Verizon Wireless Reviews

Beware! I called to get internet. I was on the phone for hours going over details of what I needed and costs. When we were coming to a possible agreement the line disconnects. Within an hour I’m getting emails and confirmations of an order placed that was never agreed upon. Prices were way higher than I was quoted, like $150.00 more. The next day I call again. Spend more hours on the phone and again am quoted a lower number. Things seem to be ok. I’m told NOT to worry about the emails of what my bill will look like, they are always off.

Verizon is absolutely the worst company that I have ever encountered. I have spent 6 weeks trying to resolve a problem. I have been lied to repeatedly. Their customer service absolutely sucks! If you call their phone line, you’ll be on hold forever. I highly suggest that you find another carrier. I truly wish that I had NEVER tried to do business with them. These people bring a whole new definition to the term FUBAR!!!

I just moved to a new city and I am presently in temporary accommodations. I work remotely. So I have a private box for my mail. I needed to purchase a mobile hotspot and I called into Verizon and purchased the device and the first month of service as a prepaid customer. Not long after the purchase was made I received two back to back phone calls from different numbers and the agents did not speak. I googled the number and it came back as Verizon.

Their customer service has taken a hit. Nothing seems to be easy with Verizon any longer. I used to pride myself with being a Verizon customer but after 5 hr calls with them for same issue over and over I am tired and given up.

Ordered a phone online from Verizon, received a confirmation it would be delivered in 2 days. I noticed the address was incomplete so I called the person they had listed as my rep to get tracking. He informed me the phone was on backorder until 3/31. It was ordered on 2/2. I called customer service, they informed me the phone was not on backorder and I could pick it up in the store the next morning. Went into the store to pick it up and they said the order had been canceled. Called customer service, they could get me the phone at another store, went through 45 minutes of questions, all set, csr refreshed his screen and the phone was no longer available.

I initially ordered 2 phones and 2 plans from Telesales. The iPhone 13 Pro had to be ordered, and the iPhone 13 was in stock at a local Verizon store. I initially attempted to set it up yesterday after picking it up at the store. I was able to transfer my information from one iPhone to the other but had no way to activate it. Customer service was already closed. I tried the texting assistant, they informed me I needed to contact customer service tomorrow, which is today. I did call and was on the phone 2.5 hours and after 6 different people, no one could activate it. The last thing they said was to take it to the store, not sure what they could do, that support or telesales could not. I out of frustration just canceled my order and plans. They want to charge me 50 dollars for a restocking fee, for a phone they sell and could not activate. I did pay the taxes of 198. I will most likely contact my bank and let them fight it out. But buyer beware.

I’ve been fighting with Verizon for 2 months. They billed me $1100 for upgrades on my account that were part of their free iPhone promotion. 2 months and I still haven’t received a single penny back from them. Customer service just gives a constant run around and regurgitates useless information. It’s a complete joke. I’ve filed a complaint with the BBB and with my bank.

I had ordered a iPhone 12 Pro Max Plus that was supposed to be used but in perfect condition. When I received my order I was excited to set up the new phone only to find out it had been reported as lost or stolen to Apple. When I called to let them know I was told that they could not unlock it. They would have to ship me out another phone and promised to overnight it. I found out the next day when the phone never came that it wasn't being overnighted and they had reported as if an insurance return to where it looks like I damaged my iPhone and needed a new one when it obviously was not the case. On top of everything I still have not received my phone or any type of discount or credit for the ordeal. Worst customer service ever! Do not use these guys.

On January 4, 2022 I ordered prepaid and paid for prepaid service online from Verizon. Later that day I received an email saying they cancelled my order because I had to send in my ID and a bill with address. I sent in info and they never responded back or refunded money. I called on 1/7/2022 and the rep named Rich said my refund should be back in account by the 25th and he gave me a ticket number for reference. He said he worked in the P.A.T. department.

I live in a small town where Verizon is our only choice. I'm the last several months my phone calls drop constantly during a conversation. I have a network extender that is useless. Their customer service is the worst ever! If you can avoid Verizon, I hope you will.

Verizon Wireless doesn’t work well in El Paso or any other border town. It will always connect to antennas down in Mexico or Canada. Even when disconnecting the roaming, it will still connect to antennas on the other side of the border. When I went back to the store in 79911 El Paso - west side, the representative told that many customers has returned to cancel their service due to the same problem. They knew it all along, and still lied to me to get my money. I do not recommend Verizon wireless services. The company didn’t refund my money, even when they were aware of the problem. Awful business, never again.

Been a member of Verizon with 6 lines and 3 apple watches for 7 plus years. Was offered a promotion on 11/28/21 for $1000 for a trade in on a phone. When I returned the phone they only gave me $650 and denied any such promotion that I was offered and tell me they are not able to find the recorded call from 11/28/21. Offered me a credit of $350 but couldn't do it all at once. After a call on 1/10/22 they said they had credited $140 to my account and would do the rest later. It is FEb. 2 and I have had NO credits to my account and I have spoken to a manager named Shamara that says she will "try" and process the $140. I asked to speak to a manager above her and she has told me there is no one else above her. I would have never traded in the phone on 11/28 UNLESS there was that offer.

Purchased service 2019 and thought I was getting a good deal on a phone, buy one get one free. I also thought the service would be better. I found out that I never got the promotion and the buy one get one phone was a phone they didn't have and offered me another phone. So the documentation says that I should be on the plan but sales and customer service told me that they can't do anything.

The worst phone company I've ever had to deal with! I recommend that anyone considering this Company, go elsewhere!! High price, poor service! No escalation of complaint or call back from management. Over 10 hours of my time wasted!

I was told if we bring our phones to Verizon they would give us a $500 Visa gift card. Two weeks after making the switch I received an email saying our band new phones purchased from the Apple store were not eligible for the gift cards. I couldn't find anywhere on their site showing eligible stores. Oh and tried to make an appointment, they said it would be minimum two weeks before we could get support at the store.

Verizon billing me $35 for a boost of cell phone service that I never purchased. I already have unlimited data, so why would I want a boost? I have tried repeatedly to get help from their customer service, but even when I manage to reach someone, I get no help, just the old runaround. Last month there was a service outage, and it took me two weeks to reach customer service, but at least I eventually got some help. I have been their customer for more than three years, and I resent being treated this way.

I have called for 3 days to set up my business account up and I can never get a half of a person on the phone ...These recordings and wait times, repeat music people pick the phone up, hang up or maybe it's a reset to the music playing.. and anybody that picks up the phone will transfer a personal account to a business account ....C'mon guys what's going on here ....It just makes no damn sense at all to wait like this or call 7 different number just to hear the same recording. Can't even get thru with a chat ....It's just crazy ...I need another carrier soon as possible.

My wife and I changed from AT&T to Verizon. We went to Verizon on Indian Lake Blvd. We were given a quote that we would trade in our I8 phone for I13 iPhones and we just pay the taxes for the new phones. My wife and I were told there would be no additional charges for the IPhone 13s. We agreed and I was given 14 days to clean our phones of information on them and turn them in at the store. Two days after doing the deal I returned the old phones. The agent that gave me the quote wasn’t there so I turned my iPhones in to a different agent who said “I will only give you $400.00 per phone”. I told him that wasn’t what I was quoted and would like to talk to Shane who gave me the quote. I was told he wasn’t there. I returned back to the door the following business day and was told they wouldn’t honor the quote or agreement. I’m hoping I didn’t make a mistake going from AT&T to Verizon but it’s looking that way.

I have had cell phone service plans with AT&T, Sprint, T-mobile and recently switched to Verizon expecting better coverage and service. What a big mistake! This is by far the WORST customer service experience from the word go. It's been a month and we have spent countless hours on phone with Verizon to fix various issues from device activation to billing. One department forwards us to another, and all of them don’t talk and are highly disconnected. Sales messed up while selling us the plans for our devices for their sales cut and now we are stuck with their mess. We regret every day moving to this horrible business as we don’t trust their customer service anymore.

