Verizon Wireless Reviews

I have been with Verizon Wireless since 2011. I recently upgraded. I asked before getting the Edge Note if the edge would be an issue as I am disabled and have issues with my hands and I also suffer tremors. I was assured it would be possible to turn it off if it caused issues - that was not true. I contacted them 3 times before my 14 days was up to return it, but they kept telling me they would help me - give it time. Well the 14 days passed, I still have a phone I cannot use at all times - it pops 10 to 15 windows pen to the point I cannot always use it and I need this phone due to health issues.

I have been trying to get my security deposit back since April. First they said the check was issue. Then after two weeks waiting they explained that it could take up to 1 month to get your refund back. After waiting 5 weeks I called and they informed it could take up to 8 weeks. The 8 weeks came and went still no check. I called the first week of June asking for my money, they open an investigation. I called again, they said my check was sent on the 8th. I called today 6/15/15 and they informed me they are reissuing a check due to an error.

After spending 2 hours with rep trying to sell me anything possible, agreed to upgrade to new iPhone6 and new edge program and was taking phone in store home. Then was told if I wait to get phone in mail I would save 200 dollars, so of course I did it. Then after I signed contract he told me I had to buy headphones and/or speakers to get that 200 dollars discount - WHICH COST 200 DOLLARS. Told him to cancel order if that is the case and give me my phone now, why should I have to wait. Was told they cannot do that, I have to wait and they return it. Spoke to manager and advised why should I wait 3 days when I could have phone today as phone I have was broken, and rep told me I would save 200 dollars if I waited, which was a lie. Sorry nothing she could do. I should be punished because of their lies. Wish I read some of this post earlier. Would never go back to Verizon. They just do not care.

I turned in two phones and was promised two credits. I only got 1. After 7 phone calls and a guarantee that the promo would be given, I still have no promo and no phone. After 20 years as a customer, we are parting ways.

Back in July 2014 my contract period with Verizon came to an end. Not wanting to pay the ridiculous fees that I was being charged, I sought out a new provider. At that time, my company had an offer from AT&T with a reduced rate. I decided to go with AT&T and they advise that I notify Verizon that the ports would be switched over to AT&T. I notified Verizon on or about August 10th (in numerous discussions, Verizon states the date as August 12th, I'm not quibbling about that). I received word from AT&T on August 16th that the switch had been made, we started using our AT&T phones.

In late April my account was hacked and my plan was completely changed without my authorization. I was also locked out of my account as my password was changed. Then after, my phone and iPad stopped working on the network. I had to spend 20 minutes on the phone with Verizon to get them reactivated and they thought I had a Blackberry! I have an iPhone, but I had a Blackberry 4 years ago. How did their information get reset if they were not hacked?? Anyway, fast forward after another similar episode where my devices stopped working and more time on the phone to find out that there were 4 lines on my account and 2 were for iPhone 6 plus purchased in Las Vegas, NV by someone pretending to be me with false identification!

Recently, my elderly father was staying with me. He accidentally upgraded my package when changing channel. I immediately called Verizon to be sure my package would stay the same. They said my package was no longer being offered and gave me a package that is $10 more per month with less channels. I asked to speak to a supervisor who confirmed this. THIS IS INSANE! VERIZON SHOULD BE ASHAMED OF THEMSELVES. I am beyond irate. They also were sure to tell me that I am locked into a contract until 2017. I had no idea. They are total crooks. I would never deal with them again.

Verizon has the worst customer service I have ever encountered. At this point my complaint is that I have no other choice for a landline at my house. I am really about ready to have no phone at all.

Unbeknown to me, our adult 30-year-old son with history of mental health disorder paranoid psychosis went into 2 different Verizon Wireless retail stores and was able to purchase 2 iPhones and 2 iPads and sign contracts in my stead. Verizon allowed him to do this without contacting me and asking my permission. My son has his own account with Verizon that is delinquent. They hang their hat on the fact that his name was added as an account manager 7 years ago. However I believe this to be false. I have no memory of adding him as an account manager nor despite multiple requests has Verizon been able to provide any documentation to this fact.

I ordered phone online on June 5th. On the receipt, it said it would arrive on June 9th. I waited.. but never received my phone, confirmation mail or tracking number. So I called the following day, June 10. A guy said that I would have to check my spam folder. I told him I usually get all email from Verizon and I doubt if my email with tracking number would be on spam folder. But he kept on insisting that I had to check spam folder and there is nothing he could help me with. So I hung up and called Verizon again and was able to obtain tracking number from different person. On the tracking number it said that delivery would be on June 12. However, I never received it. So I called Verizon again and had to speak to few different people to find out what happened because most people who answered the phone didn't even know what they were doing.

I used to be an "authorized" person on Verizon as a person who can get info and pay bills. But for some reason now that I want to reduce our rates I am no longer an "authorized user". First of all I pay way too much to be treated like this and second their rates are sooo way out there. I have been with them for over 8 years and they treat my family like this. It is unacceptable. I am giving them a 1 star because I can't give them negative stars.

On April 7/2015 I switched from AT&T to Verizon Wireless. I was told by the sales representative that if I transferred my AT&T wireless number, I could expect $200.00 port in credit per smart phone (total $400.00 since I was switching 2 smart phones) in my second billing cycle. The $200 port in per line ended up being $100 per line. On top of that I have been billed an additional $15.00 on every bill for being above the data limit. My data limit is 15 GB. Our average usage is below 5 GB per month. I pay them 10 GB per month above our average usage to make sure we don't exceed the data limit.

I've been dealing with Verizon web mail and when the tech tried to fix the email, my account was suspended for too many tries and now it's a server issue & I've been unable to email for 4 weeks. I have notes. They really have terrible tech service.

Angry is putting it mildly! I will try to keep this short. My mom is 75 years old. She knows nothing about data, texting or tablets/smart phones. I was living with my mom for 7 years and we had Verizon.net. UNLIMITED!!! BUNDLE PACKAGE. Once I was gone, her cell phone bill got crazy. They never changed the plan as I asked them. So, she goes into the store by the Puente Hills Mall. The "COMMISSIONED" sales rep talked my mom into the following: Cell phone, home phone service, "Jet Pack" (mom don't go any where to need this) and a Verizon pad. And get this... ALL ON A "6" GB DATA PLAN!! My mom doesn't even know how to get her text messages... why would they ever give her so much crap?!! It is all about the money for them!

I have never dealt with a more shady company than Verizon Wireless. I would not recommend it to friends or family. After being a customer for 10 years, I decided to go for an upgrade and was hooked into a going into the Edge Program on the notion that it was the best way to go to get a new phone and a great deal. I'm now expected to pay $1000 for a $400 phone in a 24 month span. Can't believe that Verizon Wireless would stoop so low!!!

This past March I decided $450/mo was too much to be paying for 5 lines for cell phones. So I decided to find out what our payoff amount would be so I could be done with VZ. I called and was told $1,100 plus the currently monthly payment for a total of $1,536.60. I brought up that three of us were on the Edge program and would that take care of it and would paying this amount completely take care of our account so that I can be done with VZ? The cust svc rep said "yes, absolutely." I discussed with my husband and we agreed to leave Verizon. I called one more time to confirm the amount, because being on the Edge program worried me. The second cust svc rep gave me the exact same amount. So we paid it.

I purchased my new phone late March 2015 and my Verizon account was established. The phone is great. However, for the first time in my life I have continuously had dropped calls made by me and those trying to reach me. Also I've had complaints from callers that "I can't understand you, you're breaking up". I have finally found that if I stand by my back window I can usually make a call successfully. My phone will not work in my bedroom. Inasmuch as I am a senior living alone in a senior community I need my phone by my bed in the event of an emergency. I did call Verizon finally and was told someone would get back to me but that hasn't happened. I spoke with management here and was told Verizon never works well here..

I'm very annoyed. I purchased and got into a contract with Verizon July 2014. There were problems from the get-go... Long story the cell comes with no directions first hand so I got a $60 a month plan unlimited text and talk two GB of data... Had T-Mobile for 13 years, never went over to GB so now the first month it wasn't working bad but all this data usage stating I used five GB's in one day-- never. So I call spoke to the representative, she "Are you on Wi-Fi?" "Yes." Never tell me to turn off my mobile data when using Wi-Fi...

No reliable service at home. 2 1/2 hours and all I got was passed around. Because I have a prepaid plan, they said I get second class service and they could maybe do more if I would change to a contract. If I get lousy service now, I'm sure not going to enter into any contract with them! They just want to sell me more.

I have a good one for you guys. In August of last year, I decided to switch from Verizon to T-Mobile. Three separate times I contacted Verizon customer service between August 2014 and September 5, 2014. The reason for my calling was to find out the TOTAL balance in full on my account, including all early termination fees so I could pay the account in full. On September 5, 2014, I verified for the third time that I owed "$2023.06" to be free and clear of this company and guaranteed that I would NOT receive any further bills. I paid the balance in full on that day, and a week later I received a letter stating I owed an additional $550.32. According to the representative at that time, "They billed me for more after I paid the account in full".

I write this review with great concern hoping that he can help someone else... I was a Verizon Wireless customer for over 10 years. I decided to cancel my phone line last year in May. It took me more than 3 months and more than 20 phone calls, talking to different customer service members that seem to not care about my issue of cancelling my account due to not having a reference number for each call or even a reference number for the customer service representative. My phone calls we're always dismissed. Since there was no record I was told that deadline could not be cancelled. After many many attempts I finally reached a customer service rep that was willing to cancel my account. I've recently received a bill from Verizon Wireless for $75 to you and has damaged greatly my credit report score. We will try to reach out and yet no one seems to follow up on their mistake.

I purchased 3 Verizon ellipsis tablet for my children. The tablets have had issues since I bought them. I reached out to technical support. They told me that the issue with my tablet is a known issue and they all have it and then refused to replace my tablets or help me because I was more than 14 days from the date that I bought it. They told me that using the warranty on my device would be no good because they're going to mail me out the same tablet with the same known issue. Yet Verizon refuses to replace these tablets or help their customers. And just an FYI, this is a Verizon exclusive released just for Verizon, its Verizon brand.

The following is my issue with Verizon Wireless: I did all my research... decided on the Motorola Droid Turbo... what a mistake... I should have stayed with the iphone. I've only had the Droid Turbo just over a month and I'm having trouble with the phone overheating (only use it a few minutes and the device gets really hot... started a week after purchasing it, but I'm not on my phone that much at one time so I really didn't realize it was an issue at first). Tech support ran me through trouble-shooting with the device which included performing a reset... however they neglected to tell me that apps do not back up to the Verizon Cloud, so I lost important information in some of the apps I use.

I have been a customer with Verizon since they bought out Alltel. (Being clear that I did not want this to happen) I had Verizon so many years ago and was not happy with them and never planned to go back until I had no choice. I just recently upgraded my phone via the Edge plan. With the edge plan Verizon expects you to send back your current phone with this plan. However, I did not return the iPhone that I had on my number and now they want to charge me 330.00 for a phone that I paid for and upgraded on my daughter's line to have also paid the early disconnect fee for that line.

Spoke to someone from Verizon almost immediately. She listened, and extended her apologies several times. All though I have not had any reason to visit any local stores lately but I am a little more at ease knowing the company didn't ignore me and my voice was heard. Plan to continue my service with Verizon.

