Verizon Wireless Reviews

The guy at the store said it was simple, just use one of their tech apps...but it was not simple. The tech support couldn't even tell me how to remove the sim cards from either my old phone or new phone. I had to finally look at YouTube videos to figure that out after she insisted there was a hole on both phones to poke and get the sim. There wasn't. I tried working on it myself but the phone would not activate. From there I had to go to Verizon website chat which was no more help. Then a call to Verizon and after several hours, inserting and removing the sim cards, and several other steps, I finally had a working phone.

I have had Verizon phones and service since cell phones were invented. They could care less about customer service. No one should leave a store with a new phone that has not been activated and personal information transferred, or at least specific instructions on how to do those transfers. There is no option to leave reviews online with Verizon, again they don't care about customer service, they are too big, too important, and too wealthy.

It took them a week before they would finally exchange the phone which turns into over $450 lost revenue. They also essentially called me a liar and there wasn't really anything wrong with my phone. AVOID Verizon at all costs. You will do better with two tin cans tied together with a string. Verizon claims to care about their customers and offers the best support in the industry - this wasn't the case the first time I left them, and still isn't the case when I made the mistake of returning.

Supv Ryan answered his own version of the question I asked to set up payment dates. Ryan and Tammy are horrible representations of this company. Consumers be aware. They no longer seem to want to help you. I wouldn't be surprised if they create their own reviews since they are so rude so customers would not likely tell on them and they know it. Supv Ryan didn't deserve his position. I don't know why they put Tammy as a representative to talk to people since she doesn't want to.

Today a supervisor tells me it was escalated and they've denied the request to honor the BOGO deal??? Somehow I don't qualify & now there is there is nothing more I can do. I said OK then I want to send both phones back and cancel my account - "you can't send the phones back ma'am it's been too long." Whose fault is that? I've been trying to deal with this since July. I am not the first person to report this SCAM! I will be switching to Credo or AT&T before the end of this billing cycle. I do not have time to sit on the phone and argue with Verizon customer service over my bill every single month as others have reported. Very disappointed as I have been a LOYAL Verizon customer for years but this is ridiculous, they have lost my business. Worst customer service ever! This company does not deserve anyone's business. They lie and scam their customers.

The sales rep assured me that the amount he quoted was all I would have to pay: no hidden fees. I told him my bottom line, and he stated that I would NOT be charged more than the $20.00 per month that he quoted me. Then January rolled around, and my bill was over four times it was supposed to be. Hours of trying to “review my bill” wasn’t helpful and trying to find anyone at Verizon to help me was a waste of time, so I went down to my local Verizon Wireless store and spoke to the “Store Manager, Justin”.

When you call to complain and or go to one of their store locations, these idiots can’t seem to do anything. How is that for “Service”. When I told him to cancel my service and account, he said that he couldn’t. How is that for customer service, the store manager can’t cancel your account and or service. Save yourself some future heartache and anger and listen to all these bad reviews. The good reviews I promise you are put up by Verizon employees.

I tell you what if I ever run into that ** who lied to me in a dark alley. Ughh and to say I’m angry is not even close and of course when you call to complain about it they will do nothing about it. Their customer service is horrible like all the other reviewer's state as well. It’s just ridiculous. Why have Verizon when there are other MUCH cheaper options out there that work just as well. Bye Bye Verizon and NEVER again will I even consider using this company and I highly suggest you don’t either! Save yourself some future heartache and anger and listen to all these bad reviews. The good reviews I promise you are put up by Verizon employees.

When the lady answered, I asked if I could have a SIM card sent to me because I paid for a service and did not receive the product. She then goes through security protocol to verify me. She asks for phone IMEI number, then current SIM card number. She says the number is not associated with my SIM. I informed her I know that and I need a SIM card sent to me because I have yet to receive one. Then she explained that is not how SIM cards work and she can activate my account by inputting information into their system. So after 1 hour and 21 minutes my phone is still not activated. I told the lady I would call back because I had to go to work. I called Verizon again to cancel and get a refund since I was still not connected. I am then told I can't get a refund and I will have to call my bank and have them cancel the charges.

I asked to speak with someone else higher in the chain of command. She tells me she is the second level, I asked for the 3rd level. I am then placed on hold for 3 minutes and she says what she can do is put me back into the cue. Now I'm on hold 4 minutes before someone answers. I ask the guy that answers if he was able to get me into my Verizon account since I didn't have a number activated to access it myself. He says the account is not active and I had to do it myself through the MY Verizon app on my phone. At this point I'm just done...

I believe Verizon is so large now that the only way to speak with someone who can get anything done is to walk into a local store. Everyone I spoke to on the phone seemed like they were at a call center going through a manual of different scripts for different scenarios. And it also seems like no one had the ability or wanted to contact a manager or supervisor on the next level. I used to love Verizon but that love is now a whole ton of hate. Customer service really sucks when you have a bunch of call center employees with access to nothing that helps...

My data usage went up, doubled from 4G/ month to almost 15G/ month. I checked out some usage thru my phone and Verizon app and the website used 80% of the data. This was going on for months before I figured it out, and deleted the app and my cache from Chrome. They also have many many settings "blocked out". For example, I can no longer delete any Verizon apps when I want to. Their apps have the ability to change your settings, for example - one app has the ability to turn off wifi and turn on data - Just So you are FORCED to use your data and PAY MORE. I just received a text that told me I missed a promise to pay and I need to pay $380.

2 weeks ago, I only had $70 that was past due. Also, I only had a promise to pay set up in January. It is now almost March. I just paid them $200 10 days ago and now they are threating to interrupt my service (so I am forced to pay another $60 reconnection fee). When I looked online, I hit "payment options" and it said I missed too many promos to pays which is absolutely untrue. I tried to speak to someone and their call volume was higher than expected and I should use the web or their automated service. The automated service said that they were in the process of compiling my February bill and they could not give me an estimate of my charges. I know I can't call to cancel my tablet or talk to someone after a certain time, but I work all day!

Phone, app, and website all act separately. I am always getting different information from each of the 3, for example, how much I owe and how much data I have used. A year and a half ago, they changed the standards of buying smartphones. I used to buy an older model at Best Buy and save a lot of money, but Verizon Wireless and Best Buy ended the their partnership, so if I wanted to keep Verizon, I had to pay full price for a phone About $900. My dad needed a new one too. This added over $60 to our bill for 2 years. I cannot wait to pay these phones off, because I am going to switch to a new carrier ASAP! When I called to talk to a manager once, he was very helpful, but he complained to me that that his job at Verizon Wireless is not what he wanted to be doing, and that he wanted to be an engineer or something more respectable. He said that their automated service is not very smart, and that I should know when to pay and what to pay.

How can I, when they won't tell me what I owe, and when charges are constantly added without my knowledge? They never tell you if you have a promise to pay or when it is due. (When I set up a promise to pay last month and the month before, I talked to someone from Verizon. The agent said a text message will be sent to me, but I did not receive a text message, or any other communication from Verizon except my next bill). So, I wrote it down last time, just to be sure, and they are still trying to screw me! They text me once in a while to let me know how much is due and when, but nothing recently. I don't get my mail on time, so I had to set up "promise to pays" so I wouldn't lose service or get charged an additional $60.

Verizon is also supposed to be giving me a 17% discount for where I work, and I only seen 8% in the last 2 years and I am only getting a discount on my data, which is about $8 off. My bill is over $200 a month - almost $300 if I receive "reconnection charges". Also, I have seen "reconnection charges" on my bill when I haven't even lost any phone service! 15 years a customer, and you would think you would get treated better than this. Not all corporations have this "take as much money as you can but giving the worst customer service as possible" attitude. Cheap corporations with no moral ethics.

This was clear-cut lies--and FROM A FORTUNE 500 COMPANY! They knew it, saw my profile on the screen in the store (21 years), and STILL did it. Have had this phone now 3 months, don't like it so have tried trading it in at 3 places, VZW, W 57th St (I'll never go back to the Pelham Store again!), Best Buy & Sprint. VZW & Sprint told me outdated phone and $0 trade-in value. BBY said outdated so long, not even still on their approved list so, even if they wanted to make a deal on a new phone, they can't. And here's the bigger rub--I've since confirmed with all 3 that in fact, THERE WAS NO TRADE-IN VALUE ON THIS PHONE WHEN I BOUGHT IT IN NOVEMBER. Have called VZW Cust Service, they did nothing, rude and arrogant. I left VZW in December (again, after 21 years) and would urge everyone to consider doing the same so that these lies don't impact you. Zero Stars, TOM **.

I called customer support multiple times asking for help troubleshooting, and to no avail, nothing was solved. On my final call with them yesterday, they told me that the notes they had on file were saying that I refuse troubleshoot efforts and that the only way out of my plan was to pay outright $750 my phone, and the final bill once I switch carriers. So after no services being offered, being accused of refusing help from customer support, I had to pay nearly $1000 to end my plan with them. It’s unbelievable that I would have to throw that much money to leave a service that is so unwilling to help me in any way, shape, or form. If I could rate less than one star I would.

Your only alternative is to buy more boost to the tune of $35 per 5gb. Then within 3 hours use recently I had to buy another 5 gb because I was told I’d used 5gb. Though I’d barely done anything - 1 15-minute meeting without video & the rest was all simple usage. Using 5 gb for that made no sense at all. I was in a bind so paid up again, & so far worked for 15 hours more (including 3.5 hours of meetings) & I still had data left over when my new plan reset. Make sense of that!

So I’m very unhappy & in search of an alternative. Problem is Verizon up-sold me into a newer MIFI to the tune of $250 & a 2 year contract I’m stuck with for 20 more months. And that didn’t provide the better speeds or any of the benefits it was supposed to have. I should’ve just got a new battery for my old one... Atop that, there’s not much alternatives in this area...

Any way no explanation given. The lady on the Verizon side was very unhelpful and going in circles for no good reason. Anyway because of once "fool on me" 2nd-time "fool on them" I ported and moved all my lines to a competition that took my business with "Love and Open Arms" and the bonus it is a much better rate I was paying Verizon each Month. I was never late for 9 years. Oh yes. My 7 line bill with Verizon is around $650 Per month on Average. New Plan a better one is around $450.00 per month. Service is the same quality in the NY area.

To make it worse my oldest daughter travels for dance, color guard and work. She is currently in Omaha with NO PHONE SERVICE, NO NAVIGATION HOME WITH A HUGE SNOWSTORM FROM OMAHA, NE TO DES MOINES IOWA. I'M PISSED! SHE is suppose to leave tonight!!! I called Verizon back to see if they can automatically take it out of my account on the 25th. They said NO that's not secure enough for them! It has to be today! I asked them to turn hers on so she can get home and in case if she gets stranded from the storm. She said NO! So of course I had some words to say to her! That I'm pretty sure they noted in my account because when I called back twice and gave them my name they hung up on me! **!!! Money hungry overpriced Jerks! I guess that's how they treat their customers of 10 years!

