Verizon Wireless Reviews

My husband and I purchased new phones together and I have been having connection issues. After spending hours with tech and even having to drive 10 miles to get a new sim card, they have determined the phone is defective. As it is under warranty, they are sending me another phone. But I bought a new phone, not a used, refurbished phone. Verizon Wireless is a dishonest, uncaring and just horrible company. As soon as I can, I will no longer be a customer.

Hello. When I arrived to get my hair cut yesterday, I checked my account first. Verizon had taken a payment twice. I had preselected a payment date, that hadn’t arrived, but received a call and text saying I needed to pay now, and I complied. It did NOT show any pending payment. While Casey was very nice and went to her manager to have it refunded immediately - I don't have a hundred bucks for them to keep earning them interest all week. Finally, they said it would be refunded tomorrow. I’m glad I didn't reschedule that haircut, because they hadn't refunded it.

I sat on the side of my boyfriend and we compared our internet. Well his is going fast and mine is very slow. Not to mention we are paying $280 for 2 lines and my boyfriend only pays $90. I do NOT recommend Verizon to anyone. Then the plans that are supposedly unlimited are not truly not! Never again! I will get Metro PCS once this contract is up.

Very upset. I moved here from Canada and simply wanted a new sim card to put in my phone. First Verizon shipped my sim card to the wrong address. I called Verizon and I was told to go to a local store to get a new card. I went to the store and the CSR put in the new sim card. I went to my car and realized that he didn't give me back my original Canadian sim card. Nor did he offer to give it back. I literally went back a minute later and asked him for my sim card. His response was that he put it in the shredder and that I can request a new sim card. Wow - just wow. That's not the point. It had all my information on it.

My husband and I went to the Verizon store in St. George, Utah, to seek help to transfer my information from my Samsung to my new iPhone. We had unsuccessfully used the Verizon instructional form to accomplish this. So, we returned to the store and the 1st sales agent kept telling us that he couldn't help us and that we needed to buy another program, etc. For 10 minutes, we stood and haggled over our situation, and he kept looking at the entrance every time someone entered. So, finally, after feeling completely frustrated by this person, and feeling disappointed by his lack of customer skills, my husband looked around to find the agent who had helped him originally. He spotted her and asked her to help us.

I have the Triple Bundle Package. I needed to update my cell phone plan because it only has 1/2 gigabyte and I was being charged $15 extra for going over my data limit--never mind that I hardly use my cell. I learned from paying fees the important difference between storage data versus usage data. It would help if Verizon would send warning texts that data is almost all used up--after all, we get plenty of texts and emails for buying more of everything. Going in person to a Verizon store was a waste of time--I was told to call customer service, who said I have to unbundle and have a separate cell phone account in order to update to 2 or 5 gigabytes.

I was told by a Verizon rep that the service in my area was now up to speed and encouraged me to switch to Verizon, which I did. He was wrong, Verizon did their testing and service was marginal and told me to switch back to another carrier, which I did. However, Verizon took my 4 old phones and was going to give me a credit on my first bill, which I didn't have because I switched back. The other carrier couldn't begin my service until I paid the remaining amount owed on the old phones or return the phones (which I couldn't do because Verizon took them and no longer had them).

This company has literally attempted to cheat me and twice charged me almost $1000 for a product that they acknowledged that I had returned. Twice they promised to refund my money (which was automatically deducted) and never did. I had to have my credit card company take care of it. I finally changed to another carrier and blocked their billing. Now they are billing me 2 months after my phone service was cancelled. This is only the tip of the iceberg. Don't use Verizon!!!

QUESTION OF THE DAY! VERIZON NEEDS YOUR SOCIAL SECURITY NUMBER TO GET A PHONE CONTRACT, THEY CHECK YOUR CREDIT, THEY don't report payments being made, yet they only report if you miss payments!!! This should be (illegal). This goes for all cellphone companies.

Although the workers who show up are generally good, the company overall has performed dismally. Wires are not maintained, when too low require months of wrangling to get fixed, and the quality of the service, since the copper wires are ancient is very poor. Static in rainstorms, molasses slow DSL etc. We do not have cell service in our area nor do we have cable or other communications. Verizon copper is all we have and they have performed very poorly to maintain and fix this service. Shareholder value is their main theme, customers come last.

My husband and I purchased 2 Note8 phones. When we first purchased the phones we had no issues with service 3 months later we can hardly get on the internet. Hmmm this isn't right. I have spoke with many representatives and about a total of 5 hours or more on the lack of service we have. Nothing ever gets resolved and they are very expensive to have as cell phone providers. We are very disgusted with Verizon and wishes we had never used them as our providers. Very disappointed!!!

Very, very poor customer service in the Kirkwood Highway, Wilmington, DE store. It took them 9 months to give me credit owed to me (November 2017 to August 6, 2018), stringing me along all this time and making empty promises every month that I'll see it in my next bill which never came. I also went to the store umpteen times to remind them, it was ridiculous. I thought Verizon had the biggest network and coverage but I am so wrong. Where I live (Hockessin, DE), it sucks. I get so many drop calls compared to my last AT&T service. With lousy customer service & coverage, I do not need the aggravation. I am leaving them for good!

I was looking for baby pics of my daughter this weekend in the Verizon Cloud and they were all GONE!!!??? I called to find out what was going on and after finding out that Verizon no longer has a "free" cloud, I should have paid for it when the pot became avail. No my memories are gone!!! One would think that after all the money I pay monthly for their service they could throw their "loyal customers" a bone or 2. That is the last straw Verizon. I hate you and your greed!!!

I switched over from AT&T to Verizon because I had poor reception at my home from AT&T. Verizon has been a nightmare. My “unlimited” plan has more unspoken limits than I ever thought possible. My data slows down to practically zero! Now my iPad is out of data. Just one week into the billing cycle, and it’s almost out of data. Another “unlimited device.” These guys are a joke. That and I have dropped calls everywhere. No service in many places. I would say less than half of what AT&T coverage was. I guess I’m stuck. Don’t make the same mistake I did...

I deeply regret having business with Verizon. The customer service SUCKSSS. They don’t have not respect for their customers. All they care is money. They don’t care about the customers. I’ll review this company all over the world so everyone knows how terrible they are.

I have been a Verizon mobile customer for about 20 years. I recently needed to add a line for my 13 year old nephew who recently lost his mom. I call them and after being put on hold for 30 minutes a rep talked to me. We looked at every possible way to save money and surprise there are none. 2 phones, 3 phones, 4 phones the same crappy price of approx. $180 a month for 4 Gb shared data.

I have been on the phone and internet for the past almost 3 HOURS trying to get help to simply refill my prepaid card. It's like they DO NOT want to help you. Why would anybody want to pay money if they can't get the help they need? I am so glad that I have no other affiliation with this company, and after these minutes are utilized, I will more than likely be purchasing a STRAIGHT TALK device and plan.

Verizon never paid off our Sprint bill when we switched over. They overcharge every month and we have to call and get a breakdown. They are quick to shut off your service if you happen to make a late payment, they'll cut off your service with no warning, then charge you a late fee. The only thing that's decent is their service.

I changed from ** to Verizon for the sole purpose of getting the jetpack for internet. For the next two years I will be sorry I made that decision. They "guarantee" (not really) 4G internet speed. My Verizon internet was and continues to be slower than my FREE apartment internet!! In addition to that, I have spent more hours on the phone with their service department than I want to count. They replaced the jetpack 3x now and I have talked to them about canceling. But of course, now it's past 3 months (realize every time I went thru service "hoops" another month went by). I pay $200/month now as opposed to $75 for no better service.

I paid money to open an account on 7/11/2018. I received service from that date until 7/31/2018 I received an email saying my service was cancelled by Verizon. When I called to find out what's going on they say they don't see anything about me paying for service. I explained to them they've been sending me notification about the account I opened they see nothing in their system. Money was taken off my card everyone I spoke to gave me the run around being transferred here and there finally spoke to a supervisor which was no help and he too don't see anything in their system.