I am not and have never been a Verizon customer. I have a prepaid tracfone and a landline with Comcast service. Despite this, I have gotten phone calls on both my phone numbers about a Verizon bill owed by a “Mike **”, who I never heard of. I had the tracfone number for 5 years, before changing the number, and my landline for over 4 years. The collection agency, Jefferson Capital, told me that they were given my phone numbers by Verizon. I called Verizon asking how they got my phone numbers and why they gave them to a collection agency. At first I had a pleasant exchange with a Verizon rep, who suggested “Mike **” might have had both my phone numbers in the past. One is a prepaid tracfone with a New Mexico phone number, the other a landline in Delaware. What are the chances Mike ** had both those phone numbers?

Try transferring my phone number and it took me a hour and then we got disconnected and it's still not transferred And ask me now for a long long review. I'll give them the worst review And it's still not long enough so you're the worst worst worst. OK fix your system at

Verizon used to provide top-notch service & coverage, so I've paid more for them the last 15 years than their competitors. Most companies' customer service is struggling from the pandemic, but Verizon's is particularly terrible. Was on hold and transferred around for FOUR HOURS just to transfer my kids' phone lines to my plan from their father's. Disney Plus never did active for us even though we registered for the free 1 year. Customer service tried to help but couldn't figure out the problem. Verizon Smart Family was great 2018-2020, but now I keep getting errors when I try to pair my kids' phone with mine. Ya, I dread calling customer service again. If this doesn't change in the next few months I'll be switching carriers. I can get the same plan, save money & get bad service elsewhere.

SCAM and Modern-day ROBBERS! I have spent days and hours trying to get an insurance plan to fix our phones. I want to cancel all insurance and get a reimbursement. They gave me a run around for nearly four hours. Then when I asked for a supervisor when no one was capable of giving me straight answers- I continued to get disconnected and transferred. My time is too valuable to deal with this and I guess that is what they count on. How many times do I call and get hung up on and disconnected and then they do not call me. THEY HAVE the NUMBER that I pay a good penny for every month!!!

I needed to replace my old phone and got this one Galaxy A51 5G UW BLUE 128GB. From the very start the phone did not work. It took forever for them to replace the phone. It worked for months and then it stopped, just like before. They are sending another replacement phone. They don't work and Verizon keeps selling them.

I moved to an area with better Verizon coverage than AT&T, so I switched to Verizon and got new phones. I owned my AT&T phones so traded them into Verizon. Verizon appraised them for around the going rate for trade ins. So I mailed my S20 Gray phone and my Green iPhone 12 Mini to Verizon. First problem was that Verizon said the gray phone was actually a blue phone and since it was blue appraised for $15 less. Of course, they're wrong; it's an AT&T phone and based on the IMEI number they told me was on the phone I sent them, AT&T says that phone is gray.

When I spoke to the sales rep to start service with Verizon they gave me two promotions, one was the buy a phone get the other free and the other was turn in your old phone and you get 800 and 400 for an older phone. Turns out that they can only do one promotion they gave me the buy one get one free, I had already sent two phones to Verizon, they did not give me the promised amount instead they gave me retail price for an iPhone 11 $260 and an iPhone 7 $ 11 way less than what they promised. Verizon will not return my phones and will not give the amount they promised. My bill is very high because of it. The sales rep gave me way less monthly price and now I am stuck with this Company who is a thief and does not care for they customers. I regret switching to them. I could have sold the phones for more on my own. Extremely disappointed they do not seem to care for what has happened.

Quality customer service is an issue with Verizon CEO, CFO, Board and whoever else makes their decisions!! Then trains the employees the same! When a phone is purchased, no longer does the employee take the time to show how to use it unless asked. (hopefully) They expect everyone to know. The instruction are lacking. Can be found online! Not everyone has online access! Customers need to be asked if they have online access or help to set up phone and instructions to use it.

I recently had charges on my phone bill that I did not do. I spent one hour on messaging and another 20 minutes on chat and was told I would be refunding. "Senior Leadership" apparently changed their mind and no follow up was given to me regarding it. I then spent another 45 minutes with someone and they said it did not matter what was said to me. They were not going to do the refund. Extremely poor customer service. Very disappointed. I have been a customer with them for 18 years.

The customer service representatives called me names and he refuse to connected me to his supervisor. This review for (the main office of Verizon). Simply I brought three line from T-Mobile to Verizon couple days ago. I was informed that I will get $1000 credit for two of my phones which is 11 Pro Max and $800 for 11 Pro however when I went back to a different store I got different information. It seems like it’s a freestyle or I got full advertisement in order for me to sign in however I wasn’t happy so I called customer service. Instead he observe my frustration. He called me names and told me that I need a new brain. His name and ID number is: Joe **.

Absolutely the worst customer service experience in my life! It's virtually nonexistent, wasted around 8 hours trying to solve what should have been a simple issue, Now I'm looking for a new service provider. One that has someone answering a phone for support.

Let me start by saying today alone I’ve had I’ve gotten hung up on by Verizon reps twice. When I became irate enough to raise my voice and use the ** word after having to deal with the same one line response for the past few hours I was corrected to not use that kind of language when speaking to him. Rewind 3 months back when first signing up… it took 3 tries to get a plan.

They will rob you blind and suck out money from all kinds of fees. I switched to Verizon for only two weeks based on having issues with tow of my lines not working properly to where I could not receive calls or texts. For those two weeks they are charging over $400 with $175 in activation fees. I was told I did not have to pay in store. Buyer beware!! Think before you switch or get service with Verizon.

I went into a Verizon retail store in Easton Maryland to buy a phone for my granddaughter. They happen to have a buy one get one free deal so I upgraded my phone at the same time and her phone was supposed to be free. I must've stumbled upon a new sales person. I'm not sure what happened. They're supposed to be the ones that know how everything works about the plans. I was completely led to believe that I was getting my granddaughter's phone for free and that was not the cases.

It took me a week of several trips to the Verizon stores, rabbit trails, confusing sign in which were complicated and useless. Hours waiting for chat service to start. 10 minutes of wait time between each question and many times they would ask the same question over and over again. It looked like they did not know what they were doing. I always felt like Verizon was the class act of the phone/wireless carriers, but my experience has literally been a nightmare. They have no way to check your phone for defects. I had to carry my phone to an outside phone repair place where they told me in 30 seconds what was wrong. And it still took 2 more days with Verizon to get the ball rolling. Unbelievable experience. Wish this on no one.

I have been trying to connect to Verizon Wireless customer service for the past 2 weeks with no luck. I have been on hold for over an hour at times before I finally hang up. This is extremely unacceptable. This is one of the reasons I want to cancel my service yet I can’t. And they can’t blame this on Covid, all they have to do is answer the phone!!!

Sure, on 11/10/2021 I tried to transfer to Verizon from T-mobile with promotion by Verizon if we ported our numbers in at Apple Store. Everything initiated ok and my phone with line ending in ** went through smoothly. The issue began with my wife's and daughter's approval as Verizon customer service agent declared my state issued driver's license to be unauthentic. We spent hours at store trying to clear it up, I felt the need to contact police officer working outside store to authenticate my ID. We weren't able to resolve the issue and about 4 hours had passed until the closing of store.

I have had Verizon for 7 years. My refurbished phone was paid off 2 years ago. When I reached out online to make an appointment to upgrade, and get a new phone, I couldn't even schedule an appointment because the scheduler on the website was broke. I kept checking back in and calling to no avail. Put on hold twice for over an hour. Luckily this gave me time to review what I was actually paying for, and compare with other services. Turns out I was paying $166/mo for one paid off refurbished phone and service for just this one line! Within minutes of calling Spectrum, I got their top phone with top service for $80/mo. I wish I could leave negative stars lol and be reimbursed for all those years of paying for nothing.