The Verizon employee did not want to bother with me. He talked down to me like I dare waste his time. I asked him if we called customer service could they possibly activate it. He rolled his eyes and said maybe and that I should call them. He did not offer to call them, and when I suggested we do call them he told me I should do so myself.

Finally I asked him for a sim card so I could get it activated over the phone and he told me no he would not give me one. I am an existing customer I told him and he should give me one. He told me that he would not give me one and there was nothing else he could do for me. I thought that was funny because to say else meant he actually did something in the first place.

At this point I had to walk out and cool off. I called customer service and told them what happened and they told he was in the wrong and not to worry they would get to the bottom of it. After calling the store customer service told me to go back up to the store and they would take care of me and there would be no more problems,. Well that was not the case. I walked in and asked to speak to the manager and a different guy asked me why instead of just getting her. Well he asked so I told him why right in front of the guy I complained about. The guy who I complained on came up and started telling me he did nothing wrong. He was coming towards me so I told him not to talk to me or come at me because I want nothing to do with him.

He then got security and tried to have me thrown out. Security decided to just ask me to calm down. I told him I would not calm down and I wanted to speak to a manager. I was not going anywhere until I did. Security then said he would have to ask me to leave if I did not. I told him that was not going to happen. I then told them I was calling customer service to let them know I didn't have to go anywhere.

The manager finally walks out and tells me that I cannot talk to her employee like I did. I asked her what exactly was it that I said she did not like. She replied, "You said he sucked at his job." I told her, “Well yes I did say that.” I told her I told customer service he sucked as well because he does. Now I have the other employee and the manager defending the sucky employee with security right beside me. I told them everything that happened and they defended their fellow employee. I could not believe my ears. They too would not give me a SIM card.

By the way SIM cards are free to Verizon customers and customer service told me they should have given me one if I asked for one. One employee then picks up the phone I want activated and tells me it is 3G and as of 12/31/18 they no longer activate 3G phones. I shook my head and told him the phone in your hand is 4G. It says so on the back of the phone, and I just had a 3G phone activated in this store three weeks ago.

I then asked him if there was anything else he would like to say that is absolutely wrong. Well I asked so he pulled the back off the phone and said this phone does not even have a SIM card slot so why would they give me SIM card when The phone does not require one. I took the phone from him and showed him where the SIM card slot was. By now security has walked away from me and is just shaking his head at the moron that obviously should have not opened his mouth. I made him look very stupid and that just pissed the manager off even more.

Well needless to say I did not get my new phone activated, and they did not give me a SIM card. I called customer service and told them what happened. They again told me not to worry and they would take care of me and said they would call me today. Well I never got a call so I ask again why doesn't Verizon care about its customers? They can activate a 3G phone which by the way I was told by customer service will not work on their network in a few months but would not activate the one I bought that would work on the new network.

Again the new phone is a Verizon phone and there's nothing wrong with it, They just told me it was retired. Could not give me a reason why. I wanted to let current and possible future customers know Verizon is one of those companies that figure they have so many customers they do not need you anyway. Well Sprint may not be any better, but they are cheaper so I am going to Sprint. This customer of over 10 years has had it with Verizon.

If you are going to charge more than your competition you should offer something they do not. My guess is Verizon has been charging more and providing me less than what Sprint will. This was not my first horrible customer service experience at a Verizon store, but it will be my last. Do yourself a favor and check out what the competition is offering. It does not matter if it is Sprint. They are just cheaper is why I am going with them. I use to be with AT&T and they were ok. They were a lot better than Verizon is today that is for sure.

On not seeing a credit applied to her credit card, we spent hours getting to someone we could talk to about the credit. We were then told that hidden in Verizon terms and conditions is a statement saying that they do not do refunds. In the file that we have on my wife's Verizon Wireless service, we see nothing and have no knowledge of anything to have warned us of their no refund policy. It is our opinion that Verizon Wireless is a dishonest business. We will never again do business in any form with Verizon.

This is misleading and designed to take advantage of seniors who don’t know their plans or how much data they use. Once they get in your bank account it can be an issue to remove them. I suspect this was designed to take advantage of the 55 to 60 age group and stay out of trouble by taking advantage of seniors at 65+. Too late. Seniors need to remain alert to age defined special offers. As for Verizon they have encouraged me to shop for a company with at least a little more integrity.

After spending much time and effort uploading all apps, contacts, notes and photos into the newly sent refurbished Samsung 7s, we found the VOICE/AUDIO WAS NOT WORKING (fading in and out & crackling) - first and foremost, the charge port and AUXILIARY PORT FOR EARPHONE was broken (no fire-wire or auxiliary cord was loose and would not keep in place). This was UNACCEPTABLE. Called Verizon back at Warranty to relay that this so called 'replacement refurbished' phone was WORSE THAN the phone that broke for warranty. We are at that point right now. Good points for Verizon thus far? Jim in warranty customer service offered that if this 2nd replacement doesn't work to call immediately for another approach Verizon could do.

We work hard to pay our bills on time; hard to maintain our products we have. Why doesn't Verizon, an American company do the same? Why does this have to be in America that we can't even depend on the Refurbished inspectors, technicians? These aren't fixed to top-rate working order? Who is in charge of inspecting? Who is training the technicians? Good enough is not acceptable Verizon. Good enough is not acceptable Samsung. What now America?

The next day my Mom (who elderly and 1500 miles away from me) her phone stopped working. I logged into My Verizon and saw only 2 of the 5 lines made the transition from the old account to the new one: my line and my Mom's, except her phone was described as a Note 4 which is my sister's phone so it was listed incorrectly. I then did an online chat. That rep told me that basic phones (of which there are 3 on my family plan) can't be on a family plan on Prepaid! Again, the original rep didn't tell me this and I told her several times that 3 of the phones were basic.

Next, I went to the store. The rep there said they couldn't believe how messed up things had gotten and they didn't know what to do to help me. They checked my Mom's phone's ID number and tried to port it back to the old plan but it would not go through. They told me that the basic phones my family had were too old and wouldn't work on the Prepaid network at all. They told me to call the main number again.

Again I called, this time to ask that the 2 lines be switched back to the original Post Paid plan, even though it was more expensive (the reason I switched in the first place) but I just wanted to get my Mom's phone working again and all be on one plan again. The rep was able to put us back on the old plan. I said I would like a refund of the $185 I paid up front for the month for the Pre Paid plan I couldn't use. He said he'd transfer me to another department.

I was transferred to the Pre Paid financial department and informed that they could not give me a refund! I said, "You mean I just lost $185 for nothing?! I have been through HELL these past few days. I want my money back!" They then said my account would be credited $96 for the 3 lines that didn't port over, but the $70 for the 2 lines would not be refunded. After I got angry and demanded a refund again, they then said they would put in a refund request and I'd have to wait 3-5 days and then call back if it didn't go through.

Verizon is so specialized and diversified -- each rep able to help with only one thing -- that no one person knows how to help you with all your needs, and clearly the reps are not trained well enough that they know the plans and the products that work with them. I am so upset and unhappy with the lack of knowledge of the original salesperson who switched my plan. It seems all they want is to make a sale and don't care if they mess up your plan, your life and your finances. I will never hear my grandmother's voice again because of these inconsiderate and uninformed people. I'm switching providers as soon as I use up my account credit. You lost a 15 year customer, Verizon.

"I hope this letter reaches you. Initially I was going to address this letter to the Chief Executive Officer, Mr. Hans Vestberg. But, I was advised to reach out to you as the first primary contact for Verizon. I am writing this letter from my heart, as I want to make sure you understand as a previous customer that I am deeply saddened and disappointed with how your company treated me as a “Loyal Customer.” I know that I must move on, and I will, but I want to make sure I am heard.

"I contacted Verizon on Wednesday, January 22, 2019. I spoke with one of your Representatives and I can’t recall her name, but I can tell you that she was based out of your Chicago call center. I explained to the Representative that I was in the process of reducing my overall expenses, cutting back on my budget and since I had been with Verizon for over a decade, I wanted to see if we could negotiate a better deal.

"I communicated to the Representative that I had researched other Cellular companies and found a company that could save me about $80-90 dollars per month. I explained to her that I didn’t want to leave Verizon and wanted to allow Verizon a chance to see if we could negotiate a deal in which I could save money. I communicated to the Representative that I have been with Verizon for quite some time now and I have been a very “Loyal” customer with Verizon, including pay my bills on time and never had a problem signing additional contracts.

"From that point, the representative placed me on hold to see what she could offer me. When she returned, she told me that she could offer me $40 dollars off my bill for 12 months. At that point, I kind of cringed. I told her that I was not really fond of that deal because that would only be a temporary solution and that I needed something permanently, as I am trying to minimize overall expenses.

"I then informed the Representative that I would decline that offer because the new carrier that I was thinking about switching to was offering me great savings with a plan called the 55+ plan. When I mentioned what the other carrier was offering me, your Representative informed me that she could offer me that same plan. My face immediately lit up. I was so elated because I did not want to leave Verizon after being with the company for so many years. And, the quality of cell tower service was excellent, so I really wanted to stay with Verizon. I told her that my husband is 55+ and I asked her what I needed to do to qualify for the 55+ plan. She communicated to me that I didn’t have to do anything except just add my husband as an authorized user. I asked her did she want me to send in document evidence to prove he is 55+. She responded by saying “No.” The call actually lasted for about an hour and a half or even maybe 2 hours.

"She reviewed the new plan details with me. She informed me that the new plan will take effect on my next billing cycle on February 2, 2019. She said my next bill would be around $90-100 give or take with taxes and phone device payments. Again, I was elated. I felt relieved and felt as if Verizon really did consider me quote unquote “LOYAL” customer. So from this point, our call finally ended and I was looking forward to having a lower bill for February. Well, not quite true that Verizon looked at me like a “LOYAL” customer, let alone treat me like I was a “LOYAL” customer. On Monday, February 4, 2019, I awakened early morning. I checked my Verizon account, only to find that my bill due by February 21st give or take was $171.21. I was shocked. I told myself this must be a mistake because the Representative switched me to the 55+ plan and I should be paying around $90-100. So I thought, but oh boy was I wrong.

"So I immediately contact Verizon customer service. I spoke with a Verizon Representative. I asked to speak directly with a supervisor. When the supervisor took the call, I was just amazed at how unprofessional and ** she was. I explained to her basically what I had mentioned in my previous paragraphs. I communicated to her that I should be on the 55+ plan and that my bill should not be $171.00, but instead $90-100 based upon what the Representative communicated to me back on January 22, 2019. Your supervisor then communicates to me that I am still responsible for the $171.21 and that she saw no plan for 55+ on my account.

"Once again, she was not listening. Mr. Dixon, hear me out here. This was not about the $171.21 that I needed to pay in late February. The supervisor had informed me that the $171.21 was from billing cycle December 22nd-January 22nd. So we resolved that issue, as I was misinformed by the Representative on January 22, 2019 and under the impression my bill would be lower February 2, 2019 billing cycle. So that’s over with!

