Verizon Wireless Reviews

I understand that Verizon is and has expanded their customer service to Online chat. Sometimes that's OK but for the most part I like to have a personal customer service experience. Especially when it comes to technical support for a device. Today I called customer service for technical support. The woman that answered heard me out, and transferred me to technical support. I waited for over an hour nobody checked in with me, and after over an hour or an automated recording came on and said I had the wrong number and that this number has been disconnected.

After using their services decided to moved to AT&T’s. They don’t want to unlock my account even though it’s paid. They are the worse customer service. They transferred to different department and still can't do anything. Work telephone company.

I’ve been with Verizon for over 20 years now and just switched to unlimited data and the service is terrible. My monthly gb plan I was on had better service. Verizon’s unlimited is a joke. It’s always slow. I’m very disappointed and the next time I look to upgrade I’ll check with a different provider.

I signed up for Verizon Fios. Service was great - but ending my contract due to a move was not. It's been a nightmare to close out the account with Verizon - the staff were mostly incompetent and did not know their job. They misinformed me about how to close the account. I spent hours upon hours trying to get to someone knowledgeable. They said they'd have a manager call me. They never followed through. I had the final bill paid. They showed I paid the final bill. But then they also showed that I still owed the final amount. They sent an automated phone call to me every morning at 8am to remind me to pay the final bill - even though I had a print out of the final bill having been paid.

It’s a shame that a company like Verizon charges their customers a $40 upgrade fee when buying a new phone! For what?? I believe on supporting local business but paying $40 more for no reason, I understand if I was doing their financing program but paying upfront??

Verizon Wireless is too expensive for the crappy cell service they provide. Often times in the stores their employees are less knowledgeable than the customer (sad)! Wireless service across the board is getting worse and worse. A lot of people want to put down those pay as you go locked in rate businesses but I'm starting to hear from people who have had them a long time tell me it's not so bad. Who knows, I just believe that the more you pay the better the service should be. I'm not an expert on how this works but I know to pay more for less doesn't add up!!!!

A unscrupulous company to deal with. Customer service is less than zero and the data portion is absolutely useless. It they’ve wanna charge you for service that is beyond sub standard. When you call the tech dept they come up with, "It must be your equipment," and stick with that instead of investigating the problem. It always the equipment even when it’s less than a year old and they sold it to you. They don’t care about consumer retention. You’re just a number on their billing system. I would never ever recommend this service to anyone that wants to retain their sanity. This has been the worse experience I’ve ever had with cell phone service.

5 hours on the phone with Verizon and Asurion. Back and forth back and forth. Final round verizon wireless won. The rep and her management was dedicated to integrity and honesty. Good service at end. Bravo to rep and her boss. She was a brand new rep and ultimately the best. Verizon wireless you got a keeper.??? God bless both. Asurion you're bad business. Been paying you for 15 plus years. Suck it???? Evaluate your priorities because your customers are not one of them.

As a customer with Verizon who has family on our account, we need Auto Pay. My Auto Pay discount and benefits were revoked due to an issue with their system. They claim that we gave them the wrong banking account, which was a big fat lie. All Verizon wants from their customers is their money instead of pleasing them. I am fed up with them. I would love for a lawyer to contact me so that I can get this issue fixed with them and prove to them that I am not a liar.

If you're going to buy a new iPhone, do yourself a HUGE favor and buy it on Apple.com. I unfortunately bought my +$1,000 iphone through Verizon. They sent a phone with a broken screen. I tried to return it to the Verizon corporate store (not the Verizon retailer but actual corporate store). They said, "No, if you buy on Verizon.com you must return it online." Even though they are the same company with the same inventory. He gave me a customer number to call. After being switched from one person to another and over 2 hours later they told me to send in the iphone and they will charge me a $50 restocking fee (for a broken phone they sent me!).

This company is the most incompetent company imaginable. 2 weeks after my initial order which was labeled complete, took my money and everything. I later receive an email a week after I am supposed to have already received the product which I paid for. I received an order cancelled e-mail. After spending an entire weekend on the phone and in store, the only answer I received was that it was due to my I.D. being expired. However it is valid for many months to come. Yet no one can tell me how that is possible, only told to contact my bank in regards of getting my funds back.

I first learned about Verizon's front line and teacher's discount as I was doing my research to look for a new phone plan. While as physicians, we have been working tirelessly on the front lines each day to do our part in this pandemic and it has been an honor to have a skill set to be able to contribute first-hand, even though we have been pushing over 80-hour work weeks and breaking all residency/fellowship work hour restrictions at practically minimum wage (when taken into account the number of hours in correlation to salary). Although not expected, it has been very touching to see our community come together and recognize our daily efforts.

Verizon has provided terrible wireless service, lied about fees and about our plan staying the same. It’s tragic that so many good companies are going out of business while these vultures keep overcharging for lousy service. They are the worst!

Liars, cheaters, cons, scammers, poor customer service, absolutely NO common sense, repeat themselves, have no idea what they are!! doing!!!! I have to call them at least 3-4 times a week because I have unlimited data mobile hotspot & they slow it down so I cant use it. So then I call it gets fixed for a day or 2 & back to same ole same ole. Just sick and tired of being sick and tired ya know... Good luck if you stay or choose Verizon!!!!

We had decided to stop services with Verizon Wireless due to high cost of services. In February of 2020 we contacted the Financial Department as we were told to do to pay off our devices and stop services with them. I had stated we wanted to stop services with them, pay off all devices and was told the total for my request was $853, of which I paid. I was told this was the grand total for all devices and they were "sorry they were losing me as a customer" etc. I received a bill for $42 dollars the following month and disregarded it as they had done this before with a different account and I was told $853 was the total and that was the end of it. The next month I get another bill and then another.

