Verizon Wireless Reviews

I pre-ordered a Google Pixel 3 recently with the intention of porting my phone number to Verizon when I received it. After 1 delivery attempt the phone was shipped back to Verizon. I called customer service, and after about 45 minutes on the phone they finally figured out there was nothing they could do to help me, I could not have them attempt to deliver it again, I couldn't have it held at FedEx for pickup, just SOL for some reason. For some reason during this call they decided to port my number to the phone that was sitting at FedEx somewhere on its way back to the Verizon warehouse, effectively leaving me without any phone service on my iPhone. This confusion cost me about 2-3 hours of my workday altogether.

Settings on iPhone changed. Researched & Verizon was the culprit. Not receiving voicemails & was waiting for a callback from the doctor. I could see calls coming in but no voicemails. Voicemail was being directed to our home phone and then direct to Comcast's landline voicemail. Yup. Called 611, could not even speak to a live human without putting in a pin number which we had never set up. Spent 3 hours on the phone, 3rd rep made situation worse, we could not even RECEIVE calls. I see this again & again. Companies put $$$ in keeping customers from resolving a problem. We are DONE and Verizon doesn't care.

Four months ago I purchased a Pixel 2 XL and a Zagg screen protector with a lifetime warranty. The screen protector was 49.95 it broke the first time I dropped the phone. I drove to the local Verizon store and was told since I bought it online I would have to get the warranty replacement online. I contacted customer service and after over an hour and being transferred several times I was given an order number and told to return to the only local Verizon store for the replacement. I went to the store and was informed they were not a corporate store and directed to go back to the online customer service. The online customer service then said I would have to drive to the nearest corporate store a 130 mile round trip to take care of the screen protector I bought online.

I HATE calling Verizon. When I tried calling Verizon because I have been locked out my Verizon app for entering the wrong pin ONCE. The app directed me to call a number to “unlock your account right away”. When I called, it was the same recording for everything else and said nothing about unlocking my account. I still can’t get into my account, and I’ve had Verizon for over 3 years and not once talked to a real human on the phone. Calling Verizon only brings frustration and anger. They do have pretty good coverage.

Excuses not answers. My expectation as a consumer is to know the price of any particular item before I purchase. I also require this information when signing up for monthly commitments. That being said I find it extremely difficult to keep up with Verizon and their billing practices. As a consumer you are dependent upon Verizon agents to know and provide you with the correct information of the cell phone plans before we sign up. We are also dependent upon these Verizon workers when we or they make changes to plans or billing. The sad part about expecting a company and its workers to give correct information is: once that trust is broken it is hard to get it back. The trust I have for this company to make the right choices for me as far as my plans and billing is concerned is nowhere in sight.

I’ve had Verizon wireless prepaid service for over four years. I had a situation where I needed my bill due date extended by just one day before I could pay the bill. Verizon did so much more for me. They credit my account and basically gave me a month free service. I never had a prepaid phone service care so much about the customer. This isn’t the first time Verizon helped me out. I will always be a Verizon customer. The service is great and the people that work there are professional and actually care.

My family has three cell phones and an Apple Watch. We needed more data for a trip, so upgraded to unlimited. The bill is now $262.83/month. It would be nice to have the option to convert back to a cheaper non-unlimited plan, but once you're there, you can't go back. I could also got an employee discount on the old plan, but when I upgraded to unlimited ($55/month per line) the discount was discontinued. We have no cloud storage and spotty coverage. When Verizon decided to make cloud storage a pay feature, I lost the last pics I had of my mother before she died, and no way to get them back. I feel like I've been robbed. Nearly $300 in payments every month and don't even have a way to save photos.

Always had a bunch of extra charges here and there. Every time you call you get the run-a-round. Horrid customer service. If you've ever been to a Verizon store, you know what a waste that is. So tired of big companies like this running over people. I'd rather use an empty can with a string to make phone calls.

Yesterday we (my wife and I) visited a Verizon store to buy a new battery for our Verizon Jetpack device. We were told Verizon stores don't sell batteries for their products. (?!) They told us to order online. We were leaving the country in less than 2 days and needed the battery right away; we told them that. They couldn't have cared less, and told us to try a well-known battery retail store. It was across town, and when we arrived the clerk took one look at our bulging, defunct battery and said "Let me guess. Verizon sent you!" They don't have the battery. We drive back to Verizon store, where I suggested to the manager that they might consider removing a battery from a new Jetpack for us to purchase.

Well I will start off by saying that Verizon Wireless is overrated. It’s a horrible company to do business with. Only thing this company cares about is making money. They could care less about the customers that they have. So it has been the most horrible as nightmare I have ever experience doing business with Verizon. It started off with me receiving a collection bill from the company Verizon who I was currently with and still currently with. So as you can imagine I was extremely surprised I was current on my Verizon Wireless.

If it's one thing I hate the most it's when companies make it a huge inconvenience for me to pay my bill. I'm a new customer and I can't use the app to pay my bill and have to go out of my way to pay in cash.

I am so tired of being overcharged by this company... 101.00 for a 3 device internet that rarely works...billing errors that take months to correct... I just ordered Cox. Customer service with Verizon sucked too. Go to Cox or get a Dish. You will be better off.

Went to Verizon store and they couldn’t get the SIM card to activate. Asked me to call customer support and tech line and I did. They transferred me to Telesales and I was told by the Rep that I must pay the first payment for the sim to work. She then changed the number that I was given at the Verizon store to a new number and I gave her my card number but before I did I asked her specifically, "If the sim doesn’t work will you reimburse my card?" She said yes and I asked, "Are you sure?" She said yes. So I preceded with the transaction. After payment was made the SIM card didn’t work. She then stated that the tech support needed to take a look at it with even me saying ok she transferred me. Tech support can not get the SIM card to activate either so I then asked for my card to be reimbursed. Of course he said customer service has to reimburse it so transferred me to customer service.

It has been a nightmare from the beginning. The reps/techs are as incompetent and unprofessional as they come. We ended up having to install and learn how to use the equipment with no assistance from Verizon. Verizon had our phones disconnected from our old provider days before we had even received their equipment which left my clients with no way to reach me. Equipment has to be restarted at least once or twice a month to get phone functions to work correctly. Also have to log in to Verizon business portal to manually change settings that apparently a “ghost” has modified from the previous day (I specify a ghost because neither myself and supposedly nor Verizon has changed any of the settings of my phone functions.) They do not provide appropriate data plans for businesses (we have unlimited data but after 15gb of use, system is so slow we cannot even send a fax).

I was told I had a travel pass, when I traveled to Ireland. I was careful to only use my phone and iPad when I was on WiFi at the hotels. When I got home, I was billed $75 for international use. I called customer service when I got the bill. I was told that hotel WiFi must of been weak, so cell data kicked in. I told them This was just their way of charging me more money. So I cancelled my cell phone service. My iPad was connected then the phone. Once the phone was shut down my data plan on iPad stopped working. I then get a bill for 50.08 for data service on iPad.

I purchased 07/05/2018 phone with line from Costco Verizon Kiosk. I don't like service and return everything 07/18/2018. They give me final receipt. They said closed account. I got debt collector mail 09/28/2018 amount of $77.15 for Verizon wireless account. I called Verizon customer service. They couldn't find account. They told me it's better talk to Collector Agent. I go to Costco Verizon Kiosk. They told me they are third partied. They cannot help it out and they told me it's better talk to corporate store in Paramus, NJ. I talked them. They say I should talk collector agent. I called collector agent in Verizon Store. They told me I did not pay activation fee amount of $32.15 and I ask why bill shows $77.15. They told me they don't know and she suggest pay $32.15 and I paid after 3 months even closed account. Worst experience with big company such as Verizon.

For any problem they transfer you 20 times and make you hold for half an hour between transfers without anyone checking on you or telling you anything. Their in app chat is terrible. Why make a live chat if they have to transfer you to a call in service to solve anything. They don't care about customer satisfaction as long as we keep paying.

If you want to get deceived and then dismissed then this is the place for you! I have been with Verizon for many years. No complaints until now! I went to this store with my husband to upgrade our phones last weekend. We asked if there were any specials on iPhone and the sales rep said no! We then settled for an iPhone X and iPhone 8 Plus because that was all our budget would allow. Come to find out there was actually a deal! There was a promotion for but one iPhone XS and get the other 700 off!

Made three attempts to buy a phone through Verizon online. Three times they messed up the transaction. They either submitted a request to the credit card with no amount (declined), cancelled their own authorization, or did not submit an amount (again declined). Basic business. I talked to Wells Fargo, who said they are starting to block Verizon submission "because we are having so many issues with how they do business". When I called customer service, it seemed they had no information about the orders, even though I could see them on their own webpage. Weird. Used to be great. Since they don't do contracts anymore, at least I'm free to go to someone who wants to make money.

We were on auto draft. Our bill was the same amount every month and was deducted without any trouble. The account being used got hacked and the bank shut it down and reopened another account. We notified Verizon of the changes. That was in July and our account has been messed up since then! All we needed to do was changed the account info. They drafted the money before they were supposed to creating overdrafts! They returned that money, but added unexplained charges. This saga goes on and on and on. I am 1 phone call away from disconnecting my service. I was so happy with Verizon, but I now feel that they are as crooked as AT&T. I'm sorry to say that I would not recommend Verizon.

All I wanted to do was pay my bills. It took 3 hours! A dropped call and multiple people to "fix it". I was guaranteed that it was finally paid and no lines would disconnect and lo and behold 200$ later my phone's off!

My Verizon order was placed on Oct 1, 2018. I can't get the receipt to convert to jpg or similar. I placed an overnight order for Verizon's Gizmo for my mom while she is in rehab for a stroke through Verizon's secure chat line. When I read my email from Verizon tonight it stated that my order was under review. When I asked why I was told because my order appeared to be fraudulent. I was told that I could only have my order if I gave them my driver's license number or passport, proof of address, and some other forms of ID. I refused to do that and was told my order would be canceled if I did not comply.

