Verizon Wireless Reviews

I switched to Verizon with the phone promotion when I had to change my phone. I had Cricket with much less monthly cost and with much more data. I expected a better internet connection and the speed when I switched. But, in fact, my experience has been very disappointing. I had no internet at many locations and extremely slow connection.

I have been with Verizon over 30 years, had issues with customer service with not being provided correct information. I have never had any issues with plans, I'm unlimited of all services. I recommend them.

Verizon is not the cheapest cell service but I have been very happy with the service, and coverage. They seem to stand by their phones, and service plans. They have national coverage, and in my travels, I have only had a couple of areas that I did not get great coverage.

The service is often spotty when other carriers are not. Husband has AT&T and his phone gets great service all the time, while mine will not get service in certain locations. It used to be the other way around. Verizon seems to have gone downhill. The cost is very high—$160/mo for two users.

I just came back to Verizon from Sprint. I was a Verizon customer for many years and a Sprint customer for only two. I couldn’t wait to come back to Verizon! My service with Sprint was so bad. I am sorry to say!

I have 5GB of data, which is more than enough for every month. Data will roll over to next bill cycle if you not use it. I have never had problem with text or call. Very happy with service. I live in New York and almost always have great and fast reception.

They don’t really want to give phone upgrades but overall they will work with you on other issues. They always have the best sales. The one other thing that I don’t quite care for is they try to push iPhones on customers.

I don't see the point of it being so overpriced and there's a lot of hidden charges, i.e. charges that are added to your account in a misleading way. Customer service reps are not always equipped to fix the problem. And for this being considered the "best" provider, I haven't noticed significant improvement in cell reception as compared to other providers.

They have a strange way of setting up plans. They advertise a price per phone, but you need 4 phones to get that price. I do not need data on my mother's phone, but I have to pay for it anyway. I left AT&T Wireless for making changes to my bill without being honest, so I guess I'm glad that Verizon is more upfront.

I have been with Verizon for 20 years. The company is reliable and its customer service offices are convenient to me. I prefer in person assistance and there is an office within 15 miles of my home. The reps there are professional and courteous. The only complaint I have is that my contract does not get updated for my benefit unless I inquire. I may go years paying too much if I don’t question my account. Being a senior on fixed income I need to get the lowest rate for the best service..

I noticed that I was paying a lot more than what my friends were paying for monthly bills. I was not sure how to look up the details of my bill though. Went to the Verizon store in Concord, NH. They wouldn’t show me my usage or explain the bills to me. I was just told I should keep my unlimited plan because it would cost so much more if I went over my limit. I was also upgrading my phone. I wanted to buy a Mophie that attaches directly to my phone like a phone cover. The salesman said Mophie does not make them anymore and sold me a box full of items that I did not want in order to buy a mophie that is about a 3x3 inch box that you have to plug in to.

Verizon originally was the #1 provider to have, but to my dismay, I can personally say it's just the opposite currently, I'm not sure where they're getting these people to employ, but to my unfortunate experience they have caused me MONTHS inconvenience, frustration, undue unprecedented stress, & still after 3 months even after contacting the corporate office which assured me it had been rectified, it has not. Verizon accidentally turned my services off due to a glitch in their system. I was force to pay $200 to have my services restored immediately, as I needed my phone for my work, after talking to 2-3 employees, I found one that had the knowledge to comprehend it was done in error. My phone was immediately restore only to be disconnected the very next day, on a Sunday, and the financial dept to restore wasn't available to assist me.

What would be ideal for me would be if Verizon or another company would offer landline service with cell phone service for the price of one service. It could be the same phone number, but you'd have the choice to answer the landline or the cell phone. I hate being on. a cell phone when I don't have to be, but now if I want both, I have to pay for both.

I find that my service at my office is spotty and Have dropped calls. It’s just not good for business. This happens while I am sitting in one place. Once the call is dropped I can’t call The person back because my service is gone for a little while. Otherwise it has been decent.

They are the most reliable carrier out there as far as getting service in almost any place but they are also about the most expensive which stinks. I’ve had to deal with their customer service for a client at work and it was awful but any time I’ve had to deal with them for personal reasons they are usually helpful.

The plans are too expensive. Service is ok. The plans are way too pricey. Coverage is good. Calls drop often. I will be leaving to a more affordable plan. I've paid over $300 a month for the last three years.

I was originally a Sprint customer for about 20 yrs, then ultimately switched to Verizon. The main reason was Verizon had better coverage near my RV campground in rural PA. I had always thought that Verizon was more expensive for similar services... Boy was I wrong! I have more data, more coverage, an added hot spot device and I'm paying LESS! Love everything about Verizon thus far and I've been happy as a clam for the last 6 months.

They easily have the most coverage and best service. That has been proven on many snowmobile outings! Where friends with T-Mobile or other service can't get a signal, without fail, I've had one. Extremely happy about that!!

Some of the "Techies" at the store are great, others border on evil. I wish Verizon would be more careful about who they hire. Verizon also needs to educate them to the highest degree about anything phone related. Of course that applies to all providers.

For speed, coverage, and performance they are the best but they are way too expensive. We have been costumers since they were Alltel. It has become a company who just wants to make as much as possible not caring about their loyal customers.

The general service, plans and fees are just about the same as any provider. I tried most of them. Verizon seems to be consistent with the worst and the best of all providers. They have always picked a plan for me that would be the best. The fees are horrid, as with other providers.

I use to be a retailer for ATT, Sprint, T-Mobile and Verizon in Arizona. Verizon was my most popular cellular company and overall the most dependable. I have traveled across the USA and on several trips I had people whom had ATT or Sprint. 99% of the time I had service where we were and often the other people didn’t. In all the main cities they all seem to work fine, but on the road Verizon stood out. I’ve kept my service with Verizon for 20 years.

I like Verizon because the cell service is good. Very few dropped calls if any. However I think their prices are too high, they lock you into a contract and don't offer the deals like they used to. Especially for iphone. Overall I keep it because I have a contract. Otherwise I would switch if I found a better deal.

Verizon’s customer service is horrible. When you call, you will most likely speak to someone with a thick foreign accent (India), they are rude, don’t help, & hang up on you. I’m locked into a 2 year service agreement or I would have left.

Would recommend getting Verizon. Their customer service team is always there to help! Sometimes there is a wait time, but they always seem to resolve your issue. If you get a really good customer service rep- they always find ways to help save on your bill.

Verizon is way overpriced, but none of the other providers have signal in remote areas like Verizon does. So, I guess that is what we are paying for. But when you need something done, it takes customer service multiple tries. I don't even go to the stores anymore for help. The last time I attempted to get help at a store for an account issue, it took 4 trips.

We recently switched to Verizon because our other provider was not trying to improve the network. Verizon has great service even in the country which is where we live. They also threw in some freebies... bonus.

I feel I don't have many choices for providers, Verizon has most coverage and I live on an island that only Verizon is reliable. I think their pricing should be more regulated so we all don't feel like we are being cheated.

Customer service very unprofessional and not helpful. Was online for over 1 1/2 only to get disconnected. Phone keeps freezing up, dropping calls and not charging properly for the price paid. Tried to call customer service. Couldn't even get through as they were not taking any calls due to overwhelming calls apparently with customers experiencing issues.

Sign up for service and turn in 3 phones which I am supposed to get a 600 dollar credit for. Credit never happens. Manager tells us employee put under their name took money and quit. Supposes said he take care of it. He quits and the new manager blames him. Contact corporate. They will not help. Spent hours on phone, numerous emails and nothing. Been told last 3 times someone would call me back but nothing....do yourself a favor get service somewhere else.

Great coverage everywhere. We had Sprint and it didn't even work in house. Verizon is just very expensive. I am not sure of coverage with other providers. Currently we have great coverage everywhere, and we travel a lot. Not a dropped line. It is important for us. International packages are way too expensive, too.

We had some customer Service issues when trying to activate a Galaxy Watch, we visited a store to get it done and they didn't do it correctly, had to call in to support to get it done. Otherwise their service has been fine.

Verizon's prices on service and phones have always been way too high. Verizon is the most reliable option in our area. If I could get signal everywhere from another provider at a better price, then I WOULD.

