Verizon Wireless Reviews

I have been dealing with Verizon wireless over phone for 5 days, They are liars. Scam artists. They have my money and no phone. I ordered phones. They had me cancel my order and told me to pick up phones at store, drove hour only to find out they had lied. I think the foreigners are making complete jerks out of us Americans. It's been an awful experience. Meanwhile I am.

Terrible service. They did not tell me that my phone delivery would require a signature. Translation, I had to stay at home all day because delivery could be anytime before 8pm. Therefore I was home bound all day. They did not tell me when I ordered the phone that there were better options. Spent over 50 minutes on the phone with one person and many, many more minutes on the phone with others about my phone. I do not even have Verizon service yet and already I am very disappointed.

The Verizon has been very good! No lost call or dropped calls! It is a higher in monthly costs! They have been able to do exactly what we need in using their services. Unless some other company can do better!

I live in the mountains. I used to have spotty service with another company. I have great service now with Verizon compared to friends with other companies. Friends with other companies sometimes don't have service while I do standing right next to them.

This company provides very dependable service ar very reasonable cost! I switched from another wireless provider I used since the beginning of cell phone services. I regret not having done it sooner. They provide the service my internet provider uses for wireless service.

Why does Verizon have the worst tools for preventing spoofed/scam calls?

My cellphone got to the point where is had literally no reception. You open the phone up and you see 4 bars... then 3...2...1..0! And that's sitting in one place! Their coverage was the worse I ever had, and it kept worse and worse. SO... Last Sunday the wife and I went to a T-Mobile store and kicked Verizon to the curb!!

First of all, I will say one thing without any doubt about Verizon is that their network is available anywhere you go. You don’t have to worry about their coverage and network strength. Secondly their internet speed is amazing even in 4G LTE coverage areas.

Verizon is a good phone carrier. The rates are a little high but are comparable to its competitors. The coverage is great but I wished the 5G coverage was a little better. Customer Service is adequate but Technical Support is awesome.

Verizon is not and I say 100 percent not a good provider to run a business with. They are trying to charge me 90 for one line, 70 each individual lines. The plan is suppose to be 105 for all my lines. Then they gave ownership of my account to a number I don't use, when calling them for the past 3 weeks, half the day or more is like calling a toddler. They argue, laugh, get attitudes telling you what to do, silent holds to pretend they're not there, and or hang up on you. I think my 5 year old could do a better job. Business is suppose to be professional, not like calling a elementary school but they could do it better. The worst POS service and customer service I have ever dealt with in my entire life!!!!

I have been with Verizon for around or around 25 years. They are always willing to help you Technically wise or however you need. I have gone into Verizon stores and 1 on 7th street and downtown Robert the manager is awesome although one thing about that location is they have no Wi-Fi which I think is very ridiculous.. He recommended me to go to the promenade Verizon And Miguel helped me transfer all my information over after having to get a replacement phone due to my phone going DOA. I love Verizon. I probably would not change. I just wish that they would lower their pricing

I have been through several companies in the last 30 years and have not found but one that completes the bill on customer service, reliability of products and standing behind their services and product than Verizon Wireless, no one better but many sorry to say are poor in comparison to Verizon…

Great coverage. I wish the bill was lower but you get what you pay for “usually “. Hardly ever have any dropped calls. Most call are Crystal clear except when on the edge of service.

Well I don’t know where to start. I’m a truck driver and I have been with Verizon for many years and last couple of years I started noticing very poor connection across the country. Specially in a places where before I had very good phone and internet service. Now in many many places I have 0 bars and the sad part is that many people that I know have a different provider and they have full service when my service is one or 0. Verizon was the lead company across America on service and now I'm very sad to say that some very small companies out there are providing better towers. When I moved to Florida I had a perfect service in the area where I leave and now I never have service more than 2 bars. Sorry Verizon I had to say something.

I have been with Verizon since 1999. My first cell phone. Over the years any time I had an issue their customer service has always come through. I worked in call centers for over 15 years and have always been impressed. My service and cell phones have been top notch. I have watched my daughter use other cell phone companies with varying complaints, poor service or subpar cell phones. Will never change to another cell phone company.

