Verizon Wireless Reviews

After not receiving a call from her, I decided to call the location. I asked the person who answer the phone straight out if they had iPhones 6, 16 GB and the answer was "We have all kinds of iPhones, just come in see us." When I showed up and I told the girl who offered to help me that I was there to exchange my phone, and that a man had already told me they had what I was looking for, her face changed. She pulled up my information and then she said they did not have the phone I was looking for and that the person who answer the phone had made a mistake. I then realized they were playing me like an idiot. I

left and I then called another location and the man on the phone assured me he had the phone I was looking for. I got the name of the person and I went in looking for them. He realized I had discovered their game and after I pressured him to exchange the phone and I told him how frustrated I was being treated like an idiot, he rudely and sarcastically told me they all had stacks of phones but because it was Black Friday they would not exchange anything until the weekend went by.

When they want your business they promise you the moon and the stars and when is time for them to hold their word they clearly show how they don't care about their customers at all. All that want is your money in exchange of the minimum. The management making these decisions have no principles and therefore, they are rats running a lucrative business on the trust of the customer.

Another manager verified I would get the $200 on my next bill. Of course I didn't and after another 45 minutes on the phone they setup the credit. But it was only for 40. Another 45 minute call and they reluctantly gave me the full 200. The manager stated she didn't have to give me the credit, but would anyways. Then I lost it and started raising my voice. She said she was doing me a favor. I stated she should credit me more since I've been on the phone for over 2 hours on this issue. I can't believe how bad they are. T-Mobile was so much better but we moved to an area with no service.

Unlike Apple whose policy is to replace a defective phone with a brand new one. At the time of purchase I had a screen shield applied and Verizon does not cover accessories, so even though the phone I have is defective the supposed like new replacement will not have this screen protector so I will have to pay for another one even though the phone is defective and still under warranty. Bad business policy. I will be ending my contract with Verizon and would advise people to take their business to Apple for a better product policy. 100% dissatisfied with Verizon. Any service company other than Verizon would be a better choice and product in my humble opinion.

I had one phone rep told me she was reporting it as "fraud" because they themselves shipped a phone to my doorstep while I was not home. The phone rep thought I had taken possession of the phone and now I was telling her a lie that I did not get the phone. I was out of state at the time and they left a 600 phone at my doorstep. Then an employee told me to go to Best Buy Samsung office to get a replacement. This is just part of the story. It has become a mess and now they expect me to continue paying a phone that I did not have for very long. They have all been defective. It has been stressful. It seems that the employees are trained to remain ignorant to make the customer give up. It is sad. All I know is that my dad was in the hospital and I needed a phone to keep in contact with the family and I had to keep borrowing phones to use.

We kept asking for supervisors only to find out they were "team leaders". My son and I got nowhere. They are not at liberty to give out corporates phone number. We gave up and this weekend we were going to have T-Mobile buy out our contract. It was the most insulted I recall being treated. Then I went online to see if anyone knew how to reach corporate. Someone posted a link to Youtube with how to reach them! I got a number in New York NY. I left a very upset message last night and early this am. I got a callback from a real live supervisor. In no time she admitted their fault and gave us a huge discount for our first bill and nearly matched the monthly payments to what we had plus the 12.00 as we were promised!

I cannot tell you how much work this took to get this info. HERE IS THE NUMBER AND THEY WILL CALL BACK! 212-395-1000. Thanks to the lovely person before me who posted this number. I wish you the best of luck! Call this number. It's for real. They will have all your records in the system. You will not get a live person answering but will get someone to call you back! I would give her 5 stars for restoring my faith but I have a bad taste for Verizon and their customer care. Call, you will get resolution!

I contacted Verizon again via Chat and "Emily" from Verizon told me whoever helped me in October did not order the disconnect correctly and I would still be responsible for equipment/bill I do not use and would have the equipment/acct removed but wouldn't occur now until December 18, 2015. I informed her that I would not be paying this bill and would never again use Verizon as this is how they treat their customers. As of this date my account is still active with Verizon and the still shows the bill. My advice to all is be very careful using Verizon as they will screw you if they can!

Thanks Verizon for years of good coverage and service!!

Original Review: Nov. 23, 2015

Verizon Wireless is a scam! I switched from them to another carrier (no names to protect them) and as a recourse/revenge they send my account into collections! Granted I was paying on a phone with the Verizon Edge program but they are supposed to close the account and send me a final bill, NOT to collections! What a bunch of jerks. I will NEVER use them again and will tell all my family/friends to stay away!!!

However, It was only after a $50 mail in rebate. I decided my two boys would love to have some cheap tablets to mess around on as they were always trying to play my Ipad. Again I have the store fill out all of the information and send it off to their rebate department. After a year had gone by and multiple trips to the store and them saying "There is nothing we can do about it, you have to wait" (this is what the answer eventually changed to), I get irritated and have them resend all of the paperwork for both my military discount and my rebates. I wait and wait. Several months have now gone by, I have not received any of it. The discount nor the rebates. BUT, I did need to replace my phone during this time, I cracked the screen on the S5. I ended up getting an Iphone 4s (that I purchased out right from another individual).

Only after about 2 months and several IOS updates did the thing start to lock up/freeze and take forever to load anything that requires an internet connection. I contacted them on the phone today and asked them to work with me on getting a new phone. They said "Sure but we are going to charge you full retail because you are already an existing customer." WHAT?! Shouldn't existing customers be the ones getting the special offers not the people who are just coming over for the first time. After all I had to pay full retail for the cost of the other phones (S5s) when I signed up with them and up front to boot. The customer service representative said "it is impossible for anyone to do that." Impossible, How is it impossible if you're offering to your new customers?

I went through and explained, my situation about not getting my military discount and not getting my rebates and explained there is over $700 still owed to me by Verizon (and counting for each month that passes and I do not get my discount). All I want them to do is to honor the new promotion discount being given to new customers. They refuse. They also refuse to give me my military discount after losing my personal information on two different occasions and asked me to resubmit. Why would I do that? To get the discount, there are only a matter of months left on the contract, and I do not want to give them a third opportunity to lose my information. Why is this such a big deal? A new Iphone 6S cost $220ish to manufacture, Verizon is charging $850 for the new Iphone.

$530 Is being split between Verizon and Apple. Mostly on the Verizon side considering they are willing to give you $300 off the cost of the phone IF you're a new customer. If you are considering changing over to Verizon do so with caution, do not accept any offer in which it requires you to take a mail in rebate. If the box store says they are powerless then move to another location or call their customer service department. A Verizon mail in rebate is purely a scam that will never be honored. I would highly recommend you stay away from Verizon if you can, they will try and take you for everything they can. If they are willing to do it to a Veteran they are willing to do it to anyone.

Fast forward to October 2015 when I purchased the new phone; an insurance policy was not even offered to me! I didn't question it because I assumed I'd already had it, so no changes were necessary. I'm sure they could see that there was no insurance, however no one asked if I wanted insurance for this BRAND NEW phone when I made the purchase. So now Bryce says that Verizon will send me a refurbished S6. However, Verizon would charge me up to $500 if my stolen phone wasn't returned to them! In other words, they're expecting the person who stole my phone to have a change of heart and mail it to Verizon for me! Naturally that sounds unfair! I have 5 lines and all five of my lines have always had insurance.

I have been with Verizon for nearly 8 years and have ALWAYS had insurance! They can go back through my records and verify that. So I expressed my extreme displeasure with the situation. Bryce proceeds to giggle as he's telling me that he "really feels for me". When I threatened to leave the company he supposedly went back to the supervisor who then says they will offer me another less expensive phone in order to save on how much I will have to pay Verizon for that phone; instead of up to $500, it would be more like $133. So I agreed to and S5 in order to save myself hundreds on what Verizon would charge me for the sample S6.

Bryce then tells me that my monthly payment would still reflect as though I'm paying for the S6 even though I'm going to pay them for the S5. Again, this fool Bryce is GOOFING as I'm expressing how disappointed I am by my treatment from a company who I've given my service to for many years; HUNDREDS of dollars a month in services. At this point I feel I have no choice so I told them to go ahead and make the change but to note that I plan to switch service to another company. Bryce then giggles AGAIN, reminds me how much he really feels for me in this situation, then attempts to put through what his supervisor has offered me.

Then he comes back to say that he can't put this order through because there is a past due balance on my account, even though it's scheduled to be paid next Monday, the end of November. So basically they can't continue to REAM me until I give them another $500! I've never been treated so poorly! And somehow they found amusement at my expense. I told Bryce that his supervisor is an ** for acting as though he had the authority to offer something he couldn't even make happen. I realize that this is the "best network", but at this point, it's the principle of the matter. They don't deserve my money anymore.

I called customer support, and that's where I lost it. Not only was the entire thing automated with no "Press whatever to speak with an associate" but when I finally thought I got somewhere, the automation told me to CALL FROM A DIFFERENT NUMBER! How many phones do you think I have lying around? This is seriously the most agonizing customer service I've ever dealt with.

Received a voice mail that they couldn't identify me, even though I attached their bill, with my cell and acct number. They left a number to call back. Called back, no one knew what I was talking about. All they said is the payment was reversed because they are reading some notes. No one knows what is going on, and I want out of them. I cannot deal with this time and time again. Have similar with Fios but that's another complaint at another time. They need to apply the payment correctly, and hire people that have a clue. I cannot stand them anymore. Want out.

Disputes are to be settled via arbitration only and it is time Verizon be taken to court to answer for these kinds of antics. The timeline of my high data usage exactly matches the dates of my many service phone calls to Verizon Wireless service and my usual data consumption resumed as soon as Verizon fixed the tower. Verizon knows this, they reviewed the data consumption, yet they still billed me for overage and won't issue a credit. This is simply stealing.

The technicians at Verizon agreed with me that during the impaired service period data consumption increased because automated downloads like software updates did not complete successfully without errors and re-requested the data over and over, something that would not have happened if the Verizon data network worked properly, and something that stopped happening as soon as they fixed the tower. Verizon is knowingly overbilling for usage increases they caused. It's just wrong to do this!

Sadly ** and ** should not be in their jobs which should be customer service focused... At no less than three times ** told me that she has no time to take care of my concerns and that she would rather have her morning coffee. My experience in this Verizon shop has been painful and horrible from the beginning so they shouldn't be trusted and should be trained properly because really they just want to take customers' cash and not take responsibility or accountability for their products and services. Very frustrated and disappointed customer indeed. Happy to provide more details or evidence as needed. I hope ConsumerAffairs will look into this Verizon shop, their staff, and customer service training and recruitment qualifications.

I went over to Apple where the sales person there told me that was a lie and he helped with anything I needed and I got the phone for the 2 year contract! I also was told by a friend that the same store told him the same lie! I don't know why these people would lie but I will never be going there again! I did call Verizon after purchasing my phone because I had an issue with the data plan. The lady on the phone was helpful and gave me more GB for the same price as the 2 GB so I do want to thank her. But for that Rockaway Store it's disgusting how you lie to the people who are giving you business!

Until 2 months later I received a bill from Verizon wireless for $315. I called customer service and they told me that since I went into the store to "inquire" about a phone plan... I said "I never even bought the phones or the phone plans!" They said "Well maybe you should go back into the store?" I said to them, "How can you bill for a phone line that has been transferred to another carrier?" They couldn't answer my question. This is outrageous, they didn't even send an itemized bill. I never signed an agreement. I personally think the sales associate was upset that I didn't go with them and did some shady business to make it look like he made a sale that day. So basically they charged me $315 just for walking into a Verizon store and walking out empty handed. I don't want anything from them other than the removal of the falsified charges. I am definitely filing a complaint with the FCC, BBB, and filing a small claims case against them and the Verizon store.