Actually I was Verizon customer for more than 2 yrs. I use to get Ad from Verizon about daily services and offer that they provide. Last week I got Ad from Verizon about the Edge plan that they are running. Me and my sister plan to buy iPhone 6 plus and went to Verizon local store in Colerain. My sister was approved for Edge plan and I ask the sales lady about corporate discount that Verizon provide on monthly bills because I work for Wal-Mart. And the store manager told that if we want monthly discount I have to go to Wal-Mart or Best Buy and buy phones there. He said he cannot give corporate discount from his store, which is **. I told him forget about discount just give our phones that we were approved and store manager told me that he cannot sell phones to us period because I work for Wal-Mart. He embarrassed us in front of his customers.

I went to the Verizon store in Scranton PA to ask about a phone I was going to purchase on Craigslist for My daughter to make sure it would be able to go on a prepaid plan. I noticed signs all over that were advertising 4 phones for $120 but I still was set on a prepaid because of my daughter's Aspergers and being bullied bad. I didn't want a contract because of past experiences for her. After talking to salesman he convinced me that I would be foolish to buy a phone and go prepaid and I should put her on a contract plan. I asked about the advertised plan for $120 and told about the HIDDEN FEES so he told me my bill would be about 140 which is a jump from my 70 but I would have insurance a good phone and I could cancel and sell her phone if she get bullied again.

DO NOT fall for this company's schemes and lies. They will promise you one price and it will end up being twice the price they quoted you to begin with. Their customer service reps are rude to top it all off. Horrible experience. Will never deal with them again.

On Jan 16, 2015, I went to Verizon Store on Gessner and Hammerly location to get a feel on the rates and type of services offered. (1) I was told by the Rep. that I would get 20% discount because where I worked, subject on verification (2) If I bring my phone number over to Verizon, I will also get $150.00 on the second billing. I purchased my phone and signed up for the 2 year contract. To date, there is no 20% discount nor $150.00 refunds.

Well I was told that if I sent back the jet pack which has been over 6months now that they would remove from my acct and waive the fees. This all started about 2-3 months into my new contract. I have been fighting with them for over 6months now and yet to see it removed like they said. Now they are charging me for it when I don't even have it. I refuse to pay that till they hold up their end of the deal. These ** at this company continued to threaten me over and over again. I'm tired of them. I no longer want their company as my service and they should be banned.

I've had repeated problems with the same salesperson, who by the way is super smooth, friendly and therefore trusting, but I now realize his motivation is to meet a sales quota for the day. I went in in March with a faulty wireless router that I need for my job. I was told my two year contract was not up for another month but that I couldn't just replace the router, but had to sign up for a new # with a new two year contract. In order to get a new one I would have to come back to cancel the old one in a month. When I pointed out that I would be paying for two routers for a month when one didn't even work, he agreed to credit my account (not that day, but on the next bill I would see the credit).

I recently upgraded my phone and was told they had a special promotion going on for the Note 3 and there was no charge for the phone, only sales tax would be charged. I decided I would do this thinking that the rep was only renewing my 2 year contract. At no point did we ever discuss the Verizon Edge program nor that I would be charged $650 for the phone and it would be billed monthly for the next two years on my account. I never asked to be signed up for this program. I discovered what the rep had done when I received my 1st month billing.

We left AT&T because the calls kept dropping. We had heard good things about Verizon's phone quality. So, we walked into our local Verizon store in Boynton Beach, FL and a salesperson named ** came over and started talking to us. He was pleasant, assured us that we could change/cancel service anytime, told us what the rates would be, etc., etc. Of course we signed up because what we were quoted was less than what our bill was with AT&T. Well, guess what, people?? As soon as we got the bills the nightmares began. The bill was HIGHER!!!!!!

I think it's terrible that Verizon charges now to upgrade your phones to the long time customers. I have been a customer since 2010, but now I will be looking for a new carrier. It seems like the longer you stay with them the more you pay. Their monthly charges are getting out of hand. They have listed me as a customer.

I had very worst experience with Verizon customer service. They took 6 months to close my account and I had to pay the bill for 6 months without using the service, as I am out of the country. I would not recommend anybody to go with Verizon. T-Mobile is far better than these horrible guys.

I called customer service to turn off 4 wireless phone lines as I had 6 lines and only have been using 2 of them for the past year. My first call the CS person wanted to talk me into suspending the lines. I told her no 3 times she ended up hanging up on me. I called back spoke to another CS Rep. She was very nice and told me they get a bonus to keep phone lines from being disconnected. She promised to make the requested changes but never did. I called again and explained to the CS rep that this was my 3rd call. She promised this would be my last call. Well she didn't make the changes either. I filed a complaint with the FCC. I got a call from Verizon executive office regarding my complaint. She made the requested changes in less than 5 minutes. I suggest anyone having problems with Verizon to file a complaint online with the FCC. It's very easy.

Went to 2 Verizon stores to simply pay a bill for my father who is currently in hospice. First store totally ignored me for 20 mins so I left angry, some idiot employee made the comment on my out, "We're doing the best we can". Whatever, went to the second store and was sent to a kiosk, asked for a person took my name and ignored me for 20 mins, left. I'm willing to pay the early contract termination fees out of my own pocket just to not have to deal with these rude uncaring "customer service" people. I would never use Verizon as a cell phone provider. Wound up using bill pay thru his bank.

Verizon advertises that you can have 2 lines or more for $80 + $15 per line and get 10 Gigs. When I called about this offer, they said "What phone do you want?" I said, "I already have a phone, it's an iPhone 6 and it just came out." They said "It has to be Verizon activated phone". I said that there is no difference in hardware between a Verizon activated phone and an ATT activated phone. You just change the chip inside. They said "you can only do this deal with a Verizon activated phone" and that I would have to buy a new phone to take advantage of this deal. Which means what you would really pay is $160+ instead of $110. That is such a waste of hardware and time. I think that is very rude of Verizon and thus I will never be their customer again.

My Prepaid Verizon account should be $45 per month for unlimited talk, text, and limited data (As of this writing). One month (May 2015) included a camping trip where my prepaid phone would be the only means of getting online, so I requested a $10 addition to data (Which is easily done on the Verizon website) but instead of charging my designated card, the $10 was deducted from the June auto pay, thus leaving the payment short ($35 for June and $10 to cover the additional data for May).

There is not enough room or time to list ALL of the issues I have had with Verizon Wireless. To sum it up, this Company or should we say, Corporate Conglomerate simply has NO Customer Service. Their people are untrained, rude and simply have no clue. The Company has shown a pattern of simply not caring about Customer Issues. I would HIGHLY recommend to EVERYONE to make Verizon Wireless your Absolute Last Choice, in other words, if all others have gone out of business. ANYTHING would be better than this!

My husband and I went to the local Verizon store to 1) combine 2 of our business plans into one account (we own a small business with approx 12 phones on the plans), 2) add an existing Verizon phone to our plan (hired a new employee who wanted to keep his cell number, and 3) upgrade an existing phone as we were informed it was due for an upgrade. Long story short, we were there over 1 1/2hrs explaining and waiting while he typed everything into his "tablet". When we asked about the upgrade available, we had 3 choices of phones. Chose one and asked how much it was. He said $200. We then called our employee to see if that was alright, as he was to reimburse us for the phone (the rep heard the entire conversation). Went with the $200 phone.

I upgraded early on Edge, and had to return my phone. I worked with a man on the phone, who directed me to a Verizon store to have them print out a mailing label to return the phone. I went into the Verizon store, and the manager said that the people on the phones have never worked in a store and had a way of dumping things on them. He was so amazingly rude. I asked him how to solve this problem or help me find out where to send my phone. He said he could not help me that I need to do this over the phone. I asked if somebody there could call with me, and he said they did not have time, and he wanted to concentrate his staff's time on their "true" store customers. I went to my car and called. Luckily they will send me a label in the mail - however with the warning that it is my problem if it does not get there in time. If there is a problem in the mail I will still be responsible to pay the $350. Fuming right now and nothing I can do about it.

I can't even begin with how terrible of a 2 year experience I have had with this wireless carrier! From the first day to the last of 2 years I have had constant problems. For your own sanity "STAY AWAY FROM VERIZON WIRELESS!" I only switched to Verizon because of the phone I wanted and have regretted it ever since. My contract finally expires in just 6 long days and it's asta la vista baby!

I have had Verizon for more than 10 years!!! Had 8 lines with them. They really don't deserve even 1 star with the customer service they have in place. They just don't care at all. ABOUT ANYTHING!!!... They literally made me switch!!! They have no sense of respect. Forget about customer service.

I want to say that my husband and I experienced the WORST customer service/billing error I could imagine. We are being billed (so far) 300 dollars (2 separate $150 charges) for disconnect line fees, that we did not approve OR disconnect from their Retailer Z-Wireless. When we called about this, apparently nothing could be done. We were also told that one of the $150 charges was a secondary charge to the first disconnect, which again we did not approve!!! The funny thing is, BOTH LINES ARE STILL ACTIVE/OPEN. Nothing has been disconnect. We have now moved over to Sprint. And PLEASE believe I will keep posting and keep fighting until we are not being robbed anymore!

My bill always exceed the agreed to amount $165/mo for two phones. When I called to fix this problem I was told to drop the other line. I could get a guaranteed bill of $60/mo. So I did. My next bill was over $600. I couldn't pay this of course. I kept getting more bills, each one higher than the last. When I got a call from a collection agency I explained there was no explanation of how my bill got over $1000. If I couldn't pay a $600 bill how could I pay $1000. I was told Verizon would produce an itemized bill and that a payment plan would be worked out. Instead I got a bill from Verizon for $724 and they would only accept payment in full. Next I get a notice from a different collection agency saying the bill is back up to $1200.

My daughter went to Best Buy to buy a new iPhone. She didn't know the date she was due. The salesperson never told her she would have to return her old phone. Never was she given a box to return it. She was unaware until we received a text message and email telling her she had to return it. We call customer service and was told there was nothing they could do. We even spoke with a manager. She was 7 days early. I have been a customer for 14 years and have never been late. It should have been explained to her about the early upgrade and she would have waited the 7 days.

I work as the System Administrator at my small office. Just yesterday one of my users came to me asking to help set up her new phone. I asked her why she needed a new phone, the one she had should be just fine. She explained that her Galaxy S3 was running slowly and when she took it into the Verizon store they told her it was because the phone was 3 years old and she should upgrade to a newer phone. They then talked her into using her upgrade on her 2-year contract to get a Galaxy S4! Not a Galaxy S5 or the newest Galaxy S6, but the Galaxy S4!

My 20 month old Samsung S4 has been giving me issues charging. I called Verizon and asked to buy another phone. ** in North Carolina, suggested the Edge Program. I could get a Samsung S6 for 25 dollars a month, and she would give me a 15 dollar per billing cycle. She emailed me the info and I signed up the next morning. At 9:22 am CST I get an email with a "sample" bill. This sample bill shows NO DISCOUNT.

I was trying to get a replacement phone before my contract ended. Walmart has verizon prepaid phone for under $50, but they don't allow customers to use prepaid phone with contracts - even though it is a VERIZON phone. At the verizon store I waited for 2 hours to get a $200 phone and it isn't even a smartphone! It is disgusting that I had to pay so much money for a phone that doesn't do what I want, when Verizon has pre-paid phones that are much cheaper that are exactly what I want. Why in the world does Verizon want to punish people who have contracts???

I called Verizon to downgrade my package because I had made an error on the website in ordering 50/50 internet speed instead of 25/25. When I told the rep. that I wanted to do downgrade, she replied if you keep the upgrade, and extend your contract for another 2 years, I will give you another $300 gift card, so I accepted,and agreed to the extension. Well I waited for the confirmation card that I would be receiving another gift card. When I did not receive it, I called Verizon again, only to be told "you will not be receiving another gift card, the rep gave you incorrect information."

