movies and watching videos that my supposed data allowance was quite high. It indicates only one device is accessing it, my personal computer. I called customer service because it showed 1.1 G for just one and one-half hours of web surfing. I was not watching videos, streaming music, or anything else other than web surfing. I call customer service and I am given only a $15 allowance for the 1.1 G. I asked what about the whole month with the rest of the peculiarities? I was switched to tech support, what a joke. The tech support guy tries to tell me that pop-up ads can create this high data. Only two very shorts ads popped up on two of the sites I was on. I asked him and stated that was nonsense. I stated it is funny I can watch one hour of straight videos to equal that. You are telling me that extremely two pop-up ads are going to generate the same amount of data usage. Anyway, I got nowhere with him. I am going to cancel my service.

I have spent hours on the phone with your customer support group this morning over the most trivial issue. I have been hung up on twice and then magically transferred to CenturyLink (who had much better service BTW) when your agents could not figure out how to help me. ALL I WANT TO DO IS APPLY MY $200 GIFT CARD (VERIZON GIFT CARD) to my account from the recycling program, YOU SENT TO ME for giving you my old iPhone! I need an email address for complaints or someway to get a hold of a manager or someone who will talk to me.

I was a customer with Verizon Wireless since the beginning of my cell phone usage, and before that my father was a customer before cell phones. You can look up my maiden name by searching for **. When my previous company took over my cell phone plan they were planning on taking it over to AT&T where they hosted every other employer's phone. I insured them that if they kept my phone with Verizon, they would eventually start moving everyone else over to Verizon.....and they did. SO not only had I been a customer for quite sometime and referred friends and family to you, I referred a small company, now a 500+ public company to you because I swore by your customer service and network.

I have contacted Verizon Wireless four times now for a credit for a phone returned in AUGUST! It is now November and I am told that my credit will be on my account on the 14th. Really? I have spent a lot of time and frustration talking to their representatives that all tell me the same thing. Let's see if it really happens now.

I'm in the process of getting away from Verizon. I had my phone shut off and they are telling me it has to be at the end of the billing cycle so they can keep charging me. My contract has been up for two years, but two other people that are on our family plan still have a year to go on their plan and are on fixed incomes and can not afford their plan to change in price. I have called Verizon to try to get a plan for them and have received several different stories on different plans they offer but when I try to set one of the plans up, I'm told it's no longer available. I have been lied to so many times when I called in and a customer service I informed them I was recording the conversation she told me I could not do that, she got her supervisor on the phone he told me again I could not record it and he hung up on me. When you are lied to so many times, what are you to do to show them that their customer service need to be held accountable for what they tell the Customers. I'm not going to give up. Someone at Verizon HAS TO CARE.

Every time I go into the Verizon Wireless store in Waldorf, MD I have a bad experience. It always seems as if the workers are inexperienced in common sense. Today I was checked in by a lady to purchase a Gear Fitness band. After looking around and not seeing any on display, waiting 20 minutes, and asking 2 individuals if they even had any in stock, I finally went back to the lady who checked us in to finally find out they didn't even carry any no more... I'm confused as to WHY she didn't take the time to check once she checked us in. That was ridiculous to me and I will never go to that store AGAIN.

This is about my 7 hour ordeal trying to find out why my wifi suddenly stopped working on my iPhone 4S. Some of those hours were spent online trying to troubleshoot myself and at least one hour was an online chat with Apple. I was told to do several resets and nothing worked. Finally ended up with technical services at Verizon wireless who again tested my phone and determined that the wifi was not working. I was told to update my iPhone software, which I did, and which did not solve the problem. Got transferred to another "technical" department which was not technical but was actually sales and they tried to sign me up for a Droid and 10gb of data. (I use less than 1gb). They sent me a contract which I was supposed to accept before they put in the order. I did not accept it as I read that I would be paying $599 in installments for the "free" Droid.

I have a Verizon account & Samsung S4 phone that I have been having issues with for approximately 4 months now (intermittent data and wifi connections). And, during this time have been calling tech support somewhat frequently to resolve the issue...performing the tasks as requested... to no avail. On October 16th the tech I spoke with told me that she would credit my account $30 just for all the issues I have been having and time spent with support, that I was eligible for an phone upgrade (the Samsung S5) because I had already been sent a replacement, Samsung S4 and that did not fix the issue and tech support and I had done all we could do to fix the phone with the stipulation that I follow through with her instructions of after hanging up from our call to restore my phone settings to default, uninstall the 3rd party apps, and uninstall and re-install the Facebook app. And she would follow up with me 2 days later to make sure the problem was resolved or complete the upgrade request.

When we first joined Verizon 8 years ago, we received excellent customer service from them. However, the last three years have been the worst ever. The service has steadily gone downhill, to the point that the "customer service representatives" (a term I am using loosely) are rude, unhelpful, and completely apathetic. I have been outright lied to, the store manager at our local store is by far the rudest employee I have encountered, and when I offered a suggestion about how I felt customers could be better served during the hour long wait times, I was told "this company has been around a long time and they know best." There is no accountability and every single department blames another department with the textbook responses about being sorry for my inconvenience. Don't be sorry, be better. Do something.

To add insult to injury, their "rebate" comes in the form of a "cash card" which you have to call a 800 # BUT you can't activate the card unless you participate in yet another scam servery.

I have had nothing but trouble with my LG smartphone, won't charge, won't hold a charge. Call Verizon, I'm told I'm not eligible for an upgrade until November and that there is no way to get a new battery because they are on "back order". Wait months to get a new battery. Finally get one and it still won't hold charge. So I wait until November to upgrade all the while fighting my old POS! When I order my new phone I'm told I was actually eligible for an upgrade in September!!!! Order my new phone no, it gets here and won't activate!!!! GGRRRR!!!! Angry does not even begin to cover what I am right now!! I can't even call to activate because I have to shut off my old phone first!!!! I am so very disappointed in Verizon I would never never never never recommend this company to ANYONE!!!! The consequences are that I am going to change companies and will never do business with Verizon ever again!!!

I ordered an iPhone as a Christmas gift almost 2 years ago today and tried to upgrade to another phone as another gift this year, and the upgrade date is not until August of next year. Their records show that I upgraded only just last year, when this was when we had the iPhone replaced due to the device malfunctioning. Verizon refuses to look into it at all, as I told them their records are wrong. This of course is not the first time I have had trouble with this service and I am so tired of dealing with a bad company.

I had NO service at all in my house and Verizon sent technicians to my house to verify that I live in a no coverage zone and they told me I can cancel at any time and not be liable for the termination fee. After switching over and paying my final bill they told me the $480 cancellation fee ($240 per line) will be credited in 24-48 hours. I called to make my final payment after 2 days and the automated system still added the $480 and I got transferred to a someone and paid the balance minus the $480 and she saw the notes and said It can take up to 72 hours and should not have any problems. 1 month went by and I get a bill for the $480. Now they are saying I had 30 days to cancel the service and do not want to waive the cancellation fee.

Sold expensive phone in what I thought was a Verizon store in rural town Mayodan NC. I was only offered expensive phones since my phone had been chewed up by my dog earlier and I told the representative that I needed a replacement phone now and that I knew that I would have to pay full price since I didn't have insurance on the phone. I told the store clerk that I didn't want an Apple phone and would like to buy same as what I had previously. The store clerk told me that all he had was this phone if I didn't want an Apple phone. He only had the Droid Maxx and price he quoted me was 599 and after I went to swipe my debit card the price had escalated to $720.56. The clerk stated that I couldn't sign a new contract and keep my old number. He knew that I worked for the Gov't and was desperate and he told me that extra costs were taxes and activation fee.

I switched From AT&T because my bill was ridiculously high. When I set up my service I was assured my bill would range $250 for 4 lines which hearing that I was sold. In reality my bill has been almost $400 dollars at times. I complain and was informed that my bill was actually $299, before taxes and fees. My phone bill is almost as expensive as my rent. I'm very disappointed and I feel like I've been conned.

When I left my previous phone company to come to Verizon I was told my bill was only going to be $40 a month, plus the insurance I choose to put on my plan. I chose the $10 insurance. I was told my first bill was going to be higher because of the activation fee, which was fine. Well today I got my bill, and it was not around the $50 that I was expecting, it is $97.66. I have been on the phone with Verizon and have been told there is a "hidden" fee that is $40. I went to two different stores and they told me that it was going to be the $40 a month plus my $10 for insurance. No one even mentioned the $40 fee.

