Verizon Wireless Reviews

I got home to find out that I was completely misinformed. The plan still existed and the store manager was only interested in disposing the less marketable devices he had in store! I returned the phone the next day and asked for my refund but he withheld $35 claiming it was a restocking fee! He claimed it was a Verizon fee and I could get a reimbursement if I called the Verizon office. But to my dismay, that was also a lie. This type of practice is unethical! Now, I had to go to a Verizon corporate office to buy new device and was charged $40 for activation fee! It's like I got charged twice for something which wasn't my fault. It is deceptive and misleading! I am ready to post my reviews based on this experience on other consumer reporting and social media sites.

The sixth employee I dealt with also told me I was not "being professional", when I asked what the company could offer me for the hours of my time I'd wasted correcting their silly errors which included my having to inconvenience the poor people who's incorrect address to, and coordinating the return of a second device that I didn't even order, so that Verizon would not charge me over $1K for both phones. I even had to call and deal with FedEx myself to have this resolved, since the devices were sent over an hour away from my home. Verizon did not accept any responsibility or extend a single good faith offer for all of this, and the last "manager" I spoke with told me that she didn't know if I was "telling the truth" about the original address I gave for the device shipment or not. Like, what?! Aren't your "calls recorded for quality assurance" and notes made on the account with each employee? Obviously not.

It seems that Verizon is being run by inexperienced individuals who don't care about the integrity of the company or user experience at all. Their big solution was for me to upgrade my device and extend my contract another two years for more of this headache. Plus - Verizon's device "insurance" essentially is throwing your money down the toilet, since it's through a third party, to further alleviate them of any responsibility to uphold any standard of service, and covers literally nothing. After this experience, it seems it would be appropriate for Verizon to change their name to "Not My Problem".

Verizon offers none of the benefits of a status symbol brand, their network is no better than AT&T, in fact, small carriers like Boost mobile, Cricket, and several others actually offer better rewards than the "prestigious Verizon". For example, I was paying $120 for 1 GB of data, if I went over it could easily be a $300 bill with little effort. My friends that use Cricket, routinely get better reception than I do, because cricket uses the AT&T towers. Not only that but they receive unlimited data, the only stipulation is that after they have used their 10 Gig's their service is turned down to 3G.

Alright, moving on to what drove me to actually write this post. Two days ago on October 1st, I recently saw a very inconspicuous promo that Verizon customers could turn in "any working smartphone, and in return get a cell phone upgrade plus a $300 statement credit". I was very skeptical that I would walk in and this would work as advertised. The first rep had never heard of the deal, so she had to get her superior. It was no surprise when she said that my "working smartphone" had some scratches on it, so it didn't qualify for any promotion.

However I am part of a family plan and so she suggested I could use the upgrade, which was good for three very specific phones: The Samsung Galaxy 6+, The Galaxy Note 5, and the Droid Maxx. I was told that there would be no additional costs to my bill, and the rep showed me a nice phone, so I decided to pull the trigger. After paying $50 in fees and a "surprise $9 extra a month", I still decided to go for it. Once I brought it home yesterday evening my brother saw the new phone and told me that I didn't have the Note 5, but rather just the Samsung galaxy 5 (A phone that wasn't even an option in this promo). I looked it up and he was right. Since I am not a huge phone guy, I didn't know if I should even bother going back for the Note 5. So the next day (today), I stopped at a Verizon kiosk and they couldn't believe the screw up, and said that the Note 5 was worth about $100 more than the Galaxy 5 and to go in immediately.

When I brought it back, I was not accusatory, I did not suggest she purposely ripped me off, I simply said that she must have accidentally grabbed the wrong phone, and that I wanted to return it for an actual promo phone specifically the Note 5 because I bought cases for it and they were obviously useless with the Galaxy 5, and I didnt want to lose that money.

I honestly thought I was going to get a small apology, and it would only take a couple minutes to wrap it up. To my surprise the manager called me a liar, charged me a $100 tax and restocking fee, and wouldnt even set my new device up, basically just changing the contacts. I said, "Well a very easy way to figure out the misunderstanding would be to ask the employee who sold me the phone the night before". He said he didnt have to because he knew I was lying. I asked him how I would come up with a phone not even in the upgrade promos, especially a phone that was worse than the ones being offered via upgrade.

He said that there was no way that I didn't know that I had the Galaxy 5 in my box when I left the store, even though I explained to him that it was his employee who told me it was a note 5, so that's what I assumed a note 5 looked like, and that after she showed me it, she went into the back to transfer my contacts, so I basically only took a brief peek at what the product looked like.

I was extremely angry, disappointed, and shocked. He said I was obviously lying and he should kick me out of the store, because why else did it take so long for me to return it (18 hours) half of which I was still under the impression that I had the Note 5. I am almost 30 years old and I have a daughter. If the Verizon store employee doesn't know the difference between two phones that look similar, how am I supposed to tell.

This occurred on October 2nd, 2015 at the Verizon on Union road in Cheektowaga NY, the manager's name is Joe, and evenly though he admitted it was within his power to waive the restocking fee, he made sure I paid the amount in full, acknowledged he could clear this up by asking his employee, but didn't have to because I made up this crazy lie. I hope this reaches at least one person who decides to go with a different service provider. Sorry for how long/disorganized this post was, I wasn't planning on spending so much time on it.

Is this their way I've finally force my hand? To literally bully me into giving it up? This is what a loyal customer of 10 years gets? Bullied? Out of their unlimited data? So, I'm stuck with the phones, to keep it? And if I want a new phone I'm punished by removing my data plan, that I have had for 10 years??? So it's "ok" to bully your customers into giving in? I have faithfully paid my bill on time for 10 years, wasn't asking for anything free, or discounts, or to do anything underhanded! I am appalled that they would stoop to this to get us to let go of our data plan, and to do this to a Veteran and his family sickens me!!!

I called Verizon customer service and after trying all the usual things to fix our problem (even bought new phones for my wife and myself), nothing helped. More calls to customer support resulted in a conversation with tech support and they informed us we are living in a "marginal" area for coverage. I asked how this could happen since we had great service up until June, 2015 and we have not moved. They replied that the tower closest to us was not able to provide us with a strong signal plus we live on a lake and that affects cell reception.

The lake was there when we had excellent service so nothing has changed except Verizon. They offered to give us a refund on new cell phones we purchased if still in good condition and we can seek service elsewhere. Apparently Verizon is so big, losing a few customers doesn't matter to them. By the way, our son, daughter, son-in-law and granddaughter all have service with Verizon and live in the same area. We are all having the same issues with poor service. Really think Verizon needs to update their coverage map because it should have some big white spots in some areas that are shown red.

So here I go again. Call and get transfer to a very rude rep, I believe collection or again finance, and states that my bill has no changes. Ask him to email rep to call me back and never happened. Also adv "just stop your service, pay us your reg payment and 189.00 close to 500.00 catch up, restart your service." Sad customer service; every rep is different since may 2015. They get most my small retirement check because I need a cell and raising grand kids can't be without. Sorry, Verizon has no heart and once missed up, no fixing. Long time with them and unable to get out... Everyone think twice. I have Verizon Fios for TV and home phone and they are awesome. Verizon cell no one knows what the other hand is doing and no compassion for their customers who may fall on hard times.

When I came to Verizon it was so I could UPGRADE EVERY YEAR @ 50% which was being advertised and was the only reason I came to Verizon and then they change it to trap you. It's VERIZON'S way of saying you're in a 2-year contract but you're not on a 2-year contract. When I went into the store to edge up the sales rep never explained to me that the EDGE Program had changed to 75% and now it's 100%, the sales reps know what not to say to hurt them from getting the sale.

Now VERIZON don't want to let me go without paying my phones off. I even asked them to let me give them the one phone that I recently edged up on back, due the sales rep not properly explaining to me the new rules was 75% and due to the fact of them changing the EDGE Program when it was clearly being advertised as upgrade every year at 50% but of course Verizon couldn't man up and do the right thing and not be so CROOKED.

Then on September 27, 2015, it would be overnighted to me and I would receive it on September 28, 2015. I still have not received the glass protective screen and they are unwilling to credit my account the $26.86 for the glass protective screen. At this point, I would like to be credited the $26.86 for the glass protective screen and also be remunerated for the hassle, inconvenience, frustration and time that I have had to go through.

To make this situation even worse, after explaining this to the Verizon rep and her supervisor neither of them would credit my account without forcing me to make a purchase first. The supervisor required that I go and purchase the glass protective screen before they would apply a credit to my account. Why am I being strong armed? The supervisor put me on hold, so I drove down to the Verizon wireless store and purchased the glass protective screen.

After explaining this to the supervisor, she then immediately denied that I went to the store. I mean she had the audacity to call me a liar. She then interrogated me asking for the store address, receipt number, time, and store number that I provided off the receipt and then called the store herself to confirm that I purchased the glass protective screen. Then without even an apology for calling me a liar, she said that she was going to issue me a credit.

At this point, everyone that I have had the sincere displeasure of dealing with, about 5 people at Verizon have not honored their word. In the rest of the world, we call those people liars. In this case, it may simply be that the representatives at Verizon are simply inept and incompetent. Verizon representatives telling me that they would overnight the glass protective screen and then telling me that they are not responsible for the United States Postal Service not delivering it overnight. And further the representative telling me that they could give me a tracking number. Like that is going to do any good. I mean it has only been 36 days of dealing with the same issue, repeatedly and having Verizon drop the ball.

I was no longer interested in hearing that they would ship it out to me, as I have already been told that by at least 3 Verizon representatives already. I wanted to get off the phone and have this resolved. And I was not interested in going to a Verizon store, purchasing the glass protective screen and then having to waste even more of my time by calling Verizon back again. For them to what? Lie to me again.

As this is what I come to expect from Verizon employees. I mean seriously 2 hours of my day today to get an issue resolved that Verizon totally screwed up. Not once, not even twice, not even three times and are completely unable to bring a satisfactory resolution. Shame on you Verizon. Oh, and Dan -- great job. Reviewing my account and determining that $5 would be enough remuneration to keep me quiet. Did $5 even cover the gas that I spent to drive to the store? I should've never had to drive to the store. This has been Verizon's fault and they have refused to take responsibility.

Verizon sent check for $98 less than they overbilled, but I deposited it anyway to get some money back. My bank apparently reversed some of the charges several weeks after I deposited the check. Verizon immediately sent my account into collection, even though Verizon illegally billed me for 140+ days and never paid interest, had almost zero communication, never got back even though they said they would, and did not notify me bank had withdrawn any funds. Over a week later there still are no Verizon funds in my account but Verizon has placed my account in collections anyway with no notification.

This is a typical case of the Big Corporation bullying the little Consumer to squeeze every last dime out of them, because Verizon is a Bully and they can get away with abusing most Consumers. They don't care how illegal their activities are because the Consumer is nothing and Verizon will get away with it without any penalty. The US and State governments are responsible for keeping the illegal activities of Verizon in check and should make every effort to uphold the Federal and State laws. I spend weeks of my time and Verizon spends almost 0 time correcting their illegal charges. Try any other carrier than Verizon to save yourself a huge headache. Abused and Angry Consumer.

The short end of the story is, first Verizon said we had no insurance. When we brought in the bill of sale showing that we did, the story changed to we cancelled the insurance when we cancelled the international plan. We didn't... if it got cancelled, the Verizon rep did it, perhaps by accident, but not with our request. Now my daughter is stranded in Italy for day #3 with no way to let anyone know if she is safe. Verizon has lied to us for 2 days, stating it would be resolved that day. Do not use Verizon if traveling abroad... Once they have your money, you are on your own.

The customer service rep Christine was rude and would not give me her employee ID or last name. She also told me to go to the store because it was them who sold me the plan. Verizon is the worst. They have no human decency. I am ending service today. Ps- my phone cuts out while driving in southern NH. When we look at the Verizon map, I am in the red service zone. Apparently that is a lie too.