Ordered a new phone, I was not allowed to pick it up at a local store, I.e. purchase online and have it dropped at my local store. I paid for next day air by 1030AM PST. I am self employed and staying home waiting for a new business phone costs me money. After day 2 No phone, and Verizon could care less, all they want to do is refund, or credit to my bill the shipping. UPS is garbage. Even worse than Verizon. Long time customer too with 3 phones. Verizon should have offered me a replacement and or made calls on my behalf to locate a suitable phone so as to mitigate my losing wages waiting around for a phone. Also Verizon should let the customer pick how they want it shipped since in many areas shippers are better and worse.

I’d like to say that I have a lot of life experience- growing up in the third poorest country in the world. And quite honestly, maintaining an account with Verizon is exponentially harder than trying to stay alive. I had AT&T.. They screwed me over several times so I thought, ‘I’ll show them, Imma switch to Verizon. Teach them to appreciate me a lil more.’ Little did I know, I simply just played myself.

This is not acceptable for a company to fool people like this. So, you put your agents outside (Oscar: **) to tell whatever they want to the customer to accept the offer, once you have them, you do the exact opposite at the other end. Your agent Oscar said; I will have 1 month free trial, and I will be able to cancel anytime during that period at no cost to me. He also said; I will have the possibility to watch many movies for free on the internet plan that I choose. So, once the technician finished to install everything, I called him, he said, he was busy. And he never answered, or texted me again. Do things like that has a name...

Verizon Rewards program - Since March 2020 Verizon change its rewards program and in April 2020 I claimed $5 Visa Reward Card and in May 2020 I claimed $5 Visa Reward Card. In May 2020 when I try to redeem these Visa Cards after following the Process. On 1st Attempt it says insufficient Funds and in 2nd Attempt it says your request is being processed. This is happening from last 3 weeks and since then I am calling Verizon to check what is going on. Every Day They transfer me from 1 Department to another within Verizon and to Prepaid Digital Solutions. Verizon Says Problem is with Prepaid Digital Solution (866-230-3809) and Prepaid Says Issue is with Verizon. Worst Experience with Verizon, As there doesn't know who can solve this issue. It's just make the customer frustrated and stop calling them again and they can eat your money.

I recently moved to north central Florida, I had a Motorola phone when I first arrived. It was slow but worked, I checked Verizon coverage map and it showed good coverage for the area so I thought well maybe my phone needed to be replaced. Went to the Verizon store and looked at a few phones, they recommended I get one of the new iPhones. I went home and checked online reviews about the iPhones and settled on the XS Max iPhone. I was doing a lot of running from Virginia to Florida getting my new home setup. I then noticed that the iPhone had really poor reception in rural areas, I called Verizon about it and they said they didn't see anything wrong on their end. I was up in Virginia and stopped at another Verizon store to see if they could help, they said they checked it and did a reset and updated the phone.

I purchased a Verizon Jetpack for home internet use in October 2018. When I began losing access due to reduced speed in March of 2019, they provided me with a work around that provided service at a reasonable price. However, the tables have turned. Now they are not only not offering this work around, they have accused me of manipulating their billing system and have charged me hundreds in overage charges. Verizon Customer Service gave me no notice of this change and is now firmly refusing to assist, other than providing me a discount on the invalid charges on my account. Verizon is price gouging rural customers -- don't consider this as a viable option.

I traded in a perfect phone with no cracks or issues. A month later I was charged back 50% of the trade in with Verizon claiming the phone was cracked and screen not working. That little charge to them will have me changing companies soon.

In March 2020 my husband & I visited our local Verizon store in order to switch him over to Verizon & for both of us to get new phones. I wanted the S10 & he wanted the S10 Plus. They did not have the S10 Plus in stock but said that the new S20 & S20 Ultra were Buy One Get One so we decided to get two S20 Ultras. Fast forward to May 2020 & I checked our account... We were only receiving a partial credit for my S20 Ultra & the monthly charges for all 3 lines were $10 extra (each).

If you have to wait a couple of months to get gift cards or credits from VERIZON, don't trust them. I was promised $650 in gift cards and after 3 months, they said that I don't qualify for them because I have a discount through my company. I asked the representatives multiple times if I can still get the gift cards with the discount and each time, they said yes. When I call "Customer Service" they said that there's nothing they can do.... Now I'm stuck in a contract and I didn't get my gift cards. Thank you VERIZON for tricking your customers again!

Way too expensive than other carriers. I often found extra charges on my bill arbitrarily and once I call support were taken off. But it seem they do this to customers who do not notice in order to generate profit. Lastly, when I cancelled the service, my online portal was locked immediately and it was made very hard to pay my last bill.

I opened a new Verizon account with 4 new cell phones and selected the payment plan for all 4 phones. I also set up an online account at this time. One of the phones would not activate so I spent 4 hours on the phone to get it working. During this process, somehow the rep moved this phone off my account and placed it onto a sub account that did not show up on my account. This event also kicked the phone off the payment plan without my knowledge. This new sub account that I was unaware of now had a $950 balance for a phone that I thought was included in my regular bill and was supposed to be on the payment plan. This erroneous bill for $950 was due 4/26. I found out about it when Verizon sent it to collections as being in default, 3 days after the due date! I did not even know this sub account or bill existed.

I don’t really have problem with the service portion of my phone but Verizon tends to have many hidden charges. Especially now in this pandemic with everybody having problem with their bills, they charge you even more if you have problem. This is not a company that values their customers.

Verizon seems to me is actively packing our phone bills with unauthorized add ons. For the last 3 months I have had to call them because they stuff my bill with a add on Safe Wi Fi for $3.99. I call them. 1st month they apologize, take it off and refund the $3.99 + tax only to find out they do it again the 2nd & 3rd month. They said "we forgot"... You forgot? No I'm not buying that. You refunded me each month when I call you out on it but you boldly and I believe purposely add it back. In my opinion I believe it's theft by deception and a class action suit needs to be started. A investigation needs to be done on Verizon Wireless.

