Verizon Wireless Reviews

I decided to call another number to see what it was about. This time I got someone in the Philippines and I asked for a number in the USA. She said she'd transfer me and she did but the American voice at the other end put me on hold and never came back. I seem to spend a LOT of time on hold when calling Verizon. I pay my bill on time and the very least I expect is good service and a person I can understand when I need to talk to someone. It would also be nice if Verizon could keep track of the equipment their customers have and send new routers when appropriate. Please don't tell me this can't be done - they have no trouble keeping track of everything that benefits them. Another point - if I'm going to be on hold please play something besides the static that is supposed to be music. Does Verizon ever listen to what they subject their customers to?

Verizon should support Americans! Give these customer support jobs to people in the USA. Americans need jobs and customers need to speak to people they can actually understand. I do NOT want to support India, the Philippines, or any other country besides the United States (I hope the American who put me on hold is not an example of the support I'm rooting for)! Bottom line, if you have another provider available give them a try. Verizon will sell you service immediately and make all kinds of promises about service. The last time you'll ever receive any personal attention is when you sign on the dotted line. I am so totally disgusted with this company.

I also made sure they knew at this point the only service covered in my area was US Cellular and that I have tried Straight Talk, AT&T, T-Mobile, many many others, and none have covered me, and that I was looking for a new carrier. Again she assured me I was covered at a low billing plan and nice new phones (what glitters is not always golden, I have come to find through this service provider).

So I signed my soul to the devil at this point ~ 3 new phones, a nice huge bill of close to $200 a month, and no service whatsoever ;). So I call them up to find out why I receive no calls. My father had tried many times to get a recording ~ "This is Verizon. The person who you are trying to call does not have service" ~ same with my dr's (heart dr's). They tried to push off a more costly device to be able to get service, instead of answering why they had lied about the service. Come to find out I am 48 miles to the nearest tower and they want 350 per line to stop contract. That, I was assured, worked. Not to mention I had gotten my first bill, $219, before I even had a phone, was told because they charge a month in advance, yet the bill said for the month prior (before I had even gotten the contract) but assured me it will go towards my last month billed, and I am paying a month in advance.

Well when 18 months went by and they had collected 2800 for 18 months of no service, I finally went through the channels to get a waiver to stop contract, which by the way they kept my money and told me I've been paying a month behind. Eh, no way ~ poor service, they lie, and they are only there to sell the product at any cost to the customer. I will say one thing nice about Verizon - TY Josh at Verizon customer service for being honest, the only 1, and for being truthful for once. TY for helping me get out of this bad situation that your company put me through. Beware. ALWAYS ASK WHAT THE CLOSEST TOWER IS TO YOU instead of if you're covered or your area is covered. Be ready to be fooled with this company. Sincerely, A ripped off customer.

During this process I also had some problems with my smartwatch, in which while they were looking at it in the back of the store. They broke it, and have yet to replace it. It also now shows like I purchased three smartwatches on my bill. Also I have found were when I purchased a Samsung 12 inch pad in July 2014 I was charged for it twice due to an error in the store. Verizon business blames the store. The store blames the computer. I am seeking help to resolve these matters and thus far I have nowhere to go. Any advice you could provide would be very helpful.

So I pay for the new phone, start my own account because now the customer care line was saying I was no longer under a contract and pay to have the phone shipped next day. The phone didn't come next day because Verizon never placed the order! I call back customer care and they said they were going to reimburse me for next day shipping (which they never did) and because it was after business hours for their warehouse, I had to wait 2 more business days before getting the new phone. If I had known I had to wait that long and be without a phone for a week and a half, I could have just gotten the free upgrade since the phone came in the day before I was eligible when I should have received it nearly 2 weeks in advance.

I called Verizon about seeing if they could transfer the data from my old memory card to a USB (because they told me they had the equipment to) but I would have to purchase the adapter and I would have to do that myself. And now I'm being told that the repair shop that Verizon sent me to in the first place gave me back my previous phone with a broken memory card. I am so unhappy with their customer service and even though Verizon has the best coverage, I plan on changing carriers after my contract is up. Worst customer service I have ever experienced and they did nothing to compensate for the damage that was done to my phone. A phone replacement or an early upgrade should never be a drawn out process for months or weeks before something is done. Extremely unhappy!

Additionally, we called Verizon customer service when we were looking to switch on March 14th, 2015 and were not told we would be charged this "early termination fee". The Verizon Wireless customer service agent said nothing of an extra year being added to ** or that we would be charged the early termination fee for it. I had been very pleased with Verizon Wireless up until we were charged this termination fee, but I feel as though I have been tricked into being charged the additional fee.

The woman was extremely sweet, and very sorry for what happened. I don't in any way blame her. I'm astonished that a company as large as Verizon wouldn't back something up as simple as a voice recording. I lost the voice recording from when I was 11 years old, forever. And they can't do anything about it. Extremely frustrated. It was, to me, a very important piece of my life; that I had for half my life, erased overnight by a company that can't get their act together.

I asked them not to take ipad out of box as I probably would give it to someone as a gift but they said they must activate it before it can leave the store. Finally they said we were done once I pay $279 which I hadn't expected. I paid and left as I was in a rush and now over an hour late for work. It didn't sit well and when the first bill came and was $130 more than usual, I visited the store and subsequently called several times to ask what the charges were for and what the $279 I paid at the store was for. I got information in dribbles and it wasn't until July 3rd and a 3-way call with the store and customer service, I was told that the $279 was for the iPad mini.

Meanwhile I transferred the iPad to another Verizon user so I got out of the $10 per month and the one good thing Verizon did was to credit me for the sales tax that appeared on my bill. However, when I told them that I just didn't trust their sales techniques and wanted out of my contract they said I must pay the balance of my $750 iPhone6+. So much for the $162 that the phone was supposed to cost me.

When I complained about the way I was bamboozled into the iPad and its monthly fee, I was told they would make it right. He said he would get authorization from his boss to credit me for the iPad I'd paid $279 for. I waited over a month and left two reminder messages on the sales person's direct line. One time he said the manager had been busy but he'd definitely take care of it the next day. I never heard back. Believe me, as soon as I have paid off half of the phone (apparently they say I'm paying back at a rate of $31 or so per month), I will take my business elsewhere.

Fast forward a few weeks later.... I get another debt collector's notice from them asking for $350. Keep in mind I had canceled and moved on from them back in May 2014. I have never experienced such horrible customer service in my life. Now I'm out over $1000 and my credit is probably hurt because of their mistake. I am still trying to get this matter solved to no avail. Anyone considering Verizon really needs to think again. Seeing the name literally makes me sick to my stomach. At this moment in time... I consider them thieves taking advantage of a single mother trying to get by. Very disappointed.

I didn't go for advice from a friend or online to a public site to find out what I needed to do to correct my phone problem, I called my carrier, Verizon, trusting that they had trained professional technicians that had my best interests at heart. WRONG!!! A huge detail was left out that cost me so many pictures and videos mostly those of my first and only grandchild from birth to six months. The BIG detail was, she never asked me if I had everything on my phone backed up and saved. Look anywhere online, which I did after this happened and you are told to back up and save your personal data. It's plastered all over. Where did they find this woman who neglected to share that resetting your cell phone will erase any personal data you have stored to your cell phone memory such as contacts, pictures, text messages, calendar appointments and all other data? Seems knowledge like that would be in Verizon 101. I have to admit, I cried.

I told them I wanted to suspend it. I think they get people to say yes to "Do you want it suspended?" without explaining the difference between suspend and cancel. Then 3 months later without their knowledge they start it up again without the knowledge of the prior customer and then get aggressive about collecting a big bill. To me this is nothing but a lawyer scam; they should have to say to the customer "Now you understand that when we suspend it it will start up again in three months". The person taking my call clearly heard me say I getting rid of Verizon and was getting a TracFone. This is nothing but a scam.

Instead, customer service on Broward Blvd. in Plantation, Florida was extremely rude to him and "smirked" at another sales rep. to humiliate my boyfriend even further. Now he has gone through the original purchased new phone, less than 3 months later a refurbished damaged phone, and now another refurbished phone that doesn't work about a month or so after being received. He desperately needs a phone for work. It is Sunday morning now, so Monday he won't have it until they send ANOTHER refurbished phone. By now Verizon should honor this long active customer and give him a replacement new phone.. (3 strikes you're out!! -new phone, plus 2x damaged refurbished phone). I told him to go to Sprint or T-Mobile and leave Verizon permanently. I did, and sure glad I did. I see Verizon's rating has dropped significantly over the last few years.

I spent over 10 hours for the next couple days talking to over 10 Verizon representatives, some of whom tried to sincerely help, but evidently it is all automated because the issue was being dropped over and over. My daughter, whose phone is under my service plan, was out of the country and using a Skype type service -- Google Voice to make and receive calls. She was not given any warning and so did not limit her usage. Even Verizon representatives couldn't explain the roaming charges. She was under the impression she wasn't using the phone company's services because she was using another number (not hers) with a NY area code. One representative thought by signing up for a global plan would fix it but found out when the bill came it succeeded in only increasing it. There should have been some notification after her first call which was $376.74

The resolution would be to dismiss the current charge of $4801.94 and I will settle with that first call made which amounted to $376.74. Her mistake would have been made known and remedied long before it reached $4000.00 if I and/or she were informed. The executive representative assigned to the complaints I made through Better Business Bureau, the Attorney General and the Federal Communication Commission was identically the same, i.e. "There is nothing I can do.. unless there are more people with your complaint to move Verizon systems to change it." It is like talking to a brick wall when a company is as automated in their services and aggressive with sales -- sales with a lot of misrepresentation and misunderstanding of the employees! It is abusive.

I spoke to customer service department, after my phone keep reaching alerts and fees that were credited. I never had this problem and I am having trouble backing up my phone, because I do not have enough data. I requested that they return my unlimited plan, and they could not. Recently, I had friends purchase an iPhone 6 plus, without taking away their unlimited plan. I believe Verizon was not acting in good faith. I no longer have my unlimited plan with Verizon, because of this.

Called Verizon again and the rep said to go to the store to pick them up. So went to the store and were told we had to pay again for the phones because they were not back at the warehouse and since our bill posted that day we had to pay that also. 12 days later I have called 9 times each time being promised a call back. No call back. Refund for the phone was applied to our account without asking us if that is how we want the refund applied and still have 30 dollars in taxes not refunded. Customers service is the worst I have ever experienced and I now will cancel all my lines and my business lines. I am appalled to think I had five wireless lines with them at one point and had been a customer for 10 years.

Around the time the money was refunded daughter #1's Galaxy 5 stopped working. Same merry go round. Replacement phone is sent, defective cell sent back. Tracking # **. The return box and label was provided by Verizon Wireless in Dunlap, In. The tracking number turns out to be fraudulent (and I am backed by USPS on this). Charges were added to my account for the S5. Before the bill came due the cell was found and the charges removed. Same daughter then decides to upgrade to the S6 when it came out. Same, same headache. The tracking number for this shipment is fraudulent, $300.00 has been added to my bill.

Verizon refuses to investigate due to the tracking number giving no info. I had to call customer service to pay my bill as I refuse to pay for this phone. They tell me they have made a note on my account that I am disputing the cell phone charge. This morning I made another payment on my account. Within an hour my service was shut off. Done, done, DONE!!!

I have a very clear history of returning products, they have a very clear history of ripping off the consumer in any way they can find. Having a cell phone should not require the owner to call their carrier monthly. Besides the headaches returning their products I have had to deal with data overages for phones that are on wifi 20 hours a day, dropped calls on a daily basis, additional services mysteriously appear on my bill. It is a nightmare that I am done with!!!

