Verizon Wireless Reviews

I have been a customer of Verizon since I got my own cell phone. I think it was sometime in the 90's. When my husband has mentioned going to another company because a plan might be cheaper. My comment is always "I will stay with Verizon". One ultimately I don't think it would be cheaper. After taxes, kids, and everything else is added in. Also the longer you are someone's customer the better service you get. And that is what has happened with Verizon!!

I have had Verizon for 2 years, and my bill is 188.00 per month for 3 phones with 24 gigs of data and roll over. You get exactly what you pay for and we love them. We also have auto tech support we absolutely love it, when we have a problem if ever there is a real person there to help 24 hours a day, in my opinion there is NO BETTER CELL SERVICE OUT THERE. I check every so often and have yet to find anything that even comes close, be very carefully what you step in with other companies because you might very well end up with something on your shoe that doesn't smell the best. REMEMBER YOU GET EXACTLY WHAT YOU PAY FOR. And if you have anyone else you might just want to get your running shoe on and run over to Verizon, we are very happy and don't ever plan on leaving.

My mother had a stroke that has left her bilaterally paralyzed and my brother was in the hospital for three weeks very ill. Verizon called me two days after my due date. Verizon actually thought, that even though they understood the circumstances, I should have stopped the care of my family and called them to tell them when I was going to pay the bill. I did return the third call (which was only four days after the due date) to tell them I would not have the opportunity to go to the bank and deposit my checks so I could pay them until then, and they insisted on knowing when I would be able to do this. The agent said "I would be concerned about my family too, but you don't want to lose your service do you?"

I been with Verizon for many years 8-13 years. I have four lines with them. In the last three month I have had to spend 30 plus hours on the phone with them correcting my bill. In November 2016 I bought a new phone. My old phone battery was not staying charged so bought new phone. Bad bad choice unknown to me I lost my unlimited data plan and they would not give it back. Verizon said that since I delete it I could not have it back. I told them show me where I signed Verizon. CS said they did not have to. They said they don't have nor does anyone have a total unlimited data plan, everybody throttles down speed after so much usage. UPDATE VERIZON HAS UNLIMITED DATA. THANK YOU SPRINT, C SPIRE AND AT&T! VERIZON will not help you, I have a extra devise on my plan now. They say they can't take off bill until the fraud decision revues.

Beware of false switch-over promotion. Due to the weak phone signal from my previous carrier, Verizon promised me a $1000 gift card to switch over from AT&T to them. They told me I will receive my gift card after I got my final bill from AT&T. A month later I received the final bill with the total amount of $750. I went back to Verizon store to get my switch-over gift card, guess what? They told me that I am not qualified for the switch-over gift card because I am on BYOD (corporate app dan data on employee device).

About an hour ago I mistakenly upgraded my two phones to Verizon's new unlimited plan. I did this online. I was misled to think that I would be saving money when it actually costed me an additional $120 or so. So I immediately called back to try to reverse it back to my original plan. The representative told me that they can't do anything about it until the next cycle. Meaning I would have to pick up the additional cost until the next cycle came which is a month away. I explained that their technical inability to adjust does not constitute a resolution to this matter. In normal cases for consumable products and services one can return an unused product or Unperformed service to get a full refund.

I have never experienced poor reception with Verizon and it's the only service I've ever had. Customer service (telephone) is excellent. The store, however, is not staffed appropriately and I try to avoid it at all costs.

Verizon seems so expensive for cell service, without much improvement in service over the years. You'd think with the broader competition, prices would come down, but Verizon still seems to charge "premium" prices.

After my iPhone 6 was paid in full, ironically my service with Verizon Wireless became erratic and unreliable. After months of phone calls, trips to the stores, I finally consented and upgraded my phone. Chad, the manager of the store, said I would get a $400 trade in allowance. I got my bill and guess what? No trade in allowance. None. I went to the store and Cliff, the owner, said it takes three billing cycles to see the trade in allowance because they want to make sure you remain a customer. We have been customers for 10 years, 8 months!! They get the old phone, they get their payment, and I get the shaft! Purchase made January 6, 2017 at the Verizon Wireless store on Dorchester Road, Summerville, SC.

First of I have 5 lines with Verizon and the cheapest unlimited data plan. The offer is $110 which will cost me over $300 a month. Now how is that helping your customers and lowering their bill. Also I need to suspend a line and now they charge you an extra $10 to suspend a line and still you have to pay the access of the line and device payment. I just don't understand. What kind of cell phone company is this trying to help to their customers when looks like you're just trying to make things hard on them and take more money. I wish I could pay every one of my phones off cause I would be done with Verizon. You are the worst company with your plans and the highest.

International data usage - bought an add-on for overseas coverage during vacation but it only went through half the time. Customer Service - phone wouldn't charge so took it in with the charger to be serviced. Was told there was nothing wrong with the phone or charger. Discovered later that the charger was the issue but they failed to fix it when I took it in. I believe it was a ** issue (I am **).

We have been customers since 2002. We have 2 lines and I feel as though we overpay. There should be a position at the company who's job is to review accounts, especially the loyal customers. They advertise specials on additional data, etc. Why can't they contact us with these type of offers? The fact we are paying $150.00 month for 2 lines and 3 GB shared is ridiculous!!

Situation in Store 02/08/2017: Store Location Rt 9 S, Manalapan, NJ: My current phone is a Droid Maxx and the WiFi chip no longer works so I can only use data. My option given by a Verizon employee was to upgrade or live without WiFi paying for a larger data plan. I was going to upgrade until I was told I would need to pay a $30 fee on top of the monthly payments for the phone at retail price because Verizon doesn't discount phones anymore. I was not happy with this because my phone bill will then increase dramatically. I have been with Verizon for 15 years and as a thank you for all of my loyalty with the company was 0%discount and an upgrade fee. I was going to upgrade to the iPhone SE, 64GB.

Their billing is fraudulent and customer service number hidden. Each month to two months I need to call to review my bill since they add fees that are not agreed upon. I could not find the customer service number on their website, had to do a Google search and then stay on hold forever. Terrible company and I've been with them for 15 years. Will be discontinuing service upon my contract ending.

Same numbers which work fine most of time I am unable to call keep getting "call cannot be completed as dialed". When they do not work, it is impossible to call those numbers. Called customer support, before I even got to talk to a person calls kept getting disconnected from Verizon! They kept disconnecting me. One time it said "please try to call later bye", other times it just disconnected my call without any message. Completely unreliable service. This has happened randomly with other numbers too which work fine one day and then they just don't work.

When the salesperson talks to you they don't tell you about all of the hidden fees and when your first bill comes and it is twice what you were paying for your AT&T Phones and with 9 days left in the month we get a text saying we are getting a $15 extra fee for going over our DATA and we call in and they suggest that we increase our DATA plan. We only changed to Verizon Cellphone Service because the salesperson told us they would pay off our old phone plans at AT&T and our monthly plans and cost would be the same with the same benefits of the AT&T Plans and the same DATA or more with rollover Data and unlimited calls and texts. My Wife said that our bill is going to be around $190 a month instead of around $150 at AT&T and we are on a fixed income and I don't appreciate being bamboozled!!!

I am a very long term Verizon customer. Their network coverage is good but so are many others now - for far less cost. Whether in store or by phone customer service involves very long waits & is increasingly useless.

I Can hardly get an American rep & those in other countries do not understand english, ask to be put back to an american & they refuse, live in area where Verizon is only service we get, the other companies have no service in our area. The Directv techs have AT&T phones & they have no service here.

I have had cellular phone service with Verizon Wireless since 1996. Unlike many other companies I have long-standing relationships with, whenever I have the need to contact Verizon customer service, one of the first things their representatives do when they look up my account is thank me for my years of patronage (shows I am appreciated).

I'm being hack through the SS7 network. I can't use my cellular service without having blocked phone calls. My text messages and phone conversations are being compromised through the SS seven network. Something needs to be done. I've been experiencing this for two years with Verizon. I've been through seven cell phones, seven phone number changes and nothing is being done.

I love them to think their rates are way too high, you hear stuff all the time about other carriers, but, I need facts on them. Being a Verizon customer for about 6 years I have facts... still think they are too high.

I had paid off my contract with AT&T. I was looking for a new phone system, looked at Verizon and they were supposed to be the best system out there. I went in and talk to a sales rep. I showed him what phone I liked, and TOLD HIM "I DID NOT WANT TO BE STUCK IN A CONTRACT"!! He said "no problem" and he told me about the phones and what they could do. I said "fine I'll take them." Then he said an iPad came free with them, would I want one. Of course I said yes! But the one thing he did not tell me was they were under contract for 4 years.

Spent 3 hours ordering a phone via web chat. Phone delivery attempted but passive signature is required. Left signature for delivery next day. Got phone next day. Coolio. Opened box. Only one page of instructions. That sounds promising. Very excited. All I need to do is power up and follow the instructions. Yay! Power up and no-go. It says to make sure I have all the bars and try again. Out to deck and try. No Go. Let me try the other end of the deck, hold up to sky. Bars look excellent. No go. It says to call customer service. Yesh! Called customer service and she can't get past the screens without an account number. No account number on packing slip. Went out to website to try and register online to get my account number. Can't. Phone not activated. Must have phone activated.

We’ve been loyal Verizon customers for 12 years now, since 2005. For the Black Friday special in November 2016, Verizon was offering trade-ins for iphone 6’s in good working condition for $649.99. Since our local Verizon stores weren’t offering that deal, I called Verizon and talked to at least 2 different reps about the trade in before I decided to do it. The iphone 6 that we used for trade in was in perfect working condition and near perfect cosmetic condition.

Had an account with them for many years. The first time they screwed me, they lost all of my contact information from my phone. Now, about 6 months ago I left Verizon and canceled 2 phones. I was also paying for a tablet on the account. When I called to cancel, they gave me a wrong account number so that I would have a tough time transferring my phones over to another carrier. They also did not downgrade my phone data plan as they promised for several months until I paid off my tablet. Pretty much stole $200 over those months. OVERPRICED! NASTY ON THE PHONE! NOT WORTH IT! NEVER AGAIN!

