Verizon Wireless Reviews

Worst experience with Verizon customer support. I fed up calling and chatting with them for the same issue. They are not on the same page and they are unable solve even the small things. I feeling bad why did I moved to verizon. I never experienced this worst customer service in USA. I am spending hours with customer service. Still the issue was not resolved.

After this experience I thought it was time to shine the bright light of day on this Verizon practice (some might say scam). I purchased an unlocked Iphone 11 Pro to replace my Iphone 6 at an Apple store. My current carrier was Verizon and I figured I would just stay with them. I did not add a line or in any way change my plan but the next month there was a $40 upgrade charge on my Verizon bill. What? I do review my bills so I called to find out why the charge. Verizon said I had an upgrade and there was a one time charge!

After 20 yrs with them, I had to cut my bills so I went to another Co that was half the price of Verizon. Phone was cutoff 21 days before billing cycle ended. I called customer service from a Verizon store and was told I actually had a credit coming after they re did invoice. Never got an invoice or a refund until I received a past due invoice 2 months after phone was turned off, with original amt. that was online when I called. Then they transferred me to a collection agency who said I owed that amt and had no recourse, that I supposedly had been told 20 yrs earlier they didn't recalculate invoices. Even though 2 months earlier their customer service said they did. Will never go back or encourage anyone to go to them. If you can get them to answer when you call you are doing good.

For years I simply wanted to add my wife as a "point of Contact" so she could go in and get help with her phone when needed. I have filled out paper forms, email forms, and did it on the phone with a representative - no help. My wife went to upgrade her phone to the IPhone 11. They 'accidentally' cancelled her order twice. They made her sit at the house on 5 different days to sign for the new phone and no phone showed up. They wouldn't talk to her because, of course, she was not listed as a 'Point of Contact'. It took 2 weeks for the phone to arrive. She still is not listed on the account despite all my attempts. Worst customer service I have ever experienced. P.S. I have never written a review about any other company before.

I have been a long time customer of Verizon (10+ years) and have NEVER had an issue until now. I upgraded from an iPhone 8 last year to an iPhone 10 so when I went to upgrade my phone this year (for the annual upgrade) I was not eligible because I did not get the "latest" iPhone last year (which was the XS).

I tried to purchase a simple prepaid flip phone for my elderly mother. The order failed because the package was sent to the wrong address. I noticed the discrepancy shortly after the order confirmation was emailed to me, but Verizon makes it very difficult to communicate with them without a phone number tied to the account in question, and I had not yet received the number. The following day I managed to reach someone who said she would try to cancel the order. That didn't work, so I talked to someone else when the delivery failed. I was promised a refund in one day. It didn't come. Then I was promised a refund in 4-5 days. Then I was told that the refund had been processed a week earlier. I just spent an hour on the phone waiting while "customer service" people passed the problem around and finally lost the connection.

I've had a terrible experience dealing with Verizon Wireless. They sold my company a wireless wifi system that totally failed to meet our requirements (which were made clear to verizon before we ordered it). Despite the service issues, Verizon tried to overcharge us for the wifi service. I finally had to contact their management team to resolve the issue, because customer service refused to help. The management contact agreed to terminate service, stop charging for the service and give full refund for the equipment, and did so in an email. However when I emailed him for return instructions, he ignored all 4 emails sent.

So Verizon wireless deactivated my number along with my phone and sim card! Now I have no number and a phone that no provider can turn on. It was their fault and all I got is a month of service, even tho I was only halfway thru the month I already paid for. So don't really get a full month do I? Thanks for the month and new number I did not want, but I still have a phone I can't use! I'm a single mom. I can't afford to just go buy a new one. Most definitely going to a new provider. This really is absolutely ridiculous!!!!

I bought a new phone in Verizon Wireless company store, and was told to activate it myself using the phone instructions. I had to spend hours to get the service switched from my old phone to the new. Is that a kind of service that we should expect from the company store, after we pay the activation fee and all other charges?

Verizon is the worst company for their long term customers! I will never have service with them again! They want to get you for every penny they can! I upgraded to unlimited which now they are making more money from me each month and they charge me 39 dollars each phone for switching plans!

Unless you like spending countless hours trying to resolve issues I would highly recommend you go with a different company. I have had countless issues regarding my services and billing. I have had to talk with at least five different people each time. They do not keep record of previous conversations so you have to explain the issue about 30 different times to get anything done.

Verizon and its collection agencies are harassing me for $400.00. Due to my husband's prolonged illness I was unable to pay the final bill on my Verizon account. When Verizon placed the account in Collections on my STELLAR credit report I scrapped up the money to pay the $400 bill for Verizon to remove it off my credit report. I was told that even if I pay the debt, the collection will remain on my account adversely affecting my credit score for 7 years. How deplorable. I explained to Verizon the devastation my husband's hospitalization has caused my family. Why must they add more trauma to a family already suffering from trauma. I want the collection harassment to stop. I want the collection removed in writing and I will pay VERIZON not some collection agency.

I have been working for a Wireless Network build company in the US for a very long time, in that capacity I was forced to have AT&T. Now when I retired I decided to test VZN, UNBEATABLE, FLEXIBLE, SIMPLY THE BEST. Not only the wireless service but also to deal / work with. Test it, I promise you won't be disappointed.

I have a bad experience with Verizon upgrade and trade in values promo as mentioned in Ads "There is NO CONTRACT req'." However, when I activate an upgrade device with trade in, well Verizon do a recurring promo credits 24 months applied to account. That mean you stuck with them for 24 months to get your credits from trade in values. That is nonsense to me how people willing to sell an item for 24 months payment recurring. Apple store or anywhere else will get cash or credit instantly.

I been a Verizon customer for over two years. I have noticed a trend with their service I don't like. Every time they want to do an update on your phone, verizon start cutting your reception or interrupting your messages to force you to do a restart. All upgrades they install are non reversible. Now they have been trying to get me to upgrade, so they did an update to cut my reception. My phone drops connections repeatedly in areas where I normally have awesome reception. The latest update installed this morning will not let my phone charge to 100% capacity. After six hours of charging it only goes up to eighty percent and is discharging nearly four times faster. But my email is flooded with offers to come upgrade my phone. Upgrade will not be needed if verizon quit destroying the product and service for which I am paying. Would not recommend this service or its product to anyone.

Recently my son joined the family company, his old employer always provided their sales force with Verizon service (their sales calls are mostly in a metro area). Anyway, he felt that switching to Verizon and porting our numbers over there would be a good idea. We switched and it has been a huge mistake!!!! Their service isn't any better than any other carrier, the phones they pushed on us are really trash iPhone 7s, they are the most useless hard to use pieces of junk I have ever held in my hands.

I had AT&T but I wanted to switch because of really bad signal I have at my house outside the city. I asked Verizon if they have good coverage where I live. They said yes. So I switched but this was a bad idea because I would get lots of drop calls at my house and that is not the worse also in the city. So their coverage is not that great. And internet is worse because of "heavy traffic" but with AT&T I never had heavy traffic they just reduce my speed when I pass my data limit, and at times AT&T reduced speed was still faster than Verizon unlimited. Will go back to AT&T when I finish paying my phones. So unlimited Verizon is not worth it. Maybe if you upgrade to $10 more...which I doubt.

To start I got an email that I activated my service before I actually did it. Then when I DID try to activate, the website said I had already registered with a secret question that I NEVER put in & did not know answer OF COURSE. So online chat keeps saying "log in" which I cannot DO AS PREVIOUS STATED & now I'm on hold for 23 minutes so far just to set up service---ALREADY I WANT TO CANCEL MY SERVICE & I'M NOT EVEN STARTED---SORRY SORRY EXCUSE.

From 11/13/2019to 11/15/2019 I have been on the phone with Verizon for 3 days, each time many hours, and on hold for hours. I am just trying to order an iPhone 11 for my daughter. They never send the phones and charge my bank account over $1,600. Phone was supposed to be delivered overnight - never came. I had to call Verizon Fraud department for them to tell me that the phone is not being delivered because the delivery address is going to a different address other than mine, even though the Verizon rep. TOOK THE ADDRESS FROM ME OVER THE PHONE!!! I have never been so frustrated in my life with the sorry customer service Verizon has. Totally incompetent!!! They just put you on hold for 45 minutes and transfer you to someone else. It's amazing this company can stay in business!!!

Wait times are extremely long to talk to anyone and when you finally get someone they work very slowly. You literally need to allow a couple of hours for the call including wait time. At the end of the call the issue was still not resolved. I have been a customer for years with numerous devices on my plan but at this point, I plan to look for another carrier.

I was opening A new landline service Verizon, and I had to contact them over the phone to activate the service. I kept on trying to reach them and every time after waiting for an hour or more for someone to pick up the phone for me, they told me it's not their department, and they will transfer me to someone else.... I'm trying already 2 weeks, and my landline is still not activated yet! I have no way to get my landline activated. This company is treating their costumers worse than homeless cats. I've never had such an experience with a company. And certainly the last time I'm using a service of Verizon.

I cancelled my service after 4 years of being with them and paid the remaining balance off. One month later they sent me a bill in the mail with a $25 late charge. I called the company and was on hold for over 2 hours straightening the mess out. I was assured by the phone rep that the matter was handled and that my account was closed and my acct was paid for in full. Today I got a letter in the mail from a collection agency for $114.06, the creditor is Verizon Wireless. This company should not be in business.

Upon ordering an upgrade to my son's cell phone as a X-MAS gift I stumbled across a Verizon Navigator fee. I usually pay the phone based on total fee using the phone and never review the statement! I learned a hard lesson when I came to find out I have been paying for this service since 2015 for approx 4 years. I called Verizon to inquire about this and after a few hours of being transferred from person to person and department to department, I was told I basically am screwed. Something I never authorized, something they can see I never used! And I was told it’s my fault and I need to review every statement! Lesson learned not only will I review statements going forward I came to find out I can leave after 12 or so years for less money and will receive more in return. Funny thing I spoke to other people that told me these things have mysteriously appeared on their bill from time to time! Check your statements carefully.

I have been a long time Sprint customer. Verizon was offering Deals with a $200.00 rebate and iPhone 11 -- if you switch. Me being a dummy went to switch. Gave Verizon my Sprint phone for the promotional credit --- " Worse Mistake Ever". Sprint sent me a bill for $800.00 for an iPhone6. Verizon after 3mnths of Service still states that they are in the process of processing the rebate card. Verizon is bogus and liars in regards to switching. Don't do it. Rebate is not worth the billed service from your previous carrier.

