Verizon Wireless Reviews

Next, the amount Verizon charges for phones, data, etc has gotten so far out of hand it's ridiculous! My phone bill is 170.00 a month, with lousy service and one tower almost 7 miles away! I have researched other companies, and spoke to friends who have left Verizon and they have great service, more data, WAY cheaper. I can change to a different company, get double the data and pay 60.00 per month!!! As soon as my phones paid off, I'm switching. I've been a customer for 15 years but I'm through. Verizon no longer cares about providing good service or satisfied customers, it's the almighty buck. Well I can tell you, I'm spreading the word and many of my friends have switched and more are going to. We would be very foolish to continue with Verizon. Verizon no longer is anyone I want to be associated with.

So we called & we were told to go to a corporate store so they could correct it b/c apparently their program messed up. Then we go to a corporate store to be told we will have to call them back b/c they cannot fix it in store. So we call back and are told he is putting the paperwork on his desk & it will be fixed in three days. 5 days later (to allow time for them to make sure it is fixed) we call back. Then are told that there is a six week period and now it cannot be fixed.

We called before six weeks & went to a corporate store AND were told it would be fixed! So then he asks to speak to that person's boss. Then that lady (who turned out NOT to be his boss) tells us there is a 14 day period (not enough time to know that their computer has messed something up & the FIRST time we have been told this) & that it cannot be fixed after us repeatedly be told it could & would. Then we have her transfer us to her boss who tells us that we have been informed wrong & there is nothing that can be done. All this & none of it is fixed. We will not have phones b/c 1700 for one month is NOT an option for people that work for minimum wage & didn't select that they could even pay that! Why are we being made to pay something we DIDN'T agree to in the FIRST PLACE!?

You would get call from their "financial services" for collections. They would not be able to explain what is provenance of the bill but would be rude. And when you ask for supervisor, person who identified herself as Radnika with whom we talked on 09/22/2016 with call initiated at 9:18am MST would refuse to provide employee number or any identifiable information. She would promise that supervisor would call, and supervisor will not call. Called again next day. According to Verizon customer representative, this is fault of T-Mobile because "whole industry does it this way, and they should tell you when you are changing phone to call us about your other devices".

I made it clear that I consider this to be practice likely to confuse average consumer, and something I may CONSIDER raising to the attention of the regulators for further review. But gets better... We pay (although we don't believe we should) and ask to still be escalated as we consider practice extremely problematic. They would connect you with financial services. The person who answered the phone at that department around 10PM MST on 09/22/2016 would not know to answer the question "are there any other accounts we have with Verizon" and didn't know how to check even if we offered any additional info she asks for (SSN or anything else)!? As in their own employees not being able to find information that customer is supposed to actually "be aware of".

This is very definition of practice that is likely to cost money to consumer, but not be something that average consumer would be able to avoid. Not even their own employee can recognize it. I ask for supervisor, and employee notifies me that "there is 2 minutes of shift remaining" but at her credit finds supervisor and connects me. I describe previous situation to supervisor who identified themselves as Ross. I say that it is ridiculous that their own employees are unable to find info "consumers are supposed to know" and they are on top of that charging us for it and that as such it gives further credence to the fact that practice is likely to puzzle average consumer. I made it clear that I am considering should I take additional actions of escalating this to regulator attention. I also said that I would take customer experience in account when deciding what to do next.

Ross might be thinking more about the fact that his shift is over than about customer. How about hearing this one "You said you would take legal action, I am sending you to legal, goodbye". I made it clear I never said I would take legal action and that I am requesting his identifying info so that I could escalate to his supervisor. After hearing and acknowledging he heard that request, he doesn't provide identifying info and instead hangs up on me connects me to legal department at the time their phone is not staffed.

So, you have Byzantine business practice that costs customer money and that "we should know" but their own representatives don't. And then "customer service" representative (Ross) has audacity to twist customer complaint in "you said you would sue us" (I didn't and there is no question that he heard when I corrected him that I didn't said I would). And further insults you by refusing to provide identifying info and sending you to phone he should know is not staffed at this time.

If you see just canned answer from public relations of Verizon of the form "call us to talk offline", you should assume that unless there is an update posted on this case (by me if possible by ConsumerAffairs website, or by them with my approval if not) stating that the issue was resolved, that there was no acceptable resolution here. That way, you as a reader would be able to distinguish between situation where there was resolution and where company responded but there was no resolution.

Verizon's street numbers could be impacted to the positive in revenues when it actual is not. Going to a Verizon store in the am will be even worse. I have wasted countless hours in their stores to purchase a new phone. It is amazing When someone wants to give them money for a purchase and they provide terrible service. I will try calling them again but in the meantime I am strongly considering dropping the nine lines I have with them and anyone considering Verizon should be aware of their bad customer service and questionable billing.

Anyways, after 2 months of being with Verizon we ultimately were denied for the $650 per line due to our old phone trade in screens were damaged. There was no mention of this as the guy at the store knew! He transferred our information to our new phones and knew that this was the only way we could afford to do this. Now since they took months to finally deny us we are stuck in contract with them. It's been 4 months now and we have not got our promised T.V. - we're being told they are having shipment delays. We were told it only would have taken 3-6 weeks after we signed up.

So I turn to the associate, and explain my situation. What does he do? COMPLETELY DENIES WHAT HAPPENED!!! "Um, sir, we didn't do that. We would NEVER." The guy wouldn't even make eye contact with me.. "All we can do is refund your purchase." So I tell him I need to speak to a supervisor or someone who isn't just calling me a straight up liar. He obliges. The store manager walks up and runs back through what the associate says word for word. "Sir, we didn't do that, but since we want your service, we will refund your purchase." "Dude, no..." "well what can we do to help your situation?" "Look, I just want my scanner fixed. I'm not asking for a new phone or store credit. I'm not trying to make a scene but this is ridiculous... Tell me what you can do for me." "Well here's the thing, sir, there's nothing we CAN do for you." "Then why did you ask?" - and I walked out. With hands emptied more than what I had when I arrived.

I guess I made this more of a venting session than a review. Here's my point. They're not supposed to take your possessions out of your sight in the first place. I know this for a fact. Don't damage my property and try to hide the aftermath from me so you're not held accountable... That's just common sense. Verizon has passed me off for the LAST time. First I'm going to write this review. Then I'm going to switch carriers. Then I'm calling corporate. So long Verizon Wireless.

After waiting approximately 10 more minutes she told me I would need to wait longer and she left to take care of another customer. I then had to practically yell at her and ask when I would be able to use the restroom and she said she forgot I had asked earlier and pointed to me where the restroom was. I came back after using the restroom and she said she did not have enough knowledge to resolve my problem, but that someone more knowledgeable would be able to help. I waited another ten minutes, and people who came in after me were offered to be helped before me.

I called that to her attention and she finally got me a rep who examined my phone, tested it, and said there was an incompatibility between the phone and the SD card. He said for there to be compatibility between my phone and SD card I would need to pay the cost of new monthly wireless service for a new phone and it would be about $55.00 per month instead of the approximately $30.50 month I was currently paying. He said I would also need to buy a new phone. Or, he said I could just buy an MP3 player and use it for music in my car instead of my current phone.

I asked if I could come back and try the SD card on another phone and he said not to come back for two weeks because of upcoming iPhone demand. He then indicated he needed to take care of other customers and that was all the time he could spend with me. It appears the people who work there at this Verizon store are either extremely rude or astonishingly ignorant. I won’t go to this store again and likely switch carriers when my contract expires.

I had saved my chats as I figured some shell game would ensue and with review they acknowledged their misinformation yet would not honor what they said. Pathetic company if one service person tells you one thing then another can say something opposite with no accountability. Short answer at the end of about 3 hours of time I wish I could have back their Tech rep "offers me" a $20 credit on my account for my frustration... told him to keep it. Patronizing BS. This is their way of handling this issue. Pass the buck to another person to revisit the whole ordeal with "a new guy" to get nowhere. In speaking with the Tech service person, his answer was to go to the store and talk to "someone" there. Total BS runaround process with ZERO support. Once my contractual obligation is up with this company they will see this 15-year account vanish.

The next day, I called to ask why my data was consumed. I was told: I had used all the data myself. That Verizon has never been hacked - EVER. That Verizon keeps NO records of customers accounts. That I could take my crushed phone to any Verizon store and a representative could tell me what used my data. That no Verizon representative could retrieve information from a crushed phone. If fraud was confirmed by Verizon, I would be given a refund. Verizon never investigates fraud and accepts no proof of fraud.

All these statements were from one representative. Her supervisor parroted her statements. I reached out to Verizon Wireless through main channels. They told me that prepaid services were separate from Verizon Wireless and no one at Verizon has any control or responsibility for the prepaid department. The prepaid department is completely free to do and speak as they wish. I want a job in the prepaid department so I can do and say whatever I want!

The family was on vacation and I knew that there was a Verizon by our cabin. I went to the store on a Saturday morning, while on vacation. The store could not connect the phone. He was on the phone with Tech support while I was there for two hours. They told me that I could not swap phones because they are a "Go Verizon" and not an actual Verizon store. I tried to return the devices out of frustration. Again, I was told that they could not accept the devices and I would need to go to a Verizon store and not a contracted store. I tried again to connect the device with tech support via telephone on Sunday and Monday without success.

I went into an actual Verizon store on Tuesday. They tried to connect the device without success, so I tried to return them. They told me that I had to mail in the devices. The associate provided me with a return label and packaging. I was told that there would be no charge since I was within the time frame. I returned both devices. I later received a $38 restocking fee for EACH device (total $76). I called Verizon today 9/15/16 and I was told that they are correctly billing me these fees and the fees cannot be credited. Verizon should have paid me for all the trouble they put me through. I'm paying the fees and I'm leaving Verizon as of 4 pm today.

I travel a lot for work and was told this was a common issue with the LG4 (we will get back to that later). I was about to travel for a month and couldn't risk having 2 more phones that would not work. My husband and I were tired of getting replacements (4 at this point) and being with Verizon for years we thought they would let us get out of our contract which we were halfway done and let us just pick out another phone. I wasn't looking for money back or a free phone. I believed the right thing to do was waive the $500 fee let us pick out 2 different model phones and start another 2 year plan. Again I was not asking for anything free. That brings us to the next part of the story.

The Verizon store in Shirley, NY was amazing. They did everything possible to help and stayed on the phone with me and customer service for 3 hours! Thank God the district manager and store manager heard the customer service representative. Not only were they screaming and yelling at me but also at the DM and SM that were trying to help me. The customer service representative started lying about what I had previously said so the DM took the phone out of my hand and defended me.

Their lies were as follows - Shaunette (Arizona call center, the girl that yelled at me and the DM). 1. I would get free replacement phones for life (in one week each replacement phone I got would be a $100 deductible since the 1 year warranty was up). 2. I denied testing my phone to make sure it really didn't work (the DM told her I did not deny and I did test and it still did not fix the problem. My husband's phone wouldn't even turn on...) 3. Said that this is a common problem with the LG4 (later said she never said that). 4. The DM of the Shirley, NY store wanted to waive the fee and just have me pick a new phone (since they are not a direct Verizon store they needed customer service to perform the override so they could take the old phones and give us new ones). Not only did they refuse the override but Shaunette yelled at the DM and told her she should not have told me that there was a way to fix this.

After 3 hours on the phone Shaunette then tried to hangup on me and refused to transfer me to another person. She said all she could do was take my name and number and someone would call back in 24-48 hours. My husband has no phone! The next day I called customer service again and was on the phone for 1 hour only before I gave up. They offered to give my husband and I a discount on 2 new "burner phones" but we still had to pay the $500 termination fee. My friend sitting next to me while I was on the phone had to pick their jaw up off the floor. They wanted us to pay over $800 now to fix their problem.

Well now 2 days later I have a new plan with T-Mobile and still have not received a callback from Verizon. Dana the DM from the Shirley, NY store called me the very next day apologizing for everything stating that she really didn't want to lose me as a customer but completely understood if I was willing to leave. There is a reason why the Shirley, NY store has a 5 star rating as of today and almost 100 reviews. Someone needs to go to that store to see how it's done. Verizon a multi-million dollar company lost 2 more customers over $500 dollars, but mostly because they are liars who couldn't do the right thing. It's very clear that the days of Verizon are coming to an end.

He did purchase insurance as well. Even with the insurance, it costs $199 to replace the phone. It's very disappointing that the salesperson promised us the phone would not break. It's maddening that it costs us more money! I think the Verizon store should have replaced the phone for free because the salesperson promised us it would not break!!

Then I Sat on the phone with them for easily an hour verifying I wasn't a covert terrorist for about the dozenth time and they ASSURED ME that I was approved to purchase iPhone 6s on credit. The fraud prevention dept, sales dept, customer service dept, and I think if there is such a thing--the credit approval dept--ALL had a hand in this phone call. I spoke with multiple different people because I wanted assurance it was a done deal. They CONFIRMED that they would be sending it to my apartment and that everything was in order. Then they subsequently CANCELED the order without saying anything to me. I had to call them and ask why they haven't sent the phone. "I'm showing the order was canceled."? No reason given. Just canceled. Well, I'm not sitting on the phone with you guys for another hour over this BS.

I switched to Sprint on Sunday... Guess what? My phone should be here today and I didn't have to send them one of my kidneys as collateral. That was my reward from Verizon for the--at least--five years of good payment history with them. Way to take care of your customers, Verizon. Your "verification" methods are totally out of control. And thank you, Sprint, for not treating me like I'm some kind of criminal. I appreciate it.

My perception is there is no one home, no real human support and Verizon does not care. I believe Verizon is deliberately making it difficult and hiding billing details. I say this because each month I pay the bill, it's gone up a skosh and then I cannot get into MyVerizon to find out why. The dialog box alludes to maintenance. My guess is they hope I will forget. I do until the next billing period. Verizon is not a good company and I am in the process of finding another solution. I got to quit.