We have had Verizon since 1988, before they were Verizon. My husband kept wanting to stay with them. I have been ready to leave. Each month the bill just kept growing. They refused to give my husband the discount due to him from because of where he works. Husband still wanted to stay. Then when our bill started being $280 a month, he finally said...let's go! We had 3 phones only 2 gigs of data. 1 overage in 2010. That's it. Before we left Verizon, they told me since my phone was out of contract and I should be getting a $15 per month credit each month that it stays this way. The rep said that he had taken care of it.

My boyfriend and I have been Verizon customers for a very long time and until a month ago were happy with the service. What occurred last month, has been a NIGHTMARE AND A COMPLETE RUNAROUND GIVEN BY VERIZON CUSTOMER SERVICE WHICH STINKS TO HIGH HEAVEN! What happened was my Iphone had gotten hacked and was shut off by Verizon. I am not the account manager on the Verizon account, my boyfriend is. He was not able to be reached when I called Verizon to have my phone fixed and turned back on. I was not able to have it fixed due to Verizon not being able to reach my boyfriend for confirmation that it was ok to fix it. The next day I wanted to pay the balance on the bill but because Verizon shut off my phone I was not able to access anything online so I had to call the customer service again... But since I was not the ACCOUNT MANAGER it was beyond difficult to get them to take my payment. What I couldn't understand was I was willing to PAY THEM MONEY and they were giving me such a run around that it was almost impossible.

My husband and I just returned from overseas and put in request for a new Verizon account porting our existing numbers from Google Voice. We put in the request on October 3, 2014. We were supposed to receive the new phones on Oct 24th with our numbers ported over and activated. The porting process is typically supposed to take 10 days (which we were not told earlier). Finally our new phones were received on Oct 23rd, supposedly with the correct numbers assigned. But our numbers were still showing up as Google Voice. When we activated our new phones, we were unable to receive any calls or texts. But we're able to make outgoing calls (since the number was also listed active with Verizon). But using the phone for just outgoing calls was completely useless. So we still used our old pre-paid phones (by having google voice forward calls to the prepaid phone).

I contacted Verizon prior to departing for Europe this August to add their international Global Data Plan at $25.00 for 100 MB of data. Upon receiving two bills - I found this error.

We have been a Verizon customer for 18 years and have been very satisfied. The contract renewal date for my phone is Dec 5. Phone at times gets so hot, can barely touch it, battery goes down to 1% just lying on table. Verizon will not me renew contract a little early and it is needed because of health issues due to multiple open heat surgeries. We have renewed before a month early and it was always approved because we have been good customers. What happened to customer service?

Because my salesperson didn't tell me to go online and start the return/rebate process on the deadline of 10/15, my trade in iPhone credit went from $200 to $23!!! I've made several calls to Verizon only to be told that there was nothing I could do. I can't return the new iPhone 6 because it's after the 14 day limit.

I've been with Verizon since 2012 and ever since I've renewed my contract, my bill has skyrocketed. Every month my data usage goes up and I get stuck with a higher bill. Two months ago my bill was $212, the highest it has ever been. Mind you I am on a 8 GB plan already. So, I called and spoke with a few reps who only adjusted my bill by $20. I let them know I have not done anything differently, I'm usually always in a wifi area, so there shouldn't be a change in my data usage. One rep stated I average about 6 GB a month, so he lowered my GB plan to 6GB including one promo GB, to lower my bill each month. But if I'm averaging 6, it's pretty odd it'll go up to almost 11GB, without any change in my phone activity. So for my last bill I changed my cellular data to strictly 3G in settings and used it less just to see would that make a difference.

I returned a phone. It was received in warehouse on Oct 17, 2014. When I asked why I have not received a refund I am told that they received hundreds of returns and they are very busy. I think 3 weeks is long enough to wait for a refund.

I went in to upgrade my phone to a newer phone and get an extra phone for our employee. I was told and sold something that does not exist. My wife and I are going to Europe and we wanted to be able to use our phones there and were excited to hear about a new plan, just offered that day for 1000 minutes of voice and text for our phones, combined time, for only $10. Wow, we were told that we could call and text back and forth from France to USA for 1000 minutes no problem with this plan.

I am getting emails from Verizon threatening to cut my account and report bad credit when I don't even have a Verizon account. I don't have a Verizon account number they can access or a US telephone number. I have resided in Thailand for 16 years. When I call to discuss, I am put on hold and the telephone charge for calling from here exceed amount in dispute.

We had asked to cancel our services, and it wasn't cancelled. We were billed again, then when you call the customer service line to cancel (after waiting 15 minutes) they say they have to transfer you to their cancellation line, which hangs up on you after 30 minutes. I contacted my local store directly and they aren't even to cancel at the store. They were very rude about it and said we had to contact the customer service line! If you're thinking of Verizon, DON'T! Contact the customer service line first and ask to cancel (even if you don't have an account) and you'll see that they make it impossible!!!!

Verizon charged a $180 Early Termination Fee on our final bill when we switched to Sprint. We were 30 days over 2-year contract obligation, which we patiently waited through the poor Verizon coverage. We called multiple times to try and address the incorrect bill. On the last call, we spent an hour (partially on hold) to try and resolve the issue. Verizon stated, "We cannot access our account without a password". (What password? We didn't even know there was a password on the account.) They repeated the same thing at least 5 times and refused to escalate to a Supervisor after multiple requests. We filed a complaint with the FCC and are refusing to pay this final bill.

I recently called Verizon in an attempt to lower my bill on 10/15. The first representative was not helpful but I called back and spoke to someone who was extremely resourceful. The representative stated that with the changes that were to be made I would save an estimated $30 monthly. She processed the change and then stated that she was unable to make the change because there was a restriction on my account. I asked her how that could be possible and stated that the charge of $59.55 was from April 2012.

I was told if you signed up for verizon edge program and purchased the iphone 6 at full retail price you could make payments on the phones and when you received your new phone you could turn in the old phone and receive a $200 verizon gift card for each phone. You could put that money towards your bill to offset your bill. The phones were back ordered. I was told when I ordered the phones to wait until the new phones came then turn in the old phones. I was never told to fill out a form to be eligible by a certain date. I ordered 5 new phones at full retail price to avoid a contract. When the first 2 phones arrived I called Verizon to ask how to return them and they said, "that ended yesterday, now you will only get $27.00 for the old iphone 4, not $200." I then called multiple times to talk to a supervisor and was told one would call me back, they never did.

I had 3 phones, replaced Samsung Galaxy 4s and my service was not working and I kept getting the run around and they wanted me to buy a new phone when the phone I had was under warranty. Reported them to BBB and they still never did anything. Offered a 80 credit but refused to fix the problem. I refused the credit and I plan on closing my acct...as the Verizon executive rep told me I will not get out of my contract...watch me!! They rip people off and every csr tells you a different story.

Our family had a grandfathered unlimited data plan for four lines. Three of those lines were data lines. Fourth line was a non-data line used by our elderly parents. We upgraded the phone on the non-data line, with a clearly stated intention to place this phone on one of our data lines. This was clearly communicated to Verizon at the Ithaca, NY location. I called Verizon several times to verify that I would be able to hold on to our unlimited data plan; also that the access fee for the fourth non-data line would stay the same. I was repeatedly assured that I am allowed to do that. When the phone came, we activated it on the data line. The moment we did that, that line was bumped to limited data.

I am so upset at Verizon--and Samsung. I have been given 6, yes 6 of the same phones and the same problems have occurred on the last 4 of them, with some similar ones on the first 2. Of the last 4, I received the first one/the fourth one, in mid July and the last one was mid September. All they are offering me is a 7th phone! That is so ridiculous! What is a 7th phone going to do when the last 4 have at least 15 + things wrong with them--all the same problems and most of them since the Kitkat update.

I have been trying since August 21 (over 3 months) to get Verizon to credit me for a phone that was returned (warranty issue). I have the tracking #, they acknowledge they received the phone and they keep changing their story of WHY they haven't issued the credit. I have spent close to 20 hours on the phone (mostly on hold), talked to probably 50 customer service reps, talked to 2 managers and still no answer. All they will say is they are working on it. I'm cancelling my service after 12 years with Verizon. I have 8 phones on their service and they don't do their job!! DO NOT USE THEIR SERVICE!!!

I have never dealt with a company that lies and deceives their customers as much as Verizon. On October 5 I signed up to port my number from Straight talk to Verizon. Biggest mistake I've made in a long time. As of today, the 27th, Verizon has taken my number and refused to release it. They claim it's a computer glitch. One that has lasted for more than 3 weeks. Initially I was lied to that it would be 2 hours to port, then 24 hours, 7 AM tomorrow 72 hours and on. After 2 weeks of nothing but lies I finally tried porting to Page Plus. 9 days into that Verizon has as yet not released my number. Verizon is probably one of the most blatant liars as far as a company that I have ever seen.

