Verizon Wireless Reviews

I still have no idea how to do that, or if I do, whether anyone will help install it without a charge over and above the $59.99 (plus taxes) you're charging. I was going to pay the $59.99 to escape the $2.80 (plus tax) monthly fee for "maintenance" "to ensure we deliver the best support" of the (pre-owned) equipment you promise to supply... You know what that *feels* like? It feels like blackmail. Somebody's good idea for getting more money out of us for giving us nothing we don't already have. Except of course "the best support." We obviously don't have that. [End of feedback I sent them.]

This isn't the first time we've had our time wasted by Verizon. My husband and I are both in our 80s, but we seem to manage fine with other companies. And btw, we pay Verizon for phone, computer and TV. If I weren't too tired, I'd change companies. I see that there are one star reviews all over the net when you google Verizon. I feel better for having vented here, but we'll still get charged an extra monthly $2.80 plus taxes for "maintenance" of the router we already have. If anything happens to the router, you can be sure they won't send anyone out to do the "maintenance" they're going to charge us for -- that'll be another bill.

The very first thing Jamaal asked me was "What do you need it to do?" I explained that I needed long battery life and to be able to run multiple apps at the same time. He introduced me to the DROID Turbo. I was hesitant but I'm telling you, almost 2 years later and I still LOVE this phone. Now I'm worried about the cost. They almost immediately approved me for over $1000 (my credit was not spectacular in any way, shape or form,) more than enough and in much less than an hour I was on my way. My wife (a long time Metro PCS customer) was immediately jealous of my new phone and we got her the Samsung Galaxy 4 which she still loves to this day. I had to talk her away from the iPhone but she's happy. LOL. 2 years and we have had ZERO problems with dropped calls, missed texts, billing issues, nothing.

We've had 2 problems. My "turbo charger" cord got fried and they immediately replaced it free of charge. Then, we recently had a billing issue where I changed our data plan from 10 mb/mo to 4 mb/mo thinking our bill would go down by a few bucks a month. We eventually ended up not needing that much data. The bill stayed the same. I contacted Verizon via online chat and they immediately fixed it and dropped our bill by about $30/mo. and made it retroactive. I have to wonder about everyone having issues with them. 2 years, zero problems. Maybe we're still on the "honeymoon" but so far for us they've been a great company to deal with. Excellent customer service and I've dealt with Xfinity/Comcast and DirecTV. LOL.

Original Review: Aug. 4, 2016

I was using Sprint for about 8 months and because of the advertisement they put out I changed to the Verizon. It said it will cover the cost of cancellation fees about 600 dollars for each phone. Because we have 6 phones, we were glad that they put out the advertisement. But after I change all of my families phones to Verizon, they did not give us the money back to me or even noticed me. After spending more than 10 hours I was able to get some information, that was about 6 months ago but, still I did not receive the money they promised. I lost more than 3000 dollars at once just for changing from Sprint to Verizon. They really suck.

I called them and they said that they will ship another one. The next day came 8/2/2016 and I did not receive a tracking number nor the phone. I called on 8/3/2016. They said that my phone was not shipped on 8/2/2016 and they apologized. They said that it will be shipped today and I should receive it tomorrow. How many times can the Verizon wireless reps make a mistake? They lied when they said that it was going to be shipped on 8/2/2016. I am done with this company... There is a great reason why their rating is 1. I wish I could give them 0. If you are looking to get a phone I would recommend you go with ATT or Sprint. I definitely don't recommend Verizon. I will be canceling my entire plan on the 7th of this month.

The only place it shows my pictures still is on my old phone but it won't let me sign in to get them. It tells me I have been locked out to log in to a computer. I tried to call them back to get it fixed. I mean they are my pictures and some of them are from the birth of my son I can't get to now. I was on hold for over 12 min never spoke to anybody. Every time I call I am on hold for extended periods of time just to speak to somebody that is rude and has no clue what they are talking about. I would not recommend this company to anybody. They are over price and have horrible employees.

After asking for other options, she talked over me, and said the account owner would have to call in and approve the upgrade. I again called the account owner, they called in and approved the upgrade, and I called back to Verizon. They then said the line wasn’t considered secure so they’d have to send a text to the owner. They texted the owner, I called the account owner, got the code, and provided it. I was then told they’d have to try contacting another number on the account, but they wouldn’t tell me which one in order to protect my “identity.” After calling the account owner again to tell them this they left their restaurant mid meal to deal with this. They called the other account owner and verified the upgrade. I called back in and they told me I was good to go.

This is now 3.5 hours after I started the process. When making the upgrade there was an error, so we called in again and the rep told us that there was a “coding error with the jetpack hotspot that was preventing the upgrade” which makes zero sense. After a full hour on hold they came back and asked if they could disconnect the hotspot, reconnect it, and try again. I said yes, and we were then on hold for another 40 minutes until they came back and said it wasn’t going to work so I’d have to try tomorrow. I attempted to chat with Verizon support, but mid chat their system ended the chat and I received zero follow up.

Fast forward to day 2. I go online through Verizon to try again, and I’m told I used my upgrade yesterday. I call into support, I now have the number memorized, and I’m on hold for 40 min before hung up. I did no receive a call back from the rep. I call back in yet again, and after another 40 min the rep is finally able to revert my upgrade date. I went online it still shows I used my upgrade. I call back again, an hour on hold this time, only to have the call disconnected, again no call back even though I made sure to give the rep my number. At this point I take to Twitter to try and get a response. I finally received a call from a rep who was very short, said their reps followed their protocol, and he'd revert my upgrade, but provided no explanation of 2 days and 9+ hours of frustration.

A week I get another agent to play at my house to offer the service. We told him what had happened to me before. He told me that this had happened to many customers. I was surprised that the same agent Verizon tell me this. I do not want to pay them. Reported this to the credit bureau, and this appears me in the 3 agencies as a negative. For me are extortionate, who acted badly, and did the wrong thing and now want you to pay for your mistakes, because I do not spend my one mind, also others who were offered the same service. Now I have credit monitoring and a company that I work. I hope that the agency is charging me not to make a mistake because this company has lawyers and they can make a claim.

The HTC phone or Verizon also cannot receive text messages when the phone is in use. That means that I have to hang up when talking to a client, retrieve a text message password to access their account, and then call back, instead of just receiving the password while talking to the client and opening the file. Awful experience from start to finish.

Anyway, phone does not work. I spend an hour with tech support and he cannot get it to work. I say just give me a mailing label and I will just get a replacement. No one can do anything in this organization. Some other part of the company has to do that. I waited and waited while someone else looked for a mailing label today. I have been sent to probably 7 different departments when all I really needed is a miserable return label and a different phone.

If you have other options, take them. I like ** but reception is not good in this area. I cannot begin to describe how awful this has been. Half hour wait times only to be disconnected. You get to the end of the road. I was about to get a mailing label from someone... and poof. We are disconnected. I urge you to go to another company if you possibly can. This has shortened my life.

I called Verizon a few times already complaining. Last week, July 25th, the representative told me there is nothing they can do for me and that's the bill. I asked to speak to a manager and the manager apologized and said that sometimes it happens and representatives forget to disclose the information. I asked the manager to escalate this matter and I would like a phone call from her supervisor. I asked her to have them listen to the recordings and have them call me back. I have not received a phone call back as of yet.

I talked to a representative at Verizon today 7/30, Latoya, and she was very nice and explained that it's a possibility that I was misinformed. She apologized and spoke to her manager and they want to credit my account $20 each month for the next 3 months due to the misinformation I received. I told her that my bill would still be $84 a month with the credit and that's still unacceptable. I also let her know I would be escalating this my own way through BBB and other means. I've been a local Verizon customer for over 15 years and this is unacceptable.

My phone wouldn't let me screenshot the page "for security purposes." (This should have been my first clue.) So I drove up to the store to go and get my new phone. The representative proceeded to tell me that I wasn't eligible for a trade in for credit and that I just had to turn in my old phone with no compensation. I asked why when the app told me I could get $77? He said they don't offer that to people still in contract even if they bought the previous phone instead of the payment plan. The My Verizon app would not pull up the deal while I was in the store so I left. I waited a few days and opened the app again because I had received another notification to "Upgrade to the new plan gauge and roll over data."

The quote for trade in was there again but the amount dropped to $74. What?!?! I kept the quote open on my phone and drove up to the Verizon store again to show the representative that I wasn't crazy and there was no fine print that dictated that I couldn't use that promotion while in contract. I waited for about 30 minutes to be helped and overheard someone trading in a Galaxy S5 for $200. Wait a minute that's the phone I have and I was offered $74? Finally it was my turn to talk to a representative and I asked about the trade in offer and why they could trade it in for more than me. He said I wasn't eligible for a trade in credit and I tried to show him the offer on my phone and it had disappeared off my screen.

I went to pull the offer up again and it didn't give me the option to through the app. I talked with him for awhile saying it was an offer and if I could show it to him could I use it? He said NO, and showed me the screen of his tablet that said I was only eligible for upgrade with surrender of old device. Frustrated and confused I walked out to my car. I sat in my car in the parking lot of the store and pulled up the app and there was the trade in offer for $74. I called the Verizon Customer Service number and told them what had been going on. She tried to tell me it wasn't a valid promo and they couldn't offer it. I even read it to her word for word, even the fine print. She placed me on hold to "go ask someone" about it.

Then came back and said I'm not sure why you were offered that but the current promotion for your plan states "upgrade with device surrender." She then said they added a $15 credit towards my current bill for the "inconvenience" and that I could file a complaint through the My Verizon app. Why do I have to file a separate complaint aren't they the same company essentially? Upset I waited another few days and got on the Verizon Facebook page. I was going to be one of those people and post a picture of the offer with a rant but decided to be nicer and send them a private message with the picture. They responded immediately and still didn't know why I was offered that and they couldn't honor it.

I asked why and she said she didn't know but could forward my picture and concern to the marketing department. I asked if the marketing department would be in contact with me and I have yet to receive a response a week later. So I have a screenshot of the deal with all the wording that is listed and nothing in the fine print saying I cannot use it. Isn't it illegal to not honor their advertising? I have also added part of the conversation from their Facebook page. I just would like to know why this offer cannot be used, why the people in the store were offered $200 for the same phone when I was offered $77/74 and why I should remain a "loyal customer" when this type of stuff happens?

I could not be more pleased with Ian **. He had excellent service and I greatly appreciate that! I just was not happy that he had to do all of that because my equipment should have been shipped on time, not early. Normally stuff shipping early is good, not in this case. Now I'm having issues logging on to my account. Every single time I try to log on, it says "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience." It has said that message for days. How am I supposed to pay my overpriced bill if I can't log in?

This has lasted over 2 months of us calling and piecing together what the parameters were to receive the rebate, Verizon telling us either something new we need to do or ask us to do something we've already done. Switching us to endless departments that can't help so we get switched to someone else. We have spent endless hours on hold. It appeared the customer service reps and stores were not properly trained how to service the promo. We have done everything they have asked, double checked that we have everything done right. Not sure what more we can do. I think this is a scam, and now we are stuck with a $560 Sprint bill and we've already sent Verizon our phone to trade in, which they gave us next to nothing for. I recommend anyone considering to participate in Verizon's switch promo to consider the experiences of others.

While on the phone with them and explain again that I need to activate another phone they send me back to someone else. At this point I have been on the phone for 54 minutes and they try to redirect me again. I ask them to speak to a manager and they put me on hold. They finally answer and tell me that no managers were present because the place was closed. I explained to them that it made no sense. They never passed the phone to a manager. Finally I contact Verizon again to try and get a credit because I had told them my phone was stolen and they never suspended it so I kept paying it. The lady informs me that I would be receiving a credit for one of the months and that for the other month I would get a credit and have a balance so I paid the balance. (I was happy that I was being credited a month.) She suspended the line.

I called and reconnected the line the very next day since I went to Apple and bought a new iPhone. I received my bill for the month of July and it was for two months! I called and asked them why and they are telling me that I was not told about the month credit for paying it while not using it and that I was being charged a month in advance! It was only officially suspended for a day! If I paid it while not being able to use it and it gets suspended for a day why am I getting a bill for two months? I am done with Verizon! The signal has been really bad anyway! I will be moving to a different company and not dealing with Verizon anymore! I am glad I bought a phone with no sim card so I can pick what company I would go to. I will not stay with Verizon and I do not plan on going back to them!

Then they subtract the amount of credit they gave you from the amount to pay the other carrier. So now I owe T-Mobile $616.18 which I'll have to pay out of pocket. I switched in May. It's now July 23. I still haven't received the $235 prepaid Visa from Verizon and my bill is more than my T-Mobile bill. So now instead of saving money I'm in a financial bind. God knows when I'll be reimbursed for part of what I owe T-Mobile. I sure wish I hadn't switched.

