Verizon Wireless Reviews

After exhausting all foreseeable options, we are writing to all of you. We have spent an inordinate amount of time on a problem that was initiated by a VERIZON representative at a Costco Wireless Kiosk in Southlake, TX. Let me explain. We are a retired couple, always seeking to be informed consumers who have frugally saved for our first iPhone purchases. What better phones to have for taking advantage of multiple wireless carriers continually competing with new enticing deals. We have trusted and relied on Costco since its existence in our area in 2001 and went there for our purchase. The Costco Wireless kiosk salesman did not give any information on iPhone 7 limitations with carriers but did suggest TMobile service. We were informed TMobile was quickly moving into the #1 carrier slot and was offering the best price for an unlimited call plan.

Sucks - I have been trying to get a "live" person on the phone now for 45 minutes now. I would listen to all the prompts, none mentioned anything about speaking to a representative which is what I wanted to do. The prompts would finally say "we are sorry you are having this trouble, goodbye", and then hang up. Finally got someone to chat with me. She said, "well maybe we are getting a lot of calls" and I said, "well then why doesn't the stupid recording say that." I am so angry. Still haven't talked to anyone. Will try later when they aren't so busy.

Pls don't trade in your phone with Verizon. They don't pay you visa card as they promise instead they pay you electronic gift card which can only be use at Verizon store to purchase a phone and sign up for a plan (they cheated me) and they have promo in which they pay EIP of other carrier in which other carrier don't accept Verizon gift card. So for you guys out there not the best carrier out there. They only after what they get.

They are straight up criminals. Years ago my wife and I separated. We had 4 phones, I took one, her and the kids had the other three. She got a separate account with the same phones while the lying thieves at Verizon kept billing me for 3 lines that didn't have phones on them claiming them to be under contract. On top of that they were billing me for crap apps like VZ navigator saying that I had to remove the apps from the phone, that were on another account, to stop being billed. Now they have a collection on my credit because I refused to pay their extortion demands. Anyone who thinks that violence is not the answer, is wrong when it comes to Verizon.

The rep upgraded me into a phone that isn't eligible for an upgrade until it's completely paid off. Even though he knows I upgrade frequently. So now I'm stuck with a phone that will not work for my business because all he cared about was selling me a phone. Do not do business with Verizon.

On the April 26, 2017 I canceled my Internet account with Verizon but on April 22, 2017 they already charged my CC for the next billing cycle. I called them and was told I will be refunded for 26 days. After waiting for two months for the refund I called them back. This time I was shuffled thru five departments to be told that I am not entitled for a refund because I was subscribed for Internet only. Couldn't they tell me this on the first place instead let me wait for a couple of months. Stay away from these crooks as far as you can.

Alright, so I had tried switching to Verizon three times now because my girlfriend has these services and the truly unlimited plan is enticing. However, every time I try, I get the same response; I can't use my own phone for the switch. I purchased my phone through AT&T out of pocket and have had two great years of use out of it as well as many more years still to go. The funny thing is that my phone(s) can go to any other network, be it T-Mobile, Metro PCS, etc... Except Verizon! I have tried 3 different phones and all had the same answer.

Was no charge on new phone for update. Lied. Billed me monthly on new phone. Verizon pays their employees on a commission. I want someone to call me with Verizon or I will cancel 10 phones with them.

When my phone broke, I received a new one that was not the one I had ordered. This happened twice. Never was I quoted the price that I was charged. When I statement arrived, I called regarding charges. I was told they never received the other phones. Then another rep "found" them and told me what I owed which I paid at that time. Now I have been receiving calls on weekends, holidays, constantly about what I owe. Mistakes are mistakes on Verizon's part, however, the constant badgering about the balance without proper explanation is ridiculous. This company will be history very shortly. Their charges are insane to begin with and the badgering has about completely turned me off of this company. You are a shame!!!

According to the UNLIMITED DATA plan from Verizon, after 10gb you MAY be "prioritized" aka crippled if data traffic on the tower you are using becomes high. I live full time in campground and in RV less than 2 miles from the tower. The tower is alongside I-71 and there is no other towns within 10 miles with a population over 300 people. I get an AUTOMATIC text every month when we hit 10gb that our service is being limited to 3g.

They don't even deserve 1 star. My husband and I had AT&T and our bill was very high so we saw a deal for the switch program. So we decided to switch over to Verizon. They said after we switched over we would send in our old phones and receive new ones and they would pay off what I owed on my phone thru AT&T. They were supposed to send us gift cards for the amount I owed so I could pay it off. They said everything was processing and we would be receiving them.

I have been a loyal customer for 13 years and have had my phone for 3 years (1 year over upgrade eligibility). I am looking to upgrade to another iPhone and they only have options for full retail price no discount whatsoever. Even after talking to customer service they said there was nothing they could do and no promotions available. Seriously considering going to another carrier. Worst phone upgrades and customer loyalty service.

I was on the phone for 1 hour with their so called customer service. Each time, they told me to try the same procedure that did not solve the problem I had called for. I would not recommend Verizon to anyone, even people you dislike because they seem to thrive on customer dissatisfaction and will do nothing to help you... Run, don't walk from these fools.

They sold me a dream when I switched to their "unlimited" internet. I still don't know what the facts are. I went from never having issues to never having internet I pay so much for. I wish I could post the videos and emails and screenshots I have. Tomorrow I will just mass email all the corporate members of Verizon wireless and as well as every major news station I can possibly get the email addresses for. I have 12 videos of everyone saying one thing then an email coming in to tell me the 22 gigs of "unlimited" data applies to my entire account... which I have four people on recording before I switched saying it was per line... and another two tonight... like why would I switch out of my grandfathered plan of 43 gigs for 135? They won't put me back to my plan even though they falsely sold me something telling me lies.

We have unlimited talk, text, and 6 GB plan with Verizon. Have been Verizon customer for about 7 years now. But over the past year something has changed very negatively in terms of their customer service. We and many others have been mysteriously overcharged for data use! This happened multiple times, and after being overcharged for several months, this time I watched my data use very closely; I saw that my 3 GB got consumed within a week, while I certainly did not use that much of data! The irony is that they did not even send me a warning notification that I am about to finish my data (which they are supposed to).

I decided to leave my old carrier, Verizon had a promotion. "If you switch to us we'll pay off the balance of your old phone, you also must trade in your old phone to receive the promotion." The catch is if the balance of your old phone is 250.00 is owed and you trade in the old phone which according to Verizon is worth 50.00, verizon will minus your trade in from the balance that is owed. This will leave you a balance of 200.00 that you will owe on your previous phone. Then you will be credited to your verizon account $50.00 within three billing cycles or a e-card to spend on Verizon products. So you will not receive $250.00 to pay off your old balance you will receive a visa card for $200.00 which you will be responsible for paying the remaining $50.00. You have no choice as to how you want to receive your phone trade in amount. What a very crooked scheme. Beware of Verizon. I wish I would've stayed with my old carrier. I wouldn't have double bills to pay.

My Verizon DSL Internet account go out when it rains. After 5 years of enduring this, I called. Their solution was to wait for a sunny day or rewire my house and service to fiber. When one representative saw that I had stayed with them for so many years and been paying $100 a month for only sunny-day service, he actually laughed. I terminated the phone call then. I'll be terminating my DSL just as soon as I can find another provider. Customer service that laughs once you realize how much you've been paying for such poor service is to be avoided AT ALL COSTS (much less at $100 a month)!!!

I've been with Verizon for several years almost no month went by with my bill being anywhere close to what was promised. When I went to any Verizon store to get answers to my overbilling I was always told to call customer service. That is very very difficult to do. It requires countless hours on hold and or dialing tricks to get through to a live person such as dialing pound zero or zero zero zero. Most of the time I would end up connected to a computer that would hang up on me. About one in ten tries I could get through to a person.

Verizon customer service is very poor but the network reliability is great. I wanted to convert the two phones on my account of many years to prepaid because it is less expensive. Keeping the same phones, just change the billing. Seems simple enough. It took seven customer support people and half a day to accomplish this. Actually it was not accomplished because a few weeks later one of the phones was disabled for lack of payment. They had disabled the old payment method but had not switched both phones to prepaid!! I got no notice that there was any problem. Customer support person number eight fixed the problem - I hope!! Why were these people unable to correctly make this simple change?

Originally set this account up as a Prepay long distance plan. Confirmed this with the sales rep when I purchased the modem/router box that plugs to the wireless that I would pay each month and the service would be available for long distance in the United States. I had the service for (2)+ years and my job needs changed and I started to travel. In that time I decided I would not need the service anymore and I shut the phone system down. Upon the service being unplugged/turned off the company apparently didn't know which department needed to be notified of the service being terminated but they keep a running bill going.

We converted to the newest MiFi card by Verizon and their unlimited WiFi. This is far worse than dial up! The 4G is not 4G and the 3G is beyond slow. Beware that there is only 20G of the 4G and the last 2 months when converting to the 3G at end of 4G allotment, the card will not work. Required a phone call to Verizon and a reboot of the MiFi card. We are sharing this with everyone we know and several neighbors have already switched to Hughes Net. We are committed for another 2 years, but will switch to something else ASAP. We live in the country, so limited in our options. Terrible system. Do not buy this card or sign-up with Verizon!

Verizon Wireless Co is a Rip off company that always charge and have a hidden fee here and there. I have been with Verizon and they always tend to charge $40-50/month every time call. When you call to ask about your bill, they will tell you,"Oh you have this credit +$70 for this and you have been charged -90" which at the end you will pay more $40-50/Month. I can't believe that the Gov't knowing and having researches showing this will continue to allow them to charge this every month. Can you believe it how much they are earning if they charge monthly extra "28% of AT&T, 20% of Verizon, 12% of T-Mobile and 5% of Sprint customers?" It is absurd that the government would allow these big companies to get away with this. It is insane, ridiculous and BS!!!

At approximately between the hours of 10:30 and 11:30, 20 Jun 2017, I purchased a Verizon Wireless Samsung smartphone from a local Walmart. I attempted to activate it online but could not. I thought maybe it was because I was attempting to "port" a number over. Porting is bringing your old number over. I have spoken with over six customer service people over 24+ hours. It is 21 Jun 2017, 14:56 hrs... I am on hold awaiting results. I have been on the phone 45 minutes. I am embarrassed for choosing prepaid. Apologies can only go so far. There is friction here at work as the old phone is off and the new Verizon phone does not work. What a joke! My ticket number is **. Look it up Verizon supervisors and research the failure as prepaid customers are obviously a step lower in your customer pack. Thank You Gloria for getting things done and fixed!

Verizon's "any reason" insurance for my Turbo II phone was $11.00/month. Have had the phone 17 months, it crashed & burned. The DEDUCTIBLE for this phone is $149.00, which would be OK if I'd be getting a new one, but I'd be getting a refurbished. WHICH I COULD BUY FOR THAT PRICE. That's like a home insurance company saying that your insurance deductible is the value of your new house. WTF. Don't bother with their fake insurance "value": it's not.

