Verizon Wireless Reviews

Overall I like Verizon. I have been with Verizon forever. They have very good customer service and reception. But I think their cost is way too high now in comparison with the other carriers. They should give discounts to longevity customers.

I've always been very satisfied when I call them with a problem or to add customer to change my plan or for any other problem. They're always very helpful and go the extra mile to make sure that I am happy and everything is taken care of properly. When I make my calls I never had out of area. I've never been able to always reach someone on any other service. All the other services they provide are always very reliable and work very well. Almost never have trouble with my emails. I think when I do it's probably my error. We never have on smart phones until last Christmas and they told us these would be the easiest. The Apple would be the easiest and they are.

Difficult to reach, in-store customer service makes you call customer service. One of the more expensive, give you a free tablet for one year then charge you for two. Make it difficult to remove special services and way too expensive for travel outside of US.

Overall happy with the service. Would like having more knowledgeable employees to deal with in all aspects of Verizon. I always have to call or go back several times because of wrong information. Very frustrating.

Still no service at my house for my phone. I only use it when I travel. I love Verizon but can't seem to make them understand the importance of having cell signal at my home. I need it for school and for my children's school. The only thing we have in our small community is satellite internet which cost a fortune unless you are a person that stays up between the hours of 2 am to 8 am. I get 15 gigs of daytime minutes a month between 8 am to 2 am and 50 gigs between the hours of 2 am to 8 am. When I use Verizon at home, I have to use my internet satellite for my phone which is sad. I can use the internet from my phone, but cannot text, email, or talk on it. I think Verizon should start looking into these small areas if they want to stay on top.

Experience with their website has not been positive. At times I have to go to the retail store for assistance. Latest example was trying to order an iPhone 7 and trade in our older phone. Couldn't accomplish online. I had to go to the store and fulfill the order and now I need to go back again to get the old phone traded in. Waste of my time! Their website is not easy enough to use. They need to involve all types of users to make the website easy to understand, easy to use with minimal steps. I don't like that I have to go to a retail store to get assistance when I know if could be done on the website.

I love Verizon as I travel in the summer and hardly ever have trouble getting a signal. I do love Verizon for their service but I do believe however that their rates are way too high. Wish I could have them in the summer when traveling but someone else in the winter in order to save money. Due to contracts however that is not possible.

I have never had one bit of trouble with it, other than figuring out the updates, which I don't like. Otherwise, good customer service and good outreach! Considering that I drop my phone so much, and it always works (not like the other company I had been with) I am happy. Just stop with the emoji's!

I had Verizon service for four months. I paid an arm and leg in fees to open the account with them. The quality of Verizon's service was no better than Sprint. I find it pointless to pay more for the same quality. I also had an issue with billing. When I canceled my service (I did not have a contract because I purchased my phone outright) I was charged a 17$ reactivation fee. I called to get the fee waived because I had NO intention on reactivating the account and I was told it's a legitimate charge so they refused and sent it to collections. In conclusion I would NEVER recommend using Verizon! You can get the same quality service for a cheaper price.

I have never so far had any issues/problems related to my landline phone service, and the rates are affordable for me. Verizon is a great service, especially if you still use a landline phone such as myself, and the rates are more affordable than a lot of other services.

It is almost impossible to get a Verizon Wireless Customer service rep on the line. I think their charges are way too high. At this point in our "evolution" we should have made the price of owning a phone more affordable. I have a cell and a landline and the fees and surcharges add up to almost $20.00! Why???

Upgraded my phone to Apple. Paid for it when I purchased it but Verizon keeps billing me monthly and don't have all my statements. Love the Apple phone. Takes much better VIDEOS and keep your paperwork.

They are the best provider in our area, phone actually works. Verizon works very well in our area of Washington, there really isn't any competition here. If other providers service worked here maybe the price wouldn't be so expensive.

We've been with Verizon for close to 20 years and their service is constantly improving. I especially like that we have service in Mexico and the Caribbean for less than $10/day for the 2 of us. This includes phone, texts and data. Employees at Verizon stores are very helpful and knowledgeable. When we inquired about increasing our data usage, they checked our history and advised against it. We get a message when we are running low on data and we have the opportunity to increase it for a small charge for the current month only.

Verizon is a fairly good provider however they charge too much for data and we do not receive the reception, only 3 bars, in our area. It didn't used to be like this and was one of the reasons we went with Verizon. Some days we only have 1 bar of reception. Verizon needs to update their plans and make them affordable for everyone. As a retired person I do not have the funds to be paying over $100.00 per phone, to have the ability to use maps, e-mail, etc. so the extras on my phone are somewhat useless.

After a lot of frustration from another provider I switched to Verizon over 5 years ago and have had great reception almost everywhere I travel and communicating with Verizon is also a pleasure in comparison to the other provider. Great service!

Verizon with the help of Motorola outright stole $700.00 from me and put me through months of distress at a time I didn't really need it; husband just finished year of chemo and I had heart surgery in December.

Verizon Wireless has been my provider for 2 years. I left them 20 years ago, and now, guess what? The same thing has happened and the "only solution is to buy new equipment". How did I know that that was going to be the "only" solution? For a mere 500.00, and a 2 year contract, my problem would be solved! The last time that I left them, I had U.S. Cellular, for 15 years. A phenomenal company until they left my market. The most I ever paid for a phone was 1 penny. Come back U.S. Cellular. I miss you, you could solve this! U.S. Cellular, #1 in customer satisfaction. Verizon wireless, less than 0! Thank you for taking time out to read my review. Beware! And be aware, there are alligators in that Verizon swamp.

I have been with Verizon Wireless for over 20 years now... from when they switched from Bell Atlantic. I used to think they were a great company. Not lately. Up until about 2 years ago we had the unlimited data plan. I was nervous to update my iPhone 4 knowing I would lose my unlimited plan. I was assured by the representative that we were "nowhere close" to using the data plan he put us on. Well that was a huge lie. Before we averaged maybe 5 GB and ever since we got off the unlimited plan it has been jumping to over 20GB!!! I have had technical friends and professionals trying to tell me where we are using the data. They told me there would be no reason from what I am doing to be using so much... I tried repeatedly to get answers from Verizon as to why it has jumped so astronomically... with two phones our bill this month was 400.00!! I KNOW SOMETHING IS WRONG AND THEY WON'T FIX IT!!!

Verizon is the highest cost provider, always finding ways to charge more, make more billing charge mistakes in their favor, have no right to sell our personal information or give 3rd parties information. Consumer cannot use service if not agreeing to complex terms and conditions all in their favor and not in laymen's terms. Another greedy too big corporation. Only decent thing is service.

The customer service is the worst. Ordered a new phone next day air. They didn't send it for four days.

I am happy with the customer service I receive from Verizon. I am not happy with the data use provided by Verizon. At one point we were only using 3 or 4 GB of data and jumped to 15 to 20 in one month. Not sure how that happens and they can't explain it to me.

Because I live in a small town I had to go with Verizon otherwise I wouldn't be able to have coverage from my home. I would have gone with Sprint otherwise. Verizon is expensive but ATT is more expensive. The data with Verizon goes fast and I end up having to turn off my cellular data early in the billing cycle. It costs $15 extra if you go over your data. Customer support depends which agent you speak to. Some are nice and some have attitude issues. I have to turn my phone off and on several times per day to connect to wifi. Sometimes people have trouble hearing me on the phone. Verizon is average. The wait time for customer support is always too long to conduct on a break. Some of the support reps are helpful and some are not. For the most part people can hear me on the phone but in some places they are unable to hear and we have to disconnect the call.

I had Verizon for service years ago and I hated them. This Christmas I received a new phone and against my better judgment I started a prepaid service. I was unable to setup the phone and was locked out. Verizon could not help, they just told me to return the phone because it was defective. I had the person who purchased the phone return it and now Verizon informed me that there is no way I can recover my $50 prepaid phone card, they won't even let me transfer the funds to another phone. This is the worst company I have ever dealt with!

This company is the absolute worst bunch of context artists in business today. Worse than banks and insurance companies in my opinion. I joined Verizon six years ago and been nothing but headaches ever since. My phone usage has not changed since day one, neither has my job or home. Yet, I used to have 1gb data plan and never went over. Over the years however, my data usage has mysteriously been on a steady incline to the point where I now need a 12gb plan to avoid overage charges! How is this possible? At home I'm on wifi, at work I'm on wifi, my phone usage has literally not change one single bit. But somehow I went from using 1gb per month to 4 GB per week lol! And Verizon has no explanation for this.

I went into the Beverly Verizon store to replace a phone that had been stolen. Little did I know the thieving had just begun. When I was told I could upgrade to a new phone with a number of free items because I was a long term customer I said, "Sign me up." They did sign me up and charged me for every item that was supposedly free. Turns out they charged me for every "free item" and also charged me for two new activations which I did not request. So I thought. I signed what I thought was an upgrade to a new iPhone 6 Plus.

Love the service, but I consider the costs are high. I have used other cell carriers in the past and I keep coming back to Verizon. I am willing to pay the price for reliable service, excellent customer service and products that have been reliable as well as the ease of getting set-up to use their products.

Customer service has always been helpful, considerate of our time and patience trying to get through to them and cooperative. Often by the time we get an answer after waiting so long in the phone queue we are frustrated. The last time the operator actually gave us his email so we could contact him directly instead of starting all over with a new person. It was very helpful.

IT IS A GOOD SERVICE. I am satisfied with the service and the reception is good in this area. I rate this service exceptionally high considering the rating of AT&T and a few other carriers.

On December 22, 2016, my phone service was disconnected due to the improper usage of my JETPACK wireless adapter. I was never informed that my JETPACK was included in my 8 GB data usage plan. If I would have been aware of this initial, I would never have used it to stream movies from my Fire Stick. In doing this I generated a 3,682.00 phone bill. I called to resolve the issue but the only thing that can be done is a larger data plan. But, with the larger data plan it still puts me over on my data usage by 232 GB. I would still owe a bill of 2,868.00.

Haven't had any problems with it at all. Customer Service is great... but usually have to wait from a half hour to an hour for help because they are always so busy. The only thing I don't like is the price of the service. Everything else is great.

I have received pretty great cell & customer service over the last 20 years. I wish it was priced better. Once upon a time Verizon had an unlimited data plan. Verizon made me change plans when my daughter upgraded her phone, so they could get more money charging for different levels of data usage.

I have had Verizon for over 10 years and has been very reliable. When I've been with co-workers they had AT&T and Sprint, I was the only one that had service when they didn't. Phone support has always been very helpful. When I lost my phone they helped me get a phone going again with no extra costs.

Unless you get a new mobile phone every month forget Verizon for service and support. When you call you will get a pleasant person sometimes, but if your phone is not this month's flavor they will not give any useful help and will waste your time while they are with you. There is no service at Verizon Wireless anymore. Save your time, money, and sanity. Choose another company. Verizon Wireless sells services and equipment that they know not how to use or fix.

I have been with all the carriers before to give them all a try but Verizon Wireless has been the absolute worse. I went in in APRIL 2015 and traded in my IPHONE 6s rose gold and got the Samsung Galaxy s7 edge. The rep told me they would give me a gift card from Verizon of about 260$ and send me an American Express card of about $320 in about 60 days once I submit the switch online with my last bill from Sprint. So, he told me I do not have to pay anything that day except the sales tax and I can use the gift card for that. We went ahead and did that and he said he was going to give me a wireless charging port, a case, a car charger, all included in the deal for me since I am paying $186 a month. (Which I was really upset about.) Come to find out he had used my gift card to also pay for those items. It has been almost a year and I have still not got my American Express Card after calling in almost 5 times a month.

