Verizon Wireless Reviews

I am so very disappointed with the service I got from Verizon with customer service. I ended up going to Sprint but, that is not my complaint. I have tried calling 4 times and today made 5 times to discuss my final bill. When I disconnect my line I asked for a final bill to be sent to my address. Nothing arrived and I started to get worried so I called which made my 5th time calling. Each time I was put on hold and not once out of 120 mins did I talk to someone until tonight. I WILL NEVER GO BACK TO VERIZON FOR THE LACK OF QUALITY WITHIN THEIR CUSTOMER SERVICE. I honestly do not see them lasting if this kind of behavior continues. However, as I read other reviews I'm not the only one that is NOT SATISFIED WITH THEM. Sincerely, Donna

We have been Verizon customers since 2002 and we found out they we were overcharged $25 per month for 27 months - total of $675. At first the rep reports he can only credit our account $25 due to the computer system did not correct when we re-contracted for two years and new phones. But the error was our fault because we paid for it via Autopay and that is saying that we agreed with the bill. Nice - Verizon thinks it is OK to overcharge their customer, admit it was their fault but they will only now offer to give $75 credit (after another 40 minute wait) after having to talk to another “Supervisor”.

Always record the conversations with customer care. They promise or commit on something to solve your problem, then after few days the problem comes back and then customer care will not recognize about your last calls. They are liars. With proof and the way they cheated me I am going to Nevada Consumer Affairs to register complaint against Verizon. My email is **, if anyone wants to know by what extent they can cheat you, contact me, I can show you with proof about their trick to cheat people. Never ever trust them.

I've been on hold 3 times in 119 minutes - instructed by Pitre, Jessica and now Kevin to wait. NO one returns to the line to check in, no contact to reassure, rather the music playing in a loop. There are two versions and on two devices on speaker after this extended time it is unacceptable for a phone company to do this. From our new phone, issued by Verizon, we sent a message to an existing Verizon phone (iPhone and Pixel 2), it was received yet the reply from the iphone to the new Pixel 2 was not, rather a message from a 3rd party was delivered. I took screen shots but the Verizon "help" is unable to see it. We notice the number has a + in front, whereas none of the others do.

There has been a significant loss of cell towers on the Verizon Wireless network in Los Angeles. I have had numerous dropped calls and unable to utilize my data in many pockets around the city for the past few months. I have reached out to Customer Service several times already regarding this issue and I keep getting the run-around advising that due to excessive construction around the city, all towers are being affected. Really?! I have fully lost service today (July 11th, 2020). I've currently been on hold for over 4 hours trying to get to Customer Service. Evidently everyone else must be having the same issue. Shame on Verizon. :(

I was kept on hold for technical support for over 2 hours, and still did not get through. I called again, and gave up after being on hold for another hour. I'll switch to another cell phone provider that can deliver decent technical support.

Absolutely ridiculous. Waited on the phone for an hour only to be told that they "couldn't justify the credit to my account" (credit in which I rightly deserved). As if this company is going to lose so much money from giving me a credit. Rude and snarky customer service. What a joke!

Verizon has such poor customer service. I am trying to connect to customer service for 3 days and no one is able to assist me. Such a poor poor bad experience. I have verizon for almost 2 years and now I am planning to cancel it as I did not have any questions on my bill for 2 years I did not notice. But it really hard with these people. I am going to cancel it.

I absolutely HATE calling Verizon for customer service. EVERY time I'm on hold for an outrageous amount of time! Example, tonight I called, while holding for service I went to two stores shopping, came home and cooked my dinner, and ate it before I got an answer! This company clearly does not value its customers' time. I have spent in the last month, because of the crappy phone they sold me, over five and a half hours. We are closing in on a work day here folks, without pay!

Have you ever been a victim of Verizon?? I am searching for other people who have had money taken out of their account by Verizon for merchandise they returned to the company. On December 26th, Verizon Wireless took $1,289.32 out of my bank account for a cell phone that I had already returned over a month prior.

Overall I enjoy my phone. The crew on the E College Ave store are so very non transparent. They handed me a tablet. Said it’s free. I told them I would never use it. They said take it's free. No it’s an extra 50 dollars a month. On my many trips back they said they would try and fix it. That’s been 6 months 300 dollars later no fix. They actually said I could just give them 300 dollars and buy out the remaining contract. Defeats the purpose of not paying for it. I just get the run around every time I go in. Promises with no results. Thinking of going to Better Business Bureau and filing complaint against Verizon. So if buying a phone I recommend any store but the East College Ave store in State College.

I've been a customer for 6 yrs. I went in for a replacement phone, battery was swollen. I was told I qualified for a FREE Hum, (good customer etc.) I asked more than once, really a free Hum? Yes all you pay is activation fee and 5.00 a month for service. First bill I see device payment, I go talk to manager, he assures me it's free because of promotional bundle, my bill stayed the same. Replacement phone failed again, Hum stopped working, decided to buy a new phone and cancel hum. I find out I have to pay for hum device! If the hum was free and I paid the activation fee why can't I just cancel the service? They lied the whole time!! I'm 69yrs. old I should have known nothing is free. I feel bad I was taken advantage of. My mind isn't what it used to be. I spoke to another manager and he said it was up to me to ask questions, read the fine print. I wasn't given a contract to read! Just told to sign a tablet for my replacement phone.

We bought a two for one and it was a lie. Now our bill is 50 dollars more a month for two years. We are so disappointed and feel completely misled. It was supposed to be a two for one, but customer service even admitted we had been misled. Now we’re stuck. Don’t trust Verizon! Be very careful!

Anytime I call there are long hold times, I often get disconnected after waiting on hold and they don't call back. The automated system is a joke you can't get anything handled through that. Basically if you have to call Verizon for anything you need to plan on hours, which is terrible. They should invest in a call back system that holds your place in line. The only thing good about verizon is the coverage otherwise I would not use them and may not in the future as other companies get bigger. The tech support is a joke as well and I have returned something to be fixed and they sent it back not fixed, and it took sooooo much of my time to try and get it replaced after about 20 hours on the phone.

Switched to Verizon from AT&T bringing over 5 lines of service and purchasing 4 new iPhone 11's. Nothing went smoothly. Bill did not list specified waivers such as activation. Customer service is non-existent - incredibly long hold times. I scheduled a call back and waited over 25 minutes for someone when they called back. Horrible experience. I wished I explored staying with AT&T now. No love lost for them but they never treated me like Verizon has - especially, as a new customer. Have your ducks in a row and take detailed notes- names, extensions etc. for anyone you speak to, especially, if they are offering your money.

As I write this horrendous experience, I am still on hold with Verizon Wireless for the past 56 minutes after placing a request that they call me when a rep was available which stated the call back would be 14 minutes. I just had a rep pick up the phone and say "What", I asked if this was Verizon Customer Service and she hung up on me... Speechless is all I can say... Verizon, does not care about their customer base. They are a huge company that lost sight of how they got where they are today.

I bought a new Google Pixel 3 XL because it was supposed to be a good phone. NOT!! The first phone lasted one week. The second phone is pure junk! Now the insurance company with Verizon wants over two hundred to replace junk with junk. I'm stuck paying for an expensive phone that doesn't work. Verizon has lost its loyalty to its long time customers. Just as soon as I can I'm switching.

3 months ago I switched to Verizon from a different carrier, but this was so far one of my biggest regrets. I called them to solve 1 simple problem, and the customer representative insured me that the problem was fixed, but when I checked, the problem persisted. As a result I had to call more than once and the problem continued to where I had to explain my issue more than 10 times, and still didn't get resolved. Last time I called was 1/3/2020, at 4:35, where they told me my waiting time would be 14-21 minutes and the time currently is 5:26 and I am still waiting on the phone, and when I called the same morning, a customer representative told me he would transfer me to someone else, and the person he transferred me to hung up on me. I have never seen a more unprofessional, and unreliable customer service.

Verizon is an overpriced, poor customer service company who does NOT value their long term customers! It’s unfortunate to be with a company for almost 10 years and have such poor service when I need it. I hate the fact they manipulate the phone with updates and interrupt service if you choose not to update (because I’m find some programs disappear and there’s always a new failing glitch upon updates). And they phase out phone use to force purchase of a new, expensive phone. I have a 6 Plus and have never had a problem with it until these new 11s came out! The volume is now very low, the keyboard acts up, the messaging all of a sudden gets locked...I’m convinced these issues aren’t coincidental!!

I recently switched from a pre-paid cell service to Verizon a few weeks ago. Verizon advertised a 250.00 pre-paid card for switching to Verizon Wireless. The sales representative - Ali, ** told me I would receive a 250.00 prepaid card. He even sent me a link to complete & told me to click on the link and submit the form & I would receive a prepaid card. Well the link did not work. After I input the requested information it would say invalid promotion. So after I told the rep he sent me a second link & that one didn't work either.

I moved recently and double checked that Verizon covers my area, which according to their maps, they do with full LTE coverage. I live on top of a hill with no trees or anything blocking a signal and I only get service in a few rooms of the house. As soon as I leave my driveway, all coverage completely drops. So I waited over 25 minutes to chat with a service tech... chat, not even talk. They strung me along, didn't listen to my actual needs and then had me reset something on my phone. I didn't want to because I didn't want to lose the chat session and wait another 20 minutes. He assured me it would be fine. Of course it wasn't. Horrible service that just wanted to get me off the chat session.

Went in to the Flower Mound TX store on Long Prairie rd to see about upgrading my wife's current iPhone 6s to an iPhone 11 and investigate the Verizon offer of buy one iPhone - get another iPhone free. After waiting in line for 45 mins seems the salesman was only interested is selling me a new phone and not answering my questions about the fine print "free phone offer". It isn't Free. Verizon gives you a credit on your bill for the monthly fee amount obligating you to another "Term". They don't call it contract anymore. With NO option of paying for the phone upfront or even paying the balance off early. Because "that's the new term of the agreement what was once called a contract period. Didn't upgrade or purchase a new phone.

My husband called to have my watch activated after purchasing it two days prior thinking it was already activated because it was added to the line and we were being charged for it. It turned out it wasnt activated therefore when he called I was at work with the watch and they couldnt troubleshoot, so an appointment time was set for 430pm that afternoon and when that time arrived I received another text stating a representative will be with me in 30min. After 30 minutes a chat representative reached out when tech support stated someone would call not chat with me. So I'm finally conversing via chat and ask if she would call and she said she doesnt have the capability to call therefore she couldnt assist, and if a call was needed she then told me to contact tech support and wait for someone to assist.