I cant use my cell phone at my house. It's been a horror show for the past 2 wks. No one can hear me, I get cut off, it takes a long time to connect. I try to call Verizon Wireless. I am on hold forever. They tell me to try their link and I am put on hold forever. No one comes back on the live chat. You sit wasting your entire time off waiting to file a complaint and no one ever answers. I am fed up. I pay my bill for what?? Does anyone have a phone number for the Federal Communications people to file a complaint.

My list of grievances with Verizon is pretty long, starting from reception of my first, highly inaccurate bill, to incorrect device/phone number assignments and most recently, possibly the most bungled purchasing experience I've ever had. Mind you, this disaster was a concerted effort between Verizon and UPS, without the other, neither would have shone quite as spectacularly in this particular shit show as they did.

Really unhappy with customer service and service of Verizon. In spite of numerous complaints, service did not improve and then when I switched out, I was slapped with a 750$ charge because apparently I was a few days short of a time commitment. I have been a customer for over 12 years and that wasn’t given any credit. Never coming back to Verizon.

Sure over the course of the first 6 months my service was great, the cost was consistent and the service and data was fast and great. THEN my cost went up by 80 bucks. The service was so bad I have to stand outside my house to make calls without them dropping and it takes 6 min sometime to load websites and sending any kind of photo or attachment to my own husband whom is on the same network takes just as long. I have reached out to them on their app about these issues and they blame my phone and try to get me to upgrade. I have the iPhone 6 with unlimited service and why would it work great for the first 6 months then stop if it was the phone. I actually have a video of how long it takes to even send a message to my husband with an attachment. Please reconsider before getting Verizon service.

Worst company/customer service ever! They actually charge $7 to talk to a live rep! Denial of technical issues & then 2 fruitless attempts at fixing it. They are still harassing my aunt with daily robo calls 15 years after she cancelled her service!

I don't usually write bad reviews unless I've had a really horrible experience. I signed up with Verizon in June 2019. Everything was fine until two days ago when I had to call their customer service. First of all, they don't answer the phone and they are always experiencing long wait times. I gave up after holding for thirty minutes and called my local Verizon store. They also don't answer their phones. I had a problem with my phone which the representative at the store said he fixed. I'm not sure what he did but somehow he added on some new features that I didn't know about or ask for. This meant my bill would now be $50.00 a month higher.

They've made 3 billing mistakes now in the last year and a half. Two were "Whoops, we failed to apply that promotional credit we promised." One was "Whoops, we're accidentally charging you for Total Mobile Protection which you already declined in the store." I've spent hours dealing with these, waiting on the phone, then dealing with inept or rude customer service people. They gave a paltry credit for two of these after I had to angrily ask for it. Advice: don't trust them, watch your bill, and demand a credit when they make a mistake. These billing mistakes are probably deliberate and widely-practiced as a way to boost revenues because most people don't notice them or don't take the excruciating time to deal with it. It's a class-action lawsuit waiting to happen.

I received an email offering an iPhone 7 at zero dollars per month if you just add a line. I walked into the Verizon store in Huntington Beach on beach Boulevard and Heil, We were assigned to Lucas who I thought was genuine as we were building rapport and he was telling me that he was starting a water company on the side and he's in the middle of designing bottles.

When I was closing my Verizon plan before leaving to live abroad for 8 months, I repeated asked the person helping me if all my bills with the company had been paid and if there would be any more payments/bills associated with this account. I was told that my account was paid up and that it was closed in good standing. Cue to today, when I checked my credit report to discover that there had apparently been a $75 final payment outstanding, of which I had never been notified in the last year, and the debt had been sold to a collections agency 6 months prior! So my credit report has gone down 40 points over a $75 bill that I was told didn't exist, and had never heard of until I saw it reflected on my credit report, which fortunately I check every six months.

I had an issue I couldn't figure out about my phone, so I went back to the store where I purchased it for help. The MAN WHO SOLD ME THE PHONE IN THE FIRST PLACE, told me my phone was crap. Literally. And he couldn't possibly help me. He ushered me out of the store and told me to call a service number. Great.

Got 2 phones, iPhone XR, with Mother's Day Special buy 1 get 1 free. They gave me a number already in use. I used the phone for 24 hours and began getting TMs and bank account notices meant for whomever the number belonged to. Went in on May 28th and they gave me another number. That, too was already in use. I went online and couldn't pay the bill because I couldn't access the account as the number was associated with another account. I then went into the local Verizon Store multiple times to resolve the issue over the next 5 months, for over 1 hour each time.

I switched from AT&T GoPhone, which I had for years. I had an unlimited, with a 74 dollar android phone, and this was all howdy doody for me, because I am a simple, single mom in my thirties who am too busy to be bothered with fancy extravagances. However, I have a soon to be 11 year old girl, who I made the mistake of buying a Cricket phone at nine years old (cheaper than my Gophone) and let her have at it. Thinking erroneously that she was mature and "sweet" enough to stay out of trouble, I didn't think to check the little booger's phone much. When I finally did, I said," Woah! You're grounded from electronics indefinitely."

Every month Verizon Wireless was incrementally climbing up. Fees tiny though added up. I went paperless to try to get the $5.00 off. It was not. Then went online banking direct to save MORE?? Was not. Finally switched after 10 years of being a wirelss customer with verizon. I switched out to COMCAST/Xfinity Wirelss. Only cell phone. No home no internet. Using my cell phone hotspot for a month to see if truly my bill will be under $50.00 for UNLIMITED usage.

I have limited time so every time I get a notice that 'rewards' are to expire, I give another attempt to find them - let alone use them. All my other reward accounts are simple and easy to redeem. I believe that Verizon pretends to give rewards but instead you just get frustration and they never have to redeem them. What a sham.

Total garbage customer service. Talked to an agent about data charges... Agent acknowledged that it wasn’t correct and said they’d correct my bill. Contacted Verizon two weeks later and there is “nothing in the notes” about it. All over $100. Bye bye Verizon after all these years of being a loyal customer.

Wow the agent felt that military Is the lucky to get a discount from Verizon. She was extremely Nonchalant and disrespectful. Just blew me away ... I guess we don’t deserve the discount.... Just really ruined my day. What’s the problem with me calling in inquiring about my military discount? It seems really upset her.

My wife and I started our business and needed to switch from Cincinnati Bell. Best decision we ever made, I actually went online and talk to an agent and not only switch from Cincinnati Bell but from AT&T Wireless. We went with unlimited plan, which included jet pack and brought our cell phones. The Verizon agent said we qualify for (2) $250 Prepaid cards which I just received today on 10-31-2019. Excellent service and great people. Very happy with our plan and our very fast 4G coverage. Thank you Verizon. Team **.

I've been a (military) customer for almost 15 years, despite the challenges they put my family thru to include cutting service (due to billing issues on their end) etc etc. Fast forward to today, the customer service representative could not give me an explanation (or was talking in circles), said they'd transfer me to a manager, but instead sent me to billing and collections (bill was paid in full). The billing rep apologize and said they'd connect me back to Customer Service (but did take time to give me an 800 number to them) but hung up. The erroneous billing errors, collection notices and service disruptions are getting to be a bit much, especially when traveling. Once this contract is done so will me and the family be with ALL our Verizon Services to include Fios. Too bad, I really liked Fios.

I had Verizon for 10 years and had no problems. I switched to AT&T as they had a great veteran program. I had autopay with Verizon and called and cancelled my services. One line that we told them to cancel was not switched, since we no longer needed that line. Without our authorization, Verizon kept charging that line the full price of $100 per month because they said they keep the line open "in case we wanted to use that phone". Seriously?!!? And because it took me a few months to even realize it due to autopay, they refused to credit the $500 they took from my account.

I live just outside of Clarksville, Va. I had Alltel Wireless when we moved here 11 years ago. Their service was great. About 6 months after Verizon took over the wireless service in our area, the service degraded to poor. We had dropped calls in every part of the house. We had to go outside to make wireless calls. After many complaints, Verizon improved it slightly, but has not been able to provide the same quality of service we had with Alltel. If Verizon purchased the existing Alltel hardware, they must have reassigned the channels we were on to someone else. If they purchased new hardware, it must be of lesser quality than what Alltel provided. Only once, a Verizon tech I talked to made a software change, and the service was improved for about 4 months. Then it went back to poor. No such luck since then.

I called to get information off an account that I pay monthly (auto pay no statements mailed) for my boss as I received a bill in the mail. When I FINALLY got through all the prompts and was able to speak to someone they wouldn't speak to me because I'm not on the account (expected). What I didn't expect was when I told her the account holder was available to speak to so he could verify the account I was told he couldn't verify the account over the phone because they don't know that it is him. I am extremely confused as to how they can offer anyone customer service if they cannot call in as they cannot verify who you are when you call in. I am glad that my personal service is not through Verizon as I couldn't handle to pay the extreme prices (vs. other carries) as well as lack of availability for customer service.

My husband's Blade Vantage ZTE (android) phone has been having Bluetooth issues. It is "ON" but shows as disconnected when you look in settings. When you touch on "bluetooth" his car shows up and 2 other "devices" that say there was no PIN or passkey. In the past this was not necessary to access bluetooth in our home or in his car. It just automatically connected.

Let's start with the definition of "Upgrade": verb - raise (something) to a higher standard, in particular improve (equipment or machinery) by adding or replacing components. How, under this definition does Verizon consider any phone replacement as a transaction worth a $40 "upgrade fee"? My current phone is acting up, largely due to it having far more features than I need.

I stop in the Verizon store near my home and explain that my granddaughter’s iPhone 6 won’t hold a charge. The male (we’ll call him guy#1) pulls up my account and he tells me that I have the insurance plan that covers three phones on my account for three claims each. I respond with asking what I need to do next. Guy#1 suggests I call in to Asurion to start a claim and he hands me a pamphlet explaining the process and tells me that Asurion has bought a company called UbreakIfix and that there’s a UbreakIfix store just down the street.

Well do I start, I got enticed into signing up with Verizon business wireless with an offer of BOGO, for buy 2 phones get 2 free. Basically I was told that I was to be getting a monthly credit in 2 months which never happened. After my 52nd call a year later, month after month they agreed that they will get me the payment for the 2 phones. I got a 1450 (credit on the bill) but I still owed them according to them for this month 397.60. Basically I assumed that if my bill is $280 a month and I'm getting a credit that large I was to get a few months without paying my phone bill. Little did I know that I was still supposedly ended up being at 397.60 for the month after they applied the credit.