Horrible, in every aspect. Billing poor format. Very difficult to understand. Customer service no one finishes anything they tell you they are going to do. You have to call back to get things done. No one takes notes. You have to repeat everything sometimes 3 or 4 times. Incompetent employees or extremely poor training. They have no idea what they are doing. No follow up on what they say they are doing. Was with Sprint for many years - no problems, competent employees, very helpful. Verizon cannot kiss Sprint's boots. Verizon is a complete failure to its customers. They do not care. Horrible, incompetent employees and company.

Don't bother trying to call Verizon's customer support number. If my experience is common they will leave you on hold for more than an hour while playing obnoxious music that will eventually drive you insane enough to want to throw your phone against a wall.

I can’t say anything that hasn’t already been said. I am a business customer that spends over $1000 per month with Verizon Wireless. The customer service is horrible. I tried to get a hold of someone regarding a customer service issue today, I was transferred three times no one could help me and then I was disconnected. Typical for Verizon.

My wife and I married 6 months ago and merged our accounts. When this happened she lost her ability to early upgrade at 50% device payment even though she has paid more than 75% now. Customer service has provided conflicting and deceitful feedback on why she lost this in the transfer.

My phone stopped working Thursday. I called Friday to get my replacement phone. He said he ordered it and it would arrive Tuesday. I called Sunday and they gave me the order number. I called Tuesday and they said there was no order. I called Thursday and they said I was using my phone the whole time and wouldn't credit my account. After talking to 4 people, they credited my account a whopping $9.33.

I would not recommend anyone to business with Verizon wireless. Their customer service sucks and I am a new customer. I exceed my 30 days cancellation or I would cancel so quickly. I am going to just pay off the phones and give them little business as possible, only because they have decent service. When I pay off the phones, I am going Metro PC, T Mobile or Virgin Mobile. Verizon feels it doesn't need to keep their customer happy, just provide service. I am sure they will go out of business in the near future.

This evil update crap needs to go. I just set up phone the way I wanted then bam Verizon update changed a lot of icons, menus, settings, etc. It SUCKS. We should get to choose how phone looks my choice!!!

Verizon made a mistake on my new order of an Apple Watch. I contacted customer service, the first of 3 people kept putting me on hold when I was talking. He never asked me to hold. As I’m explaining the issue, while I was still talking, he would say HOLD and just disappear. After playing that game a few times he cold transfers me to NEW SALES... so not only do I have to start over explaining everything again... it is not a new sale so of course they could not help me but kindly offered to transfer me again!! Now I’m on Verizon associate #3... we again start from the beginning - name, address, etc. I am transferring my service to Sprint tomorrow! Verizon customer service is a joke! They caused the issue yet they cannot help resolve it. I was a loyal Verizon customer at the start of the call, by the end of the call I was a Sprint customer!

I purchased a Samsung Galaxy Note for my wife as a gift. It cost 1299.00. I also purchased the most expensive insurance the plan would allow for the device. My wife is having technical issues because of the device's S pen. We have only had the device for 8 days, so when she called Verizon customer service they told her since we haven't had the device for 14 days that they would notate our account and to take it to the nearest store and they would replace it. So my wife called the Library Mo. store and talked to someone named Nakita who answered the just answered the phone by saying hello, my wife was like, "Is this Verizon?" she replied "umha", my wife explained to her what was going on.

I usually am not one to ever post a negative review about a company since I have been in both departments that I'm reviewing. My phone needs to constantly be reset at LEAST 3 times a year (reset meaning back to factory settings). Reps have told me to travel home without a phone and deal with the problem once I arrived to VA (I had automatic software updates on the phone and since the new iPhone came out it crashed my phone leaving me phone less to travel 3000 miles to VA, I ended up having to cancel my flight and book a new one just to have a phone to travel with [girl traveling across the country alone needs to have something just in case]). That's just 2 of the many problems that I've had with Verizon.

I went into Verizon to ask a simple question about my screen protector today on 9/25 around 3pm and there was a bald guy and a girl and they were so rude to me, told me they couldn't help me. When I walked out they were laughing at me and it was so unprofessional and it upset me. I will never be back. So I went down to the cell phone kiosk right in front of the store and they gladly helped me and new screen on for me. He also said a lot of customers come to his kiosk and complain about the customer service about the Verizon in the mall. So disappointed. This took place in the Asheville mall where I will never go again and tell everyone.

Went to store to compare Verizon prices with my current service. Verizon was not only more expensive but they were going to charge me almost a $1000 for a phone. Apparently my phone would not work with their system. I told them, "Thank you, but I would stay with my old service provider." Two days later, I found that they had dinged my credit without my permission. Hopefully it would lead to any credit fraud.

I went to one of the Verizon stores in Orlando, Dr. Phillips. All I needed is to get prepaid sim-card and port my T-Mobile number over to Verizon. I had to wait for about two hours since there was only one sales representative who poorly handled their customers. It seems that the sales representative didn't know how to port the number and how to get the prepaid sim-card and was on the phone all the time consulting with someone else. In the end, she gave us receipts along with someone else's receipts attached together. This is not the end of the story. She was able to mess up my phone number that meant to be ported.

I just finished an appalling Verizon Live Chat session where a) approximately 10 minutes passed before human contact was made - with minimal efforts to let me know how long the wait would be in the interim. And when I got to a live person, 10 minutes more elapsed before I just threw up my hands and gave up. How complicated was my issue? All I was looking for was to identify the time of day I called a specific number last Thursday. Is that so complicated that it couldn't be answered in 20 minutes? Or, maybe, is it an indicator that Verizon views its customers as irritants to be put up with between billing cycles?

I went to the Verizon store at 1237 N. Milwaukee Ave. in Chicago to upgrade my phone. The salesperson kept pushing the Hum device for the car. I said I didn’t want it because I have AAA. He kept saying it was free so I took it. Huge lie. It’s not free- it’s $120 a year (more than AAA), plus a $35 line fee, a $40 sign up fee and should you want to return it as I did, there is a $50 restocking fee. It cost me $125 to take the box home and bring it back unopened 4 days later. They also suggested I switch plans to save $30 a month. When I looked into that, they failed to mention that since I didn’t have auto pay, it was actually $20 more than I was paying each month.

I have been a Verizon customer since its inception. I recently contacted them to add the Global Plan for overseas travel. I have done this several times and the plan I have always chosen was affordable and convenient. When I called earlier to add this plan again for an upcoming trip, I was told that plan is no longer available, but they would be happy to place me in a plan that would cost $20.00 per day for two devices.

How is it possible to have three levels of unlimited service? When you change service providers, find out how much you owe Verizon for your electronic devices and if your new provider will pay them off. My bill for one month's service plus pay off devices was $889.59.

I contacted Verizon customer support for a merchant having internet issues and because it a business account they have a different support number. The first rep said she couldn't help and would get the number then started to ask all these additional questions just to get a number. Finally a different number I ask, "Is this for business tech support." she said, "No let me give you that info." I asked her to provide it the merchant she hastily hung up the phone rude ** call center no doubt. Occurred on 9/20 called at 18:28, 18:34.

Verizon has no cell phone signal at a school. The school is in Kerman Ca. The school is Sun Empire Elementary. A year ago they had service there. It was a weak signal but at least you could make a phone call. Now the signal is so weak making a phone call or sending a text is about impossible. I called Verizon several times. They said they couldn't do anything about it. This is a school and in a emergency we need cell phone service, Verizon didn't care. AT&T works at the school along with T-Mobile and Sprint. I will have to switch service from Verizon. It's sad they don't care about the safety of a school.

I'm having the same problem a lot of others have complained about. I was upsold two devices by a retailer and told they were free but I was not indulged about the 2 year contract that came with it. I promptly complained and returned the devices but now I'm trapped in customer service hell with early termination fees and payment errors, etc., etc. They use very clever and confusing wording when they provide bill summaries, never giving you a clear idea of what your bill is or what it's going to be and different sources of information will tell you different things, it's never clear with your bill is.

End of August, 2018, I logged into my Verizon account and order 2 new phones. Got a confirmation email that the order went through and I would receive my phones in several days. The next day, in the evening, I happened to check my email and there was an email from Verizon’s fraud department wanting me to call to verify that I really did place an order, and if I didn’t call within 24 hours, the order would be cancelled. I sat on hold for almost 35 minutes and then had to leave the house. When I returned, there was a message from Verizon stating the same thing that was in the email, the order would be cancelled if I didn’t call back. I tried 2 more times and sat on hold, listening to the annoying music for over a ½ hour. So, because I never was able to speak to anyone, the next day I get an email that the order had been cancelled.

On my Samsung S9+ phone, a Verizon Wireless Safe Wi-Fi pop-up ad comes up every time I access a wi-fi network. I have not subscribed to this app, it does not show up on my phone's list of apps, and it does not appear on my subscribed products on my online account. I have called customer service 3 times and no one has been able to help me. Anyone out there know how to get rid of this annoying pop-up ad?

Bought a device called Hum but was not told it had a 2 year contract, asked to return it and was told I could return it but needed to wait for a return label from Verizon. Label never came so I called up a month later and was told that I no longer could return it and cancelling would cause a $175 fee.

Called in regarding balance on July 29th. Was informed we had no balance. Reported to Credit Bureau for non payment on August 28th. Called back into Verizon regarding the debt on September 12th. Spoke to an irate supervisor who openly admitted that Verizon made a mistake and was looking at a closed paid off account we had with you all instead of the account the debt was owed on. (False we only have 1 account with you all and even if another account popped up with a 0 balance the representative should have investigated further to find the account with the balance on it.) The same supervisor we spoke to on the 12th is heard losing her cool, lying, admitting fault, yet still blaming the consumer, refused to give her ID number and full name when asked repeatedly.

Josh **, from the Verizon in Goleta, CA is amazing. He is very professional, Knowledgeable and I was able to find a wireless plan that worked really well for me. I love my new G7 phone and services and will recommend Josh ** to anyone, he really represents Verizon really well!

