Verizon Wireless Reviews

The 1st person I spoke with obviously didn't have enough training cause he constantly was asking me to hold and finally hung up on me. He sent a text apologizing and said he would return the call and never did. I finally called back myself and spoke with another agent who also didn't seem to be very knowledgeable in assisting me. I asked him to please not hang up on me and if we did get cut off to please call me back. He too sent a text saying the same thing the last guy did and never returned my call. He and I had actually started with the orders.

The next day I called back in and was assured the orders were in or the phones and that I just had to sign the terms and conditions. Now mind you, no one ever completed the breakdown and disclosures of the complete program. We had discussed the savings of $25 per line however, so I was finally going to save on my bill. When I received the phones, I read the fine print and it said the phone not only had to be in working condition but could not have visual physical damage or cracked screens. This concerned me, so before I sealed my old phone in I called and the gentlemen that assisted me was rude and unhelpful, basically saying a contract is a contract and these are the conditions of the early edge program. On the particular phone, this phone was over 3 years old and definitely was working but not in picture perfect condition due to the cracked screen. I also had another line that had previous reported water damage and the 1st phone also had reported water damage.

This was reported to Verizon but once the phones started back working there was no need to replace them. I did replace one of them with the LG Intuition which was a bad choice. I believe I used up the upgrade on the 1st phone or one of the other 4 lines to do so and it was all bad. The phone overheated constantly as LG phones are known to do and even catch fire and it caused our data to skyrocket another reason our bill was so high. We had been paying for 16G of data as I had to keep upping our plan to avoid overages. I quickly checked my Motorola Razor to see it would come on and did an esn switch while waiting on a warranty replacement and never activated it again! No one bothered to adjust the data or even advise us of the unnecessary data on our plan.

To sum this down, I contacted the corporate office after I had called back and spoke to another agent who also didn't let me speak to a supervisor and continued telling me what he thought I could do instead. It was suggested that I could do an insurance claim and then send them the replacement to avoid the $200 charge which would be inevitable and I felt this was bad business. Again I was losing out all along because I had to turn in 4 phones that were already paid for or free upgrades to get 3 phones at $599 and 1 at $549 and be billed over a 20 month period till they were paid for. The benefit is that it was supposed to lower my bill and I was even told by one rep that they were almost free with the credit monthly.

Now I in turn told him that since I'm no longer under contract with the lines, if I cancelled I would have to pay the full amount. What I realize is this plan is a way to rip people off. If you chose the upgrade your phone after paying 60% you must again trade in a phone without damage and who is to say this would be the case. I tried 4 times to reach the corporate office after speaking with E** and on one call I was told there was no such person there. The second time I did speak with her as she had promised to call me back after I spoke with her and never did. Verizon reps have a habit of this it appears all the way up to the corporate office! When I spoke with E** the next day and called twice before I could get her, she flat out lied and said she called and left me a voice message but I had no record and she as well at me could verify the call log. She also said I needed to do an insurance claim and could get credit after on my bill.

I couldn't believe what I had to go through just to hear the same story! I called another company and saw I could save money and get any early termination fees reimbursed and get a much lower bill. I called her back to let her know I would return the new phones and just wanted to make sure there would be no contract or early termination fees as I was told and she said that was not the case. I was clearly confused as the early edge program requires you to turn your old phones in and state you cannot get them back so I didn't have phones to use, what as the contract on? I advised her that when you go to court what matters is what's in black in white on the contract. I told her to advise me where I could see this and asked about the 14 day worry free guarantee I was seeing and she had no answer. I advised her I would research online and call her back.

I did and called back to advise her of my findings and the person who answered was downright nasty this time. She said there is no one here by that name and I advised her I had just spoke with her and also I was told the same thing earlier. I said can you give me someone else then who can help me and she said nonchalantly I am it! She then went on to ask me to go into detail about what I wanted so she could transfer as I told her more she continued to ridicule me with her rude comments saying the longer I took to tell her what she wanted the longer it was going to take her to transfer me after saying to me "I'm it!"

I could not believe a top company such as Verizon has these type of employees working for them. When I initially spoke to E** she reminded me the calls were recorded and said she would have to find out what I was or wasn't told and get back with me. When I asked ** could I speak to a supervisor she said there wasn't one and that she didn't have one. I am still in disbelief right now. I have already contacted the BBB but wanted to warn others of Verizon's practices and lack of customer service skills.

As consumers we never know what we are dealing with until we have to call them and that's when you find out the truth. With employees like that, I'm surprised they stay in business. One thing I know is a contract is a contract and they appear to have purposefully mislead me into this new program because had they checked the information on the account they clearly would of known we didn't qualify for the nonsense they are offering. Consumers beware because in the long run everything that sounds good isn't and if it sound too surreal it is!

I am headed to take my phones back to a local store which I was told in the past I couldn't but assured by the representative M** that this was always allowed! I want to avoid any unnecessary fees and I certainly am not going to pay $2346 for phones I obviously didn't qualify for anyway. I also was lead to believe you had to transfer 4 phones minimum as they advertise and was told that isn't the case either. My parents are in their 70's and don't particularly want to change companies but I want out of this company!

The best that was determined is that the problem is Verizon's bandwidth is inadequate in my marina's vicinity. And the 1500 boat owners in the four marinas on my end of Harbor Island, San Diego don't represent enough potential market for Verizon to put in more equipment. They tried to say that the airport next door wouldn't permit it. But have you ever had trouble with cell service at an airport? So that's obviously a lie.

It wouldn't be that big of an issue except they are not honoring their service agreement and not releasing us from our contracts so we can get a provider that does service the area. Nor are they fixing the problem. When a carrier makes a decision not to provide service to their customers, to my mind, that constitutes Breach Of Contract. And we customers should be able to switch providers without penalty, in that case.

Today I went online to pay my bill and discovered I was charged for both phones. I spent three hours on the phone with three different Verizon agents including a ostensible supervisor, all of whom recited the same litany of a vicious circle that claimed the phone had shipped and was delivered. My statement was completely ignored because their research proved a phone had shipped, been delivered and presumably had either vanished by strange vortex forces or been pilfered by me. I was being called a liar. There is no logical or common sense rational for a person ordering a phone that he then steals only to have it immediately deactivated when he calls in the missing phone. Somewhere between Verizon and my doorstep someone took that phone. That is theft.

Since I had assumed Verizon was taking care of things, I did not call FedEx until I saw the charge for two phones on my bill. For Verizon to take the position that their research proved I received a phone is contrary to proper protocol for crime scene investigation. One works backwards from it to see how this happened. Verizon worked their way forward toward the conclusion they had already reached. Three hours of phone time did nothing to alter their intractability. They refused to reverse the charges and made it clear there was no one in their company whom I could discuss the matter with. The customer is always wrong as far as Verizon is concerned. They don't care about the truth, just the bottom line.

I was able to rectify the battery usage by temporarily shutting down Bluetooth and location services. When I started them up again, everything seemed fine with the battery and the slowness issue, but still no access to voice mail. I made a call to Verizon's customer service number, and after a 45 minute hold/conversation was told that all I had to do was set up my original voice mail account again by dialing *86, which rang busy all that night and the next morning.

So I went to a Verizon store and left about 45 minutes later (all that had to be done was to reboot the phone one more time and reset the password that Verizon had reset without my knowledge) with my email account restored and 5 lost messages that could have been anything from telemarketers to a request from a client for who knows how much work. I was not told that I would lose my voice mails before the CSR re-setup my account. I was told that Verizon had not violated their contract, and that they had sent out warnings about what was about to occur. Yes, I remember a confusing email message, long on hype and sales pitches, where I tried to opt out of the visual voice mail, obviously with no success.

Verizon blames Samsung for the problem, but I find it hard to believe that Samsung included the visual voice mail changeover without Verizon having requested it. Verizon is the one who provides it and keeps the profits from it. I feel that Verizon has arbitrarily put their profits ahead of my needs, and by locking my voice mail account without my approval, has voided their contract with me. They obviously feel differently. I obviously will never sign another contract with them. Although I can't quit them right now without a legal battle that would ultimately cost more than it would be worth, they have lost a "valued customer" (as they say) of many, many years.

The manager grabbed my arm causing some bruising. I told him if he touched me I'd press assault charges. He let go. I damned near called police. I was on my cell at the time & my wife heard the whole thing. Needless to say I got a similar LG sliding keypad phone from AT&T & my forthcoming birthday has not been ruined after all. I feel all Verizon Wireless employees need more sensitivity training.

I have been happy with the quality of service (I work in very remote places as I fire lookout and am able to get service, granted I am on the top of a very tall hill). I have also been happy with the pricing structure and the fact that they will always grandfather you on your plan. (I have a 3g wifi wireless card that I have unlimited data on. As long as I don't change to 4g I will always have unlimited data). I saw all the negative reviews and thought I should at least say I have been happy with them and that so far, they have not given me a reason to switch.

We bought a new laptop last month because we felt to hold down the usage - we would hook up to Wi-Fi thru another source. But this meant that I would have to go out of my way to either go to the library, or a fast food restaurant and sit for a while to get online. This is not convenient! So just the other day, we got a text saying we had to pay something on our bill or they would shut us down. I immediately called in $300.00, then it called us back and said that we owed another $2.58. I again called in $3.00, and boom, we were disconnected. They said on a recording, it might take 12 to 24 hrs for our phones to be turned on, and at a cost of $15.00 a line. I am done!!!! They have gotten all the money they can from me. Finished!! Been with Verizon since 1993, and they have the nerve to turn off my phone!!??? I will do without my phone for another day, and go directly today to Sprint. They will pay off my Jetpack and I will have a more reliable company to deal with!

I spoke with the store manager (San Luis Obispo by the way) and he assured me we wouldn't be charged. In the meantime, I filed an insurance claim -- the last page of the claim asks "what's wrong with the phone" -- I respond "I don't know, just won't charge" -- they tell me to contact Verizon. Anyway, four weeks later we get a bill for $299 because of water damage. I was on the phone for about 3.5 hours - told them I would return the phone -- do anything to avoid the charge, that it was their fault and they lied. Basically was told "that's too bad, but you're responsible for the cost." They offered me a small percentage discount of them -- how kind -- NOT -- and, get this, $200 off a new phone for ME if I agreed right then. Total crooks. Can't wait til my contracts end to move to a new company.

After speaking with the "PREPAID TEAM" the supervisor proceeded to tell me that I had not put any money on my account on May 22/2014 and they had suspended my account. Really??? On May 23, 2014 I checked my account and $45.00 had been taken out, and the following day May 24, 2014 I have nothing? And you suspend my account??? I paid for May. Not good enough for Verizon. I did as told and put $5.00 on my account to re-activate my account and was promised, at that time, that within 72 hours I would see my credit of $226.00 back in my account. 144 hours later, still no money..... I called Verizon again, this time in a fit of Rage!!!!!

Where is my money??? After a long argument with a supervisor, his lame excuse was "We had to make sure that you understood how the prepaid plan worked and we needed verification of that fact." Really???? My response: "What if I had never called you back? Were you going to keep my money? Were you going to call me? Are you calling me stupid?" Now I'm told I have to wait another 72 hours to see my credit of $226.00 back in my account. I'm slowly beginning to see a class action lawsuit evolving. If anyone agrees with me please let me know.... BEWARE OF VERIZON THEY LIE.

The next day I discovered that my monthly bill would be $90, so I called customer service and explained the situation and was told that he coded it wrong and they corrected it. But the next day I went to use the hot spot(which I've used already) and couldn't so I called customer service again and was told that with the $75 plan that you're not allowed to share the phone's internet (which is stupid because you're paying for it anyway), only the $90 plan, so I was lied to again. I'm not taking the phone back because they charge a $35 restocking fee. They lied 2 times now so I have no problem racking up the bill and keeping the phone. They didn't want to rectify the situation or anything.

Since those emails have inexplicably stopped coming, I have started checking my account on my own to prevent overages. Before the end of the billing period, on about 5/19, I checked and saw that I had less than 5 gigs of data transferred. Since I had less than 5 gigs transferred, I changed my account DOWN from the 20gb plan to the 6gb plan. On 5/22, I went into the store to add two Ipads to and remove two jetpacks from my account and was not alerted of any overages. A few days later when the bill came out, it showed that I used over 100 gigs of data transferred for an overage amount of $2500.

I have drawn conclusions from these facts and determined that in my opinion: I did not transfer this data. There is some technical glitch either with the equipment or the billing method. I really should have been getting many warnings of excessive data usage before bills of over $3000 in overages were charged. I really DID see that I had less than 5gb of data usage before the 5/21 bill cut, or I wouldn't have LOWERED MY DATA PLAN. (I'm not Crazy) There is no way that I should see less than 5gb of usage and then a few days later get a bill for over 100 gb of usage! When Verizon sees a bill cooking up to being over $2000, someone should be making a call or throttling the account in case of abuse. The Rep in the store should see something and realize that something is not right when looking at my account. How can you be making changes to the account and not say anything about two previous months of hundreds of dollars of overages?

Verizon have stated: "There is no way that Verizon can make a billing mistake on the account. There is no way that any technical glitch or error could have been made on the account. These billing systems and devices are perfect and infallible."

Verizon cannot tell me any details about the actual data, including. There was actually a finding where due to my requesting and paying $500 for a static IP address, the overage emails cannot be sent out any longer. They just figured that out on 5/28/14, even though I called about overages and not getting emails a month earlier. Due to this, they were willing to negotiate last month’s overage bill of $800, but not the current bill of $250

Upon my return, my bill was hundreds of dollars more than I expected for Morocco. I inquired with Verizon Wireless why and they said I was being charged $20 per megabyte for this particular country. They told me that they had sent me an email a few days before leaving that included this information at the end of a correspondence that took, as I remembered, several pages to print out. Since I had closed out the call before with what I thought was a clear understanding, I disregarded.

Apparently they also sent me several emails, they tell me, while I was in Morocco, that I was being charged $20 per megabyte. I'm sure that is probably true. But since I left with an understanding of the charges that I had obtained with a phone call with live human being, I didn't pay any regard to these emails. When I asked about this, they said they could reimburse me 25% of the charges which came out to around $85 of roughly $385. I mentioned that this did not seem appropriate given they weren't standing by what I was originally told. They disagreed. They were very polite.

I mentioned that I would cause bad publicity if they didn't pay the amount. They mentioned that I signed a customer agreement to never give bad publicity. I asked if giving the facts of the case as I viewed it would be considered bad publicity and I was told, "I believe, no." So this is my view of what happened. In my personal opinion, I don't this high charge for Morocco was fair. In my personal opinion, I think Verizon should have stood by what they said on the phone in my original phone call and not demanded that a customer pay attention to emails while they were traveling that didn't coincide with what they, in my opinion, were originally told. Incidentally, I declined to accept the $85. I still felt, in my opinion, that this wasn't right.

I have been near tears for all this time and my husband is really angry. Do not do this... it is not worth it. Stress level is a 10 & we are stuck with a jet pack that doesn't work all the time, I pay at least $80 a month just to have it. I have to buy more gigabites each month in order to be able to use my eBay. I lost my ability to use my fax machine, read my books on line, stream the Yankees games that we pay for, lost my Verizon email address. It is the biggest mess I have ever been in. Want to sue them but more $$? I might anyway. This is not right. Never been this depressed. Verizon people all tell me it isn't right....no one can help us.

Final situation, we were billed for months of service we did not receive, for suspensions that were made by Verizon agents - that didn't work, and for a final cancellation fee of $90.00. We found at least 5 alternative companies that provide similar service some with not contract and all with much lower fees. We have gone with MagicJack and have wonderful service even while out of the US - all for 1/10th the cost and no contract!

I called Verizon support for the Jetpack, and this time Brian answered. Brian was not friendly, was not willing to help, finally reset and gave us back 1GB, but not friendly, did not want to help resolve this issue, and only with my insistence was he willing to transfer me to his manager. I held on for a bit, but finally hung up. We could not get online at that point. I called back, the woman helped us get back online but was insistent that we were using this much data. I explained to her, as I had every other support personnel, that we have never used over 1GB of data in this household EVER. I explained we do not upload, download, stream movies, music, etc. I informed them the only downloads we do are normal updates to our computers, the rest of our usage is surfing the net, and emailing. There is no way we use 3GB every 3-7 days. Verizon, Brian, tried to sell me the 10GB plan for $90/month; which, according to Verizon, we would use in a weeks time anyway.

I explained to the last support tech I spoke with, that I live on hotspots as I travel for work. And if I were to use Verizon, it would cost me approximately $1200/month; I could not even afford this service through Verizon. Tmobile costs $30/month UNLIMITED. I also stated that no other company charges such data usage for just "connecting" to the internet. The last support tech finally admitted it's approximately 5 cents a minute, or somewhere around that, just to be online with Verizon. Then she went to say maybe someone hacked my account, although on my end the two connected computers that showed were the two in this house. She then asked if someone could have hacked the jetpack and if I had a password set. I stated that I was using the password that came with the device, and if their password was easily hacked, I would not be aware of that issue. I informed her connected devices showing were the two computers in this household. I tried changing the password, but could not get the jetpack to connect; I had to change the password back.

When I looked at the properties of the device through the connection manager, I stated the lease of the device began on 5/20/2014 and expired on 5/21/2014. I purchased the device almost one month ago. I informed tech support of this, she acted like she did not know what I meant. But I told her if Verizon keeps setting it to expire, that could be the problem. I copied these details into MS word doc. I will attach if I can. I informed Verizon I wanted to return this device and secure a refund. It is past the date and Verizon informed me it would be up to the store. I stated if I had known Verizon was manipulating data I would have taken back immediately; but Verizon played like they kept fixing me device until the refund period ran out; then the ever nice service turned ugly.