My Verizon account is new. For that last 2 weeks I have been trying to register my account so I have access to account information such as billing and usage. As a final step, I decided to contact customer support. After a very long wait time, I finally received a call from customer service. The representative's name is Bekki - employee id **. Immediately I recognized that every time I spoke, she spoke over me not allowing me to complete my sentence. She tried stating that there is a delay and blamed it on my speaker phone. That is incorrect.

It has been my experience with Verizon that it is not possible to speak to a person. I just tried to reach verizon and was first transferred to a prompt that asked for the environment's client, another was to select individual I want to speak to. I have been unable to open verizon app. I when trying to access my verizon my sign in information was not saved and I was not allowed to change or retrieve my account information. I my new password was not accepted. I got messages that my passwords do not match. They did match. I am going to switch to another carrier tomorrow. I have not had one experience in contacting Verizon that was anywhere near reasonable. There is no customer service!!!!

Verizon is a liar, they lied to me and did not give me port in credit $450. They charge you the service you never order. Bill is chaos that you can never understand. In order to close my account, I called customer service 3 times and average 1hour each time. Poor signal that terrible quality when you are speaking. Verizon 4G speed is 5Mbps uploading that is the slowest between other 2 major carriers. Avoid Verizon. Terrible.

I have tried to contact the customer service of the Verizon Wireless online and by phone. Both of them suck. They keep you wait and wait with no response at the end. My personal experience is literally awful.

I have been with Verizon for 6 years. I transferred my phone number to Spirit on September 20. On September, 23, I received email from Verizon saying they are sorry I left them...BUT My credit card was charged on October 5 in amount $84,87 by Verizon Wireless for September payment. Then on November 5 my card was charged in amount $84.87. I called your customer service about this charge to dispute it and they said they would work on it. On November 20 I got money back in amount $84.87. On December 5th my card was charged again in amount $82.25. I received a mail from Verizon saying it is a bill for period October, 21 to November, 20, 2019. On December, 7 I received a letter from a collector Convergent saying that Verizon Wireless has placed my account with them for collection $82.25.

After my phone broke I got a replacement via mail. Promised by noon. Received late afternoon. A few hours to reset all the settings. No biggie. To be expected. Week later phone works fine (net, photos, apps) but when I make a call the other party can’t hear me. 4 days of this. Hard to explain simple issue to customer service. After a few hours on the phone Xmas eve they ask me to reset network settings. Not being a techie I didn’t realize this would restart my phone. Not gonna call again.

After trying a couple of times, I asked to speak to a supervisor. This happened twice.

I've been with Verizon for a couple of years and recently I wanted to switch over an account from prepaid to post-pay and every month it's the same issue!!! For the past 3 months I've called customer service AND gone into MULTIPLE stores hoping to resolve this issue and every month they tell me to pay the bill and try again next month!! When I call customer service I keep getting bounced around different departments and not one person has been able to help! It's obvious to see that these sales techs don't value a person's time and would rather transfer you to someone else, for them to deal with then try to figure out the problem! Completely insufferable!!!

I have a story about my Ipad. I like my Ipad very much. It will be paid off in one more payment. I did all the updates for it recently and it lost its network settings. I went to a local Verizon store. I was told no dice, IPad is too old, 1st generation—too old to update--only solution is to buy a new Ipad. Ok, I need to leave this store and I did. My Ipad is 5th generation and it is less than two years old. Wow, I am surprised someone tried trick me and labeled me as blind consumer versus a valuable customer of Verizon.

I have been with Verizon for multiple years. The provider ensures to go above and beyond each time. This provider has done there part to the utmost quality in working with me as I escaped a very dangerous situation. Staff is very friendly and professional.

Many hours on the phone with customer service trying to get them to honor their original promotional deal that they made to me. They never did. They were dishonest. After 12 years I switched to TMobile.

I reluctantly decided to trade in my iPhone for a new one after receiving an offer for $400 for my old one. My old phone was in perfect working condition and had only the mildest of blemishes on the case (as from taking it in and out of a case). After some fairly major issues receiving the new phone (Verizon told us that UPS lost it and then sent the wrong screen protectors), we packed the old phone up in their packaging and returned it.

Today my Verizon replacement phone broke again, for the past 3 weeks I have been dealing with copying data over to the new replacement phone, but the replacement phone they sent me (covered by insurance) was broke too. I have two broken phones now with my data on it, The resolution would be to send another replacement phone that that works, but they won't send me another replacement phone until I send back one of the phones, but I can't because they have my data on them. I need the new phone to take the data off. I have spent at least 6 to 8 hours on the phone. Talked with 2 supervisors and they refuse to send a phone out that works. Until one phone is sent back. On top of that the conversation by one supervisor even told me the phone is worthless, so why won't they send out another replacement phone that works. The common sense is gone.

I am extremely frustrated. I have spent 5 hours and counting on this issue when I should be studying for finals. I still don't have a working phone. I am trying to upgrade my broken phone and there is a lock on my account. Everyone keeps giving me the run around and has no idea what's wrong. I keep being told the issue will be resolved and it's not. Now I can't get a hold of anyone and it won't connect my call. 3 days without a phone. Thanks for nothing Verizon Wireless.

I called Verizon about a special iPhone offer and was offered an iPhone 6S plus for $5 a month. I purchased it with that offer. The paperwork indicated it was $18 a month, but the salesman told me that would be discounted after the purchase and promised I would pay only $5 a month. The outcome is -- I am being charged $18 a month. Do not trust the salespeople when you call in to Verizon--they are not honest.

I have been with Verizon 15 yrs. without any problems. In the past any issues were immediately and positively dealt with. About 3 months ago, I put my Verizon account on auto pay. All of a sudden, my phone went out on me. The customer service rep's answer to this was to "mail me a phone". It never arrived. But, I found it was mailed to an address at SOUTH 6th St.. I am on NORTH. Have been four yrs.! The rep "confirmed my correct address and mailed me another phone". This too never arrived. It's beginning to look like a scam. I noticed on the Verizon account, it said I was going to be charged for a "nonreturned phone". A few days before that they texted me confirmation of my broken phone's arrival at their company?! Hmm. I called them asking about the charge for them losing the phones. The rep absolutely stated I wouldn't be charged for them. "It was an accident." "Just ignore it."

This company is the biggest rip off. I have never in my life experienced such poor quality in customer service. They tell you to use their automated service for no charge, but they tell you it may not let you make the payment arrangement you want through that service leaving no choice but to go through them. They claim they don't want more money from you but when you make your payment arrangement it DOES NOT TELL YOU that even though you made your payment arrangement your phone will still have interrupted service charging reactivation fee per line. And the service charge for them having to do it for you.

My experience at the downtown Philly Verizon store was the best experience I have ever had. It was solely due to an individual employee named Luis. Luis was courteous, diligent, and respectful. I am traveling in Philadelphia from Minneapolis and my phone had a hardware issue rendering it useless. Luis was able to quickly assist me in making an insurance claim and having a replacement phone overnighted to my home. He humbly assisted with deactivating my find my iPhone and did so with a smile on his face.

We have spent nearly 12 hours on the phone with Verizon trying to accomplish the simple task of porting 3 lines over from another carrier. The issue is still not resolved after over a week of working on this. I thought a phone company would welcome us from another carrier with open arms, but apparently not! Needless to say, we regret ever deciding to switch.

When you have a problem it is almost impossible to talk to a person. Even getting somebody on chat takes time and then it's not like one on one. It's like they are working on 20 other people at the same time. I'm guessing they are understaffed. In the end I was so frustrated I changed carriers. I was only trying to see if the new phone I had bought could be used on Verizon. Never did get an answer. I spent less time switching over to the new carrier than I did just trying to get a person on the phone at Verizon.

I have been dealing with the same issue since August. I have a hotspot device that the battery almost blew up on me. I went to the Verizon store in Honolulu and they said since it's still under warranty a new device would be sent to me since they didn't have the battery in store. When the device arrived, it was only the device, No Battery! That's what I was in need of. I called back and was told they didn't have ANY batteries anywhere across the United States for them to send to me and they would follow up with me as soon as they were able to find one.

I called and cancelled my Verizon service the first week of Oct. I was informed that they could not stop service until my current billing cycle ended Nov 6. That is BS as in today's digital world this can be done immediately and proration done if necessary. They then proceeded to bill me on Oct 4 for service thru Nov 6. Then, on Dec 4th they billed me yet again for service that had been stopped. Upon calling they said that I had not stopped service! They again billed me Dec 4th for another $135 after saying that they would stop service immediately and that a refund would be forthcoming. Verizon still owes me $270 for 2 months of unauthorized withdrawals from my bank account taken after service stop requested.

I’ve spent 10-12 hours on the phone with Verizon since 31 Aug trying to resolve numerous line transfers, new phone orders and promotional credit issues with Verizon and it is still not resolved!!! Nice, helpful service representatives, just incompetent and do not follow through with their responsibilities. I transferred my parents' 2 cell lines to my account from my sister’s Verizon plan. We initiated the transfer easily in the Verizon app, but it took 4 days and numerous phone calls for Verizon to execute this transfer. They blamed it on a system glitch of some sort. After the help ticket was resolved and the account transfers were complete, I ordered 2 new phones for them...the Moto Z4 each with a $260 promotion. The phones should have arrived in 2 days.

Please help???? What do I have to do to get this fixed. I have had surgeries in last 3 months and really need my caller ID. PLEASE HELP! PLEASE HELP.

I was with Verizon for years. Over the past 3 to 4 yrs their cust serv has become horrible. It is impossible to reach the same rep a 2nd time. Their reps will promise you 1 thing & do something different. Reaching a supervisor is next to impossible. Spoke to 1 who promised something, did nothing & no record of our talk was noted. I am now with T-Mobile. Much happier more of everything for less money.

We have 6 cellular lines with unlimited call, text and data purchased from Verizon since 2013, Verizon back then had the best, fastest data and great coverage. We were very happy with it and got many friends and family to switch providers. Fast forward to mid 2017 and things start to go downhill. It wasn't much at the time, slower data at certain times of the day, low quality calls at others. But slowly over the next two years it keeps getting worse and worse. Now over the past year we have been having numerous Dropped calls Daily, data that drops to unusable levels with 200+ second pings and less than 1mbps upload/download speeds throughout the day.

I had an internet jetpack that did not work anymore after 15 months. I went to the Verizon store, they falsely told me that it costs $90 to replace inspite of insurance. They also signed me up with a new line. So I had to pay for the old one and the new one. Long story short, the store turned out making a mistake and after lots of hassle I'm still waiting for my money back.