I signed up with Verizon 5/8 and left on 5/24 (I believe, could be 5/25) due to the worst service imaginable. Though they pride themselves in internet capability, my service was slow and unreliable. This in NYC!! On the TV side, though I signed up for some "lifestyle" bundle I got the sports bundle (or the lifestyle bundle is seriously messed up). To add insult to injury though I had what seemed 20 channels for football or baseball or whatever, I had nothing for Tennis. Wow. How bad can you get? Because I had so many phone calls regarding internet, I never complained about the TV bundle. It was just too much.

I recently (as in 2 payments or less made) bought an LG G phone at a local Verizon Corporate store in Michigan. I love the design on the phone; however, it has been experiencing consistent service issues, such as "no service" notifications on boot up, which change after boot up complete, but horrible signal reception, odd screen flashes, not getting calls/text notifications, unable to make calls unless I'm on wifi, and so on. I took the phone into the store, as I feel it is defective - I was told that my ONLY option (other than to buy a NEW phone and pay twice) if the reset options did not work was to send it in, be without a phone for up to 2 weeks, and if not repaired, I would get a USED/RECONDITIONED phone as a replacement.

I will not so much even give this greedy company even one star, I have been a customer of Verizon for over 8 years. I recently came home from a 2 month hospital stay where I was on life support. I didn't realize my account was 19 days past due and today service was suspended. I called and asked if they would please extend service until Wednesday. They said no!!! It is 142.00 bill and they won't extend for 2 days. Not only is it heartless but bad business as I have always paid my bill. I am up for renewal. They have lost me as a customer.

Don't be fooled. Verizon baits you at one price, then switches the price. Verizon Wireless tells you that the prepaid plan are one price. What they don't tell you is that there is a $20/line access fee. WTF!? That's like going through a drive-through and getting charged a fee for them handing you your food. Verizon Wireless is poorly managed company. We will stay with Walmart Family Mobile.

I want to give a review of my horrific experience getting a new prepaid device with Verizon Wireless. I ordered an S7 online about a month ago, got a confirmation e-mail and everything. After several weeks I called Verizon to check on the status of the order, as my card had not been charged and I had not received the phone which was due to be shipped out only a week after ordering with 2 day shipping. After at least an hour on the phone going through Verizon's ridiculous menus that automatically hang up on the customer if the correct button is not pressed, I finally received an explanation that my order had been inexplicably cancelled. I was never informed of this cancellation in any way.

The Verizon phones we upgraded 10 months ago. For the past few months, calls are dropped and not receive. We returned to corporate store. They did something. The upgrades to system is worse. We haven't had this problem in over 6 years. Calls are not being received. What is there to do.

Purchased this Samsung Galaxy S7 - Gold PLATINUM on 7/18/16 for $672.00 with a 1 year warranty. After several months the phone would freeze from time to time but was able to reset it back to operating with no issues. On May 17, 2017 my phone locked for no apparent reason. I brought it into a Verizon store and sales associate was unable to determine problem. I finally received a ticket number and UPS label from Samsung on 5/23/17 and shipped out the same day. I finally get back on 6/3/17 from Samsung, get the phone up and running and it freezes again in about 1 hour. After numerous calls to Verizon and testing over the phone, phone resets, they decided to send me a replacement phone. I ask now "is this a new phone or refurbished." They said it's Refurbished!!! So now I get someone else's problem.

I am a 76 year old real estate broker who occasionally travels in North America out of the USA, and who got burned financially by Verizon while using an international calling plan on a trip to Nassau about 10 years ago. I left the data service on while roaming, and the automatic update active on, which ran up over $600 in long distance fees on our 5 day trip. Lesson to SELF: BE PRUDENT WITH THOSE PRECIOUS MINUTES! So on a trip to Nassau in June of 2015, I asked for an international calling plan for both my wife and myself for our 8 day trip. As the rep explained the best plan, which would cost each of us about $85/mo, I was told that I could terminate both plans on our return, and the charges would be pro-rated. And even though I was very specific about the start and finish dates for the trip, I knew to call on our return to "turn off" this service, which I did. I used auto bill pay on this Verizon account.

I had not one but 2!!! Defective iPhones from Verizon in one year! When I returned each of them for a replacement, Verizon claimed they didn't get the phones (despite my providing them with tracking numbers) and then they added the cost of the replacement phone $699 to my bill - despite the fact that the replacement phone was a "reconditioned" phone (fmv of $300)! I have spent 10 hours of my life dealing with this incompetence -- it is inexcusable! Don't use Verizon!!!

I have been a customer for 5+ years and now that they have my business and a contract they have not been helpful in the least bit. After having my note 4 for 2 years it started acting up right as my phone was paid off. I went in to get this one warrantied and they told me I would have to send my phone in and wait several days to receive the warrantied phone. Obviously frustration was high. It is nearly impossible to run a business without a phone. So my only option was to re-sign up for a new plan with a new phone. I purchased the G5 and was never satisfied with the phone from the start. They told me to try it out for a few more days. In those few days I had dropped the phone and damaged it because the case was on order. Now the plastic casing on the phone has a hole in it.

I bought the Verizon tablet because I was told it was the best in the market. I need it for my business. Every time I try to show my customers information that they ask for (video or pics) it shuts down. It then has to reload the 148 apps, taking about 15min and then it shuts down again. It was also suppose to hold a charge for a couple of days, but it doesn't. Takes a long time to charge. I sent it in for warranty work, within a few days they sent it back saying they just cleaned it and they could not duplicate the problems. It did hold a charge a little longer, but all the other problems are still there. I was told that to cancel it, I would have to pay the rest of the 2 years. Bottom line this tablet is a piece of junk and Verizon does not care.

I won't even go into all the valid reasons I've had to call VW customer service. I do believe their voice response system is set up "NOT TO TAKE YOUR CALL" at all. When I call, they always put me in queue, and try to drive me mad with annoying music and repeating "did you know, you can blahblahblah, just go to WWW.Verizonwireless.com.” Like I didn't try that first. There are so many things you can't do on VW.com - but they really don't want customers to call them. Wait time is always unacceptable, and sometime I've waited > 45 minutes only to be thrown into their voicemail system and by then, I could chew up a 10 penny nail. So, I hang up and that’s just what I believe they want. For me to stop bothering them.

First I want to start off by saying I was with Verizon for over 20 years, that being said, I left them due to misinformation by representatives including payments. I closed my account with them back in October. Prior to closing the acct I contacted Verizon Billing to find out how much I would be charged for canceling my acct. The phone acct I was aware of the correct amount, but as far as the tablet I was told 30.00. After I closed the account I was billed 90.00 (early termination) which according to the rep I spoke with did not include.

If you want quality customer service then DON'T switch to Verizon Wireless. It all started when I tried calling their "customer service" number for help. It was to my great dismay that there were no options available to get transferred to a live representative whatsoever!! I got ZERO help and the robot kept hanging up on me... "It seems you are having some trouble, thank you for calling Verizon Wireless... CLICK." UNBELIEVABLE. I had to call 20 times and all 20 times their useless automated system refused to transfer me to a representative and hung up on me. I was so frustrated and mad that I spent hours of my time on something that should have taken no more than 15 min.

In Dec 2016 we went to our local Verizon store to upgrade my wife's phone from a basic phone to a smartphone. She picked a Samsung Galaxy J3. We were supposed to pay for the phone at $7.00 per month for 3 months, then we would receive a $7.00 credit on the bill paid for by Verizon for the balance of the phone purchase. 4 months went by, and no credit. Went back to our local Verizon store and the clerk there called Verizon personally. Verizon customer rep told this clerk "that Verizon was behind in issuing the credits as they had been overwhelmed by the amount of customers taking advantage of this great deal". We gave them another month, and still no credit. Wife called Verizon directly and after a quite lengthy conversation she was told that Verizon would call back on Wednesday of next week. No phone call was ever received.

We signed up for an unlimited plan 4 months ago, the first month went great and the data speed was good. Now we have noticed at the beginning of our billing cycle the data is much slower than it was the first month, then after we use our 10 GB and get our message from Verizon that we're slowing down to 3G. It at times slows down so much I can't even load a website. If you haven't signed up for an unlimited plan don't, it's so slow all month we have just as many speed issues before we get to our 10G allotment as we do after. Verizon is just robbing people blind cutting your service speed and calling it unlimited!

I spent nearly an hour trying to reach a person at Verizon. I could not find any avenue to a representative. When the recording asked me to tell it why I was calling, I told it I was calling "to reload my Verizon jetpack". Then it would say something like 'I'm having difficulty helping you. This must not be an issue that Verizon deals with." Next it would say goodbye and hang up. I called about 5 different Verizon phone numbers, trying all avenues and the same robot answers them all with the same menu. I called one of the Verizon stores and was told to just keep hitting zero and eventually I would get a rep. Nope. I got the same smug "Goodbye".

Applying for a mortgage and the bank checked my credit, Verizon Wireless and a company called Jefferson Capital Systems has a collection on my report for $1532.00 claiming I opened a cell account on 10/12/2016. I have NEVER had any type of account with Verizon. Have filed a dispute with credit bureaus and have tried to call Verizon to ask them to prove I have open account. Can't even get corporate to answer the phone.

I recently lost my phone. The phone was a flip phone. I went into a service location to report the loss and get a new phone. I was told that I needed to pay the outstanding balance on the phone, $64 and a current balance of $115. Then I was told the total I needed to pay was $199. I asked why there was a difference and I was told there was an "upgrade" fee. My response was, "for the exact same model flip phone?" I was told yes.

So I had a plan with 3 phones with 2 of my friends for a decent price. We had been making payments regularly online, but then that changed when we tried to pay in cash. I never complain about anything, but even months later this has me so fired up. It was a Friday and I went into the store just before I had to go to work. I gave one of the workers the $260 we owed so we could keep our phones on. The guy said it was paid in full, that I was all set, and I went on my way. The next day, our phones were shut off. We called trying to figure out what was going on, and for a few hours they said I never made any payment at all, then they decided to tell me I only paid $160. My friends were mad at me thinking I took the other hundred (I forgot to ask for the receipt for the transaction).

I've had Verizon for years and any problem (only a few) was taken care of. Minor ones were because I am in my 60's and am still having to be tutored occasionally. Customer service is excellent as is their national service.

Up until 2 or 3 years ago I have had stellar service. Few and far concerns. However of late I have encountered new dead zones where they were not. I think a bit pricey but well worth it to have reliable service. I have friends with various other providers experience reception problems. I still think this is one of the best.

Concern: Request to have Daughters phone accessible by both parents (divorced) for setting usage times/settings and monitoring. Stated there is no way without revealing the total privacy of the other party and all lines involved. A separate account was asked for to allow both divorced parents access and still allow the family rate as the number would remain the same along with the same payee. Stated this is not something that can be accommodated. That a separate account and full billing would be needed. Asked for President/CEO contact information, customer service rep did not know name of President/CEO and would not give out an email address. Asked for CIO name/email, did not know and would not give information. Stated there is a general email address that routes all emails to the appropriate parties.

The woman who helped me with my iPhone which was not working correctly adequately answered all my questions and helped me exactly as needed. I appreciate all the help Verizon! I had a great experience with technical support. Fixed and done in under an hour for a pretty big process.