The next day Tuesday, I didn't get the phone so I called in to the fraud department again and was told the payment didn't go through. An issue caused by the bank flagging the purchase as a result of out of the ordinary purchasing on my account. I was transferred to the Customer Service department to handle the charge and when I got there, the nice lady said that I didn't have a payment due but there was an issue with the last order and asked if it was ok to cancel. After 40 minutes of my time, I was told that I was all set. I asked if I could get the phone shipped to my work since I was not thrilled with the service. I was told no problem, took the address, I asked if all was good to go. After I was told I was good, I went to bed with a smile.

Today I woke up and thinking the phone would be there at 10:30 AM, I checked my online status and it had the old update from Sunday on the web page. I decided to be proactive and call in. After 3 agent hops, the best action given to myself was to pick the phone up in person. Your agent called in advance and told me to go a store at 902 E Baltimore Ave. Kennett Square, PA. I did at my lunch hour asking my new manager if that would be ok. Burning a token from my new boss, I went to the store armed with a name of a person to speak to. The funny thing is that the store wanted to charge me the same rate as a 64G phone and not the price I was to get online. I only went there to get my phone today. I didn't go to pay more than I originally tried to buy it for.

I am ready to leave Verizon after being a customer since 2006, nearly 10 years of non interrupted service. I called customer service and was wholly dissatisfied with the experience and now plan to connect with My3cents and a few other service for consumers to complain about how they were treated. I expect that they will be available after this evening. With all departments and services offered, I find myself trying to spend money with your company and only being disappointed. I hope this note comes to you and is used as a training tool on what not to do in the future. I appreciate you taking the time to read my message.

They informed me that instead of the store employee changing everything over to my daughter's name they just made me a "SUB ACCOUNT" and was informed that my bill was still outstanding. I went into the store where we supposedly changed everything over and was told there was nothing they could do. How is it my fault that the store employee made a sub account? I have tried and tried to find a phone # for the corporate office and have been unsuccessful. If someone can find it would you be kind enough to pass it onto me? Disappointed in Kentucky.

Now I was in a position where I could only use my phone where free Wi-Fi connections were available to the public to avoid getting a large bill from Verizon. Then I noticed that every time I would be online the WiFi connection to the phone would disconnect and all the apps and open Web pages left open would continue to consume data. The Verizon Galaxy S6 was consuming close to $100.00 a month in charges and now I had a phone that I could not use without going over that $100.00 monthly bill. I looked at my data usage and noticed that certain apps were consuming data that I've never used before and that these apps turn on use up data and turn off. For example Amazon, Google play store, and other apps that offer you different types of services. This went on for a few months and I haven't downloaded anything, I haven't played any games or videos, and I didn't listen to any music.

I was locked into a contract where if I used my phone I would be charged for it. So in the month of October I turned off the Verizon alerts and used the phone the way I would use the prior phone I had. When I received my bill I was in shock the data usage was 29.5 gigabytes of data and I received a $384.00 phone bill. Now I knew that the person that told me that my bill would be about $100.00 a month lied to me.

I called Verizon Customer Service and asked them, "Why am I paying you so much for your data usage?" She replied that I went 27.5 gigabytes over the plan that I signed up for so I was being charged $280.00 for data. $60.00 for my plan and other charges for data sharing and I didn't even know what data I shared. Then I asked her, "How come you are charging me so much for data when other Cellular providers offer unlimited talk, text, and data for less than $80.00 a month? What makes your data so expensive compared to T-Mobile." She replied, "Our data is faster, our service doesn't cut out, and we have the best customer service."

Now I knew that I was locked into a contract with a company that mislead me when I signed the contract. And they were over charging the consumer for services that you can buy for less than $100,00 a month. I told Verizon to put me on an unlimited data plan to avoid these $350.00 charges. She told me that they don't have unlimited data plans. That I can upgrade my plan to 20 gigabytes of data for $175.00 a month and $15.00 for each gigabyte that I go over. So I went straight to T-Mobile and asked them to remove the Verizon Wireless Service from that phone number and I want unlimited data on this phone. Knowing that I would be charged $350.00 for early termination fees that I was willing to pay. Then my nightmare begins and I truly find out how Verizon Wireless is overcharging everyone across the United States for their data.

I called Verizon and asked them to give me a break down on how that data was used. And which applications on the phone used that data. Because now they wanted to bill me $616.00 and they told me that they are raised the line fees and are charging me $32.00 for CA Taxes. I also asked their customer service representative how come I can't set up a voicemail box or download anything on the Verizon phone now that T-Mobile is my cellular provider. That's when I found out that the store where I bought the phone lied to me about "the Verizon phone working with another cellular service provider." Now I went to T-Mobile and bought the same Galaxy S6 and paid $623.00 and I have the receipt to prove it. Now that I'm operating on the same exact phone I understand how Verizon Wireless is taking advantage of the consumer.

The first thing that I noticed when I got my new T-Mobile Galaxy S6 was that phone was giving me the options so that the phone wouldn't use that much data. I noticed that the WiFi connection on the T-Mobile phone doesn't disconnect as much as the Verizon phone does. I found out that apps and Web pages left open use up data. I also found out that there's a lot of apps on the T-Mobile phone that don't use any data where on the Verizon phone they do use up data. I found out that Verizon not only charges for data they charge for cookies as well. When you buy the same exact phone from two different carriers you would think that they would be exactly the same. But they are not the same.

I called Verizon Wireless back again because I wanted to let them know that went and I purchased the same exact phone from T-Mobile and I paid $623.00 for it. I asked them to deduct the amount that I paid for the Verizon phone when I signed the contract off of that final bill of $616.00 and we can settle this matter. I explained to him that guy at their store told me that phone would work with other carriers. And the last customer service representative at Verizon told me that T-Mobile service won't work on the Verizon apps that are in the phone. Then the person I was talking to said that they have a 14 day policy on returned devices and that all the charges are light and that their phone does work with other carriers. For me to go back to T-Mobile and get my money back before it's too late.

Now I was mislead by their customer service department and I was mislead by the sales person that sold me the Verizon phone. Verizon Wireless is a complete scam in charging more data with the device that they are selling to the public. The T-Mobile Galaxy S6 offers you the option for that phone to close all apps when the WiFi connection is lost or disconnected. The Verizon Galaxy S6 does not give you that option because when the WiFi disconnects the phone starts using up data in which the consumer is being charged for. The T-Mobile phone offers you the option where if you put the phone down for a few minutes without using it. The phone will close all the apps that are using up data. The Verizon phone does not have this option as well. The WiFi connection on the T-Mobile phone doesn't disconnect as much as the Verizon Wireless phone does. Verizon Wireless is a complete scam.

When I was using the Verizon Wireless phone on their data plan I was using up 28 to 30 gigabyte's of data each month. Last month on my T-Mobile Galaxy S6 on an unlimited data plan I used up only 11.6 gigabytes of data. How can two phones that are identical make a model Galaxy S6 from two different cellular phone service's not use up the same amount of data. The guy at Verizon could answer that question either. Should I pay them after being mislead into signing a contract with Verizon. Should I pay them after being mislead by their customer service representatives and I had to purchase another phone at full price $623.00 spent. Why should I pay Verizon if the same exact phone from T-Mobile uses up only half of the data than what Verizon is trying to bill me. Verizon Wireless can't even tell me how that data was used or which apps used that data. I need some answers in this matter.

Wednesday came and no phone. I look in my email and found another message from them wanting me to verify the order. I used the chat online to find out why I had not received the order and why I was getting another request to verify my order. They didn't have an order for me. Disappointed and disgusted, I replied to the rep that I'll bet I get charged anyway! Today, Thursday, I see another message telling me my phone will arrive on Friday. They were also supposed to send me a form in the mail which I have not received. Is this the kind of service I should expect?

The call continued to escalate until my mother hung up because nothing was being resolved. The Verizon number called her back multiple times (typical if there is a disconnection) so my mom answered and explained that she had hung up because nothing was being done and she hung up after Shana responded "well then your bill won't be fixed". About 5 minutes later she received a VERY rude and inexcusable text. I have included the picture. As I stated, we have been with Verizon for a very long time and never had anything like this happen. We are livid. This is now how you treat a customer... Let alone a human being. At this point we are looking into taking legal action. This is inexcusable.

Antonio lied stating that my brand new phone would get replaced w/ new 1 as did corporate lady I spoke w/ day prior. Had I never been transferred, never would I have almost a months worth of what feels like torture. Hours on the phone, they claimed my phone was protected when in fact it was not. Customer service gave my pass code to Apple which is illegal.

I was lied to over and over. I pray that bbb.org gets this taken care of. The worst experience I have ever dealt with in my whole entire life as I have been through a lot in my life but nothing compared to this. Also what was done to me in store was against Verizons rules, yet Antonio said "it is like going to a car dealership". Was disrespectful in regards to talking about my family or my grandmother either.

On the old plan they never went over 2 gigabytes. Verizon is billing at a higher rate for the usage on this share everything plan. Sure the cost basically stayed the same (went up $10) but in reality you're getting less data. I complained at them but their reaction was to say, "Oh your kids are using more data now." They have used the same amount of data for 6 years each month. Just by coincidence their data usage went up when I changed plans. I don't think so.

I said, "I don't know who you just spoke to on that phone, but you better get them back on the phone right now. There is no way with a 750+ credit score I am paying a deposit. Yet alone $400 deposit." The rep told me, "don't be rude." "You ask me for $400 deposit and expect me not to have a problem with that?" Yeah. He did not like it when I asked him for $400. Of course, the rep, the manager, chat, Customer Service, Sales, Pre-paid, Facebook, Twitter, Finance, NO ONE at Verizon can tell me why. You cannot get anywhere on their website, because they changed everything. You cannot email anyone, even though that is the most common communication used now. They want you to chat on Facebook or Twitter. Yes, I want to give my personal info over social media websites. What is that? That is not serious is it?

When you can get through to chat, I can chat with 2 or more people the same day and always get a different answer to the same questions. Same if I call a store, customer service, sales, etc. No one can give you the same answer anywhere. You would think these people would work off a script and I would get the SAME ANSWER TO THE SAME QUESTION. But Verizon has lost their mind and my service forever. The CEO and all those people making money off of customers sitting behind their ugly desk in some glass tower in their corporate office in New York will never read this. But maybe one day, some cell phone company (hopefully T-Mobile or some smaller service like Cricket) buys them out or can piggy back off of their towers. I also had purchased a new phone (Nexus 5X) and needed a nano sim card compared to the micro sim card I have now.

I called and was transferred 20 times in 2 hours until someone took pity on me. After another hour of him trying, he said he could not send me a nano card because I am on prepaid. Really? The store rep said that I will have to get on a contract to get a nano card from them? Are the reps at Verizon so desperate that I have to be contracted to get a SIM card? I purchased a unlocked phone not be on a contract. I did not think that $1.00 sim card would break Verizon and put them in debt. On my phone call I was telling the reps that I had already been transferred, instead of listening to me, they would give me the "would that be okay" question, and when I said "NO" they would put me on hold and transfer me anyway.