If you're paying for a phone plan, they have to tell you what you're being charged. No they didn't tell me anything. Which is why Verizon has been slapped with lawsuits in the past. I moved to the prepaid plan at Walmart. $45 a month for unlimited talk, text, and data! I have no hidden fees, no overages, nothing! And the coverage is amazing. Verizon keeps saying they're the best in the commercials I see but after reading these reviews they're not the best. Don't ever use Verizon. I would not recommend them to anyone!

THEN I got a $250 disconnection fee charged on my bill!!! The rep at the store gave us the wrong info, it was MY phone that was out of contract, not Tom's. And now? After talking with so many people at Verizon I could easily become ill, we're stuck. "There's absolutely no way we can help you and I'm so sorry because I'm a consumer too and I'd be upset if this happened to me..." Well, it DIDN'T happen to you and unless you can fix it, what possible difference does it make to ME if you're a consumer? I'm livid... and I'm going public with this treatment to any and all public social media sites I can find. Terrible customer service, terrible, terrible, terrible... as if $250 makes any difference to Verizon - but for seniors on a fixed income? It makes a HUGE difference.

I asked to speak with her supervisor and she placed me on a long hold again. When her supervisor came on the line, the supervisor did the same thing as the operator, saying she needed to research the case but she neglected to place me on hold and instead and I heard her talking in the background, laughing. When I called out "Hello?" She said "I'm still researching", laughed put the phone down again - this happened three times. I was on hold with her for 45 minutes. Finally, I hung up as I was expected at an appointment and could not keep the phone on.

I went into the T-Mobile store and plan to switch my phone companies. I don't care if Verizon has more coverage - I prefer good service. The T-Mobile store staff were professional and helpful. They recommended I go into the nearby Verizon store to make sure when I switched that I would not be penalized. I walked into the Verizon store and asked for my account information and informed them that I was considering changing phone companies. Did they ask me why? What could they do to keep me as a customer, or what could they learn from my experience? NO. The Verizon staff seemed as completely disinterested in customer satisfaction as the rude phone operator and supervisor.

I called the IDIOTS at Verizon and the stupid ** said, "the system re-activated your account". People from Pinnacle (another one star rating) morons, should verify before they buy and send people to collection without even a letter. Good thing is, my Lawyer wants to buy a new boat, so you guys can guess who is going to pay for it. Verizon wireless, the whole country will do far better without you and your team of scammers. Is there a place to rate with NEGATIVE STARS?

Two weeks before my contract was up I got a new provider and changed my number to them. I got a bill from Verizon for early disconnection for the two phones that was on the contract and they said that I had a early disconnection because I moved my number to the new provider before my contract was up even though I had paid the contract up in full. If I paid the contract up in full how could it be a early disconnect. I argued with Verizon over the charges with no avail. I will never use Verizon again or will I ever recommend them to anyone. They are very money hungry and will find a lot of ways to get money off of you if you leave them.

I have not only had problems with customer satisfaction, but also my device. I purchased a phone in December of 2014. It worked great... until January of 2015. The SIM card began not reading properly and I went in to have it looked at. They told me I would need to get a refurbished phone. I asked about an upgrade and they said I still owed another $300 on the phone so I would have to pay it off in order to upgrade (with no trade in value). They told me I could get a refurbished device and I told them I wasn't thrilled as the refurbished phones I had in the past were all junk. The associate said while that is true, sometimes you get lucky and get a good one.

So now I am paying for a device that someone else had trouble with before. I got my first replacement, and right out of the box it did not work. I had to send it back and they sent me another one. That one worked for about a month before it quit working and had to be sent back. I got a new one that continually overheated. I sent it back and got another one. This one had system errors. I tried a hard reset but it still has system errors. I will have to send it back again. This will be the 5th refurbished phone I have had in less than 6 months. Verizon and their products are not what they used to be. I will be switching to Sprint.

I called multiple times to complain and they finally switched my new phone with another one and the problem stayed; I called again to complain and they finally admitted that they have been having some problems with antennas in the area. But I couldn't continue with this problem; I had asked them to either fix my problem or discontinue my account. So, customer service said that it was okay for me to break my contract and she put a supervisor on the line to okay this and she told me she noted the account; they told me I wouldn't have to pay any penalty for breaking the contract.

Well, I switched to Cricket (the best decision I've ever made); few months later I started getting bills from Verizon for $338 for breaking the contract (SOB)! I called at least 20 times to explain the story and they always tell me it is okay but the bills kept on coming and now my credit is screwed. I am pissed at Verizon and I am going around to all my friends who have Verizon trying to convince them to switch. I am Telling everyone to beware of this Crooked company... They are thieves. Go get Metro or Cricket and anyone else and ditch Verizon.

First month with Verizon, I'm over my FamilyBase plan, $60 added to my bill and NO MEANS to monitor who's using what or how to limit it other than to purchase more data. Really Verizon, you need to step-up! The reviews don't lie. I would consider all reviews with 1 STAR, to really be a "0 STAR" rating. If 5 is the best, 0 should be the worst and so far, that's where I'd rate Verizon - "ZERO STARS".

The sales rep proceeded to apply the screen protector to the glass and then proceeded to apply a protective film to the back of the phone as well. I was unaware that the Zagg screen protector provided coverage for both front and back and commented at the time that apparently I would not be needing a case. However was informed by the sales rep that I would definitely want to purchase a case as well. When he had finished I noticed that there was what appeared to be a few tiny air bubbles as well as a small foreign substance of some sort under the screen protector on the lower right corner of the phone. He informed me that I should allow a little time for the screen protector to fully set in place and I left the store.

Four days later, on 8/28/16 the foreign substance was still noticeably present and the screen protector had begun to loosen and peel back around it. I returned to the store and relayed the information to the service rep monitoring the door and showed them the phone. She informed me that there was nothing they could do and that I would need to follow the Zagg warranty procedure to procure a new screen protector.

Being familiar with Zagg's procedure from previous experience and knowing that I would incur additional shipping charges and have to wait a couple weeks for the request to be processed and shipped. I stated that I felt that they should take care of it in-store since the problem arose from inefficient application by the sales rep at the time of purchase. She took the phone to a back office and returned stating again that I would need to follow Zagg's procedures and that it is recommended that I wait 24-48 hours to put a case on the phone, insinuating that the issue had arisen from my negligence by putting a case on the phone. At the time I had not yet even purchased a case as the store was still out of stock.

I felt that it was a very poor decision to treat a $1000-plus customer this way concerning a $29 accessory especially when they were waiting for new stock in order to purchase another $49 item. I left the store before I became belligerent as I am prone to do when falsely accused of being implicated in a situation by someone refusing to accept responsibility for their own ineptitude. I find the situation not only insulting but representative of the abyss of extremely poor customer service into which Verizon Wireless has been sliding based upon the prevalence of recent negative commentary clearly visible across the internet to which this letter will be added. Sincerely, No longer a Verizon Wireless Retail Customer.

The following month bill we received was over $500. Then I came back from Korea and turned my line back on again. We only had the 2 gig plan and my first month bill was 257 and my second bill was 179.67. Now our bill for two lines before I left was 138. So recap. Paid for a phone twice, 500 dollar bill for turning my line back on while in the US to visit my wife and son, and elevated bills upon re-establishing my second line. I did complain every time with Verizon customer service. But unlike other successful business Verizon believes, in my case anyways, that the customer is never right. So I am back with Sprint and couldn't be happier.

They never tell you you are not getting an iPhone for $200. No they are giving you $200 off services for a $650 for phone. And this is only if you buy from them. They don't tell you this when they're rushing all these plans in front of you and you need only the minimalist charges for a smart phone. You go in, say you want the $200 iPhone and the same plan, don't want to pay more. Oh but "we can't offer your plan anymore. But we have a plan that will save you $7 a month. Great deal eh?"

Then I finally got someone to review the charges. When I checked out in Verizon store, they asked "do you want to pay for your phone now or put it on your monthly bill?" Well, I have automatic payment so I thought I was paying for my phone upfront, $200.00. Now, I finally understand my bill: They charge you 24 payments to get recover their cost of the $650 phone and say "access" to phone is additional $20. So both charges are for the phone. Even though you have paid for the phone and the data plan, gotta pay for "access". But had I paid upfront for the phone elsewhere? The Verizon rep says no one gets a $200 iPhone. Not anywhere! The only deal I got was the "access" to the phone would have been $40 instead of $20.

So, this phone is $650 (24 payments) + monthly access 2 years $480 = $ 1130. (Not adding in charges for service data plan for 2 years, talking only the phone charge). If I had purchased my phone elsewhere, they would have an activation charge (to an account that has been active since 2000), there would have been an "access" fee of $40 monthly, no reward for signing another 2 year plan. $960. And this is to pay them $960 for a phone you bought elsewhere! So I'm stuck with paying $1130 for use of an iPhone for 2 years. But you can bet I will figure out where to go with my $1130 iPhone in 2 years where I can get a data plan without the hidden charges. How could I have been so dumb to think they would reward me for being a good customer for 16 years and buying through them. Hopefully someone can learn from my mistake. There are never any free or wow deals for phones!

I go to a different rep and he let me use their phone. I get a person, tell her what's happened and she says, "Ok, I can reset your online and you will have to register like 1st time." I said once again I do not have my phones. She said I would have to use my email. I said ok. Go to log in and it asks me for my pin they sent to my stolen phone. I go back to the phone and ask for the pin sent to the stolen phone I do not have and she says, "Oh you will get it in the mail in 5 business days." I asked, "How does that help me? You just open my acct and sent a pin for the thief to enter and have access to my acct." I spent at least 1 hr to go backwards at least before I entered the store no one had access. Now just the person with my phone can get into my acct. Me with ID can not get help.

In the beginning of all this I was told my bill would be about $125/mo for the 3 phones. When I opened my 1st new bill it was for $380.00. That's over 3 times what my bill is, and no-one seems able to explain this using math. I keep hearing about this plan and that plan, prorated amounts, etc. Remember, I had a $0 just 2 days earlier. The battle continues...

I am not going to hold my breath because I know it will never be put back on my account. I have been a customer since 2004 and have never had my services terminated, have always paid my bills and this how they treat people. They have no customer service and definitely not orientated - everyone tells you something different. So disappointed with Verizon. I feel they are scamming me. I would never recommend them again to anyone and will never provide my checking information to another company. Disgusted.

I called again and kept getting transfer all over the place until I finally got to speak to a supervisor who told me he was going to take care of the problem and not to worry. He called me back later in the day to inform me that he had a tech available on Friday which is today between 8 and 12 to came do the installation. I told him about how last time the guy came closer to 12 and that I have to work at 1 and he told me that I was the first appointment of the day and that the tech will come early.

SO THIS MORNING I STAYED HOME WAITING! I had to take my kids somewhere that I wasn't going to have the time to. After realizing that I didn't get a confirmation email except the one that said that my order was been process, I decided to call Verizon to make sure that someone was still coming. GUESS WHAT? I WAS TOLD THAT THEY DID NOT HAVE ANYONE AVAILABLE TO COME TODAY. LOL!!! I've had enough! I hate Comcast more than anything and it's so sad that I have to go back to them after 2 years since Verizon doesn't give a damn about my time and money. SO THANK YOU VERIZON FOR SCREWING ME OVER THIS MANY TIME IN A WEEK PERIOD!!! My wireless contract ends on the 31st so I will be going to T-mobile too.

Following week, phone accessories arrive but no phone. Called Verizon. Again we will ship your phone... oh but your bill is now past due date. So sorry, we can't ship your phone. Let us know when you pay your bill and we can ship phone again. So sorry Verizon you just lost a 400.00 a month 30 year loyal customer. Any other carrier would have shipped a phone for free.

The Verizon rep said "sure, of course our mistake" and said the refund would go through shortly and he switched my plan back to North American plan. A week later I got checked my next month bill and it was $454.88. I called in again and asked what happened to my refund and for them to refund the next month bill. I was told the rep's request from last was not authorized when it went up the line. I asked why and they said I was the one that changed my plan and I am responsible for my roaming charges. I tried to reason with the rep for about 45 minutes going further and further up the line and they refused to refund me the overage charges. They insisted it was my fault and they would not refund the nearly $1000 in 2 months billing. I was sick and disgusted.

No amount of reasoning or logic would convince them after talking to 8-10 reps for hours over the course of a week. I later found out from a former Verizon worker that the reps bonuses are based on giving no refunds or credits. In other words, the less they give back in refunds, the more they get in bonuses. Pretty screwed up. Anyways after giving up, I made it my life's goal to get everyone I know to leave Verizon. I am proud to say I got my entire family of 14 siblings, in-laws and parents who were with Verizon to leave them as well as a few friends. Hopefully I get a few more to consider staying away from Verizon. They are the epitome of an evil empire that hopefully fails after screwing over so many people.

He didn't seem knowledgeable about explaining and conveying how the trade-in deal worked when asked. Unfortunately I needed cell phone service because Verizon was the only carrier that had towers on the freeway. I use to commute to work everyday, so begrudgingly I decided to start a plan with them as a new customer. I told my best friend about my switching carriers. She was currently with Sprint, went to a Verizon store in La Habra, Ca.

The representative in her store told her about a promotion offered by Verizon for new customers. If you switch to Verizon and get 2 lines of and purchase the Samsung Galaxy S7 you get a new Samsung 52" Smart TV or if you sign up with 1 new line with the purchase of a new Samsung Galaxy S7 or S7 Edge you get a new 32" Samsung Smart TV. After my knowledge of this I contacted the Verizon store via text on 6/9/16. Was told as an after thought "oh yeah you're eligible for this promotion" with a picture texted to me with the Rebate information. Carlos neglected to offer this promotion. If it weren't for my friend whom I referred to Verizon I would've missed out on this opportunity.

