Verizon Wireless Reviews

I was told by the person who taking names to wait for a sales associate and subsequently the sales associate that helped me that the iPhone 7 I would be able to get is the iPhone 7 Plus 32GB which is $32/month for 24 months and I would receive a credit for same amount therefore it's free, after 24 months. There is no 64GB for the iPhone 7. So I would get less storage if I wanted it for free. I was told the 128GB 7 Plus is $36/ month so it's only $4/month more and I'll get more storage. I figure it's $4 * 24 month = $96 extra which is still worth is. Since I still had 14 months left of payment on the phone, I had to pay it off first which was over $400. They didn't have the 7 Plus in silver in stock so it was ordered and will be shipped to my home. I was told to bring it in so they can swap the sim card after I receive it in the mail.

Well, I brought it in this past weekend and a nice associate helped swap out the sim card and recover all my stuff from iCloud. As the iCloud was updating on my new phone, she was processing the trade in phone and I was told I would get $560 for my phone or $24/month credit. Therefore, I would be paying net $12/month (it is $36/month for the iPhone 7 plus 128GB less the trade in credit). This was the first time I was hearing that I would be paying $12/month (or approx $300 over the 24 month period). I was told it would be $4/month or approx $100 over the 24 month period.

She asked who was the sales associate and I told her I don't recall his name (and I didn't see him out on the floor) but she can check the electronic receipt on my account. She found out who the sales associate was, went to the back and he came out. His name is Mike and I told him I don't understand why I will be paying $12/month when I was told it was going to be $4/month. He told me he never said that. I could not believe that he was denying that he said told me that. He said the $32/month credit was for the 6s Plus, not the 6 Plus which was what I had. I had my husband and son with me on Black Friday but they were not with me when I brought the new phone in get it activated to corroborate what we all heard.

I don't know if I would have upgraded for an extra $300 since my 6 Plus phone was working perfectly fine. I didn't know how much trade in value my phone would be. They have all that information on my account and the phone that will be traded in. It was up to them to correctly tell me how much I would be getting for the trade in. It was not in there ad other than that you can get a free iPhone 7 with trade in (and then have an asterisk to qualify that statement to get customers in the door). Why not just state what the trade in value is for the more popular editions so people don't waste their time going to the store thinking they can get a free phone. Granted, it wasn't like I was thinking I was going to get an iPhone 7 Plus for free by trading in an iPhone 4.

Mike was rude, unapologetic and was blaming me for not understanding the trade in value when it was him who did not clearly communicate it to me. There were tons of people at the store that day with a long wait for a sales associate. He also sold us other Black Friday deals like the Boom speaker, Beats wireless headphones and iPad mini 2 for $50. What? An iPad mini 2 for $50? What's the catch? It was 32GB with cellular so I asked what the requirement was. He said it's $10/month and you can cancel after 12 months. I told him it was for a gift and if it they can activate it and by when. He said I had until Dec 27 which was fine. I was only given the credit card receipt and not the detail receipt and was told it was online.

A few days later, when I finally had some time to get the receipt online, I saw that the cellular service was already activated for the iPad mini 2 and it stated 2 year agreement! I was told I could cancel after 12 months. That was clearly not the case according to the agreement that he did not provide me at the store but rather told me it's available online in my account. He didn't want me to see that it was really a 2 year agreement.

Unbelievable! It truly was a deal that was too good to be true. It's one thing to have an add to lure customers but it's another thing to have fraudulent sales tactics where your sales associates lie about to make a sale. Needless to say, I immediately returned the iPad mini 2. I would not have gotten the iPhone 7 had I known it was and extra $300. I was fine with it being an extra $100. He told me I didn't have to take the phone and I could just return it. Yeah, after you made me pay off over $400 on my phone so I can upgrade. He was not apologetic at all for not clearly stating what my monthly incremental cost would be. He was blaming me for not understanding it. What happen to the customer is always right?

After wasting so much of my time and the aggravation he caused, I will definitely be leaving Verizon, after being a longtime customer (approx 20 years). With wifi available in so many places, I would rather deal with less reliable service than give my money to Verizon! I don't have to worry about dropped calls like I did before the smart phones came out since I hardly use the phone to make calls anymore. Adios Verizon Wireless, and rest assured I will be telling my family and friend to leave Verizon as well since we are all fed up with your horrendous customer service and treatment towards longtime customers. Shame on you Verizon that you only care about making millions of dollars with a total disregard for your customers.

I have made over twenty calls and have spent over four hours on the phone with several departments but still it's excuse after excuse. One of the excuses that was given to me today was that they didn't receive the phone in the mail even though I told the rep that I had received an email that confirmed they did??? One of the excuses last month was they didn't receive a document before the deadline??? If you don't believe that these people are running a company like this well then good luck but from me and others that have already seen what they are capable of is sad. To top it off, I'm pretty sure that AT&T have already put me to collection for not paying that last bill by a certain date. Never thought I could be pimped by a cell provider.

I called Verizon back to disconnect my DSL service. The 8 agents I spoke to during my 2 hour call, they all put me on hold average 30 mins and some of them just hung up on me. No one helped me to disconnect the service nor refund my money for no service. Instead of hearing my story, all of them were too busy reading off of the scripts like robots. Please stay away from Verizon. It's the biggest scam.

ITEM 1. Changing my plan/extending my contract by an additional 1 to 2 years whenever I call customer service WITHOUT MY PERMISSION. I assume they get a commission of some kind when they do, so my contract has been extended to 164 years in total, in all the combinations of the various phone calls I have placed at various times to get help since I first began with Verizon.

ITEM 2. Rep shipped my phone to an incorrect address EVEN WHEN I WENT OVER MY ADDRESS. I have no clue who received it, where it went, but somehow someone else has it. When I call, they say on the phone that I'm "not responsible". I've even held for managers for in excess of 21 minutes, 43 minutes and 64 minutes and am told I'm not responsible. However, according to my account and my credit rating, I am.

I was advised that order was canceled 17 different times - it has not been. I was advised my address has been changed to reflect the correct address 18 times - it has not been. I was advised they have rerouted my order to be shipped to the right location 9 times - it has not been. I even held 43 minutes while the manager supposedly called FedEx and communicated the address change - FedEx claims they've never received a call from Verizon and no address change or reroute has been initiated. (FedEx won't allow the receiver to adjust the address as Verizon had placed safety restrictions on all FedEx deliveries.)

ITEM 3. Whenever I've contacted Verizon about these errors, I've been PROMISED BILL CREDITS. While simultaneously logged into my account, I'm told they're applied yet they never show up. When I call again to inquire, I'm told the previous rep must have made a mistake. They make new and different promises that also are never delivered... YET MY CONTRACT SEEMS TO GET EXTENDED (WITHOUT MY PERMISSION) BY ANOTHER 1-2 YEARS WITH EACH & EVERY CALL.

ITEM 4. My device was shipped to some incorrect address in a state I do not live. Rep's fault. When I contacted Verizon I was given a FAKE FedEx CASE NUMBER & was even sent a text containing the case number. When I contact Fedex with said case number, they tell me they have no record of it. When I call Verizon with said case number, they have no record of it, either. (This is one item I'm using as evidence in discovery in my suit against Verizon.)

ITEM 5. I was given, countless times, a "Verizon Ticket Number" about whatever issue I was calling about at the time which ended up being FAKE as well. These issues ranged from unauthorized plan changes, unauthorized plan extensions, contract extensions, and once, an issue regarding over-billing. I even received texts with these fake ticket numbers sent by individual reps! (These are other items in discovery we're using in the suit.)

ITEM 7. Verizon says I am not responsible for their gross error in shipping, however, the account online and whenever I contact reps about this issue, I am apparently still held responsible for the phone and their mistakes.

Apparently, Verizon reps say whatever they think you might want to hear during calls, but what they actually do on their end is a very different story. I've been not only over-billed for data I did not use, but I also have now a device on my bill I didn't receive due to their shipping error. I've also received charges on my card for the taxes and service fees which I'd been promised would be waived. I have the documents that reflect the TRUTH and the recorded phone conversations with reps that show what I was promised. If you are considering Verizon, I would absolutely, absolutely not choose Verizon. The reps set you up to pay the highest possible fees and plans, regardless of what you actually request or place an order for.

I even tried making changes and adjustments online through the My Verizon account online access. Somehow, it always gets switched back to something else entirely, and something entirely different from that too whenever I call customer service. It's as though a customer service rep is getting into each account and making changes in order to get commissions, and other reps are placing orders and holding you responsible. Was this a case of just a handful of lazy/dishonest reps? IT'S HAPPENED CONSTANTLY AND ON TOO MANY OCCASIONS FOR THE LAST 4 YEARS, so whether it's the reps or Verizon themselves, or a combination thereof, I don't know nor do I care. I would recommend any other service apart from Verizon.

Every phone call I have made it is always the same thing. "It is Google's fault, we are just the supplier." That is all fine and well and I do understand that, but absolutely no compensation? No offer to ship another phone for free. No "I'll just transfer the already paid taxes to your new phone", no nothing. So now I have paid for 2 phones, of which I have neither. I am paying on a service plan with said phone being paid for as well and there is absolutely nothing you can do for me because it is Google's fault. This is not good customer service, this is not even service. It is take my money and then hope and pray a phone shows up. Once I am done with this new service contract that I signed up for 2 months ago for the new phone that I don't have, I will be going somewhere else and I would advise everyone from here on out to drop Verizon.

A simple act of customer service, like the Multi-Billion dollar company covering the overnight fee for me waiting almost 2 months for a phone that doesn't look to ship anytime soon, would have saved this review from being written. Not even an apology because like the supervisor said, she never apologized because it isn't their fault. Thanks Verizon, for making me realize I pay way too much for phones because the customer service or the intent to keep existing customers is not included in that bill.

Today, Verizon is offering a free iphone with trade in (for the 32 GB, I would have either taken that, or paid the difference) as well as a $200 credit for switching carriers (in my case, I was switching my number from a Vonage landline). Not only have we now lost over $400, the manager and the salesperson also promised me that my number was going to be ported in under an hour, and that they would personally make phone calls to speed up the process if it did not. It's been 3 days and I still have no phone. I tried reaching out to the sales representative, only to be told that she doesn't even work for Verizon Wireless and that there's nothing she can do regarding the fact that I have no phone.

I then attempted to reach out to her manager, who neither apologized nor took any responsibility for lying to me. He added that there was no one else who could help me, because his superiors were "machines." Then he lied some more by saying that the promotion was 2 phones for 1! I then told him I was going to switch carriers and all I got was a very angry "OKAY! ". Thank you Verizon for ruining my trust in basic human decency. Hope karma catches up with you!

So 30 minutes later I reach a representative who says he will activate my starz and movies in about an hour. 1 hour later starz is activated but no movie channel. HBO is activated at charge and latino channel is deactivated. So I call back and 30 minutes later I reach someone and explain the situation and she tells me that the free starz and movie channel are no longer available and that my bill was recalculated and that my new monthly bill would be 205.00 per month but she would give me 5.00 off per month. Well we argued for awhile but she would not budge so I cancelled my service with them. They did not seem to care one bit.

Then today I got a text and phone call demanding payment again! When I called a different customer service representative said explained that the system did not work for 1 full month and said that we should pay the bill, which we did, and would happily have done the first month. This is a surreal experience given how easy it has been to switch every other service that we have where we use autopay.

My phone still isn't turn on or activated. It's sad. DO NOT USE VERIZON FOR YOUR CARRIER AS A MOBILE PHONE COMPANY. THEY ARE HORRIBLE. Customer service needs to be train how to make their customers happy and come back. When you called they transfer you all over the place. No one knows their product. Close down all Verizon stores, they are horrible and outrageously expensive. I hate Verizon Wireless. Up till now I have no service. I will call channel 12 and complain. Verizon is a horrible company with bad customer service.

Five days later there is no phone. I went to the store - they said "sorry, we forgot to order it". Good enough, they gave me brand new phone to use for the next five days and when I went back to see why I didn't get the phone, they took away the new phone and gave me a used loaner phone, which I was thankful for. They told me I can use this phone for two days and I have to order another phone. They didn't even give me a charger for this phone. I end up ordering the Google Pixel on October 15, 2016, which they were supposed to ship to me on October 28th. I called on October 20 to see if I can change the color from black to silver, the representative ended up cancelling my order first (which he didn't inform me of) and then came back a minute later, and said "sorry, we won't have silver pixel in 128gb," which put me back to square one.

He then reordered the exact same phone that I started with on the 20th which pushed my order to be shipped a month later - November 20. The representative said that he would put a note on my account ensuring that I would have my new phone AS SOON AS POSSIBLE, due to his incompetence. During this time the loaner phone keeps restarting for no reason. It might restart 10 times in an hour or 5 times in 10 minutes. I can't really be assured to use my phone, I lose a lot of phone calls and I lose a lot of business because my job depends on the phone. So, I wake up today to see that they will not ship my phone on the 20th of November as they were supposed to be. As a matter of fact they will ship it on the December 26, over a month later.

