Verizon Wireless Reviews

Extremely negative experience with Verizon customer service representative. Promise promotion that does not exist. When I called to complain to manager Matt, he was rude and disrespectful. I am looking to change companies just because of that. I also emailed to executive resolution team and no response from them. I got a feeling they do not care about customers just care about money they are collecting from you. Extremely disappointed and frustrating to deal with them.

I have never experienced a company so flippant about customer concerns or problems. Over 6 hours on the phone with simple concerns and no resolution. Jamie ** stated that she could not help with a recurrent account set up for me as an account manager for my mother who is incapacitated. Regardless of the fact that my mother and myself went to the store with our IDs previous to her incapacitation to allow me to make changes as needed. Four hang-ups and one put on hold indefinitely.

I went to a Verizon store to add a line to my account and have both lines on one phone. The sales rep informed me I could get a new phone for $360 so I did. My next bill showed I owed $700. That was 9 months ago. It took 4 visits and more than 4 hours of my time before one of the techs got both lines to work on one phone. I have been to Verizon at least 7 times trying to get them to honor the deal for $360. Every time, after waiting at least a 1/2 hour to see a rep, I was told they would look into it and call me. Only once did a manager call me, 3 weeks ago, to ask a couple questions. I did not receive a call back so I went back to the store a week ago and was told by a rep that he would bug the manager until she called me.

I've had Verizon for the past 10 years or more. Over the past couple of years, it appears that the service is just not what it use to be. It takes too long to get a customer service rep and when they are on the line the phone will miraculously get disconnected. Many of the representatives could use a bit more training and the company tried to double charge me when I transferred from contract services to prepaid services. I typically don't do this, but it is unprofessional and disheartening that the service has gotten to this level. I'm over the top disappointed with Verizon services. It's sad to say that I do not recommend this provider if you are looking for quality service without getting the runaround.

I notified Verizon I was changing to Spectrum 3 weeks ago.. Spectrum said I needed a number transfer pin. I spent 3 hrs on a conference call between 3 spectrum staff and 3 Verizon staff and Verizon refused to give Spectrum that number. Verizon then turned off my prepaid phone and I have had no service for 2 days. I went to Spectrum corporate store, after talking to Verizon for 2 hrs, Verizon hung up on them after telling spectrum my phone was working. Drove over to Verizon. They put in sim card and now it works. But no pin number. I still am unable to change servers. I have spent altogether 10 hrs and 3 weeks. Later I am told easier to not have my cell number ported just get a new number. That is a nightmare. Do not sign up to Verizon no matter what they promise. Read the other numerous one star reviews first. I am 87 yrs old and this stress may give me a heart attack. Verizon will not make it easy to transfer your present number, this is cruel.

My ID was not accepted by Verizon. I got this ID at Philadelphia CITY HALL, it's valid and issued by the city of Philadelphia. No one called me back to try to work it out. Horrible company. I don't wish them good luck at all.

I've been a Verizon customer for almost 10 years. I've historically appreciated the coverage network and frankly never called customer service, so I was satisfied. My first attempt at getting any type of service was last month when I tried to add a line for my 14yo son. The agent at the Fuquay Varina, NC office was so inept that not only could I not utilize the new line, but I could not activate the device after 2 physical SIM cards and 3 digital SIM card attempts. It gets worse.

Very bad service and support from Verizon. I will never try any Verizon services in future. While device installation, their agent promised to give one both free usage and post that they committed to charge my account $50 per month but I received a bill for $110 with no free usage and instead of $50, they are charging $60 per month

This is the worst company I have ever dealt with. 1. I can never log onto their website. There is an issue EVERY single time! 2. I called them yesterday to reset the password and noticed my bill was about $80 too much so I asked the lady on the phone to tell me why it was higher. Spent an hour with her and still didn't understand. 3. Went to the store today to have them explain it and she admitted she had no idea why. I then ask if I can make the payment and for some reason, she can't take the payment. 4. I come home and now my daughter's phone is shut off so I go online to make the payment and again can't get in I call Verizon and she sends me a link to pay the bill and it won't work! Between phones and the high bills, I've paid this company thousands of dollars and they can't do anything!! The worst company I have dealt with EVER!

Verizon issued 2 rebates for us that we never used because we did not want to stay at Verizon - their service was absolutely terrible. So we switched but never used the rebates. Verizon went into our account and took the money for the rebates out of our account even though we did not use them. Now Verizon says we owe another 267 in rebates that I am sure we never took from a long time ago. No one can explain to me what that was for. Not the rebate department, not their customer service. Neither did they ever send us a Bill or notification on that. I am so glad I went to T-Mobile - something happened to Verizon and it's not good.

Where do I start - First, it was a ** show from day one. I ordered cell phone service, opted out of insurance and went with a different operating system. My cell phone was stolen shortly after I signed up. Couldn't get through their customer service so I ordered another line - You'd think adding another line would be a cost savings since you are bundling your service? NO! I got Charged Double - As if it was a Completely Different person. When I attempted to activate my new line, I couldn't because they wanted to verify my Identity by sending me a Text to my OLD PHONE which was STOLEN!!! I had to argue with them to turn my new phone on because although they required a SIGNATURE from me to delivery the phone, I had to give them 20 answers to every question possible, I was literally thinking they were going to ask me what my favorite color was next!

I dropped my phone in the ocean and needed a replacement. Being sticker shocked I was told of a promotion on the Google Pixel for $800. I let the guy do his thing, got the phone home and found out it was DISCONTINUED 9 months after manufacture date of 2019 and in Oct 2022 Google stopped updating it. Why would Verizon sell in their stores a DISCONTINUED phone for $800!!! (I actually found it on Amazon for $155). I returned the phone, was credited back all my money but will NEVER buy a phone from them again! As a corporation this should NOT be allowed and is truly disgrace to their customer base. Been a customer for over 25 years and this has surely got me shopping other plans. Disgraceful.

I have well over 30 hours on tech support phone calls to fix a texting & phone calling issue when they ported over my existing phone number I've had for 20 years. No one there seems to know how to fix the problem Verizon created. This has been going on for 5 months. Verizon promises to call back, they don't. I've paid my bill and am not receiving calls or texts. I'm a full time RV'er and stranded because I can't call or text for help.

I'm very upset. I tried to pick up my phone from the store after I completed my order online. I gave one of the workers my state ID to pick up my order. After 45 minutes he comes back and tells me to contact the fraud department regarding my order. According to Verizon, my account was flagged as fraud and my order was cancelled. Called Verizon customer service a few times and no one could give me an explanation of why my account was flagged for fraud. What's more puzzling to me is that while he was back there I received an email to verify my ID. A rep informed me that he had reported my account as fraudulent. My ID was valid, but I was a ** woman picking up three phones for my family, so I had to be fraudulent. I have never experienced discrimination like this before.

October of 2022 I was looking to buy a new phone and move from T mobile to a different mobile provider due to coverage issues. My choice was between ATT and Verizon. I had bad experience with Verizon from 20 years ago and I was not very keen to move to them, but wasn’t fully against it (as a lot of time has passed.) The issues I had before with them were random charges and billing problems. I spoke to ATT and Verizon representatives and decided to go with Verizon as they were offering me $1000 trade-in for my phone as a new customer and my bill was about to stay relatively similar to the one I had with T-Mobile ( $140+ to $150+). After some issues and problems and over $1000 in 3 months of bills and one time fees I had it. I went to the store to confront for the bills and for not receiving the box for my trade (to mail it to them).

