Verizon Wireless Reviews

I signed the agreement for a promotion "buy one, get free phone with a new line" in April 2016 for the new Samsung phones. As of today, aside from receiving a bill last month for over $400 and one for over $1000, the free phone offer and the rebate has not come my way. I have gone and talked to Sadie **, the store manager in the Irvine marketplace store. She promised to resolve this situation and nothing ever happened after a whole month. I have also spoken to numerous people at customer service, 611 line, but nothing has been done. No one at Verizon cares about the customer anymore. They all just give you the runaround. Horrible, horrible service!!! Please stay away from Verizon!!!

Furious with the customer service at Verizon wireless. I have been on my family's verizon plan for 10 years now, I decided to start my own plan when I saw they had a buy one get one deal going on for the Samsung s7 phone so I went to a verizon store and set my plan up. I got one phone for myself and one for my dad to switch onto my new plan. About 2 weeks later a red line appeared on my screen from top to bottom. I brought the phone back to the verizon store where I purchased the phone and showed them the screen, they said it is a defective screen but they cannot do anything in the store since it was 15 days after my purchase and they only warranty it for 14 days... told me I have to call the warranty center since it is covered for 1 year and they should send me a replacement.

The only customer service rep who helped me AT ALL in the 8 months I have had troubles with this phone was Toni. Since I bought my phone in October it never worked properly. At the store I asked to pay off the phone all at once (I had a job that was ending and knew I could afford it at this point) but was told by Vicki(?) that was NOT an option, that instead I would HAVE to make payments on it every month. It was a very expensive phone (Samsung S6) and I was very excited for all the new features my phone would have. I couldn't even reliably make calls. It would sporadically drop calls, refuse to send calls and even miss calls without warning me! When the calls did go through it sounded like I was in a trashcan, I was a robot or I was very far away EVERY TIME.

I went to Verizon during the "switch" promotion. While in the store the salesperson said they were having a promotion on the Galaxy S7 - Buy One Get One. Cool - that sounds good so I do it. I ask the sales for an extra receipt so I could send it in with the other info needed. I was told I don't need to send anything in. In about 3 billing cycles I should see a credit on my bill for one of the phones.

No help from them whatsoever, and in fact 2 months ago was falsely told they'd send me the times of calls on the 2 days needed (one can get exact info about cellphone usage, but try finding out when a landline call was made on a certain day 3 months ago). Called back again today. Billing was more helpful, saying a call was made on the relevant day, but they cannot give me the exact time. That won't help in court. They told me Tech Support might have the info and transferred me. The woman, sounded like from Philippines, wouldn't give me an ID # and when I gently pressed her for it, hung up on me. I had to call again and explain the whole matter to a man who did give me quickly and politely his ID. He said Tech Support does NOT have the times of calls, and returned me to Billing. What a Catch-22.

I switched from t mobile and was sold on the idea of bogo (buy one get one bs) and $100 visa card for switching on all four phones. It's now over 3 months and only 3 cards were sent and one of the bogo deals was honored. Run from the promos. They won't honor it and will not help and will give you excuses and the runaround of why they won't honor the $672 card that I'm entitled to.

I have been a loyal and fairly happy Verizon Wireless customer for well over 10 years. I recently initiated a chat with a sales representative because my family was using all of our monthly data and my phone was almost due for an upgrade. I was quoted a price for an increased data plan and an upgrade to my phone. I was also told several other things that I have now found not to be true during this chat regarding ordering online and plans available online being different from Verizon stores. My bill is now (pre-tax) $60 a month higher than the quoted price. I spoke via chat to another representative regarding the bill, Rachel, who said all she could do is file a 360 and that “a call will be placed to you from upper management about the incident”.

Our family had 6 phones and 7 years with Verizon. Good income kept us ignorant to Verizon practices. Finally had an upgrade that became a nightmare and expensive lesson. I simply wanted to upgrade a phone that we had over 2 years. I was told about the buy 1 get 1 free Samsung S7 deal. I upgraded and got a new line for the next teenager waiting for a phone. While there told I was such a great customer I had a $200 credit. We have spent about $30,000 in 7 years so thought "Yes we are great customers". Said I would spend my $200 for new cases for the new phone. Told "NO". Had to buy new products. Given a Tablet & Hum for "Free". Got home and saw I just bought 2 more lines at $10 each for 2 more years with these devices.

Each time we return a phone back to Verizon they claim there is some type of an issue with the phone and attempt to charge us for returned phone. One time they claimed they did not get the returned phone but delivery tracking concluded they did receive it. Another time they said the phone we sent back was not the we purchased. Then they charged us to repair a phone that we later learned was to be covered under a recall warranty free of charge.

I have had to twice contact Verizon Customer Service at about 9 pm. At this time the calls have started going over to their outsourcing center in the Philippines. The agents ability to communicate, understand your problem and propose a solution is pathetic! No offence to the locals working there who perhaps are trying their best but shame on Verizon who have not provided them with the tools or training to do their jobs. They are even unable to pull up your account, forget about discussing issues one might have.

I was completely outraged when I walked into the store to upgrade my phone. My little Exalt. I had paid 2 payments to Verizon and then later was not posted but was on my tablet. Bruce was the salesman who I'd never seen before. I'm on disability and frequently make payments arrangements because I am 52, disabled and need my numbers of my medical team at all times. I need my phone. Because I had a past due balance they wouldn't sell me a phone. Then Verizon customer service who I called from the store said the manager could override it. Well, I received the cockiest look from a "professional" female who said no. I know Jeff is a manager as well but he didn't talk with me. I felt blown off. He then said "I can sell you a phone but cannot activate it!!!" WHAT!!! ARE YOU KIDDING ME? Jeff and Bruce both wanted me put off the store. Bruce took notes on everything I said.

Hi. I bought three phones with offer "Buy a Samsung Galaxy S7 or S7 Edge. Get one free" offer. For that I open a new line. Verizon has been charging every month $33 for device for this line which supposed to be due to rebate offer BUT they are playing games. See details. I have submitted all the related documents. First time in February 2016. They said that my documents are not readable. Then I submitted those documents again. Then they told me to wait 45 days to process my rebate. After that I called in April then they said my rebate will be processed, wait two weeks. Then I called in May they said the same thing. Last week I got an email they said I am not eligible for the offer. Verizon can see my new line and phone activation by looking my accounts but it seems to me that they purposely denying my rebate by using unethical tactics. Four months are gone but they did not pay the rebate. BIGGEST CHEATER OF THE YEAR!

May 2, 2016 we made the "switch" to Verizon. We were told that we could trade in our old iphone 5c & purchase a new iphone 6 (for $549.99), and when we rec'd our final bill from our old carrier, Verizon would send us a $40 VISA gift card. I followed all Verizon instructions for submitting the correct documentation (final bill from old carrier, proof of switch to Verizon, new iphone purchase receipt, etc.). I rec'd an email from Verizon stating that I would hear from them within 2 weeks of submission. I rec'd a tracking # via Verizon email. First tracking # said that my request was invalid. Submitting documents 2nd time to Verizon. Still did not hear back from Verizon.

I purchased a Samsung phone from Verizon four months ago. Immediately, the battery drained fast. A week after purchase, I went to the store to tell them the situation. Employee stated there was nothing he could do. I have contacted Verizon via phone and spoke with three different representatives, at three levels. After five days and countless hours trying to work through the battery draining problem, I was told the problem is a system problem that is causing my battery to drain. The only fix is to get a refurbished phone. I am paying a monthly payment for a new phone. Since this problem has been ongoing since the day I purchased the phone I feel the only alternative they offered me being a refurbished phone is unacceptable. This phone was defective from the date of purchase.

I recently broke my phone, got a replacement and tried to back up using the Cloud. DOES NOT WORK, it only backed up approx. 75% of my contacts (even though all my contact info should back up automatically). When I called after spending many hours on the phone with tech support all I got was "We can create a ticket." In the meantime, my information is lost, I pay for service and rely on them to actually provide the service!!! What a joke. Lesson is, become too big so no one can touch you and then keep ripping people off and getting away with it

One of my family member recently lost their life. My most instant reaction was to communicate this to my family member in Mexico. But my plan with Verizon Wireless did not include this feature. So instead of buying multiple $5 calling cards in a corner store I decided to give Verizon Wireless Customer Service a call. The agents replied that I was not able to add this feature because my account had been placed on collections for a returned payment (This returned payment was settled 3 days prior to this incident and my account was on a current status during this discrepancy).

Following an innocent purchase of a new plan in September, I walked in and was told I could no longer update my plan when I purchased a new phone in October with Verizon. I did not sign anything saying I was updating in September but simply lowering my minutes. I was unaware that Verizon had authorized "dealers," and they are not required to follow the same rules as actually purchasing my new iPhone for $550 over a lot of years was the only option. I was not told nor even informed of the loss I had created when Verizon asked me to improve my costs by changing my plan, I trusted them. I now no longer have the ability to ever be on the two year, buy a phone for $99 plans. It is horrible. Two and a half hours on the phone with them and nothing. Very dissatisfied with Verizon right now.

I was with Verizon for many, many years. Over about the last year, their customer service has gone completely downhill. When you call, they keep transferring you until you end up sometimes having to leave a voicemail, to which no one responds. I have been over-billed for my data. I originally had a Five Spot and very occasionally would go over the limit; usually when downloading a huge program such as Visual Studio. Over the last year, Verizon has consistently charged me for data overages and my use of the Internet has remained the same as it was in the past. Additionally, Verizon charges for a whole gig of data, even if you only use .01 of a gig. There is no reason why they should round up in this way. I consider this type of billing as unethical.

After 30 years, I regret to cancel my membership - unless - this is resolved. On 9/04/2015 I bough 4 cell phones from Verizon at Azuzs - 412 - w/ a promised rebate of $600.00. About a month later received $200.00 and no more. I've been there 9 times - once they said they were going to send a email. Nothing. They needed a supervisor to override whatever. Could not find a sales audit, etc. Last one a 'gentleman" told me - forget it was too long ago. Until now I cited Costco as an example of all business should be, but I am surprised that management does not keep tabs on the dishonest people doing business under your roof and still being called valuable supplier.

I came in to upgrade my flip phone to smart phone. Salesman assured me with my new plan my bill would decrease, as a matter of fact, he said he could add some new features and keep it at approximately the old rate ($165.00). Sounded good to me. First month the bill was $256.73. I was told that the first bill had non-recurring charges and future bills would be much lower. 2nd month bill was $210.05. I could not resolve over the phone, so make trip to the retail store where I purchased the plan. Found out Verizon failed to apply a $20 per month discount I was entitled to. Still wanted to return the added features that accounted for $20 per month. Manager was condescending and patronizing. She would not resolve my complaint to my satisfaction. She said they have a 14-day return policy. I have a 14-day correct billing policy. I believe Verizon is scamming seniors like me. I plan to report this to the FCC.

As other have reported I switched with the "pay off your old balance" deal. I started the process in March. They ported three of our six lines incorrectly and had to pay separate startup bills for those. Then submitted the information they needed. Received an email stating that my submission was incomplete. Called 30 minutes later they said it was fine. The system said it couldn't read my final bill, but it was legible to the person on the phone. They said everything else was submitted perfectly. When I received my first gift card it was only for $244. Supposed to be over $1000, called they said it was still in process and everything was fine. They said it could take until the end of May for it to fully process.