Since I’ve switched to Verizon, I haven’t had any drop calls. Prior I had ATT and experienced drop calls almost every day. I spoke to a Verizon customer service rep and the rest is history. Best decision I’ve ever made. Also, being a veteran I got a discount. So far, Verizon is good to go.

We have had Verizon for many years. The service has been good at any location in terms of calls not being dropped. I don’t like the contract length just to get a deal or upgrade which is generally two years.

Verizon doesn’t get a 5 star review because I think it charges too much for its service, and you can’t get help in the stores the way it used to be. Now it’s just sales! I found, however that the customer service department was very helpful in getting me more coverage at a cheaper price. So that kept it from being a three!

Always have great service, get calls anywhere even out of our country, great sending all messages and texts. Yes they are a little high but very worth it. I’ve never had dropped calls or messages due to no signals like other carriers do. I’ve had so many people tell me they lost signals and they all have different companies..that's why I’ve had Verizon for years.

In the spotty coverage of where I use my phone Verizon has been the best. Price is higher than the others, but cheaper and no coverage is useless. Sales reps change frequently. I was misguided and the savings I was promised never was obtained. I wish I had more choices.

I made the mistake of leaving AT&T for Verizon because I thought they had more coverage, boy was I wrong. The phone service sucks 100%. You have to live in downtown to get full coverage. On top of that my phone is always freezing up. For a company to charge so much they should have excellent service. & they charge $7 check time you call customer service. I can not wait to leave them and go back to AT&T. Moving to Verizon was the worst mistake I have ever made. STAY AWAY AND SAVE YOUR MONEY.

Verizon service is pretty reliable and fast. Only a few "drops" but that's usually when my husband is not in town. I would recommend Verizon to anyone who lives in an area which it is offered.

The wifi is very weak at times and freezes I lose contact. I must go into settings and change to cellular and turn this on when it happens. This can affect my bill because too much data use means I need a different higher priced contract or I must pay for additional gigabytes.

I’ve had a few cell phone companies over the years but I always end up going back to Verizon. They continue to have the best coverage, least amount of dead spots and the prices are competitive. I’ve found the cheap priced ones are exactly what you get. Cheap bad service. I’ve used at least 10 different ones trying to save some money only to be disappointed and changing back to Verizon. I don’t believe that there is a better company. That’s for sure. Nothing but positive things to say about them.

We switched from Optimum to Verizon Wireless. We asked if our 2 landline phone numbers can be switched. Both were originally Verizon numbers. They said no problem. We had a tech come out here 3 times (third time the tech never showed up). We had gotten both numbers and lost one number. This was in April. We call every month and a different customer service rep tells us they are working on it. As of today, Aug. 19th, they now tell us we can no longer get one of the phone numbers (one being my husband's business number). Don't use Verizon. Just horrible. Going to switch back to Optimum. We are contacting the major television stations and ask if they can mention this on the air. Everyone needs to know they don't care about anyone.

I didn’t find out that Verizon left off part of address for watch I ordered, until I checked tracking. I called customer service to see if they could correct the error and send watch. I was told by Verizon representative She could not correct this with Fed Ex. She said I would have to cancel order and refund-order and pay the taxes again on a new order. I said I didn’t want to pay again, since I already paid. I cancelled and said I would wait to get my money back on the watch I never got that was being sent back to the warehouse due to insufficient address.

Horrible customer service. I switched from AT&T to Verizon and ported my number, I did not receive text messages from AT&T customers for weeks before it was finally resolved. Manager was supposed to call me back and they never did. Went into a Verizon store and that service was equally as bad.

I have found Verizon to be the best mobile service provider. I have been with them for over twenty years. Their Customer Service agents are very professional and polite. Any request I present is accepted and resolved quickly and with professionalism.

Verizon is the best phone service I ever had. I came from Chicago one summer, my phone service was someone else not going to name it but I had to get another phone that when I got Verizon service been with them since about 27 years. Never had any problem with them. They was the only service that had a tower in Georgia so that was the reason that I change. So glad that I did. Great customer service.

Very poor service if I can get a signal AT ALL! Verizon cares more about their 5g service and ** with it customers that have been with them for years. I have heard that they haven't paid for the use of other company's towers so their customers in the rural areas get poor signals.

I have used Verizon for 30 years and have always been satisfied. I can always make a call--(even at the top of a dirt road in the mountains of New Mexico). I have recently joined Spectrum's cell service (utilizing Verizon towers) and have carried on with my satisfaction.

