Verizon Wireless Reviews

Great coverage in Houston anywhere you go. Fast internet data. You can stream anything on it even watch games or movies. I simply love it. Prices are good. I got the unlimited data plan and it’s excellent.

I've been with Verizon since they set Bell Atlantic Mobile - obviously I'm a satisfied customer as that's roughly 20+ years! Best coverage, rare concerns, fantastic Customer Service, professional and a well-trained staff... I have no intention of changing Carriers! Ever!!

I'm using a prepaid service purchased at Target, which has Verizon as their provider but it's Total Wireless who I've been VERY pleased with. I'm paying $35 a month minus 5% for being in their auto refill program & that gives me unlimited talk & text & normally 5g of data but with their special going it's been bumped to 10g. Also they have a rewards program that is AWESOME AND VERY simple to use & you can apply rewards towards your payment. VERY satisfied & DEFINITELY would recommend this option & when I was 1st setting up my phone, due to issues from my previous provider it was impossible for me to just activate it myself & their customer service not ONLY worked with me & my old provider but stayed with me EVERY step of the way for OVER 2 hours, DEFINITELY above & beyond.

The deals that were to happen automatically with continuous service didn't and talking to anyone by phone or in person is a waste of time. Employees take their sweet time, as if they want us to get exasperated and leave! Cheap, dishonest rip-off!

I love Verizon. I really like my phone I got through them, and I don't mind paying more since I know my service is going work where I need it to. If you look at all of the coverage maps Verizon is the best, hands down.

Their customer service is excellent they are patient and understanding and almost always accommodate, their price is high but not much higher than other services. There’s huge opportunities for how they notice customers of disconnection, my phone was randomly disconnected several times in which I was charged for it and that’s illegal to do.

I have been a Verizon customer for over 15 years. Their range of coverage is excellent, along with their customer service if there ever is a problem. The price of our family plan is a bit steep but they have been a reliable provider for years so I have never been tempted to find an alternative provider.

They are really a good company. They are cooperative and accessible. The customer service reps and really helpful. I have found that they are polite, friendly and cooperative. The app they have is really good also. I’m not an easy guy to please. I am typically not happy with a lot of the customer service reps that I interact with. Overall it’s really good company with really good service.

Verizon has been the best choice for the hills I live in. When I have had technical problems and gone to the Verizon store in Sonora, CA, they have been very helpful. We recently went to a family plan and the transition was made easily.

Verizon Wireless gave their customers 15GB of data free from March 25 - April 30, 2020 during a pandemic. Some companies use this time of need to take as tangle of citizens but not Verizon. They took the initiative to put their customers first.

I have been having the absolute worst experience I have ever had with a company with Verizon for over 6 months. I am absolutely disgusted at how they have manipulated me into paying over $500 extra through their lies used to upsell items in their stores and then using a gaslighting technique making you have the same conversations over and over again with reps - them saying it will be fixed and then when you follow up again - you start over from square 1. They deceive you over and over again as if hoping you'll drop it eventually if they just keep sending you on a wild goose chase. I have lost my respect and trust in this company.

So, I am 28 years old and have never written a review on a company before. I decided to write one on Verizon Wireless because I have never been so upset with a company. Okay, so here it is: I have been a loyal customer to Verizon for the last 14 years (literally half of my life). Over that 14 year span, I had broken many screens and always paid for it out of pocket. Two years ago, I purchased the iPhone 10 for $1000. I figured if I was spending that much on a phone, I should buy insurance for it. So, I dished out an extra $15 a month for the insurance.

I changed from Verizon to ATT six days into my billing cycle. Verizon billed me for a full month of service. I attempted to log in to my Verizon account, however the day I disconnected, Verizon locked me out of my account. I have attempted to log in under the disconnected account, but again I receive the message that my account is locked. I have called Verizon several times and requested the last 3 bills so I can understand why they are billing for a complete month when I only had service for 6 days. I asked to have the bills emailed, no one can do that either. I am willing to pay, but I believe I should be able to receive a copy of the bill that I'm expected to pay! Never again will Verizon get my business!!

My Verizon phone had a balance $90. Suddenly I saw the balance dropped to $88.26. Called CSR, they said this was the for a international call. I explained to him that no international call was made from my phone requested credit for $1.74. CSR advised that he will take care of it once he receives approval from his manager. Waited for 24 hours, called on 3/18/20 again. Again same answer, manager is missing, will call you back within 30 minutes? Why they are perpetuating this fraud?

Overcharged for bad service. Customer service reps are nice but don’t fix issues. I’ve been transferred to multiple reps and have to re-explain recurring issues. Hotspot doesn’t work overseas and international plan leaves a lot to be desired. HORRIBLE....

Anthony ** at the Wasilla AK store was Very Knowledgeable and helpful answered all my questions and even questions I didn’t think of. Took his time to explain everything even my dumb questions. Wasilla stores very fortunate to have hire someone with customer service skills. Most businesses don’t have people like the Verizon store in Wasilla. I would recommend Verizon to anybody.

Verizon's claims on their great cellular network is complete rubbish. We live in North Central Arkansas and had the very same issues with At&t so decided to switch to Verizon. Their network is total garbage,we can barely even communicate with each other via call or text. If you can't provide or don't care to even bother to provide services in areas outside of the ratrace. Why do you even bother selling your services to us. Verizon, you really are disappointing. If you live in the south or outside of the ratrace, I suggest you look elsewhere for your cellular network service and I don't mean At&t either because they suck as well.

I paid my bill as arranged and balance was due end of March however my phones were disconnected. While Verizon is one of the companies that said they would not in this time disconnect anybody. I paid as promised. Now they want the bill that has to be paid end of March right now in order to restore service. Do not join Verizon. They do not honor their word. I have no way to pay my future bill today. No income! I have no home phone! I have a family of 4. What do we do in an emergency?

I took my own IPhone to Verizon Wireless for an individual phone service. The young person who handled my transfer from a different carrier failed to inform me that the port over didn’t complete and left me with a phone I could call out with but could not receive calls for 3 days (over the weekend)! I paid every bill consistently and timely over 6 months. I finally decided to go to a much more cost effective provider and cancelled 10 prior to the end of my last billing period.

This is the first review I’ve ever gave of any company in my entire life. I should be filing a lawsuit. In a few words, lied to for more pay and bad service on both employees and actual signal. Under an unlimited plan...

I switched my phone service to Verizon and what a mistake. My account was hacked at Verizon. My name was changed on my account at that company and had several other accounts taken over because of it. I had to spend so much precious time and money trying to recover my life because of this. Be warned Verizon, which I thought highly of as a company in the beginning will leave you in the dirt and their security for mobile services is not even bare minimum.

I called to change my bill due date from the 28th of each month to the 1st. They changed the cycle and told me it would be at no charge. When I received my next bill, they added a $60 dollar charge to my bill. Crooks.

Verizon advertises their "Cloud storage" is forever and photos etc. are archived and available to restore at any time. THAT IS A FLAT OUT LIE! My wife and I had 5 years of photos in that cloud for the last 3 years and they were all there in Jan. 2020 at the end of the month. On Mar. 4, 2020 we went to find photos of our adult son who passed away suddenly on Feb. 29, 2020 and THE PHOTOS WERE GONE! ALL OF THEM!! AND VERIZON CAN'T TELL US WHAT HAPPENED TO THEM. Never never never ever use the Verizon cloud! We want answers, what happened to those photos. Every every interaction on a computer is time and dated by the computer and who accessed what at when, how and what was done when they were in that file. Please don't buy Verizon products or services!!

I have a Family Plan. We switch to sprint to Verizon. They Told me you buy one phone get one Free. Then the I check my bill. They charge me my all phone then I call customer Service. They told me, "I am sorry I can not do anything."

For months I tried to change to a cheaper plan that was available and add a credit card to the plan. They told me so many different reasons why it could not happen at this time, each time, And hung up in the middle of processing and blocked answering my return call and my ability to do anything except pay for another month..

I switched to Verizon four months ago. Since then I've had billing problems, problems making phone calls and the inability to use my phone on the internet. I pay an extra $15 each month for insurance and technical support. Despite dozens and dozens of attempts, I am unable to reach anyone for technical support. During open hours, I get a message that says they are closed and it is after hours. Using the web, or apps has not worked. They limit you to a very few specific problems...if you don't have that problem, you can't get help. You get an AIBot that will not let you through. The bot may promise that someone is coming online, but no matter how long I wait, no live agent is available. The website will ask a question, but when answered, it asks the same question. I have tried multiple phone numbers as well as the web and their program.

Planning a business trip to the Middle East, I went into the store to research the best plan. I was told that the travel pass covered the Middle East and that it's $10. per day while using it out of country. When I received my bill, I was charged several hundred dollars in usage. When I asked about it, they said to went to Bahrain and that country was an exception to the plan. Sounds like it time to move to ATT.

I switched to Verizon Wireless after having been with AT&T. I did it because I would have better service in my area. Not that AT&T was that bad but it was still going to be better and I assumed my bill would be about the same if not possibly a little more than AT&T however I did not expect that for months in a row my bill would go up about $5 every single month even after my discount from work. This never happened with AT&T. I am ready now to go back to AT&T as soon as my contract with Verizon is up. I like the service but I'm not willing to have a bill that fluctuate and never goes back down.

I just tried to pay my bill online and on the phone. I SPENT 45 MINUTES. 15 times I got sent back to the automated service that rejected my area code. I googled them and tried pressing the 0 during the auto message and they just hang up on you. I even tried live chat and even that does not work. Never in my 60 years have I seen a company that makes it impossible to talk to a cust. ser. rep live. Verizon you really really SUCK.

Let me start by saying I have been with Verizon over 4 years. Service has been spotty, lots of dropped calls...so why would I stay? Mostly because I am a creature of habit and don't like change. Yesterday morning I reached out on the Verizon chat to inquire about an unlimited plan. I was told my bill would go down by about $15. I agreed to change to this plan.

Watch out for Verizon Wireless' Insurance scheme. They will substitute a known "problematic phone" and dump it on you under their insurance plan then, when there are nearly immediate issues, they make you go through literally hours of "support calls" on an issue that is public knowledge as being a problem with the phone that they sent "under warranty" and then after hours and hours on the phone, do nothing to make it right. It is a scheme for bilking $15.00 per month for 5 years from a trusting customer and then pawning off a problematic product. For more details...read on.