If I could smack people through the phone and don't bother asking for a manager on the phone because they apparently get slapped with a rule on the wrist if a manager gets on the phone. Good grief Verizon, people that pay for your services want some respect. You already let our privacy be invaded by the government a few years ago for safety blah blah. And then someone else hacked into the company and got all the phone numbers and billing info as well. The stock holders should drop their stock and then the company would go out of business. If my review does not make it on Consumer Affairs, then Verizon is paying Consumer Affairs off.

The other problem was that the account was open less than 90 days. Therefore they could not offer me international data package anyways, so why not tell me this before I moved my number from business to a private account?! Thanks Travis! I was using Verizon for my business, had 100 lines, 5 years, tens of thousands of dollars. I feel strongly about my decision that I will discontinue with Verizon upon my return to the USA. I even offered to pay upfront for the data package. Did not work. Offered to leave a deposit, credit card. Nothing. They required a "scan" copy versus "photo copy". It is all a digital form. So what difference did it make!

The best part is, I spent an hour with the first representative, Travis, who gave me another number to call back in an hour. Needless to say, when I called that number they started asking questions all over again, and after a while I knew I was dealing with the wrong company. I only regret paying 100K for all of our lines and they’re not the best services in the past. Would highly not recommend this company. So disappointed.

After many, many calls with Verizon they tell me there is nothing they can do for me because the 15 days passed. How can I be held to a contract I did not know existed? Even when you sign there is no copy of it for the consumer to see. They have you sign on a small signature screen. I left with only a copy of the receipt for taxes and for the phone covers that they said were supposed to be free. I cannot believe this is legal and I have no recourse expect to cancel and pay $175 penalty for each device.

To me, this says there is a system error on their end. But the supervisor refused to accept that and refused to even have someone look into these issues. Instead, I was told I had other payment options such as going to a Verizon store every month to make a payment. When I explained this is a huge inconvenience to me and I will be seeking another provider if this is the case the supervisor responded with a "tough luck" attitude. Never in my life have I had such a difficult time becoming a customer, simply trying to make a payment, and being retained as a customer. It is clear Verizon does not care about their customers to the point that they don't care if they leave.

Since I finally found out the issues, it's been over a month and they still haven't sorted it out. A supervisor put a claim in on our behalf and a few weeks I called in and they told us it was resolved (6) but didn't tell us. We had to call in to get this information. Our path forward my have to include small claims court and definitely will not include using Verizon in the future. Also, to be clear, the customer service representatives were really nice, just terrible service with no coordination whatsoever.

Around three weeks after this process began, Verizon deducted $394 dollars from my checking account. I immediately called and asked them what this charge was for and they told me that charge was our normal monthly bill plus early termination fees. I reminded them that I was told I would be receiving a paper bill detailing all of the final closing costs, and that I would like that money refunded since Sprint was going to pay it after we submitted our information. I was then assured that my money would be returned to our account within 10 business days, my final bill was being mailed, and that this would not happen again. So 10 business days roll by, and my money was not returned.

Fast forward a few weeks and another $440 dollars was deducted from my checking account! This charge was what was left on my husband’s phone. I called again. This representative was just the right amount of "appalled" by my situation and assured me that she was re-sending my final bill, and that this charge would be reversed within 10 business days. I told her that the previous associate said the same thing, and she assured me that this time was different. In the meantime, I should call my bank and have them freeze the charge. We did that, and my bank basically shrugged their shoulders saying, "There's nothing we can do, the charge isn't processing anymore." So, at this point, Verizon had deducted almost $800 dollars from my personal checking account. I am not someone who has this amount of money just lying around in my bank account. I had to put my rent on a credit card because I didn't have the funds in my account.

Frustrated, I finally just went into a Verizon store and asked for a paper copy of my final bill. The associate said, "I'm having a hard time accessing your account since it's already cancelled, you'll have to call customer service and have them ship you your bill." I shook my head and told him that that wasn't going to happen and asked to speak with this supervisor to see if he could help. Upon hearing this, the associate "remembered" that he could use my husband’s social security number to look up old accounts. Convenient. I asked him to also check and see if my refund for $440 dollars was still processing and he said that no attempt to return that money had been made.

On top of all this, this process took over 2 months to final get a paper copy of my final bill in my hands. Sprint's offer to pay the early termination fee required that our bill be submitted within 60 days. Discouraged, frustrated, and not hopeful, I called Sprint. The first person I spoke to told me, "Oh, don't worry about the 60-day deadline. We know how hard it can be dealing with Verizon." They are sending me a prepaid American Express card within 15 days. Not business days, just days.

At the end of my phone call, the representative told me, "Sprint appreciates your business." And they have proven that to me, a new customer, who had been stonewalled, walked on, and lied to at Verizon (with whom I had never missed a payment). I will never return to Verizon simply because of their customer service and my experience here. If this is how Verizon treats its customers, I want everyone to know: you can't believe a word you hear from Verizon's customer care representatives.

Verizon barely tries to justify these rises in cost as "business expenses", yet fails to account for the sharp raise as a whole by offering overviews of expenditures to the customer. While customers like me would feel better with smaller increases over a long rate of time to account for these said business expenditures, Verizon bullies forward by slapping an extra $20 charge per month, immediately, with no real notice, and with no validated explanation(s). Customers are then pressured by representatives assisting the complaint to advance into a different plan, thereby cancelling the customers' original unlimited data plan. In my opinion, Verizon has blatantly ignored the concerns of the customer for monetary gain. My wife, family, friends, and I will be cancelling with them in the future and will no longer be represented by their careless and diminutive remarks or services.

Then the broadband router went bad after a 3 months' time. Couldn't return it, so yet again they sent a replacement. That one was bad the day I got it. They could not get to activate it, so they sent me a 2nd replacement that was bad and they couldn't get it activated. So the new story to date is they are going to waive early termination fees and let me go to another provider.

They just stole $79 from me and NEVER even bothered to explain why! Upon researching this issue, I read some reviews that stated that if NO DEPOSITS were made within 180 days (which I did not do) that the account would expire. Also if any deposits were made whatever balance you initially had WOULD BE REPLACED by the current deposit. So if I had added let's say $15 to my $80 balance, I would lose $65! I was NEVER told this by the unintelligible salesperson when I got the darned thing! As usual, yet another rich phone company running yet another extortionistic scam.

Over the past three months we have called and spoke to numerous people from customer service and all of them have guaranteed they will fix the credit that is owed, well it NEVER got done. We wrote down their names for documentation and documented each time we have called! Now Verizon is saying the only thing they received in the box was a SIM card? We never even took the SIM card out of the phone when shipping it back.

This whole mess just sounds like Verizon trying to make money off of their customers! If we didn't have to pay off another phone we would drop this company in a heartbeat. They have the laziest customer service and they are the most irresponsible service I have ever dealt with! We are definitely getting a lawyer involved! If you ever have to send a phone back to them take pictures of the phone and date you sent it, a video of you sending it and written documentation that you sent it. Otherwise, they will claim they never received it! This seems to be a common problem for them! I highly recommend you steer away from this company!

Then the next month I noticed my bill was $20 higher than it was supposed to be and I called customer service to see why. I was told I was being charged $10 a month per tablet. That was the first I had heard of this. So they transferred me to the sales rep who sold them to me. I was on hold for 32 minutes and then he got back on the phone and said "let me call you back". So he called me back later and said there's nothing that could be done. I owed the money. I found out it was a 2- month contract at $20 a month which is $480 per tablet.

And by the way. These are CHEAP TABLETS. So I then try to call and talk to a manager which took over 6 hours to finally get on the phone just to tell me only option I have is to sell the tablets and pay an early termination fee of $175 per tablet. I was conned into getting a FREE tablet that is over $500. When I could have just gone to best buy and outright bought for like $150 and no monthly fee. So only an idiot would get a tablet from Verizon and pay that much money for a cheap android based tablet. So more or less Verizon is condoning their sales people to scam customers into the FREE TABLETS. I was also told I should have left the store with paperwork telling about the contract. But I didn't, only a sales receipt that showed $0.00.

I will report them to the Better business Bureau first thing in the morning. And to add. I'm not one of these people looking to get something for nothing. I pay my bill on time every month without fail. They will not get another red cent from me. Tell all your friends so they don't get scammed. Verizon Wireless are scammers. THIS IS NOT SLANDER. IT IS THE TRUTH WORD FOR WORD. DO NOT GIVE PEOPLE LIKE THIS YOUR BUSINESS.

I called to work this out amicably and even spoke with 4 different supervisors at different times and they only credited a very small portion and had excuse after excuse. I told them based on texts I received from them, I had every time of the various calls to them and that I wanted them to listen to the recordings for accuracy. They chose not to do this but instead wasted time arguing with me rather than trusting me and keeping me as a happy, loyal customer. They also stated that Aruba 'SUPPOSEDLY' reported that I talked over 400 minutes which would equate to one full day. This is not true and when I asked how to remedy this situation and speak to whomever reports these charges and discuss it with them, they went on to state that have no way of giving me that information. How can a huge company like Verizon bill me for minutes used without having the appropriate backup information supporting these charges?

I also proceeded to state that why would someone talk for a total of 1 full day while they were getting married and on their honeymoon. Honestly, if this was the case and I had done that, it would have been rude and unacceptable behavior and my husband would have had the marriage annulled before we came home. Anyway as of today I have switched to my husbands AT&T plan and they lost a customer who paid all their bills on time for over 10 years. Goodbye Verizon, Hello AT&T!

I am a senior and on fixed income. I made so many calls, and took phone back to Verizon store and they tell me it's not the new phone and there is no problem with the service either, when all the technicians have told me otherwise. I have been a customer with them for many years, so disappointed to think they treat people this way. I can get out of contract only if I pay the contract off. I can only say they may be in my situation someday, older, alone and not much to live on, but I wish them better than they have treated me.

Get this I was charged an extra $700 for cancellation fees. Ha! Then I was charged an extra $300 when sent to collections for "collection fees". Who the ** charges collection fees to collect ** debt? Verizon that's who! So in total they charged me $1800 for a $50 device!!! Stay the ** away from Verizon. They are a piece of **! Customer service reps hang up on you when inquiring a bill they don't want to help with & they are just a ** company that we need to band! Verizon will never get my business again!!!

I went back to corporate and they are now telling me I need to go to the MASS DOR and fill out paperwork and get the credit from the government. Can anyone tell me how this makes sense at all. Verizon fraudulently billed me sales tax on a device the state was not looking for tax on, did they pocket the money? Who knows. Can anyone help? I do not think I need to take time off from work to fix this with the state. It is Verizon who should issue the credit to my account and fix their error.

They (two different agents on two different calls) agreed that I would receive a gift card for the amount of $301. I had to call a third time just to make sure! So, I sent the phone in. Upon waiting for my gift card, I received a statement in the mail with the $301 credit on my account. I checked my account to make sure of this and found that there was a gift card issued, but it was applied to my account.

I called customer care again to find out why it was credited to my account and not issued a gift card to me as promised by three reps. They stated that they could not do that. They said I could use the credit for my new phone. This happened less than a month ago and Verizon has taken two months out of my credit so far. In one week, I went from $301 to $155. My monthly bill is only $65. That's a $146 difference. Verizon Wireless is stealing money from their customers! I had agreed to the original offer in good faith, yet, Verizon failed to follow their own promise.

Verizon needs to be sued and put out of business for good, anything from overpaying, to lying advertisement, to deals changing on their side, even though you signed a contract agree to certain terms they can change whenever the place, but you cannot leave. To not getting insurance claims months later when it should be overnighted. To forgetting to put 10 G's when they put 4G's of data never got told and charge upper of 500+. I swear to my GOD if you step foot in a Verizon, it will be the worst experience of your life. Take it from someone who tried the hardest to give them the doubt, but no more. I fed up and going to see through that everyone knows my story and stays clear of this horrible company.