I have never had issues with my service or with the Customer Service provided by Verizon, even when out of the country. The local and virtual staff have always been able to assist me with sales or problem solving with the utmost professionalism. I have family members that have left to go to a company with a cheaper plan, and have had issues with every one of them. Yes, Verizon may be a little more expensive, but when your connection to work and to your family is heavily dependent on your cell phone/plan, I wouldn't trust any other company with my business.

Prices are sometimes too high, and they charge for everything. I don’t agree with all of the extra fees that’s added on. Family plans should be given more discounts, especially if you were with the same company for over 10 yrs.

Verizon provides consistently great service, regardless of the weather and despite the age of your phone. Superior customer service. There is a nice variety of products available: cell phones, software, notepads and more. I have no complaints.

Since being a Verizon Wireless customer I get cell coverage EVERYWHERE! Before I could never get phone coverage inside of any stores and when driving through certain areas that is no longer an issue with Verizon. If you have no cell service while out and about what good is it?! Verizon wireless has been reliable since day one and I refuse to ever change my wireless service, we are VERY HAPPY CUSTOMERS! : ) : )

Purchased Verizon phone from Walmart. Big mistake. They can only collect taxes, said call Verizon in 3 days to pay off phone. Did that. Verizon said, "Oh no you have to wait two more weeks." Did that. Been on the phone for over an hour trying to payoff phone, can't pull it off. Verizon you suck.

I’ve had Verizon for at least 20 years and even though I’m on a fixed income I have no plans on changing. Very seldom or ever am I out of range. Even in Europe and South America I’ve been very happy with their coverage. Their customer service has always been very helpful. Their prices are much higher than they should be and hopefully they’ll learn not to be so greedy so my bad but I want and need good reliable cell service.

Verizon is always there to help me. I like Verizon the best. When I have an issue with my Tv or my cell phone Verizon always provides me a technician to help me solve my problem.. They are always pleasant to deal with and always stay with you until your problem is solved.

Verizon has been our cell phone company for 12 years. Verizon provides excellent coverage and great signal strength both at home and during our travels in the US, and short term international plans for our travels in Canada, and Mexico. Paperless billing, easy account management, and thorough and professional customer support are additional reasons that we recommend Verizon.

Verizon is awful. I should just leave it at that and move on. Because I can’t even write the amount of times I have been in contact with customer service on chat on the phone in stores and still get nothing resolved. For one I have been telling them my (2nd iPhone 11) sucks and has never worked right. Doesn’t matter, going on 1 year with nothing but issues and me wasting my time trying to get assistance on this. But now I have bigger issues which is my account/bill. I go over on 5G every month when it’s just me and I have WiFi at home, but my phone is a reason to that. However, they have been harassing me to change to unlimited for years. I just never wanted to pay that much.

Cell service is good, very few times I do not have service, equipment sold works well and service center people have been courteous. Price seems a little high compared to the competition. I am concerned that so much advertising is causing the service to be priced higher than the competition.

We have had Verizon for a number of years. At this point our bill is reasonable as we own our our phones. So for 2 phones & 1 tablet we are at $88 monthly. Not much data for that price but it suffices. While we don't agree with some of the things Verizon supports, we have tried looking into other smaller companies & their rating for customer service are terrible. Verizon has always been easy to access & quick to fix anything we have needed adjusted.

Verizon Wireless have been thorough in customer service and very upkeep with technology. They offer monthly discounts that include lower rates for auto-payment and devices, a variety of gift card rewards like Amazon, Best Buy and Starbucks to name a few. In addition, more rewards if you are military, veteran and dependents can be added to your plan for more savings. Most important the Verizon Wireless iPhones are very user friendly for each generation with a SUPER package that include unlimited talking and data.

Verizon Wireless has been an amazing cell phone provider for me. I've never had a problem with connection issues, voice clarity or dropped calls. My monthly bill is always correct, on time and easy to understand. When I've needed to speak with customer service for whatever reason, I find immediate resolution with the issue. I would recommend Verizon 100% for all your service needs.

I have been with Verizon for over 2 years now after being with AT&T for years. Was told by friends and family service was much better with Verizon than AT&T. That has not been my reality with Verizon. I have issues getting service in my driveway, my house and in remote areas with Verizon. Really wish I had not changed and plan to move back to AT&T soon.

