Verizon Wireless Reviews

I planned to switch carriers from AT&T to Verizon. I ordered three new phones online on December 3rd. I received a confirmation email confirming shipping to my home address. When I didn't receive the phones I checked the tracking number and found that the phones had been delivered to an address in Miami. I live in Houston. I called multiple customer service lines and kept getting bounced around. Nobody in customer service knew how to handle it and one of the customer service agents was completely rude.

Purchased new iPhone in store. Everything went well until I was told at end of purchase I would have to call tech support to activate the phone. I may have been able to understand this had the store been busy but there were only 3 customers in store and no one waiting for my sales rep. I was given tech support phone number with a few instructions how to follow through and sent on my way. I thought initially this is how all wireless carriers are handling their customers but soon found out from friends and family this is not true. I won’t go back into Verizon storefront any more due to this experience.

We gave the Jetpack a try because we were given false information by a Verizon CSR. We had dropped our cable/Internet provider and explained what we were looking for to be able to use our Hulu with live TV and Netflix. We're told it would work with no problem. Did NOT work with Live Hulu tv. I was very disappointed and called Verizon to see what we could do to fix the situation because it did not work for what we needed it to. CSR said no prob. Would send a return box, pro-rate the charges and there would not be an early termination fee because she could see where we had called in a lot during the 12 days we had it.

I’ve been with Verizon Wireless for over four years now and after today I’m DONE!! I made a payment arrangements for December 7th but unfortunately I’ve been sick and forgot to pay the 87.00 in store since my account is on a cash-only restriction. Today December 11th Verizon turned off my phone due to nonpayment so I called them to ask for a extension until I was physically well enough to go to the Verizon store and pay my bill. I was told, "NO our policy states that once your service has been disconnected you must pay the remainder balance." Umm hello can’t you hear that I’m sick along with me throwing up while I’m asking for my services to be turned back on!

My cell bill is more than my cable, internet and landline combined. I had a defective phone which I had to contact Asurion to replace. The replacements they send are all certified refurbished, but I am still paying for a brand new phone. The replacement phone I was sent had a weak magnet to attach to its mods. It is a Moto Z Force, which I recommend to no one. As a result of the weak magnet, phone detached and fell onto the ground and into a puddle. I now have to file another claim with Asurion to get yet another certified refurbished piece of junk while still paying the fees for a brand new phone. I have been a customer with them for over a decade and have seen their prices go through the roof and their customer service go in the toilet. I have to grin and bear it until May 2019 at which time I will take my business elsewhere. Loyalty apparently is never rewarded. I would recommend anyone looking for a mobile phone company to steer clear of Verizon Wireless.

I set up a payment arrangement over the app because when you call and set it up through financial services they charge you another 7.00 dollar charge which is ridiculous. I set up the arrangement for only the past due balance and it was paid the day before. Well the next day they went ahead and charged my account again for the remaining balance which was not authorized by me. When I call them they tell me they will not refund my money for the balance that I did not authorize. Will be switching services when I get my phones paid off. Also what is the point in a phone being under warranty and when it messes up they want you to do a factored reset when I have called 6 times about the same problem and know a factory reset will not fix the issue cause it has already been done. So they won't send me a new phone.

I was charged for an upgrade fee of $30 that was supposed to be a "free upgrade" in addition a protection plan was added to my bill that I did not authorize. I contacted service via chat. I was disconnected, then transferred when the billing department couldn't help me. They transferred me to the store chat. The store sales person said they have no authority to remove anything from the bill. When I told him I was not satisfied he said quote "oh well". Thanks Jarrett!

In Sept. & Oct. 2018 we were in Australia. I had a flip phone and since we were out of the country had it turned off in my carry-on luggage. On Oct. 18th we became aware that over $2,000.00 in calls had been made using my turned off cell phone. Before leaving the US I had informed Verizon of our travel plans and the dates we would be out of the US. 55 calls were made from US to Chad and Monaco. A lot of good it did to let Verizon know where we were going and when. They did Temp. suspend our phone, but it took them 55 calls to realize there was a problem. I did call, using my wife's phone from New Zealand on Oct. 18th and we informed that it was an obvious fraud and we did not have to worry, when we got back to US to get a hold of them and we would have to upgrade my phone and get the service put back on.

I've been a Verizon Customer for 20 years or more and decided to cancel and go with different company. I was 5 days into billing cycle when I cancelled and discovered that Verizon will not refund the 25 days of unused service because they said it was in my contract when I signed on with them 20 years ago. When I ask for a copy of my first contract I signed they couldn't provide me a copy of it and of course I don't have it this many years later. I'm not saying it wasn't in the contract but I am saying that maybe it should be put out there more for the customer to see on an ongoing basis as opposed to something you signed 20 plus years ago. I kicked around the idea of changing phone companies for 3-4 years earlier and just never got around to it. Even though I've paid for almost a full month's service and no longer have it and won't get a refund for those days I'm now glad I am away from the crooks at Verizon.

We returned a $900 phone within 12 days. Verizon said they would cancel the agreement. They acknowledged receipt of the phone in good working order, but for the last five months continue to bill me for the phone. Each time we chat, someone says they will fix it. But it is still not fixed. We plan to switch to a different provider and take them to small claims court. They are terrible. Worst phone company ever.

Verizon was the best for quite a while. Then, their service got worse in my area, to the point where I was paying more than my friends, who had better cellphone service than me! My data was getting throttled around my lunch time. I couldn’t make calls near work. The price keeps going up, too. $297/month for 2 iPhone 8’s and unlimited for 2 lines. That’s with an AutoPay discount, mind you! They took the full amount I owed them when I left, before all of it was due! I’m now very broke for the next week. They won’t even apologize to me. I didn’t inform them I was leaving because I honestly didn’t feel like it. I figured they would send me a detailed bill before they took their money. They didn’t even do that! They closed my online account 30 minutes after I switched!

This is about my experience at 1804 S. Signal Butte Rd., #108, Mesa, AZ 85209. I went in on Tuesday December 4th 2018 to switch my line over from T-Mobile to Verizon. After waiting about a few minutes, I was approached by ** to assist. He was being a decent gentleman at first, more on that later. So I went through the whole process of providing my information to **, made the payment and had asked a few questions about billing and all of that. During this process, two elderly gentleman came in for some help I believe regarding text messages and they were approached by the manager **. Her first response to them was "You have to call customer service, I can't help you". Is that really how customers get treated at this, especially by someone who is a manager of all people? More on her later.

I originally switched from AT&T to Verizon because of hidden charges. Everything was good when we were on a small GB plan. But when we switched to the unlimited plan it all went downhill. The salesman explained how the new plan would be so much better for us and cheaper in the long run. I had him write it out so I could actually see the numbers myself. It seemed like a good deal. But when I got the first bill it was for 100 dollars more than what I was told. I went back to find out why and they said it was prorated charges. I told them that's not what the salesman said and they just shrugged. When I got the next bill it was for 80 dollars more than what the salesman said. Once again they just said he made a mistake. I paid the extra 80 for several months until money got tight.

I have spoke with many customer care representative. They are very helpful. However, their phone exchange policy is horrible!!! I have had problems with my Pixel 2, since I switched to Verizon in about March of 2018. They refuse to let me upgrade this piece of crap, unless I pay the $500.00 I still owe on it. All I want to do is start over with a reliable phone. I offered to send this one back and upgrade (which will be more expensive). They say, "NO, you have to go through the steps!!!" I already replaced my last one with this one, when they exchanged for me. My phone don't even ring,

I took an iPhone and that quit charging that I had insurance on to see what could be done. They said I could get another one for $20.00. When I got my next bill it was 3 times normal. What I was not told was they were just selling me another phone and the $20.00 was just to get "out of the door" and it would be about $40.00 a month more. When I got my bill I went to the store and they connected me to customer service. Even though it was less than a month they couldn't do anything about the phone. As soon as I can get away from Verizon I definitely will.

I tried to bring over 3 new customer accounts (me and 2 sons) to VZ back in July. I compared various companies, researched VZ online, called and asked questions @ VZ as well as did live chat with VZ rep. I liked the offer and promotion at the time so I ordered 3 SIM cards. Once received cards I inserted mine into my phone and it wouldn’t work. Long story short, I wasn’t told that I had to unlock phones (I don’t know how these things work!). I was told that in order to not be billed for services that I didn’t use I had to cancel the lines/account within 14 days, which I did. I thought no more about it until I get a bill in the mail for $281.

I do not know how this company still exists and I would encourage everyone to never do any business with them. Customer service is the worst. I am new customer and they cancelled my order for a new line and a new phone without my knowledge. My phone was supposed to arrive last week and because of their mistake, I had to place another order which put me on back order for 3 weeks. I moved to place that doesn't get any reception other than Verizon so I am now without service for 3 weeks thanks to them. Numerous hours on hold and talking with reps who can't help or do anything. I am still waiting for them to get back to me regarding my new order and no amount of calling or chatting is getting me any answers. I would never wish anyone to go through what I have gone through. So please, if you can, stay away from this company!

Verizon has poor customer service. They double shipped my order. I sent one of the phones back, spent an hour to reach customer service multiple times, then got sent to collections. I have a verified shipping order from FedEx, emails from Verizon from countless calls and now a damaged credit report.

Not helpful at all. I was talking to a rep about a promotion that I was supposed to get. I got less GB for the month than what the promotion said. 14 to be exact, I only got 8. The dude just stopped talking and never really help at all. I waited like 10 minutes, and said hello a couple of times, but got no response. Another on their chat through their website stopped helping me and when on to help someone else. "I appreciate your continued patience. I will be with you in approximately 18:30." I assumed this was minutes. I never heard back from them. I reached via chat one more time "I appreciate your continued patience. I will be with you in approximately 25:06." Yet he was "nice" to say, "I could help if at any time you will like to place the order with us." THEY CARE ABOUT THEIR SALES AND MONEY, NOT ABOUT CUSTOMERS. Boost was never a problem.

I love how all this company does is give you automated worthless messages that you buy more and using verbiage to trap you in a more expensive plan. I've gotta find another carrier asap. No use calling, waiting forever and online support is sub par at best. "We are sorry. All representatives are busy. You will hear music until we decide to answer you." What a joke.

Was on hold for 45 minutes and only talked to an individual for a total of 5 minutes. Then the guy hung up on me when I asked to speak with a supervisor. Been a customer for 20 years and yes they are way overpriced and I’m looking for another carrier to go to. I tried to order something. The item was in my city and they revoked the item. I pay my bills on time not delinquent on my account. There is no customer service. It’s how far they can stuff it to you and keep your money. They don’t care about customer service!

If I were able to give Verizon a 0 I would. I have been their customer for over 10 years and they have gotten worse over the years. One of my phones is freezing up and turning off on its own and we pay insurance on all our devices for them to tell me they can not replace it after like 3 representatives did the troubleshooting steps with us. Also I purchased a watch and decided to return it within the 14 days they provide us with and one of their representative told me he was going to send out a shipping label to my address which I decided to take a screenshot of the conversation for proof because they were giving me a hassle to return.