I was with Sprint for ten years and always had billing issues but liked their Apple iPhone upgrades so I stayed until I kept hearing about Verizon and their great service. I decided to check it out and Cody from the Verizon store in Deerfield Beach, FL was amazing. I got two Apple upgrades and his service was amazing. It was a week ago and he still checked in to see if my family needed anything. Highly recommend him & Verizon.

I’m so done with Verizon. Switched to the unlimited plan which sucks btw and i was charged for both plans the 5G + the unlimited one and none of the plans was prorated for that month. + they added another fee when I switched plan. I’m like WTF. You can’t just make feed up.

I was a loyal client of Verizon for 13 years. Ye they cost significantly more than the other carriers but I stayed with them year after year after year because of their superior customer service, and they had good coverage. I even bragged about them frequently SPECIFICALLY because of their excellent customer service.

I bought my phone in August and have had nothing but problems. I rarely have a signal, so I can't call out unless I have wifi. I have called and chatted online about this and everytime I hear a different reason. Calling tech support is ridiculous, chatting online gets me nowhere. I'm stuck paying for a phone that is basically useless. In my opinion dealing with Verizon is a nightmare.

I went to the nearest corporate Verizon store to get help transferring service to a new unlocked phone. The tech transferred the sim card and said none of the data would transfer because the old phone was not fully functional. I told him my old phone had serious display issues but was fully functional. I had been using it for at least a month in its current condition without any limitations in function. I also told him my contacts were in the Cloud. He had me log into my g-mail account (I have an Android phone) and did a few things. He then handed the phone back to me and reiterated that no data could be transferred because of the condition of the phone.

We have had Verizon Wireless service for over five years. In the past couple of months our service has been very poor - inconsistent connections, no more than two bars at any given time, calls getting dropped. Our neighbors have experienced the same problems. This has been happening across ALL of our devices, not just one phone. I called and was immediately connected to their "auto chat" support. I had to wait for close to 10 minutes before an agent started chatting with me. After 1 hour, the chat tech wanted me to do a hard reset on my device, which I did not want to do. The call was ended and their was zero resolution and no follow-up scheduled. The tech was terrible and it was clear he did not know the iPhone. Looking at other options, either AT&T or T Mobile at this point.

Let me tell you a story about my customer service experience with Verizon. Yesterday I went online to switch from my current service which is Straight Talk to verizon. Did the setup online, went and picked up my phone at the store. Everything was fine. When I got home I attempted to port my phone number from straight talk to verizon. For some reason I was unable to do so. So I called the help line, that was listed where I was trying to port my number online. Not only did I have an insane wait time but once I was finally able to talk to a person I just kept being bounced from department to department. No one helped me.

I signed up with Verizon. I travel for work and Verizon wasn’t the best option for me. The signal was bad on some areas. I had a plan with 4 lines and at the end of the month I switched to ATT. I received a billed for over 700 dlls. They charged me 50 dlls for activation per phone and they added insurance to my devices. I had my own devices and I never requested I insurance. I called to ask why the bill was so high and they said that it’s for the diary and last month. I only used their services for one month. They said it was their policy. Never again will I do business with Verizon.

I'm simply trying to trade in my old iPhone for a new one and had to make an appointment. The fellow was nice enough, but the experience of going to almost any Verizon store is about as much fun as going to the DMV. I've had no help in removing my data, or getting the new phone set up (this is after 1.5 hours at the Verizon store) and they won't even send back the old phone. YOU get the privilege of packaging it up in their materials and trotting over to UPS. What is wrong with these people? And if you try to get help by phone, their automated phone system makes you type in your pin and whatever numbers you're requested to do, and then says that their automated service is unable to help you with your request.

Chatted, stated that I thought "Go Unlimited" meant more data or "unlimited" data. Nope. You get 4G with 30GBs which last, oh, maybe four or five days, then you're back to 3G at about .600. Apparently, if you argue with them, or make it known that you are dissatisfied with their service, they can slow you down even more. Tonight's test, after the chat, went down to 0.14. My what a wonderful, great ... WATCH OUT FOR THE SMALL PRINT company they are proving to be.

Over the past few years the service has declined and the way they treat me as a paying customer has declined. If you are going to be the most expensive cellular service then you should be the best. I’m tired of paying this much money for the same service I can get for half price. Regards.

I called to speak with a Verizon wireless customer representative and was on hold for 32 minutes and 17 seconds. I finally had to hang up. This was after I tried to contact the customer service representative using the live chat app. I was waiting for almost 8 minutes without anyone responding. This is ridiculously bad customer service for what is supposedly one of the “best” wireless companies. I never received the help I needed.

I am a truck driver. I've tried Simple, T-MOBILE, Spectrum and lately Verizon. No different between them except I am now paying much more for the same service I can get from Simple Mobile or T-MOBILE for way much less. For my bad luck I purchased a phone which I am thinking very seriously now to pay it off at once and switch back to Simple or T-MOBILE. Verizon is nothing but big publicity, don't fall in their trap.

Verizon allowed someone..scammer. In another state. Order 3 new cell phones. Mailed to an address in Florida. I do not live in Florida. They allowed them to change my password. Order 3 new phones. Total of $3500. Did NOT alert me of changes. I have two step notifications. Text and email. I did not!!! receive a notification of these changes. With a change in address and this huge order!!!

I tried to make a change to my account - it has been 96 hours, Verizon said the change would take place within 24 hours. Customer service could not do anything to help my situation. There are so many roadblocks and processes that actual owners of accounts have no control over their account. Verizon should eliminate all of the roadblocks that prevent you from effectively using the account you pay for, and ask you if you want extra security measures before effectively blocking you from your account. Further, it's essential that they eliminate all the red tape so that there is an actual purpose for its Customer Service - red tape is for bureaucrats, not a private company.

Verizon service is a 5 on the scale of 10. Their internet service is not what they offer, All you have to do is measure the speed and measure it 3 time a day for 5 days or 30 day and you Will see that is 10 percent of what they offer. In my particular case even the phone service stop working as I got an international service that included Mexico, what they had to say, "we are having some issues and they will resolve as soon as possible." As anyone would I left them, paid up until the day I did! I'm still getting billed for unknown reason. I'm not even going to waste my time with their harassment. Just remember YOU ARE WARN. Any other carrier will do just as good for less.

My son, who was stationed in japan, went to Verizon to get a plan and added me to manage it while he was deployed. The plan was unlimited and had 2 lines. The offer was BOGO and my son gave me the free phone. The next time he came home he dropped his and needed another. It was a year and 3 months into our plan. Well he went to Verizon and he had to upgrade to get a phone immediately because he was flying out the next day. He paid off the remaining balance on his broken phone and upgraded for a newer phone with increased monthly payment. So I checked our bill and it seems that Verizon has a different meaning for buy one get one free than any other store.

I bought the newer wireless home phone and couldn't get it to work. Called the number and they had no clue and told me to take it back to the store. So I drive back up again and they tell me for some reason the computer didn't automatically install my number on the box. He does it manually and says should be good now. Go home and same problem. Call the number again and got fed up with the inexperience of the people they have answering the phones and just decided to take back. Once again go to the store and left after an hour of waiting. I think 5 people were in the store the whole time so not busy. So I still have it and sure they will try and charge me 50 dollars for a restocking fee for something that never worked. I'll be looking for a new carrier.

I tried to reach a person regarding usage on my data with Verizon based on a previous conversation that I had with an agent. (By the way, they only answered the call that time because they thought I wanted to upgrade.) I was put thru to my only option. A chat line. Waited while my phone was dying. I was pinging the entire time,. asking for a number letting them know my phone was dying. They finally got a person who could not have possibly understood because my need was not a textbook request, which I wouldn't have called if it were not. They sent me a number again to call and disconnected. The SERVICE with VERIZON is the worst and as soon as I can, I will be jumping to another provider. Unbelievable lies. They DO NOT care one bit about our time to get the proper service. Let's face it. This company CAN afford to pay for more and decent customer support.

I use Verizon prepaid for a hotspot for wifi. I've experienced poor service when there's a bunch of people around, so I looked into. I found, and they confirmed, that service is throttled during network congestion. After being on the phone/hold/chat for a couple hours I requested they call me back the following morning. They did, over an hour late, with information pertaining to another account under a different name and was telling me about that customer's account. The rep. couldn't help me, but put on on hold, again, with tech support. Tech said then that they couldn't address the issue, but wanted to run a basic reset, which I did not want or need. I asked to be transferred to Tier 2, who Should be able to provide some options.

I purchased the new XR for my daughter, she wanted a $39 case and a $10 pop socket for her brand new phone, not a “Vanity Case” either.... The Symmetry Clear case. It’s been two weeks, and $50.33 later and she had to go buy yet another case to keep her phone protected! Next to impossible to get a human being on the line.... I am on hold now and that mind numb-ing tune is making me insane. 26 mins and counting!

They keep you on hold forever, switch you from department to department, send you pins to access your account and still do not resolve issues. They also charge for help setting up their services...I am not happy with Verizon and will switch providers the first chance I get.

We switched from Sprint to Verizon expecting better overall service on 4 lines in various locations since two are at college. While we found usually better or the same service, LTE several bars outdoors or in the car, indoors we would need to use WiFi. The transition from WiFi to service while exiting a building, including our home, resulted in dropped calls. Indoor service is virtually non-existent. I tried everything to try to remain with Verizon. Numerous calls to Tech Support and a trip to the Apple Store. After two weeks we returned to Sprint who offered to waive activation fees since we were able to reactivate our account.

I preordered this latest iPhone. First tried to go thru my local store (I always try to support brick and mortar) and Verizon has a policy in place that I had to go thru app. Somehow the payment defaulted to an old card, and hey glitches and typos happen. Who knows what caused it. I do everything thru the app, I hardly check my email which is apparently how they chose to notify me of my default. They send me text messages at 10 pm with links to upgrade, but not one text or app alert. I checked the order details in the app every day for updates. Nothing. And because it was a preorder, it was weeks before it became definite it hadn’t shipped on time.

Received a solid year of good service from Verizon. Really, we have no complaints about the actual performance of the gear and services we paid for. At the end of our contract, I tried to terminate the service, as we found some cheaper alternatives in our area. My call to customer support is rejected 6 times in two days. The computer on the phone says "Sorry, your call cannot be processed at this time" and it hangs up on me. I try their cancellation line as well, "Sorry, we can't cancel Jetpacks. You'll have to call customer support". I tried calling a local Verizon retailer to see if they can do it. Nope!

