Verizon Wireless Reviews

Told me after I signed up and paid that I couldn’t keep my phone number. Lied about first bill due date. I adjusted my due date and got charged extra $110.00 dollars. The phone service is just as poor as ATT. Don’t switch.

Verizon offered existing customers a $24 credit per month (on $33/month) for trading in an iphone 6 or better on an iphone 12 purchase. I confirmed that both my account and my son's account would qualify for this promotion. I traded in my phone at the local verizon store in Colorado and have received the credit on my bill. My son did the same, except the New York Verizon store refused to take the phone and instead gave him an envelope in which to send the phone in. He sent in the phone.

Verizon offers a discount on your line access for certain employees, however, the unlimited plan, does not qualify. This makes no sense, since you also cannot share. They are by far the highest cell service out there. If you have a choice choose anyone else.

Verizon costs significantly more than other providers and thats O.K. I'm a business owner with 8 or 10 cell phones and paying more for better service and coverage is fine with me. The problem is, the coverage is not better and the service and support is so frustrating its not worth it. They sell you a good game but when it comes time to deliver all you get is endless runaround from account reps who do nothing but refer you to their overseas call center people who are poor at what they do. As it sits now, I've spent most of today on the phone and on their various websites trying to resolve my issues and after 7 hours I'm still not done! I'll be switching carriers for sure. Sad thing is these companies are too big to care.

We have been a Verizon customer for over 15 years and usually they have the best service but not yesterday. My husband's phone is 8 years old and will not keep a charge, so we were there to upgrade his phone. First off we could not go inside the store even though no other customers were there. Then they stated we both could not go inside, to top everything off they also said they could not help us transfer the data from the old phone to the new phone.

Verizon finally came through with a solution. Didn’t get what I was originally promised but we settled on an agreeable account credit. So kudos to the man who finally fixed it!!

The app doesn't help with the fact that the Verizon sales rep Dave sold us a bill of goods. We wanted the new Samsung S20 devices or two iPhones but were talked into the LG phones because they were out of the Samsung S20's and we needed phones immediately as we were switching from T-mobile to Verizon. Now I'm sorry we did. The rep was supposed to transfer our apps, contacts and data INCLUDING a specific request to move my mini SD card from my old Samsung to the new LG as it had precious pics of my late mom and dad.

I was just asked to take a survey for Verizon. 3 minutes into the survey, it literally claimed that my responses were not what they were looking for!??? DO NOT send me a survey when you're looking for a specific outcome and will only report that outcome. This is FAKE reporting! This was the icing on the cake for me. I have never had a decent experience with Verizon and need to make the time to switch our business and personal accounts ASAP. One of the WORST cell phone companies out there from the top down..

6 months ago I bought a Verizon wireless ZTE model Z3153V prepaid. And also bought a phone card for a month worth of access and unlimited data. After numerous attempts to activate it both online and through the phone. I took it to a Verizon outlet store. The person there attempted to activate it took my prepaid card and after 45 minutes told me he could not activate it and handed it back to me. I tried returning it without luck. I can't even use it for just internet because it won't get passed the activation screen. It tries activate then turns off. And even my prepaid card was a waste because it thinks I already used it. I am extremely unsatisfied with Verizon. And I would never or could meet use or recommend them again. I'm out over 100 dollars and still have nothing.

I have been with Verizon Wireless for approximately 20 years and every year their service gets worse. On top of their wireless service and customer service getting worse every year, I feel like they hold you hostage with all their contracts. They also turn on features on my phone with every upgrade almond with adding things to my bill when I specifically called them to shut it off.

I called into Verizon today literally in tears over my bill! I asked for management immediately as I had called several times about my issue in the past to no avail. I spoke with Shantelle. She listened to me cry as I explained my situation. Before anything else she made sure I was ok and spoke to me in calm voice. Once I was ok she went on to address my issues. So many times she assured me it would be ok. She took care of every single issue and even a few I myself didn't see! I truly felt cared about by the end of our conversation. She definitely changed my feelings. I didn't feel like just a phone number. She acknowledged I was a person. Maybe to some that may seem silly but these days it's hard to find people that like their jobs and care the way she did. I praise her management skills and feel like she should be recognized. Thank you so much!!!

On January 13, 2020, I decided to switch from a post-paid plan to a pre-paid plan. I had been a Verizon Wireless customer for years, and just looking to reduce my monthly expense. Pre-paid was significantly less expensive. I spoke directly over the phone with customer service from both post-paid and pre-paid departments during the switch. At no time was it ever mentioned that I was still under contract and that making the switch would result in a $170 termination fee. I wasn't told I would owe anything, since I made the switch immediately after I paid my post paid account for the month. Trust me, I asked, because I didn't want any surprise charges. From my understanding, I was no longer under any kind of contract because contracts no longer existed. The device was not new, so it wasnt being paid for any longer.

I have been a customer of Verizon for many years and although I have no complaints with their cellular service, their customer service in regards to maintaining a viable website and/or app is beyond sub-standard. The customer continually has to endure recordings, wait times, and re-directing of phone calls in order to reach a live rep - and at the correct department, whoever Verizon decides that to be. I have had a need to use Verizon's website in order to maintain my account information. Invariably, whatever I am attempting to do is thwarted by Verizon's inability to maintain the functionality of their website. The most recent issue being attempting to change a payment method. Due solely to their own website design, after three attempts of doing so I am advised I have exceeded my maximum tries and must now wait 24 hours before re-attempting again.

My husband and I went to the Port Orange Verizon store where we were met by Victoria. She was so helpful and patient with us, and I cannot compliment her enough and the whole staff there about helping solve our problems.

I have been battling Verizon for years because most of my calls go straight to voicemail. I have replaced phones reset phones, done tons of troubleshooting steps. Their customer service is horrendous, we are walking wallets to them. I hate Verizon with every fiber of my being.

We purchased new phones several months ago to the 5g phones. The customer service agent knowing we were in a rural area said 5g would be rolling out in your area and will be amazed with the speed of 5g. So we purchased a S20 5g and a Note 10 5g. We have been in areas with 5g the S20 was great. I have never had 5g on the Note 10 5g. So today after calling tech support today I learned that my Note 10 g will never get the 5g. So the sales guy who sold me the phone sold it under false informing me. Verizon says only. "Sorry you can upgrade to a new phone which requires a new contract and no action or accountability for being lied to about what the 5g will do." Basically I am to accept this type of practice and be okay paying payments on a phone that will never do what I was told it was going to do. Do your research before you end up being taken advantage of like I was.

I would highly recommend NOT doing business with VERIZON Wireless— especially if you are business owner. You can expect lies from senior management, price escalations And plan changes without your agreement as well as inconsistent service. Terrible!!!

It's nearly impossible to get ahold of a live person - calling the numbers online gives you a complete runaround. I closed my account because I got a much better deal with AT&T, which saved me $160 a month for four lines. I couldn't believe the savings, notwithstanding when I closed my account I was told I would receive a final bill - it didn't come. Instead they debited my account for the full amount (almost $700) and didn't allow me the opportunity to decide how I wanted to pay off my balance. They just took it out of my account. Fine, that was my balance so I moved on.

Purchased a phone, and was upsold a ZAGG screen protector. After 5 months went in to get a replacement, and was told I had to deal with zagg. Also was told I would have to pay 10 dollars. Originally I was told it was covered. Buyer beware!

Two years ago, I purchased two new phones on a BOGO promotion. We had two lines already but needed a new line to qualify. We were advised to keep one line but would need to activate the third number. We were also advised that we could discontinue the unused line once everything was set up (it was a line with no phone). We did what we were advised and then set up pre-authorized payment.

Worse customer service ever, and bad internet connection even when I paying for unlimited plan. Stayed waiting online every time I call for close to one and half hour. I feel the reason they ask first for your account information to determine who they will help fast and who will hold.

Let me start off by saying that I normally don’t post reviews. However I had to with Verizon. I have had Sprint, Tmobile and AT&T. Verizon phone service is great however their customer service is the worst I’ve experienced. I traded in 3 older iPhones for new iPhone 12’s. I had issues with one iPhone and the credit for my trade ins. I spent a total of 37hrs on the phone (obviously broken up into multiple days in a 20 day span). I would had to call multiple days in a row only for my problem not to be solved.

Customer service call is horrible computer. Kicked 5 times. Finally get a person. She removes phone line. Not supposed to. She hangs up. Call back. Doesn’t get fixed. Transfer to another and get hung up on. Phone Service is worse than it use to be, now customer service doesn’t exist. Very dissatisfied.

It is so hard to talk to a rep on the phone. If you leave a call back time, they don't call you back. If you want to talk to a rep, you're on hold forever. The service is good but the customer service is terrible. Do better.

Well, I paid $65 on my Verizon prepaid account on 01/31/21 and here we are on 01/01/21, no live agent, VERIZON TEXT SAID MUST PAY $65 TO RESTORE SERVICE, SO I DID, AGAIN! And needless to say, I'm owed money back! I'm worried now that there are some wrong doers working in Verizon.

I was double charged 2 different amounts totalling nearly $900.00. When I called in to reverse one of the payments I was told 3 to 5 days. On the 5th day I was then told it would take up to 12 days to process. When I asked to speak to a manager I had representatives hang up on me multiple times. I never once received a call back. When I called back the 4th time I was finally transferred to a manager who couldn't do anything. The company took no responsibility for its mistakes and I will end up with fines that could have easily been avoided. Because of Verizon I will now be well over the 450.00 in debt that I don't need to be. All during a pandemic and economic crisis. I was with the company for over 10 years and this is the straw that broke my back. I am switching service providers. I highly recommend that no one signs up for their service and can gladly give other reasons they do not deserve your money.

After costly data, we decided to transfer to **. Verizon said they unlocked our phones so we could transfer. After spending literally hours in Target trying to do this..we decided to just take new phone numbers. Verizon never canceled our old numbers but charged an access fee even though we paid off the phone and changed carriers. It took 3 phone calls to make them realize we had a zero balance. We think this is not a very good way to do business and will never recommend Verizon.

My husband and I has been wanting to transfer to Verizon because of the coverage that they can provide especially when he's at work. We tried to transfer 3 years ago but because they want us to purchase new phones when we just upgraded our phone from another carrier we walked away and said we will try again next time. The next time was 3 weeks ago. I talked to a representative online and it was great. It was a Thursday, they wanted to verify my info but the link provided to me kept giving me error so I emailed them back stating to please send me a different link. No email back, Monday comes along and our order got cancelled. No email warning, no calls, just cancelled. Called the next day, started over, discounts was not the same but I just want it over with so we moved forward with the 2nd order. To avoid my order being cancelled I was verified by 2 fraud representative and verified my information twice. Great.