I purchased a new phone from Verizon. However, I realized after one day that I could not receive telephone calls. I could not call out unless I restarted the phone. I went to the store twice to no avail. Finally, I scheduled an appt. The appt. was canceled. After contacting customer service online, I was sent another phone except the phone is "Like New" not a new phone. I paid for a new phone and received a used phone.

The worst experience, thought the switch from Boost would be better. Trying to get someone on the phone is the hardest thing to do. I’m ready to jump off a bridge because it shouldn’t be this hard. And the automated system will just hang up on you. Can’t chat without signing in, but I can’t sign in because the account isn’t registered. Can’t make an account until the phone is registered. It’s an endless circle of not getting anywhere. On hold now just to speak to a supervisor. I’m just trying to get my money refunded. I don’t even want to leave 1 star.

My son is military. Got Verizon bc of all the so called great reviews. In February 2021 he was deployed and lost his phone. I tried reaching out to them to see about getting him a new phone to no avail. They wanted over $400 up front. I then added him to my T Mobile account. In Nov when he came back from deployment he tried cancelling his service with Verizon again to no avail. We have tried numerous times and for many days and every Verizon customer care number you can imagine to cancel his services again to no avail. We are still fighting now to end his contract and still being given the runaround.

I have had Verizon for less than a year. In that time, it has been a nightmare. I have gone through 6 phones on that time, as they blame the device. They have the worst customer service and tech support in the nation. They are a nightmare to deal with, they're not open normal times for tech support, this is disgusting. I pay for service I do not ever get most the time, write letters to corporate and they suck. They could care less. They care for money not the customer. I have issues daily and trying to reach them is nonexistent. I left AT&T for this garbage. They need to be investigated and cited for what they do. A phone is a lifeline to people and need working service. Well to say the least you do not get that with Verizon. They don't care. They overcharge and rip you off. Beware. You never get anyone who even speaks English. They are stupid and have no idea what they are talking about. For the sake of your sanity do not ever go to VERIZON.

Even I can't give one star to the Verizon service experience. I've not had a terrible service experience ever. I wanted to buy iPhone 13 pro max switching from ATT to Verizon. Due to a website system error, a Verizon representative filled my order on the messenger. He sent me the application form and I filled it out with the right information but the application form system wasn't stable so I submitted it twice and made sure my shipping information was on the messenger as well. It was good so far but after closing the deal, I got the confirmation emails but he didn't include my apartment unit. Right away I asked to fix my shipping information on the messenger. Another salesperson said he can't change the address and then I had to call its customer service center. It was almost midnight and I couldn't access to customer service center. So I asked to connect customer service person to fix the shipping info right away and they didn't respond to it.

Two hours of my life wasted with incompetent customer support. Zero help. They actually didn't even make sense. The fact that they call this customer support should be criminal. I wish I could take a picture of the conversation and share because it is almost comical that they not only didn't read my question they then wasted my time for 120 minutes to tell me that I should contact Apple - when it's fully a Verizon issue!!!!

If you ever have trouble with your Verizon account, including being able to activate data on any of your devices, you can forget about reaching support. If you go through, chat, it takes a minimum of 20 min on hold. Then, the person you get, usually doesn’t have an idea of how to fix any problems. It took me 4 tries and over 3 hours to have them activate my data on my iPad.

Junk! Reception, price, help, all junk. Stay away. Sell, sell, sell, Verizon does not care about you or anything you buy. Don't do it. Do not sign anything thing more than a plan with someone else. Phones that suck should not cost 1500 with a plan that's 50 bucks unlimited (which means don't use it). You will run out of data and your unlimited plan will suck and cost you 300 + a month for two phones with ** service and zero accountability. And the 250 for insurance is a joke. Lost phone sent junk, repeat, sent junk, I now have junk I owe tons on with ** reception and service. I signed it to continue, but I personally do overpay monthly and I call that personally do business. Fyi

I spent 2 hours on hold trying to get a hold of a human being. Finally after being connected, I inquired about the credit I was due after trading in my old phone. During the 2 hours I spent on hold, I decided to pay off my phone, since it was a Christmas present for my husband, and I didn't want it to affect our future bills. I was made aware however, after finally speaking to a representative, that because I paid off my phone, I was no longer eligible to receive the $650 trade-in value. I asked if we could reverse what I had done to "VOID" the contract, and I was told I couldn't. Verizon lost a loyal customer today.

Resolved: It turns out Verizon was in the process of changing the local tower over to 5G service and that was likely the cause of the service interruption. I wish they had just let us know somehow as I wound up spending the better part of two days trying to resolve this and almost cancelled our service to go with another provider. But I guess all's well that ends well, as the saying goes. Hopefully we will be a Verizon customer for many more years to come.

They make it so easy when they selling their lines and now I have to call them every day waiting 1 hour to speak to someone and they just keep transferring me to different dept. and no resolution. I sent my two old phones and no rebate yet and I'm paying 250 per month for two lines. Ridiculous and big shame on this kind of big corporation.

Buyer Beware. The sales staff on the phone will tell you anything to close a deal. I fell victim to the buy one get one free iPhone promotion. I sent my phones in and never got the promotional credit promised. Instead they tried a Bait and Switch and claimed they sent me a reward card for $190, which I also never received. I was supposed to receive $900 in credit on my bill over 24 months. Never received. Now they have my old iPhones and I ended up paying full retail price for 2 new iPhones and am locked into a 2 year contract. Watch out for Verizon promotions!

Everything about this company has been awful. When we signed up it took over two hours and the guy had no idea what he was doing. We were suppose to be paying $70 with a $10 discount per line. Then got our bill and it was $80 - $10. We were also suppose to get $500 credit on our bill, after 3 months that never happened. They said they would send a gift card for this and never did. Awful. Customer service tells you they will call you back but never do the. The hold times are 30-45min, which I assume is because everything has something to fix or complain about. Wish I never moved to Verizon.... Awful.

Verizon may be the worst company customer service I have ever encountered. I recently got a Verizon phone plan and had the local Verizon shop get everything set up. Then I found out from people trying to call me that they were unable to get through to me nor leave a message. I tried calling myself from another phone, and sure enough, my cell doesn't ring nor does the VM pick-up.

We tried to cancel with Verizon and pay our balance that was owed. On 12/28/2021 they debited our account for a month of service. My wife spent nearly five hours on hold before finally hanging up. We transferred our phones to T-Mobile on 12/27/2021 and a remaining line on 01/03/2022 to metro T-Mobile. We went into a store today after getting an email with our final bill in which they charged another months charges and what we owed on our phones. My wife gave them a check for the balance and the rep stated they couldn’t take a check so she gave them a credit card. The rep stated that the card did not go through so she gave another credit card in which the rep said that card did not go through either. So I used one of my cards. It went through and we got a receipt.

Verizon texted me that my phone needs updated to the 4g. They said I could go to any store and get the new phone at a discounted rate. I have received nothing but a run around from their store, corporate store, and phone call to their "customer service". Evidently they don't want my business.

I went traveling recently and was billed international rates for calls made on wifi based calling while using the hotels wifi. Nice little $500+ surprise. Called Verizon's customer service line and got to spend an hour on hold before I got bored and filed a BBB complaint and started leaving honest reviews about my experience with them while still waiting for a human to pick up the phone. Hasn't happened yet...

My experience has been HORRIBLE! I am a Medical traveler- assisting communities affected by Covid 19. I am a mother/ daughter and needed reliable service to remain in contact.. and safe. My old carrier-Metro PCS- was perfect for 10yrs; however, life changes and I thought Verizon would adequately fit my new lifestyle. I had Verizon in the early 2000s for a few years so I felt confident making the change. I was WRONG!