Brian ** from the Camillus NY location was awesome and helped my ex wife with any questions she had, and was so beyond patient with us through the whole entire process. I am very happy with the customer service Brian provided to us. Thank you Verizon!!

My 85 year old uncle was on his grandson’s cellphone account and they wanted to get him on his own account, My uncle drove to the business selling for Verizon (it is 60 miles ONE WAY). They told him he couldn’t get off the account unless his grandson was with him—another 60 mile trip one way, So they got that issue resolved, he went back, for the third time, was going to get his new phone and guess what? Verizon then asked for his original social security card. Wasn’t enough that he sent them his driver's license and gave them his social security number. So this 85 year old man has driven 360 miles total and they STILL want him to give them his social security card! Number isn’t sufficient. He didn’t pass their security questions because he couldn’t remember the amount of his payment from three vehicles ago. Did I mention this is an 85 year old man? Should be really proud of themselves.

I canceled service with Verizon Wireless on August 23rd 2019. I had paid my new bill August 20. I paid 3 weeks early as it was due September 10th. My cycle ran from the 18th to the 18th. I had only used 5 days of my new cycle. Yet had paid the month in full. They kept telling me my refund was on the way. After a month and a half I give up. It's pretty pathetic that big tech giant Verizon Wireless robs a man of his $98 after 10 years without one late payment. I will go without a phone before I ever use them again. I switched to Sprint. Got a brand new Samsung and free tablet with unlimited service and still paying $10 less than I was paying Verizon with an old 5 year old outdated phone. I can see why all your reviews are switching to one star reviews. Another few years and Verizon will be out of business.

I pre-ordered an iPhone 11 on Sept 18, I was told I would receive my phone on Sept 20th. I did not receive my phone and when I called I was told the technical support person put in my credit card # wrong. However they had my credit card for years as they bill it every month. After being on the phone and on line for a total of 5 hrs I was told by a supervisor they had fixed the problem, credited my account for activation fee and ensured me I would have my phone on Monday. On Monday my phone did not arrive when I call again and was on hold again. I was told there still was an error and I would have to cancel that order and re-order the same phone.

Verizon has completely gone to greed! Customer service is non existent unless you want to pay add on fee of $7!!! Ridiculous! We already overpay on our monthly bill for this service! Down the hill with Verizon!

I have been with Verizon for about 15 years and am extremely disappointed by their customer service every time I have to deal with them. I just spent 2.5 hours on hold for an issue that should never have occurred and at the least handled months ago when I had to get in contact with them. If I could get a person on the phone I would cancel my service with them. It blows my mind the lack of integrity and poor service they provide. I constantly feel like I am being lied to and robbed.

While I do love Verizon customer service agents, the wait time to talk to a human is ridiculous!!! It is always 25 minutes to 45 minutes no matter the time of day! I've been a Verizon customer for 6 years and the wait time only seems to get longer! It used to be 10-15 minutes. Now 25 minutes feels like a short wait.

We added a one-month international plan for a trip to Italy. The start and stop date were recorded by an online representative. However, when we returned, the following month included a charge for another month. We contacted an online billing specialist who agreed that the charge was in error and assured us it was resolved (and, at our request, gave us a small credit for our trouble). Two months passed. All was well. Then all international charges again appeared on our bill (totaling about $150 dollars). Another call, again with a long wait, was necessary to again get the charges removed from our bill. We're waiting to see if they reappear. We wonder how many Verizon customers pay their bills without checking or contending with the hassle of correcting the bill. Very suspicious.

Please be very cautious and worried if you ever change your wireless plan with Verizon. I have had a family shared plan for many years. I recently changed the plan to get more data. So the price for my plan went up 6% (from $212 to $225). However, the tax and fee went up 65% (from $20 to $33). When I called customer service asking for explanation for this exorbitant tax and fee increase, nobody can give me any explanation except that they can’t do anything about tax and fee. I just have to put up with this. So basically, I got a data plan increase that only worth $12. But I actually have to pay additional $13 increase in tax and fee on top of the increase of the plan fee.

Verizon Wireless will never offer great deals to their existing customers. Only the new ones. I have been a customer for 23 years and I think it is time to move on and maybe get a little more respect from other companies.

My daughter (a database manager) died recently, and the police were investigating her death. I volunteered to help the detective by providing the call and text logs from her (locked) phone, because this info was available to me since she was on my Verizon Plan. When I went online to retrieve this info, I could not access it because Verizon claimed to be using it for 2 days to prepare my bill. Since 2 days is a long time in a criminal investigation, I engaged their chat line to try to retrieve the info in a more timely fashion.

This is the second time a representative from Verizon Wireless Customer Service phone center has did this to me! I understand that the call center closes at 2100 or 9 pm, however, I would think if I called in half an hour earlier and started my call, they would at least answer my questions, help me fix my problems, or at least have the courtesy to tell me, "hey look, we want to go home, why don't you call back tomorrow morning." I would be more than glad to do that. However, both times, the representatives found some excuse to put me on hold, and I have been on hold for 40 mins now, and never got picked up again. Please Verizon, just tell me to call back, I can live with that, you really don't need to lie to me, telling me that you are fixing my problems, and left me on hold. I don't like my time being wasted.

I have been a Verizon customer for as long as Verizon has been around. And, I am absolutely miserable. From their in-store to call-in customer service, I would give them Minus-5 stars if I could. They act like robots in the store unable to help based on "corporate" (bought a new iPhone 3 weeks ago and not working but won't replace with a new one, only refurbished). And when I complained on Twitter, received a fake response with zero ZERO follow up. If you call in the *611 number, you are put on hold forever and then DISCONNECTED. I've been disconnected 4 times in the last hour. I hate Verizon and my personal opinion is that you should run screaming from them.

I once had Verizon service almost 6 years ago, my plan was cheaper at the time than the plan I switched to with T-Mobile. Due to a horrendous customer experience I decided I would rather pay more with T-Mobile than to continue service with a company that provides such poor customer service where I did not feel valued. 6 years later I see an amazing promotion Verizon was running and decided to bring colleagues together to get an account with Verizon and take advantage of such a great promotion. I was still skeptical on switching over so I brought one of the lines on my account to attempt to give them another shot and see how the service has changed over time. Sadly I became extremely disappointed with their inability to improve as a company.

I requested for porting my number from Xfinity mobile to Verizon prepaid through their website. I selected one of their prepaid plan and verified the eligibility of my number for porting. I paid $50 money. It has been 9 days and still porting is not done. There is nothing happening towards porting. Whenever I tried to call their porting service number, either the call gets disconnected before anything is being done or nobody pickup. I spent a lot of time contacting them but still no use. Now I wonder that how could it be even if my number ever ported. This is my worst nightmare of service.

We went to upgrade our phones on 9/15/19 and today is 9/23/19 and still no phones. We went to another reseller and they stated that the order was not even sent. I called - the agents gave me the runaround and asked me to call a Mr. ** at another location. When I did he wasn't there, then I called again and only got music. I also upset, since they sold us an older phone that is more expensive and did tell us we can get it for $100 less online. The reseller is called the Verizon Authorized retailer - GoWireless at the Valrico Commons at 1985 FL-60-, Valrico, Fl 33594.

I am very disappointed in Verizon. I have been with Verizon for over 10 years. Now, every time I call Customer Service, no matter the reason, Billing, Tech Support, etc., the hold time is extremely long. Doesn't matter the day of the week nor the time of day. Also, when we were forced to change our program to payments plans unless we had full balance to of phone cost, it was explained that we can Early Upgrade after 12 months of payments when we're on a 24 month agreement ALTHOUGH there's NO LONGER contacts. Well, an agreement is a contract, either way, their explanation DID NOT Hold true. We currently have a phone that we've been paying on for 13 months, have 11 payments left and was told we either pay balance or complete payments before upgrading! It's sad and disappointing things that I'm noticing!

Looking at customer review, just one word: Verizon services sucks. Customer service poor. Most costly service. LTE never worked on my iPad these weeks now. We pay 400$-500$ for device, plus devices every month! There seems to be no way to contact their customer service thru email.

Earlier this year I was shopping for a cell phone provider. Upon contacting Verizon I was told, "This is your lucky day." I was told they were running a buy one get one free promotion. After we designed the plan that was best suited for me, the sales rep congratulated me for taking advantage of their incredible BOGO free promotion. Five months and as many calls later I am informed I am not eligible because I didn't purchase the supreme phone plan. Had it ever been mentioned in the sales call I would have declined and looked elsewhere. Now I am locked in for two years. To the Verizon rep reading this review, your sales team is crooked and you owe me a free phone. Listen to the tape that is "Recorded for training purposes."

I can't understand why at 11:59am the night before my data resets I have 29 g bytes left but the next morning Verizon states I only have 13 to roll over. How can I use almost 15 g bytes in one day when I only use roughly 20 for the entire month. I call every month to question and get the same answer (you were not on wi fi), not true. Verizon is a crook. Would go to another carrier but other ones drop your calls too much. I think someone should look into Verizon's rollover data.

We had and still have major issues with changing over from T-Mobile to Verizon -- the GoWireless store where this mess started opened up 4 yes 4 accounts with my name and when we tried to get help from Verizon I was put through to Brandy. She seemed to be concerned during the call but afterwards when I sent 2 emails she was radio silent. I hate when companies you pay for a service act like you're a nuisance -- do they not get the people they ignore and treat bad are the people who pay their salaries?? At this point we have no choice but to pay off these phones as quickly (per Janeay Verizon CS is 14 days) and try to fix what's going on. P.S. Verizon I don't work for you, but when your supervisor doesn't care to help you leave it up to the customer to try and fix it -- shame on you.

I had Verizon for a month before they terminated my service. First I never received a bill email or text about my bill being due. I called customer service to try to come up with a resolution due to negligence I believe to be on them and they insisted I pay over 400.00 dollars saying I was 2 months past due. After they figured out that I wasn’t no apology. Just the demand for the money. They told me I would receive a 600.00 gift card that I never received and they would not work with me at all. Too expensive, poor customer service and just rude altogether. Also you don’t get service everywhere. I am going back to Cricket.

We purchased new phones. Quoted monthly bill $100 lower than the actual bill. I don't mean the first bill - I mean for 2 years. Try to call but always have to hold for an hour (no exaggeration) cannot contact via email. This company is terrible - try anyone else. You cannot resolve any issues... No way to get a person. Held an hour - still holding!!! Terrible!!!

