Verizon Wireless Reviews

Verizon has lost it in the last several months. Dial their support number or 611 and they send you a text message with a link to click on. I have tried opting out of this forced on text message but can't. I have called them 5 times and now they blocked my text messaging instead. I have had other bad experiences with them lately and they are not near what they used to be. I am on a unlimited plan so my cell gets 22GB data but my home internet device that they call a hotspot only gets 15GB total period. This is not the leading mobile provider anymore.

About six months ago I bought the insurance. I dropped the insurance years ago for the fact that the deductibles were sky high. The only reason I changed was because I was told the insurance extends the factory warranty on defects indefinitely, so if a defect happens that I am not responsible for they will cover it. They kept their word the first time but the second they would not. Spent four hours on the phone for nothing, the phones speaker, battery, and screen were glitching but still would not uphold the warranty. Wanted me to upgrade. I am dropping them tomorrow.

Verizon are pure evil. Satanic worshiping monsters from the depths of the blackest hole in our universe. Maniac greed, convoluted evil billing schemes and greedy overbilling. Disgusting customer service. Stick with Cricket or companies that won't pillage your life and drag on your soul with their aggressive violent evil collection agency schemes...

DO NOT under any circumstances consider signing on with Verizon Wireless for your cell phone service. I have had nothing but problems with them from the very beginning and I HAVE ONLY HAD THEIR SERVICE FOR A LITTLE OVER ONE MONTH!!! Calls to their customer reps had absolutely no effect, they will not accept responsibility for their billing errors and will not work with their customers to make sure they are happy. I signed up for the 55+ plan which is $55.00 per month and the first bill was $176.00!!! THEN THEY DISCONNECTED MY SERVICE because they claim they mailed me a bill which I never received.

Often text messages and phone calls never make it to their intended recipient. There is a dead zone where I work so I can't even use my phone when I am at work. It isn't cheap to go with Verizon either; I've been with them for several years and the service seems to get worse as time goes on.

I have spent about 2 years with Verizon now and I hated it. Their prices are so expensive, for what you pay for 2gbs you can get unlimited with T-Mobile. Paid off my phone and switched. However, I was left in the dark. When I asked customer service what the process was and when/how to get my last bill, they said they would send it. I never received my last bill. Tried to pay it online, but my account no longer had access, even when I tried using their FAQs for disconnected accounts. My last bill was NEARLY TWICE what I typically pay and was never told why or given any breakdown. Then I was charged $8 to talk to a human for less than 30 secs while she took my payment (one that I should have been able to pay online). They clearly don't care about their customers at all. Oh, its also a $200 deductible for a cracked screen, despite paying for insurance. I'd rather upgrade and put down a down payment for that much, its about the same. Overall, extremely angry and disappointed in their lack of service and money grabbing.

Never have I experienced so many dropped calls. It sucks. I literally cannot talk on my phone because I never have enough service to call. I usually have enough to text but even that sometimes doesn't go through. I pay a ton for unlimited data only to find that I never have it when I am out anyways. Disappointed.

My service for my phone and MiFi has done nothing but continues to go down. I have lived in my house for over 30 years. Yesterday my wifi has gone to no service. Verizon has researched my devices. Within a mile from my house full service. I'm sure it's Verizon's equipment, not mine. No longer receive or connect calls in my house in the basement. I've been a customer for years. Why having problems now. I'm not in a rural area. Come on Verizon, quit blaming it on me and you not taking responsibility. Looking to maybe switching to AT&T as soon as my 2 year agreement is over. Totally frustrated.

Verizon Enterprise has a special arrogance, a nastiness in attitude that screams, "we do not care. You should probably switch to AT&T." We made the mistake of switching our company wireless business from AT&T to Verizon Enterprise and it's been one regret after another. From more dropped calls and call failures than we ever had with AT&T to a billing system which works sometimes and doesn't work others so that something as simple as paying our company bill online can be impossible.

I have been a customer of Verizon for 25 + years. I have purchased multiple phones for my family throughout these years. I recently purchased a new Google+ 3 phone from Verizon for one of my daughters. So the screen cracked and I contacted Verizon to replace the phone using the insurance I have paid for every month for the past 25+ years. They send me a new phone but the SIMS tray is missing. I contact Verizon customer service and they tell me to send the replacement phone back to Verizon and they will send me another phone. OK, Receive phone, all's good. Then I receive my bill. There is a $50.99 charge for a retail device trade-in adjustment. I contact customer service regarding the charge. They tell me that the second phone I returned that was missing the SIMS tray was from a different carrier.

I've been reaching out to Verizon to lower cost and after being a loyal customer for over 15 years and having 5 lines I was told there is nothing they could do for me. Needless to say Verizon prices are higher than all of the other phone companies out there today, and this shows me how they do not value loyal customers. After 15 years with Verizon I will be leaving them today! For much cheaper deal new phone and unlimited data for almost free. ****Loyal customers Verizon does not appreciate our business and it's been proven today!****

Traps you into high cost contract with excessive fees. Verizon has extremely high priced mobile service contracts. I was thinking of leaving, and was offered a discount in January. When I finally left in April after 3 years and no contract was charged $185.

I went in to Verizon today to switch my phone to a different model, in fact a number MotoG model, currently however I'm still stuck with my Turbo 2 that has a bad battery. I was told I can switch phones because the other one is also 4G. Basically I'm stuck with one ** phone that's 4G that's been grandfathered in, and I can't even switch to a newer model. So why the ** do I have a contract with these ** if I can't even switch 4G phones. I get it morons have been begging for 5G now - I'm not going to be one of the people who contribute paying for extremely expensive phones just to have data, and buying into tumors. Congrats idiots and ** you Verizon, I'll review my contract and hopefully I'll find a loophole through your **.

I've had the 4G "Hot Spot" for many years. At first paid monthly $50/month. Two or three years ago went to "pay as you go". Since then constant trouble logging in. Every time I tried a different procedure. Today got the message: "This email is to confirm that you have been de-enrolled from My Account. If you would like online access to your Verizon Wireless account in the future, please visit www.verizonwireless.com and re-register at My Account."

Not available 24/7 as noted. Need for help happens at all hours. Got new service and MOTO E5 phone. Sign up ok, but agent said set up was $25 (?). She did most of it, did not charge. I need more help to use. Verizon closed after 9 pm. Closed. Can't log in. Closed! SUX!! Most companies want our money and to do as little as possible. Verizon too. Bad customer service from the start. Bad approach for increasing sales. Won't accept my cell #, says it is incorrect. NOT TRUE. NEED A HUMAN TO SOLVE, NOT A "ROBOT" CHAT AGENT!!! Really angers me and turns me off to Verizon. A VERY BAD INDUSTRY.

Verizon seems uniquely adept at alienating and frustrating good, long term customers, don’t they? I never selected Verizon…they just took over the company I had selected like a street gang collecting digital territory. I contacted them because I received a past due notice which stuck out as odd since the account (like all my accounts) is on autopay. This is how I pay virtually all my bills. So I called the number on the notice and Drone #1 answers, asks for my name, account number, address, yada yada yada…then proceeds to inform me of my delinquent status and can I make a payment. I inform Drone 1 that this account is on and has always been on autopay and the last time this happened (a decade earlier) they blamed it on a software upgrade and had to manually re-input the payment data to reinstate autopay. They then advise me they must transfer me to another department and after a series of clicks I am disconnected.

I tried to pay my bill on the phone but all of sudden their pay on their phone system no longer worked and kept me throwing for a crazy loop. Called in 3 times. Each time the same mess. So I try to call in customer service only to get snotty answers and even the supervisor is unhelpful. Supervisor does NOT know how to fix either the non-working phone system NOR the online log-in system, which by now I also tried and also is not working. Customer service has no clue how to fix it either of them. I tell her, "I am going to switch from Verizon to Spectrum." She does not ask how she could be of help to keep me at Verizon - which is just as well.

They may have a larger coverage area, but the service in their network is poor. Service very spotty. For a plan that is more expensive than most the reliability is awful. My phone loses service constantly. Not worth the price.

Verizon Wireless truly is one of the better cell phone providers regarding reception areas and they use this to their advantage. It’s also one of the most expensive. Their unlimited plan is really unlimited, however once you hit a certain cap on data usage they slow your data speed down. Videos don’t play through and take extensive times to buffer. Download speeds are at a crawl. Webpages and searches take extra long to download. So while they do allow limitless data on some of their expensive and overpriced plans be prepared to receive slow service once you hit that data cap. They also charge $7.00 now if you need to talk to customer service regarding your bill.

We have a plan for 24Gb a month, and in the past 4 months, all of a sudden we're going through them like crazy. For the last couple years we always had leftover GB that carried over. Our usage no more than before actually I believe it's less, according to Verizon, we're going through data like crazy.

For the first two plus years, my reception was perfect. One day in August of 2018 it went haywire. Nobody could hear me if I called from home. Verizon made every excuse under the sun for months. Finally, a tier two tech told me the truth. They're changing their towers. I either go with another carrier or just wait it out. I spend a lot of $$ for lousy service.

We attempted to close out my elderly father's Verizon account by buying out the phones he obtained from Verizon and paying off the monthly bill, only later to find out the Verizon store did not close out all three lines as we requested (and the store personnel assured us they had closed out) thus Verizon continued to bill him for one of the lines. When we asked them to correct their mistake they refused. In order to finally get the account closed, we had to pay their unjustified bill for services we had asked to be discontinued and which they assured us they had discontinued. Verizon is a bad company to do business with. One might as well beat one's head against a brick wall as try to get Verizon to resolve their own mistakes.

I am trying to replace my phone through my insurance, and was told by a Verizon store employee that it was an "easy" fix. After 2 hours on hold and one employee who hung up on me and never called back, I didn't find it so easy. I was constantly told inconsistent information depending on the support staff, and was asked for my information again and again and again. After prompting multiple people, I was eventually told the drawn out process of getting a new phone setting reset, backup, factory reset, verification, and and twice I had to call the primary account holder to verify that I was able to do this. Overall a satisfying representation of how cell conglomerates and insurance companies scam people into buying new, more expensive phones instead of replacing insured ones.

We bought 2 Samsung Galaxy Note 9 phone during Thanksgiving. But there was a problem with one of the phone which the customer service was not able to solve. So they sent me a new one and I sent the defective one back. For some reason, they tagged the return phone to the other line on my account and as a result charged me $999 for unreturned phone.

I have had nothing but terrible customer service with Verizon. I bought a new phone, it was defective. They sent me a new phone... which is refurbished and also defective. The phone disconnects me from wifi continuously. We have 6 phones and are on limited data because we cannot afford unlimited data through Verizon. Because my phone disconnects from wifi, I ended up using over 4x the data that I use each month. My family was without data for 2 weeks because of this. They will not reimburse me for the data I used.