Recently went into this Verizon (Berlin Vt US 302) to purchase jetpacks for internet as we do not have conventional internet options where we live. We were then told we could get a better deal if we traded our phones in so reluctantly I agreed. I was given a Motorola Edge plus as a trade-in option and against my better judgement (having had a Motorola before) I agree to trade my Note 10.

My neighbor across the street has a Verizon account. For some unknown reason his bill has my address on it. We have taken his bill over to him 3 times, notified the post office twice and talked to Verizon 3 times. This has been going on for 8 months. Verizon says there is nothing they can do so we should continue to take it to him. We are senior citizens. Why should we have to get out in the snow, ice or pouring rain and risk a fall that could be critical to take him his bill? Why can't they take care of it. We have gone out of our way for 8 months and we are done. We have lived here 35 years so it is not a case of forgetting to change addresses like Verizon suggested. And it is not my job to take him his bill every month. We have even sent it back to Verizon twice with not at this address on it and they continue to send it here. Stop! Customer service was no help either.

So I go in Brevard Rd. Asheville. Some woman helps me. I am only there to see about up upgrade on 1 phone for my son's Christmas. The woman tells me that they have a promos going and sales for the holidays. So she tells me that I can get a fourth line for my other son with free I phone. So I know I have to pay 45 month now because she put us at unlimited data then I have to pay 15 each phone for insurance in iPhones. She said that, "If you set up auto pay that's saving the insurance" on the 3 iPhones we have. So get this we already had 2 iPhones and Samsung. I was paying 189 a month.

My husband and I signed up with Verizon two years ago due to not having to purchase a phone out right and could make monthly payments. We are told that we would pay $200 for our two lines. After about a year, my phone started glitching and I was able to upgrade. I upgrade to the iPhone 12, not even the newest iPhone. This month they are charging us approximately $390. For the last four months our bill has inconsistent, ranging from $215 to $550, back down to $215 and then $300.

I contacted Verizon in regards to my bill. I asked them why it was showing that it was not due until Feb. when I had not paid the bill for Jan. They told me that the automatic payment would not come out in Jan because I changed my billing address in December. However, after I had made the manual payment so that my bill was not late. They DID end up taking the automatic payment as well. Therefore, I no longer have money to go to the grocery store and have to figure out how to feed my 1 year old. I went from having enough money to last me until I get paid to not knowing what to do, because now I have to wait 3 to 5 days for the money to come back into my account and have no money until then. Please explain how any of this is okay.... As soon as I pay off the phone I'm making payments on, my fiance and I will be switching services. This is not the first time that this situation has happened and that they have overcharged me.

In the last three upgrades I been told things that were not true. My account has been changed when I was told it would not. After raising my billing I would be told the discount was accidentally removed and can't be put back. Again today I told the rep all that has happened in the past and assured me nothing on the account would change when upgrading a phone. Well when sent the what the charges would be it had once again changed the line fee. I was then told it had to be processed then the discounts would return.

This is beyond the most expensive and slowest service ever! I would not recommend this service or plans to anyone out there. They enjoy throttling our data for big $$$$. I hope that Verizon gets sued for false advertising and throttling our services.

After 26 years with Verizon switched due to poor customer service. Verizon disconnected the 4 lines immediately rather than the submitted Jan 31st. 2 family members were left with NO phone service while out of town. Despite multiple calls to Verizon (46 min; 56 min; 2 hrs 18 minutes) with each call being disconnected by Verizon, this has not been resolved. Today over $400 charge was applied to a complete stranger's account. Verizon was unable to cancel the charge they processed incorrectly; Verizon instructed me to contact the bank and cancel the charge. Now, I have paid for a complete stranger's account & have NOT been able to pay for my own account as I was disconnected after over 2 hrs. After 5 days 1 family member remains without phone service.

I might had one of the worst experience of all customers and it's not related the individuals picking up the phone. They were actually quite nice and respectful, not helpful and depending on the agent, the story changes. The woes started when I called in to place an order. After that completed, I realized the trade-in wasn't on the order and called back to confirm that it wasn't missed. I was told what it indeed was and the only option I had was to cancel and replace the order. I agreed to the cancellation and a confirmation number, then the customer service agent transferred me to a sales agent to place a new order.

Verizon wireless sucks. I got a replacement phone... 3 months back. Put my broke one in a UPS Dropbox... Now UPS now said they don't have it and Verizon doesn't have. Now they are charging me! I have called and called Verizon about this. Well I am not going to call it Verizon customer care, I'm going to call it Verizon company care.

I was lied to. Just so they can get me on as a customer. They will charge you for every little thing. Even a reconnect fee. Hotspot is horrible and slow. Would highly not recommend using. Cricket is much much better.

The worst company ever! Here is my story.. I ordered a BOGO deal on Dec 30 of 2020.. Few days later Verizon sent me an email and asked me to upload my ID.. The link that they sent didn't work. The next day they canceled my order.. I called Verizon and got connected with their security department and together we uploaded my ID.. On that day I was told that my order is "good to go" and I'll receive my new devices on Jan 13.. On Jan 16 I called Verizon again because I didn't receive any phones.. They told me that my order was canceled again (without explaining why) and recommended to start a new process. I asked them if I'll get the same deals as I got on Dec 30.. They said yes!!..

I have experienced several issues with Verizon, since joining them from Sprint in October of 2019. All of the issues originate from the initial day I inquired about prices, plans and phones, October 16 of last year. First of all, I was promised a $550 credit for my previous phone trade-in, but later found out after sending my previous phone in, that I was only to be credited $340. I was also informed of a promotion that was going on if you brought your service to Verizon from another carrier, you would receive a $200 gift card in the mail. I still have not received that either. Both of these agreements were made between myself, my mother (the account owner), and the customer service representative who helped me the day of the sale, so I agreed to bring my service over from Sprint.

I will make this brief because it's still too stressful for me to go over in detail. I have been with Verizon Wireless for more than 5 years with all good experiences until now. I stress to you, if you ever have a problem it will be impossible to resolve. I have been one week, many conversations, many dead ends, many restarts, many repeat explanations, nearly $80 lost to me, and no phone service. Conflicting information, no resolution and completely Verizon's fault. No recourse either. You cannot talk to a manager. You'll never get through their customer service line of defense. Try to look up an email or phone number for executive offices, you won't find one. I finally cut my losses and moved on. It still remains to be seen if my new company can retrieve my long time phone number. Worst experience I can ever remember having with a company.

I was told in early December of 2020 that I only owed $34.94 on my bill, as someone had anonymously paid $340.00 on my bill. I was ecstatic. To say the least. It's Christmas time, right? So, on the 20th. of December I paid the $34.94 & had a ZERO BALANCE. About a week later I saw that my January bill had produced & it was $185.00. THEN on January 6th, I received a message from Verizon that I owed $420.00 on my bill! I was shocked! To say the least. They told me that the individual (whom they wouldn't give a name) who'd paid $340 on my bill, had sent a check for $100, which had cleared & then another check for $240, which came back as insufficient funds. Seriously? A MONTH LATER. AFTER they'd told me I only owed $34.94 & then showed me a ZERO BALANCE after I paid it on the 20th. of December? TOTAL CROOKS.

I called Verizon to advise of a switch and to turn off service. I got the run-around trying to turn off service and was passed through at least 3 different agents. The final agent still did not turn off the service and Verizon billed me $169.00 for services while I had services with another company. They bogus bill included charges that I had cancelled or did not ask for. They then sent the bogus bill to collections and though I although I disputed, it stays. Horrible company.

The day the Note 20Ultra5G was released, I was one of the first adopters. As such, I expected snafus (I had the Note 7- both times and remained a loyal Note customer, for example). When the Note 20 pen didn't write or erase consistently, I requested and received a replacement pen. when my music and photos started to be corrupted, however, I was much more concerned. The Customer Service staff at the time was great, and I had a replacement Note 20Ultra5G in less than 2 days. Now, however, the replacement is doing the same thing; it is corrupting music files and photos, while the pen only works when it feels like it. Based on my experiences with the Note 7 and the earlier issues with the 20, I expected to receive reasonable service.

I have spent over 10 hours on the phone trying to order a phone thru Verizon. I have spoken to at least 50 different people as they transfer me to different departments. It was a Christmas gift for my son and was to arrive on 12/22/2020. I called 12/23 and could not get a answer. After many more calls and the Verizon reps assuring me it was going to be delivered I got a notice that my order was cancelled. It is 01/12/21 and they promised me the phone would be delivered and it did not arrive. I asked a representative for a phone number to call her back if I did not receive the phone and she was not allowed to give me a email or phone number to reach her. I told her that I would not get the phone as promised and I was correct.

I was customer of ATT for 7 years. Then, my parents wanted to join my account. After ordering new lines from ATT, we decided to switch to Verizon because of great Rebate deals. The Verizon customer service mentioned we need to have any unlimited plans. We all got GetMore Unlimited. Then, after some couple of days, My mother changed her plan to Start Unlimited and my Brother changed to DO More Unlimited. Some couple of days after this changes, My mother's Rebate status ($450 eGif for Port in) was pending.

Called customer NO-service the first time. Auto-idiot stated no more than 24 minutes. I couldn't wait any longer and hung up after 30. Called customer NO-service a Second time. Auto idiot stated no more than 24 minutes. Finally, after ONE HOUR, I got a live person--who was UNABLE to assist me with my issue! Called T-Mobile customer service. Got a live person in FIVE minutes who was able to help me with my issue the FIRST TIME. What happened to VZW? They USED to answer calls in TWO MINUTES!

RUN. I have never been through more hell than trying to deal with this terrible system. It's almost impossible to speak to a person. Expect to wait on hold for at least 30 minutes, and then expect to be transferred in circles. Classic automation horror story. BUT DAMN. THE WORST EXPERIENCE. It's so overpriced. You could not PAY me to go back to them.

I'm a long time Verizon mobile customer and I'm moving to T-Mobile. Verizon has the worst customer service I've ever experienced. Need to change your password? - Forget about it. Need to speak to a human being in customer support - forget about it. The best thing is that T-Mobile offers more and costs less - a win/win for me.

Every year Verizon gets worse. They are bad as Yelp. Verizon does illegal actions and somehow gets away with it. Example: for a year now I've been getting charged for the phone I've paid off and if I do not keep paying them $200 a month they shut me off then I'm forced into begging customer service for more time to over pay which costs an additional $7 to speak w/ someone than another $20 reconnection.!!! Example (2) they illegally withdrew what they wanted from my bank account! YEP! No joke.

