Verizon Wireless Reviews

Here is the kicker. When we did not use the tablet and wanted to discontinue the line they REFUSED to discontinue the line without us paying 175.00 early termination fee up front and on the phone which was never mentioned to us when we bought the device. Ahhhh, one more way Verizon is deceitful and sneaky in order to sell their crap and take your money. I do not trust anyone or salesperson that work in a Verizon store. All they do is try to take your money and when you have a billing issue good freaking luck. The customer service is the worst and they don't make notes and then they say they are going to take care of it. Oh yes in my dreams would Verizon actually do what they say they are going to do.

Verizon is by far the worst company I have ever dealt with when it comes to being deceived and feeling utterly robbed of my money and time. I love how a company refuses to shut off a line and discontinue service. Reason they are greedy and want to run up a huge bill that no one could pay. To use the BYOD program with Verizon and the Edge program NOPE they are deceitful and it does not work. We were told our bill would go from 230.00 to 133.00 a month by a salesman in the Rogers Arkansas store. Once again, wrong. We were told that our bill would be reduced for the last month for BYOD. Wrong again. Greedy, greedy, bad Verizon.

Now a lot of large companies have gone to BYOD which is great if it worked correctly. Verizon say they honor BYOD but yet another falsehood by the lack luster trained staff of salesman and customer service. The customer service sound like a bunch of broken records and need to be trained to tell better deceitful stories. So now we have been dealing with customer service for two weeks and have been told several different stories by several different customer service agents and salespeople. BYE BYE Verizon. I'm now with AT&T where we have over 400.00 in credit and they can use the BYOD to lower our bill to less than 120.00 a month and we have the same services if not better with AT&T. Verizon are deceitful and greedy and have the worst customer service on the planet.

You ask what has Verizon Wireless done - replaced 2 of the 3 phones, reset all 3 phones to factory settings, troubleshooting, etc. The temperature on one phone reached 115 degrees. Today while trying to send a text message an error message came up telling you to contact Verizon Wireless. This has now been going on for 45 minutes and the text messages have not been sent. Are you kidding me? They can't do anything but offer us their new Edge Program where I'd be buying the phones over the next 48 months. Why would I want to do that when they should care enough about customer satisfaction than the dollars they are putting into their pockets. I just wish I could get a phone that works.

I had a problem with my DVR and was told to take it to a local store to exchange it. After driving 20 miles I was met immediately with, "We do not accept those here!" When I came back home and explained everything to Verizon and where the box is, I left it at the store they told me to take it to, I was offered more and more ways to give them more and more money! I called the store and spoke to the manager explaining what was going on, he understood and told me that he had given the box to his Fios representative Diane. He was willing and wanted to be helpful so he connected me with the Fios rep and I was met with the same "We are Verizon go screw yourself" attitude that I got from the online chat and phone call experience.

I know there are large populations who have no choice about who their cable service comes from. But as a continuously disappointed customer who has never had any reason to say, Verizon is at least ok, take it from me, go somewhere else for your service. The worse part of being a Verizon customer, is their customer service and the way they have structured their website and business to only get more from you. When you are trying to cancel bad service the last thing you want is some idiot trying to sell you more of the same crap you are trying to distance yourself from, and knowing they have it so wrapped up between them and the laws they have had passed to ensure you get screwed and they make it as painful as possible to their customers. You only hurt yourself worse by trying to do anything except what they tell you.

I will never get satisfaction from Verizon I know, it is not their business model. But if I can help at least one other person who just wants to deal with a good company and pay for a good product without the wasted time and long drawn out process that leads you back to nowhere due to things you have no control over, if that one person reads this and redirects their money and effort to another company who is worthy of having customers, if that happens, I have done my job. Good luck to those who read this.

My husband works out of town once in a while and his phone would not get any signal so he had to call me on his friend's Cricket phone. We were just aggravated that we were paying so much for a service that can't even get signal three cities away. I was so stressed out when I had this company and I would NEVER go back to them. I rather get a prepaid phone from the gas station than to be with Verizon again.

Anyway, if you are having issues and you are fed up with being caught in the Verizon Wireless Customer Service revolving door, perhaps an email to the Regional President in charge of your area might help. Here is the link:

http://www.verizonwireless.com/aboutus/leadership/area.html

Original Review: July 9, 2015

When someone says they're going to do something and doesn't, they're a liar. When someone has your money and refuses to give it back, they're a thief. A lying thief, that's Verizon. I bought a tablet for my wife to use for her business. It was defective. VW said send it back and it would be replaced under warranty. Since my wife really needed the tablet, I asked if VW could expedite the shipment of the replacement. They said they could, but I would have to pay full cost for it upfront to ensure they didn't get ripped off. Keep in mind I've been a VW customer for over 15 years and have never been late on a single payment! They said the $650 they charged me would be automatically refunded as soon as they received the defective unit. We needed the tablet, so I did it.

That was over two months ago. VW still has our money and the defective tablet. The new tablet is on an Edge plan. Last time I checked, my wife and I have spoken to 15 - FIFTEEN - different VW reps including supervisors. Every time you call it's another hour + to go through all the same hoops we went through during the previous call. You get hung up on, handed off to someone else just to start over, one promise after another. It would be funny if it weren't so aggravating. One of their favorites: It takes 10 business days for a refund. Ten days come and go, no refund. Another call, another hour +, another runaround. In fact, our refund was supposed to have been made to our account today. Nothing. So, back on the phone again Saturday. What's worse, I'm reluctant to dispute it with my credit card company because VW has been known to negatively affect people's credit ratings in these circumstances.

What an aggravating mess. My advice? Never, under any circumstances, make a payment to Verizon Wireless unless it's an actual cellular bill. And never, under any circumstances, believe anything those knucklehead VW reps tell you over the phone. We've discovered that nearly all of them will lie to you. Always get names and titles. And if you can, change cellular providers.

We requested for a fast shipping they said they cannot do fast shipping but they can switch STATUS to STORE PICK up so that we can pick up at store. What the heck, before you said we cannot? OK, we went to store next day and they said we cannot pick up! No coordination among its employees. Forget about customer "service." They don't have minimum courtesy. Their representatives are the dumbest people I'd talked to who do not care about customers. All they know is "Sorry, we cannot do anything for you"!

My daughter received the phone and after work (about 9pm) went to a Verizon store and after waiting an hour was told they didn't do that and was given a 800 number to call. I was told she would maintain the same phone number, but when my daughter called the phone already had a different number assigned to it and though my daughter challenged this unfamiliar number (to her) the representative ignored her concern.

About an hour later (after I had gone to bed) I was awoke by a phone call from Verizon stating that my sister-in-law's phone had quit working and they wanted my passcode to order her a new phone. I declined, as I wanted to know what was wrong before I go ordering new phones and extending service plans. When my daughter arrived in Paris, we (my wife & I) started getting text messages from the sister-in-law's phone, but the texts were from our daughter in Paris. Now I was starting to understand what happened to the sister-in-law's phone. I contacted Verizon, explained the situation and was told to have the sister-in-law dial *228 and select option 1 to get her service back. For the daughter in Paris, she was to simply power off the phone, then power it up again and all would be resolved. NOT SO!! "Do you hear me now Verizon"!!!

Now I have to say there is a 9 hour time difference between me and Paris, so there is quite a lag between my getting instructions and my daughter acting on them. Now both my daughter & sister-in-law were using the same number. I contacted Verizon again, this time via a live chat and copied and pasted Verizon's instructions into a email to my daughter. I went to bed that night content that all would be resolved in the morning. I was awoken again at 10 pm by a representative that said he had my daughter on the other line and he needed my passcode to authorize his working on the account.

Some 15 minutes later I receive a email from my daughter saying that the connection she had with the representative was lost and she couldn't re-connect with them, so I called and was now told that they were restricted from doing anything because my daughter wasn't a manager of the account, so I authorized having her put on the account as a manager.

As of this writing, the issue still has not been resolved (remember the 9 hr time lag), the peace of mind I was originally shooting for has been replaced with extreme frustration. My daughter has been in Paris now for 4 days and spent what free time she has trying to get this phone working. Why can't Verizon look at the whole picture and see the problem? They ought to be able to look up the account see the order for the phone, who and what it was purchased for, and a log of the problems encountered. When you call for support, you are informed that the call may be monitored/recorded, I wouldn't worry though. If they can find the recording, I don't think they could pour piss out of a boot with the instructions written on the heel! Verizon might be able to hear you now, but needs to understand you have to listen to and comprehend what you hear, otherwise hearing now is useless.

A week later I returned again attempting to return the tablet, this time I was told that I only had 14 days to return the tablet and the deadline had passed. Needless to say, I was not happy. I asked to speak with the store manager who said, "yes this is true" and there is nothing she could do. In the meantime, I go on-line to check my invoice and discover that with the activation fee, and my monthly fee was more than double what I was paying prior to the tablet. As a matter of fact, the tablet had a cell number, thus giving me two accounts instead of the one account prior to this purchase.

After speaking with the manager of the store, a Verizon Customer Services employee, and a Verizon supervisor the only recourse I was given was to keep the tablet at a reduced rate and then after a year find myself right back in the same situation of an increased cell phone bill. I declined their offer and as a consequence I am being billed $175.00 termination fee. My mistake was not asking all the right questions, trusting the sales clerk to give the full disclosure as to exactly what I was getting myself into. Verizon knows exactly what they are doing in order to force customers to accept service that they had no intention on purchasing.

I have been a loyal customer of Verizon since at least 2011 and I always pay my bills on time. So my question to Verizon is why would you lose a good customer over a sale of a tablet? It is obvious to me from this transaction that Verizon is more interested in sales than keep good customers long term. So what have they gained if I pay $175.00 for the termination fee but switch to another provider? What drives me as a customer is good customer service and staff that are not trained to trick customers into purchases and then when they try to return items, talk them out of it, never telling the customer that they only have 14 days to return the tablet.

This is a game that apparently Verizon is playing very well. Further, only giving a customer 14 days does not allow the customer to know what the true cost of the tablet will cost them with all taxes and fees are added together. My advice to anyone dealing with Verizon is do not allow them to deceive you. I am very discouraged by Verizon tactics and will be forwarded this letter to as many FB friends as possible. I encourage everyone who receives this to pass on any and all. Thanks!

Once I was texted that it needed to be returned to them, I asked them to send me a new mailer. I had thrown out all the extraneous paperwork and boxes after getting the new phone. I was assured the mailer would be on the way. After three requests, I was finally sent the mailer and I sent the phone in to them. In the meantime they've charged my account over 300 dollars for the used, not working phone because I did not return within 14 days. So today I get the phone back from Verizon, saying they will not accept it. I called them and their customer service rep states they have almost no record of me contacting them regarding this issue and it was my fault and - "hey, you have your old phone back, why don't you just sell it on eBay or something?" REALLY!!! I've been on the phone for hours trying to get this resolved and basically they don't care.

I returned another item earlier this year that did not work correctly (this time in 3 days). They charged me a 175 early termination fee. Once I noticed it on my account a couple months later, they apologized and said it was their mistake and would credit my account. I waited a month and still no credit. So I called again and they admitted it had slipped through the cracks and would make sure it was handled this time. That's when I once again requested a mailer to send in the old phone (because the local Verizon store would not take the phone back). It had to be mailed in.

When I called them I was told repeatedly not to worry - that once the phone was back then they would refund (credit the 300 plus dollars they had billed me for). Now it is a completely different story. It appears Verizon will do anything they can to get your money and then keep it if you don't catch them. I've truly never had this poor of customer service - ever. I have always been a fan of Verizon but I simply must warn people at this time to beware of them and I will be leaving them as soon a humanly possible.

2nd bill, still no discount, even though it was approved during activation, no credit from the 50.00 extra they charged 1st month. 3rd bill, they finally credit the 50.00, but still no 20% discount. They claim they will give me a few dollars for my like brand new S5's and I can buy their new S5's for 1000.00 and they will apply the 200.00 porting credit. 4th bill, still no credit, and every month, I have called about dropped calls, poor coverage almost everywhere I go. I live in Columbia SC, every friend/coworker that has Verizon has told me in the last several months, their signal has been about 1/2 of what it used to be.

After the second month of such poor coverage, I bought a prepaid S4 on Straight Talk, which is on AT&T network. Everywhere I go, I am seeing full scale 4g. Several times I had to use it due to no coverage from Verizon. I will cancel Verizon at the end of this month, and probably be threatened that I have to pay some sort of fee, even though I have no contract and own my phones. The experience and coverage I had with Verizon, is totally opposite of what I was expecting. I started a spreadsheet on coverage, using a T-Mobile phone, AT&T phone and a Verizon phone. I went to several towns, in common places such as Walmart/Lowe's, friends/family houses etc. The results even surprised me. AT&T had excellent signal, almost always 4g. Verizon usually had 1/2 scale 4g, with some 3g. T-mobile was mixed, but very close to Verizon.

Looking at Verizon's coverage map, and talking with CS often, they say the locations I am at should have excellent coverage. Key word, should have, but in reality, they do not. No, this is not a ad for AT&T. As I am sure, some places the coverage may not be as good as I have here. This is for the experience I am having here in the Columbia SC area and for info and the misleading ads put out by Verizon as being the best coverage everywhere.

