Verizon Wireless Reviews

I moved to Los Angeles from abroad and needed a US phone carrier. Verizon looked OK so I signed up for them for my iPhone and their "jet pack" internet. There is nowhere in LA where my reception is better than 2 bars, and my calls drop so frequently I have stopped using my phone for important calls unless connected to wifi in a cafe. My "jet pack" wifi doesn't work 99% of the time, and there is never strong enough signal to even watch videos. I don't know if there are better providers in the US or if this is just how Americans live, but in any other country this would be absolutely unacceptable. Verizon is a joke.

Hello, I've been a customer of this service provider for over 15 years and I can say w/o a doubt that their service and even products and customer relations dept is horrible. To be brief I had a Samsung Galaxy S7, for me the phone was problematic. I literally had 3 of the phones via my insurance on the phone but I kept having to get new/refurbished ones because of the issues I'd had only for the last one to burn me due to heat. I reported it. Mind you I was on hold fighting with agents because they were basically trying to call me a liar. I asked for a manager and I got a supervisor. He at 1st offered me an upgrade. I told him I wasn't in the market for an upgrade so he offered a Motorola E6.

I used to get great service in Vilonia, AR and everywhere I went in the surrounding area. For the past 4 months I cannot get service when I am at home. Even when my data had been renewed every month. It's absolutely ridiculous and I about to change carriers if it's not fixed asap. It's ridiculous I pay for a phone I can't use when I'm at home most of the time.

Verizon has a monopoly here in Montana, so they can provide lousy service and have no consequences. We've been with Verizon for many years and service used to be great, and it used to be if you were having issues with service, you could call them up and they would fix things. Not anymore though. The phone and internet service keeps getting worse and worse as they rent their towers out to other cell phone companies but don't add or upgrade towers. Their towers are overloaded especially during the summer months with all the extra tourists traffic.

I spoke to Rolando today, in customer service. Well spoken, professional and very pleasant. Well done Verizon! I have been a customer for 22 years now, still impressed with your ability to hire great staff. Give that man a raise!

I bought a iPhone7 over the internet and brought it in for activating. The Rep. said, "Well I don't know much about iPhones, I like Samsungs better." With help phone was activate. After about 10 days all was dead, no in calls or out calls. I went back and they said they have no account for me on record. I paid $100 activation and $50 first month and they sent me a refund of $12.

I need to activate phone on a line (family member lost their phone). I tried calling four times over the last two days. First, I was on hold for 15 minutes waiting to talk to someone and decided to try online instead, so I hung up. I tried to activate online and it failed (this phone was used before on the account, but did not appear in the list they showed me). It said I had to call to activate. Great.

Store in Big Rapids MI replaced my phone at 63.00. And lowered my plan. A week later I get mail from Verizon that nothing has changed. And I still pay 7 bucks for the device that I was told the 63.00 was for. ** isn't as deceptive as Verizon!!!

Been on hold for 30 minutes waiting to speak with person....Terrible customer service. Actually their system has really problem. IF someone is looking forward to switch company, make sure your account payment is clear and check everything is fine before switching otherwise you will reach customer service the most of difficult time. And important thing is your login account will be disappear and if you don't have acct# with you during talking representation, they could not find out your account by phone # or name or another information and keep making you waiting waiting and another representative, but not found it again waiting and again!...GIVE UP. I had been customer for 10 years because they have the best network, but it is not anymore only Verizon so of course I moved Spectrum which has same network zone and much cheaper.

I was interested in getting more information and considering a move from T-Mobile to Verizon. I was never able to reach a human being. T-Mobile has live help within minutes. I'm staying where I am. Very frustrating!

Spent over 3 hours with Verizon on the phone to switch prepaid to post paid and they couldn't verify me even though I have my account on auto-pay. Says I have to send in copy of lease. Tells me and 11 that they're open till 12 and to call this other number in 15 minutes. Guy said press opt 2. Opt 2 I do then it asks for a 7 digit code he never gave. Can't go further. Call back and they are closed. So wrong of a company. I sent proof. I sent email to the site he said and tries to say they didn't get it. I sent 2 times from 2 diff accounts. Their phones are garbage. Mine can't shut off advanced calling so you can't turn off mobile data so you pay extra. But I do that the 3 hr 16 minutes convo recorded. Good thing I have my phone calls recorded.

ON HOLD MORE THAN 30 minutes. CALLED BACK...SAME. GAVE UP! This company should be bankrupt! The customer service is the worst!!!! Can speak to a real person. When the company's customer service goes into auto mode to cut costs. You numbers are. Reminds me of Sears customer service. Guess what...Sears filed chapter 11.

I am having a problem with my voicemail. I have been trying for over an hour to speak with someone about my problem. Still on hold. I cant even get anyone to help me on chat. Shame on the FCC for allowing this company to get by with such treatment of their customers!

I told the seller that I needed a cell phone that works later in Brazil when I came back (allowed to change for the Brazilian chip) and did hotspot. I liked a Palm Phone. And the seller said it will work in Brazil and would do hotspot, but did not advise to hotspot continuously because it overloads the processor. (I paid US$ 446.24 for that.)

I was a Verizon customer for almost five years. This year, we started traveling as my son joined his MD in a Caribbean Med School. We used the travel pass that was offered by Verizon. We noticed that we were being charged even when we were not using it. After shopping for a different carrier, we found T-Mobile had better options for International travel and so I called Verizon on the 17th of July to find out what are the options for termination. I was clearly told by a support specialist that the Monthly charges are pro-rated and the device payment has to be settled. I ported out one number as my son was going back to his school after his vacation. My billing cycle ended on the 25th of July and I found time to port out the other devices on the 28th of July.

Verizon has the worst Customer service I have ever seen in my life. They interrupted my service before I ever received a bill. Their customer service keeps saying we have to pay in full on a bill we never received before they will restart our service.

Verizon has begun not using live customer service. Only chat line. Been on hold for 30 minutes waiting to speak with person....Terrible customer service...I don't want to use chat, want to speak to a live person.

Don't use Verizon wireless. They suck and they piggyback off of Sprint. They do not own any towers of their own. Sprint owns all of them. And they will screw you and scam you out of your entire paycheck and turn you into a collections agency just over a quarter. They do not offer unlimited data like they say. Once you use 15GB they will cut you down to 23KB a sec. And then charge you 17.99 per GB if you manage to make it that far. They screw the people big time. They rip off the US government and sweep it under a rug so they don't know about it and commit fraud daily. This company needs barred from the US mainland. Push these non-Americans out...

Another Verizon nightmare. Purchased a phone online with a VERIZON CUSTOMER SERVICE REP ON THE PHONE FOR GUIDANCE. Received 2 emails, one on the day I purchased the phone saying I will receive an email when it's time to pick up, another EXACTLY TO THE MINUTE 3 days later saying the order was cancelled because I didn't show up in the store within 72 hrs. Another email while I was on the phone with customer service just now asking me to review my new bill, when I go to the website to do so "The web page is unavailable right now". NO ONE can explain any of this..Another hour on the phone with Verizon customer service. NO PHONE NO SERVICE, NO SATISFACTION. If you're not already a customer DON'T BE, if you are start shopping for another company. Better Business Bureau < ConsumerAffairs and State Attorney Generals office here I come.

I was told when I signed up for my plan that I could toggle back and forth between Unlimited and 5-gig service because I only need Unlimited when I travel. Three months later, Verizon is still charging me for Unlimited, even though I've called every month asking for the change to be made. I've spent far too many hours on the phone with them, and I'm still out hundreds of dollars. I had been a customer for nearly 20 years. I am done and will move to Google Fi. Terrible customer service.

I was with other carrier. I switch my phone number with Verizon and that is the worst experience in my life. They didn’t provide me network service one day my phone was not work in my workplace. I called so many time to Verizon. They didn’t solve my problem. They ripped me off. They charge me too much money for nothing because they didn’t provide me service and they pushed me to buy network extender. They charge me $370. They said they don’t guarantee inside the home or office. I can’t stay outside for using Verizon service. Now I switch to T-Mobile. My phone working good inside and outside. Now they sent me bill $936.00. I trade in my phone $450 and $200 gift card. $1100 was device. Out of $650 so my bill be $450. Not this much. They are scammers.

So far I have been on hold for an hour. Ever since they shipped all their call centers overseas, wait times have been insane. Especially since I'm having to make this call because their rep who was suppose to set up about 20 business lines for me, messed up and put them all under my personal account. After this mess, I'm going to cancel all my lines and go back to AT&T.

Best customer service ever! I rarely write reviews, however Vincent at the Pittsford, NY location was outstanding. Prompt, knowledgeable, and offered me every possible sale item, while maintaining an easy going conversation. I felt good about my purchase (s) for the 1st time in awhile. Thank you Verizon for having Vincent!

First of all, I rarely complain, it takes quite a bit, but the decline in service at Verizon Wireless, has really been awful. We've been customers for 8 years or so, and I very rarely had an issue. Until about 3 years ago. This is when I learned that *good enough* is the solution to a problem. I still can't access my cloud on my phone. The solution was to use Google photos instead. But I PAY for the cloud. Now I can see it on my laptop, so that's *good enough*. Cell coverage is two bars at most, we dont have adequate towers according to the rep at Verizon. The solution? Use wifi calling at home. Fine, but I can't walk to the kitchen without dropping a call. My house is large, but not THAT large. So, as long as I stay in the living room, I can make calls. Good enough again.

Verizon locked my iPad from their LTE network. Won't tell me why. They need information to look up the device. The thing is, I don't have an account with them, so there is no information to give. But they will gladly take your Social Security Number and claim to look up information that way. How is my iPad locked due to Verizon and they are unable to find the information related to it? 3 hours later on hold and I am hung up on. Typical Verizon with their bad customer service and hidden fees where your bill goes up with no explanation. And they wonder why I don't have an account with them anymore. Free yourself from Verizon!

Be very careful when getting Verizon service as they are a company that will rip you off at every turn if you allow it to happen. I paid my bill early then decided to switch to Spectrum Mobile and Verizon won’t refund my money I just spent paying my bill. They’re saying that when I pay my bill that’s it’s for the previous month and not for the month going forward! Have you ever heard anything so ridiculous in your life. They are complete rip-off artists and I wouldn’t recommend this company to someone I dislike much less people I do. I absolutely hate it when big companies push around the little guy and then say how wonderful the company treats their clients. I wish there was something I can do other than leaving this review. Guess I’ll file a complaint with the BBB as well for Verizon’s negligence in my matter and hopefully it helps other pick a better company to deal with.

