Verizon Wireless Reviews

Purchased 3 phones from Verizon Wireless in Rising Sun, Maryland 20 years ago - at least give or take. At first I thought I was doing good even though it was real expensive. Well first thing I found out no reception so I took a ride to Rising Sun to tell the lady at Verizon the phones do not work she said "Well you've done purchase them. There's nothing you can do for 2 years." But she offered to upgrade all the phones I said "No. Please take these phones back. They are no good."

The associate was polite; however, I am a new customer who was not satisfied with the resolution provided for nature of my call. I work for a fortune 500 company and a lack of transparency about fees can lead to lawsuits. A company as large as Verizon in good faith should have refunded the $60 activation fees that I was assessed when Verizon never advised me of this. I was told that the disclosures advised me of these fees, and I explained that unfortunately that rep used a tablet and all I was asked to do was sign and initial and I was not shown the disclosures to read.

Very disappointed with the lack of customer service I have received by Verizon over the last few months. We have had more trouble since switching to the new phones, the Droid Turbo (we have four lines, three of which are all the same type of phone). The phones aren't usable half of the time and Verizon continues to try and pass the blame onto someone else. I have had my phone replaced three times now, as that is the only option Verizon has given and each time I have the same, if not more issues. The other Turbos on my plan have the same problems. I have contacted tech support on several occasions, only to be told there is nothing wrong with my phone, or that it must be my house (they don't guarantee coverage indoors, by the way), and yet, my boyfriend has a Samsung Galaxy edge and his phone works perfect regardless of location.

I got a phone for myself and one for my daughter. Last December I called them to put a limit on my daughter's data limit. The lady on the phone said she did. My ex-wife took away my daughter's phone but I was under contract so still kept paying the bill. Last month, my ex-wife started using up data so I went to the store to check on the block... There wasn't one, but the lady said she'd put one on. Well, today I got a message saying I was over my data limit again (and my phone's data is off, I use wifi). Went to the store and yep, there was no block. Furthermore, I'm responsible for paying the overage ($300 worth). They say they can put on a block... Yeah, right, but can't refund any money. Horrible service!

Verizon is completely unbelievable! I made the mistake of referring them to the company I work for and OF COURSE... Houston we have a problem. They are overcharging, without having proper paperwork to back it up. Actually they have several different amounts the company owes. They can't even keep that straight! Completely utterly horrible company, the service is terrible, they are overpriced and I NOR ANYONE I KNOW WILL BE USING THEM AGAIN.

I've tried to solve this with Verizon amiably but they won't do it. I've been a customer for years and at end of my contract 3-29 moved my plan to Sprint. Now Verizon wants to charge me a whole billing cycle thru 4-16-16. I only am willing to pay half a month. They keep lying and saying my 5 family lines aren't ported completely. I have two other lines they created for me to keep my phone numbers on actual active lines. These are "ghost lines" I've already paid hundreds and hundreds of dollars on that no one has ever used or spoken on. They already got free money from me for those two lines.

The Verizon came out to our home, sold a bundle package for $109.00 plus taxes which came out to $156.82. They informed me that the first bill would be higher of course. 181.83. Guess what, all my bills are the same 181.83. What happened to the $156.000. They charge $79. For only 3, 6, and 10. That's crazy. All lies. Very disappointed.

I have a many years old Verizon prepaid wireless number that I purchased specifically as an emergency/back up cell phone because there were and still are areas in the USA that seem to be non-responsive when I need to call certain areas of the country using my other carrier's cell phone. (Despite Federal regulations, not all of the major corporate wireless carriers play nicely with each other.)

I traded an iPhone for a less expensive phone. In order to get a 'discount', a landline was added to my account. $26/month for 24 months. I NEVER used the landline. Never got the equipment, never used it. Can't prove it. I paid over $600 for a 'downgrade'. The Customer Service Rep "lost" all of my pictures (over 200) during the transfer. Oops, sorry about your loss.

I switched to them from T-Mobile because of their promotion. They make it impossible to get the reimbursements they promise. I even went to the Verizon store and had them do it for me. They still said it was not done right by their own employee. I never got what they promised and now I'm stuck with their terrible incompetence and horrible service. I will go back to T-Mobile as soon as I can.

I saw a promotion on tv that said to import your cell phone number from another carrier and you will get 2 gigabytes free added on to your account. I imported 1 line to the Verizon account and did not see the 2 extra gigabytes on the account. I called customer service 3 times and they wasted over 2 hours of my time just to tell me that I did not qualify for the promotion because I did not choose a device payment plan. That is false advertising, I am very disappointed with Verizon service and as soon as I am out of contract in about 4 months I will take my phones to a different carrier. Customer service just keeps on the line for so long without giving you concrete answers. Thumbs down for Verizon.

My account was hacked through Verizon. I started getting texts that my information had been changed so I called to follow up. I found out that someone had hacked my account, changed my email and address and ordered phones. Verizon assured me they canceled it all and I was not charged to my credit card or checking account on file.

My old phone stopped working so I needed a new one. Picked out a Samsung 7s. Verizon told me it was not available in the store yet but I could order it online which I did. Later on I get a email from Verizon that I would have to turn in my old phone. Called Verizon and talked with rep who told me if I turn in my phone they will give me $45. Well after I told her my phone stopped working that's why I needed a new one she said "If you do not turn in the phone" I was going to be charged $200. I tried to explain that I do not have the phone any more and I bought my phone from Best Buy not Verizon. Does not matter if you do not turn in the phone it will be a $200 dollar charge. No wonder everyone hates Verizon. No common sense at all.

I went to Verizon because my phone said it was out of storage and that it was almost entirely filled up with photos, even though I only had 5 on my phone. The man who runs the store was watching a soccer game. He clicked all over my phone and changed all of my settings, then, while still watching the game, handed the phone back to me and said, "I don't know. Try Apple."

Verizon Wireless sucks. It always says I have 4G LTE and it never loads a 7 sec. Video? Go to my local store. Say that they can't do anything about it. Get a new phone and still the same thing. I'm done with this company. It SUCKS and they still charge even though you never end up connecting!

A couple of weeks ago my phone received a short. Had a power outage. I call Verizon customer care the rep told me to go to the Verizon store and they will be happy to assist me. I did not have insurance at the time. When I went into the Verizon store I was advised that I was eligible for upgrade. I decided not to take advantage of the upgrade. Instead I bought a mophie juice pack. Today March 30th 2016 I called Verizon to try and get a phone replacement. I signed up for the insurance, the rep tells me over the phone that I would have to go to the Verizon corp store. I told the rep that I was told that last time. The rep called the Verizon store to verify that I will get a replacement in the store. The manager insisted that I would get a replacement.

I canceled my contract with Verizon in December 2015. Knowing that I would have monies due, I was going to change to Sprint and Sprint was going to pay off all of my extra bills from Verizon. I completed the process of changing in December. I let Verizon know and I asked for a final bill. The next month I thought I received a final bill. Upon receiving the bill I was going to pay it. So I called him on the phone, spent about an hour and nobody could advise me this was the final bill. I told him I want to pay off the bill and be done. A few weeks later I received another bill with a higher amount. I went down to the Verizon store to go over the bill. Nobody knew how to explain the bill spending an hour over there, an hour on the phone, there were still no answers. I then asked for supervisor.

Treat your customers with respect!

For months now, Verizon has been marketing themselves as a "better network". (At least, it sure shows in how much they charge me). But I'm constantly getting dropped calls, I get no signal where I work, and data capacity is always AWFUL in crowded areas. I would switch to AT&T if they would let me out of my contract without paying a fortune. Don't choose Verizon Wireless!

Was a long time customer of Verizon post-paid. In the past 2 years I noticed the service was getting slow and not as good. In 2015 I switched to Verizon pre-paid and what a mistake. They talk to you like you're some criminal and aren't very helpful with answering questions. They also like to transfer you back into the automated system, which is like a maze to navigate. Their customer service reps lack training and knowledge. The reps in the stores, whether they're corporate or 3rd party, are very helpful and knowledgeable. I switched to RingPlus to get faster speeds, the same coverage, better service, all for free! Yes, free on the Sprint network.

I had a 3 day test period with no fee return within 3 days. Sounds good! Took wireless receiver home, not enough signal. Returned equipment next morning. No problems. Now this gets interesting. Refused to return $30.00 "deposit fee." What?! Called customer service many times. Finally gave up. LOST $30.00. VERIZON is now billing me for $6.24, a made up amount on a closed account. Got a letter from a collection agency and are sending a statement. WTF. It's closed. They owe me $30.00 not me owing them... Bang!!!

Yes, I use to be a customer of Verizon. I too was scammed with just about everything these other customers are complaining about. I especially would like to mention that I had already planned on getting out of Verizon service for my 3 phones/contracts that were due to expire in 2014. However, Verizon took it upon themselves to CHANGE my contract end dates into 2015, and then told me that I had changed them? How is that possible. How did I have the authority to do that?

Discovered today that I have paid Verizon Wireless $250 over the last 26 months for Verizon Total Mobile Insurance that I never asked for or authorized. I received a letter from an insurance company Asurion stating that my insurance plan was going to be increased from $10.00 monthly to $11.00. Until I received this letter I had no idea that this amount has been added to my phone bill every month.

Verizon changed the password on my email account without prior warning. I found out by calling (after holding for 20 minutes to get someone on the line) that the reason why they changed my password is to force me to call so I can get set up with AOL email which is now a requirement. That call took over an hour. Today, two weeks later, I was no longer getting my emails in Outlook. Another 20 minute hold and call to Verizon. They transferred me to AOL. I was on the phone with two other people. The first person had me enter my password with the same settings (that were not working) about 25 times. I was transferred to a higher level person. She could not speak to me. She could only chat. At various times she just disappeared and I waited up to 5 minutes for her to return and continue to work on the issue. She got it to work.

Store manager (Michael) was rude to seniors and mocked their knowledge of cellphones. Refused to help one senior and kept me waiting 2 hours until I left in frustration. Had my issue solved at another store in 10 minutes. Other staff seems concerned but store is run by a rude manager with issues.

We have been Verizon customers for years and our son has now went thru seven phones. My son and I both purchased a Apple six in the past year and I added insurance to his line. Two weeks ago he dropped his phone in the ocean and when we called to get a replacement using the insurance we were told that the insurance was placed on my phone not my sons. I said "no I added to his phone, why would I put insurance on mine? I never had to replace a phone due to damage?" They said they have no idea how it happened but there is nothing they can do. Verizon never owns up and admits they made a mistake and does nothing to assist the customer. This is not the first time they screwed up our account. Their customer service continues to get worse.

I purchased 2 new iPhones and the protection plan that my sales rep said was THE BEST ONE. My rep said that the tech-protect plan would allow replacement of my phone immediately at any Verizon re-seller for any reason (even if it fell in the toilet). It sounded perfect. Until 16 months later when my daughter's phone broke, and upon calling my rep at the Berwyn Verizon store I was told that Verizon decided not to continue with this policy and you could no longer walk in and get a new phone. To make things worse, even the manager at this location wouldn't do anything to fix this. The tech-protect plan was cancelled on March 1, with no notice to customers, and all the manager said was "sorry"? He actually tried to defend Verizon. Really? After I've been paying $11/mo for 16 months? They don't stand behind their promises. Don't take your chances getting a phone here!