I went to Verizon to fix a billing issue and to change how many lines I have. (6 total) Two phones were out of contract and three was not. I started trying to fix everything on Oct. 22, 2014. Called Verizon and got no answers and hung up on. Went to the store and the manager was so useless and would not take the time to listen and figure out how to fix a simple problem. Called Verizon again and spent 3 hours on the phone with someone who was more worried about a bill that is 3 days old. They even was questioning my husband about his social security number and he is not on the account and does not have service with them. I have decided to leave Verizon after ten 10 years. Customer service with Verizon is so bad, I will never use them again. This company is nothing but a run around joke and no straight answers. The worse service I have ever had. It is not worth $350.00 a month for crappy and useless service.

Ordered an iphone 6+ on September 16th and were told it would be delivered on or before October 28th. Got suspicious when another iphone ordered the same day was to arrive 10/28 with no delivery advice on the first iphone. Went to Verizon store to inquire & they said the order was cancelled. Upon calling their 800 number, we were told the order was never made on September 16th even though I have the purchase contract with the attached receipt in hand. Verizon Wireless really needs to clean up their act; corporate does not even recognize the confirmation number of the order made at their store.

On October 14th, I upgraded my Iphone to the Iphone 6. The person who downloaded all my info, did it incorrectly. I had to go back on the 15th and he downloaded the info again. When I got home, I discovered I had three updates on my phone that belonged to three other people. I went back to the store again on the 16th. He said the phone had to be reset and downloaded again but I didn't have time to wait so I said I would come back. I went back on the 22nd and a different guy was there. I tried to tell him exactly what happened but he cut me off and told me the only way my phone was downloaded was through my old phone. He would not listen to me and talked very condescendingly to me. I tried repeatedly to explain it to him and finally got flustered and told him I would come back when I could talk to someone who would listen. He finally listened to me and discovered that it was THEIR fault.

Verizon is a joke. I recently moved and had Verizon out to set up home/internet service. Upon the technician coming out to my property, we realized that there was no actual phone line running to the home. The tech realized this and was very helpful on ways to make it affordable for us to do this. Promptly after him leaving, I called Verizon and told them the problem and that for now I was going to postpone my service. They insisted that I have another technician out because they couldn't believe the first one. I said ok (big mistake). I said I would be available on Monday for them to do so.

2 to 3 year ago they advertise that you get their data phone it is unlimited. Their trick is after that they make you upgrade on the phone because the old one will not work or even when you buy insurance their 3rd party who sell insurance when they sign you up with initially said they don't have a replacement phone. So then the unlimited data plan is void. I call to tell them that was the reason I kept paying for the insurance. On the phone for hours literally they said ok, but I was charged.... complain and on phone hours again, mad by now. The supervisor was a total jerk, still charge and did not keep the original contact.

The rep said 60.00 a month per phone with no limitations on time and free long distance. I was supposed to get free phones. And $200.00 for each of the two I ordered. Also free return in first 2 weeks if I changed my mind. I'm a senior citizen and decided against to return 1 and mailed it the 1st week and got tracking number. My first bill was 207.00+ so I called CS dept and was told to pay it all and they'd credit me later. She also said my phone return took too long and I'd be charged 350.00 for that next month. I was on the phone mostly being argued with or put on hold for 1 hr 15 min. She talked with the supervisor and said it would be probably get the phone settled over the next 2 statements and to pay now. There is no way to fix anything once bills are generated. I gave them $70.00 for the one phone and the tax and sure charges. I want to register a complaint where it will make a difference. PS just now a receipt came by mail, my phone returned immediately after I got it.

I started in April, 2014 with Verizon. Since May, I have had issues. Last week around Oct. 12-14, 2014, Verizon took away my service, and pretty much refusing to take care of my service, holding my number which I have had for over 10 years and trying to force me to change phone numbers. Help!

I have been a Verizon Customer for 10 years. Went into store to upgrade my phone. Salesperson misinformed me about their new "edge" program and now I am stuck paying $750 for a phone I should have only had to pay $250 for that day!

My first HTC One was fantastic for the first 7 months then after a Verizon software update the phone would not boot up. No problem, contacted verizon wireless customer service and waited the required 1.5 hrs of been bounced through the system and finally got to technical support. After 7 minutes the tech places in an order for a refurbished phone #12, yes you read correctly 12 refurbished phones, all with different problems....and the madness continues.

I had canceled my Verizon Wireless account May 1st, and switched carriers. Due to Verizon telling me to pay my last bill, I went ahead and did so. I was given a credit of $40 and some change because I was billed as a full month, not a short one since I was canceling. After numerous calls, every 2 weeks to Verizon’s customer support center and being transferred around and hung up on, still have not got my money back. It has been 5 months, and still nothing. When I finally get a hold of a support member in the right area that supposedly can help me, they tell me my check has been mailed out already and if i don’t get it, within one week call back. If the tables were turned, and I owed THEM $40, they would be all over me, and been sent to collections already. This is seriously pathetic and horrible. This is one of the many reasons why I left Verizon, and will NEVER go back. I have told everyone I know about this, and some already knew, others will be leaving when their contract is up. Verizon is a horrible company and will take every dollar they can from you.

We had a balance of 25.00. My husband went to pay this online and accidentally paid the forthcoming bill. That was actually not due. He immediately called them and ask that they put the money back into our account. After talking to 3 different people on separate occasions they each told us it would be returned within 24 hours. I called back for the fourth time on 10-21 and was told that they decided not to because by the time it would be returned our new bill would be due. Trust me when I tell you this bill was not due when we made this request nor was it due within 24 hours.

We have Verizon wireless, we pay our bill every single month. So just like every month at this time this morning our phones were turned off. When we purchased our plan it was for $160 monthly for the unlimited package. They charge us $300, $400 whatever they want. And mind you we have never went a month without paying but they cut our service off every month. And the bad thing about it is there is no way or no one to tell them they can't rob us. They can just charge what they want and no one can dispute what they say because they just show you on their computer how they are right. Criminals exist in everyday life and Verizon wireless is proof of that. Oh yes and although we have never missed a bill because like I said they cut our service every month til we pay, our new bill is $900.

After traveling to Western MD in August I was not able to receive incoming calls or make out calls. The solution to the issue was a temporary fix. Now it's October and I'm back in Western Maryland with the same issues and no solution from Verizon.

I am an extremely frustrated former customer of Verizon Wireless. I, along with my brother in law and sister, went to the Verizon store to find out how to upgrade our phones about 6 months ago. We were told that we should go on the Edge Plan and, therefore, we could upgrade and terminate our contract. My phone was not getting service at my home nor my workplace and I felt that I was paying too much money for too little service. I went to the Verizon store to ask what I could do and was told, nothing. However, I was told that as I did not have a contract, I could terminate with no early termination fee. So that's what I did. I now use Straight Talk with Verizon as my carrier. The service is no better, but it's half the price.

So, after being on Straight Talk for a short while, I decided I missed my 4G smartphone. Went to Verizon and signed a two-year plan, chose three LG G2 phones and everything has been great until today. Wife's phone got knocked out of her hand somehow and broke the screen. I carry insurance through Verizon that states "covers all damage, even water". We are told there is a $45 deductible on all claims. Wife goes to make a claim this morning and all of a sudden the deductible is $99 "because of the type phone you have". I'm considering telling Verizon to shove all three phones and not paying them another dime. I'm tired of lies and scams from big companies!

I have had an iPhone 4S for nearly 2 years. Over the past year my data usage has gone from an average of less than 4 Gig (yes, that low) to now over 10 Gig. I view pages on the web only, no streaming or downloads. I bring my devices to wifi hotspots for ALL updates. This past week on Oct 16, a big chunk of 4 Gig in data was shown being as being used and again on Oct 17, another big chunk of 2.7 Gig was shown as used. This in only 2 days. I do NOT stream music, videos, etc. I have not downloaded any files. My web habits have not changed. My usage should be from page views only. I have uninstalled Cloud, have turned OFF background app refresh and ALL programs on the phone except Chrome. I use the phone as a hotspot for my computer. There are no tabs open on the phone, only on my Win 7 computer, on which ALL updates are currently turned OFF.