2nd issue was my first bill was due 7/9/16, I hadn't even used a full month of service or been a customer for a month. I called their Customer Service 800-837-4966 she told me you have 9 day grace period to pay your bill after the due date to not be charged a late fee, then to find out I was charged a late fee. She also told me that my new TV would be delivered by FedEx and promised they would not deliver the TV unless someone is home to receive it. I spoke to another Customer Service rep ** on 7/30/16 who seemed to be very inadequate in his speech, very monotone and inefficient after conversing with him about the late fee. He waived it and told me what I was told was incorrect you have 4 days until you're charged a late fee after your bill is due.

3rd Issue. Then on 7/2/16 I went to the Verizon store at 7035 Clairemont Mesa Blvd San Diego, CA 92111-1022 ph#858-614-1002. I was having issues with my brand new phone and then had to order a refurbished phone. When that phone was received on 7/5/16 I shipped back my original defective phone. Since that happened Verizon Rebate Center sent me an email on 8/10/16 saying they were having trouble processing my rebate for my new 32" Samsung Smart TV. I called their rebate, center spoke to ** id#**. He tried to tell me I was ineligible because the refurbished phone I now have had already received the new rebate. I then explained my frustration and asked to speak to a supervisor. He then told me my new TV would arrive within the first 45 days of service.

4th issue. On 8/21/16 around 3:00 PM I go back to the Verizon store in the Grossmont Center, was assigned to **. I told him I needed help uploading my final T-Mobile so that Verizon can send me the pre-paid gift card to pay them for my Galaxy S6 Edge Plus. He told me they had to have an itemized bill with price of my S6 Edge Plus which was not specified when I signed up with them on 6/15/16. He then blurts out "You're just now taking care of this. It's been 2 months already". I told him calmly I had to wait for T-Mobile to send their final bill. I also told him that comment was rude, disrespectful, and offensive. He replied "Got it" without so much as apologizing. I him that was bad customer service and he should think before he speaks. It's not what you say but how you say it. He tried to brush it off and say how is your service with Verizon. I know it's good. I told him it doesn't matter I can cell phone service with any carrier. It's the way you treat your customers that will make them stay. I thanked him for his help and left. The General Store Manager is **.

5th Issue. On 8/22/16 at 6:30 I arrived home to find a notice on my door that OnTrac Delivery delivered a package at 6:24 PM to my neighbor. My other neighbor next door told me which neighbor received the package after the delivery man tried to leave it with her. She declined to not be responsible. I then had to knock on a neighbor' s door for the 32" Samsung Smart TV. First all that delivery service that Verizon hired was very unprofessional to leave my package with someone other than me when they promised the package would only be delivered to myself. Also it's an invasion of my privacy for my neighbors to know what I have. I am a very new dissatisfied Verizon customer. They act in bad faith with their customers, they seem to only care about profit and not providing good product and good service. Everything has been a bait and switch, they're contradictory and hypocritical with what they tell their customers and what they do.

I called last weekend and was told by the representative that she couldn't switch it so we could have "some" data as she agreed that we shouldn't be without data for a WHOLE month!! My oldest son lives out of state and cannot access any apps including GPS to get to and from school an hour away from him! I tried calling to speak with someone to help me with actually getting what I am paying for, and held for 20+ mins. I pay 500-650$ per month for service which is not being provided to me.

There's really no reason for a small issue like this to take so long to resolve. I just wish big companies like Verizon would realize how important customer service is because to be honest I'm thinking of cancelling my contract with them and moving on to a new service with a better customer service reputation. This is not the first time Verizon has wasted my time with their slow and inefficient customer service but will hopefully be my last.

Overall, I had a terrible experience with Verizon, and eventually just had to give up and go with another company that I hope will be better. To top it all off, although they charge you ahead and the minute you add something, when you cancel, they do not give you credit for when you cancel, but rather charge for an entire month even if you not using it. Their whole system is designed to rip off consumers who are not paying enough attention to their manipulation. Stay away from this horrible company!!!

After signing up, I received three separate emails regarding the phone, high-speed internet and DirecTV showing different prices than what we were quoted (with the exception of DirecTV which was accurate). I initially called Verizon to see why I was getting different prices and being billed separately by DirecTV. I was told by the customer service rep that I was never signed up for a "triple-play" bundle but a "double-play" via Verizon and that the Direct TV was ordered separately.

The customer service rep told me that I must have set up the DirecTV separately and that Verizon couldn't have possibly done this as they "no longer offer that bundle"!?! Annoyed, I asked the rep how on earth I could have set up the DirecTV account myself when it was quoted as part of the triple-play bundle AND the ordering rep set up the various installation appointments? She couldn't come back with a response so I asked to speak with a supervisor. I was told that the supervisor was in a meeting and could not speak with me. Instead the CSR said that she could open up a ticket to have a supervisor review the original transcript notes of the initial order from August 7th. I was told that the inquiry could take up to 2 weeks to resolve!!! That should have been a harbinger of what would follow - there have been so many issues with this switch that it has become truly a nightmare.

On the 12th the Verizon tech arrived at our house and worked at setting up the phone/internet only to find that there was a "bad wire" somewhere between a street up the block and their junction box and that the wire would have to be repaired before they could continue with the phone/internet installation. There was no issue with any of the wiring at/in our home. We were told by the tech that he would put in the repair order and that either he or another tech would be back the follow day to complete the installation.

That never happened. Fast-forward 7 days, 10 phone calls and still no phone/internet service via Verizon. Seems that no one - from the local tech foreman to the Verizon customer service department - can tell us what the story is concerning the delay in the wire repair. Luckily the Verizon tech had the good sense to leave our Optimum internet intact while the problem was being addressed, but we have been without a landline ever since (and getting charged for Verizon even though the phone/internet is non-operational - See next paragraph).

During one of my many phone conversations with Verizon I was advised that we have been getting charged for the phone and internet since August 12 when (according to their records) service was initiated. I explained to Joyce the CSR that we have no phone and that the internet was never set up (the router is still in a box - unopened on our coffee table) she just said sorry but that we were still being charged. Joyce mentioned that she would mark our file accordingly but did not have any definite resolution for our phone/internet issues.

When I expressed how unhappy we were with our move to Verizon the CSR just kept asking if we wanted to cancel our Verizon contract - no offer to "let me help you to resolve your issues", just a pat this is "not my area" and "I'll have to connect you to another department" reply. It also seems that Verizon doesn't have databases that are connected so you end up telling your tale of woe over and over again to someone new... just disgraceful. After a full week and countless calls to Verizon I am ready to throw in the towel.

End result is that we have decided to forgo our Verizon phone and internet, re-upping with Optimum for a new discounted bundle instead. Even though Optimum is more expensive, their customer service division and tech support are fantastic. NOTE: The Optimum employees are located Stateside so there is no getting bounced around the world (literally) when speaking with their customer service/tech reps. I guess it really is a case of you get what you pay for. Not sure what ramifications there will be for walking out on the Verizon new installation.

Unfortunately, I have nothing good to say about our experience with the phone/internet management/tech or the Verizon Customer Service department. The initial phone tech (Pete) was a good guy but I guess once it was out of his hands there was nothing else he could do. On a happy note: we do like the DirecTV and have only nice things to say for the ease of installation/operation and the tech (Marvin) who spent over 5 hours at our house setting up our system on a swelteringly hot August afternoon. So far, so good with DirecTV.

Day two, finally got it fixed after an hour of my wasted time and more calls to corporate office to finalized the transfer of accounts. Mission accomplished! Well guess what? After all jumping through all those hoops to get the account changed. He tells me they don't have the watch in stock nor does the warehouse have it in stock. You've got to be freaking kidding me!!! He lured me to change accounts just so he could make a commission off me know the watch was out of stock. He assured me he would let me know when the watch was back in stock.

Then after the trouble he put me through and transferred my account to the business account, I found out you have to have 5 devices to qualify for a business account. What the **? He acted like he didn't know this. BS!!! It was all about getting a sale. So his idea was to add three more devices to my account. Are you kidding me? He just straight up lied to me for a commission in his pocket. I ended up just walking out.

I found an electronics store who would price match with Verizon since they were an authorized Verizon dealer. Well here we go again. Verizon will not let authorized dealers to add or make changes to Business Accounts. Contacted the Verizon store and asked to switch my account back to a personal account. Oh they cant do that. At least not for another 6 months!!!! He said if I didn't have the required 5 devices on my account by then the business account automatically falls back to a personal account. So I spent two days jumping through hoops and being lied to from the sales rep at the Verizon store. Be very careful what they promise you so they can make a sale!!!!

My husband called and I conferenced the call and he AGAIN added me as an authorized user. She seemed as if she was trying to scare him into not adding me with all of the warnings about me having access to his account. After he hung up she was still rude and I asked what assurance do I have that I am now on the account. "none, you just have to take my word for it". NOPE I will not just take her word for it. I see that when I call back I will have to do this dance again, I will be talking to my husband and anyone else that has Verizon. I will make it a mission to get as many accounts canceled as possible. This has gone too far for me. I will not pay my money to people that talk to me like a dog. Sorry!!!

I went back into My Verizon after an hour and no correction had been made. Even when I went back in to My Verizon a few days later the change did not appear for my data usage. So I called Verizon yet again and after talking with two customer service representatives learned that there were no notes taken by the technician to indicate the data counter discrepancy. I think it's ridiculous that I had to call Verizon multiple times to get anything done. I usually don't give negative criticism of companies, but after my experience with Verizon I have to conclude that their customer service is either incompetent or dishonest.

I have talked to managers and supervisors but the runaround is still happening. Now, the company is saying that we missed our window in order to receive payment due to the fact that Verizon has caused this to be delayed and postponed due to their incompetence!! Save yourself headache and time. Do not switch to Verizon... I wish I had not!!!

Finally, after an unexplained charge on my bill, I had enough and decided to switch carriers. I tried calling to see if there were any penalties for switching and you guessed it! I could not get a person on the phone. I get my final bill only to see over $400 in charges for disconnecting my service. I call and get the runaround and a supervisory team who refused to talk to me.

Verizon is a rip off. I'm also super upset that they totally changed their plans and didn't even warn me in advance. This is a company that doesn't understand that with no customers, they have no company. It is only a matter of time when they are wiped out of the competition and become no names just like so many other cell phone carriers. People work way too hard for their money to be ripped off, taken advantage of, and receive such terrible customer service the way Verizon does and I know I'm not the only one. I can't even call what I've received 'customer service'.

They promised me a credit of 80.00 after I had been on the phone with them for roughly 2 hours. They gave me a partial credit with a promise from them to pay the balance THEY OWED me. THEY LIE! They are liars. At one time, they had really good customer service but now you cant even understand these people. NO WONDER they constantly have to get you into a contract... otherwise they would not have any customers! They NEVER paid me what THEY said they owe me. We need a Class Action Law Suit! I know one thing... I will NEVER allow them to keep my credit card in their database!

On Saturday, August 6, I purchased a laptop computer. When I got home with it, I called Verizon (picked a number from the many, many Verizon toll free numbers) about getting WiFi service for it as well. The first call I made lasted approximately one hour, and when the call was finished I had been transferred to four different people (spoke with five including the one who initially answered who could not help me), none of whom could help me for various reasons. About 30 minutes after I completed that fruitless call, I placed another call to Verizon assuming I had gotten people who were not knowledgeable about Verizon's services and products. After being transferred to five different people again and still not getting the assistance I needed, about an hour had passed.

On Sunday afternoon, August 7, I called still a different Verizon toll free number and got someone who said she could help me. When I told her the run-around I had previously been given by numerous Verizon call centers and asked her if what I was asking for was possible, she said, "Of course it is, and I am going to set this up for you." She and I talked about what I needed, in within less than 40 minutes, she reviewed what I had asked for, went over my bill with me, and we hung up. She said a Verizon jet pack (modem) would be sent to my home via UPS, and that I should follow the instructions that come with it for set up and activation. On Monday, August 8, I received numerous email messages from Verizon confirming my account changes, order information, new billing information, tracking information for the package that would be delivered to my home, and a survey about my recent Verizon experience.

Yesterday afternoon, the item that I supposedly need in order to set up internet service for my new laptop arrived, and when I got home last evening at 7:00 PM, I began attempting to get set up and activated. I followed the instructions included in the box with the modem, which did not work. I set up my new laptop, plugged the modem into the computer assuming that it had been activated and would work, which it did not. A message came up on my laptop saying there was a problem with activation and gave me a toll free number to call (which was different from any of the other numbers I had previously called). When someone finally came on the line, I was told they could not help me and was asked where I got that number. When I told the operator where it came from, I was told I could not be helped there, but I would be transferred to someone who could help me.

After being on hold about 15 minutes, someone came on who also told me they could not help me, but offered to transfer me to someone else who could help me. This person told me he would definitely be able to get me connected. He and I were on the phone about 30 minutes, when he decided I had been sent the wrong modem, and he would get the correct one sent to me by August 15, 2016 (Monday of next week). By now it was 10:30 PM, and I had become frustrated and discouraged and asked him if he would just remove my recent request for WiFi for my laptop, and he said he could not do that. He said he would send me the correct modem since I did not already receive the correct one. I told him to please forget it, and I hung up.

This morning, I called a toll free Verizon number that was on one of the many messages I received on my cell phone regarding my attempts to get internet on my new laptop. I asked the person who answered if she would please remove the new account information and put my service and bill back like it was before this nightmare began. She said she would to that for me. She also told me (she was the first person in all of this who offered this information) that Verizon does provide home internet service in Alabama, which is where I live. If I had been told this at the beginning of this journey, I would have contacted a different home internet provider. I am going to send the modem back to Verizon asap!