You pay on a phone and insurance but unless it is on a active Verizon line you can't get it fixed even though you are still paying on the phone and insurance. I will never have Verizon service!!! They will rob you for every penny!!! Verizon is a joke!!!

This company besides the fact that they Are excessively overpriced, they also aren’t helpful when you're trying to get through to their customer service! You are on hold for over 6 mins after going through multiple reps and requesting mgrs, they just disregard your need for assistance!

BUYER BEWARE!!! DO NOT AGREE TO ANY CONTRACTS WITH TCC VERIZON OR VERIZON CORPORATE! YOU WILL BE SORRY! My wife and I went to a Verizon Store to investigate battery replacement in my iPhone 6. We were told that only Apple does the battery replacement, but Verizon was offering a free upgrade to the iPhone X by merely paying the sales tax. I agreed to this exchange, only to find out that what I was told to be signing a 2 year extension to my plan, was in fact signing up for a 2 year Phone payment plan. I protested this at all levels of TCC Verizon and Verizon Corporate.

I called on Black Friday to order a Samsung N9. After roughly 45 minutes on hold (which I do not feel is so bad for a Black Friday) I got connected to Ayana, who greeted me with a smile in her voice. The realistic and supportive attitude that carried throughout the conversation was uplifting. I had many questions regarding the new phone, the deal that was currently being offered, the absurdity of certain Verizon policies... For example; I have been a loyal Verizon Wireless customer for 15 years, in the early time at the end of a contract we used to get a $100 credit toward an upgraded device for renewing or establishing a new contract. Throughout the years that credit has gone to a complete inverse, currently settling at a $30 upgrade fee.

After using my current plan for 4 years I finally got upset when I received the current month's bill with an additional charge for data usage. I called to get an explanation and learned from customer service that I had a "grandfather plan" which in simple terms means that Verizon takes advantage of any long time customer who never bothers to shop for a better deal. We have two phones with a combined 3 GB of data which we never exceeded until this month.

My husband went to renew our phones without me because I was bedridden. He was tricked by a fast talking salesperson into accepting 2 “free” tablets that weren’t free (they cost $20 a month for 24 months whether they were used or not). We never used them. We did not want them or need them as we both have full size Apple iPads. I had no idea that we were being billed for them each month. When I discovered this, our contract still had 6 months left on it. I contacted various customer service people who all gave me a different story - always implying that these tablets should not have been on our bill, agreeing to look into it, referring me to different departments that would contact me. That never happened. We were with Verizon for over 20 years. That’s how they treat loyal customers. Terrible company.

Over a year I go I joined Verizon. They had advertised $400 off iPad. When I got there, it turned out you just got mobile service through your iPad free for 2 years. I did this, then got zapped with huge fees one month because, unbeknownst to me Apple had designed the iPad to kick into mobile if your wireless got patchy. After this experience, I turned off this feature and never used the iPad for service again. When I switched 2 phones away from Verizon, it did not automatically terminate the iPad. Even though they could see I had used 0 minutes of service. They charged me $157.00 for the 45 days before I noticed they had billed me again.

I have a few issues about different Verizon representatives having different answers for your questions. Today I called customer service to inquire the status of a petition where I was asking to have my international calling plan back that was taken away without my authorization after I made a switch to another plan, the beyond unlimited plan. This change happened on the 19 or 20 of November. The representative assured me everything was going to be kept the same and that only my bill was increasing by 7 extra dollars. My international calling plan for 20 dollars for 1000 minutes wouldn’t be affected. Wrong, I found out through a message on Friday November 23 that I was now paying per minute rate and that the plan was removed so I called immediately but that day (Black Friday). I was put on hold for so long about 90 minutes on 2 different occasions that day due to many callers I guess.

If you need to call to customer service, sometime in your life...you gonna die waiting, they don't even have callback system. and now is 2018. ;-) I can't believe that I changed my T-Mobile to Verizon. I so regret about it.

Though I have returned my device, Verizon charged for that and they don't take my calls as my account was closed and there is no way to contact them. Unfortunately I have lost my return receipt which I have received from them and it looks like they have not updated their records for returned device. One of the worst service I have ever received and so funny that they don't even answer any calls. What kind of service is this? Why you are placing unnecessary charges?

If you are thinking of joining Verizon Wireless DONT DO IT! My bill has gone up every month, it’s never the same however my lines are supposedly unlimited. They always have an excuse for a “one time fee” being charged. This is by far the worst. Then when I inquired about cancelling my contract I was told it would cost a little over $3,200 to cancel. How UNBELIEVABLY INSANE is that.

My phone malfunctioned and died. I have had a terrible time going through customer service to try and replace it. After over 40 minutes of shuffling through different people, they ended the call with "your claim is being processed" without any timetable. I need my phone for work and this will affect my job. The insurance company and Verizon are two separate entities which further negatively complicates the interactions. Disappointed!

I have had major problems, I have spoken to 51 people within a 2 month time, they say they're going to make changes, but never do. This company is lies, cheating and fraudulent, don't deal with them. This is the crookedness company I have ever seen, this is absolutely ridiculous how they can get away with so much, I just don't know any longer. If you're looking for excellent customer care, then ATT.

Internet constantly throttled, experienced many outages. Price raised 60% after 6 mos. Disconnected service before next bill, but bill was charged anyways. Called for refund. 60 days later, no refund. Now, expecting check in 10 days, but only after several chats, six calls, and three hours total on hold.

I gave 1 star because I couldn’t choose less. I am a Verizon customer with 4 phones on our plan. Our phones are three years old and our contracts are up. I called Verizon and was told The new promotion of buy one get one free for iPhones was only if you add two lines. I went to the local Verizon store here in Cheyenne to see if they could help and was told there weren’t any promotions like that for existing customers. They said I could add two new lines then assign our four phones to the existing numbers and drop the new lines but, come to find out we would pay a substantial penalty for dropping the two lines early.

Be careful everybody. There's no such thing as getting phones for half price. Either have to add a line or you find out at the end of the term that you still owe money and when you add it all up you paid full price. They lie lie lie. Their customer service is a joke and the ones that work at the stores they have no clue what they're doing. You might as well try to do things on your own because they are clueless and liars. They will do anything to try to hook you. You get no paperwork explaining anything. It's solely what they tell you. Do not believe their bull crap 'cause it is bull crap.

We moved to a new area that did not support our current service. Verizon is the main service in our area. Cost was a main concern because our only income is soc. sec. We were told by the Verizon rep. that if we kept our old numbers we would get $150.00 gift card each and if we were worried about the cost we could come in after we got our first bill and they would adjust our plan. Now we are told the rep was wrong and we weren't getting the gift cards and we signed a 2 year agreement and couldn't make any changes. If you are looking for new phone service do not stop at Verizon. They have no integrity and will tell you anything to get you hooked and will not honor the agreement.

I was outraged at the lack of customer service at Verizon Wireless. We ordered phones online -first mistake- and was told all was ok. However, the receipt showed zero paid although a card was provided. We called customer service to obtain a correct receipt and they stated that because no payment for the phones was made, the sales tax payment would not show up either. We insisted they verify and they were adamant about “walking us through how to read the receipt”. Needless to say this was offensive and insulting. We waited for the phones to arrive and called again only to be told that there is nothing processing because the sales tax payment didn’t go through. NO ONE from Verizon Wireless made any minimal effort to contact us in Any way! We had to reorder, wait to ensure they gave us a confirmation of payment and we are supposedly receiving our phones sometimes this Friday.

I went to the Verizon store on North Avenue in Chicago and was told by the Representative "David" that to transfer from AT&T to Verizon my children's cell phones would not work as they are locked by AT&T and even if they could be unlocked it's doubtful they would be compatible with Verizon. So he told me I'd need to buy new "Verizon" phones for my children.

Upgraded 2 phones on our Business Account... The Verizon stores have very poor customer service so I decided to call and order direct from Verizon online... The representative apparently gave us a good deal but neglected to state that our monthly fee was going to change from 20.00 month to 40.00... That extra 20.00 a month was to cover the discount she apparently gave us. Do not believe what they say. Ask for everything on paper. Review paperwork before you agree to anything.

I had Verizon Wireless for about 15 years. The customer service is always lacking. They act nice on the phone but the actions they take never match what they say. I always have to call back and fix whatever it is I asked to fix the first time. I typically get transferred to multiple departments then they hang up on me, often after 20-40 minute of talking or waiting. Now, all I want is the invoice that shows the charge for my early termination of my Verizon service. They have failed to give that to me for two months. I even went to the store and waited almost an hour for them to tell me the person authorized to pull my bill wasn't there and that they would call me as soon as that person came in. They never called. No surprise at this point. I highly recommend using anyone else other than Verizon Wireless.

So I purchased 2 brand new Pixel 3 XL phones. Gave one to my wife. It works great but mine had problems so I started calling Verizon. They started trying to fix it from their end and told me each time to try it for a few days. After two weeks it was still not working properly and failing even worse so they decided to give me another phone. Yes. I said another phone. It was a reconditioned phone. They will not give you a new phone even though you just paid for a new phone.

I mistakenly sent >$900 to an old acct. Realized it when Verizon threatened to send me to collections. Paid to the correct acct and started the process of finding and recovering my money. Starting in early Sept. I began calling customer service - each time I had to go through the whole story again, they had to find supervisors to find the acct. Each time, they claimed they found my money and would have reimbursed by a certain date. The date would pass, so I call again and get a new story and a new data - even in writing.

I was with US Cell for 19 years. Had to switch to Verizon - qualified for a rebate for switching phone over. Fast forward 4 mos and I'm calling them monthly and reexplaining the problem - I was told to wait 45 days before I activated a "new" phone, which I did. Was using an old phone but did buy a newer phone because get this - "switch your old phone over" for 100 rebate BUT we can't ensure you phone if it's not Verizon. So I buy a Verizon phone but WAIT the 45 days to activate. Each time I call in I have to re-explain that I waited the 45 days. They check and then say okay, "we will review and send you an email on results." No email and no results. Each call I'm escalating to a supervisor and spending 30 minutes with them - and they review the file and do not solve. I am at the point I'm going to leave this company. It's not the 100.00 as much as it is the point.

I have never had a good experience with Verizon, whether it is Phone, Internet, wireless. They spend far too much of their budget talking up themselves in marketing efforts, but fail to spend the money on those actual services. Recently we ordered HD premium Fios for an elderly family member. It was installed. We found there was no GUIDE function. Without the GUIDE function on the TV there is no way to determine what you are watching or select the channel to view two view what is on or coming up. I contacted Verizon and they indicated the GUIDE function would cost another $12 per month for a digital box. This was never mentioned but no surprise. Verizon is a predatory company. They lack service and professionalism. It is no wonder why they have such poor reviews with the exception of the reviews they pay for.