I waited on hold so long with Verizon Financial Services that I called back, only to be promptly placed on hold again for over an hour. I called back again and demanded to speak to a supervisor who couldn’t help me with my minor issue. She had to transfer me to another department, and of course I was placed on hold again. Horrible customer service.

My hot spot ran out of data (30GB). I tried for over 2 hours to get more data, only to be told on the internet that it wasn't possible. When I called business sales, I was able to talk with people only to get two contradictory messages - 1 that I could get more data with another hot spot and another saying it was impossible. In the past I purchased 2 tables, neither of which worked and which I was forced to pay for at $240 each over the 24 month contract. Also, I was charged for over 6 months for a hot spot which didn't work. The insured replacement also didn't work, forcing me to purchase another one. Fortunately after all this I was frustrated enough to sign up with a competitor for much less money and 3 times the data.

The idea of prepaid service is helpful the price would have been ok if I received what was advertised. I never get good data or “ internet” mobile. It’s basically free text and phone service not good data ever... The entire process to get started was crazy and no one knew what they were doing. Finally figured out Verizon has to reset on their end every month you renew. Don’t be fooled they try to get you to reset your phone which not only deleted important information but it doesn’t work!!! Let me stress to others the stress I went through was mostly because no one knows what they are doing at Verizon. Prepaid customer also get treated worse than others.

I’m gonna keep this short... Customer “Service” and Customer “Care” are BY FAR the 2 worst departments I’ve ever spoken on the phone within my 49 years of life. Now, that’s ONLY when you can actually get one of them on the phone. I’ve logged over 25 hours on hold with them between Dec. 8th and Dec. 31st. with approximately 4-5 additional hours talking with them after they royally screwed up my 5 line package. I spent over $4,000 in new iPhones and watches with Verizon only to switch back to AT&T. Never, Never, Never again will I entertain their service. I’d give them a ZERO if the option was available...

Verizon changed operations in services for all cell phone users from 3G to either 4G or 5G. If you had a 3G and it asks you to update your phone. Your service was abruptly stopped and you had to purchase a new phone. There was NO communication to consumers. You were also forced to pay the activation on each phone in your plan. I needed a reliable phone immediately. I had a hospice patient dying of pancreatic cancer in “end stage”. At the advice of the Sales Representative In-Store I selected Motorola Edge+. What a mistake. It has one of the poorest reviews. Further, my calls kept dropping. I reported my issues with Customer Service. I was just outside my 14 day return policy, as caring for a hospice patient I was not able to leave my home. Instead of offering a viable solution, I was given a sales pitch.

Verizon is the worst Cell Phone company I have ever seen and worked with. I would not recommend them at all. STAY AWAY FROM VERIZON. Their coverage is zero with no internet even though we are leaving in the flat area with no mountains around us and no canyons. Their customer services is AWFUL, No one wants to be responsible to resolve an issue. They told me they would give me credit which that never happened even with their supervisors getting involve, no trouble shooting or issues was solved. They told us when we were signing up that if we are not happy we can return the phones within 14 days and get full refund but that did not happen either and they charged us another $50. They said if we turn in our old phones we would get $300 for them that did not happen either. Basically they are the worst company to work with period.

Verizon Wireless does not honor their same day service which I pay for every month. I lost my phone I made my claim to find out the the phone has to be mailed to me instead of me going to a Verizon store to pick up a new or refurbished phone. I pay for the highest protection plan and had the expectation to get a phone the same day if it was lost, stolen, or damaged, because I was told from the representative and what is stated on the website. Verizon is misleading a service that they don't honor when things like this happen.

I have been a customer for over 20 yrs. This Christmas I bought a Galaxy S20 plus. The screen got scratched before I could get a screen protector on it (the one included on the phone was worthless). This happened in the first 2 weeks so I asked Verizon to replace the screen or give me a new phone. They took no responsibility for this even though I have never had any issues with phones over these 20 yrs. Their response was I needed insurance. I had heard from others about their poor customer service experiences with Verizon but this is the first time I felt it - So I will be looking for a new provider. I recommend you do the same.

I didn't think it could get any worse then whamo! Now can I say that it is even worse than the "S" word...Sprint. For proof, just make a call to them if you can. We got disconnected 4 times and they're a phone company. That was after waiting in queue for over 30 minutes. This only got worse when I asked for a usage of data broken down over the last 4 months. This is like wireless 101, No?

Switched from ATT to Verizon today due to no ATT signal at my new home. Phone switchover at the Verizon store was excellent. Tried to add 2 new additional lines but password did not work (brand new password set today)! Tried the "forgot password" function to change password. Says you need the password! Called customer service which said to log in to the online account (can't do without password)! Vicious loop. Tried the Verizon App. Said to Log in with...uh...password! What a mistake. Should have went to another carrier. Customer service is the key, and Verizon does not have it at all. VERIZON SUCKS.. STAY FAR FAR AWAY! DO NOT USE VERIZON! TERRIBLE CUSTOMER SERVICE! ACTUALLY, NO CUSTOMER SERVICE-does not exist. Can't get anyone online, on phone, on chat, or on App.

I ordered a phone back in November and was cancelled on your end not mine. I reordered the same phone again on December 12, 2020. I was charged the processing fees and no phone was sent. I called up again on December 27, 2020 to find out it was cancelled again but my mom's credit card was still charged. The person went to send me to a supervisor to figure out the problem but I was disconnected. I then went to call right back but they were closed. This is extremely frustrating at this point that no one is willing to figure out what is going on, and you spend hours on the phone to get disconnected and be told they are now closed. We have been customers for at least 18 years if not more. After this experience I am tempted to leave and tell others not to use Verizon services.

They lie and take your money. And they don't replace broken phones they selling you without you paying them. Customer support are rude and lie and no help at all. Really bad service. They won't take stuff off your bill if it's not yours. I hate Verizon.

I decided to respond to a Verizon email promotion and upgrade my sons to the new iPhone 12 mini phones. While on the phone with Verizon, I saw that one of the phones (black color) was back ordered and wouldn't arrive in time for Christmas. The other phone (blue color) was available so I asked the agent if we could update the order to two blue phones so that we would receive them for Christmas. The agent was having some trouble updating the order and ended up disconnecting me. As I'm writing this post, it has already been a 3+ hour nightmare.

My wife and I ordered 2 new phones plus a new data plan for us each. The customer service was so bad, we canceled before the order was finalized. Spent 2 days on the phone, multiple trips to the store, and dealt with rude employees. We immediately switched to T-Mobile. I was deployed overseas with the Air Force, and they refused to help my wife who was stranded in the states. They will never have our business again. Buyer beware.

I have been trying to get into my Verizon account all morning. I recently reset my password through the .gov site. It was refused. I have reset my password twice through the .gov site trying to get it to work. Refused every time. Tried to chat. Can't get to chat without logging in. Can't log because password is being refused. That is the problem I need to resolve in the first place. Tried to call. They asked for a pin. Husband changed the pin yesterday. It was also refused. I am livid. They are giving me no option to resolve my problem. I hate Verizon with a passion. If there were any other phone service in my area I would never do business with them again.

I attempted to port into Verizon prepaid, it failed due to an error, I gave up on Verizon based on the customer service experience, and verizon refused to refund my money. I spoke to one rep (Asian accent) who was too dumb to figure out what I wanted and she said it was impossible to refund so I should file a claim with my credit card. I called later and spoke to another rep (Asian accent) who told me she would not allow me to get a full refund, but she would see if she could refund anything at all, then I ended the call because she was not nice about it. Bottom line, I never even ported my number or used their service, all they have done is mail me a sim card, yet they tell me they can keep my first month's payment.

I have spent over 6 hours trying to get them to honor their words. They still won't honor what they have told me. One person told me I was taken care of and the next said it's not possible. I am working on my exit strategy as we speak. I have been with them for YEARS and they don't care. It's all about the buck to them. If I could give them a negative star rating I would. -5 seems to be a good fit for them. BTW coverage is phenomenal. Everything else sucks!

I was told by the salesman that in moving my iPhone and iPad service from T-mobile to Verizon the activation fees would be waived. My first bill, which I received 2 days after activation contained 2 activation fees totaling $80.00. I've been on the phone now on hold for about 10 minutes to talk to a supervisor and was just disconnected.

Verizon takes economic development subsidies and challenges the assessed value of their facilities in order to lower property tax payments. We get zero service in most of rural Montana, yet they claim to be improving American lives with 5G, Just pay your fair share of taxes, so I who don't get coverage don't have to pay more than my fair share!

I have been a Verizon customer for years, recently my phone failed, so I went to a verizon store to purchase a new phone. I inquired about offers I had received from verizon for purchasing a new phone. I was informed by verizon rep, no offers were available to me. I needed a phone, so I agreed to the best plan offered by salesman. My rewards had $5.00 in account credit total, not the rewards sent to me. I had insurance which I was also told provided me with $8.00 in credit for a new phone, I paid more than that amount for the insurance.

They are rude and vindictive even the management. I called the manager of a store and by the end of the conversation she was yelling at me over the phone after I told her she's unprofessional and should not be a Mgr. Another time I called about a late fee 1 day late as I was in the hospital Heart Cath! No sympathy and then ran another credit report after 11 months to put a ring on my credit. Vindictive!

Verizon's coverage is what made me port over 5 of our T-Mobile lines over to Verizon. More expensive but wanted better coverage. Boy, did I take TMobile's excellent customer service for granted. It is SO hard to get a live person with Verizon. Trying to use the online chat sucks! I am so frustrated as I have not been credited for port switchover. I can't make sense of the bill, guess what, you can't get a person on the phone. It automatically switches you to an automatic bot that forwards you to online chat. Only time you can get a live person is when you want to purchase something. That stinks! Their website is so abysmal as well. Keeps timing out while I'm chatting and we lose the chat session. What in the world, Verizon! I thought you guys were way better than this!!!

Buyer beware! Good coverage-yes. Good people at the store, yes. Extraordinary expensive prices, yes. If you need help of any kind, be prepared to be jerked around a lot. I was on hold today for 1 hour and 23 minutes! Then transferred 3 times before talking to someone that said they could not help me. I accidentally put In The wrong routing # when filling out auto pay. They then said I had to come in and pay cash from that point in for the next 6 months. I asked if it could be fixed “No”. Advice- don’t make a mistake putting your routing #!! Then they charged $25 Bounce back fee from the wrong routing #. I was told I would get $150 credit card. I did but decided to change carriers. I was weary of someone trying to figure it out. Back and forth into the store multiple times to no avail! So changed to Straight talk.