I received a phone call from a salesman at my local Verizon store in Owensboro, Kentucky. It stated that my information came up in the computer that it had been awhile since I updated my phones (I own two). He told me that if I would update my phones to the Samsung 7 that I would be given two 32 inch Samsung Smart TVs. I thought about it and even called asking questions about the upgrade and the TVs. Before ending the call I made an appointment with the salesman for that afternoon.

I switch to Verizon from Comcast as they have a better deal and I could save $20 monthly. They have the worse customer service ever! I have to call for each single request 10 times and be on the line each time for more than 30 minutes!!! I ended up to cancel my order and stay with my old career and pay $20 more/month!!!

I got online to upgrade one phone. I was prompted to chat with a sales associate online. That sales associate told me that if I were to add a line to get their promotion where I bought two phones, 1 being a new line of service I could cancel my old line and still get the promotion. I was lied to just to get the sale. After they had my money I then found out I couldn't cancel the 3rd line for 6 months. I will not purchase another phone from Verizon.

I have been using the Verizon Jetpack for about 6 months. Not only is it getting slower and slower to the point it reminds me of the internet in the 80's. Also although I only use the internet for research, Verizon sent me a notice last month I was out of data. I spend my time writing novels; I hardly even go on Facebook. I have a Plan X Large 12GB. I don't watch videos online. Still, last month I received a warning that all my data had been used in about three weeks. When Verizon sent me their notice, I was shocked. Still, that last dataless week, I avoided the internet and went gardening instead. This didn't prevent the company from overcharging me. These days, I am afraid of spending time in the internet for fear of being overcharged. It looks like it is strategy on the part of the company to invite customers to buy more data. I have called them and asked to removed the overcharge. They refused. So I am filing with the BBB.

Hi, I went to Verizon stand at Cherry Hill Mall searching for information about the new promotion. I was given all the information but before I could make a decision I was asked to give my social to find out if I had good credit. I definitely wasn't all cheery about giving my ss # but they insisted. Even though I told them I had excellent credit. I guess not everyone says the truth and I get it but I was promised this will not hit my credit score because it was a soft research. YEAH RIGHT!! Found out next day my score went down because of a hard hit from VERIZON. NOT COOL!! I definitely prefer Comcast promotion - I've been with them more than 10 years. I give the staff props for the teamwork trying to convince me to switch but I'm very upset for my credit. They need to know that it is a hit for people scores. Please let them know.

I moved to a minimal coverage area and was told if the network extender doesn't work I would be let out of my contract and given credit due to inconveniences. 13 1/5 hours on the phone and 3 trips to the corporate store in 2 weeks, issue still not resolved. Manager at local store treats customers poorly plus he has no clue what's going on. The store never answers the phone and 1-800 customer service will not let you speak with supervisor. I will NEVER use Verizon again. Run don't walk away from this company.

Phone and phone plan worked great for the first two months I had it. Now I never have service and can hardly ever load any of my apps due to not having service. Also two months after purchasing two Samsung Galaxy S6 edge plus phones outright, Verizon started selling buy one get one free. I'm appalled and seriously trying to find a better cell phone provider. I hate Verizon!

I don't have time to go into the whole three month ordeal, but they owe me $792 for a BOGO deal on Samsung Galaxy S7 edge. From the idiotic sales people to the idiotic management, there is no resolution process. Fact is, they screwed up our order numbers and have now debited the rebate, the management did several times. I have obtained an attorney and plan to sue as theft of over $500 is a felony. Pain and suffering will be included due to time and anxiety per my attorney. I would urge everyone to do the same. Take a stand against Verizon.

I was using Verizon 4g wireless internet as well as their cell phone service and was happy with them. The combined bills never exceeded $250.00. then about 2 years ago I received a phone message from them asking me to call them so I did and they claimed I owed them $6400.00+ for the previous months data usage (650 gig) and demanded payment immediately. I decided to fight and informed the BBB and FCC. I have received numerous letters from collection agencies since I just write back and refer them to the BBB case number. I'm not sure if it's coincidence but about the same time I received the call from Verizon for the amount of $6400.00 they started construction on a brand new store about 3 miles from my home. I now use Sprint for cell and just stick to broadband TWC for internet.

I have been with Verizon Wireless for 10 yrs. 2 years ago my husband got us two tablets that were free. The following year my tablet was stolen. I reported the tablet stolen immediately and was told that my service would be suspended. A year later I found out that I was being charged for the tablet the whole time. When I spoke to customer service and told them what was going on they told me that they could not credit the money back to my account, that I should have replaced my tablet. I will never use Verizon Wireless again! I will change cell phone companies immediately! They have the worst customer service and charge way too much to treat people the way they do!

6-7-16. On 2-17-16 My Verizon VS985 4G LTE Android 6.0 phone was updated. Due to the update I was unable to have my Text Messages Read to me with the Wi-Fi auto text message feature. I could still receive calls & verbally make calls; all from steering wheel. Incoming calls were randomly sent saying unavailable messages. I lost all my pictures. Functions were randomly turn on and off. I literally lost control of my phone. My phone now has to be charged more. Customer Service told me texting message function was my car's problem (wrong). Honda confirmed & car messages says my phone doesn't support that feature (I had and used that feature for 13 months). Then they said it was deleted due to new CA Law. (I suggested discrimination for Androids and not iPhones). I could still text in car when I was a passenger. I now have to pull over to read my messages. Just as dangerous as listening to them.

I'm extremely disappointed in this company. I was so excited to switch over to Verizon since Sprint was awful, only to find out the sales rep had completely lied to me to make the sale. I told him up front I didn't know for sure yet if I wanted to switch over just yet due to money at the time. I was just looking for a quote on switch over expenses. He then went along to tell me that any expenses from Sprint would be taken care of and I'd never have to speak to Sprint again, but that I'd also be getting a Verizon gift card in the mail to use as credit towards my Verizon activation costs. I thought to myself "wow, this is awesome! Why doesn't everyone do this??" Soon enough I get an email from Sprint saying they're sending my information to collections because I was $600 overdue on my Sprint bill.

Switched to Verizon 1 week ago. Jumped through all their hoops to get the refund on the 2nd phone as promised. We'll see if they actually give it to us since we have to wait 2 months to get it. Then today a friend call me and got my voice mail. When I called her back she informed me that my voicemail said they had called Chris's Auto. My name isn't Chris and I don't have an auto store. I called Verizon to get it straightened out. The woman tells me I must not have set it up correctly. 0_0

Verizon promotion buy 1 get 1 free cellphone promotion is a scam & a ripoff. Have talked to Verizon several times by phone & email & was told it would take anywhere from 15 days to 8-10 weeks to process. Verizon will drag their feet on processing & applying their rebate so they can send you a higher monthly bill that doesn't have the rebate applied.

Please folks, don't try to sign up for this services, they ripped me off in three months only of membership. I signed up for under a $100 plans but bills were coming up to over $300. To make the matter worse after moving my services to another provider they are billing up to an amount they can't explain over the phone, they keep transferring me to a different departments. I went to the store. They are the worst where I bought the plan. VERIZON, you will not get away with this, ripping us off like this, God will definitely catch up with you. It's too painful taking people's money like they are getting it from trees.

Called Verizon to speak to a representative about phone plans and options. Representative answered and asked me to go on hold so he could check about the plans I asked about. Thus begins the 45 minute hold that made me extremely angry, call was never answered and I had to recall to file the complaint. I did not get the name of the representative that answered the phone so nothing ever happened. Store Address: 10771 Gateway S Blvd, El Paso, TX 79934.

At the first day they misled me with the fees - took them 3 weeks to reverse part of it. Asked them for one month "travel related" plan, they let it run for 6 months.

I started the service on May 20th with Verizon only to be charged with 349.00 in four days. I was told about the 1 gig plan which I found later it was a plan that was for someone who don't use a lot of service. I was lied to by the rep about the service plan. I would advise anyone don't use Verizon service unless you want a over 300.00 bill for 4 days of service.

So they offer you the moon to sign up and it goes well but 6 months before your contract is up, they discontinue the offer without any notification. They are a sly bunch of fakes!

To anyone that is trying to switch over to Verizon please don't bother!! I have Verizon for my home and my restaurant and they are awful. I always have an issue. They make you hold on the phone for over an hour and most of the time they don't even fix the problem. I tried making a payment online and there was an error on their website that wasn't letting me get through and I called them, waited a long while before my call got answered and when I told them the issue they said "we charge if you wanna make a payment through us by phone." Are you kidding me? Why am I going to pay when the mistake is down on their end? Horrible customer service! Horrible overall and I would never recommend them to anyone. I'm going to cancel my service with them and I will never switch back!

Recently me and my wife switched cell phone with help of guys at the Verizon store in Porter Ranch, CA. Since then, I couldn't retrieve voice message. One day, my wife left the cell phone at home and went to work so I took both phones down to Verizon store in Porter Ranch to see how I could retrieve the messages. I was greeted and helped(?) by a young lady who started to ask questions instead of giving answers. After all questions were asked, she simply tells me that my name is not on the account (yet, they are taking my personal check for payment) and therefore either my wife has to be there in person or they need to call my wife to verify(?). Since I had both phone, obviously we couldn't do that and I left the store very unhappy.

I had signed up with Verizon with a girlfriend at the time. Got a new G4 and we were making payments on account. Both people were on the account. When we split up my phone had about $300 left on the bill. She called to have the phone removed so I could activate it myself. In turn I gave her the rest of the money. I only did this after her and I both talked to Verizon and removed the phone from her account. I asked the rep, "This IMEI number will no longer have any association with her information, account or bill, correct?" They stated it would never be connected to her again. I went on activating with Verizon again and used prepay. Used the phone for 5 months. Not a problem.

I opted to switch to Verizon with their "We'll cover your early termination costs" promotion. I went in person to a Verizon store where one of their employees entered all my information into their online reimbursement system. I had 3 lines to transfer - the rep entered all 3 lines into the system under 1 phone number (apparently, which seemed reasonable as all 3 line costs were included in the bill copy I gave him). This caused that main number's reimbursement to be stalled, and the other 2 lines to not get submitted at all for reimbursement (their ridiculous system requires each line to be submitted individually).

I've had what should be a very simple problem with my Verizon landline phone. Today was the last straw. When I make an outgoing call, another person's name (unknown to me) shows up on the caller i.d. screen of the receiving end. Perhaps, this person had this number at some point in the past, however, I have had this number for over a year. I have tried to resolve this problem multiple times through my Verizon online website, through speaking to customer service by phone and, as of today, through six in person visits to the local corporate Verizon store. Each time they "fixed" it, it was not fixed. On top of that, after my in person visit yesterday, I arrived home to find an email from Verizon that stated my monthly bill was suddenly $15.00 more than it has always been under contract, again after they didn't fix the problem.

Switched to Verizon Wireless over 90 days ago. They promised to pay the fees associated with switching from our old plan and carrier. They told us we need to pay the cancellation fee and that we will be refunded in the form of a prepaid visa card. Well... over three months later and no refund. To make matters worse, they offer no help when you call. They just continue to ask for more paperwork and documents. Its absolutely ridiculous. To make matters worse, we signed up for a $66 per month per phone plan. No mention of any additional fees. So, we were expecting our bills to be approx $130 per month total. Instead, we get $180 bills. False Advertising, Poor Customer Service and Lying. These seem to be the three things Verizon prides themselves on. Save yourself the money and brain damage. Don't switch to company. I'm positive you will regret it.

