Verizon Wireless Reviews

Verizon is a ripoff. Their plans charge you for more minutes than you can use. As seniors, we really only use our phones for an emergency. As a matter of fact we just reverted back to the old fashioned flip phones, and have texting blocked. But with the payments for the phones plus the phone plan, it is still costing us over $80.00 a month. Absurd!

Verizon charged me for fees that they shouldn't. They were not removing the charges. I moved the wireless service to another carrier. I wasn't paying the bill until adjusted. They suddenly gave the account to collections. I worked with the collections agency to fix the balance. They offered a settlement amount to me. I accepted. Paid it. Then Verizon reported to the reporting agencies that this was given to the collection agency and that it wasn't paid in full. So, this wasn't reported by the collection agency, but by VERIZON.

I had to cancel one of our cell phones as one person never used it. It was under contract for at least one more year, however, I emailed Verizon and they called and I explained our circumstance and they cancelled the contract.

Purchase equipment in store got home and realize I was assessed a $30 upgrade fee. Spoke with Mary, customer service supervisor. I could hear in her voice that she was arrogant and perturbed by my call and was determined not to assist me. I'm sure the previous rep had already briefed her that I was asking for a refund. Instead of offering to refund the fee, her idea was "to go thru the account and see if there were any savings" that may be available. Sounds like canned customer service lingo.

So this past month has been nothing but a nightmare for us. We have been with Verizon for 18 years now and deserve to be treated fairly. In these past cases we weren't. When I wanted to upgrade into a new device into the iPhone 7 Plus we were calling 611 which is customer service and basically it was a Sunday evening and the store was about to close. She was able to create a order and said "We will credit you the 167.00 to pay off the phone in return for being such a loyal customer." Nope. Everything I was told in that phone call was false and fraud. When calling up to see why we were being charged for the device still and they said this by a supervisor. "I don't know who told you that information but you are still paying for the device agreement with the iPhone 6S Plus", I told them that was not they told me and the supervisor from the other call who helped me that get into that phone.

Horrible, horrible company. I cannot tell more about how they are careless and rude and liar with customers. I have been with them over 10 years and always they cheated on me and lied and charge my credit card extra. Few days ago I went to Candlewood store in Lakewood, CA. I spoke with their manager David about the iPhone 7 that I paid $753 and he had horrible attitude with no manner and no class. He charge my credit card $35 extra and even he didn't want to explain why does that. I called the office manager to store and he didn't respond my phone, I called the corporation and after being on hold for 3 hours they disconnected the phone, Verizon is fraud. We have to make class action lawsuit against them and get our money back. I have been tried to find the district manager number to talk with him and he has not any number or way to contact him. OMG, totally fraud, and dishonesty.

My online bill contained $100s of fees and one time charges that I paid in the store. Called customer service to fix the issue... they require a PIN that I don't have. I had to reset my pin just to speak to someone??? They texted me the pin. I input it right back to them and then they would talk to me?? No security there if you can understand how I'm explaining this... Are they even real? Waited 20 minutes after that debacle and hung up. This is not the first time I have received NO HELP from Verizon Wireless cust service. I will go into the store over the weekend and try to straighten it out. I'm sure they will tell me I have to call Cust Service but I'll try to make them do it for me. I hate VW so much! If it were not the only service I get reliably at my house I would have switched about 10 or more years ago. :(

I've been with Verizon almost 10 years and I like them but they've gotten kinda high on their plans. They need to go back to unlimited data. I've been thinking about switching to prepay cause I can get unlimited data & it's cheaper than what I pay now.

I have been with Verizon wireless for the past 20+ years and have had services everywhere I went. When there a lot of people complained about their services or did not have services. I did. I always think about a cheaper plan but cannot accept less service.

Awful, robotic Customer Service -- I needed my account number ASAP but couldn't remember it because I had been signed up for autopay for several months. I couldn't chat with a Verizon specialist because I didn't know my account number and they put me hold for over three hours before I finally was able to reset my account. I immediately canceled after I got my account number and joined Project Fi. I cannot stand going through circles with automated devices to get help.

Wasted hours of my time online chatting, on the phone, and at their stores. I was presented a VD promo on their chat line, the rep gave me a reference order # and told me to go their store to trade in my current cell... went to store, staff can't see the ref# b/c they have different computer system I was told. Went back to chat line, got another rep apologizing for the run around, he said he went ahead and complete the order, gave me chat record# & I took the pic of my screen for proof. He said the trade in dept will call me next day but no call received!

I only use my cellphone for emergency. Verizon gave me a good price that I can live with. I still have a flip phone and am probably missing out on some conveniences. I tried a smart phone and am too told to use it!

I've been a customer of Verizon since 1993. I've never, ever experienced a "dropped" call (not even when I was in the hills of West Point, NY). They maybe a bit "pricey" but their service is great.

I was charged a data overage charge for data I didn't use in December 2016. I carry an application called Family Base on my Verizon account which I pay monthly for. This Family Base allows me to set data usage limits to all of my lines so overages do not occur. I brought this to Verizon's attention but was told I have to pay the $435.00 data overage. I talked to a Manager and they filed an "NRB" on my account which allows them to go back and investigate what happened. I was also given a 14 day grace period on the overage charges. Meanwhile one of my phones has failed. This is a phone I bought December 14th 2016. Because their system shows a balance, a balance that has been given a 14 day grace period, Verizon will not replace or help with the bad phone.

I did prefer AT&T which I had for 14 years but their coverage was not as good and their international service seemed to get phased out. I find Verizon more costly and depending on where I am service is not all that consistent. But in most places it is good.

Wait time when calling customer service is horrendous. I've waited at least 45 minutes before reaching a representative. This has happened more than once. But their cellular service is great. Rarely a dropped call. Their pricing isn't the greatest but maybe that's what we need to pay for their quality of cell service.

My Verizon Samsung cell phone was automatically updated 1 month ago. Since then, I lost my voice capability on my texting feature. I called the phone tech and he kept me on the phone for an hour! Not fixed. I went into a Verizon store and he said there were problems with the Samsung 5 updates and he changed my keyboard. So now it has a voice feature for texting only. NOW, I have no voice feature on my phone to automatically ask questions!! I have had this feature since I purchased the phone approximately a year ago!! I called and chatted with the Verizon Tech again today and they could not help me!!! I'm thoroughly upset about this. I might change cell phone carriers.

I tried switching to Verizon for the new Verizon unlimited plan, what they don't tell you is that you can't used an unlocked iPhone 7 on their network and to add to that frustration the staff was slow and unhelpful. In total I wasted 4 hours of my day off with them just to return to my old phone carrier. Unhappy doesn't even begin to describe me right now.

When purchasing my iPhone I was mislead on what was included and what was not also on the billing. It has been a nightmare trying to get my $400 return phone credit. I went to V to pay off the phone left thinking it was done, employee failed to do it. They went to transfer data from old iPhone to new took over 3 hours. That night phone stopped working, spent an hour the next day having to fix the issue. Difference between a V employee and alcoholic, alcoholic drinks many years for a dead brain, V employees are hired with a dead brain.