I am a Verizon wireless customer for maybe 12-13 years. I have been with them when they were only 60 dollars for unlimited text, talk, and data. I was also given a personal hotspot free, which helped me a lot. Now since a year, they have been charging more than 100, and they say I went above the data, for videos or youtube that I watch, for emails, for anything to do with internet service, they are charging me for the data. For last month my bill was charged 25.48 to Canada, and this month too. I have been telling them when I do not have international dialing, why are you charging me for international calls? When I put a restriction on the account, and I have different apps, like WhatsApp, Line, IMO, and also we can Facetime for free?

I rarely have any difficulty when using my iPhone or iPad. There have been times when friends have not been able to get service but I am able to with a Verizon. Also Verizon has good customer service when I have called them. This has happened several times. On the other hand I think Verizon is expensive and perhaps too large. I am not sure how they treat their workers but am hopeful Verizon treats them well.

Verizon is a good service. I don't think they are perfect. I need more plan options available to me. I would recommend Verizon but the person has to be able to find the plan that works best for them.

Data provided isn't commensurate to charges. Charges higher and data provided is less in comparison with other providers. Let Verizon improve on data providence in order to satisfy its customers not itself.

Nothing quite compares to Verizon's Prepaid Plan horrific customer service. I moved my Vonage number to Verizon 4 months ago and purchased minutes for a prepaid plan. Despite this I have been unable to call out. When I attempt to call out I get a prerecorded message that prompts me to key in my cell number. I do so and get: "I am having some technical difficulties. Please try again later". Then it hangs up. I try later and get the same message. No explanation, no connecting to a person for help. I try calling again this time not keying in my number and get: "I am sorry. I am having trouble finding that number. We are sorry you are having trouble. Goodbye." Then it hangs up again on me.

I have found the solution! It is best to get the new android at Fred Meyer and recycle the old phone!

Upgraded to 75/75 from 50/50 on the internet. Never had a problem with the 50/50 but thought, “Hey let’s get the upgrade. Since then the internet goes down every 4-5 days. Tired of calling tech support and running up and down my home going from router to battery to router to resetting. I was so frustrated that I hung up the phone on an unreliable worker who happens to be in the Philippines. Nothing against the Philippines’ nice people but the language barrier is so difficult to get through especially when you’re frustrated and it’s the 8th time in a matter of 2-3 weeks dealing with this issue. To top it off the unreliable worker hangs up the phone. Tech support was decent but the sales and billing not so decent. I may be waiting to another carrier if this persist.

Was not told upfront about the internet service. Even when I am not using Verizon wifi because I have internet at home and in my office I always get a message from Verizon 2 weeks before end of cycle saying am running low on data and should increase for 15$. Usually 3 days later I have no data left. Very unsatisfied. Can't wait for my contract to end to switch company with unlimited internet usage.

Staff is great, upgraded my phone to an Apple. Paid for it that day, but notice month after month Verizon was doing a monthly charge as if I was making payments on the phone. Unhappy about that. Glad we upgraded to Apple because the VIDEOS are much better, really keep and review your paperwork.

Verizon has never let me down. I pay the premium for their service because they are the best. Their self-service website is outstanding for customer experience and utility. Their coverage has always satisfied me, even at my remote cabin where I tether off of my phone for internet services. I have no affiliation with company, just a very pleased customer.

I've never really have an awful experience except for some miss and drop calls. Other than that I'm neutral as far as their value is concerned. I tried calling customer service once, but got disconnected. Didn't call again. I went to store in Downey Landing, the people are not friendly and one girl was actually rude. A friend said Verizon service is reliable. I don't agree or disagree. Verizon coverage is better than AT&T especially in Downey. Comparing the coverage between AT&T and Verizon, Verizon still have the best coverage. However, they need to look at their customer service people especially in Downey Landing as they are not the friendliest bunch.

They're usually pretty easy but at times you have to contact the executive offices and then it's very, very easy to resolve any issues or questions. In the last 30 years I've had very few issues with Verizon cell phone service. And when I do I can go online to Verizon.net or .com and resolve the matter very easily. I believe in the last 30 years I have only had to come in contact with them about three times.

They are too big to care. For my usage, I don't need all the bells and whistles so Verizon is not necessary for me. The only reason I have it now is because I am on a grandfathered plan that is cheap. However, when this 10-year-old phone dies, they will not give me the same plan, so I'll change or get a phone where I add minutes as needed.

I couldn't get hold of customer service at all. The automated customer service kept hanging up on me because I kept pressing 0 for human customer service and she would say, "that is not an option...good bye." There is no way to get to them. Finally one day magically got human C.S and he said they have been busy. Verizon can hire more staff to take of the customers. It shows they don't care about their customers. And today there was an option to talk to customer service but I waited for 45 mins and then give up!!! This is not the right way to treat your customers that Verizon is getting richer and richer with. I hope someone from Verizon reads these reviews.

My purpose for this review is basically to educate anyone who does not know store policy. Bought a gizmo pal 2 for my granddaughter. Asked if it could be returned, because it was a gift and was told that it could be returned until Jan. 14th. Found out she wanted a different smart watch and went to return this $79.99 item and was told there was a $35 restocking fee. Also when purchasing what I assumed was a watch. The sales rep wanted to put the app that goes with it on my phone. I explained it was a gift for a granddaughter in Michigan and we live in Florida, so I did not need the GPS. He said that is how they do it. What I did not realize was he actually activated a phone line. They give you your receipt for purchase and another computer generated 8x11 paper, which I will admit I did not read at the time.

After being a long time Verizon customer it is unfortunate at their recent business decision. After confirming with a Verizon store last week that the smart phone promotion would be available through December 25th and an innumerable amount of others were given this information as well. Store managers were sent an email saying that since the deal for the iPhone7/7plus was such a big hit they are running low on stock and are ending that specific promotion and the store are to not honor that deal.

Service is consistent staff is helpful. Would like rates to be more affordable and a better senior user plan. Good service, price too high. Best reception for this area. Would like lower rates and a better senior user plan.

The customer service is set up to confuse and make you wait. You get transferred from rep to rep around 4 to 6 times for one call. I do not like going to the Verizon stores. Always get the feeling of being rip off!!! The sales reps try to sell you things that you don't need and you can find elsewhere for less money. The company does not give you the credit for your old phone when they say they will or give you credits over a 2 to 3 year plan to equal the phone credit.

IOS update made a mess: slow messaging, extremely expensive, poor technical service, extremely poor (spotty) connection for rural areas that didn't previously have problems. Upgrade your infrastructure!!! Stop focusing on big cities & big consumers. Try provide decent plans for older adults who are tech savvy (don't want crappy phones) but don't need a huge pkg. @ a reasonable price for fixed incomes with reliable/consistent service!!!

I made a $428 dollar payment to my account. Called Verizon and asked them to turn off the one time automatic payment I had set up. The lady on the phone said she did and would notate my account. That never happened as the payment was taken out the next day causing an overdraft to my account. I again called Verizon and asked to have the payment cancelled again. A man tells me he noted my account and cancelled the payment. Sure enough this did not happen. Then Verizon redrafted the $428 again, leaving $87 in my account all the $ I had for Christmas. I have no $ to buy my children gifts. It's 2 days before Christmas! Again I called Verizon. Now I'm hysterical. I speak to someone named "Tony" who guaranteed to have my $$ back by Saturday 12/24 leaving enough time for me to run and shop. However today is the 23rd and I called Verizon again and they say there are no notes in my account and I will get the $$$ in 7-10 days!!!

I have been a Verizon Wireless customer for years. I tried other carriers and didn't get cell phone reception at my home. Verizon has great coverage all across the country when I travel. When I have utilized customer support they were very helpful.

Provider has best coverage in my area. It is expensive but other options such as AT&T have poor coverage in this often rural area. If you mail in payment it often takes over 10 days to be credited and you wind up with late charge...irritating. The main factor besides coverage is that there is a local store in Forsyth that gives excellent customer service with a personal touch.

Because these star ratings are true and earned. I appreciate the continuing competitive pricing and different plans available Verizon has to offer. Also, customer service is prompt, efficient and helpful.

When you purchase a honeymoon and plan at the authorized dealer, (franchise) they do not tell you you get a bill credit. They tell you you will get a prepaid visa card. When you try to submit your cell phone for trade in with your last bill they kick it out for any little reason, in the mean time you must pay your old phone carrier and the new version bill which is double because it is prorated. So unless you have 1000 - 1500 in the bank don't do it. When the trade in is finally accepted it takes another 1 to 2 billing cycles to be credited to your Verizon account. I purchased in 11/2016 it is going into January and I was told it will be another 1 to 2 billing cycles before it is credited.

Verizon Fios scam for veterans. Verizon makes you join a advantage plan and you have to pay 5.00 a month to get a 5.00 discount. Plus Verizon web pages makes you go in circles that lead no place! Just more Verizon bs!

On 11/5/16, I visited a Verizon store at 462 6th Avenue, New York NY 10011 where **, a Solutions Specialist, said my data plan was old & costly, offering more data at less cost via an external device. He said he'd waive line access fees waived and that my alma mater Columbia University would pickup additional monthly charges. When I received my bill, none of these charges were waived/credited & I hadn't used the device. Columbia said they had no agreement with Verizon. I went back to the store. ** was unwilling to help me. I called Verizon Customer Service. ** said he wasn't allowed to talk with them. The Customer Service Supervisor told me that was nonsense. ** refused to talk to him. I was talked in between them to get a promise from ** that all charges/extra billing be credited as I was returning the device in its original packaging.

I have had no real problem with their cell service and once when my IPhone got messed up they got it fixed quickly and were very nice. I have used Verizon since at least 1990 and have lived in several states and had always had several service. When we moved from VA to AZ we never lost service as we drove across the nation nor did we lose quality and I have a number of friends who used others services and traveled as much as we did who complained about this problem. No matter where we have lived (4 states) we have never experienced problems with any Verizon personnel.

Overall I am pleased with Verizon for reliability, coverage, and pretty reasonable cost. In the past, the other carriers in our area did not have nearly the coverage area and that was a critical issue. I have always been disappointed that Verizon has not had a strong focus on business wireless service. They lack substantially in being able to provide products, plans, customer service for non-personal wireless. The resellers can be more helpful and business savvy than the corporate Verizon store.

Verizon has better coverage than other cell service. But they're more expensive and they don't have unlimited data. They have the most expensive data rates. Lately (last year or so) Verizon has tried to compete more when purchasing phones. They also offer credit where you get your phone and pay for it a little per month with your bill.

I'd been with Verizon for over 12 years, which means a lot to most companies... apparently it means nothing to Verizon. I ported two lines over to AT&T (apparently they don't like it when you change) 4 days in the new month. Next bill I was charged for a full month. Service rep said, "it doesn't matter how many days you used, we bill for the full month." This, in itself should be illegal, since they are charging for a service they aren't providing. I paid it, fine. Next month the bill was even higher. I called and tried to speak with Tequila (service rep) about it. I guess she had to speak to the 'powers that be' because I was put on hold 4 times. After being a customer for over 14 years they did the grand gesture of taking $20 off the bill... wow, thanks. I told the rep that I'd never be a Verizon customer again and her response was, "Why?" Seriously?