I switched my company phones to Verizon thinking it would be an upgrade went with Apple iPhone pro max 13’s. First off it’s like a used car Dealership we’re not everyone pas the same. They tried to lock you in for as much money as they can get out of you but my main problem is the service is horrible. The Internet works about 20% of the time. Completely shut off, phone calls dropped, Constant no service, notification on my phone. Can’t do this because the signals down. Can’t use the Internet everywhere I go. It is worthless. Save your money. Do not ever spend a dime with Verizon. You will hate it. You’ll hate the service. You will hate the company. You will hate yourself forever switching to go to that company. I would’ve gave less than one star if I could. Customer service is horrible. They are literally a bunch of crooked thieves.

Let me start off with a simple question; If a company makes a mistake, should the customer have to pay for it? I think we can all agree that's an obvious no, anywhere else you go. Order wrong at the restaurant? They'll remake it for you without charging again, it's the right thing to do. Now let's see how Verizon handles this. I went to a store location to switch off of T-Mobile because we weren't getting good reception at home. Two trade-ins, one being valued at 350 and another at 750.

I have been having a issue with the data service and dead spots that I had not had the prior year and a half. So I filed a complaint to get someone from higher up to call to resolve the issue. I sent them a screen print showing I had .37 Mbps download and .09 Mbps upload speeds. They sent me an email and gave me a 6 hour window, 6am to 12pm Mon-Fri. I responded letting them know it was difficult to contact them during these times as this was when I was getting ready for work, driving to work, and working. I needed a couple extra hours on the back end so I could talk to them during my lunch break.

Around 12/2/22, I went online to make a split payment, $60.66 to pay for now and the $99 balance on 12/21/22. I received confirmation online. Several days later however, my bank charged both payments. After calling customer service, a helpful employee made a correction. I then received an email stating that I would be charged $10 for the service on my next bill! I'm wondering why I have to pay for a Verizon error.

I signed up with Verizon several months ago. I signed up for a monthly plan and also a phone, as part of the monthly payment. At that time, my understanding was that the agreement I entered into was one that could be canceled anytime, I would just need to return the phone or pay for it. After several months, I realized my coverage was not what I expected, especially for the price of a monthly plan. I canceled the plan and was told that I would receive a shipping label via email, with which to return the phone. A week passed, and still no shipping label, necessitating another call to Verizon. I was then told I did not need to return the phone and I would not be charged. This did not make any sense to me, as there was a remaining balance due on the cost of the phone. I tried to log into my account, but Verizon had now blocked me from accessing my account.

This company is the worst. I will never go to them again because they steal from people. They stole my phone plus I returned theirs and they hit my with over 500 dollars when I disconnected. Worst phone company.

Promotion states when you buy a new smartphone you get three "free" accessories- a smartwatch, a tablet, and some earbuds. They then stipulate you buy $1,080 in unnecessary services to get the "free" items. At a bare minimum, false advertising, borderlining on scam. Do better Verizon.

I’ve been a customer of Verizon for almost 10 years or more now. I have 3 phones, 3 laptops, 2 Apple Watches and a hotspot device. I have spent tens of thousands of dollars with Verizon in the time I’ve been a customer. I probably hold the record of the most refunds and reimbursements received by a Verizon customer. Some reimbursements were 200$ or more because of their horrible service. All 3 phones have horrible service. All laptops have even worse service. One Verizon rep even told me I wasn’t paying for wireless service. Which is absurd. Another Verizon rep said I was within 3 miles of 2 of their towers and they were pointed at me and my service was still horrible. Another Verizon rep told me I was in a high congestion area. I found that hilarious considering I’m surrounded by cow fields.

I moved from TMobile to Verizon in an attempt to get better coverage and unwittingly entered some sort of gaslighting social experiment. Our family has 3 lines, my husband needed a new phone so he completed the plan switch. Almost as soon as we switch I started having spottier cell and internet service than before. Then the spam calls started, 25-30 a day, many from local numbers - mostly some scam about medicare. So I call in to Verizon customer service for help, but they can't talk to me because, like we are in the 50's, my husband isn't with me. What?! Ok, so I get set up as an account manager, and now I'm a real person, yay. Now I call in again:

If you ever need service, you will have to get through their awful automated system. If you ever reach a human being (and I do mean if) you will spend the next several days talking to clueless employees who pretend to solve your problem, but never verify that it's been fixed.

They lured me with free iPhone 13 with trade in, I have already paid my iPhone 11 phone and traded for new phone 13, When they offered new phone, they said, the monthly bill is only going to increase around $20 dollars with Disney bundle included. I was already having Disney bundle so, I thought it's just $5 dollar increase and agreed to get the new phone. That's all, They started looting me since then, The bill now is $65 more every month and they don't unlock my device for international travel. Now a days, it's very hard to reach the customer service with these electronic assistant bots. They don't care about service reception either. I think it's time to switch to another service provider. Goodbye Verizon.

Every month our service gets worse and worse. In an emergency you cannot even call 911. Our phone hangs up on us. People cannot hear us. We have contacted tech support numerous times with no success with help. They continue to bill us but will not provide us with the service that we purchase.

Transferred cell service to Spectrum. I have a balance owed to VW of $180.25. I cannot pay the bill online because my account was closed. I couldn’t pay my balance at VW store. I guess they don’t want my payment.

We had terrible service with Verizon and switched. We paid our last bill then Verizon sent us a bill for ‘fees’. They are criminal and their service is terrible. We were sent another bill for over $100. We sent a check for the amount asked for and they returned the check to us refusing it! Then they sent us to a collection agency! They are criminals and their service is terrible. I would never recommend this company.

Call 611 and filed claim for replacement phone. I was sent a refurbished phone that had "broken" camera operating system. Called customer service and made another claim. Representatives promised me a new phone of my current model and a $30 credit on the account. Order was never placed and promises on call were never noted. Called back after. Phone never arrived and was told the offer I was given was not allowed and no claim was ever filed to replace 2nd broken phone.

This is the worst experience I've ever had with a cellphone several provider. Since I started the service I've had to call over the course of this year over 30 times. The service is horrible and the equipment keep malfunctioning. I've been having trouble with billing and the customer service is absolutely horrible, the worst. Every customer service rep I talked to tells a different story and they never return your phone call. As we speak I'm dealing with another issue with this equipment. I purchased a brand new phone when the service started and since then I've had to get 3 different replacement refurbished devices in its place because they don't send out new phones for warranty.

Customer service they're nice. They say everything correct and nicely but nothing ever gets done, they'll fix it and it'll be good for a-day or 2 and then my texts goes right back to buffering & a lot don't go through. Of my texts do not make it through group texting is horrible. My phone won't call a 1 800, 1 888 #s. Picture messaging is as bad as my texts. I many people tell me they did not get the text, it makes me look horrible. I need to change service. This has gone on for 7 months. Every time they say the right words & it never, never, never gets fixed. I pay 400 a month for years. They said buy a new phone. That did not help. Soft & hard re-set. Today I spent 1, 1/2 hrs and got cut off 4 times, you can not make this stuff up.

My office manager spoke with Bianca and informed her that we would be sending a check on Friday for past due amount (we never received bill for previous month). Soon after, all of my services were shut off without any notice. My office manager promptly paid over the phone to get services turned back on (because they would not connect her to a representative until paid) and when she tried to speak with a representative after that she was told that they couldn't speak to her because she is not an authorized person on account.

In June of 2022 I transferred my service from Verizon to Spectrum and Spectrum began charging me monthly premiums. Verizon continued to bill me for the service even though I was no longer with them. Once I realized the automatic charges had occurred for 4 months after I transferred service I called Verizon to be refunded. I was informed they kept my tablet on the plan and transferred my phone so they would not refund my money. I asked for a supervisor and was denied. I asked for them to make notes so it could be handled. I called again. Same situation. Now I received collection notice saying I still owed $188 on top of the $320 they automatically charged my credit card when they shouldn’t have.

They target potential customers w their appealing commercials but once the process has some issues it becomes to be a waste of time. I tried to correct my order as a new customer as the result the account is locked, the deals expired and about 2 days wasted time and energy on talking to "customer service reps" explaining the same thing over and over and over. And me being the one they are so interested in to bring the real money have to hustle for their service. What a shame!