You're charged an upgrade fee when you buy a new device at retail price or through the device payment program. Even if it is from another vendor like Apple itself. No work on Verizon itself as far as purchase, customer service, or plan modification. It was all completed at the Apple store on my existing Verizon account. $40 charge by Verizon for nothing. When I called about it, I was told the upgrade fee is refunded if I return the device within 14 days of the date of purchase. LOL, I didn’t even buy the phone from Verizon. Like myself in the past, no one will make a big deal about it because it sounds like a 1 time charge. However, it’s anytime you buy a new phone.

I have been with Verizon for 10 years, and while I always felt like I paid too much, the actual products were generally good. However, customer service has always been lacking, never so much as when I got the Android watch. It worked initially, but early on, it stopped letting me use it as a phone: it neither rang nor allowed calls to go out. My Ring security device stopped working on it. And generally speaking, it stopped being pretty much anything except a watch. Thinking it was just some initial glitches, I took it in twice to be serviced. Both times it again stopped working.

I am 50+ year old professional business man in the area who is not into technology when it comes to cellphones, and I do not care to be. My last cellphone was a Galaxy Note 4 which was working fine, but I was forced to purchase a new phone because of the advancement of technology with Verizon. On 12/13/19, I purchased a Galaxy S10 over the phone with an agent, and picked up the phone from the Merrillville, IN store; Immediately, I couldn't figure out how to operate the phone. The next day, I went into the store with a list of questions I had created overnight. Garrett, the in-store agent, took my list aand in about 5-7 minutes resolved all of my issues and answered all of my questions. I am a very busy businessman, and I appreciate his assistance and patience with me.

The customer service of Verizon is really bad. The assistants are trained to be polite but are slow and not of great help. Last Sunday it took me over an hour to place an international call to France, to a number I've been calling every Sunday for the last 27 years. A week later, today, the phone call to that same French phone number didn't get through again. Three hours later, with the spotty assistance of a Verizon assistant who seems totally incompetent, I still can' t place my phone call to France.

I don't normally write reviews, but I gotta unload somewhere and maybe save someone else from a similar experience. For nearly a decade I've had Verizon with no issues. They've always been a little pricey but their cellular service has been fast and reliable. But this week was a nightmare for the dumbest reasons when I went to upgrade my phone. On Monday after 30 minutes of comparing options I picked out a phone in the Hurst, TX Verizon store only to be told it was out of stock. They offered to ship one to me, but since I live in a complex I didn't want it getting stolen if it got left on the doorstep. I asked if they could ship it to the store and I pick it up there. For whatever reason they couldn't do that. Fine, whatever. Instead, the unsympathetic associate tells me I'd have to drive 20 minutes to the Watauga store which had two phones left.

Beware when calling about issues, get names and record dates!!! I was told that there would be no termination fee for canceling cable due to issues with on demand not working, because we are still keeping our internet service. The company went back on this after I cancelled cable and billed us $305, stating that what I was told was not true. When I asked that they review the call, they were unable to do so. They offered that I start a new contract and if there are issues have a technician come to the house at least two times to prove there are issues, however I was told I would be charged for a technician to come out to my house. BAD BUSINESS, choose another option!!!

Spoke to many customer service from Verizon...please don’t trust them. They mislead you and try to take advantage of “fine printers”. Be aware and prepare to conversation. They are pro to make you fool.

Sketchy to the core, everything is made more complicated in an attempt to dissuade customers from making changes to their plan that would reduce its cost. The user experience of their website is awful, everything is purposefully more involved to frustrate you to the point of giving up. I will say their customer service representatives are nice and helpful, but the actual manner in which the company is organized and operates feels like a criminal organization, designed to steal money from people who don't know better and are too distracted to notice. Simply removing a device from a plan is a 30 min process, which is just blatant disregard for its customers time. I would avoid this company at all costs, I was a customer for 6 years before realizing there a much better competitors out there who won't treat you like a mark and will actually offer you a better overall experience for much less cost.

They committed FINANCIAL FRAUD and had obvious cover-ups including ERASING the "Remarks" - the master log of all account activity which proves the fraud and unauthorized access to my account. On October 27, 2009 my phone was disconnected due to non-payment of 2 full months. The following day, someone from within Verizon accessed my account and made significant changes to LIE and inflate the amount I "owed." The reactivated my line, waived activation fee, added a second fake line of service, doubled the plan, and somehow maintained billing for 2 additional months - all without payment. My phone never worked from that day onward, regardless of billing showing my service was reactivated and "working." 100% fraud!

I wish someone had warned me about using Verizon stores that aren't corporate and official. I went to GoWireless 12210 N DIVISION ST, SPOKANE, WA thinking they were good, trying to get help getting an iPhone 7 before a sale deadline. The girl in their store said my daughter could add more than ten lines to her plan which is not true. Then she stood there watching our frustration to order online, not offering that I could get the phone at the corporate store without hassle. Money is more important to them than service. A week later my husband got on my son's plan on his new iPhone 7, same Verizon offer I wanted, and here I am, still not able to get service. I write this to warn people not to use little Verizon stores, only corporate, official stores. Wish someone had warned me. The frustration is awful.

I have been paying insurance for years. I dropped my phone yesterday cracked the screen went to Verizon last night to file a claim. Went to verizon on Rivers Ave North Charleston. Had a sales rep to help me call them. I spoke with insurance company. Told her what happen, which I had dropped phone. Cracked the screen on it. I have a iPhone 7. She told me 196.00 deductable to replace it. I told her for that kind of money on a phone this old, which I have been paying insurance on for years when I got this phone it was current up to date phone. That I would purchase a up to date refurbished phone that you can purchase on Amazon for 400 to 500 dollars.

I have been a longtime customer of Verizon for years. I placed an online order two days ago and chose to have my phone picked up in store instead of delivered to my home. BIG MISTAKE. I waited most of the day to receive an email to pick up my phone. I chose to go to the store to see what the delay is. I arrived at the store and I was told that there was something wrong with my order. I spent 30 minutes waiting on hold to speak with a representative because the store told me that I had to call. I finally get in touch with someone for them to tell me it was the store's fault and back and forth they went as to whose fault it was that my order wouldn’t go through.

It’s been over a month of dealing with endless tech problems and issues around not being able to send SMS messages or being able to reliably call out from my residence. When I have been able to call out which takes 7-8 tries and usually having to restart my phone, the call quality is awful and usually eventually drops out. I can’t carry on a phone conversation without it dropping 3-4 times. FRUSTRATING! I have had several online chat sessions with Verizon tech support. The last one, they assured me that my phone insurance would cover my phone’s tech problems and a replacement phone would be sent to me the next day.

My mom bought a prepaid Verizon phone. We had the worst time getting it activated. Verizon kept saying it wasn’t scanned at the store even though she had her receipt where she purchased the phone. After numerous attempts Verizon finally activated the phone. Several months later my mom decided she would get some minutes and use the phone herself. She originally bought the phone for someone else. Well guess what? Verizon wouldn’t activate the phone because they said it wasn’t scanned properly at the store. I tried to explain this over and over and the moron I was on the phone with was either too lazy or didn’t know what she was talking about so my mom is out the money she paid for this phone and minutes and Verizon basically said oh well.

After spending 15+ hours on the phone getting them to correct my orders over the last week, I’m now sitting in a Verizon corporate store on hold on two different lines listening to the same crappy song over and over again. My daughter will be without a phone for a week because my old service was shut off by Verizon prematurely. Even with all this bs, they still want to charge a $50 restocking fee to cancel and return. Wish I could charge them by the hour.

Over the years I've had Verizon and it has always been too expensive and overpriced. Come to find out they expect a customer to call in so they can remind you of what was in the agreement you signed. They do not reach out to you to keep you as a customer or to offer a better deal to keep the customer. That being said I switched to a different carrier 5 days into my billing cycle and billed me for the entire billing cycle and didn't even consider to prorate it. Called customer service and spoke to supervisor and would do nothing to work with me but also agreed that lack of effort by Verizon to reach out to keep the customer was piss poor on their part. DO NOT get Verizon! They will take your money in every possible way.

There is a mistake in my bill I need to explain to billing department. I went to Verizon store, tried to chat, called several times. Store says we cannot do anything regarding billing. Rep is not available for chat; No one answers the phone after over 20 times try every day for several days over 25 minutes each time. Consumers must know that although Verizon's phone and data services are good, the company's customer service availability to answer client's concerns is way below expectations even compared to a very small regular company with no reputation.

I just tried to buy 2 phones from Verizon. I probably spent 20 hours on the phone over the past 2 days, but they just keep piling on more errors. First, I was told the phones would arrive within 48 hrs. But when I logged into my account, it had a different date, 2 weeks later, when my family members would not be at home. I spent an hour on the phone changing the delivery address, but ultimately they still had the wrong one. Then the next day I again logged into my account to check the status, and only one phone was updated. Again, another 1-2 hours on the phone. Then, I received a link from UPS and FEDEX for tracking. Both numbers were invalid.

I'm currently 57 minutes into waiting for someone to answer. Not worth the time or money, I'd rather talk to someone within 10 minutes from another country than wait 1 hour after being switch that from the USA.

Purchased my son a new phone who is active duty in the Army, mailed it to him overseas and I forgot to add insurance. I then added insurance after he received it and he broke his phone within 1 day of receiving it (yes my bad). Verizon told me I had to wait 30 more days until I could submit a claim and then SEE if I was approved or not and still pay the Insurance premium. I don't ask for a lot but you would think that VERIZON or any company would understand that it is hard to contact family while serving in the Military and that it is hard to mail things to them and get there in a timely fashion overseas.

I ordered two phone chargers and only received one in the mail in a box with Verizon tape. I’ve been on hold trying to straighten this out for 30 minutes and made to feel like I pocketed a charger and only way to resolve it is to send me another and bill me for yet another one even though I already paid for one. Seriously? What kind of customer services is that? And what happened to the old idea of the customer is always right. God forbid you admit you may have an employee that messes up and forgot to put two in the box. This is ridiculous. Been a customer for many years with 4 phone lines. Might be time for a new service provider.

Do not establish services with Verizon. They are too expensive and when you authorize a payment they take more without your knowledge. When you call they tell you they will refund the unauthorized amount but it will take 7 days. Then when you call back they say they are not refunding it at all. In the meantime you are left with an overdrawn bank account and overdraft fees. If I could give them and their customer service a million zeros I would. Cancelling my service. Dont use verizon. They will screw you.

We Wanted to upgrade my wife's iPhone6 to an iPhone8. We stopped at the Verizon store on Mariner Blvd and Northcliff in Hernando County FL and was greeted by Nick. My wife and I found Nick to be very knowledgeable and quite helpful with our purchase experience. He helped us transfer all of my wife's data and showed her the new features of the phone. If in the future I decide to upgrade my phone I will be sure to see Nick to do that. I will also be sure to recommend Nick to all of our friends and relatives.

