Verizon Wireless Reviews

Verizon advertised a $1,000 credit in exchange my S20 for a S21, after I made the exchange I found out I'm only getting $800 - $33 credit over 2 years and they put you in their most expensive plan. I got robbed.

I was trying to switch my service providers over to Verizon and they locked me out because my credit application is locked because they locked it every time I tried to call to speak to a live representative so fair warning everybody do not call to speak to a live representative when you are trying to switch service by yourself because they'll just lock your credit application account and whenever they tell you that you got a 48-hour lock it's actually 96 hours or longer. Don't believe anything they say. All in those deals that they don't have they're all lies and **. So I personally don't think that I will ever switch service providers over to Verizon wireless. But here's a fun factor Don't do T-Mobile either. I'm paying $300 for one line.

Had just switched from Sprint (15 yrs) to Verizon. I am getting set to travel the country so I wanted a service that was more reliable. I got the phone first and was satisfied with the service. I went back explaining that I needed a hot spot with UNLIMITED HIGH SPEED, was told of this plan for $30 a month. I asked if that was unlimited HIGH SPEED because I could not go with being throttled back after using a certain amount of data. The price seemed very low and he said yes. I went with the plan to only find out I only had a certain amount of high speed and was then throttled back. I tried for 2 DAYS to get thru to someone to only be transfers to a department that was closed. The one thing that Sprint/T- Mobile has that Verizon doesn't is Excellent Customer SERVICE.

To start - I can't even contact Verizon online or off-line. Also, the quality of their service is horrible. I have all kinds of echos, bad connections and oddball audio quirks during phone calls. You've been warned

I've been a long time customer of Verizon for over 10 years now and every year the service seems to keep getting worse and worse. I have called and complained multiple times and nothing has been done, they just keep saying too many people are on the network.

My husband and I are 30-year customers of Verizon. We are RVers and travel the North American continent, feeling so lucky to have such great coverage with Verizon. We purchased new 5G cellphones five weeks before Verizon announced they were giving away the S21 (exactly what we purchased) in order to get 5G phones out to customers. The television ad said the offer was available to current Verizon customers as well as new. Since we had just spent $900 on the new S21 phones, I called "customer disservice" and was told, basically, too bad so sad. The agent could have cared less. Wouldn't consider any kind of a refund or credit. So much for telling everyone how great Verizon is. We really feel we were scammed by our own wireless company!! Suddenly, other carriers are looking much better.

Verizon sucks!!! Ordered four new phones over the phone June 30th with a 2 day delivery. Received three of the phones within 3 days through a UPS delivery. The fourth phone never arrived. When I called on July 9th (9 days later) to inquire, I spoke to a rep named Ann and I found out that the phone was shipped separately through FedEx. After looking at the FedEx tracking, it showed that the phone was still in PA where it originally started from. I asked the Verizon rep if they could resend me the phone at which time they told me that I had to wait another 7 days to see if the phone would arrive. That would put me at 16 days with no phone.

What the hell?! The customer service wait time is literally like 30 minutes plus. The website is sloppy and confusing. It took me two weeks to resolve issues surrounding the purchase of a new phone. I mean, wth, Verizon makes is hard to even BUY their products. But boy I tell ya', if you're trying to buy something, the wait time is zero seconds and they're ready to take your money with unbounded enthusiasm. Anything other than taking your money is going to be trouble with Verizon.

I have a prepaid Verizon phone. I pay just as much and get the same service, I just don't have a contract. I had a phone, I previously used on Verizon and was tricked into buying a Moto phone. I dropped it in water, bought a new phone but was not let past the front door of the Verizon store to get help getting my phone up and running. Where's my customer service? My bill is paid on auto pay just like it was on a contract. I'm searching for another provider with Verizon's network that has actual customer service.

I was a customer since 1992. Company became harder and harder to deal with. Trying to reach a live person is extremely frustrating and all but impossible. Service was spotty at best. Deceptive advertising. Said Free Phone offer,, but anything but free!! After reading 20 pages of fine print later...yup, they said they would get me in the end, but FREE was in the big, bold print!! Shame on you Verizon Wireless. You got my money this time, but never again!!

After 12 years and a replacement phone, calls in or out dropped. Technical Support can't even contact me and they can't give me answers when I do contact with them. They say it's not the towers.? Help!

I recently went in to a Verizon store and paid my Moto Z4 off to do upgrade to a new version that was supposed to be released this year in June. Well they had no new Moto Z phone so I got a crappy Moto One and it is junk. Want a new Moto Z.

My wife and I bought new 5g one phones from Verizon and now we can be sitting next to each other and not be able to text or make calls. The reception is terrible, at least with our 7 year old phones we could get reception. Talked to Verizon to no avail except to say, "Don't you have wi fi." Which I do from my home provider. And that was their best suggestion, I even told them they could put up a tower and they said if I didn't hear from them that it meant no. Their coverage is sorry, so now I have these phones and I may or may not be able to use at home.

If I could leave -10 I would, after 15 years with AT&T I moved to Verizon because I live in rural area. The worst mistake I ever made, they screwed up my address they screwed up the phone I ordered. They finally after got me the phone I wanted after 2 weeks, and I'm still waiting to get credit for all the taxes they took from off my credit card. Over $180. The representatives are like robots. They are very generic. The supervisors and managers lie to you. They claim they give you their personal information which they never answers. You can't get in touch with them after you hang up from them, automated response generic follow-ups. Stay away from Verizon..

I used to love Verizon, but now not so much. Since the 5G upgrade, I basically can not use my phone! It drops every 1-2 minutes. Just tried to call to place an order for lunch... After the 3rd try I had to switch phones because my phone could not successfully stay connected to their mobile network. I have called their support multiple times on this issue and nothing is done. I just spend an hour on the phone with them, and they tell me that it is an issue with the service in my area, but want to charge me $100 for a booster (I was previously offered one for free but declined because the issue wasn't this bad). I am so disappointed with them. The tech said I should hear back within 2-3 days, they need to send someone to my area. If this problem continues. I will have to drop them and try another carrier. I can not continue to pay them $90 every month and can only use the phone (Samsung Note 20 5G Ultra) while it is connected to WiFi!

Horrible horrible horrible experience. Wifi is having issues and they are closed on the weekends which is ridiculous. Their customer service is also horrible. It is a waste of time. Never get Verizon.

I tried to pay over the phone and put in all my correct info then they told me to do it again after putting all my info in. I had to call many Verizon phone numbers to be able to pay. They wanted me to re do it all over again by re typing my debit card info, I said , "** this." They wasted my time. It's not a quick process to be able to pay so I'm going with another provider.

We have been with Verizon for many, many years. The service has always been reliable and fast, until we switched over to their "unlimited" plan. Since doing so, our service has gone from a 10 to a 1.... They sent us a booster for our house to help with the signal, didn't have a problem until unlimited & the "booster" doesn't help anything! We are paying an outrageous amount for bad service, not to mention they no longer have any deals for existing customers, only new customers. In the process of searching for a new provider that values their customers and offers a reliable service that matches what you pay.

Sure, I'm a teacher and basically you lied so badly, telling me not contract and offering a gift cards that at the end if you cancel the service you make customers to pay back or threaten to send them to collection agency. Terrible and stressful situation that even make you sick physically and emotionally, I really advise people not to take any service with Verizon if you want peace and live a normal life, if you want to continue a happy life please be away from Verizon. Plus very expensive plans more than any other carrier, even the other ones have better services.

My dad and I pay $224 a month for service with Verizon simply because we live in a rural area and this is the only service that works at all in our area, when it actually works. Please fix your service issues because this is unacceptable for the amount of money you charge!

Verizon may claim to have the most reliable network, but their customer service is the worst ever! I've been waiting for hours on the phone and going from one Verizon store to another trying to solve a network issue with no luck so far. I definitely do not recommend it and I totally regret switching to Verizon.

I have been with this company since it was Alltel so we have a long history. Recently I purchased an LG Wing. I love the features but have no data or cell service. I have tried to get help and never can. I tried the automated assistant. Went through every possible thing I was told to try and it never worked. I went back to my old device, Google Pixel 3XL and have no issues with it. I tried to reach a person because I either want a different phone or my contact on this one nullified and the phone sent back. Every time I try they say the department is closed. I'll let you decide what to think of that. I just know I'm now paying for a thousand dollar device that is useless. Verizon needs to do better.

I decided to change internet companies to save money. When the technician came he was challenged by the apartment’s arrangement even though other residents have Verizon. I asked for white cables to blend in to the baseboard, he only had black. With too many problems, I called to cancel. I spoke with a nice woman, Lisa, who said I would be rescheduled with white cables in two weeks. I came home from vacation to be present for the new installation..No one came. I called, got Angela, then her supervisor, Sadaf. (**) After 53 minutes waiting, Sadaf said Kimberly C. (from dispatch and order team) would call with a solution in two hours. Twenty-four hours later I call and the customer service has no information on my address or installation number.

Whitney provided excellent customer service in helping me fill out rebate application over the phone that was wrongly filled out by the person who helped me at the physical location. It saved me an hour trip to the Verizon office. Hopefully I will receive my $450 rebate card soon

We switched from Sprint to Verizon thinking things would be better. Things were fine the first few months. I set up automatic payment right when we started in Feb 2021. We were told there was a promo for our new phones so we wouldn’t have a bill for the first couple months. When our billing started, May 2021, there was never an automatic withdrawal. Instead I got emails stating I was late on my payment. I called and made payment via phone for the month of May. I had a plethora of issues logging into my account (and yes I knew my password and login). I called them in concern for my log in and automatic withdrawal to make sure it was set up correctly.

We wanted to do a buy one get one iPhone deal. We started a new account but had old numbers from previously. The sales person told us we could. Better than we knew, he lied. When we got our bill we were so confused. The customer service could not fix this and their supervisor wouldn’t even though he lied. I had screenshots of the conversation even. They provided us a credit but if we knew one wasn’t free we wouldn’t have gotten the phones.

I went to upgrade my phone, spent 30 minutes going through the details over the phone and requested to pickup at a local store. Was told it would be ready in an hour and I would receive a text. Waited three hours and went to store thinking they forgot to text. Store says they never got the order and since I was there call support to cancel the order. They would process it there. (It takes 30 minutes to 1.5 hours to get on the phone with support every time mind you.) Was able to cancel but the store told me I now owed the full amount of the phone I ordered but never picked up. What?!

Been customer since mid 80's. Their service has become horrible. You call and they just want to help you change your contracts to give you less service for more money. This company is not to be trusted. They do not operate in good faith.

Verizon was the best years ago... Their cell phone reception is horrible... Price are outrageous and they have decided to raise their price higher. Can't wait until my phone is paid off. Maybe time to switch companies.