I agree that I share some responsibility by not looking at my bills but I was on auto pay and, in my defense, I believed that Verizon had proceeded with the disconnect as I have been a Verizon customer for 16 years. This was their mistake. My mistake was trusting that they would do what they said they would do. I don't know of any other company that would accept overpayment and then not make it right when the mistake was discovered. I am truly disappointed.

The reason for the BBB submission was regarding poor customer service and incorrect information provided to me. The resolution of that BBB submission is worse customer service. The cell phone industry is becoming more of a commodity and service is playing a more critical role in the customer retention. How a company can be so poor at the resolution of BBB submissions is amazing!

I replied not true. This was never contingent on a trade-in. She reply, "I want to believe that but from what the notes read, it is not something I can help you with although I really want to help you, Call this 800 number that I circled as this is not something I can just give you (referring to a $200 upgrade credit)." After spending an hour in store speaking with Customer care they found the offer as I had originally stated, I asked for ** to speak with her... then her only response is she would not be able to honor it regardless of what she said.. I could not believe how easily brushed off ** could careless that I walked out with no resolution – this is a corporate store. I was treated very unprofessional by this individual. I went to the nearest VW location – John assisted me and resolved it 100%.

It is unimaginable with so many options that ONE unprofessional could create this kind of reaction for me to take time to COMPLAIN. In reality ** could truly care less that I walked out of that store but just maybe someone else will care. GOOD LUCK Citrus Park if you want this type of individual representing your store. I'm sure I am not the only customer who finds her uncaring brashness offensive – extremely condescending and uncalled for...

How can they not give me the address when they say I owe them almost $600.00 on an account that I supposedly set up and am responsible for? I don't want to pay for something I didn't order, ask for, want or need! Please help me out if you can. They have sent me to collections for something I never ordered, never received and do not have. This has been going on for a year now and I need this cleared up ASAP!

I got a call a few days later that the phone had come in and when I went to the store the manager was not in so a very large, heavyset girl with an attitude waited on me. She rummaged around in the back and finally came out with the box the phone was in. She attempted to transfer the data from my old phone but was not successful. Finally the manager arrived and accomplished the transfer. I was given the phone and the box it came in but no bag AND NO OTHER PAPERWORK. I just assumed that my rebate gift card would arrive in the mail, so I waited. After having the phone about a week it locked up when I attempted to activate my voice mail. I went back and yet a third employee, a young bearded man with dark hair, revived the phone by changing out the sim card. I went home and waited until today, Sept. 25, to inquire as to why my gift card had not arrived.

When I went into the store today I was met by the same man who replaced the sim card. I told him that I had not received the gift card. He said "Did you mail off the paperwork that was in your bag with the phone I gave you," apparently not remembering that I did not buy the phone from him, and he was not present the day I picked it up (his name does not appear on my sales ticket). I said "You never gave me any paperwork. You never gave me a bag. A little communication would be nice." He said "I did give it to you and I told you about it." Of course, he had not, so he was calling me a liar. We began to argue back and forth. I asked his name and he told me (I will not include it here). The conversation became heated and the sales associate said "There's my manager if you want to talk to him."

The manager was standing there at the next counter without a customer, totally unconcerned, staring at his phone. I went over to him and asked him what remedy could be provided, even though I had been insulted by his employee and he did nothing. After I spoke to him (he stared at his phone the entire time, never making eye contact) he offered to take my number and name and call his "account manager" to see what could be done and call me back. He has yet to do so at the time of this writing. I called Verizon customer service when I arrived home, sullen and angry and uncertain of how to proceed, and after a long conversation and being on hold multiple times I was told that the problem was that I was supposed to turn in my old phone to get the rebate.

First I had ever heard of this. I called the manager of the Russell Cellular back (he had not called me as he said he would) and he said "No, no, you don't have to give up your phone. It doesn't work that way." He sounded annoyed that I had called. Now Verizon is included with Comcast and Sprint as the companies that have lied to me, cheated me, and insulted me. This franchise store in particular has humiliated and hurt me, although I never had good service at the Louisville Ave. store in Monroe either, at least not AFTER I forked over the money for my first Droid and signed on. The very young and immature staff at that store was never helpful after my initial visit, acting like spoiled, sullen children. Now this!

I am now waiting, counting each day for the next year and ten-and-a-half months until I can be done with this contract. If I had $350 to pay the early termination penalty, I would pay it and be done with this criminal-like enterprise. It is interesting to note that while I was waiting for the data to be transferred from my phone back in August, a distraught woman came in complaining about the fact that she had back-ordered the special screen protectors for her phone and it had been three weeks and they still were not in. The heavyset girl blew her off and she left in a huff.

I hope many people read this review of this business. I wish I had read more of these reviews before I did business with this location. These are the kinds of people that Verizon awards its franchise locations to, but they must live it down, because it is tarnishing their brand and their reputation. I have been a manager myself and I would never have allowed one of my employees to address me in the disrespectful manner I was addressed today. But the biggest insult is that the sales associate, who had never sold me anything, lied to me (in presence of his uninterested manager) and implied that I was lying. Isn't the job of the manager to at least hear the customer's version of what happened, even if they deny them a remedy for their dissatisfaction? It is a serious matter, I think, when employees lie to a customer, and tell lies to the manager to cover up their incompetence and mistakes.

It is also does not inspire confidence in their brand when the manager says one thing and Verizon customer service says another. I have tried to calm down now and write rationally but this experience made me the most angry I have been in a long time, as I hate companies that provide poor customer service. I am a 59-year old man and I am a professor at the local university. I realize that the younger crowd probably is annoyed when they have to serve people in my age group. I wish I had taken my business elsewhere. Perhaps this matter will be resolved. Nonetheless, I thought you should know, just in case you care. Isn't this the company that just billed some poor guy for 2 million dollars? That says a lot, I think.

I first worked with a younger lady who tried all she could to look up and figure out what was going on with the tablet but was having trouble even finding it in her system which led me to believe it had been recalled, but who knows. After being in the store for what felt like an hour a man named Matt took over and told me that they didn't know what the dang deal was but there was no way they could fix it or get me a replacement. But he already had the newest "version" of the tablet in hand and offered to trade mine out for this new one and throw in a pair of "Beats" headphones!!! I was ecstatic!! I couldn't be happier with the outcome. Even though it took a long time to find a solution, all ended well. I'm a firm believer that companies are more willing to work with you to help you out if you are patient and understanding not yelling and demanding things and causing a scene. Booyah!!

I had a store manager by the name of Josh. Run out of a boulder Verizon location to show the cops he had called on me for parking in a handicap parking because he failed to see the sticker on my plates. This caused me to be detained for nearly an hour on a 35 min lunch run costing me my job. When I called the store to let them know a prick kid named Aaron told me find a lawyer who can take on a company as big as this then called me a ** and hung the phone up on me.

This is not isolated to this store or this district. I have been left for over an hour while employees at the Verizon store in Westminster Colorado sat sometimes 4 at once and played with the new iPhones while several customers gave up and moved on. Then when I attempted to confront one and ask why me and my father have been sitting for over an hour the store manager told me and my father to leave. This has happened several times at this store which is the closest store to me. The 120th store in Broomfield is so bad we don't even go. There's always 20 people waiting and no matter what you do the wait is always 45 to 75 mins and a kid with a tablet gives you a list to wait on.

In Houston Texas my parents have been cursed at, called names and even had one employee physically wrench a phone from my disabled father's hand in so hard that my father actually had the top of the mophie case - it was in still in his hand. The man literally reached out and yanked the phone from my father's hand. On another occasion he was told "if you don't like it sue us". Now I'm attempting to leave Verizon and come to find out Verizon cloud isn't supported by Apple. And my version has to compensate and use its own software to access the data. 75 gigs in My Cloud. This is storage I have been using for over 3 years and now that I want to take it off I am force to take each one off one by one. But now the Cloud app that downloaded to this laptop without my authentication or verification last night has uploaded every bit of data from my laptop onto My Cloud nullifying 6 days of work.

There is nothing they can do. Either we call them and either I get a lady named Tanisha, Lesha, Lashay or Denay or a guy named Bill, Tom, Derek or Bob and every time I get one of these names they refuse to allow me to speak with higher ups. Sometimes they're nice but often especially with the Tanishas and Lashays I get hung up on. So does my mom and so does my dad. This is a racket. Worst than all of this is the fact that now they have access to all of this and I cannot control any of it or delete in mass. The browser I am forced to use times out before I can get more than 100 downloads.

It's literally non-stop with this. and I'm not the only one. IDK what else to do so I'm turning to a complaint website - maybe someone can help. I have been in tears over this. It's ruined my week and it's wrecking my laptop trackpad. I'm finger buffing a shiny spot onto it. Please someone end this nightmare and NEVER USE VERIZON CLOUD. IT'S AWFUL.

Having been a long-time Verizon account, now with 7 lines on our account, you might think that they would have some interest in being more helpful in resolving this situation in a customer-friendly manner. Not so. We just paid a $500 bill for the lost phone. When the opportunity presents itself, we will no longer use Verizon as a carrier, and will recommend against them at each opportunity.

I have a total of five lines so this generates an additional $100 for Verizon. Their excuse? It's a payment option not an arrangement, whatever the hell that means. NO Verizon, that's just your way of conning your unsuspecting, struggling customer into spitting out more of their hard earned money with your greed and deceitful tactics. Why you are allowed to continue to scam the customer in this manner is beyond me.

Tonight I stopped in with my daughter, making this her 4th visit to clear this up. The store mgr. sided with his long-term employee and said my daughter must have changed the plan. In so many words, he called her a liar to her face. He wasn't even there when the transaction happened. He rolled his eyes at me while trying to explain the bill - he was rude! And yes I was upset!!

On top of everything, we are now being told that we can't go back to our "previous plan" because it was discontinued. How stupid do they think we are? Somehow he was able to put my bill back to the $412 a month amount. Even though I got my monthly billing fixed, deep down I'm not happy with Verizon and how they treat their customers. This isn't the first time a plan has disappeared. I just kept my mouth shut in the past.

I poured my heart out to them & begged them to work with us just a little while we recuperated financially & they were completely heartless stating rudely there's nothing they can do about the extra charges & this last time our bill was due I called them PRIOR to them shutting us off & BEGGED them to NOT shut us off & said that we would pay the bill in full 3 days later on payday... Again very coldly they stated they could not do anything & to pay the bill by the following day or they would be suspended. Well they WERE suspended the following day & 2 days after that we had to pay 670$ to turn them back on & AGAIN all the reconnect fees were tacked on.

The check we used to pay them bounced (our account was 10$ short because of all the extra fees we had to pay) & instantly the phones were shut off again, reconnect fees were tacked on again & now we have to go into a Verizon store to pay the bill in cash! Please keep in mind we have paid a fortune to this company FAITHFULLY over the last 15 years & in this one period of our lives where not only are our cell phones crucial to keep communicating with doctors, therapists, and each other while my husband works 80 hours a week trying to keep our family above water but we are going through something I hope no family ever has too & I'm absolutely disgusted with Verizon's take take take attitude!

They are a HUGE company & apparently 15 years of dedication means absolutely nothing to them! I hope there never comes a day someone else is at Verizon's mercy because they have ZERO MERCY, ZERO COMPASSION & ZERO customer service skills. They are all about increasing your bill & tacking on extra fees every chance they get. We WILL come out of this & when we are back on our feet & our daughter's stable again we are kissing this greedy company goodbye for good!

When I made landfall and checked my email briefly, I had a message from my girlfriend telling me they were going to shut the phone off. I did not have enough time to make any further inquiry and returned to the ship. Verizon had not sent me any email. I landed again a month and a half later in Egypt and had more time to get online and investigate. At that time, I found out that Verizon had not received payment from my bank although there were sufficient funds (still a balance in excess of $1,000) to pay any bill that might have come in.

I contacted Verizon to correct the mistake, but they told me they had sent the bill to collections already. I found out the amount was ridiculous! I asked how on earth the amount could be so much when my monthly bill was below $100 and they told me they had canceled my contract and charged me an early contract cancellation fee, then they had tacked on various fees and charges.