My son is in his early thirties and needs support because he is cognitively disabled. He has had a cell phone for years, first on my account and for the last year, his own account. A paid staff support person helped him set up his email address, Verizon account and Verizon wireless online account. That paid staff member left the agency taking passwords and online account information with her. I set up a new email account for him and reorganized all the online access for his gaming system, iPad and desktop computer when he moved in with me.

Verizon has the worst customer service being dragged all over the place by their answering services and having to wait for hours sometimes and always at least 30 minutes. Their customers are like sand on the beach. They can treat you terribly and if you don't like it go, there are many more people to take your place.

From my beginning experience in Nov. 2014 to date May 2015, has been confusing, lengthy costly and varying from advice and responses from in store staff to over the phone representatives. Ongoing and never ending attempts to right wrongs of charges and request justification for overage charges on data which is resounding through a blog in the Verizon customer community itself. I've received 2 emails since my first sign up with Verizon to not be alarmed by the higher bill that I will be getting than I expect. Thanks for the warning but I am alarmed! No matter the data plan you pick you WILL go over it!! When you call the rep WILL talk you into a higher data plan. You WILL go over that as well. It's a costly vicious circle. Not one bill has ever been the plan I picked. Not once has my phone's data calculating tool matched Verizon's. So many Verizon customers with the same problem, different phones, living all over.

My grandfather had a account with Verizon for a house phone. When he died we called to have the service stopped 'cause it wasn't being used anymore. Verizon said they would, but kept billing my grandmother, totaling over $1700. So they sent a dead man a check they were told couldn't be cashed. When told this, they sent some guy to make me late to work, and never reimbursed my grandmother for the money they took from her. On top of that, they still send people to sell me their scam! Never deal with Verizon. They will obviously rip off the elderly. -- The Sherman's POA.

Attended a Verizon class to get familiar with my new Samsung phone. As part of the presentation closing they tell us about their Ellipsis 7 (free with a 2 yr contract but we pay $10 mo, not really free is it). The Ellipsis has 8 gig of memory and comes with expandable memory via an SD card slot. At least that is what their sales pitch said. The issue, here, is that you can mount the SD card but you can't store anything on it. I've written via the Verizon Community blog which Verizon reps monitor and respond, ignore or officially reject. Their answer stated "Apps cannot be moved to SD card on any version of Android". They say I should be able to move music and pictures to the SD card but that also is not true. Everything gets saved to internal storage and can't be transferred.

I received a call from a Verizon rep one night stating that they were able to upgrade me from my current data usage of 10gb at $100 to 15gb for the same amount. I declined. Then a week later I got into my account to make a change in my data and discovered that the 10gb at $100.00 plan was no longer available. Instead 10gb now cost $80.00. However, Verizon did not and was not going to transition me to the lower cost plan, they left me at the $100.00 plan.

I upgraded my data plan for 10$ more a month and they overcharged me 20$. Well I questioned them about it and they credited an even 10$ back to my account. Upon further review of my bill I noticed the bill was actually 16$ more instead of 10$ like I was offered. They charged me taxes and surcharges on the 20$ overcharge but only refunded an even 10$. So what I am getting to is they kept the taxes and surcharges on the mistake they made themselves. Instead of my bill being 10 to 13$ more it was 16$ more. I know it isn't much but I am just glad it was a 10$ mistake instead of a 100$ one. That is stealing. Plain and simple in my book. Will be trying a new provider soon. Ty.

We had decided to cancel our Verizon wireless because for the few calls a month we make (we do most of our calling via a land line) the price per month was rather high. Thought we might just get a simple Tracfone. So, I called Verizon to say "I want to cancel our service." The representative of course has been trained to KEEP customers so after some discussion we found a less expensive plan AND she said "Oh and I see you haven't upgraded your phone for a long time. You're entitled to a free phone." So I said sure. But having been in sales too, I know info can be 'missed' and I asked "How will the local corporate store KNOW we're entitled to a free phone?'' She responded, "They can pull up your account and see everything we've set up." Nope. Didn't happen that way~!!

I contacted Verizon the day my contract ended to verify the end date and advise I would be switching carriers. The rep said he was sorry to see me go, and even "lowered" my monthly billing in case I decided to change my mind. I ported out 5 days later after receiving new phones. I contacted Verizon a week later to reconcile my final amount due, as my bill came through with a full billing cycle. After the rep double talked his way through the conversation and said the final amount would show for yet.

I've only had Verizon for about two years and have been having trouble with them since day one.. They were charging me $500 to $600 a month for two phones. When I finally complained they went down to $325 a month and gave me a credit, which wasn't much... In December I decided to get another phone for my daughter. Now I pay almost $400 a month and she can't even use her phone. It is being used as a paper weight cause it can't be used and Verizon can't seem to fix the problem or replace it.

May 20th to May 27th 2012 me and my wife went to Bermuda on celebrity cruise lines. Between the 20th and 24th we received text messages from Verizon saying we exceeded $500 in roaming charges. Then on the 24th both phones were shut off, the only time we used either phone was to take pictures and upload them to Facebook, which there were very few. We didn't call anyone. So we get back on the 27th. Get home, I call Verizon and they say they don't see the charges and have to wait til the bill cycles. So why were the phones shut off. A past due balance of $100 which we paid to get them back on. 2 days later we moved to Delaware. 2 wks later I called to check the balance and it was $ 2300.00. My head almost exploded.

Original complaint regarding a defective (determined defective by Verizon) device, jet pack. Had a 40 gig data plan since it appeared that we were using that amount but found out later, the amount of usage was due to the defective device. Called in regarding the amount of usage when we could show that we usually use below 20 Gigs monthly, this was showing near 40 Gigs and while speaking to customer service, the usage actually went up 7 gigs more without any device attached or even ON that would use the jet pack. Verizon agreed to send a new device and since there was 5 days left in the month for charging, we upped the data plan to 50 G in the event the usage continued to climb while we were offline. Verizon agreed to return the data plan to the 40 G on the 7th of the month when the new billing month began.

In the last 3 months my 10g of shared data has been running out at least 2 weeks prior to my renewal date. In the past I had no issue with this & didn't understand what changed recently to accelerate my data usage. I still use my phone as I have in the past & couldn't understand why it was running out so fast. Although I was grandfathered in I was forced to switch from an unlimited data plan when I renewed my 2 year contract last year (which already pissed me off). Now every month I'm forced to increase my data plan by $20 to make up for the data I'm burning through & all anyone can tell me is it may be the background or foreground data in certain apps like instagram & facebook.

Verizon keeps billing me for 171.00 that I have sent proof of payment for three times! After many phone calls to them, and talking to many people, they keep telling me they are not receiving my correspondence that shows them I paid this wireless bill. They have also sent it to two different collection agencies and I have sent the proof from a text confirmation and a confirmation through my bank that I paid it. So the THIRD time I sent, I did a certified mail to both in house recovery, which is where Verizon told me to send my letter and my proof, & I sent certified letter to the collection company as well. Each company signed for it. They cannot say they didn't receive it. Now I am being billed for this same amount again! Received a letter from the collection company yesterday that Verizon wants to collect this debt! They already have their money and consistently disregard the proof! Where does this end? What do I do now?

I had received a bill that was more than double the amount I usually pay so I contacted the company prior to the bill being due. The first customer service rep informed me that they overcharged me and said that I could just pay the amount I owed or pay the whole amount in which they would then refund me the extra that I paid. The rep told me that I was charged since they prorated the bill because I had just connected a second line and a tablet but I already paid that month so I didn't really owe it. I complained mainly because when I purchased a second line and the tablet the sales person told me that I just had to pay $60 that day and that was it. The salesperson later called me to follow up and states that my first bill may be slightly higher not telling me it was going to be more than double. So I was happy when the customer service rep told me that I did not owe that.

Took me 6 calls and hours upon hours to get Verizon to cancel my phone service over 2 months! The reps would repeatedly tell me the service was cancelled, but it wasn't. Verizon then charged me $90 a month for their basic internet service at a lousy 25 Mbps. Don't know how this company gets away with it. Stay away. Get DSL or satellite. Whatever, but this company will rip you off and straight out LIE to you.

I bought 2 5s iPhones, 1 iPhone 6 and an iPad mini. I had them for 3 weeks, then ported them over to my son's account. They charge me 313 for 3 weeks, including activation. To make a long story short, 313 dollars is a rip-off for 3 weeks of service. They would not come down on the price so I did not pay the bill. The 3 phones got ported over but they left the iPad mini off so down the line, I would have to pay the 175.00 deactivation fee. Total that I owe now is 473.26. This was for three weeks of service.

I witnessed a stalker/sexual predator intentionally using Verizon and lying to them about one of his "extended phones" for "friends". This is a married man who is actively cheating on his wife and lying to everyone, including the REAL REASON he signed up with VZ. The stalker/sexual predator lied to VZ saying that one of his girlfriends was actually "his daughter, studying out-of-state, and that's WHY he had so many problems with code being changed, suspended the phone", etc, when he specifically USED THE PHONE TO TRAP ANOTHER INNOCENT VICTIM of his predatory stalking!

I paid a computer expert to hook up my fax to my Verizon phone service only to find out it is not possible. Also, Verizon's own technician can't figure it out (from the on-line notes and from the chat). Then I found out I have a contract till June of 2016, rats... So now I must set up a parallel line for the fax machine and pay for this new line with another company (Vontage) and I must wait to port my phone number of 20 years+ over in 2016. I'm so disappointed in Verizon and their sneaky sales pitches which are actually lies of "omission" because they don't tell you that the phone service will not support faxing. I told them that I had a home based business and would eventually need to be able to fax. They omitted the fact that Verizon phone service does not support faxing. This will eventually catch up with them and people will start bailing as better services comes around.

After many many many calls to Verizon customer service/support, the bottom line is for me to simply have the internet (check my email) while on a phone call, I needed to be on HD calling. I have a Motorola Turbo and being on HD calling makes what was a cell call a data call (of sorts). The phone with this service didn't work well. The main problem is 20% to 30% of the calls I receive while using an internet app – I am unable to hear the caller and they cannot hear me. I have other issues, auto display control does nothing, music plays on its own, sometimes while I am in the middle of a phone call and other issues. I have had Verizon troubleshoot it many times, did a master reset and even replaced the phone.

When I upgraded to the iPhone 6 in October 2014 through the Verizon Wireless customer service 800-number, the rep asked me if I wanted to purchase their insurance on my phone and I told her no I did not. I ended up purchasing AppleCare+ for my phone through Apple Inc. While reviewing my bill I noticed a charge of $9.99 for Total Equipment Coverage - Asurion. I called Verizon Wireless asked how long had the insurance been on my account and they told me since 2011. I explained to the rep that when I purchased my 6, I stated that I did not want the insurance because I knew that I was going to be purchasing AppleCare+. She said she had to get manager approval for the refund. Then she starts grilling me, asking if I signed any paperwork or had I received any paperwork for the insurance and I kept telling her no. So she started searching for it. I guess she didn't find anything because I didn't hear anything else about that.

After many complains, nothing happen in 3.5 months. I went to the store, manager did not help and threw me out of the store, told me to leave or else. I was insulted and astonished. I now complain on 611. I took about 30 minutes to explain. After following instructions later, that service got ok after 1 hour of instructions. I suffered for about 3.5 months with 3G service instead of 4G LTE. I couldn't use the phone for a dispatch program that I wanted to use it for and bought it for.

