Verizon Wireless Reviews

I feel we are nickeled and dimed to death with charges for everything. Verizon keep charging for things that were previously included in service!!!

Verizon is a great wireless plan, but they are always raising the price. Not happy with the new charges. The service is either perfect or gone. Nevertheless, their staff at my local Verizon store are of great help when having issues.

My wife has been a Verizon customer for 10 years. When we went into the Verizon store at town center mall to see about getting me a phone. The man said he could put me on my wife's plan for just $10 more a month. I paid $150 for the taxes and fees and as I understood it her bill would increase $10 a month. When we got home my wife called Verizon because something didn't seem right! Verizon said the man put us into a 2 year contract for $400 a month! The man at the store said we could cancel for 30 days but when we went to cancel they told us "There is nothing we can do?" As seniors $400 a month is a huge amount when you're on a fixed income! They said they would pay her $400 for her iPhone 5 but gave her $30. Make sure that you read the fine print before you sign because these people are crooks!

I have a Google phone and I'm very satisfied with it. I'm also very satisfied with having Verizon. There does seem to be a lot of charges on to the cell phone bill but the coverage is very good.

I have had a phone since 1986. Starting with Motorola. With buyouts up to AT&T. I thought AT&T had the worst coverage. After enough dropped calls I switch to Verizon. I have never had a thought of switching. My friends that have other competition are asking to use my phone when in Montana or other remote area.

A great phone at Verizon and we really like how they helped us with the phones and contracts too and gave us a new tablet by Samsung too. A well worth contract.

Verizon's customer service agents lack sufficient training to handle more complicated issues and their customer service process leaves a lot to be desired. Occasionally you may find a seasoned experienced agent. But your best bet is to just ask to speak to a manager at the onset of the call.

I do like Verizon's cell service. It has worked every place I have been out of state. I don't ever drop out of any area and that's a big plus for us. The cost is a little more, but the unlimited plan is awesome.

The Verizon plan is expensive, but I don't get dropped calls or other problems like I'M always hearing about from other carriers and I have been a customer since 1990.

I live 25 miles outside NYC and experience dead zones. Calls drop. Verizon used to be spot on. Not anymore. I bought unlocked phone from Best Buy due to expensive Verizon phones.

One of the main reasons we have Verizon is because we have family in Montana and Oregon. Where cell reception is not so good Verizon is the best option to cover the boonies.

My Samsung 6S battery charge goes out super fast. I have to carry my charger with me in case it runs completely out. It's very frustrating. I do not have things running in the background.

I have been with Verizon since 2008 and rarely have an issue. They have great coverage and I cannot recall the last time I dropped a call or had any other issues with service. They are a bit on the pricey side but otherwise a great company.

I notice my co-worker struggle finding reception in some places while I am talking with my sister overseas using WhatsApp. I know I pay too much compared with other providers, however I like the comfort of calling my family when and where I want to.

The only good deals or value with Verizon is with big families or adding 3+ lines but for single customers only needing 1 phone and tablet service, bill is too high. I pay close to what my friends and family pay to cover 3 or 4 lines in their family.

I have had Verizon for about 30 years now and have never had a single complaint about them. Every time I’ve ever needed help or gone into a Verizon Store they have always been extremely helpful, knowledgeable, professional, kind and have answered and done anything I have needed correctly. I would recommend them to everyone and anyone as they are fantastic.

Just bad all the way around. Just like ATT I get missed calls. People can't hear me on phone. They talk me into a 800 dollar phone and that didn't do a thing and they don't give a damn. I had ins. and warranty. They did nothing. Cellphone company are a joke and a rip.

I'm very please with this service. I can have service in area where others don't get thru. This service is crisp clear. Support help is ready available. It's a little pricey but ok for the service in the long run.

I've been with Verizon Wireless services for several years and they appear to have the most reliable service and signal availability. I am currently out of the country. I was able to suspend services for me and my wife while easily continuing services for our son that remained in the states for college. So far, we've not had any issues.

I have Verizon and only because it is the only carrier on which I can receive texts and calls at my work. I tried T-Mobile and Sprint. Neither would get any kind of service. Now that I've finished paying for my new phone I am very happy with my bill.

Great company for rural areas. There are many areas here that only Verizon doesn't drop off. Service and customer service have been great when needed. Pricey though.

They sold me a tablet. They said it was for $1 but now I have to pay connection charges which I don't want to pay. I got a loyalty deal but they kept tacking other things on and now my bill is almost as expensive as before.

I'm 62, not a cell phone genius. The people at Verizon are the very best at helping me to manage my phone and learning new things. My phone is a Samsung Galaxy Note S8. I love Verizon, take my word for it, they're the very best!

You buy a new phone on a monthly payment plan, usually 24 months. To protect yourself you also pay for insurance. If the phone has issues before it is paid off they send a refurbished phone not a new one. I am still paying for a new one. I should get a new one especially if the phone malfunction is out of your control. Won't buy a new phone from them again.

I have a plan with a business so I'm not sure if the cost of the plan is good. Any problems I have ever had with Verizon they have been very helpful fixing the problem or walking me through to fix the problem. I am very happy with the reception through Verizon.

I love the coverage I get with Verizon and the ability to adjust plans quickly and easily. They also have employee discounts and good trade in deals. But it’s more expensive than other plans that give unlimited data.

This carrier is very expensive. When I moved to southwest IL, I could not get service at all and had to purchase an internet service in order to even make calls. When traveling, I usually could not get service and I felt very unsafe about it. When your phone is around 2 years old, I've always started having problems with it as they want you to upgrade. The upside is that their customer service team is ok.

Reasonable charges and great area coverage. We had AT&T service before which had good customer service and a low rate for our old cell phone but, we could not get reception in the mountains (Lake Arrowhead). We were told that most people there had Verizon for their cell phones and was the only one that could get reception in that area.