I have been a customer of Verizon since they were 180 communication. You could only get them through AAA service plans. The phones would burn your ears if you talked more than 5 minutes. Now in this glorious age of satellite filled skies. You can not get one human to answer 2 simple questions. Getting into your account takes permission from homeland security. Then when you get in to it then there is absolutely no pertinent information. I am a 52 year old man. Please make your systems work for people that are old and wake up at 2am with nothing to do for 6 hours EST.

Just find another company. Anything non standard and these guys are incredibly inept. I lost a pin number. It took hours and hours... before I gave up. Honestly the worst customer service I have ever experienced. I am 43.

I used to have T-mobile and because of a promotion Verizon had, I decided to switch to Verizon. The promotion was giving $250 e-gift card. They didn't email me the gift card and when I contacted the customer service, they said the retail employee might have been wrong and there was no gift card promotion. I had to contact them every month and it would take me at least an hour and half because the customer service is extremely slow. Not only that, but on every month's bill, they would charge you for extra things you didn't even ask for. One time when I was checking my bill, I noticed they were charging me more than normal and when I contacted they said I was right and they would fix it. What I meant by this example is that you always have to pay attention because they just want a chance to get money from you. Their live chat is also horrible and you should know that if you decide to contact them, your whole day is gone, that's how slow they are.

When you're troubleshooting a phone/Network and phone call disconnects. They don't call back. We need to call back CS and wait for 1 hour in the line to explain the phone/Network issues. Thought Verizon is best in network but worst in customer support or handling issues.

Switched 5 lines to Verizon. It started with activation issues. Spent 3 days to activate phones. It's impossible to get a rep on phone, stores are closed and chat is useless. Stay away! Horrible company.

I had ordered an upgrade for one of my eligible lines. I inquired after one month and was told order was cancelled without any notice. Had a very bad experience with their overseas CSR who hung up on me.

I been trying to contact customer service, they have an option so they can return my call back. Pick a date and time. Waited and never got call call. I call next date, did not pick option to return call. Waited more than 1 hour and they had this answering service saying to call back later. Also the reason I was calling if you get a promotion and turn your old phone back they forget to credit you back. Is always the same with them. I cancel a watch and return watch, I'm still getting charged for watch service.

Always have a representative within 5 minutes or less 24 hours a day. Do not deal with them. You will regret it.

When I sign in on Verizon's website, it says I get up to $700 off an iPhone 13 Pro Max when upgrading. I type in my model number of my phone, and then it tells me I get $350 off. When I go to my cart to check out and select the phone line I'm upgrading, it changes to a one time $15 off credit. Advertising I get $700, drop to $350 when entering my phone model, then switching to $15 once you get to the checkout page and you are already set on making the purchase. I believe a lawsuit is brewing over this bait and Switch garbage. Verizon has a slow lagging website, which plays into the anticipation people have to make a purchase. This is deliberate and strategic to get people to buy more at a higher price based on checkout frustrations.

We've been Verizon customers, since 1985, before Verizon was its name. Customer service has gone through changes, but none as poor as the ones currently. Maybe they are too big to care. I have no other examples, but Verizon is awful. I've spent the entire day on Monday on the phone with Verizon Tech Support. They filed a ticket to be resolved in 24 hours. Tuesday I went into Verizon in Lees Summit Missouri. I was in the store for 5.5 hours. Still no resolution. I called yesterday. No resolution. I'm on hold today, Thursday, for now 2.25 hours, still no resolution. This is ridiculous. No answers and no one seems to care about my time.

On November 29th, we called Verizon and spoke with Nica to upgrade 2 lines on our business account. She said that we would get $650 off an iPhone 13 Pro 128gb, and $450 off an iPhone 13 Pro Max 256gb by ordering them with renewing our 2 year contract (and keeping our old phones) and promised that they would be delivered by December 28th “at the latest”. Not having received either phones on December 29th, we called to follow up, and was informed that Nica BLATANTLY LIED about pricing, phone availability, and our WHOLE 45 minute long conversation and that she NEVER even placed the order. The only thing that Nica efficiently did, was immediately text us a “survey” to get a good review––which we completed––everything else she told us was a complete lie and misrepresentation.

Tried to switch online to their Unlimited plan and got help from someone online for over 5 hours only to end up with the card being delivered to an incorrect address thanks to the assistant. After calling and being assured that the account had not been created and should have no bills. I received a bill and a letter from collections. They take a long time to process disputes and the harassment is real.

We've had Verizon for 22 years and have 5 lines on their unlimited plan. Great coverage is their only pro, which is actually huge. We recently switched to Xfinity Mobile to save $100 per month. To our shock, we were billed for our entire billing period when we switched, even though we switched mid-cycle. We also realized we had been being billed for Disney Plus, which we never used. I do recall Verizon sending a text over a year ago announcing they were providing a free trial of Disney Plus. We never used it and had no idea we were being billed $8.99 per month, since we auto-pay our bill each month.

The login no longer recognizes my username, email, or password. Held for 3.5 hrs to speak with a rep and line disconnected me before got thru. This was my 3rd try. Also tried their chat and held for several hours staring at a screen with no rep ever coming on line. I've had this acct for 19 years and 4 lines. Will change providers at contract renewal.

They will sale you an offer but you will be paying 100% different things. I have business account and never never in this 3 year get an offer and pay the right things, I have an automatic payment and they charge me a lot and no one can explain it for me. Am going to cancel this account because stupid Idiot guy in Verizon. I mean the company itself not employs.

Their mobile website has had technical issues for ages. Will not accept my input of account information online therefore I cannot get into my acct. It changes my security question but when I tried to accommodate their change, it still would not acknowledge my new information. When I tried to call the 800 number to resolve this problem once and for all, the wait time went to one hour and seventeen minute wait time. I got disconnected from being able to have them call me back instead of holding for a rep. VZ has really gone down hill.

Verizon does offer great cell coverage and I will give them that. However, their customer support is unfortunately poor in my personal experience recently. Not all of it was bad hence making it a 2 star. The customer support messed up on device agreements which messed up which phone was supposed to be attached to the line and they did not honor the promotion of the trade-in for a perfectly good phone for adding a new line which I did. I traded in an S20 Ultra which had no software or physical damage on it and was supposed to get at least $700 for it instead they did $350 which I feel is an insult since the S20 was a $1399 phone. Then they changed my plan without my consent and I lost my grandfathered status in the plan that I was in which lost me the free perks that came with that grandfathered plan.

THE worst company I have ever interact with... I saw promo if you trade new phone you get 1000$ and 1000 in credits for switching. First day servers were down, second day all was good and third day when I went to pick up Z Fold 3 the salesperson said that my phone is only worth 300 bucks (iPhone 13 pro) and I said I am not giving my phone which he agreed. He told me that he will sort this out and call me back and assured me that line is not active which he never did and a month later I got the bill in amount of 1800 bucks and collection notice from Experian. Trying to connect with customer service for days but no success. I called 7 days in a row and waited over an hour and still no answer.

I went to the Verizon store around October 2021 to upgrade my IphoneX for and Iphone 13 Pro Max with my wife who at the time had T-Mobile. I was told I would get 800 trade-in value for my cellphone and she would get 800 for her iPhone 8 Plus. It has been 3 months. I have never given the promised credits. They mixed my cellphone with my wife's line. They gave a partial credit to her using the cellphone I gave. As of today, no credit has been given to me. I went to the store to speak with the sale rep (Roanoke, VA) who worked with my me who after a week of back and forth admitted never sending my wife's cellphone for trade in. My father in Miami who also trade in his cellphone had the same problem where they did not give him the credit. As of today, they have not been able to fix the problem even though I have called multiple times, my wife has called and father too.