"I then ask her again about the 55+ plan. The supervisor communicated to me that I was not on the 55+ plan. She said she did not see that plan offered. She said the 55+ plan would have to be an offer. I asked her to listen to the call which occurred on January 22, 2019. I had no success with this supervisor. I was not getting anywhere. I was just in shock mode. The disrespect! She was not even trying to listen. She kept repeating that I am responsible for the $171.21 which of course I had no issue paying.

"After hanging up with her, I called back in hopes of being able to speak with a different supervisor. I was able to speak with a second supervisor. He was a nice guy. Can’t recall his name. I explained to him everything from the beginning to the end relating to the 55+ plan that I should have been on. He said that he could put me on the 55+ plan but it’s a long process. He started telling me about all these restrictions and what I have to go through just to get the plan that I was initially promised and thought I had as of my next billing cycle. Boy was I wrong again! I then interrupted him and just thanked him for his time and let him know that I had options and I will take my business elsewhere.

"So upon arriving home, I just couldn’t get over how your company treated me as a quote unquote “LOYAL” customer. So I called Verizon a third attempt. I expressed my concerns and anger with another Verizon Representative. I asked to speak with a third supervisor. The representative kindly asked me to hold on. As I was holding on the other line, I logged into my Verizon account, paid off my Verizon bill super early. Not only did I pay off the bill super early, I paid off my device in full.

"So the Representative gets back on the phone and communicates to me “Mrs. **, I noticed you just paid off your device, would you still like to speak with a supervisor?” I told her that I still want to speak with a supervisor. The supervisor’s name was Ashley. I communicated to her how shocked I was at the treatment of Verizon Supervisors and Representatives. I expressed my concerns and anger with her too. After your supervisor Ashley listens to me, I allowed her to speak. She informed me that there was obvious some miscommunication. When I told her that I just paid my bill and the device off and that I was on my way over to another Cellular carrier, this is when I was somewhat heard.

"So Mr. Dixon, my question to you is this: WHY? Why did Verizon treat me like a piece of crap? I am beyond disappointed and disgusted with how Verizon treated me as a “LOYAL” customer. I was with your company far too long to be treated like crap. WHY? I was promised a service and it took me to go through 3 supervisors to be HEARD as a “LOYAL” customer? Why Mr. Dixon? Why? I am HURT, SAD and the treatment I received from your company was just disheartening. I still don’t understand, but as I mentioned earlier in my letter, I know one must move on and I will and have. But I just want you to know that your company really hurt me.

"But I say to your company and CEO Mr. Vestberg, thank you for opening my eyes to the meaning of what “LOYAL” really means for Verizon. Thank you for teaching me a valuable lesson that no one is ever “LOYAL” to their customers. Thank you for showing me how CRUEL Verizon can really be because your company only is thinking about making a profit, not being truly “LOYAL” to your most dedicated “LOYAL” customers who have stood with your company for over a decade. What is your definition of LOYALTY? Maybe you don’t have a definition to present, but I say THANK YOU! Never think twice that just because you guys can sit up in your MANSIONS and Think you are living life, thinking only about a PROFIT that it’s the right thing or that you are doing right by your “LOYAL” Customers. It’s not okay! It is hurtful! I am hurt.

"I take great pride in customer service. I have always believed in service excellence. I’m service driven. I have a deep passion for service and I believe in treating all customers with RESPECT and the Utmost importance. How dare your company, promise me a service and then just slap me in the face. Welcome to Verizon’s World of Profit Right? Your company hurt me and I just want you to know that what your company did to me was not right. I needed to vent and get this off my chest. Also, understand that you may have millions on customers/accounts but nothing beats or come close to CUSTOMER SERVICE EXCELLENCE AND JUST DOING THE RIGHT THING. Again, thank you Mr. Dixon and Mr. Vestberg for opening my eyes to the other side of the “LOYAL” Business of Verizon Wireless Communications. Thank you! I humbly thank you!" Good Luck Everyone!

I contacted Verizon and was 1st advised to change the Sim card pin, which I did. Weeks later the same issues happen and I was advised to get a new sim card. I went to the location in December in Huntington Beach to get a new sim card and was denied, due to not having an ID. In January, my phone stated powering off, even when it was fully charged. January 16, My phone powered off with full battery, when it came back on the device was locked out due to too many attempts to get into the sim card. At the time, the store was closed and I was left unable to use the device for 24 hours. I sent a complaint to the head office about my concerns that I have had for 4 months and was advised that they would investigate. Today, I received a email from Joanna ** with the Executive Team.

She stated that she had contacted several departments and that she would get back to me within a few days about my concerns. I gave her more details about my concerns over the phone just in case she didn't have them. Expecting a complete investigation I left the call feeling hopeful. Two hours later she sent me an email stating that she was closing her case and that I am responsible for any hacking that may have happened with the Sim Card. She also denied the Sim card being hacked. She refused to forward me to upper management and denied me a refund for the phone. Instead she thought making this situation whole would be to send me a replacement phone. A replacement phone, after 4 months of issues with this phone. I would have never bought the phone if I knew I would have so much issues. I know well that the Sim Card was hacked and had Verizon.

I even contacted my bank to see if there was a problem on my end. My bank representative said that they had the same issue with other clients that do business with Verizon. I am sure Verizon has reported me to the credit bureaus because of late payments. I have been with the same carrier for 25 years before being acquired by Verizon. They are the most expensive. They have horrible customer service. Do not use Verizon. I am currently exploring other carriers and will be switching in the near future.

After a 3 days of battling with the phone because hardly anything worked. I went back to the local Verizon to turn it in and the salesman said, "You're one day past your turn in day." I explained, "I was here three days ago to turn it in and you talked me into keeping it." I lost it, I might say I got real excited. So I went home and called Verizon corporate office and got the same runaround, they absolutely would not do anything with this piece of crap iPhone 7. I had to go back to my iPhone six. I’m done with iPhones. Never again. Verizon I am done with as well. Sent from my iPhone.

I was never able to get a bill that was consistent. As a result of over 16 years of service with VZ, on July 1, 2018, I went to Xfinity Mobile nightmare. OH God. Xfinity and Comcast provide the worst mobile service, but much better customer service – although Xfinity sold me on the idea that their network uses Verizon’s dishes and satellites. After 7 months of PURE HELL with Xfinity Mobile, last week (Sat. 1/26/2019), I walked into Verizon store to change back. I explained that I left because of billing inconsistencies.

I spent 2.5 hours in the store to get 2 phones ported from Xfinity and activated. One phone was done in minutes. The second phone, because they had issues, I was told to wait until porting is completed. The next afternoon, (after 24 hours of initial porting time expired), I again visited the store for 1.5 hours on the second phone issues. Again, the same day after I left the store, I called CS to get help with Tech support to see why the phone is not working yet. I was told that it was not ported yet. So, the CS transferred to tech support to get the issue resolved and get porting on line with us to get the porting completed.

I followed the same on the 3rd day- called CS and transferred to Tech support. This time I am told that a DIFFERENT number is ported (which was not mine). Then, I was told that my number (2nd line) was not actually ported, but the number that was assigned to me, while I was waiting the porting… I told tech that VZ assigned a temporary number for my phone but did not tell me?!! So, we started the porting again – this time for the RIGHT telephone number.

The next day, I again called, I finally asked for a supervisor… – After the FIRST- two (2) CSs would not/refused transfer to supervisor, which got me extremely mad and hung up on me. On the third try, Supervisor checked and again conferenced Porting Department… The next day, the CS would not let loose and wanted to check all my information (even though its system confirmed me already). She would again not transfer me to supervisor. Finally after being seriously angry and fed up, I called corporate and left a message for one of the executive members for a call back, describing my serious frustration.

The next day, I called corp again & left a message again. And again, the next day, left a message for corporate team to call me back. On my third day of calling and leaving message for corporate team member, I get a call in the evening from a lady who told me she is going to review the notes on my account and call me back in the morning around or little after 10:30 AM EST. Now that I am writing this, as 5:00 PM of Fri., 2/1/19, no one called for resolution as to why my 2nd phone is not working when it was partially and terribly working with Xfinity mobile. In CONCLUSION. Although VZ’s customer service used to be good (billing is a separate issues), but now, I know they are TERRIBLE. I could never get the Corporate office to resolve any issues for me when I was a loyal customer previously and now it is even.

We had a Verizon corporate store in town several years ago and I went in there one time with a problem and they couldn't help me with an online order I had placed through Verizon website. They told me I would have to go back online to take care of the problem that I had with the phone. So I went to Russell Cellular store a few blocks down the road and they told me that they couldn't help me either with that phone because it was ordered off Verizon's website. But they told me how to handle it and I did. I even had a new phone the same day so I haven't been back to a corporate stove since and about a year or two later they closed the corporate store here.

I pre activated Verizon’s TravelPass before the trip, which would charge $10 per day for overseas usage; $60 total for our 6 day vacation. Just last week, my daughter informed me that she has been unable to make outgoing calls on her phone. The bill wasn’t due until 2/1/19, but I paid the bill early in full, thinking that maybe there was some discrepancy. Still she was unable to make calls. This morning, I contacted Verizon regarding the issue. The first thing that they told me was that I owe $197 dollars in overage fees due to international calls and wanted me to pay up immediately and upgrade to a larger data plan.

I explained that I had activated TravelPass ahead of our December vacation, and that on the Verizon app, it shows that for the past 4 months the actual data usage has been way below that which I have available. After taking 2 seconds to verify that I was 100% correct, they simply told me that there was a “glitch” in the system, and they have restored my service immediately and I don’t owe them any money. What? So 2 minutes ago, they had disconnected my service and demanded $197 from me, but they couldn’t have verified that everything was in order before all of that? What if I had paid them the money that the automated prompt had demanded instead of waiting on hold to speak to someone? No More!

I am completely fed up with Verizon Wireless and I will be reporting them to BBB! Once I pay down the cost of the phone, I will be leaving Verizon for good! BTW if you search on Google, you will find many other accounts of Verizon customers recently experiencing being charged for data overages that they have never had a problem with before!

My entire experience was a horrible nightmare from day one (yes, literally DAY 1!). I decided to start my service at home online. I’ve never done that and definitely do not recommend it. I waited for my phone to come in and upon receiving it I had a bad feeling, the iPhone box for one wasn’t wrapped up at all... Okay I know they’re not wrapped but it made me feel offput, but also the iPhone was GONE!!! Yes you heard that right. Someone snatched my phone on its way there. But I’m believing before sending it was already removed from the box for me to foot the bill for that one. I do not trust Verizon since this happened.

After that I went to the store to get a replacement. Like hell was I going to let them send me “another” empty box. They refused and I refused to leave. I was there from 11 am until 9 pm at closing. This isn’t a joke. I really waited for this approval etc. Talked to manager for hours on the approval of getting my phone in store. Yes, they can do this but they choose not to. So DO NOT believe this crap that they can’t. By the end of the stress and frustration I left with my new phone. I asked the manager, "Do you need this box and the box it came in for filing or getting information?" He said no so I assumed the highest up manager in all the retailers nearby knew best.

