Verizon Wireless Reviews

Customer service workers, don't know their jobs or know products. Furthermore you pay for tech coach, but reps lie and they are only technology support. Go elsewhere, they are pricey also, look at other providers.

Verizon Store Sales Rep at Belvidere IL tried to sell me a promotion by adding a fake phone (in the 312 area code) to my account which adds $47 monthly payment to my payment when I was buying an iPhone 12 in November 2020. I've been trying to fight that fraud since I've called in November!!! The charge is still not yet removed by Verizon! Shoddy and dis-eatable business approach by both business and sales person!

They bring you in with promotions, then they give you a quote for a monthly bill. They tell you that the quote is relative. Fine, taxes do vary. They experience I had was I spent hours on the phone with telesales for a new phone and they told me that the promotion was good and they could apply my device dollars. Never did that. Then to get the bill corrected I had to call back 5 times and then spent about 2-3 hours for each call trying to get my bill corrected. The bill was quoted at 81 bucks a month. I get my next 2 bill for 109 and 104 bucks. They tell me they will give me a monthly credit. It wasn't to the price quoted but they said they would do an investigation and call back. Never called back.

The kids GizmoWatch 2 I would not recommend! We purchased this for my 10 year old 3 months ago.. We are currently awaiting our 3rd replacement. First one stopped charging, second one won't turn on and now waiting for the 3rd to come. Seems we have to call about issues monthly. So if you're looking for something you have to continually call about this is great! Never again will I purchase anything from Verizon again! If I could rate zero stars I would.

I was a Verizon customer for over 20 years. Recently, I caught them continuing to bill our family for services we cancelled back in June. The Fios group is a “different Verizon” (per Verizon). I cancelled our TV Service when we purchased smart TV’s. Notified Verizon on June 13. They continued to bill me through October - totaling over $700. I never saw a single bill, but got suspicious when they kept texting me threats to shut off our internet - my kids attend school remotely due to Covid, so I just kept paying. When I finally got angry, I called Verizon. Was on phone and text for hours. They kept telling me I owed nothing... yet were sending me texts demanding money.

I spent more than 3 hours on the phone with Verizon customer service with no resolution. I m replacing Iphone 12 with 12 pro. I was provided with the link to pay for the order that I placed over the phone and the link failed to bring me to the payment option. I was getting a run around for 3 hours trying to fix this issue and trying to make a payment. At some point Supervisor Andrew got involved but did not help me as he dropped my call, never called me back. The last representative that I spoke to was not helpful and when I asked for her ID number, she first said she didn’t have one but then she said she had 2 ID numbers and was asking me what letter it starts with. Then she said she would transfer me to another supervisor but disconnected my call. Extremely unprofessional customer service in all departments.

I have spent multiple hours on the phone with customer service back and forth. I have spoke to employees of Verizon that have reviewed my bill. They are trying to charge me $360 for a trade in for a so-called upgrade that I have and also charge me an upgrade fee for a phone that I never bought from them so there would be no need for a trade in. They took it off once and then for some reason for the $360 back on there so are currently trying to charge me over $400 on my bill for servicing never done and for a trade in that they are not supposed to receive so my advice is to look at your bill closely.

Not only is the phone service spotty, but the moment I became a Verizon customer my crank calls doubled. The company is a mess. The sales people gave the wrong information and signed me up for service that was $100 a month more than I agreed to. Then it took me HOURS talking to 4 different customer service people before the problem was finally addressed. They won't speak to an assistant either. Unless I order phone service for her as well! So, no way to get out of Verizon Limbo. Because I joined for a buy one phone, get one free, it will cost quite a bit of money to be done with them as I'll need to buy the second phone in full. Yet I'm consider it as it may be worth the peace of mind. Wish I'd read these reviews before choosing these folks. Truly the worst experience I've ever had with a phone company.

Tried to purchase a cell phone. Nothing but the run around. Stay away from Verizon! "OH your order was placed," meanwhile no phone was ever delivered! "will get back with you!" No return call either!

Terrible experience. Ask them for a print copy of your contract with final price before you signing. Don’t trust discounted price on the phone with the contract, In two years you will be paying more for the phones than regular price. My cell **. After spending so many hours on the phone with Verizon, trying to find truth, finally cancel their service, paid all fines between $500 and $800 for 4 lines and move to T-Mobile. For two months I have their service I don’t see a difference and paying $100 less. Verizon customer service is the worst service I ever ever had.

I am being charged for International Calls that are obviously not international. I called them and the first night I was 5 hours on the phone. At the end, they sent me to about 6 different offices or departments. None knew what to do. Even when I pointed out that the numbers were the same ones over and over and that their system sometimes flagged them as international and sometimes they didn't. About 4 days later I check on it and there is still no resolution.

Who knew if you buy a phone from Verizon under a promo, say BOGO free or BOGO for $200 that you are not getting a free phone or a $200 phone but basically just agreeing to stay with them 2 more years or pay full price for the free/200 phone on top of full price for the original full price phone? Basically the "free" is nothing more than word play???‍♀️. Please do not expect them to explain things fully, as hard as it is on their small hand-held tablets you be sure to read every word of the contract, don't trust. Verizon trains their workers fully and have dont know what they are doing or care about anything but the sell...Read the fine print...They will lie and or screw you for their best interest!!

Sales will tell you that you are eligible for promotions. When you never receive them and call back they tell you the wrong information was given and there’s nothing they can do. Do no trade in a device. If they cause damage to it they will say you sent it damaged or that it was damaged while in transit and that there’s nothing they can do. Then they keep your phone and do not return it.

Ordered a new phone. I am a 20 year customer. It Never Arrived. Spent over 2 1/2 hour trying to contact customer service. I was never able to get them. Was on Hold for over 2 Hours. Stay away from this Company. It Sucks!

Absolutely the worst wireless phone service! I had to make an emergency call to my son in Hong Kong. I use the WhatsApp application on my Verizon phone to reach him. I discovered I could no longer use this app because it had to be updated. I called the customer service number for a live representative and waited over an hour, then I was disconnected. I would not recommend this company. If it were possible to give them a zero rating I would.

I went Verizon to upgrade my phone to the LG Wing. I ended up taking it back due to the phone reading everyone who picked up my phone fingerprint. Well, I’m on my second one and it’s doing the same thing. So on Thursday, I called customer service and asked if I could take this one back cause it’s doing the same thing and they said yes by Saturday. I went in on Saturday and was told to come back Monday because no manager was there. I advised them that that would be past the 14 days and they said it would be fine. Well, I got there today and it’s not fine. They now claim that it’s past the 14 days and I can’t get another phone because one I already did an exchange and two it’s past the 14 days. So, I’m stuck with keeping a defective phone and possibly doing a warranty exchange for another defective phone. I’m not a satisfied customer is the only nice way to put it.

Never expect your bill to be what Was quoted. You will be locked Into a contract that was not explained/or falsely stated. I feel scammed by my purchase and would NOT RECOMMEND to anyone. You will be scammed.

The 55 plus unlimited plan is worthless, as the throttling and disconnecting happens several times a day, usually when I'm filling out a form or trying to complete a Google search. Customer service phone calls put you on hold for a long time or try to get you to switch to the stupid chat which just takes you in circles. The cost for data is too high since I had to go to Comcast to get a data plan that was reliable with Wi-Fi, I need to reduce the cost of my Verizon wireless plan however they do not have a reasonable price.

Iphone 12 pro max was available for pre order Nov 6th 2020 5 am. So on Nov 6th 9 am I put in my order. Because I have been with Verizon for 10 years the nice man decided to waive the $40 activation fee. The phone was to arrive Nov 13th 2020. I check in on my order on the 12th, all was good. On the morning of the 13th they sent an email saying I successfully cancelled my order. What???? So I called customer service and asked why and how? Customer service is now in the Philippines (like India wasn't enough of a lesson of how not to do customer service).

They make you wait forever and just make a simple process very difficult. Waste of time and useless. To see if you are eligible for an update or even to edit your voicemail you have to have the account owner contact them which is difficult because I am in college and not at home. This is a really stupid process and someone should be able to edit simple things on their own phone and not need the account owner to do it for them.

When we submitted information for a new plan as a new customer the deal was a trade in for our phone. They said we should get $850.00. (Also, happened to aunt.) This was done all at on the same form (website) as signing up for the plan. However, they gave us a gift card for $140.00. They said it was not the phone described (it was) and oops the plan we wanted did not offer the trade in. Why did the website not say it would not work? Then it was a huge hassle to redo it or get our old phone back. They said it was in warehouse and we could not. But we could upgrade to more expensive plan. Took us a few hours on phone to get everything put into a prepaid plan. Pre-paid was great. But getting the gift card onto the prepaid plan took finding a store that could do it. I did buy refill card for $10.00 to try and put gift card on that. Would not work and now the scratch off number would not scratch off and it is no good.

I received a text message from a number stating it was Verizon contacting me about holiday rewards. I wanted to confirm if this text was for real or spam so I signed in on my Verizon's web page and tried the chat. Over an hour after requesting a customer care rep I closed the chat session and tried calling. No luck there so I went to Facebook and actually got a reply. I gave them the phone number that I received the message from, contents of the text and got a 5 paragraph reply asking for my account information. WTH, they can't verify from the phone number if the text is legit or not? I remember the last time I had to contact Verizon it took several hours to get thru to someone to fix the problem. Like it or not I am researching where I can take my Verizon phones and leaving this company.

Absolute 0 stars. Bought an iphone 12 pro from Verizon and upon receiving the phone was trying to activate it immediately. So the previous line got disconnected and new line not activated. So being on call\chat with them for about 12 hours the issue carry forwarded to next day. Worst thing is they put me on hold for almost 2 hours and the call got disconnected, they never tried to call me back to resume working on the issue, again I have to call them and start from point 0. Being a past ATT customer I really loved their service. So stay away from Verizon if you looking for better customer service.

I have been Verizon wireless customer for over 15 years. Recently I bought a new house. I was not able to get a signal nor any other Verizon customers, however my husband who still had AT&T he had service as well as anyone else that visited with AT&T. It took me an hour to get a hold of someone to find out about getting a network extender, I was told I have to pay for it as I explained that I do not get service in this area it should be free. They said they would have to “investigate it“. The investigation came back stating that the signal was fine in the area! NO it isn’t! Matter fact I have to go a mile down the road to get a signal. Tried calling back again. Never could get a hold of someone so finally I switched to AT&T. I now have a signal without having to get a network extender and AT&T service was phenomenal comparative.