Have been attempting for almost an hour to pay off my device. Can’t speak to a real person, and the "virtual assistant" they want you to use is no help at all. It should not be this hard to pay a bill.

I just recently switched from AT&T to Verizon. I used to have Verizon years ago and wanted to try and save some money by switching. However I have had nothing but problems with my new phone. I can't hear anyone when I try to make or receive calls and they can't hear me. I have been into a few different stores and none of the sales reps are very nice or friendly. They all have an attitude and don't ever know how to fix anything with the phone. I also never get a text asking me to rate my experience when it's a bad one. Funny how that works. I would much rather pay a little more for good coverage and customer service with AT&T then deal with headaches every day from Verizon. I have only switched about 2 or 3 weeks ago and it's been nonstop problems that they don't want or know how to fix. HORRIBLE COMPANY AND HORRIBLE SERVICE AND HORRIBLE CUSTOMER SERVICE. SKIP THE HEADACHE AND GET AT&T.

Verizon is stealing from its consumers. They mistakenly billed me, a loyal customer of over 20 years, a "non-return fee" for a phone I exchanged and returned to them during an early upgrade. I received an email from Verizon letting me know that they had received the phone I returned on 6/11/2018. Despite confirmation of the returned phone, on August 14, 2018, Verizon billed me for the total cost of the phone (nearly $1K). I had to call 3 times to inquire about the resolution, and every time I spoke with someone in customer service, I had to repeat the story of what happened. I was told each time that I would be refunded because I did not owe the "non-return fee." Nevertheless, a month later, I still have not been credited. Verizon stole nearly $1K from a loyal customer. I strongly discourage consumers from using Verizon Wireless.

I am returning to the US after seven years abroad. I ordered my phone and plan over the phone from London and made my payment. Next day—a Saturday—I get an e-mail saying I’d been flagged for fraud watch. I call at international dealing rates and am on hold for 35 minutes before someone comes on and tells me that I have to MAIL 3 pieces of I.D. within the next 24 hours or the order I had already paid for would be cancelled. I asked how I could possibly MAIL anything from London to the US on a Saturday night and was met with dull silence.

In April 2018 Verizon service went from 4 bars to 1 maybe, I cannot get service in my house unless I am connected to WIFI. As soon as I go outside I have no service. Dropped. Called. Not able to dial. After several calls made to Verizon I was told they lost contract with other providers and no longer have adequate cell towers in my area. They rated the service less than optimal. I asked why they continue to sell their service in my area even though it's a dead zone and why were their existing customer not notified. I told them if I am getting half the service I want my bill reduced. They told me they cannot do that and I should find another carrier. I asked them what if someone had an emergency and could not call 911 or anyone for help. That is on them and I said I would make sure they were sued. I live in a big suburb Plymouth MN 55442. How can they get by with this?

Verizon customer service is terrible. They are quick to take your money but slow on refunding your money. I have been dealing with them for a week and still no resolution. Will be moving to a new provider. I do not recommend Verizon to anyone.

I have been with Verizon Wireless for 2 years. Service don't seem to be any better than T-Mobile and phones are scrappy, always breaking down and they will not honor their advertising listed on their website. When I called customer service and told them I could not order a phone that they have advertised on the internet they told me because of deal expired. I asked him if they would honor the price because it's still advertised and they said no.

Verizon won't tell you everything up front, your bill will increase after a few months and when you call, they will tell you that it was only a three months promotion. Also, I stop my service with them since 2017 and I am still getting bills from them.

I purchased a new Galaxy S9 from the Defiance Verizon store. As always the sales staff is helpful to make the sale but when things go wrong they are quick to deflect responsibilities onto others. The attendant in Defiance installed (poorly) a ZAGG screen cover, about $40 and within a day the side of the cover cracked because the Verizon employee installed the cover in an offset position so that when you hit the back button on the phone, the cover cracked. I went to my local Verizon store in Monroe Michigan and even after I explained that the Verizon employee installed the cover incorrectly I would have to go through the warranty process for ZAGG.

They are very helpful if you have to call. To them, the customer is always right, and they are more than willing to offer compensation, very happy with VERIZON WIRELESS...

This company is getting worse and worse. Their customer service is really bad. I had a credit of 364.8 dollars approved by supervisor and I never received it. I called numerous times, those people on the phone do not know what they are doing. It is very poor customer service company, just their network of reception is better than other companies. We are looking to move to ATT since Verizon’s customer service is the worst.

I got an extreme run around to just place an order on Verizon. I finally placed the order and I got an email telling me that my order was on hold and would be cancelled in 7 days. I called to inquire and was walked through the cart and the questions regarding adding lines that I already did on the computer, as if I was an idiot and had not read and known about what I was agreeing to buy in the first place. Then I get asked if I can be put on hold while Tina "checks something" but doesn't tell me what. I'm on hold for a few minutes before she comes back saying my credit if approved. She NEVER told me she was running my credit, thus lowering my score. Verizon has ran my credit and recently and she should have been able to pull that but she never brought it up or asked. I am offended and feel blindsided. This is completely unacceptable Verizon.

I upgraded to an iPhone 7 in January of 2017 at Verizon Wireless and was told I qualified for a "Free" HUM device which has Bluetooth and Roadside assistance, and we would just have to pay the monthly service fee. Since my vehicle is an older model and didn't come with blue tooth capabilities, we accepted the device. The cost of $5.00 per month was added to our monthly bill for a 2 year contract.

They will quote a monthly price, then when the bill arrives it is much higher. Explanation: "sorry they forgot to add in the such and such." $260.00 MORE PER YEAR. UGGG been here for 20 plus years. Time for a big change and price break.

I'm writing this mostly to vent my frustrations, because my complaints fall on deaf ears at Verizon. When we decided to use FIOS for our new home, my wife decided to call and speak with an agent. What should have taken ten minutes took over an hour as the condescending salesperson inundated us with complicated TV packages. This guy was relentless and proceeded to call us even after we told him we needed a couple days to decide. Strike one.

I have been with AT&T for 15 years and just switched so my son could get the Gizmo watch. Since switching I have had more reception issues than ever, but most importantly my recent customer service experience was horrendous. The rep couldn't care less about me and basically pointed the finger right at me when in reality it was Verizon's fault. I will go out of my way to ensure I do not recommend Verizon to anyone. Unless they like OK service and horrible customer service then they are set.

I'm heartbroken and can hardly see through the tears. Verizon destroyed all of my pictures of my grandchildren in Disneyland on the cloud. I can never get them back. They are gone forever. I can't believe that, after they told me that they were no longer giving the cloud for free and that if I didn't pay them for the cloud they would destroy all of my pictures, they destroyed them anyway. I PAID THEM! They held my pictures as hostage, to get more money from me. What could I do but pay the money. These were all my memories with my grandchildren when they were younger.

Lousy customer service. Liars. They all lied to me about things. They All had Different stories. Every one of them Is said I can get my spending limit back. That was a lie. They Shut my service off because I was a little late and that messed up by spending limit. They would not fix it.

This is the third day I am without all 3 services. No one can tell me when they are coming to fix my service. I live in a large suburban community. The right hand does not know what the left hand is doing. I am stuck in the middle.

I was with Verizon since 1995, before they became Verizon. I found a much better deal with Sprint. But, before I switched, I gave them an opportunity to match their deal. I was met with arrogance! The person did not care that Sprint was giving me a better plan for less money. Since my final bill was so high, I tried to pay it out over two months. I was sent to collection. That's fine. However, when I tried to clear up an error, again I met with an arrogant person on the phone. I was trying to pay the rest of money. Needless to say, I am very happy I changed to Sprint! Also, their coverage has been better!

Very poor customer service - Warranty Dept does not return calls nor take care of the issue their product caused with my car. I have sent in my service receipt 2 months ago stating the ODB reader was bad and caused $269.34 in service repair. Every time I call they say it is in review which should not take over 2 months! Will not communicate at all!

I have been with Verizon since 04 and they have been getting worse and higher priced. Every one month my bill would be $55. Next it is $339. I do not recommend anyone to use them. I will take the coverage loss for that matter. I am going to a different company tomorrow asap. Never will use Verizon ever again. Has been the worst experience ever. Do not use them at all.

I’ve been with Verizon for 5 years and have always recommended them, they had great coverage and great service. They were more expensive but I justified the cost because it seemed like a better product. This past year with Verizon has been very different though. The coverage doesn’t seem to be getting better as it has in years past. It seems to be getting worse. I have had more dropped calls and calls I couldn’t understand in the past year than I have in the four years prior. I’ve called multiple times to see about getting better coverage or a lower price, new devices or some reason for me to stay and they have failed to give it to me. I’m not asking for a lot. Just an incentive to stay. The past five times I have called I have been met with a rude employee that tells me I have no options. Customer service is getting worse every time. I wouldn’t go back to Verizon even if it was my only choice.

I wanted to upgrade my service so I went to the Lancaster, SC store for help. They ordered me a new phone and quoted a service price. The bill came $15 more than the quoted price. I went back 2 times to talk to the salesperson. The first time they told me she was on lunch break to come back. I went back in an hour. They told me she was too busy to talk to me. Both times they were rude and tried to brush off my problem as "So what - you are stuck with it now". I do not appreciate this type business.

Signed up for e-billing. Today got an email from my bank that a Verizon bill was available. It provided a link for me to click to see the bill. This went to the bank's site. After a few clicks I am asked to go to the Verizon page to see my bill. I go there to find out the my billing information is not available (Gives only the amount due and shows a link to pay it). Doesn't say try again later, just that it's not available.

Yep, after 20 + years with this company I'm walking away... You would think that Verizon accrual cared about it. Nope, they give no insentive for the customer to stay. New customers they sucker in and then raise the rate of the phone. I know all carriers do this. And yes all carries are the same. Coverage is the same! Even Verizon has so many dead zones in the Midwest that I was thinking about suing them for false advertising! Back to why I'm moving on from Verizon... As stated above the service stinks! Had an emergency a while back (family emergency-not 911 one) and had to stop at my wife's Ex-husbands house to use a landline because I had "0" coverage! That was about 20 west of St. Joseph, MO. Ya, they gave me credit for that...