Purchased 2 iPhone 6's on the Verizon Edge Program after being assured by the salesman that no better promos were on the horizon and if one came up, they would retroactively honor it. 3 weeks later they were offering a $200 credit on activation of iPhone 6's on Verizon Edge and wouldn't retroactively honor the deal for me. Nothing but scam artist who are honing their skills using smoke and mirrors. I'd advise anyone looking at wireless service to look elsewhere.

I have been a Verizon customer for over 28+ YEARS!! With over 6 lines at one time... I needed an early upgrade. I was told nothing but lies in order to get a sale for new equipment. Then I spoke to an incompetent Customer Service Rep Manager name **! He basically said I go to another carrier because they’re not willing to waive the $40!!! Early upgrade fee!!! DUMB ASS COMPANY THAT DON'T HONOR LOYAL CUSTOMERS!! GOODBYE!!

We signed up for the EDGE plan on the phone with a rep from Verizon Wireless. Not being told correct information. WE WERE shocked when we got out first bill due to amounts we were not told we about, so we contacted the customer service department to change our plan back to what we had and we would return the phones. At first they wouldn't let us return them, they said we were past the return date. After many phone calls on our end, we finally got someone to tell us we could and that we were within the return time frame but we had to take them to the store and return them which we did in January. Since then we were charged $299 per line (WE HAD 2 LINES). Our service kept getting disconnected because they were saying we didn't return the phones and charged us almost $600.

This is happening RIGHT NOW at the Verizon Wireless corporate store in Pasadena, CA (and probably all over the US). The sales representatives are misrepresenting the Edge Advantage plan and scamming customers into buying $150 worth of accessories as a part of the mandatory Edge "contract fee" (in reality, the Edge plan has no contract fee, and accessories bundles are optional). I visited this VZW store four different times on different days to ensure that this is the general "store policy", and not the scam of a particular sales representative. The staff I talked to were **", "**", "**" [the manager], and one short haired lady I forgot her name. I have witnessed pretty much every single sale rep. in this store pulling the same trick as well (see below), which makes be wonder whether this is an organized scheme?

Had waited forever to get through 30 minutes (3rd try) and talked about how I called in last year and asked that one of my family plan lines be disconnected as it was no longer needed. This was never done and when I realized it had not been done, called. Long story short, was called a liar and refused to refund any of the back charges even though they verified that there was no usage on this phone at all. This was after being on the phone for more than 45 minutes. Supervisor ** came on the line and within one minute said she was not willing to do anything at all.

5 different customer service people: always at the end of a long time spent discussing what I want, they tell me- well me something different. Still promising mobile hotspot, then blocking it, saying "not available on my plan!" When my phone was stolen, deduction table was either $45 or $99, according to "the list". If your phone, like most, are conveniently left off said lists, gee, guess what? $99! What a surprise! They just switch you around service people until you give up-- or give up your life fighting them!

We went from AT&T to Verizon. Big mistake. Always saying "check your data." I do and my bill is over 400 dollars for 4 phones. You call. They are always going to call back. Never call back joke and customer service is terrible. Wish we would never left AT&T. At least they could answer questions!

I started my contract with Verizon Wireless 15 years ago. The service was great. Dropped calls only in a couple places and I knew it so I wouldn't talk in those places. The price continued to go up throughout the years and occasionally, I would get an honest rep. that would change my plan to fit my usage. I thought of leaving them at times because of the inclining cost but had no immediate plan to. Throughout the final year of my contract, I began to have issues with my phone dropping calls, shutting down and not sending/receiving messages. I tried to hang on to the phone till my contract end, but it was getting worse. My contract was suppose to end in June 2015.

One day my data usage spiked, causing me a 900 dollar bill. After protest Verizon reduced the bill only 25%. On top of that, I have had horrible reception, causing me to lose more than that due to dropped calls during business negotiations. I hate telling long stories, so in short, I would not recommend Verizon to anyone. I'm about to go service shopping.

The Richmond store in Michigan has sales people that horrifically lie. I went in store after receiving coupon for. Free upgrade. I told ** I had to lower my bill and must have free cell & I only text & make calls. My new cell does everything but cook & first two bills were $254!!! ** the mgr is pretty worthless (I found out) it's my fault I trusted ** when he told me he'd take care of me like I was his grandma. I say class A action lawsuit.

I have been with Verizon for 11 years and just got scammed out of 300 dollars. Please everyone stay away!!!! I got a request to early upgrade my line 2 MONTHS before my contract was up using the edge plan. My previous phone was a contract HTC one and was in brand new condition and they sent it back to me with no email notice or phone call with a crack and told me I should have took pictures and I responsible for a 300 dollar fee. Why would I want to risk 300 dollars over a crack when my contract was 2 months away and I could get a new one through insurance for 99? This place is a huge scam I will never use Verizon again and urge everyone to stay away.

Verizon wireless it is charging me with $750.00 for international calls for calls I did not made. They want me to pay for that. When I call customer service they keep transferring me to other people. Nobody is able to help me. I am very upset. They disconnect the service, They are trying for me to stay with another 2 years contract. Shame on them. Going back to my previous carrier.

I have been a Verizon customer for over 13 years and 10 years or so I bought a 3g MiFi on an unlimited data plan and have been able to use it until now. The MiFi broke and Verizon won't fix it and says I have to have 4g which requires a new MiFi and a new contract which will void my unlimited plan. The worst part is they don't even have 4G near my house.

We switched to Verizon from AT&T and I was surprised to see how terrible it's been for the past 4 months. Calls dropping, terrible LTE connection, low signal, and supposedly it's the best network in America? More like worst. AT&T never gave us these problems and I wish I had never switched to this terrible network. Counting the days until my edge devices are paid off.

Called Verizon five times while in the Verizon store wanting to Edge up my phone and was hung up on by everyone including a Supervisor. Each person I spoke with all had a different answer so when I spoke with the Supervisor and explained for the fifth time why I was calling. Was no help either. She then began to tell me that my contract ended in 2014 which I had no idea. Once you sign up with the edge program you no longer on a contract and I ask well how is that when I pay every month high phone bills which I have four other phones on my account. And was not informed only one was not under contract when I am on a family unlimited plan or at least that's what my bill states every month. However I was informed that I have to wait 6 mos. That's what they told me 6 mos ago so I have decided to look for another phone carrier after being with Verizon since 2007.

A tower that all the Verizon customers service comes from had got damaged in a accident where a truck struck the tower. Verizon said they had repaired it, but now I nor any of my neighbors in the area can't service that doesn't go in and out constantly. In my home I can walk one foot and the phone will give a message saying, "leaving service area", when I hold the phone up in the air it will give a message saying "entering service area". If someone sends a text or sends any kind of message I will not get the messages for up to 3 to 5 hours then all the messages that had been sent to me will come in at one time. Also we have lost all services due to them also acting like the above explanation.

One year ago I needed a new cell phone plan and phone. My husband's account was with Verizon, so we just added my phone to his plan. At the time, Verizon was having the "deal" on tablets. The tablet cost $50 and there was a $50 rebate. We inquired about one for each of our four grandchildren and were told by Verizon that we would be required to pay $10 per tablet per month. We bought the four tablets. One year later none of them work. My husband called today to cancel the tablets based on the one year term the salesperson told us. Guess what? We have to pay one more year on the pieces of crap tablets. I was furious and called the store that sold us the tablets. Of course, the salesperson is no longer with the company. Don't buy into this scam like we did. We will complete our contractual obligation on these darn things, but AT&T will be having new customers on May 21, 2016.

Called Verizon on in April 2015 two days before my billing cycle ends. Called in to change my plan bc I was receiving messages that my bill was over on data. I spoke with rep#1 about the plan and the data overage messages. She stated that the overage was not over and that I had 2 GB to use for 2 days remaining in the cycle. She stated that I did not need to change the plan because those were spam messages that I was receiving. I asked her, "Are you sure?" and she said, "If there is a problem just call because I will note the account". I receive the bill and the plan was 8 GB over the amount and a $135 plus tax over data fee. I called again on May 9, 2015 and spoke with a rep#2 who advised he seen the notes from the rep#1 and that he will issue a credit that he know would be approved because his supervisor approves credits.

I'm so sick of Verizon! Unfortunately, where I live, they're the only game in town. They've been charging me for four lines of unlimited data, at $250/mo., ever since they bought out Alltel Wireless, and in the past year have managed to screw both of my kids out of their unlimited plans, now limiting them to 2G/mo., sending data usage warning emails two-thirds of the way through the month until which time they run out with a week still to go in the pay-cycle. Meanwhile one of the other two lines uses less than 0.1G/mo., and I myself, in a heavy usage month, may only use 4.2G/mo. with an average of about 3.2G/month. So essentially I'm being charged $250/mo. for less than 9G/mo. (during months of heavy data usage).

I have been a loyal customer for 12 yrs and as of yesterday and today I am ready to cancel my service! I spoke to a woman in their chat feature who granted me an early upgrade as my phone really needed it and was too full to keep using. She took all my info and said my purchase went through and that once my order was complete I will have my phone tomorrow (which is now today) by 4:30 pm. So I was assured my 2 different reps I would have my phone today and then told by a 3rd I wouldn't as order has not processed fully.

I am very disappointed in Verizon Wireless. My wife and I have been with Verizon Wireless for about 8 years and the way they are doing business now is unacceptable. In October, my wife and I had completed our renewal agreement with Verizon Wireless so we had started shopping around and found that even with our 8 years of history with Verizon Wireless, other companies were offering better deals.

Back in 2011 I had a Verizon cell phone for three days. On the third day I returned the phone and paid them a restocking fee of $35. Also paid the bill for one month, $40. They charged me $110 cause they alleged that I used more minutes in those three days than I should for only three days usage. I told them that regardless if I use my minutes spread over 30 days or 3 it should make no difference. Still they sent me to collections and to this day it shows on my credit report! The cows can fly over the moon before I pay those crooks for their contrived bogus bill.

Attempted to pay the past due amount on my account and Verizon charged the entire amount to my debit card. I immediately called Verizon and was told that they could not reverse the charge. They referred us to our bank, the bank said all they would need is a something on letterhead with Verizon agreeing to reverse the $580 charge. Called Verizon back and was told that they would not send anything. (This was after being transferred multiple times and having to speak with numerous customer service and financial service representatives).

We recently inquired about the More Everything Plan that Verizon has put together and discovered that it's just another rip-off ploy for a large corporation to make money. We are trying put our daughter who's a teacher in this grossly underpaid profession on our existing plan to help her out. She is on the Edge plan with Verizon like myself but has to pay off her plan $168 to get transferred over on our existing plan. WHY? It's an existing Verizon account she wants to go and makes absolutely no sense in double dipping us. Typical of the honest working person being taken advantage of in this country. Shame on Verizon, you will be losing a 17-year customer.

Verizon goes up on my bill every month with taxes and data usage. I'm ready to leave Verizon. We don't pay state tax but we have state tax on our bill. Verizon is really ripping people off!!! I been with them about 20 years and I'm starting to HATE this network.

Long story short: I had a defective phone which they replaced. When I returned the old one it got lost in the mail. That's how I learned that Verizon in not able to track their own mailing labels that they issue. Now they said they had to charge me $499. I asked to return the replacement phone because it was not worth that. More like $150. They said "return the replacement and you will get the credit." I returned the phone and now I'm out a phone and they refuse to give me the credit. So, they're making me pay $499 for a phone that I don't even have.