There are many locations where Verizon does not have a strong signal! When playing videos, you constantly get the 'buffering' indicator! This is not the best wireless carrier out there! I strongly urge potential customers to look at other providers before choosing this one!

When recently reviewing account (upon seeing a unlimited "free" plan) on WTD I was told that my current rate would increase by 75 dollars. We don't typically go over and I get 10g shared 5 lines. They flat out refused me unless I pay 60 dollars more with NO DISCOUNT which I currently get. I call this false advertising and bait and switch and will be filing MA state fraud complaint. Verizon Wireless it is a scam company.

Verizon does not give their customers as many deals as the other phone carriers do. Their pricing is more expensive than other companies. Example of that is their plan rates, data rates, carry over of data. You get less of everything with Verizon compared to other phone carriers. Been a long time customer with them and don't plan to stay with them much longer. Too many fees on your monthly bills also.

I have had Verizon for almost a year now and I am so pleased! My bill payment amount is generally the same. Their customer service is also really nice and helpful. I got behind on payments due to a job loss and they were really cool about holding off payments and setting up a payment arrangement. I never once felt like they were judging me.

Confusing plans and website. I have been with Verizon for over 12 years, initially using the service for a simple cellphone. And as a cellphone service provider they were fine. BUT, when I purchased a "smart phone" and internet service it all went south quickly! My bills have been $330.00, $350.00 and 575.00 +- for the last three months, and that does not include the almost $200.00 I paid when I went to Verizon to purchase the phone and internet service!

Verizon does not allow customers to go over the data plan without charging large costs. They also will NOT allow you to setup your plan to stop downloads when you reach the limit YOU SET unless approved by you. They allow you to go over and then they charge you $$$. Data download overcharges are probably a quarter of their income. I asked them to stop downloads at a certain limit I set and they said they could not do that. It was not allowed by their system.

Where we live Verizon is the only reliable cellphone service. Their cost are high compared to other companies and they don't offer unlimited data which other companies do. So you are basically stuck between a rock and a hard place if you need cellphone service and live in a rural area.

We have used Verizon for many years, their service is good, when we visit their store we usually get the help we need. We've never had issues with our cell phones' connectivity, seems their network is reliable and updated.

I switched to Verizon because I thought it to be more reliable than what I had. But, I came from a service where data was included. Verizon, it is not included. You are charged for the data you use. So, Verizon is reliable. If you are looking for all inclusive, it is not for you.

Verizon has been better coverage than my previous carriers. I started with them in Virginia and it continues in West Virginia. My first's coverage stopped 3 miles from my county home and was not available in some areas. With the second I had to go outside my house to use the phone. I renewed by Verizon account, but not the others.

This is the worst experience I've had with a wireless company. I've literally been on hold with Verizon for the past one hour and twenty two min. It is now 1:05 in the morning and I keep getting a recording that all representative are assisting other customers. My phone is currently off and I'm trying to discuss my bill. The most horrible service ever. I'm taking my business elsewhere...

I have not had one issue with my service at all when my company switched from Sprint to Verizon a couple of years ago. No interruption of phone, data, or sms services. No interruption whatsoever. Rock solid performance.

I have been a customer of Verizon since I got my own cell phone. I think it was sometime in the 90's. When my husband has mentioned going to another company because a plan might be cheaper. My comment is always "I will stay with Verizon". One ultimately I don't think it would be cheaper. After taxes, kids, and everything else is added in. Also the longer you are someone's customer the better service you get. And that is what has happened with Verizon!!

I have had Verizon for 2 years, and my bill is 188.00 per month for 3 phones with 24 gigs of data and roll over. You get exactly what you pay for and we love them. We also have auto tech support we absolutely love it, when we have a problem if ever there is a real person there to help 24 hours a day, in my opinion there is NO BETTER CELL SERVICE OUT THERE. I check every so often and have yet to find anything that even comes close, be very carefully what you step in with other companies because you might very well end up with something on your shoe that doesn't smell the best. REMEMBER YOU GET EXACTLY WHAT YOU PAY FOR. And if you have anyone else you might just want to get your running shoe on and run over to Verizon, we are very happy and don't ever plan on leaving.

My mother had a stroke that has left her bilaterally paralyzed and my brother was in the hospital for three weeks very ill. Verizon called me two days after my due date. Verizon actually thought, that even though they understood the circumstances, I should have stopped the care of my family and called them to tell them when I was going to pay the bill. I did return the third call (which was only four days after the due date) to tell them I would not have the opportunity to go to the bank and deposit my checks so I could pay them until then, and they insisted on knowing when I would be able to do this. The agent said "I would be concerned about my family too, but you don't want to lose your service do you?"

I been with Verizon for many years 8-13 years. I have four lines with them. In the last three month I have had to spend 30 plus hours on the phone with them correcting my bill. In November 2016 I bought a new phone. My old phone battery was not staying charged so bought new phone. Bad bad choice unknown to me I lost my unlimited data plan and they would not give it back. Verizon said that since I delete it I could not have it back. I told them show me where I signed Verizon. CS said they did not have to. They said they don't have nor does anyone have a total unlimited data plan, everybody throttles down speed after so much usage. UPDATE VERIZON HAS UNLIMITED DATA. THANK YOU SPRINT, C SPIRE AND AT&T! VERIZON will not help you, I have a extra devise on my plan now. They say they can't take off bill until the fraud decision revues.

Beware of false switch-over promotion. Due to the weak phone signal from my previous carrier, Verizon promised me a $1000 gift card to switch over from AT&T to them. They told me I will receive my gift card after I got my final bill from AT&T. A month later I received the final bill with the total amount of $750. I went back to Verizon store to get my switch-over gift card, guess what? They told me that I am not qualified for the switch-over gift card because I am on BYOD (corporate app dan data on employee device).

About an hour ago I mistakenly upgraded my two phones to Verizon's new unlimited plan. I did this online. I was misled to think that I would be saving money when it actually costed me an additional $120 or so. So I immediately called back to try to reverse it back to my original plan. The representative told me that they can't do anything about it until the next cycle. Meaning I would have to pick up the additional cost until the next cycle came which is a month away. I explained that their technical inability to adjust does not constitute a resolution to this matter. In normal cases for consumable products and services one can return an unused product or Unperformed service to get a full refund.

Verizon seems so expensive for cell service, without much improvement in service over the years. You'd think with the broader competition, prices would come down, but Verizon still seems to charge "premium" prices.

I have never experienced poor reception with Verizon and it's the only service I've ever had. Customer service (telephone) is excellent. The store, however, is not staffed appropriately and I try to avoid it at all costs.

After my iPhone 6 was paid in full, ironically my service with Verizon Wireless became erratic and unreliable. After months of phone calls, trips to the stores, I finally consented and upgraded my phone. Chad, the manager of the store, said I would get a $400 trade in allowance. I got my bill and guess what? No trade in allowance. None. I went to the store and Cliff, the owner, said it takes three billing cycles to see the trade in allowance because they want to make sure you remain a customer. We have been customers for 10 years, 8 months!! They get the old phone, they get their payment, and I get the shaft! Purchase made January 6, 2017 at the Verizon Wireless store on Dorchester Road, Summerville, SC.

