Verizon Wireless Reviews

When upgrading my phones (2 lines) with Verizon Wireless I was told I would get $350 promotion off of each phone when ordering the phones with trade ins. They forgot to set up trade in, then would not credit me the $350 per line like originally told. I have screen shots of the conversation with the discount mentioned and they would not honor it. I was told false information to buy the phones and to basically get stuck with them. Not happy with Verizon and this big bill that I was not expecting.

I have a business account with over 15 lines. Just bought the dual screen v60. They only sell half of it at the store then you have to get approved online for the second screen. After getting approved was told 3-6 weeks for arrival of other screen yet only have 10 days to return if you don’t like the phone. 3 weeks and still waiting on other half of the screen but can’t decide if I like it and turn it back in with only half the phone. Crock of garbage service.

My husband and I were surprisingly pleased with our service at the Verizon sales store in Asheville. We were disappointed that we couldn't get a lower price for the iPhone we needed to purchase since we've had an account with Verizon for many years. Matt ** questioned why we wanted a very high end phone for our uses. After talking with him, we opted for a lower priced phone, at his recommendation. I thought it was very nice of him to guide us to a lower price that meets all our needs. He was also very patient setting up the phone for two senior citizens.

Can't get hold of a human. Calling, digital assistant, whatever, it is difficult or impossible to speak to an actual human. I called multiple times before finally finding the option to speak to a representative and was put on hold. It said 5 minute wait time, waited 35 and gave up. With the digital assistant you have to use certain options to speak to an agent even if the problem you have is different. They are taking advantage of Covid-19 to give terrible quality customer service and even have their stores closed/locked unless you have an appointment but making an appointment is also difficult to do. Verizon's customer service is the worst I have had to deal with and I will be switching service providers after this.

I wanted to switch back to Verizon to get better service after trying T-Mobile, which was awesome, except for being out in more remote areas where friends had Verizon and it worked better so I switched over just in case. I wish I had not or done AT&T. The sales guy said the port would take 10 minutes and to go to T-Mobile to go get it situated. Very happy I forgot my pin because the guy got frustrated saying, "Why do they keep telling people this, they know better and keep doing this?" (To get the sale, because it is a bit of a hassle).

Let me preface this by saying I typically only leave reviews for things that were over the top incredible, but this experience was so horrendous I can't not say something. Verizon technical support is absolutely horrible. It took a WEEK to get my mom a new phone once hers malfunctioned and became unusable even though the phone was only about a month old. Then, after being told it would be free because it wasn't user error (I have screenshots to prove this), they still made her pay a $200 insurance claim just to get a replacement of lesser value. And then once the phone was delivered it took 48 hours and about seven different customer service reps (after about ten disconnected robot calls because they REFUSE to connect you to a human) to get the thing activated.

My bill fluctuates, wanted to ask why? It varies about $20 a month. A Covid "gift?" then back to normal? A discount because the "free" (not as we know) phone I got was paid off? But then it goes back up? Senior citizen discount? Yay, but didn't last? Cannot EVER get into my online account to inquire. You cannot "chat" with the typing person they just tell you to log in. Uh, I can't log in. Says various things too many unsuccessful attempts. Nope. Last attempt was last time the bill went up and down months ago. Besides, it's saved in "Last Pass" so it's not my memory. A call to the 800 # is so tedious. Anyway, expect to be able to pay online like clockwork and you can pay your bill if not on auto without signing in but don't expect to be able to reach anybody to ask why your bill fluctuates (there are always different answers) about $20+ a month.

My wife and I have been Verizon customers for over 20 years. Typically have had really great service without too much hassle. Our son was DEPLOYED to Korea and they have absolutely NO plans nor do they bend AT ALL on international calling for our military. To say we are pissed would be an understatement. He had to purchase a new SIM card in Korea or he would be charged for EVERY text and phone call. Totally understandable when you plan an international trip, ok, you pay for the international service. But come on!! Wanting to charge him $30+ a month PLUS $1+ for every MB used and more fees for texts—including INCOMING which he can’t control. Really Verizon??!! Way to support our military. T-Mobile and Sprint support it and do not charge deployed military. We will ALL be changing Providers.

I have a business account with Verizon Wireless. You'd think they'd have someone available to answer phones on the weekend. Pure and simple greed is the reason we have to put up with robots on the phone and a maze of options that simply waste your valuable time and then hang up on you. Most every time I check my bill I find bogus charges. Verizon overcharges and messes up the bill way too often to be a coincidence. I got a robo call this am (Saturday) to call Verizon regarding my past due bill but when I call them back all I get is the run around by their auto answering service that can't help on the weekend. So why ask me to call if I can't get anyone to help.

Be aware of Verizon misleading ad. Saw an ad about 400 Mb for 59.99 /month with free installation, eager to sign up, schedule installation date about a month later (before my current contract with Optimum expired), and carefully save the chat log with sale rep. Then no one came, call Verizon (every time spend more than 1 hour waiting to talk to human), only find out It is a self installation, but there is no kit nor instruction ever sent to my hours. I get charged for the whole month of June (starting the date I signed). After hours of long waiting and frustration, Verizon solution: still charge me the whole of June and send their tech for installation, but charge for the installation because now it is a repair, not a new installation.

I would give it 0 stars if I could. I usually only write positive reviews but Verizon deserves a review. I cancelled with them before Christmas and still they billed me. I thought it was just one last bill so I paid it not realizing it was activating service again. So then MONTHS later I get a collection notice that I still owe but never received other bills. And after trying to call for two weeks and either getting hung up on or long wait times I finally decided to waste my time on hold for two and a half hours yesterday only to be told I have to pay for a service I NEVER used and they won’t even think of crediting me! What a sad, sad, sad company! The worst is that I was a loyal customer for 20 years! They will not ever get my business again!

I have a simple question about keeping my Verizon.net email. Neither FiOS nor verizon wireless can answer the question at the base level of support. So after 45 minutes on the phone with basic support I asked to be escalated. I was put on hold for over two and a half hours until all four of my wireless home telephone's batteries died. I was texted by verizon wireless about my experience while I was still on hold. I gave them a very low rating. They texted me back asking if they could call me to discuss my rating and I told them yes. That has been over 18 hours ago and I've received no call.

If you opt to take out Total Equipment Coverage for your new phone be sure to drop once phone is paid for as in their no interest 24 month period. Verizon continues to charge, in my case, $11.00 per month for what they call a FEATURE, which has ZERO REPLACEMENT VALUE TO CUSTOMER.

Have had for 2 months, unable to access my account, except the 'pay bill' option. Did not receive veterans discount, even after being on phone for extended period of time, with promise that it was fixed. Might as well stop paying, and take my chances in court, if they decide to go that route.

I've been a Verizon Wireless customer 13.5 years, never missed 1 payment. When COVID-19 came into existence, I became concerned of my recourse in the event I was a few days late in my payments. I phoned Verizon & expressed my concern. It was suggested I apply for COVID-19 hardship program just as a protection/safety net against late fees. By The Grace Of God, I was able to make my full payments on time. My bill due 7/15/20 (2 days grace) arrived on "My Verizon Online" approx. 6/26 in the amount of $75.93. July 16th, prior to going to pay my bill, I checked my bill again & found the amount of $97.+.

My son’s phone quit. He went to the Verizon store in Chico Ca. He had a warranty plan that should of replaced the phone for free. Because of a small chip in the corner they refused and sold him a $1200 new phone on a payment plan without telling him the terms. I asked the store manager for a copy of the phone conversation that they recorded during the sale that I had to approve over the phone. They declined. I promise anyone that uses Verizon you will get screwed if not now soon. I was with Verizon for probably 10 years. Last month they canceled my plan and gave me a new one that doubled my monthly cost. They have no record who did it when I’m sure the salesman did it and they wouldn’t confirm that.

On July 30, I reported to Tracfone that my Tracfone Smartphone missing or lost. I found it almost immediately and called Tracfone to have it reinstated. I was told it would take 3 days to reinstall it. 3 days later, I spent 3 hours on the phone with Tracfone and eventually was told Verizon wasn't answering their phone and they still had my phone on a blacklist. Today, at 22 hours later, my Tracfone Smartphone is still not available for use. What is going on at Verizon with not answering their phone or updating service. It has now been 5 days that I have been without my phone. What horrible service. TracFone, please change your carrier to one that is more reliable.

My account was overtaken by my ex-fiance. He’s in jail for abusing me and trying to kill me. He has my Verizon access to MY phone that I pay for. They wouldn’t let me have access to my own account until I went to a Verizon store. I got talked into buying a new phone. Great! The salesman linked the accounts so now my a user has full access to both phones and I still can’t get in. Went to a corporate store over an hour and a half away. Told them what happened. They didn’t have time for me. Rescheduled me for Wednesday at 1. Meanwhile, I’m paying for 2 phones that my abuser has access to. I still do not have access! $700.00 later! Customer service hung up on me 5 times! No one can help me. Asked for a manager. He hung up on me!!! Charge the abusive guy for my phone since he’s the only one with access!! NEVER DO BUSINESS WITH THESE PEOPLE!! Money hungry **.

I have had Verizon for 19 yrs, I used to have great service at my house and surrounding area, but as of late one bar, no service in spots. I called Verizon, they said they’d cut all my money owed on the phones and I return phones. Owing nothing if I wanted to change service. That was after numerous calls about coverage getting worse, they had no answer except I could leave. I pay $400 plus a month 6 phones and two watches. They became horrible customer service to cell service!!!

Please stay away from this service if you are new customer. My experience started with buying a phone and a Verizon Service Plan. Within 3 days I have returned the phone without ever using it. I was assured that I will be charged no activation fee and plan fees if the service was terminated within 3 days at the time of purchasing the services. Not so. I was credited for the return of the phone but the vendor never closed my Verizon Wireless account. Upon receiving a $128 bill from Verizon I was told by the same vendor, that the services from Verizon is a separate thing and I have to call them to cancel it. This is where the nightmares began. The excuse is Covid 19 reduce service capabilities?