I signed with Verizon during Thanksgiving of 2019. The service with this phone company was great at first but has slowly become very unreliable. I paid for the unlimited plan, insurance and financed an iPhone XR for 130 a month (10 dollars off with auto-pay). My Iphone would barely work and I could not use my mobile data, half the time out of the 19 months I was contracted with this company. During Covid Pandemic my bill skyrocketed and was costing me almost 145-190 for a single line even though I was quoted in my contract for 130. The financial services told me there were add on fees and they were "hidden".

Two months ago, my bill was raised for about $80. I had not made any change in my account, and it happened out of blue. When you call customer service there is absolutely no way to talk to someone. The automatic system said that it sees the unreasonable raise and it will be returned. However, no change happened to the bill and they charged me the extra amount. Again, I tried to call with no success. This time in an on-line chat the virtual agent admitted the extra charge and said they will return a $40 this month and another $40 the following month. But instead, they charged me about $41 more each time, instead of $40 less. It was the last rip off experience I had with Verizon. There were more similar experiences with their dishonesty and lack of customer service. There are other carriers providing good services. I am switching to them as I’m tired of all the corruption in Verizon Wireless.

I'm unsure while nation is having 5g and I'm paying for Verizon 5g do more package allotting me 50 gigs of prioritized data, my network speeds been very slow 2g speeds, which are under 384 ks/sec! I've called them daily, always troubleshooting device, etc! I then put their sim card in another device, which confirms such slow crawling speeds! Only once I've called them, they reset some switch, I rebooted, phone came at 10 mg/s transfer! Obviously I'm singled out? Or, signal is hijacked? So, asked for another sim card, I've been charged? Unsure the reason my network is utterly slow, I am using Verizon band 2! I have cid, tower location and all! Tower is a 10th of a mile from me! I ruled out my phone as the issue!

Verizon USED to be the top dog in wireless .... I don't need Covid excuses, as other carriers don't seem to be having the same poor service. Any time you access the Verizon chat, website, or Tech....desktop or mobile... to troubleshoot even the simplest fix, like an app freezing, or something in the phone's settings, it's always the same thing. A choppy or poor chat session that takes 5 minutes to connect an agent. And then when they do connect its the same canned responses asking for first, last name, etc. instead of just chatting in normal conversation. Which is annoying as **. And half the time they don't know what is going on or how to help except suggest a device reset. So you just end up visiting your local corporate store for agents who DO know what to do. And Verizon also raised their rates which is not okay. I'm supposed to be paying $75/mo. but have been paying over $115 because of their ridiculous service increases.

I have been a Verizon Wireless customer for the last 20 years. I used to sing their praises but they've changed. They offered me a $5 a month upgrade from my iPhone 7 to an iPhone 12 mini. What they didn't tell me is, I needed to upgrade my monthly plan at a cost of $20 per month and If my phone had any damage the cost would be $30 per month. Plus, there was a $35 upgrade fee. All told the $5 a month upgrade was going to potentially cost me $50 per month - 10xs what was offered to me via text. This is a total bait and switch. To a long-time customer who has paid tens of thousands of dollars to this company, it was a total slap in the face. I am going from advocate to detractor and will share my experience on every social forum I can.

The actual cell service is OK, but their customer service is not. Can't get through to speak with someone. Recording says to download an app and request a call, which we did, but no one called. Purchased a new phone and was told there was a $300 credit. 3 months later still no credit. Used Chat service and after being on chat for 48 minutes, nothing was resolved. Told me to go back to store. Called Store and they said someone at Verizon has to accept credit. Getting the runaround. No one seems to care that we have been customers for 20 years. Will be looking elsewhere soon.

Most inept company I've EVER dealt with. RUN do not walk away!!! I paid my bill and my measly 5 gb of data never renewed. I continued to spend days just trying to get somebody who could help. The hold times were hours and hours - and then they'd transfer you all over the place and then hang up on you. Most frustrating company I've ever seen. I'm still on hold right now for the 5th time today - totaling 2 1/2 hours of my morning so far TODAY. I've been able to do 47 bad online reviews of them while on hold - unreal. Paying my phone off and going with Spectrum Mobile - unlimited data for $15 less a month than this horrible company Verizon.

On approximately 6/19 I was quoted $60 per month plus taxes and fees. I left T-Mobile for that monthly fee, when I installed the Verizon app it said that my bill would be 140 per mo., they would not honor their original quote. Left them for another provider after 9 hrs on the phone and 7 hrs in the store trying to get this issue fixed. Three reps at three different times quoted three different fees all under $71 per month. Verizon wouldn't honor what I was told concerning monthly cost. They turned it all around like I was the one at fault. I believe that this is called bait and switch. Very dishonest company and very stressful to deal with.

The Customer Care employee I had the pleasure to talk to today, referring to some internet issues I was having, was the best I've ever had. His name was Mike and he was kind, understanding and he listened. Which is a rarity because of the numerous Customer service people I have talked to from many companies, most either are or at least act like they are stupid. For example, asking a question to which the answer was already given is the most common (and extremely aggravating) thing that most Customer service people do. If I would have met this gentleman in person rather than him being the Customer service person I was needing to talk to in order to attempt to resolve the issue, I have no doubt that he and I would have become great friends.

I made a request for a extension to pay my bill. I got confirmation that my request was received and it was ok to pay it late. Well Verizon took the payment out before the extension date. That overdrawn my account. When I called Verizon I was told that I didn't stop the draft that's why it came out when it did. I had no idea that's what I had to do. Verizon needs to have better communication with its customers. This kind of situation can lead them to lose customers.

My family and I had great customer service at the Flagstaff Az Location (1800 S Milton). We were assisted by a gentleman named **. He was very professional, courteous and listened to our concerns, and outfitted us with the best service at version. 11 months have passed and we have been enjoying great connectivity and service. Yesterday, my son and I returned to the store to add another line. Once again we were assisted by **. His customer service is still at 110%. Wow, what great service from this guy. We left very happy once again as ** used his expertise to get us all connected. Thank you ** - The world needs more people like you.

In 2018, I got a new iPhone. I noticed that there was a line item on the charges for “Total Mobile Protection”. It was $15 a month, but I decided to leave it in place. Fast forward to June 2021 - my iPhone died. It won’t charge up or turn on. So I thought - time for the “Total Mobile Protection” - right? I tried to file a claim, and the company - Asurion - wouldn’t let me.

I have an Apple Iphone 12 with Verizon and it shows 5G on top right. The speed (after switching off my WIFI and VPN) is very very slow 24.6/0.80. If I switch on TV they claim super fast 5G. Obviously I am disappointed. I logged into my account on web and scheduled a call. The phone never rang but I got a quiet message "We just tried returning your call. Since we missed you, we left a voicemail. We'll try to call you again very soon." No voice mail. No call again. I am very disappointed. You cannot even chat with a live person.

I contacted Verizon regarding terrible service in my area. They ignored me. I called back and they said for me to "just deal with it." Really? I took my 4 lines of service to someone who cares. Deuces.

Although in my 20+ years of being with Verizon, I have only had to deal with very few rotten apples; however, one rep by the name of Brent took the cake for me today. I have watched Verizon deteriorate in customer service over the years and I now see why their service is no longer a preferred provider. The agent I had with me got upset with me because I noticed that he was not listening to the issue that I was having. I specifically stated what the issue was and he literally repeated something far fetched. I asked, "Are you listening to me at all?" In addition, I asked if I should call back and speak with someone else if he really couldn't take the call. (Because I am understanding and it sounded like there were children in the background that needed some attention.) Brent asked me to wait a minute and proceeded to start typing and mouthed customer was rude and refused to allow rep to do job.

Be aware customers! Please DO NOT trust anyone in this company. They will tell you that you will get $$ rebate if you switch to them. Most likely you will NOT! We were told that we will receive $800 rebate 2nd month after we switch. It DID NOT happen. We called multiple times and each time the customer service told us that we should get it within 7-10 business days. So far, after over two months’ trying, Never happened!!! We are sicking tired of this company.

I started off by trying to switch from T-Mobile to Verizon because the Verizon has better service in my area due to friends and colleagues experiences. It is quite a bit more expensive but I decided that price would be worth it due to using my phone for work. They said they would send me a sim card in the mail. I never received the sim card. After multiple attempts at contacting them they finally sent me a letter from a collections agency. Claiming I owe them money even though they have not provided me with a service and giving me a gigantic headache in the process. Will be telling all of my friends, family, and bad reviews on any site that I can write one on. Verizon is a scam and doesn't care about their consumers.

I traded in three phones for their promotion to get $580 off a new phone via a credit to my statement of $24.17 per month. Only two of the lines received the promotion and the third line only received a promotion of $4.17 per month ($100). Difficult to speak to a live person so I tried the chat the first time. They confirmed in writing that I was supposed to have the promotion and would fix it. Not fixed. Called the next time and it took over 2 hours but they said resolved and wait for the next statement. I am now on my 4th call and at first they say the credit was denied. Then they said there was a mix-up and they have finally corrected the issue. Wait 1-2 billing cycles. Won't hold my breath.

I've been dealing with poor reception for years. I guess it's better than no service. I've been on Playmore Unlimited for a long time. I live 15 miles from the tower. I live in the desert Southwest, my residence is at a significant higher elevation than the Verizon tower, no obstructions between us just a desert valley, not in a city or town so it's not congested at all. Yet I have great reception 1 week out of 3 months. I truly believe they throttle the strength as well data. The good week my phone will be 4 bars streaming like a champ, then the rest of the time 1 bar and buffering. Phone upgrades help for a month and then your throttled down. The other companies are too weak out here. They claim to be the best but I think the customers should have a say.

I've been a Verizon customer for many years. Recently I switched over to a pre-paid plan at the store rep's recommendation. Puts you in a whole new world of misery. Seldom am I able to reach a customer service rep with a problem, and when I am able to, they can't help me solve the problem, and I get disconnected somehow. They never call me back. Usually I just get routed around with their automated system, which hangs up on me if I am not able to solve my problem within their parameters.

It appears that Verizon Wireless has become too big for their britches. The national customer service department is a total mess; the left hand does not know what the right hand is doing anymore. They promised me a three-month credit due to poor network coverage that I had experienced for a period of three months, and when the credit was never applied, they used the excuse that they could not find any record of the approval by the supervisor who approved it. Sad, very sad!! After 15 years with Verizon, fell compelled to switch to another cellphone service provider, which I did in a hurry!!

Worst company ever... I placed an order of 5 lines to port over from Sprint end of last month and for 11 days now we still do not have phones and every time I call they tell me your order is canceled but online it shows order is in process... 4 times I talked to them and they could not give me the service done... I wanted to switch over because I've heard good things but they do not want my business...

