Verizon Wireless Reviews

Verizon billed my company for a mobile phone that did not belong to my company. I spent 3 months calling every department attempting to resolve the issue! I spoke to 30 or more people over the 3 months with no resolution. Last letter received was a collection letter for an account that did not belong to my company! I will have to make sure my company does not get reported to the credit bureaus and if so dispute the report.

I had no intentions on trading in my phone the day I entered the store, nor was I ready to give up the phone I had for 3 years because it fit so well. I had plan on switching to Verizon because it's less expensive than AT&T (which was the service provider I was with) and better reception than AT&T due to the location of my home. But Cory found the right phone along with the right phone case to fit and put together a plan that worked and fit into my budget, so he made it easy for me to move forward on buying the phone, switching my services (also hot spot and tethering included, where I didn't have that with my previous carrier), it took a good minute to transfer all of my information, photos and messages to the new phone but it is a good deal and I am satisfied.

Verizon constantly found ways to charge us more than our rate plan. They made mistakes which they admitted and still charged us $300 for the mistakes which were theirs. When we finished paying off the phones they added a new charge so the monthly bill would stay the same: they charged the line service fee and added a fee to use that line with the phones which we owned because we had payed them off. They WILL find ways to charge you MUCH MORE than your plan rate. AND the $240 phone of mine turned out to be available elsewhere for $79.

Called to get help set up two new phones along with two phones on the account. I waited on hold for 30 minutes, no one picked up still. 55 minutes total. I finally got a representative on the phone. Very impatient with me after being on hold for an hour just waiting for someone to help me. I had a few problems with getting information from my kid's account. About time I did that the representative hung the phone up on me & when I called back now they are closed. Regret getting these phones. I'm going to return them now & get a different phone company now. Verizon sucks.

If you are a veteran or active duty service member trying to apply the military discount, run far away from Verizon!!! My father is a disabled veteran who honorably served his country. He is currently a customer of another carrier, but was added to the account as a named user so we could get his discount. He brought the appropriate DD-214 form into a Verizon store and was told they didn't need that, only the veteran card. He went back the next day with the veteran card and they assured him the discount would be applied and that I would get a confirmation email in a few days. A week later, and no discount, no email. He went back to the store and showed the same veteran card that should've already been on file and was told that the discount would be applied. Another week, another no response from Verizon.

Not very happy with Verizon!! We transferred from Sprint to Verizon and took our phones with us and we were told that because we switched to Verizon and are porting our numbers we can each get a rebate, which we should get by June 19th. We got the rebate paperwork and turned it in, April 30th, I called them yesterday and they told me it would take up to 10 weeks to get the rebate. I got an email today saying there was a problem processing our rebates. So I contacted Verizon, they said because we brought our phone with us and are paying for it monthly we don't get the rebate!! So Verizon lied to us!! Very, very unhappy with Verizon!!!

Sold us a used iPhone when we paid for a new one!! 1st one we bought would not turn on after a week, took it back and they gave us what we thought was another new phone (paid for new one). 2nd one was fine for about 5 weeks (when the warranty period is over). Of course the battery runs out in only a day and not even being used once in that time. Buyers go anywhere else but here. I am contacting Verizon’s headquarters!!!

It took me 4 weeks plus hours of calling and three visits to the bank to resolve a billing issue. Verizon deduct an amount. The date was an error so they reversed it but the reversal showed up 4 days later and then I was charged two more times. I wrote to executive office who was incensed that I wrote to executive office. I spent another few hours and days going through it and a friend also looked. The error started with Verizon but they didn’t want to take ownership of initial mistake. Instead of being caring and seeing it was their initial error cause the same thing happened in June but I didn’t ask them to stop it!

I have been a customer for many years, but there's been a problem with me trying to make a payment, both on 06/25 and 07/03. It was reversed both times. Because of all this non-sense, I was being threatened with disconnection, through NO fault of my own. I have called countless times and gone into chat without ANY resolution. Instead, you all blame me or my bank. Stating the reversal was due to a closed bank account, which is FALSE. I pay ALL my OTHER bills using the same checking account without issues, only issue has been with your company. I did an investigation of my own by attempting to pay again, this time using my debit card which is LINKED to my checking account, that seems to have gone through, but it didn't through the checking account directly. This is beyond acceptable. All I have gotten are empty promises and lies since this issue began. You all pass the buck and don't accept responsibility, which is shameful!

There is only one account holder authorised to add or remove services to our account. We did not add safe wifi to our monthly bill, however it showed up. An extra 3.99 a month. It took some time to remove it from the account. I'm very upset that these things are added to my account without my knowledge. Also service drops all the time. And every other carrier has unlimited data except Verizon who charges an outrageous amount for a small amount of data.

I went to the Verizon store after calling for hours because I don't live in the same town. I couldn't reach them so I had to go in. When I did, I had one stipulation, I want a cheap phone that's under $100/more. I had no idea until a week later, the rep had lied to me through my entire visit. I believe he just wanted to get a sale on a certain phone. He said I had a free upgrade, he charged me an upgrade fee. He said my taxes would be roughly $60, they were 80. He said this was the best deal I could get for a photo and it absolutely was not. I come to find out I have to pay $270/mo for the phone he set me up with. These blatant lies have costed me so much in time and my own personal money.

So on Friday the 27th of June I paid a promise to pay. Well on the 28th they took out the other half which wasn't supposed to happen because I posted that I wanted it taken out the following week. So I called them and they did a refund. They told me to look at my account anywhere from 24-72 hours for it to be back in my bank. I looked this morning to see none of my money in my account so I called them. They tell me my refund was denied because it would make my account past due. Through this wait I didn't get no notification of them saying that the process was denied. No call, text, email nothing. So I'm broke, no gas, can't pay my other bills. Nothing. They tell me to contact my bank and I did. They said they would have to do an investigation which could take 15 days. This whole system is **. I'm pissed off and Verizon will hear from my lawyer and I will be changing services.

I purchased a phone from Verizon and as per the rep, he said I will always get assistance with any issue I may have. I'm having so many issues with this phone and no rep can help me with anything. I just keep on getting transferred and staying on hold and in the end not even being helped. This is sick and so annoying.

First off they accuse the customers of their loss of internet cause some friends and I play phone games and it just recently started in Wyoming and it hasn't happened before in the past couple of months. So I say don't go with this company.

So, a few years ago, they refused to send me paper bills anymore even though I requested them and asked for them multiple times. Initially, they were sending bills via email (which I couldn't access) and text. Then, it turned into one or the other, eventually was just text. Except the past two months, I did not receive a bill at all... Then they add late fees.... What crooks! You would think they could figure out their own communication system.

In the trucking Verizon ruled the coverage market until this past year. From what we noticed and I am talking about an industry wide awareness, Verizon must not have renewed contracts with AT&T and the other cell tower owners. Connectivity continues to deplete and fail in high volume areas. Like a busy highway, Truckstop or major city. I heard there will be bandwidth wars and it looks like it's right over the Verizon play on words.

I was having issues in an area I normally do not and called in to 611. They said I had to use a chat. They sent me a link and I tried twice to open ticket but could not get ticket open. I tried to call in again but was given chat. I was having issues connected to 911 and I was not able to leave voicemail on my child’s phone. They use to have people to talk to. A chat that keeps disconnecting and they never called me back is horrible customer service. For a company that charges more than competitors they should have the best customer service.

I asked to have a tablet disconnected. They disconnected my phone number which I use for business. It was disconnected for 3 days and for 3 days I did not have a phone. This was a terrible experience as I was replacing my phone that day due to I had dropped my phone and the screen was turning black, the Authorized dealer was awesome. They transferred my phone over to a new phone but I could not have the new phone until Verizon reconnected my phone number... Since my number was non exist they could not let me use the phone either. So for 3 days no contacts, calendar, text.... in business this is the worst. I was on the phone for approximately 6 to 7 hours over these 3 days and was went to the store 3 days in a row and was at the store each time for about 1 1/2 hours to 2 hours. So Verizon offered me $ 20 line fee to make it ok for their mistake. Really I am so disappointed in the lack of care.

Usually dealing with the call center reps for mobile network carriers is a nightmare. Either you are speaking to someone with a very heavy accent and the language barriers between you and the agent are so frustrating you end up hanging up and calling back to get a new representative, or you talk to some snooty chick who acts like she has no reason to try and help you out in the slightest and how dare you ask for your bill to be reduced and you literally hear rolling her eyes at ever question you ask. Well, not with Verizon.!!!

I needed AA screen replacement. Long story short they charged, charged, charged and I still waited a week for any progress and they made the mistake and I never even got an apology and they made me pay for the mistake.

It used to be that you could walk into a Verizon store to upgrade a phone and they would happily assist you in transferring your data, apps, and other information, they no longer offer this service. Brian, the sales representative said we had to back up our devices and then literally walked away. Another rep was kind enough to say this was a corporate decision and printed out instructions for us to do this from home. DO NOT USE A VERIZON STORE!!! PERIOD!!! I called an Apple store and they said they would be happy to assist, I believe Best Buy might do this as well. Verizon has obviously discontinued service as they up the prices on just about every other aspect of their business. They do have the best coverage and so they must feel they have us over a barrel. If it was not for the coverage needed I would immediately be going to another carrier. I have been with Verizon for over twenty years, this obviously counts for nothing.

Talked to the rep to have new phone delivered next day as existing one died. It was extra to have delivery by 10:30 a.m. so I opted for the option of delivery by end of business day. Just found out that the STUPID, INCOMPETENT rep entered it as a 2-day delivery so still NO phone. This is a business account with over $500 per month in Verizon bills for phone and iPad service. So very mad that they didn't deliver as promised. I went over this 2-3 times with rep to be sure we would have be the end of the next day. We need our business phone now (we dispatch to the tech's phones), but still NO phone. So fuming mad. :(

I've been a customer of Verizon for over 10 years. Prior to May 2019 we had great reception in our area of South Wasco County Oregon. Then our reception fell off to the point we cannot have a conversation on the phone. People all over the area are experiencing the same lack service. We have contact Verizon to report the problem, at first they telling they were having tower issues. Now they tell us we are in a poor reception area. We were not in a poor reception area before May 15th. Yesterday I was told in so many words. "Well, you're screwed. We don't want to hear from you again. We don't care about you as a customer. Tell anyone in your area, we don't care about you as customers!!!!" Now 100's of customers in south Wasco County Oregon have to find new service. Very sad.