Had an account with Verizon Wireless for years (since 2010 with 2 phone numbers ** & **). In December 2015 I wanted to disconnect the line ending in 3720 because I no longer needed it and I also updated my address because I had recently moved. Somehow for some strange reason they decided to give the number ending in 3719 a new account number which I was not aware of! I thought I had just canceled one line out and updated an address and that's it. NO, that's not the case. A new account was created for the phone number (ending in 3719) that already existed under my name for years for some reason and I was never made aware of that!

I have a 4 business lines and 3 cellphone lines with this company. I have been on hold or trying to contact a "tech" since 8:15 am Tuesday May 31, 2016. As I'm typing this, I'm on hold for 45:03 seconds with this being the 4th phone call due to being hung up on/disconnected with since calling from the beginning of the day. I have online on one of my business lines, they want me to stay on hold on the other business line and have no way to call out or have business calls. I have lost a totals day income due to their poor service. I would never use this company for anything if there were any other choices for service in my area. Worst company to deal with.

The customer service doesn't tell us the truth about the plans and how much they're gonna be. We were 4 line and we have a plan that we talked for $340 for 20GB (for 4 line). The 20GB was not enough for us so we try to change the plan but one of the employees offer us that we can buy a box that we only pay $10 monthly and we accept it. After the box our bill have been changed from $340 to $400 every month but then he told us that we only going to have $10 additional to the original bill. (That's the first thing that they didn't tell us the truth.)

If I could give a zero star to this review, I would have. I called Verizon to cancel the tablets on my account. Not only did they not cancel the tablets, they CANCELED my cellphone!!! How can someone be this incompetent? Now they claim to be trying to retrieve my voicemail box. However, I received notification that the problem was resolved when it in fact was not. To make matters even worse, I received a letter from Verizon telling me that the tablets I called to cancel were going to be RECONNECTED!!! This is customer service at its worst. I have lost umpteen number of hours over the past several days trying to get them to resolve the issues, not to mention the extra charges that will be appearing on my account.

Verizon uses any excuse not pay out the bogo s7 rebate. Sold BOGO offer by sales person at Verizon. Rebate rejected because of a admitted technical error by Verizon. "Sorry for our error", out $700!

I was not happy with my phone or pre-paid service plan thru VERIZON and after a couple of disappointing years I switched to VM. I wanted to take my phone number with me since it's literally and legally *my* number. In order to release my number, VERIZON asked for my "account number and four digit PIN"... the problem is I do not have a "four digit PIN". The only account numbers are my phone number and a password I use to log into my account and that password is not "four digits" long. The AssHat I spoke to at VERIZON was so condescending and refused to let me talk to someone/anyone but him, that I gave up.

Verizon Wireless sent me an advertisement deal in my email inbox. The deal was for a free mobile hotspot jetpack. It says in black and white that it "Uses your existing data plan." There was just a 2 yr activation fee of $40 which it says in fine print at the bottom of the email. After using the number and calling Verizon to accept their offer, they start making excuses that they can't add their offer to my plan because I had the unlimited Data Plan. I talked with the initial representative, a supervisor, and a quality care rep. All said the same thing - that there was no way they could add the Jetpack to my Unlimited Data Plan. There was NO disclaimer at the bottom that suggested that my Unlimited Data Plan wouldn't work with this offer. I think Verizon Wireless should have to keep their word on their offers and not screw people over like me that have been with Verizon for 15 years. False Advertisement.

My then partner and I had Verizon as our provider under my account. We since split and she wanted her own account separate from mine. We did a lieu of liability with the help of my Verizon manager at the official store in contact with the manager of her store in another state. They said all was done. Bills continued to come to her in my name. Again the process was repeated by our store managers. This continued three more times, each time assuring both of us there would be no further problems.

Over 90 days ago we went into Verizon with the promise of paying off the cost of our phones from T-Mobile, 5 phones for over $2200. Still waiting! We have invested hours of our time sending in the same documents over and over, calling customer service to be told they have sent our claims for review during one call to be told during the next call they never got our claims. Again tonight I was on the phone with a representative and resubmitted for three of the phones they claim that two of the phones are in review.

I have very bad experience with Verizon. I have been paying more than $200.00 dollars every month and my plan is $50.00 for each cell and I have 2 cell but my bill comes more than $200.00 every month. Plus they told me that I was not in a contract. Now I see if I don't wait 2 years I will get charge for both cells so I recommend any 1 that want to leave other company please don't. Any company cell provider can be better than Verizon. Don't tell that no 1 told you if you get screw by Verizon.

After waiting for more than 3 weeks, I was supposed to get internet installation on May 24th between 1-5pm. No one showed up, no call, no email. I called at 6 and they said they were sending someone. The technician showed up at 8, said he couldn't install the internet since he was missing a wire. Sure. We rescheduled for today 8am-12pm. Guess what? Nothing AGAIN. When we called they said they would GUARANTEE that the technician will come between 1-5pm. Cool we waited. Now is 8pm no one came!!! I am so pissed. Called the customer service multiple times, they were not helpful at all. This is ridiculous!! I took work off for this **! Don't get Verizon! If you already did, switch to something else!! It's a trap!!!

I called in to Verizon to ask about replacing my broken phone. The guy on the phone kept trying to convince me I would only be paying $118 a month for a new phone on a monthly iPhone payment program. My bill kept creeping up with charges. When I was looking to switch to a new carrier, I called Verizon to ask them about implications of canceling services. They told me all I would have to do is pay remaining balance owed on phone and my final bill. So I did. Two months later an autopay alert came through from my bank indicating Verizon had deducted almost 300 dollars from my banking account. When I called in to speak to Verizon they told me they had charged me a termination fee. That was NEVER disclosed to me. I was told I had NO contract with Verizon. They refused to refund the money. I am taking them to small claims court! CROOKS!!!

After being an AT&T customer for many many years we decided to change because our friends raved about Verizon's coverage. We used the switch program and was told would receive $100 per line we switched. After exhausting all avenues and talking with multiple people for multiple hours they have said they WILL NOT give us OUR money! At this point since we followed all the steps and advice I feel this is fraud. Advertise something and then not follow through! We will be changing carriers! Worst customer experience I have ever had!

Had Sprint wireless. Wanted to switch carriers. Sprint placed in writing how much our early termination fees would be. Went to a Verizon store. Showed their associate exactly how much the Sprint early termination fees would be. The associate guaranteed us that Verizon would pay those fees. We ported over our numbers to Verizon and surrendered our Sprint phones to Verizon as they told us they would be returned to Sprint. When we got home we discovered that we had no Verizon service in our neighborhood. Notified Verizon immediately. They sent a technician to the tower and to our neighborhood to verify the service level. Returned to the Verizon to get our Sprint phones back and have our contract voided for lack of service.

I went to Verizon store in Naples, FL to get a second phone in my husband's name. Salesman told us they have a special and will give us a free phone with all accessories with no contract. We found out a month later when checking charges on our bill statement that they charged us $700 for the phone and we try to bring the phone back they said we have 2 years contract and we can't return it. This people are crooks. If a lawyer reading this and would help us to sue these company please contact me.

Verizon changed my password without my knowledge. I have contacted customer support since last week and they cannot reset my password so I can view my account online. This is an unprofessional and shady business. I do not recommend this company, it is horrible. Very dissatisfied and wish to terminate further business with Verizon.

8 days ago I went in and switched service to Verizon after a long time customer of T-Mobile. Bought 2 new iPhone 6+, cheaper phone and an iPad Pro. Read bad reviews on google but went anyways --- mistake #1. Sales lady Amanda was great so I thought well customer service probably hit and miss - whatever. Well she couldn't get my phone to sync over everything at the store, so after 2 hrs and about 20 attempts I just said, "I'd do it at home" --- mistake #2! After I got home I synced everything but there was a problem with my email - not a HUGE deal but mildly annoying. Couple days later I was at the mall and thought hey I'll have these applications geniuses take a look. 3 geniuses and no fix. Said to reset the phone. Okay not a big deal - just moderately annoying. 2 days later I try to reset phone. Email still not working, so I decided to stop back by the Verizon store on Parker and Twenty mile - mistake #3!

Shady! Asked them to give me a confirmation number for a payment or e-mail and they put me on hold for 20 minutes and then never gave me either. Spoke to 3-4 different people about it. Terrible customer service.

I decided after being with Verizon for over 20+ years their tactics were less than ethical. I bought a tablet through them on the no money down $11.99 a month payment plan over 24 mos. What the person I was talking to was told I needed that plan, I'm on Social Security and in no way could afford option 2 which was pay for tablet in 2 months. I was sent the contract in the mail, saw the 24 mos, okay it and sent back. Next thing I get is a $400.00+ bill. You got it, the cheating salesman ticked the other box...both were for 24 mos etc. Lesson learned there and decided to dump Verizon after checking out other cell companies. I noticed a $10.00 charge on my bill for a wifi usage fee on my tablet. I called and was told it was for wifi. I use a totally different company for my Internet and wifi.

We have been with Verizon for years, and we have had problems for years, problems we never had with Sprint, Alltell etc. Verizon sell devices that are defective, then, they send a refurbished phone with more problems, and charge for the defective device by saying it was damaged. Verizon should be shut down for routinely using deceptive business practices.

After seven years with Sprint, I changed over to Verizon for better reception. When I made the switch, the online chat person said I would be able to get the buy one get one free offer for the Samsung Galaxy S7, a $1,000 gift card for getting the new HTC 10, and Verizon would buy out my Sprint phones. This totaled over a $1,000 of incentives, so I made the switch. However, now apparently, I cannot get the buy one get one free offer because I did not save the boxes with the UPC code. Verizon cannot find a promotional offer for $1,000 gift card for the HTC 10, and because I did not completely cancel Sprint (I left a tablet, on) I cannot get a final bill from Sprint.

Biggest mistake of my life. Once you go prepaid you no longer have access to online help, real life rep or tech support all animated. I'm disabled, needed help, no way in hell. MCI is $5 more and has actual people who can help you with your problems.

I've been a loyal customer of Verizon Wireless for 15 years and while this isn't my first negative experience demonstrating just how little Verizon cares about their customers and customer loyalty, it will most likely be my last. My wife and I stopped into a local Verizon store on 5/21/2016 to take advantage of the 2-for-1 offer they are running on the Samsung Galaxy 7 phones. Our cell phones are both 3 years old and we've both been experiencing similar issues of late –which I won't go into here, but it makes me wonder if these devices are built to fail soon after your contract runs out to slam you into a new phone--but I digress.

We moved from MS to IL and switched from my previous cell phone provider (CSpire) to Verizon during a switch promo. When we went into the store and got our new phones, I turned my phone over to them in order to receive the promotion and avoid having to mail my phone back to CSpire to avoid finish paying the rest of the phone off which was about $230. I specifically asked the Verizon rep if I needed to do anything and they told me "NO" that Verizon would handle it. A little over a month later, I get a bill from CSpire stating that I haven't paid my final balance. I have NEVER been late on a bill...ever. I pride myself on my credit and thanks to Verizon lying to me...now it is blemished...but, that isn't where it ended.

We have had Verizon service now for nine months. I have a problem with them when I try to look at account online because of their password policy. Also each time I try to access my message box they ask for a password. It is the last four numbers of my phone number. When I enter that password I get a message that it is incorrect. I then reenter the very same password and it will go through to my message box? I did not set up a password for that phone and I don't want one.

I called in to Verizon to ask about replacing my broken phone. The guy on the phone kept trying to convince me I would only be paying $30 a month for a new phone and a phone plan. I told him that did not make sense and could I have a quote with the phone and phone plan. He rambled on and when I asked too many questions he hung up on me. Be careful with Verizon. They leave out very important details and try to trick you.