I have been with Verizon Wireless for many years....bought MANY phones through them over the many years too! But this last few months have been terrible! I had to replace a phone for my husband...few weeks later he passed away and I have not been able to find the old phone to send back to Verizon. They are now wanting me to pay for the whole phone amount on a refurbished phone that is not in service anymore. I have talked to several reps and get a different answer every time I call on how to handle. Only I can say over this situation is I CANNOT WAIT TO GET AWAY FROM VERIZON WIRELESS....They are heartless and can't get their stories correct about what can be done!!! I am a widow now and cannot pay $900 for a non-working phone that is lost!!!! I am telling everyone I know about my situation.... AGAIN I can't wait to not be associated with Verizon forever!

We purchased a Verizon router which we were using as a hotspot. We realized our data was disappearing very quickly. After a call to Verizon’s tech department they discovered that the router was using 1/2 gig every 6 hours-same time every day. That is 2 gigs of data unaccounted for. After talking to several techs their answer - we don’t know. 16 gigs of data were just gone. No explanation. Our solution was to unplug the router. We have since canceled service to the router. Very dissatisfied with the lack of concern for the missing data - that we had paid for and for their lack of understanding of their equipment. Hence the 1 star.

I live in Barre, MA. Service used to be ok. I always did have some dead spots but could get service enough to text. Now I don't even get that. I was thinking of giving up cell service altogether, me and the family. Thank you for speeding things up, we will drop cellphones altogether now. We get no service now, whatever you did keep up the good work. This will save me a bundle every month now. Just another dissatisfied customer. I heard you changed a thing or two. Truthfully a personal note or text before I paid my bill again would have been the difference whether I kept service with you or not. Some kind of heads up would have been the thing to do instead of nothing. You take my money then leave us thinking it was our phones. PS. Being Verizon I figured on better service, I was wrong.

August 1st I came to Verizon/Russell cellular in Springfield Vermont, which is an authorized Verizon retailer. I came to get a prepaid phone. The guy working, Stephan was his name, convinced me to let him run my credit and see if I could get a credit line with Verizon. So I let him and bam it popped up on the screen that I was approved for a $2000.00 credit limit! Yeah Me! Then that page disappeared from the screen and a message popped up and it said they needed a copy of my license and social security card. I did not have my social as it was previously stolen. So he told me to come back when I get a copy of it and he would finish processing my application.

Working with Verizon Wireless is next to impossible. Furthermore, in some rural parts of the country like ours, it is essentially a monopoly as no other provider can provide remotely acceptable cell service. The call center representatives are generally nice and want to help, however accomplishing even the simplest of tasks typically takes more than an hour on the phone. Then the likelihood that change has really been made, or stays made, seems to be next to zero. They also have asinine policies across the board regarding how accounts are setup, handled, modified, etc. that create Catch-22's and time-wastes of epic proportions. If you have other ok cell service in your area, do yourself a favor and stay as far away from Verizon as you possibly can.

I recently checked into why I was paying $120 per month for 2 phones on the same account. This included a discount of 12% for employment. I found that there was $20 per month for each phone, an extra $40 each month, just for access to towers. I called Infinity Mobile & they set me up without this fee per phone, used Verizon towers, plus Infinity wifi when available. My gig usage went down, connection is better, & my monthly bill is less than half.

I have been with Verizon for five years. I’m not a rich woman so I play the rob Peter to pay Paul routine every month. But I always make sure my phone is paid because I need connection to the world. The first two years were great. Every time I called customer service they treated me better than my own blood family treats me. And I told them that. And I told everyone around me how good they were. I didn’t mind paying a little extra for the great service and the great treatment. But over the last two years I really don’t know what is happened. Customer service is a nightmare. It’s automated and they try to force you to use their texting service to solve problems. They want you to use their website instead of talking to real people. Even charge you to have a live person help you pay your bill. I hear all of the companies are doing this so I wrote that one off as just the way the world is working now.

I only ordered sim cards from VZ online. Next day, I called to cancel and was said "All set", but 2 months later, they charged me $26 although I never used Verizon service? The lesson is that "do not trust Verizon wireless online" as they set a trap with a lot of promotion to make you sign up. Once you sign up, they would send to you a more expensive plan which you don't want to get more commission. Do not fall in their trap.

I had a problem with the insurance company Asurion. Being disgusted with the lack of responsibility the insurance company had with the damage they did to my phone, I called Verizon, my carrier, to see if I had any options. Not only were they helpful but understood my frustration with another company. Saul was an outstanding representation of the company. Verizon truly is a wonderful cell provider who always assists when needed!!

I'm very sad with my service. Calls drop before they connect, text don't get through right away 60% of the time, and 7 days a week any time day or night the internet towers cannot handle unlimited text talk and data. It is not the phone but rather their towers. We are tired of paying out all that money for constant disruptions. I don't want excuses, I want what we were promised in the beginning. They told me unlimited doesn't mean unlimited. That is after you complain about the service. We thought Verizon wireless was a honest company. We can only be sad with senior selves for believing. We are paying a lot of money for excuses.

We were promised a military discount for our phones within a week or two by the sales team when we switched to Verizon. 7 months later still no discount. Just a run around every time we dealt with them. Nothing but excuses and now they're saying that since last month the program has changed so even if we did ever get it it would be hardly anything anyway. I would never trust a word they say. Thanks for nothing.

The business dealings are not straightforward. You sign up for one thing, and you start getting bills that you never bargained for. You make your case to a customer service agent today, they claim to rectify the issue, and by the end of the month you find out it was never done and unexpected bills are thrown at you. Customer service and financial services here is just disappointing.

I have the Google Pixel 3 XL. The best part of this cell is the camera. Other than that the cell is slow and always dropping calls. I HAD a S7 Edge before upgrade and I regret upgrading. Customer service is no help. Every time I call they say I'm in a bad area. When before I never had any problems with my S7 in the area causing problems for the upgraded Pixel 3 XL. Even Straight Talk cells work in this area. If this is the best they have to offer with upgrades then I will be changing to a different network very soon.

Horrible service sucks, omg. Trying to talk 2 representatives about your bill is ridiculous, I've had Verizon for last 4 years. For the last 6 months I've been getting added charges then they charging me 1 year later for a phone that was returned through UPS. August 2018 UPS took full responsibility & approved the claim sent paperwork to Verizon, but Verizon never signed or sent paperwork back. 1 yr later I'm digging, calling UPS. Verizon, was on phone 6 hrs 1 day for next, and finally 4 days later I get UPS & Verizon on phone together and I did all footwork, finally get my bill straight. I pay for 7 lines a month. A lot I have to stay on top of because they wont. GOOD LUCK. IF YOU GO WITH THEM I DON'T RECOMMEND.

I been with this company for almost a year and customer service is horrible! I called the customer service call center because my phone was off and I wanted to set up a payment arrangement that was five days away! I spoke to a lady in the financial department that was very rude with me and transfer the call in the middle of our conversation! When she transfer me I was on hold for 30 minutes and the department I was transfer to couldn’t help me with the arrangement at all! I feel like this company have horrible worker who are very rude and have horrible customer service! I will never buy a phone with this company again! This was the worst customer service I ever experienced!

Aug 6, 2019. So I don't criticize businesses but this is 100% out of control. It is a long story but I would appreciate advice on where to go next. Kenzie saved her money and upgraded to a new iPhone and bought it 3-29-19. She was moving her stuff from her "old phone" and went to Wayne, Ne that afternoon--she stopped at Verizon Victra Store (a Verizon store owned by ABC Phones of North Carolina) to activate her new phone. Phone activated--all is well.

I acquired this unit ten months ago to serve as our home telephone, replacing AT&T landline. That was a mistake. This unit requires daily reboot to acquire the Verizon signal. When I contacted Verizon, they advised me that the "signal was strong" at my location ... which I suppose means they don't see that as their problem. When I told the rep the issues I was having and wanted to return the device, she said I'd have to try their $200 antennae first.

I have factory reset my phone 5 times and it's still not working properly. Verizon told me the factory reset hasn't been done in two weeks so I would have to do it AGAIN before they would send me a replacement phone. They may have good reception, but their billing is ridiculously high and not worth it!!!! They're not here to help you. They're here to make your life more complicated. I'm ready for a new service provider.

I have never had such bad service before, my phone sucks and because I have a past due balance they will not send me a replacement device, mind you, they just did a month ago because I have a payment arrangement set up. My hotspot will not work. It drops calls, sends messages to my old number instead of my contacts. They had me do a factory reset and my photos and messages were backed up and they all got deleted. I pay out my ** for ** service and a ** $1000 device. UNBELIEVABLE

Recently my phone broke and I needed to log in to my online account to receive a new one. Well they locked me out and would only send a code to my broken phone. Calling them only took an hour and after inputting my PIN code and having another member on my plan receive a temporary code I was finally given the option to unlock my account by... sending a temporary code to my broken phone. So I now have a locked account and a broken phone, the only way to resolve either is by having the other so I guess that means I should just open an account with another provider that has at least some form of customer care.

I want to share my experience regarding non-Verizon purchased phones. Despite what you may see when you check out your IMEI on the Bring Your Own Device (BYOD) page, you may not be able to use your Verizon account (SIM) in Canada or Mexico even if it is an international-compatible phone. To my surprise, even though I had a Verizon unlimited data plan which extended to Canada and Mexico use, the Verizon system did not grant free unlimited usage on those international locations. I was in Canada, my phone worked perfectly and I sent/received texts and data. As it turns out, I was charge an incredibly steep price for data (works out to $2,000 per GB). My data service was cut off when I hit $500. You've been warned -- Verizon's site is on BYOD. Compatibility is not to be trusted.

I dislike so badly that they stated Unlimited data usage but yet limited me 25gb. Now, in 7 days they're saying I've used 22gb. Also, they have my area all covered on the map like great service. I've seen nothing but 1-2 bars on my phone. They lie and steal $$ from you for nothing worth it at all. I'm dissatisfied customer and about to drop them and go somewhere else on my 1st month with them. I'm wanting public to know how much you're being ripped off.

Went from a Verizon prepay phone to a contract specifically for the unlimited hotspot tethering which I need for work. The Bmobile hotspot has not worked since I bought the B-phone. There is an OUTAGE which has been going on for days. I'm told that there is NO ESTIMATED TIME FOR RECOVERY, which is completely unacceptable.

I came to the US from abroad for a 35-day visit and was looking for local, prepaid, cellular service for my unlocked, carrier-free international phone. Verizon was the only carrier that offered a way to have 35 days of service without renewing for an additional 30 days after the first 30. So, I agreed to sign with them. On the 31st day the service was 'inactive'. When I phoned to inquire they told, 'because I need to renew for another 30 days'. I told that their agent, at one of their branch locations, charged me extra beyond a normal 30-day plan to ensure I'd have 30+ days, to which they said, "Sorry, that's incorrect." But to their credit, after I insisted they honor their own word they did indeed reactivate my number for an additional 5 days.