I have been receiving an email bill for a Verizon business account that is NOT MINE and have for over 5 years, and when I call and ask VERIZON to PLEASE stop sending, they say they can't because I don't have the password info to log in. The email even says, "if you are receiving this email in error call 800-922-0204", but yet they can't do ANYTHING about me receiving some company's bill without the company's sign in info??

Before I had Verizon I tried two other companies. Verizon beat them hands down in quality, areas of service, easy to work with customer service, and their willingness to help in anyway they can, whether it be billing, technical support, or just answering.

When I got my first Android phone 3 1/2 years ago, my adult son researched all the prepaid phones & plans for me. Verizon was ahead in every way, and keeps improving all the time & constantly making my use better. Not only do I have nearly buffer-free streaming on every app, YouTube to live-streaming all my TV channels, but every app is always perfect. The basic data plan for only $40/mo was way more data than I ever needed, and at my 3 year mark I got bonus data every month.

COMPLETELY INCORRECT ASSUMPTIONS ABOUT SERVICE QUALITY. East Bay, San Francisco Bay Area. My rank by service provider:

Just bought a new phone and was able to set up and transfer contacts and apps from one phone to the other. Always had good service and support with Verizon. I always have signal wherever I go. I would highly recommend Verizon service if you're looking. No contracts. Just pay a monthly amount to keep your service.

Well, I've been with Verizon for about 2 years now. Usually don't have a problem, but there are a couple dead spots. I pay $50 a month. 4/8 gigs So I don't see a problem. So I guess I'll be staying with them.

Visited store under duress after an hour with support over the phone. Robert ** took care of a problem with such patients and care that only on hindside prompt me to express my gratitude. Thank you Sir, great service.

I've been with Verizon off and on for a total of 10 years! I love the service and the speeds I have all across the country! I bought the Nokia 2V last September 2019 and although this phone stinks, and the fact that Walmart sold them for $20 from November 2019 till January 2020 I still am Happy with Verizon! I'm in the process now of trying to upgrade to the 3V by Nokia. But because the techs at Verizon have tweaked my phone to run faster, I'm giving them Major High Fives!

Being single and not glued to my phone, I went to prepaid service and cut my phone bill in half (to $40 per month). Verizon's plan gave me more data than I ever use, and the same great phone service and coverage that I got with my previous post-paid plan. I also got a new phone for free (I don't know if that was intentional or an error). I love Verizon's reliability..

I would NEVER EVER do any business with Verizon Wireless again! Their Customer Service and Billing/Finance Departments are nothing but RUDE people, and the company itself will scam you! When you cancel service with Verizon or transfer service to another carrier they will not allow you to get onto your account any longer then they take money out of your account after you NO LONGER have an account with them but then turn around and tell you that you should have canceled auto pay yourself. But how are you supposed to when you can't get onto your account any longer! I had one "supervisor" tell me "well you should have canceled it before you switched companies, that's your problem!" These people are a dang joke, plus they are way more expensive and have horrible cell service compared to any other carrier. Do yourself a favor and DO NOT do business with Verizon!

The service is fine, however there are areas where service is slow like most carriers. The pricing is higher compare to most. The only reason I do prepay is because it's just me on the plan and the only reason I am still with Verizon I just don't feel like experimenting to see which other carriers with better plan values will have similar service.

I went from a contract to staying with them for a couple of years after it ended. Then they started giving me all kinds of trouble. So I went prepaid. I had a $25 plan. Then all of a sudden I look and see that I'm getting charged $37 and was not even notified. So my question would actually be who the hell authorized them to take that amount of money without telling me first. And giving me the option of oh, I don't know leaving. Therefore G is slower than a snail. Constantly dropped calls and customer service. That is horrifying. This includes supervisor and people that are elevated above them. They falsely put information in your credit report. Which I didn't really fully understand until I hired a company to start taking care of getting rid of those. I have two of them from Verizon for absolutely no reason that it's my fault. I would definitely say. Find another carrier.

They like to brag about the "best service" blah blah, it's a farce. ANYONE has as good, if not better service, than they do nowadays. I tried one of their watches, and I didn't care for it. I had it LESS than a day and they charged a 50 dollar restocking charge/fee. They said I was "informed" of such. Had I truly known, I'd never have done it. They really rake you over the coals if you go over the plans data service and theirs is purposely made to make you go over. They say "unlimited" but if you use too much, according to them, then you'll be so severely throttled back, that their service is useless... Buyer beware, they are nothing but a den of THIEVES, every last one of them.

Whenever I had a question about anything concerning cheaper plan they were very helpful in trying to accommodating me and find something cheaper if possible. Also they always send me a text or email couple days before my payment is due.

My recent switch from a Verizon post-paid to a Verizon pre-paid plan was anything BUT smooth. Before switching, I asked the customer rep to tell me the important ways in which the prepaid would differ from the postpaid plan. After the switch was finalized, I realized almost immediately that the rep had failed to explain some VERY important aspects of the prepaid plan. Because of the switch, I lost ALL of my saved voicemails. In addition, I lost ALL of my Verizon Up (loyalty program) credits & unused gift cards. I could go on, but suffice it to say that Verizon's prepaid plan is the red-headed stepchild compared to their postpaid plans. I will be switching CARRIERS sooner rather than later.

2/7/20, I called Verizon regarding their 55+ plan for people over 55 yrs old to confirm if what I saw on their website that the plan is only for Florida residents. The first customer rep answered with a recorded line, she said 'No' and she said that verizon website does not show that other states qualify for the 55+ plan, you have to do it over the phone only to get the 55+ plan. Then she asked me if I am interested to get the plan. I asked her again that I live in California, can I get the 55+ plan and she said 'Yes'. I said that I like to get it and she told me that I need credit check. I told her that I have to unlock my Experian for credit check. She told me that she will hold.

The moment I got my phone before I even started to make calls to anyone, I was receiving calls from some people who wanted to have sex with me? They gave me a phone from some ** site? I bought that phone from Chicago. I am in Nevada now and have a different carrier.

I decided to switch to Verizon from Straight Talk to take advantage of their seemingly awesome promos and offers. Not only for myself, but with 4 lines on their unlimited plan. For many of the promos, you have to do this online, so I began... Each time I would get somewhere, I got disconnected. So I started using the chat service, to see if someone could get me finished up. I tried explaining to each sales rep that I had already begun the process and gotten to the point I had selected phones, but not one of them would listen. They kept saying, "oh, that's no problem, there's nothing in here now, I can take care of you." No one would have someone call me, no matter how much I begged and explained how I had been doing this for 2 days. Finally, someone listened and called.

Rates too high. I’ve been a customer for 17 plus years and am a senior citizen on Social Security and paying over $70 per month. Unless I pay more l have limited minutes and after a week or two they slow my phone down. I’m at the point of shopping for new phone plan.

I tried to port in my number from other service to Verizon. Every time when I call the customer service they will start from beginning & say it's all set up and will take another 4 to 40 hours to port the number. But it's been 5 days since I started with first call. No luck. The customer service is such a worse. Every phone conversation will take at least 1 hour and most of the time they will put you on hold.

Verizon signal in my area is scant to none at all. When an emergency occurs in area (wildfire) the system is overloaded, distorted and calls do not go through. It has been this way for over 15 years and no improvement.

Any credit you earn in your bill due to overpayment or refund for erroneous charges should be legally refunded to you. Verizon instead post charges against the credit on your bill until the credit is used up. I think this is illegal as the client rightfully owns the credit.

Verizon seems to take advantage of its customers!? High cost and no Unlimited data?!?!! They try to give free perks, but hard to get! Tells you that they are Overcharging without a conscience.

Verizon allows for different plans to fit your budget which is convenient for me. If I decide that I need more data or less data, I can change my plan. Verizon also has autopay so that I'm never without phone service.

I have been with Verizon for years and lately they have gotten really bad. They keep trying to charge me more money. I had one of their "unlimited" plans, of which they have several? They kept throttling me after I used so much data, but if it's unlimited how can you use to much data? I obviously wasn't the only person who complained about this because all of a sudden they introduced a safety mode which automatically throttles you. ??? I got frustrated and reduced my plan to the lowest amount of data available because the phone was still functional in safety mode for what I needed it to do. I'm not streaming video or tethering it to my computer mind you.

Signal was extremely poor, couldn't make a phone call from inside my home. Calls dropped often and when I set up the line and tried to trunk my existing phone number to the new phone they were the most unhelpful group of people at customer service when I experienced problems.

The Verizon Prepaid plan works for me because I don't use a lot of data. Unlimited Text and Talk are really all I need, so if someone needs a lot of data, this plan may not be a good fit. Verizon has the best reception for the area I live in.

Horrible customer service. Cannot be reached, probably on purpose to keep customers from reaching to someone to solve their problems. Wait time is a nightmare whether by phone, chat or non existent email to send them a message. Definitely getting worse by the day.

Very reliable, excellent customer service, very knowledgeable, good prices. Multiple choices for accessories, data choices. My calls don't get dropped unless you're in metal building. I highly recommend them, you won't regret going to VERIZON. I've been long time customer.

I have had constant trouble recieving phone calls, getting phone messages. Phone goes doen constently. I have contacted Verizon and put in a dozen calls and complaints. No one takes the complaint but it usually get fixed in two weeks. Yes 2 weeks my business phone was down. It seems like there is nothing left to do but change companies. But the problems just keep happening. It is NEVER Fixed.

There are slightly cheaper carriers out there but I have been with Verizon since the 90's and have found they have the best coverage for every place I have traveled. Unfortunately their "Plans" seem to penalize customers who want to sign a contract and stick with them. Why is it cheaper to use a prepaid card instead of taking care of your contract customers? It maybe a pain to get a card each month but it's worth the savings to me for the same coverage.

Have enjoyed several months of great service, then my account was charged from pre-paid to post-paid in error causing me to incur a higher bill. I was transferred more than 3 times to try to have this problem.

I went to this store to upgrade to a new phone. Colton is the Rep who serviced me. Before upgrading I asked questions about keeping all my information from my previous phone. This included my voicemail because I had very important calls saved. Told me no problem. I also asked him to check my employment discount. Again, no problem. I had to turn in my Samsung S7 in order to get the discount on the new phone. I was transferring from prepaid Verizon. I have been with Verizon since 2009. Deleted all my information on my old phone.