THEN you tell me I have to pay another $200 ON TOP OF THE $330 I already paid, for the insurance on a PHONE I NEVER RECEIVED. AND when I tried to use the insurance they tell me I have to buy another phone because it was never activated under the account!? I'm done with this service and want nothing to do with you guys. This is the worse possible way to "help" your customers. I wasn't trying to get a free phone from you guys. I was simply TRYING TO GET THE PHONE I PAID FOR!!!! You guys are the worse people to have any service with. As soon as I can I'm canceling my service with you.

I wrote all the principles in the Verizon hierarchy in the hope that someone will do something to restore my faith in their company and make good on their contract to provide reliable products and services. So far I have not heard from anyone. I'm sure you are well aware of the major failure of the new Lollipop Operating System. Ever since they automatically upgraded my Samsung phone without my permission I have had nothing but trouble. The phone has become completely unreliable. I am now on the 4th refurbished replacement phone sent to me by Verizon, even though customer support is well aware that the problems I am having are not mechanical in nature, but due to faulty software. Here is a partial list of the most significant issues I am having:

1. The phone overheats, making it too hot to hold and shuts down.

2. The phone doesn't ring when I get a call. Notification rings do not sound.

3. Text messages don't go through to the correct party.

4. The phone numbers in my contact list no longer correspond to the correct people. This has had disastrous results and caused a great many problems for me, resulting in lost revenue and unhappy clients. One of my sons has a history of illness and we have an agreement that he will return my text messages promptly, otherwise I start checking the local hospitals. We were unable to communicate for 24 hours because my texts were going to someone else's number. I cannot begin to tell you the anguish we suffered because of this error in their software.

5. Alarm notifications do not work.

7. Ringtones do not work. Period.

8. Apps disappear. Lists are gone. Data has been wiped clean. My entire overseas database of clients on WhatsApp has been eradicated multiple times.

9. I cannot turn the annoying clicking sound off my keyboard even though the box to do so is checked.

10. The voice message notification system does not reset, and I get messages telling me there is no room left in my message box when in reality there is plenty.

11. Text often appears in white boxes on a white background making it impossible to read.

12. The system turns off by itself.

13. I frequently lose calls and I'm the recipient of countless dropped calls.

14. Pressing the back button often does not work.

15. Setting up email is unpredictable and unreliable. I spent well over an hour with GoDaddy last night as they tried to figure out why we could not load my email account on their 4th replacement device. They finally gave up in frustration and told me that they frequently encounter this problem with Verizon clients who own the Galaxy series.

I have literally spent hours at the Verizon phone store, done multiple factory resets, spent the entire evening with tech support at the 800 number several times, and patiently reprogrammed each subsequent buggy refurbished phone they sent me to no avail. It was an exercise in futility and everyone at Verizon knew it. When all of this failed I didn't ask to quit my service - I simply asked Verizon to replace my very expensive phone (which is still under warranty) with a model that does not use the Lollipop operating system and I have been turned down flat every time. I have escalated the issue to the managers of the managers, and even called Samsung when Verizon insisted on blaming them for the problem. At this point I don't care who is responsible for the glitch.

As a former programmer for RCA, AT&T, and American Express, I know for a fact that releasing such a disastrously buggy version of the operating system would have resulted in multiple firings and apologies in those companies, not lame excuses or stiffing the client base as a reward for years of patience and loyalty. The bottom line here is that I spent well over $500 in good faith for a phone I purchased directly from Verizon that does not work. To compound matters, they sold me insurance for it for which I am still being charged monthly. Yet, they will not make good on the warranty. This is outright fraud, bad business and the kind of fatal mistake that can ruin a company's reputation and bottom line, It is time for a class action lawsuit. I am all out of patience and I'm now going to take advantage of the social media community by telling my story publicly. Shame on Verizon!

I was on the phone for a total of 3 hours, the supervisor ended up calling me back. Refused to remove the overage. This was VERY DECEPTIVE. I did get a discount for the next year, which does nothing to help with the $460 bill I received. I let him know that I would be changing carriers. This is wrong, and I will do everything I can to get this out to others.

There again they claim we still owe them $2000. My husband threw our phones on the counter and said "Forget it. We are terminating our contracts." I quite agreed with this and asked the salesperson how much pro-rated would it be to terminate my line, right now instead of October. "$125," she said. "Ok fine let's do it." She replied "We can't terminate you now because the $125 would have to go towards the amount you still owe us!" The money we are supposed to owe them! And in the meantime we would still be getting monthly bills! "Great news," she said, "you won't have to give us back your iPhone. It's too old to refurbish and your 2 years are nearly up so you get to keep it!!" Basically I should pay the bills and be grateful. We have been over 2 years with Verizon. My husband renewed the contract and upgraded his phone in January, paid $450 and now if he wants to terminate, he has to pay a huge termination fee and give them back his phone!

In the meantime they won't terminate us until that darn $2000 is paid, a real nightmare. We have 2 different account numbers under our name, this new phony one just appeared 6 weeks ago. We are supposed to have 6 phones they said and to give them back the 'other' 4 we don't have, that if we don't our account will go to collection and they will cut the numbers of the 2 phones we actually have. We can't even turn to another cellphone company as we will be refused due to not paying the invisible bills to Verizon. Now our good credit is messed up. Collection letters are going to start coming in. The good news she said and the best idea the supervisor of the supervisor has to say is to pay up and then file a claim at court for reimbursement!

We are both furious, my husband wants to go the newspapers, it will be no good I know, it's all over Facebook as well already. I am planning on questioning a lawyer, sue them for financial harassment, breach of contract, aggravation, you name it, I will do it. From what I am reading in these posts, they are facing $ millions, not to say more.

What I can do that most people cannot is get the gist of what's happening and NOT do what the rep says (it has messed up my system before) and go home and work it out. I'm actually able to do that. So, a history of issues (including a letter to corporate) isn't going to exist and they want to know all the issues I've had - they're not getting it. I don't have it. I really had no idea I'd need it. I HATE THE PHONE. I HATE being bs'd by people and this is endless. I suspended service and am working on convincing my partner to let me drop service. I happen to be deaf now, so a phone is critical but their lack of training isn't worth it.

Their last offer was to change to a later phone but lock me into a two-year contract. In 13 years, I've never reached this point (my partner has...). AT&T has decent coverage on the East Coast. I'd check them out and leave Verizon. God knows they can't be worse. I'd like to bring VZW to its knees but the company cares about its almighty dollar not the customer.

I called Store #1 and was told they made a mistake in ordering the warranty and I should wait another 2-3 days. After 2-3 days I visited Store #3 - 30 min away from me. The customer representative said I can't use the warranty because there are a few small dents on the back of the phone. I called store #1 to find out what was going on. They told me that if there is a dent the warranty will not work so they can't do anything, but I can try another store in the area. Considering the next store was an hour away, I decided not to do that. So after a week of waiting around it came down to needing to purchase a new phone anyway.

I don't give a ** about how much commission you make off the sell of a phone. What I care about is excellent customer service; how fast you got my problem resolved. And as of now you still have not. I always pay my bill on time. I have 3 lines coming up for upgrade. One is already not in contract so I'm about to disconnect them if all and tell you to kiss my ass and have a nice day. A very unhappy customer.

In other words if I was not happy with this plan, then I could just go back to prepaid. They came back that same day and told me that my husband's phone was could not be put on the plan because he had purchased it less than 6 months prior. But this was not a problem because they would give him a free upgrade?? So my husband picked out a cell phone and we left. My first bill was 92.69. I looked at it and things were credited and things were added and I could not make sense of it so I just paid it figuring that I would pay the remainder of the 60 plus dollars on the next months bill. The next months bill was 648.04. I called the customer service number and they told me that I needed to take the bill to the Jonesboro store because they could not credit my account. I went to the Jonesboro store and they told me that I needed to speak with ** since he was the one who set up my account and ** was not in that day.

The next morning I called ** and spoke with him and he said he would look at my bill and see if he could fix it. Nothing has yet been done to fix my bill. My next months bill was 331.01. I now owe Verizon 979.05 for two months cell phone usage. No one can even explain my bill to me. These were 3 phones that we owned outright.We had purchased them at Walmart. We were talked into upgrading one phone but they can sure have that phone back. It looks to me like they have put all three of them under contract. That was not supposed to happen to two of the phones. I am getting threats from Verizon that they are going to shut off my cell phone service and I am not sure that I can just go back on prepaid now with these phones. I'm not sure if we were right out lied to in the store or if it is just a major mistake on my bill. I can't seem to get any help nor answers.

I also placed a call to Verizon from Europe on 6/16, as I wanted to know how much data I had used, and was told I had used 3.6 MB and not to worry, I had plenty of MB left. I did not get what I asked and paid for, which was a plan from 6/04-7/04. Nothing was explained properly, (and I am not dumb!). I even called from Europe to check on the MB and was reassured I was fine. The billing cycle issue is news to me, and should not be my problem. Verizon's attitude was very poor. I feel like I have been had! Is this legal? The final solution from Verizon was that they would take $5.00 off the bill! I want the extra $50.00 removed from my bill!

It is the most frustrating experience being passed around between Billing, Telesales, Customer Care, and Recovery and each time having to start all over. Worst experience of my life! I cannot stand Verizon Customer Service... they really could care less. Pass her on and make her someone else's problem mentality. I would rather break a leg than have to deal with them again.

I also inquired if there would be late fees and how long do I have to pay it off and was told there no others fees and I should get it paid within 6 months. I also asked if they could unlock my phone and was told that they could not. Another thing to remember if you cancel your service a day after the billing cycle ends they will still charge you for a full month. I cancelled my plan 4 days before the cycle ended and began to pay off what was owed on the phone. Three weeks after closing my account the harassing phone calls began. All hours of the day and night and sometimes 3 to 4 times a day. Thank you Verizon Wireless for showing your true colors to a customer that was with you for over 19 years.

Verizon also bills any change in data plans not only for the current month but also for a month in advance. Therefore, even if one reduces the data plan the next month, Verizon offers no clear bill, showing the differences. In fact. When I've paid half the bill (in anticipation that I will receive an updated bill because I reduced my data plan), I am still held to the original bill amount.

My suspicions about this company's being a predator were reinforced after I had my cell phone number and data plan ported to another company. After receiving yet another outrageous bill (and, since then, a second one), I questioned the individual charges. As expected, most of Verizon's poorly trained, unmonitored workers had no clue about anything (I suspect that they were hired to merely placate the customer). When I finally spoke to one of the more competent representatives (roughly, 1 in 5 or 6), it was discovered that, after I ported out my cell phone (and data plan--Verizon's money maker), Verizon then, retroactively negated my switch from a 20 GB data plan to a 1 GB plan (which I had made on the very first day of the new cycle April 27--and which I had faithfully remained within [on last check, I had used 0.661 GB]).

As with its usual practice of making rules up as the need arises, Verizon (via its rep), claimed that when more than one change is made in the same cycle (in my case, lowering the data plan & porting the number to another company), the previous action is negated. An obvious lie, as evidenced by my multiple data changes during cycles (again, changeable prompted mainly by my being bombarded by Verizon's harassing--even disruptive--alerts regarding my need to increase my data allowance or risk incurring overages). This occurred even after I began practically "living" at the various McDonald's in order to take advantage of the free wifi.

The biggest con of all, however, was Verizon's claim that the data upgrade would be made retroactive to the beginning of the cycle in which it was requested. Again, changing the rules in its favor, Verizon began prorating the data so that, if one requested an upgrade to 20GB from 10 GB, one would receive only a portion of that 20 GB, based on how many days were left in the cycle (e.g., if 15 days were left in the cycle, and one requested 20 GB, then, one would actually have only 10 GB left). However, instead of giving the customer fair warning, Verizon would just create distracting visuals--e.g., 20/10-- to show that one had gone over by 10 GB and, thus, would need to upgrade again--and again. Then, it would begin harassing the customer with a deluge of text messages (some of which would not disappear until acknowledged).

Finally, if one owed an amount (even if one wanted to dispute any portion of that), Verizon would begin its next plan of attack: to set up automatic phone calls (6-8 or more daily). When answered, all one would get would be a disconnection--or, worse--a protracted voice agent designed to waste time until a real agent could get to the phone.

Currently, the only service I have with Verizon is a landline phone plan (which should amount to approximately $25/mo.). However, to date, have yet to receive a bill less than $147.00. Because I am disputing the charges, that landline phone is now suspended. When I tried to dial out today, I received a warning from Verizon not to hang up; I was advised that I was being directed to a Verizon financial office. (Just yesterday, I spoke for over an hour with one of Verizon's reps.) I am just not willing to relinquish any further power to Verizon. Whether I hung up or not was not within Verizon's onus of control.

As I pressed the dial, I felt empowered for the first time in the several years I've been with the company. Besides, I felt that the only thing I could get from any further conversation with Verizon was more frustration and mental anguish. Still, I shudder to think that this suspension might very well give Verizon an excuse to extend the contract, and, thereby, prolong my agony. I only wish that I had had the landline number ported out as well.

I left this company because I felt battered, bullied, preyed upon by it. This experience has been an emotion drain. Anything further communication needs to be expressed will be in writing. A few minutes ago, my current provider was a party to two conversations I had with Verizon reps, who provided a quote for early termination fees, which were to be paid by my new company. As expected, I received two radically different figures (by a difference of $90) although both claimed to looking at the same data. With all of its unexplained charges, capricious policies, and harassing and bullying tactics, Verizon--a company I once considered to be a class act--has proven to be one of the biggest predators imaginable.