Disconnected service despite payments. Over an hour wait time. This place is absolute trash. I was transferred 4 times. 4!!! My total wait time was 1:14 minutes. To get my service connected after I made a payment!!!!

Looong wait before reaching a customer service person who can address my question accurately. Their automated customer service robot can't seem to address specific issues, so instead we wait and wait for someone to pick up the call. If they allow disconnection online, it may help. So frustrated, I almost disconnected all my lines. But of course, to disconnect, you'll have to call their customer service department - which you'll have to wait another 40 min to ask them to do so. If they get it right, at least you won't have to call back. Meanwhile, they boast at being the best.. Wow. During holidays, when it's very busy, perhaps - like every other business, Verizon can hire more "seasonal" employees to help their patrons. Cheap robots just can't do it all.

May 12-purchased BOGO (Mother's Day Special) phones at Verizon. Here was the deal advertised: Verizon is currently offering a BOGO sale on its best mainstream phones, from the iPhone 8 to the Galaxy S9. And the best part is that no trade-in is required. For Apple fans, buy an iPhone 8, iPhone 8 Plus, or iPhone X and get $699 off toward the purchase of a second iPhone 8, iPhone 8 Plus, or iPhone X. Pricier phones like the $999 iPhone X will get a $699 discount, which still amounts to an impressive price cut.

I purchased an iPhone 8 Plus through Verizon at the time I signed up. The phone was a monthly payment on my bill. My intention was to pay off the phone quickly, thereby lowering my bill substantially. However, I found Verizon does NOT allow you to pay off the phone. You are obligated to keep the Verizon service for two years and you MUST pay each month for the entire two years. Somehow, I think this is wrong, but included in the massive group of papers that they throw at you to sign is a lease agreement that tells you that you are signing up for two years. I think this is a scam, and I intend to write reviews EVERYWHERE I can to alert people of this policy. Because trust me, THEY WILL NOT TELL YOU!!! If you feel you must go with Verizon, bring your own phone, pay the entire amount outright, or buy one before you sign up. I paid off my phone and immediately cancelled the service.

I have been trying for three days to update my credit card expiration date. You would think it would be pretty straight forward. I have been on hold twice for over an hour. I spoke to someone yesterday but she didn't know how to find it on the website and refused to do it over the phone.. She kept insisting I do it with my cell phone app. I do not put my credit card information on my cell phone ever! So still unable to update. Crazy! I gave up again today after being on hold for 45 minutes.

We’ve been paying $45/month for replacement insurance for years and have never used it. Finally my wife’s phone was operating so poorly (shaking screen, poor connections, etc., etc.) we had to turn it in and they sent her a REFURBISHED phone. Only when the phone wouldn’t operate properly (email downloads) did we learn it was refurbished. When they sell you the insurance they assure you that you will receive a “new” replacement phone if there are any issues. The amount they’ve collected would pay for the retail price of a new phone many times over, not to mention what it would actually cost them (peanuts). This is a dishonest practice and borderline bait & switch. They should be investigated by the Department of Insurance and well as various state AG’s. Verizon is dishonest and lacks integrity.

My name is Marta **. Today I want to Verizon Store - 23200 Via Villagio, Estero, FL 33928, I have excellent service by Manager **. My question about Business Acct -I need articles of incorporation. He is give information and more chances. Before I went to another Verizon store, however I don't have help. Thank you **.

Today I stopped in the Verizon Wireless store in Quakertown Pennsylvania to get me and my dad new phones. So my dad like the phone he picked out and I wanted iPhone 11 pro with the 512mb storage. This guy had the nerve to tell me this was too much storage for me. Really. I was so turn off by this. I told him I just changed my mind. Who does this and walk out verizon. Customer always pay my bill on time. Now I just thinking when my contract is up going over to T-Mobile maybe they are more nicer there.

I've been with Verizon for easily 15 years and always got great service but in the last few years, when it comes to upgrading my phone, getting them to hold up their end of the bargain has been taxing. Around October 2018 was my worst experience that is still an issue. I traded in my iPhone 6 and upgraded to an XS with assurance, in writing, that I would receive $200 back, broken up over a period of months toward payment of the new phone, with the trade-in. Over a year later and they still haven't paid up. I've tried reaching out to them and got a lot of circuitous talk. A rep even suggested the trade-in value was "up to" depending on the condition of the phone. The phone was in perfect working order, no scratches, no exposure to water. Their customer service used to be stellar and now it's near-extinct.

I have a prepaid plan, I bought the phone and setup prepaid option in April 2019. I’ve been having trouble with the phone shutting down, they said the battery is malfunctioning and I need a new phone, but they would have to Take my phone from me right now and they would send me a new one within 3 to 5 business days. I told him I can’t do that, I need a phone for work. We suggested Verizon send the new one to the store and let me know when it gets here and I will come in and exchange it. The response was “we don’t want to have accountability for that at the store.” I thought that was ridiculous. I’m looking for a new provider. I have been with Verizon for many years. I had regular plan before my prepaid plan for several years, but due to a change in life I had to go to the prepaid. I have gone to the Verizon store 3 times for help with this problem, nothing has been resolved. Sorry to say goodbye Verizon.???

I've been with Verizon for approximately four years. Problems from a third party texting into private message! Numerous times attempting calls, unable to complete! Sim card & phone match suspicious! I had several investigative inquiries to which Verizon's team only responded back once, only to say investigation on-going! Never any results of results! Sometimes they seem to get upset when a problem is brought to their attention!

I have been a customer of Verizon Wireless for many years. I am so tired of signing up for a great deal at Holiday time only to find that they don't hold up their end of the bargain. I was supposed to get a buy one get one on two new smart phones 2 years ago, but never did. I called about it, only to be told it would be activated when I had paid the devices off in full. Nonsense. I paid them off, nothing changed. I am enrolled in unlimited data for $290/month (was actually $250/month when I enrolled). My bill is $455/month. I have total mobile protection for up to 9 claims, tried to file a claim with Asurion today through Verizon only to learn that only 3 of my 7 devices can be replaced or repaired with the total mobile protection for 9. I am so tired of always trying to figure out when the deal will kick in.

I looked at iPhones online and wanted to buy an iPhone 7. Girl at the Verizon store said there was a special on the iPhone 8 and it would be cheaper. They don't give you receipts. I couldn't even access the email they sent because the account is under my daughter's name. When I got my phone bill it was twice the price of how much she told me it was. If you buy a phone make sure they show you exactly what the cost is before signing.

Tonight I gave it one last try on the chat line. I got a man who genuinely seemed to care and took his time to go thru so much of this hassle. He talked to his manager, and it got resolved. I really thanked him. Why couldn't the previous 6 people get this handled right away is a good question.

Worst experience with Verizon customer support. I fed up calling and chatting with them for the same issue. They are not on the same page and they are unable solve even the small things. I feeling bad why did I moved to verizon. I never experienced this worst customer service in USA. I am spending hours with customer service. Still the issue was not resolved.

After this experience I thought it was time to shine the bright light of day on this Verizon practice (some might say scam). I purchased an unlocked Iphone 11 Pro to replace my Iphone 6 at an Apple store. My current carrier was Verizon and I figured I would just stay with them. I did not add a line or in any way change my plan but the next month there was a $40 upgrade charge on my Verizon bill. What? I do review my bills so I called to find out why the charge. Verizon said I had an upgrade and there was a one time charge!

After 20 yrs with them, I had to cut my bills so I went to another Co that was half the price of Verizon. Phone was cutoff 21 days before billing cycle ended. I called customer service from a Verizon store and was told I actually had a credit coming after they re did invoice. Never got an invoice or a refund until I received a past due invoice 2 months after phone was turned off, with original amt. that was online when I called. Then they transferred me to a collection agency who said I owed that amt and had no recourse, that I supposedly had been told 20 yrs earlier they didn't recalculate invoices. Even though 2 months earlier their customer service said they did. Will never go back or encourage anyone to go to them. If you can get them to answer when you call you are doing good.

For years I simply wanted to add my wife as a "point of Contact" so she could go in and get help with her phone when needed. I have filled out paper forms, email forms, and did it on the phone with a representative - no help. My wife went to upgrade her phone to the IPhone 11. They 'accidentally' cancelled her order twice. They made her sit at the house on 5 different days to sign for the new phone and no phone showed up. They wouldn't talk to her because, of course, she was not listed as a 'Point of Contact'. It took 2 weeks for the phone to arrive. She still is not listed on the account despite all my attempts. Worst customer service I have ever experienced. P.S. I have never written a review about any other company before.

I have been a long time customer of Verizon (10+ years) and have NEVER had an issue until now. I upgraded from an iPhone 8 last year to an iPhone 10 so when I went to upgrade my phone this year (for the annual upgrade) I was not eligible because I did not get the "latest" iPhone last year (which was the XS).

I tried to purchase a simple prepaid flip phone for my elderly mother. The order failed because the package was sent to the wrong address. I noticed the discrepancy shortly after the order confirmation was emailed to me, but Verizon makes it very difficult to communicate with them without a phone number tied to the account in question, and I had not yet received the number. The following day I managed to reach someone who said she would try to cancel the order. That didn't work, so I talked to someone else when the delivery failed. I was promised a refund in one day. It didn't come. Then I was promised a refund in 4-5 days. Then I was told that the refund had been processed a week earlier. I just spent an hour on the phone waiting while "customer service" people passed the problem around and finally lost the connection.

I've had a terrible experience dealing with Verizon Wireless. They sold my company a wireless wifi system that totally failed to meet our requirements (which were made clear to verizon before we ordered it). Despite the service issues, Verizon tried to overcharge us for the wifi service. I finally had to contact their management team to resolve the issue, because customer service refused to help. The management contact agreed to terminate service, stop charging for the service and give full refund for the equipment, and did so in an email. However when I emailed him for return instructions, he ignored all 4 emails sent.

So Verizon wireless deactivated my number along with my phone and sim card! Now I have no number and a phone that no provider can turn on. It was their fault and all I got is a month of service, even tho I was only halfway thru the month I already paid for. So don't really get a full month do I? Thanks for the month and new number I did not want, but I still have a phone I can't use! I'm a single mom. I can't afford to just go buy a new one. Most definitely going to a new provider. This really is absolutely ridiculous!!!!

I bought a new phone in Verizon Wireless company store, and was told to activate it myself using the phone instructions. I had to spend hours to get the service switched from my old phone to the new. Is that a kind of service that we should expect from the company store, after we pay the activation fee and all other charges?

Verizon is the worst company for their long term customers! I will never have service with them again! They want to get you for every penny they can! I upgraded to unlimited which now they are making more money from me each month and they charge me 39 dollars each phone for switching plans!