I have been with Verizon over 20 yrs when it was US Cellular, then **, then Verizon. Verizon is the worst, overcharged, overrated company I have ever dealt with. They have more hidden charges than any other company out there. If you carefully follow your bill and charges like me & call them out on it when they overcharge, they try to scam their way out of refunding you your money. It is a waiting game.

Based on the information/deal I was offered, I bought 2 iPhones. I was told I would receive a 400.00 credit for each phone within 60 days. Never happened. When I called to ask about the plan, I was told (after holding for over an hour) “Sorry, we can’t honor that Deal because we can’t find it.” I told the rep Did not purchased deal From a store, but thru corporate. She said... sorry.

Took my business, all 81 phones and 60 data devices to AT&T, Verizon customer service is the worst, I wouldn't use the service even if it was free. They make it impossible to cancel the bad service but will up your package in a heartbeat. I wish I could give a rating of less than one.

I was with Verizon for over 16 years. Aside from them being the most expensive carrier around they also sneak extra charges onto your bill. I had at least 5 issues over the years where they billed me for services I never signed up for and it’s has always taken multiple calls and managers to resolve. Their coverage was great for the first 5 yrs or so, however, for the last 10 yrs I’ve had horribly spotty service in and around downtown Salt Lake City. Both phones on my plan were only reliable when connected to WiFi. I fought with Verizon several times over this issue and was always dismissed even though there have been multiple others in the area stating the same issue. There are even social media groups devoted to the poor coverage in Salt Lake City, and Verizon’s lack of concern.

I've been a Verizon customer for years, mainly because of my laziness to make the switch, and because Verizon appears to have the best cell coverage. As for customer service, Verizon is by far the worst company I have ever had to deal with. They are consistently difficult to reach, and seem to go out of their way to maintain that distinction. Getting a Verizon customer rep on the phone is like winning the lottery. Do yourself a favor - go with a different company!

The app is not for the technically challenged. Called CS and went through 45+ minutes of waiting & listening to music after which NO help was given. Went to their store 3 times after which an appt. was made for 3 days out.

For the past 4 months my Verizon service has been beyond poor. I went to the Verizon store and they told me it was my iPhone 6 and it was too old and I needed to purchase a newer phone. So I DID purchase the NEWEST iPhone and what do you know... The service is still the same as before. I live in a complex with many seniors who either need to call me for help or 911. No one has service!!! This is a travesty. Can they possibly blame the Corona19 Virus for this as well???Someone needs to be held responsible. It's 2020... Bring back Nextel!!!

Went to the Wetmore store in Tucson to look at upgrading to a new phone. Was Told by "Blanca" I qualified for a new phone 11 max and it would cost me an additional $31 a month and I would get $350 credit for the old phone but would need to trade the old phone in within 2 weeks. I kept the old phone to make sure I downloaded all the apps then Took the old phone back within the time limit. When I asked for the credit, was told there was a mistake, I did NOT qualify for an upgrade unless I went to an unlimited plan ($80 more a month) and would get nothing for my old phone (the lady looked at it carefully and took the case off when she gave me the $350 quote).

I switched to Verizon years ago. I got a Moto2Force. I got the insurance but when I try getting a battery replacement they say I am not covered unless the phone is lost, stolen or broken. All day on phone today and no resolution. They say I can buy a new phone or they can send me a Cleaner phone. Problem is everyone transfers me to someone else or I get disconnected. Just getting the run-around. $27 a month I couldn't just bought a new phone. The protection plan useless to me and I can get no help. What a rip-off.

I went into the Verizon owned store. Switched my lines and the story was I would get a prepaid card I could use anywhere for 150.00. I was helped by an employee. Filled out all paperwork there and after several phone calls (about 20) I've been told I didn't get the right phone for the rebate. Although I went and was helped by an employee of Verizon not a franchise store. What a joke! I will never ever do business with them again. A financial lesson that taught me a lot. Don't do business with these crooks! Just buy your phone outright and go with someone else. Bait and switch!

I moved to Verizon from AT&T because I was offered 2 $150 rebates ("e-gift cards") for using 2 of my existing cell phones on our new Verizon lines. First, though I was told that I would receive pre-paid debit cards that could be used anywhere, the one rebate I've received is only usable at Verizon. Second, although I've literally made a dozen phone calls and waited hours online, I have still never received the second rebate. I thought the issue was solved a month or so ago when I spoke to a rep and got an additional email pertaining to a rebate. But I now see that email was simply a duplicate of the first, with the same tracking number.

Verizon is not customer friendly. Canceled my account in less than 14 days. Paid for restocking fees and they sent a bill to collections charging me for again for what I already paid at the store. They are just awful. I’ll never do business with them again.

This started over 45 days ago. It was a line transfer that was only good for 30 days. Of course, I ran out of time, so now I have another 30 days for the second line transfer request. I have called, emailed, texted, and even tried to achieve it manually 8 times through their Transfer a Line system and just gives errors. I was close once...I got to the very last step after finally talking to a human, which was to click the link in my email and then it went to a white screen. The person I am talking to is Kristi so she called up to TECH and apparently it's my browser (Safari). Oh, well, why didn't you say something? Almost every person on the planet has a Mac, so makes sense it's not compatible. I tried every other browser, even DuckDuckGo, and still not working.

Three days and 9 Hours on phone with Verizon phone support. Very poor. Right hand does not know what left hand is doing. We have 7 people on my account with me. I am going to take my business elsewhere. Very very sad service.

I've always walked into the local Verizon store and gotten good help, but with the Pandemic, I tried to get help on the phone. Many of my calls, especially but not exclusively from unfamiliar numbers, are going directly to Voicemail. I've tried every solution I could find in chat rooms, but nothing helps. I called Verizon's local store that I've done business with for 30 years. It took 25 minutes to reach a human who after he heard the issue, said he'd have to transfer me and hung up. When I called back, their phone system recognized my number and sent me a text to get get help from an automated program, then cut me off. You cannot get help on their website, app, or by phone. This is terrible service. They should be going overboard to help provide remote customer service during the Pandemic like so many other businesses are doing. I'm ready to change providers.

So long Verizon... I've been a Verizon customer for 20 yrs. My phone recently just died after 3 years. As we all know, replacement phones can be expensive especially when your phone dies out of the blue. I was hoping that my 20 yrs. of loyalty would offer some type of value to Verizon and they would be willing to provide at least a partial discount on a new phone. However, I was sadly disappointed.

I purchased a new line for my son and told the sales rep I had a phone to trade in and he said no worries. We went ahead with the purchase and I was supposed to receive a box to return the phone. Then the guy told me that I could make my account unlimited for only $10.00 more per month and I'd also get free Disney (which I don't care about) and free Apple music for a certain amount of time (again I don't care). So I get my bill and it is completely wrong because the guy put the new phone on a payment plan and then he also charged my account for $55.00 for EACH phone line ADDITIONAL! My bill has gone up astronomically! I've called customer service and omg you cannot get anything handled because everyone works from home!! They are obviously GOUGING EVERYONE!! Anyone out there having the same issues? LET'S START A LAWSUIT! These people are liars and scammers!! I will not STOP until this gets fixed!

This is the worst experience we have had. The phone does not work the service is not good and the price is too high. They sold us two Motorolla Edge pluses and neither of them work properly. We have called about the service multiple times and nothing has happened. The cellular sales in Ravenna Ohio has been less than helpful and will not get back to us about our issues. I get emails daily saying we want 100% satisfaction and then they do not even try to help or give us a different phone to see if the device is the issue or the service. Whichever one we need to know because we now pay more for phones that do not work.

Difficult to get a hold of live representative. The call-center options provided NEVER addresses your issue but they insist that you can take care of most of your problems on their website. I was promised a $200 gift card when to transfer a new line over to Verizon and for one reason or another they never gave it to me. I pursued them for over 6 months and then I gave up. I was never able to speak to a live person and all was through email.

Very poor customer service. Salesman and customer service both lie to get them to upgrade plans and phones. It takes a hour to get through on the phone and then people are rude and unprofessional. Same with the chat line. I've been told by five employees either through chat or on the phone and they don't have a clue.

IF I COULD GIVE THEM NO STARS THAT WOULD BE TOO MUCH!!! I have been on hold with Verizon Wireless for over 2 HOURS listening to their stupid music over and over and over again!!! The recording said that it would be 10-15 minutes...I have been trying for over a week to get my account set up for paperless billing and autopay - the bill is due tomorrow and I STILL can not get anywhere with them!!!!

We installed Verizon phone service in our office recently. The Verizon sales staff don't know or tell you everything. The first one failed to tell me there is a 2 year contract. The 2nd one told me the phone would work off Wifi (not true) and could work through your computer (not true). The installer had to drag a line from another room into the office through the ceiling and put a connection in the wall for the phone to work. The 2nd salesman also failed to mention the $200 installation charge. When I called back about the unmentioned charges, I was switched to a blunt manager who basically told me, "Too bad."

You have a one percent chance of getting through to a live person, and when you do... good luck having your problem resolved. They take your money, and offer minimal support. I ordered a prepaid phone online, and within 3 days it became a nightmare. UPS lost the package, and said to call Verizon to change shipping address. You can't call or do anything with verizon until you "activate" your phone. If you don't have your phone, you can't "activate". Nearly impossible to get any help, and of all things Verizon uses Twitter as a customer support center.... because it's free for them. The respond times on Twitter take 15-30 minutes. You can easily spend 3 hours dealing with your verizon phone troubles. Time not well spent. They waste your time, and take your money. Do NOT sign up for Verizon, no matter how much you hear they have great service. The prepaid phones are overpriced. They're too big to fail, and don't care about their customers.