I have been a Verizon customer for several years paying several thousands of dollars. I have my mom & dad on my account and have been very loyal. I have also used them in my 20 years in business of Property Management. They are not the same company as in the past. You have to work with customer service for several hours & days and still do not get satisfaction. They want to take your money monthly for years but treat you as a number. I will be looking at other options as I deserve to be respected as a long term customer not a number.

I will never recommend anyone to use Verizon. Their customer service is horrible and their service is horribly over-priced. Switch to Spectrum for the same service at half of the cost. NEVER AGAIN WILL I EVER USE VERIZON.

Had internet and phone for 1 month, then canceled service. Was overcharged by their admission... $40 on my first bill. There is nothing high speed about 1 Mbps. I will never order services through this company, not even Fios.

We decided to make the investment to buy a couple of new phones. The one for my husband didn't last 3 months. Verizon's answer was to send us someone else's old one that was refurbished. Their explanation was it was a certified refurbished. However, after 5 months that phone died. We went into the store and they tried to get out of replacing it or fixing it. They said that since it was a third party phone off of a business line the warranty is null and void. The person who had the phone before they refurbished it had a business evidently that was tied to that phone but had nothing to do with us as we don't have a business. It was a way that can try to not have to fix it. Their answer was to buy a new one.

Unfortunately Verizon doubles their mifi prices from $60 every two months to $50 every month for the same product. I tried to cancel my membership and get a refund, not realizing it’s impossible. Verizon will let you cancel, but will not give you any money back, so you lose $50 just trying to cancel. It’s a below the belt approach to customer retention. I spoke with three different managers and none would help. Never going back to Verizon after this experience.

Worst customer experience of my life. I wasted $200 on a Prepaid MiFi plan with Verizon which was considering moving to a family plan - but that’s definitely not happening anymore. My MiFi started getting really hot and restarting itself over and over all day long so I called customer service and they told me they can’t do anything about it. I told them it’s obviously a technical problem because I’ve been charging it appropriately and I taking the charger off when it’s fully charged, they kept telling me it’s not their problem because I’m a prepaid customer and then finally someone said I have to go back to the store I bought it from to exchange it.

I called Verizon Wireless because, I ported my number on 4/30/19 and now on 4/6/19 my phone was no longer making or accepting calls saying my port didn't go thru. Kierra was my customer service representative, She was Polite and knew exactly how to help me. She called Walmart Family Mobile to assist in the port. The Walmart Family Mobile representative who answered didn't speak English clearly and proceeded to tell me that my number was deactivated and I needed to reactivate my old phone to port the number. Kierra asked him a question about network speed, he was confused, she asked him if he was from the porting department and he replied with no. She asked to please be transferred to the correct department. The porting department answered and Kierra explained the situation and got my number ported over quickly.

I logged onto the Verizon app and selected a $50 plan and attempted to pay for it. Instead I was charged for a $70 plan. I then called the customer service number and had to wait about 25 minutes before someone picked up the phone that I could barely understand. I explained the situation and requested that the $70 charge be reversed. The foreign woman told me that was not an option. I told her she was wrong and that the charge can be reversed (many other businesses have done this successfully because it is how credit cards and banks work) and she argued with me. I asked to speak to a manager multiple times before she put me on hold then came back herself and merely reiterated the incorrect information I had already rejected.

My phone died on me a couple days before I planned to leave the country. With tons of other loose ends to tie up before leaving, I wondered how I would manage to get a new phone. I stopped by the Verizon store in Littleton and Jordan set me up with a new phone very quickly and efficiently. I was pretty impressed with the professional service! Thanks very much Jordan!

I bought a Verizon phone last summer. They charged me $100 bucks just for one line. Then a few months down I was told I had to pay over $300 three times for a month alone. I am on disability and couldn’t afford this! I talked to a representative over the phone via chat. They said they couldn’t bring down the cost too much, only $11 dollars less than what I’m paying now.

If you are traveling overseas with a Verizon phone and the phone is lost or stolen, you can count on Verizon being unable to help you. At best, every single incompetent moron you speak to there will waste your time. You will think you are able to report the phone and order another. But instead, you will get another message later saying the order wasn't placed.

I have nothing good say about my experience. I was told about a bogo deal and decided to purchase an extra phone and all I had to do add an extra line. Then was told I had to wait 3 months to get the credits applied back to my phone. Well now 4 months have passed and called 6 times and was told a different story every time. My last call from Verizon said there wasn’t any bogo deal and I’m not getting any credit. So I was lied to from the get go. The employee lied to me just to make a sale. Do not go here.

Verizon emails say, "Unlimited data if you agree to let Verizon get their payment directly from your bank account." I bought a Verizon Jetpack, cancelled our landline that also had unlimited data, because most the calls that come on our landline were scams anyway and now I have unlimited data through Verizon. Also there is a Verizon tower less than mile from my house. So I am all fixed up with my mobile Jetpack and unlimited Data. Ha Ha Ha. Goes good for few days then am informed by text that my unlimited data is almost used up with 20 days to go. Verizon evidently make their dictionary, because their definition of unlimited does not agree with Webster’s. How are they allowed to get away with this Obvious bait and switch???

My father, whom is elderly, came into the Verizon store with the intentions of purchasing another phone and putting it on his current plan. He was not told of many surcharges that would be on the first bill. Much to his surprise the bill was outrageous and unaffordable. Upon calling several times to understand the bill, more charges incurred. I feel that they took advantage of an elderly person and things need to be change. I, his daughter, called to straighten this matter out and got nowhere. My final straw was to bring the device back and put him on his old plan with another company and they told me that we would be responsible for the outstanding balance of the new device. We as consumers should take a stand for our elderly parents and do what is possible to have companies treat them with the respect they deserve.

Upgraded one of my phones on my account through Verizon call desk. Ensured that shipping would have phone in my hand by Sat 3/30/2019. Received confirmation email stating such. 3/30 today no phone. Chat (David) blamed it on FEDEX. No work around and my Mother will have to vacation without phone. Also messed up billing. Attempted to charge me 45/mo more by opening new account instead of adding to existing.

I was told for two weeks from several different customer service reps through 5 different phone calls that my refund was issued only to find out on day 14 from a supervisor that my refund was never issued. All kids with bad attitudes in this company on the phones. Shops elsewhere!

I went to the store in Abingdon on Thursday afternoon and was immediately greeted with smiling faces. I was then led to John's desk where he was very accommodating and had quite a few solutions to my major problems. He was able to look over each part of my account and wasn't afraid to double check with Logan, another friendly coworker, at the desk near his when I threw him for a loop a time or two. John and Logan definitely changed my past impression of going to the Verizon store with a negative demeanor. Now, I will never hesitate to walk into the store because I know I will be helped efficiently and in the best manner. I left the store with a new phone, lower bill, still some money in my pocket, and a better peace of mind. Thanks to the new employees at Verizon in Abingdon!! I will now love giving my business to you all. -Kate

I lost time and money trying to activate my new phone the Galaxy S10+, Verizon never figured out why the phone couldn't active. The worst part of the experience is how one tech tried blaming me. After reactivating my phone old phone I plan on return the S10+ and switching to a company that cares.

My iPhone 7 stopped working. The Apple store said it had quality issues that they would fix no charge but when Apple saw the receipt, they said the phone was refurbished. So Apple said take it back to Verizon. We thought we bought a brand new phone at the local Verizon Store. Verizon said take it back to Apple. I called Verizon 800# support a week ago. We came to a reasonable agreement for a replacement phone. Since I hadn't heard anything, today I called Verizon 800#. Nothing had been done for a replacement phone. Nothing was noted on my account for our 'reasonable' agreement. No resolution. But Verizon will be happy to sell me a new phone.

Verizon overcharges on this iPhone and the only way that you can get your Bill down to a reasonable fee is to allow them to put this phone on your Credit Card so it no longer costs you an arm and a leg. I am no longer working, so I ask to reduce the cost of the phone as I have a landline--I got it down to $40 but it has to go on my Discover Card. I have had this phone for 11 years and I am really disappointed that they insist that I put it on my Discover Card.

Verizon offers buy one get one free deals telling customers it will take up to 3 months to credit payments to the account. They never credit account. When contacting customer service they then claim phone does not qualify for promotion. They flat out lie to customers and steal your money.

The service really is pretty good. Living in the country we are more satisfied with Verizon than any other company that we have tried. We have not yet tried AT&T. They are promptly responsive and they guide you through set up in a smooth transition. Have never had any major issues with them. I do think they are a bit on the pricey end and could still do well if they charged a bit less. I rarely give any company a tip top rating but I will if I truly believe they have done everything in their power to please customers. I do not think that they have or do however again they are a really good company.

On December 29, 2018 my wife and I went to our local Verizon store here in Orting, WA. Verizon had iPhones and Google Pixel 3 phones on sale. We met with Brandon **, who from my understanding was the store manager. After he went over the positives and negatives of each phone, we decided to purchase the Google Pixel 3. The regular price was $830 with a sale price of $630. In addition, we purchased cases and screen protection for the phones. When he gave us the total price due it did not include the phones. When I asked, he said the price of the phones would be added into our next twenty-four payments. I told him that was not acceptable, I wanted to pay for the phones up front, so I didn’t have a monthly payment. He told us it would take two or three billing cycles and then the full credit would be applied, and we would then be able to pay the phones in full.

Verizon stability as a network by far exceeds the rest, although their customer service skills when it comes to any issues and showing flexibility which network issues or device complaints is beneath the other competitors.

I had been a customer of Verizon for the last 7 years for my cable/phone and internet. Over that time I have paid this company more than $13,000 for their services. This year I started to have some financial issues and needed to reduce my monthly payments. I called and tried to get a better rate and was basically told they could not adjust it. I had to cancel the services. I was told that because my current contract I was going to have to pay $140 to break it. I called customer service and after being on hold for over 30 minutes I spoke with a rep who said I would need to speak with a supervisor. I asked to speak with the supervisor and was told they were in a meeting. She said she would transfer me to their voicemail but instead she disconnected me when I called back. It was now after customer service hours.

The only problem that I seem to have with Verizon is that sometimes the single fades because of air wave overload. The agents are very good about solving the problems by switching me to another tower. They are very good at replacing the phone when it goes bad, just call them another phone is sent out and you send the detective one back. All in all I like the company and service.

In November of 2018 Leanne an operator for Verizon cancel my plans. Since that time I've been trying to get it back. I've been promised by several operators, talked to at least 20 that things were going to work out. Hasn't happened. They are now charging me $70 above and beyond what my old Plan used to be. In the old plan was 700 talk and share minutes, unlimited data and unlimited hotspot with a thousand text messages for $168. Now I pay $220 for 2GB data and hotspot for 2GB. Every time I call they say, "We'll take care of it. Will take care of it." Nothing ever happens. If not for all my friends and and family being on Verizon I would drop this company so fast and make their head swim. Integrity is something that they lack completely. I might add I had an extra line on my old plan. I since dropped it. And to be fair they did reduce bill by $35.