Updated on 07/27/2016: I just checked the status of my submission and now it says I'm not getting anything because the amount of my phone trade in exceeded the amount that I owe T-mobile. That's not true. I owe T-mobile $600. I finally gave up on Verizon and paid T-mobile. I had to deplete my savings account to do it. I hope my car doesn't break down because I won't have the money to fix it.

After this we had another 3-4 days of full coverage with our data until we went over our data again. The first time half of my roommates were gone the entire weekend, and myself as well as another roommate were gone about half of the weekend, so we were a bit confused as to how we could go over our data so quickly. With other internet providers I have spent close to 30 hours a week on the internet just by myself streaming videos and playing games online while only using about 20 GB of data in a month. All in all, my roommates and I are looking at around $400 of overage charges for only having full data coverage for a weeks time over the course of 2 months. They do have fast internet service, but they are way overpriced and should not be providing internet service to residential homes.

Recently I went in to check the status of my money owed to me and it states "invalid". I have called several times and keep getting told to reupload my proof of submissions of the two phones which I have done 4 or five times now and keep getting told that I have to wait at least two weeks before they will even look at the documents, so I won't find out what is making my uploaded information invalid. Meanwhile per the promotion - you would receive your credit for switching in 2 weeks. But then in another sentence it states that it could take up to 4-6 weeks. Meanwhile I ended up paying for two cell phone bills at the same time because I had to pay the T-Mobile bill because I hadn't received my money back from Verizon. I have submitted a complaint to the Consumer Affairs office because I believe that this Switch promotion is a scheme.

I explained my phone would forget all of its settings and re-download the updates to all applications, and upgrade the OS to Android 6. For the first time in two years I had a data overage. Still his advice was to wait. Nearing the end of my trip to NC for a family reunion, I didn't want to hit the road with a phone that would just keep downloading data continuously. On 7/5/16, I went to the website again, chose a phone, and had it to the point of checkout. Still no warning of an early termination fee. I called to verify I would be charged one, and was told yes. This clerk's advice, wait until the 28th. I ask if they would waive the early termination fee, if I would sign for another 2 years and buy a new phone. Nope, just wait. I head back staying overnight in GA, and using the motel wifi turn on the phone. I see that I now have used up .7 of my 1 gig of data already (two days into this new billing cycle).

The next morning, I see that I now have an overage for this month, even though I was on the hotel's wifi, plus the phone was turned off. I get back to Daytona and decide Verizon has failed me, plus I find that they had new higher data allowance plans, but they cost more too. I buy a Moto G3 outright and sign up with Walmart Family mobile. I spent two days waffling over whether I would wait the remaining two weeks, so I could keep the same phone number. Even if I moved the phone number to the new carrier 1 day early, I'd get hit with the $60 fee. I call Verizon and they look at my records, see that I have never had a data overage, and offer to write it off, IF I WILL SIGN A CONTRACT TO STAY ANOTHER TWO YEARS. I decline. The more I think about it, the more it burned me up that they could see the phone they sold me was malfunctioning, and would write off the overages caused by it, but only if I stay.

So I called on 7/18/16 and talk to a clerk who verifies I never have overages and says she will do a one time write-off of the June overage, and the first few days of July overage. I wait two days, and no changes are made to my account. I call today, and the clerk has a record of the call where they offered to write off the overages if I stay, but none of the call where the clerk on the 18th made the one time offer. After politely sharing my whole experience with the clerk, she finally agrees to make a $10 reduction of the data overages for the June bill, even if I don't stay. In actuality, she only made a $4.50 reduction. Verizon has good coverage, but absolutely horrible customer support.

On July 16, I viewed the UPS tracking number and found that the phone was still being sent to my Florida address. Once again, I had multiple transfers to get to someone, who said they could help. She said that UPS was never notified and that many customer service reps do not even fill out ticket numbers because you really needed to contact UPS. She then did call UPS and said she had them redirect the product to the Silver Spring address. I gave her address again and she said that UPS would deliver the product on July 20 around 10 AM. I asked her again to verify again that the phone would be delivered to the Silver Spring address and she said yes (I was on the phone for 55 min). I then told her that I would like to speak to a supervisor and she said that I didn't have to because she took care of it. I told her that my request was very simple; I was a dissatisfied customer and wanted to speak to a supervisor.

She transferred me to prepaid department and they said they could not help me and transferred me to post-paid. Someone answered and tried to help, checked the order and said it should be OK, listened to my concerns and wrote a note to her supervisor; she said that her supervisor would probably call me and unfortunately, some of her colleagues did not always do what they should. On July 18, I checked the UPS tracking number again and found that the phone was being sent to Texas. I found a different number to call 800-922-0204 and got through to them. I told the person the whole story and she apologized. I said that I really wanted to speak to a supervisor; she said she would have her supervisor call me.

I received a phone call from the supervisor; she said the phone had been misdirected to the warehouse and she would overnight a phone to my sister's address, but she would call me back that afternoon after she finalized the paperwork and she never called back. Yesterday, July 19th, my sister called customer service and they said that there was no order in the system to have another phone sent overnight. My sister is a single woman working in DC, with no landline and no mobile phone for one week; I fear for her safety. We're both looking forward to the day when we can leave Verizon. I clearly understand that you have a great signal coverage and this single advantage has been enough for your success; however, as other vendors improve their signal coverage, customer service will become more important and you do not have the system in place to respond to these future challenges.

Original Review: July 19, 2016

As of today, after 3 attempts of sending copies of all printouts of phone #'s of my old Sprint phones for the switch to be reimbursed, and denied each time, I contacted Verizon Corporate Offices. A Rep (Gidget), advised me that I had 60 days from switch to submit all that was required, which I did. I also received a denial on my buy one/get one for free Samsung Edge stating that the contract was illegible. Now, the company has each copy of all paperwork, contracts, ect. I was advised that I would receive a phone call tomorrow (Wednesday July 20, 2016) after her investigation is complete. She stated that she would give me a definitive answer and cannot promise me anything. I will post the outcome. From the articles that I have read, I am thinking that I have a battle on my hands.

Updated 7/20/2016 - After contacting Corporate on July 19, 2016, The lady @ Verizon (Gidget), took My information & stated that I would be called today - July 20, 2016 - with a definitive answer on what her findings would be for me & the other 3 phones that I am under contract with. I returned home from work & still had not received a call. At 4:57, I called the corporate # to Verizon & the phone just rang. I will call Verizon tomorrow - July 21, 2016 - & hopefully I will finally get a response. As I explained to Her, I just want to be reimbursed for what I was promised.

My children travel to Europe several times a year as unaccompanied minors and prior to this travel I called Verizon to check international calling/text rates. The Verizon rep looked at our account and said that there was no problem just $10/24 hours. They have now been walking around Europe for one month thinking they're phones would work in emergencies and I have been paying their bill for regular phone use. With Pokemon Go everywhere, I called to change their plan so they would have more data or a more reasonable price. The rep said there would be no problem and signed us up. Not 10 minutes later the rep called back to tell me that Tech Services needed to talk to me to "setup" the newer replacement phone because it was not setup for Europe.

Next thing I know I am transferred and the new rep asked what I wanted. He had no idea. Long and short, the new phone my son is walking around Europe with does not have global capability of any kind, it doesn't work. We/he had no idea and have been counting on it the last month. They have no way to get him a new on in Europe, they will send me a rental that I probably won't be charged for but if I am apparently I can get a refund. THIS IS SCARY AND HORRIBLE. THEY ARE HORRIBLE and they don't care what they've done. I am furious, my son has no means of communications in an emergency if he is by himself and I am still paying for his phone.

Since, a new Note 4's are sold out and people are keeping them because the Note 5 doesn't have the micro-scan option then there is a good chance that the refurbished Note 4's that they have in stock are the one's with this known dialing issue. Samsung said they couldn't guarantee sending me a refurbished Note 4 would work properly. Samsung told me the Replacement Department would call me. Samsung Replacement Department called me. Told me that they needed my address to send me out a refurbished Samsung S3 for my New Note 4 that doesn't work. I got upset, because I'm still paying on my Note 4 and they are going to send me a refurbished Samsung S3. Samsung then said they would send me a refurbished Note 4 (refurbished Note 4's are about $200-300 less than what I paid in February).

Samsung said again they couldn't guarantee that the refurbished Note 4 would work properly because they had a batch that was produced that have this issue and couldn't be fixed. Samsung said call Verizon since that's where I bought it from and see what they will do. I called Verizon. I was told I have two options: they will send me out a refurbished Note 4, if that one had problems then Verizon would keep sending me out refurbished Note 4's until I received one that works (even though I've been dealing with this for the next 5 months and I told him the information I was told from Samsung) or second choice I pay off my contract (around $500 for a phone that doesn't work properly - leave it in my drawer) that would get me out of my contract then Verizon would get me into a new contract with a phone that works. Which this made no common sense to me.

I tried explained to the Verizon Rep these options make no sense, either I keep dealing with this issue like I have been for the last five months with a good chance of receiving a defective refurbished Note 4 (per Samsung), valued less than what I'm paying on or paying over $1,000 just to finally have a phone that works or keep paying on a contract $500 for a phone I can't talk to anyone on. The Verizon Rep also repeated himself several times that I was lucky that I purchase the warranty on the phone so I could get a refurbished phone without paying a deductible. WHAT? I explained to the Verizon Rep. I bought a phone that doesn't work properly and have done everything that Verizon and Samsung asked me to do. I heard promises how Verizon would help and make it right.

I want to know what can I do? What does a person do when they buy a new phone and the manufacturer, Samsung tells them that your phone will always have problems if we send you out another one that will have problems? Samsung knew about this problem, they know about the batch produced that is defective but they sold them anyway. Samsung should be accountable. Samsung sold a brand new product knowing of the safety defect. Who can I complain to? Where can I get help? Is there any laws that can help consumers? I have my receipts if you would like them.

In addition, they have discontinued phones where you can change the batteries out. Miraculously, the phones last almost exactly two years - the amount of time on the contract you are paying monthly - and then they stop working. Finally, I was on an unlimited data plan with Verizon, and they talked me into a lesser plan because I wasn't using that much data. I switched (like an idiot) and now we keep going over our data plan and pay more. These are not the first negative experiences I have had with Verizon but they will be the last. I will find another provider and be very vocal about my experiences with Verizon.

Next day I had to go back to the store to straighten out his mess and finally got a JetPack hotspot which seems to be what I needed in the first place. He said my tablet would not work and he was not giving me a sim card. So why did the site tell me it WOULD work?? Got home and the hotspot would not turn on. Finally figured out that the battery had been messed with and was not inserted correctly. I thought now how in the hell could this battery have ended up like this? I remembered how Jesse **'s attitude and demeanor completely changed when he realized I was not going home with an LG Phone (which they are pushing everyone to buy. Can you say Spiff!??)

Then I remembered he was messing around with the hotspot and had the battery cover off. Now I can't say for sure but it now does certainly appear that he screwed around with it just to mess me up and sure enough... he got me good! But I found the problem and fixed it. I would rather use 2 soup cans and a piece of string before ever going in any cell products retail store again! They suck so badly! Read all these reviews. There is no accountability, no paperwork and no integrity at these places. Good luck to you if you believe a word they say! You'll need it!

Later, found out code was wrong. Resubmitted new code, got another email saying new code is invalid. Spent another 30 minutes on hold trying to get through to Verizon, then another 15 minutes for phone rep to check records. Still nothing has been resolved. Then I found out that I have been automatically charged 3 years for monthly phone insurance (even though my receipt says I declined this; they have a record of this). I had gone to a Verizon store to correct this almost 3 years ago when I noticed the billing error, I was told this was corrected, but apparently not.

Recently, a monthly caller ID charge was inserted onto my phone without permission. Who needs caller ID for a smart phone? They are still not sure how this feature was inserted into my account. Lesson: check your phone bills! Horrible experience overall with both Carmel Mountain stores and Verizon customer service! Be careful. After 8 calls, 5 emails, reassurance that my problem would be presented to "upper management and resolved within a week", issue has still not been resolved for 8 weeks.

To my surprise, they said okay and connected me to someone. This person seemed very understanding after I explained my situation of not finding out about the rebate until after the 30-day window was up, and that I was never notified about the rebate in my purchase confirmation emails or in the paperwork that came with the phones when they were delivered. I had told them that I've been a customer of Verizon Wireless for well over 15 years, I've spent a lot of money with them, and that I was a happy customer until this problem. I said I really didn't want to go to another company but if they didn't honor the rebate I would leave Verizon, and also as I told the other person, sue Verizon in small claims as well as file a complaint with my states Attorney General. I told him that it was not right that I was never notified about the rebate when I purchased my phones nor notified when the phones came and I felt that the right thing for Verizon to do was to honor their word and honor the rebate.