My iPhone 13 pro max has been having issues since I bought it. I have had my SIM card replaced several times and I’m still having issues with my phone. Currently I can’t receive calls from certain numbers. I went to the Verizon store in Avon, Indiana around 1:38pm and the manager said he couldn’t assist me with my issue because he said he only do sales. I went to the Apple store and they told me it was a network issue and to contact Verizon. I went back to another Verizon store. I also been calling technical support numerous times and the issue keep occurring. I have spent half of my day yesterday and all of my day today and the issue still has not been resolved. This has been the worse experience switching my service to Verizon. I do not feel Verizon provide good service and it has been nothing but a headache to me.

A long time ago Verison had great customer service. It is now the worst company probably in the world. You will never get the same info twice and will be passed around a lot. They will tell you with the utmost confidence complete wrong info and mislead you. And only you suffer the extra payments, can no longer cancel, big fees. They will just tell you “well I don’t know why you were told that”. Your mind will be blown how misleading everyone is. It’s such a headache and stressful to deal with them. Don’t join them whatever they try to offer you.

In summary

Paid $1,800 for a phone, the screen bleeds which is a manufacturer defect and Verizon tells me to pay $250 to file an insurance claim because the outside of the phone has a crack that doesn't affect the phone at all! What a freaking joke! They will NEVER get a single red cent from me again!

Worst company ever with the market monopoly abusing and scamming customers. They charged me 100$ more than what I should have been and don't refund it. They don't care about customers or their experience because they have monopoly. 1/5 Government needs to do something about them. They do whatever they want with 0 impact.

Home internet gateway. They make you pay for the gateway, then when you disconnect they send you a return box for the gateway. If you don't send it back they charge you $200 hoping people would not find out. They make me sick!! Cell: Got double charged $419 for two iphone14 pros and 2 ultra watches. After 3 months, they still have not refunded me. I ultimately filed a fraud claim with my CC. Reps work from home and don't give a crap. They need to be sued for their actions. Can't imagine how many customers just pay without knowing they are being doubled charged.

I feel like that title should be a book title at this point. But here’s the story. I placed an order in September. I decided in November to cancel the order as it had been two months. I cancelled the order October 11th. I went in and tried to reorder. No can do. Pending order still exists. 2 weeks trying to get the original order cancelled so I can order my phones. 2 weeks of trying to get my refund. No help. 13 calls and all they say is, "Oh the order is cancelled. Your refund will be there in 1 to 3 days," then 3 to 5 days, then 7 to 10 days. No one seems to know what’s going on and tickets never get worked. It’s insane how fast they take your money but never return it. A charge back is the last thing I can do before I port my numbers to someone more competent.

Got a $500 gift card to transfer my number from another company. I place an order with an Agent using that Refund that was never Submitted or Refunded. Been trying to Get my Refund. Call 4 different time and was transfer 6 to 8 times every time and no one Know anything. Went to the Store and was told if Am not buying they can help me. So bottom line they gave me a gift card then they stole it back. Other issue also got an email for a $ 350 gift card but only has $ 100 on it. They said cuz it was only $ 100 but why email said $ 350. Really don't know what to do now. Really Bad Customer Service.

They took money out of my account without my permission and then tried to lie about it. Then kept switching me to different people. They refused to talk to me. When I told them I wanted to speak to someone higher up they just ignored me.

11/22/2022. I have been receiving call after call regarding paying a bill I was told was up to date and current. I now owe $149.49 when I was told my bill would be $104.00 + tax. They charged me twice for the activation fee. When they screwed up my account from day one. I am still not getting the $85 plan that was promised as a new customer perk, as a matter of fact I am not receiving any new customer perks. This is not an acceptable business practice. I am not a happy business plan customer.

Rep at store lied about amount for monthly bill, trade in is not applied at once, paid hundreds to still owe more than price of new phone...totally mislead. Verizon is sneaky about billing, costing more than quoted.

My parents are in a rural area. They are unable to get internet. Verizon swore to them that this hotspot would work in their home. I am truly disgusted, because my parents are elderly and I need them to be able to use their cell phones. I cannot even have a full conversation with my father without the call being dropped. I say this is a rural area, but it is 50 miles outside of Houston. It breaks my heart how companies care more about money than people.

Verizon Wireless only gives healthcare discounts to nurses. There are many professions in the healthcare system and all are important in patient care. For Verizon to say that only one of those professions are worthy of a discount in their eyes is very disrespectful to all the other healthcare workers. Either give a discount to healthcare workers or don't.

I switched to Verizon in the beginning of 2022 because I remembered that they offered the best service/coverage. At the time they were offering a free phone if you exchanged your old phone. Long story short, they completely screwed me over there, and I have never had to make so many calls to a company due to their services, (both phone and internet). I have just started asking for credit to my account every time I've had to call for help, and now they won't make up for their shortcomings.

I bought my Verizon phone 2 miles from my house. Haven't been able to get service. They don't care and won't fix it. Stuck paying for nothing and have to get a new service anyway. Thanks for absolutely nothing. Customer service is ridiculous and a joke. Not sure what the point is. They do nothing. I would never recommend this company to anyone ever again.

Such a terrible company to their customers. Ordered a new phone on Halloween and it was to ship yesterday. No communication whatsoever in the 18 days and on the day it is to ship I get the sorry about your luck it’s now December 16th. They know folks will go elsewhere if they are honest and so they just leave you hanging till the last minute and then screw you over which is far more insulting. Sucks that companies now days treat customers like this without the worry of repercussions. Bless your heart Verizon.

Updated on 03/02/2023: Jacked up prices; customer service now sounds like off shore call centers. Even when they make errors and a phone does NOT work, they Charge. Was with for over 20 years - LEFT - bye- bye gone. Did lots of research - SO MANY plans better, MUCH cheaper - OVER 1/2 - the other carriers use Verizon towers - so little difference there. Other reports state Verizon losing customers. I tried and tried for MONTHS to work with them to get a fair deal. Now I have a new carrier and pay 1/2 the price for MORE service [call, texts, data]. I do not know why USA does not charge / tariff companies so it is more costly to use off shore call centers, they hire in America. Write your government official - that and Telemarketers should not be able to call people unless people SIGN UP For and agree to get those calls -lol - that would be the end of that business.

Was a long time (seven years) Verizon customer and paid every single bill in full, on time. Complained to Verizon about slow internet and dropped phone calls over a period of months before August 2022. Nothing helped. Went in person to Verizon store in Palo Alto, CA, where was told that if I "Upgraded" to iPhone 13 from 8, it would solve my problems. It did not but it did generate a new two-year contract with Verizon. I changed carriers in August, and returned Jetpack to store. New carrier solved my connectivity problems, but Verizon wanted me to pay off more than $800 buy out. Made final monthly payment of $118.51 on Aug. 31 with Verizon Financial Services manager, David. Made buyout payment of $439.40 on Sept. 30, 2022 with Ishi, then payment of $220.00 on Nov. 2 with Gabby.

My boyfriend spent an hour on the phone, was transferred to 4 different people (Anis, Alex, Alli, and Kimberly) all of which could not help him and just kept transferring him, unwilling to help with what he needed to get done. Needs better training and better customer service skills. Verizon is all about the money!

I moved to FL and had to use AT&T for my internet service. So tried to discontinue my Verizon service. I called Verizon on 12/7/21, 1/7/22, 2/7/22, and 3/7/22, and repeatedly asked to cancel my service. I had also paid them what was my "final" bill. They sent my account to a collection agency and reported it as delinquent to the credit bureaus. I filed a complaint with the Florida Attorney General's office. They still refused to acknowledge my numerous phone calls to their off-shore customer service centers, and still insist that I owe them $181.00. It's a scam if they won't let you cancel their service.