It took me 1 month to get my phone to work (cannot receive phone call or text) and they will come up with all kinds of ways to make you pay initial money. (Not included when you make purchase. You are not even aware of it until they charge you money.)

Paid overprice and it's a shame. Verizon gave themselves a bad unlimited name. ** had save my data game, but Verizon gave themselves a bad unlimited name. You buy $60 for 5g and then they charge you twice and the amount is overpriced. But ** saves $60 for 10g. So, you have got to unsubscribe and you have to break free. Verizon wireless has been cheating on their unlimited data prices.

Purchased Certified Pre-owned Droid II Turbo Phone: The phone's radio doesn't work well, and phone calls can only be made in very high signal areas. Typically, outside of high population areas the phone can not communicate: no emergency or regular phone calls and no data access. Spent hours talking to Verizon Support: On the road, emergency calls can only be made in small limited areas, Data usually only works with WIFI, Terminating applications helped the radio, Rebooting the phone helped its radio, The phone gets hot. Demonstrated to Verizon that the phone couldn't even make calls in their metropolitan Verizon Sales Center. Upon viewing this, on-site Verizon Sales Representatives said: the phone isn't insured, isn't guaranteed, and they don't stand behind the behavior their reconditioned phones.

Verizon Wireless directly connected to my phone and backed up all my data supposedly. The tech didn't back up my pictures so I lost everything. Thanks a lot Verizon! I should not have trusted them to do the backup for my phone and double checked everything. I lost all of my irreplaceable work photos and family photos because I trusted that the Verizon tech did what they said they would do.

Have had Verizon regular consumer account for several years. No problems at all. Good service and friendly people. Several months ago we switched to Verizon’s business account. My husband has a small one man business. Since that time, all we have had is fee on top of fees. Every time we called to find out why, we got rude people. They would apologize and refund them but continues to happen every month. Then I was told they would fee us a disconnection fee before they actually cut it off. Before it was cut off!! Nope. Stay away from their business account.

Rented a router and moved to an area without service so discontinued Verizon wireless and wanted to return the router. Took me like an hour to figure out how to disconnect service instead of moving service. Like - they will NOT let you go, it's not straightforward. THEN I chatted with someone to go over the protocol to return the router so I wouldn't get charged - They said I just need to go to a UPS store and dropoff. I went to one, but apparently I needed a special # thing (not my acct #, which I had). So I was on the phone at the UPS for like 30 mins, but was on hold forever. OK - I'll do it when I have time to be on hold forever.

I was the victim of fraud. I switched my business phone from AT&T to Verizon. I turned old phones in to verizon store and got new ones. 6 months later I find out someone opened a verizon account in my name using my old At&t phones. I explained to verizon, after they told me what phones were activated, what probably had happened. They told me to file a police report with local pd, which I did, and then went on to file fraud claim on their website, which I did. Heard nothing for 4 months, then collection letter came. Called collection company. Told them, they said talk to verizon and file another claim. Tried filing claim on website 4 times, each time after getting done it said claim failed, do it again later! Called Verizon. They said they couldn't do anything, call the collection company! I can't make this stuff up. It’s unbelievable.

I traded in 2 phones for 300 each, but they prorate it by giving you throughout 24 months. With my 15% military discount, 24 months discounted for 2 phones trade in 600 value. I was paying 180 for 3 lines, & a Iphone watch line? Given paying on a I phone XS Galaxy Note 9. I was paying less on Sprint, who I left after 10 years because of prices never being the same each month. I went to T mobile who bought out my phones & pay 125 for same 4 lines, lesser coverage but much happier. No phone trade ins, and they bought my phones for me.

I recently changed my phone plan from a “normal“ phone plan with Verizon to a prepaid plan. I was talking to a representative on their chat feature and this representative promised me we could set up a prepaid plan via chat. I should mention that this chat alone took at least 45 minutes to an hour. They then went ahead and charged me for the prepaid plan.

I have been a Verizon customer for well over ten years so you know I have paid a lot of money on my phones through out the years. I have me and my kids on my plan this whole time with me so it hasn’t been cheap. I had a payment arrangement set and last week I called them and changed my method of payment late in the day. I paid with debit card instead of check. The assistant helped me and said my account was fine. I had my next one payment due this week. So today I am in town and all of sudden my phone is off. I proceed to spend well over two hours with them at financial services while they blamed me for canceling my payment and accusing me of lying and saying I didn’t have any future payment arrangements, and so on.

I received a call from collections the other day regarding a bill they say I owe $100 for. Funny thing is, I'm totally up to date on everything. I called Verizon Wireless twice, and was told I do not owe them. I noticed the account the collection agency sent me was different than the account number I have on my current acct. I called Verizon, who told me they don't have access to that acct and to call collections. Collections state they do not know why I owe money and do not have access to my current account. What a nightmare. They are advising me to call Verizon, yet again or just settle the account. Why would I settle when I don't owe any money!?

I called customer service and they did fix my issue. That being said, I waited 28 minutes on the phone and then after speaking to the customer service agent he indicated that there would be a $7 charge for his assistance. OMG, I need to get away from Verizon. They overcharge as it is and they tack on $7 for working with customer service. WOW.

Our plan for two people and a watch is about $250, which is too expensive. We both have bad reception in Philadelphia. Verizon uses deceitful billing practices. Verizon's customer service wait time is way too long.

Customer service tried to help...but tech support couldn't figure out the problem. WTF! Was with them for 12 years! They just lost me as a customer. I'm going to try Google Fi. I hate Verizon! I do not recommend them at ALL!

My family has trusted Verizon with our cell phone and data provider for well over 20 years. We have four devices that require mobile data; 3 phones and one home router for our wifi. We moved from the Minneapolis metro area to a semi rural area in Minnesota, ZIP 56515, in June 2014. After the moved we did notice some degradation in mobile data speed, however we decided to remain with Verizon due to our long standing with the company.

Here’s a little background to the madness. My family has been with Verizon for twenty some years. Twenty. TWO - ZERO! A very long time to give someone your business. We’ve seen policy changes and have interacted with many of their employees both in store and from corporate. We have a full grasp of their services and quality of service in general. We live in an area of the country that has, in the past, only been serviced by Verizon. Meaning, years ago Verizon was the only company that got really decent signal around this general area. Everyone knows that where you are back then determined who you could work with for a cellphone provider. Up until more recently we were just frankly STUCK with Verizon if we wanted good cell service. This is all just towers and technology. The basics!

Ripoff. My bill for 2 unlimited plans is 850$ for 2 months???? I switched from AT&T to Verizon on May 24, 2019 for the 200 gift card for switching which I never got and the buy one get one free Galaxy 10 which is clearly not. I was supposed to have 5g. I have never got 5g barely 4g. My bill consist of numerous surcharges and one time fees. It's crazy. First bill I received one week later 160. Next bill I received the next week 332. And now my bill is 366. I called them only to be put on hold for 45 min then a recording comes on and says, "We are too busy. Call back later," and hung up. This is robbery.

Hello, Honestly, the service is very professional and great, what is not great is the monthly payment. My husband and I are subject to pay a monthly minimum of 400 to $500.00 to keep service working. It gets worst if you get behind.

Verizon has Outstanding coverage, As a 7 yr customer, I am satisfied with that. But as for always on Data, with the Minimum payment, is very sad. AOL in the 1990's had faster Internet connection with Dial-up. So Verizon is correct when they say always on Data, because it takes forever to get on.

I have been with Verizon for more than 15 years with an "unlimited data" plan. For years I have been happy with the ability to access data while at our summer home. This year there is so much congestion on the local towers from sun up till sundown, that I am not able to maintain connections. Attempts to have this poor service addressed has led to frustration and the unsatisfactory response that I live too far from the tower. I have not moved our summer home and I am able to get a reasonable speed from 10:00 pm to 6:30 am. This affects all of the phones in our house and neighbors. I am unable to get the technicians to address the need for better service. After four "service tickets" I give up.

Zero stars should be an option. One star affords this company far too much credit. No one seems to be reading from the same set of rules, here. Salespeople in the stores can jabber on however they wish, selling magic beans and unicorns to unsuspecting customers. Then the bill comes, along with all they supposedly "signed up for", without any of the credits or discounts they were offered. Call the company? They give you the run-around, claiming that it was YOU who must have misunderstood, or didn't follow through with some sort of due diligence (that you were never told about). Lost your returned phone and never received credit? Your fault. Didn't get that military discount for the 6th month in a row after you sent in your DD-214? You sent in an illegible copy (but only on their end, your's is perfectly clear).

GREAT PLACE FOR SCAMMERS, GET FREE PHONE AND BILL OTHER PEOPLE. I am looking at a $2,279.75 bill for first month service and two phones. So go to their web site and get free stuff, and people like me get your bill and have to waste my time call these incompetent fools. Just remember Verizon will not give up your address to where the phones were delivered. They go all out to protect scammers. I call and call, but no it is not my account, but they keep sending me bills.

My wife and I bought 2 cell phones and a Unit referred to as a "Hum" that attaches to your vehicle for safety reasons. After I failed to attach the unit properly to my vehicle I took it back to my salesperson and she failed also. I decided to return the unit and she said "There will be a restocking fee". I told her that "I will not pay A RESTOCKING FEE for a defective item. She said "you signed a contract". I asked to see the contract which she hesitated to show me. I noticed that my initials had been forged. I reminded her that on the day of my purchase the electronic signature was not working. She admitted to the forgery and accepted the "HUM" back without a restocking fee.

I have bought my phone out right and Verizon didn't want to match or help on my bill so I went to switch over and Verizon put a lock on my phone. Now I cannot switch service and they keep stalling unlocking my phone. It's been paid off in full for months now and it should not have a lock on it by verizon. They stole my new Galaxy S10. And they lied to me twice now about it being unlocked in 24 hours.

Verizon makes it almost impossible to downgrade services from their website. You can't even do it from your phone at all. You have to call a customer service rep in order to make any changes. This is very annoying. Verizon will easily allow you to upgrade your way to the roof. Very disappointing and bad service.

Verizon - tragically - is in both my homes! It is 100% undependable - cuts out and disappears for long periods - keeps me from being able to use passwords and is absolutely the WORST EXCUSE FOR INTERNET ON THE PLANET! I can’t get anything else and am their captive victim!

I have no complaint about Verizon internet quality. However, before you sign up for the service you should read this review so that you prepare for what you walk into.