I was interested in switching my service to Verizon but did not want a hard inquiry on my credit. I made this very clear to the Verizon representative that was helping me over the phone. That rep assured me that I would not have any inquiry on my credit because I was pre-approved. I specifically did not authorize a credit check on the phone and was promised my credit would not be pulled. I happily bought new devices on a payment plan to get a promo pricing. Later my credit monitoring service alerted me that Verizon had done a hard inquiry on my credit.

We are a new Verizon Wireless customer. We met with a Verizon account representative who examined our four phones to see which phones could be traded in for $210 each which would lower our monthly payment by approximately $10 per month per phone. He told us that two of the phones met the requirements and could be traded in. Verizon accepted one phone for $210 and said the other phone had a crack and they would pay us $40. I immediately called Verizon and requested the phone to be sent back to me and that I didn't want the $40.

Best experience ever, I ordered my iPhone 8 Plus and got it the next day, traded it in for the iPhone X within the SAME exact week and did you know the BEST part about all of this is I get rewarded just from paying my phone bill monthly? Yes every $300 spent is a REWARD. Can you say awesome? My experience so far have been better than any other phone company and trust me I’ve had them all. I love you Verizon. You guys make life so much easier!!!

I have been a customer with Verizon for over 10 years now. I took the proper steps to be transferred to another account with a family member. Verizon told me in order to do so, my account must be paid in FULL, before they could process the transfer. I paid my account in full, and I was told that the transfer was complete. So four months later, while looking at my credit report, I see a charge for 80.00, and that Verizon sent me to collections! I was in complete shock (MIND YOU I HAVE NEVER MISSED A PAYMENT WITH VERIZON. EVER.) So, not only did they completely screw me over, they managed to ruin my credit in the process.

System keeps calling even after I paid. No one should have Verizon. They steal your money and customer service is very rude. I am very upset that even after they take your money they still ask for you to pay again. Every time I ask customer service a question they catch an attitude. They should upgrade the system.

My husband and I purchased new phones together and I have been having connection issues. After spending hours with tech and even having to drive 10 miles to get a new sim card, they have determined the phone is defective. As it is under warranty, they are sending me another phone. But I bought a new phone, not a used, refurbished phone. Verizon Wireless is a dishonest, uncaring and just horrible company. As soon as I can, I will no longer be a customer.

Hello. When I arrived to get my hair cut yesterday, I checked my account first. Verizon had taken a payment twice. I had preselected a payment date, that hadn’t arrived, but received a call and text saying I needed to pay now, and I complied. It did NOT show any pending payment. While Casey was very nice and went to her manager to have it refunded immediately - I don't have a hundred bucks for them to keep earning them interest all week. Finally, they said it would be refunded tomorrow. I’m glad I didn't reschedule that haircut, because they hadn't refunded it.

I sat on the side of my boyfriend and we compared our internet. Well his is going fast and mine is very slow. Not to mention we are paying $280 for 2 lines and my boyfriend only pays $90. I do NOT recommend Verizon to anyone. Then the plans that are supposedly unlimited are not truly not! Never again! I will get Metro PCS once this contract is up.

Very upset. I moved here from Canada and simply wanted a new sim card to put in my phone. First Verizon shipped my sim card to the wrong address. I called Verizon and I was told to go to a local store to get a new card. I went to the store and the CSR put in the new sim card. I went to my car and realized that he didn't give me back my original Canadian sim card. Nor did he offer to give it back. I literally went back a minute later and asked him for my sim card. His response was that he put it in the shredder and that I can request a new sim card. Wow - just wow. That's not the point. It had all my information on it.

My husband and I went to the Verizon store in St. George, Utah, to seek help to transfer my information from my Samsung to my new iPhone. We had unsuccessfully used the Verizon instructional form to accomplish this. So, we returned to the store and the 1st sales agent kept telling us that he couldn't help us and that we needed to buy another program, etc. For 10 minutes, we stood and haggled over our situation, and he kept looking at the entrance every time someone entered. So, finally, after feeling completely frustrated by this person, and feeling disappointed by his lack of customer skills, my husband looked around to find the agent who had helped him originally. He spotted her and asked her to help us.

I have the Triple Bundle Package. I needed to update my cell phone plan because it only has 1/2 gigabyte and I was being charged $15 extra for going over my data limit--never mind that I hardly use my cell. I learned from paying fees the important difference between storage data versus usage data. It would help if Verizon would send warning texts that data is almost all used up--after all, we get plenty of texts and emails for buying more of everything. Going in person to a Verizon store was a waste of time--I was told to call customer service, who said I have to unbundle and have a separate cell phone account in order to update to 2 or 5 gigabytes.

I was told by a Verizon rep that the service in my area was now up to speed and encouraged me to switch to Verizon, which I did. He was wrong, Verizon did their testing and service was marginal and told me to switch back to another carrier, which I did. However, Verizon took my 4 old phones and was going to give me a credit on my first bill, which I didn't have because I switched back. The other carrier couldn't begin my service until I paid the remaining amount owed on the old phones or return the phones (which I couldn't do because Verizon took them and no longer had them).

This company has literally attempted to cheat me and twice charged me almost $1000 for a product that they acknowledged that I had returned. Twice they promised to refund my money (which was automatically deducted) and never did. I had to have my credit card company take care of it. I finally changed to another carrier and blocked their billing. Now they are billing me 2 months after my phone service was cancelled. This is only the tip of the iceberg. Don't use Verizon!!!

QUESTION OF THE DAY! VERIZON NEEDS YOUR SOCIAL SECURITY NUMBER TO GET A PHONE CONTRACT, THEY CHECK YOUR CREDIT, THEY don't report payments being made, yet they only report if you miss payments!!! This should be (illegal). This goes for all cellphone companies.

Although the workers who show up are generally good, the company overall has performed dismally. Wires are not maintained, when too low require months of wrangling to get fixed, and the quality of the service, since the copper wires are ancient is very poor. Static in rainstorms, molasses slow DSL etc. We do not have cell service in our area nor do we have cable or other communications. Verizon copper is all we have and they have performed very poorly to maintain and fix this service. Shareholder value is their main theme, customers come last.

My husband and I purchased 2 Note8 phones. When we first purchased the phones we had no issues with service 3 months later we can hardly get on the internet. Hmmm this isn't right. I have spoke with many representatives and about a total of 5 hours or more on the lack of service we have. Nothing ever gets resolved and they are very expensive to have as cell phone providers. We are very disgusted with Verizon and wishes we had never used them as our providers. Very disappointed!!!

Very, very poor customer service in the Kirkwood Highway, Wilmington, DE store. It took them 9 months to give me credit owed to me (November 2017 to August 6, 2018), stringing me along all this time and making empty promises every month that I'll see it in my next bill which never came. I also went to the store umpteen times to remind them, it was ridiculous. I thought Verizon had the biggest network and coverage but I am so wrong. Where I live (Hockessin, DE), it sucks. I get so many drop calls compared to my last AT&T service. With lousy customer service & coverage, I do not need the aggravation. I am leaving them for good!

I was looking for baby pics of my daughter this weekend in the Verizon Cloud and they were all GONE!!!??? I called to find out what was going on and after finding out that Verizon no longer has a "free" cloud, I should have paid for it when the pot became avail. No my memories are gone!!! One would think that after all the money I pay monthly for their service they could throw their "loyal customers" a bone or 2. That is the last straw Verizon. I hate you and your greed!!!

I switched over from AT&T to Verizon because I had poor reception at my home from AT&T. Verizon has been a nightmare. My “unlimited” plan has more unspoken limits than I ever thought possible. My data slows down to practically zero! Now my iPad is out of data. Just one week into the billing cycle, and it’s almost out of data. Another “unlimited device.” These guys are a joke. That and I have dropped calls everywhere. No service in many places. I would say less than half of what AT&T coverage was. I guess I’m stuck. Don’t make the same mistake I did...

I deeply regret having business with Verizon. The customer service SUCKSSS. They don’t have not respect for their customers. All they care is money. They don’t care about the customers. I’ll review this company all over the world so everyone knows how terrible they are.

I have been a Verizon mobile customer for about 20 years. I recently needed to add a line for my 13 year old nephew who recently lost his mom. I call them and after being put on hold for 30 minutes a rep talked to me. We looked at every possible way to save money and surprise there are none. 2 phones, 3 phones, 4 phones the same crappy price of approx. $180 a month for 4 Gb shared data.

I have been on the phone and internet for the past almost 3 HOURS trying to get help to simply refill my prepaid card. It's like they DO NOT want to help you. Why would anybody want to pay money if they can't get the help they need? I am so glad that I have no other affiliation with this company, and after these minutes are utilized, I will more than likely be purchasing a STRAIGHT TALK device and plan.

Verizon never paid off our Sprint bill when we switched over. They overcharge every month and we have to call and get a breakdown. They are quick to shut off your service if you happen to make a late payment, they'll cut off your service with no warning, then charge you a late fee. The only thing that's decent is their service.

I changed from ** to Verizon for the sole purpose of getting the jetpack for internet. For the next two years I will be sorry I made that decision. They "guarantee" (not really) 4G internet speed. My Verizon internet was and continues to be slower than my FREE apartment internet!! In addition to that, I have spent more hours on the phone with their service department than I want to count. They replaced the jetpack 3x now and I have talked to them about canceling. But of course, now it's past 3 months (realize every time I went thru service "hoops" another month went by). I pay $200/month now as opposed to $75 for no better service.

I paid money to open an account on 7/11/2018. I received service from that date until 7/31/2018 I received an email saying my service was cancelled by Verizon. When I called to find out what's going on they say they don't see anything about me paying for service. I explained to them they've been sending me notification about the account I opened they see nothing in their system. Money was taken off my card everyone I spoke to gave me the run around being transferred here and there finally spoke to a supervisor which was no help and he too don't see anything in their system.