I was traveling a lot and didn't check it. I logged into Verizon Wireless and they never deactivated it, charged me $24 in pro-rated charges and $40 for the line, then another month of $40 ($104 total), then a $180 early termination fee. I told them I deactivated it and they said it wasn't in their notes, my word against theirs. I asked to speak to a manager and they said they would give me a $40 discount now or I could talk to a manager in 24 hours and at that time the $40 credit would be "Off the table" and I'd have to pay the full amount.

Well I received my first bill yesterday and it was quite high considering they quoted me a price of $135.00. My bill was $175.00. I started to go through the bill and noticed that I was being charged equipment charges over the next 24 months. This made no sense to me so I started a chat online with customer service. She stated I signed up for the Edge and that was the equipment charges. No mention on this program was stated to us. I had no idea what the Edge was.

The customer service rep called the store and spoke with someone and was told she did not know of any deals going on with the iphone6. We were in the store on May 28th, 2015 and yesterday June 24th is when I contacted customer service through the chat (which I printed the conversation). She had asked me to explain everything that had happened which I did. I am suppose to hear back today from customer service regarding the outcome of our visit as I told her that I want to be refunded for this equipment. I have been a customer of Verizon over 10 years and I feel I have been cheated and misinformed. I have read many complaints about Verizon and I feel something needs to be done with their cheating ways. My chat session ID number from yesterday is **.

They had other option, but it included still coming up with money, or putting my phone number, which wasn't theirs, hostage. I just got hung up on by them. They told me they will not make good on the phone. I said that their commercial says they want customer satisfaction. This is a direct quote FROM CUSTOMER SERVICE REP... "THAT IS ONLY FOR THE FIRST FOURTEEN DAYS." So, that is how they run things. I'd run, just as far as I can away from them. Straight Talk wasn't half this bad. Anyone know a good lawyer here in Louisiana? They need suing.

I tried to return all the equipment and was told I could not because I had not resolved the issue within the 14 day time limit. I stated all the dates of contact via phone and visits to Verizon store. 40 times I was connected to the managerial staff via phone who promised to refund my money and would allow me to keep the equipment free of charge. By then I had had my landlord install a landline and with an addition charge to all tenants. I tried to return all the equipment to upgrade access to the Verizon Store in Santa Clara, I had the manager on the phone. She promised on or about March 14, 2015, that upon return the case would be closed. I drove to the Santa Clara Store. The store manager denied any such call from Verizon corporate headquarters and refused to take back the equipment.

The manager refused to speak to me and instead, a large burly red-headed man came out and started harassing me taunting me to "take it to court. The customers try to do this all the time. You will not win." Got back on the phone to Verizon customer care manager who could not be located. Continued every Saturday afternoon to resolve the issue would be resolved. I asked for the information in writing. It was never sent. On or about May 11, 2015, my phone was shut off due to owing $600 for equipment (I had the iphones appraised at the Apple store, the value was $290.00.) I called the Customer Care Verizon manager and reported the situation. I was told if I paid by phone $280, the cost of a monthly plan, the $600 dollars would be deleted and I could keep the equipment.

On June 15, 2015, at 12:10 pm. I realized Verizon had again shut off my phone. I called customer care Manager and was told I had to pay the $600. I needed a phone desperately so I paid the $600 as long as I was mailed, emailed, texted confirmation with the condition that I would dispute the matter later when I was not at work. I was put on hold. No callback. I am seeking full compensation plus maximum damages for pain and suffering, and for lowering my good credit rating of 700 to less than 500.

How can a business continue to lie day by day and refuse to allow you to speak w/ a supervisor? Each rep replied, "Let me speak w/ my supervisor and get back to you." Three times no one bothered to get back w/ me not once. I have been dealing w/ this issue for the last two weeks. On 6/23/15, another rep. assured me that she would call back/send an email regarding the ordering status, but never bothered to call nor email. On 6/24/15 spoke w/ another rep. was told, "The phone was never ordered". I have been told this three times by Verizon's reps.

This is by far the worst customer service I have ever experienced by any company in my life. I am now awaiting a call back from the supervisor's supervisor because he apparently doesn't have the ability to fix it either. I am only expecting the worst at this point. It is obviously the fault of the person that switched the line, but it seems like Verizon would rather lose a customer than admit they made a mistake. I guess I'll hold total judgement until everything is done but I'm not real impressed after spending over 90 minutes on the phone thus far. I have now been waiting 17 hours for the supervisor's supervisor to call. I have also posted to their Facebook and was encouraged to private message them. I was told that even though they know they made the mistake that since I didn't follow the process that I was never explained or told about that now they somehow can't correct it. Just insane.

They have an arrogance because at one time they were the best and they knew it. I had finally spoke to one rep that admitted something was wrong when reviewing my data usage stating my phone was automatic updating exactly at 3am and 9pm. I have my settings on do not sync or update over WiFi only. So how do they explain that. They are a fraud. I am dropping my contract because their service is actually gone down horribly and aren't worth letting them screw me as they have the past 5 years. My daughter has metro pcs and has more signal strength than I do. They need to be investigated for fraud.

Note: In Feb 2012, VW ruined my order of three iPhones for my step children. Each order was so mangled that I didn't receive the phone in said order until three weeks past the suggested arrival date. Repeating pattern with this company was once accountability; now, it's denial, denial, deniability--anything to keep from accepting blame for their mistakes. The Wicked Witch of the Upstate NY call center was an acidic **, forgive my French. She dismissed all my complaints, in spite of the fact that I was close with a senior member of the VW executive staff. VW is so "siloed" in its departmental structure as to make interdepartmental communication all but impossible. What their CS has become is fecal matter of the most odious variety. ** VW. Good riddance to this house of horrors.

I did return the device, because it had no service where I needed it, and they did refund me the cost of the device. The account however was left open with a balance that was then sent to collections. I wasn't able to see this balance since I couldn't log onto their website OR their phone system without a phone number. A phone number hidden somewhere inside the mobile hotspot I had already returned.

When I finally managed to work my way through their tangled web of phone options to an actual claims representative, she declared that the charges were valid and I could either pay her or pay the collections company. She wasn't pleasant or apologetic about this situation either. I was basically talked to like I was lying to her to get out of a bill. Needless to say I will be telling everybody I know to avoid this company like the plague.

I had no issues and no complaints until Lollipop. As soon as I updated to Lollipop, my phone has issues. (not getting notifications on wifi, freezing, group text messages aren't working.. just to name a few) I have talked to tech support 4 times regarding the issues and have been in the store a few times as well. Apparently, LG is aware of the issue but they have not fixed the problem. No one at Verizon has a solution to the problem. If I go off wifi I can get notifications but then I risk going over on my data. Verizon will not do anything about the problem yet I am missing important emails, text messages, etc due to the problem. I asked for extra GB of data and they said no. I told them to give me a brand new phone of my choosing and they said no. They said they can send me a new LG G3 but I can't see how that will fix the problem especially since they are aware that Lollipop is not playing nicely with Verizon and LG.

I asked what would they do if I opt for a new G3 and that one has problems? Then what are my options? They had nothing. I'm being given the runaround because at least 3 times I was told LG is coming out with a new update but that has yet to happen. When I went to the store yesterday and I told Verizon I was going to take my parents and switch carriers they didn't care. It's pretty bad when you walk into a store and there is 45 minute wait for a sales person because all sales people are busy dealing with other customers and their issues. How does a business run like this?

All the people in the stores did was call tech support which I have done multiple times. Why doesn't Verizon get tech in the stores again? Clearly and from my experience, Verizon does not give a damn about their customers whatsoever nor do they ever have notes in someones account regarding issues or previous calls/complaints. This absurd to me. Especially when my boyfriend and his only family have my phone on a different carrier and it is absolutely flawless. Verizon is a joke!!!

I do not understand why my email account information is not recoverable if I have maintained an active and current paid Verizon account throughout. I understood one of the business requirements Verizon has is to maintain my email account contents as long as I maintain a current business relationship. The answers I received from Verizon staff to the above question I felt were misleading and do not agree with what I read is in the content of my business contract with Verizon. I am disappointed I lost my email account as of 10/21/2014 and Verizon refuses to correct the situation.

And yes Verizon is high priced but I’ll pay it for the best service. So next time you go to the Verizon store and the rep treats you well MAKE SURE you get rep’s number and set appointments to only work with that rep. I promise they will treat you better if you keep going back to that person because you are making them money... Remember they make a paycheck on only COMMISSION!!! So stop whining.

In May I went in to pay our bill and it was over $500.00. So I looked at the statement to see why it was so much. There was a charge under my son's account for $320.00 for a damaged or not returned phone. It is now June 20th and I am still trying to get them to take that charge off my bill. I have talked to several people, each time trying to tell them why that charge should not be on there. First they tried to tell me it was because I didn't pay my bill one month. Then they said it was because when my son signed up for the edge and got a new phone he was suppose to return his old one. Well, I try to explain to them that he returned the new phone, cancelled the plan and is still using his old phone, which we are paying every month for. Why would he return it? Then whomever I was talking to finally got it. She said she was going to write up a ticket for the charge to be taken off. Next month it is still on our bill.

Now their collection department is call me, just about everyday. You know hard it is to get to talk to a real live person! Anyway, I called them, tried to explain why I am not paying for that charge, only. I paid for our phone services. Well they didn't care about that, so they sent me to customer service. Here I go again, trying to explain everything. This young man said he did not see any notes out there from my last conversation. He kept putting me on hold and then finally he came back and said he found them and that the dispute was being worked on. I asked him why it was taking so long for them to get it fix. He said it was because they were fighting for me. Not how I was seeing it! He promised me, he would call me back the next day to let me know about the progress. Guess what, he never called me back. So here I am again today, calling them back because their collection department called me at least twice since I talked to him.

The first person I got just wanted to keep telling how my account was in collections. Like I didn't already know that. I told her I needed to talk to a supervisor. Well, I waited some more for him to come to the phone. He was the worst of all of them. Finally he said he found the the tracking number and notes that the phone was retuned, but they was going to put me on hold. I then got transferred to the collection department. So I hung up and called them back, which again it is not easy getting to a live person. I got a young man who said he couldn't help me so he transfer me to someone else. So I got a young women named **. She wanted to help me. I thought here we go again. She was very nice. She started looking into my account and found everything she needed to know. I hardly even said anything.

She just told me everything she was seeing, when my son first talked to them about the phone, when it was sent to him, when it was returned, the tracking number, all the recent notes, everything. She did put me on hold, too to have her supervisor look at our account to make sure they were both seeing the same thing. She said that they both were seeing the same thing and that she was going to take care of everything. She gave me a ticket number, told me how many days it would be for it to credit my account, what to keep in my notes her name and where she was at. She called the collection department for me and told she would check back with me. I think I might believe that she will call me back. Also said that if anyone else called me to tell them to call or e-mail her. Finally someone with their great customer service they are always talking about!

I stated emphatically that I was never informed of any such contract when I called to cancel, and as far as I was concerned, the only contract that I had ever signed or agreed to had expired two years ago. I paid my final month's bill and told them to forget thinking of charging me for the balance. They have been harassing me for three years with one collection agency after another, whose calls I simply don't answer - I can thankfully block selective calls. I eventually contacted the BBB of New Jersey, but all they did was echo the fact that Verizon said I broke contract, which was false. The farce of it is, as I have told Verizon's customer disservice, that I would have gone back to them if they hadn't harassed me. I guess that is how they make money - by brutalizing and threatening their customers who want to cancel. I can check my phone logs, and on one day alone - there are about thirty calls that are being blocked. Amazing business policy.

The day I went into the store I took my power of attorney and my husband’s orders, and talked to a lady representative. When she looked up our account she said, "You don't have anything due." I showed her my paper bill, and she then showed me the computer screen and where it said $0.00 due. I told her that I haven't paid the bill yet and that it must be a mistake. The lady then insisted that my husband must have already paid the bill. Though I knew it was unlikely he did pay the bill I still waited for him to call so that I could ask him myself. When my husband did call he stated what I already thought, and said he didn't pay.

I then called customers service and told the male representative that I was unable to pay my bill. The representative then pulled up my account and said that we did not have a bill due. I then stated, "That is impossible, because my husband and I are the only two people on the account. I haven't paid the bill and neither has he." The representative then laughed and said, "Well it looks likes someone took care of it for you, and thank your husband for his service." I was in disbelief and said, "So if I do not pay the bill this month we are not going to be penalized." The sales rep then said, "Nope it has been taken care of!"

Fast forward to June 2015 (the next month.) Yesterday I attempted to call my sister at 9:30pm and was informed that my cell phone had been disconnected. I then was forwarded to financial services. I talked to two people on the phone. One an employee and the other were supposed to be a manager. I told both ladies the same story that I have stated above. The first lady told me the only way she would turn my phone back on was if I paid her $644.52! The representative stated that I missed a payment, AND even after explaining my story they still blamed me. I asked the representative if they record calls, and the said yes. However, not once did the representatives review May 2015 when I called trying to pay my bill.

The second lady (the one who was supposed to be the manager) began to talk, and then said that she could not provide me with any information on my husband’s account because I was not an account manager. I then told her I had power of attorney, which I have shown Verizon before. The representative claimed that she could not access my power of attorney and said I could fax it to her.