I offered to pay an amount that was more than 3 months of service would have cost me, but they referred me to the collection agency. The collection agency would not take my offer either, so I told them they were fools; they could have a fair amount now or they could have $0 and there was no way I would ever pay them. I never did pay them and I had the "debt" bringing down my credit score for 7 years, at which point the statute of limitations expunged it from my record. That was not fair since the "debt" was just a bunch of BS they made up.

Bottom line, Verizon is a terrible company that is more concerned with getting as much money out of you as possible than providing fair and reasonable service. I will never do business with this company again and they have lost what could have been a lifetime customer. They probably made a couple hundred selling the invalid "debt" to the collection agency who ended up taking a loss, but they lost out on over $10,000 they would have made if they had kept me as a customer all these years instead of driving me away. I've used Net10 since then and it has saved me thousands, plus I don't have to sign contracts or do business with a company I would like to see crumble. Up yours, Verizon!

The next day, I refused the package, checked my account online, and saw unauthorized charges. When I spoke to the CSR, I was not aware that my brother purchased a case as well. I asked the store to fix the situation, & they replied, "No," that I would have to come in to the store to verify my identity. A little late. Since I myself am disabled, I do not have the extra income to pay for their mistake and just make them go away. I suffer with chronic pain, & I have been forced to make unnecessary trips to their store, creating more stress, and this just exacerbates an already bad situation.

Verizon management suggested we separate the 2 phone lines, so my brother and I would each have our own account. I did as instructed, but was told they could not make changes there. I called the prepaid department, converted my brother's phone to a prepaid account, and paid the $50 fee (for airtime). However, they did not disclose the change came with an early termination fee which was $140.

Upon receipt of my November 2014 statement, it had more charges. I called again to fix the problem. The employee explained the fees. I suggested to revert everything, and wait for the contract renewal date to convert to prepay. After weeks of complaining, they refunded the early termination fee, but not the $50 prepay fee. I was told to call Corp. CSR, and I had to explain the story again. They sent me to the prepaid dept., and they were not brought up to date, so I explained the whole story yet again. Now I am furious. After all that, the response was that they do not do refunds. I could not believe my ears! I went back to speak with the managers who said "Why are we having this conversation again?" as if this was my fault.

Finally I called the CSR again, and asked, "If I close out my account today, how much will it cost to buy out my contract?" I paid the requested amount, and today September 16, 2015, I am still receiving bills & calls. I have spoken to all levels of customer service, including executives, all they say is that there is a binding contract. Verizon breached the contract and the trust! I already bought out the edge agreement. Ty, of executive relations said, August 5, "We do not honor agreements that you make with our customer relations team." Scary!

There was nothing wrong with my phone and would like it as a backup. I requested from Sarah a supervisor or a manager to help resolve this and my request was ignored. I asked Sarah to have the Ashland store manager to call me and she told me this was not possible. I did receive an apology for the frustration. Verizon's customer service is awful.

Verizon maintains that I will still owe this over $400 bill and we're more than happy to send me up with payment arrangements. That is never going to happen, I'm going to fight this everywhere and with everything I have. I really feel a class action lawsuit is in order but I've only just begun to scratch the surface of how I'm going to make sure that they make this right.

As the process of having me completely set up with the phone and tablet comes to a close, I ask for the first time of 3 times, "this tablet is free and I'm not going to see any hidden charges on my next bill?" All 3 times he says "yes, it's free plus you are getting 4gb extra data usage on your phone" which is Lie number 2. I inquire about the tablet and the extra data one final time to make sure I was hearing him correctly. He replies again with, "yes, the tablet is free as well as the extra data." He then explains that all I have to pay for is the phone on the monthly plan to cover the cost of the phone. He reassures me that the monthly payment for the phone is all that will show up on my bill. I say great and with that all things have been set up, bagged up and I'm out the door.

Received my Verizon bill in the mail, guess what?? Yes, I was charged for the tablet, the extra data, and the activation for the tablet. I went round after round after round with the call center which also lied to me repeatedly by saying they couldn't do anything and encouraged me to return the tablet and get credited for it to which I said "ok, then please cancel the service for it." She said "sure no problem" and again encouraged me to get back to the store and get my full credit for the tablet and all the services that went with it. Guess what? The reason I even called the call center was because of the bill I received, so by now the store's lovely (and I'm sure planned) return policy had expired.

I told the guys in the store including the manager, that I was referred back to them by Verizon call center to get full credit for my tablet and the services that went with it. They refused and in fact quite comically wouldn't even touch the Verizon bag that I had brought everything back in, saying, (picture a guy holding his hands up like I'm pointing a gun at him) "technically sir this is your property and we can't touch it". Here's the other wonderful thing he then tells me while looking at his computer.. "looks like you're being charged 175$ for disconnecting the tablet". I kind of smirked and shook my head because I couldn't believe what had just transpired. So, I was left to reactivating the tablet so I could get my 175$ back. Oh, and of course a charge for the reactivation, LOL.

I truly believe after my experience with the call center and the store that this is probably normal and trained practice for Verizon employees. I think their main mission in these cases between the call center and the stores, is to grind you down over and over and over until you simply just give up. Which is what I ended up doing. That is another tactic that I truly believe Verizon trains its employees to do. I am going to wait until after the new year and cancel all services which will cost me 800 plus dollars to do, but I will be very happy to be rid of them forever.

My complaint is with what I believe to be unfair data calculation Verizon practices in regards to my Jetpack 4GLTE Mobile Hotspot Model #890L for home internet. In other words, the speed in which they claim I was using data on a monthly basis. I was, until recently, a long-time customer of Verizon for home internet originally with a 3G Jetpack a few years ago and then upgrading to the 4G Jetpack, starting out with 5G and then increasing my data to 10G for an additional $30 making a total monthly payment of $80 for 10G. When my data usage appeared to be reaching my 10G and then "DID" report a data overage these last three months with no downloading or watching videos, YouTube or downloading music, I questioned how quickly I was reaching and going over my data limit.

My first phone call was made to a Customer Service rep who quickly explained Verizon did not have a customer retention department and all she could do was remove the overage charge of $10 and offered me an additional 2G for an additional $10 but I would have to sign another contract to receive that offer ~ Really? Stuck another two years only for Verizon to speed up those 2G as well? I think not. She did remove the first of what eventually became three months in a row overage from my bill. So I watched my internet usage the next month and sure enough I went over those 10G as well.

Obviously I needed to go further up the ladder to the President of the Ohio Region where my e-mail apparently was forwarded to Engrid with the Executive Offices and that I would receive communication from her within a few business days or that I could call her. After a few days, I had not heard from Engrid so I made the phone call. This call resulted in her advising me she could contact someone in their technical department to look over the reported usage and would get back with me within the next two to three business days. Again, nothing from Verizon until I sent another email declining the offer of the additional 2G for more money and stated what my intentions were and then Engrid called. She indicated their technical department did not find anything unusual in the data reporting and she could only remove the last two overage amounts which resulted in $20.

I gave my opinion regarding unfair calculation of data and canceled my Verizon account. I am sure there are those out there who have no issues with Verizon (possibly those with unlimited internet), but for those who have limited data, we must closely monitor internet usage (more so because of Verizon). I can't speak for cell phone data usage as my service provider is AT&T. I have realized my first mistake was going with Verizon internet and not looking into what AT&T provides in regards to mobile hotspots. I am doing so now. Thanks for reading and good luck!

Supposedly, they say, the $10 are for data. But guess what! I have bad service where I live so I don't need the data, I prefer to use Wi-fi from TWC when indoors. If I am outdoors, it is common for most establishments to offer complimentary Wi-fi, and I would much rather use my phone to use the internet, than to be carrying around that bulky tablet whose battery life may not even allow you to complete whatever task it is that you may need to do. To top it all off, the data comes from the 1GB of data that I have to SHARE with 3 other phone lines. It would make sense if those $10 covered an additional 1GB of data, but it doesn't, and as it is, 1GB is hardly enough. All customer service has to tell you is that "nothing in life is ever free, and the tablet was free, you are paying for the service". A service I can hardly use in my own home. A service I never needed nor wanted. Also, you learn about the monthly fee after the return period is over.

I am so fed up with Verizon. I would rather pay half the fees to another company, like T-Mobile, where I still may get virtually non-existent service than to be paying it to Verizon, due to their lies. Either way, there is no functional phone service in my area, it seems. Might as well save some money to make up for what was stolen from me. Good-bye Verizon. You suck and lost 3 customers due to your deceiving practices.

So they are charging me for the 6gb plan and then next month will reduce that to the 1.5 they are so graciously offering me and will credit back to me what was paid. Ridiculous. So I'm paying them so they can credit it back to me. I can't sign on online because my ex hasn't released my number online. Wait... Who is paying this bill? I am. I'm going to AT&T and Verizon can send me a bill till the end of time. I'm never paying it. I spoke to 4 or 5 different people. It's a total cluster you know what. Oh and I went in to the store thinking I could resolve the issue face to face. Nope. Had to go home and call the 800number. STUPIDITY.

Verizon hasn't been helpful in information, has a difficult to sort customer interface; app or site. It's like a duck hunt, not straightforward. I just need to get solid answers to where and how all this GB data is getting used. $400 to $700 every bill is a bit much for service. Verizon, had been a reasonable service. Verizon had been helpful. Note, had been. Somehow Verizon now has an up sale focused agenda. Ask Verizon for help, support or solid answers, they'll tell you about a new money saving plan instead. I have yet to see a savings! Great coverage area, no doubts, but you need to be in the top 1% to afford continued use of Verizon.

I took it to Verizon store and they wouldn't believe me that it was a leak causing the damage; they said it was liquid damage and it was user damage and once it got sent in, they would determine if it was something I did, charge me $300 and void any warranty I might have had. Needless to say, I wasn't buying any of this... I couldn't make them understand that I did not cause this damage... I even had an otter case on it. No matter what I said I was to blame...even the G2 goes in and out of service for no reason. In the middle of a conversation or a game it will black out or turn off. I am not sure I am liking these phones...and I traded in our Galaxy's for these!!! Never again!

I told him that I needed to leave many times, that he's making me late for my appointment, and to give me my phone. He said it would be just another minute. I even called my Dentist office from the store's phone to inform them of same, quoting the salesman. One hour later I find myself 20 minutes late to my appointment, and for the next 4 hours in that dental chair having 4 different procedures done does not compare to the pain that Verizon put me through over the course of the next 3 days.

To make a very long and painful story short, Verizon Wireless stole my Cricket iPhone 4s from me, which was in perfect condition, not even a single scratch on it, that worked perfectly and never had a single problem with, and made me pay them cash out of my pocket for a restocking fee, after putting me through hell, all because their service and equipment DID NOT WORK AT ALL - NO RECEPTION, NO SERVICE at home. They also cost me 3 full days of my time, and 4 100 mile round trip in my car from home to their store. They stole my 500.00 iPhone, with all my personal info, contacts, iTunes, everything, and tell me there is no chance that I'll ever get it back. No I have no mobile phone service at all. A disabled 62 year old man, and left with no recourse against them, other than to let YOU know, when it comes to Verizon Wireless, RUN FOR LIFE!

I immediately went back to the store and explained to them that I did not make or authorize anyone to make this purchase. I had the shipping confirmation with me and showed it to the rep. It included the address to where the phone had been shipped. He explained to me that this was happening often and he would take care of it. He gave me quite a detailed explanation of how this is being done. He put me on the store phone with the Verizon fraud unit, and I was assured this would be taken care of and my account would be credited. The charges, including taxes, totaled a little over $600 dollars.

To make a long story short, 4 more visits to the Verizon store and 3 calls to Verizon (fraud unit) and this issue is still not resolved. I was told by a rep in the Verizon financial dept to deduct the amount of the phone and accessories when paying my existing bill as this issue was currently under investigation. He told me exactly how much to deduct and how much to submit with my bill. Apparently during my first visit to the store to alert them to this problem the rep FORGOT to stop the delivery of this illegally ordered phone. Imagine that! So when Verizon Communications saw that the order had been delivered it was considered legitimate.

