Verizon Wireless Reviews

Verizon wireless will lose your flip phone, want to charge you 450.00 for a flip phone that you paid 200.00 for. Arianna ** will lie to you about losing your phone, make you wait 3 months for a phone that they already had it stock. She will lie to you about what your bill is going to be per month. She will lie to you about not having a phone in stock, have you lie to Verizon about the loss of phone. When you get tired of fighting for three months and SEVERAL visits to the store to try to get a new phone., they will follow you out in the parking lot telling you they just found the phone you have been asking for.

I purchase a Galaxy Note 5 and it has been nothing but trouble from day one. I have called in talk to different people and they tell me they noted my account about my problem. Called back next day and they tell they don't see any note. Went into the store, they sends me another phone. Here I am thinking I'm going to get a new phone and they sends me a used phone...OMG.. 700.00 really. Today January 20th I go back to Verizon because the phone cuts off during conversation and some other issues. The young man checks the phone out. He's sees the problem. He says "I'll have you a phone shipped overnight."

I purchased a LG G4 phone at full retail price. My phone was automatically updated to remove features I used regularly without any explanation of the removal after several calls to both LG and Verizon. The only solution to my phones degraded value and lack of features after the update is that Verizon would sell me services to replace the missing features.

I was hoping not to do another negative review about the Verizon Wireless store on 31-25 Steinway St. in Astoria, NY, but I got no choice about it. This particular store would tell customers that there's a 2-year contract that goes with every cell phone sold. I have been to another Verizon Wireless store and was stunned to hear that there's no contract at all. I hope corporate realizes that this particular store, regardless of it being a franchisee, LLC, etc. just to defend themselves from the public, that it's destroying the company's good name. Lying from the company to the customers is bad for business. If corporate can't straightened that store out, then they're sending a message they don't care at all to the public.

I have for some reason put up with Verizon for many years, despite their exorbitant prices and crummy customer service. Finally, I've had it. They've messed up on customer service conversations more times than I can count, causing me to get locked out of my account, to be double-billed, etc. Most recently, I went out of the country and suspended my service. I was gone a total of 4.5 months, and knew that service could be suspended up to 3 months, twice a year--it would need to be re-suspended part way through my trip. I had someone stateside call and re-suspend my service, with confirmation from the customer service team.

I bought a new phone and tablet 11/5/16 and was supposed to get a $200 credit but I never got it. I have called a dozen times and have been on hold over an hour as I type this. Verizon refuses to honor the $200 credit I was told I would get (I bought the phone and tablet from CenturyLink, which I think is part of the problem) AND they won't undo the 2-year contract. THEY ARE UPHOLDING THEIR BENEFIT OF THE ARRANGEMENT BUT NOT MINE! I have never been late with my payments and have been a customer for over a decade but I may cancel service based on principle. 12 calls and still no resolution. What a joke. I am embarrassed to have been a customer this long now that I know they don't implement credits.

After a bad experience. Every time I buy a phone they last 3 years. I prefer brand new on everything I buy. Just got a phone in December. Bad time of the year for me at work. I spent $300.00 on phone because I thought it will last longer. Guess again, broke after a month. Now Verizon is sending me a used phone. The only reason why I stay with them is because they're the only ones that work in Sussex County. No competition. That's all they need and I'll try a different company. For now I'm stuck with a used phone that I paid $300.00 for. Be careful which phone company you choose. They also charge a $40 activation fee. Was supposed to get a $50 mail in rebate back. Found out wasn't supposed to.

I called Verizon 50 minutes ago because I'm having trouble sending and receiving email. After a 5-minute wait, I spoke with someone who wasn't able to access my account. She sent me to another phone queue. After waiting for another 25 minutes, I was finally connected with another representative who said she wasn't able to help me and sent me to yet another phone queue. After 35 minutes I thought I was finally able to begin. Unfortunately, I "failed" the security question I was asked, which isn't surprising because I never have the information they asked for ("where did you and your spouse meet?") and the only answer that made sense to me was not the answer they were looking for. The representative said he would have to call me back on my phone. No call, no service, just massive frustration from a company that makes over $200 a month from me. Do whatever you can to avoid doing business with Verizon.

I was sold phone products under false assumptions and then not able to return them, all in the same day. I cannot use the products together, they are not compatible. The iPhone 6's screen protector and lifeproof case together makes a barrier too thick for texting. Over the phone the manager told me he would do an override & to come in. When I got there, he had left and the new manager named Israel told me he would not help me. He and a salesman Andre handed me back the products that both the previous manager and customer service told me to bring back to the store, just purchased hours before and in original packaging. They said I was one day over the two week time frame since the product was part of an exchange, a case that the plastic peeled up and stabbed me that was purchased 15 days ago for $40.

I had a 2-year contract with Verizon. The phone got lost after 6 months. They told me I can disconnect the number for three months and I can continue to do that, what they did not tell me is that my contract gets extended for that three months. I realized that after. So I asked them to keep that number on a basic plan as it was not being used at all, and I did not utilize the service for that number at all. In December my contract got over and I called them, apparently they continued to charge me 84.43 for six months which is now total of $506.58.

Verizon charges way too much for their service, options on plans are limited, and because I'm in a contract there's not much I can do. They are not helpful, they will not work with you, they charged me an activation fee when I added a third line to my account and I have been an excellent customer who pays way too much money for the lack of service and options that I receive. As soon as my contract is up I will be switching providers.

This is the first time I am in Verizon wireless. When I received a 1st month bill, I got shocked. They charged everything even I was not buy ins phone. They said waive fees for activation, etc... and now last night I got a messages said my data was used 50%, just woke up next morning message said, you overused a data, and they charge $15.00 more. This is a scam company, cheating, and tried to get money from the customer. They can do whatever they want, you cannot fight back till you get out of them. 14 days you can cancelled, but my just 15 days today. I want to get out, but how?

Verizon is one of the most dishonest companies I have ever had to deal with. They will tell you one thing and I even got it in an e-mail and a text, and they still will not honor what they tell you. I was with them for 19 years, but I am so done with them. They sent me an e-mail stating that they owed me money because they had been overcharging me for almost two years on my edge program for my phone, and now they are trying to tell me that I still owe them money. I will never deal with them again.

I could go on for days about all the times I have been scammed and ripped off in the last couple years by Verizon Wireless! (Note: I'M ON A $45 UNLIMITED PLAN.) This last month I paid my $45 and about a week later I prepaid $30 extra dollars, to downgrade to the $30 Unlimited this month. Well my 30 days was up on the $45 plan. I go online to switch my account to the $30 plan and use my $30 and my no at is gone off my account! I call and I'm told my money went towards data! Talk to a supervisor and I'm told there is nothing they can do. I argued the fact that I didn't ask for more data. Never called to ask for more data. Never even signed into my account that month at all, let alone to request more data.

Why this company has so many hidden charges and won't even tell the customer when we sign the deal?

I switched to Sprint after years of dealing with questions about my bundle bill. It kept going up but you had to call at least three to five numbers to find out why it was changing. I had it with Verizon and switched to Sprint. The charges and ETF kept coming in and I paid for the ETF but the bills continue to build after switching to Sprint one year ago. Now, I'm going to court and suing. My recommendations is to never sign with Verizon. Sprint and T-Mobile aren't bad compared the top secret billing practices of Verizon. Good luck if you ask Verizon for an itemized bill. This company is absolutely terrible to deal with.

I am in Costa Rica wanting to set up a Verizon plan so I can get have a number with voicemail on it as the prepaid Kolbi cards don't let you set up voicemail. I tried calling a couple different numbers for Verizon and just got a voicemail saying go to their website for chat. I tried that and for some reason my password is not working. I called a Verizon store in Colorado Springs seeing if they could help me but they just gave the main number which only has a voice message. So right now until I leave Costa Rica there is no way under the sun to get a hold of Verizon. I have spent the last 2 hours trying to get this figured out. I am switching my service. The only reason I switched from T-mobile was to get the iPhone 5 when it came out. I pay almost twice as much are have only gotten marginally better coverage in rural areas. I am not a happy customer.

Verizon said I could terminate my cell service without penalty because they could not supply cell phone service at my home in a major metropolitan area. After terminating my service, Verizon charged my credit card on autopay $572.77 for early termination charges even it admits should not have been billed to me. I was initially told the money would be refunded on my credit card. After a week, the charge was still there and I was told it would take 4 weeks for them to issue a check to refund the money. After asking to speak to supervisors, I was told various different accounts, but no one would agree to simply reverse the charge on my credit card.

After researching various wireless plan and fees, I have come to the conclusion that these companies appear based on equivalent fees, that some "flavor" of collusion is occurring. The fees are near equivalent in all. PLUS, Verizon Wireless has told me the phone monthly charge (buying the phone over 24 months of payments ) is not a lease... however, you are obligated if you cancel the service to pay for the rest of the phone. Whether a capital lease or operating lease, this needs to be investigated.

I have been a Verizon customer since 1996. This is because they have the best and reliable phone connectivity. This means that my calls go through and rarely do I experience dropped calls, or "dead zones". Each time I go into Verizon I get confused with all the information presented to me and I feel that I spent too much money. One visit I upgraded my phone. The phone was a $50 charge but said it was free because it was in my plan. I then left with a receipt of over $200. When I reviewed everything I purchased and digested all the information I was upset. They charged me for things I could have purchased at Target for a much lower cost. They also charged me for things I would not use like a stylus pencil. When I was at the store I felt like all these accessories was part of the package plan that came with the phone. I ended up returning most of it and just felt deceived.

I made the mistake of signing up for a two year contract with Cellular Sales on Indiantown Rd in Jupiter Fl. What was written down on paper wasn't the same charge after I received billing from Verizon. My monthly bill increased by $26.00 a month. I repeatedly tried to have a correction made but the Tech/sales people of Verizon, but was told there was nothing they could do. Lesson learned again, never sign a contract with a wireless company ever again.

Verizon prepaid has taken money off my debit card. When I contact them, they say my debit card is linked to 2 phones. Yea I know this but the Verizon phone is not mine. They refuse to help me since I don't know the number of the phone being charged to my card or refund my money.

When we were notified of the class action settlement against Verizon, we attempted to fill out a request for a billing summary reflecting any premium SMS charges. We could not make contact online, so wrote a letter. They replied stating that the "phone number you provided does not match in our records with the Primary Account Holder name you provided". Even though the primary name and account holder name has not changed since we signed up over 6 years ago.

Two things. First we switched to an iPhone 6 under the pretense that we would receive a $200 rebate during the promotion period. Never happened... We were told we would only receive $29.00 and not $200. No reason ever provided. Secondly, the iPhone 6 always had trouble charging. Took it to the store several times and they sold me new chargers. Finally, it stopped charging altogether and they basically said nothing they could do. We did not have the insurance. They provided no suggestions as to what might be wrong other than sell us another charger. I cleaned out the charging port on the phone and found a thimble full of lint. After cleaning that out, the phone charges perfectly. Surely they must have known that lint collecting in the port is a problem but they did not offer any information about that. They are always smug as though withholding information.

My 14 years of loyalty means nothing to Verizon. They won't reimburse me for the lies of their sales rep, and they charged me $3 when I used cash to pay my bill. I am getting all my family and friends to switch to AT&T.