I was happy with my Verizon service until today. To be clear, I'm not unhappy with the quality of the service but with their policies about cutting off service, and with their utterly lousy chat function. Don't trust what the chat tells you. I had mailed a check to Verizon but it hadn't reached them yet. They kept sending harassing messages threatening to cut off service. I should note that this was after 4 years of on-time payments, and the payment wasn't even a month late yet. I reached out to chat, explained the situation, and was assured they would stop harassing me and wait for the check. Two days later I woke to find phones cut off for myself and a vulnerable family member who has no other way of reaching people. The company needs to rethink this harsh policy. I'm looking for another service with more humane policies. I'm sorry because I was happy with Verizon until now, but this is unacceptable.

Ordered a sim card next day with it to be here on Sat and they just informed me when I called it will not be here till Wednesday of next week because a two 4 day holiday and I paid them 80 for next day shipping and another 60 for me to keep same number because they charged me 20 for next day for shipping so now I have no money for rest of the month.

The. Worst. Retail. Experience. Of my life. I've never almost gotten into a fistfight with anyone...ever. This was at the Portland Verizon store on Burnside. The staff tried to make me buy a phone I did not want...actually completed the order and would not roll it back, said I now had to keep the wrong phone for two years because they were too lazy to correct their problem THEN he got aggressive with me. It escalated really fast, the guy I’m sure is a criminal. I DEEPLY regret switching to Verizon. The retail has extended to the customer service experience. Incredible anyone signs up with them, then stays. I won't be. How are you even in business Verizon?

How true. I am online with a chat as I type trying to get them to live up to their promise. I have two chats, printed out, quoting me prices for my three lines and none of them are now true. I had to ask for a supervisor three times and am now on a hold chat waiting for one. I even forced the questions on my previous chat so they had to answer basic questions as to the cost, which they did, and... so far... they are not supporting their employees' info to me. But they are always good at apologizing!!

Verizon Wireless my cheating partner - You are stuck till you find out. Wow. Verizon is for sure reading all this but not claiming this or responding to anyone. No worries. I moved from ATT to Verizon wireless 3 months ago. My experiences with leadership team (Tier 2 customer service):

Truth and Verizon do not belong in the same sentence. Customer service is nothing but lying. Verizon calls it misinformation. That is a joke. I have spoken to numerous people trying to get a problem fixed and nothing but lying. Contacted Apple. Even more lying. They are not transparent. Was told an amount of a $699.00 would be placed on my card until they received my old phone (4 months old and numerous problems that Verizon tech can not fix), I get the email to all the hold on my card and there is an extra $84.92 non refundable tax. This was never mentioned so I guess it’s like the Green New Deal Tax. Bottom line Verizon and Apple lie. There is no other and play it off as misinformation. They are not transparent and would recommend staying away from a company that lies, I have been lied to 6 times in 2 days. I am over it. Stay away. Don’t do business with lying companies. Verizon cannot be trusted.

So we went to sign up with Verizon and they said we had to get a new phone for my husband because they couldn’t get his number to connect (lie). So we were supposed to get $400 trade in and paid off the balance. We paid $400 to have the phone paid for but they lied and are charging us $184 more because we left them (will never go back to these liars). We told the salesman that we wanted to make sure we paid for the phone to avoid this crap. Just make sure you ask all questions before signing with these crooks

I have been a customer for 25 years plus, and they at one time had customer service that was by far the best. Today they are by far the worst and have forced us to take our 20 phones to another carrier. Sad.

I am a previous customer, I had Verizon for about 7 or 8 years, so did my spouse. We have mixed results and opinions about them. For the "widest reaching" network, and regardless of their advertising, just ignore all that. Flip phones are nice, you can take calls, and you can make calls. You can even send text messages. This was all I needed.

I have been a Verizon Wireless customer for almost 20 years. While their area coverage is good, and connections generally fine, I have always found their customer service to be lacking. It is impossible to get through to a person who can actually do something about Verizon's mistakes. And when you try it will eat up gobs of your time and leave you frustrated and defeated. Recently, this went beyond ridiculous! My monthly bill has always been less than $200, and has in the past several years remained at around $124/m. For my March/April bill cycle, though, Verizon suddenly informed me it would be taking $13,325.29 from my checking account by auto-pay. What???

I was a loyal Verizon customer but my recent iPhone upgrade experience was so horrific that I am switching carriers. I upgraded on iPhone in December on one of my lines with the promise of a loyalty discount of $570 to be applied as a credit each month for 2 years. I stayed on the phone with the sales agent for 1 hour to confirm all the details including the model of iPhone I was trading in. I sent the old iPhone in before the end of December and had a USPS confirmation of receipt. After 4 sessions with service agents over 4 months each lasting over 1 hour each (6 hours total), I was told they couldn't find my returned phone and then finally that they would not honour the discount. I am paying over $170/month and am switching where I will pay almost 1/2. Sad that Verizon did a bait and switch and that they are losing a 20+ year loyal customer. Beware and ensure you have everything in writing.

Because the Verizon store told me directions that didn’t help restoring my phone, I called tech support to have a back up done to a new iPhone which took some time. The agent told me to wait a while for the back up to complete and he would call me back. When he called me back some of the data wasn’t there - my texts and my contacts didn’t transfer over. He told me that text messages do not transfer over. This not making any sense to me because I have an iCloud back up for text messages, I told him to transfer me to his supervisor. When I was transferred to a supervisor she repeated the same thing that text messages aren’t restored - I told her to send me to another supervisor - she kept me on hold for close to a half hour and I hung up.

Everything start on 5 of the month. I have electronically payment last year, it was easy, no headaches. I received text message that it’s not enough money on my account for text messages???? They withdrew the same monthly payment, I have everything unlimited internet, calls, text messages. Then they blocked my phone. I called Verizon. They said it’s no payment problem. It’s we have technical issues, they fix it. Next morning the same problem. I went to the store, they checked my phone. Everything great. I have a 6 month old phone. They said call Verizon technician. It’s they mess everything. I called them. They fixed but next day again my text messages not working. Five days this keeps going. I lost some of my clients because I can’t text them!

Verizon has really gone downhill over the years! You cannot even talk to anybody in person anymore and when you chat they are so sticky sweet I can't even believe it is a real person and not a computer you are talking to! Been waiting for a phone for 14 days now and told, "Oh we will make sure you are taken care of," and here I sit! Will consider changing providers!

I have been with Verizon for 10 years. I upgraded my iPhone recently and now I have a $860 bill because they messed up my new contract. I paid off half of the phone and then traded it in. I can’t get anyone to adjust my contract even though they recognized what happened and I get a different excuse for the bill every time I call. Now Verizon is talking about turning off my phone after they messed up my new contract. I plan on leaving Verizon after this big ordeal. They have gone down the drain. I’m constantly talking to people in other countries that have no clue what’s going on. Worst experience of my life....

After almost over 20 years of business account with Verizon, I decided to cancel my account. I upgrade three of my 36 lines with 2 years contract and I paid the discounted price. 90 Days later they need to charging me a full price because I didn't activate the phones. This is not Verizon's problem to activate or not activate the phones I signed two years agreement so I can do anything with the upgraded phone since I keep my account with Verizon for 2 years.

I live in a smaller town outside of Ocala. I’ve lived here for just over 7yrs. Our Cellular phone and data signal are 3rd world class. In some cases even lower. In our 7 yr Verizon has gotten worse not better because of the influx of new residents. I have made multiple service call trying to get their help with dropped calls and no data connections. Their solutions in using WiFi which is only available via satellite. Our community of about 3,000 plus homes has mixed service depending on you address. There are at least 3 other larger adjacent communities dealing with this same issue. It maddening to see Verizon bragging about coverage and be so nonresponse to our need. One would think after 7+ year time expanding their coverage would be accomplished but their efforts are certainly not focused on rural America. Unfortunately ATT isn’t any better. It seems our only hope is Elon Musk.

All in all after 3+ hours either by their on-line chat (cut off 4 different times) then another hour and a half on the phone with a supervisor, still no resolution!!! The worse customer service I have EVER dealt with!!!

My mother in law passed away in March 2021. Obviously, there are lots of things to do after someone passes away. Disconnecting her mobile phone wasn't first on the list. When we went to the Verizon store with Death Certificate after waiting for a manager. The manager told us that we will need to pay an additional month because we are in the next billing cycle. Talk about a slap in the face. No one is using the phone, no one will be using the phone. What an awful thing to do to a grieving family. I will let everyone I know to never use Verizon ever. They are a thoughtless, heartless, money grabbing company.

I purchased a Certified Pre-Owned Samsung S-9 to replace a failed Samsung S-8 through Verizon by calling their primary sales number obtained through their website. The new mobile phone arrived by FedEx timely and contained the phone, charger, etc. but no manual. So, insure I properly activated my "new-to-me" Certified Pre-Owned Verizon mobile phone, I took the unopened, non-activated cellular phone to the local Georgetown, SC office. I requested their assistance and to transfer my data from my old Verizon Samsung S-8 (no longer holding a charge but still powered up and active while on charger) to my "new-to-me" Certified Pre-Owner Samsung S-9 FROM VERIZON. The salesman said, "Sure. There will be a $35 fee to activate and transfer the data."

Try and call a store to find out if they have a case for my phone....Make appointment. Taxi there and back..No case who pays for taxi. Buy online? I don't know where I'm gonna be from 1 day to another. I get looped to store back to corporate, and they use the Covid line, and hung up on, not even swearing, bunch of idiots, I walk into the stores near highways? With no luck on case. But you can order it? My phones are paid for. Why are locked....Why

There is absolutely no way to contact a person for help. If you do they transfer and put you on hold for hours. Literally, I started at 9:30 am and it's 1:30pm. The automated system said they call me back. When they called me back, I answered and the message said "We're sorry, we're not open." I texted someone she said "I'm sorry I can't help, I'll have someone call". They did, and a recording again 3 times.. said, "We're not open."

Verizon Wireless's unlimited data plan is a lie and false advertising. I'm paying for UNLIMITED DATA, and after I use a certain amount of data my data speed slows way down to almost nothing. How is that UNLIMITED? To get faster data they expect me to pay $35 extra per 5GB.

Area mentioned Sales vs Customer Service, is an Insult to ALL tech savvy Real Experts is this country. They no longer service the Working Class, Middle to Low Income clientele Most of all; They treat the 55+ older Retirees poorly. Jefferson County Texas hires. RACIST Security Guards!!

Talked to customer support. Turns out the problem was I paid off the device instead of going on the device plan. Wish they would have told me all these promotions only applied if you go on the device plan. I guess it's just an expensive lesson learned.