Now, please understand that each and every time I called or got transferred to a different person, which was many, many times, I had to give all of my account information! When I think about all of the time I spent on the phone with Verizon representatives between Saturday and this morning, it makes me angry that someone didn't tell me about no home internet in Alabama so all of this could have avoided.

I am keeping my Verizon service for my cell phone, home phone, and two tablets, but do not wish to receive any additional services through Verizon. Today when I attempted to open the survey, I was unable to do so via the first three suggested ways, so I am responding to you, which was the last option. Thank you for your time, and I hope someone pays attention to this issue, because it has caused much grief to me.

A few hours later I receive another message that $500 in data charges have been accumulated. I immediately called Verizon to explain that I accepted the $2/day charge and the customer service representative said they could see another device in Florida – my stepson. She offered to put that line on vacation hold, which I accepted, and we confirmed that my other lines would just incur the $2/day extra for TravelPass in Canada, just as I had accepted when getting off the plane. She made notes in their CRM system and told me to contact Verizon when I receive the bill to straighten it all out and that the notes would be there. Remember, all three devices are on the same "10GB Anytime" that lists the 10GB is shared by the three devices ending in **, **, and **.

Fast forward one month: The online bill is ready so I call Verizon. They confirm that they see notes from the previous representative and that the other smartphone was put on vacation hold the same day. They then proceed to tell me that the charges weren’t for that device, rather an iPad in Canada. I replied that I was told that it was a device off the Florida shoreline. Why would a Verizon rep put that one on vacation hold instead of the actual device they contend consumed 254MB of data in Canada for one hour? And, regardless, I accepted the TravelPass for my one single Verizon account so why would it matter? They did not have an answer for either question. Nowhere in the online portal or in that text message does it state that despite being on the one singular Talk, Text, Data plan all devices are separate. Nowhere.

The Verizon billing rep told me she was willing to take $100 off the bill. I told her no and to escalate the matter. A male came on the line and said he was willing to go “above and beyond” meeting me half way taking $254 off the additional $508 bill ($508 for one hour of data usage). I did the math for him and pointed out that data for my regular plan costs $2/mo for every 250MB of data and, furthermore, my monthly average data use across all three devices is about 50% the allotment that I pay for. A tremendous point here is that I’ve been a Verizon customer for many years, called to remedy this issue within 1 hour of being alerted to an issue and that Verizon clearly sees that they’ve been making substantial money from data and phone services that I never consume.

The billing reps contend that 250MB of data is equivalent to apps being open or checking email for an hour. My bill is paid automatically every month, in full. I call in to declare that one device should be on vacation hold while in the same phone call confirming that my other device(s) I’ve agreed to the $2/day added TravelPass charge. I wasn’t calling to shut down two devices. I was calling to confirm the additional charge of $2/day for my data plan… a single data plan, not three separate ones. Nowhere in Verizon’s website or in that text message does it say something to the effect, “although many devices share one data plan, each device’s consumption of data is treated differently.” Verizon is willing to lose a customer that pays approximately $2,040/yr for a $508 overage charge that I had agreed to pay $2/day for the same inclusive data plan. This is not only bad customer service, it’s horrifically bad business sense.

I have been an excellent customer for 15+ years and have always paid my bill on time. I told the supervisor that I was now going to change to AT&T because I was being charged for their initial mistake and was now being treated not like a good customer, but rather as a bother. Goodbye Verizon. I hope many, many people read my review and contemplate my horrible experience with you.

On 6/30/16, I paid what I thought was the final bill (conf # **). On 8/7/16, I received a bill in the mail saying I owed $237.66. When I called, I spoke to someone who was argumentative and told me she could not wipe the $237.66 from my bill. I told her I wanted to speak to someone who could. Instead of immediately transferring me over to a superior, she tried to accuse me of lying and saying, "You thought your final bill would only be $229.15 after a $175 disconnect?"

After asking several times for her superior, I finally was transferred. His name was Charles (id# **). He said because it was not in the notes that someone had said that, there was nothing he could do. I asked him how many GB I used on my tablet, knowing the answer was 0 because I was on wifi knowing I no longer had a Verizon account. He said because he had disconnected it he could only see to 7/27/16 and the answer was 0. There was no possibility that what I was saying was true because it wasn't in the notes. There was no grey area, only black and white. Even with evidence that I had not used my account, that was not enough.

This all started because I was trying to save money but in the end costed me hundreds of dollars, thanks to Verizon's customer service department and the lack of communication, not only to me, but writing notes into the computer. This all started with me having no complaints with Verizon. Now, I will never be a customer again as long as I live (including family members). I can't believe this is the way Verizon conducts business. This is unacceptable.

I wont stop until these people get their price of overcharging me and bullying me over the phone because of my accent. The agents would pretend not to understand you in order to hide their modus operandi of ripping off customers just to get themselves paid. They thought that charging a single parent using 1 cellphone of 157 dollars is rightful for them to survive. How could they survive by ripping a single parent with a down syndrome baby off of her money to feed her children???

I am exposing their illegal business because my heart is so heavy by now since they repeatedly do this to me thinking that I am a soft target for their fraud! Their business might be legally established but their ways to earn money is not! It is borne out of fraud, over-charging, and bullying customers with accents over the phone! I have issues with them of different reasons at least every month. They are not honest to their customers, therefore they can not be trusted.

How can a company of this size not be able to figure out why a tower is less effective if there is some external interference, etc??? The best suggestion from Verizon is to switch to AT&T. INCREDIBLE. I will share that advice with our neighbors via the homeowner's email system and the abutting subdivisions Facebook page. These 2 subdivision have a total of about 300 homes and probably 2/3 are currently impacted Verizon customers.

I still have no idea how to do that, or if I do, whether anyone will help install it without a charge over and above the $59.99 (plus taxes) you're charging. I was going to pay the $59.99 to escape the $2.80 (plus tax) monthly fee for "maintenance" "to ensure we deliver the best support" of the (pre-owned) equipment you promise to supply... You know what that *feels* like? It feels like blackmail. Somebody's good idea for getting more money out of us for giving us nothing we don't already have. Except of course "the best support." We obviously don't have that. [End of feedback I sent them.]

This isn't the first time we've had our time wasted by Verizon. My husband and I are both in our 80s, but we seem to manage fine with other companies. And btw, we pay Verizon for phone, computer and TV. If I weren't too tired, I'd change companies. I see that there are one star reviews all over the net when you google Verizon. I feel better for having vented here, but we'll still get charged an extra monthly $2.80 plus taxes for "maintenance" of the router we already have. If anything happens to the router, you can be sure they won't send anyone out to do the "maintenance" they're going to charge us for -- that'll be another bill.

The very first thing Jamaal asked me was "What do you need it to do?" I explained that I needed long battery life and to be able to run multiple apps at the same time. He introduced me to the DROID Turbo. I was hesitant but I'm telling you, almost 2 years later and I still LOVE this phone. Now I'm worried about the cost. They almost immediately approved me for over $1000 (my credit was not spectacular in any way, shape or form,) more than enough and in much less than an hour I was on my way. My wife (a long time Metro PCS customer) was immediately jealous of my new phone and we got her the Samsung Galaxy 4 which she still loves to this day. I had to talk her away from the iPhone but she's happy. LOL. 2 years and we have had ZERO problems with dropped calls, missed texts, billing issues, nothing.

We've had 2 problems. My "turbo charger" cord got fried and they immediately replaced it free of charge. Then, we recently had a billing issue where I changed our data plan from 10 mb/mo to 4 mb/mo thinking our bill would go down by a few bucks a month. We eventually ended up not needing that much data. The bill stayed the same. I contacted Verizon via online chat and they immediately fixed it and dropped our bill by about $30/mo. and made it retroactive. I have to wonder about everyone having issues with them. 2 years, zero problems. Maybe we're still on the "honeymoon" but so far for us they've been a great company to deal with. Excellent customer service and I've dealt with Xfinity/Comcast and DirecTV. LOL.

Original Review: Aug. 4, 2016

I was using Sprint for about 8 months and because of the advertisement they put out I changed to the Verizon. It said it will cover the cost of cancellation fees about 600 dollars for each phone. Because we have 6 phones, we were glad that they put out the advertisement. But after I change all of my families phones to Verizon, they did not give us the money back to me or even noticed me. After spending more than 10 hours I was able to get some information, that was about 6 months ago but, still I did not receive the money they promised. I lost more than 3000 dollars at once just for changing from Sprint to Verizon. They really suck.

I called them and they said that they will ship another one. The next day came 8/2/2016 and I did not receive a tracking number nor the phone. I called on 8/3/2016. They said that my phone was not shipped on 8/2/2016 and they apologized. They said that it will be shipped today and I should receive it tomorrow. How many times can the Verizon wireless reps make a mistake? They lied when they said that it was going to be shipped on 8/2/2016. I am done with this company... There is a great reason why their rating is 1. I wish I could give them 0. If you are looking to get a phone I would recommend you go with ATT or Sprint. I definitely don't recommend Verizon. I will be canceling my entire plan on the 7th of this month.

The only place it shows my pictures still is on my old phone but it won't let me sign in to get them. It tells me I have been locked out to log in to a computer. I tried to call them back to get it fixed. I mean they are my pictures and some of them are from the birth of my son I can't get to now. I was on hold for over 12 min never spoke to anybody. Every time I call I am on hold for extended periods of time just to speak to somebody that is rude and has no clue what they are talking about. I would not recommend this company to anybody. They are over price and have horrible employees.

After asking for other options, she talked over me, and said the account owner would have to call in and approve the upgrade. I again called the account owner, they called in and approved the upgrade, and I called back to Verizon. They then said the line wasn’t considered secure so they’d have to send a text to the owner. They texted the owner, I called the account owner, got the code, and provided it. I was then told they’d have to try contacting another number on the account, but they wouldn’t tell me which one in order to protect my “identity.” After calling the account owner again to tell them this they left their restaurant mid meal to deal with this. They called the other account owner and verified the upgrade. I called back in and they told me I was good to go.

This is now 3.5 hours after I started the process. When making the upgrade there was an error, so we called in again and the rep told us that there was a “coding error with the jetpack hotspot that was preventing the upgrade” which makes zero sense. After a full hour on hold they came back and asked if they could disconnect the hotspot, reconnect it, and try again. I said yes, and we were then on hold for another 40 minutes until they came back and said it wasn’t going to work so I’d have to try tomorrow. I attempted to chat with Verizon support, but mid chat their system ended the chat and I received zero follow up.

Fast forward to day 2. I go online through Verizon to try again, and I’m told I used my upgrade yesterday. I call into support, I now have the number memorized, and I’m on hold for 40 min before hung up. I did no receive a call back from the rep. I call back in yet again, and after another 40 min the rep is finally able to revert my upgrade date. I went online it still shows I used my upgrade. I call back again, an hour on hold this time, only to have the call disconnected, again no call back even though I made sure to give the rep my number. At this point I take to Twitter to try and get a response. I finally received a call from a rep who was very short, said their reps followed their protocol, and he'd revert my upgrade, but provided no explanation of 2 days and 9+ hours of frustration.

A week I get another agent to play at my house to offer the service. We told him what had happened to me before. He told me that this had happened to many customers. I was surprised that the same agent Verizon tell me this. I do not want to pay them. Reported this to the credit bureau, and this appears me in the 3 agencies as a negative. For me are extortionate, who acted badly, and did the wrong thing and now want you to pay for your mistakes, because I do not spend my one mind, also others who were offered the same service. Now I have credit monitoring and a company that I work. I hope that the agency is charging me not to make a mistake because this company has lawyers and they can make a claim.

The HTC phone or Verizon also cannot receive text messages when the phone is in use. That means that I have to hang up when talking to a client, retrieve a text message password to access their account, and then call back, instead of just receiving the password while talking to the client and opening the file. Awful experience from start to finish.

Anyway, phone does not work. I spend an hour with tech support and he cannot get it to work. I say just give me a mailing label and I will just get a replacement. No one can do anything in this organization. Some other part of the company has to do that. I waited and waited while someone else looked for a mailing label today. I have been sent to probably 7 different departments when all I really needed is a miserable return label and a different phone.

If you have other options, take them. I like ** but reception is not good in this area. I cannot begin to describe how awful this has been. Half hour wait times only to be disconnected. You get to the end of the road. I was about to get a mailing label from someone... and poof. We are disconnected. I urge you to go to another company if you possibly can. This has shortened my life.

I called Verizon a few times already complaining. Last week, July 25th, the representative told me there is nothing they can do for me and that's the bill. I asked to speak to a manager and the manager apologized and said that sometimes it happens and representatives forget to disclose the information. I asked the manager to escalate this matter and I would like a phone call from her supervisor. I asked her to have them listen to the recordings and have them call me back. I have not received a phone call back as of yet.

I talked to a representative at Verizon today 7/30, Latoya, and she was very nice and explained that it's a possibility that I was misinformed. She apologized and spoke to her manager and they want to credit my account $20 each month for the next 3 months due to the misinformation I received. I told her that my bill would still be $84 a month with the credit and that's still unacceptable. I also let her know I would be escalating this my own way through BBB and other means. I've been a local Verizon customer for over 15 years and this is unacceptable.

My phone wouldn't let me screenshot the page "for security purposes." (This should have been my first clue.) So I drove up to the store to go and get my new phone. The representative proceeded to tell me that I wasn't eligible for a trade in for credit and that I just had to turn in my old phone with no compensation. I asked why when the app told me I could get $77? He said they don't offer that to people still in contract even if they bought the previous phone instead of the payment plan. The My Verizon app would not pull up the deal while I was in the store so I left. I waited a few days and opened the app again because I had received another notification to "Upgrade to the new plan gauge and roll over data."