Don't take a word they tell you for truth. They will lie to you outright to get a sale. I was browsing online and had a question about a plan so I checked the chat window. Nice lady liar told me if I switched plans to a Verizon Wireless monthly prepay, then that month would not start till I activate the device on Verizon Wireless service. That was a lie. The month started immediately, and now I lose a month service since I was already paid up on Boost. I wish only the worst things for that company from top to bottom.

I bought a Galaxy Samsung Smartphone at the Verizon Cooperate Store in Greensboro North Carolina. The Samsung Galaxy Smartwatch was defective! I took the watch back to the store and they still charged me a 50 dollar Restocking fee for the Galaxy Samsung Smartwatch that Samsung said was defective! I wouldn't recommend buying any products from Verizon Wireless!

Two years ago, I saw a great offer from Verizon Wireless on Black Friday. New phones with a 2 year contract for $!0 per month, after an $18 per month credit. I had been with Verizon for over 10 years, and my contract was up, so I took them up on the deal. And then the problems started. I bought two phones. Each phone qualified for the deal, but Verizon would only acknowledge one phone. After 3 months of fighting, a complaint to the consumer fraud unit of the Ohio Attorney General's Office, and a request the dispute go to binding arbitration. Verizon relented, and put the credit on both phones. But not before trying to paint me as a problem child when they responded to the Ohio Attorney General's complaint.

Beware of ordering international calling on Verizon when you are traveling in Europe. We had international calling for a month when we were traveling but Verizon ended up charging us $150 a month for 3 phones and 3 months after the end date. We told them we were in Europe for only 3 weeks. We ended up paying them the whole amount when we were billed. The customer service (and it took a long time to actually talk to a human) did not discount the bill in spite of the fact that there were no international calls after the end date. It's important to keep track of Verizon billing. We were not aware of the excess charges until we were billed 3 months later. Verizon appears to be a company that wants to nickel and dime their customers and make their profits out of deceiving customers at every turn. I wish there were better transparency and better options.

If you are thinking about going with Verizon Wireless please do not do it. I've been a customer for 15 years. Over the last 7 years this company have continuously ** people for the amount that they charge and how they charge people. I set up payment arrangements through my checking account because the person behind the phone couldn't type because she was too busy talking to other people typed in my checking account incorrectly. After all these years I've used the same checking account they penalize me and make me a cash-only customer.

I have my account set up for automatic payment. I have never been late or asked to postpone a payment until this last week. I called and asked to postpone my automatic payment by 5 days, and the customer service rep said that would not be a problem. I even got a text confirming the new payment date. However, the Verizon staff member did not suppress my automatic payment, so it still came out of the account on the original scheduled day.

I have been a Verizon Customer for almost 20 years. Yes they are a bit higher but I was willing to pay for the great customer service they use to have. I recently returned a phone that was only a few months old because the back camera stop working and would freeze the screen when I tried to use it. Before I returned the phone I made sure that there was no physical damage because I was aware of the $299.00 damage fee. I was then charged the $299 and sent a picture of a cracked and very damaged phone.

I switched back to Verizon to see if their service was any better. I used my cell phone once to make a call on the way to a funeral. The battery was fully charged and nothing open. I got to the church for lunch with the family and noticed I only had 20% battery life left and it four hours from when I woke up and had 100%. I got home and tried ATT again and no issues with battery even though signal was weak. Verizon may be working on 5g and lots use phone for internet instead of what it was meant to be a telephone.

I am a 66 year old senior citizen. I have had a Verizon prepaid flip phone for quite a while. It's all I need. My bill is due by the 10th of the month and I pay by phone. I paid my current bill on Nov 1. The charge was pending on my account on Nov 2. The transaction went through on Nov 3. This is all verifiable by looking at my online bank statements that I receive from my bank every morning. Late last night (Nov 11) I received a text from Verizon telling me my payment was overdue. A chatbot named Robyn told me she could not find my account. I called every phone number I could find, they ALL lead back to the same automated system. It is impossible to reach a human being. I PAID MY BILL, I AM CURRENT!! But I have been cut off, I no longer have phone service. I have filed a complaint with the BBB for a refund. Verizon has lost me as a customer. I am done.

Purchased new Motorola Z2 from a Corporate Verizon store. After a month, problem with phone and replaced. In September started having problems with screen going black when call placed. Early October spent 3 days with an excellent tech who likes Motorola. Calls back and forth troubleshooting. Next step is Factory reset. Went to local Verizon store 2 days in a row to make sure it was done correctly. I waited to get data backed up. Done. Factory Reset. Done. Phone restored. Screen still goes black. Proof it should be eligible for replacement. I am on the phone with them right now and being told does not show up in system. She admits it is odd. Phone was replaced one month after purchased, so it had a warranty then. This has been very frustrating. Data entered incorrectly in my record I suppose is causing this or something else. No more Motorola. After 24 years with Verizon, we will see. Not happy.

I had an S8+ which was working great. I just bought it. After a couple of months Verizon called me to upgrade for a S9+ promising that it is a good deal. I said ok. Well... this is when the problems started. I can't call or receive calls. To call my wife I have to restart the cellphone. Same with Verizon. CS are rude, after they finally come to understand my problem, they wash their hand off me by dropping me on the hold line to be picked up by next CS. And again - name, pin, what is the problem and so on... They did replace my new cell phone with a refurbished - same problem.

I disconnected my service via phone in February of 2018. Verizon continued to bill me through July of 2018. I have requested the "recorded conversations" be reviewed and have been denied. Representative, states charges stand. Poor customer service. Representative was rude and defensive. Since all calls are recorded, why not review? If I am wrong, more than happy to apologize.

I had a customer service rep try and keep me on Verizon plan when I called to cancel and go with ATT GoPhone plan. I told him if he could get it down to their price I would stay. After much, much talking he asked me for a drum roll please. Told me he got it down to that and I was happy. Made him explain what it entailed and I stayed. The next month, my bill was nowhere near what he said. I called and they dropped it to that amount (approx $50) and said they would investigate because I said, "Listen if you supposedly have all these recordings for customer service just look it up! Here is his name, date and time. I have it all written down." They said they would get back to me in a couple days. OK. They never did.

In the past 6 months, I have spent easily 40 hours on the phone or live chat with customer service to get one issue after the next resolved. I've paid costly bills because they used to have amazing cell service and customer service. The bills are still costly, however, the cell service is much weaker and the customer service has taken a turn for the worse. The customer service team has a propensity to make promises to get an upset customer off the phone. But when the promises do not hold true and you call and speak with yet another team member, you're told that the original promise isn't possible. Then when you get upset, you are bounced around to other reps and without warning.

I purchased a Wi-Fi Hotspot from Verizon. The device itself was $30. When it arrived. I plugged it in and it could not receive a signal. I called Tech Support. They said they would make me a “Top Priority”. Literally, I heard nothing from them for 2 weeks. I called back, and they said once again, I was going to be a “Top Priority”. I told them I think they should just send me a new device. It only cost $30, it should be easy. Nope. They said tech will figure it out. Once again, I did not hear from them for 2 weeks.

Our representative at the Kerrville, TX location of Cellular Sales (Verizon) was Lisa **. I cannot say enough about her! She went way beyond our expectations for service and she was terrific! Very caring and helpful. We traveled to the neighboring town to visit with her (as she was recommended to us) and we were not disappointed. We will definitely come back to Lisa in the future!

I went into Verizon store to purchase a phone. The sale rep talked me into getting another 2 phones, he said the phones are free if I sign up for 2 years contract. I trusted Verizon, so I purchased a new phone, plus 2 free phones. The sale rep told me to sign up for 4 phones unlimited data, talk and text total of $180 plus tax. That's what I did. When I bought the phone, I paid everything off in full total over $1000.

I purchased 3 iPhones, (two iPhone 8 plus (256G) and one iPhone X (256G) in June 2018 at BestBuy under Verizon and was told that with purchase of 1 phone I can get one of equal or less value free under promotion. I asked, "What's the catch?" And she said "there's no catch and Verizon will send me the bill." Now I am upset to find out that I was misinformed and lied to by both parties. Now (November 3, 2018) after paying off one of the lines in full, Verizon is stating that I cannot get the promotional credit because I paid off a device in full before 24 months. Verizon doesn't even allow me to pay on a device UNLESS it is in full payment. And this promotion seems to keep changing like the weather!

I have been a Verizon customer for 18 years and they treat me like crap. I bought a phone while on vacation and did all the ordering over the phone. All I had to do was pick up the phone at a store and return my paid off iPhone X for a $515.00 credit towards the new phone. When I tried to return my iPhone X they first said I needed the box. (I did not need the box) But I found another person to work with. She put $500.00 of the $515.00 for the trade-in toward FUTURE payments! With all this going on the $15.00 left disappeared. I have spent probably 10 hours on the phone and visited two different Verizon stores to try and fix this seemingly simple problem.

I purchased a Pixel that went bad 1 day after the return policy expired. Though I am paying 800.00 for the phone they replaced with a refurbished phone which I could have purchased for 200.00. I am 3 months into it and they have replaced the phone 5 times. I extended 11 hours and 43 minutes to customer support and customer service, I was hung up on by 3 different representatives and even had one rep send me on a wild goose chase to a location explaining they would except the return (store and following customer service rep confirmed that was ludicrous - 1 1/2 hour experience). Even after this experience I was unable to get a senior representative or escalation department. The rep suggested I contact the BBB.

So disgusted with Verizon!!! They do provide good cell service, but they are the most expensive as well. We had to contact Customer last night regarding our bill, and before you can speak to someone you have to accept a $7.99 fee, really? Don't we pay enough? This is almost enough to make me consider other options now. Verizon you are out of control!!!

Been with Verizon around 20 years. They screwed me so bad on the note S9 phone buy one get one free. Talk me into to the bundle package over $400.00. which I thought was part of the deal. They demanded payment on my first bill. $75.00 for the case for the phone? 2 little pieces of plastic. What a rip off. When my contract is over I'll never stay with them again. And I'll tell every one of my bad experience with them.

This is a terrible company to have cellular service with. I bought the iPhone X when it just came out, I had decent service with Verizon for a couple months, and then my phone would drop calls like no one‘s business. Left and right dropped calls. I had Cricket Wireless before and I had absolutely amazing service, but Cricket Wireless did not have a plan where I could pay for the phone little by little. This is why I switched. I plan on paying off my phone and going back to Cricket Wireless.