Wrong!!! They said my insurance wasn’t going to cover it because I didn’t keep the box and info! This was a straight up lie and for a YEAR! I dealt with this. Just when I got a letter in the mail a year later saying it was resolved and I didn’t owe anything, I get a call from their collection agency that they were going to shut my new phone off (Again! Yes over the course of a year I got many threats because of the dispute being filed wrong aka them being lazy). Then I get a collection call for nothing at all. They said I owed 1200$ for a new iPhone the one I never got. Wow I was so mad and still I’m mad because the problems keep happening! They really are just as bad as AT&T! They are no better and just took their place as horrible blood sucking services.

Now overall this time I consistently get random “bill went up for no reason” messages. I was told by a rep it would be 90 a month. Then another rep said yes my bill should be 90. I was like wow that sounds really nice, I hope to works out. Nope! My bill is 320$ today!!! And has been since the 20th because I haven’t wanted to deal with them to figure out why it’s such a colossal mess. I am so stressed I have to call Verizon every month to combat them on their mistakes. I just want to speak to my lawyer and get back at them for picking me apart every month and raising my bill higher and higher. As soon as I think my bill is finally evening out and resolved I get another huge one! I am scared to see how it will go once I terminate service. I just want a good phone service that isn’t trying to suck away my money as soon as I’m not looking is that too hard to ask?

How hard can it be to ship the missing item? The packing list clearly shows 3 items and my orders shows 4. This is unacceptable and I refuse to pay until my order is fulfilled. But after reading multiple complaints in their community portal, I’m concerned this won’t be resolved any time soon. It may take months. Just writing this review to alert others. Do not order anything online from Verizon Wireless. Go to the local store instead.

On top of all of this she said our activation fee will also be waived and she put a condition that only if we go through her that she can waive our activation fee and for that I had to sacrifice my color of the phone which is fine with me because I thought I can sacrifice color for activation fee. We asked her each and every detail and she never pointed out and mentioned about corporate discount not being applied to unlimited plans.

She says she is from Verizon and specialized in Verizon so why will you not believe her. Now after we changed our network and have a contract with Verizon after two months of bill payment when we did not see out corporate discount and contacted customer service then they mentioned that unlimited plans will not be eligible for corporate discounts. Had we known this on that day we would never have changed our network, now they say they do not have documentation or records. When you are in a shop and talking to a direct Verizon representative how can we expect documentation and not believe in word of mouth of the representative. It could be an issue with that one representative or many but it is the duty and responsibility of the company to handle those and provide the customer with honest service.

Since now they have us in the contract they can say anything they like and we cannot do anything. They gave us a 20 $ refund for three months which is 60 $ on a whole where we are paying 70 $ over each month till the contract ends. Shame on this kind of customer service AND THE COMPANY NOT DOING ANYTHING TO CORRECT THOSE KIND OF FALSE PROMISES. At the end of this contract I will definitely never ever will continue with this network and also will never ever recommend to anyone the people I know.

Our decision to pick Verizon was then based on false information given by the Verizon dealer (at 6645 S Fry Rd Suite 500, Katy, TX 77494). The shop supervisor did not take any responsibility of the cases. She just told the person who dealt with us being a temporary employee. We are not discussing huge money here, the price difference is $20 monthly. It is just, this is totally unethical way of doing business. I recommend to take any comments in written form or record those. This probably was my last dealing with Verizon for few years. And I won't step in that specific shop anymore even once.

First, it took me 6 hours to obtain the service. That's right 6 hours to get my phone! I can never get it back. I first just wanted to get a SIM card because my phone has a dual SIM capability. The salesperson said it would work but unfortunately, after 3 hours on figuring out why my phone was not receiving signal, the salesperson finally figured out that the Verizon SIM was incompatible to my phone! Since I wasted 3 hours of my life, I proceeded to just get the phone and hopefully I would be on my way.

Instead, I had to wait for another 3 more hours and finally I was able to get the ASUS phone up and running. 6 hours! That's almost an entire day at work! While I was in Eastern Europe, the phone signal and service were terrible. I was not getting much cell signals in Croatia and it was somehow just sucking up all my data from the TCPIP handshakes. Nonetheless, as a consumer, I just sucked it up and let it go. It can't be more than a 100 bucks... I assumed.

When I came back to the States, I proceeded to close my account and that's when the fun started. I returned to phone one day late due to a plane delay and the salesperson stated I cannot return the phone anymore and that he would ask his manager to see what he can do and promised to provide a status once found a solution. Of course, I never got a callback. I waited for another 2 weeks and asked for the same salesperson. Well, the salesperson was no longer at that particular store thus I had to track down his new location. I asked him again to provide a status with the return, then he stated he will take care of it... Ok, then I went on with my life...

While in resolution (I presumed), 2 months past and I then got a Verizon bill for $411! Bear in mind, I only wanted to use this phone for 2 weeks! I thought it was being resolved!! Now, the statement stated the phone has been terminated! Great! At least it has been terminated. I went to the same Verizon store and just wanted to have this issue go away! I was not happy but whatever... so I paid off the $411 dollars and asked the Verizon rep if this is it. This will terminate the contract and the sales rep replied, "YES." GREAT. Life goes on!

In October, I suddenly got more bills from Verizon!! This time $115 bucks. I'm like, "What is going on now. Why do I keep owing them money when I have terminated the phone. The phone line was terminated and I paid it off!" This time, they stated and I paraphrase, "Thank you for making the payment. Since you made the payment, your phone line was reactivated and you are back in good standing so you have to keep paying!!" I went back to the sales rep and I said, "What is this? I thought I paid and I made it very clear that I wanted to have it terminated and you stated it was!" The sales rep said, "Well, somehow the phone was reinstated and now the bill keeps coming even though you don't even use it." I'm like, "This is crazy. I want nothing to do with Verizon. I just wanted to terminate this phone once and for all!!!"

The Verizon sales rep then called Verizon Wireless... I wasted another 3 hours of my life that I cannot get it back. AT LEAST at the end of this conversation, that Verizon sales rep made me buy out my phone $399 and other charges and she stated, "That's it, you have paid fully!!! Your account is now $0 balance!" I wanted to verify and asked multiple times. It was VERY CLEAR that I do not have any more payment. At this moment, I paid over $800 dollars for 2 weeks of usage while I continuously trying to terminate this non-contract phone.

So guess what! In January, I somehow got another phone bill from Verizon. I'm like you must be ** me. This is incredible. I did some research and checked my balance in regards to this account and it stated I have a 0 balance. I'm like, "There's got to be some database irregularity because I vividly remember from the Verizon rep that I do not have any more outstanding payment!" So, life goes on...

Today, I got an interesting call from a collection agency representing Verizon. I am like, "This is out of control! I pay everything on time all the time, I have an 815 credit score, what could this be???" Then she said I have an outstanding balance from Verizon of $68 dollars! This is seriously blowing my mind!!! 6 months I have been trying to get rid of Verizon and they are still milking me!!! I wasted another 3 hours of my life spending time at the Verizon Store and spoke with some very unprofessional "running in circles" supervisor "Kyle". I absolutely wanted to take them to court!!! But then I would just be wasting more of my time... WHAT IS WRONG WITH THIS SITUATION... Verizon, you have made a great name for yourself. I will always advocate my constituents, friends, county, the state in regards to my experience. You can be sure that I will tell the truth, whole truth and nothing but the truth about Verizon Wireless.

I went to the address given for the corporate office to cancel and was told that was not the corporate office, that it was "down the street". Could not find it "down the street" so called a telephone number of Verizon only to be given a different telephone number to call to get the address. I finally found the corporate office, walked through the door, and was told they could give me a number to call to cancel. I told them, no, that I was at the corporate office and that they would cancel my account while I was there. Bottom line, do not sign up with Verizon unless you intend to stay with them for life.

After entering my information it was a automatic hit because I immediately got the confirmation from Credit Karma. I told the rep that it hit and he said that was only on his end. I mentioned the confirmation from Credit Karma and the fact his screen just said it ran a credit check. I asked him to remove it immediately and he said he will but in the meantime provide my IMEI, I told him I will not go forward until proof was provided that the inquiry was removed. He said he can’t do that so I told him to cancel the whole thing.

I was transferred where I explained the whole situation. This rep told me they can not find an order to cancel and I have to call Equifax to remove the hit. Later that night I got a message to confirm my appointment with the tech who will arrive tomorrow. This order should not have existed according to the rep so I had to cancel through the confirmation message. The next day I called Equifax who said only the company that made the inquiry can remove it.

Called Verizon back and they said they will not remove it because it is not fraud cause someone else did not use my SSN. I explained that "There is more than one way to be fraudulent, if your company lied to me to get me to put in my SSN, then that is fraud." She insisted it wasn’t and the phone call did not end well. I was lied to several times by this company. Beware and ask plenty of questions, don’t just let them guide you through and in the end you don’t get the deal you want because they lied to you just to get your money.

Neither the clerk on the phone nor the installer mentioned any further action necessary on my part once signed up. I gave them everything in regards to information but my most intimate secrets and can't imagine what else they needed to get me my promised gifts. I am sure that there is something in the pages of fine print that states these conditions but there is no other word for their tactic but misleading. I do not know if the agent I chatted with was well informed because the chat consisted of broken English and poor syntax. I know Comcast has its issues but I would strongly recommend going with or staying with them no matter what's promised.

Finally a manager said she would arrange for me to get a new phone covered by Verizon since she could see all the times I complained and no one could fix it. Then she has me on hold about 30 mins and blind transfers me to Asurion. They had no idea what I was talking about and told me I would have to pay for the new phone. Then I explained everything, Asurion asks me if there was any damage. I advised them I had cracked the screen once a few weeks prior however this was after all of the issues rose with the phone. I paid to have it replace and the same crack reappeared on the screen. I had already contacted them for this and they never contacted me back. Asurion tells me to call Verizon if they said they would cover it and that they (Asurion) would fix the phone screen for free the second time.

I called Verizon and let them know I would have Asurion fix the screen and get everything done. I called Asurion and was told they would not fix the phone for free. I let it go. I gave my card to be charged. I called Verizon and let them know my phone screen would be fixed and if they could arrange for the new phone. No one honored what they said. I ended up paying 200 USD for a darn refurbished phone when I paid money for a brand new phone. The refurbished phone came damaged with a rattling noise. I then ordered another one, and they send one. Now this phone will not fast charge, the upper volume button doesn't really work and the touch on the phone will not recognize my touch often. This is the most horrible thing ever. This seems to be either a refurbished phone or one of those clone phones.

I paid for a new phone, I'm still paying for a new phone and you guys are going to penalize me for issues that had nothing to do with me. I want my money back. And not to mention the horrible agent who I explained that the last person told me this and that and he goes "Will you please shut up about what the last rep told you, you're speaking to me now." I may be young and all but I do not appreciate disrespect. I will post this review until it gets to someone. I am so disgusted and highly dont recommend these people for service. I have been treated so bad, hung up on and you name it. I am always respectful when on the phone yet I deal with reps are frustrated because they don't know how to resolve the issue.