Verizon has great coverage but you pay more than all other carriers and you get no deals for long term patronage or on new phones. If you have 4 or more people on your plan you may see an advantage but for one or two people you still pay regular rates.

I am a recent graduate who teaches online in the mornings to scrape by while I job hunt. I took a 2 week job several states away but still taught there in the mornings. Like Jeff, I only had a hotspot from Verizon. I actually bought it on the trip. (My phone is AT&T.) The Verizon customer service representative was very friendly but did not ask what kinds of speeds I needed for teaching when I told him this is what I do, nor did he check the map to see if I would get good coverage where I was staying. (I only learned later that this was important for the representative to know so that they can give you the best suggestions as coverage is very dependent upon location, even within a small area.) I have taught on around 12mbps download speeds once, but my student's video/audio froze occasionally. I am supposed to have closer to 30 in order to conduct a lesson.

My phone had been stolen. I went to my local Verizon to purchase a new one, yesterday. I had to wait over an hour to get any kind of service, and when I did ask if they took cash (my only mode of transaction, since my wallet had been stolen as well), I was told no. I had been waiting a VERY VERY long time. Luckily, the manager, Kyra, stepped out at that very moment. I had spoken to her the day before. She said, yes, in fact, they would take cash. She then proceeded to help every other customer who came into the store, leaving me waiting. Over 2 hours. I will wait out my contract on this, but NEVER NEVER NEVER EVER again will I be treated this way. Disgusting.

I previously was a customer of this company and was very satisfied. I paid my bills on time and had a good credit rating. I tried to add my teenage daughter to my account and they turned me down. Their rationale was... I had an adult son who had an account with them and defaulted on his payments. Although I had no responsibility for his bills or debts, he lived in my building and we shared a last name, therefore they deemed me a risk for extended service. This made no sense to me so I went to another cellular service for my needs without any difficulties.

I chose a no contract plan with Verizon and financially it is great. I pay half of what someone would who is locked in an agreement and I have the same great service, data plan with unlimited talk/text.

Although Verizon prices are relatively high and they don't offer unlimited data as other carriers the service is reliable due to vast cellular towers. They try to stay competitive with various services offered, and customer service (whether call-in, direct chat, tech chat, or email) is fairly customer oriented. When reviewing bill and looking for ways to cut back it usually works out another promotion comes out which is beneficial to doing what attempted. Although, purchasing a phones would advise reviewing Best Buy or reseller for additional perks beyond what Verizon offers. I found going alternative mode's almost an additional savings of $100.00 credit. Nevertheless, Verizon has serviced all my needs since LNP number from Cricket numerous years ago and having limited range of services then. Verizon offers company discounts which not many of the other carriers happen to not.

Their customer service is wonderful, patient, knowledgeable and thorough... Reception is not quite as good in Jackson as it was in our last house which was in Scotch Plains, NJ vicinity. However, we are surrounded by lots of tall pine trees.

It's a good plan, just not very good reception at my residence. Don't know why, I'm right in town. Everywhere else it does just fine. Always good customer service. Very friendly staff too.

We have been with Verizon for several years. We chose them mainly for their coverage. Over the years the cost for this service has continually gone up. I am the only one with an income in the household and it is a fixed amount. We are thinking about changing companies, but first I checked our bill and we were on the “unlimited” plan for both phones which is expensive. Since the highest level we used in any given time frame was just a bit more than 4GB, I changed the plan from unlimited to a specific amount at a much better price. We will see how this works, and if it doesn’t, we will find another provider!

Verizon has been our plan since its inception. We’ve investigated other carriers plans and have found things we couldn’t live with - cost vs coverage, assistance in stores and online.

Reception is very good. However the cost is also very high. If you function under the "you get what you pay for theory then it is good." Billing seems to be ok.

Have cellphone and wifi hotspot. The cellphone service is good, the hotspot is very expensive though. The customer service online is good but the Verizon store is awful and even deceitful when trying to sell a new phone or plan.

I like Verizon for coverage & service matters, although we have gaps near our home. They have a decent selection of phones & accessories. But the cost is too high. It’s as big as a car payment!

Verizon is OK where ever I travel in US. No dropped calls in and around NYC. Recently changed plan with data now unlimited - with the iPhone X it seems to use a lot more data.

I am very unsatisfied with Verizon. I have neither reliable cellphone service nor dependable internet service. I plan to change carriers now that my plan is up!

The voice quality is poor and lots of background noise. Also, I get a lot of unwanted calls that drop out before I can answer. The sold to me won't allow me to download more than 6 apps.

Verizon Wireless is excellent at attracting and obtaining new customers. They spend less money and effort in keeping the customers they have. I have been told on occasion from Verizon representatives I should go to another carrier and then switch back to obtain a better overall plan. This is nonsensical.

Verizon offers good coverage for the most part, areas vary. However, they can be very difficult to work with. They charge more for components than most companies.

Verizon does nothing but drop calls in the middle of a conversation. They tell me I'm using data that I know I'm not because they want to sell me a bigger plan.

I have been a customer for many years for the great reception like many other people here who uses Verizon Wireless. But I wish it were more reasonable in cost with more data.

Verizon coverage is basically pretty good. Only have run into a few dead spots. I think though, that all cell companies should have some sort of senior discount. As you get older, your income is less. So the cell bills $100 or more are tough to take.

My biggest complaint with Verizon is with their coverage, for a long time my phone said 5G, but I didn't have it. I know because my apps would only work in lower capacity. Because they said I didn't have enough coverage. Instead they worked on 3G. Also my text messages would either not go thrust or be delayed, sometimes for half a day.