Bought a new phone from Verizon sales. My old one was jury rigged because the catch that holds the sim card in broke. The site said free 2 day shipping, must be present to sign for delivery. I ordered it on Thursday so it would come on Saturday so I could be there to get it. After staying home Saturday, it didn't come so I called Sunday to find out what was going on. I was told it was scheduled to be there Monday, the weekend doesn't count, customer service did, however, refund my $30.00 one time upgrade fee. Perhaps they should state it like reputable businesses do, "2 BUSINESS DAYS", rather than "2 day" like the businesses that actually get it to you in 2 days. If I ship equipment and promise it in 2 days, it will be there. If I tell them it will be there as soon as the carrier can conveniently get it there without any special expediency then that's another thing.

Verizon One Talk is a horrible product! Dropped calls, horrible reception and Verizon has sent me running in circles to try to get this fixed. Was into the local Verizon store last week and was told my Samsung Galaxy S7 does not work well with One Talk. Called support number and was told they have never heard of any issues. Finally received an email from Verizon Support this morning telling me they have filed a complaint with the phone's manufacturer. Did an online search and found multiple website postings about what a bad product One Talk is. Horrible product, terrible customer service and I am now filing a complaint with the state Attorney General's office.

Verizon wireless have bad customer service. I am paying them out and transferring my number to another company. I pay well over 300 a month and some gain access to my account. All I got was a sorry now my phone got disconnected due to a misunderstanding on their end and all I get is a forty dollar credit. Come on now that ain't right at all. I should have got some type of credit when my password was change. Verizon is a rip off period.

We will NEVER be returning to Verizon. After over 15 years we walked away. We purchased outright an IPAD. I told the manager we wanted it fully protected as we have 4 kids. He said, "I understand." And proceeded to decline insurance for us when I said we wanted it. Which we did not know until we bring it back in to be fixed and were told, "Oh that's too bad." Customer service could have cared less. When we switched I called. I asked for our information for taking our numbers with us. Got to the store of our new plan and they conveniently did not give me all the information. I call in and they hung up on us... NO JOKE I had it on speaker in the store so he could talk to them!

After 16 years of being a loyal Verizon customer, I canceled my Service in August. However, I’m still being charged monthly service fees 3 months after? When I contact Verizon, I constantly get transferred to other departments due to the Verizon reps not being able to see my account information. Furthermore, my account was debited $1,400, unannounced. Now it’s time for legal action!

I am an IT geek and was an early adopter of cell phones way back when Verizon was Bell Atlantic. When I had to replace my phone recently, I discovered that I had been charged for $70 for their 8gb program that I did not order. I only use an average of 5 gb so I'm really angry that this is how they do customer service. Bye bye Verizon, as a customer I want your loyalty, too.

All I wanted to do was find out how much I still owed on this pos s9 and they locked me out. After hours so robot tells me to go to website. Have to log into account to chat with anyone but can't because I'm locked out. I've had Verizon for 15 years now. Always thought customer service was the best of all the companies. My, how things have changed. As for the s9, the curved screen makes it impossible for me to use a couple apps I need for work. And are there any companies out there that do not insist you have Google invading your phone?

Were you wondering how Verizon could give you unlimited data for 75.00 a month? Here's the catch you get 50-75 Ms ping 0.10-0.05 download speed and call that data stream. Well unless you use it at midnight till 6 in the morning. I don't know about you guys but I have a job and have to sleep during those hours. I check my speed daily on speedtest.com and keep the records. I'm not a hater. Just want what I paid for! In the fine print they disclose during peak use your data speed might be throttled. Ha ha. They me pretty much turned off.

DUMP VERIZON! I have had service for over two years and previously for over 5 years and never missed a bill. Last month when I went to pay my cellphone bill there was a payment of $150 on my account made by an unknown source. So I was not able to pay my bill as there was credit on my account. So I called them and spoke to them about it. I was told an investigation would occur and they refused payment for the current months bill at the time. When there is no answer about the $150, and I got a bill of $25 with the next month's bill, and since I know the $150 is not mine I wanted to be diligent and pay my money owed before I'd owe more money.

I called Verizon to have may prepaid cell phone activated, they opened an account and said that my phone should start working in about an hour. After not working for more than 24 hours, I called back and got the runaround from customer service. I then asked for a refund and they said they would call me back. I still have not received a call from them. DO NOT USE VERIZON FOR ANYTHING, they are a scam.

Although not a '5 bar' signal, we had sufficient cellular service to contact local friends and neighbors to ensure all were safe following Hurricane Michael. We were able to contact remote friends and relatives to let them know we were well. We could combine efforts to locate generator fuel, food and water as needed. Even with no power for 179 hours, we were secure in our communication abilities to maintain that level of confidence that we were all well. 'Sufficient' service during an emergency situation provided great comfort. Thank you.

Don't pay for the warranty on your phone. We have had 2 instances where a phone has been damaged and in both cases the warranty was worthless. Not only was the warranty worthless, but the people helping were worthless as well. One suggestion was to send the phone in for repair which would mean you would be without a phone for a week to 10 days. In a world where they have made phones your livelihood, that is literally impossible and truly unacceptable. Save the money you spend on the warranty and use it in the event you need a repair or replacement down the road.

I don't bother to listen to other negative complaints and honestly I think it depends on where you live but I have been missing out all of these years I switched from AT&T to Cricket and now to Verizon. And I'm so glad I did because I purchased a new home and AT&T sucks for me. They refuse to provide a signal and will not build towers. I called the Verizon store in my city with questions and Blake ** was awesome. He give me his personal number so I could stay in touch with him and we set up an appointment later that day.

I upgraded my phone and the rep sold me on a speaker for the new phone. It was suppose to be delivered to my house. Two months later it has not shown. I went to the store 4x's and called Verizon at least 3x's. They now say the speaker is at the store. I just want a refund, too much BS going on here. They blame each other and say they cant give me a refund.

I closed out and settled my account on february 12 2016 with Verizon due to unexplainable bills that were never less than 160.00 per month. I went with boost mobile and back then I had to completely settle my account with Verizon to become a boost member so my boss paid the total settlement of around 369.00 and now Verizon is saying I owe them 190.00. I called the billing department 10-17-2018 and the Verizon agent had to use my social to find it and she found two accounts with two addresses but the management is not budging on this and they are willing to send my statements but need the correct address. That there proves the agent was correct and Verizon totally screwed up. But they are ignorant and not willing to take fault on their behalf.

I've been with Verizon going on 2 years and have never had any issue with my phones. Just recently I cracked my screen and wanted to get it replaced so I called Verizon who then sent me to the insurance department. Got a claim started and was told to drop it off at a phone repair shop in town. I get there and the guy checking my phone in takes it and begins looking at it to see if anything else looked broken. All was good until he took out a little light and looked where the charger goes in and goes "Hmmm..." Then says, "Let me look at one more thing," and takes the Sim card out and looks in there and says, "Uh huh..." and starts to put my phone back in the case and hands it to me and says, "Sorry we can't fix it the screen, it looks as though there may be water damage to your phone."

Verizon is involved in the violation of our fourth amendment rights, worldwide technocratic communism, gang stalking, and electronic harassment. I've been a Verizon customer for about 15 years since I lived in Utah and pretty much only Verizon customers can get service in Utah (I recently found out that is because Verizon is buddies with the NSA and FCC and the NSA had their biggest operations buildings in Utah as well). I was always happy with their service for the most part, but there have been some sketchy things happening...

Verizon advertise clearly a $5 discount for Auto-Pay. I signed up for Auto-Pay but they consistently decline to apply the discount. This is despite several calls where the rep. promised that the discount would be applied from that point onwards. Next stop, the FCC.

I pre-ordered a Google Pixel 3 recently with the intention of porting my phone number to Verizon when I received it. After 1 delivery attempt the phone was shipped back to Verizon. I called customer service, and after about 45 minutes on the phone they finally figured out there was nothing they could do to help me, I could not have them attempt to deliver it again, I couldn't have it held at FedEx for pickup, just SOL for some reason. For some reason during this call they decided to port my number to the phone that was sitting at FedEx somewhere on its way back to the Verizon warehouse, effectively leaving me without any phone service on my iPhone. This confusion cost me about 2-3 hours of my workday altogether.

Settings on iPhone changed. Researched & Verizon was the culprit. Not receiving voicemails & was waiting for a callback from the doctor. I could see calls coming in but no voicemails. Voicemail was being directed to our home phone and then direct to Comcast's landline voicemail. Yup. Called 611, could not even speak to a live human without putting in a pin number which we had never set up. Spent 3 hours on the phone, 3rd rep made situation worse, we could not even RECEIVE calls. I see this again & again. Companies put $$$ in keeping customers from resolving a problem. We are DONE and Verizon doesn't care.

Four months ago I purchased a Pixel 2 XL and a Zagg screen protector with a lifetime warranty. The screen protector was 49.95 it broke the first time I dropped the phone. I drove to the local Verizon store and was told since I bought it online I would have to get the warranty replacement online. I contacted customer service and after over an hour and being transferred several times I was given an order number and told to return to the only local Verizon store for the replacement. I went to the store and was informed they were not a corporate store and directed to go back to the online customer service. The online customer service then said I would have to drive to the nearest corporate store a 130 mile round trip to take care of the screen protector I bought online.

I HATE calling Verizon. When I tried calling Verizon because I have been locked out my Verizon app for entering the wrong pin ONCE. The app directed me to call a number to “unlock your account right away”. When I called, it was the same recording for everything else and said nothing about unlocking my account. I still can’t get into my account, and I’ve had Verizon for over 3 years and not once talked to a real human on the phone. Calling Verizon only brings frustration and anger. They do have pretty good coverage.

Excuses not answers. My expectation as a consumer is to know the price of any particular item before I purchase. I also require this information when signing up for monthly commitments. That being said I find it extremely difficult to keep up with Verizon and their billing practices. As a consumer you are dependent upon Verizon agents to know and provide you with the correct information of the cell phone plans before we sign up. We are also dependent upon these Verizon workers when we or they make changes to plans or billing. The sad part about expecting a company and its workers to give correct information is: once that trust is broken it is hard to get it back. The trust I have for this company to make the right choices for me as far as my plans and billing is concerned is nowhere in sight.

I’ve had Verizon wireless prepaid service for over four years. I had a situation where I needed my bill due date extended by just one day before I could pay the bill. Verizon did so much more for me. They credit my account and basically gave me a month free service. I never had a prepaid phone service care so much about the customer. This isn’t the first time Verizon helped me out. I will always be a Verizon customer. The service is great and the people that work there are professional and actually care.

My family has three cell phones and an Apple Watch. We needed more data for a trip, so upgraded to unlimited. The bill is now $262.83/month. It would be nice to have the option to convert back to a cheaper non-unlimited plan, but once you're there, you can't go back. I could also got an employee discount on the old plan, but when I upgraded to unlimited ($55/month per line) the discount was discontinued. We have no cloud storage and spotty coverage. When Verizon decided to make cloud storage a pay feature, I lost the last pics I had of my mother before she died, and no way to get them back. I feel like I've been robbed. Nearly $300 in payments every month and don't even have a way to save photos.