The customer service reps aren't any help because they always give you crazy information and they're never accurate. They seriously need to sit down and have meetings so they can teach them the how's and why's because they're all over the place. If I could give them zero stars, they definitely should get no stars, they don't even deserve 1 star. I WOULD NEVER GET SERVICE THROUGH VERIZON IN MY LIFE AGAIN!

I went told my husband I spoke to Customer Service the girl name Ann, she put me on hold to transferred me to the wireless department for 20 minutes, and somebody greet say hello but the background was not sound she is at the office with TV going, kids yelling in the background, so I was worried and hang up. My husband said to try later, we agreed. About an hour later, I went back, pull up the number again, this time, I was speaking to someone by the name Sue. She did not kept me on hold, but connect me right away to as they claim the right department to assist me. Not more than 30 seconds, I'm connected to some by the name Mark. He asked me what can he assist me with. I went on explaining what I need to do to activate my device. He ask the MiFi model number and the sim card number.

I gave him all the information and he went on pretending he was busy working on the device then he ask me if my husband was anywhere near. I said, "Yes, I'll take the cellphone to him." He ask for my husband birth date and social security number. My husband only provide all the information he asked for, except his social security number. My husband told him he will not give out his SSN. After that, my husband handed back the phone to me, and we went on one more time repeating what we have been going through already, kept asking one more time to re-read the sim card number, and then he ask for the credit card number repeat one more time make sure he got all the numbers right, and then after I read out the 3 digit security code on the credit card, all I heard from him was a sarcastic tone of voice saying "The least, but less", and we got disconnected.

We got charged 60.00 dollars for the service with 3G. When I call back spoke to a different customer service. They told us that to go to the person store near and tell them to activate the device with a compatible sim card because the one Mark supposed activate for us the sim card was not good. The next morning my husband went to the Verizon store in Hesperia to get the news there was no record of us purchase a 60,00 dollars MiFi activation. They should monitor all online customer service working out of their home. They frauding customer online.

This summer same thing - Requested the plan for 12 days for one phone. Was billed for 2 phones and was billed to me from July to October. Called each month to request cancel of international service and change plan to reduce cost - I finally got smart and wrote down customer service names. First call was Dalanda (Yes she would make the adjustments and note it on my acct.) and next month Roberta. Roberta told me Dalanda had not written any info down about my previous phone call with her and did not know what I was talking about.

After 35 minutes on phone today Roberta hung up on me. I was transferred to someone else and while on the phone Roberta called me back! Unbelievable lack of professionalism with this company! We are under contract with 1 phone til may 2017 but will try to see if new wireless company will buy out contract. I am so tired of all this and over Verizon. Terrible, terrible customer service and billing dept!!!

The next time, a customer service person, patiently told me, if I (the innocent party) would pay up, then I would have a positive statement put on my credit report within 60 days. However, the negative report would stay there "for 7 years". My bills are always paid on time or are paid early. I was considering a move to another state and the purchase of a home. In 7 years I will be 76 years old. During the nine months since VZN cut off the service, I had not heard ONE word.

The CEO's never BOTHERED to acknowledge my letters. VZN has tentacles that can reach into everyone's lives yet they said "for six months" they had tried to contact me. The collections company gave an address at which I have never lived. I was in my present residence before the other phone was cut off. They could instantly see, when I called them, that I share service with another party. They have sent mailings to my current address, yet not one related to the disputed bill. Does anyone think this kind of treatment, the high prices, the inability to exit from a contract, are covered by RICO laws?

I am now being told that that email was in reference to the $299 fee that was going to be applied to my account if the original device was not received. However, since my account was not charged, there was nothing to credit. Did I mention they told me they could not get additional value out of my phone? The phone I expected to receive $200 for and they were will to charge me $299 for, I am now out $200 and paying for a phone I would have never purchased if I had known I would not receive the $200 to offset some of its expense.

Now 2 years later my contract is up. And they tell me that I can get an upgrade, but I would be charged RETAIL PRICE for it. They even have the ads on TV with a free upgrade every year with Verizon now, and I ask why I have to pay 729 upfront for a new phone and contract. They pretty much stick it to me that I already got an upgrade two years ago for free so I am not eligible but they will take off 30 dollars if I return my 5c to them. So Yup totally done with their BS and LIES.

I didn't want to call them on my new number because I didn't want to be harassed and they won't let you log into your account after you are no longer a "subscriber". So all the history that I paid for, is not available to me anymore. I received a 310$ bill the following month. I was pretty upset and called. They kept putting me on hold and I was on for nearly an hour before they said, it was closed and the credits had been applied. I asked for a final bill & they said they would send it. I waited a couple weeks and went ahead and paid the final balance I was given over the phone, just in case. I didn't want late or other ridiculous fees added because they failed to send a final bill. I just received yet another bill for "monthly charges". It showed my final payment, plus the credits from the prior phone call, but there were new charges. We haven't used the numbers at all for 3 months.

I called upset again and it was almost the exact conversation, only this time they said they could not text me confirmation to a number that wasn't with them, plus they couldn't email it to the email address on file, and they cannot give me a confirmation number or send a final bill and/or confirmation in the mail. But they can keep sending me bills in the mail after I've close this account now 3 time. It's manipulation on their part. They are impossible to get rid of, I will never do business with them again.

Lo and behold three weeks later I receive a bill for $140. I call Verizon and they put me on hold and I need to talk to a supervisor, which makes no sense because it was noted on my account I was paid in full. They stated a supervisor would call me back within 72 hrs. Twice I have called and they have told me this and never received a call. I am now calling again and have been on hold for 2 hours just to talk to someone. VERIZON IS THE WORST!!! Sprint was $100 cheaper a month with more data and unlimited.

I got home to find out that I was completely misinformed. The plan still existed and the store manager was only interested in disposing the less marketable devices he had in store! I returned the phone the next day and asked for my refund but he withheld $35 claiming it was a restocking fee! He claimed it was a Verizon fee and I could get a reimbursement if I called the Verizon office. But to my dismay, that was also a lie. This type of practice is unethical! Now, I had to go to a Verizon corporate office to buy new device and was charged $40 for activation fee! It's like I got charged twice for something which wasn't my fault. It is deceptive and misleading! I am ready to post my reviews based on this experience on other consumer reporting and social media sites.

The sixth employee I dealt with also told me I was not "being professional", when I asked what the company could offer me for the hours of my time I'd wasted correcting their silly errors which included my having to inconvenience the poor people who's incorrect address to, and coordinating the return of a second device that I didn't even order, so that Verizon would not charge me over $1K for both phones. I even had to call and deal with FedEx myself to have this resolved, since the devices were sent over an hour away from my home. Verizon did not accept any responsibility or extend a single good faith offer for all of this, and the last "manager" I spoke with told me that she didn't know if I was "telling the truth" about the original address I gave for the device shipment or not. Like, what?! Aren't your "calls recorded for quality assurance" and notes made on the account with each employee? Obviously not.

It seems that Verizon is being run by inexperienced individuals who don't care about the integrity of the company or user experience at all. Their big solution was for me to upgrade my device and extend my contract another two years for more of this headache. Plus - Verizon's device "insurance" essentially is throwing your money down the toilet, since it's through a third party, to further alleviate them of any responsibility to uphold any standard of service, and covers literally nothing. After this experience, it seems it would be appropriate for Verizon to change their name to "Not My Problem".

Verizon offers none of the benefits of a status symbol brand, their network is no better than AT&T, in fact, small carriers like Boost mobile, Cricket, and several others actually offer better rewards than the "prestigious Verizon". For example, I was paying $120 for 1 GB of data, if I went over it could easily be a $300 bill with little effort. My friends that use Cricket, routinely get better reception than I do, because cricket uses the AT&T towers. Not only that but they receive unlimited data, the only stipulation is that after they have used their 10 Gig's their service is turned down to 3G.

Alright, moving on to what drove me to actually write this post. Two days ago on October 1st, I recently saw a very inconspicuous promo that Verizon customers could turn in "any working smartphone, and in return get a cell phone upgrade plus a $300 statement credit". I was very skeptical that I would walk in and this would work as advertised. The first rep had never heard of the deal, so she had to get her superior. It was no surprise when she said that my "working smartphone" had some scratches on it, so it didn't qualify for any promotion.

However I am part of a family plan and so she suggested I could use the upgrade, which was good for three very specific phones: The Samsung Galaxy 6+, The Galaxy Note 5, and the Droid Maxx. I was told that there would be no additional costs to my bill, and the rep showed me a nice phone, so I decided to pull the trigger. After paying $50 in fees and a "surprise $9 extra a month", I still decided to go for it. Once I brought it home yesterday evening my brother saw the new phone and told me that I didn't have the Note 5, but rather just the Samsung galaxy 5 (A phone that wasn't even an option in this promo). I looked it up and he was right. Since I am not a huge phone guy, I didn't know if I should even bother going back for the Note 5. So the next day (today), I stopped at a Verizon kiosk and they couldn't believe the screw up, and said that the Note 5 was worth about $100 more than the Galaxy 5 and to go in immediately.

When I brought it back, I was not accusatory, I did not suggest she purposely ripped me off, I simply said that she must have accidentally grabbed the wrong phone, and that I wanted to return it for an actual promo phone specifically the Note 5 because I bought cases for it and they were obviously useless with the Galaxy 5, and I didnt want to lose that money.

I honestly thought I was going to get a small apology, and it would only take a couple minutes to wrap it up. To my surprise the manager called me a liar, charged me a $100 tax and restocking fee, and wouldnt even set my new device up, basically just changing the contacts. I said, "Well a very easy way to figure out the misunderstanding would be to ask the employee who sold me the phone the night before". He said he didnt have to because he knew I was lying. I asked him how I would come up with a phone not even in the upgrade promos, especially a phone that was worse than the ones being offered via upgrade.

He said that there was no way that I didn't know that I had the Galaxy 5 in my box when I left the store, even though I explained to him that it was his employee who told me it was a note 5, so that's what I assumed a note 5 looked like, and that after she showed me it, she went into the back to transfer my contacts, so I basically only took a brief peek at what the product looked like.

I was extremely angry, disappointed, and shocked. He said I was obviously lying and he should kick me out of the store, because why else did it take so long for me to return it (18 hours) half of which I was still under the impression that I had the Note 5. I am almost 30 years old and I have a daughter. If the Verizon store employee doesn't know the difference between two phones that look similar, how am I supposed to tell.

This occurred on October 2nd, 2015 at the Verizon on Union road in Cheektowaga NY, the manager's name is Joe, and evenly though he admitted it was within his power to waive the restocking fee, he made sure I paid the amount in full, acknowledged he could clear this up by asking his employee, but didn't have to because I made up this crazy lie. I hope this reaches at least one person who decides to go with a different service provider. Sorry for how long/disorganized this post was, I wasn't planning on spending so much time on it.

Is this their way I've finally force my hand? To literally bully me into giving it up? This is what a loyal customer of 10 years gets? Bullied? Out of their unlimited data? So, I'm stuck with the phones, to keep it? And if I want a new phone I'm punished by removing my data plan, that I have had for 10 years??? So it's "ok" to bully your customers into giving in? I have faithfully paid my bill on time for 10 years, wasn't asking for anything free, or discounts, or to do anything underhanded! I am appalled that they would stoop to this to get us to let go of our data plan, and to do this to a Veteran and his family sickens me!!!