Verizon rep sold me equipment & service claiming I'd have service at my house. I made a few phone calls, did some checking and 3 hrs later called back after finding out I indeed would not have service at my house. I'm in a very rural area. I called back same day, ordered about 11AM, cancelled about 3PM same day, received confirmation of Cancellation, never received the equipment, and 3 weeks later get a bill. A few days after that another letter arrived confirming the equipment was back in their possession and my Credit cards I used to start up services would be credited. I start getting calls on my cell from Verizon message retrieval center, but can not access the messages because I do not have an active # with Verizon.

I was told that I'm a great customer and that they would give me $10 off my bill to keep me as a loyal customer. What they did was give me the $10 break and added more time to my contract without my knowledge... I did put in a complaint to the FCC.

After a being a loyal customer FOREVER, with the whole family being on two-year contracts time and again, I am going to switch carriers. In the summer a son called for a replacement phone, and of course, I had been paying insurance. A replacement arrives that does not work. They send another replacement. We go to Verizon and get a LIFE PROOF box for the new phone. In July I return both phones in the same box, and we leave on vacation. While on vacation I am getting text messages saying I need to return the phones. I message back saying the phones were already returned & figure they simply have not processed the return yet. Meanwhile, the "LIFE PROOF" box gets just enough moisture inside to mess up the new phone. I text the sales rep who had been very helpful in store while I was spending hundreds of dollars buying their products, and getting myself a new phone... but now he does not respond back. Upon return I am told that Verizon doesn't insure the so called life proof box, and I have to go through the company.

I was paying for more data than I was using so I call to drop a gig down and they told me, "Sure but we are also doing a promotion right now with our family share plan, you get $10 off each smart phone line for the next 12 months and a free gig of data..." So I said, "Wow, why?" And the sweet customer service rep says that it's just a promotion for our family share plans right now but only lasts 12 months. How nice, so I thought. Well now it's 4 months later and the discount has been given on my bills BUT they forgot to mention that they added 12 months to one of my existing smart phone contracts!!! I was intending to drop this line next month when contract ended....

I have been a customer of Verizon for 10+ years. Never missed a payment. My wife and I have always joked because we are so behind the curve regarding our phones. (We both have had flip phones all of our lives.) Well my wife just gave birth and had some really bad complications. She has always wanted a smartphone but it has always been so much extra money for the data plan that we just haven't been able to swing it. My wife had such a rough time in the hospital that I decided to research a smartphone to see if I may be able to get this for her as a "pushing gift."

I think Verizon's trade-in your iPhone advertisement is deceptive. They are out of the basic 16 Gig iPhone 6 and every time I speak with a representative I get different information. The bottom line is that since they ran out of phones, instead of just turning in my old iPhone and receiving a new one I have to pay for the new phone, give them my old phone and then eventually I will receive a gift card that I was told I can only use in their store. That's not the same deal, seems deceptive to me. My 20+ years of loyalty mean nothing and so I'm done with Verizon!

I had been a customer of Verizon wireless for somewhere in the neighborhood of almost 10 years. I cancelled once they started charging for data overages. I had 2 lines and cancelled them both, except one didn't get cancelled due to THEIR error. I called once I received a bill and was told that they could not verify I called and cancelled and rather than pay the whole pay I only had to pay $80. I obliged and confirmed that this would now settle the issue. I was assured that the account was now cancelled and no further action was required on my end. I have received a bill for over $250 for this SAME line. I cannot get through to anyone in customer service and they are threatening to send it to collections. HORRENDOUS customer service. I will never use them again.

I wanted to drop a few dollars off my monthly bill. I went to the Verizon store in Bend Oregon to drop my data back to 1gb. I was told by the rep because I had two phones not under contract I would get 10 dollars off each phone and 10 dollars off for dropping the gb - that is a total of 30 dollars. I was paying 195 a month. My bill was never changed. Then I called the 1-800 number. That was in August 2014. It has been a nightmare ever since. I was finally credited 80 dollars after several call to them. Then they send me a bill saying the two lines are now under contract. I never authorized this so I called again. The first rep just hung up on me so I called back. After being on the phone with them from 430pm till 9pm I was assured the problem was fixed. I get this month's bill and it is right back to 205 because I made changes to my account. I called the store and They said the credits have not been taken off again. They have texted me saying I am getting the credits their phone reps have made promises and then I am told they have no authorization to make these changes.

I have a phone line that has not been used in more than 6-months. I called to ensure there was still unlimited data on it since it hadn't had a phone upgrade after they changed their terms to have the unlimited data removed if you upgraded your phone. The representative on the phone indicated she was going to submit a request to have the unlimited data added again but didn't know what the outcome would be. I asked to her for her employee ID as well as the manager's (that never got on the line) and was informed they weren't allowed to give it out & put on hold only to be routed back to the main automated line. Now here I sit starting from square one...Coincidence or NOT.

Verizon disconnected my mobile number without authorization on 10/11/14 and reassigned my number to a prepaid account subscriber. I learned of this when my phone stopped working and spent over 6 hours on the phone with Verizon on 10/13 as they reviewed. They contacted the new subscriber who refused to give back the number so Verizon is forcing me to get a new SIM card and request a new number. How can this happen without my authorization? Why don't I have prerogative to keep the number over a new client? The Fraud Dept does not seem interested in possible security breach.

I bought an iPhone 4S in 2012. Verizon told me in Dec 2013 I could upgrade my phone since you are eligible for an upgrade every year. Then I was getting bills that my account was over 150.00. I was going over my minutes so they upgraded my plan to loyalty plan which made my plan 76.00 a month. At the same time I decided I wanted to get a new phone, but Verizon told me that I was not eligible to upgrade till Dec 28, 2014 so they upgraded my date without me knowing. Very sneaky. I think. This is the same date I purchase the 4s just difference was Dec 28th, 2012. How convenient.

I have been having this complain since May/June 2014. I have had bad signal strength on my Verizon Galaxy Note 3. I have had data connectivity and 4G connectivity issues where Verizon says they have full coverage and I have had dropped calls. I have tried to troubleshoot this with Verizon at least 5-6 times in the last 5 months over phone calls, chats and Twitter direct messages. They mentioned it was a device issue and lot of users have complained about Note 3 and that they were working with Samsung on a software fix and they wanted me to talk to Samsung. I did even that and Samsung Rep says there is no such update being worked on. I am sick and tired of paying so much more money than other carriers while receiving poor service and sometimes no service when you need them badly.

I experienced too VERY worst customer service ever in a Verizon store today. It's amazing to me that they are as big as they are. First I waited for an hour and a half for a "service professional" only to be told there was nothing they could do to help. Letting a customer walk out unsatisfied is a cardinal error in business. I went across the road to AT&T and opened a new account AND saved about $60.00 per month... Verizon's is my gain!

My family and I have been with Verizon for at least five years. This past year, beginning in October of 2013, has been an absolute continuous and endless nightmare on an average of at least one issue per week. The issues have been endless, from changing our data plan and charging fees that were supposed to be fixed, to invoice errors every single month of the past year, sending damaged phones, always promising to solve the issue and NEVER, ever returning out calls that were PROMISED to be returned. The list is endless and just continues. We've gotten to the point that calling them is just a guaranteed waste of our time. We already know that we will be promised results and will never, ever hear from them again.

I am a loyal 20+ year Verizon customer and would like to share and make you aware of my current customer service experiences. I apologize for the length but it is necessary for completeness. I have a grandfathered unlimited data plan with 4 devices, 2 smart and 2 basic phones. I recently visited a local VZW store to see a device I had interest in. I did not see the LG G3 on display so spoke with a sales representative who checked and found none in stock but offered to find one for me to take home that day.

They make billions in refusing to fix defective phones and they always tell their customers they damaged them. They lie, cheat and defraud millions of customers every year. AND they will replace your defective phones ONLY with refurbished phones and much of the time THESE too are defective.

The quality of Verizon service has significantly gone down in California. Often making calls, it takes forever to connect. Verizon told me it was because too many users were on at the same time. Have not had this problem in other states. Internet connection is extremely poor too. Dropped calls are now a way of life with Verizon. After 12 years with them, will be making a change when contract is up as I can no longer use my phone.

So a couple months ago I decided I wanted to switch from AT&T. Did order online for Verizon and I couldn't get past the address stage cos it kept telling me my address is incorrect! Well I live there so I know it's correct. So I tried again and again...big mistake. Get a msg saying to call to verify additional information. I did and guy is extremely rude. Says my address is wrong. No it's not. Calls me a liar. I ask to talk to a manager, I'm on hold for 15 min! So I just hang up. Fast forward a month later last Sat, decide to try again. Get same msg to call so I do and lady can't find my order. Says I have to wait a couple hrs. Ugggg. So I just don't call back. I call back today, Friday, and lady can't find my order! Then she says I have to complete my order again cos it's been cancelled.