For over eleven years I had been a loyal customer of Verizon Wireless. Prior to March 2021, I had often told friends that Verizon Wireless had the best customer service. In March 2021 I decided to bundle my cable television and Internet Services. Because Verizon does not offer Internet services in my area I chose to cancel my account with Verizon. Almost immediately after I cancelled my account I received a bill for $645.00. When I called to dispute the bill I was told that a portion of the bill was for a new phone that I had allegedly purchased. I was then told to call back in a week thus giving Verizon time to investigate.

Terrible customer service. Unbelievable! Please, do yourself a favor, do not go to this store. Racist atmosphere, inhumane, careless. They don’t care about their customers, period! Managers at this store don’t know how to handle special needs customers. Verizon got too big to care for one customer.

After 18 year with Verizon Wireless, I have had enough. Between the customer service and the ongoing incorrect billing, I have decided to move on. The worst part about my experience over the years is that my bill continued to go up and up and when I called customer service to questions, they seem unconcern and had a take or leave it approach. No solutions and made no attempt to keep my business. The major problem that I had is that there was constantly a problem with my bill where I was being over charged.

I had a plan that fit me perfectly then I went into the Verizon store in Ogallala Nebraska and was told that the plan I had had been discontinued and I need to get another plan so I did. The new plan did not fit my needs like the old one did. I found out that the plan I had was discontinued although because I had the plan I was grandfathered in and in fact did not need to change. I felt like I was talked into something that I did not need as I was not told at the time that I could keep my original plan. I am very disappointing and feel like I was deceived by being told that I had to get another plan.

I was sent a letter stating that my customer appreciation discount would be up and I had to act fast. I did and thought that this would be fixed. I was shocked (as usual) by my bill still going up. Whatever I had asked to be changed on my last bill was not. This is the norm it seems with Verizon cell. I am disgusted and fed up. We have to do better than this.

Unable to resolve customer concerns. Poor/terrible customer service. No one has the authority to make an obvious decision to correct an obvious problem. Customer service passes the buck down the line to different departments instead of getting facts straight and working the problem to a conclusion.

While I have been with Verizon many years, I recently changed providers. Prior to doing so I called and paid off 2 phones. Getting the code was a death defying feat from them so I could port my number to new carrier. Multiple calls had to be made. When bill came they continued to bill me past the ending date to end of billing period almost 3 weeks away, as they forgot to turn off my service as requested. I called for hours at a time day after day to get some understanding of why they said a refund was sent but I never got it. Many reasons came up but none made sense. But then billed me for another month even though I had removed my credit card numbers they charged it. I was told over and over I was being refunded which never happened. I even filed a complaint to executive CEO and VP.

I'm very upset with Verizon, very angry. They lied and used false sales tactics. I changed over from AT&T with 5 lines in Dec. 2020 with them telling me I could pay off all my 5 lines without penalty. When I finally ported over and it was official, they said I couldn't pay the phones off early or I would lose the buy 1, get 1 free deal. I had to wait 2 years before I could pay it off. Seriously?? Two years?

Updated on 03/24/2021: UPDATE; 8hrs I spent on the phone to straighten out their mistakes. They did or they said they would, credit me one month service charge. $105. So I give them that much credit, BUT, I would have rather not have had the frustration than the credit.

Prepaid $300 for MiFi 8800 Jetpack. Wifi did not work AT ALL (Youtube kept spinning). Called back repeatedly the next day to shut off service, advised to take to a physical Verizon store. Local store said I would need to take it to Corporate Center an hour away. Used a prepaid UPS label to return to their TX warehouse. It's a month later & I'm still being transferred to several departments (in India) who are unable to update me on the status of my refund. DO NOT USE VERIZON!

I have had 5 lines with Verizon for 12 years. I recently upgraded one of the devices for my son. It was sent to a student village in NC, where I assume it was delivered to the wrong office. I contacted Verizon who said they would remove the charge. When I tried to upgrade again I was told that my credit was no longer good enough to have a new phone on a monthly plan and that I would have to pay for it in full.

When I moved to a lake area my T-Mobile service was spotty so I switched to the more expensive Verizon Service and was promised $250 per line to bring my own phones. I received the gift card after a couple months. Now VZ requires us to sign up for paperless billing and Auto Pay to get the $10 per line discount. And their system cannot accept the gift cards until the bill has been generated causing me to log on every month and pay a portion of the bill using the gift card. This never goes right and I have to call in every month and waste at least 30 minutes to get it straightened out! What a horrible system! T-Mobile, if you are listening, please add cell sites in Lake Oconee!

The VW customer service proves to be horrible these days. Every time I try to call I get a recorded message that doesn't allow to connect with a live person no matter what option I click on. All because I've switched to pre-paid service. They still keep my post-paid account active and send me $0.00 paper bill statement every month. Any time I call I simply can't get to a live person. Today I've made over 20 phone calls for nothing. Would give them zero stars if I could.

Very bad Customer service. They don’t care about anything. They keep you on the line for hrs and not solution. They making jokes on you??? Do not using this company that I pay them more than 20000$. Do Not go to Verizon.

I have used Verizon for over 20 years. The pandemic might explain their terrible customer service and support last year but there is no excuse now. You can't get help over the phone, you can't reach them for an in person appointment, I showed up and waited a half hour and they wouldn't help me. The virtual assistant is useless. Verizon has good coverage but they cost too much, have no customer support and don't care about customers after they get you signed up and get your money.

Hi! Verizon Wireless just deducted nearly $600 dollars from my bank account. This is presumably for a phone I purchased back in January and never received. Verizon investigated this claim with the carrier and resolved it. They never removed the device from my account however, which did not allow me to buy a new one! I finally switched carriers and log into my bank account today to see that they have stolen money from me. With no communication or notice and for a product they investigated and the carrier confirmed that it was never received.

I had fought with this company for over 1 year, trying to to block international calls and Roaming, very rude customer service and very uncompetitive employees including Shandell T from Executive offices. After 1 year fighting and paying for services that should had been blocked I am cancelling and moving on to new company.

If you're thinking about going with Verizon, DON'T!!! I've dealt with some bad companies, but Verizon has been a nightmare. Check out Verizon Wireless at the BBB and you'll see they have had almost 24,000 customer complaints filed on them in the last 3 years. Almost 9,000 in the last year, which means they're getting worse. I was with Verizon for 3.5 days before I dumped them and switched to T-Mobile. Texting never worked correctly and our data was extremely slow. Spent 3.5 days trying to speak with customer service at Verizon, to get it fixed, and did nothing but sit on hold until I gave up.

Frequent use of deceitful business practices and seemingly intentionally poor customer service. Transferred and placed on hold, sometimes for hours at a time, when asking for bill explanations. Itemized bills are not available to the customer and customer support agents seem to be intentionally hiding the details or do not have them available.

Verizon treats its longtime customers like garbage. If you need a new iPhone, Verizon will give you $700 credit on a new phone only if you are a new customer. If you are a longtime customer, like I am (over 20 years) Verizon will only give you $100 on a tradein on your old phone. AT&T will give its EXISTING customers and its new customers an iPhone 12 for free with a 2-year contract. Verizon is asking its customers to go to AT&T.

Worst customer service I have ever seen in my entire life. If you ever listen to customer reps information and promises I bet that will be a false information. They made false promise and they drowned me by not having phone or network. Please avoid for peace.

Visible is a new Verizon-owned wireless service that offers cheap unlimited plans without all the "frills". So closely related to Yahoo! Mobile that they share the same address. All service issues are handled via CHAT. There is no number to call. The reps appear to be foreign but given nice American names like Sarah and Daniel. They clearly have English comprehension issues.

I purchased a Samsung S20FE in December 2020. Almost immediately the voicemail didn't work and I kept getting there is something wrong with visual voicemail contact customer service. I have spoken the the *611 line and been into the store where I purchased it several times. It still can't be resolve so I have to force stop the VM app, clear cache, clear data, and then restart the phone. When the phone restarts I need to set up my VM again in order for it to work. Verizon blames it on Samsung who I spoke to and they can't do anything for the app. I am PAYING Verizon for a service which they aren't providing. Verizon won't let me even swap to a newer one the S21 or something else although they admit there is an issue. So they just tell there customers to do this stupid reset like I have to. POOR SERVICE AND RESPONSIBILITY to honor the plan requirements. When I spoke to Verizon few minutes ago they said, "Well you call always do a *86."

I called customer services because my services was interrupted because of non payment. I paid 300.00 the week before this happen and they shut services off and told me I had to go into the store to make a payment. I asked to speak with a manager and told him I tested positive for Covid-19. I can't go to the store. This manager of Verizon stated "Don't you have a mask". Verizon is willing to put people's lives in danger just so they can get a payment! LET THAT SINK IN!!!

I got a one plus phone and immediately stopped receiving text messages. I called and spent many hours with Verizon to no avail. They never bothered looking into what was going on and made me believe that the problem was with my phone. Turns out it wasn't my phone. Got Google Fi yesterday and now I have texting.

On Wednesday 3/3/21 I called Verizon customer service due to my device not working properly with the network. They promised me that if the issue was not resolved I will receive full refunds for all months I was receiving only “60%” of the network to my phone and a possible upgrade of phones if the issue was not resolved. Fast forward Monday 3/8/21, while still having the same issues. Another manager confirmed that everything that I was told was a lie. Moral of the story is, do not trust any of the managers that tend to offer you the world because you’re just another number they need to meet the metrics and get you off the phone. I really hope this review wakes people up of the terrible customer service Verizon has.

I purchased a Google Pixel, worst phone ever, a couple years ago. Nothing but software issues. Phone doesn't work, screen stays black when calls come in. Texts don't come through. Won't stay linked to wifi so it drains data. Have done many resets, including hard reset. Now this phone they sent me in October which I called in October because it still was not working correctly, they drug it out, try this, try that. Now it's really glitching. They say I am at my max for replacement phones and won't replace another one because I am due for an upgrade anyway. Would I trust a upgrade when they can't honor my current warranty? I don't understand how I can still be paying for insurance and there is nothing I can do. I am beyond angry with this scam of a company.

Verizon customer service is terrible! I have now spent more than 24 total hours on the phone just to buy 2 phones. I spent over 16 hours with them to buy the phones, activate them, and trade in the old phones. Each time I called, I was promised one thing, but it was not done, so I had to call again (sometimes several times) just to get it taken care of before moving to the next step. Now, I have to call every 1-2 weeks to figure out why the bill credits I was promised were taken away even though several people promised me they wouldn't be. I even upgraded my service because they said it would fix the problem (spoiler alert, it has not, and now I'm paying $10 more dollars a month for no reason).