I have been a faithful Verizon customer for 18 years now. My husband recently had a phone that was malfunctioning. I called Asurion, to report a claim, and was asked if there was any "visible damage" to the phone. I reported there was a "small crack on the back bottom part of the phone." I was then told by an Asurion agent this crack, that had been there for several years, was NOT the reason why the phone was malfunctioning. I was transferred back to a Verizon agent. The Verizon agent said this was incorrect and I did, in fact, need to file an Asurion claim. I contacted Asurion, again, to be told that the Verizon folks just did not want to do their job. I was advised that I had insurance through Verizon and would need to use it, to get a replacement phone.

It didn't last 5 years. I've only been with two companies AT&T and Verizon. I have no idea why I went with Verizon. I have something wrong with my phone. I brought it to the manager's attention. She was rude. Recently ended up in the hospital. My bill was one day late. They charged me $5 but they wouldn't waive it and she was condescending and rude to me.

My husband upgraded to a new iPhone. I called and asked what deals would be available to me to upgrade. My phone was old, so not a good trade in. Nothing was offered. After checking weekly for deals, and told there were not any, I called in and asked again. After thanking me for being a loyal customer for 7 years I find out there is a two for one deal that I was never told about. This deal can be retroactive for 14 days from my husband's upgrade. Well, it was day 16 and they would not bend in the two days. So much for being a loyal customer having any real value to them! They have the worst upgrade deals and obviously are not interested in making their customers happy customers. Will probably bite the bullet and change over to AT&T.

Have been a loyal Verizon cust for 12+ yrs. Due/offered upgrades throughout my time with them. I believe "if it ain't broke" don't fix it so I never took them up on the offer of a free upgrade to any of my 3 phones on my plan. On Nov. 19th I rec'd postcard type mailer stating yet again I was due for an upgrade. Since my phone is the only one that actual NEEDS to be replaced/upgrade etc. I made the call---very nice young man assisted me. Successfully ordered the phone that was offered (at no cost). GREAT!! Or so I thought. Called Verizon today to see where my "new" phone might be as I have yet to rec. it.

I went to the Verizon Wireless store to see what the differences were in the S20's. Person didn't want us in the store and didn't even try to help. We were told that the only difference was the camera. I specifically asked about SD cards and was told that they all came with the slots to put one in. Wrong, Wrong, Wrong. I ordered the S20 5G and there is no slot. I had already spent 3 days transferring my data from the old to new phone as the store will not allow you in to help with new phone so I didn't want to return it. Tried to discuss with the store manager but he never returned my emails, went to the store but he was unavailable so I left my name & number, again he didn't bother to call me.

They do not attend you, they leave you on the phone for 2 and 3 hours they pass you from department to department. I placed an order with them and when I saw that it was delayed I called to see the status and they do not know anything, supposedly the fraud department put a stop on the order due to lack of a document and then they say that they cannot verify the company 5 years ago we are in the market and we have everything in order. We regret that they call themselves the best but they have dissatisfied customers, the truth is a shame that such large companies do this to you. I do not recommend them at all. They have the worst customer service I have EVER contacted.

Hold times are crazy long. Difficult to get a real person on the phone. They transfer you around, put you on hold forever or disconnect you and don’t call you back in most situations. The information on any subject will change depending on who you talk to. It is extremely frustrating to deal with this company. The issues are too numerous to list. It’s sad. I have been with this company for 20 years and the service on the phone gets progressively worse from my experience. I have taken screen shots of lengths of time on hold and also of how long I am on the phone before my issue is resolved. It’s shocking!

My Verizon trade in and customer service nightmare: I was lied to about promotional trade in value on my account by local Verizon store manager and chat agent. Customer service did not return my call and my situation has still not been resolved. Sunday: Went to local Verizon store and manager said I have offer on my account which allows me to trade in my phone and get $579 off new phone. I agreed to move forward and manager transferred my information onto new Iphone 12 Pro max, charged me tax + upgrade fee. After I paid, he went onto my account to print label to return old phone and trade in label said $100, so I questioned it. He chatted with chat agent and confirmed that even with that I still have $579 promo. I took a picture of the chat with Verizon confirming the $579 for proof in case I needed it, thank goodness.

We moved from Verizon Wireless to **. ** cancelled the two numbers as of July 1, 2020, but Verizon refuses to acknowledge one of those transfers. It continued billing for that inactive number for three months and I had to pay over $100 in order to get the account cancelled to prevent continued billing. Verizon's phone answering response is horrible--awful screeching canned music. If you wait over an hour per call, you might finally get a human, who in our case each time claimed Verizon could not help us because ** was at fault because they did not notify Verizon Wireless about the number cancellation. We know ** is telling the truth about the notification because we were on speakerphone when the transaction occurred. If anyone knows how to reach a human at Verizon Wireless who can rectify this situation, please advise.

Does VZW still employ competent and/or human customer service agents?! VZW used to be worth the extra cost, better wireless coverage AND if you had any issues you could always a reach an experienced HUMAN in just a short, tolerable wait time. THOSE DAYS ARE GONE! Ordered a phone online over a week and half ago. Website said, pick up today in store? I said SURE! THREE days later, still no 'ready for pickup' confirmation. Called store. We do not have that phone, no plan to stock it, call customer service. Customer service said, "Let's cancel and reorder it ship to your house." SURE! Well that action froze the account to where I cannot place an order for anything. TEN DAYS and over FIVE HOURS of VZW calls, mostly hold time of course, and still no phone and no ability to order. CONGRATS VERIZON, you just bumped TIME WARNER CABLE AND SPECTRUM from the throne of WORST CUSTOMER SERVICE EVER!!!

The issue I have is my attempted to be transferred to a supervisor on countless occasions to resolve the issue I have with Verizon wireless over charging me for international charges. I was even charged for international charges two days that I was in the US. They have refused the transfer me over to a supervisor. They continue to waste my time by having me on hold only to transfer me to another representative that is not a supervisor. The reps ask me the same question, which is, why are you calling and can I help? No, you cant help me if you cant give me the money that was stolen from my account. Every time I call, I am on hold for over 2 hour and no resolve and no supervisor. Terrible, terrible service to a loyal customer that has been a customer for over 14 years. I have been transferred three times today. I am currently on hold with her now for an 1 hour and 25 minutes. I believe it is time to switch over to AT&T.

I’ve been a Verizon Wireless customer for 25 years. Always had the best service from them...'til now. It is close to impossible to get a human being, they want to do virtual chats and online troubleshooting. I was on the site with their robotic helpers. 2 hours today, never got my issue resolved. Another experience like that, and I’ll be looking at other providers.

Got a S10 in April/May, had insurance right off the bat. Phone had "bubbles" or scratches on the screen. Called them: "No problem, you're covered ", sent another. Along with this "other"... device were the instructions/box and shipping label to be returned, I did. Along around late August early Sept I got a bill... for the "non returned device". Called them up, went through the WHOLE thing(s), said they'd investigate. Then... for the past 3 or 4 months... pure hell from the CSR (with ONE exception). Began by cutting off my services, called them, back on... around 2 or 3 weeks later, off she goes, again... and on and on until!!

Customer service workers, don't know their jobs or know products. Furthermore you pay for tech coach, but reps lie and they are only technology support. Go elsewhere, they are pricey also, look at other providers.

Verizon Store Sales Rep at Belvidere IL tried to sell me a promotion by adding a fake phone (in the 312 area code) to my account which adds $47 monthly payment to my payment when I was buying an iPhone 12 in November 2020. I've been trying to fight that fraud since I've called in November!!! The charge is still not yet removed by Verizon! Shoddy and dis-eatable business approach by both business and sales person!

They bring you in with promotions, then they give you a quote for a monthly bill. They tell you that the quote is relative. Fine, taxes do vary. They experience I had was I spent hours on the phone with telesales for a new phone and they told me that the promotion was good and they could apply my device dollars. Never did that. Then to get the bill corrected I had to call back 5 times and then spent about 2-3 hours for each call trying to get my bill corrected. The bill was quoted at 81 bucks a month. I get my next 2 bill for 109 and 104 bucks. They tell me they will give me a monthly credit. It wasn't to the price quoted but they said they would do an investigation and call back. Never called back.

The kids GizmoWatch 2 I would not recommend! We purchased this for my 10 year old 3 months ago.. We are currently awaiting our 3rd replacement. First one stopped charging, second one won't turn on and now waiting for the 3rd to come. Seems we have to call about issues monthly. So if you're looking for something you have to continually call about this is great! Never again will I purchase anything from Verizon again! If I could rate zero stars I would.

I was a Verizon customer for over 20 years. Recently, I caught them continuing to bill our family for services we cancelled back in June. The Fios group is a “different Verizon” (per Verizon). I cancelled our TV Service when we purchased smart TV’s. Notified Verizon on June 13. They continued to bill me through October - totaling over $700. I never saw a single bill, but got suspicious when they kept texting me threats to shut off our internet - my kids attend school remotely due to Covid, so I just kept paying. When I finally got angry, I called Verizon. Was on phone and text for hours. They kept telling me I owed nothing... yet were sending me texts demanding money.

I spent more than 3 hours on the phone with Verizon customer service with no resolution. I m replacing Iphone 12 with 12 pro. I was provided with the link to pay for the order that I placed over the phone and the link failed to bring me to the payment option. I was getting a run around for 3 hours trying to fix this issue and trying to make a payment. At some point Supervisor Andrew got involved but did not help me as he dropped my call, never called me back. The last representative that I spoke to was not helpful and when I asked for her ID number, she first said she didn’t have one but then she said she had 2 ID numbers and was asking me what letter it starts with. Then she said she would transfer me to another supervisor but disconnected my call. Extremely unprofessional customer service in all departments.

I have spent multiple hours on the phone with customer service back and forth. I have spoke to employees of Verizon that have reviewed my bill. They are trying to charge me $360 for a trade in for a so-called upgrade that I have and also charge me an upgrade fee for a phone that I never bought from them so there would be no need for a trade in. They took it off once and then for some reason for the $360 back on there so are currently trying to charge me over $400 on my bill for servicing never done and for a trade in that they are not supposed to receive so my advice is to look at your bill closely.

Not only is the phone service spotty, but the moment I became a Verizon customer my crank calls doubled. The company is a mess. The sales people gave the wrong information and signed me up for service that was $100 a month more than I agreed to. Then it took me HOURS talking to 4 different customer service people before the problem was finally addressed. They won't speak to an assistant either. Unless I order phone service for her as well! So, no way to get out of Verizon Limbo. Because I joined for a buy one phone, get one free, it will cost quite a bit of money to be done with them as I'll need to buy the second phone in full. Yet I'm consider it as it may be worth the peace of mind. Wish I'd read these reviews before choosing these folks. Truly the worst experience I've ever had with a phone company.