After dealing with over 20 years of run around, circle talk and constant lack of any ACTUAL assistance, we finally found a person who epitomizes the essence of CUSTOMER or TECHNICAL SUPPORT. DARRYL ** with Tampa VZW was amazing and continues to truly go above and beyond by ACTUALLY doing what he promises and following through, following up and NOT forgetting about our issue the moment he completed his initial phone conversation with us. This guy walks the walk! ANY company would be blessed to have him as a representative. Verizon made a home-run hire when they brought him onboard.

I found a Verizon phone in a parking lot. Trying to be a good samaritan because I would hope someone would do the same for me if I lost my $1000 phone. I took it to a Verizon office so they might locate the owner and inform them that their phone had been found. I was told the phone could not be accepted because they could not accept the liability. I asked "Liability to who?" They were not liable to me. Not my phone.

After purchasing a new iPhone 11 with many accessories I found that I had a case that was not going to function as intended. I went to the new store in Medford and was told to go to a different store.

Month after month I try to go online and pay my bill. It does not recognize my email address or even my MOBILE phone number. Then when I try to call CS, it takes 30 minuted to connect with someone and then they want $20 to take a payment over the phone. They want extra money if I take up their time but my 30 minutes just trying to get a hold of someone, I am not compensated for that. Just be careful if you choose this provider. The cell service is good but CS is as bad as any I have ever experienced.

I've hated Verizon from the first week of joining in 2019. I should have NEVER made the switch from Cricket and only did so because the service at work was spotty, everywhere else was great (as it's on AT&T network). There's service even in the remote areas of northern WI. My bill was more than HALF of what I pay now, so to make up for this I've asked my HR department to pursue a 10% discount in hopes that I'd get relief from $244 per month bill (Cricket was $100 for 4 phones w/o phone costs). The ONLY reason I got NEW phones was because Verizon said they'd give me half off of a phone I wanted and 3 "free" phones. First off, the "free" phones are a joke, if you have to return the phone, they charge $50 (from a "free" phone). THEN, they charge you payments for the "free" phones and give you a credit IF you choose auto-pay and IF you auto-deduct from a checking account.

Missed the rebate submission by a couple of days because of getting prior att bill late to substantiate the rebate and Verizon is refusing to allow me to submit. I wasn’t given any direction from Verizon store on how to go about getting the rebate. They make it difficult so the don’t have to reimburse. Make sure you get all information at time of sale so you don’t have the same experience.

After 17 years with Verizon wireless I went to auto payments. Went well for almost a year. Last month on January 21 I bounced an auto payment because I transferred money to the account a few hours late. I screwed up by assuming Verizon would redo the auto pay. Apparently, they don't do that. Today, February 5 suddenly my service is turned off. 18 years and tens of thousand dollars paid faithfully to this company and they shut my service off for a two week overdue bill!!

My smartphone lost all its shortcut icons while charging overnight. Lost all my apps. Chatting with 3 reps was no help. 3 1/2 hours on the phone was even worse. I'll have to take it to a Verizon store first thing tomorrow. I should have done it today but my nerves were frayed and my temper was in the very not nice zone. Customer Service is a joke! None of the 5 reps could solve this problem. Some of referred to manuals and some just passed me on to someone else rather that help fix the problem. I am going to go to Spectrum as soon as I can!

I've been with Verizon for almost ten years now. My work discount has made the expensive service affordable. Dealing with customer service is such a hassle. Adding new phones to a line and the company refuses to waive the two activation fees costing eighty dollars. You think after being a customer for so many years they would give you some kind of perk. Nope.. You just get a customer service agent who tells you that they're not required to waive anything then disconnects your conversation. After paying off my phones I will be switching to another service.

I've spent about the last 7 years or so using this carrier and I wish I would of never gone with them to begin with. For starters they are way overpriced, they tell you one thing in the store but your bill will reflect something else. Don't bother with their mifi hotspot as it's so useless it should be illegal for them to offer. Their customer service is rude and condescending.

I get it. Communication companies are very competitive and false promises are made to lure you away. So they are all bad. By far Verizon is the worst. I left AT&T after 25 years when my wife finally agreed to leave. It was very unpleasant dealing with the lies and the plausible deniability created when they acknowledge wrong doing but simply say they would like to help but the computer wouldn't let them honor the promise. I went with Verizon on 11/22/2019 ordering service. The salesperson was eager for my business but did not complete the order. She provided me with her personal cell for all problems. The Order was left open and tried following up. For three days I called but no response.

Worst experience of my life! I am from Canada and my daughter is going to school in the states, so I can’t just go to the store to get this fixed. After several times to order a phone. All I got was that the order was cancelled. Or the terms and conditions was not completed. However I was unable to do through the link they sent because of their system won’t let me so I did it verbally with the number they provided. Yet supposedly it was never done. Then they suggested that my daughter pick up the phone at the store, however she has to be an account manager. Her phone doesn’t work so they can’t send her a code so I try to do it on the my Verizon site, both the app and website, and it tells me I am unable to do it. So we decided to get it shipped to her, and still nothing.

Switched phone plans from Google Fi to Verizon with a promotion to receive a rebate. I was given the wrong rebate code by a store employee, then when I finally figured out why I was rejected, they claimed that since "more than 30 days" had gone by, the offered rebate was no longer valid. Will avoid doing business with Verizon if I can, customer service is lacking.

During Hurricane Michael we had to switch carriers along with everyone else who used Verizon. I couldn't get a hold of my son during this time who had Verizon too. They didn't get back online until at least 3 months after hurricane hit no if not longer. I have used ATT ever since. They have been around longer and have local stations as well as remote ones that to you will need when it matters. Verizon is useless during times when you need them the most.

VERIZON WIRELESS IS A RIP-OFF!! I went to a Verizon store to get a company phone replaced and let them talk me into switching from AT&T after 8 Years!! It was all a scam and BS and all I got is upset kids and wife (Unlimited 8 Lines), wish I would have stayed with AT&T!! I guess that’s how Verizon does Business, run away from all Verizon stores, Employees and don’t trust the ads you see or hear because it’s a scam!!

I had been with Verizon for 4 years. Sprint had a free phone offer so I switched. I canceled before the next Verizon due date. They charged me for the full plan even though I had no active phones with them. I spoke to a manager and told him, "I am disputing the bill and please send me the billing so we can discuss it." I received the bill showing I was being charged when my phones were not active. I received a collection call the day after getting the bill. As soon as he sent me the bill he turned me over to collections. After waiting on hold for an hour Verizon said they could not negotiate the bill because it was turned over to collections. Do not do business with Verizon! Verizon has no customer service, makes you wait for an hour to speak to the correct person, will do everything in their power to steal every dime they can from you. I will never do business with Verizon and I recommend you don't either!

I bought a new phone and applied online for the advertised rebate of which I met all 3 eligibility conditions. A month later, I received a cryptic email stating there was a problem processing my rebate and to call them if I had any questions. Seems like a communication company would call me about a problem. When I called the runaround started. I was given different information from each customer service agent while being passed around and having to start over with each new representative. With the 7th representative, when he didn’t know what to do, I was conveniently (for him) disconnected with no callback. In the end, I was not helped, my morning wasted and the promotion ($250 rebate) advertised by Verizon a scam. It’s unbelievable to me that this type of thing is possible and allowed.

Back in December 2019, I was trying to leave Verizon since I have been with them for a decade. Before leaving, I chatted with Verizon's online service to ensure there won't be any hidden charges like early termination etc. They said I could leave at any time of the month and the monthly fee would be prorated. I have the chat transcripts. When I left early in the billing cycle, they still charged me for a whole month. I called them in case it was a mistake, but they stated that the online chat rep made a wrong declaration and still claimed that the charge is correct. Is this charge lawful?

I've been a Verizon customer for about 20 years and yes, the wireless service is better than any of the other carriers I've tried across the country. But the in-store salespeople have lied to me so many times I'm ready to move my business and deal with the reduced line service. The final straw: A little over a year ago I went into the store to upgrade my android to an iphone XS. As a valued customer, I was told I could select a "free" product. I selected the Hum. Free turned out to be $312.72 because I was stuck in a 2 year contract with a device that requires a line service. This was never mentioned to me. Before I got my first bill and realized I had been duped, my husband and I returned to the store to upgrade his android to an iphone XR. Well that one came with a $200 iPad...what a great deal! Except that it actually cost $450. I'm stuck for now because of the contracts, but in 13 months I will switch to another carrier...ANY other carrier!

I have attempted to process a simple transaction for 3 days in a row now. Their online system errors out, the online "Assistant" feature, it takes forever to get someone to respond and the actually telephone leaves you holding forever as it tries to persuade you to log in to deal with the online assistant. There is no reason any company that charges this much should keep you waiting so long. I can't wait until this contract is over, I'M DONE!! I've been a customer since 2001 and have stayed out of loyalty and the stress of choosing another company, but no more. Not worth the struggle of dealing with them anymore.

I have been a loyal customer for many years with Verizon Wireless. In December I was told I would get a discount if I did an auto pay. But my bill didn’t reflect what I was told. When I called customer service I was promised it again. When the next month it happened again I got the promise in writing. Now I just received my bill and it wasn’t applied yet again. When I called to ask why this is happening I was told that they would not honor the promise. I don’t like I was put to a more expensive plan with the promise of a discount but in reality it was not.

They Took 45 minutes to transfer and hold only to then after 10 minutes with them on the phone they disconnected and never called me back! Issue was that they don't warn you via regular mail or email or text when your bill is past due- they just disconnect and suspend service = all my 14 lines!! I then frantically pay the bill over the phone... They have no one to talk to-unlike customer care for regular clients. They get service business customers get ZERO!!!

I have never in my life tried to work so hard to obtain services from a company that doesn't want my business. In the last 24 hours I have spent almost 10 of them trying to switch my service to Verizon and add an additional line. I started on the website. I then went through chat. I spoke with more than 6 chat representatives and went through the process multiple times. Every time there was a glitch in the system it took me back to the credit check screen. I obtained a credit check application number the first time but there wasn't any place to plug in this number. This meant Verizon ran my credit about eight times. The purchase was flagged through my bank account which meant I had to call and authorize the purchase. This I kicked me back to the credit review check. I went through the process.