I informed Verizon I would make a complaint to the BBB and whoever else will listen. I would soon give up my internet than be gouged by Verizon; who is the one trying to get the Government to allow this sort of ridiculous overcharging of the internet. Verizon is the one trying to get us to have to pay for our internet usage in a price gouging manner. All carriers have already changed the way they charge except for Virgin Mobile. I lived in an era before all of this and am happy to tell them all to keep it and not spend one dime for any of it, should they get away with the gouging. Thank you.

Today I get a letter saying I'm past due, late charges and a threat to suspend my account if I don't pay immediately. I call and I am told that the credit was rejected so I owe the money. No notification of the rejection. They say they sent me an email before the trip showing the rates. I have every email received in my inbox or deleted my, no email. They also state that each time you enter a country they send you a text about different plans. I was already on one, why would I check those. They gave me bad information on the plan, promised a credit and reneged, and sent a threatening email. It would cost me over $300 to cancel now so I won't, but I certainly will as soon as I can. Bill is paid, they won!

My mother was very upset and asked the customer service rep to void the contract. That can't be done - she was told by the rep and a supervisor she was transferred to. Unless she pays $150 per line to cancel the contract. This is an abusive policy taking unfair advantage of senior citizens who just lost their spouse. Why is it necessary for Verizon to force a spouse to start a new annual contract just because the acct was changed to the surviving spouse's first name (same last name). It's not as if my parents or I received new phones from Verizon requiring an agreement to keep the service for a period of time.

I spoke to a senior Verizon person who basically said it was my fault because I was using a phone with such old technology on it. This for a phone that VERIZON sold me (for a pretty penny) 14 months ago. When I complained that Verizon knew about the problem with the update for iPhone 4 customers and never informed them either that they shouldn't install the update or that the update may have caused problems, he said Verizon didn't want to start a "panic." What he really meant was that Verizon didn't want to have to pay to replace phones that no longer worked. He also pointed the finger at Apple and said it was their fault, not Verizon's. I told him that I was a Verizon customer, was paying them a large sum each month for service, NOT APPLE.

I am outraged that no one cares for the consumers. I've complained and asked Verizon how will they remain competitive and about the difference in pricing with other carriers and Verizon only responds, "thank you, hope I have handled your concerns and have a nice day!!!" These large companies just prey on the little people! I am sick of it, wish there was something I could do to have regulations on these things. I know we have the option to not have cell phones but with our busy lives who has the time to sit home and answer landlines these days??? I know very few households with landlines anymore! Geesh!

Our huge complaint is that since we don't get service 95% of the time, we didn't get the message saying more $$ was due. And even if we did, the message was sent on the SAME DAY THEY DISCONTINUED USE OF THE PHONE. HUH? So, it was already too late, they took our $46. WHAT KIND OF SERVICE IS THIS? And when we called (of course we waited, don't you always wait with Verizon Customer Service), then waited again for a supervisor, we got no relief. BTW, they have all our personal data and when we asked for the info. on whom we were speaking with, we got a name, Crystal, but told that no location can be given out. Furthermore, this person REFUSED to allow us access to anyone higher than her rank, stating that Verizon followed its policies and that was that.

I was a manager in business. If anyone wanted to speak with my supervisor, I was PROHIBITED from refusing that. Can you say "we don't care because we own you"? Why isn't there a civil action on this stealing of $$. My brother, who is disabled, ran into this with Verizon and I literally had to put it on my calendar when he owed $$. We are switching providers, our whole family is. This happened in the state of MA. BEWARE Verizon prepaid service, consider other options.

I want to get out of the two-year contract so badly, but there is no way. Verizon became a bully in getting everyone to sign the contracts, and then charges whatever they want. I asked them to print out the bills and payment history. Today I just found out there is a surcharge on that. Their billing statement is so confusing, you'll need a good half hr to understand what's on there, then another half hour to call customer to figure out what the surcharges are for. Please do yourself a favor. DON'T USE VERIZON FOR YOUR WIRELESS SERVICE. It's not worth the trouble. VERIZON WANTS TO CHARGE YOU. THEY ARE NOT THERE TO HELP YOU AT ALL.

But the service that was provided was unacceptable. I have called Verizon many times to get the issue fix; however, on the day the technician came, the service had no problem so nothing was done. But days later there would be both outage on phone and internet services. I just called again before and another technician was scheduled to come, but no guarantee can be make to me. Home phone lines should be the most reliable service that the elderly can count on but it was always failing us. Technical issues shouldn't be the consumer's problem because Verizon was the one that should provide us with fully functioning equipment. It was a simple contract that the consumer pays, Verizon provides the service, but Then why are we always paying but the service was out when we most needed? Since my grandfather just got hospitalized, countless calls was made from social workers and other government agency.

So I tried to complain to one of your agent supervisors named Brooke and employee ID# is **. I don't even know if the information she gave me is accurate but her customer service was terrible. The overall satisfaction score would be zero or lower if I can give it lower. She wasn't sensitive to my situation where my grandfather is in the hospital already and she refused to provide me with any solution and guarantees. In her words, I cannot file a complaint through her and an official complaint can be only file online, but the service provider, Verizon, failed to provide me with internet service. So in her saying, it means that I have to have another phone from another service and an alternative internet service as well to: 1. To able to reach a useless agent, and 2. To file a complaint online. So if I have both standby phone and internet then why should I be paying and using Verizon that constantly doesn't work?

So if my grandparents or any other elderly are living alone, how can they reach help when the phone line service is not working? What if this is their only way of dialing 911? So they will die because of Verizon failing to provide stable service? Also a 95 year old grandpa should learn to how to use a computer to file a "proper complaint"? So I wonder what does the agent Brooke is hire to do when all she said was "a technician is scheduled for you." Also she said that she is not there so she doesn't know what the problem is. Well, you are an agent and moreover a supervisor, can't you be more responsible to the words you say? And what can my grandparents do when the technician is here on a day which service are fine and nothing was done like last time? So do we as families, cross our fingers and hope they don't need emergency help on the days that there are no phone services? Beyond disappointed with Verizon and all of its agents and technicians.

As of right now, Verizon has offered to take off 10% of the bill... Ha! Either they screwed up or they didn't! They didn't just screw up 10%! I have asked them to go back and review my conversation with their rep. If they don't take full responsibility for their mistake, I will be filing a suit with my local court system in small claims. I am so sick of Verizon. And yes, their hold times are long and while being transferred to another dept. and holding for a long time again, I get a dropped call... Ugh!

Went to buy two new phones after end of contract and were told we could only pay for them with cash due to the reverse account (with plenty of money to pay). After many conversations all the way up the chain was told I made a typo in my account when I registered. No amount of logic and saying I was being punished for a TYPO. I was just told "sorry we will not remove the cash only order." Eight years without a late payment and a ** typo and I cannot clear my record even though I paid early and tried to fix whatever error had occurred. Talked to humans but they were robot humans. A typo causes this much customer will. Are you serious Verizon?!

Second, Verizon outsources its customer service so you are not talking to actual company representatives. You are talking to people who make at best minimum wage and work an average of 10-12 hours a day (mandatory overtime) with break periods of only for lunch and two 10 minute breaks. Yes, this is happening in America, true slave labor. They (Verizon) like so many corporation in the new world order of America, have closed offices and subcontracted to the lowest bidder while the top executives at both Verizon and the companies they outsource to continue to rake in multi-million dollar salaries.

And finally, the surveys you take after an experience with Verizon customer service, only effects the representative you are talking to in their pay. So they not only have to listen and take the brutality inflicted on them but they are also punished in the paycheck when you fail them. You tell me, how is someone supposed to be motivated under these conditions?

If you want to make a change, don't post on boards like this, elect representatives that are for the working man/woman and stop turning a blind eye to the ignorance that has taken over this country.

The next month I looked at my bill and it said 2Gb allowed for data. Multiple calls and visits over many months to the store and Customer Support got me nowhere as they pointed fingers back and forth at each other. Recently, they even said that they couldn't restore it because they didn't offer the Unlimited plan anymore. This has become quite ridiculous, as it should be good customer relations for your company to follow the rules that they have put into place.

My next step was to contact the President of the West Area for Verizon Wireless. A few days later, I received a call from an employee in Executive Relations for the West region saying that she had opened a case for me. She also stated that she couldn't promise anything. She also attempted to give me other options that Verizon Wireless offers, attempting to dissuade me from pursuing this and most likely prepare me for an answer that I wouldn't like. She said that I should have a response by April 16th. As of April 21st, I had not received any calls or responses. Their own rules relayed to me by a Customer Service Representative at Verizon Wireless says that if a customer returns a phone within the allotted time frame for any reason, they will be reinstated to their previous plan. They have even stated during my conversations that if I didn't ask the store specifically to reinstate my plan, that they were under no obligation to do so. I did indeed ask the Glendora store more than once to reinstate me and they said they would. It never happened.

I then sent an e-mail to the President of Verizon Wireless. Surprise, I received a call from the same lady (who hadn't called me within the time frame that she gave me) the very next day! She was obviously upset that I had gone over her head with this. She told me that there wasn't anything that they could do for me as too much time had gone by. What they were saying is because of their lack of records on my account, they weren't going to take their customer's word for it.

In the past, I have recommended Verizon Wireless as one of the best carriers available to many friends and colleagues. Due to this incident, I cannot and will not recommend Verizon Wireless ever again. Unlike other large corporations, like Apple, they don't care about their customers. They are only revenue generators. I currently pay $350 a month for 5 phones.

During this incident, Verizon Wireless pointed fingers back and forth between departments with my issue, with no one taking responsibility to take care of business. This is not how any business should treat their long term customers. They have forced me to take to the airways and to expound on their terrible customer service, which extends up into the Executive level of the company. I am considering legal action, such as Small Claims Court in my region. This would cost Verizon Wireless quite a bit, as they would have to send legal representation to our local court to defend the very policies that the store and Customer Service did not follow to reinstate my Unlimited Data plan. But it is obvious that they don't care at all.

I am a Disabled American who has Epilepsy. Verizon Wireless is a company that you don't want to deal with!!

Supposedly, Verizon complied, and for more than a year, she accrued zero internet charges. Only now when we review our more than two years of saved paper bills (which we still have) did we realized that in August of last year, a single megabyte charge appeared on the bill - $1.99. Nothing else for two months.. Then it happened again in November, and TWO megabytes in December. Easy to miss, if there is supposed to be an internet block on that phone. However, $460 is difficult for anyone to overlook. No amount of discussion with Verizon has amounted to a resolution - we have initiated nine phone calls regarding this matter, only one of which made it to a supervisor (which, by the way, is not easy to accomplish).

They refuse to reconsider the charges, and insist a block was never placed on that phone. We would gladly pay the rest of the amount as listed on our final bill, if this rather large discrepancy were resolved. Even if this is not the result of some glitch in their system - or, heaven forbid, outright negligence - after years of good business with us, one would think they could be more reasonable.

I looked online at my account and basically they had enrolled me into the Edge for $849 for my existing (piece of junk) Razr Maxx. Contacted Verizon online customer service 08 APR 2014. Same deal. They assured me they would get the fictitious Edge contract cancelled by the 10th. Ensure the store kept my 64GB IPHONE 5s in stock so by Thursday I could get my phone. Went into the store Thursday 10th. Bad contract still existed. Verizon person promised to contact his contacts and get the contract cancelled. The 11th, contacted the in-store person. His contacts never called him; he was off.

Contacted Verizon online again today. Nice person, swore she would get it done. After 1 hour waiting online, she stated she was at the last phase, but I could go to the store and pick up my phone. Went to the store to pick up my phone. Yet again, at the promise 48 hours and the 849-dollar Edge contract mark and contract on your existing two-year-old Razr Maxx will be cancelled by the 13th. I told the store personnel to send the phone back; I am no longer interested. Any reps from T-Mobile, Virgin Wireless or AT&T want to make a commercial about Verizon's Edge program let me know.

Now, in the meantime, we have been to the store where we purchased this. We were told each time the matter would be handled. It hasn't. We have made several phone calls to Verizon. We are put on hold for a long time. My phone minutes have been run up and there is no end to this. I have asked to have the storeowners name and number. I was denied. I can’t see any way to get Verizon to get off my back. This is not my mistake. The only mistake I made was going to Verizon in the first place.

Generally this phone is a POS & VZW won't work with me at all and I've been a ridiculously loyal customer since before they became VZW for some unknown reason. The rep wouldn't put me through to their level 2 tech service, instead she called the store I bought the phone from and they said, "I HAD to go their store by tonight in less than 2hrs or they couldn't help me and I'm disabled and have no help. And she had the audacity to ask me to have someone else take it down there for me because I only had less than 2hrs to be able for them to even discuss it. I am going to do whatever it takes, (not including ANY violence of course), to talk with the VZW admin., or the press, or whomever. And this is the last time I ever buy anything from Verizon, EVER!! !

Today is Tuesday of the next week. There is no clock in the room where I do most of my job so I keep my phone handy to keep track of the time. My boss asked me to run a couple of errands for the business and I looked at my phone just before leaving. There were no missed messages or anything visible at that time. When I got back to the shop, 25-30 minutes later, I looked at my phone and there was one missed text message. I usually just ignore this but for some reason I opened it to see what was there. It was a text message from Verizon notifying me that I had made changes to my account info.

I immediately called the ** number to tell Verizon I had made no changes to my account. The lady who I was speaking to informed me that my address had been changed to one in CA (several thousand miles away), the password had been changed as well as my contact phone number. As we were talking our way through fixing this the "nice" people in CA actually tried to log into my account. She said it looked like they were trying to purchase several new phones but she caught it in time to stop their activity, lock them out and give me back the control of my account. The exchange with the Verizon sales person left me with an uneasy feeling because of the questions she asked and I'm not big on coincidences, so tomorrow morning I'm headed back to have a conversation with the store manager.

Showed up an hour before their closing and told it'll be a 15 minute wait... turned into 50. Then last minute they tell me I needed an account manager to "make changes to the account" even though the changes were already made online. For Christ’s sake, the changes to the account were already made. My old phone I was upgrading from lost service right after the online upgrade. Doesn't make a bit of sense. So yeah. WTF?

The e-mail they send you explicitly says this: "You will need to bring the following: a valid government issued photo ID, the credit or debit card used to place the order. For your protection, only the person named on the purchasing credit card may pick up this order. The credit card will not be charged until your pickup is completed in store." No fine print or anything saying I needed an account manager with me, otherwise I'd have had myself added as an account manager or a parental unit accompany me. (Only my parents were registered at the time I was in the store.)

So, yeah... I got added as an account manager 2 minutes after they kicked me out of the store. I ran my ** back there, but they were all hiding, pretending I wasn't there until I (very lightly, and gently ;]) started kicking their glass. Then like magic the workers appeared from behind their mirror glass doors, but they refused to allow me to get my ** still. So I left with my middle fingers up. The dude must of called security or something afterward because on my way out a security guard on his segway came zooming at 12mph omgosh lol, but I told him the situation and starting laughing, and agreed that this Verizon store is indeed ** up, and this happens quite frequently, lol. I'll be back tomorrow morning for my phones ** (yeah, you. The tall bald ** that was "assisting" me).

I called several times to get them to cancel the payment because it was still pending on my bank account but verizon wouldn't do it. I called and spoke to several supervisors at the call centers and they continued to tell me they would call me back to follow up but never did. Eventually one supervisor gave me the number to Corporate to get better results. When I called they kept me on hold 3 separate times for over 35 minutes and no one ever answered. I would call back and get an answering machine and leave messages. Over a week later they refunded $375.11 on 3/10/14 and I still couldn't get them to call me back. Verizon made me late, paying my rent which caused me fee's and it was 100% their fault. It is now 3/20/14 and I haven't received the rest of my money and no one has contacted me back.

Hold on...My 2 year contract is up March 26th...I have to wait until the 19th before I can "legally" upgrade without penalties - even though my phone is broken! I told the guy that I may come back on the 19th. So I went down the street to the Corporate-owned Verizon store. Explained the entire situation in hopes that *maybe* the "Corporate" store *(somewhere in Western CO) would have the ultimate authority to do what's necessary to keep one of their overall customers happy. Surprisingly, "Corporate-owned" was more strict, telling me that I could not upgrade to a Galaxy 4s until the day "OF" my 2-year anniversary. But given the circumstances, he will check with his "manager".

A few minutes later, he said that if I renewed under their Verizon Edge program today, I could upgrade ONLY to an iPhone 5C without penalty. But alas, my phone bit the dust, so I couldn't even do that. I even asked the employee point blank, in a Jerry Seinfeld-esque question, "So you're telling me that even though for the last THREE MONTHS you've been trying to get me to upgrade early, you won't even allow me to upgrade NOW, just seven DAYS from the end of my contract???" The employee concurred, and so I left.

I sent this first post to the Verizon Wireless Facebook page: "Hey Verizon Wireless...Thank you for making me wait ANOTHER 24 HOURS before I can officially replace my dead, broken smartphone...Even though for the LAST 3 MONTHS you have said I can upgrade to the phone of YOUR choice! You may be losing a customer within 23 hours. "

They promptly responded back with this: "Verizon Wireless - We would never want to lose you Tim! I'm sorry you had to wait! I know it can be frustrating. We do have a program you can use to get a new device outside the contract. See it here: ** - Joe" (the link goes to a "device payment program" in which is similar to the Edge program where you pay (a bit more) per month for the cost of a new smartphone.