When I moved to Utah I switched to Verizon because of recommendations. It is easily the WORST service I have had since my first cellphone 25 years ago. If I am mobile the call drops about 60% of the time or people will tell me my voice is garbled 100% of the time. I have been to their center about a dozen times when finally they gave me a new phone, excuse me, an old used phone to replace my 6 month old Samsung. This phone quit working within a month. I am now on my 3rd phone which also was used and now it is freezing up. I have not abused my equipment and have never had any issue with equipment before Verizon. Also, their billing is a disaster to figure out with charging me for a phone then crediting me back then adding other charges. I will switch again when my contract is up.

I called the Verizon for the military Suspension, and they saying that they don't have a record that I Suspend the Account. Made phone calls all the time. Worse Customer Service. Even though that I have documents they deny that they didn't receive any document. Worse Service!!!

I switched 4 lines from T-Mobile to Verizon and they promised us visa cards to compensate for the expense of switching services. I submitted all the proper documentation within the time frame required and they denied it until I was beyond the 60 day mark then refused to pay altogether. They also approved me for a business discount, then haven't applied it. And, they promised a VR device with purchase of a phone which has not been received. This is the worst company behavior I've witnessed. Unethical, unprincipled, and with an intentional sales and customer service process designed to deceive consumers. It's literally bait and switch and no one seems to be doing anything about it.

I do not recommend Verizon to anyone. They pretty much screwed my daughter out of a graduation present. I had ordered a phone and an iPad Pro. I wanted the iPad Pro to be color rose gold. I told him five times what color I wanted. He still ordered gold. I was so mad and I called Verizon and tried to see if I could exchange it at the store or get one mailed in the right color (rose gold) not gold. They pretty much can but I would have to pay $78 in tax fees and in store pay $39 which mind you I've already payed out tons of money for all this stuff. I was so angry. So I'm taking everything back and getting it off my account and in mean time I'm looking for another company to have phones with because Verizon is not a good company. I can't wait to break this contract. I have 9 lines with these people so they're gonna lose out on a lot of money a month. Please don't phone with these people. PS I would have gave no stars if I could have.

I am in a purgatory between Samsung and Verizon. I purchased my Samsung S7 following the guidelines on the Verizon website, I was told I was eligible for a free Gear S2 watch or a VR headset. When I submitted my claim for my promotional goodie for buying a ridiculously overpriced phone, I was told I was going to receive the VR headset, even though I requested the S2 Watch. I have gone back and forth with the Prizelogic team at Samsung and ultimately received an email that said that I would receive the S2 watch. Instead, they tell me they've sent me a VR headset and that it was left on my porch on 4/8/16. Now, when I call to try to determine how to FIX this mess, they literally transfer me between Verizon customer service and Samsung customer service. I've been a 10+ year customer for Verizon - the way I've been treated in the last two months is going to make me shop for a new plan. I'm done living in Verizung hell.

Worst experience I have ever had. Should have stayed with AT&T. I have called 15 times on the reimbursement of switching services. I still do not have reimbursement or a call back. Never experienced service like this before. What has gone wrong with customer service these days? It no longer exists.

I have been a Verizon Wireless customer since 2000. My husband moved plans and I am still under contract. The cheapest plan is $77 for ONE gig of data and my one phone. I can't wait for my contract to be up so I can switch carriers. Greedy, greedy, greedy. Absolute corporate greed.

I have 3 lines with Verizon Wireless. My invoice was sent to my email yesterday and today I received a call from Collections. I have been a customer for at least 15 years and was shocked to receive a call regarding a past due. The past due was a result from one of the lines I suspended without pay. I receive a confirmation email the line was suspended on April 3, 2016, before my last month bill cycle end date.

Do you want to know why you shouldn't use Verizon? Or think one of their money back promises is too good to be true? Here is a good reason for both. I was promised a flat-rate trade in credit $200 if I traded my old phone and bought this new Droid Turbo 2. Well it has been 5 months, I've had to drive back to the store twice to talk to people, one trip was 4 hours in the store, the other trip was 3 before I was told I had to call customer support.

We have been long time (close to 20 years) customers of Verizon, have bought many phones and plans through them, and have never had a late payment. A few days ago, my son decided to split from my account and get his own account. In the process they gave him a new phone number and failed to advise him that he should transfer his existing contract over instead of starting a new contract. They did not do this and now we are stuck with one phone that has two contracts! I have made close to a dozen calls and most reps told me that it would be fixed, but was not. On top of the new phone and new contract I paid in April for my son (my bill was over $500), now I have to pay $270 to get out of the existing contract in my account that has no working phone number. These guys are crooks and don't value a long-standing customer who has never given them one problem in the past.

I am very dissatisfied and angry with the way I was treated after I lost my phone and had no insurance on it. They would not work with me and let me get a phone with installments. Yet I had just renewed my plan less than a month prior to me losing it. Customer service dismissed me and asked me to buy a phone from craigslist or amazon. I went ahead and signed up with AT&T and got a new phone that was not a downgrade from what I had. I called Verizon to make my last month payment and request for the early disconnection fee bill so AT&T could take care of it for me. She went ahead and charged the whole bill on my visa and said there was nothing she could do. Then she went ahead and charged me $5 for the bill. They are all about the money and don't care about their customers. Be warned, your bill goes up every month and when you are finally done and want to move on, they will take you for whatever they can.

A couple of days ago I was on the phone with a Verizon representative regarding my cell phone device. He transferred me to a different representative, who did not have an idea of what was happening with my device. Representative offered to call me back to issue a ticket number, and I'm still waiting. They are use to "troubleshooting" your device, and they will try to exhaust you before admitting that something is wrong with your phone and, since under warranty, will need to be replace. My cell phone has insurance protection, and nevertheless, have been purchased less than two months ago. I will not recommend Verizon to anybody. They provide the worse customer service!

Switched from Sprint to Verizon on April 25th and due to not having a signal here in Downtown Los Angeles, I switched back to another carrier, but before all that, I called Verizon several times regarding not having any signal in DTLA and I was told that they were having issues with their network and they will get back to me within a week to see what they can do. Waited a week and haven't gotten any call so I called Verizon. I asked the same question and this time I was told that due to the tall buildings it is impossible to get a signal. I told them that T-mobile and Sprint works perfectly fine here in DTLA and the reason why I switched to Verizon is because I had no signal from where I live.

We use Verizon Services. They are mostly good. For a large corporation, it seems as though they are too much about their "Corporatocracy" and leave the me, the customer short in many instances. For the cost of their services, they are not available enough to address concerns. I have been working with them, several times now, to correct a situation. We receive computer updates, unlabeled, that want to update our computers. Imagine receiving a message, on your desktop, to activate an update, an update that is undisclosed. REALLY? I have, very difficultly, contacted customer service, to report this and "finally" to a real person to no avail. This update is a cooperative between Verizon and Samsung. Need an excuse? Finger pointing to the other giant corporation is not getting it done. Pay attention to your stockholders Verizon first. But, remember, we foot the bill!!!

I was just notified tonight that my services may not be secure because I rescheduled a check until a later date. I made the best payment I could of $100 which was the last money I had and they said to me that my check could be cancelled and new payment needed after they got my money. I had no warning of what the call check abuse and I was just informed today that "Too many cancellations put you in that category." I said to the supervisor that just as I was not informed all representatives are informed and they should have told me about the policy upon the cancellations that were made. I do not understand why cancellations are such a problem if you're still getting the customers hard earned money. If I would have known my services were a toss up I could have kept that money to put on bills who would have gladly appreciated it.

I used to use ringback tone that has to be renewed every year. Two weeks prior to expiration date Verizon would sent you a text message with notification and advise to reply with "Y" if you want to renew it for one year forward. Though, REGARDLESS of me replying with Y, the ringtones will still be DISCONTINUED. This happens for second time already. One year ago I spend a lot of time explaining to custom support manager this problem. He promised Verizon will fix it, but issue is still there! Unlike last year, though, this year I called with same issue and they haven't even offered me a ringtone promotion! Bottom line is in my subject. Verizon uninterested in your complaints. What a shame!

I have suffered an injury behind the Samsung Galaxy Edge 7 due the overheating problems. I have spoke with the sales rep and customer support about this issue. They refuse to help me. I have now contacted the media in my area, the BBB, an attorney, and my state rep. I suffer from SLE lupus and due the phones overheating has caused me to develop a skin rash. All I asked was for them to switch out the phone to a different model the Note 5. But they refused. I have had this phone less than 60 days. I am going to do everything in my power to make sure the world knows that Verizon could care less about its customers. I have been with Verizon for over 10 years! They wanted me to pay another $600 and buy a new phone!

This company just kept raising their prices to the point where they were unaffordable. My bill was $280 for 4 phones sharing 10 Gigs of data. I went to Cricket wireless for $150 a month. I have 5 phones with 25 gigs of data and no overage charges. I have to buy out of my Verizon contract but it's worth it. I'll make my money back in a few months just on the savings with Cricket. They use AT&T's satellites and so far no complaints from the 5 users in my family. They noticed no difference in service.

On 4/30/2016 I went online to change my cell number. On 5/1/2016 I still didn't have cellular service, and was told the ticket was never processed and would be, and I would have to wait another 24 hrs. 5/2/2016 still no cellular service and when I called I was told technical services does not work on weekends and that I would have to wait 24 to 48 hrs for the number change to process... 5/4/2016... 48 hrs later still no service and not one representative or a damn supervisor can tell me why... After 2 hrs on the phone and numerous times trying to reset my phone... Nothing worked. And to make things even more upsetting they offered me 15.00 to my account... r u services. I'm now on probation with my job because I need my phone. Please someone help.

Just like someone else on this site had commented, don't switch to Verizon, they WILL not pay off your previous cell phone provider. I switched in January and its May and I have a $600 cell phone bill I'm left to pay. I contacted Verizon several times, spoke with many people, most of whom were not helpful. Four of those representatives offered to "call me back", I never received a callback. All of whom told me that it was Verizon's fault and that they were so sorry that I had to deal with these issues. I was even told to send them my old device, which is valued at $600. I shipped it to them and never received anything back. No money, nothing. I will be taking them to small claims court and I'm filing a police report for my stolen phone. Hopefully I get some answers. Please, do not buy into their switch to us promotion. As soon as my contract is up, I will be leaving. From the complaints it sounds like it will be difficult to leave.

Verizon has shoved its clients under the bus by selling their good name and goodwill to an incompetent provider without ensuring Frontier was ready for the challenge. As soon as this is over I will switch all my services from Verizon. I cannot trust them to protect a loyal customer for 25 years.

I contacted Verizon Wireless (VZW) about upgrading to a new phone. I am not interested in a smart phone. A flip phone works better for me than anything. I work hard outdoors and I don't need an $800 piece of technology in my pocket. I have been with VZW since 1999. In that time I have never taken them up on their free phones or other promotions other than a discount of a whopping $10/month. I don't use a phone for anything but talking. If I want to type, I use my computer like I am doing now. I don't do data transfer so I don't need that either.

Verizon offered me a real "deal." They gave me a new phone and took my old one. The service alleged to be the best was the WORST! I could not make, or receive calls inside my house. Tech support asked me to go into the yard, first the front, then the back. Within one day I had spent an hour on the phone with Tech support, was offered a $250 signal booster to plug into my wireless router to boost the signal. No thanks. It just happened to be Thanksgiving weekend, and a busy time for a hairdresser not to be getting her calls. I was back at the store ASAP only to find out I was ONE day, over the allotted time to get credit.