During this time I called customer service at least 10 times, maybe more. I went to the Verizon local store at least 4 times, not to mention how I was treated at the local store. They made me feel like an idiot, stupid or unwanted. Is that because of my name, my religion or what? I filed two complaints about the store and requested following up and I haven't received anything about that. Now, I end up with a phone that I cannot use, and every time I talk to a representative they say that they did not have to provide me with a loaner phone. As I mentioned, I contacted the customer service and the complaint line many times and it seems to be the company policy that this representative cannot do too much to assist me or help the situation. Is that the way you treat your customers? Is that the way customer service works at Verizon?

I am so very disappointed that I've been treated this way. I am not happy spending all these hours talking to representatives, writing these complaints or going to the stores over this issue. I am not also happy with the money I lose every day because my customers have to reach me over the phone. I am also not happy paying for the service since this situation started up until God knows when, because I don't think it's fair because I can hardly use the phone I have now. They currently have on their website phones that say you can get them in two hours? Is this false advertising or poor management? I am beyond disappointment in Verizon.

After this ensues about a half hour argument which ends up involving a supervisor in which, after much arm twisting, they agree to 'make an exception' and send me a check. So I wait, and wait and wait and wait... Finally I call back in JULY. "Where's my money?" After again about a 20 minute explanation of my story the guy says "oh yes that's some other department - they didn't get the notes, I'm going to send it to them correctly this time - so happy to help you!". So I wait... and wait and wait and wait and wait... now it's November. I call again. Again I have to go through my whole story - and each time I do this they said 'no wait we gave you a credit... wait what?" and I have to explain the whole thing to them. I said at this point, I'd like to go into a store and pick up this check. So I get told that this woman will call the supervisor at the store and she will arrange that and call me back.

I don't get a call back (surprise). Then I call in the next day and explain the whole story again when I get told 'yeah you can't pick up a check in the store sorry we told you that - you really have to talk to financial services'. Okay. I now call financial services and they tell me 'sorry we can't give you money, just a credit'. "Hi. Sorry. That doesn't work for me. You've already promised me a check twice, almost a year ago. Let me talk to your supervisor." So I talk to the supervisor who says "no actually you have to talk to customer care." This time I said - "then you stay on the phone with me because of being passed around like a rubber ball." So she calls over to customer service and we have another long conversation where I again have to explain my whole situation because she also insists they gave me a credit and I have to explain I don't want a customer credit.

After much discussion she finally tells me she can issue a credit which will take 45 days and then it will take 8 weeks to send me the check. In other words, I have to trust the SAME broken process that got me here to begin with and there is nothing else she can do. So now I'm awaiting another 3.5 months to get a lousy $55 from this company. I must really be a glutton for punishment.

I called then again about the cell phone and why it wasn't shut off. They said that they were waiting till the end of the billing cycle. If they do that then do not be charging me anymore money cause I won't pay it. They charged me anyways. This is unfair. They should not be able to do that. A lot of businesses are doing that. And it's not right. I'm thinking about sending them a bill. For all the harassment calls. The stress that they have caused. I can't sleep at night cause this is on my mind. I wake up with it on my mind. The constant calling. I will be willing to go in with some of you people if you want to start a class action lawsuit. Just let me know. Someone needs to put a stop to companies doing this. Do you agree?

First, he kinda slipped in way after the process began we wouldn't have unlimited data, but that isn't the worst part. Since we were only with T-Mobile for 14 days, we lost the buyout program. Now they are refusing to pay Sprint. We were unaware we would have to stay with them for a certain period of time. Verizon also has the same policy. When I called Verizon customer service, they explained they can only pay off the carrier we switched from. I feel they should pay off Sprint since their salesperson gave us bad advice. They told me to call the store and see what they'll do. I called and first spoke to the salesperson and he sent me to the manager. The manager asked me to explain my side of the story.

After explaining everything I had already explained to the salesperson, he stood behind his salesperson saying he didn't do anything wrong. I said he gave us bad advice. The manager justifies it by saying his salesperson wouldn't know T-Mobile's policies and that when I shot back with "that's why he shouldn't have said we shouldn't have any problems. If you're aware a customer has to be with you for a certain period of time for the buyout program to take place, wouldn't the assumption be that other carriers require the same thing? His answer should have been for us to contact T-Mobile to be sure they're going to pay off Sprint." The manager at one point understood what I was saying and claimed he was going to coach the salesperson about it. I said, "if he did nothing wrong, why are you needing to coach him?"

As much as having a spare sounded like a good idea, I didn't think I really needed it/ didn't want to spend the $130 to keep something that would basically serve as a paperweight. From what I had read online at verizonwireless.com, there was no charge for the new phone with the exception of the monthly payment plan for the phone. So basically, I walked into the store thinking I wouldn't have to pay a dime, except for maybe a phone case.

As soon as I walked in I was greeted with the usual extra helpful Verizon employee who said he could get me this discount, that discount, and have me walking out of there with a phone bill cut in half. I might be blonde, but I'm not a total idiot, so I let him think I believed his magic discount tricks at the register. He pushed me to pay off my balance on my old phone, which I entertained for a bit until he hit me with the big shocker of the day, my new phone would cost me $150 just to walk out of the store with it. This did not mean $150 was deducted from the total cost of the $740 phone, just the cost to UPGRADE!

Ummm whatever happened to the "free" upgrade, Verizon? I noted to the salesman that that wasn't obvious online when I was reading up on my upgrade options, but he said, "don't worry we're having a deal and we'll hook you up with a phone case, car charger, screen protector, blah blah blah all for free with the $150 charge."

I probably should have run out of the store at that point, but my phone was a POS and I really needed a new one, so I sucked up the idea of having to pay $150, justifying it with the idea of a charger and case at least (better be gold plated but whatever). Alright in all honesty, I even let the guy convince me into buying the iPad for $1 (yeah plus the monthly payment of $20 or whatever it is). In the end my phone bill was about $5 cheaper than my current bill, so thanks, Houdini. I guess.

As I was getting ready to hand my credit card over, Houdini states that my total would be $250. What?!?? Houdini failed to mention taxes for the phone and everything combined added to an extra $100! I should have put the shiny new phone and iPad down at that point and slowly walked away, but I didn't want to make a scene and admit defeat.

I handed over my credit card and asked if I should leave my old phone with him, ummm no he said they didn't do that and that I needed to mail it back to Verizon myself!! Ugh that was honestly the only reason I came to the store in the first place!!! At least he provided me a mailing label to ship it back. As we were finishing up, I asked if he had put the car charger in the bag, he said "oh sorry you don't get that anymore because of the iPad." At this point I had given up. Give me my damn phone (they didn't even have the color I wanted but gave me whatever they had in the back) and let me go home with my last shred of dignity please. He quickly folded up my receipt (without showing it to me) and shoved it in my shopping bag and let me escape.

$250 poorer I headed home, and as soon as I got there, started unpacking my new purchases. I took a look at the receipt and there was no $150 charge, but a couple of charges that added up to over $150 - phone case ($35), ONE screen protector ($50!!), two service fees for the phone and iPad ($20 each), and iPad case ($40). There was no $150 fee for the phone upgrade, the store basically forced me to buy accessories that I never would have bought and straight up lied to me about it!!!

I will never go back to a Verizon wireless store again. It was total BS. They took advantage of a loyal customer just trying to utilize the "upgrade" plan they've totally hosed up. Only silver lining in all this is that this review was much easier to write on my iPad than my phone. Thanks, Houdini. Hope this review helps someone avoid the waste of time and money that is going to a Verizon store.

The customer service rep actually said she was going to check my text messages, and I told her I had a screenshot as well. She said she saw my reply, then suddenly my phone went dead. They disconnected my service for the entire time I was out of the country!!! All because they didn't get the chance to rip me off! I caught them red handed and they were pissed that they had to take the charge off. They let people run up their bills, and they extend offers to customers, then don't adhere to them. Anyone who works for them will tell you that they will apply charges to your bill and they won't remove them. This company gets pleasure from ripping people off. Screen shot everything they send you. They should be investigated.

I'm a full time student and I work full time. I had classes and work the following days after they approved it (I had also tried to exchange it the week prior at the store I bought it from before the authorization and they told me no because I didn't contact verizon about my wifi issue yet). I was never informed of a grace period I needed to exchange it by when I obtained the authorization (The rep told me the phone was defective so I assumed I had AT LEAST a week to get it swapped by).

So I go into get it done this weekend when I have a free second and I was informed I missed the 'grace period' by 3 days so even though I contacted verizon within the grace period and THEY approved the trade of the DEFECTIVE phone they have went back on their word! Now my only option is to do a BS warranty claim and take a refurbished phone 3 weeks after I just paid almost 800 dollars for a NEW not refurbed phone and I'm supposed to be ok with that, while still paying the new phone price tag for a refurbed phone! PLEASE BEWARE OF VERIZON!

My husband was offered a replacement phone. I was ignored when I mentioned my phone has MELTED the USB cable in the port. After a few more weeks, BOTH phones overheated, BOTH MELTED the charging ports. Verizon wireless turned it around on me and said I'd never mentioned my issue. We got tired of it, and switched to AT&T. Our last bill was over $1,300. We have paid them all but $381, yet they are sending us to collections. WE had faulty phones, crap customer service and we get screwed. Verizon Wireless - Shame on you. There is NO WAY we should owe cancellation fees for phones that could have burnt down our home, or seriously hurt someone. I will never go back to Verizon Wireless due to this horrible customer service.

The store manager on duty that day refused to help me - Period end of sentence. She said this was a known problem with this product and I need to go to the manufacturer for assistance. All she would say was an aggravating “we can’t help you, you need to call the manufacturer.” How irritating!!! I pissed when I left the store. I drove away, turned around and came back and said "fine then, I return this."

First she made me wait 15 minutes, then assigned me to Rep: ** – and this person was even more unpleasant than her manager. She took her sweet time. Yes it was clear I was a pain in the ass customer, then said I’m not eligible for a credit card refund. My only choices were a store credit or a check, then adds the check can take 6-8 weeks to get. At that point I was disgusted with both women. I looked over at the manager in disgust, and she said in a snotty tone by the way, “I was going to offer to put a new shield on for you, but you stormed out”. Seriously? Really, after telling me several times as I pushed the issue to call the manufacturer.

She now recognizes she should be providing a smidgen of customer service? I replied, "then why didn’t you offer that to begin with?" I willfully ensued in a spitting match with manager and told her, bad CS little girl! She never should have allowed a customer to walk away pissed like that to begin with. I was blindsided by undisclosed (and quite frankly hidden) costs by one of your sales reps. Buyer beware on the glass shield – Verizon apparently is aware of a known problem with this product but is doing nothing about it. Where’s my refund that by all accounts according to your customer service by phone state? This is not how refunds are done. Very poor customer service experience at your store; 22774 01, Everett Mall Way, Everett Washington.

I received am still receiving bill for $221.70/month since I added TV to my original plan. I called Verizon two times. First she says, "We are charging you $23 or $26 per month for three months for box and other charges." Second time I talked to agent about billing not as per what agent took order for that is $69.99/ month. She looked up everything and says at that time that offer was for new customers, "What I could do is reduce $4.00/ month." Agent who took knew very well that he is adding TV to my existing Bundle means I was not NEW customer. My billing is Internet and phone bundle $109.99, Additional Services and Equipment $64.99, Your one-time activities $26.67 and, Fees and other charges 20.05 Total $221.70. Moreover, our Village Crest, Taylor Village landowner Dr. Taylor does not allow any other companies to operate in Village Crest community Taylor Village hence Verizon could rip us seniors at 50+ so called owners of Condos.

So, I contacted Verizon's customer service department to complain and see about getting those fees refunded since I was being overcharged. Spent a lot of time on hold. The customer service rep, only to told that they could access that last 3 months of billing statements and only offered me a $150 credit, which I found absurd and insulting. I elevated the call to supervisory level only to be told and offered the same thing. I said no I wanted to talk to a higher level manager. I'm still awaiting that phone call back. I feel like I've been ripped off and should be entitled return of all those overcharged fees. I would like to sue them for the return of these fees.

They told me I had 90 days to dispute it, and I didn't, so basically too bad. I told them I would meet them half way, and would eat the past year's charges, but didn't want to be charged any further for the devices. Again they said they won't work with me. I am still fighting this. Planning on contacting our local news station to run a report on them. I may lose the battle, but I want to make sure to put it out there so no one else falls for this scam.