Open letter to Verizon and anyone thinking of using them for phone service at your home or business. Beware. This company that wants a two year commitment and more importantly one that automatically renews and locks you in for another 2 years in perpetuity without you having to do anything. Verizon claims this is what their focus groups and customers asked for. Really? They say it was preferable to having the rates raised to some ungodly out of contract rate at the end of the term like AT&T tends to do. Well I have a novel idea, coming from being a small business owner for many years, why not give the consumer the best service possible at a competitive rate? Do this and you shouldn't have to lock your customers into any long term contract, let alone one that self renews unless you catch it at just the right time to prevent it.

Recently I cancelled my cell phone service to Project Fi. Verizon was charging me $117/mo and now I have better service for $80... that's just FYI, so look into it. As for my real issue, I needed an additional set box, picked it up at a local store, never signed anything, never agreed to anything, but by doing that I renewed a contract!! Surprise!! I opened up the e-mail and now my bill is $20 more a month (the salesperson told me the box was $10 more a month) but because I "renewed" my contract, I lost my valued customer discount!! Obviously I am NOT a valued customer!! I wasted over an hour online fighting the cause. It was not so much the money as the deceptive way Verizon nickels and dimes their customers out of their money. They deserve a good lawsuit with someone who can put them in their place!

I signed up with Verizon who gave me incorrect information, I paid a $90.00 fee when I purchased my phone that was roughly $800.00, and was making payments on the phone along with the plan and then they unknowingly charged me $60.00 twice because I added a line more than doubling my payment in fees, when I called the Representative rudely told me he did not have time to speak with me because he was helping another customer as if it was not his problem. I canceled my phone service, but still made decent payments of $50.00 or $100.00 Bi-weekly to pay off the phone and the service, the phone was stolen and I had to wait over an hour to get in touch with their lost or stolen department who took my information.

I've been having an ongoing issue with a product that this phone company promoted. And I purchased this device on a limb that per se Verizon said that it was a good phone. So I agreed to purchase the phone after about 7 replacement phones and two from the insurance company. Verizon will not replace the phone with another device. When I call customer Service all I get is the runaround. No one can give me no resolutions at all. All I get is all lies and I'm just tired at this point. I've had to contact Verizon's corporate office and I still didn't get a response yet after the rep promised me that she would call me back by email or a phone call.

Their customer service department on the phone was horrible and stupid! I was attempting to switch to Verizon. Did everything online. Completed the order and they sent me a link from the fraud dept to verify my identity. Long story short. I have sent my picture drivers license a total of 5 times now. My law enforcer is. Then they requested my vehicle registration. Then a copy of a utility bill. Which all that AGAIN was faxed for the umpteenth time. And to boot. Faxed directly from the sheriffs dept fax. I will also add. They requested my FULL social four times. At one point I was even in a local store and an agent there was helping me in disbelief of what all they were requesting.

The number 1 network everyone is leaving. This company doesn't have anyone's back but its own. They have no deals for their existing customers, I've had this account for about a month now but I bought a Cricket phone and no headaches! Verizon customer service is shoddy at best and they should cater to our every need not charge, charge and leave us hanging. 1 star.

Changing phones on our plan: The Verizon store couldn't help and directed me to Customer Loyalty. Customer Loyalty wasted my time further, by among other things, trying to sell me an iPad. 4 hrs later I was still trying and talking to a customer service rep by the name of Jaylynn (sp) who was unable to provide me a cost estimate representing the new phone configuration. When I told her I couldn't confirm the request until I knew what it would cost, she hung up on me. Time to look for another plan with people who know what they are doing!

We have been with Verizon for 20 years. We have had as many as 5 lines, a home phone, Hum, and Jetpack. Although we transferred to another carrier last month, I incurred a past due bill of $180, because we were still under contract for the Hum and the Jetpack. These are normally $15 per month together. I was unable to use their website after the mobile phones were transferred, so did not realize that they were still charging me for 4 gb of data. I waited to cancel the Jetpack and Hum, because it would have cost me more to buy them out before their contract date.

I have been Verizon customer for more than 5 years, maybe 7~8. On 06/17/2018 I activated additional line at Verizon store. I paid the activation fee at the store. Last Month I received my bill and it was noticeably higher than usual. After reviewing the details I discovered, that I had been charged again line activation fee. After waiting about 20 min. I was able to contact Customer Representative Katelyn and get the double charge reversed.

A little over a year ago I decided to leave T-Mobile for Verizon. I only did this because my wife retired me and we started traveling across the U.S. She's a traveling nurse. We were going from Baltimore, MD to Evansville, IN nearly every weekend. T-Mobile had about a four-hour gap of no service. Went to a Verizon store in Evansville and the guy actually gave me a phone to test on my road trip. That really impressed me. My wife and I left Evansville with a Verizon LG G5 phone. We lost signal for about sixteen seconds that entire trip. It was around the GAP (Great Allegheny Passage) the phone buffered for about 16 seconds. Yes, I counted. It was that trial that had us leave T-Mobile. Let me be very clear. We never once in five years had an issue with T-Mobile. We just needed a reliable phone signal in our travels.

Be aware of Verizon’s fraud scheme. If you ask for a refund because of automatic payment that you wanted to change, they will only give you a partial payment and then say they paid you in full and you have to pay the remaining balance again. My bank has told me that Verizon is trying to fraudulently get me to pay twice and do not pay them. They are harassing about a payment that they have already received and refused to pay it back. Then they are threatening to send it to my credit. Check your bank statement folks. I plan to file a lawsuit as well.

I would rate CenturyLink as zero stars, however, that is not an option. I have been a loyal customer to CenturyLink for over three years. Where to begin? I have had numerous issues with them over the years between moving, repairs, terrible customer service reps. Still I remained loyal to their company. Let me tell you that it is not worth it. The company is corrupt, that is why they have several lawsuits filed against them for their malicious practices. I have remained a customer because despite their problems, for the most part they had been able to rectify the issues in the past up until the past couple of months. I have tried to work it out with CenturyLink but they make it impossible to remain a valued customer.

This is not reflection on you, but you may forward this message to the (parties-that-are-in-charge) that make the decision on your phone deal and offers. For 18 years we have been loyal Verizon customers and have spent well over 20K in that time frame, I recently called to take advantage of some of the phone deals you had to offer such as a two-for-one. After, speaking to THREE different departments from Sales to Customer Care (Oxymoron) no one had the authority to offer anything to us as a LOYAL Verizon CUSTOMER as you do for NEW CUSTOMERS. At that point Verizon helped us make a decision in making the switch to another carrier that was willing and able to give us what we sought to do with Verizon.

10 minutes ago I wish I could give negative 100 to this Store. Wasted my 2 hours and messed up my phone. My old number is not working, and store staff especially Ethan, blame on customers for his mistakes and lack of knowledge. I paid $74 for two lines activation and monthly bill for the 1st month. Simple porting of my phone and keeping the same phone numbers was not possible due to irresponsible attitude and lack of knowledge. Please don't use Verizon or at least this store. Oherwise you will regret after losing your old phone number and phone not working.

I absolutely love Verizon. I feel you guys are a bit costly but well worth it. Since I have been a customer I have needed assistance several times with my bill. Right when I think that I would be without service Verizon proved me wrong each time. Words can’t even explain the gratitude I feel. Thank you so much Verizon for understanding, being patient, and just the overall service that you have given me. I speak for myself when I say I love Verizon. ❤️❤️❤️❤️❤️❤️❤️

I made the mistake of leaving AT&T and going to Verizon. They do not have the best network in my area and I was without service for 4 hours. The dead zones in Delaware everywhere. So I moved back to AT&T however I left one line (used in Washington DC) with Verizon. I then receive a bill for moving the number back to AT&T. The customer service rep treated me like crap and was no help at all. I will never use another Verizon product ever again and I would suggest if you live in Delaware not pick Verizon unless you want service that sucks! Verizon tries to hold you hostage.

I have been a Verizon customer for 18 years. I have never moved back and forth with carriers and always paid my bill on time. I recently needed to revise my plan due to financial difficulties. I spoke with a very nice customer service person who worked with two supervisors to get me the "Senior Plan". We were on the phone for over an hour and it was my understanding that my plan would include two phone lines with unlimited everything for a total of $80 a month. Soon after this call, my brother died and I did not get to printing the receipt until July 20. When I looked at the receipt, it was not the plan I had been told I would have. Instead, each line was $70 a month for a total of $140.