I had Verizon about 10 years ago and switched to Sprint because I had to call Verizon every month to complain about little extra charges that kept appearing on my account. I read about Verizon's better coverage and changed back to them about 5 months ago. This company is absolutely ridiculous! I've had to call them every single months again because they claim that my data is running over, which virtually doubled overnight when I switched to them. They are either not accumulating data the same way others do, or they are committing fraud. They also promised me 14GB, but then said that was not what I was offered. I actually recorded the call to prove it. I even told the foreign rep I was recording the call, but then when she put me on hold to talk to her supervisor, she told me that I couldn't continue to record the call and she hung up.

I went to the Verizon corporate store to have a tech help me move content from one Galaxy to another. At that time, a sales rep told me that the Moto z Force was buy one get one free. I wasn't looking to buy a phone but it was a great deal. He said he only had one rose gold left, and several black ones, but if I was going to do it, I had to do it now! HIGH PRESSURE! He and his manager explained that I would sign a contract to buy both phones but then a rebate card would be sent to pay for the one. They even took the pictures of the receipts and sent in all the required info from my phone! Verizon contacted me today by postcard. It said there was trouble with my submission. When I called them, they said it was an "on-line" deal only. I explained to them that it was their company employees (not a satellite store or independent) and that I had the terms in writing from them.

I switched to Verizon 3 1/2 months ago under their Switch Program. They stated that they would pay off my devices with another provider but have not done so even though I have provided them with the paperwork that my provider sent to me as a last bill. It clearly shows the device pay off amount. However, Verizon says that they can accept it. My previous carrier bill is now in collections and Verizon will not do anything about it.

I had such a bad time today with Verizon's customer service. Last month I called them and they told me that I could take my phone off because I had it on for 6 months and I didn't have to go any further but then they told me I was wrong; at first they sold me a phone and I got one free and they told me I didn't have to take it put it on service but that was wrong. Then they told me that I had to have it on for 6 months and then I'm told it was wrong again - today save it and switched me. I think that's illegal and I want to figure out something to do about it. It's time for a class action lawsuit against Verizon Wireless. They are thieves, legal thieves.

It is probably the worst experience I've ever had dealing with a cell phone carrier. After contacting them for hours upon hours probably over a hundred hours of emails phones customer service back and forth, they would not honor the buy one get one and now after switching they send me a bill for $672 because I was in breach of contract. I worked for Verizon before and I have seen firsthand their deceptive practices and thought they finally had gotten rid of it, but obviously that's not true. They make it as hard as possible so you finally give up. Only after filing a complaint to the BBB and consumer affairs did I get action where they sent me a $672 card. Now after all was said and done after I already had paid off my other carrier that I switch too, which is T-Mobile, they send me a bill for $672 saying they want their money back.

We have spoken with multiple Verizon representatives regarding our bill. Before upgrading to an iPhone 7 Plus, I had a representative give me a quote on how much my monthly payment would become. Then when I get my bill it ends up being $30+ more than what was quoted. When we called Verizon to see what was going on they said they are not sure how the other representative gave me that quote and that there is nothing they can do about it. I requested they listen to the phone call and they proceeded to tell me they couldn't pull the call. They told me they would have that representative call me to see where she got the amount from but I never received a phone call.

I contacted Verizon regarding email stating voicemails will be deleted 12/9. Verizon Rep. told me I wouldn't be affected since I don't have smartphone and no data on my phone. WRONG. My voicemails were deleted. Verizon's email stated they would be accessible for 30 days. WRONG AGAIN. After 3 calls to Verizon rep told me they are gone. Researching other wireless networks and finding out bigger not better. Cheaper service available with great customer service. Verizon getting word out there you are NOT the monopoly! Thanks for the push!!

We switched 3 lines from Sprint to Verizon because sales rep said we would save 70 dollars a month. Verizon was supposed to payoff 3 smart phones, 2 Samsung note 5 and an iphone 6s plus. They were also supposed to pay the early termination fees. 3 months later here is what we got. A total savings of about 20 dollars a month, stuck with a huge bill from Sprint for $2012.00 and rising because of late fees. Verizon basically stole our phones. Verizon has not paid one penny. If you are planning on going with Verizon don't! I have read other reviews and people have had the same thing done. I can't tell you how many lies we have been told and countless hours on the phone with no results just the run around. This was a huge mistake! Don't make the same one we did and if you already switched and haven't sent Verizon your trade in or leased phone from the other carrier don't do it! You will get nothing!

I changed to Verizon from AT&T based on Verizon advertising they would pay the switching fees. This is a lie. Now that I switched to Verizon, and I am asking to get full reimbursement for my AT&T bill, they want to keep me going back and forth between the store where I bought the service from and their customer service numbers. I see several complaints like mine, so Verizon figures they can do and say whatever, and nobody will do anything. False advertisement is wrong and illegal. Needless to say that I will leave Verizon and never look back.

Fraudulently charged me 850 dollars two weeks before Christmas. Was repeatedly told this bill would be waived, and then told that it wouldn't be. Verizon is a SCAM. Their products are a SCAM. Their service is a SCAM. Do not trust them, WALK AWAY.

Since August 2016 my data usage has continued to increase in spite of normal usage. I kept getting text messages from Verizon wireless saying I was going over my 2 GB of data and TO go to a more expensive plan. I called them every time, and got the same message, increase your data (and plan) at more expense. They were supposed to put in a help ticket when my data usage went wild one day using almost 7 GB's in spite of me not using the phone!! They never responded back. I called again and finally talked to a Tech guy, who told me to go into application manager and find out what was using the data. There was nothing. My computer programmer son confirmed this.

I switched from Sprint to Verizon in October because they were giving me a better deal on my monthly phone. With that they told me about their switch program and how we turn in our old phones for gift cards that Verizon would provide to take care of the Sprint early termination fees. Well, it is Dec 15th with many and I mean many phone calls we have not gotten the gift cards. This has become a full-time with no resolution. They have our phones. Verizon keeps changing their story that they have received one or two of the phones passed the date. I keep explaining to them I have a receipt from the Post Office that shows when they were sent out and that they were sent out together. When I tell them that they explain "oh yes. We see they did arrive in time" and put the case in review for 10 days. Please do yourself a favor. Do not and I mean do not switch to Verizon. They stole my phones and now we are stuck with a huge bill from Sprint.

I purchased a new phone and was told the HUM came automatically even though I specifically told them I did not want it. I later discovered that I was being charged monthly for the device. When I called they told me to send it back which I did unopened in box, and I would be credited. Not only was I not credited I was billed again which prompted another call where I got to a supervisor and was told I would be charged a $100 termination fee to get rid of something I didn't want and had no idea there was a charge for.

On Nov. 7th 2016 I received a call from Tiffany ** from the Verizon Wireless Loyalty Dept at 1-866-887-8317. I have had a Verizon Wireless account for 20 plus years, and was currently paying about $190 per month with 5 lines on my account. 3 of them were smart phones, 2 were basic phones. I spent probably 2 hours on the phone with her going over the details of what she was telling me, to be 100% sure that I understood her correctly. She told me that if I upgraded 4 of the phones on my plan, my new monthly payment would be $150-$152 per month.

My daughter's cell phone service is with Verizon. Received email about upgrading. Nothing wrong with old phone. Perfect condition. Took old phone into Verizon store, worked with manager & other employees, more than one occasion; ordered new phone. They saw the phone, perfect condition. Bubble wrapped old phone, packaged carefully, and mailed back to Verizon. They received back 1 day early. Terms of agreement, cost of old phone to be credited, would only have to pay $1.00 more a month for new phone. Received email saying the phone screen is damaged they will credit nothing, sending back phone. They are charging me almost $500.00 for the phone. This is the 2nd time I sent a phone in perfect condition to Verizon and was then told it was "damaged" and get no credit for it, after ordering another an outrageously expensive phone! This is nothing but a scam! I am stuck with a phone damaged after they got hold of it.

When I first signed up, they put my deposit in my late wife's closed account. It took three months to get it right. Maybe. It takes hours to just get through to a live person. Then you get transferred to another department (with another long wait). There is no central operation to guide you to the correct department. Now, I am being charged for an extra phone I do not have. The number is not one of mine. I have been trying for two days to get through. No luck so far. My time is too valuable to waste on a service that does not care a bit about the problems they create for their customers. I intend to fire them for incompetence.

The salesperson at the Orange CT. at Boston Post Rd. told me about a promotion, where entailed my purchasing a Droid Turbo phone, and to purchase $150.00 worth of accessories to get in return a Gift card for $150.00. Her words verbatim was "It's like getting the accessories free." I went ahead and purchased $150.00 worth of items to qualify for the rebate, waited for my card in the mail and to this date have not received any gift card. When I tried to follow up with this through a Supervisor the Sales Rep. claimed that my rebate was sent to my email **. I was only given $38.00 dollars, which was for my old Samsung Note 3 that I previously had. I would also like to file a complaint in regards to the matter for the bait and switch which was done to me. I have all my paperwork, to prove that I am entitled to the $150.00 rebate.

I have been trying for months to discontinue my verizon internet account for my i-pad. Most of the time the service and cannot be accessed. I called the customer service number to cancel the account and was told that I had to go to the Verizon store to cancel the account. I went to the verizon store and the guy told me that it could not be done in the store.

They said they would pay my switch fee and they lied. It took 5 months and they said the offer didn't count if I trade in an old phone and the sales guys at the Verizon Coral Gables store on Ponce De Leon did not inform me of that. My iPhone 6S Plus won't work on calls randomly. I went through Verizon tech support troubleshooting three times and I got a new iPhone from Apple and the problem persists. That means it is a Verizon problem. I will NEVER deal with Verizon again. AT&T I had ZERO problems.

On June 2014, I signed up a contract with Verizon Wireless for 2 years at about $65 per month and I obtained the Samsung S4. When my contract was over I wanted to move to a different carrier and contacted Verizon. I went to the local Verizon store and I called several times but they kept sending me bills. My contract was suppose to be over in July 2016. I contacted Verizon for the first time in June. Finally in September I spoke to a representative who gave me a deal and reduced the bill. The deal turned out to be no to pay the future month of October. When I was finally able to moved to a different carrier, the messaging app in the Samsung S4 was not working; we tried several way to reactivate the app, as suggested online, but we failed. Now in December 2016, Verizon is sending me a bill for $46.50. This bill is for calling them in September asking them to unlock the phone number. They automatically extended the plan without asking me.

It was a long and painful process to close an account with VERIZON but they still continue to send us bills. There is NO WAY we will spend another 1 hr 17 minutes on the phone being transferred to another technician that says the last tech should have taken care of it. This should be illegal! Never Verizon~! Don't go there!! Actually very few of the wireless carriers are held accountable for charges and lousy customer service. SHAME ON THEM!!! I NEVER GOT AN EMAIL confirming the cancellation, but I did record the conversation!! It was that bad, trust me.

I called in and asked how much I would need to pay on the bill so I could upgrade. I was told the amount needed and I paid it and when I tried to upgrade it says I'm past due and cannot upgrade. I was given the wrong information by the agent even though I asked them twice to confirm. I have called for several days and all I get is, "Sorry you have to pay x amount more to upgrade". I should have been told this the first time. Verizon has refused to correct their mistake. I've had an agent refuse to transfer me to her supervisor and hang up on me. The absolute worst customer service ever. One person does not know what the other is doing and giving out the wrong information seems to be the norm. Admit your mistake and remedy the problem. How hard is that?