A veritable nightmare of service over a three-week period - a failed online order placed through Verizon chat, inept store help, insufficient help from "headquarters," passing the buck answers, broken promises, promised calls not made and poor, insufficient customer service responses... 15 hours of calls, visits to stores, online queries... just to try to upgrade a phone. And the best Verizon can do is offer $50 of credit.

I went into the Verizon Wireless store on University Parkway in San Bernardino in December to get new service and I was told that with my new account I will receive a tablet for free and it would share the data with my phone. So I went ahead and got the tablet. Now I was reviewing my bill online and I noticed I’ve been paying for the tablet and for service on the tablet. I called customer service and was told there was nothing they can do because I signed for it.

I signed up for Verizon for business, the rep who signed me up put my employee as main contact. I have been through three years of literal hell trying to fix this mess. I have had top managers try to fix it only to have it revert to me not being a user on the system. I am the only user and I pay the bill. This year alone I have spent upwards of 27 hours trying to get this fixed, the techs just scratch their heads and agree it is a mess.

This company by far has the WORST customer service I've faced in the last 15 years! They botched my first attempt to activate a Gizmo. They kept my 35 dollar credit for over a year and still won't close the account. They again messed up a 2nd attempt to transfer my old account to a new Gizmo. It took me over 6 hr to set up an online account over 2 weeks of trying and being transferred on the phone multiple times! Now, I am enrolled in autopay and there is a 0.29 dollar balance that didn't pay for some reason, the website wants me to pay it but won't take payments under 1 dollar. How am I supposed to pay the balance?

So my wife received a new phone. We had problems transferring her data over to the new phone, so we called and after 37 minutes on hold to speak to somebody. Finally after all kinds of security questions the agent started to help us and of course the call dropped. One would think they would call you back, nope had to start all over, have now been on hold for an additional 25 minutes. Verizon is always way more money than any other carriers, I would pay it because I used to like the customer service, now it is not worth it! I think I am switching carriers at least if I sit on hold with another carrier it will be way cheaper. Today their only goal is not to speak to their customers. They want you to chase your tail on their stupid website that to be honest is useless, all it wants to do is of course sell you everything! This 20 year customer just became a carrier shopper!

I do not like these guys! They told me if I went from $80 to an actual phone plan it would be cheaper, so I did, but no it was not cheaper. It went from $80 to $130 then they said if I added another phone number it would only go up to $190, but no, I just got my bill and it was $323 because of first charge which they didn't even mention when I went in.

Last weekend, I went into the Verizon Copley Place store to get another box to hook up my television. I want to commend Aman for his excellent customer service during the four hours it took for me to get my television hooked up. He patiently dealt with the online customer service people when they claimed to be unable to give me an order number so he could give me the equipment. When I received the wrong equipment the first time I was in the store, he quickly took back the equipment and issued me the correct unit in spite of the online people. Aman made it clear that my satisfaction with service was his main goal. You should give him a promotion. While I was in the store, Aman was the only employee there who exhibited that he had a tie to his job. One of the staff clearly could not be bothered and the third person spent most of his time outside on a number of personal phone calls.

Earlier in the year I had my oldest on my plan. I ask Verizon what we both need to do for her to get on her own plan. We did what was asked. She failed to hold up to get and of the deal. I just found out she never paid. It went to collection on my Social Security #. If someone ask you what you need to do, you do it, and you find out many months later they are incompetent, and you are still responsible, not a good company to deal with. Take heed and beware. You could get screwed like it did.

Called them multiple times and all I get is the run around. Come on Verizon. All I want to do is pay my bill on my hotspot. Quit jerking customers around. This ain't a game. If I could rate lower I'd rate a -25 for sure for the games you play.

I have been a user of Verizon Wireless network for 8 years and throughout the years I noticed how much Verizon was great and how it got really bad. The service is terrible now, I got call drops all the time and barely any connection.

After sitting on hold: 31 minutes.44 seconds my call dropped! Recording said I would get quicker service if I logged in online-BUT that is my problem... I CAN'T get logged in. I thought ATT was bad... This is WORSE.

I wanted refund, didn't get it, was charged $30.40 this month and don't have service with them since 8-16-19, they are not honest. Don't think I'll ever go back to Verizon for service, internet, cable, they have pissed me off for the last time.

Their signals may be better than most wireless companies, but it seems they try really hard not to give you your rebate they promised. I submitted my rebate on 5/21/2019. I still did not receive. Everytime I call, they say it's pending and they sent a request for a review which will take 14 days. Here I am again telling me to wait another 14 days.

Updated on 10/09/2019: I signed up with Verizon because I wanted reliable service with a company that, in exchange for its exorbitant rates, provided excellent customer service. Verizon advertises internet (mobile) speeds, however, it never came close to delivering for me in the three weeks I was with them. If the problem was "network congestion," it should have resolved early in the morning (2AM...) or in regions with towers but low populations. No matter the time of day/night or location, my internet with Verizon was so slow I couldn't use it often.

I moved to Los Angeles from abroad and needed a US phone carrier. Verizon looked OK so I signed up for them for my iPhone and their "jet pack" internet. There is nowhere in LA where my reception is better than 2 bars, and my calls drop so frequently I have stopped using my phone for important calls unless connected to wifi in a cafe. My "jet pack" wifi doesn't work 99% of the time, and there is never strong enough signal to even watch videos. I don't know if there are better providers in the US or if this is just how Americans live, but in any other country this would be absolutely unacceptable. Verizon is a joke.

Hello, I've been a customer of this service provider for over 15 years and I can say w/o a doubt that their service and even products and customer relations dept is horrible. To be brief I had a Samsung Galaxy S7, for me the phone was problematic. I literally had 3 of the phones via my insurance on the phone but I kept having to get new/refurbished ones because of the issues I'd had only for the last one to burn me due to heat. I reported it. Mind you I was on hold fighting with agents because they were basically trying to call me a liar. I asked for a manager and I got a supervisor. He at 1st offered me an upgrade. I told him I wasn't in the market for an upgrade so he offered a Motorola E6.

I used to get great service in Vilonia, AR and everywhere I went in the surrounding area. For the past 4 months I cannot get service when I am at home. Even when my data had been renewed every month. It's absolutely ridiculous and I about to change carriers if it's not fixed asap. It's ridiculous I pay for a phone I can't use when I'm at home most of the time.

Verizon has a monopoly here in Montana, so they can provide lousy service and have no consequences. We've been with Verizon for many years and service used to be great, and it used to be if you were having issues with service, you could call them up and they would fix things. Not anymore though. The phone and internet service keeps getting worse and worse as they rent their towers out to other cell phone companies but don't add or upgrade towers. Their towers are overloaded especially during the summer months with all the extra tourists traffic.

I spoke to Rolando today, in customer service. Well spoken, professional and very pleasant. Well done Verizon! I have been a customer for 22 years now, still impressed with your ability to hire great staff. Give that man a raise!

I bought a iPhone7 over the internet and brought it in for activating. The Rep. said, "Well I don't know much about iPhones, I like Samsungs better." With help phone was activate. After about 10 days all was dead, no in calls or out calls. I went back and they said they have no account for me on record. I paid $100 activation and $50 first month and they sent me a refund of $12.

I need to activate phone on a line (family member lost their phone). I tried calling four times over the last two days. First, I was on hold for 15 minutes waiting to talk to someone and decided to try online instead, so I hung up. I tried to activate online and it failed (this phone was used before on the account, but did not appear in the list they showed me). It said I had to call to activate. Great.

Store in Big Rapids MI replaced my phone at 63.00. And lowered my plan. A week later I get mail from Verizon that nothing has changed. And I still pay 7 bucks for the device that I was told the 63.00 was for. ** isn't as deceptive as Verizon!!!

Been on hold for 30 minutes waiting to speak with person....Terrible customer service. Actually their system has really problem. IF someone is looking forward to switch company, make sure your account payment is clear and check everything is fine before switching otherwise you will reach customer service the most of difficult time. And important thing is your login account will be disappear and if you don't have acct# with you during talking representation, they could not find out your account by phone # or name or another information and keep making you waiting waiting and another representative, but not found it again waiting and again!...GIVE UP. I had been customer for 10 years because they have the best network, but it is not anymore only Verizon so of course I moved Spectrum which has same network zone and much cheaper.

I was interested in getting more information and considering a move from T-Mobile to Verizon. I was never able to reach a human being. T-Mobile has live help within minutes. I'm staying where I am. Very frustrating!

Spent over 3 hours with Verizon on the phone to switch prepaid to post paid and they couldn't verify me even though I have my account on auto-pay. Says I have to send in copy of lease. Tells me and 11 that they're open till 12 and to call this other number in 15 minutes. Guy said press opt 2. Opt 2 I do then it asks for a 7 digit code he never gave. Can't go further. Call back and they are closed. So wrong of a company. I sent proof. I sent email to the site he said and tries to say they didn't get it. I sent 2 times from 2 diff accounts. Their phones are garbage. Mine can't shut off advanced calling so you can't turn off mobile data so you pay extra. But I do that the 3 hr 16 minutes convo recorded. Good thing I have my phone calls recorded.

ON HOLD MORE THAN 30 minutes. CALLED BACK...SAME. GAVE UP! This company should be bankrupt! The customer service is the worst!!!! Can speak to a real person. When the company's customer service goes into auto mode to cut costs. You numbers are. Reminds me of Sears customer service. Guess what...Sears filed chapter 11.

I am having a problem with my voicemail. I have been trying for over an hour to speak with someone about my problem. Still on hold. I cant even get anyone to help me on chat. Shame on the FCC for allowing this company to get by with such treatment of their customers!

I told the seller that I needed a cell phone that works later in Brazil when I came back (allowed to change for the Brazilian chip) and did hotspot. I liked a Palm Phone. And the seller said it will work in Brazil and would do hotspot, but did not advise to hotspot continuously because it overloads the processor. (I paid US$ 446.24 for that.)

I was a Verizon customer for almost five years. This year, we started traveling as my son joined his MD in a Caribbean Med School. We used the travel pass that was offered by Verizon. We noticed that we were being charged even when we were not using it. After shopping for a different carrier, we found T-Mobile had better options for International travel and so I called Verizon on the 17th of July to find out what are the options for termination. I was clearly told by a support specialist that the Monthly charges are pro-rated and the device payment has to be settled. I ported out one number as my son was going back to his school after his vacation. My billing cycle ended on the 25th of July and I found time to port out the other devices on the 28th of July.