I almost left Verizon because I ordered a new phone, and it took over a week and speaking with 4 different people, 3 who failed to do their job and gave me false information, to get a new phone. The last person I spoke to, Rynda, went above and beyond to make sure I was happy with the outcome and got a new phone. This went to putting a reminder in their own phone and sending me texts throughout the day to get this done ASAP. Definitely a very frustrating time, but well worth it in the end. So expect 1/4 Verizon employees to be great.

I bought a phone from Verizon who promised employee discounts to our company if we switched to them. I had dealt with Verizon many years previously and didn't like them because of all their hidden costs and talking around in circles when I tried to find out why my bill was so high. But I figured I'd give them another try since they were offering special discounts. I originally wanted a prepaid deal and told them I did not want to be on a contract. They assured me they didn't offer contracts anymore and I wouldn't be on one, but had to purchase a phone which was nearly $700. And that after I paid for that I could switch to prepaid. I could not purchase the phone outright. They wrote up the paperwork and it took me 2 years to pay for that phone. I had asked them what the absolute highest cost would be each month after taxes, surcharges etc.

I inquired about nurses discount - we have 2 nurses on the plan. Went through nurse validation and was automatically signed up for so-called "discount" AND it increased my bill $20! I had already had an employee discount and WHAT COMPANY automatically switches you to a higher bill when acting like they're doing you a favor!! I had no opportunity to review what it would do to my bill or confirm its indeed what I wanted. WOW lousy "thanks" form Verizon during Covid. SO BEWARE OF SO CALLED OFFERS from Verizon.

I gave my phone to my exhusband. Verizon was fine with that & changed all the information. When he did pay his bill, they turned it over to a collect agency (of course none of this stuff ever came to my address - so I had no knowledge of it). I only found out when my credit score dropped. I called Verizon 13 times & spend hours on the phone only to get NOWHERE! They never admit their mistakes.

I joined Verizon Wireless in TACOMA, WA in 2001, after my first and short cell phone experience with AT&T's service coverage and customer service left me disappointed. I was a happy customer for a long time, even when we moved to Southern California and eventually opened 4 lines on my plan. Now things began to change when I had NO service at my new work location on Coronado Island, but other cellular carriers did...yet I stayed loyal for 4 more years. *Sales problem - was when I wanted to simply change phones, and everyone was talking about the Verizon 5g plans.

Paid my phone bill on Friday, my phone is still off, it’s Tuesday. Every time I try to call I’m placed on hold for hr and a half to two hrs. Hang up, call back, problem still exist and I’m currently on hold still trying to get my service restored. Worst experience ever. Would not recommend these people to anyone. Worst service on earth. I'm going back to Sprint or Verizon.

We finally switched to a much cheaper plan with better service. I called Verizon to close my account the day I switched and they REFUSED to close my account that day and said I must keep it for another two weeks even though I had NO contract!! A few weeks later I get a bill for the two weeks they refused to close my account!

The representative from the store signed me up for a Verizon contract unknowingly when I went to get a prepaid card. Ok, I know, it's my fault and I have the responsibility to know what was going on with my information. But the biggest problem is when I talk to customer service and ask for help for a disconnect. On March 25-26th 2020 I think, not sure of the exact date. I called back and forth more than 5 times trying to get someone to help me disconnect my line/contract since it was against my knowledge. In the process a representative vividly admitted that nobody WANTS TO DO DISCONNECTS, I thought he would be the one to finally help me but he too did not. A line with 0 minutes, 0 data 0 text, and more than $200 in just to disconnect and cancel the contract.

Verizon gives warranties but then tries to charge you for new phone. After fours years of paying 12 a month. Sums up to around 500 dollars or more, then want to charge you for a new phone. A refurbished phone, not new. Be very careful, verizon is not the best deal today. There is way too many carriers out there to deal with their greediness. Go somewhere else. They really don't have the market anymore. I will go somewhere else. It's cheaper anyways. Screw loyalty.

Ok, I just spent the $1700 I was going to use to catch up my Verizon bill, on going and buying two iphone 8 plus with cases and Straight Talk. First off Verizon my unlimited data plan does get throttled back even though you thought that it's the reason I should pay more monthly to avoid straight talk from doing it! Second when we call and ask for our line to be suspended because, I lost my job and can no longer afford your scamming rates, please hold the contract until I can get back on my feet. Now it's been 2 months and our monthly $260 phone bill that is outrageous for 3 phones and a watch in the first place, has now gotten to the $1000 mark, so you didn't shut the account down while I've been working to catch up.

Just received an email how they care about customers due COVID19 pandemic. Right after that been disconnected due nonpayment, yes tried to make a promise pay but still didn't received stimulus check and have no job for more than a month. Call their financial department to figure out what to do to get my service back. Representative push me to make a half balance payment because his computer didn't allow to reduce bill or offer any other option. Ok. Right after that I received bill explanation where I found that this morning with Verizon cost me extra $47, where they charge me $7 ridicules fee for financial assistance via phone, $20 returned payment fee (I provided correct bank account information, don't know why that happens and bank actually too), another $20 reconnection service fee. $47 That's how they participate in pandemic disaster, thank you Verizon. You are the best! Keep going!

The manager David, at the Delmont PA - Verizon Wireless store, is awesome. I had an issue and he went above and beyond to resolve my problem. I did not have to make more than 1 phone call. He called me back, and followed up with me through resolution. I have never had a service provided be so responsive before. I will recommend Verizon Wireless to anyone that is looking for great customer service!

Verizon customer service reps will lie to you then charge you full price. Can't get help to correct their lies. They won't answer the phone. You stay on hold for an hour to get an inexperienced person that reads you junk. Never will use them again if we can get them to correct their errors.