Interestingly, Verizon Wireless and Verizon Communications work independently. So in two months time I have gotten nowhere. My account balance still reflects the iPhone 6 that I did not purchase and since on the advice of the Verizon financial rep I only paid a portion of the balance. I am now receiving calls informing me that if the bill is not paid my service will be shut off. My reason for writing this is to let everyone know that Verizon customer service is nonexistent!! If you do business with this company and have any problems, forget it. They will not help you!!! Signed, still waiting for my credit after 2 months!

After waiting for the supervisor to call me back for 2 days, I finally called them back. I ended up on the phone with a supervisor named Laura. She explained to me the same thing that the original rep said. At that point I explained to her that Verizon was not honoring their contract and that I would simply like to go back to the $299 plan since I had paid over $299 for my current phone and that if they did not want to honor their contract I would simple like to go back to the $299 deal since it was still available (looks like the original rep lied to me).

Well this is where it got good, she asks me to hold, and when she comes back on the phone she say "Sir I have some good news and some bad news, which would you like first." I told Laura "give me the bad new first." She says that I am stuck in the Edge program unless I would like to pay off the phone as they told me before. I then ask her "what the good news was." She laughs and says "that was it." In other words she got a kick out of giving me bad news and insulting me (mind you, that I didn't get upset the entire time I have talked to any of the agents so there was no reason for being obnoxious). So I lastly say to her that since I have been a customer for 20 years (I started with Bell Atlantic) that was their attitude? She said "yes." I am now looking for a new company after 20 years of paying my bills on time and never complaining to them once.

So we called, frustrated and tried being as polite as possible to let them know what had happen. We were put on hold for 20 mins then redirected to their billing department. Not only did they tell my girlfriend to calm down, they would not hold an adult conversation. Not allowing her to finish what she was saying was only making it worse. So what did they end up doing you ask? Well they told us confidently, that we had made another payment on Friday?! Seriously? When we called to confirm that it was cancelled? So we are at the bank right now, trying to get this reverted. Very upset, and very hungry.

When I called customer service, (waiting on hold for 40 minutes) they said they could not put an account on hold for 9 months, and could only transfer it immediately or close it, which I would have to pay to do an early cancellation. Disgruntledly I agreed. They were at least willing to remove that one month charge (after I had originally put it on hold). I agreed to pay it off over a couple months and made a $50 payment. About another month later I get another email with additional monthly account charges. I tried to go into My Verizon account online to view my bill and pay another installment but it said I could not view my bill because the account was closed, but that I owed $188. (Why would they close an account that is owed money on?)

So I called customer service, after a 35 minute hold I gave up. I tried the online chat. After going through the sign up process and wait, they tell me chat is not available and that I'd have to call. WTF is wrong with this company!? So here I am trying to view a bill that I apparently owe money on but can't see it or get anyone on the phone. Yes, this company makes me angry.

I'm not surprised, just disappointed. It's a billion dollar corporation, I don't think they need my money that bad as to hold my credit report hostage on a bill I don't actually owe. They are requesting I pay my last bill in full even it includes the entire month of August, changed in advance and we switched back to T-Mobile on the 15th of the month. So now even I won't owe them the entire bill, and will be credited I am being told by their financial services department that if I don't pay up in full right now they're putting me in collections. It's wrong, infuriating and I'm tired of companies in this country being allowed to ruin your credit over issues like this. It's ridiculous.

Now if I want out of my contract all together I need to give them $350 for a tablet that I never even took out of the box. Highway robbery is what that is. I hate this company. I hope they get sued. And since we've switched now our phones mysteriously don't work well. As if they set up their Verizon software to not work with other carriers. I've even spoken to a Samsung professional who tells me my issues are carrier related. I can call Verizon back and ask what the hell they did to my phone, but they will just say they can't guarantee anything once your not with them anymore. This whole situation has me thinking next time I get a phone I'm buying it outright, unlocked at Best Buy and getting a prepaid service. I'm done with these companies. Crooked.

Shame to Verizon. Glad I switched to Cricket - half the price for unlimited minutes (as compared to the 450 minute plan I had with Verizon) and some basic level of data, and the service is the same. Plus my iphone was unlocked when I went to Cricket, so I had no clue I was locked into a plan, as I thought Verizon locked phones when you were under contract with them? Verizon needs a lesson in consumer fraud. I called an attorney to start a class action suit.

Their investigation into the matter consisted of a customer service representative looking at her computer screen and saying that "yes you used the data and nothing will be credited", even after I explained that these charges were not correct. She refused to send me any documentation verifying the charges. This type of behavior is not a reflection of the employees in the Verizon store that are very nice. It appears to be a corporate mandate to make additional profits using dishonest methods. Recent class action lawsuits seem to confirm Verizon's willingness to participate in dishonest billing practices. Buyers beware!

Verizon can apparently tell you anything and then switch it once you sign up. They admitted that they were wrong and that my employee discount guidelines aren't specifically outlined anywhere. They have the perfect scam set up. If I did something like this to someone, I'd be getting sued or be in jail.

As most pulmonary patients know when you become upset it becomes difficult to breath so I had to settle myself because an episode is not fun. I put things in perspective for myself and moved on mentally. What concerned me the most was finding out that the manager could have helped me but chose not to. After being in the retail business myself for 40 years I can say without prejudice that this manager is in desperate need of reassignment perhaps into some non-customer contact department. The second issue which finally motivated this review took place this week. Even though this previous experience should have educated me in regard to this retail store I came back and gave them another try.

While in the store, I purchased a Canary, a home surveillance device. I was asked if I wanted to try the Jet pack which I've renamed " The Jip-pack ". The sales rep said it was mine for a dollar and I'd receive a $20 credit on my monthly bill. I explained that I travel and live in my motor home. He said it ties all the WIFI devices together which would be great for me since in a motor home everything is WIFI. He knew I planned to use it for streaming. I'm not as tech savvy as I'd like to be but I can hold my own.

After setting up the Jet Pack and beginning to use it it didn't take me long to realize I made a big mistake. I started sucking data at an incredible rate. I got into the administration site and saw how much data I was using. I was alarmed and panicked a bit. I'm by no means wealthy, my medical bills already overwhelm me, so when I saw $ going in the toilet I tried to turn the devices off but there was no way in that screen to do that. WHY NOT? The only option was to block the lines so without thinking I did. In fact I blocked myself right out of the internet. I couldn't get back in. Well I called Verizon and they helped me get in, my rep was great. Unfortunately I hadn't been able to stop the flow of data fast enough so I went through 2 gigs of data in less than 2 days. I pulled the plug on it and realized I made a mistake.

I took my Jip Pack back to yes... the Vancouver Plaza Store. My rep said I had 14 days to return it. Well more surprises, I thought I'd give them a chance to re-educate me or actually educate me about the product because perhaps I just didn't understand it. When I got there they were obviously understaffed and the rep that helped me was not a trained sales rep and didn't know much about the Jet Pack. She did however say to me that she agreed with me when I said to her I called it a Jip Pack. That was good enough so I told her I just wanted to turn it in as I was told I could. She went to talk with the manager, the dreaded Maria. I could see facial expressions and hear parts of the conversation. When the rep came back she told me 2 alarming things, there was a $35 restocking fee, the device was on sale for $45 and Maria said that she would talk to me but again she didn't know when she would have time.

I realized I was going to be put in time out so I told my rep that they would never get $35 out of me because I was never told and I said I was going to burn Maria to the ground in a review online of her and her store which I have now completed. Yes I was angry but this took place 2 days ago. I intentionally waited. to write this review until I was calm and had the opportunity to cool down which I have. In closing, I did call Verizon customer service and Faye, my service rep was great took care of the data by crediting me $10 but the device $35 charge is up to the store and if they do charge me I'm to call back and it will be taken care of. Verizon customer service use to be state of the art, no more.

Even though I said I had two great reps the overall Verizon customer service process needs an overhaul. I won't go into that but after this experience let me say this final thing to them: Verizon, you use to be the company I would point to when I wanted to give someone an example of great service but sadly no more. It's not just my retail experience it's your phoney coached survey process where customers are coached to tell Verizon what they want to hear and it's a customer's inability to take their concerns up the line because when talking with Verizon employees no one knows how to get in touch with anyone's boss. PREDICTION: Verizon will look back at this period when they were at the peak of their success and wonder why they didn't keep climbing. That because they're stuck in a paradigm and can't see through it.

When I call now to find out why, they said "we can't find the device". I asked for the notes on my account and they said I would have to get an attorney to request the notes. I have been a loyal customer with Verizon for over 14 years. I have never been late on a bill. Now, both my husband and I will be cancelling our contract. We pay over $150 a month for our service and they are losing great customers for the cost of the device ($699) I DO NOT HAVE.

I tried calling and was bombarded with all these offers: a free medical alert device, a free rebate voucher, a free 5 night stay in Florida, a free Bahamas cruise, a free dish, etc. and if you keep declining, then it tells you to hang up. THIS IS A VERIZON number that does not allow you to access a human!!! I was more angry about the fact that Verizon is hooked up with these schemes and I was not able to access the supervisor. I called the 800 sales number and requested to speak to a supervisor, who first offered to cancel the order, then after being on hold for 5 minutes said, "Oh I have bad news, I can not cancel the order because it has shipped". She did not offer any remedies for the bait and switch and was not at all empathetic. She said, "Well what do you want me to do?" Do not waste your time with Verizon. Go with another carrier if possible.

2 weeks go by and still no new device. So I go into the store and speak to the same person that has always helped me. He says "oh no something's not right. You should have your replacement in two days maximum." So we call Verizon, turns out they sent it to the wrong address, and apologize and send me a new phone the next day. Sounds great only problem is, it's the wrong phone - they sent me a Samsung mini. :/ So I call again in which they apologize and send the right phone finally. I go to the store with all three phones where the salesman packages them up for me and hands me the shipping tags to keep for personal reference. I activate my new Samsung s6 platinum gold in the store that I edged up to. A week later I begin receiving texts stating I'm over my 15th data allowance for the month!

Being I have no social media and keep my data turned off due to the fact wifi is provided everywhere I am including my car, I am thinking I don't like this phone that much if it burns data like this! So finally on a day off I go into the store once again and call Verizon customer help. They advised that someone was using one of the phones under a line that was suspended... totaling 334.00 in overages. Finally after several calls and police reports they agree to pay the overages and not charge me for the phone they never received. They admitted that the phone was not sent in correctly because the sim card was not taken out by the sales rep therefore making it available to use under my name! Also the 100.00 credit for the phone I never received would be credited.

Waited three weeks just as instructed and spoke with a supervisor named Tiffany. Thank god for Tiffany - she knew her job and knew it well. She was the only one who figured it all out and truly did all she could to help. But sadly Tiffany did not work in the financial fraud dept. They advised her to tell me to call back 3-5 days after my next billing cycle so my bill would be fixed from 600.00 to 150.00. So I call today the supervisor left a message in my bill stating they would only pay 75.00 of overages leaving my bill 534.64 for ONE phone that I only talk and text on!!!

Even now as I type my data is turned off I'm on my wifi! I was told this would be corrected and it still was not and to top it off I was hung up on after waiting 2 hours and talking to several different "I didn't know ma'am" people. I will be cancelling my services with Verizon as of Friday. I cannot believe they expect me to pay the overages for a phone I did not have in my possession. I was told the sales rep was fired, which saddens me because he lost his position for what he did wrong but two wrongs do not make a right. They've yet to fix anything as promised.

The only reason we have the extra lines is because a sales person at the Libertyville store told my husband to buy a contract on a small iPad and the iPad would be free. When I mentioned this they informed me that the Libertyville store had been shut down. Really???? Anyway, we were on the phone all weekend trying to talk to someone in charge only to be transferred and put on hold. Finally we thought it was all resolved and the credits would be issued and I would pay the monthly fee of $267 only to be put on hold and then disconnected. They also offered me discounts on my line charges that would equal the same amount because he gets a bonus if he doesn't give credits to customers???? Well that is the only thing that has made sense.... I'm going elsewhere.