To my surprise, he agreed with me. He said that he would send it higher up. He said that he was making notes of everything I told him and would make sure that they were passed on to higher management. He also said that it could take up to 60 days to receive a decision, but he doubted that it would take that long, he just wanted to prepare me of the possible time frame. He seemed like a really nice guy. I hated to make threats, that's not who I am. I am a loyal person and I am also not a sue happy person but life has kicked me in the rear too many times and I've just had enough of getting ripped off. Within a week and a half, I received an email from the rebate center notifying me that my rebate had been approved. That was July 21st. The rebate card came in the mail today, 8-2-16. I'm happy now. So I just wanted to say for those still battling with the rebate center, don't give up and keep fighting for your rebate. Do be nice no matter how frustrating this process is and has been. It always helps to be nice to people. Good luck. I'm changing my star rating from a 1 to a 4 because this has been resolved and until this happened I'd never had problems with Verizon, and because the rebate center is not Verizon Wireless but a subcontractor, Blackhawk Network who is handling the rebates. Blackhawk still gets a 1 for putting me and others through this.

Original Review: July 15, 2016

On March 28, 2016 my cell phone died. I wasn't planning on buying a new one until Black Friday in November. Whenever I get a new cell phone I always buy my husband a new phone as well. That way we are always on the same timeline for getting new phones. I knew that I wanted the Samsung Galaxy S7 Edge so I went to "My Verizon" and upgraded my phones to two S7 Edges. When I received my purchase confirmation email nothing was stated about the BOGO. I did not know at the time I purchased the phones that the BOGO was going on. On April 4th I received the phones. Again, nothing was stated in the paperwork that came with them about the BOGO.

Around the beginning of May I heard about the BOGO from a friend. I figured as in the past, my account would be credited for the second phone since I bought two. On May 20th I checked my account and still nothing had been credited. So I looked into it a little further and realized that I had to file for a rebate. By the time I investigated this further it had been about 6 weeks since I ordered the phones. On May 24th I went to Verizon's site and filed for the rebate. I uploaded everything correctly and only then did I read in the fine print that the rebate needed to be submitted within 30 days of purchase. I have been notified that my rebate was denied because I submitted it past the postmark date.

I have resubmitted a few times and have talked to the rebate center online and on the phone at least 4 times only to be told that it would be escalated to upper management and then having to wait 15 days, then 30 days, now possibly 60 days for an answer. This is BS. I have been a Verizon customer in good standing for well over 15 years. I should have been notified in my purchase confirmation emails and in the paperwork that came with my phones about the BOGO deal. This is different from how it was done when I purchased my last phones 3 years ago. I have never had to file for a rebate. It is not right to not include the BOGO info in the emails and paperwork. I feel like it's Verizon's way of screwing their customers over. I've read where this has happened to others as well. The right thing to do is to honor the rebates. When my contract that I am stuck with now is up I will consider severing my patronage from Verizon if this isn't made right.

This is not right that to be treated like this about a phone and the reason I called in the first place was because this will be the fourth Motorola phone within the two year contract that has needed to be replaced, all because they stop working. Motorola wants me to go to a site on this broken phone to customize. Sitting waiting for a phone that has never been shipped is criminal and impacted with call after call being told it will be there tomorrow. This is a sad stated of affairs for companies that deal in communication and devices to be this bad at communication.

Here's where Verizon showed true and utter greed again. Very tricky. Had first son Dec 2015 quit OTR truck driving home each night now. New VSS880 phone. Deleted temp file and could no longer find location on 5 month old VSS880. Called reps. Tech support 5 times. Went to store and ** man with roadkill trench breath cannot figure out about location or why. Suggested new huge tablet for driving and phone combined with Internet. I said,"No." Wanted my phone to operate correct. It was new plus greedy store. Unknowledgeable. Went few days. No luck on my own. Called in again. Another service rep said I could get upgrade to G4. Waited. Went on trip to Ohio and got huge speeding ticket without Waze and ILLINOIS is and always will be corrupt. Forever and always. Cost 550 dollars unable to use WAZE. Due to location problem.

Story gets worse. I was told to get upgrade with 6 months on service agreement. Left 285 dollar but would waive fee to start another contract. Got G4. Finished updates in parking lot. Same problem. Could not find location and not one rep in person or over phone knew why. Exact same problem as VSS880. Good LG phone. I call in from home about same problem and tech tells me it cause of LG phone. Said their junk I need new G7 coming out this week. But decided to call on landlines and talk more Yes a ** man. Tells me they do not make phone and issue was not Verizon problem. They just sell phone but I argued they have to honor and guarantee performance but he did not agree. So here's where all comes to a head and then some. I look for a system update while tech on phone and started it on my own. He says, "Good idea." Takes hour and 15 min. Phone worked. Location found.

By the way on my own. No help from dozen people and concluded that was issue of temp file deleted in older 6 month old VSS880 phone nobody could figure out. So upset. Called and was told on 13th day just return by 11 am. Got disconnected twice but was told yes return it by 11 am next day as I was going to T-MOBILE again for new phone. Another blunder. 11 am was 15th day not 14 even after talking to reps 3 different times in 45 min. March had 31 days not 30. People are morons on strange wage steroids. All old people in store spending and spending on so much unneeded crap. Total fraud and true Verizon greed. Was very disrespectful to me on return. Cold as ice man. I'm here to say never again. Neeevvveeerrr again.

Rep up high transferred twice to a serious employee MIRRIANNA? Talked with me hour and half. Gave me instructions how to mail phone New G4 to Dallas TX and talk about getting 285 dollar service agreement dropped but would send to upper management and just pay 98 dollar bill for usage. Sent me bill for 798 dollars took 456 off second bill but now owe 385. These are the slimy turds in big businesses that need more regulation on fraud and knowledge of products they guarantee but no knowledge how except to get more money more money and more money. I compare leaving Verizon to divorce and she's ** on your money and wants more. I am speaking to attorneys for brain dead staff and damages… Trickery… Deceit and fraud… Monetary damage and confusing stress.

Would like this Creve Coeur staff to practice this trade in the hood. Don't forget your vest. You will need them. Talked to rep today and bill stands. Another disrespectful degrading hour of my time. Law needs to limit and cap these stores and regulate fraudulent profits. I WILL NEVER USE VERIZON AGAIN. FAMILY AND FRIENDS ARE GETTING OUT. JOIN THE MOVEMENT. BAN VERIZON BOYCOTT THE FRAUD AND DECEPTION. I'M Robert **. Driver... Best details of Verizon experience in 18 months. There's more but no more nice words in different areas of my complaint. Brain dead money grubbing reins on company steroids and bonuses.

My debit card was charged ANYWAY! When I contacted Verizon to get the charge refunded to my debit card I was told Verizon randomly flags people from certain states and puts them into the fraud department; and Verizon would not refund my money! Verizon had not provided me with anything. No product, no service, nothing, yet they refuse to refund my money. They told me that I would have to go to my bank and request a charge-back to get my money back. ARE YOU KIDDING ME? Based on what happened to me this is how Verizon does business... They randomly flag new customers, claim the customer is trying to commit some sort of fraud against Verizon and then Verizon defrauds the customer! What a trashy way to do business! Things must really be going bad for Verizon! Before you give Verizon your bank card remember that you too could be flagged and you too could end up fighting to get your money back beware of Verizon!!!

The account representative and her supervisor added the company is not responsible for monitoring unused lines since military and seasonal accounts may be used intermittently. Is two years without service intermittent? The service reps originally offered six months credit but the supervisor decided it wasn't warranted because I am supposed to know the corporation's policy related to its disclosure statement requirement. I filed a complaint with the Federal Trade Commission. If enough folks follow suit, it will at least cost Verizon money defending their improper activities.

When you go on YouTube and watch the 15 second ad, well you just used 75% of your data. And don't watch that 2 minute video you planned on watching because 1 minute into the video you'll be charged $15.00 overage for data. If you haven't got the picture Verizon Wireless is a low down two-time wallet pocketing company. They are scamming people with their inconsiderate lies. They treat you like a queen or king when you go to their retail stores but all of them are crooks and low down gutter rats. Hear my warning and take note to it.

Yesterday we get an email from Verizon advising of our up and coming bill and when our monthly bill would be from now on. Our $131 normal bill went to $213 per month. We understood that we would each get billed $40 activation for the new phones but when I called about the higher monthly charge I was told the smartphone plans are $40 compared to the $20 for flip phones. We live nearly 300 miles from this Sam's and I told Verizon that they could listen to the "Recorded" conversation that I had prior to purchasing these phones believing that our plan wasn't going to change... nor the cost.

I am waiting for a call like they said they would do today as I had been on the phone with them for nearly 30 minutes and had somewhere to be and didn't have time for them to apologize and explain their charges. I expect to pay what I was told. When we got back home, we had a similar email showing our current bill would be $216 and regular monthly would be $169. This is still $38 dollars higher and I'm not sure if they are including tax when they quote these costs. I guess I'll wait to see if they call today, since it is after midnight now.

One of my daughter's phones had to be turned into Verizon about 5 times. It took them that many phones to figure out what was wrong with her phone and finally "give her one that worked properly". Since she had to get new phones every week for about 5 weeks, when she tried to get a new one they told her she had hit her lifetime limit for phones they would replace! They would not even honor the fact that it was their mistake for not being able to correctly diagnose the problem the first, second, third fourth or fifth time. So, they just had her turn in the phones "she had damaged". They stuck with their story. Finally, out of desperation, my daughter started buying her own used phones. This has worked out pretty well. I am just still miffed at Verizon for their lapses in judgement.

Recently I was called and quoted a much lower price for my account than what I had been paying. This was shortly after one of my daughters went over to her boyfriend's carrier. Come to find out, the caller did "not have authority to make this deal with me". I found this out after setting up a reduction, and it never showed up on my bill! That was when I was told she wasn't authorized to make a deal with me...

The cost for this service is phenomenal. But, overall I have had pretty good, consistent and reliable service. After checking the ratings on the other phones, I will most probably stay with this carrier.

After 3 months of struggling to submit all the required documents. I get a email and letter mailed to me that says I do not qualify for the rebate because I did not open a new line and it is too late to return the phones because it is after 30 days. No one said anything about a new line. Now we are stuck with a phone that we really didn't want and all Verizon can say is they can't do anything. I have been with Verizon for over 4 years. I refer friends all the time that even though it is a little more expensive, it's worth it because they care about their customers, but all thanks to a stupid employee named Chris. I will no longer do business with Verizon.

When I called about the issue I was told I signed a 2 year contract for this tablet which I had no knowledge of. When I signed the customer agreement for my new iPhone the employee briefly told me about the customer agreement for only my iPhone. NEVER ONCE mentioning the two year contract for this tablet. Considering I had my screaming toddler with me I feel I was taken advantage of as she quickly swiped through everything and told me to sign on the line. When I asked for a manager the phone representative lied to me as well! She claimed she was the highest ranking person available at that time after trying to get her to help me and her continually stating there was nothing she could do.

When I asked for her real manager I was placed on hold for over 20 minutes until a woman claiming to be the customer representative manager answered. I am sure another lie. This lady tried to tell me the Ellipsis was actually $170 and I got it for a reduced price which was why I had a two year contract. If this was the case I would have never purchased this item. I had my receipt in front of me that had the Retail price of the item of $49.99 and the price I paid $49.99. She then tells me, to cancel, I have to pay $249!!

She claimed she was looking at the same receipt and the retail price was $170. So she had a completely different receipt than what I was given which is also available on the Verizon website as well as my Customer agreement that has no mention of her convoluted $249 cancellation fee which is $70 more than she claims the device is even worth. This is also nowhere on the customer agreement that I signed due to the negligence of the in-store employee. This woman tells me that there is no way she can cancel this contract despite the fact that I was taken advantage of.

I explained to her that I have an iPhone 6 which I bought that day and I gladly pay the $100 a month for my phone because I knowingly signed a contract for it. I just bought an IPAD PRO12.9, also gladly paying the additional $50 to my account because I signed a contract for it. The Ellipsis is only $10 a month, which isn't that much, but I am LIVID at the fact that I was lied to and taken advantage of. I bought this item outright, there were no monthly payments and therefore should not have a 2 year contract which should be negligible anyway since I was lied to by an employee of Verizon. Verizon should do the right thing and rectify this situation. I will eat the $50 I paid for this useless tablet, but the contract should be dropped. Otherwise I will gladly go return my IPAD pro which still has 25 days for a return and I will go to Sprint which will pay the cancellation fees.

Anyhow, Rorie on a recorded call which Verizon should surely PULL, was cutting me off, using a really rude and patronizing tone and anyhow, Verizon, pull the call. And if you stand behind that kind of customer treatment, let me know. And I will HAPPILY go elsewhere. Horrible company. That's my take away from all these issues. It's the one consistent thing here. Verizon cares about one thing: your money in THEIR pocket. Haven't we transcended this business model by now?