Overall service is good, but the cost is high. We have a plan with 4 smartphones though. Customer experience positive. We’ve been with Verizon (formerly Cellular One) since the 90’s.

The service is pretty good. The cost fair but I don't like having to pay to save things to the cloud. I like to keep my texts too. Also liked it better when there were free phones with each plan.

The only thing I dislike about Verizon's plan is that I had to include a large "data" allowance in it. I don't use my cell to browse the internet; it is used just for calls and texts. But Verizon's coverage is a great feature --- I have used my cell phone where others couldn't get a signal. Quality is fine too.

Verizon has failed to disclose to its customer base that their phone numbers have been either hacked, pilfered or sold. I constantly get solicitation calls of all kind.

Verizon sucks as all they kept doing to me was dropping out all my Yahoo email apps support, Sports & News apps & links etc, and then just wanted to sell you a higher priced plan period. I finally dumped them based on that alone!

I've used Verizon service for over 20 years and am very familiar with the way they conduct business. They are overpriced and their service is not perfect. Many times the internet connection is slow & finicky. However, when I hear the horror stories from others who use different providers, I realize that Verizon has much better connectivity & customer service than most. Unfortunately, it's always about the trade-off. But I'm willing to stick with them.

I am not a phone freak and I just use it for emergencies. I have a low cost great plan & am very satisfied with Verizon Service. It meets my needs.

Been on the phone for 1 hour and 40 min. and can't fill out the fraud form online because I do not have the phone number in question or the address of the person or their name who opened it. They do not care about people but wreck their credit rating by 30 points over a bill that is not mine. I have never in my life had a Verizon account and never will. The people have lowered my credit rating by over 30 points on an account they let someone open online without any ID. Why would any company allow someone to open an account online without ID? This is just asking for fraud in my opinion. With offices in every city and airports and shopping malls why???

Customer service is really bad once you are off contract, and pressure is so strong when you are on contract. I am dealing with them now because they unilaterally CHANGED THE DUE DATE on ALL wireless accounts earlier in the month WITHOUT GIVING ME A CHOICE. I used to make payment arrangements which gives a 14 day window for payment. Now that the date is moved up, I cannot get the arrangements to work for my limited government disability payment I get only on the 1st of each month. I have been balancing things since the change, paying a bit more as I can, but they are pressuring me now because my contract ended in March.

I have been an on and off customer of Verizon wireless. Each time I left it has been because of the Customer Service has been terrible. Both in and out of stores. I have been a prepaid customer for quite some time. Currently a postpaid customer. I had my prepaid account converted to a postpaid account. From there was when things went downhill. The first sales rep that I spoke with was very rude. Mentioning that there were multiple applications for service in the past few years. That was when I asked to speak to a supervisor and instead waited on the line for 30 minutes and spoke to a representative.

Verizon's price is high considering the coverage is low and signal lost a lot. Received many calls from computer and when you call the number back it returns to Verizon but Verizon states, "Hey can’t stop the calls."

The price for what I’m getting is somewhat higher than most plans like prepaids a lot cheaper. They have the same amount of plan as me and I might switch when my contract comes up.

I've been with Verizon for many years and I wouldn't change - my business plan is AT&T and the comparison is obvious - Verizon has better coverage; better service and is all around better than any out there - just need it to be cheaper.

I think I pay too much for data. I also think that there really aren’t any good deals on purchasing your phone. The payment plan is the only affordable way but it’s outrageous for a phone. They should offer better deals in refurbished. Plus I’ve been with them for over 15 years. How about discount for loyalty.

Customer service very friendly but never fixed my problem. Have an issue with the payment. Supposed to been corrected six payments ago. But never has. They say it is but it's not. Our bill is very high and A 2 year contract hard to get out. We never use Verizon again.

Verizon does have excellent nationwide coverage, but their prices leave an incredible amount to be desired, although they have worked lately at lowering them incrementally.

Lock you in and lock you up. They suck and is too costly and difficult to switch and get new technology. Cust service really really sucks and it's like the inmates are running the asylum: text a code even though the phones is lost lol.

$260 mo. is excessive for 8gb of data w/ 3 lines. Accessories are inferior and overpriced making it sound like you're getting a better deal. Wait time in a store is long.

I get good air service overall with Verizon Wireless but the cost is prohibitive. I feel I should get good service but pay less. I do not use my phone very much. Unfortunately if you want the best service you have to pay the highest price.

Reception is always good anywhere in the country. Always get great service when I talk to service people after having to press a large number of numbers to get through the menu.

I've had Verizon for 10 plus years now. I have never had a problem with reception and coverage. It is their GREAT customer service that keeps my business though.

I love my Verizon. Yes it is expensive but I can depend on them no matter what. I can always call and get help on anything. Verizon kills it man. They really go beyond the requirements.

Reception is great but the plan is too expensive compared to competitors. I have triple play plan with Fios. Otherwise I would seek out other mobile carriers.

I have loved Verizon for over 20 years. They have excellent customer service. Additionally, when I have been in an area where others had difficulty with coverage, I never had a problem.

As a senior and veteran, paying 80 dollars, which is too expensive for two phones. Only need 1gb of data but required to go higher without wanting it.

It just cost too much. Even when you get the family plan or unlimited data it’s still a MAJOR expense each month. Like cable TV in many respects. Our bill is $355 a month. Phone upgrades come with a stiff price increase. Both my daughter and I need new phones but are making do with our old ones! Insurance used to be free but now it’s $100 bucks just to file a claim. Even after being a loyal customer for almost 18 years there are no perks or incentives. Why stay? It’s too big a hassle to change basically! Plus the one advantage, free service on weekends and after nine pm, to others who use Verizon is of some value. Pretty lame excuse but I don’t have time, or want the brain damage, to go research other phone companies and services.