I called Verizon customer service and after trying all the usual things to fix our problem (even bought new phones for my wife and myself), nothing helped. More calls to customer support resulted in a conversation with tech support and they informed us we are living in a "marginal" area for coverage. I asked how this could happen since we had great service up until June, 2015 and we have not moved. They replied that the tower closest to us was not able to provide us with a strong signal plus we live on a lake and that affects cell reception.

The lake was there when we had excellent service so nothing has changed except Verizon. They offered to give us a refund on new cell phones we purchased if still in good condition and we can seek service elsewhere. Apparently Verizon is so big, losing a few customers doesn't matter to them. By the way, our son, daughter, son-in-law and granddaughter all have service with Verizon and live in the same area. We are all having the same issues with poor service. Really think Verizon needs to update their coverage map because it should have some big white spots in some areas that are shown red.

So here I go again. Call and get transfer to a very rude rep, I believe collection or again finance, and states that my bill has no changes. Ask him to email rep to call me back and never happened. Also adv "just stop your service, pay us your reg payment and 189.00 close to 500.00 catch up, restart your service." Sad customer service; every rep is different since may 2015. They get most my small retirement check because I need a cell and raising grand kids can't be without. Sorry, Verizon has no heart and once missed up, no fixing. Long time with them and unable to get out... Everyone think twice. I have Verizon Fios for TV and home phone and they are awesome. Verizon cell no one knows what the other hand is doing and no compassion for their customers who may fall on hard times.

When I came to Verizon it was so I could UPGRADE EVERY YEAR @ 50% which was being advertised and was the only reason I came to Verizon and then they change it to trap you. It's VERIZON'S way of saying you're in a 2-year contract but you're not on a 2-year contract. When I went into the store to edge up the sales rep never explained to me that the EDGE Program had changed to 75% and now it's 100%, the sales reps know what not to say to hurt them from getting the sale.

Now VERIZON don't want to let me go without paying my phones off. I even asked them to let me give them the one phone that I recently edged up on back, due the sales rep not properly explaining to me the new rules was 75% and due to the fact of them changing the EDGE Program when it was clearly being advertised as upgrade every year at 50% but of course Verizon couldn't man up and do the right thing and not be so CROOKED.

Then on September 27, 2015, it would be overnighted to me and I would receive it on September 28, 2015. I still have not received the glass protective screen and they are unwilling to credit my account the $26.86 for the glass protective screen. At this point, I would like to be credited the $26.86 for the glass protective screen and also be remunerated for the hassle, inconvenience, frustration and time that I have had to go through.

To make this situation even worse, after explaining this to the Verizon rep and her supervisor neither of them would credit my account without forcing me to make a purchase first. The supervisor required that I go and purchase the glass protective screen before they would apply a credit to my account. Why am I being strong armed? The supervisor put me on hold, so I drove down to the Verizon wireless store and purchased the glass protective screen.

After explaining this to the supervisor, she then immediately denied that I went to the store. I mean she had the audacity to call me a liar. She then interrogated me asking for the store address, receipt number, time, and store number that I provided off the receipt and then called the store herself to confirm that I purchased the glass protective screen. Then without even an apology for calling me a liar, she said that she was going to issue me a credit.

At this point, everyone that I have had the sincere displeasure of dealing with, about 5 people at Verizon have not honored their word. In the rest of the world, we call those people liars. In this case, it may simply be that the representatives at Verizon are simply inept and incompetent. Verizon representatives telling me that they would overnight the glass protective screen and then telling me that they are not responsible for the United States Postal Service not delivering it overnight. And further the representative telling me that they could give me a tracking number. Like that is going to do any good. I mean it has only been 36 days of dealing with the same issue, repeatedly and having Verizon drop the ball.

I was no longer interested in hearing that they would ship it out to me, as I have already been told that by at least 3 Verizon representatives already. I wanted to get off the phone and have this resolved. And I was not interested in going to a Verizon store, purchasing the glass protective screen and then having to waste even more of my time by calling Verizon back again. For them to what? Lie to me again.

As this is what I come to expect from Verizon employees. I mean seriously 2 hours of my day today to get an issue resolved that Verizon totally screwed up. Not once, not even twice, not even three times and are completely unable to bring a satisfactory resolution. Shame on you Verizon. Oh, and Dan -- great job. Reviewing my account and determining that $5 would be enough remuneration to keep me quiet. Did $5 even cover the gas that I spent to drive to the store? I should've never had to drive to the store. This has been Verizon's fault and they have refused to take responsibility.

Verizon sent check for $98 less than they overbilled, but I deposited it anyway to get some money back. My bank apparently reversed some of the charges several weeks after I deposited the check. Verizon immediately sent my account into collection, even though Verizon illegally billed me for 140+ days and never paid interest, had almost zero communication, never got back even though they said they would, and did not notify me bank had withdrawn any funds. Over a week later there still are no Verizon funds in my account but Verizon has placed my account in collections anyway with no notification.

This is a typical case of the Big Corporation bullying the little Consumer to squeeze every last dime out of them, because Verizon is a Bully and they can get away with abusing most Consumers. They don't care how illegal their activities are because the Consumer is nothing and Verizon will get away with it without any penalty. The US and State governments are responsible for keeping the illegal activities of Verizon in check and should make every effort to uphold the Federal and State laws. I spend weeks of my time and Verizon spends almost 0 time correcting their illegal charges. Try any other carrier than Verizon to save yourself a huge headache. Abused and Angry Consumer.

The short end of the story is, first Verizon said we had no insurance. When we brought in the bill of sale showing that we did, the story changed to we cancelled the insurance when we cancelled the international plan. We didn't... if it got cancelled, the Verizon rep did it, perhaps by accident, but not with our request. Now my daughter is stranded in Italy for day #3 with no way to let anyone know if she is safe. Verizon has lied to us for 2 days, stating it would be resolved that day. Do not use Verizon if traveling abroad... Once they have your money, you are on your own.

The customer service rep Christine was rude and would not give me her employee ID or last name. She also told me to go to the store because it was them who sold me the plan. Verizon is the worst. They have no human decency. I am ending service today. Ps- my phone cuts out while driving in southern NH. When we look at the Verizon map, I am in the red service zone. Apparently that is a lie too.

I agree that I share some responsibility by not looking at my bills but I was on auto pay and, in my defense, I believed that Verizon had proceeded with the disconnect as I have been a Verizon customer for 16 years. This was their mistake. My mistake was trusting that they would do what they said they would do. I don't know of any other company that would accept overpayment and then not make it right when the mistake was discovered. I am truly disappointed.

The reason for the BBB submission was regarding poor customer service and incorrect information provided to me. The resolution of that BBB submission is worse customer service. The cell phone industry is becoming more of a commodity and service is playing a more critical role in the customer retention. How a company can be so poor at the resolution of BBB submissions is amazing!

I replied not true. This was never contingent on a trade-in. She reply, "I want to believe that but from what the notes read, it is not something I can help you with although I really want to help you, Call this 800 number that I circled as this is not something I can just give you (referring to a $200 upgrade credit)." After spending an hour in store speaking with Customer care they found the offer as I had originally stated, I asked for ** to speak with her... then her only response is she would not be able to honor it regardless of what she said.. I could not believe how easily brushed off ** could careless that I walked out with no resolution – this is a corporate store. I was treated very unprofessional by this individual. I went to the nearest VW location – John assisted me and resolved it 100%.

It is unimaginable with so many options that ONE unprofessional could create this kind of reaction for me to take time to COMPLAIN. In reality ** could truly care less that I walked out of that store but just maybe someone else will care. GOOD LUCK Citrus Park if you want this type of individual representing your store. I'm sure I am not the only customer who finds her uncaring brashness offensive – extremely condescending and uncalled for...

How can they not give me the address when they say I owe them almost $600.00 on an account that I supposedly set up and am responsible for? I don't want to pay for something I didn't order, ask for, want or need! Please help me out if you can. They have sent me to collections for something I never ordered, never received and do not have. This has been going on for a year now and I need this cleared up ASAP!

I got a call a few days later that the phone had come in and when I went to the store the manager was not in so a very large, heavyset girl with an attitude waited on me. She rummaged around in the back and finally came out with the box the phone was in. She attempted to transfer the data from my old phone but was not successful. Finally the manager arrived and accomplished the transfer. I was given the phone and the box it came in but no bag AND NO OTHER PAPERWORK. I just assumed that my rebate gift card would arrive in the mail, so I waited. After having the phone about a week it locked up when I attempted to activate my voice mail. I went back and yet a third employee, a young bearded man with dark hair, revived the phone by changing out the sim card. I went home and waited until today, Sept. 25, to inquire as to why my gift card had not arrived.

When I went into the store today I was met by the same man who replaced the sim card. I told him that I had not received the gift card. He said "Did you mail off the paperwork that was in your bag with the phone I gave you," apparently not remembering that I did not buy the phone from him, and he was not present the day I picked it up (his name does not appear on my sales ticket). I said "You never gave me any paperwork. You never gave me a bag. A little communication would be nice." He said "I did give it to you and I told you about it." Of course, he had not, so he was calling me a liar. We began to argue back and forth. I asked his name and he told me (I will not include it here). The conversation became heated and the sales associate said "There's my manager if you want to talk to him."

The manager was standing there at the next counter without a customer, totally unconcerned, staring at his phone. I went over to him and asked him what remedy could be provided, even though I had been insulted by his employee and he did nothing. After I spoke to him (he stared at his phone the entire time, never making eye contact) he offered to take my number and name and call his "account manager" to see what could be done and call me back. He has yet to do so at the time of this writing. I called Verizon customer service when I arrived home, sullen and angry and uncertain of how to proceed, and after a long conversation and being on hold multiple times I was told that the problem was that I was supposed to turn in my old phone to get the rebate.

First I had ever heard of this. I called the manager of the Russell Cellular back (he had not called me as he said he would) and he said "No, no, you don't have to give up your phone. It doesn't work that way." He sounded annoyed that I had called. Now Verizon is included with Comcast and Sprint as the companies that have lied to me, cheated me, and insulted me. This franchise store in particular has humiliated and hurt me, although I never had good service at the Louisville Ave. store in Monroe either, at least not AFTER I forked over the money for my first Droid and signed on. The very young and immature staff at that store was never helpful after my initial visit, acting like spoiled, sullen children. Now this!

I am now waiting, counting each day for the next year and ten-and-a-half months until I can be done with this contract. If I had $350 to pay the early termination penalty, I would pay it and be done with this criminal-like enterprise. It is interesting to note that while I was waiting for the data to be transferred from my phone back in August, a distraught woman came in complaining about the fact that she had back-ordered the special screen protectors for her phone and it had been three weeks and they still were not in. The heavyset girl blew her off and she left in a huff.

I hope many people read this review of this business. I wish I had read more of these reviews before I did business with this location. These are the kinds of people that Verizon awards its franchise locations to, but they must live it down, because it is tarnishing their brand and their reputation. I have been a manager myself and I would never have allowed one of my employees to address me in the disrespectful manner I was addressed today. But the biggest insult is that the sales associate, who had never sold me anything, lied to me (in presence of his uninterested manager) and implied that I was lying. Isn't the job of the manager to at least hear the customer's version of what happened, even if they deny them a remedy for their dissatisfaction? It is a serious matter, I think, when employees lie to a customer, and tell lies to the manager to cover up their incompetence and mistakes.