Verizon is the most humiliating company ever!!! I wouldn’t be surprised if they were using others' personal information like credit cards, Social Security, and etc. They will try and bait you in to tell you that you’re approved and then after a couple of days you’re denied again! From sales, to customer service, to the fraud department it’s horrible!!!! I placed an order on 10/10/2020 here. It is 11/11/2020 and still no order!!!! I sent in ID VERIFICATION to prove it was me, sent in mail pieces, I was lied to at least over 20 times telling me that my order was on the way and the shipping will take 2 business days through Fedex!!!

Updated on 11/12/2020: Just wanted to take this moment to express how not happy I am for Verizon blacklisting a phone I fully paid for and have been using and spending with them for around 4 or 5 years now. I have no service in an area that shows service on their map. As a lot of my friends know... I have health conditions. Standing/walking/sitting and being anywhere long term affects me. This happened 3 days ago. I have not been able to get the bleeding in my kidney to calm down since having to stand and drive between Verizon and AT&T for 6 hours. Also had logged in 8 hours of call time which included around 6 of those on hold only to be hung up on 5 times.

It is the worst experience I ever had. They have the worst customer service. I had 11 lines with them and I cannot wait to finish my contract. To cancel all of them, they do not appreciate you as a customer and they will never tell you what is written in fine prints, and specially the you drop your phone and you want to replace it.

Hello, I have been a customer for around 10 years signal have been wonderful until 2 months ago, my job requires cell phone usage, now I don’t get signal at work, drops calls get text message late, and no one in Verizon can’t tell me what’s going on. I think is time to change.

Been a customer with Verizon over ten years. Have never had a bad experience with any representative. Always professional and caring. Prior to coming to Verizon I had Sprint and AT&T customer service was rude and demeaning. Ten years and not one single incident of unacceptable customer service from Verizon. Always willing to assist the customer in a professional manner no matter the circumstance.

Worst customer service ever. I spent over two hours trying to get my phone data transferred to a new iPhone and then having my phone line activated. I could’ve paid $30 to have this done but I figured it would take very little time and I did not feel like giving the Verizon store in Munster money for a 10 minute task. Indeed that’s all it should’ve taken. But there are no humans readily available, and the automated process did not complete. So I spent two hours trying to get my phone line activated. Most of the time was spent waiting for an agent or for an agent to respond.

This morning I had the pleasure of speaking with Mark ** from Greenville, SC. Initially the purpose of my call to Verizon was to retrieve a return label but I had explained to Mark that I've been very unhappy with Verizon for weeks due to many reasons. He took his time reviewing my account in detail. He was very informative, helpful, pleasant, and understanding of my frustrations. He repaired all the knots on my account and assured he would follow up to make sure everything would fall in place seamlessly. I wish all the Verizon representatives were as knowledgeable, professional, and enjoyable to deal with as him.

Wanted to trade in two old phones from my account for the new ones. Verizon promised me $350 for trade-in per phone in writing, however when the phones came in I found out that no trade-in was set up at all. Called them and Verizon refused to honor their commitment event though they could see it clearly in transcripts. I lost 6 hours of my time and feel cheated. I have been with Verizon for 19 years but no more. Beware!

I have been using Verizon 4G for a couple of years now at a cost of $70.00 a month+ tax which comes to over $75.00. I don't know what's going on with it, but it used to work decently at my home. Even on hotspot. They've started throttling it so bad off and on for the last 6 months. At times it's pretty much pointless to try to use it. You can tell it's being throttled because when you test it, the speeds will kick up to several mbps which is where it used to stay all the time, then it gradually falls all the way back down to around .15 to .20 ( no not 1.5 or 2 mpbs). I mean .15-.20. It won't go back up either. I can reset it over and over and they do it again. It should be illegal for them to throttle it like this especially for what we pay.

My husband and I have been customers of Verizon Wireless for almost 20 years. I purchased an iPad Pro 2017 and this year, the iPad started having charging issues. I asked the representative to repair my device, stating that I did not want it replaced. The representative ignored my request for repair, did not tell me repair wasn't an option! They immediately sent me a "certified like-new replacement" which was a broken piece of garbage that only lasted one charge. Whatever, right? I under the impression that I was going to get my iPad back, repaired.

I have been a customer with Verizon Wireless before they were Verizon wireless. I have never felt so uncared for by a company. They make me pay top dollar for a new phone while giving new customers the phone for $100 for two units. Then when I get the phone, there is no support for that phone on the website.

I have been a Verizon wireless customer (3 lines) for 15 years. While the actual service has been good (cell phone coverage) the customer support has been abysmal - and I have wasted more time with their "support" than I have with any other company in the telecommunications sector. The thing that has, over the years, held me back from changing cellular service companies has been a concern that I would find whatever new service I got would have just as bad customer service and not have coverage as good as Verizon's. I have dreaded having to call their customer support for any issue - always an irritatingly huge waste of time regardless of how simple the matter was.

I have been a Verizon customer for over 5 years now. When I initially got the service, it was excellent. However as the years passed the service performance started going down. I started receiving dropped calls, people telling me that they've called & I had no knowledge of it, not receiving all of my text messages & now, when people call my phone going straight to voicemail & officially today, (10/29/20) the internet is buffing so bad that I can't even use it, but let me explain my frustration in more detail.

If you are thinking about Verizon for iPhones and iWatches, you might want to read this. I want to start this review by saying that everyone I was on the phone with, especially Heather, was helpful and patient. However, setting up cellular service on an Apple Watch with Verizon was not only frustrating but enormously time-consuming. I spent over seven hours attempting to set up ONE Apple iWatch 6 with absolutely NO success. SEVEN hours of my time that I will never get back, Verizon needs to compensate me somehow.

I've been a customer of Verizon for many years and generally happy with them. Yesterday I decided to upgrade my phone. I called Verizon to assist me at approx. 2:15 in the afternoon and didn't have this purchase completed until 7:15 that evening. 5 hours of problems just getting a new phone ordered. I spent the 1st hour placing the initial order, then there was a tech. issues on Verizon's side allow me to complete the purchase. I will not go into all the 5 hours work of details, but I had to keep calling back, talking to different departments,. Calls were dropped, reps told me they would call me back that didn't, so would have to call again, get transferred again, go thru the story again. It was a nightmare. Finally a fellow named Ken got the job done. I was wiped out.

I am shocked at how incredibly bad my experience has been with the customer service department at Verizon. I called regarding what I thought was a simple question about a new account I had opened opened two days earlier. What happened was unbelievable and changed my impression of the company forever. Every customer service rep I spoke with was afraid to ask for help -- I spoke with 5 reps in all. Instead they say they're going to forward you to a specialist or "escalation". In reality, you just get another poorly trained rep who knows very little about what's going on.

My family has been with Verizon for 11 years, been overcharged, had to dispute charges, impossible to get to customer service, bills look different on website, information not updated, hidden fees and charges thrown in there, wrong shipments and charged for their delays. If you need to change anything, don't bother going in to the store - they cannot help. Call and there's a whole series of steps that waste time. Rarely the phone customer service is helpful - usually very rude if you can get them.

My parents have an account with Verizon. They suggested that I also join their account because the service was supposed to be better than Red Pocket Mobile, my carrier at the time, and also the price was only supposed to be $18/month compared to the $15/month with Red Pocket. I switched. The service coverage was exactly the same as Red Pocket and they lied about the amount it costs. It was $38/month and not $18/month. When I wanted to switch back to Red Pocket, I was on the phone with Verizon for hours just trying to get the transfer pin. I had to call back multiple times because a customer service representative was unable to find the transfer pin. After finally getting the transfer pin, again, it was a whole other job just to work with Red Pocket for switching back. But I highly recommend Red Pocket as an alternative for Verizon. Verizon sucks.

I spent literally 5 hours on the phone to order a replacement phone (if you have been to a Verizon store you will probably know that this is a better waste of your time than going to a store)--after hours and hours and hours--we finally got to the part--I had to pay $102 dollars---no problems---then what a surprise when both my credit cards were declined--then 2 of my co workers---I was irate to call my bank only to learn Verizon had declined them and never sent them to the bank--3 supervisors set call back times---none did. How hard is it to purchase a phone???? Ridiculous. They dont have zero stars--and that is with the best coverage.

I'll keep it short. If you have any problems they tell you call c.c. You call they send you to a website. Website tells you to call. Over and over. It's impossible to actually reach a person. Horrible service. Can't wait to get out of this contract.

I have only had difficulty with Verizon, not always their service as far as network, but their customer service and their billing services. They have added in a new feature called "estimated billing" and are not claiming other customers along with myself are delinquent in payments because of their ESTIMATES on bills that haven't even been sent yet. I have multiple screenshots of due bills and what I have paid, I even track my billing dates and they still claim I am the problem, not their system.

I have been with Verizon for over 20 years. They were always the most expensive but I put up with this because of their supposedly better service. But I have never been so hassled by them until the pandemic hit. Before, I could be a month late on my bill before they started sending me "Friendly reminders." I always paid and we had a good relationship because they knew I was a trusted long time customer. Since the pandemic, If I am one week late, they start sending Threatening Shut off notices and my bill has mysterious charges that I never noticed before. When I call customer service, they can not explain the charges.

I switched to Verizon from another carrier on September 19th 2020 under the Promo that if you brought your own device you get $450 per line. I was told in store this was an online promotion only. So I went home, got on the Verizon website through chat with a customer care rep, who had me fill out forms and walked me through the process. We spoke several times about the promo and she told me the original plan I had been quoted in store, did not meet the requirements for the Promo, so I had upgrade to a "premium plan" which would be $180 for 2 lines. I agreed, & when the process was over & chat was about to end, I asked again, "What about the $450 promotion?" She said that I would receive the gift cards in the mail.

Try getting in touch with ANYONE besides new accounts. Forget the chat window, that's a joke and a foreigner will spin your head around in circles. They over charged me by $70 and I can't get through for the life of me. I challenge you to get through to a person in Billing. a total of over 2 hours, 4 disconnects, no help from chat. Go! I'm switching to ATT Wireless tomorrow.

First let me say the service itself is fine, it is the customer service that sucks! I called on Saturday to pay my bill and to set up auto pay. I spoke to Anthony who was helpful. I told him I needed the payment to come out on a certain date. He said I could do that online. He then transferred me to the automated line, (big mistake) I HAVE to have the payment come out on a certain date, due to the way our paycheck falls. (My husband gets paid twice a month) Well, the automated service doesn't give you that option. It kept wanting to give me a date that they picked and they had it in their system to charge me an additional $178.00 which I did not owe. They ASSUMED I was not going to pay November's bill! I was not able to cancel it. I had to wait until Monday to speak with a human, because no one could help me.