Unless you like spending countless hours trying to resolve issues I would highly recommend you go with a different company. I have had countless issues regarding my services and billing. I have had to talk with at least five different people each time. They do not keep record of previous conversations so you have to explain the issue about 30 different times to get anything done.

Verizon and its collection agencies are harassing me for $400.00. Due to my husband's prolonged illness I was unable to pay the final bill on my Verizon account. When Verizon placed the account in Collections on my STELLAR credit report I scrapped up the money to pay the $400 bill for Verizon to remove it off my credit report. I was told that even if I pay the debt, the collection will remain on my account adversely affecting my credit score for 7 years. How deplorable. I explained to Verizon the devastation my husband's hospitalization has caused my family. Why must they add more trauma to a family already suffering from trauma. I want the collection harassment to stop. I want the collection removed in writing and I will pay VERIZON not some collection agency.

I have been working for a Wireless Network build company in the US for a very long time, in that capacity I was forced to have AT&T. Now when I retired I decided to test VZN, UNBEATABLE, FLEXIBLE, SIMPLY THE BEST. Not only the wireless service but also to deal / work with. Test it, I promise you won't be disappointed.

I have a bad experience with Verizon upgrade and trade in values promo as mentioned in Ads "There is NO CONTRACT req'." However, when I activate an upgrade device with trade in, well Verizon do a recurring promo credits 24 months applied to account. That mean you stuck with them for 24 months to get your credits from trade in values. That is nonsense to me how people willing to sell an item for 24 months payment recurring. Apple store or anywhere else will get cash or credit instantly.

I been a Verizon customer for over two years. I have noticed a trend with their service I don't like. Every time they want to do an update on your phone, verizon start cutting your reception or interrupting your messages to force you to do a restart. All upgrades they install are non reversible. Now they have been trying to get me to upgrade, so they did an update to cut my reception. My phone drops connections repeatedly in areas where I normally have awesome reception. The latest update installed this morning will not let my phone charge to 100% capacity. After six hours of charging it only goes up to eighty percent and is discharging nearly four times faster. But my email is flooded with offers to come upgrade my phone. Upgrade will not be needed if verizon quit destroying the product and service for which I am paying. Would not recommend this service or its product to anyone.

Recently my son joined the family company, his old employer always provided their sales force with Verizon service (their sales calls are mostly in a metro area). Anyway, he felt that switching to Verizon and porting our numbers over there would be a good idea. We switched and it has been a huge mistake!!!! Their service isn't any better than any other carrier, the phones they pushed on us are really trash iPhone 7s, they are the most useless hard to use pieces of junk I have ever held in my hands.

I had AT&T but I wanted to switch because of really bad signal I have at my house outside the city. I asked Verizon if they have good coverage where I live. They said yes. So I switched but this was a bad idea because I would get lots of drop calls at my house and that is not the worse also in the city. So their coverage is not that great. And internet is worse because of "heavy traffic" but with AT&T I never had heavy traffic they just reduce my speed when I pass my data limit, and at times AT&T reduced speed was still faster than Verizon unlimited. Will go back to AT&T when I finish paying my phones. So unlimited Verizon is not worth it. Maybe if you upgrade to $10 more...which I doubt.

To start I got an email that I activated my service before I actually did it. Then when I DID try to activate, the website said I had already registered with a secret question that I NEVER put in & did not know answer OF COURSE. So online chat keeps saying "log in" which I cannot DO AS PREVIOUS STATED & now I'm on hold for 23 minutes so far just to set up service---ALREADY I WANT TO CANCEL MY SERVICE & I'M NOT EVEN STARTED---SORRY SORRY EXCUSE.

From 11/13/2019to 11/15/2019 I have been on the phone with Verizon for 3 days, each time many hours, and on hold for hours. I am just trying to order an iPhone 11 for my daughter. They never send the phones and charge my bank account over $1,600. Phone was supposed to be delivered overnight - never came. I had to call Verizon Fraud department for them to tell me that the phone is not being delivered because the delivery address is going to a different address other than mine, even though the Verizon rep. TOOK THE ADDRESS FROM ME OVER THE PHONE!!! I have never been so frustrated in my life with the sorry customer service Verizon has. Totally incompetent!!! They just put you on hold for 45 minutes and transfer you to someone else. It's amazing this company can stay in business!!!

Wait times are extremely long to talk to anyone and when you finally get someone they work very slowly. You literally need to allow a couple of hours for the call including wait time. At the end of the call the issue was still not resolved. I have been a customer for years with numerous devices on my plan but at this point, I plan to look for another carrier.

I was opening A new landline service Verizon, and I had to contact them over the phone to activate the service. I kept on trying to reach them and every time after waiting for an hour or more for someone to pick up the phone for me, they told me it's not their department, and they will transfer me to someone else.... I'm trying already 2 weeks, and my landline is still not activated yet! I have no way to get my landline activated. This company is treating their costumers worse than homeless cats. I've never had such an experience with a company. And certainly the last time I'm using a service of Verizon.

I cancelled my service after 4 years of being with them and paid the remaining balance off. One month later they sent me a bill in the mail with a $25 late charge. I called the company and was on hold for over 2 hours straightening the mess out. I was assured by the phone rep that the matter was handled and that my account was closed and my acct was paid for in full. Today I got a letter in the mail from a collection agency for $114.06, the creditor is Verizon Wireless. This company should not be in business.

Upon ordering an upgrade to my son's cell phone as a X-MAS gift I stumbled across a Verizon Navigator fee. I usually pay the phone based on total fee using the phone and never review the statement! I learned a hard lesson when I came to find out I have been paying for this service since 2015 for approx 4 years. I called Verizon to inquire about this and after a few hours of being transferred from person to person and department to department, I was told I basically am screwed. Something I never authorized, something they can see I never used! And I was told it’s my fault and I need to review every statement! Lesson learned not only will I review statements going forward I came to find out I can leave after 12 or so years for less money and will receive more in return. Funny thing I spoke to other people that told me these things have mysteriously appeared on their bill from time to time! Check your statements carefully.

I have been a long time Sprint customer. Verizon was offering Deals with a $200.00 rebate and iPhone 11 -- if you switch. Me being a dummy went to switch. Gave Verizon my Sprint phone for the promotional credit --- " Worse Mistake Ever". Sprint sent me a bill for $800.00 for an iPhone6. Verizon after 3mnths of Service still states that they are in the process of processing the rebate card. Verizon is bogus and liars in regards to switching. Don't do it. Rebate is not worth the billed service from your previous carrier.

I cant use my cell phone at my house. It's been a horror show for the past 2 wks. No one can hear me, I get cut off, it takes a long time to connect. I try to call Verizon Wireless. I am on hold forever. They tell me to try their link and I am put on hold forever. No one comes back on the live chat. You sit wasting your entire time off waiting to file a complaint and no one ever answers. I am fed up. I pay my bill for what?? Does anyone have a phone number for the Federal Communications people to file a complaint.

My list of grievances with Verizon is pretty long, starting from reception of my first, highly inaccurate bill, to incorrect device/phone number assignments and most recently, possibly the most bungled purchasing experience I've ever had. Mind you, this disaster was a concerted effort between Verizon and UPS, without the other, neither would have shone quite as spectacularly in this particular shit show as they did.

Really unhappy with customer service and service of Verizon. In spite of numerous complaints, service did not improve and then when I switched out, I was slapped with a 750$ charge because apparently I was a few days short of a time commitment. I have been a customer for over 12 years and that wasn’t given any credit. Never coming back to Verizon.

Sure over the course of the first 6 months my service was great, the cost was consistent and the service and data was fast and great. THEN my cost went up by 80 bucks. The service was so bad I have to stand outside my house to make calls without them dropping and it takes 6 min sometime to load websites and sending any kind of photo or attachment to my own husband whom is on the same network takes just as long. I have reached out to them on their app about these issues and they blame my phone and try to get me to upgrade. I have the iPhone 6 with unlimited service and why would it work great for the first 6 months then stop if it was the phone. I actually have a video of how long it takes to even send a message to my husband with an attachment. Please reconsider before getting Verizon service.

Worst company/customer service ever! They actually charge $7 to talk to a live rep! Denial of technical issues & then 2 fruitless attempts at fixing it. They are still harassing my aunt with daily robo calls 15 years after she cancelled her service!

I don't usually write bad reviews unless I've had a really horrible experience. I signed up with Verizon in June 2019. Everything was fine until two days ago when I had to call their customer service. First of all, they don't answer the phone and they are always experiencing long wait times. I gave up after holding for thirty minutes and called my local Verizon store. They also don't answer their phones. I had a problem with my phone which the representative at the store said he fixed. I'm not sure what he did but somehow he added on some new features that I didn't know about or ask for. This meant my bill would now be $50.00 a month higher.

They've made 3 billing mistakes now in the last year and a half. Two were "Whoops, we failed to apply that promotional credit we promised." One was "Whoops, we're accidentally charging you for Total Mobile Protection which you already declined in the store." I've spent hours dealing with these, waiting on the phone, then dealing with inept or rude customer service people. They gave a paltry credit for two of these after I had to angrily ask for it. Advice: don't trust them, watch your bill, and demand a credit when they make a mistake. These billing mistakes are probably deliberate and widely-practiced as a way to boost revenues because most people don't notice them or don't take the excruciating time to deal with it. It's a class-action lawsuit waiting to happen.

I received an email offering an iPhone 7 at zero dollars per month if you just add a line. I walked into the Verizon store in Huntington Beach on beach Boulevard and Heil, We were assigned to Lucas who I thought was genuine as we were building rapport and he was telling me that he was starting a water company on the side and he's in the middle of designing bottles.

When I was closing my Verizon plan before leaving to live abroad for 8 months, I repeated asked the person helping me if all my bills with the company had been paid and if there would be any more payments/bills associated with this account. I was told that my account was paid up and that it was closed in good standing. Cue to today, when I checked my credit report to discover that there had apparently been a $75 final payment outstanding, of which I had never been notified in the last year, and the debt had been sold to a collections agency 6 months prior! So my credit report has gone down 40 points over a $75 bill that I was told didn't exist, and had never heard of until I saw it reflected on my credit report, which fortunately I check every six months.

I had an issue I couldn't figure out about my phone, so I went back to the store where I purchased it for help. The MAN WHO SOLD ME THE PHONE IN THE FIRST PLACE, told me my phone was crap. Literally. And he couldn't possibly help me. He ushered me out of the store and told me to call a service number. Great.

Got 2 phones, iPhone XR, with Mother's Day Special buy 1 get 1 free. They gave me a number already in use. I used the phone for 24 hours and began getting TMs and bank account notices meant for whomever the number belonged to. Went in on May 28th and they gave me another number. That, too was already in use. I went online and couldn't pay the bill because I couldn't access the account as the number was associated with another account. I then went into the local Verizon Store multiple times to resolve the issue over the next 5 months, for over 1 hour each time.