I'm in my mid-50s, which means that I've had interactions and made business transactions with more companies than you can imagine over the course of my lifetime. So what I'm about to say is, at least from my perspective, a truly remarkable milestone. I have never, in all of my life, dealt with a more incompetent, dishonest, money-grubbing, lack-of-customer-service company in my entire life. Impossible to get ahold of? Check. Made me wait on hold for over an hour? Check. Gave me three different stories about what was going wrong with service? Check. I could go on all day long. This company will bleed you dry of your money then make it impossible for you to cancel. Their latest excuse for terrible service is limited staffing due to COVID. How limited? Down to one person?

Verizon turned into a terrible company to do business with. They no longer care about customers. I've been a Verizon customer for nearly 21 years and now will be leaving this malign company. Their customer service is horrible, indifferent, and contemptuous of customers.

We have been Verizon customers for over 23 years. There is a dead area where our daughter lives and she is a first responder and relies on her wireless cell phone to be reached in emergencies. I have called numerous times to get a "booster" at no charge, only to have to hang up because I was on hold and transferred to the wrong customer service area. The last phone call I was on for over 1 hr and 20 min only to be told that someone would call me back when they received the approval. I did in fact get a phone call back only to be put on "hold" again because they are awaiting approval. I have now asked to speak to a supervisor and am currently on "HOLD"!!!! Is this what Verizon has come to. Frustrate the consumer enough that they just either give up or are so utterly disgusted that they change their providers.

We have used Verizon for about 15 years, and have had no problem with our cell service. It's been excellent coverage everywhere. However, in late 2019 we had went over our GB on our data, so we went in our local office to see about switching to unlimited data, and what the cost would be. The salesman said we could switch, and our bill would probably even go down. Well....it never went down. Before the switch we were paying about $250/mo (for 7 devices) in December and by June 2019 our bill had jumped to $348 with no additional services or add-ons. No reason why. Every month it goes up a little more, and a little more.

Verizon customer service in my opinion simply can not be any worse. 5 hours on the phone to set up 2 Verizon iPhones (already had SIM cards) auto-pay, and military discount. And we are not finished. We live in the Rockies, and Verizon is the only reliable service. But woe to anyone who has to contact them, either online, chat, or phone. You’re in for a long and often fruitless effort.

I'm late on this review but it is long overdue. Are you or someone you love thinking about switching to Verizon??? Do yourself a favor and DON’T DO IT. I thought Sprint ripped you off but my God I never thought the day would come where I would say Verizon does the same if not worse. They are scammers and they false advertise to get you to switch over to them with all these empty promises that seems too good to be true and low and behold they ARE too good to be true.

I have spent 2 days trying to get my problem solved. My first bill (prepay) was due and they didn't set up my prepay or tell me I needed to do that. I couldn't get through because my secret question was not set up by me and I couldn't get in any way I tried. I spent all day trying to get help and even got the local store that put me through the corporate questions. Your phone numbers need to be clear and concise. No wonder people are mad when they get through. The customer service people ALL talk like they are reading a script. Saying in a surprised voice "Oh, I'm sorry you're having that problem." "You fell off your chair". Just say let me help you with that. Quit repeating what we say. At&T is 100 percent better at customer service. You guys don't even make the cut. There is no reason for holds that go over an hour. Hire more people. People need jobs. You're making money. How about expanding customer service. Why not help people use your phone.

I have been lied to twice and overcharged. Military Discounts removed. After five different calls and now two more hours and counting still no help. There has to be a more honest company to get service with.

I received a letter from Asurion on Verizon's behalf. The letter is dated July 1, 2020 offering Covid financial relief but you need to sign up by June 30. I received the letter on or about July 7, 2020. When I called Verizon they told me there was nothing they could do for me.. I demanded a supervisor who could do nothing for me. She said she would have another supervisor call me but the program deadline was passed so I could not sign up for it. I have had Verizon for almost 18 years.. I will look at other options now. I do have photos of this letter to back up my claims.

I have been with Verizon before they were Verizon. We had been traveling, so I was using a lot of data. Two days before the end of my billing cycle I was almost out of data and got an email from Verizon saying I could get unlimited data for $5 more a month. I called and spoke to a rep. He told me that my data would not slow and that I was grandfathered in. Sounded good until.... data slowed to nothing.

My friend had a payment issue with Verizon a number of years ago. After a number of calls to Verizon customer service a charge of $60.53 was cancelled by Verizon. At that time I was assured the issue was resolved and we would not be billed again. Now this bill collection agency is trying to get us to pay a nonexistent charge. They're just trying to intimidate unsuspecting consumers for their own benefit.

No humans available, recorded message is just plain useless. Called or tried to call about a company, Charter Communications, that is doing harassing phone calls 18 hours a day. Received no assistance don't use the reserve your place in line we will call you back. It's bogus. Customer service for Verizon has actually gotten worse, if that is possible.

I have been with this company since August 21 2020. Please beware I have been lied to by this company and mislead on Numerous occasions. When I first got my service the rep told me these tables are free. Made sure to put them in my bag at the very end like it forgot to give them to me. I take that responsibility. I should have paid more attention but know that they been telling me in a year I could turn the date plan off but today was told, "No you still own another year." They have made Promises promises for Promotion promotion that they never follow through there???? Not honest. Please beware. Don’t sign anything or agree to it????

We brought five lines to Verizon when the offer was $500 trade in credit per trade in and $150 credit per line transferred. ATT was working okay but we had a few reception issues and this offer was enough to encourage us to switch. Our phones had to be ordered because they were not in stock. No problems. The phones arrive 10 days later and in that time the offer expired. We were told, after initiating a sale during the previous offer cycle, that the offer was no longer valid and that we could only accept the new buy one get one offer. The Verizon retailer informed us they are unable to fix billing issues and we must call customer service.

Was offered the $250 credit card promotional offer for bringing my own device. Specifically asked about whether this applied to pre-paid calling plans. Was told it did and signed up for service with auto pay each month. Well, 6 months later got an email saying they were having trouble processing the promotional rebate offer. 8 months later was told that only applies to post-paid plans. "Customer Service" chat agent supervisor said he couldn't pull up the chat record of when the offer was made because that was "Sales". My advice - 1) don't use Verizon, 2) if you must use Verizon copy your chat messages, and 3) be prepared to file a complaint with your state's Attorney General's office. That's what I've done.

Never able be able get hold on customer service live, their digital assistance is not working and very annoying, I need someone solve my problems not keep taking me to text a machine. I transferred because I got $250 transfer credit per line, I am locked for 6 month, will definitely transfer away after 6 month, the internet is slow in my area, compare to TMobile or AT&T, well Sprint is worse.

I have been with Verizon prepay for 3 years. Ordered a new phone today. Money was taken out of our account and we received receipt. One hour later we receive email saying we need to contact fraud department. Sum it up, no phone and they won't be returning our money for 4 to 7 business days. Done with Verizon!

Verizon Wireless is by far the most frustrating service I have ever had to deal with. They could not pay me to be their customer as my company is willing to pay my cell phone bill if I use Verizon but even then I left them even though my bill was FREE. I ordered a phone on day 1 and was promised overnight shipping. I needed the phone for a business trip in 3 days. When it didn't arrive the next day I called and it was still processing. Customer service then guaranteed it would be one day shipping for the next day. When it didn't arrive the next day I called them up and said I needed it by tomorrow. Repeat this one more time the phone still isn't there.

So I've been a customer with Verizon since about 2012. Without failing every single time I try to get ahold of customer service I'm met with ridiculous obstacles to be able to speak to a live human being. They have so many prompts it makes it impossible. So I try calling a store close to myself. Same story. Press four to speak to a representative. So I press four, well, no rep, still even after calling the store! It asks the number you're calling about and then just starts spouting off your plan and when it's due. THAT IS NOT WHY I AM CALLING. So I press a different number and then the recording states "Sorry you're having difficulty, goodbye." EXCUSE ME. WHAT? Currently looking into other phone companies so I can be done with this madness.

We went to the store and they refused to perform the service we needed done, this was after the initial appointment was made confirming the service. We have been Verizon customers for over 20+ years and I am appalled at how we were treated. Verizon will no longer be our provider of choice and every social media contact I have, including every review made known, will be aware of the way your company treats long-term, loyal customers.

I've been a Verizon customer for nearly 20 years. Have a company account with over 10 activated phone lines. Pay thousands of $$$$ dollars a month for wireless service. Last Friday evening, I went to the Verizon's website and wanted to create an entirely new "personal" account, as well as purchase a phone and unlimited coverage plan. It's only me and only need a single line. The on-line advertisement offered discounts that I "supposedly" wouldn't be able to obtain if I went to an actual brick and mortar store. So, I began my ordering process at around 8:30 in the evening. Due to the many problems I was experiencing, the infamous "Live Chat" assistant popped up and volunteered to help me. She had indicated that the Verizon system was experiencing some internal "glitches" and proceeded to process my order herself.

Been with Verizon for 15+ years and never complained even though I pay $350+ a month for 5 lines and devices. I asked them to add insurance in Sep, which they did and then deleted 2 weeks later with no explanation, cost me $750 when my wife's phone failed. Spent 3 hours on the phone and got nothing. Wouldn't help even when it was clearly their mistake. Moving my accounts!

I am giving this review because I have been with Verizon for over years now. They do not support their long time customers, but only new. I had asked to be helped with activation fees because the verizon store I went to said if I give a call the the company they will waive fees for being a long time customer. I talked to the lady...she would not help with anyone and said, "Oh well your bill is twice the amount this month because you got a new phone." I got a new phone because my touch screen stopped working and the store convinced me that would be a better deal for me than paying the insurance deductible. I was lied to over and over. I don't even want this phone or service anymore. This is crazy. My bill went from $230.00 to $450.00. When I called Verizon I was pretty much told O WELL. Don't get this service. Get something cheaper and more affordable. I regret ever signing up with company 10yrs ago.