The account is set up where we can’t make any changes until we get our first month’s bill so Barry calls Verizon customer service. They’re unable to tell us when we’re getting our bill but we have some sim cards that we can’t use!!! But we’re getting a bill and no phone service! (Now I’m lost confused and upset) So Barry tried to have that account canceled out. Come to find out because our numbers were imported we no longer have a phone numbers at the old carrier so I go into Verizon with four working phones four sim cards and I leave with three sim cards and no telephone services now!!! With either company!!! Keep in mind it wouldn’t be such a big deal if they would have tried harder are acted like they cared.

I’m a mother of three boys and I am seven months high risk pregnant with no phone no way to call the doctors no way for my children to get in contact with me! I’m also a diabetic Teton 1 for 29 years so my family and husband always check on me and my unborn child!! Verizon did not offer to set up a dummy account to give us a lender phone to try to fix it. No they told us to wait two months and come back!!! Now mind you my account is closing out with the old carrier so I have no phone service and Verizon told me to wait two months and come back to them. I think it’s odd how I’m not even a customer and yet you’ve already messed up my account with the other company as well as the account that I should’ve been walking away with it with your company! But I’m suppose to just come back in 2 months oh and fix our mess up on your own!!!

What they do not tell you is they have deleted much of your data behind the scenes so when you restore you lose much of what you thought you could get back. I talked to numerous representatives and was finally informed this was a glitch but there was nothing they could do about it... and simply gave me an apology. Do not purchase or use their cloud backup and restore function. It is misrepresented and you will lose data. Go with a different company if you wish to maintain cloud backups of your data.

AND they have THE most obnoxious voice messaging system EVER. Before you can listen to your message, you have to listen to EVERY stupid, extraneous detail, including the duration. REALLY??? Who cares?! And literally ALL of the other info. shows up on the caller ID anyway. If Verizon's objective is to totally annoy customers and waste their time, they do a fabulous job. And they have also made it very clear that my opinion doesn't matter to them. And on top of everything else, the service is awful. Verizon is HORRIBLE.

Why would I spend over $1100 on a piece of junk phone that only last six months? I didn’t do anything wrong to the phone. One day I plugged it in to charge and went to go check it and it wouldn’t turn on or do anything. So I spent $650 on a phone that last me six months and Verizon and Google won’t do anything to remedy to the situation. It’s a horrible phone and even worst customer service! Do not buy a Google phone or patronize Verizon. They have a horrible customer service.

In that attempt I was told (by a robot) that there was "no recent case associated with this entry." Of course not!! This was my home phone. I was then transferred to a rep. I gave her the ext. and the name of the person I was trying to contact. She told me she could not forward calls to that extension from an outside line. The Executive official sent me an e-mail saying she had tried to contact me but my phone was disconnected...duh. I gave her my home phone and when I finally spoke with her she said I had not made a payment since 2017 and had no record of $50 paid in Sept. 2018.

Evidently, that $50 she had no record of expired in Dec. 2018 after 3 phone calls. However she would "apply a one time $50.00 courtesy credit towards my account" if I purchased more minutes. So now: Verizon is willing to give me a $50 courtesy credit with my own money that they have no record of and ignore the $116.40 balance I had on 12-13-18? What deceitful billing practices. This is a communication conglomerate without any communication. Even the executive offices don't know what the robots are doing and say the recorded responses are incorrect. Case with the FCC is ongoing but, it seems they are now on "furlough." So sad.

I can appreciate centralizing some processes outside of the store but true customer service would be for the sales only in-store staff to get on the phone with the other department and help facilitate the service. They need to get back to a culture where the associate in a sales store is empowered not to just sell you a phone but also to facilitate issue resolution so you can walk out with your problem solved rather than being handed a phone number which inevitably leads to being bounced around. There was a time when they did have that level of service. Fortunately, many other carriers are growing their coverage area and the choices are growing.

The customer service and the manager at the W Saginaw location in Lansing MI are rude. They don’t let you finish talking before the interrupt you and have no knowledge on customer service. The manager was even more rude! So now I am returning the phone I was able to get because I don’t feel I should give my money where I’m not valued as a human but as a color! I wouldn’t recommend anyone to be a Verizon customer. The people beside me have given their information to me so I can make a review and or contact an attorney because they seen the way I was being treated. Horrible horrible service so after a week of dealing with Verizon I’m returning the phone I did get and going to T-Mobile where it took them ten minutes to get me what I needed and out the door! Without judging my color!

Original Review: Today I went in after a long week of going through fraud prevention and was approved for 3000. I wanted 3 iPhone XR. I wanna told I could not get three phones instead I had to get 1 phone an iPad and or two watches! I didn’t need the iPad or watches but next to me was a couple of ** kids who were also applying and got approved for the same amount and walked out with their phones. Meanwhile I as a ** woman was referred to fraud prevention and I’m standing there with my driver's license and debit card just like the kids standing beside me. The customer service and the manager at the W Saginaw location in Lansing MI are rude. They don’t let you finish talking before the interrupt you and have no knowledge on customer service.

The manager was even more rude! So now I am returning the phone I was able to get because I don’t feel I should give my money where I’m not valued as a human but as a color! I wouldn’t recommend anyone to be a Verizon customer. The people beside me have given their information to me so I can make a review and or contact an attorney because they seen the way I was being treated. Horrible horrible service so after a week of dealing with Verizon I’m returning the phone I did get and going to T-Mobile where it took them ten minutes to get me what I needed and out the door! Without judging my color!

Finding this unacceptable, I contacted Verizon to be glad mouthed for 15 minutes about the problems. I appreciate the bandwidth problems - I do - but do not oversell your available bandwidth in order to provide crappy service to all customers equally. Even with the DSL at my wife's office the Call of Duty download took several hours at nominal speeds of 100 MB per sec to get the entire 76 GB download done. I know this is large data usage but if this is not possible on your unlimited data plan, Verizon, say so up front.

When I called for service, they made an offer. Three days later they said they lost the order and would start over without the same benefits!!! Three days for nothing! I have never experienced this kind of incompetence anywhere. That a company thinks nothing of wasting customer time and not even apologizing is outrageous! Needless to say, I am contacting other providers none of which have spent more than a few minutes detailing the benefits of their services. If you value either your time or your money, don't bother with Fios, it is a total waste of time and money!

Today, I received the new phone I ordered and looked at my bill, which showed $55/month. I initiated a new chat to discuss. The rep this time said that the rate must be $55 and there is no way to honor the $50/month rate that was offered to me in writing two days prior. This rep claims that her rep has also confirmed that the $55/month rate is what it must be and they will not honor the rate given to me earlier. This is illegal. I informed them of this. They do not seem concerned. I suspect they are used to being called out for their illegal activity and learned to brush it off because $5/month isn't worth paying a lawyer to deal with. But if you multiply this by the millions of customers of Verizon, I would think that a class-action lawsuit could help resolve their illegal practices...

I was so upset with Verizon wireless and the runabout, that on May 1st,2015, I switch to T-Mobile. I was with T-mobile from May 1st, 2015 to August 7th 2015. My phone number was ** was transferred to T-Mobile. I was informed by Verizon Wireless that I needed to pay the buyout amount. Then I was charged more than $1000 amount. At multiple instances, I agreed to pay the buyout amount of $227.43. When I returned to Verizon Wireless, I choose the prepaid plan due to the ability to monitor charges and prevent fraud in contrast to monthly payment plan where the more I was paying the more I owed Verizon Wireless. I disputed the charges at multiple times, months...no help from Verizon Wireless.

Ok well I already bought my new device without applying my $80 so now what can I do with those dollars instead. The answer? NOTHING apparently. Can't be transferred to another reward option. Can't be applied towards my bill. Can't be given in the form of a gift card. Just gotta wait 2 or 3 more years until I upgrade my device again. Such crap. Then I tried to just opt out of Verizon Up but can't even find a way to do that. Guess I'll have to opt out of Verizon all together at some point. Which is too bad because up until Verizon UP came along, Verizon had always been good to me.

I then asked for a new number since it seemed they didn’t know how to fix it. She agreed and said I’d be charged $15. I refused since it’s their fault, so she went and got approval to waive it. Then I got a new number with directions on how to set it up but it didn’t work so I redid it carefully with shut downs before rebooting and the full time waits. It didn’t connect to the new number but it did disconnect the old number so I now have no phone number and I can only text Apple products through my email through WiFi which is basically what I’ve been doing for over a month while paying Verizon over $70 for service I can’t use. I’m off contract so I’ll be switching carriers. The phone is six months old, iPhone 7 Plus. I bought a new XR to be sure.

Another point of note is that in the summer I needed to increase my data plan for a month but since it crossed over a few days into the other bill cycles I was billed the higher amount for three full months. I’ll be going back to AT&T, since customer service was much better for the 14 years I was them, though they have service gaps in this area. I just want people to be aware before choosing Verizon.

First they were saying the order was on hold because I didn't accept the terms and conditions which I already had. It took them about 30 minutes to finally locate it and also the payment I had made for the phone. The agent who eventually helped me was very nice and helpful. She was informative and always checked on me every time she has to put me on hold. Over an hour later on the phone they discovered that my phone order was in limbo and couldn't locate the phone. They set up another order and are shipping out overnight but that was about all I got . What an inconvenience and a frustrating experience. They are not a cheap service to use and I would expect to receive exceptional service from them. It seems they charge more money and poor service.

While we were chatting I asked her why there are never promos for existing customers. She said they hear that a lot. She told me about the last promotion and that they have them from time to time. I joked and said well I missed that one. She offered suggestions as to how I could get a deal purchasing elsewhere, but remain Verizon. I laughed and said that’s too much work, I’ll wait for the next one. I never asked her for a discount. She then offers me a discount to purchase through Verizon. I initially declined, she said “personal deal” and I didn’t want it coming out of her pocket and thanked her for her kind offer. She assured me it wouldn’t impact her as she is not in sales and doesn’t work on commission. That I’ve been a loyal customer and it’s her pleasure. That it’s her job to assist the customers. I thanked her.

She transfers me to sales to complete this. Still on the same thread I go thru three representatives that see and acknowledge the offer but that it isn’t valid. That they’re sorry for the misunderstanding. Then I reach a guy who refuses to escalate to his superiors. He literally said he was the one in charge and there is nobody else. I’m thinking this is a joke. I asked him to clarify what he said and he continued to make that ridiculous claim. I told him I was posting this on social media. He must have had an auto button that repeated “I respect your decision.” Pretty sure I could have said I was going to the bathroom and the reply would have been “I respect your decision.” Obviously this is an exercise in futility.

I’m irritated at this point so now I was to pursue this further. I go to their FB page and they request I message them privately and I did. They assured me that what happened was unacceptable and they would handle it. They had the transcript, they also requested screenshots, which I found odd. Then they came back and said they apologized for the misunderstanding as the offer she gave doesn’t exist. They see it. They acknowledge it. They apologized. They refused to honor the offer. What’s funny is had she never offered it I would have simply made my upgrade and gone on with my day. I still don’t understand what happened. Horrible and more than confusing experience.