After receiving several complaints from me, the executive office called me and stated they would send me a new phone at no cost. I was told that the phone would be shipped Nov. 1, 2016 (if my memory serves me correct). The executive representative Jesus ** (Verizon executive relations) told me that my phone would be delivered Thursday, Nov. 4 and at the latest Friday. I called in several times to locate the phone and no representative could locate the order. They lied and said they would call me back with tracking information but failed to do so.

Today, Nov.7, I attempted to contact Jesus and he didn't answer the phone so I spoke to another representative from the executive relations dept. He informed me that they didn't know when I would receive my phone because it was on back order. After going back and forth with him, he questioned why I didn't call Samsung to check on the phone versus Verizon. I received a letter from Jesus (exec) that he sent to FCC stating this issue was resolved and he informed me that I would receive an email with the shipping date, then I would receive my device two days later (which was another lie).

I'm tired of dealing with poor customer service and lies. I am going to speak to AT&T about new service and I want out of my contract. Update as of Nov 7, 2016 at 6:20 PM: I received an email from Verizon Wireless stating they canceled my order. This was after receiving complaints from me. They never had intentions of sending my phone out.

It is so DARN frustrating and I am so sorry I switched to this company. I don't know what to do. My children are probably happy with their phones, but now my perfect credit is ruined because I refuse to pay for something that Verizon promised to pay. They think bill credits and lies make a difference but the truth of the matter is they should have given me MY DARN money and I could have paid off Sprint. I actually did the process at least 4 times, they kept lying about an email I would receive that I never got and the entire experience was a nightmare. I did get my first gift card for the Buy One Get One Promotion but if they promise to pay off a carrier DO NOT BELIEVE THEM. Finish out your contract because as soon as I do that with THEM, if we have to go back to rotary phones I won't EVER USE THEM AGAIN. Integrity is everything and without it one is nothing. VERIZON YOU ARE NOTHING!!!

FOR buyers remorse, within a week it will cost me almost the same?? I agreed to a plan based on their promise to cover both lines. They have not stood up to their end but I'm still liable for charges. I've filed a complaint with the FCC. I had to cancel my order with T-Mobile, who canceled the order with no problems. Thank T-Mobile. I will now eat the cost of my tablet line and wait for the transition to complete with Verizon and Sprint then T-Mobile will free me from Verizon for the last time. Verizon is a horrible company.

One week later I checked the tracking only to find that it had arrived a couple of days earlier. I called the store and they told me it was not in yet. I told him that tracking showed that it was signed for by Eric ** and he told me that no one worked there by that name. I checked with UPS and they confirmed that it was delivered and the guy working at the store was Eric **. When I called back I talked to Eric and he admitted that my phone was sold to someone else. Now when I purchased the new phone at a more reputable place I was out the $650 for being after the promotion. I went to a real Verizon store just to find out that because I wasn't willing to go through the same process again and got my iPhone from Apple that they would not be able to honor what they owe me in full.

Ok so I spoke to Verizon in September about my bill because I started getting back to back messages saying I went over my data. Before I can really get into talking about that they immediately said "You haven't paid your bill since July. We need a payment immediately!!" They were so rude!! I told them my situation and how I'm a flood victim and all they could say is "We sorry but can you make arrangements to pay your bill?" My bill is 2792.87. How will I be able to pay all of that and I lost everything through the flood and I'm trying to get back on my feet.

The young lady didn't care at all and that really hurt my heart because I been with Verizon for 13 years. The young lady told me I can pay 221.00 every two weeks and plus my monthly bill. Again I tried to explain to her my situation and she just brushed it off. Now it make me wonder if Verizon really care about their customers especially the customers who been with their company for years. I feel like don't advertise that you GOT MY BACK and in reality you don't.

I was slapped with early termination fees shortly afterwards and my account was sent to collections, as of August 2016. I have a little over $500 in debt to Verizon, not before I forked over $200 to this company. As of October 2016, I discovered several news articles claiming that Verizon stopped offering contracts to new customers starting in August 2015, which is two months before I signed for exactly that: a two year contract as a new customer. I am writing this review to let other possible victims of Verizon's treachery know the truth, as well as to seek help for myself, as I want to get out of this debt in any way possible and get as much of my money back as is legally possible. If anyone can provide me help, please do so. It would be greatly appreciated.

First it was, "did you reply to the email they sent to you to order it." I never got one. "What's your gmail address". I don't have one. "That's why". I replied: "send it to my Cox acct." That never happened. I called customer service, and a woman said "no problem, I'll take care of it for you. You should get one in a few days". Nope. I've been to the store 5 times, and called Verizon help desk at least 5 times, and just keep getting a runaround. Everyone seems to have the answer, but still no phone, and it's now Oct 28th. Screw them. I'm done.

When I think of all the money I wasted at Verizon I want to cry. Service is as good at Cricket. Customer service is fine. Phones are way more reasonable - the 1st 5 I got were free! Even if you don't like Cricket, any other company can do better than Verizon. They actually owed me for 2 weeks service I paid ahead and instead tried to bill me. Then when I called them on it, they backed down but would not pay me. Later I got an actual bill for 10 cents, if you can believe that!!! I don't want any help from them, just to warn others. Again nice people on the phones. Try. So give them a lot of credit.

After places a new order online it showed that the phones weren't available in store so I opted for delivery for Monday by 8 p.m. I got a confirmation email and I thought everything was all set until I got an email from the Fraud Department. I figured this was because I have LifeLock and they just needed to verify my identity which wasn't a problem. After verifying my identity I was told that the entire Chicago area was under fraud suspicion (which was very odd) and they needed me to go into the store because they weren't processing any online orders for the Chicago area!

I then spoke to a supervisor who told me there wasn't anything they can do and to try again in 30-90 days. I hung up from the Fraud Department and call Verizon Customer Service (Leonard) who was very helpful, but informed me that now I needed a deposit for the phones (very odd), and I didn't need one when I placed the first order, he then transferred me back to the Fraud Department where I was treat like I was a criminal by Hershel. Hershel told me to go to a different carrier and if I still wanted phones from them I needed to go to a store with my Social Security card!! I'm very confused and want to know why Verizon thinks it's okay to treat people this way!

I have had the phone for a year. I have never been turned off for nonpayment. I have never gone 30 days past due. Never given them a bad check, Never fell behind and made a payment Arrangements. I would think twice before signing a contract with Verizon Wireless. The humiliation they put you through if you are late with a payment is disgusting. I understand these tactics. IF!!! You have multiple months due. My bill was $135.43. That's 1 month service for my 3 phone account. I made the payment and called customer service to complain about their tactics. I wanted something for the Humiliation they put me through. I was polite, calm and in a nutshell I wasted 45 min of my life. THEY didn't even say they were sorry.

So I called Verizon to see if they would be able to maybe give me a credit for the seriously crappy service, I would have been happy with a $20 credit to my bill. They said... "Well you weren't charged for any overages or data during that time." Yeah well we couldn't use it either - could we? So yeah, no help!! I have 2 phones and I pay 172.00 a month for 2GB of data... when my friend gets 5GB a month for $45 from Straight Talk AND NEVER LOST SERVICE!!! We have been loyal customer for 15+ years and what did our loyalty get us??? Nothing!!. I figure I've paid around $30,000 at least to these people and they can't even offer a $20 credit to my account!?! You can BET - I will drop them as soon as my plan runs out!!!

The guy told me that my old bill was their mistakes, I was supposed to pay the new price, it would be double. Even they were able to keep my old contract, I still had to pay new price. If I cannot keep the old price why I need to keep the contract of bundle 3 line while using only 1 line, they are cheaters, liars. They just tries to put you in new contract or buying more stuff and services. That is a shame! I really need to get out the contract without paying any service fees dealing to their lies and mistakes.

Among the many questions, I asked her why I was charged for City of Burbank utility fee and she said that's because I have phone number from Burbank. I advised her that I don't reside in Burbank nor has Burbank number and she said "do you want me to disconnect your phone line, then?" I was speechless with the fact that customer service supervisor was able to speak to customer in this manner. I'm a long time Verizon customer, started with Cellular One. I have never been so appalled and humiliated by a customer rep, customer rep supervisor. Jennifer, ID#** should be reprimanded and apologize for unprofessionalism and rudeness to the customer.

It's October and we have only received one Visa card to pay off one 5SE phone. Every time I call they say it is taken care of and they say the second Visa card for the second phone will be in the mail. It's 5 months later and no card. Also after the first bill, I saw that we didn't get the price for the 16 gig as promised. I went back and the sales associate was fired and the regional manager said that there was nothing he could do. I have called Verizon directly, but they said that I have to work this out directly with the store, but the store will not give me any information about their management contact. I feel like I've been duped and there is nothing I can do about it.

When I bought my phone it's was FREE. Then out of nowhere after 3 months Verizon starts charging me for the phone that was sold to me AS A FREE PHONE with Verizon Wireless service purchased from Best Buy. I have had service for 12 years and I hate this company. Really this is how you treat your customer? Verizon Wireless owes me a huge refund from illegal billing and scam data cramming with interest on the money they force me to pay for a line of service that I asked to cancel well over a year ago.

The next bill I received included TV, which was never installed. I called and the customer service person adjusted my bill to back to what it was before I agreed to contract that included TV. Next thing I know, I get a bill that is over $20.00 more. I called about my bill and they told me that the reason my bill went up was because they increased my internet speed when I agreed to the contract that included TV. The woman I spoke to said they could decrease my internet speed and my bill would go down. I agreed.

During the conversation, I told her that I was so frustrated with Verizon that I was really considering taking my business somewhere else. She told me that if I did that, I would have to pay a cancellation fee. I asked her why I would have to pay a cancellation fee because I couldn't possibly be under contract with them. She told me that I agreed to a new contract in July. I explained to her that to be in a contract that both parties had to hold up their end. Verizon never installed Fios TV, so I couldn't be under contract. She went on to tell me that if I wasn't under contract my bill would be more. I still haven't figured that out. Before I contacted them about adding TV I wasn't under contract with them my bill was what she quoted me over the phone for being under contract. I just don't understand how they can consider me under contract with them when they didn't hold up their end of the deal.

This whole situation has been very frustrating to me. I have been loyal to Verizon for 20+ years. They seem to think that there is nowhere else to get internet, phone, and TV. Even though Comcast has terrible reviews, I am seriously considering switching just to get away from Verizon. At this point, I don't know how much worse Comcast can be than Verizon in customer service.

The girl here in Davis was pretty snotty about inviting me to express my dissatisfaction with my plan or the device via the customer service department. I hate that. She knows who she's working for and how they treat people. She probably reams the unknowing regularly, just like the chump in Pahrump, who sold me the device and the original plan. Pretty sure it's time to look at some of the other carriers. I need a phone I can hear when a call comes in. Jamie Foxx is a punk too.

I have taken this unique approach to contact Verizon via LinkedIn because I have no other alternative. I have had the worst service experience of my life while trying to move my wireless service from ATT to Verizon (Verizon Switch). My phone number is **. Email: **. You will find record of my more than 20x I have contacted Verizon. My final ATT bill is due and do not have visa cards or $940 cash to pay the bill. I have a daughter in college in Medical bills due to a car accident in the thousands.

The was sold by **, Telesales Consultant. 2000 Corporate Dr., Orangeburg, NY 10962, Mobile: **. Brian was friendly and engaging. He stated I could move three phones over and then Verizon would pay my Att bill. I told him one phone had cracked screen, but both he and the another Verizon rep said no problem as long as the phone turned off and on, which it did. I would not have sent the phone through and instead would have repaired the screen for $15 and sent it in. Also, He DID NOT disclose that I would receive part of the money via Verizon egift cards and then that would be subtracted from the prepaid gift card. Amanda ** and the local Verizon store in Oak Grove Oregon stated the same thing.

And finally, today 10/20/16, I was informed that 2 visa cards are preparing to ship. The amounts gave me do not total the payoff amounts for those phones. The numbers do not tie. The other phone is being reviewed and I will be notified in 10-14 days of the decision. I dont have time. At a minimum, I need my entire ATT bill paid ($940) and reimbursed for the cell phone I ported over ($365). No one is listening to me. I have been patient, cordial and extremely detailed in all of my communications with Verizon. I feel this process is placing consumers in financially risky scenario. As I wrote above, I will not go away quietly with this. I do thank you for your help and getting this resolved for me.

I tried telling them I needed my money because my husband needs his meds and now because you took my money I don't have for the rest of the month until he gets his SS at the end of the month so this means he has to go without his meds until I can get some money!!! While I was on the phone with one lady her name was Chris I went through all my emails and even in my spam folder and found no such email from them! Plus have never gotten the bills they said they sent me. Now after raising so much hell I got a bill but it wasn't a breakdown of why I was charged 1,199.89. All it had on it was two phone numbers for 2 tablets that I canceled months ago with the balance of 1,199.83 paid.