The upgrade and maintenance process at Verizon is deliberately opaque. For me, it's a bundle of falsehoods and inadequate explanations. We have a very high phone bill now for only 4 people. That was, I have a strong sense engineered by folks with very sharp skills. Not a company to deal with.

Entirely too high but the coverage is great... rarely use data only phone calls and text. Rates are ridiculously overpriced, particularly since I've been with them over 15 years with the same number.

Better than AT&T. If you're not a high paying customer there, you can go and die in an alley as you try to connect to the WiFi and try to get in touch with someone you only know on Facebook that could help you. I told them my WiFi thing is not working. These ** thought the solution was to restart my phone and I could connect to my job's WiFi. That didn't help and that was all the help I could get.

They charge way too much! They should have unlimited data. We pay $150 a month for two phones. That is ridiculous! They are the only carrier that has coverage where we live so we have no choice. Our internet is not strong so we always have to use data when home. We go over our limits!

Overpriced with awful connection. Even a call to 911 was met with the 911 operator not being able to hear me. I had to keep saying, 'Can you hear me now', as I moved around for a better connection, something one does not need to do in an emergency. Also, many lost calls, so whether you're on an important call or talking to family, poof, the call is disconnected! Verizon does nothing about it either as I have complained many times.

The major problem I have is the data is so limited unless I pay way more monthly. I pay insurance for the phone but It will still cost me over $200 to replace it.

Verizon has great customer service locally. Fast internet and phone connections. Wifi never is an issue. With competition being what it is I never considered switching.

I never have to worry about dropped calls or anything like that. Sometimes when I group message it might not act correctly but that's because of the phone and its storage, not Verizon.

Verizon has a superior coverage area that I must have due to my home's location but cost is very high in comparison to other carriers. As a senior on a limited budget, it is difficult to pay so much each month.

FYI from the Berkshires to Essex County the signal has turn from poor to excuses and for the dollar value and 11 yrs. I'm done and will not ever go back to poor customer service and tech support. Example of my personal experience dropped calls, agent provide a trouble ticket but no collective feedback or contact but I've been told they made many attempt left a message. See the lies and I never elected to have an message answering device added to my phone. The CS would say when and time the call was made. This is why you have to hold a rip off company accountable.

We lived in rural Arizona and Verizon was the only company with reliable service and coverage. With that being said their plans are terrible. Way more expensive than the other companies. Now that we have moved I am considering changing.

The plan I have is for seniors. In my area the reception is wonderful. I can call anywhere in the USA having no reception problem. Have an automatic billing plan plus a snail bill comes to my home.

We have been with Verizon Fios for at least 10 years and have never had a bad experience. When I've needed help I have always gotten great assistance.

Great service and reasonable pricing. Always connected to my Wi-fi so have carryover data - haven’t used up my data allotment yet. Like the dependable service and courteous customer service representatives.

Customer service is good but they are very expensive. More expensive than other carriers. They need to compete with other carriers or they are going to lose customers.

My biggest complaint is the cost. I think it’s way too high. I recently had some tragedy in my family but soon as I get over that I’m going to start shopping around for another provider.

Verizon has good prices for phones. Good value for price and good reception. Get an employee discount so that makes it even more worthwhile. Have been with them almost 20 years - have no reason to switch carriers.

The phone sucks. $600, and the battery no longer holds up. Can't get an unlimited plan for a reasonable price that is truly unlimited. Only throttled. It's a racket.

My family has 4 Verizon phones and I pay $320.00 a month, which I think is soooooooo expensive. Just how much of a profit do these cell phone companies need to make? Why not cut the cost for customers as I guarantee it would increase members.

Happy folks behind the counter-willing to help you, lets you ask the question about what's best for them and their pocket. Then will give you their thought on why or why not. Does not try to force only their opinion on which way to go-- probably has the best reception in travelling the US & Abroad.

I have been with Verizon since cell phones first came out. I have always found them to be very helpful. They have great customer service, technical service, and coverage. The data could improve, but I am not high tech so what I have works for me. I have friends and family who have other carriers and coverage was a big issue. With Verizon it is rare for me not to be able to get a signal. Overall, I am very satisfied with Verizon.

I thought I had a great plan until I called to get an international plan for a few days and was kindly informed that I could get more data for the same amount I was paying. Yay. On the day I was scheduled to leave the country my phone suddenly died. I had to go to a Verizon store and buy another phone and was forced to get a more expensive plan. Coincidence? I think not. For that reason, though I am currently a Verizon customer, I do not trust them and plan to divest of them fully when my contract is done. I KNOW they did something to my phone to keep me from having that upgraded contract and I will never forget.

While I have good reception, the cost of my plan is too high. I have to have Verizon because no other cell phone will work at my cabin. And 2 year contracts are B.S., and when I need help on technical problems some employees at Verizon can't help.

I've been on the phone with customer service for 1 hr and 44 min and counting to cancel an order which was never installed and trying to cancel a bill I received for service which was never provided. Extremely frustrated!!! This is the 4th call just trying to have a landline established and now cancelled.

Extreme unprofessionalism on the part of several customer services reps. I ordered an iPhone 8 through Verizon’s website, engaging with a representative over chat. I placed the order, receive confirmation of that order, and then two hours later the fun started. I received a telephone voicemail and an email from Verizon’s fraud department. They said there was a problem with my account, and I need to call them. When I called, they could tell me no reason why there was “fraud” on the account, just that my order was being canceled. I asked when I would receive a refund, and they said 7 to 10 days. 12 days later, the charge is still on my bank account. So I called, and spent two hours being bounced from one department to another, approximately 8 to 10 departments and all. The last person I spoke with told me they could not figure out how to refund my card, so I needed to contact my bank and have them deal with it. Are you kidding me!?!

