Verizon Wireless Reviews

Verizon clearly has the best availability but continues to overcharge compared to other cheaper providers. I guess you get what you pay for as they say but I would like to see them offer more customer friendly data plans especially for the users who want to use data but are not high volume users. I spend my time between 3 locations which requires me to have coverage in 3 locations so I am pretty much bound to Verizon for the availability. I have always been able to reach customer service and get the answers I need.

Verizon has scammed me by cramming charges onto my bills without me noticing for years. When I did notice I canceled their service and requested a refund for false charges. Since my request, Verizon has been sending me a bill for charges I do not owe. It is Verizon that owes me. They have slandered my name with the false bill and they have constantly harassed me by mail. As soon as I move back to New York, I will make a court date and submit my proof to a Judge.

Virtually pain-free monthly service (unlike AT&T). No unexpected billing items nor data use controversy (unlike AT&T). Pricing and plans are very reasonable.

Have only used Verizon so I have nothing to compare them to. The service is good and reliable, plan prices are compatible from what I have seen but customer service is non existent. Horrible customer service.

Verizon has highly reliable service, but in my opinion, their customer service could be better. I had to "block" the sender to provide Verizon from texting each month repeatedly that my bill due date was approaching, each day until I paid the bill. At the same time, Verizon is using up data that they charge extra money for if you exceed the limit. I work in a wireless environment, so I try to not use data until I'm in a wireless environment.

They have great service. My only complaint is the cost. It is outrageous what they charge and now they hold you hostage for a fortune on their phones making monthly payments.

I've had Verizon for many years and it just seems their prices are going up every time you turn around and their products are really not all it's cracked up to be!!

When using up all your data time, one should have to call the Verizon toll free number to speak with a representative. If no call to Verizon within 24 hours of notice, freeze the user's data and accessibility until they make the 1 800 call to Verizon billing representative.

Verizon is the dominant carrier in Phoenix and normally has pretty good coverage except in our neighborhood. It has gotten a bit better lately. Regarding the bloatware they put on my Android phone, I'm not a fan of that. I'm already backing up my phone to Google. I don't need them to save images of my photos on their cloud and then tell me I've used 80% of my available storage.

I have my wireless service with Verizon because they have the best network by far. I never has issues with dropped or blocked calls or a lack of service regardless of where I travel. They work with me anytime there is an issue with my bill and resolve it to my satisfaction. I would not have cellular service with any other provider.

Phone quit working. Got no service. Just offer to upsell me. - Verizon has gone way downhill. Years ago, if anything went wrong that wasn’t clearly the result of abuse, you got a reconditioned phone. My iPhone is a “brick”. The Apple Store might as well be on the Moon, it’s so far away. Verizon wants ME to take the phone over to them. No offer to have a local courier, FedEx, Priority Mail, etc. pick it up and take it over there. To be fair, Apple doesn’t want to give me any service, either. They are the next target of my wrath.

I was told that I would be paying $400 for my phone but they have continued to charge me $700. I have called 6 times and gone into the store 3 times and every time I am promised my bill will be changed, but it has yet to be changed. I will be leaving this company. Worst company I have ever dealt with.

Verizon is excellent. The service is top notch. Reception is perfect. Uploading and downloading is spot on. There are many hotspots so reception is no problem.

I have good experience with Verizon if I pay no contract. When I had a contract my bill was so high I couldn't pay it. Other than that everything else great.

I've been a Verizon customer since 2012 and have never had a problem with them. I have fast and easy service. So far I haven't had a problem so haven't used their technical support. I would highly recommend Verizon to my family and friends.

Every time a new bill comes it seems to be higher than the last. Service is okay at times, but then it just goes off and no notice when it will return.

While easy to work with, Verizon's prices are on the high side, and products seem to be examples of planned obsolescence. I will be looking at other carriers when phone is paid off.

In fourteen years I've never experienced trouble or problems in connectivity, customer help or billing. I have distant family with AT&T and connections are ever an issue.

I depend on signal reliability from my cell carrier and Verizon seems to always be able to provide a good strong signal no matter where I am located in the U.S.

I really have no complaints with this provider besides I enjoy handling my business online because the customer service representative give you the run around on a simple task...

We have used Verizon for several years and are happy with the service and we have not had any problems. Once in a while we are in "dead spots" where you do not have enough bars, but not often and in those cases it is occurring with other wireless servers too.