Tried to purchase a cell phone. Nothing but the run around. Stay away from Verizon! "OH your order was placed," meanwhile no phone was ever delivered! "will get back with you!" No return call either!

Terrible experience. Ask them for a print copy of your contract with final price before you signing. Don’t trust discounted price on the phone with the contract, In two years you will be paying more for the phones than regular price. My cell **. After spending so many hours on the phone with Verizon, trying to find truth, finally cancel their service, paid all fines between $500 and $800 for 4 lines and move to T-Mobile. For two months I have their service I don’t see a difference and paying $100 less. Verizon customer service is the worst service I ever ever had.

I am being charged for International Calls that are obviously not international. I called them and the first night I was 5 hours on the phone. At the end, they sent me to about 6 different offices or departments. None knew what to do. Even when I pointed out that the numbers were the same ones over and over and that their system sometimes flagged them as international and sometimes they didn't. About 4 days later I check on it and there is still no resolution.

Who knew if you buy a phone from Verizon under a promo, say BOGO free or BOGO for $200 that you are not getting a free phone or a $200 phone but basically just agreeing to stay with them 2 more years or pay full price for the free/200 phone on top of full price for the original full price phone? Basically the "free" is nothing more than word play???‍♀️. Please do not expect them to explain things fully, as hard as it is on their small hand-held tablets you be sure to read every word of the contract, don't trust. Verizon trains their workers fully and have dont know what they are doing or care about anything but the sell...Read the fine print...They will lie and or screw you for their best interest!!

Sales will tell you that you are eligible for promotions. When you never receive them and call back they tell you the wrong information was given and there’s nothing they can do. Do no trade in a device. If they cause damage to it they will say you sent it damaged or that it was damaged while in transit and that there’s nothing they can do. Then they keep your phone and do not return it.

Ordered a new phone. I am a 20 year customer. It Never Arrived. Spent over 2 1/2 hour trying to contact customer service. I was never able to get them. Was on Hold for over 2 Hours. Stay away from this Company. It Sucks!

Absolutely the worst wireless phone service! I had to make an emergency call to my son in Hong Kong. I use the WhatsApp application on my Verizon phone to reach him. I discovered I could no longer use this app because it had to be updated. I called the customer service number for a live representative and waited over an hour, then I was disconnected. I would not recommend this company. If it were possible to give them a zero rating I would.

I went Verizon to upgrade my phone to the LG Wing. I ended up taking it back due to the phone reading everyone who picked up my phone fingerprint. Well, I’m on my second one and it’s doing the same thing. So on Thursday, I called customer service and asked if I could take this one back cause it’s doing the same thing and they said yes by Saturday. I went in on Saturday and was told to come back Monday because no manager was there. I advised them that that would be past the 14 days and they said it would be fine. Well, I got there today and it’s not fine. They now claim that it’s past the 14 days and I can’t get another phone because one I already did an exchange and two it’s past the 14 days. So, I’m stuck with keeping a defective phone and possibly doing a warranty exchange for another defective phone. I’m not a satisfied customer is the only nice way to put it.

Never expect your bill to be what Was quoted. You will be locked Into a contract that was not explained/or falsely stated. I feel scammed by my purchase and would NOT RECOMMEND to anyone. You will be scammed.

The 55 plus unlimited plan is worthless, as the throttling and disconnecting happens several times a day, usually when I'm filling out a form or trying to complete a Google search. Customer service phone calls put you on hold for a long time or try to get you to switch to the stupid chat which just takes you in circles. The cost for data is too high since I had to go to Comcast to get a data plan that was reliable with Wi-Fi, I need to reduce the cost of my Verizon wireless plan however they do not have a reasonable price.

Iphone 12 pro max was available for pre order Nov 6th 2020 5 am. So on Nov 6th 9 am I put in my order. Because I have been with Verizon for 10 years the nice man decided to waive the $40 activation fee. The phone was to arrive Nov 13th 2020. I check in on my order on the 12th, all was good. On the morning of the 13th they sent an email saying I successfully cancelled my order. What???? So I called customer service and asked why and how? Customer service is now in the Philippines (like India wasn't enough of a lesson of how not to do customer service).

They make you wait forever and just make a simple process very difficult. Waste of time and useless. To see if you are eligible for an update or even to edit your voicemail you have to have the account owner contact them which is difficult because I am in college and not at home. This is a really stupid process and someone should be able to edit simple things on their own phone and not need the account owner to do it for them.

When we submitted information for a new plan as a new customer the deal was a trade in for our phone. They said we should get $850.00. (Also, happened to aunt.) This was done all at on the same form (website) as signing up for the plan. However, they gave us a gift card for $140.00. They said it was not the phone described (it was) and oops the plan we wanted did not offer the trade in. Why did the website not say it would not work? Then it was a huge hassle to redo it or get our old phone back. They said it was in warehouse and we could not. But we could upgrade to more expensive plan. Took us a few hours on phone to get everything put into a prepaid plan. Pre-paid was great. But getting the gift card onto the prepaid plan took finding a store that could do it. I did buy refill card for $10.00 to try and put gift card on that. Would not work and now the scratch off number would not scratch off and it is no good.

I received a text message from a number stating it was Verizon contacting me about holiday rewards. I wanted to confirm if this text was for real or spam so I signed in on my Verizon's web page and tried the chat. Over an hour after requesting a customer care rep I closed the chat session and tried calling. No luck there so I went to Facebook and actually got a reply. I gave them the phone number that I received the message from, contents of the text and got a 5 paragraph reply asking for my account information. WTH, they can't verify from the phone number if the text is legit or not? I remember the last time I had to contact Verizon it took several hours to get thru to someone to fix the problem. Like it or not I am researching where I can take my Verizon phones and leaving this company.

Absolute 0 stars. Bought an iphone 12 pro from Verizon and upon receiving the phone was trying to activate it immediately. So the previous line got disconnected and new line not activated. So being on call\chat with them for about 12 hours the issue carry forwarded to next day. Worst thing is they put me on hold for almost 2 hours and the call got disconnected, they never tried to call me back to resume working on the issue, again I have to call them and start from point 0. Being a past ATT customer I really loved their service. So stay away from Verizon if you looking for better customer service.

I have been Verizon wireless customer for over 15 years. Recently I bought a new house. I was not able to get a signal nor any other Verizon customers, however my husband who still had AT&T he had service as well as anyone else that visited with AT&T. It took me an hour to get a hold of someone to find out about getting a network extender, I was told I have to pay for it as I explained that I do not get service in this area it should be free. They said they would have to “investigate it“. The investigation came back stating that the signal was fine in the area! NO it isn’t! Matter fact I have to go a mile down the road to get a signal. Tried calling back again. Never could get a hold of someone so finally I switched to AT&T. I now have a signal without having to get a network extender and AT&T service was phenomenal comparative.

Verizon is the most humiliating company ever!!! I wouldn’t be surprised if they were using others' personal information like credit cards, Social Security, and etc. They will try and bait you in to tell you that you’re approved and then after a couple of days you’re denied again! From sales, to customer service, to the fraud department it’s horrible!!!! I placed an order on 10/10/2020 here. It is 11/11/2020 and still no order!!!! I sent in ID VERIFICATION to prove it was me, sent in mail pieces, I was lied to at least over 20 times telling me that my order was on the way and the shipping will take 2 business days through Fedex!!!

Updated on 11/12/2020: Just wanted to take this moment to express how not happy I am for Verizon blacklisting a phone I fully paid for and have been using and spending with them for around 4 or 5 years now. I have no service in an area that shows service on their map. As a lot of my friends know... I have health conditions. Standing/walking/sitting and being anywhere long term affects me. This happened 3 days ago. I have not been able to get the bleeding in my kidney to calm down since having to stand and drive between Verizon and AT&T for 6 hours. Also had logged in 8 hours of call time which included around 6 of those on hold only to be hung up on 5 times.

It is the worst experience I ever had. They have the worst customer service. I had 11 lines with them and I cannot wait to finish my contract. To cancel all of them, they do not appreciate you as a customer and they will never tell you what is written in fine prints, and specially the you drop your phone and you want to replace it.

Hello, I have been a customer for around 10 years signal have been wonderful until 2 months ago, my job requires cell phone usage, now I don’t get signal at work, drops calls get text message late, and no one in Verizon can’t tell me what’s going on. I think is time to change.

Been a customer with Verizon over ten years. Have never had a bad experience with any representative. Always professional and caring. Prior to coming to Verizon I had Sprint and AT&T customer service was rude and demeaning. Ten years and not one single incident of unacceptable customer service from Verizon. Always willing to assist the customer in a professional manner no matter the circumstance.

Worst customer service ever. I spent over two hours trying to get my phone data transferred to a new iPhone and then having my phone line activated. I could’ve paid $30 to have this done but I figured it would take very little time and I did not feel like giving the Verizon store in Munster money for a 10 minute task. Indeed that’s all it should’ve taken. But there are no humans readily available, and the automated process did not complete. So I spent two hours trying to get my phone line activated. Most of the time was spent waiting for an agent or for an agent to respond.

This morning I had the pleasure of speaking with Mark ** from Greenville, SC. Initially the purpose of my call to Verizon was to retrieve a return label but I had explained to Mark that I've been very unhappy with Verizon for weeks due to many reasons. He took his time reviewing my account in detail. He was very informative, helpful, pleasant, and understanding of my frustrations. He repaired all the knots on my account and assured he would follow up to make sure everything would fall in place seamlessly. I wish all the Verizon representatives were as knowledgeable, professional, and enjoyable to deal with as him.

Wanted to trade in two old phones from my account for the new ones. Verizon promised me $350 for trade-in per phone in writing, however when the phones came in I found out that no trade-in was set up at all. Called them and Verizon refused to honor their commitment event though they could see it clearly in transcripts. I lost 6 hours of my time and feel cheated. I have been with Verizon for 19 years but no more. Beware!

I have been using Verizon 4G for a couple of years now at a cost of $70.00 a month+ tax which comes to over $75.00. I don't know what's going on with it, but it used to work decently at my home. Even on hotspot. They've started throttling it so bad off and on for the last 6 months. At times it's pretty much pointless to try to use it. You can tell it's being throttled because when you test it, the speeds will kick up to several mbps which is where it used to stay all the time, then it gradually falls all the way back down to around .15 to .20 ( no not 1.5 or 2 mpbs). I mean .15-.20. It won't go back up either. I can reset it over and over and they do it again. It should be illegal for them to throttle it like this especially for what we pay.