I pay a total of nearly $175/month for various devices &/or plans I don't use. I hate that when you walk into a Verizon store the employees try to sell you "stuff" you didn't come in for. I feel like I am trapped or talked into buying things I don't need & have never used since.

Verizon's cell phone service is pretty good, however the amount they charge is ridiculous. The only reason we keep it is that we have service majority of the time when traveling.

If you want the best you need to pay for the best. I've been in situations where I was the only one with service. Who knows what would have happened had I not had service? How long to figure out how to get where we were going... or get out of a place!

We only have 1 on the data the least possible whatever 1 that is. And it goes up more and more. You never get a straight answer why. We went into a Verizon store not opened by anyone but Verizon because if we wanted a new phone we wanted a great phone. The girl that worked there finally came up to help us. Our name was next in line. We had waited forever but we wanted the best phone. We told the girl we want a great but simple phone. She said, "I have the right thing for you. We happened to have so many bundles we can sell a day. I have the perfect everything."

In my area Verizon Wireless have the best coverage and data speeds available. They have the most choices of phones too. But I like to see the price on the lower though since it’s not the cheapest But you get what you pay for.

I feel that Verizon Wireless phones are quite expensive but they do provide multiple services and functions that I can’t do without because I run a home-based business. Would love smart phones to be less money.

My experience has been good with Verizon due to not experiencing any problems. I feel the cost of the plan could be better, have thought about making a change but just haven't gotten around to it.

Lots of plans and lots of prices but the main reason for a cell is the phone quality in making a call and receiving a call. It has never failed in over 20 years and that is what counts.

I have been with Verizon since before it started when it was Air Touch and I cannot compare with other companies since I never changed to another, but the new plan if I get a new iPhone will charge me monthly for the phone to pay it off towards it. I now have their loyalty plan since I have been with them forever... they have been good to me and I would never go with AT&T...!!

I'm one of those people who use a cell phone for emergency only. I like Verizon because I have never had a dead spot and reception is pretty good but could be better. I wish Verizon would have a simple plan for those of us that don't let a phone control our lives. I don't text or use internet on the phone, but Verizon assumes everyone does it. They even sent my bill by text which I didn't get, and then they charged me a late fee when they finally mailed a bill. The plan is pricey for what I use it for. I know there are cheaper plans out there but they don't have the reliability that Verizon has.

Verizon’s workers are very mean and if you pay insurance it means nothing. You still pay full price for fixes and there are many hidden fees in my bill.

At first I loved Verizon but coverage is now hit and miss. I stay with them out of convenience but hate how expensive they are. Don’t like their confusing bill.

Verizon sales department pushes promotions to get new lines. We had been told by the sales department and an account manager that a promotion for buy one get one iPhone 8 was applied to our account. After being over-billed we were then told that that the promotion wasn't applied. They wouldn't reimburse us for previous over-billings nor refund our purchase so we are stuck with $696 of extra costs. Beware of sales tactics and read all the fine print of the contract no matter what Verizon managers tell you.

I purchased insurance for iPhone 6 Plus that I purchased with Verizon. I have paid diligently for 2 years. I have two iPhones one which I use when I travel abroad (iPhone 6 plus) and a smaller iPhone which I purchased through Apple (nothing to do with Verizon) that I use for phone calls in the US. Last night my iPhone 6 Plus fell from the table and I attempted to make an insurance claim on it; the damage is certainly covered. However, Verizon informed me that because I have been using my SIM card on my alternate iPhone, I was unable to make a claim for the iPhone 6 Plus.

Excellent service. I'm not experiencing any drop calls and means the most to me and my business. I don't like the constant surges in prices, but it's worth not having drop calls.

Verizon's exorbitant cost for a 2-person plan and the difficulty in using data for web connections is ridiculous. What good is having data that I can't use when I need it?

Other than my high bill, reception is better than my friends who have AT&T as well as Sprint and T-Mobile. I am satisfied with Verizon. But the cost for data on three phones unlimited is too much. The unlimited plan that I was on before I bought the first iPhone back in 2011 was discontinued and now it is out the window. Either you get more than you need or you end of paying an additional $15 each time you buy 1G.

Our service overall is good and we are happy. We get excellent reception. Our only disappointment is that for the two lines that we have, we should have unlimited data for the price we pay. Other than that, we are very satisfied with our service with Verizon.

After a very rocky start in 2015 with an apple iPhone from Verizon in Costco that did not work properly, I finally found a qualified Apple expert at the support service and got my phone replaced in 2016. So far it's been good quality since then.

Verizon Wireless is too expensive for the plan that you get, phones are financed for 2 yrs, so it's just like a contract. The fees & taxes are not included in monthly rate.

Working with Verizon's customer service is a nightmare! First if you actually get to talk to someone, they might know where to send your call if not you are better off hanging up and calling back. Verizon's tech people know about their phones, not what the typical customer has, they tend to get caught up in their own busy to really give a damn about your problem, then it normally takes two hours, if you're lucky to resolve any type of problem!

The plan is expensive for 2 lines. Also in some places the signal is from 2 to 4 bars and something that I notice is when you have 1 or 2 year old device the speed and procedure become worth every time.

Verizon's 3gs of data on the $40 plan sucks! It's gone in 2 days and I hardly use my data. I think the price is affordable but they need to up their data to compare with the other companies. I am getting ready to switch to Straight Talk which gives 7gs of data on their $45 plan!

They cheat people on their data, they don't train their customer service representatives on their own policies, and all they care about is more money. Good reception on calls but poor customer service.

I have actually switched to Tracfone! I had a hotspot through Verizon that I like using when traveling. When I did not want it anymore I called and cancelled it. To my surprise after 3 months they started charging me for it without notice. That finished it for me with Verizon. Paying for something I didn't order always makes my blood boil. I can get the same service with Tracfone and pay for what I want, not what they want! And a heck of a lot cheaper also.