Open letter to Verizon and anyone thinking of using them for phone service at your home or business. Beware. This company that wants a two year commitment and more importantly one that automatically renews and locks you in for another 2 years in perpetuity without you having to do anything. Verizon claims this is what their focus groups and customers asked for. Really? They say it was preferable to having the rates raised to some ungodly out of contract rate at the end of the term like AT&T tends to do. Well I have a novel idea, coming from being a small business owner for many years, why not give the consumer the best service possible at a competitive rate? Do this and you shouldn't have to lock your customers into any long term contract, let alone one that self renews unless you catch it at just the right time to prevent it.

Recently I cancelled my cell phone service to Project Fi. Verizon was charging me $117/mo and now I have better service for $80... that's just FYI, so look into it. As for my real issue, I needed an additional set box, picked it up at a local store, never signed anything, never agreed to anything, but by doing that I renewed a contract!! Surprise!! I opened up the e-mail and now my bill is $20 more a month (the salesperson told me the box was $10 more a month) but because I "renewed" my contract, I lost my valued customer discount!! Obviously I am NOT a valued customer!! I wasted over an hour online fighting the cause. It was not so much the money as the deceptive way Verizon nickels and dimes their customers out of their money. They deserve a good lawsuit with someone who can put them in their place!

I signed up with Verizon who gave me incorrect information, I paid a $90.00 fee when I purchased my phone that was roughly $800.00, and was making payments on the phone along with the plan and then they unknowingly charged me $60.00 twice because I added a line more than doubling my payment in fees, when I called the Representative rudely told me he did not have time to speak with me because he was helping another customer as if it was not his problem. I canceled my phone service, but still made decent payments of $50.00 or $100.00 Bi-weekly to pay off the phone and the service, the phone was stolen and I had to wait over an hour to get in touch with their lost or stolen department who took my information.

I've been having an ongoing issue with a product that this phone company promoted. And I purchased this device on a limb that per se Verizon said that it was a good phone. So I agreed to purchase the phone after about 7 replacement phones and two from the insurance company. Verizon will not replace the phone with another device. When I call customer Service all I get is the runaround. No one can give me no resolutions at all. All I get is all lies and I'm just tired at this point. I've had to contact Verizon's corporate office and I still didn't get a response yet after the rep promised me that she would call me back by email or a phone call.

Their customer service department on the phone was horrible and stupid! I was attempting to switch to Verizon. Did everything online. Completed the order and they sent me a link from the fraud dept to verify my identity. Long story short. I have sent my picture drivers license a total of 5 times now. My law enforcer is. Then they requested my vehicle registration. Then a copy of a utility bill. Which all that AGAIN was faxed for the umpteenth time. And to boot. Faxed directly from the sheriffs dept fax. I will also add. They requested my FULL social four times. At one point I was even in a local store and an agent there was helping me in disbelief of what all they were requesting.

The number 1 network everyone is leaving. This company doesn't have anyone's back but its own. They have no deals for their existing customers, I've had this account for about a month now but I bought a Cricket phone and no headaches! Verizon customer service is shoddy at best and they should cater to our every need not charge, charge and leave us hanging. 1 star.

Changing phones on our plan: The Verizon store couldn't help and directed me to Customer Loyalty. Customer Loyalty wasted my time further, by among other things, trying to sell me an iPad. 4 hrs later I was still trying and talking to a customer service rep by the name of Jaylynn (sp) who was unable to provide me a cost estimate representing the new phone configuration. When I told her I couldn't confirm the request until I knew what it would cost, she hung up on me. Time to look for another plan with people who know what they are doing!

We have been with Verizon for 20 years. We have had as many as 5 lines, a home phone, Hum, and Jetpack. Although we transferred to another carrier last month, I incurred a past due bill of $180, because we were still under contract for the Hum and the Jetpack. These are normally $15 per month together. I was unable to use their website after the mobile phones were transferred, so did not realize that they were still charging me for 4 gb of data. I waited to cancel the Jetpack and Hum, because it would have cost me more to buy them out before their contract date.

I have been Verizon customer for more than 5 years, maybe 7~8. On 06/17/2018 I activated additional line at Verizon store. I paid the activation fee at the store. Last Month I received my bill and it was noticeably higher than usual. After reviewing the details I discovered, that I had been charged again line activation fee. After waiting about 20 min. I was able to contact Customer Representative Katelyn and get the double charge reversed.

A little over a year ago I decided to leave T-Mobile for Verizon. I only did this because my wife retired me and we started traveling across the U.S. She's a traveling nurse. We were going from Baltimore, MD to Evansville, IN nearly every weekend. T-Mobile had about a four-hour gap of no service. Went to a Verizon store in Evansville and the guy actually gave me a phone to test on my road trip. That really impressed me. My wife and I left Evansville with a Verizon LG G5 phone. We lost signal for about sixteen seconds that entire trip. It was around the GAP (Great Allegheny Passage) the phone buffered for about 16 seconds. Yes, I counted. It was that trial that had us leave T-Mobile. Let me be very clear. We never once in five years had an issue with T-Mobile. We just needed a reliable phone signal in our travels.

Be aware of Verizon’s fraud scheme. If you ask for a refund because of automatic payment that you wanted to change, they will only give you a partial payment and then say they paid you in full and you have to pay the remaining balance again. My bank has told me that Verizon is trying to fraudulently get me to pay twice and do not pay them. They are harassing about a payment that they have already received and refused to pay it back. Then they are threatening to send it to my credit. Check your bank statement folks. I plan to file a lawsuit as well.

I would rate CenturyLink as zero stars, however, that is not an option. I have been a loyal customer to CenturyLink for over three years. Where to begin? I have had numerous issues with them over the years between moving, repairs, terrible customer service reps. Still I remained loyal to their company. Let me tell you that it is not worth it. The company is corrupt, that is why they have several lawsuits filed against them for their malicious practices. I have remained a customer because despite their problems, for the most part they had been able to rectify the issues in the past up until the past couple of months. I have tried to work it out with CenturyLink but they make it impossible to remain a valued customer.

This is not reflection on you, but you may forward this message to the (parties-that-are-in-charge) that make the decision on your phone deal and offers. For 18 years we have been loyal Verizon customers and have spent well over 20K in that time frame, I recently called to take advantage of some of the phone deals you had to offer such as a two-for-one. After, speaking to THREE different departments from Sales to Customer Care (Oxymoron) no one had the authority to offer anything to us as a LOYAL Verizon CUSTOMER as you do for NEW CUSTOMERS. At that point Verizon helped us make a decision in making the switch to another carrier that was willing and able to give us what we sought to do with Verizon.

10 minutes ago I wish I could give negative 100 to this Store. Wasted my 2 hours and messed up my phone. My old number is not working, and store staff especially Ethan, blame on customers for his mistakes and lack of knowledge. I paid $74 for two lines activation and monthly bill for the 1st month. Simple porting of my phone and keeping the same phone numbers was not possible due to irresponsible attitude and lack of knowledge. Please don't use Verizon or at least this store. Oherwise you will regret after losing your old phone number and phone not working.

I absolutely love Verizon. I feel you guys are a bit costly but well worth it. Since I have been a customer I have needed assistance several times with my bill. Right when I think that I would be without service Verizon proved me wrong each time. Words can’t even explain the gratitude I feel. Thank you so much Verizon for understanding, being patient, and just the overall service that you have given me. I speak for myself when I say I love Verizon. ❤️❤️❤️❤️❤️❤️❤️

I made the mistake of leaving AT&T and going to Verizon. They do not have the best network in my area and I was without service for 4 hours. The dead zones in Delaware everywhere. So I moved back to AT&T however I left one line (used in Washington DC) with Verizon. I then receive a bill for moving the number back to AT&T. The customer service rep treated me like crap and was no help at all. I will never use another Verizon product ever again and I would suggest if you live in Delaware not pick Verizon unless you want service that sucks! Verizon tries to hold you hostage.

I have been a Verizon customer for 18 years. I have never moved back and forth with carriers and always paid my bill on time. I recently needed to revise my plan due to financial difficulties. I spoke with a very nice customer service person who worked with two supervisors to get me the "Senior Plan". We were on the phone for over an hour and it was my understanding that my plan would include two phone lines with unlimited everything for a total of $80 a month. Soon after this call, my brother died and I did not get to printing the receipt until July 20. When I looked at the receipt, it was not the plan I had been told I would have. Instead, each line was $70 a month for a total of $140.

So let me start out with I have been with Verizon for 11 years and have stayed loyal to them ever since NOW. My wife's mom fell ill in Israel and for the past 3 years my wife would go for a month at a time to go see her mom and I would have to stay behind for work. We signed up for international calling which was offered to us for $10.00 a day. So for the past two years I would pay the $200.00 a month bill and the 30 x $10.00 a day = $300.00 on top of the $200.00 =$500.00 month. What are you going to do? That's life and love right. This year my wife has to fly cause my mother in law is having kidney failure and she leaves so I call again to activate the travel pass what they call their plan and also ask is there anything cheaper that we can use while she is overseas. Nope. Nada. Nothing offered.

I've been with Verizon for 15 years. But in the past 2-3 years I have noticed that they have become so large that they really don't care about customer service as much as getting accounts and upgrading phones. Two months ago I called Verizon to ask about renewing my contract. I was told that Verizon no longer has contracts. I still had two phones that had 2 months of payments left and was told that I could upgrade anytime to continue with Verizon. I received emails asking me to pay off my two existing phones. But I found a better deal through Sprint and called Verizon and visited a Verizon store numerous times to see if they would or could match Sprint's deals. I like to stay loyal whenever possible. They said they would not. So, I changed carriers.