Verizon has to be one of the most expensive mobile carriers around. I have been a customer for over 10 years and waiting for my most recent device to get paid off so I can switch providers. Verizon has good coverage and you pay for it. Their customer service leaves a lot to be desired, so I try to use forums to find answers to my issues. I’d look into other carriers first before using Verizon.

I’ve been with Verizon for 6 years or more. They’re great as long as you don’t have any type of issue. One of my phones hasn’t been working for over 2 months. I’m still being billed though. I have called in and went through chat numerous of times. I’ve been promised ticket after ticket have been opened only to find out they never opened a ticket to begin with. I have asked for manager after manager only to be told one would call me and they never do. I have spoken to a manager only to find out they aren’t a manager and even though it’s been an on going issue they refuse to escalate the situation. Just this week alone I have been hung up on more times than I can count on top of spending already over 5 hours on the phone with these people.

Verizon Wireless is the worst company to be with. They are a freaking rip offs. They cut your phones off while on the phone making a payment then charge you reconnect fee which is a ** joke. Then charge you a rep assistant charge because you can’t do it online. Switching ASAP. Not to mention the hold time to get someone in the wrong department.

I was a Verizon customer from day one - literally day one - 26 years ago if I remember right. A few months ago I had to call customer service because - you guessed it - a "mistake" on my bill - once again in their favor. I lost count of how many times over the years that happened. I told whoever I was talking to that particular time "you know, I have paid auto insurance many years longer than I have paid cell phone coverage, and there has never once been a discrepancy in my bill - NEVER ONCE!, how is it I'm on the phone with you every other month trying to figure out why you're saying I owe you more than I do??"

I had been with a competing wireless carrier for 10 years. I had many issues with that carrier but I stayed with them out of loyalty (my son worked for them). I had trouble getting a signal in my own home and no signal in our little cabin in the woods. Every time I called customer service this carrier promised me that new towers were being built as we spoke. They said in 6 months "you will get a signal with no problem." They told me the same story for years! About six months ago I called once again for the same reason. They have me the spiel of new towers and I got very upset. The customer service agent was short with me and I got more upset. I called right back and talked to a different person who said he would send me a "booster." He took all my information, told me it would be 8 to 10 days to get here. Long story short (ha) it never came and there is no such "booster" that they send to people to get a signal. This company lies consistently.

Verizon wireless are scam artist and a bunch of hustlers! They will tell you one thing and your bill will show another. Do not buy anything from them. They are the worst cell phone company ever!! The worst.

I few weeks ago I purchased a new computer system. We were not able to download or install all the needed software to use this new computer. Not enough speed. Contacted Verizon who told me there was nothing they could do about the speed. Per the tech that was scheduled to come out it seems that our area has grown so much and so many people are using Verizon that it has slowed down a lot. That is a crock of **...I was scheduled to have a new outside antenna installed to see if that would help. He said it wouldn't so did not even come out. I was told if I wanted to cancel my contract that would be fine and they would not charge me a fee for that! They are jerks!!

Yesterday my new iPhone crashed. Went to the store and was told the only thing that they could do was overnight a replacement or pay off the new phone and repurchase. Because my kids are out of the country for spring break I went to Xfinity and purchased a phone. I can’t believe that there was nothing else that could be done. We'll definitely be switching carriers as soon as the phone is paid off.

I have been with Verizon for over 12 years and until recently I have been very satisfied with their service. That is why I stayed with them so long, even though they have been the most expensive. But for the past 5 months I've only been able to receive a very unsatisfactory percentage of calls (This is my business phone). I have been through customer service representative as well as their tier 2 technicians. They've run tests after tests, I've reset and factory reset. They've sent a replacement phone, all without resolving the problem. Today I called and again the same protocol, except this time the tier 2 technician asked what problems I have and as I was there explaining their phone disconnected. I know it was theirs because I was speaking to them from a landline. I guess it's time to switch!

I got approved by Verizon for a phone, tablet and a jetpack. I was happy with that. I'm a OTR truck driver so I was on the phone with Verizon representative to help me set up for the account so I can see the bill on my tablet. He told me that he also can set it up for my girlfriend to be added to the account since she helps me paid my bills when I get paid so nothing would be late. As we talked more about it he also said that he can also get her a phone as well and have it sent to her address instead of the address of my mom's, which is the address on my license.

For 18 and a half hours (so far) I've been without a phone. Now this may not be such a bad thing if I were 16, and all I had to worry about was a pissed off girlfriend that couldn't get a hold of me. No, I'm a small business owner who couldn't reach ANY of his vendors today, nor could they reach me. I dealt away with a landline years ago, as I'm always on the go. Come to find out, Verizon scheduled tower maintenance today with absolutely no warning to customers. As a result, I missed out on 3 bids! This is how I support my family and household, and really don't like the fact that it was interrupted with no warning, or way of a plan B. I get the fact that it has to be done. But having some way of letting people know that this is in fact gonna happen, so they can in fact have some other option, wouldn't be such a bad idea. Cheers Verizon, and thanks for the sandpaper today...???

Had 2 installation dates, have nothing! They didn't notify me or anything. Needed me to re-send a bill, then they mixed me up with another customer's account. I went out and faxed to them, to no avail!

I ordered a Gizmo Watch for my daughter (whom is special needs) on the 6th, spent 200.00 paid in full for the watch. Received it on the 8th. Was on the phone with tech support for several hours troubleshooting, Watch did not work so they told me I could go to the corp store that was 30 miles from me and get a replacement. I drove there on the 9th (the service in the store was very poor). So, I left the store thinking that the watch was in working order. Did some shopping. After getting home put it on charge for the night. On the 10th I left for work and tried to call the phone several times throughout the day to no avail. It would not take calls nor would it call out.

This is a very low level service! I ordered an iPhone and within two days they had to deliver the order. The order was paid from the bank card, but the order was not delivered, because their team in the fight against fraud closed the order and did not notify me about it. I don't have a bad credit history or crime etc. But this team of scammers did not return my first payment when they closed order! Who is a crook?! Order Number: ** Order Location: Q374001 Order Date: 03/13/2019

I had a Galaxy S7 Edge & I noticed my monthly bill rising up, after going to the store there was many people complaining also. After, I lost my job & filed chapter 7 bankruptcy, Verizon started hiking my phone, turned off my internet, other & my phone started getting very hot!

I went to my local Target with intentions of switching from Metro PCS and the young man (I'm 73) Talked me out of it, saying if I'm going to be doing genealogy research I'd be better off, with Verizon's 55 + plan which is an unlimited call, text, internet service for seniors and costs $60 @ month. I ended up on a 4 line family plan that costs over a $100 dollars a month, pretty sad that Verizon and Target allows that practice. To top it off I get very weak limited internet, weak or no phone service. I went to my local Verizon store to straighten out the wrong plan I was on, they sent me back to Target, and after dealing with phone salesman and 2 mgrs. 1 of which I waited 2 hours or more to arrive, they finally contacted a Verizon rep. who was able to get me on correct plan.

Beware. When I sent back my equipment via UPS it was lost. UPS could not verify the tracking label sent to me, nor locate the package. Verizon (who uses UPS) said this was my issue and turned over to collections for $900 in equipment returns. I have a history of returning equipment on time with them but they did not care. Numerous calls to Verizon and Susan ** were not returned. Shortly after they turned me over to collections they called to ask if I would come back after I had switched to Comcast. Shows total lack of systems to know this consumer and everyone he comes in contact with will never support this brand again.

Well, not a fan of Comcast which I had one time. Check out AT&T one time, not crazy about the salesperson or price. Other house is Medicom. Meh. Verizon is getting crazy on price, dependable for sure. Looking in the future of dropping the cable and try out a Roku.

Several years ago, I saw a commercial for Verizon, whom I was already a customer of, so I called to take advantage of the offer. I should have known when the commercial only played for a week and then morphed the following week into another type of offer. However, the agent assured me, I would have 10 gigs for $80 a month for a multi-line plan. When the bill came, it was not what was promised, which had been the case almost every time I changed plans with them. When I called to investigate, I asked for CUSTOMER RETENTION, not customer service.

I went from Cricket to Verizon and regretting every minute! I am always out of service, I guess they don't have enough towers? Now I am stuck in a 2 yr contract that is lousy! Cricket seems to be the best service I have had and I was never out of service with them. I guess you get what you pay for and I am paying dearly. My advice, go with Cricket! Unlimited service for $60 and you are never out of range like I seem to always be with Verizon. I hate this crappy service.

I was at your store at Walnut Hill and Skilliam Ave, Dallas, TX. I was greeted when I first walked in and the sales associate was Victor. Great smile, happy to be helping and ask the right questions to pinpoint my needs. He is a asset to your brand.

Two years ago, I went to Verizon Wireless store to change upgrade cell phones for the whole family. We got 4 new phones and we terminated a old phone number that had area code of an area where I used live. However Verizon kept on charging our credit card for about $130 per month. After two and a half years of fraudulent charges, we have complained to multiple people in the organization. They agreed to pay out 1 and a half year worth of fraudulent charges in credits to our current bill. When we reviewed the statement and found out that they provided about $700 ($40 x 18 months), not $2,340 ($130 x 18 months). When we complained again, they indicated they cannot reimburse data, text, taxes, 2nd line access fee and etc. Verizon fraudulently took our money and refused to give us money back and told us to sue them if we would like. They told us that we will just end up using more money in court. They have robbed, lied and threaten us.

Verizon Wireless used to have good customer service. I would call the 800 customer service number and get a rep to help me right away. Verizon does not have phone reps anymore. Must have been too costly so now they've transitioned to "Digital Assistant" which is essentially a live chat customer service. Last night I had a simple question that on the phone could be answered in a 5 min or less phone call. Because of the technology and typing involved (and losing connections as you go from retrieving a code from them via text to trying to find the live chat screen again) I spent approx. 3 hours with Verizon last evening when it could have been handled in a 5 minute phone call. Live chat is nowhere near the efficiency that a live phone rep can offer.

I have been paying for my mother's cell phone service for years. She passed away late January. I left the phone running for February to field any calls, etc, end of life stuff. I used her phone and Verizon's online support to cancel the account for both her phone and iPad. This seemed to go well. The service was definitely cancelled. I cancelled on the 9th of this month (March), which was one day before the cycle ended. A few days later, they still charged me. This isn't even the problem, life happens, billing didn't get the memo, whatever. I wasn't mad, as it seemed pretty simple to rectify. I am the person on file as having cancelled the account so I'm thinking this is cut and dry, easy. But this is where my problems began...

Verizon is a good company but their pricing and policies need an update. They are too expensive and you should be able to keep all unused data indefinitely. Do away with Verizon up rewards, that is a waste of time and money. Focus on better prices and plans.