I switched to Sprint and they asked for a copy of my bill and told them they said they would have to mail me one. Told them I couldn't wait I needed this taken care of ASAP. They said you can go to the corp store and they will give you a copy of my bill, so I did and they didn't give me one of the breakdown for what I was being charged so I give it to them at the Sprint store and they had to call Verizon and they asked me if they could talk to them about this and of course I did. I have wasted so much time trying to get somewhere with them. They’re still telling me they won't refund any of my money!!! How can they do this!

Last week I went into the Verizon store to upgrade my phone to a 7. My online deal was $0 down, $115.00 per month for 128GB/6G. They pulled my record up and suddenly, after all the years as a customer with them, they said I did not qualify and would have to drop $300.00 on the counter if I wanted a phone. It was tied back to the hot-spot ordeal. So combining my 15 years as a phone customer and my 7 years as a wireless hot-spot customer, there were 264 monthly payments made on time, never late, until that one phopa last month, a phopa they participated in. 15 year customer kicked to the curb.

So I decided to dust myself off and punch back, effectively "firing Verizon" and moving to another carrier, which by the way gave be $0 down and a $20.00 per month reduction in monthly bills, all without having ever been their customer (ATT). In addition to that move, I will be canceling my business account with them, effectively firing Verizon. My team will now be getting new phones and a new provider saving me a minimum of $200.00 per month. Apparently Verizon is so good that they feel its a privilege to have them as a provider, rather than being privilege with having a customer.

I told him "The phone keeps overheating and I talked to customer service." They said bring it to you. "Have you wrap them up and send them back because of overheating." That's all it took. Manager "I am NOT mailing that back. We don't do that here." I explained what I was told. Manager "I don't care what they told you. I'm not..." Next was I said "Since this is my 2nd one cus. service told me I could change it out for a different One." (He hit ceiling then.) He says "Not here you will..." I again explained what I was told. Did no good. My hubby asked if we could talk to store man. He said he was. My hubby asked if he could have district man. number. He said NO. Ok. Hubby said "Can I have worked name and number." Manager he handed my hubby a piece of paper with his first name (John) and store number.

Well since first name was so common my hubby asked for his last name. Well again manager famous quote by now "NO." Well seeing this was going nowhere fast I got on phone and called cus. service. As I am on hold and I noticed manager following me wherever I walked away from so I go to car to finish my call. Now in between all this manager yells "You still owe us 300.00 on first one." I said "Yes but I also have the extra insurance policy. Plus giving you back 2 1 replacement phone..." Did not matter. ONE THING I CAN TELL ALL OF YOU is stay away from the Howe Ave. Store. Go somewhere where you are treated right. Oh and by the way their insurance Policy nonexistent. Cancelling mine today... Listen to friends and family when they have had a past experience...

I called this morning to upgrade my phone and was told they wouldn't honor what they told me previously and now I can only get $300 trade in value. Completely ridiculous. I have 7 devices on my account and a monthly bill that's equivalent to a car payment. I don't normally mind this because Verizon coverage has always been better than others. Isn't really the case anymore and I think it's time to look elsewhere. Tired of feeling like I'm getting robbed every month for crappy customer service and terrible upgrade programs.

I have been with Verizon for 12 or 13 years now. I have had total protection on every phone I have had since it became available. There is no way in hell I would have done that. I am a mechanic, and tend to screw up a phone every now and then. This phone I didn't screw up, it got knocked out of the boat and is now in the Colorado river somewhere. When the guy switched all of the numbers around on the devices, somewhere my insurance was dropped. It was NOT DROPPED BY ME AT ANY POINT. Of course Asurion will not replace the phone. And Verizon customer service reps keep telling me they are not going to do anything about it either, as they refuse to admit it was the fault of a customer service rep and continue to blame me. This is a bunch of crap. Someone at Verizon needs to nut up and do the right thing.

I will happily pay the deductible that Asurion would have charged me which is $149. So what is going to happen about this? It's bad enough that I was denied my rebate because they claim I did not buy the Jetpack from an authorized dealer, which in fact I DID. The Verizon store right here in Moab Utah. But now I have my insurance dropped mistakenly by Verizon and they refuse to do anything about it. In essence, Verizon just stole my iPhone 6 from me and won't give it back. Who can straighten this out and when is it going to happen? I have never had as many problems with Verizon in the first ten years as I have the past few years. Is this how all of your long time loyal customers are treated?

As I brought the other members in with their phones we asked and were verbally told that the additional yearly upgrade was still in effect. Last month, Apple came out with the iPhone 7 and when I went into the same store I was told by another salesman, as well as the manager that the additional upgrade was never available and I would have to wait until my yearly anniversary in order to upgrade... The manager was willing to upgrade one phone but not all 5. I would have been better to stick with my old calling plan as my "old" 5s was adequate for my needs.

Moral of the story is DO NOT BELIEVE ANYTHING TOLD TO YOU VERBALLY GET IT IN WRITING!!! I am angry and will certainly consider moving to another carrier when my phones and commitment are fully met. Some treatment after 20 plus years of consumer loyalty! Glad to know that someone (ANNAKAY) was able to profit on me.

The gentleman (two in store and this was not the one I spoke to on the phone... he was with another customer) proceeded to ask me what phone I wanted to purchase. I told him that I had a phone that I purchased from Groupon. (By the way never, never, ever purchase phones from carriers if you can help it. I will explain later in complaint.) He said it may not work. Well I knew AT&T and Verizon are compatible unless the phone is locked by the carrier. I told him that if it does not work that I would not be switching over. That way he could not tell me it would not work and again try and make me buy a phone.

He does his thing in putting the SIM card and moving it over to Verizon, and along the way he says it looks pretty good. Along the way he tries to sell me a 2 yr contract for $79 on drying your phones down if they get wet and anyone on contract can come in and ask educational questions, etc. I said, "No, I do not need that." This was when I knew I was in a retail store but by then it was too late. He proceeded to charge $20 for the SIM card and service, which if I had went to a actual Verizon store, they would have waived the fee for new service. This is why I did not go back to that retailer to turn on other phones.

Lastly I found out later on the Verizon contract that he had charged me a contract fee of $1 for 20 months. Yes $1, you read that right. But that is not the bad part. I had to call Customer Service and wait on the phone to speak to someone about this and ask questions, why. I thought maybe he locked my phone or something else. Luckily he assured me that everything is fine. But who knows what else I may find. I didn't want to go through the hassle of getting it unlocked. Besides that, my time is important and everyone hates calling Customer Service.

Which brings me back to why you do not want to buy a phone from a wireless company or retailer for that matter, on contract or monthly payments. You want to pay the whole amount for the phone if you can. Of course they don't mention it, but it is in the fine print of the contract. They keep the phone locked so you cannot switch over to a different company with that phone. Sometimes getting the phone unlocked can be a nightmare depending on the situation. I have learned that from AT&T.

Getting back to that $1 fee though. If you charge $1 for each phone that you put on contract or hide fees. Can you imagine how much money these retailers are ripping the public off for? Think about this? If you put 10 customers on contract (and this may be a small #) on average per day and charge $1 for it. Multiply that times 30 or 365. $300 a month or $3,650 a year. I did call Verizon as I said earlier and the representative was flabbergasted after listening to my point.

I conceded to the guy that I owe the $25 but that only brings my bill to right around $135.00 not $200.00. His basic reply was that I was stupid and did not understand the billing. You're damn right Cameron... I don't understand the billing. What I DO understand is that I got an 18% discount and my bill went up about $60.00! I DO understand math. I DO understand horrible business practices. And YOU better understand that when my contract ends... I AM DONE!!! I nor anyone I can in any way influence will EVER deal with Verizon. By the way... I am a teacher... so I have a lot of contacts that I can and will be more than happy to give this information to. In fact... I will go out of my way to make sure nobody I know ever uses Verizon. I encourage them to tell everyone they know and I truly hope this post will re-direct people from this HORRIBLE company!!! STAY AWAY!!! I can't make it any more clear... They will rip you off!!!

The next day I call again and go through all the menu options. Again finally get a live person, tell her I need to talk to the collection department and she said she will transfer me. I go through 3 different transfers before I get to collections. I've now been on the phone about 10 minutes. The woman who finally takes my call says that I owe for the three months. I say "I sent in cancellation with my payment" and she says "we cannot accept written cancellation. You have to call. We will put you on a payment plan". I say "no I don't owe the money. You can look at my records and see that I never used the phone after April". She says "I'm sorry but you'll have to go on a payment plan or they will just proceed with collections". So I told her to go ahead. My only income is Social Security. I don't owe the money and this is really bad service. I been with Verizon for over 20 years and I will never use them again.

Now for the plan. I am on the 500MB More Everything plan. It is $20 per month. I have wifi at home and most places I go. The most I use data, is for hangouts, messenger, and weather. And very rarely I will use navigation. So this is a good plan for me and I am satisfied with it. However, I am very disappointed with the price. $20 for a tiny little bit of data on top of a $15 line access charge? That's $35 just for the plan basically. Then there's the phone lease of nearly $33 + $35 = $68. Add in insurance, that's over $70. After tax, my total due is usually around $87 per month. I feel this plan and phone combined should be around $50 per month. Wireless services are way overpriced. Same with cable.

I called Samsung, said nothing could be done to replace the screen since their out of warranty service is temporarily closed. I will be calling the BBB tomorrow and filing a claim. My phone has a mind of its own right now. I did my research and apparently this is a very common issue with the 7 Edge and Verizon and Samsung are doing nothing about it. I am a totally dissatisfied customer right now. After the years I have been with both companies you would think they would offer a better service.

Shortly thereafter, Frontier became the servicer for Verizon and I am still receiving billing as if I had the service with Verizon. I have told them numerous times that we have not had services with Verizon since 2-24-16. And Frontier responds that they are not aware, because they did not receive any information from Verizon. I want them to stop billing me or to send me a billing for any fees owed prior to March 7th 2016 which is when they released my phone number to Time Warner Cable.

Tech comes, stays for 5 minutes, makes up excuses and then leaves. Other techs don't bother showing up because Verizon is too stupid to know that you placed 2 orders had told them numerous times and yet they haven't got a clue. Their customer service, sales and other departments will purposely hang up on you, they are the rudest people you ever heard and 90% of the time you get some foreigner that hasn't got a clue in what you're saying despite you telling them 10x in a row. All this BS and we're not even a customer yet. Never again will we deal with a bunch of losers at Verizon.

I immediately called back to make sure that didn't happen and when I called, the system thanked me for my payment of "$1130". Obviously that was WRONG! I called them immediately. Where I spoke to a young lady that assured me this happened all of the time and it would be no problem for them to refund me. She assured me that the refund would come in 7-10 business days. I gathered all of the information she gave me, wrote everything down, thanked her and dismissed the call. That happened Saturday night.

I called back Monday to follow up and make sure everything was running smoothly, I spoke with 3 different people and everyone assured me the refund would be processed without a doubt. I respectfully let time pass, granting them their "7-10 business days". On day 5, I receive a text message demanding I pay my bill immediately (?) I'm just like- what?

After calling several times and speaking with several different representatives, they inform me the refund was granted for $600 as opposed to the entire $1130. 0_o You can imagine my confusion. They proceed to tell me that because I had a "balance due" "unfortunately" they couldn't refund me the entire amount but could refund me the money left after the balance due was paid. 0_o 0_o Now I'm angry because this action totally contradicts everything that was told to me.

So now I'm begging them to make me understand how you can charge a person's credit card without authorization? No one has answers. I speak with 8, EIGHT different customer service agents, managers, and financial service representatives and NO ONE had this information for me prior to the money being snatched from my account. It took the Jesus in me not to curse them, threaten their lives, and roll up to the local Verizon Wireless store like what's up. The situation could have been handled mortally. Instead, the company took it upon themselves to handle my money. Completely disrespectful.

Imagine you went to a store and bought one thing but was charged for two. Not happening, I was not set up like that. Verizon Wireless is untrustworthy, disrespectful, uninformed, ignorant, and continuously exerts acts of petty theft. I ended my contract that night. Save yourself the HEADACHE, the stress, and the urge to violate both with words and physically all the lame ** humans that work there, the lame ** "terms and conditions" no one can convey, and the LAME ** "customer service" provided from staff on all levels.

I pay good money for services that you expect doesn't happen. No saying I don't get all my calls or able to make calls, it is that when you are talking to your boss, and your service drops the call, that doesn't make you look good at all. So write to the BBB in NJ, the CEO's is Lowell McAdam, his email is **. I have tried to work with their customer service people for about six months before I contacted him, but that got me nowhere, so I said I will take it further. He does forward your complaint to his Executive Team, but then it is a gaming playing adventure. Just be prepared for a long drawn out process, just don't give up.