I just severed my cellphone service with Verizon. Supposedly in July 2018 I accepted a $6.00 discount on my bill to stay with Verizon. In June, I left Verizon. I'm told that the discount was for a year. Since I left in June, I am being charge $155.00 early termination fee. My June bill was paid before my termination, so I paid for a year. I do not recall an early termination fee being discussed. The Verizon rep I spoke with made numerous mistakes trying to explain why I was being charged (Including that I had bought 2 different items, which I hadn't). So, they are saying, I saved $6 a month and being charged an early termination fee of $155. I'm getting the shaft.

We joined Verizon and everything was so smooth and organized! Abraham was extremely helpful in making sure we got everything we needed, and he went above and beyond! The store itself is clean and organized, and everyone was friendly. The service is already waaaay better than any other company we’ve been with!

I have an issue with my Ellipsis Jetpack, that I've own for a year and use on a sporadic basis. Initially I was please with the purchase and plan but on June 10, after purchasing GB data for travelling I encounter a lack of use of the Jetpack, it appeared after purchasing 2GB of data. By the next day I had none left. Again I've been using the Jetpack for the last year so I know my usage while travelling. Since I needed the Jetpack I purchased another 2GB (at $35). After confirming that the purchase was made (note I just paid $70 in 1 day) my Verizon showed I still had no data to use. I called the customer service department to determine the issue and was told what was purchased was not Jetpack but for a tablet use. I never consented to that type of purchase and had no idea how that occurred. I spokw with a Joan who stated she would correct the issue, she w/o my consult changed the plan to a $50/month which ended on July first.

I have spoken with two stores and two agents, the last was named Anton. This is by far the worst customer service I have received by a customer service oriented company in years! The staff in the store and over the phone are condescending at best. They are completely unwilling to help, are terse and rude. I receive much better service through T-Mobile and AT&T.

I was a Verizon Wireless customer for 7 years until I decided to give Sprint a try with their "cut your bill in half" promotion. I was satisfied overall with Sprint's service and ending up saving a lot of money. The only thing I'm not crazy about is their lease program. Because it was time for me to upgrade my phone, I decided to give Verizon another look. So, I found an inexpensive Motorola phone I liked and a plan that appeared to fit my needs. I placed the order online. The next day, I received an unexpected email stating that my order was cancelled and provided me a number to call if I felt this was done in error. No further explanation provided.

I will never in my life ever use this company again. Lied about service in my area, and does nothing to fix the service issues. Can't even use WiFi Calling. After many attempts to contact Verizon and have the issue addressed, they always beat around the bush or ignore the issue, with page loading errors, unavailability, etc. Worst customer service ever. Period. Dishonest in every area of a contract. The customer has to remain within the limits of the contract. However, Verizon breaches it constantly by providing the worst service. Please, do yourself a huge favor and stay away from this dishonest company.

My recent purchase of cell phones, etc. from a Verizon store led me to have to talk with their customer service personnel after pure frustration using their online chat session. Their chat session was a complete waste of time until I encounter their customer service personnel which was worse! They provided merely robot like confusing information about my bill and my issue regarding a change to my account manager. It went on for almost a hour with nothing but more aggravation and frustration. The Verizon store person was the only person in this maze of confusing that assisted....

Where do I start? I have been trying to get a replacement phone for the last 3 days with no luck. I wait forever only to be transfers 3 to 4 times and then the call drops and I get no call back. They have lied to me all the time and I only get 1 bar in most places. I live in a big city and they can't explain why their service is really bad! I have lost so many things on my phone and half the time I don't hear it ring! There is so much more, but cannot say it all here...

I have been a Verizon Wireless customer for almost 30 years. Their customer service has always been terrible. But lately, they have absolutely taken the cake. Last year I got a Samsung Galaxy S7, which I really liked, but several months into using it, the charging port quit working, and since I have a warranty on the phone, I called Verizon to have them replace it. Of course, I had already done all the troubleshooting I could, but they insisted on redoing it, including a factory data reset, meaning I lose a ton of information stored on the phone.

Don't be fooled how they spin this. Be weary of this company. Apparently not all employees know what they're talking about. They will change your account without letting you know, they sell you on phones and after 14 days change Their agreement even though you have it in writing, once you're hooked they try to charge you later. We as a society can change how they operate because numbers create the rules not companies and corporations.

For some reason the sales force in the stores have gotten worse and worse. They must be on total commission because they have one goal - to sell you more lines. And they lie about the cost to you. They are not knowledgeable about the product lines which I find most annoying. They are no longer helpful with phone conversions and make you do everything for yourself. But most of all their arrogance and ability to make you feel dumb is truly disappointing. I will be leaving the company after many years and big bills.

Signed up for a 2 year contract and did not use the service much at all. Had set up automatic payments at the start and a few months into the service they just discontinued the automatic service. Got that straightened out, but then at the end of the contract I found we had made 26 payments on top of the initial plan and activation fee. Customer service said they could not go back and check on the payments we had made. Spent hours with customer service to no avail. Also, I called to discontinued service the day before the end of the contract, they would have charged another $40.00 so had to call again the next day. A real ripoff.

I had my debit account stolen and the suspects purchased Verizon products online totaling $740.00. I called Verizon in hopes of stopping this thief from getting any products and they told me to call my bank. Of course, why would they stop the transaction from happening, they wouldn't get any money this way. Verizon is as big of a thief as the person who stole my bank card!!

I cannot stress enough how horrible this phone company is. I have been having issue after issue since December 2018 and for 7 months now I have spent hours upon hours reaching out to Verizon for help and received absolutely NO help or satisfaction, yet I continue to pay my wireless phone bill on time each month for a service I do NOT receive. I call multiple times a day. I have emailed, I have done the live via chat online and I have physically walked into Verizon stores with my last in store experience asking for help turning into yet a wasted 3 plus hours of my time being a joke. Yes 3 hours inside store and absolutely no help or resolvement of my issues.

I have had phone service with every major carrier and Verizon is bar none the worst. Customer service is terrible. Customer satisfaction is terrible because effort to rectify issues is very minimal. Can't wait to get my phones paid off. That way I can go to a different carrier.

I would rate lower if possible. In April we had someone fraudulently open an account in my husband's name. The customer service reps are awful in the fraud department. They are rude, disrespectful and could care less about your issues. They supposedly opened an investigation in April and it would be taken care of in two billing cycles. Well 3 billing cycles later, we call again, to be questioned about did we really return the phones? Really?

Verizon will rip you off. They tell you 20 bucks a line. Then you pay for access to your phone lines. Then you pay for internet access separately or face 100's and hundreds in overages. Then when you try to leave they hit you the hardest. Tell you that your bill wasn't current and you have over 700 dollars in past due service bills. If that doesn't work they will tell you it's from contract fees. I thought they had no contracts??? If you pay your bills like I do you know that's crap. Not a God fearing company, and I'm from Kansas where God still counts!!! They will get this, and no more. I have learned my lesson. I really knew better in all fairness, but my husband is a dreamer. My husband thought that he was really going to get phone lines for the family for 20 bucks each. I still love him though!!!

I have spent well over 4 hours on the phone over the past 2 weeks. I call and they supposedly fixed my problem but really didn't. Call again and once again I think things are fixed and once again they are not. I wish I never signed up with Verizon. They lie and have no idea what they are telling you.

Verizon Customer service was horrible. Instead of taking care of the issue, they made me us call back again in 2 weeks in order to take care of the issue. When I did call 2 weeks later, and mentioned that I am calling on behalf of the primary account holder, they got upset even though I am already on the account but not as primary account holder....Very rude representative- DAWN. Wish I don't have to call them again..since instead of solving the issues I might get asked to call back in two weeks.

We bought a new iPhone 10. We had it less than 6 months and it factory resets every day. The only option they gave us was to send it in for a refurbished phone or pay for it. They said there was nothing we could do when my wife is pregnant and has to go to the doctor with very little notice. They also gave no option to replace it that day other than paying or adding to our bill that is already too high at over $230 for two phones.

We have been consistently lied to by their sales reps and when you try to get them to make it right they of course will claim we misunderstood. We did not misunderstand. We were lied to. I would not recommend them. They have a culture of dishonesty.

Constantly overcharging customers. They claim they disconnect and your phone never disconnects yet the charge is showing up in your bill. They do not work with customers and their Managers are even worst. The human part of customer services is totally forgotten when dealing with a customer. Calls drop even-though they claim to have the best service. Goodbye high prices!

Recently had poor service in my home for tech and getting calls. Made call after 5 days, still hit and miss. So got hold of customer service and apparently towers in my area were updated and my old phone was not capable of working on low wifi. Called threatening to leave after 20 plus yrs and suggested I upgrade phone for 10 a month sale and would waive ball startup charged which I had to pay at store. My wife and I are very happy and even billing was correct on next bill which never happened before. So for now very happy, as long as things stay this way. Rates are little higher but not bad for #1 carrier as far as coverage. Only reason 4 stars cause of phone rates higher than most.

First, I logged onto “My Verizon”. One of my lines switched to another carrier with phone number transported. The line was showing “suspended” but nowhere could I request deleting the line/phone from my account. Frustrated trying to get customer service. Live chat lacked an option pick, did not disconnect from phone after going to chat link. Frustrated, I called “611” again. Finally got through to a rep. Been with Verizon for many years (probably 20 + years). Worst experience ever!

Purchased a one year contract service, the salesman told me (with my father present) that the bill would be 88.84 a month, I would be getting a 200.00 rebate credit card for switching and that my credit inquiry was a soft hit. So far my bill is 98.00 a month, never received the rebate check in the mail. Had to fight for them to apply the 200 towards my bill. And I have a hard hit on my credit. Not one bit of honesty or integrity with the company's salesman. This has me waiting for my contract to end. I will be moving back to MetroPCS. Respectably, Chris **

I’ve used Verizon for many years and recently switched to Sprint because of costs. Verizon sent me the termination bill and I’ve been paying it off all the way down to $200 and they never sent me a final bill for that $200. They’ve been pretty good about sending updated bills with the remainder and I’ve paid 200-300 dollars at a time to bring the balance down. I was never able to pay online because the website always had issues and it was such a hassle so I waited. I then received a collections notice about a month or two after that payment. This is now on my credit report and I will have difficulty purchasing a house which I planned on in a couple of months due to having a baby less than a month ago.

Terrible company. TERRIBLE! I cannot say that enough. I will leave this review anywhere I can. I will waste as much time and credibility of Verizon as I can. This company deserves to go under. Too bad they are too big to fail. They need to be broken up! We used their business service and had 17 lines, SEVENTEEN. They got our billing messed up right from the start (to their favor, of course). We were overbilled roughly $5,450 over the first eight months (while waiting for non-existent "credits" which we never fully received). We were supposed to receive $2,000 in credits for the ten iPhones we purchased on top of other bill credits because our rep quoted us the wrong amount THAT WE AGREED TO in writing. Oh but that's not good enough for Verizon, nope they can do whatever they want. Over our two years with them, I spent over 45 hours on the phone chasing my discounts and credits owed.