It's well known that their waiting time to be connected to a Rep is forever. (Did someone ever called Verizon and didn't hear that "due to high volume of calls we are experiencing longer waiting time than usual". Hey you can't afford more reps to assists your customers?) Then they transferring you from one department to another till you got disconnected or you lose patience to be on hold for hours. It's horrible to hold and hold and then you're being disconnected not once not twice. You actually have a choice to hold till your battery dies. That's besides that the people working for them don't really trying to help you.

I’ve been a Verizon wireless customer for about a yr now & I totally regret it especially after switching to their post pay plan. I have start unlimited plan & pay an average of $80/month including my $10 discount with auto pay. So expensive for what you get! In time of “congestion” the data slows down but it’s more frequent than you would think of. It is interesting how they added another 15GB to my hotspot data at no charge when I can’t even use it because there is something wrong with their hotspot service. I was only able to use it once to literally watch ONE movie and it never worked ever after.

I am extremely dissatisfied with Verizon Wireless and the way my account has been handled over the last several months. At the end of September 2019, I spoke with a Verizon representative about getting new phones for my sons. I was advised that there was a promotion available where I could get new IPhone 7’s at no charge, and with NO NEW LINES OF SERVICE. I was very specific to inquire about the terms of “free phones” as it seemed too good to be true! I was advised there was no service commitment, like bill credits over 24 months or new line of service required.

I was notified by Verizon that my flip phone was outdated as of January 1, 2020 so on Dec 26, 2019 my husband and I went to the Verizon Store in Zephyrhills, FL. I explained to the salesman Abe about the situation and he informed us that a sale was going on where if we purchased a V40 phone we would get 1 free. I was skeptical and asked him several times and he assured me it was a great deal. My husband had a V10 and so we went with the deal. In January our bill was high but I figured there would be adjustments.

OMG, this is the most frustrating experience ever. My wireless payment came in a day late, which made them shut off all my Arlo Go cameras which are in a remote location. When they received the payments, the cameras could not come back online without me rebooting them. Still one of them stayed offline. I spend 3 hours on the phone with customer support.

Coverage is amazing, phones are great. Sales people extremely kind. The issue I have is INTEGRITY. Verizon will quote you a price, lie to you about fees that will show up on your bill later, then act like the $400 per month you have paid them for the past 7 years, has no value. Their customers do not matter. I'm not complaining about prices or coverage, I'm complaining about deceptive business practices with lack of resolution. We called about a $120.00 fee that was in our bill. Yes, just $120. Not a big deal. They refused to remove it, but had insisted it would be waived, if my wife bought a tablet and a new I phone. She did, they didn't. I hear Sprint has a great program called CLEAN SLATE. I will pay them a visit tomorrow.

I have been a Verizon customer for over 30 years. Most if not all of that time has been on auto pay. This month, my credit card expires, but was still usable until the end of the month. They sent me notification that I was in "arrears". I contacted them on April 16 and the agent apologized and said she fixed it and credited me back a 'late fee" for their mistake. A week later, exact same thing. I call two separate agents in financial services, and they were as rude as an agent can be. One placed me on mega hold and the other hung up. Then they have the nerve to charge me late fees again, and two separate "assistance fees". If this is how they treat a 30 year customer, time to move on to another service.

My phone bill was never consistent and every time I called it was a different story. Final straw was when a Verizon agent yelled at me over the phone. I decided to swap to T-Mobile. From the start Verizon lied to me about their policy about upgrading and my credit for trading in my old phone (recommendation: never trust Verizon with trade-ins). They intentionally spread it over 24 months and if you break your service with them, you forfeit the remainder of the credit. This is their cheap way of making you stay with their company.

Do not but any Kyocera Cadence phones for Verizon. If you decide to move to another provider, the phone will not work. Verizon has a network lock on it and refuses to give the unlock pin. The quote from the Kyocera Mobile company that made the phones for Verizon is: "Verizon has the unlock code and they must give it to you". I have worked with Verizon corporate and the FCC to get the code, but Verizon keeps denying having a code. I now have a phone that I paid good money for that will not work.

This is in response to the review I wrote yesterday. I called Verizon back today and Karrie answered the phone with a very pleasant "thank you for calling Verizon, how may I help you". I explained the issue with the phone that I had ordered (long story). Karrie apologized for the mess/mix up and immediately starting working on correcting the issue. She was so pleasant the entire time and never once complained about having to fix this issue. Karrie worked for over an hour getting the situation corrected. Not only did she fix the issue (which the gentleman I spoke with yesterday said could not be fixed), she is sending out a new phone (overnight). This was a huge mess and it took just over an hour of her continually working on the issue. I am very grateful to her for taking the time and for getting a new phone out to me. THANK YOU KARRIE!

Easy hook up. Total Wireless had a plan that fit my needs and saved me 50% in comparison to other carriers. Complaints seem to be Payments. I never use auto pay. Buy a service pin. Takes a few minutes.

Cellular data works most of the time. Dead zones in my kids’ middle and high school parking lot and sometimes when I’m jogging in the mountains. International plan options when traveling overseas has a decent menu to select from.

I’ve been with Verizon for many years. Up until lately I was very pleased with Verizon. Recently I upgraded my phone and it was a horrific nightmare! Promises made were not honored, trade in phone shipped to Verizon on their return label was lost even though tracking shows it was delivered etc. I spent countless hours on the phone getting it straightened out. I would recommend Verizon based on past years experience with them but the last experience in upgrading my phone tempted me to change providers. I’m giving them a second chance.

I feel that the price of new phones is ridiculously high. I keep my old phone because I don't know how anyone can afford over $1000 for a new phone. Their plans are decent but not intuitive. For example, if I exceed my data minutes they switch me to a higher plan and keep me there even though the next month I don't need it.

I get excellent coverage here where others with other companies are not so fortunate. Prices are competitive and the selection of phones is excellent. I have had Verizon for 7 years now and recommend them to everyone and see no chance at all that I will ever change.