Lately calls are getting dropped even when sitting in my house talking to a business. I'm getting an unreasonable amount of unsolicited calls especially those from foreign countries that falsify where they are calling from, for example the government grant scam I had 8 calls in 1 day from 4 different numbers from them. I block the number but they keep calling and caller ID with them is a joke. When you're within a couple months of your contact ending they stop sending updates to your phone and it malfunctions thereby creating a need to replace your phone. I'm sure this is true with all the cellular companies, but I thought these things should be brought to light and stopped. Thank you.

Service is always reliable and their mobile app is really useful. I wish they had more affordable unlimited plans but it's easier to avoid overages with their new system where they will slow down your data when you are over your limit.

In July I was speaking to Verizon Customer Service on the phone. I asked them to add on an option that they have, which is called Safe Mode, so I wouldn't be charged for going over my data.. They told me it'll be an extra $2.00 fee and I agreed for them to add on the mode. The mode prevents from going over data, when you exceed your amount given per month. The customer service representative told me he added the plan on my account.. However, in December, I got a bill of $1,122.84 for one month. This is extremely high, considering he told us he would add on a safe mode.

I was with Sprint years ago, and it was great as long as you were on a highway. That's why I switched to Verizon. My phone works anywhere and everywhere. I have never had a dropped call. I also have a really good Verizon store where I live that I trust.

As soon as one service contract runs out, I can't get a reliable connection. Verizon forces upgrades by diminishing service. Every "update" causes multiple problems. Latest one screwed up my clock/time and is seemingly uncorrectable.

I traded in 2 iPhone 6 and one iphone 5c to Verizon in September 2016 when the new iphone 7 came out. I was suppose to get 2 650.00 credits and one 400.00 credit. They only gave me one 650.00 credit and one 400.00. They claim the other 650.00 credit will be coming soon. Since December 2016 I kept calling month by month asking where is my second 650.00 credit. Everyone I spoke to at Verizon passed the buck to someone else. In the end they connected me to the trade in dept whom had my 2 iphone 6 and they said the credits will appear on the January bill. Well January came along and no credit. I then call back and once again they passed the buck from one person to another.

We have a plan with Verizon for the 24 GB per month. We had 10 GB left, they were not rolled over because they only roll them one month. We still paid our bill and on time each month. 10 GB comes out to a over 100 dollars. We paid for them. They were purchased in good faith. They should be rolled over no matter how many months if you paid for them. They are not offering us a 100 dollars credit on our bill, or the Gb. Nothing. Just "too bad... we get your 100 dollars you get nothing." Is this not stealing our money, taking money for a product that was not given. We are speaking also with our Attorney.

I appreciate that I can walk into a nearby store and get help. I usually don't have to wait long to be helped and the employees are usually very patient and explain what has brought me to the store.

I don't care what they say on tv their cellular coverage is terrible, dead spots everywhere you go. For as much as they charge you would think rural Texas I mean populated areas there are huge dead spots.

Amazing. I have been a customer for 20 some odd years. 300,000 rewards. What good are they if you have to spend money on all their gift cards. Why can't you use it for bills, phones. Verizon is gouging people.

I have been with Verizon Wireless for over a decade and have watched the company make changes that DO NOT benefit its customers, but it is hard for customers to leave because of the reliability. I would appreciate someone coming in regulate how they charge. I recently had a $80 charge for data overage and when I called to discuss the representative could only allow for a $20.00 credit. It is awful!!! Verizon is price gouging and stealing from its customers and their loyalty.

Verizon bait & switch. Anyone you talk to, get their name, then have to call back, there is no record of the conversation. Can't have any type of verification unless you record the convo from your side. Connections are questionable.

Verizon bill every month changes. And I'm still trying to figure out how all my lines have different line service Prices. How some phones are on cloud and other are not. But what really chaps my ass is. I have a line I'm not using. I wanted to cancel the line. I was informed that it only had 3 months till the contract ended. And it would be better to finish out the contract because it was going to cost me 275.00 dollars to end the service early. 3 months from the end of the contract. And they wanted that kind of money.

The worst company I've ever dealt with in my entire life. Needs to be sued. Stealing money. Conned me into getting $1 extra basic TV service, which I knew would get me in the long run. Turns out this was attached to my package with internet... If I cancelled the TV which later becomes $10/month I would lose my 24 months discounted internet. After I moved my services I had to call in 3 or 4 separate times at length to for the very straightforward ability of being able to install new services at a new address prior to actually getting there. They first sent a technician from the address I was moving from. Finally I had to move there first before being able to get a technician who did a good job. They charged me twice for a router which I already owned, and I had to call to undo this charge.

I recently moved to this company looking to improve my cellphone service, especially my data limit. I got a Verizon plan, which include 16gb + 8gb bonus a total of 24gb. This data is so posted that it could be used in US and Mexico for the same cost and that a safety mode will automatically turn on when run out of data. However, I have been charged extra for international data fees every month since I moved with them approx. 4 months ago (over $800dlls once), which has forced me to call customer service several times and spent over 10 hours of my time trying to solve this issue without luck. I had ask to speak with a supervisor like 3 times, and they just go around. Honestly, I feel very frustrated with this. Horrible customer service as well as the data service. Stay away from this company if possible. I will try to switch back with AT&T since I spent 4 years with them with no problems at all!

Verizon Wireless, Can you hear me now? VW can never fix anything. I know someone who was hired recently by VW and he told me VW does not give a damn about their old customers, all they care about is getting more new ones. (This was in his training.) When I call Verizon for any reason, I always call back at least three or four times because whatever the first rep tells you, the other three tell you it can't be done, it was never notated, and blah blah blah.

On Black Friday 2016, Verizon ran ads in print, TV, and radio offering select new phones for $10 a month per phone over 24 months. The phones were normally $28 per month per phone, and the deal offered an $18 per month credit to reach the $10 per month price. I bought two Samsung Galaxy S7 phones, and printed a copy of the receipt that stated I would receive the credit on BOTH phones. A few days after I placed the order, I received confirmation that one phone would receive the discounted price. I contacted Verizon no less than 3 times asking about the credit for the second phone. I was told that it would take time for the system to catch up, but that the second phone would be covered.

October 2016, I upgraded from an iPhone 6 to a Samsung Galaxy 7s. After having multiple issues (phone calls being dropped, sound going in and out, the phone dialing other numbers while it was on speaker during a call. Just to name a few). After 2 phone calls to *611 and a visit to the Verizon corporate store, a refurbished phone (, not new like I was paying for), a refurbished Samsung Galaxy 7s was overnighted to my home. This replacement phone was having similar issues as the first phone. We then took it back to the same store where they transferred the information.

Just found out I pay a line access fee of $20.00... fees, tax fee on new device fee... This crooks need to be shut down and to add insult to injury... after speaking with them you receive several calls back re customer service... Employees have been fine. Their program STINKS... They are a disgraceful, disgusting corporation and I applaud ad agency who NAILED IT with their "we've got fees!" ad. Do something.

Negative stars. Beware of these pushy salespeople that will do anything to sell insanely overpriced accessories and useless extras to unsuspecting customers like my mother. She is disabled and on a very fixed income, but these thieves do not care. She went in to the Fort Oglethorpe, Georgia store to get a cheap smartphone after her iPhone 4 broke. She specifically told the associate Tiffany ** that she needed her monthly bill to go down, as it was already too high for what she really uses and needs. She set her up with an iPhone 6 and two of these horribly reviewed "Hum" devices for your car, telling her that they came with the phone and that her monthly bill would indeed go down. Yes they're a promotion and they come "free," she tells my mom who has no idea what these even are. She thinks they're just a roadside assistance membership.

When looking for cell phone service dropped calls and coverage are most important but you also must consider another factor, billing, payments and customer satisfaction. I went to paperless billing several months ago as my bill would arrive in the mail about the same time I would get automated calls and messages that within 24 hours my service would be disrupted. When I actually spoke to a rep on the phone about this they told me actually I have until the middle of month but they prompt customers via phone and text anyway. And these are unrelenting, while I have been a customer of theirs for over 10 years, and have only been late several times, I get urgent and harassing calls and texts each month, although my bill is not late. Be prepared to be treated like a servant, not customer, should you select Verizon as your wireless provider.

I've been a Verizon customer for 15 years. They sent me an email offering me a better plan for less money each month. I called about it and questioned the representative about the details. He assured me the plan offered more than the one I currently had and would cost me less each month. After many questions I agreed to accept the new plan. When I received my bill this plan was in fact $10 more a month, not less. I called Verizon and asked them to switch me back to my old plan. They told me that's it's no longer available. A total fraud! I was totally duped!

My family joined Alltel because they were known for having exceptional cell service in our rural area. When Verizon bought them out they told my family that we continue with the same contract without any issues. When I went to college I met my now (wife) who had a different carrier. After a month of texting back and forth I received an angry phone call from my mother saying that she got a cell phone bill that was $1000+ and that it was my number that was racking up the bill. Of course I was confused because I had kept well within my limits, this continued for three more month until finally my parents shut my phone off. I had no phone my entire way through college.

As a business with 12 employees, I have customers and employees that rely on contacting me. Friday at 4:30 PM was not a time to be lied to. Especially when customer care is not open until Monday. My phone number being active is very important to me.

I purchased a hotspot with Verizon on a 15 trail to see if I would get service at my cabin. They reassured me I would not get charged. I returned device as I did not get service. They made me pay the monthly service I used on the weekend I tried to get service that was too slow for me. They attempted to charge me again the following month where I spent the next 6 mo providing credit card statements, etc to show I had already paid a full month and had returned the device that I should not have been charged in the first place. They refuse to solve my issue and this is now on my credit report for next 7 years. DO NOT BUY VERIZON WIRELESS SERVICE. Go with ATT. Much better service and coverage.