Again, they did not budge on the "when I can legally upgrade without penalty" rules, so I responded: "Then you want to make me a helluva deal today as I have spoken with AT&T and they are going to save me some money even with a new smartphone. Here is what I want your best package price on: 1 new smartphone (Galaxy 4s) to replace my dead Droid Razr while keeping my wife's LG phone....2 or 3 GB of data per month, shared talk & text. What is your final, ultimate, out-the-door monthly charge if you REALLY want to keep me after next week? I will hold off on replacing my dead phone for another 7 days (per YOUR company's "rigid" policy to avoid any "penalties") if you cannot beat the price and package that they gave me... You're on the clock and have ONE chance to keep me, GO!!!"

As of 8:14 PM MDT, on 3/18/14, they have yet to respond to PROVE that they don't want to lose me. (VZ, Don't write checks your mouth, or e-mails cannot cash). I also cc'ed this as an email to SEVERAL high-ranking executives that are found on the following page of Verizon Wireless' website.

I would LOVE to rave about how they apologized for their current lack of REAL customer service, and how they made up for their lack of compassion earlier today by giving me a make-good deal I couldn't refuse, but it is looking like I will be a happier customer with one of their competitors by this time next week. The countdown clock is ticking...

Afterward using the restroom my mother walked out the store and waited for me. When I drove up, my mother informed me of what had taken place. As she was talking to me, Kyle greeted us at the door and apologized and said he was not telling my mother she could not use the restroom. If you tell someone to walk down to Firehouse, you just told them they can't use your restroom. Not sure is he was being outright prejudice or if he is just that rude! He needs more training in customer service and should not be an assistant manager nor a customer service representative for Verizon Wireless. He apologizes several times while we're there but we eventually left and went back on March 15. Nickolaus, a sales representative, was great and my mother got the phone she wanted but I feel Kyle should be reprimanded. We spoke with another assistant manager about the situation and she said she would speak to Kyle about it. I seriously doubt that she will.

First on February 19th, they told me it takes 24-48 business hours for the account to update so I got back to the store to find out that I still can't upgrade. Then they supposedly discovered that I had to wait until the new billing cycle so that was the reason why I couldn't complete the early upgrade. The new billing cycle comes and goes as of the 7th and with no luck still not able to early edge because it still shows an outstanding device loan on my account, which was paid off completely on February 19th. They even confirm it in their system but it won't let them remove it. Now this is all while the special device that was being held for me (Gold Verizon Note 3) was sold without anyone contacting me to let me know. This was after they promised to hold it back in February until my new billing cycle, which in theory should have been the date I could complete the early edge agreement.

So the store manager works and finds a store that's willing to send him a Gold Note 3 that they have in inventory. I made customer service over the phone and in the store promise that the device would be held until it could be added to my account. Because the last time the store made the promise, they sold the device and didn't tell me. They didn't even give me the courtesy of saying we had to sell it but we will work to have another in for you ASAP. This is the abbreviated version of my still lingering frustration with Verizon because it is now March 14, 2014; 7 days past the start of my new billing cycle and they still have not fixed the problem.

I called customer service explained the whole thing again. I was on hold for 10-15 min at a time while this was being researched! The rep said he spoke with a supervisor and I would be receiving a call back "immediately" by someone who was going to do the refund because they had to have the funds put back into the acct by another dept before the refund could be completed. I have yet to receive that call! I waited a couple of hours and phoned CS again only this time to be told by rep they couldn't help me. I asked to speak to a supervisor and someone came on the line but during the conversation referred to "having to ask their supervisor", I let it go because I wanted this taken care of. I was then told there was nothing that could be done because the account was expired. I then asked to speak to his supervisor and was told there was none! I then asked to speak to whoever he reported to and was told there was no one above him and I was promptly hung up on! Imagine my shock when I realized I was speaking with the CEO of Verizon Wireless!

My questions as to why I wasn't told there was a time limit (only a couple of days) to get this complete and why can I be told at 1 pm I will be getting a refund and then at 4 pm told I will not! I spent almost 3 hours on the phone, not to mention drive time then to be cut off! So I gave it one more try, (another hour of my time) I was told again there was nothing that could be done and if I was given misinformation it wasn't their problem! WHAT? Really customer service REPRESENTATIVES don't represent your company? I was so upset I couldn't even respond to that! I did what was asked of me and I feel I scammed by people that didn't want or care enough to help with this situation. Shame on Verizon Wireless! I have been with this company for almost 15 yrs. I've contemplated leaving before because of bad experiences with customer service but decided to give another try! I feel I have made a huge mistake but too late now, I just signed a new 2yr agreement so I am stuck! There of course is no resolution and I am still waiting for that phone call!

After dealing with this for about a couple of weeks, I called to get a new phone. Well, I found out just because of one payment I made through my bank account that didn't go through and yet I admitted it was my fault and an error in other bills I was paying as well. I still paid the amount and has been paying since then. Just because of one error, as mistakes do happen. I am on cash only but also because of that error I can't receive a new phone. I was told that I would have to either go to the store and buy a new one or give my phone to the store and leave it and wait until the contact when the phone arrives. I couldn't believe it. I feel like I am being punished for one mistake. So I have to deal with a defective phone because of one mistake. It is so unfair. I truly regret switching to Verizon. As soon as the opportunity arises for me to be able to pay the early termination fee that is also ludicrous, I will be rid of that company and go back to Sprint.

Now the store refuses to cancel the unnecessary line without cancellation fees, unless I drive 3 hrs to the store to be confronted with the sales rep. I have never had done business that way. It is obvious the sales rep completed the transaction knowing that she had provided false information, that the store will support her operation and that she will get away with this. That is how the Menifee Verizon store does business. Now, I have to pay the cancellation fee to get rid of the line I never needed in the first place. I feel extremely disappointed in the way this store represents Verizon and this experience will definitely change the way I do business with Verizon or any other business for that matter.

I received a wellness check Friday evening, February 28, 2014 after numerous friends were unable to reach me by telephone due to the fact my calls were forwarded (unbeknownst to me) . After 2 hours on the phone with Verizon Wireless Friday evening, supervisor Thom was able to identify that my calls were being forwarded. Being a Verizon customer for 23 years I have/would never expect such a thing. Considering the fact that I am physically not well at this time further adds to the maliciousness of such an act. Not only did someone have to check on me in pouring rain but important calls were missed, Not to mention the gentleman that was inconvenienced receiving calls that were not for him.

After cancelling My Verizon service I received a bill for nearly 2 months worth of payments. When I called Verizon, was told the Nov. payment was for the previous month, and there was nothing I could do, I owed the past amount, plus late charges and over $12.00 for the 3 calls to port. When I asked to speak to a supervisor, was transferred and told the amount due was correct. All my inquiries into how I'd suddenly become a month behind, all I got was a "lesson" on if you make a car payment, rent an apartment, etc. you pay for that month. I'm nearly 60 years old, I know how things work, and told them they needed to explain where my month in advance went, since I'd been with them for over 10 years and never was paying in arrears, even if occasionally I had to pay a late charge by missing the pay by date. No VALID explanation was ever forthcoming. It was all dancing around the issue and ended each time by, "well, you owe us this much."

Since then and my refusal to pay, they sent several bills and I've spent HOURS, talking with them until I'm done. They sent the account to a collection agency, when I contacted the agency, they referred me back to Verizon. After trying to call Verizon got frustrated and said no more, found an e-dress for and executive in charge of customer complaints. That's my next step. WILL NEVER GO BACK TO VERIZON. After over 10 years with them am fed up with their total lack of customer service.

I'm writing this to inform people of what happens when you purchase from a third party, or at least at Diamond Wireless. Sales People, including managers, make either commission or minimum wage; whichever they make more of is what their paycheck reflects. So these people are driven to just sell you whatever product will make THEM the most money, not what will meet your needs. They will try to talk you out of iPhones if possible because they are the lowest commissioned phones.

Again, we receive one week of corporate training, and the rest is just sales oriented. If you don't reach quota, you're out. If you don't make the right amount of commission, you make minimum wage. You push Diamond Wireless Protection as insurance, and you meet a goal for that. There is no care for the customers’ needs. I am in litigation for harassment by this employer, and feel it's time for someone to come clean.

When you sign a contract at any third party, you are signing a contract with THEM and Diamond Wireless. As you sign the contract, they are not obligated to tell you that (read what you sign). If you upgrade, add a line, start service, any two year agreement, if you cancel, you face early termination fees with Verizon AND Diamond Wireless. Diamond Wireless charges you $450 per line if cancelled before six months, on top of what Verizon will charge you.

They will offer you insurance through their company and say you will get a "brand new phone" and can pick it up in store. This is not true. You still have to call, make a claim, pay a deductible, and even if we have the phone in stock, new, we will tell you we don't unless it's pre-owned. The insurance is debited out of your bank account each month, is not recognized by Verizon at all, and is impossible to cancel without a stop payment through your bank.

Speaking of pre-owned, if you purchase a device there, any device, and you decided to return or exchange it within the 14 day grace period, you will have to FIGHT to get that done. This messes with the quotas for Diamond! You WILL pay a restock fee of $35, calling Verizon Customer Care will not make a difference to us great people of Diamond. We will charge you for anything we can, the box pieces missing, such as a UPC for a mail in rebate (you will be charged the amount of the mail in rebate, does not matter that you will not have received it in those fourteen days and may never, and it can add up to $250), or scratches on the box, missing cables, anything they can charge you, they will. That free smart phone that they talked you into buying (because it made them more commission) even though you wanted a different one, and was promised that free fourteen day "trial" of the phone, can end up costing you $500 to just exchange.

They are pretty vicious to their employees. I suffered being verbally abused and constantly harassed by another co-worker for "stealing a sale" (I was called very choice words and verbally threatened in front of customers, and repeatedly through text messages until I gave my sale to said co-worker. My boss and HR approved of him threatening and harassing me). That's how desperate they get. They will promise you plans that do not exist, and will save your unlimited data by adding a line to your account and never telling you (we are trained to do that). Verizon Wireless will let this happen, and they will not drop contracting Diamond as it saves them the hassle of paying and training.

Well today I went to upgrade the the HTC1 and was told I couldn't unless I paid full retail. I told them I was out of contract and was entitled to an upgrade. Come to find out the guy in the store had scammed me and the edge program is tied to the mail number and not any other lines and therefore I had to wait until 11/5/2015 now to upgrade my phone.

I called verizon wireless AND recorded the call. The first guy I spoke to told me the guy in the store messed up and he was going to do everything he could to get me my upgrade. After 50 minutes on the phone, he told me he was sending me to the resolutions team, that when it went even further downhill. The 2nd guy Mike told he had a signed contract with MY number on it. I told him again the guy told me it was my son's number and not mine under the edge contact. He told me he was NOT doing anything to correct it and I was stuck until 2015. When I told him it wasn't fair, I was being scammed, he said, "no, you're not." I said I recorded and I had both him and the other guying stating it was done wrong. He said he would not help me. I told him I would file with consumer affairs and take them to court for fraud. He told me to go ahead. I have a witness who was with me in the store and can attest to everything the guy said.

February 21, 2014: I received an email from Verizon stating I could get a $50 credit if I upgraded from my basic phone to a smartphone, so I called them back to inquire how this worked. I spoke to Carrie in customer service (in Washington) who gave me the information to receive this credit, but while she was looking at my new plan, she found a mistake. Apparently, she told me that the plan I was offered was for a basic phone and not a smartphone, so I would be paying $45/month, instead of $35. She told me there was nothing she could do so I asked to speak to her manager, Amaobi, and asked why he wouldn't honor the price I was quoted and was clearly on file in my paperwork.

He told me that the plan does not exist for a smartphone so I either had to keep my current basic phone, and would get the $35 rate, or, for my inconvenience, he would offer me a credit of $10 for 2 months if I opted to keep the smartphone, but that after the 2 months, the rate would be $45. He also kindly offered that if I did change my mind about the phone and returned it, he wouldn't charge me the $35 restocking fee. I told him I was disappointed and would think about as the phone wasn't to be delivered until February 24th.

February 25: Received phone and activated it. February 27: Checked my account online and it says I am on $74.99 plan! I have no idea where that came from. February 28: Called Verizon and spoke with Nancy (Indiana) who agreed that my bill was "screwed up" and after an hour on the phone with her trying to get some resolution, now she put me on a plan for $55/month! Not to mention that she told me of a $30 upgrade charge and a $35 activation charge - neither of which were EVER mentioned to me in any of the previous phone calls! Everything is documented and I just want what I was originally promised as is written in my account file.

Verizon called me back and said that all was good and that the phone was now in service. After approximately 3 weeks I received no calls from my old customers/potential employers and decided to have the phone disconnected. I called Verizon to disconnect the business phone. I asked if they could switch that (iPhone 5) phone to replace my iPhone 4 on my original plan that I had with my wife. They indicated that they could do that and that I would owe a large amount of money for assumption of liability. I did not understand so they said that I AGREED to assume liability (instead of my old employer who gave me the phone) for any fees (early termination etc).

I said I had never been advised of any of that when I asked how much it would cost for one month. Verizon insisted I agreed and I insisted that I did not agree to anything more than $39.99 that I was told about when I originally spoke with them. I insisted they were wrong and spoke with several people at Verizon (they disconnected me at one point while transferring me). I spent 2 hours and 5 phone calls before I finally found a young lady who put me in touch with a gentleman from the Assumption of Liability Department.

After explaining my story for the 5 time he asked me to hold and after about 10 minutes he came back and said that VERIZON was in error and he was going to help me resolve the situation. He said that not only was Verizon in error about the assumption of liability charges, the phone number on the line was never activated properly so I would never have received any calls if there were any to that number. So I may have missed a possible employment opportunity without even knowing. I at this point was just happy that they admitted the error and he was going to fix all. He said since we hardly use the phones anyway he was going to change our plan to a lower plan and give us a $30.00 customer loyalty credit and also switch us to a plan of the same name, so our bills would be about $40 lower a month (prior to adding the 3rd line). He mentioned it would take a billing cycle or so to get straightened out and again I was fine because it seemed someone was finally doing the right thing.

My next bill came thru and it was for an extra $180 on top of my old billing amount. I called and argued that it was supposed to have been taken care of and we went back and forth and by this time I was very frustrated and asked to speak to a supervisor. The agent replied that he would have someone call me within 48 hours. I waited three days until New Year's Eve day and then I called American Express and opened a dispute one my bill... not for my normal bill just the $180 that they were adding. That did nothing. They still never called me (funny they are a phone company) and my next bill included the $180 plus a $5 late charge.

I was so angry I could not speak to them any longer, so my wife made contact with them. My wife again explained the situation to 2 different people the second one was a customer service supervisor to no avail. I even got on for a minute and the supervisor was talking over me so I just got off the phone. At this point my wife asked to speak to another supervisor and that supervisor told her that her supervisor would call her within 48 hours(sounds familiar). Needless to say we never received a call back. We are now into about 6 to 8 hours of frustrating phone conversations over this issue.

My wife calls again and explains this again to another agent and finally she says she will put thru a credit for $90 that her supervisor would have to sign off on... worn down we agree to the $90. A few days my phone has no service and neither does my wife's. I call Verizon (livid at this point) and rant a bit and the young lady says that it was shut because we did not authorize payment of the outstanding balance of $90 and I said they have the credit card they always use and my wife had agreed to the amount in a conversation with the agent that agreed to the reduction to $90. She said she would take care of it and true to her word (which seems to be rare with Verizon) my phone went back in service.

I just received my next bill and Verizon turning my service on had nothing to do with keeping their word... It was about stealing from us again. It seems in the bill I received today we were charged $15 on both of our phones a reconnect fee. So they gave us $90 of the $180 then shut our service off and charged us a reconnect fee of $30. I have been a customer of Verizon phone service on my land line for 32 years and my wireless plans for several years. I also have Verizon FIOS internet phone and TV service. My bills totaled close to $450 per month and we never made a complaint, never bothered them for anything, just had them automatically deduct my payments from my American Express account. I do not know if anything can be done, but at least I have added my voice to others as I know I am not alone judging from the treatment we received. I also saw that the State of California had a settlement against Verizon for reconnect fees and late fees. Perhaps this added to others will prompt more lawsuits. Thank you for your time.

I am now being harassed by collection agencies for $104.85. I have called Verizon and I am informed that I have a $0 balance on my account. After I explain to the representative that I am in collection, I am connected to another representative. After much investigation, I am informed that in fact I do owe $104.85 when in reality the balance is $0. I will never again use any services from Verizon!

The bill for this was $140. Why, you ask. Attached late fees. Called every business office in Massachusetts trying to resolve the problem. RESPONSE ---> {You have reached a non working Verizon Number}. By email I see, "You have a balance of $140. Go to your account, click make a payment and make payment arrangements." DUH, been paying that way for months. Every month they charge a $40 late fee. Turns out they had not taken the payment I submitted prior to this on purpose of course. Trying to work it out was an epic failure so I paid the {$172 contract cancellation fee + the $92 monthly fee for the month} and switched to COMCAST. Verizon sends you emails and letters "To protect your credit rating please make payment arrangements." I strongly advise anyone having problems with them go to the credit bureau and check your rating/record. You'll be surprised at what you find in their reports, I was. I'm falsely marked as delinquent.

VERIZON lies list: 1-Wireless internet is unlimited. 2-Someone can ride/use your wireless signal to both access and use your services which they claim to help with but charge you for instead, nice hah? 3-Pay online, they do not take the payment, then claim you did not pay your bill, and each month add $40 late fees to your bill. When you as I did refuse to pay the BS late fees they attack your credit through the credit bureaus (Equifax. Experian) etc. 4-They change the payment due date. If your due date if the 15th they change it to the 9th etc without telling you first which is illegal. Not knowing you pay on your usual date, ta da, then get hit with late fees. 5-You'll see new taxes and fees added you never heard of. I loved getting one called a handling fee for about $5. When you call to ask about it you get to experience what I call swapsies that being transferring you to department after department, and hanging up on you a lot. Customer service is nonexistent when an issue arises. For those who don't know I have an elderly friend pays his bill and have been hassling him for months. Twice this month they turned his phone off. I told him to call the elder abuse hotline, he did. They suggested he also contact the Attorney General if they do it again.