Service is great. I always have service everywhere. Customer service is awesome. Every time I call in they take care of every issue I have - first call every time! I just called today. Believe it or not my wait wasn’t too long and my question was answered and my issue was quickly and efficiently???? I’ve been with them for 16 years. They may be more expensive than other carriers but their service is outstanding!

Our concerns is the coverage reliability, that is the reason why we decide to go with Verizon even though the phone & plan are more expensive than other providers. We have not had any problems but the customer service seems not easy to reach out.

I need a highly reliable cellphone provider without a lot of dead spots nationwide for personal and professional security purposes, and settled on Verizon many years ago after trying all the others. They've given me no reason to switch to another carrier, and have been especially good at providing customer service. I swear, there's a separate dialect of English called "cellphone speak" that the average human can have trouble understanding! I've had to deal with that dialect in other languages when overseas, and for all of them, cellphone speak is a real thing. Verizon has been very patient with me when I get confused, they do a great job of letting me suspend service when I go overseas, and thanks to turning 60, I now get a great deal as a senior that just adds to the sense of safety Verizon has always provided.

You have different employees telling you different things. It took me almost 2 years to straighten out a problem. When I reached the right customer service rep she fixed it right away. The salesperson did not help me get what he promised!

Been Verizon customer ever since it has existed. Seem to be more interested in obtaining new customers than keeping current ones. Also have gotten extremely incorrect information from service reps during chat, then nothing can be done about it when it is proven to be incorrect--even though I have copies of chat. Very frustrating to deal with.

While a little more expensive than some companies for the plan we went with. The coverage is far superior and they are very easy to work with when we needed to change our plan. Our needs included unlimited usage and coverage in remote areas.

The best thing about Verizon is their coverage. I live in a remote area and I have coverage but only with Verizon. I’ve tried other companies but calls kept dropping. I also live in a house with a tin roof. I had to purchase a booster box and that took care of the signal loss. Verizon customer service has always been helpful.

Chat bots are nice, but customer service needs to be addressed in live chat. First bill is always prorated that leave me with questions. The phones are high quality at a price. They give you a preview of the next month's bill.

Used 2 other well-known brands before Verizon. Been with them for more years than I can count and don't plan to leave. May be more expensive, but customer service is outstanding (and in English) and roadside service for $3 a month arrives within a few minutes!

Friends with various carriers usually have better reception than me. Streaming is generally spotty. Don't know if it's the phone or Verizon. I "upgraded" to current phone hoping to fix this problem. No luck.

I’ve never experienced a monumental problem with Verizon. My biggest issues are their overall cost and lack of plan options. It’s a fact that they are more expensive than other carriers. They also have big gaps in their plan options and the fees that are charged. Their representatives are always very helpful and seem to do the most they can to assist in whatever issues I’ve had. I travel abroad infrequently but when I do, I’ve never had a problem with service or the cost. Verizon also seems to be improving their coverage area.

I've had Verizon for many years. The service area is the best thing about it, has coverage in many areas other providers don't. Customer service has definitely declined recently and their prices are on the high side. If they didn't have the best coverage in my area I would consider switching.

Was trying to process an online order to pick up in the store. When I spoke with them yesterday, I was told that I can do this, and that I just had to place the order this morning for same day pickup. I placed the order this morning, and now they are telling me that I cannot. Absolutely terrible customer service! When I asked them to just cancel the order, they hung up on me. I will be taking my 34 business lines to a competitor as soon as my contract is up.

Verizon might have a better network, but they do not match Sprint on pricing for Senior Citizens. I have called them several times. I receive the same answer. You have to pay more for a better network.

Verizon customers service agents are always available when a problem arrives with my service or just a general question. The reps are knowledgeable and able to resolve my concerns quickly. I would not change to any other provider even if it was cheaper. This review is true for agents by telephone interaction, online and their stores.

Verizon is the prominent provider in my area with great service. I have had them for 21 years. They will always answer my questions promptly. They will work with you on your bill. And Verizon Up is a great feature.

At our old home, about 20 yrs ago, we had to try several carriers before we found that only Verizon could hold a signal out where we lived (Central NJ). So last yr we moved to a bit more rural area, but still in the north east. Now even after 20+ yrs of supposedly new and improved technology we can't use our cell phones in our basement. Go figure!? Time to shop around again.

Difficult to get correct info speaking to sales person, info I received was incorrect. When I called CS I was told my new plan would begin on certain date, that was totally incorrect. Unfortunately, Verizon does not work where I live but I purchased it because it worked more often while on the road.

As a world traveler, I am amazed how expensive cellular service is in the US when compared to less affluent countries in which I have traveled and used their cell services. So besides being expensive, I find the coverage in many places in the US less than useful. I live in one of the more populated areas of a rural state: Maine. I guess I happen to be in a poor location as it is necessary to go out into my driveway to carry on a conversation. I am in the process of researching a booster likely to cost more than $500 to improve the experience with my $800 phone. I still maintain a landline.

I plan to continue to be a customer but I have been thinking of moving to another provider with less expensive plans. I'm very satisfied with Verizon as a whole. The customer service Representatives are always pleasant to deal with both in the store and over the phone.

When I had issues with my phone, the people at Verizon tried to help me. They worked hard to resolve the issues and then they replaced the phone when they couldn't figure it out. I found them to be accessible, friendly, and responsive.

We've shopped with most other major carriers and found all had 3 things in common: customers not as satisfied with their company, no free phones, higher monthly cost. After analyzing we renewed our plan with unlimited everything, one new free phone and no increase in monthly cost. ($85.00/month) All this with the best network. Never a dropped call or other call, text, or data issues.

Excellent network and currently the only network that is easily accessed in any part of the country. The network works anywhere you are which might probably be the reason for the high cost of the plans.

Verizon is the only service where I live that will get service with still some blackout areas, but it’s sufficient. Would love to be able to purchase at a lower price, but it is what it is. It was helpful when my children were in college instead of paying for an 800 number through the landline provider.

I have been a Verizon customer since 1997 and I have not changed providers. I listened to some friends with other providers, and was satisfied with keeping my service where it is. I have also convinced a friend to switch. It would take a something huge to make me switch.

I've been with Verizon for at least 20 years. I have had other phones with other companies business phones. I can say that Verizon overall has had the best customer service ever. A person can get a phone and a phone plan anywhere with any company but the thing that sets every company apart in my opinion no matter what company it is their customer service and the way they handle their clients and any issues or needs that they might have. I have seen other companies with less expensive plans in the past but when I have done the research either on the overall experience, or on their customer service I have been told by not only their clients but even their own employees stay with Verizon.

Verizon is more interested in increasing sales than supporting existing customers. It is a shame because the existing customer base keeps the company afloat. They offer all kinds of promotions for new customers but nothing for existing.

I am overall happy with my service and coverage. I have had Verizon now for over 10 years. I have tried another cheaper service which had poor coverage and went back to Verizon. I have experienced no interruptions of service since using Verizon.

Previously I had AT&T. I switched to Sprint with a 2 year contract. AS SOON AS my 2 year contract was over I switched to Verizon. Absolutely the best cell provider. I have been with since November 2016 and have excellent coverage everywhere. I have the United plan and auto payment and unlike the other 2 my monthly bill is alway the exactly the same amount. Happy with Verizon.

There are really only two choices that actually provide decent coverage here in NW Montana, Verizon being one. They are extremely overpriced and customer service is not that helpful as ESL capabilities are limited.

Verizon has many options (My family is on the family plan (Verizon), but also have membership in my local ISP, phone, Internet, and TV) and works almost anywhere, and with any choices. Growing up without a phone, and then a dial phone, but remember the oldest phones, party lines, and with a technology background and experience, the most technology has happened during the last 100 or so years out of all human history. The amount of options and availability to technology and learning it, and for every living person is exceptional. Amazing times, amazing services.

They have a plan that meets everyone needs. Serve is excellent. Never had a dropped call. Customer service are always willing to work with your budget. Good selection of phones and a lot of retail store.

As a business owner, I enjoy one of the better plans they offer. When I had a typical consumer account, I felt they were overpriced even though their service is very good. My business account also has 2 Arlo cameras which have direct connections to my business smart phones which keep me aware of everything going on in the business.

Customer service is the best!! Plans and price are not so good. The customer support outweighs the price of the plans. If it wasn't for the customer support that we get we would go with a different provider that is less expensive.