First of I have 5 lines with Verizon and the cheapest unlimited data plan. The offer is $110 which will cost me over $300 a month. Now how is that helping your customers and lowering their bill. Also I need to suspend a line and now they charge you an extra $10 to suspend a line and still you have to pay the access of the line and device payment. I just don't understand. What kind of cell phone company is this trying to help to their customers when looks like you're just trying to make things hard on them and take more money. I wish I could pay every one of my phones off cause I would be done with Verizon. You are the worst company with your plans and the highest.

We have been customers since 2002. We have 2 lines and I feel as though we overpay. There should be a position at the company who's job is to review accounts, especially the loyal customers. They advertise specials on additional data, etc. Why can't they contact us with these type of offers? The fact we are paying $150.00 month for 2 lines and 3 GB shared is ridiculous!!

International data usage - bought an add-on for overseas coverage during vacation but it only went through half the time. Customer Service - phone wouldn't charge so took it in with the charger to be serviced. Was told there was nothing wrong with the phone or charger. Discovered later that the charger was the issue but they failed to fix it when I took it in. I believe it was a ** issue (I am **).

Situation in Store 02/08/2017: Store Location Rt 9 S, Manalapan, NJ: My current phone is a Droid Maxx and the WiFi chip no longer works so I can only use data. My option given by a Verizon employee was to upgrade or live without WiFi paying for a larger data plan. I was going to upgrade until I was told I would need to pay a $30 fee on top of the monthly payments for the phone at retail price because Verizon doesn't discount phones anymore. I was not happy with this because my phone bill will then increase dramatically. I have been with Verizon for 15 years and as a thank you for all of my loyalty with the company was 0%discount and an upgrade fee. I was going to upgrade to the iPhone SE, 64GB.

Their billing is fraudulent and customer service number hidden. Each month to two months I need to call to review my bill since they add fees that are not agreed upon. I could not find the customer service number on their website, had to do a Google search and then stay on hold forever. Terrible company and I've been with them for 15 years. Will be discontinuing service upon my contract ending.

Same numbers which work fine most of time I am unable to call keep getting "call cannot be completed as dialed". When they do not work, it is impossible to call those numbers. Called customer support, before I even got to talk to a person calls kept getting disconnected from Verizon! They kept disconnecting me. One time it said "please try to call later bye", other times it just disconnected my call without any message. Completely unreliable service. This has happened randomly with other numbers too which work fine one day and then they just don't work.

When the salesperson talks to you they don't tell you about all of the hidden fees and when your first bill comes and it is twice what you were paying for your AT&T Phones and with 9 days left in the month we get a text saying we are getting a $15 extra fee for going over our DATA and we call in and they suggest that we increase our DATA plan. We only changed to Verizon Cellphone Service because the salesperson told us they would pay off our old phone plans at AT&T and our monthly plans and cost would be the same with the same benefits of the AT&T Plans and the same DATA or more with rollover Data and unlimited calls and texts. My Wife said that our bill is going to be around $190 a month instead of around $150 at AT&T and we are on a fixed income and I don't appreciate being bamboozled!!!

I Can hardly get an American rep & those in other countries do not understand english, ask to be put back to an american & they refuse, live in area where Verizon is only service we get, the other companies have no service in our area. The Directv techs have AT&T phones & they have no service here.

I am a very long term Verizon customer. Their network coverage is good but so are many others now - for far less cost. Whether in store or by phone customer service involves very long waits & is increasingly useless.

I have had cellular phone service with Verizon Wireless since 1996. Unlike many other companies I have long-standing relationships with, whenever I have the need to contact Verizon customer service, one of the first things their representatives do when they look up my account is thank me for my years of patronage (shows I am appreciated).

I'm being hack through the SS7 network. I can't use my cellular service without having blocked phone calls. My text messages and phone conversations are being compromised through the SS seven network. Something needs to be done. I've been experiencing this for two years with Verizon. I've been through seven cell phones, seven phone number changes and nothing is being done.

I had paid off my contract with AT&T. I was looking for a new phone system, looked at Verizon and they were supposed to be the best system out there. I went in and talk to a sales rep. I showed him what phone I liked, and TOLD HIM "I DID NOT WANT TO BE STUCK IN A CONTRACT"!! He said "no problem" and he told me about the phones and what they could do. I said "fine I'll take them." Then he said an iPad came free with them, would I want one. Of course I said yes! But the one thing he did not tell me was they were under contract for 4 years.

I love them to think their rates are way too high, you hear stuff all the time about other carriers, but, I need facts on them. Being a Verizon customer for about 6 years I have facts... still think they are too high.

Spent 3 hours ordering a phone via web chat. Phone delivery attempted but passive signature is required. Left signature for delivery next day. Got phone next day. Coolio. Opened box. Only one page of instructions. That sounds promising. Very excited. All I need to do is power up and follow the instructions. Yay! Power up and no-go. It says to make sure I have all the bars and try again. Out to deck and try. No Go. Let me try the other end of the deck, hold up to sky. Bars look excellent. No go. It says to call customer service. Yesh! Called customer service and she can't get past the screens without an account number. No account number on packing slip. Went out to website to try and register online to get my account number. Can't. Phone not activated. Must have phone activated.

We’ve been loyal Verizon customers for 12 years now, since 2005. For the Black Friday special in November 2016, Verizon was offering trade-ins for iphone 6’s in good working condition for $649.99. Since our local Verizon stores weren’t offering that deal, I called Verizon and talked to at least 2 different reps about the trade in before I decided to do it. The iphone 6 that we used for trade in was in perfect working condition and near perfect cosmetic condition.

Had an account with them for many years. The first time they screwed me, they lost all of my contact information from my phone. Now, about 6 months ago I left Verizon and canceled 2 phones. I was also paying for a tablet on the account. When I called to cancel, they gave me a wrong account number so that I would have a tough time transferring my phones over to another carrier. They also did not downgrade my phone data plan as they promised for several months until I paid off my tablet. Pretty much stole $200 over those months. OVERPRICED! NASTY ON THE PHONE! NOT WORTH IT! NEVER AGAIN!

Lately calls are getting dropped even when sitting in my house talking to a business. I'm getting an unreasonable amount of unsolicited calls especially those from foreign countries that falsify where they are calling from, for example the government grant scam I had 8 calls in 1 day from 4 different numbers from them. I block the number but they keep calling and caller ID with them is a joke. When you're within a couple months of your contact ending they stop sending updates to your phone and it malfunctions thereby creating a need to replace your phone. I'm sure this is true with all the cellular companies, but I thought these things should be brought to light and stopped. Thank you.

Service is always reliable and their mobile app is really useful. I wish they had more affordable unlimited plans but it's easier to avoid overages with their new system where they will slow down your data when you are over your limit.

In July I was speaking to Verizon Customer Service on the phone. I asked them to add on an option that they have, which is called Safe Mode, so I wouldn't be charged for going over my data.. They told me it'll be an extra $2.00 fee and I agreed for them to add on the mode. The mode prevents from going over data, when you exceed your amount given per month. The customer service representative told me he added the plan on my account.. However, in December, I got a bill of $1,122.84 for one month. This is extremely high, considering he told us he would add on a safe mode.