I got this phone because my daughter thought I deserve a better phone but I have to tell you it not the best. As for the service the rates keep going up. Also the insurance OH and the payment date they change it to whatever fits them.

I purchased a new phone and had the local store transfer the data. Something went wrong with the transfer and my info is poor. After many attempts to repair the situation (personal visits to store and telephone calls), I was told to clean the phone, e.g. return it to factory settings and start all over. Seems more complicated than I thought. I also purchased a screen for my cellphone, it broke and they refused to acknowledge it or provide me a replacement. It supposedly was under warranty. Lastly, I think Verizon is pricey.

I called Verizon 05/30/2018 to set up a payment arrangement. I spoke with 5 agents. The Verizon employees I spoke with were very rude, unprofessional, condescending, poor customer service. I was trying to get a better understanding of promise to pay versus future dated payments. Verizon needs to improve their customer service and carefully listen to the calls I made today. I asked to speak to a supervisor and I spoke with May. Her employee ID is **. I got no help from her and she extremely rude. I asked her to transfer to me another supervisor and she transferred me to the customer service line. I finally got help from Kadeshia ID **, she was very friendly and went above and beyond to help me set up a promise to pay. I have 4 lines and paying over 300.00 dollars. As a paying customer I should not get this type of treatment. I would rather cancel my service and to go another provider and get a full refund.

Had the worst experience of my life. I had one Verizon Wireless phone with my company and two lines with AT&T which I wanted to have all under one company and one plan. I called to cancel my Verizon to switch all lines to AT&T. I was transferred to the retention center where I was offered a family data plan for all 3 phones that was about $50 less than their advertised retailed one. Little did I know it was bait and switch. They had me transport my phones over and then they told me they could not transfer my Note 5 phones from AT&T to Verizon. Then they lost two of my phone numbers.

I've had this company for many, many years. I've never had a problem with their service or reception either. I'm very happy with them. I would recommend them highly.

Their sales people must work on commission. They promise what you want to hear, even put it in writing and then the bill comes and Verizon says, the promise can't be done. Verizon can't even credit payments to the correct account. I've had to have the BBB intervene.

Prices on Verizon should be decreased. It's too expensive for just one line at the lowest gig choice. Also cell phones are so expensive these days. Apple should lower their prices.

Probably best coverage but you pay for it. Lots of service centers around which helps when I've had problems. You have to call a lot to get least expensive plan.

Best coverage, hot spot works great on phone and tablet. Verizon costs more than most other carriers, but I get coverage when others don't. I can work for hours at a time via a hotspot from just about anywhere without interruptions.

While the service is absolutely one of the best, can Verizon make their plans cheaper? I feel like they are robbing a lot of hardworking folks out here.

High monthly rates, no deals for existing customers, horrible customer service. Every offer they have has tons of fine print and usually involves adding a line or a mandated trade-in. They are not the only game in town.

I switched to Verizon yesterday after years of being dissatisfied with Sprint and their blatant racist treatment and the new phone and plan Verizon had to offer is amazing. I have nice new Note Plus, Otter Box and a device for my car called Hum. It is awesome. So glad I switched.

We live in a rural area and we use to get really good service. Tower is about two miles away. But they changed something on the tower so reception can be bad and I get an echo during a lot of my calls. I have to use them as Wi-Fi carrier as well. Service is sometimes lost and because this is our only means of internet we go through our data usually in half of a month which then slows down and our bills are always higher than what we thought we signed up for. And customer service isn't always the greatest because they know there really aren't many choices. Almost everybody is the same.

I feel that VERIZON has been overcharging me for over 10 years! I pay too much for my plan and we only have 2 phones and the iPad on the coverage. I have to find me another reasonable priced data plan before the new year because I am paying too much for the mediocre service I receive here in Illinois.

I honestly have tried other plans and always end up back with Verizon, their coverage is certainly the best. There is only one spot that I have found no coverage but only last for 1 1/2 miles. Customer service always has the answers right away and if not they get back with me promptly.

Verizon has excellent coverage but is very expensive. If you're in need of a phone they also have a payment plan to buy a phone, they are a bit higher priced than you can find them online for but you avoid the fees for bringing in an outside phone.

Verizon Wireless' customer service is terrible. Difficult to reach a human. Not enough technical help, always trying to sell you something. Need more basic plans for people who use their cell phone as a phone not a computer.

I tried to disconnect Verizon internet because we are moving locations. We have Cox in the new building so they want to hit me with early termination! My lease is up, the new building has Cox, what is wrong with this picture??? I have no choice but to disconnect. Bunch of idiots.

Let me start by saying you have the rudest customer service department I have ever spoke to. I called this morning, May 29th and spoke with someone named Tanya and I was explaining something to her and she kept talking over me, very rude and condescending. I then asked to put through to a manager, I sat on hold for 20 minutes and finally someone named Jules got on the phone. He was nicer but still not helpful. I feel Verizon wireless is so criminal, they now charge you $7.95 each time you call and set up a payment arrangement, I guess this is wasting their precious time. I absolutely hate this company. I will be looking to move on to another company.

The cost is a bit high and that’s my only issue. Compared to AT&T that I have for my home phone, Verizon Wireless has decent customer service.

Verizon's costs for phones and service keeps going up for people and RETIRED VETERANS and the battery life cycle SUCKS. And although the designs are better, SIZES are getting too big for convenience.

My twin sons and myself do have a Verizon wireless family cell phone plan. Verizon does seem to have great coverage even in the rural MN. area. Verizon also seems to keep up with the latest cell phones to choose from. And those phones are very expensive no matter where you buy them from. Before my sons were teenagers we used the prepaid cell phones. We didn't need the most expensive, newest phones to pay for all at once. And then I always knew what the monthly bill would be. And of course if you're not buying a cell phone, the service charge each month will be less no matter who you go with.