I called Comcast/Verizon (they are a new partnership company selling each others services but still separate entities) on September 30, 2014 at approximately 9:30 pm pacific time and was answered by a gentlemen named Rafael **. This is the name on my order confirmation dated 09/30/2014. Rafael clearly identified himself as a Verizon representative. I called to upgrade two of our phones and enter into another 2 year contract as well as add a line and purchase a new phone and enter a 2 year contract as well. September 30th was the last day of their promotion where they offered a $200 visa card per line. Rafael confirmed I would be receiving a total of $600 dollars some weeks after I actually received the phones and activated them, I provided payment information and agreed to terms and conditions.

Verizon back in September took an unauthorized additional payment out of my bank account. When I called them, they along with me went over my payment history. Yes they admitted it was their fault and said they would put the money back into my account. I also contacted my bank for assistance with this problem since it caused an overdraft on my bank account. The credit union put the funds back but now I am being punished by Verizon. I went online to set up my October payment and could not. When I called I am being flagged by Verizon.

Well I am officially DONE with Verizon. We have had them for our cell phones for many years and our bill just kept going up and up. I called in August and all I wanted to do was get one new phone (keeping the other four we already had), increase our data and lower the overall bill. That was apparently too much for them to understand (they actually thought I was stupid enough to think that them lowering my data and keeping my bill the same price was a good idea). So we switched to Tmobile in September (have really loved the service and the customer service). Called Verizon on 09/20/2014 to request that they mail our final bill to the house - the bill has still not been received so I called customer service to be told that they would charge me $5.00 to send me a bill so that I can pay them more money. This is some crazy crap. I will never, ever have Verizon again. They have the worst customer service ever. I am beginning to believe that the bill was never sent as though now we need it to have the ETFs paid on my daughter's phone.

I have been battling Verizon about data overages! Most of our data is used via WIFI and Verizon kept blaming my home WIFI service, AT&T saying it wasn't functioning. I have had AT&T out twice and they found no issues. Finally they just changed out my modem so I could rest assure my WIFI was fully functional. After talking to numerous reps and paying $600-$800 phone bills. I have gotten nowhere. No explanations, no fixes. I am so fed up! Does anyone else have these issues or know how to resolve them?

I went into the store and returned a phone. I was told my refund would be placed back on my credit card. This was in 09/23/2014. It is now 10/08/2014 and I still have not received my refund. The CR keep lying to me and says it's posting this day or that day. My bank is now asking for documents to prove the refund transaction was done, yet we still have no response. Now an investigation is being done. As soon as this is over, I am transferring to T-Mobile.

I bought the Note 3 and a tablet for about $1,000. The customer service and the service on the phone was so bad. I quickly paid $340 to break the contract, and lost a few hundred bucks on the phone and tablet. Now I know for myself why they make you sign a contract. I will never use Verizon again for anything.

I ordered a phone and received a confirmation email that it would ship on October 3rd but never received it. After speaking with VERIZON WIRELESS I found out that they oversold their phones and changed my order 8 minutes after the confirmation email was sent but was never notified of this change.

I had Verizon for 13 years before my ex took over the account for 4 years. After taking back the account I decided to change carriers at the end of my contract. I talked to a representative in the store and another in customer service. I was given the exact same date to end my service without ANY other fees due, meaning I would be paid up. I cancelled the service on that exact date, only to receive another bill saying that I still had to pay for another month whether I used the service or not. These people do nothing but lie and do not deserve to be in business. If I ran my business that way, I would not have a business. Now they have sent the bill to collections. I will do whatever I need to fight this bill.

I love Verizon. I have had them for 10 years now. I have never had any problems with them and recently decided to go on my own plan from my parents family plan. I was worried I would have to pay an early termination fee to go on my own plan. I was reassured that I wouldn't need to pay a fee and my original contract end date would remain the same. It took 20 minutes to move my information to my own account and it's been great ever since. I keep track of my data like a hound to make sure I never go over and I check my account once a week to make sure there's no mistakes. So far nothing and I hope to continue using them for years to come.

Reporting false promises on a $600 bill credit for 3 iphone 5Cs. I paid for the phones and plan upgrade 03/29/14. EVERY time I called Verizon 1-800 number they have to read my file and since I have been calling since APRIL this takes 15 minutes each time for the new person to read my information. July 10th, they wanted me to verify. I paid for the phones with credit card. Receipts sent to their treasury department- Really??? All this info is in my HUGE file and they even called the store I bought the phones from in JUNE.

I had confirmation from Kendra on the plan details, discounts, cost and specific upgrade details of trading in an iPhone 4S towards a Samsung S5. I completed the change of plan and was about to perform the phone upgrade with Kendra, when Kendra abruptly ended the chat (after 1.5 hrs). I then reinitiated the chat with another Verizon Representative and he proceeded to tell me that Kendra (the expert I was transferred to) was mistaken and that Verizon could not honor the commitments that she had made to me. I have tried since then to speak to a live person and have them hold to the commitments that their employees make to customers. Verizon appears to not care about their being unethical in their dealing with decades long customers. I have two months until I can cancel my contract with Verizon and move to another carrier. I do believe that we are all being manipulated by large Oligopolies that have no regard to customer loyalty/satisfaction.

I sold my house and moved to a new area that did not have Verizon coverage. The company had been and is well aware of the lack of coverage. I contacted the CS department before switching and the rep said, if we don't provide coverage you are free to switch to a different carrier. Never did he mention that a ticket needed to be opened and an technical specialist needed to investigate. Had I known that I would have carried out the last three months of the contract. Instead I switched carriers and was charged $376.00 for terming the contract 3 months early. I made several calls and spoke to a few people at the customer service department and was promised they would look into it and get back to me, nope - nothing in follow up, promises broken and a customer that will never return.

I have never before written a complaint about a company but the utter lack of effective service from Verizon has prompted me to do so now. We have had very spotty reception on our Verizon phones from my home address. I have had at least 5 long phone calls with Verizon to try and resolve this. Each time they keep you on the phone for at least 30 minutes, sometimes longer (and I know exactly how long as my iphone shows me this information). I have no idea why they need to gather the information they ask for, and very slowly, but I suspect it is to put you off ever calling them again.

Two months after adding a new line to my account and purchasing a LG G2 for that line, we noticed an area on the screen that would not respond to touch. I have insurance through my local authorized Verizon Retailer that offers new phone replacement for a small deductible therefore I elected to return to the store. Once there, the helpful sales rep removed the phone from the case, noted it was in like new condition. After a soft reset, the problem remained and he advised us that this is a "known issue" with this phone and seeing that it is in mint condition, we should contact customer service and they will send us a new phone under warranty.

In December I called Verizon Wireless to inquire about a promotion that I received in the mail and set up an account. The promotion stated it consisted of unlimited talk and text and free connection with a free device with a two year agreement. After about a month my daughter asked me about adding herself and her family to my account. She asked if Verizon had a prepaid plan.

We have had an account with Verizon for over a decade. My mother recently switched over her account to include her phone and her granddaughter's smart phone. The smart phone was under a 2 GB plan on the old account. My mom recommended them keep the smart phone under the same plan or increase it to 3-4 GB since they said that was what the usage usually was. When my mom received the bill in August she was floored. There was a $315 overage for data usage on the smart phone. She contacted Verizon immediately and they advised she was on the 250 Megabite plan. She said that that wasn't the correct plan and proceeded to go back and forth with the representative about the overage. The branch manager that was involved explained that they would credit the overages.

Tried to open my own account after being on someone else's account for a few years. Talking a service rep, I was approved for an account and was selecting the phone and data package when I was disconnected. When I called back to continue from where I left off, I was then told I was no longer approved and I asked to speak to a manager. He asked my name and then put me on hold then they hung up on me. I am going to Sprint now.

I have been charged for a telephone call and just cannot get Verizon to verify the validity of the charge. The call is actually for 253.00 for a single call which was not made on the phone that they claimed it was made on. I've tried on numerous occasions to speak with Verizon, but all I get are very rude people who, basically, do not want to speak about the issue. Their contention is that the call was made on the phone, and I am responsible for paying. Shouldn't Verizon have a way of genuinely investigating if the call was actually and legally made or it was fraudulent or there is a glitch somewhere in their system?