Had Android service for 20+ years with Verizon, this year husband and I decided to try out the iPhones since most of family are using now a days. We purchased two iPhone XRs that were sent to our home. Bad experience since the beginning... No instructions on how to port from android to IOS, and for over two months now been back and forth with customer service over continuous dropped calls.

I am tired of them selling "Unlimited Data Plans" for an exorbitant amount of money and then throttling the speedway back to the point a simple YouTube video will not play. This is false advertising and is the reason I will be ending my business with this horrible excuse for a company.

I paid cash for a Samsung J3. It was activated with a $40.00 per month plan. On the third month, 2 days after paying for that month, my wife made a 3 min. call to Canada. The charge was just over $2.00. 1 day into the month they shut off the phone with no notice. They send texts for every other reason, but not this. They still have 95% of my $40. The call is covered. When customer service told me why they shut it off, I told them it was a thoughtless way to treat a customer relying on their service. They were out Nothing. The Rep. waived the charge and turned the phone back on. 3 years ago I had Verizon for 6 months and said Never again. In this new location I have no other choice. Same old Verizon.

In the 20 or so years I have been a Verizon Wireless customer I have experienced first hand the continuous shift away from honest ethical business practices in its middle management who take no responsibility for their front line staffs actions both unintended and nefarious. The corporate lack of oversight and policies adopted by Verizon Wireless have made it too expensive for consumers to fight for fair and equitable treatment when problems arise with service and when manipulative staff try to meet their internal goals at the expense of consumers.

I think it is ridiculous. You can only pay the devices off in one lump sum and are not able to make extra payments toward the principal balance throughout the contract period. Not to mention that the plans are overpriced when you can go to other providers that charge one set price for talk, text and data usage.

We pay over $200 a month for unlimited Service but it is not unlimited. If you can't talk without a dropped call, you can't text, you can't watch a video because they have throttled your signal, then it is not unlimited. If they are charging you for a service then they need to supply what they are charging you for. If not that's called stealing. If they cannot give you what you are paying for then they need to stop taking people's money for it.

Been on the phone for over an hour for these morons to turn on my prepaid service that I paid for 4 days ago. Literally been through 10 foreign speaking operators, keep getting transferred only to have to give all my information again. This is pathetic. You can't even be decent when I'm trying to buy your service. Maybe I should tell them to piss off and go back to Straight Talk. Never dealt with crap like this from any company. Get your business together, and work on your customer service.

iPhone went dead. Brought it to Verizon Wireless store on Old Country road in Plainview. Said my phone dead and I had to purchase new iPhone, which I did. When I returned home and contacted Apple, they were able to restore all data back to original phone. I went immediately back to return phone and dealer refused to refund my money. I was able to contact the Verizon Wireless Corporate Regional Manager. He was wonderful. I returned to store and dealer was forced to give refund immediately. No bully tactics this time. Verizon Wireless you rock. Just go to an authorized dealership and stay away from the store in Morton Village Shopping Center in Plainview.

Verizon claims to be the fastest network with the best service, but its a lie. In my home I have no service at all, my phone only works on wifi. And even around my area, I cant even use internet. They make you pay for unlimited internet, but it does not even work. The hotspot feature is the slowest processing I have ever seen on a phone. They tell you the iPhone will be able to download things super fast, but in actuality it takes hours. I should have never got this service, stay away. Go with AT&T or T-Mobile if you can.

I have been with Verizon for more than 8 years. Last month, I called them if they can offer new customers some good plan. A lady told me that I will pay $130 (including 1 phone payment $23 - two month haven't paid off yet) including everything. After I paid offer my phone I will only need pay for $105 plus tax $6 which is total $110 everything included. But after that I received a message says that my month bill will be $149 and I called right back. The lady put me on the phone for 1 hour and then she texted me with the previous price confirmed $105 plus tax. Now when I check my bill, it's back to $155 again. I called them and they just said they can not do that price anymore and they want I enroll auto pay. How ridiculous that is? Will you trust a company like this? NEVER DO BUSINESS WITH VERIZON!!!!

If you ever go to a store that says Verizon, document everything! They lie, cheat and steal and it is up to you to prove it. We took my 85 year old dad in to close his account and three of us witnessed the transaction. He was told he could close with a zero balance. Furthermore, the rep verbally trashed the product, because their broadband is a horrendous ripoff. We left satisfied and then my dad got a $710 bill. First, they made me physically track down their lying staff in multiple locations...and they keep lying. After multiple written complaints I ended up speaking with executive offices but they don't care... If you can't prove they lied, then you have no standing. Yes, they videotape transactions, but they won't even look if it is against their benefit.

I can not imagine a worse experience than I had at this store and with Verizon customer service. In the store it took them a long time to find the phone I had chosen online, and the official Verizon website said it was in stock at this store. Then after they sold it to me, they told me they could not activate the phone, they didn't have the right "box", their hardware didn't work well with the new phones, and their concern over personal information. I was there almost an hour and came out with a phone I couldn't use and no accessories because they were not in stock. Then began a horrid day of trying to activate my phone and transfer all contacts, etc.

Had to get a new phone and I decided on a iPhone. I don’t even know why I went there because my bill was so messed up all the time. And there’s no arguing with Verizon. I bought a iPhone 6, later found it’s an iPhone 4. The guy stood right there and apparently was lying through his teeth. And I know he knew exactly what he was doing. He knew I had no idea about the phones so it was his opportunity. But why? Does he keep the extra cash that I spent on iPhone 6 and got the 4? I was glad to see this guy. He was around my age, not real young so I thought he’d be more understanding. I’m done with Verizon. They have screwed me for years, my own fault I guess. But businesses should be honest, people work so hard!! I work 2 jobs.

The biggest tech-related mistake I have made in the past 30 years (and I worked for the world's largest software/OS company) was to switch back to Verizon Wireless. Their customer and tech support is awful. The phone I bought was defective and when I requested an exchange they wouldn't do it. I'm a Lyft driver so the phone not working properly literally means I am losing money. I have 30 years more tech experience than anyone I have dealt with at Verizon and they still wouldn't listen.

The last two or three months my phone keeps prompting me to connect to different hotspots as I drive. This caused me a problem with my parking application that did not connect in the end and I got a parking ticket. In addition to this I use my phone mostly for work and unless I am at my home or regular offices the reception is very poor. Exploring other carriers to move out of Verizon if the problem persists.

I have had a Verizon plan for two+ years and it did work out very nicely. But the last half a year I have had terrible terrible reception so I bought the new Verizon phone for $180. Anyway my reception didn't get better. I barely had two bars on the phone. I called customer service but nothing came of it. Zero. Zilch. Stayed the same. But recently I had a clincher. I bought the new phone about a month ago and one day I did drop it and the screen snapped in half. I do understand I shouldn't have dropped it, But it shouldn't break from that. Anyway, I took it to a Verizon store and they were very unhelpful and RUDE. They did not help me one bit!!!

I visited this store and I was apprehensive to switch from Apple to Android. The male salesperson said I'd receive a $750 credit plus my iPhone X trade in. So I wouldn't have to pay an installment per month on the phone. Well, I never received my credit. I've spoken with the store manager several times and says she was escalating the issue. I've always had to call her. She has never called me once. It's months later and no resolution. I'm stuck with paying $30 dollars extra on my monthly plan because a salesperson wanted a sale. Do not visit this store. Verizon Wireless customer service told me it was my word against his and gave me a lousy $100 credit off my phone bill. Well, they're making an extra $30 dollars off my monthly plan. I'm disgusted by this liar salesperson and disgusted by Verizon's response to the issue. I will not get service from Verizon ever again.

I just got off phone with Verizon Manager Ryan employee Id **. 10 minutes conversation. With some very and nasty people. I 1st spoke to Tammy in financial services. To describe her in conversation: Tammy didn't feel like explaining the pay options to me as I asked. When I ask Tammy in financial services a direct question. She repeats her own same answer, to Express no interest in answering me. She was inconsiderate. Tammy seemed to have a rude demeanor. Tammy in financial services made me uncomfortable. I asked to xfer to supv thinking the supervisor would be willing to help and he didn't. So Tammy transferred me to Ryan employee **. And he wasn't listening to what I explained.

My signal is getting worse in my home in Leota MI. I called technical support. They wrote a ticket to check signal and told me, "Yes your signal is very low to use your WiFi," that they are not going to fix the problems with signal because of political and cost reasons. I pay top dollar for version phone services. I can't afford top dollar for WiFi so I don't know why I can't get the same service paying the same amount of money.

In July I ordered 2 iPhone 8s. One for me one & for my son and as part of the BOGO promotional offer. I was required to add a new line which I did (for my son). I was assured I qualified for the deal by the sales rep at the time. I've been charged FULL PRICE for BOTH PHONES every single month since then. I've spoken to customer service 3 times on the phone/chat for over an hour and they keep saying they'll take care of it, keep in touch on the progress and nothing happens.

I’ve been a Verizon customer for over 15 years, same phone number. This company has horrible customer service and their in store reps outright lie. I went into a local Verizon store to see about getting wireless internet access. The guy at the counter says to me, ”We can provide you with internet access for $20.00 per month". They actually charged me $150 for the supposedly $20.00 per month for 15 days usage a month. The store employee flat out lied to me, he must work on commission. Other companies have MUCH better and honest representatives. Stay away from Verizon.

This company has horrible customer service and their reps in stores outright lie. I was into a local Verizon to update my plan and the lady at the counter says to me ”Oh since you are here we are offering a $20 tablet right now”. Now I really don’t need a tablet. However for $20 I said sure right. I found out later the $20 was a deposit. They actually charged me $200 for the tablet which I then had to pay on for the next two years and if that isn’t bad enough there was also a 2 year CONTRACT on it they didn’t tell me about. And no I’m not an idiot. I’m an intelligent person. I’m telling you the employee flat out lied to me, she must work on commission.

I’ve been a Verizon customer for several years. Bills have always been high, and Verizon isn’t usually helpful, but recently, I purchased two phones for my kids for Christmas using a buy-one-get-one free offer. The sales rep assured me that the amount she quoted was all I would have to pay: no hidden fees. I told her my bottom line, and she stated that I would NOT be charged more than that. Then January rolled around, and my bill was over twice as it was supposed to be. Hours of “reviewing my bill” in the store weren’t helpful (I can review my own bill; I don’t need a CS rep to read my bill aloud to me). I’ve spent hours on the phone with Verizon, and I still don’t understand the extra charges, which is what Verizon counts on. Other companies are cheaper, better, and have MUCH better representatives. Stay away from Verizon.

I did a promised payment and they disconnected my service 5 days before I called. Talk to David. He said there was a problem with system. He said he will reconnected service in a hour. Never happen. Called back again. The person was like a machine talking and talking. She not even let me talked then she transferred me to another person. Third person put me on hold at the end in order to reconnected service. I end up talking to 5 persons. The customer service is horrible. They don't realized that thanks customers they get pay???