If I could give a ZERO star, I would definitely do that. I placed an order for a phone on Thursday, 12/31/2015. I told the salesperson that my phone is broken and I need one ASAP. The sales rep told me that I assure you that the order is overnight by FedEx. Also, as I changed my plan from 2 GB to 1 GB, my bill was supposed to be 5 dollars less than my current bill.

A Verizon senior customer service rep contacted me and totally resolved the situation for me. I am now very satisfied with the Verizon response.

So I have been with Verizon since 2005. It has been a rocky relationship but I figured all cell phone companies are the same so why switch. Well I started with the unlimited data plan until one day I upgraded my phone and all of a sudden I couldn't have unlimited data anymore and I had to pay nearly twice as much for a limit on my data... Whatever. I needed my cell phone so it's pretty much they holding you up with a gun at that point... Then I kept going over my data so it was coming out ridiculously high so they offer plan management for a fee of course...

I should have never switched from my old wireless company but all the ads regarding network influenced me. Coverage is not much better than T-Mobile. However, their billing system is so very questionable. I just found out that I'm being charged for insurance on an old flip phone, which nobody at Verizon could explain as to why insurance was purchased for that particular line. I asked to speak to a supervisor, after speaking with the supervisor, I realized there was no way I could possibly get anything across to him as well. To make a long story short, Verizon will refund me for one month even though I was charged over eight months for insurance that I never purchased.

When ordering 3 iPhones, the sales rep said I was such a good customer he was going the throw in 2 tablets. He did not mention that I had to pay for them. He then rushed me through the paperwork so I would have a chance to read the fine print. After I realized what happened, I returned one of the tablets only to find out there was a $35 restocking fee. Plus they charged me a month of connection fees for the tablet I returned.

I've been a Verizon customer for over 20 years. In the past 5 years, after really paying attention to my bills, I noticed insurance I'd never purchased (for an old Blackberry I purchased on Ebay). When I asked Verizon why did they add insurance for an old device I would never buy insurance for, they did not have a response. I asked for credit for the full 11 months. Of course, it was all my fault because I should have paid closer attention to my billing. No luck on the credit. Supervisor also said they could not confirm in writing why I was not able to receive full credit.

I have been trying to setup auto pay with Verizon for a year. Each time I click on Auto Pay, I am told that I am already enrolled in an Automatic Payment program. Customer service insists that I am enroll in auto pay from my bank. Today, a VZW agent heard the banking agent state that I am not enrolled in auto payment from my bank. The agent is now investigating why I cannot enroll in auto pay. I spoke with a programmer and I was told that because I receive an e-bill, Verizon expects payments from the bank. I spoke to a VZW agent and was told that if I wanted to disenroll in e-bill, then I was required to receive a paper bill. I found this option unbelievable. An e-bill or paper are my only options. Is this true? I disenrolled in paperless. I am waiting to determine if I will have the option to enroll in auto pay and setup email statements.

I had Verizon about 7 years ago and the customer service was terrible, so I switched. I decided to return to them in Nov. of this year (1.5 months ago) because they had some good deals and I wanted to give them the benefit of the doubt and try again. Much to my surprise (or not surprising at all) they messed up again. The customer service is now great. They are very "helpful" or they try to be and always very pleasant to talk to.

I went to Best Buy for a Black Friday deal, trade in your old phone and get a Samsung S6 for $1. Best Buy said my phone bill would go up $4. When the next bill came from Verizon, it was over 14 days since I had the phone and Best Buy refused to take it back and my phone bill went up $24! I talked to both companies and both companies pointed the finger at each other. Neither company took ownership of the false advertisement.

I opened my Verizon Wireless bill this morning to find $1,102. My bill is usually two hundred something. Verizon alleges that I used 50gbs of data in a 24-hour period from December 11-12 for a charge of $885. Because of new privacy laws, they can't reveal websites visited or downloaded videos, etc… Even though it's my account and I did not use this data. I did not use this data, and they say my Jetpack says I did but they don't have to offer proof that I did because they say the Jetpack is correct. I am a 58-year-old cancer patient who reads my local paper online, checks my email, looks on Facebook and Pinterest, and makes an occasional purchase. This is what my history shows I did on December 11. Check out what 50gbs gets you: 62 episodes of Breaking Bad, 297 hours of cat videos, 278 hours of Skype. Come on Verizon. Look at my usage every month for years and what does your common sense tell YOU?!

On November 19, 2015, I received a text message from Verizon that they had not received a device return that was part of my recent upgrade. They asked that I return the device immediately to have the fee I was charged credited. I called Verizon customer service to learn that this Verizon Wireless store allowed my brother to upgrade the phone he used on his line on my account without being an authorized user or account manager. I have been the only owner on the account for 10 years.

In October of 2014 I signed up for the Verizon Edge program and received a Samsung S5. Over a year later when going into a Verizon store the manager caught something very odd with my account... I am under contract for an iPhone6+! This phone is $750 and Samsung was $500 at the time. That is a $250 difference. I have spent hours in the store and on the phone trying to get this taken care of. The iPhone is contracted to a number that is not even on my account.

Verizon Wireless, Kevin Tarrant, **. Shareowner or individual investor related inquiry. As an owner of the company (small stockholder) I hope to get a response because as a customer, ex-customer, I have not gotten a response despite repeated attempts by letter and in person. RE: accounting fraud, tax fraud, and consumer fraud, class action. I was told by Verizon Wireless I would receive my credit balance in the form of a check. I have not. As a prepaid account, I built up a 700.00 credit balance. I tried for years to get this in my pocket. I was told by Verizon Prepaid: "We do not send out checks."

Even after contacting Verizon's executive customer relations, Verizon has been unable to restore basic dial tone and DSL-based internet service. This, after four (4) attempts. Emails to their members of their leadership team are passed on to their "Executive Customer Relations" team which has proven highly ineffective getting results. Verizon should seriously think about hiring an SVP and group president of sales and service who is effective. The current individual in this position obviously is not if consumer complaints are a measure. The quality of service Verizon delivers is abysmal. Avoid this carrier if you have other choices.

I took Verizon to Small Claims Court and for a double billing problem and won by default. They never showed. Eight weeks later Verizon did not show for the "PAYMENT HEARING." I can now file a Capias with the sheriff and he will mandate they come to the court at on a specific date to account for their actions, or lack, I should say "lack thereof". If V did not show for that hearing I can file another complaint and they will arrest the person responsible. Today I was told by a friend that the problem with this scenario is the person representing Verizon would most likely be a lawyer, and for this reason the individual is NOT VERIZON. How clever is that?

Long time customer about to switch. Here is why: first of all, their billing system gets progressively complicated so that you need to dedicate serious time to figure out what charge is what when it's all said and done. It's not at all straight forward. It's charging and crediting, and taxing, rinse and repeat. Secondly, I've gotten mixed answers from customer service reps both in person and in store, then advised to call other numbers to straighten it out. Really? What the hell.

I applied for a Veterans discount a long time ago, my bad that I didn't check my bill close enough to see that they really didn't give me the discount. Their excuse is that it was not validated, really? I showed my VA card and the gal said it was all good. I never got any confirmation like the gal told me I should of received while talking to customer service today. I was not told about any confirmation or expiration date. Typical Big Corporation, give you something and then really don't give it to you. Why do I have to renew it? Unless I die, I am still a Veteran. What is the point except to steal it back from you at a later date or not even set it up as promised. Shame on you Verizon. If you didn't have the best coverage where I travel, I would drop you like a hot potato. If you are truly a company of integrity, you will go back to when I signed up and give me a credit for every month with a Veteran discount.

I made a return to retail store, call in about not showing back into my debt. Called in at least 5 times. Team kept telling me it all went through on their part. Takes up to 10 days to process. I called my bank they said it takes 3 to 5 days. So I called store back again. They had no numbers I could call. No manager of store I could call. They said they have to email them, so I asked them to have Jeff regional manager to call me. I bought product dec 8 returned it the dec 9. Today is dec. 24 still no answers. I will not return to this store.

In June 2015, I authorized a transfer of liability of a line on my account to another user. I was very clear that monthly payments for the phone should also transfer to assuming party. They activated the phone on the other account without transferring liability without my permission. On top of this, they tried to activate the line back on my account and wanted to charge a monthly access fee for a line that didn't have a phone on because they had already activated that phone on another VZ account. They essentially gave away my phone and wanted to keep charging me for it. At least on two different occasions, two different agents confirmed that to me, that this was a problem on their end, that "they will hold people, who did not execute my transfer authorization correctly, accountable and remove that line from my account." They failed to keep that promise and fix my account.

I purchased a phone for $149.99 from a salesman named Noel. While he was serving me, another other woman came in and he began trying to serve her at the same time, switching back and forth between us. When I got home, I found that my credit card had been charged twice for the phone, one charge of $159.38 and a second of $159.36, all for one phone. I decide that I didn't feel comfortable keeping the phone with a store like that and needed to return phone. We called and person named Carl told us that we could return the phone and they will waive the $35 restocking fee.

I have been with AT&T for 25 years. Had heard good things about Verizon. Transferred 6 phones. They said because of that they would give me 2 tablets for free. When I said I didn't need them they said "But they are a gift!" Told me I had 14 days to change my mind. The only help they gave me was to fill out the rebates for the tablets because when I wanted to return them they said would be a $70.00 restocking fee and since the rebate had been sent I had to keep them. Of course there is a month charge!!! Misled on everything they told us. Will not answer their phone or return a call after you leave a message. The most helpful person was Riley. But curse the day I switched from AT&T!!!

I have been a Verizon customer since 2001. I have been without a plan and grandfathered in for at least the last four years. I noticed this month that there was another increase in my phone bill. When I inquired about it I was told that the cost of my unlimited plan (which was grandfathered in) was going up. I had two options, I could keep the current plan with the increase or I could switch to a cheaper plan but with limited data. In addition, I was told that notices were sent out stating that the bills were going to increase which I never received. Needless to say, a plan is not grandfathered in if they are going to keep changing it. In addition, I use my phone for personal and business, and this limits me in my ability to expand my business in the future. The fact that there is no consideration for a long term consumer of over 14 year is appalling. I am currently seeking to find a provider who would be just as loyal to me as I am to them.

One month our data was literally 75% used within about a day from the beginning of our billing cycle. We called Customer Service, they kindly said they would up our data for the month for FREE (awesome right?). Well, the next bill came $11 over, month after that $24 over, then this month $18 over!!! They bumped us from the 6G plan to the 12G plan for the remainder of the month as to not accrue any overages or extra fees for data. Well, shoot Verizon, these appear to be "extra charges". Every month we have called CS, even gone to our local store asking why the bill is so much more. They talk gibberish, appear bothered, do a break down of the bill, realize it is more than it should be, promise it will be corrected the next month, and It's NOT!

I was almost over my data limit and decided to try to raise it. I log in and find out my 4GB data plan was outdated and the new 6GB plan was $40 a month less. I also found out I was overpaying for 12 months. I would have never known this if I hadn't gone on the view my data usage. Now I have to check every month to see if I can get services less with the next great deal from Verizon. So what was simple to manage over the last 15 years just got complicated with ever changing deals. So this year I over paid Verizon by $480. That is a ton of money. And even worse I can't just sit back and use Verizon anymore. I have to play some games to get a better deal.