Always had a bunch of extra charges here and there. Every time you call you get the run-a-round. Horrid customer service. If you've ever been to a Verizon store, you know what a waste that is. So tired of big companies like this running over people. I'd rather use an empty can with a string to make phone calls.

Yesterday we (my wife and I) visited a Verizon store to buy a new battery for our Verizon Jetpack device. We were told Verizon stores don't sell batteries for their products. (?!) They told us to order online. We were leaving the country in less than 2 days and needed the battery right away; we told them that. They couldn't have cared less, and told us to try a well-known battery retail store. It was across town, and when we arrived the clerk took one look at our bulging, defunct battery and said "Let me guess. Verizon sent you!" They don't have the battery. We drive back to Verizon store, where I suggested to the manager that they might consider removing a battery from a new Jetpack for us to purchase.

Well I will start off by saying that Verizon Wireless is overrated. It’s a horrible company to do business with. Only thing this company cares about is making money. They could care less about the customers that they have. So it has been the most horrible as nightmare I have ever experience doing business with Verizon. It started off with me receiving a collection bill from the company Verizon who I was currently with and still currently with. So as you can imagine I was extremely surprised I was current on my Verizon Wireless.

If it's one thing I hate the most it's when companies make it a huge inconvenience for me to pay my bill. I'm a new customer and I can't use the app to pay my bill and have to go out of my way to pay in cash.

I am so tired of being overcharged by this company... 101.00 for a 3 device internet that rarely works...billing errors that take months to correct... I just ordered Cox. Customer service with Verizon sucked too. Go to Cox or get a Dish. You will be better off.

Went to Verizon store and they couldn’t get the SIM card to activate. Asked me to call customer support and tech line and I did. They transferred me to Telesales and I was told by the Rep that I must pay the first payment for the sim to work. She then changed the number that I was given at the Verizon store to a new number and I gave her my card number but before I did I asked her specifically, "If the sim doesn’t work will you reimburse my card?" She said yes and I asked, "Are you sure?" She said yes. So I preceded with the transaction. After payment was made the SIM card didn’t work. She then stated that the tech support needed to take a look at it with even me saying ok she transferred me. Tech support can not get the SIM card to activate either so I then asked for my card to be reimbursed. Of course he said customer service has to reimburse it so transferred me to customer service.

It has been a nightmare from the beginning. The reps/techs are as incompetent and unprofessional as they come. We ended up having to install and learn how to use the equipment with no assistance from Verizon. Verizon had our phones disconnected from our old provider days before we had even received their equipment which left my clients with no way to reach me. Equipment has to be restarted at least once or twice a month to get phone functions to work correctly. Also have to log in to Verizon business portal to manually change settings that apparently a “ghost” has modified from the previous day (I specify a ghost because neither myself and supposedly nor Verizon has changed any of the settings of my phone functions.) They do not provide appropriate data plans for businesses (we have unlimited data but after 15gb of use, system is so slow we cannot even send a fax).

I was told I had a travel pass, when I traveled to Ireland. I was careful to only use my phone and iPad when I was on WiFi at the hotels. When I got home, I was billed $75 for international use. I called customer service when I got the bill. I was told that hotel WiFi must of been weak, so cell data kicked in. I told them This was just their way of charging me more money. So I cancelled my cell phone service. My iPad was connected then the phone. Once the phone was shut down my data plan on iPad stopped working. I then get a bill for 50.08 for data service on iPad.

I purchased 07/05/2018 phone with line from Costco Verizon Kiosk. I don't like service and return everything 07/18/2018. They give me final receipt. They said closed account. I got debt collector mail 09/28/2018 amount of $77.15 for Verizon wireless account. I called Verizon customer service. They couldn't find account. They told me it's better talk to Collector Agent. I go to Costco Verizon Kiosk. They told me they are third partied. They cannot help it out and they told me it's better talk to corporate store in Paramus, NJ. I talked them. They say I should talk collector agent. I called collector agent in Verizon Store. They told me I did not pay activation fee amount of $32.15 and I ask why bill shows $77.15. They told me they don't know and she suggest pay $32.15 and I paid after 3 months even closed account. Worst experience with big company such as Verizon.

For any problem they transfer you 20 times and make you hold for half an hour between transfers without anyone checking on you or telling you anything. Their in app chat is terrible. Why make a live chat if they have to transfer you to a call in service to solve anything. They don't care about customer satisfaction as long as we keep paying.

If you want to get deceived and then dismissed then this is the place for you! I have been with Verizon for many years. No complaints until now! I went to this store with my husband to upgrade our phones last weekend. We asked if there were any specials on iPhone and the sales rep said no! We then settled for an iPhone X and iPhone 8 Plus because that was all our budget would allow. Come to find out there was actually a deal! There was a promotion for but one iPhone XS and get the other 700 off!

Made three attempts to buy a phone through Verizon online. Three times they messed up the transaction. They either submitted a request to the credit card with no amount (declined), cancelled their own authorization, or did not submit an amount (again declined). Basic business. I talked to Wells Fargo, who said they are starting to block Verizon submission "because we are having so many issues with how they do business". When I called customer service, it seemed they had no information about the orders, even though I could see them on their own webpage. Weird. Used to be great. Since they don't do contracts anymore, at least I'm free to go to someone who wants to make money.

We were on auto draft. Our bill was the same amount every month and was deducted without any trouble. The account being used got hacked and the bank shut it down and reopened another account. We notified Verizon of the changes. That was in July and our account has been messed up since then! All we needed to do was changed the account info. They drafted the money before they were supposed to creating overdrafts! They returned that money, but added unexplained charges. This saga goes on and on and on. I am 1 phone call away from disconnecting my service. I was so happy with Verizon, but I now feel that they are as crooked as AT&T. I'm sorry to say that I would not recommend Verizon.

All I wanted to do was pay my bills. It took 3 hours! A dropped call and multiple people to "fix it". I was guaranteed that it was finally paid and no lines would disconnect and lo and behold 200$ later my phone's off!

My Verizon order was placed on Oct 1, 2018. I can't get the receipt to convert to jpg or similar. I placed an overnight order for Verizon's Gizmo for my mom while she is in rehab for a stroke through Verizon's secure chat line. When I read my email from Verizon tonight it stated that my order was under review. When I asked why I was told because my order appeared to be fraudulent. I was told that I could only have my order if I gave them my driver's license number or passport, proof of address, and some other forms of ID. I refused to do that and was told my order would be canceled if I did not comply.

Horrible, in every aspect. Billing poor format. Very difficult to understand. Customer service no one finishes anything they tell you they are going to do. You have to call back to get things done. No one takes notes. You have to repeat everything sometimes 3 or 4 times. Incompetent employees or extremely poor training. They have no idea what they are doing. No follow up on what they say they are doing. Was with Sprint for many years - no problems, competent employees, very helpful. Verizon cannot kiss Sprint's boots. Verizon is a complete failure to its customers. They do not care. Horrible, incompetent employees and company.

Don't bother trying to call Verizon's customer support number. If my experience is common they will leave you on hold for more than an hour while playing obnoxious music that will eventually drive you insane enough to want to throw your phone against a wall.

I can’t say anything that hasn’t already been said. I am a business customer that spends over $1000 per month with Verizon Wireless. The customer service is horrible. I tried to get a hold of someone regarding a customer service issue today, I was transferred three times no one could help me and then I was disconnected. Typical for Verizon.

My wife and I married 6 months ago and merged our accounts. When this happened she lost her ability to early upgrade at 50% device payment even though she has paid more than 75% now. Customer service has provided conflicting and deceitful feedback on why she lost this in the transfer.

My phone stopped working Thursday. I called Friday to get my replacement phone. He said he ordered it and it would arrive Tuesday. I called Sunday and they gave me the order number. I called Tuesday and they said there was no order. I called Thursday and they said I was using my phone the whole time and wouldn't credit my account. After talking to 4 people, they credited my account a whopping $9.33.

I would not recommend anyone to business with Verizon wireless. Their customer service sucks and I am a new customer. I exceed my 30 days cancellation or I would cancel so quickly. I am going to just pay off the phones and give them little business as possible, only because they have decent service. When I pay off the phones, I am going Metro PC, T Mobile or Virgin Mobile. Verizon feels it doesn't need to keep their customer happy, just provide service. I am sure they will go out of business in the near future.

This evil update crap needs to go. I just set up phone the way I wanted then bam Verizon update changed a lot of icons, menus, settings, etc. It SUCKS. We should get to choose how phone looks my choice!!!

Verizon made a mistake on my new order of an Apple Watch. I contacted customer service, the first of 3 people kept putting me on hold when I was talking. He never asked me to hold. As I’m explaining the issue, while I was still talking, he would say HOLD and just disappear. After playing that game a few times he cold transfers me to NEW SALES... so not only do I have to start over explaining everything again... it is not a new sale so of course they could not help me but kindly offered to transfer me again!! Now I’m on Verizon associate #3... we again start from the beginning - name, address, etc. I am transferring my service to Sprint tomorrow! Verizon customer service is a joke! They caused the issue yet they cannot help resolve it. I was a loyal Verizon customer at the start of the call, by the end of the call I was a Sprint customer!

I purchased a Samsung Galaxy Note for my wife as a gift. It cost 1299.00. I also purchased the most expensive insurance the plan would allow for the device. My wife is having technical issues because of the device's S pen. We have only had the device for 8 days, so when she called Verizon customer service they told her since we haven't had the device for 14 days that they would notate our account and to take it to the nearest store and they would replace it. So my wife called the Library Mo. store and talked to someone named Nakita who answered the just answered the phone by saying hello, my wife was like, "Is this Verizon?" she replied "umha", my wife explained to her what was going on.

I usually am not one to ever post a negative review about a company since I have been in both departments that I'm reviewing. My phone needs to constantly be reset at LEAST 3 times a year (reset meaning back to factory settings). Reps have told me to travel home without a phone and deal with the problem once I arrived to VA (I had automatic software updates on the phone and since the new iPhone came out it crashed my phone leaving me phone less to travel 3000 miles to VA, I ended up having to cancel my flight and book a new one just to have a phone to travel with [girl traveling across the country alone needs to have something just in case]). That's just 2 of the many problems that I've had with Verizon.

I went into Verizon to ask a simple question about my screen protector today on 9/25 around 3pm and there was a bald guy and a girl and they were so rude to me, told me they couldn't help me. When I walked out they were laughing at me and it was so unprofessional and it upset me. I will never be back. So I went down to the cell phone kiosk right in front of the store and they gladly helped me and new screen on for me. He also said a lot of customers come to his kiosk and complain about the customer service about the Verizon in the mall. So disappointed. This took place in the Asheville mall where I will never go again and tell everyone.