I use Verizon because I get reception in the small mountain town I visit frequently. I was able to contact my daughter when she lived in a small rural town in New Hampshire. I also have ability to phone foreign countries for a small fee. I'm satisfied with reception in all corners of the world.

I have almost no issues with Verizon. I would highly recommend it to anyone. We have been with Verizon for several years and are glad we switched over. My son sold phones for Best Buy for 5 years and told us they were the best. He was right.

I went to the Verizon store to cancel my service about 6 months ago and to make sure that my account was paid in full. They confirmed it was. My online account was immediately closed so I couldn’t verify that nothing more was owed. I wasn’t expecting a last bill but I learned today that there should have been one sent. The Verizon rep I spoke with today explained that they didn’t have record that it was ever sent. She said that they may have tried to call. I did not receive any phone messages, emails, or paper mailed bills from Verizon.

After years of paid mobile service I found a provider at 1/10 the cost. When I stopped service with Verizon the company continued to charge me my monthly bill and said the company would refund. It never happened and customer service invented all different reasons why Verizon should not refund the money after I called again and asked why the refund never took place. Vexting Verizon.

After a nightmare experience with T-Mobile, we called Verizon the restore our service with them. We were long term customers with Verizon, but found a “better” deal" with T-Mobile. While the price was cheaper, T-Mobile lied about our area having coverage. We had zero service in or around our home. We reached Isa in the Win Back Dept at Verizon and he was so very professional and helpful. 5 stars for Verizon customer service. Thanks, Isa.

Effective February 2020 Verizon Wireless sends 5-page bills with no details of the charges, taxes, lines, discounts, payments on phones. When you complain, they refer you online but you can't find a breakdown of charges online either. There is no way to see how much you owe on each phone, how much you are paying for the line or what plan you are on. When you complain, they don't care at all.

Bill for one phone over a hundred a month. Might be switching to Google Fi to save a ton. But for coverage I think Verizon has the best. When in Lancaster camping only Verizon is working at the campsite, when all others can hardly get a signal at all.

Had a horrible experience when I first joined them, They really did me wrong, something that I will NEVER FORGET. They have the only towers where I live, so I'm stuck, and they are waaaaaaaaaaaay overpriced.

Verizon unfortunately has some practices that drive me up a wall. Such as throttling speeds even when you are under the guise of an "unlimited everything" plan. I must admit my service for calls in my area is much more reliable than it was with competitor Sprint. My biggest pet peeve is the throttling of speeds. If I truly do not have an unlimited plan then do not price it as such. Phone prices seem standard but I don't see as many deals like buy one get one etc. Any deal I find for a new phone I can find usually cheaper at Best Buy or Samsung.

Good company but high prices on phones. Service is very good especially international. Website and online support is good. Probably have best coverage in the US. They have plenty of support items such as cases, screens, as well as a selection of high priced phones. I use my phone, hotspot and iPad through Verizon.

Love to have less expensive plans for seniors and maybe offer easier phones like the Jitterbug. I haven’t had any issues with my service. I would also like discounted plan for people who have Verizon Fios and Verizon cells.

They have great customer service, it’s just sometimes a little hard getting through to them. I have traveled all over and have never had a problem getting cell service. I would never want to switch. Their prices are high though. They have no senior plans for us older folks. I am sure that I will end up having to change eventually because of this.

Customer service will tell you whatever you want to hear in order to sell a plan. All phone companies are the same. We live about 3 to 5 miles from the nearest cell tower and every company uses the same tower. Welcome to rural America.

I went into a Verizon store and they were wonderful, I got a service and they recommended that I order a new phone online. I couldn't port my phone because the call center had already closed for the day so they told me to call in the morning. I went home and ordered my new phone. I got a call from Fraud Protection and they said that since I am a new customer that they got pinged and that I have to send the front and back of my Drivers License.

Very Poor internet connection. Takes a long time to download emails, etc. Also takes a long time to get to Internet inquiry, very slow to connect to anything. Very frustrating!!! There are times during the day, everyday, I can't even download any emails or search a subject at all.

They've become so popular and large they no longer care about their customers. While their individual CSRs are friendly, Verizon as a provider doesn't offer variety. My cell phones have been pigeon-holed into plans that include features I don't want nor that I used but are considered "included". I don't want nor use Apple music play for example and 2 phones on my account are Samsungs that don't have access to Apple play, so why am I paying for it? I also don't want Disney access, but again, it's "included". Whatever happened to choosing the size data plan for my account? My cell phone bill for 5 lines, 1 iPad ($20), 4 phones, and only 1 was on a payment plan was almost $300. When I had to upgrade a phone, it went OVER $300 per month. $55 for unlimited data, talk and text and whatever other features they "include" is FAR TOO MUCH. I'm leaving Verizon ASAP.

Verizon has great coverage and their in-store staff are pretty helpful. I do however believe they are extremely expensive and wish they would get more competitive in their plans offered. With one household member that travels the country, having great coverage is important. We have in prior years used their international plans when family members are traveling overseas and found it to be quite good, albeit expensive.

Dealing with Verizon is like dealing with a tax collecting entity, Verizon will suffer later from their indiscretions financially. Their avarice is overwhelming and opportunistic.

I've been with Verizon for many years. Their customer reps are always friendly and helpful and resolve issues to my satisfaction. The only issue is occasional calls dropped, but I'd guess maybe that happens with all carriers at times.

I have been a Verizon customer for 20 years, with just a 6 month (recent) interruption. Over that time I have had great service, both in call quality and customer response overall. I didn't know what I was missing until I tried someone else (and had to switch back). Sometimes you have to ask LOTS of questions, though, to get the correct answer.

Some days you’re like a drop of water in the Pacific Ocean. Other days you’re like a grain of sand in the Sahara Desert. These days I feel more like a grain of sand in the Atlantic and a drop of water in the Sahara. Verizon keeps me connected. Knowing Verizon is working for me helps me feel a little safer. Thanks.

Great coverage in Houston anywhere you go. Fast internet data. You can stream anything on it even watch games or movies. I simply love it. Prices are good. I got the unlimited data plan and it’s excellent.

I've been with Verizon since they set Bell Atlantic Mobile - obviously I'm a satisfied customer as that's roughly 20+ years! Best coverage, rare concerns, fantastic Customer Service, professional and a well-trained staff... I have no intention of changing Carriers! Ever!!

The deals that were to happen automatically with continuous service didn't and talking to anyone by phone or in person is a waste of time. Employees take their sweet time, as if they want us to get exasperated and leave! Cheap, dishonest rip-off!

I'm using a prepaid service purchased at Target, which has Verizon as their provider but it's Total Wireless who I've been VERY pleased with. I'm paying $35 a month minus 5% for being in their auto refill program & that gives me unlimited talk & text & normally 5g of data but with their special going it's been bumped to 10g. Also they have a rewards program that is AWESOME AND VERY simple to use & you can apply rewards towards your payment. VERY satisfied & DEFINITELY would recommend this option & when I was 1st setting up my phone, due to issues from my previous provider it was impossible for me to just activate it myself & their customer service not ONLY worked with me & my old provider but stayed with me EVERY step of the way for OVER 2 hours, DEFINITELY above & beyond.

Verizon has been the best choice for the hills I live in. When I have had technical problems and gone to the Verizon store in Sonora, CA, they have been very helpful. We recently went to a family plan and the transition was made easily.

I have been a Verizon customer for over 15 years. Their range of coverage is excellent, along with their customer service if there ever is a problem. The price of our family plan is a bit steep but they have been a reliable provider for years so I have never been tempted to find an alternative provider.

Their customer service is excellent they are patient and understanding and almost always accommodate, their price is high but not much higher than other services. There’s huge opportunities for how they notice customers of disconnection, my phone was randomly disconnected several times in which I was charged for it and that’s illegal to do.

They are really a good company. They are cooperative and accessible. The customer service reps and really helpful. I have found that they are polite, friendly and cooperative. The app they have is really good also. I’m not an easy guy to please. I am typically not happy with a lot of the customer service reps that I interact with. Overall it’s really good company with really good service.

I love Verizon. I really like my phone I got through them, and I don't mind paying more since I know my service is going work where I need it to. If you look at all of the coverage maps Verizon is the best, hands down.