I was unable to be in contact with my child's school when an incident took place this morning with her bus, but I wasn't told about until 2 hours later. I'm passing this information onto all websites and sending it to the FTC on how this company does business and the nasty customer service reps that work for them. If you ever speak to Lucy, Juanita, Ashley or Delores hang up because you will get treated like a second class citizen.

We immediately called Verizon and spent close to two hours on the phone. We were escalated to the Recovery Dept where we were treated with disrespect, an argumentative staff member and his supervisor. They talked over us, treated us like we were criminals And they did not listen or care to hear from us. They kept repeating that they only have their notes to follow and we owe $247.00, period...for service (that we never received). Realizing that we were talking to Verizon reps who simply didn’t care, we visited Costco and spoke with a manager seeking advice. She has experienced this before and said that it would take her weeks to get this corrected and she offered to pay us the $247.00 and have us pay the bill. We accepted and immediately paid.

Verizon has a practice of completely “ripping off” people and there is no recourse. This whole situation should never have occurred. We can’t remember ever being treated so very rudely and disrespectfully especially when we were completely taken off guard and were innocent. Thank you Costco for going above and beyond our expectations. Verizon is a company to NOT do business with under any circumstances. We will be happily staying with AT&T.

Finally I reached someone with at least a fraction of a brain and got him to completely cancel my order. However, when I asked about getting credited for the charge on my credit card of $156 he told me that it would be "pending an investigation and will take time". A fraudulent employee shipped the new phones to an address for her own personal gain and I have to suffer because of it. Verizon's process is fraught with problems and lack of control, they have fraudulent employees, and their customer service personnel are completely incompetent.

I was shown I am not a valued customer. I spent a lot of money but that doesn’t seem to matter. I’ve been a Verizon customer for years. I do want to brag on Ned who was the tech support person that helped me activate the phone. He went the extra mile to ensure my phone was set up correctly. He treated me like a valued customer so for him I give 5 stars. He saved the day for me with Verizon. My next phone purchase will be online not storefront. A bad start with new phone purchase ended with customer satisfaction due to a good tech support employee... thanks Ned!!

Imagine my surprise when I look at the app and my bill is 360+.00. They charged me early termination along with fees that I have no idea what they are. I tried and tried to talk with the CSR about why they didn't take it off like they said and they will not budge!!! I have been with Verizon for at least 20 years. This is the 2nd time they've charged me over what I owed. I gave a 2nd chance but there won't be a third. Verizon does not care about customers. Only the mighty dollar.

Anyways I waited a little while longer to call back before hearing the answer NO again, "You must pay 87.00 and it’s cash only." I dragged myself out of the bed and got my 8-year-old together just to make a tiny payment since it’s going on 8:00 at night and Verizon stores close at 8 well I made a small payment of 40.00 and I called back again this time now only owing 47.00. I was still told NO THAT THEY COULDNT HELP ME! Financial services is a joke charging people 7.00 for a payment arrangement. I guarantee that the 47.00 that I couldn’t pay is for all the payment arrangements I’ve made with Verizon wireless.

I know this review will get me nowhere as I see tons of negative reviews and I still received poor customer service and no resolution. I will have to pay the bill or get a late charge. Of course I will still send a letter to every address on their website but I am not getting my hopes up. Wonder if the Better Business Bureau can do anything about the false charges they are forcing me to pay.

On the 26th of Oct., after getting back, I spent most of the day on the telephone and at various Verizon locations trying to get service and a phone. After doing that I did get my Verizon bill for almost 3,000.00. After an hour on the phone and being transferred between Financing and Fraud, back and forth about 6 times, They informed me that my bill would only be $195.00 which I paid. I was informed that it would take about two billing cycles to get this taken care of and just to pay my regular fee which they determined to be $195.00 which was paid on Nov. 19th, even though it was not due till 12-4. On 12-8 I got a call from Verizon informing me that my service was being Temp. suspended. I checked online and found that my bill was overdue and I owed $406.98 and that I will be charged a late fee.

In further checking I found the surcharges, for making all the overseas calls, came to $444.93 and I had discussed this with Finance and Fraud and was informed that this would also be credited to my account since it was directly related to the Cloning of my phone. I called Verizon and was transferred to finance and the young lady, Crystal, informed me that she could not do anything and I would have to talk to Fraud. I explained to her that this had been done and if she checked the notes on my account she would see that this had been determined to be a fraud and that I was informed to just pay my regular bill, which I did. She informed me that she would have to transfer me to Billing and I got a message that they were closed.

I called back and got a hold of a young man, Paul, who informed me that I owed $2,718.25 and his department was not the department I needed to talk to. I had gone through the whole story again with him and he continued to tell me that he could not do anything and said he was going to transfer me and then the line went blank. No music to indicate I was on hold or anything. I tried to see if anyone was on the line and got no answer.

Over an hour has gone by, so I tried calling Verizon again and got a hold of customer service and Elizabeth listened to my story and informed me that Financial Services would be the people that I needed to talk to and unfortunately they had just left for the day. She did check my account and was able to see all the things that were done and seen that the billing on the calls had been suppressed, but it did not look like the billing on the 400 plus dollars was suppressed and I would need to talk to Finance and gave me their direct number to call on Monday.

I did explain to her that I had been talking to Financial services for almost an hour, before I lost contact with them and they informed me They were not the people to talk to. She did not know if my phone or my wife's phone was going to be "suspended' in the meantime and informed me that this was about all she could do as it was not a matter her department could take care of. On the 9th I did get an email that $2311.27 credited/adjustments had been made to my account and I owed $406.00 dollars. I have been doing business for a lot of years with this company, but will not continue to do so after this is taken care of. Time to look for another carrier.

I didn’t even have enough time to go into my account. Their customer service is useless. Some “Verizon” stores are authorized dealers who will screw you over on phone prices. In my area, there are more authorized retailers than real Verizon stores. I don’t believe other wireless carriers do this. I would never go back. The way I’ve been treated after over 15 years as a customer, I’m thinking of getting rid of my FIOS as well.

Continuing on my part, at the end of the process I had asked if I can borrow a pin to put in my new SIM and test drive the network. After a few minutes, ** had come from the back and took my phone that was on the table. At no point did I ask him to do it for me or gave any indication that I wanted him to pull out the SIM tray. After a few seconds, he pulls out half of the SIM tray with the other half stuck inside the phone with my old SIM and memory card. He looks at it for a bit and immediately blames me saying I had messed around with it so it broke. I had not touched the SIM tray since the first day I bought the phone and that was it.

We talked for a few minutes and he said, "Let me go back and check if there any other S8 (my current phone) laying around." After a few minutes he comes back to say that he spoke with the manager and there's nothing they can do about it. I tell him this broke because he had decided to pull out the SIM tray and I did not have anything to do with it. After a while I had requested him for me to speak directly with the manager.

After a few minutes, here comes ** (remember her with the attitude towards the two old gentlemen that came in earlier). First thing she tells me is that she can't do anything about it and that her employee did the correct thing by inserting the pin and it was already broken, so he had nothing to do it. I tell her that it broke after her employee decided to do it himself. She then tries to say I told him to do it and also goes to tell me that "Well you'd have broken it too if you tried opening it." I tell her we don't know that, the fact is that it broke when ** attempted to take it out, it happened as a direct result of his actions. She then tells me "Well you can see the camera then if he used excessive force" with a snarky attitude.

During the whole interaction she just kept looking at me with such a hatred towards me that why am I asking her for help. Not one single apology during our conversation. After back of forth of her being very very rude to me, not apologizing for her employee's actions, I asked for her card. She comes back with **'s card and only her first name written on the card. When I asked for her last name, she started walking away saying "PFFFT I'm not giving you my last name".

How can a manager act like this towards a customer? Not only was she rude to me but also rude towards other customers, as mentioned in the beginning. After this experience, I checked on Google and not surprised by the bad reviews that are already there, but I should've checked myself first. How can this store allow such an employee to be working there and to treat customers like this?

In some of the other reviews, I saw the owner responding to the reviews. So if you read this, I don't want your generic response of how sorry you are and hope to keep me as a customer. I want you to get my phone fixed because it was broken by YOUR employee ** at the store and both him and ** just rudely treated me and blamed me for the issue. Needless to say I hope people see this review and don't come to your store until you fix **'s attitude and her treatment toward customers.

I went to the store again to change back to a different, cheaper plan and was told I couldn't. Because I was told it was the only plan that would work with my daughter away in college in Canada. Once again, not what the original salesman said. When the money got tight I missed a payment arrangement and the phones were shut off. I went to the store an hour after the phones were shut off and talked to someone. I was told that since it had been a short time that once I paid the bill there the service would be restored and there would be no extra fees. Got my next bill and it was 60 dollars more plus the 80. Went to the store and was told the 60 was a reconnect fee. I told them that their person said there would be no fees. Once again lied to. The bottom line is they will lie to you and do whatever it takes to get you to sign a contract. Then not honor what they said or wrote down. So you will be stuck with them for the remainder of your contract.

I'm retired and can't afford a landline phone, too. I cannot cancel them, without penalty!!! The worst thing I've done in a long time is to do business with Verizon. Well, let's hope nothing happens to me, since my phone decides when it will and won't work. I went out today to get an alarm clock. I sure as heck, won't depend on this thing they call a phone (Unlimited Everything). What a joke!!!

I called MANY times, spoke to MANY reps, was transferred MANY times. All talking in circles about why I owe for something I never used. They are threatening reporting me to credit reporting agency because I have yet to pay the bill. I don’t think I should owe them - I never talked, texted, used any data - nothing on Verizon Wireless. I will stay with my current carrier since this is their business practice.

I gave it about a week to receive the shipping label which I never received. I reached out to their customer service to check the status of the shipping label and they told me they could not locate the chat of them telling me they were going to send the label and that they were unable to do anything for me. They didn't even care for the proof I had of the chat I took a picture of them telling me they were going to send it. Also, the bill with time keeps massively increasing. 5 lines with them and they charge us almost $500 to be treated like this. DON'T GET VERIZON!!! They will fill your mind with lies with promotional offers at the beginning to then screw you over as a customer ripping you off in any possible way they can.

TCC placed the responsibility on Verizon Corporate and Verizon Corporate claimed innocence to anything that TCC does. I was lied to at all levels, starting with sales associate Emilyn, through Cameron - Store Manager, and Brigid - Regional Sales Manager. Stonewalled by all to come to some resolution to the deceptive sales practices. Verizon corporate will take no responsibility either for the deception of signing me to a 2 yr payment plan on a overpriced product.

Now the way that Verizon explains this is: when financing a phone without interest, they ask for $30 as something of a convenience fee... However they charge this fee whether or not you pay in full or finance a new device. There is no consideration for the fact that they are gaining your loyalty for another 2 year contract! Ultimately, I still feel that Verizon as a company has completely dropped the ball on customer loyalty. Thank goodness for Ayana, if it was not for her compassion, and consistency with me throughout the call (which actually got disconnected on her end at one point) I would have happily taken my service to another cellular carrier.