While I feel Verizon has the Best coverage and pretty good customer service, they are by far the most expensive and I have at times found hidden charges.

I've had Verizon cell service for about 10 years. I have never been disappointed with them. They are very reliable and dependable. I would recommend them to anyone.

Customer service is always very helpful and knowledgeable. We have easily changed our plan to fit our needs. I just wish all companies would have more competitive pricing.

Verizon is a good company, but there is room for improvements. One of my issues with Verizon is although my family would be diligent to connect to wi-fi as often as possible, we would always run out of data. Each month for a many months we would go over in data and we would update to a higher data package only to go over another month. The only resolution was when Verizon made a sweet offer for unlimited data. Now we get unlimited data, but unlimited is not truly unlimited. When you start to run high in data for the month, Verizon slows data rate. This is not fair when they claim unlimited. One day there will be a company that provides unlimited everything at cheaper rates.

They seem to have answers and knowledge of their products. For the most part good reception. Still think the data is overpriced but what can you do with data-smart phones.

I've been Verizon many years, I can not complain for the service they have provided, but the cost of keeping the service way too much for my finances.

I have called 3 times and had 3 lines from AT&T to move over with my own phones. I was told I couldn't do it. It is Not truth because I just spoke to someone and told me I could do it. Very disappointed with Verizon. Please be careful and don't trust them. They are NOT TELLING THE TRUTH.

It's more expensive but has been very reliable and provided service across the US without coverage gaps. The downside to Verizon is the cost. I recently upgraded to unlimited data and have had very good service with only a few times where things slowed down.

My gripe with Verizon is after all these years FIOS is still not in my area. They are helpful when I call, but I do find it ironic that they have accidentally disconnected me more times over the years than other company. Most times if they say they will call me back they don't. Other than that, I have a feeling most if not all of these companies are the same except for price. They are the only company I have ever used so I have nothing to compare them with.

Poor service at my home and do not like the fact they have done away with contracts and must add cost of phone to monthly bill. Was able to get phones affordably with contract plans but now must pay full cost of phone over 24 months.

Whenever we have had an issue regarding our bill, or the service we called a representative. They were always helpful and always fixed the problem. At one time our data was being used up quickly for no reason. After calling in about it the rep told us how to check it ourselves and even gave us more data without charging us extra!!

I couldn't get help with Apple iCloud. The salesman had to be on leave of absent for family purpose. The sold my hum said ten dollars but you will be reimburse. I'm paying for it. I'm not using it because my hearing not too good to listen to it. It distract me from driving.

Their customer service is good. However, the range or area of service in my development in Phoenixville is not. One bar only. I suggest more towers to enhance service in the area.

We've had many different phone contracts in the last 15 years. Verizon was the last company we went with. They have the best service as far as I am concerned such that we have all of our children on it also. I don't lose reception near as often as I did with other phone companies. The all around value for additional phone lines is also the best.

In my area Verizon stores are available to answer questions and assist with problems that may arise. They have knowledgeable staff who are always available. Sometimes the wait is annoying, but the help always good.

I've had Verizon since cellphones came out. Excellent service, never dropped calls etc., except a little costly. I have no plans on changing unless something really bad happens or the price goes way up. I have heard from friends who have had numerous complaints with their carriers which is why I've stuck with the best one.

Verizon customer service is hard to reach - literally 10 of minutes of waiting but once connected - service itself is adequate. There's got to be a better way to reach customer service quicker!

They are reliable and work with me whenever I have a billing issue but I wish it cost a little less. I've been very happy with Verizon and I won't leave them.

Verizon customer service has been friendly and helpful in recent years and consistency in service/Reception is great. However, as with all wireless carriers, the cost is substantial for a middle class customer.

Have used Verizon for the past seven years after moving to Midwest. Have found the presales, sales and all post sales service to be perfect. Travel extensively in-and-out of the United States and find the coverage to be near flawless. Would highly recommend Verizon with one thought, you get what you pay for!

I am a very light user. I have 2 gigs and never exceed. Very expensive toy for me but it's reliable and handy. Just wish it wasn't 100 a month - it's kind of ridiculous.

I have been with Verizon for 10 years & I have always been happy with their customer service. Their coverage is absolutely the best. If I ever have questions they're always quick to answer. Very helpful.