Bought my Samsung flip approx 1 year ago. Screen goes black when opening phone, unable to even answer a call or be able to make a call. WTF??!! 611 no help at all. STAY AWAY FROM VERIZON SAMSUNG FLIP.

Updated on 12/31/2022: Follow up from previous complaint. Verizon now telling me that my bill was NOT for a disconnect fee? They say they ran my credit card and AFTER my credit card cleared on November 7th that VERIZON refunded my "payoff" on the service back on my credit card on November the 12th? That never happened. My credit card company is filing FRAUD charges against Verizon. No such credit or refund exists! Please stay away from this company. I have many calls to them to try and resolve this issue but to no avail. EVERY rep has LIED to me. One rep even stated that they could NOT tell me what the charge was for. Just today the Rep connected me to his "supervisor"? Then that supervisor said she could not hear me and disconnected me, while people were laughing in the background!!! So many lies and tricks from this company. RUN away from them as fast as you can!!

Horrible, horrible horrible so-called customer service from Verizon. We have been a Loyal to Verizon for over 20 years. Paying $300 a month to Verizon. And not a word when we decided to switch to T-Mobile of what can we do or how can we retain you as a customer. No, Pay us our money. I give them a one star only because I had to mark something. Really and truly they are a zero huge zero.

I was a Verizon customer for over 10 years and went back and forth with cost, and service areas, however, could not leave due to a contract. Finally found ** and they were able to offer us a way to come to their service without any obligation. Plans were cheaper and service was the same. Son's phone was paid in full and had no contract with Verizon. Started the process to transfer phones, and found out from a ** service agent my son's phone had been put on a blacklist by Verizon, still fighting it now after 3 weeks and multiple calls to customer service at Verizon, transferred to multiple departments including fraud, was hung up on during the call to fraud. Was told multiple times the phone was not on the blacklist. Had to get a ** supervisor to reach out to Verizon to get it off the blacklist.

Horrible greedy company does not care about their customers. Verizon keeps increasing my bill with little to no justification. Going into the store results and waiting for hours for poor customer service. I’ve been a customer for 20 years and I have watched the company decline in customer service and prices increasing. This company does not care about their customers at all. Greedy capitalistic disgusting company.

I have been with Verizon 13+ years. I found where they didn't disconnect a second line I had, and they have proof in their system that it was set to disconnect and it didn't happen, I found where I have been billed $97.00 a month for 2 years ($2,328.00). When I asked to have that refunded they said 6 months is the most... After going back and forth that I am not negotiating, I expect the full 2 years refunded, they said a year is the most they will do, that it is my responsibility to keep track of my bills. I asked if they want to lose me as a customer over $1,000 after 13 years of paying my bills on time and overall being happy with Verizon. Supervisor kept arguing that she is trying to work with me but I was not working with her. Honestly they can keep the whole 2 years they wrongfully billed me for, I will go somewhere else.

I was approved for a wireless account along with my internet service. The phones were shipped to a address that wasn't my current physical address. I wanted to pick them up at the FedEx office but no one would call FedEx to hold the shipment. I cancelled my wireless plan because customer service did nothing. I was offered to start services several times since. Over two months later I get a credit denied letter which will affect my score. Why approve me two months ago to deny me because I cancelled my wireless service. Never again with Verizon! I am currently getting rid of Xfinity!

I'm outraged with this ordeal with regarding internet service with this provider. I have been billed since July 2022 for two wifi routers that were never activated. I have been calling and no one has helped with the negligent billing. I just dropped 631.00 for a bill due to my cellphone lines being suspended for nonpayment when the majority of the charges are from these devices as well reconnect fees. This is ridiculous.

I got my phones disconnected by Verizon on Halloween night while my kids were out trick or treating! When I tried to call and speak to a customer service representative, I got an automated message saying that I was past due and needed to make a payment. I have been a loyal customer for over 25 years and have made my payment every month on time! I have even paid more than the minimum on months where I know that I’m going to be out of data! For them to cut my line without calling me or reviewing my payment history is appalling! And to cancel my service on a night where communication with my kids are of utmost importance is shameful! This goes to show how much customer service gets you now!

We were brought to Verizon after 20 years with AT&T. We left due to promises for travel expenses and new phones. We held up our part of the bargain and Verizon kept, on recorded lines, making promises they did not keep. My new phones were suspend due to fraud 3 times while overseas with the travel package. We were also promised that we could return our iPhone 14 for iPhone 14 pros within 30 days. We did call and ordered our iPhone 14 pros within the allotted time. Verizon said our new phones would be in the 24th of October.

As a general rule will just tell you what they think you want to hear without any intention of holding up their side of the agreement. It typically takes days often time a couple of weeks to find someone in the network who is willing to help, it's person after person lying straight to your face with no concern about the consequences they cause in people's lives. The automated assistants are an absolute joke, but it's often better than the first line 'assistance' you get when you can finally get someone on the phone. Good coverage is all they have going for them, I'm looking for a diff service with a focus on customer service. After 12 years, it hasn't gotten any better, it's just the ONLY place with coverage in my area.

I have used Verizon for over 4 years mostly because I needed internet calling. And they were one of the only service that covered it. The sell service itself was very spotty and I had to constantly restart my phone thinking it was my phone So I bought a new one and ended up with problems with it too. I switched to another company last week on October 20. I had to call to have Verizon unlock my number at first I was told I couldn’t take my phone number with me. I said what I came with this number. The guy spent the better part of an hour trying to keep me with them. The add charges go up last December I paid off my phone, took off the insurance, had auto payment for more of a discount bringing it down to $45 my bill when I left was back up to $59. He was not going to talk me into staying. So he tells me he has unlit my number and as soon as I switch it over my account would be closed.

I live in a small New England town, I work from home, and spend 95%+ of my time in town. Verizon Wireless service is spotty at best. Bad signal in my house, no signal in my shopping center or pharmacy. I'm paying $90+ for a service I can barely use. Do not recommend.

Customer Service rep was nice but didn't do what I ask him which was give me a address for a send back box 'cause I didn't want their internet. Their guy was named Chris and he acted like he was doing things but didn't do anything. He's just collecting a paycheck there and it sucks for the other guys named Chris there 'cause they're getting the rap for his inability to do the job and do it right. SsSSooorrrryyyy, for those Chris guys that do their job right!!! This is not for you.

If you are already not a Verizon Wireless customer, please beware of the backend support issues you will experience. For very simple items, such as ordering a replacement phone, getting trade in credit, setting up your new phone, billing issues, etc...there are very disjointed backend processes. The staff that you interact with at the 1st level and even at the 2nd level dismiss your issue as resolved, however the issue may remain open for months longer. You will have to follow up several times on the same thing. You will find yourself spending countless hours in a queue waiting to speak with a customer service representative only to have it be wasted. In the store, if you don't buy the phone from that location another location refused to support it. Major breakdowns all along the entire customer service experience interactions.

Their network has gone downhill so much it's not funny. Price goes up, service goes down. I have new phone, I am lucky to get one bar no matter where I'm at and I live in Central FL. Close to Orlando, close to Ocala, close to the villages. The service sucks donkey **. Stay away and go with someone cheaper.

I have used this service for at least 10 years. It is the most expensive service that have ever spent money on and their service sucks. I paid my bill late and I've been arguing with people on the phone since yesterday and my phone is still not active. 300$ was what I paid. All this company does is take your money. If you have a option go anywhere else!!.

My mom got hearing aids a couple of weeks ago and was having trouble syncing it with her phone. A gentleman there by the name of Tavion was the employee that helped us. He was so very patient and kind with us. My mom doesn't understand a lot about the phone nor her hearing aids so she was very confused. He took the time to text and call her number to see if the volume was set right. He even set her ringtones like she wanted it. He had such a pleasant attitude. Just wanted to give him a shout out! WAY TO GO TAVION!!!!