Our service has been steadily on the decline for over a year. Dropped calls, missed calls, and they throttle our internet constantly. Even after purchasing their best phone plan, I’ve tried reaching out to them, but you have the option to chat online or get a call back now. After 20 minutes I gave up their ridiculous chat option since no one ever came online. So I opted for call back. 2 hours later I get a text saying they tried calling and left a message. No call, no message. They lied or are so pathetic that they can’t call their own customers without a dropped call. Several requests over several days and still no call back. This company is truly awful. We’re switching to ATT. I’ve had enough of Verizon’s BS.

I have had Verizon for years 3 lines and recently went to upgrade my phone. Picked the one I *thought* I wanted, but since you can't go inside the stores, had to do a curbside pick-up. Got home, tried it out and HATED the new phone. Instead of returning it, I thought I would gift it to my Godson as part of his birthday gift, as he loves it. Opened up the chat app to see if this was possible and waited over an hour and a half to get an automated response. They proceeded to tell me they can not unlock the phone for me to gift, due to their fear of fraud, for 60 days. Okay, fine. Ill pay it off in full so it's fully owned by me, and then they will unlock it...right? Nope. They proceeded to tell me I can't fully pay it off for another 3 week and I will still have to wait the 60 days!

WORST EXPERIENCE EVER…TALK ABOUT DROPPING THE BALL!! Went online Friday, June 26th around 140p. Got really excited to get a new phone since I haven’t upgraded with Verizon in over 3 years. Honestly, because my bill is way too high for what it’s worth. Plus, Verizon is just not great with customer service. S0 LET ME TELL YOU that is an understatement.

Tried to chat to solve technical problem, through MyVerizon. Was told that I would need to call the 1-800 customer service number. They have the most obnoxious music on hold on the planet. I held for nearly an hour. Finally was told that I would have to use the chat service on MyVerizon...at that point, I just threw the phone away.

I purchased an iPhone 7 S Plus online, through their prepaid service and the process was smooth. I was able to review different phone number options and select a specific phone number. As promised, the phone arrived within 2 business days. I was able to transfer all my data and info from my previous iPhone to my new iPhone. I had a difficult time activating my phone and called customer service for a total of 15 times. The robot/pre-recorded voice was not helpful and said, "Goodbye" and disconnected the call when the robot did not understand my response.

Had to take my handicapped nephew in to change his phone number from a 307 area code to a 406 area code number. Was dreading how long it would take and the hassle. To my delight, the rep came out to our car so I did not have to unload his wheelchair and accomplished this task in just a few minutes! Thanks!!!!

ROLL-OVER DATA: Verizon does roll over unused but has an expiration date if it is not used by the next billing cycle. ADDITIONAL 2GB OF DATA: Verizon will give you an additional of 2GB of data every month for a whole year. However if it is not used each month they will take it away. These are your data, so if you choose not to use it, they should not take them away, especially in this pandemic time.

Verizon will never get another dime. When I signed up I was told there will be no charge if I cancel within 14 days. I canceled within 11 and am now being charged $12 per line fee. When I called to inquire I was told that the contract signed says I will be charged. Liars! Thieves. Also, the jet pack termination fee was $135 and now is $140? They just add on $$ at will. They rob us. Disgusting. The bill in the past always changed as well. I’m with Cricket now and they are awesome!

Verizon we will be changing companies. Multiple representatives and supervisors lied and also took advantage of a senior our father and scammed him. With charging all kinds of fees and adding things to his account and never disclosed to him. Taking advantage of a senior is a big no no! They also had a promotion where if someone bought a phone we received a phone. So two people on our account bought two new phones so under their promotion we were supposed to receive two phones. They never came and told us we would not be getting them after they told us we qualified and we never received phones. 18 years with them.

Suspend my service when I am 2 weeks late in the middle of a pandemic! Heartless. AT&T here I come. I will not be recommending Verizon. I see your commercials and I cringe! After years of loyalty, this is how you treat me!

I have had 3 of the big 4 carriers. By far, Verizon has been the worst. I will admit that across the country their overall coverage is the best but their business practices are extremely shady and anti-customer. Things I have learned. Be careful when you sign up that they apply your promotions and credits correctly. I have gone through 9 months of them charging me over $700 per month when my bill should have been 350. Beware of the fine print. Verizon has put in their fine print that they apply promotional credits and your trade in value over the 24 month period. Essentially, they have found a way to lock you into that 24 month period even though they say you are free to go at any time.

I started a new job and am remotely working from home. The wireless router, brand new, kept kicking me out while I was in the middle of working. I tried twice to fet in touch bv with Verizon, and bv when someone finally called me back, she was rude and condescending, and her answer about what was wrong made no sense to me whatsoever. She basically told me it had to be something in my house causing the problem because there was nothing wrong on their end. Horrible service, horrible people. She had the personality of a thumbtack.

We have been customers of Verizon for over 17 years. In March, I bought my son a new phone on a promotional plan. We would have to mail in our old phone to get a $300 credit. Since then, I have had to call 3 additional times because of additional charges that were placed on my account. I was on hold for over an hour and half. In April, after spending a FEW hours on getting our account straightened out, the man I was speaking to fixed the account and sent us a new label to mail our phone out. I mailed our iPhone 8 for a $300 credit.

I wouldn’t recommend Verizon to anyone!!!! The coverage is great but if you ever have to upgrade or make a change to your account it’s an absolute nightmare! You have to continually contact them to make the account right and they will tell you one thing then do something else and charge YOU for the change. As soon as my device is paid off after 15 years I’m changing because it is actually getting worse.

I called Verizon Wireless to let them know that I sent my payment in late due to my sister passing away. They said that they noted the account and I wouldn't have service interruption. I wake up 3 days after that promise to my phone turned off. I have been a customer for 25 years and this is how I am treated! They lied to me.

I signed my business up for 15 tablets with data in December 2019. The plan is $10 per tablet per month and $50 to purchase each tablet. Every month I received a bill that was astronomically higher than what I signed up for. The account manager that signed me up no longer works for Verizon. I have contacted the 800 number several times and they tell me to go back to the store to get it resolved. I went to the store and they told me they can't help me because the manager no longer works there. They gave me the info for the new manager who I have tried to contact several times by phone and email. No response. So now I try calling the 800 number again and finally speak to someone who tells me the account has been closed and sent to a collection agency.

I ported in 6 lines. I got two new phones and asked them to give me time to evaluate the newer phones before I choose to get phones for the other 4 lines ported in. We decided we liked the new phones and wanted to get the other 4 phones. They said that it had to have been done when we signed up. I said What!? You told us that within 14 days we could request those 4 phones. They said sorry. Each time I call I wait for over an hour. When I left boost mobile, their customer service may have been from the Philippines, but at least they answer. Each time I call Verizon I get a different story. Terrible company.

I thought spending more on cell service would get me better service speeds. Sure, the fine print states that not all areas receive optimum speeds, but I’m less than 10 miles from a major city, and no.

I’ve been trying since February 2020 to have charges removed for a returned device after an upgrade. They keep stringing us along month after month to “wait until the next billing cycle”. It’s currently the end of June 2020. How long must we wait. I’ve been a customer for nearly 20 years.

I've been experiencing horrible service for months. When you call they change to 5 different departments & never resolve the issues. They claim the towers are fine but I constantly get dropped calls & can't access the internet. When they follow up they send you a text to connect to a link, however if my issue is internet how do you expect me to contact you back? This has been a very difficult period - in times like COVID 19 I expect my phone to work!

Verizon Wireless has the worst customer service I have ever experienced. After multiple calls and hours of waiting to get a PIN number that is now required to switch over, they put a lock on my Apple Watch imei # so I am not able to use my Apple Watch. I just spoke to someone who had no clue how to help me so she said I’m going to transfer you. It’s now over an hour and I’m still waiting. A week of trying to transfer over and not one person has a clue of how to get the PIN number or unlock something for you. But they know how to take your money every month. Very unprofessional!! This week, I probably spent over 10 hours just waiting to speak to someone without solving my issue. Rating is 1 out of 10 for Verizon Wireless.

I have Smart Family and I've called them the last 4 months due to it not working like it should and they arent going to fix and they arent going to discount the payment so I just gave them money for nothing, I really dont think they care about their customers, if it wasn't for us they wouldn't have a job.... I'm very unhappy with my service. I have talk to over 5 people about this-- I'm looking to go with another company after 10 years with them.

I started with Verizon almost 4 years ago because of the sales rep said the One Talk works both like a desk phone and wireless phone. Don't buy into anything anybody tells you at Verizon. They're all liars. Almost 4 years now paying for a service and not getting it to work for more than 20-30 days. Sometimes on the phone with Verizon tech Support for 4 hours then it stops working the next day. They say, "Well you have a 3 year old phone. Buy a new phone," and when asked will you guarantee that it will work with the new phone they then say, "Well as a business account you have a 30 day return on your account." So what happens if at 33 days it stops working, "Well you have a new 2 year contract on your new phone." 2 words for anyone who is thinking about Verizon ONE TALK STAY AWAY. STAY AWAY. STAY AWAY. If anyone wishes to get in touch with me you can call Security Devices Inc. Sterling Heights Mi. In closing 2 words STAY AWAY.

I’ve never experienced this bad with a supposedly reputable known business. Prepaid online everything fine until the prepaid department gets involved. This was after being without service I already PAID for. Each step no matter the type of communication they blamed me. I have proof it was their mistake. Then when I correct them they make something else up!!!! One of the most time consuming and stressful purchase I can remember ever, in life. There is something serious going on with Verizon and you can’t speak with a supervisor. Most of the time you can’t get ahold of anyone.