This is the worst company you could ever do business with. They lie and steal and will do absolutely nothing but run your pockets. Stay far far away from this POS company, I have never come across such a disgusting company before.

I ordered an iPhone11 from Verizon online on January 9th. When I opened the box there was no phone inside, instead there was a bottle of water and a Welches juice. It was clearly stolen in transit and the box retaped. I call Verizon several times and they tell me it is not their problem and as far as they are concerned I received it. They informed me that I have to pay a deductable $200 through the insurance to get a new phone. They also required I file a police report.

We have been with Verizon (through Victra in Fountain Valley) for several years. The first two and half years were fine. Good phone service no complaints. In August we went into the store to add another phone line and to purchase 1 additional phone for that new line. We were promised a BOGO, buy one get one free phone because we were adding an additional line for a total of 5 phone lines. Our bill at that time was around $200. We were told with the new plan "it would go down." It went up to $310, a 50% increase. Also, we have been charged $30 each and every month since for the BOGO which turned out not to be free after all. I have called customer service every month for the last 6 months and was told that it would "take time" for the contract to go through. "Wait until next month" I was always told. BS. Verizon knows from day 1 what their contract is. I went to the Victra store manager in Fountain Valley and got the run around there too.

The manager at the store in Waterford Lakes on Alafaya Trail in Orlando, Florida 32828, along with his sales team, will lie to make the sale. I was told by the sales rep that I had 14 days or until the end of the month (Jan 31, 2020) to turn in my old phone for a $200.00 credit. I was also told by the manager of this store that he would waive the $40.00 upgrade fee. I returned to this store 3 days later to trade-in my old phone for the credit but was now informed that because I do not have their unlimited plan, I am not eligible for the 200 dollar credit. In addition to learning this new information, I also received my future bill for Feb/March where the $40.00 credit was to appear from the upgrade charge. Surprise... no credit. Beware of doing business in this store.

Upon me transferring to Verizon months ago, I was promised a $250 gift card by a chat rep I never received. Then this below-- I ordered 2 new iPhones on Verizon's BOGO deal. I asked the CSR on chat if the crack in the screen stops me from trading in my iPhone XR. He said as long as it works, it's good. (It does.) Furthermore, I have paid for insurance on the phone (which inc cracked screen protection) for a yr.+ Verizon rejected the device and charged back $500 which resulted in a $1000 cell phone bill.

I have been with Verizon for several months. Their home internet service is fine. But the mobile telephone service is awful. The service only works properly about half the time. When it is not working people calling me - or people I am calling - cannot hear me clearly, as the voice keeps cutting out, then returning, then cutting out again. Furthermore, text messages sent to me often arrive hours after they are sent. This makes undertaking transactions - such as home banking - difficult or impossible. I live in Washington DC so the problem is not that I'm in an isolated rural area. I also travel globally for my work and note that almost all Third World countries provide a much better quality phone service for about one third the price. Verizon really need to lift their game. In the meantime, I'm looking forward to cancelling my service with them very soon!

Each month they have tried to raise my bill! For no reason at all!!!! This is the sixth month in a row I will have to call. The last time they promised our rates would never go up unless I changed plans. 1) I have not changed plans and guess what... they're trying to take on $10 per line! Screw that. I cannot wait to go to a different company. At least AT&T didn't Jack rates. They just cost a lot but you knew each month what you were going to pay.

I love my Google pixel, unfortunately the battery dies prematurely (at 40-70% the phone just shuts off). I have a warranty for technical issues. I have been in contact with Verizon for 2 days. Over 2 hours of transferring, repeating myself to different techs, excessive hold times and I am told I am unable to get a replacement phone due to a small crack on the back side of my phone. I was told by tech support that because of the crack on my phone (that of course, just happened within the last week) they will not honor the warranty for the battery issue that has been ongoing for over a month. I understand that there are fraudulent people out there who will do what they can to take what they don't deserve, however I have been a loyal Verizon wireless customer for 15 years. The plans are expensive as it is on top of paying monthly for a warranty that is voided if there is anything additionally wrong with the phone.

I have been a Verizon cell customer for the last 15 years with multiple phones and working for multiple companies. Overall experience has been average, but I was satisfied. Over the last 3 or 4 months, my experience has dramatically gotten worse. The issues range from unreliable phone calls, fraudulent calls, phone issues after 2 months of service and poor customer experience.

They allowed an illegal transaction adding service to a device that was someone else’s. Very long waits here. Employees trying to pass responsibilities on others and to the call center also very bias is to certain products that they are getting kickback for selling. They advised me three times to call the call center for a refund, but each I was told by the call center that the store is responsible for the refund. The call center was no more help turning me back to the store. The store and call center are both very poorly trained - they hung up on me twice after long time periods of trying to work a resolve.

What a frustration. My signal has been poor with not understandable calling and super slow to no internet. Been this way for several days now and all Verizon does is give me a run around to other so called professionals. I've even tried the tech support chat and they tell me to call a number to which I hold forever with no response. I may need to give my $450.00 a month to a different provider. This is ridiculous.

I was told by a customer service rep online said that I would get 4 - $250 gift cards for switching over & have a print of our chat to prove it. I ended up with 3 $200 gift cards, so was shorted $400. Have spoke to several people and spent hours both on the phone and in person discussing this. No one will make it right. They just keep saying I was told wrong. That isn't my problem-train your people better. Make it right. I would not have switched over had I known the headache that would come with the switch. The last person I talked to swore she would make it right. She was going to call me back in an hour. That was in November, two months ago....I would even take a $400 bill credit but Verizon refuses to fix it. So so so disappointed and will continue to tell people about this until someone steps up.

Bought Verizon phone several days ago and somehow when my personal numbers were downloaded something happened and I had numbers that weren’t in my phone for years and they were missing parts of the numbers. It was really a mess. The good thing was I kept my old phone and still had my numbers. I decided to go to my local Verizon in Suamico. Paul took my new phone and cleaned the numbers off and in a matter of minutes my phone was corrected. I was really happy. I am a senior citizen and these phones and computers are really confusing at times. I was really happy with the service at my Suamico store. Absolutely five stars.

Very poor service by employees in person and over phone constantly told they have no time to deal with concerns. And that is if you can get hold of someone. They are too concerned about about a rating I gave one rep a 7 out of 10 and she told me that was too low and to re-rate her.

I applied for a military discount back in October and was approved. Takes 1 to 2 billing cycles to show on bill. December I called, was told it was approved, I didn't have to change my plan to get discount and will be on January bill. January bill, no discount. Called again, was told discount was approved, I didn't need to change my account to meet any needs to receive discount, will show on February bill. As much money as this company makes and steals from people give me a break and show some respect to your military!! If February comes and no discount kiss my ** goodbye.

Since one is the minimum I could choose, I had to choose 1*. Well, I was planning to switching from Tmobile (I have been with them for over a decade) to VZ by porting my 4 lines. My order was for BOGO with porting lines. I bought one phone, but after the order was place, I wanted to modify it with 2 phones. So that's where the trouble starts. I had to waste 2 days of my time switching between online, sales rep to online customer service to tele-sales rep to tele-customer service to store associate (About 20 people) and every time the sales rep transfers call, it is a different customer service rep, when the customer rep transfers, it's different salesperson. Each of them say that they document the notes so that the issue is resolved. None of the reps clearly know what they are doing or what they have to do.

I have used Verizon Wireless for years but just as soon as I can I am dumping them. I bought an iPhone 11 on a promotion that with surrender of my iPhone 6 I would get a pair of iPods and a new 128 gb iPad although not the newest iPad. The store was out of iPads so it was to be delivered to me in a couple of days. Finally got it 5 weeks later after many phone calls. Then the billing issues started. Was billed for 3 iPads when no billing should have occurred in the first place as I had paid for it at the time of original purchase. Service reps tell you they will get back to you and do not, they tell you the local store has to fix it when that is not true, and then promise you it is all fixed when it is not. Horrible horrible experience. So regret making this purchase at Verizon.

Ok, entertain me that I’m telling the truth: I did send in a phone that was in mint condition. After about 6 weeks, I noticed my bill didn’t deduct the trade in value. So I had to look it up and saw $0. No one notified me. Spent hours on chat and they send me a photo of a broken glass phone; something that was not there before The bubble envelope they sent me probably wasn’t protective enough especially during the holidays. Still haven’t seen photo evidence that it was my phone (probably is mine). Now have to submit a claim with UPS (I have to submit this claim). Won’t send the phone back so got $0, so can’t salvage it and sell it on a 3rd party marketplace. So all in all, Verizon got me to buy a new phone. And they got my iPhone 7+ for free which is probably worth something. My son could have used it as a video player… Why are we on Verizon again?

Although the actual phone service I received was as expected.. the service I received from the employees at Verizon customer service was not only extremely frustrating with hours of wasted time - 10 Total- it was also down right embarrassing. Not only was my account set up incorrectly from the get go, they made it impossible to correct their error. After being guaranteed numerous times by supervisors and employees that everything was resolved and I did not owe anything other than my monthly bill- my account ended up in a collection agency for the amount of $22. This was after being transferred from department to department having to retell my story not just once time - but a total of 5 days worth. Not once did Verizon contact me other than the initial texts they sent me - by a computer - telling me I did not pay my bill- yet I had and I time month after month.

I bought a phone from The Verizon store in Tukwila, Washington. The phone wasn't functioning with talk over wifi, so I tried to call the verizon customer service number. After 3 hours of trying to get ahold of someone I gave up. I instead went to the location with my Father in law who is also on the account. One of the people there tried to get my phone working but he admitted it was broken. He admitted it was broken when I got it! He tried to refund the full amount as I did not want the same brand of dysfunctional phone. Only the tax amount was refunded back to my card, not the 50 dollar price of the phone. He told me that the 50 dollars would be refunded back to the bill. I agreed to this, and explained that if it was not, I would return so they could fix it.

I had to switch over to AT&T after a nightmare experience with OneTalk and at this point, I am trying to save my business. Nothing but problems, dropped calls, nothing ever working right and having to spend hours and hours and hours on the phone with Verizon just to never get a solution. I've lost clients, sales, and have lost my mind over this whole fiasco. Now, Verizon keeps hounding me over the money I owe them and they can just ** off...They've cost me more than I owe them. Seriously considering lawyering up if I can't save my business because of their terrible product and even worse service.