And now I have to stay home for at least 9 hours for some tech to come to my home who will probably tell me he can't fix it and will have to move it up to the next level. They told me 8a - 5p but the text message said 8a - 9p so it might be longer than the 9 hours. Verizon has us over a barrel and we have no recourse. It is a sub-standard company to deal with and their customer service is unacceptable in an industrialized nation like the United States. Perhaps Verizon should move their operation to a socialist/communist company where they would be more at home in a culture that is more aligned with their level of service.

Next day, around "11a", attempted to call. Got their voicemail. Finally decided to contact a more "Verizon Direct" number. This Verizon technician took it upon herself to call the Manteca location and see if she could get them to answer, and get an answer. From what she said, after a few attempts she got through. The units were there, but only 3 were left. (Really???) She let me know that I could go to another store in the area to pick up a new phone, but this one was closer. Finally swapped out my note 7. Two and a half weeks later, I receive a call from THAT Verizon location and informed that they were placing an order for the new note 7s and that my name was on the list to receive a replacement. WTF??? APPARENTLY MY SAFETY IS SECOND PRIORITY TO THEIR COMMISSION. Nice.

I just got a $400 bill in the mail. They charged me $175 (per phone) and don't know how they figured two phones and told me I would not receive the 19% discount because I was leaving Verizon. OMGosh -- this unbelievable. SO ANYONE WANTING TO START UP WITH VERIZON -- WARNING, WARNING, WARNING. You'll be sorry. They say they have the best "quality" service of anyone. Don't believe them. I bought an HSN Tracfone for $129 w/ triple the minutes/data/text.

I paid $99 for a 1-year service contract (but it already had 1-yr I didn't know about). So now the $229 I paid gives me a 2-year contract and I started out with 2,500 minutes, 2,500 texts, and plenty of data. Since I hook up to any WIFI available, I haven't even used any data. This phone (Samsung Smartphone) works great, takes pics, etc., and I'm thrilled with it. I'm down to about $20/month and that beats VERIZON. This company, along w/ many American companies (corporations), is about nothing but the GREED factor. Customer service is a thing of the past.

I bought another of the same phone thinking it was a freak thing and now have a second J1 that won't initialize and another charge. Now I will probably have to go back to Verizon and wait in line for another hour to get help. I have used over 15 hours trying to get another phone in the last week!!! I have been hung up on during transfers 3 times, I have waited at 3 different Verizon stores for over 120 minutes to get no real help - though they were nice and tried. I don't have time for this, I just started a new job. Plus they charged me $700 extra over the last year on contract because 'I' didn't call in and tell THEM I was done paying off my last phone. What the heck?!?

I sent them in. They gave me a 300 dollar voucher for my first phone that I could use IN STORE to pay for Verizon stuff or pay my bill with. Then they gave me another 300 dollar voucher for my second phone for the same thing. Then after a month I still hadn't heard anything in regards to my money to pay T-Mobile for their phones so I contacted them. They told me that they had no record of ever receiving the phones or the final bill which I had submitted online 3x because their website kept messing up. They then had me submit it again and claim they have received it and I will get an answer by 11/21/2016. Meanwhile my T-Mobile bill for the phones continues unpaid and is negatively affecting my credit. I am going to have to pay for the T-Mobile phones to prevent my credit from being ruined AND pay Verizon for the phones I have with them. A total of 4 phones.

I specifically asked Verizon MULTIPLE times if they would cover the T-Mobile phones because if NOT then I was going to simply send the phones back to T-Mobile and I would have owed them nothing. I should have trusted my gut and not Verizon Wireless. I got a survey on my opinion of Verizon Wireless and I gave negative feedback. A district manager contacted me and said she would work to fix the problem. I told her the easiest way to fix the problem would be to give me back my phones from T-Mobile so I can return them to T-Mobile and not owe T-Mobile anything. Her response was "Sorry once the phones reach our trade in center you cannot get them back." Anyways I was told at the time I signed up with Verizon that my bill would be 176 dollars a month roughly for 2 lines.

We said great that's the same as what I was paying with T-Mobile roughly. We then decided to get a J3 phone for my son. They said it would be 20 dollars more, and we get a 12 dollar refund on my bill for it so the total cost of the phone would only be 6 dollars more. We said, "Ok cool. That's affordable." Well we got our first month's bill. Our bill was 277 dollars. It was 60 dollars for each of the Samsungs and it was 80 dollars for the J3. Guess they were right the J3 was only 20 dollars more. LOL. So yeah now we're paying 277 dollars a month for this service with Verizon AND 200 dollars a month to pay off our T-Mobile phones because they scammed us out of our trade-ins. I do NOT recommend this company to anyone, heck even Sprint is better than Verizon.

Next, the amount Verizon charges for phones, data, etc has gotten so far out of hand it's ridiculous! My phone bill is 170.00 a month, with lousy service and one tower almost 7 miles away! I have researched other companies, and spoke to friends who have left Verizon and they have great service, more data, WAY cheaper. I can change to a different company, get double the data and pay 60.00 per month!!! As soon as my phones paid off, I'm switching. I've been a customer for 15 years but I'm through. Verizon no longer cares about providing good service or satisfied customers, it's the almighty buck. Well I can tell you, I'm spreading the word and many of my friends have switched and more are going to. We would be very foolish to continue with Verizon. Verizon no longer is anyone I want to be associated with.

So we called & we were told to go to a corporate store so they could correct it b/c apparently their program messed up. Then we go to a corporate store to be told we will have to call them back b/c they cannot fix it in store. So we call back and are told he is putting the paperwork on his desk & it will be fixed in three days. 5 days later (to allow time for them to make sure it is fixed) we call back. Then are told that there is a six week period and now it cannot be fixed.

We called before six weeks & went to a corporate store AND were told it would be fixed! So then he asks to speak to that person's boss. Then that lady (who turned out NOT to be his boss) tells us there is a 14 day period (not enough time to know that their computer has messed something up & the FIRST time we have been told this) & that it cannot be fixed after us repeatedly be told it could & would. Then we have her transfer us to her boss who tells us that we have been informed wrong & there is nothing that can be done. All this & none of it is fixed. We will not have phones b/c 1700 for one month is NOT an option for people that work for minimum wage & didn't select that they could even pay that! Why are we being made to pay something we DIDN'T agree to in the FIRST PLACE!?

You would get call from their "financial services" for collections. They would not be able to explain what is provenance of the bill but would be rude. And when you ask for supervisor, person who identified herself as Radnika with whom we talked on 09/22/2016 with call initiated at 9:18am MST would refuse to provide employee number or any identifiable information. She would promise that supervisor would call, and supervisor will not call. Called again next day. According to Verizon customer representative, this is fault of T-Mobile because "whole industry does it this way, and they should tell you when you are changing phone to call us about your other devices".

I made it clear that I consider this to be practice likely to confuse average consumer, and something I may CONSIDER raising to the attention of the regulators for further review. But gets better... We pay (although we don't believe we should) and ask to still be escalated as we consider practice extremely problematic. They would connect you with financial services. The person who answered the phone at that department around 10PM MST on 09/22/2016 would not know to answer the question "are there any other accounts we have with Verizon" and didn't know how to check even if we offered any additional info she asks for (SSN or anything else)!? As in their own employees not being able to find information that customer is supposed to actually "be aware of".

This is very definition of practice that is likely to cost money to consumer, but not be something that average consumer would be able to avoid. Not even their own employee can recognize it. I ask for supervisor, and employee notifies me that "there is 2 minutes of shift remaining" but at her credit finds supervisor and connects me. I describe previous situation to supervisor who identified themselves as Ross. I say that it is ridiculous that their own employees are unable to find info "consumers are supposed to know" and they are on top of that charging us for it and that as such it gives further credence to the fact that practice is likely to puzzle average consumer. I made it clear that I am considering should I take additional actions of escalating this to regulator attention. I also said that I would take customer experience in account when deciding what to do next.

Ross might be thinking more about the fact that his shift is over than about customer. How about hearing this one "You said you would take legal action, I am sending you to legal, goodbye". I made it clear I never said I would take legal action and that I am requesting his identifying info so that I could escalate to his supervisor. After hearing and acknowledging he heard that request, he doesn't provide identifying info and instead hangs up on me connects me to legal department at the time their phone is not staffed.

So, you have Byzantine business practice that costs customer money and that "we should know" but their own representatives don't. And then "customer service" representative (Ross) has audacity to twist customer complaint in "you said you would sue us" (I didn't and there is no question that he heard when I corrected him that I didn't said I would). And further insults you by refusing to provide identifying info and sending you to phone he should know is not staffed at this time.

If you see just canned answer from public relations of Verizon of the form "call us to talk offline", you should assume that unless there is an update posted on this case (by me if possible by ConsumerAffairs website, or by them with my approval if not) stating that the issue was resolved, that there was no acceptable resolution here. That way, you as a reader would be able to distinguish between situation where there was resolution and where company responded but there was no resolution.

Verizon's street numbers could be impacted to the positive in revenues when it actual is not. Going to a Verizon store in the am will be even worse. I have wasted countless hours in their stores to purchase a new phone. It is amazing When someone wants to give them money for a purchase and they provide terrible service. I will try calling them again but in the meantime I am strongly considering dropping the nine lines I have with them and anyone considering Verizon should be aware of their bad customer service and questionable billing.

Anyways, after 2 months of being with Verizon we ultimately were denied for the $650 per line due to our old phone trade in screens were damaged. There was no mention of this as the guy at the store knew! He transferred our information to our new phones and knew that this was the only way we could afford to do this. Now since they took months to finally deny us we are stuck in contract with them. It's been 4 months now and we have not got our promised T.V. - we're being told they are having shipment delays. We were told it only would have taken 3-6 weeks after we signed up.

So I turn to the associate, and explain my situation. What does he do? COMPLETELY DENIES WHAT HAPPENED!!! "Um, sir, we didn't do that. We would NEVER." The guy wouldn't even make eye contact with me.. "All we can do is refund your purchase." So I tell him I need to speak to a supervisor or someone who isn't just calling me a straight up liar. He obliges. The store manager walks up and runs back through what the associate says word for word. "Sir, we didn't do that, but since we want your service, we will refund your purchase." "Dude, no..." "well what can we do to help your situation?" "Look, I just want my scanner fixed. I'm not asking for a new phone or store credit. I'm not trying to make a scene but this is ridiculous... Tell me what you can do for me." "Well here's the thing, sir, there's nothing we CAN do for you." "Then why did you ask?" - and I walked out. With hands emptied more than what I had when I arrived.

I guess I made this more of a venting session than a review. Here's my point. They're not supposed to take your possessions out of your sight in the first place. I know this for a fact. Don't damage my property and try to hide the aftermath from me so you're not held accountable... That's just common sense. Verizon has passed me off for the LAST time. First I'm going to write this review. Then I'm going to switch carriers. Then I'm calling corporate. So long Verizon Wireless.

After waiting approximately 10 more minutes she told me I would need to wait longer and she left to take care of another customer. I then had to practically yell at her and ask when I would be able to use the restroom and she said she forgot I had asked earlier and pointed to me where the restroom was. I came back after using the restroom and she said she did not have enough knowledge to resolve my problem, but that someone more knowledgeable would be able to help. I waited another ten minutes, and people who came in after me were offered to be helped before me.

I called that to her attention and she finally got me a rep who examined my phone, tested it, and said there was an incompatibility between the phone and the SD card. He said for there to be compatibility between my phone and SD card I would need to pay the cost of new monthly wireless service for a new phone and it would be about $55.00 per month instead of the approximately $30.50 month I was currently paying. He said I would also need to buy a new phone. Or, he said I could just buy an MP3 player and use it for music in my car instead of my current phone.

I asked if I could come back and try the SD card on another phone and he said not to come back for two weeks because of upcoming iPhone demand. He then indicated he needed to take care of other customers and that was all the time he could spend with me. It appears the people who work there at this Verizon store are either extremely rude or astonishingly ignorant. I won’t go to this store again and likely switch carriers when my contract expires.

I had saved my chats as I figured some shell game would ensue and with review they acknowledged their misinformation yet would not honor what they said. Pathetic company if one service person tells you one thing then another can say something opposite with no accountability. Short answer at the end of about 3 hours of time I wish I could have back their Tech rep "offers me" a $20 credit on my account for my frustration... told him to keep it. Patronizing BS. This is their way of handling this issue. Pass the buck to another person to revisit the whole ordeal with "a new guy" to get nowhere. In speaking with the Tech service person, his answer was to go to the store and talk to "someone" there. Total BS runaround process with ZERO support. Once my contractual obligation is up with this company they will see this 15-year account vanish.

The next day, I called to ask why my data was consumed. I was told: I had used all the data myself. That Verizon has never been hacked - EVER. That Verizon keeps NO records of customers accounts. That I could take my crushed phone to any Verizon store and a representative could tell me what used my data. That no Verizon representative could retrieve information from a crushed phone. If fraud was confirmed by Verizon, I would be given a refund. Verizon never investigates fraud and accepts no proof of fraud.