Verizon has the worst Customer service I have ever seen in my life. They interrupted my service before I ever received a bill. Their customer service keeps saying we have to pay in full on a bill we never received before they will restart our service.

Verizon has begun not using live customer service. Only chat line. Been on hold for 30 minutes waiting to speak with person....Terrible customer service...I don't want to use chat, want to speak to a live person.

Don't use Verizon wireless. They suck and they piggyback off of Sprint. They do not own any towers of their own. Sprint owns all of them. And they will screw you and scam you out of your entire paycheck and turn you into a collections agency just over a quarter. They do not offer unlimited data like they say. Once you use 15GB they will cut you down to 23KB a sec. And then charge you 17.99 per GB if you manage to make it that far. They screw the people big time. They rip off the US government and sweep it under a rug so they don't know about it and commit fraud daily. This company needs barred from the US mainland. Push these non-Americans out...

Another Verizon nightmare. Purchased a phone online with a VERIZON CUSTOMER SERVICE REP ON THE PHONE FOR GUIDANCE. Received 2 emails, one on the day I purchased the phone saying I will receive an email when it's time to pick up, another EXACTLY TO THE MINUTE 3 days later saying the order was cancelled because I didn't show up in the store within 72 hrs. Another email while I was on the phone with customer service just now asking me to review my new bill, when I go to the website to do so "The web page is unavailable right now". NO ONE can explain any of this..Another hour on the phone with Verizon customer service. NO PHONE NO SERVICE, NO SATISFACTION. If you're not already a customer DON'T BE, if you are start shopping for another company. Better Business Bureau < ConsumerAffairs and State Attorney Generals office here I come.

I was told when I signed up for my plan that I could toggle back and forth between Unlimited and 5-gig service because I only need Unlimited when I travel. Three months later, Verizon is still charging me for Unlimited, even though I've called every month asking for the change to be made. I've spent far too many hours on the phone with them, and I'm still out hundreds of dollars. I had been a customer for nearly 20 years. I am done and will move to Google Fi. Terrible customer service.

I was with other carrier. I switch my phone number with Verizon and that is the worst experience in my life. They didn’t provide me network service one day my phone was not work in my workplace. I called so many time to Verizon. They didn’t solve my problem. They ripped me off. They charge me too much money for nothing because they didn’t provide me service and they pushed me to buy network extender. They charge me $370. They said they don’t guarantee inside the home or office. I can’t stay outside for using Verizon service. Now I switch to T-Mobile. My phone working good inside and outside. Now they sent me bill $936.00. I trade in my phone $450 and $200 gift card. $1100 was device. Out of $650 so my bill be $450. Not this much. They are scammers.

So far I have been on hold for an hour. Ever since they shipped all their call centers overseas, wait times have been insane. Especially since I'm having to make this call because their rep who was suppose to set up about 20 business lines for me, messed up and put them all under my personal account. After this mess, I'm going to cancel all my lines and go back to AT&T.

Best customer service ever! I rarely write reviews, however Vincent at the Pittsford, NY location was outstanding. Prompt, knowledgeable, and offered me every possible sale item, while maintaining an easy going conversation. I felt good about my purchase (s) for the 1st time in awhile. Thank you Verizon for having Vincent!

First of all, I rarely complain, it takes quite a bit, but the decline in service at Verizon Wireless, has really been awful. We've been customers for 8 years or so, and I very rarely had an issue. Until about 3 years ago. This is when I learned that *good enough* is the solution to a problem. I still can't access my cloud on my phone. The solution was to use Google photos instead. But I PAY for the cloud. Now I can see it on my laptop, so that's *good enough*. Cell coverage is two bars at most, we dont have adequate towers according to the rep at Verizon. The solution? Use wifi calling at home. Fine, but I can't walk to the kitchen without dropping a call. My house is large, but not THAT large. So, as long as I stay in the living room, I can make calls. Good enough again.

Verizon locked my iPad from their LTE network. Won't tell me why. They need information to look up the device. The thing is, I don't have an account with them, so there is no information to give. But they will gladly take your Social Security Number and claim to look up information that way. How is my iPad locked due to Verizon and they are unable to find the information related to it? 3 hours later on hold and I am hung up on. Typical Verizon with their bad customer service and hidden fees where your bill goes up with no explanation. And they wonder why I don't have an account with them anymore. Free yourself from Verizon!

Be very careful when getting Verizon service as they are a company that will rip you off at every turn if you allow it to happen. I paid my bill early then decided to switch to Spectrum Mobile and Verizon won’t refund my money I just spent paying my bill. They’re saying that when I pay my bill that’s it’s for the previous month and not for the month going forward! Have you ever heard anything so ridiculous in your life. They are complete rip-off artists and I wouldn’t recommend this company to someone I dislike much less people I do. I absolutely hate it when big companies push around the little guy and then say how wonderful the company treats their clients. I wish there was something I can do other than leaving this review. Guess I’ll file a complaint with the BBB as well for Verizon’s negligence in my matter and hopefully it helps other pick a better company to deal with.

I have been with Verizon Wireless for many years....bought MANY phones through them over the many years too! But this last few months have been terrible! I had to replace a phone for my husband...few weeks later he passed away and I have not been able to find the old phone to send back to Verizon. They are now wanting me to pay for the whole phone amount on a refurbished phone that is not in service anymore. I have talked to several reps and get a different answer every time I call on how to handle. Only I can say over this situation is I CANNOT WAIT TO GET AWAY FROM VERIZON WIRELESS....They are heartless and can't get their stories correct about what can be done!!! I am a widow now and cannot pay $900 for a non-working phone that is lost!!!! I am telling everyone I know about my situation.... AGAIN I can't wait to not be associated with Verizon forever!

We purchased a Verizon router which we were using as a hotspot. We realized our data was disappearing very quickly. After a call to Verizon’s tech department they discovered that the router was using 1/2 gig every 6 hours-same time every day. That is 2 gigs of data unaccounted for. After talking to several techs their answer - we don’t know. 16 gigs of data were just gone. No explanation. Our solution was to unplug the router. We have since canceled service to the router. Very dissatisfied with the lack of concern for the missing data - that we had paid for and for their lack of understanding of their equipment. Hence the 1 star.

I live in Barre, MA. Service used to be ok. I always did have some dead spots but could get service enough to text. Now I don't even get that. I was thinking of giving up cell service altogether, me and the family. Thank you for speeding things up, we will drop cellphones altogether now. We get no service now, whatever you did keep up the good work. This will save me a bundle every month now. Just another dissatisfied customer. I heard you changed a thing or two. Truthfully a personal note or text before I paid my bill again would have been the difference whether I kept service with you or not. Some kind of heads up would have been the thing to do instead of nothing. You take my money then leave us thinking it was our phones. PS. Being Verizon I figured on better service, I was wrong.

August 1st I came to Verizon/Russell cellular in Springfield Vermont, which is an authorized Verizon retailer. I came to get a prepaid phone. The guy working, Stephan was his name, convinced me to let him run my credit and see if I could get a credit line with Verizon. So I let him and bam it popped up on the screen that I was approved for a $2000.00 credit limit! Yeah Me! Then that page disappeared from the screen and a message popped up and it said they needed a copy of my license and social security card. I did not have my social as it was previously stolen. So he told me to come back when I get a copy of it and he would finish processing my application.

Working with Verizon Wireless is next to impossible. Furthermore, in some rural parts of the country like ours, it is essentially a monopoly as no other provider can provide remotely acceptable cell service. The call center representatives are generally nice and want to help, however accomplishing even the simplest of tasks typically takes more than an hour on the phone. Then the likelihood that change has really been made, or stays made, seems to be next to zero. They also have asinine policies across the board regarding how accounts are setup, handled, modified, etc. that create Catch-22's and time-wastes of epic proportions. If you have other ok cell service in your area, do yourself a favor and stay as far away from Verizon as you possibly can.

I recently checked into why I was paying $120 per month for 2 phones on the same account. This included a discount of 12% for employment. I found that there was $20 per month for each phone, an extra $40 each month, just for access to towers. I called Infinity Mobile & they set me up without this fee per phone, used Verizon towers, plus Infinity wifi when available. My gig usage went down, connection is better, & my monthly bill is less than half.

I have been with Verizon for five years. I’m not a rich woman so I play the rob Peter to pay Paul routine every month. But I always make sure my phone is paid because I need connection to the world. The first two years were great. Every time I called customer service they treated me better than my own blood family treats me. And I told them that. And I told everyone around me how good they were. I didn’t mind paying a little extra for the great service and the great treatment. But over the last two years I really don’t know what is happened. Customer service is a nightmare. It’s automated and they try to force you to use their texting service to solve problems. They want you to use their website instead of talking to real people. Even charge you to have a live person help you pay your bill. I hear all of the companies are doing this so I wrote that one off as just the way the world is working now.

I only ordered sim cards from VZ online. Next day, I called to cancel and was said "All set", but 2 months later, they charged me $26 although I never used Verizon service? The lesson is that "do not trust Verizon wireless online" as they set a trap with a lot of promotion to make you sign up. Once you sign up, they would send to you a more expensive plan which you don't want to get more commission. Do not fall in their trap.

I had a problem with the insurance company Asurion. Being disgusted with the lack of responsibility the insurance company had with the damage they did to my phone, I called Verizon, my carrier, to see if I had any options. Not only were they helpful but understood my frustration with another company. Saul was an outstanding representation of the company. Verizon truly is a wonderful cell provider who always assists when needed!!

I'm very sad with my service. Calls drop before they connect, text don't get through right away 60% of the time, and 7 days a week any time day or night the internet towers cannot handle unlimited text talk and data. It is not the phone but rather their towers. We are tired of paying out all that money for constant disruptions. I don't want excuses, I want what we were promised in the beginning. They told me unlimited doesn't mean unlimited. That is after you complain about the service. We thought Verizon wireless was a honest company. We can only be sad with senior selves for believing. We are paying a lot of money for excuses.

We were promised a military discount for our phones within a week or two by the sales team when we switched to Verizon. 7 months later still no discount. Just a run around every time we dealt with them. Nothing but excuses and now they're saying that since last month the program has changed so even if we did ever get it it would be hardly anything anyway. I would never trust a word they say. Thanks for nothing.

The business dealings are not straightforward. You sign up for one thing, and you start getting bills that you never bargained for. You make your case to a customer service agent today, they claim to rectify the issue, and by the end of the month you find out it was never done and unexpected bills are thrown at you. Customer service and financial services here is just disappointing.