Final comment: Folks, I believe if they had to reimburse all of us whom they've cheated they'd possibly go broke. I am sorry this is super long I know but hope it helps others, LOL.

The service rep said that because I hadn't been with them very long, in order to add this service I would need to verify my address by faxing in a copy of a recent utility bill and my driver’s license. I was pissed. I've done this sort of thing with AT&T for years and no problems. I'm 64, own 3 homes, our annual income is $200,000 plus, and I have to fax them info to establish my residency!? Really?

This is no way to treat customers. I'm going to switch providers as soon as I can. In fact, I may take up T-Mobile’s offer to have them buy out my contract and switch to them. I would have sent this message directly to Verizon, but I couldn't figure out a way to do it. It seems they're not interested in receiving any feedback on their service. They did call me with a robo-survey and I told them how I had been treated. You think someone would have called me as a result of my comments, but no. Verizon, you really need to get this stuff fixed.

The Union store had just moved to a new location and told me the fax machine was not connected yet. I went back a week later and was told the same thing. The representative in the store told me that if I went to the BI-LO store down the road and have them fax the paperwork, then he would reimburse me the cost. I thought this was a strange request. Instead, I found a way of providing the information online.

Once my information was received by Verizon, I got notice back stating that the DD214 did not match the name on my account. At that point, I added my husband's name as a user (I didn't know he wasn't on the acct) to the account and asked for the information to be reviewed again. I received a phone call from a man in that dept. while I was on my way to church. He stated that the name on the acct was a business name and that my husband's discount would not be honored. I went on to explain that a military family owned this business and I didn't understand why we wouldn't get the discount.

What he said next was demeaning. He said, "Ma'am, since you didn't get it the first time, let me explain it to you again!!" At that time, I stopped him and told him he was not to speak to me in that manner and that he could keep the discount! I told him that I would change carriers as soon as my contracts expired and he hung up on me. What's so hard about Verizon extending customer service and explaining assumption liability to me and what steps to take in order to get the discount? I made a mental note to disconnect service once our contracts expired which was in December 2013 for 2 of the lines.

Anyway, fast forward to January 2, 2014. I went into the Verizon store in Spartanburg, SC (45 minutes from my rural hometown) and asked what I needed to do to disconnect service. The young man asked me if I was porting my phone numbers to another provider (he explained what porting meant) and I told him I had hoped to keep my phone numbers, so yes. I told him I was not planning to port my hot spot number and that I had no need for a hot spot any longer. He told me he would disconnect the hot spot right then, but if he disconnected service right then on my other lines then my new provider may not be able to get my numbers.

I left the Verizon store and went next door to AT&T. I had to buy new phones because my Verizon phones would not work with their service. I bought 2 new phones and gave them our phone numbers I wanted to keep. Service was connected. I left AT&T and went back into the Verizon store to let them know my service was now connected to AT&T and what next steps I needed to take to end service with Verizon. The same young man told me my hot spot had been disconnected and that my current numbers were still being ported. He showed me on his device that the numbers was pending. At that time I asked him how much I had to pay if I wanted to buy out the contract on my son's phone. He looked up my account and told me it would be around $120.

At this point he has not asked me why I was leaving Verizon after being a customer for more than 10 years. He never asked me if he could offer me a more economical package, nothing! At this point, I didn't feel Verizon cared what happened or why I was leaving, so I agreed to buy out the contract for my son's phone and be done. I had my current bill in hand and asked if I could just settle up right then and be done. He said I could go home and pay my bill online like I typically do. I told him that I knew some of my bill was for services I would not be using and he assured me that that time would be credited to me and that my early contract fee would be on the last bill. I agreed and left. I went back to AT&T, bought a new phone for my son and had the number ported as well.

After a few days I decided to sell my iPhone 4S to a friend since she had Verizon and wanted to upgrade phones without extending her contract. She went to the Union store to get service connected on January 11, 2014 and they told her that my phone was still showing active on my line. I spent the next 2 hours on the phone trying to get this issue resolved. I called customer service and spoke with Charlene. She said my account was showing pending and that my account was suspended. I told her all of the information above that took place on January 2, 2014 when I disconnected service in the Spartanburg store. At first she told me I needed to go back to that store to correct the issue and I proceeded to tell her that I lived 45 minutes from that store. I gave Charlene the phone number to the Spartanburg store and asked her to call them. She put me on a 3 way call and dialed the Spartanburg store.

Mark, a supervisor, in the store took our call. She explained my story to him and he tried to walk her through the process on her end, saying he had worked in customer service as a supervisor and knew exactly how she needed to fix it. They spoke internal things about screens and what buttons to press, then he placed us on hold. My line was dropped. I tried calling Charlene back but was not able to get her directly. The guy who answered the phone said he would send her a message to call me, but I never heard from her. Minutes later, I called the Spartanburg store hoping to speak with Mark. The technician in the back of the Spartanburg store said Mark was leaving to go to lunch, but that Mark told him to tell me to call customer service back and that he couldn't help me.

I called customer service again and very frustrated at this point, and I reached a guy in Alabama. I apologized in advance for my frustration but I just wanted him to patch me through to a supervisor so I wouldn't have to go through the story yet a 3rd time. Finally, he sent me over to his supervisor, Charles. I started over with my story and he seemed engaged and apologized for the whole military discount confusion and said he wanted to take my concerns to his weekly meeting as he understood my frustration. At the end of the day he said he was not able to remove the pending status and I should advise my friend that she can have service connected to the iPhone I sold her after January 20, 2014.

I just couldn't understand why I still had an active account when I disconnected service on January 2, 2014. He looked in the system and saw that my account was paid and current and at first said I wouldn't have any charges on my next bill (which I knew I would have an early contract fee of $120) but I told him I should have a credit of 18 days since I paid services through the 20th of January and I disconnected service on the 2nd. That's when he told me that yes, I would receive a refund of $108. I received my bill on January 30, 2014 and it was incorrect, so I called customer service to dispute my bill. I had been credited 18 days for my hot spot and charged for the early termination fee but not refunded 18 days on 3 phones as promised. The lady told me that my bill was correct and that I was not due a refund. I asked to speak with management and she put Jack on the phone.

He was not understanding or sympathetic to my situation at all. I said "How can you not credit me back for time I have paid and didn't use?" He said, "that's what happens when you port your numbers. It could take 5 minutes or 2 weeks to process." I said, "So, is it a coincidence that it took 18 days so I wouldn't get a refund?" He told me the bill was correct and that there was nothing he could do about it. He said he seen in the system where I had called and spoke to Charlene and yes, even someone in Alabama, but no one had noted that they promised me a refund. Of course NOT!! He told me to call the ones back that promised me that. I said "then give me their number and I will better yet, I will just email corporate," which turned out to be a waste of time also.

I emailed the president over the southern region with a little of information. Stacy from corporate called and said she reviewed my complaint and that my bill was correct. Apparently, it is part of a contract I signed 2 years ago that if I disconnect service during the middle of a billing cycle, then I wouldn't get refunded for any time not used. It's funny how they know what I signed and I don't, yet it wasn't important enough for them to warn me of that before disconnecting service.

I went into the Spartanburg store 2 times on the day I disconnected service and no one thought it was relevant enough to tell me. Read the fine print folks and remember contracts of all providers, I guess. They knew they would make money either way, so let the consumer suffer the damages. That is just wrong! At the beginning of my conversation with Stacy at corporate, she told me my call was being recorded... I'm sure the promise Charles made to refund me $108 was recorded too... Take note if you want to disconnect service with Verizon, then don't just think you have to wait until the contract expires BUT you have to wait until your billing cycle ends as well.

At the end of the day, it's not about the military discount, it's the fact that I paid in advance on services I did not use and was not reimbursed back for as promised. That's just wrong! I wanted to settle my debt while in the Verizon store on January 2nd and do the right thing, but now I feel Verizon is just NOT doing the right thing in my situation. I worked in Human Resources for over 25 years and I know how the system works. Policies have been communicated to the field that is deceiving to customers and it needs to be reviewed and changed. That's what makes companies stronger and more customer friendly.

Verizon just lost a customer for life over $108. I sure hope it's worth it, along with the negative press my family and friends will hear from me about this deceitful provider!

I would not recommend Verizon to my family and friends.

However since this is being the 2nd time, Verizon claims they have no record of this missing payment - all I heard from them was either use their automated system, which a number of people have complained about or an oldie but a goodie from last year when they forgot to mail a bill to me. A person said you should know when your payment is due; my question, what does that have to do with getting a bill in a timely matter? They forgot to mail me 3 bills last year, and this is being the 2nd time they lost a payment on me. Isn't it about time that consumers have a bill of rights like the airlines? This is getting very old very fast.

Now then after I complained about that today the person at Verizon answered “Well you could go electronic now.” I heard bad things about this type of payment and Verizon seems not to give a damn about this so how does this make sense. On top of that they managed to forget to mail me a bill, and being true to form the person over there said “You should know when you bill is due.” Now for a company of this size, seriously this is how they treat there consumers. Look I have no problem in being late if I was at fault but it’s well over due about time they should own up their screws up.

So I called Verizon spoke with a customer service rep which could not explain it right so I asked to speak a supervisor so that I can see if my bill could be credited back. After speaking to the supervisor explaining my situation they were only able to credit me $40.00. That was all. I have been trying to get caught up on my bill which I am so stressed out that I could cry. As of today my phone is suspended and my bill is $700 which I don't have. My past due balance is $500.

I wrote to the corporate office and they could not do anything. I would need to have $300 to have my phone service restored. This is my only means of communication plus I have a mother that has a bad heart condition and she will not be able to reach me if there is an emergency. Something has to be done about this. It is ridiculous!!!!!!

Prior to leaving for an international trip, I contact Verizon to enable an appropriate plan that would allow me to make calls while abroad. I was told these would be $0.30 or something close to this figure ($0.32-$0.37). I also requested to have data access available and was quoted correct usage fees. Independently (and without me knowing) my wife called Verizon to make sure international charges were sound and correct plan was in place.

In addition to this, I brought with me and used another international phone from another provider that I have been using for past 7 years while traveling (one that I know from experience has a reasonable minute rate) to minimize Verizon usage and avoid any surprises. With an assumption that minute rate with Verizon would be somewhere in the $0.30-$0.40 neighborhood, I did spend about 2 hours of talk time over a course of 3-4 weeks. I came back to find that the rate I was charged was actually $2.29 per minute. I was also charged for "International Value Plan", Roaming Minutes, and non-essential Verizon texts (only few of which actually appeared on the phone). I was also charged $200 for data usage, which was my mistake because I left the phone connected to laptop and automatic updates ran without me knowing. The net result was a $900 bill.

Verizon representative claimed that a text was sent to me (internationally) advising me of the minute rate, which was NOT the case. How is it that 2 educated people with very clear intent to avoid these charges, call Verizon, explain to two different Verizon representatives the intended use of the phone and are still charged absurd fees? Why was mention of the minute rate specifically avoided by both representatives when destination country and travel dates were discussed.

After speaking with representatives, I was offered an option to establish a repayment plan. I decided to take this route since, unfortunately, I am still under contract for one year and switching carriers with a $500 phone would not make sense financially. After being transferred to a representative, I made a $300 payment and requested that the remainder of the balance be added to future 2-3 monthly payments. The representative had no issue accepting my payment. One week later I received an automated message from Verizon, requesting immediate payment for $500+ to prevent service interruption. I run a small business and had no other option but to comply. After checking the web I have come across many similar stories... and I find it unfortunate that Verizon chooses to conduct their business in this fashion, and that it has failed spectacularly to set fee expectations, and neglected to deliver on a promised fee arrangement. I would NOT recommend Verizon to anyone.

But the next month, I receive ANOTHER bill. Now we're up to about $270 (!!) I contact them again and this time am much more stressed as it is costing me long distance to call the US just to deal with this. Again, the reps are confused. I am passed around until finally one of them knows about a tiny loophole in the system whereby you can only place a vacation hold twice. Hmm. News to me AND the reps apparently. Okay, I say, well, given the fact that I wasn't told of this before, please can Verizon override this limit as I really don't have many options now that I'm already out of the country? No problem I'm told! Just report the phone lost or stolen every 30 days. Eek (!) This is a bit of a pain but I concede to the suggestion of the rep. Then lo and behold I am STILL billed. :(

At this point, I find a corporate number online : 212-395-1032. I am put through to a lady named Liz who pledges with assurance that she completely understands and will resolve my issue. I get off the phone and within a few days am BILLED AGAIN. At this point, I am writing to BBB, Attorney General of New Jersey and, given that I write for some news outlets, am probably going to write a public piece on the stress of dealing with Verizon customer service. :( I am getting pains on my chest from anxiety JUST in dealing with this issue. I feel powerless and ignored; meanwhile they keep taking my money. :(

The debt came back "Verified" on the credit bureaus again. I called the credit bureaus and gave them all of the information and requested the method of verification since the company will not respond to me. They gave me a different 800 number. I sent out one final certified letter with all of the same documents again on 12/9/13 (ID Theft Affidavit, Police Report, Cease and Desist, Copy of Drivers License and Recent Utility Bill) and called to speak with someone at the number the credit bureaus provided. I was asked by the Recovery Department whether I had an open fraud case. I stated no, never heard of such. I was only doing as instructed by their automated message. They asked for my Social Security number, I gave it to them. They asked for my name, I gave them that. They said the account is under my name and Social Security number and they have never received any documents from me. I said that's what identity theft is.

Someone stole my identity and opened accounts with my information. They stated "I" called in and verified "my" information so they are determining that this is me. I asked how can that be possible if someone stole my identity? I had never had Verizon before, they wouldn't give me any addresses from the account, but yet the account "belonged to me". The lady was extremely rude and stated they will continue to collect because the debt belongs to me. I assured her that if she continues to collect, she will be breaking the law because included in my letters were cease and desist statements. She said she doesn't care because according to their system, they don't have any paperwork from me. I advised her that they must have it because all of the letters were sent certified and their company signed for them. She argued for a few more minutes then put me on hold.

She came back on the line then said, "We have your first letter which is only demanding validation of the debt which leads me to believe that this is really your debt and we don't see a cease and desist so we will continue to collect." I stated I was following standard protocol demanding validation so I could provide the law enforcement with any information on the account to better help my identity theft situation. I asked to be transferred to the Fraud Department since they are stating that because the person used my Social Security number, it was my debt. The rep assured me that they won't change their mind and I'm wasting my time. I stated I'll take my chances. She transferred me and I told the entire story to the Fraud representative. After a short hold, she came on the line stating my account is with EOC CCA and I need to call them.

I hung up and called EOC CCA Chicago office, explained the situation and asked how I can provide them with all of the necessary information. I was given a fax number and told to give it some time before I checked back in. I faxed all of the same information on 12/9/13. I called to check on the account on 12/24/13 and was told they received all of my Fraud Packet on 12/9/13 and the supervisor said it was still under review. I asked what I should do, the representative stated I should call back periodically to see how things were doing. I received an email this morning 1/1/14 from Verizon Wireless stating, "We are contacting you with an update regarding the case number listed above. We have reviewed our records, as well as the information you have provided, and have been unable to substantiate your claim that this account(s) was opened without your knowledge or consent. If you feel you have additional information that may support your claim, please fax us....... Verizon Wireless Fraud Prevention Team."

This is an absolute complete outrage! I have taken every step they requested of me, provided all the documentation they have requested yet their reasoning is absurd! They state that because my personal information was used, it is my account. That is what identity theft is but apparently they don't seem to understand the definition. I am looking to file complaints as well as file suit because of all the emotional and monetary damages this is causing. This is ridiculous how unprofessional they are handling this situation.

Initial payment and call to 800 number/ 12/22/2013: I made a payment of $123 from my Debit card and a separate $70 from my Visa account. While making the debit payment, the system stopped. Then proceeded. Later that day as I was attempting to upgrade my phone and my son's phone (see the online disconnected discussions below) to pick up at the local Verizon store. But found out was a glitch that left $.31 in my account. I called the 1800 and spoke to a rep who told me there was a special for next day delivery for free. He also stated that he could refund the money into my account and he would complete the order for me. He took all of my information including the phones, and asked me to hold while he worked on it.

After about 5 minutes, someone in Sales picked up the phone, Dan or Dave, I believe. He said he didn't see any of the notes and nothing was done. Just that someone transferred the call. After trying to sell me a phone and telling me there was no way to waive the Upgrade fee, I asked him to transfer me back to someone in billing. The billing rep answered. She was extremely nice and did everything she could. She started the refund, did the order for new phones, and informed me that there was a special for next day delivery for upgrading. Gave me an expected delivery date of Tuesday by that evening.

CALLED VERIZON TOLL FREE # 12/23/2013: Initially spoke to rep, then asked for manager. After checking to see about FedEx delivery information, I saw that the date was changed from next day to 2nd day. I called the 1800 number spoke to a rep. He stated that due to weather and the number of deliveries, FedEx changed it to be delivered on Thursday, I asked for a manager. Manager Gabriel took the call. Stated she could place a stop order and that I just needed to go into store to pick up the phone. Also confirmed that there was an exemption for one of the phone's fee for an upgrade.