With Verizon after canceling service with them you are able to hold your account for 90 days to port your number over. I chose to hold. Had a credit of $16 from them. At around 60 days I was ensured through calling my service would be cancelled and refunded that balance. A month later everything went back into billing and when calling the rep had different notes from my past call. Miscommunication and misunderstanding.

My recent experience as I took advantage of the switch to Verizon promo in December. We're at the end of April and no payment. I've been in contact with them too many times to count. It's always some lame excuse "we have no info. Wait 5 weeks." More like 5 months. I ported over 3 phones and they want to pay out for 1. I'm stuck with a $500 bill from my previous carrier and today I finally got an email that I'll be reimbursed $20.00 for a phone that was owed a balance of $193. It's freaking insane. Don't do it!!!

I recently subscribed to the Verizon Hum service for my car. When I originally signed up for the service I was told that it only cost $14.99. I was told that I could return the Hum equipment whenever I wanted. It was never said to me that this was a contract and specifically a two-year contract! Now I have a contract that I do not want, and to top it off the service for towing was horrible.

Verizon has, by far, the worst customer service I have ever experienced in my life. I have worked as a customer service representative and technical support representative and my experience with Verizon has been beyond comprehensible to me. My story starts on 25th. I call Verizon to see what deals I can get on a smartphone replacement for my aging flip phone. I make it clear that I can spend up to 100 dollars for a phone, but I am unwilling to increase my monthly charge and had been previously told I could just share the data with the person who I share the account with (who already had data and a smartphone). The lady excitedly indicated that wouldn't be a problem and she had a pre-owned phone that was perfect. We get through the terms of service rant and I reiterate that I need to be assured that my monthly charge will remain unchanged. This is when she says that in fact my bill would go up by 20 dollars.

I bought an iPhone 6s Plus about 5 weeks ago through Verizon and it already developed an internal issue that will not allow the phone to be unlocked or go to the home screen. Verizon sent me a replacement, but it was a refurbished phone. I paid over $800 a month and a half ago and now I'm stuck with a refurbished piece of garbage that sells for about $600. Apple wants $99 or more to fix their crap. DO NOT BUY AN IPHONE FROM VERIZON!!! Neither Apple nor Verizon are willing and to stand behind what they sell. I will be leaving Verizon and I will go back to Android!!

I have been a customer with Verizon Wireless for 8 years and have never been so glad to leave a company!!! There was never any appreciation for our business. When I would call customer service, maybe once or twice a year it was always a 2-3 hour process because they would drop my call during a transfer. It never ceased to amaze me how within one company you could get so many different answers from so many different departments. Are they not all trained the same? It's no wonder 2 call centers are on strike!!! Bottom line is that they don't appreciate their customers.

I have been trying to change my data date. To NO avail will they change it. They keep making excuses after excuses of "WHY I CAN'T CHANGE THE DATE THAT MY DATA CHANGES". I talked to an employee named Kevin for an hour and 45 min on the phone about why I can't change this date... they even changed the payment date instead of the data date to show how ignorant these employees are. I was told that my data date cannot be changed. WHY THE HELL NOT? I pay my bill every month. Kevin told me that since we bought 2 more phones that I can't change anything??? I wanted to change it from the 18th to the 14th. I was told that my data goes 31 days, even though there are only 29.333 days per month in the year, we have to pay for 31 days??

Verizon refuses to provide me with full billing history of my account, doesn't have a signed agreement. Charges me $76 for using and returning the phone 9 days, report the account to collection without ever validating the debt. Open a second account and I paid over $2000 in 2 years with a $50 monthly bill, wiped out my cloud with irreplaceable data and report a second account as delinquent to credit bureaus without validating this debt either.

While Verizon has a good network that's all they have. I can't possibly list all of the negatives. They lied about being able to switch my old number to a new phone/plan. (it literally took 10 hrs on the phone and 3 trips to the store to fix this and then they started charging me for an additional line!) My data usage spiked up to about triple my normal usage during a time period that should have been less than normal (had usage increases during periods of NO activity). Verizon couldn't explain it but agreed to pay half of the overage (I got to pay half of the overage that I never used). Great deal!

Tried to cancel my service and switch over to us cellular through US Cellular's contract payoff promotion back in February. Did it through US cellular and gave them my Verizon phone because that was part of the deal. They took it and switched my number over. Still had a tablet and I asked if there was anything I needed to do to not be charged extra for having this tablet. Both US cellular and Verizon told me no and since then, my account had been deactivated.

They don't treat military veterans with respect at all and they are being complete ** when it's their fault their phones don't work. DO NOT USE VERIZON!!!

We had a wireless company before we moved and there was not adequate service in our new area. We went to Verizon and asked them if they had service in the area we moved to. They responded that they did. We purchased the phones and the service based on their word. We had to wait for the phones to come in. They said that we would get 300.00/phone as trade-ins. We waited two weeks for our phones to come in. We were told that all would be transferred the Saturday we went to pick up the phones. We spent all day there Saturday and ended up waiting until Monday before our phones were activated. The phones were finally activated. They did not give us paperwork for the trade-in phones. I had to jump through hoops to get that paperwork. There is no service where we live which was the main reason we changed companies.

Internet is garbage. I pay for 50 download and 0 upload, and I get a solid 5 up and 4 down on a good day. They are by far the worst internet provider I've ever experienced.

I need someone to contact me in regards to my bill jumping from $50 a month until $1600 dollars and I haven't had the service for a week and wasn't told if I went over the megabytes I would be charge a fee. I told them I use Internet for pretty much everything and they should have gave me the correct plan from the start not after my bill gets an outstanding balance of $1600.

After being a Verizon Wireless customer for 2 years, I upgraded my phone from an Apple iPhone to Sony Xperia Z3V phone. The Sony phone has been nothing but trouble. I have owned this phone less than 8 months and it has been replaced. There have been multiple issues consisting of the same text message being received 5 times or more, issues with saving calendar appointments (for instance saving the appointment as one time and editing it showing another), viruses on my phone even with Verizon anti-virus, and among various other issues.

I was alerted by a family member over the weekend that my voicemail wasn't letting people leave messages. I called Verizon from my phone and they said it was because I had been upgraded to free visual voicemail and hadn't used the prompts to set it up. Well, I didn't use the prompts because I didn't know because they never sent me a message, email, notification or anything. So when asking how long this was going on for I was told I didn't have voicemail since March 17th...

I have been a customer for over 10 years and I had an unlimited data plan. Verizon reps told me that as long as I do not make changes to the account like upgrading the phone my plan will always be the same price. Next thing you know in January my bill went up $40. So I called Verizon and I was told that plan went up in price. So I was curious to find out that when I bought a new phone for a full price so I do not have to change the plan. Why I was not told. I certainly would have made a decision whether to stay with or leave. I was told by the rep that she understands and spoke to a manager and agreed to adjust the price for 29.99. That lasted exactly 1 month. Folks I urge to leave Verizon for good and sign up with AT&T. Sprint. Not saying will be heaven but there is no more loyalty with any companies anymore. The only time they kiss your ** is when you sign up. 1 year later you will be kicked in the **.

I lost my iPhone but had insurance on it. The Verizon store told me to call a number and follow appropriate processes. I did that. With the warranty, the phone cost 150$. It was shipped out to me and I had it the next day. The phone I received was junk!!! The battery would not last longer than 8 hours. When I called Verizon customer support and told them the story, they gave me a BS answer. They told me it was probably my settings, that I had my screen too bright!!! He then later told me I could upgrade my phone for a new one at a cost of 38$. What a trap!!! This is not right!!! They sent me a phone with a poor battery on purpose. By sending me a poor battery, it not only saves them cost but makes me more prone to upgrade, making Verizon even more money. The real catch is this process keeps me in a contract, making Verizon the most money possible.

Two months ago I switched from AT&T to scamrizon, no typo that is what they are. It took two grueling months along with numerous chats and phone conversations to even get started getting credit for my AT&T phones. I am still awaiting the credits and the credit is only 278.30. Not that this would be a problem if someone could explain how they came up with that number and no one can tell me. You see I want to know how does one get up to the 650.00 limit?

So I switched to Verizon, Galaxy 5. Not only did they lie about service where I live but the darn thing has been a worthless phone. It turns on/off on its own. I can't make a call and I waited for 65 minutes at the store and got no fine service. Yet they had 9 employees sitting around and doing nothing and making jokes about customers. I don't have 2 hours to wait while 1 employee does all the work. And I can only use text and internet on it. What a complete waste of money and service.

After 15 years of being loyal customers we are DONE with Verizon! They really showed their true colors by scamming us into signing up with the Ellipsis Jetpack which after turning it on and connecting to it we soon realized it uses up mystery data at tornado speeds! In just days we were over our allowed usage (we never go even close to our allowed usage) and when all was said and done our bill was $1290 in overages!!! We complained about this device and how suspicious this is and a scam and after hours on the phone with customer careless they basically stuck their middle finger at us and said "too bad"!

The lying and deceit is the reason I will never recommend Verizon. 1st Lie: When I purchased my phone and plan, I traded in my HTC One, in return I got $300 credit. I was told I could put that towards a Tablet which I did. NO mention of any additional cost, NO mention of a $40 activation fee for the tablet and the extra $10 a month for the tablet. Also, though the tablet retails at $250, Verizon sneakily took my $300 credit... and on top of that applied another $5 a month charge for 24 months for the tablet... bringing the cost of the table to around $500. I ended up having to spend my time returning the tablet to the store and fighting with the salesman to reverse all charges. Horrible experience.

I recently took advantage of the Verizon Switch Program, by switching my 4 phone lines from Sprint to Verizon. In order for Verizon to reimburse you the balance you have on your phones, you need to submit your final Sprint bill, along with the pay off receipt you receive from the store. Pretty simple and straightforward program, so I thought. Long story short, I submitted my paperwork on 4 different occasions, along with my local Verizon store, submitting my paperwork on 2 separate occasions, just to have all request denied.

I purchased a Verizon prepaid phone and pin from Walmart. I had a hard time activating it and I called 611 several times. I told her that I am trying to activate the phone and the customer service representative explained that the phone is already activated. I stated that I just purchased the phone. She stated that perhaps the person who had the phone returned it and so the phone was not deactivated. The customer service representative then proceeded to help me and then the phone went back to the prepaid activation line, which I could not get through to. I was on the phone for an hour or more that evening. I finally tried again 4 days later. I finally was texted the number for the phone and the phone was activated through the automated system. However, I could not use the prepaid pin.

Verizon had a promotion that stated "get 2 phones for the price of one and if service is unsatisfactory, we will switch you back for free within 14 days of contract". We traded in our phones, 1 Samsung mega and one Samsung S3. When we got home, no service. We had the same problem with AT&T but we bought a Microcell to extend the signal, which worked. So, went back to store couple days later and was told our old phones were gone! Could not get them back and the free switch did not happen I had to go back to AT&T and buy new phones. Also, the cost after returning the Samsung S7 phones we had because they would not work with a microcell, was more than $400.00. So much for free. I think the state Attorney General should look into Verizon's crooked advertising and either heavily fine them or put them out of business.

Verizon sold my contract to Frontier without my knowledge. My phone won't work, called Frontier and was hung up on 4 times. Next day finally got their tech support and they were so rude and couldn't fix the problem. Blamed it on Verizon not doing their job. Verizon changed their contract with me so I'm cancelling my contract. There is a class action lawsuit and I'm getting on. Verizon needs to be sued. Also the service you paid a ton of money to have Frontier doesn't give you the same service for the same money. Frontier is as bad as Verizon.