In December of 2018 I was having problems with my cell phone. I updated it and I kept seeing a little man on my screen that kept blocking my phone up. That was their upgrades wanted me to do more. After a month of four times going into their Fort Wayne office and not having cell phone service I wanted to cancel my phone. They told me I could not cancel my phone in their office but then I cancel my internet Cube that I was no longer using. That cost me $20 per month extra.

On 01/12/2020, 01/13/2020, and 01/14/2020 we had been having loss of service, dropped calls, and poor signals on our Verizon cell phones. We had to drive at least 10 miles from our home to make phone calls. When called customer service on 01/13/2020 we were told that there was some issue in one of the towns about 40 minutes away from us. The customer service representative was forcing us to buy additional services instead of solving our problem. Later we found out that the issue was widespread in our town and nearby areas but Verizon failed to acknowledge it. It was not until the mayor of Marlboro Township NJ got involved the issue was addressed but not completely resolved. No credit or apology was offered.

This business have been a customer of Verizon for over 7 years. The initial account was set up BY one of VERIZON's incompetent staff and the only way we found out was when we moved to the new office. The amount of issues that Verizon hit us with regarding switching from residential to business was unheard of! They were the ones who set it up but no matter who I spoke with made it my fault and gave no help whatsoever. How is it possible that an industry giant of this size is so incompetent in virtually every single service they provide. When you are trying to contact them through the website "as it is advised by the phone robot to avoid the wait" it takes 10 times to do it and 0 times to receive a call back. So obviously, it's just a maneuver to escape the customer issue.

14 plus years as a client. In August of 19 my signal dropped to the point of it not being useable. I called and struggled with inept customer service representatives. I finally switched to Sprint on October 18th 2019. Verizon kept billing me through to November 2019. There was one bill that I still owed for the phone. But I kept getting different amounts via email. I asked for a hard copy to be mailed to my address. I got that almost 3 weeks later only after Verizon put me in collections. Took a hit on my credit report, spent countless hours on the phone with support, and did my own field research to find that it was a birds nest on their antenna. 6 months later, the nest is still there. Verizon "will" screw you over. If they did it to me after 14 years, they will most assuredly do it to you. YOU HAVE BEEN WARNED. Avoid this company.

I am so very disappointed with the service I got from Verizon with customer service. I ended up going to Sprint but, that is not my complaint. I have tried calling 4 times and today made 5 times to discuss my final bill. When I disconnect my line I asked for a final bill to be sent to my address. Nothing arrived and I started to get worried so I called which made my 5th time calling. Each time I was put on hold and not once out of 120 mins did I talk to someone until tonight. I WILL NEVER GO BACK TO VERIZON FOR THE LACK OF QUALITY WITHIN THEIR CUSTOMER SERVICE. I honestly do not see them lasting if this kind of behavior continues. However, as I read other reviews I'm not the only one that is NOT SATISFIED WITH THEM. Sincerely, Donna

We have been Verizon customers since 2002 and we found out they we were overcharged $25 per month for 27 months - total of $675. At first the rep reports he can only credit our account $25 due to the computer system did not correct when we re-contracted for two years and new phones. But the error was our fault because we paid for it via Autopay and that is saying that we agreed with the bill. Nice - Verizon thinks it is OK to overcharge their customer, admit it was their fault but they will only now offer to give $75 credit (after another 40 minute wait) after having to talk to another “Supervisor”.

Always record the conversations with customer care. They promise or commit on something to solve your problem, then after few days the problem comes back and then customer care will not recognize about your last calls. They are liars. With proof and the way they cheated me I am going to Nevada Consumer Affairs to register complaint against Verizon. My email is **, if anyone wants to know by what extent they can cheat you, contact me, I can show you with proof about their trick to cheat people. Never ever trust them.

I've been on hold 3 times in 119 minutes - instructed by Pitre, Jessica and now Kevin to wait. NO one returns to the line to check in, no contact to reassure, rather the music playing in a loop. There are two versions and on two devices on speaker after this extended time it is unacceptable for a phone company to do this. From our new phone, issued by Verizon, we sent a message to an existing Verizon phone (iPhone and Pixel 2), it was received yet the reply from the iphone to the new Pixel 2 was not, rather a message from a 3rd party was delivered. I took screen shots but the Verizon "help" is unable to see it. We notice the number has a + in front, whereas none of the others do.

There has been a significant loss of cell towers on the Verizon Wireless network in Los Angeles. I have had numerous dropped calls and unable to utilize my data in many pockets around the city for the past few months. I have reached out to Customer Service several times already regarding this issue and I keep getting the run-around advising that due to excessive construction around the city, all towers are being affected. Really?! I have fully lost service today (July 11th, 2020). I've currently been on hold for over 4 hours trying to get to Customer Service. Evidently everyone else must be having the same issue. Shame on Verizon. :(

I was kept on hold for technical support for over 2 hours, and still did not get through. I called again, and gave up after being on hold for another hour. I'll switch to another cell phone provider that can deliver decent technical support.

Absolutely ridiculous. Waited on the phone for an hour only to be told that they "couldn't justify the credit to my account" (credit in which I rightly deserved). As if this company is going to lose so much money from giving me a credit. Rude and snarky customer service. What a joke!

Verizon has such poor customer service. I am trying to connect to customer service for 3 days and no one is able to assist me. Such a poor poor bad experience. I have verizon for almost 2 years and now I am planning to cancel it as I did not have any questions on my bill for 2 years I did not notice. But it really hard with these people. I am going to cancel it.

I absolutely HATE calling Verizon for customer service. EVERY time I'm on hold for an outrageous amount of time! Example, tonight I called, while holding for service I went to two stores shopping, came home and cooked my dinner, and ate it before I got an answer! This company clearly does not value its customers' time. I have spent in the last month, because of the crappy phone they sold me, over five and a half hours. We are closing in on a work day here folks, without pay!

Have you ever been a victim of Verizon?? I am searching for other people who have had money taken out of their account by Verizon for merchandise they returned to the company. On December 26th, Verizon Wireless took $1,289.32 out of my bank account for a cell phone that I had already returned over a month prior.

Overall I enjoy my phone. The crew on the E College Ave store are so very non transparent. They handed me a tablet. Said it’s free. I told them I would never use it. They said take it's free. No it’s an extra 50 dollars a month. On my many trips back they said they would try and fix it. That’s been 6 months 300 dollars later no fix. They actually said I could just give them 300 dollars and buy out the remaining contract. Defeats the purpose of not paying for it. I just get the run around every time I go in. Promises with no results. Thinking of going to Better Business Bureau and filing complaint against Verizon. So if buying a phone I recommend any store but the East College Ave store in State College.

I've been a customer for 6 yrs. I went in for a replacement phone, battery was swollen. I was told I qualified for a FREE Hum, (good customer etc.) I asked more than once, really a free Hum? Yes all you pay is activation fee and 5.00 a month for service. First bill I see device payment, I go talk to manager, he assures me it's free because of promotional bundle, my bill stayed the same. Replacement phone failed again, Hum stopped working, decided to buy a new phone and cancel hum. I find out I have to pay for hum device! If the hum was free and I paid the activation fee why can't I just cancel the service? They lied the whole time!! I'm 69yrs. old I should have known nothing is free. I feel bad I was taken advantage of. My mind isn't what it used to be. I spoke to another manager and he said it was up to me to ask questions, read the fine print. I wasn't given a contract to read! Just told to sign a tablet for my replacement phone.

We bought a two for one and it was a lie. Now our bill is 50 dollars more a month for two years. We are so disappointed and feel completely misled. It was supposed to be a two for one, but customer service even admitted we had been misled. Now we’re stuck. Don’t trust Verizon! Be very careful!

Anytime I call there are long hold times, I often get disconnected after waiting on hold and they don't call back. The automated system is a joke you can't get anything handled through that. Basically if you have to call Verizon for anything you need to plan on hours, which is terrible. They should invest in a call back system that holds your place in line. The only thing good about verizon is the coverage otherwise I would not use them and may not in the future as other companies get bigger. The tech support is a joke as well and I have returned something to be fixed and they sent it back not fixed, and it took sooooo much of my time to try and get it replaced after about 20 hours on the phone.

Switched to Verizon from AT&T bringing over 5 lines of service and purchasing 4 new iPhone 11's. Nothing went smoothly. Bill did not list specified waivers such as activation. Customer service is non-existent - incredibly long hold times. I scheduled a call back and waited over 25 minutes for someone when they called back. Horrible experience. I wished I explored staying with AT&T now. No love lost for them but they never treated me like Verizon has - especially, as a new customer. Have your ducks in a row and take detailed notes- names, extensions etc. for anyone you speak to, especially, if they are offering your money.

As I write this horrendous experience, I am still on hold with Verizon Wireless for the past 56 minutes after placing a request that they call me when a rep was available which stated the call back would be 14 minutes. I just had a rep pick up the phone and say "What", I asked if this was Verizon Customer Service and she hung up on me... Speechless is all I can say... Verizon, does not care about their customer base. They are a huge company that lost sight of how they got where they are today.

I bought a new Google Pixel 3 XL because it was supposed to be a good phone. NOT!! The first phone lasted one week. The second phone is pure junk! Now the insurance company with Verizon wants over two hundred to replace junk with junk. I'm stuck paying for an expensive phone that doesn't work. Verizon has lost its loyalty to its long time customers. Just as soon as I can I'm switching.

3 months ago I switched to Verizon from a different carrier, but this was so far one of my biggest regrets. I called them to solve 1 simple problem, and the customer representative insured me that the problem was fixed, but when I checked, the problem persisted. As a result I had to call more than once and the problem continued to where I had to explain my issue more than 10 times, and still didn't get resolved. Last time I called was 1/3/2020, at 4:35, where they told me my waiting time would be 14-21 minutes and the time currently is 5:26 and I am still waiting on the phone, and when I called the same morning, a customer representative told me he would transfer me to someone else, and the person he transferred me to hung up on me. I have never seen a more unprofessional, and unreliable customer service.