On the 12th of February I went online to order a prepaid plan to use on a Samsung Galaxy S7 I owned from when I was a regular plan customer. I picked a plan then received a phone number and my credit card was charged the fee for the plan. The receipt says I will have my new sim card in 2 business days. Two days go by and I get a large envelope in the mail from Verizon. I opened the envelope and only received the receipt for the plan I purchased. I called Verizon and asked if they could send me a Sim card. The guy I talked to said he needed to connect me to the prepaid department after about 10 minutes on the phone with him. I waited on hold for maybe 20 minutes and hang up. I called back and a automated message says call back during normal business hours. I called back the next day and waited 8 minutes exactly before someone answered.

Never received the sim card they sent. I canceled after speaking with a Rep that assured me that I don't owe any money since the service was never activated it. The billing Department says otherwise: As soon as the sim card is shipped you are bill for the entire month. Other wireless companies don't do that. What a scam, stay away from this unfair business practices!!!

For the second time in 24 hours, cell phone service in my area is down for multiple hours. Unfortunately, Verizon does not have a 24 hour customer service line, so it is necessary to wait until they open at 7 A.M. for assistance. When Verizon is finally reached, the typical response is to blame the consumer, the phone settings, etc.- never an admission that Verizon equipment is to blame. Verizon also refuses to open a ticket until they hear from a large number of customers (I work in a hotel, and we try to get everyone we can to call). Because of the area I live in, I do not have a choice outside of Verizon. I also can't just switch to wifi, as that is nearly non-existent. I am dependent on Verizon to keep contact with my elderly mother, who just recently suffered a mini-stroke and is in rehabilitative care.

I have been with Verizon for over 15 years, same phone number. I added 2 people to family plan, and the amount of costs monthly are double what they were 5 years ago. They used to charge me a $5 late fee, and all of a sudden they started charging me a "reconnection fee", at $80, for 4 lines, without telling me, and I never lost service. When I try to catch up, more charges are added each month. Finally got rid of a line. I have a tablet connected to Verizon wireless and after 3 years, it wouldn't even charge anymore, so I paid the $150 deductible and used insurance, and they sent me a new one with a broken screen. They want another $150 for a replacement, and it took me years to pay it off because it cost me $900.

I would urge all existing and prospective Verizon Wireless customers to read this! I've been a VZW customer for over 21 years. Recently dropped my Samsung and broke the screen. Went to VZW Store in Pelham, NY, where I live--Sharalie, the manager, & Wilfredo, customer service assoc. told me more expensive to fix than to buy new. I told them I've always used & like the Samsung. Sharalie told me too expensive, that I should get the "New Google Phone"-- that "The New Google is The Hot New Phone". What they led me to believe and what I thought I was buying was the Pixel 3. What in fact they sold me was Google's years' outdated first phone, The Pixel--and charged me $800! This was not just a misrepresentation.

I have never had such a bad experience in my life, my blood pressure goes up every time get put on hold or even worse, disconnected. If you do not answer their questions in a timely manner they hang up on you!!! What a great way to treat your customer. I remember several years ago when moved I was in Florida at my dad's, I spent over three hours in five different calls trying to arrange the transfer and set up. The last call took 50 min. in a hot Florida parking lot before it all came together.

Verizon Wireless has the worst data speeds inside Fort Hood, service bars displays full bars however, once you try to browse the Internet you will notice the slow data speeds immediately. I have ran a couple speed tests and the best I was able to get was 0.50 mbps. This is ridiculous slow and at times your browser will time out and not even open pages you are trying to open. I have contacted Verizon Wireless but haven’t gotten any resolution. I am tired of paying premium price for service and not being able to use my phone when I need to. I spend most of my day at work so it’s just ridiculous to pay for service I can’t use for the most part of the day.

Customer service sucks??? Too big to talk to representative, everything is automated. Long time customer getting ready to leave. Even to the point you have to have so many words just to say I'm an UNHAPPY CUSTOMER!

I did a trade in for a new phone at a store and my old phone never made it to the warehouse. I have called into the customer service now 5 times. Spent over 5 hours on hold and retelling the issue and never got resolution. It has been the WORST experience I have ever had with any customer service group.

I’ve been on a solo plan with Verizon for coming on to roughly two years now. Over the course of that time, I’ve been nearly paying $150/month for my phone and unlimited plan, and on the occasions that I’ve asked for it to be lowered, there’s nothing they could do. Just recently, I purchased a Pixel 3 XL from them, and it had been horribly buggy and an all around chore to use it.

I’ve been using Verizon’s MiFi for remote work & personal ISP for over 15 years. The original “Unlimited” Plan I use slows the connection speed way down after you cap 15gb/month. That slowed speed is documented at 600 kbps aka .6 use to functional albeit it bit slow. All of a sudden 2 months ago the slowed down speed is so slow as to be unusable - under .1 down & .5 upload mbps most often.

I have a problem with one of my devices. I spent 2 hours on chat trying to get it resolved. Why chat? Because the phone access is not available during off hours. So I had to stumble through the chat which is not the best way to troubleshoot this problem. After 2 hours with no success Verizon said they have created a "ticket" whatever that means. Turn around time for the "ticket" people to get back to me is 3-5 day!!!! 3-5 DAYS!!!! Glad Verizon is on top of this. I will lose some business thanks to Verizon. I would switch but in the remote part of the country I am in Verizon is really the only option so I am stuck with a third rate carrier who can't seem to fix problems in a timely manner.

I have Verizon wireless account with 7 lines of 2010. Last week My Services was suspended! No worry. Bill is paid on time. No billing issue. Called Verizon and they said the suspension came from the Fraud Dept. Asked to talk to them after explaining what is going on and asking why they said the line is being reactivated again, no explanation was given. 24 hour later the phone was suspended! Again called. Again redirected to the fraud dept. I stated it is the 2nd time in 24 hours the same is happening and asked why? No one knows. The line was reinstated but I insisted to find out what is going on because I use my phone for work. The service interruptions make me look very bad...and may cost me business.

Accustomed to deposits being posted before credits, I’ve made payment arrangements for my Verizon bill to be paid on the 1st of the month, when I get my pension check direct deposited. However, I’ve recently learned that Verizon posts payment to Debit Cards at Midnight, prior to banking hours so my Direct Deposit could be processed by the bank, resulting in reconnection fees of $20 per line - twice now! This past month, they charged me $40 per line, but after an hour of screaming at someone, they reversed $80 of the $160 charged, as they rightfully should have done, but too little too late! Verizon displays unethical business practices, so I am done using their service ASAP! Financial services stated that I should know this after the first time and make payment arrangements for a day or more after my direct deposit!

They actually deserve 0 stars but they didn't have that option! I've been with Verizon for 10 years and the customer service is straight **! Today I went to use my phone to find out it was suspended! I had a promise to pay set up for Jan/Feb. I paid 283.00. My next bill is due on Feb 20th! Not even due yet! I told them I need my services turned back on and they told me I had to pay another 263.00 today. Well I get paid on the 25th so I had a promise to pay the 20th on the 25th that they screwed up on. So confusing. Anyway they still won't restore my services because they want the money now!!! When I had everything set up! It's all on them! Their mistake.

Worst customer service. Wish I could leave 0 stars. Why doesn't Verizon care about their customers? I have been a customer for over 10 years. I decide to buy an older phone and have it activated. I go into the store and they activate it. Well the phone does not work properly so I bought a newer one. The first phone I bought was a 3G. They activated it January of 2019. The second phone I bought was a 4G and can access their newest network. It has everything the latest phones have to offer. However when I took into the store to have it activated they would not do so because they told me they retired the phone. The phone is a Verizon phone. I am an existing customer so there should not have been any issues.

I purchased a brand new phone a few months ago. I made sure at the time that it was an unlocked phone and that I was not getting into a plan. They assured me at that time I was not. Yesterday I went in to pay off my phone, make sure I had an unlocked phone and make sure I was not in a block plan. Was confirmed again I was not. I went to Sprint to switch over and found that my phone was indeed a phone that would never go to any other company but Verizon. Some kind of interesting way as how they write it. This is indeed an unlocked phone but it will only work on Verizon. What they state is it will work with any plan that it's applicable for. Well it's only applicable for Verizon so to me that is a lie. I'm still going to continue to berate them wherever I possibly can in the media and I am still going to Sprint one way or the other.

A $50 charge to buy your phone outright. A $30 dollar upgrade fee to even replace your phone! No reasonable explanation, just propaganda. Overpriced products and five year payment plans?! Get real Verizon! Shame on you!!!

On February 7, 2019, my wife cancelled her Verizon Wireless account to go with a far less expensive carrier. At the time she cancelled the account, we assumed that as she had already paid for the entire month of February, Verizon would credit her credit card 75% of the February payment. Experience with subscription services such as our cable and satellite TV services have left us with an understanding that reputable companies will issue a prorated refund when services are cancelled.

I am a long time unlimited talk, text and data plan consumer with Verizon. I received a text to call them about an “exclusive offer for 55+ consumers for $80 a month.“ The cost was actually $117 by the time they added taxes & fees to my current account which is now $109 per month. When I ask why I would do that since I know plan and our average data usage & bill. I was told that I would be charged for any data overages like that was new. We don’t go over our data and we get a text when we are getting close so that makes no sense. The new more expensive plan offered me nothing but a required auto pay from my bank.

I am going through a nightmare with warranty department at Verizon, and them following through with a 'fully - working' Samsung 7s cell phone which is under warranty. The phone charge port was not working inside the phone plus a number of other internal problems. Finally calling warranty for a replacement, Verizon sent a refurbished cell phone within 2 days. That was pretty impressive.

Nonexistent customer service at Verizon. It took 11 hours on the phone to migrate two phone numbers from postpaid to pre-paid. Every single step was creatively **. Love phone trees that take you nowhere? Choose Verizon! Love having your billing messed up every single time? Choose Verizon! Enjoy unhelpful unknowledgeable customer service reps? Choose Verizon! Whoever manages Verizon customer service needs to be replaced. The depth of stupidity is unimaginable and cannot be put into polite words.

I've had Verizon for 15 years. Recently I was helped by an online rep to switch my 5 line family plan to Prepaid from Postpaid. Here the problems began. My phone stopped working. Had to call to get it back on. My voicemail reset. That's right: I lost all my saved messages from 15 years ago, including from my now deceased grandmother. I called again and was told there is no way to recover them. The rep had not warned me that this would happen.