Expensive but the most reliable. Dismissive customer service. Necessary evil. Other providers are cheaper with more responsive customer service but the phone service lacks Verizon's reach and reliability.

I have had Verizon for years and have no desire to switch, as Verizon has the best data plan and no dropped calls. Best service inside and outside. The prices is okay, even though others might be cheaper they do not have all the qualities of Verizon.

Verizon is the worst carrier, all they care about is sucking every penny out of each customer while offering little value. All of their plans are garbage, a rip off. They cheat every customer just like the worthless government does.

We have always had great service and the very few times we experienced a problem, customer service took very good care of us. The ease of contacting them and their willingness to help us is what keeps us with Verizon. Plus the network is always spot on. There have been times that we are the only ones with working phones and the other people with us had other carriers and their phones weren't working.

They're very helpful when if you're behind with your bill. They're are Willing to work with you. They are great to help you with a payment plan that fits your needs.

They have lots of fees! The fine print says "plans start at" because your bill is never what they claim. I do appreciate the option they have that does not allow my data to go over resulting in exorbitant charges!

I have been a customer for 10 years. The company isn't perfect but what provider is? I had ATT for about 20 years, in the Dallas area. When we moved to central Texas we could not get a signal enough to depend on. My husband needs to be able to call ambulance or me at work. We tried Sprint, T-Mobile and Verizon was the only carrier that was a good enough signal for us to depend on at our location. Now that we are both retired we need a provider that has a better data package. I am constantly online and also have a small business. We are on a month to month plan now as our contract is expired. Thinking about trying Straight Talk as we know we can get Verizon connection.

The online help is very good when there is a problem with my phone. I don't like how their prices are higher than other companies but I keep Verizon because it has the best coverage.

Plans keep changing. Told data overages covered then later told no, must change to unlimited plan at considerably greater cost. Overall not pleased & considering another carrier in the future.

Too costly for the service. No incentive to purchase new phones after contract is up. Customer service is so so at most stores, friendly but don't come through with promises for price when changing plans.

Verizon's customer service representatives helped me save money by suggesting a different data plan but perhaps the data price could be a little more consumer friendly... My experience has been good overall.

Unfortunately their service is great but their customer service is horrible and I find nine out of 10 times most customer service people are not well informed and most keep passing the phone to someone else. Also it is very hard to find a customer service phone number. They don't make it easy to call them.

I have several products from Verizon. I have 3 phones, 2 tablets, and one portable WiFi, which is in another state, at my mom's. She use to have dial up and it was a pain. So I got her the WiFi and it's better, but the signal is just like dial up curtain times of the day and night. I did go to a sales associate and asked about it and he told me that if I upgraded my previous device it would work better. I got home, tried it out and it didn't. The sales associate said it should have didn't understand why not. I understood, he just wanted the sale. He didn't hear me the first time about where I was located.

They are responsive to our concerns and always attentive to our requests for assistance! In our plan, where we have six phones, our needs vary among each family member.

The service seems to be the best in all areas. Verizon Wireless have good deals on phones. The downside is their prices are kind of high. I have been checking other providers to see if there is a better deal.

Never had an issue with Verizon!! In fact, their coverage and service is so awesome, I've never needed to use customer service... That should sum it up!

I am stuck in a 2 yr contract and I can do almost anything with my phone but make a phone call. I live in a city but Verizon says too many trees.

Verizon costs a little more, but the value far exceeds the money. There are no dropped calls and to sum it up, the service is better all the way around.

I have been with Verizon for a year and a half and haven't had any problems. I had AT&T before and the cost per month for the same service was a lot higher.

Great customer service, cell phone connectivity and reception, and fair price, too. I had heard that Verizon had excellent coverage and it is true. I seem to always have cell service.

I've tried several companies and always had a problem with dropped calls or no service at all. Since I use my mobile phone constantly for making calls and internet access, I need to be able to use it anywhere I happen to be. Although Verizon is expense compared to other services, you get what you pay for, not only in access but in customer service.

Verizon is expensive and charges for services not used. Ex. No landline but still charges as part of a "bundle"! I don't appreciate paying something for nothing!

Verizon has the best coverage for the areas that I frequent, but the price for service is much too high. I'm also getting a lot more dropped calls than I've ever experienced, and areas where I've driven through and never had a problem with service, I'm now experiencing issues with no service for short periods of time. I've had Verizon for many years, but I'm about to switch to another carrier, cheaper and uses the Verizon network.