When my internet service suddenly went To 3G I called. After four calls 50 minutes of online chat they inform me there is nothing they can do. My four lines with them are stuck on 3G for internet until the end of billing cycle. Trying to operate a business when you can't get pages to load on phones or computers is ridiculous. Each representative told me something different about the problem and none were right. I'm now looking at other companies.

Verizon’s reliability is great but customer service does not follow through on what they promise. Also, their promotions are very misleading. Example: Buy an Iphone 7, trade in qualifying IPhone and get $650 cash back in two to three billing cycles. Truth is it takes almost 5 billing cycles and your credits are in 24 monthly. Your 5 payments that were made is supposedly credit back but is not. Program package is what they say but taxes and fees additional 10%.

Problems abound: poor audio quality, many times to a degree that communication is impossible. Customer support more than awful. Verizon does everything it can to avoid personal contact with a customer. If you are "lucky" enough to get thru, you reach someone with failing comprehension and communication skills. My last call pertained to being cut off on multiple calls with "unlimited" time available and being told I "needed to pay more money to continue my service". The non-English speaking girl I spoke with (Rye) said she fixed the problem when, in reality, all she did was wipe out my recorded voicemail message. These folks want to take your money and make customer service so difficult that you eventually give up.

When we moved to Las Vegas and our new home we had 5 bars, 2 years later we have 1 or none. Dropped calls all the time. Have called and they just give you bogus answer to why you are having the problem. They will let you out of your contract or will just let you go but they will not unlock your phone, you are forced to buy a new phone. Verizon could care less but now after losing 249,000 customers maybe they will start caring. I have spent hours on the phone with everyone from customer service to tech support and they do nothing but give you a line of BS.

Android smart phones are a bit complicated to use. We have people call us to say we just called them when our phone is actually in another room. This happens fairly often. A call block needs to be added with simple instructions for applying. We receive a lot of scam-type calls and have found no way to block those numbers. We signed up for DO NOT CALL but are told this only applies to numbers of legitimate businesses only. We also have the Verizon Mi-Fi which constantly cuts us off. For the cost, service should be better. Those who became Verizon customers when Verizon bought out Alltel were able to keep unlimited data. We were customers of Cellular One which was taken over by Verizon, but no consideration is given to long-time consumers.

Verizon has the worst customer service, the worst pricing, But the best coverage and reliability. I have been a Verizon customer for far too long. The only reason I stay with them is all my friends have poor reception and dropped calls. I'm just waiting for one of the other companies to improve their coverage.

Verizon is still not giving back refund after 6 month and denies it now: I have stopped my Verizon service in Philadelphia on Dec. 15, still did not received about $30 refund back, and now Jun 6, after six month, one special Verizon bill Department rep said there is even no refund. Verizon is charging for no service: I tried to get my new Verizon DSL/phone service in Maryland around Feb. 3, service was not activated on time. I gave Verizon additional week to activated the service again, still not activated. I cancelled the service immediately and started using Xfinity, which is accessible in 2 minutes. Though not getting Verizon service, Verizon was keeping sending me $70-$90 bill every month, and I have to call to clean up each month, but the same bill always kicks back.

I recently switched to Verizon and got the plan for $35 a month and was super happy with the price and telling friends to switch to Verizon also. Well I was reviewing my bill and seen a $20 line of access fee I was never told about. What's the point of pricing the plan at $35 when I have to pay an additional $20 and why wasn't I told about this? I should have stuck with U.S. Cellular.

I've been with them for years. I've traveled cross country in a motor home and with the exception of a few dead areas in mountains and valleys they have been great. Only place really hard to get out of was British Columbia and the Yukon. I don't know how their prices compare against other big name carriers. Right now - two smart phones, two tablets and a portable Wi-Fi and 4 gbs data and I'm paying $200 a month. Once in awhile I get lousy service due to their sales people not being either 100% honest or just not knowledgeable enough. Only go to Verizon stores, not those that just retail for Verizon. If you visit just the retail store you can find out about deals that the company store either won't tell you (which I think is the case.) about or perhaps they don't know about.

I do like Verizon. I had to get WiFi at my house to be able to use my phone. That's with any company though. It's the area I live in, I guess. Where I live, it does get the best reception of all the companies I've tried. It's easy to use. It's fast. However, we are supposed to pay one set amount every month, and every month it's higher and there are always lots of extra fees. Can't understand that.

Called to close the account/cancel service. Was told that the account would be closed and last day of service would be 02/26/17. The request to cancel was in the middle of the billing cycle and I figured that I would have to eat the 1/2 of month. Since I was on paperless billing and I did not get an e-mail that a charge would be taking place on my credit card. I assumed that the account had been closed. Bad assumption. Did not notice that a charge, although 2/3 of previous billed amount was being put on the credit card. I had two lines/phones and they had only canceled one of the numbers. When I did notice it, it was 3 months after I had requested the account be closed. They will only refund less than 1/2 of the amount they had put on my card. Bottom line DON'T TRUST THEM TO DO WHAT THEY ARE TOLD TO DO, OR SAY THEY WILL.

Verizon provides consistent top level offerings with a wide variety for many audiences. In addition, their service is with minimal interruptions, if any, and they have excellent caring customer service agents.

This is the best company out there. The service is good. Customer service is very helpful. They have the stores in most towns where you can go one on one with reps with problems or concerns. I personally love Verizon but can no longer afford the cost. Being on minimal disability doesn't leave room for much. If you use your phone much and can afford it, this would be the company to go with.

Customer service in the retail branches varies: some very good, some downright horrible, especially when upgrading. The sales manager wants to sell, sell, sell! Fees charged by Verizon are fees by extortion. Better off in the 60's and 70's when phones were simply hard wired, somewhat dumb and not laced with hidden fees and extra charges. I’m waiting for another carrier to come our way, with better coverage.

I have had Verizon for a while. I used less than 6gbps a month between 4 of us because we had wifi. Anyways Verizon convinced me to go to any unlimited plan with hotspot and it will save me money in the long run. Said it would be good for traveling which I do a lot. It would be good for business and what not. Well I did and I got rid of my wifi. No more paying for it and going to hotels and paying and so forth heck yeah I was happy. It saved me a ton. One week went by and I couldn't connect to my hotspot. and when I did it was limited. So I thought it was a problem with my laptop. I used my buddies wifi and it worked great. 2 week went by and I still can't do the work I need to do because the hotspot is so slow it takes forever.

Called Verizon about our unlimited plan today. We hit our 10GB limit and have been throttled until the next month. Well after speaking with them I have been assured it is running like it should be on 3G. However, we were never able to actually run a speed test because it is running so slow that the page won't come up to run a speed test. Absolutely ridiculous how can you assure me it is running properly without confirming the speeds are correct! Live in the country my only option is MiFi or DSL neither are good. Verizon was no help!

I have been with Verizon for about 20 years. I do like Verizon for the ease of use and dependability. When I have a question I can go into one of their stores and get an answer. I have called and worked with customer service and have had great results. The only time I have had an issue with Verizon is when I travel to Florida. I do not get coverage there very well. I have not been to Florida for 2 years. I hope my next trip there it will be better.

It's a wonderful provider! I've had Verizon for years and years; in fact, I've had no other provider. Their service is incredible, and their phones are fantastic (great reception and reliability)...

In 9 years I have not had a dropped phone call. Verizon produces what they are selling. Their customer service is hard to work with and I think the price is a little high BUT no matter where I go I have service.

I LOVE Verizon! I have great service and I don't find their prices any higher than the other major phone companies. I just recently paid off three of my devices online and my debit card was charged twice for two of the devices, an extra $359.00. I called Verizon immediately and the refund process was started. I had my money back in the standard 3-5 business days that it takes to credit a debit card. Accidents do happen and everyone I spoke to at Verizon was friendly and apologetic and understanding. They even gave me a $40 credit on my bill for having to wait for the process of refunding. Keep up the excellent work Verizon!!

I am fed up with this provider. The salespeople speak double talk and it is very difficult to get a straight response on phone cost and phone insurance. The "great deal" I got on my LG 4G phone two years ago was a rip-off because I could have bought it for a lot less elsewhere. Then, my husband dropped it and couldn't get the recharger into its socket. I took it apart and got it in but it's not the best solution.

Service where I live is, in Verizon's own words 'a dead zone'. Yet, on their coverage maps, my residence's location is clearly marked as being covered. As such, I'm told to buy a electronic signal booster. Also, the plan I am on limits the amount of usable gigabytes to 2 a month. Yet, for the same price as I'm paying, their advertising is touting 5 times that amount of gigabytes. They should be proactive in helping their customers, but, choose profits over service. The fact that Verizon can tout excellent coverage, despite only using proprietary cell towers is impressive. In known dead zones they should make deals with other carriers and piggy back on their towers. There is a new tower 2.5 miles away from my home which would solve their problem. However, Verizon is unyielding to such an idea. Across the country, I have not experienced coverage problems. Verizon's customer reps are easy to speak with and efficient.

Definitely the best reliability, but it's way too costly and they're always trying to increase it in more creative ways. Frustrating because they're so huge they don't need to price gouge. Buying phones/plans is like dealing with slimy used car salesmen. I wish they weren't the only good reliability option.

Ad: Switch to Verizon and we'll give you up to $1000 to pay off your previous contract. Wrong. You get 1/2 of the $1000.00 and give you a credit of $10 or 11 per month for the 24 months. YOU pay off the other $500 out of pocket. They do not bill what they quote. I spent hours on the phone and at the store without getting an explanation of additional charges. Finally got the credit due. Do not expect anyone from Verizon to follow up or do what they say they will do. Verizon will filibuster and give you lots of imaginary hoops to jump through to get the payoff for the previous cell company. How they operate is most likely not illegal but these are the sleaziest people I have ever met. Ethics mean nothing as long as they get their inflated billing.

They charge you for the air you breathe. They are stealing your money in your face. They are the worst service I ever used and will never use again. Ever. I moved out state and they charged me $434 for moving out of state. Like I have to pay for moving, while having so much expenses already. They have no consideration. Will never use cell or house service again. They always extra charge and try to steal the most they can.

Verizon is the best Wireless phone company but the cost is far too high, and customer service SUCKS. I stay with Verizon because I have home phone and cable so I figured that Verizon would treat me right since I been with them almost 5 years. But they don't care about good paying customers. They just care about themselves!

Residential customer service is impossible to get. I have had absolutely no problem with my cellphone coverage or internet package but had to have my landline disconnected because no one knew how to fix the problem.

Purchased a new LG K8 V phone from Verizon last fall. At the time I was going to buy another phone from Verizon but it was out of stock. So I was told that the K8 V was the new replacement model and I bought it. This spring the battery discharged to 3% and since that time the battery discharges in 1 to 1 and 1/2 days with very little use. It discharges in less than a day with very little use. So I tried to buy a new battery. Neither Verizon (who sold me the phone) nor LG (who made the phone) sells a battery for this brand new model. Verizon says that they support the phone but the battery is an "accessory" and they do not support accessories. LG doesn't sell a battery for this phone either.