The bills are pricey but the service is good. You used to be able to get a free phone which helped with the cost. Now you have to buy it. The prices are steep for a new phone. You can’t pay it off until after 2 cycles. This makes the monthly fee very high.

Reliable company with many outlets if you need help. Great prices for seniors. Traveling with Verizon is not a problem because their reception is always great. Product offerings are quite large and have many things to fill anyone’s budget.

We have Verizon and are very satisfied. We don’t have problems getting dropped. We have good reception wherever we go. We are always able to contact one another. This is important as we have a college girl and a 67 year old female so we can always make sure everyone is safe. None of us have had problems with the phones we have. The cost is affordable and if there was ever an issue, Verizon addressed right away.

I have been very happy and satisfied with Verizon Wireless for 15 years. My husband and I were traveling extensively in North America and enjoyed consistently good service and reception. Verizon is a bit more expensive than other carriers, but you get what you pay for, and Verizon is worth it!!

Tried to order/upgrade new phones after being with Verizon 20 years. Can't upgrade online, 2+ hours trying to speak with a person, store couldn't get through to a person or upgrade phones. Store carries NO INVENTORY. Phones must be ordered. Worthless customer service, but would shut off service if you were 1 day late paying to be treated like trash they wouldn't hesitate to shut your services off.

I have excellent coverage no matter where I travel in the United States. The employee in the store are helpful in answering your questions. The problem is trying to determine what your actual bill will be. They price things as payments and it does not tell you what your bill will be. I have 2 phones on my bill. I asked about adding the house landline and that is a New Bill. So why should I change?

No I would. Customer/store salesman makes mistake and it hard to trace the transaction and you left paying for it. Something you don't want nor you don't have. I would say that is the worst part of Verizon.

I was sent an email for $100 gift card and their page is not working. I try 2 hours to get to the customer service. They are INTERNET company and it feels like they are some sort of BAKERY or other NON-IT company. BAD BAD BAD!!!! DISSATISFIED!!!!

Shannon did a great job of spending time with my wife and helping her set up her new iPhone. She was patient and tried to problem solve some issues that came up. She did a great job! Very pleased with our service!

Verizon sold me a phone on my business phone plan. The salesman had received "permission" from his manager not to charge me a $25 monthly data plan, which none of the other 6 phones I have on my plan are holding. My 4th phone call where someone says they will listen to the recording and never responded back. The first 3 phone calls to customer service was that I would receive a phone call back after someone listens to the recording. That never happen. I constantly follow up on my issue and it's as if no one records notes of my problems. I'm so ashamed of what this company has become. I created a ConsumerAffairs account to post this about Verizon. I am moving on to the next review site and I will continue until I switch services to another provider.

Verizon is very expensive, and the NOT easiest to get hold of their live customer service. I was charged 20 dollars a month extra for a Samsung tablet that is NOT using any cell data. It was using home internet for an 83 yrs old with dementia. When asked why am paying for something was paid for in cash. I was told that the tablet is on two years contract. Such **. Never again using their service.

My phone works great when I leave Dallas. When I return to Dallas I start receiving “no network” pop ups and I can’t get on any website. Verizon blames Apple. Why is Apple to blame if the phone worked great outside of Dallas? The Verizon service reps do not listen, interrupt, and do not answer questions. So far the reps have blamed Apple, Microsoft, Google, Yahoo, and leaves on trees. Today I was told the problem was with the weather, see photo. I was also yelled at and told I was probably the problem. So Jonathan, I want you and the rest of the rude people in customer service to get full credit for losing this four phone account. I guess T-Mobile will get the $240 monthly payment.

They do not have any customer service, that will actually help. Our phones don't work going on 2 months and all they do is keep jerking us around. I have contacted them 18 times. All they do is make excuses and keep billing us for a service we are not getting.

Ok so here’s what happened when I went to my local Verizon retailer in Roseburg Oregon…. I went in to start a plan with Verizon in early June. I got all the way through the process which took at least a half hour. When I went to pay the rep then informed me that I had to pay using a credit card. I explained I only had cash and told him at that point to disregard everything and I turned around and walked out of the store. About two days went by and I started receiving emails from Verizon about my account! I was confused because I never finalized anything, I didn’t leave with a phone number or phone mind you. I went down to my retail store in Roseburg Oregon on Stephen’s st. The manager specifically told me that he himself had canceled this and to disregard all emails. So I did.