The times I had the misfortune to call Verizon's "customer service" has not been good! Rude sub humans interrupting & even yelling rather than helping. One said she hated Americans! Disgusting pigs!!!

So sick of this company claiming to be on your side and has your best interests at heart while they take every cent they can from you. My second line phone was lost and the insurance had it on backorder for months. I continued to suspended my service with Verizon because I didn't get replacement phone so I don't need service. Verizon said it didn't have record of chats or calls so they charge me for $70 in service fee for Sep. and $70 in service fee in Oct. I had to keep paying the whole bill while call/chat in Sep. & Oct. or they would turn off my main line. My main phone I need to try to get a job during covid. They said they would fix it and adjust the bill instead I had to call again just for them to say they would credit $50 of the $140. Hate this company and their greedy ways.

Updated on 2/10/2021: This past Monday Feb 8 Verizon supervisor Marie disconnected or terminated my service after 3 other have threatened to do since last November. Seems nothing more than a game to them. To quote one rep, "We get paid regardless." For several months I been trying to get a signal issue fixed which they refuse to do despite false promises to fix it. Tickets get ignored and they just continue with their script response i.e. non answer. After every excuse being repeated and basically debunked their newest line is I'm now in a marginal area i.e. Siberia. I live a mile from one of their towers. No trees, it forest, it sky scrapers or tall buildings and hasn't been any in over 20 years.

Went into the Sheffield, Ohio location and spent $2800.00 and was offered not one promotion!!!! This location still owes me $130.00 and not refunded yet. It's been 3 months!!!! I have been back to the store 4 different times now. And still nothing.

If you like to get spam texts all day long, and a wireless service that shares your phone number with criminals trying to steal your social security number, then Verizon is the service for you! My phone pings with a different fraudulent text message every 10 minutes.

I'll start by saying I had my original account bundled with family members to get a cheaper monthly bill. All was fine for the months that we were on the plan until we realized we were using up our data too fast. So the person whose name was on the account visit the store in Dahlonega, GA to see about upgrading to an unlimited plan. She was talked into signing up for a business plan by someone named Chris - which made sense since she and her spouse both worked from home. Well, after this our situation with Verizon went horribly wrong. She starting billed for duplicate items, a couple numbers were left behind on the old consumer plan, AND my phone was disconnected!!

With covid 19 having such a large impact on business, I closed down temporarily. I called Verizon to see if I could get my bill temporarily lowered since there was no money coming in. They offered me a 90 rate reduction, but the number would be temporarily shut down. I was told that after 90 days the line would automatically be reactivated to my account. GUESS WHAT HAPPENED? Verizon dropped my phone into the system that same day. I have that number on thousands of pieces equipment, vehicles, pens, business cards. I have had the number for 29 years. Government agencies, schools, and all of our customers have that number and still use it.

Their service is horrible. Their customer service is terrible. They lie to their customers. Tell you stories. Overcharging for service and the worst phone company of ever seen in my life. Telephone Trauma Central.

The first day Verizon came to install fiber optic line, I was thrilled, despite the noise. Today, I returned home to find my driveway blocked and no one in sight: 10 gallons of fuel in open can with a missing cap, open oil cans with gravel oil, dozens of shovels, equipment & more. Piles of rocks are where our garbage cans are placed for pick up. Once men located, they told me the city owns the street, parking area, & four feet of my front yard! Verizon, with permission of Los Gatos can block my driveway & even place the equipment on my front yard—as long as on first four feet! The men noted a car parked on street already was blocking part of my driveway, so why complain about Verizon blocking a few feet: noted it is the few feet which left it impossible to leave driveway. Please know my home is 50 feet from middle school & 100 feet from elementary school. The open fuel & oil can dangerous, especially open, as children walk on street daily.

I have spent ten minutes trying to log into my account. It has twice requested for me to approve access to my account through my phone. I have went through that process twice now. I am still unable to communicate with a live person. I am a Verizon customer for over 20 years with the same account. I would advise anyone who is looking for a cell phone provider to go anywhere else for service. All I needed was a new cell phone but what I discovered is a new cell phone provider. One that has a human for customer service.

After 14 years 7 months leaving. Had great service in the early years. Ok coverage of service still great. Customer service absolutely non existent. Good luck getting to a human. I was just trying to call them to give them my updated credit card number. 3 hours l later to no avail and two rude reps but I finally get someone who says they can help. I asked them for a $24 credit given my longevity as a client and their company wasting my time. (FYI 24 dollars was arrived at a minimum wage of $8 x 3 hours). Question to any business owner. They were able to check my records and see I always paid on time. Would you pay $24 dollars to keep my loyalty?

HORRIBLE! We have been working for 10 days and counting to activate my daughter's phone... It is still not working! Each day 2+ hours on the phone troubleshooting but the end result is the same. She does not have a phone. I believe it is because we bought her phone from Sprint and didn't purchase a Verizon phone. So if you're switching companies DON'T DO IT!

Won't let us return phone case and charger-couldn't return due to pandemic. Store closed, only let you in by appt, only open on Fridays 10a-4p. SERIOUSLY? Rates are MUCH HIGHER than Spectrum. Count me out.

Overall, just a bad, frustrating experience with Verizon. Still with them...unfortunately. I switched over my line from ATT and my wife's from Sprint. Then needed to add 4 additional lines to account for our parents and nephew. Now spending upwards of $300 a month on cell phones, which I think is robbery, but seems to be normal in the industry. (Another topic, but wish someone would fix that... Mobile service have become an essential for most people and big companies are taking advantage...but this another topic for another platform).

I'm honestly not even sure where to start. I live in an area that has limited options when it comes to internet service and am stuck with their old school DSL which was fantastic 30 years ago when dial up was pretty much the only other option. Over the past year to year and a half, I have been dealing with frequent interruptions to my internet service and have had to call Verizon more times than I can count. Since June, I've had to call them nine times, NINE, due to the frequent interruptions. Three of which occurred in the last week, with each of the calls lasting over 40 minutes. Each time, their "customer service" who you can hardly understand because they're located in India and speak a broken English, apologize and promise they'll fix the issue. The service miraculously improves while I'm on the phone with them but within a week, it's back to the same issue.

I went into a local Verizon store on 7/2/2020 because my old cell phone, I believe an iPhone 6 was so slow and ended up purchasing an iPhone SE64gb and was told this would have twice the capacity and Increase the speed. It has increased the speed, but within a very days my phone was stating I was out of capacity. Also when I am getting directions while in my car the voice is silent and only shows directions visually on the phone. I took it back and the gentleman added Google photos. Week later the same message returned. Just returned from the same store with the same problems.

I bought a Note 10+. Of course I put insurance on it. They told me that if I got the home protect insurance on my account then my devices at home plus my mobile device would be covered. The agent who sold me on it was through the app. She told me since I was getting that insurance for $25 a month said I wouldn't need the $17 a month insurance since my phone was covered under the $25 a month insurance. A few days later I went to the store and they said that my mobile device was not covered under the home protect insurance. I said, "Well that was really the only thing I needed coverage for so I don't need the home coverage just the mobile coverage." They said they would take the home protect ofc and just put the mobile protection back on.

I work at an employer where employees can receive discounts through Verizon. I have worked for the same employer for years and Verizon asks I update information each year. I submitted information 3 times online, called to confirm that customer service received the information and they said they did and now I am getting something in snail mail asking for the same information. Maybe they can get it right this time and process the paperwork correctly so I will continue to receive the discount. If they are this incompetent about processing something so simple it is very difficult to want to continue to do business with them. This is not an isolated incident either. Please train your workers to do a better job and provide accountability measures when they do not.

I have had several problems with Verizon and my Apple 8 & 11 phones over the last couple of years. Verizon Services doesn’t care...I keep getting disconnected, and no one calls me back. I have tried to call the headquarters and it goes right back to tech support. Very Dissatisfied!

Why do we continue to give our hard earned dollars to a company that see sales more important than taking care of their customers? If I had the time to submit all that I been through with Verizon I would be up all day into the evening as I have been for the past 3 days starting with Sunday about a defective Note 20 ultra that dropped off my kitchen counter that is about 2 1/2 half feet from the floor. I'm not going bore you with all the long details but I would share this with you. No need to escalate your frustration to the big wigs. They don't care. They're too busy spending your hard earn dollars while they hire some small minded secretary to apologize while offering nothing but excuses about Verizon's employees in the call center sales and technical support, it what a perfect time to blame the poor customer service and no reasonable resolution to a problem with a cell that's 1299 dollars on the Covid-19 pandemic!

I spent over 1 1/2 hours Trying to ask Verizon why when I switched my activated sim card from my iPhone 8 that’s out of storage into my iPhone 7+ with lots of storage but it said "no sim" after placing it into my iPhone 7+. No human answered - only robots even live chat rep never understand English of my question. And it’s app kept telling me my password even when I changed my new passwords 3X + Secret Question Answers. So I wasn’t able to Log In. Only able to pay a bill. Verizon Is biggest Carrier yet IS TOO CHEAP TO HIRE HUMANS FOR SUPPORT. JUST STUPID ROBOTS & STUPID APP who NEVER understands & never answers.

I WOULD NOT recommend Verizon Wireless to anyone! We have done business with them for 18 yrs and they refuse to help us out with a claim with insurance that we have carried that entire time. SCAM! No more of my money.

iPhone 11 is not working correctly, I have just purchased Verizon from ATT and I wish I hadn’t! Never has my experience ever been so horrible. I have attempted to go in the store twice, been on the phone 3 times, have been promised a new phone mailed Tuesday (day after Labor Day). No Phone! I figured. They tell you you have a buy one, get one. That is a very misleading statement. If you break your contract, you pay for the phone that you supposedly got for free!

It took over 2 days, 15 customer reps, 2 managers over 20 calls back and forth to new mobile service, a trip to store that carries new mobile service to complete # transfer. And I still have no service. Verizon was not clear on the details of the eligibility for an upgrade on receiving a new phone, we weren't happy. Tried returning it, told we had to PAY for it. Yes PAY for a free phone so we did $80 just to be able to get out of the 2 yr contract they stuck us with the FREE phone. This was most worst experience and believe me, I lost count of how many times I've been mislead by Verizon customer reps.