First of all most of the tech people don't know any more than I do. I can't understand what is being said. The problem is rarely solved. The rates for what you actually get is too much and the unlimited is awful. All of the companies are about the same except for the price. Verizon is the highest.

Well, before I had my phone paid off I was paying $100 a month - and that was with a corporate discount- just for myself. I don't have high data plans, and I just feel that that is too much for one person to pay. Now that my phone is paid off I'm paying a little over 70 a month. I shouldn't be punished for only having one line on a plan, I should be exponentially saving.

I have been with Verizon for a number of years. Pleased with the serve. However I find that they are getting to be too expensive for me. I am now on a fixed income. Whenever I communicate with a representative they have been very exceptional.

Verizon claims to have the best coverage nationwide, but where I live it's a dead zone. If it wasn't for Century Link, I'd have no coverage. Plus, $100 a month for granted unlimited data on only one phone? Too much.

I had been a Verizon customer over 10 years. Fort Pierce Florida store awful...2 young men very lazy and rude. One red hair. One dark gelled hair. No other customer in store. First told me they don't sell verizon phone batteries. Then I wanted to buy new phone....They were so lazy. Told me they couldn't find my account....which I have know password for years....They were too busy talking to each other...Annoyed I asked for business card and departed. The rude boy gave me an old card to a different verizon location with previous employee name....Jerky little man...Good luck..Lazy creeps.

Just terrible reception at both of our homes. Lose calls (or they cant hear me) several times a week. We have added extenders (little help), tried WiFi (another problem)... just extremely disappointing..When I call, they tell me to get better WIFI coverage.

Verizon always works with you no matter what situation you're in..A lot of providers dont do that..Customer service stays on the phone until you're satisfied..When you have a late charge they waive..They appreciate the loyalty of their customers.♥️

The service is always great in all the locations that I use it. They also sent extra gigs to use at no charge during the Coronavirus outbreak - which I think makes them look like they care about their customers.

Every time we've called Verizon for cell phone services, the representatives have always been exceptionally helpful, understanding & engaging and make every attempt to solve our problem, with our two cell phones. They will stay on-line with you until they have resolved your problem, no matter how complicated the issue is.

Best service available to my knowledge (no dropped calls and coverage nearly everywhere). But do not like the high costs of service (higher than all other carriers) and the high new phone activation charges every time I switch phones (with returning customers there should be no activation costs).

Good reliable service, but customer service half the time can’t answer questions you have. Contracts always suck but they’re worse with Verizon. Don’t get me wrong. I’d take Verizon over anyone, but they do have their downfalls.

I have been with Verizon for over 5 years, I have never had anything but excellent service from them. If ever I have any issues with my phone, which is rare, they are there to help and always resolve my problem. I have a fantastic signal, almost never have service and I live in a rural area. I will stay loyal to Verizon for as long as I have a cell phone.

We have been customers of Verizon for well over six years, we have 7 or 8 lines, which we usually pay late, big bills, but we always pay. Last month for 10 minutes of disconnection time, we were charged $20 reconnection fee per line; 10 minutes after the lines were disconnected they received a payment and a promise to pay, which is what we always do, every month. They were 'gracious' enough to grant us a $60 credit - My question to them was simple, was a person, a human, actually physically required to disactive 7 lines and then had to physically go back somewhere in the world of lines to reconnect them? Is this why they have the right to charge $20 per line? Not per account, but per line in the account. Wow! Talk about being wicked.

My "store" is actually very helpful and nice. IF I have any issues I just stop in and they take care of me expediently. I've never had a problem with my service. Always reliable. I believe we've been with Verizon for 20 years??

Verizon is expensive. Authorized dealers ultimately serve no purpose when you need service or equipment fixes and this isn't disclosed upfront. They look like Verizon stores but you find out the hard way they aren’t. And during this pandemic, can’t say I’ve noticed any help from them. Did get my bill reminder and I’m sure the extra data they’re giving will come back to bite us.

The only problem with Verizon is their cost. Point blank, they are too high! However, they manage great service with no call drops, even when traveling to other states. Can’t speak on how it is out of the US. Also with that cost, they offer outstanding customer service, something I can appreciate and for that I will not leave Verizon!

Their service has been awful for 2 years - dropped calls, can't get service in areas where we always could, voice mails no longer download and their customer service keeps telling us its going to be fixed for 2 years. I'd say that's BAD business and AWFUL service.

Horrible mismanagement on bills as I had to move from one town to another due to physical disability; dispute over landlines versus cell phone billing; and shutting off services due to communication failure although I had proof of payment - thinking very seriously of moving to Comcast from Verizon.

I have been with Verizon since 2005. When I go into the store, communicate by phone, or online, Verizon is usually on top of their game with pretty much everything. They answer questions to my satisfaction. They explain things and break it down to my understanding. They are very helpful when working with the bills/ if you have a discrepancy. My overall experience with Verizon has been great. I can pick up and talk almost anywhere. In some areas most phone will not work, but Verizon is AWESOME! FROM troubleshooting to discounts, Verizon gives you their very best.

I love the service but the cost is too much in comparison to other plans and services. Especially the unlimited plan. I had to select it because that plan fits my family however I would like to see the cost go down.

I would say their customer service is average at best. It all seems to be electronic, if you need to speak to an actual person it is almost impossible to get through. Sometimes you need to speak to a person and it should be easier.

Never had a problem. Customer service are always on point. I feel that the price is fair. I had a problem once and someone forgot to add my insurance. They gave me another phone. Good customer service.

Verizon is a good company. They need to bring UK products across the country and make them available to the US market. This will help create a demand for products and suppliers that can benefit from the larger customer base.

Price is expensive. I pay for phone service, unlimited wifi, and then a monthly $24.99 data service fee. The fees are what add up. I also felt like AT&T had slightly better service coverage. For example, at certain homes or in the subway, Verizon would not have any service but AT&T would.