I called today and was talking to the Verizon rep for over an hour. We agreed that she would call me back at 2:30 to get started with my upgrade as she had more work to do. She never called me back and left no notes. Now the new rep told me everything she did was incorrect. She lied to me and ruined my afternoon going from one customer service person to another. We will be leaving Verizon for another carrier who actually cares for their clients. Verizon can email me and we can discuss the issues, **. By far the worst customer experience ever.

First off if I could give less than one star I would. Went into local Verizon store to upgrade my phone which I had been sent several notifications that I could do so. After picking out the phone that I wanted which was on display I was told that they did not have one in stock. Asked if they could check if another store in town had one, was told that they no longer carried it, even though it was on display.

After trying for two hours to order a phone upgrade on Verizon's dysfunctional website I finally gave in and called the customer service number. A seemingly friendly guy answered and we got it ordered. Or so he said. Two days later I called to track my order and found out it hadn't even shipped because the representative forgot to redirect me to the over the phone terms and conditions and the order was still pending. I called trying to accept the terms and conditions and was told that I had to have permission from an account manager to even ask about my phone. So the representative on the phone with me told me he was gonna put me on hold and call the account manager, my sister, for permission. She told me He never called her.

Called 611 and reported. They called me every few days, saying try this and that, which I did. Nothing helped. Still extremely hot at intervals. Finally after one week, was called and told to get new phone at a huge monthly cost. Nothing was done that I can afford. I am on SS after being disabled for past 35. I am on fixed income and was planning to keep my phone.

On August 20, 2015 I bought a LG G4 phone, passed on another brand because of a 100.00 rebate. Verizon filled out the rebate and said I would receive it in 6-8 weeks. Well, I waited till 10 weeks. Nothing. Went to Verizon, got a phone number, promotions. They did not have any rebate info. Verizon said they would take care of it. Nope. Went back, promotion closed. Verizon said I'm on my own, ok. So for the last 2 days, e-mail, phone calls 6 different people. "Nope, promotion not open. Can't do anything. Call ya back." No call. Fed up with the runaround I'm getting. It's a rebate. I bought the phone, rebate put in, no one can tell me what went wrong. No one at LG seems to care about it. It's a legit 100.00 rebate. Merry x-mas LG. Enjoy your bonus. Thanks a bunch...

We have 5 lines with Verizon and pay well over $300 a month. Every month for about 6 months they have been charging us more & more- using excuses like, "We are going over our data allowance (which is really suspicious because we have never gone over data before)." Last month they charged us a reconnecting fee of $100 when we have NEVER had our phones disconnected - it's absurd! AND Verizon is still charging us $9 a month for insurance on our phones when we told them 3 months ago (and repeatedly after that) to cancel the insurance - it's cheaper just to pay for a new phone.

I had been with Verizon for over 10 years with at least 1 number, but had up to 3 numbers on one account throughout my time there. Their coverage and internet as well as their customer service used to be good. That's why I had them for so long. But, the market became competitive. Verizon isn't as superior as they once were. I explored changing plans and found other providers to be better.

We have had a plan with five phones for years, two of our children took over their plans with Verizon and added phones for their spouses. So I feel we have given them business from 7 devices. We recently upgraded one iphone on our plan of three with monthly payments and no contract. My phone was experience problems with service, internet, battery, and speed in general. See other peoples reviews on the limits Verizon puts on phones to get customers to upgrade. AT the same time as the upgrade I bought a refurbished iphone identical to mine. I did the same with our sons iphone.

I would give zero star if it allows me to. We called Verizon Wireless last night to check on their plans and options since we are looking for a new carrier. (We are with Sprint right now and are not happy with their slow network and unreliable network.) The guy over the phone is very rude and impatient, and even refuse to answer our questions by keep saying: "Go to a local store." My husband told him he is not helping and will turn us away and he hang up on us. I just hope God will bless his heart and feel very bad for Verizon to hire him as a representative of the company to turning potential customer away. We will check out other carriers, and we are done with Verizon. Sprint signal sucks, but at least their customer service is excellent! If Verizon keep going like this, I wouldn't be surprised they will go out of business very soon!

If there was a rating lower than 1 star I would give it to Verizon. I am a brand new customer due to moving to an area that only has Verizon. I bought my iPhone 6 Plus from a certified reseller on Flatbush Ave/7th Ave Brooklyn, NY. This is my first iPhone purchase. Within days it went batty on me. Apple suggested I go to an Apple Store for diagnosing it. I got a new device. Within days and after numerous calls with tech support, I called Verizon store for an exchange. They refused claiming that it wasn't the original iPhone I bought from him. I end up with a third iPhone in less than 2 weeks, and their "promotion " for a $250 credit takes several billing cycles.

Was with them for 3 years. Once decided to leave got hit with huge bill. Called few times said it's my balance which I think they added lots of fees as a punishment for leaving. Accepted the bs they said. After clearing the balance by installments they added a ZERO balance collection on my credit! Called immediately asking about this, never admitted it's a mistake so it can be cleared from my credit, just costed me lots of money to get this off my credit. Watch out if you decide to leave Verizon. They will hit you with lots of unexplained charges and will do anything to hurt you even adding ZERO balance collection!

Our family was lied to at least 3 times and quoted 5 different prices for the same plan. I believe that we were bait and switched to commit to a $750 phone purchase by the company and that their sales reps are using deceptive tactics to sell these phone deals. I've been with Verizon Wireless since 2000 and I am shocked that they would need to be so purposefully deceptive and confusing with their pricing. If their sales team cannot understand their pricing then how can their customers trust these contracts.

We opted to change carriers 1 month prior to ending the contract. When we changed to Verizon they were great, bought out of our last contract with our previous carrier. Part of their promotion was a tablet at $10 additional cost. When we switched carriers we were charged $360 in cancelation fees! They did not cancel the tablet which we continued to be charged for? When I called I was told that some people chose to keep it to keep the account opened? I said "ok, well since the account is still opened why am I being charged all these fees?" I gave them every opportunity to make this right which in turn they could care less! The reason we left to begin with was due to their poor customer service throughout the 2 years we were with them.

Verizon is ripping you off. They are charging 5 times what other carriers are charging and not letting us give up our contracts. Companies will let us leave Verizon and pay the fees. Highly recommended as they are ripping us off big time.

We have been Comcast and AT&T customers for 10+ years with mixed results. We experienced the occasional service outages, internet speed throttling, billing issues, etc. but finally decided to switch due to the incentives advertised by Verizon around the holiday season; specifically $100 per cell phone line, $200 per cell phone, a discounted triple play bundle with all installation costs waived and discounts through my employer. When everything is added up, we would receive a $600 credit and a small monthly savings for what we believed would be superior service.

I called Verizon to personally suspended my account. Three months later it was reactivated without my knowledge. I got a bill in with more fees incurred after I had suspended it. I called and was informed that the suspensions only last for 3 months at a time, no one told me this when I called initially. I had to do another suspension and was told to call back before Christmas if I needed to extend the suspension; that there would be no additional charges, since I have been out of contract for 2 years! I have had no communication from Verizon till I got an email last night saying that my bill was over $1,000.

What seems to be happening and I have no documented proof but my family has 5 lines -- all seem to do the same which before they didn't at all. Problem -- wifi drops all the time to 4G, which is eating data usage. The symptom is that no matter we're at home, work or at McDonald's, places that would never drop and have really good signal come up with a indicator high level showing saying "quality is bad" so they dropped to 4G again. That was ok I just re-attached it in the and I was back on shortly and it would drop again.

Purchased a new Iphone in Sept. this year. The sales rep promoted a "free" at no additional charge JetPack. I didn't want it, but she insisted it was a promotion and I wouldn't accrue any additional fees. I repeatedly asked the sales representative what cost were involved with the JetPack and she insisted it only impacted my data usage. NO OTHER FEES. Upon receipt of the bill I am now billed $10 a month for the JetPack MiFi. Verizon customer service staff arrogant, ignoring my complaint and referring me to my terms of agreement or I receive an early termination fee close to $600 (fee+ balance on phone). If these are the sleazy tactics they are resorting to, there is no way in hell I'm activating that damn thing. Customer service is beyond useless. Sales staff has proven to be predators.

Our account has been screwed up since day 1! They wiped out my daughters phone and put my husbands number on her phone. They had to turn around and go back to the store. Now if my husband wants to upgrade he has to take her phone with him. My husband has been told he can upgrade so he does as long as we pay $150. Fine so we do. My daughter and I upgrade 4 months after that and our 2 lines mimic each other yet she got a $200 credit. We were told we could buy an iPad mini for $140 and that's it. Nope. They charged me $240 and added a line to my account. So I took that back and had everything credited. My husbands phone broke 6 months after getting it. He went into the store to ask about a warranty or at least use the insurance. The guy said "why do that when you can upgrade for $50". Makes sense. Nope. We had no eligible upgrades so now we're paying for 4 phones when we only have 3.

I was lied to when I went into the store inquiring about the promotion that they had going on, that was offering $300 for switching over from another carrier. I was given a $200 credit for a new iphone and was told by the rep that I would get the other $100 in about 2 months. 2 months came and went and no credit, so I called the customer service number and was told that I only qualified for $200 and when I told the manager what I was told, nothing was done. My bill was also $20+ higher than what the rep told me that it would be in the store. This company is unethical and does not back up their word. I would gladly pay the early termination fee to get out of this contract and will never work with them again. The service was also not as great as people has said. No signal, no text message and dropped calls, not worth it!

I was told about a promotion they were running on data. My coworker had just got the promotion, so I called and asked about it. I was advised that I was eligible but I had to wait until my next billing cycle to get it. So I waited (18 days) and called back the day before my billing cycle ended and confirmed that I was still eligible. I was told yes that I was still eligible but to wait a couple days before I see it on my plan. So, there again I waited two days before I called back, and wouldn't you know it, I WASN'T eligible for reasons they could not give me. I argued about it for a while before finally saying "screw it" and hung up. This is the worst phone company I have ever dealt with! I have been a loyal customer for 10+ years and get treated like I didn't know what I was talking about! Shame on you VERIZON! I'll take my monthly bill of $400 elsewhere.

Last Spring my newer Samsung phone had issues and stopped working. Luckily I had insurance and the phone got replaced. I returned the phone as they asked, using the label they supplied. Then shortly after that, the phone I had been sent stopped working and I was told it would not be an insurance claim. One came and it was fine. I did not however get a label to return the phone. I called Verizon and was told they would mail one out. I waited two weeks. I called again and asked that they send one. I was offered the option of having one emailed to me. I accepted and immediately printed the email label and dropped it off. I also asked that they note in my record that they not charge me for the phone as it was not my fault it was taking so long to return the defective one.

I just used the live chat service to try to resolve a small problem. They were pretty nice on chat, but also slow on responses. Then I had to speak to someone on the phone, but I could barely understand them because their phone lines are just not good I guess. They hardly speak up too. I was transferred like 3 times so I guess no one had the patience (or know-how) to differentiate an online problem from a TV problem. I felt like I had to answer my questions for them which shows me they are not really willing to help me. I just wasted so much time contacting them, for nothing. Just wanted to put this out there as one more dissatisfied customer. I recommend people who are shopping for a company to look elsewhere first because customer service should be a positive, reliable experience especially for customers who pay so much money for the services. And Verizon just doesn't seem interested in doing that enough for me.