Buyers beware of trusting Verizon for products and services they claim to offer. I was a customer for Verizon for over a decade and they did not keep their word. Please save yourself time and take your business elsewhere. Furthermore, I had a perfect payment history with them for over a decade and they did not treat me well on January 22, 2019. I was so hurt at how they treated me that I had no other choice but to write to the VP with Carbon copy to CEO. All they did with my letter was pass the BUCK to someone else and I only received an apology. That's it! Over a decade, and I was no one to Verizon. What a wake up call. For your info, here is the letter that I sent to VP & CEO. Anyone reading this letter, I hope it helps you make a wise decision to do business with other Wireless companies out there. I've moved on to another carrier after a decade. Here is the letter:

I am requesting a full refund for the iPhone I purchased 4 month ago from Verizon. The iPhone 8 plus stopped working properly within 3 weeks of receiving it. I contacted customer care and tech support about my concerns and I was advised to do a system update and to erase all content and settings. I did this many times and nothing helped. I advised that I thought my phone was hacked after receiving text communication from Verizon. My phone has had issues with screen sticking, apps opening on their own, and keyboard issues when the keypad not opening or opening during a call. In addition to the drop calls, and network services errors. After many months of being unable to use the device, and bring my concerns to Verizon without help, I found out that my SimCard was hacked.

After years with another provider we switched to Verizon because of a discount I get through my job. WORST decision! It’s been one month and I have had issues with astronomical bills for services never ordered or used and dated a month prior to us ever coming to Verizon... That no one, at Verizon, can understand or fix (because they keep showing back up.) Then the first of this month my son's phone number is changed to some unknown number overnight. Verizon is unable to explain how this could happen and unable to give him his original phone number (that he’s had for years) back! Just unbelievable! Terrible business!!!

I have an ongoing problem with my payment account that Verizon can not or will not fix. For months now the payment accounts that I have had set up for several years without any problems have been blocked. I have contacted Verizon Wireless on multiple occasions to rectify the problem. On at least two occasions they assured me the problem would be fixed. The charges keep getting reversed but there is always money in the account. It's not because of insufficient funds in the account, but because the account cannot be found. I give them the proper routing and account numbers but nothing has been corrected on their end. Now both bank accounts have been blocked because of the "history" of my accounts. The irony of it all is I can pay with a debit card tied to one of the accounts.

I bought a iPhone 7 two years ago. I had it for 8 days and decided to return it because it was dropping calls. If you typed a message it was all over the page. The battery was worse than my six, and that’s just the tip of the iceberg. So I wanted a refund or a different phone. When you get a new phone from Verizon if for some reason you don’t like it you can return it within 10 days of the day of purchase. I went down to a local Verizon store and the salesman said, "You have too much turned on." I’m thinking I never had this problem with my iPhone six. He went into settings and started turning everything off. Making everything worse.

I was with Verizon since 2004 with 5 lines of cell phone. Each time I would change plan (add line, add storage, buy phones etc.), I would ask the rep. “What would my monthly bill look like?” I would be given a dollar amount of nearly $300 +. Then, I would call back and ask another rep. the same question again, and I would receive the same answer. I would do this 3-4 times (after my plan is changed and finalized). All reps would say the same exact or very similar amount (including taxes and fees). Yet, when I would see the bills, it would be MUCH higher (even considering the fact that the reps may have not known how to calculate the taxes and local fees).

Verizon doesn't care anything about their customers, all they care about is your money that's their bottom line. The only way they even seem to notice you when you have a problem is when you tell them that you will switch to a different provider and then it is a whole different story. Here is one from today. Keep in mind this is not about Russell Cellular stores. They are independent stores that sells Verizon service and equipment and can't help what Verizon does or does not do. They have always been very helpful.

If you're considering a change in cell providers cross Verizon off your list. All providers can give good reception today so choose one that is easy to communicate with and gives good customer service. That is not Verizon. This is the worst experience ever with a cellular provider. I cannot wait until my contract is up and I will never go back to them.

Verizon Wireless are a bunch of crooks! I’ve been a customer with Verizon for a little over 10 years now and recently within the past 2 to 3 years they have been declining with their service and increasing with their crookery! For years, I have 2 phones on my wireless plan, one for me and one for my daughter. In the summer of 2018 after paying off my phone, I decided to remove my phone from Verizon because although I have had the same data plan for years and never went over my available data, all of a sudden within those 3 months, my bills were showing data overage charges. My daughter’s phone was the only one left on Verizon. In December 2018, we went on vacation the Caribbean.

Our account was hacked two weeks ago and a guy changed our address and name to his. Bought an iPhone max and they wanted to charge us. I called to complain to really complain and the fraud dept lady treated this extremely normal and that there is nothing they can do but just cancel the guy's number. In other words this guy got a free iPhone max, used our minutes and data, changed our security question answer, changed our code number, changed our zip code, and ordered a phone. And Verizon just cancels serving this guy and reimburse us for his purchase. Their only suggestion was to change the ** password! The lady at the fraud dept was rude as hell and talked over me trying to complain. She said "this happens to millions of people every day, not just you". After 1 hour and 40 minutes on the phone they still have not changed our log in info! We have had Verizon for 14 years and I had enough of their ** customer service!

Poorest service I've ever had. Went into a corporate store to buy two phones. A 55+ was offered for a low rate. It never happen. I received my first bill for $140.00 +. Have called many times and visited their corporate stores without any respond. Verizon has the worse customer care department. No one make a decision regardless if they make a mistake or not.

I called Verizon about being hacked and new phones and iPads being on my account. They sent me to fraud department. I called fraud department and they deleted my number from my account!!! I can’t see what’s going on anymore!!! I refuse to pay for my account that they deleted me from! I’m still fighting with Verizon. DO NOT RECOMMEND!

I will never recommend anyone this awful company. You will spend your money for nothing. They promised us we will pay just $200.00 for all our equipment, it was a watch and a phone. But we got a bill with a payment of $300 every month. And when we were calling the company to verify what's going on?! They did not answer my questions!!! I asked why we paying for $70.00 more?! Is it a late fee or what?! Nobody can be answering any questions!!! The company is SUCKS! NEVER USE THEM. YOU WILL SPEND YOUR MONEY FOR NOTHING. And you will be on the hook forever after sign this contract!!!

I have been with Wireless for over seven years. My monthly fee for two phones (who I am not renting from them) was around $200 a month for 6 Gb. I have been dealing with a lot of problems of connection etc. for the last year. I call them: The thirst lady and gentlemen who help me were really polite and helpful. The technician WAS SOOO RUDE. They overcharge you. I switch to T-MOBILE FOR 80 DOLLAR A MONTH UNLIMITED. BIG SAVING, AND MY TWO PHONE WORK NOW. I hope this will help someone.

A bad experience from day one! The day I set up service it was not activated properly, I could not get help because acct was not properly set up, after that I had horrible service and could not connect some calls on either phone, then one of the phones completely stopped working, so they said to live with an O.O.S. phone for 10 days and continue to pay for a phone that was not working at all... On top of that the reps I spoke to were rude and unprofessional, unwilling to help and I changed carriers after 3 months, leaving Verizon Wireless was the BEST THING I COULD DO. If you are thinking of getting Verizon Wireless, RUN, RUN FAR FAR AWAY...

I have been on the chat line with Verizon service trying to lower my bill. After chatting with multiple individuals and being provided the WRONG information I received a bill for almost $700 which is almost 7 times my monthly bill. I finally was able to speak to someone live on the phone who told me, "So sorry, they were wrong but now we can't help you and you will have to pay this bill this month," and then proceeded to transfer me to 3 additional people all to be told the same thing, "We can't help you, I am sorry you feel this way but there is nothing we can do, we know they provided you with incorrect information but the bill won't change." Really? You admit it was the wrong information provided and won't work with me? As soon as my phone is paid off I will never use Verizon again. So much for trying to keep customers who have been with them for over 12 years.

My cell phone starts dropping calls and I spent over an hour on tech support just trying to find out if Verizon has a web page that lists outages for my area. I had to provide my phone and PIN and still no joy! In the end the idiot tech had me download their support app and then delete all my WIFI connections off my phone trying to troubleshoot my drop calls. All I wanted was to know if there was a problem in my area. Finally after an hour the tech admitted that she access to an outage map but customers did not.

I so regret leaving T-mobile. Yes Verizon gets good service inside state (Do not go outside state. They will charge you 500 for basically no service at all!!!). I went to Japan, paid for the traveling fee just needing it when I felt I was lost etc, and guess what? I ended up leaving my trip early because I was so stupid frustrated and had gotten sick so I really needed service (Thanks Verizon! Down $1,000 for flight an expenses plus paying return flight!). When I said the bill was unacceptable they made me feel like a criminal and that they were only going to do it because I had been a customer for a while and it was just them being so “kind”. Bullcrap! They acted like I was a criminal.

I have being looking to switch to Verizon Wireless since Black Friday. I finally pulled the trigger last weekend and since they offer free 2-day-shipping, I placed my order online. The next day I received an email with a tracking number and description of the devices that were shipped to me. The problem is, they only shipped 3 phones and closed the ticket. Now my account is set up with 3 phones instead of the 4 I ordered and the promotion from last weekend is no longer available. I have called every day since I received the package and I’m not getting answers.

We closed my account by requesting 4 lines be transferred to my husband's Unlimited Plan account. Verizon only transferred 3 lines, keeping account active and billable for $80 per month. On our end, everything seemed closed and we didn't receive paper bills for 11 months. When I opened a case and was told it was a Verizon error and would get a refund for all the automatic payments, I believed them. Hah. They opened and closed the case without any communications, and then continued to bill me and send the account to collections for $80 I disputed. They are criminals. We will be switching carriers. I feel it is my civic duty to warn others of how costly it is to be blamed for their mistake and receive zero justice or refund.

We went to a specialized sales agent who is specialized with Verizon wireless and works for them in Best Buy. When we asked her the details in case we wanted to change our network she went on telling all the details and when we specifically asked her about the corporate discount, she said, "Oh well corporate discount is applied to all and everything on your bill," and she went overboard and also said that there would be auto pay discount too and did not bother to say only bank account or debit card even after specifically asking her.

I have been having cell phone service issues since March of 2018 and to no avail I am still having the problem today January 2019. I have done everything asked of me and the problem still remains. I was told today that the area I reside in has marginal coverage area which is untrue because my neighbors all have Verizon and they are not having any issues with their devices. I am a Real Estate agent and not being able to receive phone calls and text messages is costing me business and money daily.

I was not a Verizon customer when I entered this store but after Jason repaired my iPhone with no hesitation or reluctance I am now. Jason also helped me purchase a phone and set it up so as my husband who has moderate dementia can use it. I am so grateful to this wonderful young man and his boss. They made us so happy. Will be customers for a long time and recommend this store and staff to anyone without hesitation.

After consideration we selected family plan and devices from local Verizon dealer. It was a close run between others. We mainly selected the plan according to price difference. We asked 3 times if 2GB plan for each phone. The replay clearly stated that fact. We also asked if the plan automatically blocks usage while reaching the 2 GB. As of today we learnt that we were given wrong facts. First of all, such a automatic limit would require additional deal with additional cost. Secondly, we were told that 2BG limit was for the whole family deal, not for each phone.