I just couldn't let this go and finally found someone from Verizon that helped me and did give me the deal that the original representative offered me. I was satisfied. I'll still keep the rating low as it took me 4 hrs and 4 representative's to help me.

I had Verizon for 4 years and never missed a payment or paid late. I ended up getting laid off from my job and it took me a few months to find a new one. Verizon never once reported all the on time payments I made over 4 years but was quick to report the one time I couldn't pay. I paid the balance and they refuse to remove it off of my credit report. I was thinking of switching back to Verizon even though they are way more expensive than the other companies and definitely will not be now.

I had been with another carrier for 12 years. The signal was fine at my house in North Carolina but I got practically no signal when I'd travel to Georgia where most of my family lives. I have my elderly father on my cellphone plan and we'd both decided to do away with our landlines and use our cellphones exclusively. I went to my carrier to update the phones and that's when the problems began. First I had to wait for 45 minutes before someone would help me. Then when it came to trading in the phones for new ones, they told me basically they don't give you anything for your old phones. The phones were iPhone 7s phones. My bill was going to be even higher, over $200, and they basically acted like they didn't care if I stayed with them or not. I've never paid a bill late in the entire 12 years I've been with them.

Avoid Verizon wireless. They have ridiculous coverage and agents who lie to you to try and get you to buy new products instead of fixing the faulty products that they tricked you into buying a month earlier. Then they make it impossible to pay your bill which then leads them into trying to bully you. Just awful awful awful. No other service treats you like you should get down and bow and thank the heavens that they allow you to pay them money to barely provide a service. Avoid!!!!

I scheduled a payment to be taken out of my bank account on the day that I would have enough funds to cover it. I scheduled two other payments with other companies as well. Verizon went ahead and charged the amount as a "pending" charge and overdrafted my bank account. I did not have this issue with the other payments I scheduled with different companies, only Verizon. Don't EVER schedule a payment with these guys unless you can pay this instant!

Doing a good review on products like the best wireless cellphone service is going with Verizon Wireless. Paying your bill on time so you can get allowance to use and buy things with a game console like Xbox One with Microsoft Windows.

I was just on the phone with Verizon mobile for a half hour working to get my phone fixed. They sent me these phones last year and they were messed up from the beginning. The rep I was on the phone with did not do anything to fix the phone. I'm working on this for one year. You can come back and see all my complaints. Maybe nobody will get their service. If you do get their service use a flip phone not a smart phone. Their wireless is on all the time even when shut off. Last year one of my android phone melted in my hand. This was a spiteful replacement. Anyone that uses their service check your computer and make sure your phone is not wified to it. There is a big flaw in their mobile network and they are not fixing it. That is why they want to chat and chat is for kids not adults. I think they have very very poor service for a large corp MCI Communications.

Everything was good but I think they should not give you a Refurbished phone for your replacement.. I have a S10+. If you going to give refurbished cell then the monthly insurance should be Less a month and your deposit should be less. Other than that it has be good.

Since 03/07/2019, 03/11/2019 and several other times through Verizon Wireless Recorded lines, I have asked Customer Service, Recovery Department, Financial Services, Managers, Representatives and other Departments to close out/discontinue our account. MyVerizon Wireless Account was closed by Verizon since 03/07/2019. As of 03/07/2019 my balance was 180.31, I paid with my Wells Fargo account 120.17. Since 03/07/2019, I've been asking Customer Service and Recovery Dept to submit confirmation of closed account and my balance of 60.14. Instead Verizon fraudulently kept my account open and still wants to bill me 180.31 every month. And ruin my credit so as to bully me into continuing to pay them even though they should have closed my account at my request since 03/07/2019.

Verizon is charging us for phone we don't have. We never had this phone. They are even charging for activation. There are 4 of us on our plan. We have been customers for many years. I cannot get this phone or the fees off our account.

There are two problems with Verizon billing. They bill me for hard wired service and wireless service but don't distinguish which the bill is for. You have to examine the inside of the bill to figure it out and pay two separate entities. On top of that, even after I gave them explicit directions that I did not want electronic billing, they went ahead with it anyway. This after charging me $20 for a late payment while I was hospitalized. If your computer goes down or you miss your e-mail you can expect that $20 blood money will be on your next bill... Which you may or may not receive.

Well just to share my experience last night I wanted to buy a Gizmo Watch for my son. He was very excited. He won a really good award for being good citizen and student. Well, just to find out the reality of the world due to a liar sale agent. Luckily I saved chat script to prove it. I asked her 2 times if I can get the watch with monthly payment and NO contract. Well she lie. She got me into a contract and I spent 2 hours last night and 2 hours this morning with customer services and fraud department canceling everything.

I have been a loyal customer since 1998. I was recently promised a promotion for 55 or older. I was given the discount for 1 billing cycle, and it was taken away without notice. Horrible customer service.

So I left Verizon over many customer service issues and moved to Tmobile. T Mobile has a little less of a network but their customer support is the best. If you get the TMobile in Home Booster they have great signal regardless. So Verizon. After leaving Verizon I paid my bill and all my phones off early. Left and paid an early termination fee. I have a zero balance on all accounts. One year later my son breaks his phone and I want to give him one of the old I phones I had.

I was a victim of identity fraud. An account was opened up in my name at Verizon Wireless. After I filed the police report and contacted Verizon to remedy the situation, they treated me like garbage. Special shout out going to Jamal, Brittany, Judy, and Sarah. I do not know how they can work for such a big company and have attitudes like they do. I am with ATT and I have always had great customer service with them. Do not go through Verizon. They will treat you like ____.

Verizon is an amazing cell phone provider. My family is ever so grateful for Verizon. It was so difficult to pay my bills. Verizon worked with me. Verizon customer service was always professional. Very kind and did what it took to assist my family and I at one of the lowest parts of my life. It's not easy not being able to stay in touch with my children. With no cell phone service. Verizon did not allow that. It was important to Verizon that I stayed in touch. They did not turn my phone off. I'm now working a full time job. I am proud to say. Verizon thank you so much for caring for my Family and I. I'm thankful for everyone I spoke to. who helped me. I appreciate each of you for putting my family first. I'm going to keep my promise to pay. I'm working now. I love you Verizon Cell Phone Company. You are the best.

Pete in the Levelled store was excellent. Very informative, intelligent as well as informative. I am happy that my father and I were lucky to see him again, as he served us during our last visit. I hope to eventually switch from Cricket to Verizon as Cricket does not honor vets like Verizon does. Thank you Pete.

I have been paying insurance on this phone and spent more than an hour waiting and being transferred to different departments because I need replacement phone. My phone will not hold a charge. I have not dropped it, gotten it wet, lost it or damaged it. This phone is actually a replacement Verizon issued me (within 2 weeks of purchasing) after the original phone I bought from them kept crashing. And the replacement NEVER held a charge well, it was always a problem, just kept getting worse and worse. I was told by Esurance that my phone (over 2 years old) is still under warranty so they will not issue a replacement. I was allegedly transferred to the warranty department, then sent right back into the horrible voicemail systems, and got nowhere, and was dropped - twice. So they seem to be making sure that I cannot get a replacement phone.

I would give negative stars if I could. It doesn’t matter which store you go to, the wait is horrendous for no apparent reason. After paying over $350/year for 7 years, it was time for a change. So I call them to tell them I switched and pay my bill. Guess what, I couldn’t pay my bill because I was no longer a customer. Go down to the store to pay. What they neglected to tell me was I still owed for the entire billing month even though I was 2 days into it. Yes, they charge the entire month even though I switched. I didn’t even know until they sent a letter saying I was behind on my bill. So I call to find out what that was all about. Yeah, I get to pay them more money. The best part, I can’t do it over the phone yet again, as I told the customer service rep because, are you ready for this, I am no longer a customer. They are not the best, just the most expensive.

I live in a small town in southwestern Missouri and when I came home the AT&T towers were down for over 3 days. I said screw it and went to the Verizon store in my town and switched from a 8 plus to the XR and I had signal from Verizon when I left and has never turned off, plus Verizon is cheaper than what I had with AT&T.

I've been with Verizon service for a few years now. I've gone out of state. I'm very impressed with Verizon cell service. I have very good coverage never have any problems. I will always be with Verizon as long as I get this service.

Verizon Wireless cell phone service is not what they use to be. In my area the service use to be great. I only had issues in low line or tree line areas. The problem is getting worse instead of better. I never had one bad thing to say about them before this. I've been with the same provider since it was called Bell Atlantic mobile. Then it was switched to Verizon Wireless. I ask that why can't they fix the issues to have better signal? I hope to have better service soon or I will be going elsewhere.

My cable boxes were malfunctioning and I called for service. Now they are charging me for the service visit and they refuse to waive the $99 charge to replace their broken equipment. Even though the repairman informed me there would be no charge.

I have tried for almost 3 months to get a refund on a closed account. Chatted with support on 3/2/19, told the check would go out 4/2, verified mailing address. Called again 4/9 to verify check was issued, verified my mailing address, told the check did not go out 4/2, that it would go out 5/2, So it is no 5/20 and the refund check has not been issued and I have now been transferred to 4 different people and none of them can assist me!

Verizon it appears sells numbers to SPAM and Telemarketers when a new or transfer customer joins this network. Eleven years with T-Mobile and never once did I get unwanted calls, text etc. Now I'm with Verizon since February of this year, nothing but SPAM and telemarketers. The monthly fee is far greater than T-Mobile. The only good thing about this company is that service is good in some far away, tight places or deep within a sub basement of a hospital. Maybe the FCC should look into the practice of this company selling numbers to outside companies once issued. If I knew then what I know now, I'd stayed with T-Mobile. T. **, Bristol Tennessee.

Poor etiquette all around. I have been a Verizon customer for many many years including Fios. Not extremely happy about the pricing but have gotten them to adjust pricing to make it feasible. I recently had an incident with customer service about my bill. Verizon decided to change my due date a year or so ago without an opportunity to fight it. It was being changed. PERIOD... End of story. I called advising I cannot make payment on that date. I am disabled military and get a check once a month. Customer service said, "That’s ok. Just try to make a double payment and you’ll always be ahead." Uhmmm I believe I just told him I couldn’t do that because of how I get paid by the military. Called several times, one late fee waived but no compromise to the due date.

I've had the Verizon to the last nearly 20 years and I have never had the problems that I'm having right now. I work for a delivery company. I have to get my notifications on my phone. I have to get them on time. My phone started acting up and I will get back as with notifications about 30 to 50 at a time stuff that I can tell I've been was old so I assumed it was my phone. I called it Motorola. They replace my phone for nearly $25.