I called to have two line for me and my wife on 1 account under my name family plan and a phone with $30 monthly payment. My bill was about $200. They did everything wrong. I was on phone for 4 days. Finally customer service said, "We fix and you are good," end of the month I got two bill $330 and $225 bill. I called Verizon again. Why I have to pay about ** $600. They said because it's two accounts. I said this is mistake and moreover they fix it. They said, "Pay or we will disconnect the line..." This is so ** up.

I wouldn't give any stars for their service! I'm infuriated with their bad service, with how they transfer you from department to department so you have to explain yourself 10 times over and over and never receive a solution to your problem. I was never explained the terms of the account at the beginning of the contract and got charged with over $1100 dollars that are not easy to come up with. Thieves is what they are!! And I would NEVER recommend Verizon to anyone!! And will also report them to the Better Business Bureau. I don't know how thieves like them can sleep at night. That money could've fed my family for almost 3 months or paid my rent for 2 months, but they have no consideration, and the fact that it was their fault for not explaining in full detail what the terms were is what irks me, because that's like luring you in with all their "free" promos but they don't tell you, it's only free if you stay with them for a certain amount of time.

Dorothy was one of the managers for the leadership team. Her rep that was dealing with us had nothing but attitude and began going off about her opinions about T-Mobile. Dorothy here stated that she was part of management and, “did not have to provide me (her customer) with good customer service”. I was already enraged from the previous rep and she would not release the name of the rep that began all of these issues. She had no skills in diffusing the situation and only amped everything up. I’ve been a paying customer for years, paying off multiple devices, and almost 300.00 a month and to get treated so disgustingly???

Voice mail hell. Do not answer phone calls, send message and hang up. I am leaving verizon wireless for cheaper plans. Verizon Synchrony credit card is same disaster. Do not answer messages. I have spent hours trying to transfer points earned. Verizon Wireless is a disaster. Avoid, avoid, avoid.

Unbelievable service. I called and tried to get a deferral payment because of the hurricane. We were without power for 2 weeks. No water for three weeks. Natural disaster and no type of relief program for those affected. I will not continue to be a customer to Verizon.

I would never recommend Verizon. From the beginning, everything was a disaster. I was told my phone would come in 2 days but it turns out it was actually back ordered and came in two weeks. Took about 2 hours to set up the new phone with constant transfers between departments. Every time I spoke to someone they told me I was in the wrong place and would transfer me somewhere else.

I changed wireless companies in July specifically for the byop deal. I signed up online with help from an agent. I asked about the deal and she said I qualified for it. When I received my sim cards they did not work and as I contacted Verizon they said the paperwork did not go through. I then went again and finished signing up and again asked that I still qualified for the byop deal and she said yes but said no more.

Let me start by stating I have been a loyal Verizon customer since the 90s and have had very little problems, historically. I have 4 lines on my account and have purchased many devices over the past several years. A little over a month ago, Verizon sent an email offering up to $300.00 as a promotional credit to trade in your old device if you purchase a new one through them. My daughter's iPhone 7 had been acting up since Apple stopped supporting it, so we decided to upgrade her as an early Christmas gift and take advantage of the promotion. We went online, picked a device, and began. We filled in the online form and the details of the purchase indicated the device payment would add $12.00 a month to her portion of the bill. Once Verizon appraised the device, the additional cost would be adjusted to reflect the promotional credit.

They got my order wrong and made it like it was my fault. Then tried to charge me twice for a phone. I had stay on the phone for 3 hours to tell me that there is nothing they can do. Did even apologize on their behalf.

So Verizon is not what it use to be... They use to put money into their network and ensure reliability however from my experiences of recent they don't care at all.. I got on the horn with Verizon Support through Twitter because every time I try to call Verizon they want me to text chat with them which is difficult for me to do with my medical condition. Then... After hours of text chatting the individual from tech support decides to de-active my phone because my initial reason for contacting them was my phone calls keep not coming through from doctors' offices. They keep complaining that my phone is no longer in service and random issues like this..

Firstly, I would like to say that I truly have never in my life left any kind of negative review for any business online. I am rarely inclined to ever state negative things about any person or organization, especially online. Please take this into careful consideration when reading my review. Verizon is absolutely the worst company I have dealt with in my entire life. I could go on and on about the details of my personal experience of how they have taken advantage of their power and completely denied all principles of customer satisfaction and service, but for the sake of brevity and simplicity, I will only state the broad subjects at hand. Valid trade-in phones were stolen from us, extra invalid charges were charged to us on a monthly basis.

I was a Verizon customer for 2 years. Was nothing but a nightmare with this company. They will get you with any fees they can get tackle on. Once I was done paying on my phones I decided to switch companies. Several months later I receive a bill I have no knowledge of until it hits my credit report. I tried reaching out. Talk to an executive in resolution billing issues. Which was unsuccessful because we went in circles about the issue. Verizon being a corporate company all they care about is money and not their customers. Stay far away from this company. No wonder why customers these days use prepaid services. Customer service satisfaction is not their priority.

I was a Verizon Wireless customer for 7 years, I got their Verizon visa card when they started their Verizon Up program. You earn nice rewards with it call Verizon dollars. Well I needed to make a change with the price of these things today, to get everything in one package, Tv, internet, mobile cell to save me some money monthly. I was also having cell phone issue, and was offers new phone. I went on Verizon's website numerous times to redeem my rewards, website was down, said come back later all the time, tried to call Verizon but was told rewards department closed. So I had to switch my service since I was having phone issue. Well here to find out since I didn't redeem my rewards before switching, Verizon took 470.00 of Verizon dollars from me, even though you could not get on their website.

I've had Verizon service for only a few months before deciding to call it quits. My account was set up incorrectly and I had to call several times to get my account correct. They offer services without having extensive knowledge in those services. Offering discounts for multiple service but not knowing how to apply. After not receiving my gift cards for transferring to Verizon and not having the proper credit applied I had to say enough is enough. I ported my family plan to a company that values their customers. I've also gone and discontinued Verizon Fios. Their service was only good for the first month.

Received malware alerts on cell phone. Concerned there were security issues. Went to Verizon store in Westerville, OH spoke with Manager Melissa **. She assured me problem could be resolved and clearly explained why alerts were received. She navigated through different areas in cell phone and resolved problem. I appreciate her professional and kind demeanor.

I have had phone service with Verizon for about 4 years and nothing but issues. The phone service is terrible in my area not to mention the customer service is ridiculous. Been on the phone with them 5 times this week. Nothing but runaround. And please don't waste your money on letting them talk you into phone insurance as I have been paying $17 a mth for insurance for them to send me to a third party company who wants $250 to replace a 4 year old phone that went black. Seems Verizon shouldn't sell third party insurance that doesn't honor their insurance. I will be getting a new provider this week.

Changed service to Verizon with a new Samsung phone. Phone and or service never worked in most areas they said it would. All calls from week one of bad service documented. Was forced to dispute charges when Verizon refused to credit account and accept phone back. Hours of time for weeks calling them and they couldn't fix the phone not functioning. Now they're refusing to accept return and credit account for all charges. Good news is I changed to T-Mobile with new Motorola phone and service is excellent. Great experience. Highly recommend TMobile!

Was a long time customer for more than 20 years. No issues all the way through. I traded in my phone a Pixel 4a through one of their promotions to get the Pixel 6. The new phone was acting up and wasn't working properly. I requested a new Pixel 6. They sent it out and they required me to pay for the tax on the phone, granted I also pay for the tax on the previous pixel 6 even though I traded in my pixel 4a for the new pixel 6. I received the new Pixel 6 and sent back the one the didn't work. Verizon never received it, it was lost in the mail or something like that, they couldn't really say. I paid for the lost phone and cancelled my service and switched to T-Mobile. Now I am getting notices that I still owe for my pixel 4a that I TRADED IN TO GET A NEW PHONE. They will trick you and try to get every nickel and dime from you!! STAY AWAY FROM THIS COMPANY.