This has resulted in her using a portable laptop internet service over cable internet. Which costed her hundreds of dollars over the course of her contract. She streams Netflix and was still advised to use a data capped laptop internet adapter for her primary source of internet. Anybody with internet knowledge knows how horrible that is. Unfortunately, my grandmother doesn't fully understand these concepts, and was locked into a contract. Heavy overages when traveling to another country, and a forfeiture of her entitled 2 year upgrade in order to maintain her unlimited data plan helped to further this deplorable business model.

This company has taken advantage of my grandmother's willingness to trust for years, and has milked her for exceptional sums of money that she cannot afford. I can no longer do business with this company, and will spend the rest of my days advising others against it for this reason. Which starts with this review. I don't care about a quality of coverage when customer service and such a terrible victim-fueled business model are the apparent primary moral code of this horrendous company. Shame on you, Verizon.

On the few times I was able to get through to a customer service agent, they always wanted me to call them from an alternate phone which I don't have, so they were unable to help me until I had a secondary phone. When contacting Verizon online, they said the couldn't help me because they needed to look at a phone and suggested I take it into a Verizon store. I did and waited two hours at the Sugarhouse store and eventually was asked to leave (because they were closing) without being helped.

The following day, I returned and while I was waiting, my phone caught on fire and burnt a hole in my pants. Apparently, battery acid had leaked and shorted the phone causing the damage to my pants. They said they could replace the phone but the replacement has to be the exact color, which mine was green. There were no other green Apple IPhone 5cs at any of the surrounding Verizon stores. Because of the phone igniting and nearly causing harm to me, I said I no longer wanted an Apple IPhone 5c. They said I have to swap the damaged one for an identical not-damaged one in order not to be charged the full price of the phone.

They said I have to take it to the Apple store to get it exchanged. The person I was talking to was Derrek **. He gave me his card and said if they gave me trouble, use Apple's phone to call him. So, I went from Verizon in Sugarhouse to Apple in City Creek Mall. At Apple, they said they weren't liable and that because the phone fell into the two-week grace period of Verizon's contract, it was their responsibility. So, when I called Derrek from the Apple employee's phone, Derrek didn't answer. So I called the Verizon store's number and was told Derrek was unavailable. Eventually, I tried until Verizon in Sugarhouse was closed. So, we called Verizon at the Gateway Mall which was open for another hour. The employee there (who's name I forget) said bring it (the scorched phone) in. So I did.

Standing in my pants with the burnt hole and damaged phone, he told me there was nothing he could do for me because he needed his GM approval. I asked him why the hell he had me come by then. He didn't answer and said they close in 15 minutes. So, I went home having wasted the past four hours of my life and with a burnt hole in my pants.

Unfortunately, Verizon doesn't have a complaint system or e-mail in which to script the entire experience like this website has. So, I posted my complaints in the texts of posts on their Facebook page. That's another story that you should go see for yourself along with their responses. Anyways, I went to a hospital's courtesy phone to call Verizon. I spoke with a supervisor. She said that none of the Verizon employees reported any of the incidents on my account. So this past week of messing around with Verizon was all for nothing -- wasted time. Anyways, she claims she put a note on my account that will allow me to go into any Verizon store and swap-out the phone for any phone and the only thing I will be charged for is the difference in the price of the original phone.

So, today I went to Verizon to pick out my new phone during my lunch--a Verizon HTC Remix. They had one. But they had me wait and continually came back to me saying they were working on the problem. What were they working on? I waited over an hour and told them I had to leave because I had to go back to work.

I decided to call another number to see what it was about. This time I got someone in the Philippines and I asked for a number in the USA. She said she'd transfer me and she did but the American voice at the other end put me on hold and never came back. I seem to spend a LOT of time on hold when calling Verizon. I pay my bill on time and the very least I expect is good service and a person I can understand when I need to talk to someone. It would also be nice if Verizon could keep track of the equipment their customers have and send new routers when appropriate. Please don't tell me this can't be done - they have no trouble keeping track of everything that benefits them. Another point - if I'm going to be on hold please play something besides the static that is supposed to be music. Does Verizon ever listen to what they subject their customers to?

Verizon should support Americans! Give these customer support jobs to people in the USA. Americans need jobs and customers need to speak to people they can actually understand. I do NOT want to support India, the Philippines, or any other country besides the United States (I hope the American who put me on hold is not an example of the support I'm rooting for)! Bottom line, if you have another provider available give them a try. Verizon will sell you service immediately and make all kinds of promises about service. The last time you'll ever receive any personal attention is when you sign on the dotted line. I am so totally disgusted with this company.

I also made sure they knew at this point the only service covered in my area was US Cellular and that I have tried Straight Talk, AT&T, T-Mobile, many many others, and none have covered me, and that I was looking for a new carrier. Again she assured me I was covered at a low billing plan and nice new phones (what glitters is not always golden, I have come to find through this service provider).

So I signed my soul to the devil at this point ~ 3 new phones, a nice huge bill of close to $200 a month, and no service whatsoever ;). So I call them up to find out why I receive no calls. My father had tried many times to get a recording ~ "This is Verizon. The person who you are trying to call does not have service" ~ same with my dr's (heart dr's). They tried to push off a more costly device to be able to get service, instead of answering why they had lied about the service. Come to find out I am 48 miles to the nearest tower and they want 350 per line to stop contract. That, I was assured, worked. Not to mention I had gotten my first bill, $219, before I even had a phone, was told because they charge a month in advance, yet the bill said for the month prior (before I had even gotten the contract) but assured me it will go towards my last month billed, and I am paying a month in advance.

Well when 18 months went by and they had collected 2800 for 18 months of no service, I finally went through the channels to get a waiver to stop contract, which by the way they kept my money and told me I've been paying a month behind. Eh, no way ~ poor service, they lie, and they are only there to sell the product at any cost to the customer. I will say one thing nice about Verizon - TY Josh at Verizon customer service for being honest, the only 1, and for being truthful for once. TY for helping me get out of this bad situation that your company put me through. Beware. ALWAYS ASK WHAT THE CLOSEST TOWER IS TO YOU instead of if you're covered or your area is covered. Be ready to be fooled with this company. Sincerely, A ripped off customer.

During this process I also had some problems with my smartwatch, in which while they were looking at it in the back of the store. They broke it, and have yet to replace it. It also now shows like I purchased three smartwatches on my bill. Also I have found were when I purchased a Samsung 12 inch pad in July 2014 I was charged for it twice due to an error in the store. Verizon business blames the store. The store blames the computer. I am seeking help to resolve these matters and thus far I have nowhere to go. Any advice you could provide would be very helpful.

So I pay for the new phone, start my own account because now the customer care line was saying I was no longer under a contract and pay to have the phone shipped next day. The phone didn't come next day because Verizon never placed the order! I call back customer care and they said they were going to reimburse me for next day shipping (which they never did) and because it was after business hours for their warehouse, I had to wait 2 more business days before getting the new phone. If I had known I had to wait that long and be without a phone for a week and a half, I could have just gotten the free upgrade since the phone came in the day before I was eligible when I should have received it nearly 2 weeks in advance.

I called Verizon about seeing if they could transfer the data from my old memory card to a USB (because they told me they had the equipment to) but I would have to purchase the adapter and I would have to do that myself. And now I'm being told that the repair shop that Verizon sent me to in the first place gave me back my previous phone with a broken memory card. I am so unhappy with their customer service and even though Verizon has the best coverage, I plan on changing carriers after my contract is up. Worst customer service I have ever experienced and they did nothing to compensate for the damage that was done to my phone. A phone replacement or an early upgrade should never be a drawn out process for months or weeks before something is done. Extremely unhappy!

Additionally, we called Verizon customer service when we were looking to switch on March 14th, 2015 and were not told we would be charged this "early termination fee". The Verizon Wireless customer service agent said nothing of an extra year being added to ** or that we would be charged the early termination fee for it. I had been very pleased with Verizon Wireless up until we were charged this termination fee, but I feel as though I have been tricked into being charged the additional fee.

The woman was extremely sweet, and very sorry for what happened. I don't in any way blame her. I'm astonished that a company as large as Verizon wouldn't back something up as simple as a voice recording. I lost the voice recording from when I was 11 years old, forever. And they can't do anything about it. Extremely frustrated. It was, to me, a very important piece of my life; that I had for half my life, erased overnight by a company that can't get their act together.

I asked them not to take ipad out of box as I probably would give it to someone as a gift but they said they must activate it before it can leave the store. Finally they said we were done once I pay $279 which I hadn't expected. I paid and left as I was in a rush and now over an hour late for work. It didn't sit well and when the first bill came and was $130 more than usual, I visited the store and subsequently called several times to ask what the charges were for and what the $279 I paid at the store was for. I got information in dribbles and it wasn't until July 3rd and a 3-way call with the store and customer service, I was told that the $279 was for the iPad mini.

Meanwhile I transferred the iPad to another Verizon user so I got out of the $10 per month and the one good thing Verizon did was to credit me for the sales tax that appeared on my bill. However, when I told them that I just didn't trust their sales techniques and wanted out of my contract they said I must pay the balance of my $750 iPhone6+. So much for the $162 that the phone was supposed to cost me.

When I complained about the way I was bamboozled into the iPad and its monthly fee, I was told they would make it right. He said he would get authorization from his boss to credit me for the iPad I'd paid $279 for. I waited over a month and left two reminder messages on the sales person's direct line. One time he said the manager had been busy but he'd definitely take care of it the next day. I never heard back. Believe me, as soon as I have paid off half of the phone (apparently they say I'm paying back at a rate of $31 or so per month), I will take my business elsewhere.

Fast forward a few weeks later.... I get another debt collector's notice from them asking for $350. Keep in mind I had canceled and moved on from them back in May 2014. I have never experienced such horrible customer service in my life. Now I'm out over $1000 and my credit is probably hurt because of their mistake. I am still trying to get this matter solved to no avail. Anyone considering Verizon really needs to think again. Seeing the name literally makes me sick to my stomach. At this moment in time... I consider them thieves taking advantage of a single mother trying to get by. Very disappointed.

I didn't go for advice from a friend or online to a public site to find out what I needed to do to correct my phone problem, I called my carrier, Verizon, trusting that they had trained professional technicians that had my best interests at heart. WRONG!!! A huge detail was left out that cost me so many pictures and videos mostly those of my first and only grandchild from birth to six months. The BIG detail was, she never asked me if I had everything on my phone backed up and saved. Look anywhere online, which I did after this happened and you are told to back up and save your personal data. It's plastered all over. Where did they find this woman who neglected to share that resetting your cell phone will erase any personal data you have stored to your cell phone memory such as contacts, pictures, text messages, calendar appointments and all other data? Seems knowledge like that would be in Verizon 101. I have to admit, I cried.

I told them I wanted to suspend it. I think they get people to say yes to "Do you want it suspended?" without explaining the difference between suspend and cancel. Then 3 months later without their knowledge they start it up again without the knowledge of the prior customer and then get aggressive about collecting a big bill. To me this is nothing but a lawyer scam; they should have to say to the customer "Now you understand that when we suspend it it will start up again in three months". The person taking my call clearly heard me say I getting rid of Verizon and was getting a TracFone. This is nothing but a scam.

Instead, customer service on Broward Blvd. in Plantation, Florida was extremely rude to him and "smirked" at another sales rep. to humiliate my boyfriend even further. Now he has gone through the original purchased new phone, less than 3 months later a refurbished damaged phone, and now another refurbished phone that doesn't work about a month or so after being received. He desperately needs a phone for work. It is Sunday morning now, so Monday he won't have it until they send ANOTHER refurbished phone. By now Verizon should honor this long active customer and give him a replacement new phone.. (3 strikes you're out!! -new phone, plus 2x damaged refurbished phone). I told him to go to Sprint or T-Mobile and leave Verizon permanently. I did, and sure glad I did. I see Verizon's rating has dropped significantly over the last few years.