Went to store to compare Verizon prices with my current service. Verizon was not only more expensive but they were going to charge me almost a $1000 for a phone. Apparently my phone would not work with their system. I told them, "Thank you, but I would stay with my old service provider." Two days later, I found that they had dinged my credit without my permission. Hopefully it would lead to any credit fraud.

I went to one of the Verizon stores in Orlando, Dr. Phillips. All I needed is to get prepaid sim-card and port my T-Mobile number over to Verizon. I had to wait for about two hours since there was only one sales representative who poorly handled their customers. It seems that the sales representative didn't know how to port the number and how to get the prepaid sim-card and was on the phone all the time consulting with someone else. In the end, she gave us receipts along with someone else's receipts attached together. This is not the end of the story. She was able to mess up my phone number that meant to be ported.

I just finished an appalling Verizon Live Chat session where a) approximately 10 minutes passed before human contact was made - with minimal efforts to let me know how long the wait would be in the interim. And when I got to a live person, 10 minutes more elapsed before I just threw up my hands and gave up. How complicated was my issue? All I was looking for was to identify the time of day I called a specific number last Thursday. Is that so complicated that it couldn't be answered in 20 minutes? Or, maybe, is it an indicator that Verizon views its customers as irritants to be put up with between billing cycles?

I went to the Verizon store at 1237 N. Milwaukee Ave. in Chicago to upgrade my phone. The salesperson kept pushing the Hum device for the car. I said I didn’t want it because I have AAA. He kept saying it was free so I took it. Huge lie. It’s not free- it’s $120 a year (more than AAA), plus a $35 line fee, a $40 sign up fee and should you want to return it as I did, there is a $50 restocking fee. It cost me $125 to take the box home and bring it back unopened 4 days later. They also suggested I switch plans to save $30 a month. When I looked into that, they failed to mention that since I didn’t have auto pay, it was actually $20 more than I was paying each month.

I have been a Verizon customer since its inception. I recently contacted them to add the Global Plan for overseas travel. I have done this several times and the plan I have always chosen was affordable and convenient. When I called earlier to add this plan again for an upcoming trip, I was told that plan is no longer available, but they would be happy to place me in a plan that would cost $20.00 per day for two devices.

How is it possible to have three levels of unlimited service? When you change service providers, find out how much you owe Verizon for your electronic devices and if your new provider will pay them off. My bill for one month's service plus pay off devices was $889.59.

I contacted Verizon customer support for a merchant having internet issues and because it a business account they have a different support number. The first rep said she couldn't help and would get the number then started to ask all these additional questions just to get a number. Finally a different number I ask, "Is this for business tech support." she said, "No let me give you that info." I asked her to provide it the merchant she hastily hung up the phone rude ** call center no doubt. Occurred on 9/20 called at 18:28, 18:34.

Verizon has no cell phone signal at a school. The school is in Kerman Ca. The school is Sun Empire Elementary. A year ago they had service there. It was a weak signal but at least you could make a phone call. Now the signal is so weak making a phone call or sending a text is about impossible. I called Verizon several times. They said they couldn't do anything about it. This is a school and in a emergency we need cell phone service, Verizon didn't care. AT&T works at the school along with T-Mobile and Sprint. I will have to switch service from Verizon. It's sad they don't care about the safety of a school.

I'm having the same problem a lot of others have complained about. I was upsold two devices by a retailer and told they were free but I was not indulged about the 2 year contract that came with it. I promptly complained and returned the devices but now I'm trapped in customer service hell with early termination fees and payment errors, etc., etc. They use very clever and confusing wording when they provide bill summaries, never giving you a clear idea of what your bill is or what it's going to be and different sources of information will tell you different things, it's never clear with your bill is.

End of August, 2018, I logged into my Verizon account and order 2 new phones. Got a confirmation email that the order went through and I would receive my phones in several days. The next day, in the evening, I happened to check my email and there was an email from Verizon’s fraud department wanting me to call to verify that I really did place an order, and if I didn’t call within 24 hours, the order would be cancelled. I sat on hold for almost 35 minutes and then had to leave the house. When I returned, there was a message from Verizon stating the same thing that was in the email, the order would be cancelled if I didn’t call back. I tried 2 more times and sat on hold, listening to the annoying music for over a ½ hour. So, because I never was able to speak to anyone, the next day I get an email that the order had been cancelled.

On my Samsung S9+ phone, a Verizon Wireless Safe Wi-Fi pop-up ad comes up every time I access a wi-fi network. I have not subscribed to this app, it does not show up on my phone's list of apps, and it does not appear on my subscribed products on my online account. I have called customer service 3 times and no one has been able to help me. Anyone out there know how to get rid of this annoying pop-up ad?

Bought a device called Hum but was not told it had a 2 year contract, asked to return it and was told I could return it but needed to wait for a return label from Verizon. Label never came so I called up a month later and was told that I no longer could return it and cancelling would cause a $175 fee.

Called in regarding balance on July 29th. Was informed we had no balance. Reported to Credit Bureau for non payment on August 28th. Called back into Verizon regarding the debt on September 12th. Spoke to an irate supervisor who openly admitted that Verizon made a mistake and was looking at a closed paid off account we had with you all instead of the account the debt was owed on. (False we only have 1 account with you all and even if another account popped up with a 0 balance the representative should have investigated further to find the account with the balance on it.) The same supervisor we spoke to on the 12th is heard losing her cool, lying, admitting fault, yet still blaming the consumer, refused to give her ID number and full name when asked repeatedly.

Josh **, from the Verizon in Goleta, CA is amazing. He is very professional, Knowledgeable and I was able to find a wireless plan that worked really well for me. I love my new G7 phone and services and will recommend Josh ** to anyone, he really represents Verizon really well!

Have been attempting for almost an hour to pay off my device. Can’t speak to a real person, and the "virtual assistant" they want you to use is no help at all. It should not be this hard to pay a bill.

I just recently switched from AT&T to Verizon. I used to have Verizon years ago and wanted to try and save some money by switching. However I have had nothing but problems with my new phone. I can't hear anyone when I try to make or receive calls and they can't hear me. I have been into a few different stores and none of the sales reps are very nice or friendly. They all have an attitude and don't ever know how to fix anything with the phone. I also never get a text asking me to rate my experience when it's a bad one. Funny how that works. I would much rather pay a little more for good coverage and customer service with AT&T then deal with headaches every day from Verizon. I have only switched about 2 or 3 weeks ago and it's been nonstop problems that they don't want or know how to fix. HORRIBLE COMPANY AND HORRIBLE SERVICE AND HORRIBLE CUSTOMER SERVICE. SKIP THE HEADACHE AND GET AT&T.

Verizon is stealing from its consumers. They mistakenly billed me, a loyal customer of over 20 years, a "non-return fee" for a phone I exchanged and returned to them during an early upgrade. I received an email from Verizon letting me know that they had received the phone I returned on 6/11/2018. Despite confirmation of the returned phone, on August 14, 2018, Verizon billed me for the total cost of the phone (nearly $1K). I had to call 3 times to inquire about the resolution, and every time I spoke with someone in customer service, I had to repeat the story of what happened. I was told each time that I would be refunded because I did not owe the "non-return fee." Nevertheless, a month later, I still have not been credited. Verizon stole nearly $1K from a loyal customer. I strongly discourage consumers from using Verizon Wireless.

I am returning to the US after seven years abroad. I ordered my phone and plan over the phone from London and made my payment. Next day—a Saturday—I get an e-mail saying I’d been flagged for fraud watch. I call at international dealing rates and am on hold for 35 minutes before someone comes on and tells me that I have to MAIL 3 pieces of I.D. within the next 24 hours or the order I had already paid for would be cancelled. I asked how I could possibly MAIL anything from London to the US on a Saturday night and was met with dull silence.

In April 2018 Verizon service went from 4 bars to 1 maybe, I cannot get service in my house unless I am connected to WIFI. As soon as I go outside I have no service. Dropped. Called. Not able to dial. After several calls made to Verizon I was told they lost contract with other providers and no longer have adequate cell towers in my area. They rated the service less than optimal. I asked why they continue to sell their service in my area even though it's a dead zone and why were their existing customer not notified. I told them if I am getting half the service I want my bill reduced. They told me they cannot do that and I should find another carrier. I asked them what if someone had an emergency and could not call 911 or anyone for help. That is on them and I said I would make sure they were sued. I live in a big suburb Plymouth MN 55442. How can they get by with this?

Verizon customer service is terrible. They are quick to take your money but slow on refunding your money. I have been dealing with them for a week and still no resolution. Will be moving to a new provider. I do not recommend Verizon to anyone.

I have been with Verizon Wireless for 2 years. Service don't seem to be any better than T-Mobile and phones are scrappy, always breaking down and they will not honor their advertising listed on their website. When I called customer service and told them I could not order a phone that they have advertised on the internet they told me because of deal expired. I asked him if they would honor the price because it's still advertised and they said no.

Verizon won't tell you everything up front, your bill will increase after a few months and when you call, they will tell you that it was only a three months promotion. Also, I stop my service with them since 2017 and I am still getting bills from them.

I purchased a new Galaxy S9 from the Defiance Verizon store. As always the sales staff is helpful to make the sale but when things go wrong they are quick to deflect responsibilities onto others. The attendant in Defiance installed (poorly) a ZAGG screen cover, about $40 and within a day the side of the cover cracked because the Verizon employee installed the cover in an offset position so that when you hit the back button on the phone, the cover cracked. I went to my local Verizon store in Monroe Michigan and even after I explained that the Verizon employee installed the cover incorrectly I would have to go through the warranty process for ZAGG.

They are very helpful if you have to call. To them, the customer is always right, and they are more than willing to offer compensation, very happy with VERIZON WIRELESS...

This company is getting worse and worse. Their customer service is really bad. I had a credit of 364.8 dollars approved by supervisor and I never received it. I called numerous times, those people on the phone do not know what they are doing. It is very poor customer service company, just their network of reception is better than other companies. We are looking to move to ATT since Verizon’s customer service is the worst.

I got an extreme run around to just place an order on Verizon. I finally placed the order and I got an email telling me that my order was on hold and would be cancelled in 7 days. I called to inquire and was walked through the cart and the questions regarding adding lines that I already did on the computer, as if I was an idiot and had not read and known about what I was agreeing to buy in the first place. Then I get asked if I can be put on hold while Tina "checks something" but doesn't tell me what. I'm on hold for a few minutes before she comes back saying my credit if approved. She NEVER told me she was running my credit, thus lowering my score. Verizon has ran my credit and recently and she should have been able to pull that but she never brought it up or asked. I am offended and feel blindsided. This is completely unacceptable Verizon.

I upgraded to an iPhone 7 in January of 2017 at Verizon Wireless and was told I qualified for a "Free" HUM device which has Bluetooth and Roadside assistance, and we would just have to pay the monthly service fee. Since my vehicle is an older model and didn't come with blue tooth capabilities, we accepted the device. The cost of $5.00 per month was added to our monthly bill for a 2 year contract.