I am sure I am not alone. Verizon customer for many years. Finally decided to upgrade to Pixel phone at Verizon urging to do so with promises of rebates on old phones, no contracts, rollover of unused data from previous months not used. etc. Needless to say, after literally, speaking to 7 reps from all different areas, and doing EXACTLY what they instructed to do, I never got the rebates, was put in 24 month contract, was denied rollover they make a big deal over on T.V., told lies, rude, arrogant and downright nasty people. Keep sending you to different people who promise to do this and that to correct the misrepresentations, and nothing happens except my frustration level elevating to the point where you just want to vomit.

I approached Verizon Wireless in order to save money. They constantly gave me various, inconstant prices for their "new plans." I was told to contact customer service for a manual adjustment in order to comply with a price I was quoted for a new plan the prior day. In contacting customer service, the rep told me she not waive a monthly "line service fee" that I was not quoted the day before. The line service fee is not included in Verizon's prior plans. They are baiting their customers with what looks like attractive new plans to save money and get more data coverage. They have inserted a bogus "line service fee" into their new plans to gouge consumers and heap more profit.

I signed on with Verizon on the 15th of January of 2017. So about 9 days ago. I had to go into the store and get another sim card yesterday because my calls were dropping and now they are saying that I have used 3 gigs of data in one day downloading stuff from one phone to the other so that I can give them the phone to pay the final bill when my Wi-fi at home was connected when I did this. The customer service is no good. The wireless service is no good. No wonder the Verizon guy went over to Sprint. Verizon does not have the network or the service and they are overpriced and no unlimited data plans at all. Stick with Sprint because T-mobile isn't any better or try AT&T. I am looking into Cricket now. I heard they are good too. BTW... I only purchased 4 gigs of data for two phones because I only use 2 gigs a month so that is the added insult to injury.

We have been with them for 20 years and although I hate their politics but I must admit they have the best reliability. We don't have dropped calls like other carriers. I know neighbors have (Sprint.) I wish they had better policies on net neutrality, anti trust, etc. They have good customer service at the local store though it is quite a wait. Phone service is good, English speakers, and problems resolved.

Called Verizon for assistance 3 times. Had a phone plan that allowed for a tablet for free. Went to Middletown Verizon store on Dec 2016. Told the store I was turning off my plan. Which should have cost me $250.00. I ended up paying $550 and another $150.00 in late fees in Jan 2017 (2 months later). Store did not turn off my free tablet (free on my plan) so Verizon added late fees to my so-called turned off plan. I ask for customer manager who also told me "NOTHING I can do since you paid (in order to keep my credit clean)." This company is the biggest ripoff and poor service. I am 25 yrs old and will avoid anything Verizon in my future. It saddens me that my parent just got Verizon TV service and my mom assured me she will go to Comcast when her contract expires.

I changed my Verizon Phone Service over to another provider. I requested to export my phone number to the new provider. Initially the phone number was exported, then I received a message from my new provider stating that Verizon would not allow the export of my phone number I had for years. The new provider requested that I contact Verizon of the issue. Verizon informed me that they were not stopping the provider. Once the phone was disconnected they blamed me and the provider, though we requested the export of the phone number numerous times before disconnection. I did the same exact process for my mother-in-law two weeks later with Comcast and did not have any issues. Verizon informed me if I wanted my number, I would have to resign up with them, go thru a credit check and they would give me the number at about 59.99 per month.

Carrier makes it difficult to figure out your bill. They over charge for phones, and then if it get stolen it is impossible for them to take that phone off your bill. If the actual wi-fi and phone use wasn't so reliable I would leave them in a heartbeat. Overpriced!!!

This new Verizon Wireless store that only cares about making the sale and very little else. Came in with a broke phone, they could have told me that it was under warranty but choose not to, rather, sold me a piece of junk Kyocera Hydro Elite. Had problems with the phone after week, but I failed to return it within 14 days. Told me that they could do nothing for me at eh 17 day (72 hours over the limit) mark (nice right 3 days). Told me they're not a corporate store and to drive up to Cranberry and talk those corporate store people. So I did that.. Again nothing. The Verizon corporate store does not sell that brand because it's junk (his words not mine). Then I was told to call Verizon 611. Yeah, can you believe this?

Verizon has owed me $120.00 for four years for a phone I traded in. I've spoken with a lot of people and no one seems to be able to help me. If anyone knows how I can be helped please let me know. If I didn't pay my bill they would let me know immediately.

On 9/29/2016, I called Verizon to cancel my account. I had been dissatisfied with the quality of customer service for some time, so had decided to cancel my account. I paid all the necessary fees and costs to attain a $0 credit and was verified by the service provider that my account had been cancelled and I would not be receiving any more bills from Verizon.

We drive cross country at least once a year. I carry my iPad and iPhone so I'm usually covered at all times. So far Verizon has the best coverage on route 40 with only a few spots without coverage. However, the desert could use a few more towers. We had to contact customer service a few times and were very satisfied.

I have a promotional contract with Verizon which is over the Jan. 2017, I wanted to upgrade my phone but I was told that since it's a promotional contract that I had to change my contract, which I don't want to do. So now I'm checking out other cellular phone services that want my business.

I travel frequently to locations in Northern New England where other service providers, other than Verizon, do not have coverage. Before switching back to them, I had an AT&T service which was more expensive and less reliable when traveling (roaming). Also their reps seemed more impatient and less willing to help when I contacted them with problems or questions.

If you do not want to have to read the whole story: VERIZON IS A NIGHTMARE -- DON'T EVEN CONSIDER SIGNING ANYTHING WITH THEM! I have been a Verizon customer for 15 years and will go out of my way to pay extra to end my relationship with them. They have made wireless options so limited that you are trapped with horrible plans and service.

Verizon has strongest connections but charges for everything and frequently making mistakes on charges in their favor. They constantly change prices for services but screws customer with plan contracts and exorbitant cancel fees. Make phones obsolete needing service or maintenance, no choice but to upgrade. Violation of privacy laws in terms and conditions a lay person can't understand the rhetoric and no choice if they want to do "Security!" upgrades filled with other embedded data mining and invasion of privacy. Unethical practices of selling customer lists and info to 3rd parties. The individual is screwed. Who's protecting us from greed and avarice? At least there's Consumer Affairs!

Verizon has been my wireless phone network for over close to 17 yrs. Their connections across country and around town seems to be the most reliable. They are a great carrier but their prices are way too high compared to the competition and I'm not sure why. I plan on switching as soon as my plan runs out.

So I have both Verizon Fios at home, and for my business. I am moving my business back into my home, so I wanted to cancel the internet and move the phone service onto my residential account. These people want to charge me an early termination fee even though I'm moving the business to their own company! They're not losing money on the deal, so why are they charging me $1000?! This is obviously upsetting and unfair. The only problem is, switching to a new provider would still cost me the fee (and the other available provider is Xfinity, and NO WAY on that one). So, I'm stuck either paying $1000 for Verizon to do some simple paperwork, or pay out the rest of the contract monthly having BOTH business and residential accounts (two different internet accounts!) at my home address. This is ridiculous.

I have been dealing with this issue with Verizon for months and they could care less! Verizon is telling me "Too bad. Buy a different phone then, but you still have to pay for the M10" and it drops calls constantly. They said, "Oh it's not our network, it's not the phone," really??? BS! I am requesting a full refund on the M10 and stop the payment plan, replacing it with a phone of my choice, or going to a different carrier and will be expressing this story. Even Verizon deleted my valid review... pathetic and unethical business practices!

On June 16, we bought two iPhone 6s's on the first day of Verizon's two-for-one deal. We were told a rebate debit card for $650 would be sent to us by October or November. We called Jan 4th about not receiving the card and were told the store did something wrong on the paperwork which caused the rebate to be cancelled and the paperwork closed. We were not informed of this, and had no chance to correct any problem. We have twice pushed for a reconsideration, but are getting nowhere. This smells to us like a pure scam. We would like to know the best way to fight this. Anybody?

Most things I need to research were easily find on the Verizon app. No matter if it's over the phone, in person, or online, I have received excellent service. Plus I always learn something new every time. They are always so helpful. I never have the urge to roll my eyes when needing help from customer service.

Verizon just came up with a new plan they said would cut my rate in half and keep me from going over my data every month. It did not cut it in half, but it did go from $146 down to $88. Until before the month had ended I was already in overage and I was faced with going with the next option for the new plan, which is doubling the data outage, which is really more than I need and cost ONLY $20 LESS than my old plan or being penalized. They know how much I use so they conveniently don't offer me a plan that is right for me. They are not competitive with the other companies when it comes to data usage. They have already said that they will never offer unlimited data like other servers have. They promise you the world, and they have since day one, and you get nothing, but it is the brightest and most polished and shiniest nothing that you have EVER SEEN! It's time to change.

No matter where I go I can usually get service, that is unless I go spelunking. I have a place in western New Mexico, at first I had a bag phone with Alltel service. I could get calls out at $5 a minute. Then I got AT&T and never got a call out, but when I got Verizon, if I stood on the deck facing southeast I got calls out. Ever since they have improved service. Now I can be inside and use the internet and make phone calls with little problem. I would never risk using any of the other services because I need the service there. Other members of my family have T-Mobile, they might as well leave their phone at home.

I have been with Verizon for many years and have been extremely satisfied with the service. Their coverage is very large and accessible. My only disappointment with them is that I feel they overcharge for services.

Verizon bought my original carrier in the '80s. The transfer was seamless & I have had excellent coverage no matter where we have traveled. That would be Nova Scotia to Phoenix. I have called them 3 times because I needed my phone to be a hotspot. They complied and removed that service immediately at my request. Have never had to call them for a problem.