It is also does not inspire confidence in their brand when the manager says one thing and Verizon customer service says another. I have tried to calm down now and write rationally but this experience made me the most angry I have been in a long time, as I hate companies that provide poor customer service. I am a 59-year old man and I am a professor at the local university. I realize that the younger crowd probably is annoyed when they have to serve people in my age group. I wish I had taken my business elsewhere. Perhaps this matter will be resolved. Nonetheless, I thought you should know, just in case you care. Isn't this the company that just billed some poor guy for 2 million dollars? That says a lot, I think.

I first worked with a younger lady who tried all she could to look up and figure out what was going on with the tablet but was having trouble even finding it in her system which led me to believe it had been recalled, but who knows. After being in the store for what felt like an hour a man named Matt took over and told me that they didn't know what the dang deal was but there was no way they could fix it or get me a replacement. But he already had the newest "version" of the tablet in hand and offered to trade mine out for this new one and throw in a pair of "Beats" headphones!!! I was ecstatic!! I couldn't be happier with the outcome. Even though it took a long time to find a solution, all ended well. I'm a firm believer that companies are more willing to work with you to help you out if you are patient and understanding not yelling and demanding things and causing a scene. Booyah!!

I had a store manager by the name of Josh. Run out of a boulder Verizon location to show the cops he had called on me for parking in a handicap parking because he failed to see the sticker on my plates. This caused me to be detained for nearly an hour on a 35 min lunch run costing me my job. When I called the store to let them know a prick kid named Aaron told me find a lawyer who can take on a company as big as this then called me a ** and hung the phone up on me.

This is not isolated to this store or this district. I have been left for over an hour while employees at the Verizon store in Westminster Colorado sat sometimes 4 at once and played with the new iPhones while several customers gave up and moved on. Then when I attempted to confront one and ask why me and my father have been sitting for over an hour the store manager told me and my father to leave. This has happened several times at this store which is the closest store to me. The 120th store in Broomfield is so bad we don't even go. There's always 20 people waiting and no matter what you do the wait is always 45 to 75 mins and a kid with a tablet gives you a list to wait on.

In Houston Texas my parents have been cursed at, called names and even had one employee physically wrench a phone from my disabled father's hand in so hard that my father actually had the top of the mophie case - it was in still in his hand. The man literally reached out and yanked the phone from my father's hand. On another occasion he was told "if you don't like it sue us". Now I'm attempting to leave Verizon and come to find out Verizon cloud isn't supported by Apple. And my version has to compensate and use its own software to access the data. 75 gigs in My Cloud. This is storage I have been using for over 3 years and now that I want to take it off I am force to take each one off one by one. But now the Cloud app that downloaded to this laptop without my authentication or verification last night has uploaded every bit of data from my laptop onto My Cloud nullifying 6 days of work.

There is nothing they can do. Either we call them and either I get a lady named Tanisha, Lesha, Lashay or Denay or a guy named Bill, Tom, Derek or Bob and every time I get one of these names they refuse to allow me to speak with higher ups. Sometimes they're nice but often especially with the Tanishas and Lashays I get hung up on. So does my mom and so does my dad. This is a racket. Worst than all of this is the fact that now they have access to all of this and I cannot control any of it or delete in mass. The browser I am forced to use times out before I can get more than 100 downloads.

It's literally non-stop with this. and I'm not the only one. IDK what else to do so I'm turning to a complaint website - maybe someone can help. I have been in tears over this. It's ruined my week and it's wrecking my laptop trackpad. I'm finger buffing a shiny spot onto it. Please someone end this nightmare and NEVER USE VERIZON CLOUD. IT'S AWFUL.

Having been a long-time Verizon account, now with 7 lines on our account, you might think that they would have some interest in being more helpful in resolving this situation in a customer-friendly manner. Not so. We just paid a $500 bill for the lost phone. When the opportunity presents itself, we will no longer use Verizon as a carrier, and will recommend against them at each opportunity.

I have a total of five lines so this generates an additional $100 for Verizon. Their excuse? It's a payment option not an arrangement, whatever the hell that means. NO Verizon, that's just your way of conning your unsuspecting, struggling customer into spitting out more of their hard earned money with your greed and deceitful tactics. Why you are allowed to continue to scam the customer in this manner is beyond me.

Tonight I stopped in with my daughter, making this her 4th visit to clear this up. The store mgr. sided with his long-term employee and said my daughter must have changed the plan. In so many words, he called her a liar to her face. He wasn't even there when the transaction happened. He rolled his eyes at me while trying to explain the bill - he was rude! And yes I was upset!!

On top of everything, we are now being told that we can't go back to our "previous plan" because it was discontinued. How stupid do they think we are? Somehow he was able to put my bill back to the $412 a month amount. Even though I got my monthly billing fixed, deep down I'm not happy with Verizon and how they treat their customers. This isn't the first time a plan has disappeared. I just kept my mouth shut in the past.

I poured my heart out to them & begged them to work with us just a little while we recuperated financially & they were completely heartless stating rudely there's nothing they can do about the extra charges & this last time our bill was due I called them PRIOR to them shutting us off & BEGGED them to NOT shut us off & said that we would pay the bill in full 3 days later on payday... Again very coldly they stated they could not do anything & to pay the bill by the following day or they would be suspended. Well they WERE suspended the following day & 2 days after that we had to pay 670$ to turn them back on & AGAIN all the reconnect fees were tacked on.

The check we used to pay them bounced (our account was 10$ short because of all the extra fees we had to pay) & instantly the phones were shut off again, reconnect fees were tacked on again & now we have to go into a Verizon store to pay the bill in cash! Please keep in mind we have paid a fortune to this company FAITHFULLY over the last 15 years & in this one period of our lives where not only are our cell phones crucial to keep communicating with doctors, therapists, and each other while my husband works 80 hours a week trying to keep our family above water but we are going through something I hope no family ever has too & I'm absolutely disgusted with Verizon's take take take attitude!

They are a HUGE company & apparently 15 years of dedication means absolutely nothing to them! I hope there never comes a day someone else is at Verizon's mercy because they have ZERO MERCY, ZERO COMPASSION & ZERO customer service skills. They are all about increasing your bill & tacking on extra fees every chance they get. We WILL come out of this & when we are back on our feet & our daughter's stable again we are kissing this greedy company goodbye for good!

When I made landfall and checked my email briefly, I had a message from my girlfriend telling me they were going to shut the phone off. I did not have enough time to make any further inquiry and returned to the ship. Verizon had not sent me any email. I landed again a month and a half later in Egypt and had more time to get online and investigate. At that time, I found out that Verizon had not received payment from my bank although there were sufficient funds (still a balance in excess of $1,000) to pay any bill that might have come in.

I contacted Verizon to correct the mistake, but they told me they had sent the bill to collections already. I found out the amount was ridiculous! I asked how on earth the amount could be so much when my monthly bill was below $100 and they told me they had canceled my contract and charged me an early contract cancellation fee, then they had tacked on various fees and charges.

I offered to pay an amount that was more than 3 months of service would have cost me, but they referred me to the collection agency. The collection agency would not take my offer either, so I told them they were fools; they could have a fair amount now or they could have $0 and there was no way I would ever pay them. I never did pay them and I had the "debt" bringing down my credit score for 7 years, at which point the statute of limitations expunged it from my record. That was not fair since the "debt" was just a bunch of BS they made up.

Bottom line, Verizon is a terrible company that is more concerned with getting as much money out of you as possible than providing fair and reasonable service. I will never do business with this company again and they have lost what could have been a lifetime customer. They probably made a couple hundred selling the invalid "debt" to the collection agency who ended up taking a loss, but they lost out on over $10,000 they would have made if they had kept me as a customer all these years instead of driving me away. I've used Net10 since then and it has saved me thousands, plus I don't have to sign contracts or do business with a company I would like to see crumble. Up yours, Verizon!

The next day, I refused the package, checked my account online, and saw unauthorized charges. When I spoke to the CSR, I was not aware that my brother purchased a case as well. I asked the store to fix the situation, & they replied, "No," that I would have to come in to the store to verify my identity. A little late. Since I myself am disabled, I do not have the extra income to pay for their mistake and just make them go away. I suffer with chronic pain, & I have been forced to make unnecessary trips to their store, creating more stress, and this just exacerbates an already bad situation.

Verizon management suggested we separate the 2 phone lines, so my brother and I would each have our own account. I did as instructed, but was told they could not make changes there. I called the prepaid department, converted my brother's phone to a prepaid account, and paid the $50 fee (for airtime). However, they did not disclose the change came with an early termination fee which was $140.

Upon receipt of my November 2014 statement, it had more charges. I called again to fix the problem. The employee explained the fees. I suggested to revert everything, and wait for the contract renewal date to convert to prepay. After weeks of complaining, they refunded the early termination fee, but not the $50 prepay fee. I was told to call Corp. CSR, and I had to explain the story again. They sent me to the prepaid dept., and they were not brought up to date, so I explained the whole story yet again. Now I am furious. After all that, the response was that they do not do refunds. I could not believe my ears! I went back to speak with the managers who said "Why are we having this conversation again?" as if this was my fault.

Finally I called the CSR again, and asked, "If I close out my account today, how much will it cost to buy out my contract?" I paid the requested amount, and today September 16, 2015, I am still receiving bills & calls. I have spoken to all levels of customer service, including executives, all they say is that there is a binding contract. Verizon breached the contract and the trust! I already bought out the edge agreement. Ty, of executive relations said, August 5, "We do not honor agreements that you make with our customer relations team." Scary!

There was nothing wrong with my phone and would like it as a backup. I requested from Sarah a supervisor or a manager to help resolve this and my request was ignored. I asked Sarah to have the Ashland store manager to call me and she told me this was not possible. I did receive an apology for the frustration. Verizon's customer service is awful.

Verizon maintains that I will still owe this over $400 bill and we're more than happy to send me up with payment arrangements. That is never going to happen, I'm going to fight this everywhere and with everything I have. I really feel a class action lawsuit is in order but I've only just begun to scratch the surface of how I'm going to make sure that they make this right.

As the process of having me completely set up with the phone and tablet comes to a close, I ask for the first time of 3 times, "this tablet is free and I'm not going to see any hidden charges on my next bill?" All 3 times he says "yes, it's free plus you are getting 4gb extra data usage on your phone" which is Lie number 2. I inquire about the tablet and the extra data one final time to make sure I was hearing him correctly. He replies again with, "yes, the tablet is free as well as the extra data." He then explains that all I have to pay for is the phone on the monthly plan to cover the cost of the phone. He reassures me that the monthly payment for the phone is all that will show up on my bill. I say great and with that all things have been set up, bagged up and I'm out the door.

Received my Verizon bill in the mail, guess what?? Yes, I was charged for the tablet, the extra data, and the activation for the tablet. I went round after round after round with the call center which also lied to me repeatedly by saying they couldn't do anything and encouraged me to return the tablet and get credited for it to which I said "ok, then please cancel the service for it." She said "sure no problem" and again encouraged me to get back to the store and get my full credit for the tablet and all the services that went with it. Guess what? The reason I even called the call center was because of the bill I received, so by now the store's lovely (and I'm sure planned) return policy had expired.

I told the guys in the store including the manager, that I was referred back to them by Verizon call center to get full credit for my tablet and the services that went with it. They refused and in fact quite comically wouldn't even touch the Verizon bag that I had brought everything back in, saying, (picture a guy holding his hands up like I'm pointing a gun at him) "technically sir this is your property and we can't touch it". Here's the other wonderful thing he then tells me while looking at his computer.. "looks like you're being charged 175$ for disconnecting the tablet". I kind of smirked and shook my head because I couldn't believe what had just transpired. So, I was left to reactivating the tablet so I could get my 175$ back. Oh, and of course a charge for the reactivation, LOL.