We returned from the previous day to purchase a new iPhone 12 Pro. We also needed to upgrade my 10 soon in the next week or so and one other in May and one in July. Paying off early to upgrade. I worked with Matthew the first day. I told him I was returning with my son the next day to choose his phone for his birthday. He sent me contact information for himself. I called and left voicemail and texted to make an appointment with no response. We went back anyway. When checking in, I was told Matt would be back in 15 minutes from lunch but the wait was only 11 minutes so I was put on the queue. I also told the greeter I had to leave town by 3:00 and that’s why he suggested the queue.

I own an IPad Pro. It cost a lot of money, so I invested in the extended warranty. Recently it has had some manufacturers defect problems. I called to take advantage of the warranty, no issue yet, but almost 2 hours on the phone. Now it is covered under the warranty. The issue is I have to wait until another iPad Pro the same as mine comes available. In other words I can’t have a working iPad until they get one in then fix it and then ship it to me.

Did an UPGRADE this year from an s9 to an s20 fe. It turned out to be a DOWNGRADE. These phones are complete garbage! They freeze, don't load, and rarely pick up the 5G! Called Verizon customer service and they said, "Nothing we can do for you until it's time again for another upgrade because it's past your eligibility time to return them." WHAT??? We pay you $225 a month for 2 phones, and there's nothing you can do??? We can't possibly know how a phone is gonna really act in a 2 week period! Just like when you buy a car! How about you could have taken these garbage phones back and upgraded us to the s21, which happen to go on sale for $100 more than the s20fe a week later! ** Verizon. It's no wonder why people are switching carriers these days! Don't buy the s20 fe, and if you do, don't expect Verizon to help you!

I have been with Verizon for over a decade. I have had nothing but problems with them. It first started when my son needed his service suspended before he went to boot camp. He didn’t want to have to pay for service he couldn’t use. They neglected to turn service off to his phone. He fell behind in bills, obviously. After boot camp was over it took three hours at the Verizon store to straighten everything out and get it turned back on. The second problem I had with them was when I needed a new phone. I got my phone with no problem. But was promptly told I could not pay for it in full. I asked the sales rep, "Why?" I could’ve paid for it in full that day. He says “I don’t know, it’s some policy of Verizon‘s”. I don’t understand this.

I did a speed test on my phone and it came in at .06 for upload and .48 for download. I went into a Verizon store to have them look into the issue. Their suggestion was to have me pay more money for an upgraded plan. I feel that paying $400/month for 7 unlimited data plans warrants an expectation of better performance than this. I was very disappointed with their response and told them I'll look at other providers before giving them more money to solve a problem with their service. The employee was fine with my answer. I would love to hear recommendations on other providers.

I am extremely unhappy with Verizon. I've been with the company for well over a decade and never had my phone cut off until today. While I paid the past due amount of a whopping 60.00 their phone service still informed me that they will not turn my phone back on until I paid March's bill. I actually had to go on FB to connect with Verizon messenger to get my service back on. Then the person tells me my March's bill isn't due while clearly their phone bill service said different. When I asked the FB messenger rep about that they conveniently ignored my question and moved on to something else.

It’s bad enough that we have to pay literally thousands of dollars for the privilege of having a cell phone but when you have a problem, it’s like pulling teeth to get through to an actual human. When I did I still was not given any straight answers and could barely understand the rep. I mean come on Verizon, you are a communications company, hire people that can communicate! So I never got an answer and I don’t have time to be stuck in the infinite loop of hell that is your “customer service”. I had a question about the contract before buying a new phone. It’s sad when your reps just say oh there is no problem and then when you ask for clarification on contract wording they just ignore your concerns. That’s how they get ya at Verizon!???

BEWARE OF VERIZON!! I have been with Verizon for 2.5 years. I have had nothing but problems trying to use their website. When you log in it sends you a code by either email or text. Every single time, the code DOES NOT work. I cannot schedule a request for a call back because I CANNOT log in. I hate Verizon. The phone I purchased last April (2020) is a total piece of crap. Verizon only replaces phones with refurbished phones, even this phone is 11 months old and I am still making payments on it. I was also told that I wouldn't be charged for switching phones, yet I paid $40 for the switch. Verizon is completely untrustworthy. Too bad I can't leave negative stars because that's what Verizon deserves.

I had to order a replacement on my new iphone. Ordered 2/16/21, promised delivery on 2/17, then after calling on 2/18, learned it was hung up in Texas due to snow storm, understand. Then was promised delivery on 2/20. On 2/20, no phone. Called, promised delivery on 2/22. No phone, then was guaranteed it would be delivered on 2/23. On 2/23 after numerous calls, was told the phone was 5 min away from my home. 2/24 still no phone called and was told no longer was able to get updates with fed ex to be patient, meanwhile I am not allowed to get a new phone. I have to have a refurbished one, I am still having to pay for device that does not work.

Told me after I signed up and paid that I couldn’t keep my phone number. Lied about first bill due date. I adjusted my due date and got charged extra $110.00 dollars. The phone service is just as poor as ATT. Don’t switch.

Verizon offered existing customers a $24 credit per month (on $33/month) for trading in an iphone 6 or better on an iphone 12 purchase. I confirmed that both my account and my son's account would qualify for this promotion. I traded in my phone at the local verizon store in Colorado and have received the credit on my bill. My son did the same, except the New York Verizon store refused to take the phone and instead gave him an envelope in which to send the phone in. He sent in the phone.

Verizon offers a discount on your line access for certain employees, however, the unlimited plan, does not qualify. This makes no sense, since you also cannot share. They are by far the highest cell service out there. If you have a choice choose anyone else.

Verizon costs significantly more than other providers and thats O.K. I'm a business owner with 8 or 10 cell phones and paying more for better service and coverage is fine with me. The problem is, the coverage is not better and the service and support is so frustrating its not worth it. They sell you a good game but when it comes time to deliver all you get is endless runaround from account reps who do nothing but refer you to their overseas call center people who are poor at what they do. As it sits now, I've spent most of today on the phone and on their various websites trying to resolve my issues and after 7 hours I'm still not done! I'll be switching carriers for sure. Sad thing is these companies are too big to care.

We have been a Verizon customer for over 15 years and usually they have the best service but not yesterday. My husband's phone is 8 years old and will not keep a charge, so we were there to upgrade his phone. First off we could not go inside the store even though no other customers were there. Then they stated we both could not go inside, to top everything off they also said they could not help us transfer the data from the old phone to the new phone.

Verizon finally came through with a solution. Didn’t get what I was originally promised but we settled on an agreeable account credit. So kudos to the man who finally fixed it!!

The app doesn't help with the fact that the Verizon sales rep Dave sold us a bill of goods. We wanted the new Samsung S20 devices or two iPhones but were talked into the LG phones because they were out of the Samsung S20's and we needed phones immediately as we were switching from T-mobile to Verizon. Now I'm sorry we did. The rep was supposed to transfer our apps, contacts and data INCLUDING a specific request to move my mini SD card from my old Samsung to the new LG as it had precious pics of my late mom and dad.

I was just asked to take a survey for Verizon. 3 minutes into the survey, it literally claimed that my responses were not what they were looking for!??? DO NOT send me a survey when you're looking for a specific outcome and will only report that outcome. This is FAKE reporting! This was the icing on the cake for me. I have never had a decent experience with Verizon and need to make the time to switch our business and personal accounts ASAP. One of the WORST cell phone companies out there from the top down..

6 months ago I bought a Verizon wireless ZTE model Z3153V prepaid. And also bought a phone card for a month worth of access and unlimited data. After numerous attempts to activate it both online and through the phone. I took it to a Verizon outlet store. The person there attempted to activate it took my prepaid card and after 45 minutes told me he could not activate it and handed it back to me. I tried returning it without luck. I can't even use it for just internet because it won't get passed the activation screen. It tries activate then turns off. And even my prepaid card was a waste because it thinks I already used it. I am extremely unsatisfied with Verizon. And I would never or could meet use or recommend them again. I'm out over 100 dollars and still have nothing.

I have been with Verizon Wireless for approximately 20 years and every year their service gets worse. On top of their wireless service and customer service getting worse every year, I feel like they hold you hostage with all their contracts. They also turn on features on my phone with every upgrade almond with adding things to my bill when I specifically called them to shut it off.

I called into Verizon today literally in tears over my bill! I asked for management immediately as I had called several times about my issue in the past to no avail. I spoke with Shantelle. She listened to me cry as I explained my situation. Before anything else she made sure I was ok and spoke to me in calm voice. Once I was ok she went on to address my issues. So many times she assured me it would be ok. She took care of every single issue and even a few I myself didn't see! I truly felt cared about by the end of our conversation. She definitely changed my feelings. I didn't feel like just a phone number. She acknowledged I was a person. Maybe to some that may seem silly but these days it's hard to find people that like their jobs and care the way she did. I praise her management skills and feel like she should be recognized. Thank you so much!!!

On January 13, 2020, I decided to switch from a post-paid plan to a pre-paid plan. I had been a Verizon Wireless customer for years, and just looking to reduce my monthly expense. Pre-paid was significantly less expensive. I spoke directly over the phone with customer service from both post-paid and pre-paid departments during the switch. At no time was it ever mentioned that I was still under contract and that making the switch would result in a $170 termination fee. I wasn't told I would owe anything, since I made the switch immediately after I paid my post paid account for the month. Trust me, I asked, because I didn't want any surprise charges. From my understanding, I was no longer under any kind of contract because contracts no longer existed. The device was not new, so it wasnt being paid for any longer.

I have been a customer of Verizon for many years and although I have no complaints with their cellular service, their customer service in regards to maintaining a viable website and/or app is beyond sub-standard. The customer continually has to endure recordings, wait times, and re-directing of phone calls in order to reach a live rep - and at the correct department, whoever Verizon decides that to be. I have had a need to use Verizon's website in order to maintain my account information. Invariably, whatever I am attempting to do is thwarted by Verizon's inability to maintain the functionality of their website. The most recent issue being attempting to change a payment method. Due solely to their own website design, after three attempts of doing so I am advised I have exceeded my maximum tries and must now wait 24 hours before re-attempting again.

My husband and I went to the Port Orange Verizon store where we were met by Victoria. She was so helpful and patient with us, and I cannot compliment her enough and the whole staff there about helping solve our problems.

I have been battling Verizon for years because most of my calls go straight to voicemail. I have replaced phones reset phones, done tons of troubleshooting steps. Their customer service is horrendous, we are walking wallets to them. I hate Verizon with every fiber of my being.

We purchased new phones several months ago to the 5g phones. The customer service agent knowing we were in a rural area said 5g would be rolling out in your area and will be amazed with the speed of 5g. So we purchased a S20 5g and a Note 10 5g. We have been in areas with 5g the S20 was great. I have never had 5g on the Note 10 5g. So today after calling tech support today I learned that my Note 10 g will never get the 5g. So the sales guy who sold me the phone sold it under false informing me. Verizon says only. "Sorry you can upgrade to a new phone which requires a new contract and no action or accountability for being lied to about what the 5g will do." Basically I am to accept this type of practice and be okay paying payments on a phone that will never do what I was told it was going to do. Do your research before you end up being taken advantage of like I was.