I found out that I was blatantly lied to by an employee at the store on Orange St. in Redlands CA. When I called Verizon Customer Service, they said they can't help me because the "4G Stores" are not "Corporate Stores." The store manager is always at lunch or gone when you call. Never do business with a Verizon 4G store and always look at reviews on Consumer Affairs, Maps, or Yelp before you sign anything!

My son took his six month old new Samsung phone into a Verizon store because it wasn't holding a charge properly. The store told him to return the phone and ordered the postage-paid packaging for him to send it back when he received a new phone replacement. He returned the phone, and then received a message that we would be charged $299 for the phone because when it arrived at the warehouse, the screen was cracked. We objected since the phone was not damaged when it was mailed back, and we used Verizon's packaging and postage. The store verified that the phone's screen was not damaged when it inspected it in the store. After numerous phone calls, Verizon reduced the fee by $100 but still charged $200 for the damaged phone.

I signed up for Verizon Wireless in Oct. of 2013. I thought I signed up for two years. I purchased a Samsung Galaxy Note 3 Phone, my first mistake. Since that time I have had to have three of the phones replaced. I have my 4th Note 3 now. I wanted to replace my Note 3 with an Apple iPhone 6+. Oh, you'll have to wait until August of 2016. Why? Because we had to replace your Note 3, most recently in August of 2014. Huh? Why did that add an extra two years to my contract? It was your crappy phones that you replaced so why did that extend my contract? We don't know and goodbye and good luck! It's one thing to have a Samsung phone that is a piece of junk, it's another thing to have a provider that doesn't stand behind the products they sell.

We had been a customer of Verizon for over 10 years and decided to switch carriers. We ported over 3 numbers to our new carrier, Republic Wireless, and the moment we did, we were locked out of our Verizon account. This was only a third of the way into our billing cycle and I called to cancel our account. I was told I would get an adjusted bill since we only used a third of the month. I got another bill for the full amount and talked to another rep, who told me to wait again. Then after a call from them about our bill, I talked to 2 more reps and finally was told, no I had to pay the full month even though I used a third.

I went to Puerto Rico. As per the brochures, it states you are going to be using your monthly plan. Data is not the same speed. I left a video uploading thinking it will take a few minutes like in the US, it used all my data. I turn off the phone, turn it back on, bec it will not give the option to cancel the upload. The video started uploading by itself, without my knowledge. I used more than 16GB in less than 10 days. When the most I have used is 4.5GB the month prior. For the last year, I have used less than 2GB. I called, I was informed a manager will call me back as per the VM. As of today I have not receive a call. One rep gave me 10.00 credit, but I am still stuck with a double, almost a triple bill.

I am active duty Air Force and recently got stationed in a place where there is no cell service at my house. At first I thought not a big deal Verizon gave my dad a booster so he could use his service, they had just recently gave my new neighbors a booster, why wouldn't they give me one??? Huh, WRONG! Verizon repeatedly told me that they don't give them away for free... LIES. They said it's not their fault that I moved to an area with poor service. If I don't go to my assignment that is called being AWOL and I could be punished, fined, and imprisoned under the UCMJ, but it's not their fault that I chose to move.

Phone is using data throughout night and day while the data is off. I asked them how can data be used if my data is off. It's using data even while I'm asleep? They told me "Oh it's only using very little data. You shouldn't worry about that little of data being used." I told them it's my data that I pay for and it's being used when I'm not using it. I've done everything they have told me to do on the phone to see what's causing it and I'm still being charged for data usage that I'm not using the data. So I went up to Verizon store and the lady that helped me said she's had five people come in with the same issue that day. Verizon Wireless is trying to pull some crap charging people data that they aren't using. She said it was something to do with the new Verizon app. I'm not dumb I wasn't born yesterday. What they are doing is wrong. This needs to be looked into.

My son called me last week from college and said his iPhone 5 had finally died, it would not hold a charge. When the charger was connected it gave the signal of charging but the phone shut off after 2 minutes of use. This had been going on for a couple of months and we were trying to get to the July upgrade date. I called Verizon Wireless customer service and explained the situation. I was told we qualified for early Edge. The girl went into great detail about the program and the costs and I sent my son to his local Verizon store. I called them before he got there explaining the phone issue and I was told the exact same thing from the Mineral Va store as the 1800 number rep said.

So I went to Wal-Mart after being told I could not upgrade from my flip phone to a smart phone till my time was up and finally found a phone I wanted. My time was up I can upgrade I got permission from the Verizon gods. Ok so the girl tells me at Wal-mart that not to worry the recurring bill would stay the same as long as I bought the phone. "Cool sign me up." Now 19 days later I get my bill and it says my charges are going to be $75.00 more per month. I said that was unacceptable. Take my phone back don't want it. They said "no can do." I guess I only had 15 days even though I didn't get info till day 19. Now I couldn't hear on the flip phone I had for 3 years it was bad. They said the only thing I could do was to upgrade the other line I had. You can't make the first one good but hey give the second line a shot. (stick it).

Service is good. Been looking at other companies that will buy me out. The biggest reason... Verizon is expensive. I call for better plans and I'm told I have the cheapest. My bill is almost $200 a month for two phones.

After years of paying too much for phone service, my husband and I decided to switch to another provider, in late January 2015. We attempted to port (or switch) 3 lines and discontinue the internet service (which was prohibitively expensive) and the home phone device. The new company ran into some problems porting one number over. A few days after we completed the transaction I called Verizon and spoke to a service agent who assured me that she could see that I'd requested the lines be ported and that all services associated with this account would be discontinued. I had to call her because Verizon had discontinued my account on the internet. Her assurance plus the change with my access lead me to believe that all would proceed properly. We received a bill for more than $600 that month and my husband paid it, thinking that it was penalty fees for not being finished on our contract.

After 10 plus years as a customer, always paying my bill and on time, I have left because of poor customer service. I was trying to switch to the pay as you go since my contracts on three phones were up. I got hung up on 4 times and the process got so messed up, I just cancelled everything and went elsewhere. They wanted me back, but all I got from them was the run around about the month in advance that they require you pay in the beginning, and 125$ early cancel fee on the tablet I had for a year. I would expect better treatment for years of loyalty, but don't expect it from Verizon Wireless.

In Jan 2015, after many years with Verizon, changed companies, had my numbers ported to new wireless company, and cancelled my Verizon. I continued to get statements every month with $0 balances. Contacted many times to cancel by phone. Each time, some excuse about computers down, will call me back but no one did. After 1 hour on hold this morning with them once again, while they go back and forth with IT department, they claim there is no way to inactivate my account. Their suggestion: "next time I get a statement, write on it no longer at this address and send back". I do believe this to be a complete and unethical form of runaround. Can't imagine a company this size not knowing how to "cancel an account". This "tactic" is inexcusable.

We have been Verizon Wireless customers for at least 18 years. We had cell phones, home phone and internet through them. In the last 9 months, we have been running through data like crazy even though we don't stream or download large files. We upgraded from 5 gigs to 10, but that still wasn't enough even though we only now used the internet for email and facebook and were turning the router off after every use. We decided to change carriers for our internet and home phone. We were able to cancel our internet right away but had to keep the phone until they released the number. First request was denied because they needed the account number and our pin.

When I first signed up with Verizon I was promised a $150 "switcher bonus" for switching from AT&T. After several months and no bonus I called Verizon, only to be told I wasn't eligible because I did not have a "Smart Phone." That provision was never specified when I signed up and was told I would receive the bonus, only that I was getting this bonus for switching from AT&T. I feel cheated and I'm tempted to tell Verizon to shove their service.

Verizon Wireless is a joke when it comes to customer service and knowing what they are doing. Spent two weeks trying to get a new phone because mine is broken. Finally went in and paid the company $400.00 to get a new phone so I had a working device, just for them to tell me I had to wait an additional 30 days! They never told me prior to this that there was this amount of time for using a debit card prior to the charge. Many calls equaling a total of 6 hours and still no resolution. When they had made the charge I demanded a refund and they refused, saying rudely that they were unable to do so and to contact my bank. For days and days I have been trying to correct this problem. VERIZON IS A COMPANY THAT IS NOT INTERESTED IN HELPING THE CUSTOMERS, ONLY THEMSELVES!!

Today 05/05/2015 I did receive an e-mail from Verizon which stated the bill increase because of the change in the plan. I called customer service and complain about this unauthorized change. They started to say that the previous plan that I had is no longer available, but they can give me a better plan ($10 cheaper) and to commit to 2 yr plan. I did refuse the offer, and they said that nothing else can be done, stay with the new unauthorized change (about $20 increase). I told them that CABLEVISION will take care of that: SWITCH TO CABLEVISION- THE SOLUTION!!! SHAME TO VERIZON, STUPID DECISION ON THEIR SIDE!!! There are better offers...Only switch from this AWFUL COMPANY!!!

I put my phone/internet account on suspension for nine months. They reactivated early and charged me. I had to spend quite a while on phone straightening it out to keep my account on suspension longer and get my credit back or cancel it if they couldn't. We resolved it that it would stay suspended until my new house was ready. I called and made an appointment to install new lines at my new address. They explained it was free of charge to install new Verizon box and one phone jack. Then they ended up charging me $120 for one phone jack and $120 for installation. I called to dispute bill and they said, "Too bad, it's justified."

My 17 yr old son, went to a Best Buy Store put a new $550 phone and new 2yr contract on my account without permission or any account authority to do so. I went around in circles from customer service, fraud Dept and a 3 way conversation with Best Buy. I did get a response after I had contacted their executive team, who eventually told me they really couldn't do much. Best Buy have a 15 day return policy on phones was their best answer. Do not know how this was allowed and then no one will take responsibility each blaming the other. My contract with Verizon is up in about a week but I will still be responsible for charges which with early termination fees will be over $1000. Thank You.

I called to check to see if I could get my bill lowered. Representative was very helpful and found a way to lower my bill. Still going to consider other companies though. Looking for the best deal.

Price is way Too Expensive!!! Verizon is the only service I can get at this time @ my house. But I'll be the first to hit the road as soon as more service open up in my location and it's coming soon... Ohhh how free I'll feel.

Please contact me over this nightmare. Verizon is a scam artist. They refuse to credit me a full refund on a lost phone that I mailed in. They gave me the wrong tracking number and or shipping label for the phone to get to the PO. I have been dealing with them since Jan 2015. Will not give a loyal customer who pays their bills on time in full and even early. Please resolve this issue so my health isn't ruin any further. I have even lost earn wages and this nightmare has even cost me my job. They transfer me all the time to technical support which they know does not handle credits. They tell me I will never get credit unless I am Donald Trump's daughter. Then a $150 credit was put in but was denied. They assured me my phone will not be disconnected while there was a dispute going on. Guess what, it was disconnected and I had to pay a reconnect fee. The whole team needs to be fired.

In January I purchased a cell phone for my son. I was told to send his phone in and I would receive a credit on my bill for the phone. For approximately 3 months I kept receiving texts stating we have not received your device. Please return your device. I called and questioned what happened to device since they sent the label for device with new phone. In the interim, I was told to speak to the warehouse to see if they had received device. When I was transferred I was put on eternal hold, which led to dead silence. I then received a text stating that my device was received.

We canceled our service for phone/tv/internet over 2 years ago. They shut off everything except our internet for some reason. Sent us bills, we called, finally stopped. Thought it was straightened out. Sent it to collections. Hours on the phone to fix the problem. Always thinking I had it resolved. 4 times to collections for the same problem.