So let me start out with I have been with Verizon for 11 years and have stayed loyal to them ever since NOW. My wife's mom fell ill in Israel and for the past 3 years my wife would go for a month at a time to go see her mom and I would have to stay behind for work. We signed up for international calling which was offered to us for $10.00 a day. So for the past two years I would pay the $200.00 a month bill and the 30 x $10.00 a day = $300.00 on top of the $200.00 =$500.00 month. What are you going to do? That's life and love right. This year my wife has to fly cause my mother in law is having kidney failure and she leaves so I call again to activate the travel pass what they call their plan and also ask is there anything cheaper that we can use while she is overseas. Nope. Nada. Nothing offered.

I've been with Verizon for 15 years. But in the past 2-3 years I have noticed that they have become so large that they really don't care about customer service as much as getting accounts and upgrading phones. Two months ago I called Verizon to ask about renewing my contract. I was told that Verizon no longer has contracts. I still had two phones that had 2 months of payments left and was told that I could upgrade anytime to continue with Verizon. I received emails asking me to pay off my two existing phones. But I found a better deal through Sprint and called Verizon and visited a Verizon store numerous times to see if they would or could match Sprint's deals. I like to stay loyal whenever possible. They said they would not. So, I changed carriers.

The idea of One Talk is great and has many great features, but we have been having issues with service, dropped calls, having to uninstall and reinstall app to keep it working. We are a veterinary clinic and our clients not being able to get ahold of us is sometimes a life threatening problem for their animals. The first couple of months it worked fine, but since the middle of May the issues have seemed to have gotten worse. If the service was more stable and predictable we would be much happier.

Nothing but lies from customer service. I did a test. I knew that I would not have to pay extra fees at stores. Yet, the customer service representative over the phone, who I had to ask to repeat herself because her talking wasn't coherent, told me that there would be extra fees at stores. I have also paid at multiple stores and never had extra fees. Inversely, she told me that there were no extra fees for paying over the phone, even though charges were higher over the phone than previous months where I had paid in-store.

We live in Warren County, New Jersey and for the last thirty years our landline service has deteriorated. This week we have had three instances of our phone line going dead. Each time a repairman comes out he tells us the copper lines need to be replaced and that Verizon isn't replacing them. He then says he'll "move it over to another pair". I'm fairly certain we've gone through however many pairs there are already. Last week I couldn't stay on a call without it being dropped. Where we live we rely on our landline since there is no cell tower near enough for service in our house.

Was contacted by my credit card company of suspected fraud. Before I could login to my account, I was receiving emails from Verizon for purchases I was not making. Even though the card was closed and while on phone with Vzw representative I began receiving order confirmations but with a different name and address. It took a few days to stop the orders and a while longer to get funds returned. But I was advised by Vzw Fraud department that my information was stolen from the "My Verizon" portal. It was then shut down and deleted (along with all the proof of the breach).

Customer service representative lost over 1500 of my photos and videos setting up my new phone. Sold me the cloud and said they would all transfer, they did not. All they say is I am sorry. I asked Verizon to listen to the conversation she had with me. She did this, not me. My son was killed in a car accident and now the photos of him are gone also. DEVASTATED! Verizon does not care.

I have been with Verizon for over 7 years and they are constantly charging me for data that I did not use. I use Wifi. Trying to talk to customer service or a supervisor about data usage is a joke. Hopefully, they will get sued for their fraudulent billing practices.

I had been with Verizon for about 20 years, was happy with them until about 3 years ago. They started nickle and diming me, providing less quality service and then the final insult... I had switched over to another provider, I tried to go online to make my final payment to Verizon. I couldn't get in, I HAD to call them to make the payment. I just saw today that they charged me an Agent fee on top of my bill for HAVING to call in my payment. I was never advised of this charge. I will never do business with them again. I have a feeling that the company is on its way out if they continue in this manner.

I have had Verizon for my cellphone service for 10 years now. During this time I have purchased many cellphone devices from them. I have paid them many thousands of dollars over the years. I just changed my cellphone plan 2 weeks ago and got my bill yesterday for $300 more than what it should. I spent a visit at their store today for 2 hours to straighten this out! It was like talking to a wall! They lied and deceived me terribly. They are a bunch of money thieves, and a bunch of renegades. Their so called "customer service" is a joke either on the phone or personal visit. They cheated me, and they should never be trusted. I will change my cellphone plan to another carrier. Be careful of all their "hidden" charges if you deal with Verizon!

Verizon Wireless is really hurting their brand with all of their gimmicks and little scams. Their reward points were such a joke it was really comical-you could redeem your points to receive discounts on merchandise only to realize afterward that you paid more than *eBay's regular price. Their fake auctions were really funny as well. Now they've come up with their 15 GB Unlimited plan that they claim gives one the ability to download unlimited movies. Of course it features the *Verizon Wireless disclaimer that one may experience slower speeds during peak hours which are anytime one is trying to download a video.

I have been with Verizon for over 20 yrs. I have had a number of problems with their so called refurbished like new replacement phones. The last one I received had someone else's photos and personal information on it. SO they are turn in phones for upgrades or for they are defective. Well I will go along with defective. Every time I call CUSTOMER CARE; claims that there is nothing they can do, I finally got a new phone 3 mos ago and was told it had a one year warranty, well it has now quit working, and CUSTOMER CARE said the warranty has expired. Well this is not true! New phone new warranty as explained to me by the woman who sent it to me! Long story short Verizon wants me to buy a new updated phone! NO!! I want the phone I have now to work! Verizon is in the market to force new phones on customers so they don't have to keep old ones working! IT IS A TOTAL SCAM.

Verizon Wireless RAVES about what a great network they have but when they survey people for the kind of service they received when contacting support, they only ask for feedback on the customer service representative. They avoid the real question - which Customer Service Reps can't deal with - unless they endanger their jobs, which is, THAT THE COMPANY'S TECHNOLOGY/WIRELESS SERVICES or PHONES and the SOFTWARE IN THEM sometimes is just LOUSY. Why only ask for feedback on the rep? The rep may have done great - but there is no question about the failure of the system the reps are serving.

Can someone call me please **. I have a problem typing. They abuse elderly person and spouse and confuse the purpose from 2/14/18. Never took care of the case open on 2/14/18. I am loyal since I was 19 and I be 60 and my whole family use Verizon. They took care of everything but me they made a mistake. We are paying 2 bills now. Because of them not contact the primary account owner. I tried working with them explain. Please call me tomorrow. I need to come to office and show the bill.

So unhappy with Verizon. They have dropped all their regular plans XL etc. to obligate you to switch to the unlimited plan which cost like a car payment. Can wait to change phone carriers. My phone bill is as much as a car payment for as long as I can remember but yet they don’t care or show appreciation.

I've been with Verizon for over 10 yrs but in the last 3 years they've been on a steady decline. I pay over $300 a month yet none of my 5 phones (S8s & I8s) has constant good signal or service. We live in southern California and have towers all over the place yet we always have gaps in our signal. I'd say at least 50% of the time if not more. I'm a local trucker and I can't even count on Google Maps to have a good enough signal to give me a map with traffic conditions on it. My only option was to download a map system that didn't require data to work. The service is also so crummy that even when I'm just driving to the store in my city I cant connect to my ring system. Unless I'm actually in my house or someplace with its own servers. So bottom line. Between the way too high prices and way too low quality of service I will be leaving Verizon.

I truly hate Verizon and can not wait to change phone carriers. My phone bill is as much as a car payment for as long as I can remember but yet they don’t care or show appreciation. What did it for me tonight is that I just found out that the device I returned when I upgraded phone to 7 from 6+ as well as contract for the next 2 years with additional 2 iPad lines add, with agreement of a credit to my account in the amount of $595 for returning the 6+. I didn’t like the 7 so I went back to the store and exchanged it with the 7+ paying a fee of $300 to get me current to the device I had. Little did I know that I had lost my credit of $595. None of the employees addressed the change until today that I question the credit that I should have been getting every month since November 2016.