Good service with good coverage but more expensive than other wireless companies. The ratio of services to cost Verizon is not, in my opinion, a good deal for consumers.

I have used two cell companies - Verizon has better air time services - very few drop calls. Their plan costs are much higher than others. They are not good in finding a plan that will fit your budget and they go up on their plans cost often. Their customer services is weak - you are kept on hold for long period of time, however, I am told that this is the normal even with other companies. I often say I will change, but others out there say other companies are no better. No win situation.

Verizon service and customer care is very bad. They just don't care at all. Their plans are overpriced and they don't give you what you are paying for. Can't even get through to customer service to talk to someone. Verizon is the worst.

I love Verizon. Their customer service is outstanding. But they are more expensive than the other wireless carriers and they don't offer the free or discounted upgrades any longer. I wind up paying for a new iPhone almost 1,000$ every couple years, instead of the 200-300 $ that they used to offer as an upgrade for an iPhone.

I used to have Sprint for years. My bill was around $130.00 per month. I had dropped calls a lot around Fayetteville, NC. Then my bill dropped to around $70.00. I was a teacher and had a discount. Then they had the friends and family plan with what they said separate bills. 4 lines $40.00 per month so we jumped on it. My bill cause the bill came to me just one bill was between $600-$700 per month. At first everyone had a job and then they didn't. I was so mad. They lied and everyone's bill was separated by a phone number so I had tablets and phones. I ran to Verizon. They lied as well. They never paid off my last bill, nor send us a refund check. However the service is excellent! No drop calls, the hot spot works very well. I have a iPhone 7s Red for HIV donations. I pay $130.00. No overage. We have unlimited everything. I love it.

Most expensive, offers deals to new people and screws existing ones by jacking up the price unless you sign another 2 yr contract. Over price their phones, like double!

I have been happy with my provider Verizon. Service has been excellent, no drop calls and customer service is good also. Adding service and changing phones has been a breeze.

Verizon service is generally reliable. However, you need to keep an eye on the billing and call periodically for recent or current discounts available as they expire and can be replaced by other "loyalty" programs.

I have never had any issues with Verizon. The service reliability is what I need for my job. I travel quite frequently and need to be in touch my fellow coworkers at all times.

Always going the extra mile to help customers get what they want! I love their friendly service and great attitude! In addition, they are very knowledgeable!

Cell phone companies are like cable companies. Call centers are understaffed, you get a variety of answers to the same question by different reps and, THEY HAVE VERY POOR LISTENING SKILLS!! Well like any other call center, Verizon must have a lot of turnover. You can waste a lot of time with reps who are very polite but are obviously brand new. Maybe it's my luck lol. And, you can go to one of Verizon's stores but they are understaffed and employees I've encountered are rude and make you feel stupid.

Always seem to be able to be connected with Verizon. With Sprint it's "let me drive a few more miles and see if it will hook up." Verizon and their billing, customer service and easy use of the phone are second to none.

Except for the too-high price, we've been very pleased with Verizon. We have three of us on the same plan and have more than enough data for all of us.

I don't have a smartphone. When I travel to Canada, my phone no longer works out of the country. When I have tried to get a basic phone with simple texting capabilities that can be used internationally, Verizon has no options. With a phone on my plan that does have international capabilities, it is always a process to get an international plan activated on this line. Every time I call, I get different answers - it seems like no one knows how to implement this request. I frequently drop calls on highways in Pennsylvania using Verizon. At least the customer service reps are happy and cheery as they are screwing up your questions/requests.

I have been a customer with Verizon forever. I have never had any problems with them whatsoever. When I have a problem they are very helpful and try to fix the problem.

I had the phone I got this last time changed out twice already. Once because the charger attachment didn't work and then the software was useless. Verizon wouldn't help me with this and wanted me to buy a new phone. I went through a lot of visits because of this and finally had my phone replaced by Motorola. I had insurance on the phone but Verizon said it was only for physical damage. I asked, "Then would it be better to step on the phone?" The customer service person said, "I can't tell you that but..."

Verizon always drops calls and they charge too much and automated customer service does not help. Customer service usually doesn't understand what is being explained to them, which is frustrating.