I was with Sprint years ago, and it was great as long as you were on a highway. That's why I switched to Verizon. My phone works anywhere and everywhere. I have never had a dropped call. I also have a really good Verizon store where I live that I trust.

As soon as one service contract runs out, I can't get a reliable connection. Verizon forces upgrades by diminishing service. Every "update" causes multiple problems. Latest one screwed up my clock/time and is seemingly uncorrectable.

I traded in 2 iPhone 6 and one iphone 5c to Verizon in September 2016 when the new iphone 7 came out. I was suppose to get 2 650.00 credits and one 400.00 credit. They only gave me one 650.00 credit and one 400.00. They claim the other 650.00 credit will be coming soon. Since December 2016 I kept calling month by month asking where is my second 650.00 credit. Everyone I spoke to at Verizon passed the buck to someone else. In the end they connected me to the trade in dept whom had my 2 iphone 6 and they said the credits will appear on the January bill. Well January came along and no credit. I then call back and once again they passed the buck from one person to another.

We have a plan with Verizon for the 24 GB per month. We had 10 GB left, they were not rolled over because they only roll them one month. We still paid our bill and on time each month. 10 GB comes out to a over 100 dollars. We paid for them. They were purchased in good faith. They should be rolled over no matter how many months if you paid for them. They are not offering us a 100 dollars credit on our bill, or the Gb. Nothing. Just "too bad... we get your 100 dollars you get nothing." Is this not stealing our money, taking money for a product that was not given. We are speaking also with our Attorney.

I appreciate that I can walk into a nearby store and get help. I usually don't have to wait long to be helped and the employees are usually very patient and explain what has brought me to the store.

I don't care what they say on tv their cellular coverage is terrible, dead spots everywhere you go. For as much as they charge you would think rural Texas I mean populated areas there are huge dead spots.

Amazing. I have been a customer for 20 some odd years. 300,000 rewards. What good are they if you have to spend money on all their gift cards. Why can't you use it for bills, phones. Verizon is gouging people.

Verizon bait & switch. Anyone you talk to, get their name, then have to call back, there is no record of the conversation. Can't have any type of verification unless you record the convo from your side. Connections are questionable.

I have been with Verizon Wireless for over a decade and have watched the company make changes that DO NOT benefit its customers, but it is hard for customers to leave because of the reliability. I would appreciate someone coming in regulate how they charge. I recently had a $80 charge for data overage and when I called to discuss the representative could only allow for a $20.00 credit. It is awful!!! Verizon is price gouging and stealing from its customers and their loyalty.

Verizon bill every month changes. And I'm still trying to figure out how all my lines have different line service Prices. How some phones are on cloud and other are not. But what really chaps my ass is. I have a line I'm not using. I wanted to cancel the line. I was informed that it only had 3 months till the contract ended. And it would be better to finish out the contract because it was going to cost me 275.00 dollars to end the service early. 3 months from the end of the contract. And they wanted that kind of money.

The worst company I've ever dealt with in my entire life. Needs to be sued. Stealing money. Conned me into getting $1 extra basic TV service, which I knew would get me in the long run. Turns out this was attached to my package with internet... If I cancelled the TV which later becomes $10/month I would lose my 24 months discounted internet. After I moved my services I had to call in 3 or 4 separate times at length to for the very straightforward ability of being able to install new services at a new address prior to actually getting there. They first sent a technician from the address I was moving from. Finally I had to move there first before being able to get a technician who did a good job. They charged me twice for a router which I already owned, and I had to call to undo this charge.

I recently moved to this company looking to improve my cellphone service, especially my data limit. I got a Verizon plan, which include 16gb + 8gb bonus a total of 24gb. This data is so posted that it could be used in US and Mexico for the same cost and that a safety mode will automatically turn on when run out of data. However, I have been charged extra for international data fees every month since I moved with them approx. 4 months ago (over $800dlls once), which has forced me to call customer service several times and spent over 10 hours of my time trying to solve this issue without luck. I had ask to speak with a supervisor like 3 times, and they just go around. Honestly, I feel very frustrated with this. Horrible customer service as well as the data service. Stay away from this company if possible. I will try to switch back with AT&T since I spent 4 years with them with no problems at all!

Verizon Wireless, Can you hear me now? VW can never fix anything. I know someone who was hired recently by VW and he told me VW does not give a damn about their old customers, all they care about is getting more new ones. (This was in his training.) When I call Verizon for any reason, I always call back at least three or four times because whatever the first rep tells you, the other three tell you it can't be done, it was never notated, and blah blah blah.

On Black Friday 2016, Verizon ran ads in print, TV, and radio offering select new phones for $10 a month per phone over 24 months. The phones were normally $28 per month per phone, and the deal offered an $18 per month credit to reach the $10 per month price. I bought two Samsung Galaxy S7 phones, and printed a copy of the receipt that stated I would receive the credit on BOTH phones. A few days after I placed the order, I received confirmation that one phone would receive the discounted price. I contacted Verizon no less than 3 times asking about the credit for the second phone. I was told that it would take time for the system to catch up, but that the second phone would be covered.

October 2016, I upgraded from an iPhone 6 to a Samsung Galaxy 7s. After having multiple issues (phone calls being dropped, sound going in and out, the phone dialing other numbers while it was on speaker during a call. Just to name a few). After 2 phone calls to *611 and a visit to the Verizon corporate store, a refurbished phone (, not new like I was paying for), a refurbished Samsung Galaxy 7s was overnighted to my home. This replacement phone was having similar issues as the first phone. We then took it back to the same store where they transferred the information.

Just found out I pay a line access fee of $20.00... fees, tax fee on new device fee... This crooks need to be shut down and to add insult to injury... after speaking with them you receive several calls back re customer service... Employees have been fine. Their program STINKS... They are a disgraceful, disgusting corporation and I applaud ad agency who NAILED IT with their "we've got fees!" ad. Do something.

Negative stars. Beware of these pushy salespeople that will do anything to sell insanely overpriced accessories and useless extras to unsuspecting customers like my mother. She is disabled and on a very fixed income, but these thieves do not care. She went in to the Fort Oglethorpe, Georgia store to get a cheap smartphone after her iPhone 4 broke. She specifically told the associate Tiffany ** that she needed her monthly bill to go down, as it was already too high for what she really uses and needs. She set her up with an iPhone 6 and two of these horribly reviewed "Hum" devices for your car, telling her that they came with the phone and that her monthly bill would indeed go down. Yes they're a promotion and they come "free," she tells my mom who has no idea what these even are. She thinks they're just a roadside assistance membership.

When looking for cell phone service dropped calls and coverage are most important but you also must consider another factor, billing, payments and customer satisfaction. I went to paperless billing several months ago as my bill would arrive in the mail about the same time I would get automated calls and messages that within 24 hours my service would be disrupted. When I actually spoke to a rep on the phone about this they told me actually I have until the middle of month but they prompt customers via phone and text anyway. And these are unrelenting, while I have been a customer of theirs for over 10 years, and have only been late several times, I get urgent and harassing calls and texts each month, although my bill is not late. Be prepared to be treated like a servant, not customer, should you select Verizon as your wireless provider.