The Verizon plans do not require a contract. Verizon offers family/multi-user discount. Their prices are very reasonable especially with discounts and special offers. My previous cell phone providers were Virgin and T-Mobile. Great reception. Great data package. This plan is better in terms of price, quality, service!

Prices are high but network is reliable. Will investigate competing services when phone is paid off looking for more price competitive service. Also I have an unlocked Samsung phone that I bought from Samsung and Verizon seems to want to "punish" me for not buying from them even though they could not provide the same phone. They have told me that they wouldn't provide international service, etc. Took added effort to sign up for short term international coverage.

Verizon has my carrier since it was GTE. I have the best coverage of all the ones I have tried. I have used their service all over the the USA and they never failed, a little weak in the Northeast. Their 611 service is the best.

Kind of expensive. But still almost perfect. Customer service all of a sudden has become hard to get to. Has always been reliable. Rarely drops calls. Definitely would recommend Verizon to friends and family.

I have had Verizon as my provider for the past 15 plus years. Up until recently I would have said stellar. I recently upgraded both phones on our plan because the online deal was unbeatable. I had to fight to get the trade in value advertised on the website. I copied the chat on three separate conversations before upgrading to make sure that I understand what I read online and all three reps confirmed what I was read and understood. When I didn't see the trade credit on my bill they stated that it said up to that dollar amount when in fact it did not. I had three conversation copied and pasted and they then told me that I could not rely on chat even though it was the sales dept I was chatting with.

I have been with Verizon for over 25 years. Initially, they were the best! But over the last several years, their price has increased, and customer service has decreased. Still have some of the best national coverage, but AT&T has improved.

Verizon has always taken good care of my family's cell phone needs, the only thing I don’t like is not being able to make early payments on the phone. If you want to pay an extra 50 dollars a month on your phone to pay it off early you should be able to.

When I needed a new phone I did the most common sense thing, visit my provider's store. I had to wait almost 45 min before anyone was able to help me. Then found out the smart phones they carry are way overpriced. I went to Walmart, found the phone I wanted and saved over $150.00. I stay with Verizon because we get a discount on our bill but that is the only reason we stay with Verizon.

I live in a wooded area and do not have a problem with dropped calls. If I have a problem I can chat with a person and get results. Now with the way things are with the problems today it is good to know if I have my phone I can get help if needed.

Customer service has been good for the most part. There's always room for improvement. Having the proper tools to educate your staff so they can pass it along to your customers. Great coverage no matter where I'm traveling. Could look at a higher discount (plan) for Seniors, lower prices on the phones.

I have been with Verizon over 30 years, had issues with customer service with not being provided correct information. I have never had any issues with plans, I'm unlimited of all services. I recommend them.

I have never had an issue with Verizon. They have always been efficient and pleasant. I have both phone And internet and I would never consider changing to another provider. If anyone thinks differently, I would respectfully decline.

Verizon is not the cheapest cell service but I have been very happy with the service, and coverage. They seem to stand by their phones, and service plans. They have national coverage, and in my travels, I have only had a couple of areas that I did not get great coverage.

Verizon told me that I would pay $20 a month for unlimited data. It's actually $20 each for three devices (phone, tablet and computer with internet), which is $60 a month, not $20! I have to have unlimited data in order to use the internet because the internet that I'm paying additional monthly fees for is only 15 gigs, which I use up in two or three days, and often the signal is so weak that I can barely get my email. I'm stuck with Verizon because all the other options are worse. And customer service at Verizon is a joke. I can't even reach them, not by phone and not by internet. On the rare occasions when I get to chat online with customer service, it does not go well.

I switched to Verizon with the phone promotion when I had to change my phone. I had Cricket with much less monthly cost and with much more data. I expected a better internet connection and the speed when I switched. But, in fact, my experience has been very disappointing. I had no internet at many locations and extremely slow connection.

I am very happy with the service, no drop calls, etc. but it's a little expensive in comparison to other carriers. However, their service is not as good here in Hawaii. Hoping that they can lower their monthly fees.

The service is often spotty when other carriers are not. Husband has AT&T and his phone gets great service all the time, while mine will not get service in certain locations. It used to be the other way around. Verizon seems to have gone downhill. The cost is very high—$160/mo for two users.

I have 5GB of data, which is more than enough for every month. Data will roll over to next bill cycle if you not use it. I have never had problem with text or call. Very happy with service. I live in New York and almost always have great and fast reception.

They don’t really want to give phone upgrades but overall they will work with you on other issues. They always have the best sales. The one other thing that I don’t quite care for is they try to push iPhones on customers.

They have a strange way of setting up plans. They advertise a price per phone, but you need 4 phones to get that price. I do not need data on my mother's phone, but I have to pay for it anyway. I left AT&T Wireless for making changes to my bill without being honest, so I guess I'm glad that Verizon is more upfront.

I have been with Verizon for 20 years. The company is reliable and its customer service offices are convenient to me. I prefer in person assistance and there is an office within 15 miles of my home. The reps there are professional and courteous. The only complaint I have is that my contract does not get updated for my benefit unless I inquire. I may go years paying too much if I don’t question my account. Being a senior on fixed income I need to get the lowest rate for the best service..

I noticed that I was paying a lot more than what my friends were paying for monthly bills. I was not sure how to look up the details of my bill though. Went to the Verizon store in Concord, NH. They wouldn’t show me my usage or explain the bills to me. I was just told I should keep my unlimited plan because it would cost so much more if I went over my limit. I was also upgrading my phone. I wanted to buy a Mophie that attaches directly to my phone like a phone cover. The salesman said Mophie does not make them anymore and sold me a box full of items that I did not want in order to buy a mophie that is about a 3x3 inch box that you have to plug in to.

I just came back to Verizon from Sprint. I was a Verizon customer for many years and a Sprint customer for only two. I couldn’t wait to come back to Verizon! My service with Sprint was so bad. I am sorry to say!