ARRIVED at VERIZON STORE 12/23/2013 @7:45 PM: As Tiffany was processing the order, she saw that the date for upgrade was not changed. She stated she could not give me the phones until the date in the system was changed to reflect the 12/24 months. She called Customer "care", Rep named Diane, who first stated that it was too late to cancel the order. Stated that I had to wait until Thursday. Stated she would attempt to cancel, but I had to come back or call the next day to see if it was done. Basically, wasted a trip.

VERIZON VS FEDEX (12/24 - Phone calls): 12/24/13 @ 9:00 am VERIZON -Talked to Verizon this morning and was told that I would be receiving the shipment on Thursday and it could not be canceled. That I could call FedEx to have them hold it at FedEx to receive it. FedEx @ 9:45am - I called FedEx and spoke to Stephanie who told me a stop order was placed on Monday, and that I would not receive it. No one from Verizon actually called FedEx to find out if it has been stopped. They also said I could have called to put a stop shipment. The box has not been scanned at the current location so it will not show until it is scanned.

@ 10:10 am VERIZON - Called store back and Tiffany stated that Diane in Customer Care stated there was not way it could be canceled... I told her that it was stopped and that I would not receive it. Tiffany then told me I needed to call customer care to get them to change the date so that she could issue me the phones. If I had not called FedEx, I would not have any idea that the order was canceled.

CALL BACK TO CUSTOMER SERVICE 12/24 @11:00 - Spoke to Tarell. Explained situation. He stated that, yes, he could see the cancellation and all the information, which, apparently, Diane was unable to see. Stated that I could not do anything until the phones were received back at Verizon and scanned back in. Which would be Thursday evening, at the earliest. Also that I had to understand the process. Which is not an issue. It is not set up for the customer, even if the situation was caused by Verizon. Asked to speak to Supervisor. Todd answered the phone. He confirmed the same information. They also were telling me that the contract is effective the estimated phone receipt date, which was Monday??? That if I had not put in a stop order, they would be in route to me. Which does not match the online delivery schedule. Asked to speak to his supervisor. He stated that I had to wait for a return call by closing, which is at 11:30 pm, as no one at that level works in the Call center...I am calling again. Spoke again to Tiffany who stated that she will hold the phone until this is resolved.

This is very stressful. We now have no money to buy our kids and family any Christmas nor can we pay our car insurance.because someone in Verizon has stolen our money. And we have been advised to get a lawyer and sue Verizon, for the stress this has left us. You cannot tell me that Verizon does not know what is going on. If a bank investigator can find this out in one day, then Verizon also should know what is going on. Thank you Verizon for the worse Christmas ever for our family.

How Verizon is treating me is like if you bought a car from a reputable car lot and they said this is the best car here and you buy it. Soon after, it breaks down. They give you another car. That breaks down also. How many chances do they get to give you a nice car that works properly? Or because they're a reputable car lot, they have an unlimited number of chances? I'm pretty sure most people would want their money back. That is what I'm dealing with. They've had 7 months to correct the problem and through all of this, I have paid my bill in full every month while being inconvenienced. A customer service rep told me the only way to get out of this contract is to have died. I've had customer service reps admit that what I'm dealing with and how Verizon is treating me is unfair and wrong.

Where is the Voice that protects consumers if none of them take action. Is this a country of "we the people" whom we elect representatives to congress and senate while they ignore the outcry because of injustices and allow these ISPs and phone companies to destroy your credit and rip off you financially and they all take no action???? Has this become a country with deaf ears of we the big government and the ** with the people... Sure makes you wonder why they are in office while they ignore our OUTCRIES, doesn't it? Where is Government, are they part of this corruption? Why is Verizon and AT&T still in business with millions of complaints of fraud, deceptive billing practices, breach of contract LIKE THEY ARE ABOVE THE LAWS FOR EVERYONE ELSE. AND CAN COMMIT CRIMES THE REST OF US WOULD GO TO JAIL FOR?? BAD GOVT. IF YOU ASK ME.

They have now turned me over to Debt Collector! This affects my credit report and they are responsible! These huge companies are now 'BULLYING' the consumer and getting away with it due to their 'aggressive' tactics! Most people just give in I'm sure just to get them to leave them alone! What is being done for "US" the consumers, who cannot take all the time and effort it takes to be treated fairly and respectfully! I will never have another 'contact' with them as a customer! Bullied.

These came sometimes twice a month! We would call and they would tell us, "We are sorry." They would straighten it out and be calling us back. This didn't happen either! The bills got to over 500.+!!! Finally, I filed with the PUC. The PUC finally told me recently that they had been able to clear up the large bill, but that we would have to pay the restocking fee! We just got another bill from Verizon; it says $76.+ Do we really have to pay this? Really!!?? Please advise. Thank you.

Tell me, Verizon, why should I stay with you for this reason alone? I'm sure there would be some clause in the contract that would allow me to switch providers and they would love my $250 a month fee. This is not a threat but I just don't understand why Verizon is so dead set on not helping out their customers. I say this because I read it a few times on this forum alone by many people.

Let me explain, my husband and I signed up for Verizon on December 27 of 2006. Our first bill was due February 1st. Our monthly service charge was $133. Our first bill was $316. Our billing cycle ran from the 8th to the 9th of every month. So, when you call to question why you are being billed for 2+ months, they explain that 133 was for the month of January, 133 is for the upcoming month of February that you haven't used yet, a lot like paying rent, and that the remainder is the prorated amount for a partial month in December.

This all seems to make sense, so you go along with it. You continue making your payment every month on time, without paying too much attention to the dates that they have listed on your bill. Then when you decide to cancel your phone--- 6 years later, you end up paying for one entire additional month. Let me explain, I made a payment for $383 at the beginning of March 2012 that I thought was for the upcoming cycle March 9-April 8. We cancelled 2 phone lines March 11th, 2 days into our billing cycle. We had two remaining phone lines that were my sister-in-law's phones left on the account.

To avoid interruption, I paid $413 at the beginning of April for what I thought was for the upcoming month of April. However, my sister-in-law ported her numbers out before the April billing cycle began (April 9-May 8). Our total early termination fees were under $400, and since I had ported all of the numbers out prior to the next billing cycle, I just assumed they would adjust it for what I had already paid. So, you can imagine my surprise when I receive a bill in May for $319. I called several times, talked to it seems like everyone at Verizon. The issue was not resolved.

They reported us to the credit agencies and damaged our credit and so we filed a complaint with the FTC and the FCC. Someone from Verizon Wireless calls us yesterday to clarify matters. She has me pull out my bill and explains to me that the payment that I paid in March actually covered service for February-March, and that the bill I paid in April actually covered service for March-April. I told her, this is incorrect, I have always paid my bill for the month coming up. She said, “You did pay your bill for the month coming up.”

After a long run around, she tells me, “Well don't you see the dates on your bill? The Billing activity for the bill due in March says at the top of the bill- January 9th-February 8th.” Then I say, “Well how is this a month in advance?” She says, “Well the usage charges were from Jan-Feb but the one month in advance was from February-March...” Still doesn't make sense because my payment wasn't due until like the 5th of March. That is still one month behind. She said, “Oh because the due date doesn't reflect one month in advance, the bill reflects one month in advance. So, when you received your bill in 2 weeks before its due date, it was actually already part of the way through the billing cycle and that was the month in advance you were paying for.”

So I argued again, “But this isn't paying one month in advance, this is paying one month behind.” “Well, don't you see the date at the top of your bill?” So, I went and dug out all of my old bills and compared them to my bank statements of when I made my payments. They steal money by telling you your bill is so big because you are paying for the upcoming month after the due date that you haven't used yet, a lot like paying rent, but when you look at the billing date, they date it a month behind. So, they have successfully gotten away of stealing an entire month of service from I don't know how many people. I called and asked for all of the billing statements from when I first started. That's right, an entire 6 years. Well, guess what? It costs $5 per billing statement that you request. That totals $420 for 6 years’ worth of bills. Can't afford that. I hope that someone at the FCC or FTC realizes this fraudulent practice and shuts down Verizon.

SO they want me to pay $300 for a phone that they say is worth $0. Talk about a rip off... The rep on the phone said I should have filed a claim first which would only need me paying $100 and then keep the new phone... They are now wasting my time by checking on the store rep who didn't advise me to first file a claim... Nevertheless the end result is pay money for something that is $0 and has been scrapped... HATS OFF TO THIS COMPANY FOR THE BIGGEST SCAM EVER... I am waiting to hear back from them but am looking into filing in small claims court and terminate my business with this company. I would pay the amount if my phone was being returned for scratches and not because it was malfunctioning...

I was under the impression I would receive 1 Bill a month and was paying it as scheduled. On 10/25/13 I started receiving recorded calls from Verizon saying my bill was past due by $745.00. I was certain it had to be an error because I had just paid my bill. I called Verizon to check further and to alert them of this error. I learned my Internet was being billed on a separate invoice and I owed this money in overuse data charges. I disputed this with the Customer Service Rep but she assured me it was correct. They said there was nothing they could do about this, that the usage was correct and I needed to pay the bill.

I then went to the local Verizon store where I had set up the services and I spoke to the manager on duty and explained the situation. I told him I wanted all the overages credited and I would pay only the agreed upon charges of $83.43 per month. He told me he would need to research this with the Store Director and Salesperson. Later that evening, I received a call from the Robert **, the Salesperson telling me that he looked at my bill, it is what it is, and I owed the money. He blamed me for not informing him of all my Internet usage the day he signed me up. Why would I not tell him? Why would I change from Time Warner that I was paying $89.00 per month to Verizon if I was not assured of a (17%) savings! I WAS MISLED. He was only interested in making a sale.

This is the second time that Verizon has misled me, or not told me the hidden truths - Shame on me for letting this happen a second time. Because I have had to try to deal with this company in the past I know that their Customer Service is far from accommodating. I do not have the time to wait to try to resolve this issue with Verizon. Rather than wasting my time and occurring further charges I have notified the FCC and PUC to see if they can assist me. I would like all over data charges removed from my bill and I would like to break all contracts with this company (including my cell phone) without any early termination fees so I can take my business to a more reputable company who will not mislead me. I am willing to pay Verizon only the $83.43 per month quoted to me on 9/20/2013 by Robert ** and break all ties with Verizon.

After several phone calls I was promised that a supervisor would call me back. Nothing! My last call hung up on again - this time by billing. I kid you not!! Now my attorney is involved. It's what I should have done to begin with. How naive I was to think the supervisor (loyalty plan, with no contract), customer service, billing and the rest of them would tell the truth and deal honestly with their customers. Yes, they by far beat the competition but for all the previous reasons I would NOT recommend this company!

I am seeing more and more news reports concerning the inside theft and fraud occurring at Verizon, kind of makes me wonder. Verizon Wireless claims they do not like the way the police incident report is written. The law enforcement agency has refused to rewrite to incident report to meet Verizon Wireless specification. The numbers I have for customer service and fraud are John ** 770-521-5628, 800-760-4658 EXT **, Customer Service @ 800-922-0204. Just keep in mind when calling these numbers that all the employees that are there are incredibly incompetent; so you won't get frustrated or be disappointed.

Verizon representative by the name of Prinston apologized, agreed and stated he will issue credit to the account which discovered did not happened. After calling back I spoke with Amelio ID #** argued with me over thirty minutes stating account was not noted. I tried to prove to him through their own statement, but he was not willing to listen and arguing with me. As I have requested I wish to have a credit for one month of service for poor service which was not rendered as was promised and most diffidently poor customer service and the aggravation I have been put through. I am sure I am not the only victim from Verizon Wireless. I would like to find out if there are anyone out there have been overcharge on their statement so we could jointly file a class action lawsuit.

Well, to start, all the charges were not taken care of and just yesterday someone got a hold of my account yet again. I tried to access my account online, but it would not let me in saying it did not recognize my number and password. My phones on my plan were shut off. I tried to contact Verizon customer support to find out what was going on. After waiting for over an hour and hearing, "Thank you for calling Verizon, your call is important to us. All of our agents are busy helping other customers. An agent will be with you in a few minutes" probably 30 or more times, I finally hung up.

So I tried Verizon live chat support online, only thing I got out of them is that my account was placed into fraud and my phones were shut off to protect me. That I need to contact Verizon fraud department. The only I was trying to for over an hour. I am extremely angry right now with Verizon, 1 for not protecting my account yet again, 2 for not being able to get through to them to get help with the issue, and 3 for shutting off my phones without telling me as I just got a new job and waiting to hear back from my new employer to start my training. Not to mention I have 3 kids who need to be able to get a hold of me. I must add, I put my frustration on Facebook, could not believe how many people responded saying they have been going through the same thing all within the last month. So I ask this. What is Verizon going to do about this... how about drop me as a customer without early termination charges.

Amy: The arrangement isn't something that is set in stone. It depends on your history with us. The agreement states the bill needs to be paid by the due date. That is the only way to guarantee you won't have an interruption.

I don't know about you, but I don't want to do business with a company that doesn't honor their word. They expect me to honor mine, but won't honor what they say. I think that's pretty shady. So now, my services are shut off, and no one can help me until Monday. And on top of that, I will be charged $15.00 per line to have it reinstated.

June 2013, I change the phone to my husband’s name because he is a disabled Vet to get the Veteran’s discount. We have been married 26 years, July 18. I pay my new bill on July 1st BUT I accidentally put in the wrong checking account because I missed the last 3 numbers when I was online. PLEASE forgive a customer of 19 years who invested over $75,000.00 into your business, Verizon, for my mistake of accidentally forgetting the last three numbers.

On July 3, 2013 my phones are shut off when my bill was due July 18th, 2013 - 15 days before. I call and Verizon financial say they have no way of getting a hold of me via texting, email or phone. Verizon told me they could not get a hold of me when I was a customer for 19 years. I was going to be charged $15 per line for a little mistake of paying my bill early and accidentally not putting the last three numbers of my checking account. Then without any apologies from Verizon from this one little mistake, I have to pay cash for my bill now. This is the thanks I get for being a 19-year customer and investing over $75,000.00 into your VERIZON company.

One year later, our daughter drops the phone. We bring it back to Verizon and they informed us we need to submit an insurance claim along with a $168 deductible. This is fraud. They never disclosed that there was a deductible. All over the store, they have signage for the insurance how it completely covers your equipment for a small fee every month. Nowhere does it mention there is a deductible. The assistant manager offered no solutions or resolution other than to submit our claim and pay the deductible.

When I asked why none of the signage around the store or pamphlets on the phone coverage indicate not even in small type that there is any kind deductible, he said it's not on the posters or pamphlets but it is in the contract which we were never even given to read. When we asked him how his sales team can lie and tell us Apple would not be releasing the new iPhone 5 for another year, he told us the person who sold us the phones and service plan was a contract worker. This is no excuse. If they allowed this person to work in the store, they should be liable.

When I got to my destination, I called AGAIN and asked them if the plan got successfully changed before I started calling and texting people, and specifically asked the representative, "So I have 1000 minutes and unlimited text messaging here, right?" and she replied, "Yes, that is correct." So I went on and used my cell phone as I usually do, and about one week before coming back to the US, I called again just to make sure that I wasn't going to get screwed up when I got back home with a ridiculous bill. I specifically asked the rep the same question as the previous 2 other representatives, "So I have 1000 minutes and unlimited text messaging here, right?" and she replied, "Yes, that is correct." When I finally got back into the US, my bill arrived and it was for $750.78!!! I was shocked!! Especially because this was exactly what I attempted to avoid in my return, that's why I kept calling to ask.

So I called the "611" number for customer service and they said it was an overcharge of $550.70 because of text messaging. After, they said they were going to look into it because they have the calls recorded and the supervisor said that it really wasn't my fault because there is proof in the call that the representative did not inform me of the text messaging charges after I had specifically asked her about it. He then said my case will get reviewed in about 5 business days and they would give me the credit back; he said at most maybe they would charge me $20, AT MOST! Two weeks passed, and nothing! Afterwards, I made another call and had to explain everything AGAIN, and they told me the same thing, and that they would call me or give me the credit back in 72 hours.

And after waiting about 6 days without anything happening, I called again! This time, they said they needed 48 hours, but for now, until it got reviewed and fixed, she would give me a $263.85 credit. I said that's fine, but I would prefer my full credit because this was not my fault. So I said I would wait the 48 hours and hope for a call back or a fix in the bill.... Same thing happened; again, no call back or fix! So I called... AGAIN, and this supervisor said he would call me within 24 hours to let me know that it's fixed. Three days passed... and nothing. Then I made one more call and asked this representative to transfer me straight to a manager and she just kept me on the line for about 25 minutes. After I got transferred to the supervisor, he said that they will not do anything about it because they sent out e-mails saying there was international charges. I then told the supervisor that I specifically called customer service 3 times to ask about the talk and text and what they had told me I had 1,000 minutes and unlimited text messages.

So, he just kept repeating, "We sent you the e-mails, so you should have been aware of the charges. We will not do anymore for you." I told him that I believed those e-mails did not apply to me because supposedly I had changed my plan to a 1,000 min and unlimited text messaging plan, so I wouldn't have to worry about those charges. Then he kept repeating the same thing... "we sent you the e-mails, so ... etc." Afterwards, I told him I was not paying that overcharge because it shouldn't have been there anyways, and he just said that they would not do anything about that and that there is no one else I can speak to about it, that it was a final decision. So I said I might cancel my cell phone line with them and find someone else who will honor what they say because their own Verizon representatives were the ones who messed up 3 times, not me.

All he said was, "If that is what you wish, then go ahead". What I heard was pretty much an "**, we don't care!" and not one second later, he said, "Thank you for calling Verizon Wireless. Have a wonderful day" and IMMEDIATELY hung up! He did not allow me to say anything or ask any more questions or well... nothing. I found that completely and utterly rude and disrespectful!! I have been a customer for about 5 years or maybe more and have never had a problem until now. And the one time I do have a problem, they pretty much tell me to ** and go somewhere else. I do like the Verizon service but I don't know if I should stay with them anymore after the way they have treated me. They have horrible customer service. They don't even care about the customers.