My experience started ok with my adding a new line and ordering a phone online. After I clicked Submit, everything began falling apart and has been in an exponential decline, ending in my incurring a completely unexpected $700 expense. Thus far, I have spent 5 hours on the phone with the inept Customer Service team, have been lied to multiple times, and am now awaiting the final verdict following review of my case with the escalation team. We all know how that will end….

First and foremost I’ve been with Verizon for well over a decade and when I needed them most the service failed. Hurricane Ian completely wiped out Verizon service but during the hurricane T-Mobile and every other cell carrier had service. Thankfully I had no emergencies because we had zero and I mean ZERO service. Thank the lord my mom was visiting us and we could keep track of what was going on through her mobile device.

I have always had excellent service at the Watertown Verizon store. Noah and Amir took that to the next level today. I made the mistake of leaving Verizon to go to Xfinity. They made the transition back quick and painless, even with a broken phone. Noah and Amir thank you very much.

Me and my family went to Europe for vacation 7/15/22 - 8/5/22 so me and my wife did a month international plan so to our understanding that international plan a month for unlimited phone calls, unlimited text msg. unlimited date of LTE like us in U.S., but instead Verizon charged me Extra data fee over $ 360.00 something. Upon returning home in Tampa Florida, I called Verizon immediately on 8/6/2022 to let them know that I am back to U.S. and we no longer need International plan. Please take them off through me and my wife's phone. They told me that it would be automatically expired on 8/13/2022 and today they again charged me $200 plus tax for Int'l plan of our phones.

I transitioned to a new iPhone and an unlimited data plan. I was told my monthly bill would be $180 (up from $129), which I agreed to. There was also the option to do auto pay ($20 discount) which would take monthly down to $160 (which I declined). Now my monthly bill is $202 a month. I called customer service and they weren't helpful. Basically I'm stuck with them for $202 a month. Sad that Verizon cell phone salespeople are no different than used car salesman.

One of the 3 phones I have with Verizon was frozen on the lock screen. I keep the device in a well protected case. There was no damage. I was told in person at the store and over the phone by Verizon that the phone was covered under warranty and that I could get a free replacement. So we get the replacement and ship the old phone back only to wind up with a $700 dollar phone bill. Never again will I believe a word they say. They will con you into taking your money. Lie to you and take your money. Good bye Verizon. I hope you sink.

My preference would be to leave a "ZERO" star review. I had an issue activating my iPhone 14 Pro Max and Verizon was blaming the issue on the device and Apple -- despite having contacting them no less than 10 times wherein each and every time they claimed to have solved my problem and that they would call me back (which did NOT happen), and they even offered to send me a free phone.

After many loyal years, we are leaving this rotten company. Billing practices are now the worst in the industry. Unfair, deceptive and constantly changing to increase their revenue. With no congressional over-site they believe they can abuse customers any way they want. Overseas help desk is the worst. Barely speak English. Horrible attitude. Their business model is billing creep.

I opened a Verizon account and ported 4 lines which should have been a very simple process. After 960 minutes on the phone and interacting with 30 employees, it was finally completed. I asked to share my experience with a supervisor. "Leadership" was condescending, unhelpful, and not surprised by their employees poor work. When I tried to explain what happened, leadership was uninterested in hearing the actual details of the misinformation given to me by 7 separate employees in different departments. She acknowledged and said "sorry but I can't compensate you" for the time wasted by these interactions.

So, deciding to switch from T-mobile and consider Verizon. However, they won't accept my 5G Samsung Galaxy A13. But I can BUY one from them by signing a two year contract. Same phone, same gig memory and storage. But THEY won't let you bring the same.

They lie and misrepresent what you get with their plans. I was lied to to get me to switch plans only to find out the plan was way more expensive with NO benefit to me. Tried to change back and they say the old plan no longer exists. Convenient!!!

Account was set up with wrong phone number right out of the gate. Took hours including a personal trip into the Verizon store to finally figure out that the primary contact phone number was entered wrong. I get it. Things happen. No Problem. Then the real issues started. Unable to create an online account. Hours online, waiting on hold, speaking with knuckleheads who have no idea what they are doing. Finally got them to have a manager call me. 24 hours later.. no call. Rinse and repeat. 24 hours, no callback. Back on hold and talking to another rep who again knows nothing and couldn't help me. It goes on and on. 10 hours of wasted time and a ton of aggravation. Customer for 42 days. The WORST!!!

Verizon over-charged my account by $400.00. They claimed I didn't return the router after cancelling their internet service when clearly the tracking number said otherwise. They finally admitted they did receive the router. However, they are unable to reverse the $400.00 charge until I make a 5th call and speak to another agent (after already speaking to 4 agents). Get this... I have to wait until the day before my bank account is set to autopay this inflated bill. Only then... will they have someone manually fix their mistake! Inexcusable for a tech company as large as Verizon have such archaic anti-customer billing policies!

USB and charger for my phone do not last and I have always bought them in a Verizon Store in Santa Rosa, California plus they are very costly. I do not recommend them at all. The box broke and the cable always bend, and the wires fell out in spite of the fact that I keep them straight and I am very careful.

I contacted Verizon Wireless to discontinue my internet service. The email I had on file with them was correct as I have had correspondence with Verizon previously, within the last 15 days. The company is claiming that my email is now "misspelled" and such I am unable to discontinue my service. It is clear to me that the customer service representative changed my email that I had on file with them just 15 days ago. They have suggested that I find a Verizon store to try and help me cancel my service. Taking off of work in order to go to a brick and mortar location prior to their closing is laughable in 2022. Please just cancel my service.

I want to start by saying that Verizon by far has the best cell service on the planet. I always had a signal, but that's where my praise of them stops. Lesson 1: Triple Check Your Bills: When I added my wife's line, I made the mistake of assuming that they would add her to my unlimited plan, but instead they put her on her own plan with 1GB of data. Then they failed to tell me that they had done this. 1 Year later I learned that I had been charged over $400 dollars in overage fees.

Verizon blacklisted my new phone after I transferred my service and # to AT&T. I have paid off my full monthly bill before transferring service on the new phone. Then I started paying my full-service bill with AT&T for both mobile and internet services under AT&T. All of a sudden, last week, I noticed my phone service was suspected. I called AT&T, spoke to a few service reps, and they confirmed I have paid off my full-service fee and next payment fee was not up until October. After some researches, AT&T confirmed that Verizon was blacklisted my phone as it was stolen. But my phone was never stolen, it was under my possession all the time.

I didn't mind paying more for better coverage, but that's not what I'm getting. My job has me all over northern California and I VERY rarely see 5G on my newer phone I'm still making payments on, in fact I live 3/4 of a mile from a cell antenna and I'm getting 4 bars but only 4G. I am paying 139 for one phone one number 40 of which goes for the payment of the phone. I am tired of paying so much for subpar coverage!!!

Verizon Wireless has become the most frustrating, low quality, incompetent, pathetic excuse for a company. I’ve had their “5G” for over a year now. Yet I’ve NEVER had 5G speeds. Using several speed tests they all show slower than LTE. I live in Phoenix, a major city. I’ve tried in several locations, none better than another. Apple sent me a new phone, I checked my case for 5G compatibility, got a new SIM card, reset every setting under the sun. Nothing.

After over 25 years of being a Verizon customer and tolerating their intentionally complicated customer service web I am now going to move my family. I haven’t done it before because I didn’t want to be bothered but their callous disregard for people’s time and money cannot be tolerated any longer. I bought an iPhone 14 Pro weeks ago and it finally came today. After doing the data transfer it would not turn on at all. I first had to go to an automated Tech Coach which is totally a waste of time. When I was finally transferred to someone they tried a series of fixes multiple times to no avail. Then they said I would have to call Customer Service the next day (it was 3 in the afternoon).