July of 2016 I went to Verizon and switched from AT&T. They were running a buyback promotion for up to 650.00. I traded in 4 phones from AT&T and was told to watch for the prepaid Visa gift cards for difference in what I owed AT&T. They were running a switch over to Verizon and they would pay off your device up to 650.00. It is now December and STILL no reimbursement. DO NOT DO IT!!!

Verizon Wireless advertised trade in and get iPhone 7 for free as one of their Black Friday 2016 deals. I inquired exactly how to get the free upgrade as I have an iPhone 6 Plus 64GB. I just upgraded to a 6 Plus in March so didn't really need a new phone but the Black Friday deal was too good to pass up. I can upgrade to a 7 Plus for free? I went to my local Verizon Wireless in Manalapan, NJ (on Rt 9 with the Target/Wegman shopping center).

The service with Verizon is the worst you'll ever experience, believe me. I switch from AT&T, big mistake. I was promised that Verizon would pay off my last bill up to $650 for each line, I had two. From day one after signing on the dotted line, I realized this was the biggest mistake I could have made. I filled out every form that was asked of me. Went online and uploaded my last bill, filled out the forms for the switch, filled out the forms for the trade in and every other document that was asked of me. Now three plus months later not only did Verizon not pay off my last bill but they also have both of my iPhone 6 that I mail in to receive the refund.

This Verizon Wireless location specifically has no customer service skills at all whatsoever!! They'll just try to get you in a contract and while doing it lie about everything in the process. They gave me so called "free Verizon hum product" as a gift and promised no additional charges or extra lines. Lol. Ha that was a lie. I've been trying for the past 4 months to fix this issue but now they say they can't. Rude!! No customers service!! Helpful, not!!! Try another location. They'll try their very best to get over you and then say it's your fault. All the staff need to be replaced with real customer service agents who wants to work and help.

2015: When I visited in one of Palo Alto, CA store (Location Code: 1038401) on University Ave, Palo Alto, CA 94301 I told they are giving away Verizon Jetpack. I asked if they would charge me extra, and he said only $10, but not contract since it is discounted and part of my phone offer. I did not sign any contract. 2016: I recently canceled my Verizon mobile number and moved to AT&T, since I was out of contract and it was very clear. After switching to AT&T... Verizon has continued to charge me $90 every month and say I am in contract till Jan 2017. I was surprised to know there was a contract on Jetpack. The salesperson clearly mislead me and never told me about the contract. Only thing he told me is about $10 for jetpack. I am very disappointed and want to file a consumer complaint.

Verizon is so arrogant that no matter what your problem is and I mean whatever, billing to hardware, international to data, there one answer is "No. We will not help, hear or listen to your problem! Pay up! Suck it up or deal with it. We here at Verizon will not assist in any way or fashion!" So Verizon hear this! If enough of us quit your sorry excuse of a company how are going to pay all those lame employees! I will pay each and everyone of my employees and customers hard cash to take 5 minutes of their precious time to write their experience! Maybe we can ignite our own grass roots Trump Triumph and put you out of business! Santa you listening. All I want for Christmas is to see Verizon stocks plummet! God Bless America! Just saying the name Verizon brings bile up!

My Verizon DSL service was too sporadic and never consistent. I called the customer service. It took many layers of recording before I finally reached a real person. She arranged a technician to come out. The technician was very successful to completely disconnect my wifi service. When he left, I got a text notice. I had another technician scheduled for next day. I waited at home between 1-5pm. He never showed up. I called Verizon again to see where he was. The operator told me he was running late and will come at later part of evening. No one showed and around 7:00pm I got a automated text from Verizon: my "repair request has been resolved". And here I was with still no wifi and Verizon was telling me all has been resolved.

Samsung phone hardware issue; Verizon tech used Tech Coach app to test. Recommended factory reset, did not explain status of phone afterwards (only 3 pages on smartphone, can't call and use features, etc.) Tech did the backup of all phone content. Backed up to cloud. Did not backup Samsung calendar app, and all calendar content lost. Samsung has no way to restore calendar app info. No beneficial remedy offered.

In May 2013 I purchased a device from Verizon and signed a 2 year contract. I was given a receipt with a $199 rebate for the phone purchase which both were processed by the rep, and I never received the rebate. Since that time, the following has occurred resulting in my filing a suit against Verizon in the states of FL and MA. The following is an accurate account of my experiences with Verizon, including Verizon subsidiary locations in FL and MA.

I don't even know why I signed up for a new contract with this company. First off I pay way too much for 2 phones and a basic data plan. I understand Verizon has decent coverage, but I can and will sacrifice some of the coverage to make my switch. I was super excited for the new Google phone to come out. I pre-ordered my phone on 10/18. Paid all of the fees and happily waited for my new phone. Let's fast forward to today 11/29. I have been given so much runaround by this company. It is unreal. Everyone I have spoken to just puts all of the blame solely on Google. That's great, so I am almost 40 days deep into not getting the phone I have already paid for, even paying for the new plan for the new phone that I don't have. Expected ETA on the phone went from 10/30 to 11/14 to 11/26 now it is stating 12/26. I'm confused here, how is this good service?

Good grief. I changed to pre-pay to save a little money. I enrolled for automatic billing and this was all a month ago. I call today to see how much the actual bill is and am disconnected twice speaking to someone. I spent 1 hour trying to get help. Automated stubbornly says I owe $30. That is not the case, after taxes and whatnot I owe $33.56. But it refused to accept that amount on the phone or at My Account online. Also, it says I'm not enrolled for automatic billing now after submitting a cc number and giving my electronic permission - ridiculous. They are not even answering at their number and at this hour they should. I believe they do so til 9-10 pm PST. Atrocious, sadly disorganized customer service. I have been with them since '06. They used to be very good, but in about the last 6 mos, everything is difficult. I just want out now.

Absolutely horrible experience, on a level of being completely scammed. Been offered 500$ credit towards the new phone if I upgrade it and send in my iPhone 6 back to Verizon while paying off half of that phone. Been told you n only gonna cost 80$ to upgrade and there's a promotion that will give me 500$ credit towards iPhone 6s. When we went to pick up had to pay $200 to upgrade - not 80 as were promised. Also received a 950$ bill to pay for the upgraded phone and returning iPhone 6. (Even though iPhone 6s price on Verizon website is 750$, not 950.) Went back to store and asked what happened to 500$ credit that was promised - the guy could not recall promising that. He promised to find out and give us a call within 2 days - never got a call, two weeks went by! Got scammed into buying iPhone 6s for over 1200$... Could have gotten 2 iPhone 7s at Best Buy for this money...

I have had the absolute worst experience with Verizon's online customer care as well as their over the phone customer care. I have spent over 45 minutes in live chat with an agent who kept talking in circles. My current bill is not reflecting that I made my payment last month. As a result I have an additional $200 worth of charges on my current bill. I provided the bank confirmation number to show that I had in fact made payment last month. She continue to talk around the problem and was not able to tell me why that my last month's payment was not reflected on my account. (I had a copy of the chat sent to me via email so I have all of this in writing). Finally I asked her for the number for customer care. I am currently still on hold after 32 minutes... horrible company. Horrible customer service. Should have stayed with AT&T.

I was put on hold for 36 minutes and never got to speak to a representative. I had turned down the volume on my cell phone, but was still forced to listen to Verizon's endless promotions for their service. I would NOT advise signing up for Verizon - overpriced AND poor service!

I bought a prepaid phone from this store. I was told I would have coverage. I already have a contract phone at the same address. The phone doesn't work. I have the receipts. They state the phone cannot be returned. I took the phone back to the store after being assured by Verizon my money would be refunded. I go to the store. The mgr refuses to wait on me. I ask her why she refuses to answer and waits on others. I call Verizon and speak to the rep who advised me to return to the store. She put me on hold for 2 hours and returns to the phone and states Verizon can't help me. It's a third party vendor. I called my bank to reverse charges. I am calling the BBB of NC to report fraud and the NCDOJ to investigate fraudulent activity.

On November 22, my husband and I went to the Verizon store at Queens Mall in Elmhurst, NY, because his cell phone plan was going to expire on Thanksgiving Day (Nov. 24), and I wanted a phone too. This was going to be the first cell phone I ever owned and I was very excited! The salesperson told us that she had taken a "sneak peek" at the Black Friday sales and ASSURED us that there were no offers on iphones if we were to wait 2 more days. Since she had been so nice to us we decided to close the deal that day because we wanted her to receive a commission, and that was the only day she was there (no good deed goes unpunished!). My husband then traded in his iPhone 6 (16GB) for $300, and we both got iPhone 7's.

I ordered cable t.v. internet and telephone. We agreed with 165.00 a month with free starz and free movie channel for 1 year, plus latino package. After installation I did not have free starz or free movie channel. I called and after 40 minutes of useless recordings I finally talked with someone who said I had the wrong department and would transfer me which brought me back to same useless recordings.

I sent Verizon and IPHONE 6 PLUS for trade in. It was originally valued at $650. Today I received an email stating that the power button on my iPhone does not work so they gave me $42.30 credit for the phone??? How is an IPHONE 6 PLUS worth 42.30?? Can someone explain to me. First of all the phone was in perfect condition and even if it was not it was worth way more than what they offered me. I feel like I got robbed. I asked them if they can send me the phone back, answer was no. I asked them "there must be some mistake by the tech who checked my phone, can someone recheck the phone?" Answer was no. The person I spoke to was the lead supervisor from California. Her name was Yani, very rude and did not care about the situation I was put in at all. I am new to Verizon and already hate being part of it.

I opened 3 phone lines that I wanted open for two months. After two months, I paid my balance and closed the accounts. A month later I was still being charged for that account, so I called in and tried explaining that I was being charged for accounts that I was not using. After being transferred numerous times, I finally got hold of a representative who understood what I was saying and waived some of the charges. After waiting on hold and speaking to many agents they finally waived all additional charges. It took me an hour and fifteen minutes. I am working mom with 10 kids and do not have time to spend an hour and fifteen minutes on the phone for a mistake Verizon made.

I'm pretty stunned at how bad the Verizon customer service and chat services are. I recently switched banks and needed to switch my autopay account. I switched the account well ahead of the due date in October. For some reason, the person who helped me do this over the phone didn't mention that I needed to pay the bill anyway because it would take a full month to autopay to kick in. When we realized that autopay had not happened in November we called customer service and their chat service asking them why and what we should do. They told us not to worry and that the full autopay service would roll over until December when it would all be paid. They removed a late payment (which was just nominal), and told us we were fine.

I have spent 2 hrs on phone with them and got no satisfaction. I was never informed of the fact they were dropping all saved voice mails. I was cut off twice from reps and supervisors that were to call me back never did. Their customer service is extremely poor. I am looking for a new provider who perhaps cares about their customers and opinions. I lost 4 emails from my young granddaughter from Mother's Day, Christmas and birthday calls when they were small. They made no effort to help at all and 2 reps told me it was possible to get the messages back and 2 supervisors said it couldn't be done. There is no consistency and no accuracy to their responses.

I called Verizon to find out deals that they had as far as prepaid services was concerned. The rep I spoke with persuade me to come over to Verizon stating they had a deal going on. The LG K4 lite was discounted by 100.00. Folks don't be fool the phone was refurbished and could not activate. They pulled my cell phone number from Metro, shut my phone down, and the New phone was a defective and horrible phone. I went to the Verizon store and they couldn't solve the problem. So I went without communication or phone for four days and still is. Customer service was horrible and very very poor. How can one sell a product and does not know what product he sells. That is horrible for a big business as Verizon that been around for so long. They put me through hell. I couldn't receive or make any calls. VERIZON WIRELESS IS A HORRIBLE COMPANY TO HAVE AS A CARRIER FOR YOUR PHONE. They should be out of business.