Aly, at the Sebastopol Verizon store was extremely helpful. I highly recommend her. She spent a long time with me, carefully explaining everything she was doing & wrote down instructions for how to complete the fix at home.

I have been trying to pay a bill for a business account for the last month. I have called several times and no one has been able to find my account. I am getting letters that this will be transferred to a collections agency. I was transferred to 7 times in a span of 20 minutes, one time the agent referred to me as "customer" because she forgot my name after I gave her my name a couple of times along with the phone number and account number. I even spoke to a manager and I never received an apology. Instead she said she wasn't able to find my account and had to transfer me AGAIN. Oh and she did not want to provide me her name. No one took ownership, absolutely no one! Verizon expects their customers to take care of their own issue instead of taking ownership and provide assistance to their customers and help them resolve their issue. I am so glad this is my final bill and I don't have to deal with them EVER AGAIN.

I've been a customer for a year now, 2 lines of beyond unlimited data. Not once in this year has my bill been correct and despite great efforts of me calling, writing and spending hours every month with customer service it never gets fixed. It has always been over and because of this I never trusted to add auto pay to save $10 a month because even though every service representative promised it was fixed, every month it was over by at least $20. I have documented every interaction with screenshots of chats and recordings of voice calls as well as taken names and requested emails of the contact outcomes. I just filled with the BBB and FTC and informed Verizon that I will file in my city small claims court if it happens and overdrafts my account.

In March, 2019 I upgraded my tablet. I only use the tablet about once a month when I'm traveling. I have been having problems with the tablet working for a few minutes and then telling me I don't have a sim card. This has been going on since I got the new tablet but it hasn't aggravated me enough to bring it in until today. I had to evacuate for Hurricane Barry and needed to use my tablet. Today the Verizon store couldn't look up my account because the number associated with my account is the cell number of the tablet. Not something I know off hand. They had the tablet and couldn't look it up. I had to drive 25 miles to get a copy of my bill so they could find my account. They charged me $20 for a new sim card. I ask about changing the number associated with my account to my cellphone number and he wanted $20 to do that. That is total BS to make a computer entry.

Hello there: To make my story short, I have been with Verizon for the last 12 years paying my bills on time. I have 5 lines and I have been paying about $300-$350 average per month. They never gave me more 16 GB data for the whole month. Because of my kids I always hit the data and get to the slow mode for using the internet which is a very very slow!!!

I had Verizon for 4 years. I had good service in Pittsburgh, but it would get spotty when I traveled. Overpaid for an unlimited account. I switched over to another provider, and my number was disconnected from Verizon. I had to pay for an extra month, because I disconnected between billing cycles. My recommendation: just be careful when signing up with this company. You can probably get a better deal somewhere else.

I have three lines on my plan, two of which reside in Charlotte, NC. After spending some time there, I noticed my service was only 1-2 bars, with simple text messages taking up to 10 mins to send and receive. Snap chat videos sometimes failing to send, and after resending, get out of sequence. Unacceptable for $300+ service I am paying for. I reached out to Verizon customer service and after spending 2 hours of my Saturday, the reasoning they gave me was that there was possible construction going on in my area, which would explain 1-2 bars of cellular signal, and my 3 unlimited data plans were being throttled down on data because of the busy network in that area. So basically, no solution to my 1-2 bars of service (outside the home). And their proposed solution for my text messages taking 5-10 min to send was to upgrade my plan, so basically, my $330/mo for 3 lines was insufficient for decent service.

Let me start by saying we've been Verizon customers since they bought out Alltel - so since about 2003. We started having issues in about 2016 more so with data. In more recent years we've had issues with them overselling & underdelivering. I had reached out 12/2018 with insurance issues. After going through about 7 hours total of phone time they gave me a tablet, phone & Gizmo watch for my inconvenience. Later in December 2018 I added 2 new devices to the plan. Now for the past 6 months (1/2019-7/2019) I had noticed a late payment on the bill but put it off because I knew I paid every bill & I really didn't have 5-7 hours to spend on the phone. Obviously if I was overdue over $400 by 6 months I'd have service issues.

Signed up for the bundle package $89.99 and HBO. My bill averaged $250 and I decided to get rid of HBO. Now my bill is $227. Keep in mind the base package is $89.99 / HBO $25 / extra phone line is an additional $10. I am still paying over $200 monthly - too expensive. I called and they offer a management $20 discount for 6 months.

I have had a business account for well over 10 years. Multiple lines and until recently an unlimited plan. My "account manager" from Verizon tells me she needs to make some changes to save me money and reduces the account to like 5 something then 50 something. One of the lines gets shut down and I am told I have $1700 in overages. I go pay the overages as they tell me I need to do that to get line working again. Maybe 10 hours of phone time, two trips to a store, maybe 6-9 different people on the phone they could really do nothing. Last person is the first person who says it really is not $1700 in overages just about $300 and cannot tell me why line was shut down. No effort to try and keep a long term client who has according to them "you have always paid your bill on time." We are "sorry for the inconvenience". I will make the herculean effort and find another provider. This was beyond ridiculous and absurd.

Verizon billed my company for a mobile phone that did not belong to my company. I spent 3 months calling every department attempting to resolve the issue! I spoke to 30 or more people over the 3 months with no resolution. Last letter received was a collection letter for an account that did not belong to my company! I will have to make sure my company does not get reported to the credit bureaus and if so dispute the report.

I had no intentions on trading in my phone the day I entered the store, nor was I ready to give up the phone I had for 3 years because it fit so well. I had plan on switching to Verizon because it's less expensive than AT&T (which was the service provider I was with) and better reception than AT&T due to the location of my home. But Cory found the right phone along with the right phone case to fit and put together a plan that worked and fit into my budget, so he made it easy for me to move forward on buying the phone, switching my services (also hot spot and tethering included, where I didn't have that with my previous carrier), it took a good minute to transfer all of my information, photos and messages to the new phone but it is a good deal and I am satisfied.

Verizon constantly found ways to charge us more than our rate plan. They made mistakes which they admitted and still charged us $300 for the mistakes which were theirs. When we finished paying off the phones they added a new charge so the monthly bill would stay the same: they charged the line service fee and added a fee to use that line with the phones which we owned because we had payed them off. They WILL find ways to charge you MUCH MORE than your plan rate. AND the $240 phone of mine turned out to be available elsewhere for $79.

Called to get help set up two new phones along with two phones on the account. I waited on hold for 30 minutes, no one picked up still. 55 minutes total. I finally got a representative on the phone. Very impatient with me after being on hold for an hour just waiting for someone to help me. I had a few problems with getting information from my kid's account. About time I did that the representative hung the phone up on me & when I called back now they are closed. Regret getting these phones. I'm going to return them now & get a different phone company now. Verizon sucks.

If you are a veteran or active duty service member trying to apply the military discount, run far away from Verizon!!! My father is a disabled veteran who honorably served his country. He is currently a customer of another carrier, but was added to the account as a named user so we could get his discount. He brought the appropriate DD-214 form into a Verizon store and was told they didn't need that, only the veteran card. He went back the next day with the veteran card and they assured him the discount would be applied and that I would get a confirmation email in a few days. A week later, and no discount, no email. He went back to the store and showed the same veteran card that should've already been on file and was told that the discount would be applied. Another week, another no response from Verizon.

Not very happy with Verizon!! We transferred from Sprint to Verizon and took our phones with us and we were told that because we switched to Verizon and are porting our numbers we can each get a rebate, which we should get by June 19th. We got the rebate paperwork and turned it in, April 30th, I called them yesterday and they told me it would take up to 10 weeks to get the rebate. I got an email today saying there was a problem processing our rebates. So I contacted Verizon, they said because we brought our phone with us and are paying for it monthly we don't get the rebate!! So Verizon lied to us!! Very, very unhappy with Verizon!!!

Sold us a used iPhone when we paid for a new one!! 1st one we bought would not turn on after a week, took it back and they gave us what we thought was another new phone (paid for new one). 2nd one was fine for about 5 weeks (when the warranty period is over). Of course the battery runs out in only a day and not even being used once in that time. Buyers go anywhere else but here. I am contacting Verizon’s headquarters!!!

It took me 4 weeks plus hours of calling and three visits to the bank to resolve a billing issue. Verizon deduct an amount. The date was an error so they reversed it but the reversal showed up 4 days later and then I was charged two more times. I wrote to executive office who was incensed that I wrote to executive office. I spent another few hours and days going through it and a friend also looked. The error started with Verizon but they didn’t want to take ownership of initial mistake. Instead of being caring and seeing it was their initial error cause the same thing happened in June but I didn’t ask them to stop it!

I have been a customer for many years, but there's been a problem with me trying to make a payment, both on 06/25 and 07/03. It was reversed both times. Because of all this non-sense, I was being threatened with disconnection, through NO fault of my own. I have called countless times and gone into chat without ANY resolution. Instead, you all blame me or my bank. Stating the reversal was due to a closed bank account, which is FALSE. I pay ALL my OTHER bills using the same checking account without issues, only issue has been with your company. I did an investigation of my own by attempting to pay again, this time using my debit card which is LINKED to my checking account, that seems to have gone through, but it didn't through the checking account directly. This is beyond acceptable. All I have gotten are empty promises and lies since this issue began. You all pass the buck and don't accept responsibility, which is shameful!

There is only one account holder authorised to add or remove services to our account. We did not add safe wifi to our monthly bill, however it showed up. An extra 3.99 a month. It took some time to remove it from the account. I'm very upset that these things are added to my account without my knowledge. Also service drops all the time. And every other carrier has unlimited data except Verizon who charges an outrageous amount for a small amount of data.

I went to the Verizon store after calling for hours because I don't live in the same town. I couldn't reach them so I had to go in. When I did, I had one stipulation, I want a cheap phone that's under $100/more. I had no idea until a week later, the rep had lied to me through my entire visit. I believe he just wanted to get a sale on a certain phone. He said I had a free upgrade, he charged me an upgrade fee. He said my taxes would be roughly $60, they were 80. He said this was the best deal I could get for a photo and it absolutely was not. I come to find out I have to pay $270/mo for the phone he set me up with. These blatant lies have costed me so much in time and my own personal money.

So on Friday the 27th of June I paid a promise to pay. Well on the 28th they took out the other half which wasn't supposed to happen because I posted that I wanted it taken out the following week. So I called them and they did a refund. They told me to look at my account anywhere from 24-72 hours for it to be back in my bank. I looked this morning to see none of my money in my account so I called them. They tell me my refund was denied because it would make my account past due. Through this wait I didn't get no notification of them saying that the process was denied. No call, text, email nothing. So I'm broke, no gas, can't pay my other bills. Nothing. They tell me to contact my bank and I did. They said they would have to do an investigation which could take 15 days. This whole system is **. I'm pissed off and Verizon will hear from my lawyer and I will be changing services.