I have been a Verizon customer over 14 years but will state the company is doing a very poor job when it comes to their marketing promotions and the fulfillment of them. I had been looking at purchasing a new Samsung Galaxy S8. There was a specific promotion on the Samsung website for a Verizon Galaxy S8. It took a while to place the order and fulfill all the consent forms required for both Samsung and Verizon. The order got placed [ on 07/03], only to receive an email the next day from Samsung stating the order could not be fulfilled and was required to be cancelled.

website and if you make one through them it's 7.99. What a rip off. I am confused. High bills, terrible connection service, lack of consideration for the customer. Very disappointed. Should have stayed with T-Mobile.

I purchased a Pixel 2XL from Verizon which comes with a 14 day return policy. 3 days later I noticed Best Buy had the same phone for $100 less. I went back to the store and called their customer service line trying to get a match since I was within the 14 day period. Both said nothing they could do, all I could do was return the phone to Verizon. Bad business. They willingly lose a sale, and irritate a 20+ year customer going back to Alltel days.

Verizon does suck. They keep sending me defective phones and service reps don't care. One (kori) actually dumped me into the IVR because she was too lazy to help me, and she is a supervisor. Cliff at executive customer service basically said he didn't care about all the lies and broken promises and broken phones. Got to love Verizon customer service. I have been with them for 18 years. It won't be 19.

I have had Verizon for about the last 15-20 years. Excellent CELL service. That’s about as far as I would go with excellent. The plans have gotten worse and Customer service is by far the worst I’ve dealt with. I am due for an upgrade, so I order a new phone online through my account on Friday. Because of an error on the account from when it was set up, I get an email Monday evening letting me know the order has been canceled by the fraud department. My wife calls customer service and they instruct her to go to a Verizon store with her ID and they will take care of it. When my wife starts asking questions about why the order still shows pending, the rep became very short and rude.

DO NOT SIGN UP WITH VERIZON! I was a customer of Verizon for about 10 years. Had auto pay and always paid my bill. My credit score is 790! These people WILL lie to you most of the time. THREE Samsung 8 phones have not been able to charge through the port. They told me I had to buy a new phone each time. Well that's a LIE. All I needed was a wireless charger. My bill keeps going up with no explanation. They have lied to me so many times I can’t even count them. I switched to another carrier today and they auto billed me $35 too much AGAIN! It’s been 5 months in a row. I've never gotten the money back.

I have had Verizon phones and service for years and there have been a few times where customer service was not a priority. I have been lied to on more than one occasion and am fed up! My husband and I purchased the Galaxy S7 Edge phones and they have both broken. His is so bad. The front and the back look like they are going to fall apart. I have had several Verizon phones before that were way more resilient. It seems like these phones were very poorly made and there are many reviews to support that. We have been dealing with that which led to other customer service issues/lies and it is upsetting that I have spent thousands of dollars with a company for about 10yrs and am to receive the type of customer service I have from Angela (employee number **) in the Executive Office.

We have used Verizon (again) for 3 years now. We live in a semi remote area of southern Colorado, though thousands of people do live within 15 miles of us. AT&T didn't work well at all when we moved in, so within a few months we switched to Verizon. The service, clarity of calls, number of dropped calls, limitations from where calls could be placed, improved about 10 to 20% with the switch. It went from terrible to, well, pretty terrible.

The service is pretty good, but when you try and speak with someone it takes forever to get a hold of anyone and they seem to transfer you from one area to the next. But I really like the network reach this company has. I also really enjoy the different features they give you with each plan to avoid overage fees monthly.

A few weeks ago I decided to switch from AT&T to Verizon, because it has a greater service area. I did not realize and the representative did not know that AT&T locks phones (even if you own the phone), and it takes almost 48 hours for them to unlock it. He thought that I could just call and get it unlocked. While I was on the phone (It would have been a 10-minute wait, so I hung up. ), he decided to put in a request for my number. That caused AT&T to cancel my service. The result was that I had no phone service for almost 48 hours.

A lot of false advertising. Sales representatives are LIARS!!! DO NOT CONTRACT WITH VERIZON WIRELESS! THE COVERAGE ISNT AS GOOD AS AT&T UVERSE! What's funny is a rep contacted my phone by his personal phone asking me about my service. I told him how horrible it was and even asked him why did he flat out lied. He laughed and said, "it will get better." Just don't go with this company. Pre-paid is the absolute best. Go with Straight Talk if you value TRUE UNLIMITED SERVICE WITH EXCELLENT COVERAGE AND NO CONTRACT WITH A FRAUD COMPANY THAT EVERY SALES REP LIES! If I could give negative 1000 stars I would! I should file a police report for theft.

Verizon has one of the best coverage areas, however do not use them. Their promotions are a joke and the sales personnel are on a commission. They are only interested in making a sale that day and not working with the customers in the future. We bought a new phone on the understanding that I would receive a free phone. After three months of not seeing the credit, we were told that it was done wrong at the store. I would now need to pay for the phone that should have been free. After hours of discussions I did get a credit for a portion back, however the customer service representative basically informed me I did it wrong and it was not their fault I did not read the contract. I have experienced better customer service from a used car sales person. Do not buy a phone or tablet from Verizon. They are the rejects from the used car industry.

I have the service for about a year. First of all, they never paid me the device from my old cell phone company, I never get a answer to my issues nothing but way around. Very irresponsible, overpriced. How come you have to deal for a company that doesn't try at the minimum to satisfy the customer needs. Liars and the WORSE customer service I had ever deal with. My advice to future customers: Stay away from them!

I have been a Verizon customer in the same service area for 25 years. The service has declined for the last several months for me and others that all are in the same general service area with Verizon. Phone calls to Verizon have proved to be useless unless you are looking to raise your blood pressure. Long wait times, Lost place in line due to message telling you they have technical issues and auto terminate call after long hold times. They claim to care but the actions do not even come close to proving that they do care to resolve issues. They have deteriorated to possibly the worst service in the industry.

Verizon is the ** company in the world. Worst customer services I have ever seen. I have to wait my refund for one month even though I paid all outstanding bill and already returned equipment. Do know how to treat customer. Bloody hell. I will never going back to Verizon in my life.

They kept calling me to switch to auto pay and kept telling me that they will give me $5 monthly credit for my account. Once I gave in and switched, the savings did not come. I contacted Verizon and they said that my plan did not qualify for the discount. They called me so they had to know if I qualify or not. I did not initiate the contact. Either they lie to get you to switch or they are incompetent, which either way is very pathetic.

I went in on a Monday, spoke to a very nice man who did everything he could to help me. He put me on the phone with tech services as he could not solve the issue. After almost 2 hrs, he told me to hang up and just said they would send me a new phone that would get to my apartment on Tuesday. I was very happy with this encounter.

Calling Verizon customer service is a real nightmare, I have 12 cell phones with Verizon and a landline. It’s now day 4 and still don’t have service, the main problem is there is no one to talk, in reality calling Verizon you need to have minimum an hour of your time and be lucky after hour your problems should be solved, if you ever experience it from when the automated machine picks up till they understand that you wanna speak to a live person can take 15-20 min. And you have to be very lucky not to be cut off in middle, of course if yes then start all over again.

To be honest, I don't even know where to begin. Maybe let's start off with the fact that I have been waiting on the phone for over an hour, to speak to a supervisor. A billionaire company that cannot afford or provide service LOL. One of my biggest regrets in life, is switching from AT&T to Verizon. The only reason I was persuaded into doing that is by their new promotion "BUY ONE GET ONE FREE". So long story short, I bought an iPhone X and got one "Free" except Verizon ended up charging me $42 (A MONTH FOR 24 MONTHS! ), and for the "free" phone I'm paying $15 A MONTH FOR THE NEXT 24 MONTHS. I was also told that I won't be charged for the activation fees, and that my Verizon bill will be the same as AT&T's if not less. I had an extra line with AT&T and paid $100 LESS A MONTH (while paying off my first iPhone X device off).

Verizon's service in Salt Lake is spotty at best. There are dead zones throughout the city limits. When I complained, on several occasions, I don't get a compassionate answer to see how they can help. I get a stock answer telling me how great their service is just when I told them it is bad!

It is so unfortunate that I have to give Verizon one star. I wish I could give it a negative five stars!!! I added a new line to my account around Thanksgiving time in 2017. I was given a jetpack by a sales lady in the store while setting up the new line. I was told that it was free with 1G data and I could use cellular data on my computer if there was no Wi-Fi. So I took it because it's free although I had no idea how to use it.