I would highly recommend NOT doing business with VERIZON Wireless— especially if you are business owner. You can expect lies from senior management, price escalations And plan changes without your agreement as well as inconsistent service. Terrible!!!

It's nearly impossible to get ahold of a live person - calling the numbers online gives you a complete runaround. I closed my account because I got a much better deal with AT&T, which saved me $160 a month for four lines. I couldn't believe the savings, notwithstanding when I closed my account I was told I would receive a final bill - it didn't come. Instead they debited my account for the full amount (almost $700) and didn't allow me the opportunity to decide how I wanted to pay off my balance. They just took it out of my account. Fine, that was my balance so I moved on.

Purchased a phone, and was upsold a ZAGG screen protector. After 5 months went in to get a replacement, and was told I had to deal with zagg. Also was told I would have to pay 10 dollars. Originally I was told it was covered. Buyer beware!

Two years ago, I purchased two new phones on a BOGO promotion. We had two lines already but needed a new line to qualify. We were advised to keep one line but would need to activate the third number. We were also advised that we could discontinue the unused line once everything was set up (it was a line with no phone). We did what we were advised and then set up pre-authorized payment.

Worse customer service ever, and bad internet connection even when I paying for unlimited plan. Stayed waiting online every time I call for close to one and half hour. I feel the reason they ask first for your account information to determine who they will help fast and who will hold.

Let me start off by saying that I normally don’t post reviews. However I had to with Verizon. I have had Sprint, Tmobile and AT&T. Verizon phone service is great however their customer service is the worst I’ve experienced. I traded in 3 older iPhones for new iPhone 12’s. I had issues with one iPhone and the credit for my trade ins. I spent a total of 37hrs on the phone (obviously broken up into multiple days in a 20 day span). I would had to call multiple days in a row only for my problem not to be solved.

Customer service call is horrible computer. Kicked 5 times. Finally get a person. She removes phone line. Not supposed to. She hangs up. Call back. Doesn’t get fixed. Transfer to another and get hung up on. Phone Service is worse than it use to be, now customer service doesn’t exist. Very dissatisfied.

It is so hard to talk to a rep on the phone. If you leave a call back time, they don't call you back. If you want to talk to a rep, you're on hold forever. The service is good but the customer service is terrible. Do better.

Well, I paid $65 on my Verizon prepaid account on 01/31/21 and here we are on 01/01/21, no live agent, VERIZON TEXT SAID MUST PAY $65 TO RESTORE SERVICE, SO I DID, AGAIN! And needless to say, I'm owed money back! I'm worried now that there are some wrong doers working in Verizon.

I was double charged 2 different amounts totalling nearly $900.00. When I called in to reverse one of the payments I was told 3 to 5 days. On the 5th day I was then told it would take up to 12 days to process. When I asked to speak to a manager I had representatives hang up on me multiple times. I never once received a call back. When I called back the 4th time I was finally transferred to a manager who couldn't do anything. The company took no responsibility for its mistakes and I will end up with fines that could have easily been avoided. Because of Verizon I will now be well over the 450.00 in debt that I don't need to be. All during a pandemic and economic crisis. I was with the company for over 10 years and this is the straw that broke my back. I am switching service providers. I highly recommend that no one signs up for their service and can gladly give other reasons they do not deserve your money.

After costly data, we decided to transfer to **. Verizon said they unlocked our phones so we could transfer. After spending literally hours in Target trying to do this..we decided to just take new phone numbers. Verizon never canceled our old numbers but charged an access fee even though we paid off the phone and changed carriers. It took 3 phone calls to make them realize we had a zero balance. We think this is not a very good way to do business and will never recommend Verizon.

My husband and I has been wanting to transfer to Verizon because of the coverage that they can provide especially when he's at work. We tried to transfer 3 years ago but because they want us to purchase new phones when we just upgraded our phone from another carrier we walked away and said we will try again next time. The next time was 3 weeks ago. I talked to a representative online and it was great. It was a Thursday, they wanted to verify my info but the link provided to me kept giving me error so I emailed them back stating to please send me a different link. No email back, Monday comes along and our order got cancelled. No email warning, no calls, just cancelled. Called the next day, started over, discounts was not the same but I just want it over with so we moved forward with the 2nd order. To avoid my order being cancelled I was verified by 2 fraud representative and verified my information twice. Great.

Recently went into this Verizon (Berlin Vt US 302) to purchase jetpacks for internet as we do not have conventional internet options where we live. We were then told we could get a better deal if we traded our phones in so reluctantly I agreed. I was given a Motorola Edge plus as a trade-in option and against my better judgement (having had a Motorola before) I agree to trade my Note 10.

My neighbor across the street has a Verizon account. For some unknown reason his bill has my address on it. We have taken his bill over to him 3 times, notified the post office twice and talked to Verizon 3 times. This has been going on for 8 months. Verizon says there is nothing they can do so we should continue to take it to him. We are senior citizens. Why should we have to get out in the snow, ice or pouring rain and risk a fall that could be critical to take him his bill? Why can't they take care of it. We have gone out of our way for 8 months and we are done. We have lived here 35 years so it is not a case of forgetting to change addresses like Verizon suggested. And it is not my job to take him his bill every month. We have even sent it back to Verizon twice with not at this address on it and they continue to send it here. Stop! Customer service was no help either.

So I go in Brevard Rd. Asheville. Some woman helps me. I am only there to see about up upgrade on 1 phone for my son's Christmas. The woman tells me that they have a promos going and sales for the holidays. So she tells me that I can get a fourth line for my other son with free I phone. So I know I have to pay 45 month now because she put us at unlimited data then I have to pay 15 each phone for insurance in iPhones. She said that, "If you set up auto pay that's saving the insurance" on the 3 iPhones we have. So get this we already had 2 iPhones and Samsung. I was paying 189 a month.

My husband and I signed up with Verizon two years ago due to not having to purchase a phone out right and could make monthly payments. We are told that we would pay $200 for our two lines. After about a year, my phone started glitching and I was able to upgrade. I upgrade to the iPhone 12, not even the newest iPhone. This month they are charging us approximately $390. For the last four months our bill has inconsistent, ranging from $215 to $550, back down to $215 and then $300.

I contacted Verizon in regards to my bill. I asked them why it was showing that it was not due until Feb. when I had not paid the bill for Jan. They told me that the automatic payment would not come out in Jan because I changed my billing address in December. However, after I had made the manual payment so that my bill was not late. They DID end up taking the automatic payment as well. Therefore, I no longer have money to go to the grocery store and have to figure out how to feed my 1 year old. I went from having enough money to last me until I get paid to not knowing what to do, because now I have to wait 3 to 5 days for the money to come back into my account and have no money until then. Please explain how any of this is okay.... As soon as I pay off the phone I'm making payments on, my fiance and I will be switching services. This is not the first time that this situation has happened and that they have overcharged me.

In the last three upgrades I been told things that were not true. My account has been changed when I was told it would not. After raising my billing I would be told the discount was accidentally removed and can't be put back. Again today I told the rep all that has happened in the past and assured me nothing on the account would change when upgrading a phone. Well when sent the what the charges would be it had once again changed the line fee. I was then told it had to be processed then the discounts would return.

This is beyond the most expensive and slowest service ever! I would not recommend this service or plans to anyone out there. They enjoy throttling our data for big $$$$. I hope that Verizon gets sued for false advertising and throttling our services.

After 26 years with Verizon switched due to poor customer service. Verizon disconnected the 4 lines immediately rather than the submitted Jan 31st. 2 family members were left with NO phone service while out of town. Despite multiple calls to Verizon (46 min; 56 min; 2 hrs 18 minutes) with each call being disconnected by Verizon, this has not been resolved. Today over $400 charge was applied to a complete stranger's account. Verizon was unable to cancel the charge they processed incorrectly; Verizon instructed me to contact the bank and cancel the charge. Now, I have paid for a complete stranger's account & have NOT been able to pay for my own account as I was disconnected after over 2 hrs. After 5 days 1 family member remains without phone service.

I might had one of the worst experience of all customers and it's not related the individuals picking up the phone. They were actually quite nice and respectful, not helpful and depending on the agent, the story changes. The woes started when I called in to place an order. After that completed, I realized the trade-in wasn't on the order and called back to confirm that it wasn't missed. I was told what it indeed was and the only option I had was to cancel and replace the order. I agreed to the cancellation and a confirmation number, then the customer service agent transferred me to a sales agent to place a new order.

Verizon wireless sucks. I got a replacement phone... 3 months back. Put my broke one in a UPS Dropbox... Now UPS now said they don't have it and Verizon doesn't have. Now they are charging me! I have called and called Verizon about this. Well I am not going to call it Verizon customer care, I'm going to call it Verizon company care.

I was lied to. Just so they can get me on as a customer. They will charge you for every little thing. Even a reconnect fee. Hotspot is horrible and slow. Would highly not recommend using. Cricket is much much better.

The worst company ever! Here is my story.. I ordered a BOGO deal on Dec 30 of 2020.. Few days later Verizon sent me an email and asked me to upload my ID.. The link that they sent didn't work. The next day they canceled my order.. I called Verizon and got connected with their security department and together we uploaded my ID.. On that day I was told that my order is "good to go" and I'll receive my new devices on Jan 13.. On Jan 16 I called Verizon again because I didn't receive any phones.. They told me that my order was canceled again (without explaining why) and recommended to start a new process. I asked them if I'll get the same deals as I got on Dec 30.. They said yes!!..

I have experienced several issues with Verizon, since joining them from Sprint in October of 2019. All of the issues originate from the initial day I inquired about prices, plans and phones, October 16 of last year. First of all, I was promised a $550 credit for my previous phone trade-in, but later found out after sending my previous phone in, that I was only to be credited $340. I was also informed of a promotion that was going on if you brought your service to Verizon from another carrier, you would receive a $200 gift card in the mail. I still have not received that either. Both of these agreements were made between myself, my mother (the account owner), and the customer service representative who helped me the day of the sale, so I agreed to bring my service over from Sprint.

I will make this brief because it's still too stressful for me to go over in detail. I have been with Verizon Wireless for more than 5 years with all good experiences until now. I stress to you, if you ever have a problem it will be impossible to resolve. I have been one week, many conversations, many dead ends, many restarts, many repeat explanations, nearly $80 lost to me, and no phone service. Conflicting information, no resolution and completely Verizon's fault. No recourse either. You cannot talk to a manager. You'll never get through their customer service line of defense. Try to look up an email or phone number for executive offices, you won't find one. I finally cut my losses and moved on. It still remains to be seen if my new company can retrieve my long time phone number. Worst experience I can ever remember having with a company.