I've been a customer for over 10 years. I recently needed to travel abroad. I switched cellular data off and only used texting when connected to wifi. I came back to a $300 extra roaming charge for texting. I did not realize this would be considered roaming since connected to wifi. I explained this to the rep and would think that my long time standing as a good customer for mobile as well as cable and Internet would be enough to get this excused. No such luck. Apparently Verizon doesn't care about their customers. I will be leaving and never looking back.

My family opened an account with Verizon Wireless in January 2015. I was supposed to receive a $600.00 credit for porting 4 phones from US Cellular, I was told this by the Verizon representative. I was also told the credit would be issued immediately. I didn't receive the credit in February and contacted Verizon and was told it takes 2-3 billing cycles. I called again in March and the young lady had me on hold for 10 minutes and told me my credit was in process.

I received a text stating I was late for my payment. How? I just paid my past due and current bill in april! This is the 5th of may... so I called the support and she couldn't tell me anything but I missed Feb. Yes, I know I missed one month the whole 21 months I had the phone. So I explained March was Feb payment and April I paid twice so I'm all caught up! Well even though on my phone I can see all my payments they still told me I was wrong and threw all these dates at me really fast and I said I can owe 105 but not 211!?

For the last month, I've put up with several ridiculously bad customer service reps over at Verizon. The first one didn't seem to care that I was considering changing providers due to their policies, the second insulted me, and the third one kicked me out of the store for raising my voice to her (no foul or inappropriate language was used). As a point of reference, I was late on paying my bill in February, and because of this, I was told that I could not get onto an Edge plan for 6 months -- even though I've been a customer of theirs for over 10 years. My monthly payments would be less on the plan AND I already have a device on the Edge plan.

I am amazed at the level of incompetence and misinformation discriminated by Verizon wireless customer service. After being provided an astounding amount of misinformation I called back and asked for a manager. Then was disconnected after being put on hold. After that I called back and then another rep told me that the managers did not speak to the public. Every time you call Verizon wireless, you will be told a different story.

I ordered phones and service with them over the phone and changed my mind because they are OVERPRICED. I tried to return the phones to the store like they said I could, but no one could take them back. Called Verizon 5 times trying to get a shipping label, they kept telling me to take them to the store. FINALLY the store agreed to try to take them back but wanted to charge me a restocking fee of $35 for each line! NO!!! Then they said "we can print you a label then you can send them through FedEx to get your return." Now I am waiting to see if I get my money back. No one knows what they are doing and no one can seem to get their story straight. I have never dealt with such poor service. I will never use Verizon and will never recommend them to anyone.

I switch from Verizon to T-Mobile. After I made the switched I contacted Verizon to inform them that I was leaving their service and that I needed to make payments on my phone until I received the Visa card from T-Mobile, (purchased through Verizon)... I was told through Verizon' payment department that I could make payments, but contact them on 5-14-2015. Balance on my account was (561.00). Three weeks after I make contact with Verizon, they debited my account for the entire balance that was due! (561.00). I checked my account and noticed what had transpired, I was in a state of shock! The balance at the time was 93.00 dollars! I contacted Verizon and they told me there was nothing they could and would not reverse the charge! My bank said there wasn't much they could about it!

Sorry there is nothing less than one star! I have had their cell service for years, Yes, thinking they were number one. Recently we decided to drop our land-line services in favor of cell phone only for both home and office. Since then nothing but headaches ... dropped calls, missed words, and more. After numerous complaints and hurdles to jump through, they realized after testing that on a good day, we were at the very edge of their signal footprint. Seasonal changes made it worse. They were good at the time trying to provide hardware as a fix, but didn't solve the issue.

Previously had a usb modem and 20gb plan with a prepaid provider. Over two year period Only used more than the 20 3-4 times and no more than 28. Verizon bought this providers accounts and the horrors began. Within 30 days I was being billed for around 28-40 gb. per month, with no changes in habits. I had long ago learned that ANYTHING multimedia was out of the question... and that facebook games were some of the worst data hogs on the internet. The items were controlled using a blocking service OpenDNS which worked well, to include blocking some advertising. Then through frustration and the desire for better service I agreed to their LTE at home product which they promptly installed a 4G residential gateway and provided a router...

Called Verizon to order bundled services. Everything was going great until she was a having a problem and turned me over to CUSTOMER SUPPORT. The whole process quickly ground to a halt when customer support person couldn't speak ENGLISH nor could they understand English and even when you spelled it for them they couldn't get it right to save them. When I asked for someone who spoke and understood English they refused. CUSTOMER SERVICE IS A COMPLETE JOKE. Never able to get an order # from Verizon. The TV portion is DirecTV and they got the order. Verizon through the phone and by chat says they have no record of my request for service. DirecTV says they will be here Wed.

I just got my new iPhone 6 and still learning to use it. 3 days after I got the iPhone, I was overseas. I made several calls via Viber and WeChat but was charged by Verizon as roaming calls. I don't understand why since I dialed the calls within the Viber and WeChat apps and I had wifi connections. I got on the internet on the iPhone 6. I just find out from Verizon that my iPhone 6 was set up for Roaming - Voice as standard. If my iPhone 6 had Cellular set to Roaming Voice Only, will Roaming take precedence over internet calling such as with Viber or WeChat?

As an enticement to receive a particular kind of phone, I was offered a rebate card, which was not honored because it passed its expiration date. In the state of California, expiration dates are illegal. Nevertheless, when I called Verizon I was repeatedly denied the more than $100 that was owed to me. Verizon makes millions by making promises that it does not honor. This is another case of a big company cheating the "little guy." The government should take more responsibility to prevent this kind of thievery.

Long story short I bought a new note 4. Three weeks after purchasing it for full price the charging port no longer works so they are sending me a refurbished phone and will not give me a new one because I'm one week past the 14 days. So now I am paying full price for a old refurbished phone and they will not help me and were very rude about it and refused to give me any discount or any help basically.

I was a Verizon wireless customer for 10 years. Over the years I have had to contact them numerous times for incorrect charges but at least they always dealt with it before. However the last 3 years have been a nightmare! My mother died over 3 years ago so, after a couple of months, I called to have her phone disconnected. They assured it would be done and I had no reason to believe otherwise.

I have had Verizon for less than a year. I have had multiple problems with the phone the service and no help from local Verizon stores. Phone doesn't work properly. They say nothing they can do about it. Service is not good. Their store personnel could care less and the consequence is I am going to refuse to honor contract anymore and dispute any action taken against my credit.

My wife needed a new phone, we went to Verizon store in Las Vegas on W. Craig Road. We showed the salesman the model she wanted which was just a plain phone, we don't need a smartphone. He got the phone and talked me into a new one also since mine was at least 9 years old. He put the info in his iPad they all use. When we asked if they were free phones he said there was no charge. Then he opened up some new sim-chips and proceeded to put them in the phones, but there already was chips in the phones so he removed them and put in the new ones. He never said anything about the charge for the phones would be 199.99 each plus 43.24 for chips, but said we could return the phones in 14 days.

I pay over $400 a month and sometimes up to $600 a month for 4 phones and two internet jetpacks. We are always over on our data although Verizon can't seem to tell us why and when I check our data usage on their website it doesn't add up to what they say it is. My biggest complaint is that we can't use our phones in the house or in our backyard. Our internet only works in certain rooms of the house and on sunny days. Then it's slow at best. Yet, I pay as much as someone who gets great service and can talk on their phone at home and use their internet. On the weekends, only one of us can get on the internet at a time or it shuts down. When I complain to Verizon, they want me to pay extra for a booster to help their signal reach my stuff! Isn't that their job?! As soon as our contracts are up, we are looking for a new provider. We just have to find someone that provides us country folk.

In late January I changed my minutes to unlimited online through the website, right after making the change I saw a pop-up message that stated I should call Verizon to make sure that my overage charges would be backdated. I called immediately. I was told the overage and backdate charge all together of $90.00 would be covered. When I received the bill, the extra 90.00 were being charged. I then called again to get this clarified and taken care of, again I was told I would be covered for the 90.00. When I looked at the revised bill it only covered 60.00 and I was being charged a late fee of 5.00. I called again, and this time was told that the extra 20+ were not going to be covered, because I should have been charged in the first place.

I reviewed my phone bill looking for reasons as to why the amount has increased yet again. I was considering leaving verizon to get a plan that costs a little less. In reviewing my accounts I noticed that my mother's line (basic phone) and my daughter's line (basic phone) were being charged 10.00 a month for 75 mb of data usage. I NEVER knew that this was the case and bought them both basic phones. When I bought the phones I was told they were basic phones by verizon. Now I am being told they are smart phones. Furthermore I have the same exact phone for my daughter as my mom had (lg env) and my aunt now has and it is NOT being charged as a smart phone. I was never notified of this.

We ordered three devices initially, two iPhone 6 Pluses and one Samsung and were told that the iPhones would be delayed, which was understandable and we were fine with and that all three phones would be on the same account, which was great. So, we eventually got the devices and activated them and started using them. Then a month later, we got two bills! One for one iPhone, and one for the other two phones. Naturally, I was confused, so I called Verizon, that told me that it was a mistake on their end and they would do an assumption of liability for the one phone to be put on the other account, and that the first bill would be credited off in full. So that was great! Or so I thought.

My daughter had an Edge agreement phone. It stopped working a month after she got it. She returned it to store and they gave her another one. When we edged up again in December, she returned the phone. They sent it back stating the serial number on phone did not match with what was in records. The Verizon store had never registered the new phone. She went to the store after trying to get this settled on the phone. The manager, **, took the phone and stated she would take care of the problem by mailing the phone back and crediting the account. This was in January. It is now April 27th and I am still getting charged for a phone that Verizon has. I talked to ** who admitted mailing the phone back but she could not find a tracking number to prove she had mailed it back. In the meantime I have a $324.96 charge for a phone I do not have.

When I signed up for internet service I used the 10gig plan. From the beginning there were problems. The 4G light on the modem would turn yellow in conjunction with the loss of my internet connection. I turned the device off and when turned on, would establish a connection. This only worked the first few times. I contacted tech support and they advised me to unplug the power inserter as well as the modem for a few minutes in order for the system to reboot. For the next 6 months, at least 4 times a week, I was going through this ritual.

We switched to the Edge program. Customer service said it would save me money, that was a lie. I called to tell them my bill went up by $200.00. No help. I turn off data, I'm still being charged overages. Turned in old device, they never got it. Amount I owe is over $799.00. As of 4/26/15 they are still trying to fix the problem.

Last April I agreed to have my cell phone bill paid by direct debit. Under the terms of the agreement my data was to be doubled, from 500mb per month to 1gb per month. I have never received the additional data. I have called customer service 4 times, each time waiting at least 45 minutes before a human was available. Each time I was assured that the data would be added the following month. Each time it was not. I have twice written to customer service, both times I received no reply. It has now been one year of trying to resolve this problem, that's 6gb of lost data they owe me. I'd complain about their customer service but there isn't any.

I stood outside the store for 1/2 hour before it opened with employees knowing I was there. I was to inquire about a phone and a plan. When they opened I was the only customer looking in the store at the Destiny store in Syracuse. There were 6 workers there, all on their phones texting. None looked up to make eye contact. None asked if I needed help. Maybe I don't want one of those stupid phones after all.

My prepaid phone account has been hijacked twice in the last week. In the process of trying to straighten this out the number has been changed 5 times. I called this morning to try and straighten out all of the mess this has caused and was told my number could not be changed back for 30 days because the maximum number of changes in 30 days is 5.