Verizon Wireless gave their customers 15GB of data free from March 25 - April 30, 2020 during a pandemic. Some companies use this time of need to take as tangle of citizens but not Verizon. They took the initiative to put their customers first.

I have been having the absolute worst experience I have ever had with a company with Verizon for over 6 months. I am absolutely disgusted at how they have manipulated me into paying over $500 extra through their lies used to upsell items in their stores and then using a gaslighting technique making you have the same conversations over and over again with reps - them saying it will be fixed and then when you follow up again - you start over from square 1. They deceive you over and over again as if hoping you'll drop it eventually if they just keep sending you on a wild goose chase. I have lost my respect and trust in this company.

So, I am 28 years old and have never written a review on a company before. I decided to write one on Verizon Wireless because I have never been so upset with a company. Okay, so here it is: I have been a loyal customer to Verizon for the last 14 years (literally half of my life). Over that 14 year span, I had broken many screens and always paid for it out of pocket. Two years ago, I purchased the iPhone 10 for $1000. I figured if I was spending that much on a phone, I should buy insurance for it. So, I dished out an extra $15 a month for the insurance.

I changed from Verizon to ATT six days into my billing cycle. Verizon billed me for a full month of service. I attempted to log in to my Verizon account, however the day I disconnected, Verizon locked me out of my account. I have attempted to log in under the disconnected account, but again I receive the message that my account is locked. I have called Verizon several times and requested the last 3 bills so I can understand why they are billing for a complete month when I only had service for 6 days. I asked to have the bills emailed, no one can do that either. I am willing to pay, but I believe I should be able to receive a copy of the bill that I'm expected to pay! Never again will Verizon get my business!!

My Verizon phone had a balance $90. Suddenly I saw the balance dropped to $88.26. Called CSR, they said this was the for a international call. I explained to him that no international call was made from my phone requested credit for $1.74. CSR advised that he will take care of it once he receives approval from his manager. Waited for 24 hours, called on 3/18/20 again. Again same answer, manager is missing, will call you back within 30 minutes? Why they are perpetuating this fraud?

Overcharged for bad service. Customer service reps are nice but don’t fix issues. I’ve been transferred to multiple reps and have to re-explain recurring issues. Hotspot doesn’t work overseas and international plan leaves a lot to be desired. HORRIBLE....

Anthony ** at the Wasilla AK store was Very Knowledgeable and helpful answered all my questions and even questions I didn’t think of. Took his time to explain everything even my dumb questions. Wasilla stores very fortunate to have hire someone with customer service skills. Most businesses don’t have people like the Verizon store in Wasilla. I would recommend Verizon to anybody.

Verizon's claims on their great cellular network is complete rubbish. We live in North Central Arkansas and had the very same issues with At&t so decided to switch to Verizon. Their network is total garbage,we can barely even communicate with each other via call or text. If you can't provide or don't care to even bother to provide services in areas outside of the ratrace. Why do you even bother selling your services to us. Verizon, you really are disappointing. If you live in the south or outside of the ratrace, I suggest you look elsewhere for your cellular network service and I don't mean At&t either because they suck as well.

I paid my bill as arranged and balance was due end of March however my phones were disconnected. While Verizon is one of the companies that said they would not in this time disconnect anybody. I paid as promised. Now they want the bill that has to be paid end of March right now in order to restore service. Do not join Verizon. They do not honor their word. I have no way to pay my future bill today. No income! I have no home phone! I have a family of 4. What do we do in an emergency?

I took my own IPhone to Verizon Wireless for an individual phone service. The young person who handled my transfer from a different carrier failed to inform me that the port over didn’t complete and left me with a phone I could call out with but could not receive calls for 3 days (over the weekend)! I paid every bill consistently and timely over 6 months. I finally decided to go to a much more cost effective provider and cancelled 10 prior to the end of my last billing period.

This is the first review I’ve ever gave of any company in my entire life. I should be filing a lawsuit. In a few words, lied to for more pay and bad service on both employees and actual signal. Under an unlimited plan...

I switched my phone service to Verizon and what a mistake. My account was hacked at Verizon. My name was changed on my account at that company and had several other accounts taken over because of it. I had to spend so much precious time and money trying to recover my life because of this. Be warned Verizon, which I thought highly of as a company in the beginning will leave you in the dirt and their security for mobile services is not even bare minimum.

I called to change my bill due date from the 28th of each month to the 1st. They changed the cycle and told me it would be at no charge. When I received my next bill, they added a $60 dollar charge to my bill. Crooks.

Verizon advertises their "Cloud storage" is forever and photos etc. are archived and available to restore at any time. THAT IS A FLAT OUT LIE! My wife and I had 5 years of photos in that cloud for the last 3 years and they were all there in Jan. 2020 at the end of the month. On Mar. 4, 2020 we went to find photos of our adult son who passed away suddenly on Feb. 29, 2020 and THE PHOTOS WERE GONE! ALL OF THEM!! AND VERIZON CAN'T TELL US WHAT HAPPENED TO THEM. Never never never ever use the Verizon cloud! We want answers, what happened to those photos. Every every interaction on a computer is time and dated by the computer and who accessed what at when, how and what was done when they were in that file. Please don't buy Verizon products or services!!

I have a Family Plan. We switch to sprint to Verizon. They Told me you buy one phone get one Free. Then the I check my bill. They charge me my all phone then I call customer Service. They told me, "I am sorry I can not do anything."

For months I tried to change to a cheaper plan that was available and add a credit card to the plan. They told me so many different reasons why it could not happen at this time, each time, And hung up in the middle of processing and blocked answering my return call and my ability to do anything except pay for another month..

I switched to Verizon four months ago. Since then I've had billing problems, problems making phone calls and the inability to use my phone on the internet. I pay an extra $15 each month for insurance and technical support. Despite dozens and dozens of attempts, I am unable to reach anyone for technical support. During open hours, I get a message that says they are closed and it is after hours. Using the web, or apps has not worked. They limit you to a very few specific problems...if you don't have that problem, you can't get help. You get an AIBot that will not let you through. The bot may promise that someone is coming online, but no matter how long I wait, no live agent is available. The website will ask a question, but when answered, it asks the same question. I have tried multiple phone numbers as well as the web and their program.

Planning a business trip to the Middle East, I went into the store to research the best plan. I was told that the travel pass covered the Middle East and that it's $10. per day while using it out of country. When I received my bill, I was charged several hundred dollars in usage. When I asked about it, they said to went to Bahrain and that country was an exception to the plan. Sounds like it time to move to ATT.

I switched to Verizon Wireless after having been with AT&T. I did it because I would have better service in my area. Not that AT&T was that bad but it was still going to be better and I assumed my bill would be about the same if not possibly a little more than AT&T however I did not expect that for months in a row my bill would go up about $5 every single month even after my discount from work. This never happened with AT&T. I am ready now to go back to AT&T as soon as my contract with Verizon is up. I like the service but I'm not willing to have a bill that fluctuate and never goes back down.

I just tried to pay my bill online and on the phone. I SPENT 45 MINUTES. 15 times I got sent back to the automated service that rejected my area code. I googled them and tried pressing the 0 during the auto message and they just hang up on you. I even tried live chat and even that does not work. Never in my 60 years have I seen a company that makes it impossible to talk to a cust. ser. rep live. Verizon you really really SUCK.

Let me start by saying I have been with Verizon over 4 years. Service has been spotty, lots of dropped calls...so why would I stay? Mostly because I am a creature of habit and don't like change. Yesterday morning I reached out on the Verizon chat to inquire about an unlimited plan. I was told my bill would go down by about $15. I agreed to change to this plan.

Watch out for Verizon Wireless' Insurance scheme. They will substitute a known "problematic phone" and dump it on you under their insurance plan then, when there are nearly immediate issues, they make you go through literally hours of "support calls" on an issue that is public knowledge as being a problem with the phone that they sent "under warranty" and then after hours and hours on the phone, do nothing to make it right. It is a scheme for bilking $15.00 per month for 5 years from a trusting customer and then pawning off a problematic product. For more details...read on.

I have been receiving an email bill for a Verizon business account that is NOT MINE and have for over 5 years, and when I call and ask VERIZON to PLEASE stop sending, they say they can't because I don't have the password info to log in. The email even says, "if you are receiving this email in error call 800-922-0204", but yet they can't do ANYTHING about me receiving some company's bill without the company's sign in info??