Do not go with Verizon. My experience with them has been nothing shy of debilitating. Their network is fine. I had a few dead zones in heavily populated ares which shouldn't happen, but I have had that experience with other providers too. My biggest qualm comes from the fact that their employees do not know what they are talking about, they try to upsell you, and sometimes charge you even though you said you did not want something.

Bought insurance and they haven't process the claim. Call in, sit on the phone for 10min and here I don't know why. Verizon is a very expensive cell service. I believe they rank number 1 as far as high average bills. Will you pay a lot for their broken promises. I really like Verizon but lately their services have gone downhill. Verizon is smoke and mirrors, if nothing breaks you're good but you have paid the money for the peace of mind to have it repaired or replace, but if it does break Verizon is not going to help you get what you paid them to get. My day started with them 8am. At 4pm still no resolution. I call to cancel my plan. I was greeted with - "Well ok then" (with the company for 15 years and they blow me off like that after never missing a payment). If you're going to business with Verizon remember you are only as good as your wallet.

I wouldn't suggest anyone switch your plan to Verizon plan. I have a new iWatch and I have called some 30 times Trying to Get my watch connected to my cellular data. I was never able to speak with anyone, and there are no options to help me get it done. I'm considering leaving Verizon so that I can use my new iWatch! I'm so upset!

I had the most bizarre experience last week with the Nanuet shop. The sales person did not check my address with me and wrote a wrong delivery address of 1 device and three accessories to a wrong address (US$ 1k). As they don't print contracts like they used to do in the past, I only realized the error after I received the shipping tracking # from the UPS by email. I went back to the shop and WASTED three hours with the representative, shop manager and customer care (this over the phone) and I was promised the shipment to the wrong address would be cancelled, a new order would be sent to my actual address and delivery to me would be in time to arrive for my pre-set appointment to activate my card.

After 13 years with Verizon I closed one account to open another and they billed me after the account was closed which I did not know about. This is a very unprofessional business and I would not recommend their service.

Do not get Verizon Wireless. They are Con Artists. They make it difficult to reach their customer service and when you do they manipulate you and find ways to overcharge you for their service. Over the last week it’s been the most painful experience dealing with their customer service. They are not an honest company. I spoke to three different supervisors in one day and they all did not help me fix the original plan I signed up for. They said they would call back at a scheduled time and did not. Instead they manipulated my wife into another more expensive plan. They take advantage of busy people and use it in a way to make more money off of them. I’m warning not to ever deal with these Con Artists.

Once I realized that the iPhone would cost $25/mo x2 years, I called Verizon to cancel order and stay with ATT. Verizon shipped the order the next day anyway! They kept trying to ship me the new iPhone and SIM cards. I refused delivery (sorry FedEx). Never received the shipment thus no activation. Then receive monthly bill for $330 from Verizon Wireless for July 2021. Amazingly, ATT, my previous carrier, continued to bill me for the month of July 2021 as well. How is that even possible??? Seriously. I am disgusted by these companies.

It's with great sadness that another good tech company has decided to end customer service. You can no longer reach a real person by voice, their IVR is a total failure, and they've chosen to outsource technical support to a useless offshore chat service, people being paid a fraction of US wages to deliver non-existent technical support, juggling a dozen simultaneous chats poorly. I switched from AT&R to Verizon 5 years ago because of their terrible customer service, but Verizon has gone even deeper into this hole. Don't try to call a Verizon store, they don't/won't answer, and you end up lost in IVR. For a company with such strong physical infrastructure, they have given up on real customer support. Now looking at ** with US based call centers, a company that understands real customer support.

Verizon installed services at my parents that were not requested & overbilled them. Still overpaying & made them responsible for returning equipment/ installing what was originally ordered. Stay away.

I've been a Verizon customer for approximately 20 plus years and you would think a company would cater to the customer. I live in the country therefore they will only give me 4G in Data, I travel coast to coast and work in a 5G area but I was told I can't get unlimited Data or even an upgrade to get more than 4G. After all these years of being loyal to them I have made the decision to go with AT&T who will give me total unlimited Data with no throttle down when you hit your max. It's a total shame that companies have so much money that the little person no longer matters.