Original Review: July 9, 2016

I purchased the S7 edge with a buy one get one free promo 3/30/2016 and told that I would be getting the 792 dollar in 6 to 8 weeks. To this date 7/09/2016 I have not yet received it and after 3 repeated phone calls and promises that upper management needed to review it because I had not added a new line. Yet VZW can see that a new line was added from Apr and has been charging me for the new line and equipment. Liars, liars, liars... A good attorney needs to get a hold of this one because this will be a class action lawsuit with plenty of $$$ dollars for everyone.

May 28, 2015 6:43 pm Andy, Financial Services says I need to pay. I say nobody contacted me back yet regarding the issues. March 27 4:20 pm, 12 min spoke to Brandon. I'm requesting a manager to call me back after they read all my notes and figure out the math of the refund due for the 0238, also 2074 international plan, and late fees back from October 2013 up until now. Verizon calls: 4.14.15 spoke to financial services to put late fee etc on hold; 4.15.15 called cust. service. I asked for manager. Kelly, cust. care. I want a manager.

Fraud occurred on her account with the ongoing investigation of refunds owed to Elizabeth. Verizon billing statements specified in the case of fraud investigations, California residents do not have to pay charges in connection to an ongoing investigation. Elizabeth continued to pay monthly overcharges on bills for several months causing financial hardships for her family unit, lost business communications and emotional hardships. Elizabeth followed instructions with Verizon and spent months with several phone calls explaining the many errors in billing since the fraud occurred to her account. She received explicit instructions on what to do for months in order to keep her service connected and she patiently obliged.

Verizon continued to fail at resolving the billing errors as each month's statement accrued more erroneous charges. In June 2015 Verizon suspended Elizabeth's account and disconnected the 4 phone lines she and family currently used. A month went by as she made several attempts to reconcile billing errors with multiple Verizon associates, resulting in a very small credit they found as an error on their part in conjunction with the fraud case. Elizabeth in current has had no reasonable resolution to her case and asks that Verizon credit her account for the total amount due to date.

February of 2016 I started raising funds for my twins' 5th grade Science Camp trip. I applied for several grants, reached out to non-profits and celebrities. I also started a Go Fund Me campaign. On March 8, 2016 I received a manila envelope in the mail. Enclosed was a check for $1650.00. I tried to find out who sent it. Both the bank and issuer's name on check were legit businesses in which I assumed this was an anonymous donor. I took the check into the local Wells Fargo branch where I've been a customer since around 20 years.

The check teller processed the check and I asked for some of the check be available for cash withdrawal. It was approved to receive $500 cash that day and had to await the remaining amount to become available in my account. The check cleared in my account and I immediately began shopping for the necessities for our household. I also wrote two separate checks for $71 to the kids school for Science Camp shirts, sweaters, hats and bottles for water. I made a purchase at Target for almost $300. I set up payments online with WF for PG&E bill. There may have been a couple more transactions. All of the debit transactions were approved at the time of my shopping.

March 10, 2016 I reviewed my online account and saw the check was returned from my account. Target and the checks for kids' school were returned and these companies contacted me to pay them back with fees accrued. WF also charged me several overdraft fees for transactions returned. My checking account showed a negative of over 1k. It turns out the check was "fictitious" and the bank account on check was not a real account.

In the midst of this my mother-in-law deposited (she was unaware at the time of my accounts negative balance) $200 cash in my WF as a surprise birthday gift for her son, my fiance. She returned back to the bank explaining she deposited the cash in the wrong account and needed the deposit reversed. WF would not allow it and stated I needed to get it reversed. During this time I was on a strict payment arrangement with PG&E. I had lost my job the previous October and financially I had a hard time keeping up. I had set up online bill pay for PG&E, AT&T internet and my 3 credit cards. None of my bills were paid by WF online.

I essentially had my electricity shut off, two of my credit cards went to collections and closed by the merchant and one credit card is suspended until September 2016. All accounts accrued late fees. Any chance I have a case against WF? I am right now awaiting for WF to finish investigating the account. If this doesn't make a case, I have a larger issue with Verizon Wireless, known fraud to my account with them and several erroneous charges due to the fraud. I have been battling Verizon since 2012 on billing issues. I have been sent to collections owing about $1800+. The Verizon seems easier as their monthly billing statements showed that California customers who have fraud on their account do not have to pay the erroneous charges on their bill if Verizon is still investigating charges due to the fraud.

This story is very long and I still have yet any Verizon rep to understand the mess the fraud caused. I had been a Verizon customer since 2002 with 4 phone lines and June 2015 they suspended all my phones. I was given directions to keep calling the finance department to remind them the fraud department was still investigating charges and I shouldn't receive late fees and shouldn't have service interrupted. Verizon did not comply with this, the law for California customers and still have not resolved all the refunds due back to me.

The fraud took place in 2014, last refund (I was able to get different refunds at different times) was January 2016. That refund was about $30 of overcharges from one of my phone lines involved with the fraud. Since dealing with Verizon and their errors, I complained several times about why am I being "threatened to have my accounts suspended" when the statements clearly show the California State law that I didn't have to pay.

At any rate I hope to speak to someone that might be able to help me. I am currently under care of my primary doctor and a therapist until December 2016 due to being diagnosed with a severe depression. The depression is in relationship to the struggles of not being able to resolve Verizon errors, which cost me my job, sanity and poor credit score.

This Verizon story is entirely bigger than I have explained in short. I do have all my Verizon bill statements. And by the way at some point, dealing with Verizon as I huffed and puffed about the CA law, Verizon has removed the CA law information from monthly customer statements. AND Verizon Executive Relations (supposedly the highest authority dept) DOES in fact have telephones, email and a physical office. Several reps stated only way to contact "Executive Relations" was via fax. I asked one rep, "Well do you guys know when that department will get telephones installed in their office?"

I have since conversed with many Verizon customers with unresolved billing issues whom were unable to reach higher authority. I give every person the email and direct phone number to the Executive Relations. Thank you for taking the time to help me. I am a magnetic for consumer fraud/unfairness and am normally able to get resolution in my favor. Verizon situation is ten times harder!

They converted my unlimited data without my knowledge during upgrades and continued to charge for 2 phone we turned in. We are also being charged for a tablet we were supposed to get for free. I was unable to reach the manager who was our rep within the 10 days required to cancel - how convenient. The other representatives said only he could address. I have escalated these issues up the chain of command - this started in mid February but still not resolved. These people are crooks and are ripping off the public.

They cancelled the order and redid the whole order again. I got the email... added credit card info... etc. I was waiting for phone when I just happened to check credit card statement and noticed the money was never taken from my account. So AGAIN I call the dreaded customer service a freaking 3rd time! Needless to say, they cancelled the order AGAIN, and redid the order. I'm over this whole ordeal. I've NEVER had this much trouble with ANY other customer service EVER. They SUCK!!!

I waited all day yesterday for my phone to arrive. At 5:00 pm I called the 1-866-221-4096 again and asked about my phone delivery. She explained there was never an order put in for a replacement phone. There was a note in the record that I called but nothing more. I am very unhappy with the customer service I received from Jason on Friday. He was rude, snippy and just not a good reflection on Verizon period. I have been a loyal Verizon customer for over 10 years, have always paid my bill on time and never had an issue. But this being the July 4th weekend without a phone now until Tuesday is unacceptable.

The person I spoke with did apologize and offered me a $15.00 credit for my trouble. I think a customer service manager needs to listen to the conversation I had with Jason on Friday July 1st at 10:10 am and some sort of action should be taken. You can't lie and lead a customer to believe you are getting them a replacement phone and just not. Again I am very unhappy with the customer service I received from Jason on Friday, July 1st.

After an hour on the phone, but first two disconnections, and being passed to 6 people who are all clueless, I end up back with Danielle telling me to wait 15 days for validation. Horrible, horrible service. They just want you to give up and if this is the quality of their work ethic, I am done with Verizon. In addition still cannot open pics from S7 on computers even after calls and stop at BB. Also for over month no voice messages recorded even though, set up voice mail, people were leaving messages and said I had messages, none were available when attempted access. Another phone call and waste of my life.

They also make the process so extremely difficult customers ultimately will give up. They said our submissions were invalid due to not sending a copy of the confirmation email that we actually sent in the devices. I have submitted this multiple times, given them the confirmation numbers sent in the emails over the phone even sent it by mail. Don't bother getting ripped off by this company who make millions from new customer sign up and service is terrible. Anyone else this has happened to please contact me for the possibility of pursuing a class action lawsuit against Verizon. Email: ** or message me on Facebook. Thanks.

That day I was leaving for block island on a family vacation so I could not send my phone in. 3 days later my phone fell off a couch on vacation and the screen cracked. I called the warranty center and explained the phone had already been diagnosed by verizon as a DEFECTIVE screen because of the red line and that the cracked screen is irrelevant since it was already a defective screen that needed to be replaced for me. They said there is nothing they can do for me. I called verizon and spoke to 2 or 3 managers for about 2 hours and they all say the exact same scripted b.s. "I'm sorry the warranty is voided because of physical damage" zero customer service with this company.

I just spent $800 plus on a phone and they won't fix a defective device 3 weeks after purchasing. I would understand if I did not get the red line diagnosed before the screen cracked but a verizon employee TOLD me I have a defective screen. The screen was defective and would have to be replaced and thrown away BEFORE the screen was cracked. In order for verizon to fix the red line they would have to break the screen anyways to get it off the phone. I will be switching my service over to AT&T along with many family members.

No matter where I went, the problem persisted: everywhere in NM, Ouray and Denver, Phoenix, Seattle, Los Angeles... no one place's coverage solved the issue (so it was not the cell towers, I figured this out over months of relentless calling and trying to fix my phone). I called customer service within the 14 days of buying it to explain this issue I was having, asking to return the phone and get a new one. The store manager and Vicki(?) both assured me they could fix it claiming it was a small issue and to hang on to the phone and see if the problem continued for "a little bit longer" and if it persisted they would of course note I had called and tried to return it within 14 days and uphold that promise. It did.

I called back to both the Santa Fe store and Verizon call center the day after the two weeks were up to return the phone because the "easy to fix" issue was not going away and surprise surprise, not only can I not return the phone but they have no idea why the phone is acting like that. I go through countless personnel and managers only to be told they are sorry I was "mislead" by the Santa Fe store's personnel but there is nothing they can do. Walked through turning phone off and on again (did that already, but did it again after they made me), had no cover, soft reset, hard reset, everything they ask, I do. Problem is still there. THEY HEAR IT. They offer me a replacement phone. I ask if it is going to be new (it's not) or if they will make the amount I owe for a brand new phone match the used phone valued by Verizon at around $200 (they will not).

At this point I am paying for something I never had. This idea of paying for a brand new phone that never worked to begin with is laughable, but I go along with it and hope the replacement will work. Get the new phone. Transfer everything over. Send old phone back. New one does the same thing. Call back in to Verizon, go through countless personnel, ask to speak to a manager, manager has someone (Nakisha?) call me. Nakisha is a nightmare. Rude, calls me a liar, laughs at me when I am audibly frustrated, refuses to give me either her last name or Verizon ID number or anything comparable.

She tells me she is going to credit my account $20.00 and "If you don't like it, go somewhere else, **". Classy. I don't call in for a few weeks, still in shock about Nakisha's(?) treatment. Phone still sucks, call back in. Every time I speak to someone they hear the problem, they don't know how to fix it. Restart phone? Yes. Take off cover (don't have one). Sent to tier two. Sent out replacement SIM and phone again... but the problem persists. Getting the idea?

Someone checks the cell towers I have in NM and says my phones (PLURAL!!) have not connected to them properly, so I am not crazy and to tell whoever I speak to that. I tell manager that, they send out a new phone. Someone else another time says it isn't the cell towers but instead is user apps that are corrupted or something and makes me delete everything. Another time it was neither thing, instead after he heard the distortions it was "purposeful" and "just a way to get a new phone". Right, because Verizon's replacements had been so great thus far. Some dude named Ragnar was going to contact Samsung to see if they will help me, even gives me his personal number. Never heard from him again. The only rep that EVER helped me was Toni. Toni tried for weeks to help figure out the problem and find a solution. Wifi router to make wifi calls? Can't!

Bad service for Verizon means bad service for Verizon internet (I had no internet) plus that wouldn't help the problem everywhere else. Replacement phone? We had already done that, but we were willing to try it again. Use an old phone? Sure, but I would have to pay off the old phone as well. Buy a new phone? Sure! Old phone pay off + new phone cost = ramen noodles every meal. I was left with no options, no money and, realistically, bills for services never rendered. Unlike Ragnar she actually contacted Samsung to ask for help, and that is when we learned the S6 has shorter antennas than the S4 (my previous phone that worked everywhere and never had issues!). Instead of getting the help I needed, or really much help at all, I was left in the same position once again. She left me a very apologetic voicemail saying she wished she could've done more, and I know she meant it.