My wife went into Verizon store to get a card for my son's new phone. They asked if there was anything else that they could help with. She explained that there were dead zones in our house. The rep said that there was a totally free device for this. She clearly asked totally free only. It was not explained that this was a separate line and that there would be a cancellation fee and a monthly fee of 25 dollars. When we noticed it on the bill it was a couple months later and I called. After multiple layers of administration and over 2 hours I left a message. My account was hacked by Verizon and they changed the bill reducing it by 10. I contacted them again and asked for the money as well as cancelling the line. They finally cancelled the cancellation fee and we will see. I DON'T TRUST THEM and I am going to another carrier for home services as well.

On Nov. 27th I paid my Verizon wireless bill online as I always do. I confirmed the amount due of $253.00 and submitted my payment. I then received a text thanking me for my payment of 507.53. I immediately called Verizon. The service rep. apologized for the error and said there must be a glitch in the system and several others have had the same problem today. She said I was all set and the money would be refunded to my account and could take up to 5 days. On the 6th day I called Verizon again because the money was still not refunded and I was accruing overdraft fees because of the error. The customer rep apologized and told me the refund was being processed and should be there by the end of the day and I should call later to discuss a discount for the overdrafts because of their "glitch". I called later that day, talked with a different rep. She apologized again said the money would be there in the morning.

I can't get thru to these people overcharging me out of hand fees, I been on the phone for days since early October and still no results. They just transfer me to repeat my situation with no resolution to this issue, it's so frustrating. Now they said to take it up directly with the store where the account was made and the store manager that "helping us" doesn't work there anymore.

I walked into Verizon late. Feeling very bad and apologizing I came in 30 min before close, told the nice man who greeted me that it was very important I get my phone back in service before tomorrow day (12/4). I am under a business account and even called my boss at night for him to talk to the guy and send him a confirmation email that I can be an authorized user to get the permission of having the phone to be back in service. He was a great help. But then another man came along to help me out and said that I need a new SIM card, and by the time I get home it'll be charged and in service. I wanted to wait there to charge my phone to make sure it worked but he claimed it would take "20 min to turn the phone back on so it's better if I charge it at home" so I took his word for it, left, got my phone charged and it still says no service!! By that time it was too late to call. I'm starting to get very frustrated!!

First, Verizon sent us a droid turbo that broken out of the box. They sent us a new phone WITHOUT a label to send the broken phone back in. They said we needed a label to return it but they told us they would sent it but it never came AGAIN. We couldn't even return it to a store near us if we tried. Then they took out 600 out of our account for a broken phone. We couldn't even get out of our contracts because that would cost us another 800. Terrible Customer Service and horrible return policy and procedures. I wish we had chosen any other cell phone company.

It took 38 minutes to simply file a request for someone to check out a technical issue with our cell phones. The support person started to fill out a "ticket", then something went wrong (she lost it or her computer crashed or something), and she had to start over again. To simply fill out a stupid form with my name, phone number and short description of the problem. Most of the time was simply me waiting... waiting... waiting... between questions. And she had to ask me to spell my name six times and still had it wrong. I want to cry.

Bought an iPad that had ability to connect to the Verizon network for wireless data access. I opted for a 1 GB a month plan that would auto renew. Worked great for a while until I wanted to stop the auto billing. I turned off the auto billing, wiped the memory on the iPad, and sold the iPad. Three months later I start getting billed $20 per month on my credit card from Verizon. I call their customer care and they ask for the phone number before I can be connected to a live person... I no longer own this iPad and I cannot reach anyone at Verizon without the phone number... which I never had in the first place.

The worst internet service I have ever had. Every time you call they say there is an outage. I have gone up to two weeks without internet and it was because of a bad modem. The only way to get someone to work on it is if you disconnect your service and then reconnect. Same story every time you call. They could care less about the customer... I have never dealt with a more dishonest company in my life. I don't even think they deserve one star.

My mom had Verizon and she bought me a phone.The iPhone5c and we had them for awhile. For 5 lines my mom was paying 300$ and more. She called Verizon and asked why her bill was getting higher. All they said was that you could get this offer that was a higher amount of money. My mom told them to screw off and she hung up. We switched to T-Mobile which is way less. We are satisfied with T-Mobile. The next day Verizon called asking my mom to switch back then they offered to bring the price down to $200 but with T-Moble we are paying less than that. So in my opinion VERIZON IS LEGALLY STEALING from American citizens. Verizon's employees are **.

I had a balance of over $300 on my prepaid account (at 1 time $800). Forgot to re-up by the expiration date (been customer for 25 years) but even though my balance could have been charged, they suspended my account and took the money. Angry. Hell yes. So goodbye Verizon, hello Tracfone. And it's almost impossible to speak to a real live person.

Verizon are liars and cheaters. While I am in the middle of a contract Verizon took it upon themselves to raise my bill stating all the customers had it raised. I know I did not sign an open ended contract that allows Verizon to raise my rates while in contract. What I agreed to pay when I signed my contract is the price I agreed to for 2yrs! They do not even care that they will be losing a customer who pays her bill every month and was a member when they were bell south! The customer service is poor and they do nothing but lie. It is sad that they are trained to be liars and cheaters!

When I try to speak to someone with Verizon Wireless, I basically press buttons for 10 minutes but never get to speak to an actual person. I've tried several different menu combinations, but never get to speak to a live person.

Almost two months ago I paid $97.73 for upgrade on my cell phone through #Verizon. At the time they were running a promotion stating if you signed up for a two year contract there would be NO CHARGE. I signed up for the two year contract and I was told the money would be returned. So I have been trying for almost two months to get the full refund. Finally, I got a check for $51.23. When I called to find out where the rest was, they talked in circles with explanations no one could understand. Every time I called to get my refund, I got all kinds of excuses. So much for being a loyal customer since 1995. When my two years are up, I am looking for another carrier.

When my 2 year contract ended I was supposed to start getting a $20 credit since my phone was paid off at that point. I didn't. They didn't give me the credit until I called and complained, and even then, no credit for the first month. That is pretty sleazy trying to continue charging for the phone when it's been paid off.

My parents and I have been with Verizon for 15+ years. Still on Verizon. In Livonia Michigan, (Detroit metropolitan area) my parents and I get excellent #1 LTE coverage on Verizon. That we recommended Verizon to our friends. Verizon is so fast, and reliable as well as more coverage. The best thing my parents and I like are Verizon's International plans. Cheaper than T-Mobile.

Hello. I like to share my experience about Verizon wireless store 121-20 Liberty Ave, Queens, NY, 11419. The guy is thief. I went on store to get new connection. The guy give me deal of 350.00 on Galaxy phone. I agree with deal. He checked my credit I got approved with no down payment. Then the guy gave me Samsung Galaxy phone S6 and he put accessories like cover and screen cover by self. And he asked me 200.00 cash. I want to give him credit but he said "Give me credit. I take 190.00." I gave him 190.00 but when he gave me receipt this 190.00 he DID not mention anywhere. I said "You have to explain me about this 190.00" but he have no good answer. After that he return me 60.00 dollar back. I DID not like service. I return the phone back because of bad reviews. Then he charge me about accessories again 50.00. He is thief. Be careful to deal with him.

I went to set up my account. I was browsing through the variety of phones they had on display and I was suggested a Galaxy kind. I was told that if I didn't like it I had 14 days to exchange it. Because I have used iPhones for a long time it was extremely uncomfortable to handle the Galaxy for me. I called and talked to who I was told was the location manager and she told me they had no iPhones 6, which is what I was looking for. I just thought it was strange they didn't have the hottest iPhone in the market at the moment when that's the business they are in, phone selling. She told me she would call in a couple of days, when she got a shipment.

Verizon really does have the worst customer service department. I signed up for a deal where I could get $200 for any competitor's smart phone, but when I called to check on it, they deny that they've had such a program. After getting mysteriously disconnected a few times, I got a manager who agreed that they did have that program, and agreed to give my my $200. I demanded an email confirming, luckily. After another month I called back to see where my $200 was and again they knew nothing about it. It was written in the notes, but they took a 1/2 hour to say there was no such program.

I have had my phone for 7 months and have had a variety of issues from locking up, screen fading in and out constantly, audio fading in and out constantly, all my contact numbers and favorites just disappearing. Contacted Verizon on many occasions with no positive results and had to go to a local Verizon store, 5 hours later the final solution was to have a new phone sent to me or so I thought. Received an email indicating I would receive a like new refurbished phone.

Yes, I agree, Verizon Customer Service is the worst. I recently bought a Galaxy 6. It seems to be a very "buggy" phone! I regret going to a Verizon Corp Store. I have talked to many phone reps and each one has told me something different. The last rep told me he had talked to his "supervisor" and that he gave the ok for me to return the phone to the store. He said he would annotate that in my account including his name and email. I trusted him. Well, I went to the store and the store told me that I could not just go there and return the phone. I asked them to contact the person that wrote notes on my account and they said they could not do that because they had too many employees! I had three phones and all of them had something that went wrong with it. I had only had the phone for 30 days and within the 30 days most of the phones were in transit.

I was one of you until today. My son and I were "misinformed" about upgrading to the new 6s. We waited a long time because we both were happy with the phones we had. We were told by friends about a new program that we could " lease" the new phone and not purchase and it would not be money out of pocket. We had long in-depth conversations with customer service. 3 to be exact. They all told us that there was a special promotion and we would have a monthly increase of only 12.00 a month (6.00 per phone). We got our pretty new phones at the Apple store and Apple care... when 3 weeks later we got out new bill and they raised us 80.00! That was over a week ago. We have conferenced over 20 hours of nightmarish calls with customer service reps. We kept being told "Now moving forward" and although we were Misinformed there was nothing they could do.

My phone recently broke. I contact verizon... The rep confirmed overnight shipment to my place of business... Instead they sent it 2nd day air to my home... Nobody is there during the week to sign for the package... so I call them. They tell me I have to wait for the original phone to be refused and come back to them until they can send a phone to my business... I couldn't wait that long for a phone... The most incompetent customer service I've ever experienced... I cancel my contract and they have the nerve to charge me 500 dollars for cancellation of contract... They will never get 500 dollars from me.

I've been a customer with Verizon for about 5 years. They have charged me for promotions they said were free, Pro Rated data plans I didn't authorize and when I called, said "someone changed your plan but we don't know who." Didn't fix the issue or refund charges and then said "Is there anything else I can help you with." while dismissing my issues as tough luck. Got a bill last month that was almost double my normal bill. They said the reason was I changed my plan when I went 200mb over data (I didn't change the plan) and then charged me a month in advance on a new higher plan without notification. I will be leaving this company and know many others who are tired of being robbed by Verizon Wireless.