The quote for trade in was there again but the amount dropped to $74. What?!?! I kept the quote open on my phone and drove up to the Verizon store again to show the representative that I wasn't crazy and there was no fine print that dictated that I couldn't use that promotion while in contract. I waited for about 30 minutes to be helped and overheard someone trading in a Galaxy S5 for $200. Wait a minute that's the phone I have and I was offered $74? Finally it was my turn to talk to a representative and I asked about the trade in offer and why they could trade it in for more than me. He said I wasn't eligible for a trade in credit and I tried to show him the offer on my phone and it had disappeared off my screen.

I went to pull the offer up again and it didn't give me the option to through the app. I talked with him for awhile saying it was an offer and if I could show it to him could I use it? He said NO, and showed me the screen of his tablet that said I was only eligible for upgrade with surrender of old device. Frustrated and confused I walked out to my car. I sat in my car in the parking lot of the store and pulled up the app and there was the trade in offer for $74. I called the Verizon Customer Service number and told them what had been going on. She tried to tell me it wasn't a valid promo and they couldn't offer it. I even read it to her word for word, even the fine print. She placed me on hold to "go ask someone" about it.

Then came back and said I'm not sure why you were offered that but the current promotion for your plan states "upgrade with device surrender." She then said they added a $15 credit towards my current bill for the "inconvenience" and that I could file a complaint through the My Verizon app. Why do I have to file a separate complaint aren't they the same company essentially? Upset I waited another few days and got on the Verizon Facebook page. I was going to be one of those people and post a picture of the offer with a rant but decided to be nicer and send them a private message with the picture. They responded immediately and still didn't know why I was offered that and they couldn't honor it.

I asked why and she said she didn't know but could forward my picture and concern to the marketing department. I asked if the marketing department would be in contact with me and I have yet to receive a response a week later. So I have a screenshot of the deal with all the wording that is listed and nothing in the fine print saying I cannot use it. Isn't it illegal to not honor their advertising? I have also added part of the conversation from their Facebook page. I just would like to know why this offer cannot be used, why the people in the store were offered $200 for the same phone when I was offered $77/74 and why I should remain a "loyal customer" when this type of stuff happens?

I could not be more pleased with Ian **. He had excellent service and I greatly appreciate that! I just was not happy that he had to do all of that because my equipment should have been shipped on time, not early. Normally stuff shipping early is good, not in this case. Now I'm having issues logging on to my account. Every single time I try to log on, it says "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience." It has said that message for days. How am I supposed to pay my overpriced bill if I can't log in?

This has lasted over 2 months of us calling and piecing together what the parameters were to receive the rebate, Verizon telling us either something new we need to do or ask us to do something we've already done. Switching us to endless departments that can't help so we get switched to someone else. We have spent endless hours on hold. It appeared the customer service reps and stores were not properly trained how to service the promo. We have done everything they have asked, double checked that we have everything done right. Not sure what more we can do. I think this is a scam, and now we are stuck with a $560 Sprint bill and we've already sent Verizon our phone to trade in, which they gave us next to nothing for. I recommend anyone considering to participate in Verizon's switch promo to consider the experiences of others.

While on the phone with them and explain again that I need to activate another phone they send me back to someone else. At this point I have been on the phone for 54 minutes and they try to redirect me again. I ask them to speak to a manager and they put me on hold. They finally answer and tell me that no managers were present because the place was closed. I explained to them that it made no sense. They never passed the phone to a manager. Finally I contact Verizon again to try and get a credit because I had told them my phone was stolen and they never suspended it so I kept paying it. The lady informs me that I would be receiving a credit for one of the months and that for the other month I would get a credit and have a balance so I paid the balance. (I was happy that I was being credited a month.) She suspended the line.

I called and reconnected the line the very next day since I went to Apple and bought a new iPhone. I received my bill for the month of July and it was for two months! I called and asked them why and they are telling me that I was not told about the month credit for paying it while not using it and that I was being charged a month in advance! It was only officially suspended for a day! If I paid it while not being able to use it and it gets suspended for a day why am I getting a bill for two months? I am done with Verizon! The signal has been really bad anyway! I will be moving to a different company and not dealing with Verizon anymore! I am glad I bought a phone with no sim card so I can pick what company I would go to. I will not stay with Verizon and I do not plan on going back to them!

Then they subtract the amount of credit they gave you from the amount to pay the other carrier. So now I owe T-Mobile $616.18 which I'll have to pay out of pocket. I switched in May. It's now July 23. I still haven't received the $235 prepaid Visa from Verizon and my bill is more than my T-Mobile bill. So now instead of saving money I'm in a financial bind. God knows when I'll be reimbursed for part of what I owe T-Mobile. I sure wish I hadn't switched.

Updated on 07/27/2016: I just checked the status of my submission and now it says I'm not getting anything because the amount of my phone trade in exceeded the amount that I owe T-mobile. That's not true. I owe T-mobile $600. I finally gave up on Verizon and paid T-mobile. I had to deplete my savings account to do it. I hope my car doesn't break down because I won't have the money to fix it.

After this we had another 3-4 days of full coverage with our data until we went over our data again. The first time half of my roommates were gone the entire weekend, and myself as well as another roommate were gone about half of the weekend, so we were a bit confused as to how we could go over our data so quickly. With other internet providers I have spent close to 30 hours a week on the internet just by myself streaming videos and playing games online while only using about 20 GB of data in a month. All in all, my roommates and I are looking at around $400 of overage charges for only having full data coverage for a weeks time over the course of 2 months. They do have fast internet service, but they are way overpriced and should not be providing internet service to residential homes.

Recently I went in to check the status of my money owed to me and it states "invalid". I have called several times and keep getting told to reupload my proof of submissions of the two phones which I have done 4 or five times now and keep getting told that I have to wait at least two weeks before they will even look at the documents, so I won't find out what is making my uploaded information invalid. Meanwhile per the promotion - you would receive your credit for switching in 2 weeks. But then in another sentence it states that it could take up to 4-6 weeks. Meanwhile I ended up paying for two cell phone bills at the same time because I had to pay the T-Mobile bill because I hadn't received my money back from Verizon. I have submitted a complaint to the Consumer Affairs office because I believe that this Switch promotion is a scheme.

I explained my phone would forget all of its settings and re-download the updates to all applications, and upgrade the OS to Android 6. For the first time in two years I had a data overage. Still his advice was to wait. Nearing the end of my trip to NC for a family reunion, I didn't want to hit the road with a phone that would just keep downloading data continuously. On 7/5/16, I went to the website again, chose a phone, and had it to the point of checkout. Still no warning of an early termination fee. I called to verify I would be charged one, and was told yes. This clerk's advice, wait until the 28th. I ask if they would waive the early termination fee, if I would sign for another 2 years and buy a new phone. Nope, just wait. I head back staying overnight in GA, and using the motel wifi turn on the phone. I see that I now have used up .7 of my 1 gig of data already (two days into this new billing cycle).

The next morning, I see that I now have an overage for this month, even though I was on the hotel's wifi, plus the phone was turned off. I get back to Daytona and decide Verizon has failed me, plus I find that they had new higher data allowance plans, but they cost more too. I buy a Moto G3 outright and sign up with Walmart Family mobile. I spent two days waffling over whether I would wait the remaining two weeks, so I could keep the same phone number. Even if I moved the phone number to the new carrier 1 day early, I'd get hit with the $60 fee. I call Verizon and they look at my records, see that I have never had a data overage, and offer to write it off, IF I WILL SIGN A CONTRACT TO STAY ANOTHER TWO YEARS. I decline. The more I think about it, the more it burned me up that they could see the phone they sold me was malfunctioning, and would write off the overages caused by it, but only if I stay.

So I called on 7/18/16 and talk to a clerk who verifies I never have overages and says she will do a one time write-off of the June overage, and the first few days of July overage. I wait two days, and no changes are made to my account. I call today, and the clerk has a record of the call where they offered to write off the overages if I stay, but none of the call where the clerk on the 18th made the one time offer. After politely sharing my whole experience with the clerk, she finally agrees to make a $10 reduction of the data overages for the June bill, even if I don't stay. In actuality, she only made a $4.50 reduction. Verizon has good coverage, but absolutely horrible customer support.

On July 16, I viewed the UPS tracking number and found that the phone was still being sent to my Florida address. Once again, I had multiple transfers to get to someone, who said they could help. She said that UPS was never notified and that many customer service reps do not even fill out ticket numbers because you really needed to contact UPS. She then did call UPS and said she had them redirect the product to the Silver Spring address. I gave her address again and she said that UPS would deliver the product on July 20 around 10 AM. I asked her again to verify again that the phone would be delivered to the Silver Spring address and she said yes (I was on the phone for 55 min). I then told her that I would like to speak to a supervisor and she said that I didn't have to because she took care of it. I told her that my request was very simple; I was a dissatisfied customer and wanted to speak to a supervisor.

She transferred me to prepaid department and they said they could not help me and transferred me to post-paid. Someone answered and tried to help, checked the order and said it should be OK, listened to my concerns and wrote a note to her supervisor; she said that her supervisor would probably call me and unfortunately, some of her colleagues did not always do what they should. On July 18, I checked the UPS tracking number again and found that the phone was being sent to Texas. I found a different number to call 800-922-0204 and got through to them. I told the person the whole story and she apologized. I said that I really wanted to speak to a supervisor; she said she would have her supervisor call me.

I received a phone call from the supervisor; she said the phone had been misdirected to the warehouse and she would overnight a phone to my sister's address, but she would call me back that afternoon after she finalized the paperwork and she never called back. Yesterday, July 19th, my sister called customer service and they said that there was no order in the system to have another phone sent overnight. My sister is a single woman working in DC, with no landline and no mobile phone for one week; I fear for her safety. We're both looking forward to the day when we can leave Verizon. I clearly understand that you have a great signal coverage and this single advantage has been enough for your success; however, as other vendors improve their signal coverage, customer service will become more important and you do not have the system in place to respond to these future challenges.

Original Review: July 19, 2016

As of today, after 3 attempts of sending copies of all printouts of phone #'s of my old Sprint phones for the switch to be reimbursed, and denied each time, I contacted Verizon Corporate Offices. A Rep (Gidget), advised me that I had 60 days from switch to submit all that was required, which I did. I also received a denial on my buy one/get one for free Samsung Edge stating that the contract was illegible. Now, the company has each copy of all paperwork, contracts, ect. I was advised that I would receive a phone call tomorrow (Wednesday July 20, 2016) after her investigation is complete. She stated that she would give me a definitive answer and cannot promise me anything. I will post the outcome. From the articles that I have read, I am thinking that I have a battle on my hands.

Updated 7/20/2016 - After contacting Corporate on July 19, 2016, The lady @ Verizon (Gidget), took My information & stated that I would be called today - July 20, 2016 - with a definitive answer on what her findings would be for me & the other 3 phones that I am under contract with. I returned home from work & still had not received a call. At 4:57, I called the corporate # to Verizon & the phone just rang. I will call Verizon tomorrow - July 21, 2016 - & hopefully I will finally get a response. As I explained to Her, I just want to be reimbursed for what I was promised.

My children travel to Europe several times a year as unaccompanied minors and prior to this travel I called Verizon to check international calling/text rates. The Verizon rep looked at our account and said that there was no problem just $10/24 hours. They have now been walking around Europe for one month thinking they're phones would work in emergencies and I have been paying their bill for regular phone use. With Pokemon Go everywhere, I called to change their plan so they would have more data or a more reasonable price. The rep said there would be no problem and signed us up. Not 10 minutes later the rep called back to tell me that Tech Services needed to talk to me to "setup" the newer replacement phone because it was not setup for Europe.

Next thing I know I am transferred and the new rep asked what I wanted. He had no idea. Long and short, the new phone my son is walking around Europe with does not have global capability of any kind, it doesn't work. We/he had no idea and have been counting on it the last month. They have no way to get him a new on in Europe, they will send me a rental that I probably won't be charged for but if I am apparently I can get a refund. THIS IS SCARY AND HORRIBLE. THEY ARE HORRIBLE and they don't care what they've done. I am furious, my son has no means of communications in an emergency if he is by himself and I am still paying for his phone.

Since, a new Note 4's are sold out and people are keeping them because the Note 5 doesn't have the micro-scan option then there is a good chance that the refurbished Note 4's that they have in stock are the one's with this known dialing issue. Samsung said they couldn't guarantee sending me a refurbished Note 4 would work properly. Samsung told me the Replacement Department would call me. Samsung Replacement Department called me. Told me that they needed my address to send me out a refurbished Samsung S3 for my New Note 4 that doesn't work. I got upset, because I'm still paying on my Note 4 and they are going to send me a refurbished Samsung S3. Samsung then said they would send me a refurbished Note 4 (refurbished Note 4's are about $200-300 less than what I paid in February).

Samsung said again they couldn't guarantee that the refurbished Note 4 would work properly because they had a batch that was produced that have this issue and couldn't be fixed. Samsung said call Verizon since that's where I bought it from and see what they will do. I called Verizon. I was told I have two options: they will send me out a refurbished Note 4, if that one had problems then Verizon would keep sending me out refurbished Note 4's until I received one that works (even though I've been dealing with this for the next 5 months and I told him the information I was told from Samsung) or second choice I pay off my contract (around $500 for a phone that doesn't work properly - leave it in my drawer) that would get me out of my contract then Verizon would get me into a new contract with a phone that works. Which this made no common sense to me.

I tried explained to the Verizon Rep these options make no sense, either I keep dealing with this issue like I have been for the last five months with a good chance of receiving a defective refurbished Note 4 (per Samsung), valued less than what I'm paying on or paying over $1,000 just to finally have a phone that works or keep paying on a contract $500 for a phone I can't talk to anyone on. The Verizon Rep also repeated himself several times that I was lucky that I purchase the warranty on the phone so I could get a refurbished phone without paying a deductible. WHAT? I explained to the Verizon Rep. I bought a phone that doesn't work properly and have done everything that Verizon and Samsung asked me to do. I heard promises how Verizon would help and make it right.