I wanted to put a NO STAR but it doesn't have this option. I am a very generous person and always tries to understand and please others. In addition, I am an elected official and I must provide some facts tonight and let everyone know to stay FAR away from this horrible company. I started out just wanted a phone when I was about to travel to Europe last July (2018). I did my research and found that Verizon was the only carrier that has a non-contact $40 per month plan for roaming in Europe. I guess that's when all the horrible things started.

Our family account was hacked twice and caused $8000 of phones to pay. We resolved this twice and out of nowhere my family of 8 all had their lines disconnected yesterday claiming we never fixed the original problem and now owe them the money. No phone call or email beforehand.

I signed up for home phone wireless in 2014 with Verizon. Monthly bill went up just pennies during the four years I had their service. BUT, when I got ready to cancel as I no longer needed this service, I researched Verizon and found the number to cancel service only to be told I would need to go to the office to cancel. Went to the local office and they called someone who spent time with me only to tell me to call a different number to cancel when I had access to my email account. I called that number only to be told to go to the corporate office to cancel.

The employees of this company will tell you anything just to get to the end and have the sale completed. The employees in charge of correcting this behavior pass the buck to other departments and have a I don’t care attitude. I tried to purchase home internet and wireless services through Verizon. I was chatting and got the home service part complete, I was then transferred to the wireless department. The rep asked me to complete a form, I asked him will this hit my credit again cause it was already hit by the other department, he told me no.

A very friendly Verizon agent on the phone promised me a gift card and a 200.00 coupon for Nest products if I would sign up for Verizon. I never received the gift card and the e-mails I got regarding the Nest products implied that they needed to be linked to Verizon to use them similar to paying ADT for home security monitoring. This was not mentioned at signing time. When I went to the Verizon site to determine the problem I was told that I needed to apply for the card by e-mail and that the time period to do that had expired.

I will say I left T-Mobile for minor reasons compared to Verizon. I have never received such horrible customer service. I thought they were too of the line. When I received my phone, it was hard to hear. It was extremely low. I mentioned it to the store I bought it from. They didn't care. Even when my account was set up, the lady put a false address and made up a pin on my account. Never did she ask me for this information. She was just trying to get the sell. Anyway, the sound was so low I eventually had to keep my phone on speaker. I bought my phone on July 4, 2018. I began making complaints, I also had every number coming in restricted. People confirmed they were not restricting their calls. Also, missed messages, messages that would receive and send 9 times. I kept calling and complaining.

I have never written a review about any company until now. However, our experience with Verizon was so egregious, I felt I needed to warn other potential customers. Verizon Wireless is a horrible, unethical company. We had a credit on our account and suspended it due to a move overseas. Bottom line: Verizon absorbed our credit and refused to give us our money back when we closed the account. This company will steal your money if they get a chance. For those of you who are considering Verizon Wireless (although I strongly discourage it), NEVER suspend your account with a credit balance. Your money will disappear.

My husband's phone was cloned, so Verizon just shut his phone down without even telling him and charged 314.00 for international calls which he never even made. We spent at least 5 hours on the phone yesterday. We are going on the 6th hour on the phone waiting for customer service. Every time we get a representative, they tell us to hold again. We even spoke to a so called supervisor just a few minutes ago. Guess what? He couldn't help us either! I am so disgusted with Verizon. No phone and now no help. They deserve a zero.

Having paid monthly for the insurance on phone replacement that we were told covers everything, we would expect our $1000 phone with a lot of features (the Zenfone AR) to be replaced with a phone of similar specs and value instead of a $250 phone with half the memory and way less features (Motorola z2 Force) as no other choice is given for replacement since we are still obligated to pay off the first phone. They do not tell you the insurance will not replace with an even remotely comparable phone.

Let me start by saying thank you to Barry at the Verizon store in Arlington Texas off of Green Oaks for trying his hardest to take care of the mess up that was made by Verizon. We were switching over from another carrier. Called on a Monday 1/7/19 said that the SIM cards will be sent in the mail. We get the sim cards and they don’t work so we go to the Verizon store. The account first offer set up incorrectly by Josh from the call center. Barry goes to import our numbers from the other carrier to the new phones. We decide to get new phones because the old ones wasn’t supported by the Verizon network so we were eligible to get new phones. Once the phone numbers were imported into the Verizon system Verizon is unable to fix our account.

I lost thousands of texts using Verizon's backup and restore function. They claim this is a backup and restore. It is not. It is a synching function. Verizon limited how much data could be backed up to the cloud and inadvertently deleted consumer data. When you such back up, the now remaining data overwrite your phone data and deletes all the data that Verizon deletes from their cloud. They do not tell you this. You are left to believe you are backing up your data so you can access historic data perhaps lost on your phone.

FALSE ADVERTISING!!! DO NOT get their data plan for internet. They lie about the amount of usage you get in your plan, then when you agree to the contract they hit you with $2000 in data usage in a week. I had two different Verizon employees tell me beforehand that my data usage plan was unlimited "just like my phone's and iPad" and within a week it changed. They also told me that you have to talk with billing and you get stuck on the eternal hold for over 30 minutes with no one ever picking up. I've got a copy of an instant message with them where they assured me that I was unlimited data.

They have my mailing address and email, but still insist on blowing up my phone every month the second my bill is past due. I called to complain and they said it's in their terms & conditions. Last year I got TWO texts AND a voice message on Christmas morning, three days AFTER I had made a payment. How intrusive! I don't know what makes them think their customers need to be babysat but it makes paying them my very LAST priority.

I was with Verizon Wireless for 8 years and had two phones under a payment plan that I ended up paying off early. Three months after having the phone paid off I canceled service and went to a different provider, which has been great all the way around. Now for Verizon, they come back at me and want 350.00 a line for canceling service. Okay, so as for Verizon I recall in January of 2017 they made the point public that they have done away with the contracts. So when I did the new phones in 2017 and 2018 they mislead the consumer like me into keeping service with them thinking they have the peace of mind to pay the device off and cancel service at any time. They deceived me and millions of other customers.

If they have promotion that is suppose to recycle your old phone to get new one, please avoid doing it. I didn’t receive cash and when I called to Verizon, they even told me that they didn’t receive my phone while I gave it to the receptionist. Thanks got I have receipt, if not I almost lose everything. I emailed to Verizon department about complaint and instead they offered me credit for my phone bill. I am still not willing to accept about what they have done to me. Please stay away from Verizon as far as possible.

Do not buy a Google phone! I bought the Google Pixel 2 and within six months it would not turn on or do anything. I didn’t do anything to the phone and when I took it back to Verizon to try to get it exchanged for a warranty they said there was a tiny crack in the back of the phone that had nothing to do with why it wasn’t working and that would cause it to not be covered under warranty. Verizon was not helpful at all and basically told me I would still have to pay over $500 that I still owed on the phone and when I sent it back to warranty they would charge me $650 for a new phone.

Just before Christmas I tried to use my phone and got a recording that I didn't have enough minutes. I've paid $100/yr for the last 4 yrs and always have carry-over minutes (that's how much I use my phone). Called customer service and spoke with rep. who said I had $116.40 in minutes, but my time had expired on 12-13-18. She said she would refer to her superiors and gave me a number to call back in 24 hours, which I did. That number said my "future update could not be completed??" Unable to contact a human at customer service or *611 after that, as my phone number did not exist and call from a landline said "you do not have a Verizon acct" - per robot. I sent a complaint to FCC who promptly contacted Verizon and the day after Christmas someone from the Executive Office contacted me via email and left a contact number and ext. to call her back.

I was with Verizon for about 8 years. Yes, they are overpriced but I stuck with them because they had great reception in my rural area. The reason I left them almost 2 years ago? They are STILL trying to make me pay for a phone that I traded in to them when I upgraded phones. I paid my portion of the phone before I traded it in. When I went into the store to discuss it with a customer service reps, he was extremely rude and told me that I had to pay for the phone, that they have in their possession! So I decided right then and there that I was switching carriers no matter the cost. Now they've sent me to collections even though I paid my final bill in full, all $1300 of it... So, save yourself the trouble and go with anyone other than Verizon. They don't care about their customers.

Prepaid phone couldn't be refilled because of blocked credit card. Had a $40.00 plan. Wanted to downsize because of non use of data. I bought a $30.00 card. Entered PIN into phone and credited my account. Wouldn't refill phone until another $10.00 was added. Tried off and on online and by phone to customer service for 2 days to rectify problem. I was hung up on or call was dropped. Tried to add $10.00 to account today with a borrowed credit card online. Wanted the full amount of $40.00 plus fees. Went to the Verizon store. Explained situation. They tried to start a $30.00 plan. They couldn't. I had to pay $11.00 to refill my old plan that I don't want to get my phone working again. 100% customer satisfaction. I don't think so.

Greater than 20 years with Verizon (customer before they even became Verizon) and I have to say I have become so dissatisfied with their customer service. It has become a culture of "not my job". I want to be able to walk into any Verizon store when I have a need whether it be to make an adjustment to my account, get a new phone or submit a claim for a phone through the insurance. There was a time when I could walk in and the associates could help with all needs. Now they just hand you a phone number and say, "We can't do it from here."

iPhone sporadically rings on incoming calls. Provided visual evidence of ringing problem to employees at Verizon 10031 E 71st St, Tulsa, OK 74133. Verizon tech, **, refused to honor phone warranty. I'm stuck with worthless $1000 iPhone. Never do business with the name VERIZON. They are at top of list of blood sucking corporations.

I cant go into detail. I have been on the phone and the internet with them almost 3.5 hours. Their website stinks, they obviously don't have enough staff. I'll be so happy to get rid of them and would NEVER RECOMMEND Verizon services for ANYTHING EVER.

Updated on 01/07/2019: Today I went in after a long week of going through fraud prevention and was approved for 3000. I wanted 3 iPhone XR. I wanna told I could not get three phones instead I had to get 1 phone an iPad and or two watches! I didn’t need the iPad or watches but next to me was a couple of ** kids who were also applying and got approved for the same amount and walked out with their phones. Meanwhile I as a ** woman was referred to fraud prevention and I’m standing there with my driver's license and debit card just like the kids standing beside me.

I will not go into all the details of my experience at the Verizon Store in Springboro, Ohio except to say Jake ** was very helpful and kind with a sensitive issue. Highly recommend him if you have to go through the pain of getting a new phone when you don’t want to.

I ported my number to T-Mobile on the 20th, auto pay to Verizon was due on the 30th, so on the 30th Verizon took $55 out of my account, I waited on hold for 45 min. finally spoke to an agent, where I was informed that Verizon won't give my money back! their excuse is they can't refund money on a canceled number! So there policy allows them to take money out of your account using auto pay when your number is canceled but they're not allowed to give it back! Nice huh. I'm very frustrated with this situation. Verizon makes way more money than me, yet they steal my money and I can't do anything about it?