These supposed delinquencies would sometimes appear as notifications on my home account page, in different amounts each month. I have received three bills from Verizon so far this month. The first, dated 1 August is not itemized with no explanation for the amount of $614.54. The second, dated 2 August is now delinquent, again with no itemization or explanation is for the same amount. The third is my regular itemized bill in the detailed form as sent every month with a different amount due. I had to leave Verizon, along with my 2 sons for a provider with better customer support and more reliable service. I feel, at this point, I have no options with Verizon but to take this issue to the TV consumer advocate folks to get this resolved before Verizon messes up my credit rating because of their incompetency and unwillingness to correct their own problem.

On July 28th they removed my discount, stating the pay stub was too old. I then received a letter from the personnel department dated July 30th 2015, renewing my position for the upcoming school year 2015-2016 and thanking me for my service during the past school year 2014-2015. I faxed and mailed that info to Verizon. Three phone calls later and I still have no idea if I am going to receive my discount at all. And if I do... they expect me to wait 2 or 3 billing cycles before they credit me my employee discount back. I have had other very disappointing past experiences with Verizon and each time they thank me for being a valued customer, I want to SCREAM. This is NOT how you treat a customer that you truly value. Thank you for the opportunity to express my frustration.

Updated on 08/15/2015: This is a follow up review on a previous complaint. I just recently submitted a complaint about this frustrating experience I had with Verizon wireless over an employment discount they had discontinued. I had been waiting for almost a month to be reinstated. My 4th phone call as of today proved fruitful. Spoke with representative who was finally able to validate my employment. When I informed her that I was not going to wait 2 or 3 billing cycles to receive my credit, I was then transferred to another department who was able to credit my account immediately. I then informed this representative that she just "saved" Verizon Wireless a customer who had been with them since 1997. So in this particular situation I feel it was only fair to provide in writing a positive outcome to my original complaint with Verizon Wireless. Thank you.

I recovered the phone August 5th, 2015, to my surprise international calls have been made. As a remedy, I was looking for Verizon to completely eliminate all international call charges made from July 2nd 2015 to August 5th, 2015 on the lost device as I requested no international calls allowed. Or as a good faith, they could put me on their current international plan which is $5 monthly and $0.5 cents per minute and prorate those calls which will bring those charges to a reasonable rate.

Despite having 6 lines of services with them and checking the records which I have never made ONE international call, they have refused to remedy the situation. Instead this is the treatment that I have been getting from Verizon, unfair billing policies, billed for calls not made, conflicting information given by different representatives, refusal to call a supervisor, agent unauthorized to help in my situation, hard to reach anyone, long hold times, bounced from agent to agent and no response back to my calls.

Months later my mother got off our account. We contacted Verizon. Problem - she was done, her contract had ended. Next my father-in-law went with another carrier. Then we received a bill $240 cancellation fee. As we were telling the agent this we explained we did not know that a 2 year contract was added to the line of my father-in-law's number. The agent got the manager, Tim. He came out and stated, "Well, unfortunately (there's that word) you signed the contract. We aren't able to do anything for you." This guy Tim could of cared less what amount it was.

I explained, "I am in the customer service business and I would honestly say you as well as your employees need to be educated. If you think that the contract that you give a consumer that is a mile long is going to be read, you need to rethink it." I got a hold of a gentleman that is higher in management than Tim. He did knock off 120.00. I was grateful but still not satisfied. If this has happened to us how many other people have paid for something not explained? We will be looking for another carrier.

She then took all details from me including credit card info, gave me a confirmation number and told me my phone was on its way and I would get an email confirmation. NOTHING HAPPENED. I called customer service and After being on the phone for 2 hours - being pushed around from department to department - they still have not resolved my 'lost prepaid" phone. I have been a loyal customer for 10 years and this was my experience. PLEASE DO NOT EVER SIGN UP VERIZON! People I spoke to: 1-800-256-4646 Keniesha, Billy 1-888-294-6804.

Drove 200 miles. Spent 12 hours on the phone with SS, state records, county records, and state of birth. Their credit agency Experian went to them and spent 2 hours on the phone before they sent me a credit report cleared. They had no record of me being deceased. Went back to Verizon on the internet to try and contact financial: What a runaround. No listed phone numbers on the website unless you are an active customer. All phone menus take you in a circle to nowhere. Finally found live chat and after 45 minutes was able to find a phone # for a live real person. They still showed me deceased until I threatened to make an FBI report that they dug further. They pulled up my order # and found out that the Bakersfield tech entered the wrong # not once but 3 times transposing the # the same way each time.

On top of that they then said they had sold the phones we wanted and that they no longer were available so we would have to move up to a more expensive model. Typical bait and switch tactics. Now I find out it will be cheaper to get a phone outright and add the plan so with only 2 weeks before a cross country trip I need to go online to look for a phone. Not sure I even want Verizon after this mess.

About 10 days after joining Verizon, I called them to verify our contract and was told I owe $244.79. I said it was more than the $235 max I was expecting. They said they would send me a bill (the $800+ bill). They then said "don't worry about it, we'll straighten it out." A few days ago, I got a wake up recorded message call saying I was negligent for $732+, and my phones will be shut off in 24 hours. I paid them the amount we originally agreed on. They want $1750 to break my contract. Other Verizon supervisors said the sales rep broke protocol with her offerings... But it will cost me $1750 and probably other trumped up charges to leave their company. I have the rep's contact info.

One month later on JULY 29, 2014 I received an email notice that my confirmation letter was available, as a result of your recent changes to your account. Subsequently I received a hard copy letter CHANGING MY PLAN FROM THE ABOVE TO A PROMOTION FOR ONE YEAR. After receiving this letter stating that I had 250 MG plus 1 GB shared data FOR ONE YEAR I contacted Verizon about the discrepancy and corresponded with ** by phone and email to my dissatisfaction and frustration. I NEVER requested a change from the 1 GB shared everything plan (not promotion). WHY WOULD I?

This promotion change was inserted into my account July of 2014 without my permission or request and NOW Verizon is saying that I NEVER had the original plan confirmed in the email and hard copies referenced in paragraph 1. I demand you provide proof that I requested that my plan be changed to a promotion - either written or a recording/phone record.

I finally sent an email to the regional corporate headquarters whereupon I was contacted by a Verizon drone Michael **, who insisted that I am confused and took me in circles until now I've finally asked to deal with someone else. Except when dealing with sales - Verizon has consistently had this wall of unhelpfulness with customer service employees who are trained in ignoring facts and circling back to their script. My request for them to honor our original agreement of May 27 is such a small thing compared to their revenue stream. I am astounded at the refusal to purchase a little good will by honoring our deal.

Here's what I found out: My first bill will actually be over 270$.. He lied about an activation fee (and he did so with a smile). The 20% discount won't work. Turns out the contract had to be in my husband's name and he's on another carrier. My kids can accidentally go over the data, at which point I am charged 15$ for every gig. To stop that I have to pay more for parental controls, an additional 4.99$ per month. (Now when I called yesterday, I asked if that was for all 3 phones together and they said, "Yes, but odds are, it will wind up being each phone separately." In which case, yet another lie. I'll find out soon enough and let you know.)

There is a large deductible that comes with that warranty. And the iPhones are the lowest gig! Are you kidding me? Three times I rang up Verizon in the past couple of days and all three times nothing was done about it. I was told, "Oh, how awful." That was it! I trusted the rep. He said he was a veteran! Was that a lie too? You want to hear the scary part? I asked the guy what happens if my credit doesn't qualify. He actually said, "Don't worry. We'll just put it in another name if that happens." What does that mean?!?! How is that even possible. I think I qualified... right. Obviously I have the phones??? And the bills!

After my sister got home and told me that she requested the account change over to her and her husband as the account owners. She was unsure that they did it right. I called Verizon's customer service folks immediately (the same day) to confirm what was updated. I found out that the Verizon Rep did not process the account ownership change correctly. Instead they split out her 4-lines onto her own account with 7 Gig Data and left me with my own original account and 7 Gig Data!!! That is NOT WHAT WE ASKED FOR! HOWEVER IN TRYING TO WORK WITH THE INCOMPETENT VERIZON FOLKS, I nicely explained to the associate about the incorrect change that took place on their end but we could look at what my options are for my account since it is what it is now.

I went over the corporate discount that we had and how many data gigs I use and was told about the current plan that the agent attached me to. It would include a 1-Gig of data and unlimited Talk and Text and would still get my corporate discount. She gave me the dollar amounts before and after discounts and since right now, I am out of contract, I would get the $15 month to month additional discount until I upgraded my phone and signed a new contract. The customer service person told me that since the change was made on May 18th (mid-month) they would prorate the amount for the first 8 days of the billing cycle and then bill for the remaining month under the new plan. She added the appropriate notes to my account. It was to show up on the July Bill. I waited for the new bill...

Well that did not happen. My corporate discount dropped off and my month to month keeps getting unflagged to which I keep having to call the customer service folks about it and they keep telling me that I have to ASK for the Month to Month before it is automatic, which I have done ON SEVERAL OCCASIONS BUT THEY KEEP UNCHECKING IT!! What the???!!! I also was told that I went over my new 1 Gig plan and that really I only had 1/2 Gig for that month which I did not even use a 1/4 of a Gig and my plan was for a full 1-Gig. The customer service person said that my sister's lines pushed me over that limit. What?? My sister was no longer part of my plan and she had her own 7 Gigs!! Again... WHAT THE???!!!

Getting back to my Corporate discount. I was told that I do get the discount on the plan before I signed up and then I call and get a different customer service person and they deny it!! Again, what the heck???!! I cannot seem to get the same answer each time I call. Why isn't my plan getting a corporate Discount??!! When I was on my own, before my sister and I joined under one plan, I had a discount and now I am not eligible? I have not even told you about the other misquotes and incorrect billing and credits that I was told I should get that I did not... Which were also noted on the account and then later was told by other customer service folks that they can see the notes but that I was misquoted!! Can you feel the confusion and frustration on my part??

By the way, my sister has had the same experience too with these customer service folks. One of the Sales reps said that Verizon Wireless has outside Verizon Contracted Customer Service centers that may be the issue with misquoting to us, they are the same as we call one number and you get who you get. Shouldn't they all have the same info and quote the same thing!!?? If one customer service rep quotes a price and documents it on a customer's profile, shouldn't that be what that customer gets?!! I hate to tell you... The answer is NO!! They will misquote YOU (the customer) until YOU (the customer) are Blue in the face as they can deny it later or just refuse to honor that quote. Shouldn't there be a LAW against that!!?? Honestly, I do not care about their how great their stinking wireless coverage is anymore!!! It means nothing if everything else SUCKS!!!

When I got my replacement phone, it was a factory refurbished model, essentially someone else's failed phone that had been repaired and inspected by them. When I pointed out that the phone (a $700 phone) had failed within 90 days of purchase, Verizon Customer Service's response was that the warranty was through Samsung and called for a refurb, no matter how soon the phone failed. The glass was only replaceable within 30 days of purchase. The worst of it is that I am paying the phone off monthly and will be stuck with it for another 21 months. I'd like to put out a big Caveat Emptor to those thinking of purchasing Verizon products. They will not be there for you if you face a situation such as mine.

T-Mobile had a promotion and I checked them out and prior to switching I called Verizon and I told them considering what happened, if they did not replace the phones I would leave and they told me, "Leave." I applied for Fios service and they denied me service because there was a balance at Verizon wireless and I told them the story and I told them I was not paying it because Verizon failed to provide the service and they wanted me to lie and the girl in verification did not care at all.

After changing providers, I did receive a call from customer service on the 16th of February in the afternoon EST offering just what I would hope I would be offered as a customer. However, I truly felt it was too little too late. I did express that I would consider returning to Verizon in the future if I wasn't satisfied with my new provider. Customer service was both accommodating and apologetic that no one had reached out to me sooner. They also expressed regret losing a Verizon customer.

Following this communication I had no billing emails—I was on autopay—or correspondence from Verizon. I also never received a paper bill. On May 12th an email came to my inbox announcing my April smart rewards and my Verizon points balance. Curious, I opened it to see that it was a summary of my rewards points for April and my usage. I was confused, called Verizon, and discovered that my autopay had continued to pay nearly $87 a month for my iPad, which Verizon claimed had never been disconnected. I was completely baffled. The added iPad line was an additional line added to my family plan after I started phone service.