My husband and I have been customers of Verizon Wireless for almost 20 years. I purchased an iPad Pro 2017 and this year, the iPad started having charging issues. I asked the representative to repair my device, stating that I did not want it replaced. The representative ignored my request for repair, did not tell me repair wasn't an option! They immediately sent me a "certified like-new replacement" which was a broken piece of garbage that only lasted one charge. Whatever, right? I under the impression that I was going to get my iPad back, repaired.

I have been a customer with Verizon Wireless before they were Verizon wireless. I have never felt so uncared for by a company. They make me pay top dollar for a new phone while giving new customers the phone for $100 for two units. Then when I get the phone, there is no support for that phone on the website.

I have been a Verizon wireless customer (3 lines) for 15 years. While the actual service has been good (cell phone coverage) the customer support has been abysmal - and I have wasted more time with their "support" than I have with any other company in the telecommunications sector. The thing that has, over the years, held me back from changing cellular service companies has been a concern that I would find whatever new service I got would have just as bad customer service and not have coverage as good as Verizon's. I have dreaded having to call their customer support for any issue - always an irritatingly huge waste of time regardless of how simple the matter was.

I have been a Verizon customer for over 5 years now. When I initially got the service, it was excellent. However as the years passed the service performance started going down. I started receiving dropped calls, people telling me that they've called & I had no knowledge of it, not receiving all of my text messages & now, when people call my phone going straight to voicemail & officially today, (10/29/20) the internet is buffing so bad that I can't even use it, but let me explain my frustration in more detail.

If you are thinking about Verizon for iPhones and iWatches, you might want to read this. I want to start this review by saying that everyone I was on the phone with, especially Heather, was helpful and patient. However, setting up cellular service on an Apple Watch with Verizon was not only frustrating but enormously time-consuming. I spent over seven hours attempting to set up ONE Apple iWatch 6 with absolutely NO success. SEVEN hours of my time that I will never get back, Verizon needs to compensate me somehow.

I've been a customer of Verizon for many years and generally happy with them. Yesterday I decided to upgrade my phone. I called Verizon to assist me at approx. 2:15 in the afternoon and didn't have this purchase completed until 7:15 that evening. 5 hours of problems just getting a new phone ordered. I spent the 1st hour placing the initial order, then there was a tech. issues on Verizon's side allow me to complete the purchase. I will not go into all the 5 hours work of details, but I had to keep calling back, talking to different departments,. Calls were dropped, reps told me they would call me back that didn't, so would have to call again, get transferred again, go thru the story again. It was a nightmare. Finally a fellow named Ken got the job done. I was wiped out.

I am shocked at how incredibly bad my experience has been with the customer service department at Verizon. I called regarding what I thought was a simple question about a new account I had opened opened two days earlier. What happened was unbelievable and changed my impression of the company forever. Every customer service rep I spoke with was afraid to ask for help -- I spoke with 5 reps in all. Instead they say they're going to forward you to a specialist or "escalation". In reality, you just get another poorly trained rep who knows very little about what's going on.

My family has been with Verizon for 11 years, been overcharged, had to dispute charges, impossible to get to customer service, bills look different on website, information not updated, hidden fees and charges thrown in there, wrong shipments and charged for their delays. If you need to change anything, don't bother going in to the store - they cannot help. Call and there's a whole series of steps that waste time. Rarely the phone customer service is helpful - usually very rude if you can get them.

My parents have an account with Verizon. They suggested that I also join their account because the service was supposed to be better than Red Pocket Mobile, my carrier at the time, and also the price was only supposed to be $18/month compared to the $15/month with Red Pocket. I switched. The service coverage was exactly the same as Red Pocket and they lied about the amount it costs. It was $38/month and not $18/month. When I wanted to switch back to Red Pocket, I was on the phone with Verizon for hours just trying to get the transfer pin. I had to call back multiple times because a customer service representative was unable to find the transfer pin. After finally getting the transfer pin, again, it was a whole other job just to work with Red Pocket for switching back. But I highly recommend Red Pocket as an alternative for Verizon. Verizon sucks.

I spent literally 5 hours on the phone to order a replacement phone (if you have been to a Verizon store you will probably know that this is a better waste of your time than going to a store)--after hours and hours and hours--we finally got to the part--I had to pay $102 dollars---no problems---then what a surprise when both my credit cards were declined--then 2 of my co workers---I was irate to call my bank only to learn Verizon had declined them and never sent them to the bank--3 supervisors set call back times---none did. How hard is it to purchase a phone???? Ridiculous. They dont have zero stars--and that is with the best coverage.

I'll keep it short. If you have any problems they tell you call c.c. You call they send you to a website. Website tells you to call. Over and over. It's impossible to actually reach a person. Horrible service. Can't wait to get out of this contract.

I have only had difficulty with Verizon, not always their service as far as network, but their customer service and their billing services. They have added in a new feature called "estimated billing" and are not claiming other customers along with myself are delinquent in payments because of their ESTIMATES on bills that haven't even been sent yet. I have multiple screenshots of due bills and what I have paid, I even track my billing dates and they still claim I am the problem, not their system.

I have been with Verizon for over 20 years. They were always the most expensive but I put up with this because of their supposedly better service. But I have never been so hassled by them until the pandemic hit. Before, I could be a month late on my bill before they started sending me "Friendly reminders." I always paid and we had a good relationship because they knew I was a trusted long time customer. Since the pandemic, If I am one week late, they start sending Threatening Shut off notices and my bill has mysterious charges that I never noticed before. When I call customer service, they can not explain the charges.

I switched to Verizon from another carrier on September 19th 2020 under the Promo that if you brought your own device you get $450 per line. I was told in store this was an online promotion only. So I went home, got on the Verizon website through chat with a customer care rep, who had me fill out forms and walked me through the process. We spoke several times about the promo and she told me the original plan I had been quoted in store, did not meet the requirements for the Promo, so I had upgrade to a "premium plan" which would be $180 for 2 lines. I agreed, & when the process was over & chat was about to end, I asked again, "What about the $450 promotion?" She said that I would receive the gift cards in the mail.

Try getting in touch with ANYONE besides new accounts. Forget the chat window, that's a joke and a foreigner will spin your head around in circles. They over charged me by $70 and I can't get through for the life of me. I challenge you to get through to a person in Billing. a total of over 2 hours, 4 disconnects, no help from chat. Go! I'm switching to ATT Wireless tomorrow.

First let me say the service itself is fine, it is the customer service that sucks! I called on Saturday to pay my bill and to set up auto pay. I spoke to Anthony who was helpful. I told him I needed the payment to come out on a certain date. He said I could do that online. He then transferred me to the automated line, (big mistake) I HAVE to have the payment come out on a certain date, due to the way our paycheck falls. (My husband gets paid twice a month) Well, the automated service doesn't give you that option. It kept wanting to give me a date that they picked and they had it in their system to charge me an additional $178.00 which I did not owe. They ASSUMED I was not going to pay November's bill! I was not able to cancel it. I had to wait until Monday to speak with a human, because no one could help me.

The times I had the misfortune to call Verizon's "customer service" has not been good! Rude sub humans interrupting & even yelling rather than helping. One said she hated Americans! Disgusting pigs!!!

So sick of this company claiming to be on your side and has your best interests at heart while they take every cent they can from you. My second line phone was lost and the insurance had it on backorder for months. I continued to suspended my service with Verizon because I didn't get replacement phone so I don't need service. Verizon said it didn't have record of chats or calls so they charge me for $70 in service fee for Sep. and $70 in service fee in Oct. I had to keep paying the whole bill while call/chat in Sep. & Oct. or they would turn off my main line. My main phone I need to try to get a job during covid. They said they would fix it and adjust the bill instead I had to call again just for them to say they would credit $50 of the $140. Hate this company and their greedy ways.

Updated on 2/10/2021: This past Monday Feb 8 Verizon supervisor Marie disconnected or terminated my service after 3 other have threatened to do since last November. Seems nothing more than a game to them. To quote one rep, "We get paid regardless." For several months I been trying to get a signal issue fixed which they refuse to do despite false promises to fix it. Tickets get ignored and they just continue with their script response i.e. non answer. After every excuse being repeated and basically debunked their newest line is I'm now in a marginal area i.e. Siberia. I live a mile from one of their towers. No trees, it forest, it sky scrapers or tall buildings and hasn't been any in over 20 years.

Went into the Sheffield, Ohio location and spent $2800.00 and was offered not one promotion!!!! This location still owes me $130.00 and not refunded yet. It's been 3 months!!!! I have been back to the store 4 different times now. And still nothing.

If you like to get spam texts all day long, and a wireless service that shares your phone number with criminals trying to steal your social security number, then Verizon is the service for you! My phone pings with a different fraudulent text message every 10 minutes.

I'll start by saying I had my original account bundled with family members to get a cheaper monthly bill. All was fine for the months that we were on the plan until we realized we were using up our data too fast. So the person whose name was on the account visit the store in Dahlonega, GA to see about upgrading to an unlimited plan. She was talked into signing up for a business plan by someone named Chris - which made sense since she and her spouse both worked from home. Well, after this our situation with Verizon went horribly wrong. She starting billed for duplicate items, a couple numbers were left behind on the old consumer plan, AND my phone was disconnected!!

With covid 19 having such a large impact on business, I closed down temporarily. I called Verizon to see if I could get my bill temporarily lowered since there was no money coming in. They offered me a 90 rate reduction, but the number would be temporarily shut down. I was told that after 90 days the line would automatically be reactivated to my account. GUESS WHAT HAPPENED? Verizon dropped my phone into the system that same day. I have that number on thousands of pieces equipment, vehicles, pens, business cards. I have had the number for 29 years. Government agencies, schools, and all of our customers have that number and still use it.

Their service is horrible. Their customer service is terrible. They lie to their customers. Tell you stories. Overcharging for service and the worst phone company of ever seen in my life. Telephone Trauma Central.

The first day Verizon came to install fiber optic line, I was thrilled, despite the noise. Today, I returned home to find my driveway blocked and no one in sight: 10 gallons of fuel in open can with a missing cap, open oil cans with gravel oil, dozens of shovels, equipment & more. Piles of rocks are where our garbage cans are placed for pick up. Once men located, they told me the city owns the street, parking area, & four feet of my front yard! Verizon, with permission of Los Gatos can block my driveway & even place the equipment on my front yard—as long as on first four feet! The men noted a car parked on street already was blocking part of my driveway, so why complain about Verizon blocking a few feet: noted it is the few feet which left it impossible to leave driveway. Please know my home is 50 feet from middle school & 100 feet from elementary school. The open fuel & oil can dangerous, especially open, as children walk on street daily.