They will quote a monthly price, then when the bill arrives it is much higher. Explanation: "sorry they forgot to add in the such and such." $260.00 MORE PER YEAR. UGGG been here for 20 plus years. Time for a big change and price break.

I'm writing this mostly to vent my frustrations, because my complaints fall on deaf ears at Verizon. When we decided to use FIOS for our new home, my wife decided to call and speak with an agent. What should have taken ten minutes took over an hour as the condescending salesperson inundated us with complicated TV packages. This guy was relentless and proceeded to call us even after we told him we needed a couple days to decide. Strike one.

I have been with AT&T for 15 years and just switched so my son could get the Gizmo watch. Since switching I have had more reception issues than ever, but most importantly my recent customer service experience was horrendous. The rep couldn't care less about me and basically pointed the finger right at me when in reality it was Verizon's fault. I will go out of my way to ensure I do not recommend Verizon to anyone. Unless they like OK service and horrible customer service then they are set.

I'm heartbroken and can hardly see through the tears. Verizon destroyed all of my pictures of my grandchildren in Disneyland on the cloud. I can never get them back. They are gone forever. I can't believe that, after they told me that they were no longer giving the cloud for free and that if I didn't pay them for the cloud they would destroy all of my pictures, they destroyed them anyway. I PAID THEM! They held my pictures as hostage, to get more money from me. What could I do but pay the money. These were all my memories with my grandchildren when they were younger.

Lousy customer service. Liars. They all lied to me about things. They All had Different stories. Every one of them Is said I can get my spending limit back. That was a lie. They Shut my service off because I was a little late and that messed up by spending limit. They would not fix it.

This is the third day I am without all 3 services. No one can tell me when they are coming to fix my service. I live in a large suburban community. The right hand does not know what the left hand is doing. I am stuck in the middle.

I was with Verizon since 1995, before they became Verizon. I found a much better deal with Sprint. But, before I switched, I gave them an opportunity to match their deal. I was met with arrogance! The person did not care that Sprint was giving me a better plan for less money. Since my final bill was so high, I tried to pay it out over two months. I was sent to collection. That's fine. However, when I tried to clear up an error, again I met with an arrogant person on the phone. I was trying to pay the rest of money. Needless to say, I am very happy I changed to Sprint! Also, their coverage has been better!

Very poor customer service - Warranty Dept does not return calls nor take care of the issue their product caused with my car. I have sent in my service receipt 2 months ago stating the ODB reader was bad and caused $269.34 in service repair. Every time I call they say it is in review which should not take over 2 months! Will not communicate at all!

I have been with Verizon since 04 and they have been getting worse and higher priced. Every one month my bill would be $55. Next it is $339. I do not recommend anyone to use them. I will take the coverage loss for that matter. I am going to a different company tomorrow asap. Never will use Verizon ever again. Has been the worst experience ever. Do not use them at all.

I’ve been with Verizon for 5 years and have always recommended them, they had great coverage and great service. They were more expensive but I justified the cost because it seemed like a better product. This past year with Verizon has been very different though. The coverage doesn’t seem to be getting better as it has in years past. It seems to be getting worse. I have had more dropped calls and calls I couldn’t understand in the past year than I have in the four years prior. I’ve called multiple times to see about getting better coverage or a lower price, new devices or some reason for me to stay and they have failed to give it to me. I’m not asking for a lot. Just an incentive to stay. The past five times I have called I have been met with a rude employee that tells me I have no options. Customer service is getting worse every time. I wouldn’t go back to Verizon even if it was my only choice.

I wanted to upgrade my service so I went to the Lancaster, SC store for help. They ordered me a new phone and quoted a service price. The bill came $15 more than the quoted price. I went back 2 times to talk to the salesperson. The first time they told me she was on lunch break to come back. I went back in an hour. They told me she was too busy to talk to me. Both times they were rude and tried to brush off my problem as "So what - you are stuck with it now". I do not appreciate this type business.

Signed up for e-billing. Today got an email from my bank that a Verizon bill was available. It provided a link for me to click to see the bill. This went to the bank's site. After a few clicks I am asked to go to the Verizon page to see my bill. I go there to find out the my billing information is not available (Gives only the amount due and shows a link to pay it). Doesn't say try again later, just that it's not available.

Yep, after 20 + years with this company I'm walking away... You would think that Verizon accrual cared about it. Nope, they give no insentive for the customer to stay. New customers they sucker in and then raise the rate of the phone. I know all carriers do this. And yes all carries are the same. Coverage is the same! Even Verizon has so many dead zones in the Midwest that I was thinking about suing them for false advertising! Back to why I'm moving on from Verizon... As stated above the service stinks! Had an emergency a while back (family emergency-not 911 one) and had to stop at my wife's Ex-husbands house to use a landline because I had "0" coverage! That was about 20 west of St. Joseph, MO. Ya, they gave me credit for that...

I was interested in switching my service to Verizon but did not want a hard inquiry on my credit. I made this very clear to the Verizon representative that was helping me over the phone. That rep assured me that I would not have any inquiry on my credit because I was pre-approved. I specifically did not authorize a credit check on the phone and was promised my credit would not be pulled. I happily bought new devices on a payment plan to get a promo pricing. Later my credit monitoring service alerted me that Verizon had done a hard inquiry on my credit.

We are a new Verizon Wireless customer. We met with a Verizon account representative who examined our four phones to see which phones could be traded in for $210 each which would lower our monthly payment by approximately $10 per month per phone. He told us that two of the phones met the requirements and could be traded in. Verizon accepted one phone for $210 and said the other phone had a crack and they would pay us $40. I immediately called Verizon and requested the phone to be sent back to me and that I didn't want the $40.

Best experience ever, I ordered my iPhone 8 Plus and got it the next day, traded it in for the iPhone X within the SAME exact week and did you know the BEST part about all of this is I get rewarded just from paying my phone bill monthly? Yes every $300 spent is a REWARD. Can you say awesome? My experience so far have been better than any other phone company and trust me I’ve had them all. I love you Verizon. You guys make life so much easier!!!

I have been a customer with Verizon for over 10 years now. I took the proper steps to be transferred to another account with a family member. Verizon told me in order to do so, my account must be paid in FULL, before they could process the transfer. I paid my account in full, and I was told that the transfer was complete. So four months later, while looking at my credit report, I see a charge for 80.00, and that Verizon sent me to collections! I was in complete shock (MIND YOU I HAVE NEVER MISSED A PAYMENT WITH VERIZON. EVER.) So, not only did they completely screw me over, they managed to ruin my credit in the process.

System keeps calling even after I paid. No one should have Verizon. They steal your money and customer service is very rude. I am very upset that even after they take your money they still ask for you to pay again. Every time I ask customer service a question they catch an attitude. They should upgrade the system.

My husband and I purchased new phones together and I have been having connection issues. After spending hours with tech and even having to drive 10 miles to get a new sim card, they have determined the phone is defective. As it is under warranty, they are sending me another phone. But I bought a new phone, not a used, refurbished phone. Verizon Wireless is a dishonest, uncaring and just horrible company. As soon as I can, I will no longer be a customer.

Hello. When I arrived to get my hair cut yesterday, I checked my account first. Verizon had taken a payment twice. I had preselected a payment date, that hadn’t arrived, but received a call and text saying I needed to pay now, and I complied. It did NOT show any pending payment. While Casey was very nice and went to her manager to have it refunded immediately - I don't have a hundred bucks for them to keep earning them interest all week. Finally, they said it would be refunded tomorrow. I’m glad I didn't reschedule that haircut, because they hadn't refunded it.

I sat on the side of my boyfriend and we compared our internet. Well his is going fast and mine is very slow. Not to mention we are paying $280 for 2 lines and my boyfriend only pays $90. I do NOT recommend Verizon to anyone. Then the plans that are supposedly unlimited are not truly not! Never again! I will get Metro PCS once this contract is up.

Very upset. I moved here from Canada and simply wanted a new sim card to put in my phone. First Verizon shipped my sim card to the wrong address. I called Verizon and I was told to go to a local store to get a new card. I went to the store and the CSR put in the new sim card. I went to my car and realized that he didn't give me back my original Canadian sim card. Nor did he offer to give it back. I literally went back a minute later and asked him for my sim card. His response was that he put it in the shredder and that I can request a new sim card. Wow - just wow. That's not the point. It had all my information on it.

My husband and I went to the Verizon store in St. George, Utah, to seek help to transfer my information from my Samsung to my new iPhone. We had unsuccessfully used the Verizon instructional form to accomplish this. So, we returned to the store and the 1st sales agent kept telling us that he couldn't help us and that we needed to buy another program, etc. For 10 minutes, we stood and haggled over our situation, and he kept looking at the entrance every time someone entered. So, finally, after feeling completely frustrated by this person, and feeling disappointed by his lack of customer skills, my husband looked around to find the agent who had helped him originally. He spotted her and asked her to help us.

I have the Triple Bundle Package. I needed to update my cell phone plan because it only has 1/2 gigabyte and I was being charged $15 extra for going over my data limit--never mind that I hardly use my cell. I learned from paying fees the important difference between storage data versus usage data. It would help if Verizon would send warning texts that data is almost all used up--after all, we get plenty of texts and emails for buying more of everything. Going in person to a Verizon store was a waste of time--I was told to call customer service, who said I have to unbundle and have a separate cell phone account in order to update to 2 or 5 gigabytes.

I was told by a Verizon rep that the service in my area was now up to speed and encouraged me to switch to Verizon, which I did. He was wrong, Verizon did their testing and service was marginal and told me to switch back to another carrier, which I did. However, Verizon took my 4 old phones and was going to give me a credit on my first bill, which I didn't have because I switched back. The other carrier couldn't begin my service until I paid the remaining amount owed on the old phones or return the phones (which I couldn't do because Verizon took them and no longer had them).

This company has literally attempted to cheat me and twice charged me almost $1000 for a product that they acknowledged that I had returned. Twice they promised to refund my money (which was automatically deducted) and never did. I had to have my credit card company take care of it. I finally changed to another carrier and blocked their billing. Now they are billing me 2 months after my phone service was cancelled. This is only the tip of the iceberg. Don't use Verizon!!!

QUESTION OF THE DAY! VERIZON NEEDS YOUR SOCIAL SECURITY NUMBER TO GET A PHONE CONTRACT, THEY CHECK YOUR CREDIT, THEY don't report payments being made, yet they only report if you miss payments!!! This should be (illegal). This goes for all cellphone companies.

Although the workers who show up are generally good, the company overall has performed dismally. Wires are not maintained, when too low require months of wrangling to get fixed, and the quality of the service, since the copper wires are ancient is very poor. Static in rainstorms, molasses slow DSL etc. We do not have cell service in our area nor do we have cable or other communications. Verizon copper is all we have and they have performed very poorly to maintain and fix this service. Shareholder value is their main theme, customers come last.