I've been a Verizon customer for 15 years. They sent me an email offering me a better plan for less money each month. I called about it and questioned the representative about the details. He assured me the plan offered more than the one I currently had and would cost me less each month. After many questions I agreed to accept the new plan. When I received my bill this plan was in fact $10 more a month, not less. I called Verizon and asked them to switch me back to my old plan. They told me that's it's no longer available. A total fraud! I was totally duped!

My family joined Alltel because they were known for having exceptional cell service in our rural area. When Verizon bought them out they told my family that we continue with the same contract without any issues. When I went to college I met my now (wife) who had a different carrier. After a month of texting back and forth I received an angry phone call from my mother saying that she got a cell phone bill that was $1000+ and that it was my number that was racking up the bill. Of course I was confused because I had kept well within my limits, this continued for three more month until finally my parents shut my phone off. I had no phone my entire way through college.

As a business with 12 employees, I have customers and employees that rely on contacting me. Friday at 4:30 PM was not a time to be lied to. Especially when customer care is not open until Monday. My phone number being active is very important to me.

I purchased a hotspot with Verizon on a 15 trail to see if I would get service at my cabin. They reassured me I would not get charged. I returned device as I did not get service. They made me pay the monthly service I used on the weekend I tried to get service that was too slow for me. They attempted to charge me again the following month where I spent the next 6 mo providing credit card statements, etc to show I had already paid a full month and had returned the device that I should not have been charged in the first place. They refuse to solve my issue and this is now on my credit report for next 7 years. DO NOT BUY VERIZON WIRELESS SERVICE. Go with ATT. Much better service and coverage.

I am sure I am not alone. Verizon customer for many years. Finally decided to upgrade to Pixel phone at Verizon urging to do so with promises of rebates on old phones, no contracts, rollover of unused data from previous months not used. etc. Needless to say, after literally, speaking to 7 reps from all different areas, and doing EXACTLY what they instructed to do, I never got the rebates, was put in 24 month contract, was denied rollover they make a big deal over on T.V., told lies, rude, arrogant and downright nasty people. Keep sending you to different people who promise to do this and that to correct the misrepresentations, and nothing happens except my frustration level elevating to the point where you just want to vomit.

I approached Verizon Wireless in order to save money. They constantly gave me various, inconstant prices for their "new plans." I was told to contact customer service for a manual adjustment in order to comply with a price I was quoted for a new plan the prior day. In contacting customer service, the rep told me she not waive a monthly "line service fee" that I was not quoted the day before. The line service fee is not included in Verizon's prior plans. They are baiting their customers with what looks like attractive new plans to save money and get more data coverage. They have inserted a bogus "line service fee" into their new plans to gouge consumers and heap more profit.

I signed on with Verizon on the 15th of January of 2017. So about 9 days ago. I had to go into the store and get another sim card yesterday because my calls were dropping and now they are saying that I have used 3 gigs of data in one day downloading stuff from one phone to the other so that I can give them the phone to pay the final bill when my Wi-fi at home was connected when I did this. The customer service is no good. The wireless service is no good. No wonder the Verizon guy went over to Sprint. Verizon does not have the network or the service and they are overpriced and no unlimited data plans at all. Stick with Sprint because T-mobile isn't any better or try AT&T. I am looking into Cricket now. I heard they are good too. BTW... I only purchased 4 gigs of data for two phones because I only use 2 gigs a month so that is the added insult to injury.

We have been with them for 20 years and although I hate their politics but I must admit they have the best reliability. We don't have dropped calls like other carriers. I know neighbors have (Sprint.) I wish they had better policies on net neutrality, anti trust, etc. They have good customer service at the local store though it is quite a wait. Phone service is good, English speakers, and problems resolved.

Called Verizon for assistance 3 times. Had a phone plan that allowed for a tablet for free. Went to Middletown Verizon store on Dec 2016. Told the store I was turning off my plan. Which should have cost me $250.00. I ended up paying $550 and another $150.00 in late fees in Jan 2017 (2 months later). Store did not turn off my free tablet (free on my plan) so Verizon added late fees to my so-called turned off plan. I ask for customer manager who also told me "NOTHING I can do since you paid (in order to keep my credit clean)." This company is the biggest ripoff and poor service. I am 25 yrs old and will avoid anything Verizon in my future. It saddens me that my parent just got Verizon TV service and my mom assured me she will go to Comcast when her contract expires.

I changed my Verizon Phone Service over to another provider. I requested to export my phone number to the new provider. Initially the phone number was exported, then I received a message from my new provider stating that Verizon would not allow the export of my phone number I had for years. The new provider requested that I contact Verizon of the issue. Verizon informed me that they were not stopping the provider. Once the phone was disconnected they blamed me and the provider, though we requested the export of the phone number numerous times before disconnection. I did the same exact process for my mother-in-law two weeks later with Comcast and did not have any issues. Verizon informed me if I wanted my number, I would have to resign up with them, go thru a credit check and they would give me the number at about 59.99 per month.

Carrier makes it difficult to figure out your bill. They over charge for phones, and then if it get stolen it is impossible for them to take that phone off your bill. If the actual wi-fi and phone use wasn't so reliable I would leave them in a heartbeat. Overpriced!!!

This new Verizon Wireless store that only cares about making the sale and very little else. Came in with a broke phone, they could have told me that it was under warranty but choose not to, rather, sold me a piece of junk Kyocera Hydro Elite. Had problems with the phone after week, but I failed to return it within 14 days. Told me that they could do nothing for me at eh 17 day (72 hours over the limit) mark (nice right 3 days). Told me they're not a corporate store and to drive up to Cranberry and talk those corporate store people. So I did that.. Again nothing. The Verizon corporate store does not sell that brand because it's junk (his words not mine). Then I was told to call Verizon 611. Yeah, can you believe this?

Verizon has owed me $120.00 for four years for a phone I traded in. I've spoken with a lot of people and no one seems to be able to help me. If anyone knows how I can be helped please let me know. If I didn't pay my bill they would let me know immediately.

On 9/29/2016, I called Verizon to cancel my account. I had been dissatisfied with the quality of customer service for some time, so had decided to cancel my account. I paid all the necessary fees and costs to attain a $0 credit and was verified by the service provider that my account had been cancelled and I would not be receiving any more bills from Verizon.

We drive cross country at least once a year. I carry my iPad and iPhone so I'm usually covered at all times. So far Verizon has the best coverage on route 40 with only a few spots without coverage. However, the desert could use a few more towers. We had to contact customer service a few times and were very satisfied.

I have a promotional contract with Verizon which is over the Jan. 2017, I wanted to upgrade my phone but I was told that since it's a promotional contract that I had to change my contract, which I don't want to do. So now I'm checking out other cellular phone services that want my business.

I travel frequently to locations in Northern New England where other service providers, other than Verizon, do not have coverage. Before switching back to them, I had an AT&T service which was more expensive and less reliable when traveling (roaming). Also their reps seemed more impatient and less willing to help when I contacted them with problems or questions.