I spent over 10 hours for the next couple days talking to over 10 Verizon representatives, some of whom tried to sincerely help, but evidently it is all automated because the issue was being dropped over and over. My daughter, whose phone is under my service plan, was out of the country and using a Skype type service -- Google Voice to make and receive calls. She was not given any warning and so did not limit her usage. Even Verizon representatives couldn't explain the roaming charges. She was under the impression she wasn't using the phone company's services because she was using another number (not hers) with a NY area code. One representative thought by signing up for a global plan would fix it but found out when the bill came it succeeded in only increasing it. There should have been some notification after her first call which was $376.74

The resolution would be to dismiss the current charge of $4801.94 and I will settle with that first call made which amounted to $376.74. Her mistake would have been made known and remedied long before it reached $4000.00 if I and/or she were informed. The executive representative assigned to the complaints I made through Better Business Bureau, the Attorney General and the Federal Communication Commission was identically the same, i.e. "There is nothing I can do.. unless there are more people with your complaint to move Verizon systems to change it." It is like talking to a brick wall when a company is as automated in their services and aggressive with sales -- sales with a lot of misrepresentation and misunderstanding of the employees! It is abusive.

I spoke to customer service department, after my phone keep reaching alerts and fees that were credited. I never had this problem and I am having trouble backing up my phone, because I do not have enough data. I requested that they return my unlimited plan, and they could not. Recently, I had friends purchase an iPhone 6 plus, without taking away their unlimited plan. I believe Verizon was not acting in good faith. I no longer have my unlimited plan with Verizon, because of this.

Called Verizon again and the rep said to go to the store to pick them up. So went to the store and were told we had to pay again for the phones because they were not back at the warehouse and since our bill posted that day we had to pay that also. 12 days later I have called 9 times each time being promised a call back. No call back. Refund for the phone was applied to our account without asking us if that is how we want the refund applied and still have 30 dollars in taxes not refunded. Customers service is the worst I have ever experienced and I now will cancel all my lines and my business lines. I am appalled to think I had five wireless lines with them at one point and had been a customer for 10 years.

Around the time the money was refunded daughter #1's Galaxy 5 stopped working. Same merry go round. Replacement phone is sent, defective cell sent back. Tracking # **. The return box and label was provided by Verizon Wireless in Dunlap, In. The tracking number turns out to be fraudulent (and I am backed by USPS on this). Charges were added to my account for the S5. Before the bill came due the cell was found and the charges removed. Same daughter then decides to upgrade to the S6 when it came out. Same, same headache. The tracking number for this shipment is fraudulent, $300.00 has been added to my bill.

Verizon refuses to investigate due to the tracking number giving no info. I had to call customer service to pay my bill as I refuse to pay for this phone. They tell me they have made a note on my account that I am disputing the cell phone charge. This morning I made another payment on my account. Within an hour my service was shut off. Done, done, DONE!!!

I have a very clear history of returning products, they have a very clear history of ripping off the consumer in any way they can find. Having a cell phone should not require the owner to call their carrier monthly. Besides the headaches returning their products I have had to deal with data overages for phones that are on wifi 20 hours a day, dropped calls on a daily basis, additional services mysteriously appear on my bill. It is a nightmare that I am done with!!!

These supposed delinquencies would sometimes appear as notifications on my home account page, in different amounts each month. I have received three bills from Verizon so far this month. The first, dated 1 August is not itemized with no explanation for the amount of $614.54. The second, dated 2 August is now delinquent, again with no itemization or explanation is for the same amount. The third is my regular itemized bill in the detailed form as sent every month with a different amount due. I had to leave Verizon, along with my 2 sons for a provider with better customer support and more reliable service. I feel, at this point, I have no options with Verizon but to take this issue to the TV consumer advocate folks to get this resolved before Verizon messes up my credit rating because of their incompetency and unwillingness to correct their own problem.

On July 28th they removed my discount, stating the pay stub was too old. I then received a letter from the personnel department dated July 30th 2015, renewing my position for the upcoming school year 2015-2016 and thanking me for my service during the past school year 2014-2015. I faxed and mailed that info to Verizon. Three phone calls later and I still have no idea if I am going to receive my discount at all. And if I do... they expect me to wait 2 or 3 billing cycles before they credit me my employee discount back. I have had other very disappointing past experiences with Verizon and each time they thank me for being a valued customer, I want to SCREAM. This is NOT how you treat a customer that you truly value. Thank you for the opportunity to express my frustration.

Updated on 08/15/2015: This is a follow up review on a previous complaint. I just recently submitted a complaint about this frustrating experience I had with Verizon wireless over an employment discount they had discontinued. I had been waiting for almost a month to be reinstated. My 4th phone call as of today proved fruitful. Spoke with representative who was finally able to validate my employment. When I informed her that I was not going to wait 2 or 3 billing cycles to receive my credit, I was then transferred to another department who was able to credit my account immediately. I then informed this representative that she just "saved" Verizon Wireless a customer who had been with them since 1997. So in this particular situation I feel it was only fair to provide in writing a positive outcome to my original complaint with Verizon Wireless. Thank you.

I recovered the phone August 5th, 2015, to my surprise international calls have been made. As a remedy, I was looking for Verizon to completely eliminate all international call charges made from July 2nd 2015 to August 5th, 2015 on the lost device as I requested no international calls allowed. Or as a good faith, they could put me on their current international plan which is $5 monthly and $0.5 cents per minute and prorate those calls which will bring those charges to a reasonable rate.

Despite having 6 lines of services with them and checking the records which I have never made ONE international call, they have refused to remedy the situation. Instead this is the treatment that I have been getting from Verizon, unfair billing policies, billed for calls not made, conflicting information given by different representatives, refusal to call a supervisor, agent unauthorized to help in my situation, hard to reach anyone, long hold times, bounced from agent to agent and no response back to my calls.

Months later my mother got off our account. We contacted Verizon. Problem - she was done, her contract had ended. Next my father-in-law went with another carrier. Then we received a bill $240 cancellation fee. As we were telling the agent this we explained we did not know that a 2 year contract was added to the line of my father-in-law's number. The agent got the manager, Tim. He came out and stated, "Well, unfortunately (there's that word) you signed the contract. We aren't able to do anything for you." This guy Tim could of cared less what amount it was.

I explained, "I am in the customer service business and I would honestly say you as well as your employees need to be educated. If you think that the contract that you give a consumer that is a mile long is going to be read, you need to rethink it." I got a hold of a gentleman that is higher in management than Tim. He did knock off 120.00. I was grateful but still not satisfied. If this has happened to us how many other people have paid for something not explained? We will be looking for another carrier.

She then took all details from me including credit card info, gave me a confirmation number and told me my phone was on its way and I would get an email confirmation. NOTHING HAPPENED. I called customer service and After being on the phone for 2 hours - being pushed around from department to department - they still have not resolved my 'lost prepaid" phone. I have been a loyal customer for 10 years and this was my experience. PLEASE DO NOT EVER SIGN UP VERIZON! People I spoke to: 1-800-256-4646 Keniesha, Billy 1-888-294-6804.

Drove 200 miles. Spent 12 hours on the phone with SS, state records, county records, and state of birth. Their credit agency Experian went to them and spent 2 hours on the phone before they sent me a credit report cleared. They had no record of me being deceased. Went back to Verizon on the internet to try and contact financial: What a runaround. No listed phone numbers on the website unless you are an active customer. All phone menus take you in a circle to nowhere. Finally found live chat and after 45 minutes was able to find a phone # for a live real person. They still showed me deceased until I threatened to make an FBI report that they dug further. They pulled up my order # and found out that the Bakersfield tech entered the wrong # not once but 3 times transposing the # the same way each time.

On top of that they then said they had sold the phones we wanted and that they no longer were available so we would have to move up to a more expensive model. Typical bait and switch tactics. Now I find out it will be cheaper to get a phone outright and add the plan so with only 2 weeks before a cross country trip I need to go online to look for a phone. Not sure I even want Verizon after this mess.

About 10 days after joining Verizon, I called them to verify our contract and was told I owe $244.79. I said it was more than the $235 max I was expecting. They said they would send me a bill (the $800+ bill). They then said "don't worry about it, we'll straighten it out." A few days ago, I got a wake up recorded message call saying I was negligent for $732+, and my phones will be shut off in 24 hours. I paid them the amount we originally agreed on. They want $1750 to break my contract. Other Verizon supervisors said the sales rep broke protocol with her offerings... But it will cost me $1750 and probably other trumped up charges to leave their company. I have the rep's contact info.

One month later on JULY 29, 2014 I received an email notice that my confirmation letter was available, as a result of your recent changes to your account. Subsequently I received a hard copy letter CHANGING MY PLAN FROM THE ABOVE TO A PROMOTION FOR ONE YEAR. After receiving this letter stating that I had 250 MG plus 1 GB shared data FOR ONE YEAR I contacted Verizon about the discrepancy and corresponded with ** by phone and email to my dissatisfaction and frustration. I NEVER requested a change from the 1 GB shared everything plan (not promotion). WHY WOULD I?

This promotion change was inserted into my account July of 2014 without my permission or request and NOW Verizon is saying that I NEVER had the original plan confirmed in the email and hard copies referenced in paragraph 1. I demand you provide proof that I requested that my plan be changed to a promotion - either written or a recording/phone record.

I finally sent an email to the regional corporate headquarters whereupon I was contacted by a Verizon drone Michael **, who insisted that I am confused and took me in circles until now I've finally asked to deal with someone else. Except when dealing with sales - Verizon has consistently had this wall of unhelpfulness with customer service employees who are trained in ignoring facts and circling back to their script. My request for them to honor our original agreement of May 27 is such a small thing compared to their revenue stream. I am astounded at the refusal to purchase a little good will by honoring our deal.

Here's what I found out: My first bill will actually be over 270$.. He lied about an activation fee (and he did so with a smile). The 20% discount won't work. Turns out the contract had to be in my husband's name and he's on another carrier. My kids can accidentally go over the data, at which point I am charged 15$ for every gig. To stop that I have to pay more for parental controls, an additional 4.99$ per month. (Now when I called yesterday, I asked if that was for all 3 phones together and they said, "Yes, but odds are, it will wind up being each phone separately." In which case, yet another lie. I'll find out soon enough and let you know.)

There is a large deductible that comes with that warranty. And the iPhones are the lowest gig! Are you kidding me? Three times I rang up Verizon in the past couple of days and all three times nothing was done about it. I was told, "Oh, how awful." That was it! I trusted the rep. He said he was a veteran! Was that a lie too? You want to hear the scary part? I asked the guy what happens if my credit doesn't qualify. He actually said, "Don't worry. We'll just put it in another name if that happens." What does that mean?!?! How is that even possible. I think I qualified... right. Obviously I have the phones??? And the bills!

After my sister got home and told me that she requested the account change over to her and her husband as the account owners. She was unsure that they did it right. I called Verizon's customer service folks immediately (the same day) to confirm what was updated. I found out that the Verizon Rep did not process the account ownership change correctly. Instead they split out her 4-lines onto her own account with 7 Gig Data and left me with my own original account and 7 Gig Data!!! That is NOT WHAT WE ASKED FOR! HOWEVER IN TRYING TO WORK WITH THE INCOMPETENT VERIZON FOLKS, I nicely explained to the associate about the incorrect change that took place on their end but we could look at what my options are for my account since it is what it is now.

I went over the corporate discount that we had and how many data gigs I use and was told about the current plan that the agent attached me to. It would include a 1-Gig of data and unlimited Talk and Text and would still get my corporate discount. She gave me the dollar amounts before and after discounts and since right now, I am out of contract, I would get the $15 month to month additional discount until I upgraded my phone and signed a new contract. The customer service person told me that since the change was made on May 18th (mid-month) they would prorate the amount for the first 8 days of the billing cycle and then bill for the remaining month under the new plan. She added the appropriate notes to my account. It was to show up on the July Bill. I waited for the new bill...