Verizon has decent service most of the time but their pricing is too high for the product. If my employer was not paying for my phone and monthly plan, I would be with a different carrier at a lower rate.

I was Verizon customer for 2 years in September 2016. When my contract finished they charged me a lot so I contacted them in 11 of October 2016 to cancel my account and I talked to them for more than an hour to be sure everything is fine and the customer service said “Be sure everything is fine and we do not take money from your account anymore.” I started with Mediacom. I checked my account as I do not do it properly and I noticed in 23 of Dec 2016 Verizon took more than $60 from my account so I noticed they charged me for 3 months while I asked them in Oct to cancel my line. It means I paid to Mediacom and Verizon at the same time while I used just Mediacom internet line. I called them and complain them so they made different excuse like “Your account is still open and it seems somehow you did not close or the person did not do the job properly.” so they offered me if I come back to them they will give cheaper than Mediacom so I accepted.

Verizon is a little more expensive than other carriers I have looked into but they have excellent and very reliable service. My calls drop a lot less than my friends' calls on companies that are not Verizon.

I purchased the Samsung Galaxy Note 7 from Samsung a few months ago. Anyone familiar with the phone is aware of the debacle regarding said phone. As a result, I will keep my complaints about Samsung to a minimum, and will use this opportunity to discuss only the issues that impacted me AFTER the update was pushed out on the phone without my permission, preventing me from charging the phone again. So I contact Verizon to coordinate picking up a replacement phone. I am told that I have a past due balance on my phone that must be paid BEFORE I can have my phone replaced... Wait, what? So let me understand. I have an explosive device, which has been forced to shut down, and I can't have it replaced, even though I have PAID FOR IT, until I pay a past due balance to a phone carrier who's only affiliation with Samsung is that they are the retailer? Ok, I guess...

Made the mistake of making a promise to pay and then paid the bill on pay day. Which meant a duplicate payment. I have requested my money back for the duplicate payment and they have denied it. How are they allowed to keep your money? I am looking for a new service provider today.

I have had my Verizon account for 15 years. They are a little more expensive than the competition but at one time they had a better coverage area for the West TX area and their customer service has always made up for it so I have stayed with them. That is no longer the case. Coverage across carriers has equalized greatly and not the customer service has gone to the dogs. I had a problem with a damaged phone that is my only work phone.

I started with Verizon (Cellular One) on December 1992 and their coverage is unprecedented. The goal needs to be no dead spot areas anywhere in this country and it can be done. I would never go with another carrier unless it was AT&T which is closest in coverage area as Verizon.

I checked my data on the Verizon app. Said I had 18 something gig that should have carried over. Next morning I checked and only 8 something gig carried over. Called and couldn't get answer as to why. Told to call back when get my bill. I can understand a 1-2 gig difference with time lapse but not 10 gig. Ooooo and the lte a lot of times can't download apps and it says lte.

3 Issues: 1st: My wife had her phone on the same plan as her father; created her own account and transferred her phone number over. As we were leaving the store she was getting texts about data overages. We re-entered the store, address the gentleman who assisted us and asked him about it. He said, "I'm sure it's just a small error while the line transfers. If it's an issue at billing just give 'em a call." Trusting him, we did just that, avoiding all data use for the next few weeks 'til the billing cycle ended. The bill came and sure enough, we got slammed with data overages. We called customer service and despite being on the phone for over an hour, they concluded that it was all legitimate data usage and refused to refund the overage charges.

I have had Verizon wireless on my Apple iPad. It was time to change my credit card number for auto pay. This has been a hassle in the past, has taken close to an hour. This time it was a repeat and then they sent an e-mail, discontinued account. They have idiots working their lines. I would have to go back online to re-register. All this just to change credit card number. I have terminated this account. Not worth the hassle. Verizon doesn't deserve my money.

Overpriced. Customer service is horrible. Some individual employees are fantastic but the Verizon system drags everyone down to an inefficient mashup. Lower the prices by at least 50%. Give your employees ideas and thoughts real consideration. Listen to the customer and give them some real service.

I think that their customer support could improve and the wait times at the stores near me are long. The reception is good all over the country but up until my last visit to the store the customer service wasn't what you would want it to be. The prices are high and there isn't much flexibility with their plans.

We decided to switch phone carrier and called around for prices. Verizon had the cheapest prices and it was the last day to get a free phone. So we rushed in to take advantage of the phone offer. What we were told about phone was only partially true, but decided it was an honest misunderstanding. Because of the phone misunderstanding we ask at least twice about the price we had been quoted and it was affirmed that it was correct. We were quoted $83.00 per month complete including tax for 2 lines unlimited text and minutes and 2G per line. The salesman did tell us that we would be making a payment on our "free phones" for the first two months and it would be credited back to us on the third month. We were told that our first bill would be around $99.00.

Verizon is a scam. I bought my iPhone 7 in best buy and was free when you upgrade. Saturday night they sent me a bill, but I ignored. Today, Monday morning I called Verizon and they want charge me the phone. This is scam and I will take Verizon to court's house!!! I don’t like problems.

Verizon is the best service typically across the USA. We travel in a motorhome to remote places where AT&T and Sprint do not work at all, but most of the time Verizon will work. However, Verizon fees, forcing us to upgrade or pay a higher monthly charge for the line, and having overloaded cell site in our home area resulting in slow download and upload data speed at certain times through the day are most troublesome. AT&T does not even offer high speed data in our home area and Sprint has a very weak signal. Also, Verizon does not offer unlimited data so downloading Netflix movies is not a possibility.

The customer service at the store is wonderful. The staff work together and support you the best possible way they can! However if you have a question and call the customer service they are not on the same page and don't read the notes on your account. Verizon is a little bit more expensive than other carriers but they are the best. So like in all products that we buy as consumers you get what you pay for, I find that to be true with Verizon!

I am older than most people that have these phones and getting anyone to explain or help me at times was almost impossible. I have had to hire a tech to help me at times. I had questions that I went back to the store to get help for and they at times just didn't seem to care.

My niece in Florida put me on her plan January of 2015. But have never been able to carry on a conversation without it hanging us up, up to six times a call. It's very frustrating. The phone has never worked properly. I have tried twice to get it corrected or exchanged but have to wait a few more weeks until contract runs out in January.

I was offered a new Samsung S7 phone by Verizon on Black Friday after Thanksgiving of 2016. This was to included a VR headset. Verizon promised that the VR headset would be shipped at a later date. After multiple calls to Verizon they promised to send an email that would link us to the VR headset offer. The emails never came. Now the Customer Representative says that it is too late to get the VR headset at no cost. We feel that Verizon lied to us multiple times and did not ever intend to supply the VR headset with the new Phone.

I am leaving Verizon ASAP. I am writing this review to warn people that Verizon has horrible customer service and billing practices. I purchased 4 phones and 2 tablets from Verizon. That's 6 lines. We moved to a new area in October 2015. Last March I purchased 2 additional phone lines and phones. For many reasons I forgot to call Verizon to terminate service for 2 of my lines when the contract ended in March 2016 and September 2016. It's January 2017 and Verizon refuses to refund me the money I paid between the contract end dates, to today totaling $220.00. They terminated the 2 lines today and offered me $40.00 of the $220.00 that they owe me. They also told me to sell the 2 extra phones.

It is going on 6 months now, 3 of which I have not had cellular service. Someone stole the identification attached to our account. We did a police report, sent in a copy of all paperwork Verizon asked for. We have cooperated fully with them. It was proven that the identity was stolen. Different race, height, weight, age, etc. Charges were made upwards of $6500.00, by adding 5 phones to our account. The thief even changed the last name on the account. Verizon said they would correct the situation. So we are stuck with $700 paperweights that we just got in May 2016, and no phone service. I give Verizon a negative 10 on a scale of 1 to 10 on customer service. Stolen identity is stolen identity.

Please do not deal with Verizon. Do not think about trading your phone on line, because process will stress you out. They told me to send in my phone and it worth for $300 trade in, two weeks later they told me my phone worth $15 because it not working and it have a crack. I told them I have prove my phone still working one day before I switch over to Verizon. I want my phone back. They told me once I send in my phone there is no way to get it back. Now I have to file a lawsuit again them. My phone bill is double for what I was estimate it for. This is my second month. They keep telling me to pay for it and I will get the credit on my 3rd months. I login online, the phone bill don't even have enough detail explain why my bill so much. Really don't even think about switching if you don't have the time to play with them.

We've had Verizon for years and haven't had any issues. We had a problem once with our data being used up very quickly over a day. We weren't doing anything different so my husband called Verizon to see what the problem was. The technician examined it and told us what we need to do on our phones to see ourselves what was happening. He then gave us more data without an extra charge. Very helpful and patient with us since we are the "older" generation and not up to speed with the technology!

I was an Verizon Wireless customer for 10 years. At the end of 2015 I contacted Verizon. Tried to get my bill reduced but to no avail because it had became too pricey. To make a long story short I decided to switch carriers because the offer they had was more economical for my family. Verizon sent me a 1800.00 bill in February 2016 in which I called to set up payment arrangements in which I was told I could not do that. The rep told me they would only accept full payment and they would deduct 300 that day if I would pay them the full amount that day. I explained again to the rep I only wanted to do a payment arrangement in which I was told again only a full payment could be made and if I didn't make it they was sending it to a collection agency. 3 days later I was sent a letter from a collection agency. I called them and set up a payment arrangement but there was a 300.00 fee I was going to be charged 1st before any money would go to my bill.

On two occasions I have told one thing but then something different happens. There will not be a 3rd time. I bought the Note 7. What a mess that was. Bought the phone the day it came out. Had to return that one for a Note 7 with a better battery. Then had to return that phone because it was recalled. Verizon doesn't even take into consideration that their customers can afford all these changes. I was forced to trade in my NEW Note 7. I was told that the taxes I paid for the Note 7 would be reimburse back to my debit card within 10 business days. Well that didn't happen. I gave them a call and asked why I hadn't received my money back yet. I was told by another Verizon employee that it would take 1 to 2 billing cycles for my money to be returned to me.