After I left Verizon in January, I never received a statement showing my iPad was still connected or that my billing had changed so that my iPad was now an $87 monthly cost rather than a $10 a month perk. Additionally, I hadn't used my iPad in the months since canceling except once or twice when wifi, not Verizon service, was available. This was followed by a frustrating series of calls with Verizon where customer service admitted that there hadn't been much usage at all (less than 1 %), and where a senior customer service representative basically said, "if you'll scratch our back, well scratch yours" and offered to take the charges off if and only if I came back as a customer because, he said that's how businesses are run.

This same representative stated that he was sorry he couldn't help me because I sounded like a sweet girl. The unprofessional and frankly offensive nature of the conversation finally led me to realize there was nothing to be done talking to Verizon, and I called my credit card to dispute the charges. Since May 12th, I have now received numerous emails from Verizon—confirming payment on my autopay, thanking me for my patronage, asking me for remittance. I have received calls and letters from debt collectors, and after extensive conversations with Verizon customer service, I was told the only recourse was to write a letter to Senior Management. They did, however, state that I would no longer receive calls from debt collectors. I recently came home from a week away to a billing statement from Verizon asking for $260.

I will state again here what I have said before: I canceled my Verizon service in January. I was unaware that my iPad was still connected. As soon as I realized it was still connected, I called Verizon to inquire why that was the case. I will not be paying the $260. In all honesty, I prefer the connectivity and mobile service Verizon provides to me as a New York resident. After this frustrating back and forth communication though, I will be hard pressed to consider returning to Verizon as a mobile customer now or in the future.

As a P.S. The insane thing is that there was a point in my correspondence where they were willing to delete the charges if I came back as a customer. Verizon is business. Any semblance of customer service is there to make the business run smoothly. If they can justify their charges in any way shape or form, they will. Small print and their mistakes (many in my experience) are of no consequence.

My phone was later disconnected and I finally paid amount in full only to learn I had to pay reconnect fees also. I am very upset over this whole process. I am a 61 year old professional woman who has never missed or been late on a payment to Verizon in my some 20 years with them so why now would I not send a phone in as I was told. What would I do with it? I recently heard about a local phone company whose employees are taking these phones and selling them. I think the Return Center in Fort Worth should be checked for this same thing. When I call the representative at Best Buy she admitted that several customers’ phones are missing also. I just wants what is fair... An apology and my $480.00 back.

After taking my receipt to "look up my account" they returned only to tell me they couldn't accept the phones and that I had to ship them back because of some "special stocking," but that they would be more than happy to print the shipping labels for me to return the phones, which was after I told them that I made a "blank trip" and that I was disappointed to have been misinformed by Verizon customer service dept. The problem is I felt discriminated against not only because I'm black, but also that I'm from the Glades. If Verizon's CORPORATE office rule was to not accept phones purchased online, why was I subjected to the humiliation of showing my ID, being interrogated about where I got the phones, asking about the boxes they came in, then showing the receipts? They could have immediately told me this upon my arrival instead of making me feel like a criminal. :((

To make matters worse my 5th line was up, wanted to cancel but in order to get my son a new phone I had to extend the line. I wanted to cancel because they said it was the only way I could take that phone and switch it back to my son's phone. I have called and spent about 9 hours total with customer service trying to fix it or do something for me but all I got was the baseline. I have spent so much time and energy between going to the retail store and on the phone with customer service. I honestly just gave up but they sure want you to pay your bill on time. Please check your contract on the Edge program or you will be SOL.

They agreed, so we decided to visit the Augusta store. We chose phones and before we could go further with credit enquiries the assistant then asked for the same... "I need your card (social security) to fax to head office". I asked her to please get the manager. Then the fun started :). The manager immediately approached us and said that he understood my predicament as he escaped from civil war some 8 years ago etc. from somewhere and that we were on the same page... Well that was some time ago my friend and I didn't enter this country on some asylum ticket... I paid a hefty sum of money to come to this country, as well as satisfying homeland security, the FBI and the security services of my own country the UK. That though is beside the point. I informed him that what they were doing was illegal.

He then proceeded to tell me that in the eight years this is the first time this has happened (probably someone complaining is something he's not used to) and that he would call head office. I asked him if he asked everyone to provide a hard copy. Becoming more guarded now he appeared to get upset... Skirted the question and I then informed him that as I was not being treated as everyone else that this was racial discrimination as well. So we have discrimination and we have an illegal act. He disappeared to his office and came back with the answer that only a corporation can come up with. He said, and I quote, "They want you to go to social security and obtain a letter to prove who you are." So... It would seem that my employers, homeland security, the FBI, the driving licence people, the Social Security Office and my doctor are all morons and that a company that sells phones have got it right?

I explained to him that I understand and that obviously he's a corporate clone that has to do as they say. With that, he then asked me to leave. It seems that a company that has numerous class action lawsuits, complainers on Google and have been successfully prosecuted in court for cheating customers are now questioning my integrity? Hummmm interesting. So, when the management run out of responses or have been shown hard facts they ask you to leave the store? We then left. Went to another provider. Got our two phones (Galaxy and iPhone) and happily transferred the numbers and now pay less as well and NO ONE asked for my card to be faxed. I reminded our Cuban (or whatever nationality he was) manager (and if that's inaccurate I apologise) that in fact on the letter you Receive with a SS card it actually tells you not to carry it...

If you want potentially to be asked to leave a store if you question anything and judged by people as to your identity when they themselves (Verizon) are convicted felons then go for it. I will raise an action myself but unfortunately have to take my place in a long line to do so... Incidentally, both my wife and myself sell high end cars for a very reputable company... And not once do we ask for a hard copy of a card to be faxed. Simply their number suffices. The choice is yours when using this company. You have been warned.

Called Verizon twice to speak to two different agents to see if their stories matched. The only answer I could get from the Fraud department was that my application was denied and I could try again in 6 months. One rep told me it might be because I recently moved and changed my address??? I have used AT&T as my provider for over 10 years with no problems. The only reason I wanted to switch is because at my new house, I get dropped calls and the reception is poor so I have to use my housemate's phone to make calls. Ruined my whole day. Do not do business with Verizon.

I called for Verizon Customers and they told me three different dates about my dasy contract, like September 10, August and July 30. This is not OK. One employee told me Verizon will take of this bill, that I don't need pay nothing more, and now they said if I will come back to Verizon they will take of this $135.00 bill. I never had problems before with Verizon. I am so disappointed with Verizon. CUSTOMERS, BE CAREFUL WITH INFORMATION BY CHAT OR PHONE FROM VERIZON! THEY TALK SOME DIFFERENT INFORMATION AND ENCHARGE BILLS TO YOU!!!

I for 2 years now have been on prepaid without a phone upgrade option as that was never a big deal to me considering the cost of being on contract. In short the Verizon Rep who contacted me used a common BAIT and Switch tactic. I am furious with Verizon for doing this and my opinion of Verizon wireless being a big cell phone provider who I would never expect this from has changed to Verizon practicing very shady techniques in order to get customers to lease their expensive phones. I do not pay monthly for the cost of life's basics like a phone, I shop around and buy those kinds of items. I am now shopping for a new phone as my loved one was far too excited to get my old S4 I promised them. Now that I am buying a new phone and I will purchase it at the best value I can find EXCLUDING Verizon wireless of course.

In each case I was promised an investigation and a return call in a few days. No one ever called. Each time I spoke to a new rep, they told me there were no notes in my account about the previous calls. I asked for an address to send a written, detailed explanation. One rep told me "there is no address...if you mail us something, it will go to a warehouse and no one will read it." She turned out to be correct! I sent a written explanation with extensive documentation of my position, but I never got a reply. Meanwhile I had paid only the nondisputed portion of my bill and explained what I was doing and why. I began to get letters and texts from Verizon threatening to cut off my service if I did not pay up, so I did.

After three months of being ignored, I finally filed a complaint with the FCC. I sent the FCC the same documents that I had emailed and snail mailed to Verizon. On the first business day after filing my complaint, I received a call from a Verizon Executive Relations manager who asked me to give him a couple of days to investigate. After two more days he called back and told me that I was correct, that they had a "known problem" in their billing department and that he had credited my account with $450.00. I asked him if the problem would occur again if I called one of these numbers from Mexico. He told me that he "could not promise" that it would not happen again!!! He never really apologized for all of my trouble.

I also think that this hassle would have been worth something like a credit for a month's service, or something, but he offered nothing. AND I never received anything in writing from Verizon acknowledging their error. They did admit to the FCC that they were in the wrong, however. To add insult to injury, the Verizon representative only identified himself as "Scott **" and did not have the courtesy to include his last name. Even in his written reply to the FCC, he only identified himself in his signature block as "Scott **".

When I refused they took the phone and went to the back. Guess what... when they brought it back out front it then had water damage. No water damage prior to the trip in back. Now we have a broken phone and they have flagged our account as having a water damaged phone. Call the tech line, they did a check on the phone and stated that they see nothing to signify any water damage. The shift manager at the Thomasville Georgia store was awful and I feel he did something to the phone to damage it further. Hoping to talk to the store manager tomorrow and see if he will do something.

You would think this happens occasionally and there would be a procedure to cancel a transaction such as this but apparently the fastest that this global telecom company can move is to request a payment reversal that takes anywhere from 7 to 10 business days to complete. After more than 90 minutes on the phone with rude, robotic and uncaring agents who could not care less about my problem I got a manager on the phone who promised that he would "expedite" the request to 3 to 5 days and I would get a call back from their financial department to confirm the transaction was processed.

I'm writing this now, more than 7 days later and neither the credit or the call back from Verizon has happened. Incidentally, in most other instances, your bank will instruct the vendor to fax or email a "merchant release" authorization letter to acknowledge the mistake and allow the transaction to be cancelled immediately, thus avoiding the process of waiting for a miracle to happen and someone in a service capacity at Verizon to actually do their job correctly. Verizon's excuse for not being able to go out of the box to help a 20-year customer in a pinch, "we don't have a fax machine." That's right, a multi-billion dollar telecommunications company can't find a fax machine or take 3 minutes to draft an e-mail to my bank to allow them to credit my account.

Verizon has the technology to immediately swipe your bank account and remove the money, but they lack the ability to put it back inside of 2 weeks. This is in addition to their complete lack of sensitivity, sense of urgency or common decency to do the right thing and return money that doesn't belong to them, even if that means your bank account is over drafted leaving you helpless with your bank and other creditors. Verizon's customer service is by far the worst I have experienced both personally and professionally.

However, they said they would fix it and that my next bill would have the refund on it. My next bill comes, and there is still NO REFUND! Now I'm currently waiting in a queue to chat with someone online to get this resolved, and I've been waiting for about 30 minutes. Sadly, this is the 3rd time I've had an experience just like this with Verizon over the last few years. I hate this company so much, but I have no choice but to use them as no other provider has good service at my house.

Guess what? They charged me $900 on my most recent Verizon bill! This after I gave the phone away for almost nothing. I have all my calls with Verizon legally recorded, as Verizon does. But they will not refund the $900 they charged me. There is no way this is legal. There is no way I should have to pay for this. I called Verizon a dozen times, spoke to over a dozen reps each time having to repeat the story, spent dozens of hours waiting on hold, all to no avail.

I called Verizon to explain their error and all I got was "Sorry but it is on your bill each month." I explained that I had no clue that this was an international plan and also that I had upgraded other phones since we returned from Europe and no one ever mentioned it even though I always ask them to review my plan to see if they can save me any money. So far the only thing I have gotten for all of my years as a customer is "We can only credit you $89.00, it's policy." I have only asked that they credit me back to my last phone upgrade in Sept. of 2014 as the rep did not review this with me. I will not give up and if I have to call every day until I feel that I have gotten my money's worth, I will. Horrible customer service!!