My bill last month was 170 with 60 in credit for 1Mb overage on one line. After paying 179 for February to be current and keep line, this month I receive another bill for 50 for FEB, which I ALREADY PAID. Bill this month is 90 for a 45 month plan.

Verizon has billed me over $400 for a jet pack that I cancelled in May of 2014. A jet pack is a wireless hot spot. Verizon has confirmed that I did not use the device during this time period. They informed me that they could not refund the entire amount and said that they would "partner" with me on this over billing. They then offered me a $60 credit. When I asked to speak to a manager I was connected to Christine in the South Carolina office. Christine punished me for requesting a manager by taking away the $60!

Well my story is long, costly, and downright wrong. I have been a loyal customer for almost 3 years. I cannot express enough go elsewhere for your cell service, unless you like paying for things you don't have! It started with a "hot spot". I had for 10 months before I added any phone's or tablets. One day the hot spot broke, I then took it in and was told the device was not broken but the contract was up. I signed another contract for 2nd hotspot. The device was broken, and the contract was up! I go in a few months later, and I am asked why do I have two hot spots. I said, "I don't. I just have one." She shows me on the computer where I do have two! I called #611, told them what was going on, who would knowing sign a second contract on something they have? They told me it was taken off my bill, but it was not.

I had Verizon Wireless for over 16 years. Not one time did I ever miss a payment, not make a payment in full, or be late on a payment! When I decided to switch to AT&T wireless I called the Verizon store to verify that I was no longer under contract. The woman at the store on Route 82 in Strongsville, Ohio, that I spoke to assured me that I was no longer under contract and would incur no penalty for switching. Lo and behold, I was charged $120 for an early termination fee for ending my contract 2 weeks early! I'm quite sure she did this on purpose since I was honest and told her I was ending my service.

I'm very regretted switching over to Verizon from T-mobile and convincing all my family members to port in their numbers to Verizon too. We are now paying a lot more than when we were with previous service providers, but we feel like we don't get what we pay for; no customer service and no technical support. I bought a new Samsung Galaxy 6S edger from a local Verizon store. It turned out they gave me a defective phone. The touch screen isn't responsive. The phone gets overheated. The phone shuts off by itself multiple times throughout a day. The battery died in the five month of use.

At this time I am anxiously waiting for a Verizon Fios billing supervisor to call me back after being passed around by many different representatives all morning. My issue began back in November 2015 when my husband and I decided to changed our current cable package - this was our biggest mistake in life to date. When the change was made we were not communicated that our ONE-BILL enrollment would be de-commissioned. It was not until I received a message from VZW that my cellphone bill was due that I realized our autopay had also been adjusted. As a result, I logged in quickly to VZW and paid the cellphone bill. I logged into Verizon (Fios) no bill due. At this time, and days later, one bill was autopay deducted from my husband's account. My husband was overseas and this was a very big surprised to him as I told him I had taken care of things.

On 13 Sept. 2015, my mom and I bought 3 Samsung Galaxy Note5s for my Fiance, my 8 year old son and myself. The phone I got, surprisingly had 20% battery life when it was activated... My fiance and son's phone had to be charged while being activated. I forgot to plug my phone in that night, and when I plugged it in the following day, it got so hot that it burned my hand and 3 hours after I unplugged it, it was still very hot along with the box it came in. I took it back to Verizon and they refused to honor their warranty. Instead, the sales rep. took the phone to the back room and put a couple micro scratches on a corner that you can't feel and barely see if you look really close. I was told I had to file a claim with insurance and pay $150 for a refurbished phone... I just paid $700 for a New phone that is defective and doesn't work! Basically I would be paying $850 for a refurbished phone. I don't think so!

When I terminated my service in Verizon in Jan this year, I was told that I only needed to pay off the device fee and the service fee till the day I discontinued my service but afterwards I received full month bill from Verizon. I called in to talk through this issue with Verizon rep. She rejected to remove the amount which I was not responsible for. She just hung up the phone in the middle of our conversation. That was the most ridiculous customer service I have ever experienced. Verizon definitely does not have consistent policy, different reps say different things. They just got you to use their service by all means but they would never deliver anything. Their policy could change any minute once you walk out of store. Customer service reps are very rude. Definitely no business with Verizon.

Absolutely pathetic customer service, no one can answer a simple question. They'd rather pass me from one person to another then had me on hold for over 20 minutes before hanging up on me. What kind of million dollar business can't hire decent knowledgeable help? Quit hiring druggies and get someone who went to school hired on. If I could go lower than 1 star I would. Absolutely pathetic.

I changed to Ting after paying Verizon's exorbitant prices for years. After I cancelled my service, I got a bill for $328.17 for "early termination". I had called 6 months earlier because my phone wasn't working and had given all my information (username, password, etc.) to the tech, to try and get it fixed. They couldn't fix it and had me send in my phone for replacement. Six months later, they're telling me that I'm being charged for "early termination".

Unbelievably HORRENDOUS customer service with Verizon! We tried them out last Aug. We went with the phone promotion, and signed up with 3 lines. (One phone was never taken out of the box, because we wanted to ensure that service was good before using it.) There was no service at our house, which was defeating the whole reason we got the 3rd phone (instead of getting a land line, and so our oldest can use it when he's away from us). And I'm a stay at home mom, so I'm home more often than not... So after many attempts to get better service with their techs help, they admitted I was just in a bad area, and would not get service. So we returned everything in their 2 week worry free return period.

I have been trying to cancel a cell phone line that I no longer use for months. The contract expired so I wouldn't have to pay a cancellation fee. They renewed my contract, why I don't know and now I can't cancel without paying the cancellation fee. Their customer service is the absolute worst. It takes on average 20 min to get to a human being on the phone and when you finally get someone they just read a script to you and are completely unhelpful. In order to resolve my problem I have to wait to be contacted by their extraction team which can take 24 - 48 hrs... I've been waiting 356 hrs. And the icing on the cake was today I received a letter saying the insurance plan I have on the phone is being increased. VERIZON SUCKS.

I have been a Verizon customer since 1999. I currently have 4 smart phone lines. Each monthly access charge is $40. However, what I didn't know, was once your 24 mo contract is completed, the access charge should be $20. Verizon will not drop the price unless you call and request them to. That seems incredibly dishonest. Am I the only one that didn't know this? My son recently upgraded a phone that he had had for 32 months. I paid Verizon an extra $20 a month for 8 months for that line.

Quality of reception was good, but I ended up buying the "insurance" plan and it turned out being totally useless and expensive. I was paying $10-20 a month because the salesman convinced me to do so. He also stated the coverage would cover anything including lost, stolen, broken, water. Well, it might. But when I went to use it a year later because of the cracked screen they told me there was a $100 deductible! It's a $25 dollar fix and they wanted $100. Dishonest.

I received a hotspot in mail which I never ordered. I kept calling customer service to resolve this and customer service rep said I ordered it in a retail store (which is not true). I asked them to send the documents I signed they say when I ordered. I never received them. Now after more than 2 months they say since it was sent by a Verizon retail store, customer service can't help. I think it is kind of a scam. They send products and start billing for it. Verizon customer service sucks.

When I first started a cell phone plan with Verizon, my phone bill came up to 30 dollars a month more than what I was told. I was in a non-contract plan and after several months got tired of the high bills and switched carriers. Now about 6 months later, they're still saying I owe them more money and am up to almost 2000 dollars to end the non-contract plan. The last time I spoke with them, they told me I didn't owe them any more money and that my account was shut down and I wouldn't get any more bills. Now I just got a call from a debt collector saying I owe them close to 700 dollars yet.

Verizon changed my plan without my consent to charge me higher fees. I was grandfathered into a plan including calls and texts to Canada and roaming calls and texts from Canada for a flat fee for over 18 years. One day they just took it away and unfortunately I wasn't on my computer every month to check on my plan and they told me it was past 60 days so I can't get it back. Make sure you check your bill regularly with that company as they will use some nasty tactics to get more money out of you. They got me and now it's time to find a new cell phone company to give my money to...

Over the course of the last YEAR AND A HALF, have been having problems with Verizon's network. Text messages not going through, calls not coming through, etc. This has been an issue off and on. Every time I call Tech Support, I get a promise that they'll look into it. I'm done waiting for them to fix it. 6 days ago, they promised me a call back within 24-48 hours... Thank goodness I didn't hold my breath. I am leaving Verizon Wireless. AT&T and Sprint's networks are more reliable and better priced.

You pay a large amount to receive the WiFi card and a monthly fee to use it, but when it slows down for reason unknown to you, (per them Verizon) they charge you another fee to replace something they are renting to you that does not work.

I am one of the Verizon customers who still had a "grandfathered" unlimited data plan. I had passed up on other deals and promotions, phone upgrades, lower monthly bills, etc. in order to protect and maintain my unlimited data plan. I had been promised a long time ago that as long as I didn't make certain changes like use their promotion to get a subsidized phone my plan would be respected. Now I find out they up and changed my contract and are charging an extra $20 a month. I paid extra for years to maintain the privileged and now I feel like it has been stolen from me. Is there a class action lawsuit on this issue? Can I sign up? Should I not switch over to a shared plan to maintain my claim? Since they already breached my original contract I don't see the point in "protecting" my grandfathered plan anymore.

The billing that I was offered was not the billing that was actually billed. There were hidden charges and taxes that after paying over $400 per month for several months, I called to terminate my service on all devices. The first rep said she had to get permission from her supervisor. After 40-minutes on hold I hung up and called again. The next rep took 2-minutes to do what I wanted and expected. I do not care how much my final bill will be. I refuse to pay any of it when I was nickeled and dimed to death. I'd rather have my bill in collections than pay them a cent. The way they pull customers in and spit them out needs to be more regulated. I am outraged at how this must be going on with countless others and they are taking the money in.

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Vzw has increased the rate on my (locked in) rate for my unlimited data plan. They prohibited me from obtaining a new contract containing my existing data plan so as to "keep the rate" and do not offer the plan as an option anymore. So now they unilaterally increase the rate since Nov 2015 and refuse to budge. But instead have trained the staff to "sell" the new rate ie "Considering the amount of data you use Mr. ** don't you think $49.99 is a great price!"... told to me by 2 different reps.

After one too many issues with customer service I finally decided to move over to T-Mobile from Verizon on December 21st, 2015. It has been a nightmare ever since. I cancelled my service on December 21st in the store but the representative failed to do it. However because two of my lines ported over to T-Mobile my account was in limbo and I wasn't receiving any bills and my access to the account was revoked. They still have not sent me my final bill showing the early termination fees so I have missed the deadline to submit them to T-Mobile to get paid despite spending many many hours on the phone to get this rectified. The call center sends me back to the store and the store so the call center have to handle everything.

Switched because they were the only carrier with service where I wanted. Had to drive an hour away to get good sales help. After many negotiations, I had to get used phones to save money, even though I had just bought a phone outright from them to try out the service. Then I was charged connection fees that were not previously mentioned. The salesman was going to waive the activation fees if I got the used phones, then it ended up costing $130 that I wasn't expecting. Found out today somebody with Verizon pays $270 for unlimited everything for 5 smartphones. I am paying $130 for one smartphone and one flip phone and 12 G data with a 2-year contract.