I purchased a phone from Verizon and as per the rep, he said I will always get assistance with any issue I may have. I'm having so many issues with this phone and no rep can help me with anything. I just keep on getting transferred and staying on hold and in the end not even being helped. This is sick and so annoying.

First off they accuse the customers of their loss of internet cause some friends and I play phone games and it just recently started in Wyoming and it hasn't happened before in the past couple of months. So I say don't go with this company.

So, a few years ago, they refused to send me paper bills anymore even though I requested them and asked for them multiple times. Initially, they were sending bills via email (which I couldn't access) and text. Then, it turned into one or the other, eventually was just text. Except the past two months, I did not receive a bill at all... Then they add late fees.... What crooks! You would think they could figure out their own communication system.

In the trucking Verizon ruled the coverage market until this past year. From what we noticed and I am talking about an industry wide awareness, Verizon must not have renewed contracts with AT&T and the other cell tower owners. Connectivity continues to deplete and fail in high volume areas. Like a busy highway, Truckstop or major city. I heard there will be bandwidth wars and it looks like it's right over the Verizon play on words.

I was having issues in an area I normally do not and called in to 611. They said I had to use a chat. They sent me a link and I tried twice to open ticket but could not get ticket open. I tried to call in again but was given chat. I was having issues connected to 911 and I was not able to leave voicemail on my child’s phone. They use to have people to talk to. A chat that keeps disconnecting and they never called me back is horrible customer service. For a company that charges more than competitors they should have the best customer service.

I asked to have a tablet disconnected. They disconnected my phone number which I use for business. It was disconnected for 3 days and for 3 days I did not have a phone. This was a terrible experience as I was replacing my phone that day due to I had dropped my phone and the screen was turning black, the Authorized dealer was awesome. They transferred my phone over to a new phone but I could not have the new phone until Verizon reconnected my phone number... Since my number was non exist they could not let me use the phone either. So for 3 days no contacts, calendar, text.... in business this is the worst. I was on the phone for approximately 6 to 7 hours over these 3 days and was went to the store 3 days in a row and was at the store each time for about 1 1/2 hours to 2 hours. So Verizon offered me $ 20 line fee to make it ok for their mistake. Really I am so disappointed in the lack of care.

Usually dealing with the call center reps for mobile network carriers is a nightmare. Either you are speaking to someone with a very heavy accent and the language barriers between you and the agent are so frustrating you end up hanging up and calling back to get a new representative, or you talk to some snooty chick who acts like she has no reason to try and help you out in the slightest and how dare you ask for your bill to be reduced and you literally hear rolling her eyes at ever question you ask. Well, not with Verizon.!!!

I needed AA screen replacement. Long story short they charged, charged, charged and I still waited a week for any progress and they made the mistake and I never even got an apology and they made me pay for the mistake.

It used to be that you could walk into a Verizon store to upgrade a phone and they would happily assist you in transferring your data, apps, and other information, they no longer offer this service. Brian, the sales representative said we had to back up our devices and then literally walked away. Another rep was kind enough to say this was a corporate decision and printed out instructions for us to do this from home. DO NOT USE A VERIZON STORE!!! PERIOD!!! I called an Apple store and they said they would be happy to assist, I believe Best Buy might do this as well. Verizon has obviously discontinued service as they up the prices on just about every other aspect of their business. They do have the best coverage and so they must feel they have us over a barrel. If it was not for the coverage needed I would immediately be going to another carrier. I have been with Verizon for over twenty years, this obviously counts for nothing.

Talked to the rep to have new phone delivered next day as existing one died. It was extra to have delivery by 10:30 a.m. so I opted for the option of delivery by end of business day. Just found out that the STUPID, INCOMPETENT rep entered it as a 2-day delivery so still NO phone. This is a business account with over $500 per month in Verizon bills for phone and iPad service. So very mad that they didn't deliver as promised. I went over this 2-3 times with rep to be sure we would have be the end of the next day. We need our business phone now (we dispatch to the tech's phones), but still NO phone. So fuming mad. :(

I've been a customer of Verizon for over 10 years. Prior to May 2019 we had great reception in our area of South Wasco County Oregon. Then our reception fell off to the point we cannot have a conversation on the phone. People all over the area are experiencing the same lack service. We have contact Verizon to report the problem, at first they telling they were having tower issues. Now they tell us we are in a poor reception area. We were not in a poor reception area before May 15th. Yesterday I was told in so many words. "Well, you're screwed. We don't want to hear from you again. We don't care about you as a customer. Tell anyone in your area, we don't care about you as customers!!!!" Now 100's of customers in south Wasco County Oregon have to find new service. Very sad.

I just severed my cellphone service with Verizon. Supposedly in July 2018 I accepted a $6.00 discount on my bill to stay with Verizon. In June, I left Verizon. I'm told that the discount was for a year. Since I left in June, I am being charge $155.00 early termination fee. My June bill was paid before my termination, so I paid for a year. I do not recall an early termination fee being discussed. The Verizon rep I spoke with made numerous mistakes trying to explain why I was being charged (Including that I had bought 2 different items, which I hadn't). So, they are saying, I saved $6 a month and being charged an early termination fee of $155. I'm getting the shaft.

We joined Verizon and everything was so smooth and organized! Abraham was extremely helpful in making sure we got everything we needed, and he went above and beyond! The store itself is clean and organized, and everyone was friendly. The service is already waaaay better than any other company we’ve been with!

I have an issue with my Ellipsis Jetpack, that I've own for a year and use on a sporadic basis. Initially I was please with the purchase and plan but on June 10, after purchasing GB data for travelling I encounter a lack of use of the Jetpack, it appeared after purchasing 2GB of data. By the next day I had none left. Again I've been using the Jetpack for the last year so I know my usage while travelling. Since I needed the Jetpack I purchased another 2GB (at $35). After confirming that the purchase was made (note I just paid $70 in 1 day) my Verizon showed I still had no data to use. I called the customer service department to determine the issue and was told what was purchased was not Jetpack but for a tablet use. I never consented to that type of purchase and had no idea how that occurred. I spokw with a Joan who stated she would correct the issue, she w/o my consult changed the plan to a $50/month which ended on July first.

I have spoken with two stores and two agents, the last was named Anton. This is by far the worst customer service I have received by a customer service oriented company in years! The staff in the store and over the phone are condescending at best. They are completely unwilling to help, are terse and rude. I receive much better service through T-Mobile and AT&T.

I was a Verizon Wireless customer for 7 years until I decided to give Sprint a try with their "cut your bill in half" promotion. I was satisfied overall with Sprint's service and ending up saving a lot of money. The only thing I'm not crazy about is their lease program. Because it was time for me to upgrade my phone, I decided to give Verizon another look. So, I found an inexpensive Motorola phone I liked and a plan that appeared to fit my needs. I placed the order online. The next day, I received an unexpected email stating that my order was cancelled and provided me a number to call if I felt this was done in error. No further explanation provided.

I will never in my life ever use this company again. Lied about service in my area, and does nothing to fix the service issues. Can't even use WiFi Calling. After many attempts to contact Verizon and have the issue addressed, they always beat around the bush or ignore the issue, with page loading errors, unavailability, etc. Worst customer service ever. Period. Dishonest in every area of a contract. The customer has to remain within the limits of the contract. However, Verizon breaches it constantly by providing the worst service. Please, do yourself a huge favor and stay away from this dishonest company.

My recent purchase of cell phones, etc. from a Verizon store led me to have to talk with their customer service personnel after pure frustration using their online chat session. Their chat session was a complete waste of time until I encounter their customer service personnel which was worse! They provided merely robot like confusing information about my bill and my issue regarding a change to my account manager. It went on for almost a hour with nothing but more aggravation and frustration. The Verizon store person was the only person in this maze of confusing that assisted....

Where do I start? I have been trying to get a replacement phone for the last 3 days with no luck. I wait forever only to be transfers 3 to 4 times and then the call drops and I get no call back. They have lied to me all the time and I only get 1 bar in most places. I live in a big city and they can't explain why their service is really bad! I have lost so many things on my phone and half the time I don't hear it ring! There is so much more, but cannot say it all here...

I have been a Verizon Wireless customer for almost 30 years. Their customer service has always been terrible. But lately, they have absolutely taken the cake. Last year I got a Samsung Galaxy S7, which I really liked, but several months into using it, the charging port quit working, and since I have a warranty on the phone, I called Verizon to have them replace it. Of course, I had already done all the troubleshooting I could, but they insisted on redoing it, including a factory data reset, meaning I lose a ton of information stored on the phone.

Don't be fooled how they spin this. Be weary of this company. Apparently not all employees know what they're talking about. They will change your account without letting you know, they sell you on phones and after 14 days change Their agreement even though you have it in writing, once you're hooked they try to charge you later. We as a society can change how they operate because numbers create the rules not companies and corporations.

For some reason the sales force in the stores have gotten worse and worse. They must be on total commission because they have one goal - to sell you more lines. And they lie about the cost to you. They are not knowledgeable about the product lines which I find most annoying. They are no longer helpful with phone conversions and make you do everything for yourself. But most of all their arrogance and ability to make you feel dumb is truly disappointing. I will be leaving the company after many years and big bills.

Signed up for a 2 year contract and did not use the service much at all. Had set up automatic payments at the start and a few months into the service they just discontinued the automatic service. Got that straightened out, but then at the end of the contract I found we had made 26 payments on top of the initial plan and activation fee. Customer service said they could not go back and check on the payments we had made. Spent hours with customer service to no avail. Also, I called to discontinued service the day before the end of the contract, they would have charged another $40.00 so had to call again the next day. A real ripoff.

I had my debit account stolen and the suspects purchased Verizon products online totaling $740.00. I called Verizon in hopes of stopping this thief from getting any products and they told me to call my bank. Of course, why would they stop the transaction from happening, they wouldn't get any money this way. Verizon is as big of a thief as the person who stole my bank card!!

I cannot stress enough how horrible this phone company is. I have been having issue after issue since December 2018 and for 7 months now I have spent hours upon hours reaching out to Verizon for help and received absolutely NO help or satisfaction, yet I continue to pay my wireless phone bill on time each month for a service I do NOT receive. I call multiple times a day. I have emailed, I have done the live via chat online and I have physically walked into Verizon stores with my last in store experience asking for help turning into yet a wasted 3 plus hours of my time being a joke. Yes 3 hours inside store and absolutely no help or resolvement of my issues.

I have had phone service with every major carrier and Verizon is bar none the worst. Customer service is terrible. Customer satisfaction is terrible because effort to rectify issues is very minimal. Can't wait to get my phones paid off. That way I can go to a different carrier.