My husband and I purchased 2 Note8 phones. When we first purchased the phones we had no issues with service 3 months later we can hardly get on the internet. Hmmm this isn't right. I have spoke with many representatives and about a total of 5 hours or more on the lack of service we have. Nothing ever gets resolved and they are very expensive to have as cell phone providers. We are very disgusted with Verizon and wishes we had never used them as our providers. Very disappointed!!!

Very, very poor customer service in the Kirkwood Highway, Wilmington, DE store. It took them 9 months to give me credit owed to me (November 2017 to August 6, 2018), stringing me along all this time and making empty promises every month that I'll see it in my next bill which never came. I also went to the store umpteen times to remind them, it was ridiculous. I thought Verizon had the biggest network and coverage but I am so wrong. Where I live (Hockessin, DE), it sucks. I get so many drop calls compared to my last AT&T service. With lousy customer service & coverage, I do not need the aggravation. I am leaving them for good!

I was looking for baby pics of my daughter this weekend in the Verizon Cloud and they were all GONE!!!??? I called to find out what was going on and after finding out that Verizon no longer has a "free" cloud, I should have paid for it when the pot became avail. No my memories are gone!!! One would think that after all the money I pay monthly for their service they could throw their "loyal customers" a bone or 2. That is the last straw Verizon. I hate you and your greed!!!

I switched over from AT&T to Verizon because I had poor reception at my home from AT&T. Verizon has been a nightmare. My “unlimited” plan has more unspoken limits than I ever thought possible. My data slows down to practically zero! Now my iPad is out of data. Just one week into the billing cycle, and it’s almost out of data. Another “unlimited device.” These guys are a joke. That and I have dropped calls everywhere. No service in many places. I would say less than half of what AT&T coverage was. I guess I’m stuck. Don’t make the same mistake I did...

I deeply regret having business with Verizon. The customer service SUCKSSS. They don’t have not respect for their customers. All they care is money. They don’t care about the customers. I’ll review this company all over the world so everyone knows how terrible they are.

I have been a Verizon mobile customer for about 20 years. I recently needed to add a line for my 13 year old nephew who recently lost his mom. I call them and after being put on hold for 30 minutes a rep talked to me. We looked at every possible way to save money and surprise there are none. 2 phones, 3 phones, 4 phones the same crappy price of approx. $180 a month for 4 Gb shared data.

I have been on the phone and internet for the past almost 3 HOURS trying to get help to simply refill my prepaid card. It's like they DO NOT want to help you. Why would anybody want to pay money if they can't get the help they need? I am so glad that I have no other affiliation with this company, and after these minutes are utilized, I will more than likely be purchasing a STRAIGHT TALK device and plan.

Verizon never paid off our Sprint bill when we switched over. They overcharge every month and we have to call and get a breakdown. They are quick to shut off your service if you happen to make a late payment, they'll cut off your service with no warning, then charge you a late fee. The only thing that's decent is their service.

I changed from ** to Verizon for the sole purpose of getting the jetpack for internet. For the next two years I will be sorry I made that decision. They "guarantee" (not really) 4G internet speed. My Verizon internet was and continues to be slower than my FREE apartment internet!! In addition to that, I have spent more hours on the phone with their service department than I want to count. They replaced the jetpack 3x now and I have talked to them about canceling. But of course, now it's past 3 months (realize every time I went thru service "hoops" another month went by). I pay $200/month now as opposed to $75 for no better service.

I paid money to open an account on 7/11/2018. I received service from that date until 7/31/2018 I received an email saying my service was cancelled by Verizon. When I called to find out what's going on they say they don't see anything about me paying for service. I explained to them they've been sending me notification about the account I opened they see nothing in their system. Money was taken off my card everyone I spoke to gave me the run around being transferred here and there finally spoke to a supervisor which was no help and he too don't see anything in their system.

Open letter to Verizon and anyone thinking of using them for phone service at your home or business. Beware. This company that wants a two year commitment and more importantly one that automatically renews and locks you in for another 2 years in perpetuity without you having to do anything. Verizon claims this is what their focus groups and customers asked for. Really? They say it was preferable to having the rates raised to some ungodly out of contract rate at the end of the term like AT&T tends to do. Well I have a novel idea, coming from being a small business owner for many years, why not give the consumer the best service possible at a competitive rate? Do this and you shouldn't have to lock your customers into any long term contract, let alone one that self renews unless you catch it at just the right time to prevent it.

Recently I cancelled my cell phone service to Project Fi. Verizon was charging me $117/mo and now I have better service for $80... that's just FYI, so look into it. As for my real issue, I needed an additional set box, picked it up at a local store, never signed anything, never agreed to anything, but by doing that I renewed a contract!! Surprise!! I opened up the e-mail and now my bill is $20 more a month (the salesperson told me the box was $10 more a month) but because I "renewed" my contract, I lost my valued customer discount!! Obviously I am NOT a valued customer!! I wasted over an hour online fighting the cause. It was not so much the money as the deceptive way Verizon nickels and dimes their customers out of their money. They deserve a good lawsuit with someone who can put them in their place!

I signed up with Verizon who gave me incorrect information, I paid a $90.00 fee when I purchased my phone that was roughly $800.00, and was making payments on the phone along with the plan and then they unknowingly charged me $60.00 twice because I added a line more than doubling my payment in fees, when I called the Representative rudely told me he did not have time to speak with me because he was helping another customer as if it was not his problem. I canceled my phone service, but still made decent payments of $50.00 or $100.00 Bi-weekly to pay off the phone and the service, the phone was stolen and I had to wait over an hour to get in touch with their lost or stolen department who took my information.

I've been having an ongoing issue with a product that this phone company promoted. And I purchased this device on a limb that per se Verizon said that it was a good phone. So I agreed to purchase the phone after about 7 replacement phones and two from the insurance company. Verizon will not replace the phone with another device. When I call customer Service all I get is the runaround. No one can give me no resolutions at all. All I get is all lies and I'm just tired at this point. I've had to contact Verizon's corporate office and I still didn't get a response yet after the rep promised me that she would call me back by email or a phone call.

Their customer service department on the phone was horrible and stupid! I was attempting to switch to Verizon. Did everything online. Completed the order and they sent me a link from the fraud dept to verify my identity. Long story short. I have sent my picture drivers license a total of 5 times now. My law enforcer is. Then they requested my vehicle registration. Then a copy of a utility bill. Which all that AGAIN was faxed for the umpteenth time. And to boot. Faxed directly from the sheriffs dept fax. I will also add. They requested my FULL social four times. At one point I was even in a local store and an agent there was helping me in disbelief of what all they were requesting.

The number 1 network everyone is leaving. This company doesn't have anyone's back but its own. They have no deals for their existing customers, I've had this account for about a month now but I bought a Cricket phone and no headaches! Verizon customer service is shoddy at best and they should cater to our every need not charge, charge and leave us hanging. 1 star.

Changing phones on our plan: The Verizon store couldn't help and directed me to Customer Loyalty. Customer Loyalty wasted my time further, by among other things, trying to sell me an iPad. 4 hrs later I was still trying and talking to a customer service rep by the name of Jaylynn (sp) who was unable to provide me a cost estimate representing the new phone configuration. When I told her I couldn't confirm the request until I knew what it would cost, she hung up on me. Time to look for another plan with people who know what they are doing!

We have been with Verizon for 20 years. We have had as many as 5 lines, a home phone, Hum, and Jetpack. Although we transferred to another carrier last month, I incurred a past due bill of $180, because we were still under contract for the Hum and the Jetpack. These are normally $15 per month together. I was unable to use their website after the mobile phones were transferred, so did not realize that they were still charging me for 4 gb of data. I waited to cancel the Jetpack and Hum, because it would have cost me more to buy them out before their contract date.

I have been Verizon customer for more than 5 years, maybe 7~8. On 06/17/2018 I activated additional line at Verizon store. I paid the activation fee at the store. Last Month I received my bill and it was noticeably higher than usual. After reviewing the details I discovered, that I had been charged again line activation fee. After waiting about 20 min. I was able to contact Customer Representative Katelyn and get the double charge reversed.

A little over a year ago I decided to leave T-Mobile for Verizon. I only did this because my wife retired me and we started traveling across the U.S. She's a traveling nurse. We were going from Baltimore, MD to Evansville, IN nearly every weekend. T-Mobile had about a four-hour gap of no service. Went to a Verizon store in Evansville and the guy actually gave me a phone to test on my road trip. That really impressed me. My wife and I left Evansville with a Verizon LG G5 phone. We lost signal for about sixteen seconds that entire trip. It was around the GAP (Great Allegheny Passage) the phone buffered for about 16 seconds. Yes, I counted. It was that trial that had us leave T-Mobile. Let me be very clear. We never once in five years had an issue with T-Mobile. We just needed a reliable phone signal in our travels.

Be aware of Verizon’s fraud scheme. If you ask for a refund because of automatic payment that you wanted to change, they will only give you a partial payment and then say they paid you in full and you have to pay the remaining balance again. My bank has told me that Verizon is trying to fraudulently get me to pay twice and do not pay them. They are harassing about a payment that they have already received and refused to pay it back. Then they are threatening to send it to my credit. Check your bank statement folks. I plan to file a lawsuit as well.

I would rate CenturyLink as zero stars, however, that is not an option. I have been a loyal customer to CenturyLink for over three years. Where to begin? I have had numerous issues with them over the years between moving, repairs, terrible customer service reps. Still I remained loyal to their company. Let me tell you that it is not worth it. The company is corrupt, that is why they have several lawsuits filed against them for their malicious practices. I have remained a customer because despite their problems, for the most part they had been able to rectify the issues in the past up until the past couple of months. I have tried to work it out with CenturyLink but they make it impossible to remain a valued customer.

This is not reflection on you, but you may forward this message to the (parties-that-are-in-charge) that make the decision on your phone deal and offers. For 18 years we have been loyal Verizon customers and have spent well over 20K in that time frame, I recently called to take advantage of some of the phone deals you had to offer such as a two-for-one. After, speaking to THREE different departments from Sales to Customer Care (Oxymoron) no one had the authority to offer anything to us as a LOYAL Verizon CUSTOMER as you do for NEW CUSTOMERS. At that point Verizon helped us make a decision in making the switch to another carrier that was willing and able to give us what we sought to do with Verizon.

10 minutes ago I wish I could give negative 100 to this Store. Wasted my 2 hours and messed up my phone. My old number is not working, and store staff especially Ethan, blame on customers for his mistakes and lack of knowledge. I paid $74 for two lines activation and monthly bill for the 1st month. Simple porting of my phone and keeping the same phone numbers was not possible due to irresponsible attitude and lack of knowledge. Please don't use Verizon or at least this store. Oherwise you will regret after losing your old phone number and phone not working.