I was used to being lied, cheated and verbally assaulted by Verizon employees. I had written them all off, but Toni is the one exception I found. After being with Verizon for about 10 years, my father and our businesses for even longer than that, I very gladly left Verizon after being treated like ** for the previous eight months. I doubt I would ever return and have been telling everyone I meet about my awful experience. I have had people around me for many of the "Verizon marathon calls" and who saw first hand how I was treated who have now left as well. The more time goes by the more upset I get about the whole incident. All I have left from my time with Verizon is a massive $400+ bill and a phone that never worked. Thanks Verizon.

3 billing cycles and no credit - I call customer service and inquire - I needed to submit the info online. Ok Fine - I gather the info and proceed to submit - Submission Invalid - I missed the 60 day time limit. Of course I missed a time limit - I waited 3 billing cycles. How can I miss a time limit if I am unaware of a time limit? I called customer service again. After 2 hours of being on hold and being hung up on I get a supervisor - "I'm sorry for the inconvenience but there is nothing I can do - how about a $100 credit on this month's bill?" Really? $100 is supposed to make up for $672? This is false and Misleading advertising. Do not fall for this promo - It is a scam!

I also said I wanted to complain about the Evelyn who would not give me an ID, and I was on hold for almost 10 min. He finally suggested I have them call me back. I said ok, and then 10 min later, I get an automated call about a technician being dispatch, which I cancelled immediately. What a lousy company, and I will start looking for another carrier, especially since I rarely use the landline (too many unsolicited business calls from shady companies and no one seems to be able to stop them, even though I'm on a Do-Not-Call Registry).

I have Been on the phone dozens of times and over 40 hours on the phone and they now tell me they are not honoring it. I'm at the Verizon store that I bought it from and trying one last time before I hire an attorney to sue for the aggravation, time spent, money spent and selling under false pretense and statements. The coverage is better but the illegal practice that Verizon has been sued for before, continues and it Edwin the manager at the store is attempting to help me and we'll see how much more time I can tack on of wasted time.

Ps check and make sure if you decide to switch that all of your irreplaceable photos are actually saved. I lost pictures of my dog that died because they were in such a rush to sell to me and get me out of the store. I can't get that back either! Do your homework and look into Verizon's deceptive practice and Google how bad the process and help is. Edwin was the same as everyone else and made a half ass attempt but no resolve and crappy I don't give a crap attitude.

After two weeks I called customer service and spoke with Carnel for 48 minutes. He offered to credit my bill once for $60 for the inconvenience of the misquote. He promised and texted me to confirm that he would call me in a few days with a resolution. Two days later, after Carnel didn’t call me as promised, I called customer service again and spoke with Nick. He told me nothing had been done on my account aside from the 360 report. He said my bill was firm and nothing could be done. When asked for someone else to speak with I was given a number for corporate headquarters. That phone number rang 18 times before going to a voice mail “that has not been setup yet”.

Quoting me a price and not honoring the quote—fraud. Misleading information on promotions and delivery. Promising a call from “upper management” - never received. Promising a callback from a representative - never received. Being told my bill was under review / being told two days later it was not. Given incorrect contact information from a representative. I have all the chat transcripts, dates and I know you are required to record all the phone calls. This includes the transcript with the quoted price.

Returned to the store next day said "No more lines" "we already have 7". 2 hours of sales pressure and did not get tablet or hum returned. They said the activation fees, restocking fees, and contract terms would cost more than just staying with the 2 yr contracts. So beat down I went to another store because I did not want 2 new devices. Told the next store SALES PRACTICE DECEPTIVE. Not told about new line contracts. RETURNED the PRODUCTS!

Next bill went from the norm of $320.00 each month to over $800.00. ONE THING VERIZON had right, the return within 24 hours would be costly. $500.00 in charges was more than paying $480 over the next 2 years for the 2 devices. Still trying to get Verizon to remove the charges for their REPS SALES PRACTICE of giving a great customer who has spent $30,000 a $200.00 "gift".

Question: How many of you have an extra $960 to spend when you simply upgrade and OUT of CONTRACT PHONE or 2 months to fight HIGH PRESSURE DECEPTIVE SALES TACTICS and try to avoid locking into not 1 but 3 new line charges for 2 years? My upgrade moved from an additional free phone to an additional free phone (not free), a tablet (not free) and a Hum (not free). The cost for those alone is $20 + $10 + $10 in other words $40 more per month for 2 years. Just saying beware!

And the "free" phone. Well they explain you get a prepaid VISA to pay the phone off on the account. OK. I bought the phones for $672.00 each and was told the VISA would be $672. It is still not here. I did submit the bar code from one of the phone boxes along with the form required. Just got an email my $472 Prepaid VISA was on the way??? It's $200 short.

I have contacted VERIZON about the missing $200. They said I sent the wrong bar code from the wrong box. I said the phones were identical. Looks like the FREE PHONE was "up-charged for $672 to increase Verizon's sales number". I can get up to $672, but behind the scenes my exact same phone was $472. I highly recommend "BUYERS BEWARE". There are other great carriers out there. I just found one. It's time Verizon know we do have choices that are pretty darn good. No reason to be bullied into staying with VERIZON. Do your research and you will see you can leave the ABYSS.

Verizon's latest attempt to rip us off was by claiming the phone we sent back was damaged. The email they sent has a link to an image of the damage. The link does work. We requested that they resend the picture in a new email. They refused to do it. Following quick Google search we discover that many people are unable open the link Verizon provides for an image. The returned phone was in perfect condition. Fortunately we made our purchased it at Costco. Verizon agreed to return the supposedly damaged old phone and we will get our money back for the latest Verizon purchase from Costco directly. Verizon sucker no more!

For technical issues the calls are typically outsourced to India. While the Indians appear to be much better than the Filipinos, there appears to be two offices in two separate cities in India. One that deals with taking your calls and the other with the techie's themselves who work on your issues. There is a huge disconnect between these two offices. Once again there appears to very little help from Verizon USA headquarters to these folks to help them to get to US Standards!

I was treated with the utmost disrespect! I cannot believe I couldn't get a 35 phone put on my bill and the payments I made, only 1 showed up. I think Jeff just wanted me kicked out of HIS store. I'm disabled. You're telling me they couldn't override it. **. Verizon store in Warwick wireless sucks! I'm pissed and may file a disability suit because I need my medical team numbers. I don't like being treated like this and I will not.

Today, I checked the "status" of my refund ($40 Visa gift card promised by Verizon for the switch to their service), and this is the reason they are NOT providing the refund: "Not eligible for prepaid card as the device trade-in credit provided by Verizon exceeded the reimbursement amount." Huh? Somebody explain this to me - I just spent more than $500 with Verizon for the "switch", plus gave them my old iphone 5c, plus purchased "accessories" for the new iphone 6, and then this is all I get from them! And, I made sure to follow every instruction exactly, so that I would receive my refund. And, I had to look it up myself on their website, never hearing from them as to the status. Well, I have concluded - this is just another "trick of the trade" from another greedy company - taking advantage of the trust people place in their word and service.

I requested to speak to a supervisor who I would think would empathize in my current situation and remove the block in my account. Unfortunately she also recommended me to keep buying this $5 dollar calling cards because she was not able to assist me and if I really wanted to be assisted by someone that was able to I would have to WRITE a letter to the Executive representatives or wait 90 days for this block to be removed, since they had no phone number available for me to contact them or any email addresses, only a Mailing Address to write to them.

This was very upsetting because it would take days before my issue would be resolved and it was really important for me to communicate with my family in Mexico and elaborate with many details the most recent tragedy. Eventually this Collection Department Supervisor muted her phone and I kept calling for her attention, I patiently waited for 2 more minutes before she ended the call without ever returning a courtesy call, text, or email. This was very upsetting and I still are not able to contact my family unless I spend $5 on a calling card sold in stores and this only allows for phone calls of one hour and thirty minutes. I have 6 lines with Verizon Wireless and 3 are out of contract, I would hate to go through the whole trouble of switching all my lines little by little just because they are not willing to add a feature to my account.

I have been a customer with Verizon wireless since October of 2013 and it really puts me down that such a high-end and expensive provider is unable to assist their loyal customers. I could have easily gone to a different provider with my lines that are out of contract or even take advantage of another provider current offers of paying off my early termination fees. I hope somebody is able to assist me before I take this decision myself because I am not going to wait 90 Days before I am able to speak with my family by just dialing with my phone without the use of an additional $5 Calling card.

Also, I would lose my connection quite often; on two occasions requiring conversations that were hours long with a rep to try to get it running. Another time, I lost my connection and had to send the device back to them. They billed me for the device, even though I sent it back to them and had a tracking number. The tracking number indicated it was received by their warehouse. Because they couldn't find it in their warehouse, I was supposed to pay for it anyway! I finally had to get rid of Verizon. I replaced my phone with TWC and my internet connection with T-Mobile. I have had no problems with them. When I got rid of Verizon, they then proceeded to bill me for early cancellation of contracts. I had no contracts with them. I asked that they mail a copy of the contracts since they said they had them. I received no such contracts, but I received a gigantic bill.

I called again and spoke with someone after their robo-dialer continued to harass me. I told them I would pay $55 a month until my bill was straightened out. I paid them the $55 for the month of June. Today, I got a collection notice in the mail!!! I tried contacting them and after getting transferred numerous times and being on the phone for a while, was transferred to another voicemail. This company needs to be put out of business. Not only have they wasted hours and hours of my time, but now they are attempting to ruin my credit. It is my strong advice to go elsewhere.

Called on June 1st, told I was over my 60 days! Manager said to resubmit, then when I get my invalid emails to call back and they would escalate because obviously I'd try to stay on top of this. Called today, after another hour and 45 minutes they basically offered me a $ 500 credit, less than half of what they owe me. They claimed they couldn't take responsibility for what I was told by the 3rd party who handles their switch department. Insane. Now I'm out all that money or I take $500 and lock myself in for 6 months. It's insane how they can get away with this!!!

I arrived at the store and met with the salesman. We began the process of upgrading and again I mentioned the TVs. He said yes I get the TVs by upgrading. During the process of upgrading the computers had gone down. Understandable considering we are speaking about computers. The salesman apologized and we made an appointment for the next day at 12 o'clock.

I arrived just a little before 12 and when I walked in I was greeted by another salesman at which time I told them I had an appointment with this particular salesman. I was told that he didn't come in til 1 o'clock. The manager came out, (he happened to be there the day before when all this was going on), and told me I could wait or another salesperson could continue with completing my upgrade. I allowed another salesperson to pick up where we left off the day before and as we started I mentioned to him about the TVs.

He looked at me with a puzzled expression and stated it wasn't aware of this promotion. He then got the book and looked up the promotions being offered and told me that the original salesperson had misquoted the promotion. You had to be a new customer getting service to qualify for this promotion. I was so mad. After taking time out of my schedule for two days to get this upgrade that I didn't want in the first place I am told he misquoted. I have been a long time customer of Verizon and feel like I was scammed. There needs to be some kind of repercussion for treating a customer like this.

When I asked the law so I could review it, I was referred to Google. I don't have internet on phone. I am a retired grandmother and don't need it. Google had sympathy, and said they had nothing to do with Verizon or LG and updates. Verizon then referred me to LG. After numerous calls, LG and Verizon confessed no new law, phone update damaged phone. Neither would assist me with a new phone, or let me out of my contract. My contract is up 2-3-17 & warranty was up 2-3-16. LG offered to pay shipping and I could pay for parts and labor and send them my phone for two weeks. I find that unacceptable. A new update on 3-21-16 just rearranged things, no help there. My phone functions are still randomly turned on and off. I did ask them to have their supervisors listen to my hysterical calls. Customer Service is awful and I don't think I should pay for service I can't use or have control of my phone.

I called Verizon to figure out why they hadn't already taken care of this 2 MONTHS AGO when I switched over and they begin to tell me the rep gave me faulty information and that the gift card was to be used for my Spring bill. Funny because it DOESN'T EVEN WORK WITH SPRINT. I spent a long time trying to get it to work only to say it's incompatible with them. Called my Verizon store to get a hold of the rep, even went in and nobody gives a ** what I have to say of course. ** you Verizon. I'm switching the day my phone is paid off, you stupid lying ** heads.

Seriously!?! Whatever, I got through it with her redoing everything I had already done. She calls my phone and it still isn't working properly. She tells me that obviously I didn't do it right. Are you ** kidding me!?! Then she tells me that I need to turn off my phone to get it to work... which of course would then end my call with her. I inform her that she is wrong and that turning off my phone will not effect a service on their system when I have to call in to access it. And as for the voicemail app on my phone when we went into it we saw that it had been done correctly the first time and my phone has been turned off a few times since I set that up.

She then tell me to please hold and calls my husband at work. After she connects all of us together I hear him give her permission to speak to me about our account. She thanks him and hangs up. I am furious as both our names were suppose to be on our account from the beginning which means they never would have had to call him. So they screwed up our account on day 1. I immediately ask to speak to her supervisor. She puts me on hold, picks my call back up, puts me back on hold without ever talking (3 times) before she finally gives me to someone who CLAIMS to be a supervisor.