I've been a Verizon wireless customer since 2005. Enjoying my unlimited grandfathered plan, but forced to buy each flagship phone at full retail price. A ploy of course to try and move me to the new more expensive tiered plan. I never bit, and was always curious as to why Verizon would penalize rather than reward their loyal and faithful customers. Finally after 10 years of awful ** treatment, they finally crossed the line... $20.00 dollar hike on my grandfathered plan. Verizon made 20k off of me in 10 years, and that's not including the profit they made off the countless phones I purchased at full price. Today I switched to T-Mobile. Verizon has lost 20k for 2400.00 in 10 years worth of future business. Can someone say... IDIOTS!

In July of 2015, after more than 15 years with Verizon, I changed cell phone companies and had my cell phone numbers ported over to Sprint. One number not ported was for the JetPack that I had and Sprint gave me a new number for their unit. I noticed the JetPack still on my account when I paid my final bill. I contacted Verizon via chat in October 2015 and asked to have this removed and the account closed and was told the disconnect would occur on November 18, 2015. Imagine my surprise when I got another bill from Verizon as the account and item was not removed.

The sales person told me that phone accessory merchandise was part of a free promotion and that I wouldn't be charged. A month later, I was overcharged $250 on my bill. They would not take the items back a month later that I had never used.

Verizon Wireless has the most frustrating customer service I can imagine. We have had changes in corporate ownership on our business account. The change is over 3 years old and I can't get Verizon to acknowledge the changes and quit communicating with the old ownership. They have no alternate besides having an order number to check on an order status. We have about 10 devices on our business account, but I, as the business owner cannot see them online. Somehow in the last year this has changed, since I used to be able to.

Not switching back to Verizon only because where I work is covered by another carrier which they use for company phones. The property has towers for this carrier on rooftops surrounding my shop, and the coverage is the best I have ever had.

In May of 2014 I went into the local Verizon store and get set up with new phone plans. They do offer the best coverage in my area and I was waiting for my contract with another phone carrier who had little to offer in my area to expire. I filled out all of the paperwork in order to get my mail in rebates for the four phones I purchased and had the store mail them off for me. I also filled out the paperwork for a military discount at the same time and again the store who set it up faxed them off for me. I received one mail in rebate of the four for $150. The other three never came (it was $150 per phone). During this waiting period I went back to the store and expressed some concern about how long it has taken. They reassured me they were coming. Sometimes they do not all get processed at once. They also said they had an offer for free or $20 tablets (I do not recall the actual monetary details).

I bought my son the new Samsung S6 for his birthday in October 2015 . My son's cell phone was stolen tonight, so I called Verizon to report it stolen and attempted to use insurance to get a replacement phone. The customer service rep I spoke with, Bryce, told me that I did not have insurance since last November 2014. The only change I made to my account at that time was to change the phone numbers because I was being stalked. Somehow the insurance for that line was removed without my authority.

Over a 4 year period, every time I contacted Verizon, their customer service was rude and unwilling to answer my questions. They ripped me off with the 2 year plan based on the usage my wife and I had. They also kept bumping my bill higher and offered no recourse to me except to offer another, even higher priced plan. I then put off changing carriers because of the hassle of getting all my data transferred to a new phone. Also, Verizon locks their phones, so it's not easy to switch. I finally bit the bullet and moved to another company and I am so glad I did. Personally, I believe Verizon is corrupt and ripping off the American public. Interestingly, the week I decided to "fire" them, they came out with a new pricing plan that would have fit our needs perfectly. Too little, too late. Verizon's employees are a bunch of **.

I moved to an area of my state that Verizon simply does not cover. I had to change to AT&T. Verizon asked for over $600 in early termination fees! They told me "if I choose to move to a 'tent' in the mountains it is not our fault" (actual words from a rep. I swear!!) I said "it is not a 'tent' it is my home." I set up $50 payments every month. Someone would call me on the 15th for the last six months and I would tell them to go ahead and charge my card. This month I did not get a call. Today (the 17th) I get a phone call saying I "broke the arrangement" and now I have to pay $150 per month. I BROKE IT? They said, "the lady that used to call you every month no longer works with us, so you didn't get a call but it was YOUR responsibility!!!"UNBELIEVABLE!!! STAY AWAY FROM VERIZON AT ALL COSTS. AT&T IS TEN TIMES THE COMPANY.

I share an account with my brother who lives across the country from me. Naturally, he needs to log in the site or app to pay his portion of the bill. Well, we forgot the password. No big deal. We tried to reset it, and they sent me a temporary password. When I entered this password, the response was "Sorry, this email is already registered. Please try another one." Uh, yeah it's registered TO ME. That is MY email address that you just sent me a temporary password for. Again, not a big deal.

I have been working with technical support for over 3 months to troubleshoot calls dropping in my house. I recorded all the dropped calls as requested. Their solution was to install a network extender, which worked until my network went down. I told them I should not be dependent on an internet connection for my cellular service to work. After all this time, I am going to take the $180 hit for early termination and sell the network extender they gave me to cover the cost of cancellation.

It started when I scheduled my payment for 10-23. They just took it out 4 days prior. Glad funds were there, showed paid as check on my bank. Their bill that they sent me shows paid, yet they still claim I owe this balance. I called 10x and all they say is it was reversed. The payment was manually reversed. Really? Why? And then why is it not back in my bank, no one can answer. Yet they keep threatening suspension, and they are WRONG but too dumb to figure it out. Faxed everything to them - bank statement, their bill showing paid and they still say I owe this amount.

I have a 40GB data plan and I typically use 30GB monthly. Beginning 8/22/15 after a severe storm near my residence the single tower serving me virtually stopped working yet my data consumption skyrocketed into "overage" land. It took many calls and 6 weeks to restore normal service. Then, the following billing cycle I got slammed with a whopper bill for overage charges. When I called to ask for removal of overage charges I got the big runaround and was told the charges stay. The charges are associated with their network delivery problems, not any extra usage on my part. For 6 weeks Verizon did not deliver the data per their service agreement and yet they are billing extra money for overages.

Not only am I agreeing to give them my money, but I am agreeing to give them my money for 2 years, yet they can't seem to get a simple upgrade correctly. Tried 3 different customer service entries and absolutely none of them helped.

Horrible!!! Terrible appalling service by condescending customer service representatives at the Verizon shop in Chelsea NYC at 23rd St and 8th Ave. I recently bought an iPhone 6S screen protector that cracked in my pocket within three weeks, but they won't replace it even though I persistently expressed that I didn't drop my phone, evidenced by zero scratches anywhere else on the phone. I've bought screen protectors before for much lesser than the $43.50 they're charging, which lasted for years, but this one they're adamant that they won't replace and instead said that I should buy a new one! Will I buy another product that's defective and won't serve its purpose? They're alluding to the fact that I may have dropped or smashed my phone which is why the screen cracked! Definitely not appreciative of their very accusatory and condescending and demeaning manner.

I bought a new iPhone 6s Plus just couple days ago but the function wall live did not work, the picture did not moving and poor quality. Why happen like this with new phone? My concern is this Verizon store treated me fair or not? This store located at Blossom Hill Road San Jose California.

I was told that the payoff on my phone was $138 and when I went on line to pay it, the amount was $145. I called them, they said it was $138, and then took another 5 minutes or more... Seriously, to process the transaction. On top of all this, Verizon sold me the Samsung Core Prime, without disclosing the changes in the functionality. For example, I have the same plan, but the different phone from iPhone to Samsung means I have to call voice messaging, I have to pay for caller id and other functions (which were free with iPhone and are not free with Samsung). I have waited 13 long years to get out of the Verizon plan and I have finally arrived... I am so done with them and their rip off rates/behavior.

When you call them about a payment arrangements. You call back and they know NOTHING about it. And then you get your phone turn off. Then you call them and they charge you 15 dollars per phone shut off.

I got a family plan earlier this year. I was told, it wouldn't be over 100 something a month but I get bills for 200 recently it was 400. I don't go over, one of the of the phones don't anymore. I don't even miss the Payment for the month to be over. They cut my phone off when it goes over one day of missing one. So I decided why should I keep paying, if, they are going to just keep cutting it off when it went a full month of missing just a day or 2 then it gets added into more. K just got it cut back on, on Halloween and it took a week for my phone to work and it's nowhere near the Payment of it and they cut it off again after 2 weeks. This phone service is not worth it. Too expensive for a phone not enough data and frankly I can get a better deal somewhere else for the same type of service and it wouldn't cost me out the ass.

I tried to call technical support, due to my galaxy edge is not showing the correct time, but it does show the correct time zone. I use my phone for the alarm, it made me way too early to work. When I called technical support, they were not open. Now, Verizon is the MOST expensive company out of all the mobile companies, I pay almost $200 a month on my phone bill for 1 cellphone, I find this unacceptable. I am seriously contemplating shutting off my service and advising all my friends to change their service too.

I needed a new iPhone so I went to the Rockaway Verizon store outside the mall to find out my options. The sales person (I didn't get his name but had a long beard) told me that Verizon doesn't do 2 year contracts and that I should keep my unlimited data and pay for a new phone. Or that I could do installments but still be paying for the phone over a 2 year period but lose my unlimited. I was very upset because I didn't want to pay that amount for a phone.

Please do not become a victim. I was on a $20 monthly plan and was charged $180 for one month. They said I went over 10gb and charged $180 for it while they offer a plan of 10 gb for $80 bucks. I asked a manager can I just upgrade and pay what the plan is instead of an extra $100 for nothing. No help there. In addition the measly LG free tablet broke after 3 weeks. Poor quality product, poor customer service, too high prices. Metro offers the same services and will disconnect your service if you go over your GB, resulting in NO EXTRA FEES. Verizon is a big rapist company with no regards for customers nor contracts. If I only sign up for $20 per month, why allow so much overages. Not consumer friendly! PLEASE DO NOT BECOME ANOTHER VICTIM.

On September 19th, I walked into a Verizon store in my area. I was shopping around for cell phone plans for me and my son and wanted to see what they could do for me. I was already on a family plan with my parents and wanted to split off from that plan and upgrade my phone. Before the guy ran my credit he told me about the different plans I might qualify for. I wanted to upgrade to the Note 5 and the 6s for my son. After the credit check the type of plan he offered was waaay more than what I could afford monthly ($380 monthly for unlimited and 2 lines). I said, "No way!" And that I cannot afford that. I walked out empty handed that day and decided to go with a different and much cheaper carrier. I thought all was ok and that was the end of it.

Hi, how are you doing today? I am reaching out to you to express my extreme disappointment with the Verizon. Recently, I tried to purchase a new smart (Note 5) online, this occurred on Nov 8th. The fraud department called me back with a restricted number and since I was enjoying a football game with friends, I didn't answer. After listening to the voice mail, I called back Sunday night but the department was closed. Following up, I called on Monday morning around 10 AM. I was told that they needed to verify my credentials. Once, I covered off the challenge questions, I was told all was in good order and the phone would be to me the next day. I was pleased and ready to move forward.

It's a shame Verizon charges too much for data. While others have that option for unlimited data. Also sometimes their customer service ARE rude. That's why I'm changing companies.

False advertising and trickery to charge overage amounts. The plan is for 100 minutes, 100 MB, 100 texts, but it does not tell you that if you prorate this for the time of your travel, the numbers are reduced by the prorated amount. Nor do the warning texts sent to you about overage have anything to do with your prorated plan. They are generic based on the 100 MB. The plan only covers certain countries, but Verizon will enable your phone in neighboring countries and charge you insane rates as you wander into their coverage area, without notification. All this, and the plan didn't even work as I got to the country. And I had to call support to get it fixed, when I needed the phone the most. Next time I will get a local SIM card and NEVER use Verizon international plan again.