Verizon is amazing in failing and disappointing its customers. I have had several issues with the service from the one year experience, it is always something. Today is our second day without any Fios service, and because we work from home that would mean no work for us. We tried contacting Verizon for solutions but have gotten no response the first day, but the second day (today) we were told we would have a technician between 1-5 pm… We far a call at 5:15 pm and were told that there is no technician available and the next availability is not until another 2 days out. In the meanwhile the entire family cannot work!!! @VERIZON, you have never failed to fail us so far!

I was excited to join Verizon because it was known to have one of the best connections. I purchased a new iPhone 11 but reviewing the payments that would add up to be $90 for me alone but with the discounts and the plan I choose it was supposed to be $70 so I decided it was too much and decided to return it. I only had my phone for 2 DAYS. I arranged to get my money back and return the phone which I did within 2 days. Then I was charged AFTER I returned the phone. Now I owe $200+ for my phone that I only had for 2 days!!! I’ve tried getting my money back and they said it was my fault. This makes no sense because I returned the phone and never even got a SIM card or anything so I wasn’t using the service at all. However, they kept charging me and trying to steal my money for a phone I had for 2 days.

THIS IS AN HONEST REVIEW AND I HOPE THIS GETS PUBLISHED. We traded in an IPhone 6S for an IPhone 13 on 12/1/21. We were told that we would get a $400 credit (we were NOT told that it would be over a 24 month period & that it would start with the 2nd bill). 2nd bill came & NO monthly credit for the old phone we traded in. Got a chat started & the rep needed to know the submission ID # - why would I, the customer, have the submission ID #? Anyway, doing the rep's job, I called the local store where the transaction occurred. The rep there didn't have the submission ID # either...all he had was the tracking # & invoice #.

I've been calling Verizon customer service for over 20 days, no updates, no results. All they gotta do is to transfer my call to each other. After I explained, another one will be transferred, then I had to re-explain again. It's a game. They don't care about keeping customers cause keeping or losing customer won't pay them. They are getting paid by an hour no matter they help customers or not. Verizon sent me a bill of $1027, it's not a right bill, they know that, also I emailed hans vestberg, anil guntupalli, rima qureshi. These 3 people work at head department of verizon, no response too. They don't care. They never emailed me back. Shame on you guys. If my issue won't be solved, verizon will be sued. If anybody from verizon reads this, email me asap.

I have had Verizon at least 10 years. The last year, I've had nothing but problems. Spent 6 hours on the phone because of some trials I'm going through and I called them about my bill. Was hung up on by 3 different reps, they lied to me today about what I owe on my bill telling me I owed over 1k on my bill. I owe 353.25.. If I could attach a photo, I would because I took screenshot. They have incompetent employees. I had 5 phones and a tablet on my bill for several years. I'm done. I will be switching companies.

I had 2 reps come to my apartment and considered switching. Their app not working from the beginning was a huge red flag. Called 3 difference times. Last time cleaned my entire apartment and took my Christmas tree down. No one still answered after 3 hours on hold … THREE HOURS.

Verizon has the worst customer service by FAR. Wait times are extremely long. None of the agents are on the same page with rates, promotions, etc. One agent will tell you one thing and another agent will say the complete opposite. Untrained and unprofessional. Steer clear if you don't want your phone carrier to be a hassle.

A holiday promotion for switching from T-Mobile to Verizon was supposed to get me up to $800 and Powerbeats pros free, if you switched. T-Mobile waived my early termination fee and the device was paid off. The in store person told me that if I get the iPhone 13 pro, and the Apple Watch series 7 within 30 days of each other, then I’ll receive the free Powerbeats pros, and up to $800 to cover any T-Mobile fees. 3 months into my contract and I still have no headphones, and they denied my $800, because T-Mobile waived my fee’s. My bill for 5 lines was half the price I’m paying for Verizon. It’s not good enough service to warrant a bill that’s almost $400 a month.

I have a very low opinion of Verizon. My family recently made the switch over from Sprint after the T-Mobile merger and I wish we never did. We did everything ourselves online through the guidance of online agents (who, reply incredibly slowly and often contradict one another). I was the only one not bringing my old phone over, instead opting to purchase a new one. I think because of this, my account was created with a separate plan from my family's. We noticed this immediately and brought it to the attention of the agent. The agent said it could take up to a month for the accounts to merge, so I would have to pay my bill separately for that month.

From sign on to departure, every step of the way with Verizon was bogged down with gotchas. The ONLY thing I can say for Verizon is that they do deliver on a comprehensive network coverage. However, I will NEVER do business with them again. When I switched over, Verizon had a "Bring Your Own Device" (BYOD) deal going. I was supposed to receive $450 per line that I brought over, and I brought over 3 lines. $1350 sounds pretty sweet, right? This deal is a lie.

I called Verizon customer service and was on hold for approximately 30 minutes before I hung up the phone. You would think for a company that sells communication devices and equipment that they would be a sophisticated. They should have a system that holds your place and calls you back. This is not the case! I find Verizon unprofessional and not caring about their customers.

Just wonder how many customer service reps are behind Verizon Customer service# 800 248-8784. I called today, the total holding time for a rep to answer the call is 2hrs 35mins 22 sec - I would like to upload the screenshot pic for the time if possible. This is the longest time I've been holding for any customer service through my lifetime.

I have the most redundant problems with Verizon and for as expensive they are this is unacceptable. I am in South America and am being charged international daily because I receive texts or calls. I am unable to contact them to stop this. I am unable to sign into my account because Verizon decided to lock it for security reason and this prevents me from being able to contact them in any way. I am trying to use the international number is frustrating because they make you use a landline instead of your cell. we as a human race have solved so many problems but Verizon is stuck on customer services.

I just transferred from Spectrum because they don't offer any deals on new phones, but at least their customer service is not bad. Verizon moved my numbers two weeks before the schedule time before I received my new devices, so now we're without service from my old carrier and no service from Verizon. I have try to call them and after 90 minutes on hold the calls keeps dropping. I tried chatting with them, but you have to wait an hour before they answer and them you wait 20 minutes for each answer to your first question and that barely gets you to welcome. Their customer service is SOOOO BAD is hard to describe in words.

I've been trying to remove a tablet from my Verizon Wireless account. Near as I can tell, this is impossible. No one answers the 800 number. They tell you to call and when I went to a Verizon corporate store they told me they could not remove the device from there. So Verizon has a great scam going here, don't they? You can add anything you want but don't try to remove anything. That would decrease the amount of money this slimy company drains from your bank account every month.

The app is terrible, their UI is almost impossible to navigate, customer support is useless and never helpful. Pay way too much for the same mobile service you can get elsewhere. Will be switching carriers soon.

Recently decided to try our Verizon. Wish I hadn’t! I transferred two of my phone lines over to start and the experience has been miserable. Apps are slow to work as is the Internet intermittently. When I call the lady says my service is great! That’s after being on hold for 25 minutes. Why would I be calling if my service was great! No one higher up than a scripted customer service person. So I wait for two hours for a callback. No one cares. No one‘s willing to lower the price if you are not receiving the service you’re paying for. Also I need a password for my voicemail, password for my Verizon app, my business app, and an account password!! You are trapped into using their apps in order to pay your bill but the apps don’t work properly so every month I have to reset a new password in order to pay my bill. And or spend an hour at least on the phone with customer service which is less of a service and more of a full-time job for the customer.!

Bought two iPhones (13 Pro Max and iPhone 13 Pro). She set up our phones, transferred our data from our old iPhones, and call the next day to make sure everything was working correctly. Scheduled a follow up appointment to add additional accessories that were not available at this time.