I then explained that I did not have a fax machine but I could email it to her. The rep then claimed that Verizon did not have an email. I then attempted to find a solution to the problem by asking if I could go into the Verizon store, and reshow them my power of attorney. The representative then said, "No. The only way to send the power of attorney is by fax." I then asked how long it would take for them to receive my fax, and the representative said, "7 days."

After hearing seven days I was appalled and said, "So you are telling me that I can’t talk to my deployed husband for a week because of a mistake Verizon made." The representative attempted to argue with me, and then I remembered I was talking to financial services. I then said, "Send me to customer services." The fact I was telling a Verizon employee how to do their job is flabbergasting.

Once in customer services I talked to a different representative, and explained my story and everything the "manager" in financial services provided me with. The customer service representative then stated that the "manager" I was speaking with was just a normal representative, and was indeed not a manager. The new representative also told me that there was an email to send a fax to, and stated that I could in fact show my power of attorney to a in store representative. Little did I know that I was going to call about one problem and then enter into a completely different issue.

The next day I woke up at 8:30 am to go into the store to solve the problem in order to talk to my deployed husband. When I was in the store I was called "baby doll" and talked down to like a child. I was also told that I looked too young to be married, and "shame on me." The in store representative also kept insisting that the problem was indeed my own. I of course attempted to defend myself, and stated that I shouldn't have to pay for Verizon's mistakes. But in the end Verizon did not take care of me as a customer, and the only way I could get my phone reactivated was to pay in full the $644.52 (which include two months of charges, late fees, roaming). Not to mention they were over charging me for 10g of data ($100 instead of the reduced $80).

Verizon denied making any mistake, and blamed me for the late bill. Even though I have proof that I tried three times in the month of May to pay my bill, and even after three different representatives told me that I did not have an amount due... Not to mention Verizon never called, text, or emailed me to let me know that my account had not been paid...But "the representative is always right," seems to be the policy for Verizon, and they seem to not care about how they put down the customer. It is all about the money, not about happy customers.

Sunday we called back and after literally hours on the phone they can't cancel because it shipped? The phone never arrives Tuesday because they sent it to a wrong address and told FedEx to return it to them. We have lived at and received our Verizon bills at the same house for over a year. Really?? We can't go in and get the phone now (because that seemed safer than dealing with their incompetent customer service because while FedEx has delivered it back to them, they are waiting for yet another incompetent idiot to scan it in!

We have never been in possession of this phone yet we can't get one because they messed up the order from the beginning. No apologies, not one call to try and correct this giant circle **. Tomorrow I'm heading to Best Buy to check out my options with T-Mobile and AT&T. This company has lost all my respect. They obviously don't value their customers nor do they deserve our loyalty.

Today several weeks later I am stuck with a $125 bill (not the $60 plus tax). I have talked to four different people regarding this bill and they all tell me I should have read the fine prints regarding their edge plan. I trusted ** 100% and I believed his words that day and didn't think I need to read the fine prints. I guess ** was only interested in his own well-being and made good commission selling me the plan, and didn't care if I get ripped off and lose over $70. I did not knew I will be charge all the extra fees which ** told me will be waived. ** was the last person I spoke with and he said I signed and agreed to the Edge plan so I have to pay the fees. Lesson learned and I will never trust another sale person ever again and record your conversation.

After a week or two I get an email that I was going to be charged $299. In a panic I called them and asked why this was happening. They explained that the phone was cracked. I called ** on that statement. She then said "I will send the message ticket up saying that it's impossible that it was cracked." I said "If Verizon insist that I have to pay this can I just send the phone back" because at that point I hadn't even activated the phone to use it. She said yes and then I would not have to pay the amount of $299. I keep pointing out that I was charged $299 for a phone that they themselves would only give $150 in credit for it even it being new.

Then my bill comes in and it $524 large that's including the $299. If my phone was broken wouldn't it make more sense for me to use the insurance that I pay for every month at $10 and only pay a 100$ deductible. Why would I agree to pay 3xs more for a used refurbished phone rather than a brand new one? I called them furious and stating everything. They said "Sorry but that's what you have to pay." I then said "Fine. I want to send it back." Then they start by telling me that that's not an option.

After 10 + years with them they're willing to just lose me. I am now out of contract with two of my lines and soon with my last one. I am leaving Verizon a soon as my billing cycle is done. They are not even willing to prorate the month so I can cancel before the billing cycle so I might as well wait. Verizon use to be such a great company and I can no longer say that. Their service has slowed down horribly and their customer service has gone to dirt. Yet they remain the most expensive in the industry.

You would think they would try hard to keep you. I am besides myself that they would treat anyone like this let alone a loyal customer. I even work for a company that uses them for their work service cell phones. I will make sure they also know how I was treated and beg them to search for a better deal and better company. Then to write me without a solution and just a I hope you reconsider after 10 years. I feel like I lost a love after a 10 year relationship.

I was home with my parents in Columbia, SC on the weekend of June 14, 2015 when we all decided to visit the Verizon on Two Notch Road. My parents, customers since 2004, were eligible for an upgrade and my contract had expired. I spoke with a gentleman by the name of ** a "Solution Specialist" about my options moving forward. He decided that the Verizon Edge plan was my best option. ** told me about how much money I would be saving on the Edge plan versus the traditional 2 year price plan so I continued to explore this option.

To proceed any further they insisted I undergo a credit check which I consented to. Due to my credit class (student loans) I was required to supply a 20% down payment based on the full retail value of the phone, but not to worry, Verizon was running a $200 off promo on the iPhone 6! Just the phone I was looking for! So this made a $649 phone just $449, which any recent college graduate can effortlessly afford. This made my down payment $90 instead of $130. To make the price even better I was offered a $72 trade in credit for my iPhone 5c.

I don't require much data. In fact over the past two years I have never exceeded 2 GB's in a month under my parents plan so I asked for the cheapest 2 GB plan available. ** put me on the Verizon Edge $75 access fee plan. Skeptical about why one line cost so much, I asked for an explanation. He insisted that as an Edge participant I would receive $15 off that price per month bringing my total down to $60 plus my monthly payment of $15 for the phone, so "you’re getting the phone for free" is what he told me.

After taking three years of accounting and law, I have learned one thing... don't ever sign a contract without fully reading all of the terms. I asked for that in writing and ** said, "well since you're leaving your parents account and creating your own we can't get that in writing, its a system thing but I can write it all down for you on this Verizon invoice sheet so you can have it." He did and I still have that paper.

I asked him one last time if he was sure that my bill would be $75 plus tax each month and that was the best deal I could get and he agreed. I believed him. So I signed, against my better judgment and paid $18 out of pocket (the balance due on my down payment after the $72 trade in credit was applied) and $30 in taxes. I also bought a $40 otter box to protect my investment. Next to me in the store, two Verizon representatives over, was my Dad. He used the same $200 off promo for the iPhone 6 and paid nothing but an activation fee of $40 because he used the 2 year pricing plan. A plan I was never informed of so I thought I was ineligible for, due to my "credit class" as ** put it. He now owned the same phone as me only he owed no payments on it.

After leaving the store I called a few people to make sure my phone worked and performed a simple Google search to make sure the internet worked. I got home and using WiFi I installed 5 apps such as Facebook, Wells Fargo, Ulearn etc. I went to the store and checked Facebook maybe once or twice; literally, before I received a notification informing that I had used up my plans data and that I would be charged an overage fee. So I called up Verizon for an explanation. I was told that due to the account switch there were two different cycle dates, the old one under my parents and the new one on my contract. To counteract the two there needed to be a transition period.

So as the Verizon representative explained it, they "allotted me 0.129 GB's until the new cycle began allowing me to use my 2 GB's of data". I was told the cycle would start that night at midnight. As confused as I was, I decided to wait until the next day and let it resolve itself as the rep explained. Well the next day came and I still had no available data and more threatening emails and texts saying I was being charged overage fees. So I called again, this time I was told the cycle would end not the first night but the current night. So two days after my phone had been activated I should have access to the data I signed up for. This is where the frustration began to settle in.

I called Verizon again after collecting my thoughts and requested a supervisor's assistance. Before I was transferred to a supervisor a gentleman by the name of ** reviewed my account. He was puzzled and couldn't figure out why I was placed on the Edge program. In fact he couldn't even find the type of Edge plan I was put on. He put me on hold, contacted the store I purchased the phone from, got back on the phone with me and informed me that I had been "lied to and ripped off." He assured me he would have this issue with my data and my contract resolved. He told me that his supervisor could get me a cheaper plan and that he himself could give me 1 free GB per month for the next year to compensate me for my troubles. ** later informed me that he would be unable to honor that offer as it was no longer available in the system.

I was then transferred to a gentleman by the name of **. Told me he was a supervisor and that he would be reviewing my account and issue. ** confirmed that I had been ripped off and that he was placing me on a loyalty plan which would cost me $60 per month compared to my current $75 per month plan and it included the same 2 GB's of data. I was instructed to cancel my Edge contract by visiting the nearest Verizon Corporate store. This would allow me to take ownership of the new $60 per month account, get the iPhone 6 for absolutely free since I used the $200 off promo and receive a refund for the down payment, trade in and taxes I paid; in the form of an account credit.

I did a little investigating while on the phone with ** and discovered this would require I make a $40 activation fee payment. He assured me this fee would be waived. After being lied to by ** I asked for this information in writing. ** assured me he was creating a note on my account so the store I visited would know exactly what to do and that he would also email me. I never received an email. Today my data cycle reset and somehow I have already been documented as using 1 GB of my 2 GB's. Impossible as I was at work all day with my phone in airplane mode.

So I bought the phone in Columbia, SC but as I mentioned I am a recent college graduate and am participating in an internship in Wilkesboro, NC. The closest store to me was in Statesville, NC, 55 minutes away. So today after work, I drove 55 minutes away to the Verizon store as instructed to fix this issue. When I arrived I explained my situation and was put on a waiting list. I waited for 25 minutes. The gentleman who approached to help me said "Oh I ain't got no clue how to do that" and got his manager, **, refused to waive the $40 activation fee and seemed very unwilling to help me at all, stating "you bought the phone in Columbia, SC".

So I went to my car and called Verizon as a last ditch effort before I drove 55 minutes back in the other direction. I looked at my call time after I hung up from that conversation... 47 minutes and there was nothing she could do to get me in contact with ** or waive the $40 fee. I got bored on the ride back so I called Verizon technical support about the data issue. I figured I could at least get that figured out. I spoke with a very nice lady who investigated my data usage and confirmed that I had not used anywhere near 1 GB of data since my cycle reset. In fact I hadn't even used 400 MB's of data in the 2 days prior to the cycle reset date. I then explained to her everything else that had happened since buying the phone and she forwarded my issue onto her supervisor and she would call me back.

This is what's wrong with our world today. Big corporations lie, and they refuse to own up to their mistakes and rectify a bad situation they created. They think losing one customer or ripping off one customer won't hurt them or their job security but do it too many times and sooner or later customers find other companies. The best advertisement is word of mouth.

Their way to handle it is to say sorry. Nothing else, just SORRY. I cannot afford to change to another service and they KNOW this, so they could care less. I would love to find someone to help me. I just want a phone that does not have this edge and that I can actually use. If I fall in here, I have no phone. Steer clear of Verizon, they have the highest fees and the worse service.

I finally lost it and asked to speak to a manager. The agent kept coming back telling me that the manager was taking other call. I kept saying I wait, to finally get the answer that the manager is going to call me back. This company is the worse. As soon as my contract is due I am going to enroll with AT&T, T-Mobile, whatever as long as it is not this Verizon alias keep staring at the Horizon and we keep lying to you. After all who are you? The pits when it comes to Customer Service. VERY DISAPPOINTED!!!!

In mid October 2014, I received a bill from Verizon for $274.00 along with a notice that my services would be disconnected if we did not pay. I chuckled... I then started receiving calls at my work so decided to call from my home phone regarding what I thought to be the fictitious charges. Well, the first gentlemen I spoke with said the charges didn't sound right, I should get a credit and proceeded to transfer me elsewhere but as fate should have it, we were disconnected. The line was a little static to begin with, so I was not at all surprised. There was a call shortly after but that too was disconnected when I answered. I decided to call back but was left in queue for a long time, perhaps there was an issue with the phones.

Needless to say, I called back a few days later where I was now told that I missed a month's payment and when questioned, I was told it was June's payment. I knew that wasn't correct but needed to get my bank statements and go through it to make sure. It took me a week or so, but my records proved true that I hadn't missed any payments. I called back and now have someone else. I run through the story as my account was not noted with all that transpired on the previous calls. On this call, I was told that I was being charged 208.00 for the month of September, even though I notified them of the change in service back in August. However, since the ports weren't switched until the 19th or 20th of August, I was being charged for September as well.

In addition, I did not disconnect my service to iPad and for that I was being charged $30.00 a month. I explained to the rep that I did not agree with the charge of $208.00 as I was no longer on contract and it wasn't my fault that they didn't disconnect the port until the 19th or 20th of August. I did however, acknowledge my iPad which I had forgotten about. I thought $30.00 was a little steep but nonetheless agreed that I would pay that. I advised that I no longer wish to keep the account active as I no longer need cell coverage on my iPad. I then asked to speak to a manager. I was transferred to someone in billing who proceeded to tell me that I owed the $274.00 and that I would not be given credit, not even the $30.00 that I'm being charged for twice in September.