I been having so many problems with Verizon wireless tech support. I spent 9 hours one day on the phone with tech support and I also been having some problems with the executive office of Verizon, so I file a complaint to the Federal Communication Commission. So I receive a letter from Verizon Wireless executive office that I am not allow to call them and everything have to be in writing, the regular mail. Verizon Wireless is not a good company to be with and I am in a 2-year contract that ends in August 18, 2017. I been with Verizon since October 18, 2013. This is a terrible company and I do not recommend Verizon to anyone also. Their rates are so high too.

I am a first-time customer service at Verizon. I placed an online order today and get email. Instruct me to call them to verify my online order. I made the call, it took more than 10 minutes to get through the waiting section. Then I had to make the call again. This time one rep. name Crystal finally picked up my call. She wasn't nice and being angry to me (almost yell at me when I don't know what the hell is the location code - first time heard about this). This is the first time I ever contact Verizon. If it ever happens again, I would never do a contract with them again!

I have been a customer for about 15 years. I am more than done with them! I ask them to make changes to my account and they do it wrong. Then I get overcharged. Then angry and frustrated having to call them back all the time! They hire people who don't know what the ** they're doing or they don't speak English well etc. You ask for a Supervisor and they don't give you one etc... They Suck, I mean really SUCK!!!

I have tried to close this account since August. Every month they tell me I owe a different amount. I call customer service. They apologize and I get another bill. At this point I am receiving 2 bills 2 amounts and no service. Verizon will not help with matter.

I traveled to Brazil for 5 days. It's not the first time I've used roaming service for data, since it's such a short trip I thought I'd be ok, like the last time. Anyway, Verizon claims I've used 250$ in data while in Brazil. Funny thing, since I had wifi while I was there. Also, my data usage alerts went from 75$ to 250$ in 25 minutes!!! I wasn't even touching my phone. I know it's easy to use data, but I didn't upload videos, download apps or videos. It was basic things. I can't believe what's happening. If I had used it, I wouldn't mind paying for it. And the worse, they can't even tell me what I used the data for. So I am paying for something that they can't even show me. Very happy my contract is due this month, switching right away. Someone who doesn't appreciate my family's business, certainly don't deserve it.

The service was horrible. The customer service you could never understand anyone (no English) and the store employees are the worse. My daughter said she was going to take over my service. We went into the store and supposedly everything was changed over into her name. A couple years later I apply for a loan for a house, come to my surprise I had 2 Verizon accounts on my report. I made several calls to Verizon and explained that there should only be one account not two and that my daughter took over the service and the bill.

One of the worst, if not the worst, customer service experiences of my life. Verizon made billing errors, then blamed me, the customer. I feel like I should be paid for the hours I spend on the phone trying to correct things and having them talk in circles. I want out! I will never use Verizon Wireless again!

I purchased a Verizon Galaxy S6 phone I was told that my bill most likely wouldn't exceed $100.00 and that I could use that phone with other Cellular service providers. Ever since I left the Verizon Wireless store I started to get use to using the phone. I've never owned a smart phone before. So I was just getting familiar with all the apps and options that the phone gives you. I payed $380.00 that day thinking that I got a great deal on a $600.00 phone. Then I noticed just how fast the phone was consuming data. The plan I signed was 2 gigabyte's of free data for $60.00 a month and $10.00 for every gigabyte that I used over that limit. Within the first 4 days I was already receiving messages from Verizon Wireless telling me to upgrade my plan. I went back to the store and the people at the store said that I was on their best plan because I'm only paying $10.00 for every gigabyte that I go over.

Verizon Wireless falsely billed me 630 extra dollars on my bill. It took me about ten hours over a 2 months period on the phone trying to get the bill straightened out. They finally got it straightened out but did very little to compensate me for all the trouble. I am still in a contract with them or I would have already switched to another provider.

Verizon Wireless is all I have where I live except for Tracfone. Tracfone does not work in my area and I have recently had a bad experience with them. I called Centurylink/Verizon on Monday 11/2/15 to ask about the extremely high bills I was receiving for my DSL line. I was told that I could replace the worthless Tracfone for a better phone and that service is available in my area. I spent over one hour on the phone and was told my phone would arrive on the following Wednesday.

What customer service? I spent 20 minutes on the phone pushing buttons. Never did speak to anyone.

My mom and I have been with Verizon for 10 years and have never had anything like this happen. We called because we received huge bill and didn't understand why as our plan is unlimited with 15 gigs of data and no one had gone over. We also had recently applied a discount that my mom gets from working for an insurance company. So imagine our surprise when we received a bill that was about $200 more. My mother called in to see what had happened and the rep "Shana" out of Georgia told us that our bill was to be paid a month in advance and that we had this month's still tied to my account that we couldn't pay over the phone and couldn't pay online (we had switched account holders and they didn't transfer this month's over to the advance month). My mom explained that we hadn't been told any of this when we switched and asked how we could pay.

Twice now Verizon has transferred me to a third party, 1 which whom I still to this day am dealing with the hacking they did which was on Sept. eleventh this year, then today illegally transferred me again. I had my information hacked, lost control of my phone number. Corporate I feel was unprofessional and disrespectful nor did they care about what I had to say.

We were charged almost $700 in one month and most of that was on a phone that was not turned on as it was broken!!! Charged us for over usage... over minutes... anything they could!!! Told them about it. NOTHING!!! Contract ended, we went elsewhere. Very happy now!!! Their report on my credit report can stay... as I am not paying it. Has been on there for 6 years now. SO HAPPY WE ARE NO LONGER VERIZON!!!

WORST EXPERIENCE EVER! 3 phones didn't work! Verizon made excuses, lied, backtracked, and did nearly everything they could to NOT help my wife and I. Spoke to Elisha (Supervisor), Brittany (Cust. Service), Jeremy (Tech Support), Zack (Tech Support), even spoke with Yvonne at Samsung - nothing! CRAZY!

I had two lines on one contract. Needed to cancel contract early and was willing to pay early termination fees. One month later was billed for one of the lines that mistakenly didn't get cancelled by my kids who simply gave their phone to a friend without my knowledge. Called Verizon and told them that the phone line was to be discontinued IMMEDIATELY. Customer service told me they would handle it. Next month, same thing. Called customer service and was told the records showed that I requested they discontinue the service but didn't follow through. After much discussion was told they would give a partial month adjustment, reducing the bill, and shut the service off. Next month, got another bill, this time for data overuse since I only "paid" for a partial month. All of this for two months of phone use AFTER I explicitly told Verizon to shut off the line. So far has cost me $809.83.

I have paid the insurance for a lost or missing phone since I got the phone. The service is HORRIBLE!! The "replacement" cost for the phone was MORE than a new phone. I have been a customer of Verizon for over 15 years. This is a total rip off and an awful way to treat a long time customer! Worst rip off EVER!!!

My two children have had their phones since Aug 2009. They each had 2 gigabytes of data to use each month. Never once did they go over that. I kept getting notices about the share everything plan and that the plan I had was an old one and I could save money with this new one. I thought great now I could have a I-phone also and it would cost the same each month. In June 2015 I added my phone and I had to change my plan to the 6 gigabytes shared plan so each of us has 2 gigabytes. That was fine. My issue is since I changed plans Verizon has my kids using more than 2 gigabytes a month.

Verizon used to be a decent company. Their coverage is the best I have had in all the different states I have lived in. They had a reasonable price for service, you could have unlimited data, etc. Then, the cell phone and internet providers all got "data greedy". Regardless of our internet and data speeds being SO MUCH SLOWER compared to other countries, and them having UNLIMITED DATA plans on prepaid. Anyway, I was a customer for 10 years. They became expensive and I dropped them, plus they took my unlimited data away. I was going to come back a few years later and had a credit check ran, but did not use them at that time. Fast forward 6 months later, I moved to the boonies and Verizon unfortunately is the only service I can get. I went to the store to see about getting service again and the sales rep came back and said, "you have to pay a $400 deposit." I said "What did you just say?" He repeated himself.

Tried to add an international calling plan online (which they told me I could do in store), website failed. Then they say on their customer service line they open at 8am Saturday. It is 8:10 and still they are closed. Unbelievable. This kind of thing seems to be a recurring pattern with them.

Noticed when using our home wifi, phone and tablet will change over to verizon. If I notice I have to manual go in and change it back. Returned product. They say didn't receive. Gave tracking number and date. Talked to at least 10 people. Verified they received product but they still have their collection agency calling and sending letters. Sent product back certif with their RMA number and return label. I'm sure others have been done the same. Be glad to send you all the paperwork. I'm really sick of dealing with them.

Just moved my number from business to personal. Went on a business trip to Asia and needed international data package. Sent in by photo my driver’s license and SSN. It got rejected, apparently. I found that out just by calling in. Thank you Verizon for not letting me know earlier, when I was applying for the account, and sent you all the documents. So it happens, after 2 hours on the call (using Skype, because I did not have international data package, so thanks to Skype again,) Verizon told me again that is required a scan! Both are digital copies, (the picture taken by the phone or scanned by the machine or phone) so it did not make a sense. It was a nonsense request! (I guess I should have cheated, and have installed the APP for scanning, but, pardon me - we were honest here!)

Purchased new cell phone from Verizon, does not work, they refused to fix it, want want me to buy a new phone at$ 400... Verizon treats customer worst than a pile of crap.

I've been mislead with promises and faulty promotions for starting with Verizon since I signed the contract. They had not stood by the promotions I was offered to sign a 2 year contract. I've spent an unbelievable amount of time on the phone with multiple representatives with no avail. I hate the day I switched to Verizon!

I've been a customer for 7 years. I upgraded to a new phone. I received an empty package and called Verizon, they said they will take care of it. After weeks of no response, they told me I have to pay for the phone that I did not receive. I'm cancelling all my Verizon services, very disjointed with them.

Verizon wireless SUCKS!!! I can hardly wait to get out of my contract with them. Charging me $10 a month for each of my iPads and they are only used on my wireless network at home. Also charging $40 a month for my mom to use her phone to make phone calls only just because it is one of their cheap** smart phones! They just nickel/dime their customers to death!!!

On September 24, 2015 my husband and I purchased 3 phones from the Verizon store in La Puente on Amar and Hacienda. Because we bought three they told us they had a special bundle promotion and offered us tablets "for free". They also offered phone covers "free" and a modem for "free". "Just pay taxes" they said. When I say they, I mean all 4 sales reps that includes a regional manager. They did not advise us that these tablets and modem have 2-year service contracts. I did not learn this until I received notice in the mail on October 16, 2015. Conveniently after their 15 day return period had passed. I was not aware of the 15 day return period either. My husband's signature appears on the payment agreement for the phones, there is no two-year contract on the phones.

This is the worst customer service I have ever experienced. First of all, setting up a Verizon wireless account (with a phone I purchased from them) was a 3 day nightmare involving about 23 phone calls and representatives. I did not think purchasing a phone from them, activating it, and having my number transferred (a simple service they offer) would be so difficult. Now I am having an issue even paying my bill. My debit card expired and I needed to put in a new one. Their online system would not recognize the zip code associated with the card (mind you, this is the SAME zip code used for the previous card that was used for months of payments). I spoke to two representatives and a supervisor. The supervisor tried a different zip code just to see and that too was not recognized.