I have spent ten minutes trying to log into my account. It has twice requested for me to approve access to my account through my phone. I have went through that process twice now. I am still unable to communicate with a live person. I am a Verizon customer for over 20 years with the same account. I would advise anyone who is looking for a cell phone provider to go anywhere else for service. All I needed was a new cell phone but what I discovered is a new cell phone provider. One that has a human for customer service.

After 14 years 7 months leaving. Had great service in the early years. Ok coverage of service still great. Customer service absolutely non existent. Good luck getting to a human. I was just trying to call them to give them my updated credit card number. 3 hours l later to no avail and two rude reps but I finally get someone who says they can help. I asked them for a $24 credit given my longevity as a client and their company wasting my time. (FYI 24 dollars was arrived at a minimum wage of $8 x 3 hours). Question to any business owner. They were able to check my records and see I always paid on time. Would you pay $24 dollars to keep my loyalty?

HORRIBLE! We have been working for 10 days and counting to activate my daughter's phone... It is still not working! Each day 2+ hours on the phone troubleshooting but the end result is the same. She does not have a phone. I believe it is because we bought her phone from Sprint and didn't purchase a Verizon phone. So if you're switching companies DON'T DO IT!

Won't let us return phone case and charger-couldn't return due to pandemic. Store closed, only let you in by appt, only open on Fridays 10a-4p. SERIOUSLY? Rates are MUCH HIGHER than Spectrum. Count me out.

Overall, just a bad, frustrating experience with Verizon. Still with them...unfortunately. I switched over my line from ATT and my wife's from Sprint. Then needed to add 4 additional lines to account for our parents and nephew. Now spending upwards of $300 a month on cell phones, which I think is robbery, but seems to be normal in the industry. (Another topic, but wish someone would fix that... Mobile service have become an essential for most people and big companies are taking advantage...but this another topic for another platform).

I'm honestly not even sure where to start. I live in an area that has limited options when it comes to internet service and am stuck with their old school DSL which was fantastic 30 years ago when dial up was pretty much the only other option. Over the past year to year and a half, I have been dealing with frequent interruptions to my internet service and have had to call Verizon more times than I can count. Since June, I've had to call them nine times, NINE, due to the frequent interruptions. Three of which occurred in the last week, with each of the calls lasting over 40 minutes. Each time, their "customer service" who you can hardly understand because they're located in India and speak a broken English, apologize and promise they'll fix the issue. The service miraculously improves while I'm on the phone with them but within a week, it's back to the same issue.

I went into a local Verizon store on 7/2/2020 because my old cell phone, I believe an iPhone 6 was so slow and ended up purchasing an iPhone SE64gb and was told this would have twice the capacity and Increase the speed. It has increased the speed, but within a very days my phone was stating I was out of capacity. Also when I am getting directions while in my car the voice is silent and only shows directions visually on the phone. I took it back and the gentleman added Google photos. Week later the same message returned. Just returned from the same store with the same problems.

I bought a Note 10+. Of course I put insurance on it. They told me that if I got the home protect insurance on my account then my devices at home plus my mobile device would be covered. The agent who sold me on it was through the app. She told me since I was getting that insurance for $25 a month said I wouldn't need the $17 a month insurance since my phone was covered under the $25 a month insurance. A few days later I went to the store and they said that my mobile device was not covered under the home protect insurance. I said, "Well that was really the only thing I needed coverage for so I don't need the home coverage just the mobile coverage." They said they would take the home protect ofc and just put the mobile protection back on.

I work at an employer where employees can receive discounts through Verizon. I have worked for the same employer for years and Verizon asks I update information each year. I submitted information 3 times online, called to confirm that customer service received the information and they said they did and now I am getting something in snail mail asking for the same information. Maybe they can get it right this time and process the paperwork correctly so I will continue to receive the discount. If they are this incompetent about processing something so simple it is very difficult to want to continue to do business with them. This is not an isolated incident either. Please train your workers to do a better job and provide accountability measures when they do not.

I have had several problems with Verizon and my Apple 8 & 11 phones over the last couple of years. Verizon Services doesn’t care...I keep getting disconnected, and no one calls me back. I have tried to call the headquarters and it goes right back to tech support. Very Dissatisfied!

Why do we continue to give our hard earned dollars to a company that see sales more important than taking care of their customers? If I had the time to submit all that I been through with Verizon I would be up all day into the evening as I have been for the past 3 days starting with Sunday about a defective Note 20 ultra that dropped off my kitchen counter that is about 2 1/2 half feet from the floor. I'm not going bore you with all the long details but I would share this with you. No need to escalate your frustration to the big wigs. They don't care. They're too busy spending your hard earn dollars while they hire some small minded secretary to apologize while offering nothing but excuses about Verizon's employees in the call center sales and technical support, it what a perfect time to blame the poor customer service and no reasonable resolution to a problem with a cell that's 1299 dollars on the Covid-19 pandemic!

I spent over 1 1/2 hours Trying to ask Verizon why when I switched my activated sim card from my iPhone 8 that’s out of storage into my iPhone 7+ with lots of storage but it said "no sim" after placing it into my iPhone 7+. No human answered - only robots even live chat rep never understand English of my question. And it’s app kept telling me my password even when I changed my new passwords 3X + Secret Question Answers. So I wasn’t able to Log In. Only able to pay a bill. Verizon Is biggest Carrier yet IS TOO CHEAP TO HIRE HUMANS FOR SUPPORT. JUST STUPID ROBOTS & STUPID APP who NEVER understands & never answers.

I WOULD NOT recommend Verizon Wireless to anyone! We have done business with them for 18 yrs and they refuse to help us out with a claim with insurance that we have carried that entire time. SCAM! No more of my money.

iPhone 11 is not working correctly, I have just purchased Verizon from ATT and I wish I hadn’t! Never has my experience ever been so horrible. I have attempted to go in the store twice, been on the phone 3 times, have been promised a new phone mailed Tuesday (day after Labor Day). No Phone! I figured. They tell you you have a buy one, get one. That is a very misleading statement. If you break your contract, you pay for the phone that you supposedly got for free!

It took over 2 days, 15 customer reps, 2 managers over 20 calls back and forth to new mobile service, a trip to store that carries new mobile service to complete # transfer. And I still have no service. Verizon was not clear on the details of the eligibility for an upgrade on receiving a new phone, we weren't happy. Tried returning it, told we had to PAY for it. Yes PAY for a free phone so we did $80 just to be able to get out of the 2 yr contract they stuck us with the FREE phone. This was most worst experience and believe me, I lost count of how many times I've been mislead by Verizon customer reps.

I have been with Verizon almost eight years. I get good coverage although this last year not so much. Their billing is a huge issue. They will not bill you or change your service until the next billing cycle which causes great distress. You will not be told of all these prorated charges and suddenly you have some outrageous bill. Most people are on a budget and this really makes paying difficult. Why not make the changes immediately and make it clear what the amount owed will be? For ex, my bill continually said zero balance and suddenly I had a $400 balance when it should have been under $200, that's a big jump.

I was a victim of identity theft, Jan 23rd 2020 someone purchased a phone for 1900 dollars in my name. The Lakeland Verizon Retailer did a soft and hard inquiry on our credit report, Verizon did not ask for Identification from the purchaser or followed up with any security precautions before handing the over the phone, First off the address never matched, the phone numbers never matched of what we have found another issue I have never ever in my life used Verizon and now will never do business with a company that does not screen properly then places blame on the identity theft victim by not taking off the 1900 dollars from our credit report. They say they can not do anything about it.

I have had Verizon for decades. It's never been a good experience. That unlimited plan you have? Oh by the way, not really unlimited. It has a slow down point. They won't tell you where that point is. So during corona they sent out a message giving 15 more G to all of us, for free... then raised our bills. They have the best coverage so I have stayed. But problem with your phone? No they can't help you. Problems with your service or have a question to ask? You will wait hours on line to get a text offering roboservice then asked to log in then asked to call. Looped around and around and around going nowhere. In person you will also spend hours going nowhere. All sorts of hidden fees. Terrible. And that phone you notice has a cracked screen after you leave the store? Well no they are not going to fix that either. Apparently you have to be a psychopath with no conscience to work for them.

When dealing with Verizon's customer service about getting a charge on my bill corrected (that I was told by a technician I would not be charged for) they stated an investigation would need to occur to see about refunding the amount and that I would be contacted in 7-10 days about the outcome. I waited 10 days and no one had reached out to me so I decided to contact them through the online chat. I ended up being redirected to 5 separate representatives, all of whom did not seem to know the entirety of the situation or bother looking into it further.

Almost purchased a new phone but cancelled it once I realized I would not get the promotional discount. Months later they billed me because I did not send them my old phone. I don't owe them my old phone as I did not purchase a new one!!!! I've lost count of how many times I have txd with reps and managers who have assured me this will be taken care of. I CANNOT TALK TO A REAL PERSON!!!! It has never been taken care of and they sent me to collections!!!

Definitely will not be back with them. They are a mess. I changed agencies 5 days into the new cycle before my bill was ready, thinking that I was only going to pay for 5 days and I was wrong. I had to pay for the entire month. When I contacted customer service, Ms. ** couldn’t understand what I was trying to explained and decided to hang up the call.

These cons changed my plan without my consent, they started manipulating my connection speed or even the availability of service... I was on a "BEYOND unlimited" which they changed on me without my consent or without as little as to advise me of the change. They now limit the unlimited data to 25 gigs, after that not only that they don't throttle you down but they put you on "network monitoring" when you get no internet at all... Calls to customer support will put you on hold for a minimum of 20 minutes... Phone calls to customer service mysteriously get disconnected, they never call back, you'd have to call again and hold again... Such poor conduct.

I Live in Florida and was visiting in Georgia. I visited The Verizon store off of peach tree Industrial Boulevard in Chamblee. I always hate going to Verizon because I have never had good, helpful experiences. However I spoke with Omar and he provided solutions that were extremely helpful and affordable. He truly made this trip wonderful and not stressed. This is the first time I have ever been happy with a Verizon experience.

I have had this overtly expensive company for years. We just had to upgrade to get a wireless box for an outside TV. I bought a new $300 router, had to get all new boxes, AND UPGRADE OUR INTRANET SPEED! The first night our main box blew up. So another Verizon technician came out the second day and replaced the main unit. THE SERVICE IS SO BAD!!!! SO now I get to call verizon again and wait once more on the phone for a customer service person for OVER AN HOUR!!! AGAIN!!!! This company could care less about their customers!!!! We are more than ready to say gooooooooood bye! The worst ever and it's been this way forever!!!