I've been a Verizon customer for over two years and the customer service was so great because I never had a problem - ANY kind of problem. However, all went downhill when I bought the Note 7 and it got recalled. Since the phone got recalled I have been in trouble with customer service all over the place, no matter what level of customer service I contact, which is nothing. I returned the Note 7 as I had been told, and I read on the website that the company gives loaner phones to use so I ordered the Note 7 at the store, and they said I would receive it between 3-5 days.

Faulty goods sold at Walgreens. Over an hour wait before technical support is available on the phone, and even still they have no idea how to fix the phone or activate it! And it's a brand new phone I just brought straight out of the box. I HATE Verizon. The company sucks!

Well, clearly with an average of a 1 star rating, my review is almost not needed, but I feel the need to express how terrible this company truly is when it comes to their clients. Almost a year ago, after leaving Verizon for a lower cost option, I decided to sell my device back to them through the device recycling program. That is the WORST MISTAKE I EVER MADE. They had an option of either giving you money or getting a customer credit. Being that I was no longer a customer, I decided to choose the 2nd option and receive a $55 credit for a phone I paid over $200 for with renewal of contract - but I do understand these phones sadly de-value. So I send the phone in around February... and wait and wait and wait. I call back in around April. "Where's my money?" I call in and find out they issued me some kind of customer credit via email to use on Verizon items. So I tell them "no, you offered me money, I took it, I'd like my money please."

I had been with Verizon Wireless for some time. Never had a problem with them until a few months ago. I had gotten behind on a few payments. I had called to make arrangements with them to pay so much till bill was paid in full. They had agreed. Then I get a bill saying that they were going to shut off my service. Unless I pay what they wanted. I couldn't pay that at the moment. I told them to go ahead and shut it down. Do what they had to do. But they didn't. They kept calling me about the bill. I told them not to be calling all the time. It's considered harassment. That didn't stop them. I had to send them a letter to stop the phone calls.

We were with Sprint and service was less than favorable, esp with my husband being a truck driver (but after my experience with T-Mobile and Verizon, they are wonderful). We needed a carrier that offered good service. First we went to T-Mobile and 5 days into it, he lost all connection in the mid-west. T-Mobile explained that if we return the phones within 14 day, we can get out of the contract. Unfortunately, we wouldn't get our original phones back and we'll lose our numbers. We didn't want that to happen, so we went to Verizon. Asked the salesperson if we would run into any issues if we switched to them (we explained everything to him). He said it shouldn't be a problem... WRONG ANSWER!!!

I have 2 more months to go. Then I am going to other simple and affordable company. Expensive and complicated pricing strategies were cooked up by crooked Verizon dishonest wireless to rip people off. Got this android phone 2 years ago and had to fight many battles to keep my discount to stay and this phone to be free as promised. Just found out that I lost my corporate discount tonight. It was gone since April according to customer service. Yet I still have not received my 2 bonus gb of data, which was removed without notification. September promised October. October promised November. I called tonight and was promised 2 gb bonus next month. I can't trust Verizon Wireless. Liar.

I recently became eligible for an upgrade for my iPhone 6 and went into the Verizon Wireless store in Pacific Beach, CA to swap my old phone out with the new iPhone 7. After contemplating just ordering the new phone online and mailing my old phone back; I figured going into a store, giving my old phone to them to mail in, and having them set up my new phone would be worth the trip. I was VERY WRONG. Let me start by saying that I was not planning on paying the remaining balance on my old phone so that I could keep it and still get my upgrade.

This year I experienced several problems with Verizon, but my most recent occurred when I traveled to Canada. Once I landed, I turned on my phone and Verizon International sent a message saying I would be charged $2.00 per day for all data use. The text said to reply "YES" to accept the offer, otherwise I would be charged close to $3 per MB. I replied, "YES." Luckily I had the smarts to snapshot the messages because I had a feeling they would pull one of their usual stunts. The very next day I get another text message that said I used over $50 of international data. I called Verizon immediately and told them about the text THEY sent me, then told them I responded to the text, so I should not be charged anything other than the $2 per day.

Priccs did not even bother to let me go get my own phone to bring it to them and resume service after I had lost it. Needed $150 for the insurance deductible on the spot right then and there. Since I didn't have a credit card handy they would not take cash, what they did was cancel my service and created a $516 bill that they sent to collections who now harass me. Now they're crying to their lawyers about making sure they cash in on my lost phone. If you ever been into one of their stores it's like a car dealership salesman all want to cash in on you. They are expensive cell phone service and not worth your time of day!!

If you're in the market for a new phone I urge you to go to Best Buy or Amazon or buy direct from the manufacturer or anywhere else BECAUSE VERIZON WILL JUST TAKE YOUR MONEY AND RIP YOU OFF! Verizon authorized the return of my Samsung phone last week for a new phone because no one can tell me why it won't connect to my wifi at work (Not my IT department, not Samsung, Not Verizon) but all my prior phones (Samsung s5, note 7, note 7, google pixel XL) connected no problem.

My family was faithful Verizon Wireless customers for most of the past 16 years. In April of this year, my husband and I upgraded our phones to LG G4's. This extended our contract 2 years. Seeing as we had no plans of leaving them, this was fine. We had 4 smart phone lines through them. Not long after we got the G4s, we began having service problems, and hardware problems. We had a couple of months of crap service, and malfunctioning phones, MULTIPLE 45 minute drives to local B&M stores we were no better off.

** on 9/23 misled me in the sale by neglecting to disclose an additional cost! I had a VERY specific conversation with this young man on costs. I was VERY specific to the price I was agreeing to that day and there would be no surprises. He ASSURED me no surprises. This is not true, there was a $124.98 Surprise. I purchased InvisibleShield Glass the same day 9/23. ** put it on my phone, it would not stay seated. His advice was to give it some time – the heat from charging should help it seal. On 10/16 I returned with the InvisibleShield as the edge around the entire face of the phone would not seal. The protection of the phone and the integrity of the product was at risk. What good is that? I want you to know I skipped church that morning and was front and center waiting at the door before this store opened. I should not have experienced what I did that morning.

Last part of September 2016, Verizon Wireless (VRZ) made my phone's data consuming speed a lot faster than normal in the name of Phone Operating System Update. In fact, none of Phone System was updated but data consumption speed without notice. In fact, I was forced to go over the limit, so I ended up with overage: $200 the following month. My monthly charge used to be $143 monthly for 6 gig limit. They sort of increased my monthly charge without notice. This is a fraud & deception. I've been with VRZ for the past 13 years. I hate VRZ now.

For years I have had a prepaid account which at a cost of $10 a month gave me unlimited call. Finally my phone dead after my years of good service. So I went to bit the bite and purchased a new phone and asked for a plan exactly what I had. After my first full month's bill I am shocked to see I did not have the same plan and they are billing me for every call to Canada. Despite time and connect with Verizon they all told me "too bad so sad". So to Verizon I say, you lied about the services being provide and tell me it's my fault. WHAT A POOR EXCUSE FOR A COMPANY. TAKE MY ADVICE - GO ANYWHERE BUT VERIZON.

Be warned that the Verizon PLUS plan (12GB + 2GB per line) comes with a LOT of strings. They don't tell you that you have to upgrade your phones to device payment plans until after you get your first bill and realize that you didn't actually get the extra 2GB per line extra.

I already had Internet and phone services at @ 79.99 or @69.99/ month. Three months back I needed TV to be added. I called Verizon and asked for agent who could help me add TV to my bundle. Agent told me all inclusive of everything, TV, internet and phone will be @69.99/ month. I told him I do not want to any monthly payment for box. Agent said, "You will get that free and since you already had TV in past. We do not need to reconnect services. No connection fees will be charged to you."

I have a Verizon Wireless account with 3 phones. Two of phone the lines have been off my contract plan for more than year and half which meant I was just on a month to month plan. There were phone line access charges in the amount $40 per month that should dropped off since the phones were out of contract, but I've been getting charged this whole time. Verizon employees even admitted this was case. I discovered this when I went in to a Verizon store to look into upgrading my phones and change my plan, which technically I did have one for those 2 lines.

As thousands of other long term Verizon customers with excellent payment record, I have fell victim to the financial department's stupidity and asinine rules. I missed a payment due to a closed bank account which I had been using to pay my Verizon bill online. This bank sent back the payment with insufficient funds. Without Verizon notifying me of this returned payment, they just locked my account and placed a cash only payment condition on my account for 6 mos. I called the financial office and was told nothing could be done to release my account even though I had been a loyal customer for 12 years and having paid them thousands of dollars. Anyone considering Verizon should run far!!!

About a year ago my husband was given a free tablet with his phone upgrade at our local Verizon store in Avondale, Pa. We were told with every new phone upgrade you get a free tablet. I went into the same store and was told the same thing, so we upgraded 3 more phones and took 2 more tablets. We were never charged for one of the tablets, but have been being charged for the purchase of the other 2 tablets. After going round robin with them they told me it was a year ago, and that there was nothing they could do for me.

A week after I walked out of the Verizon wireless company I received a bill for $165 stating that it was due to a cancellation fee. I was never under a contract. I was on a plan devised contract plan but apparently when I called they said that no that I was under a contract and that I need to pay the cancellation fee. And I tried to speak to one of their representatives and first of all she raises her voice trying to intimidate me; after I asked her to transfer me to a manager she put me on hold for almost 1 hour. Once I got to talk to the manager or the supervisor she said the same thing that you know that if I misunderstood that I didn't know but it was my fault for walking away from a contract even though I explained to her that I was on a service plan or a device plan and she said if your words that I was lying and that there was nothing else you will be able to do for me.

Went to a local store and set up new 3 line account. Somehow one of the lines got on a separate bill and the pricing doubled. The bill I received I assumed was for all 3 lines, my son's phone was cut off for a past due balance when I paid the bill. His phone kept saying it had a bill due. I finally called and was transferred FOUR TIMES. Repeating the problem over with each transfer (exhausting). They saw that the one line was incorrectly billing separately from our family plan and said they'd fix it. Transfer 1 from Tech Support to Customer Service since it's a billing issue. Customer Service transferred to TeleSales stating that they couldn't move the line onto the other account and transferred by BACK to Customer Service. No one wants to accept ownership of the error and FIX it. I was on the phone over an hour to get this resolved. The 2nd person should've been the last I spoke with.

In a visit to a Verizon store to upgrade phones, my plan was changed and advised by the employee to use the internet and no overage would be charged. The employee stated that Verizon's system speed would adjust in my devices to avoid overage. In 6 yrs I have never gone over. After being guided by a Verizon employee my plan was changed by this employee and created a $1400.00 bill. Verizon recognizes this as no wrongdoing and said all charges stand. WTF.

My complaint today, November 7, 2016: I recently file a complaint against Verizon Wireless. I purchased a Samsung Galaxy Note 5 from a Verizon store on April 21, 2016. 4 months later, I noticed purple spots on my phone. The company did a factory reset then sent me a refurbished phone. There was no water damage to the phone so I didn't feel like it was fair that I paid over $400.00 then Verizon sent me a used refurbished phone. Two days after receiving the refurbished phone, I went into the store and complained about my battery draining. I called into Verizon on several occasions complaining and they did a factory reset then said they would send out another used (refurbished) phone. I filed a complaint because I didn't feel like it was fair when I paid over $400 and the phone was defected and I didn't cause it.