I would rate lower if possible. In April we had someone fraudulently open an account in my husband's name. The customer service reps are awful in the fraud department. They are rude, disrespectful and could care less about your issues. They supposedly opened an investigation in April and it would be taken care of in two billing cycles. Well 3 billing cycles later, we call again, to be questioned about did we really return the phones? Really?

Verizon will rip you off. They tell you 20 bucks a line. Then you pay for access to your phone lines. Then you pay for internet access separately or face 100's and hundreds in overages. Then when you try to leave they hit you the hardest. Tell you that your bill wasn't current and you have over 700 dollars in past due service bills. If that doesn't work they will tell you it's from contract fees. I thought they had no contracts??? If you pay your bills like I do you know that's crap. Not a God fearing company, and I'm from Kansas where God still counts!!! They will get this, and no more. I have learned my lesson. I really knew better in all fairness, but my husband is a dreamer. My husband thought that he was really going to get phone lines for the family for 20 bucks each. I still love him though!!!

I have spent well over 4 hours on the phone over the past 2 weeks. I call and they supposedly fixed my problem but really didn't. Call again and once again I think things are fixed and once again they are not. I wish I never signed up with Verizon. They lie and have no idea what they are telling you.

Verizon Customer service was horrible. Instead of taking care of the issue, they made me us call back again in 2 weeks in order to take care of the issue. When I did call 2 weeks later, and mentioned that I am calling on behalf of the primary account holder, they got upset even though I am already on the account but not as primary account holder....Very rude representative- DAWN. Wish I don't have to call them again..since instead of solving the issues I might get asked to call back in two weeks.

We bought a new iPhone 10. We had it less than 6 months and it factory resets every day. The only option they gave us was to send it in for a refurbished phone or pay for it. They said there was nothing we could do when my wife is pregnant and has to go to the doctor with very little notice. They also gave no option to replace it that day other than paying or adding to our bill that is already too high at over $230 for two phones.

We have been consistently lied to by their sales reps and when you try to get them to make it right they of course will claim we misunderstood. We did not misunderstand. We were lied to. I would not recommend them. They have a culture of dishonesty.

Constantly overcharging customers. They claim they disconnect and your phone never disconnects yet the charge is showing up in your bill. They do not work with customers and their Managers are even worst. The human part of customer services is totally forgotten when dealing with a customer. Calls drop even-though they claim to have the best service. Goodbye high prices!

Recently had poor service in my home for tech and getting calls. Made call after 5 days, still hit and miss. So got hold of customer service and apparently towers in my area were updated and my old phone was not capable of working on low wifi. Called threatening to leave after 20 plus yrs and suggested I upgrade phone for 10 a month sale and would waive ball startup charged which I had to pay at store. My wife and I are very happy and even billing was correct on next bill which never happened before. So for now very happy, as long as things stay this way. Rates are little higher but not bad for #1 carrier as far as coverage. Only reason 4 stars cause of phone rates higher than most.

First, I logged onto “My Verizon”. One of my lines switched to another carrier with phone number transported. The line was showing “suspended” but nowhere could I request deleting the line/phone from my account. Frustrated trying to get customer service. Live chat lacked an option pick, did not disconnect from phone after going to chat link. Frustrated, I called “611” again. Finally got through to a rep. Been with Verizon for many years (probably 20 + years). Worst experience ever!

Purchased a one year contract service, the salesman told me (with my father present) that the bill would be 88.84 a month, I would be getting a 200.00 rebate credit card for switching and that my credit inquiry was a soft hit. So far my bill is 98.00 a month, never received the rebate check in the mail. Had to fight for them to apply the 200 towards my bill. And I have a hard hit on my credit. Not one bit of honesty or integrity with the company's salesman. This has me waiting for my contract to end. I will be moving back to MetroPCS. Respectably, Chris **

I’ve used Verizon for many years and recently switched to Sprint because of costs. Verizon sent me the termination bill and I’ve been paying it off all the way down to $200 and they never sent me a final bill for that $200. They’ve been pretty good about sending updated bills with the remainder and I’ve paid 200-300 dollars at a time to bring the balance down. I was never able to pay online because the website always had issues and it was such a hassle so I waited. I then received a collections notice about a month or two after that payment. This is now on my credit report and I will have difficulty purchasing a house which I planned on in a couple of months due to having a baby less than a month ago.

Terrible company. TERRIBLE! I cannot say that enough. I will leave this review anywhere I can. I will waste as much time and credibility of Verizon as I can. This company deserves to go under. Too bad they are too big to fail. They need to be broken up! We used their business service and had 17 lines, SEVENTEEN. They got our billing messed up right from the start (to their favor, of course). We were overbilled roughly $5,450 over the first eight months (while waiting for non-existent "credits" which we never fully received). We were supposed to receive $2,000 in credits for the ten iPhones we purchased on top of other bill credits because our rep quoted us the wrong amount THAT WE AGREED TO in writing. Oh but that's not good enough for Verizon, nope they can do whatever they want. Over our two years with them, I spent over 45 hours on the phone chasing my discounts and credits owed.

I just couldn't let this go and finally found someone from Verizon that helped me and did give me the deal that the original representative offered me. I was satisfied. I'll still keep the rating low as it took me 4 hrs and 4 representative's to help me.

I had Verizon for 4 years and never missed a payment or paid late. I ended up getting laid off from my job and it took me a few months to find a new one. Verizon never once reported all the on time payments I made over 4 years but was quick to report the one time I couldn't pay. I paid the balance and they refuse to remove it off of my credit report. I was thinking of switching back to Verizon even though they are way more expensive than the other companies and definitely will not be now.

I had been with another carrier for 12 years. The signal was fine at my house in North Carolina but I got practically no signal when I'd travel to Georgia where most of my family lives. I have my elderly father on my cellphone plan and we'd both decided to do away with our landlines and use our cellphones exclusively. I went to my carrier to update the phones and that's when the problems began. First I had to wait for 45 minutes before someone would help me. Then when it came to trading in the phones for new ones, they told me basically they don't give you anything for your old phones. The phones were iPhone 7s phones. My bill was going to be even higher, over $200, and they basically acted like they didn't care if I stayed with them or not. I've never paid a bill late in the entire 12 years I've been with them.

Avoid Verizon wireless. They have ridiculous coverage and agents who lie to you to try and get you to buy new products instead of fixing the faulty products that they tricked you into buying a month earlier. Then they make it impossible to pay your bill which then leads them into trying to bully you. Just awful awful awful. No other service treats you like you should get down and bow and thank the heavens that they allow you to pay them money to barely provide a service. Avoid!!!!

I scheduled a payment to be taken out of my bank account on the day that I would have enough funds to cover it. I scheduled two other payments with other companies as well. Verizon went ahead and charged the amount as a "pending" charge and overdrafted my bank account. I did not have this issue with the other payments I scheduled with different companies, only Verizon. Don't EVER schedule a payment with these guys unless you can pay this instant!

Doing a good review on products like the best wireless cellphone service is going with Verizon Wireless. Paying your bill on time so you can get allowance to use and buy things with a game console like Xbox One with Microsoft Windows.

I was just on the phone with Verizon mobile for a half hour working to get my phone fixed. They sent me these phones last year and they were messed up from the beginning. The rep I was on the phone with did not do anything to fix the phone. I'm working on this for one year. You can come back and see all my complaints. Maybe nobody will get their service. If you do get their service use a flip phone not a smart phone. Their wireless is on all the time even when shut off. Last year one of my android phone melted in my hand. This was a spiteful replacement. Anyone that uses their service check your computer and make sure your phone is not wified to it. There is a big flaw in their mobile network and they are not fixing it. That is why they want to chat and chat is for kids not adults. I think they have very very poor service for a large corp MCI Communications.

Everything was good but I think they should not give you a Refurbished phone for your replacement.. I have a S10+. If you going to give refurbished cell then the monthly insurance should be Less a month and your deposit should be less. Other than that it has be good.

Since 03/07/2019, 03/11/2019 and several other times through Verizon Wireless Recorded lines, I have asked Customer Service, Recovery Department, Financial Services, Managers, Representatives and other Departments to close out/discontinue our account. MyVerizon Wireless Account was closed by Verizon since 03/07/2019. As of 03/07/2019 my balance was 180.31, I paid with my Wells Fargo account 120.17. Since 03/07/2019, I've been asking Customer Service and Recovery Dept to submit confirmation of closed account and my balance of 60.14. Instead Verizon fraudulently kept my account open and still wants to bill me 180.31 every month. And ruin my credit so as to bully me into continuing to pay them even though they should have closed my account at my request since 03/07/2019.

Verizon is charging us for phone we don't have. We never had this phone. They are even charging for activation. There are 4 of us on our plan. We have been customers for many years. I cannot get this phone or the fees off our account.

There are two problems with Verizon billing. They bill me for hard wired service and wireless service but don't distinguish which the bill is for. You have to examine the inside of the bill to figure it out and pay two separate entities. On top of that, even after I gave them explicit directions that I did not want electronic billing, they went ahead with it anyway. This after charging me $20 for a late payment while I was hospitalized. If your computer goes down or you miss your e-mail you can expect that $20 blood money will be on your next bill... Which you may or may not receive.

Well just to share my experience last night I wanted to buy a Gizmo Watch for my son. He was very excited. He won a really good award for being good citizen and student. Well, just to find out the reality of the world due to a liar sale agent. Luckily I saved chat script to prove it. I asked her 2 times if I can get the watch with monthly payment and NO contract. Well she lie. She got me into a contract and I spent 2 hours last night and 2 hours this morning with customer services and fraud department canceling everything.

I have been a loyal customer since 1998. I was recently promised a promotion for 55 or older. I was given the discount for 1 billing cycle, and it was taken away without notice. Horrible customer service.

So I left Verizon over many customer service issues and moved to Tmobile. T Mobile has a little less of a network but their customer support is the best. If you get the TMobile in Home Booster they have great signal regardless. So Verizon. After leaving Verizon I paid my bill and all my phones off early. Left and paid an early termination fee. I have a zero balance on all accounts. One year later my son breaks his phone and I want to give him one of the old I phones I had.

I was a victim of identity fraud. An account was opened up in my name at Verizon Wireless. After I filed the police report and contacted Verizon to remedy the situation, they treated me like garbage. Special shout out going to Jamal, Brittany, Judy, and Sarah. I do not know how they can work for such a big company and have attitudes like they do. I am with ATT and I have always had great customer service with them. Do not go through Verizon. They will treat you like ____.