The idea of One Talk is great and has many great features, but we have been having issues with service, dropped calls, having to uninstall and reinstall app to keep it working. We are a veterinary clinic and our clients not being able to get ahold of us is sometimes a life threatening problem for their animals. The first couple of months it worked fine, but since the middle of May the issues have seemed to have gotten worse. If the service was more stable and predictable we would be much happier.

Nothing but lies from customer service. I did a test. I knew that I would not have to pay extra fees at stores. Yet, the customer service representative over the phone, who I had to ask to repeat herself because her talking wasn't coherent, told me that there would be extra fees at stores. I have also paid at multiple stores and never had extra fees. Inversely, she told me that there were no extra fees for paying over the phone, even though charges were higher over the phone than previous months where I had paid in-store.

We live in Warren County, New Jersey and for the last thirty years our landline service has deteriorated. This week we have had three instances of our phone line going dead. Each time a repairman comes out he tells us the copper lines need to be replaced and that Verizon isn't replacing them. He then says he'll "move it over to another pair". I'm fairly certain we've gone through however many pairs there are already. Last week I couldn't stay on a call without it being dropped. Where we live we rely on our landline since there is no cell tower near enough for service in our house.

Was contacted by my credit card company of suspected fraud. Before I could login to my account, I was receiving emails from Verizon for purchases I was not making. Even though the card was closed and while on phone with Vzw representative I began receiving order confirmations but with a different name and address. It took a few days to stop the orders and a while longer to get funds returned. But I was advised by Vzw Fraud department that my information was stolen from the "My Verizon" portal. It was then shut down and deleted (along with all the proof of the breach).

Customer service representative lost over 1500 of my photos and videos setting up my new phone. Sold me the cloud and said they would all transfer, they did not. All they say is I am sorry. I asked Verizon to listen to the conversation she had with me. She did this, not me. My son was killed in a car accident and now the photos of him are gone also. DEVASTATED! Verizon does not care.

I have been with Verizon for over 7 years and they are constantly charging me for data that I did not use. I use Wifi. Trying to talk to customer service or a supervisor about data usage is a joke. Hopefully, they will get sued for their fraudulent billing practices.

I had been with Verizon for about 20 years, was happy with them until about 3 years ago. They started nickle and diming me, providing less quality service and then the final insult... I had switched over to another provider, I tried to go online to make my final payment to Verizon. I couldn't get in, I HAD to call them to make the payment. I just saw today that they charged me an Agent fee on top of my bill for HAVING to call in my payment. I was never advised of this charge. I will never do business with them again. I have a feeling that the company is on its way out if they continue in this manner.

I have had Verizon for my cellphone service for 10 years now. During this time I have purchased many cellphone devices from them. I have paid them many thousands of dollars over the years. I just changed my cellphone plan 2 weeks ago and got my bill yesterday for $300 more than what it should. I spent a visit at their store today for 2 hours to straighten this out! It was like talking to a wall! They lied and deceived me terribly. They are a bunch of money thieves, and a bunch of renegades. Their so called "customer service" is a joke either on the phone or personal visit. They cheated me, and they should never be trusted. I will change my cellphone plan to another carrier. Be careful of all their "hidden" charges if you deal with Verizon!

Verizon Wireless is really hurting their brand with all of their gimmicks and little scams. Their reward points were such a joke it was really comical-you could redeem your points to receive discounts on merchandise only to realize afterward that you paid more than *eBay's regular price. Their fake auctions were really funny as well. Now they've come up with their 15 GB Unlimited plan that they claim gives one the ability to download unlimited movies. Of course it features the *Verizon Wireless disclaimer that one may experience slower speeds during peak hours which are anytime one is trying to download a video.

I have been with Verizon for over 20 yrs. I have had a number of problems with their so called refurbished like new replacement phones. The last one I received had someone else's photos and personal information on it. SO they are turn in phones for upgrades or for they are defective. Well I will go along with defective. Every time I call CUSTOMER CARE; claims that there is nothing they can do, I finally got a new phone 3 mos ago and was told it had a one year warranty, well it has now quit working, and CUSTOMER CARE said the warranty has expired. Well this is not true! New phone new warranty as explained to me by the woman who sent it to me! Long story short Verizon wants me to buy a new updated phone! NO!! I want the phone I have now to work! Verizon is in the market to force new phones on customers so they don't have to keep old ones working! IT IS A TOTAL SCAM.

Verizon Wireless RAVES about what a great network they have but when they survey people for the kind of service they received when contacting support, they only ask for feedback on the customer service representative. They avoid the real question - which Customer Service Reps can't deal with - unless they endanger their jobs, which is, THAT THE COMPANY'S TECHNOLOGY/WIRELESS SERVICES or PHONES and the SOFTWARE IN THEM sometimes is just LOUSY. Why only ask for feedback on the rep? The rep may have done great - but there is no question about the failure of the system the reps are serving.

Can someone call me please **. I have a problem typing. They abuse elderly person and spouse and confuse the purpose from 2/14/18. Never took care of the case open on 2/14/18. I am loyal since I was 19 and I be 60 and my whole family use Verizon. They took care of everything but me they made a mistake. We are paying 2 bills now. Because of them not contact the primary account owner. I tried working with them explain. Please call me tomorrow. I need to come to office and show the bill.

So unhappy with Verizon. They have dropped all their regular plans XL etc. to obligate you to switch to the unlimited plan which cost like a car payment. Can wait to change phone carriers. My phone bill is as much as a car payment for as long as I can remember but yet they don’t care or show appreciation.

I've been with Verizon for over 10 yrs but in the last 3 years they've been on a steady decline. I pay over $300 a month yet none of my 5 phones (S8s & I8s) has constant good signal or service. We live in southern California and have towers all over the place yet we always have gaps in our signal. I'd say at least 50% of the time if not more. I'm a local trucker and I can't even count on Google Maps to have a good enough signal to give me a map with traffic conditions on it. My only option was to download a map system that didn't require data to work. The service is also so crummy that even when I'm just driving to the store in my city I cant connect to my ring system. Unless I'm actually in my house or someplace with its own servers. So bottom line. Between the way too high prices and way too low quality of service I will be leaving Verizon.

I truly hate Verizon and can not wait to change phone carriers. My phone bill is as much as a car payment for as long as I can remember but yet they don’t care or show appreciation. What did it for me tonight is that I just found out that the device I returned when I upgraded phone to 7 from 6+ as well as contract for the next 2 years with additional 2 iPad lines add, with agreement of a credit to my account in the amount of $595 for returning the 6+. I didn’t like the 7 so I went back to the store and exchanged it with the 7+ paying a fee of $300 to get me current to the device I had. Little did I know that I had lost my credit of $595. None of the employees addressed the change until today that I question the credit that I should have been getting every month since November 2016.

I have been a Verizon customer over 14 years but will state the company is doing a very poor job when it comes to their marketing promotions and the fulfillment of them. I had been looking at purchasing a new Samsung Galaxy S8. There was a specific promotion on the Samsung website for a Verizon Galaxy S8. It took a while to place the order and fulfill all the consent forms required for both Samsung and Verizon. The order got placed [ on 07/03], only to receive an email the next day from Samsung stating the order could not be fulfilled and was required to be cancelled.

website and if you make one through them it's 7.99. What a rip off. I am confused. High bills, terrible connection service, lack of consideration for the customer. Very disappointed. Should have stayed with T-Mobile.

I purchased a Pixel 2XL from Verizon which comes with a 14 day return policy. 3 days later I noticed Best Buy had the same phone for $100 less. I went back to the store and called their customer service line trying to get a match since I was within the 14 day period. Both said nothing they could do, all I could do was return the phone to Verizon. Bad business. They willingly lose a sale, and irritate a 20+ year customer going back to Alltel days.

Verizon does suck. They keep sending me defective phones and service reps don't care. One (kori) actually dumped me into the IVR because she was too lazy to help me, and she is a supervisor. Cliff at executive customer service basically said he didn't care about all the lies and broken promises and broken phones. Got to love Verizon customer service. I have been with them for 18 years. It won't be 19.

I have had Verizon for about the last 15-20 years. Excellent CELL service. That’s about as far as I would go with excellent. The plans have gotten worse and Customer service is by far the worst I’ve dealt with. I am due for an upgrade, so I order a new phone online through my account on Friday. Because of an error on the account from when it was set up, I get an email Monday evening letting me know the order has been canceled by the fraud department. My wife calls customer service and they instruct her to go to a Verizon store with her ID and they will take care of it. When my wife starts asking questions about why the order still shows pending, the rep became very short and rude.

DO NOT SIGN UP WITH VERIZON! I was a customer of Verizon for about 10 years. Had auto pay and always paid my bill. My credit score is 790! These people WILL lie to you most of the time. THREE Samsung 8 phones have not been able to charge through the port. They told me I had to buy a new phone each time. Well that's a LIE. All I needed was a wireless charger. My bill keeps going up with no explanation. They have lied to me so many times I can’t even count them. I switched to another carrier today and they auto billed me $35 too much AGAIN! It’s been 5 months in a row. I've never gotten the money back.

I have had Verizon phones and service for years and there have been a few times where customer service was not a priority. I have been lied to on more than one occasion and am fed up! My husband and I purchased the Galaxy S7 Edge phones and they have both broken. His is so bad. The front and the back look like they are going to fall apart. I have had several Verizon phones before that were way more resilient. It seems like these phones were very poorly made and there are many reviews to support that. We have been dealing with that which led to other customer service issues/lies and it is upsetting that I have spent thousands of dollars with a company for about 10yrs and am to receive the type of customer service I have from Angela (employee number **) in the Executive Office.

We have used Verizon (again) for 3 years now. We live in a semi remote area of southern Colorado, though thousands of people do live within 15 miles of us. AT&T didn't work well at all when we moved in, so within a few months we switched to Verizon. The service, clarity of calls, number of dropped calls, limitations from where calls could be placed, improved about 10 to 20% with the switch. It went from terrible to, well, pretty terrible.

The service is pretty good, but when you try and speak with someone it takes forever to get a hold of anyone and they seem to transfer you from one area to the next. But I really like the network reach this company has. I also really enjoy the different features they give you with each plan to avoid overage fees monthly.