Verizon Wireless was once known for good things on tv. But once you actually get to know them they are HORRIBLE. I placed an order to start new service 5/24 and was told I would not be billed if device never shipped. Device never shipped. Cancelled same day per my request to Verizon. Ok so I wait 2 days and the charge now has POSTED when I was lied and told it wouldn't. I called back and they said "fraud dept" has your order on hold. More BS. They then transferred me and fraud said "ok order is released and cancelled". I call back the next day and they say it's still on hold and not released. smh. They wait 4 DAYS later to process my cancelled order. Keep in mind they have already billed me when I was told I wouldn't.

We purchased new iPhone on the 22nd and we decided to sign onto the One Talk system. The system didn't kick in till after midnight on Friday morning. That was when we started having problems. We realized that the iPhones were experiencing problems that my son in laws Android wasn't. We were told that the app was initially designed for Androids and they had adapted it for iPhone, so my husband switched his iPhone for an Android to hopefully resolve the problems we were having. We also tried to reverse course and go back to our old phone system, but it involved not only speaking to many people in Verizon Wireless, but also the landline Verizon company. Because of the holiday, the offices closed earlier and we had to wait till Tuesday morning to start the ball rolling to just get back to our old system.

While I wish they would reduce some of their pricing, I have been with them for more than a decade and find them easy to deal with. It is extremely rare that I am without an active and adequate signal. Very reputable, reliable service.

After receiving offer to change to Verizon, offer ended early. Then wireless rep had to get okay to extend offer but billing was wrong for three bills and only amended after complaint to Public Service Commission. The network is good, takes effort to get what is promised.

Verizon did not pay me for my switching fees, they said my phone had a cracked screen, which it did not when I sent it in. They offered to send it back which as of two months later they did not, now they say "too late you signed the agreement," so basically I am out $400! They tell you one thing when you call in just to get you off the phone, then when it is two months later they tell you tough luck. Terrible customers service, should have stayed at Sprint. At least they care about their customers!!!

A loyal customer of Verizon for 18 years. I didn't have a clue what another provider was like. Never checked to get better prices, I was always happy with Verizon. I just wanted a new phone for a good existing customer price. Verizon couldn't offer me something I was happy with unless of course I upgraded my plan from a 12 GB to the Unlimited Plan! Well I didn't need the upgraded plan, I needed a new device. I left Verizon. I'm now with a new provider. My husband took his Galaxy Note 4 which he loves, but Verizon refuses to unlock the phone so that he can use it with the other provider. We paid for that phone, that phone is not property of Verizon! It is so sad to be treated that way after so many years of loyalty.

Reliable service has been a mainstay for many years in a variety of local/remote service areas. Internet access is excellent in my area. Costs have been fair and not too extreme. Equipment for sale is always state of the art and decent pricing. Customer service is good on follow up and tracking issues.

Verizon has excellent coverage and service. I rarely ever lose a signal. The caveat to this wonderful service, is the price! $$$$ They also are terrible in recognizing and or honoring their long time customers. I've been their customer for about 15 years. That being said, I don't have one privilege, thank you, happy birthday or nadda! Why am I still with them!!?

Verizon has great customer service and are very polite and helpful. Just call them and ask for help. They help you understand what is going on. They stay with you on the cell phone until you are satisfied with the help that you were asking for.

$175 early termination fee. Verizon left my 4G turned on for a month and I used 202Gb. It was great and I had all my friends convinced this was the way to go. Then the 30 day intro period was done and it only took a day and a half to hit 3G which basically turns it off. Was using Jetpack to route data to computer, laptop, and phone. I was only a few days out of 30 day intro when it hit 10Gb and turned off (switched to 3G). They should have shown me the real picture during the first 30 days and I would have known that 3G is useless for me. This was dishonest bait and switch. Customer service is bad. Each time I call and spend an hour in conversation, then the next time you call they assume you are lying about what they told in the previous hour long conversation. This company is sour at the top where values are set. They deserve to go down to their competition.

This company continues to advertise how wonderful it is. Well it's a crock. With how much they bleed the consumer of money you think they would have better customer service and product. I had to wait 6 months for my prepaid card for switching service. Then after filing a complaint with the BBB, they call me and offer me 20 credit a month for the rest of my contract. Really? I have 2 phones on this account and my bill is 250. Sure they could do something better. Never switch to Verizon unless you have money to burn! Highway robbery.

In August 2016, I had owned my LG G4 through Verizon for about a year and I had completely paid it off plus had insurance. One morning, I woke up to find my phone not working at all. I immediately took it to the closest Verizon store since I was on vacation and really needed a phone in case something happened back home. They tell me that a new update had permanently messed up my phone and was actually messing up many of the LG G4s. Because of this, they were not able to replace my phone with another LG G4. They offered me a Samsung Galaxy S5 since it had come out around the same time as my LG G4. I countered that because I did not break the phone, it could not be replaced, and that it was actually their fault. I thought I should get the newest version of my phone, the LG G5. They said the best they could do was the Samsung and it would arrive at the place I was staying within the next week.

I have been with Verizon for more than 25 years and you would think that would count for something, right? Not in a million years! My pay periods fluctuate, so I cannot always pay on the day due. I have never flaked out and not paid, just not on the day due. The minute the day passes, I start receiving calls, texts, and emails telling me I am late and threatening cancellation of service. Now, because it is considered harassment by law if they call more than once a day, they set it up so the myriad of calls come from different numbers. No other company treats its long-time customers so rudely, and on top of that, they gouge you for every little thing. My so-called free phone has been costing me every month, they tack on several types of tax, fees on fees, and the service sucks. I will be switching next month so I can finally rid myself of this greedy company.

I know Verizon & they have treated me fairly; actually I know your Company. I know all the big players and I boycott AT&T. However, No Contract... and please increase Data allotments across the board.

We have been pleased with VERIZON'S service. They seem to have the best coverage with almost no dropped calls. VERZION is easy to deal with. They have many locations where you can get help. As we have traveled we've always had coverage.

Phone works well and I get service most everywhere and I did not with last provider. In most cases I am happy but it took several tries and a few stupid people to solve my problem of being charged for a tablet that had expired contract and did not work. Also, I find the wait at the stores way too long and some of the salespeople kind of zone out when talking to you.

My Note 4 started experiencing functionality issues in January 2017. Several visits to the wireless store proved fruitless: common restarts, cache clearing, device backup (which anyone can do). Not to mention a faulty battery. Finally ordered a replacement phone. That one too was returned for same functionality issue. A 2nd replacement was ordered (March 2017), and the issue turned out to be a bad battery (which of course no one ever figures out, but incidentally gets disfigured by software/hardware upgrades) So I simply bought a new one. Voila, problem solved. No more faulty battery issues shutting down my device or interrupting functions.

This company is a little pricey, and reliability of older phones (2yrs) services is spotty (they want upgrades). Customer service also never has authority to accomplish something at that moment (frustrating). However, online site is easy to navigate and over all coverage across the United States is better than others (I travel for work).

Good service, okay customer support, most expensive mobile carrier. Coverage is better than everyone else's out there, cost is highest. They decided not to compete with other networks as they have best service. But that indifference has caused people to leave. Now other networks are offering cash, unlimited data, and lower prices and increasing their network. Even longtime customers like myself are evaluating if it would be better to have a phone with almost same service, unlimited data, no contract, and for a few less bucks.

Contract was completely bought out by AT&T over a year ago and Verizon continued charging on an account that no longer existed. Over $600 bill sent to collections. Ruined credit score, cannot take out any loans. A bill was never sent, nor were we contacted. Tried to take out a loan and we were denied because of this. We haven't been with Verizon for over a year and they continued charging while we have AT&T. We will be sure to never get Verizon and tell family and friends so we can hope to save them from the nightmare this has become for us. We can't get a new car, a house, or so much as a small loan for the next seven years. We can't even get any information on the bill. They told us it doesn't exist even though it's showing up on credit reports.

I've read with interest some of the reviews. I've been a customer for many years now. I've had several issues. Each time however, I called and with very few exceptions, was treated well. My biggest complaint is the price. But with the coverage I get, I try to keep complaints to a dull roar.

Only provider in Southeastern NM that is reliable, unable to drop phone from account without calling and listening to rep try to talk you into keeping a line that is not needed. Customer service polite but doesn't explain the options well. Too expensive and no longer able to upgrade without payments.

They are very reliable, but keep changing their plans and the prices keep going up. I have been a customer for over 25 years and do not feel I am treated any differently than a new customer. They do not reward for customer loyalty.

We have had Sprint, another carrier, and now Verizon. It seems that Verizon is the only one in our area, that have enough towers to allow our phones to work where we live in Madisonville. So be sure when you are buying a phone, that you make sure you will have service at your residence. Just because the price is low, means they do not have good service, so be careful.

I signed up for the unlimited plan as I was tired of having $150 bills for my internet device and home phone. I use the internet for work and have to upload reports with numerous photos. I really was not worried about the speed dropping to 3G at a certain point because a couple of years ago that was all we had and I was still able to work on it. Well here I am in the first month and I received notification my speed was dropping to 3G, but it is SOOOO SLOW I can't even work on my internet connection. I guess Verizon thinks we are so stupid we don't remember that 3G speeds were not THAT slow. I swear it has dropped to about 1G. I can't even get pages to load. Wondering who else I can report them to.

I was hit by a car and had my sister call Verizon FIOS to let them know I would be late paying my bill. She actually called them 2 times and NO ONE ever even made a single note on my acct. They cut my service off and I still to this day can't even watch ON Demand 'cause of the restrictions they have on my account! If I could get out of this contract with Verizon, I would! They have no compassion for domestic violence victims!!! They should be ashamed! Verizon FIOS doesn't care about you as a customer!

Great range and service. I always have service even when others don't. Friends might get a better deal with other carriers, but you get what you pay for.

Verizon keeps me connected no matter where I am and what conditions exist in that place/time. Verizon makes no excuses... they deliver. It's a little more expensive but my business can't afford communication outage and Verizon is highly reliable. Verizon has even started adjusting my cell minutes based on usage before I even ask which so far, has resulted in lower bills. What company does that? Outstanding customer service. Retail outlets and on line representatives are very courteous and find answers for me if they don't already know it. The technicians know their stuff and they are amazing.

This company is the worst company I have ever seen in my life in the 21st century. The most inconvenient to talk. The most incompetent. The most inconsistent of their words. Overconfidence with a full of null. The most awful and I would even think they are very racist too. I have heard this from their employee saying that they would ignore to qualify for Verizon. If you want be qualified for Verizon, he told me that I need to have the most ** name could be ever possible. Their screening and everything is as worst as hell. The most awkward and centuries back. Unnecessary and time taking way of doing. I have seen this all and decide to leave them out. Anybody out there waiting to be partner with Verizon, they should think twice.

They are a little above average but not spectacular. They offer phones they know have software glitches, but do not tell you before the purchase. A hint of dishonesty there. Their prices are becoming ridiculous.

Verizon's reliability and ease of use is comparable to other carriers. The retail outlets are plentiful and they carry a good selection of phones and tech products. On the rare occasion I visit a retail store, there are never enough representatives though the greeter/scheduler is a nice addition. I'm just not happy with the cost. I feel the plans are overpriced. They should revamp their wireless plans to make it more competitive with T-Mobile, US Cellular etc. Plans should be unlimited and there are too many hidden fees and taxes added to the bill.