Before I had Verizon I tried two other companies. Verizon beat them hands down in quality, areas of service, easy to work with customer service, and their willingness to help in anyway they can, whether it be billing, technical support, or just answering.

When I got my first Android phone 3 1/2 years ago, my adult son researched all the prepaid phones & plans for me. Verizon was ahead in every way, and keeps improving all the time & constantly making my use better. Not only do I have nearly buffer-free streaming on every app, YouTube to live-streaming all my TV channels, but every app is always perfect. The basic data plan for only $40/mo was way more data than I ever needed, and at my 3 year mark I got bonus data every month.

COMPLETELY INCORRECT ASSUMPTIONS ABOUT SERVICE QUALITY. East Bay, San Francisco Bay Area. My rank by service provider:

Just bought a new phone and was able to set up and transfer contacts and apps from one phone to the other. Always had good service and support with Verizon. I always have signal wherever I go. I would highly recommend Verizon service if you're looking. No contracts. Just pay a monthly amount to keep your service.

Well, I've been with Verizon for about 2 years now. Usually don't have a problem, but there are a couple dead spots. I pay $50 a month. 4/8 gigs So I don't see a problem. So I guess I'll be staying with them.

Visited store under duress after an hour with support over the phone. Robert ** took care of a problem with such patients and care that only on hindside prompt me to express my gratitude. Thank you Sir, great service.

I've been with Verizon off and on for a total of 10 years! I love the service and the speeds I have all across the country! I bought the Nokia 2V last September 2019 and although this phone stinks, and the fact that Walmart sold them for $20 from November 2019 till January 2020 I still am Happy with Verizon! I'm in the process now of trying to upgrade to the 3V by Nokia. But because the techs at Verizon have tweaked my phone to run faster, I'm giving them Major High Fives!

Being single and not glued to my phone, I went to prepaid service and cut my phone bill in half (to $40 per month). Verizon's plan gave me more data than I ever use, and the same great phone service and coverage that I got with my previous post-paid plan. I also got a new phone for free (I don't know if that was intentional or an error). I love Verizon's reliability..

I would NEVER EVER do any business with Verizon Wireless again! Their Customer Service and Billing/Finance Departments are nothing but RUDE people, and the company itself will scam you! When you cancel service with Verizon or transfer service to another carrier they will not allow you to get onto your account any longer then they take money out of your account after you NO LONGER have an account with them but then turn around and tell you that you should have canceled auto pay yourself. But how are you supposed to when you can't get onto your account any longer! I had one "supervisor" tell me "well you should have canceled it before you switched companies, that's your problem!" These people are a dang joke, plus they are way more expensive and have horrible cell service compared to any other carrier. Do yourself a favor and DO NOT do business with Verizon!

The service is fine, however there are areas where service is slow like most carriers. The pricing is higher compare to most. The only reason I do prepay is because it's just me on the plan and the only reason I am still with Verizon I just don't feel like experimenting to see which other carriers with better plan values will have similar service.

I went from a contract to staying with them for a couple of years after it ended. Then they started giving me all kinds of trouble. So I went prepaid. I had a $25 plan. Then all of a sudden I look and see that I'm getting charged $37 and was not even notified. So my question would actually be who the hell authorized them to take that amount of money without telling me first. And giving me the option of oh, I don't know leaving. Therefore G is slower than a snail. Constantly dropped calls and customer service. That is horrifying. This includes supervisor and people that are elevated above them. They falsely put information in your credit report. Which I didn't really fully understand until I hired a company to start taking care of getting rid of those. I have two of them from Verizon for absolutely no reason that it's my fault. I would definitely say. Find another carrier.

They like to brag about the "best service" blah blah, it's a farce. ANYONE has as good, if not better service, than they do nowadays. I tried one of their watches, and I didn't care for it. I had it LESS than a day and they charged a 50 dollar restocking charge/fee. They said I was "informed" of such. Had I truly known, I'd never have done it. They really rake you over the coals if you go over the plans data service and theirs is purposely made to make you go over. They say "unlimited" but if you use too much, according to them, then you'll be so severely throttled back, that their service is useless... Buyer beware, they are nothing but a den of THIEVES, every last one of them.

Whenever I had a question about anything concerning cheaper plan they were very helpful in trying to accommodating me and find something cheaper if possible. Also they always send me a text or email couple days before my payment is due.

My recent switch from a Verizon post-paid to a Verizon pre-paid plan was anything BUT smooth. Before switching, I asked the customer rep to tell me the important ways in which the prepaid would differ from the postpaid plan. After the switch was finalized, I realized almost immediately that the rep had failed to explain some VERY important aspects of the prepaid plan. Because of the switch, I lost ALL of my saved voicemails. In addition, I lost ALL of my Verizon Up (loyalty program) credits & unused gift cards. I could go on, but suffice it to say that Verizon's prepaid plan is the red-headed stepchild compared to their postpaid plans. I will be switching CARRIERS sooner rather than later.

2/7/20, I called Verizon regarding their 55+ plan for people over 55 yrs old to confirm if what I saw on their website that the plan is only for Florida residents. The first customer rep answered with a recorded line, she said 'No' and she said that verizon website does not show that other states qualify for the 55+ plan, you have to do it over the phone only to get the 55+ plan. Then she asked me if I am interested to get the plan. I asked her again that I live in California, can I get the 55+ plan and she said 'Yes'. I said that I like to get it and she told me that I need credit check. I told her that I have to unlock my Experian for credit check. She told me that she will hold.

The moment I got my phone before I even started to make calls to anyone, I was receiving calls from some people who wanted to have sex with me? They gave me a phone from some ** site? I bought that phone from Chicago. I am in Nevada now and have a different carrier.

I decided to switch to Verizon from Straight Talk to take advantage of their seemingly awesome promos and offers. Not only for myself, but with 4 lines on their unlimited plan. For many of the promos, you have to do this online, so I began... Each time I would get somewhere, I got disconnected. So I started using the chat service, to see if someone could get me finished up. I tried explaining to each sales rep that I had already begun the process and gotten to the point I had selected phones, but not one of them would listen. They kept saying, "oh, that's no problem, there's nothing in here now, I can take care of you." No one would have someone call me, no matter how much I begged and explained how I had been doing this for 2 days. Finally, someone listened and called.

Rates too high. I’ve been a customer for 17 plus years and am a senior citizen on Social Security and paying over $70 per month. Unless I pay more l have limited minutes and after a week or two they slow my phone down. I’m at the point of shopping for new phone plan.

I tried to port in my number from other service to Verizon. Every time when I call the customer service they will start from beginning & say it's all set up and will take another 4 to 40 hours to port the number. But it's been 5 days since I started with first call. No luck. The customer service is such a worse. Every phone conversation will take at least 1 hour and most of the time they will put you on hold.

Verizon signal in my area is scant to none at all. When an emergency occurs in area (wildfire) the system is overloaded, distorted and calls do not go through. It has been this way for over 15 years and no improvement.

Any credit you earn in your bill due to overpayment or refund for erroneous charges should be legally refunded to you. Verizon instead post charges against the credit on your bill until the credit is used up. I think this is illegal as the client rightfully owns the credit.

Verizon seems to take advantage of its customers!? High cost and no Unlimited data?!?!! They try to give free perks, but hard to get! Tells you that they are Overcharging without a conscience.

Verizon allows for different plans to fit your budget which is convenient for me. If I decide that I need more data or less data, I can change my plan. Verizon also has autopay so that I'm never without phone service.

I have been with Verizon for years and lately they have gotten really bad. They keep trying to charge me more money. I had one of their "unlimited" plans, of which they have several? They kept throttling me after I used so much data, but if it's unlimited how can you use to much data? I obviously wasn't the only person who complained about this because all of a sudden they introduced a safety mode which automatically throttles you. ??? I got frustrated and reduced my plan to the lowest amount of data available because the phone was still functional in safety mode for what I needed it to do. I'm not streaming video or tethering it to my computer mind you.

Signal was extremely poor, couldn't make a phone call from inside my home. Calls dropped often and when I set up the line and tried to trunk my existing phone number to the new phone they were the most unhelpful group of people at customer service when I experienced problems.