For a company that makes a lot of money off me each month, they sure do make it hard to reach any human when you do need to reach out. And even when you do schedule a phone call, it takes HOURS... then, expect the call will drop at some point. Once it does, that phone number that they verified at the beginning of the call in case you get disconnected will never be reused. No one will call. The hours you spent waiting for a call (after being erroneously connected to a bot posing as a person), and the hour you spent on the phone will all be erased.

I have many problems with my phone I got form Verizon. I called them and said why it was happening. They said that my phone number is not actually mine! Don't get Verizon! I am currently switching to another service provider.

We switched our phone service from TMobile to Verizon hoping to get better coverage. We were told by the sales associate that we would receive $800 for each phone we were trading in for our new ones, basically it would mean the phones would be free. Told we would also get a military discount, and our bill would be $65 per line. NONE of that has happened. We have been to the store at least half a dozen times, the first two times, they didn't know where our phones were. The other 4 we were told that the issue was resolved we should see lower bills and the $800 would be applied.

You can't log in to their website via a computer anymore. It always erases the last password, even if it was 5 minutes. You can't reach customer support at all - if their choices do not fit your needs the call drops. This service is very expensive - where is the value? Not with this service provider - I have been with them for years and it gets worse every year instead of better - will be dropping in the New Year.

I moved to Verizon a year ago from a prepaid and I have regretted it from day 1. The sales rep lied to us which ultimately costed me $40. I had to fight tooth and nail and HOURS of hold time to get approved to get $200 of that back and they STILL haven't credited me. They ported over one of my numbers incorrectly and it took them MONTHS of tech call after tech call for someone to realized that they hadn't ported it over correctly. Then, I refused insurance on my phones but found out several months later that the same sales rep had added it even though I said not to. Now, I was stupid enough to add another line and my account and it has been over a week of trying to port this number in.

I have been a long time Verizon user. I requested for a temp international plan to start in July, and end on Aug 12, 2021. I didn't notice until in mid December, 2021 that this service wasn't stopped as it supposed to, and they having been charging me for that service of $100 every month (I use automatic payment through my bank). I called Verizon, was put on hold, and the estimated time was said to be 40 min. Well, I was still on hold after 90 min. The online "chat with us" only gave you the same response and is useless. I scheduled a call back and finally got a live person on the line. Guess what? They transferred me twice, and I was put on hold again endlessly. Never experience anything worse than Verizon.

I traded in an old iPhone and switched to Verizon with the promise of a certain trade in value. Once my number was transferred and phone traded in they didn’t give me any credit. They offered about 15%.

I have been with Verizon for about 18 years. I am only because I live in a small state and other companies don't have enough towers. READ BETWEEN THE LINES is all I can say. I had a phone stolen and they suggested that I put it on "pause", somehow my insurance magically disappeared so I am paying $800.00 for a phone I never used. So they said it was because I had it under "suspended status". I would have not assumed this meant insurance was dropped. The prices are high and be very careful of the affiliated stores that have the big Verizon signs that are not really Verizon. I went in to get a phone replaced after a battery literally blew up and they said if I used my insurance it would take "days" to get a replacement and It had to be done online. They did however sell me the insurance policy. I stayed there for 7 hours until I left with a working phone.

When I received cell phone promotion $30/line by mail, in Summer 2021. I called Verizon in September 2021 and I decided to change my cell phone provider from T-mobile to Verizon. My first bill from Verizon is showing charge $65/ per line, and when I call Verizon business billing Department to correct monthly price per line, they refused to do that. That is a Verizon SCAM, to lure customers.

I’m a customer of Verizon & I am not proud of it. They offer mediocre cellular service, but trying to actually speak to a human is almost impossible. And I have yet to have a supervisor call me back as promised in the past several years. Also their “live chat with a specialist” is very poorly coordinated and feels as if you are anything BUT speaking to a live person. Once they reel you in, you’re left on your own with a hefty bill that you can’t even speak to someone to get clarification for. Extremely disappointed in this multi million dollar company!

For 7 hours Verizon kept me explaining my concerns to a different Verizon representative again and again and again. It was obvious they never wanted to help! No it was to see how long I would wait before giving up. And the other questionable character practices I am so pissed for at myself for allowing their intentional deceptive ways to keep me for 7 hours!!! They refused to answer if Verizon could send me a paper statement. They refused to pull up my account, oh one of my favorites a supervisor sent 5 messages to me 4 of the 5 pertained to demanding I put aside my concerns to do a survey. When I did not respond to the supervisor's demands he would send “invalid response then making it a point to belittle me as he explained what he demanded. I guess I was too stupid to comprehend. The refusal of my account number will cause me not to port my phone number which I have had going on 20 yrs!

I have been with Verizon for 13 years. This company is a fraud. Upgrading phones is an opportunity for them to scam you with crazy fees and additional charges. Their promotions are all lies to lure people into trading in their phones and for them to continue making money out of the customers. If after you agree to send in your old phone and take advantage of your promotion and you decide to pay off the balance of your new phone, they will remove the promotion and make customers pay the full price for the new phone and they will give you some ** excuse to not give you back the old phone you sent to them. They have horrible customer service and you cannot get a straight answer from their employees. I wish Verizon stop existing.

Updated on 02/24/2022: Verizon is a trap. The worst thing that I did was sign a phone contract with them and got a iphone on payments. I signed this contract with Verizon. Bill was $145/month including iphone and insurance. My luck 1 month later I dropped phone. It broke. From that point on it was a nightmare. I never received a phone replacement. I winded up cancelling the service. I had to pay the phone off which was $950.00 then the service and they continued to run the service and send me monthly statements.

Verizon is now not in it for the customers they are just here for the money, they try take it like they are doing you a favor by telling you that they will give you 800 or 1000 for your phone and give you unlimited data. That is not a deal because they will go up on you bill and change the bill that you have because your are paying a cheap price, this company has became a ** hole... Just going to keep my old phone and switch companies. ** Verizon!

I don't even know where to begin. I have had several terrible experiences with Verizon Wireless and have decided to switch to AT&T. My reasoning is only one- The terrible customer service with Verizon Wireless. I have had issues with the service but what makes it worse is the support. It scares me to have to call them for help. I know it will go something like this - I call, wait on hold for at the very least an hour to get a representative. When I finally get through to someone, it will disconnect or I will get to speak to them for about three minutes before they give up and transfer me to some other department that they say needs to help me. Then I get a rep who says they are going to help me and they do basic troubleshooting steps (THE SAME ONES EACH AND EVERY TIME FOR DIFFERENT ISSUES).

I have been a loyal Verizon customer for over 15 years. I tried to set up a new family plan with my husband, and the process has been a DISASTER. They had my name wrong, flat out misspelled my order number so it canceled my phone line, they also didn't provide essential information about how to set up my billing account and so my first payment was late. Over the course of 1 month, I spent over 10 hours on the phone with customer service. I wish I could go back and use a different phone provider. I do not know how this company is in business.

I noticed a day before I was supposed to go to Hawaii (and still work) that my phone was no longer sending or accepting Text Messages. I panicked as I didn't want to miss a beat while I was away from the office. I went to the kiosk and was lucky enough to get Nick one of the best customer service reps I have ever met. Luckily he had heard of this before but couldn't fix it himself so he called IT/customer service on the phone and tried to tell them what they needed to do however they wanted him to try a half dozen other things first.

I bought my daughter a much needed new iPhone at Best Buy because I had reward points, but I had to go through my Verizon account to do so. She was eligible for an "upgrade" which meant we would get $35 towards the purchase. At checkout, Verizon charged me a one-time $35 upgrade fee. What a scam!!

The worst coverage in one of the busiest parts of Georgetown, TX. Until I get out of the pocket I cannot use my phone because I lose service. It makes no sense because there are stores all over. It's not like it's a rural area. As soon as I'm half a mile away my service comes back. It's freaking frustrating.