Verizon is an amazing cell phone provider. My family is ever so grateful for Verizon. It was so difficult to pay my bills. Verizon worked with me. Verizon customer service was always professional. Very kind and did what it took to assist my family and I at one of the lowest parts of my life. It's not easy not being able to stay in touch with my children. With no cell phone service. Verizon did not allow that. It was important to Verizon that I stayed in touch. They did not turn my phone off. I'm now working a full time job. I am proud to say. Verizon thank you so much for caring for my Family and I. I'm thankful for everyone I spoke to. who helped me. I appreciate each of you for putting my family first. I'm going to keep my promise to pay. I'm working now. I love you Verizon Cell Phone Company. You are the best.

Pete in the Levelled store was excellent. Very informative, intelligent as well as informative. I am happy that my father and I were lucky to see him again, as he served us during our last visit. I hope to eventually switch from Cricket to Verizon as Cricket does not honor vets like Verizon does. Thank you Pete.

I have been paying insurance on this phone and spent more than an hour waiting and being transferred to different departments because I need replacement phone. My phone will not hold a charge. I have not dropped it, gotten it wet, lost it or damaged it. This phone is actually a replacement Verizon issued me (within 2 weeks of purchasing) after the original phone I bought from them kept crashing. And the replacement NEVER held a charge well, it was always a problem, just kept getting worse and worse. I was told by Esurance that my phone (over 2 years old) is still under warranty so they will not issue a replacement. I was allegedly transferred to the warranty department, then sent right back into the horrible voicemail systems, and got nowhere, and was dropped - twice. So they seem to be making sure that I cannot get a replacement phone.

I would give negative stars if I could. It doesn’t matter which store you go to, the wait is horrendous for no apparent reason. After paying over $350/year for 7 years, it was time for a change. So I call them to tell them I switched and pay my bill. Guess what, I couldn’t pay my bill because I was no longer a customer. Go down to the store to pay. What they neglected to tell me was I still owed for the entire billing month even though I was 2 days into it. Yes, they charge the entire month even though I switched. I didn’t even know until they sent a letter saying I was behind on my bill. So I call to find out what that was all about. Yeah, I get to pay them more money. The best part, I can’t do it over the phone yet again, as I told the customer service rep because, are you ready for this, I am no longer a customer. They are not the best, just the most expensive.

I live in a small town in southwestern Missouri and when I came home the AT&T towers were down for over 3 days. I said screw it and went to the Verizon store in my town and switched from a 8 plus to the XR and I had signal from Verizon when I left and has never turned off, plus Verizon is cheaper than what I had with AT&T.

I've been with Verizon service for a few years now. I've gone out of state. I'm very impressed with Verizon cell service. I have very good coverage never have any problems. I will always be with Verizon as long as I get this service.

Verizon Wireless cell phone service is not what they use to be. In my area the service use to be great. I only had issues in low line or tree line areas. The problem is getting worse instead of better. I never had one bad thing to say about them before this. I've been with the same provider since it was called Bell Atlantic mobile. Then it was switched to Verizon Wireless. I ask that why can't they fix the issues to have better signal? I hope to have better service soon or I will be going elsewhere.

My cable boxes were malfunctioning and I called for service. Now they are charging me for the service visit and they refuse to waive the $99 charge to replace their broken equipment. Even though the repairman informed me there would be no charge.

I have tried for almost 3 months to get a refund on a closed account. Chatted with support on 3/2/19, told the check would go out 4/2, verified mailing address. Called again 4/9 to verify check was issued, verified my mailing address, told the check did not go out 4/2, that it would go out 5/2, So it is no 5/20 and the refund check has not been issued and I have now been transferred to 4 different people and none of them can assist me!

Verizon it appears sells numbers to SPAM and Telemarketers when a new or transfer customer joins this network. Eleven years with T-Mobile and never once did I get unwanted calls, text etc. Now I'm with Verizon since February of this year, nothing but SPAM and telemarketers. The monthly fee is far greater than T-Mobile. The only good thing about this company is that service is good in some far away, tight places or deep within a sub basement of a hospital. Maybe the FCC should look into the practice of this company selling numbers to outside companies once issued. If I knew then what I know now, I'd stayed with T-Mobile. T. **, Bristol Tennessee.

Poor etiquette all around. I have been a Verizon customer for many many years including Fios. Not extremely happy about the pricing but have gotten them to adjust pricing to make it feasible. I recently had an incident with customer service about my bill. Verizon decided to change my due date a year or so ago without an opportunity to fight it. It was being changed. PERIOD... End of story. I called advising I cannot make payment on that date. I am disabled military and get a check once a month. Customer service said, "That’s ok. Just try to make a double payment and you’ll always be ahead." Uhmmm I believe I just told him I couldn’t do that because of how I get paid by the military. Called several times, one late fee waived but no compromise to the due date.

I've had the Verizon to the last nearly 20 years and I have never had the problems that I'm having right now. I work for a delivery company. I have to get my notifications on my phone. I have to get them on time. My phone started acting up and I will get back as with notifications about 30 to 50 at a time stuff that I can tell I've been was old so I assumed it was my phone. I called it Motorola. They replace my phone for nearly $25.

I shifted from T-Mobile to Verizon. OMG such a waste of time In Verizon.The sales told me there is no charges on equipment .Now charges comes up on the account. We have 2 Lines and he told us the bills will be around $270 and we agree. Now the first bill I received is $454 and now I received another bill of $649. I asked the store, "What's this?" He says, "I don't know. You have to call customer care". OMG. Are you serious? The phone numbers are disconnected now after 45 days and when I called them only thing I heard is, "Make the Payment". I don't think any professional attitudes with you guys. Sorry those kind of service still exist. Harassment, improper product knowledge, worse attitude, and lack of common courtesy to listen. I am here writing this as I was working with telecom for 8 years 10 years back, I have never encountered these stuffs. Sorry Verizon!!! I feel pity for you.

Verizon’s customer service reps are now outright lying to customers about all sorts of things. They do not care about customers. And they cannot be trusted to do what they promise. In my case, they offered a no-strings-attached discount to keep me as customer, which Rep lied and Verizon did not honor. Then charged me $185 termination fee when I switched to Comcast. Details follow.

I just had the WORST experience with Verizon's fraud department, and I mean WORST. I have been with Verizon since the first cell phones were introduced into the market (yes that makes me old) and I currently have five members of my family on a Verizon plan. My bill is $450/mo and has been for years. I just returned from a business trip and found a FedEx package with 6 phones on my doorstep, brand new iPhone Xs. Clearly a huge order that I did not order. As a courtesy I called the Verizon fraud department, this is what happened:

Your representatives are trained improperly, and have trouble answering simple questions.. They can't seem to grasp the concept of actually resolving the issue at hand, or giving a resolution to the issues/ question.. My representative just kept repeating my questions back to me like that was actually a dignified answer.. His training clearly wasn't soaked up by his brain or your trainers need to be more consistent in actually teaching your employees. If an employee can not seem to give a valid correct educated response he should reach out to someone who has the brains to do so or just inform the customer he does not know the correct response/answer instead of beating around the bush and acting like repeating your questions/concerns repeatedly is a helpful solution.

Verizon and Samsung together pushed out an update that knocked my phone into a frenzy. I lost apps, break up and calls and issues with Wi-Fi, texting and calling. I tried for 3 weeks to have someone at Verizon and even Samsung take care of the situation and all I got was repetitive comments that if you pay off the phone we could see what we could do. Verizon pushed out an app and they want me to pay them to have working service. They should make good on this problem. I will be looking at a another service provider with better customer support. Hopefully better customer support and guidelines.

I won't go into extensive details, but a few years ago they canceled my plan, leaving me without internet. I canceled my service. Then my grandmother was being charged over $180 for phone and internet every month, now she's paying $60; hint, it's not through Verizon. Absolutely one of the worst companies I've ever had the displeasure of doing business with. Highly not recommended.

I have been using Verizon only 2 months for my phone. I have unlimited data with my wife, they promised it would cost us 156$. First month they sent 170$ bill, it was my fault because I forgot to set auto pay option on bank account. Next month they sent second bill 191$. What?? I used 4 years ATT before Verizon, my mistake was I listened my friend and change my provider. My home is located at 75244, one story house, internet speed is under 1Mbps for 4g. This company is joke. Everyday I'm taking green line train for going to my work (at downtown), video conference call stops to work at least 4 times. Verizon coverage map is just lie, company is cheater. I deceived me for 2 Samsung S10+ for 1250$, who cares?? I will pay them ** it $750 more to cancel the service with them. They are just cheaters. By the way ATT also started to fracture its bills but service was good. Not sure about T-Mobile yet.

I’ve always heard Verizon was the best but, not so much. 12 hrs of my life in turmoil. Bought two new phones and wanted to add two. They created three separate accounts. Which I was told was impossible with an attitude. Then everyone was baffled about who could handle this. Call Verizon, no go into a location. Was supposed to be a mother’s day gift, but my wife ended up spending mother’s day in Verizon dealing with this huge mess. After I spend two separate days trying to resolve the issue. I sure hope the service is worth all the time I’ve wasted, as well as my wife’s Mother’s Day.

Verizon stole our iPhones. They never sent us money for them. We had the confirmation. They received the phones and they never paid us. They also said they would pay our last bill from T-mobile and they never did that either. They can come after you for not paying for your phone but they will steal the phones from customers. Sell your own phone. Don't give it to them.... and they LIE about everything.

We purchased two identical iPhones with Verizon together with their pre-paid SIM card. According to our agreement, the phones were supposed to unlock automatically after 12 months. One of them did and the other one didn't. We reached out to their support several times only and after hours on the phone they simply will not do anything. First they told us that they do not lock phones, then they told us it was Apple's fault and finally they acknowledged that the phone is locked to carrier and should have unlocked it but that they are not able to do it.

When joining Verizon Prepaid they mistakenly overcharged me due their negligence and then “returned” the amount as credit on my account. After a month I left Verizon prepaid because of poor service and they forfeited the credit on my account. Overall, they chose to keep the money that they mistakenly overcharged me with. Not much different than a common thief.

After buying a Hum device for roadside assistance (something Verizon set me up with) I found out that I already had roadside assistance through my car insurance. So I took it back the very same day and canceled it. On my bill they charged me a crazy amount! For both the device and all of the different fees that came with it. I called Verizon and they said I would getting my money back, but not until my next bill was due. In other words she said my next bill would be significantly lower than what I usually pay because I would be getting $60 taken off my normal bill. My next bill came around and it was higher than what I normally pay. So Verizon kept what they stole and charged me more than normal the following month. I'm definitely going to be paying for my phone outright and dropping Verizon. Here is an example - normal bill=$80, mischarged bill=$145, following bill=$100 ???