I shifted from T-Mobile to Verizon. OMG such a waste of time In Verizon.The sales told me there is no charges on equipment .Now charges comes up on the account. We have 2 Lines and he told us the bills will be around $270 and we agree. Now the first bill I received is $454 and now I received another bill of $649. I asked the store, "What's this?" He says, "I don't know. You have to call customer care". OMG. Are you serious? The phone numbers are disconnected now after 45 days and when I called them only thing I heard is, "Make the Payment". I don't think any professional attitudes with you guys. Sorry those kind of service still exist. Harassment, improper product knowledge, worse attitude, and lack of common courtesy to listen. I am here writing this as I was working with telecom for 8 years 10 years back, I have never encountered these stuffs. Sorry Verizon!!! I feel pity for you.

Verizon’s customer service reps are now outright lying to customers about all sorts of things. They do not care about customers. And they cannot be trusted to do what they promise. In my case, they offered a no-strings-attached discount to keep me as customer, which Rep lied and Verizon did not honor. Then charged me $185 termination fee when I switched to Comcast. Details follow.

I just had the WORST experience with Verizon's fraud department, and I mean WORST. I have been with Verizon since the first cell phones were introduced into the market (yes that makes me old) and I currently have five members of my family on a Verizon plan. My bill is $450/mo and has been for years. I just returned from a business trip and found a FedEx package with 6 phones on my doorstep, brand new iPhone Xs. Clearly a huge order that I did not order. As a courtesy I called the Verizon fraud department, this is what happened:

Your representatives are trained improperly, and have trouble answering simple questions.. They can't seem to grasp the concept of actually resolving the issue at hand, or giving a resolution to the issues/ question.. My representative just kept repeating my questions back to me like that was actually a dignified answer.. His training clearly wasn't soaked up by his brain or your trainers need to be more consistent in actually teaching your employees. If an employee can not seem to give a valid correct educated response he should reach out to someone who has the brains to do so or just inform the customer he does not know the correct response/answer instead of beating around the bush and acting like repeating your questions/concerns repeatedly is a helpful solution.

Verizon and Samsung together pushed out an update that knocked my phone into a frenzy. I lost apps, break up and calls and issues with Wi-Fi, texting and calling. I tried for 3 weeks to have someone at Verizon and even Samsung take care of the situation and all I got was repetitive comments that if you pay off the phone we could see what we could do. Verizon pushed out an app and they want me to pay them to have working service. They should make good on this problem. I will be looking at a another service provider with better customer support. Hopefully better customer support and guidelines.

I won't go into extensive details, but a few years ago they canceled my plan, leaving me without internet. I canceled my service. Then my grandmother was being charged over $180 for phone and internet every month, now she's paying $60; hint, it's not through Verizon. Absolutely one of the worst companies I've ever had the displeasure of doing business with. Highly not recommended.

I have been using Verizon only 2 months for my phone. I have unlimited data with my wife, they promised it would cost us 156$. First month they sent 170$ bill, it was my fault because I forgot to set auto pay option on bank account. Next month they sent second bill 191$. What?? I used 4 years ATT before Verizon, my mistake was I listened my friend and change my provider. My home is located at 75244, one story house, internet speed is under 1Mbps for 4g. This company is joke. Everyday I'm taking green line train for going to my work (at downtown), video conference call stops to work at least 4 times. Verizon coverage map is just lie, company is cheater. I deceived me for 2 Samsung S10+ for 1250$, who cares?? I will pay them ** it $750 more to cancel the service with them. They are just cheaters. By the way ATT also started to fracture its bills but service was good. Not sure about T-Mobile yet.

I’ve always heard Verizon was the best but, not so much. 12 hrs of my life in turmoil. Bought two new phones and wanted to add two. They created three separate accounts. Which I was told was impossible with an attitude. Then everyone was baffled about who could handle this. Call Verizon, no go into a location. Was supposed to be a mother’s day gift, but my wife ended up spending mother’s day in Verizon dealing with this huge mess. After I spend two separate days trying to resolve the issue. I sure hope the service is worth all the time I’ve wasted, as well as my wife’s Mother’s Day.

Verizon stole our iPhones. They never sent us money for them. We had the confirmation. They received the phones and they never paid us. They also said they would pay our last bill from T-mobile and they never did that either. They can come after you for not paying for your phone but they will steal the phones from customers. Sell your own phone. Don't give it to them.... and they LIE about everything.

We purchased two identical iPhones with Verizon together with their pre-paid SIM card. According to our agreement, the phones were supposed to unlock automatically after 12 months. One of them did and the other one didn't. We reached out to their support several times only and after hours on the phone they simply will not do anything. First they told us that they do not lock phones, then they told us it was Apple's fault and finally they acknowledged that the phone is locked to carrier and should have unlocked it but that they are not able to do it.

When joining Verizon Prepaid they mistakenly overcharged me due their negligence and then “returned” the amount as credit on my account. After a month I left Verizon prepaid because of poor service and they forfeited the credit on my account. Overall, they chose to keep the money that they mistakenly overcharged me with. Not much different than a common thief.

After buying a Hum device for roadside assistance (something Verizon set me up with) I found out that I already had roadside assistance through my car insurance. So I took it back the very same day and canceled it. On my bill they charged me a crazy amount! For both the device and all of the different fees that came with it. I called Verizon and they said I would getting my money back, but not until my next bill was due. In other words she said my next bill would be significantly lower than what I usually pay because I would be getting $60 taken off my normal bill. My next bill came around and it was higher than what I normally pay. So Verizon kept what they stole and charged me more than normal the following month. I'm definitely going to be paying for my phone outright and dropping Verizon. Here is an example - normal bill=$80, mischarged bill=$145, following bill=$100 ???

Making the choice can be difficult but in my case not so much, I have switch from Cox to Verizon! As a what should’ve been lifetime Cox customer with nothing but poor service and being ripped off ** (assistant manager) and ** (technician) made it a flawless transition for getting my needs met. Cox technician drilled into in the furthest part of my 1800sq ft brick ranch home leaving me exposed to water damage by not sealing the hole and restricting WiFi access throughout the home! Whereas Verizon tech asked where I preferred my router having to crawl into the crawl space to make the location achievable.

Worthless customer service. Worst experience. I contacted them a total of five times in the span of a month, with the simple request of separating my account from my wife's. That was just too much for the idiots in customer service. My average wait time on the phone with them each time I called was over an hour. Finally, out of sheer frustration, I gave up and switched to AT&T. I'm happy with my decision. I would STRONGLY ADVISE NOT USING VERIZON WIRELESS!

I just traveled abroad, and now I can't pay my freaking phone bill because, for whatever reason, I'm locked out of my Verizon Wireless account. I've tried resetting my password countless times, but it keeps giving me the same stupid error message. So now they're penalizing me for not paying my bill on the due date, despite not being able to sign into my account. The Internet and mobile networks here are also very weak, so I am unable to call Verizon Customer Service in the United States. It seems that they do this on purpose so that they can take as much money from you as they possibly can! Shame on them!

The wireless company scammed me and my entire family, with the buy one get one free promotion! They never thought told us that, if we paid the buy one off early, that we would lose the free ones! Now they’re charging us for the FREE phone every month! DO NOT USE THEM FOR YOUR WIRELESS SERVICE! They are nothing but SCAMMERS!???

I recently learned that Verizon was overcharging my count for over 2 years because of an account that remained on my bill that was supposed to have been removed. After speaking with customer service and being redirected to the manager of customer service they decided to reimburse me $90. So to be clear, they overcharged me almost $900 and reimbursed $90. With over 150 million subscribers apparently $800 is going to break the bank.

When I went in to discuss possibly purchasing a new cell phone, as my current one was obviously not going to last much longer—After much discussion, a particular phone was settled upon and I was “promised” my monthly charges would be “x” amount. That has never happened. IT HAS BEEN THREE MONTHS SINCE I RECEIVED THE NEW PHONE, THE CHARGES ARE NOWHERE CLOSE TO WHAT I WAS PROMISED. Now I am told that since the 14 day return window has expired for returning the phones, I could take them in my local store but they would just lay there. Nothing would be done and I would not get credit for them. There is supposedly no way to reduce my bill. This is just nuts. I am so frustrated and left with such a poor opinion of Verizon. Once I am able to get out of this contract I will never deal with them again, and certainly never give them any positive comments.

I can no longer actually speak to anyone about a service problem. No matter what I say, the automated voice tells "that request can be handled by our automated assistant" and the online site only allows "chats" from canned topics. Verizon is losing my business, I am more important than apparently they want to treat me. I am not a number.

Service is pretty good and plans are competitive but you cannot set a notification to pay your bill. You can only get a notification when your "bill is ready" about 3 weeks before it is due then they will notify you a day after it is due hoping you forget and then they tack on a $5 late fee. There are no other options. This is a purposeful scam.

I was making the switch back to Verizon (great experience with them years ago). Ordered new phone. Gave credit card for down payment etc.. Get an email that I have to call fraud department which I did only to be treated rudely when asked questions about my identity.. Gave every bit of info they asked for, scammed DL to them credit card and SS# and then get told my account is fraudulent and I am not getting anything and the agent laughed at me when I was blown away... Then Verizon proceeded to charge my credit card anyway!! Call them back (hold times ridiculous) only to be told that bummer, maybe is 5-7 biz days my card will be credited? If I am a fraud why did you put the charge thru in the first place? Worst company ever to deal with! Rude and non-caring whatsoever!

I personally have nothing against Verizon, but what has me concerned in the 5G smartphone they’re selling. If people aren’t made aware of the 5G rollout/smart grid and the dangers associated with the high levels of RF and EMF radiation these phones will emit, a lot of people will suffer. First of all 5G cellular technology is dangerous because it emits Radio Frequency (RF) Radiation. And it does so at ultra high frequencies and with ultra high intensity, compared to earlier technologies. The World Health Organization classified RF Radiation as a possible “carcinogenic” in 2011. And there are literally hundreds of peer reviewed scientific studies linking RF Radiation to things like cancer, crib death, DNA damage (especially in infants and fetuses) and male infertility.

I've been with VZW all of 2 months. I switched from another provider to come to the world's fastest network and it's been the WORST. My SMS comes in delay 2-3 hours (example: my spouse messaged me at 4:30 to tell me she was on the way to drop our son off to class and I received the message at 7:30 pm when I was picking him up), people call me and my phone doesn't ring (example: my daughter called me while sitting next to me and my phone didn't ring, but on her end it rang 4 times and want to my VM), my data runs like dial up or 2g speeds no matter where I'm at. Home, work, school, the supermarket, even the VZW store I barely get to bars, my upload speeds is 0.50 and download speeds is 1.83. I've called since day 1 and spoken to several reps over the phone and live chat and I still have no resolution!!! The tier 2 technical support representative even told me I may just want to switch carriers!! And the other guy tried to sell me a higher priced plan...