I was not a happy camper after that phone call. I discussed the situation with my husband and lawyer friend. We came to the agreement to pay off the bill. I sent the $208.00 the following week and made the FINAL payment of $66.00 before the end of the year. I didn't want anything hanging over my head. A few months ago I started receiving phone calls from Verizon at work. They now claim I owe $180.00. Why they call me at work and not on my home phone or cell phone is anyone's guess. Besides I work the afternoon to evening shift so they call when I'm not there. Shortly after, I received a bill from collections looking for me to pay $180.00. I sent a notice to the Better Business Bureau but just the other day received another bill. Something has got to give. Having read other reviews, it seems that I'm not alone.

Verizon has been far less than helpful through all of this. Instead they are sending me bill for fraudulent charges of not only the account activity but also the equipment that I did not purchase as well as late fees for not paying it! I have filed complaints with the FTC and BBB and can only hope that they can help me resolve this. I just want my old plan back, but Verizon refuses to adjust my account!

I challenged these charges as being unauthorized by me yet both the retail stores and Verizon customer refuse to take them off my account and put them on my son's account. Despite numerous calls I have not been able to talk with anyone at Verizon with any authority to remove the charges from my account.

I finally talked to ** who put me on the hold for 40 minute said that my order has been canceled. What? Why do you provide tracking number when my order has been canceled? How come no one told me that it has been canceled? No email?? Now, my next eligible upgrade is June 2017, for phone I never received. I asked her to put my upgrade date back to way it was before, but she said she can't do it until she gets the device back. What? I never received the phone. They just told me that order has been canceled. I need to wait until they receive the device??? WORST SERVICE!! WORST EXPERIENCE. DON'T EVER USE VERIZON. Except for **, most people who works in Verizon don't know what they are doing. BE AWARE.

It get's better... We show up to help her get ready to move out of the home she has lived in for 58 years. Her sister died and the houses are being sold. So we are here to help. I took her up to the Verizon store to check out if she can get an upgrade on her cell phone. WELL... the rep behind the counter said, you know you are over in your data usage. I asked how much does she have?? He said ONLY 6 GB's. I almost fell to the ground! No one in their right mind just get's a 6 GB data package!! So we left the store so I could call financial because the bill is now $1000. So now I am trying to get this mess all situated.

I did go back to that store to complain to the manager and they won't do anything about it. They said she agreed. He admitted that they did sell her products she did not need. I want it all back the way it was. It was cheaper. My mom paid hundreds to get out of the mess they made when they made these changes. I called Elder Abuse Hotline, but this isn't something they don't take reports on. This is ELDER ABUSE!! They took advantage of her disability status and her lack of computer knowledge. What can I do to get this fixed for her?

The next month our automatic payments took $106 from our account for VZ. I called Verizon today and was told that that payment was for the Edge program. I said, "no, we paid our bill in full." They said, "no, you still owe for the Edge payments." Now, this information comes after being transferred to the fourth person. I ask for her manager (don't ever do that with VZ btw, totally useless) and she puts me on hold and then I get disconnected. I had been on the phone for exactly one hour. Not being able to just 'ignore' the situation, I call right back. After one hour, four minutes, 4 more people, including two "supervisors," I keep getting told "too bad, you need to pay the remainder of the Edge program which totals $1,060.47."

I keep telling them, "I get that we signed the Edge contract. I GET THAT!! What you don't understand is that I called TWO TIMES to confirm the ABSOLUTE payment amount INCLUDING THE EDGE PROGRAM and was told TWO DIFFERENT TIMES a wrong amount. If I had been told initially it was going to cost me $2,600 to quit VZ, we simply wouldn't have done it." My complaint is that we were completely misinformed by Verizon employees and now we are screwed by them for another thousand dollars. And they simply don't give a damn. They are such a big company they completely lost sight of customer service and correct training of their employees and won't stand by their mistakes. They know they can screw the customers over and no small claims court can touch them. Horrible customer service!!!

So about a month into it I'm thinking I'm on Wi-Fi which I am because my iPad using Wi-Fi. A little cloud pops up every so often not connected to Internet... So I called, told them this is ridiculous. The data usage is off the charts, the audio speaker broke... So after probably several representatives, many a days, two hours at a pop trying to get them to send me a new phone -- not refurbished, considering my phone was brand-new and 599. They finally sent me one in February. Now mind you this is going on since August... They tell me they're going to take on $630 on my bill until the broken cell and battery is sent back and then they will take it off...

Okay I couldn't get my phone numbers, pictures and videos downloaded onto the Card as I needed to bring to the Verizon store or call someone... Supposedly they give you 90 days to return then again everybody gives you a different story. They bopping me around from person to person. I don't think any of them know what they're doing... I never sent the phone back as I had personal medical issue arise which I was dealing with up until recently... I had no way to get it back to Verizon or the post office or call and stand the phone with them for hours...

Finally I called them. I told them the situation at hand why I did not return the phone. I ran over to Verizon to try to get my information off the phone. They could not do it, it was too far gone... So I sent it in like they told me to and now today they shut it off without my knowledge for the second time after I pay money on the bill a couple of days before which was in dispute to put a hold on until the situation was straightened out... Phone was in the warehouse. I called today. They have me on cell two hours. They tell me they will not reimburse me the $630. I said I explained this and they said they Jot it all down in their notes. It was fine and they also were supposed to reimburse me $300 from the overage from the broken cell that I sent back...

They denied both today and the only reason my phone is on is cause I gave $100 and the people connected till 25 June... Now I don't know what to do. My credit's going to be ruined because of these jerks and I'm stuck in a contract. They owe me 900 and something dollars and on top of that my nerves were shot. I deal with panic and anxiety disorder and from all the stress it's making my situation worse -- fighting with supervisors...

One supervisor got on the phone for two minutes and stated she didn't have time for this and hung up on me... Another woman, the same thing. What the hell kind of company is this... Bad enough I'm in the middle of divorce, selling the home, taking care of a sick dog and myself. Now how do I get my $900 reimbursed and from Verizon ruining my credit and get these idiots in trouble for what they're doing. This is a scam they're running... All my time wasted, money and my nerves and aggravation...

I told him this was illegal and that I paid off the account. I refused to pay another dime and begged them to take me to court on the matter. Since September 12, 2014, I have received numerous letters from collection companies on behalf of Verizon as well as letters from them demanding the $550.32. I even wrote a dispute letter to Verizon, stating the facts and told them if they contacted me again by phone, letter or otherwise, or put anything negative on my credit, I would sue them for harassment. The letter was received and signed for certified mail. Last week I received two more collection letters. Two days ago Verizon posted negative remarks on my credit. And today, I received another letter from Verizon stating that my dispute was not supportive to show reason for my not owing the debt.

Today, June 9, 2015, I filed a small claims harassment suit against Verizon Wireless in the amount of $4,816.96. My mediation is July 13th. I hope this case sets precedence for a class action suit against this company. For those of us that pay our bills IN FULL and continuously get harassed for more after the fact, we should not tolerate this. If any of you are interested in the outcome, I am happy to keep you posted!

UPDATED ON 07/13/2015: For those of you who have been harassed repeatedly by Verizon Wireless, I am here to tell you that I have successfully served their registered agent in Colorado and just finished with mediation. After paying my balance in full, that was given to me three different times, by three different representatives, Verizon keeps harassing me for an additional $550. They claim this was a separate bill but was always included in my regular monthly one. We did not come to an agreement and I have decided to take me chance with the judge at trial. Corporations should not be able to harass people like this, that pay their bills and then they ruin your credit too.

To find the registered agent in your state, "Google" who is the registered agent in... A page will pull up for Verizon Wireless Legal Compliance. Call that number and ask the rep who the agent is for your state, their address and phone number. Be sure to document all information, including, who you called, date, time and who you spoke with. Once you obtain this information, you can have the county sheriff in which the registered agent does business serve them. Good luck with your cases!

I decided to write this review to suggest to the corporate office Verizon Wireless create a record and provide a record number to the customer in order to continue to follow up on their claims. Corporate office customer service reps are not following up are not your customers happy and you do not have a way to know this cuz they don't have a number that they can provide to the customer. The names are not enough. There are many ** working for your office. Correct the mistake you're making to yourself. You need to be able to follow up on your employees. We should all be held accountable... You are now being held accountable. I've decided to write letters to the Attorney General and inform them of this horrible way of doing business.

I cannot believe I have to deal with this phone for 2 years!!! I do not understand how Verizon Wireless expects you to know if you like a phone in 14 days... they use to let you have at least 30 days to return for another phone if you did not like it. I would really just love to return the Droid... have the ability to purchase the iphone 6 at discounted price and just pay the difference to upgrade. I do not believe that is unreasonable.

I wasn't told at signing that I would have to return the current phone. I paid for that iPhone and the early termination fee plus I'm paying FULL price for a phone that I edged up on. They want my old phone plus the 700.00 for this phone? I don't see any benefit with this edge plan unless your phone is messed up and then they said a phone in good working condition. I edged up a month before my 2 year contract ended. Verizon is just so money hungry and treat their customers like crap. I will be leaving this company and not looking back.

Original Review: June 9, 2015

Went in to an authorized dealer in Davenport FL and a corporate store in Winter Haven, FL & was treated like a criminal b/c my acct was up for review. Later after resolving the issue I was told reps in store automatically assume when acct is up for review, it means fraud. This is not acceptable! I was humiliated and embarrassed in front of other customers & went 3 days w/o my business phone b/c lack of customer service. On the 4th day, after dealing with conflicting stories from rep, rudeness, unprofessionalism, lost of business, and time wasted one rep at a different location finally helped me get the issue resolved.

Verizon reps that suppose to help me are the ones made the situation far worse. They are rude, unprofessional and some lack knowledge. Different reps give conflicting stories & will tell you the last rep misinformed you. Where is the teamwork? I have literally went months w/o a fully working phone b/c dealing w/ this company for so long I know when I call it's only going to make my day worse. Reps in store or c/s should not be able to speak with any customer the way I was spoke to or treat anyone like they are trash.

When ask to speak with a supervisor, you are told one is not available. When I say I will hold, the calls are disconnected. Something has got to be done about this b/c this is definitely an on going issue. A major company like this should never be able to get away with this nor should the authorized dealers that work for them. I have really had enough of Verizon & their poor customer service & I am really starting to regret I signed another contract with them. Manager ** at the authorized dealer in Davenport, FL was worse than his employee. He ultimately hung up on me after saying it was his store & he didn't have to help me or provide me with any info. This behavior should never be accepted & these employees get away with this b.c obviously there are not any repercussions.

I call Verizon customer relation center and place a complaint about the store discriminate me. When I explain the situation the customer service lady was "Oooh that was wrong to treat our customer like that bla bla bla bla bla bla," and she put me on hold and I guess call the local store and the store manager told her that my sister was not approved for credit that's why they did not give us phones and the customer services lady hung up. That is not true, the sales lady in the store shows me how many line she was approved. If that was a case I would open a line because I have enough credit to buy a ** Verizon phone lines. The worse part was I wrote a complaint on their email, their official website but still nobody contact me about that situation. That local store discriminate me and my sister because we are different race and we work for Wal-Mart. So let's be aware when anybody go to shop Verizon local stores.

I then asked about data. He assured me that this was enough for her and me and that we had 2 gb to share but if I wanted more I could do edge for more money. I'm a single mom, working 28hrs a week. Because of the insurance no over 30 hrs I pay 100 a week for a Dr out of pocket because of what she went through. I paid with Inc tax, asked if any other money due, paid my bill with him for upcoming month, asked about hers. Well now I just got a notice on my phone that after I just paid my $1506 days ago I still owe 459 doll for fees not paid not enough data for her and I'm almost 100 this month. I wouldn't have had this with prepaid. Called Verizon. All they wanted to know is when they are getting money oh and plus they upgraded me $4.99 a month so she can't go over. So my bill is now even higher. Thanks Verizon. Been with you for years and I feel you really let me down.

A week later I returned to the shop because issues I had with the phone, a sales Rep. helped with the glitches and when I was about to leave the sales Rep. asked if I would like to try a $30.00 IPAD for 1 week. If I change my mind, I can bring it back 14 days and get a full refund. When I brought I IPAD back I was charged almost $50.00 for activation fees and use of IPAD for a week. They Cheat and lie to get business. They have no ethical standard whatsoever. I beg Consumer Affairs to teach companies like these a lesson.

Not only did this happened. Other problems with my phone doing whatever it wants. Not turning on at times. Not ringing etc. This is my third replacement phone in less than a year. Now this phone is starting to do the same thing. This company does not understand customer service only the overpriced services and cheapass phone they provide. It is being brought to the attention of the attorney general now to handle my concern. And if there is any ground made against I will encourage any and everyone that has a problem with this to come forward and make a stand and drive the company to the ground. It is us that made them as big as they are and it will be us that brings them to their knees.

So I made the extra trip in the following month to cancel the old router and mention that the credit was NOT on my bill. He promised again to take care of the credit as well as cancel the router. Next month I still was paying for two routers, he never canceled. I once again spent an hour signing in and waiting for my turn to speak to someone as when calling Verizon they state they cannot help me, I must go into the store to make the changes since it was done there.. I was promised they would have ** my sale person cancel the OLD router. I find out today during a work presentation that he canceled the NEW router, not the old one. Not to mention lost sales for me, but now I have an early termination fee for the cancelled new router!!! 50 minutes on the phone today (during work) only for Verizon to tell me again they cannot help me with what a store personnel does.