I would never go back to Verizon! I have been with Verizon for 10 years plus. My phone overheated and they refuse to give me a new one. I'm paying over $200 a month for the phone and they can't give me a new one? My advice go somewhere else.

Back in June of 2016 I went into a Verizon store to switch from Sprint as the service at my students' school with Sprint was garbage. I was switching one line and adding another. They were running a promotion for Buy One Get One up to 650.00. I brought a 850.00 phone and paid the 200.00 difference in the store so I should I have received a gift card for the 650.00. They were also running a switch over to Verizon and they would pay off your bill and for your device up to 650.00. DO NOT DO IT!!! It is now November of 2016 and still to this day I owe Sprint 600.00 because I absolutely NEVER received my gift card for the 650.00 to pay them off. They make you jump through so many hoops. I have been calling, talked to several different people in different departments and ALL I get is a bunch of lies, promises that are never followed and when you call the next time they act like they can't read the notes on the account.

I once again tried to trust Verizon. They promised me in writing (Chat) that if I transferred my service back (2 lines), they would cover all Sprint fees on both my phone and tablet. I switched, bought a new iPad outright from them, and leased a iPhone7. I went to start my trade in process and successfully set up the trade for my phone, but when I added the Actel tablet they said no. That they now would not cover any fees for transferring this account. I am now stuck. I went to T-Mobile who promised that if I switched they would give me the same equipment and pay 100% of any fees owed to Sprint regardless of equipment I sent in. I planned on canceling my deal with Verizon until finding out even though I only turned on service 5 days ago, I will have 35.00 fees per device plus other charges.

I ordered a new iPhone through a local Verizon store before a deadline to obtain $650 for my old iPhone. They told me that the phone I ordered was on back order and it would be 3-4 weeks. After 4 weeks when I had not heard anything I called in. I was reassured that it would ship soon and that they always call as soon as the order arrives.

I've contacted Verizon customer support a week and a half ago about internet problems and was sent a new modem. It worked for about a day then STOPPED WORKING AGAIN. I called and the rep eventually verified that it was their fault and he gave me a ticket number and said that I would have my response within 2 days. Well, still no response, still no internet, AND the ticket number is incorrect. I CAN NOT WAIT until different internet providers are in my area. I will never use Verizon again once they do.

I have been a customer of Verizon for 13 Years. In August of this 2016 I became of a victim of the Great Flood in Louisiana. I lost everything in my home and plus two cars. So right now I'm still trying to get back on my feet and repair my home. Anyway in July I set up a promise to pay my bill with Verizon and the payment was suppose to be paid August 12. Well unfortunately my family and I had to evacuate Early that morning. Water started coming in my home. So Verizon sent out messages letting everybody in Louisiana who have services with them that Verizon GOT YOUR THERE BACK. They wasn't charging for no overage are nothing.

What bothers me the most about Verizon is that their employees don't have a clue of their policies. I wouldn't mind strict policies on phones IF I was told the same exact thing by all of the employees not different versions of it by different departments. I cannot stand that. I'm guessing all of the phone companies are like that? I've been a loyal Verizon customer for 6 years not and I'm getting sick of this!!! It's a freaking monopoly what these phone companies have. Yes, I could go get a cheaper phone by Metro or Virgin but have you actually seen the coverage of those 2? I'm at a loss. I can't see no solution. So frustrated right now. TRAIN your staff, make sure they just don't say willy-nilly things or make it up!

I spoke with a female today. She tried to help me but was unable to take my monies for my bill because I was short 2.00. After never being late, paying my bill on time every month and sometimes 4-5 months at a time they are turning my phone off. I have grand mal seizures plus I lost my job on 3-31-2016. I did my best not to fall behind but my apartment is more important now than a phone, but if something happens I cannot get help. Thanks Verizon I will never recommend anyone to you especially the way I was treated by you all when I was down. You will get paid and by the way I am waiting on a big settlement and guess who will get exactly what's owed because I will then be going somewhere else.

In August 2015, Verizon stopped giving two year contracts to new customers. Unaware of this development, I entered into a two year contract in October 2015, as a new customer. The account was two lines, one being for a minor who was living with us, who was with me during the transaction. When, months later, he intentionally broke the phone and soon after moved out, we were left with two lines to pay for and only one phone: mine. I cancelled both lines, and switched to T-Mobile prepaid, a cheaper option, in March 2016.

I am extremely irritated at the runaround I've been getting from Verizon. I've been with them for over 12 years. Its funny how after 11 & 1/2 months the new (at the time) Droid Razor Max software went south just 2 weeks before the 2 year warranty ended and the phone being paid off. Is it possible they trash the software so you need a new phone? Just asking. This happen to anyone else? I went to one of their stores and ordered a new Droid upgrade on Oct 10th, and to arrive on the 13th. It's the 28th, and I still don't have it.

I live and work in New Mexico and Verizon seems to be about the only carrier with service in my areas. So I thought because of this I would subscribe to Verizon. I just signed up for Verizon Prepaid and made a very expensive purchase. I bought a new samsung galaxy s7. I am having some problems setting it up and getting it ready for what I need to do with it and it is absolutely impossible to get a live human being to help you resolve issues. This is unacceptable. I don't like Verizon. I do not recommend Verizon to anyone if you don't need to get their carrier services.

I will say 1st that the customer service on the phone is very friendly and some are very helpful - local store TERRIBLE. But with Verizon it's the money hungry aspect that is horrible. It doesn't matter if you are with them forever, there are no breaks or incentives. Never unlimited service. They lie about other companies not having it - they do. When I finally was able to leave Verizon after many years I was paying over $200 for 4 BASIC phone - NO INTERNET at all and limited calling minutes. At Cricket I pay $100 a mo for 5 lines with all the internet we can use powered by AT&T.

I placed an order over the internet for 3 iPhone 6S for my three teenagers kids and wanted to pick the phones in today from a downtown Chicago locations. I called the store to see if my order was ready for pickup and was told that they had a large order for a business account, and that now the phones weren't available, and to go online to change store locations. When I tried the only option I had was to cancel the order so I called in to see if agent could change the order. She told me she couldn't and the only thing she could do was cancel the order, and for me to start over, which I did!

Review from, CHIEF **: I was in the hospital and had no cell service. I live in NorthEast Pennsylvania. No cell service around here for VERIZON is common. WITH SPRINT Not half as bad as Verizon. I don't even have cell service in my house. VERIZON couldn't contact me for a single month bill so they called the people I had called from the cell phone in an attempt to contact me. I think that is Crazy. I could understand them doing something like that if I were a few months behind. But it was a 1 (one) month bill. The due date was the 20th. They called my contacts on the 25th.

So when hurricane Matthew came thru we lost cell service for at least a week and a half. I couldn't call out at all for 3 days, then after that it was the... you have to stand on your head with the phone on your right foot over in the kitchen by the microwave with the door on the fridge open to get a signal... so finally about 2 weeks later we notice that maybe our service maybe okay again.

Being a customer of Verizon for years with no payments missed, I missed a payment a couple of months ago. NOW, Verizon has made it extremely difficult to make my payments. I Can NOT pay through my mobile app or the automated system. This last month I sent a check and they RETURNED the check to me, saying they will not accept a check!!! I went to a local Verizon to pay cash and they CHARGED me $3.00 for using cash!! This company is the worst!!! I can not wait to end my contract AND NOT DO BUSINESS ever again with Verizon!!!

I had Verizon bundle of 2 phone lines and internet for my business. After I closed the business, they recommended me to move phone service to my home, so I can get away from $600 termination fee since my contract was almost done and my bill is not bad. They said that the price would not change, I might pay some small fee for set up. And now what, when the guy came for setting up, he said I needed to change modern, blah blah... and only set up 1 line for me. That would be ok, since I don't need 2 lines for home. But then the price are up, and I'm considered as a new account. We have called the million time, and it's up to nowhere.

Verizon Wireless changed/upgraded my plan without my consent to iPhone 7, when I didn't purchase nor make changes to the account. There was $61.00 hike from the previous bill, called customer service to find out the story. After a long frustrating conversation with customer rep, I was transferred to customer rep supervisor. Her name was Jennifer, ID# ** with customer service department from the west area. She was patronizing, rude, and downright nasty.

Has anyone enrolled for Verizon's Travel Plan, subsequently received a bill for the international phone usage at the non-Plan rate, then have Verizon claim you did not enroll? Verizon charged me $1,200 - but with the Travel Plan, for which I enrolled online, the charge should have been closer to $100. Verizon then claims (when we called) that we did not enroll in the Plan -- which is BS. I am an attorney and this smacks of consumer fraud.

On Sunday, May 8th, 2016, all three of my young adult kids were home from college, so we went to our neighborhood Verizon retailer store "A Wireless" in City of Walnut, CA. on Amar Road. We arrived at approximately 2 pm. We had dinner reservations at 6 pm. We were changing over from AT&T and purchasing all new phone, 5 in total. We were getting the basic 16 gig phones. The sales associate stated they didn't have the 16 gig and as we were leaving he said that he could give us the 64 gig phones for the price of the 16 -- we said yes. They also said they had a special, buy one get one free 5SE iPhone. We purchase three 6s and two 5SE iPhones.

Company refuses to stop billing me for a line I asked staff to stop service completely on well over a year ago. I never asked for it to be suspended which that's what the company does in order to take consumer's/my money for cramming charges on a service that is never used. It's billing fraud. They cram data calculations so I'm over 30 GB and have to pay more money due to their fraud calculations in counting data usage. Ever since I filed a complaint with the Federal Trade Commission they are retaliating by phone battery getting heated to the point it's too hot to pick up my phone. My phone shuts off even though I have 4% - 49% battery still left. Phone turns and off then refuses to turn on like it's in some kind of I.T. loop.

Back in July, I contacted Verizon about adding TV to my internet and phone. At that time, I agreed to contract with them that included TV. They sent a Verizon Tech out to hook up my Fios TV. After he spent a day and half at my house trying to get it working, he never succeeded. I finally told him just to hook back up my DirecTV and leave. He hooked back up my DirecTV and it didn't work. He left and I contacted DirecTV to come fix my TV. I found out that I was going to be charged by DirecTV for them to send a technician out. I contacted Verizon to tell them that I thought that they should pay the charge to DirecTV since it was their technician that messed up my DirecTV. I talked to several people and was told the same thing. Verizon would not pay the charges.

I closed my Verizon account in June 2016. I had a credit of $53.88 due to me. I received 2 statements reflecting this credit in July and August. September I received a statement that charged me with a "one time activity fee" in the exact same amount as the credit which was due to me. When I called and asked for an explanation of the fees, I was told that I had been sent a check, which I certainly had not received. When I asked for clarification from the finance department or proof of this, I was told that there was nothing that could be done. The person I spoke with was rude and had an extremely poor attitude. I'm wondering if this is something happening to other customers, as a way of Verizon skimming small funds from many people. I'd be interested in involvement in a class action suit if this is a recurrent issue.

$330 I paid for this phone. $110 or more every couple of months, which is down substantially from what the original plan they allowed me to walk out of the store with. I don't use it for anything purposeful. I don't bother. I can't rely on the alarm. Maps just spins every time I need it. Like when I needed an alternate route out of LA. I know there's a faster way over to 99 than going all the way over to 58, down into Bakersfield. Can't remember exactly and Maps just wasn't working. Two and a half hours out of my way through the desert. Can't open anything anymore without picking up some virus either. Every time I flash the phone back to factory settings it takes three days to get everything back to where it's functional. I've had to start from factory settings five times in the last two months. All I ever do is stare at my phone and still accomplish nothing. I can't listen to music on it. All it will do is buffer.