The front of my iPhone screen was pixelated, so I was forwarded to the phoneclaim.com department, they didn't want to pay for it, so they forwarded me to the Verizon warranty department. After countless questions they also didn't want to pay for the defective phone. One hour later they said I have 3 options to get that phone replaced. The only problem now was that I couldn't hear the wtf he was trying to tell me. The audio was so bad that I could hear anything. He then got offended and said he was going to transfer me to someone with better audio. He kept me on hold for 1 hour. I gave up so I finally hang-up and dialed again.

Call center is horrible. I was transferred to 3-4 different people each time I called. Had an issue I was not made aware of until it hit my credit report. I immediately paid my $91, even though there was no attempts by Verizon to contact me until they sent it to collections (which is when I actually learned I had a bill with them). Agents were rude and kept wanting to pass me around. Now I understand they deal with people all the time who do not pay their bills, however, I had I actually known I had a bill with them I could of paid it. Makes me glad I left this cell phone company.

Paid in advance for cellphone service but cancelled service. Verizon refused to refund my $40 pre-payment and suggested that I dispute the charge with my bank. After three tries the bank stated I exhausted all avenues to reclaim money. Never again VERIZON.

On 4/27/19, I spoke to a customer service representative about upgrading two of the phones on my plan. I was told that I would have to pay the phones off before I could upgrade. I was under the impression that I could pay half of the price of each phone. She gave me three options as to how I could upgrade the phones after speaking with her supervisor. She told me I could trade the phones, she gave me a trade in price and the difference after the trade. I wrote down what I was told. She told me to go into the store and that she would note everything she told me on my account.

Be very careful about using Verizon Wireless International Plans. They are very deceiving and their customer service will not assist you if your bill is wrong. I have been using their International Plans for about 6 months and it has been nothing but grief. I am now giving up and finding someone else that can provide an honest International service. If you are a budget minded person you really need to decide if you are willing to risk how much this will cost you (most likely several hundred dollars per month) and what you will do when you receive this huge bill. They really don't care if you leave them and they will take this as an opportunity to inflate your bill and they will tell you that you agreed to the amount they are charging. You will have to be prepared to present paper documentation of all your transactions or you will be stuck with a very large bill.

I just got my service installed Thursday afternoon 4/25/19 # 3pm. I was happy with the gentleman who installed it as he was polite but the rest of my experience has been AWFUL. My bill is not due till May 25th and it clearly states it in my app that I even took a screenshot if to prove I am not a liar and don't pay my bills. My child is home sick today and has nothing to keep him occupied. Nevertheless I am work trying to sort this out. Coming back to work from a sick leave myself. After being transferred numerous times I am being told I need to pay. Funny I haven't even had the service a week. I am transferring to COX today. I will write a reviews as well. I am in disbelief of how I got treated today as a new customer nevermore having to explain my situation 6 times. Here is the screenshot they can come pick up their measly router as I am done with this aggravation.

After I paid my bill in January of this year, I tried to pay Feb bill. Because they charge $ 7.00 to pay your bill through the customer service OR financial line I went into a “chat” to pay my bill. They took out the money twice. I am on a fixed income and cannot afford that. They reversed the charge but not before I bounced two checks for my utilities ($70.00). I assumed all was fixed until I get March’s bill! It was 600 dollars!!! Evidently they messed up the bill in December unbeknownst to anyone.

When we opened our account last Nov 2018 we gave our mailing address and requested billing by mail. Twice they mailed our bills to wrong address and as a result we never got the bill. Now they are charging us a reconnect fee and they refuse to give us a credit for what was their fault. You can't even talk to the actual billing department. They have someone else talk that just repeats the same lines over and over. So there is zero customer service.

In a rural area so far adequate coverage (lack of cell towers). Have used Verizon for over 25 years. Late in 2018 I opted to upgrade to a new phone and a somewhat pricier plan. Contracted a new phone at $750. Incurred extra charges just for a plan change and to top it off, six weeks after the purchase the same phone was advertised online for $350. If you want to get screwed for being a loyal customer just stick with Verizon. Verizon's same lower cost was for NEW customers only!

I have been a customer for years and have noticed my service has gotten drastically worse the last couple of weeks. I'm dropping calls and have one or no bars where I normally do. Wondering if Verizon is doing something shady to try and make people with older phones upgrade. Frustrated and considering switching providers.

My iPhone 6 Plus stopped functioning, so I purchased a new iPhone 6S for $120.00 from Verizon. I decided to pay $5.00 a month for 24 months. I didn't activate it immediately, because my iPhone 6 Plus started working again, and I prefer the bigger screen. My first bill was $5.00 (as promised by Verizon), however the following month the bill became $20.00 a month. I called Verizon asking why, and they explained since I had not activated the 6S phone the cost had increased substantially, but would decrease once activated. I could no longer return the phone, so I decided to activate it.

Not enough words to describe. These monsters do not care to help and the'll tell you so. A rude 'there's nothing i can do' comes out fast! They forget who pays their check, US, the acc holders! They wouldn't help me have access to my account because I had no pin. I had to go to the store which was about 20 something miles away, I was staying in a small small town due to to work and no Verizon around. Long story short, the CSR was VERY rude and quick to get off the phone, very heavy accent, like he didn't really want to talk much because he probably didn't understand much either. He wouldn't help or offer to get someone else to help get my pin back. Just kept saying, 'I'm sorry, I cant help you' time after time. That irritated me to no end, made my payment and kept asking if there was another way, he kept saying the same, 'no PIN, No access to account, sorry, cant help'

Verizon has lost it in the last several months. Dial their support number or 611 and they send you a text message with a link to click on. I have tried opting out of this forced on text message but can't. I have called them 5 times and now they blocked my text messaging instead. I have had other bad experiences with them lately and they are not near what they used to be. I am on a unlimited plan so my cell gets 22GB data but my home internet device that they call a hotspot only gets 15GB total period. This is not the leading mobile provider anymore.

About six months ago I bought the insurance. I dropped the insurance years ago for the fact that the deductibles were sky high. The only reason I changed was because I was told the insurance extends the factory warranty on defects indefinitely, so if a defect happens that I am not responsible for they will cover it. They kept their word the first time but the second they would not. Spent four hours on the phone for nothing, the phones speaker, battery, and screen were glitching but still would not uphold the warranty. Wanted me to upgrade. I am dropping them tomorrow.

Verizon are pure evil. Satanic worshiping monsters from the depths of the blackest hole in our universe. Maniac greed, convoluted evil billing schemes and greedy overbilling. Disgusting customer service. Stick with Cricket or companies that won't pillage your life and drag on your soul with their aggressive violent evil collection agency schemes...

DO NOT under any circumstances consider signing on with Verizon Wireless for your cell phone service. I have had nothing but problems with them from the very beginning and I HAVE ONLY HAD THEIR SERVICE FOR A LITTLE OVER ONE MONTH!!! Calls to their customer reps had absolutely no effect, they will not accept responsibility for their billing errors and will not work with their customers to make sure they are happy. I signed up for the 55+ plan which is $55.00 per month and the first bill was $176.00!!! THEN THEY DISCONNECTED MY SERVICE because they claim they mailed me a bill which I never received.

Often text messages and phone calls never make it to their intended recipient. There is a dead zone where I work so I can't even use my phone when I am at work. It isn't cheap to go with Verizon either; I've been with them for several years and the service seems to get worse as time goes on.

I have spent about 2 years with Verizon now and I hated it. Their prices are so expensive, for what you pay for 2gbs you can get unlimited with T-Mobile. Paid off my phone and switched. However, I was left in the dark. When I asked customer service what the process was and when/how to get my last bill, they said they would send it. I never received my last bill. Tried to pay it online, but my account no longer had access, even when I tried using their FAQs for disconnected accounts. My last bill was NEARLY TWICE what I typically pay and was never told why or given any breakdown. Then I was charged $8 to talk to a human for less than 30 secs while she took my payment (one that I should have been able to pay online). They clearly don't care about their customers at all. Oh, its also a $200 deductible for a cracked screen, despite paying for insurance. I'd rather upgrade and put down a down payment for that much, its about the same. Overall, extremely angry and disappointed in their lack of service and money grabbing.

Never have I experienced so many dropped calls. It sucks. I literally cannot talk on my phone because I never have enough service to call. I usually have enough to text but even that sometimes doesn't go through. I pay a ton for unlimited data only to find that I never have it when I am out anyways. Disappointed.

My service for my phone and MiFi has done nothing but continues to go down. I have lived in my house for over 30 years. Yesterday my wifi has gone to no service. Verizon has researched my devices. Within a mile from my house full service. I'm sure it's Verizon's equipment, not mine. No longer receive or connect calls in my house in the basement. I've been a customer for years. Why having problems now. I'm not in a rural area. Come on Verizon, quit blaming it on me and you not taking responsibility. Looking to maybe switching to AT&T as soon as my 2 year agreement is over. Totally frustrated.

Verizon Enterprise has a special arrogance, a nastiness in attitude that screams, "we do not care. You should probably switch to AT&T." We made the mistake of switching our company wireless business from AT&T to Verizon Enterprise and it's been one regret after another. From more dropped calls and call failures than we ever had with AT&T to a billing system which works sometimes and doesn't work others so that something as simple as paying our company bill online can be impossible.

I have been a customer of Verizon for 25 + years. I have purchased multiple phones for my family throughout these years. I recently purchased a new Google+ 3 phone from Verizon for one of my daughters. So the screen cracked and I contacted Verizon to replace the phone using the insurance I have paid for every month for the past 25+ years. They send me a new phone but the SIMS tray is missing. I contact Verizon customer service and they tell me to send the replacement phone back to Verizon and they will send me another phone. OK, Receive phone, all's good. Then I receive my bill. There is a $50.99 charge for a retail device trade-in adjustment. I contact customer service regarding the charge. They tell me that the second phone I returned that was missing the SIMS tray was from a different carrier.

I've been reaching out to Verizon to lower cost and after being a loyal customer for over 15 years and having 5 lines I was told there is nothing they could do for me. Needless to say Verizon prices are higher than all of the other phone companies out there today, and this shows me how they do not value loyal customers. After 15 years with Verizon I will be leaving them today! For much cheaper deal new phone and unlimited data for almost free. ****Loyal customers Verizon does not appreciate our business and it's been proven today!****

Traps you into high cost contract with excessive fees. Verizon has extremely high priced mobile service contracts. I was thinking of leaving, and was offered a discount in January. When I finally left in April after 3 years and no contract was charged $185.