You get on a app an amount to pay and your billing paper different amount! You call Verizon: they try and predict that they need to help and you waste your time little over 45 minutes every time you call with no answer and no results. They promised me after I told them that I am in the process of switching, promised me an amount to pay every month, I agreed, then, I still get different total to pay every month. Liars, thieves.

On Friday Oct. 29, 2021 I received a text from Verizon Wireless Corp stating that they was shutting down 3G at the end of 2022 and I could get a new phone for $9.99 under promo code. New phone either through Verizon Wireless store or online. I spent 3 hours in the store without new phone. Corp told stores that they was aware of promo code problems and directed customers to call telesales. I contacted telesales. They could not find promo code new phone either. More wasted time.

Verizon does not honor their promotions, if you do not monitor your bill, they will SCAM you! Their executive team LIES and SCAMS you! I have everything in writing where they lied and said there was no promotions going on at the time, I went into the store and they showed me the promotions in the notes on their tablet, I traded in 2 phones, the store never reported my return and Verizon tried to steal my phones.

Ordered 4 IPHONES from their promotion to switch from AT&T. 4 phones arrived, billing started the day they shipped. Created 2 accounts for me, 3 one 1 and 1 line on the other. Verizon billed the one seperate for 3 days before I found their problem for them. They "Fixed" it by moving the line over to the main acct, supposedly zeroing it out. 2 mos later I get a collections company looking for $60 for a closed acct.

A Verizon employee gave us false information and failed to offer a lower plan after we told him we were leaving the country for 18 months. He did not offer any reduced cost, plans, or military discount. We spoke to him in the Verizon store, inquiring about how to keep our phone # but have a low cost plan so we could use our phone when we returned to the states. He told us he had no plan and would have someone call us with a plan. His lack of information, customer service, and was rude and ignorant, cost us over $600. Verizon will not refund anything to us. BEWARE!

So, now they implemented Call-Back system who calls to their customer service. Waited for approximately 1 hour. They called me back, not talking, then hangs up on me without saying anything. I received text instantly stating I wasn't available. I had to call them again to reserve another spot. Waited for another .75 hour and that also failed and I am connected to automated live chat. They are useless.

Tried to get my phone screen repaired but felt like I had to put in all the effort. Long story. Very unhappy. Broken screen and they have no available appointments available for them to come my location. The only option is for me to drive over 40 minutes to have it fixed. I bought the insurance because I was told they provided the come to you service. Doesn't seem that way at all. I canceled the insurance and can't recommend it to anyone.

Verizon has some of the worst customer service. So many issues.

In my mind, Verizon is a criminal operation. I recently ordered a phone online for in-store pick-up. After check-out, the summary page showed that it would ship to my address. I immediately contacted Verizon about this mistake and requested the cancellation of the order. I was told that my request would process and would receive an email noting the cancellation.

My New Phone Experience: (iPhone Pro13 Max) It’s not every day that you get a new phone, in my case it's been 5-years, and going from an Android to a iPhone, I have to admit my anxiety. I would like to start with the entrance of going into the Verizon building on Rt6 Gar Highway Swansea Ma. (fragrance)! It’s like going to a Fine Dining Resturant (that initial feeling- clean- & a great start).

Verizon is by far the worst cell phone provider when it comes to customer service. You can never speak with an actual real person via phone or chat. The automated agent will try to answer your questions but their capabilities are limited. 20 Minute wait time to only be pushed to a chat feature that is automated. Once you speak to a real customer Service representative, it takes them an hour to detangle your confusing bill. The worst!!!!

I purchased a phone from the Verizon online store for $260 in April of 2021. The phone I received was defective and I immediately reported it to verizon. They denied there was a problem and just changed a setting. It still didn't work and the next verizon employee blamed my screen protector. I changed my screen protector twice and it did not fix the problem. After multiple in store visits, phone calls, and emails they finally admitted that the phone was broken, this took 6 months. They agreed to send me a replacement but the replacement was a refurbished phone that was missing parts. I contacted verizon and they said to send it back and they would send another replacement. The second replacement could have been the exact same phone as the first replacement because it was also missing parts. At this point I asked verizon if I could just get a refund since they were not able to provide me with a working phone over the course of 7 months.

Purchased a Motorola 5g UW phone from this store. I was sold an insurance package that offers cracked screen replacement for $29. However, when I went to have my screen replaced I was told that they can't replace it because there are no parts that I would have to pay $130 to replace the phone and that they can't do anything about it. Verizon refuses to honor the contract and insurance claim. They refuse to replace my screen and place the blame solely on Asurion. Asurion did not sell me the phone and insurance Verizon did. The staff at this location did. Yet no one will honor what was sold to me. These deceptive and fraudulent practices. So if you want to be taken advantage of and be misled intentionally then please shop here.

As a small business, we switched from Google Fi to Verizon Wireless business plan in Aug 2021. A sales person in Needham, MA helped to set up the account without explaining service in detail. At google fi, international phone call cost $1cent/min without extra fee and we did not realize that Verizon charge $2.49/min. Soon we received a bill for more than $1700. After calling them many times, Verizon customer service told me they will give $1000 credit for that charge and helped to add $15 monthly fee for unlimited international call. I thought this is a happy ending. But I never see the credit in two months. When I called Verizon Wireless customer service again, they told me that the refund request was denied. It is shocking to me that big firm like Verizon customer service could lie to customer this way. Just want to remind consumer to pay attention and do not make the same mistake.

As a customer from 2019-2021, I had monthly issues with billing and errors. Exacerbating matters, customer service is slow, difficult to reach and often times powerless to correct the underlying issues. Verizon also makes it nearly impossible to log into an account once it is disconnected. This is really bad for anyone who wants to leave as it makes paying the final bill nearly impossible.

I have been a long-term (20+ years) customer of Verizon for phones and the internet. I am on a family plan and would previously recommend Verizon as a premier carrier to all of my friends. Unfortunately, my recent experience has left me less than satisfied. I purchased a brand new Samsung 21+ Ultra in October of this year and less than two months later the phone arbitrarily stopped working. It was never damaged and brand new so I was very surprised. Like any good patron, I made an appointment with Verizon and brought my phone in. I was informed by the representative that they could not fix the phone and the warranty would be potentially voided by Samsung due to a cosmetic only scratch on the glass. The representative referred me to a contracted repair shop.

Verizon charged me for an extra line and refused to give my money back. I spent over 2 hours on the phone with customer service to complete this to no avail. I wouldn't do business with this company ever again.

Submitted several times for a rebate. Keeps getting declined. Can't reach customer service. Spent hours on the phone trying g to reach customer service. No luck whatsoever. Only been signed up for two months, but considering switching my service now.

Let me state this is the absolute worst customer experience I have EVER had. I placed an order online for some AirPods Pros. I need them for a trip in two days so I did in-store pickup. The email told me it would text and email me in two hours when it was ready to be picked up. Well, I went all day with no notification, it said it was still being prepared. I tried to call the store, well the Verizon stores don't have a local number. It just automates a call to their main customer service line. So I wait on hold for 1 hr and never even talked to someone. I hung up and just decided to head into the store today to check, but this morning I woke up to an email saying that my order was canceled because I never picked it up... what. That's what I wanted to do but Verizon was telling me it wasn't ready.

This company is nothing but a corporation of Gangsters! I switched to T Mobile and Verizon sent my final bill to collections even before bill was due!!?? I tried to quit Verizon for 2 months and they systematically ignored my requests. Surely this is illegal!?

I've been a Verizon customer for many years now. The customer service in this company is the absolutely worst I have ever experienced. They have messed up my account in so many ways and still cannot believe some of the mistakes sales and customer associates have made. They have upgraded my line now on two occasions without my approval. I called in and had issues regarding international calling and instead of helping me solve a specific issue, I ended up with a $300 bill because of an upgrade they made. It took me over 4 hours of chat and phone calls to resolve this. When we took my previous partner's phone off the account as he moved to ATT they would still send him letters and information about my account.