I switched from AT&T GoPhone, which I had for years. I had an unlimited, with a 74 dollar android phone, and this was all howdy doody for me, because I am a simple, single mom in my thirties who am too busy to be bothered with fancy extravagances. However, I have a soon to be 11 year old girl, who I made the mistake of buying a Cricket phone at nine years old (cheaper than my Gophone) and let her have at it. Thinking erroneously that she was mature and "sweet" enough to stay out of trouble, I didn't think to check the little booger's phone much. When I finally did, I said," Woah! You're grounded from electronics indefinitely."

Every month Verizon Wireless was incrementally climbing up. Fees tiny though added up. I went paperless to try to get the $5.00 off. It was not. Then went online banking direct to save MORE?? Was not. Finally switched after 10 years of being a wirelss customer with verizon. I switched out to COMCAST/Xfinity Wirelss. Only cell phone. No home no internet. Using my cell phone hotspot for a month to see if truly my bill will be under $50.00 for UNLIMITED usage.

I have limited time so every time I get a notice that 'rewards' are to expire, I give another attempt to find them - let alone use them. All my other reward accounts are simple and easy to redeem. I believe that Verizon pretends to give rewards but instead you just get frustration and they never have to redeem them. What a sham.

Total garbage customer service. Talked to an agent about data charges... Agent acknowledged that it wasn’t correct and said they’d correct my bill. Contacted Verizon two weeks later and there is “nothing in the notes” about it. All over $100. Bye bye Verizon after all these years of being a loyal customer.

Wow the agent felt that military Is the lucky to get a discount from Verizon. She was extremely Nonchalant and disrespectful. Just blew me away ... I guess we don’t deserve the discount.... Just really ruined my day. What’s the problem with me calling in inquiring about my military discount? It seems really upset her.

My wife and I started our business and needed to switch from Cincinnati Bell. Best decision we ever made, I actually went online and talk to an agent and not only switch from Cincinnati Bell but from AT&T Wireless. We went with unlimited plan, which included jet pack and brought our cell phones. The Verizon agent said we qualify for (2) $250 Prepaid cards which I just received today on 10-31-2019. Excellent service and great people. Very happy with our plan and our very fast 4G coverage. Thank you Verizon. Team **.

I've been a (military) customer for almost 15 years, despite the challenges they put my family thru to include cutting service (due to billing issues on their end) etc etc. Fast forward to today, the customer service representative could not give me an explanation (or was talking in circles), said they'd transfer me to a manager, but instead sent me to billing and collections (bill was paid in full). The billing rep apologize and said they'd connect me back to Customer Service (but did take time to give me an 800 number to them) but hung up. The erroneous billing errors, collection notices and service disruptions are getting to be a bit much, especially when traveling. Once this contract is done so will me and the family be with ALL our Verizon Services to include Fios. Too bad, I really liked Fios.

I had Verizon for 10 years and had no problems. I switched to AT&T as they had a great veteran program. I had autopay with Verizon and called and cancelled my services. One line that we told them to cancel was not switched, since we no longer needed that line. Without our authorization, Verizon kept charging that line the full price of $100 per month because they said they keep the line open "in case we wanted to use that phone". Seriously?!!? And because it took me a few months to even realize it due to autopay, they refused to credit the $500 they took from my account.

I live just outside of Clarksville, Va. I had Alltel Wireless when we moved here 11 years ago. Their service was great. About 6 months after Verizon took over the wireless service in our area, the service degraded to poor. We had dropped calls in every part of the house. We had to go outside to make wireless calls. After many complaints, Verizon improved it slightly, but has not been able to provide the same quality of service we had with Alltel. If Verizon purchased the existing Alltel hardware, they must have reassigned the channels we were on to someone else. If they purchased new hardware, it must be of lesser quality than what Alltel provided. Only once, a Verizon tech I talked to made a software change, and the service was improved for about 4 months. Then it went back to poor. No such luck since then.

I called to get information off an account that I pay monthly (auto pay no statements mailed) for my boss as I received a bill in the mail. When I FINALLY got through all the prompts and was able to speak to someone they wouldn't speak to me because I'm not on the account (expected). What I didn't expect was when I told her the account holder was available to speak to so he could verify the account I was told he couldn't verify the account over the phone because they don't know that it is him. I am extremely confused as to how they can offer anyone customer service if they cannot call in as they cannot verify who you are when you call in. I am glad that my personal service is not through Verizon as I couldn't handle to pay the extreme prices (vs. other carries) as well as lack of availability for customer service.

My husband's Blade Vantage ZTE (android) phone has been having Bluetooth issues. It is "ON" but shows as disconnected when you look in settings. When you touch on "bluetooth" his car shows up and 2 other "devices" that say there was no PIN or passkey. In the past this was not necessary to access bluetooth in our home or in his car. It just automatically connected.

Let's start with the definition of "Upgrade": verb - raise (something) to a higher standard, in particular improve (equipment or machinery) by adding or replacing components. How, under this definition does Verizon consider any phone replacement as a transaction worth a $40 "upgrade fee"? My current phone is acting up, largely due to it having far more features than I need.

I stop in the Verizon store near my home and explain that my granddaughter’s iPhone 6 won’t hold a charge. The male (we’ll call him guy#1) pulls up my account and he tells me that I have the insurance plan that covers three phones on my account for three claims each. I respond with asking what I need to do next. Guy#1 suggests I call in to Asurion to start a claim and he hands me a pamphlet explaining the process and tells me that Asurion has bought a company called UbreakIfix and that there’s a UbreakIfix store just down the street.

Well do I start, I got enticed into signing up with Verizon business wireless with an offer of BOGO, for buy 2 phones get 2 free. Basically I was told that I was to be getting a monthly credit in 2 months which never happened. After my 52nd call a year later, month after month they agreed that they will get me the payment for the 2 phones. I got a 1450 (credit on the bill) but I still owed them according to them for this month 397.60. Basically I assumed that if my bill is $280 a month and I'm getting a credit that large I was to get a few months without paying my phone bill. Little did I know that I was still supposedly ended up being at 397.60 for the month after they applied the credit.

I was with Sprint for ten years and always had billing issues but liked their Apple iPhone upgrades so I stayed until I kept hearing about Verizon and their great service. I decided to check it out and Cody from the Verizon store in Deerfield Beach, FL was amazing. I got two Apple upgrades and his service was amazing. It was a week ago and he still checked in to see if my family needed anything. Highly recommend him & Verizon.

I’m so done with Verizon. Switched to the unlimited plan which sucks btw and i was charged for both plans the 5G + the unlimited one and none of the plans was prorated for that month. + they added another fee when I switched plan. I’m like WTF. You can’t just make feed up.

I was a loyal client of Verizon for 13 years. Ye they cost significantly more than the other carriers but I stayed with them year after year after year because of their superior customer service, and they had good coverage. I even bragged about them frequently SPECIFICALLY because of their excellent customer service.

I bought my phone in August and have had nothing but problems. I rarely have a signal, so I can't call out unless I have wifi. I have called and chatted online about this and everytime I hear a different reason. Calling tech support is ridiculous, chatting online gets me nowhere. I'm stuck paying for a phone that is basically useless. In my opinion dealing with Verizon is a nightmare.

I went to the nearest corporate Verizon store to get help transferring service to a new unlocked phone. The tech transferred the sim card and said none of the data would transfer because the old phone was not fully functional. I told him my old phone had serious display issues but was fully functional. I had been using it for at least a month in its current condition without any limitations in function. I also told him my contacts were in the Cloud. He had me log into my g-mail account (I have an Android phone) and did a few things. He then handed the phone back to me and reiterated that no data could be transferred because of the condition of the phone.

We have had Verizon Wireless service for over five years. In the past couple of months our service has been very poor - inconsistent connections, no more than two bars at any given time, calls getting dropped. Our neighbors have experienced the same problems. This has been happening across ALL of our devices, not just one phone. I called and was immediately connected to their "auto chat" support. I had to wait for close to 10 minutes before an agent started chatting with me. After 1 hour, the chat tech wanted me to do a hard reset on my device, which I did not want to do. The call was ended and their was zero resolution and no follow-up scheduled. The tech was terrible and it was clear he did not know the iPhone. Looking at other options, either AT&T or T Mobile at this point.

Let me tell you a story about my customer service experience with Verizon. Yesterday I went online to switch from my current service which is Straight Talk to verizon. Did the setup online, went and picked up my phone at the store. Everything was fine. When I got home I attempted to port my phone number from straight talk to verizon. For some reason I was unable to do so. So I called the help line, that was listed where I was trying to port my number online. Not only did I have an insane wait time but once I was finally able to talk to a person I just kept being bounced from department to department. No one helped me.

I signed up with Verizon. I travel for work and Verizon wasn’t the best option for me. The signal was bad on some areas. I had a plan with 4 lines and at the end of the month I switched to ATT. I received a billed for over 700 dlls. They charged me 50 dlls for activation per phone and they added insurance to my devices. I had my own devices and I never requested I insurance. I called to ask why the bill was so high and they said that it’s for the diary and last month. I only used their services for one month. They said it was their policy. Never again will I do business with Verizon.

I'm simply trying to trade in my old iPhone for a new one and had to make an appointment. The fellow was nice enough, but the experience of going to almost any Verizon store is about as much fun as going to the DMV. I've had no help in removing my data, or getting the new phone set up (this is after 1.5 hours at the Verizon store) and they won't even send back the old phone. YOU get the privilege of packaging it up in their materials and trotting over to UPS. What is wrong with these people? And if you try to get help by phone, their automated phone system makes you type in your pin and whatever numbers you're requested to do, and then says that their automated service is unable to help you with your request.

Chatted, stated that I thought "Go Unlimited" meant more data or "unlimited" data. Nope. You get 4G with 30GBs which last, oh, maybe four or five days, then you're back to 3G at about .600. Apparently, if you argue with them, or make it known that you are dissatisfied with their service, they can slow you down even more. Tonight's test, after the chat, went down to 0.14. My what a wonderful, great ... WATCH OUT FOR THE SMALL PRINT company they are proving to be.

Over the past few years the service has declined and the way they treat me as a paying customer has declined. If you are going to be the most expensive cellular service then you should be the best. I’m tired of paying this much money for the same service I can get for half price. Regards.

I called to speak with a Verizon wireless customer representative and was on hold for 32 minutes and 17 seconds. I finally had to hang up. This was after I tried to contact the customer service representative using the live chat app. I was waiting for almost 8 minutes without anyone responding. This is ridiculously bad customer service for what is supposedly one of the “best” wireless companies. I never received the help I needed.