Warning: Do not get into a contract with Verizon. They will rip you off big time. After paying for 10 years over $2400 a year I changed to Cricket to $50 a month. I now see how I was ripped off for a monthly bill of $200 and at the end I get a early termination fee of $280. There is no loyalty to a customer. It is take all you can and rip them off at the end. DO NOT get Verizon and their yearly fees that will lock you into a high rate when you can get a Cricket phone for 50 a month for the same service. AVOID Verizon!!!

Normally I have great experiences with Verizon. But they should not provide insurance if they can't do anything to help you when there is a scam. They wash their hands and leave you to hang. I got Asurion through Verizon. Someone called Asurion and had a phone mailed to a different state than where we live to a different name. Asurion sends the phone and blocks my number. Verizon can't help. They basically said there is nothing they can do. So...why don't they mention this little detail when they offer the insurance plan. A simple "by the way if you get scammed we can't help you and Asurion is prone to scams" warning would have been helpful!

I went in to the Palmdale Verizon Store on Nov 4 and spoke with Bill about getting a new family plan. I was already with T-Mobile. I brought in my current bill to see if they can offer me a better deal. So, he ended up quoting me (in writing) $254 which was about $10 more than I was paying which I was ok with because I knew Verizon was "top of the line" phone company. Little did I know what was coming. Bill advised me that we qualified for up to $600 on each line to pay off our phone lease with T-Mobile and that it would come on a gift card to pay them off. He also said we get a trade in credit for whatever our phones are worth and in which case he said would be $300 per phone. I showed him my T-Mobile bill with my lease pay off amounts and he said "oh yes those amounts will be covered".

I gave these ratings because for the past few years I have not been satisfied with my service provider due to their refusal to compete with the other networks in the area of unlimited everything. All of the other networks are giving their customers unlimited everything and Verizon is still holding their customers hostage to limits. Verizon stinks and I was just waiting for my end of contract so I could choose a better carrier!!

Their service area is very dependable. I have a 21-mile commute to work. I would like to be sure that if I broke down or had an accident that I would be able to make the necessary phone call(s) for assistance. Verizon is known for its reputable and reliable service which makes me feel extremely comfortable.

There has never been an issue of concern. Unlike other providers of digital services, Verizon has never increased my billing with unknown fees or sloppy billing procedures or outright deceptive business practices.

On November 4, I signed up for Verizon Wireless. During my process of signing up for service, I traded in my old phone when I ported my number over from AT&T. During that first week, I experienced issues with my bill because one of your sales representative mislead me stating that my access line charges will be waived for one year ($20). When I contacted your executive offices, Sara attempted to investigate the so-called promotion but was unable to locate it. As a courtesy, she gave me $240 as a credit (12 x $20). That issue was resolved.

I asked to switch to Verizon Wireless and offered my Galaxy 4s in trade. They could not find my model to determine the value so they substituted another phone and cleared it with Verizon while I waited (90 minutes). I was told that I would receive a $300 credit after I send in my phone. Verizon gave the phone value $0 value. After this I went online and found thousands of similar complaints. I believe a class action lawsuit is required. Would all of you that have had this problem please contact me at ** to pursue a remedy?

Verizon offers a nifty app for smartphones to track minutes and data. I share a plan with 3 of my family members and we never go through all 10GB of data per month, but we get notifications when we are close to going over so we know to go easy on the data usage. I've never had a bad experience and seem to always have signal even when my friends with other carriers don't. I've especially noticed that when in large crowds, my service is great compared to friends'. Can't complain about Verizon. The plan I have is reasonable and we get a deal for our family plan.

I seem to always have service. It just works every day. No matter where we travel we always have a signal. I seldom have to call customer service. When I do call they seem to fall over themselves to give great service and follow up.

There is no 1 word that describes this company. I can only tell you to try them and make your own decision. I had been a customer of another comp for over 10 years. They willing let me get a phone from them they knew wasn't going to work in my area and then refused, forcing me to change providers. Verizon pick me up without any questions.

I have had good luck with Verizon. We have always used Verizon and have not had any problems with then. They might cost more than other wireless company but it's hard it take a chance on something different.

Verizon Wireless has the most horrific customer service I have ever experienced. I have spent over 5 hours on the phone with them and they never fix anything. They fraudulently increased charges without my approval and they will not provide credit. They are illegally charges fees and they will not fix the problem. Every time I get off the phone I am supposed to receive an email explaining that my problem has been fixed but that never happens. I never receive an email and the problem is never fixed. I am switching to AT&T tomorrow. I have been a Verizon customer since 2002 and I should have left a very long time ago. I would have a lot more money in my pocket if I had left Verizon years ago.

Overall I like Verizon. I have been with Verizon forever. They have very good customer service and reception. But I think their cost is way too high now in comparison with the other carriers. They should give discounts to longevity customers.

I've always been very satisfied when I call them with a problem or to add customer to change my plan or for any other problem. They're always very helpful and go the extra mile to make sure that I am happy and everything is taken care of properly. When I make my calls I never had out of area. I've never been able to always reach someone on any other service. All the other services they provide are always very reliable and work very well. Almost never have trouble with my emails. I think when I do it's probably my error. We never have on smart phones until last Christmas and they told us these would be the easiest. The Apple would be the easiest and they are.

Difficult to reach, in-store customer service makes you call customer service. One of the more expensive, give you a free tablet for one year then charge you for two. Make it difficult to remove special services and way too expensive for travel outside of US.

Experience with their website has not been positive. At times I have to go to the retail store for assistance. Latest example was trying to order an iPhone 7 and trade in our older phone. Couldn't accomplish online. I had to go to the store and fulfill the order and now I need to go back again to get the old phone traded in. Waste of my time! Their website is not easy enough to use. They need to involve all types of users to make the website easy to understand, easy to use with minimal steps. I don't like that I have to go to a retail store to get assistance when I know if could be done on the website.

Overall happy with the service. Would like having more knowledgeable employees to deal with in all aspects of Verizon. I always have to call or go back several times because of wrong information. Very frustrating.

Still no service at my house for my phone. I only use it when I travel. I love Verizon but can't seem to make them understand the importance of having cell signal at my home. I need it for school and for my children's school. The only thing we have in our small community is satellite internet which cost a fortune unless you are a person that stays up between the hours of 2 am to 8 am. I get 15 gigs of daytime minutes a month between 8 am to 2 am and 50 gigs between the hours of 2 am to 8 am. When I use Verizon at home, I have to use my internet satellite for my phone which is sad. I can use the internet from my phone, but cannot text, email, or talk on it. I think Verizon should start looking into these small areas if they want to stay on top.

I love Verizon as I travel in the summer and hardly ever have trouble getting a signal. I do love Verizon for their service but I do believe however that their rates are way too high. Wish I could have them in the summer when traveling but someone else in the winter in order to save money. Due to contracts however that is not possible.

I have never had one bit of trouble with it, other than figuring out the updates, which I don't like. Otherwise, good customer service and good outreach! Considering that I drop my phone so much, and it always works (not like the other company I had been with) I am happy. Just stop with the emoji's!

I had Verizon service for four months. I paid an arm and leg in fees to open the account with them. The quality of Verizon's service was no better than Sprint. I find it pointless to pay more for the same quality. I also had an issue with billing. When I canceled my service (I did not have a contract because I purchased my phone outright) I was charged a 17$ reactivation fee. I called to get the fee waived because I had NO intention on reactivating the account and I was told it's a legitimate charge so they refused and sent it to collections. In conclusion I would NEVER recommend using Verizon! You can get the same quality service for a cheaper price.

It is almost impossible to get a Verizon Wireless Customer service rep on the line. I think their charges are way too high. At this point in our "evolution" we should have made the price of owning a phone more affordable. I have a cell and a landline and the fees and surcharges add up to almost $20.00! Why???

Upgraded my phone to Apple. Paid for it when I purchased it but Verizon keeps billing me monthly and don't have all my statements. Love the Apple phone. Takes much better VIDEOS and keep your paperwork.

I have never so far had any issues/problems related to my landline phone service, and the rates are affordable for me. Verizon is a great service, especially if you still use a landline phone such as myself, and the rates are more affordable than a lot of other services.

We've been with Verizon for close to 20 years and their service is constantly improving. I especially like that we have service in Mexico and the Caribbean for less than $10/day for the 2 of us. This includes phone, texts and data. Employees at Verizon stores are very helpful and knowledgeable. When we inquired about increasing our data usage, they checked our history and advised against it. We get a message when we are running low on data and we have the opportunity to increase it for a small charge for the current month only.

Verizon is a fairly good provider however they charge too much for data and we do not receive the reception, only 3 bars, in our area. It didn't used to be like this and was one of the reasons we went with Verizon. Some days we only have 1 bar of reception. Verizon needs to update their plans and make them affordable for everyone. As a retired person I do not have the funds to be paying over $100.00 per phone, to have the ability to use maps, e-mail, etc. so the extras on my phone are somewhat useless.

After a lot of frustration from another provider I switched to Verizon over 5 years ago and have had great reception almost everywhere I travel and communicating with Verizon is also a pleasure in comparison to the other provider. Great service!

They are the best provider in our area, phone actually works. Verizon works very well in our area of Washington, there really isn't any competition here. If other providers service worked here maybe the price wouldn't be so expensive.

Verizon with the help of Motorola outright stole $700.00 from me and put me through months of distress at a time I didn't really need it; husband just finished year of chemo and I had heart surgery in December.