I just had hoped this problem would get fixed easily without all of this inconvenience and frustration. I will give it a couple more days. If nothing gets resolved, I am most definitely changing service providers without question and definitely getting a lawyer for this issue; not because I cannot afford the bill, but because I am sure I am not the only person they have done this with. So, if Verizon doesn't fix my issue, I will legally fight them in court. Maybe this will keep them from giving false statements and misleading any more innocent people. Verizon needs to keep and honor their word to the customers or else they will lose them all!

Upon arrival, they tried telling me I had to wait in line again. This was not the arrangement agreed upon so I voiced my opinion loud enough for the whole store to hear the poor customer service I was receiving. The store then called the police and told me I had to leave. I have never in my life been treated so rudely or disrespectfully. Furthermore, the employees at the store are so mistrained. They don't even know the procedures of their own company. One person told me that what I was asking (for them to go get a new phone, hook it up and see if the problem was fixed) was not possible when in fact their corporate office told me that's exactly what they should have done. The employee said they couldn't do this and the manager said nothing and yet still when the police arrived. I called him out on this matter and he then admits I'm right and he did that said but did nothing to correct the error his employee made. And then quickly stated that they're short staffed to change the subject. But this action only confirms the mismanagement. Short staffed and unhappy customers is poor management no matter how you look at it.

I am on SS Disability so I cannot afford to pay for a phone that I know I sent back. I've talked to both USPS and Verizon. Neither will resolve these charges placed on my account. The charge remains on my account. I even offered to send them the phone that I have. They refuse to accept. Both Verizon & USPS have a documented complaint from me with Tracking #s and claim #s. I have been with same cell phone company for well over 10 years. They refuse to help by cancelling the charge.

August 6, I unplugged the router as I used to do with the modem when I had DSL problems. August 7, I called Verizon Tech because I wasn't sure if I had re-connected the router properly. I told the tech person that I had been having problems with connection since it had been installed. He was very nice and it took quite a while to get me back online. August 9, received a bill of $1,347.07 stating that I had used 167 GB. How could I use this much data when I was unable to log on for any period of time? I called Verizon immediately and he said they would do a 10 day investigation. My concern is, the bill is due on August 27 and I do not want to incur late charges while this is being resolved.

August 10, called Verizon again with my concern about late charges and ghost data accumulating on my account. She said it would cost $300.00 to disconnect. I told her I’m documenting everything on Facebook and I will make this public. August 12, called Verizon and said I need everything in writing. She said it wouldn't get that far, etc. She gave me the number of her department, **. I called the consumer protection agency and she said we should wait until the 10 day investigation is final before we take action. She is sending me the forms via snail mail since my printer is connected to my Verizon router and I don’t want to chance using any demon/ghost data.

August 14, unplugged and disconnected HomeFusion router. August 20, mailed a check of $126.99 to Verizon per instructions from my lawyer friend. August 23, called Verizon to check on the status of the 10 day investigation. The Verizon representative was unable to see the information on the investigation because it said the file was closed. He said the case was marked closed and it showed they had contacted me earlier in the week. I told him I have heard nothing from Verizon all week. He said the number would not show on my call back. He sent an email to another department to open the file and he received no answer while we talked.

We had a lengthy conversation and I asked him many questions. He said the staff at Verizon is trained to be optimistic during an investigation. They are trained to follow step by step a yellow brick road going brick by brick with this brick being honesty. He said that no credit appeared on my account so that means they are going to charge me the entire amount. I asked him what sort of investigation they actually perform. He said they only look to see if the signal is strong in the area that was reported. If it is a strong signal then the consumer is charged and no further investigation is made. I used the analogy of meter reading and Georgia Power to this case. I said I had no problem with Verizon charging data usage because that is how other utilities are billed and paid. However, if my lights were blinking and my refrigerator was not running yet Georgia Power sent me a bill for $1,347.07, they would send someone to my house to see what was wrong with their meter. That is the analogy I use as my argument.

He said he understood my frustration and he would put my account on a 90 day suspension to buy me some time while I work out what I plan to do. I asked him what would happen if I refused to pay this. He said they would wait 6 months to report me to a collection agency. I asked is there any hope of me not having to pay this. He said Verizon only looks at the strength of the signal in the reported area and if the signal is strong the customer is responsible for paying the charges. I said, “In other companies the customer is always right, but with Verizon the customer is always wrong.” I thanked him for his honesty.

September 3, 2013, Citizens reconnected my landline and DSL. September 9, 2013, talked to Larry at Verizon. He said he put in a help ticket and would call me back in a couple of days. That afternoon I went to the mailbox and had a statement from Verizon stating that I needed to pay $1200 immediately. I called Verizon again… said my account was placed on a 90 day suspension so I should not be getting bills. They put me in high priority and told me to stay on the phone while they transferred me to technology. Debbie in technology said she would resolve my problem that afternoon. I gave her list of ALL my electronic devices. She conducted the investigation and would call me every hour to tell me what she was uncovering.

The final diagnosis, all the data was being eaten up by my DirecTV dvr. Verizon HomeFusion was charging me for data that was not coming from my using the internet and to make matters worse, it was accumulating data when I wasn't recording on the dvr!!!!! She said she waived the $300 contract fee and told me to call 1-866-266-1445 to set up a payment plan during the next billing cycle. September 20, get a past due bill from Verizon, but it does show a 462.00 credit. September 21, get another bill from Verizon Wireless Customer Financial Services. September 23, called 1-866-266-1445 to set up a payment plan as per instructions from Debbie on 9-9. That department said my account had been turned over to 1-855-849-6979. They transferred my call. I talked to Irwin/Aaron. He said I had to pay the amount in 4 months or I would be turned over to a collection agency. My payments would be $276.30 a month. I told him I could not possible pay that.

A few weeks later, I got the $487 bill. I called again to make sure this was the last bill. A young man assured me that it was and there would be no more bills coming. I paid it and thought I'd never hear from Verizon again. Lo and behold in late August, almost two months later, I get the bill for the financed phone, almost the same amount, like $456. The woman I spoke to assured me that the three people ahead of her were confused and had no idea what they were talking about and should have told me that paying off the phone was part of the deal. "IF I KNEW THAT, I WOULDN'T HAVE SWITCHED!" I said to her. Verizon lost out, I lost out, and the only winner was T-Mobile.

Just to get Verizon off my back, I paid it. The woman assured me that now I REALLY would never get another bill. Not true! Come September (I've already paid three monthly T-Mobile bills now and I'm still getting bills from Verizon), they send me a bill for $56 for unspecified charges. AND I also get a refund for the money I paid for the phone at the same time! One of my employees calls for me because I have wasted so many productive work hours with these people just trying to figure out how much I owe. She gets nowhere and has to put me on. All the people want to talk about is that in the past calls, I was "heated" and my calls "had to be escalated" because I was so heated. Well, wouldn't you be? So all they could tell me today is that they will call me back as soon as they find out what is going on.

What I did learn, which infuriated me even more, is that the latest rep told me that in my first cancellation bill I paid up until Aug. 13 even though my service was cancelled on July 18th! So I paid an extra month! It's unbelievable. If one of the three people had known that I had to pay off the phone (the first said it was free and I didn't need to pay it; the second included it in the lower plan but didn't include it if I cancelled, thus making the switch to T-Mobile less costly than it was; and the third glibly told me that the first bill would be my last), if it wasn't for them, I'd still be a customer. This situation has caused quite a stir at work and with my friends. People ask me about it all the time. The fact that I was paying $206 a month for cell phone service seems to shock them more than the chaos and confusion the Customer Service reps have about termination.

I supposed I must be the first person in the history of the world to ever terminate a Verizon contract and that's why they don't know how to handle it. If they ever call back, which I doubt. I assume I'll keep getting refunds and bills until I die. I just want them to erase everything. I was a loyal customer for over 10 years. I was paying $206 a month. I paid $190 to cancel, plus paid the phone, plus paid up until August.

Heavily guarded stats include: credits, call time and the quickest way to get fired, a brief survey after every call grading the agent on resolving the issue. In my center if we fail more than 3 of these surveys a month, we were gone. That's the reason so many customers get lied to and deceived. If you're not completely satisfied for 45 mins after your call ends, then it's our tale and most reps are with families and are on their last legs. It felt like we were employed by the devil trying to figure out ways to make greedy nonsense sound appealing. With no training people became very good at it. I myself have lied to thousands of good loyal customers during my employment just to keep my job and feed my family.

The ADs were guys that look at stat charts fluctuate all day and if a spike in numbers rise, then somebody has to go no matter how many customers he helped or how good she is. The owners of these third party centers really and I mean really do not care about assisting Verizon customers, only staying on top of their stats to ensure they maintain their site's contract with Verizon. Ex. if a team lead gets coached about an increase in credits for the month, that team lead will tell his team to not submit any more credits period or he or she will get fired because the team lead's job is now in jeopardy. So as a result, it doesn't matter who calls in or for what situation we can not give not one dollar. Doesn't matter if i'ts completely Verizon's wrongdoing. We have to beef it up or lie because that performance survey will still be in effect. So do not blame the agent for lying. I'm sure it took every ounce of him not telling you the truth getting up and walking out.

My conclusion is that if Verizon stops being so cheap and hiring third party vendors and create 3 or 4 corporate centers with people and supervisors who are really dedicated to helping customers not worrying about stats and number, then issues will get resolved. No lies, straight truth. Also, I never worked in the store but the income the store agents are commission based sitting them up to have to lie and mislead. And I add, I was terminated because I got caught with a CDL training book on my desk studying so I can make it out that hell whole. Now I'm driving trucks. Thanks for reading.

So now I am losing my customers of 20 years, owe Verizon $636 dollars for nothing and now my business is suffering and all my customers are going elsewhere. Verizon is the worst company I have ever dealt with and is costing me thousands of dollars and my business. Thanks Verizon, you have help me go broke. Your customer service sucks!!!!!

I took the phone in to the store to be repaired. The sales clerk stated "Why did they sell you this? We have had so many customers complain about this device.” He tested the device and confirmed that it was broken and he could not fix it. The techs over the phone confirmed that there was a defect. I ask members of the management team to "downgrade" my device BUT I was willing to continue to pay the same data fees and all other fees. I REALLY JUST NEEDED A DEVICE THAT WORKS!!!

For 2 months, as a new customer, I literally begged Verizon Wireless to send me a basic phone even a flip phone as long as it works. I told my same story to at least 10 different Representatives, one at the actual store. I spoke with five members from the management team; alien troubleshot my device at least 10 times to no avail!!! I paid for service for 2 months and could not use my phone. Verizon Wireless did not care one bit, continued to charge me for a service that I could not use and the problem was never resolved. Needless to say, I am back with T-Mobile! Paying the early termination fees and yes the restocking fee for a second line that I added was worth every penny! At least now I have a phone that actually works!!!!

Upon my return the next morning, the manager informed me that I had to pay the $35 even though I was told by Verizon that the manager would waive the fee due to the misrepresentation of the product. The manager reviewed the product & found that it was defective - therefore would only return it for the same or different product. I did not want another model due to the fact that I was not informed that by using the Jetpack, my bill would increase substantially to almost double of what my present bill is. The practices that the manager, Brent, uses to sell either product or services is very deceitful & customers are not able to make a just and informed decision on what they are buying.

At the second kiosk that I visited on Monday night, the clerk informed me that she has her customers initial that there is a restocking fee & there was signage as to the true cost of the Jetpack. I am presently paying $10 a month for air time, and the fee for the Jetpack is $20. I was told that my bill would be reduced by $20 if I went with the Jetpack. Had there been proper signage that the Jetpack air time was more expensive or the clerk had properly advised me, I would have never agreed to the purchase of the product.

When I questioned the manager, Brent, why his employee would promise me that he would waive the $35 fee, he informed me that he was a new employee & not aware of company policy. His employee has only worked for the company for 3 weeks. I would think that 3 weeks is enough time to be aware of company policy so that the consumer can make an informed decision on what products or services they wish to purchase. The manager's attitude displayed, in my opinion, a blatant disregard to the consumer & if he had to be deceitful to make a sale, he had no problem doing so.

Verizon Wireless is the scummiest US company on the planet when it comes to billing tricks, so what I did and what you should do is tell them to shove their free phone where it does not shine and get yourself a prepaid no contract phone from Boost, Virgin Mobile or Walmart. You will save a lot of money if you can dish out the funds to buy your own equipment. Verizon Wireless is deceiving. They hide behind tons of disclaimers that are hard to read and designed to protect them before the consumer. An honest and ethical corporation does not this much red tape.

This is a list of the events that occurred Aug 22nd, 2013. I called in to telesales at 6:30 AM and a rep took the order. He failed to ask who the phone was going to and to what address. So, I corrected him and he stated that he made the necessary changes. Once I received my notification email, I saw that it was in fact wrong. I called in and a CSR rep said she filled out a form to make the changes for FedEx to ship to the right place. I then re-reviewed the email for additional mistakes...this is what I found:

He took the order completely wrong including:

-Changing upgrade date of wrong line

I was furious!!! There were a total of 4 more calls in to customer care, but at the end, it was the supervisors who failed. They not only made the situation worse by refusing to call back when promised, but also to transfer me to tech support for no reason. That was bogus!!!

I want to know that the rep who took my order and the two supervisors received some sort of additional coaching on how to deal with these scenarios and an apology from the supervisors that I dealt with. There were two female reps (Last rep that called me back and Tech support rep I got transferred to) with whom I spoke with specifically that just went above and beyond to try and fix an already terrible situation.

Even now, my equipment credit has not been put back even though I was told it would be 24 hours.

Verizon truly needs to focus on not just selling, but standing behind their word. Do what you say you are going to do and put it in writing. Making unfulfilled promises to grab a bigger piece of the market share only goes so far before the secret is out. People need to know if they are paying top dollar, they are getting something for their money. I won't give you my business if you treat me poorly with bad customer service! The rep I met with recently is the first person from your company who has impressed me in a while. His name is Josh and he is from Portage, MI. The Battle Creek store didn't impress me.

My experience over the last week was finally the last straw that led me to filing this complaint. In May of this year, quite unexpectedly I found myself in the position of having to care for my 75 year old mother. Now supporting two people on 1 income in a small town is challenging at best. I got behind in my bills with Verizon. That being said, I always called and kept them apprised of my circumstances. I did pay regularly but was not always able to pay the full amount. On Friday, August 2nd I made a payment of $268 and change. I was told then that I would need to make another payment of the same on the 16th. I called in on the 16th to make a payment and ask if I could pay part of that. My service was disconnected and I was told that I promised them a payment on the 15th. I do not even get paid, until Friday.

I know mistakes can be made, that I had to pay that balance to get my service back on. The supervisor's name was Holly. Although the words were right, her attitude was very condescending and her responses were patronizing. A person doesn't work in the call center world as long as I have and not be able to hear that in someone's voice. At this point, let me say that I have Tourette's Syndrome and when something like this happens where I know that something can be done, but it is being refused it sends and I'm angry over it, it hurls my body into a series of vicious tics. I lose sleep which only exacerbates the tics. I had decided that on Monday I would go into a local store and see what could be done.

By the time Monday got here, I was exhausted, and I was a 216 lb walking spasm because of all of this. Even now as I write this and talk about it I am shaking and my tics are awful. This is how stuff like this affects me. I should not have to go through this over asking for just a little more time. On Monday, I went into a local store. The manager, who was wonderfully, placed a call for me. We got to a service rep that made some payment arrangements with me. She got approval from a supervisor and my service was turned back on. I was really elated and grateful. She then transferred me back to an excellent CSR name LaRon, who informed me that a phone I had returned which was defective was over the time limit to credit it back. He did say that he would work on it and that he would call me back.

I got an e-mail from him the next morning apologizing for not getting back to me, but he got on a long call. Now THAT is customer service. Well guess what? I woke up on Tuesday and my phone was disconnected. You can imagine my response. I was so angry now I was unable to work. I spoke with yet another supervisor who told me that the system would not let her work that out. I asked if they were able to do it last night, how come she couldn't. She told me, not in so many words that that should have never been done and she didn't know why they would have told me that. She was curt and again very condescending. I explained my circumstances and the fact that I have Tourette's and that it was all I could do contain myself from exploding.

When her response to me was a placating "I'm sorry, I understand," I about went through the roof. She doesn't understand! I told her in the conversation that I thought one of the other supervisors was a ** to me, and then realized what I had said and apologized. She still refused to do anything. I know for a fact that Verizon has forgiven entire bills of thousands of dollars. I am not asking for anything like that, only a way to make regular payments for a month maybe till I can get my feet back under me. She still would not work with me. I then told her that she was leaving me choice but to go to an attorney, have my records subpoenaed, contact the FCC, and Better business Bureaus. Her response to me was "well, do what you need to do."

Again, I don't feel like I'm asking for the Taj Mahal here. I was not asking to have my bill completely eradicated. I was simply asking for time. I am quite sure that my record is now flagged as a problem customer. Once upon a time, I would have sworn by Verizon as the best wireless service in the U.S. Today, I would never refer them to anyone. The behavior of the CSRs and floor supervisors is deplorable. I also know that I am not the only one feeling this way. Over the past few days I have read hundreds of complaints posted about this very same thing. I truly want to thank you for taking the time to read this epistle. I felt I needed to be fully clear about what has transpired, especially over the past week. I appreciate your help in these matters and would love to be able to say that Verizon is once again an upstanding and dependable company.