I went in to Verizon today to switch my phone to a different model, in fact a number MotoG model, currently however I'm still stuck with my Turbo 2 that has a bad battery. I was told I can switch phones because the other one is also 4G. Basically I'm stuck with one ** phone that's 4G that's been grandfathered in, and I can't even switch to a newer model. So why the ** do I have a contract with these ** if I can't even switch 4G phones. I get it morons have been begging for 5G now - I'm not going to be one of the people who contribute paying for extremely expensive phones just to have data, and buying into tumors. Congrats idiots and ** you Verizon, I'll review my contract and hopefully I'll find a loophole through your **.

I've had the 4G "Hot Spot" for many years. At first paid monthly $50/month. Two or three years ago went to "pay as you go". Since then constant trouble logging in. Every time I tried a different procedure. Today got the message: "This email is to confirm that you have been de-enrolled from My Account. If you would like online access to your Verizon Wireless account in the future, please visit www.verizonwireless.com and re-register at My Account."

Not available 24/7 as noted. Need for help happens at all hours. Got new service and MOTO E5 phone. Sign up ok, but agent said set up was $25 (?). She did most of it, did not charge. I need more help to use. Verizon closed after 9 pm. Closed. Can't log in. Closed! SUX!! Most companies want our money and to do as little as possible. Verizon too. Bad customer service from the start. Bad approach for increasing sales. Won't accept my cell #, says it is incorrect. NOT TRUE. NEED A HUMAN TO SOLVE, NOT A "ROBOT" CHAT AGENT!!! Really angers me and turns me off to Verizon. A VERY BAD INDUSTRY.

Verizon seems uniquely adept at alienating and frustrating good, long term customers, don’t they? I never selected Verizon…they just took over the company I had selected like a street gang collecting digital territory. I contacted them because I received a past due notice which stuck out as odd since the account (like all my accounts) is on autopay. This is how I pay virtually all my bills. So I called the number on the notice and Drone #1 answers, asks for my name, account number, address, yada yada yada…then proceeds to inform me of my delinquent status and can I make a payment. I inform Drone 1 that this account is on and has always been on autopay and the last time this happened (a decade earlier) they blamed it on a software upgrade and had to manually re-input the payment data to reinstate autopay. They then advise me they must transfer me to another department and after a series of clicks I am disconnected.

I tried to pay my bill on the phone but all of sudden their pay on their phone system no longer worked and kept me throwing for a crazy loop. Called in 3 times. Each time the same mess. So I try to call in customer service only to get snotty answers and even the supervisor is unhelpful. Supervisor does NOT know how to fix either the non-working phone system NOR the online log-in system, which by now I also tried and also is not working. Customer service has no clue how to fix it either of them. I tell her, "I am going to switch from Verizon to Spectrum." She does not ask how she could be of help to keep me at Verizon - which is just as well.

They may have a larger coverage area, but the service in their network is poor. Service very spotty. For a plan that is more expensive than most the reliability is awful. My phone loses service constantly. Not worth the price.

Verizon Wireless truly is one of the better cell phone providers regarding reception areas and they use this to their advantage. It’s also one of the most expensive. Their unlimited plan is really unlimited, however once you hit a certain cap on data usage they slow your data speed down. Videos don’t play through and take extensive times to buffer. Download speeds are at a crawl. Webpages and searches take extra long to download. So while they do allow limitless data on some of their expensive and overpriced plans be prepared to receive slow service once you hit that data cap. They also charge $7.00 now if you need to talk to customer service regarding your bill.

We have a plan for 24Gb a month, and in the past 4 months, all of a sudden we're going through them like crazy. For the last couple years we always had leftover GB that carried over. Our usage no more than before actually I believe it's less, according to Verizon, we're going through data like crazy.

For the first two plus years, my reception was perfect. One day in August of 2018 it went haywire. Nobody could hear me if I called from home. Verizon made every excuse under the sun for months. Finally, a tier two tech told me the truth. They're changing their towers. I either go with another carrier or just wait it out. I spend a lot of $$ for lousy service.

We attempted to close out my elderly father's Verizon account by buying out the phones he obtained from Verizon and paying off the monthly bill, only later to find out the Verizon store did not close out all three lines as we requested (and the store personnel assured us they had closed out) thus Verizon continued to bill him for one of the lines. When we asked them to correct their mistake they refused. In order to finally get the account closed, we had to pay their unjustified bill for services we had asked to be discontinued and which they assured us they had discontinued. Verizon is a bad company to do business with. One might as well beat one's head against a brick wall as try to get Verizon to resolve their own mistakes.

I am trying to replace my phone through my insurance, and was told by a Verizon store employee that it was an "easy" fix. After 2 hours on hold and one employee who hung up on me and never called back, I didn't find it so easy. I was constantly told inconsistent information depending on the support staff, and was asked for my information again and again and again. After prompting multiple people, I was eventually told the drawn out process of getting a new phone setting reset, backup, factory reset, verification, and and twice I had to call the primary account holder to verify that I was able to do this. Overall a satisfying representation of how cell conglomerates and insurance companies scam people into buying new, more expensive phones instead of replacing insured ones.

We bought 2 Samsung Galaxy Note 9 phone during Thanksgiving. But there was a problem with one of the phone which the customer service was not able to solve. So they sent me a new one and I sent the defective one back. For some reason, they tagged the return phone to the other line on my account and as a result charged me $999 for unreturned phone.

I have had nothing but terrible customer service with Verizon. I bought a new phone, it was defective. They sent me a new phone... which is refurbished and also defective. The phone disconnects me from wifi continuously. We have 6 phones and are on limited data because we cannot afford unlimited data through Verizon. Because my phone disconnects from wifi, I ended up using over 4x the data that I use each month. My family was without data for 2 weeks because of this. They will not reimburse me for the data I used.

I have been a Verizon customer for several years paying several thousands of dollars. I have my mom & dad on my account and have been very loyal. I have also used them in my 20 years in business of Property Management. They are not the same company as in the past. You have to work with customer service for several hours & days and still do not get satisfaction. They want to take your money monthly for years but treat you as a number. I will be looking at other options as I deserve to be respected as a long term customer not a number.

I will never recommend anyone to use Verizon. Their customer service is horrible and their service is horribly over-priced. Switch to Spectrum for the same service at half of the cost. NEVER AGAIN WILL I EVER USE VERIZON.

Had internet and phone for 1 month, then canceled service. Was overcharged by their admission... $40 on my first bill. There is nothing high speed about 1 Mbps. I will never order services through this company, not even Fios.

We decided to make the investment to buy a couple of new phones. The one for my husband didn't last 3 months. Verizon's answer was to send us someone else's old one that was refurbished. Their explanation was it was a certified refurbished. However, after 5 months that phone died. We went into the store and they tried to get out of replacing it or fixing it. They said that since it was a third party phone off of a business line the warranty is null and void. The person who had the phone before they refurbished it had a business evidently that was tied to that phone but had nothing to do with us as we don't have a business. It was a way that can try to not have to fix it. Their answer was to buy a new one.

Unfortunately Verizon doubles their mifi prices from $60 every two months to $50 every month for the same product. I tried to cancel my membership and get a refund, not realizing it’s impossible. Verizon will let you cancel, but will not give you any money back, so you lose $50 just trying to cancel. It’s a below the belt approach to customer retention. I spoke with three different managers and none would help. Never going back to Verizon after this experience.

Worst customer experience of my life. I wasted $200 on a Prepaid MiFi plan with Verizon which was considering moving to a family plan - but that’s definitely not happening anymore. My MiFi started getting really hot and restarting itself over and over all day long so I called customer service and they told me they can’t do anything about it. I told them it’s obviously a technical problem because I’ve been charging it appropriately and I taking the charger off when it’s fully charged, they kept telling me it’s not their problem because I’m a prepaid customer and then finally someone said I have to go back to the store I bought it from to exchange it.

I called Verizon Wireless because, I ported my number on 4/30/19 and now on 4/6/19 my phone was no longer making or accepting calls saying my port didn't go thru. Kierra was my customer service representative, She was Polite and knew exactly how to help me. She called Walmart Family Mobile to assist in the port. The Walmart Family Mobile representative who answered didn't speak English clearly and proceeded to tell me that my number was deactivated and I needed to reactivate my old phone to port the number. Kierra asked him a question about network speed, he was confused, she asked him if he was from the porting department and he replied with no. She asked to please be transferred to the correct department. The porting department answered and Kierra explained the situation and got my number ported over quickly.

I logged onto the Verizon app and selected a $50 plan and attempted to pay for it. Instead I was charged for a $70 plan. I then called the customer service number and had to wait about 25 minutes before someone picked up the phone that I could barely understand. I explained the situation and requested that the $70 charge be reversed. The foreign woman told me that was not an option. I told her she was wrong and that the charge can be reversed (many other businesses have done this successfully because it is how credit cards and banks work) and she argued with me. I asked to speak to a manager multiple times before she put me on hold then came back herself and merely reiterated the incorrect information I had already rejected.

My phone died on me a couple days before I planned to leave the country. With tons of other loose ends to tie up before leaving, I wondered how I would manage to get a new phone. I stopped by the Verizon store in Littleton and Jordan set me up with a new phone very quickly and efficiently. I was pretty impressed with the professional service! Thanks very much Jordan!

I bought a Verizon phone last summer. They charged me $100 bucks just for one line. Then a few months down I was told I had to pay over $300 three times for a month alone. I am on disability and couldn’t afford this! I talked to a representative over the phone via chat. They said they couldn’t bring down the cost too much, only $11 dollars less than what I’m paying now.

If you are traveling overseas with a Verizon phone and the phone is lost or stolen, you can count on Verizon being unable to help you. At best, every single incompetent moron you speak to there will waste your time. You will think you are able to report the phone and order another. But instead, you will get another message later saying the order wasn't placed.

I have nothing good say about my experience. I was told about a bogo deal and decided to purchase an extra phone and all I had to do add an extra line. Then was told I had to wait 3 months to get the credits applied back to my phone. Well now 4 months have passed and called 6 times and was told a different story every time. My last call from Verizon said there wasn’t any bogo deal and I’m not getting any credit. So I was lied to from the get go. The employee lied to me just to make a sale. Do not go here.

Verizon emails say, "Unlimited data if you agree to let Verizon get their payment directly from your bank account." I bought a Verizon Jetpack, cancelled our landline that also had unlimited data, because most the calls that come on our landline were scams anyway and now I have unlimited data through Verizon. Also there is a Verizon tower less than mile from my house. So I am all fixed up with my mobile Jetpack and unlimited Data. Ha Ha Ha. Goes good for few days then am informed by text that my unlimited data is almost used up with 20 days to go. Verizon evidently make their dictionary, because their definition of unlimited does not agree with Webster’s. How are they allowed to get away with this Obvious bait and switch???