Saturday, to no surprise, the router had still not shown up so I called Verizon CSR AGAIN for the FOURTH time that week and that CSR said that my router had never shipped in the first place when 3 other reps that week had told me it had shipped and was on its way to me. I then had to cancel the order and place a new one for the router. With that, I had to tell the rep that my delivery address was in a completely different state from the billing address and of course, gave her the right delivery address. The router was then supposed to be delivered to me on Monday, 07/20. I checked on the status of the delivery on Monday and it turns out that the rep had sent the router to the billing address in a different state from where I needed it.

I then had to call AGAIN, give them the shipping address AGAIN, and now the router will not be here until Friday, 07/24.. if I even get it that day. What was supposed to be an overnight delivery turned into a week and a half delivery.. maybe, about 6 or 7 different phone calls to Verizon, and false information given to me by their customer service reps. Needless to say I am not happy whatsoever.

I started to track down my payment for each cycle I paid on my bank. So when payment posted I wrote which service cycle it covered. Guess what? I discovered that the date printed on top of the bill, which their customer service people use too, is two cycle behind. That means only when you change your service or account, you owe them money that you already paid and they do not reflect on the bill. They cheat you like that. For someone like me that never sends a bill late and always before end of cycle, I knew something cheesy was going on. That is the reason why everyone is paying Verizon a money that they really do not owe. It is date change on the service cycle of your bill that makes you look behind only if you close the account. Verizon is a thief. Be aware.

They were saying I could post date a payment or set up payment arrangements; better yet, they said I can pay an extra $5 a month so that data will stop on my phone. Are you serious? The last thing I want is to pay more after that crappy service. It's ridiculous that they round UP to the nearest gigabyte. Loyalty and customer service mean nothing to Verizon. All they want and care about is their money, not their customers.

MY COMPLAINT is that I tried to reach customer service -- live chat hung up on me twice before I could even respond to their "hello." I tried a third time and, after waiting quite a while for a response, was informed that Verizon is experiencing "connectivity" issues. This would be hysterically funny-- since that's usually the grief they cause their customers -- if it weren't that this caused yet another load of grief for customers.

I telephoned. The menu sent me to a cul-de-sac that only allowed two responses, neither of which had anything to do with the issue. I telephoned again... got a person who sent me to another person - WHO DID NOT SPEAK ENGLISH WELL ENOUGH FOR ME TO UNDERSTAND A WORD THEY WERE SAYING. Two hours of aggravation later, they reversed the order... but are still unable to tell me how this keeps happening.

The guy said he would have his manager call me within 48 hrs. I had to call them back, and they said I didn't deactivate the account till I had called a couple of days earlier. They said I was responsible for paying the amount. They also said I had made calls and text messages from phones that were broke in pieces; no battery inside them, hummmm. Couldn't even locate them without battery. I'm now deactivating my month to month plan. I hope someone starts a class action suit against V.W., because I'm on board.

Then the next month they raised their rated on my plan by $50, thus erasing the $100 credit in it's entirety. The rate raise was due to a promotion expiring. I asked to have the promotion reinstated and the rep indicated that the promotion would be able to be reinstated after 30 days. When I tried to get the promotion reinstated, the rep said the promotion was no longer available, and they refused to do anything for me. So twice in a row, I was made an offer verbally, only to have it refused by Verizon. I raised this to management level, and the manager refused to honor (1) the rate that the original rep offered and (2) refused to reinstate the promotion.

Take my advice. - Do not make any changes to your Verizon account without using the chat. You will need a written record to get any manager at Verizon to honor any offers made. Also, the reps must not be well trained, as both of my reps must have been mistaken with what they offered. VERIZON MANAGEMENT WILL NOT HONOR ANYTHING WITHOUT "EVIDENCE" AS THE MANAGER INDICATED. I find this practice to be quite dishonest, and borderline unethical.

Again, I am not well versed in such technical issues, so I thought I had a resolution to not having wifi at home. Upon receiving my device, I began the process of setting it up and activating it. Within an hour of turning it on, the remaining data on my plan for the month was gone. When I called to inquire about the rapid depletion of my data, I was told that the devices utilizes a large amount of data in activation process. As I was out of data at this point, I was unable to complete the activation process until my data period started over. Now... past the 14 day deadline to return the device if dissatisfied, I learn that I was misled and that he Jet Pack has not helped my situation, but made it worse. After receiving a bill in excess of $400 due to data overages, I went to my local Verizon store, where I was informed that they would not be able to assist me in disputing the purchase of the device, because I purchased it through an online representative.

I was given a number to call for someone, if anyone to help me. This was Customer Service for Verizon. After explaining the situation, and requesting my bill be credited for data overages, as well as the removal of the Jet Pack on my plan... due to being given misleading information... I was told nothing could be done as it had been more than 14 days since purchasing the device. When I asked to speak to a supervisor, I was by the representative I spoke to, that he had already consulted the supervisor; therefore, there was no need to transfer me. I am now stuck with a device that serves me no purpose, for which I will continue to have to pay for on my monthly bill.

It is now mid-July and I continue to get these texts. Each time I have spent 90+ minutes on hold for a customer service agent. I can't access my account online because they keep telling me my password is invalid and that I will receive a new password by text, but when I enter the password they text me, it is always still invalid. No one has contacted me on how to resolve the issue with my online account. The passwords they send me continue to be already expired by the time I receive them -- which is pretty instant.

My reasons for being on a prepaid account are my business and I do not understand why this would affect the level of care and service I receive from this company, but I have been told many times the only way to resolve these issues is to establish a credit account. I do not understand why I would do so based on the service I have received up to this point, when to me it seems that this would only leave me with a contract and hefty termination charges when I am inevitably treated this way again and want to leave the company.

I am not even sure if it is legal to treat your customers this way. My reasons are my own, and no one's business. However, they are treating me with a level of service that is entirely different than they treat other customers, and it goes far beyond anything reasonable. I should not have to be connected through 5 different people to reach a customer service agent but the prepaid customer service line gives me no option to speak to someone, regardless of the issue. I had to keep hanging up and calling people until I found someone who would transfer me -- and this is every month.

If any company intentionally denies certain customers access to customer service personnel in any way, to help address urgent account issues; and those customers are only the ones who statistically are more likely to have credit and financial issues, they would be under major violation of consumer protection laws. Of course, they're just in a grey area, which just makes them shady. I called AT&T and got twice the data and spoke to a real person. I should have done that long ago. Thank goodness for our semi-free market system, where I have at least a few other options.

Do not go with Verizon. They should be shut down due to horrible customer service and very poor coverage!!! Attached is a picture of my screen that clearly shows that the service here is so poor it jumps from 1x to 4g with Only 1 bar of service!!! Warning to all - do not trust a word Verizon says. They do nothing but lie!!!! Extremely upset with them and will tell everyone how we were treated!!!

Their only resolution is to pay full price for a new phone. Not happening! My contract is not up until May of 16. I am stuck with a phone brand that stinks. What really makes me mad is my husband's iPhone 6 has no issues. That is another thing now it is tower location. We both would be using the same tower. The only reason I didn't give it a 1 star is because others features are good except when using speaker. I am under my husband's business account. The insurance is useless on this issue - all they will do is replace with the same refurbished phone.

We spent several hours on the phone and in the store trying to get the money back. We still got bills for Verizon for what they say is his past due acct. I have explained to numerous people my situation in customer service, finally got a hold of someone that knocked $180 off our bill. But we are still with collections with Verizon. I do not understand. I have been with Verizon forever, never been late on a bill and always paid on time. And now this is on my credit history. I cannot switch providers, and this was Verizon's lack of communication. If they would have told us my husband's bill would not roll into our joint bill we would have paid his bill in full at that time.

I have had a litany of bad to horribly frustrating experiences with Verizon sloppy and poor customer service but most recently I contacted their tech support only to find out that tech support had no solution for the technical issue. At least they could have said that, but twice with two different tech support reps I was told by each tech employee that they would research the issue and contact me, one providing a time frame and the other providing a specific time. I am not sure if I was delusional but for some unknown reason I actually believed the second rep because I had explained to her the situation and that the rep never got back to me. She promised that she would contact me at around 4:00 PM that day and guess what- it has been about two weeks and nobody from Verizon has contacted me.

I cannot understand why Verizon does not address their issues. It is not as if customers are making up issues and certainly expecting a business to conduct itself with honesty and integrity is no unreasonable. Verizon is like this plumber my daughter contacted last winter regarding frozen pipes. He also promised certain things and didn't deliver. The difference is that there is no consequence for Verizon- at least not at this time.

Here is the kicker. When we did not use the tablet and wanted to discontinue the line they REFUSED to discontinue the line without us paying 175.00 early termination fee up front and on the phone which was never mentioned to us when we bought the device. Ahhhh, one more way Verizon is deceitful and sneaky in order to sell their crap and take your money. I do not trust anyone or salesperson that work in a Verizon store. All they do is try to take your money and when you have a billing issue good freaking luck. The customer service is the worst and they don't make notes and then they say they are going to take care of it. Oh yes in my dreams would Verizon actually do what they say they are going to do.

Verizon is by far the worst company I have ever dealt with when it comes to being deceived and feeling utterly robbed of my money and time. I love how a company refuses to shut off a line and discontinue service. Reason they are greedy and want to run up a huge bill that no one could pay. To use the BYOD program with Verizon and the Edge program NOPE they are deceitful and it does not work. We were told our bill would go from 230.00 to 133.00 a month by a salesman in the Rogers Arkansas store. Once again, wrong. We were told that our bill would be reduced for the last month for BYOD. Wrong again. Greedy, greedy, bad Verizon.

Now a lot of large companies have gone to BYOD which is great if it worked correctly. Verizon say they honor BYOD but yet another falsehood by the lack luster trained staff of salesman and customer service. The customer service sound like a bunch of broken records and need to be trained to tell better deceitful stories. So now we have been dealing with customer service for two weeks and have been told several different stories by several different customer service agents and salespeople. BYE BYE Verizon. I'm now with AT&T where we have over 400.00 in credit and they can use the BYOD to lower our bill to less than 120.00 a month and we have the same services if not better with AT&T. Verizon are deceitful and greedy and have the worst customer service on the planet.

You ask what has Verizon Wireless done - replaced 2 of the 3 phones, reset all 3 phones to factory settings, troubleshooting, etc. The temperature on one phone reached 115 degrees. Today while trying to send a text message an error message came up telling you to contact Verizon Wireless. This has now been going on for 45 minutes and the text messages have not been sent. Are you kidding me? They can't do anything but offer us their new Edge Program where I'd be buying the phones over the next 48 months. Why would I want to do that when they should care enough about customer satisfaction than the dollars they are putting into their pockets. I just wish I could get a phone that works.

I had a problem with my DVR and was told to take it to a local store to exchange it. After driving 20 miles I was met immediately with, "We do not accept those here!" When I came back home and explained everything to Verizon and where the box is, I left it at the store they told me to take it to, I was offered more and more ways to give them more and more money! I called the store and spoke to the manager explaining what was going on, he understood and told me that he had given the box to his Fios representative Diane. He was willing and wanted to be helpful so he connected me with the Fios rep and I was met with the same "We are Verizon go screw yourself" attitude that I got from the online chat and phone call experience.

I know there are large populations who have no choice about who their cable service comes from. But as a continuously disappointed customer who has never had any reason to say, Verizon is at least ok, take it from me, go somewhere else for your service. The worse part of being a Verizon customer, is their customer service and the way they have structured their website and business to only get more from you. When you are trying to cancel bad service the last thing you want is some idiot trying to sell you more of the same crap you are trying to distance yourself from, and knowing they have it so wrapped up between them and the laws they have had passed to ensure you get screwed and they make it as painful as possible to their customers. You only hurt yourself worse by trying to do anything except what they tell you.