I moved to a somewhat rural area on the outskirts of Denver about a year ago. Much to my shock, I discovered that although I was only 6 miles outside the metro area, I had 2 options for Internet service - Satellite or Cellular. Because a large portion of what I do requires VPN connections, I knew that Satellite would pose a latency problem. I soon discovered that Verizon offered their Home Fusion product (think of it like DSL or Cable, but using a cellular signal instead) in my area, for a comparable price to Satellite offerings.

We switched from Verizon wireless to another carrier on 02/14/2016, we had 2 lines with Verizon. Our Monthly billing cycle ended on 02/26/2016. So according to my earlier call to Verizon I was told that I am paid for until 02/26/2016 as Verizon usually charges 1 month in advance for services & then charges any overages such as Data used over the limit in the next month's bill. Online account access was revoked the day we switched lines to another carrier. Then we found out that the monthly billing amounts for both lines were charged to our credit cards on regular billing day even after the accounts were cancelled days earlier. Now we can't even verify these charges or any other previous bills since online access is denied to us.

I went to a Verizon wireless retail store to add my daughter to my account. She already had an iPhone 6s that was under an AT&T account. They told her they couldn't switch that phone over but she can get a new one with them. As long as she signed a two contract, it was free. LIE. Then the salesperson informed me we were eligible for an upgrade on our phones (my husband and I). We had a iPhone 4 and iPhone 5 that we were fine with. Rep told us they would be free with a two year contract. Then we receive a disclosure for a two year payment plan for 3 phones.

Verizon has gotten so big that they think they are invincible and FULLY take advantage of their customers. I disconnected (ported # to Straight Talk) on JAN 15, 2015 because I no longer could afford the expense of the outrages monthly bills. The monthly billing started on JAN 09 thru the date service was disconnected JAN 15 (6 days). Instead of pro-rating my bill like ALL other companies they chose to charge me for the entire month for services I did not have or use. They said they don't recognize port dates so will charge for the entire months usage.

Sunday October 25, was a nice warm Sunday morning. We went out in the backyard that morning to do work to our koi pond. We went out around 9 am. Around 1:30 pm we came in to clean up. I heard my cell phone beep to alert me of a text. I didn't check it but 5 minutes later I had another beep/Text. 5 minutes later, another beep/Text. I went and grabbed my cell phone (which was charging in the kitchen) and looked to see who text was from. It was from Verizon, telling me that I had used an additional mb of data over my normal 1 mb of data. Each additional mb of data is an additional $15 charge. At that point, I had already gotten 15 text from Verizon saying that I had used an additional 15 mb over my 1 mb data plan. That's 15 times $15.

I switched over from T-Mobile (much cheaper price, but less consistent service) to Verizon during their switch and save promotion. The con was that they pay the remainder of what I owed on my T-Mobile device. A month after switching, I get my T-Mobile bill, but because it doesn't state "FINAL BILL" Verizon will not honor the payment. A new bill came this month which does say "FINAL BILL" but is $32 less than what I actually owed when I switched carriers. I get that it's "only" $32 but for someone who is out of work, that is a lot of money.

My family and I have been Verizon customers for at least 10 years, and have almost left many times. I wrote a review about a product and although my review contained nothing but honest criticism, it was rejected by Verizon! It contained no foul language and simply stated that the product was a waste of money. Verizon's choice to try and silence me will not pan out in their favor. All I tried to do was inform other consumers of the faults in this product. Verizon, you may be the big company, but you cannot silence your customers.

Verizon tags my phone for an early Edge upgrade. I had Edge on a tablet and my husband's phone. I guess there was an activation error and the edge phone was activated on my line (two Samsung Galaxy phones – identical). When I added an Edge agreement to my line (separate account), Verizon decides to apply a $199 non return fee for my husband's phone, which is a separate agreement. I did not upgrade his Edge agreement. I created a new Edge agreement on my phone. They want the $199 or his phone returned. Why would I return a phone I'm paying for? Very unscrupulous to assess $199 return fee on a new Edge agreement. Chat support stated the $199 would be waived as a technical error. Called customer support per directions and get a total runaround. Then, Verizon on Twitter goes dark and fails to respond to requests to escalate this issue beyond customer service. Truly horrible service.

I purchased a cell phone Galaxy S6 thru the payment option. When I got the phone, I connected it. A month later, I cancelled it and transferred to my old number. The STUPID IDIOT customer service rep told me it was ok that there is no cancellation fee. A month later, I get slapped with a $700.00 bill because he didn't do it right. Verizon doesn't do ** about it, all they suggest for me to get another line. Instead of them seeing that their incompetent stupid customer service rep that did this was all wrong. All wrong I'm still owing. A supposedly upper management from corporate office called and said she would take care of it and that there's another way of doing it instead of the inconvenience, stress, harassment that this company has caused me. Today 2/29/16, I call to try to fix this again, ALL OF A SUDDEN ALL STUPIDVISORS ARE IN A MEETING.

I recently tried to pre-order the Galaxy S7. Verizon is running a promotion that if you pre-order before a certain date you can choose to receive a Gear S2 watch or the virtual glasses. So I attempted to pre-order a phone knowing that I am a prepaid customer and have been with Verizon for over 6 years now, that I would be required to pay the retail price for the phone and when I signed in to my acct it would not let me even go back to the pre-order site for the phone.

First let me say - My husband and I have been with Verizon for 20 years. We have seen this company change titles at least two times. Now for the treatment we have received. First, in December we were contacted by Verizon that we were eligible for two entitlements, a military discount and phone updates for no activation fee. After we applied for the military discount our phone will increased $16. After we updated and got new phones we were charged $80 activation fee. After long conversations with numerous employees and the supervisor we did finally get the activation fee removed, but they refused to return to our old plan as it was grandfathered. Well, I guess I no longer understand customer service. Seems to me loyalty with this company means nothing. I am not sure what they have done is legal. Beware this company once they get your money.

I pay them by check to restore my service on Saturday 20 of February and today Monday the payment even posted on my account. They say they are not going to restore my service after 17 days.

I went into Verizon to upgrade my phone in Hodgkins IL. I thought the sales rep was extremely helpful until I saw my bill. I thought he was so nice and gave me a wireless hotspot with my phone. I saw on the bill that he was charging me $10.00 a month. I called him twice but never received a call. I then received a text message from the manager of the store thanking me for my business. I sent her a text back telling her that Drew never returned my call and the situation regarding the hotspot. The next day I got a text from Drew and then he called me. He said since my payment went down $10 with my new plan he just gave me the hotspot - my monthly cost would be the same. I told him I didn't need the hotspot because my house is wireless so he said to bring it back.

I feel that Verizon manipulates our data plan usage. Too many times, I cannot get service when I am connected to the Internet. This is a daily issue. It forced me to turn off Wifi and use the data plan. I went to the Verizon store and got the story that the signal is weak. This is not correct. All of my other devices are connected with a strong signal. By the way, this also happens at my office and wherever I go. Verizon is manipulating our phones to force us to use the data plan and charge us for over limit. Is this just me? No.

Last year I bought two iPhone 6 moving from AT&T so they gave us two iPhones for a very good price. This year, Verizon offers me an upgrade, for both phones to get the new iPhone 6s, with whom I could pay straight the new phone or make a monthly payment to get it and sending my old phone back. That was it. I got the new iPhones. They sent me a package to send back the old ones. I sent them, they got them as I could check on the email I got from them and that's it.

It is comforting to know that I was just not the only one to not only lose tremendous time with customer service (difficult to understand because they are call centers in Philippines, never can speak with the same person twice, no return calls as promised, etc). From Day 1 (which they didn't show up on the first day because an error was made and I was to "self-install" some jacks) but service in our could never support the package they sold me on.

I terminated my service with Verizon because of their obscene pricing in November - December 2015. Immediately, they revoked my access to the website but before doing so they converted my billing to paperless. Thus I am unable to verify any charges; I received a letter stating I owe them about $140 that I cannot confirm. I have called Verizon three times requesting a copy of the bill; every time they claim it was sent and USPS lost it.

I have two phones on the account and when we went to upgrade, we were told that we were eligible for a free tablet. Turns out the tablet is not free and I am being billed for early termination fees to get it off my account.

I changed my services to another carrier. I notified Verizon who sent my last bill. I noticed there was no billing for a device I had recently ordered so I phoned Verizon billing department. Each time I called, they sent me to the collections department even though I had just received the final bill and the due date was weeks away. I spoke to 3 different Verizon people who assured me there was no addition billing from the device. I wanted to make sure so I called a 4th time and again, I was told there were no additional fees.

What a joke, Verizon bills me through the 16th, but the cycle does not end until the 21st of following month. Why is this a problem? (Alerts come after bill has been just paid.) Because you would assume you just paid the bill so how can you be over your data. Well their answer was to purchase more data so that they can bill you more. I waited out my 350 termination fee, and we'll be trying and carrier.

Our family transferred our phones and iPad from another carrier at the end on Nov. 2015. When I got my first bill I was shocked when it had an extra $130 in activation fees. We were never informed of these fees. In fact on the contract in small print the sales associate never initialed that he covered that with us. I called customer service and they refused to help me. They told me I needed to go back to the store I got the phones from. I tried to explain we got the phones 150 miles from our home. After two calls and on hold for over an hour I gave up and just paid it. Now three months later I get a bill from my previous carrier that I am still being billed for my iPad. Apparently Verizon didn't transfer it. I didn't realize I had been billed for he iPad on my final bill so I paid it.

I personally had three grand encounters with multicultural woman all with bubbly personalities, personable conversation understanding my frustration and keeping me calm. I have utmost respect for the humans in the complaint departments as well as technical support. Thank you all at hard work to make sure we all stay connected.

In store sales lied and screwed up my account. Then chat said they fixed. Multiple chats and in-store visits later with all "fixing" the issue and it's not fixed but I'm outside their extended holiday time frame (which they are also not honoring so lovely false advertising there). So I have to pay $350 to get out of the initial mistake made. Not ok Verizon to treat loyal over 15 year customers like this. I'll be back in Milford, CT Post Mall store again tomorrow for one last ditch effort to fix this. Made BBB complaint. Telling everyone I can about how poorly your employees handle their own mistakes. Will be switching companies. DON'T USE VERIZON.

In April 2015 I had a iPhone 5c which basically overheated and stopped working. I went into the Verizon store and explained the situation, so I upgraded with an iPhone 5. I was told that because I brought in the phone and because the issue was recurrent with that model that I only had to pay 20 something difference for taxes. I was asked to sign that payment was made and equipment received, when in reality it was signing on to the edge program. Why on earth would I want to pay full price when I would have rather gone with a different promotion for an iPhone and paid 200 instead of $549.00. Not only that I was not informed of such program nor did I ask for it. I signed on the atm pad and was not provided copy of this agreement. Loyal Customers since 1999, and recently decided to kick them to the road. Thank you Verizon for not caring enough about your customers.