I was told in early December of 2020 that I only owed $34.94 on my bill, as someone had anonymously paid $340.00 on my bill. I was ecstatic. To say the least. It's Christmas time, right? So, on the 20th. of December I paid the $34.94 & had a ZERO BALANCE. About a week later I saw that my January bill had produced & it was $185.00. THEN on January 6th, I received a message from Verizon that I owed $420.00 on my bill! I was shocked! To say the least. They told me that the individual (whom they wouldn't give a name) who'd paid $340 on my bill, had sent a check for $100, which had cleared & then another check for $240, which came back as insufficient funds. Seriously? A MONTH LATER. AFTER they'd told me I only owed $34.94 & then showed me a ZERO BALANCE after I paid it on the 20th. of December? TOTAL CROOKS.

I called Verizon to advise of a switch and to turn off service. I got the run-around trying to turn off service and was passed through at least 3 different agents. The final agent still did not turn off the service and Verizon billed me $169.00 for services while I had services with another company. They bogus bill included charges that I had cancelled or did not ask for. They then sent the bogus bill to collections and though I although I disputed, it stays. Horrible company.

The day the Note 20Ultra5G was released, I was one of the first adopters. As such, I expected snafus (I had the Note 7- both times and remained a loyal Note customer, for example). When the Note 20 pen didn't write or erase consistently, I requested and received a replacement pen. when my music and photos started to be corrupted, however, I was much more concerned. The Customer Service staff at the time was great, and I had a replacement Note 20Ultra5G in less than 2 days. Now, however, the replacement is doing the same thing; it is corrupting music files and photos, while the pen only works when it feels like it. Based on my experiences with the Note 7 and the earlier issues with the 20, I expected to receive reasonable service.

I have spent over 10 hours on the phone trying to order a phone thru Verizon. I have spoken to at least 50 different people as they transfer me to different departments. It was a Christmas gift for my son and was to arrive on 12/22/2020. I called 12/23 and could not get a answer. After many more calls and the Verizon reps assuring me it was going to be delivered I got a notice that my order was cancelled. It is 01/12/21 and they promised me the phone would be delivered and it did not arrive. I asked a representative for a phone number to call her back if I did not receive the phone and she was not allowed to give me a email or phone number to reach her. I told her that I would not get the phone as promised and I was correct.

I was customer of ATT for 7 years. Then, my parents wanted to join my account. After ordering new lines from ATT, we decided to switch to Verizon because of great Rebate deals. The Verizon customer service mentioned we need to have any unlimited plans. We all got GetMore Unlimited. Then, after some couple of days, My mother changed her plan to Start Unlimited and my Brother changed to DO More Unlimited. Some couple of days after this changes, My mother's Rebate status ($450 eGif for Port in) was pending.

Called customer NO-service the first time. Auto-idiot stated no more than 24 minutes. I couldn't wait any longer and hung up after 30. Called customer NO-service a Second time. Auto idiot stated no more than 24 minutes. Finally, after ONE HOUR, I got a live person--who was UNABLE to assist me with my issue! Called T-Mobile customer service. Got a live person in FIVE minutes who was able to help me with my issue the FIRST TIME. What happened to VZW? They USED to answer calls in TWO MINUTES!

RUN. I have never been through more hell than trying to deal with this terrible system. It's almost impossible to speak to a person. Expect to wait on hold for at least 30 minutes, and then expect to be transferred in circles. Classic automation horror story. BUT DAMN. THE WORST EXPERIENCE. It's so overpriced. You could not PAY me to go back to them.

I'm a long time Verizon mobile customer and I'm moving to T-Mobile. Verizon has the worst customer service I've ever experienced. Need to change your password? - Forget about it. Need to speak to a human being in customer support - forget about it. The best thing is that T-Mobile offers more and costs less - a win/win for me.

Every year Verizon gets worse. They are bad as Yelp. Verizon does illegal actions and somehow gets away with it. Example: for a year now I've been getting charged for the phone I've paid off and if I do not keep paying them $200 a month they shut me off then I'm forced into begging customer service for more time to over pay which costs an additional $7 to speak w/ someone than another $20 reconnection.!!! Example (2) they illegally withdrew what they wanted from my bank account! YEP! No joke.

I waited on hold so long with Verizon Financial Services that I called back, only to be promptly placed on hold again for over an hour. I called back again and demanded to speak to a supervisor who couldn’t help me with my minor issue. She had to transfer me to another department, and of course I was placed on hold again. Horrible customer service.

My hot spot ran out of data (30GB). I tried for over 2 hours to get more data, only to be told on the internet that it wasn't possible. When I called business sales, I was able to talk with people only to get two contradictory messages - 1 that I could get more data with another hot spot and another saying it was impossible. In the past I purchased 2 tables, neither of which worked and which I was forced to pay for at $240 each over the 24 month contract. Also, I was charged for over 6 months for a hot spot which didn't work. The insured replacement also didn't work, forcing me to purchase another one. Fortunately after all this I was frustrated enough to sign up with a competitor for much less money and 3 times the data.

The idea of prepaid service is helpful the price would have been ok if I received what was advertised. I never get good data or “ internet” mobile. It’s basically free text and phone service not good data ever... The entire process to get started was crazy and no one knew what they were doing. Finally figured out Verizon has to reset on their end every month you renew. Don’t be fooled they try to get you to reset your phone which not only deleted important information but it doesn’t work!!! Let me stress to others the stress I went through was mostly because no one knows what they are doing at Verizon. Prepaid customer also get treated worse than others.

I’m gonna keep this short... Customer “Service” and Customer “Care” are BY FAR the 2 worst departments I’ve ever spoken on the phone within my 49 years of life. Now, that’s ONLY when you can actually get one of them on the phone. I’ve logged over 25 hours on hold with them between Dec. 8th and Dec. 31st. with approximately 4-5 additional hours talking with them after they royally screwed up my 5 line package. I spent over $4,000 in new iPhones and watches with Verizon only to switch back to AT&T. Never, Never, Never again will I entertain their service. I’d give them a ZERO if the option was available...

Verizon changed operations in services for all cell phone users from 3G to either 4G or 5G. If you had a 3G and it asks you to update your phone. Your service was abruptly stopped and you had to purchase a new phone. There was NO communication to consumers. You were also forced to pay the activation on each phone in your plan. I needed a reliable phone immediately. I had a hospice patient dying of pancreatic cancer in “end stage”. At the advice of the Sales Representative In-Store I selected Motorola Edge+. What a mistake. It has one of the poorest reviews. Further, my calls kept dropping. I reported my issues with Customer Service. I was just outside my 14 day return policy, as caring for a hospice patient I was not able to leave my home. Instead of offering a viable solution, I was given a sales pitch.

Verizon is the worst Cell Phone company I have ever seen and worked with. I would not recommend them at all. STAY AWAY FROM VERIZON. Their coverage is zero with no internet even though we are leaving in the flat area with no mountains around us and no canyons. Their customer services is AWFUL, No one wants to be responsible to resolve an issue. They told me they would give me credit which that never happened even with their supervisors getting involve, no trouble shooting or issues was solved. They told us when we were signing up that if we are not happy we can return the phones within 14 days and get full refund but that did not happen either and they charged us another $50. They said if we turn in our old phones we would get $300 for them that did not happen either. Basically they are the worst company to work with period.

Verizon Wireless does not honor their same day service which I pay for every month. I lost my phone I made my claim to find out the the phone has to be mailed to me instead of me going to a Verizon store to pick up a new or refurbished phone. I pay for the highest protection plan and had the expectation to get a phone the same day if it was lost, stolen, or damaged, because I was told from the representative and what is stated on the website. Verizon is misleading a service that they don't honor when things like this happen.

I have been a customer for over 20 yrs. This Christmas I bought a Galaxy S20 plus. The screen got scratched before I could get a screen protector on it (the one included on the phone was worthless). This happened in the first 2 weeks so I asked Verizon to replace the screen or give me a new phone. They took no responsibility for this even though I have never had any issues with phones over these 20 yrs. Their response was I needed insurance. I had heard from others about their poor customer service experiences with Verizon but this is the first time I felt it - So I will be looking for a new provider. I recommend you do the same.

I didn't think it could get any worse then whamo! Now can I say that it is even worse than the "S" word...Sprint. For proof, just make a call to them if you can. We got disconnected 4 times and they're a phone company. That was after waiting in queue for over 30 minutes. This only got worse when I asked for a usage of data broken down over the last 4 months. This is like wireless 101, No?

Switched from ATT to Verizon today due to no ATT signal at my new home. Phone switchover at the Verizon store was excellent. Tried to add 2 new additional lines but password did not work (brand new password set today)! Tried the "forgot password" function to change password. Says you need the password! Called customer service which said to log in to the online account (can't do without password)! Vicious loop. Tried the Verizon App. Said to Log in with...uh...password! What a mistake. Should have went to another carrier. Customer service is the key, and Verizon does not have it at all. VERIZON SUCKS.. STAY FAR FAR AWAY! DO NOT USE VERIZON! TERRIBLE CUSTOMER SERVICE! ACTUALLY, NO CUSTOMER SERVICE-does not exist. Can't get anyone online, on phone, on chat, or on App.

I ordered a phone back in November and was cancelled on your end not mine. I reordered the same phone again on December 12, 2020. I was charged the processing fees and no phone was sent. I called up again on December 27, 2020 to find out it was cancelled again but my mom's credit card was still charged. The person went to send me to a supervisor to figure out the problem but I was disconnected. I then went to call right back but they were closed. This is extremely frustrating at this point that no one is willing to figure out what is going on, and you spend hours on the phone to get disconnected and be told they are now closed. We have been customers for at least 18 years if not more. After this experience I am tempted to leave and tell others not to use Verizon services.

They lie and take your money. And they don't replace broken phones they selling you without you paying them. Customer support are rude and lie and no help at all. Really bad service. They won't take stuff off your bill if it's not yours. I hate Verizon.

I decided to respond to a Verizon email promotion and upgrade my sons to the new iPhone 12 mini phones. While on the phone with Verizon, I saw that one of the phones (black color) was back ordered and wouldn't arrive in time for Christmas. The other phone (blue color) was available so I asked the agent if we could update the order to two blue phones so that we would receive them for Christmas. The agent was having some trouble updating the order and ended up disconnecting me. As I'm writing this post, it has already been a 3+ hour nightmare.