A few weeks ago I decided to switch from AT&T to Verizon, because it has a greater service area. I did not realize and the representative did not know that AT&T locks phones (even if you own the phone), and it takes almost 48 hours for them to unlock it. He thought that I could just call and get it unlocked. While I was on the phone (It would have been a 10-minute wait, so I hung up. ), he decided to put in a request for my number. That caused AT&T to cancel my service. The result was that I had no phone service for almost 48 hours.

A lot of false advertising. Sales representatives are LIARS!!! DO NOT CONTRACT WITH VERIZON WIRELESS! THE COVERAGE ISNT AS GOOD AS AT&T UVERSE! What's funny is a rep contacted my phone by his personal phone asking me about my service. I told him how horrible it was and even asked him why did he flat out lied. He laughed and said, "it will get better." Just don't go with this company. Pre-paid is the absolute best. Go with Straight Talk if you value TRUE UNLIMITED SERVICE WITH EXCELLENT COVERAGE AND NO CONTRACT WITH A FRAUD COMPANY THAT EVERY SALES REP LIES! If I could give negative 1000 stars I would! I should file a police report for theft.

Verizon has one of the best coverage areas, however do not use them. Their promotions are a joke and the sales personnel are on a commission. They are only interested in making a sale that day and not working with the customers in the future. We bought a new phone on the understanding that I would receive a free phone. After three months of not seeing the credit, we were told that it was done wrong at the store. I would now need to pay for the phone that should have been free. After hours of discussions I did get a credit for a portion back, however the customer service representative basically informed me I did it wrong and it was not their fault I did not read the contract. I have experienced better customer service from a used car sales person. Do not buy a phone or tablet from Verizon. They are the rejects from the used car industry.

I have the service for about a year. First of all, they never paid me the device from my old cell phone company, I never get a answer to my issues nothing but way around. Very irresponsible, overpriced. How come you have to deal for a company that doesn't try at the minimum to satisfy the customer needs. Liars and the WORSE customer service I had ever deal with. My advice to future customers: Stay away from them!

I have been a Verizon customer in the same service area for 25 years. The service has declined for the last several months for me and others that all are in the same general service area with Verizon. Phone calls to Verizon have proved to be useless unless you are looking to raise your blood pressure. Long wait times, Lost place in line due to message telling you they have technical issues and auto terminate call after long hold times. They claim to care but the actions do not even come close to proving that they do care to resolve issues. They have deteriorated to possibly the worst service in the industry.

Verizon is the ** company in the world. Worst customer services I have ever seen. I have to wait my refund for one month even though I paid all outstanding bill and already returned equipment. Do know how to treat customer. Bloody hell. I will never going back to Verizon in my life.

They kept calling me to switch to auto pay and kept telling me that they will give me $5 monthly credit for my account. Once I gave in and switched, the savings did not come. I contacted Verizon and they said that my plan did not qualify for the discount. They called me so they had to know if I qualify or not. I did not initiate the contact. Either they lie to get you to switch or they are incompetent, which either way is very pathetic.

I went in on a Monday, spoke to a very nice man who did everything he could to help me. He put me on the phone with tech services as he could not solve the issue. After almost 2 hrs, he told me to hang up and just said they would send me a new phone that would get to my apartment on Tuesday. I was very happy with this encounter.

Calling Verizon customer service is a real nightmare, I have 12 cell phones with Verizon and a landline. It’s now day 4 and still don’t have service, the main problem is there is no one to talk, in reality calling Verizon you need to have minimum an hour of your time and be lucky after hour your problems should be solved, if you ever experience it from when the automated machine picks up till they understand that you wanna speak to a live person can take 15-20 min. And you have to be very lucky not to be cut off in middle, of course if yes then start all over again.

To be honest, I don't even know where to begin. Maybe let's start off with the fact that I have been waiting on the phone for over an hour, to speak to a supervisor. A billionaire company that cannot afford or provide service LOL. One of my biggest regrets in life, is switching from AT&T to Verizon. The only reason I was persuaded into doing that is by their new promotion "BUY ONE GET ONE FREE". So long story short, I bought an iPhone X and got one "Free" except Verizon ended up charging me $42 (A MONTH FOR 24 MONTHS! ), and for the "free" phone I'm paying $15 A MONTH FOR THE NEXT 24 MONTHS. I was also told that I won't be charged for the activation fees, and that my Verizon bill will be the same as AT&T's if not less. I had an extra line with AT&T and paid $100 LESS A MONTH (while paying off my first iPhone X device off).

Verizon's service in Salt Lake is spotty at best. There are dead zones throughout the city limits. When I complained, on several occasions, I don't get a compassionate answer to see how they can help. I get a stock answer telling me how great their service is just when I told them it is bad!

It is so unfortunate that I have to give Verizon one star. I wish I could give it a negative five stars!!! I added a new line to my account around Thanksgiving time in 2017. I was given a jetpack by a sales lady in the store while setting up the new line. I was told that it was free with 1G data and I could use cellular data on my computer if there was no Wi-Fi. So I took it because it's free although I had no idea how to use it.

My experience - switched to Verizon in part b/c of rebate offer of $150/line if I brought my own smartphone from a different carrier, which I did. Waited the appropriate amount of time as advertised - nothing. Contacted customer support through chat, and verified everything was filed properly on my end. Received congratulatory email stating my rebate was on the way - needed to give it 10 days. Waited 14 days before opening a chat only to be told an escalation was needed, and my rebate had not been scheduled despite my being notified it was. Waited another 10 days as advised - nothing. Opened another chat and was told there was no record of my original form, but they could escalate my rebate request - would be notified by text of the status. Another 5 days - nothing. Today I opened another chat.

Great reception! I’d love a smaller bill each month, but since I don’t have a home phone, I’m okay with paying more. I do feel I pay too much money monthly, but it’s comparable to other carriers.

Left Verizon... had a bill. Paid the bill in full... sent to collections. Run around to fix that... say it's fixed. 2 months later get another bill for same thing. Different collection agency and NO ONE knows where the $700 I already paid is.

While I love my unlimited plan the time I must wait for in store customer service is always longer than expected. I find that I have dropped calls repeatedly and frequent service difficulty.

I finally got so disgusted with Verizon's Phone/Internet service (or should I say lack thereof), that I signed up with a competitor. Called Verizon to get final bill amount so I could pay it and be done with it. No one was able to provide me with that info. I had to wait for the next "past due" bill to arrive via postal mail to see what that amount was. S-o-o-o, I go to pay it online - and I'm LOCKED OUT OF MY ACCOUNT. I thought OK - fine -- I'll just use the "pay by phone" option. Guess what - to pay by phone, they want to CHARGE AN EXTRA FEE!!! NO WAY!!! I will NEVER do business with Verizon - EVER AGAIN!!! Completely, totally, thoroughly DISGUSTED with them!

We planned to set up a Verizon plan and phone for my wife. Went on the Verizon website, ordered an iPhone and their Prepaid Unlimited plan. However something wasn't working right with the website and the order couldn't be completed. Opened a chat window with a Verizon CSR who completed the order and charged our credit card for the iPhone and plan, but then said we needed to call a phone number to finish the process. And thus began the nightmare - over the next 2 days we tried calling multiple times at various times of day.

Member for 20 years of Verizon, now I departed. Fraud and false advertisement going on with fees to make sure you speak with a representative and pay $7 per transaction. Also fees for absolutely nothing and all you want to do is pay your bill at partial payments. System will not allow you to pay what you can instead 1 lump sum or else you will pay a rep to do it for you and pay $7. Also if your phone turns off each time, a fee for each phone to connect and an errors made, you will get charged. It's a disgrace and absolutely false and fraud going on with Verizon. Something needs to be done and will be done. I filed complaints and messages to all social media and pursuing forward in legal action. Rude and horrible rep and supervisors. No more customer service that will actually hear your situation.

Absolutely the worst customer service I've experienced. Every time I've experienced a problem with this company they always give you the runaround. I have been having problems with the phone they sent me for the last few months. First I try to deal with it and then the issue just seem to be getting worse so I tried a few times to have them help me with this issue. I went to the Avondale location off of McDowell Road trying to get help with an ongoing battle with a phone that they sold me 7 months prior that all of a sudden just stopped working. There is no physical damage to the phone or water damage. The phone just absolutely stopped working.

I will never use this company again. I was lied to by a customer service rep at a store and placed on plans I didn't ask for based on misinformation. Once I found out I went back and confronted the store supervisor. He told me he'd look into it and get back to me. He never got back in touch. I then contacted customer service online. They told me the best they could do was adjust my bill 60 dollars. I was effected for over 600 dollars for a service I didn't use that they could track. I will never sign a contract with them again and I advise anyone else never to use them or at the least to be very clear about what they are signing from them.

Someone ordered phones with my s.s. # and Verizon is giving me the runaround, they need to change their policy on ordering phones online. They have to offer LifeLock for allowing this order with no protection for me. Not a Verizon customer. They are not doing enough.

After 20 years of being a customer and paying my bill with a customer service rep, they now charge me an additional $7 to talk to the representative. Verizon just keeps adding more and more fees. My bill is over $510 each month but they need more money from me just for paying my bill. This company does not care about customer service or loyal customers.

While I am aware that other providers may offer less costly plans, I have never had an issue with reliability of Verizon Wireless service/reception. Whenever I require any type of customer service, I have been treated very well, whether it be over the phone, via online chat, or in-person. I have had this account with Verizon Wireless for about 10 years and have no complaints about the services I receive, technical or personal.

A bit expensive but very reliable. Channels that should be included in basic packages (HGTV) are only available in higher cost bundles. I have found service is good but only if you go to one of their stores-service over the phone is very bad. It is reliable.