If you do not want to have to read the whole story: VERIZON IS A NIGHTMARE -- DON'T EVEN CONSIDER SIGNING ANYTHING WITH THEM! I have been a Verizon customer for 15 years and will go out of my way to pay extra to end my relationship with them. They have made wireless options so limited that you are trapped with horrible plans and service.

Verizon has been my wireless phone network for over close to 17 yrs. Their connections across country and around town seems to be the most reliable. They are a great carrier but their prices are way too high compared to the competition and I'm not sure why. I plan on switching as soon as my plan runs out.

Verizon has strongest connections but charges for everything and frequently making mistakes on charges in their favor. They constantly change prices for services but screws customer with plan contracts and exorbitant cancel fees. Make phones obsolete needing service or maintenance, no choice but to upgrade. Violation of privacy laws in terms and conditions a lay person can't understand the rhetoric and no choice if they want to do "Security!" upgrades filled with other embedded data mining and invasion of privacy. Unethical practices of selling customer lists and info to 3rd parties. The individual is screwed. Who's protecting us from greed and avarice? At least there's Consumer Affairs!

So I have both Verizon Fios at home, and for my business. I am moving my business back into my home, so I wanted to cancel the internet and move the phone service onto my residential account. These people want to charge me an early termination fee even though I'm moving the business to their own company! They're not losing money on the deal, so why are they charging me $1000?! This is obviously upsetting and unfair. The only problem is, switching to a new provider would still cost me the fee (and the other available provider is Xfinity, and NO WAY on that one). So, I'm stuck either paying $1000 for Verizon to do some simple paperwork, or pay out the rest of the contract monthly having BOTH business and residential accounts (two different internet accounts!) at my home address. This is ridiculous.

I have been dealing with this issue with Verizon for months and they could care less! Verizon is telling me "Too bad. Buy a different phone then, but you still have to pay for the M10" and it drops calls constantly. They said, "Oh it's not our network, it's not the phone," really??? BS! I am requesting a full refund on the M10 and stop the payment plan, replacing it with a phone of my choice, or going to a different carrier and will be expressing this story. Even Verizon deleted my valid review... pathetic and unethical business practices!

On June 16, we bought two iPhone 6s's on the first day of Verizon's two-for-one deal. We were told a rebate debit card for $650 would be sent to us by October or November. We called Jan 4th about not receiving the card and were told the store did something wrong on the paperwork which caused the rebate to be cancelled and the paperwork closed. We were not informed of this, and had no chance to correct any problem. We have twice pushed for a reconsideration, but are getting nowhere. This smells to us like a pure scam. We would like to know the best way to fight this. Anybody?

Verizon just came up with a new plan they said would cut my rate in half and keep me from going over my data every month. It did not cut it in half, but it did go from $146 down to $88. Until before the month had ended I was already in overage and I was faced with going with the next option for the new plan, which is doubling the data outage, which is really more than I need and cost ONLY $20 LESS than my old plan or being penalized. They know how much I use so they conveniently don't offer me a plan that is right for me. They are not competitive with the other companies when it comes to data usage. They have already said that they will never offer unlimited data like other servers have. They promise you the world, and they have since day one, and you get nothing, but it is the brightest and most polished and shiniest nothing that you have EVER SEEN! It's time to change.

Most things I need to research were easily find on the Verizon app. No matter if it's over the phone, in person, or online, I have received excellent service. Plus I always learn something new every time. They are always so helpful. I never have the urge to roll my eyes when needing help from customer service.

No matter where I go I can usually get service, that is unless I go spelunking. I have a place in western New Mexico, at first I had a bag phone with Alltel service. I could get calls out at $5 a minute. Then I got AT&T and never got a call out, but when I got Verizon, if I stood on the deck facing southeast I got calls out. Ever since they have improved service. Now I can be inside and use the internet and make phone calls with little problem. I would never risk using any of the other services because I need the service there. Other members of my family have T-Mobile, they might as well leave their phone at home.

I have been with Verizon for many years and have been extremely satisfied with the service. Their coverage is very large and accessible. My only disappointment with them is that I feel they overcharge for services.

Verizon bought my original carrier in the '80s. The transfer was seamless & I have had excellent coverage no matter where we have traveled. That would be Nova Scotia to Phoenix. I have called them 3 times because I needed my phone to be a hotspot. They complied and removed that service immediately at my request. Have never had to call them for a problem.

Verizon has decent service most of the time but their pricing is too high for the product. If my employer was not paying for my phone and monthly plan, I would be with a different carrier at a lower rate.

I was Verizon customer for 2 years in September 2016. When my contract finished they charged me a lot so I contacted them in 11 of October 2016 to cancel my account and I talked to them for more than an hour to be sure everything is fine and the customer service said “Be sure everything is fine and we do not take money from your account anymore.” I started with Mediacom. I checked my account as I do not do it properly and I noticed in 23 of Dec 2016 Verizon took more than $60 from my account so I noticed they charged me for 3 months while I asked them in Oct to cancel my line. It means I paid to Mediacom and Verizon at the same time while I used just Mediacom internet line. I called them and complain them so they made different excuse like “Your account is still open and it seems somehow you did not close or the person did not do the job properly.” so they offered me if I come back to them they will give cheaper than Mediacom so I accepted.

Verizon is a little more expensive than other carriers I have looked into but they have excellent and very reliable service. My calls drop a lot less than my friends' calls on companies that are not Verizon.

I purchased the Samsung Galaxy Note 7 from Samsung a few months ago. Anyone familiar with the phone is aware of the debacle regarding said phone. As a result, I will keep my complaints about Samsung to a minimum, and will use this opportunity to discuss only the issues that impacted me AFTER the update was pushed out on the phone without my permission, preventing me from charging the phone again. So I contact Verizon to coordinate picking up a replacement phone. I am told that I have a past due balance on my phone that must be paid BEFORE I can have my phone replaced... Wait, what? So let me understand. I have an explosive device, which has been forced to shut down, and I can't have it replaced, even though I have PAID FOR IT, until I pay a past due balance to a phone carrier who's only affiliation with Samsung is that they are the retailer? Ok, I guess...

Made the mistake of making a promise to pay and then paid the bill on pay day. Which meant a duplicate payment. I have requested my money back for the duplicate payment and they have denied it. How are they allowed to keep your money? I am looking for a new service provider today.

I have had my Verizon account for 15 years. They are a little more expensive than the competition but at one time they had a better coverage area for the West TX area and their customer service has always made up for it so I have stayed with them. That is no longer the case. Coverage across carriers has equalized greatly and not the customer service has gone to the dogs. I had a problem with a damaged phone that is my only work phone.

I started with Verizon (Cellular One) on December 1992 and their coverage is unprecedented. The goal needs to be no dead spot areas anywhere in this country and it can be done. I would never go with another carrier unless it was AT&T which is closest in coverage area as Verizon.

I checked my data on the Verizon app. Said I had 18 something gig that should have carried over. Next morning I checked and only 8 something gig carried over. Called and couldn't get answer as to why. Told to call back when get my bill. I can understand a 1-2 gig difference with time lapse but not 10 gig. Ooooo and the lte a lot of times can't download apps and it says lte.