I don't see the point of it being so overpriced and there's a lot of hidden charges, i.e. charges that are added to your account in a misleading way. Customer service reps are not always equipped to fix the problem. And for this being considered the "best" provider, I haven't noticed significant improvement in cell reception as compared to other providers.

Verizon originally was the #1 provider to have, but to my dismay, I can personally say it's just the opposite currently, I'm not sure where they're getting these people to employ, but to my unfortunate experience they have caused me MONTHS inconvenience, frustration, undue unprecedented stress, & still after 3 months even after contacting the corporate office which assured me it had been rectified, it has not. Verizon accidentally turned my services off due to a glitch in their system. I was force to pay $200 to have my services restored immediately, as I needed my phone for my work, after talking to 2-3 employees, I found one that had the knowledge to comprehend it was done in error. My phone was immediately restore only to be disconnected the very next day, on a Sunday, and the financial dept to restore wasn't available to assist me.

They easily have the most coverage and best service. That has been proven on many snowmobile outings! Where friends with T-Mobile or other service can't get a signal, without fail, I've had one. Extremely happy about that!!

The plans are too expensive. Service is ok. The plans are way too pricey. Coverage is good. Calls drop often. I will be leaving to a more affordable plan. I've paid over $300 a month for the last three years.

They are the most reliable carrier out there as far as getting service in almost any place but they are also about the most expensive which stinks. I’ve had to deal with their customer service for a client at work and it was awful but any time I’ve had to deal with them for personal reasons they are usually helpful.

I find that my service at my office is spotty and Have dropped calls. It’s just not good for business. This happens while I am sitting in one place. Once the call is dropped I can’t call The person back because my service is gone for a little while. Otherwise it has been decent.

What would be ideal for me would be if Verizon or another company would offer landline service with cell phone service for the price of one service. It could be the same phone number, but you'd have the choice to answer the landline or the cell phone. I hate being on. a cell phone when I don't have to be, but now if I want both, I have to pay for both.

I was originally a Sprint customer for about 20 yrs, then ultimately switched to Verizon. The main reason was Verizon had better coverage near my RV campground in rural PA. I had always thought that Verizon was more expensive for similar services... Boy was I wrong! I have more data, more coverage, an added hot spot device and I'm paying LESS! Love everything about Verizon thus far and I've been happy as a clam for the last 6 months.

Some of the "Techies" at the store are great, others border on evil. I wish Verizon would be more careful about who they hire. Verizon also needs to educate them to the highest degree about anything phone related. Of course that applies to all providers.

For speed, coverage, and performance they are the best but they are way too expensive. We have been costumers since they were Alltel. It has become a company who just wants to make as much as possible not caring about their loyal customers.

I use to be a retailer for ATT, Sprint, T-Mobile and Verizon in Arizona. Verizon was my most popular cellular company and overall the most dependable. I have traveled across the USA and on several trips I had people whom had ATT or Sprint. 99% of the time I had service where we were and often the other people didn’t. In all the main cities they all seem to work fine, but on the road Verizon stood out. I’ve kept my service with Verizon for 20 years.

I like Verizon because the cell service is good. Very few dropped calls if any. However I think their prices are too high, they lock you into a contract and don't offer the deals like they used to. Especially for iphone. Overall I keep it because I have a contract. Otherwise I would switch if I found a better deal.

Verizon’s customer service is horrible. When you call, you will most likely speak to someone with a thick foreign accent (India), they are rude, don’t help, & hang up on you. I’m locked into a 2 year service agreement or I would have left.

Verizon is way overpriced, but none of the other providers have signal in remote areas like Verizon does. So, I guess that is what we are paying for. But when you need something done, it takes customer service multiple tries. I don't even go to the stores anymore for help. The last time I attempted to get help at a store for an account issue, it took 4 trips.

Would recommend getting Verizon. Their customer service team is always there to help! Sometimes there is a wait time, but they always seem to resolve your issue. If you get a really good customer service rep- they always find ways to help save on your bill.

We recently switched to Verizon because our other provider was not trying to improve the network. Verizon has great service even in the country which is where we live. They also threw in some freebies... bonus.

I feel I don't have many choices for providers, Verizon has most coverage and I live on an island that only Verizon is reliable. I think their pricing should be more regulated so we all don't feel like we are being cheated.

Customer service very unprofessional and not helpful. Was online for over 1 1/2 only to get disconnected. Phone keeps freezing up, dropping calls and not charging properly for the price paid. Tried to call customer service. Couldn't even get through as they were not taking any calls due to overwhelming calls apparently with customers experiencing issues.

The general service, plans and fees are just about the same as any provider. I tried most of them. Verizon seems to be consistent with the worst and the best of all providers. They have always picked a plan for me that would be the best. The fees are horrid, as with other providers.

Sign up for service and turn in 3 phones which I am supposed to get a 600 dollar credit for. Credit never happens. Manager tells us employee put under their name took money and quit. Supposes said he take care of it. He quits and the new manager blames him. Contact corporate. They will not help. Spent hours on phone, numerous emails and nothing. Been told last 3 times someone would call me back but nothing....do yourself a favor get service somewhere else.

We had some customer Service issues when trying to activate a Galaxy Watch, we visited a store to get it done and they didn't do it correctly, had to call in to support to get it done. Otherwise their service has been fine.

Verizon's prices on service and phones have always been way too high. Verizon is the most reliable option in our area. If I could get signal everywhere from another provider at a better price, then I WOULD.

Our concerns is the coverage reliability, that is the reason why we decide to go with Verizon even though the phone & plan are more expensive than other providers. We have not had any problems but the customer service seems not easy to reach out.

Service is great. I always have service everywhere. Customer service is awesome. Every time I call in they take care of every issue I have - first call every time! I just called today. Believe it or not my wait wasn’t too long and my question was answered and my issue was quickly and efficiently???? I’ve been with them for 16 years. They may be more expensive than other carriers but their service is outstanding!