My wife and I ordered 2 new phones plus a new data plan for us each. The customer service was so bad, we canceled before the order was finalized. Spent 2 days on the phone, multiple trips to the store, and dealt with rude employees. We immediately switched to T-Mobile. I was deployed overseas with the Air Force, and they refused to help my wife who was stranded in the states. They will never have our business again. Buyer beware.

I have been trying to get into my Verizon account all morning. I recently reset my password through the .gov site. It was refused. I have reset my password twice through the .gov site trying to get it to work. Refused every time. Tried to chat. Can't get to chat without logging in. Can't log because password is being refused. That is the problem I need to resolve in the first place. Tried to call. They asked for a pin. Husband changed the pin yesterday. It was also refused. I am livid. They are giving me no option to resolve my problem. I hate Verizon with a passion. If there were any other phone service in my area I would never do business with them again.

I attempted to port into Verizon prepaid, it failed due to an error, I gave up on Verizon based on the customer service experience, and verizon refused to refund my money. I spoke to one rep (Asian accent) who was too dumb to figure out what I wanted and she said it was impossible to refund so I should file a claim with my credit card. I called later and spoke to another rep (Asian accent) who told me she would not allow me to get a full refund, but she would see if she could refund anything at all, then I ended the call because she was not nice about it. Bottom line, I never even ported my number or used their service, all they have done is mail me a sim card, yet they tell me they can keep my first month's payment.

I have spent over 6 hours trying to get them to honor their words. They still won't honor what they have told me. One person told me I was taken care of and the next said it's not possible. I am working on my exit strategy as we speak. I have been with them for YEARS and they don't care. It's all about the buck to them. If I could give them a negative star rating I would. -5 seems to be a good fit for them. BTW coverage is phenomenal. Everything else sucks!

I was told by the salesman that in moving my iPhone and iPad service from T-mobile to Verizon the activation fees would be waived. My first bill, which I received 2 days after activation contained 2 activation fees totaling $80.00. I've been on the phone now on hold for about 10 minutes to talk to a supervisor and was just disconnected.

Verizon takes economic development subsidies and challenges the assessed value of their facilities in order to lower property tax payments. We get zero service in most of rural Montana, yet they claim to be improving American lives with 5G, Just pay your fair share of taxes, so I who don't get coverage don't have to pay more than my fair share!

I have been a Verizon customer for years, recently my phone failed, so I went to a verizon store to purchase a new phone. I inquired about offers I had received from verizon for purchasing a new phone. I was informed by verizon rep, no offers were available to me. I needed a phone, so I agreed to the best plan offered by salesman. My rewards had $5.00 in account credit total, not the rewards sent to me. I had insurance which I was also told provided me with $8.00 in credit for a new phone, I paid more than that amount for the insurance.

They are rude and vindictive even the management. I called the manager of a store and by the end of the conversation she was yelling at me over the phone after I told her she's unprofessional and should not be a Mgr. Another time I called about a late fee 1 day late as I was in the hospital Heart Cath! No sympathy and then ran another credit report after 11 months to put a ring on my credit. Vindictive!

Verizon's coverage is what made me port over 5 of our T-Mobile lines over to Verizon. More expensive but wanted better coverage. Boy, did I take TMobile's excellent customer service for granted. It is SO hard to get a live person with Verizon. Trying to use the online chat sucks! I am so frustrated as I have not been credited for port switchover. I can't make sense of the bill, guess what, you can't get a person on the phone. It automatically switches you to an automatic bot that forwards you to online chat. Only time you can get a live person is when you want to purchase something. That stinks! Their website is so abysmal as well. Keeps timing out while I'm chatting and we lose the chat session. What in the world, Verizon! I thought you guys were way better than this!!!

Buyer beware! Good coverage-yes. Good people at the store, yes. Extraordinary expensive prices, yes. If you need help of any kind, be prepared to be jerked around a lot. I was on hold today for 1 hour and 23 minutes! Then transferred 3 times before talking to someone that said they could not help me. I accidentally put In The wrong routing # when filling out auto pay. They then said I had to come in and pay cash from that point in for the next 6 months. I asked if it could be fixed “No”. Advice- don’t make a mistake putting your routing #!! Then they charged $25 Bounce back fee from the wrong routing #. I was told I would get $150 credit card. I did but decided to change carriers. I was weary of someone trying to figure it out. Back and forth into the store multiple times to no avail! So changed to Straight talk.

I have been a faithful Verizon customer for 18 years now. My husband recently had a phone that was malfunctioning. I called Asurion, to report a claim, and was asked if there was any "visible damage" to the phone. I reported there was a "small crack on the back bottom part of the phone." I was then told by an Asurion agent this crack, that had been there for several years, was NOT the reason why the phone was malfunctioning. I was transferred back to a Verizon agent. The Verizon agent said this was incorrect and I did, in fact, need to file an Asurion claim. I contacted Asurion, again, to be told that the Verizon folks just did not want to do their job. I was advised that I had insurance through Verizon and would need to use it, to get a replacement phone.

It didn't last 5 years. I've only been with two companies AT&T and Verizon. I have no idea why I went with Verizon. I have something wrong with my phone. I brought it to the manager's attention. She was rude. Recently ended up in the hospital. My bill was one day late. They charged me $5 but they wouldn't waive it and she was condescending and rude to me.

My husband upgraded to a new iPhone. I called and asked what deals would be available to me to upgrade. My phone was old, so not a good trade in. Nothing was offered. After checking weekly for deals, and told there were not any, I called in and asked again. After thanking me for being a loyal customer for 7 years I find out there is a two for one deal that I was never told about. This deal can be retroactive for 14 days from my husband's upgrade. Well, it was day 16 and they would not bend in the two days. So much for being a loyal customer having any real value to them! They have the worst upgrade deals and obviously are not interested in making their customers happy customers. Will probably bite the bullet and change over to AT&T.

Have been a loyal Verizon cust for 12+ yrs. Due/offered upgrades throughout my time with them. I believe "if it ain't broke" don't fix it so I never took them up on the offer of a free upgrade to any of my 3 phones on my plan. On Nov. 19th I rec'd postcard type mailer stating yet again I was due for an upgrade. Since my phone is the only one that actual NEEDS to be replaced/upgrade etc. I made the call---very nice young man assisted me. Successfully ordered the phone that was offered (at no cost). GREAT!! Or so I thought. Called Verizon today to see where my "new" phone might be as I have yet to rec. it.

I went to the Verizon Wireless store to see what the differences were in the S20's. Person didn't want us in the store and didn't even try to help. We were told that the only difference was the camera. I specifically asked about SD cards and was told that they all came with the slots to put one in. Wrong, Wrong, Wrong. I ordered the S20 5G and there is no slot. I had already spent 3 days transferring my data from the old to new phone as the store will not allow you in to help with new phone so I didn't want to return it. Tried to discuss with the store manager but he never returned my emails, went to the store but he was unavailable so I left my name & number, again he didn't bother to call me.

They do not attend you, they leave you on the phone for 2 and 3 hours they pass you from department to department. I placed an order with them and when I saw that it was delayed I called to see the status and they do not know anything, supposedly the fraud department put a stop on the order due to lack of a document and then they say that they cannot verify the company 5 years ago we are in the market and we have everything in order. We regret that they call themselves the best but they have dissatisfied customers, the truth is a shame that such large companies do this to you. I do not recommend them at all. They have the worst customer service I have EVER contacted.

Hold times are crazy long. Difficult to get a real person on the phone. They transfer you around, put you on hold forever or disconnect you and don’t call you back in most situations. The information on any subject will change depending on who you talk to. It is extremely frustrating to deal with this company. The issues are too numerous to list. It’s sad. I have been with this company for 20 years and the service on the phone gets progressively worse from my experience. I have taken screen shots of lengths of time on hold and also of how long I am on the phone before my issue is resolved. It’s shocking!

My Verizon trade in and customer service nightmare: I was lied to about promotional trade in value on my account by local Verizon store manager and chat agent. Customer service did not return my call and my situation has still not been resolved. Sunday: Went to local Verizon store and manager said I have offer on my account which allows me to trade in my phone and get $579 off new phone. I agreed to move forward and manager transferred my information onto new Iphone 12 Pro max, charged me tax + upgrade fee. After I paid, he went onto my account to print label to return old phone and trade in label said $100, so I questioned it. He chatted with chat agent and confirmed that even with that I still have $579 promo. I took a picture of the chat with Verizon confirming the $579 for proof in case I needed it, thank goodness.

We moved from Verizon Wireless to **. ** cancelled the two numbers as of July 1, 2020, but Verizon refuses to acknowledge one of those transfers. It continued billing for that inactive number for three months and I had to pay over $100 in order to get the account cancelled to prevent continued billing. Verizon's phone answering response is horrible--awful screeching canned music. If you wait over an hour per call, you might finally get a human, who in our case each time claimed Verizon could not help us because ** was at fault because they did not notify Verizon Wireless about the number cancellation. We know ** is telling the truth about the notification because we were on speakerphone when the transaction occurred. If anyone knows how to reach a human at Verizon Wireless who can rectify this situation, please advise.

Does VZW still employ competent and/or human customer service agents?! VZW used to be worth the extra cost, better wireless coverage AND if you had any issues you could always a reach an experienced HUMAN in just a short, tolerable wait time. THOSE DAYS ARE GONE! Ordered a phone online over a week and half ago. Website said, pick up today in store? I said SURE! THREE days later, still no 'ready for pickup' confirmation. Called store. We do not have that phone, no plan to stock it, call customer service. Customer service said, "Let's cancel and reorder it ship to your house." SURE! Well that action froze the account to where I cannot place an order for anything. TEN DAYS and over FIVE HOURS of VZW calls, mostly hold time of course, and still no phone and no ability to order. CONGRATS VERIZON, you just bumped TIME WARNER CABLE AND SPECTRUM from the throne of WORST CUSTOMER SERVICE EVER!!!

The issue I have is my attempted to be transferred to a supervisor on countless occasions to resolve the issue I have with Verizon wireless over charging me for international charges. I was even charged for international charges two days that I was in the US. They have refused the transfer me over to a supervisor. They continue to waste my time by having me on hold only to transfer me to another representative that is not a supervisor. The reps ask me the same question, which is, why are you calling and can I help? No, you cant help me if you cant give me the money that was stolen from my account. Every time I call, I am on hold for over 2 hour and no resolve and no supervisor. Terrible, terrible service to a loyal customer that has been a customer for over 14 years. I have been transferred three times today. I am currently on hold with her now for an 1 hour and 25 minutes. I believe it is time to switch over to AT&T.

I’ve been a Verizon Wireless customer for 25 years. Always had the best service from them...'til now. It is close to impossible to get a human being, they want to do virtual chats and online troubleshooting. I was on the site with their robotic helpers. 2 hours today, never got my issue resolved. Another experience like that, and I’ll be looking at other providers.