I want to know what can I do? What does a person do when they buy a new phone and the manufacturer, Samsung tells them that your phone will always have problems if we send you out another one that will have problems? Samsung knew about this problem, they know about the batch produced that is defective but they sold them anyway. Samsung should be accountable. Samsung sold a brand new product knowing of the safety defect. Who can I complain to? Where can I get help? Is there any laws that can help consumers? I have my receipts if you would like them.

In addition, they have discontinued phones where you can change the batteries out. Miraculously, the phones last almost exactly two years - the amount of time on the contract you are paying monthly - and then they stop working. Finally, I was on an unlimited data plan with Verizon, and they talked me into a lesser plan because I wasn't using that much data. I switched (like an idiot) and now we keep going over our data plan and pay more. These are not the first negative experiences I have had with Verizon but they will be the last. I will find another provider and be very vocal about my experiences with Verizon.

Next day I had to go back to the store to straighten out his mess and finally got a JetPack hotspot which seems to be what I needed in the first place. He said my tablet would not work and he was not giving me a sim card. So why did the site tell me it WOULD work?? Got home and the hotspot would not turn on. Finally figured out that the battery had been messed with and was not inserted correctly. I thought now how in the hell could this battery have ended up like this? I remembered how Jesse **'s attitude and demeanor completely changed when he realized I was not going home with an LG Phone (which they are pushing everyone to buy. Can you say Spiff!??)

Then I remembered he was messing around with the hotspot and had the battery cover off. Now I can't say for sure but it now does certainly appear that he screwed around with it just to mess me up and sure enough... he got me good! But I found the problem and fixed it. I would rather use 2 soup cans and a piece of string before ever going in any cell products retail store again! They suck so badly! Read all these reviews. There is no accountability, no paperwork and no integrity at these places. Good luck to you if you believe a word they say! You'll need it!

Later, found out code was wrong. Resubmitted new code, got another email saying new code is invalid. Spent another 30 minutes on hold trying to get through to Verizon, then another 15 minutes for phone rep to check records. Still nothing has been resolved. Then I found out that I have been automatically charged 3 years for monthly phone insurance (even though my receipt says I declined this; they have a record of this). I had gone to a Verizon store to correct this almost 3 years ago when I noticed the billing error, I was told this was corrected, but apparently not.

Recently, a monthly caller ID charge was inserted onto my phone without permission. Who needs caller ID for a smart phone? They are still not sure how this feature was inserted into my account. Lesson: check your phone bills! Horrible experience overall with both Carmel Mountain stores and Verizon customer service! Be careful. After 8 calls, 5 emails, reassurance that my problem would be presented to "upper management and resolved within a week", issue has still not been resolved for 8 weeks.

To my surprise, they said okay and connected me to someone. This person seemed very understanding after I explained my situation of not finding out about the rebate until after the 30-day window was up, and that I was never notified about the rebate in my purchase confirmation emails or in the paperwork that came with the phones when they were delivered. I had told them that I've been a customer of Verizon Wireless for well over 15 years, I've spent a lot of money with them, and that I was a happy customer until this problem. I said I really didn't want to go to another company but if they didn't honor the rebate I would leave Verizon, and also as I told the other person, sue Verizon in small claims as well as file a complaint with my states Attorney General. I told him that it was not right that I was never notified about the rebate when I purchased my phones nor notified when the phones came and I felt that the right thing for Verizon to do was to honor their word and honor the rebate.

To my surprise, he agreed with me. He said that he would send it higher up. He said that he was making notes of everything I told him and would make sure that they were passed on to higher management. He also said that it could take up to 60 days to receive a decision, but he doubted that it would take that long, he just wanted to prepare me of the possible time frame. He seemed like a really nice guy. I hated to make threats, that's not who I am. I am a loyal person and I am also not a sue happy person but life has kicked me in the rear too many times and I've just had enough of getting ripped off. Within a week and a half, I received an email from the rebate center notifying me that my rebate had been approved. That was July 21st. The rebate card came in the mail today, 8-2-16. I'm happy now. So I just wanted to say for those still battling with the rebate center, don't give up and keep fighting for your rebate. Do be nice no matter how frustrating this process is and has been. It always helps to be nice to people. Good luck. I'm changing my star rating from a 1 to a 4 because this has been resolved and until this happened I'd never had problems with Verizon, and because the rebate center is not Verizon Wireless but a subcontractor, Blackhawk Network who is handling the rebates. Blackhawk still gets a 1 for putting me and others through this.

Original Review: July 15, 2016

On March 28, 2016 my cell phone died. I wasn't planning on buying a new one until Black Friday in November. Whenever I get a new cell phone I always buy my husband a new phone as well. That way we are always on the same timeline for getting new phones. I knew that I wanted the Samsung Galaxy S7 Edge so I went to "My Verizon" and upgraded my phones to two S7 Edges. When I received my purchase confirmation email nothing was stated about the BOGO. I did not know at the time I purchased the phones that the BOGO was going on. On April 4th I received the phones. Again, nothing was stated in the paperwork that came with them about the BOGO.

Around the beginning of May I heard about the BOGO from a friend. I figured as in the past, my account would be credited for the second phone since I bought two. On May 20th I checked my account and still nothing had been credited. So I looked into it a little further and realized that I had to file for a rebate. By the time I investigated this further it had been about 6 weeks since I ordered the phones. On May 24th I went to Verizon's site and filed for the rebate. I uploaded everything correctly and only then did I read in the fine print that the rebate needed to be submitted within 30 days of purchase. I have been notified that my rebate was denied because I submitted it past the postmark date.

I have resubmitted a few times and have talked to the rebate center online and on the phone at least 4 times only to be told that it would be escalated to upper management and then having to wait 15 days, then 30 days, now possibly 60 days for an answer. This is BS. I have been a Verizon customer in good standing for well over 15 years. I should have been notified in my purchase confirmation emails and in the paperwork that came with my phones about the BOGO deal. This is different from how it was done when I purchased my last phones 3 years ago. I have never had to file for a rebate. It is not right to not include the BOGO info in the emails and paperwork. I feel like it's Verizon's way of screwing their customers over. I've read where this has happened to others as well. The right thing to do is to honor the rebates. When my contract that I am stuck with now is up I will consider severing my patronage from Verizon if this isn't made right.

This is not right that to be treated like this about a phone and the reason I called in the first place was because this will be the fourth Motorola phone within the two year contract that has needed to be replaced, all because they stop working. Motorola wants me to go to a site on this broken phone to customize. Sitting waiting for a phone that has never been shipped is criminal and impacted with call after call being told it will be there tomorrow. This is a sad stated of affairs for companies that deal in communication and devices to be this bad at communication.

Here's where Verizon showed true and utter greed again. Very tricky. Had first son Dec 2015 quit OTR truck driving home each night now. New VSS880 phone. Deleted temp file and could no longer find location on 5 month old VSS880. Called reps. Tech support 5 times. Went to store and ** man with roadkill trench breath cannot figure out about location or why. Suggested new huge tablet for driving and phone combined with Internet. I said,"No." Wanted my phone to operate correct. It was new plus greedy store. Unknowledgeable. Went few days. No luck on my own. Called in again. Another service rep said I could get upgrade to G4. Waited. Went on trip to Ohio and got huge speeding ticket without Waze and ILLINOIS is and always will be corrupt. Forever and always. Cost 550 dollars unable to use WAZE. Due to location problem.

Story gets worse. I was told to get upgrade with 6 months on service agreement. Left 285 dollar but would waive fee to start another contract. Got G4. Finished updates in parking lot. Same problem. Could not find location and not one rep in person or over phone knew why. Exact same problem as VSS880. Good LG phone. I call in from home about same problem and tech tells me it cause of LG phone. Said their junk I need new G7 coming out this week. But decided to call on landlines and talk more Yes a ** man. Tells me they do not make phone and issue was not Verizon problem. They just sell phone but I argued they have to honor and guarantee performance but he did not agree. So here's where all comes to a head and then some. I look for a system update while tech on phone and started it on my own. He says, "Good idea." Takes hour and 15 min. Phone worked. Location found.

By the way on my own. No help from dozen people and concluded that was issue of temp file deleted in older 6 month old VSS880 phone nobody could figure out. So upset. Called and was told on 13th day just return by 11 am. Got disconnected twice but was told yes return it by 11 am next day as I was going to T-MOBILE again for new phone. Another blunder. 11 am was 15th day not 14 even after talking to reps 3 different times in 45 min. March had 31 days not 30. People are morons on strange wage steroids. All old people in store spending and spending on so much unneeded crap. Total fraud and true Verizon greed. Was very disrespectful to me on return. Cold as ice man. I'm here to say never again. Neeevvveeerrr again.

Rep up high transferred twice to a serious employee MIRRIANNA? Talked with me hour and half. Gave me instructions how to mail phone New G4 to Dallas TX and talk about getting 285 dollar service agreement dropped but would send to upper management and just pay 98 dollar bill for usage. Sent me bill for 798 dollars took 456 off second bill but now owe 385. These are the slimy turds in big businesses that need more regulation on fraud and knowledge of products they guarantee but no knowledge how except to get more money more money and more money. I compare leaving Verizon to divorce and she's ** on your money and wants more. I am speaking to attorneys for brain dead staff and damages… Trickery… Deceit and fraud… Monetary damage and confusing stress.

Would like this Creve Coeur staff to practice this trade in the hood. Don't forget your vest. You will need them. Talked to rep today and bill stands. Another disrespectful degrading hour of my time. Law needs to limit and cap these stores and regulate fraudulent profits. I WILL NEVER USE VERIZON AGAIN. FAMILY AND FRIENDS ARE GETTING OUT. JOIN THE MOVEMENT. BAN VERIZON BOYCOTT THE FRAUD AND DECEPTION. I'M Robert **. Driver... Best details of Verizon experience in 18 months. There's more but no more nice words in different areas of my complaint. Brain dead money grubbing reins on company steroids and bonuses.

My debit card was charged ANYWAY! When I contacted Verizon to get the charge refunded to my debit card I was told Verizon randomly flags people from certain states and puts them into the fraud department; and Verizon would not refund my money! Verizon had not provided me with anything. No product, no service, nothing, yet they refuse to refund my money. They told me that I would have to go to my bank and request a charge-back to get my money back. ARE YOU KIDDING ME? Based on what happened to me this is how Verizon does business... They randomly flag new customers, claim the customer is trying to commit some sort of fraud against Verizon and then Verizon defrauds the customer! What a trashy way to do business! Things must really be going bad for Verizon! Before you give Verizon your bank card remember that you too could be flagged and you too could end up fighting to get your money back beware of Verizon!!!

The account representative and her supervisor added the company is not responsible for monitoring unused lines since military and seasonal accounts may be used intermittently. Is two years without service intermittent? The service reps originally offered six months credit but the supervisor decided it wasn't warranted because I am supposed to know the corporation's policy related to its disclosure statement requirement. I filed a complaint with the Federal Trade Commission. If enough folks follow suit, it will at least cost Verizon money defending their improper activities.

When you go on YouTube and watch the 15 second ad, well you just used 75% of your data. And don't watch that 2 minute video you planned on watching because 1 minute into the video you'll be charged $15.00 overage for data. If you haven't got the picture Verizon Wireless is a low down two-time wallet pocketing company. They are scamming people with their inconsiderate lies. They treat you like a queen or king when you go to their retail stores but all of them are crooks and low down gutter rats. Hear my warning and take note to it.

Yesterday we get an email from Verizon advising of our up and coming bill and when our monthly bill would be from now on. Our $131 normal bill went to $213 per month. We understood that we would each get billed $40 activation for the new phones but when I called about the higher monthly charge I was told the smartphone plans are $40 compared to the $20 for flip phones. We live nearly 300 miles from this Sam's and I told Verizon that they could listen to the "Recorded" conversation that I had prior to purchasing these phones believing that our plan wasn't going to change... nor the cost.

I am waiting for a call like they said they would do today as I had been on the phone with them for nearly 30 minutes and had somewhere to be and didn't have time for them to apologize and explain their charges. I expect to pay what I was told. When we got back home, we had a similar email showing our current bill would be $216 and regular monthly would be $169. This is still $38 dollars higher and I'm not sure if they are including tax when they quote these costs. I guess I'll wait to see if they call today, since it is after midnight now.

One of my daughter's phones had to be turned into Verizon about 5 times. It took them that many phones to figure out what was wrong with her phone and finally "give her one that worked properly". Since she had to get new phones every week for about 5 weeks, when she tried to get a new one they told her she had hit her lifetime limit for phones they would replace! They would not even honor the fact that it was their mistake for not being able to correctly diagnose the problem the first, second, third fourth or fifth time. So, they just had her turn in the phones "she had damaged". They stuck with their story. Finally, out of desperation, my daughter started buying her own used phones. This has worked out pretty well. I am just still miffed at Verizon for their lapses in judgement.

Recently I was called and quoted a much lower price for my account than what I had been paying. This was shortly after one of my daughters went over to her boyfriend's carrier. Come to find out, the caller did "not have authority to make this deal with me". I found this out after setting up a reduction, and it never showed up on my bill! That was when I was told she wasn't authorized to make a deal with me...

The cost for this service is phenomenal. But, overall I have had pretty good, consistent and reliable service. After checking the ratings on the other phones, I will most probably stay with this carrier.

After 3 months of struggling to submit all the required documents. I get a email and letter mailed to me that says I do not qualify for the rebate because I did not open a new line and it is too late to return the phones because it is after 30 days. No one said anything about a new line. Now we are stuck with a phone that we really didn't want and all Verizon can say is they can't do anything. I have been with Verizon for over 4 years. I refer friends all the time that even though it is a little more expensive, it's worth it because they care about their customers, but all thanks to a stupid employee named Chris. I will no longer do business with Verizon.