Had an account years ago. Closed it out meticulously. Made sure everything was paid for, taken care of, done. Checked even. Today I received a call from a bill collector(!) that Verizon thinks I owe them money. Tried calling Verizon to clarify; can't get through. Tried their online chat; you can't even enter info into their "required fields" to initiate a contact. Every contact access point requires one of their wireless numbers be entered. Or else you have to call a dedicated "sales" number. Even trying to access them via other routes, they note sales will be part of the interaction. Guess I'll be sending a snail mail letter, certified with receipt.

We pay for high speed internet - but it has never worked properly. I called 3 months ago - they apologized, offered to cut $30 off the bill for signing a contract and upgrade the service. The bill is now $10 less and the internet is worse than ever. We can not stream movies or even have our cell phones on if we use the internet. I have called twice - usually that means long holds, a couple of disconnections, more long holds and no changes despite promises.

Octavio and Chelsea both lie about what they will do for you. We have been trying to get them to honor their word since december. Now they are telling us we have to wait until April for them to honor the deal we made with them December 24, 2015. If you want details, ask them. They owe us $300 credit for three new phones. Garland, tx store at night Garland road.

Good day, I'm a small business owner and my work deals with the federal government sector. I received an error message when trying to retrieve my emails from my ** account. At the end of my day I called your technical support center and received the following treatment: I was hung up on because no one could locate my account again with my phone number nor the account number listed online. No one could locate a dial up account or email for life account. I was transferred blind to multiple departments and was hung up on. I had to call your number back 6 times to receive any assistance. I was then put on the line with someone from India.

Two of your marketing boys walked into our office suite today selling Verizon. We are comfortable with our service and said "No, thank you." They apparently picked up business cards and gave them to your telemarketing folks who proceeded to call us from India or such, again pushing your products. The action is completely unacceptable. You have removed data from our office without our permission. Furthermore you have taken the position you own the data and are now harassing our employees. Stop calling, and remove the names from your stolen information. Really disappointed!

About 3.5 weeks ago I switched from an iPhone to a Samsung S5. Before I did I first called Verizon and asked if I would lose my saved messages or my texts. They said, "There would be no problems". I went to the Verizon store to make the transfer from the iPhone and Samsung. Before they did anything I asked to make sure they would not lose my texts or voicemails. They said, "No problem". After 4.5 hrs I left Verizon with my new IPhone - no voice messages and NO texts messages. All lost.

I recently joined Verizon. When I bought my phone I also bought a package deal consisting of a screen protector, phone case and a car charger for $85. The case was huge so I bought a different one from the Verizon store. I had to go there anyway so they could put the screen protector on. When I was there the rep said my screen protector were crap and talked me into upgrading to the glass ones. Then he told me he couldn't take back the items that I bought in the bundle deal because of "the warehouse they came from" even though customer service told me they could. Then I tried getting assistance from the live online chat support and they told me I had to call customer service back to return them.

They raised my rates so I went to a competitor. However when I called to cancel service they won't take no for an answer. Put me on hold and didn't return doin wrote then email. If that don't work I'll file class action if others are with me.

I am out of town, across the country on a family emergency and am relying on my wireless phone and data plan to conduct business. Last week I received a notice that I had exceeded my allotted data plan and would need to pay more to increase my allotted GB per month. Since I do not have Wi-Fi access where I am, I agreed to go ahead with the increase in my plan from 3GB per month to 6GB. Now a few days later I am told that I have used 75% of my 3GB plan and I am unable to speak with a live representative to straighten this out. Verizon has added undue stress to a situation that is already stressful for my family and me. I have been a Verizon customer for many years. The service has become increasingly worse.

I have been with Verizon for about 15 yrs. Fortunately I have never needed help with a phone before. Now my phone charging port is loose for no reason (I did not damage it, it is a phone malfunction). I spent two days in the Verizon store trying to get it sent in to finally use the "insurance" I have been on for the phone. Now I am online trying to have a phone sent as part of my insurance and they want me to pay a $150 insurance "deductible". Why pay in the first place if I now have to pay for a phone malfunction? This makes no sense and I feel extremely cheated. I chatted online to discuss this and the representative went offline when I asked them this. I WILL be switching!

Was stuck in a contract with them for two years. Charges were never what was promised by the salesperson. After my contract was up I called to cancel my service. After an HOUR on hold, I gave up and sent a letter cancelling my service. I received a bill in the mail again the next month and tried to call again. However, I was on hold forever again. I sent back the bill with the words "cancel my service" written on it. I did not receive any more bills but just found out that they charged me anyway and placed the charges in collection. Now I have to figure out how to fight that. Verizon is shady. A bunch of crooks.

On 2/1/2016 I contacted Verizon Wireless regarding billing issues. During my conversation with customer care representative Heather, she asked me why I don't go into the Verizon Plan which would decrease your bill. I asked her if this would change my contract date by extending it and she said no. I asked her a few times if there would be any changes from what I am receiving from my present plan, the everything plan and said no. However, the following date 2/2/2016 I received an email dated 2/4/2016, mind you. How does Verizon send an email dated 2/4/2016 when it is even 2/4/2016 yet? Lo and behold this customer care representative failed to disclose that I would lose 2 of my bonus GB that I get free.

I helped my brain injured son purchase a cell phone. We were not told it was not new. After 5 months the phone died. We had to travel to Lancaster to a "corporate office" to have it processed for a replacement where we were told it was a "like new" phone and was no longer under warranty. Thieves and liars.

Wow, after reading all those complaints about Verizon, I guess I should consider myself fortunate. I discontinued service because the Internet would not work properly. Charging me $300. I've written and written with no answer as to what this billing is for!

I have called in Verizon customer service. My phone bill cycle end every 22nd of each month. Verizon charged me one month in advance and I thought it already cover for my final bill. They end up bill me 400 dollars and the early termination fee is about 980 dollars. I have call in and they said even the phone line cancel but it stay active till the at bill end cycle, which I only pass a few days. What I have experience is this is one of the worst company in America. They are riff off their clients till the last drop of the blood. I would never use Verizon company again, I don't know how they are stay in business when they do thing like this. I will tell all my family not to have service with this phone company. Please be very careful when thinking switch to Verizon. The damage will be extremely severe.

In December of 2014 we decided to turn in my husband's cell phone. We assumed that when you turn in your phone, that means that you no longer want the line either. They never asked if we wanted to discontinue the line. We received the $200 credit, but continued to be charged for the phone line. We didn't notice that we were being charged until September of 2015, at which time I called Verizon to receive credit. They said that they would credit me $400, but never did. After 9 calls and broken promises, I've accepted the mere $130 credit.

I switched to Sprint and went into a local Verizon store to pay my final bill/contract because Sprint bought out my contract. This place told me the amount for my final bill/contract was only like 280 so I paid that BUT turns out that was only my final bill and the etf, not the whole contract/device agreement plan. The guy told me this was everything I had to pay on my contract and it wasn't. So now I have to pay $450 out of my own pocket. Verizon is nothing but an expensive, lying, greedy company. I called customer service and they basically told me oh well and to call Sprint to get them to pay for it and refused to let me speak with a supervisor and the agent was very rude. Will never use Verizon again nor recommend them to anyone!

I always knew Verizon Wireless was at the top end, price wise for cell service. Two months ago they jacked me up on payment price to $200.00 a month for two phones with a total of 12 gig data. Having been with the company as a customer over two decades I demanded they keep me at my rate of $175.00. I got the cold nudge. So I went to Metro PCS and found I can have two phone with UNLIMITED data for $110.00 a month. I priced Metro PCS phone prices and they CHARGE MUCH LESS THAN VERIZON DOES. BE WARNED YOU WILL PAY OUT THE NOSE FOR VERIZON PHONES AND SERVICE.

I wish to raise an official complaint in respect of your treatment of my mobile phone account on the basis that every piece of information I have been given by your representatives has been incorrect. I added the International Travel Plan for the month of August 2015 only and was told by your customer service representative that they would immediately take the plan off on the next billing cycle (September 2015). We continued paying our bills automatically every month because we trusted Verizon would stand by their word.

In September 2015, my wife and I initiated residential service through Verizon. We went into a retail store and signed up for the family share plan. The Verizon rep. was very helpful and patient. In fact, one challenge that he helped me through was porting my old phone number from my recently terminated Verizon business account that was managed through my prior employer. Before we left, he confirmed the monthly rate as well as the one time initial cost. After the first month, my wife noticed that the bill was significantly more and called customer service to inquire. When she called, customer service insisted that the bill was correct. After several months, I opened the bill by accident (the bill was in my wife's name so that the rep. in the store could set up her account while we were waiting for approval to port my existing number) and noticed the discrepancy.

The worst company ever! After being with them for over a year, my phone broke so I attempted to put money on another Verizon phone I previously had and after adding the money on the phone and it saying it doesn't work I called customer service. And after 3 hours of back and forth and waiting I'm out $15 because I can't verify the random number that it magically was sent to even though I have the money card with the pin sitting right on my lap! I basically just payed for some random person to have minutes! Thanks Verizon (a multi million dollar company) for not being able to refund someone their miserable $15 bucks! I WILL NEVER USE VERIZON AGAIN!

Me and my old man purchased a phone at the price of $800.00 plus another phone at the price of $900.00. The phones we purchased were not working correctly. After the first 2 months, the first one we replaced by calling Verizon and they in turn sent us a used phone and still charged us the full price of the phone, which we paid. The 2nd one we called to replace 1 month after we got it. It was supposed to be 4G but never got 4G on it. The phone would hang up on calls, would shut itself off while on calls.

I received an email stating if I trade in now I can receive $300.00 credit. So I went along and traded my 5s for a 6s. They confirmed my appraisal for $300.00 by email, also confirmed the receipt of my phone. I called three times, each time was given dates of when I would receive my credit. Today I call and now everything changed. Now I was not eligible for the 300.00 credit because I traded my phone in early. I explained to them how this was the first time I hear of this and it was confirmed to me. After several mins I requested to speak with a supervisor. Of course the supervisor did not get on the phone, the representative came on the phone and said he will push the entire credit of 300 to my account within 30 mins.

I talked to an agent who was so rude it's pathetic. I asked about switching to Verizon from AT&T. She's so rude and asks my information about my service. I said what I paid and what she thought? She's like "SIGHHHHH.. Hold on... SIGHHHHHHH $90.00 dollars more? SIGHHH" Absolutely rude. She should not be working there at all. Pathetic. I said what would be the difference of pay? She's "SIGHHHHH you don't have a calculator???" WHAT... I did not at the time. I will NEVER switch to Verizon.. EVER. Pathetic not going to describe or say words.

So, after being with Verizon for almost 21 years (OneTouch first) our bills became astronomically high due to data usage, our bill was over $1000 every month so we switched to another company. They sent us a bill back in October saying that we overpaid $584. Long story short, I have spent hours on the phone with them, twice they have told me "the check is in the mail". Now today they said that my bank canceled a check to them back in October and that they never owed us anything. I have the canceled check! They cannot produce any documentation regarding any of this, they just said, "Sorry for the miscommunication." So, my review sadly, is that they are truly shysters and awful people.

I had Verizon Wireless for over 10 years. I moved 2 years ago and I did not have reception where I lived. I called customer service several time and they would suggest me to BUY a tower for almost $200 to get better service! I was very disappointed and ended my services. They lie with their commercial that there is reception everywhere!