We were getting prepared to take our Family on its 1st cruise and was unsure what to do about cell service/internet service for our company. We could get the cruise ships pkg for 300 and be fully covered - But - we called Verizon and asked the rep if we would be better off with something they had to offer and the rep told us she could put us on a Travel Pass that was totally unlimited and we wouldn't have NO EXTRA CHARGES for 10 per phone per day. We specifically asked if the kids could watch videos etc. and she said, "YES. NOTHING YOU DO WILL BE EXTRA".... We received a bill for 18,469 - we called in explaining what THEIR rep told us but they keep saying there is nothing we can do.

For several years I have had a (home) business account and kept asking if it would be more economical to change to a consumer account, to be told no. I Just switched to T-Mobile and will be paying half the price. I have paid over $3000 excess over the past two years. It is impossible to ever speak to a human being to resolve issues. I have been trying to use a e-gift card to make a payment and the system will not accept the full PIN before bumping me. I have spent hours trying to resolve several account/billing issues without success. Stay away from this company.

As a business account holder, I am very unhappy with the experience I just had. I spoke to 4 different agent re: upgrading my phone and received 4 contradictory responses. The first agent helped me for 45 minutes and we got disconnected at the end, and she never called back causing me to have to call again. I was promised a senior member would call me within 20 minutes and I’m still waiting. This is a very unsatisfactory way to manage a business account! Very poor experience

Verizon Wireless is just a bad product, I have had absolutely NO good experiences with Verizon. Their customer service is abysmal. They have terrible coverage and even when you do get coverage it’s not good. I’ve had multiple instances where I have had 3 bars or even more commonly 2 bars and haven’t even been able to send a text.

I was told the bill would be around 160 for 3 lines - ordered 3 phones online at that time. 1 was delayed over a month so we got charged the higher cost of 80 each for 2 lines waiting on the third phone which we were never informed of. Were using a student discount and when the third phone came we lost this discount and were never told it can only apply to two phones and would disappear when a third was added. Was denied military discount for a military widow.

Verizon wireless never mailed me the cell phones I paid for in advance, and after inquiring why, I was told the phones were on backorder, and then I was told another time the phones were "lost or stolen". During this time, Verizon then billed me for 2 months worth of service, for phones I never received. I closed the account due to services not being rendered, but they kept calling me. I called several times to dispute the charges and was told they would correct the error. They just called back today asking for payment. Not cool - feeling badgered. At this point, I don't ever want to hear from Verizon again.

I put in an order for a phone. Verizon took my credit card and charged me. Verizon Wireless promised to have it delivered the next day. The first Verizon person put in the order offline but clearly it didn't go thru. The second Verizon person couldn't find the order, even though I gave them the order number. The 3rd Verizon person was disconnected (I assume due to Verizon's poor network quality). The 4th person is telling me to wait 24 hours, even though I've explained the order was to be shipped the next day. Verizon didn't care. I'm amazed at how poor the service is. I spend close to $1,000 per month with Verizon (cell service and home network) and I feel like I get worse service than with any other carrier.

I'm a business with 20 phones on our account. I've been with Sprint for 8 plus years which is now T Mobile. I went to the T mobile experience and it is awful also and now went to Verizon since Sprint is going away. I live 30 mins from work and Verizon service at my home and work and almost everywhere I go is the worst I've experienced. If you looking for good service coverage don't choose Verizon in Colorado Springs, CO.

I called customer service to get signed-up for the bring-your-phone deal. The rep did not explain that my phone has to be fully paid off before I can bring it to VZW. After my account was set up and I plugged in the sim cards in to my phone, it did not seem to activate so I called VZW support. The support associate told me that the phone needs to be full paid off, I explained to her that the previous associate did not explain that to me. I told her to cancel everything and so she did. For 3 weeks I got multiple bills for 140 - 200 dollars and finally a bill for $15.00 which I should not be owing because I absolutely did not use their service. Literally the account was set up and deleted/disconnected.

Call block feature, from a technical standpoint, is extremely easy to implement and should not in any way be something that is only applied to certain plans. It is a basic function of a phone to be able to block spam calls, which are endless in our current age of spambots and phish calls. Previous to 2013 Verizon offered call blocking through MyVerizon app which came on all devices, non-smartphones, prepaid and paid plans, and call blocking could be setup just by calling support and requesting a certain number be blocked.

I have wasted so much of my time for two months now trying to cancel insurance. Verizon's reps are so very unprofessional and will just end a chat when they are done talking to you. When I talk to someone they assure me that the rep could have taken care of my issue but they assure me that my issue has been resolved and my bill credited but every month there is the charge. So I continue the same song and dance with the next rep. Save your money. Until Verizon can get better customer service reps in the chat area. I have saved all of my chats and can show all the proof. These reps will not even answer your questions directly.

Before Covid Verizon provided great customer & tech support. No more. Impossibly long waits when calling 611. Rude customer "service". Non existent tech support. Been with VZ over 10 years. That's about to change.

I got a text from a number that wasn't a phone number giving me a code to authenticate something. I have no idea what it was for. Then I got a text from Verizon saying a code was used to access my account, and if I didn't recognize the activity to call a number. I know the second was VZW because it appeared in the chain from my support call days earlier. I call the number and it says they are closed, try the online chat. The online chat was supposed to be live, but it was obviously not. It kept saying things like "That's frustrating" or other platitudes that did not make sense as a response to what I said. Finally it offered some prompts. When I selected one by tapping it on the screen, it responds with "I'm sorry, I didn't get that" and repeated the prompts.

Ask for written confirmation for anything Verizon customer service claims to do for you. In my case; they "helped" me close my account but left a $35 dollar bill open and never told me about it. Verizon then ruined my credit score to collect that bill. Decreasing my credit score by 150 points. I am applying for a home loan but no longer qualify for a low interest rate. Meaning that Verizon's mistake will cost me about $30,000 over my 30-year mortgage.

I had trouble with my phone, and also logging into my account. Their system is bizarre - to log in, you need to get a text. But to get a text, your text needs to work. So, much time lost there. I tried their online support - half an hour and all they had done by that time was get me verified. I tried calling - one hour to get me in, and I got assigned a password I will never remember, but their system would not let me enter one in that would work for me. Much time and energy lost, more stress, and this could/should all be easier.

I’ve been with this company for 20+yrs. It used to be the best. Now it is the worst: Customer service is difficult to access and once you reach a representative they are inexcusably unprepared to deal with any number of issues at hand. Most the time I can’t even open up the app to pay my bill. I generally like to pay my bill in advance. There is a marked Decrease in connectivity during the daytime… So much so that I cannot use my phone for business. It’s worthless. Images don’t go through, emails don’t go through, text don’t go through. I’m basically paying for service but only getting that service approximately 15% of the day and I’m using my phone.

I USED to love Verizon. Lately (months), the signal is almost nonexistent.... in Florida. Considering the price of phones and plans are outrageous. It would be nice to have consistent internet access.

I signed up for a family plan of 6 lines -and was told with tax and all would be around $48.95 per line (a little short of $300.00 in total). 1st bill $798.15, 2nd bill $412.36 3rd bill $464.04.. (bad thing is we cancelled from Tmobile and paid an early cancellation fee of $120 per line to go to Verizon,) Needless to say tmobile is buying out contracts up to $1000 so I plan to terminate my contract with verizon soon. Not to mention my son had better service with tmobile than he does now, he can't even use his verizon phone in his own house now. I have contacted Verizon for many months now trying to get this issue corrected but have been given the run around. They keep saying it's because of my credits haven't been applied yet, how freaking long should that take?