Verizon is an overpriced, poor customer service company who does NOT value their long term customers! It’s unfortunate to be with a company for almost 10 years and have such poor service when I need it. I hate the fact they manipulate the phone with updates and interrupt service if you choose not to update (because I’m find some programs disappear and there’s always a new failing glitch upon updates). And they phase out phone use to force purchase of a new, expensive phone. I have a 6 Plus and have never had a problem with it until these new 11s came out! The volume is now very low, the keyboard acts up, the messaging all of a sudden gets locked...I’m convinced these issues aren’t coincidental!!

I recently switched from a pre-paid cell service to Verizon a few weeks ago. Verizon advertised a 250.00 pre-paid card for switching to Verizon Wireless. The sales representative - Ali, ** told me I would receive a 250.00 prepaid card. He even sent me a link to complete & told me to click on the link and submit the form & I would receive a prepaid card. Well the link did not work. After I input the requested information it would say invalid promotion. So after I told the rep he sent me a second link & that one didn't work either.

I moved recently and double checked that Verizon covers my area, which according to their maps, they do with full LTE coverage. I live on top of a hill with no trees or anything blocking a signal and I only get service in a few rooms of the house. As soon as I leave my driveway, all coverage completely drops. So I waited over 25 minutes to chat with a service tech... chat, not even talk. They strung me along, didn't listen to my actual needs and then had me reset something on my phone. I didn't want to because I didn't want to lose the chat session and wait another 20 minutes. He assured me it would be fine. Of course it wasn't. Horrible service that just wanted to get me off the chat session.

Went in to the Flower Mound TX store on Long Prairie rd to see about upgrading my wife's current iPhone 6s to an iPhone 11 and investigate the Verizon offer of buy one iPhone - get another iPhone free. After waiting in line for 45 mins seems the salesman was only interested is selling me a new phone and not answering my questions about the fine print "free phone offer". It isn't Free. Verizon gives you a credit on your bill for the monthly fee amount obligating you to another "Term". They don't call it contract anymore. With NO option of paying for the phone upfront or even paying the balance off early. Because "that's the new term of the agreement what was once called a contract period. Didn't upgrade or purchase a new phone.

My husband called to have my watch activated after purchasing it two days prior thinking it was already activated because it was added to the line and we were being charged for it. It turned out it wasnt activated therefore when he called I was at work with the watch and they couldnt troubleshoot, so an appointment time was set for 430pm that afternoon and when that time arrived I received another text stating a representative will be with me in 30min. After 30 minutes a chat representative reached out when tech support stated someone would call not chat with me. So I'm finally conversing via chat and ask if she would call and she said she doesnt have the capability to call therefore she couldnt assist, and if a call was needed she then told me to contact tech support and wait for someone to assist.

My Verizon account is new. For that last 2 weeks I have been trying to register my account so I have access to account information such as billing and usage. As a final step, I decided to contact customer support. After a very long wait time, I finally received a call from customer service. The representative's name is Bekki - employee id **. Immediately I recognized that every time I spoke, she spoke over me not allowing me to complete my sentence. She tried stating that there is a delay and blamed it on my speaker phone. That is incorrect.

It has been my experience with Verizon that it is not possible to speak to a person. I just tried to reach verizon and was first transferred to a prompt that asked for the environment's client, another was to select individual I want to speak to. I have been unable to open verizon app. I when trying to access my verizon my sign in information was not saved and I was not allowed to change or retrieve my account information. I my new password was not accepted. I got messages that my passwords do not match. They did match. I am going to switch to another carrier tomorrow. I have not had one experience in contacting Verizon that was anywhere near reasonable. There is no customer service!!!!

Verizon is a liar, they lied to me and did not give me port in credit $450. They charge you the service you never order. Bill is chaos that you can never understand. In order to close my account, I called customer service 3 times and average 1hour each time. Poor signal that terrible quality when you are speaking. Verizon 4G speed is 5Mbps uploading that is the slowest between other 2 major carriers. Avoid Verizon. Terrible.

I have tried to contact the customer service of the Verizon Wireless online and by phone. Both of them suck. They keep you wait and wait with no response at the end. My personal experience is literally awful.

I have been with Verizon for 6 years. I transferred my phone number to Spirit on September 20. On September, 23, I received email from Verizon saying they are sorry I left them...BUT My credit card was charged on October 5 in amount $84,87 by Verizon Wireless for September payment. Then on November 5 my card was charged in amount $84.87. I called your customer service about this charge to dispute it and they said they would work on it. On November 20 I got money back in amount $84.87. On December 5th my card was charged again in amount $82.25. I received a mail from Verizon saying it is a bill for period October, 21 to November, 20, 2019. On December, 7 I received a letter from a collector Convergent saying that Verizon Wireless has placed my account with them for collection $82.25.

After my phone broke I got a replacement via mail. Promised by noon. Received late afternoon. A few hours to reset all the settings. No biggie. To be expected. Week later phone works fine (net, photos, apps) but when I make a call the other party can’t hear me. 4 days of this. Hard to explain simple issue to customer service. After a few hours on the phone Xmas eve they ask me to reset network settings. Not being a techie I didn’t realize this would restart my phone. Not gonna call again.

After trying a couple of times, I asked to speak to a supervisor. This happened twice.

I've been with Verizon for a couple of years and recently I wanted to switch over an account from prepaid to post-pay and every month it's the same issue!!! For the past 3 months I've called customer service AND gone into MULTIPLE stores hoping to resolve this issue and every month they tell me to pay the bill and try again next month!! When I call customer service I keep getting bounced around different departments and not one person has been able to help! It's obvious to see that these sales techs don't value a person's time and would rather transfer you to someone else, for them to deal with then try to figure out the problem! Completely insufferable!!!

I have a story about my Ipad. I like my Ipad very much. It will be paid off in one more payment. I did all the updates for it recently and it lost its network settings. I went to a local Verizon store. I was told no dice, IPad is too old, 1st generation—too old to update--only solution is to buy a new Ipad. Ok, I need to leave this store and I did. My Ipad is 5th generation and it is less than two years old. Wow, I am surprised someone tried trick me and labeled me as blind consumer versus a valuable customer of Verizon.

I have been with Verizon for multiple years. The provider ensures to go above and beyond each time. This provider has done there part to the utmost quality in working with me as I escaped a very dangerous situation. Staff is very friendly and professional.

Many hours on the phone with customer service trying to get them to honor their original promotional deal that they made to me. They never did. They were dishonest. After 12 years I switched to TMobile.

I reluctantly decided to trade in my iPhone for a new one after receiving an offer for $400 for my old one. My old phone was in perfect working condition and had only the mildest of blemishes on the case (as from taking it in and out of a case). After some fairly major issues receiving the new phone (Verizon told us that UPS lost it and then sent the wrong screen protectors), we packed the old phone up in their packaging and returned it.

Today my Verizon replacement phone broke again, for the past 3 weeks I have been dealing with copying data over to the new replacement phone, but the replacement phone they sent me (covered by insurance) was broke too. I have two broken phones now with my data on it, The resolution would be to send another replacement phone that that works, but they won't send me another replacement phone until I send back one of the phones, but I can't because they have my data on them. I need the new phone to take the data off. I have spent at least 6 to 8 hours on the phone. Talked with 2 supervisors and they refuse to send a phone out that works. Until one phone is sent back. On top of that the conversation by one supervisor even told me the phone is worthless, so why won't they send out another replacement phone that works. The common sense is gone.

I am extremely frustrated. I have spent 5 hours and counting on this issue when I should be studying for finals. I still don't have a working phone. I am trying to upgrade my broken phone and there is a lock on my account. Everyone keeps giving me the run around and has no idea what's wrong. I keep being told the issue will be resolved and it's not. Now I can't get a hold of anyone and it won't connect my call. 3 days without a phone. Thanks for nothing Verizon Wireless.

I called Verizon about a special iPhone offer and was offered an iPhone 6S plus for $5 a month. I purchased it with that offer. The paperwork indicated it was $18 a month, but the salesman told me that would be discounted after the purchase and promised I would pay only $5 a month. The outcome is -- I am being charged $18 a month. Do not trust the salespeople when you call in to Verizon--they are not honest.

I have been with Verizon 15 yrs. without any problems. In the past any issues were immediately and positively dealt with. About 3 months ago, I put my Verizon account on auto pay. All of a sudden, my phone went out on me. The customer service rep's answer to this was to "mail me a phone". It never arrived. But, I found it was mailed to an address at SOUTH 6th St.. I am on NORTH. Have been four yrs.! The rep "confirmed my correct address and mailed me another phone". This too never arrived. It's beginning to look like a scam. I noticed on the Verizon account, it said I was going to be charged for a "nonreturned phone". A few days before that they texted me confirmation of my broken phone's arrival at their company?! Hmm. I called them asking about the charge for them losing the phones. The rep absolutely stated I wouldn't be charged for them. "It was an accident." "Just ignore it."

This company is the biggest rip off. I have never in my life experienced such poor quality in customer service. They tell you to use their automated service for no charge, but they tell you it may not let you make the payment arrangement you want through that service leaving no choice but to go through them. They claim they don't want more money from you but when you make your payment arrangement it DOES NOT TELL YOU that even though you made your payment arrangement your phone will still have interrupted service charging reactivation fee per line. And the service charge for them having to do it for you.

My experience at the downtown Philly Verizon store was the best experience I have ever had. It was solely due to an individual employee named Luis. Luis was courteous, diligent, and respectful. I am traveling in Philadelphia from Minneapolis and my phone had a hardware issue rendering it useless. Luis was able to quickly assist me in making an insurance claim and having a replacement phone overnighted to my home. He humbly assisted with deactivating my find my iPhone and did so with a smile on his face.

We have spent nearly 12 hours on the phone with Verizon trying to accomplish the simple task of porting 3 lines over from another carrier. The issue is still not resolved after over a week of working on this. I thought a phone company would welcome us from another carrier with open arms, but apparently not! Needless to say, we regret ever deciding to switch.

When you have a problem it is almost impossible to talk to a person. Even getting somebody on chat takes time and then it's not like one on one. It's like they are working on 20 other people at the same time. I'm guessing they are understaffed. In the end I was so frustrated I changed carriers. I was only trying to see if the new phone I had bought could be used on Verizon. Never did get an answer. I spent less time switching over to the new carrier than I did just trying to get a person on the phone at Verizon.