When I called about the issue I was told I signed a 2 year contract for this tablet which I had no knowledge of. When I signed the customer agreement for my new iPhone the employee briefly told me about the customer agreement for only my iPhone. NEVER ONCE mentioning the two year contract for this tablet. Considering I had my screaming toddler with me I feel I was taken advantage of as she quickly swiped through everything and told me to sign on the line. When I asked for a manager the phone representative lied to me as well! She claimed she was the highest ranking person available at that time after trying to get her to help me and her continually stating there was nothing she could do.

When I asked for her real manager I was placed on hold for over 20 minutes until a woman claiming to be the customer representative manager answered. I am sure another lie. This lady tried to tell me the Ellipsis was actually $170 and I got it for a reduced price which was why I had a two year contract. If this was the case I would have never purchased this item. I had my receipt in front of me that had the Retail price of the item of $49.99 and the price I paid $49.99. She then tells me, to cancel, I have to pay $249!!

She claimed she was looking at the same receipt and the retail price was $170. So she had a completely different receipt than what I was given which is also available on the Verizon website as well as my Customer agreement that has no mention of her convoluted $249 cancellation fee which is $70 more than she claims the device is even worth. This is also nowhere on the customer agreement that I signed due to the negligence of the in-store employee. This woman tells me that there is no way she can cancel this contract despite the fact that I was taken advantage of.

I explained to her that I have an iPhone 6 which I bought that day and I gladly pay the $100 a month for my phone because I knowingly signed a contract for it. I just bought an IPAD PRO12.9, also gladly paying the additional $50 to my account because I signed a contract for it. The Ellipsis is only $10 a month, which isn't that much, but I am LIVID at the fact that I was lied to and taken advantage of. I bought this item outright, there were no monthly payments and therefore should not have a 2 year contract which should be negligible anyway since I was lied to by an employee of Verizon. Verizon should do the right thing and rectify this situation. I will eat the $50 I paid for this useless tablet, but the contract should be dropped. Otherwise I will gladly go return my IPAD pro which still has 25 days for a return and I will go to Sprint which will pay the cancellation fees.

Anyhow, Rorie on a recorded call which Verizon should surely PULL, was cutting me off, using a really rude and patronizing tone and anyhow, Verizon, pull the call. And if you stand behind that kind of customer treatment, let me know. And I will HAPPILY go elsewhere. Horrible company. That's my take away from all these issues. It's the one consistent thing here. Verizon cares about one thing: your money in THEIR pocket. Haven't we transcended this business model by now?

Original Review: July 9, 2016

I purchased the S7 edge with a buy one get one free promo 3/30/2016 and told that I would be getting the 792 dollar in 6 to 8 weeks. To this date 7/09/2016 I have not yet received it and after 3 repeated phone calls and promises that upper management needed to review it because I had not added a new line. Yet VZW can see that a new line was added from Apr and has been charging me for the new line and equipment. Liars, liars, liars... A good attorney needs to get a hold of this one because this will be a class action lawsuit with plenty of $$$ dollars for everyone.

May 28, 2015 6:43 pm Andy, Financial Services says I need to pay. I say nobody contacted me back yet regarding the issues. March 27 4:20 pm, 12 min spoke to Brandon. I'm requesting a manager to call me back after they read all my notes and figure out the math of the refund due for the 0238, also 2074 international plan, and late fees back from October 2013 up until now. Verizon calls: 4.14.15 spoke to financial services to put late fee etc on hold; 4.15.15 called cust. service. I asked for manager. Kelly, cust. care. I want a manager.

Fraud occurred on her account with the ongoing investigation of refunds owed to Elizabeth. Verizon billing statements specified in the case of fraud investigations, California residents do not have to pay charges in connection to an ongoing investigation. Elizabeth continued to pay monthly overcharges on bills for several months causing financial hardships for her family unit, lost business communications and emotional hardships. Elizabeth followed instructions with Verizon and spent months with several phone calls explaining the many errors in billing since the fraud occurred to her account. She received explicit instructions on what to do for months in order to keep her service connected and she patiently obliged.

Verizon continued to fail at resolving the billing errors as each month's statement accrued more erroneous charges. In June 2015 Verizon suspended Elizabeth's account and disconnected the 4 phone lines she and family currently used. A month went by as she made several attempts to reconcile billing errors with multiple Verizon associates, resulting in a very small credit they found as an error on their part in conjunction with the fraud case. Elizabeth in current has had no reasonable resolution to her case and asks that Verizon credit her account for the total amount due to date.

February of 2016 I started raising funds for my twins' 5th grade Science Camp trip. I applied for several grants, reached out to non-profits and celebrities. I also started a Go Fund Me campaign. On March 8, 2016 I received a manila envelope in the mail. Enclosed was a check for $1650.00. I tried to find out who sent it. Both the bank and issuer's name on check were legit businesses in which I assumed this was an anonymous donor. I took the check into the local Wells Fargo branch where I've been a customer since around 20 years.

The check teller processed the check and I asked for some of the check be available for cash withdrawal. It was approved to receive $500 cash that day and had to await the remaining amount to become available in my account. The check cleared in my account and I immediately began shopping for the necessities for our household. I also wrote two separate checks for $71 to the kids school for Science Camp shirts, sweaters, hats and bottles for water. I made a purchase at Target for almost $300. I set up payments online with WF for PG&E bill. There may have been a couple more transactions. All of the debit transactions were approved at the time of my shopping.

March 10, 2016 I reviewed my online account and saw the check was returned from my account. Target and the checks for kids' school were returned and these companies contacted me to pay them back with fees accrued. WF also charged me several overdraft fees for transactions returned. My checking account showed a negative of over 1k. It turns out the check was "fictitious" and the bank account on check was not a real account.

In the midst of this my mother-in-law deposited (she was unaware at the time of my accounts negative balance) $200 cash in my WF as a surprise birthday gift for her son, my fiance. She returned back to the bank explaining she deposited the cash in the wrong account and needed the deposit reversed. WF would not allow it and stated I needed to get it reversed. During this time I was on a strict payment arrangement with PG&E. I had lost my job the previous October and financially I had a hard time keeping up. I had set up online bill pay for PG&E, AT&T internet and my 3 credit cards. None of my bills were paid by WF online.

I essentially had my electricity shut off, two of my credit cards went to collections and closed by the merchant and one credit card is suspended until September 2016. All accounts accrued late fees. Any chance I have a case against WF? I am right now awaiting for WF to finish investigating the account. If this doesn't make a case, I have a larger issue with Verizon Wireless, known fraud to my account with them and several erroneous charges due to the fraud. I have been battling Verizon since 2012 on billing issues. I have been sent to collections owing about $1800+. The Verizon seems easier as their monthly billing statements showed that California customers who have fraud on their account do not have to pay the erroneous charges on their bill if Verizon is still investigating charges due to the fraud.

This story is very long and I still have yet any Verizon rep to understand the mess the fraud caused. I had been a Verizon customer since 2002 with 4 phone lines and June 2015 they suspended all my phones. I was given directions to keep calling the finance department to remind them the fraud department was still investigating charges and I shouldn't receive late fees and shouldn't have service interrupted. Verizon did not comply with this, the law for California customers and still have not resolved all the refunds due back to me.

The fraud took place in 2014, last refund (I was able to get different refunds at different times) was January 2016. That refund was about $30 of overcharges from one of my phone lines involved with the fraud. Since dealing with Verizon and their errors, I complained several times about why am I being "threatened to have my accounts suspended" when the statements clearly show the California State law that I didn't have to pay.

At any rate I hope to speak to someone that might be able to help me. I am currently under care of my primary doctor and a therapist until December 2016 due to being diagnosed with a severe depression. The depression is in relationship to the struggles of not being able to resolve Verizon errors, which cost me my job, sanity and poor credit score.

This Verizon story is entirely bigger than I have explained in short. I do have all my Verizon bill statements. And by the way at some point, dealing with Verizon as I huffed and puffed about the CA law, Verizon has removed the CA law information from monthly customer statements. AND Verizon Executive Relations (supposedly the highest authority dept) DOES in fact have telephones, email and a physical office. Several reps stated only way to contact "Executive Relations" was via fax. I asked one rep, "Well do you guys know when that department will get telephones installed in their office?"

I have since conversed with many Verizon customers with unresolved billing issues whom were unable to reach higher authority. I give every person the email and direct phone number to the Executive Relations. Thank you for taking the time to help me. I am a magnetic for consumer fraud/unfairness and am normally able to get resolution in my favor. Verizon situation is ten times harder!

They converted my unlimited data without my knowledge during upgrades and continued to charge for 2 phone we turned in. We are also being charged for a tablet we were supposed to get for free. I was unable to reach the manager who was our rep within the 10 days required to cancel - how convenient. The other representatives said only he could address. I have escalated these issues up the chain of command - this started in mid February but still not resolved. These people are crooks and are ripping off the public.

They cancelled the order and redid the whole order again. I got the email... added credit card info... etc. I was waiting for phone when I just happened to check credit card statement and noticed the money was never taken from my account. So AGAIN I call the dreaded customer service a freaking 3rd time! Needless to say, they cancelled the order AGAIN, and redid the order. I'm over this whole ordeal. I've NEVER had this much trouble with ANY other customer service EVER. They SUCK!!!

I waited all day yesterday for my phone to arrive. At 5:00 pm I called the 1-866-221-4096 again and asked about my phone delivery. She explained there was never an order put in for a replacement phone. There was a note in the record that I called but nothing more. I am very unhappy with the customer service I received from Jason on Friday. He was rude, snippy and just not a good reflection on Verizon period. I have been a loyal Verizon customer for over 10 years, have always paid my bill on time and never had an issue. But this being the July 4th weekend without a phone now until Tuesday is unacceptable.

The person I spoke with did apologize and offered me a $15.00 credit for my trouble. I think a customer service manager needs to listen to the conversation I had with Jason on Friday July 1st at 10:10 am and some sort of action should be taken. You can't lie and lead a customer to believe you are getting them a replacement phone and just not. Again I am very unhappy with the customer service I received from Jason on Friday, July 1st.

After an hour on the phone, but first two disconnections, and being passed to 6 people who are all clueless, I end up back with Danielle telling me to wait 15 days for validation. Horrible, horrible service. They just want you to give up and if this is the quality of their work ethic, I am done with Verizon. In addition still cannot open pics from S7 on computers even after calls and stop at BB. Also for over month no voice messages recorded even though, set up voice mail, people were leaving messages and said I had messages, none were available when attempted access. Another phone call and waste of my life.

They also make the process so extremely difficult customers ultimately will give up. They said our submissions were invalid due to not sending a copy of the confirmation email that we actually sent in the devices. I have submitted this multiple times, given them the confirmation numbers sent in the emails over the phone even sent it by mail. Don't bother getting ripped off by this company who make millions from new customer sign up and service is terrible. Anyone else this has happened to please contact me for the possibility of pursuing a class action lawsuit against Verizon. Email: ** or message me on Facebook. Thanks.

That day I was leaving for block island on a family vacation so I could not send my phone in. 3 days later my phone fell off a couch on vacation and the screen cracked. I called the warranty center and explained the phone had already been diagnosed by verizon as a DEFECTIVE screen because of the red line and that the cracked screen is irrelevant since it was already a defective screen that needed to be replaced for me. They said there is nothing they can do for me. I called verizon and spoke to 2 or 3 managers for about 2 hours and they all say the exact same scripted b.s. "I'm sorry the warranty is voided because of physical damage" zero customer service with this company.

I just spent $800 plus on a phone and they won't fix a defective device 3 weeks after purchasing. I would understand if I did not get the red line diagnosed before the screen cracked but a verizon employee TOLD me I have a defective screen. The screen was defective and would have to be replaced and thrown away BEFORE the screen was cracked. In order for verizon to fix the red line they would have to break the screen anyways to get it off the phone. I will be switching my service over to AT&T along with many family members.

No matter where I went, the problem persisted: everywhere in NM, Ouray and Denver, Phoenix, Seattle, Los Angeles... no one place's coverage solved the issue (so it was not the cell towers, I figured this out over months of relentless calling and trying to fix my phone). I called customer service within the 14 days of buying it to explain this issue I was having, asking to return the phone and get a new one. The store manager and Vicki(?) both assured me they could fix it claiming it was a small issue and to hang on to the phone and see if the problem continued for "a little bit longer" and if it persisted they would of course note I had called and tried to return it within 14 days and uphold that promise. It did.

I called back to both the Santa Fe store and Verizon call center the day after the two weeks were up to return the phone because the "easy to fix" issue was not going away and surprise surprise, not only can I not return the phone but they have no idea why the phone is acting like that. I go through countless personnel and managers only to be told they are sorry I was "mislead" by the Santa Fe store's personnel but there is nothing they can do. Walked through turning phone off and on again (did that already, but did it again after they made me), had no cover, soft reset, hard reset, everything they ask, I do. Problem is still there. THEY HEAR IT. They offer me a replacement phone. I ask if it is going to be new (it's not) or if they will make the amount I owe for a brand new phone match the used phone valued by Verizon at around $200 (they will not).

At this point I am paying for something I never had. This idea of paying for a brand new phone that never worked to begin with is laughable, but I go along with it and hope the replacement will work. Get the new phone. Transfer everything over. Send old phone back. New one does the same thing. Call back in to Verizon, go through countless personnel, ask to speak to a manager, manager has someone (Nakisha?) call me. Nakisha is a nightmare. Rude, calls me a liar, laughs at me when I am audibly frustrated, refuses to give me either her last name or Verizon ID number or anything comparable.