To top if off, I asked him on the phone today now that I'm not trusting this sales rep, to just make sure that my 24 year old's phone is NOT under contract since we have not renewed it for over two years wanting her to go out on her own and she finally got her own plan this week. What do I find out? That while I was there that day March 31st, 2015 attempting to cancel router, we upgraded one of our 6 phone lines, and I repeated at least three time, "I don't care what line you use, just DO NOT use or do anything to line ** as you can see it has not been under contract for a while and we are cancelling that one as my daughter needs to pay her own way." I find out he extended that phone line for another year. It was explained to me today that by extending another year I saved $4 per month for that line. Why would I want to save $48 when I was going to cancel and save $360?

This was a blatant dishonest change to my account that was not discussed at all with me, when in fact it was VERY clear to this sales rep that I was canceling that #. I'm now being charged a $175 early termination fee for that # because of course "we can't authorize or revert any information from corporate that a store employee initiated." This employee's name is ** and he works at the Village of Orange location. Don't be fooled as he comes off very friendly and knowledgeable, but he is not giving you all your options and is downright charging for items I did not agree to verbally, nor were they even explained to me. I was offered a $20 credit for all of this nonsense, time, energy and extra fees I have had to pay. I laughed!

Please advise me of my options for recourse. I am being charged an early termination fee of $175 for a # I did not agree to renew, was charged double for two routers when one didn't work, never received the credit promised for signing up for the second router a month early "so he could meet his sale quota." He actually joked about that at one point. I'm curious if there are other complaints about this location or this employee, as I'm sure I'm not the only one who is being given false information for his personal profit.

When I confronted them about this, she said there was nothing she could do and that everything had been disclosed to me and it was past the 14 day refund period. I feel this is terrible customer service and that something should be done. I talked to the Manager of the store and he told me that same as well and to call Corporate office. When I call the Verizon customer service line, all I get is "I'm so sorry you had this experience but you will have to pay $650."

You would think a big corporation like this was able to fix this and provide better customer service. This is the worst experience I've had. You'd think after being a loyal customer for many years, they would be to resolve this situation. I feel like I'm trapped by being misinformed by the rep. It doesn't seem right. They are able to take advantage of customers like this and there is nothing you can do! She also put the edge program on the basic phone line which doesn't allow me to receive a $25/month discount on my smartphone. I just feel very deceived about the entire experience.

We had traded in our iPhone 5s and were told that it was an instant rebate. WRONG!!! We bought a tablet that ** said was a great deal and as an aside he said it came with its own phone number so it could "link" to the Verizon network and get faster data. My husband and I looked at each other and said “No thanks.” He then said, "Well, you know the deal is outstanding - $100 for something that normally runs $300 - if you don't want the separate phone line on the tablet, you can cancel anytime." We thought, OK, that's fair enough, so we bought the tablet. We brought our new iPhone 6's home and loved the Verizon quality. But, like I said, as soon as we saw the bill, we were flabbergasted.

There were ALL sorts of outrageous prices, charges that didn't make sense, etc., etc. I can't tell you how much time my husband spent on the phone with Verizon ANTI-Customer service representatives - ONE WOMAN NAMED ** HUNG UP ON MY HUSBAND - ANOTHER WOMAN WHO WOULDN'T GIVE HER NAME THREATENED TO DISCONNECT OUR PHONES AND TAKE OUR PHONE NUMBERS BECAUSE WE ASKED WHAT THE BUYOUT $$$$ AMOUNT WAS!!!!! OMG. For the record, in my 54 years on this earth, I have NEVER, EVER paid SO MUCH MONEY TO BE TREATED SO HORRIBLY!!!! T-MOBILE, HERE WE COME!!!!

Once the payment was insufficient, Verizon (According to customer service rep "**") began charging per call or text, and when the $35 was used up (In approximately 24 hours) the phone was clogged with hundreds of texts from Verizon. However, since there were fees associated with the additional payment, the $45 per month plan ended up costing over $90. All I can say is do not buy a "Prepaid Verizon" phone, or sign up for their service, because at twenty cents per text, most of which were from Verizon, the plan is not cost effective, it is punitive.

Verizon Wireless flunks in every category that could possibly be listed in Customer Service. If you have a problem with Verizon, your best and safest bet is to just cancel and take your business to a Reputable Company that Wants and Appreciates your Business. Obviously, Verizon is Consumed with being the Carrier that has "The Most Coverage Nationally" and be damned with the Rest of the Business! I have spent over 45 years in OEM Automotive Customer Service, I know the business, this is NOT how it's done!

When we were all done, and all our questions were answered as there was NOTHING in writing to look at or read he just told my husband to "sign" the tablet. He then proceeded to tell us we had a $200 in-store credit, but we had to use right then and there. We declined, telling him there was nothing we needed or wanted, not into all the "toys" out there. He pushed this Beat, pill speaker, saying we could get the $299 speaker for $99!! We still declined. He then said, "how about I give it to you for $60?" So we bought the speaker, would show up on the bill. Well, we got the bill and it is over $700!! Charged me $316 for the Beat speaker, and over $650 for the phone on some EDGE program we never even heard about!!! I am still fighting with customer service.

We were lied to, mislead and signed up for ** we never agreed to, and never we even told about!! We've had our business accounts and our personal accounts with Verizon for over 20 years and this is the crap they pull? Is this standard policy now, to just have unknowing customers sign the dotted line on their tablet without having a clue what the crooked sales rep entered into it? Angry doesn't begin to explain how we feel.

It all started when I purchased my new Samsung Galaxy S III phone two years ago from Best Buy and I was supposed to get free activation, that did not happen. Well after agreeing to pay $750 for this phone (which by the way stopped working correctly after the first year, stayed on a charger more than off) I took on Verizon's plan to get it. The Best Buy representative that sold me the phone called Verizon to get it activated and was on the phone with me standing there at their store for over 6 hours trying to get them to activate it! After that many hours I gave up and went home and called them myself. Finally by 10:30 pm after several calls, I got a hold of a technician that walked me through it and this was on the same day that the billing period ended for the month.

Well I got my first bill from Verizon Wireless and it was for the $45 activation fee plus that whole month even though I only had my phone in service for 1 1/2 hours plus the next month's billing a whopping $356.00 instead of the expected $115.00. You see the Verizon sales people want to sell you a phone and service and not tell you this fact when you purchase it! I like to call it "BLINDSIDED BILLING" because it hits you hard and you get billing shock upon receipt! And then you go to one of their stores asking why is my bill so high? This was the beginning and the rest well I think you can figure it out.

When I asked her what they did at the store to help her with the old phone she told me they did absolutely nothing, they didn't even look at it. Sure enough, when she gave it to me to prep it for use by her pre-teen son I could tell they didn't even try the most basic of troubleshooting techniques; the factory reset. I spent an hour clearing out old programs and downloads and I managed to free up enough space that when I gave the phone back to her she couldn't tell the difference between the "New" Galaxy S4 and her old Galaxy S3. It would have taken me 5 minutes to fix had she allowed me to factory reset the device, but that's irrelevant. Needless to say I sent her back to the store to return the Galaxy S4 and she gave them hell for trying to get her to waste her upgrade on a 2 year old phone that is 3 models old now. I shudder to think what Verizon gets away with when there isn't someone like me watching out for their unsuspecting customers.

I called Customer Service instantly and spoke to **. He agreed that there would be a discount but it would be 10 dollars-Not the quoted 15. At this point-I ask ** to cancel the Edge Program, as that I not what I was told. He did, and put me on hold for an extended time to confirm with his supervisor that it was cancelled. I then chatted with **. She confirmed that the Edge Program was cancelled, and offered a New 2 year contract. ** the phone would cost me 199.99 plus a 40 dollar upgrade fee. I agreed. She said she will get the phone ordered right away.

At 13:02 Verizon shipped the CANCELLED Edge order. I called Customer Service again and spoke to **, she confirmed that the order was cancelled. I explain to her that I have received an email stating it has shipped. I also explain that I spoke to ** and she was going to order me a new phone on a new 2 year contract. She can not see where ** ever ordered a phone, and is at a loss why the Cancelled Edge order shipped. The best she can offer is to refuse the Edge order when it arrives, which was Monday. She said she will follow up Monday afternoon as she starts at 14:00. Of course this never happened.

I reached out to **, part of the Verizon leadership team in hopes of working thru this. The response she would respond back within 24 hours, or the next business day. THIS NEVER HAPPENED. I reached out to **, part of the Verizon leadership team thinking maybe Michelle was out of office. She was going to respond back within 24 hours, or the next business day. THIS NEVER HAPPENED. I received an Email yesterday from **. she is part of the executive relations team. "Thank you for contacting the Verizon Executive Relations team. As our valued customer, I want to provide you with the personal attention you deserve. Your case has been received and assigned to me. I will be contacting you within one business day from 06/01/2015 to personally address your concerns." THIS NEVER HAPPENED.

Everything I have been told: 15 dollars off your bill. Edge order is cancelled (confirmed by 5 Verizon Employees) still shipped. The new 2 year contract phone ordered? NOPE. Contacted by **. NOPE. Contacted by **. NOPE. Contacted by **. NOPE. Strange that even though the Edge program was cancelled, when I log into by account, it shows "Edge Agreement". When I look at the docs on my account it shows an Apple iPhone 6 shipped to me, but that doc is not even below on my account. It is not an isolated mistake. It’s a culture of not following thru, poor, or none existent customer service.

I called the executive office thinking I would receive positive results and they would honor their part of the agreement, but they refused. I was told "do you think Verizon can just give out gift cards?" She was so rude. She said "I tell you what I will do, I will lower your package, but forget the card." I was so upset, I told her "ok, I am done with Verizon." This company cannot be trusted. Just to mention, I also sent an e-mail to the CEO, and he did not respond.

I need to change his billing address but can't access his account without the password. I can't get a new password without accessing his first email account for which we no longer have the password. And we stopped at a Verizon store but they referred us back to the website, to an account to which we cannot login. And look as I might, there is no customer service number for Verizon anywhere on the website. There must be a special purgatory reserved for a phone company that will not publish its own phone number!

You would think that somewhere, somehow, I would be able to call for help. I guess I will go to one of the Verizon stores in the area and tap dance on their keyboard until they give me some assistance or a phone number or both. The consequences as you so gently request us to identify are wasted hours, approaching days, and a deep abiding dislike of the Verizon company, brand and everyone associated with them. If I were not trapped by their stupid two year contract, I would be shopping for another carrier but we are effectively in economic bondage.

The last rep let me know Verizon's loop hole on this is the overage warnings. I fail to these as loop holes: How quickly the data is being burned through, reps talking distraught customers into higher more expensive data plans that still aren't going to take care of the problem and finally Verizon's data calculating tool not matching other's who have data calculating tools on their phone. My original agreed plan was $70 a month. I'm on disability benefits. So you know the small amount I get month. My bill is at $294 and I can't pay it... So now what... They shut me off, my credit takes a nasty hit... The Rep gave me all kinds of nasty scenarios. This last rep was very rude and threatening and not surprising I did not get a callback to do a survey on her. When is FTC going to look into this? Or are they? RED FLAG HERE ON VERIZON!

They then state I should download a file explorer app to be able to move files to and from. Supposedly this app doesn't require rooting (whatever that is). Because of the space issue I couldn't even download the app they suggested. So I uninstalled lots of stuff to free up some memory. When I finally downloaded the app, I got the error "my system forbids ES from writing on external SD card, ES can only write on it after rooted". Here is yet another issue as rooting takes the tablet out of warranty. This is a catch 22. Plus you wouldn't have any idea as to how to root a tablet. My comments stated we should complain to consumer affairs and the BBB and they rejected my comment. Verizon offers no answer to this issue. From reading comments this has been going on for over 2 years now and still no resolution.

When I called and inquired about this, they said that they could switch me to the lower cost plan because I hadn't authorized it. But, they weren't going to tell me about the new plan to give me to opportunity to authorize it. Deceptive practice. I would suggest going into your account each month to attempt a plan change just to check to see if pricing have decreased that you are not aware of. I wasn't offered any retroactive credit related to this change. There was also a similar change for one of the line charges on my account, I have no idea how long I was overpaying for that charge.

Got to the store, they look at us like we're talking some unknown language when we explained what had transpired, so we left. (I'll leave out all the garbage of the discussion.) ;-) Today I called again (so now it's 3 separate contacts to get something so simple attended to!!! ), got transferred here and there, got put on hold, got told not to be upset, and finally they said "We can't give you a free upgrade phone but we can reduce the upgrade fee from $40 to $20." I said, "Just forget it. Don't do it. Thank you." Then hung up.

Out of sheer principle I'm thinking of calling again to cancel our account and just go get a Tracfone like we'd originally planned to do! It's really frustrating for those of us who want/need a cell phone for emergencies, changes in schedule, etc. No texting, no web service, heck we don't even need a phone that takes pictures. We just want a PHONE!!!

Disgusting customer service practices! I expected more from a company that's been around for a long time! We've been with Verizon SO long I can't even remember when we started with them. When I asked about a "phone" one lady even sounded like she didn't know what that word meant! She said "Do you mean a device?" Come on people! What has happened to our language?!