First things first. If you were contemplating switching to Verizon, DON'T!!! Our Verizon saga begins back in September 2016, I purchased a iPhone 6 (Full price, for retail etc.) for my 15-year-old daughter. Almost immediately it started having problems. Not connecting to the Internet. Freezing up. Randomly calling people etc. So we went into the Verizon store, and they offered to issue us a "new phone" which basically means some refurbished piece of crap. Upon receiving the refurbished piece of crap, it took less than two weeks and it started automatically powering down, the ringer would not work, no volume control whatsoever etc. So back to the Verizon store we go. More bogus troubleshooting. Then they offered to send us another refurbished piece of crap. This phone showed up within a week, and within a week after that, the phone started freezing. Requiring a complete hard boot every time.

When I purchased a tablet for a child, then realized it required Verizon's "service charge monthly", I returned tablet (Online purchases are far more adequate.) They tack on their service automatically, but require that you "remind them" to cancel their "service charge" when returning. DAH! What part of this seems IMBALANCED AGAINST THE CUSTOMER. For the TWO YEARS, with 0.0 DATA USAGE on this acct., they continue to charge a $10.00 fee. With combined family members on acct., it was easy to miss this charge for far too long and they WON'T give you $$$ back (6-mo is their limit!). HO! HO! Clever, Verizon!

Billing error on Feb 5th - March 4th by the billing dept showing a credit of -$61.99. Then a past due bill the next month. There was no explanation just late fees and account put on hold. I have called several times to get a corrected copy of the Feb. - March bill. Was told Verizon is not going to redo the billing correctly. I have spent my time trying to figure this mess out and want to be compensated. The customer service really stinks and if they weren't the biggest they wouldn't be able to operate this way.

My kids and I were on one account. I had been grandfathered into the old unlimited data plan and my teenagers shared 4gb of data with unlimited text and 1400 minutes talk. I called a rep to see what it would cost to get unlimited data. It was quoted with my husbands work discount, automatic payment and between the kids' account and my account I would be spending about $10 less a month for the switch. I learned that I had to set up a separate account for them which was not ideal but started to set it up. When I looked at the bill and added my new bill together it was about $70 higher than I originally was quoted.

I purchased the Unlimited Plan. I have 4 lines one being the Jetpack. I use the Jetpack for wifi and my internet because where I live I get NOTHING. Not that is any of their business. Upon purchasing the Unlimited Plan they upped my Jetpack line from $10 to $20. The first month was wonderful. I was excited and happy that I could finally have Internet. Then BAM! The next month I got a text notification stating my 10gb for the line was almost used up when the month before was 22gb. I couldn't understand for the life of me what was going on. So I called Verizon.

I have been paying 180.00 a month for cell phone service for one line. Service constantly in and out and works when it wants to. I constantly have to turn my phone on and off to get to work for just 2 minutes. But VERIZON is always on point and on top of things when it comes time to get their $180.00 a month when my bill is due despite their crap service. I am so done, having advised my family and friends and am advising all else go RUN and not look back. Verizon is only interested in fattening their pockets no matter the expense to customers and/or anyone else.

I signed on with Verizon last year in July. I was told my phone bill would be 276 a month for 4 lines which I said yes to. The first month bill went according to the agreement. The next month I received a bill for a whopping 1000 dollars. When I called customer service they told me it was equipment charges and etc. I was not told this at no time during getting the phones. I'm still stuck with a bill that's over 1000 dollars.

Not friendly, nor reliable. You never speak to anyone who speaks perfect English! I've been waiting on a $100.00 credit for 6 months which means a trip to the store, because when I call customer service they don't know what I'm talking about. A lot of dropped calls lately. I am looking for new carrier when contract is up, rates are too high.

Verizon is a reliable company for a wireless phone company, I would consider it to anyone... I've been with Verizon for over 30 years, its been awesome. When I have a problem they always come through.

The agents are always very helpful, and I never drop a call. However the pricing I feel is very high compared to other carriers. It seems as though they treat new customers better than ones that have been with them for years. Other carriers are starting to compare in reception so I think Verizon is going to have to start making plans more enticing, like they already are trying to do with bringing back the unlimited data.

Reading another person's complaint about the speed cut almost in half after 10gb is news to me. I was under the impression it was after 20gb. It must be true, I've used just over 11gb and if you've ever been on a plan that bottlenecks you after you've used up your data? That's what it's like. You can't watch Netflix or sometimes barely before you've used 10gb. I like to mostly stream music and have a Spotify subscription. I was paying just over a $100 for 12gb when I found out I could save $25 by going to prepaid Verizon's 10gb plan plus one free bonus every month for setting up an automatic payment plan. Then unlimited came out and I switched back to postpaid receiving $5 off monthly bill for automatic payment plan. Now I pay $85.

Not sure what is going on with Verizon. I have been with them for a very long time and have stayed with them due to this fact. I have an older unlimited data plan which not interested in changing and lately since they brought back the unlimited data plan my data is slow and at times does not even work in my house where it used to work great. I am on the verge of leaving after so many years with them. The service sucks. My wifi works better than the data I pay all this money for. The service is not cheap and I can't get better service than this. I don't think so.

My bill is constantly fluctuating and when I call the billing department to complain they say they are going to adjust it but they don't. May-2016 $71.50, June-2016 $71.48, July-2016 $73.73, August-2016 $96.28, September-2016 $55.32, October-2016 $62.50, November-2016 $62.50, December-2016 $62.44, January-2017 $62.44, February-2017 $62.44, March-2017 $62.77, April-2017 $62.77, May-2017 $62.77. Total: $868.94.

Scammers - I have been a Verizon customer going on 7 years, never have I had a problem with them until a year and a half ago when we decided to upgrade our phones. First and foremost I assumed by upgrading it would be fair to say we were renewing our contract as that is what we were told. To our surprise Verizon doesn't do contracts anymore. They are month to month "a prepaid service" as customer service was trying to explain to me why my bill was $150.00 more than what it should have been for the first month due to the fact we had to pay a month to month fee for our new phones and a prorated difference since our plan was changed! Do what!?! I didnt know anything had changed, we were just upgrading!

Verizon Wireless has to be the absolute worst wireless service. I have an iPad that is on a Version Pre-paid plan. It can take it up to 48 hours to download a simple weather forecast. The service is so bad that our IT department had me connect the iPad to my phone via my Hotspot to receive even the simplest information. Is that stupid or what? If I use my AT&T hotspot it all works very well. Really, are you kidding me? I have to connect my Verizon connected iPad that I pay service for to my AT&T account via Wi-Fi hotspot to get my Verizon connected iPad to work. Called Verizon and got a 45-minute jerk around. The company sucks. I would never ever own a single Verizon product after this experience. When you are so large that you no longer gave a hoot about your customer service you need to be shut down. I operate this iPad from Kissimmee Florida. Looks like a lot of customers have Dropped Verizon and their stupid lying claim of less dropped calls!

Paying for the PREVIOUS month is a way for being charged the extra $5.00 late fee. My fee date is 31st - was accidentally late 2 months then paid just 2 WEEKS AGO, then today 20th was charged ANOTHER $5.00 late fee for last month. I JUST PAID 2 WEEKS AGO!!! This appears to be pay twice for one month? What do I do and pay yet ANOTHER fee by the 31st so I do not get yet ANOTHER $5.00 late fee??? This is JUST a tablet I hardly use and very disappointed was talked into it. I do not even like it any longer however stuck for another year before paid off... Then I will cancel not to return again as if I leave now will be charged yet more fees to close account!!! Was with Verizon twice before closing accounts (phone and hot spot with both charged with many overages fees so I cancelled because of bad service) and talked into tablet I am sorry to have now.

I sent my DROID Turbo 2 out to get the charging port repaired on April 25, 2017. The store clerk who assisted me contacted the technician to get an estimated quote and timeline, he had said it would take about a week and that I would get updated about my phone's progress and condition from the technician. Two and a half weeks later I had called my local store to get answers because I hadn't heard anything and the technician had hardly touch my phone and I didn't get an estimated time of completion.

If I could do it over again, I would not switch. I think it's a huge SCAM! Went into a Verizon store in September to switch carriers with the Verizon offer to pay up to $650 for switch fees. I ported 3 numbers over on 9/5/16. Completed the trade-in form on-line and submitted the final bill from the previous carrier on October 15, 2016. After getting the pre-paid label and box for one of the 2 phones I was trading-in, I mailed one phone and received a $55 credit (for a Samsung 6s) to my Verizon bill. After waiting a month or so I called about the Switch Fee Rebate and was told that the phone was sent on the wrong phone number. Not sure how this would be possible, because I ported over all 3 numbers from the previous carrier in store on the same day.

I received one of two phones that I ordered. I contacted Verizon giving all information written on the packing slip; I received one phone for my upgrade plus accessories that I ordered for both new phones; but one phone was missing; the new phone with the new number they assigned me 4 days ago; the number that I put on the website that I created and Facebook page that I created with my new phone number. I spent 1/2 hour speaking with various Verizon representatives but had to get back to my job with an unsolved issue.

First, the Android 7 Nougat update for S6 sucks. Second, there is no way to roll it back. Even when they tell me to do a factory reset (either way) it took hours only to find out the new default is Nougat... And I have to set up all my apps, screen, settings. Then when features stop working they offer a tool using the PC that takes all night and still doesn't do the job. Then they tell me I can pay $149 to get a rebuilt replacement or I can pay my last 3 payments and upgrade to a new phone (how is THAT going to save me any money?) and will likely still be stuck with a Nougat S8. T-Mobile, can I please come back?!

While you probably won't read this entire letter, suffice it to say I have lived through this entire experience for the past approximately six months. MANY of the events have been left out and will be mentioned at the arbitration hearing whenever and wherever that takes place. To start with, my family has been Verizon customers for well over 10 years, or rather had been. Never again will we be members and we promise to do whatever we can to discourage anyone else from being a Verizon customer.

I was offered unlimited internet from Verizon for my home installed 4G LTE internet. I was told after I used 10gb that my speed would be reduced to 3G at times the tower is congested. This is exactly how it worked the first month. The next month I noticed I had really low speeds during non busy night hours. I called Verizon and was informed that I hit my 10gb limit and my speed would be 3g or less for the remainder of the month. They said it was a glitch that it worked at 4g speeds the prior month and they did not care what the sales rep sold me and refused to help so I cancelled my account. It took a fight but I finally got Verizon to cancel my contract termination fee. Anytime I have had to call Verizon customer service have been horrible experiences with misinformation every call. Don't get scammed and stressed by Verizon's horrible service, there are better choices out there.

I've been with Verizon for years. They have always been a company that does business a little sketchy with their interests very obviously weighted towards making money without providing a fair service. I live in a rural area and the only way for me to gain access to high-speed internet is by going with Verizon 4G broadband internet. For years I've waited for the "Unlimited" plans to re-emerge and finally they brought it back. I was so excited and researched it heavily. Here is where they get you though. For the first 2 months they didn't throttle my service at all. I was able to use 4G and do everything I wanted to do, stream video, download game updates, online gaming, you name it no problems.