Verizon makes it very clear that at all times, their bottom line is always of more concern than their customer satisfaction. Their customer service is nonexistent and online representatives are more interested in upselling service plans then solving ongoing problems. Their only plus is that their direct competition is every bit as bad.

I think it is outrageous what consumers have to pay for any wireless service and equipment. If prices keep increasing I will think very seriously about giving up the expensive iPhone for a standard wireless phone, if they are even still available.

Verizon Wireless has easy to deal with and very patient technicians who dealt with a senior citizen trying to do her own work. Followup also a plus.

On positive side, no problems with dropped calls or reception. On the negative side: lack of unlimited data plan - one has to ask for it and it feels like a bait and switch; corporate salespeople are criminals - one guy told me an iPad was "free" but there was a $20 per month charge and no getting out of that for two years. Learned that the hard way.

In November of 2012, a 2 year contract was signed with Verizon wireless for service on 2 phones. Approximately 10 months later, we added another line to the existing contract. We purchased a phone from Radio Shack and Radio Shack gave us a Sim Card. We signed nothing, there was no new contract presented to us at the time or sent in the mail afterwards. In November of 2014, I cancelled the agreement with Verizon - the actual contract that I signed 11/2012 in the Verizon store. They pushed back and tried to say we had a contract that started on the date the 3rd line was added. They eventually changed their tune and discontinued billing the initial 2 lines. The 3rd line, however, they continued to bill for. Although we cancelled and there was no new contract, Verizon insisted that there was a contract. I requested to see a copy of this agreement multiple times but no contract was ever provided.

The salesperson talked us into buying 2 MIFI unit and also changing to unlimited data plan. However did not explain or give us time to read the small fine print about Verizon slowing the service down so much that it doesn’t even work after 15 GB. Also they are currently having a major internet issue. Will consumers get a discount for having such Sorry service? I doubt it.

Price is comparable, maybe a bit lower than other carriers. Service area has been good. Overall happy with the plans that Verizon provides. What would be much better is a cheaper base fee with no additional charges, but don't think that's in the cards.

Good company, the reliability has gone down since the unlimited contract started. Not getting good signals anymore when I'm out and about town. But the prices is dependable. Still happier than when I was with Sprint.

It has been Frustrating at times to get customer service to respond to concerns in a timely fashion. They are high-priced for plan packages and taxes and fees.

Verizon has reliable signal, but they're rather pricey for data. I only use data on phone when connected to Wi-Fi. Customer service is horrible. For non-techies, they are of no help.

The customer service at VERIZON is as useless and I believe they do it on purpose. It only took 3 years for them to make our due date the date it was suppose to be when we signed up with them. Every single month, month after month the same thing, and if you want to cancel a stolen phone GOOD LUCK.

There are no problems with connections and sound is always good. Very irritated with constant ads popping up telling me I have a virus or my phone is being damaged or running out of memory and insisting I need to download apps to fix the situation. Also have trouble getting voice instructions when using GPS.

We had Time Warner for many years before switching to Verizon. We have had Verizon for over two years now. We are very pleased with their service. We have hardly any interruption in service while before we had many.

We live in a rural area and Verizon is the most reliable out here. Have tried others and coverage was awful. I will not give up my landline for this reason. Service people need to use landline to get continuous service as do we, but Verizon is still the most reliable.

Verizon is expensive. However it is very reliable. Like other huge companies, their customer service is not the greatest. For my last couple of phone upgrades I went to Best Buy.

Phone reception is great. Service people in the stores could use some improvement. Some act like they are doing you a favor. Also, I was deceived on the cost of a new phone when they had a promotion. I wound up paying substantially more than what I was promised.

Customer service in store helpful most times. Phone does crazy things on its own. Can't tell you Why. Others experiencing same thing. And they have different phones with Verizon.

Verizon provides good service overall but I feel they could be more competitive with monthly charges and phone options. No longer can you get a free or low cost phone.

To make a long long 3 month story. I walked into a Verizon Store (Corporate) at EASTVIEW Mall Victor NY. Pleasant saleswoman checked my LG phone told me could not fix; offered many new phone options I refused until I thoroughly sought help to fix my LG which I loved. I told the saleswoman VERY LOUD and CLEAR I WOULD NOT SIGN ANY CONTRACTS for any phone. 2 hrs. later I decided to buy just a house phone. Easy, inexpensive, no contract, no problem.