This company is a joke. They will lie to you laugh at you and even pretend to supportive of your situation. Don't trust them, due to cut hrs where I been working I had to set up financial arrangements for Dec bill. Was told I could make a partial payment at the end of December. I did that. Jan 1 they cut phones off, 20 reconnect fees for every phone. I called and had it out with them, made final payment 1-19-16 and was told I had a 0 balance.

I disconnected accounts -- phone and tablet -- in December. But Verizon sent a bill for last month and again this month. The customer service people are unable to correct the bills. The only option is to send in another payment. Disconnect!!!

I got my new iphone 6 last October 31, 2015. In December, I noticed that my camera is always lagging whenever I use it. Every time I would use the camera it will not show anything but black then you need to switch apps and go back to it before it will show whatever you want to capture. On January 17, 2016, I went to Verizon at the Capital Mall and they immediately requested for a replacement. I received the replacement on Tuesday, January 19, 2016 but did not change phone yet since I have to backup my original phone.

I purchased a Galaxy Note 5 on the 24th of December. On the 19th of January it stopped working. There is a solid red LED light on and the screen is completely black. I called Verizon technical support and they have push various button simultaneously. They then tell me to go to Best Buy and have a Samsung certified technician look at it. Which I do and they advise that the phone is broken. I call Verizon again and speak with customer service. They tell me that I can take the phone in to a store and have them swap it out. I get to the store and I am told because it is past my 14 days that there is nothing they can do. I am advised that I need to go through warranty in which I will not receive a new phone. It will be used. I spend all this money on a new phone and they want to give me a used phone.

Got my bill for this month and noticed it increased $21 despite no changes by me. I call Verizon and they said they've been under-charging me for several months and it's now been fixed. Supposedly, the transfer of an upgrade I did back in August where I extended my contract triggered a plan change (even though I didn't change my plan) and I was no longer eligible for the 'promo' price for my 3GB plan. Are you kidding me? I was never told of this change by anyone. Verizon says they emailed me a notification of the change, but I keep all emails from Verizon and there is no notification of this change. There is also no record of the cost changing online anywhere. This is just plain deceptive. And since I'm under a contract, they know I can't do anything about it unless I pay the early termination. I will be looking to move carriers for sure. I believe Sprint will buy you out of your old contract. Be careful out there!

I wanted to connect Verizon wireless home internet as heard that they do have good coverage. Here all the nonsense had begun. Instead of sending me only the router, they had sent all the equipment for home phone which I did not request. Then, when I connected router on the set date and time (I was told that the signal for the internet will be release at the particular date and time), there were no signal. I call Verizon Customer Service, and… I spent more than three hours on phone trying to find out if the signal was released. They could not even find my account and continued to transfer my call to different departments (and probably countries with their representatives and sometimes I could not understand what they are saying). I am a single working mother and do not have that luxury to spend so much time on a phone with zero result.

Very dissatisfied customer. Don't back products they sell. Same Tennessee pushes it off on manufacturer.

I have been dealing with customer service for over 6 months and the issue is still unresolved. I switched my account number several times cause of the incorrect information I kept getting with the plans. You speak to the reps and they tell you one thing but another thing happens. I finally thought the account was straightened out after 4 months of frustration. The rep assured me the billing aspect had all been put on the new account and the old ones were no longer in existence. I am talking about a bill which totaled over $700. My bills are usually around $220. So I trusted him and even sent a compliment to his supervisor.

We have been Verizon customers for 20+ years. We have had numerous issues with billing mistakes, customer service doesn't provide accurate information and we were not told about early termination fees. I went to the Verizon Wireless store to review our account and to see if they could be more competitive in their offering to us, since they had a number of new programs available. Basically I was told to try another carrier because they couldn't compete with AT&T. When asked what it would cost to terminate our VZ relationship, the agent reviewed the account and said we had no fees to terminate because of how long we had been with them.

Verizon wireless will lose your flip phone, want to charge you 450.00 for a flip phone that you paid 200.00 for. Arianna ** will lie to you about losing your phone, make you wait 3 months for a phone that they already had it stock. She will lie to you about what your bill is going to be per month. She will lie to you about not having a phone in stock, have you lie to Verizon about the loss of phone. When you get tired of fighting for three months and SEVERAL visits to the store to try to get a new phone., they will follow you out in the parking lot telling you they just found the phone you have been asking for.

I purchase a Galaxy Note 5 and it has been nothing but trouble from day one. I have called in talk to different people and they tell me they noted my account about my problem. Called back next day and they tell they don't see any note. Went into the store, they sends me another phone. Here I am thinking I'm going to get a new phone and they sends me a used phone...OMG.. 700.00 really. Today January 20th I go back to Verizon because the phone cuts off during conversation and some other issues. The young man checks the phone out. He's sees the problem. He says "I'll have you a phone shipped overnight."

I purchased a LG G4 phone at full retail price. My phone was automatically updated to remove features I used regularly without any explanation of the removal after several calls to both LG and Verizon. The only solution to my phones degraded value and lack of features after the update is that Verizon would sell me services to replace the missing features.

I was hoping not to do another negative review about the Verizon Wireless store on 31-25 Steinway St. in Astoria, NY, but I got no choice about it. This particular store would tell customers that there's a 2-year contract that goes with every cell phone sold. I have been to another Verizon Wireless store and was stunned to hear that there's no contract at all. I hope corporate realizes that this particular store, regardless of it being a franchisee, LLC, etc. just to defend themselves from the public, that it's destroying the company's good name. Lying from the company to the customers is bad for business. If corporate can't straightened that store out, then they're sending a message they don't care at all to the public.

I have for some reason put up with Verizon for many years, despite their exorbitant prices and crummy customer service. Finally, I've had it. They've messed up on customer service conversations more times than I can count, causing me to get locked out of my account, to be double-billed, etc. Most recently, I went out of the country and suspended my service. I was gone a total of 4.5 months, and knew that service could be suspended up to 3 months, twice a year--it would need to be re-suspended part way through my trip. I had someone stateside call and re-suspend my service, with confirmation from the customer service team.

I bought a new phone and tablet 11/5/16 and was supposed to get a $200 credit but I never got it. I have called a dozen times and have been on hold over an hour as I type this. Verizon refuses to honor the $200 credit I was told I would get (I bought the phone and tablet from CenturyLink, which I think is part of the problem) AND they won't undo the 2-year contract. THEY ARE UPHOLDING THEIR BENEFIT OF THE ARRANGEMENT BUT NOT MINE! I have never been late with my payments and have been a customer for over a decade but I may cancel service based on principle. 12 calls and still no resolution. What a joke. I am embarrassed to have been a customer this long now that I know they don't implement credits.

After a bad experience. Every time I buy a phone they last 3 years. I prefer brand new on everything I buy. Just got a phone in December. Bad time of the year for me at work. I spent $300.00 on phone because I thought it will last longer. Guess again, broke after a month. Now Verizon is sending me a used phone. The only reason why I stay with them is because they're the only ones that work in Sussex County. No competition. That's all they need and I'll try a different company. For now I'm stuck with a used phone that I paid $300.00 for. Be careful which phone company you choose. They also charge a $40 activation fee. Was supposed to get a $50 mail in rebate back. Found out wasn't supposed to.

I called Verizon 50 minutes ago because I'm having trouble sending and receiving email. After a 5-minute wait, I spoke with someone who wasn't able to access my account. She sent me to another phone queue. After waiting for another 25 minutes, I was finally connected with another representative who said she wasn't able to help me and sent me to yet another phone queue. After 35 minutes I thought I was finally able to begin. Unfortunately, I "failed" the security question I was asked, which isn't surprising because I never have the information they asked for ("where did you and your spouse meet?") and the only answer that made sense to me was not the answer they were looking for. The representative said he would have to call me back on my phone. No call, no service, just massive frustration from a company that makes over $200 a month from me. Do whatever you can to avoid doing business with Verizon.

I was sold phone products under false assumptions and then not able to return them, all in the same day. I cannot use the products together, they are not compatible. The iPhone 6's screen protector and lifeproof case together makes a barrier too thick for texting. Over the phone the manager told me he would do an override & to come in. When I got there, he had left and the new manager named Israel told me he would not help me. He and a salesman Andre handed me back the products that both the previous manager and customer service told me to bring back to the store, just purchased hours before and in original packaging. They said I was one day over the two week time frame since the product was part of an exchange, a case that the plastic peeled up and stabbed me that was purchased 15 days ago for $40.

I had a 2-year contract with Verizon. The phone got lost after 6 months. They told me I can disconnect the number for three months and I can continue to do that, what they did not tell me is that my contract gets extended for that three months. I realized that after. So I asked them to keep that number on a basic plan as it was not being used at all, and I did not utilize the service for that number at all. In December my contract got over and I called them, apparently they continued to charge me 84.43 for six months which is now total of $506.58.

Verizon charges way too much for their service, options on plans are limited, and because I'm in a contract there's not much I can do. They are not helpful, they will not work with you, they charged me an activation fee when I added a third line to my account and I have been an excellent customer who pays way too much money for the lack of service and options that I receive. As soon as my contract is up I will be switching providers.

This is the first time I am in Verizon wireless. When I received a 1st month bill, I got shocked. They charged everything even I was not buy ins phone. They said waive fees for activation, etc... and now last night I got a messages said my data was used 50%, just woke up next morning message said, you overused a data, and they charge $15.00 more. This is a scam company, cheating, and tried to get money from the customer. They can do whatever they want, you cannot fight back till you get out of them. 14 days you can cancelled, but my just 15 days today. I want to get out, but how?

Verizon is one of the most dishonest companies I have ever had to deal with. They will tell you one thing and I even got it in an e-mail and a text, and they still will not honor what they tell you. I was with them for 19 years, but I am so done with them. They sent me an e-mail stating that they owed me money because they had been overcharging me for almost two years on my edge program for my phone, and now they are trying to tell me that I still owe them money. I will never deal with them again.

I could go on for days about all the times I have been scammed and ripped off in the last couple years by Verizon Wireless! (Note: I'M ON A $45 UNLIMITED PLAN.) This last month I paid my $45 and about a week later I prepaid $30 extra dollars, to downgrade to the $30 Unlimited this month. Well my 30 days was up on the $45 plan. I go online to switch my account to the $30 plan and use my $30 and my no at is gone off my account! I call and I'm told my money went towards data! Talk to a supervisor and I'm told there is nothing they can do. I argued the fact that I didn't ask for more data. Never called to ask for more data. Never even signed into my account that month at all, let alone to request more data.

Why this company has so many hidden charges and won't even tell the customer when we sign the deal?

I switched to Sprint after years of dealing with questions about my bundle bill. It kept going up but you had to call at least three to five numbers to find out why it was changing. I had it with Verizon and switched to Sprint. The charges and ETF kept coming in and I paid for the ETF but the bills continue to build after switching to Sprint one year ago. Now, I'm going to court and suing. My recommendations is to never sign with Verizon. Sprint and T-Mobile aren't bad compared the top secret billing practices of Verizon. Good luck if you ask Verizon for an itemized bill. This company is absolutely terrible to deal with.