Verizon is supposed to have good coverage. I find not true. I get poor reception even in the SF Bay Area! How is it that I get only 2 bars downtown? How about 5 bars and the pages don't want to load in a brand new iPhone X?

I am not happy with the reception. I am also bothered by the Verizon employees at their location near me. Indifferent and almost reluctant service unless the customer appears to be looking to purchase something.

My only complaint with Verizon is that I chose the 55$ unlimited and my first bill is $110 which I really don't understand. The next bill is going to be 143 and I have my own device.

I did a buy one phone get one free deal and they charged me full price for both and will not correct. My bill has me buying a phone I bought from Apple. Tried to explain the charge is on another phone but they could not comprehend.

Constant dropped calls, I have complained to Verizon for three years and I get no help from anyone. They installed a black box and they said it would solve my problem. I have been with this company for twenty years.

My phone bill started out in the 120s. It has been raised to 195. I went to the store trying to get it lowered. The Tech told me they don't have my plan anymore so he couldn't change it. I can't afford it. I have roll overage every month.

I have an old flip phone and love it. No internet. Just text, talk, camera and a few tools. All I need. It would be nice if price could drop to 20 or so though.

Verizon needs to drop their prices. All of the mobile companies are charging too much. I tried T-Mobile for 6 months. I had to go back to Verizon. T-Mobile drops calls.

Here in Florida, Verizon is the best for coverage and reception... I switched from AT&T for that reason. Few dropped calls. Texting is good. Verizon really pushes their data plan. They do notify you if you're close to using up the data allotment and still have more days till the next billing cycle.

I have had Verizon through my career as a photographer traveling to many locations in the states and on the crew. The ones that consistently had reception no matter where we ended up was always Verizon users like myself. When we would be out in the middle of the dessert in the Amboy Salt Flats non Verizon users were always borrowing our phones to make their calls. I am presently a stay at home mom in the San Francisco Bay Area and live on the bay. When I moved in I was one of maybe 20 units here. Within a year my neighborhood has grown to more than 200 units (condos & apartments). My service has not weakened with this increase. My only complaint is the fact carriers have dropped the upgrade option on devices and that the cost of Verizon is on the high side and they do not contact you to let you know you could save money on a better plan that they have.

Went in to a local Verizon retailer to get a new phone. While there the sales rep said they had a special on 8" Samsung tablets, buy one get one free. Total price just $150.00. I got them, paid the $150, and went home. 2 weeks later my first bill comes with a $20 charge for 2 Samsung tablets. I called Verizon customer service to inquire what the charge was for. They informed me that this was for connecting to the cell system for data. I explained that the only place we used our tablets was at home on wifi and so they could remove that cell system charge from my monthly bill.

First I have to go back a few years. I am the spouse of the military member and I had so many issues with my 6 Plus. (Anyone notice they always send defective cert pre owned) like over and over. Okay so for an entire year with my 6 Plus I thought it was my phone having issues. Perhaps a few devices they sent me as Apple has told me many times they are not fixed from the previous owners problems. Anyway... I finally had a customer service rep listen to me and do a ticket to come out and check my service. Well a week passed I got text updates stating they are still troubleshooting. Then I got a generic text stating to try everything I had already done with no explanation of what was found. I called CS and was told "we cannot guarantee service in your area"??? WHAT! Of course I was on the phone with them daily (still am) for two years and nobody thought of this?

To renew our plan & get 2 new smartphones, would be $190 for 2 lines with 2 GB data - much more than 3 lines with flip phone we had & 2 new smartphones got in 9/2016, which was $160 & 4 GB data. Overpriced service & no consideration for loyalty with company.

Verizon coverage is very good. I have never had a dropped call or any real problems with getting a signal. However, the pricing is too high and the plans are not flexible enough.

Verizon Wireless are nothing more than a bunch of crooks when it comes to satisfying the customer. They will never negotiate a better plan or even attempt to match another carrier. They always sound like the TV commercial, "We are the best." I am going to do like Paul the pitch man and jump off the Verizon ship in June.

Reliable service with good coverage. Only issue is that they don't give you enough data with the basic plan. The service is not inexpensive so in my opinion they should give you unlimited data.

I love my phone. It's the right size and takes beautiful pictures. The only thing I don't like about buying or upgrading a new phone, is that, you go in, buy a phone for say $700. You come back in a year to change to a different one and they act like your phone is prehistoric. "Oh, we don't sell that model anymore."

I've been with Verizon for years and about a year ago started getting drop calls incoming and outgoing about 30 seconds into call. Worked with tech support for over 3 hours and said it was my phone. I assured them that all my family and friends were having same problem and not my phone, but they wouldn't accept the answer, so I dropped Verizon and got a $9.95 Straight Talk phone from Walmart and used Verizon's network, still same problem, new phone, but same network. After calling tech back, he wanted me to continue to test with them. Advised him I retired from ATT as a cell phone tech and was making $35 an hr when I retired, and I had already test with them 3 hours and felt they owed me over $100 already. Told them to dispatch a tech to fix (their) problem.

For 4 cell phones and only 3 with data, still paying a lot on our cell phone bill, it our only means now to stay in touch, we got rid of our landline and now have to depend on a cellphone that charges so much more than a landline phone, not a happy customer.

Verizon has good service but plans are too high. Need to make unlimited data across the board. Technical support is good. Customer service is average.

Not any better than AT&T, the company we left for Verizon. Still have dropped calls, maybe the area we are in, who knows. All of them charge too much for the service you get. Somewhere down the road the whole picture will change for all of these carriers. Too much bloat were included in their product (useless apps no one uses and can't get rid of).