So on Sunday June 14th I ordered a new phone as I was eligible for an upgrade, after doing so it said it would arrive on Wednesday the 17th, the 17th came and for some reason FedEx said that Verizon had cancelled my order so they are sending it back. I immediately called Verizon and they said that it wasn't cancelled that someone at my address refused the delivery, which is simply not true as I was home all day Wednesday and no FedEx truck arrived and in the FedEx tracking it never even got to a vehicle to be delivered, after chatting with Verizon support for FOUR hours that day I even went into the store and they did nothing about it. Continuously telling me that they cannot do anything until the package arrived at the warehouse. So I said, "You know what fine. I'll wait."

My Wife recently passed away. Carried my acct#, both our phones, and both photo ID’s to local Verizon local Verizon store, for the purpose of cancelling her phone only. After waiting 1/2 hour to speak with a rep., was told they can’t do that and I would need to call cust. svc. Called cust. svc (they have no business calling it that). I was told that even though she was looking at my acct., I could not make any changes w/o a PIN#. This acct. was done many years ago, and I didn’t even know I had a PIN, much less remember it. Offered SS #, driver lic.#, etc, and they can do nothing. I will not pay my next bill, and change providers. When we had horses, I used to shovel this sort of thing from the stalls.

Said I could upgrade phone to Phone 11 for less than I was paying. Waive all fees and pay less. After they cleared our old phones and boxed them up they said that will be $334. Never said nothing about money until they closed everything up. Refuse to give any money back.Today I get text my monthly payment went from $226 to $308. Called Better Buisness Bureau and they said they have gotten all kinds of complaints. When I get the money paying phones off and going to ATT. Been with Verizon for over 20 years and last couple years have overbllled me charged me for extras. Can’t get no discounts or anything. Verizon greed. Great dissappoint. They need to give out a jar of vaseline for every phone they sell. Sorry a@& company. Don’t buy from them!

I was asked to switch over to a business account so I did. Then I paid off my old account and my phone in advance. I asked about getting a hotspot (which can be put on your phone) so they sold me a jetpack that I didn't want. I turned it back in. They took it back but didn't tell me that there was a $175 disconnect fee. Then all kinds of fees, including pro-rating (which shouldn't have happened) crept up to the tune of $256. I called and disputed the fees over and over and over...they have me on record. Recently they sold my debt to a collector and told me they didn't have any control over it any more. Verizon and their Go Wireless Stores are terrible. Don't let them tell you that the "Go Wireless" Stores aren't connected. They work together to take advantage of you.

After getting phones (6) for the Family 10 months ago, I have to call every month to have overcharges removed. My bill is always higher than what I was told in the store. Now after 10 months, Verizon is no longer willing to correct their mistake.

Verizon used to be the best in customer service. No longer so! I should have switched to Xfinity because with them the lousy customer service is cheaper! You call 611 - you used to be able to talk to a human being who usually resolved your technical issues in no time. Now, you call 611 and unless you want to start texting your technical issues, you will have to stay on the for 30 - 60 minutes - and often they will just hang up on you during this time and you have to start over.

On April 30th I made the disastrous decision to switch mobile carriers from AT&T to Verizon. I have always had a family plan with myself, my son and my Dad and his wife on my plan. This allowed my dad and his wife (as well as my son) to have cell service at a reduced rate which was helpful to them as my Dad and wife are on a fixed income and my son is a teacher. My dad found out that Verizon offered a military discount and since he is a WWII veteran he asked that we set up the new plan in his name to be eligible for the discount. Since I take care of paying the bill, I asked Verizon to put my address as the billing address. “No problem," they said. Everything seemed to be going well. Verizon shipped me the phones and upon receipt I ported over mine and my son’s numbers to Verizon. I was waiting to port over my dad’s until the weekend when I could drive to his house to help him switch his phones (he is 94 and unable to do this himself).

Verizon is only customer service friendly when you are a prospective customer. I am seeking a new carrier! To anyone reading this and considering Verizon please know that the only thing you can expect is consistent billing and charges! If you do become a customer know that you will always have a hard time speaking to a live person and when you do they will lack a basic understanding or comprehension. Always record your calls because depending on the Verizon representative the information is inconsistent! Zero was not an option is the star rating selection!

On Thursday I called to find about about getting a new iPhone, if they were any deals for customer loyalty (none). I spent 40 minutes on the phone. The rep told me the phone I wanted was only at a certain location. I asked if I could order it and pick it up. "No. You'll need to go to the store just wear a mask." I went to the store the next day and was told I had to first order the phone online or with a customer service rep. Drove home, called Verizon customer service and ordered a phone. Was told the phone I wanted was not available.

They wouldn't replace one of their phones whose charger port quit working. I had to buy a new one and lost all my data. After our contract expired, I was still paying for that phone. They refused to take less than $50 per month to pay it off. Then, after I paid off the phone, they said we owed on an incomplete contract of WiFi that we didn't even know we had. They are unreasonable money grubbers without mercy or understanding. All they care about is getting more money.

In January 2020 I changed my phone plan to Verizon from AT&T. At that time, I was given a jetpack and was charged a monthly fee for it. This was in Tampa Fl. I specifically asked if I could cancel this jetpack fee if it didn't work for me and was told that I could. I did not need the jetpack in Florida since I have excellent and unlimited data plan for internet. But I thought I'd try it at my second home in North Carolina, where we are on satellite. Once we arrived in NC in May 2020, I tried to use the jetpack and it would not work because of bad Verizon service. Additionally, my phone hotspot did not work, and really the phone service was bad as well.

I was a Verizon Customer. Somehow a duplicate account was created on my name and the balance on that account was accumulated to $328. I did reach out to Verizon Fraud services after receiving a collection notice on the due amount from duplicate account. They verified it thoroughly and confirmed it as a duplicate account since my legitimate account and the duplicate account created on the same day and around the same time. So it's purely a mistake and nothing of the sort of Identity theft. Fraud services confirmed that Financial services can clear the balance on the duplicate account and asked me to reach out to them at 1866-266-1445.

When transferring my data to my new phone, the salesman accidentally deleted all photos from my iCloud. Every last one. Also, my son was told his phone would work but they couldn’t get it to work but still charged me $117 for his account to be activated, to be taken off my bill in two months. He still had to go elsewhere to get service. There is no live person to talk to - ever. And it’s a two-minute turnabout chat. So give yourself lots of data backup before going, plan to buy a phone from them, and don’t plan on ever talking to a live person. Perfect for young people who aren’t used to old-fashioned customer service.

I signed up for their $40 a month unlimited text, phone and data. Nowhere in the internet ad did they say that a Verizon customers would come first. They promised unlimited data with no slow down of service. Nowhere did they say Verizon customers would come first for data either. They specifically said it a would not slow down. I asked to port my number and they said they don’t port numbers. I bought a phone as required and had to give up a phone number I had for years. I paid the required two months of service and they refused to give me my $100 virtual reward card and said I didn’t port my number. I said I wanted to port it but was told no and they said I won't get it.

I ported over 7 lines to Verizon, I was with my previous provider for over 20 years. We wanted to switch so we could get a better price. It was a disaster to say the least. I was not able to get into the store because they were closed due to Covid. On the phone we were able to give a free month. The initial conversation we had with the salesman had him giving me a price. He also promised that we would get rebates/GC immediately.

Verizon is notorious for its outright theft when it comes to a person's bill. The service is good but not worth the amount of money one pays. I had for Verizon for two years and spent a ridiculous amount of money in paying for the bills. I fell behind and received a text from Verizon they would be cancelling my service-that part I understand. Two and three months later I paid off the bill and have never used Verizon since. That was almost a year ago. Out of the blue I get a negative mark on my credit stating I owe two months for months in which Verizon correctly shows I did not use the service.

I understand that Verizon is and has expanded their customer service to Online chat. Sometimes that's OK but for the most part I like to have a personal customer service experience. Especially when it comes to technical support for a device. Today I called customer service for technical support. The woman that answered heard me out, and transferred me to technical support. I waited for over an hour nobody checked in with me, and after over an hour or an automated recording came on and said I had the wrong number and that this number has been disconnected.

After using their services decided to moved to AT&T’s. They don’t want to unlock my account even though it’s paid. They are the worse customer service. They transferred to different department and still can't do anything. Work telephone company.

I’ve been with Verizon for over 20 years now and just switched to unlimited data and the service is terrible. My monthly gb plan I was on had better service. Verizon’s unlimited is a joke. It’s always slow. I’m very disappointed and the next time I look to upgrade I’ll check with a different provider.

I signed up for Verizon Fios. Service was great - but ending my contract due to a move was not. It's been a nightmare to close out the account with Verizon - the staff were mostly incompetent and did not know their job. They misinformed me about how to close the account. I spent hours upon hours trying to get to someone knowledgeable. They said they'd have a manager call me. They never followed through. I had the final bill paid. They showed I paid the final bill. But then they also showed that I still owed the final amount. They sent an automated phone call to me every morning at 8am to remind me to pay the final bill - even though I had a print out of the final bill having been paid.

It’s a shame that a company like Verizon charges their customers a $40 upgrade fee when buying a new phone! For what?? I believe on supporting local business but paying $40 more for no reason, I understand if I was doing their financing program but paying upfront??

Verizon Wireless is too expensive for the crappy cell service they provide. Often times in the stores their employees are less knowledgeable than the customer (sad)! Wireless service across the board is getting worse and worse. A lot of people want to put down those pay as you go locked in rate businesses but I'm starting to hear from people who have had them a long time tell me it's not so bad. Who knows, I just believe that the more you pay the better the service should be. I'm not an expert on how this works but I know to pay more for less doesn't add up!!!!

A unscrupulous company to deal with. Customer service is less than zero and the data portion is absolutely useless. It they’ve wanna charge you for service that is beyond sub standard. When you call the tech dept they come up with, "It must be your equipment," and stick with that instead of investigating the problem. It always the equipment even when it’s less than a year old and they sold it to you. They don’t care about consumer retention. You’re just a number on their billing system. I would never ever recommend this service to anyone that wants to retain their sanity. This has been the worse experience I’ve ever had with cell phone service.