Making the choice can be difficult but in my case not so much, I have switch from Cox to Verizon! As a what should’ve been lifetime Cox customer with nothing but poor service and being ripped off ** (assistant manager) and ** (technician) made it a flawless transition for getting my needs met. Cox technician drilled into in the furthest part of my 1800sq ft brick ranch home leaving me exposed to water damage by not sealing the hole and restricting WiFi access throughout the home! Whereas Verizon tech asked where I preferred my router having to crawl into the crawl space to make the location achievable.

Worthless customer service. Worst experience. I contacted them a total of five times in the span of a month, with the simple request of separating my account from my wife's. That was just too much for the idiots in customer service. My average wait time on the phone with them each time I called was over an hour. Finally, out of sheer frustration, I gave up and switched to AT&T. I'm happy with my decision. I would STRONGLY ADVISE NOT USING VERIZON WIRELESS!

I just traveled abroad, and now I can't pay my freaking phone bill because, for whatever reason, I'm locked out of my Verizon Wireless account. I've tried resetting my password countless times, but it keeps giving me the same stupid error message. So now they're penalizing me for not paying my bill on the due date, despite not being able to sign into my account. The Internet and mobile networks here are also very weak, so I am unable to call Verizon Customer Service in the United States. It seems that they do this on purpose so that they can take as much money from you as they possibly can! Shame on them!

The wireless company scammed me and my entire family, with the buy one get one free promotion! They never thought told us that, if we paid the buy one off early, that we would lose the free ones! Now they’re charging us for the FREE phone every month! DO NOT USE THEM FOR YOUR WIRELESS SERVICE! They are nothing but SCAMMERS!???

I recently learned that Verizon was overcharging my count for over 2 years because of an account that remained on my bill that was supposed to have been removed. After speaking with customer service and being redirected to the manager of customer service they decided to reimburse me $90. So to be clear, they overcharged me almost $900 and reimbursed $90. With over 150 million subscribers apparently $800 is going to break the bank.

When I went in to discuss possibly purchasing a new cell phone, as my current one was obviously not going to last much longer—After much discussion, a particular phone was settled upon and I was “promised” my monthly charges would be “x” amount. That has never happened. IT HAS BEEN THREE MONTHS SINCE I RECEIVED THE NEW PHONE, THE CHARGES ARE NOWHERE CLOSE TO WHAT I WAS PROMISED. Now I am told that since the 14 day return window has expired for returning the phones, I could take them in my local store but they would just lay there. Nothing would be done and I would not get credit for them. There is supposedly no way to reduce my bill. This is just nuts. I am so frustrated and left with such a poor opinion of Verizon. Once I am able to get out of this contract I will never deal with them again, and certainly never give them any positive comments.

I can no longer actually speak to anyone about a service problem. No matter what I say, the automated voice tells "that request can be handled by our automated assistant" and the online site only allows "chats" from canned topics. Verizon is losing my business, I am more important than apparently they want to treat me. I am not a number.

Service is pretty good and plans are competitive but you cannot set a notification to pay your bill. You can only get a notification when your "bill is ready" about 3 weeks before it is due then they will notify you a day after it is due hoping you forget and then they tack on a $5 late fee. There are no other options. This is a purposeful scam.

I was making the switch back to Verizon (great experience with them years ago). Ordered new phone. Gave credit card for down payment etc.. Get an email that I have to call fraud department which I did only to be treated rudely when asked questions about my identity.. Gave every bit of info they asked for, scammed DL to them credit card and SS# and then get told my account is fraudulent and I am not getting anything and the agent laughed at me when I was blown away... Then Verizon proceeded to charge my credit card anyway!! Call them back (hold times ridiculous) only to be told that bummer, maybe is 5-7 biz days my card will be credited? If I am a fraud why did you put the charge thru in the first place? Worst company ever to deal with! Rude and non-caring whatsoever!

I personally have nothing against Verizon, but what has me concerned in the 5G smartphone they’re selling. If people aren’t made aware of the 5G rollout/smart grid and the dangers associated with the high levels of RF and EMF radiation these phones will emit, a lot of people will suffer. First of all 5G cellular technology is dangerous because it emits Radio Frequency (RF) Radiation. And it does so at ultra high frequencies and with ultra high intensity, compared to earlier technologies. The World Health Organization classified RF Radiation as a possible “carcinogenic” in 2011. And there are literally hundreds of peer reviewed scientific studies linking RF Radiation to things like cancer, crib death, DNA damage (especially in infants and fetuses) and male infertility.

I've been with VZW all of 2 months. I switched from another provider to come to the world's fastest network and it's been the WORST. My SMS comes in delay 2-3 hours (example: my spouse messaged me at 4:30 to tell me she was on the way to drop our son off to class and I received the message at 7:30 pm when I was picking him up), people call me and my phone doesn't ring (example: my daughter called me while sitting next to me and my phone didn't ring, but on her end it rang 4 times and want to my VM), my data runs like dial up or 2g speeds no matter where I'm at. Home, work, school, the supermarket, even the VZW store I barely get to bars, my upload speeds is 0.50 and download speeds is 1.83. I've called since day 1 and spoken to several reps over the phone and live chat and I still have no resolution!!! The tier 2 technical support representative even told me I may just want to switch carriers!! And the other guy tried to sell me a higher priced plan...

The front of my iPhone screen was pixelated, so I was forwarded to the phoneclaim.com department, they didn't want to pay for it, so they forwarded me to the Verizon warranty department. After countless questions they also didn't want to pay for the defective phone. One hour later they said I have 3 options to get that phone replaced. The only problem now was that I couldn't hear the wtf he was trying to tell me. The audio was so bad that I could hear anything. He then got offended and said he was going to transfer me to someone with better audio. He kept me on hold for 1 hour. I gave up so I finally hang-up and dialed again.

Call center is horrible. I was transferred to 3-4 different people each time I called. Had an issue I was not made aware of until it hit my credit report. I immediately paid my $91, even though there was no attempts by Verizon to contact me until they sent it to collections (which is when I actually learned I had a bill with them). Agents were rude and kept wanting to pass me around. Now I understand they deal with people all the time who do not pay their bills, however, I had I actually known I had a bill with them I could of paid it. Makes me glad I left this cell phone company.

Paid in advance for cellphone service but cancelled service. Verizon refused to refund my $40 pre-payment and suggested that I dispute the charge with my bank. After three tries the bank stated I exhausted all avenues to reclaim money. Never again VERIZON.

On 4/27/19, I spoke to a customer service representative about upgrading two of the phones on my plan. I was told that I would have to pay the phones off before I could upgrade. I was under the impression that I could pay half of the price of each phone. She gave me three options as to how I could upgrade the phones after speaking with her supervisor. She told me I could trade the phones, she gave me a trade in price and the difference after the trade. I wrote down what I was told. She told me to go into the store and that she would note everything she told me on my account.

Be very careful about using Verizon Wireless International Plans. They are very deceiving and their customer service will not assist you if your bill is wrong. I have been using their International Plans for about 6 months and it has been nothing but grief. I am now giving up and finding someone else that can provide an honest International service. If you are a budget minded person you really need to decide if you are willing to risk how much this will cost you (most likely several hundred dollars per month) and what you will do when you receive this huge bill. They really don't care if you leave them and they will take this as an opportunity to inflate your bill and they will tell you that you agreed to the amount they are charging. You will have to be prepared to present paper documentation of all your transactions or you will be stuck with a very large bill.

I just got my service installed Thursday afternoon 4/25/19 # 3pm. I was happy with the gentleman who installed it as he was polite but the rest of my experience has been AWFUL. My bill is not due till May 25th and it clearly states it in my app that I even took a screenshot if to prove I am not a liar and don't pay my bills. My child is home sick today and has nothing to keep him occupied. Nevertheless I am work trying to sort this out. Coming back to work from a sick leave myself. After being transferred numerous times I am being told I need to pay. Funny I haven't even had the service a week. I am transferring to COX today. I will write a reviews as well. I am in disbelief of how I got treated today as a new customer nevermore having to explain my situation 6 times. Here is the screenshot they can come pick up their measly router as I am done with this aggravation.

After I paid my bill in January of this year, I tried to pay Feb bill. Because they charge $ 7.00 to pay your bill through the customer service OR financial line I went into a “chat” to pay my bill. They took out the money twice. I am on a fixed income and cannot afford that. They reversed the charge but not before I bounced two checks for my utilities ($70.00). I assumed all was fixed until I get March’s bill! It was 600 dollars!!! Evidently they messed up the bill in December unbeknownst to anyone.

When we opened our account last Nov 2018 we gave our mailing address and requested billing by mail. Twice they mailed our bills to wrong address and as a result we never got the bill. Now they are charging us a reconnect fee and they refuse to give us a credit for what was their fault. You can't even talk to the actual billing department. They have someone else talk that just repeats the same lines over and over. So there is zero customer service.

In a rural area so far adequate coverage (lack of cell towers). Have used Verizon for over 25 years. Late in 2018 I opted to upgrade to a new phone and a somewhat pricier plan. Contracted a new phone at $750. Incurred extra charges just for a plan change and to top it off, six weeks after the purchase the same phone was advertised online for $350. If you want to get screwed for being a loyal customer just stick with Verizon. Verizon's same lower cost was for NEW customers only!

I have been a customer for years and have noticed my service has gotten drastically worse the last couple of weeks. I'm dropping calls and have one or no bars where I normally do. Wondering if Verizon is doing something shady to try and make people with older phones upgrade. Frustrated and considering switching providers.

My iPhone 6 Plus stopped functioning, so I purchased a new iPhone 6S for $120.00 from Verizon. I decided to pay $5.00 a month for 24 months. I didn't activate it immediately, because my iPhone 6 Plus started working again, and I prefer the bigger screen. My first bill was $5.00 (as promised by Verizon), however the following month the bill became $20.00 a month. I called Verizon asking why, and they explained since I had not activated the 6S phone the cost had increased substantially, but would decrease once activated. I could no longer return the phone, so I decided to activate it.

Not enough words to describe. These monsters do not care to help and the'll tell you so. A rude 'there's nothing i can do' comes out fast! They forget who pays their check, US, the acc holders! They wouldn't help me have access to my account because I had no pin. I had to go to the store which was about 20 something miles away, I was staying in a small small town due to to work and no Verizon around. Long story short, the CSR was VERY rude and quick to get off the phone, very heavy accent, like he didn't really want to talk much because he probably didn't understand much either. He wouldn't help or offer to get someone else to help get my pin back. Just kept saying, 'I'm sorry, I cant help you' time after time. That irritated me to no end, made my payment and kept asking if there was another way, he kept saying the same, 'no PIN, No access to account, sorry, cant help'