Got a text message from Verizon. "We can save you money." So I call. I was spending 130 a month. I had unlimited data. She looked at my data usage over the past year. Never over 4 gigs a month. Sign up with new plan. 6 gigs to be on the safe side save about 18 a month. I've been in the new contract 8 days and am at 3.78 gigs of usage. Explain to me the Verizon doesn't gouge their customers.

Been with them for years. Now they are raising the unlimited data plan by 20 each month because they can't keep up with the demand. Totally a rip off company. Can't wait to go to Metro or T-Mobile. They might not have the same service but cheaper and I don't have to worry about raising my bill because of some lousy excuses.

Was paying $50 a month for 2.5GB data for my daughter's phone in college, but have been a Verizon customer since 1999. My daughter broke her phone and needed a new one. She went to a Verizon store and talked about some "edge program". I told her to put the sales person on the phone. I talked with him and he told me "no sir, your monthly payment will not go up". Next bill was $85 a month. Even though I didn't like being scammed, I agreed to it for still the 2.5GB. Now my daughter's phone bill is $101 a month for 500 MB data. I have been on and off the phone with Verizon and spent well over 20 hours on the phone. I was on the phone tonight for 1 hour and 37 minutes. I was told a supervisor was going to call me right back. That was at 7:34pm and it is 8:12pm now. I will die but will be my destiny to file a lawsuit against Verizon.

My wife and I recently upgraded to a phone payment plan. Verizon (1) sent us a faulty phone that didn't fully work. In asking to get an exchange phone the representative (2) cancelled our payment plan and purchased the entire phone for us without our consent. (3) I asked for a return shipping label and was told it would come to us in a few days. It's been a month and it's still not coming. When I found out about the large charge on our account I inquired and they said it was a down payment and it will get refunded, (4) it hasn't. I then asked them to put a hold on the charge so that our credit card will not be charged. On two occasions they assured me that it's on hold and won't be charged. A few days later (5) our credit card was charged.

My husband and I decided to explore other phone providers after being loyal Verizon customers for years. Deciding to go with Sprint, we began the process of cancelling our services with Verizon. After the initial "Yes, I'm cancelling my services" was out of the way, we were told that we would receive a letter in the next few days containing our final bill. We were going to take our final bill into Sprint, who would then provide us with a prepaid card to pay our early termination fees and balance left on my husband’s phone. So we waited.

I was encouraged to purchase a iPad mini and that I could trade my phone in for the entire value. But when I went to turn my phone in they didn't honor the agreement. Get whatever they say in writing. Because they are dishonest.

As of November 15th, 2015, Verizon has decided to raise rates on the same unlimited Data Plan it has given customers for 5 years by $20. Verizon argues heavily with long term customers, like myself, over how they lack justification of these rate increases even to the point of harassment. Customer's Online Verizon Accounts are persistently notified with these annoying rate increases as if being reminded that they have little control over their bill. Still, Verizon doesn't give anything more as extra or new service to the customer for the extra charge. This type of service is prompting customers like myself to feel herded and pressured into another strategic marketing plan that seems to raise rates and offer less.

I decided to end my contract with verizon wireless, because the high price for little service and cheap phones. 3 months after they keep charging me for the monthly services. Call 5 times to resolved this problem and have a final bill, but no they just want to damage your credit. I am very upset with this company, this customer service it's the worst I ever deal with.

My bill, when viewed online for all telephone activity, shows numerous call each month. As many as 50+ some months, all showing less than one minute, I never made. I spoke to Level 2 support as I am on the unlimited data text and talk plan so it does not cost me extra. I am concerned how my account has been compromised and need guidance on how to correct this issue. I have been with Verizon since 1994 and formally with AirTouch wireless since 1986. Verizon merged and took over AirTouch cellular in 1994. Please direct me to the correct resource that can resolve this issue. I got nowhere with Verizon.

I started with Verizon 3 years ago. Love the network. But fees for this, fees for that. Devices going back for Droid Maxx. The first went bad after 6 months. I thought I would've got a new one, but they replaced with a "certified' new one 3 times. Then I have a jetpack. The jetpack battery was going to explode. Took it to the store and there wasn't a replacement battery. They was going to give me a 45.00 credit for my trouble per the store manager. Never got the credit so they yet again sent me a "certified" new one. I have to keep doing a hard reset on that one.

Earlier this year, I purchased a Samsung gusto flip phone with a $100 per year plan. This turned out to be a MAJOR mistake for me since my phone is now no longer able to make or receive any calls. Why, you ask? Well, because as of today, Verizon had mysteriously cancelled my plan! They sent me a mysterious text notifying me that my account had expired. WTH?! I had around or about $80 left! I did not use that phone much NOR did I text, email or use any other feature on it! When I tried to make any calls I would automatically be transferred to their payment center and afterwards, I got a text saying my balance was now $1!

This is the worst phone company I have ever been with. The microphone on my husband’s Galaxy 5S went out, so Verizon told us to ship the phone back and they would ship him a new one. My husband received his new phone and shipped the broken one back. Well obviously Verizon does not do their job because they lost the routing number for the package and never checked the packaged old phone into their system. They are trying to make us pay $600 for a phone that we returned!

I called to find out why my price was going up. They instantly told me, "No more deal. Agree now & you will be ok." Price kept going up plus equipment charges. I am disputing early termination fees & extra equipment charges. Please fix, I'm poor.

Went to upgrade my phone... they didn't upgrade, they added a line and charged full price for the phone plus the new line! They talk around in circles and trap you into a deal (to their advantage). You leave feeling you've done the right thing then you get your bill! Ridiculous!! If I can ever get out of this mess, I'll go to a different provider! Love the availability of service but hate the price. It isn't worth it!!

Called in to add data and was told my plan had been eliminated but they could change me to another plan that would not be any extra. Guess what, $30 extra a month. So when I call to complain, I cannot get through to a manager. They won't even listen to the recorded message from the previous call and I have to pay the extra $30. She changed me to another plan that is supposed to not cost extra for next month but since this bill had already been generated, they won't credit it me the $30. Been with Verizon for 20 years. They do not give a crap about their customers.

My dad has been a customer at Verizon for as long as I can remember. Finally, we get cool phones from them and all. My parents got to update their phone after 2 years. When it comes to my turn, they won't let me. If they think of this straight, if they let me update my phone and get a new phone then they would be getting more money. Like really!

My wife got a new phone with Verizon. She was told she could have a free tablet with the purchase of her phone. When she got her bill, there was an extra $10 per month fee for "Tablet Line Access." So this FREE tablet is going to cost us $240 over the two year contract. She called Verizon to find out that if she wants to get out of the fee, it will cost $175. THIS IS FALSE ADVERTISING!!! She was told it was FREE. They did not mention a "Tablet Line Access" fee.

I went to Verizon to pay my phone bill and a sales rep came up to me while in there and said he could get me 2 free tablet. I'm thinking wow, cool. Even though personally I don't use a tablet but figured what the heck. We'll he told me there would be a $50 activation fee and I said ok. The he told me $50 per tablet and I said no! I'm not interested. So then he said ok, "I will waive one activation fee so it would be $50 for both tablets to be activated." Then I looked at my bill and noticed it was $100 more than it was normally. So I left my job to go to the store to get this issue fixed.

We went to upgrade our 2 phones and they had an offer of trading old iphone 5 for iphone 6s. They did not hold up to what they promised to offer our account. They lied and signed us into a 2 year contract. Now we are trying to get out of the contract.

I WOULD NEVER EVER GET SERVICE THROUGH VERIZON AGAIN!! Called to cancel my iPad service. Paid the all the remaining bill. A month later I get another bill for $47.44. What is going on?? A month ago I spoke to customer service. She said that I was "CLEAR" that I would not get another bill!! Well today another customer service said that I was charge $24.00 for suspension, and the rest for service usage. I never had the service. STAY AWAY FROM VERIZON WIRELESS. Use Boost Mobile or another company.

I went to Aruba and got married in September, 2015. Based on a previous out of country experience with tons of extra charges on Verizon's global plan, I did exactly what I should have and asked numerous questions when getting a plan. They did not give me accurate information which caused me lots of overage. My bill ended up being $350.00 over what is normally should have been.

Verizon is raising the price of unlimited data to avoid having to honor the law to grandfather in unlimited data accounts. They sucked us on to by their phones with a promise of unlimited data then killed the plan. They had to continue after buying new spectrum but stopped giving phone discounts to get rid of unlimited data plans. No they are raising the price to further screw their long term customers. As soon as T-Mobile is better network in my area all my company phones are moving to T-Mobile.

I had two lines then I suspended a line. My bill was 74.00. Then the next billing cycle then my bill went up to 193.00. Then it went up again to 401.00. Can't afford this. Got to the point that I had to talk to someone higher up to suspend the other line and make long term payments.

I paid 800 for my phone and they wanted 400+ to activate it so I said "Just sell me the phone and I'll activate it on prepaid." They made it sound good but later I discovered they have no unlimited plan and only give 500 MB. Then data is turned off completely. I was having to add 320 dollar data add-ons to make each month. So I called them and they offered me 75 a month for 1 1/2 gig data and said it would start automatically on the following month and they was sending me a new phone for free. Well none of that even happened and I never heard back from them so I bought the net10BYOP. Now I'm happy. 50 a month, 5 gig data at high speed, then 3G unlimited. Verizon is better than some as far as getting service everywhere but they can't in any way beat net10. I go all over the USA and I can't tell any difference in my service except the fact that my phone bill is 60 a month less now. Thanks net10.

As I stated, I live in a poor coverage area, as many phone calls to Verizon's technical people have told me many many times, live in low tower area. I moved here around 3 years ago, had a nice iPhone 4, loved it. My calls kept getting cut off or the other party could not hear me, so many lost calls daily. I took phone to Verizon store and they told me the phone was bad and I was eligible for upgrade, so they paid me 30.00 for a perfectly good phone and sold me another one, been paying for this for over 2 years, very high bill and this phone has same problem as other one.

Every time I call Verizon reps lie to me. They say one thing and it's something else. I have had service for many years, I do not recommend anyone to use your service. I can be reach at ** and I can tell you how bad it is. Right now I will do my shopping to go to a better phone carrier. All my family at one point had service with Verizon but no longer. They had been telling me how bad of a customer services they have, and to switch companies. Very poor customer service VERIZON has!!!

I was told I was signing a 1 year contract and that early termination was $100 and that it was for the cost of the Jetpack. At the end of my year I was told that it was a 2 year contract. The termination fee was $175 and that after 1 year I still had more to pay $115 of the $175. When I express I was upset I was told I could suspend the contract and thus giving me more time only not paying the fee then when I asked the supervisor I was told suspending the service extended the contract and would not help the fee go down. They just keep trying to get me to do other services only when I wanted detail. The suggestions did not help - just cost me more number.