Do not trust Verizon. Our family has been with Verizon for over ten years. We recently upgraded our plan to the unlimited plan. Note that the New typical monthly charges are quoted at $221.27. We received our bill and were surprised to see that we owed significantly more than indicated in our Verizon plan change confirmation. I spent over an hour in the local Verizon store with no resolution. DO NOT TRUST VERIZON CONTRACTS.

I couldn't prove it last time... 4 years ago... and now this year; Having paid all through my contract and paid in full a month, I switched accounts. I verified my account was paid in full and received multiple verification texts that the phone was deactivated as it should be. 60 days later an email comes through letting me know that my line has been cancelled for failure to pay and I have a month's payment due... Just like the last time I switched accounts with Verizon Wireless. I called and literally had to finally scream after thirty minutes of nonsense to speak to a supervisor. What they had chosen to do was reactivate my line, for no reason she could find, and though there was no usage or activity on the account (because it had been cancelled) she was happy to go ahead and get it corrected.

I bought a Verizon prepaid flip phone for my mom who was visiting for a few months outside of the US. The whole process of activation was a pain. I had the phone activated and set up for auto pay. After my mom left I no longer needed the phone, so I tried calling Verizon to simply deactivate the number and cancel auto pay. I was not able to get hold of anyone like there is literally no customer support and all you do is listen to the machine. I wasted over an hour on that. Next day I went to my closest Verizon store to deactivate the phone again. And again they said they can't do anything because the store is privately owned and I have to go to a different Verizon location (10 miles away) where they will be able to help me with that. Finally, I was able to drive to that location and they deactivated the phone.

So many things go right in V Wireless stores, but what a mess the website it. Spent 6 hours trying to order a phone. VW website says you can search for 10, 25, 50 etc. miles around your desired store location. Forget it. VW just gives you the two nearest no matter what you enter. The larger geo buttons simply do not work; basically fake. Brick & mortar stores and the VW website do not coordinate stock--and are pretty nasty about each other on the phone. If you call a store directly and find out they have "many" of the item the websites says the store has "0" of, the stores can't do anything about what shows up online, and the website chat creatures will say it's the store's problem. Nice. Real team play.

I ordered 2 Verizon 7 iPhones using the Verizon Wireless After Thanksgiving promotion in 2016. I called in to verify my account was eligible for the promotion and was assured that I was and that if I paid the tax on the devices and would pay the first 90 days that my account would be credited going forward. After the 90 day period, the credit did not come, so in January I called to check as to why it had not come off. The rep informed me it would be 90 days from the return of my previous device before credit would be given. So when in 90 days from the time of the return of previous devices the credit still had not been completed, I again called Verizon support back and was informed the paperwork had been filled out incorrectly and was given a $30.00 credit for my inconvenience and was assured this would be rectified by my next billing statement.

I have been a Verizon Wireless customer for over 10 years. Most recently within the past month and a half I have been receiving more dropped calls, more fuzzy broken up calls than I have ever had in the past 10 years. I called Verizon to notify them of the problem about a month-and-a-half ago and was told that the area I lived in was a spotty coverage area. Upon explaining to them that I had no issues with their service out in this area in the past 10 years they told me that the problem was that their towers were over congested due to high usage within the area. I've since called back around a month later and was basically told off since I had already put in a ticket about these issues getting worse.

I called Verizon customer service to inquire about putting international calling on my daughters phone. 'Vaan' asked for my 'PIN' - formerly called my billing password. I told her I only knew online passwords but by the 4th attempt came back to the billing password - which she said was correct - but I only had 3 times to get it right. I told her that I used all other passwords that were accurate with Verizon - and had keyed in my billing password in order to get to her. She wouldn't pass me to a supervisor and only could text my daughter's phone (who is not here) to unlock the account. Moreover - she just didn't care. Too big and no interest in account services.

Verizon does pulls every trick they can to increase your monthly Verizon bill. I was offered and encouraged to accept a "FREE" Verizon ellipsis 8 tablet as part of my order for Verizon service. After being told the tablet is free Verizon starts charging a monthly line charge for the tablet. Disclosure of the line charge is hidden in Verizon fine print in a not consumer friendly 5-page document.

We changed from 10 Gb to 20 Gb to 30Gb/mth because of the monthly overages to Verizon's unlimited data plan a month ago. In 10 days, we had used 10 Gb of data, so learned that our plan now slowed our speed to 3G. It is as if we have returned to dial-up. No videos. Minutes, not seconds to download web pages. And I work online. For this "privilege," we get to pay $238/month. This is outrageous. Verizon overprices their inferior products. If we could change carriers, we would. As soon as we can, we will. We do NOT recommend this company.

The charging port of a 14 month old droid turbo cellphone failed not due to operator error. Because the warranty has expired at 12 months, there is no option for replacement other than paying off remaining balance and purchasing a new phone to the tune of another $500. I was told I should have purchased insurance (which is not much less than the purchase of a phone). So I need insurance because Verizon sells a crappy product??? Why would I purchase a $500 device that lasts just until warranty expires? Will never purchase another Verizon device again. Customer service offered no other options.

Verizon has got to be right up there with Bank of America. I cancelled my phone service 2 or 3 months back and paid what was supposed to be a final bill. I received a past due notice today. They are now claiming the service was cancelled on the 9th and their billing cycle is on the 6th requiring me to pay a month of service for which I had no phone service. When I cancelled, my whole phone service was cancelled including an iPad phone number. Verizon is now saying the iPad no. was not cancelled and I owe an additional 2 months of service. What a bunch of crooks. Don't do business with Verizon if there is any other service available.

If I could rate minus stars I would. My wife (who was on Verizon) received what turned out to be a very deceptive promotion offering two "free" iPhones if I switched from AT&T. We went into a Verizon store to find out more information. Bottom line, the store clerk lied to us. He said we would also get two tablets for free. We didn't want them but he said, "Why not, they're free?" We took them figuring we'd give them away as a gift. The next month we were billed an $80 setup fee, $20/mo each and sales tax for the tablets. We were told we couldn't return the tablets because we were outside the 14 day return period (shorter than the 30 day billing period which is when we found out about the charges). A courteous regional manager, Steven **, eventually arranged for the return and credit.

Without a doubt the worst customer service support I have encountered period. From the very beginning my wife and I had trouble with this repulsive company. They give us faulty devices. Blatantly lied about resolving our billing issue. Screwed up our account. Extremely rude to us over the phone. Wouldn't respond to us. The list goes on and on. Not to mention they're extravagantly overpriced. I wouldn't use this phone company ever again!

When they upgraded my phone on my anniversary, they didn't in anyway shape or form tell me I would have a device payment and user fee, actually they screwed me so bad I ended up owing over 3k. NEVER BUY ANYTHING FROM VERIZON, DON'T BE A FOOL.

I am a senior citizen. I live on social security. I've had Verizon accounts for 15 years and spent LOTS of money for their products. And yet now that I'm old and infirm and really need a reliable phone, suddenly I have NO network coverage. ANYWHERE! I've been waiting for an important call from my doctor as well as one from my caregiver, but then I realized today that I will never get those calls because I have no network connection! No connection here at my home in Gold Beach, OR and no connection in Crescent City, CA.

Unlimited wireless data this is NOT! I just signed up for the Verizon Wireless Unlimited plan, which is advertised all over their site. I signed up at the store, and asked repeatedly - and was told repeatedly - that my data on both my phone and hotspot would be unlimited. One day later I've gotten an overage notice - what no one at the store told me is that after only 10 gigs your speed slows down to 3G - noticeably slower. What a ripoff!

As I wanted to get a new cellphone they offered a very attractive and good protection plan, but few month later for repair my Iphone Glasses insurance charge me $199 as deductible, but Apple store fix it without insurance $129. My recommendation is never purchase protection plan from Verizon.

I signed up for a new plan in February and was told that I would be receiving my Samsung phone for free, which was taking advantage of a promotion because we transferred a line in from another carrier. I spent hours on the phone with Erik ** who okayed all actions through his Supervisor Isiah ** (sp?). He advised me that all I had to do was trade in the phone online and email him the receipt and the discount would be applied directly by his Supervisor Isiah. So we tried to trade in the phone online, but since it was so old it had a $0 trade in value (which was known to Erik ** and okayed by Isiah - which is significant because there was an extra step in the process, so I am sure of this confirmation), so we cannot get the receipt to email to Erik because according to the website there is no trade in value.

RUN, don't walk away from Verizon as your service provider. I purchased a phone and a waterproof Mophie case and the phone was placed in the case on day of purchase. My battery fried (which I have been told often occurs with an older Verizon phone after installing updates) and I took it to the store where they removed it from the case and confirmed that I needed a new battery. They told me that the phone was under warranty and that I would receive a new phone and then need to return the old phone. At that time they noted in the account information that there was no physical or liquid damage to the phone. The phone was placed back in the Mophie case at the store.

I have been a Sprint customer for the last 5 years. I pay $35 a month, have unlimited internet and a problem free phone and service for $35 a month!!! Now I had to get a business phone and with all the advertising out there that Verizon is the best service I decided to go with Verizon although they costed 3x the price and were only giving me 4gb of data. Ever since I got this phone I have been having nothing but trouble. My calls have been dropping worse than my Sprint phone. I use this as a business phone and it just isn't reliable. I can almost count on the fact that if I'm on the phone for more than 5 minutes it will drop. I have spent hours on the phone troubleshooting to no avail. Finally after weeks and weeks and hours upon hours of spending time on the phone with these people they say they will send me a new phone but if it has any kind of damage even minor they will charge me $500!!!! What in the world kind of scam business is this!!???

First of all, for the most part, the poor Verizon customer service folks are very nice and helpful. They can't help that they work for an awful, greedy, horrible company. I have had Verizon cell service for decades. I am guessing that for each year I have had Verizon I am going to lose at least 2 years off of my life with the stress of dealing with them and their lying, gouging, customer-unfriendly practices. We have had everything from a trip to overseas that we purchased international coverage for and were promised that "all service would be covered" ahead of time. And then were charge an additional over $300 of overages for texts to paying for years for insurance we had long since shut off to now being charged for activation fees in the store and AGAIN on our bill (needing to send it PROOF that we paid the fee in the store... why can't they access that...makes no sense).

I voted on Verizon with my feet. I have had too many poor customer service encounters with the local Verizon stores in my area of Prescott, Az. One at the mall where employees were so busy socializing that they totally ignored my mother-in-law (age 93) for over 20 minutes until I finally entered the store and asked if anyone was working or if they were all on their break. The manager (male) gave me a snarky look and sub-standard service; only slightly above hostilely contemptuous because it was obvious we were interrupting their social hour. He shoved the phone we bought in a bag so fast that I could feel his virtual foot on our rears as he kicked us out the door. One of the women working made a comment and the whole store erupted into laughter when we left. Nice. Such good ambassadors for the brand.

Have had multiple issues with this company. Have contacted relentlessly trying to get billing issues and promised credits resolved. Signed up for service on Black Friday November 2016. I originally called in and spoke with a customer service rep. about getting a quote about changing three lines from T-Mobile to Verizon and how much more a month it would cost me, this rep. told me $178. Perfect, the price worked for me and I signed up because it was such an awesome deal (too good to be true, I guess I was stupid enough to believe him). $200 per line rebate was heavily advertised for Black Friday 2016, we signed up on this day.