On the 1st, I mailed my check to the address supplied by Verizon. On the 4th (holiday) I received two phone calls and a text message asking me to make payment. Because my check was in the mail, I was unable to afford an additional payment to suffice their phone calls and text message. There was no opportunity to speak with anyone. On the 5th, I tried to call customer service but because my phone number was not recognized, I did not understand how to get through to customer service. The same day I received another phone call (robot call) requesting payment. I received another call, I believe, on the 6th or 7th. Again no availability was granted to speak with someone to notify Verizon my check had been mailed. No availability on the website or by phone. Within 9 days my check cleared.

On the 10th day, I received a call from Verizon Collections asking me to make payment. I explained all of the problems with trying to make payment and that my check had cleared so why was Collections calling me. The call came from either NC or TN whereas my payment was mailed to Texas. I wrote corporate and explained how inefficient and confused Verizon was with the lack of consolidation of their billing. I received a call from corporate and their answer was that I needed to understand that after the first I missed my payment and I needed to understand their billing. This is their solution?

My complaint is my check cleared but still received a phone call from Collections, after my payment was a few days late. I received another call on a Saturday from Collections after my check had cleared and she informed me I could use the website and gave me an address. Because I have not used Verizon in several months and change my passwords for security for all accounts, I am unable to use their website because Verizon does not provide a "retrieval" process for lost passwords. All of Verizon's information to make payments is incorrect or lacks valid information. I have been given two website addresses (and no password retrieval availability because my phone number is invalid and all of Verizon's communicative process requires a phone number). These addresses have not been provided to me through any of their information therefore I would have not had any way to know this address to make payment.

I have been given a phone number that has not appeared on any of Verizon's information. I asked how was I to know this phone number? How was I to have known their website addresses to make payments? But yet they call from collections. Yet another letter now from Acworth, GA arrives and it too supplies me with a website address but there is no retrieval process to retrieve my password. I received a call from corporate - believe public relations - and he asked that I contact him with any other problems, followed up with a letter but as before, Verizon has missed the point entirely. They have so many different billing entities, have not supplied inactive phone numbers with the ability to make payment. All of their information is incorrect and/or has a glitch for the consumer to complete a transaction. The fact that I received 3 phone calls in one day after my check had cleared is harassment. It is due to the fact that Verizon has inadequate and insufficient processes in place for the consumer.

All of this began with the first robotic phone call and the entire process of dealing with Verizon has been exhaustive, upsetting, and harassment. Verizon has so many billing entities: NC, Texas, GA, etc., the consumer cannot possibly understand their best option to avoid harassment from Verizon. The consumer is not provided the correct information to use the website, or valid phone numbers to make payments for an inactive phone number.

I have learned to use snail mail, sending certified and put it in writing to several departments. I covered my ** all I could as this appears to be the only way to protect my credit and make an attempt to act in good faith though Verizon treats their consumers otherwise. Verizon has yet to understand their processes require a mobile phone number and if it is invalid with Verizon, there isn't any other option to use their procedures that they will fault you with. I have made one payment with one of the phone numbers that Verizon Collections has given to me. It is the only one that works, but is nowhere to be found. It was given to me by a Collections representative one Saturday as she attempted to retrieve payment (that had already been cleared). It is a no win situation with Verizon. I now have a prepaid phone and will not deal with corporate entities again so that I can avoid this past Verizon experience in the future. Simplify.

I told them that the customer service said to use this phone until I enter in a local store and they was give me another phone because mines was under warranty but not to make it an upgrade until I could get the new Storm, or Razor. So they had a special buy one get one free or for half price come to find out because someone in the system decide to upgrade my phone without permission. Verizon not let me get the phone I wanted.

The phone kept malfunctioning and finally I just couldn't take no more. Reluctantly I paid my bill and decided to continue my service in 2012 between May and June there were a surge at Verizon technology company. I guess any way I asked them why they was cutting my services and also charging me a high bill the supervisor only took off $70 dollars on a $400.00 dollar bill then it just got higher and higher when they added some kind of share plan and 4G network that in my area 4G never came through so everything they try kept getting higher and higher. So my phone went off and when they did reactivate it the 1G 2G sometimes 4G or 5G was being use up but I could get it in my area. I constantly call a tech and the customer service every time something crazy would happen they just explain it away.

So finally July 2013 I ask them to cancel it and let me know what my finally bill would be even will early disconnect. So I accepted her finding at $739.00 and had them to shut the service off then all of a sudden a bill came for 1,440.00. They mail me a settlement letter for $700 and change which is almost the amount I accept to pay. So it has not been resolved and my bill still stands at the 1,440.00. I just would like to fix my credit and not be charge or pay these bogus amount of money. It’s not fare when you can't get the right service to paid for bad service or someone else calculation mistakes. If your company had an unexpected power surge you should charge your customers in that area as less as possible it was Verizon equipment that malfunctioned why do I have to pay need help to resolve for a better outcome.

Verizon wireless has a limited number of towers available in New York City, which they describe as a "difficult area to cover" due to the "tall buildings." Therefore, if any customer is in a high demand area, their phone will slow. Plus, the "tall buildings" also make some areas more difficult to reach than others. Take home message? Verizon does not guarantee coverage in NYC and states that losing access to data all day whenever in the city is part of normal network functioning!

In 4.5 years, Verizon has sent me 16 warranty replacement phones this does not include upgrades or Asurion replacements. Nearly all of the 16 suffered from data-related issues. Some would freeze when an email came in while others would simply stop loading pages for an extended period. By the end of my first year I had already been through three Blackberries. Over the next three years came 11 Droids. Since January 2013, I have already been through three iPhones with the last, my current, frequently fails to transfer or receive data during most of the day occurring on most days. Throughout all of this, Verizon never offered anything beyond replacing the device meaning, they never once considered the possibility that there was a problem with their network. 4.5 years and 16 phones later, Verizon just now ordered the FIRST IT ticket on my account. And I find that unreasonable and unacceptable. Plus, the ordeal involving my current phone's dysfunction proved the worse. That story follows:

In December, it was time for my 13th phone. So, after all other OS failed me, or so I believed, I switched to the iPhone what everyone believed would solve the mystery of my continuously dying phones. However, within one month of my December purchase, my first iPhone stopped charging while all data-based programs began to slow whenever an email was coming in. But Apple replaced it. The next phone would slow to a near crawl for extended periods whenever using data. But Apple replaced it. By the third day of my next and current iPhone, it began simply freezing whenever using data to the point where most of the workday my phone can only be used for texts and calls - a worsening but nearly identical to my experiences with the majority of my Verizon phones. Specifically, my current phone can take two hours to load my Gmail if at all; lose GPS at any moment - often while in transit; and lose all internet accessibility.

This occurs most days, regardless of location - the one absolute is that it is the least reliable anywhere in Manhattan. However, this time Apple refused to replace it explaining that they believe the issue to be in the network. Since Apple identified my carrier as the culprit, I called Verizon. This began the biggest challenge and worst ordeal of all my 16 replacement phones. When I first called, I spoke with one of the few truly amazing workers I have come across during my 100s of hours dealing with Verizon due to their failure to ever truly remedy the situation. This rep was the first and only to take note of how many phones I've been through and the first and only to finally ask, "What's going on here?" He, more importantly, informed me that he was going to write my first IT ticket. THE FIRST! That's right; through 16 phones in 4.5 years, nobody had ever once written an IT ticket.

He explained that he was doing so due to a potential problem he identified that would have affected my service across all phones since joining the Verizon network - something related to an inconsistency between my phones number and its linked shared secret number (I truly don’t remember but this number was described to me as a sort of identification number that is paired with your cell number and is used whenever roaming as well as by all data-related programs). Just like what I have been experiencing, he explained that texts and calls would not be affected. However, everything else, regardless of devise, OS, etc., could be compromised. What I heard was that Verizon could have prevented this from continuing and instead left me chasing an impossibility (that the problems were in the device) while wasting my time and money. I believe that it is reasonable to assume that if an IT ticket had been issued earlier, or really if any investigative process was launched at all, then I would likely have saved many hours and much frustration. However, at this point, the "ordeal" is just getting warmed up.

The IT ticket was submitted and I was advised that the resolution would take up to 72 hours but that they often call for more info with the first 24. To date I have yet to receive one call on this matter. All info I have gathered myself when calling, which I did each time I found myself carrying a useless smartphone I called nearly every day. Through the course of those calls, four reps decided to "take on the case" and promised to "call everyday to update me - one called once to tell me that there was no update. That was on day 13. I never heard from him again. I experienced literally no customer service while living with essentially a flip phone in an iPhone case everywhere in the city and frequently everywhere else. At day 14, I literally begged for them to do something. The only offer I received was to buy another phone and line and add it to my account. I could then return it within the first 14 days for a full refund. That was it.

On the 17th day without any contact from customer service, I called and was told that the IT ticket had identified the "cause. " I was told that my phone suffered from poor coverage in my home area. Now mind you that I never complained of issues near my home and was very specific when explaining that it is the most problematic in Manhattan. Additionally, of my many Verizon iPhone 5 friends who frequent my apartment, I am the only to complain of accessibility issues. Furthermore, not only was I clear when describing the issue, but when the IT ticket was described by customer reps who I was speaking with at Verizon, it mentioned my home calling area as the problem area and both times I corrected them. I specifically asked that they adjust the IT ticket accordingly. However, this was apparently for naught as the 17-day IT ticket ultimately investigated an inaccurate complaint. Meaning, after 17-days, I am left with no resolution or even progress - or even reliable access. My phone continues to struggle even when sitting next to my girlfriend, a Verizon iPhone 5 customer as well. I believe this 17-day - but should have been three day IT ticket report is an utter fabrication. Flat out. No investigation was conducted.

I then requested that my second ever IT ticket be written and submitted now containing that appropriate location everywhere but mainly in Manhattan. In the meantime, I am now entering my 22 day since first informing Verizon of the failures of their network to deliver reliable service to my 16th phone. Again, Verizon has done nothing. The take home message? Clearly, Verizon has failed me. They did not do all they could in order to provide me with access to their reliable network, which caused an absolute loss of time, money, and effort, not to mention an absolute loss of faith in Verizon. I have worked harder than anyone at Verizon to remedy this still unresolved problem while Verizon failed to perform their due diligence in attempting to remedy the situation. I use a failure to perform due diligence here to represent Verizon's refusal to explore all possibilities especially given the extreme circumstances concerning my case.

Instead, the route easiest for each customer service rep was taken and they simply replaced the device instead, which essentially puts the problem back on me and continues to deny me access to the network. I was told that filing a full IT report could take a rep hours to complete. When taking this further, due to Verizon's failure, it is likely that my ability to take full advantage of the network as described in the contract was prevented. This has resulted in numerous difficulties including recently becoming lost on foot for two hours in Baltimore during a heat-wave due to my data connection dropping for two hours all while trying to navigate my way to a destination - in fact, just this past weekend I had to pull over to wait for my GPS to load while driving to Baltimore. Beyond the impact of an unreliable phone, I have dedicated an untold amount of hours both on the phone and in person attempting to remedy the situation all the while Verizon did nothing but were the only ones who held the ability to correct the dysfunction.

I was literally wasting my time and it was a result of Verizon's failure. I was also told that beyond a $52 credit given early in July for the days of compromised connectivity but before the actual filing of the ticket, Verizon will not credit me any amount for any of the days spent investigating the ticket. I was told that Verizon credits for time their network was down not slow. I explained that email would take hours upon hours to load to which I was told, so you're saying that it would eventually load. They also informed me that according to their records, my phone had use a lot of data during the times I reported. I have no idea how this is possible due to all I’ve described but I do know that the phone would not simply freeze; it would continuously attempt to load a page, refresh mail, or connect to GPS. Perhaps this was the cause. Regardless, no credit was offered. I did call back and try again to which I was offered $10. I denied the offer.

This is simply unacceptable and I will not accept it. Thanks to the ridiculously erroneously-based or flat out bogus IT report, which states that I have "poor coverage" in my home calling area, I am able to leave Verizon with no cancellation fines. However, forgiving the cancellation fee in no way comes close to making up for the time dedicated and lost on this futile effort. It is the futility of this effort and Verizon’s refusal to allow me access to the network by failing to investigate anything beyond the device while I continued to experience significant disruptions all the while paying full fare that I believe warrants consideration of the legitimacy of the right of Verizon to keep my payments. I believe they do not and should even owe for the unintended consequence of their intentional refusal to explore instead of replace. Fortunately, this is a quantifiable amount, which I intend to pursue.

I will be filing against Verizon in small claims court. I was informed that I have to advise you of my intent at least 30-days before actually doing so. Please consider this email to be that statement of intent. Additionally, I was told that Verizon cannot inform me of the frequency and duration of my customer service calls without subpoena. Therefore this email also serves as notification of intent to file for a subpoena in 30-days as well. I anticipate learning that I have spent well over 100 hours attempting to deal with this situation. I will be seeking compensation for that time plus reimbursement for money spent for compromised access to the Verizon network and inefficient support in remedying - or even attempting to identify - the cause.

Verizon needs to care about customers in general but should take note of one who has gone through 16 phones in 4.5 years. One for whom Verizon never opened an IT ticket and instead just saddled him with years of difficulties. One who waited 17 days with no contact at all just to be told the results of investigation into the wrong address and that offers no resolution. And one who still lacks reliable access to the network. There is absolutely no justification for this. If you know how to help, please do. If not, then just voice your displeasure with the monster Verizon and the methods of their madness-inducing customer service whenever and wherever possible. I am posting this email everywhere I can. Thank you.

When I asked who could I talk to if they were caught cheating again they informed me that there is now one I can go to, that's just the way it is. She also said "this is not cheating or stealing". So let me get this right... If I go to a Verizon store and buy a couple of items and pay for them, then at the last minute I can just grab a $15 item and run out with out paying just before closing and it's ok..? Yes Verizon, we are all just idiots and yes I am stuck with you 2 more years. Yes Verizon, you are right, I am just another customer and I suck. I have noticed all of the other long time customers in the forum that are taken for granted in this forum. Like those also I must speak out. Your tech was wrong, there is someone I can talk to and other providers I can do business with when we get out of this contract. Shame on you for this business practice...

Counting down the days until I can switch without being taxed for that as well. Verizon, you know where you can go and how you can get there... Any other faithful Verizon customer, bail out as soon as you can, Sprint and T-Mobile are extending much love these days. Do yourself a justice and take advantage, before you end up flushing your hard-earned spending money down this unappreciative cesspool of a corporation!

I finally could not take it anymore and wandered into a Verizon store in Payson, AZ where the very polite store manager could not directly help me, but did everything he could to call through to corporate to get them to help me and replace the phone. Since that day, I have spoken to so many representatives, had so many promises of call backs, and here I am with the same phone, still dying on me by mid day and not one ounce of sympathy or concern. I even volunteered to just get a different phone and pay the difference (but did not want to have my plan changed as I am grandfathered in) but as with everything else that has transpired along the way, this too was denied me. Honestly, a great company like Verizon unable to assist an unhappy customer with a bad product.... that's shameful.

The problems began to start with the bill paid on July 3, 2012. This bill was for the billing period ending on June 9th. We were shocked when got the bill and the total was for $1051. We went to our local Verizon store (where the customer service has always been exceptional), and they called Verizon customer service on the phone and let us talk with them.

As I talked with the customer service rep from Verizon, I could immediately tell he was not going to be as helpful as the people at the Verizon store were. He let me know (with no exceptions) that I was responsible for the excess data charges from account. He listened to me as I explained to him that for nine months, we had been getting data overage alerts and now (when we really needed them), we were no longer getting them. After about 45 minutes of pleading to him over the phone, he finally said he would give us partial credit for the over-data allowance and reduce our bill from $1051 to $635. We grudgingly accepted this offer with the idea that this problem would not come up again. In addition, the Verizon rep suggested that we start usage controls, which we did for a small fee.

As my next bill arrived, I was again shocked as the amount was exuberantly high. The bill (for the period ending July 9th) was for $635 and included a $360 Usage and Purchase Charge. This time, I called Verizon directly and talked with a seemingly more helpful Verizon rep than the last time. I told her my story (that I still wasn't getting any overage alerts and that the usage controls that I had installed were apparently not working correctly). After a lot of back and forth conversation, she stated to me that Verizon would only charge me for the basic service fee and waive the $365 usage fee. I felt a lot better about the service from Verizon at this point and immediately told my wife that our problems had been solved!

The next morning (July 25, 2013), we got a text message on our cell phones stating, our request to obtain a full refund on our overage had been denied. Needless to say, neither my wife or I was very happy at this point. I called Verizon again and was eventually connected to a woman named Arlene who stated her position to be the regional customer service rep for Verizon wireless. She was very professional and helpful with me. She pointed out to me that the $365 occurred from the time period of July 10th through July 17th (before we began the usage control for phone #**).

I let Michelle know that in my previous call to Verizon, I was granted a full refund for the overage, but she told me that the person who I talked with was not authorized to make that decision. I also let her know that I still was not receiving overage alerts from my cell phone. Arlene said that she could grant me half credit for the $365 overage, bringing the bill to $445. She said that she was not authorized to give me full credit for the overage, but would call me back on Monday (when I got back from a camping trip).

After getting back from our trip on Monday, I got a voice mail from Arlene stating that her manager would not allow a grant a full allowance for the data overage. However, she claimed she had already 1/2 credit for the overage (which by my calculations would have been $180). This was not done. Now on Wednesday, a $345 has once again been charged to the phone #**. So now, in addition to the $635 bill Verizon was requesting that I pay, an additional amount bringing the total to $800!