The man MIKO says he can't talk to me without my husband permission. I inform him he already gave permission and he lies to me and tells me he failed to confirm his identity (I was on the phone when he did that so I know for a fact that he is lying). He then tells me that even if he did confirm his identity and give permission that he can't alter his account for 28 days. I told him we were both there when we signed up and both our names were suppose to be on the account from the beginning.

He tells me that that is a different company and has nothing to do with them. I inform him that now I'm confused. I thought I was speaking to Verizon customer service. He says I am. But apparently customer service doesn't feel like it's part of Verizon or that it shares accountability. The entire time I spoke to MIKO he interrupted me EVERY time I spoke.

I informed him it was rude to interrupt and he apologized then interrupted me again the very next time I spoke. I personally can't imagine anyone being given the position of supervisor when they are so rude, unhelpful, lie, and interrupt. Basically he has NO customer service skills. I have spoken to my husband and we will be discussing cancelling our contact with Verizon as we are within the cancellation window tonight. My advice STAY AWAY FROM VERIZON. They lie, treat you like an idiot, and possess absolutely NO customer service skills.

Two days later I went to the same store with same issue but this time my wife had the phone with her at work. What do you know? This time, I was greeted and helped by a young man and went through the same questions as last time, but this time, without calling my wife to verify(?). He simply showed me how to retrieve my messages and it was as simple as press 1+ last four digit of my phone number. I left the store with somewhat bitter taste in my mouth knowing the fact they (especially the lady employee) made me run around wasting my valuable time over a simple answer.

Today, I went to the same store with another issue. When I have a Voice Message, instead of seeing indication that I have messages, I get strange numbers and letters text to me. I was greeted and helped(?) by another employee, who starts to ask same questions as before. Unfortunately, this time, it was same as first time. Only difference was, when I told him to call my wife to verify(?), this time, he said she has to be at the store to be verified. What seems to be the problem here? Where's the guideline? Why everyone speaks different language in this location or is it the general problem with Verizon?

The G4 I had developed a restart problem. I had registered with LG and it was common. They had me send the phone so they could fix the main board. Got the phone in. Keep in mind I prepaid for the next months already so had service for two months waiting. When I got the phone back it could not be reactivated for some reason. I contacted Verizon through chat first as I did not have my phone. Gave me a number that was not hooked up. Called main line when I had a chance. Got through 4 levels of escalation and they told me her account had gone overdue, and it was still tied to her account.

The last guy I talked to, Chuck, was so rude I almost cried. He told me they lied when they took it off her account, that it never came off, just was moved to prepay. They won't switch the phone with another. My ex stole most my stuff in the break-up and is MIA. They can't contact her and told me even though they told me it was taken off and had been using it for 5 months the only thing I could do with it was sell it for parts.

Now I have a perfect G4 right from LG Repair. Deposited $100 in my prepaid account and Verizon told me they will not do a thing at all. Will never use Verizon again...even though just to see they pre-approved me for a new phone free of upfront charges, even waived activation so I could go and get a new phone right away. Think I'll try T-Mobile this time...and will be contacting my lawyer.

Anyway, Verizon didn't send any indication there were problems, and they say the reimbursements take 8+ weeks. By the time I realized nothing was happening and called (then go in person to the store), they tell me they'll "try" to fix the main submission, but I'm just out of luck for the other 2 lines as it's now past the 60 day submission window. Numerous calls and visits produce zero resolution, so I'm out $400 for switching costs and it was their service rep that input all my data. I agree with the other posts here that they are very unhelpful on the phone and condescending. What an absolute crap company. Anyway - HORRIBLE, HORRIBLE company - and the cell quality is not very good at all either. I'm switching back to my old carrier, using THEIR promotion (which I know from experience actually works).

Today, I went back to say I don't want my landline phone to be through Verizon anymore because I can't spend half my life trying to get a simple caller i.d. problem fixed. I was told there would be a $140 fee for ending my contract early, even though I continue to have Verizon for my cell phone and even though when I added the landline to my cell account, my monthly bill remained the same as it was for just the cell phone. This is ridiculous because I'll be paying the same monthly bill with only my cell service as I was with the combined cell/land service. Plus, the rep at the Verizon store was trying to tell me the problem was in my landline phone, the physical thing I hold in my hand to talk and not in the service. How stupid is that? I bought the phone myself, it was not bought by the other person whose name appears on my outgoing calls.

The only reason I am keeping my cell service with Verizon is because they do have the best coverage, especially in the mountains and desert where I live, otherwise I'd switch in a heartbeat. Years before the break-up of the Baby Bells, I worked with the guy who eventually became Chairman and CEO of Verizon. He retired in 2011, but I wish I could tell him that his former company's customer service is among the worst and that they still rip-off their customers by making them pay for non-service. No wonder people are so stressed out and want to commit phone rage.

Apparently I had a balance of $64 for my disconnected line (ending in 3720). Of course they continued to send that bill to my old address because when they disconnected the one line they created a new account and the rep only updated my new address to the new account. I am the same person! They only updated my address to one account but not the other. I didn't even know I had two accounts in the first place!!! I never received the bill for the $64 for account #**. If it was mailed to my correct address just like the address they have on file for the account for phone number ** I would have taken care of it immediately. I wouldn't be in collections for $64!!!

The second one is that we try to separate the lines 2 and 2. We went to the Verizon (in the Glendale CA in the mall) and the customer service (Derick) told us that it's possible to separate it but he didn't tell us that we need to pay for it. We changed the plan to 3GB for 2 phones for $140, and after that we separate it our first bill came for $317 and I just shocked. I went to the Verizon and wanted from them to explain me what happened, they told me that the first bill after separate the lines had to be higher; however Derick, didn't tell me about that, and they told me I have to pay it and they can't do anything.

I wanted to talk with manager and when I try to talk with her, she took a selfie with her phone and didn't attention to my situation. Now I'm going to change my line because I'm paying a car payment for only 2 phones ($317) and I recommend that don't take the Verizon, unless you want to pay a huge payment and be tricked. Thank you.

YOUR PLOY WORKED VERIZON! I didn't get to take my number with me.... and unfortunately for you I'm going to let the world know if they use your crappy service and your crappy phones you WILL NOT be allowed to take your phone number with you unless you have this mysterious "account and four digit PIN" so be sure to get that information when you sign up.

She had medical issues and could no longer keep service and failed to return a new phone and suddenly I started getting calls to pay the $500.00 phone charge. I was told the account was still in my name. Called Verizon and was informed no record existed showing the transfer of the account and the charge would be filled under my account. Four times in 2 years managers made the change but no change existed. Of course the "manager" at the store lost "her memory" too. How convenient is this scam... They got their $500 but lost my future business forever as well as many of my friends and family's business as well. This company worships money and will lie, cheat and steal to get more of it.

We were told that the Sprint phones had already been removed from the store and there was no way to get them back and that to receive reimbursement for the Sprint charges we would have to maintain Verizon service for 45 days. Even though Verizon acknowledged that they were unable to provide us the service. Have made numerous calls and emails, and even brought this situation to the attention of the highest level of corporate available. Sprint has now sent my account to collections. Verizon's bottom line is that since I did not maintain service with them for the required amount of time they were denying payment of any and all Sprint fees and as for the Sprint phones they absolutely refused to discuss that issue.

Since the surrendering of the Sprint phones was based on Verizon providing us service, and the fact that they are unable to provide service and discarded the phones prior to their so-called "30 day trial period" I believe constitutes a breach of contract and theft of our Sprint phones. This situations is yet another example that Verizon will say and do anything to obtain your business and demonstrates exactly how unethical of a business they are from the executive level to the store associates.

I go in and dude with tablet asked what I needed. I told him I need someone to get my email working. He said, "I can do it..." like he was a God. Alright, great! I'll ignore you condescending tone because again I JUST need my email to work! He takes the mail button off and adds outlook app. Mmmm. Okay but didn't explain why it doesn't work as it should but at this point I DON'T CARE. So he acts like he's some kind of genius --- Okay whatever but the rest of my stuff is still gone - photos yada yada.

So I tell him, "I need the rest of my ** work too." He says, "I'm trying to help you" and starts acting like a crazy turning around acting like he's no longer going to help. He tells me, "Act professional or leave the store." My jaw dropped. I said, "I have spent about 7 hours trying to get this $800 working because you didn't get it working the first time." I ask to see a manager and he says, "I'M THE MANAGER!!!" HE THEN TELLS ME TO LEAVE THE STORE! I told him I spent $2500 and the products need to work. He told me to leave AGAIN and started walking towards me - herding me out the door! I look around and like 20 other customers are staring at me! I was mortified!

I'm a 35-year-old professional who has worked with difficult populations my whole life and I have NEVER been so embarrassed or treated so crappy in MY LIFE! I told him, "**" and went to my car where I proceeded to call customer service. The woman was nice/apologetic and offered to call back an hour later per my request when I was calmer - not crying. SHE NEVER CALLED BACK. So 8 days into my 2 year contract and this has been my experience.

I obviously don't recommend it. I wouldn't give this company money but I live in the country and service is horrible with T-Mobile. I will be working on notifying anyone I can about my experience bc it's just one of the craziest things I've ever experienced. The managers name was STEVE but I assume he'll be back in jail/prison where he obviously came from before this complaint is ever addressed.

Didn't bother them. Now, after dumping Verizon for a great cell co. I called Verizon to get my total bill amt., for 10 days of May...it would be $76.00. Ok great. Then the gal says..."but you have a $10.00 fee for wifi and we will have to put that under contract until August of 2017"! Needless to say I told her no contract. I won't answer any of Verizon emails so there is no mistake. I do NOT ok a contract. The girl says, "well we have to put it somewhere"!!! I said "for what!!! I'm done using your company". She then states I can buy out that contract on wifi for $160.00 now or otherwise it would be over $400.00. I blew a gasket I admit...now Verizon has the $76.00 + other charges totalling over $350.00!!! I'm so upset and don't have that kind of money. I don't know what to do. I saved some of the previous bills in pdf form they had there and the final one. I'm scared the amount is going to keep escalating.

Updated 7/18/2016 - Complaint review: supposed settlement. I quit their service and found a no contract company I'm thrilled with. I received a letter from Verizon Wireless stating I had the chance for a one-time reduced settlement offer, here is what it said. My account is currently suspended, yes you read it correctly... due to past due balance of $298.42 and I have this special opportunity to resolve this delinquency. If I contact them immediately and make payment they will accept 90% of the total balance. Payment of this debt will resolve my debt and protect my credit rating.

My service must be reconnected to take advantage of this offer and monthly charges will resume following reconnection... "All terms and conditions of the Customer Agreement remain in effect. Please be advised that Verizon Wireless is entitled to report information about your account to credit bureaus. Late payment, missed payments, or other defaults on your account may be reflected in your credit report. Payment of $268.58 will prevent a negative impact to your credit."

Now, I do understand an implied threat when I see or read one. I called them immediately after receiving the letter. I told them in plain English I have been with another service for two months and quit Verizon before that. Ugh, oh said the rep. I would have to talk to billing so they could reverse the 2 months of charges!!! What??? I have to say I blocked my phone # before I called them the past few times, just a hint.

Anyway, I am not paying them for what I don't owe them and taking advice from another recent complainant and reporting their practices to the Federal Trade Commission. I don't own a credit card, am 68 years old on social security and will not be threatened by what I consider Verizon Wireless a bully on steroids!!! If Verizon continues with their threats and fraudulent ways I am getting an attorney. Good luck to all who are trying to deal with this thief and bully in my opinion.

Over the past two weeks, I have spent over 10 hours trying to rectify this situation. I have had very pleasant talks with many people, but ultimately they couldn’t do anything except transfer me to other people (where I’d get my call dropped) or transferred to a number where no human answers the phone (not even the Verizon store person could get a human). I cannot get a supervisor or manager, nor could I get help with this. The latest step was to enter incorrect information, so I could be denied, and then I could escalate. This does not seem right. If we know things are messed up, why won’t someone at Verizon take personal responsibility and help me resolve these issues? I thought one person was, someone who said his manager wasn’t there, and he would be off for two days but would get back to me Saturday morning. Needless to say, he did not call back.

It seems like Verizon is trying to stonewall, deny, and wait for time periods to expire so they do not have to honor their part of a deal. I almost died in Iraq, fighting for our country, but survived, only to try to have Verizon spike my blood pressure and kill me. Verizon should not get away with this. There seems to be some script of be polite, offer nothing, wait for the customer to give up, so Verizon could steal their money. Never in my life did I believe there could be this much evil in a company to literally try to kill someone to make money. I did my part. I switched to Verizon, I bought and activated the phones. Why won’t Verizon live up to its part of the deal? Why are there so many bureaucratic steps set up to deny people what is rightfully owed? Is there no one at Verizon that could help me with this? Is there no one at Verizon that will actually help and not just pass the buck?