Do not switch to Verizon. May 2nd they took my order. May 3rd asked I verify with fraud, that evening was approved after more documentation was provide. May 4th no phones call. May 5th had to do same process over again. May 8th confirm ordering coming missing work 2nd day to wait. They accidentally canceled after taking $437.90 from our account, which was not pending posted May 3rd after first approval. Said re order, will have to go through same process, and re pay, but our other money will not be sent back for 7-10 business days... That is a red flag, asking to pay twice and no guarantee they won't put us through the entire misleading ordeal again.

A few months ago I had to increase my fixed data plan to 30gb because I went over. I contacted them the next month to change it back to 24gb. The sales rep convinced me to switch to the new Unlimited plan. Only thing is he forgot to mention (even after I asked the pitfalls) that my 10gb up and down speeds were only on the first 10gb... After that I now only have.6gb up and down... a dial-up is faster.

My first experience with the store rep was a disaster, but Corporate found a solution to me being over charged for my plan and refunded my money. Some of the store specialist only want to hit their quota not caring about the needs of the customers. Verizon is a great company and their cell phone service is top of the line in my opinion and others, so you are going to pay for it.

I'm so frustrated with Verizon. I was a loyal customer for years. I have a phone that worked fine. But saw an ad for a free phone. What a free phone. Well then I will get a new phone. It came with a bill so I called and asked if it was really free did I really qualify for it? I was put on hold so she could to talk to her supervisor. She came back said "Yes it's free it just takes 2 to 3 months to come off your bill." She would note my account on my call. "Because I can return it." "No it's free." So I took it to the store to activate it. And double check it was free. Yes it is free. So I had him set it up. A few days later the charger died! So I called spoke to a young man. I asked him is this a good phone or is it free because it's crap. "No it's a great phone and we offered these free phones to keep our customers happy." So I asked it is the free phone. He said yes it will come off my bill in a few months.

I'm going to sue Verizon. I sign up two years contract with Verizon from 2/8/2014-2/8/2016. My contract got extended without my consent. When I notice, I quickly call them to take me out of the contract before I sue them which took them about 48 hours before they undo my contract. I was up to date with my payment throughout my contract duration without missing single payment. As soon they took me out of the contract, I switched to simple mobile. I can not believe that Verizon sends me a bill even when my contract has ended and had the audacity to send the account for collection. For this reasons, Verizon will have to explain to me the behind be the Judge. I will not recommend the service for anyone base on my horrible experience with them.

Have been a Verizon customer for approximately 10 years. Their service has been good up until now. A year ago we upgraded to a Galaxy S7 at a local Verizon store. Just over a week or so ago I had an update pushed to my phone. After this update my phone started freezing and rebooting. The problem slowly got worse until it got to the point that the reboot problem would occur even during shutdown of the device. After 2 hours I finally managed to power down said device. After the store attempted to do an unsuccessful factory reset the sales staff contacted a Verizon rep. The representative they spoke to apparently refused to help and informed them to inform me that my warranty had expired. I now am using an older phone that I happened to have while the phone that I am still paying for is now an expensive paperweight.

I was Verizon customer with a 2 year contract (March of 2015-March 2017). Paid the contract in full, called customer service to verify that my phones and contract were satisfied, they told me yes. I went shopping for a new phone company, In April I get a bill for 880.00. Called Verizon and wanted to know what this was, was told that I made international calls, and I said yes I did because my wife is from Peru and yes she would call there every week, but that is why I was paying an extra 20$ extra every month for( international call the world). She looked it up and verified that I did have international calling, she connected me with a manager and she also verified this and was going to remove this charge. This was in April. Now in May I am getting harassing collection calls from their billing dept. I have paper documents with all the proof and month to month payments I have made to them.

Incomplete, under-explained use of the device(s) sold and how the charges would be made - especially leaving my device(s) on full-charge of the data downloading via their cellular use. Not explaining that using the wi-fi connection when available instead of cellular would run up the usage costs made the first month's charges "monstrous"!

On April 2nd, against my better judgement, I walked into a Verizon Wireless store in Monroe, NJ 08831 to upgrade my phone. I've had my phone for 10 years, the phone was owned by my previous employer, and previous to that, I had Verizon service for close to 20 years. When I entered the store a young woman assisted me, but now I realize she had very little knowledge as she constantly called her supervisor on the phone. She told me the following: "You get a free tablet," "You get a free jetpack" (she indicated this was necessary to use the tablet), new phone (K model) upgrade is a few dollars/month (this is why I entered the store in the first place), all total monthly cost (I currently pay $79.50).

After being a customer of Verizon's for over 16 years, they have finally rolled out an "unlimited data" package again, which they forced us to let go of several years ago. SO we resigned up, and found out ex post facto, that the plan is NOT UNlimited, but limited rather. They hit your personal hotspot with fees if you go over a certain amount of data. What a scam. We are sorely disappointed in the company not being forthright about the details and calling it something IT IS NOT. Don't fall for it, check the fine print!!!

I cancelled my account with Verizon Wireless and asked to pay off everything in full. The lady did so and I asked to make sure that I would not receive another bill from the company. She assured me that I would not. However, they decided to keep billing me for that account. I accrued over 300 dollars in charges. When I called to clear this up they told me that this girl that cancelled my bill was new and did not know what she was doing. They said I still had to pay for services that I did not even use! I asked for the recording and they said it is for their use only. I refuse to give this terrible company another dime and I recommend that anyone looking for a phone company, look elsewhere... Absolutely horrible!

I needed a fast internet connection and I went to Verizon for more information. I met a guy by the name NICK, he was welcoming and told me the Jetpack MiFi would take care of the type of work I wanted to do online. I got unlimited data for $91. The first month which was March the service was great. I paid the first bill and within a few days I barely managed to do any work online. I called Nick, and he asked me to take the Jetpack in. I did that. He explained to me there must be something wrong with it and he took the battery out and back in and explained it was working. I went home and it worked for a few hours.

Trying to resolve a problem was the most frustrating experience, spoke to five different people over the course of one week. Our problem was never resolved, they never called back as they said they would, one individual was just down right rude. I eventually ended up canceling our account out of pure frustration and went with Comcast, Comcast had great customer service, efficiently corrected my problem and had everything up and running in one day. Phew! Verizon is just plain exhausting not to mention all the time you spend on the phone with them. Good riddance!

I have been through several services. My aunt for my graduation bought me a Verizon phone. I live in an open space and get the service I would if I was stranded on an abandoned island. Service is terrible. It's so slow and awful. And we're paying for unlimited data but what's the point when I don't even get the service. Awful.

I was due for an upgrade, so on April 21, 2017 I went into a Cedar City, UT GoWireless store at 566A S. Main St. The sales rep at the store named ** helped me out. He recommended the LG G6, the newest phone that just hit the market. I liked the feature of dual camera on the back of the phone as well as you could submerge the phone in water for up to 30 min at the max depth of 1.5 meters. I decided to go with this phone as my upgrade. I bought the Pelican Protector case and the Gadget Guard glass screen cover. The sales rep put everything on it for me (Phone case cover & screen protector). He finishes up and hands me the phone.

I visited the Verizon store in Lee's Summit, MO today and attempted to upgrade my phone from a Samsung S6 Edge to a Samsung S8+. I was told by the salesperson that I would qualify for a promotion to upgrade my phone for $15.00 per month. There was also written signs all over the store about this promotion. I agreed to do this and the salesperson brought out the phone with the case and charger I had selected. He started to transfer the data from my old phone to the new when he told me the offer was no longer valid and I would have to pay $135.00 for the new phone and $35.00 per month instead of $15.00. He then told me that I would have to contact Verizon Customer service as he was unable to do anything for me.

Verizon keeps billing months after account closed. We had a Verizon Wireless account for years. It worked fine but because we are Canadian and don't have a zip code they have always been unable to do anything with our account. In Dec 2016 we decided to cancel the account as the exchange rate made an American phone no longer cost effective. The customer service person advised that she couldn't access our account because of the zip code problem but that she would send a note to the appropriate dept. Then Verizon drew another payment. We put a stop payment on our Visa to stop them from taking any more. Then we got another bill and called again. They advised that they would cancel it but that since the first request had not been acted on we still owed for current month.

Verizon is a scam artist of a company! I tried to switch my wireless plan a month ago to lower the cost and I believed everything was good to go. Once I received the email with the new statement and plan and cost, it was listed as over $200 on my next bill. Realizing this was wrong, I immediately went onto the Verizon Wireless chat and to ask questions, get clarification and make the corrections needed right away. Basically I was being responsible. The rep let me know that my bill for this month and every month following would be $142.56 and I was on the unlimited plan. Now I thought this seemed odd so I even asked again, listed it out, word for word, and the Verizon rep confirmed this was correct.

I joined Verizon May 2016. Since last Fall and keep running into data overage issues month after month. I have a 16GB plan with Verizon. This month I decided to closely monitor my data, and am finding myself with only 6GB left in my plan and 11 days left in the billing cycle. Their usage scale says I've used 10.34GB of data. When I add up the actual usage indicated per device, I've only used 5.66 GB. They are rectifying this current issue, but it makes me wonder how many times I have actually been overcharged on my data since I've joined Verizon, particularly when I come out here and see so many complaints. Just adding my voice to the list of Verizon data complaints.

While Verizon provides some of the best phone service out there as far as not dropping calls etc their customer service is horrible. Signed up 2 years ago for the Edge Plan. Was told the phones will be billed at $24.99 with a credit bringing the actual price of phone down to $4.99. Did not happen for either line I brought over from US Cellular. Have been billed the full amount the entire time. When we were completely unsatisfied with the S6 they said there was nothing they would do. The phones themselves are junk and have been for this entire 2 year period. Just seems to us that Verizon lies to consumers and rips them off.

I've been with Verizon for years with just the occasional small problem. On Saturday morning 4/22 my Galaxy S6 wasn't working. There was a message with a number to call for activation. After calling Verizon I found out that someone somewhere had requested their phone be changed to prepaid. Evidently my # is 1 or 2 digits different. Seems that the agent screwed up. I was on the phone for 1 hour 11 minutes. One agent told me I would have to change my phone #. Another agent told me that she was sorry but she couldn't help me.

One week ago, I received an email from my cell phone service provider, Verizon Wireless. It advised of a special opportunity to trade in my Samsung Galaxy S7 for the new Samsung Galaxy S8. I pondered it and decided to do it, the beginning of tortuous experience. I started out trying to execute the purchase online in direct response to the email. After wasting much time, I turned to attempting a telephone call-in purchase. One would think that getting through to a human being in a company in the communications business would be easy. Exactly the opposite happened to me but I finally managed to reach a human being, name of Lorne, I believe. He led me down a tortuous path that included the culmination of the order with the message it was cancelled.

After calling to find out why our DVR service didn't work, I was passed to several customer service representatives who "parroted" from a pre-written script and they repeated the same answers regardless of my questions. What a "plastic" experience. I was transferred from technical service who told me our DVR service was canceled on April 3, only to be told by billing that it was cancelled on March 30. We never canceled the service because we could never get it to work in the first place! But we paid for it for several months. We were told by Scott, Code SLA, (that's all he could tell me about himself, due to "security' purposes) that Verizon made a mistake and cancelled our service when we returned a faulty box - which was NOT the original DVR box. This is after listening to their pre-recordings of getting out of the email business.