5 hours on the phone with Verizon and Asurion. Back and forth back and forth. Final round verizon wireless won. The rep and her management was dedicated to integrity and honesty. Good service at end. Bravo to rep and her boss. She was a brand new rep and ultimately the best. Verizon wireless you got a keeper.??? God bless both. Asurion you're bad business. Been paying you for 15 plus years. Suck it???? Evaluate your priorities because your customers are not one of them.

As a customer with Verizon who has family on our account, we need Auto Pay. My Auto Pay discount and benefits were revoked due to an issue with their system. They claim that we gave them the wrong banking account, which was a big fat lie. All Verizon wants from their customers is their money instead of pleasing them. I am fed up with them. I would love for a lawyer to contact me so that I can get this issue fixed with them and prove to them that I am not a liar.

If you're going to buy a new iPhone, do yourself a HUGE favor and buy it on Apple.com. I unfortunately bought my +$1,000 iphone through Verizon. They sent a phone with a broken screen. I tried to return it to the Verizon corporate store (not the Verizon retailer but actual corporate store). They said, "No, if you buy on Verizon.com you must return it online." Even though they are the same company with the same inventory. He gave me a customer number to call. After being switched from one person to another and over 2 hours later they told me to send in the iphone and they will charge me a $50 restocking fee (for a broken phone they sent me!).

This company is the most incompetent company imaginable. 2 weeks after my initial order which was labeled complete, took my money and everything. I later receive an email a week after I am supposed to have already received the product which I paid for. I received an order cancelled e-mail. After spending an entire weekend on the phone and in store, the only answer I received was that it was due to my I.D. being expired. However it is valid for many months to come. Yet no one can tell me how that is possible, only told to contact my bank in regards of getting my funds back.

I first learned about Verizon's front line and teacher's discount as I was doing my research to look for a new phone plan. While as physicians, we have been working tirelessly on the front lines each day to do our part in this pandemic and it has been an honor to have a skill set to be able to contribute first-hand, even though we have been pushing over 80-hour work weeks and breaking all residency/fellowship work hour restrictions at practically minimum wage (when taken into account the number of hours in correlation to salary). Although not expected, it has been very touching to see our community come together and recognize our daily efforts.

Verizon has provided terrible wireless service, lied about fees and about our plan staying the same. It’s tragic that so many good companies are going out of business while these vultures keep overcharging for lousy service. They are the worst!

Liars, cheaters, cons, scammers, poor customer service, absolutely NO common sense, repeat themselves, have no idea what they are!! doing!!!! I have to call them at least 3-4 times a week because I have unlimited data mobile hotspot & they slow it down so I cant use it. So then I call it gets fixed for a day or 2 & back to same ole same ole. Just sick and tired of being sick and tired ya know... Good luck if you stay or choose Verizon!!!!

We had decided to stop services with Verizon Wireless due to high cost of services. In February of 2020 we contacted the Financial Department as we were told to do to pay off our devices and stop services with them. I had stated we wanted to stop services with them, pay off all devices and was told the total for my request was $853, of which I paid. I was told this was the grand total for all devices and they were "sorry they were losing me as a customer" etc. I received a bill for $42 dollars the following month and disregarded it as they had done this before with a different account and I was told $853 was the total and that was the end of it. The next month I get another bill and then another.

Ordered a new phone, I was not allowed to pick it up at a local store, I.e. purchase online and have it dropped at my local store. I paid for next day air by 1030AM PST. I am self employed and staying home waiting for a new business phone costs me money. After day 2 No phone, and Verizon could care less, all they want to do is refund, or credit to my bill the shipping. UPS is garbage. Even worse than Verizon. Long time customer too with 3 phones. Verizon should have offered me a replacement and or made calls on my behalf to locate a suitable phone so as to mitigate my losing wages waiting around for a phone. Also Verizon should let the customer pick how they want it shipped since in many areas shippers are better and worse.

I’d like to say that I have a lot of life experience- growing up in the third poorest country in the world. And quite honestly, maintaining an account with Verizon is exponentially harder than trying to stay alive. I had AT&T.. They screwed me over several times so I thought, ‘I’ll show them, Imma switch to Verizon. Teach them to appreciate me a lil more.’ Little did I know, I simply just played myself.

This is not acceptable for a company to fool people like this. So, you put your agents outside (Oscar: **) to tell whatever they want to the customer to accept the offer, once you have them, you do the exact opposite at the other end. Your agent Oscar said; I will have 1 month free trial, and I will be able to cancel anytime during that period at no cost to me. He also said; I will have the possibility to watch many movies for free on the internet plan that I choose. So, once the technician finished to install everything, I called him, he said, he was busy. And he never answered, or texted me again. Do things like that has a name...

Verizon Rewards program - Since March 2020 Verizon change its rewards program and in April 2020 I claimed $5 Visa Reward Card and in May 2020 I claimed $5 Visa Reward Card. In May 2020 when I try to redeem these Visa Cards after following the Process. On 1st Attempt it says insufficient Funds and in 2nd Attempt it says your request is being processed. This is happening from last 3 weeks and since then I am calling Verizon to check what is going on. Every Day They transfer me from 1 Department to another within Verizon and to Prepaid Digital Solutions. Verizon Says Problem is with Prepaid Digital Solution (866-230-3809) and Prepaid Says Issue is with Verizon. Worst Experience with Verizon, As there doesn't know who can solve this issue. It's just make the customer frustrated and stop calling them again and they can eat your money.

I recently moved to north central Florida, I had a Motorola phone when I first arrived. It was slow but worked, I checked Verizon coverage map and it showed good coverage for the area so I thought well maybe my phone needed to be replaced. Went to the Verizon store and looked at a few phones, they recommended I get one of the new iPhones. I went home and checked online reviews about the iPhones and settled on the XS Max iPhone. I was doing a lot of running from Virginia to Florida getting my new home setup. I then noticed that the iPhone had really poor reception in rural areas, I called Verizon about it and they said they didn't see anything wrong on their end. I was up in Virginia and stopped at another Verizon store to see if they could help, they said they checked it and did a reset and updated the phone.

I purchased a Verizon Jetpack for home internet use in October 2018. When I began losing access due to reduced speed in March of 2019, they provided me with a work around that provided service at a reasonable price. However, the tables have turned. Now they are not only not offering this work around, they have accused me of manipulating their billing system and have charged me hundreds in overage charges. Verizon Customer Service gave me no notice of this change and is now firmly refusing to assist, other than providing me a discount on the invalid charges on my account. Verizon is price gouging rural customers -- don't consider this as a viable option.

I traded in a perfect phone with no cracks or issues. A month later I was charged back 50% of the trade in with Verizon claiming the phone was cracked and screen not working. That little charge to them will have me changing companies soon.

In March 2020 my husband & I visited our local Verizon store in order to switch him over to Verizon & for both of us to get new phones. I wanted the S10 & he wanted the S10 Plus. They did not have the S10 Plus in stock but said that the new S20 & S20 Ultra were Buy One Get One so we decided to get two S20 Ultras. Fast forward to May 2020 & I checked our account... We were only receiving a partial credit for my S20 Ultra & the monthly charges for all 3 lines were $10 extra (each).

If you have to wait a couple of months to get gift cards or credits from VERIZON, don't trust them. I was promised $650 in gift cards and after 3 months, they said that I don't qualify for them because I have a discount through my company. I asked the representatives multiple times if I can still get the gift cards with the discount and each time, they said yes. When I call "Customer Service" they said that there's nothing they can do.... Now I'm stuck in a contract and I didn't get my gift cards. Thank you VERIZON for tricking your customers again!

Way too expensive than other carriers. I often found extra charges on my bill arbitrarily and once I call support were taken off. But it seem they do this to customers who do not notice in order to generate profit. Lastly, when I cancelled the service, my online portal was locked immediately and it was made very hard to pay my last bill.

I opened a new Verizon account with 4 new cell phones and selected the payment plan for all 4 phones. I also set up an online account at this time. One of the phones would not activate so I spent 4 hours on the phone to get it working. During this process, somehow the rep moved this phone off my account and placed it onto a sub account that did not show up on my account. This event also kicked the phone off the payment plan without my knowledge. This new sub account that I was unaware of now had a $950 balance for a phone that I thought was included in my regular bill and was supposed to be on the payment plan. This erroneous bill for $950 was due 4/26. I found out about it when Verizon sent it to collections as being in default, 3 days after the due date! I did not even know this sub account or bill existed.

I don’t really have problem with the service portion of my phone but Verizon tends to have many hidden charges. Especially now in this pandemic with everybody having problem with their bills, they charge you even more if you have problem. This is not a company that values their customers.

Verizon seems to me is actively packing our phone bills with unauthorized add ons. For the last 3 months I have had to call them because they stuff my bill with a add on Safe Wi Fi for $3.99. I call them. 1st month they apologize, take it off and refund the $3.99 + tax only to find out they do it again the 2nd & 3rd month. They said "we forgot"... You forgot? No I'm not buying that. You refunded me each month when I call you out on it but you boldly and I believe purposely add it back. In my opinion I believe it's theft by deception and a class action suit needs to be started. A investigation needs to be done on Verizon Wireless.

I almost left Verizon because I ordered a new phone, and it took over a week and speaking with 4 different people, 3 who failed to do their job and gave me false information, to get a new phone. The last person I spoke to, Rynda, went above and beyond to make sure I was happy with the outcome and got a new phone. This went to putting a reminder in their own phone and sending me texts throughout the day to get this done ASAP. Definitely a very frustrating time, but well worth it in the end. So expect 1/4 Verizon employees to be great.