When Sprint messed up four times by charging me an extra $10 a month on a line I was no longer under contract for, at least they admitted they messed up and offered me a token $30 credit. It wasn’t enough, and I switched, but at least they eventually fixed their mistake. Now Verizon is trying to steal $1,000. Why won’t Verizon honor their own promotions? Why won’t anyone accept responsibility for this horrible customer service and offer to do something, other than tell me to try a bunch of things that don’t work? It’s Verizon’s problem. They should fix it, not keep telling me to try this, try that, contact so and so. No, Verizon should be doing the work, not me. Are you going to pay for all the hours of work I'm doing? No, but you are paying your employees, they should actually work. I am so frustrated that words cannot begin to explain my plight. Never, ever switch to this evil company.

When I inquired about the offer the sales rep informed me that to get the 2-for-1 deal we had to purchase another new line. I told him we don't need or want another new line. And then I said, "So Verizon repays their long term loyal customers by offering new customers a deal while sticking it to existing customers by forcing them to purchase an extra line they don't need or want?" He acted totally unconcerned and just shrugged and walked away when I told him that if that's how Verizon treats their loyal customers then I was through with Verizon.

This company cares not one iota about their customers. For them it's all about greed and new sales--as can be readily ascertained from all the negative comments on just this one website alone. Unfortunately, I suspect that most, if not all, the other cell phone providers are no better. Sadly Customer Service and rewarding long-term customers for their loyalty is a thing of the past. Perhaps if people wake up and stop patronizing these types of companies, we might actually get back to some decent business practices and products and services.

I called Verizon to find out what was going on and the CSR told me that I had to submit paperwork. After calling CSpire to get them to send me a bill that listed what I owed on my phone and submitting it, VZW Switch kept rejecting the submissions REPEATEDLY coming up with lame excuses as to why. Last week (5/16/16) a Verizon Wireless CSR told us that they would push it through and give us a $700 credit on our account and that they would have a manager contact us that Thursday. Management never called and when we called to find out what was going on, they basically said that they were not going to give us anything and that we were past the 60-day submission policy.

So not only did they lie saying I didn't have to do anything, they jerked us around and now my credit reflects this (even though it was not my fault), they lied and said they would take care of it and credit our account and then said never mind. Worse Customer Service EVER!!! Do yourself a favor and just go to a different cellphone provider. If you have any respect for yourself, your dignity, and your credit then go to a provider that has good values and stands behind their promises (that is not Verizon).

Today my wife tried to call me to meet her at a certain place out of town and she left me a message. I could not retrieve the message because of the stupid password garbage. I have called Verizon about three time to fix the problem, and told them I did not want to have to jump through a bunch of hoops to be able to use my phone. So far they have not been able to help me over the phone. They were not able to explain to me how to get rid of a password that I have never asked for or entered it in my phone. I am very disappointed in Verizon. I am just about ready to throw the phone in the trash and go to AT&T.

I tried calling Customer Service to resolved this but was told the line was reconnected the next day... no explanation why. VZW reconnected the services. She could not assist so I ask for a supervisor. Preston ** calls back and with very little people skills said there is nothing he could do. I was ok with that but when I asked him to disconnect that line since it has not been used for at least 8 months he told me it can not be done until next month. My bill cycle just started and I don't understand why I can not disconnect a line that is not under contract. His response was that it is part of my agreement. What agreement? He further tells me yelling that it is my responsibility to research information that is not on VZW website.

I asked to speak with someone else and of course they will call me in 24 to 48 hours. Yeah right! Why am I unable to disconnect an inactive line on my account that is not under contract today and not a month later? Verizon Wireless has too many hidden fees. Is there a class action suit for this? If not, I am sure I am not the only one but would like to get it started.

Now I've called customer support 4 times! The first was a 2-hour phone call, the other 3 calls were only 1 full hour, for a total of 5 hours on the phone. I've spoken with 6 representatives that promise me my money, and yet I find out today that once again, I'm not getting it. So 13 hours of customer support, 6 representatives that all promise me my $200, and I'm not getting it. Thank you Verizon for stealing my money. I will never use you again after this because you are thieves. So now I'm here, angrier than ever, telling everyone you won't get your money Verizon promises you.

Anyhow, they told me that my only option is to return the device to where I got it from and I would get a check for the 2 traded phones ($299 each) since I was having no signal here in DTLA and there's nothing they can do. I returned the 2 phones where I got it from and they gave me the breakdown of how much I am getting back. Got the refund for the phone tax and was told that since they no longer have the phone that I traded in, I will be receiving a check from VERIZON minus the 2 weeks of usage when I was with them.

I received an email from Verizon and all I'm getting back is $319.00 due to THEY SAID I went over my data. I was with Verizon for 2 weeks and went over my 16gb shared data? First of all phones was hardly used and hardly used their data because there was ZERO signal and had to use my business phone temporarily. They Rip customers off when they decide to leave Verizon and all they tell you is a bunch of lies. They deserve not a single star on this review.

I went online and looked at the cost of the phone I was interested in and just for fun I looked to see what kind of deals they were making on that phone. NONE. NADA. NYET. I looked at the smart phones and VZW was offering discounts on those that were greater than the cost of the flip phone. I called and spoke with a VZW rep and told the lady what I wanted and she began rattling off all kinds of things. I wrote it all down and when she finally finished talking I asked if I could read it back to her. She agreed. When I finished reading it back she said it was accurate. I asked for her name and her employee ID if I ever needed someone to verify what she had stated. She gave me her first name only and no number. So how many folks work for VZW? What is the chance that two of them might have the first name? Yep, you got it. CYA.

I asked to speak with a supervisor. He gave me his first name and the state he works in. He also gave me his employee number. I wrote it all down. Then I asked him if the information I had been given was correct. I read it to him and he said it was correct. I even told him how much I pay each month and how I figured how much my new bill would come to. He said that was correct. So I told him to go ahead and order the phone.

BUT WAIT. He now sees something that he or the first rep did not notice until after they had charged my credit card for upgrade fees, taxes and whatever else they wanted to put on it. Now the bill is higher and he can't do everything he said he could do. I told him to credit my card and to cancel the order. Today, I got an email. VZW was informing me that my new phone had just been shipped. I called them. I told them I had cancelled the order. It was cancelled again. Then that rep asked how she could help me. I told her to get me the original phone I asked for at the price I was quoted. Now comes the kicker. I think they have to go to school to memorize this line. "You are a valued customer. We want to keep your business."

If I am so valued, why can't I get what was originally quoted before they had my credit card info? HMMMM. So I found the email to a few folks at the executive offices of VZW and I sent out a couple of emails. I just got off the phone with them. You know what they said. "You are a valued customer." Then they add the line, "Thank you for your service to our country. How can we assist you?"

Evidently, asking for the original deal was the wrong answer. You know, the one I got before they had my credit card info. Oh, and by the way, they will credit my card when they get the phone back. UPS is supposedly delivering it. I will not accept the phone, nor will I allow the charges to remain on my card. It is definitely time to find someone who truly values me as a customer and doesn't just give lip service to that line.

I could cancel the CONTRACT (that I never received, as it is tucked away nicely on the website) and I tried my best to resolve the issue many times. NOW my sixty dollars (reduced from over 80) has been sent to collections. Now that you have already screwed up my credit over this, why should I pay you a single penny?? I wanted to pay a fair amount, even though I lost money by not being able to get calls on a holiday weekend... I OWE YOU!? What about what I lost with your crappy service and deceptive selling practices???

Why would I ask for a refund specifically but keep my account open? Especially being happy with my other number? There seems some mislogic. After being on the phone for 30 minutes I was able to speak with a supervisor and sort this out. Why aren't regular customer service reps at Verizon given the power to make these changes quickly and give excellent customer service?!? Wasting time and resources on both ends! It makes me lose faith in Verizon as a whole to waste my time going through this. The supervisors professionalism and concise direction to make me happy was what saved Verizon from a poor and lonely one star!

I can't believe how frustrating this has all been. They promised to pay off your phones so they should. Just like I promise to pay my bill and I do. I don't see what the problem is. Then the phone I bought died 1 month ago and they give you a refurbished phone. If I ever thought this was going to happen I would of stuck with my previous carrier and had my calls dropped. At least they had customer service worth something. Verizon Wireless has been the most frustrating company I've dealt with. Save yourself the headache.

I asked why and she explained that we previously had been given some kind of customer loyalty credit because they appreciated our business. So naturally I asked why buying a smartphone from Verizon and signing a contract meant that I was any less loyal or appreciated as a customer. She couldn't answer and laughed it off. I made it clear I was serious and said that this loyalty credit sounds like the sort of thing a retention representative could offer me again. She nervously agreed, probably realizing her sale commission had turned to a black mark against her.

I was cold transferred to a retention representative and explained the dilemma once more and told her I needed my loyalty credit back because I wanted to feel appreciated as a customer and that the person I spoke to said it was doable. She gave me the runaround for a long time until I made it clear I'd probably be leaving if I didn't get that deal since I needed a smartphone and frankly don't feel like Verizon wants my business. She magically finds me the deal I want at this point, takes my shipping address for the phone which I carefully confirmed for her and I went on my way assuming everything was fine.

About an hour later I call back because I have a bad feeling about the whole transaction. I need reassurance of the changes to my account so I call back. I get a representative and I explain that I tried to order a new smartphone and I'd simply like to know what my monthly billing amount was, what my next bill will be, and what special one-time charges I should expect for the price of the phone and activation. This representative then begins giving me hypothetical situations based on the notes left by the previous representative. I tell him that none of that really helps me and that I find it pretty absurd that he can't see what his system plans to bill me.

At this point he tells me I have to wait and see what I get charged when I activate the phone and I lose my cool. I, rather sternly, ask for his supervisor. He resists, telling me about his needs to review more notes and that he has to try and help me. I tell him it's going to be really hard because I refuse to discuss the issue further with him. He sarcastically says it will be a while for his supervisor. I hang up after 10 minutes of mouth-breathing sounds while waiting for a supervisor.

I call back. I get another rep who confirms that I might as well hire a mind reader if I want to know what I'm going to be charged. She straight up tells me no when I ask her if she can tell me what my bill will be or what is going on with my account without asking me a great number of questions about the representatives I'd been speaking with before. I escalate, wait several minutes, and hang up.

I call back and get a representative who is extremely helpful and volunteers information I had not heard before. He tells me that the retention representative had actually signed me up for a temporary promotion that would end in 12 months. He tells me that a credit had been placed on my account which wouldn't expire until the 2040's, that my phone was shipped and I'd be billed as I expected to be because of the credit. I get off the phone elated and shower him with praise.

I check my order online with Fedex and my stomach sinks as I now see that even though I confirmed my shipping address for the phone, the order was being shipped to my billing address in another state. I call back to Verizon, give the service lady my complaints and she corrects the shipping. She apologizes and says that since I caught it so fast it should be rerouted no problem. I explain that I need this phone for a job ASAP and she reassures me that it's taken care of.

The 29th arrives and I still don't have my 2 day delivery specified phone from Verizon. I check the order online with Fedex and see that the item has been returned to Verizon. I'm livid. It's now 4 days later. I call back to find out what happened and am given more hypothetical situations when I explain carefully what I want. I just want the phone. Now they are telling me there is no such credit till 2040-something and I'm going to get charged, after 12 months, an additional 20 bucks a month; so $240 more than what I expected over the life of my contract. The representative told me I had the option of cancelling my account after 1 year and taking a 240 dollar cancellation fee. I asked him why he was giving me options only an idiot would choose. He didn't answer.

I asked him why he thought I was lied to and why nobody else saw this and why he is in the minority of representatives who know this information. He didn't answer effectively and essentially said tough luck in corporate jargon. So I say, what about the phone? He tells me that the phone had been sent back to their facility for fraud. I asked why. He said that it wasn't the representative who changed the shipping address's fault and that it was auto-flagged because it differed from the billing address. I asked if that was always the case when someone asks for a shipping address that differs from billing. He said no. It only happens if it isn't placed with the original order. So I said that it was in fact the original retention rep's fault then. He reluctantly agreed.

I added that the rep who later updated the shipping information probably should have foreseen this so that I wouldn't have to and so that she doesn't give out false information when she says a phone will be at my door in 2 days. He reluctantly agreed. Decent of him. So I ask what it's gonna take now. He tells me that these kind of orders can't be placed over the phone and the deal I got could only be obtained online. I'm shocked because this means the events of the 25th never actually occurred and were merely a figment of my imagination, including the in depth explanation about credits. Either that or this kid doesn't know what he's talking about. I choose the latter and hang up.