I will never get satisfaction from Verizon I know, it is not their business model. But if I can help at least one other person who just wants to deal with a good company and pay for a good product without the wasted time and long drawn out process that leads you back to nowhere due to things you have no control over, if that one person reads this and redirects their money and effort to another company who is worthy of having customers, if that happens, I have done my job. Good luck to those who read this.

My husband works out of town once in a while and his phone would not get any signal so he had to call me on his friend's Cricket phone. We were just aggravated that we were paying so much for a service that can't even get signal three cities away. I was so stressed out when I had this company and I would NEVER go back to them. I rather get a prepaid phone from the gas station than to be with Verizon again.

Anyway, if you are having issues and you are fed up with being caught in the Verizon Wireless Customer Service revolving door, perhaps an email to the Regional President in charge of your area might help. Here is the link:

http://www.verizonwireless.com/aboutus/leadership/area.html

Original Review: July 9, 2015

When someone says they're going to do something and doesn't, they're a liar. When someone has your money and refuses to give it back, they're a thief. A lying thief, that's Verizon. I bought a tablet for my wife to use for her business. It was defective. VW said send it back and it would be replaced under warranty. Since my wife really needed the tablet, I asked if VW could expedite the shipment of the replacement. They said they could, but I would have to pay full cost for it upfront to ensure they didn't get ripped off. Keep in mind I've been a VW customer for over 15 years and have never been late on a single payment! They said the $650 they charged me would be automatically refunded as soon as they received the defective unit. We needed the tablet, so I did it.

That was over two months ago. VW still has our money and the defective tablet. The new tablet is on an Edge plan. Last time I checked, my wife and I have spoken to 15 - FIFTEEN - different VW reps including supervisors. Every time you call it's another hour + to go through all the same hoops we went through during the previous call. You get hung up on, handed off to someone else just to start over, one promise after another. It would be funny if it weren't so aggravating. One of their favorites: It takes 10 business days for a refund. Ten days come and go, no refund. Another call, another hour +, another runaround. In fact, our refund was supposed to have been made to our account today. Nothing. So, back on the phone again Saturday. What's worse, I'm reluctant to dispute it with my credit card company because VW has been known to negatively affect people's credit ratings in these circumstances.

What an aggravating mess. My advice? Never, under any circumstances, make a payment to Verizon Wireless unless it's an actual cellular bill. And never, under any circumstances, believe anything those knucklehead VW reps tell you over the phone. We've discovered that nearly all of them will lie to you. Always get names and titles. And if you can, change cellular providers.

We requested for a fast shipping they said they cannot do fast shipping but they can switch STATUS to STORE PICK up so that we can pick up at store. What the heck, before you said we cannot? OK, we went to store next day and they said we cannot pick up! No coordination among its employees. Forget about customer "service." They don't have minimum courtesy. Their representatives are the dumbest people I'd talked to who do not care about customers. All they know is "Sorry, we cannot do anything for you"!

My daughter received the phone and after work (about 9pm) went to a Verizon store and after waiting an hour was told they didn't do that and was given a 800 number to call. I was told she would maintain the same phone number, but when my daughter called the phone already had a different number assigned to it and though my daughter challenged this unfamiliar number (to her) the representative ignored her concern.

About an hour later (after I had gone to bed) I was awoke by a phone call from Verizon stating that my sister-in-law's phone had quit working and they wanted my passcode to order her a new phone. I declined, as I wanted to know what was wrong before I go ordering new phones and extending service plans. When my daughter arrived in Paris, we (my wife & I) started getting text messages from the sister-in-law's phone, but the texts were from our daughter in Paris. Now I was starting to understand what happened to the sister-in-law's phone. I contacted Verizon, explained the situation and was told to have the sister-in-law dial *228 and select option 1 to get her service back. For the daughter in Paris, she was to simply power off the phone, then power it up again and all would be resolved. NOT SO!! "Do you hear me now Verizon"!!!

Now I have to say there is a 9 hour time difference between me and Paris, so there is quite a lag between my getting instructions and my daughter acting on them. Now both my daughter & sister-in-law were using the same number. I contacted Verizon again, this time via a live chat and copied and pasted Verizon's instructions into a email to my daughter. I went to bed that night content that all would be resolved in the morning. I was awoken again at 10 pm by a representative that said he had my daughter on the other line and he needed my passcode to authorize his working on the account.

Some 15 minutes later I receive a email from my daughter saying that the connection she had with the representative was lost and she couldn't re-connect with them, so I called and was now told that they were restricted from doing anything because my daughter wasn't a manager of the account, so I authorized having her put on the account as a manager.

As of this writing, the issue still has not been resolved (remember the 9 hr time lag), the peace of mind I was originally shooting for has been replaced with extreme frustration. My daughter has been in Paris now for 4 days and spent what free time she has trying to get this phone working. Why can't Verizon look at the whole picture and see the problem? They ought to be able to look up the account see the order for the phone, who and what it was purchased for, and a log of the problems encountered. When you call for support, you are informed that the call may be monitored/recorded, I wouldn't worry though. If they can find the recording, I don't think they could pour piss out of a boot with the instructions written on the heel! Verizon might be able to hear you now, but needs to understand you have to listen to and comprehend what you hear, otherwise hearing now is useless.

A week later I returned again attempting to return the tablet, this time I was told that I only had 14 days to return the tablet and the deadline had passed. Needless to say, I was not happy. I asked to speak with the store manager who said, "yes this is true" and there is nothing she could do. In the meantime, I go on-line to check my invoice and discover that with the activation fee, and my monthly fee was more than double what I was paying prior to the tablet. As a matter of fact, the tablet had a cell number, thus giving me two accounts instead of the one account prior to this purchase.

After speaking with the manager of the store, a Verizon Customer Services employee, and a Verizon supervisor the only recourse I was given was to keep the tablet at a reduced rate and then after a year find myself right back in the same situation of an increased cell phone bill. I declined their offer and as a consequence I am being billed $175.00 termination fee. My mistake was not asking all the right questions, trusting the sales clerk to give the full disclosure as to exactly what I was getting myself into. Verizon knows exactly what they are doing in order to force customers to accept service that they had no intention on purchasing.

I have been a loyal customer of Verizon since at least 2011 and I always pay my bills on time. So my question to Verizon is why would you lose a good customer over a sale of a tablet? It is obvious to me from this transaction that Verizon is more interested in sales than keep good customers long term. So what have they gained if I pay $175.00 for the termination fee but switch to another provider? What drives me as a customer is good customer service and staff that are not trained to trick customers into purchases and then when they try to return items, talk them out of it, never telling the customer that they only have 14 days to return the tablet.

This is a game that apparently Verizon is playing very well. Further, only giving a customer 14 days does not allow the customer to know what the true cost of the tablet will cost them with all taxes and fees are added together. My advice to anyone dealing with Verizon is do not allow them to deceive you. I am very discouraged by Verizon tactics and will be forwarded this letter to as many FB friends as possible. I encourage everyone who receives this to pass on any and all. Thanks!

Once I was texted that it needed to be returned to them, I asked them to send me a new mailer. I had thrown out all the extraneous paperwork and boxes after getting the new phone. I was assured the mailer would be on the way. After three requests, I was finally sent the mailer and I sent the phone in to them. In the meantime they've charged my account over 300 dollars for the used, not working phone because I did not return within 14 days. So today I get the phone back from Verizon, saying they will not accept it. I called them and their customer service rep states they have almost no record of me contacting them regarding this issue and it was my fault and - "hey, you have your old phone back, why don't you just sell it on eBay or something?" REALLY!!! I've been on the phone for hours trying to get this resolved and basically they don't care.

I returned another item earlier this year that did not work correctly (this time in 3 days). They charged me a 175 early termination fee. Once I noticed it on my account a couple months later, they apologized and said it was their mistake and would credit my account. I waited a month and still no credit. So I called again and they admitted it had slipped through the cracks and would make sure it was handled this time. That's when I once again requested a mailer to send in the old phone (because the local Verizon store would not take the phone back). It had to be mailed in.

When I called them I was told repeatedly not to worry - that once the phone was back then they would refund (credit the 300 plus dollars they had billed me for). Now it is a completely different story. It appears Verizon will do anything they can to get your money and then keep it if you don't catch them. I've truly never had this poor of customer service - ever. I have always been a fan of Verizon but I simply must warn people at this time to beware of them and I will be leaving them as soon a humanly possible.

2nd bill, still no discount, even though it was approved during activation, no credit from the 50.00 extra they charged 1st month. 3rd bill, they finally credit the 50.00, but still no 20% discount. They claim they will give me a few dollars for my like brand new S5's and I can buy their new S5's for 1000.00 and they will apply the 200.00 porting credit. 4th bill, still no credit, and every month, I have called about dropped calls, poor coverage almost everywhere I go. I live in Columbia SC, every friend/coworker that has Verizon has told me in the last several months, their signal has been about 1/2 of what it used to be.

After the second month of such poor coverage, I bought a prepaid S4 on Straight Talk, which is on AT&T network. Everywhere I go, I am seeing full scale 4g. Several times I had to use it due to no coverage from Verizon. I will cancel Verizon at the end of this month, and probably be threatened that I have to pay some sort of fee, even though I have no contract and own my phones. The experience and coverage I had with Verizon, is totally opposite of what I was expecting. I started a spreadsheet on coverage, using a T-Mobile phone, AT&T phone and a Verizon phone. I went to several towns, in common places such as Walmart/Lowe's, friends/family houses etc. The results even surprised me. AT&T had excellent signal, almost always 4g. Verizon usually had 1/2 scale 4g, with some 3g. T-mobile was mixed, but very close to Verizon.

Looking at Verizon's coverage map, and talking with CS often, they say the locations I am at should have excellent coverage. Key word, should have, but in reality, they do not. No, this is not a ad for AT&T. As I am sure, some places the coverage may not be as good as I have here. This is for the experience I am having here in the Columbia SC area and for info and the misleading ads put out by Verizon as being the best coverage everywhere.

THEN you tell me I have to pay another $200 ON TOP OF THE $330 I already paid, for the insurance on a PHONE I NEVER RECEIVED. AND when I tried to use the insurance they tell me I have to buy another phone because it was never activated under the account!? I'm done with this service and want nothing to do with you guys. This is the worse possible way to "help" your customers. I wasn't trying to get a free phone from you guys. I was simply TRYING TO GET THE PHONE I PAID FOR!!!! You guys are the worse people to have any service with. As soon as I can I'm canceling my service with you.

I wrote all the principles in the Verizon hierarchy in the hope that someone will do something to restore my faith in their company and make good on their contract to provide reliable products and services. So far I have not heard from anyone. I'm sure you are well aware of the major failure of the new Lollipop Operating System. Ever since they automatically upgraded my Samsung phone without my permission I have had nothing but trouble. The phone has become completely unreliable. I am now on the 4th refurbished replacement phone sent to me by Verizon, even though customer support is well aware that the problems I am having are not mechanical in nature, but due to faulty software. Here is a partial list of the most significant issues I am having:

1. The phone overheats, making it too hot to hold and shuts down.

2. The phone doesn't ring when I get a call. Notification rings do not sound.

3. Text messages don't go through to the correct party.

4. The phone numbers in my contact list no longer correspond to the correct people. This has had disastrous results and caused a great many problems for me, resulting in lost revenue and unhappy clients. One of my sons has a history of illness and we have an agreement that he will return my text messages promptly, otherwise I start checking the local hospitals. We were unable to communicate for 24 hours because my texts were going to someone else's number. I cannot begin to tell you the anguish we suffered because of this error in their software.

5. Alarm notifications do not work.

7. Ringtones do not work. Period.

8. Apps disappear. Lists are gone. Data has been wiped clean. My entire overseas database of clients on WhatsApp has been eradicated multiple times.

9. I cannot turn the annoying clicking sound off my keyboard even though the box to do so is checked.

10. The voice message notification system does not reset, and I get messages telling me there is no room left in my message box when in reality there is plenty.