My experience - switched to Verizon in part b/c of rebate offer of $150/line if I brought my own smartphone from a different carrier, which I did. Waited the appropriate amount of time as advertised - nothing. Contacted customer support through chat, and verified everything was filed properly on my end. Received congratulatory email stating my rebate was on the way - needed to give it 10 days. Waited 14 days before opening a chat only to be told an escalation was needed, and my rebate had not been scheduled despite my being notified it was. Waited another 10 days as advised - nothing. Opened another chat and was told there was no record of my original form, but they could escalate my rebate request - would be notified by text of the status. Another 5 days - nothing. Today I opened another chat.

Great reception! I’d love a smaller bill each month, but since I don’t have a home phone, I’m okay with paying more. I do feel I pay too much money monthly, but it’s comparable to other carriers.

Left Verizon... had a bill. Paid the bill in full... sent to collections. Run around to fix that... say it's fixed. 2 months later get another bill for same thing. Different collection agency and NO ONE knows where the $700 I already paid is.

While I love my unlimited plan the time I must wait for in store customer service is always longer than expected. I find that I have dropped calls repeatedly and frequent service difficulty.

I finally got so disgusted with Verizon's Phone/Internet service (or should I say lack thereof), that I signed up with a competitor. Called Verizon to get final bill amount so I could pay it and be done with it. No one was able to provide me with that info. I had to wait for the next "past due" bill to arrive via postal mail to see what that amount was. S-o-o-o, I go to pay it online - and I'm LOCKED OUT OF MY ACCOUNT. I thought OK - fine -- I'll just use the "pay by phone" option. Guess what - to pay by phone, they want to CHARGE AN EXTRA FEE!!! NO WAY!!! I will NEVER do business with Verizon - EVER AGAIN!!! Completely, totally, thoroughly DISGUSTED with them!

We planned to set up a Verizon plan and phone for my wife. Went on the Verizon website, ordered an iPhone and their Prepaid Unlimited plan. However something wasn't working right with the website and the order couldn't be completed. Opened a chat window with a Verizon CSR who completed the order and charged our credit card for the iPhone and plan, but then said we needed to call a phone number to finish the process. And thus began the nightmare - over the next 2 days we tried calling multiple times at various times of day.

Member for 20 years of Verizon, now I departed. Fraud and false advertisement going on with fees to make sure you speak with a representative and pay $7 per transaction. Also fees for absolutely nothing and all you want to do is pay your bill at partial payments. System will not allow you to pay what you can instead 1 lump sum or else you will pay a rep to do it for you and pay $7. Also if your phone turns off each time, a fee for each phone to connect and an errors made, you will get charged. It's a disgrace and absolutely false and fraud going on with Verizon. Something needs to be done and will be done. I filed complaints and messages to all social media and pursuing forward in legal action. Rude and horrible rep and supervisors. No more customer service that will actually hear your situation.

Absolutely the worst customer service I've experienced. Every time I've experienced a problem with this company they always give you the runaround. I have been having problems with the phone they sent me for the last few months. First I try to deal with it and then the issue just seem to be getting worse so I tried a few times to have them help me with this issue. I went to the Avondale location off of McDowell Road trying to get help with an ongoing battle with a phone that they sold me 7 months prior that all of a sudden just stopped working. There is no physical damage to the phone or water damage. The phone just absolutely stopped working.

I will never use this company again. I was lied to by a customer service rep at a store and placed on plans I didn't ask for based on misinformation. Once I found out I went back and confronted the store supervisor. He told me he'd look into it and get back to me. He never got back in touch. I then contacted customer service online. They told me the best they could do was adjust my bill 60 dollars. I was effected for over 600 dollars for a service I didn't use that they could track. I will never sign a contract with them again and I advise anyone else never to use them or at the least to be very clear about what they are signing from them.

Someone ordered phones with my s.s. # and Verizon is giving me the runaround, they need to change their policy on ordering phones online. They have to offer LifeLock for allowing this order with no protection for me. Not a Verizon customer. They are not doing enough.

After 20 years of being a customer and paying my bill with a customer service rep, they now charge me an additional $7 to talk to the representative. Verizon just keeps adding more and more fees. My bill is over $510 each month but they need more money from me just for paying my bill. This company does not care about customer service or loyal customers.

While I am aware that other providers may offer less costly plans, I have never had an issue with reliability of Verizon Wireless service/reception. Whenever I require any type of customer service, I have been treated very well, whether it be over the phone, via online chat, or in-person. I have had this account with Verizon Wireless for about 10 years and have no complaints about the services I receive, technical or personal.

A bit expensive but very reliable. Channels that should be included in basic packages (HGTV) are only available in higher cost bundles. I have found service is good but only if you go to one of their stores-service over the phone is very bad. It is reliable.

I have been with Verizon for 10 years and am very dissatisfied and will be switching to a new service provider. I went on a trip from May 23 - June 2. I went to Canada and then was on a cruise ship. I went to the store on May 22 to find out what I needed to do to be covered while I was gone. I was told by a store associate that I would be covered even while being on the boat (I specifically asked about that). The only text that I ever received from Verizon was when I landed in Canada (even though their system shows that I got one telling me what my rates would be on the boat. I never got that text).

In April I changed service providers. I used to get a text every month from Verizon when my bill was due. I paid what I thought was the last bill, and thinking I was free and clear because I no longer received any text. I spoke to Jose employee number ** and he explained that I was still getting charged and would have to pay for May service. I would never TRUST Verizon again.

My monthly billing has stayed relatively constant throughout the past few years. Upgrade payoff is fairly severe if you want to upgrade early or if phone is non-functional due to water damage.

This provider is supposed to have the best coverage but I cant even have a conversation without my phone cutting off at least 5 times and the phones are so out of date. The service and phones are too expensive for the quality.

They overcharged like crazy all the time. I insisted on another company. We did that for a while. But with my husband's office's new owner they have a great discount so he insisted back to Verizon. Nothing but trouble with phones. My latest is terrible.. When I upgraded I told the man what I wanted. He then sold me on the one he supposedly owned. All the phones have driven me crazy. Now they are so overcharging my data when I know my internet is fine. The phone isn't telling me the internet is disconnected. So gone when upgrade time comes. I am a senior and they have no plan for seniors.

Verizon Wireless has the best coverage around. I always have service even others around me don’t. That being said, they are also the most expensive network to use. The cost is getting prohibitive.

I've been a loyal customer to Verizon for quite a while now. I find that their prices are expensive and I'm considering changing because of that and the fact that I can't get any phone promotion if I stay with them on cost. When I go to the service area on West Henrietta Road I absolutely hate the service and they're not nice and I don't even want to go there.

The whole Verizon experience has been a train wreck since day one. I have had this service for 11 months. I have called about marginal service. Verizon agreed it was marginal and offered to sell me equipment to fix it. I get no cell service in a 12 block radius of my home. I called 4 days ago to order a new phone that was still under warranty. I went through an hour of this, getting disconnected, switched to 13 different people in this 3 day ordeal. Two days later the phone never comes. I call back and I’m disconnected several times before I get to a guy I think can help. We are then disconnected and I’m currently waiting and praying that they actually do call me back. I will NEVER use this company again after I’m done with this shabacle.

I have had my wireless service with Verizon for 20 years. Anytime that I had a problem, I contacted customer service and my problems were addressed in a timely manner. The customer service representatives were courteous and knowledgeable. The waiting time in the Verizon stores can be long, but the customer service was good and positive. I have three wireless phones through Verizon and I have had no issues.

Avoid - Verizon is a Potentially Deranged/Criminal Company. I had used Verizon for 4 years from 2013-2017 then decided to leave because of excessive costs of $90/mo. My account was perfect, and I always paid on time and in full. I changed service to Redpocket for $15/mo. I wanted to try them again to get better coverage, at a lower price point so, I stopped into the local Johnson City TN store on Roan St. I was ready to buy their small plan for $55/mo total, using my own cell phone, when they began asking personal, private questions, even after offering my driver's license and social security number.