3 Issues: 1st: My wife had her phone on the same plan as her father; created her own account and transferred her phone number over. As we were leaving the store she was getting texts about data overages. We re-entered the store, address the gentleman who assisted us and asked him about it. He said, "I'm sure it's just a small error while the line transfers. If it's an issue at billing just give 'em a call." Trusting him, we did just that, avoiding all data use for the next few weeks 'til the billing cycle ended. The bill came and sure enough, we got slammed with data overages. We called customer service and despite being on the phone for over an hour, they concluded that it was all legitimate data usage and refused to refund the overage charges.

I have had Verizon wireless on my Apple iPad. It was time to change my credit card number for auto pay. This has been a hassle in the past, has taken close to an hour. This time it was a repeat and then they sent an e-mail, discontinued account. They have idiots working their lines. I would have to go back online to re-register. All this just to change credit card number. I have terminated this account. Not worth the hassle. Verizon doesn't deserve my money.

Overpriced. Customer service is horrible. Some individual employees are fantastic but the Verizon system drags everyone down to an inefficient mashup. Lower the prices by at least 50%. Give your employees ideas and thoughts real consideration. Listen to the customer and give them some real service.

I think that their customer support could improve and the wait times at the stores near me are long. The reception is good all over the country but up until my last visit to the store the customer service wasn't what you would want it to be. The prices are high and there isn't much flexibility with their plans.

We decided to switch phone carrier and called around for prices. Verizon had the cheapest prices and it was the last day to get a free phone. So we rushed in to take advantage of the phone offer. What we were told about phone was only partially true, but decided it was an honest misunderstanding. Because of the phone misunderstanding we ask at least twice about the price we had been quoted and it was affirmed that it was correct. We were quoted $83.00 per month complete including tax for 2 lines unlimited text and minutes and 2G per line. The salesman did tell us that we would be making a payment on our "free phones" for the first two months and it would be credited back to us on the third month. We were told that our first bill would be around $99.00.

Verizon is a scam. I bought my iPhone 7 in best buy and was free when you upgrade. Saturday night they sent me a bill, but I ignored. Today, Monday morning I called Verizon and they want charge me the phone. This is scam and I will take Verizon to court's house!!! I don’t like problems.

Verizon is the best service typically across the USA. We travel in a motorhome to remote places where AT&T and Sprint do not work at all, but most of the time Verizon will work. However, Verizon fees, forcing us to upgrade or pay a higher monthly charge for the line, and having overloaded cell site in our home area resulting in slow download and upload data speed at certain times through the day are most troublesome. AT&T does not even offer high speed data in our home area and Sprint has a very weak signal. Also, Verizon does not offer unlimited data so downloading Netflix movies is not a possibility.

The customer service at the store is wonderful. The staff work together and support you the best possible way they can! However if you have a question and call the customer service they are not on the same page and don't read the notes on your account. Verizon is a little bit more expensive than other carriers but they are the best. So like in all products that we buy as consumers you get what you pay for, I find that to be true with Verizon!

My niece in Florida put me on her plan January of 2015. But have never been able to carry on a conversation without it hanging us up, up to six times a call. It's very frustrating. The phone has never worked properly. I have tried twice to get it corrected or exchanged but have to wait a few more weeks until contract runs out in January.

I am older than most people that have these phones and getting anyone to explain or help me at times was almost impossible. I have had to hire a tech to help me at times. I had questions that I went back to the store to get help for and they at times just didn't seem to care.

I was offered a new Samsung S7 phone by Verizon on Black Friday after Thanksgiving of 2016. This was to included a VR headset. Verizon promised that the VR headset would be shipped at a later date. After multiple calls to Verizon they promised to send an email that would link us to the VR headset offer. The emails never came. Now the Customer Representative says that it is too late to get the VR headset at no cost. We feel that Verizon lied to us multiple times and did not ever intend to supply the VR headset with the new Phone.

I am leaving Verizon ASAP. I am writing this review to warn people that Verizon has horrible customer service and billing practices. I purchased 4 phones and 2 tablets from Verizon. That's 6 lines. We moved to a new area in October 2015. Last March I purchased 2 additional phone lines and phones. For many reasons I forgot to call Verizon to terminate service for 2 of my lines when the contract ended in March 2016 and September 2016. It's January 2017 and Verizon refuses to refund me the money I paid between the contract end dates, to today totaling $220.00. They terminated the 2 lines today and offered me $40.00 of the $220.00 that they owe me. They also told me to sell the 2 extra phones.

It is going on 6 months now, 3 of which I have not had cellular service. Someone stole the identification attached to our account. We did a police report, sent in a copy of all paperwork Verizon asked for. We have cooperated fully with them. It was proven that the identity was stolen. Different race, height, weight, age, etc. Charges were made upwards of $6500.00, by adding 5 phones to our account. The thief even changed the last name on the account. Verizon said they would correct the situation. So we are stuck with $700 paperweights that we just got in May 2016, and no phone service. I give Verizon a negative 10 on a scale of 1 to 10 on customer service. Stolen identity is stolen identity.

Please do not deal with Verizon. Do not think about trading your phone on line, because process will stress you out. They told me to send in my phone and it worth for $300 trade in, two weeks later they told me my phone worth $15 because it not working and it have a crack. I told them I have prove my phone still working one day before I switch over to Verizon. I want my phone back. They told me once I send in my phone there is no way to get it back. Now I have to file a lawsuit again them. My phone bill is double for what I was estimate it for. This is my second month. They keep telling me to pay for it and I will get the credit on my 3rd months. I login online, the phone bill don't even have enough detail explain why my bill so much. Really don't even think about switching if you don't have the time to play with them.

We've had Verizon for years and haven't had any issues. We had a problem once with our data being used up very quickly over a day. We weren't doing anything different so my husband called Verizon to see what the problem was. The technician examined it and told us what we need to do on our phones to see ourselves what was happening. He then gave us more data without an extra charge. Very helpful and patient with us since we are the "older" generation and not up to speed with the technology!

I was an Verizon Wireless customer for 10 years. At the end of 2015 I contacted Verizon. Tried to get my bill reduced but to no avail because it had became too pricey. To make a long story short I decided to switch carriers because the offer they had was more economical for my family. Verizon sent me a 1800.00 bill in February 2016 in which I called to set up payment arrangements in which I was told I could not do that. The rep told me they would only accept full payment and they would deduct 300 that day if I would pay them the full amount that day. I explained again to the rep I only wanted to do a payment arrangement in which I was told again only a full payment could be made and if I didn't make it they was sending it to a collection agency. 3 days later I was sent a letter from a collection agency. I called them and set up a payment arrangement but there was a 300.00 fee I was going to be charged 1st before any money would go to my bill.

On two occasions I have told one thing but then something different happens. There will not be a 3rd time. I bought the Note 7. What a mess that was. Bought the phone the day it came out. Had to return that one for a Note 7 with a better battery. Then had to return that phone because it was recalled. Verizon doesn't even take into consideration that their customers can afford all these changes. I was forced to trade in my NEW Note 7. I was told that the taxes I paid for the Note 7 would be reimburse back to my debit card within 10 business days. Well that didn't happen. I gave them a call and asked why I hadn't received my money back yet. I was told by another Verizon employee that it would take 1 to 2 billing cycles for my money to be returned to me.