11. Text often appears in white boxes on a white background making it impossible to read.

12. The system turns off by itself.

13. I frequently lose calls and I'm the recipient of countless dropped calls.

14. Pressing the back button often does not work.

15. Setting up email is unpredictable and unreliable. I spent well over an hour with GoDaddy last night as they tried to figure out why we could not load my email account on their 4th replacement device. They finally gave up in frustration and told me that they frequently encounter this problem with Verizon clients who own the Galaxy series.

I have literally spent hours at the Verizon phone store, done multiple factory resets, spent the entire evening with tech support at the 800 number several times, and patiently reprogrammed each subsequent buggy refurbished phone they sent me to no avail. It was an exercise in futility and everyone at Verizon knew it. When all of this failed I didn't ask to quit my service - I simply asked Verizon to replace my very expensive phone (which is still under warranty) with a model that does not use the Lollipop operating system and I have been turned down flat every time. I have escalated the issue to the managers of the managers, and even called Samsung when Verizon insisted on blaming them for the problem. At this point I don't care who is responsible for the glitch.

As a former programmer for RCA, AT&T, and American Express, I know for a fact that releasing such a disastrously buggy version of the operating system would have resulted in multiple firings and apologies in those companies, not lame excuses or stiffing the client base as a reward for years of patience and loyalty. The bottom line here is that I spent well over $500 in good faith for a phone I purchased directly from Verizon that does not work. To compound matters, they sold me insurance for it for which I am still being charged monthly. Yet, they will not make good on the warranty. This is outright fraud, bad business and the kind of fatal mistake that can ruin a company's reputation and bottom line, It is time for a class action lawsuit. I am all out of patience and I'm now going to take advantage of the social media community by telling my story publicly. Shame on Verizon!

I was on the phone for a total of 3 hours, the supervisor ended up calling me back. Refused to remove the overage. This was VERY DECEPTIVE. I did get a discount for the next year, which does nothing to help with the $460 bill I received. I let him know that I would be changing carriers. This is wrong, and I will do everything I can to get this out to others.

There again they claim we still owe them $2000. My husband threw our phones on the counter and said "Forget it. We are terminating our contracts." I quite agreed with this and asked the salesperson how much pro-rated would it be to terminate my line, right now instead of October. "$125," she said. "Ok fine let's do it." She replied "We can't terminate you now because the $125 would have to go towards the amount you still owe us!" The money we are supposed to owe them! And in the meantime we would still be getting monthly bills! "Great news," she said, "you won't have to give us back your iPhone. It's too old to refurbish and your 2 years are nearly up so you get to keep it!!" Basically I should pay the bills and be grateful. We have been over 2 years with Verizon. My husband renewed the contract and upgraded his phone in January, paid $450 and now if he wants to terminate, he has to pay a huge termination fee and give them back his phone!

In the meantime they won't terminate us until that darn $2000 is paid, a real nightmare. We have 2 different account numbers under our name, this new phony one just appeared 6 weeks ago. We are supposed to have 6 phones they said and to give them back the 'other' 4 we don't have, that if we don't our account will go to collection and they will cut the numbers of the 2 phones we actually have. We can't even turn to another cellphone company as we will be refused due to not paying the invisible bills to Verizon. Now our good credit is messed up. Collection letters are going to start coming in. The good news she said and the best idea the supervisor of the supervisor has to say is to pay up and then file a claim at court for reimbursement!

We are both furious, my husband wants to go the newspapers, it will be no good I know, it's all over Facebook as well already. I am planning on questioning a lawyer, sue them for financial harassment, breach of contract, aggravation, you name it, I will do it. From what I am reading in these posts, they are facing $ millions, not to say more.

What I can do that most people cannot is get the gist of what's happening and NOT do what the rep says (it has messed up my system before) and go home and work it out. I'm actually able to do that. So, a history of issues (including a letter to corporate) isn't going to exist and they want to know all the issues I've had - they're not getting it. I don't have it. I really had no idea I'd need it. I HATE THE PHONE. I HATE being bs'd by people and this is endless. I suspended service and am working on convincing my partner to let me drop service. I happen to be deaf now, so a phone is critical but their lack of training isn't worth it.

Their last offer was to change to a later phone but lock me into a two-year contract. In 13 years, I've never reached this point (my partner has...). AT&T has decent coverage on the East Coast. I'd check them out and leave Verizon. God knows they can't be worse. I'd like to bring VZW to its knees but the company cares about its almighty dollar not the customer.

I called Store #1 and was told they made a mistake in ordering the warranty and I should wait another 2-3 days. After 2-3 days I visited Store #3 - 30 min away from me. The customer representative said I can't use the warranty because there are a few small dents on the back of the phone. I called store #1 to find out what was going on. They told me that if there is a dent the warranty will not work so they can't do anything, but I can try another store in the area. Considering the next store was an hour away, I decided not to do that. So after a week of waiting around it came down to needing to purchase a new phone anyway.

I don't give a ** about how much commission you make off the sell of a phone. What I care about is excellent customer service; how fast you got my problem resolved. And as of now you still have not. I always pay my bill on time. I have 3 lines coming up for upgrade. One is already not in contract so I'm about to disconnect them if all and tell you to kiss my ass and have a nice day. A very unhappy customer.

In other words if I was not happy with this plan, then I could just go back to prepaid. They came back that same day and told me that my husband's phone was could not be put on the plan because he had purchased it less than 6 months prior. But this was not a problem because they would give him a free upgrade?? So my husband picked out a cell phone and we left. My first bill was 92.69. I looked at it and things were credited and things were added and I could not make sense of it so I just paid it figuring that I would pay the remainder of the 60 plus dollars on the next months bill. The next months bill was 648.04. I called the customer service number and they told me that I needed to take the bill to the Jonesboro store because they could not credit my account. I went to the Jonesboro store and they told me that I needed to speak with ** since he was the one who set up my account and ** was not in that day.

The next morning I called ** and spoke with him and he said he would look at my bill and see if he could fix it. Nothing has yet been done to fix my bill. My next months bill was 331.01. I now owe Verizon 979.05 for two months cell phone usage. No one can even explain my bill to me. These were 3 phones that we owned outright.We had purchased them at Walmart. We were talked into upgrading one phone but they can sure have that phone back. It looks to me like they have put all three of them under contract. That was not supposed to happen to two of the phones. I am getting threats from Verizon that they are going to shut off my cell phone service and I am not sure that I can just go back on prepaid now with these phones. I'm not sure if we were right out lied to in the store or if it is just a major mistake on my bill. I can't seem to get any help nor answers.

I also placed a call to Verizon from Europe on 6/16, as I wanted to know how much data I had used, and was told I had used 3.6 MB and not to worry, I had plenty of MB left. I did not get what I asked and paid for, which was a plan from 6/04-7/04. Nothing was explained properly, (and I am not dumb!). I even called from Europe to check on the MB and was reassured I was fine. The billing cycle issue is news to me, and should not be my problem. Verizon's attitude was very poor. I feel like I have been had! Is this legal? The final solution from Verizon was that they would take $5.00 off the bill! I want the extra $50.00 removed from my bill!

It is the most frustrating experience being passed around between Billing, Telesales, Customer Care, and Recovery and each time having to start all over. Worst experience of my life! I cannot stand Verizon Customer Service... they really could care less. Pass her on and make her someone else's problem mentality. I would rather break a leg than have to deal with them again.

I also inquired if there would be late fees and how long do I have to pay it off and was told there no others fees and I should get it paid within 6 months. I also asked if they could unlock my phone and was told that they could not. Another thing to remember if you cancel your service a day after the billing cycle ends they will still charge you for a full month. I cancelled my plan 4 days before the cycle ended and began to pay off what was owed on the phone. Three weeks after closing my account the harassing phone calls began. All hours of the day and night and sometimes 3 to 4 times a day. Thank you Verizon Wireless for showing your true colors to a customer that was with you for over 19 years.

Verizon also bills any change in data plans not only for the current month but also for a month in advance. Therefore, even if one reduces the data plan the next month, Verizon offers no clear bill, showing the differences. In fact. When I've paid half the bill (in anticipation that I will receive an updated bill because I reduced my data plan), I am still held to the original bill amount.

My suspicions about this company's being a predator were reinforced after I had my cell phone number and data plan ported to another company. After receiving yet another outrageous bill (and, since then, a second one), I questioned the individual charges. As expected, most of Verizon's poorly trained, unmonitored workers had no clue about anything (I suspect that they were hired to merely placate the customer). When I finally spoke to one of the more competent representatives (roughly, 1 in 5 or 6), it was discovered that, after I ported out my cell phone (and data plan--Verizon's money maker), Verizon then, retroactively negated my switch from a 20 GB data plan to a 1 GB plan (which I had made on the very first day of the new cycle April 27--and which I had faithfully remained within [on last check, I had used 0.661 GB]).

As with its usual practice of making rules up as the need arises, Verizon (via its rep), claimed that when more than one change is made in the same cycle (in my case, lowering the data plan & porting the number to another company), the previous action is negated. An obvious lie, as evidenced by my multiple data changes during cycles (again, changeable prompted mainly by my being bombarded by Verizon's harassing--even disruptive--alerts regarding my need to increase my data allowance or risk incurring overages). This occurred even after I began practically "living" at the various McDonald's in order to take advantage of the free wifi.

The biggest con of all, however, was Verizon's claim that the data upgrade would be made retroactive to the beginning of the cycle in which it was requested. Again, changing the rules in its favor, Verizon began prorating the data so that, if one requested an upgrade to 20GB from 10 GB, one would receive only a portion of that 20 GB, based on how many days were left in the cycle (e.g., if 15 days were left in the cycle, and one requested 20 GB, then, one would actually have only 10 GB left). However, instead of giving the customer fair warning, Verizon would just create distracting visuals--e.g., 20/10-- to show that one had gone over by 10 GB and, thus, would need to upgrade again--and again. Then, it would begin harassing the customer with a deluge of text messages (some of which would not disappear until acknowledged).

Finally, if one owed an amount (even if one wanted to dispute any portion of that), Verizon would begin its next plan of attack: to set up automatic phone calls (6-8 or more daily). When answered, all one would get would be a disconnection--or, worse--a protracted voice agent designed to waste time until a real agent could get to the phone.

Currently, the only service I have with Verizon is a landline phone plan (which should amount to approximately $25/mo.). However, to date, have yet to receive a bill less than $147.00. Because I am disputing the charges, that landline phone is now suspended. When I tried to dial out today, I received a warning from Verizon not to hang up; I was advised that I was being directed to a Verizon financial office. (Just yesterday, I spoke for over an hour with one of Verizon's reps.) I am just not willing to relinquish any further power to Verizon. Whether I hung up or not was not within Verizon's onus of control.

As I pressed the dial, I felt empowered for the first time in the several years I've been with the company. Besides, I felt that the only thing I could get from any further conversation with Verizon was more frustration and mental anguish. Still, I shudder to think that this suspension might very well give Verizon an excuse to extend the contract, and, thereby, prolong my agony. I only wish that I had had the landline number ported out as well.

I left this company because I felt battered, bullied, preyed upon by it. This experience has been an emotion drain. Anything further communication needs to be expressed will be in writing. A few minutes ago, my current provider was a party to two conversations I had with Verizon reps, who provided a quote for early termination fees, which were to be paid by my new company. As expected, I received two radically different figures (by a difference of $90) although both claimed to looking at the same data. With all of its unexplained charges, capricious policies, and harassing and bullying tactics, Verizon--a company I once considered to be a class act--has proven to be one of the biggest predators imaginable.

I was traveling a lot and didn't check it. I logged into Verizon Wireless and they never deactivated it, charged me $24 in pro-rated charges and $40 for the line, then another month of $40 ($104 total), then a $180 early termination fee. I told them I deactivated it and they said it wasn't in their notes, my word against theirs. I asked to speak to a manager and they said they would give me a $40 discount now or I could talk to a manager in 24 hours and at that time the $40 credit would be "Off the table" and I'd have to pay the full amount.