All-in-all I believe that Verizon has done us all a service by hiring someone as bright and open as Ayana. As for my experience of the company at large, I still feel like my loyalty is a one-way street and that I am yet to be shown how Verizon Wireless takes accountability for their side of this relationship. Thank you so much Ayana!

Customer service explained that I could likely get a better plan after I told him I shopped online and could get a better deal for many competitors. After that I was informed that I could now get 4GB with data carryover for a total of $98.13 per month vs. the $142 month I have been paying for years. I, of course, blew up at the rep and accused Verizon of taking advantage of longtime customers by not switching us to the newer plan at substantial cost savings. I received some BS about a nonsolicitation option I had taken 4 years ago. I continued to express my displeasure and that even with the new plan I would be leaving Verizon due to their shabby treatment. I then received a $50 credit on bill I have in hand and a $50 credit on current months billing and a switch to the $98 deal next month. Shop your current plan!

I finally got in contact with a representative on Saturday November 24 just to find out that indeed it was the representative’s fault for not telling me that I was losing my plan with this new change. That day the representative told me that she will petition to have my international calling plan back with the old plan and they were not longer offering those but I needed to wait 72 hours for an answer. I called today November 27 to find out that the answer was negative, that representative asked the supervisor right there who denied the petition of having my plan back.

At that point I decided I still needed a plan so I inquired about the internationally calling plans. I was offered one for 5 dollars as base and paying "25 cents per minute" to either a cell or a landline, this was reassured a few times by this representative that I will only pay 25 cents per minute. But right after I finished the called feeling of course all disappointed I went to my Verizon app and saw they the actual rate was 29 cents per minute to landlines and 41 cents per minute to cell phones. So my question to them is why the different answers and why a customer has to pay for their mistakes? I've been with Verizon for many years but as a customer I feel betrayed and have taken the decision to leave Verizon as soon as I come back from a vacation! This shouldn't ever happened a loyal customer. I have been with Verizon for many many years paying bills on time! And expensive!

I asked if they had anything they could do to make their service attractive for existing customers and the guy looked me in the eye and said “we don’t play let’s make a deal here”. What a jerk! I am going with a new carrier in our area that has the same coverage and the people were pleasant to talk to. The customer service is the worst I’ve seen and this is just the straw that broke the camel’s back.

Their systems were not working when we called back. The order shows two phones of the same color instead of two different color phones as we ordered. The telesales department gave us the wrong information by confirming the payment, while the customer service department was treating us as if we were stupid and couldn’t read. The follow up call with the customer service was better, but, nonetheless just as offensive. The agent was becoming defensive and the supervisor was even worse. The lack of respect and consideration for customers who have been with Verizon Wireless for decades is appalling. To top it off, one of the phones is supposedly free with the addition of a new line. However, Verizon Wireless charges us for both phones for 2-3 billing cycles so they can rip us off some more.

When we asked about this we were told that Verizon is not charging interest- well, we are losing interest on money we pay them for one phone that so “free.” We also paid sales tax for the so-called “free phone” which obviously is another lie. It is the worst wireless company I ever dealt with and am looking to leave them. This whole ordeal is not worth being insulted by these people. I hope there is a better customer service at another wireless company out there or might as well give up on it altogether. It was a disgusting experience.

I also told him that I wanted to buy a new iPhone 7 and David immediately told me not to buy it as there have been recalls on the iPhone 7 and it isn't a good phone. He told me to go with an 8 or XS. He couldn't give me an itemized listing of expenses including taxes to compare with my current bill saying the system can't compute the taxes but gave me a ballpark figure. He also said that I could get a $40/month discount on the phone bill (four phones) for my son who's in the military.

I left Verizon and just decided to walk into Apple down the street to better understand what the problems with the iPhone 7 are since my research didn't tell me anything about recalls. When I talked to the rep at Apple he said that there are no problems with the iPhone 7 (no recalls either) and that all phones can be used with different providers and I do not need to buy new phones. So is this David a scam artist? Apple rep said they're on commission. Shame on them for trying to take advantage of people.

They also are charging me full price for this used or reconditioned phone. It has already failed just after a week or so and now or sending me 1/3 reconditioned or used phone still at the full price with absolutely no regard for the 20-plus hours I have spent on the phone trying to get this problem fixed for the last 3 weeks. I guess that I am lucky that the car dealerships have not figured out how to get away with this yet otherwise for a pre-owned certified car I would have to pay a new price no matter how old it was or what kind of repairs it had had. I have been with Verizon for 17 years and this is the thanks I get for paying a high bill each month all these years.

The last date was Nov 17, on Nov 19, I call, get a new story that they mail a check, but they now need proof that my back never received it. I GAVE UP - if I had billed the 15 hrs I spent on the phone with them, I would have earned the money back. It would appear that the scam is to change the story every time, until we give, and since a lawyer would cost more than $1000, I lose my money. I guess it is better than losing my temper with their customer service and getting accused of being abusive and having them sue me for yet more money. The deep pockets and liberal laws for businesses certain put the consumer at the bottom.

After the above circus, there was no way I was about to take another 2 year contract with Verizon. I found a deal with AT&T, and took it. Before terminating my contract, I verified with Verizon what the early exit would cost me. In the end, it cost me $38. A small price to pay to get away from these lying, no good thiefs!! I tried for over 2 weeks to access my final bill to pay it, and be done with Verizon. But Verizon didn't see any sense of urgency. For 2 weeks, I called, chatted online, and tried to access my account online to no avail. After waiting for a printed bill to come in the mail for a week, I called once again. I was told "The printed bill is on the way. If you want another one sent, it would cost you $5.00!!"

Having had enough of the lies, I agreed to have the $38.00 I owed for my final bill deducted from my bank account, as had been happening for over 10 years that I was a customer of Verizon to put an end to the nonsense. To make things worse, I had to ask for a confirmation number to have some record of the payment to the account. Trust me when I say I will NEVER be a Verizon customer, ever again. My reason for giving them one star? I couldn't give them anything lower!!!

Beware of the many hidden charges that are in Verizon Wireless. They're finding ways to charge people for phones that they don't have. Do not take their service where you get bundled phone and tablet because it's a rip-off. I didn't have my tablet for over 2 years and they charged me for two years knowing that the one-year contract was up. Verizon Wireless is a thief and they will steal from consumers. Do not get this service.

When I called and asked if they could refund the money and continue with Thursdays payment they said that wouldn't be a problem and it would go back onto my card right away, because my bill was and has always been paid and current. Well, Saturday no refund, Sunday no refund, Monday no refund, so today I called to find out what was going on and they denied my refund for a reason I can't even begin to understand. They told me that refunding my money would have. I am so bothered by this. My blood is boiling. They screwed up, and can't fix their own problem. Sooo disappointing.

The picture even said that damage was on the front screen and the pic showed the damage on the back. They then offered to charge me the $200-$250 instead of the $299 and they would put it through the other insurance I had. I honestly don't even think that is the same phone I returned. Customer service would not even consider how long I have been a customer and that I have never returned a defective phone before. This leads me to believe that they are charging people for damaged phone that are in fact NOT damaged. Very disappointed after almost 20 years.

I live in a dead zone for cellular. I had to get extenders and now use wifi calling which helps some. My neighbors have to go out on their porch to use their cell phones. It should be better especially when the maps are all covered with 4glte. Verizon once asked if I had some land they could put a tower on and said they would not be building any more towers. They did say they would let me out of my contract.

They replaced the SIM card - nothing - same problem. Obviously they do not know what to do. I believe that I have these problems due to the programs that are suppose to slow down the service. I had enough of them. I am on the transplant list and if I miss the CALL from them then I am paying for what? They take the money, but me? Do I have service? - NOOOO! Verizon IS NOT THAT GREAT AS THEY THINK THEY ARE.

Next bill, high again! I called again. They said, "Yes I see you talked to someone, but we cannot honor that price because we have no plan that is that price." Tried talking me into another plan, higher. I said, "NO! I am a dog with a bone, not getting tricked again. Did you investigate?" Would not answer question and would not answer why I did not get a callback about supposed investigation. "Give me a supervisor." There is not one available. HAHA. "Ok, get me who is in charge." No one there!! Right. Finally after much talking, they know I am not hanging up. Supposedly get me a supervisor. Who says I need to read my contract.

They can say whatever they want on phone but contract is what I have to go by? What?? You're kidding right? So, you have license to lie to me? You can say whatever and not investigate my case? Verizon, I quit. Said, "Give me my final bill, I never want to hear from you again!" So, they say ok. I pay my bill. I went to ATT. Changed my phone over. Now they send me to collections and send me a new bill! Like I am still with them! I hate VERIZON and I am not giving them one more penny. I own nothing, so destroy my credit for a few bucks, see if I care! And my prayer for you is that you reap what you sow Verizon!

This roller coaster has been my life as a customer of Verizon for half a year. Also, they "accidentally" withdrew nearly $250 from my bank account (I was on the phone with Financial Services). She was not authorized to do so and responded with an 'oops'. Verizon is a large company that seems to have lost their vision to deliver great service as a whole. They do not hold themselves accountable, but will be sure to hold all customers accountable while ignoring their errors & omissions. Their work culture seems to me "that's not my job or department". Not one person in 6 months has heard my frustration and effectively tried to resolve the issues with my account. All I have gotten is excuse after excuse or white lies to pacify me and get me off of the phone. I am greatly disappointed and I am personally planning to no longer be a customer of this company. And many of my friends are experiencing the same issues I am.

Verizon should be ashamed of themselves and needs to do better for their customers instead of worrying about their account receivables as much as they do. Before you get a word out of an issue the rep tells you of any balance you have. Verizon Wireless- your customers are paying for a service. I suggest you deliver on that service. You're a multi-billion dollar company, you owe it to consumers to hold yourself (the company) responsible for the misery you have caused us and make changes to your infrastructure if necessary to do better.

It’s now been a month. I called to cancel. The person I talked to said it would be no problem. 3 months later, I received a bill for 3 months of Verizon service, for $153! What? At this point I went into a Verizon store at the Mall of America. I tried to talk to a manager. Instead, they told me they don’t have managers, only “Sales Associates”. I would have to talk to Customer Service by phone. So, what kind of company has no managers in their physical stores? Needless to say, I will NEVER do business with Verizon ever again.

The first month I didn't have any internet. I called them complaining. Verizon told me it's my fault that I didn't turn on the phone. I told Verizon my phones are always on, but no internet. The entire month I have no internet, but Verizon still sent me a bill of $224. Then the following month was over $300. We came back to complain so many times, but it's being 4 months now, our phone bill still not fix. Not only that, but Verizon sent me a statement saying my phone are not pay. Now every month they continue to charge me for my phone.

The first month after getting my new phone and it's working right. I took back to Verizon asking them why. Verizon removed my new SIM card, and replaced a new SIM then charging me $30 for it. When I came home, couple days later my phone are not working again. I didn't wanna take back to them because they charge me another SIM card.