I bought a phone from Verizon who promised employee discounts to our company if we switched to them. I had dealt with Verizon many years previously and didn't like them because of all their hidden costs and talking around in circles when I tried to find out why my bill was so high. But I figured I'd give them another try since they were offering special discounts. I originally wanted a prepaid deal and told them I did not want to be on a contract. They assured me they didn't offer contracts anymore and I wouldn't be on one, but had to purchase a phone which was nearly $700. And that after I paid for that I could switch to prepaid. I could not purchase the phone outright. They wrote up the paperwork and it took me 2 years to pay for that phone. I had asked them what the absolute highest cost would be each month after taxes, surcharges etc.

I inquired about nurses discount - we have 2 nurses on the plan. Went through nurse validation and was automatically signed up for so-called "discount" AND it increased my bill $20! I had already had an employee discount and WHAT COMPANY automatically switches you to a higher bill when acting like they're doing you a favor!! I had no opportunity to review what it would do to my bill or confirm its indeed what I wanted. WOW lousy "thanks" form Verizon during Covid. SO BEWARE OF SO CALLED OFFERS from Verizon.

I gave my phone to my exhusband. Verizon was fine with that & changed all the information. When he did pay his bill, they turned it over to a collect agency (of course none of this stuff ever came to my address - so I had no knowledge of it). I only found out when my credit score dropped. I called Verizon 13 times & spend hours on the phone only to get NOWHERE! They never admit their mistakes.

I joined Verizon Wireless in TACOMA, WA in 2001, after my first and short cell phone experience with AT&T's service coverage and customer service left me disappointed. I was a happy customer for a long time, even when we moved to Southern California and eventually opened 4 lines on my plan. Now things began to change when I had NO service at my new work location on Coronado Island, but other cellular carriers did...yet I stayed loyal for 4 more years. *Sales problem - was when I wanted to simply change phones, and everyone was talking about the Verizon 5g plans.

Paid my phone bill on Friday, my phone is still off, it’s Tuesday. Every time I try to call I’m placed on hold for hr and a half to two hrs. Hang up, call back, problem still exist and I’m currently on hold still trying to get my service restored. Worst experience ever. Would not recommend these people to anyone. Worst service on earth. I'm going back to Sprint or Verizon.

We finally switched to a much cheaper plan with better service. I called Verizon to close my account the day I switched and they REFUSED to close my account that day and said I must keep it for another two weeks even though I had NO contract!! A few weeks later I get a bill for the two weeks they refused to close my account!

The representative from the store signed me up for a Verizon contract unknowingly when I went to get a prepaid card. Ok, I know, it's my fault and I have the responsibility to know what was going on with my information. But the biggest problem is when I talk to customer service and ask for help for a disconnect. On March 25-26th 2020 I think, not sure of the exact date. I called back and forth more than 5 times trying to get someone to help me disconnect my line/contract since it was against my knowledge. In the process a representative vividly admitted that nobody WANTS TO DO DISCONNECTS, I thought he would be the one to finally help me but he too did not. A line with 0 minutes, 0 data 0 text, and more than $200 in just to disconnect and cancel the contract.

Verizon gives warranties but then tries to charge you for new phone. After fours years of paying 12 a month. Sums up to around 500 dollars or more, then want to charge you for a new phone. A refurbished phone, not new. Be very careful, verizon is not the best deal today. There is way too many carriers out there to deal with their greediness. Go somewhere else. They really don't have the market anymore. I will go somewhere else. It's cheaper anyways. Screw loyalty.

Ok, I just spent the $1700 I was going to use to catch up my Verizon bill, on going and buying two iphone 8 plus with cases and Straight Talk. First off Verizon my unlimited data plan does get throttled back even though you thought that it's the reason I should pay more monthly to avoid straight talk from doing it! Second when we call and ask for our line to be suspended because, I lost my job and can no longer afford your scamming rates, please hold the contract until I can get back on my feet. Now it's been 2 months and our monthly $260 phone bill that is outrageous for 3 phones and a watch in the first place, has now gotten to the $1000 mark, so you didn't shut the account down while I've been working to catch up.

Just received an email how they care about customers due COVID19 pandemic. Right after that been disconnected due nonpayment, yes tried to make a promise pay but still didn't received stimulus check and have no job for more than a month. Call their financial department to figure out what to do to get my service back. Representative push me to make a half balance payment because his computer didn't allow to reduce bill or offer any other option. Ok. Right after that I received bill explanation where I found that this morning with Verizon cost me extra $47, where they charge me $7 ridicules fee for financial assistance via phone, $20 returned payment fee (I provided correct bank account information, don't know why that happens and bank actually too), another $20 reconnection service fee. $47 That's how they participate in pandemic disaster, thank you Verizon. You are the best! Keep going!

The manager David, at the Delmont PA - Verizon Wireless store, is awesome. I had an issue and he went above and beyond to resolve my problem. I did not have to make more than 1 phone call. He called me back, and followed up with me through resolution. I have never had a service provided be so responsive before. I will recommend Verizon Wireless to anyone that is looking for great customer service!

Verizon customer service reps will lie to you then charge you full price. Can't get help to correct their lies. They won't answer the phone. You stay on hold for an hour to get an inexperienced person that reads you junk. Never will use them again if we can get them to correct their errors.

It's well known that their waiting time to be connected to a Rep is forever. (Did someone ever called Verizon and didn't hear that "due to high volume of calls we are experiencing longer waiting time than usual". Hey you can't afford more reps to assists your customers?) Then they transferring you from one department to another till you got disconnected or you lose patience to be on hold for hours. It's horrible to hold and hold and then you're being disconnected not once not twice. You actually have a choice to hold till your battery dies. That's besides that the people working for them don't really trying to help you.

I’ve been a Verizon wireless customer for about a yr now & I totally regret it especially after switching to their post pay plan. I have start unlimited plan & pay an average of $80/month including my $10 discount with auto pay. So expensive for what you get! In time of “congestion” the data slows down but it’s more frequent than you would think of. It is interesting how they added another 15GB to my hotspot data at no charge when I can’t even use it because there is something wrong with their hotspot service. I was only able to use it once to literally watch ONE movie and it never worked ever after.

I am extremely dissatisfied with Verizon Wireless and the way my account has been handled over the last several months. At the end of September 2019, I spoke with a Verizon representative about getting new phones for my sons. I was advised that there was a promotion available where I could get new IPhone 7’s at no charge, and with NO NEW LINES OF SERVICE. I was very specific to inquire about the terms of “free phones” as it seemed too good to be true! I was advised there was no service commitment, like bill credits over 24 months or new line of service required.

I was notified by Verizon that my flip phone was outdated as of January 1, 2020 so on Dec 26, 2019 my husband and I went to the Verizon Store in Zephyrhills, FL. I explained to the salesman Abe about the situation and he informed us that a sale was going on where if we purchased a V40 phone we would get 1 free. I was skeptical and asked him several times and he assured me it was a great deal. My husband had a V10 and so we went with the deal. In January our bill was high but I figured there would be adjustments.

OMG, this is the most frustrating experience ever. My wireless payment came in a day late, which made them shut off all my Arlo Go cameras which are in a remote location. When they received the payments, the cameras could not come back online without me rebooting them. Still one of them stayed offline. I spend 3 hours on the phone with customer support.

Coverage is amazing, phones are great. Sales people extremely kind. The issue I have is INTEGRITY. Verizon will quote you a price, lie to you about fees that will show up on your bill later, then act like the $400 per month you have paid them for the past 7 years, has no value. Their customers do not matter. I'm not complaining about prices or coverage, I'm complaining about deceptive business practices with lack of resolution. We called about a $120.00 fee that was in our bill. Yes, just $120. Not a big deal. They refused to remove it, but had insisted it would be waived, if my wife bought a tablet and a new I phone. She did, they didn't. I hear Sprint has a great program called CLEAN SLATE. I will pay them a visit tomorrow.

I have been a Verizon customer for over 30 years. Most if not all of that time has been on auto pay. This month, my credit card expires, but was still usable until the end of the month. They sent me notification that I was in "arrears". I contacted them on April 16 and the agent apologized and said she fixed it and credited me back a 'late fee" for their mistake. A week later, exact same thing. I call two separate agents in financial services, and they were as rude as an agent can be. One placed me on mega hold and the other hung up. Then they have the nerve to charge me late fees again, and two separate "assistance fees". If this is how they treat a 30 year customer, time to move on to another service.

My phone bill was never consistent and every time I called it was a different story. Final straw was when a Verizon agent yelled at me over the phone. I decided to swap to T-Mobile. From the start Verizon lied to me about their policy about upgrading and my credit for trading in my old phone (recommendation: never trust Verizon with trade-ins). They intentionally spread it over 24 months and if you break your service with them, you forfeit the remainder of the credit. This is their cheap way of making you stay with their company.

Do not but any Kyocera Cadence phones for Verizon. If you decide to move to another provider, the phone will not work. Verizon has a network lock on it and refuses to give the unlock pin. The quote from the Kyocera Mobile company that made the phones for Verizon is: "Verizon has the unlock code and they must give it to you". I have worked with Verizon corporate and the FCC to get the code, but Verizon keeps denying having a code. I now have a phone that I paid good money for that will not work.

This is in response to the review I wrote yesterday. I called Verizon back today and Karrie answered the phone with a very pleasant "thank you for calling Verizon, how may I help you". I explained the issue with the phone that I had ordered (long story). Karrie apologized for the mess/mix up and immediately starting working on correcting the issue. She was so pleasant the entire time and never once complained about having to fix this issue. Karrie worked for over an hour getting the situation corrected. Not only did she fix the issue (which the gentleman I spoke with yesterday said could not be fixed), she is sending out a new phone (overnight). This was a huge mess and it took just over an hour of her continually working on the issue. I am very grateful to her for taking the time and for getting a new phone out to me. THANK YOU KARRIE!

Easy hook up. Total Wireless had a plan that fit my needs and saved me 50% in comparison to other carriers. Complaints seem to be Payments. I never use auto pay. Buy a service pin. Takes a few minutes.