Warning: Do not get into a contract with Verizon. They will rip you off big time. After paying for 10 years over $2400 a year I changed to Cricket to $50 a month. I now see how I was ripped off for a monthly bill of $200 and at the end I get a early termination fee of $280. There is no loyalty to a customer. It is take all you can and rip them off at the end. DO NOT get Verizon and their yearly fees that will lock you into a high rate when you can get a Cricket phone for 50 a month for the same service. AVOID Verizon!!!

Normally I have great experiences with Verizon. But they should not provide insurance if they can't do anything to help you when there is a scam. They wash their hands and leave you to hang. I got Asurion through Verizon. Someone called Asurion and had a phone mailed to a different state than where we live to a different name. Asurion sends the phone and blocks my number. Verizon can't help. They basically said there is nothing they can do. So...why don't they mention this little detail when they offer the insurance plan. A simple "by the way if you get scammed we can't help you and Asurion is prone to scams" warning would have been helpful!

I went in to the Palmdale Verizon Store on Nov 4 and spoke with Bill about getting a new family plan. I was already with T-Mobile. I brought in my current bill to see if they can offer me a better deal. So, he ended up quoting me (in writing) $254 which was about $10 more than I was paying which I was ok with because I knew Verizon was "top of the line" phone company. Little did I know what was coming. Bill advised me that we qualified for up to $600 on each line to pay off our phone lease with T-Mobile and that it would come on a gift card to pay them off. He also said we get a trade in credit for whatever our phones are worth and in which case he said would be $300 per phone. I showed him my T-Mobile bill with my lease pay off amounts and he said "oh yes those amounts will be covered".

I gave these ratings because for the past few years I have not been satisfied with my service provider due to their refusal to compete with the other networks in the area of unlimited everything. All of the other networks are giving their customers unlimited everything and Verizon is still holding their customers hostage to limits. Verizon stinks and I was just waiting for my end of contract so I could choose a better carrier!!

Their service area is very dependable. I have a 21-mile commute to work. I would like to be sure that if I broke down or had an accident that I would be able to make the necessary phone call(s) for assistance. Verizon is known for its reputable and reliable service which makes me feel extremely comfortable.

There has never been an issue of concern. Unlike other providers of digital services, Verizon has never increased my billing with unknown fees or sloppy billing procedures or outright deceptive business practices.

On November 4, I signed up for Verizon Wireless. During my process of signing up for service, I traded in my old phone when I ported my number over from AT&T. During that first week, I experienced issues with my bill because one of your sales representative mislead me stating that my access line charges will be waived for one year ($20). When I contacted your executive offices, Sara attempted to investigate the so-called promotion but was unable to locate it. As a courtesy, she gave me $240 as a credit (12 x $20). That issue was resolved.

I asked to switch to Verizon Wireless and offered my Galaxy 4s in trade. They could not find my model to determine the value so they substituted another phone and cleared it with Verizon while I waited (90 minutes). I was told that I would receive a $300 credit after I send in my phone. Verizon gave the phone value $0 value. After this I went online and found thousands of similar complaints. I believe a class action lawsuit is required. Would all of you that have had this problem please contact me at ** to pursue a remedy?

There is no 1 word that describes this company. I can only tell you to try them and make your own decision. I had been a customer of another comp for over 10 years. They willing let me get a phone from them they knew wasn't going to work in my area and then refused, forcing me to change providers. Verizon pick me up without any questions.

I have had good luck with Verizon. We have always used Verizon and have not had any problems with then. They might cost more than other wireless company but it's hard it take a chance on something different.

I seem to always have service. It just works every day. No matter where we travel we always have a signal. I seldom have to call customer service. When I do call they seem to fall over themselves to give great service and follow up.

Verizon offers a nifty app for smartphones to track minutes and data. I share a plan with 3 of my family members and we never go through all 10GB of data per month, but we get notifications when we are close to going over so we know to go easy on the data usage. I've never had a bad experience and seem to always have signal even when my friends with other carriers don't. I've especially noticed that when in large crowds, my service is great compared to friends'. Can't complain about Verizon. The plan I have is reasonable and we get a deal for our family plan.

Verizon Wireless has the most horrific customer service I have ever experienced. I have spent over 5 hours on the phone with them and they never fix anything. They fraudulently increased charges without my approval and they will not provide credit. They are illegally charges fees and they will not fix the problem. Every time I get off the phone I am supposed to receive an email explaining that my problem has been fixed but that never happens. I never receive an email and the problem is never fixed. I am switching to AT&T tomorrow. I have been a Verizon customer since 2002 and I should have left a very long time ago. I would have a lot more money in my pocket if I had left Verizon years ago.

I've always been very satisfied when I call them with a problem or to add customer to change my plan or for any other problem. They're always very helpful and go the extra mile to make sure that I am happy and everything is taken care of properly. When I make my calls I never had out of area. I've never been able to always reach someone on any other service. All the other services they provide are always very reliable and work very well. Almost never have trouble with my emails. I think when I do it's probably my error. We never have on smart phones until last Christmas and they told us these would be the easiest. The Apple would be the easiest and they are.

Overall I like Verizon. I have been with Verizon forever. They have very good customer service and reception. But I think their cost is way too high now in comparison with the other carriers. They should give discounts to longevity customers.

Difficult to reach, in-store customer service makes you call customer service. One of the more expensive, give you a free tablet for one year then charge you for two. Make it difficult to remove special services and way too expensive for travel outside of US.

Still no service at my house for my phone. I only use it when I travel. I love Verizon but can't seem to make them understand the importance of having cell signal at my home. I need it for school and for my children's school. The only thing we have in our small community is satellite internet which cost a fortune unless you are a person that stays up between the hours of 2 am to 8 am. I get 15 gigs of daytime minutes a month between 8 am to 2 am and 50 gigs between the hours of 2 am to 8 am. When I use Verizon at home, I have to use my internet satellite for my phone which is sad. I can use the internet from my phone, but cannot text, email, or talk on it. I think Verizon should start looking into these small areas if they want to stay on top.

Overall happy with the service. Would like having more knowledgeable employees to deal with in all aspects of Verizon. I always have to call or go back several times because of wrong information. Very frustrating.

Experience with their website has not been positive. At times I have to go to the retail store for assistance. Latest example was trying to order an iPhone 7 and trade in our older phone. Couldn't accomplish online. I had to go to the store and fulfill the order and now I need to go back again to get the old phone traded in. Waste of my time! Their website is not easy enough to use. They need to involve all types of users to make the website easy to understand, easy to use with minimal steps. I don't like that I have to go to a retail store to get assistance when I know if could be done on the website.

I had Verizon service for four months. I paid an arm and leg in fees to open the account with them. The quality of Verizon's service was no better than Sprint. I find it pointless to pay more for the same quality. I also had an issue with billing. When I canceled my service (I did not have a contract because I purchased my phone outright) I was charged a 17$ reactivation fee. I called to get the fee waived because I had NO intention on reactivating the account and I was told it's a legitimate charge so they refused and sent it to collections. In conclusion I would NEVER recommend using Verizon! You can get the same quality service for a cheaper price.