I called Verizon customer service once again on the morning of July 31, 2013. They connected me with bill pay at first and I told my story. They told me I needed to pay the basic charge for the period of $275 and then they would connect me with customer service to dispute the overage bill charges. The story had now become so long that it was difficult to explain to the customer service rep over the phone. She was able to verify that the phone #** had data usage control attached from the period beginning July 17th. After she listened to me, she put me on hold and said she would put me on hold as she researched. After about 15 minutes of waiting, I was hung up on. I tried to call back but was not successful at getting through. At this point, I am very frustrated!

Finally after my 3rd refusal to accept, even the BBB wrote and said they felt I was given ample excuse and dismissed the case. Since then I have heard of those in Brunswick and Onslow Counties also having trouble yet Verizon reps treat you as some ding a ling who doesn't know what they are talking about. The personal and customer service part of the relationship with them is gone. I honestly think they do not care. We are in the world of everyone having wireless phones so they know everyone is addicted. I am sure they are making hand over fist in $$. I will say the reps in stores and those in the call centers are probably not making the best $....which is why customer service is nonexistent. I can tell from all calls I have had to make that they are trained to reply in certain ways. They do not listen to your problem and are too ready for the "recorded" response. Hopefully, if you write the BBB, you can at least get the response that you can disconnect without penalty.

If I wasn't under contract I would change services tomorrow. I cannot stand you arrogant bastards. Once the deal is done is where you lose total care. I had one small request to be happy and the asst mgr said his hands were tied and he could not and would not honor request. My hands are not tied and I am on my last good nerve with Verizon. I really don't expect a response so I won't be disappointed yet again. Signed a previous loyal customer. You have my history so check out my history.

Basically, Verizon, you don't care about us because you have so many customers but yet you advertise that you care about all your customers? Why lie? Come on, everyone. We all need to file a class action against Verizon so that they learn to appreciate everyone who spends 500 a month as a customer. Why are you guys so mean and why don't you try to treat us with respect especially with all the other phone companies out there? Can't you appreciate the 7 lines I have with you and the 10 years I've been paying you guys 300-500 a month? All that doesn't matter in a clap of a hand. It's a bad relationship and we the consumers are being used and dumped on their terms. It's sad corporate America, you advertise in papers, magazines, tv commercials about your excellent customer service and your quest to give great phone service. Yeah right, I have never been disrespected like I have been by your cust service reps. Thanks a lot, Verizon.

I feel like there are intentional games being played by this wireless company and they are trying to force me to upgrade while I'm not ready to. I told my son and others who are on the same service what is happening. They said, "Yes, you usually incur a lot of problems when they want you to upgrade," and they feel the same that it is intentional. If I AM forced to get another phone, I most definitely will change carriers as this is not right.

On June 14th, I had used 75% of my data plan. This was 4 days before I was notified that I had used about 50% of my data plan and 5 days before I was notified that I had used about 75% of my data plan. If I had received these notifications in a timely manner, I would have determined what was draining the data usage and put it to a stop. However, since per the text message I was at about 75% a couple of hours before the end of my cycle, I was not as concerned. I understand that the notifications are an approximation of data used; however, I would expect them to be accurate within a 24-hour period. I would even accept a 48-hour period though I would not be happy about it. A notification two weeks after the fact is totally unacceptable.

This notification service that Verizon is using is unethical and I believe fraudulent. I did discontinue the Alerts being that they are not even close to accurately representing the actual usage. While discontinuing the alerts, I got the message "Please be aware that you will not receive any alerts for voice messaging or data. However, you will still be responsible for any overage charges." It is ironic being that I am being held responsible for overage charges due to these same inaccurate Alerts. I have talked to customer service representatives. As polite and courteous as they were, the only option they could do was reduce the charge by 25%. I do not believe I should be held liable for any overage charges that I was not notified about in a timely manner.

When I finally got access Asurion could not verify the acct. and refused to replace the phone. I again complained to the 3 different stores and got the same BS and no help. I had my number ported out of VZ back to AT&T because VZ/Asurion refused service and broke my contract with them, not I. I was willing to pay the termination fees but deducted the $7.00 per month Asurion ins. fees since they were worthless. The harassment began, the most worthless, self-centered bunch of ** I have ever done business with, useless as ** on a boar hog! My wife had a smart phone and I had that ported out to AT&T because of their attitudes and smart mouths have threatened to mark my credit report. Now before I pay one more cent, I will take them to court!!! !

For last 6 months I have been getting bills, collection calls and threats of ruining credits. My efforts to sort it out with Costco were futile. I made about a dozen calls to Verizon customer service and received no encouraging response except to talk to Costco. I believe Verizon is responsible for ruining my credit history and now I am being denied credit.

How am I supposed to deal with it? The Verizon Rep, Al **, promised me to fix it but never did. Verizon makes it impossible to get through and none of their customer service agents ever tried to resolve it. They did tell me that they are making notes in my account that the phone was returned within 14 days but we have no verification. Costco faxed the return receipt but Verizon never took any action. It is a systematic approach of Verizon to punish customers who expect refund or reject their service. No action was taken and there is no response to follow up calls. Often Verizon customer service phone is disconnected while on hold. Costco is unable to help me and they say they tried.

Then I called about the internet not working for 2 months, and the employee said he would refund me $65. Then he told me the damaged iPhone I sent back had water damage in the area where the charger is plugged in, but he would refund me 50% of the $299 they were going to charge me. Then after talking to him, I asked for a supervisor. He said there was no one higher than him to speak with and that if I was so unhappy with the company, he would not charge me the cancellation fees for the 5 lines I have and I should find another service! He did finally give me a number to an office in Tampa, which I called and they looked at the account. He never refunded the $65 nor the 50%...

When I went to the local office in Cross City, FL, I was told that he put a note on my account not to give any refunds and he also suspended my internet connection! I called again because my iPhone kept dropping calls. They sent me a refurbished phone and are charging me $299, stating it also had water damage, which I know for a fact is not true. I called again and was told they would go ahead and give me a refund of 50% off the $299, which they never did. And now I've called the corporate office again and she said that there are no notes that I called about that phone or the refunds, which is a lie, and that there is no record of anyone accessing my account to help me, which is another lie.

And now the corporate office I spoke to today will not help in anyway and is implying that I have lied about the phone calls to the call center! I told her to pull my phone records to show how many times in the last 3 months I have called about the internet not working, being lied to about refunds that never were taken care of until I called the corporate office the first time! I advised her that she should have a training class on customer service for their call centers and the lying they have been doing since I started calling! I will be posting this on every Verizon website I can… Do Not use Verizon. They lie. Their customer service lies and now their corporate office is lying also!! This is a warning to all that are thinking of using Verizon Services!! If you do your research, you will find out they rate very low in customer service and now they have been lying to me!

I was told by the customer service department to turn off downloads or updates, OR go to a Starbucks to download. WHAT??!!!! I was also told by another customer service agent that too many people were abusing their unlimited plan so Verizon so graciously came up with a way to charge people who used more data. All I see is a way for them to make more money. I now have had to update to 6 GB, which runs me around $159 a month and it's still NOT unlimited. Stay away from Verizon if you want to use the internet. They are ripping people off and blaming them at the same time. This is going to be a long 11 months I have to wait to dump that GB plan.

The next morning, on 4/29/13, about 16 hours after signing the contract, I called the Wireless Advocates salesman and told him I wanted to cancel the service. The rep was a different one than the man who sold me the service the day before. He said he would cancel the shipment of the device for the service, but that I had to call Verizon myself and cancel the service. I called Verizon customer service and told the representative I wanted to cancel the service and she said it would be done. A week later I got a Verizon bill for the first month’s service and I called them again to cancel. The customer service rep said their inventory showed that the device wasn't there, and therefore had been shipped to me. I said I didn't get it, and she said to call the rep at Costco.

Since the Costco store is 85 miles away, I called and reached the Wireless Advocates kiosk and talked to the original salesman, who said I had to bring in the device, and I told him I never received it. He promised to call Verizon and cancel my account; I followed up later in the day and he said my Verizon account was cancelled. I got a second bill from Verizon and asked to speak with a supervisor after getting nowhere with the customer service rep. After being put on hold for a very long time, I finally got a supervisor who told me her full name and said she would call the Wireless Advocates people at Costco the next morning, since they were closed by that time, and would make sure everything was cancelled. She assured me she would call me after talking with the Wireless Advocates salesman and would let me know that she had successfully cancelled my Verizon account. Of course, I never heard from her.

Today I got a "Past Due" bill. I called the customer service number again and got a message to call another number for service. The recording gave me 6 options to choose from for prepaid wireless service, and none of them were Wireless Advocates, and I could not get a live person. I called the first number again and finally got a live person who proceeded to inform me that my account was past due. I asked to speak with the supervisor again and was put on hold and no one ever came back on. I hung up and redialed and got a recording that said to call a different number for customer service, but when I did, I couldn't get a live person, just a recording telling to me to choose an option, none of which applied to me. I went on the Verizon website and found a different Customer Service number, but when I called, the person who answered was a billing clerk who told me my account was past due. When I explained to her what the problem was, she said I needed to talk to Customer Service and would transfer me. However, I was left on hold so long, I finally hung up.

I called Wireless Advocates at Costco and talked to the supervisor, who told me he would get it taken care of as soon as he could, but the person in charge was traveling and it would be a day or two. You cannot reach anyone at Verizon that will help you when you have a problem, and they don't even have an email address where you can write them. Their Chat Line has the message that all reps are busy and to call again later. I did everything I was supposed to do in order to cancel this wireless service, and yet they won't do anything but continue to send me bills. Do Not enroll in a wireless plan with either Verizon (or Wireless Advocates in your local Costco store), because they will NOT give you any customer service when you need it. I don't think the problem is with Wireless Advocates, but is with Verizon, but if they sell the product and tell you that you have three days to cancel your contract, they should honor that.

I have spent hours on the phone with Verizon and have never ever done business with a company that refused to help me like this one. Once they get you signed up for a service, it is impossible to get any help at all. Buyer Beware! Go on the Verizon website and read all the complaints from other customers; it's the way they do business at Verizon. I wish I had done that before I signed up for their "service".

I went back to Target and returned the cell phone and got the same exact model, brand new phone in Verizon packaging. It's sold as brand new. Finally once speaking with Customer Service, they were going to restart my plan, but I would not be able to use my cell phone for several days. Before the month was up, the cell phone once again became inoperable - defective. The same exact thing happened. I had to return the second phone to Target and repurchase a new phone. Customer Service told me that I would not be able to use this new phone for a couple of days. Or I would have to get a new phone number to use it right away. So I waited. That phone became defective.

I went back to Target to repurchase my third phone. After 3 days, the phone became defective. I called Customer Service; I demanded a credit for the month. I had a balance on the phone. I had spent over 3 hours with several customer service reps who refused to get their manager. This was the exact reason why I left the last carrier which was Virgin Mobile. I drove to the Verizon store. The Verizon representative told me that my phone was defective. He told me "Verizon sells refurbished phones through Target and that none of the phones are brand new. I was outraged. He told me that the phone that I have presently will have to be replaced.

I called Customer Service that evening. The customer service representative dropped my call when I demanded to speak with a manager, REMOVED my cash balance, and DISCONNECTED my phone!!! I called back Customer Service and demanded them to credit my account for one month. After spending 2 more hours with several representatives, they made false statements saying that they did not know how the money was removed from my account or how the phone was deactivated. Finally, one of the reps got a manager and said they put a cash balance on the phone.

I woke up this morning to use the phone. The cash balance of $70 was gone. I could not make a phone call. I waited until a few hours ago to spend another 2 hours to reach Customer Service. They said they did not know how the balance disappeared but to restart the plan, I would have to get a new phone number; my phone number was gone. I agreed. I called the Corporate Office immediately. They said they would transfer me over to their complaint department and disconnected the calls.

I am recommending that a class action lawsuit be brought against Verizon for swindling every single consumer out of their hard-earned finances and deceptive practices knowing that they are selling refurbished phones and if there is an attorney who is reading this, to reach out to the public and to file a lawsuit on behalf of all consumers.

They were being unfair. I was forced to make a payment agreement which I don't know if I will be able to keep in order to get my service reinstated. I again stated that I needed to speak with a manager and was told that they do not practice that service; and if I needed to give a complaint, it had to be online. As soon as my contract is over, I will change providers.

One time, they messed up with my account. Instead of doing what I asked them to do, they did the opposite of what I asked them and that tells you how dumb they are. While dealing with Verizon indirect agents, they seemed more understanding and knowledgeable than direct agents. I recommend anyone who is reading this review to think twice before he or she gets into this Verizon mess. I would rate Verizon on the scale from 2/10. I had to fight with them every time I go to the store because they don't know how to do their job. I have returned many of their sucky devices after fighting with them.

Recently in May 2013, the last agent I spoke with tried to resolve the problem after their technical support idiot messed up my account and caused me a big huge fight with my wife. They asked how they can make it right to us so I said, "How can you do that after the bullet has been shot?" I spoke with at least 9 agents including the assistant manager but to no avail. They are all the same; cheaters, liars and fakers. I work at Montana State University and at this point, I will tell all my coworkers about all the sucky experiences I encountered with them, also to my relatives and friends. I hope this Verizon company goes out of business.

Verizon Wireless employees are not well trained. They tell you a bunch of lies just to get you into their service. They sell you crap electronics. They talk you into buying more electronics. Their devices are the worst ever. In addition to that, they talk you into signing a 2-year contract and once you are bound, then you have to pay penalty in order to get out of it and it varies on the device, phone, etc.

I have dealt with Verizon Wireless indirect agents on many occasions and found out that they are more experienced than Verizon direct agents. After all the troubles I have been through with them throughout the past 2 years, between buying their devices and the troubles they made me go through, this made me terminate all the services with them. In addition, I advise other customers to look into Verizon's devices and services before they get involved in their scams. I am on my way to talk about my bad experiences with Verizon Wireless Bozeman Montana branch to all my co-workers and leave the choice to them. In addition to that, I will tell all my relatives who have Verizon Wireless to terminate their services. I would be very happy to talk to a lawyer to give me my rights or any company or consumer organization. Please contact me via my email address to confirm my information. Thank you for your reviewing this article.

I asked for a supervisor, and customer service supervisor "Michael" employee number ** also refused to reverse the fee. He said that even if Verizon's original representative had promised me there would be no activation charge, it didn't matter. He said that my contract with Verizon, which I apparently signed 15 years ago, disclosed that fee. Apparently Verizon thinks it is perfectly okay to lie to customers on the phone, and then charge fees the customer was promised would be not be charged.

I will never "activate" another thing with Verizon. Beware such bait-and-switch tactics by unethical companies. Verizon Wireless apparently does not value me as a customer, despite my 15 years of loyal business. Bad business practices like this need to be punished, so I'm spreading the word: Do not believe anything any Verizon Wireless representative tells you because they will lie and you will be stuck paying more than you were told you would have to.

I received the new phone and bought a case for it (could not find an OtterBox). When I purchased the phone, I also paid the $6.99 insurance and was told that the phone came with a 1 year warranty. One day it stopped taking a charge and I took it to the local Verizon Store. He tried cleaning out the USB port, handed it back and said that he could not fix it, “Please call Verizon from the phone in the store to get a replacement.” I talked to their rep and told them the problem, and they sent me out a refurbished phone.

About 2 months later, I got the Verizon bill with an equipment charge of $299. My wife called up and was told that they did not receive the phone. When I got home, I looked in files for the return receipt, gave up after an hour and checked my text from Verizon, and they sent me a “thank you for sending it” text. I called billing and they transferred me to tech support. I was told that it was a legitimate charge. They sent me pictures of the USB port corrosion. I checked my text and email - surprise no pictures. She checked and could not find any messages sent to me. I told her that I did not drop the phone and leave it out in the water. She told me it was my abuse and Motorola was not going to cover it. I told her that the phone should have been able to withstand humidity and why was I being charged the full $299 not the insurance deductible of $100.

I was then told I should have made an insurance claim for something that should have been covered by warranty. She was going to do me a favor because I was a good customer and give me 20% off. I asked to speak to a supervisor, who said that the best he could do was 50%, said that if I filled out an insurance claim, I would have to still pay the equipment charge plus the deductible. I called back and spoke to another rep, then a supervisor who offered me to pay the $100.

We were disconnected and I called back and she said that she would call back in a few minutes - never received a call. I also noticed Motorola customer satisfaction was on the bottom of the list and that they have settled a similar lawsuit about USB charging ports. I will probably end up paying the $100 but will not renew my contract when it is up.

I went home, looked on the internet and the FCC site says it could take up to 4 days. So why wouldn't I believe the Verizon rep? I did not want to be without phone service. So I went back to the store at 4:00 on Sunday (the only day we have together to get anything done) and signed up. Then we got a bill from Verizon saying we cancelled our contract on March 3, 2013 and they are billing us $240 for early termination fees ($120 for each phone).

I have sent 2 emails about this and talked to 5 Verizon Service reps and 2 supervisors and cannot get this resolved. They never call back. Each time I have talked to someone, they claim there is no record of my emails or phone calls. It's a one sided game. I have copies of every email I sent them and the log from my computer when they were sent. Yes, I'm angry. I think I have been lied to. Enough is enough.

Within 30 days of getting those phones, the exact same problems occurred with the new phones. We called Verizon and were informed that this must be something we are doing wrong - on all three phones! They tried to blame an SD card, but that was only used on one phone. They claimed there was too much information on the phone (contacts, photos), although the phones show plenty of storage space left and, again, all three phones had the same problems. As of this point, Verizon will only offer us the opportunity to send all three phones to them for "repair," which means we would be without these phones for more than a week at minimum. We have decided to find used phones and activate them. Sadly, we just re-upped for two years, but we will definitely cancel our Verizon service at that time, after having been with them for about 10 years.