Cellular data works most of the time. Dead zones in my kids’ middle and high school parking lot and sometimes when I’m jogging in the mountains. International plan options when traveling overseas has a decent menu to select from.

I have been with Verizon for a number of years. Pleased with the serve. However I find that they are getting to be too expensive for me. I am now on a fixed income. Whenever I communicate with a representative they have been very exceptional.

I’ve been with Verizon for many years. Up until lately I was very pleased with Verizon. Recently I upgraded my phone and it was a horrific nightmare! Promises made were not honored, trade in phone shipped to Verizon on their return label was lost even though tracking shows it was delivered etc. I spent countless hours on the phone getting it straightened out. I would recommend Verizon based on past years experience with them but the last experience in upgrading my phone tempted me to change providers. I’m giving them a second chance.

I feel that the price of new phones is ridiculously high. I keep my old phone because I don't know how anyone can afford over $1000 for a new phone. Their plans are decent but not intuitive. For example, if I exceed my data minutes they switch me to a higher plan and keep me there even though the next month I don't need it.

I get excellent coverage here where others with other companies are not so fortunate. Prices are competitive and the selection of phones is excellent. I have had Verizon for 7 years now and recommend them to everyone and see no chance at all that I will ever change.

First of all most of the tech people don't know any more than I do. I can't understand what is being said. The problem is rarely solved. The rates for what you actually get is too much and the unlimited is awful. All of the companies are about the same except for the price. Verizon is the highest.

Well, before I had my phone paid off I was paying $100 a month - and that was with a corporate discount- just for myself. I don't have high data plans, and I just feel that that is too much for one person to pay. Now that my phone is paid off I'm paying a little over 70 a month. I shouldn't be punished for only having one line on a plan, I should be exponentially saving.

Verizon claims to have the best coverage nationwide, but where I live it's a dead zone. If it wasn't for Century Link, I'd have no coverage. Plus, $100 a month for granted unlimited data on only one phone? Too much.

I had been a Verizon customer over 10 years. Fort Pierce Florida store awful...2 young men very lazy and rude. One red hair. One dark gelled hair. No other customer in store. First told me they don't sell verizon phone batteries. Then I wanted to buy new phone....They were so lazy. Told me they couldn't find my account....which I have know password for years....They were too busy talking to each other...Annoyed I asked for business card and departed. The rude boy gave me an old card to a different verizon location with previous employee name....Jerky little man...Good luck..Lazy creeps.

Every time we've called Verizon for cell phone services, the representatives have always been exceptionally helpful, understanding & engaging and make every attempt to solve our problem, with our two cell phones. They will stay on-line with you until they have resolved your problem, no matter how complicated the issue is.

Just terrible reception at both of our homes. Lose calls (or they cant hear me) several times a week. We have added extenders (little help), tried WiFi (another problem)... just extremely disappointing..When I call, they tell me to get better WIFI coverage.

The service is always great in all the locations that I use it. They also sent extra gigs to use at no charge during the Coronavirus outbreak - which I think makes them look like they care about their customers.

I have been with Verizon for over 5 years, I have never had anything but excellent service from them. If ever I have any issues with my phone, which is rare, they are there to help and always resolve my problem. I have a fantastic signal, almost never have service and I live in a rural area. I will stay loyal to Verizon for as long as I have a cell phone.

Good reliable service, but customer service half the time can’t answer questions you have. Contracts always suck but they’re worse with Verizon. Don’t get me wrong. I’d take Verizon over anyone, but they do have their downfalls.

Verizon always works with you no matter what situation you're in..A lot of providers dont do that..Customer service stays on the phone until you're satisfied..When you have a late charge they waive..They appreciate the loyalty of their customers.♥️

Best service available to my knowledge (no dropped calls and coverage nearly everywhere). But do not like the high costs of service (higher than all other carriers) and the high new phone activation charges every time I switch phones (with returning customers there should be no activation costs).

We have been customers of Verizon for well over six years, we have 7 or 8 lines, which we usually pay late, big bills, but we always pay. Last month for 10 minutes of disconnection time, we were charged $20 reconnection fee per line; 10 minutes after the lines were disconnected they received a payment and a promise to pay, which is what we always do, every month. They were 'gracious' enough to grant us a $60 credit - My question to them was simple, was a person, a human, actually physically required to disactive 7 lines and then had to physically go back somewhere in the world of lines to reconnect them? Is this why they have the right to charge $20 per line? Not per account, but per line in the account. Wow! Talk about being wicked.

The only problem with Verizon is their cost. Point blank, they are too high! However, they manage great service with no call drops, even when traveling to other states. Can’t speak on how it is out of the US. Also with that cost, they offer outstanding customer service, something I can appreciate and for that I will not leave Verizon!

I love the service but the cost is too much in comparison to other plans and services. Especially the unlimited plan. I had to select it because that plan fits my family however I would like to see the cost go down.

Never had a problem. Customer service are always on point. I feel that the price is fair. I had a problem once and someone forgot to add my insurance. They gave me another phone. Good customer service.

Verizon is expensive. Authorized dealers ultimately serve no purpose when you need service or equipment fixes and this isn't disclosed upfront. They look like Verizon stores but you find out the hard way they aren’t. And during this pandemic, can’t say I’ve noticed any help from them. Did get my bill reminder and I’m sure the extra data they’re giving will come back to bite us.

My "store" is actually very helpful and nice. IF I have any issues I just stop in and they take care of me expediently. I've never had a problem with my service. Always reliable. I believe we've been with Verizon for 20 years??

I have been with Verizon since 2005. When I go into the store, communicate by phone, or online, Verizon is usually on top of their game with pretty much everything. They answer questions to my satisfaction. They explain things and break it down to my understanding. They are very helpful when working with the bills/ if you have a discrepancy. My overall experience with Verizon has been great. I can pick up and talk almost anywhere. In some areas most phone will not work, but Verizon is AWESOME! FROM troubleshooting to discounts, Verizon gives you their very best.

Horrible mismanagement on bills as I had to move from one town to another due to physical disability; dispute over landlines versus cell phone billing; and shutting off services due to communication failure although I had proof of payment - thinking very seriously of moving to Comcast from Verizon.

I would say their customer service is average at best. It all seems to be electronic, if you need to speak to an actual person it is almost impossible to get through. Sometimes you need to speak to a person and it should be easier.

Their service has been awful for 2 years - dropped calls, can't get service in areas where we always could, voice mails no longer download and their customer service keeps telling us its going to be fixed for 2 years. I'd say that's BAD business and AWFUL service.

Verizon is a good company. They need to bring UK products across the country and make them available to the US market. This will help create a demand for products and suppliers that can benefit from the larger customer base.

I have been with Verizon for over 25 years. Initially, they were the best! But over the last several years, their price has increased, and customer service has decreased. Still have some of the best national coverage, but AT&T has improved.

Verizon has my carrier since it was GTE. I have the best coverage of all the ones I have tried. I have used their service all over the the USA and they never failed, a little weak in the Northeast. Their 611 service is the best.

The Verizon plans do not require a contract. Verizon offers family/multi-user discount. Their prices are very reasonable especially with discounts and special offers. My previous cell phone providers were Virgin and T-Mobile. Great reception. Great data package. This plan is better in terms of price, quality, service!

Price is expensive. I pay for phone service, unlimited wifi, and then a monthly $24.99 data service fee. The fees are what add up. I also felt like AT&T had slightly better service coverage. For example, at certain homes or in the subway, Verizon would not have any service but AT&T would.

Kind of expensive. But still almost perfect. Customer service all of a sudden has become hard to get to. Has always been reliable. Rarely drops calls. Definitely would recommend Verizon to friends and family.

I have had Verizon as my provider for the past 15 plus years. Up until recently I would have said stellar. I recently upgraded both phones on our plan because the online deal was unbeatable. I had to fight to get the trade in value advertised on the website. I copied the chat on three separate conversations before upgrading to make sure that I understand what I read online and all three reps confirmed what I was read and understood. When I didn't see the trade credit on my bill they stated that it said up to that dollar amount when in fact it did not. I had three conversation copied and pasted and they then told me that I could not rely on chat even though it was the sales dept I was chatting with.

Prices are high but network is reliable. Will investigate competing services when phone is paid off looking for more price competitive service. Also I have an unlocked Samsung phone that I bought from Samsung and Verizon seems to want to "punish" me for not buying from them even though they could not provide the same phone. They have told me that they wouldn't provide international service, etc. Took added effort to sign up for short term international coverage.

Verizon has always taken good care of my family's cell phone needs, the only thing I don’t like is not being able to make early payments on the phone. If you want to pay an extra 50 dollars a month on your phone to pay it off early you should be able to.

I am very happy with the service, no drop calls, etc. but it's a little expensive in comparison to other carriers. However, their service is not as good here in Hawaii. Hoping that they can lower their monthly fees.

I have never had an issue with Verizon. They have always been efficient and pleasant. I have both phone And internet and I would never consider changing to another provider. If anyone thinks differently, I would respectfully decline.

Verizon told me that I would pay $20 a month for unlimited data. It's actually $20 each for three devices (phone, tablet and computer with internet), which is $60 a month, not $20! I have to have unlimited data in order to use the internet because the internet that I'm paying additional monthly fees for is only 15 gigs, which I use up in two or three days, and often the signal is so weak that I can barely get my email. I'm stuck with Verizon because all the other options are worse. And customer service at Verizon is a joke. I can't even reach them, not by phone and not by internet. On the rare occasions when I get to chat online with customer service, it does not go well.

I switched to Verizon with the phone promotion when I had to change my phone. I had Cricket with much less monthly cost and with much more data. I expected a better internet connection and the speed when I switched. But, in fact, my experience has been very disappointing. I had no internet at many locations and extremely slow connection.