Representatives are professional, courteous and well informed. However, feel that the cost is a bit high and I am presently doing some comparison shopping.

I'm a new customer but so far pleased with service. Happy to communicate with a quick response to call and like the idea of speaking with English speaking primary reps. Also big savings after switching over from ATT.

Verizon is very useful you can almost guarantee your connections will be connected just about anywhere you need service. As far as data services they need to offer a better deal.

Have had them for years. Good coverage, excellent customer service, a little pricey but worth the cost! I feel they have gone above and beyond to keep us satisfied! I went to upgrade my iPhone 6 to a 7, they told me the 8 was coming out this week and the price of the 7s would most likely go down if I could wait a couple weeks! They didn't need to do that, I was pleased.

I live in the country, and we lose connection constantly, or it will run as slow as dial up, we have DSL. Verizon is now going to replace the wiring from the junction box to our house, should have been done years ago. We'll see how it works.

Verizon has great connectivity and reliability. 99 percent of the time we can connect. They have a great variety of phones and their programs have become reasonable but are still confusing.

They are solid as far as towers and not dropping calls but too expensive and the "unlimited" hotspot and internet are unreliable and bogged down. The phone fees are high and no longer a discount on the line fee so the bills got extremely high.

We would be much happier with Verizon if they would offer fiber optic service in our area. It is frustrating that we cannot delete their voice mail service, must cancel it every time we get a voicemail.

I have had Verizon Wireless for over nine years and have never experienced a problem with this service. When I purchased a new phone two years ago, my monthly payment on my new service contract actually decreased. Verizon is the best wireless service provider in upstate New York where I currently reside. I will definitely continue with this company for years to come.

The company is only interested in sales; not interested in servicing existing customers with their problems; it seems like they want you to leave and go elsewhere and return as a new customer.

I always feel like I am getting ripped off with Verizon. I have prepay and regardless of my plan It seemed like I run out of data. With the always on data I feel is not always on.

I feel that Verizon is very overpriced compared to other companies. However, living and working in a lot of rural areas in V. T & N. H I have no other choice if I want cell service.

The Verizon Wireless service is excellent. I have never had a dropped call and they have stores in my neighborhood for my convenience. My biggest problem is that they should be more competitive and offer more with discount prices. They should offer a rewards program for their loyal customers.

We have had Verizon for over 10 years. Have not had any problems with service or availability where we live or when we travel. Recently we upgraded to unlimited data so we could drop our home Wi-Fi and cable TV. Using the Verizon Hot Spot was one of the smartest choices we've made. MY computer, wireless printer and all of our devices work perfectly and we are saving about $150.00 per month. Shortly after we switched we were upgraded automatically to an extra 15 GB of Hot Spot "for being long term customers" for free! That NEVER happened with either DirecTV or CenturyLink. We were never given any incentive to stay with those companies.

Verizon works better where I live. Much better than AT&T. However AT&T is better in the city. Internet connection is kinda slow at times as well and I have unlimited data.

Good quality reception just about anywhere on the eastern seaboard. Our company tried switching to a different carrier, but the signal strength wasn't nearly up to par.

Verizon does a good job. But tends to be a follower in pricing, but a leader in service and product. Our company discount puts us at competitors pricing.

I would like to be able to get better reception at my home. The reception is very poor. Have to drive to top of hill to make calls. I have a booster which didn't seem to help. I must transmit my pacemaker to my Drs office. They recently went wireless and I have a very difficult time transmitting.

After telling Verizon I was going on a Canadian cruise, they told me I would not be billed any extra for usage as I had unlimited in Canada. I only used it when we were onshore or close to cell towers as I was not hooked into the ship's WiFi. They charged an extra 100.00 because I used it on the ship (even though I told them upfront I would be in a cruise)! They need to give their employees better training or credit the accounts of people who were misinformed.

I am more than an unsatisfied customer, I have been cheated by Verizon. I was promised to be bought out of my contract with Sprint and then was left holding the $400 bill! Dante and the management team at the Verizon store told me that I should be happy with my new phone and they would not honor the buyout deal. When I arrived at the store they said they would sell me the Note 8 for half the price and they would buyout my contract. They also talked me into the Note 8 because they said I had to buy a phone to do a trade in value... that was the only phone comparable to what I had. I spent 3 days deciding if I should downgrade to switch and was told this was by far the best deal on the market (I was told multiple times).