The Verizon Prepaid plan works for me because I don't use a lot of data. Unlimited Text and Talk are really all I need, so if someone needs a lot of data, this plan may not be a good fit. Verizon has the best reception for the area I live in.

Horrible customer service. Cannot be reached, probably on purpose to keep customers from reaching to someone to solve their problems. Wait time is a nightmare whether by phone, chat or non existent email to send them a message. Definitely getting worse by the day.

Very reliable, excellent customer service, very knowledgeable, good prices. Multiple choices for accessories, data choices. My calls don't get dropped unless you're in metal building. I highly recommend them, you won't regret going to VERIZON. I've been long time customer.

I have had constant trouble recieving phone calls, getting phone messages. Phone goes doen constently. I have contacted Verizon and put in a dozen calls and complaints. No one takes the complaint but it usually get fixed in two weeks. Yes 2 weeks my business phone was down. It seems like there is nothing left to do but change companies. But the problems just keep happening. It is NEVER Fixed.

There are slightly cheaper carriers out there but I have been with Verizon since the 90's and have found they have the best coverage for every place I have traveled. Unfortunately their "Plans" seem to penalize customers who want to sign a contract and stick with them. Why is it cheaper to use a prepaid card instead of taking care of your contract customers? It maybe a pain to get a card each month but it's worth the savings to me for the same coverage.

Have enjoyed several months of great service, then my account was charged from pre-paid to post-paid in error causing me to incur a higher bill. I was transferred more than 3 times to try to have this problem.

I went to this store to upgrade to a new phone. Colton is the Rep who serviced me. Before upgrading I asked questions about keeping all my information from my previous phone. This included my voicemail because I had very important calls saved. Told me no problem. I also asked him to check my employment discount. Again, no problem. I had to turn in my Samsung S7 in order to get the discount on the new phone. I was transferring from prepaid Verizon. I have been with Verizon since 2009. Deleted all my information on my old phone.

After dealing with over 20 years of run around, circle talk and constant lack of any ACTUAL assistance, we finally found a person who epitomizes the essence of CUSTOMER or TECHNICAL SUPPORT. DARRYL ** with Tampa VZW was amazing and continues to truly go above and beyond by ACTUALLY doing what he promises and following through, following up and NOT forgetting about our issue the moment he completed his initial phone conversation with us. This guy walks the walk! ANY company would be blessed to have him as a representative. Verizon made a home-run hire when they brought him onboard.

I found a Verizon phone in a parking lot. Trying to be a good samaritan because I would hope someone would do the same for me if I lost my $1000 phone. I took it to a Verizon office so they might locate the owner and inform them that their phone had been found. I was told the phone could not be accepted because they could not accept the liability. I asked "Liability to who?" They were not liable to me. Not my phone.

After purchasing a new iPhone 11 with many accessories I found that I had a case that was not going to function as intended. I went to the new store in Medford and was told to go to a different store.

Month after month I try to go online and pay my bill. It does not recognize my email address or even my MOBILE phone number. Then when I try to call CS, it takes 30 minuted to connect with someone and then they want $20 to take a payment over the phone. They want extra money if I take up their time but my 30 minutes just trying to get a hold of someone, I am not compensated for that. Just be careful if you choose this provider. The cell service is good but CS is as bad as any I have ever experienced.

I've hated Verizon from the first week of joining in 2019. I should have NEVER made the switch from Cricket and only did so because the service at work was spotty, everywhere else was great (as it's on AT&T network). There's service even in the remote areas of northern WI. My bill was more than HALF of what I pay now, so to make up for this I've asked my HR department to pursue a 10% discount in hopes that I'd get relief from $244 per month bill (Cricket was $100 for 4 phones w/o phone costs). The ONLY reason I got NEW phones was because Verizon said they'd give me half off of a phone I wanted and 3 "free" phones. First off, the "free" phones are a joke, if you have to return the phone, they charge $50 (from a "free" phone). THEN, they charge you payments for the "free" phones and give you a credit IF you choose auto-pay and IF you auto-deduct from a checking account.

Missed the rebate submission by a couple of days because of getting prior att bill late to substantiate the rebate and Verizon is refusing to allow me to submit. I wasn’t given any direction from Verizon store on how to go about getting the rebate. They make it difficult so the don’t have to reimburse. Make sure you get all information at time of sale so you don’t have the same experience.

After 17 years with Verizon wireless I went to auto payments. Went well for almost a year. Last month on January 21 I bounced an auto payment because I transferred money to the account a few hours late. I screwed up by assuming Verizon would redo the auto pay. Apparently, they don't do that. Today, February 5 suddenly my service is turned off. 18 years and tens of thousand dollars paid faithfully to this company and they shut my service off for a two week overdue bill!!

My smartphone lost all its shortcut icons while charging overnight. Lost all my apps. Chatting with 3 reps was no help. 3 1/2 hours on the phone was even worse. I'll have to take it to a Verizon store first thing tomorrow. I should have done it today but my nerves were frayed and my temper was in the very not nice zone. Customer Service is a joke! None of the 5 reps could solve this problem. Some of referred to manuals and some just passed me on to someone else rather that help fix the problem. I am going to go to Spectrum as soon as I can!

I've been with Verizon for almost ten years now. My work discount has made the expensive service affordable. Dealing with customer service is such a hassle. Adding new phones to a line and the company refuses to waive the two activation fees costing eighty dollars. You think after being a customer for so many years they would give you some kind of perk. Nope.. You just get a customer service agent who tells you that they're not required to waive anything then disconnects your conversation. After paying off my phones I will be switching to another service.

I've spent about the last 7 years or so using this carrier and I wish I would of never gone with them to begin with. For starters they are way overpriced, they tell you one thing in the store but your bill will reflect something else. Don't bother with their mifi hotspot as it's so useless it should be illegal for them to offer. Their customer service is rude and condescending.

I get it. Communication companies are very competitive and false promises are made to lure you away. So they are all bad. By far Verizon is the worst. I left AT&T after 25 years when my wife finally agreed to leave. It was very unpleasant dealing with the lies and the plausible deniability created when they acknowledge wrong doing but simply say they would like to help but the computer wouldn't let them honor the promise. I went with Verizon on 11/22/2019 ordering service. The salesperson was eager for my business but did not complete the order. She provided me with her personal cell for all problems. The Order was left open and tried following up. For three days I called but no response.

Worst experience of my life! I am from Canada and my daughter is going to school in the states, so I can’t just go to the store to get this fixed. After several times to order a phone. All I got was that the order was cancelled. Or the terms and conditions was not completed. However I was unable to do through the link they sent because of their system won’t let me so I did it verbally with the number they provided. Yet supposedly it was never done. Then they suggested that my daughter pick up the phone at the store, however she has to be an account manager. Her phone doesn’t work so they can’t send her a code so I try to do it on the my Verizon site, both the app and website, and it tells me I am unable to do it. So we decided to get it shipped to her, and still nothing.

Switched phone plans from Google Fi to Verizon with a promotion to receive a rebate. I was given the wrong rebate code by a store employee, then when I finally figured out why I was rejected, they claimed that since "more than 30 days" had gone by, the offered rebate was no longer valid. Will avoid doing business with Verizon if I can, customer service is lacking.

During Hurricane Michael we had to switch carriers along with everyone else who used Verizon. I couldn't get a hold of my son during this time who had Verizon too. They didn't get back online until at least 3 months after hurricane hit no if not longer. I have used ATT ever since. They have been around longer and have local stations as well as remote ones that to you will need when it matters. Verizon is useless during times when you need them the most.

VERIZON WIRELESS IS A RIP-OFF!! I went to a Verizon store to get a company phone replaced and let them talk me into switching from AT&T after 8 Years!! It was all a scam and BS and all I got is upset kids and wife (Unlimited 8 Lines), wish I would have stayed with AT&T!! I guess that’s how Verizon does Business, run away from all Verizon stores, Employees and don’t trust the ads you see or hear because it’s a scam!!