If tempted by sign on deals please avoid this company at all costs. The billing is the worst nightmare you will ever encounter if you have any problems. The customer service is absolutely terrible but they will say it all with a smile. They have no desire for customer retention and will squeeze every penny they can within their legal contract. If you terminate service they shut off your service immediately but charge you until the early end of that billing cycle because it is in the fine print.

Purchased 3 phones from Verizon Wireless in Rising Sun, Maryland 20 years ago - at least give or take. At first I thought I was doing good even though it was real expensive. Well first thing I found out no reception so I took a ride to Rising Sun to tell the lady at Verizon the phones do not work she said "Well you've done purchase them. There's nothing you can do for 2 years." But she offered to upgrade all the phones I said "No. Please take these phones back. They are no good."

The associate was polite; however, I am a new customer who was not satisfied with the resolution provided for nature of my call. I work for a fortune 500 company and a lack of transparency about fees can lead to lawsuits. A company as large as Verizon in good faith should have refunded the $60 activation fees that I was assessed when Verizon never advised me of this. I was told that the disclosures advised me of these fees, and I explained that unfortunately that rep used a tablet and all I was asked to do was sign and initial and I was not shown the disclosures to read.

Very disappointed with the lack of customer service I have received by Verizon over the last few months. We have had more trouble since switching to the new phones, the Droid Turbo (we have four lines, three of which are all the same type of phone). The phones aren't usable half of the time and Verizon continues to try and pass the blame onto someone else. I have had my phone replaced three times now, as that is the only option Verizon has given and each time I have the same, if not more issues. The other Turbos on my plan have the same problems. I have contacted tech support on several occasions, only to be told there is nothing wrong with my phone, or that it must be my house (they don't guarantee coverage indoors, by the way), and yet, my boyfriend has a Samsung Galaxy edge and his phone works perfect regardless of location.

I got a phone for myself and one for my daughter. Last December I called them to put a limit on my daughter's data limit. The lady on the phone said she did. My ex-wife took away my daughter's phone but I was under contract so still kept paying the bill. Last month, my ex-wife started using up data so I went to the store to check on the block... There wasn't one, but the lady said she'd put one on. Well, today I got a message saying I was over my data limit again (and my phone's data is off, I use wifi). Went to the store and yep, there was no block. Furthermore, I'm responsible for paying the overage ($300 worth). They say they can put on a block... Yeah, right, but can't refund any money. Horrible service!

Verizon is completely unbelievable! I made the mistake of referring them to the company I work for and OF COURSE... Houston we have a problem. They are overcharging, without having proper paperwork to back it up. Actually they have several different amounts the company owes. They can't even keep that straight! Completely utterly horrible company, the service is terrible, they are overpriced and I NOR ANYONE I KNOW WILL BE USING THEM AGAIN.

I've tried to solve this with Verizon amiably but they won't do it. I've been a customer for years and at end of my contract 3-29 moved my plan to Sprint. Now Verizon wants to charge me a whole billing cycle thru 4-16-16. I only am willing to pay half a month. They keep lying and saying my 5 family lines aren't ported completely. I have two other lines they created for me to keep my phone numbers on actual active lines. These are "ghost lines" I've already paid hundreds and hundreds of dollars on that no one has ever used or spoken on. They already got free money from me for those two lines.

The Verizon came out to our home, sold a bundle package for $109.00 plus taxes which came out to $156.82. They informed me that the first bill would be higher of course. 181.83. Guess what, all my bills are the same 181.83. What happened to the $156.000. They charge $79. For only 3, 6, and 10. That's crazy. All lies. Very disappointed.

I have a many years old Verizon prepaid wireless number that I purchased specifically as an emergency/back up cell phone because there were and still are areas in the USA that seem to be non-responsive when I need to call certain areas of the country using my other carrier's cell phone. (Despite Federal regulations, not all of the major corporate wireless carriers play nicely with each other.)

I traded an iPhone for a less expensive phone. In order to get a 'discount', a landline was added to my account. $26/month for 24 months. I NEVER used the landline. Never got the equipment, never used it. Can't prove it. I paid over $600 for a 'downgrade'. The Customer Service Rep "lost" all of my pictures (over 200) during the transfer. Oops, sorry about your loss.

I switched to them from T-Mobile because of their promotion. They make it impossible to get the reimbursements they promise. I even went to the Verizon store and had them do it for me. They still said it was not done right by their own employee. I never got what they promised and now I'm stuck with their terrible incompetence and horrible service. I will go back to T-Mobile as soon as I can.

I saw a promotion on tv that said to import your cell phone number from another carrier and you will get 2 gigabytes free added on to your account. I imported 1 line to the Verizon account and did not see the 2 extra gigabytes on the account. I called customer service 3 times and they wasted over 2 hours of my time just to tell me that I did not qualify for the promotion because I did not choose a device payment plan. That is false advertising, I am very disappointed with Verizon service and as soon as I am out of contract in about 4 months I will take my phones to a different carrier. Customer service just keeps on the line for so long without giving you concrete answers. Thumbs down for Verizon.

My account was hacked through Verizon. I started getting texts that my information had been changed so I called to follow up. I found out that someone had hacked my account, changed my email and address and ordered phones. Verizon assured me they canceled it all and I was not charged to my credit card or checking account on file.

My old phone stopped working so I needed a new one. Picked out a Samsung 7s. Verizon told me it was not available in the store yet but I could order it online which I did. Later on I get a email from Verizon that I would have to turn in my old phone. Called Verizon and talked with rep who told me if I turn in my phone they will give me $45. Well after I told her my phone stopped working that's why I needed a new one she said "If you do not turn in the phone" I was going to be charged $200. I tried to explain that I do not have the phone any more and I bought my phone from Best Buy not Verizon. Does not matter if you do not turn in the phone it will be a $200 dollar charge. No wonder everyone hates Verizon. No common sense at all.

I went to Verizon because my phone said it was out of storage and that it was almost entirely filled up with photos, even though I only had 5 on my phone. The man who runs the store was watching a soccer game. He clicked all over my phone and changed all of my settings, then, while still watching the game, handed the phone back to me and said, "I don't know. Try Apple."

Verizon Wireless sucks. It always says I have 4G LTE and it never loads a 7 sec. Video? Go to my local store. Say that they can't do anything about it. Get a new phone and still the same thing. I'm done with this company. It SUCKS and they still charge even though you never end up connecting!

A couple of weeks ago my phone received a short. Had a power outage. I call Verizon customer care the rep told me to go to the Verizon store and they will be happy to assist me. I did not have insurance at the time. When I went into the Verizon store I was advised that I was eligible for upgrade. I decided not to take advantage of the upgrade. Instead I bought a mophie juice pack. Today March 30th 2016 I called Verizon to try and get a phone replacement. I signed up for the insurance, the rep tells me over the phone that I would have to go to the Verizon corp store. I told the rep that I was told that last time. The rep called the Verizon store to verify that I will get a replacement in the store. The manager insisted that I would get a replacement.

I canceled my contract with Verizon in December 2015. Knowing that I would have monies due, I was going to change to Sprint and Sprint was going to pay off all of my extra bills from Verizon. I completed the process of changing in December. I let Verizon know and I asked for a final bill. The next month I thought I received a final bill. Upon receiving the bill I was going to pay it. So I called him on the phone, spent about an hour and nobody could advise me this was the final bill. I told him I want to pay off the bill and be done. A few weeks later I received another bill with a higher amount. I went down to the Verizon store to go over the bill. Nobody knew how to explain the bill spending an hour over there, an hour on the phone, there were still no answers. I then asked for supervisor.

Treat your customers with respect!

For months now, Verizon has been marketing themselves as a "better network". (At least, it sure shows in how much they charge me). But I'm constantly getting dropped calls, I get no signal where I work, and data capacity is always AWFUL in crowded areas. I would switch to AT&T if they would let me out of my contract without paying a fortune. Don't choose Verizon Wireless!

Was a long time customer of Verizon post-paid. In the past 2 years I noticed the service was getting slow and not as good. In 2015 I switched to Verizon pre-paid and what a mistake. They talk to you like you're some criminal and aren't very helpful with answering questions. They also like to transfer you back into the automated system, which is like a maze to navigate. Their customer service reps lack training and knowledge. The reps in the stores, whether they're corporate or 3rd party, are very helpful and knowledgeable. I switched to RingPlus to get faster speeds, the same coverage, better service, all for free! Yes, free on the Sprint network.

I had a 3 day test period with no fee return within 3 days. Sounds good! Took wireless receiver home, not enough signal. Returned equipment next morning. No problems. Now this gets interesting. Refused to return $30.00 "deposit fee." What?! Called customer service many times. Finally gave up. LOST $30.00. VERIZON is now billing me for $6.24, a made up amount on a closed account. Got a letter from a collection agency and are sending a statement. WTF. It's closed. They owe me $30.00 not me owing them... Bang!!!

Yes, I use to be a customer of Verizon. I too was scammed with just about everything these other customers are complaining about. I especially would like to mention that I had already planned on getting out of Verizon service for my 3 phones/contracts that were due to expire in 2014. However, Verizon took it upon themselves to CHANGE my contract end dates into 2015, and then told me that I had changed them? How is that possible. How did I have the authority to do that?

Discovered today that I have paid Verizon Wireless $250 over the last 26 months for Verizon Total Mobile Insurance that I never asked for or authorized. I received a letter from an insurance company Asurion stating that my insurance plan was going to be increased from $10.00 monthly to $11.00. Until I received this letter I had no idea that this amount has been added to my phone bill every month.

Verizon changed the password on my email account without prior warning. I found out by calling (after holding for 20 minutes to get someone on the line) that the reason why they changed my password is to force me to call so I can get set up with AOL email which is now a requirement. That call took over an hour. Today, two weeks later, I was no longer getting my emails in Outlook. Another 20 minute hold and call to Verizon. They transferred me to AOL. I was on the phone with two other people. The first person had me enter my password with the same settings (that were not working) about 25 times. I was transferred to a higher level person. She could not speak to me. She could only chat. At various times she just disappeared and I waited up to 5 minutes for her to return and continue to work on the issue. She got it to work.

Store manager (Michael) was rude to seniors and mocked their knowledge of cellphones. Refused to help one senior and kept me waiting 2 hours until I left in frustration. Had my issue solved at another store in 10 minutes. Other staff seems concerned but store is run by a rude manager with issues.

We have been Verizon customers for years and our son has now went thru seven phones. My son and I both purchased a Apple six in the past year and I added insurance to his line. Two weeks ago he dropped his phone in the ocean and when we called to get a replacement using the insurance we were told that the insurance was placed on my phone not my sons. I said "no I added to his phone, why would I put insurance on mine? I never had to replace a phone due to damage?" They said they have no idea how it happened but there is nothing they can do. Verizon never owns up and admits they made a mistake and does nothing to assist the customer. This is not the first time they screwed up our account. Their customer service continues to get worse.

I purchased 2 new iPhones and the protection plan that my sales rep said was THE BEST ONE. My rep said that the tech-protect plan would allow replacement of my phone immediately at any Verizon re-seller for any reason (even if it fell in the toilet). It sounded perfect. Until 16 months later when my daughter's phone broke, and upon calling my rep at the Berwyn Verizon store I was told that Verizon decided not to continue with this policy and you could no longer walk in and get a new phone. To make things worse, even the manager at this location wouldn't do anything to fix this. The tech-protect plan was cancelled on March 1, with no notice to customers, and all the manager said was "sorry"? He actually tried to defend Verizon. Really? After I've been paying $11/mo for 16 months? They don't stand behind their promises. Don't take your chances getting a phone here!