I purchased a used Verizon phone and had the service turned on. (I have a different service provider, have had for years, still with them, but only needed Verizon on a temporary basis, but could not find any reasonably priced used phones from my provider). Anyway, I called Verizon on May 7, 2014 which was the day before the 3rd month of service would "renew", and confirmed that my balance was $15.20 (or something close to that), asked the CSR if I paid that amount, would that pay my balance up till 5/7/14? He said "yes". I told him I would be paying that as soon as I hung up with him and to cancel my account. He asked why I was cancelling and I told him because I no longer needed the service. I repeated for him to cancel my account. He wanted to 'high pressure' me and tried to get into my personal matters of why I wanted to cancel, so I told him to please cancel my account (third time) that the balance would be paid when I hung up. I hung up the phone with him.

Consequences, we go to court today at 1:30. Purchased phone on 1/28/14. Was asked about insurance and said "no, this is a business phone. I lose one call and it could cost me far more than a new phone." I was told "you get the insurance you will be overnighted a phone and have it the next day." 4/11/14 My phone stopped working. 4/12/14 I went into the Verizon Store I purchased the phone and they informed me of a 3rd party. Because the 12th was a Saturday I could not make a claim. This was not what I was told before but I am understanding. I made a claim on the 14th. I was told that the Note 3 was on back order for 3 to 7 days. Again not what I was told but I tried to be understanding. I was told that the S4 was compatible and they could send me one of those. The S5 was due to come out in a week. I got the Note 3 because I needed the big screen as I get older. S4 on their website was $99 and the Note 3 was $299. That does not sound competitive to me.

Tried upgrading my cell device via Edge program on Verizon, received a confirmation for ordering but not the option to customize my order! And was sent the wrong order! When called to correct got 6 different answers from 4 people on a supervisor level at this point. A week have passed, no one willing to help me or even cancel my entire services with Verizon that I can move to a different carrier! They claiming I have a pending order!! I can't cancel my service at this point or receive the 599$ upgrade I already paid upfront for! This is fraud!!!

Since May 2014, I have had three Android Maxx xt1080 crash. I'm being sent my fourth. Verizon suggested I buy another phone. I have lost business and my month's calendar. Verizon has no other options to give me.

On September 1, 2014 we switched our son's Verizon account phone to our T-Mobile account. The number ported immediately. The T-Mobile sales associate contacted Verizon in the store to confirm the switch. Today, I get a final bill for $151.32, which represents a full month's charge eventhough the account was terminated halfway through the billing period of August 21-September 20. I called Verizon and was told that their practice was to bill for the entire cycle even if the account has been closed. We have been with other companies in the past, and I know that this is not common practice. It is robbery to have to pay for services not received. Had we realized this would happen, I would have waited until September 20 to switch. Also, the sales rep I dealt with at Verizon told me that to try to talk to someone higher up would do me no good, and then proceeded to bash the company we switched to. That is not professional, and based on previous experience with the now new company, it is false. If you are thinking of getting away from Verizon, and don't want to be double billed, wait until your billing cycle is up.

Signed up for a new two year contract more everything plan with 4 gigabytes of data. Was promised 1 gigabyte of promotional free data with each phone upgrade. Upgraded two phones to Galaxy S5s. Did not get the promo data. Not to mention that the sales representative also told us about the promotion, which influenced us to choose Verizon Wireless. I called in and was informed that the promotion, playing on my television did not exist! Informed that there is only a 1 gigabyte promotional data per account campaign. They added 1 gigabyte of promotional data to the account for 1 year. On further contact I was informed that the account indeed qualified for the 2 gigabytes per phone for as long as the phones were active on the account. It is now 30 days later and still the account does not indicate them honoring their advertisement. At 30 days you are stuck with the equipment and the contract? I believe that they were hoping for this to happen. Possibly they believe that they can now stick it to me for one year and force me to curtail my data usage or face overage charges.

On June 25th, 2014 my partner and I requested that our Verizon accounts be merged. At the end of July when we received separate bills we called Verizon and they connected us with a third party. They accepted responsibility for the confusion, requested we not pay the bill, and stated they would correct the problem. The end of August the same scenario ensued and they again agreed to fix the problem and we asked for a return phone call to confirm that the problem had been corrected. The return call never was received.

My husband, son and I went in to Verizon, Thurs., Sept 24th to order my son a new I-Phone 6. He currently has the I-Phone 4S and is eligible for an upgrade. Our plan was to purchase the phone with a 2 year contract and stay on our current plan (The More Everything Plan). The other 3 phones on our plan are fairly new and we did not need a new phone at this time. The sales representative reviewed our plan and talked us into joining the Edge Plan. He informed us we could all get new phones (I-Phone 6) and reduce our monthly bill. The sales representative told us we could get unlimited talk, text and 10 G of data for $160 per month. Also Verizon would issue us a $25 credit per phone per month on the monthly cost of the new I-Phones. So each one of us could get a new I-Phone 6 for $32.50 minus $25.00 a month which equals $7.50 a month. So for $160 a month for the Edge Plan plus $7.50 a month for each I-Phone 6 we could all have new phones.

The hotspot device is unable to hold a charge, rendering it useless outside my home where I already have wireless service and don't need it. I attempted to terminate the service, and was first told I would receive a prorated bill for the 2 days of service in the next billing cycle. Checking my account online a few days later to pay the final bill in full, I discovered that Verizon still listed my service as active.

In hindsight I see my complaint is not original. Verizon Nationwide Promotion trade in iPhone 4 and higher for $200 gift certificate. I physically went in a store they looked at my phone and said it would qualify. I pre-ordered my iPhone 6. Two weeks later when my phone arrived I took my phone for trade in and they took 30 seconds to look at it with a magnifying scope and said, "There is no way you'll get $200 for this," as they pointed to pink in the charging port and said, "This has moisture damage. We'll give you $60." I never dropped this in water or anything. It works perfect. I now see this is a common complaint for customers for Verizon's trade in promo. Classic Bait and Switch.

Finding customer service phone # on website is difficult, its well-hidden. It's all automated when you call--this is a phone company & you can't talk to them on the phone? We've been on auto credit card payment 6 mos., yet 3 times they missed the payment & charged a late fee. They won't reimburse it because they've made it impossible to contact anyone. The local Verizon store couldn't help us, so we switched to Sprint. A program with more perks, for half the $ we were paying to Verizon.

Contract was up at Verizon so bought the new iPhone 5s. The callers cannot hear me but I can hear them. It is an intermittent problem. Took it back to Verizon in Chattanooga on Gunbarrel road. The girl there said they would come out and adjust the cell towers. The whole store erupted in laughter. They stood by her statement so I called tech help. After a resetting the phone backing up to iTunes pulling sim card it still does not work, the tech could not even hear me.

I stepped into a Verizon wireless store in the South Dale mabry area to add my son to my plan, and a Verizon sales person proceeded to sell me an ipad for which he stated it would only cost me an extra $10 per month -1st total bill approx. $444. It has taken me numerous phone calls of about 1 hour each and several trips to that store to get intimidating looks by the sales guy who sold me this deal. I called customer service several times to place a complaint about what happened and they told me point blank they get calls like these everyday and they cannot do anything about it. FCC needs to get involved here, and place some regulations that protect the consumer against their sales tactics, customer service promising what they cannot do, and supervisors who do not want to take the call or call the customer back. Haven't we heard this before?

I have called half a dozen times to discuss a billing dispute with Verizon. Our bill for a family plan is near $300 a month, far north of what we were quoted when I signed the contract. My father pays the bills and I was in Eastern Turkey for the last year. He called repeatedly about the astronomical charges but was never allowed to get any info or access because he was not the "authorized user", which never should have been the case. However, extraordinarily he had been granted access to the account in order to add my mother's line in October 2013. So, apparently Verizon is quite willing and capable of selectively applying their "proprietary" security protocol if it adds to their revenue. But when a customer calls concerned by their magical billing practices, they draw the line. I feel very strongly that this is illegal. Any information about filing an official complaint with the FCC would be welcome. Verizon is a troop of grifters trying to maintain the illusion of a corporation. Decisive action must be taken.

I had a LG Spectrum for 2 years. About one year ago, my calls started cutting off at 15 minutes. The party on the other end could hear me, but I could not hear them. Verizon told me it was an LG issue. They would not replace my phone. So finally after my contract was up, I got a new Samsung Galaxy S5. Guess what? It is not the phone, it is the stinking service. So now I have paid for a new phone, renewed the contract for two years and still get the same baloney from Verizon. I see it happened with the Samsung Stratosphere. Totally fed up! No one wants to help.