I had been with Verizon for 4 years. Sprint had a free phone offer so I switched. I canceled before the next Verizon due date. They charged me for the full plan even though I had no active phones with them. I spoke to a manager and told him, "I am disputing the bill and please send me the billing so we can discuss it." I received the bill showing I was being charged when my phones were not active. I received a collection call the day after getting the bill. As soon as he sent me the bill he turned me over to collections. After waiting on hold for an hour Verizon said they could not negotiate the bill because it was turned over to collections. Do not do business with Verizon! Verizon has no customer service, makes you wait for an hour to speak to the correct person, will do everything in their power to steal every dime they can from you. I will never do business with Verizon and I recommend you don't either!

I bought a new phone and applied online for the advertised rebate of which I met all 3 eligibility conditions. A month later, I received a cryptic email stating there was a problem processing my rebate and to call them if I had any questions. Seems like a communication company would call me about a problem. When I called the runaround started. I was given different information from each customer service agent while being passed around and having to start over with each new representative. With the 7th representative, when he didn’t know what to do, I was conveniently (for him) disconnected with no callback. In the end, I was not helped, my morning wasted and the promotion ($250 rebate) advertised by Verizon a scam. It’s unbelievable to me that this type of thing is possible and allowed.

Back in December 2019, I was trying to leave Verizon since I have been with them for a decade. Before leaving, I chatted with Verizon's online service to ensure there won't be any hidden charges like early termination etc. They said I could leave at any time of the month and the monthly fee would be prorated. I have the chat transcripts. When I left early in the billing cycle, they still charged me for a whole month. I called them in case it was a mistake, but they stated that the online chat rep made a wrong declaration and still claimed that the charge is correct. Is this charge lawful?

I've been a Verizon customer for about 20 years and yes, the wireless service is better than any of the other carriers I've tried across the country. But the in-store salespeople have lied to me so many times I'm ready to move my business and deal with the reduced line service. The final straw: A little over a year ago I went into the store to upgrade my android to an iphone XS. As a valued customer, I was told I could select a "free" product. I selected the Hum. Free turned out to be $312.72 because I was stuck in a 2 year contract with a device that requires a line service. This was never mentioned to me. Before I got my first bill and realized I had been duped, my husband and I returned to the store to upgrade his android to an iphone XR. Well that one came with a $200 iPad...what a great deal! Except that it actually cost $450. I'm stuck for now because of the contracts, but in 13 months I will switch to another carrier...ANY other carrier!

I have attempted to process a simple transaction for 3 days in a row now. Their online system errors out, the online "Assistant" feature, it takes forever to get someone to respond and the actually telephone leaves you holding forever as it tries to persuade you to log in to deal with the online assistant. There is no reason any company that charges this much should keep you waiting so long. I can't wait until this contract is over, I'M DONE!! I've been a customer since 2001 and have stayed out of loyalty and the stress of choosing another company, but no more. Not worth the struggle of dealing with them anymore.

I have been a loyal customer for many years with Verizon Wireless. In December I was told I would get a discount if I did an auto pay. But my bill didn’t reflect what I was told. When I called customer service I was promised it again. When the next month it happened again I got the promise in writing. Now I just received my bill and it wasn’t applied yet again. When I called to ask why this is happening I was told that they would not honor the promise. I don’t like I was put to a more expensive plan with the promise of a discount but in reality it was not.

They Took 45 minutes to transfer and hold only to then after 10 minutes with them on the phone they disconnected and never called me back! Issue was that they don't warn you via regular mail or email or text when your bill is past due- they just disconnect and suspend service = all my 14 lines!! I then frantically pay the bill over the phone... They have no one to talk to-unlike customer care for regular clients. They get service business customers get ZERO!!!

I have never in my life tried to work so hard to obtain services from a company that doesn't want my business. In the last 24 hours I have spent almost 10 of them trying to switch my service to Verizon and add an additional line. I started on the website. I then went through chat. I spoke with more than 6 chat representatives and went through the process multiple times. Every time there was a glitch in the system it took me back to the credit check screen. I obtained a credit check application number the first time but there wasn't any place to plug in this number. This meant Verizon ran my credit about eight times. The purchase was flagged through my bank account which meant I had to call and authorize the purchase. This I kicked me back to the credit review check. I went through the process.

This is the worst company you could ever do business with. They lie and steal and will do absolutely nothing but run your pockets. Stay far far away from this POS company, I have never come across such a disgusting company before.

I ordered an iPhone11 from Verizon online on January 9th. When I opened the box there was no phone inside, instead there was a bottle of water and a Welches juice. It was clearly stolen in transit and the box retaped. I call Verizon several times and they tell me it is not their problem and as far as they are concerned I received it. They informed me that I have to pay a deductable $200 through the insurance to get a new phone. They also required I file a police report.

We have been with Verizon (through Victra in Fountain Valley) for several years. The first two and half years were fine. Good phone service no complaints. In August we went into the store to add another phone line and to purchase 1 additional phone for that new line. We were promised a BOGO, buy one get one free phone because we were adding an additional line for a total of 5 phone lines. Our bill at that time was around $200. We were told with the new plan "it would go down." It went up to $310, a 50% increase. Also, we have been charged $30 each and every month since for the BOGO which turned out not to be free after all. I have called customer service every month for the last 6 months and was told that it would "take time" for the contract to go through. "Wait until next month" I was always told. BS. Verizon knows from day 1 what their contract is. I went to the Victra store manager in Fountain Valley and got the run around there too.

The manager at the store in Waterford Lakes on Alafaya Trail in Orlando, Florida 32828, along with his sales team, will lie to make the sale. I was told by the sales rep that I had 14 days or until the end of the month (Jan 31, 2020) to turn in my old phone for a $200.00 credit. I was also told by the manager of this store that he would waive the $40.00 upgrade fee. I returned to this store 3 days later to trade-in my old phone for the credit but was now informed that because I do not have their unlimited plan, I am not eligible for the 200 dollar credit. In addition to learning this new information, I also received my future bill for Feb/March where the $40.00 credit was to appear from the upgrade charge. Surprise... no credit. Beware of doing business in this store.

Upon me transferring to Verizon months ago, I was promised a $250 gift card by a chat rep I never received. Then this below-- I ordered 2 new iPhones on Verizon's BOGO deal. I asked the CSR on chat if the crack in the screen stops me from trading in my iPhone XR. He said as long as it works, it's good. (It does.) Furthermore, I have paid for insurance on the phone (which inc cracked screen protection) for a yr.+ Verizon rejected the device and charged back $500 which resulted in a $1000 cell phone bill.

I have been with Verizon for several months. Their home internet service is fine. But the mobile telephone service is awful. The service only works properly about half the time. When it is not working people calling me - or people I am calling - cannot hear me clearly, as the voice keeps cutting out, then returning, then cutting out again. Furthermore, text messages sent to me often arrive hours after they are sent. This makes undertaking transactions - such as home banking - difficult or impossible. I live in Washington DC so the problem is not that I'm in an isolated rural area. I also travel globally for my work and note that almost all Third World countries provide a much better quality phone service for about one third the price. Verizon really need to lift their game. In the meantime, I'm looking forward to cancelling my service with them very soon!

Each month they have tried to raise my bill! For no reason at all!!!! This is the sixth month in a row I will have to call. The last time they promised our rates would never go up unless I changed plans. 1) I have not changed plans and guess what... they're trying to take on $10 per line! Screw that. I cannot wait to go to a different company. At least AT&T didn't Jack rates. They just cost a lot but you knew each month what you were going to pay.

I love my Google pixel, unfortunately the battery dies prematurely (at 40-70% the phone just shuts off). I have a warranty for technical issues. I have been in contact with Verizon for 2 days. Over 2 hours of transferring, repeating myself to different techs, excessive hold times and I am told I am unable to get a replacement phone due to a small crack on the back side of my phone. I was told by tech support that because of the crack on my phone (that of course, just happened within the last week) they will not honor the warranty for the battery issue that has been ongoing for over a month. I understand that there are fraudulent people out there who will do what they can to take what they don't deserve, however I have been a loyal Verizon wireless customer for 15 years. The plans are expensive as it is on top of paying monthly for a warranty that is voided if there is anything additionally wrong with the phone.

I have been a Verizon cell customer for the last 15 years with multiple phones and working for multiple companies. Overall experience has been average, but I was satisfied. Over the last 3 or 4 months, my experience has dramatically gotten worse. The issues range from unreliable phone calls, fraudulent calls, phone issues after 2 months of service and poor customer experience.