Bought iPhone 6 gold October 2, 2014 in Malta, NY. ** never put through coupon for iPhone 4 trade in. Mailed in so in November new mailer sent which we immediately sent with perfectly good IPhone 4 in Otter case ** had looked at October 2. VZ lost trail, now found it & still trying to send $ promised $200 rebate! Hours spent on phone each month, very nice reps but no action.

My husband and I were relocating to an area which was out of reach for our current wireless carrier. Our choices were at&t or Verizon, much to my disappointment. I flipped a coin and chose Verizon. OMG, they are as bad as they were years ago when we canceled with them. Time has not improved their customer service. I ordered a phone online and requested my number be transferred from Virgin Mobile, an option they offer, to my new phone.

I came to Mall 205 Verizon in Portland OR, just to look what was new and an agent talked to me, told me of a good offer of different new phones for me and my wife. We liked the phones and he told us that our bill wasn't going to change, and that is the main reason why we got the phones, and just to mention that our older ones were working just fine. The agent signed us in for a plan where I was supposed to pay the same as before but it is more expensive.

The Fraud department told me I need a police report stating my identity was used fraudulently. As soon as I called them to inform them I just emailed the report they said the investigation is closed because they can't find the initial contract or record of who opened and paid for the account. So I have to pay the balance. They claim there were payments made but can't tell me the name on the check or credit card used. They won't even tell me where the account was opened.

I have never been more disappointed with dealing with a multibillion dollar company that I am with Verizon. Their product is great there or service is great as far as and cell coverage but when you call in and deal with any department - they absolutely are pathetic. I don't know how many times I have called in and of course I've been transferred to another department only to be hung up on in their own way apparently or sent back into the queue I started from originally. They clearly have 0 idea in reference to customer service. They have no how to take care of their customers once they have those customers. Pathetic pathetic pathetic Verizon Wireless and your employees staff outside of the technology that you offer - you suck at every level regarding your department's dealing with customers.

I had been a Verizon Wireless customer for many years. When I realized they were over charging for a non-text/non-data plan (voice only), I switched to another carrier and got voice/text data for far less than Verizon's bare bones plan. But I hadn't read the fine print. Even though they stopped service 3 days after a new billing cycle started, they insisted I pay for the whole month. I tried reasoning with them, but big corporation vs little guy doesn't end well for little guy. They even turned the account over to CBE Group, an aggressive collection agency while we were still negotiating through the attorney general of Illinois. NEVER EVER USE VERIZON WIRELESS! They are overpriced and devious in their business practices. ** is a great alternative.

They put a number on my account that I didn't authorize. All my calls have been transferred to that number every time I got anything on my phone. The way I found out the number was there is I could only get two bars on my phone signal. They told me that the reason was because the other number is on my account. I've tried in every way all I got from Verizon is the great big run around. Sent from one department to another each one telling me that I needed to be in another department. So I would call that department and get the same thing. I can't even get the number that is not to be put on there took off. I'm a disabled vet live on fixed income. The information that the hacker got because of this so far they have taken over 1,100 dollars out of my debit account. I can't get Verizon to do anything about it. If you are having problems you better check and see if this has been done to you. I don't know what to do.

BEWARE VERIZON ANDROID USERS UPGRADING DEVICES: You can no longer expect your apps to show up on your new phone after syncing from your old phone using Verizon Cloud or Google Cloud. **New Policy** BUT TECH SUPPORT IS STILL TELLING CUSTOMERS THE EXACT OPPOSITE: "All your Playstore apps and settings (username, PW, etc.) will copy over to your new phone along with your contacts, calendar, messages, photos easy peasy". YOU WILL NEED TO REPURCHASE APPS if you have forgotten the username/password of app and it cost you $$ to get it. NEW POLICY: Android customers must now download all apps again one-by-one from the PlayStore and go through the same setup as when the app was originally acquired. iPhone users are not affected, only Android phones from Verizon.

I placed an order online on 4/16 for a new iPhone 6 Plus. A VZW chat rep was helping me through the order. I thought I was in the 7 day window of my contract renewal date and was selecting Edge. Unfortunately, at the end of the order, after I pressed submit, the chat rep told me I was 1 day early on my edge (renewal wasn't available until 24th and this was 8 days). He stated I would have to send in my Samsung Galaxy that I planned on giving my dad. I asked him to cancel the order. He advised he couldn't and that I could call the center. I immediately called the center (within 2 minutes) talked to a rep and was told it was cancelled.

First let me say I switched from AT&T a year ago to Verizon - wasn't happy with them for a number of reasons.. 3 or 4 months after signing on with Verizon a salesman informed me they were giving notebooks away at Verizon for free, encouraged me to get one - they wouldn't last long. It was a great deal.. I left, thought about it, went back to store to check on the notebooks. They gave me one never explaining I would pay a monthly fee of 10.00, didn't tell me that I was paying 10.00 a month insurance.. nor did they tell me that if phone had to be reconnected that would be 20.00 charge for it as well as the tablet additional 20.00 reconnect fee.. I tried to use the tablet couldn't get it to connect to internet. I called Verizon to say that I wouldn't be using the tablet they could disconnect it.. They said I was under contract paying 10.00 a month.. I was upset - no one ever informed me of this that was a charge, only that it was free.

I bought a iPhone 6 for my wife in dec of 2014. Also I bought the insurance plan for 2 years coverage that they were selling (from protect cell for 200$). Today I was paying the Verizon bill and noticed a 11$ charge for Asurion. I called Verizon and they said it was also insurance for my wife's phone and they told me it had to be added on where I bought the phone (Verizon store in Tilton, Illinois). I went to that store and they told me that someone must have clicked on something accidentally. Therefore, whoever owns that store, owes me 33$ for 3 months of needless insurance by "accidentally" clicking the wrong button!!

No paper bills in years. Can't log in to customer service after receiving a bill, paid on 4/9, now have another bill due 4/29. A budgeting household means Verizon gets no additional stipend this month. Completely frustrated with new text messaging set up. Can no longer follow a conversation. Feeling DONE with Verizon. They just want money and aren't so interested in customer service. Looking for a new carrier.

I have been with them for over 15 years..I was grandfathered in with unlimited, they told me my bill would go down over 100 dollars if I changed to a 10 gb plan. It was hard but that 100 looked good, I said yes..Now for over 5 month my bill has been wrong..and they say that plan was a promotion and they can no longer offer it..Well so what you gave it to me??? Then I said give me my grandfather plan back then and they said they cannot since I left it??? Really??? So they lied to get me off unlimited..I didn't get new phones and my 2 of phones are not in contract, I pay $300 for 3 smart phones now. What a rip off..

I canceled my account with Verizon Wireless on 2/18/15. I was charged till 3/17/15 even though the account was closed on the 18 of Feb. They told me this was their policy and I had to pay. Why not prorate the amount? They steal from their customers and get away with it. NO CUSTOMER SERVICE!!!!!!!

Another case of one quote to get you to sign up turns into a 300 hundred dollar first bill. Only consolation CS was able to offer was the first bill will always be higher. Is that how you justify ripping people off? Canceled and tried to return phone a G Pad they talked me into getting FREE with phone, and then charged me outrageous restocking fees! For a free G Pad that you talked me into? And now I have to pay you to take it back? What a joke. I am a VERY happy T-Mobile customer. My bill has never been anymore than they quoted me when signing up. Thieves.

Completely Dissatisfied Customer!! I upgraded my service and device a month and a half ago and thought I had everything covered. After purchasing the "protection plan" when I upgraded, I was told today that I have the wrong plan and that I have no option but to pay $420 for a USED phone (how awfully convenient for Verizon)! I am on a business trip in Idaho from Seattle and my phone's screen quit working -- I need access to email, phone calls, etc. And as I'm nowhere near my home area, I needed a solution pronto. I was given the runaround and treated incredibly poorly by not one, but two different Verizon stores. As someone who works in customer service, this was extremely disappointing and frustrating.

I have 2 Verizon Cell phones on very expensive and comprehensive monthly plans. I get texts and calls all the time at all hours of the day and night, from numbers that are selling me things from around the US and even some from outside. I have had my phone ID stolen outside the US and Verizon refused to give me any credits when I reported this in Panama in February. Verizon will not do anything to block these calls and texts, and then they bill me for them, even though I have included my Verizon Cell phone number every year on the annual US DO NOT CALL REGISTRY. Verizon needs to block these spam calls and abide by the Do Not Call list!

I inquired about the cost of adding texting to my Verizon account and the rep told me that as a loyal customer of 15 years she would give me that free. I asked her what the catch was and she said there was none. I repeated the question and asked if this would change my commitment to Verizon again she said no. Two months later. I found out Verizon extended my contract for a year. I spoke to ** at Verizon about reviewing the conservation that was recorded and she said that it was for training purposes only.

There was a promotion running when new iPhone 6's came out. If your phone was in good condition, receive up to $200 for your phone. My phone was in excellent condition and I wanted a new phone so I followed all the questions online about the condition of my phone. It then brought me back to a screen to purchase the phone which I did. When I finally received my phone there was nothing to send my phone back with, so I called customer service. Now mind you I purchased my phone online about 1 or 2 days before the promotion ended. I didn't get the phone until a month later because it was back ordered. So I have been going back and forth with customer service and trade in department, where I was really told to wait for an email with the submission ID #. So I wait weeks, nothing. I call, they said they are behind because of the holidays. So I wait another 2 weeks, call again, only to find that I was waiting for no reason.

Lost connectivity, was put on hold for tech support for 4 hours with no resolution.

I sent all of this to the BBB and they closed my case, calling myself and wife dishonest then ultimately tarnishing my credit score when I closed the account:

We returned phone in time required and they did not log in properly on Verizon's end. I was charged a fee of $299 due to Verizon warehouse not logging in device. Problem has been since January. It's now end of April. Spoke to many Verizon reps who all assured me problem was resolved. Now my account is past due and I have spent almost 5 hours of my time speaking to many Verizon reps and still not resolved. I do not get why they can't credit my account? I am leaving Verizon!!!!! Hello here I come Sprint or T-Mobile.

At the end of September, 2014, I upgraded my husband to an iPhone 6 through the Verizon Edge Plan and was eligible for $200 trade in for his old iPhone which I filled out all of the correct paperwork. (I still have copy of my submission ID #**) and they sent me an envelope with instructions on how to trade the phone in to them. I was worried when it said to turn off "find your iPhone" and when I took it to the post office and asked for a tracking number, she said they couldn't give me one! I should have just kept it!!! I have been waiting 7 months for my $200 when it was suppose to take only 2 weeks and I can't believe how many other customers that have also had problems with this promotion. I 1st tried the phone route and talked with a ** on the phone who promised me that I would get my $200.

I have been a customer of Verizon for over 10 years. Last year I upgraded to the Edge plan (Samsung S5). In March I got the option to buy out my contract. I paid the amount and after my bill cycle closed, I upgraded to the iPhone. When I was there I was told that I can sell back my phone or I can keep it. I decided to keep it because they were only offering me $110 whereas Gazelle was offering more. I bought accessories and billed them to my account. A few days later, I decided to return to the store and asked about exchanging to iPhone 6+. They told me there was no difference, that iPhones battery life isn't good and so the clerk told me to purchase Mophie case. So I exchanged 2 of the accessories and for 2 Mophie cases (also billed to my account).

I signed a two year contract with Verizon wireless for my son. My bills were 130.00 to any where up to 185.00 a month. Paid on time regardless loyally every month. I added my at the time my 14 yr old son to be able to make data changes only to the account because I never could understand that stuff. One month before the 2 years was up I received a brand new cell phone from Verizon in the mail.