I truly believe after my experience with the call center and the store that this is probably normal and trained practice for Verizon employees. I think their main mission in these cases between the call center and the stores, is to grind you down over and over and over until you simply just give up. Which is what I ended up doing. That is another tactic that I truly believe Verizon trains its employees to do. I am going to wait until after the new year and cancel all services which will cost me 800 plus dollars to do, but I will be very happy to be rid of them forever.

My complaint is with what I believe to be unfair data calculation Verizon practices in regards to my Jetpack 4GLTE Mobile Hotspot Model #890L for home internet. In other words, the speed in which they claim I was using data on a monthly basis. I was, until recently, a long-time customer of Verizon for home internet originally with a 3G Jetpack a few years ago and then upgrading to the 4G Jetpack, starting out with 5G and then increasing my data to 10G for an additional $30 making a total monthly payment of $80 for 10G. When my data usage appeared to be reaching my 10G and then "DID" report a data overage these last three months with no downloading or watching videos, YouTube or downloading music, I questioned how quickly I was reaching and going over my data limit.

My first phone call was made to a Customer Service rep who quickly explained Verizon did not have a customer retention department and all she could do was remove the overage charge of $10 and offered me an additional 2G for an additional $10 but I would have to sign another contract to receive that offer ~ Really? Stuck another two years only for Verizon to speed up those 2G as well? I think not. She did remove the first of what eventually became three months in a row overage from my bill. So I watched my internet usage the next month and sure enough I went over those 10G as well.

Obviously I needed to go further up the ladder to the President of the Ohio Region where my e-mail apparently was forwarded to Engrid with the Executive Offices and that I would receive communication from her within a few business days or that I could call her. After a few days, I had not heard from Engrid so I made the phone call. This call resulted in her advising me she could contact someone in their technical department to look over the reported usage and would get back with me within the next two to three business days. Again, nothing from Verizon until I sent another email declining the offer of the additional 2G for more money and stated what my intentions were and then Engrid called. She indicated their technical department did not find anything unusual in the data reporting and she could only remove the last two overage amounts which resulted in $20.

I gave my opinion regarding unfair calculation of data and canceled my Verizon account. I am sure there are those out there who have no issues with Verizon (possibly those with unlimited internet), but for those who have limited data, we must closely monitor internet usage (more so because of Verizon). I can't speak for cell phone data usage as my service provider is AT&T. I have realized my first mistake was going with Verizon internet and not looking into what AT&T provides in regards to mobile hotspots. I am doing so now. Thanks for reading and good luck!

Supposedly, they say, the $10 are for data. But guess what! I have bad service where I live so I don't need the data, I prefer to use Wi-fi from TWC when indoors. If I am outdoors, it is common for most establishments to offer complimentary Wi-fi, and I would much rather use my phone to use the internet, than to be carrying around that bulky tablet whose battery life may not even allow you to complete whatever task it is that you may need to do. To top it all off, the data comes from the 1GB of data that I have to SHARE with 3 other phone lines. It would make sense if those $10 covered an additional 1GB of data, but it doesn't, and as it is, 1GB is hardly enough. All customer service has to tell you is that "nothing in life is ever free, and the tablet was free, you are paying for the service". A service I can hardly use in my own home. A service I never needed nor wanted. Also, you learn about the monthly fee after the return period is over.

I am so fed up with Verizon. I would rather pay half the fees to another company, like T-Mobile, where I still may get virtually non-existent service than to be paying it to Verizon, due to their lies. Either way, there is no functional phone service in my area, it seems. Might as well save some money to make up for what was stolen from me. Good-bye Verizon. You suck and lost 3 customers due to your deceiving practices.

So they are charging me for the 6gb plan and then next month will reduce that to the 1.5 they are so graciously offering me and will credit back to me what was paid. Ridiculous. So I'm paying them so they can credit it back to me. I can't sign on online because my ex hasn't released my number online. Wait... Who is paying this bill? I am. I'm going to AT&T and Verizon can send me a bill till the end of time. I'm never paying it. I spoke to 4 or 5 different people. It's a total cluster you know what. Oh and I went in to the store thinking I could resolve the issue face to face. Nope. Had to go home and call the 800number. STUPIDITY.

Verizon hasn't been helpful in information, has a difficult to sort customer interface; app or site. It's like a duck hunt, not straightforward. I just need to get solid answers to where and how all this GB data is getting used. $400 to $700 every bill is a bit much for service. Verizon, had been a reasonable service. Verizon had been helpful. Note, had been. Somehow Verizon now has an up sale focused agenda. Ask Verizon for help, support or solid answers, they'll tell you about a new money saving plan instead. I have yet to see a savings! Great coverage area, no doubts, but you need to be in the top 1% to afford continued use of Verizon.

I took it to Verizon store and they wouldn't believe me that it was a leak causing the damage; they said it was liquid damage and it was user damage and once it got sent in, they would determine if it was something I did, charge me $300 and void any warranty I might have had. Needless to say, I wasn't buying any of this... I couldn't make them understand that I did not cause this damage... I even had an otter case on it. No matter what I said I was to blame...even the G2 goes in and out of service for no reason. In the middle of a conversation or a game it will black out or turn off. I am not sure I am liking these phones...and I traded in our Galaxy's for these!!! Never again!

I told him that I needed to leave many times, that he's making me late for my appointment, and to give me my phone. He said it would be just another minute. I even called my Dentist office from the store's phone to inform them of same, quoting the salesman. One hour later I find myself 20 minutes late to my appointment, and for the next 4 hours in that dental chair having 4 different procedures done does not compare to the pain that Verizon put me through over the course of the next 3 days.

To make a very long and painful story short, Verizon Wireless stole my Cricket iPhone 4s from me, which was in perfect condition, not even a single scratch on it, that worked perfectly and never had a single problem with, and made me pay them cash out of my pocket for a restocking fee, after putting me through hell, all because their service and equipment DID NOT WORK AT ALL - NO RECEPTION, NO SERVICE at home. They also cost me 3 full days of my time, and 4 100 mile round trip in my car from home to their store. They stole my 500.00 iPhone, with all my personal info, contacts, iTunes, everything, and tell me there is no chance that I'll ever get it back. No I have no mobile phone service at all. A disabled 62 year old man, and left with no recourse against them, other than to let YOU know, when it comes to Verizon Wireless, RUN FOR LIFE!

I immediately went back to the store and explained to them that I did not make or authorize anyone to make this purchase. I had the shipping confirmation with me and showed it to the rep. It included the address to where the phone had been shipped. He explained to me that this was happening often and he would take care of it. He gave me quite a detailed explanation of how this is being done. He put me on the store phone with the Verizon fraud unit, and I was assured this would be taken care of and my account would be credited. The charges, including taxes, totaled a little over $600 dollars.

To make a long story short, 4 more visits to the Verizon store and 3 calls to Verizon (fraud unit) and this issue is still not resolved. I was told by a rep in the Verizon financial dept to deduct the amount of the phone and accessories when paying my existing bill as this issue was currently under investigation. He told me exactly how much to deduct and how much to submit with my bill. Apparently during my first visit to the store to alert them to this problem the rep FORGOT to stop the delivery of this illegally ordered phone. Imagine that! So when Verizon Communications saw that the order had been delivered it was considered legitimate.

Interestingly, Verizon Wireless and Verizon Communications work independently. So in two months time I have gotten nowhere. My account balance still reflects the iPhone 6 that I did not purchase and since on the advice of the Verizon financial rep I only paid a portion of the balance. I am now receiving calls informing me that if the bill is not paid my service will be shut off. My reason for writing this is to let everyone know that Verizon customer service is nonexistent!! If you do business with this company and have any problems, forget it. They will not help you!!! Signed, still waiting for my credit after 2 months!

After waiting for the supervisor to call me back for 2 days, I finally called them back. I ended up on the phone with a supervisor named Laura. She explained to me the same thing that the original rep said. At that point I explained to her that Verizon was not honoring their contract and that I would simply like to go back to the $299 plan since I had paid over $299 for my current phone and that if they did not want to honor their contract I would simple like to go back to the $299 deal since it was still available (looks like the original rep lied to me).

Well this is where it got good, she asks me to hold, and when she comes back on the phone she say "Sir I have some good news and some bad news, which would you like first." I told Laura "give me the bad new first." She says that I am stuck in the Edge program unless I would like to pay off the phone as they told me before. I then ask her "what the good news was." She laughs and says "that was it." In other words she got a kick out of giving me bad news and insulting me (mind you, that I didn't get upset the entire time I have talked to any of the agents so there was no reason for being obnoxious). So I lastly say to her that since I have been a customer for 20 years (I started with Bell Atlantic) that was their attitude? She said "yes." I am now looking for a new company after 20 years of paying my bills on time and never complaining to them once.

So we called, frustrated and tried being as polite as possible to let them know what had happen. We were put on hold for 20 mins then redirected to their billing department. Not only did they tell my girlfriend to calm down, they would not hold an adult conversation. Not allowing her to finish what she was saying was only making it worse. So what did they end up doing you ask? Well they told us confidently, that we had made another payment on Friday?! Seriously? When we called to confirm that it was cancelled? So we are at the bank right now, trying to get this reverted. Very upset, and very hungry.

When I called customer service, (waiting on hold for 40 minutes) they said they could not put an account on hold for 9 months, and could only transfer it immediately or close it, which I would have to pay to do an early cancellation. Disgruntledly I agreed. They were at least willing to remove that one month charge (after I had originally put it on hold). I agreed to pay it off over a couple months and made a $50 payment. About another month later I get another email with additional monthly account charges. I tried to go into My Verizon account online to view my bill and pay another installment but it said I could not view my bill because the account was closed, but that I owed $188. (Why would they close an account that is owed money on?)

So I called customer service, after a 35 minute hold I gave up. I tried the online chat. After going through the sign up process and wait, they tell me chat is not available and that I'd have to call. WTF is wrong with this company!? So here I am trying to view a bill that I apparently owe money on but can't see it or get anyone on the phone. Yes, this company makes me angry.

I'm not surprised, just disappointed. It's a billion dollar corporation, I don't think they need my money that bad as to hold my credit report hostage on a bill I don't actually owe. They are requesting I pay my last bill in full even it includes the entire month of August, changed in advance and we switched back to T-Mobile on the 15th of the month. So now even I won't owe them the entire bill, and will be credited I am being told by their financial services department that if I don't pay up in full right now they're putting me in collections. It's wrong, infuriating and I'm tired of companies in this country being allowed to ruin your credit over issues like this. It's ridiculous.

Now if I want out of my contract all together I need to give them $350 for a tablet that I never even took out of the box. Highway robbery is what that is. I hate this company. I hope they get sued. And since we've switched now our phones mysteriously don't work well. As if they set up their Verizon software to not work with other carriers. I've even spoken to a Samsung professional who tells me my issues are carrier related. I can call Verizon back and ask what the hell they did to my phone, but they will just say they can't guarantee anything once your not with them anymore. This whole situation has me thinking next time I get a phone I'm buying it outright, unlocked at Best Buy and getting a prepaid service. I'm done with these companies. Crooked.