I am a truck driver. I've tried Simple, T-MOBILE, Spectrum and lately Verizon. No different between them except I am now paying much more for the same service I can get from Simple Mobile or T-MOBILE for way much less. For my bad luck I purchased a phone which I am thinking very seriously now to pay it off at once and switch back to Simple or T-MOBILE. Verizon is nothing but big publicity, don't fall in their trap.

Verizon allowed someone..scammer. In another state. Order 3 new cell phones. Mailed to an address in Florida. I do not live in Florida. They allowed them to change my password. Order 3 new phones. Total of $3500. Did NOT alert me of changes. I have two step notifications. Text and email. I did not!!! receive a notification of these changes. With a change in address and this huge order!!!

I tried to make a change to my account - it has been 96 hours, Verizon said the change would take place within 24 hours. Customer service could not do anything to help my situation. There are so many roadblocks and processes that actual owners of accounts have no control over their account. Verizon should eliminate all of the roadblocks that prevent you from effectively using the account you pay for, and ask you if you want extra security measures before effectively blocking you from your account. Further, it's essential that they eliminate all the red tape so that there is an actual purpose for its Customer Service - red tape is for bureaucrats, not a private company.

Verizon service is a 5 on the scale of 10. Their internet service is not what they offer, All you have to do is measure the speed and measure it 3 time a day for 5 days or 30 day and you Will see that is 10 percent of what they offer. In my particular case even the phone service stop working as I got an international service that included Mexico, what they had to say, "we are having some issues and they will resolve as soon as possible." As anyone would I left them, paid up until the day I did! I'm still getting billed for unknown reason. I'm not even going to waste my time with their harassment. Just remember YOU ARE WARN. Any other carrier will do just as good for less.

My son, who was stationed in japan, went to Verizon to get a plan and added me to manage it while he was deployed. The plan was unlimited and had 2 lines. The offer was BOGO and my son gave me the free phone. The next time he came home he dropped his and needed another. It was a year and 3 months into our plan. Well he went to Verizon and he had to upgrade to get a phone immediately because he was flying out the next day. He paid off the remaining balance on his broken phone and upgraded for a newer phone with increased monthly payment. So I checked our bill and it seems that Verizon has a different meaning for buy one get one free than any other store.

I bought the newer wireless home phone and couldn't get it to work. Called the number and they had no clue and told me to take it back to the store. So I drive back up again and they tell me for some reason the computer didn't automatically install my number on the box. He does it manually and says should be good now. Go home and same problem. Call the number again and got fed up with the inexperience of the people they have answering the phones and just decided to take back. Once again go to the store and left after an hour of waiting. I think 5 people were in the store the whole time so not busy. So I still have it and sure they will try and charge me 50 dollars for a restocking fee for something that never worked. I'll be looking for a new carrier.

I tried to reach a person regarding usage on my data with Verizon based on a previous conversation that I had with an agent. (By the way, they only answered the call that time because they thought I wanted to upgrade.) I was put thru to my only option. A chat line. Waited while my phone was dying. I was pinging the entire time,. asking for a number letting them know my phone was dying. They finally got a person who could not have possibly understood because my need was not a textbook request, which I wouldn't have called if it were not. They sent me a number again to call and disconnected. The SERVICE with VERIZON is the worst and as soon as I can, I will be jumping to another provider. Unbelievable lies. They DO NOT care one bit about our time to get the proper service. Let's face it. This company CAN afford to pay for more and decent customer support.

I use Verizon prepaid for a hotspot for wifi. I've experienced poor service when there's a bunch of people around, so I looked into. I found, and they confirmed, that service is throttled during network congestion. After being on the phone/hold/chat for a couple hours I requested they call me back the following morning. They did, over an hour late, with information pertaining to another account under a different name and was telling me about that customer's account. The rep. couldn't help me, but put on on hold, again, with tech support. Tech said then that they couldn't address the issue, but wanted to run a basic reset, which I did not want or need. I asked to be transferred to Tier 2, who Should be able to provide some options.

I purchased the new XR for my daughter, she wanted a $39 case and a $10 pop socket for her brand new phone, not a “Vanity Case” either.... The Symmetry Clear case. It’s been two weeks, and $50.33 later and she had to go buy yet another case to keep her phone protected! Next to impossible to get a human being on the line.... I am on hold now and that mind numb-ing tune is making me insane. 26 mins and counting!

They keep you on hold forever, switch you from department to department, send you pins to access your account and still do not resolve issues. They also charge for help setting up their services...I am not happy with Verizon and will switch providers the first chance I get.

We switched from Sprint to Verizon expecting better overall service on 4 lines in various locations since two are at college. While we found usually better or the same service, LTE several bars outdoors or in the car, indoors we would need to use WiFi. The transition from WiFi to service while exiting a building, including our home, resulted in dropped calls. Indoor service is virtually non-existent. I tried everything to try to remain with Verizon. Numerous calls to Tech Support and a trip to the Apple Store. After two weeks we returned to Sprint who offered to waive activation fees since we were able to reactivate our account.

I preordered this latest iPhone. First tried to go thru my local store (I always try to support brick and mortar) and Verizon has a policy in place that I had to go thru app. Somehow the payment defaulted to an old card, and hey glitches and typos happen. Who knows what caused it. I do everything thru the app, I hardly check my email which is apparently how they chose to notify me of my default. They send me text messages at 10 pm with links to upgrade, but not one text or app alert. I checked the order details in the app every day for updates. Nothing. And because it was a preorder, it was weeks before it became definite it hadn’t shipped on time.

Received a solid year of good service from Verizon. Really, we have no complaints about the actual performance of the gear and services we paid for. At the end of our contract, I tried to terminate the service, as we found some cheaper alternatives in our area. My call to customer support is rejected 6 times in two days. The computer on the phone says "Sorry, your call cannot be processed at this time" and it hangs up on me. I try their cancellation line as well, "Sorry, we can't cancel Jetpacks. You'll have to call customer support". I tried calling a local Verizon retailer to see if they can do it. Nope!

Brian ** from the Camillus NY location was awesome and helped my ex wife with any questions she had, and was so beyond patient with us through the whole entire process. I am very happy with the customer service Brian provided to us. Thank you Verizon!!

My 85 year old uncle was on his grandson’s cellphone account and they wanted to get him on his own account, My uncle drove to the business selling for Verizon (it is 60 miles ONE WAY). They told him he couldn’t get off the account unless his grandson was with him—another 60 mile trip one way, So they got that issue resolved, he went back, for the third time, was going to get his new phone and guess what? Verizon then asked for his original social security card. Wasn’t enough that he sent them his driver's license and gave them his social security number. So this 85 year old man has driven 360 miles total and they STILL want him to give them his social security card! Number isn’t sufficient. He didn’t pass their security questions because he couldn’t remember the amount of his payment from three vehicles ago. Did I mention this is an 85 year old man? Should be really proud of themselves.

I canceled service with Verizon Wireless on August 23rd 2019. I had paid my new bill August 20. I paid 3 weeks early as it was due September 10th. My cycle ran from the 18th to the 18th. I had only used 5 days of my new cycle. Yet had paid the month in full. They kept telling me my refund was on the way. After a month and a half I give up. It's pretty pathetic that big tech giant Verizon Wireless robs a man of his $98 after 10 years without one late payment. I will go without a phone before I ever use them again. I switched to Sprint. Got a brand new Samsung and free tablet with unlimited service and still paying $10 less than I was paying Verizon with an old 5 year old outdated phone. I can see why all your reviews are switching to one star reviews. Another few years and Verizon will be out of business.

I pre-ordered an iPhone 11 on Sept 18, I was told I would receive my phone on Sept 20th. I did not receive my phone and when I called I was told the technical support person put in my credit card # wrong. However they had my credit card for years as they bill it every month. After being on the phone and on line for a total of 5 hrs I was told by a supervisor they had fixed the problem, credited my account for activation fee and ensured me I would have my phone on Monday. On Monday my phone did not arrive when I call again and was on hold again. I was told there still was an error and I would have to cancel that order and re-order the same phone.

Verizon has completely gone to greed! Customer service is non existent unless you want to pay add on fee of $7!!! Ridiculous! We already overpay on our monthly bill for this service! Down the hill with Verizon!

I have been with Verizon for about 15 years and am extremely disappointed by their customer service every time I have to deal with them. I just spent 2.5 hours on hold for an issue that should never have occurred and at the least handled months ago when I had to get in contact with them. If I could get a person on the phone I would cancel my service with them. It blows my mind the lack of integrity and poor service they provide. I constantly feel like I am being lied to and robbed.

While I do love Verizon customer service agents, the wait time to talk to a human is ridiculous!!! It is always 25 minutes to 45 minutes no matter the time of day! I've been a Verizon customer for 6 years and the wait time only seems to get longer! It used to be 10-15 minutes. Now 25 minutes feels like a short wait.

We added a one-month international plan for a trip to Italy. The start and stop date were recorded by an online representative. However, when we returned, the following month included a charge for another month. We contacted an online billing specialist who agreed that the charge was in error and assured us it was resolved (and, at our request, gave us a small credit for our trouble). Two months passed. All was well. Then all international charges again appeared on our bill (totaling about $150 dollars). Another call, again with a long wait, was necessary to again get the charges removed from our bill. We're waiting to see if they reappear. We wonder how many Verizon customers pay their bills without checking or contending with the hassle of correcting the bill. Very suspicious.

Please be very cautious and worried if you ever change your wireless plan with Verizon. I have had a family shared plan for many years. I recently changed the plan to get more data. So the price for my plan went up 6% (from $212 to $225). However, the tax and fee went up 65% (from $20 to $33). When I called customer service asking for explanation for this exorbitant tax and fee increase, nobody can give me any explanation except that they can’t do anything about tax and fee. I just have to put up with this. So basically, I got a data plan increase that only worth $12. But I actually have to pay additional $13 increase in tax and fee on top of the increase of the plan fee.

Verizon Wireless will never offer great deals to their existing customers. Only the new ones. I have been a customer for 23 years and I think it is time to move on and maybe get a little more respect from other companies.

My daughter (a database manager) died recently, and the police were investigating her death. I volunteered to help the detective by providing the call and text logs from her (locked) phone, because this info was available to me since she was on my Verizon Plan. When I went online to retrieve this info, I could not access it because Verizon claimed to be using it for 2 days to prepare my bill. Since 2 days is a long time in a criminal investigation, I engaged their chat line to try to retrieve the info in a more timely fashion.