I call back with my new information. I get a kid we will henceforth call Twit. Twit asks me twenty questions and indicates that he doesn't know what's going on and he just wants to argue with me about the amount of time I spent on the phone with them this morning. I escalate, but shortly hang up thereafter. I call back. I get a lady who tells me I will have to call back in a year and pray that they still have the customer loyalty credit. If so they'll reapply it. I shudder at the thought of that forthcoming negotiation and ask if that's all she can do. She says yes so I escalate. I get a lady who tells me again that I cannot have the promotion I was offered and that I would just have to start over from scratch and forget I was promised anything at all. I say that's ridiculous and hang up. I call back and again immediately escalate.

I get a guy named Jeremy who fixes everything almost immediately. He says I'm cooked on the 12 month deal, that he cannot promise that they will still have that, and that I'd have to just call back and hope but he would annotate the account that I really deserve it. He overnights me the phone gratis and credits me another 40 dollars for my aggravation. We hang up but he calls back to tell me that I'd have to click some Terms of Service notice that would pop up on MyVerizon online account thing. For all his help Jeremy did not realize that I am on the secondary account and that I'd have to log into the main one to do this. This takes me another call and some searching but I agree and everything seems to go forward. Verizon's online order tracker then indicates there's a credit hold on my account. I call back and they say don't worry. I'm still worried.

In the course of all this I find out there is another phone line on my account that I was unaware of as was the person who I share the account with. Come to find out it's an extra line connected to a tablet. The person I share the account with then tells me that in fact a year ago they offered her a free tablet for being such a loyal customer. They neglected to mention that she was signing up for 2 more years of phone service on that tablet which would cost 10 dollars a month -- which she didn't need and has never used. I call asking for answers and escalate. I get a few words out before the supervisor starts talking over me. I keep talking. We talk over each other and end up in a shouting match. I shout if there is anything at all she would be willing to do considering their sales rep basically baited and defrauded my mom. She said no. I hung up.

I call back and a regular representative empathizes with me and says he hears this story a lot. That their representatives commonly trick people into contracts and he has to deal with the fallout. He advises me to attempt to sell the tablet to recoup my losses and offers me $15 dollars in credit for my trouble. I say sure. He also indicates that like some kind of curse I can get out of this tablet contract if I can trick someone else into signing up for a contract with the device. My words but that's the gist of what was advised.

I have the whole conversation on messenger, then it got to where he was lying so bad he had to call me, that way I can't or don't have anything written down, and he explained that NO ONE HAS EVER WANTED THIS DATA DATE CHANGED. I told him "I do. And only by 4 days because I run out of data (6GB) when you charge for 31 days in month. My data expires on 18th and I don't get it renewed until the 19??? These people think this is alright with their customers. Well it is not. The calendar month is 30 days not 31... I pay my bill on the 5th of the month. They say it doesn't get on my account until the 15th. Well my data doesn't end until the 18th and then I have to wait until the 19th to have new data??? I was told that since we bought a new phone, a stupid phone, one that will not download my bank or my Google accounts, my email, and only has Facebook the way they want me to see it...

Well after being here for 20 yrs and living in Carrollton in which Verizon has control over who has what, they won't let other companies put towers on property here. My friend who lives in Bolivar was told by Verizon that "WE WON'T GET VIOS OR ANY OTHER HIGH SPEED INTERNET AROUND HERE BECAUSE WE ARE ONLY A BUNCH OF FARMERS AND **." Boy what a way to make sales... my bill last month was charged an extra $15 for .004GB over my 6GB plan. Well they gave me that one back, but after messaging and talking to people one after another to get this data changed I went over by .042 this month because of all the excuses they had given me about why they can't change my data date...

#1 Excuse was that no one has ever wanted their data date changed. #2 It was in the contract that we SIGNED (NOT ON CONTRACT). #3 They said since we bought a new phone, I changed over from Net10 to Verizon and since they wouldn't let me keep my phone I explained to Verizon Wireless, who Verizon states they are not affiliated with (?) here in Carrollton and had 14 days to take it back, was almost 2 weeks before we got phone, was on it for approx 10 days with stops at the VW dealer here in Carrollton asking why I can't get my apps on, they didn't know, they were too busy, then went to the Verizon in North Canton, since I bought it at Verizon Wireless they (Verizon) couldn't take it off the bill (?) and since the purchase of this phone it was in the CONTRACT that we COULDN'T CHANGE THIS DATA DATE???

The Federal Communications should do something with VERIZON. They are not letting people have a CHOICE OF WHAT CELL SERVICE THEY WANT. Here we can either have Straight Talk (which uses Verizon towers), NET10 (which also uses Verizon towers) or Verizon. We don't get the choice of SPRINT, AT&T, and other cell services that provide you UNLIMITED DATA WHICH ALL THE OTHERS HAVE – either unlimited or they come with data for each phone. If you buy 6GB all phones in your house come with 6GB each. The Straight Talk and Net10 have unlimited... but good ole Verizon you pay for 6GB and have 3 phones you only have the 6GB to share, and it's **. Verizon makes the rules as they go. If not good for Verizon pockets you're not entitled to anything that doesn't make them money...

Unexplained overages. Random bill changes. If you do get on the phone with customer service expect to be cut off and transferred repeatedly to people who have no idea why you called in the first place. The best plan is to block out about 3-4 hrs if your problem isn't too complicated. I never write reviews, good or bad, but, the average working Joe should know that a contract with Verizon is signing up for non-stop headaches. Bill amounts changing randomly.

Between US cellular and Verizon, it took a month to get my 'final bill' from verizon which amounted to $306. I paid it in store and asked the man at the counter if this was the final early termination, taxes, and any extra that I had to pay so as soon as I gave him that, I would be completely done with my account. He said yes. I asked again if I needed to return my tablet so I wouldn't be charged extra and he told me no because it was part of the early termination fee I was about to pay for. So, I paid the fee and on the bill, it said I was done and paid in full amount.

A couple weeks later I get another bill from verizon saying that I owe them for this tablet that had another billing cycle on it FROM MY DEACTIVATED ACCOUNT for $40. I talked to 3 different people asking them why this was when I paid my final amount. I finally found out that the guy had only closed my phone on my account and not the whole thing and if I wanted to finish closing it, it would cost another $130 for the early termination, the $40 for the previous billing cycle, and thence more for the one I'm currently in now. The man I talked to was from corporate and said that there was no information on when I originally cancelled my account and switched to US cellular, nor could he access any of the information from when I cancelled my whole account from one of the stores, even when I read him the info off of my receipt.

CORPORATE COULDN'T figure this out and said I had to call customer service. I called customer service twice and restated my situation. Both times when I finally got through, both of the guys I talked to said 'hold on one sec, I will look into this for you' and then there was silence and no response for 25 min the first time and 23 minutes the second time. I've run out of patience for the day and am still trying to figure this out. Terrible customer service and nobody knows what the heck is going on. Overpriced as well. STAY AWAY!!! I would give 0 stars if I could. They were so willing to help until you are a customer and then nothing and service continued to decline...

We tried to disconnect our service but they said we were locking into the 2-year contract. Now we are paying $100 more a month, with phone payments that we did not have with our previous company. The customer service stinks, the service is not good, and we have to pay for data. I have the least amount of service available, 3G a month and still pay $230/month, where before I had unlimited data for 120/month with worse service. I would not recommend Verizon to anyone. I have been dissatisfied since the start. We had iPhone 5 and was happy with them and Verizon told us we could not use that phone because it wouldn't transfer networks so we had to purchase new ones. I have nothing nice to say about my experience with this company.

Last but not least, a virus from a very normal highly used application caused my phone number to be generated to multiple individuals across the country causing them to call me back stating I called them and asking who I am. I had at least 50 calls within an hour (in addition to the text messages and voicemail messages I received from these people) resulting in my having to change my phone number and reset my phone to factory settings (as recommended by Verizon).

Because of this issue, I had no time to backup any of the data on my phone. The Verizon Cloud application chose to store my photos prior to saving my contacts resulting in none of my contacts being saved. I lost all of my information as well as the phone number I have provided to family members, friends, and interviewers (while looking for a new job). This caused a ton of frustration and inconvenience in my life and Verizon refused to do anything other than diagnose and replace with the same model phone, which was already replaced once in a 6 month time frame, this would be the second time which has brought me to the 6 month mark since I got this phone.

I requested to get another model of phone other than this one and Verizon adamantly said "NO" due to my contract. I wasted 3 hours reviewing and diagnosing the issue with Verizon in one evening to no avail. I am EXTREMELY unhappy with the customer service that was provided and the service has not been anything above average as Verizon has prided themselves on in the past.

THAT'S ONE MONTH!! I am applying to jobs, using my cell phone for work and now I'm told there's a good chance I've missed important messages for 1 whole month. Fantastic! I then spent 40 minutes (my whole lunch break at work) on the phone with customer service while they were trying to walk me through the prompts of THEIR service, which I'm not even sure they understood. I think they told me to restart and/or turn my phone off and on again at least 3 times. A whole lunch break wasted and God knows how many important calls missed.

My two phones were in great shape. No cracks, no bumps, nothing. I only left AT&T because they have such poor service in the areas I typically work in. I wish there was a company out there that could compete with these thugs and force them into doing the right thing. However, let's face it. No one has the power to do so right now. I promise this. If there is ever a company that can compete with these jerks I will be the first to leave this group of thugs who only care about the bottom line.

They stated the device worked and the charges are valid... ummmm hello! After 15 yrs where we don't ever go over our usage all of a sudden we just used 92GB over our 18GB plan? Really? Bye bye Verizon and we will see ya in court for the class action lawsuit that will follow! Lots of folks scammed this same way!!! Shame on you! Morally bankrupt!

2nd Lie: When I purchased my phone from the salesman at Verizon, I CLEARLY asked if I bought the phone and changed my mind, could I use the phone at T-Mobile... of course his answer was "Yes"... anything to make the sale. Due to the fact that for $90 a month I could get 3Gig of data... and at T-Mobile for $100 a month I get 10 Gig, I switched to T-Mobile. When I went to use my new SIM card in my Samsung Galaxy Core Prime... guess what... it doesn't work... The Samsung Galaxy Core does not have the correct antenna in the phone to use T-Mobile towers...

By the way, I spent 4 HOURS on the phone with both T-Mobile and Verizon figuring this out. In a nutshell, my experience and gut feeling is Verizon is sneaky, greedy, and makes money by preying on people's weakness and lack of knowledge. I am going to make a personal effort to get the word out of how shady and how much of a rip-off Verizon is. Yup, you guys get a 0 rating from me.

The last rejection stated, I was outside of the 60-day window and I was no longer eligible for the program. What's extremely frustrating is the fact I was told on 2 separate occasions my gift cards have been processed and are in the mail, along with my Verizon store telling me they would give me an in store credit for the pay off of my phones. Here I sit 4 months later, no gift cards, no credit and paying double cell phone bills, as I'm still obligated to Sprint to pay off my phones. IMO this is a Buyer Beware Moment and any new comers to Verizon should think twice about enrolling in their Switch Program.

I went to a Verizon store 2 days later. The customer service representative stated the store does not deal with prepaid pin cards nor phones sold from third parties and referred me to another store. I went to the store the following day and I was on the phone for an hour with someone with a customer service representative and a supervisor, who was insinuating that I am a liar and thief. He told me I needed to get the receipt and he gave me his name as Edgar and a fake id number ** and stated it to me in Fraternity or Military terms, which is rude and unprofessional. I could not explain nor understand how one person had one number on two phones. I finally went home to look for the receipt and the customer service representative stated the money, $35, went on someone's number and I cannot get it back except for the $5. The $30 was already used on the prepaid phone of the other individual and I cannot get it back.

I asked for the $30 to come from Verizon because I did not work hard for someone else to use my $30. They refused to reimburse me for a technical difficulty on their end and suggested that I come up with $25 to add to the $5 left over to use the phone as I would like. I refused! I was able to get my money back for the prepaid pin card and phone from Walmart. I called Verizon out of courtesy to state that I returned the phone, received my money for both the phone and prepaid pin, for them to cancel/deactivate the number in order to prevent the cycle and asked them to do research on this matter because it's a shame for a big phone company, who has been around for years to make these mistakes.

More than likely the person who returned the phone wanted to use the number on a different prepaid phone and so without my knowing, I began to put in the prepaid pin number on a phone which was already activated and I did not know. I assume the reason why I could not get to use that number is because it's used on a different prepaid phone. Hence, the confusion! What I could not understand is that if you knew that it is an error on the part of the company why they could not place the $30 on my prepaid phone. Anyway, Edgar I am not a thief and a liar! I worked hard for my $30! Yes, I was able to get it back!

They gave me a free tablet that never worked and would not fix it or replace it but charged a monthly fee for two years. They waived an early termination for one line on the phone and then sent a bill for it. The explanation was it didn't matter what they said verbally, contracts are black and white. I was with them ten years, enough is enough. They will only change if they have to. Do not be tempted. Stay far away from a company who has no care for customer satisfaction and could care less about doing the right thing.