My father, whom is elderly, came into the Verizon store with the intentions of purchasing another phone and putting it on his current plan. He was not told of many surcharges that would be on the first bill. Much to his surprise the bill was outrageous and unaffordable. Upon calling several times to understand the bill, more charges incurred. I feel that they took advantage of an elderly person and things need to be change. I, his daughter, called to straighten this matter out and got nowhere. My final straw was to bring the device back and put him on his old plan with another company and they told me that we would be responsible for the outstanding balance of the new device. We as consumers should take a stand for our elderly parents and do what is possible to have companies treat them with the respect they deserve.

Upgraded one of my phones on my account through Verizon call desk. Ensured that shipping would have phone in my hand by Sat 3/30/2019. Received confirmation email stating such. 3/30 today no phone. Chat (David) blamed it on FEDEX. No work around and my Mother will have to vacation without phone. Also messed up billing. Attempted to charge me 45/mo more by opening new account instead of adding to existing.

I was told for two weeks from several different customer service reps through 5 different phone calls that my refund was issued only to find out on day 14 from a supervisor that my refund was never issued. All kids with bad attitudes in this company on the phones. Shops elsewhere!

I went to the store in Abingdon on Thursday afternoon and was immediately greeted with smiling faces. I was then led to John's desk where he was very accommodating and had quite a few solutions to my major problems. He was able to look over each part of my account and wasn't afraid to double check with Logan, another friendly coworker, at the desk near his when I threw him for a loop a time or two. John and Logan definitely changed my past impression of going to the Verizon store with a negative demeanor. Now, I will never hesitate to walk into the store because I know I will be helped efficiently and in the best manner. I left the store with a new phone, lower bill, still some money in my pocket, and a better peace of mind. Thanks to the new employees at Verizon in Abingdon!! I will now love giving my business to you all. -Kate

I lost time and money trying to activate my new phone the Galaxy S10+, Verizon never figured out why the phone couldn't active. The worst part of the experience is how one tech tried blaming me. After reactivating my phone old phone I plan on return the S10+ and switching to a company that cares.

My iPhone 7 stopped working. The Apple store said it had quality issues that they would fix no charge but when Apple saw the receipt, they said the phone was refurbished. So Apple said take it back to Verizon. We thought we bought a brand new phone at the local Verizon Store. Verizon said take it back to Apple. I called Verizon 800# support a week ago. We came to a reasonable agreement for a replacement phone. Since I hadn't heard anything, today I called Verizon 800#. Nothing had been done for a replacement phone. Nothing was noted on my account for our 'reasonable' agreement. No resolution. But Verizon will be happy to sell me a new phone.

Verizon overcharges on this iPhone and the only way that you can get your Bill down to a reasonable fee is to allow them to put this phone on your Credit Card so it no longer costs you an arm and a leg. I am no longer working, so I ask to reduce the cost of the phone as I have a landline--I got it down to $40 but it has to go on my Discover Card. I have had this phone for 11 years and I am really disappointed that they insist that I put it on my Discover Card.

Verizon offers buy one get one free deals telling customers it will take up to 3 months to credit payments to the account. They never credit account. When contacting customer service they then claim phone does not qualify for promotion. They flat out lie to customers and steal your money.

The service really is pretty good. Living in the country we are more satisfied with Verizon than any other company that we have tried. We have not yet tried AT&T. They are promptly responsive and they guide you through set up in a smooth transition. Have never had any major issues with them. I do think they are a bit on the pricey end and could still do well if they charged a bit less. I rarely give any company a tip top rating but I will if I truly believe they have done everything in their power to please customers. I do not think that they have or do however again they are a really good company.

On December 29, 2018 my wife and I went to our local Verizon store here in Orting, WA. Verizon had iPhones and Google Pixel 3 phones on sale. We met with Brandon **, who from my understanding was the store manager. After he went over the positives and negatives of each phone, we decided to purchase the Google Pixel 3. The regular price was $830 with a sale price of $630. In addition, we purchased cases and screen protection for the phones. When he gave us the total price due it did not include the phones. When I asked, he said the price of the phones would be added into our next twenty-four payments. I told him that was not acceptable, I wanted to pay for the phones up front, so I didn’t have a monthly payment. He told us it would take two or three billing cycles and then the full credit would be applied, and we would then be able to pay the phones in full.

Verizon stability as a network by far exceeds the rest, although their customer service skills when it comes to any issues and showing flexibility which network issues or device complaints is beneath the other competitors.

I had been a customer of Verizon for the last 7 years for my cable/phone and internet. Over that time I have paid this company more than $13,000 for their services. This year I started to have some financial issues and needed to reduce my monthly payments. I called and tried to get a better rate and was basically told they could not adjust it. I had to cancel the services. I was told that because my current contract I was going to have to pay $140 to break it. I called customer service and after being on hold for over 30 minutes I spoke with a rep who said I would need to speak with a supervisor. I asked to speak with the supervisor and was told they were in a meeting. She said she would transfer me to their voicemail but instead she disconnected me when I called back. It was now after customer service hours.

The only problem that I seem to have with Verizon is that sometimes the single fades because of air wave overload. The agents are very good about solving the problems by switching me to another tower. They are very good at replacing the phone when it goes bad, just call them another phone is sent out and you send the detective one back. All in all I like the company and service.

In November of 2018 Leanne an operator for Verizon cancel my plans. Since that time I've been trying to get it back. I've been promised by several operators, talked to at least 20 that things were going to work out. Hasn't happened. They are now charging me $70 above and beyond what my old Plan used to be. In the old plan was 700 talk and share minutes, unlimited data and unlimited hotspot with a thousand text messages for $168. Now I pay $220 for 2GB data and hotspot for 2GB. Every time I call they say, "We'll take care of it. Will take care of it." Nothing ever happens. If not for all my friends and and family being on Verizon I would drop this company so fast and make their head swim. Integrity is something that they lack completely. I might add I had an extra line on my old plan. I since dropped it. And to be fair they did reduce bill by $35.

Verizon has to be one of the most expensive mobile carriers around. I have been a customer for over 10 years and waiting for my most recent device to get paid off so I can switch providers. Verizon has good coverage and you pay for it. Their customer service leaves a lot to be desired, so I try to use forums to find answers to my issues. I’d look into other carriers first before using Verizon.

I’ve been with Verizon for 6 years or more. They’re great as long as you don’t have any type of issue. One of my phones hasn’t been working for over 2 months. I’m still being billed though. I have called in and went through chat numerous of times. I’ve been promised ticket after ticket have been opened only to find out they never opened a ticket to begin with. I have asked for manager after manager only to be told one would call me and they never do. I have spoken to a manager only to find out they aren’t a manager and even though it’s been an on going issue they refuse to escalate the situation. Just this week alone I have been hung up on more times than I can count on top of spending already over 5 hours on the phone with these people.

Verizon Wireless is the worst company to be with. They are a freaking rip offs. They cut your phones off while on the phone making a payment then charge you reconnect fee which is a ** joke. Then charge you a rep assistant charge because you can’t do it online. Switching ASAP. Not to mention the hold time to get someone in the wrong department.

I was a Verizon customer from day one - literally day one - 26 years ago if I remember right. A few months ago I had to call customer service because - you guessed it - a "mistake" on my bill - once again in their favor. I lost count of how many times over the years that happened. I told whoever I was talking to that particular time "you know, I have paid auto insurance many years longer than I have paid cell phone coverage, and there has never once been a discrepancy in my bill - NEVER ONCE!, how is it I'm on the phone with you every other month trying to figure out why you're saying I owe you more than I do??"

I had been with a competing wireless carrier for 10 years. I had many issues with that carrier but I stayed with them out of loyalty (my son worked for them). I had trouble getting a signal in my own home and no signal in our little cabin in the woods. Every time I called customer service this carrier promised me that new towers were being built as we spoke. They said in 6 months "you will get a signal with no problem." They told me the same story for years! About six months ago I called once again for the same reason. They have me the spiel of new towers and I got very upset. The customer service agent was short with me and I got more upset. I called right back and talked to a different person who said he would send me a "booster." He took all my information, told me it would be 8 to 10 days to get here. Long story short (ha) it never came and there is no such "booster" that they send to people to get a signal. This company lies consistently.

Verizon wireless are scam artist and a bunch of hustlers! They will tell you one thing and your bill will show another. Do not buy anything from them. They are the worst cell phone company ever!! The worst.

I few weeks ago I purchased a new computer system. We were not able to download or install all the needed software to use this new computer. Not enough speed. Contacted Verizon who told me there was nothing they could do about the speed. Per the tech that was scheduled to come out it seems that our area has grown so much and so many people are using Verizon that it has slowed down a lot. That is a crock of **...I was scheduled to have a new outside antenna installed to see if that would help. He said it wouldn't so did not even come out. I was told if I wanted to cancel my contract that would be fine and they would not charge me a fee for that! They are jerks!!

Yesterday my new iPhone crashed. Went to the store and was told the only thing that they could do was overnight a replacement or pay off the new phone and repurchase. Because my kids are out of the country for spring break I went to Xfinity and purchased a phone. I can’t believe that there was nothing else that could be done. We'll definitely be switching carriers as soon as the phone is paid off.

I have been with Verizon for over 12 years and until recently I have been very satisfied with their service. That is why I stayed with them so long, even though they have been the most expensive. But for the past 5 months I've only been able to receive a very unsatisfactory percentage of calls (This is my business phone). I have been through customer service representative as well as their tier 2 technicians. They've run tests after tests, I've reset and factory reset. They've sent a replacement phone, all without resolving the problem. Today I called and again the same protocol, except this time the tier 2 technician asked what problems I have and as I was there explaining their phone disconnected. I know it was theirs because I was speaking to them from a landline. I guess it's time to switch!

I got approved by Verizon for a phone, tablet and a jetpack. I was happy with that. I'm a OTR truck driver so I was on the phone with Verizon representative to help me set up for the account so I can see the bill on my tablet. He told me that he also can set it up for my girlfriend to be added to the account since she helps me paid my bills when I get paid so nothing would be late. As we talked more about it he also said that he can also get her a phone as well and have it sent to her address instead of the address of my mom's, which is the address on my license.