My last month bill was over $400, and this month bill again is over $400 when my plan suppose to be $180 plus tax. I called 611 directly, but they can't help me. I went back to the store, they told me they can't help me, I have to call 611. I'd been going back and forth for the last 4 months, but still can't get an answer. I try to break my contract because I don't want to go with Verizon anymore, after knowing they ripping me off for the last 4 months. If I don't get out, they will continue to rip me off. Verizon said I have to paid $1,200 for cancellation fee and for last bill if I wanted to terminate my contract.

I'm so disappointed with Verizon. All my family had Verizon because we thought they are one of the best phone company, in the US, but Verizon proved us wrong! Verizon are nothing but a cheating phone company, they ripping people off from left to right. Within 4 months. I paid over $2000 for my cell phone, and now Verizon said I have to pay another $1200 if I want to terminate my account with Verizon. I believe I live in America, NOT in a communist country. But when I dealed with Verizon, they make me feel like they are no better then a communist phone company! I'm very disappointed with Verizon.

They could not move the money so I was told to return the phone and re-buy one and put the trade-in where it belonged. I told them I really did not want to go through all that, waste an afternoon but I did what they said as it was my only option. The store manager in Prescott Valley stated the phone could not be returned unless paid for which is another lie. If he would have been receptive to what the corporate office supervisor advised me to do I would have had this finished. So my afternoon was wasted as I expected.

I have spoke with two different supervisors and countless customer service people over a 14 day period and am exhausted and I don't believe any of them anymore. When I first ordered the phone I was told they would send a bundle with a leather case, screen protector and fast car charger all free. I did not ask for this. Today I received a bill for the accessories I didn't really want. There was a return label in the box so I contacted Verizon one again today to get let them know it's going back and to credit my account. I will pay off the new phone fast and find a new provider who actually knows what they are doing and don't lie over and over.

Their commercials are misleading, no wonder why they get people on contracts. They get you in a contract then they give you terrible service and don’t fulfill their end of the contract. They actually blamed my phone for being slow on an Apple. Apple's phone just came out… They play the blame game, and you have to sit a long time on the phone to talk to someone. Terrible company, once my contract is over I will never do business with Verizon again, and I will tell family, friends, and people I don’t like not to go with Verizon. If their company was on fire, I would not even piss on their company to put them out.

Then there's the "need to sign for delivery" thing. When it shows up after 4 days, I'm in the family room and see someone walking down the driveway to the road where a delivery truck is parked, some 400 feet or so away where I don't hear it. No doorbell, no knock. I run to chase him down and instead find the phone box sitting on the edge of the porch. Very secure. I am totally unimpressed with the misleading, unprofessional handling of this transaction. I have had good luck with the rest of my Verizon experiences, but the first time I used their online sales it was a disappointment.

The customer service rep from new company wasn't surprised. They noted we were leaving and made it as difficult as possible. They also CHANGED OUR PASSWORD! So when I tried getting information from our online account they had changed it. It had been the same password for YEARS. Thanks for that. I was able to change it and we proceeded. I thought I paid our last months. I had spoke with someone from Verizon to ensure we had taken care of everything and everything was closed. NOPE they LIED. My husband got a call from his old boss from years ago. No clue how they even had his number. They said they had account information to discuss with us. They called him multiple times and we'd been gone several months already and NO ONE tried to contact us by mail or phone! So I called in...

She says we still owe for our iPad service... Okay I closed everything. She said, "No you didn't." So she closes it. I asked if I could pay the balance as any time I tried to login to pay it wouldn't let me. She said, "No it's fine and you will get a bill in the mail..." I STILL have not received a bill. So they are planning on again charging a late fee. Are not emailing or mailing any bill and continuing to bother his old boss... This company has gone down the tubes. You have lost all our respect over the last few years getting worse and worse not caring about your customers. I recommend to everyone to not join Verizon now and will continue to do so.

So 3 days ago I paid the maximum the website would allow, $138, and figured I'd pay rest when they fixed the issue. Today I got a text saying I owe $150 and my account is overdue and they will turn off my service. So I call and am told that the money I paid on Oct 21st was applied to my device and not my service. So I explained and was told I still have to pay $150. After numerous calls and speaking with a supervisor, I was told "it was my fault for making a payment on the 21st and that it would complicate my account if I don't pay them $150 today."

I said, "You just need to apply the $138 to the right place." He said, "I've submitted a refund for that and it will take 7 to 10 business days to show up. Have a good night, Mam." Then he hung up. So I am supposed to shell out $150 instead of $22 because they made a mistake, and hope that the $138 is even returned and where or how I have no idea. Is it a credit on account? Is it a check? What? Really???

When I got there he was with another customer and informed me that he would be right with me and it did not take him long at once we greeted I told him I had an S9+ with AT&T that had been unlocked. He tried everything he could to make the phone work on their network but it just would not work. It was out of his control but he was extremely professional and very nice at trying to help. So I left the store and later that day when I got home I tried looking up reviews on it myself to see if it was compatible. I couldnt find anything on it so I went to the Verizon website and they have an online tool so when I put my IMEI number in it told me it was incompatible with their network so I thought to try another AT&T phone that I had the Galaxy Note 8.

I put that IMEI number in the online tool to check and it was successful. So the next day I went back into the store. I did not set up an appointment but I did stay in touch with Blake and I told him what may be the problem and he was very understanding and hated that it was incompatible. So when I went into the store this time I was greeted by John ** who was also very nice and professional. I told him I had talked to Blake and the problem I had previously and that I just wanted to try and get the Note 8 to work on the their network. He was very helpful. We ran into issues but he tried everything possible to take care of me.

He finally reached out to his advanced technical team because although it showed it was compatible it still would not show service on the phone. So after talking to the technical team they sent him an email on the procedures to take to get it to work. John informed me of those procedures and I was already familiar with them but it would require me to hook the phone into a computer. I was ok with that. He printed off the procedures and give it to me and told me to contact him after I was done and he would finalize the porting process over the phone whenever I was ready to just call him later that day and if it still did not work to just let him know and we could go from there.

Well later that day I called him back because that fixed the issue and I was so thankful. He was also very relieved so he ported my numbers over. I thanked him for all of his hard work and Im very appreciative of both of these professional young men. The service quality is excellent. I have never had services that have been this excellent. They may be a little more expensive but it's worth it. I have received services everywhere I have traveled so far even to my new home when I did not have a signal with my current provider and I only receive 2 bars with Verizon and I was worried about that at first. So I reached out to John about it and he said bars on Verizon doesnt matter how is the call quality and let me tell you he was so right.

I could hear him extremely well although it was only 1 to 2 bars. It wasnt in and out and could barely hear him like it is on AT&T where you have little to no coverage. It was like we were in the same room. I also tried the mobile internet and it was almost instantaneous. WOW. Way to go Verizon on customer service and treating your customers like we deserve to be treated. Now I know exactly why you are rated #1. You go out of your way to meet customers needs and the services are unmatched.

I kindly say, "You're joking right?" Because I've never dropped my phone in water or anything and he goes, "No I'm sorry you're going to have to call Verizon and get a new phone." I walked out of that store thinking wow what the heck am I paying insurance for? So I call Verizon and see what I can do and the guy says, "Well you have 2 choices upgrade or pay your deductible of $200 and get a new phone." I told him there's no way in hell I'm staying with a company who in all reality just wants your money and to screw you over with insurance that doesn't pay for Crap! Not only is my screen not getting fixed but I have to deal with little shards of glass everytime I talk on my phone. I am truly disappointed in Verizon and the way they treat loyal customers. I will definitely be taking my business elsewhere... Those who are considering them read the reviews and turn away!!!

About 5 years ago when I moved to another state, I wasn't receiving my replies to text messages in a timely manner and I was thinking everyone in my life was ignoring me. Then all of my text replies would come in at the same time in the same day. This happened about a dozen times within a year period. I asked those I texted and replied when they got my messages and when they replied and found out that the messages were being delayed for weeks, if not a month or more! During this year period, I was also experiencing dropped calls at suspicious times, like when I was having an important phone call or talking to someone while receiving emotional support.

I got my first smartphone 2 years ago and it was great service until I started working for an employer over a year and a half ago who also had Verizon service on their company devices. My service started getting so screwed up because Verizon was defaulting my personal phone to attempt to connect with all other devices around me, instead of giving me just basic service to load a page or send a message.

Even though I turned the context with other devices option off in my phone settings and turned off google location, it still got hardcore interference from other devices, and anything that runs on electricity, and window frames, and humans without cell phones moving around, and everything else, etc. There are large areas of Portland, Oregon in the middle of the busy city where Verizon just doesn't provide service to (and coincidentally it's the "ghetto" areas). When Verizon changed their voicemail system, I could not update my voicemail using their directions and eventually had to call customer service for help to set it up and change my passcode. The customer service rep was rude and made fun of my choice of passcode.

Months later, I had two days with no service and no explanation from Verizon customer service besides an attempt to gaslight me by saying their records didn't show any issues with my service. I've attempted to block calls and texts and mute conversations of people harassing/stalking me, but they always become unlocked/unmuted. During important phone calls (only), my reception would get really bad, I would only hear feedback and my own voice, and the people on the other end would say they hear strange noises and loud banging sounds, but not me talking. I HAD TO HIT MY PHONE TO GET APPS, WEB PAGES, AND ANYTHING TO WORK for the remainder of time owning that phone before Verizon made me beat it to death and shatter it into pieces.

After shattering my phone, I bought a new smartphone at Best Buy (since the Verizon store never has sales and only sells the most expensive devices), and immediately things started going crazy in my phone after I activated the Verizon text message+ app and had my conversations imported to the new phone. Verizon thought that granted them permission to let them screw with my contacts and start changing phone numbers.

About half of my contact numbers were changed by one digit, or ghosts that still existed, but were missing at the same time (the contacts would not show up when searched through both the contact list and recent call list, so I tried creating the contacts again and it told me that they already exist). Then I had another two days without service. I could not make or receive calls, except to/from my employer at the time who were harassing and threatening me with assault and Verizon would not let me block or mute them. I could not even call Verizon to make a payment during this time.

I kept getting the recording of the woman's voice telling me the call could not be completed as dialed and stating an error code set of numbers. When I could finally make a call to customer service, they told me that they once again didn't have a record of those errors, and when asked what the specific numbered error code I received meant, they told me that they couldn't tell me. I told them that I know they sleep with the NSA to mine data for the algorithm 5G Smartworld technocracy crap, but joke's on them if they can't provide me basic service for what I PAY for because I will smash my device and cancel my service with them. After that call, I got the best service I've had for years with them for about two weeks. Now I'm back to hitting my phone to get it to load pages/apps, etc and this is a new phone.

Whenever I leave a voicemail on another verizon user's phone and mention anything that seems to be pro Trump, Verizon immediately says the voicemail is deleted and will not let me continue recording a voicemail for the person I was calling. Verizon also recently bought Yahoo and I have a Yahoo email account that has been screwed with nearly since Verizon had taken over. I've tried deleting old contacts, emails and folders several times, but they keep popping back up, and I've also gotten a surge in spam mail. I also cannot get any service whatsoever within 100 feet of a Verizon store. WOW. Just wow.