Would not recommend Verizon. Had an issue yesterday. They made excuses. Also mine is almost 500 a month. That’s how they get you which is crazy. But I am locked in. Not happy.

Verizon Credit Dept, would shut my phone off the same day I paid bill, couldn't pay bill over phone cause someone in VCD MADE IT SO I HAD TO GO TO Verizon store to pay bill. Line 2 & 3. Every month I would be over charged. I told them to fix my account never did but they did send me a final bill over $1,000.00. Verizon sucks!!!

I am a widow and my daughter is on my cellphone account. The monthly bill can be surprising. This week it was $490. I am sure it was due to her getting a different phone. Including other options phone covers and new phone cases. However not being aware until I get my bill can be very devastating.

Although told my cell would work in Canada... it did not. Recently my cell transferred some of all of my contacts to the other party on the plan without my permission. I had to get a high level tech to recover them to my cell. However some were obviously lost as not all have returned to my cell. The monthly cost keeps going up, extras, taxes... It is getting out of control like everything else related to the digital world.

Great plan, too expensive, but the coverage, and quality are excellent all over the country. Also it is very easy to use internationally. My experience with customer support has also good with friendly competent staff.

I love Verizon. I have great reception everywhere I go. The data on my plan is perfect for me and my whole family, especially my kids. Every phone I have ever had with them has also been reasonably priced.

Dealing with Verizon online or on the phone is great, but I have had bad luck in a Verizon store. I was oversold and under explained by the sales rep. Had to call CS for assistance.

I love Verizon. I have 4 phone and the price is good and cheap enough and get good service. I very seldom lose service even in a bad storm like Irma. If anything happens to your phone take it in any Verizon store and they will help you. Very nice service.

Way too costly compared to other carriers although service is good: After a client has been loyal and with your services for a lengthy time, they should be entitled to a reduced rate and discounts.

We’ve had good experience with the customer service at Verizon but the cost is huge. They are very expensive. When calling customer service I think it does get routed to the Philippines though and that bothers us. However our issue usually gets resolved.

I feel that Verizon is so overpriced compared to other carriers. I live in a rural community and unfortunately, they are one of a few that give us good reception so they really have no competition. It is just unfortunate that they can gauge us the way they do. It would be nice if there were some regulations in place.

Verizon is absolutely horrible. My service doesn’t work once I walk in the front door of my house. I have called Verizon many times to complain, and they claim they can’t do anything about it.

Great reception, high cost, great coverage. Verizon makes nice with BOGO phones, but in order to do that you must add a third line and eventually you end up buying another phone at full price. Verizon's always been very deceitful.

I am irked by their constant changing monthly rates. The contract will promise a certain amount per month, and then they go nickeling and diming people to death with these increases. It is not that the increase is a lot. It’s the principle behind it. It’s like they know they have you and they just don’t care what they do to you.

There's no loyalty in keeping your service. I've been with Verizon for almost 20 years and people just starting a new plan pay a lower rate than I do. The coverage is great, but it sounds like if I switched companies, I'd get that great new rate that newbies get, while the loyal customers are being charged for it.

They have good customer service however they are a bit pricey compared to some of the other companies, but you get what you pay for. I will take Verizon over AT&T any day!

Where we live it is the best but mediocre reception available. We would love to change and have only to come back because of coverage. We were told by T-Mobile that we have good coverage and changed. We had to drive 1/2 mile to get anything. With tail between our legs we went back to Verizon.

To get the plan I need I am paying for features I never use which is very expensive. Since Verizon monopolize the cell phone air waves and you are able to receive good signal it leaves you no other choice but to use them.

Verizon is a good cell phone company but too much money for what you get. Data should be less money. More for the money is needed. More data for the money.

Verizon keeps adding expenses to your bill and they lost 1000 of my pictures. They knew I had the pictures on the Verizon cloud and they deleted my pictures.

Even though Verizon's expensive compared to other carriers, it has great service. I use this instead of a business phone so I will pay more for better reception/coverage. Customer service is very good too.

We have been with Verizon for years. Only complaint would be the dead spots that we run into in Western Kansas, but still better than most companies.

Agents don't disclose correct costs of plans and fees associated with purchase. I was not informed that there was a 2 yr agreement or that a stocking fee was associated with a return.

Never feel like I get what I pay for. I’d prefer the price to be lower instead of adding “free” stuff I don’t need. Also this new semi-lease/monthly payments of phones is horrible.

Single users seem to get the short shrift compared to multiple party options. Same for bundling options. I don’t have a landline and that leaves me out of deals for cable.

I really like the coverage I am able to receive but I despise my bill of $100 dollars a month. 5 gigabytes. Don't think that is enough for what I am spending. Wishing there was something less expensive, with the same coverage.

Have service drop when race fans in town. The cost are still too much. Sometimes the quality of the calls is bad, for no reason. Service is not as good as some of Verizon's subsidiaries.

Too expensive for what we get. The coverage is really good but in today's market I would have thought the price would come down to a more reasonable amount.

I bought an LG G5 for around 600.00 over a year ago. I have 234.00 left to pay on the phone since I make monthly payments. For the past 3 months my GPS stopped working and I have a system update error. I called Verizon. Did a factory reset exhausting all resources to fix this issue over the phone, I was told to go in person to the Verizon store.

My bill is too expensive. If Verizon weren’t so good with reception and variety of phones and services, I would not stay. They are doing better on their bills, dividing amounts between users.

Verizon has been very good to me. I just wish they could reward their good customers. We pay our bills on time, rarely ask for help and we're treated like the wicked red haired stepchild. Longevity to this company isn't a plus. It's actually a hindrance. What a shame!