I have been with Verizon almost eight years. I get good coverage although this last year not so much. Their billing is a huge issue. They will not bill you or change your service until the next billing cycle which causes great distress. You will not be told of all these prorated charges and suddenly you have some outrageous bill. Most people are on a budget and this really makes paying difficult. Why not make the changes immediately and make it clear what the amount owed will be? For ex, my bill continually said zero balance and suddenly I had a $400 balance when it should have been under $200, that's a big jump.

I was a victim of identity theft, Jan 23rd 2020 someone purchased a phone for 1900 dollars in my name. The Lakeland Verizon Retailer did a soft and hard inquiry on our credit report, Verizon did not ask for Identification from the purchaser or followed up with any security precautions before handing the over the phone, First off the address never matched, the phone numbers never matched of what we have found another issue I have never ever in my life used Verizon and now will never do business with a company that does not screen properly then places blame on the identity theft victim by not taking off the 1900 dollars from our credit report. They say they can not do anything about it.

I have had Verizon for decades. It's never been a good experience. That unlimited plan you have? Oh by the way, not really unlimited. It has a slow down point. They won't tell you where that point is. So during corona they sent out a message giving 15 more G to all of us, for free... then raised our bills. They have the best coverage so I have stayed. But problem with your phone? No they can't help you. Problems with your service or have a question to ask? You will wait hours on line to get a text offering roboservice then asked to log in then asked to call. Looped around and around and around going nowhere. In person you will also spend hours going nowhere. All sorts of hidden fees. Terrible. And that phone you notice has a cracked screen after you leave the store? Well no they are not going to fix that either. Apparently you have to be a psychopath with no conscience to work for them.

When dealing with Verizon's customer service about getting a charge on my bill corrected (that I was told by a technician I would not be charged for) they stated an investigation would need to occur to see about refunding the amount and that I would be contacted in 7-10 days about the outcome. I waited 10 days and no one had reached out to me so I decided to contact them through the online chat. I ended up being redirected to 5 separate representatives, all of whom did not seem to know the entirety of the situation or bother looking into it further.

Almost purchased a new phone but cancelled it once I realized I would not get the promotional discount. Months later they billed me because I did not send them my old phone. I don't owe them my old phone as I did not purchase a new one!!!! I've lost count of how many times I have txd with reps and managers who have assured me this will be taken care of. I CANNOT TALK TO A REAL PERSON!!!! It has never been taken care of and they sent me to collections!!!

Definitely will not be back with them. They are a mess. I changed agencies 5 days into the new cycle before my bill was ready, thinking that I was only going to pay for 5 days and I was wrong. I had to pay for the entire month. When I contacted customer service, Ms. ** couldn’t understand what I was trying to explained and decided to hang up the call.

These cons changed my plan without my consent, they started manipulating my connection speed or even the availability of service... I was on a "BEYOND unlimited" which they changed on me without my consent or without as little as to advise me of the change. They now limit the unlimited data to 25 gigs, after that not only that they don't throttle you down but they put you on "network monitoring" when you get no internet at all... Calls to customer support will put you on hold for a minimum of 20 minutes... Phone calls to customer service mysteriously get disconnected, they never call back, you'd have to call again and hold again... Such poor conduct.

I Live in Florida and was visiting in Georgia. I visited The Verizon store off of peach tree Industrial Boulevard in Chamblee. I always hate going to Verizon because I have never had good, helpful experiences. However I spoke with Omar and he provided solutions that were extremely helpful and affordable. He truly made this trip wonderful and not stressed. This is the first time I have ever been happy with a Verizon experience.

I have had this overtly expensive company for years. We just had to upgrade to get a wireless box for an outside TV. I bought a new $300 router, had to get all new boxes, AND UPGRADE OUR INTRANET SPEED! The first night our main box blew up. So another Verizon technician came out the second day and replaced the main unit. THE SERVICE IS SO BAD!!!! SO now I get to call verizon again and wait once more on the phone for a customer service person for OVER AN HOUR!!! AGAIN!!!! This company could care less about their customers!!!! We are more than ready to say gooooooooood bye! The worst ever and it's been this way forever!!!

I dropped my phone in a lake. OOPS my fault. I went online to purchase another phone. I got to the accept terms and I could not check the accept box. I was sent to a rep. They worked with me for a couple hours with no results. I was then transferred to a on line computer tech who worked with me for another couple hours. Well they could not make it work as well so I was transferred again. Now it is 6:30 pm and they close at 7pm. Well 7 came and I was still on hold. I decided to try in the morning. I called the next morning and got transferred to a supervisor or something. Some body that had authority. They saw I had been a customer for a long time and bypassed the authorization.

I was with another carrier for 12 years. The service was spotty. Was told Verizon was better so I ordered my phones and paid my taxes and thought was set up. Was assured seamless carefree porting. That was mistake one. I got phones. Realized on paper they had ported the wrong number. Was off by one number. I called customer service. The idiots cancelled old phone and new phone was not on due to them putting wrong number down. After 2.5 hours with no phone it was fixed, I was told that was a dummy number. Ddd thing is when I’d text that number showed up. How was it a dummy number.

I originally switched to Verizon from Sprint in search of better service. The service was in no way better, however my bill doubled in price. Aside from the low overall value, their customer service is a joke. I cannot stress this enough, it is laughable. I have been trying for months to get an issue resolved that VERIZON CREATED IN THE FIRST PLACE. The day I started service, Verizon submitted FOUR INQUIRIES to check my credit. This is obviously an error, and I can only speculate how it happened. But the heart of the issue is their absolute poor quality in customer service. Cannot state the importance of saving your time and going elsewhere for cell phone service.

Stay away from Verizon. Not only are their fees higher than anyone else, they trick you into charges and do not tell you about them. I purchased a mobile hotspot device called a Jetpack, and it never worked at my home. When I tried to return it I couldn't because you can only return hardware for 14 days. When I purchased the agent told me it would cost $100, but they didn't tell me that was a discount and it would be a 2 year contract. The thing never did work, I never used it, paid $100 that I could not get back, $20 per month for a line I couldn't use, and when I disconnected they did not tell me there would be an early termination fee of $156. Verizon is evil. Stay as far away from them as you can. If you decide they are the best option, be sure to read every micro letter of the contract, as they will cheat you if they can get away with it.

OK to recap I have been waiting for two months to have this situation fixed. My original MIFI broke. They issued me a replacement. When it arrived it was a completely Different model MIFI with a different charger. However when the package arrived the charger was bent and broken. Yes they shipped me a broken charging cord. I have pictures but they won’t let me upload them. I immediately contacted Verizon to let them know that they shipped me a broken charging cord for a MIFI that was not compatible with my previous MIFI. They shipped me a replacement charger. However the replacement charger was not compatible with the model MIFI they had sent me. I sent them a video showing them how the charging cord they sent me in the mail did not connect with the MiFi they had sent me. At that point in time they told me to go to all of my local stores and try to find a matching charger.

Hidden fees, difficult to get help for customer service, nearly impossible to go to another network provider..Trap the customer. Service is slow/spotty and mine is restricted. They refuse to unlock my phone which is already paid off in full!!

Purchased a phone from Verizon. Received phone and tried to activate it. Called customer service and was hung up on at 7 when they closed. Got connected with a "live agent" via chat support. They couldn't figure out why my phone was to be activated in three days nor could they fix the problem. Disconnected or transferred three times and had to restate my problem each time. Ultimately the tech support told me that they could cancel my activation 3 days from now but it would take an additional 3 days to get the phone activated. I've been a customer for 20 years in ready to switch carriers. Verizon Support does not have a clue what supporting customers means.

Where do I start? Verizon is the worst. I left a message and they called me back at 6:30 am. I called them back at an appropriate time and left two messages but never was called back. Then the same number: ‭** would just call me and when I said hello, they wouldn’t answer. Weird right? So I called again. Waited on hold for 11 minutes. Then I heard someone pick up and they disconnected the call. They lost one future customer that’s for sure. I’m done with them forever.

My wife and I spent 2 days, hours on phone, to buy 2 iPhone 11's, impossible to comprehend such a dysfunctional major corporation, I can only pray for day when Amazon becomes a cellular carrier, my wife simply wanted to buy 2 phones sending them to different addresses using one order, at the sales agent level it was pure confusion, and that was just the beginning, in the end after multiple calls, "everything was set", only to have order flagged and frozen by fraud team, it's supposed to be resolved, but this company is so shambolic, god only knows how this nightmare ends, are employees not being trained? What is wrong with Verizon?

This is the worst customer service. After waiting 25 minutes for customer service I was transfer 3 times. Each time I have to wait 10-15 minutes and finally they hang up on me. This is not the first time, but it is getting worse. I probably start looking for another service provider.

It cannot maintain a motivated, consistent cust serv force from year to year. I "came back" to Verizon in early 2014. They seemed to be doing better at Cust Serv, but it still took multiple wasted calls to just get what they advertised. Six years later I'm fed up, and Verizon is holding me hostage and hassling me unlawfully over getting a port pin to port my numbers. Never again.

FIRST OF ALL THEY MADE EVERYONE WAIT OUTSIDE, NO CHAIRS IN 94 DEGREE WEATHER. Finally a guy comes out and is obnoxious to me and another man there. I ask why we have no chairs, and have to stay outside, then he gives me an ultimatum "Do you want to sign in or should I go back inside." Not once or twice but 3 times he says this to me. Then when I went inside I was hassled about how I wear my mask, I barely tuck my nose at the edge. I have lost part of my right lung due to a blood clot, and so I don't absorb oxygen as well as most people. I tell the woman and she say, "You need a doctors note." This is a phone store and they are asking me to get a Dr note. They won't take my word for it. Then the lady freaks out and say I will have to leave. Finally they win and I have to pull up the mask to get my husband's phone in for switched over to a new device.

The Customer Service is Garbage, The Network is slow for the price, Prices are #1 top most expensive and I have had nothing but problems with my Samsung S10, my wife with her S10e and I think it's very unfair to the customers to have to wait 24 months for them to upgrade or even purchase any other phones, and that if you want to pay off the one phone it automatically takes your special away and you would have to pay for the 2nd phone too. Nothing but Rip offs.

Verizon does not mess around with bill payments. Bills have to be paid monthly. Verizon was so concerned about mine this afternoon, that when I tried to clock out from my work shift Verizon routed that call to their computer that required bill payment that moment. Pretty rude.

Verizon is the worse especially for long term customers! I have been with Verizon since 2003! Current plan/phone since 2014! I called to ask about a online promotion!!!! Called “Summertime”. I was informed by the sale person that yes if I added a line and upgrade my current phone I would qualify for the promotion!!!! I order the 2 phones, both over $1500 a piece 2nd phone a bill discount broken out over 2 yrs that would equal a $1000 off the phone. BOOST MOBILE HAD THE SAME PHONE FOR $400.00 EACH! I figured I wanted to keep the provider I had and with the benefits from the “summertime” promotion I would have had additional benefits that bring the pricing close!!