They allowed an illegal transaction adding service to a device that was someone else’s. Very long waits here. Employees trying to pass responsibilities on others and to the call center also very bias is to certain products that they are getting kickback for selling. They advised me three times to call the call center for a refund, but each I was told by the call center that the store is responsible for the refund. The call center was no more help turning me back to the store. The store and call center are both very poorly trained - they hung up on me twice after long time periods of trying to work a resolve.

What a frustration. My signal has been poor with not understandable calling and super slow to no internet. Been this way for several days now and all Verizon does is give me a run around to other so called professionals. I've even tried the tech support chat and they tell me to call a number to which I hold forever with no response. I may need to give my $450.00 a month to a different provider. This is ridiculous.

I was told by a customer service rep online said that I would get 4 - $250 gift cards for switching over & have a print of our chat to prove it. I ended up with 3 $200 gift cards, so was shorted $400. Have spoke to several people and spent hours both on the phone and in person discussing this. No one will make it right. They just keep saying I was told wrong. That isn't my problem-train your people better. Make it right. I would not have switched over had I known the headache that would come with the switch. The last person I talked to swore she would make it right. She was going to call me back in an hour. That was in November, two months ago....I would even take a $400 bill credit but Verizon refuses to fix it. So so so disappointed and will continue to tell people about this until someone steps up.

Bought Verizon phone several days ago and somehow when my personal numbers were downloaded something happened and I had numbers that weren’t in my phone for years and they were missing parts of the numbers. It was really a mess. The good thing was I kept my old phone and still had my numbers. I decided to go to my local Verizon in Suamico. Paul took my new phone and cleaned the numbers off and in a matter of minutes my phone was corrected. I was really happy. I am a senior citizen and these phones and computers are really confusing at times. I was really happy with the service at my Suamico store. Absolutely five stars.

Very poor service by employees in person and over phone constantly told they have no time to deal with concerns. And that is if you can get hold of someone. They are too concerned about about a rating I gave one rep a 7 out of 10 and she told me that was too low and to re-rate her.

I applied for a military discount back in October and was approved. Takes 1 to 2 billing cycles to show on bill. December I called, was told it was approved, I didn't have to change my plan to get discount and will be on January bill. January bill, no discount. Called again, was told discount was approved, I didn't need to change my account to meet any needs to receive discount, will show on February bill. As much money as this company makes and steals from people give me a break and show some respect to your military!! If February comes and no discount kiss my ** goodbye.

Since one is the minimum I could choose, I had to choose 1*. Well, I was planning to switching from Tmobile (I have been with them for over a decade) to VZ by porting my 4 lines. My order was for BOGO with porting lines. I bought one phone, but after the order was place, I wanted to modify it with 2 phones. So that's where the trouble starts. I had to waste 2 days of my time switching between online, sales rep to online customer service to tele-sales rep to tele-customer service to store associate (About 20 people) and every time the sales rep transfers call, it is a different customer service rep, when the customer rep transfers, it's different salesperson. Each of them say that they document the notes so that the issue is resolved. None of the reps clearly know what they are doing or what they have to do.

I have used Verizon Wireless for years but just as soon as I can I am dumping them. I bought an iPhone 11 on a promotion that with surrender of my iPhone 6 I would get a pair of iPods and a new 128 gb iPad although not the newest iPad. The store was out of iPads so it was to be delivered to me in a couple of days. Finally got it 5 weeks later after many phone calls. Then the billing issues started. Was billed for 3 iPads when no billing should have occurred in the first place as I had paid for it at the time of original purchase. Service reps tell you they will get back to you and do not, they tell you the local store has to fix it when that is not true, and then promise you it is all fixed when it is not. Horrible horrible experience. So regret making this purchase at Verizon.

Ok, entertain me that I’m telling the truth: I did send in a phone that was in mint condition. After about 6 weeks, I noticed my bill didn’t deduct the trade in value. So I had to look it up and saw $0. No one notified me. Spent hours on chat and they send me a photo of a broken glass phone; something that was not there before The bubble envelope they sent me probably wasn’t protective enough especially during the holidays. Still haven’t seen photo evidence that it was my phone (probably is mine). Now have to submit a claim with UPS (I have to submit this claim). Won’t send the phone back so got $0, so can’t salvage it and sell it on a 3rd party marketplace. So all in all, Verizon got me to buy a new phone. And they got my iPhone 7+ for free which is probably worth something. My son could have used it as a video player… Why are we on Verizon again?

Although the actual phone service I received was as expected.. the service I received from the employees at Verizon customer service was not only extremely frustrating with hours of wasted time - 10 Total- it was also down right embarrassing. Not only was my account set up incorrectly from the get go, they made it impossible to correct their error. After being guaranteed numerous times by supervisors and employees that everything was resolved and I did not owe anything other than my monthly bill- my account ended up in a collection agency for the amount of $22. This was after being transferred from department to department having to retell my story not just once time - but a total of 5 days worth. Not once did Verizon contact me other than the initial texts they sent me - by a computer - telling me I did not pay my bill- yet I had and I time month after month.

I bought a phone from The Verizon store in Tukwila, Washington. The phone wasn't functioning with talk over wifi, so I tried to call the verizon customer service number. After 3 hours of trying to get ahold of someone I gave up. I instead went to the location with my Father in law who is also on the account. One of the people there tried to get my phone working but he admitted it was broken. He admitted it was broken when I got it! He tried to refund the full amount as I did not want the same brand of dysfunctional phone. Only the tax amount was refunded back to my card, not the 50 dollar price of the phone. He told me that the 50 dollars would be refunded back to the bill. I agreed to this, and explained that if it was not, I would return so they could fix it.

I had to switch over to AT&T after a nightmare experience with OneTalk and at this point, I am trying to save my business. Nothing but problems, dropped calls, nothing ever working right and having to spend hours and hours and hours on the phone with Verizon just to never get a solution. I've lost clients, sales, and have lost my mind over this whole fiasco. Now, Verizon keeps hounding me over the money I owe them and they can just ** off...They've cost me more than I owe them. Seriously considering lawyering up if I can't save my business because of their terrible product and even worse service.

In December of 2018 I was having problems with my cell phone. I updated it and I kept seeing a little man on my screen that kept blocking my phone up. That was their upgrades wanted me to do more. After a month of four times going into their Fort Wayne office and not having cell phone service I wanted to cancel my phone. They told me I could not cancel my phone in their office but then I cancel my internet Cube that I was no longer using. That cost me $20 per month extra.

On 01/12/2020, 01/13/2020, and 01/14/2020 we had been having loss of service, dropped calls, and poor signals on our Verizon cell phones. We had to drive at least 10 miles from our home to make phone calls. When called customer service on 01/13/2020 we were told that there was some issue in one of the towns about 40 minutes away from us. The customer service representative was forcing us to buy additional services instead of solving our problem. Later we found out that the issue was widespread in our town and nearby areas but Verizon failed to acknowledge it. It was not until the mayor of Marlboro Township NJ got involved the issue was addressed but not completely resolved. No credit or apology was offered.

This business have been a customer of Verizon for over 7 years. The initial account was set up BY one of VERIZON's incompetent staff and the only way we found out was when we moved to the new office. The amount of issues that Verizon hit us with regarding switching from residential to business was unheard of! They were the ones who set it up but no matter who I spoke with made it my fault and gave no help whatsoever. How is it possible that an industry giant of this size is so incompetent in virtually every single service they provide. When you are trying to contact them through the website "as it is advised by the phone robot to avoid the wait" it takes 10 times to do it and 0 times to receive a call back. So obviously, it's just a maneuver to escape the customer issue.

14 plus years as a client. In August of 19 my signal dropped to the point of it not being useable. I called and struggled with inept customer service representatives. I finally switched to Sprint on October 18th 2019. Verizon kept billing me through to November 2019. There was one bill that I still owed for the phone. But I kept getting different amounts via email. I asked for a hard copy to be mailed to my address. I got that almost 3 weeks later only after Verizon put me in collections. Took a hit on my credit report, spent countless hours on the phone with support, and did my own field research to find that it was a birds nest on their antenna. 6 months later, the nest is still there. Verizon "will" screw you over. If they did it to me after 14 years, they will most assuredly do it to you. YOU HAVE BEEN WARNED. Avoid this company.