She tells me she is going to credit my account $20.00 and "If you don't like it, go somewhere else, **". Classy. I don't call in for a few weeks, still in shock about Nakisha's(?) treatment. Phone still sucks, call back in. Every time I speak to someone they hear the problem, they don't know how to fix it. Restart phone? Yes. Take off cover (don't have one). Sent to tier two. Sent out replacement SIM and phone again... but the problem persists. Getting the idea?

Someone checks the cell towers I have in NM and says my phones (PLURAL!!) have not connected to them properly, so I am not crazy and to tell whoever I speak to that. I tell manager that, they send out a new phone. Someone else another time says it isn't the cell towers but instead is user apps that are corrupted or something and makes me delete everything. Another time it was neither thing, instead after he heard the distortions it was "purposeful" and "just a way to get a new phone". Right, because Verizon's replacements had been so great thus far. Some dude named Ragnar was going to contact Samsung to see if they will help me, even gives me his personal number. Never heard from him again. The only rep that EVER helped me was Toni. Toni tried for weeks to help figure out the problem and find a solution. Wifi router to make wifi calls? Can't!

Bad service for Verizon means bad service for Verizon internet (I had no internet) plus that wouldn't help the problem everywhere else. Replacement phone? We had already done that, but we were willing to try it again. Use an old phone? Sure, but I would have to pay off the old phone as well. Buy a new phone? Sure! Old phone pay off + new phone cost = ramen noodles every meal. I was left with no options, no money and, realistically, bills for services never rendered. Unlike Ragnar she actually contacted Samsung to ask for help, and that is when we learned the S6 has shorter antennas than the S4 (my previous phone that worked everywhere and never had issues!). Instead of getting the help I needed, or really much help at all, I was left in the same position once again. She left me a very apologetic voicemail saying she wished she could've done more, and I know she meant it.

I was used to being lied, cheated and verbally assaulted by Verizon employees. I had written them all off, but Toni is the one exception I found. After being with Verizon for about 10 years, my father and our businesses for even longer than that, I very gladly left Verizon after being treated like ** for the previous eight months. I doubt I would ever return and have been telling everyone I meet about my awful experience. I have had people around me for many of the "Verizon marathon calls" and who saw first hand how I was treated who have now left as well. The more time goes by the more upset I get about the whole incident. All I have left from my time with Verizon is a massive $400+ bill and a phone that never worked. Thanks Verizon.

3 billing cycles and no credit - I call customer service and inquire - I needed to submit the info online. Ok Fine - I gather the info and proceed to submit - Submission Invalid - I missed the 60 day time limit. Of course I missed a time limit - I waited 3 billing cycles. How can I miss a time limit if I am unaware of a time limit? I called customer service again. After 2 hours of being on hold and being hung up on I get a supervisor - "I'm sorry for the inconvenience but there is nothing I can do - how about a $100 credit on this month's bill?" Really? $100 is supposed to make up for $672? This is false and Misleading advertising. Do not fall for this promo - It is a scam!

I also said I wanted to complain about the Evelyn who would not give me an ID, and I was on hold for almost 10 min. He finally suggested I have them call me back. I said ok, and then 10 min later, I get an automated call about a technician being dispatch, which I cancelled immediately. What a lousy company, and I will start looking for another carrier, especially since I rarely use the landline (too many unsolicited business calls from shady companies and no one seems to be able to stop them, even though I'm on a Do-Not-Call Registry).

I have Been on the phone dozens of times and over 40 hours on the phone and they now tell me they are not honoring it. I'm at the Verizon store that I bought it from and trying one last time before I hire an attorney to sue for the aggravation, time spent, money spent and selling under false pretense and statements. The coverage is better but the illegal practice that Verizon has been sued for before, continues and it Edwin the manager at the store is attempting to help me and we'll see how much more time I can tack on of wasted time.

Ps check and make sure if you decide to switch that all of your irreplaceable photos are actually saved. I lost pictures of my dog that died because they were in such a rush to sell to me and get me out of the store. I can't get that back either! Do your homework and look into Verizon's deceptive practice and Google how bad the process and help is. Edwin was the same as everyone else and made a half ass attempt but no resolve and crappy I don't give a crap attitude.

After two weeks I called customer service and spoke with Carnel for 48 minutes. He offered to credit my bill once for $60 for the inconvenience of the misquote. He promised and texted me to confirm that he would call me in a few days with a resolution. Two days later, after Carnel didn’t call me as promised, I called customer service again and spoke with Nick. He told me nothing had been done on my account aside from the 360 report. He said my bill was firm and nothing could be done. When asked for someone else to speak with I was given a number for corporate headquarters. That phone number rang 18 times before going to a voice mail “that has not been setup yet”.

Quoting me a price and not honoring the quote—fraud. Misleading information on promotions and delivery. Promising a call from “upper management” - never received. Promising a callback from a representative - never received. Being told my bill was under review / being told two days later it was not. Given incorrect contact information from a representative. I have all the chat transcripts, dates and I know you are required to record all the phone calls. This includes the transcript with the quoted price.

Returned to the store next day said "No more lines" "we already have 7". 2 hours of sales pressure and did not get tablet or hum returned. They said the activation fees, restocking fees, and contract terms would cost more than just staying with the 2 yr contracts. So beat down I went to another store because I did not want 2 new devices. Told the next store SALES PRACTICE DECEPTIVE. Not told about new line contracts. RETURNED the PRODUCTS!

Next bill went from the norm of $320.00 each month to over $800.00. ONE THING VERIZON had right, the return within 24 hours would be costly. $500.00 in charges was more than paying $480 over the next 2 years for the 2 devices. Still trying to get Verizon to remove the charges for their REPS SALES PRACTICE of giving a great customer who has spent $30,000 a $200.00 "gift".

Question: How many of you have an extra $960 to spend when you simply upgrade and OUT of CONTRACT PHONE or 2 months to fight HIGH PRESSURE DECEPTIVE SALES TACTICS and try to avoid locking into not 1 but 3 new line charges for 2 years? My upgrade moved from an additional free phone to an additional free phone (not free), a tablet (not free) and a Hum (not free). The cost for those alone is $20 + $10 + $10 in other words $40 more per month for 2 years. Just saying beware!

And the "free" phone. Well they explain you get a prepaid VISA to pay the phone off on the account. OK. I bought the phones for $672.00 each and was told the VISA would be $672. It is still not here. I did submit the bar code from one of the phone boxes along with the form required. Just got an email my $472 Prepaid VISA was on the way??? It's $200 short.

I have contacted VERIZON about the missing $200. They said I sent the wrong bar code from the wrong box. I said the phones were identical. Looks like the FREE PHONE was "up-charged for $672 to increase Verizon's sales number". I can get up to $672, but behind the scenes my exact same phone was $472. I highly recommend "BUYERS BEWARE". There are other great carriers out there. I just found one. It's time Verizon know we do have choices that are pretty darn good. No reason to be bullied into staying with VERIZON. Do your research and you will see you can leave the ABYSS.

Verizon's latest attempt to rip us off was by claiming the phone we sent back was damaged. The email they sent has a link to an image of the damage. The link does work. We requested that they resend the picture in a new email. They refused to do it. Following quick Google search we discover that many people are unable open the link Verizon provides for an image. The returned phone was in perfect condition. Fortunately we made our purchased it at Costco. Verizon agreed to return the supposedly damaged old phone and we will get our money back for the latest Verizon purchase from Costco directly. Verizon sucker no more!

For technical issues the calls are typically outsourced to India. While the Indians appear to be much better than the Filipinos, there appears to be two offices in two separate cities in India. One that deals with taking your calls and the other with the techie's themselves who work on your issues. There is a huge disconnect between these two offices. Once again there appears to very little help from Verizon USA headquarters to these folks to help them to get to US Standards!

I was treated with the utmost disrespect! I cannot believe I couldn't get a 35 phone put on my bill and the payments I made, only 1 showed up. I think Jeff just wanted me kicked out of HIS store. I'm disabled. You're telling me they couldn't override it. **. Verizon store in Warwick wireless sucks! I'm pissed and may file a disability suit because I need my medical team numbers. I don't like being treated like this and I will not.

Today, I checked the "status" of my refund ($40 Visa gift card promised by Verizon for the switch to their service), and this is the reason they are NOT providing the refund: "Not eligible for prepaid card as the device trade-in credit provided by Verizon exceeded the reimbursement amount." Huh? Somebody explain this to me - I just spent more than $500 with Verizon for the "switch", plus gave them my old iphone 5c, plus purchased "accessories" for the new iphone 6, and then this is all I get from them! And, I made sure to follow every instruction exactly, so that I would receive my refund. And, I had to look it up myself on their website, never hearing from them as to the status. Well, I have concluded - this is just another "trick of the trade" from another greedy company - taking advantage of the trust people place in their word and service.

I requested to speak to a supervisor who I would think would empathize in my current situation and remove the block in my account. Unfortunately she also recommended me to keep buying this $5 dollar calling cards because she was not able to assist me and if I really wanted to be assisted by someone that was able to I would have to WRITE a letter to the Executive representatives or wait 90 days for this block to be removed, since they had no phone number available for me to contact them or any email addresses, only a Mailing Address to write to them.

This was very upsetting because it would take days before my issue would be resolved and it was really important for me to communicate with my family in Mexico and elaborate with many details the most recent tragedy. Eventually this Collection Department Supervisor muted her phone and I kept calling for her attention, I patiently waited for 2 more minutes before she ended the call without ever returning a courtesy call, text, or email. This was very upsetting and I still are not able to contact my family unless I spend $5 on a calling card sold in stores and this only allows for phone calls of one hour and thirty minutes. I have 6 lines with Verizon Wireless and 3 are out of contract, I would hate to go through the whole trouble of switching all my lines little by little just because they are not willing to add a feature to my account.

I have been a customer with Verizon wireless since October of 2013 and it really puts me down that such a high-end and expensive provider is unable to assist their loyal customers. I could have easily gone to a different provider with my lines that are out of contract or even take advantage of another provider current offers of paying off my early termination fees. I hope somebody is able to assist me before I take this decision myself because I am not going to wait 90 Days before I am able to speak with my family by just dialing with my phone without the use of an additional $5 Calling card.

Also, I would lose my connection quite often; on two occasions requiring conversations that were hours long with a rep to try to get it running. Another time, I lost my connection and had to send the device back to them. They billed me for the device, even though I sent it back to them and had a tracking number. The tracking number indicated it was received by their warehouse. Because they couldn't find it in their warehouse, I was supposed to pay for it anyway! I finally had to get rid of Verizon. I replaced my phone with TWC and my internet connection with T-Mobile. I have had no problems with them. When I got rid of Verizon, they then proceeded to bill me for early cancellation of contracts. I had no contracts with them. I asked that they mail a copy of the contracts since they said they had them. I received no such contracts, but I received a gigantic bill.

I called again and spoke with someone after their robo-dialer continued to harass me. I told them I would pay $55 a month until my bill was straightened out. I paid them the $55 for the month of June. Today, I got a collection notice in the mail!!! I tried contacting them and after getting transferred numerous times and being on the phone for a while, was transferred to another voicemail. This company needs to be put out of business. Not only have they wasted hours and hours of my time, but now they are attempting to ruin my credit. It is my strong advice to go elsewhere.

Called on June 1st, told I was over my 60 days! Manager said to resubmit, then when I get my invalid emails to call back and they would escalate because obviously I'd try to stay on top of this. Called today, after another hour and 45 minutes they basically offered me a $ 500 credit, less than half of what they owe me. They claimed they couldn't take responsibility for what I was told by the 3rd party who handles their switch department. Insane. Now I'm out all that money or I take $500 and lock myself in for 6 months. It's insane how they can get away with this!!!

I arrived at the store and met with the salesman. We began the process of upgrading and again I mentioned the TVs. He said yes I get the TVs by upgrading. During the process of upgrading the computers had gone down. Understandable considering we are speaking about computers. The salesman apologized and we made an appointment for the next day at 12 o'clock.

I arrived just a little before 12 and when I walked in I was greeted by another salesman at which time I told them I had an appointment with this particular salesman. I was told that he didn't come in til 1 o'clock. The manager came out, (he happened to be there the day before when all this was going on), and told me I could wait or another salesperson could continue with completing my upgrade. I allowed another salesperson to pick up where we left off the day before and as we started I mentioned to him about the TVs.

He looked at me with a puzzled expression and stated it wasn't aware of this promotion. He then got the book and looked up the promotions being offered and told me that the original salesperson had misquoted the promotion. You had to be a new customer getting service to qualify for this promotion. I was so mad. After taking time out of my schedule for two days to get this upgrade that I didn't want in the first place I am told he misquoted. I have been a long time customer of Verizon and feel like I was scammed. There needs to be some kind of repercussion for treating a customer like this.

When I asked the law so I could review it, I was referred to Google. I don't have internet on phone. I am a retired grandmother and don't need it. Google had sympathy, and said they had nothing to do with Verizon or LG and updates. Verizon then referred me to LG. After numerous calls, LG and Verizon confessed no new law, phone update damaged phone. Neither would assist me with a new phone, or let me out of my contract. My contract is up 2-3-17 & warranty was up 2-3-16. LG offered to pay shipping and I could pay for parts and labor and send them my phone for two weeks. I find that unacceptable. A new update on 3-21-16 just rearranged things, no help there. My phone functions are still randomly turned on and off. I did ask them to have their supervisors listen to my hysterical calls. Customer Service is awful and I don't think I should pay for service I can't use or have control of my phone.

I called Verizon to figure out why they hadn't already taken care of this 2 MONTHS AGO when I switched over and they begin to tell me the rep gave me faulty information and that the gift card was to be used for my Spring bill. Funny because it DOESN'T EVEN WORK WITH SPRINT. I spent a long time trying to get it to work only to say it's incompatible with them. Called my Verizon store to get a hold of the rep, even went in and nobody gives a ** what I have to say of course. ** you Verizon. I'm switching the day my phone is paid off, you stupid lying ** heads.