My bill last month was 170 with 60 in credit for 1Mb overage on one line. After paying 179 for February to be current and keep line, this month I receive another bill for 50 for FEB, which I ALREADY PAID. Bill this month is 90 for a 45 month plan.

Verizon has billed me over $400 for a jet pack that I cancelled in May of 2014. A jet pack is a wireless hot spot. Verizon has confirmed that I did not use the device during this time period. They informed me that they could not refund the entire amount and said that they would "partner" with me on this over billing. They then offered me a $60 credit. When I asked to speak to a manager I was connected to Christine in the South Carolina office. Christine punished me for requesting a manager by taking away the $60!

Well my story is long, costly, and downright wrong. I have been a loyal customer for almost 3 years. I cannot express enough go elsewhere for your cell service, unless you like paying for things you don't have! It started with a "hot spot". I had for 10 months before I added any phone's or tablets. One day the hot spot broke, I then took it in and was told the device was not broken but the contract was up. I signed another contract for 2nd hotspot. The device was broken, and the contract was up! I go in a few months later, and I am asked why do I have two hot spots. I said, "I don't. I just have one." She shows me on the computer where I do have two! I called #611, told them what was going on, who would knowing sign a second contract on something they have? They told me it was taken off my bill, but it was not.

I had Verizon Wireless for over 16 years. Not one time did I ever miss a payment, not make a payment in full, or be late on a payment! When I decided to switch to AT&T wireless I called the Verizon store to verify that I was no longer under contract. The woman at the store on Route 82 in Strongsville, Ohio, that I spoke to assured me that I was no longer under contract and would incur no penalty for switching. Lo and behold, I was charged $120 for an early termination fee for ending my contract 2 weeks early! I'm quite sure she did this on purpose since I was honest and told her I was ending my service.

I'm very regretted switching over to Verizon from T-mobile and convincing all my family members to port in their numbers to Verizon too. We are now paying a lot more than when we were with previous service providers, but we feel like we don't get what we pay for; no customer service and no technical support. I bought a new Samsung Galaxy 6S edger from a local Verizon store. It turned out they gave me a defective phone. The touch screen isn't responsive. The phone gets overheated. The phone shuts off by itself multiple times throughout a day. The battery died in the five month of use.

At this time I am anxiously waiting for a Verizon Fios billing supervisor to call me back after being passed around by many different representatives all morning. My issue began back in November 2015 when my husband and I decided to changed our current cable package - this was our biggest mistake in life to date. When the change was made we were not communicated that our ONE-BILL enrollment would be de-commissioned. It was not until I received a message from VZW that my cellphone bill was due that I realized our autopay had also been adjusted. As a result, I logged in quickly to VZW and paid the cellphone bill. I logged into Verizon (Fios) no bill due. At this time, and days later, one bill was autopay deducted from my husband's account. My husband was overseas and this was a very big surprised to him as I told him I had taken care of things.

On 13 Sept. 2015, my mom and I bought 3 Samsung Galaxy Note5s for my Fiance, my 8 year old son and myself. The phone I got, surprisingly had 20% battery life when it was activated... My fiance and son's phone had to be charged while being activated. I forgot to plug my phone in that night, and when I plugged it in the following day, it got so hot that it burned my hand and 3 hours after I unplugged it, it was still very hot along with the box it came in. I took it back to Verizon and they refused to honor their warranty. Instead, the sales rep. took the phone to the back room and put a couple micro scratches on a corner that you can't feel and barely see if you look really close. I was told I had to file a claim with insurance and pay $150 for a refurbished phone... I just paid $700 for a New phone that is defective and doesn't work! Basically I would be paying $850 for a refurbished phone. I don't think so!

When I terminated my service in Verizon in Jan this year, I was told that I only needed to pay off the device fee and the service fee till the day I discontinued my service but afterwards I received full month bill from Verizon. I called in to talk through this issue with Verizon rep. She rejected to remove the amount which I was not responsible for. She just hung up the phone in the middle of our conversation. That was the most ridiculous customer service I have ever experienced. Verizon definitely does not have consistent policy, different reps say different things. They just got you to use their service by all means but they would never deliver anything. Their policy could change any minute once you walk out of store. Customer service reps are very rude. Definitely no business with Verizon.

Absolutely pathetic customer service, no one can answer a simple question. They'd rather pass me from one person to another then had me on hold for over 20 minutes before hanging up on me. What kind of million dollar business can't hire decent knowledgeable help? Quit hiring druggies and get someone who went to school hired on. If I could go lower than 1 star I would. Absolutely pathetic.

I changed to Ting after paying Verizon's exorbitant prices for years. After I cancelled my service, I got a bill for $328.17 for "early termination". I had called 6 months earlier because my phone wasn't working and had given all my information (username, password, etc.) to the tech, to try and get it fixed. They couldn't fix it and had me send in my phone for replacement. Six months later, they're telling me that I'm being charged for "early termination".

Unbelievably HORRENDOUS customer service with Verizon! We tried them out last Aug. We went with the phone promotion, and signed up with 3 lines. (One phone was never taken out of the box, because we wanted to ensure that service was good before using it.) There was no service at our house, which was defeating the whole reason we got the 3rd phone (instead of getting a land line, and so our oldest can use it when he's away from us). And I'm a stay at home mom, so I'm home more often than not... So after many attempts to get better service with their techs help, they admitted I was just in a bad area, and would not get service. So we returned everything in their 2 week worry free return period.

I have been trying to cancel a cell phone line that I no longer use for months. The contract expired so I wouldn't have to pay a cancellation fee. They renewed my contract, why I don't know and now I can't cancel without paying the cancellation fee. Their customer service is the absolute worst. It takes on average 20 min to get to a human being on the phone and when you finally get someone they just read a script to you and are completely unhelpful. In order to resolve my problem I have to wait to be contacted by their extraction team which can take 24 - 48 hrs... I've been waiting 356 hrs. And the icing on the cake was today I received a letter saying the insurance plan I have on the phone is being increased. VERIZON SUCKS.

I have been a Verizon customer since 1999. I currently have 4 smart phone lines. Each monthly access charge is $40. However, what I didn't know, was once your 24 mo contract is completed, the access charge should be $20. Verizon will not drop the price unless you call and request them to. That seems incredibly dishonest. Am I the only one that didn't know this? My son recently upgraded a phone that he had had for 32 months. I paid Verizon an extra $20 a month for 8 months for that line.

Quality of reception was good, but I ended up buying the "insurance" plan and it turned out being totally useless and expensive. I was paying $10-20 a month because the salesman convinced me to do so. He also stated the coverage would cover anything including lost, stolen, broken, water. Well, it might. But when I went to use it a year later because of the cracked screen they told me there was a $100 deductible! It's a $25 dollar fix and they wanted $100. Dishonest.

I received a hotspot in mail which I never ordered. I kept calling customer service to resolve this and customer service rep said I ordered it in a retail store (which is not true). I asked them to send the documents I signed they say when I ordered. I never received them. Now after more than 2 months they say since it was sent by a Verizon retail store, customer service can't help. I think it is kind of a scam. They send products and start billing for it. Verizon customer service sucks.

When I first started a cell phone plan with Verizon, my phone bill came up to 30 dollars a month more than what I was told. I was in a non-contract plan and after several months got tired of the high bills and switched carriers. Now about 6 months later, they're still saying I owe them more money and am up to almost 2000 dollars to end the non-contract plan. The last time I spoke with them, they told me I didn't owe them any more money and that my account was shut down and I wouldn't get any more bills. Now I just got a call from a debt collector saying I owe them close to 700 dollars yet.

Verizon changed my plan without my consent to charge me higher fees. I was grandfathered into a plan including calls and texts to Canada and roaming calls and texts from Canada for a flat fee for over 18 years. One day they just took it away and unfortunately I wasn't on my computer every month to check on my plan and they told me it was past 60 days so I can't get it back. Make sure you check your bill regularly with that company as they will use some nasty tactics to get more money out of you. They got me and now it's time to find a new cell phone company to give my money to...

Over the course of the last YEAR AND A HALF, have been having problems with Verizon's network. Text messages not going through, calls not coming through, etc. This has been an issue off and on. Every time I call Tech Support, I get a promise that they'll look into it. I'm done waiting for them to fix it. 6 days ago, they promised me a call back within 24-48 hours... Thank goodness I didn't hold my breath. I am leaving Verizon Wireless. AT&T and Sprint's networks are more reliable and better priced.

You pay a large amount to receive the WiFi card and a monthly fee to use it, but when it slows down for reason unknown to you, (per them Verizon) they charge you another fee to replace something they are renting to you that does not work.

I am one of the Verizon customers who still had a "grandfathered" unlimited data plan. I had passed up on other deals and promotions, phone upgrades, lower monthly bills, etc. in order to protect and maintain my unlimited data plan. I had been promised a long time ago that as long as I didn't make certain changes like use their promotion to get a subsidized phone my plan would be respected. Now I find out they up and changed my contract and are charging an extra $20 a month. I paid extra for years to maintain the privileged and now I feel like it has been stolen from me. Is there a class action lawsuit on this issue? Can I sign up? Should I not switch over to a shared plan to maintain my claim? Since they already breached my original contract I don't see the point in "protecting" my grandfathered plan anymore.

The billing that I was offered was not the billing that was actually billed. There were hidden charges and taxes that after paying over $400 per month for several months, I called to terminate my service on all devices. The first rep said she had to get permission from her supervisor. After 40-minutes on hold I hung up and called again. The next rep took 2-minutes to do what I wanted and expected. I do not care how much my final bill will be. I refuse to pay any of it when I was nickeled and dimed to death. I'd rather have my bill in collections than pay them a cent. The way they pull customers in and spit them out needs to be more regulated. I am outraged at how this must be going on with countless others and they are taking the money in.

N/A.

Vzw has increased the rate on my (locked in) rate for my unlimited data plan. They prohibited me from obtaining a new contract containing my existing data plan so as to "keep the rate" and do not offer the plan as an option anymore. So now they unilaterally increase the rate since Nov 2015 and refuse to budge. But instead have trained the staff to "sell" the new rate ie "Considering the amount of data you use Mr. ** don't you think $49.99 is a great price!"... told to me by 2 different reps.

After one too many issues with customer service I finally decided to move over to T-Mobile from Verizon on December 21st, 2015. It has been a nightmare ever since. I cancelled my service on December 21st in the store but the representative failed to do it. However because two of my lines ported over to T-Mobile my account was in limbo and I wasn't receiving any bills and my access to the account was revoked. They still have not sent me my final bill showing the early termination fees so I have missed the deadline to submit them to T-Mobile to get paid despite spending many many hours on the phone to get this rectified. The call center sends me back to the store and the store so the call center have to handle everything.

Switched because they were the only carrier with service where I wanted. Had to drive an hour away to get good sales help. After many negotiations, I had to get used phones to save money, even though I had just bought a phone outright from them to try out the service. Then I was charged connection fees that were not previously mentioned. The salesman was going to waive the activation fees if I got the used phones, then it ended up costing $130 that I wasn't expecting. Found out today somebody with Verizon pays $270 for unlimited everything for 5 smartphones. I am paying $130 for one smartphone and one flip phone and 12 G data with a 2-year contract.