Well that did not happen. My corporate discount dropped off and my month to month keeps getting unflagged to which I keep having to call the customer service folks about it and they keep telling me that I have to ASK for the Month to Month before it is automatic, which I have done ON SEVERAL OCCASIONS BUT THEY KEEP UNCHECKING IT!! What the???!!! I also was told that I went over my new 1 Gig plan and that really I only had 1/2 Gig for that month which I did not even use a 1/4 of a Gig and my plan was for a full 1-Gig. The customer service person said that my sister's lines pushed me over that limit. What?? My sister was no longer part of my plan and she had her own 7 Gigs!! Again... WHAT THE???!!!

Getting back to my Corporate discount. I was told that I do get the discount on the plan before I signed up and then I call and get a different customer service person and they deny it!! Again, what the heck???!! I cannot seem to get the same answer each time I call. Why isn't my plan getting a corporate Discount??!! When I was on my own, before my sister and I joined under one plan, I had a discount and now I am not eligible? I have not even told you about the other misquotes and incorrect billing and credits that I was told I should get that I did not... Which were also noted on the account and then later was told by other customer service folks that they can see the notes but that I was misquoted!! Can you feel the confusion and frustration on my part??

By the way, my sister has had the same experience too with these customer service folks. One of the Sales reps said that Verizon Wireless has outside Verizon Contracted Customer Service centers that may be the issue with misquoting to us, they are the same as we call one number and you get who you get. Shouldn't they all have the same info and quote the same thing!!?? If one customer service rep quotes a price and documents it on a customer's profile, shouldn't that be what that customer gets?!! I hate to tell you... The answer is NO!! They will misquote YOU (the customer) until YOU (the customer) are Blue in the face as they can deny it later or just refuse to honor that quote. Shouldn't there be a LAW against that!!?? Honestly, I do not care about their how great their stinking wireless coverage is anymore!!! It means nothing if everything else SUCKS!!!

When I got my replacement phone, it was a factory refurbished model, essentially someone else's failed phone that had been repaired and inspected by them. When I pointed out that the phone (a $700 phone) had failed within 90 days of purchase, Verizon Customer Service's response was that the warranty was through Samsung and called for a refurb, no matter how soon the phone failed. The glass was only replaceable within 30 days of purchase. The worst of it is that I am paying the phone off monthly and will be stuck with it for another 21 months. I'd like to put out a big Caveat Emptor to those thinking of purchasing Verizon products. They will not be there for you if you face a situation such as mine.

T-Mobile had a promotion and I checked them out and prior to switching I called Verizon and I told them considering what happened, if they did not replace the phones I would leave and they told me, "Leave." I applied for Fios service and they denied me service because there was a balance at Verizon wireless and I told them the story and I told them I was not paying it because Verizon failed to provide the service and they wanted me to lie and the girl in verification did not care at all.

After changing providers, I did receive a call from customer service on the 16th of February in the afternoon EST offering just what I would hope I would be offered as a customer. However, I truly felt it was too little too late. I did express that I would consider returning to Verizon in the future if I wasn't satisfied with my new provider. Customer service was both accommodating and apologetic that no one had reached out to me sooner. They also expressed regret losing a Verizon customer.

Following this communication I had no billing emails—I was on autopay—or correspondence from Verizon. I also never received a paper bill. On May 12th an email came to my inbox announcing my April smart rewards and my Verizon points balance. Curious, I opened it to see that it was a summary of my rewards points for April and my usage. I was confused, called Verizon, and discovered that my autopay had continued to pay nearly $87 a month for my iPad, which Verizon claimed had never been disconnected. I was completely baffled. The added iPad line was an additional line added to my family plan after I started phone service.

After I left Verizon in January, I never received a statement showing my iPad was still connected or that my billing had changed so that my iPad was now an $87 monthly cost rather than a $10 a month perk. Additionally, I hadn't used my iPad in the months since canceling except once or twice when wifi, not Verizon service, was available. This was followed by a frustrating series of calls with Verizon where customer service admitted that there hadn't been much usage at all (less than 1 %), and where a senior customer service representative basically said, "if you'll scratch our back, well scratch yours" and offered to take the charges off if and only if I came back as a customer because, he said that's how businesses are run.

This same representative stated that he was sorry he couldn't help me because I sounded like a sweet girl. The unprofessional and frankly offensive nature of the conversation finally led me to realize there was nothing to be done talking to Verizon, and I called my credit card to dispute the charges. Since May 12th, I have now received numerous emails from Verizon—confirming payment on my autopay, thanking me for my patronage, asking me for remittance. I have received calls and letters from debt collectors, and after extensive conversations with Verizon customer service, I was told the only recourse was to write a letter to Senior Management. They did, however, state that I would no longer receive calls from debt collectors. I recently came home from a week away to a billing statement from Verizon asking for $260.

I will state again here what I have said before: I canceled my Verizon service in January. I was unaware that my iPad was still connected. As soon as I realized it was still connected, I called Verizon to inquire why that was the case. I will not be paying the $260. In all honesty, I prefer the connectivity and mobile service Verizon provides to me as a New York resident. After this frustrating back and forth communication though, I will be hard pressed to consider returning to Verizon as a mobile customer now or in the future.

As a P.S. The insane thing is that there was a point in my correspondence where they were willing to delete the charges if I came back as a customer. Verizon is business. Any semblance of customer service is there to make the business run smoothly. If they can justify their charges in any way shape or form, they will. Small print and their mistakes (many in my experience) are of no consequence.

My phone was later disconnected and I finally paid amount in full only to learn I had to pay reconnect fees also. I am very upset over this whole process. I am a 61 year old professional woman who has never missed or been late on a payment to Verizon in my some 20 years with them so why now would I not send a phone in as I was told. What would I do with it? I recently heard about a local phone company whose employees are taking these phones and selling them. I think the Return Center in Fort Worth should be checked for this same thing. When I call the representative at Best Buy she admitted that several customers’ phones are missing also. I just wants what is fair... An apology and my $480.00 back.

After taking my receipt to "look up my account" they returned only to tell me they couldn't accept the phones and that I had to ship them back because of some "special stocking," but that they would be more than happy to print the shipping labels for me to return the phones, which was after I told them that I made a "blank trip" and that I was disappointed to have been misinformed by Verizon customer service dept. The problem is I felt discriminated against not only because I'm black, but also that I'm from the Glades. If Verizon's CORPORATE office rule was to not accept phones purchased online, why was I subjected to the humiliation of showing my ID, being interrogated about where I got the phones, asking about the boxes they came in, then showing the receipts? They could have immediately told me this upon my arrival instead of making me feel like a criminal. :((

To make matters worse my 5th line was up, wanted to cancel but in order to get my son a new phone I had to extend the line. I wanted to cancel because they said it was the only way I could take that phone and switch it back to my son's phone. I have called and spent about 9 hours total with customer service trying to fix it or do something for me but all I got was the baseline. I have spent so much time and energy between going to the retail store and on the phone with customer service. I honestly just gave up but they sure want you to pay your bill on time. Please check your contract on the Edge program or you will be SOL.

They agreed, so we decided to visit the Augusta store. We chose phones and before we could go further with credit enquiries the assistant then asked for the same... "I need your card (social security) to fax to head office". I asked her to please get the manager. Then the fun started :). The manager immediately approached us and said that he understood my predicament as he escaped from civil war some 8 years ago etc. from somewhere and that we were on the same page... Well that was some time ago my friend and I didn't enter this country on some asylum ticket... I paid a hefty sum of money to come to this country, as well as satisfying homeland security, the FBI and the security services of my own country the UK. That though is beside the point. I informed him that what they were doing was illegal.

He then proceeded to tell me that in the eight years this is the first time this has happened (probably someone complaining is something he's not used to) and that he would call head office. I asked him if he asked everyone to provide a hard copy. Becoming more guarded now he appeared to get upset... Skirted the question and I then informed him that as I was not being treated as everyone else that this was racial discrimination as well. So we have discrimination and we have an illegal act. He disappeared to his office and came back with the answer that only a corporation can come up with. He said, and I quote, "They want you to go to social security and obtain a letter to prove who you are." So... It would seem that my employers, homeland security, the FBI, the driving licence people, the Social Security Office and my doctor are all morons and that a company that sells phones have got it right?

I explained to him that I understand and that obviously he's a corporate clone that has to do as they say. With that, he then asked me to leave. It seems that a company that has numerous class action lawsuits, complainers on Google and have been successfully prosecuted in court for cheating customers are now questioning my integrity? Hummmm interesting. So, when the management run out of responses or have been shown hard facts they ask you to leave the store? We then left. Went to another provider. Got our two phones (Galaxy and iPhone) and happily transferred the numbers and now pay less as well and NO ONE asked for my card to be faxed. I reminded our Cuban (or whatever nationality he was) manager (and if that's inaccurate I apologise) that in fact on the letter you Receive with a SS card it actually tells you not to carry it...

If you want potentially to be asked to leave a store if you question anything and judged by people as to your identity when they themselves (Verizon) are convicted felons then go for it. I will raise an action myself but unfortunately have to take my place in a long line to do so... Incidentally, both my wife and myself sell high end cars for a very reputable company... And not once do we ask for a hard copy of a card to be faxed. Simply their number suffices. The choice is yours when using this company. You have been warned.

Called Verizon twice to speak to two different agents to see if their stories matched. The only answer I could get from the Fraud department was that my application was denied and I could try again in 6 months. One rep told me it might be because I recently moved and changed my address??? I have used AT&T as my provider for over 10 years with no problems. The only reason I wanted to switch is because at my new house, I get dropped calls and the reception is poor so I have to use my housemate's phone to make calls. Ruined my whole day. Do not do business with Verizon.

I called for Verizon Customers and they told me three different dates about my dasy contract, like September 10, August and July 30. This is not OK. One employee told me Verizon will take of this bill, that I don't need pay nothing more, and now they said if I will come back to Verizon they will take of this $135.00 bill. I never had problems before with Verizon. I am so disappointed with Verizon. CUSTOMERS, BE CAREFUL WITH INFORMATION BY CHAT OR PHONE FROM VERIZON! THEY TALK SOME DIFFERENT INFORMATION AND ENCHARGE BILLS TO YOU!!!

I for 2 years now have been on prepaid without a phone upgrade option as that was never a big deal to me considering the cost of being on contract. In short the Verizon Rep who contacted me used a common BAIT and Switch tactic. I am furious with Verizon for doing this and my opinion of Verizon wireless being a big cell phone provider who I would never expect this from has changed to Verizon practicing very shady techniques in order to get customers to lease their expensive phones. I do not pay monthly for the cost of life's basics like a phone, I shop around and buy those kinds of items. I am now shopping for a new phone as my loved one was far too excited to get my old S4 I promised them. Now that I am buying a new phone and I will purchase it at the best value I can find EXCLUDING Verizon wireless of course.

In each case I was promised an investigation and a return call in a few days. No one ever called. Each time I spoke to a new rep, they told me there were no notes in my account about the previous calls. I asked for an address to send a written, detailed explanation. One rep told me "there is no address...if you mail us something, it will go to a warehouse and no one will read it." She turned out to be correct! I sent a written explanation with extensive documentation of my position, but I never got a reply. Meanwhile I had paid only the nondisputed portion of my bill and explained what I was doing and why. I began to get letters and texts from Verizon threatening to cut off my service if I did not pay up, so I did.

After three months of being ignored, I finally filed a complaint with the FCC. I sent the FCC the same documents that I had emailed and snail mailed to Verizon. On the first business day after filing my complaint, I received a call from a Verizon Executive Relations manager who asked me to give him a couple of days to investigate. After two more days he called back and told me that I was correct, that they had a "known problem" in their billing department and that he had credited my account with $450.00. I asked him if the problem would occur again if I called one of these numbers from Mexico. He told me that he "could not promise" that it would not happen again!!! He never really apologized for all of my trouble.