I am very dissatisfied with Verizon, I had photos for years backed up to Verizon's Cloud. While trying to view photos on October 30th, I noticed they were gone. When I contacted Verizon I was informed that I was supposed to back up all photos to another device by October 1st because of changes made to plans. I was informed that the photos are lost now... Yes, all of my memories are gone! Verizon doesn't seem to have a problem sending text messages when the bill is due but I don't have one message informing me of the new changes to plans. VERY BAD BUSINESS PRACTICE - VERIZON! I have been a customer for many many years! I will never rely on a phone service provider storage plan again!

Verizon is the worst company in the world! They lie, overcharge, nasty on the phone... I was making payments on my balance after I was sick and tired of their high bills after 12 years being a customer. They sent it to collection while making on time payments... paid them off today! Glad I switched to Sprint. Much better and no more fees or drama.

I opened a wireless Jetpack hotspot account with a marginal degree of difficulty over the phone, granted I purchased a SIM card from Amazon, so I won't fault them for that. Once I got set up, I ended up not needing the service, so I went to terminate it--hey I'll part with the steep $40 for the month even though I didn't use a single MB of data. That's my fault, however; I found that it was quite difficult to log in on their website. I needed a cell phone number tied to the account, which didn't exist, or an email tied to the account to even do a password or ID recovery, which I provided, but I was told was incorrect even though I never got Verizon spam on my email until I signed up. This provided enough friction to upset me to the point where I left it for another day--why is it so difficult to pay a bill?

As a Harvey survivor in Houston, Texas I called to work a payment plan until I could return to work, at the time the roads were all closed. I spoke to several reps with Verizon. Oh they were so "helpful" and told me that they would work out a payment plan. I said "Thank you so much" and made my first payment in September... Well my phones were shut off so I went to pay my next agreed payment for October and I was told I would have to pay it in FULL to have my phones turned back on! I asked the rep about my "payment plan" and she said "Sorry that is no longer valid." "It's WHAT? No Longer valid?" Her response... "Nothing I can do about it!" That was ALL I got!! So THANK YOU VERIZON. Trying to get back on my feet after MAJOR flooding. Thank you! I am NOW with T-Mobile!

Some of the Verizon Wireless stores have very poor customer service. Others have great customer service. I do not go back to the stores with poor service.

I love Verizon. Their service is reliable. Works everywhere I have been... and if you need help you can get it at the Verizon Store. They are GREAT!

When trade in my phone and told by Verizon customer rep stating I have 14 day to return the phone. After two days of service I decided to take them and close the account. Verizon lost my trade phone plus I had to pay for the bills of about more than $400 for all disconnected line. These morons at Verizon will not disclose or tell you the exact amount or close enough of estimated monthly payment. I will never ever deal or have to do anything with Verizon. They ripped me off big time. Thanks for your inconsistent and dishonest information.

Verizon gave me a wonderful deal with no contract. They also notify me if I use more than my average data service. Recently there was an unknown charge on my bill, and they removed it without question. I've never had a problem getting service anywhere I've had to travel.

My experience (attempting to add another line, Order iPhone 8 w/Life Proof Case) with Verizon's customer service over the last 3 days have been absolutely horrible. I was lied to over and over, and place on hold intentional several times while they "checked the account" and couple of the reps were just downright RUDE. The shipping address was incorrect. I was told three times that everything had been corrected to find out that it wasn't. Once this issue is resolved and my account is credited accordingly, I am canceling service. Verizon CUSTOMER SERVICE is HORRIBLE!

Have had nothing but problems since moving to Verizon. Have almost no service in my home, told by Verizon that even though I live in the heart of a big city just outside Atlanta, that I'm between towers. They tried to make me pay $200 for one of their extenders since they have such poor coverage. I refused to pay $200 for a large black box to sit on my desk taking up space because they have such poor coverage in my area. They finally agreed to give me one acting as if they were doing me a huge favor! After 2 years I upgraded my Samsung Smart Phone to the latest version and the extender quit working and I was back at step 1 with calls being constantly dropped.

Even though Verizon gives dread service with less drop call than most providers, they are too expensive. I have been with this company for over 12 years but when I find a server with comparable service, I am there.