I’ve been with Verizon Wireless for 15 years and they rock as far as being able to make calls in places where nobody else can get a signal, but Verizon!! I’ve used other providers and have had better results with Verizon. I was working a fire down on the Klamath river which is down in a canyon and hard to get a signal. All these people with different phone companies at fire camp were walking around holding their phones in the air trying to get a signal, and my Verizon phone got a great signal. Verizon actually brought a portable cell tower so everyone could make phone calls to home or wherever they were calling, and they didn’t need to be Verizon customers, everyone’s phone got a signal.

A Verizon customer for more than 15 years, their coverage area and dependability is the envy of many friends on other carriers because when they are unable to get a signal on their phones they ask to use mine. And unless I upgrade my phone, there has been no need to contact customer service. Verizon's value comes from not having a subscription to CATV and using their unlimited data for streaming movies.

I recently switched to the Unlimited plan in store and was told it would cause my bill to go up only $20. This month I was charged well over $70 more than normal, so I called customer service. They told me that since the plan was set up differently, they charge to switch plans even though Verizon FAQ's say you will never be charged. I was also never once told this in the hour I was in the store. I was also told my Gap employee discount would be removed since my military discount "is more" but after looking at the breakdown of my bill, the military discount only works on a small percentage of the bill breakdown whereas my Gap one worked on it as a whole. Verizon will charge you for anything and everything. My bill is a different price every month without explanation. I will be looking to switch providers.

Verizon will charge you for anything they can get away with, I recently found that when calling to talk to customer service Representative that my account would be charge seven dollars to talk to a Live Representative about my account. This is ridiculous, the reason you have customer service is to better serve your customers not make your monthly bill go up. I'm switching to a different company ASAP.

If you can try to avoid this company, as good as their service might be a breach of contract is something they won't hesitate to do. I was having problems with my phone and in the contract is stated that if my phone was defective or damaged they could replace it with a new one, my first phone was replaced due to being defective, they did walk me through steps to troubleshoot but that didn't help, now on my second phone I called customer service three to four times in one month due to my phone being defective, all I got was a runaround.

I am very happy with my Samsung Note 8 phone by Verizon. Dain ** was the agent that sold me the device. His customer skills were A++. He took the time with the sales process. He assessed my needs. He diagnosed my problem. Then made a plan for my budget. But most importantly he walked me through the phone features. What a relief. Phones can be very complicated for a novice as myself. Two years ago, Dain sold me the Samsung Note 5. Again I was totally satisfied. What a treat to have the quality service two years later. He persuaded me that an update was in order and that I qualified. I will recommend all my friends to his wonderful experience.

I’ve used Verizon Wireless for the past 6 years. We have a home in the country and when lots of us are there several of our friends ask to use our phones because they can’t get out or keep dropping their call. Verizon gets out every time. I’ve used other providers in the past and am almost always able to make my call. On the other hand, the hotspot option really works with my iPhone and Verizon. The few problems I’ve had their service dept was able to get me going with no problems. And I also believe that the pricing is very fair.

I’ve been with Verizon for many years and they are by far the best there is to choose from. In fact I upped my data plan yesterday and my bill went DOWN!

The Verizon service I have is an "ADSL" and doesn't have their own e-mail service, instead they use "AOL" e-mail. "Aol" e-mail is not as reliable with its connections and causes constant connection issues. Also the ADSL router that "Verizon" supplies is not the best, you're better off supplying your own router. But overall the Verizon "ADSL" service is quite good in comparing it to similarly priced ISP.

My phone was under factory warranty. I haul trailers for a living staying in my truck at night. Woke up to something burning. My phone was plugged in to charge for the night. When I unplugged it, the phone started on fire. The service guy at store told me it was my fault for how I plug it in. Told me it was not under warranty. Needed a phone. He told me I had to buy a new one. I went ahead and bought a new one. Come to find out it was still under warranty. Then they forced me to use my insurance and pay 150 deductible. Then found out I didn't need to.

TracFones generally have lousy, substandard coverage. I upgraded my plan recently with increased minutes and unlimited texts and saved nearly $10/month. Verizon's coverage and connectivity are usually number 1 in most legitimate surveys. Voice clarity is so good that some people think I'm on a landline. Since I have a rather powerful, home desktop computer, a flip phone is all I need. And I contend it does one thing better than the majority of smartphones, and that is "making solid phone calls". I never had a dropped call. Great coverage and overall value.

So I am supposed to be a new customer for Verizon. I ordered my plan and two cell phones on the Verizon website about two days ago, anyways I got a email right away with my order number and all that good stuff and I went to check the status of my order to see if it was still processing and it was so I went and called Verizon's Customer Service and I got transferred to several different departments and none of them had an answer for me.

I have been with Verizon Wireless for many years and the reception and customer service has been great. Easy access to Verizon stores for help resolving issues also. Data prices could be less costly however.

I pay a cap ton for my phones a month not including insurance. I had my phone for maybe a 6 month period. Never had a problem with a brand new device. After I had an accident at work my phone was broken in the process. I loved the fact I received it the next day but the company that is linked with Verizon, Asurion! THEY ARE GREEDY CROOKS! They sent me a damaged refurbished one and told me that they can't guarantee me a new phone and said it didn't matter if it was new or like new. B.S... I have NEVER had problem with new. Only used and I pay so much that shouldn't be too much to ask for.

Verizon has expensive service coverage but not all that great. We are going today to see why plan price still going up. 2 phones and plan costing over $200 a month.

We live in a rural area in northeast Colorado. We can make and receive calls with Verizon that we could not do 90% of the time with our previous carrier. There are still places, going through the forest that we will drop a call, but we have no complaints with Verizon.

Have used all of companies except T-Mobile. Reception and coverage was always big problem. Verizon has proven to be best for me. No reception in Northern CA from AT&T at all.

Had Verizon for years and cursed the world when Frontier took over the system. Really very happy I stayed with Verizon. They provide good follow up and if by mail, they get back to you in a hurry.

I love Verizon. I think the unlimited data is a little expensive but I love their coverage and service. I think they are the best wireless provider out there by far.

I have been with Verizon over 20 years. No loyalty program. The cost keeps going up too. Verizon has not given anything to us. The phone prices have gotten so high we bought 2 new phones from Target. This company is very close to closing us as customers.

I love the Verizon coverage and reception quality but I plan on switching when I'm eligible because of the cost. I have been with Verizon since Airtouch but I am going to try a different service next time.

Verizon Wireless has best service coverage. But high cost. Don’t want their hands in my bank account or auto pay. Prefer to pay monthly.

Verizon find a way to increase the price. They arbitrarily changed due dates. They eliminated free cloud storage. They raised the price on the protection plan. Still paying for the phone, so I can't switch. Great reception, though.

I’ve had Verizon Wireless since 2009 when they were amazing. But over the years the coverage has definitely declined. I had a recent moment where an emergency occurred and people were trying to reach me, my phone seemed fine on my end. Ringer was up and on. Looked like I had service yet they were not getting through as my phone never rung even looking in the recents. A voicemail come through and a text but no calls despite the many they attempted from different phones. Very scary that can happen in a busy metropolitan city to where signals were never an issue before and our bill is outrageous, so we pay a lot for shoddy service now.

I feel we are nickeled and dimed to death with charges for everything. Verizon keep charging for things that were previously included in service!!!

Verizon is a great wireless plan, but they are always raising the price. Not happy with the new charges. The service is either perfect or gone. Nevertheless, their staff at my local Verizon store are of great help when having issues.

My wife has been a Verizon customer for 10 years. When we went into the Verizon store at town center mall to see about getting me a phone. The man said he could put me on my wife's plan for just $10 more a month. I paid $150 for the taxes and fees and as I understood it her bill would increase $10 a month. When we got home my wife called Verizon because something didn't seem right! Verizon said the man put us into a 2 year contract for $400 a month! The man at the store said we could cancel for 30 days but when we went to cancel they told us "There is nothing we can do?" As seniors $400 a month is a huge amount when you're on a fixed income! They said they would pay her $400 for her iPhone 5 but gave her $30. Make sure that you read the fine print before you sign because these people are crooks!

I have been with Verizon since 2008 and rarely have an issue. They have great coverage and I cannot recall the last time I dropped a call or had any other issues with service. They are a bit on the pricey side but otherwise a great company.