In September 2013 i was notified Verizon wireless needed me to update my employer with them to continue receiving my employee discount. I went to the store on October 27, 2013 to do this. In January 2014 I realized my bill still seemed higher and contacted them via telephone. I was assured my discount was being was applied, asked for proof of this conversation and was denied, as I was told they do not do this. In April 2014 I contacted them again for the same reason, was assured my discount was in place, but that there was another billing error and was given a small discount. In September 2014, I went in and purchased a new phone, and again inquired about my discount. The sales person did not see it but advised I contact the 1800 number, and when I did I spoke with CSR REP Eric on 9/20/2014.

Fellow Verizon customers, here's a Verizon iPhone 6 sales gimmick. My wife and I are Verizon customers. We went to the Verizon store to order two iPhones. Their offers states that they'll give the customer a $200 refund for a used iPhone 4 or 5. So my wife handed the sales person her iPhone 4. He took a gismo out of his pocket, shined it into a hole near the on/off button, and said, "The red light inside isn't shinning bright red, which means your phone has water damage and is worth nothing." Now, here's the thing: The phone was never dropped in water, and the most moisture it ever got was from a sweaty hand. The phone works fine. It sends and receives calls and texts. The camera works. It downloads pictures. In short everything works. So, here's my guess. Verizon doesn't want iPhone 4's but they want customers coming to the store in the hopes of making a sale. I don't like unscrupulous sales practices and I'm taking my business to another mobile carrier.

I have been a Verizon customer since 1998, changed to business assumption of liability in 2005. We then had a reorganization filed in 2009 that ultimately failed in 2012, when I took over the assumption and liability Verizon made several errors in billing and has over charged me for equipment and usage. Verizon has every documented notes on my calls going back prior to 2012. I have proof of these erroneous charges by Verizon and misrepresentation. I have been told that I am not able to get an audit without an attorney requesting this. I have charges in excess of $300.00 for the past 5 years and I can show that I once had a grandfathered account that should have kept my bill at a maximum of $120.00 per month and they violated a court approved reorganization plan making me liable for debt that was under the business account, not my personal.

We needed to get hold of Verizon to report an issue that we were having with our e-mail. We held on for 40 minutes and eventually just gave up. Surely they do not expect customers to hold on for that length of time. In addition the telephone number that was allocated to us from Verizon was previously allocated to someone else. We have been receiving debt collector calls for more than two years. I reported this to Verizon and they said that there is nothing that they can do about it. Interestingly, Verizon even has the previous owner's name recorded under our number.

My husband got up at 3 am on 9/12 to order 4 iPhones for our family. On 9/18 we get an email, not a call mind you, that Verizon has canceled our order because he didn't approve the Terms and Conditions. He called them and found out that it was a "known problem" that they didn't ask for approval of Terms and Conditions on 9/12. Our order is now backed up to October. Are you kidding???

I had 3 Lines of service with Verizon Wireless: two Samsung Smartphones, Galaxy 5s and Samsung Note lll plus a very basic Samsung Phone. I was told numerous times that my monthly Phone Bill would be about $140 plus taxes. However that wasn't the case. My bills ran from $250 per month to $320 per month. I spoke with Verizon numerous times to no avail. Just the other day I received my bill and it was once again Sky high. But this time over $500 so I phoned Customer Service and shut off all 3 Lines.

I have been divorced for almost 4 years. My ex is using my credit to get discounts from your company. I SHOULD NOT HAVE ANY ASSOCIATION WITH HIS ACCOUNT!!! JOHN (JOHANN) **, STOP using my name to give him discounts!!!! $1.00 phone for a 2 year contract. Look it up, YOU called him about this offer. Cut this connection off! I will be finding out how to do more about this issue along with my post throughout the internet about this type of fraud with your past accounts & name association. Do your homework before you defile someone else.

I went into branch for new service for internet, phone and premium channels for TV. While the person who waited on me was excellent, I was led to believe that instead of monthly, which I normally do, if I signed up for 24 months of service, I would get a Verizon wireless iPad or up to $200.00 off any tablet coupon. I received the coupon and went into the branch for my tablet only to be told I had to now sign up for a wireless phone service, which I do not want or need. False advertising as this was not on the ad or told at inception of home services. The day I was in the branch, I was one of 10 being told the same thing. Was also told by the wireless person in the branch that they were getting several a day with the same issue. Very Bad - would never recommend. Should be told up front so can be informed.

One of the phones on our Verizon plan was dropped, it was a phone that was due for an upgrade in four months, an Iphone and the screen was cracked so bad the glass was actually poking up. So, I called Verizon to see about getting a replacement since we paid $9.99 a month for 20 months on this phone for insurance. It turns out the deductible on this out of date phone is $169. So, basically I was going to end up paying $368 for a new or refurbished phone, a phone that was due for upgrade in four months. After going back and forth with the customer service rep at Verizon, I asked to talk to a supervisor, he told me one would not be available for at least twenty minutes, I waited. The supervisor told me no early upgrades were available for Apple products, this was a contract between Verizon and Apple.

Before I moved to Los Angeles area, I had AT&T for my home internet connection and I never had any complains with it, the streaming was fast. However, when I moved here, AT&T wasn't an option so I went with Verizon because I used to have Verizon phone service before I switch to another carrier and I loved it. Unfortunately, I have been having such a bad experience with Verizon "high" speed internet for so long that I had to write a review (this is my first review ever to any service, that's how inconvenient the service is). The internet is super slow, and it is such a long process to call Verizon and ask someone to fix it for us. I did it last year and it was a pain. Verizon increased its price to additional $9, fine! But at least provide with that kind of service too or do something to improve it so that we don't have to wait for 10 mins to download a 3mins video. Verizon is a huge company and as a customer I expect more than this. Please do something about my home internet, it's frustrating.

Purchased 4 Androids with Unlimited Talk, Text, and extra data plan. We were told to put $500.00 deposit on phones and our monthly cost would be $127.00 + $150.00 for data plan of 20G. But First bill was $300+ said we went over data, each month increased again for so called same reason so when asked to be on diff plan it is monthly $475.00 with 30G data or $575.00 to limit how much data each phone uses. So at those prices I say, "What will it cost to end the last year of my contract?" The response $1000.00!!! This is robbery....Who can actually afford prices like that? So now I'm stuck unless I come up with that cash. Once this contract ends I WILL NEVER USE VERIZON AGAIN! PS, they were trying to charge for a hotspot that we turned off 2yrs ago!

Iphone 4s phone having problems requiring replacement. Contacted Asurion about replacement. Originally used them in past and deductible was $50. Somehow NOW the deductible is $200. This is for an OLD model phone? Told them NO! Called Verizon and advised I could get NEW, 5S at AT&T for $200. They said to keep my business, I could get new, 5S for free with 2 year agreement and move upgrade date on that phone to now. It would be in 2 day mail. 10 days later, no phone and called back....told order was cancelled and would NOT honor that agreement. Called again and agent talked me into preordering 2 iPhone 6's with 2 year agreement and move upgrade date to now. I was to get email showing confirmation and would get tracking info when avail. Did not receive confirmation so called back and told order was NOT placed and was NOT in preorder list. Now would be min of 6-8 weeks if I ordered again. Called back and agent was in the process of placing NEW order. When I asked to get details about purchase, was told he would call me back in few minutes with details.....They did NOT call back. Called to complain why all this was happening and no response yet. Very poor customer service.

I have never dealt with WORSE SERVICE!!! Lets see where to start.. Called last Friday, was told I had 4 lines eligible for iphone upgrades. Said I would call back in an hour and order. Called an hour later, was told I could only upgrade 3 of the 4 I was promised.. Fine, I did that. 1:25 min on a call with an operator who seemed to have just landed on earth that day. I was asked to confirm the color and size of the phone nearly 2 dozen times, only to RECEIVE A BAD CONFIRMATION!!!!

You know what? I think me and my family are getting boned by Verizon. I see on TV that T-Mobile or AT&T will pay Verizon the early termination fees to leave. I pay a whopping $350+ a month for 5 lines when I can pay a little over $100+ and have more side items than I have now - 300 mb for my internet!! CRAZY CHIT HUHH (Verizon has really taken advantage of me - shame on you). I need to put a stop to this madness and overpaying BS. Looks like it may be time for a change - only thing is I've been with Verizon for well over 18 years!!! :(

I am using two cell phone lines and paying for four lines. Last year, both my daughter and I's cell phones broke, like within a week of each other. Unfortunately, we didn't have insurance on either phone. I couldn't afford to buy a cell phone outright and we needed our phones. I called Verizon customer service, and they told me I could get new cell phones by adding two more lines for $10.00 a line. I chose an iPhone, and a few months later my daughter bought her iPhone where the lowest plans Verizon has, 700 shared minutes, with unlimited text, and data.