As my husband said to the store employees "For a company whose business is communication, you'd think there'd be better and more efficient communication between the local corporate store and the people at customer service who we talked to on the phone." We've had no issues with coverage, dropped calls, etc. That part is fine. However it seems when a simple issue like getting promised "You're entitled to a free phone" comes up, it ought to be easy to understand the word "free" means "NO cost"! ....not a reduced fee! Like I say, I'm tempted to ditch Verizon on principle alone!

Of course I received another bill for the same full billing cycle and am now being told the "customer agreement" states if you port out in the middle of a billing cycle, you'll be charged the whole month! What garbage. Each rep I've spoken to (can't seem to find a supervisor) has given me three different stories. STAY AWAY FROM VERIZON FOR YOUR CELL SERVICE! Even if you think you're playing by the rules, they'll create new ones.

Data we go through 23 GB in 9 days and we are never on our phones and we even turned the data off. Verizon can't seem to help with anything and if I ask any questions, their response is it's like that cause we're in contract, when our contract ends it should drop to $190 a month and the data should be fine then... They took it upon themselves to up me to a 20 gb because we need it they said cause of the data we are using, which I know for a fact we aren't. I could use my phone all day nonstop and not use that much in 9 days and we aren't even on our phones, that's what makes me mad. No one can help and you can't complain. Angry isn't the word, with the proof we have and the recorded conversations and bull they are feeding us. I've talked to a Lawyer and hopefully this fixes the problem cause it's not just me they are screwing, it's all their customers.

Verizon said my phone was bouncing off international cell phone towers even when they were shut off. They offered to knock $700 off the bill which is nothing. Celebrity cruises couldn't do anything. Called them too. Yes, it was 3 years ago but it shows how much it p'd me off and that I am still thinking about it. I will NEVER pay them one cent and I need someone's help to get this off my credit rating. They also told me that owning a cell phone is a luxury?? What!! Like a Rolls Royce or something. It's a phone or, wait, an easy way to rip someone off. Please help.

However, by the next time to pay the bill, we were still being charged an extra 200.00 when Verizon said that we had to pay a month in advance plus a month for the new data plan. I explained that Verizon had agreed to only charge the 5 days for the 50 G then return it to 40. This explanation was no good to Verizon. So I dropped the data plan to 30 G hoping to balance out what they wanted us to pay. This did no good also, as they still charged us nearly 700.00 for the month. After speaking to customer service again, they agreed to reduce the bill 100.00 but we would have to speak to financial services regarding the balance and payment. We spoke to financial services within minutes of speaking to customer service and made a verbal agreement to pay 250.00 per month until the bill was caught up.

There was no paperwork, no contract, just verbally agreeing to pay that amount. We said that if we had any extra money in our account, we would put that towards the Verizon bill. At first the woman said that I would have to call in monthly to make this agreement, but I said "since this will be ongoing, why can't we just agree to do this until it's paid off?" She agreed to do this. The first month our bill came due after speaking to Verizon, we paid an extra 50.00 to help lower our amount, which made it a 300.00 payment. By the middle of the month our bank informed us that we had no money in the account. Verizon had double charged us by taking out 250.00 four days after we paid 300.00 to them. The bank could see the double charge and agreed to pay our outstanding bills but we would be charged for them. We now have been charged 227.00 of overdraft because Verizon took out the extra 250.00.

They refuse to pay or reimburse us that amount but said they'd refund the 300.00 we paid. We are in dire circumstances as both of us are disabled vets and rely on our monthly amount from the VA and social security. Verizon said they'd expedite the refund but has not done anything at this point. It's been one week since we spoke to them and now sit with no food, nor can we get to the VA hospital. I am supposed to be hospitalized but have no way to get there without fuel for the car. We are relying on my mother who has sent us some food but this is a ridiculous situation that should never have occurred. Verizon refuses to step up and take responsibility for anything they have done. They are almost impossible to contact and when we do get through, usually speak to someone who is unable to do anything nor has knowledge of who to speak to. We are in the country and at this time searching for a new carrier.

In this area, there is nothing like cable or DSL. Everything is either satellite or wireless. There are only four other families in this area and all of them have changed from using Verizon due to the over charges and lack of support. The only Verizon store near us is 20 miles away and is only a sub store, does not have anything to do with returns or support. At the time we began our relationship with Verizon in 2007, there was only AT&T in our area and they had no service at that time. I hope that people in the country areas will be able to get quality service for wireless and satellite soon. This has been a very frustrating time.

I have since stopped ALL notifications from coming through my phone from email, & any social media site. I sign on to wifi whenever possible. I was then told by Verizon to download advance task killer & to close out after I open any app & I'm still burning through data. I barely use my phone now because I'm scared to go over my data then I'm charged $15 per gb or increased to the $100 a month plan ON TOP of the other fees. I have no idea WHY ALL OF A SUDDEN I'm having this issue & why they can't find a better explanation. The other person on the data plan uses almost less than a gb a month & they're trying to tell me that I'm using 9gb. I'm reporting this to the BBB & whoever else I need to because it makes NO SENSE AT ALL

I then began to receive notifications that I owed money and that my phone could be disconnected. So I called Verizon wireless and spoke to another rep who said that they had no record of the first call and didn't know why I owed the money. At that time I was very upset and thus agreed to contact them when I had more time that evening. When I called them back later that evening, I spoke to a customer service rep by the name of **. He immediately said that I owed the money because I owed a past bill from November of 2014. I then became irate and explained that this was impossible because no one ever notified me of that and I have spoken with multiple people within the company as well as had seen my bill which didn't reflect that. He was very rude and insisted that I owed that money and I needed to talk to someone else regarding a payment plan if I couldn't pay.

I asked for his last name but he refused to share that. I then asked for a customer service number for him and he said his number is **. I asked for his supervisor and he didn't have one. I told him that he had to have one and after arguing with him he said that there was no one else there that I could talk to other then the debt collectors or him. He kept telling me that I owed the money and at times made fun of my anger. I finally hung up on him and said I'd go to the store to talk to someone. So then I reviewed my paper bills and my bank book for the last 8 months and realized what I knew which was that I did not owe a past bill other than the additional charges from the previous month. At this time I contacted the billing department again with all my information. I even had the bill with the additional charges in front of me now.

The customer service rep then told me that the $103 extra on my bill was two $40 charges for my tablet and the extra phone line abs the $33 was taxes. Although I was extremely upset because I questioned the sales person that day about any additional charges and he said there would be no more charges I still paid it because I did wants service interrupted. I have been a Verizon customer for approximately 9 years. I have never had this bad of an experience with this company. I am extremely upset and saddened by the lack of knowledge of the sales person and the customer service reps that I dealt with excluding the last lady I spoke with.

The account was handed over to a collection agency of which agreed to pay 350 to settle it. I tried to settle with Verizon for 300 but they declined. They rather destroy your credit and your life rather work out a way to pay. This the number 1 carrier in the USA. They made it to the top by tricking their customer out of there hard-earned money. This should be against the law.

VERIZON IS DIRECTLY ABETTING THIS STALKER IN HARASSING AND STALKING HIS VICTIMS!!! That FACT has been reported to my local phone company, police and the FBI IC3 Unit, but no one is addressing the failures by Verizon to address how they abet criminals and don't care, as long as they get their money from the STALKER CRIMINAL!!!

After hours of being on the phone and hours setting my phone back up multiple times, they came to the same conclusion I did – It is HD calling and how I use my phone (not asking for a lot, internet app or two and a phone). They will only replace the phone with the same phone and my choices are to not have internet when on the phone (all my previous models with less processor power could all do fine) or 20% to 30% of my received calls fail. Since I pick it up to answer, they cannot leave a voicemail. I try to call them back and since I run a business, sometimes a new customer and I look bad.

The techs have suggested I could pay $400 to upgrade again, in spite of them advertising, pushing/suggesting this phone and supposedly supporting this phone. Another suggested as I keep paying for this phone, I buy a used phone on ebay and use that till I can upgrade again, or take an upgrade from one of my children's phone because of the phone they sold me.

As I had problems from the get go, they assured me it would be fixed and their promises got me past the time of me being able to trade it for another. All of them guaranteeing this was solvable and they each would help me – of course, this is before some conversations disseminated into me buying a used old phone, take my childs upgrade or be extorted of another $400 to buy another phone they would advertise and sell to me like this one that doesn't suit my needs.

I used the analogy with one tech that there are laws against a car not working when sold to someone and they would not be stuck with it. Because there is not a law about a phone, doesn't mean it is not wrong. Her answer was that if the radio didn't work, they would not replace the car. Though they would replace the radio, I said her analogy was foolish. It is obviously more like not being able to get to work 20% to 30% of the time because it wouldn't work as a car, like not hearing each other is what it is like, it not acting like a phone.

Verizon's policies is to stick you with a phone and charge a lot of money and you are held hostage. To keep your credit intact, you have to pay them their fees and if what they do for a business, you know, phone service, is secondary. My phone sometimes works like a phone with how they need this specific phone to work on their network and that is my problem. I bought the phone because of the battery and asked if all would work as my other phone. To make the sale, of course it will. No information of no internet while on the phone and that affecting the phone's inability to work as a phone.

They do not stand by what they advertise and sell you if it cost them anything, only if it cost the phone supplier (why they will only replace same phone because that is what motorola will do) or cost the customer. I will recommend any company over Verizon and I am getting out of Verizon as soon as possible. After 11 or 12 calls, not one able to offer anything that fixes the problem without costing me money for what they sold me.

The rep told me that if it was up to her she would give me all my money back but she couldn't do anything without manager approval. The manager, told her that they could give me $30 back but not the full refund going back to when I activated the 6. I asked could I speak to her manager. When he got on the phone, he basically told me that it was my fault. Although I told the rep that I did not want the Asurion insurance, Verizon provided me with an app & online avenues to cancel. Well, Verizon Wireless also provided me with an 800-number, which I used to tell the rep that I didn't want the equipment insurance. I also had to report them to the BBB & FCC because they didn't want to give me the $200 rebate they promised me when I upgraded to the 6. After that I had problems with them holding on to my payments until they were late and then charging me late fees.

Verizon do not want to give any credit while it was their fault I got 3G service instead of 4G LTE that I needed for a dispatch program for limousine work. Now, they do not give me credit for the bad and non useful service that halted my attempt to work with a certain car service. They have no sensitivity to the damage they caused to my ability to work and earn my living. I do not know how to solve this. Please let me know. Thanks.

Finally, after calling at least once a week for 3 months, we got one credit back of $299. Still waiting on the other credit of $299 for the other device we returned. It is the middle of MAY!!! We keep calling, everyone keeps saying they fixed the problem but they don't. Finally, just today, I got a collection notice where they sent it to collections!!! We have tried to talk to supervisors a few times. They were very rude and wouldn't help. A couple times we were told we were being transferred to a supervisor to find out it was just another rep. We switched our services to another provider because of this whole situation. I have been a very loyal customer since 2007. This is the worst customer service I have EVER seen!!! WHEN IS ENOUGH, ENOUGH???

Their "trick" goes as follows: The sales representatives compare the "upfront cost" of the standard 2 year contract with the upfront cost of the Edge plan, which according to them is $150 and includes a promotional pack of free accessories. In reality, the Edge plan has no upfront fee and one only pays the sales tax (in some states); one rather pays the fee in 24 installments. When they compare the two plans, they do not include the $40 line access fee in the Edge plan (they only include the monthly device installments) and convince the average gullible customers that Verizon is going to save them money with the Edge plan while giving them free accessories, only because they are loyal customers.

They also mention that this offer is only available to a select few customers. They push everyone to opt for Edge, increase their data to at least 6GB to get more Edge benefits, and pay $150 Edge "contract fee". The gullible customer forgets about the $40 line access fee, and just compares $150 + 24 x (device installment fee) to the subsidized price of the phone ($199 or $299 + tax) + 24 x $40 (line access fee). I hope Verizon will look into this AS SOON AS POSSIBLE. They must have been scamming customers for quite some time, and they are still doing it as I write this. Fortunately, I could get a refund for my Edge "contract fee" (i.e. Unwanted accessories pushed to me), but most customers just leave the store with big smiles thinking they got some freebies. This is a shameful act.

The average person has little understanding of numbers, especially when a lot of it is involved. Had Verizon been more clear about the Edge plan, perhaps by providing easy to understand brochures for their customers, such con men would not exist. This makes one wonder.

I first contacted Verizon by walk in, in March 2015. I went to the store in which I originally purchased that phone and renewed my contract nearly 2 years ago. I was given the number to the insurance company, I called only to find out that they wanted me to pay them $125 for a REFURBISHED PHONE THAT I GOT FOR FREE 21 MONTHS EARLIER!!! I immediately called Verizon to tell them my situation, I'm going out the country and I really need a phone with an option that makes sense. They EVENTUALLY agreed to do an early upgrade for a fee of $40 bucks. I was appreciative, filled out the agreement with assistance from the rep. At the end she said we are all set and I thanked her to end the call.

A couple days before the phone was scheduled to arrived, I received an email stating my order was canceled and was supplied a number to call. I called the number, had to verify some information, was told they didn't know why it was canceled and she gave me a new date in which it would arrive. I expressed time was of the essence and she told me that everything would be fine. The day in which the phone was scheduled to arrive, I received an email stating once again my order was canceled with the same number to call. At this point I was FURIOUS because I was scheduled to leave in 2 days!!! I called, not rude, but more aggressive. I spend 2 HOURS ON THE PHONE WITH THEIR REP ONLY FOR HIM TO TELL ME MY ACCOUNT WAS LOCKED AND HE COULD NOT DO ANYTHING FOR FIVE DAYS!!! I told them that I could do something and went to Sprint. Shame on Verizon!