Verizon call me, I answer them and they said I have a late bill. but I just paid on the 13th just a week ago so I asked what do I owe. they said 285.76. I told them I would pay them on Friday. She told me my phone service won't be turn off. Right after the call I went to make a call my phone was off. I call them back and then they told me I had to pay a shut off fee and the late fee after telling me they won't turn it off. It was one ** day. They are liars and it's not the service and the ** management. I had them for 16 months and I was late one time too. The sad thing is I pay over 250 a month for 5 lines and that not a deal at all. They just need before management and they need to fire the bad managers.

When I signed up for my new plan with Verizon Wireless they told me I would be able to upgrade/trade in my old phone. I SPECIFICALLY asked about paying the phone off and what would be required in order to trade in my phone for a new one. All they said was to keep it in good working condition and physically good. Now they say I have to pay off the phone I have without even seeing it. I asked specific questions in the beginning to avoid this happening and I was told what I wanted to hear versus the truth. Now due to false information provided by Verizon employees I have to suffer the consequences. I have been with this company for 17 years and there is the worst experience I have had with them.

I called repeatedly for 20 days as well started flooding their online chat sessions "I'm not done". Another trick. If you are a LinkedIn member search up "Verizon VP" and start pummeling them with questions and complaints. Here are a few names. Kelly Hendricks 3rd.t Area Vice President, Verizon Global Customer Service. Joan Bowyer 3rd. Vice President, Customer Service at Verizon Wireless. Lou Sigillo 3rd. Vice President - National Customer Service Operations at Verizon Wireless.

They took 1.199.83 out of my checking account the 4th of Oct! When I called them about it they said it was for my phones. They tried telling me they emailed me and sent me letters about this! Which I never received. I told them if I knew I owed them that kind of money do you think I could pay this all at once, that I would make payment arrangements. Well because I was in auto pay they had my information so they went ahead and took that amount without me knowing I owed the this. I asked them to send me a bill through my email so I could see the charges and they told me they couldn't send me an email due to security reasons. But you said you emailed me my bill that I didn't receive so why can't you email me another one!!! I was on the phone with them for 2 days for over 2 hrs trying to get some answers and all they told me was there wasn't anything they could do.

I have been a customer for years. The account was started by my son. I have been paying $52.99 for slow internet. Last summer a rival company planted new lines in my yard. Ever since, I have had only email, without being able to open any sites . I am hearing impaired and can't hear the phone. I talk to them online at the library and they check my line remotely. HORRIBLE. I am quitting because I can get the rival for $49.99 at 155!! Cheaper and someone will come to my house. Goodbye, Crapizon!

I have been with Verizon for almost 10 years. Never had a problem with them, until this year. I was current. Called and explained I had lost my job, and needed to discontinue service. They agreed. Now, my bill is almost 2000. Crazy. Can't get blood out of a turnip. Eat that bill Verizon. I won't be paying. You take advantage of customers, you lie, you can never speak to someone who knows anything about the correct situation. I also have paid insurance on my 2 phones for years. When I call and report it stolen, needing to be shut off. You sent me a bill for the phone!!! Are you nuts?? What am I paying for if you're going to charge me!! Same story, you won't get no money from me. I will be telling and have been telling everyone to steer clear of you.

When I switch my service to Verizon Wireless they quoted a price but when I received my bill it was $20.00 more than quoted. Their comment was this is a training issue and pretty much sorry about that. This company has a horrible reputation with customer service, heed this warning and select another carrier.

I have (had) 2 Verizon wireless accounts. One for my phone, the other for my hot spot. I am (was) a Verizon customer for more than 15 years. I paid my monthly phone charge personally. The hot-spot charges were paid through my employers credit card, with the bill being sent directly to my company and auto-paid. I never saw a bill for that hot-spot. Recently that hot-spot went dead and I began to wonder if it were worn out. I found, through research, that my hot spot bill was 45 days late, so they just cut it off, without any contact with me. After several minutes of research and problem solving, I elected to just discontinue that hot-spot service (after 7 years), pay the overdue bill ($150.00) and move on. Again, although I am the account owner on that hot-spot, I never received a notice of any sort other than verizon shutting it off.

Well I would like to start by saying Verizon Customer Service Operators are excellent. I would give them 5 Stars. Now manager of store listed above, too bad there isn't any negative stars. I went yesterday after being told by customer service there would be no problem. Well of course there was. I called about my new Samsung S7. Not a notebook. The reg one. It is overheating real bad. Sometimes at 124º so you can't hold it. So since this was my 2nd one that did same thing Customer Sevice understood why I didn't want a 3rd. Well tech. at store was explaining to me and my hubby about open apps... All of a sudden from back room the manager comes out. Manager "What's the problem?" Me (I am looking at him like who are you?)

Verizon's customer service is horrible and their whole iPhone upgrade rebate program is a scam. I called customer service and was told I could early upgrade my phone since I was only 3 weeks away from upgrade and Verizon was offering $650 trade in value. I went down to the store to trade in my phone and was told they couldn't honor because I still had 3 weeks on my contract. I came home and called customer service back, was sent a round a bit and was told that they didn't know when that trade in program would end but they would honor it for me because of all the inconvenience they caused me.

I was ON THE PHONE, NOT THE WEBSITE, with a Verizon rep. I have 4 lines for personal use. We were swapping some numbers with some of the devices I have. We could not get all of the features on all devices to work properly so I told him to just put it all back like it was before we started switching the numbers on the devices. In doing so, insurance was dropped off of my iPhone 6. I had no idea until I tried to use it later on down the road. Then I found out I no longer had insurance. I have spoken to customer service about this more than once. They insist that I dropped the insurance off of the phone myself online. That is totally not anywhere close to the truth. I did no such thing.

My experience started Thanksgiving 2015 when I went into a Verizon company store (Watchung, NJ) to follow up on an advertisement of a possible upgrade for my iPhone 5s. I was told by the salesperson (AnnaKay) that I, as well as the other 4 phones on my account, were eligible for upgrades to the 6S. A special was being run for the Thanksgiving holiday that allowed upgrading AS WELL AS an additional upgrade were Apple to introduce a new model within the next year. The additional upgrade was to be done with no additional costs involved. I had to change my calling plan to allow for a monthly payment of $27.50 and I would be given a $25 monthly "off-set" fee by Verizon, thus costing me a mere $2.50 a month. My old plan allowed for an upgrade every 21-24 months. I agreed to the new plan and also wound up upgrading my other 4 phones belonging to other family members.

Worst customer service in the world especially the one in Springfield Ohio on Bechtle Avenue. They are the worst people to deal with and give you nothing but excuses and no help. Second of all I think the Samsung six should be recalled also. Anybody else having this problem? I was on my second one and seven months and the second one stopped working and was getting hot and I want to give me a third one. Long story from there!!! I think we all grieve this is the worst company there is but right in my area they are just about the best for coverage. But after this contract I'm going to Straight Talk again which worked well by the way as long as you were using the correct towers.

I switched over from AT&T services because of several different reasons, all bad. If I explained I would be writing for an hour. Verizon was the carrier I went to. I called before going in and did not think about asking if it was a retailer. (I have had bad experience with retailers before.) After talking to one of the associates by phone I decided to go to the store and saw it had Verizon on the building. I proceeded to go to the store to tell them what I wanted.

On October 15, 2016 I went to the Verizon store located in Myrtle Beach SC at 551 Seaboard Street. There was a gentleman at the door (I assume he was a greeter) he never said good morning, never smiled. He just asked for my name and telephone number. I later found out that he is one of the store managers by the name of **. I am astonished to know that a manager lacks such simple customer service skills. This is not the first time I have been to this location and he acts like his shirt collar is too tight. These days people should be grateful to have a job and realize "we" (customers) pay their salary.

I have been with Verizon for nearly 2 years. In that time they have destroyed my bill by charging me far more than they promised and then trying to lie their way around it. They have been completely unreasonable in trying to exchange my phones... They want me to pay $600 a line to get out of the last 3 months of my contract. The latest thing? I received an 18% discount because I am a county employee. So you would think my bill would go down, right? Wrong! My bill went from $140.00 a month for two lines to $200.73 a month for two lines. How the hell is that even possible? So I called to talk to them about it and the guy (Cameron by name) told me that the reason my bill was $200.00 instead of around $110.00 (they only take the 18% off the line charges) is that I owe $25.00 for my bill being late last month.

Bought new phones which were delivered to my house; but then trying to get them activated has been a nightmare - and it's impossible to get to a REAL person at their customer service... Called them at 800-922-0204. Gave up after being on hold waiting for a person for over an hour!!!

FRAUD, FRAUD, FRAUD!!! 2 months ago I signed up for prepaid plan with Verizon Wireless (after being on postpaid plan for 17 years) and was told it would be $60 period including taxes and fees. The conversation was recorded. I just found out that it was a lie!!! There is MTS fee of $10.76 they did not tell me about. The fee is to be able to make 911 phone calls. I think it is a bit excessive just for ability to make 911 call. That is FRAUD. I was going to leave and go to Straight Talk but Verizon stopped me telling me lies how Straight Talk service is not the same even though they are using Verizon towers. Bunch of liars!!! Talk to the supervisor and was told that taxes have to be paid. I told him I don't mind paying taxes but you have to tell me about it. If Verizon told me about it in the first place I would have never gone with them.

I broke my phone in April of 2016. I wrote on my bill payment to please cancel my service. I assumed my service had been cancelled. 3 months later I got a bill for 366 and some change for three months of service. I called Verizon and was put on hold for so long I hung up. I went to Costco to the Verizon rep, gave him a copy of the bill. He said he would contact them and take care of it. Was no big deal. A month later now October I get another bill from Verizon for the same amount. I call Verizon and go through a million menu options trying to get a live person to speak with. I finally do. She says she can't help me because I've been turned into collections and she will transfer me. I spent half an hour on hold and finally get frustrated and hang up.

I am so upset over this experience I had to share, if only I can keep 1 person or everyone I know to steer clear of Verizon! Please please please, if you are ever in a position to make a decision on cell service, Wi-Fi a hotspot or anything cellphone or hotspot related. STAY AWAY FROM VERIZON WIRELESS. I've spent 2+ hours on the phone with customer service trying to get a pre-paid hotspot to work. They told me yesterday I needed to get a new SIM card because their customer service rep activated the original for the wrong device. Then I'm told I need to wait 24 hrs for the activation to complete. I wait 24 hrs, call back customer service... wait on hold for 15 min to talk to customer service only to be told to wait until tomorrow morning. NEVER NEVER NEVER purchase ANYTHING from Verizon! I've had a horrible experience in the past with Verizon so it was my fault for even considering. Never again!

Recently I purchased a Jetpack for wifi. Turned out to be a money pit. I had to up my data. When I went to the store to inquire I was told to wait until my billing period ended and reduce the data. I did it thinking my bill would come back down but instead it doubled. NO one told me there would be a $25.00 fee to process the increase. Then is cost the same to bring it back down. Now I am ready to change carriers and have to pay this outrageous price to drop them.

I signed up for the triple play along with 500 international minute for $15.99. For the past 2 months I was charged 12 cents per minute for every call that was made internationally in addition to the $15.99. I had to call to resolve the problem every month. I just learn that this increase is in effect for selected countries including the country that I'm always making the call to. I cancelled my service with a company that was offering better service and now I'm stuck with Verizon for 2 years. I am also force to discontinue my long distance service due to the increase in the cost. This I believe is a breach of contract.