I also think that this hassle would have been worth something like a credit for a month's service, or something, but he offered nothing. AND I never received anything in writing from Verizon acknowledging their error. They did admit to the FCC that they were in the wrong, however. To add insult to injury, the Verizon representative only identified himself as "Scott **" and did not have the courtesy to include his last name. Even in his written reply to the FCC, he only identified himself in his signature block as "Scott **".

When I refused they took the phone and went to the back. Guess what... when they brought it back out front it then had water damage. No water damage prior to the trip in back. Now we have a broken phone and they have flagged our account as having a water damaged phone. Call the tech line, they did a check on the phone and stated that they see nothing to signify any water damage. The shift manager at the Thomasville Georgia store was awful and I feel he did something to the phone to damage it further. Hoping to talk to the store manager tomorrow and see if he will do something.

You would think this happens occasionally and there would be a procedure to cancel a transaction such as this but apparently the fastest that this global telecom company can move is to request a payment reversal that takes anywhere from 7 to 10 business days to complete. After more than 90 minutes on the phone with rude, robotic and uncaring agents who could not care less about my problem I got a manager on the phone who promised that he would "expedite" the request to 3 to 5 days and I would get a call back from their financial department to confirm the transaction was processed.

I'm writing this now, more than 7 days later and neither the credit or the call back from Verizon has happened. Incidentally, in most other instances, your bank will instruct the vendor to fax or email a "merchant release" authorization letter to acknowledge the mistake and allow the transaction to be cancelled immediately, thus avoiding the process of waiting for a miracle to happen and someone in a service capacity at Verizon to actually do their job correctly. Verizon's excuse for not being able to go out of the box to help a 20-year customer in a pinch, "we don't have a fax machine." That's right, a multi-billion dollar telecommunications company can't find a fax machine or take 3 minutes to draft an e-mail to my bank to allow them to credit my account.

Verizon has the technology to immediately swipe your bank account and remove the money, but they lack the ability to put it back inside of 2 weeks. This is in addition to their complete lack of sensitivity, sense of urgency or common decency to do the right thing and return money that doesn't belong to them, even if that means your bank account is over drafted leaving you helpless with your bank and other creditors. Verizon's customer service is by far the worst I have experienced both personally and professionally.

However, they said they would fix it and that my next bill would have the refund on it. My next bill comes, and there is still NO REFUND! Now I'm currently waiting in a queue to chat with someone online to get this resolved, and I've been waiting for about 30 minutes. Sadly, this is the 3rd time I've had an experience just like this with Verizon over the last few years. I hate this company so much, but I have no choice but to use them as no other provider has good service at my house.

Guess what? They charged me $900 on my most recent Verizon bill! This after I gave the phone away for almost nothing. I have all my calls with Verizon legally recorded, as Verizon does. But they will not refund the $900 they charged me. There is no way this is legal. There is no way I should have to pay for this. I called Verizon a dozen times, spoke to over a dozen reps each time having to repeat the story, spent dozens of hours waiting on hold, all to no avail.

I called Verizon to explain their error and all I got was "Sorry but it is on your bill each month." I explained that I had no clue that this was an international plan and also that I had upgraded other phones since we returned from Europe and no one ever mentioned it even though I always ask them to review my plan to see if they can save me any money. So far the only thing I have gotten for all of my years as a customer is "We can only credit you $89.00, it's policy." I have only asked that they credit me back to my last phone upgrade in Sept. of 2014 as the rep did not review this with me. I will not give up and if I have to call every day until I feel that I have gotten my money's worth, I will. Horrible customer service!!

Saturday, to no surprise, the router had still not shown up so I called Verizon CSR AGAIN for the FOURTH time that week and that CSR said that my router had never shipped in the first place when 3 other reps that week had told me it had shipped and was on its way to me. I then had to cancel the order and place a new one for the router. With that, I had to tell the rep that my delivery address was in a completely different state from the billing address and of course, gave her the right delivery address. The router was then supposed to be delivered to me on Monday, 07/20. I checked on the status of the delivery on Monday and it turns out that the rep had sent the router to the billing address in a different state from where I needed it.

I then had to call AGAIN, give them the shipping address AGAIN, and now the router will not be here until Friday, 07/24.. if I even get it that day. What was supposed to be an overnight delivery turned into a week and a half delivery.. maybe, about 6 or 7 different phone calls to Verizon, and false information given to me by their customer service reps. Needless to say I am not happy whatsoever.

I started to track down my payment for each cycle I paid on my bank. So when payment posted I wrote which service cycle it covered. Guess what? I discovered that the date printed on top of the bill, which their customer service people use too, is two cycle behind. That means only when you change your service or account, you owe them money that you already paid and they do not reflect on the bill. They cheat you like that. For someone like me that never sends a bill late and always before end of cycle, I knew something cheesy was going on. That is the reason why everyone is paying Verizon a money that they really do not owe. It is date change on the service cycle of your bill that makes you look behind only if you close the account. Verizon is a thief. Be aware.

They were saying I could post date a payment or set up payment arrangements; better yet, they said I can pay an extra $5 a month so that data will stop on my phone. Are you serious? The last thing I want is to pay more after that crappy service. It's ridiculous that they round UP to the nearest gigabyte. Loyalty and customer service mean nothing to Verizon. All they want and care about is their money, not their customers.

MY COMPLAINT is that I tried to reach customer service -- live chat hung up on me twice before I could even respond to their "hello." I tried a third time and, after waiting quite a while for a response, was informed that Verizon is experiencing "connectivity" issues. This would be hysterically funny-- since that's usually the grief they cause their customers -- if it weren't that this caused yet another load of grief for customers.

I telephoned. The menu sent me to a cul-de-sac that only allowed two responses, neither of which had anything to do with the issue. I telephoned again... got a person who sent me to another person - WHO DID NOT SPEAK ENGLISH WELL ENOUGH FOR ME TO UNDERSTAND A WORD THEY WERE SAYING. Two hours of aggravation later, they reversed the order... but are still unable to tell me how this keeps happening.

The guy said he would have his manager call me within 48 hrs. I had to call them back, and they said I didn't deactivate the account till I had called a couple of days earlier. They said I was responsible for paying the amount. They also said I had made calls and text messages from phones that were broke in pieces; no battery inside them, hummmm. Couldn't even locate them without battery. I'm now deactivating my month to month plan. I hope someone starts a class action suit against V.W., because I'm on board.

Then the next month they raised their rated on my plan by $50, thus erasing the $100 credit in it's entirety. The rate raise was due to a promotion expiring. I asked to have the promotion reinstated and the rep indicated that the promotion would be able to be reinstated after 30 days. When I tried to get the promotion reinstated, the rep said the promotion was no longer available, and they refused to do anything for me. So twice in a row, I was made an offer verbally, only to have it refused by Verizon. I raised this to management level, and the manager refused to honor (1) the rate that the original rep offered and (2) refused to reinstate the promotion.

Take my advice. - Do not make any changes to your Verizon account without using the chat. You will need a written record to get any manager at Verizon to honor any offers made. Also, the reps must not be well trained, as both of my reps must have been mistaken with what they offered. VERIZON MANAGEMENT WILL NOT HONOR ANYTHING WITHOUT "EVIDENCE" AS THE MANAGER INDICATED. I find this practice to be quite dishonest, and borderline unethical.

Again, I am not well versed in such technical issues, so I thought I had a resolution to not having wifi at home. Upon receiving my device, I began the process of setting it up and activating it. Within an hour of turning it on, the remaining data on my plan for the month was gone. When I called to inquire about the rapid depletion of my data, I was told that the devices utilizes a large amount of data in activation process. As I was out of data at this point, I was unable to complete the activation process until my data period started over. Now... past the 14 day deadline to return the device if dissatisfied, I learn that I was misled and that he Jet Pack has not helped my situation, but made it worse. After receiving a bill in excess of $400 due to data overages, I went to my local Verizon store, where I was informed that they would not be able to assist me in disputing the purchase of the device, because I purchased it through an online representative.

I was given a number to call for someone, if anyone to help me. This was Customer Service for Verizon. After explaining the situation, and requesting my bill be credited for data overages, as well as the removal of the Jet Pack on my plan... due to being given misleading information... I was told nothing could be done as it had been more than 14 days since purchasing the device. When I asked to speak to a supervisor, I was by the representative I spoke to, that he had already consulted the supervisor; therefore, there was no need to transfer me. I am now stuck with a device that serves me no purpose, for which I will continue to have to pay for on my monthly bill.

It is now mid-July and I continue to get these texts. Each time I have spent 90+ minutes on hold for a customer service agent. I can't access my account online because they keep telling me my password is invalid and that I will receive a new password by text, but when I enter the password they text me, it is always still invalid. No one has contacted me on how to resolve the issue with my online account. The passwords they send me continue to be already expired by the time I receive them -- which is pretty instant.

My reasons for being on a prepaid account are my business and I do not understand why this would affect the level of care and service I receive from this company, but I have been told many times the only way to resolve these issues is to establish a credit account. I do not understand why I would do so based on the service I have received up to this point, when to me it seems that this would only leave me with a contract and hefty termination charges when I am inevitably treated this way again and want to leave the company.

I am not even sure if it is legal to treat your customers this way. My reasons are my own, and no one's business. However, they are treating me with a level of service that is entirely different than they treat other customers, and it goes far beyond anything reasonable. I should not have to be connected through 5 different people to reach a customer service agent but the prepaid customer service line gives me no option to speak to someone, regardless of the issue. I had to keep hanging up and calling people until I found someone who would transfer me -- and this is every month.

If any company intentionally denies certain customers access to customer service personnel in any way, to help address urgent account issues; and those customers are only the ones who statistically are more likely to have credit and financial issues, they would be under major violation of consumer protection laws. Of course, they're just in a grey area, which just makes them shady. I called AT&T and got twice the data and spoke to a real person. I should have done that long ago. Thank goodness for our semi-free market system, where I have at least a few other options.

Do not go with Verizon. They should be shut down due to horrible customer service and very poor coverage!!! Attached is a picture of my screen that clearly shows that the service here is so poor it jumps from 1x to 4g with Only 1 bar of service!!! Warning to all - do not trust a word Verizon says. They do nothing but lie!!!! Extremely upset with them and will tell everyone how we were treated!!!

Their only resolution is to pay full price for a new phone. Not happening! My contract is not up until May of 16. I am stuck with a phone brand that stinks. What really makes me mad is my husband's iPhone 6 has no issues. That is another thing now it is tower location. We both would be using the same tower. The only reason I didn't give it a 1 star is because others features are good except when using speaker. I am under my husband's business account. The insurance is useless on this issue - all they will do is replace with the same refurbished phone.

We spent several hours on the phone and in the store trying to get the money back. We still got bills for Verizon for what they say is his past due acct. I have explained to numerous people my situation in customer service, finally got a hold of someone that knocked $180 off our bill. But we are still with collections with Verizon. I do not understand. I have been with Verizon forever, never been late on a bill and always paid on time. And now this is on my credit history. I cannot switch providers, and this was Verizon's lack of communication. If they would have told us my husband's bill would not roll into our joint bill we would have paid his bill in full at that time.

I have had a litany of bad to horribly frustrating experiences with Verizon sloppy and poor customer service but most recently I contacted their tech support only to find out that tech support had no solution for the technical issue. At least they could have said that, but twice with two different tech support reps I was told by each tech employee that they would research the issue and contact me, one providing a time frame and the other providing a specific time. I am not sure if I was delusional but for some unknown reason I actually believed the second rep because I had explained to her the situation and that the rep never got back to me. She promised that she would contact me at around 4:00 PM that day and guess what- it has been about two weeks and nobody from Verizon has contacted me.

I cannot understand why Verizon does not address their issues. It is not as if customers are making up issues and certainly expecting a business to conduct itself with honesty and integrity is no unreasonable. Verizon is like this plumber my daughter contacted last winter regarding frozen pipes. He also promised certain things and didn't deliver. The difference is that there is no consequence for Verizon- at least not at this time.