All these statements were from one representative. Her supervisor parroted her statements. I reached out to Verizon Wireless through main channels. They told me that prepaid services were separate from Verizon Wireless and no one at Verizon has any control or responsibility for the prepaid department. The prepaid department is completely free to do and speak as they wish. I want a job in the prepaid department so I can do and say whatever I want!

The family was on vacation and I knew that there was a Verizon by our cabin. I went to the store on a Saturday morning, while on vacation. The store could not connect the phone. He was on the phone with Tech support while I was there for two hours. They told me that I could not swap phones because they are a "Go Verizon" and not an actual Verizon store. I tried to return the devices out of frustration. Again, I was told that they could not accept the devices and I would need to go to a Verizon store and not a contracted store. I tried again to connect the device with tech support via telephone on Sunday and Monday without success.

I went into an actual Verizon store on Tuesday. They tried to connect the device without success, so I tried to return them. They told me that I had to mail in the devices. The associate provided me with a return label and packaging. I was told that there would be no charge since I was within the time frame. I returned both devices. I later received a $38 restocking fee for EACH device (total $76). I called Verizon today 9/15/16 and I was told that they are correctly billing me these fees and the fees cannot be credited. Verizon should have paid me for all the trouble they put me through. I'm paying the fees and I'm leaving Verizon as of 4 pm today.

I travel a lot for work and was told this was a common issue with the LG4 (we will get back to that later). I was about to travel for a month and couldn't risk having 2 more phones that would not work. My husband and I were tired of getting replacements (4 at this point) and being with Verizon for years we thought they would let us get out of our contract which we were halfway done and let us just pick out another phone. I wasn't looking for money back or a free phone. I believed the right thing to do was waive the $500 fee let us pick out 2 different model phones and start another 2 year plan. Again I was not asking for anything free. That brings us to the next part of the story.

The Verizon store in Shirley, NY was amazing. They did everything possible to help and stayed on the phone with me and customer service for 3 hours! Thank God the district manager and store manager heard the customer service representative. Not only were they screaming and yelling at me but also at the DM and SM that were trying to help me. The customer service representative started lying about what I had previously said so the DM took the phone out of my hand and defended me.

Their lies were as follows - Shaunette (Arizona call center, the girl that yelled at me and the DM). 1. I would get free replacement phones for life (in one week each replacement phone I got would be a $100 deductible since the 1 year warranty was up). 2. I denied testing my phone to make sure it really didn't work (the DM told her I did not deny and I did test and it still did not fix the problem. My husband's phone wouldn't even turn on...) 3. Said that this is a common problem with the LG4 (later said she never said that). 4. The DM of the Shirley, NY store wanted to waive the fee and just have me pick a new phone (since they are not a direct Verizon store they needed customer service to perform the override so they could take the old phones and give us new ones). Not only did they refuse the override but Shaunette yelled at the DM and told her she should not have told me that there was a way to fix this.

After 3 hours on the phone Shaunette then tried to hangup on me and refused to transfer me to another person. She said all she could do was take my name and number and someone would call back in 24-48 hours. My husband has no phone! The next day I called customer service again and was on the phone for 1 hour only before I gave up. They offered to give my husband and I a discount on 2 new "burner phones" but we still had to pay the $500 termination fee. My friend sitting next to me while I was on the phone had to pick their jaw up off the floor. They wanted us to pay over $800 now to fix their problem.

Well now 2 days later I have a new plan with T-Mobile and still have not received a callback from Verizon. Dana the DM from the Shirley, NY store called me the very next day apologizing for everything stating that she really didn't want to lose me as a customer but completely understood if I was willing to leave. There is a reason why the Shirley, NY store has a 5 star rating as of today and almost 100 reviews. Someone needs to go to that store to see how it's done. Verizon a multi-million dollar company lost 2 more customers over $500 dollars, but mostly because they are liars who couldn't do the right thing. It's very clear that the days of Verizon are coming to an end.

He did purchase insurance as well. Even with the insurance, it costs $199 to replace the phone. It's very disappointing that the salesperson promised us the phone would not break. It's maddening that it costs us more money! I think the Verizon store should have replaced the phone for free because the salesperson promised us it would not break!!

Then I Sat on the phone with them for easily an hour verifying I wasn't a covert terrorist for about the dozenth time and they ASSURED ME that I was approved to purchase iPhone 6s on credit. The fraud prevention dept, sales dept, customer service dept, and I think if there is such a thing--the credit approval dept--ALL had a hand in this phone call. I spoke with multiple different people because I wanted assurance it was a done deal. They CONFIRMED that they would be sending it to my apartment and that everything was in order. Then they subsequently CANCELED the order without saying anything to me. I had to call them and ask why they haven't sent the phone. "I'm showing the order was canceled."? No reason given. Just canceled. Well, I'm not sitting on the phone with you guys for another hour over this BS.

I switched to Sprint on Sunday... Guess what? My phone should be here today and I didn't have to send them one of my kidneys as collateral. That was my reward from Verizon for the--at least--five years of good payment history with them. Way to take care of your customers, Verizon. Your "verification" methods are totally out of control. And thank you, Sprint, for not treating me like I'm some kind of criminal. I appreciate it.

My perception is there is no one home, no real human support and Verizon does not care. I believe Verizon is deliberately making it difficult and hiding billing details. I say this because each month I pay the bill, it's gone up a skosh and then I cannot get into MyVerizon to find out why. The dialog box alludes to maintenance. My guess is they hope I will forget. I do until the next billing period. Verizon is not a good company and I am in the process of finding another solution. I got to quit.

If you're paying for a phone plan, they have to tell you what you're being charged. No they didn't tell me anything. Which is why Verizon has been slapped with lawsuits in the past. I moved to the prepaid plan at Walmart. $45 a month for unlimited talk, text, and data! I have no hidden fees, no overages, nothing! And the coverage is amazing. Verizon keeps saying they're the best in the commercials I see but after reading these reviews they're not the best. Don't ever use Verizon. I would not recommend them to anyone!

THEN I got a $250 disconnection fee charged on my bill!!! The rep at the store gave us the wrong info, it was MY phone that was out of contract, not Tom's. And now? After talking with so many people at Verizon I could easily become ill, we're stuck. "There's absolutely no way we can help you and I'm so sorry because I'm a consumer too and I'd be upset if this happened to me..." Well, it DIDN'T happen to you and unless you can fix it, what possible difference does it make to ME if you're a consumer? I'm livid... and I'm going public with this treatment to any and all public social media sites I can find. Terrible customer service, terrible, terrible, terrible... as if $250 makes any difference to Verizon - but for seniors on a fixed income? It makes a HUGE difference.

I asked to speak with her supervisor and she placed me on a long hold again. When her supervisor came on the line, the supervisor did the same thing as the operator, saying she needed to research the case but she neglected to place me on hold and instead and I heard her talking in the background, laughing. When I called out "Hello?" She said "I'm still researching", laughed put the phone down again - this happened three times. I was on hold with her for 45 minutes. Finally, I hung up as I was expected at an appointment and could not keep the phone on.

I went into the T-Mobile store and plan to switch my phone companies. I don't care if Verizon has more coverage - I prefer good service. The T-Mobile store staff were professional and helpful. They recommended I go into the nearby Verizon store to make sure when I switched that I would not be penalized. I walked into the Verizon store and asked for my account information and informed them that I was considering changing phone companies. Did they ask me why? What could they do to keep me as a customer, or what could they learn from my experience? NO. The Verizon staff seemed as completely disinterested in customer satisfaction as the rude phone operator and supervisor.

I called the IDIOTS at Verizon and the stupid ** said, "the system re-activated your account". People from Pinnacle (another one star rating) morons, should verify before they buy and send people to collection without even a letter. Good thing is, my Lawyer wants to buy a new boat, so you guys can guess who is going to pay for it. Verizon wireless, the whole country will do far better without you and your team of scammers. Is there a place to rate with NEGATIVE STARS?

Two weeks before my contract was up I got a new provider and changed my number to them. I got a bill from Verizon for early disconnection for the two phones that was on the contract and they said that I had a early disconnection because I moved my number to the new provider before my contract was up even though I had paid the contract up in full. If I paid the contract up in full how could it be a early disconnect. I argued with Verizon over the charges with no avail. I will never use Verizon again or will I ever recommend them to anyone. They are very money hungry and will find a lot of ways to get money off of you if you leave them.

I have not only had problems with customer satisfaction, but also my device. I purchased a phone in December of 2014. It worked great... until January of 2015. The SIM card began not reading properly and I went in to have it looked at. They told me I would need to get a refurbished phone. I asked about an upgrade and they said I still owed another $300 on the phone so I would have to pay it off in order to upgrade (with no trade in value). They told me I could get a refurbished device and I told them I wasn't thrilled as the refurbished phones I had in the past were all junk. The associate said while that is true, sometimes you get lucky and get a good one.

So now I am paying for a device that someone else had trouble with before. I got my first replacement, and right out of the box it did not work. I had to send it back and they sent me another one. That one worked for about a month before it quit working and had to be sent back. I got a new one that continually overheated. I sent it back and got another one. This one had system errors. I tried a hard reset but it still has system errors. I will have to send it back again. This will be the 5th refurbished phone I have had in less than 6 months. Verizon and their products are not what they used to be. I will be switching to Sprint.

I called multiple times to complain and they finally switched my new phone with another one and the problem stayed; I called again to complain and they finally admitted that they have been having some problems with antennas in the area. But I couldn't continue with this problem; I had asked them to either fix my problem or discontinue my account. So, customer service said that it was okay for me to break my contract and she put a supervisor on the line to okay this and she told me she noted the account; they told me I wouldn't have to pay any penalty for breaking the contract.

Well, I switched to Cricket (the best decision I've ever made); few months later I started getting bills from Verizon for $338 for breaking the contract (SOB)! I called at least 20 times to explain the story and they always tell me it is okay but the bills kept on coming and now my credit is screwed. I am pissed at Verizon and I am going around to all my friends who have Verizon trying to convince them to switch. I am Telling everyone to beware of this Crooked company... They are thieves. Go get Metro or Cricket and anyone else and ditch Verizon.

First month with Verizon, I'm over my FamilyBase plan, $60 added to my bill and NO MEANS to monitor who's using what or how to limit it other than to purchase more data. Really Verizon, you need to step-up! The reviews don't lie. I would consider all reviews with 1 STAR, to really be a "0 STAR" rating. If 5 is the best, 0 should be the worst and so far, that's where I'd rate Verizon - "ZERO STARS".

The sales rep proceeded to apply the screen protector to the glass and then proceeded to apply a protective film to the back of the phone as well. I was unaware that the Zagg screen protector provided coverage for both front and back and commented at the time that apparently I would not be needing a case. However was informed by the sales rep that I would definitely want to purchase a case as well. When he had finished I noticed that there was what appeared to be a few tiny air bubbles as well as a small foreign substance of some sort under the screen protector on the lower right corner of the phone. He informed me that I should allow a little time for the screen protector to fully set in place and I left the store.

Four days later, on 8/28/16 the foreign substance was still noticeably present and the screen protector had begun to loosen and peel back around it. I returned to the store and relayed the information to the service rep monitoring the door and showed them the phone. She informed me that there was nothing they could do and that I would need to follow the Zagg warranty procedure to procure a new screen protector.

Being familiar with Zagg's procedure from previous experience and knowing that I would incur additional shipping charges and have to wait a couple weeks for the request to be processed and shipped. I stated that I felt that they should take care of it in-store since the problem arose from inefficient application by the sales rep at the time of purchase. She took the phone to a back office and returned stating again that I would need to follow Zagg's procedures and that it is recommended that I wait 24-48 hours to put a case on the phone, insinuating that the issue had arisen from my negligence by putting a case on the phone. At the time I had not yet even purchased a case as the store was still out of stock.

I felt that it was a very poor decision to treat a $1000-plus customer this way concerning a $29 accessory especially when they were waiting for new stock in order to purchase another $49 item. I left the store before I became belligerent as I am prone to do when falsely accused of being implicated in a situation by someone refusing to accept responsibility for their own ineptitude. I find the situation not only insulting but representative of the abyss of extremely poor customer service into which Verizon Wireless has been sliding based upon the prevalence of recent negative commentary clearly visible across the internet to which this letter will be added. Sincerely, No longer a Verizon Wireless Retail Customer.

The following month bill we received was over $500. Then I came back from Korea and turned my line back on again. We only had the 2 gig plan and my first month bill was 257 and my second bill was 179.67. Now our bill for two lines before I left was 138. So recap. Paid for a phone twice, 500 dollar bill for turning my line back on while in the US to visit my wife and son, and elevated bills upon re-establishing my second line. I did complain every time with Verizon customer service. But unlike other successful business Verizon believes, in my case anyways, that the customer is never right. So I am back with Sprint and couldn't be happier.