For 18 and a half hours (so far) I've been without a phone. Now this may not be such a bad thing if I were 16, and all I had to worry about was a pissed off girlfriend that couldn't get a hold of me. No, I'm a small business owner who couldn't reach ANY of his vendors today, nor could they reach me. I dealt away with a landline years ago, as I'm always on the go. Come to find out, Verizon scheduled tower maintenance today with absolutely no warning to customers. As a result, I missed out on 3 bids! This is how I support my family and household, and really don't like the fact that it was interrupted with no warning, or way of a plan B. I get the fact that it has to be done. But having some way of letting people know that this is in fact gonna happen, so they can in fact have some other option, wouldn't be such a bad idea. Cheers Verizon, and thanks for the sandpaper today...???

Had 2 installation dates, have nothing! They didn't notify me or anything. Needed me to re-send a bill, then they mixed me up with another customer's account. I went out and faxed to them, to no avail!

I ordered a Gizmo Watch for my daughter (whom is special needs) on the 6th, spent 200.00 paid in full for the watch. Received it on the 8th. Was on the phone with tech support for several hours troubleshooting, Watch did not work so they told me I could go to the corp store that was 30 miles from me and get a replacement. I drove there on the 9th (the service in the store was very poor). So, I left the store thinking that the watch was in working order. Did some shopping. After getting home put it on charge for the night. On the 10th I left for work and tried to call the phone several times throughout the day to no avail. It would not take calls nor would it call out.

This is a very low level service! I ordered an iPhone and within two days they had to deliver the order. The order was paid from the bank card, but the order was not delivered, because their team in the fight against fraud closed the order and did not notify me about it. I don't have a bad credit history or crime etc. But this team of scammers did not return my first payment when they closed order! Who is a crook?! Order Number: ** Order Location: Q374001 Order Date: 03/13/2019

I had a Galaxy S7 Edge & I noticed my monthly bill rising up, after going to the store there was many people complaining also. After, I lost my job & filed chapter 7 bankruptcy, Verizon started hiking my phone, turned off my internet, other & my phone started getting very hot!

I went to my local Target with intentions of switching from Metro PCS and the young man (I'm 73) Talked me out of it, saying if I'm going to be doing genealogy research I'd be better off, with Verizon's 55 + plan which is an unlimited call, text, internet service for seniors and costs $60 @ month. I ended up on a 4 line family plan that costs over a $100 dollars a month, pretty sad that Verizon and Target allows that practice. To top it off I get very weak limited internet, weak or no phone service. I went to my local Verizon store to straighten out the wrong plan I was on, they sent me back to Target, and after dealing with phone salesman and 2 mgrs. 1 of which I waited 2 hours or more to arrive, they finally contacted a Verizon rep. who was able to get me on correct plan.

Beware. When I sent back my equipment via UPS it was lost. UPS could not verify the tracking label sent to me, nor locate the package. Verizon (who uses UPS) said this was my issue and turned over to collections for $900 in equipment returns. I have a history of returning equipment on time with them but they did not care. Numerous calls to Verizon and Susan ** were not returned. Shortly after they turned me over to collections they called to ask if I would come back after I had switched to Comcast. Shows total lack of systems to know this consumer and everyone he comes in contact with will never support this brand again.

Well, not a fan of Comcast which I had one time. Check out AT&T one time, not crazy about the salesperson or price. Other house is Medicom. Meh. Verizon is getting crazy on price, dependable for sure. Looking in the future of dropping the cable and try out a Roku.

Several years ago, I saw a commercial for Verizon, whom I was already a customer of, so I called to take advantage of the offer. I should have known when the commercial only played for a week and then morphed the following week into another type of offer. However, the agent assured me, I would have 10 gigs for $80 a month for a multi-line plan. When the bill came, it was not what was promised, which had been the case almost every time I changed plans with them. When I called to investigate, I asked for CUSTOMER RETENTION, not customer service.

I went from Cricket to Verizon and regretting every minute! I am always out of service, I guess they don't have enough towers? Now I am stuck in a 2 yr contract that is lousy! Cricket seems to be the best service I have had and I was never out of service with them. I guess you get what you pay for and I am paying dearly. My advice, go with Cricket! Unlimited service for $60 and you are never out of range like I seem to always be with Verizon. I hate this crappy service.

I was at your store at Walnut Hill and Skilliam Ave, Dallas, TX. I was greeted when I first walked in and the sales associate was Victor. Great smile, happy to be helping and ask the right questions to pinpoint my needs. He is a asset to your brand.

Two years ago, I went to Verizon Wireless store to change upgrade cell phones for the whole family. We got 4 new phones and we terminated a old phone number that had area code of an area where I used live. However Verizon kept on charging our credit card for about $130 per month. After two and a half years of fraudulent charges, we have complained to multiple people in the organization. They agreed to pay out 1 and a half year worth of fraudulent charges in credits to our current bill. When we reviewed the statement and found out that they provided about $700 ($40 x 18 months), not $2,340 ($130 x 18 months). When we complained again, they indicated they cannot reimburse data, text, taxes, 2nd line access fee and etc. Verizon fraudulently took our money and refused to give us money back and told us to sue them if we would like. They told us that we will just end up using more money in court. They have robbed, lied and threaten us.

Verizon Wireless used to have good customer service. I would call the 800 customer service number and get a rep to help me right away. Verizon does not have phone reps anymore. Must have been too costly so now they've transitioned to "Digital Assistant" which is essentially a live chat customer service. Last night I had a simple question that on the phone could be answered in a 5 min or less phone call. Because of the technology and typing involved (and losing connections as you go from retrieving a code from them via text to trying to find the live chat screen again) I spent approx. 3 hours with Verizon last evening when it could have been handled in a 5 minute phone call. Live chat is nowhere near the efficiency that a live phone rep can offer.

I have been paying for my mother's cell phone service for years. She passed away late January. I left the phone running for February to field any calls, etc, end of life stuff. I used her phone and Verizon's online support to cancel the account for both her phone and iPad. This seemed to go well. The service was definitely cancelled. I cancelled on the 9th of this month (March), which was one day before the cycle ended. A few days later, they still charged me. This isn't even the problem, life happens, billing didn't get the memo, whatever. I wasn't mad, as it seemed pretty simple to rectify. I am the person on file as having cancelled the account so I'm thinking this is cut and dry, easy. But this is where my problems began...

Verizon is a good company but their pricing and policies need an update. They are too expensive and you should be able to keep all unused data indefinitely. Do away with Verizon up rewards, that is a waste of time and money. Focus on better prices and plans.

Had Android service for 20+ years with Verizon, this year husband and I decided to try out the iPhones since most of family are using now a days. We purchased two iPhone XRs that were sent to our home. Bad experience since the beginning... No instructions on how to port from android to IOS, and for over two months now been back and forth with customer service over continuous dropped calls.

I am tired of them selling "Unlimited Data Plans" for an exorbitant amount of money and then throttling the speedway back to the point a simple YouTube video will not play. This is false advertising and is the reason I will be ending my business with this horrible excuse for a company.

I paid cash for a Samsung J3. It was activated with a $40.00 per month plan. On the third month, 2 days after paying for that month, my wife made a 3 min. call to Canada. The charge was just over $2.00. 1 day into the month they shut off the phone with no notice. They send texts for every other reason, but not this. They still have 95% of my $40. The call is covered. When customer service told me why they shut it off, I told them it was a thoughtless way to treat a customer relying on their service. They were out Nothing. The Rep. waived the charge and turned the phone back on. 3 years ago I had Verizon for 6 months and said Never again. In this new location I have no other choice. Same old Verizon.

In the 20 or so years I have been a Verizon Wireless customer I have experienced first hand the continuous shift away from honest ethical business practices in its middle management who take no responsibility for their front line staffs actions both unintended and nefarious. The corporate lack of oversight and policies adopted by Verizon Wireless have made it too expensive for consumers to fight for fair and equitable treatment when problems arise with service and when manipulative staff try to meet their internal goals at the expense of consumers.

I think it is ridiculous. You can only pay the devices off in one lump sum and are not able to make extra payments toward the principal balance throughout the contract period. Not to mention that the plans are overpriced when you can go to other providers that charge one set price for talk, text and data usage.

We pay over $200 a month for unlimited Service but it is not unlimited. If you can't talk without a dropped call, you can't text, you can't watch a video because they have throttled your signal, then it is not unlimited. If they are charging you for a service then they need to supply what they are charging you for. If not that's called stealing. If they cannot give you what you are paying for then they need to stop taking people's money for it.

Been on the phone for over an hour for these morons to turn on my prepaid service that I paid for 4 days ago. Literally been through 10 foreign speaking operators, keep getting transferred only to have to give all my information again. This is pathetic. You can't even be decent when I'm trying to buy your service. Maybe I should tell them to piss off and go back to Straight Talk. Never dealt with crap like this from any company. Get your business together, and work on your customer service.

iPhone went dead. Brought it to Verizon Wireless store on Old Country road in Plainview. Said my phone dead and I had to purchase new iPhone, which I did. When I returned home and contacted Apple, they were able to restore all data back to original phone. I went immediately back to return phone and dealer refused to refund my money. I was able to contact the Verizon Wireless Corporate Regional Manager. He was wonderful. I returned to store and dealer was forced to give refund immediately. No bully tactics this time. Verizon Wireless you rock. Just go to an authorized dealership and stay away from the store in Morton Village Shopping Center in Plainview.

Verizon claims to be the fastest network with the best service, but its a lie. In my home I have no service at all, my phone only works on wifi. And even around my area, I cant even use internet. They make you pay for unlimited internet, but it does not even work. The hotspot feature is the slowest processing I have ever seen on a phone. They tell you the iPhone will be able to download things super fast, but in actuality it takes hours. I should have never got this service, stay away. Go with AT&T or T-Mobile if you can.

I have been with Verizon for more than 8 years. Last month, I called them if they can offer new customers some good plan. A lady told me that I will pay $130 (including 1 phone payment $23 - two month haven't paid off yet) including everything. After I paid offer my phone I will only need pay for $105 plus tax $6 which is total $110 everything included. But after that I received a message says that my month bill will be $149 and I called right back. The lady put me on the phone for 1 hour and then she texted me with the previous price confirmed $105 plus tax. Now when I check my bill, it's back to $155 again. I called them and they just said they can not do that price anymore and they want I enroll auto pay. How ridiculous that is? Will you trust a company like this? NEVER DO BUSINESS WITH VERIZON!!!!

If you ever go to a store that says Verizon, document everything! They lie, cheat and steal and it is up to you to prove it. We took my 85 year old dad in to close his account and three of us witnessed the transaction. He was told he could close with a zero balance. Furthermore, the rep verbally trashed the product, because their broadband is a horrendous ripoff. We left satisfied and then my dad got a $710 bill. First, they made me physically track down their lying staff in multiple locations...and they keep lying. After multiple written complaints I ended up speaking with executive offices but they don't care... If you can't prove they lied, then you have no standing. Yes, they videotape transactions, but they won't even look if it is against their benefit.