I am going to try and keep some perspective here. I come from the time of 300 baud modems that would take 27,000 seconds to download a 1 MB file. That's 7.5 hours. Now, I see speeds of 1 or 2 MB per second over my Verizon MIFI during its 15 gb initial download allowance. After that, however, we enter the smoke signal phase in which 300 baud is the norm, only now and then getting into the multiple KB per second range. If, like me, you have acquired an Xbox or Netflix habit, you are up against required downloads for the Xbox of many 10s of GigaBytes and in some cases, near 100 GB. For Netflix, even ordinary HD, requires near 1 MB per second to avoid endless stops for buffering.

During the past three days, five and a half hours Verizon Fios has been unable to set up my new account. Fios has not only been unable to set up the account they cannot even maintain the information in their files after they waste hours of your time documenting it! This has been a nightmare of the highest level. If this is the kind of service they offer to sign up, what would the actual Verizon experience as a customer be like!!!

I would really give a - star for their service. Half of the customer care don't know what they are in for. They keep transferring calls to various teams. If you are fortunate enough you will end up in good guy who know what he is doing. Else you will be transferred. I got transferred 7 times and finally landed up to same place where I went in through automated voice. I think their robotics is better than human employees they have. Am happy am no longer part of them. And never ever in my life opt for Verizon or recommend to anyone. I would say like me for pixels phone craze don't fall into Verizon trap. Just save money and get a phone in own. Lesson learned.

After much discussion with various people representing Verizon (at Verizon store, over the phone and via online chat through their website), I discovered that their rates change depending on whom you speak with. On December 26, 2018, I confirmed via online chat through their website that to add a 2nd line to my service, with the minimal service plan, it would cost a total of $50+tax/month. I had been on a $30/month plan. I confirmed the amount several times to be sure.

I had Verizon prepaid for several years and my experience was wonderful- no troubles. It was nice being in total control of my phone and my bill and no contract. It’s a little expensive buying your own phone to get started- depending on the phone you want- I chose an iPhone and had to pay for it out of my pocket, but I was needing a new phone anyway. I do believe sometimes you can use whatever phone you have if it’s Verizon compatible- but not definite on that. Anyway, if you choose to go prepaid I don’t think you’ll regret it!??

I was a customer for Verizon wireless since 2003. I knew the rules and fines print. In the spring of 2015, I realized that my monthly payment keeps growing. I was informed by the representative that bills were forwarded a month in advance. At the time, customer representatives would give fake names or identification. When I would call back to try to resolve the matter with Verizon Wireless, I was told "There are no record of you calling previously".

I ordered a new phone over a month ago. Verizon shipped it to the wrong address and acknowledged that they did so. A month later, 8 phone calls, and AT LEAST 6 hours of their HORRENDOUS hold music, I still do not have a phone. NEVER ORDER A PHONE THROUGH VERIZON AND AVOID THEM AT ALL COSTS.

They Erased my voicemail and can't get it back. Messages from loved ones passed and my son when he was little. No help from them at all. They have done this before. Waited on hold for a total of 35 min. Horrible customer service.

Verizon provides great coverage, great customer service, most cost efficient and have been around for a long time. I've been with them, and their predecessors since 1977. Their plans for improvement are very techy.

At first glimpse the "Verizon UP" credits earned system seems like a nice bonus. Each time you pay your bill you earn points and after a certain amount of points you earn credits. For every credit you can choose something to use it for. Well I received many credits and each time chose "$5 in Device Dollars". Eventually I banked $80 "device dollars". Problem was when I went to USE them on a new phone I was told at a VERIZON store (not a 3rd party!) that I could only use them when purchasing online. Apparently that's not true as was admitted by a Verizon UP Customer service rep.

Existing Customer unable to get current offer. Verizon prefers for me to leave and go to Sprint for the current BOGO offer. I had been a customer for 12 years. I can’t believe that they spend so much money to attract customers only to send them to a competitor over a stupid promotion.

I’ve been chatting with techs for 1.5 months and spoke with many techs trying to fix my WiFi calling while out of cell service area. None could fix it, they finally told me to “call” an advanced tech, when my issue is that WiFi calling isn’t working after turned on. Finally I gave up and ordered a new phone which hadn’t arrived yet when WiFi calling suddenly turned on, but it connected me to a stranger’s account so everyone sees me as him and I received texts saying his accounts had changed phone numbers, to my number I assume. Huge security and privacy issue for us both. The chat techs can’t fix this either, I had to explain the story to each new one, and they sent me to three different techs, without explaining before leaving chat, and then they completely disconnected and sent me back to the automated chat so I had to start over and explain the whole story again.

I called to discuss my phone payment. They (Verizon) said my bill was not paid. They said I would have 24 hrs. to pay it to get it turned back on. I told them they (Verizon) sent me a email saying I was good until January. They again Verizon said I owed $120.00. That would mean the past due and future bill. The 2 women I spoke to were very rude. I told them I would call them with the date I pd. it and send a copy of THEIR email! She said do that and hung up. The Verizon on Harvey by the Muskegon mall has the worst customer service I've ever had to deal with. I will say the Apple Ave. Verizon has the best people working for them. I hope they realize that. I also hope the others I mentioned get an attitude adjustment and a reprimand for their thoughtlessness and snotty remarks. Verizon will be losing their customers if things don't change soon. 5 hrs. later my service was back on. No explanation. Their records were wrong!

There is no sense in using a service that is supposed to be unlimited when it is so slow most of the time I cannot even watch YouTube. Most times it barely holds up to 3G lol! I am switching back to ATT or T-Mobile. Hope this helps.

My 4 year old iPhone is useless. I had trouble with my everyday phone (also 3G) so I wanted to switch back to my "older" 3G iPhone... THEY WILL NOT LET ME! WHAT THE HECK IS THIS? I was told I needed to buy a new phone!!!

Worst Customer experience. I have been with Verizon for over 16 years and it seems the excellent customer service they were once known has declined. It is difficult to get a live person on the phone and either get transferred or they have you call another number and say they are unable to transfer you. They charge you a fee to pay over the phone with an agent. The fee is $7.00. Outrageous! Next up is a horrible experience I just had today where I chatted with an agent about an order I placed with another agent. All I wanted to do was follow up on the order.

I’m going to make a very long story short. I called sales department to upgrade 1 phone and the guy convinced me to do both phones on my plan and add a tablet and I’d get buy one get one $750 off. Which of course they will not honor now after telling me to wait 2-3 bills and now the return policy is over. So now I’m paying for two of the most expensive phones and a extra line and a tablet all on unlimited data... They said there’s nothing they can do...

Let me preface this with I have the entire transcript of this. My intent this morning was to upgrade 3 of my 4 iPhones. It occurred to me that there should be a monthly corporate discount on my bill, I didn’t see it. Truthfully, I never pay attention to the bill. It’s pretty static each month so, unless it seems off I don’t look. Today I looked because I wanted to upgrade my phones. I contacted Verizon via chat to inquire as to why the corporate discount was not on my account. I was satisfied with the answer. It’s because I have an unlimited plan. If I change plans, it would apply. I said, "Oh. No. I don’t want to do that. I’ll keep my plan the same." If the discount never applied in the first place it’s fair to say I can’t miss what I never had. We both (lol).

So sad it’s corporate idiots at their best. After 3 weeks with little or mostly NO service they show up and tiptoe around any public announcements. Then some person in a corner office thinks they can smooth it over with a community event giving away RED CROSS health kits that were given to them. Now 10 weeks later they invite us to free cookies and milk to cheer us up for Christmas because we have all been inconvenienced by the 4th worst hurricane to hit the USA. Really sad and embarrassing for a US company. Is this company based in California or close and they are that far out of touch? Can’t wait to switch. My little account is only 15k per year but hundreds have had the same experience here in Panama City Florida.

The customer service for Verizon Wireless is the worse!!! Their customer service relations center is a complete joke. I had the worse experience with Tonya and Kim. Both have these nasty, thinking they are better than the next person attitudes. I was told by Tonya that she doesn't have these problems because she pays her bills. I needed a little bit of assistance with a bill for 24 hours and no help was given. I had a legitimate excuse.

I have been a Verizon customer for a couple of years and no longer under a contract. I signed up for Mint Mobile on the 5th of the month and ported my number over. My Verizon account was immediately locked out, so I could not do anything or look up anything with my account. I also googled “does Verizon bill in advance” just to make sure I shouldn’t expect any charges. I went by the top result which comes from a Verizon website saying “Verizon bills one month in advance...” and assumed since my charges occur on the 17th of the month I should not be charged anymore. I was just charged my normal $90 and called Verizon to question it. The service rep was extremely nice and helpful but stated their policy is to charge a whole month no matter when your service is terminated. So I am being charged $90 for a total of 3 days of service.

After using Verizon for about 15 years, I just switched providers. I was asked why I was canceling my account. I told them Cost and service. Every time I called with an issue I was told "sorry we can't do anything about the issue but we're so glad you've been with us so long." So I stayed with Verizon thinking I had no other option. Well today I switched! All five lines that I have been paying Verizon for are all with a different provider. But here's the catch... Even though I canceled my account, I will be charged for 3 weeks of service I will not get from Verizon! And once again the very rude customer service representative said "Sorry there's nothing I can do about that!" So rather than go back to Verizon... Morse code or smoke signals would be a better choice.

I have some issues with Verizon and I called their 800 numbers twice, each one took around 1 hour. Verizon Corp asks me to go to local store to fix the problems. When I go to local store, what they care most is selling their new promotions, they do not even try to know what issue I have. Then I told them I already deal with this issue for 3 weeks and customer service just kick ball around, they need to find a way to help. You cannot imagine what they do, they called local PD to ask me get out of store. Now I still need to find a way to solve the issue. Nobody in Verizon want to help is they make no money out of the service.

Verizon Wireless has unlimited voice for a charge of $1.99 in one whole day! Cannot be used outside of the country. Adding funds can be done online, by cell and by customer service associate that are too helpful and delightful to speak with.

I would have given 0 stars if possible. On June 29, 2018 I purchased 2 Verizon iPhones from Costco. We paid for 256GB and received 64GB. We returned these phones on June 30, 2018. We were told that the correct ones would be shipped to our home. They arrived and we returned them on July 19, 2018 and canceled the service. The phones were never activated. We never started service. The Verizon rep at Costco said that we would not be charged for anything. That’s the last we thought about Verizon until today, December 14, 2018 when we received a letter from a collection agency demanding $247.00 which was overdue. We had never received any Verizon bill in the interim.

I bought a phone from them hoping it would be the one. After going through 3 phones, I've given up. Even Motorola said it was a manufactured defect. They offered to replace my phone but I would be without one for 2 weeks, so I turned to Verizon. All they will do is replace it with a refurbished phone with the same problem. I tried to explain it to them but they just wouldn't listen. Now I'm sick with a broken phone no matter what I do taking up data charges.

Uninformed and seemingly uncaring customer care representatives; long wait time on hold and finally you are left baffled, confused and totally frustrated. After 20+ years with this company I will be looking for a new carrier!