I have been dealing with the same issue since August. I have a hotspot device that the battery almost blew up on me. I went to the Verizon store in Honolulu and they said since it's still under warranty a new device would be sent to me since they didn't have the battery in store. When the device arrived, it was only the device, No Battery! That's what I was in need of. I called back and was told they didn't have ANY batteries anywhere across the United States for them to send to me and they would follow up with me as soon as they were able to find one.

I called and cancelled my Verizon service the first week of Oct. I was informed that they could not stop service until my current billing cycle ended Nov 6. That is BS as in today's digital world this can be done immediately and proration done if necessary. They then proceeded to bill me on Oct 4 for service thru Nov 6. Then, on Dec 4th they billed me yet again for service that had been stopped. Upon calling they said that I had not stopped service! They again billed me Dec 4th for another $135 after saying that they would stop service immediately and that a refund would be forthcoming. Verizon still owes me $270 for 2 months of unauthorized withdrawals from my bank account taken after service stop requested.

I’ve spent 10-12 hours on the phone with Verizon since 31 Aug trying to resolve numerous line transfers, new phone orders and promotional credit issues with Verizon and it is still not resolved!!! Nice, helpful service representatives, just incompetent and do not follow through with their responsibilities. I transferred my parents' 2 cell lines to my account from my sister’s Verizon plan. We initiated the transfer easily in the Verizon app, but it took 4 days and numerous phone calls for Verizon to execute this transfer. They blamed it on a system glitch of some sort. After the help ticket was resolved and the account transfers were complete, I ordered 2 new phones for them...the Moto Z4 each with a $260 promotion. The phones should have arrived in 2 days.

Please help???? What do I have to do to get this fixed. I have had surgeries in last 3 months and really need my caller ID. PLEASE HELP! PLEASE HELP.

I was with Verizon for years. Over the past 3 to 4 yrs their cust serv has become horrible. It is impossible to reach the same rep a 2nd time. Their reps will promise you 1 thing & do something different. Reaching a supervisor is next to impossible. Spoke to 1 who promised something, did nothing & no record of our talk was noted. I am now with T-Mobile. Much happier more of everything for less money.

We have 6 cellular lines with unlimited call, text and data purchased from Verizon since 2013, Verizon back then had the best, fastest data and great coverage. We were very happy with it and got many friends and family to switch providers. Fast forward to mid 2017 and things start to go downhill. It wasn't much at the time, slower data at certain times of the day, low quality calls at others. But slowly over the next two years it keeps getting worse and worse. Now over the past year we have been having numerous Dropped calls Daily, data that drops to unusable levels with 200+ second pings and less than 1mbps upload/download speeds throughout the day.

I had an internet jetpack that did not work anymore after 15 months. I went to the Verizon store, they falsely told me that it costs $90 to replace inspite of insurance. They also signed me up with a new line. So I had to pay for the old one and the new one. Long story short, the store turned out making a mistake and after lots of hassle I'm still waiting for my money back.

You're charged an upgrade fee when you buy a new device at retail price or through the device payment program. Even if it is from another vendor like Apple itself. No work on Verizon itself as far as purchase, customer service, or plan modification. It was all completed at the Apple store on my existing Verizon account. $40 charge by Verizon for nothing. When I called about it, I was told the upgrade fee is refunded if I return the device within 14 days of the date of purchase. LOL, I didn’t even buy the phone from Verizon. Like myself in the past, no one will make a big deal about it because it sounds like a 1 time charge. However, it’s anytime you buy a new phone.

I have been with Verizon for 10 years, and while I always felt like I paid too much, the actual products were generally good. However, customer service has always been lacking, never so much as when I got the Android watch. It worked initially, but early on, it stopped letting me use it as a phone: it neither rang nor allowed calls to go out. My Ring security device stopped working on it. And generally speaking, it stopped being pretty much anything except a watch. Thinking it was just some initial glitches, I took it in twice to be serviced. Both times it again stopped working.

I am 50+ year old professional business man in the area who is not into technology when it comes to cellphones, and I do not care to be. My last cellphone was a Galaxy Note 4 which was working fine, but I was forced to purchase a new phone because of the advancement of technology with Verizon. On 12/13/19, I purchased a Galaxy S10 over the phone with an agent, and picked up the phone from the Merrillville, IN store; Immediately, I couldn't figure out how to operate the phone. The next day, I went into the store with a list of questions I had created overnight. Garrett, the in-store agent, took my list aand in about 5-7 minutes resolved all of my issues and answered all of my questions. I am a very busy businessman, and I appreciate his assistance and patience with me.

The customer service of Verizon is really bad. The assistants are trained to be polite but are slow and not of great help. Last Sunday it took me over an hour to place an international call to France, to a number I've been calling every Sunday for the last 27 years. A week later, today, the phone call to that same French phone number didn't get through again. Three hours later, with the spotty assistance of a Verizon assistant who seems totally incompetent, I still can' t place my phone call to France.

I don't normally write reviews, but I gotta unload somewhere and maybe save someone else from a similar experience. For nearly a decade I've had Verizon with no issues. They've always been a little pricey but their cellular service has been fast and reliable. But this week was a nightmare for the dumbest reasons when I went to upgrade my phone. On Monday after 30 minutes of comparing options I picked out a phone in the Hurst, TX Verizon store only to be told it was out of stock. They offered to ship one to me, but since I live in a complex I didn't want it getting stolen if it got left on the doorstep. I asked if they could ship it to the store and I pick it up there. For whatever reason they couldn't do that. Fine, whatever. Instead, the unsympathetic associate tells me I'd have to drive 20 minutes to the Watauga store which had two phones left.

Beware when calling about issues, get names and record dates!!! I was told that there would be no termination fee for canceling cable due to issues with on demand not working, because we are still keeping our internet service. The company went back on this after I cancelled cable and billed us $305, stating that what I was told was not true. When I asked that they review the call, they were unable to do so. They offered that I start a new contract and if there are issues have a technician come to the house at least two times to prove there are issues, however I was told I would be charged for a technician to come out to my house. BAD BUSINESS, choose another option!!!

Spoke to many customer service from Verizon...please don’t trust them. They mislead you and try to take advantage of “fine printers”. Be aware and prepare to conversation. They are pro to make you fool.

Sketchy to the core, everything is made more complicated in an attempt to dissuade customers from making changes to their plan that would reduce its cost. The user experience of their website is awful, everything is purposefully more involved to frustrate you to the point of giving up. I will say their customer service representatives are nice and helpful, but the actual manner in which the company is organized and operates feels like a criminal organization, designed to steal money from people who don't know better and are too distracted to notice. Simply removing a device from a plan is a 30 min process, which is just blatant disregard for its customers time. I would avoid this company at all costs, I was a customer for 6 years before realizing there a much better competitors out there who won't treat you like a mark and will actually offer you a better overall experience for much less cost.

They committed FINANCIAL FRAUD and had obvious cover-ups including ERASING the "Remarks" - the master log of all account activity which proves the fraud and unauthorized access to my account. On October 27, 2009 my phone was disconnected due to non-payment of 2 full months. The following day, someone from within Verizon accessed my account and made significant changes to LIE and inflate the amount I "owed." The reactivated my line, waived activation fee, added a second fake line of service, doubled the plan, and somehow maintained billing for 2 additional months - all without payment. My phone never worked from that day onward, regardless of billing showing my service was reactivated and "working." 100% fraud!

I wish someone had warned me about using Verizon stores that aren't corporate and official. I went to GoWireless 12210 N DIVISION ST, SPOKANE, WA thinking they were good, trying to get help getting an iPhone 7 before a sale deadline. The girl in their store said my daughter could add more than ten lines to her plan which is not true. Then she stood there watching our frustration to order online, not offering that I could get the phone at the corporate store without hassle. Money is more important to them than service. A week later my husband got on my son's plan on his new iPhone 7, same Verizon offer I wanted, and here I am, still not able to get service. I write this to warn people not to use little Verizon stores, only corporate, official stores. Wish someone had warned me. The frustration is awful.

I have been paying insurance for years. I dropped my phone yesterday cracked the screen went to Verizon last night to file a claim. Went to verizon on Rivers Ave North Charleston. Had a sales rep to help me call them. I spoke with insurance company. Told her what happen, which I had dropped phone. Cracked the screen on it. I have a iPhone 7. She told me 196.00 deductable to replace it. I told her for that kind of money on a phone this old, which I have been paying insurance on for years when I got this phone it was current up to date phone. That I would purchase a up to date refurbished phone that you can purchase on Amazon for 400 to 500 dollars.

I have been a longtime customer of Verizon for years. I placed an online order two days ago and chose to have my phone picked up in store instead of delivered to my home. BIG MISTAKE. I waited most of the day to receive an email to pick up my phone. I chose to go to the store to see what the delay is. I arrived at the store and I was told that there was something wrong with my order. I spent 30 minutes waiting on hold to speak with a representative because the store told me that I had to call. I finally get in touch with someone for them to tell me it was the store's fault and back and forth they went as to whose fault it was that my order wouldn’t go through.

It’s been over a month of dealing with endless tech problems and issues around not being able to send SMS messages or being able to reliably call out from my residence. When I have been able to call out which takes 7-8 tries and usually having to restart my phone, the call quality is awful and usually eventually drops out. I can’t carry on a phone conversation without it dropping 3-4 times. FRUSTRATING! I have had several online chat sessions with Verizon tech support. The last one, they assured me that my phone insurance would cover my phone’s tech problems and a replacement phone would be sent to me the next day.

My mom bought a prepaid Verizon phone. We had the worst time getting it activated. Verizon kept saying it wasn’t scanned at the store even though she had her receipt where she purchased the phone. After numerous attempts Verizon finally activated the phone. Several months later my mom decided she would get some minutes and use the phone herself. She originally bought the phone for someone else. Well guess what? Verizon wouldn’t activate the phone because they said it wasn’t scanned properly at the store. I tried to explain this over and over and the moron I was on the phone with was either too lazy or didn’t know what she was talking about so my mom is out the money she paid for this phone and minutes and Verizon basically said oh well.