I am in Costa Rica wanting to set up a Verizon plan so I can get have a number with voicemail on it as the prepaid Kolbi cards don't let you set up voicemail. I tried calling a couple different numbers for Verizon and just got a voicemail saying go to their website for chat. I tried that and for some reason my password is not working. I called a Verizon store in Colorado Springs seeing if they could help me but they just gave the main number which only has a voice message. So right now until I leave Costa Rica there is no way under the sun to get a hold of Verizon. I have spent the last 2 hours trying to get this figured out. I am switching my service. The only reason I switched from T-mobile was to get the iPhone 5 when it came out. I pay almost twice as much are have only gotten marginally better coverage in rural areas. I am not a happy customer.

Verizon said I could terminate my cell service without penalty because they could not supply cell phone service at my home in a major metropolitan area. After terminating my service, Verizon charged my credit card on autopay $572.77 for early termination charges even it admits should not have been billed to me. I was initially told the money would be refunded on my credit card. After a week, the charge was still there and I was told it would take 4 weeks for them to issue a check to refund the money. After asking to speak to supervisors, I was told various different accounts, but no one would agree to simply reverse the charge on my credit card.

After researching various wireless plan and fees, I have come to the conclusion that these companies appear based on equivalent fees, that some "flavor" of collusion is occurring. The fees are near equivalent in all. PLUS, Verizon Wireless has told me the phone monthly charge (buying the phone over 24 months of payments ) is not a lease... however, you are obligated if you cancel the service to pay for the rest of the phone. Whether a capital lease or operating lease, this needs to be investigated.

I have been a Verizon customer since 1996. This is because they have the best and reliable phone connectivity. This means that my calls go through and rarely do I experience dropped calls, or "dead zones". Each time I go into Verizon I get confused with all the information presented to me and I feel that I spent too much money. One visit I upgraded my phone. The phone was a $50 charge but said it was free because it was in my plan. I then left with a receipt of over $200. When I reviewed everything I purchased and digested all the information I was upset. They charged me for things I could have purchased at Target for a much lower cost. They also charged me for things I would not use like a stylus pencil. When I was at the store I felt like all these accessories was part of the package plan that came with the phone. I ended up returning most of it and just felt deceived.

I made the mistake of signing up for a two year contract with Cellular Sales on Indiantown Rd in Jupiter Fl. What was written down on paper wasn't the same charge after I received billing from Verizon. My monthly bill increased by $26.00 a month. I repeatedly tried to have a correction made but the Tech/sales people of Verizon, but was told there was nothing they could do. Lesson learned again, never sign a contract with a wireless company ever again.

Verizon prepaid has taken money off my debit card. When I contact them, they say my debit card is linked to 2 phones. Yea I know this but the Verizon phone is not mine. They refuse to help me since I don't know the number of the phone being charged to my card or refund my money.

When we were notified of the class action settlement against Verizon, we attempted to fill out a request for a billing summary reflecting any premium SMS charges. We could not make contact online, so wrote a letter. They replied stating that the "phone number you provided does not match in our records with the Primary Account Holder name you provided". Even though the primary name and account holder name has not changed since we signed up over 6 years ago.

Two things. First we switched to an iPhone 6 under the pretense that we would receive a $200 rebate during the promotion period. Never happened... We were told we would only receive $29.00 and not $200. No reason ever provided. Secondly, the iPhone 6 always had trouble charging. Took it to the store several times and they sold me new chargers. Finally, it stopped charging altogether and they basically said nothing they could do. We did not have the insurance. They provided no suggestions as to what might be wrong other than sell us another charger. I cleaned out the charging port on the phone and found a thimble full of lint. After cleaning that out, the phone charges perfectly. Surely they must have known that lint collecting in the port is a problem but they did not offer any information about that. They are always smug as though withholding information.

My 14 years of loyalty means nothing to Verizon. They won't reimburse me for the lies of their sales rep, and they charged me $3 when I used cash to pay my bill. I am getting all my family and friends to switch to AT&T.

If I could give a ZERO star, I would definitely do that. I placed an order for a phone on Thursday, 12/31/2015. I told the salesperson that my phone is broken and I need one ASAP. The sales rep told me that I assure you that the order is overnight by FedEx. Also, as I changed my plan from 2 GB to 1 GB, my bill was supposed to be 5 dollars less than my current bill.

A Verizon senior customer service rep contacted me and totally resolved the situation for me. I am now very satisfied with the Verizon response.

So I have been with Verizon since 2005. It has been a rocky relationship but I figured all cell phone companies are the same so why switch. Well I started with the unlimited data plan until one day I upgraded my phone and all of a sudden I couldn't have unlimited data anymore and I had to pay nearly twice as much for a limit on my data... Whatever. I needed my cell phone so it's pretty much they holding you up with a gun at that point... Then I kept going over my data so it was coming out ridiculously high so they offer plan management for a fee of course...

I should have never switched from my old wireless company but all the ads regarding network influenced me. Coverage is not much better than T-Mobile. However, their billing system is so very questionable. I just found out that I'm being charged for insurance on an old flip phone, which nobody at Verizon could explain as to why insurance was purchased for that particular line. I asked to speak to a supervisor, after speaking with the supervisor, I realized there was no way I could possibly get anything across to him as well. To make a long story short, Verizon will refund me for one month even though I was charged over eight months for insurance that I never purchased.

When ordering 3 iPhones, the sales rep said I was such a good customer he was going the throw in 2 tablets. He did not mention that I had to pay for them. He then rushed me through the paperwork so I would have a chance to read the fine print. After I realized what happened, I returned one of the tablets only to find out there was a $35 restocking fee. Plus they charged me a month of connection fees for the tablet I returned.

I've been a Verizon customer for over 20 years. In the past 5 years, after really paying attention to my bills, I noticed insurance I'd never purchased (for an old Blackberry I purchased on Ebay). When I asked Verizon why did they add insurance for an old device I would never buy insurance for, they did not have a response. I asked for credit for the full 11 months. Of course, it was all my fault because I should have paid closer attention to my billing. No luck on the credit. Supervisor also said they could not confirm in writing why I was not able to receive full credit.

I have been trying to setup auto pay with Verizon for a year. Each time I click on Auto Pay, I am told that I am already enrolled in an Automatic Payment program. Customer service insists that I am enroll in auto pay from my bank. Today, a VZW agent heard the banking agent state that I am not enrolled in auto payment from my bank. The agent is now investigating why I cannot enroll in auto pay. I spoke with a programmer and I was told that because I receive an e-bill, Verizon expects payments from the bank. I spoke to a VZW agent and was told that if I wanted to disenroll in e-bill, then I was required to receive a paper bill. I found this option unbelievable. An e-bill or paper are my only options. Is this true? I disenrolled in paperless. I am waiting to determine if I will have the option to enroll in auto pay and setup email statements.

I had Verizon about 7 years ago and the customer service was terrible, so I switched. I decided to return to them in Nov. of this year (1.5 months ago) because they had some good deals and I wanted to give them the benefit of the doubt and try again. Much to my surprise (or not surprising at all) they messed up again. The customer service is now great. They are very "helpful" or they try to be and always very pleasant to talk to.

I went to Best Buy for a Black Friday deal, trade in your old phone and get a Samsung S6 for $1. Best Buy said my phone bill would go up $4. When the next bill came from Verizon, it was over 14 days since I had the phone and Best Buy refused to take it back and my phone bill went up $24! I talked to both companies and both companies pointed the finger at each other. Neither company took ownership of the false advertisement.

I opened my Verizon Wireless bill this morning to find $1,102. My bill is usually two hundred something. Verizon alleges that I used 50gbs of data in a 24-hour period from December 11-12 for a charge of $885. Because of new privacy laws, they can't reveal websites visited or downloaded videos, etc… Even though it's my account and I did not use this data. I did not use this data, and they say my Jetpack says I did but they don't have to offer proof that I did because they say the Jetpack is correct. I am a 58-year-old cancer patient who reads my local paper online, checks my email, looks on Facebook and Pinterest, and makes an occasional purchase. This is what my history shows I did on December 11. Check out what 50gbs gets you: 62 episodes of Breaking Bad, 297 hours of cat videos, 278 hours of Skype. Come on Verizon. Look at my usage every month for years and what does your common sense tell YOU?!

On November 19, 2015, I received a text message from Verizon that they had not received a device return that was part of my recent upgrade. They asked that I return the device immediately to have the fee I was charged credited. I called Verizon customer service to learn that this Verizon Wireless store allowed my brother to upgrade the phone he used on his line on my account without being an authorized user or account manager. I have been the only owner on the account for 10 years.

In October of 2014 I signed up for the Verizon Edge program and received a Samsung S5. Over a year later when going into a Verizon store the manager caught something very odd with my account... I am under contract for an iPhone6+! This phone is $750 and Samsung was $500 at the time. That is a $250 difference. I have spent hours in the store and on the phone trying to get this taken care of. The iPhone is contracted to a number that is not even on my account.

Verizon Wireless, Kevin Tarrant, **. Shareowner or individual investor related inquiry. As an owner of the company (small stockholder) I hope to get a response because as a customer, ex-customer, I have not gotten a response despite repeated attempts by letter and in person. RE: accounting fraud, tax fraud, and consumer fraud, class action. I was told by Verizon Wireless I would receive my credit balance in the form of a check. I have not. As a prepaid account, I built up a 700.00 credit balance. I tried for years to get this in my pocket. I was told by Verizon Prepaid: "We do not send out checks."

Even after contacting Verizon's executive customer relations, Verizon has been unable to restore basic dial tone and DSL-based internet service. This, after four (4) attempts. Emails to their members of their leadership team are passed on to their "Executive Customer Relations" team which has proven highly ineffective getting results. Verizon should seriously think about hiring an SVP and group president of sales and service who is effective. The current individual in this position obviously is not if consumer complaints are a measure. The quality of service Verizon delivers is abysmal. Avoid this carrier if you have other choices.

I took Verizon to Small Claims Court and for a double billing problem and won by default. They never showed. Eight weeks later Verizon did not show for the "PAYMENT HEARING." I can now file a Capias with the sheriff and he will mandate they come to the court at on a specific date to account for their actions, or lack, I should say "lack thereof". If V did not show for that hearing I can file another complaint and they will arrest the person responsible. Today I was told by a friend that the problem with this scenario is the person representing Verizon would most likely be a lawyer, and for this reason the individual is NOT VERIZON. How clever is that?

Long time customer about to switch. Here is why: first of all, their billing system gets progressively complicated so that you need to dedicate serious time to figure out what charge is what when it's all said and done. It's not at all straight forward. It's charging and crediting, and taxing, rinse and repeat. Secondly, I've gotten mixed answers from customer service reps both in person and in store, then advised to call other numbers to straighten it out. Really? What the hell.

I applied for a Veterans discount a long time ago, my bad that I didn't check my bill close enough to see that they really didn't give me the discount. Their excuse is that it was not validated, really? I showed my VA card and the gal said it was all good. I never got any confirmation like the gal told me I should of received while talking to customer service today. I was not told about any confirmation or expiration date. Typical Big Corporation, give you something and then really don't give it to you. Why do I have to renew it? Unless I die, I am still a Veteran. What is the point except to steal it back from you at a later date or not even set it up as promised. Shame on you Verizon. If you didn't have the best coverage where I travel, I would drop you like a hot potato. If you are truly a company of integrity, you will go back to when I signed up and give me a credit for every month with a Veteran discount.