You have different employees telling you different things. It took me almost 2 years to straighten out a problem. When I reached the right customer service rep she fixed it right away. The salesperson did not help me get what he promised!

I need a highly reliable cellphone provider without a lot of dead spots nationwide for personal and professional security purposes, and settled on Verizon many years ago after trying all the others. They've given me no reason to switch to another carrier, and have been especially good at providing customer service. I swear, there's a separate dialect of English called "cellphone speak" that the average human can have trouble understanding! I've had to deal with that dialect in other languages when overseas, and for all of them, cellphone speak is a real thing. Verizon has been very patient with me when I get confused, they do a great job of letting me suspend service when I go overseas, and thanks to turning 60, I now get a great deal as a senior that just adds to the sense of safety Verizon has always provided.

Great coverage everywhere. We had Sprint and it didn't even work in house. Verizon is just very expensive. I am not sure of coverage with other providers. Currently we have great coverage everywhere, and we travel a lot. Not a dropped line. It is important for us. International packages are way too expensive, too.

Been Verizon customer ever since it has existed. Seem to be more interested in obtaining new customers than keeping current ones. Also have gotten extremely incorrect information from service reps during chat, then nothing can be done about it when it is proven to be incorrect--even though I have copies of chat. Very frustrating to deal with.

I’ve never experienced a monumental problem with Verizon. My biggest issues are their overall cost and lack of plan options. It’s a fact that they are more expensive than other carriers. They also have big gaps in their plan options and the fees that are charged. Their representatives are always very helpful and seem to do the most they can to assist in whatever issues I’ve had. I travel abroad infrequently but when I do, I’ve never had a problem with service or the cost. Verizon also seems to be improving their coverage area.

The best thing about Verizon is their coverage. I live in a remote area and I have coverage but only with Verizon. I’ve tried other companies but calls kept dropping. I also live in a house with a tin roof. I had to purchase a booster box and that took care of the signal loss. Verizon customer service has always been helpful.

Chat bots are nice, but customer service needs to be addressed in live chat. First bill is always prorated that leave me with questions. The phones are high quality at a price. They give you a preview of the next month's bill.

Used 2 other well-known brands before Verizon. Been with them for more years than I can count and don't plan to leave. May be more expensive, but customer service is outstanding (and in English) and roadside service for $3 a month arrives within a few minutes!

Friends with various carriers usually have better reception than me. Streaming is generally spotty. Don't know if it's the phone or Verizon. I "upgraded" to current phone hoping to fix this problem. No luck.

I've had Verizon for many years. The service area is the best thing about it, has coverage in many areas other providers don't. Customer service has definitely declined recently and their prices are on the high side. If they didn't have the best coverage in my area I would consider switching.

While a little more expensive than some companies for the plan we went with. The coverage is far superior and they are very easy to work with when we needed to change our plan. Our needs included unlimited usage and coverage in remote areas.

Was trying to process an online order to pick up in the store. When I spoke with them yesterday, I was told that I can do this, and that I just had to place the order this morning for same day pickup. I placed the order this morning, and now they are telling me that I cannot. Absolutely terrible customer service! When I asked them to just cancel the order, they hung up on me. I will be taking my 34 business lines to a competitor as soon as my contract is up.

Difficult to get correct info speaking to sales person, info I received was incorrect. When I called CS I was told my new plan would begin on certain date, that was totally incorrect. Unfortunately, Verizon does not work where I live but I purchased it because it worked more often while on the road.

Verizon customers service agents are always available when a problem arrives with my service or just a general question. The reps are knowledgeable and able to resolve my concerns quickly. I would not change to any other provider even if it was cheaper. This review is true for agents by telephone interaction, online and their stores.

Verizon is the prominent provider in my area with great service. I have had them for 21 years. They will always answer my questions promptly. They will work with you on your bill. And Verizon Up is a great feature.

At our old home, about 20 yrs ago, we had to try several carriers before we found that only Verizon could hold a signal out where we lived (Central NJ). So last yr we moved to a bit more rural area, but still in the north east. Now even after 20+ yrs of supposedly new and improved technology we can't use our cell phones in our basement. Go figure!? Time to shop around again.

As a world traveler, I am amazed how expensive cellular service is in the US when compared to less affluent countries in which I have traveled and used their cell services. So besides being expensive, I find the coverage in many places in the US less than useful. I live in one of the more populated areas of a rural state: Maine. I guess I happen to be in a poor location as it is necessary to go out into my driveway to carry on a conversation. I am in the process of researching a booster likely to cost more than $500 to improve the experience with my $800 phone. I still maintain a landline.

I plan to continue to be a customer but I have been thinking of moving to another provider with less expensive plans. I'm very satisfied with Verizon as a whole. The customer service Representatives are always pleasant to deal with both in the store and over the phone.

When I had issues with my phone, the people at Verizon tried to help me. They worked hard to resolve the issues and then they replaced the phone when they couldn't figure it out. I found them to be accessible, friendly, and responsive.

Verizon might have a better network, but they do not match Sprint on pricing for Senior Citizens. I have called them several times. I receive the same answer. You have to pay more for a better network.

Excellent network and currently the only network that is easily accessed in any part of the country. The network works anywhere you are which might probably be the reason for the high cost of the plans.

Verizon is more interested in increasing sales than supporting existing customers. It is a shame because the existing customer base keeps the company afloat. They offer all kinds of promotions for new customers but nothing for existing.

I've been with Verizon for at least 20 years. I have had other phones with other companies business phones. I can say that Verizon overall has had the best customer service ever. A person can get a phone and a phone plan anywhere with any company but the thing that sets every company apart in my opinion no matter what company it is their customer service and the way they handle their clients and any issues or needs that they might have. I have seen other companies with less expensive plans in the past but when I have done the research either on the overall experience, or on their customer service I have been told by not only their clients but even their own employees stay with Verizon.