I used to think AT&T was the worst cell phone company because they are so enormous and financially powerful the last thing on their minds is customer satisfaction. They don't need to think about it because they own almost all phone lines on the planet. Verizon is vying for the top spot due to their complete lack of effort to offer customer service. They are playing games these days with people's accounts by claiming all data is used up 24 to 48 hours before the next billing cycle and then forcing people to pay extra or buy up. I do not say that lightly. I know how much data is required for phone activities and when you're not playing games, watching videos or like, data does not get eaten up mysteriously.

I have been trying to talk to a representative for HOURS! They have hung up four times. I have chatted in and they said they are not allowed call me directly. They keep referring me back to the same number that continues to hang up on me.

A Verizon store couldn't simply switch one phone number to another device and told me to contact Verizon myself, so I did. Verizon only seems to support customers with the Robo-chat feature which was totally inadequate. The Robo-chat message also says I can call the number to speak to a live person, but it's basically a continuous loop back to the Robo feature. Now I can't switch my phone prior to an important trip. Absolute failure on Verizon's part to perform one of the most routine services. Recommend using any phone company rather than Verizon.

Verizon stole $30.99 from my account. When I called after a long wait I was told by a rep who identified himself as Josue that he couldn't help. He said his supervisor will call back. I have been waiting for a week for the call now.

Well get offered a promo for 2 different things of upgrade or new line. Go with new line and don't get full credit. But get told that phone was not eligible for that promo. After was told they never received phone. Service is good but promo stuff they suck at.

I transferred services to Straight Talk from Verizon after many years because their prices were almost double the price of Straight Talk and I could no longer afford to pay them. Immediately, they shut down my online account and locked me out of my disconnected accounts, telling me it would take 2 weeks to restore my access ("because they were busy"). Since then, I have had nothing but trouble with service, MMS messaging, and device (both from Verizon and Straight Talk).

In the last few months I have had a very bad experience with the coverage or the internet service on my phone, this Verizon company was very good before, now it is one of the worst companies in service, I personally have had very bad phone service, internet etc is very expensive for very poor the service provided by verizon now I don't recommend it.

Before the COVID it was hard to get through to a representative, since? It is absolute hell, I pay a sum of $600 monthly to Verizon. It takes 3 hours to get them on the phone, Their website is always crashing and has bugs, their app for My Fios or My Verizon is ridiculously flawed, as a tech company I'm so frustrated. I'm here, writing this complaint as if that's going to change or help my situation. But that's how fed up I am! Sickening, not to mention you pay for all these services and receive low to mediocre performance. Again sickening.

I have been a Verizon Wireless customer for around three decades only because of their service coverage and fewer dropped calls. It is certainly NOT their customer service. Recently, we received a past due notice for our account with automatic payment. Not knowing how any auto-pay could be late, I called Customer Service. After over a 20 minute hold, I got an agent. He checked and thought our credit card number was wrong. I told him that we would correct that immediately but was unsure how our July payment was processed and the August payment was not. He could offer no explanation. We received no notification of a problem With auto-pay until the past due notice.

I called tech support to help with recent (last week) signal loss. After bouncing me around and finally talking to someone she want to call me back to see if we could get better connection and never did. That’s the whole problem for reaching out. I have been a Verizon customer for 25 years. Ready to change.

Dishonest representatives who don't explain fees. Fluctuating charges make it difficult to follow the reasons for increases. Representatives who are rude and unwilling to reverse fees despite difficult financial times due to the pandemic and some charges that appear to be increases in services I don't use. #SHAME ON VERIZON.

I was with Com?, then Nextell cell, which was bought out by Sprint... Then T-mobile. T- system software is antique almost as far back as the 80286 pc processor... On the other hand, VERIZON can't hold on to their $$$ greed. I have two other numbers that ring on my cell, rollover numbers that T- does not change me extra fore... !!! Or is it they discount me enough where as I'm happy ¿? Anyway, Verizon will charge me 100% for the first line, 100% for the second line and -100% for the third...

My international roaming isn't working, so I tried to get a hold of customer service, simple, right? It's not possible to log in, as they ask for a security code. Except, the code window disappears when I open the email. Useless option. The only other option is to verify by phone, which I can't do, obviously.

Tried to find out why an order was not delivered. After 3, count em, 3 hours arguing with various so called agents, I gave up fought with the Verizon website and ordered it finally myself. The Chat reps did not know the system, could not reorder the phone, tried an actual telephone call system that did everything to keep you from speaking to a live agent, who then ignored what I was saying, to finally trying Messenger on Facebook. On the perfectly awful site, each answer takes between 10-20 minutes, and it is answered by a different person each time. Not one person could help me. Plus, instead of adding a 5th line and phone, I took that business to AT&T. So much for 20 plus years of loyalty.

I bought a phone from another company and was told it would not work for Verizon service because Verizon gets specific phones from the company that work for their service only. I called Samsung and was informed there is no difference between a phone they ship to verizon and the phones they ship to any other dealer. Was informed if I buy a phone from Walmart and go to verizon to buy the exact same model there would be no difference. Either phone should connect. I verified the phone I bought from another company is not locked so there is no reason it should not be usable by verizon. They wanted me to buy the same phone from them for a much higher price. Don't like it when companies try to con me. I always do my research and in this case it paid off.

Did not receive the July auto draft from my bank acct (usually around 12-14) nor any notification it would be drafted like I normally do. On July 25th, received an email that my bill would auto pay on 8/12/2020 for $27.35 more than my regular payment. After receipt of the email, I called & after waiting on hold for almost an hour, spoke w/ a CSR who states that I was set up on some type of relief program due to Covid-19, to which I told her I never asked to be set up as I was fortunate enough to still be working through the pandemic. She stated that I had called in March & due to calling in, was placed on the relief program. I explained my call in March was related to stopping the Apple Watch service as my daughter never used her watch anymore & she stated that regardless of the reason why I called in, I was automatically put in the relief program because I called in!

When upgrading my phones (2 lines) with Verizon Wireless I was told I would get $350 promotion off of each phone when ordering the phones with trade ins. They forgot to set up trade in, then would not credit me the $350 per line like originally told. I have screen shots of the conversation with the discount mentioned and they would not honor it. I was told false information to buy the phones and to basically get stuck with them. Not happy with Verizon and this big bill that I was not expecting.

I have a business account with over 15 lines. Just bought the dual screen v60. They only sell half of it at the store then you have to get approved online for the second screen. After getting approved was told 3-6 weeks for arrival of other screen yet only have 10 days to return if you don’t like the phone. 3 weeks and still waiting on other half of the screen but can’t decide if I like it and turn it back in with only half the phone. Crock of garbage service.

My husband and I were surprisingly pleased with our service at the Verizon sales store in Asheville. We were disappointed that we couldn't get a lower price for the iPhone we needed to purchase since we've had an account with Verizon for many years. Matt ** questioned why we wanted a very high end phone for our uses. After talking with him, we opted for a lower priced phone, at his recommendation. I thought it was very nice of him to guide us to a lower price that meets all our needs. He was also very patient setting up the phone for two senior citizens.

Can't get hold of a human. Calling, digital assistant, whatever, it is difficult or impossible to speak to an actual human. I called multiple times before finally finding the option to speak to a representative and was put on hold. It said 5 minute wait time, waited 35 and gave up. With the digital assistant you have to use certain options to speak to an agent even if the problem you have is different. They are taking advantage of Covid-19 to give terrible quality customer service and even have their stores closed/locked unless you have an appointment but making an appointment is also difficult to do. Verizon's customer service is the worst I have had to deal with and I will be switching service providers after this.

I wanted to switch back to Verizon to get better service after trying T-Mobile, which was awesome, except for being out in more remote areas where friends had Verizon and it worked better so I switched over just in case. I wish I had not or done AT&T. The sales guy said the port would take 10 minutes and to go to T-Mobile to go get it situated. Very happy I forgot my pin because the guy got frustrated saying, "Why do they keep telling people this, they know better and keep doing this?" (To get the sale, because it is a bit of a hassle).

Let me preface this by saying I typically only leave reviews for things that were over the top incredible, but this experience was so horrendous I can't not say something. Verizon technical support is absolutely horrible. It took a WEEK to get my mom a new phone once hers malfunctioned and became unusable even though the phone was only about a month old. Then, after being told it would be free because it wasn't user error (I have screenshots to prove this), they still made her pay a $200 insurance claim just to get a replacement of lesser value. And then once the phone was delivered it took 48 hours and about seven different customer service reps (after about ten disconnected robot calls because they REFUSE to connect you to a human) to get the thing activated.

My bill fluctuates, wanted to ask why? It varies about $20 a month. A Covid "gift?" then back to normal? A discount because the "free" (not as we know) phone I got was paid off? But then it goes back up? Senior citizen discount? Yay, but didn't last? Cannot EVER get into my online account to inquire. You cannot "chat" with the typing person they just tell you to log in. Uh, I can't log in. Says various things too many unsuccessful attempts. Nope. Last attempt was last time the bill went up and down months ago. Besides, it's saved in "Last Pass" so it's not my memory. A call to the 800 # is so tedious. Anyway, expect to be able to pay online like clockwork and you can pay your bill if not on auto without signing in but don't expect to be able to reach anybody to ask why your bill fluctuates (there are always different answers) about $20+ a month.

My wife and I have been Verizon customers for over 20 years. Typically have had really great service without too much hassle. Our son was DEPLOYED to Korea and they have absolutely NO plans nor do they bend AT ALL on international calling for our military. To say we are pissed would be an understatement. He had to purchase a new SIM card in Korea or he would be charged for EVERY text and phone call. Totally understandable when you plan an international trip, ok, you pay for the international service. But come on!! Wanting to charge him $30+ a month PLUS $1+ for every MB used and more fees for texts—including INCOMING which he can’t control. Really Verizon??!! Way to support our military. T-Mobile and Sprint support it and do not charge deployed military. We will ALL be changing Providers.

I have a business account with Verizon Wireless. You'd think they'd have someone available to answer phones on the weekend. Pure and simple greed is the reason we have to put up with robots on the phone and a maze of options that simply waste your valuable time and then hang up on you. Most every time I check my bill I find bogus charges. Verizon overcharges and messes up the bill way too often to be a coincidence. I got a robo call this am (Saturday) to call Verizon regarding my past due bill but when I call them back all I get is the run around by their auto answering service that can't help on the weekend. So why ask me to call if I can't get anyone to help.