I bought a new Samsung Galaxy tablet 10.1. It kept dumping my files. Not even 1 year old. I sent it in to Verizon. They send me a "like new replacement" that's worse than my original. It doesn't respond to my touch. I follow all instructions and send this defective tablet in. Weeks go by I hear nothing about my tablet. We call to talk to rep about situation and after being on hold two hours, he hangs up on us. He never returned my call. Still no resolution. We call back and talk to another rep who says tablets are on back order. He says to go to corporate store if no tablet in a week.

While visiting A Verizon retail store in Glenmont, NY for another reason, the sales representative, an older gentleman named Fred told me about a promotion with a tablet. I specifically asked Fred if there were any hidden fees? He asked "What did I mean?" to which asked if there were any activation fees or anything like that? He replied "no". He told me I had two weeks to try it out with no obligation. He never mentioned that after three days a $35.00 per device fee will be applied. I didn't know, so I returned the tablet five days later. It was a waste of space since my smartphone did the same.

This is completely true mind you, although edited for the sheer amount of bs I know the average reader will not want to slog through. Here goes, I was a loyal VZW customer since joining the Army at 17, signing my own contract with them at first opportunity at 18, and paid every expensive bill on time for about 12 years, even letting my younger sister come on board the plan under my wing, with granny and mom in tow. This hiked my bill to about 400-500 a month that was always paid on time and with little to no fuss.

We visited the Verizon store at 8505 Main St, Houston, TX 77025 on 5/24, and spoke to a Sales Associate, **, who told us of a promotion where we could purchase a tablet for a trial period of 14 days, and if we decided not to keep it, there would be no penalty. We returned the tablet on June 6th, and we were told we owed a $70 restocking fee. We told the store manager, **, that Mr. ** had not informed us of this fee when we made the purchase. In fact, he was insistent that we should try it out, and reassured us there would be no cost to us if we decided not to keep it. I specifically asked him if he was sure there were no fees, because we would not make the trial purchase if we would be charged fees. I called customer service and they reduced the restocking fee by $35 which I paid.

My husband's recharging port went up on his phone and unfortunately I did not have insurance on it. We upgrade under my line and got him a new phone which was the Moto X. When we got the phone, it immediately started having issues, called tech support and eventually they sent a new phone out. This second one started having the same issues. I asked if we could just go back to the Droid Maxx and was told no due to the 14 day return rule and it was day 15 so we got a third phone. This phone couldn't even be activated. Took it to the store. They couldn't do anything with it.

We've been with Verizon for since 1990. We currently have five cell phones with Verizon. In the June/July timeframe, I upgraded three phones with the help of Jennifer **; great customer service. Two of those phones are heavy data use phones. Jennifer agreed to give us unlimited data using a customer loyalty code. The same code was used on my wife's upgrade in November 2013. Jennifer asked that we take delivery of the new phones, contact her, and she would put the codes back on the accounts.

Originally, we had 3 business lines and internet with Verizon and decided to switch to Vonage due to lower prices. While Vonage was cheaper, the service was confusing and unreliable. We decided to switch our number back to Verizon. I called in mid-August and asked to have our number ported back. The representative was very nice and said that it would be able to be ported on August 27th and that he would send a confirmation email.

Verizon insists that I am using 6 gig of cellular data per billing period. This is impossible. I do not stream anything, music, videos etc. I do not do any social networking, Facebook etc. I use my iPad for email, checking game scores and surfing the web. Either this is an intentional scam or their system has gone haywire. They try to blame me or the iPad. Apple says there is nothing wrong with the iPad. Any ideas on how to file a formal complaint?

I wanted to purchase a Galaxy S5. I was so excited and Verizon seemed like it would be a good place being a former Verizon customer with no complaints when I left. Well boy, was I wrong. I went online and opened up my shopping cart and went to order the phone and in the middle of it, they changed the promo price. I called in, they basically said there was nothing they could do. I begged to differ, had they wanted to sell a phone, they would honor a price within a matter of minutes.

Had an issue with Moto HD Maxx. Replaced SIM card, about a week later the 4G stopped working. Call Verizon's support. Through troubleshooting it was determined the 4G radio died in the phone. Replaced phone under the extended warrant which we pay $8 monthly for. New phone arrived, placed new SIM card into phone, called 800 number to activate and still no 4G. Called tech support, they tried to reactivate the SIM card. No luck, replaced with old SIM card, gave info to Verizon tech, and away we go 4G is working again. I was a happy camper till I got a email from Verizon, stating " the phone was damaged and we are going to charge you $300." WHAT????

So I went into Verizon about 2 weeks ago to get a new phone because my charging port got messed up. I had a warranty on my phone but they don't cover the charges for messed up charging ports (of course) so I paid $150 to have a new phone shipped and when I got it, it was a complete dud, said the Verizon guy. So they order me another replacement phone and when that one came in I put my sd card and sim card in the phone and then I realized that I didn't have any mobile network or service. So the next day I took it in to Verizon and they gave me a new sim card and when I left the store my phone was working, then later that night it stopped working.

My phone broke so I got a new one which just so happened to be a 4G data on the phone for 2 hours before I ever got in touch with an actual person. The Verizon store told me I could change my minutes over to my new phone but after all the waiting and aggregation, they told me I forfeited my mins when I switched so even though the plans are the same price and everything else, they won't let me finish my last 18 days out. Talk about a ripoff. Why should I have to pay 50$ twice for the same month? Verizon needs to get on the same track with each other and know what they are talking about before they tell you something.

We obtained Fios when it was introduced here, requiring an extension of our contract. Our lives have been turned upside down since. I only wish this HAD been a joke. My neighbor ordered FIOS. Verizon did not bury our lines as there is no underground easement. Yet FIOS slated our property to be trenched for the neighbor's line, all the way across the front of our property (and, according to at least one Verizon employee, it appears this was outside the easement even IF there was one). I asked why. Verizon admitted the error, and then came and trimmed (and I am being kind as at least one tree was mutilated... a tree that did not, curiously, need to be "trimmed" to provide US with service). I inquired and was told it didn't matter as Verizon had a RIGHT to trim, whether it should have or not.

So, it is time to upgrade my phone, (which I have refused to do for a long time because I would lose the unlimited data package they no longer carry), so we go to the Verizon Wireless store on Wednesday, Aug. 20th. to see about upgrading my phone. I was pretty set on the Lumia, which we saw I could get for free online. We start talking to the sales rep, and she convinces me the iPhone 5C is a better deal (which I found out later it isn't. The camera isn't as nice, which is one thing I asked about), so I get the iPhone 5C. Then comes the dreaded signing of a new contract...

I recently broke my cell phone and called into customer service where I was told it was within a month of my upgrade date so I could upgrade over the phone with them but that it must be over the phone. I was fine with that and requested a Galaxy S5 which showed online for $100 after mail in rebate. The representative said the price with him was $200. Since it was my only option I agreed but stated I needed the new phone Saturday - at the time it was Friday. He said that would be fine and we could overnight it to me for I believe $12. Later that night I checked my email and saw my phone was coming Tuesday due to Monday being Labor Day and the price was over $300. I called in and was told the price was $300 because of a $30 fee and a $50 mail in rebate that I was not told of before. She also said the phone should be to me Saturday since it was sent over night.

I have had Verizon for a number of years, and my last 2 year contract ended August 2014. Verizon offers a FREE upgrade when your contract ends. I went to upgrade my phone and found not only do I sign a two year contract I have to pay a $30.00 upgrade fee to get this free upgrade. I questioned a Verizon customer service rep about the fee for the false free upgrade and was told it is required so Verizon could continue to give outstanding service. How can Verizon claim outstanding service when Verizon lies to its customers?

I am 67 years old and live on social security (which ain't much). I have a plan which includes myself and my grandson which runs about $230 a month. Verizon claims I used 10gb of data in the first 7 days of the billing cycle and then another 13gb during the rest of the month. This didn't happen. To me a phone is for making calls and now, texting. I have had to increase my data amount but that was AT THE END OF THE BILLING CYCLE. I took the phone away from my grandson and I stop doing anything except making phone calls and texting, so I know we didn't use the data they claim we did. THEY can't tell me how the data was used or anything else. I paid what I normally would pay for the month of June and paid the bill for July. But they still block my incoming, outgoing phone calls, even though I challenged the bill with Mr. Dan Mead, CEO, Verizon Wireless.