I have the Google Pixel 3 XL. The best part of this cell is the camera. Other than that the cell is slow and always dropping calls. I HAD a S7 Edge before upgrade and I regret upgrading. Customer service is no help. Every time I call they say I'm in a bad area. When before I never had any problems with my S7 in the area causing problems for the upgraded Pixel 3 XL. Even Straight Talk cells work in this area. If this is the best they have to offer with upgrades then I will be changing to a different network very soon.

Horrible service sucks, omg. Trying to talk 2 representatives about your bill is ridiculous, I've had Verizon for last 4 years. For the last 6 months I've been getting added charges then they charging me 1 year later for a phone that was returned through UPS. August 2018 UPS took full responsibility & approved the claim sent paperwork to Verizon, but Verizon never signed or sent paperwork back. 1 yr later I'm digging, calling UPS. Verizon, was on phone 6 hrs 1 day for next, and finally 4 days later I get UPS & Verizon on phone together and I did all footwork, finally get my bill straight. I pay for 7 lines a month. A lot I have to stay on top of because they wont. GOOD LUCK. IF YOU GO WITH THEM I DON'T RECOMMEND.

I been with this company for almost a year and customer service is horrible! I called the customer service call center because my phone was off and I wanted to set up a payment arrangement that was five days away! I spoke to a lady in the financial department that was very rude with me and transfer the call in the middle of our conversation! When she transfer me I was on hold for 30 minutes and the department I was transfer to couldn’t help me with the arrangement at all! I feel like this company have horrible worker who are very rude and have horrible customer service! I will never buy a phone with this company again! This was the worst customer service I ever experienced!

Aug 6, 2019. So I don't criticize businesses but this is 100% out of control. It is a long story but I would appreciate advice on where to go next. Kenzie saved her money and upgraded to a new iPhone and bought it 3-29-19. She was moving her stuff from her "old phone" and went to Wayne, Ne that afternoon--she stopped at Verizon Victra Store (a Verizon store owned by ABC Phones of North Carolina) to activate her new phone. Phone activated--all is well.

I acquired this unit ten months ago to serve as our home telephone, replacing AT&T landline. That was a mistake. This unit requires daily reboot to acquire the Verizon signal. When I contacted Verizon, they advised me that the "signal was strong" at my location ... which I suppose means they don't see that as their problem. When I told the rep the issues I was having and wanted to return the device, she said I'd have to try their $200 antennae first.

I have factory reset my phone 5 times and it's still not working properly. Verizon told me the factory reset hasn't been done in two weeks so I would have to do it AGAIN before they would send me a replacement phone. They may have good reception, but their billing is ridiculously high and not worth it!!!! They're not here to help you. They're here to make your life more complicated. I'm ready for a new service provider.

I have never had such bad service before, my phone sucks and because I have a past due balance they will not send me a replacement device, mind you, they just did a month ago because I have a payment arrangement set up. My hotspot will not work. It drops calls, sends messages to my old number instead of my contacts. They had me do a factory reset and my photos and messages were backed up and they all got deleted. I pay out my ** for ** service and a ** $1000 device. UNBELIEVABLE

Recently my phone broke and I needed to log in to my online account to receive a new one. Well they locked me out and would only send a code to my broken phone. Calling them only took an hour and after inputting my PIN code and having another member on my plan receive a temporary code I was finally given the option to unlock my account by... sending a temporary code to my broken phone. So I now have a locked account and a broken phone, the only way to resolve either is by having the other so I guess that means I should just open an account with another provider that has at least some form of customer care.

I want to share my experience regarding non-Verizon purchased phones. Despite what you may see when you check out your IMEI on the Bring Your Own Device (BYOD) page, you may not be able to use your Verizon account (SIM) in Canada or Mexico even if it is an international-compatible phone. To my surprise, even though I had a Verizon unlimited data plan which extended to Canada and Mexico use, the Verizon system did not grant free unlimited usage on those international locations. I was in Canada, my phone worked perfectly and I sent/received texts and data. As it turns out, I was charge an incredibly steep price for data (works out to $2,000 per GB). My data service was cut off when I hit $500. You've been warned -- Verizon's site is on BYOD. Compatibility is not to be trusted.

I dislike so badly that they stated Unlimited data usage but yet limited me 25gb. Now, in 7 days they're saying I've used 22gb. Also, they have my area all covered on the map like great service. I've seen nothing but 1-2 bars on my phone. They lie and steal $$ from you for nothing worth it at all. I'm dissatisfied customer and about to drop them and go somewhere else on my 1st month with them. I'm wanting public to know how much you're being ripped off.

Went from a Verizon prepay phone to a contract specifically for the unlimited hotspot tethering which I need for work. The Bmobile hotspot has not worked since I bought the B-phone. There is an OUTAGE which has been going on for days. I'm told that there is NO ESTIMATED TIME FOR RECOVERY, which is completely unacceptable.

I came to the US from abroad for a 35-day visit and was looking for local, prepaid, cellular service for my unlocked, carrier-free international phone. Verizon was the only carrier that offered a way to have 35 days of service without renewing for an additional 30 days after the first 30. So, I agreed to sign with them. On the 31st day the service was 'inactive'. When I phoned to inquire they told, 'because I need to renew for another 30 days'. I told that their agent, at one of their branch locations, charged me extra beyond a normal 30-day plan to ensure I'd have 30+ days, to which they said, "Sorry, that's incorrect." But to their credit, after I insisted they honor their own word they did indeed reactivate my number for an additional 5 days.

It took me 1 month to get my phone to work (cannot receive phone call or text) and they will come up with all kinds of ways to make you pay initial money. (Not included when you make purchase. You are not even aware of it until they charge you money.)

Paid overprice and it's a shame. Verizon gave themselves a bad unlimited name. ** had save my data game, but Verizon gave themselves a bad unlimited name. You buy $60 for 5g and then they charge you twice and the amount is overpriced. But ** saves $60 for 10g. So, you have got to unsubscribe and you have to break free. Verizon wireless has been cheating on their unlimited data prices.

Purchased Certified Pre-owned Droid II Turbo Phone: The phone's radio doesn't work well, and phone calls can only be made in very high signal areas. Typically, outside of high population areas the phone can not communicate: no emergency or regular phone calls and no data access. Spent hours talking to Verizon Support: On the road, emergency calls can only be made in small limited areas, Data usually only works with WIFI, Terminating applications helped the radio, Rebooting the phone helped its radio, The phone gets hot. Demonstrated to Verizon that the phone couldn't even make calls in their metropolitan Verizon Sales Center. Upon viewing this, on-site Verizon Sales Representatives said: the phone isn't insured, isn't guaranteed, and they don't stand behind the behavior their reconditioned phones.

Verizon Wireless directly connected to my phone and backed up all my data supposedly. The tech didn't back up my pictures so I lost everything. Thanks a lot Verizon! I should not have trusted them to do the backup for my phone and double checked everything. I lost all of my irreplaceable work photos and family photos because I trusted that the Verizon tech did what they said they would do.

Have had Verizon regular consumer account for several years. No problems at all. Good service and friendly people. Several months ago we switched to Verizon’s business account. My husband has a small one man business. Since that time, all we have had is fee on top of fees. Every time we called to find out why, we got rude people. They would apologize and refund them but continues to happen every month. Then I was told they would fee us a disconnection fee before they actually cut it off. Before it was cut off!! Nope. Stay away from their business account.

Rented a router and moved to an area without service so discontinued Verizon wireless and wanted to return the router. Took me like an hour to figure out how to disconnect service instead of moving service. Like - they will NOT let you go, it's not straightforward. THEN I chatted with someone to go over the protocol to return the router so I wouldn't get charged - They said I just need to go to a UPS store and dropoff. I went to one, but apparently I needed a special # thing (not my acct #, which I had). So I was on the phone at the UPS for like 30 mins, but was on hold forever. OK - I'll do it when I have time to be on hold forever.

I was the victim of fraud. I switched my business phone from AT&T to Verizon. I turned old phones in to verizon store and got new ones. 6 months later I find out someone opened a verizon account in my name using my old At&t phones. I explained to verizon, after they told me what phones were activated, what probably had happened. They told me to file a police report with local pd, which I did, and then went on to file fraud claim on their website, which I did. Heard nothing for 4 months, then collection letter came. Called collection company. Told them, they said talk to verizon and file another claim. Tried filing claim on website 4 times, each time after getting done it said claim failed, do it again later! Called Verizon. They said they couldn't do anything, call the collection company! I can't make this stuff up. It’s unbelievable.

I traded in 2 phones for 300 each, but they prorate it by giving you throughout 24 months. With my 15% military discount, 24 months discounted for 2 phones trade in 600 value. I was paying 180 for 3 lines, & a Iphone watch line? Given paying on a I phone XS Galaxy Note 9. I was paying less on Sprint, who I left after 10 years because of prices never being the same each month. I went to T mobile who bought out my phones & pay 125 for same 4 lines, lesser coverage but much happier. No phone trade ins, and they bought my phones for me.

I recently changed my phone plan from a “normal“ phone plan with Verizon to a prepaid plan. I was talking to a representative on their chat feature and this representative promised me we could set up a prepaid plan via chat. I should mention that this chat alone took at least 45 minutes to an hour. They then went ahead and charged me for the prepaid plan.

I have been a Verizon customer for well over ten years so you know I have paid a lot of money on my phones through out the years. I have me and my kids on my plan this whole time with me so it hasn’t been cheap. I had a payment arrangement set and last week I called them and changed my method of payment late in the day. I paid with debit card instead of check. The assistant helped me and said my account was fine. I had my next one payment due this week. So today I am in town and all of sudden my phone is off. I proceed to spend well over two hours with them at financial services while they blamed me for canceling my payment and accusing me of lying and saying I didn’t have any future payment arrangements, and so on.

I received a call from collections the other day regarding a bill they say I owe $100 for. Funny thing is, I'm totally up to date on everything. I called Verizon Wireless twice, and was told I do not owe them. I noticed the account the collection agency sent me was different than the account number I have on my current acct. I called Verizon, who told me they don't have access to that acct and to call collections. Collections state they do not know why I owe money and do not have access to my current account. What a nightmare. They are advising me to call Verizon, yet again or just settle the account. Why would I settle when I don't owe any money!?