Well I received my first bill yesterday and it was quite high considering they quoted me a price of $135.00. My bill was $175.00. I started to go through the bill and noticed that I was being charged equipment charges over the next 24 months. This made no sense to me so I started a chat online with customer service. She stated I signed up for the Edge and that was the equipment charges. No mention on this program was stated to us. I had no idea what the Edge was.

The customer service rep called the store and spoke with someone and was told she did not know of any deals going on with the iphone6. We were in the store on May 28th, 2015 and yesterday June 24th is when I contacted customer service through the chat (which I printed the conversation). She had asked me to explain everything that had happened which I did. I am suppose to hear back today from customer service regarding the outcome of our visit as I told her that I want to be refunded for this equipment. I have been a customer of Verizon over 10 years and I feel I have been cheated and misinformed. I have read many complaints about Verizon and I feel something needs to be done with their cheating ways. My chat session ID number from yesterday is **.

They had other option, but it included still coming up with money, or putting my phone number, which wasn't theirs, hostage. I just got hung up on by them. They told me they will not make good on the phone. I said that their commercial says they want customer satisfaction. This is a direct quote FROM CUSTOMER SERVICE REP... "THAT IS ONLY FOR THE FIRST FOURTEEN DAYS." So, that is how they run things. I'd run, just as far as I can away from them. Straight Talk wasn't half this bad. Anyone know a good lawyer here in Louisiana? They need suing.

I tried to return all the equipment and was told I could not because I had not resolved the issue within the 14 day time limit. I stated all the dates of contact via phone and visits to Verizon store. 40 times I was connected to the managerial staff via phone who promised to refund my money and would allow me to keep the equipment free of charge. By then I had had my landlord install a landline and with an addition charge to all tenants. I tried to return all the equipment to upgrade access to the Verizon Store in Santa Clara, I had the manager on the phone. She promised on or about March 14, 2015, that upon return the case would be closed. I drove to the Santa Clara Store. The store manager denied any such call from Verizon corporate headquarters and refused to take back the equipment.

The manager refused to speak to me and instead, a large burly red-headed man came out and started harassing me taunting me to "take it to court. The customers try to do this all the time. You will not win." Got back on the phone to Verizon customer care manager who could not be located. Continued every Saturday afternoon to resolve the issue would be resolved. I asked for the information in writing. It was never sent. On or about May 11, 2015, my phone was shut off due to owing $600 for equipment (I had the iphones appraised at the Apple store, the value was $290.00.) I called the Customer Care Verizon manager and reported the situation. I was told if I paid by phone $280, the cost of a monthly plan, the $600 dollars would be deleted and I could keep the equipment.

On June 15, 2015, at 12:10 pm. I realized Verizon had again shut off my phone. I called customer care Manager and was told I had to pay the $600. I needed a phone desperately so I paid the $600 as long as I was mailed, emailed, texted confirmation with the condition that I would dispute the matter later when I was not at work. I was put on hold. No callback. I am seeking full compensation plus maximum damages for pain and suffering, and for lowering my good credit rating of 700 to less than 500.

How can a business continue to lie day by day and refuse to allow you to speak w/ a supervisor? Each rep replied, "Let me speak w/ my supervisor and get back to you." Three times no one bothered to get back w/ me not once. I have been dealing w/ this issue for the last two weeks. On 6/23/15, another rep. assured me that she would call back/send an email regarding the ordering status, but never bothered to call nor email. On 6/24/15 spoke w/ another rep. was told, "The phone was never ordered". I have been told this three times by Verizon's reps.

This is by far the worst customer service I have ever experienced by any company in my life. I am now awaiting a call back from the supervisor's supervisor because he apparently doesn't have the ability to fix it either. I am only expecting the worst at this point. It is obviously the fault of the person that switched the line, but it seems like Verizon would rather lose a customer than admit they made a mistake. I guess I'll hold total judgement until everything is done but I'm not real impressed after spending over 90 minutes on the phone thus far. I have now been waiting 17 hours for the supervisor's supervisor to call. I have also posted to their Facebook and was encouraged to private message them. I was told that even though they know they made the mistake that since I didn't follow the process that I was never explained or told about that now they somehow can't correct it. Just insane.

They have an arrogance because at one time they were the best and they knew it. I had finally spoke to one rep that admitted something was wrong when reviewing my data usage stating my phone was automatic updating exactly at 3am and 9pm. I have my settings on do not sync or update over WiFi only. So how do they explain that. They are a fraud. I am dropping my contract because their service is actually gone down horribly and aren't worth letting them screw me as they have the past 5 years. My daughter has metro pcs and has more signal strength than I do. They need to be investigated for fraud.

Note: In Feb 2012, VW ruined my order of three iPhones for my step children. Each order was so mangled that I didn't receive the phone in said order until three weeks past the suggested arrival date. Repeating pattern with this company was once accountability; now, it's denial, denial, deniability--anything to keep from accepting blame for their mistakes. The Wicked Witch of the Upstate NY call center was an acidic **, forgive my French. She dismissed all my complaints, in spite of the fact that I was close with a senior member of the VW executive staff. VW is so "siloed" in its departmental structure as to make interdepartmental communication all but impossible. What their CS has become is fecal matter of the most odious variety. ** VW. Good riddance to this house of horrors.

I did return the device, because it had no service where I needed it, and they did refund me the cost of the device. The account however was left open with a balance that was then sent to collections. I wasn't able to see this balance since I couldn't log onto their website OR their phone system without a phone number. A phone number hidden somewhere inside the mobile hotspot I had already returned.

When I finally managed to work my way through their tangled web of phone options to an actual claims representative, she declared that the charges were valid and I could either pay her or pay the collections company. She wasn't pleasant or apologetic about this situation either. I was basically talked to like I was lying to her to get out of a bill. Needless to say I will be telling everybody I know to avoid this company like the plague.

I had no issues and no complaints until Lollipop. As soon as I updated to Lollipop, my phone has issues. (not getting notifications on wifi, freezing, group text messages aren't working.. just to name a few) I have talked to tech support 4 times regarding the issues and have been in the store a few times as well. Apparently, LG is aware of the issue but they have not fixed the problem. No one at Verizon has a solution to the problem. If I go off wifi I can get notifications but then I risk going over on my data. Verizon will not do anything about the problem yet I am missing important emails, text messages, etc due to the problem. I asked for extra GB of data and they said no. I told them to give me a brand new phone of my choosing and they said no. They said they can send me a new LG G3 but I can't see how that will fix the problem especially since they are aware that Lollipop is not playing nicely with Verizon and LG.

I asked what would they do if I opt for a new G3 and that one has problems? Then what are my options? They had nothing. I'm being given the runaround because at least 3 times I was told LG is coming out with a new update but that has yet to happen. When I went to the store yesterday and I told Verizon I was going to take my parents and switch carriers they didn't care. It's pretty bad when you walk into a store and there is 45 minute wait for a sales person because all sales people are busy dealing with other customers and their issues. How does a business run like this?

All the people in the stores did was call tech support which I have done multiple times. Why doesn't Verizon get tech in the stores again? Clearly and from my experience, Verizon does not give a damn about their customers whatsoever nor do they ever have notes in someones account regarding issues or previous calls/complaints. This absurd to me. Especially when my boyfriend and his only family have my phone on a different carrier and it is absolutely flawless. Verizon is a joke!!!

I do not understand why my email account information is not recoverable if I have maintained an active and current paid Verizon account throughout. I understood one of the business requirements Verizon has is to maintain my email account contents as long as I maintain a current business relationship. The answers I received from Verizon staff to the above question I felt were misleading and do not agree with what I read is in the content of my business contract with Verizon. I am disappointed I lost my email account as of 10/21/2014 and Verizon refuses to correct the situation.

And yes Verizon is high priced but I’ll pay it for the best service. So next time you go to the Verizon store and the rep treats you well MAKE SURE you get rep’s number and set appointments to only work with that rep. I promise they will treat you better if you keep going back to that person because you are making them money... Remember they make a paycheck on only COMMISSION!!! So stop whining.

In May I went in to pay our bill and it was over $500.00. So I looked at the statement to see why it was so much. There was a charge under my son's account for $320.00 for a damaged or not returned phone. It is now June 20th and I am still trying to get them to take that charge off my bill. I have talked to several people, each time trying to tell them why that charge should not be on there. First they tried to tell me it was because I didn't pay my bill one month. Then they said it was because when my son signed up for the edge and got a new phone he was suppose to return his old one. Well, I try to explain to them that he returned the new phone, cancelled the plan and is still using his old phone, which we are paying every month for. Why would he return it? Then whomever I was talking to finally got it. She said she was going to write up a ticket for the charge to be taken off. Next month it is still on our bill.

Now their collection department is call me, just about everyday. You know hard it is to get to talk to a real live person! Anyway, I called them, tried to explain why I am not paying for that charge, only. I paid for our phone services. Well they didn't care about that, so they sent me to customer service. Here I go again, trying to explain everything. This young man said he did not see any notes out there from my last conversation. He kept putting me on hold and then finally he came back and said he found them and that the dispute was being worked on. I asked him why it was taking so long for them to get it fix. He said it was because they were fighting for me. Not how I was seeing it! He promised me, he would call me back the next day to let me know about the progress. Guess what, he never called me back. So here I am again today, calling them back because their collection department called me at least twice since I talked to him.

The first person I got just wanted to keep telling how my account was in collections. Like I didn't already know that. I told her I needed to talk to a supervisor. Well, I waited some more for him to come to the phone. He was the worst of all of them. Finally he said he found the the tracking number and notes that the phone was retuned, but they was going to put me on hold. I then got transferred to the collection department. So I hung up and called them back, which again it is not easy getting to a live person. I got a young man who said he couldn't help me so he transfer me to someone else. So I got a young women named **. She wanted to help me. I thought here we go again. She was very nice. She started looking into my account and found everything she needed to know. I hardly even said anything.

She just told me everything she was seeing, when my son first talked to them about the phone, when it was sent to him, when it was returned, the tracking number, all the recent notes, everything. She did put me on hold, too to have her supervisor look at our account to make sure they were both seeing the same thing. She said that they both were seeing the same thing and that she was going to take care of everything. She gave me a ticket number, told me how many days it would be for it to credit my account, what to keep in my notes her name and where she was at. She called the collection department for me and told she would check back with me. I think I might believe that she will call me back. Also said that if anyone else called me to tell them to call or e-mail her. Finally someone with their great customer service they are always talking about!

I stated emphatically that I was never informed of any such contract when I called to cancel, and as far as I was concerned, the only contract that I had ever signed or agreed to had expired two years ago. I paid my final month's bill and told them to forget thinking of charging me for the balance. They have been harassing me for three years with one collection agency after another, whose calls I simply don't answer - I can thankfully block selective calls. I eventually contacted the BBB of New Jersey, but all they did was echo the fact that Verizon said I broke contract, which was false. The farce of it is, as I have told Verizon's customer disservice, that I would have gone back to them if they hadn't harassed me. I guess that is how they make money - by brutalizing and threatening their customers who want to cancel. I can check my phone logs, and on one day alone - there are about thirty calls that are being blocked. Amazing business policy.

The day I went into the store I took my power of attorney and my husband’s orders, and talked to a lady representative. When she looked up our account she said, "You don't have anything due." I showed her my paper bill, and she then showed me the computer screen and where it said $0.00 due. I told her that I haven't paid the bill yet and that it must be a mistake. The lady then insisted that my husband must have already paid the bill. Though I knew it was unlikely he did pay the bill I still waited for him to call so that I could ask him myself. When my husband did call he stated what I already thought, and said he didn't pay.

I then called customers service and told the male representative that I was unable to pay my bill. The representative then pulled up my account and said that we did not have a bill due. I then stated, "That is impossible, because my husband and I are the only two people on the account. I haven't paid the bill and neither has he." The representative then laughed and said, "Well it looks likes someone took care of it for you, and thank your husband for his service." I was in disbelief and said, "So if I do not pay the bill this month we are not going to be penalized." The sales rep then said, "Nope it has been taken care of!"