A little over 2 years ago, I decided to go with Verizon's bundle service. For some reason they couldn't provide me cable, so they brought in a contracted satellite company. At the same time, I received my router for the internet. Unfortunately, the satellite could not make a connection because of the direction of my building - there was a block. So, ON THAT DAY, I cancelled the bundle. It was during Christmas time, so I didn't return the router in its box immediately, but it was returned AND NOTED. I received bill after bill for $42.79 for the router THAT WAS RETURNED.

My phone fell off my bed and the screen now no longer works. With only three months left to go on my contract I called Verizon to order a new phone I found on their website. I should insert here that both my wife and I have been Verizon Wireless customers for 12 years and subscribe to FIOS. I was told that I was not eligible for an upgrade but they would grant me one given my loyalty and short time remaining on my contract. However, there is always that "however", the $0.99 price online would be $99.99. I have to order it online to get the $0.99 price. Only, I can't order it online because I'm not eligible and the dispensation they would provide over the phone does not apply online. So take it or leave it. Loyalty, smoyalty. All they care about is their almighty dollar.

I signed up for a 14 day trial on a two year plan with a LG G3 with Verizon on 2/13/15. After six days I wasn't satisfied with the service and I switched to another carrier on 2/19/15, returning the phone. A couple weeks later I started getting bills from Verizon for 491$. I called and was given the run around, put on hold and they couldn't "figure it out". Meanwhile they called me 20+ times trying to collect this fraudulent charge. I went to Best Buy on 5/10/15 and had one of their sales people verify that I returned the phone. He made a call to Verizon and then a few minutes later he told me that they would contact me.

I have had my cell with Verizon for 14+ years. Today I called because my contract ends in August but my phone is not working well. After a few minutes the tech chat response was, 'add a line to your bill and you can get a discounted phone.' WHAT? Why would I pay for a line I don't need in order to have a working phone? He then transferred me to customer service who told me the same thing and as I was typing my response she disconnected the chat. When I called to get a copy of it, I was told to have a subpoena to get the chat??? More importantly, no one suggested I use the warranty I have been paying for to get a phone until my contract was up for renewal... Seems the most customer service oriented way to handle that.

I needed to upgrade my service and phone for work and personal reasons 7 weeks early. I have been with Verizon for 26 years which the CS person verified and spent $30,000 over those years. I have never paid late. I thought that because of my loyalty they would help me but they would not. I am waiting until my contract expires the beginning of June and I will switch services. I feel that they don't appreciate loyal customers

Well I the screen of my phone recently shattered and that was absolutely my fault. I had to get a different number in order to get a new phone, so I got a new iPhone. I brought it back two days later because no one can hear me on the phone and the gal apparently having a bad day said she didn't believe me and I had to pay to try another phone. The customer service was horrible. She told me if I got a new phone, my contract would be up in a couple months on the other number and it was actually a year later - she misinformed me. It was a business account so I didn't know when my contract was up. I think that they screwed me a few times.

I came out of contract with Verizon (had been a long time customer). So I went in to purchase a new phone with them. Took my phone home and set it up to my wireless and Bluetooth. Everything seemed fine. Couple days in, I start having issues with both the wireless and my Bluetooth. I tinker with my settings and think that it is now working. Few days later, I have another issue with the wireless and Bluetooth connections. This cycle continues and then I get a text from Verizon that I am about to or have already exceeded my data plan. I call Verizon to figure this out and they ignore the fact that my phone is glitching and try to sell me more data.

I had very bad experience with Verizon as soon as I switched my mobile provider. Their website doesn't have any logic and customer service has no idea how to fix it. 1) They sent me my final bill (paperless) but you can't log in to pay because your account is no longer valid. After spending hours on the phone I got a "special" link where you can pay your bill in such situation. 2) I installed Verizon FiOS. I received the first bill but again, I can't pay it online. They verify the information by your VERIZON phone number. Or you're stuck with customer service again. Doesn't matter that you have account number.

I switched from Sprint to Verizon in November 2014. I told I would receive a $150.00 credit for each line I switched over - I switched 4 lines. I never received the $600.00 credit. I have spoken to the customer service four different times and was told each time it would be taken care of - nothing has been done. So my opinion of Verizon is not very good, their customer service department is the worst I have ever spoken with. The phone service has been great but Customer service is the worst.

I turned in my old phone for a new one on the Verizon research program. I returned my old phone within the 14 day window. Verizon is saying that I didn't that they show I turned it in after 17 days, the post office clearly made a mistake. Now Verizon says I owe them the balance for the phone, and they won't even return the phone to me even after I pay the balance. I need the phone to sell because I cannot afford the balance of the phone. I have a very tight budget I live on. I have been a customer of theirs since 2011 but I now am going to switch carriers. I am taking my and my wife's business elsewhere. Beware of Verizon, there are many other stories out there like mine. I don't understand how you can pay for something and have the company you buy it from just keep the product.

I am a FiOS and Verizon Wireless customer. I recently requested and received a new internet router by mail from Verizon to replace my original that was 14 years old. The new router failed to work. I contacted the local Verizon store and they told me they would submit a repair ticket and someone would call to verify appointment time. On a Sunday afternoon, I received a voice mail from Verizon asking how I liked my new router, never mentioning my problem. They left a number to call back if I had more questions. I called the number and after spending five minutes punching menu options, I was put on hold for 1 hr. 30 minutes, finally hanging up in disgust. Verizon customer service is a disgrace to capitalism. Were they not the only game in town in my area, I would cancel all service with them. If you have a choice, I highly recommend you go with AT&T, Sprint, or T-Mobile. No one could be worse than Verizon!

We bought 2 new droids and paid full price upfront with the promise that after 1 year they could be exchanged for a new phone after 12 months. We took the phones in after the 12 months and was told that that program has been changed. I asked to talk to store manager and was transferred to customer support and she (**) said there is nothing she could do and her supervisor would call me back in 45 minutes. Still have not received a call back. They were more than happy to take over $1200 of our money at the time but all they want to do now is give me $100 trade in and sign me up to a new contract. The store is in Saginaw, MI.

Interesting affair. I purchased a couple of phones last year. They advertise a great price but part of that is a $50 rebate. After going through a pile of paperwork to apply, they sent me 2 fifty dollar cards, one for each phone. I received them and put them away thinking I would use them as Christmas gifts. I sent them off and both people I sent them to sent them back saying they were no good. I purchased replacement cards and sent them out but how embarrassing is that? I called today to see what happened. Seems they expire after 6 months and both cards expired at the end of December. I asked for new cards. Nope. They won't do that.

So to start.. Phone # disconnected and Sim card turned off and account closed yesterday. When I called to find out what the heck is going on.. after 7 different people, 3 disconnections and one hanging up on me because I couldn't understand his accent, they finally tell me credit card fraud! What does that mean I ask. They can't tell me! So more phone calls, turns out when I called last week because they took 2 payments out of my account even though I still had a credit mind you.. the agent promised to take care of it but instead sent to fraud dept with wrong paperwork! So this phone now kaput, account closed!

Internet was ok at first but after a few months this came to be a nightmare. I didn't have connection at all, if I turned off the modem it would work for like five minutes and then didn't work again. The worst part was the customer service. Every time I called for help they were not able to do absolutely anything. They made me waste my time asking stupid questions and never helped. I will try other companies. Never will come back to Verizon, a company that only wastes your time and money. There's no words to describe the badness of this service. I even upgraded to a higher speed internet and didn't work at all. Even a turtle is faster than this. It always says this page can't be displayed.

My phone had some hotspot issues. Took it to the Verizon store, got it inspected and was advised to do a warranty exchange. Got a refurbished handset in mail, returned the defective. Three weeks later my account is charged $300. They are claiming my phone had water damage. After mutable calls turns out they found some corrosion in charging port. My requests to provide picture proof were ignored. By the way the new handset has the same issue, the hotspot speed is 1.5 mb when connecting via bluetooth. So no issue was solved and I owe $300.

Verizon sent me an expired rebate card that expired 15 days before I received it. Besides the embarrassment of getting declined at the merchant Verizon refused to make good on the unused rebate card. I have been a customer for over 10 years with 5 phones on their plan and that is the way I was treated. This company is a disgrace. They could care less about their customers. I would never, ever use Verizon for anything. Had other bad experiences as well but I would be here for hours. Beware!

I'm so happy I'm going to cancel my Verizon internet service in a couple of days. After calling 100 times during last year and sending 2 technicians, replacing 3 new modems, still have problem with my internet connection. It disconnects at least 6-10 times a day, and I have to reboot the modem go to 192.168.1.1 and use online tools to re-setup my internet connections. The good thing is I became an expert, but the down point is I will never and ever get any services from Verizon and even don't recommend this company to my enemies.

Paying my bill is a pain, when you are asked to pay you aren't told your total for the purchase and you can only pay in whole $ it has to be more than $5… so how do I pay my remaining balance $1.05. Everything is good except the automated payment service.

In January bought a new iPhone 5c and that when my bill went over the data which they wanted 400 for it. There should be a law of maximum. That they can charge.

I've been a customer for 3 years, shop at the same Verizon store, paid my bill every month on time, and love what Verizon offers, great cell service and until the other day was very happy with their customer service. My girl friend at the time went in the store and they were used to seeing her with me but she has no account with me, but yet the lady shared my personal info with her. This was in Boiling Springs SC. I'm seriously thinking of changing my carrier due to this. They had no reason to share my personal info with her. I will not shop at that store ever again. I think that young lady should not give personal info out. She gave out my info without concern. I'm going to tell all my friends and family that shop there as well. I really love Verizon and hope I'm able to get past this.

I called because I wanted to switch from a prepaid plan to a smartphone plan. I had a few days remaining on my basic phones monthly plan (fully paid for). I asked if anything could be done so I could start using my smartphone today instead of waiting a few days for my basic phone's plan to expire. I explained to the customer care agent that if they couldn't do anything, I would not be activating my smartphone today (4/8/15) and would just activated it when the basic plan expired on (4/17/15). I was told that I could receive a credit to my account for the unused days ($15). I said, “Great. In that case, lets go ahead and activate the new phone.”

I went to the Verizon store and was given a quote that I would be paying $148 monthly for two phone lines, I purchased the phones, almost 2 weeks pass and I view my first bill online!! I was outraged! It said that my bill would be $278, wow that's a long stretch from the $148 the sales Representative told me! And when I called and asked “what were all the extra charges?” they then named off maybe 5 charges I wasn't told of. Period. Very misleading company with outrageous pricing!

Not only do you pay an insane amount for the service but the service is terrible. I have the Verizon hot spot that rarely ever gets service in the middle of town. And our cell phones miss calls and have always had a feedback on them. Essentially if you're talking on it you hear yourself coming back through the speakers delayed. Super annoying. If you use 75% of your data they slow you down so much you can't use it even on the phone even if it rolls over the next day. Essentially they steal the last 25% of your data too. I had better and cheaper service with cricket a no name company based in India.

I was an identity theft victim by Verizon Wireless. After a long process of negotiating that it wasn't me who opened an account with two phone numbers, Verizon finally realized based on my proof that it wasn't me. However, when trying to get a police report, the detective told me that Verizon needs to give me one more piece of information before a police report can be given. Verizon never wanted to give me the expected piece of information in spite of the detective saying "mandatory by law" in spite of the number of times they heard me tell them. This case is only partially solved because Verizon only solved the civil aspect of the problem, not the criminal. The detective said they gave the piece of information to other people with my issue with no problem, but refuse to give it to me. Why is Mackey discrimination happening to me?