I called customer service and they did fix my issue. That being said, I waited 28 minutes on the phone and then after speaking to the customer service agent he indicated that there would be a $7 charge for his assistance. OMG, I need to get away from Verizon. They overcharge as it is and they tack on $7 for working with customer service. WOW.

Our plan for two people and a watch is about $250, which is too expensive. We both have bad reception in Philadelphia. Verizon uses deceitful billing practices. Verizon's customer service wait time is way too long.

Customer service tried to help...but tech support couldn't figure out the problem. WTF! Was with them for 12 years! They just lost me as a customer. I'm going to try Google Fi. I hate Verizon! I do not recommend them at ALL!

My family has trusted Verizon with our cell phone and data provider for well over 20 years. We have four devices that require mobile data; 3 phones and one home router for our wifi. We moved from the Minneapolis metro area to a semi rural area in Minnesota, ZIP 56515, in June 2014. After the moved we did notice some degradation in mobile data speed, however we decided to remain with Verizon due to our long standing with the company.

Here’s a little background to the madness. My family has been with Verizon for twenty some years. Twenty. TWO - ZERO! A very long time to give someone your business. We’ve seen policy changes and have interacted with many of their employees both in store and from corporate. We have a full grasp of their services and quality of service in general. We live in an area of the country that has, in the past, only been serviced by Verizon. Meaning, years ago Verizon was the only company that got really decent signal around this general area. Everyone knows that where you are back then determined who you could work with for a cellphone provider. Up until more recently we were just frankly STUCK with Verizon if we wanted good cell service. This is all just towers and technology. The basics!

Ripoff. My bill for 2 unlimited plans is 850$ for 2 months???? I switched from AT&T to Verizon on May 24, 2019 for the 200 gift card for switching which I never got and the buy one get one free Galaxy 10 which is clearly not. I was supposed to have 5g. I have never got 5g barely 4g. My bill consist of numerous surcharges and one time fees. It's crazy. First bill I received one week later 160. Next bill I received the next week 332. And now my bill is 366. I called them only to be put on hold for 45 min then a recording comes on and says, "We are too busy. Call back later," and hung up. This is robbery.

Hello, Honestly, the service is very professional and great, what is not great is the monthly payment. My husband and I are subject to pay a monthly minimum of 400 to $500.00 to keep service working. It gets worst if you get behind.

Verizon has Outstanding coverage, As a 7 yr customer, I am satisfied with that. But as for always on Data, with the Minimum payment, is very sad. AOL in the 1990's had faster Internet connection with Dial-up. So Verizon is correct when they say always on Data, because it takes forever to get on.

I have been with Verizon for more than 15 years with an "unlimited data" plan. For years I have been happy with the ability to access data while at our summer home. This year there is so much congestion on the local towers from sun up till sundown, that I am not able to maintain connections. Attempts to have this poor service addressed has led to frustration and the unsatisfactory response that I live too far from the tower. I have not moved our summer home and I am able to get a reasonable speed from 10:00 pm to 6:30 am. This affects all of the phones in our house and neighbors. I am unable to get the technicians to address the need for better service. After four "service tickets" I give up.

Zero stars should be an option. One star affords this company far too much credit. No one seems to be reading from the same set of rules, here. Salespeople in the stores can jabber on however they wish, selling magic beans and unicorns to unsuspecting customers. Then the bill comes, along with all they supposedly "signed up for", without any of the credits or discounts they were offered. Call the company? They give you the run-around, claiming that it was YOU who must have misunderstood, or didn't follow through with some sort of due diligence (that you were never told about). Lost your returned phone and never received credit? Your fault. Didn't get that military discount for the 6th month in a row after you sent in your DD-214? You sent in an illegible copy (but only on their end, your's is perfectly clear).

GREAT PLACE FOR SCAMMERS, GET FREE PHONE AND BILL OTHER PEOPLE. I am looking at a $2,279.75 bill for first month service and two phones. So go to their web site and get free stuff, and people like me get your bill and have to waste my time call these incompetent fools. Just remember Verizon will not give up your address to where the phones were delivered. They go all out to protect scammers. I call and call, but no it is not my account, but they keep sending me bills.

My wife and I bought 2 cell phones and a Unit referred to as a "Hum" that attaches to your vehicle for safety reasons. After I failed to attach the unit properly to my vehicle I took it back to my salesperson and she failed also. I decided to return the unit and she said "There will be a restocking fee". I told her that "I will not pay A RESTOCKING FEE for a defective item. She said "you signed a contract". I asked to see the contract which she hesitated to show me. I noticed that my initials had been forged. I reminded her that on the day of my purchase the electronic signature was not working. She admitted to the forgery and accepted the "HUM" back without a restocking fee.

I have bought my phone out right and Verizon didn't want to match or help on my bill so I went to switch over and Verizon put a lock on my phone. Now I cannot switch service and they keep stalling unlocking my phone. It's been paid off in full for months now and it should not have a lock on it by verizon. They stole my new Galaxy S10. And they lied to me twice now about it being unlocked in 24 hours.

Verizon makes it almost impossible to downgrade services from their website. You can't even do it from your phone at all. You have to call a customer service rep in order to make any changes. This is very annoying. Verizon will easily allow you to upgrade your way to the roof. Very disappointing and bad service.

Verizon - tragically - is in both my homes! It is 100% undependable - cuts out and disappears for long periods - keeps me from being able to use passwords and is absolutely the WORST EXCUSE FOR INTERNET ON THE PLANET! I can’t get anything else and am their captive victim!

I have no complaint about Verizon internet quality. However, before you sign up for the service you should read this review so that you prepare for what you walk into.

Aly, at the Sebastopol Verizon store was extremely helpful. I highly recommend her. She spent a long time with me, carefully explaining everything she was doing & wrote down instructions for how to complete the fix at home.

I have been trying to pay a bill for a business account for the last month. I have called several times and no one has been able to find my account. I am getting letters that this will be transferred to a collections agency. I was transferred to 7 times in a span of 20 minutes, one time the agent referred to me as "customer" because she forgot my name after I gave her my name a couple of times along with the phone number and account number. I even spoke to a manager and I never received an apology. Instead she said she wasn't able to find my account and had to transfer me AGAIN. Oh and she did not want to provide me her name. No one took ownership, absolutely no one! Verizon expects their customers to take care of their own issue instead of taking ownership and provide assistance to their customers and help them resolve their issue. I am so glad this is my final bill and I don't have to deal with them EVER AGAIN.

I've been a customer for a year now, 2 lines of beyond unlimited data. Not once in this year has my bill been correct and despite great efforts of me calling, writing and spending hours every month with customer service it never gets fixed. It has always been over and because of this I never trusted to add auto pay to save $10 a month because even though every service representative promised it was fixed, every month it was over by at least $20. I have documented every interaction with screenshots of chats and recordings of voice calls as well as taken names and requested emails of the contact outcomes. I just filled with the BBB and FTC and informed Verizon that I will file in my city small claims court if it happens and overdrafts my account.

In March, 2019 I upgraded my tablet. I only use the tablet about once a month when I'm traveling. I have been having problems with the tablet working for a few minutes and then telling me I don't have a sim card. This has been going on since I got the new tablet but it hasn't aggravated me enough to bring it in until today. I had to evacuate for Hurricane Barry and needed to use my tablet. Today the Verizon store couldn't look up my account because the number associated with my account is the cell number of the tablet. Not something I know off hand. They had the tablet and couldn't look it up. I had to drive 25 miles to get a copy of my bill so they could find my account. They charged me $20 for a new sim card. I ask about changing the number associated with my account to my cellphone number and he wanted $20 to do that. That is total BS to make a computer entry.

Hello there: To make my story short, I have been with Verizon for the last 12 years paying my bills on time. I have 5 lines and I have been paying about $300-$350 average per month. They never gave me more 16 GB data for the whole month. Because of my kids I always hit the data and get to the slow mode for using the internet which is a very very slow!!!

I had Verizon for 4 years. I had good service in Pittsburgh, but it would get spotty when I traveled. Overpaid for an unlimited account. I switched over to another provider, and my number was disconnected from Verizon. I had to pay for an extra month, because I disconnected between billing cycles. My recommendation: just be careful when signing up with this company. You can probably get a better deal somewhere else.

I have three lines on my plan, two of which reside in Charlotte, NC. After spending some time there, I noticed my service was only 1-2 bars, with simple text messages taking up to 10 mins to send and receive. Snap chat videos sometimes failing to send, and after resending, get out of sequence. Unacceptable for $300+ service I am paying for. I reached out to Verizon customer service and after spending 2 hours of my Saturday, the reasoning they gave me was that there was possible construction going on in my area, which would explain 1-2 bars of cellular signal, and my 3 unlimited data plans were being throttled down on data because of the busy network in that area. So basically, no solution to my 1-2 bars of service (outside the home). And their proposed solution for my text messages taking 5-10 min to send was to upgrade my plan, so basically, my $330/mo for 3 lines was insufficient for decent service.

Let me start by saying we've been Verizon customers since they bought out Alltel - so since about 2003. We started having issues in about 2016 more so with data. In more recent years we've had issues with them overselling & underdelivering. I had reached out 12/2018 with insurance issues. After going through about 7 hours total of phone time they gave me a tablet, phone & Gizmo watch for my inconvenience. Later in December 2018 I added 2 new devices to the plan. Now for the past 6 months (1/2019-7/2019) I had noticed a late payment on the bill but put it off because I knew I paid every bill & I really didn't have 5-7 hours to spend on the phone. Obviously if I was overdue over $400 by 6 months I'd have service issues.

Signed up for the bundle package $89.99 and HBO. My bill averaged $250 and I decided to get rid of HBO. Now my bill is $227. Keep in mind the base package is $89.99 / HBO $25 / extra phone line is an additional $10. I am still paying over $200 monthly - too expensive. I called and they offer a management $20 discount for 6 months.

I have had a business account for well over 10 years. Multiple lines and until recently an unlimited plan. My "account manager" from Verizon tells me she needs to make some changes to save me money and reduces the account to like 5 something then 50 something. One of the lines gets shut down and I am told I have $1700 in overages. I go pay the overages as they tell me I need to do that to get line working again. Maybe 10 hours of phone time, two trips to a store, maybe 6-9 different people on the phone they could really do nothing. Last person is the first person who says it really is not $1700 in overages just about $300 and cannot tell me why line was shut down. No effort to try and keep a long term client who has according to them "you have always paid your bill on time." We are "sorry for the inconvenience". I will make the herculean effort and find another provider. This was beyond ridiculous and absurd.