The salesperson never honor their words. I have been with AT&T for 7 years and moved recently to Verizon (where Sales Person promised for $100 credit for moving, after 1 month billing cycle). It's been 3 months, received no credit and when asked they say it might be mistake from sales representative. I have never such cheat people who don't stand up for their words (Beware take everything in writing for any credit offers).

I had problems with my bill since the beginning. It was never what I was original counted. It kept going up month after month and when my contract was finally over it took payment after payment just to close the account. Verizon sucks. I will never recommend it to nobody.

I closed my accounts with Verizon Wireless in December 24 2016. When I tried to access my account on the 25th to make sure the account everything was closed they had me locked out of my account. But they continued to bill me 122.78 for 4 months for a tablet I hadn't had for over a year, until I caught it on my April credit card bill. They told me they knew that I had not used it but they could not refund any money. Needless to say I will never do business with Verizon again.

I called three different times and got four different answers. None of the customer service people knew what they were talking about. I will never use Verizon or recommend them. If anyone asks me about Verizon, I will tell them my experience.

I am a basic user who only use phone for call, text, and email. I switched from 'postpaid plan' to 'prepaid plan' last year because 1) I didn't see the value of staying 'postpaid' 2) I always felt being short changed with 'postpaid' billing system. I'm a CPA and couldn't track their billing. In fact, even Verizon reps couldn't explain their billing system. I have a STRONG belief that VZ wants you to stay postpaid, as opposed to prepaid because they can gauge more $ from you that way. In fact, if you go to VZ store with prepaid plan, they tell you nothing they can do and will ask you to go home and call 611 for your issues. That's OK with me. I pay less so I get less.

First of all the price was good when we signed up but it has done nothing but climbed. The service sucks and when you do have to call you get a 3rd party company in India that you can't even talk to. I am sick to death of Verizon. Just problems and long contracts for a phone you paid full price on anyway.

Recently had enough of AT&T and switched to Verizon. Here is the summary of my experience with an LG V20 phone 5 weeks later: Online sales representative lied about activation time. I knew I would be traveling and it would be a week before I could set up my phone. She said billing would not start until I activated my phone. Billing instead started the day I ordered, March 14. I was traveling and activated the phone on March 22. I reported a defective speaker issue on April 4th, 12 days later. I was sent a repaired used replacement, also with a defective speaker. I then took it to the local store, and asked for a new replacement. Because I ordered online, the store could not help me with my problem. They went ahead and submitted a replacement request with through online Verizon, but charged me $20 to overnight the replacement.

For years I have praised Verizon and how they treated me, that all changed! I am without a phone even though I have insurance on my phone and it's still under warranty, they refused to help by sending another phone (hairline crack or no crack, they should have honored the money I have spent). I have paid their high prices for years, they even charged me for a line that was no longer valid. If I hadn't caught it on my bill they would be still charging me! Needless to say I no longer will be praising them and do what I should have done 2 years ago and go with a cheaper phone company. Top it off I have an autistic daughter and that phone was my lifeline to my ex on her condition. Thanks a lot Verizon.

Someone join me in a lawsuit because I can't stand the constant lies made by Verizon. Consumers are just supposed to take it and I am sick of it. It is high time we put an end to their fraud. My son received six replacements within a year, a lemon of a phone and after one year and forced upgrades, my phone will be headed towards three. This last one didn't even work for one week. They want me to keep spending money why??? Take care of my phone and help me instead of lying to me and treating me like dirt. They are always sorry and they really do NOT care. Join me in the Dallas area.

In November, 2016, I purchased 2 Google Pixel phones from a Verizon Authorized retailer in Safety Harbor FL. The sales manager was Eric ** - cell **. He convinced me that I qualified for a $200.00 credit/incentive rebate on each phone starting with the third billing cycle. We were told that to get this rebate I would need to send back my Apple 5C phones to Verizon. After 3 months there was no credit/rebate. I called him and he asked that I be patient. He told me that all the paperwork was correct. After the next billing cycle, I contact Mikaela at Verizon customer Service/incentives. She said that Mr. ** had misrepresented the incentive but that she would fix it and send out 2 - $200.00 Verizon gift cards.

As ten-year customers we certainly didn't think it'd be so much trouble to purchase TWO iPhone 7's AT FULL PRICE... But I guess we were wrong. This was the final straw in seriously ten years of hoping it would get better. My husband called Sunday to upgrade our phones, two phones were to be delivered in two days... Only one came. A 45 min phone call Tuesday evening resulted in them TELLING him they would next-day the other phone. Naturally with Verizon, it didn't come. Another two hour phone call Thursday resulted in them telling my husband our account was now past due and THAT'S why my phone wasn't sent out... It wasn't past due Sunday when they were ordered and NO ONE said A THING in all the phone calls that transpired. Totally unacceptable. As a result, we cancelled with Verizon and changed our service to AT&T AND one of the phones was free, lol.

I called to see if I could get my old number back since I just lost it and it was still available. The woman said I would need to get a new account with a new number and then she would connect me with the department who could change my number. 3 hours later I learned that they cannot change my number. They can cancel my service. They cannot cancel the charge on my credit card.

After lowering my data plan because of paying for data I wasn't using month after month Verizon took away free data I was given for LIFE with my new phone purchases. After calling them to find out why, I was told the free data was given to me for my data size. Not the phone purchases. I've been with Verizon for over 10 years and have been disappointed by them before. It this is the last straw. Just another way Verizon stabs you in the back while pretending to be giving you something for being a valued customer. Where are their values?

I have a Verizon phones. I have three lines. I cracked my phone a few weeks ago and have the insurance. I've got two replacement phones in the last two weeks. The refurbished phones they send for a replacement are junk. The first one wouldn't work half the buttons and the second one is worse than the first replacement was. I've made four trips to Verizon store and of course there's nothing they can do. (Ray **) the salesman said those refurbished phones do that. Just sending it back until I get one that works. I was told that five time Verizon wireless is going to lose my business. My three lines my son and his wife his three lines and my. Looks like we're all leaving Verizon Albertville. Nobody wants to give 200 a month for a phone that don't work. Good riddance Verizon.

I bought the $50 prepaid service from Walmart. 1st, Walmart folks don't have a clue. Verizon prepaid folks don't have a clue either. They just want to turn everything into a sale and don't care about your service. The sign says unlimited talk, text and 7gb of data which is 5gb plus a 2gb promotion only at Walmart. You only get the 5gb until you call prepaid support and complain several times. The first three times I think the tech put me on hold, did a crossword puzzle, came back and said, "yeah it's done." The sign says unlimited text to 200 countries. I need to text to Mexico. What they don't tell you is that you can't RECEIVE texts from anywhere outside the US for free. That costs money.

I have been with Verizon for many years. Used to be great and of the last several years nothing but problems and excuses from them. I went from a flip phone to a slide out. People would report they could not hear me and breaking up. When I switched to prepaid the same continued, people intermittently could not hear me. I have gone through now 4 phones, 3 were consistent problems and every time they said they would send me a replacement which they did but still continuing IT problems. Slide out would not work. The phones were always refurbished and of course it took some time to find out. Finally I called corporate raised hell and supposedly got a new phone - slide out. Much better but now problems again with the slide out.

Since moving in January 2017 and due to the lack of Verizon Fios service in my area, I had to pay Verizon to install their equipment in my home. After finding out the POOR Internet speed that they promised would be sufficient for my Internet usage, I have called them more about 10 times and have spent countless hours trying to return my equipment, fight the $278.15 that they are charging me for the DSL service that I was not able to use at all. After holding on the phone with Carlos Customer Support manager with ID ** for 30 mins, they hung up on me and they cannot route me to the same manager that I was holding the line with.

Ever since signing up with Verizon, I've had nothing but problems. These include faulty equipment that had to be exchanged several times. Also poor internet service that did not match what they were billing me for. Then the worst part is constant overbilling on their monthly statements. Eventually, I got fed up and took them to small claims court. The result was not great but at least we got steady billing for the remainder of the service period and steady internet service. However as soon as the contract was over and before we switched to a new carrier, the problems really started. We were cut off for days from service, we were overbilled, we had a load of other problems.

Like so many other people, we also got cheated by Verizon on our phone deals. We talked to their agent on the CS line and they told us we would be getting Moto Z play phones at no cost. Now, they are charging us $17 per phone per line for these phones. Now when I called to dispute this case, they are bringing up non-sense terms that they didn't at all clearly disclose to us. Every time we talk to their agent, they add a new twist to their promo. Now we have to end up paying more for Motorola phones that we would have otherwise done for Pixel or iPhone. I don't know why VZ is not under fire for these ugly sales tactics. I am never again going to use VZ.

So I went to put on my Gear 2 smartwatch today since I was on call and working in the yard. Went to forward my calls to it and there was an update which I was forced to download, and then the app wouldn't open. The Verizon tech support guy proceeded to tell me that I needed a new watch, and when I repeated that the app was telling me my phone was incompatible, then went on to tell me that I "need to understand how your devices work if you're going to take on the responsibility of owning them (?)" in an extremely rude manner. I told him that what I needed to do was manage highly technical multi systems life support, collect evidence for certain crimes, and manage my yard and what he needed to do was fix my problem. So he then went on about how irresponsible I am for pretending to be capable of managing a watch which I've been using for over a year and then wouldn't let me speak to anyone else and refused to tell me his name.

I have been with Verizon for about a month and the customer service is horrible. I spent an hour on the phone with someone who still cannot tell me what my bill is actually going to be. Also, found it odd that I would want to file a complaint and asked why? I have nearly paying $400 a month for 3 phones. That is why.

I bought an Iphone 6 from a third party. And I went for the prepaid monthly plan thought that was great no contracts and didn't cost an arm and a leg every month. 3 months after I started the service. It was suspended because the person I bought the phone from did not finish paying for the phone. They said... "But how the hell is that my problem?" It wasn't me! And why did they start my service to start with if that was the case plus they suspended it after I had paid for this month. So here's what I'm going to do. I'm hiring a lawyer!

My wife and I have had Verizon as our cell phone provider for over 13 years. I recently purchased a Moto Android from the Verizon store at 2234 John Rolfe Parkway, Richmond, VA, and have had it for one month. I went to the Verizon store I purchased the cell phone from to buy a case for it. The young man asked for my cell phone which I gave to him. He had a difficult time fitting the cell phone into the case. He kept trying to press it in but it wouldn't seat flat in the case. The young lady who worked there came over to render assistance and wasn't able to get the phone in the case either. They said they can order me the proper case and have it sent to my address and gave me back the phone. I agreed and we sat at the desk when I looked at my phone and saw the glass covering the camera lens was cracked in the shape of a Y.

When you purchase your phone, they make everything line up the way you want it by stretching the truth and not letting you know that after the trial period (the time you have to return your phone because of things you don't like, such as the extra $20 or $40 your bill has increased), you either have to pay the remainder of your phone balance or pay the extra money they charge, no matter how high it goes for the next couple of years. I would advise you to go to AT&T. I hate them too, but unlimited talk, text and 6 mg data for $50.