I bought a phone from Verizon Wireless. Got the insurance. Within a week the phone completely quit working. I try to submit a claim and they told me that they wouldn't replace the phone so I didn't pay the bill. They sent it over to a collection agency. I have repeatedly told the collection agency the same thing. When I get my new phone I will pay the bill so I went over to the Apple store. They gave me a phone and the guy told me if I had any problems with it to bring it straight back to them and he would be more than happy to send it off and give me a replacement. So I find that apple is a better company than Verizon wireless.

No person can help me with a problem they created. All they tell me is they can't help me for 30 days and they are the ones who made the mistake to begin with. If it wasn't for the cell phone coverage I would switch back to AT&T in a minute.

I have had my fair share of experiences with Verizon customer service. You always can have a bad rep in a store. It's been several years since my last need for customer serviced but I went into the Springfield, OH store and they were all rude to not just me but everyone. My phone hadn't made or received a call and they found that the fraud department locked my device and disconnected my number and only they could unlock it.

Verizon customer service is by far the worst to deal with. When I call, they have either hung up on me, don't know what services they have, or just act stupid. I am constantly in multiple dead spots according to them and often transferred to multiple people where they go over only 1 step troubleshooting over and over again. At times I can never get an agent on the phone instead opens a chat and 1 misspelled word or something they are not familiar with the chat closes. I spend way too much just for 1 line to deal with this type of crap, I will be looking for another provider real soon.

My husband and I have paid per our contract with Verizon wireless since the beginning of our Contract sign on in December 2020, two free phones and An iPad costing $1499 (Hundred dollars off iPad). Verizon has received $4. Above the Contract amount with each month being Paid. We let them know we were paying off the iPad today as they stated we owed two payments left of $60.41 on this device. They now, can't apply the $120 given to them for this device because the moron employee (who allowed me to take a photo of his Verizon Screen showing two payments left of 60.41 for the iPad) could not separate the Device and the monthly service fee for this device and give us receipt of The iPad being paid off although he told me he could and the Verizon Executive persons stated this would be fine.

The customer service is absolutely terrible. All I'm trying to do is merge a phone number and this process is now going on three weeks and no solution. I've made multiple hour long phone calls, no solutions. The people working in this department offer little to no help. They keep sending me to different people and still no one can give me the help and results I need. I've lost many jobs (this phone is for my business) and countless leads. If you are thinking about switching to Verizon, please don't. They do not help at all. Very frustrated.

I recently switched from Boost Mobile to Verizon Wireless. Transferred my old phone number that I've had for 15 years along to new service with Verizon Wireless. I've gotten the most expensive plan they have with unlimited everything and for the past month I've had nothing but problems with my Wi-Fi connectivity and everything I have. Went into the office twice and called them eight times trying to get my phone service situated with no results. The third time I went into the office was today and I'm hoping that my phone works this time. Not even my hotspot has been working and they've said that I've used all of it.

I have had the very worst experience with this cell provider for the last 4 years. It was great for 10 years prior. I drop most calls, no internet even with 4or 5 Bars on 5G. My calls only go through on wifi. I have an unlimited plan that is totally worthless but still have a bill of $284.00 a month to pay. Can't wait to pay off these phone and get off the Verizon plan totally. If you call and complain they are like sorry we can't help you. Horrible customer service as well as cell service.

But it’s not just me, most people in my community are having same problems. Why won’t Verizon fix the problem?

I've been with Verizon for over 20 years. I was involved in a car accident and fell behind in my bills. Had surgery and was out of work for 8 weeks. I asked for few more days on my extension and was told NO. DISCONNECTED MY SERVICE. LEAVING FOR AT&T Absolutely NO LOYALTY AT ALL.. THEY SUCK.

I recently had to get a new phone from Verizon because yet again they no longer supported the phone I purchased through them so it stopped working. I bought this new phone on my plan that I have had with them for 22 years. I expected better customer service. The Verizon tech put a screen protector on my phone and I had it in a case. I dropped my phone less than 2 feet off the ground and it hit my foot and the screen cracked. The phone was only 3 days old. So I took it back to the same store and they said I would have to go through Asurion their insurance company. They charged me 189 dollars and then sent me a refurbished phone that has been messing up since I got it. I feel if I am paying for a brand new phone I should have gotten a brand new replacement. Shame on Verizon for not honoring the screen protector warranty that they placed on my phone.

Ever since Verizon purchased Tracfone I have had a terrible problem involving my Caller ID. Whenever I make a call to a landline phone, a different name shows up in their phone and, since they don't recognize the name...they don't answer my call. I have called tracfone dozens of times to get it corrected...and they have contacted Verizon cause it's a problem that they caused when their systems merged with tracfone.... However, they have not corrected it.... I am close to discontinuing service with tracfone because of this...and, in no way will I ever buy a phone which uses Verizon as a provider....very unhappy with Verizon and the customer service they are giving tracfone customers. Shame on you.... Larry

My initial problem started 5/15/2022 when I would have prolonged buffering while listening to a podcast with the service I have had for years with no prior issues. When I called, I was instantly told I could have much faster more reliable service for and additional $10/month. So I switched to the higher priced plan. The following day the problem was much worse with more frequent and prolonged buffering. I again called Verizon who told me that I had not purchased the higher speed internet for peak hours, so I was being pushed off. When I inquired about going back to my prior plan which had performed better than “the upgraded plan”, but was told that plan was no longer available and I could not go back. I explained that none of the actual details of the "upgraded plan" was disclosed to me, which Verizon was not interested.

Verizon refuses to unlock my phone even though I've purchased it outright and cancelled my contract. They have the technical capacity but will not do it. Absolutely terrible company. In addition, associates were rude, sluggish, and did not listen well. I talked to three different people and all were unhelpful.

Unfortunately this is an awful company that just keeps getting worse. I spent close to five hours online with customer service recently and got nowhere. Here I am again the next day calling them again.

* Abject Unprofessionalism: I had just arrived back in the US after 23 years in Tokyo expecting US customer service to be at least what I had experienced in Japan. The joke was on me. It was one of the worst cases of incompetence I've ever encountered. At the Verizon shop in Rochester, I agreed to a Jetpack contract after being assured it would be adequate for my Zoom meeting in my area not far from town.

I have been a great customer for Verizon. Always carried insurance on all my devices, along with paid my bill on time with auto pay. I also recently purchased two new iPhones and an Apple watch. All devices were supposed to be covered. Sales person only put coverage on my phones like hello something that goes on my wrist is far more likely to break than my phone. Well didn't find out I didn't have coverage until lo and behold I lost the watch while moving. Guess who won't cover the watch that I am still paying for the company I have been loyal to for years. I am absolutely appalled at not only the fact that they won't cover it but the way they treated me like I was the idiot that trusted their sales person and didn't verify I had coverage like what???

I ordered new Verizon Wireless service and received a phone connected to a different customer. I returned the phone to Verizon after informing them that the phone had a different customer. I keep receiving bills for 450 from Verizon. What a ripoff. I don't recommend their service.

I joined Verizon over the phone because they promised me 30.00 per line and 4 free phones. They lied. They charge me at least 333.00 every single month. They keep promising to fix it but they never do and they never will.

Every month I have called up disputing my bill they tell me it’s corrected I’m gonna get credits next month I was told when I purchased my 4 phones I was going to get 1,000 back for each iPhone towards my bill. I have got nothing since March. I don’t understand how a company cannot correct this, And I have to waste my time on hold. They tell me the problem's fixed. It’s not fixed this month and it’s still not corrected, so here I go again calling to correct this.