Shame to Verizon. Glad I switched to Cricket - half the price for unlimited minutes (as compared to the 450 minute plan I had with Verizon) and some basic level of data, and the service is the same. Plus my iphone was unlocked when I went to Cricket, so I had no clue I was locked into a plan, as I thought Verizon locked phones when you were under contract with them? Verizon needs a lesson in consumer fraud. I called an attorney to start a class action suit.

Their investigation into the matter consisted of a customer service representative looking at her computer screen and saying that "yes you used the data and nothing will be credited", even after I explained that these charges were not correct. She refused to send me any documentation verifying the charges. This type of behavior is not a reflection of the employees in the Verizon store that are very nice. It appears to be a corporate mandate to make additional profits using dishonest methods. Recent class action lawsuits seem to confirm Verizon's willingness to participate in dishonest billing practices. Buyers beware!

Verizon can apparently tell you anything and then switch it once you sign up. They admitted that they were wrong and that my employee discount guidelines aren't specifically outlined anywhere. They have the perfect scam set up. If I did something like this to someone, I'd be getting sued or be in jail.

As most pulmonary patients know when you become upset it becomes difficult to breath so I had to settle myself because an episode is not fun. I put things in perspective for myself and moved on mentally. What concerned me the most was finding out that the manager could have helped me but chose not to. After being in the retail business myself for 40 years I can say without prejudice that this manager is in desperate need of reassignment perhaps into some non-customer contact department. The second issue which finally motivated this review took place this week. Even though this previous experience should have educated me in regard to this retail store I came back and gave them another try.

While in the store, I purchased a Canary, a home surveillance device. I was asked if I wanted to try the Jet pack which I've renamed " The Jip-pack ". The sales rep said it was mine for a dollar and I'd receive a $20 credit on my monthly bill. I explained that I travel and live in my motor home. He said it ties all the WIFI devices together which would be great for me since in a motor home everything is WIFI. He knew I planned to use it for streaming. I'm not as tech savvy as I'd like to be but I can hold my own.

After setting up the Jet Pack and beginning to use it it didn't take me long to realize I made a big mistake. I started sucking data at an incredible rate. I got into the administration site and saw how much data I was using. I was alarmed and panicked a bit. I'm by no means wealthy, my medical bills already overwhelm me, so when I saw $ going in the toilet I tried to turn the devices off but there was no way in that screen to do that. WHY NOT? The only option was to block the lines so without thinking I did. In fact I blocked myself right out of the internet. I couldn't get back in. Well I called Verizon and they helped me get in, my rep was great. Unfortunately I hadn't been able to stop the flow of data fast enough so I went through 2 gigs of data in less than 2 days. I pulled the plug on it and realized I made a mistake.

I took my Jip Pack back to yes... the Vancouver Plaza Store. My rep said I had 14 days to return it. Well more surprises, I thought I'd give them a chance to re-educate me or actually educate me about the product because perhaps I just didn't understand it. When I got there they were obviously understaffed and the rep that helped me was not a trained sales rep and didn't know much about the Jet Pack. She did however say to me that she agreed with me when I said to her I called it a Jip Pack. That was good enough so I told her I just wanted to turn it in as I was told I could. She went to talk with the manager, the dreaded Maria. I could see facial expressions and hear parts of the conversation. When the rep came back she told me 2 alarming things, there was a $35 restocking fee, the device was on sale for $45 and Maria said that she would talk to me but again she didn't know when she would have time.

I realized I was going to be put in time out so I told my rep that they would never get $35 out of me because I was never told and I said I was going to burn Maria to the ground in a review online of her and her store which I have now completed. Yes I was angry but this took place 2 days ago. I intentionally waited. to write this review until I was calm and had the opportunity to cool down which I have. In closing, I did call Verizon customer service and Faye, my service rep was great took care of the data by crediting me $10 but the device $35 charge is up to the store and if they do charge me I'm to call back and it will be taken care of. Verizon customer service use to be state of the art, no more.

Even though I said I had two great reps the overall Verizon customer service process needs an overhaul. I won't go into that but after this experience let me say this final thing to them: Verizon, you use to be the company I would point to when I wanted to give someone an example of great service but sadly no more. It's not just my retail experience it's your phoney coached survey process where customers are coached to tell Verizon what they want to hear and it's a customer's inability to take their concerns up the line because when talking with Verizon employees no one knows how to get in touch with anyone's boss. PREDICTION: Verizon will look back at this period when they were at the peak of their success and wonder why they didn't keep climbing. That because they're stuck in a paradigm and can't see through it.

When I call now to find out why, they said "we can't find the device". I asked for the notes on my account and they said I would have to get an attorney to request the notes. I have been a loyal customer with Verizon for over 14 years. I have never been late on a bill. Now, both my husband and I will be cancelling our contract. We pay over $150 a month for our service and they are losing great customers for the cost of the device ($699) I DO NOT HAVE.

I tried calling and was bombarded with all these offers: a free medical alert device, a free rebate voucher, a free 5 night stay in Florida, a free Bahamas cruise, a free dish, etc. and if you keep declining, then it tells you to hang up. THIS IS A VERIZON number that does not allow you to access a human!!! I was more angry about the fact that Verizon is hooked up with these schemes and I was not able to access the supervisor. I called the 800 sales number and requested to speak to a supervisor, who first offered to cancel the order, then after being on hold for 5 minutes said, "Oh I have bad news, I can not cancel the order because it has shipped". She did not offer any remedies for the bait and switch and was not at all empathetic. She said, "Well what do you want me to do?" Do not waste your time with Verizon. Go with another carrier if possible.

2 weeks go by and still no new device. So I go into the store and speak to the same person that has always helped me. He says "oh no something's not right. You should have your replacement in two days maximum." So we call Verizon, turns out they sent it to the wrong address, and apologize and send me a new phone the next day. Sounds great only problem is, it's the wrong phone - they sent me a Samsung mini. :/ So I call again in which they apologize and send the right phone finally. I go to the store with all three phones where the salesman packages them up for me and hands me the shipping tags to keep for personal reference. I activate my new Samsung s6 platinum gold in the store that I edged up to. A week later I begin receiving texts stating I'm over my 15th data allowance for the month!

Being I have no social media and keep my data turned off due to the fact wifi is provided everywhere I am including my car, I am thinking I don't like this phone that much if it burns data like this! So finally on a day off I go into the store once again and call Verizon customer help. They advised that someone was using one of the phones under a line that was suspended... totaling 334.00 in overages. Finally after several calls and police reports they agree to pay the overages and not charge me for the phone they never received. They admitted that the phone was not sent in correctly because the sim card was not taken out by the sales rep therefore making it available to use under my name! Also the 100.00 credit for the phone I never received would be credited.

Waited three weeks just as instructed and spoke with a supervisor named Tiffany. Thank god for Tiffany - she knew her job and knew it well. She was the only one who figured it all out and truly did all she could to help. But sadly Tiffany did not work in the financial fraud dept. They advised her to tell me to call back 3-5 days after my next billing cycle so my bill would be fixed from 600.00 to 150.00. So I call today the supervisor left a message in my bill stating they would only pay 75.00 of overages leaving my bill 534.64 for ONE phone that I only talk and text on!!!

Even now as I type my data is turned off I'm on my wifi! I was told this would be corrected and it still was not and to top it off I was hung up on after waiting 2 hours and talking to several different "I didn't know ma'am" people. I will be cancelling my services with Verizon as of Friday. I cannot believe they expect me to pay the overages for a phone I did not have in my possession. I was told the sales rep was fired, which saddens me because he lost his position for what he did wrong but two wrongs do not make a right. They've yet to fix anything as promised.

The only reason we have the extra lines is because a sales person at the Libertyville store told my husband to buy a contract on a small iPad and the iPad would be free. When I mentioned this they informed me that the Libertyville store had been shut down. Really???? Anyway, we were on the phone all weekend trying to talk to someone in charge only to be transferred and put on hold. Finally we thought it was all resolved and the credits would be issued and I would pay the monthly fee of $267 only to be put on hold and then disconnected. They also offered me discounts on my line charges that would equal the same amount because he gets a bonus if he doesn't give credits to customers???? Well that is the only thing that has made sense.... I'm going elsewhere.

This has resulted in her using a portable laptop internet service over cable internet. Which costed her hundreds of dollars over the course of her contract. She streams Netflix and was still advised to use a data capped laptop internet adapter for her primary source of internet. Anybody with internet knowledge knows how horrible that is. Unfortunately, my grandmother doesn't fully understand these concepts, and was locked into a contract. Heavy overages when traveling to another country, and a forfeiture of her entitled 2 year upgrade in order to maintain her unlimited data plan helped to further this deplorable business model.

This company has taken advantage of my grandmother's willingness to trust for years, and has milked her for exceptional sums of money that she cannot afford. I can no longer do business with this company, and will spend the rest of my days advising others against it for this reason. Which starts with this review. I don't care about a quality of coverage when customer service and such a terrible victim-fueled business model are the apparent primary moral code of this horrendous company. Shame on you, Verizon.

On the few times I was able to get through to a customer service agent, they always wanted me to call them from an alternate phone which I don't have, so they were unable to help me until I had a secondary phone. When contacting Verizon online, they said the couldn't help me because they needed to look at a phone and suggested I take it into a Verizon store. I did and waited two hours at the Sugarhouse store and eventually was asked to leave (because they were closing) without being helped.

The following day, I returned and while I was waiting, my phone caught on fire and burnt a hole in my pants. Apparently, battery acid had leaked and shorted the phone causing the damage to my pants. They said they could replace the phone but the replacement has to be the exact color, which mine was green. There were no other green Apple IPhone 5cs at any of the surrounding Verizon stores. Because of the phone igniting and nearly causing harm to me, I said I no longer wanted an Apple IPhone 5c. They said I have to swap the damaged one for an identical not-damaged one in order not to be charged the full price of the phone.

They said I have to take it to the Apple store to get it exchanged. The person I was talking to was Derrek **. He gave me his card and said if they gave me trouble, use Apple's phone to call him. So, I went from Verizon in Sugarhouse to Apple in City Creek Mall. At Apple, they said they weren't liable and that because the phone fell into the two-week grace period of Verizon's contract, it was their responsibility. So, when I called Derrek from the Apple employee's phone, Derrek didn't answer. So I called the Verizon store's number and was told Derrek was unavailable. Eventually, I tried until Verizon in Sugarhouse was closed. So, we called Verizon at the Gateway Mall which was open for another hour. The employee there (who's name I forget) said bring it (the scorched phone) in. So I did.

Standing in my pants with the burnt hole and damaged phone, he told me there was nothing he could do for me because he needed his GM approval. I asked him why the hell he had me come by then. He didn't answer and said they close in 15 minutes. So, I went home having wasted the past four hours of my life and with a burnt hole in my pants.

Unfortunately, Verizon doesn't have a complaint system or e-mail in which to script the entire experience like this website has. So, I posted my complaints in the texts of posts on their Facebook page. That's another story that you should go see for yourself along with their responses. Anyways, I went to a hospital's courtesy phone to call Verizon. I spoke with a supervisor. She said that none of the Verizon employees reported any of the incidents on my account. So this past week of messing around with Verizon was all for nothing -- wasted time. Anyways, she claims she put a note on my account that will allow me to go into any Verizon store and swap-out the phone for any phone and the only thing I will be charged for is the difference in the price of the original phone.

So, today I went to Verizon to pick out my new phone during my lunch--a Verizon HTC Remix. They had one. But they had me wait and continually came back to me saying they were working on the problem. What were they working on? I waited over an hour and told them I had to leave because I had to go back to work.