I do like Verizon's cell service. It has worked every place I have been out of state. I don't ever drop out of any area and that's a big plus for us. The cost is a little more, but the unlimited plan is awesome.

A great phone at Verizon and we really like how they helped us with the phones and contracts too and gave us a new tablet by Samsung too. A well worth contract.

Verizon's customer service agents lack sufficient training to handle more complicated issues and their customer service process leaves a lot to be desired. Occasionally you may find a seasoned experienced agent. But your best bet is to just ask to speak to a manager at the onset of the call.

One of the main reasons we have Verizon is because we have family in Montana and Oregon. Where cell reception is not so good Verizon is the best option to cover the boonies.

The only good deals or value with Verizon is with big families or adding 3+ lines but for single customers only needing 1 phone and tablet service, bill is too high. I pay close to what my friends and family pay to cover 3 or 4 lines in their family.

I live 25 miles outside NYC and experience dead zones. Calls drop. Verizon used to be spot on. Not anymore. I bought unlocked phone from Best Buy due to expensive Verizon phones.

My Samsung 6S battery charge goes out super fast. I have to carry my charger with me in case it runs completely out. It's very frustrating. I do not have things running in the background.

The Verizon plan is expensive, but I don't get dropped calls or other problems like I'M always hearing about from other carriers and I have been a customer since 1990.

I notice my co-worker struggle finding reception in some places while I am talking with my sister overseas using WhatsApp. I know I pay too much compared with other providers, however I like the comfort of calling my family when and where I want to.

I have a Google phone and I'm very satisfied with it. I'm also very satisfied with having Verizon. There does seem to be a lot of charges on to the cell phone bill but the coverage is very good.

I have had a phone since 1986. Starting with Motorola. With buyouts up to AT&T. I thought AT&T had the worst coverage. After enough dropped calls I switch to Verizon. I have never had a thought of switching. My friends that have other competition are asking to use my phone when in Montana or other remote area.

I have Verizon and only because it is the only carrier on which I can receive texts and calls at my work. I tried T-Mobile and Sprint. Neither would get any kind of service. Now that I've finished paying for my new phone I am very happy with my bill.

I've been with Verizon Wireless services for several years and they appear to have the most reliable service and signal availability. I am currently out of the country. I was able to suspend services for me and my wife while easily continuing services for our son that remained in the states for college. So far, we've not had any issues.

I'm 62, not a cell phone genius. The people at Verizon are the very best at helping me to manage my phone and learning new things. My phone is a Samsung Galaxy Note S8. I love Verizon, take my word for it, they're the very best!

You buy a new phone on a monthly payment plan, usually 24 months. To protect yourself you also pay for insurance. If the phone has issues before it is paid off they send a refurbished phone not a new one. I am still paying for a new one. I should get a new one especially if the phone malfunction is out of your control. Won't buy a new phone from them again.

I have a plan with a business so I'm not sure if the cost of the plan is good. Any problems I have ever had with Verizon they have been very helpful fixing the problem or walking me through to fix the problem. I am very happy with the reception through Verizon.

I love the coverage I get with Verizon and the ability to adjust plans quickly and easily. They also have employee discounts and good trade in deals. But it’s more expensive than other plans that give unlimited data.

Great company for rural areas. There are many areas here that only Verizon doesn't drop off. Service and customer service have been great when needed. Pricey though.

They sold me a tablet. They said it was for $1 but now I have to pay connection charges which I don't want to pay. I got a loyalty deal but they kept tacking other things on and now my bill is almost as expensive as before.

Verizon has great coverage but you pay more than all other carriers and you get no deals for long term patronage or on new phones. If you have 4 or more people on your plan you may see an advantage but for one or two people you still pay regular rates.

Reasonable charges and great area coverage. We had AT&T service before which had good customer service and a low rate for our old cell phone but, we could not get reception in the mountains (Lake Arrowhead). We were told that most people there had Verizon for their cell phones and was the only one that could get reception in that area.

I'm very please with this service. I can have service in area where others don't get thru. This service is crisp clear. Support help is ready available. It's a little pricey but ok for the service in the long run.

Just bad all the way around. Just like ATT I get missed calls. People can't hear me on phone. They talk me into a 800 dollar phone and that didn't do a thing and they don't give a damn. I had ins. and warranty. They did nothing. Cellphone company are a joke and a rip.

I have had Verizon for about 30 years now and have never had a single complaint about them. Every time I’ve ever needed help or gone into a Verizon Store they have always been extremely helpful, knowledgeable, professional, kind and have answered and done anything I have needed correctly. I would recommend them to everyone and anyone as they are fantastic.

This carrier is very expensive. When I moved to southwest IL, I could not get service at all and had to purchase an internet service in order to even make calls. When traveling, I usually could not get service and I felt very unsafe about it. When your phone is around 2 years old, I've always started having problems with it as they want you to upgrade. The upside is that their customer service team is ok.

I am a recent graduate who teaches online in the mornings to scrape by while I job hunt. I took a 2 week job several states away but still taught there in the mornings. Like Jeff, I only had a hotspot from Verizon. I actually bought it on the trip. (My phone is AT&T.) The Verizon customer service representative was very friendly but did not ask what kinds of speeds I needed for teaching when I told him this is what I do, nor did he check the map to see if I would get good coverage where I was staying. (I only learned later that this was important for the representative to know so that they can give you the best suggestions as coverage is very dependent upon location, even within a small area.) I have taught on around 12mbps download speeds once, but my student's video/audio froze occasionally. I am supposed to have closer to 30 in order to conduct a lesson.

My phone had been stolen. I went to my local Verizon to purchase a new one, yesterday. I had to wait over an hour to get any kind of service, and when I did ask if they took cash (my only mode of transaction, since my wallet had been stolen as well), I was told no. I had been waiting a VERY VERY long time. Luckily, the manager, Kyra, stepped out at that very moment. I had spoken to her the day before. She said, yes, in fact, they would take cash. She then proceeded to help every other customer who came into the store, leaving me waiting. Over 2 hours. I will wait out my contract on this, but NEVER NEVER NEVER EVER again will I be treated this way. Disgusting.

Although Verizon prices are relatively high and they don't offer unlimited data as other carriers the service is reliable due to vast cellular towers. They try to stay competitive with various services offered, and customer service (whether call-in, direct chat, tech chat, or email) is fairly customer oriented. When reviewing bill and looking for ways to cut back it usually works out another promotion comes out which is beneficial to doing what attempted. Although, purchasing a phones would advise reviewing Best Buy or reseller for additional perks beyond what Verizon offers. I found going alternative mode's almost an additional savings of $100.00 credit. Nevertheless, Verizon has serviced all my needs since LNP number from Cricket numerous years ago and having limited range of services then. Verizon offers company discounts which not many of the other carriers happen to not.

The voice quality is poor and lots of background noise. Also, I get a lot of unwanted calls that drop out before I can answer. The sold to me won't allow me to download more than 6 apps.

Verizon has been our plan since its inception. We’ve investigated other carriers plans and have found things we couldn’t live with - cost vs coverage, assistance in stores and online.

Reception is very good. However the cost is also very high. If you function under the "you get what you pay for theory then it is good." Billing seems to be ok.

I am very unsatisfied with Verizon. I have neither reliable cellphone service nor dependable internet service. I plan to change carriers now that my plan is up!

Have cellphone and wifi hotspot. The cellphone service is good, the hotspot is very expensive though. The customer service online is good but the Verizon store is awful and even deceitful when trying to sell a new phone or plan.

I chose a no contract plan with Verizon and financially it is great. I pay half of what someone would who is locked in an agreement and I have the same great service, data plan with unlimited talk/text.

Verizon Wireless is excellent at attracting and obtaining new customers. They spend less money and effort in keeping the customers they have. I have been told on occasion from Verizon representatives I should go to another carrier and then switch back to obtain a better overall plan. This is nonsensical.

It's a good plan, just not very good reception at my residence. Don't know why, I'm right in town. Everywhere else it does just fine. Always good customer service. Very friendly staff too.

I like Verizon for coverage & service matters, although we have gaps near our home. They have a decent selection of phones & accessories. But the cost is too high. It’s as big as a car payment!

Verizon is OK where ever I travel in US. No dropped calls in and around NYC. Recently changed plan with data now unlimited - with the iPhone X it seems to use a lot more data.