Be aware of Verizon misleading ad. Saw an ad about 400 Mb for 59.99 /month with free installation, eager to sign up, schedule installation date about a month later (before my current contract with Optimum expired), and carefully save the chat log with sale rep. Then no one came, call Verizon (every time spend more than 1 hour waiting to talk to human), only find out It is a self installation, but there is no kit nor instruction ever sent to my hours. I get charged for the whole month of June (starting the date I signed). After hours of long waiting and frustration, Verizon solution: still charge me the whole of June and send their tech for installation, but charge for the installation because now it is a repair, not a new installation.

I would give it 0 stars if I could. I usually only write positive reviews but Verizon deserves a review. I cancelled with them before Christmas and still they billed me. I thought it was just one last bill so I paid it not realizing it was activating service again. So then MONTHS later I get a collection notice that I still owe but never received other bills. And after trying to call for two weeks and either getting hung up on or long wait times I finally decided to waste my time on hold for two and a half hours yesterday only to be told I have to pay for a service I NEVER used and they won’t even think of crediting me! What a sad, sad, sad company! The worst is that I was a loyal customer for 20 years! They will not ever get my business again!

I have a simple question about keeping my Verizon.net email. Neither FiOS nor verizon wireless can answer the question at the base level of support. So after 45 minutes on the phone with basic support I asked to be escalated. I was put on hold for over two and a half hours until all four of my wireless home telephone's batteries died. I was texted by verizon wireless about my experience while I was still on hold. I gave them a very low rating. They texted me back asking if they could call me to discuss my rating and I told them yes. That has been over 18 hours ago and I've received no call.

If you opt to take out Total Equipment Coverage for your new phone be sure to drop once phone is paid for as in their no interest 24 month period. Verizon continues to charge, in my case, $11.00 per month for what they call a FEATURE, which has ZERO REPLACEMENT VALUE TO CUSTOMER.

Have had for 2 months, unable to access my account, except the 'pay bill' option. Did not receive veterans discount, even after being on phone for extended period of time, with promise that it was fixed. Might as well stop paying, and take my chances in court, if they decide to go that route.

I've been a Verizon Wireless customer 13.5 years, never missed 1 payment. When COVID-19 came into existence, I became concerned of my recourse in the event I was a few days late in my payments. I phoned Verizon & expressed my concern. It was suggested I apply for COVID-19 hardship program just as a protection/safety net against late fees. By The Grace Of God, I was able to make my full payments on time. My bill due 7/15/20 (2 days grace) arrived on "My Verizon Online" approx. 6/26 in the amount of $75.93. July 16th, prior to going to pay my bill, I checked my bill again & found the amount of $97.+.

My son’s phone quit. He went to the Verizon store in Chico Ca. He had a warranty plan that should of replaced the phone for free. Because of a small chip in the corner they refused and sold him a $1200 new phone on a payment plan without telling him the terms. I asked the store manager for a copy of the phone conversation that they recorded during the sale that I had to approve over the phone. They declined. I promise anyone that uses Verizon you will get screwed if not now soon. I was with Verizon for probably 10 years. Last month they canceled my plan and gave me a new one that doubled my monthly cost. They have no record who did it when I’m sure the salesman did it and they wouldn’t confirm that.

On July 30, I reported to Tracfone that my Tracfone Smartphone missing or lost. I found it almost immediately and called Tracfone to have it reinstated. I was told it would take 3 days to reinstall it. 3 days later, I spent 3 hours on the phone with Tracfone and eventually was told Verizon wasn't answering their phone and they still had my phone on a blacklist. Today, at 22 hours later, my Tracfone Smartphone is still not available for use. What is going on at Verizon with not answering their phone or updating service. It has now been 5 days that I have been without my phone. What horrible service. TracFone, please change your carrier to one that is more reliable.

My account was overtaken by my ex-fiance. He’s in jail for abusing me and trying to kill me. He has my Verizon access to MY phone that I pay for. They wouldn’t let me have access to my own account until I went to a Verizon store. I got talked into buying a new phone. Great! The salesman linked the accounts so now my a user has full access to both phones and I still can’t get in. Went to a corporate store over an hour and a half away. Told them what happened. They didn’t have time for me. Rescheduled me for Wednesday at 1. Meanwhile, I’m paying for 2 phones that my abuser has access to. I still do not have access! $700.00 later! Customer service hung up on me 5 times! No one can help me. Asked for a manager. He hung up on me!!! Charge the abusive guy for my phone since he’s the only one with access!! NEVER DO BUSINESS WITH THESE PEOPLE!! Money hungry **.

Please stay away from this service if you are new customer. My experience started with buying a phone and a Verizon Service Plan. Within 3 days I have returned the phone without ever using it. I was assured that I will be charged no activation fee and plan fees if the service was terminated within 3 days at the time of purchasing the services. Not so. I was credited for the return of the phone but the vendor never closed my Verizon Wireless account. Upon receiving a $128 bill from Verizon I was told by the same vendor, that the services from Verizon is a separate thing and I have to call them to cancel it. This is where the nightmares began. The excuse is Covid 19 reduce service capabilities?

I have been with Verizon over 20 yrs when it was US Cellular, then **, then Verizon. Verizon is the worst, overcharged, overrated company I have ever dealt with. They have more hidden charges than any other company out there. If you carefully follow your bill and charges like me & call them out on it when they overcharge, they try to scam their way out of refunding you your money. It is a waiting game.

Based on the information/deal I was offered, I bought 2 iPhones. I was told I would receive a 400.00 credit for each phone within 60 days. Never happened. When I called to ask about the plan, I was told (after holding for over an hour) “Sorry, we can’t honor that Deal because we can’t find it.” I told the rep Did not purchased deal From a store, but thru corporate. She said... sorry.

Took my business, all 81 phones and 60 data devices to AT&T, Verizon customer service is the worst, I wouldn't use the service even if it was free. They make it impossible to cancel the bad service but will up your package in a heartbeat. I wish I could give a rating of less than one.

I was with Verizon for over 16 years. Aside from them being the most expensive carrier around they also sneak extra charges onto your bill. I had at least 5 issues over the years where they billed me for services I never signed up for and it’s has always taken multiple calls and managers to resolve. Their coverage was great for the first 5 yrs or so, however, for the last 10 yrs I’ve had horribly spotty service in and around downtown Salt Lake City. Both phones on my plan were only reliable when connected to WiFi. I fought with Verizon several times over this issue and was always dismissed even though there have been multiple others in the area stating the same issue. There are even social media groups devoted to the poor coverage in Salt Lake City, and Verizon’s lack of concern.

I've been a Verizon customer for years, mainly because of my laziness to make the switch, and because Verizon appears to have the best cell coverage. As for customer service, Verizon is by far the worst company I have ever had to deal with. They are consistently difficult to reach, and seem to go out of their way to maintain that distinction. Getting a Verizon customer rep on the phone is like winning the lottery. Do yourself a favor - go with a different company!

The app is not for the technically challenged. Called CS and went through 45+ minutes of waiting & listening to music after which NO help was given. Went to their store 3 times after which an appt. was made for 3 days out.

For the past 4 months my Verizon service has been beyond poor. I went to the Verizon store and they told me it was my iPhone 6 and it was too old and I needed to purchase a newer phone. So I DID purchase the NEWEST iPhone and what do you know... The service is still the same as before. I live in a complex with many seniors who either need to call me for help or 911. No one has service!!! This is a travesty. Can they possibly blame the Corona19 Virus for this as well???Someone needs to be held responsible. It's 2020... Bring back Nextel!!!

Went to the Wetmore store in Tucson to look at upgrading to a new phone. Was Told by "Blanca" I qualified for a new phone 11 max and it would cost me an additional $31 a month and I would get $350 credit for the old phone but would need to trade the old phone in within 2 weeks. I kept the old phone to make sure I downloaded all the apps then Took the old phone back within the time limit. When I asked for the credit, was told there was a mistake, I did NOT qualify for an upgrade unless I went to an unlimited plan ($80 more a month) and would get nothing for my old phone (the lady looked at it carefully and took the case off when she gave me the $350 quote).

I switched to Verizon years ago. I got a Moto2Force. I got the insurance but when I try getting a battery replacement they say I am not covered unless the phone is lost, stolen or broken. All day on phone today and no resolution. They say I can buy a new phone or they can send me a Cleaner phone. Problem is everyone transfers me to someone else or I get disconnected. Just getting the run-around. $27 a month I couldn't just bought a new phone. The protection plan useless to me and I can get no help. What a rip-off.

I went into the Verizon owned store. Switched my lines and the story was I would get a prepaid card I could use anywhere for 150.00. I was helped by an employee. Filled out all paperwork there and after several phone calls (about 20) I've been told I didn't get the right phone for the rebate. Although I went and was helped by an employee of Verizon not a franchise store. What a joke! I will never ever do business with them again. A financial lesson that taught me a lot. Don't do business with these crooks! Just buy your phone outright and go with someone else. Bait and switch!

I moved to Verizon from AT&T because I was offered 2 $150 rebates ("e-gift cards") for using 2 of my existing cell phones on our new Verizon lines. First, though I was told that I would receive pre-paid debit cards that could be used anywhere, the one rebate I've received is only usable at Verizon. Second, although I've literally made a dozen phone calls and waited hours online, I have still never received the second rebate. I thought the issue was solved a month or so ago when I spoke to a rep and got an additional email pertaining to a rebate. But I now see that email was simply a duplicate of the first, with the same tracking number.

Verizon is not customer friendly. Canceled my account in less than 14 days. Paid for restocking fees and they sent a bill to collections charging me for again for what I already paid at the store. They are just awful. I’ll never do business with them again.

This started over 45 days ago. It was a line transfer that was only good for 30 days. Of course, I ran out of time, so now I have another 30 days for the second line transfer request. I have called, emailed, texted, and even tried to achieve it manually 8 times through their Transfer a Line system and just gives errors. I was close once...I got to the very last step after finally talking to a human, which was to click the link in my email and then it went to a white screen. The person I am talking to is Kristi so she called up to TECH and apparently it's my browser (Safari). Oh, well, why didn't you say something? Almost every person on the planet has a Mac, so makes sense it's not compatible. I tried every other browser, even DuckDuckGo, and still not working.

Three days and 9 Hours on phone with Verizon phone support. Very poor. Right hand does not know what left hand is doing. We have 7 people on my account with me. I am going to take my business elsewhere. Very very sad service.