They never tell you you are not getting an iPhone for $200. No they are giving you $200 off services for a $650 for phone. And this is only if you buy from them. They don't tell you this when they're rushing all these plans in front of you and you need only the minimalist charges for a smart phone. You go in, say you want the $200 iPhone and the same plan, don't want to pay more. Oh but "we can't offer your plan anymore. But we have a plan that will save you $7 a month. Great deal eh?"

Then I finally got someone to review the charges. When I checked out in Verizon store, they asked "do you want to pay for your phone now or put it on your monthly bill?" Well, I have automatic payment so I thought I was paying for my phone upfront, $200.00. Now, I finally understand my bill: They charge you 24 payments to get recover their cost of the $650 phone and say "access" to phone is additional $20. So both charges are for the phone. Even though you have paid for the phone and the data plan, gotta pay for "access". But had I paid upfront for the phone elsewhere? The Verizon rep says no one gets a $200 iPhone. Not anywhere! The only deal I got was the "access" to the phone would have been $40 instead of $20.

So, this phone is $650 (24 payments) + monthly access 2 years $480 = $ 1130. (Not adding in charges for service data plan for 2 years, talking only the phone charge). If I had purchased my phone elsewhere, they would have an activation charge (to an account that has been active since 2000), there would have been an "access" fee of $40 monthly, no reward for signing another 2 year plan. $960. And this is to pay them $960 for a phone you bought elsewhere! So I'm stuck with paying $1130 for use of an iPhone for 2 years. But you can bet I will figure out where to go with my $1130 iPhone in 2 years where I can get a data plan without the hidden charges. How could I have been so dumb to think they would reward me for being a good customer for 16 years and buying through them. Hopefully someone can learn from my mistake. There are never any free or wow deals for phones!

I go to a different rep and he let me use their phone. I get a person, tell her what's happened and she says, "Ok, I can reset your online and you will have to register like 1st time." I said once again I do not have my phones. She said I would have to use my email. I said ok. Go to log in and it asks me for my pin they sent to my stolen phone. I go back to the phone and ask for the pin sent to the stolen phone I do not have and she says, "Oh you will get it in the mail in 5 business days." I asked, "How does that help me? You just open my acct and sent a pin for the thief to enter and have access to my acct." I spent at least 1 hr to go backwards at least before I entered the store no one had access. Now just the person with my phone can get into my acct. Me with ID can not get help.

In the beginning of all this I was told my bill would be about $125/mo for the 3 phones. When I opened my 1st new bill it was for $380.00. That's over 3 times what my bill is, and no-one seems able to explain this using math. I keep hearing about this plan and that plan, prorated amounts, etc. Remember, I had a $0 just 2 days earlier. The battle continues...

I am not going to hold my breath because I know it will never be put back on my account. I have been a customer since 2004 and have never had my services terminated, have always paid my bills and this how they treat people. They have no customer service and definitely not orientated - everyone tells you something different. So disappointed with Verizon. I feel they are scamming me. I would never recommend them again to anyone and will never provide my checking information to another company. Disgusted.

I called again and kept getting transfer all over the place until I finally got to speak to a supervisor who told me he was going to take care of the problem and not to worry. He called me back later in the day to inform me that he had a tech available on Friday which is today between 8 and 12 to came do the installation. I told him about how last time the guy came closer to 12 and that I have to work at 1 and he told me that I was the first appointment of the day and that the tech will come early.

SO THIS MORNING I STAYED HOME WAITING! I had to take my kids somewhere that I wasn't going to have the time to. After realizing that I didn't get a confirmation email except the one that said that my order was been process, I decided to call Verizon to make sure that someone was still coming. GUESS WHAT? I WAS TOLD THAT THEY DID NOT HAVE ANYONE AVAILABLE TO COME TODAY. LOL!!! I've had enough! I hate Comcast more than anything and it's so sad that I have to go back to them after 2 years since Verizon doesn't give a damn about my time and money. SO THANK YOU VERIZON FOR SCREWING ME OVER THIS MANY TIME IN A WEEK PERIOD!!! My wireless contract ends on the 31st so I will be going to T-mobile too.

Following week, phone accessories arrive but no phone. Called Verizon. Again we will ship your phone... oh but your bill is now past due date. So sorry, we can't ship your phone. Let us know when you pay your bill and we can ship phone again. So sorry Verizon you just lost a 400.00 a month 30 year loyal customer. Any other carrier would have shipped a phone for free.

The Verizon rep said "sure, of course our mistake" and said the refund would go through shortly and he switched my plan back to North American plan. A week later I got checked my next month bill and it was $454.88. I called in again and asked what happened to my refund and for them to refund the next month bill. I was told the rep's request from last was not authorized when it went up the line. I asked why and they said I was the one that changed my plan and I am responsible for my roaming charges. I tried to reason with the rep for about 45 minutes going further and further up the line and they refused to refund me the overage charges. They insisted it was my fault and they would not refund the nearly $1000 in 2 months billing. I was sick and disgusted.

No amount of reasoning or logic would convince them after talking to 8-10 reps for hours over the course of a week. I later found out from a former Verizon worker that the reps bonuses are based on giving no refunds or credits. In other words, the less they give back in refunds, the more they get in bonuses. Pretty screwed up. Anyways after giving up, I made it my life's goal to get everyone I know to leave Verizon. I am proud to say I got my entire family of 14 siblings, in-laws and parents who were with Verizon to leave them as well as a few friends. Hopefully I get a few more to consider staying away from Verizon. They are the epitome of an evil empire that hopefully fails after screwing over so many people.

He didn't seem knowledgeable about explaining and conveying how the trade-in deal worked when asked. Unfortunately I needed cell phone service because Verizon was the only carrier that had towers on the freeway. I use to commute to work everyday, so begrudgingly I decided to start a plan with them as a new customer. I told my best friend about my switching carriers. She was currently with Sprint, went to a Verizon store in La Habra, Ca.

The representative in her store told her about a promotion offered by Verizon for new customers. If you switch to Verizon and get 2 lines of and purchase the Samsung Galaxy S7 you get a new Samsung 52" Smart TV or if you sign up with 1 new line with the purchase of a new Samsung Galaxy S7 or S7 Edge you get a new 32" Samsung Smart TV. After my knowledge of this I contacted the Verizon store via text on 6/9/16. Was told as an after thought "oh yeah you're eligible for this promotion" with a picture texted to me with the Rebate information. Carlos neglected to offer this promotion. If it weren't for my friend whom I referred to Verizon I would've missed out on this opportunity.

2nd issue was my first bill was due 7/9/16, I hadn't even used a full month of service or been a customer for a month. I called their Customer Service 800-837-4966 she told me you have 9 day grace period to pay your bill after the due date to not be charged a late fee, then to find out I was charged a late fee. She also told me that my new TV would be delivered by FedEx and promised they would not deliver the TV unless someone is home to receive it. I spoke to another Customer Service rep ** on 7/30/16 who seemed to be very inadequate in his speech, very monotone and inefficient after conversing with him about the late fee. He waived it and told me what I was told was incorrect you have 4 days until you're charged a late fee after your bill is due.

3rd Issue. Then on 7/2/16 I went to the Verizon store at 7035 Clairemont Mesa Blvd San Diego, CA 92111-1022 ph#858-614-1002. I was having issues with my brand new phone and then had to order a refurbished phone. When that phone was received on 7/5/16 I shipped back my original defective phone. Since that happened Verizon Rebate Center sent me an email on 8/10/16 saying they were having trouble processing my rebate for my new 32" Samsung Smart TV. I called their rebate, center spoke to ** id#**. He tried to tell me I was ineligible because the refurbished phone I now have had already received the new rebate. I then explained my frustration and asked to speak to a supervisor. He then told me my new TV would arrive within the first 45 days of service.

4th issue. On 8/21/16 around 3:00 PM I go back to the Verizon store in the Grossmont Center, was assigned to **. I told him I needed help uploading my final T-Mobile so that Verizon can send me the pre-paid gift card to pay them for my Galaxy S6 Edge Plus. He told me they had to have an itemized bill with price of my S6 Edge Plus which was not specified when I signed up with them on 6/15/16. He then blurts out "You're just now taking care of this. It's been 2 months already". I told him calmly I had to wait for T-Mobile to send their final bill. I also told him that comment was rude, disrespectful, and offensive. He replied "Got it" without so much as apologizing. I him that was bad customer service and he should think before he speaks. It's not what you say but how you say it. He tried to brush it off and say how is your service with Verizon. I know it's good. I told him it doesn't matter I can cell phone service with any carrier. It's the way you treat your customers that will make them stay. I thanked him for his help and left. The General Store Manager is **.

5th Issue. On 8/22/16 at 6:30 I arrived home to find a notice on my door that OnTrac Delivery delivered a package at 6:24 PM to my neighbor. My other neighbor next door told me which neighbor received the package after the delivery man tried to leave it with her. She declined to not be responsible. I then had to knock on a neighbor' s door for the 32" Samsung Smart TV. First all that delivery service that Verizon hired was very unprofessional to leave my package with someone other than me when they promised the package would only be delivered to myself. Also it's an invasion of my privacy for my neighbors to know what I have. I am a very new dissatisfied Verizon customer. They act in bad faith with their customers, they seem to only care about profit and not providing good product and good service. Everything has been a bait and switch, they're contradictory and hypocritical with what they tell their customers and what they do.

I called last weekend and was told by the representative that she couldn't switch it so we could have "some" data as she agreed that we shouldn't be without data for a WHOLE month!! My oldest son lives out of state and cannot access any apps including GPS to get to and from school an hour away from him! I tried calling to speak with someone to help me with actually getting what I am paying for, and held for 20+ mins. I pay 500-650$ per month for service which is not being provided to me.

There's really no reason for a small issue like this to take so long to resolve. I just wish big companies like Verizon would realize how important customer service is because to be honest I'm thinking of cancelling my contract with them and moving on to a new service with a better customer service reputation. This is not the first time Verizon has wasted my time with their slow and inefficient customer service but will hopefully be my last.

Overall, I had a terrible experience with Verizon, and eventually just had to give up and go with another company that I hope will be better. To top it all off, although they charge you ahead and the minute you add something, when you cancel, they do not give you credit for when you cancel, but rather charge for an entire month even if you not using it. Their whole system is designed to rip off consumers who are not paying enough attention to their manipulation. Stay away from this horrible company!!!

After signing up, I received three separate emails regarding the phone, high-speed internet and DirecTV showing different prices than what we were quoted (with the exception of DirecTV which was accurate). I initially called Verizon to see why I was getting different prices and being billed separately by DirecTV. I was told by the customer service rep that I was never signed up for a "triple-play" bundle but a "double-play" via Verizon and that the Direct TV was ordered separately.

The customer service rep told me that I must have set up the DirecTV separately and that Verizon couldn't have possibly done this as they "no longer offer that bundle"!?! Annoyed, I asked the rep how on earth I could have set up the DirecTV account myself when it was quoted as part of the triple-play bundle AND the ordering rep set up the various installation appointments? She couldn't come back with a response so I asked to speak with a supervisor. I was told that the supervisor was in a meeting and could not speak with me. Instead the CSR said that she could open up a ticket to have a supervisor review the original transcript notes of the initial order from August 7th. I was told that the inquiry could take up to 2 weeks to resolve!!! That should have been a harbinger of what would follow - there have been so many issues with this switch that it has become truly a nightmare.

On the 12th the Verizon tech arrived at our house and worked at setting up the phone/internet only to find that there was a "bad wire" somewhere between a street up the block and their junction box and that the wire would have to be repaired before they could continue with the phone/internet installation. There was no issue with any of the wiring at/in our home. We were told by the tech that he would put in the repair order and that either he or another tech would be back the follow day to complete the installation.

That never happened. Fast-forward 7 days, 10 phone calls and still no phone/internet service via Verizon. Seems that no one - from the local tech foreman to the Verizon customer service department - can tell us what the story is concerning the delay in the wire repair. Luckily the Verizon tech had the good sense to leave our Optimum internet intact while the problem was being addressed, but we have been without a landline ever since (and getting charged for Verizon even though the phone/internet is non-operational - See next paragraph).

During one of my many phone conversations with Verizon I was advised that we have been getting charged for the phone and internet since August 12 when (according to their records) service was initiated. I explained to Joyce the CSR that we have no phone and that the internet was never set up (the router is still in a box - unopened on our coffee table) she just said sorry but that we were still being charged. Joyce mentioned that she would mark our file accordingly but did not have any definite resolution for our phone/internet issues.