I subscribed to Verizon Wireless back in late 2014. I leased (or whatever it is called) a Samsung Galaxy Note Edge. It is $32.40 per month. I am very satisfied with the Note Edge and its features. It is very sturdy and can surprisingly survive a drop very well. I pay for the phone protection plan for $6.45 per month. I dropped the device for the 10th time or so and the screen did crack, but they replaced it very quickly with a brand new device. Not refurbished. Very happy about that.

Feeling frustrated and disappointed with Verizon Wireless and Samsung. I've been with Verizon for over 10 years and with Samsung since the Galaxy S3 first came out. On 9/12/16 I decided to change my plan and bought the Galaxy S7 Edge. Everything was going fine until yesterday when I reached for my phone and found that I had a cracked screen. Asurion wants me to pay the $199 deductible to replace the phone but I have to wait because it's on back order. I can also agree to take the Galaxy S7, which is a lower model and still pay the 7 Edge price for my service.

This all started when Verizon charged us "overages" that we NEVER incurred! As a result, our phones were turned off. After resolution, they finally figured out it was THEIR fault. They then told us that our old phones no longer connected to the network BUT not to worry, they would give us brand new phones. We have now been waiting for missing delivery on these phones for a month with NO resolution!

I on Social Security. I made arrangements to pay 250.00 on my bill. I have a phone and tablet. Well I cannot speak so you can imagine my problems. Well I paid my 250.00 but I was trying to make arrangements for the next payment which would have been November 3rd. Well another payment went through 154.61 by mistake. Well I panicked and called them right away. That was October 1st and I am still waiting on my refund. I told them that was my food money and they turned my refund down. Well no one bothered to tell me. So after a chat sessions another girl put in my refund again. Well they put me in collection and guess what? I still not have my money. It is appalling to treat old and disabled people like that. It not right to treat anybody like that. They lie, cheat, never keep their word and I have no food money. VERIZON you need better customer skills. The higher ups need to pay more attention.

We have used Verizon Wireless for both business and personal for over 10 years. We have seen the good, the bad and the ugly aspects of doing business with Verizon and have stuck firmly by with the service throughout. Today, we have made the decision to seek out other services for replacing Verizon as our service provider. This decision comes after multiple hours of discussion with Verizon on an issue that neither we can solve and Verizon cares to resolve. Verizon has restricted us to expand our service that we need without and explanation. All we are told is that a balance is due but Verizon cannot provide us as to what that balance is, what it's for and why it is not on our statement. Apparently Verizon has lost their way of values of customers and outstanding service that they once had.

I cancelled my bundle plan with Verizon on February 24, 2016. For cable I went with DirecTV. for my home phone and internet I went with Time Warner Cable. I asked to keep my Phone number but Verizon said that my phone # would not be released until 3-7-16. I guess this was their way to continue to charge me. Time Warner cable provided me with a temporary phone number until Verizon would release the #. Verizon also agreed to send me boxes for the return of the equipment. I shipped the Equipment on 3-2-16 via UPS. Verizon received it on 3-4-16. On 3-4-16 I confirmed with Verizon via phone that they indeed receive their equipment. On 3-7-16, Verizon released my phone number to Time Warner cable.

As we've always known in the past, dealing with Verizon has nothing but trouble. Verizon summed up, they are nothing but a bunch of thieves, liars and scum! First you sign up over the phone. They quote you one price, then you get the bill in the email and it's totally different. Yet they record every single telephone call and then when you file a complaint, that recorded phone call mysteriously goes missing. Been trying to get simple internet service. Been over 1 week and still waiting. Verizon has done nothing but lied, put us on hold for hours, hung up on us multiple times, have stated they have set up appointments when they haven't.

Bear with me. I called *611 (to pay my bill through the automated system) and the system asked me to enter the dollar amount. My payment arrangement agreement was for $113.00 ($112.41 to be exact). The automated system asked me to enter the dollar amount "including change". I entered "11300". The automated system repeated it back to me as $1,130 asking me to "press 1 for yes and 2 for no". I pressed 2, there was a small pause and the system hung up on me.

For over a year, I have had a lot of issues with Verizon Wireless and for about six months with FIOS. My cell phone drops calls, texting and voicemail is delivered 10 minutes to three days later, makes calls on its own. When you do the software update which they highly recommend, causing more issues than fixing them. I have filed a complaint with the Better Business Bureau, and am going to arbitration next week.

I have a 'bundle' with Verizon (phone, cable, internet). The phone has no dial tone. This is not the first time I've experienced problems with Verizon (both for other telephone issues, cable and internet). Finally was able to speak with a human being today in their service department. It was determined that a tech has to come to the home. It will be 3 days and the window is from 8a - 5p. That's right folks on a 3-day holiday weekend I had to cancel my plans since it involved going out of town.

Deal was purchase 2 Samsung phones. Note 5 and Galaxy 7. One was upgrade, other was new line. Filed for rebate in June 2. Aug 10th rebate was approved. Email said expect rebate in 3 to 6 weeks, Sept 21 was 6 weeks. I called on Sept 28th. Was told I would receive my TV in one more week. A week later nothing. Called back on Oct 5th. Was told I was approved but not processed yet could be 6 more weeks. Ask to speak to supervisor. Was only transferred after BBB was mentioned. Then was told I would get notification about my case in 10 days.

The latest iOS update on Verizon Wireless has been a nightmare. Calls not going through, drop calls one after another. Had an emergency call from my Dad and it dropped his call 4 times. This was not pretty. Signal from Verizon is a joke. If I could change service I would immediately. FTC need to look into this crap phone service.

I am very disappoint with Verizon! It's the worst carrier, worst customer service and worst system I ever know!!! It took me more than 10 days. I am still not able to use my number!!! I called customer service for two days! They don't update information, around 8 persons. They asked same questions! And NO ONE could solve my problem!!! I ordered a sim card, and they send to the wrong place! Someone told me it took 1 day to deliver! But it took 6 days!!! And they send my card to the wrong place! Verizon suck!!

I have been a Verizon Wireless customer for 15+ years, with 4 phones on the plan and a monthly bill that averages $269.00. This AM I tried to make a call and the call was directed to the accounting department at Verizon. I owed them (I didn't realize it) $27.00. This was the result of a transposed figure on my bill for the cycle due 09/11/16. I am a stage 4 lung cancer patient and I just wonder if I needed an ambulance or other help what I would have done. Of course the girl was answering my complaints from the script and I'm sure such fell on deaf ears. I'm flabbergasted that such action would be taken over $27.00, overdue a couple of weeks. I'm a veteran and retired Police Officer with certainly enough money to cover the $27.00. I paid it with my AMEX but it was an insulting experience. Have they no common sense? I wouldn't recommend Verizon Wireless to my worst enemy!

After being over 10 years Verizon customer never been happy. Purchased another contract for 2 years with 2 iPhone 7. The phone is breaking voice and I wasted 3 days to fix them, but no one could fix the problem, not even Apple Company and now I have to return them and no one cares about my three day time that I have wasted. Noticing the customer service of Verizon is going down from 2 to zero. Perhaps the prices is going upward, and the service getting down from unlimited data to 500 MB. This is unbelievable; looking at the technology moving sooo fast, but the businesses want to take it easy on their customers especially Verizon Wireless.

I decided to begin service with Verizon via this store and chose the 'bomb' note 7. Aug 25 the "safe" versions were to be made available. Called the day of, was informed they hadn't arrived. Was told my name and number was placed on a list. Expected the new phones the next day around 11a. The next day I waited until around 2:30p, no call. So I took the initiative to contact them, assuming they may have gotten busy, maybe hadn't had a chance. I was informed that a box had been received, but not opened yet. I was reassured about my name and number being listed and that once it was opened, I would be contacted. No call back that day.

I have been on hold 2x times today for over 35 minutes then Verizon says they are having difficulty with taking calls and then hang up on me. I need some assistance Verizon has put me in a very difficult position. I paid them over $800 in 2 payments of $400 in 6 days and they are saying they don't have 1 of them when I clearly have confirmation numbers. They continue to call me and state warning you better make a payment. Their CS used to be personalized and really thanking the consumer for doing business with them, now they act like they don't care at all.

Anyone looking to start up with Verizon - STOP. I've been with the same phone service (Cellular One to AT&T to Verizon) it seems like forever. I am so fed up with Verizon's lack of customer service, lies, overcharges, that I would rather go without a phone than go through this company. Remember when Ma Bell was knocked down because of a "monopoly" -- I guess the Government picks and chooses who can be the largest. Anyway I have one phone and had wireless device. The wireless device I had never really worked well; I went into local store many times complaining to deaf ears. Finally some guy gave me a "freebie" he found in the back..... Oh and I also receive a 19% discount through my company on my Verizon bill. Since I was paying $88 for ONE phone (had the wireless removed) I figured I'd try out the new Samsung Tracfone (which is awesome).

I have wasted over 15 hours after my phone was stolen to try to get a replacement! I purchased a temporary pre-paid one, it didn't work. I called in on a friend's phone after I looked up a number online, waited an hour, then got someone that couldn't help with pre-paid, transferred, and somehow I got hung up on!!! There is no help phone line or even a website to go on for help with issues in the manual. What, they think the phone is always going to work and never have issues?? Had to call in again. After much more time, got a guy that had a strong accent and I wasn't sure he knew what I was saying. He had me go to factory settings and re-set it on a new phone that couldn't even initialize and I had never used!!! I returned the phone only to find out the pre-paid charge went through and now they can't refund it because I returned the number with the phone and they can only look it up by the number.

Wow what a scam. I signed up with T-Mobile in July, great company, problem is they didn't have service in my area, so they called me up on the 15th of August and said I had to find a new provider cause they were going to cancel my service due to the fact they couldn't provide me with quality service. I said fine, so I went to Verizon Wireless. They told me they would give me 650 per phone if I traded in my two Samsung Galaxy S7's that I had just gotten from T-Mobile. I said fine. I said "But I haven't paid for them at T-Mobile yet, I JUST got them. They are brand new." They said, "That's ok. The 650 we are going to give you per phone will cover your T-Mobile payment." I said, "Ok that's fine." They put in all my trade in information at the store and mailed me two prepaid postage boxes for me to send in my phones.

I spent a total of 60 minutes on hold with the customer loyalty dept. Trying to find out why my bill went up by 30$ a month. They told me the promotion no longer exists but they can put me into a newer program but it will cost more. I asked for the supervisor. She was no help at all and refused to transfer me to her supervisor or another customer service dept that could simply return my bill to the amount it was for the previous year. When I became frustrated she threatened to end the call. I was nothing but nice to her, however the call terminated with no positive outcome. I no longer feel loyal to Verizon.:-( But I guess it does not matter because there is still another year left on my contact and they will charge me over 600$ if I terminate early. How's that for loyalty? Shame on you Verizon. Signed, another ex- loyal customer.

I recently went with Total phone service, offered through Wal-Mart. I had Verizon and was on a 2 year contract, because they included a phone when I signed up with them. They kept raising the rates and I couldn't wait for my contract to end. Finally, it did on August 8, 2016. I immediately went to Total. I was told that my bill needed to be paid in full and I couldn't be in a contract with Verizon to get my number ported. Total was able to get my number ported on August 19, 2016, but it should have been sooner. Verizon was holding up the order. Now they want money because they are trying to bill me for a new billing cycle. They are also threatening to ruin my credit.