I've always walked into the local Verizon store and gotten good help, but with the Pandemic, I tried to get help on the phone. Many of my calls, especially but not exclusively from unfamiliar numbers, are going directly to Voicemail. I've tried every solution I could find in chat rooms, but nothing helps. I called Verizon's local store that I've done business with for 30 years. It took 25 minutes to reach a human who after he heard the issue, said he'd have to transfer me and hung up. When I called back, their phone system recognized my number and sent me a text to get get help from an automated program, then cut me off. You cannot get help on their website, app, or by phone. This is terrible service. They should be going overboard to help provide remote customer service during the Pandemic like so many other businesses are doing. I'm ready to change providers.

So long Verizon... I've been a Verizon customer for 20 yrs. My phone recently just died after 3 years. As we all know, replacement phones can be expensive especially when your phone dies out of the blue. I was hoping that my 20 yrs. of loyalty would offer some type of value to Verizon and they would be willing to provide at least a partial discount on a new phone. However, I was sadly disappointed.

I purchased a new line for my son and told the sales rep I had a phone to trade in and he said no worries. We went ahead with the purchase and I was supposed to receive a box to return the phone. Then the guy told me that I could make my account unlimited for only $10.00 more per month and I'd also get free Disney (which I don't care about) and free Apple music for a certain amount of time (again I don't care). So I get my bill and it is completely wrong because the guy put the new phone on a payment plan and then he also charged my account for $55.00 for EACH phone line ADDITIONAL! My bill has gone up astronomically! I've called customer service and omg you cannot get anything handled because everyone works from home!! They are obviously GOUGING EVERYONE!! Anyone out there having the same issues? LET'S START A LAWSUIT! These people are liars and scammers!! I will not STOP until this gets fixed!

This is the worst experience we have had. The phone does not work the service is not good and the price is too high. They sold us two Motorolla Edge pluses and neither of them work properly. We have called about the service multiple times and nothing has happened. The cellular sales in Ravenna Ohio has been less than helpful and will not get back to us about our issues. I get emails daily saying we want 100% satisfaction and then they do not even try to help or give us a different phone to see if the device is the issue or the service. Whichever one we need to know because we now pay more for phones that do not work.

Difficult to get a hold of live representative. The call-center options provided NEVER addresses your issue but they insist that you can take care of most of your problems on their website. I was promised a $200 gift card when to transfer a new line over to Verizon and for one reason or another they never gave it to me. I pursued them for over 6 months and then I gave up. I was never able to speak to a live person and all was through email.

Very poor customer service. Salesman and customer service both lie to get them to upgrade plans and phones. It takes a hour to get through on the phone and then people are rude and unprofessional. Same with the chat line. I've been told by five employees either through chat or on the phone and they don't have a clue.

IF I COULD GIVE THEM NO STARS THAT WOULD BE TOO MUCH!!! I have been on hold with Verizon Wireless for over 2 HOURS listening to their stupid music over and over and over again!!! The recording said that it would be 10-15 minutes...I have been trying for over a week to get my account set up for paperless billing and autopay - the bill is due tomorrow and I STILL can not get anywhere with them!!!!

We installed Verizon phone service in our office recently. The Verizon sales staff don't know or tell you everything. The first one failed to tell me there is a 2 year contract. The 2nd one told me the phone would work off Wifi (not true) and could work through your computer (not true). The installer had to drag a line from another room into the office through the ceiling and put a connection in the wall for the phone to work. The 2nd salesman also failed to mention the $200 installation charge. When I called back about the unmentioned charges, I was switched to a blunt manager who basically told me, "Too bad."

You have a one percent chance of getting through to a live person, and when you do... good luck having your problem resolved. They take your money, and offer minimal support. I ordered a prepaid phone online, and within 3 days it became a nightmare. UPS lost the package, and said to call Verizon to change shipping address. You can't call or do anything with verizon until you "activate" your phone. If you don't have your phone, you can't "activate". Nearly impossible to get any help, and of all things Verizon uses Twitter as a customer support center.... because it's free for them. The respond times on Twitter take 15-30 minutes. You can easily spend 3 hours dealing with your verizon phone troubles. Time not well spent. They waste your time, and take your money. Do NOT sign up for Verizon, no matter how much you hear they have great service. The prepaid phones are overpriced. They're too big to fail, and don't care about their customers.

I'm in my mid-50s, which means that I've had interactions and made business transactions with more companies than you can imagine over the course of my lifetime. So what I'm about to say is, at least from my perspective, a truly remarkable milestone. I have never, in all of my life, dealt with a more incompetent, dishonest, money-grubbing, lack-of-customer-service company in my entire life. Impossible to get ahold of? Check. Made me wait on hold for over an hour? Check. Gave me three different stories about what was going wrong with service? Check. I could go on all day long. This company will bleed you dry of your money then make it impossible for you to cancel. Their latest excuse for terrible service is limited staffing due to COVID. How limited? Down to one person?

Verizon turned into a terrible company to do business with. They no longer care about customers. I've been a Verizon customer for nearly 21 years and now will be leaving this malign company. Their customer service is horrible, indifferent, and contemptuous of customers.

We have been Verizon customers for over 23 years. There is a dead area where our daughter lives and she is a first responder and relies on her wireless cell phone to be reached in emergencies. I have called numerous times to get a "booster" at no charge, only to have to hang up because I was on hold and transferred to the wrong customer service area. The last phone call I was on for over 1 hr and 20 min only to be told that someone would call me back when they received the approval. I did in fact get a phone call back only to be put on "hold" again because they are awaiting approval. I have now asked to speak to a supervisor and am currently on "HOLD"!!!! Is this what Verizon has come to. Frustrate the consumer enough that they just either give up or are so utterly disgusted that they change their providers.

We have used Verizon for about 15 years, and have had no problem with our cell service. It's been excellent coverage everywhere. However, in late 2019 we had went over our GB on our data, so we went in our local office to see about switching to unlimited data, and what the cost would be. The salesman said we could switch, and our bill would probably even go down. Well....it never went down. Before the switch we were paying about $250/mo (for 7 devices) in December and by June 2019 our bill had jumped to $348 with no additional services or add-ons. No reason why. Every month it goes up a little more, and a little more.

Verizon customer service in my opinion simply can not be any worse. 5 hours on the phone to set up 2 Verizon iPhones (already had SIM cards) auto-pay, and military discount. And we are not finished. We live in the Rockies, and Verizon is the only reliable service. But woe to anyone who has to contact them, either online, chat, or phone. You’re in for a long and often fruitless effort.

I'm late on this review but it is long overdue. Are you or someone you love thinking about switching to Verizon??? Do yourself a favor and DON’T DO IT. I thought Sprint ripped you off but my God I never thought the day would come where I would say Verizon does the same if not worse. They are scammers and they false advertise to get you to switch over to them with all these empty promises that seems too good to be true and low and behold they ARE too good to be true.

I have spent 2 days trying to get my problem solved. My first bill (prepay) was due and they didn't set up my prepay or tell me I needed to do that. I couldn't get through because my secret question was not set up by me and I couldn't get in any way I tried. I spent all day trying to get help and even got the local store that put me through the corporate questions. Your phone numbers need to be clear and concise. No wonder people are mad when they get through. The customer service people ALL talk like they are reading a script. Saying in a surprised voice "Oh, I'm sorry you're having that problem." "You fell off your chair". Just say let me help you with that. Quit repeating what we say. At&T is 100 percent better at customer service. You guys don't even make the cut. There is no reason for holds that go over an hour. Hire more people. People need jobs. You're making money. How about expanding customer service. Why not help people use your phone.

I have been lied to twice and overcharged. Military Discounts removed. After five different calls and now two more hours and counting still no help. There has to be a more honest company to get service with.

I received a letter from Asurion on Verizon's behalf. The letter is dated July 1, 2020 offering Covid financial relief but you need to sign up by June 30. I received the letter on or about July 7, 2020. When I called Verizon they told me there was nothing they could do for me.. I demanded a supervisor who could do nothing for me. She said she would have another supervisor call me but the program deadline was passed so I could not sign up for it. I have had Verizon for almost 18 years.. I will look at other options now. I do have photos of this letter to back up my claims.

I have been with Verizon before they were Verizon. We had been traveling, so I was using a lot of data. Two days before the end of my billing cycle I was almost out of data and got an email from Verizon saying I could get unlimited data for $5 more a month. I called and spoke to a rep. He told me that my data would not slow and that I was grandfathered in. Sounded good until.... data slowed to nothing.

My friend had a payment issue with Verizon a number of years ago. After a number of calls to Verizon customer service a charge of $60.53 was cancelled by Verizon. At that time I was assured the issue was resolved and we would not be billed again. Now this bill collection agency is trying to get us to pay a nonexistent charge. They're just trying to intimidate unsuspecting consumers for their own benefit.

No humans available, recorded message is just plain useless. Called or tried to call about a company, Charter Communications, that is doing harassing phone calls 18 hours a day. Received no assistance don't use the reserve your place in line we will call you back. It's bogus. Customer service for Verizon has actually gotten worse, if that is possible.

I have been with this company since August 21 2020. Please beware I have been lied to by this company and mislead on Numerous occasions. When I first got my service the rep told me these tables are free. Made sure to put them in my bag at the very end like it forgot to give them to me. I take that responsibility. I should have paid more attention but know that they been telling me in a year I could turn the date plan off but today was told, "No you still own another year." They have made Promises promises for Promotion promotion that they never follow through there???? Not honest. Please beware. Don’t sign anything or agree to it????

We brought five lines to Verizon when the offer was $500 trade in credit per trade in and $150 credit per line transferred. ATT was working okay but we had a few reception issues and this offer was enough to encourage us to switch. Our phones had to be ordered because they were not in stock. No problems. The phones arrive 10 days later and in that time the offer expired. We were told, after initiating a sale during the previous offer cycle, that the offer was no longer valid and that we could only accept the new buy one get one offer. The Verizon retailer informed us they are unable to fix billing issues and we must call customer service.

Was offered the $250 credit card promotional offer for bringing my own device. Specifically asked about whether this applied to pre-paid calling plans. Was told it did and signed up for service with auto pay each month. Well, 6 months later got an email saying they were having trouble processing the promotional rebate offer. 8 months later was told that only applies to post-paid plans. "Customer Service" chat agent supervisor said he couldn't pull up the chat record of when the offer was made because that was "Sales". My advice - 1) don't use Verizon, 2) if you must use Verizon copy your chat messages, and 3) be prepared to file a complaint with your state's Attorney General's office. That's what I've done.