We have been with Verizon for several years. We chose them mainly for their coverage. Over the years the cost for this service has continually gone up. I am the only one with an income in the household and it is a fixed amount. We are thinking about changing companies, but first I checked our bill and we were on the “unlimited” plan for both phones which is expensive. Since the highest level we used in any given time frame was just a bit more than 4GB, I changed the plan from unlimited to a specific amount at a much better price. We will see how this works, and if it doesn’t, we will find another provider!

I previously was a customer of this company and was very satisfied. I paid my bills on time and had a good credit rating. I tried to add my teenage daughter to my account and they turned me down. Their rationale was... I had an adult son who had an account with them and defaulted on his payments. Although I had no responsibility for his bills or debts, he lived in my building and we shared a last name, therefore they deemed me a risk for extended service. This made no sense to me so I went to another cellular service for my needs without any difficulties.

Their customer service is wonderful, patient, knowledgeable and thorough... Reception is not quite as good in Jackson as it was in our last house which was in Scotch Plains, NJ vicinity. However, we are surrounded by lots of tall pine trees.

Verizon does nothing but drop calls in the middle of a conversation. They tell me I'm using data that I know I'm not because they want to sell me a bigger plan.

I have been a customer for many years for the great reception like many other people here who uses Verizon Wireless. But I wish it were more reasonable in cost with more data.

Overall service is good, but the cost is high. We have a plan with 4 smartphones though. Customer experience positive. We’ve been with Verizon (formerly Cellular One) since the 90’s.

Verizon coverage is basically pretty good. Only have run into a few dead spots. I think though, that all cell companies should have some sort of senior discount. As you get older, your income is less. So the cell bills $100 or more are tough to take.

My biggest complaint with Verizon is with their coverage, for a long time my phone said 5G, but I didn't have it. I know because my apps would only work in lower capacity. Because they said I didn't have enough coverage. Instead they worked on 3G. Also my text messages would either not go thrust or be delayed, sometimes for half a day.

I am not a phone freak and I just use it for emergencies. I have a low cost great plan & am very satisfied with Verizon Service. It meets my needs.

Verizon sucks as all they kept doing to me was dropping out all my Yahoo email apps support, Sports & News apps & links etc, and then just wanted to sell you a higher priced plan period. I finally dumped them based on that alone!

Verizon offers good coverage for the most part, areas vary. However, they can be very difficult to work with. They charge more for components than most companies.

The service is pretty good. The cost fair but I don't like having to pay to save things to the cloud. I like to keep my texts too. Also liked it better when there were free phones with each plan.

I've used Verizon service for over 20 years and am very familiar with the way they conduct business. They are overpriced and their service is not perfect. Many times the internet connection is slow & finicky. However, when I hear the horror stories from others who use different providers, I realize that Verizon has much better connectivity & customer service than most. Unfortunately, it's always about the trade-off. But I'm willing to stick with them.

The only thing I dislike about Verizon's plan is that I had to include a large "data" allowance in it. I don't use my cell to browse the internet; it is used just for calls and texts. But Verizon's coverage is a great feature --- I have used my cell phone where others couldn't get a signal. Quality is fine too.

Verizon has failed to disclose to its customer base that their phone numbers have been either hacked, pilfered or sold. I constantly get solicitation calls of all kind.

Been on the phone for 1 hour and 40 min. and can't fill out the fraud form online because I do not have the phone number in question or the address of the person or their name who opened it. They do not care about people but wreck their credit rating by 30 points over a bill that is not mine. I have never in my life had a Verizon account and never will. The people have lowered my credit rating by over 30 points on an account they let someone open online without any ID. Why would any company allow someone to open an account online without ID? This is just asking for fraud in my opinion. With offices in every city and airports and shopping malls why???

Customer service is really bad once you are off contract, and pressure is so strong when you are on contract. I am dealing with them now because they unilaterally CHANGED THE DUE DATE on ALL wireless accounts earlier in the month WITHOUT GIVING ME A CHOICE. I used to make payment arrangements which gives a 14 day window for payment. Now that the date is moved up, I cannot get the arrangements to work for my limited government disability payment I get only on the 1st of each month. I have been balancing things since the change, paying a bit more as I can, but they are pressuring me now because my contract ended in March.

I have been an on and off customer of Verizon wireless. Each time I left it has been because of the Customer Service has been terrible. Both in and out of stores. I have been a prepaid customer for quite some time. Currently a postpaid customer. I had my prepaid account converted to a postpaid account. From there was when things went downhill. The first sales rep that I spoke with was very rude. Mentioning that there were multiple applications for service in the past few years. That was when I asked to speak to a supervisor and instead waited on the line for 30 minutes and spoke to a representative.

Verizon's price is high considering the coverage is low and signal lost a lot. Received many calls from computer and when you call the number back it returns to Verizon but Verizon states, "Hey can’t stop the calls."

Verizon does have excellent nationwide coverage, but their prices leave an incredible amount to be desired, although they have worked lately at lowering them incrementally.

The price for what I’m getting is somewhat higher than most plans like prepaids a lot cheaper. They have the same amount of plan as me and I might switch when my contract comes up.

I've been with Verizon for many years and I wouldn't change - my business plan is AT&T and the comparison is obvious - Verizon has better coverage; better service and is all around better than any out there - just need it to be cheaper.

I love my Verizon. Yes it is expensive but I can depend on them no matter what. I can always call and get help on anything. Verizon kills it man. They really go beyond the requirements.

Customer service very friendly but never fixed my problem. Have an issue with the payment. Supposed to been corrected six payments ago. But never has. They say it is but it's not. Our bill is very high and A 2 year contract hard to get out. We never use Verizon again.

I get good air service overall with Verizon Wireless but the cost is prohibitive. I feel I should get good service but pay less. I do not use my phone very much. Unfortunately if you want the best service you have to pay the highest price.

Lock you in and lock you up. They suck and is too costly and difficult to switch and get new technology. Cust service really really sucks and it's like the inmates are running the asylum: text a code even though the phones is lost lol.

I think I pay too much for data. I also think that there really aren’t any good deals on purchasing your phone. The payment plan is the only affordable way but it’s outrageous for a phone. They should offer better deals in refurbished. Plus I’ve been with them for over 15 years. How about discount for loyalty.

$260 mo. is excessive for 8gb of data w/ 3 lines. Accessories are inferior and overpriced making it sound like you're getting a better deal. Wait time in a store is long.

Reception is always good anywhere in the country. Always get great service when I talk to service people after having to press a large number of numbers to get through the menu.

I've had Verizon for 10 plus years now. I have never had a problem with reception and coverage. It is their GREAT customer service that keeps my business though.

The major problem I have is the data is so limited unless I pay way more monthly. I pay insurance for the phone but It will still cost me over $200 to replace it.

Reception is great but the plan is too expensive compared to competitors. I have triple play plan with Fios. Otherwise I would seek out other mobile carriers.

It just cost too much. Even when you get the family plan or unlimited data it’s still a MAJOR expense each month. Like cable TV in many respects. Our bill is $355 a month. Phone upgrades come with a stiff price increase. Both my daughter and I need new phones but are making do with our old ones! Insurance used to be free but now it’s $100 bucks just to file a claim. Even after being a loyal customer for almost 18 years there are no perks or incentives. Why stay? It’s too big a hassle to change basically! Plus the one advantage, free service on weekends and after nine pm, to others who use Verizon is of some value. Pretty lame excuse but I don’t have time, or want the brain damage, to go research other phone companies and services.

As a senior and veteran, paying 80 dollars, which is too expensive for two phones. Only need 1gb of data but required to go higher without wanting it.

The upgrade and maintenance process at Verizon is deliberately opaque. For me, it's a bundle of falsehoods and inadequate explanations. We have a very high phone bill now for only 4 people. That was, I have a strong sense engineered by folks with very sharp skills. Not a company to deal with.

Better than AT&T. If you're not a high paying customer there, you can go and die in an alley as you try to connect to the WiFi and try to get in touch with someone you only know on Facebook that could help you. I told them my WiFi thing is not working. These ** thought the solution was to restart my phone and I could connect to my job's WiFi. That didn't help and that was all the help I could get.