I made a return to retail store, call in about not showing back into my debt. Called in at least 5 times. Team kept telling me it all went through on their part. Takes up to 10 days to process. I called my bank they said it takes 3 to 5 days. So I called store back again. They had no numbers I could call. No manager of store I could call. They said they have to email them, so I asked them to have Jeff regional manager to call me. I bought product dec 8 returned it the dec 9. Today is dec. 24 still no answers. I will not return to this store.

In June 2015, I authorized a transfer of liability of a line on my account to another user. I was very clear that monthly payments for the phone should also transfer to assuming party. They activated the phone on the other account without transferring liability without my permission. On top of this, they tried to activate the line back on my account and wanted to charge a monthly access fee for a line that didn't have a phone on because they had already activated that phone on another VZ account. They essentially gave away my phone and wanted to keep charging me for it. At least on two different occasions, two different agents confirmed that to me, that this was a problem on their end, that "they will hold people, who did not execute my transfer authorization correctly, accountable and remove that line from my account." They failed to keep that promise and fix my account.

I purchased a phone for $149.99 from a salesman named Noel. While he was serving me, another other woman came in and he began trying to serve her at the same time, switching back and forth between us. When I got home, I found that my credit card had been charged twice for the phone, one charge of $159.38 and a second of $159.36, all for one phone. I decide that I didn't feel comfortable keeping the phone with a store like that and needed to return phone. We called and person named Carl told us that we could return the phone and they will waive the $35 restocking fee.

I have been with AT&T for 25 years. Had heard good things about Verizon. Transferred 6 phones. They said because of that they would give me 2 tablets for free. When I said I didn't need them they said "But they are a gift!" Told me I had 14 days to change my mind. The only help they gave me was to fill out the rebates for the tablets because when I wanted to return them they said would be a $70.00 restocking fee and since the rebate had been sent I had to keep them. Of course there is a month charge!!! Misled on everything they told us. Will not answer their phone or return a call after you leave a message. The most helpful person was Riley. But curse the day I switched from AT&T!!!

I have been a Verizon customer since 2001. I have been without a plan and grandfathered in for at least the last four years. I noticed this month that there was another increase in my phone bill. When I inquired about it I was told that the cost of my unlimited plan (which was grandfathered in) was going up. I had two options, I could keep the current plan with the increase or I could switch to a cheaper plan but with limited data. In addition, I was told that notices were sent out stating that the bills were going to increase which I never received. Needless to say, a plan is not grandfathered in if they are going to keep changing it. In addition, I use my phone for personal and business, and this limits me in my ability to expand my business in the future. The fact that there is no consideration for a long term consumer of over 14 year is appalling. I am currently seeking to find a provider who would be just as loyal to me as I am to them.

One month our data was literally 75% used within about a day from the beginning of our billing cycle. We called Customer Service, they kindly said they would up our data for the month for FREE (awesome right?). Well, the next bill came $11 over, month after that $24 over, then this month $18 over!!! They bumped us from the 6G plan to the 12G plan for the remainder of the month as to not accrue any overages or extra fees for data. Well, shoot Verizon, these appear to be "extra charges". Every month we have called CS, even gone to our local store asking why the bill is so much more. They talk gibberish, appear bothered, do a break down of the bill, realize it is more than it should be, promise it will be corrected the next month, and It's NOT!

I was almost over my data limit and decided to try to raise it. I log in and find out my 4GB data plan was outdated and the new 6GB plan was $40 a month less. I also found out I was overpaying for 12 months. I would have never known this if I hadn't gone on the view my data usage. Now I have to check every month to see if I can get services less with the next great deal from Verizon. So what was simple to manage over the last 15 years just got complicated with ever changing deals. So this year I over paid Verizon by $480. That is a ton of money. And even worse I can't just sit back and use Verizon anymore. I have to play some games to get a better deal.

I called today and was talking to the Verizon rep for over an hour. We agreed that she would call me back at 2:30 to get started with my upgrade as she had more work to do. She never called me back and left no notes. Now the new rep told me everything she did was incorrect. She lied to me and ruined my afternoon going from one customer service person to another. We will be leaving Verizon for another carrier who actually cares for their clients. Verizon can email me and we can discuss the issues, **. By far the worst customer experience ever.

First off if I could give less than one star I would. Went into local Verizon store to upgrade my phone which I had been sent several notifications that I could do so. After picking out the phone that I wanted which was on display I was told that they did not have one in stock. Asked if they could check if another store in town had one, was told that they no longer carried it, even though it was on display.

After trying for two hours to order a phone upgrade on Verizon's dysfunctional website I finally gave in and called the customer service number. A seemingly friendly guy answered and we got it ordered. Or so he said. Two days later I called to track my order and found out it hadn't even shipped because the representative forgot to redirect me to the over the phone terms and conditions and the order was still pending. I called trying to accept the terms and conditions and was told that I had to have permission from an account manager to even ask about my phone. So the representative on the phone with me told me he was gonna put me on hold and call the account manager, my sister, for permission. She told me He never called her.

Called 611 and reported. They called me every few days, saying try this and that, which I did. Nothing helped. Still extremely hot at intervals. Finally after one week, was called and told to get new phone at a huge monthly cost. Nothing was done that I can afford. I am on SS after being disabled for past 35. I am on fixed income and was planning to keep my phone.

On August 20, 2015 I bought a LG G4 phone, passed on another brand because of a 100.00 rebate. Verizon filled out the rebate and said I would receive it in 6-8 weeks. Well, I waited till 10 weeks. Nothing. Went to Verizon, got a phone number, promotions. They did not have any rebate info. Verizon said they would take care of it. Nope. Went back, promotion closed. Verizon said I'm on my own, ok. So for the last 2 days, e-mail, phone calls 6 different people. "Nope, promotion not open. Can't do anything. Call ya back." No call. Fed up with the runaround I'm getting. It's a rebate. I bought the phone, rebate put in, no one can tell me what went wrong. No one at LG seems to care about it. It's a legit 100.00 rebate. Merry x-mas LG. Enjoy your bonus. Thanks a bunch...

We have 5 lines with Verizon and pay well over $300 a month. Every month for about 6 months they have been charging us more & more- using excuses like, "We are going over our data allowance (which is really suspicious because we have never gone over data before)." Last month they charged us a reconnecting fee of $100 when we have NEVER had our phones disconnected - it's absurd! AND Verizon is still charging us $9 a month for insurance on our phones when we told them 3 months ago (and repeatedly after that) to cancel the insurance - it's cheaper just to pay for a new phone.

I had been with Verizon for over 10 years with at least 1 number, but had up to 3 numbers on one account throughout my time there. Their coverage and internet as well as their customer service used to be good. That's why I had them for so long. But, the market became competitive. Verizon isn't as superior as they once were. I explored changing plans and found other providers to be better.

We have had a plan with five phones for years, two of our children took over their plans with Verizon and added phones for their spouses. So I feel we have given them business from 7 devices. We recently upgraded one iphone on our plan of three with monthly payments and no contract. My phone was experience problems with service, internet, battery, and speed in general. See other peoples reviews on the limits Verizon puts on phones to get customers to upgrade. AT the same time as the upgrade I bought a refurbished iphone identical to mine. I did the same with our sons iphone.

I would give zero star if it allows me to. We called Verizon Wireless last night to check on their plans and options since we are looking for a new carrier. (We are with Sprint right now and are not happy with their slow network and unreliable network.) The guy over the phone is very rude and impatient, and even refuse to answer our questions by keep saying: "Go to a local store." My husband told him he is not helping and will turn us away and he hang up on us. I just hope God will bless his heart and feel very bad for Verizon to hire him as a representative of the company to turning potential customer away. We will check out other carriers, and we are done with Verizon. Sprint signal sucks, but at least their customer service is excellent! If Verizon keep going like this, I wouldn't be surprised they will go out of business very soon!

If there was a rating lower than 1 star I would give it to Verizon. I am a brand new customer due to moving to an area that only has Verizon. I bought my iPhone 6 Plus from a certified reseller on Flatbush Ave/7th Ave Brooklyn, NY. This is my first iPhone purchase. Within days it went batty on me. Apple suggested I go to an Apple Store for diagnosing it. I got a new device. Within days and after numerous calls with tech support, I called Verizon store for an exchange. They refused claiming that it wasn't the original iPhone I bought from him. I end up with a third iPhone in less than 2 weeks, and their "promotion " for a $250 credit takes several billing cycles.

Was with them for 3 years. Once decided to leave got hit with huge bill. Called few times said it's my balance which I think they added lots of fees as a punishment for leaving. Accepted the bs they said. After clearing the balance by installments they added a ZERO balance collection on my credit! Called immediately asking about this, never admitted it's a mistake so it can be cleared from my credit, just costed me lots of money to get this off my credit. Watch out if you decide to leave Verizon. They will hit you with lots of unexplained charges and will do anything to hurt you even adding ZERO balance collection!

Our family was lied to at least 3 times and quoted 5 different prices for the same plan. I believe that we were bait and switched to commit to a $750 phone purchase by the company and that their sales reps are using deceptive tactics to sell these phone deals. I've been with Verizon Wireless since 2000 and I am shocked that they would need to be so purposefully deceptive and confusing with their pricing. If their sales team cannot understand their pricing then how can their customers trust these contracts.

We opted to change carriers 1 month prior to ending the contract. When we changed to Verizon they were great, bought out of our last contract with our previous carrier. Part of their promotion was a tablet at $10 additional cost. When we switched carriers we were charged $360 in cancelation fees! They did not cancel the tablet which we continued to be charged for? When I called I was told that some people chose to keep it to keep the account opened? I said "ok, well since the account is still opened why am I being charged all these fees?" I gave them every opportunity to make this right which in turn they could care less! The reason we left to begin with was due to their poor customer service throughout the 2 years we were with them.

Verizon is ripping you off. They are charging 5 times what other carriers are charging and not letting us give up our contracts. Companies will let us leave Verizon and pay the fees. Highly recommended as they are ripping us off big time.

We have been Comcast and AT&T customers for 10+ years with mixed results. We experienced the occasional service outages, internet speed throttling, billing issues, etc. but finally decided to switch due to the incentives advertised by Verizon around the holiday season; specifically $100 per cell phone line, $200 per cell phone, a discounted triple play bundle with all installation costs waived and discounts through my employer. When everything is added up, we would receive a $600 credit and a small monthly savings for what we believed would be superior service.

I called Verizon to personally suspended my account. Three months later it was reactivated without my knowledge. I got a bill in with more fees incurred after I had suspended it. I called and was informed that the suspensions only last for 3 months at a time, no one told me this when I called initially. I had to do another suspension and was told to call back before Christmas if I needed to extend the suspension; that there would be no additional charges, since I have been out of contract for 2 years! I have had no communication from Verizon till I got an email last night saying that my bill was over $1,000.

What seems to be happening and I have no documented proof but my family has 5 lines -- all seem to do the same which before they didn't at all. Problem -- wifi drops all the time to 4G, which is eating data usage. The symptom is that no matter we're at home, work or at McDonald's, places that would never drop and have really good signal come up with a indicator high level showing saying "quality is bad" so they dropped to 4G again. That was ok I just re-attached it in the and I was back on shortly and it would drop again.