Verizon Wireless has been my provider for 2 years. I left them 20 years ago, and now, guess what? The same thing has happened and the "only solution is to buy new equipment". How did I know that that was going to be the "only" solution? For a mere 500.00, and a 2 year contract, my problem would be solved! The last time that I left them, I had U.S. Cellular, for 15 years. A phenomenal company until they left my market. The most I ever paid for a phone was 1 penny. Come back U.S. Cellular. I miss you, you could solve this! U.S. Cellular, #1 in customer satisfaction. Verizon wireless, less than 0! Thank you for taking time out to read my review. Beware! And be aware, there are alligators in that Verizon swamp.

I have been with Verizon Wireless for over 20 years now... from when they switched from Bell Atlantic. I used to think they were a great company. Not lately. Up until about 2 years ago we had the unlimited data plan. I was nervous to update my iPhone 4 knowing I would lose my unlimited plan. I was assured by the representative that we were "nowhere close" to using the data plan he put us on. Well that was a huge lie. Before we averaged maybe 5 GB and ever since we got off the unlimited plan it has been jumping to over 20GB!!! I have had technical friends and professionals trying to tell me where we are using the data. They told me there would be no reason from what I am doing to be using so much... I tried repeatedly to get answers from Verizon as to why it has jumped so astronomically... with two phones our bill this month was 400.00!! I KNOW SOMETHING IS WRONG AND THEY WON'T FIX IT!!!

Verizon is the highest cost provider, always finding ways to charge more, make more billing charge mistakes in their favor, have no right to sell our personal information or give 3rd parties information. Consumer cannot use service if not agreeing to complex terms and conditions all in their favor and not in laymen's terms. Another greedy too big corporation. Only decent thing is service.

Because I live in a small town I had to go with Verizon otherwise I wouldn't be able to have coverage from my home. I would have gone with Sprint otherwise. Verizon is expensive but ATT is more expensive. The data with Verizon goes fast and I end up having to turn off my cellular data early in the billing cycle. It costs $15 extra if you go over your data. Customer support depends which agent you speak to. Some are nice and some have attitude issues. I have to turn my phone off and on several times per day to connect to wifi. Sometimes people have trouble hearing me on the phone. Verizon is average. The wait time for customer support is always too long to conduct on a break. Some of the support reps are helpful and some are not. For the most part people can hear me on the phone but in some places they are unable to hear and we have to disconnect the call.

I am happy with the customer service I receive from Verizon. I am not happy with the data use provided by Verizon. At one point we were only using 3 or 4 GB of data and jumped to 15 to 20 in one month. Not sure how that happens and they can't explain it to me.

The customer service is the worst. Ordered a new phone next day air. They didn't send it for four days.

I had Verizon for service years ago and I hated them. This Christmas I received a new phone and against my better judgment I started a prepaid service. I was unable to setup the phone and was locked out. Verizon could not help, they just told me to return the phone because it was defective. I had the person who purchased the phone return it and now Verizon informed me that there is no way I can recover my $50 prepaid phone card, they won't even let me transfer the funds to another phone. This is the worst company I have ever dealt with!

This company is the absolute worst bunch of context artists in business today. Worse than banks and insurance companies in my opinion. I joined Verizon six years ago and been nothing but headaches ever since. My phone usage has not changed since day one, neither has my job or home. Yet, I used to have 1gb data plan and never went over. Over the years however, my data usage has mysteriously been on a steady incline to the point where I now need a 12gb plan to avoid overage charges! How is this possible? At home I'm on wifi, at work I'm on wifi, my phone usage has literally not change one single bit. But somehow I went from using 1gb per month to 4 GB per week lol! And Verizon has no explanation for this.

I went into the Beverly Verizon store to replace a phone that had been stolen. Little did I know the thieving had just begun. When I was told I could upgrade to a new phone with a number of free items because I was a long term customer I said, "Sign me up." They did sign me up and charged me for every item that was supposedly free. Turns out they charged me for every "free item" and also charged me for two new activations which I did not request. So I thought. I signed what I thought was an upgrade to a new iPhone 6 Plus.

Love the service, but I consider the costs are high. I have used other cell carriers in the past and I keep coming back to Verizon. I am willing to pay the price for reliable service, excellent customer service and products that have been reliable as well as the ease of getting set-up to use their products.

IT IS A GOOD SERVICE. I am satisfied with the service and the reception is good in this area. I rate this service exceptionally high considering the rating of AT&T and a few other carriers.

Customer service has always been helpful, considerate of our time and patience trying to get through to them and cooperative. Often by the time we get an answer after waiting so long in the phone queue we are frustrated. The last time the operator actually gave us his email so we could contact him directly instead of starting all over with a new person. It was very helpful.

On December 22, 2016, my phone service was disconnected due to the improper usage of my JETPACK wireless adapter. I was never informed that my JETPACK was included in my 8 GB data usage plan. If I would have been aware of this initial, I would never have used it to stream movies from my Fire Stick. In doing this I generated a 3,682.00 phone bill. I called to resolve the issue but the only thing that can be done is a larger data plan. But, with the larger data plan it still puts me over on my data usage by 232 GB. I would still owe a bill of 2,868.00.

Haven't had any problems with it at all. Customer Service is great... but usually have to wait from a half hour to an hour for help because they are always so busy. The only thing I don't like is the price of the service. Everything else is great.

I have had Verizon for over 10 years and has been very reliable. When I've been with co-workers they had AT&T and Sprint, I was the only one that had service when they didn't. Phone support has always been very helpful. When I lost my phone they helped me get a phone going again with no extra costs.

I have received pretty great cell & customer service over the last 20 years. I wish it was priced better. Once upon a time Verizon had an unlimited data plan. Verizon made me change plans when my daughter upgraded her phone, so they could get more money charging for different levels of data usage.

Unless you get a new mobile phone every month forget Verizon for service and support. When you call you will get a pleasant person sometimes, but if your phone is not this month's flavor they will not give any useful help and will waste your time while they are with you. There is no service at Verizon Wireless anymore. Save your time, money, and sanity. Choose another company. Verizon Wireless sells services and equipment that they know not how to use or fix.

I have been with all the carriers before to give them all a try but Verizon Wireless has been the absolute worse. I went in in APRIL 2015 and traded in my IPHONE 6s rose gold and got the Samsung Galaxy s7 edge. The rep told me they would give me a gift card from Verizon of about 260$ and send me an American Express card of about $320 in about 60 days once I submit the switch online with my last bill from Sprint. So, he told me I do not have to pay anything that day except the sales tax and I can use the gift card for that. We went ahead and did that and he said he was going to give me a wireless charging port, a case, a car charger, all included in the deal for me since I am paying $186 a month. (Which I was really upset about.) Come to find out he had used my gift card to also pay for those items. It has been almost a year and I have still not got my American Express Card after calling in almost 5 times a month.

I am a Verizon wireless customer for maybe 12-13 years. I have been with them when they were only 60 dollars for unlimited text, talk, and data. I was also given a personal hotspot free, which helped me a lot. Now since a year, they have been charging more than 100, and they say I went above the data, for videos or youtube that I watch, for emails, for anything to do with internet service, they are charging me for the data. For last month my bill was charged 25.48 to Canada, and this month too. I have been telling them when I do not have international dialing, why are you charging me for international calls? When I put a restriction on the account, and I have different apps, like WhatsApp, Line, IMO, and also we can Facetime for free?

Verizon is a good service. I don't think they are perfect. I need more plan options available to me. I would recommend Verizon but the person has to be able to find the plan that works best for them.

Data provided isn't commensurate to charges. Charges higher and data provided is less in comparison with other providers. Let Verizon improve on data providence in order to satisfy its customers not itself.

I rarely have any difficulty when using my iPhone or iPad. There have been times when friends have not been able to get service but I am able to with a Verizon. Also Verizon has good customer service when I have called them. This has happened several times. On the other hand I think Verizon is expensive and perhaps too large. I am not sure how they treat their workers but am hopeful Verizon treats them well.

Nothing quite compares to Verizon's Prepaid Plan horrific customer service. I moved my Vonage number to Verizon 4 months ago and purchased minutes for a prepaid plan. Despite this I have been unable to call out. When I attempt to call out I get a prerecorded message that prompts me to key in my cell number. I do so and get: "I am having some technical difficulties. Please try again later". Then it hangs up. I try later and get the same message. No explanation, no connecting to a person for help. I try calling again this time not keying in my number and get: "I am sorry. I am having trouble finding that number. We are sorry you are having trouble. Goodbye." Then it hangs up again on me.

I have found the solution! It is best to get the new android at Fred Meyer and recycle the old phone!

Upgraded to 75/75 from 50/50 on the internet. Never had a problem with the 50/50 but thought, “Hey let’s get the upgrade. Since then the internet goes down every 4-5 days. Tired of calling tech support and running up and down my home going from router to battery to router to resetting. I was so frustrated that I hung up the phone on an unreliable worker who happens to be in the Philippines. Nothing against the Philippines’ nice people but the language barrier is so difficult to get through especially when you’re frustrated and it’s the 8th time in a matter of 2-3 weeks dealing with this issue. To top it off the unreliable worker hangs up the phone. Tech support was decent but the sales and billing not so decent. I may be waiting to another carrier if this persist.

Staff is great, upgraded my phone to an Apple. Paid for it that day, but notice month after month Verizon was doing a monthly charge as if I was making payments on the phone. Unhappy about that. Glad we upgraded to Apple because the VIDEOS are much better, really keep and review your paperwork.

Verizon has never let me down. I pay the premium for their service because they are the best. Their self-service website is outstanding for customer experience and utility. Their coverage has always satisfied me, even at my remote cabin where I tether off of my phone for internet services. I have no affiliation with company, just a very pleased customer.

Was not told upfront about the internet service. Even when I am not using Verizon wifi because I have internet at home and in my office I always get a message from Verizon 2 weeks before end of cycle saying am running low on data and should increase for 15$. Usually 3 days later I have no data left. Very unsatisfied. Can't wait for my contract to end to switch company with unlimited internet usage.