After purchasing an Android and a tablet a month ago in Sierra Vista, Arizona, I received notice of an overdue payment on my phone. At the time of my purchase, I told the representative that I needed to know the exact amount it was going to cost me and paid in full the amount I was quoted. When I brought the bill into the same office where I purchased it, I was told that I had to speak to the same person that sold me the phone. (I then asked her what if that person had quit, would I not get to have someone else help me?) She (a young woman named Esmerelda) said I had to make an appointment with the woman that had worked up the contract for me, that she couldn't help me. At that point, I asked who her supervisor was and when she pointed her out, I walked over to the supervisor to complain about the service I was getting.

I am on the Verizon prepaid plan but they have no live customer service. I have a question about getting a larger tablet and still sticking with my plan but I can't get it answered, so I am changing to a different carrier that has live service, even if the product is inferior.

No problems with my cell phone -- lots of problems when we had landline with them. Cost is high, however, compared to other carriers like T-Mobile but reception best of all of them according to myself, family and friends.

I received notice today that my payment date would be backdated to the 2nd of the month. I signed up for Verizon on the 3rd of the month and have been billed on the 3rd for over a year-and-a-half. Why am I giving Verizon a payment for service I did not receive. If they do this to 10,000 customers then they have received revenue for service they did not provide. How do I signed up on the 3rd and made payments for over a year-and-a-half on the 3rd and now they have changed my billing date to the second and refused to help me. Why is Verizon allowed to backdate billing dates? Collecting a day of service when not providing that service.

We have been with Verizon for over 20+ yrs and went with T-Mobile's Senior plan which has better coverage, better unlimited rates, so we signed up on 9/24/17. We got Verizon Bill mid Sept. but had a question about our balance. Told rep that we have questions about bill & asked for billing history fr June to Oct. We finally received billing history 2 days ago, so our past due balance wasn't paid until we went over bills and T-Mobile is paying off Verizons phones early termination fees.

I've been with Verizon Wireless for a number of years and they've always treated me as a valued customer. I've never been hung up on, they're always friendly, professional, and personable.

I transferred my family’s phones to T-Mobile in February of 2017. I spoke with a customer service representative with Verizon during that transfer of numbers and agreed to pay the termination of contract fees. Verizon continued to bill me through September 2017. I contested the charges through my CC and contacted Verizon several times to no avail. Verizon had the audacity to send me to collections. I have never missed a payment to them. I only contested the payments they stole from me. Buyers beware.

Verizon is good in comparison to companies such as Cricket with customer service and accessibility of wifi. I also like the unlimited data and the low fee to add lines.

Verizon is a great company. Their service is reliable and the price for packages is reasonable. Very few dropped calls and the voice quality is great, too.

Being Verizon customer for 13 years, I was stunned when Verizon refused to add a booster in the area we live. We get signal, but very little. They are able to boost the signal, but won't. Then to have the audacity to put out these big TV ad on how good their signal there is out in nowhere, like fake news.

Verizon appears to have the best service (reception) in this part of the country, the Pacific NW. As far as price is concerned I am waiting for the cost of service to decline and I may have to wait a very long time.

I have been with them for four years and they have treated me greatly and appreciated it. The customer service department is very understanding and very kindhearted.

No accountability in customer service in Maryland. I was transferred at least 6 times to different customer service reps. all over the U.S.A. The first name only was given when asked and still no resolution to the problem. Inflated bill due the application of unknown fees that were placed on the bill by Verizon for several months. Poor service in technical support and repair. I ended up trouble shooting the repair & doing the repair myself.

They have different prepaid rates with the data provided to be minimal. I wish their phone rates and data plans rated as well as the service they provide.

I feel like I'm just another number, no pun intended. They leave you on hold for 44 minutes, hang up when it's your turn then you wait another 72 minutes. How dumb am I!!!

They always help and not pass me off to another person. They always speak English so I can understand them though it's a little hard to get the customer phone number.

I chuckle when I see the T-Mobile commercials encouraging Verizon users to switch. I laugh because I switched from T-Mobile to Verizon. While I appreciated the low cost of T-Mobile, its reliability left a lot to be desired. When I needed my phone the most, I would constantly not have service with T-Mobile. I have not experienced this lack of coverage with Verizon, using the same iPhone 6+ I had with T-Mobile. When Verizon says they have the most reliable network, believe them. I am extremely happy that I switched to Verizon.