Never able be able get hold on customer service live, their digital assistance is not working and very annoying, I need someone solve my problems not keep taking me to text a machine. I transferred because I got $250 transfer credit per line, I am locked for 6 month, will definitely transfer away after 6 month, the internet is slow in my area, compare to TMobile or AT&T, well Sprint is worse.

I have been with Verizon prepay for 3 years. Ordered a new phone today. Money was taken out of our account and we received receipt. One hour later we receive email saying we need to contact fraud department. Sum it up, no phone and they won't be returning our money for 4 to 7 business days. Done with Verizon!

Verizon Wireless is by far the most frustrating service I have ever had to deal with. They could not pay me to be their customer as my company is willing to pay my cell phone bill if I use Verizon but even then I left them even though my bill was FREE. I ordered a phone on day 1 and was promised overnight shipping. I needed the phone for a business trip in 3 days. When it didn't arrive the next day I called and it was still processing. Customer service then guaranteed it would be one day shipping for the next day. When it didn't arrive the next day I called them up and said I needed it by tomorrow. Repeat this one more time the phone still isn't there.

So I've been a customer with Verizon since about 2012. Without failing every single time I try to get ahold of customer service I'm met with ridiculous obstacles to be able to speak to a live human being. They have so many prompts it makes it impossible. So I try calling a store close to myself. Same story. Press four to speak to a representative. So I press four, well, no rep, still even after calling the store! It asks the number you're calling about and then just starts spouting off your plan and when it's due. THAT IS NOT WHY I AM CALLING. So I press a different number and then the recording states "Sorry you're having difficulty, goodbye." EXCUSE ME. WHAT? Currently looking into other phone companies so I can be done with this madness.

We went to the store and they refused to perform the service we needed done, this was after the initial appointment was made confirming the service. We have been Verizon customers for over 20+ years and I am appalled at how we were treated. Verizon will no longer be our provider of choice and every social media contact I have, including every review made known, will be aware of the way your company treats long-term, loyal customers.

I've been a Verizon customer for nearly 20 years. Have a company account with over 10 activated phone lines. Pay thousands of $$$$ dollars a month for wireless service. Last Friday evening, I went to the Verizon's website and wanted to create an entirely new "personal" account, as well as purchase a phone and unlimited coverage plan. It's only me and only need a single line. The on-line advertisement offered discounts that I "supposedly" wouldn't be able to obtain if I went to an actual brick and mortar store. So, I began my ordering process at around 8:30 in the evening. Due to the many problems I was experiencing, the infamous "Live Chat" assistant popped up and volunteered to help me. She had indicated that the Verizon system was experiencing some internal "glitches" and proceeded to process my order herself.

Been with Verizon for 15+ years and never complained even though I pay $350+ a month for 5 lines and devices. I asked them to add insurance in Sep, which they did and then deleted 2 weeks later with no explanation, cost me $750 when my wife's phone failed. Spent 3 hours on the phone and got nothing. Wouldn't help even when it was clearly their mistake. Moving my accounts!

I am giving this review because I have been with Verizon for over years now. They do not support their long time customers, but only new. I had asked to be helped with activation fees because the verizon store I went to said if I give a call the the company they will waive fees for being a long time customer. I talked to the lady...she would not help with anyone and said, "Oh well your bill is twice the amount this month because you got a new phone." I got a new phone because my touch screen stopped working and the store convinced me that would be a better deal for me than paying the insurance deductible. I was lied to over and over. I don't even want this phone or service anymore. This is crazy. My bill went from $230.00 to $450.00. When I called Verizon I was pretty much told O WELL. Don't get this service. Get something cheaper and more affordable. I regret ever signing up with company 10yrs ago.

Our service has been steadily on the decline for over a year. Dropped calls, missed calls, and they throttle our internet constantly. Even after purchasing their best phone plan, I’ve tried reaching out to them, but you have the option to chat online or get a call back now. After 20 minutes I gave up their ridiculous chat option since no one ever came online. So I opted for call back. 2 hours later I get a text saying they tried calling and left a message. No call, no message. They lied or are so pathetic that they can’t call their own customers without a dropped call. Several requests over several days and still no call back. This company is truly awful. We’re switching to ATT. I’ve had enough of Verizon’s BS.

I have had Verizon for years 3 lines and recently went to upgrade my phone. Picked the one I *thought* I wanted, but since you can't go inside the stores, had to do a curbside pick-up. Got home, tried it out and HATED the new phone. Instead of returning it, I thought I would gift it to my Godson as part of his birthday gift, as he loves it. Opened up the chat app to see if this was possible and waited over an hour and a half to get an automated response. They proceeded to tell me they can not unlock the phone for me to gift, due to their fear of fraud, for 60 days. Okay, fine. Ill pay it off in full so it's fully owned by me, and then they will unlock it...right? Nope. They proceeded to tell me I can't fully pay it off for another 3 week and I will still have to wait the 60 days!

WORST EXPERIENCE EVER…TALK ABOUT DROPPING THE BALL!! Went online Friday, June 26th around 140p. Got really excited to get a new phone since I haven’t upgraded with Verizon in over 3 years. Honestly, because my bill is way too high for what it’s worth. Plus, Verizon is just not great with customer service. S0 LET ME TELL YOU that is an understatement.

Tried to chat to solve technical problem, through MyVerizon. Was told that I would need to call the 1-800 customer service number. They have the most obnoxious music on hold on the planet. I held for nearly an hour. Finally was told that I would have to use the chat service on MyVerizon...at that point, I just threw the phone away.

I purchased an iPhone 7 S Plus online, through their prepaid service and the process was smooth. I was able to review different phone number options and select a specific phone number. As promised, the phone arrived within 2 business days. I was able to transfer all my data and info from my previous iPhone to my new iPhone. I had a difficult time activating my phone and called customer service for a total of 15 times. The robot/pre-recorded voice was not helpful and said, "Goodbye" and disconnected the call when the robot did not understand my response.

Had to take my handicapped nephew in to change his phone number from a 307 area code to a 406 area code number. Was dreading how long it would take and the hassle. To my delight, the rep came out to our car so I did not have to unload his wheelchair and accomplished this task in just a few minutes! Thanks!!!!

ROLL-OVER DATA: Verizon does roll over unused but has an expiration date if it is not used by the next billing cycle. ADDITIONAL 2GB OF DATA: Verizon will give you an additional of 2GB of data every month for a whole year. However if it is not used each month they will take it away. These are your data, so if you choose not to use it, they should not take them away, especially in this pandemic time.

Verizon will never get another dime. When I signed up I was told there will be no charge if I cancel within 14 days. I canceled within 11 and am now being charged $12 per line fee. When I called to inquire I was told that the contract signed says I will be charged. Liars! Thieves. Also, the jet pack termination fee was $135 and now is $140? They just add on $$ at will. They rob us. Disgusting. The bill in the past always changed as well. I’m with Cricket now and they are awesome!

Verizon we will be changing companies. Multiple representatives and supervisors lied and also took advantage of a senior our father and scammed him. With charging all kinds of fees and adding things to his account and never disclosed to him. Taking advantage of a senior is a big no no! They also had a promotion where if someone bought a phone we received a phone. So two people on our account bought two new phones so under their promotion we were supposed to receive two phones. They never came and told us we would not be getting them after they told us we qualified and we never received phones. 18 years with them.

Suspend my service when I am 2 weeks late in the middle of a pandemic! Heartless. AT&T here I come. I will not be recommending Verizon. I see your commercials and I cringe! After years of loyalty, this is how you treat me!

I have had 3 of the big 4 carriers. By far, Verizon has been the worst. I will admit that across the country their overall coverage is the best but their business practices are extremely shady and anti-customer. Things I have learned. Be careful when you sign up that they apply your promotions and credits correctly. I have gone through 9 months of them charging me over $700 per month when my bill should have been 350. Beware of the fine print. Verizon has put in their fine print that they apply promotional credits and your trade in value over the 24 month period. Essentially, they have found a way to lock you into that 24 month period even though they say you are free to go at any time.

I started a new job and am remotely working from home. The wireless router, brand new, kept kicking me out while I was in the middle of working. I tried twice to fet in touch bv with Verizon, and bv when someone finally called me back, she was rude and condescending, and her answer about what was wrong made no sense to me whatsoever. She basically told me it had to be something in my house causing the problem because there was nothing wrong on their end. Horrible service, horrible people. She had the personality of a thumbtack.

We have been customers of Verizon for over 17 years. In March, I bought my son a new phone on a promotional plan. We would have to mail in our old phone to get a $300 credit. Since then, I have had to call 3 additional times because of additional charges that were placed on my account. I was on hold for over an hour and half. In April, after spending a FEW hours on getting our account straightened out, the man I was speaking to fixed the account and sent us a new label to mail our phone out. I mailed our iPhone 8 for a $300 credit.

I wouldn’t recommend Verizon to anyone!!!! The coverage is great but if you ever have to upgrade or make a change to your account it’s an absolute nightmare! You have to continually contact them to make the account right and they will tell you one thing then do something else and charge YOU for the change. As soon as my device is paid off after 15 years I’m changing because it is actually getting worse.

I called Verizon Wireless to let them know that I sent my payment in late due to my sister passing away. They said that they noted the account and I wouldn't have service interruption. I wake up 3 days after that promise to my phone turned off. I have been a customer for 25 years and this is how I am treated! They lied to me.

I signed my business up for 15 tablets with data in December 2019. The plan is $10 per tablet per month and $50 to purchase each tablet. Every month I received a bill that was astronomically higher than what I signed up for. The account manager that signed me up no longer works for Verizon. I have contacted the 800 number several times and they tell me to go back to the store to get it resolved. I went to the store and they told me they can't help me because the manager no longer works there. They gave me the info for the new manager who I have tried to contact several times by phone and email. No response. So now I try calling the 800 number again and finally speak to someone who tells me the account has been closed and sent to a collection agency.

I ported in 6 lines. I got two new phones and asked them to give me time to evaluate the newer phones before I choose to get phones for the other 4 lines ported in. We decided we liked the new phones and wanted to get the other 4 phones. They said that it had to have been done when we signed up. I said What!? You told us that within 14 days we could request those 4 phones. They said sorry. Each time I call I wait for over an hour. When I left boost mobile, their customer service may have been from the Philippines, but at least they answer. Each time I call Verizon I get a different story. Terrible company.

I thought spending more on cell service would get me better service speeds. Sure, the fine print states that not all areas receive optimum speeds, but I’m less than 10 miles from a major city, and no.