They are too big to care. For my usage, I don't need all the bells and whistles so Verizon is not necessary for me. The only reason I have it now is because I am on a grandfathered plan that is cheap. However, when this 10-year-old phone dies, they will not give me the same plan, so I'll change or get a phone where I add minutes as needed.

They're usually pretty easy but at times you have to contact the executive offices and then it's very, very easy to resolve any issues or questions. In the last 30 years I've had very few issues with Verizon cell phone service. And when I do I can go online to Verizon.net or .com and resolve the matter very easily. I believe in the last 30 years I have only had to come in contact with them about three times.

I've never really have an awful experience except for some miss and drop calls. Other than that I'm neutral as far as their value is concerned. I tried calling customer service once, but got disconnected. Didn't call again. I went to store in Downey Landing, the people are not friendly and one girl was actually rude. A friend said Verizon service is reliable. I don't agree or disagree. Verizon coverage is better than AT&T especially in Downey. Comparing the coverage between AT&T and Verizon, Verizon still have the best coverage. However, they need to look at their customer service people especially in Downey Landing as they are not the friendliest bunch.

I couldn't get hold of customer service at all. The automated customer service kept hanging up on me because I kept pressing 0 for human customer service and she would say, "that is not an option...good bye." There is no way to get to them. Finally one day magically got human C.S and he said they have been busy. Verizon can hire more staff to take of the customers. It shows they don't care about their customers. And today there was an option to talk to customer service but I waited for 45 mins and then give up!!! This is not the right way to treat your customers that Verizon is getting richer and richer with. I hope someone from Verizon reads these reviews.

My purpose for this review is basically to educate anyone who does not know store policy. Bought a gizmo pal 2 for my granddaughter. Asked if it could be returned, because it was a gift and was told that it could be returned until Jan. 14th. Found out she wanted a different smart watch and went to return this $79.99 item and was told there was a $35 restocking fee. Also when purchasing what I assumed was a watch. The sales rep wanted to put the app that goes with it on my phone. I explained it was a gift for a granddaughter in Michigan and we live in Florida, so I did not need the GPS. He said that is how they do it. What I did not realize was he actually activated a phone line. They give you your receipt for purchase and another computer generated 8x11 paper, which I will admit I did not read at the time.

After being a long time Verizon customer it is unfortunate at their recent business decision. After confirming with a Verizon store last week that the smart phone promotion would be available through December 25th and an innumerable amount of others were given this information as well. Store managers were sent an email saying that since the deal for the iPhone7/7plus was such a big hit they are running low on stock and are ending that specific promotion and the store are to not honor that deal.

The customer service is set up to confuse and make you wait. You get transferred from rep to rep around 4 to 6 times for one call. I do not like going to the Verizon stores. Always get the feeling of being rip off!!! The sales reps try to sell you things that you don't need and you can find elsewhere for less money. The company does not give you the credit for your old phone when they say they will or give you credits over a 2 to 3 year plan to equal the phone credit.

IOS update made a mess: slow messaging, extremely expensive, poor technical service, extremely poor (spotty) connection for rural areas that didn't previously have problems. Upgrade your infrastructure!!! Stop focusing on big cities & big consumers. Try provide decent plans for older adults who are tech savvy (don't want crappy phones) but don't need a huge pkg. @ a reasonable price for fixed incomes with reliable/consistent service!!!

Service is consistent staff is helpful. Would like rates to be more affordable and a better senior user plan. Good service, price too high. Best reception for this area. Would like lower rates and a better senior user plan.

I made a $428 dollar payment to my account. Called Verizon and asked them to turn off the one time automatic payment I had set up. The lady on the phone said she did and would notate my account. That never happened as the payment was taken out the next day causing an overdraft to my account. I again called Verizon and asked to have the payment cancelled again. A man tells me he noted my account and cancelled the payment. Sure enough this did not happen. Then Verizon redrafted the $428 again, leaving $87 in my account all the $ I had for Christmas. I have no $ to buy my children gifts. It's 2 days before Christmas! Again I called Verizon. Now I'm hysterical. I speak to someone named "Tony" who guaranteed to have my $$ back by Saturday 12/24 leaving enough time for me to run and shop. However today is the 23rd and I called Verizon again and they say there are no notes in my account and I will get the $$$ in 7-10 days!!!

Because these star ratings are true and earned. I appreciate the continuing competitive pricing and different plans available Verizon has to offer. Also, customer service is prompt, efficient and helpful.

I have been a Verizon Wireless customer for years. I tried other carriers and didn't get cell phone reception at my home. Verizon has great coverage all across the country when I travel. When I have utilized customer support they were very helpful.

Provider has best coverage in my area. It is expensive but other options such as AT&T have poor coverage in this often rural area. If you mail in payment it often takes over 10 days to be credited and you wind up with late charge...irritating. The main factor besides coverage is that there is a local store in Forsyth that gives excellent customer service with a personal touch.

When you purchase a honeymoon and plan at the authorized dealer, (franchise) they do not tell you you get a bill credit. They tell you you will get a prepaid visa card. When you try to submit your cell phone for trade in with your last bill they kick it out for any little reason, in the mean time you must pay your old phone carrier and the new version bill which is double because it is prorated. So unless you have 1000 - 1500 in the bank don't do it. When the trade in is finally accepted it takes another 1 to 2 billing cycles to be credited to your Verizon account. I purchased in 11/2016 it is going into January and I was told it will be another 1 to 2 billing cycles before it is credited.

Verizon Fios scam for veterans. Verizon makes you join a advantage plan and you have to pay 5.00 a month to get a 5.00 discount. Plus Verizon web pages makes you go in circles that lead no place! Just more Verizon bs!

On 11/5/16, I visited a Verizon store at 462 6th Avenue, New York NY 10011 where **, a Solutions Specialist, said my data plan was old & costly, offering more data at less cost via an external device. He said he'd waive line access fees waived and that my alma mater Columbia University would pickup additional monthly charges. When I received my bill, none of these charges were waived/credited & I hadn't used the device. Columbia said they had no agreement with Verizon. I went back to the store. ** was unwilling to help me. I called Verizon Customer Service. ** said he wasn't allowed to talk with them. The Customer Service Supervisor told me that was nonsense. ** refused to talk to him. I was talked in between them to get a promise from ** that all charges/extra billing be credited as I was returning the device in its original packaging.

Overall I am pleased with Verizon for reliability, coverage, and pretty reasonable cost. In the past, the other carriers in our area did not have nearly the coverage area and that was a critical issue. I have always been disappointed that Verizon has not had a strong focus on business wireless service. They lack substantially in being able to provide products, plans, customer service for non-personal wireless. The resellers can be more helpful and business savvy than the corporate Verizon store.

Verizon has better coverage than other cell service. But they're more expensive and they don't have unlimited data. They have the most expensive data rates. Lately (last year or so) Verizon has tried to compete more when purchasing phones. They also offer credit where you get your phone and pay for it a little per month with your bill.

I have had no real problem with their cell service and once when my IPhone got messed up they got it fixed quickly and were very nice. I have used Verizon since at least 1990 and have lived in several states and had always had several service. When we moved from VA to AZ we never lost service as we drove across the nation nor did we lose quality and I have a number of friends who used others services and traveled as much as we did who complained about this problem. No matter where we have lived (4 states) we have never experienced problems with any Verizon personnel.

I'd been with Verizon for over 12 years, which means a lot to most companies... apparently it means nothing to Verizon. I ported two lines over to AT&T (apparently they don't like it when you change) 4 days in the new month. Next bill I was charged for a full month. Service rep said, "it doesn't matter how many days you used, we bill for the full month." This, in itself should be illegal, since they are charging for a service they aren't providing. I paid it, fine. Next month the bill was even higher. I called and tried to speak with Tequila (service rep) about it. I guess she had to speak to the 'powers that be' because I was put on hold 4 times. After being a customer for over 14 years they did the grand gesture of taking $20 off the bill... wow, thanks. I told the rep that I'd never be a Verizon customer again and her response was, "Why?" Seriously?

I had Verizon about 10 years ago and switched to Sprint because I had to call Verizon every month to complain about little extra charges that kept appearing on my account. I read about Verizon's better coverage and changed back to them about 5 months ago. This company is absolutely ridiculous! I've had to call them every single months again because they claim that my data is running over, which virtually doubled overnight when I switched to them. They are either not accumulating data the same way others do, or they are committing fraud. They also promised me 14GB, but then said that was not what I was offered. I actually recorded the call to prove it. I even told the foreign rep I was recording the call, but then when she put me on hold to talk to her supervisor, she told me that I couldn't continue to record the call and she hung up.

I went to the Verizon corporate store to have a tech help me move content from one Galaxy to another. At that time, a sales rep told me that the Moto z Force was buy one get one free. I wasn't looking to buy a phone but it was a great deal. He said he only had one rose gold left, and several black ones, but if I was going to do it, I had to do it now! HIGH PRESSURE! He and his manager explained that I would sign a contract to buy both phones but then a rebate card would be sent to pay for the one. They even took the pictures of the receipts and sent in all the required info from my phone! Verizon contacted me today by postcard. It said there was trouble with my submission. When I called them, they said it was an "on-line" deal only. I explained to them that it was their company employees (not a satellite store or independent) and that I had the terms in writing from them.

I switched to Verizon 3 1/2 months ago under their Switch Program. They stated that they would pay off my devices with another provider but have not done so even though I have provided them with the paperwork that my provider sent to me as a last bill. It clearly shows the device pay off amount. However, Verizon says that they can accept it. My previous carrier bill is now in collections and Verizon will not do anything about it.

I had such a bad time today with Verizon's customer service. Last month I called them and they told me that I could take my phone off because I had it on for 6 months and I didn't have to go any further but then they told me I was wrong; at first they sold me a phone and I got one free and they told me I didn't have to take it put it on service but that was wrong. Then they told me that I had to have it on for 6 months and then I'm told it was wrong again - today save it and switched me. I think that's illegal and I want to figure out something to do about it. It's time for a class action lawsuit against Verizon Wireless. They are thieves, legal thieves.