I moved to a somewhat rural area on the outskirts of Denver about a year ago. Much to my shock, I discovered that although I was only 6 miles outside the metro area, I had 2 options for Internet service - Satellite or Cellular. Because a large portion of what I do requires VPN connections, I knew that Satellite would pose a latency problem. I soon discovered that Verizon offered their Home Fusion product (think of it like DSL or Cable, but using a cellular signal instead) in my area, for a comparable price to Satellite offerings.

We switched from Verizon wireless to another carrier on 02/14/2016, we had 2 lines with Verizon. Our Monthly billing cycle ended on 02/26/2016. So according to my earlier call to Verizon I was told that I am paid for until 02/26/2016 as Verizon usually charges 1 month in advance for services & then charges any overages such as Data used over the limit in the next month's bill. Online account access was revoked the day we switched lines to another carrier. Then we found out that the monthly billing amounts for both lines were charged to our credit cards on regular billing day even after the accounts were cancelled days earlier. Now we can't even verify these charges or any other previous bills since online access is denied to us.

I went to a Verizon wireless retail store to add my daughter to my account. She already had an iPhone 6s that was under an AT&T account. They told her they couldn't switch that phone over but she can get a new one with them. As long as she signed a two contract, it was free. LIE. Then the salesperson informed me we were eligible for an upgrade on our phones (my husband and I). We had a iPhone 4 and iPhone 5 that we were fine with. Rep told us they would be free with a two year contract. Then we receive a disclosure for a two year payment plan for 3 phones.

Verizon has gotten so big that they think they are invincible and FULLY take advantage of their customers. I disconnected (ported # to Straight Talk) on JAN 15, 2015 because I no longer could afford the expense of the outrages monthly bills. The monthly billing started on JAN 09 thru the date service was disconnected JAN 15 (6 days). Instead of pro-rating my bill like ALL other companies they chose to charge me for the entire month for services I did not have or use. They said they don't recognize port dates so will charge for the entire months usage.

Sunday October 25, was a nice warm Sunday morning. We went out in the backyard that morning to do work to our koi pond. We went out around 9 am. Around 1:30 pm we came in to clean up. I heard my cell phone beep to alert me of a text. I didn't check it but 5 minutes later I had another beep/Text. 5 minutes later, another beep/Text. I went and grabbed my cell phone (which was charging in the kitchen) and looked to see who text was from. It was from Verizon, telling me that I had used an additional mb of data over my normal 1 mb of data. Each additional mb of data is an additional $15 charge. At that point, I had already gotten 15 text from Verizon saying that I had used an additional 15 mb over my 1 mb data plan. That's 15 times $15.

I switched over from T-Mobile (much cheaper price, but less consistent service) to Verizon during their switch and save promotion. The con was that they pay the remainder of what I owed on my T-Mobile device. A month after switching, I get my T-Mobile bill, but because it doesn't state "FINAL BILL" Verizon will not honor the payment. A new bill came this month which does say "FINAL BILL" but is $32 less than what I actually owed when I switched carriers. I get that it's "only" $32 but for someone who is out of work, that is a lot of money.

My family and I have been Verizon customers for at least 10 years, and have almost left many times. I wrote a review about a product and although my review contained nothing but honest criticism, it was rejected by Verizon! It contained no foul language and simply stated that the product was a waste of money. Verizon's choice to try and silence me will not pan out in their favor. All I tried to do was inform other consumers of the faults in this product. Verizon, you may be the big company, but you cannot silence your customers.

Verizon tags my phone for an early Edge upgrade. I had Edge on a tablet and my husband's phone. I guess there was an activation error and the edge phone was activated on my line (two Samsung Galaxy phones – identical). When I added an Edge agreement to my line (separate account), Verizon decides to apply a $199 non return fee for my husband's phone, which is a separate agreement. I did not upgrade his Edge agreement. I created a new Edge agreement on my phone. They want the $199 or his phone returned. Why would I return a phone I'm paying for? Very unscrupulous to assess $199 return fee on a new Edge agreement. Chat support stated the $199 would be waived as a technical error. Called customer support per directions and get a total runaround. Then, Verizon on Twitter goes dark and fails to respond to requests to escalate this issue beyond customer service. Truly horrible service.

I purchased a cell phone Galaxy S6 thru the payment option. When I got the phone, I connected it. A month later, I cancelled it and transferred to my old number. The STUPID IDIOT customer service rep told me it was ok that there is no cancellation fee. A month later, I get slapped with a $700.00 bill because he didn't do it right. Verizon doesn't do ** about it, all they suggest for me to get another line. Instead of them seeing that their incompetent stupid customer service rep that did this was all wrong. All wrong I'm still owing. A supposedly upper management from corporate office called and said she would take care of it and that there's another way of doing it instead of the inconvenience, stress, harassment that this company has caused me. Today 2/29/16, I call to try to fix this again, ALL OF A SUDDEN ALL STUPIDVISORS ARE IN A MEETING.

I recently tried to pre-order the Galaxy S7. Verizon is running a promotion that if you pre-order before a certain date you can choose to receive a Gear S2 watch or the virtual glasses. So I attempted to pre-order a phone knowing that I am a prepaid customer and have been with Verizon for over 6 years now, that I would be required to pay the retail price for the phone and when I signed in to my acct it would not let me even go back to the pre-order site for the phone.

First let me say - My husband and I have been with Verizon for 20 years. We have seen this company change titles at least two times. Now for the treatment we have received. First, in December we were contacted by Verizon that we were eligible for two entitlements, a military discount and phone updates for no activation fee. After we applied for the military discount our phone will increased $16. After we updated and got new phones we were charged $80 activation fee. After long conversations with numerous employees and the supervisor we did finally get the activation fee removed, but they refused to return to our old plan as it was grandfathered. Well, I guess I no longer understand customer service. Seems to me loyalty with this company means nothing. I am not sure what they have done is legal. Beware this company once they get your money.

I pay them by check to restore my service on Saturday 20 of February and today Monday the payment even posted on my account. They say they are not going to restore my service after 17 days.

I went into Verizon to upgrade my phone in Hodgkins IL. I thought the sales rep was extremely helpful until I saw my bill. I thought he was so nice and gave me a wireless hotspot with my phone. I saw on the bill that he was charging me $10.00 a month. I called him twice but never received a call. I then received a text message from the manager of the store thanking me for my business. I sent her a text back telling her that Drew never returned my call and the situation regarding the hotspot. The next day I got a text from Drew and then he called me. He said since my payment went down $10 with my new plan he just gave me the hotspot - my monthly cost would be the same. I told him I didn't need the hotspot because my house is wireless so he said to bring it back.

I feel that Verizon manipulates our data plan usage. Too many times, I cannot get service when I am connected to the Internet. This is a daily issue. It forced me to turn off Wifi and use the data plan. I went to the Verizon store and got the story that the signal is weak. This is not correct. All of my other devices are connected with a strong signal. By the way, this also happens at my office and wherever I go. Verizon is manipulating our phones to force us to use the data plan and charge us for over limit. Is this just me? No.

Last year I bought two iPhone 6 moving from AT&T so they gave us two iPhones for a very good price. This year, Verizon offers me an upgrade, for both phones to get the new iPhone 6s, with whom I could pay straight the new phone or make a monthly payment to get it and sending my old phone back. That was it. I got the new iPhones. They sent me a package to send back the old ones. I sent them, they got them as I could check on the email I got from them and that's it.

It is comforting to know that I was just not the only one to not only lose tremendous time with customer service (difficult to understand because they are call centers in Philippines, never can speak with the same person twice, no return calls as promised, etc). From Day 1 (which they didn't show up on the first day because an error was made and I was to "self-install" some jacks) but service in our could never support the package they sold me on.

I terminated my service with Verizon because of their obscene pricing in November - December 2015. Immediately, they revoked my access to the website but before doing so they converted my billing to paperless. Thus I am unable to verify any charges; I received a letter stating I owe them about $140 that I cannot confirm. I have called Verizon three times requesting a copy of the bill; every time they claim it was sent and USPS lost it.

I have two phones on the account and when we went to upgrade, we were told that we were eligible for a free tablet. Turns out the tablet is not free and I am being billed for early termination fees to get it off my account.

I changed my services to another carrier. I notified Verizon who sent my last bill. I noticed there was no billing for a device I had recently ordered so I phoned Verizon billing department. Each time I called, they sent me to the collections department even though I had just received the final bill and the due date was weeks away. I spoke to 3 different Verizon people who assured me there was no addition billing from the device. I wanted to make sure so I called a 4th time and again, I was told there were no additional fees.

What a joke, Verizon bills me through the 16th, but the cycle does not end until the 21st of following month. Why is this a problem? (Alerts come after bill has been just paid.) Because you would assume you just paid the bill so how can you be over your data. Well their answer was to purchase more data so that they can bill you more. I waited out my 350 termination fee, and we'll be trying and carrier.

Our family transferred our phones and iPad from another carrier at the end on Nov. 2015. When I got my first bill I was shocked when it had an extra $130 in activation fees. We were never informed of these fees. In fact on the contract in small print the sales associate never initialed that he covered that with us. I called customer service and they refused to help me. They told me I needed to go back to the store I got the phones from. I tried to explain we got the phones 150 miles from our home. After two calls and on hold for over an hour I gave up and just paid it. Now three months later I get a bill from my previous carrier that I am still being billed for my iPad. Apparently Verizon didn't transfer it. I didn't realize I had been billed for he iPad on my final bill so I paid it.

I personally had three grand encounters with multicultural woman all with bubbly personalities, personable conversation understanding my frustration and keeping me calm. I have utmost respect for the humans in the complaint departments as well as technical support. Thank you all at hard work to make sure we all stay connected.

In store sales lied and screwed up my account. Then chat said they fixed. Multiple chats and in-store visits later with all "fixing" the issue and it's not fixed but I'm outside their extended holiday time frame (which they are also not honoring so lovely false advertising there). So I have to pay $350 to get out of the initial mistake made. Not ok Verizon to treat loyal over 15 year customers like this. I'll be back in Milford, CT Post Mall store again tomorrow for one last ditch effort to fix this. Made BBB complaint. Telling everyone I can about how poorly your employees handle their own mistakes. Will be switching companies. DON'T USE VERIZON.

In April 2015 I had a iPhone 5c which basically overheated and stopped working. I went into the Verizon store and explained the situation, so I upgraded with an iPhone 5. I was told that because I brought in the phone and because the issue was recurrent with that model that I only had to pay 20 something difference for taxes. I was asked to sign that payment was made and equipment received, when in reality it was signing on to the edge program. Why on earth would I want to pay full price when I would have rather gone with a different promotion for an iPhone and paid 200 instead of $549.00. Not only that I was not informed of such program nor did I ask for it. I signed on the atm pad and was not provided copy of this agreement. Loyal Customers since 1999, and recently decided to kick them to the road. Thank you Verizon for not caring enough about your customers.

Had an account years ago. Closed it out meticulously. Made sure everything was paid for, taken care of, done. Checked even. Today I received a call from a bill collector(!) that Verizon thinks I owe them money. Tried calling Verizon to clarify; can't get through. Tried their online chat; you can't even enter info into their "required fields" to initiate a contact. Every contact access point requires one of their wireless numbers be entered. Or else you have to call a dedicated "sales" number. Even trying to access them via other routes, they note sales will be part of the interaction. Guess I'll be sending a snail mail letter, certified with receipt.