I have been with Verizon for 10 years and am very dissatisfied and will be switching to a new service provider. I went on a trip from May 23 - June 2. I went to Canada and then was on a cruise ship. I went to the store on May 22 to find out what I needed to do to be covered while I was gone. I was told by a store associate that I would be covered even while being on the boat (I specifically asked about that). The only text that I ever received from Verizon was when I landed in Canada (even though their system shows that I got one telling me what my rates would be on the boat. I never got that text).

In April I changed service providers. I used to get a text every month from Verizon when my bill was due. I paid what I thought was the last bill, and thinking I was free and clear because I no longer received any text. I spoke to Jose employee number ** and he explained that I was still getting charged and would have to pay for May service. I would never TRUST Verizon again.

My monthly billing has stayed relatively constant throughout the past few years. Upgrade payoff is fairly severe if you want to upgrade early or if phone is non-functional due to water damage.

This provider is supposed to have the best coverage but I cant even have a conversation without my phone cutting off at least 5 times and the phones are so out of date. The service and phones are too expensive for the quality.

They overcharged like crazy all the time. I insisted on another company. We did that for a while. But with my husband's office's new owner they have a great discount so he insisted back to Verizon. Nothing but trouble with phones. My latest is terrible.. When I upgraded I told the man what I wanted. He then sold me on the one he supposedly owned. All the phones have driven me crazy. Now they are so overcharging my data when I know my internet is fine. The phone isn't telling me the internet is disconnected. So gone when upgrade time comes. I am a senior and they have no plan for seniors.

Verizon Wireless has the best coverage around. I always have service even others around me don’t. That being said, they are also the most expensive network to use. The cost is getting prohibitive.

I've been a loyal customer to Verizon for quite a while now. I find that their prices are expensive and I'm considering changing because of that and the fact that I can't get any phone promotion if I stay with them on cost. When I go to the service area on West Henrietta Road I absolutely hate the service and they're not nice and I don't even want to go there.

The whole Verizon experience has been a train wreck since day one. I have had this service for 11 months. I have called about marginal service. Verizon agreed it was marginal and offered to sell me equipment to fix it. I get no cell service in a 12 block radius of my home. I called 4 days ago to order a new phone that was still under warranty. I went through an hour of this, getting disconnected, switched to 13 different people in this 3 day ordeal. Two days later the phone never comes. I call back and I’m disconnected several times before I get to a guy I think can help. We are then disconnected and I’m currently waiting and praying that they actually do call me back. I will NEVER use this company again after I’m done with this shabacle.

I have had my wireless service with Verizon for 20 years. Anytime that I had a problem, I contacted customer service and my problems were addressed in a timely manner. The customer service representatives were courteous and knowledgeable. The waiting time in the Verizon stores can be long, but the customer service was good and positive. I have three wireless phones through Verizon and I have had no issues.

Avoid - Verizon is a Potentially Deranged/Criminal Company. I had used Verizon for 4 years from 2013-2017 then decided to leave because of excessive costs of $90/mo. My account was perfect, and I always paid on time and in full. I changed service to Redpocket for $15/mo. I wanted to try them again to get better coverage, at a lower price point so, I stopped into the local Johnson City TN store on Roan St. I was ready to buy their small plan for $55/mo total, using my own cell phone, when they began asking personal, private questions, even after offering my driver's license and social security number.

I’ve been with Verizon Wireless for 15 years and they rock as far as being able to make calls in places where nobody else can get a signal, but Verizon!! I’ve used other providers and have had better results with Verizon. I was working a fire down on the Klamath river which is down in a canyon and hard to get a signal. All these people with different phone companies at fire camp were walking around holding their phones in the air trying to get a signal, and my Verizon phone got a great signal. Verizon actually brought a portable cell tower so everyone could make phone calls to home or wherever they were calling, and they didn’t need to be Verizon customers, everyone’s phone got a signal.

A Verizon customer for more than 15 years, their coverage area and dependability is the envy of many friends on other carriers because when they are unable to get a signal on their phones they ask to use mine. And unless I upgrade my phone, there has been no need to contact customer service. Verizon's value comes from not having a subscription to CATV and using their unlimited data for streaming movies.

I recently switched to the Unlimited plan in store and was told it would cause my bill to go up only $20. This month I was charged well over $70 more than normal, so I called customer service. They told me that since the plan was set up differently, they charge to switch plans even though Verizon FAQ's say you will never be charged. I was also never once told this in the hour I was in the store. I was also told my Gap employee discount would be removed since my military discount "is more" but after looking at the breakdown of my bill, the military discount only works on a small percentage of the bill breakdown whereas my Gap one worked on it as a whole. Verizon will charge you for anything and everything. My bill is a different price every month without explanation. I will be looking to switch providers.

Verizon will charge you for anything they can get away with, I recently found that when calling to talk to customer service Representative that my account would be charge seven dollars to talk to a Live Representative about my account. This is ridiculous, the reason you have customer service is to better serve your customers not make your monthly bill go up. I'm switching to a different company ASAP.

If you can try to avoid this company, as good as their service might be a breach of contract is something they won't hesitate to do. I was having problems with my phone and in the contract is stated that if my phone was defective or damaged they could replace it with a new one, my first phone was replaced due to being defective, they did walk me through steps to troubleshoot but that didn't help, now on my second phone I called customer service three to four times in one month due to my phone being defective, all I got was a runaround.

I am very happy with my Samsung Note 8 phone by Verizon. Dain ** was the agent that sold me the device. His customer skills were A++. He took the time with the sales process. He assessed my needs. He diagnosed my problem. Then made a plan for my budget. But most importantly he walked me through the phone features. What a relief. Phones can be very complicated for a novice as myself. Two years ago, Dain sold me the Samsung Note 5. Again I was totally satisfied. What a treat to have the quality service two years later. He persuaded me that an update was in order and that I qualified. I will recommend all my friends to his wonderful experience.

I’ve used Verizon Wireless for the past 6 years. We have a home in the country and when lots of us are there several of our friends ask to use our phones because they can’t get out or keep dropping their call. Verizon gets out every time. I’ve used other providers in the past and am almost always able to make my call. On the other hand, the hotspot option really works with my iPhone and Verizon. The few problems I’ve had their service dept was able to get me going with no problems. And I also believe that the pricing is very fair.

I’ve been with Verizon for many years and they are by far the best there is to choose from. In fact I upped my data plan yesterday and my bill went DOWN!

The Verizon service I have is an "ADSL" and doesn't have their own e-mail service, instead they use "AOL" e-mail. "Aol" e-mail is not as reliable with its connections and causes constant connection issues. Also the ADSL router that "Verizon" supplies is not the best, you're better off supplying your own router. But overall the Verizon "ADSL" service is quite good in comparing it to similarly priced ISP.

My phone was under factory warranty. I haul trailers for a living staying in my truck at night. Woke up to something burning. My phone was plugged in to charge for the night. When I unplugged it, the phone started on fire. The service guy at store told me it was my fault for how I plug it in. Told me it was not under warranty. Needed a phone. He told me I had to buy a new one. I went ahead and bought a new one. Come to find out it was still under warranty. Then they forced me to use my insurance and pay 150 deductible. Then found out I didn't need to.

TracFones generally have lousy, substandard coverage. I upgraded my plan recently with increased minutes and unlimited texts and saved nearly $10/month. Verizon's coverage and connectivity are usually number 1 in most legitimate surveys. Voice clarity is so good that some people think I'm on a landline. Since I have a rather powerful, home desktop computer, a flip phone is all I need. And I contend it does one thing better than the majority of smartphones, and that is "making solid phone calls". I never had a dropped call. Great coverage and overall value.

So I am supposed to be a new customer for Verizon. I ordered my plan and two cell phones on the Verizon website about two days ago, anyways I got a email right away with my order number and all that good stuff and I went to check the status of my order to see if it was still processing and it was so I went and called Verizon's Customer Service and I got transferred to several different departments and none of them had an answer for me.

I have been with Verizon Wireless for many years and the reception and customer service has been great. Easy access to Verizon stores for help resolving issues also. Data prices could be less costly however.

I pay a cap ton for my phones a month not including insurance. I had my phone for maybe a 6 month period. Never had a problem with a brand new device. After I had an accident at work my phone was broken in the process. I loved the fact I received it the next day but the company that is linked with Verizon, Asurion! THEY ARE GREEDY CROOKS! They sent me a damaged refurbished one and told me that they can't guarantee me a new phone and said it didn't matter if it was new or like new. B.S... I have NEVER had problem with new. Only used and I pay so much that shouldn't be too much to ask for.

I love Verizon. I think the unlimited data is a little expensive but I love their coverage and service. I think they are the best wireless provider out there by far.

We live in a rural area in northeast Colorado. We can make and receive calls with Verizon that we could not do 90% of the time with our previous carrier. There are still places, going through the forest that we will drop a call, but we have no complaints with Verizon.

Verizon is a great wireless plan, but they are always raising the price. Not happy with the new charges. The service is either perfect or gone. Nevertheless, their staff at my local Verizon store are of great help when having issues.

Had Verizon for years and cursed the world when Frontier took over the system. Really very happy I stayed with Verizon. They provide good follow up and if by mail, they get back to you in a hurry.

Verizon has expensive service coverage but not all that great. We are going today to see why plan price still going up. 2 phones and plan costing over $200 a month.

Have used all of companies except T-Mobile. Reception and coverage was always big problem. Verizon has proven to be best for me. No reception in Northern CA from AT&T at all.

I have been with Verizon over 20 years. No loyalty program. The cost keeps going up too. Verizon has not given anything to us. The phone prices have gotten so high we bought 2 new phones from Target. This company is very close to closing us as customers.

I love the Verizon coverage and reception quality but I plan on switching when I'm eligible because of the cost. I have been with Verizon since Airtouch but I am going to try a different service next time.

Verizon Wireless has best service coverage. But high cost. Don’t want their hands in my bank account or auto pay. Prefer to pay monthly.

Verizon find a way to increase the price. They arbitrarily changed due dates. They eliminated free cloud storage. They raised the price on the protection plan. Still paying for the phone, so I can't switch. Great reception, though.