It is probably the worst experience I've ever had dealing with a cell phone carrier. After contacting them for hours upon hours probably over a hundred hours of emails phones customer service back and forth, they would not honor the buy one get one and now after switching they send me a bill for $672 because I was in breach of contract. I worked for Verizon before and I have seen firsthand their deceptive practices and thought they finally had gotten rid of it, but obviously that's not true. They make it as hard as possible so you finally give up. Only after filing a complaint to the BBB and consumer affairs did I get action where they sent me a $672 card. Now after all was said and done after I already had paid off my other carrier that I switch too, which is T-Mobile, they send me a bill for $672 saying they want their money back.

We have spoken with multiple Verizon representatives regarding our bill. Before upgrading to an iPhone 7 Plus, I had a representative give me a quote on how much my monthly payment would become. Then when I get my bill it ends up being $30+ more than what was quoted. When we called Verizon to see what was going on they said they are not sure how the other representative gave me that quote and that there is nothing they can do about it. I requested they listen to the phone call and they proceeded to tell me they couldn't pull the call. They told me they would have that representative call me to see where she got the amount from but I never received a phone call.

I contacted Verizon regarding email stating voicemails will be deleted 12/9. Verizon Rep. told me I wouldn't be affected since I don't have smartphone and no data on my phone. WRONG. My voicemails were deleted. Verizon's email stated they would be accessible for 30 days. WRONG AGAIN. After 3 calls to Verizon rep told me they are gone. Researching other wireless networks and finding out bigger not better. Cheaper service available with great customer service. Verizon getting word out there you are NOT the monopoly! Thanks for the push!!

We switched 3 lines from Sprint to Verizon because sales rep said we would save 70 dollars a month. Verizon was supposed to payoff 3 smart phones, 2 Samsung note 5 and an iphone 6s plus. They were also supposed to pay the early termination fees. 3 months later here is what we got. A total savings of about 20 dollars a month, stuck with a huge bill from Sprint for $2012.00 and rising because of late fees. Verizon basically stole our phones. Verizon has not paid one penny. If you are planning on going with Verizon don't! I have read other reviews and people have had the same thing done. I can't tell you how many lies we have been told and countless hours on the phone with no results just the run around. This was a huge mistake! Don't make the same one we did and if you already switched and haven't sent Verizon your trade in or leased phone from the other carrier don't do it! You will get nothing!

I changed to Verizon from AT&T based on Verizon advertising they would pay the switching fees. This is a lie. Now that I switched to Verizon, and I am asking to get full reimbursement for my AT&T bill, they want to keep me going back and forth between the store where I bought the service from and their customer service numbers. I see several complaints like mine, so Verizon figures they can do and say whatever, and nobody will do anything. False advertisement is wrong and illegal. Needless to say that I will leave Verizon and never look back.

Fraudulently charged me 850 dollars two weeks before Christmas. Was repeatedly told this bill would be waived, and then told that it wouldn't be. Verizon is a SCAM. Their products are a SCAM. Their service is a SCAM. Do not trust them, WALK AWAY.

Since August 2016 my data usage has continued to increase in spite of normal usage. I kept getting text messages from Verizon wireless saying I was going over my 2 GB of data and TO go to a more expensive plan. I called them every time, and got the same message, increase your data (and plan) at more expense. They were supposed to put in a help ticket when my data usage went wild one day using almost 7 GB's in spite of me not using the phone!! They never responded back. I called again and finally talked to a Tech guy, who told me to go into application manager and find out what was using the data. There was nothing. My computer programmer son confirmed this.

I switched from Sprint to Verizon in October because they were giving me a better deal on my monthly phone. With that they told me about their switch program and how we turn in our old phones for gift cards that Verizon would provide to take care of the Sprint early termination fees. Well, it is Dec 15th with many and I mean many phone calls we have not gotten the gift cards. This has become a full-time with no resolution. They have our phones. Verizon keeps changing their story that they have received one or two of the phones passed the date. I keep explaining to them I have a receipt from the Post Office that shows when they were sent out and that they were sent out together. When I tell them that they explain "oh yes. We see they did arrive in time" and put the case in review for 10 days. Please do yourself a favor. Do not and I mean do not switch to Verizon. They stole my phones and now we are stuck with a huge bill from Sprint.

I purchased a new phone and was told the HUM came automatically even though I specifically told them I did not want it. I later discovered that I was being charged monthly for the device. When I called they told me to send it back which I did unopened in box, and I would be credited. Not only was I not credited I was billed again which prompted another call where I got to a supervisor and was told I would be charged a $100 termination fee to get rid of something I didn't want and had no idea there was a charge for.

On Nov. 7th 2016 I received a call from Tiffany ** from the Verizon Wireless Loyalty Dept at 1-866-887-8317. I have had a Verizon Wireless account for 20 plus years, and was currently paying about $190 per month with 5 lines on my account. 3 of them were smart phones, 2 were basic phones. I spent probably 2 hours on the phone with her going over the details of what she was telling me, to be 100% sure that I understood her correctly. She told me that if I upgraded 4 of the phones on my plan, my new monthly payment would be $150-$152 per month.

My daughter's cell phone service is with Verizon. Received email about upgrading. Nothing wrong with old phone. Perfect condition. Took old phone into Verizon store, worked with manager & other employees, more than one occasion; ordered new phone. They saw the phone, perfect condition. Bubble wrapped old phone, packaged carefully, and mailed back to Verizon. They received back 1 day early. Terms of agreement, cost of old phone to be credited, would only have to pay $1.00 more a month for new phone. Received email saying the phone screen is damaged they will credit nothing, sending back phone. They are charging me almost $500.00 for the phone. This is the 2nd time I sent a phone in perfect condition to Verizon and was then told it was "damaged" and get no credit for it, after ordering another an outrageously expensive phone! This is nothing but a scam! I am stuck with a phone damaged after they got hold of it.

When I first signed up, they put my deposit in my late wife's closed account. It took three months to get it right. Maybe. It takes hours to just get through to a live person. Then you get transferred to another department (with another long wait). There is no central operation to guide you to the correct department. Now, I am being charged for an extra phone I do not have. The number is not one of mine. I have been trying for two days to get through. No luck so far. My time is too valuable to waste on a service that does not care a bit about the problems they create for their customers. I intend to fire them for incompetence.

The salesperson at the Orange CT. at Boston Post Rd. told me about a promotion, where entailed my purchasing a Droid Turbo phone, and to purchase $150.00 worth of accessories to get in return a Gift card for $150.00. Her words verbatim was "It's like getting the accessories free." I went ahead and purchased $150.00 worth of items to qualify for the rebate, waited for my card in the mail and to this date have not received any gift card. When I tried to follow up with this through a Supervisor the Sales Rep. claimed that my rebate was sent to my email **. I was only given $38.00 dollars, which was for my old Samsung Note 3 that I previously had. I would also like to file a complaint in regards to the matter for the bait and switch which was done to me. I have all my paperwork, to prove that I am entitled to the $150.00 rebate.

I have been trying for months to discontinue my verizon internet account for my i-pad. Most of the time the service and cannot be accessed. I called the customer service number to cancel the account and was told that I had to go to the Verizon store to cancel the account. I went to the verizon store and the guy told me that it could not be done in the store.

They said they would pay my switch fee and they lied. It took 5 months and they said the offer didn't count if I trade in an old phone and the sales guys at the Verizon Coral Gables store on Ponce De Leon did not inform me of that. My iPhone 6S Plus won't work on calls randomly. I went through Verizon tech support troubleshooting three times and I got a new iPhone from Apple and the problem persists. That means it is a Verizon problem. I will NEVER deal with Verizon again. AT&T I had ZERO problems.

On June 2014, I signed up a contract with Verizon Wireless for 2 years at about $65 per month and I obtained the Samsung S4. When my contract was over I wanted to move to a different carrier and contacted Verizon. I went to the local Verizon store and I called several times but they kept sending me bills. My contract was suppose to be over in July 2016. I contacted Verizon for the first time in June. Finally in September I spoke to a representative who gave me a deal and reduced the bill. The deal turned out to be no to pay the future month of October. When I was finally able to moved to a different carrier, the messaging app in the Samsung S4 was not working; we tried several way to reactivate the app, as suggested online, but we failed. Now in December 2016, Verizon is sending me a bill for $46.50. This bill is for calling them in September asking them to unlock the phone number. They automatically extended the plan without asking me.

It was a long and painful process to close an account with VERIZON but they still continue to send us bills. There is NO WAY we will spend another 1 hr 17 minutes on the phone being transferred to another technician that says the last tech should have taken care of it. This should be illegal! Never Verizon~! Don't go there!! Actually very few of the wireless carriers are held accountable for charges and lousy customer service. SHAME ON THEM!!! I NEVER GOT AN EMAIL confirming the cancellation, but I did record the conversation!! It was that bad, trust me.

I called in and asked how much I would need to pay on the bill so I could upgrade. I was told the amount needed and I paid it and when I tried to upgrade it says I'm past due and cannot upgrade. I was given the wrong information by the agent even though I asked them twice to confirm. I have called for several days and all I get is, "Sorry you have to pay x amount more to upgrade". I should have been told this the first time. Verizon has refused to correct their mistake. I've had an agent refuse to transfer me to her supervisor and hang up on me. The absolute worst customer service ever. One person does not know what the other is doing and giving out the wrong information seems to be the norm. Admit your mistake and remedy the problem. How hard is that?

July of 2016 I went to Verizon and switched from AT&T. They were running a buyback promotion for up to 650.00. I traded in 4 phones from AT&T and was told to watch for the prepaid Visa gift cards for difference in what I owed AT&T. They were running a switch over to Verizon and they would pay off your device up to 650.00. It is now December and STILL no reimbursement. DO NOT DO IT!!!