20+ years no help with problems. Asked to stop service. Billed for 2 more months but did not use Phone. They sent bill to collections but show no calls made for last 2 months on bill. Wrote Verizon 3 times, called several times.

I ordered a new phone for a family member and ask for black and received white. Customer service tells me that I have to pay a $50 restocking fee. WHAT!! Why would I pay for a mistake they made? I am told that the receipt of which she emails me a copy states I requested a white phone. Well, of course it says white!!!! That is what they sent me, BUT not what I ordered. The clincher here is that after I pay $450 for this WHITE phone there is no charging block! It has the charging cord but nothing to plug it into for the outlet! Stupid thing is, while my husband & I have iPhones the end of the cord fits any USB block so why not just keep them all universal? Now I have to buy a charging block for another fee because it's a smaller size end so it won't fit my charging blocks.

We planned an international trip, so I get the international travel for a month. I put the coverage on one phone (just in case). I don't think we even used it, but okay, it was a $100 safety net. We get back, and I neglect to cancel the plan. Oops. I gave Verizon the beginning and end date for our travel, and thought that was covered (why would they ask for the end date??). Unfortunately, that didn't matter. Giving them an end date was a waste of time because they didn't need it. I didn't notice the fine print about having to cancel the service, and I got charged the following month. Okay... a bummer, but my bad. I'll take the hit.

Worst excuse for customer service ever. Verizon obviously values new customers far more than existing ones, which is just sad. We’ve been loyal Verizon customers for over 20 years. But today, y’all just hit the limit of what I can deal with regarding incompetency, insulting remarks and horrifically bad customer service. We have multiple lines with you and were trying to add yet another. But, your shipping center in Fort Worth, Texas sent our phone to Eve in Minneapolis. And Eve received our phone. (Let’s not even TALK about the NPPI issues involved, since I shouldn’t know Eve’s name, where she lives or her phone number.)

There are so many things wrong with this company, it's hard to know where to start. First, I was convinced to go with a new phone instead of bringing my phone in based on the low price being offered. The rep told me that it was a $700 phone that was being discounted to about $150. Too good of a deal to pass up, right? I even asked her twice if I decided to leave before two years, would I still get that $150 price, and she said yes both times. That was a downright lie. Even though they tell you that you don't have a contract, if you leave before those two years are up, you owe the full price on that phone.

Don't buy Verizon! Freeport, FL. Upgraded to S22 from A51; cell quality went to 1 4G bar. Places I used to get great coverage now no service/dropped calls. Spoke w/ level 2 techs 4 times, replaced chips--no improvement. Their tech data shows poor service/dropped calls since S22. Tried Moto G, but same poor results. Verizon says there's nothing they can do. They require me to have 5G plan, but can't even provide 4G coverage; their coverage map reflect high 4G coverage in my area. They won't discount plan charges, nothing. Their bottom line is "sucks to be you." Don't buy Verizon.

Decided to trade in my mother's Note 10 for an iPhone 13. Store couldn’t get the deal we wanted so called in to Verizon. Didn’t quite get deal we wanted but was 50% off so $440 over 36 mo. We ended up missing the deliveries. Phone and accessories were sent back to sender after trying to have them rerouted by UPS with no prevail. I have now been on the phone for over 7 hours trying to get them resent. Still waiting. Oh the order process started 8/9/2022 and it is now 8/26/2022. Still waiting to be able to reorder the duplicate order.

Since there is no negative rating we were forced to give the lowest allowable...1 star. Verizon Wireless customer for almost 16 years and always kept our account in good standing. Thought so much of Verizon, we talked them up to friends & Family. As time went on in our multi year relationship Verizon seemed to forget about those good customers who kept them in business. Verizon decreases the size or your plan with relatively no benefit to the customer. Dropped us to a 2Gb a month data limit. Twice in the past year we were forced to spend $15 just to purchase 1Gb of data. We had enough and switched carriers early in a billing cycle and first of all we are absolutely GLAD we did.

My experience with Verizon has been feeling ripped off over and over again. Here is why.... When I joined Verizon, they had a Black Friday deal where I was supposed to receive $500 Visa card. I followed up for 2 years and did not receive a penny from Verizon as promised. Today felt the worst. I went to Tanzania for 3 weeks and had international plan implemented where I had to pay $10 per day for each day I use Verizon services. I am a realtor and most of the days I was there, my client could not call or text me. They received an error message every time they called me and most of their text messages did not come through completely.

My husband and I have been customers for over 10 years. Ordered 2 iPhone 13 Pro online no problem. iPhones send to our home through FedEx. Husband picked up unopened box, inside 2 empty phone boxes. Immediately contacted Verizon and ticket opened. We were told we would be contacted in 24-48 hours. Called 3 days later and were advised 7-10 business days for investigation.

I have had problems since April with unknown numbers being added to my plan, and each time I call them they say that they took care of the problem. We are now into August and I still have the numbers on my account. Plus they bought 2 iPhones on my account. Since then I have found 5 new numbers, bring my already high bill for 2 lines up to over $300. I called again today and the lady told me that the lines have been canceled as of today and, "Is there anything else I can do for you." I told her that I suspended the lines because they won't take them off and she repeated that they are off my account as of today. With suspended lines it's only good for a month. I told her that I didn't not want to have to pay for someone else's phone because I was being charged over $200 for this month. She was of no help. I am tired of dealing with Verizon and really regret signing up with them. Unfortunately I have a 2 year contract. Can't wait til it's over.

Service is very poor. Everything is fine until the last payment of your phone then everything goes to hell and they tell you you need a new phone. No my phone is fine. It’s your way of trying to get me to purchase something to keep me around another two years. Can’t wait to switch providers to save money and have better service. Verizon is horrible.

I was with T-Mobile for over 7 years. I transferred to Verizon. Worst decision! I heard that Verizon is the number 1 in USA, it's a BIG lie. Don't choose Verizon. Network, Customer service both are worst than T-Mobile. I am highly disappointed. No sense of customer care at all.

When we got them they are the only service that works in our area. It worked great and had really strong signal for about 2.5 years. Now I not we barely have 1 bar and it doesn't always send the pictures or texts now. Calls cut out a lot now. Just frustrating that one year service is great and then not so much WHY....

Placed an order with the online assistant for a new iPhone13 Max, that process was very easy and within 10m I had my phone ordered for an In-Store Pickup. Here's where the nightmare begins... 1. I show up at the store only to find out they don't have the phone in stock even though online it says they do. 2. So then I have my setup appointment cancelled since I don't have a new phone to get setup and either by sheer incompetence or accident my whole order gets cancelled which necessitated the refund process. 3. Place the new order and have to make a second payment and am told my refund for the first order will take 2-3 business days (30m call).

After canceling service due to military retirement with orders, which I was told to email to a specific email address. I was still charged early termination fee when my orders were within the cancelation period. Even if they offered the best services in my area, I'd find another carrier due to their dishonesty and taking more money for early termination when we had orders to support the cancelation. Shame on Verizon. Also, they will not let you leave reviews elsewhere. Read a few places online where reviews cannot be changed by the owner and you'll see how cruddy their customer service really is.

I have been a customer for 16 years and am absolutely disgusted that Verizon Wireless increased plans 26%! 5% would have been reasonable, but 26%?! I will be taking my business elsewhere.... I cannot believe increasing a bill that much is legal.

To: Verizon Wireless Executive Relations (CASE **). In response to the above-mentioned case and shared with the BBB (complaint #**), I will again correct you on the term of contract being one month, not one year. Your legal response for continuing to bill me for the line is in the Customer Agreement, "Once you've completed your contract term, you'll automatically become a customer on a month-to-month basis for that line of Service." If a customer no longer needs a line, they must contact Verizon to process any disconnection or termination transactions.” My purchase order: Mobile no: **. Contract term: 1 month.