Purchased a new Iphone in Sept. this year. The sales rep promoted a "free" at no additional charge JetPack. I didn't want it, but she insisted it was a promotion and I wouldn't accrue any additional fees. I repeatedly asked the sales representative what cost were involved with the JetPack and she insisted it only impacted my data usage. NO OTHER FEES. Upon receipt of the bill I am now billed $10 a month for the JetPack MiFi. Verizon customer service staff arrogant, ignoring my complaint and referring me to my terms of agreement or I receive an early termination fee close to $600 (fee+ balance on phone). If these are the sleazy tactics they are resorting to, there is no way in hell I'm activating that damn thing. Customer service is beyond useless. Sales staff has proven to be predators.

Our account has been screwed up since day 1! They wiped out my daughters phone and put my husbands number on her phone. They had to turn around and go back to the store. Now if my husband wants to upgrade he has to take her phone with him. My husband has been told he can upgrade so he does as long as we pay $150. Fine so we do. My daughter and I upgrade 4 months after that and our 2 lines mimic each other yet she got a $200 credit. We were told we could buy an iPad mini for $140 and that's it. Nope. They charged me $240 and added a line to my account. So I took that back and had everything credited. My husbands phone broke 6 months after getting it. He went into the store to ask about a warranty or at least use the insurance. The guy said "why do that when you can upgrade for $50". Makes sense. Nope. We had no eligible upgrades so now we're paying for 4 phones when we only have 3.

I was lied to when I went into the store inquiring about the promotion that they had going on, that was offering $300 for switching over from another carrier. I was given a $200 credit for a new iphone and was told by the rep that I would get the other $100 in about 2 months. 2 months came and went and no credit, so I called the customer service number and was told that I only qualified for $200 and when I told the manager what I was told, nothing was done. My bill was also $20+ higher than what the rep told me that it would be in the store. This company is unethical and does not back up their word. I would gladly pay the early termination fee to get out of this contract and will never work with them again. The service was also not as great as people has said. No signal, no text message and dropped calls, not worth it!

I was told about a promotion they were running on data. My coworker had just got the promotion, so I called and asked about it. I was advised that I was eligible but I had to wait until my next billing cycle to get it. So I waited (18 days) and called back the day before my billing cycle ended and confirmed that I was still eligible. I was told yes that I was still eligible but to wait a couple days before I see it on my plan. So, there again I waited two days before I called back, and wouldn't you know it, I WASN'T eligible for reasons they could not give me. I argued about it for a while before finally saying "screw it" and hung up. This is the worst phone company I have ever dealt with! I have been a loyal customer for 10+ years and get treated like I didn't know what I was talking about! Shame on you VERIZON! I'll take my monthly bill of $400 elsewhere.

Last Spring my newer Samsung phone had issues and stopped working. Luckily I had insurance and the phone got replaced. I returned the phone as they asked, using the label they supplied. Then shortly after that, the phone I had been sent stopped working and I was told it would not be an insurance claim. One came and it was fine. I did not however get a label to return the phone. I called Verizon and was told they would mail one out. I waited two weeks. I called again and asked that they send one. I was offered the option of having one emailed to me. I accepted and immediately printed the email label and dropped it off. I also asked that they note in my record that they not charge me for the phone as it was not my fault it was taking so long to return the defective one.

I just used the live chat service to try to resolve a small problem. They were pretty nice on chat, but also slow on responses. Then I had to speak to someone on the phone, but I could barely understand them because their phone lines are just not good I guess. They hardly speak up too. I was transferred like 3 times so I guess no one had the patience (or know-how) to differentiate an online problem from a TV problem. I felt like I had to answer my questions for them which shows me they are not really willing to help me. I just wasted so much time contacting them, for nothing. Just wanted to put this out there as one more dissatisfied customer. I recommend people who are shopping for a company to look elsewhere first because customer service should be a positive, reliable experience especially for customers who pay so much money for the services. And Verizon just doesn't seem interested in doing that enough for me.

My wife went into Verizon store to get a card for my son's new phone. They asked if there was anything else that they could help with. She explained that there were dead zones in our house. The rep said that there was a totally free device for this. She clearly asked totally free only. It was not explained that this was a separate line and that there would be a cancellation fee and a monthly fee of 25 dollars. When we noticed it on the bill it was a couple months later and I called. After multiple layers of administration and over 2 hours I left a message. My account was hacked by Verizon and they changed the bill reducing it by 10. I contacted them again and asked for the money as well as cancelling the line. They finally cancelled the cancellation fee and we will see. I DON'T TRUST THEM and I am going to another carrier for home services as well.

On Nov. 27th I paid my Verizon wireless bill online as I always do. I confirmed the amount due of $253.00 and submitted my payment. I then received a text thanking me for my payment of 507.53. I immediately called Verizon. The service rep. apologized for the error and said there must be a glitch in the system and several others have had the same problem today. She said I was all set and the money would be refunded to my account and could take up to 5 days. On the 6th day I called Verizon again because the money was still not refunded and I was accruing overdraft fees because of the error. The customer rep apologized and told me the refund was being processed and should be there by the end of the day and I should call later to discuss a discount for the overdrafts because of their "glitch". I called later that day, talked with a different rep. She apologized again said the money would be there in the morning.

I can't get thru to these people overcharging me out of hand fees, I been on the phone for days since early October and still no results. They just transfer me to repeat my situation with no resolution to this issue, it's so frustrating. Now they said to take it up directly with the store where the account was made and the store manager that "helping us" doesn't work there anymore.

I walked into Verizon late. Feeling very bad and apologizing I came in 30 min before close, told the nice man who greeted me that it was very important I get my phone back in service before tomorrow day (12/4). I am under a business account and even called my boss at night for him to talk to the guy and send him a confirmation email that I can be an authorized user to get the permission of having the phone to be back in service. He was a great help. But then another man came along to help me out and said that I need a new SIM card, and by the time I get home it'll be charged and in service. I wanted to wait there to charge my phone to make sure it worked but he claimed it would take "20 min to turn the phone back on so it's better if I charge it at home" so I took his word for it, left, got my phone charged and it still says no service!! By that time it was too late to call. I'm starting to get very frustrated!!

First, Verizon sent us a droid turbo that broken out of the box. They sent us a new phone WITHOUT a label to send the broken phone back in. They said we needed a label to return it but they told us they would sent it but it never came AGAIN. We couldn't even return it to a store near us if we tried. Then they took out 600 out of our account for a broken phone. We couldn't even get out of our contracts because that would cost us another 800. Terrible Customer Service and horrible return policy and procedures. I wish we had chosen any other cell phone company.

It took 38 minutes to simply file a request for someone to check out a technical issue with our cell phones. The support person started to fill out a "ticket", then something went wrong (she lost it or her computer crashed or something), and she had to start over again. To simply fill out a stupid form with my name, phone number and short description of the problem. Most of the time was simply me waiting... waiting... waiting... between questions. And she had to ask me to spell my name six times and still had it wrong. I want to cry.

Bought an iPad that had ability to connect to the Verizon network for wireless data access. I opted for a 1 GB a month plan that would auto renew. Worked great for a while until I wanted to stop the auto billing. I turned off the auto billing, wiped the memory on the iPad, and sold the iPad. Three months later I start getting billed $20 per month on my credit card from Verizon. I call their customer care and they ask for the phone number before I can be connected to a live person... I no longer own this iPad and I cannot reach anyone at Verizon without the phone number... which I never had in the first place.

The worst internet service I have ever had. Every time you call they say there is an outage. I have gone up to two weeks without internet and it was because of a bad modem. The only way to get someone to work on it is if you disconnect your service and then reconnect. Same story every time you call. They could care less about the customer... I have never dealt with a more dishonest company in my life. I don't even think they deserve one star.

My mom had Verizon and she bought me a phone.The iPhone5c and we had them for awhile. For 5 lines my mom was paying 300$ and more. She called Verizon and asked why her bill was getting higher. All they said was that you could get this offer that was a higher amount of money. My mom told them to screw off and she hung up. We switched to T-Mobile which is way less. We are satisfied with T-Mobile. The next day Verizon called asking my mom to switch back then they offered to bring the price down to $200 but with T-Moble we are paying less than that. So in my opinion VERIZON IS LEGALLY STEALING from American citizens. Verizon's employees are **.

I had a balance of over $300 on my prepaid account (at 1 time $800). Forgot to re-up by the expiration date (been customer for 25 years) but even though my balance could have been charged, they suspended my account and took the money. Angry. Hell yes. So goodbye Verizon, hello Tracfone. And it's almost impossible to speak to a real live person.

Verizon are liars and cheaters. While I am in the middle of a contract Verizon took it upon themselves to raise my bill stating all the customers had it raised. I know I did not sign an open ended contract that allows Verizon to raise my rates while in contract. What I agreed to pay when I signed my contract is the price I agreed to for 2yrs! They do not even care that they will be losing a customer who pays her bill every month and was a member when they were bell south! The customer service is poor and they do nothing but lie. It is sad that they are trained to be liars and cheaters!

When I try to speak to someone with Verizon Wireless, I basically press buttons for 10 minutes but never get to speak to an actual person. I've tried several different menu combinations, but never get to speak to a live person.

Almost two months ago I paid $97.73 for upgrade on my cell phone through #Verizon. At the time they were running a promotion stating if you signed up for a two year contract there would be NO CHARGE. I signed up for the two year contract and I was told the money would be returned. So I have been trying for almost two months to get the full refund. Finally, I got a check for $51.23. When I called to find out where the rest was, they talked in circles with explanations no one could understand. Every time I called to get my refund, I got all kinds of excuses. So much for being a loyal customer since 1995. When my two years are up, I am looking for another carrier.

When my 2 year contract ended I was supposed to start getting a $20 credit since my phone was paid off at that point. I didn't. They didn't give me the credit until I called and complained, and even then, no credit for the first month. That is pretty sleazy trying to continue charging for the phone when it's been paid off.

My parents and I have been with Verizon for 15+ years. Still on Verizon. In Livonia Michigan, (Detroit metropolitan area) my parents and I get excellent #1 LTE coverage on Verizon. That we recommended Verizon to our friends. Verizon is so fast, and reliable as well as more coverage. The best thing my parents and I like are Verizon's International plans. Cheaper than T-Mobile.

Hello. I like to share my experience about Verizon wireless store 121-20 Liberty Ave, Queens, NY, 11419. The guy is thief. I went on store to get new connection. The guy give me deal of 350.00 on Galaxy phone. I agree with deal. He checked my credit I got approved with no down payment. Then the guy gave me Samsung Galaxy phone S6 and he put accessories like cover and screen cover by self. And he asked me 200.00 cash. I want to give him credit but he said "Give me credit. I take 190.00." I gave him 190.00 but when he gave me receipt this 190.00 he DID not mention anywhere. I said "You have to explain me about this 190.00" but he have no good answer. After that he return me 60.00 dollar back. I DID not like service. I return the phone back because of bad reviews. Then he charge me about accessories again 50.00. He is thief. Be careful to deal with him.