Fast forward to June 2015 (the next month.) Yesterday I attempted to call my sister at 9:30pm and was informed that my cell phone had been disconnected. I then was forwarded to financial services. I talked to two people on the phone. One an employee and the other were supposed to be a manager. I told both ladies the same story that I have stated above. The first lady told me the only way she would turn my phone back on was if I paid her $644.52! The representative stated that I missed a payment, AND even after explaining my story they still blamed me. I asked the representative if they record calls, and the said yes. However, not once did the representatives review May 2015 when I called trying to pay my bill.

The second lady (the one who was supposed to be the manager) began to talk, and then said that she could not provide me with any information on my husband’s account because I was not an account manager. I then told her I had power of attorney, which I have shown Verizon before. The representative claimed that she could not access my power of attorney and said I could fax it to her.

I then explained that I did not have a fax machine but I could email it to her. The rep then claimed that Verizon did not have an email. I then attempted to find a solution to the problem by asking if I could go into the Verizon store, and reshow them my power of attorney. The representative then said, "No. The only way to send the power of attorney is by fax." I then asked how long it would take for them to receive my fax, and the representative said, "7 days."

After hearing seven days I was appalled and said, "So you are telling me that I can’t talk to my deployed husband for a week because of a mistake Verizon made." The representative attempted to argue with me, and then I remembered I was talking to financial services. I then said, "Send me to customer services." The fact I was telling a Verizon employee how to do their job is flabbergasting.

Once in customer services I talked to a different representative, and explained my story and everything the "manager" in financial services provided me with. The customer service representative then stated that the "manager" I was speaking with was just a normal representative, and was indeed not a manager. The new representative also told me that there was an email to send a fax to, and stated that I could in fact show my power of attorney to a in store representative. Little did I know that I was going to call about one problem and then enter into a completely different issue.

The next day I woke up at 8:30 am to go into the store to solve the problem in order to talk to my deployed husband. When I was in the store I was called "baby doll" and talked down to like a child. I was also told that I looked too young to be married, and "shame on me." The in store representative also kept insisting that the problem was indeed my own. I of course attempted to defend myself, and stated that I shouldn't have to pay for Verizon's mistakes. But in the end Verizon did not take care of me as a customer, and the only way I could get my phone reactivated was to pay in full the $644.52 (which include two months of charges, late fees, roaming). Not to mention they were over charging me for 10g of data ($100 instead of the reduced $80).

Verizon denied making any mistake, and blamed me for the late bill. Even though I have proof that I tried three times in the month of May to pay my bill, and even after three different representatives told me that I did not have an amount due... Not to mention Verizon never called, text, or emailed me to let me know that my account had not been paid...But "the representative is always right," seems to be the policy for Verizon, and they seem to not care about how they put down the customer. It is all about the money, not about happy customers.

Sunday we called back and after literally hours on the phone they can't cancel because it shipped? The phone never arrives Tuesday because they sent it to a wrong address and told FedEx to return it to them. We have lived at and received our Verizon bills at the same house for over a year. Really?? We can't go in and get the phone now (because that seemed safer than dealing with their incompetent customer service because while FedEx has delivered it back to them, they are waiting for yet another incompetent idiot to scan it in!

We have never been in possession of this phone yet we can't get one because they messed up the order from the beginning. No apologies, not one call to try and correct this giant circle **. Tomorrow I'm heading to Best Buy to check out my options with T-Mobile and AT&T. This company has lost all my respect. They obviously don't value their customers nor do they deserve our loyalty.

Today several weeks later I am stuck with a $125 bill (not the $60 plus tax). I have talked to four different people regarding this bill and they all tell me I should have read the fine prints regarding their edge plan. I trusted ** 100% and I believed his words that day and didn't think I need to read the fine prints. I guess ** was only interested in his own well-being and made good commission selling me the plan, and didn't care if I get ripped off and lose over $70. I did not knew I will be charge all the extra fees which ** told me will be waived. ** was the last person I spoke with and he said I signed and agreed to the Edge plan so I have to pay the fees. Lesson learned and I will never trust another sale person ever again and record your conversation.

After a week or two I get an email that I was going to be charged $299. In a panic I called them and asked why this was happening. They explained that the phone was cracked. I called ** on that statement. She then said "I will send the message ticket up saying that it's impossible that it was cracked." I said "If Verizon insist that I have to pay this can I just send the phone back" because at that point I hadn't even activated the phone to use it. She said yes and then I would not have to pay the amount of $299. I keep pointing out that I was charged $299 for a phone that they themselves would only give $150 in credit for it even it being new.

Then my bill comes in and it $524 large that's including the $299. If my phone was broken wouldn't it make more sense for me to use the insurance that I pay for every month at $10 and only pay a 100$ deductible. Why would I agree to pay 3xs more for a used refurbished phone rather than a brand new one? I called them furious and stating everything. They said "Sorry but that's what you have to pay." I then said "Fine. I want to send it back." Then they start by telling me that that's not an option.

After 10 + years with them they're willing to just lose me. I am now out of contract with two of my lines and soon with my last one. I am leaving Verizon a soon as my billing cycle is done. They are not even willing to prorate the month so I can cancel before the billing cycle so I might as well wait. Verizon use to be such a great company and I can no longer say that. Their service has slowed down horribly and their customer service has gone to dirt. Yet they remain the most expensive in the industry.

You would think they would try hard to keep you. I am besides myself that they would treat anyone like this let alone a loyal customer. I even work for a company that uses them for their work service cell phones. I will make sure they also know how I was treated and beg them to search for a better deal and better company. Then to write me without a solution and just a I hope you reconsider after 10 years. I feel like I lost a love after a 10 year relationship.

I was home with my parents in Columbia, SC on the weekend of June 14, 2015 when we all decided to visit the Verizon on Two Notch Road. My parents, customers since 2004, were eligible for an upgrade and my contract had expired. I spoke with a gentleman by the name of ** a "Solution Specialist" about my options moving forward. He decided that the Verizon Edge plan was my best option. ** told me about how much money I would be saving on the Edge plan versus the traditional 2 year price plan so I continued to explore this option.

To proceed any further they insisted I undergo a credit check which I consented to. Due to my credit class (student loans) I was required to supply a 20% down payment based on the full retail value of the phone, but not to worry, Verizon was running a $200 off promo on the iPhone 6! Just the phone I was looking for! So this made a $649 phone just $449, which any recent college graduate can effortlessly afford. This made my down payment $90 instead of $130. To make the price even better I was offered a $72 trade in credit for my iPhone 5c.

I don't require much data. In fact over the past two years I have never exceeded 2 GB's in a month under my parents plan so I asked for the cheapest 2 GB plan available. ** put me on the Verizon Edge $75 access fee plan. Skeptical about why one line cost so much, I asked for an explanation. He insisted that as an Edge participant I would receive $15 off that price per month bringing my total down to $60 plus my monthly payment of $15 for the phone, so "you’re getting the phone for free" is what he told me.

After taking three years of accounting and law, I have learned one thing... don't ever sign a contract without fully reading all of the terms. I asked for that in writing and ** said, "well since you're leaving your parents account and creating your own we can't get that in writing, its a system thing but I can write it all down for you on this Verizon invoice sheet so you can have it." He did and I still have that paper.

I asked him one last time if he was sure that my bill would be $75 plus tax each month and that was the best deal I could get and he agreed. I believed him. So I signed, against my better judgment and paid $18 out of pocket (the balance due on my down payment after the $72 trade in credit was applied) and $30 in taxes. I also bought a $40 otter box to protect my investment. Next to me in the store, two Verizon representatives over, was my Dad. He used the same $200 off promo for the iPhone 6 and paid nothing but an activation fee of $40 because he used the 2 year pricing plan. A plan I was never informed of so I thought I was ineligible for, due to my "credit class" as ** put it. He now owned the same phone as me only he owed no payments on it.

After leaving the store I called a few people to make sure my phone worked and performed a simple Google search to make sure the internet worked. I got home and using WiFi I installed 5 apps such as Facebook, Wells Fargo, Ulearn etc. I went to the store and checked Facebook maybe once or twice; literally, before I received a notification informing that I had used up my plans data and that I would be charged an overage fee. So I called up Verizon for an explanation. I was told that due to the account switch there were two different cycle dates, the old one under my parents and the new one on my contract. To counteract the two there needed to be a transition period.

So as the Verizon representative explained it, they "allotted me 0.129 GB's until the new cycle began allowing me to use my 2 GB's of data". I was told the cycle would start that night at midnight. As confused as I was, I decided to wait until the next day and let it resolve itself as the rep explained. Well the next day came and I still had no available data and more threatening emails and texts saying I was being charged overage fees. So I called again, this time I was told the cycle would end not the first night but the current night. So two days after my phone had been activated I should have access to the data I signed up for. This is where the frustration began to settle in.

I called Verizon again after collecting my thoughts and requested a supervisor's assistance. Before I was transferred to a supervisor a gentleman by the name of ** reviewed my account. He was puzzled and couldn't figure out why I was placed on the Edge program. In fact he couldn't even find the type of Edge plan I was put on. He put me on hold, contacted the store I purchased the phone from, got back on the phone with me and informed me that I had been "lied to and ripped off." He assured me he would have this issue with my data and my contract resolved. He told me that his supervisor could get me a cheaper plan and that he himself could give me 1 free GB per month for the next year to compensate me for my troubles. ** later informed me that he would be unable to honor that offer as it was no longer available in the system.

I was then transferred to a gentleman by the name of **. Told me he was a supervisor and that he would be reviewing my account and issue. ** confirmed that I had been ripped off and that he was placing me on a loyalty plan which would cost me $60 per month compared to my current $75 per month plan and it included the same 2 GB's of data. I was instructed to cancel my Edge contract by visiting the nearest Verizon Corporate store. This would allow me to take ownership of the new $60 per month account, get the iPhone 6 for absolutely free since I used the $200 off promo and receive a refund for the down payment, trade in and taxes I paid; in the form of an account credit.

I did a little investigating while on the phone with ** and discovered this would require I make a $40 activation fee payment. He assured me this fee would be waived. After being lied to by ** I asked for this information in writing. ** assured me he was creating a note on my account so the store I visited would know exactly what to do and that he would also email me. I never received an email. Today my data cycle reset and somehow I have already been documented as using 1 GB of my 2 GB's. Impossible as I was at work all day with my phone in airplane mode.

So I bought the phone in Columbia, SC but as I mentioned I am a recent college graduate and am participating in an internship in Wilkesboro, NC. The closest store to me was in Statesville, NC, 55 minutes away. So today after work, I drove 55 minutes away to the Verizon store as instructed to fix this issue. When I arrived I explained my situation and was put on a waiting list. I waited for 25 minutes. The gentleman who approached to help me said "Oh I ain't got no clue how to do that" and got his manager, **, refused to waive the $40 activation fee and seemed very unwilling to help me at all, stating "you bought the phone in Columbia, SC".

So I went to my car and called Verizon as a last ditch effort before I drove 55 minutes back in the other direction. I looked at my call time after I hung up from that conversation... 47 minutes and there was nothing she could do to get me in contact with ** or waive the $40 fee. I got bored on the ride back so I called Verizon technical support about the data issue. I figured I could at least get that figured out. I spoke with a very nice lady who investigated my data usage and confirmed that I had not used anywhere near 1 GB of data since my cycle reset. In fact I hadn't even used 400 MB's of data in the 2 days prior to the cycle reset date. I then explained to her everything else that had happened since buying the phone and she forwarded my issue onto her supervisor and she would call me back.

This is what's wrong with our world today. Big corporations lie, and they refuse to own up to their mistakes and rectify a bad situation they created. They think losing one customer or ripping off one customer won't hurt them or their job security but do it too many times and sooner or later customers find other companies. The best advertisement is word of mouth.