This is the second time a representative from Verizon Wireless Customer Service phone center has did this to me! I understand that the call center closes at 2100 or 9 pm, however, I would think if I called in half an hour earlier and started my call, they would at least answer my questions, help me fix my problems, or at least have the courtesy to tell me, "hey look, we want to go home, why don't you call back tomorrow morning." I would be more than glad to do that. However, both times, the representatives found some excuse to put me on hold, and I have been on hold for 40 mins now, and never got picked up again. Please Verizon, just tell me to call back, I can live with that, you really don't need to lie to me, telling me that you are fixing my problems, and left me on hold. I don't like my time being wasted.

I have been a Verizon customer for as long as Verizon has been around. And, I am absolutely miserable. From their in-store to call-in customer service, I would give them Minus-5 stars if I could. They act like robots in the store unable to help based on "corporate" (bought a new iPhone 3 weeks ago and not working but won't replace with a new one, only refurbished). And when I complained on Twitter, received a fake response with zero ZERO follow up. If you call in the *611 number, you are put on hold forever and then DISCONNECTED. I've been disconnected 4 times in the last hour. I hate Verizon and my personal opinion is that you should run screaming from them.

I once had Verizon service almost 6 years ago, my plan was cheaper at the time than the plan I switched to with T-Mobile. Due to a horrendous customer experience I decided I would rather pay more with T-Mobile than to continue service with a company that provides such poor customer service where I did not feel valued. 6 years later I see an amazing promotion Verizon was running and decided to bring colleagues together to get an account with Verizon and take advantage of such a great promotion. I was still skeptical on switching over so I brought one of the lines on my account to attempt to give them another shot and see how the service has changed over time. Sadly I became extremely disappointed with their inability to improve as a company.

I requested for porting my number from Xfinity mobile to Verizon prepaid through their website. I selected one of their prepaid plan and verified the eligibility of my number for porting. I paid $50 money. It has been 9 days and still porting is not done. There is nothing happening towards porting. Whenever I tried to call their porting service number, either the call gets disconnected before anything is being done or nobody pickup. I spent a lot of time contacting them but still no use. Now I wonder that how could it be even if my number ever ported. This is my worst nightmare of service.

We went to upgrade our phones on 9/15/19 and today is 9/23/19 and still no phones. We went to another reseller and they stated that the order was not even sent. I called - the agents gave me the runaround and asked me to call a Mr. ** at another location. When I did he wasn't there, then I called again and only got music. I also upset, since they sold us an older phone that is more expensive and did tell us we can get it for $100 less online. The reseller is called the Verizon Authorized retailer - GoWireless at the Valrico Commons at 1985 FL-60-, Valrico, Fl 33594.

I am very disappointed in Verizon. I have been with Verizon for over 10 years. Now, every time I call Customer Service, no matter the reason, Billing, Tech Support, etc., the hold time is extremely long. Doesn't matter the day of the week nor the time of day. Also, when we were forced to change our program to payments plans unless we had full balance to of phone cost, it was explained that we can Early Upgrade after 12 months of payments when we're on a 24 month agreement ALTHOUGH there's NO LONGER contacts. Well, an agreement is a contract, either way, their explanation DID NOT Hold true. We currently have a phone that we've been paying on for 13 months, have 11 payments left and was told we either pay balance or complete payments before upgrading! It's sad and disappointing things that I'm noticing!

Looking at customer review, just one word: Verizon services sucks. Customer service poor. Most costly service. LTE never worked on my iPad these weeks now. We pay 400$-500$ for device, plus devices every month! There seems to be no way to contact their customer service thru email.

Earlier this year I was shopping for a cell phone provider. Upon contacting Verizon I was told, "This is your lucky day." I was told they were running a buy one get one free promotion. After we designed the plan that was best suited for me, the sales rep congratulated me for taking advantage of their incredible BOGO free promotion. Five months and as many calls later I am informed I am not eligible because I didn't purchase the supreme phone plan. Had it ever been mentioned in the sales call I would have declined and looked elsewhere. Now I am locked in for two years. To the Verizon rep reading this review, your sales team is crooked and you owe me a free phone. Listen to the tape that is "Recorded for training purposes."

I can't understand why at 11:59am the night before my data resets I have 29 g bytes left but the next morning Verizon states I only have 13 to roll over. How can I use almost 15 g bytes in one day when I only use roughly 20 for the entire month. I call every month to question and get the same answer (you were not on wi fi), not true. Verizon is a crook. Would go to another carrier but other ones drop your calls too much. I think someone should look into Verizon's rollover data.

We had and still have major issues with changing over from T-Mobile to Verizon -- the GoWireless store where this mess started opened up 4 yes 4 accounts with my name and when we tried to get help from Verizon I was put through to Brandy. She seemed to be concerned during the call but afterwards when I sent 2 emails she was radio silent. I hate when companies you pay for a service act like you're a nuisance -- do they not get the people they ignore and treat bad are the people who pay their salaries?? At this point we have no choice but to pay off these phones as quickly (per Janeay Verizon CS is 14 days) and try to fix what's going on. P.S. Verizon I don't work for you, but when your supervisor doesn't care to help you leave it up to the customer to try and fix it -- shame on you.

I had Verizon for a month before they terminated my service. First I never received a bill email or text about my bill being due. I called customer service to try to come up with a resolution due to negligence I believe to be on them and they insisted I pay over 400.00 dollars saying I was 2 months past due. After they figured out that I wasn’t no apology. Just the demand for the money. They told me I would receive a 600.00 gift card that I never received and they would not work with me at all. Too expensive, poor customer service and just rude altogether. Also you don’t get service everywhere. I am going back to Cricket.

We purchased new phones. Quoted monthly bill $100 lower than the actual bill. I don't mean the first bill - I mean for 2 years. Try to call but always have to hold for an hour (no exaggeration) cannot contact via email. This company is terrible - try anyone else. You cannot resolve any issues... No way to get a person. Held an hour - still holding!!! Terrible!!!

A veritable nightmare of service over a three-week period - a failed online order placed through Verizon chat, inept store help, insufficient help from "headquarters," passing the buck answers, broken promises, promised calls not made and poor, insufficient customer service responses... 15 hours of calls, visits to stores, online queries... just to try to upgrade a phone. And the best Verizon can do is offer $50 of credit.

I went into the Verizon Wireless store on University Parkway in San Bernardino in December to get new service and I was told that with my new account I will receive a tablet for free and it would share the data with my phone. So I went ahead and got the tablet. Now I was reviewing my bill online and I noticed I’ve been paying for the tablet and for service on the tablet. I called customer service and was told there was nothing they can do because I signed for it.

I signed up for Verizon for business, the rep who signed me up put my employee as main contact. I have been through three years of literal hell trying to fix this mess. I have had top managers try to fix it only to have it revert to me not being a user on the system. I am the only user and I pay the bill. This year alone I have spent upwards of 27 hours trying to get this fixed, the techs just scratch their heads and agree it is a mess.

This company by far has the WORST customer service I've faced in the last 15 years! They botched my first attempt to activate a Gizmo. They kept my 35 dollar credit for over a year and still won't close the account. They again messed up a 2nd attempt to transfer my old account to a new Gizmo. It took me over 6 hr to set up an online account over 2 weeks of trying and being transferred on the phone multiple times! Now, I am enrolled in autopay and there is a 0.29 dollar balance that didn't pay for some reason, the website wants me to pay it but won't take payments under 1 dollar. How am I supposed to pay the balance?

So my wife received a new phone. We had problems transferring her data over to the new phone, so we called and after 37 minutes on hold to speak to somebody. Finally after all kinds of security questions the agent started to help us and of course the call dropped. One would think they would call you back, nope had to start all over, have now been on hold for an additional 25 minutes. Verizon is always way more money than any other carriers, I would pay it because I used to like the customer service, now it is not worth it! I think I am switching carriers at least if I sit on hold with another carrier it will be way cheaper. Today their only goal is not to speak to their customers. They want you to chase your tail on their stupid website that to be honest is useless, all it wants to do is of course sell you everything! This 20 year customer just became a carrier shopper!

I do not like these guys! They told me if I went from $80 to an actual phone plan it would be cheaper, so I did, but no it was not cheaper. It went from $80 to $130 then they said if I added another phone number it would only go up to $190, but no, I just got my bill and it was $323 because of first charge which they didn't even mention when I went in.

Last weekend, I went into the Verizon Copley Place store to get another box to hook up my television. I want to commend Aman for his excellent customer service during the four hours it took for me to get my television hooked up. He patiently dealt with the online customer service people when they claimed to be unable to give me an order number so he could give me the equipment. When I received the wrong equipment the first time I was in the store, he quickly took back the equipment and issued me the correct unit in spite of the online people. Aman made it clear that my satisfaction with service was his main goal. You should give him a promotion. While I was in the store, Aman was the only employee there who exhibited that he had a tie to his job. One of the staff clearly could not be bothered and the third person spent most of his time outside on a number of personal phone calls.

Earlier in the year I had my oldest on my plan. I ask Verizon what we both need to do for her to get on her own plan. We did what was asked. She failed to hold up to get and of the deal. I just found out she never paid. It went to collection on my Social Security #. If someone ask you what you need to do, you do it, and you find out many months later they are incompetent, and you are still responsible, not a good company to deal with. Take heed and beware. You could get screwed like it did.

Called them multiple times and all I get is the run around. Come on Verizon. All I want to do is pay my bill on my hotspot. Quit jerking customers around. This ain't a game. If I could rate lower I'd rate a -25 for sure for the games you play.

I have been a user of Verizon Wireless network for 8 years and throughout the years I noticed how much Verizon was great and how it got really bad. The service is terrible now, I got call drops all the time and barely any connection.

After sitting on hold: 31 minutes.44 seconds my call dropped! Recording said I would get quicker service if I logged in online-BUT that is my problem... I CAN'T get logged in. I thought ATT was bad... This is WORSE.

I wanted refund, didn't get it, was charged $30.40 this month and don't have service with them since 8-16-19, they are not honest. Don't think I'll ever go back to Verizon for service, internet, cable, they have pissed me off for the last time.

Their signals may be better than most wireless companies, but it seems they try really hard not to give you your rebate they promised. I submitted my rebate on 5/21/2019. I still did not receive. Everytime I call, they say it's pending and they sent a request for a review which will take 14 days. Here I am again telling me to wait another 14 days.

Updated on 10/09/2019: I signed up with Verizon because I wanted reliable service with a company that, in exchange for its exorbitant rates, provided excellent customer service. Verizon advertises internet (mobile) speeds, however, it never came close to delivering for me in the three weeks I was with them. If the problem was "network congestion," it should have resolved early in the morning (2AM...) or in regions with towers but low populations. No matter the time of day/night or location, my internet with Verizon was so slow I couldn't use it often.