After spending 15+ hours on the phone getting them to correct my orders over the last week, I’m now sitting in a Verizon corporate store on hold on two different lines listening to the same crappy song over and over again. My daughter will be without a phone for a week because my old service was shut off by Verizon prematurely. Even with all this bs, they still want to charge a $50 restocking fee to cancel and return. Wish I could charge them by the hour.

Over the years I've had Verizon and it has always been too expensive and overpriced. Come to find out they expect a customer to call in so they can remind you of what was in the agreement you signed. They do not reach out to you to keep you as a customer or to offer a better deal to keep the customer. That being said I switched to a different carrier 5 days into my billing cycle and billed me for the entire billing cycle and didn't even consider to prorate it. Called customer service and spoke to supervisor and would do nothing to work with me but also agreed that lack of effort by Verizon to reach out to keep the customer was piss poor on their part. DO NOT get Verizon! They will take your money in every possible way.

There is a mistake in my bill I need to explain to billing department. I went to Verizon store, tried to chat, called several times. Store says we cannot do anything regarding billing. Rep is not available for chat; No one answers the phone after over 20 times try every day for several days over 25 minutes each time. Consumers must know that although Verizon's phone and data services are good, the company's customer service availability to answer client's concerns is way below expectations even compared to a very small regular company with no reputation.

I just tried to buy 2 phones from Verizon. I probably spent 20 hours on the phone over the past 2 days, but they just keep piling on more errors. First, I was told the phones would arrive within 48 hrs. But when I logged into my account, it had a different date, 2 weeks later, when my family members would not be at home. I spent an hour on the phone changing the delivery address, but ultimately they still had the wrong one. Then the next day I again logged into my account to check the status, and only one phone was updated. Again, another 1-2 hours on the phone. Then, I received a link from UPS and FEDEX for tracking. Both numbers were invalid.

I'm currently 57 minutes into waiting for someone to answer. Not worth the time or money, I'd rather talk to someone within 10 minutes from another country than wait 1 hour after being switch that from the USA.

Purchased my son a new phone who is active duty in the Army, mailed it to him overseas and I forgot to add insurance. I then added insurance after he received it and he broke his phone within 1 day of receiving it (yes my bad). Verizon told me I had to wait 30 more days until I could submit a claim and then SEE if I was approved or not and still pay the Insurance premium. I don't ask for a lot but you would think that VERIZON or any company would understand that it is hard to contact family while serving in the Military and that it is hard to mail things to them and get there in a timely fashion overseas.

I ordered two phone chargers and only received one in the mail in a box with Verizon tape. I’ve been on hold trying to straighten this out for 30 minutes and made to feel like I pocketed a charger and only way to resolve it is to send me another and bill me for yet another one even though I already paid for one. Seriously? What kind of customer services is that? And what happened to the old idea of the customer is always right. God forbid you admit you may have an employee that messes up and forgot to put two in the box. This is ridiculous. Been a customer for many years with 4 phone lines. Might be time for a new service provider.

Do not establish services with Verizon. They are too expensive and when you authorize a payment they take more without your knowledge. When you call they tell you they will refund the unauthorized amount but it will take 7 days. Then when you call back they say they are not refunding it at all. In the meantime you are left with an overdrawn bank account and overdraft fees. If I could give them and their customer service a million zeros I would. Cancelling my service. Dont use verizon. They will screw you.

We Wanted to upgrade my wife's iPhone6 to an iPhone8. We stopped at the Verizon store on Mariner Blvd and Northcliff in Hernando County FL and was greeted by Nick. My wife and I found Nick to be very knowledgeable and quite helpful with our purchase experience. He helped us transfer all of my wife's data and showed her the new features of the phone. If in the future I decide to upgrade my phone I will be sure to see Nick to do that. I will also be sure to recommend Nick to all of our friends and relatives.

Disconnected service despite payments. Over an hour wait time. This place is absolute trash. I was transferred 4 times. 4!!! My total wait time was 1:14 minutes. To get my service connected after I made a payment!!!!

Looong wait before reaching a customer service person who can address my question accurately. Their automated customer service robot can't seem to address specific issues, so instead we wait and wait for someone to pick up the call. If they allow disconnection online, it may help. So frustrated, I almost disconnected all my lines. But of course, to disconnect, you'll have to call their customer service department - which you'll have to wait another 40 min to ask them to do so. If they get it right, at least you won't have to call back. Meanwhile, they boast at being the best.. Wow. During holidays, when it's very busy, perhaps - like every other business, Verizon can hire more "seasonal" employees to help their patrons. Cheap robots just can't do it all.

May 12-purchased BOGO (Mother's Day Special) phones at Verizon. Here was the deal advertised: Verizon is currently offering a BOGO sale on its best mainstream phones, from the iPhone 8 to the Galaxy S9. And the best part is that no trade-in is required. For Apple fans, buy an iPhone 8, iPhone 8 Plus, or iPhone X and get $699 off toward the purchase of a second iPhone 8, iPhone 8 Plus, or iPhone X. Pricier phones like the $999 iPhone X will get a $699 discount, which still amounts to an impressive price cut.

I purchased an iPhone 8 Plus through Verizon at the time I signed up. The phone was a monthly payment on my bill. My intention was to pay off the phone quickly, thereby lowering my bill substantially. However, I found Verizon does NOT allow you to pay off the phone. You are obligated to keep the Verizon service for two years and you MUST pay each month for the entire two years. Somehow, I think this is wrong, but included in the massive group of papers that they throw at you to sign is a lease agreement that tells you that you are signing up for two years. I think this is a scam, and I intend to write reviews EVERYWHERE I can to alert people of this policy. Because trust me, THEY WILL NOT TELL YOU!!! If you feel you must go with Verizon, bring your own phone, pay the entire amount outright, or buy one before you sign up. I paid off my phone and immediately cancelled the service.

I have been trying for three days to update my credit card expiration date. You would think it would be pretty straight forward. I have been on hold twice for over an hour. I spoke to someone yesterday but she didn't know how to find it on the website and refused to do it over the phone.. She kept insisting I do it with my cell phone app. I do not put my credit card information on my cell phone ever! So still unable to update. Crazy! I gave up again today after being on hold for 45 minutes.

We’ve been paying $45/month for replacement insurance for years and have never used it. Finally my wife’s phone was operating so poorly (shaking screen, poor connections, etc., etc.) we had to turn it in and they sent her a REFURBISHED phone. Only when the phone wouldn’t operate properly (email downloads) did we learn it was refurbished. When they sell you the insurance they assure you that you will receive a “new” replacement phone if there are any issues. The amount they’ve collected would pay for the retail price of a new phone many times over, not to mention what it would actually cost them (peanuts). This is a dishonest practice and borderline bait & switch. They should be investigated by the Department of Insurance and well as various state AG’s. Verizon is dishonest and lacks integrity.

My name is Marta **. Today I want to Verizon Store - 23200 Via Villagio, Estero, FL 33928, I have excellent service by Manager **. My question about Business Acct -I need articles of incorporation. He is give information and more chances. Before I went to another Verizon store, however I don't have help. Thank you **.

Today I stopped in the Verizon Wireless store in Quakertown Pennsylvania to get me and my dad new phones. So my dad like the phone he picked out and I wanted iPhone 11 pro with the 512mb storage. This guy had the nerve to tell me this was too much storage for me. Really. I was so turn off by this. I told him I just changed my mind. Who does this and walk out verizon. Customer always pay my bill on time. Now I just thinking when my contract is up going over to T-Mobile maybe they are more nicer there.

I've been with Verizon for easily 15 years and always got great service but in the last few years, when it comes to upgrading my phone, getting them to hold up their end of the bargain has been taxing. Around October 2018 was my worst experience that is still an issue. I traded in my iPhone 6 and upgraded to an XS with assurance, in writing, that I would receive $200 back, broken up over a period of months toward payment of the new phone, with the trade-in. Over a year later and they still haven't paid up. I've tried reaching out to them and got a lot of circuitous talk. A rep even suggested the trade-in value was "up to" depending on the condition of the phone. The phone was in perfect working order, no scratches, no exposure to water. Their customer service used to be stellar and now it's near-extinct.

I have a prepaid plan, I bought the phone and setup prepaid option in April 2019. I’ve been having trouble with the phone shutting down, they said the battery is malfunctioning and I need a new phone, but they would have to Take my phone from me right now and they would send me a new one within 3 to 5 business days. I told him I can’t do that, I need a phone for work. We suggested Verizon send the new one to the store and let me know when it gets here and I will come in and exchange it. The response was “we don’t want to have accountability for that at the store.” I thought that was ridiculous. I’m looking for a new provider. I have been with Verizon for many years. I had regular plan before my prepaid plan for several years, but due to a change in life I had to go to the prepaid. I have gone to the Verizon store 3 times for help with this problem, nothing has been resolved. Sorry to say goodbye Verizon.???

I've been with Verizon for approximately four years. Problems from a third party texting into private message! Numerous times attempting calls, unable to complete! Sim card & phone match suspicious! I had several investigative inquiries to which Verizon's team only responded back once, only to say investigation on-going! Never any results of results! Sometimes they seem to get upset when a problem is brought to their attention!

I have been a customer of Verizon Wireless for many years. I am so tired of signing up for a great deal at Holiday time only to find that they don't hold up their end of the bargain. I was supposed to get a buy one get one on two new smart phones 2 years ago, but never did. I called about it, only to be told it would be activated when I had paid the devices off in full. Nonsense. I paid them off, nothing changed. I am enrolled in unlimited data for $290/month (was actually $250/month when I enrolled). My bill is $455/month. I have total mobile protection for up to 9 claims, tried to file a claim with Asurion today through Verizon only to learn that only 3 of my 7 devices can be replaced or repaired with the total mobile protection for 9. I am so tired of always trying to figure out when the deal will kick in.

I looked at iPhones online and wanted to buy an iPhone 7. Girl at the Verizon store said there was a special on the iPhone 8 and it would be cheaper. They don't give you receipts. I couldn't even access the email they sent because the account is under my daughter's name. When I got my phone bill it was twice the price of how much she told me it was. If you buy a phone make sure they show you exactly what the cost is before signing.

Tonight I gave it one last try on the chat line. I got a man who genuinely seemed to care and took his time to go thru so much of this hassle. He talked to his manager, and it got resolved. I really thanked him. Why couldn't the previous 6 people get this handled right away is a good question.