We all have called and wrote complaints to Verizon, and they just tell everyone they will check into it but nothing ever changes. People are paying premium prices for their services, but are receiving a service that isn't worth a dollar. They will not call anyone back like they say they will nor will they repair their equipment so that we can get the service we pay for. They won't adjust any bills to reflect the problems we are having, they just keep charging us at premium rates. This has went on for over a month now and nothing anyone does or says gets them to respond. We are reminded that if we break our contract and go somewhere else we will be charged for doing so. Therefore we are stuck getting ripped off. Please help if you can.

He had almost a 1 hour conversation about Colorado and buying his wife a new car. He said he had to well document the account. He advised me that he doesn't give credits unless it's for a valid reason and this situation was a valid reason. He then states he would have to send the credit for approval to his supervisor only because it was over the amount he could give for credits. So he advised that he would call me back on Wednesday. I advised him that I had a payment arrangement set for the account. I did not receive a call from rep#2. So I called back today because my account did not reflect a credit. I spoke with rep#3 who says he could not find any notes supporting what I told him. He stated he can transfer to financial service repeatedly after I told him I already have a payment arrangement set.

Once he seen that I was not going to just let him pass me off to another department he stated he can get me back to the rep#2 whose supervisor denied the credit. I advised him I want the issue fixed on this call because this is a discrepancy and incorrect information they told me. He became frustrated and passed me to his supervisor. I spoke with rep#3 manager and she states she did not see where I had called in. I had to physically give dates of the calls. She states the rep #1 did not note any information detailing the call instead rep#1 states she advises me about 5gb over. That is not the information that the rep#1 spoke with me about. I advised her that this is not correct. She states THERE IS NOTHING ELSE SHE CAN DO BESIDES SUPPRESS MY ACCOUNT AND GET IN CONTACT WITH REP#1 MANAGER. Then she states, "Well you got two options. I can give you a rerate on your bill or I can contact the other manager."

I FEEL LIKE THIS FOR THE OVER 2 HOUR CALLS, THE HORRIBLE CUSTOMER SERVICE, THE INCORRECT INFORMATION THAT WAS PROVIDED, THE UNRELIABLE SYSTEMS AND FALSE ADVERTISEMENT THAT I DESERVE THE FULL CREDIT THAT WAS OFFERED TO ME ON THE CALL. I have wasted time on my business sitting on calls because Verizon does not take ownership of problems that have occurred because of them. They do not respect their customer's time but want you to respect their time. I should be compensated for my time and data overage plus more because of the above issues. I want a credit for the $135 plus my hourly rate for wasting time on calls and to keep me as a customer. I am so angered. If I could give Verizon a ZERO AND TAKE THEM TO COURT I WOULD. Customer Service is HORRIBLE, Mobile Service is HORRIBLE and Management is HORRIBLE!!!

Is this how Verizon affords sky-boxes at large sporting events, and sponsors everything from major sporting events to car racing? Of course it is! I don't get it: How difficult is it for the FCC to conduct an investigation? All they need to do, in order to find out if Verizon is engaging in fraud and deceptive practices, is talk to me! Maybe it's the FCC that's filling up those sky-boxes.

Today by 3 different reps I was told I would have my phone tomorrow as I paid extra to overnight it and that it would be here tomorrow. 4th rep told me my card did not go through that's why my phone won't ship. 5th rep said that I need to cancel my order and replace my order again. I claimed that my payment went through and he said he would have to further investigate and call me back. They have 1 hr to call me back otherwise I am canceling not only my order but my service as well!

Due to our long history with Verizon Wireless, we decided to call and see what they were willing to do for us to keep our business. I informed the Sales rep that we really needed an increase in our Data Plans and had found that Sprint and T-Mobile were offering unlimited plans for very competitive prices and were considering moving our business to one of them. The Sales representative then stated that to not worry because during the holiday time [Nov-Dec], they can add one year of bonus Data to our plans at no additional charge. So, off of that statement we agreed to do another 2 year agreement.

Just a little over a month later in December, I called Verizon Wireless just like the sales rep instructed us to and requested our year of bonus Data be added to our plan just to be informed that no such thing exists. The representative then tried to upsell me on other plans that are $20/month higher. I then requested to speak with the supervisor which offered to give me the plan the original sales rep offered me for an additional $10/month. I requested to speak to her manager which I was informed was busy and would need to call me back in the next 2-3 business days. I then requested that they pull the original sales call within those 2-3 business days so that they know that I'm not just trying to make this stuff up.

Three months went by and no call from a manager. I eventually called back and tried to get an update in regards to this matter and to no surprise after explaining the issue with the first representative, he tried to just upsell me on a more expensive plan. So, I cut right to the chase and asked to speak with the manager. After speaking with the manager, I realized that not only did they not have any intention in calling me back, they never even pulled the sales call that would clarify this whole thing.

The manager very bluntly informed me that they do not need to pull any phone calls as they have multiple call centers that they cannot access phone recordings to. I thought that was very shady because every time you call them you are always informed, "This phone call is being recorded for quality assurance purposes.", which is odd to me because it seems that lying to your customers to lock them into contracts would have a lot to do with Quality Assurance and its interesting that sales calls cannot be retrieved. Once again, I requested to speak with a higher level manager with the simple hope that they would be able to pull this phone call. But, to no surprise its 2 months later and no phone call.

I have no idea what has happened to this company as in the past 8 years I never had any issues with them using deceptive trade practices as I have recently experienced, and the fact that management doesn't care enough to address this issue is very disappointing. As consumers, we have the ability to shop around for services as a benefit to having a free market. So, by Verizon Wireless deceptively making promises they knew they would not deliver not only upsets me because I feel that my wife and I were lied to, but also feel that our rights were taken away from us as not only do they have us locked into a 2 year contract, they are also charging us anytime we go even a hair over our 2 gigs of data. Exactly being the reason why we were shopping around for companies that were offering better data packages.

I have now wasted 3 hours of my life and accomplished nothing because they will not reverse the charge or send anything to the bank. This is yet another example of the poor customer service that is displayed by Verizon. I will be glad when company's who tout they have "The best of everything" start producing what they claim. When we are able to switch to another provider, we most certainly will! Verizon is overpriced and treats its existing customers like crap.

All told approximately 8-10 hours on the phone with this situation, and a lot of money. My service has been cut off repeatedly. It is affecting my professional life. Words can't express the anger I feel at this company. I recommend that if you are having issues with them that you record any conversations as they will deny what they have told you later on. They denied having told me to return the phone, even though they don't deny issuing me the return labels. They have become too big and they no longer care about their customers. DO NOT give your money to these crooks.

This is a case of Verizon essentially accusing its customer of lying about condition of the phone when it was returned. We don't know if or how the phone was damaged after it was mailed since the only evidence of damage is a photo of the front of a phone (it could have been any phone) sent by email from the Verizon warehouse. We feel as if we're being scammed. Verizon got an extra $200 from us, but we will find another provider for our four family smart phones as soon as the existing contract expires.

THESE PEOPLE WHO RUN VERIZON, THAT IN MY OPINION ARE CROOKS. Oh, they just upgraded my software on my Note 3 and now it's the 4th Note 3 that doesn't work in just one and one-half years. I'm afraid to get a replacement phone because my contract might be extended another two years. But, by then the iPhone Ten should be out.

I also complained to the BBB and Verizon did call and basically told me it was buried in my contract that I had to pay the full month. I told them I was very dissatisfied and 2 different reps said I would get an adjusted bill. And they didn't care. They wanted their money. If you plan on switching carriers, do it at end of your cycle. They will charge you for whatever they can get.

I thought at the very least they would sell me one at cost (I can understand not wanting to take a hit) but no, they are too concerned with making a quick buck. Ironically the USAF controls and owns the satellites that Verizon uses to provide cell service and gps, oh and by the way the Air Force provides that for FREE to anyone world wide. So I am paying Verizon for something that my employer gives them for free, but they can't set me up with a booster so that I can use their service, no I did not play that card with Verizon as that would be a violation on UCMJ as well, it's just an interesting and ironic point. Not a problem because I don't need their service. I will never do business with Verizon again!

** gets to the store and is told that I will be charged 300.00 because the phone is not in perfect condition. Rewind a bit back to where I told the phone rep AND the store associate that the phone would not hold a charge. My son called me from the store and the kid on the phone said the girl I talked to was gone for the day. I then call the 1800 number and yes, I am told, we would be charged the 300.00. Wow. The rep on this call tells me if I have another smartphone I can activate, I can use that one instead. So we find an old phone, activate it on his account and attempt to order a new phone again.

This time I go into my local store. The guy attempts to order the phone but he gets an error message that we must trade in the old Iphone. I explain to him the situation from the beginning and he calls the 1800 number and speaks to tech support for about 15 minutes only to tell me that they will not allow the order through a store, it must be done through the 800 number. Awesome. So here I go again, calling the 800 number, explaining the situation a 4th time and FINALLY getting the phone ordered, having to return the incredible when the new phone is received. Ok. That's fine. I wake up the next day and something tells me to check the order and lo and behold it was CANCELLED because the automated terms and conditions were not completed by the rep on the phone. NO phone call, NO email, NO text letting me know. At this point I'm a little upset.

I am transferred to the sales dept and I explain everything AGAIN and am on hold for 18 minutes (time on cell phone) while the new rep reads the notes. So we try to order the phone again. The error message comes back and I tell her she has to either call her manager or tech support and she puts me on hold. She never comes back. While I have that line active, I get on my husband's phone and call the 800 number. At this point I've been on hold for 38 minutes... I am not making this up. While I'm on hold and on my husband's phone, thank you Lord for this rep as she is on the ball. She calls her manager over when the error message comes up and they override the phone return and get the phone ordered and terms and conditions completed in about 20 minutes. The other phone is still playing music at a time of 57 min and I hang up that line.

I call back this morning and the phone will be delayed 2 days, have no idea why, but the order has been processed. I will take him another phone to get him through the weekend. As a consumer I have too many issues with this to even start mentioning. What is going on over at Verizon? What is the problem with their staff? I dealt with multiple phone people and multiple stores and not a single person could get it right. Even after telling the last rep that it was urgent he get this phone ASAP and I wanted to pay extra for expedited shipping, not only was that not an option, she didn't tell me by shipping it to my son directly, I was delaying it an extra day. Ugh.

We are due for upgrades in July and one by one our phones will be leaving Verizon and heading to another company. With as much as we pay, my family pays about 3500.00 A YEAR for our phones, I would expect to be able to get a phone ORDERED at the very least. Every time I have to call their customer service I feel like I'm such a bother and I can never resolve anything ever in one call. My son thought his phone was stolen about 2 months ago so we had it deactivated. He found it later that day so we activated it again. A week later his phone was not working and I called in to be told that we had called it in stolen and it was shut off. I explained that that happened over a week prior and we dealt with it through our account online and this is what I was told. "There are loopholes and your account got lost in one." HUH?

I cannot think of a single reason to stay w/ Verizon any longer. They are so expensive and that would be ok if you got something for the extra money spent...like good customer service. But the company has nothing to offer anymore. It can barely keep up with the other cellphone companies. I'm done. Took me about 13 years but every year it gets worse and worse.

Now I went to both Verizon stores this small town had and told them both "you don't make this right I will walk." They both tried to get me to upgrade the second line. So the last lady I showed her the Sprint store across the parking lot and told her if she couldn't help I would take my number there. Again she tried to get me to upgrade the other line I had. Basically they threw away my account I had for years, two lines because of poor cust service. Now I get hang up on the collection service when they call no problem there. These guys suck. When you get this big you're just a number people.

The next month we got another large bill. I again called Verizon (my account no longer registered on the computer) and spoke to another representative. She looked up my account and told me the home internet and "home phone" were still active. I again explained that we had changed providers and she assured me that she would take care of it. This has happened every month with some less fortunate individual assuring me that she's taken care of it. Yesterday requested to speak to a manager when I spoke to **, who repeated the same phrases to me as the other representatives had said in previous calls. She assured me that hat there were "plenty of managers available" and that I'd be placed on a brief hold. ** came back on the phone and told me that she spoke to a manager and they told her to say that I was responsible for penalty charges and additional charges for the home internet service of 299 GB.

I told her that I had dismantled the home internet with my initial call (which I thought was in March but my records show it was February) by taking out the battery and the Sim card. She told me that she couldn't remove the charges because they were in the computer, so I "must have used the device." I assured her that I did not use it and I had disabled it as much as possible without taking a hammer to it. She had no acceptable response to me other than to state that she would sent me that last several bills and a final statement. I feel that we have met our obligation to Verizon since we paid over $600 for a month that we did not utilize their service. The $600 should have covered our penalties and we should have received a refund. They appear to have very poor record keeping since ** informed me that there were no recorded prior to my April 6th phone call, when I had called in at least 2 times prior to that.

A few hours after I disconnected, again asking for a manager but not getting one, I got a call from a collection agency, no doubt as a result of my stating that I would seek an attorney to help clear this matter up. I still obviously have not received a final bill. I have tried on multiple occasions to get clear information which is based in fact. I have never spoken to a manager and I believe Verizon is attempting to bully me into giving them money which I do not owe them. I think they should be investigated since they seem to be practicing dubious business practices in their operation.