I had requested a block on all international calling including to Canada and was told it was being blocked (they told me they removed something called i-dialing). Since Canada numbers also follow 10 digit US number format and since there is no international dialing code required, it very easy to make a mistake of calling back a missed call from your call log without realizing that it is a Canadian number. That's exactly what happened to me and Verizon refused to reverse charges. I finally got fed up and switched to prepaid account which blocks all calls to Canada by default. Verizon has become too big, almost a monopoly. Maybe it is time to break it up just like ma bell...

I bought a wifi device from Best Buy for my laptop. I also had a mobile device with Verizon. Let me tell you they are a ** rip off!!! They tricked me into thinking I would pay a monthly fee for my wifi device when in truth they had hidden fees if charging me every single time I went on the Internet. I got a bill for 800 when I was supposed to be paying $50 a month for wifi usage. They are ridiculous & no one likes Verizon. They charge people a ridiculous amount of money and when you try to dispute they charge you even more! I immediately cancelled my mobile contract and wifi device!!

Switched to the Verizon Plan for $20 per month. Spoke with Rep online while signing up, and in store for purchase of a new phone who assured me there is only a $40 one time fee for charge. What they don't tell you is the monthly fee changes from $20 to $40 with a new phone purchase. Did not receive an updated billing statement until 21 days after purchase. Their policy is you have 14 days to cancel, which in my case I did not know about the charges until it was too late.

I have been a customer for about 8 years and never has Verizon been able to provide me with trouble free equipment. I understand that they don't make it, but they sell it. In addition, I have had many many unfortunate bouts with very poor customer service at all levels. It is astounding.

The store I purchased my device at did not charge the sales tax which was correct. When I received my monthly Verizon statement they billed me for the sales tax for the device I purchased on tax free weekend. I chatted with a representative and they told me I needed to go back to the store I purchased my device from and they would take care of it. I went back to the store and the store told me they did not charge me sales tax and corporate was taking care of the problem because I was not the only person who was billed sales tax by them after the fact.

Verizon Wireless America's largest network...of lies!!! I had a Sony Xperia Z3V that I'd received from Verizon. My partner's phone has done two major updates but I haven't received one minor update. In doing some research, I've discovered Verizon does not support the updates on this phone. I started the process prior to September 19 of selling this phone and found that Verizon had the best buy-back value. I called their customer service and was told that I had a choice of a gift card or bill credit to the account. I told them I didn't want the credit to my account.

I have been a customer there since I can remember, when I had the first flip phone. This company is deceiving, rude, inconsiderate, and overpaid. They will do anything to leave out information to make more money, they don't give one lick about you and your family. They don't care about you period. I have been stuck in contracts and finally said take whatever you need and forget you. Now... I'm not a one year member with one bad experience. I'm a lifelong customer that always tried to give them a benefit of doubt. AT&T, SPRINT and anyone else will try to take care of you. I promise you, promise you. If you get in bed with Verizon, it will be the worst cheating and abusive relationship you have ever been in, I give them 0 stars and if I can just save a handful of people from having to go through half of what I did, I would feel better.

They would not work with me on my security deposit. They call every day, you answer, they don't talk. Very rude. I told them I would make payments and they said they would document it, then why are they calling? I just got back to work.

I purchased the hotspot and service through Best Buy, which by the way they aren't any better than Verizon and gave me half ass information to begin with. This is why these folks work for these minimum wage companies, because they are too stupid to work in a higher paying job. Anyway, I had the hotspot literally for like five days and was already getting charged for over-usage when I wasn't even using it during the day, so that's ridiculous! According to Verizon, I was supposed to shut the device off when not in use. This information would have been handy had they said it when I purchased the device. So I got an astronomical invoice for over $300 for literally have a device for like 4-5 days, that's just insane.

I had been a long time customer. When my bill started being higher each month I went to a Verizon store to find why. I got 4 different bills from customer service to quit using Verizon. The last time I called in they didn't know how to explain my bill and told me to just pay it. One of my calls to customer service was with a male who didn't understand English nor could I understand him. He then reactivated my lines and now I am supposed to pay for his mistake. NO WAY. I am done with them. I still have not received one bill with an explanation. When I itemize the bill I get nowhere near the almost $600 they want. I have gone elsewhere and have a much cheaper billing than they can offer me. I also have excellent customer service with my new company. My thoughts on Verizon are Buyer Beware!

About 30 days ago I lost my Verizon old grandfathered unlimited data plan and despite having spent hrs talking to customer service dept plus diff. managers and requesting from their so called lousy win back dept. I have been unsuccessful in bringing my old line with same old unlimited data plan. Despite their terms and conditions clearly states you can rejoin them with the same number and get your same old plan back? They told me bluntly I have to restart service as a new customer with its new limited data plan??? I advise you all PLEASE SAVE YOUR HARD EARNED MONEY AND STAY AWAY FROM VERIZON WIRELESS. They lie to get you off the phone. They do not care about their customers. They charge way too much. They are the most exp. plans. They do not follow their own guidelines and its own policies and procedures. So, just stay away from Verizon wireless. Thank you.

My husband and I purchased a MiFi 4510 jetpack and a sim card from eBay. We called in the Verizon Wireless customer service to get help activating the device. There was a girl answer the phone and introduced herself as Ann, "How can I help you?" I said, "We order the device from eBay and we would like to activate it." She respond, "Hold on I could transfer you to the right department to assist you." I said, "Oh, thank you for your help." I was on hold for maybe around 20 minutes, give or take, all of a sudden another lady said hello, and the sound of her and the background was like someone was greeting from home not from an office. I was a bit worried, I just hang up.

I live 2 miles from Bel Air Maryland. Verizon's coverage map say they cover my development fine. Not true. The service is just plain lousy in Green Ridge II. It's not much better any place else. You would think they would cover Interstate highways so people could communicate when traveling. Not so. At least 80% of the trip from here to Sandusky Ohio there was no coverage. What's up Verizon? You claim to have a great network. Why not advertise the truth?

Avoid Verizon if you do not want to waste 30 mins of your life getting frustrated every time you call by being transferred, put on hold and lied to. We have been Verizon wireless customers for many years and customer service and the billing dept. gets worse each year. Last year they continually billed me monthly for 4 months for international service that I specifically told them was only needed for 1 week. Every 3 weeks I would call and complain to have it removed. They would promise it would be done and it never was. After hours on the phone and months later the international plan was cancelled.

I share some of the issues that other commentators experienced. Is anyone willing to form a group to oppose Verizon practices? If so, make your intention known here and perhaps, present ideas about how we can organize. I had shared a plan for at least 15 years. For at least two of them, I tried to extricate myself from the arrangement, as I could not afford the responsibility for another's usage. I was assured, in successive phone calls and store visits, that I could leave the arrangement and that my responsibility would end in January 2015. Verizon, without warning, cut off the service 2 weeks before the contract ended. Nine months later, though I had made more phone calls, went into a store for assistance and wrote a regional and national CEO. I have received a telephone call to say that I owe. My credit rating has been seriously affected. I called and was transferred to In-house Recovery Services. The call was dropped.

When calling the 1800 # to inquire about upgrading our phones, we were told that we would not be charged upgrade fees. We proceeded to renew the contract and received our bill with the $40 per line fee, contrary to what we were told. Called Verizon and no one was willing to help. Had to wait on hold greater than ten minutes for the rep to find a supervisor who refused to do anything. I ask if I could speak to someone at the next level and she stated there was no one. Verizon is not being truthful to their customer. I will not renew with them again. Anyone calling the 1800 #, proceed with caution, find out who you are talking to. Record everything as you will find out that once you go to the store to make your purchase, you will be told something different and will be charged more than what you were told over the phone.

New 5s stopped working, still under warranty. Verizon sent used replacement. It didn't work either. 3 phones in less than 1800 months. Apparently they sent a phone to our home. When I told them we wouldn't be home we were leaving for vacation they sent it anyway, sat on our front porch, who knows where it is, and now I have to pay them full price for a new phone even though they sent me a refurbished. What a scam they have going on.

The Moto X 2014 was a beast of a phone that should get Android updates quickly and smoothly since it runs near stock Android software. Well not even a year later, Verizon decided that since Motorola chose to forgo carriers this year that they would screw everyone who bought a Moto X from them by CUTTING software support. They will however still be supporting their Motorola made DROID phone though, but not the X because they know it's going to look bad on Motorola not Verizon. How can they withhold updates to their users on a FLAGSHIP that's less than a year old? Flagships by the way are supposed to be supported for a minimum of 18 months as per Google's guidelines.

Very disappointed. I participated in a promotion that offered $200 for any smartphone traded in for a Samsung Note 5 or S6 Edge+. After purchasing the new phone and returning my old phone, I did not receive a credit on my account. In contact with customer support and informed that in-contract phones were not part of the "Any Smartphone" category. Regardless of the fact that I have an order that states the promotion was applied and would give me the very best deal which at this point is NOTHING. And the receipt of an email that states my original device was received and my account credited.

I have their insurance protection plan on my Phone. 2 years ago the phone overheated and almost exploded. I went to the retailer and they told me it was water damaged, and I was baffled because Water never got into my phone and then he tells me it must be moisture or sweat! He tells me that he cannot help me and I have to call customer service and I'm like "With what phone? Mine doesn't work." So after that I get on the phone and they tell me that my Insurance doesn't cover the damage?! Seriously. So I get my lawyer on the phone and have him contact them about the situation and instantly their tune changes and I get my Phone plus a free upgrade.

When I recently updated my phone, Verizon Wireless offered $300 to recycle my iPhone 5s. The phone had a case and screen protector for past 20 months or so and there is not even a hint of scratch on the phone. I signed up for their recycling program and it was shipped to them. However, the final value came to $200, which itself is not bad. The problem is that Verizon Wireless is making a deceptive offer. There was no explanation why the phone didn't get the initial offer or even an option to decline the recycling with Verizon Wireless. I am sure Verizon's never actually pay $300 for iPhone 5s 32gb or $400 for iPhone 6 as they claim.

I have been a customer for almost 10 years, and never had a problem. I had three lines on the account when I tried to close it about 3 months ago. One of my kids tried to take her number with her, but they would not let her fiancé have it, even with the passcode we had on the account. So she got a new number. Shortly after that, I received an email stating that a number had been suspended. I noticed there was no "Do not reply" disclaimer on the email, so I replied stating that this account is closed and there is no number suspended.

I had a very bad experience. My emails and text got deleted and were acting crazy. I tried calling apple and Verizon. Apple could not really do anything because they said it was a unique issue, and Verizon said I would have to buy more storage space. I've been with Verizon forever and definitely did not want to pay more fees. I just feel that sales people should try to seek you a phone that fits your need! I should not need another phone just after a year. This may possibly be my last year with Verizon after about 15 years.

Absolutely horrible!!! I will start at the beginning. I was a customer for over 10 years. I moved out to my house about 6 years ago and did not get service. Verizon's best solution was to buy a network extender. I did and it did not work very well. At that time I dealt with the service for years. After paying $330 a month and going over on data magically and always having a $400 bill every month I got frustrated and checked other carriers. I decided to go with Sprint and now I all of a sudden have perfect service at my house. I then called Verizon to cancel and pay them off. I talked to numerous supervisors and finally paid over $1900 to get rid of Verizon and they swore to me I was paid in full and did not need to deal with them anymore.