I dropped my phone in a lake. OOPS my fault. I went online to purchase another phone. I got to the accept terms and I could not check the accept box. I was sent to a rep. They worked with me for a couple hours with no results. I was then transferred to a on line computer tech who worked with me for another couple hours. Well they could not make it work as well so I was transferred again. Now it is 6:30 pm and they close at 7pm. Well 7 came and I was still on hold. I decided to try in the morning. I called the next morning and got transferred to a supervisor or something. Some body that had authority. They saw I had been a customer for a long time and bypassed the authorization.

I was with another carrier for 12 years. The service was spotty. Was told Verizon was better so I ordered my phones and paid my taxes and thought was set up. Was assured seamless carefree porting. That was mistake one. I got phones. Realized on paper they had ported the wrong number. Was off by one number. I called customer service. The idiots cancelled old phone and new phone was not on due to them putting wrong number down. After 2.5 hours with no phone it was fixed, I was told that was a dummy number. Ddd thing is when I’d text that number showed up. How was it a dummy number.

I originally switched to Verizon from Sprint in search of better service. The service was in no way better, however my bill doubled in price. Aside from the low overall value, their customer service is a joke. I cannot stress this enough, it is laughable. I have been trying for months to get an issue resolved that VERIZON CREATED IN THE FIRST PLACE. The day I started service, Verizon submitted FOUR INQUIRIES to check my credit. This is obviously an error, and I can only speculate how it happened. But the heart of the issue is their absolute poor quality in customer service. Cannot state the importance of saving your time and going elsewhere for cell phone service.

Stay away from Verizon. Not only are their fees higher than anyone else, they trick you into charges and do not tell you about them. I purchased a mobile hotspot device called a Jetpack, and it never worked at my home. When I tried to return it I couldn't because you can only return hardware for 14 days. When I purchased the agent told me it would cost $100, but they didn't tell me that was a discount and it would be a 2 year contract. The thing never did work, I never used it, paid $100 that I could not get back, $20 per month for a line I couldn't use, and when I disconnected they did not tell me there would be an early termination fee of $156. Verizon is evil. Stay as far away from them as you can. If you decide they are the best option, be sure to read every micro letter of the contract, as they will cheat you if they can get away with it.

OK to recap I have been waiting for two months to have this situation fixed. My original MIFI broke. They issued me a replacement. When it arrived it was a completely Different model MIFI with a different charger. However when the package arrived the charger was bent and broken. Yes they shipped me a broken charging cord. I have pictures but they won’t let me upload them. I immediately contacted Verizon to let them know that they shipped me a broken charging cord for a MIFI that was not compatible with my previous MIFI. They shipped me a replacement charger. However the replacement charger was not compatible with the model MIFI they had sent me. I sent them a video showing them how the charging cord they sent me in the mail did not connect with the MiFi they had sent me. At that point in time they told me to go to all of my local stores and try to find a matching charger.

Hidden fees, difficult to get help for customer service, nearly impossible to go to another network provider..Trap the customer. Service is slow/spotty and mine is restricted. They refuse to unlock my phone which is already paid off in full!!

Purchased a phone from Verizon. Received phone and tried to activate it. Called customer service and was hung up on at 7 when they closed. Got connected with a "live agent" via chat support. They couldn't figure out why my phone was to be activated in three days nor could they fix the problem. Disconnected or transferred three times and had to restate my problem each time. Ultimately the tech support told me that they could cancel my activation 3 days from now but it would take an additional 3 days to get the phone activated. I've been a customer for 20 years in ready to switch carriers. Verizon Support does not have a clue what supporting customers means.

Where do I start? Verizon is the worst. I left a message and they called me back at 6:30 am. I called them back at an appropriate time and left two messages but never was called back. Then the same number: ‭** would just call me and when I said hello, they wouldn’t answer. Weird right? So I called again. Waited on hold for 11 minutes. Then I heard someone pick up and they disconnected the call. They lost one future customer that’s for sure. I’m done with them forever.

My wife and I spent 2 days, hours on phone, to buy 2 iPhone 11's, impossible to comprehend such a dysfunctional major corporation, I can only pray for day when Amazon becomes a cellular carrier, my wife simply wanted to buy 2 phones sending them to different addresses using one order, at the sales agent level it was pure confusion, and that was just the beginning, in the end after multiple calls, "everything was set", only to have order flagged and frozen by fraud team, it's supposed to be resolved, but this company is so shambolic, god only knows how this nightmare ends, are employees not being trained? What is wrong with Verizon?

This is the worst customer service. After waiting 25 minutes for customer service I was transfer 3 times. Each time I have to wait 10-15 minutes and finally they hang up on me. This is not the first time, but it is getting worse. I probably start looking for another service provider.

It cannot maintain a motivated, consistent cust serv force from year to year. I "came back" to Verizon in early 2014. They seemed to be doing better at Cust Serv, but it still took multiple wasted calls to just get what they advertised. Six years later I'm fed up, and Verizon is holding me hostage and hassling me unlawfully over getting a port pin to port my numbers. Never again.

FIRST OF ALL THEY MADE EVERYONE WAIT OUTSIDE, NO CHAIRS IN 94 DEGREE WEATHER. Finally a guy comes out and is obnoxious to me and another man there. I ask why we have no chairs, and have to stay outside, then he gives me an ultimatum "Do you want to sign in or should I go back inside." Not once or twice but 3 times he says this to me. Then when I went inside I was hassled about how I wear my mask, I barely tuck my nose at the edge. I have lost part of my right lung due to a blood clot, and so I don't absorb oxygen as well as most people. I tell the woman and she say, "You need a doctors note." This is a phone store and they are asking me to get a Dr note. They won't take my word for it. Then the lady freaks out and say I will have to leave. Finally they win and I have to pull up the mask to get my husband's phone in for switched over to a new device.

The Customer Service is Garbage, The Network is slow for the price, Prices are #1 top most expensive and I have had nothing but problems with my Samsung S10, my wife with her S10e and I think it's very unfair to the customers to have to wait 24 months for them to upgrade or even purchase any other phones, and that if you want to pay off the one phone it automatically takes your special away and you would have to pay for the 2nd phone too. Nothing but Rip offs.

Verizon does not mess around with bill payments. Bills have to be paid monthly. Verizon was so concerned about mine this afternoon, that when I tried to clock out from my work shift Verizon routed that call to their computer that required bill payment that moment. Pretty rude.

Verizon is the worse especially for long term customers! I have been with Verizon since 2003! Current plan/phone since 2014! I called to ask about a online promotion!!!! Called “Summertime”. I was informed by the sale person that yes if I added a line and upgrade my current phone I would qualify for the promotion!!!! I order the 2 phones, both over $1500 a piece 2nd phone a bill discount broken out over 2 yrs that would equal a $1000 off the phone. BOOST MOBILE HAD THE SAME PHONE FOR $400.00 EACH! I figured I wanted to keep the provider I had and with the benefits from the “summertime” promotion I would have had additional benefits that bring the pricing close!!

I used to think AT&T was the worst cell phone company because they are so enormous and financially powerful the last thing on their minds is customer satisfaction. They don't need to think about it because they own almost all phone lines on the planet. Verizon is vying for the top spot due to their complete lack of effort to offer customer service. They are playing games these days with people's accounts by claiming all data is used up 24 to 48 hours before the next billing cycle and then forcing people to pay extra or buy up. I do not say that lightly. I know how much data is required for phone activities and when you're not playing games, watching videos or like, data does not get eaten up mysteriously.

I have been trying to talk to a representative for HOURS! They have hung up four times. I have chatted in and they said they are not allowed call me directly. They keep referring me back to the same number that continues to hang up on me.

A Verizon store couldn't simply switch one phone number to another device and told me to contact Verizon myself, so I did. Verizon only seems to support customers with the Robo-chat feature which was totally inadequate. The Robo-chat message also says I can call the number to speak to a live person, but it's basically a continuous loop back to the Robo feature. Now I can't switch my phone prior to an important trip. Absolute failure on Verizon's part to perform one of the most routine services. Recommend using any phone company rather than Verizon.

Verizon stole $30.99 from my account. When I called after a long wait I was told by a rep who identified himself as Josue that he couldn't help. He said his supervisor will call back. I have been waiting for a week for the call now.

Well get offered a promo for 2 different things of upgrade or new line. Go with new line and don't get full credit. But get told that phone was not eligible for that promo. After was told they never received phone. Service is good but promo stuff they suck at.

I transferred services to Straight Talk from Verizon after many years because their prices were almost double the price of Straight Talk and I could no longer afford to pay them. Immediately, they shut down my online account and locked me out of my disconnected accounts, telling me it would take 2 weeks to restore my access ("because they were busy"). Since then, I have had nothing but trouble with service, MMS messaging, and device (both from Verizon and Straight Talk).

In the last few months I have had a very bad experience with the coverage or the internet service on my phone, this Verizon company was very good before, now it is one of the worst companies in service, I personally have had very bad phone service, internet etc is very expensive for very poor the service provided by verizon now I don't recommend it.

Before the COVID it was hard to get through to a representative, since? It is absolute hell, I pay a sum of $600 monthly to Verizon. It takes 3 hours to get them on the phone, Their website is always crashing and has bugs, their app for My Fios or My Verizon is ridiculously flawed, as a tech company I'm so frustrated. I'm here, writing this complaint as if that's going to change or help my situation. But that's how fed up I am! Sickening, not to mention you pay for all these services and receive low to mediocre performance. Again sickening.

I have been a Verizon Wireless customer for around three decades only because of their service coverage and fewer dropped calls. It is certainly NOT their customer service. Recently, we received a past due notice for our account with automatic payment. Not knowing how any auto-pay could be late, I called Customer Service. After over a 20 minute hold, I got an agent. He checked and thought our credit card number was wrong. I told him that we would correct that immediately but was unsure how our July payment was processed and the August payment was not. He could offer no explanation. We received no notification of a problem With auto-pay until the past due notice.

I called tech support to help with recent (last week) signal loss. After bouncing me around and finally talking to someone she want to call me back to see if we could get better connection and never did. That’s the whole problem for reaching out. I have been a Verizon customer for 25 years. Ready to change.

Dishonest representatives who don't explain fees. Fluctuating charges make it difficult to follow the reasons for increases. Representatives who are rude and unwilling to reverse fees despite difficult financial times due to the pandemic and some charges that appear to be increases in services I don't use. #SHAME ON VERIZON.

I was with Com?, then Nextell cell, which was bought out by Sprint... Then T-mobile. T- system software is antique almost as far back as the 80286 pc processor... On the other hand, VERIZON can't hold on to their $$$ greed. I have two other numbers that ring on my cell, rollover numbers that T- does not change me extra fore... !!! Or is it they discount me enough where as I'm happy ¿? Anyway, Verizon will charge me 100% for the first line, 100% for the second line and -100% for the third...