When I expressed how unhappy we were with our move to Verizon the CSR just kept asking if we wanted to cancel our Verizon contract - no offer to "let me help you to resolve your issues", just a pat this is "not my area" and "I'll have to connect you to another department" reply. It also seems that Verizon doesn't have databases that are connected so you end up telling your tale of woe over and over again to someone new... just disgraceful. After a full week and countless calls to Verizon I am ready to throw in the towel.

End result is that we have decided to forgo our Verizon phone and internet, re-upping with Optimum for a new discounted bundle instead. Even though Optimum is more expensive, their customer service division and tech support are fantastic. NOTE: The Optimum employees are located Stateside so there is no getting bounced around the world (literally) when speaking with their customer service/tech reps. I guess it really is a case of you get what you pay for. Not sure what ramifications there will be for walking out on the Verizon new installation.

Unfortunately, I have nothing good to say about our experience with the phone/internet management/tech or the Verizon Customer Service department. The initial phone tech (Pete) was a good guy but I guess once it was out of his hands there was nothing else he could do. On a happy note: we do like the DirecTV and have only nice things to say for the ease of installation/operation and the tech (Marvin) who spent over 5 hours at our house setting up our system on a swelteringly hot August afternoon. So far, so good with DirecTV.

Day two, finally got it fixed after an hour of my wasted time and more calls to corporate office to finalized the transfer of accounts. Mission accomplished! Well guess what? After all jumping through all those hoops to get the account changed. He tells me they don't have the watch in stock nor does the warehouse have it in stock. You've got to be freaking kidding me!!! He lured me to change accounts just so he could make a commission off me know the watch was out of stock. He assured me he would let me know when the watch was back in stock.

Then after the trouble he put me through and transferred my account to the business account, I found out you have to have 5 devices to qualify for a business account. What the **? He acted like he didn't know this. BS!!! It was all about getting a sale. So his idea was to add three more devices to my account. Are you kidding me? He just straight up lied to me for a commission in his pocket. I ended up just walking out.

I found an electronics store who would price match with Verizon since they were an authorized Verizon dealer. Well here we go again. Verizon will not let authorized dealers to add or make changes to Business Accounts. Contacted the Verizon store and asked to switch my account back to a personal account. Oh they cant do that. At least not for another 6 months!!!! He said if I didn't have the required 5 devices on my account by then the business account automatically falls back to a personal account. So I spent two days jumping through hoops and being lied to from the sales rep at the Verizon store. Be very careful what they promise you so they can make a sale!!!!

My husband called and I conferenced the call and he AGAIN added me as an authorized user. She seemed as if she was trying to scare him into not adding me with all of the warnings about me having access to his account. After he hung up she was still rude and I asked what assurance do I have that I am now on the account. "none, you just have to take my word for it". NOPE I will not just take her word for it. I see that when I call back I will have to do this dance again, I will be talking to my husband and anyone else that has Verizon. I will make it a mission to get as many accounts canceled as possible. This has gone too far for me. I will not pay my money to people that talk to me like a dog. Sorry!!!

I went back into My Verizon after an hour and no correction had been made. Even when I went back in to My Verizon a few days later the change did not appear for my data usage. So I called Verizon yet again and after talking with two customer service representatives learned that there were no notes taken by the technician to indicate the data counter discrepancy. I think it's ridiculous that I had to call Verizon multiple times to get anything done. I usually don't give negative criticism of companies, but after my experience with Verizon I have to conclude that their customer service is either incompetent or dishonest.

I have talked to managers and supervisors but the runaround is still happening. Now, the company is saying that we missed our window in order to receive payment due to the fact that Verizon has caused this to be delayed and postponed due to their incompetence!! Save yourself headache and time. Do not switch to Verizon... I wish I had not!!!

Finally, after an unexplained charge on my bill, I had enough and decided to switch carriers. I tried calling to see if there were any penalties for switching and you guessed it! I could not get a person on the phone. I get my final bill only to see over $400 in charges for disconnecting my service. I call and get the runaround and a supervisory team who refused to talk to me.

Verizon is a rip off. I'm also super upset that they totally changed their plans and didn't even warn me in advance. This is a company that doesn't understand that with no customers, they have no company. It is only a matter of time when they are wiped out of the competition and become no names just like so many other cell phone carriers. People work way too hard for their money to be ripped off, taken advantage of, and receive such terrible customer service the way Verizon does and I know I'm not the only one. I can't even call what I've received 'customer service'.

They promised me a credit of 80.00 after I had been on the phone with them for roughly 2 hours. They gave me a partial credit with a promise from them to pay the balance THEY OWED me. THEY LIE! They are liars. At one time, they had really good customer service but now you cant even understand these people. NO WONDER they constantly have to get you into a contract... otherwise they would not have any customers! They NEVER paid me what THEY said they owe me. We need a Class Action Law Suit! I know one thing... I will NEVER allow them to keep my credit card in their database!

On Saturday, August 6, I purchased a laptop computer. When I got home with it, I called Verizon (picked a number from the many, many Verizon toll free numbers) about getting WiFi service for it as well. The first call I made lasted approximately one hour, and when the call was finished I had been transferred to four different people (spoke with five including the one who initially answered who could not help me), none of whom could help me for various reasons. About 30 minutes after I completed that fruitless call, I placed another call to Verizon assuming I had gotten people who were not knowledgeable about Verizon's services and products. After being transferred to five different people again and still not getting the assistance I needed, about an hour had passed.

On Sunday afternoon, August 7, I called still a different Verizon toll free number and got someone who said she could help me. When I told her the run-around I had previously been given by numerous Verizon call centers and asked her if what I was asking for was possible, she said, "Of course it is, and I am going to set this up for you." She and I talked about what I needed, in within less than 40 minutes, she reviewed what I had asked for, went over my bill with me, and we hung up. She said a Verizon jet pack (modem) would be sent to my home via UPS, and that I should follow the instructions that come with it for set up and activation. On Monday, August 8, I received numerous email messages from Verizon confirming my account changes, order information, new billing information, tracking information for the package that would be delivered to my home, and a survey about my recent Verizon experience.

Yesterday afternoon, the item that I supposedly need in order to set up internet service for my new laptop arrived, and when I got home last evening at 7:00 PM, I began attempting to get set up and activated. I followed the instructions included in the box with the modem, which did not work. I set up my new laptop, plugged the modem into the computer assuming that it had been activated and would work, which it did not. A message came up on my laptop saying there was a problem with activation and gave me a toll free number to call (which was different from any of the other numbers I had previously called). When someone finally came on the line, I was told they could not help me and was asked where I got that number. When I told the operator where it came from, I was told I could not be helped there, but I would be transferred to someone who could help me.

After being on hold about 15 minutes, someone came on who also told me they could not help me, but offered to transfer me to someone else who could help me. This person told me he would definitely be able to get me connected. He and I were on the phone about 30 minutes, when he decided I had been sent the wrong modem, and he would get the correct one sent to me by August 15, 2016 (Monday of next week). By now it was 10:30 PM, and I had become frustrated and discouraged and asked him if he would just remove my recent request for WiFi for my laptop, and he said he could not do that. He said he would send me the correct modem since I did not already receive the correct one. I told him to please forget it, and I hung up.

This morning, I called a toll free Verizon number that was on one of the many messages I received on my cell phone regarding my attempts to get internet on my new laptop. I asked the person who answered if she would please remove the new account information and put my service and bill back like it was before this nightmare began. She said she would to that for me. She also told me (she was the first person in all of this who offered this information) that Verizon does provide home internet service in Alabama, which is where I live. If I had been told this at the beginning of this journey, I would have contacted a different home internet provider. I am going to send the modem back to Verizon asap!

Now, please understand that each and every time I called or got transferred to a different person, which was many, many times, I had to give all of my account information! When I think about all of the time I spent on the phone with Verizon representatives between Saturday and this morning, it makes me angry that someone didn't tell me about no home internet in Alabama so all of this could have avoided.

I am keeping my Verizon service for my cell phone, home phone, and two tablets, but do not wish to receive any additional services through Verizon. Today when I attempted to open the survey, I was unable to do so via the first three suggested ways, so I am responding to you, which was the last option. Thank you for your time, and I hope someone pays attention to this issue, because it has caused much grief to me.

A few hours later I receive another message that $500 in data charges have been accumulated. I immediately called Verizon to explain that I accepted the $2/day charge and the customer service representative said they could see another device in Florida – my stepson. She offered to put that line on vacation hold, which I accepted, and we confirmed that my other lines would just incur the $2/day extra for TravelPass in Canada, just as I had accepted when getting off the plane. She made notes in their CRM system and told me to contact Verizon when I receive the bill to straighten it all out and that the notes would be there. Remember, all three devices are on the same "10GB Anytime" that lists the 10GB is shared by the three devices ending in **, **, and **.

Fast forward one month: The online bill is ready so I call Verizon. They confirm that they see notes from the previous representative and that the other smartphone was put on vacation hold the same day. They then proceed to tell me that the charges weren’t for that device, rather an iPad in Canada. I replied that I was told that it was a device off the Florida shoreline. Why would a Verizon rep put that one on vacation hold instead of the actual device they contend consumed 254MB of data in Canada for one hour? And, regardless, I accepted the TravelPass for my one single Verizon account so why would it matter? They did not have an answer for either question. Nowhere in the online portal or in that text message does it state that despite being on the one singular Talk, Text, Data plan all devices are separate. Nowhere.

The Verizon billing rep told me she was willing to take $100 off the bill. I told her no and to escalate the matter. A male came on the line and said he was willing to go “above and beyond” meeting me half way taking $254 off the additional $508 bill ($508 for one hour of data usage). I did the math for him and pointed out that data for my regular plan costs $2/mo for every 250MB of data and, furthermore, my monthly average data use across all three devices is about 50% the allotment that I pay for. A tremendous point here is that I’ve been a Verizon customer for many years, called to remedy this issue within 1 hour of being alerted to an issue and that Verizon clearly sees that they’ve been making substantial money from data and phone services that I never consume.

The billing reps contend that 250MB of data is equivalent to apps being open or checking email for an hour. My bill is paid automatically every month, in full. I call in to declare that one device should be on vacation hold while in the same phone call confirming that my other device(s) I’ve agreed to the $2/day added TravelPass charge. I wasn’t calling to shut down two devices. I was calling to confirm the additional charge of $2/day for my data plan… a single data plan, not three separate ones. Nowhere in Verizon’s website or in that text message does it say something to the effect, “although many devices share one data plan, each device’s consumption of data is treated differently.” Verizon is willing to lose a customer that pays approximately $2,040/yr for a $508 overage charge that I had agreed to pay $2/day for the same inclusive data plan. This is not only bad customer service, it’s horrifically bad business sense.

I have been an excellent customer for 15+ years and have always paid my bill on time. I told the supervisor that I was now going to change to AT&T because I was being charged for their initial mistake and was now being treated not like a good customer, but rather as a bother. Goodbye Verizon. I hope many, many people read my review and contemplate my horrible experience with you.

On 6/30/16, I paid what I thought was the final bill (conf # **). On 8/7/16, I received a bill in the mail saying I owed $237.66. When I called, I spoke to someone who was argumentative and told me she could not wipe the $237.66 from my bill. I told her I wanted to speak to someone who could. Instead of immediately transferring me over to a superior, she tried to accuse me of lying and saying, "You thought your final bill would only be $229.15 after a $175 disconnect?"

After asking several times for her superior, I finally was transferred. His name was Charles (id# **). He said because it was not in the notes that someone had said that, there was nothing he could do. I asked him how many GB I used on my tablet, knowing the answer was 0 because I was on wifi knowing I no longer had a Verizon account. He said because he had disconnected it he could only see to 7/27/16 and the answer was 0. There was no possibility that what I was saying was true because it wasn't in the notes. There was no grey area, only black and white. Even with evidence that I had not used my account, that was not enough.

This all started because I was trying to save money but in the end costed me hundreds of dollars, thanks to Verizon's customer service department and the lack of communication, not only to me, but writing notes into the computer. This all started with me having no complaints with Verizon. Now, I will never be a customer again as long as I live (including family members). I can't believe this is the way Verizon conducts business. This is unacceptable.

I wont stop until these people get their price of overcharging me and bullying me over the phone because of my accent. The agents would pretend not to understand you in order to hide their modus operandi of ripping off customers just to get themselves paid. They thought that charging a single parent using 1 cellphone of 157 dollars is rightful for them to survive. How could they survive by ripping a single parent with a down syndrome baby off of her money to feed her children???

I am exposing their illegal business because my heart is so heavy by now since they repeatedly do this to me thinking that I am a soft target for their fraud! Their business might be legally established but their ways to earn money is not! It is borne out of fraud, over-charging, and bullying customers with accents over the phone! I have issues with them of different reasons at least every month. They are not honest to their customers, therefore they can not be trusted.