Verizon Wireless deserves exactly 0 stars for their customer service. They just hung up on me while I was waiting on hold for several minutes to speak with a manager to help me with a very simple request that I can't find any rep willing to do their job and help me get completed. The phone coverage is also bad. I use wifi at home and yet they won't let me pay for less than 5GB per month which I never use because the service doesn't work.

All they have been offering is deals have a odd catch. Either you have to add a line or trade your phone in. Well if your phone's broken you don't get crap for it. Been a customer for over 12 years. Never had issue with snagging deals.. until the past 3 years.

Awful customer service. Anything to make a sale nothing to honor promotions. DO NOT USE VERIZON. FALSE promises and no resolve when customer asked questions. Save a headache find someone else to use. Paying for uneducated agents to work.

I took the Bring your own device offer from VZ for a $650 rebate. Before the port in, I checked with VZ and they confirmed that my device was eligible for a port. Once I switched lines, VZ could not port my device. I spent several hours with their tech team. They sent me a new SIM which also did not help. They asked me to visit a store. I visited the store twice. The store advised me to purchase a new phone. After having a week with VZ I was so tired that I purchased a device. I submitted my rebate for BYOD. VZ rejected my rebate application stating that since I had purchased a new device I did not qualify for BYOD. I spent several hours with VZ support, I had to purchase a new device because VZ could not activate my old device after telling me that they could, had a non functional phone for week and not get the promised rebate. This is VZ's new way of defrauding customers.

I've never had to contact Verizon support outside of a in-store visit until this week, and I'm beyond upset. Over the past two days, on two different accounts that I manage, I have received the worst possible customer service I've ever had with any company. Genuinely looking at getting a new service provider, because I never want to have to deal with your support team ever again.

Been a customer for over 20 years. Every time something needs to be changed, I end up getting charged an additional fee of over 100 bucks. This has happened twice within a 3 month period. Finally had enough and am leaving Verizon. I don't know how they get away with how they bill people. They told me I didn't pay my one month bill but yet I have it in my account that I have. Spoke to several representatives to explain why and it's always the same run around. Good bye Verizon!

After blatantly LYING about the value I would be given for trading in my iPhone 8 for a 12, I've now been on hold for 12 minutes to cancel my service. I want to cancel only because I won't support any company that is so low class, they have to lie to get business. Now that they're too busy to let me cancel properly, they'll just leave me on hold till I give up. Guess what idiots? I'll just hold off paying my bill. Willing to bet you'll get in touch with me then. I don't give a ** about keeping this number so no sweat off my back...LIARS. How disgusting and despicable to have to resort to such unethical ways to get business.

I got an email message telling me my Verizon Jetpack had been discovered to have a defect that made it dangerous to use - risk of burns and fires - and that I should stop using it. However, Verizon continued billing me $20 per month for its use. When I called Verizon to ask them to remove the charge from my bill or credit the amount toward a future bill, they said I had to call Ellipsis the maker of the jetpack because there was nothing Verizon would do. Each of these calls (the ones to Verizon and the ones to Ellipsis) had me on hold for between one hour and two hours. When I reached Ellipsis they could only send me a new jetpack in 2 months and a box to send back the old one in 2 months but could not credit or refund any part of my bill and they told me to call Verizon again.

Verizon has irresponsible employees and the most unfriendly website ever. My family account holder tried to transfer from AT&T to Verizon, which we later realized was a big mistake. I took the new sim card to a Verizon store, and the guy said my phone was not compatible and tried to persuade me into trading my perfectly good phone to get a new one. He told me I only needed to pay extra 100 without telling me it is a downgrade in memory of my iPhone and it will cost $350 in my rebate! At that point I don't trust the guy any more so I didn't listen to him and went home to try to figure it on my own, and turns out he was lying! My phone was perfectly compatible and there was no issue at all.

I have just switch over from T-Mobile to Verizon due that in the last month their service has gone really slow. We got the mix and match plan and the guy at the store put us all into the same plane the unlimited play more. I move 4 lines over from tmobile and got temporary numbers to port mine over ones my phones got unlock. My brother in law went to the store to get a sim card since he is in California and get his number ported over. They open two new lines instead of porting over. Brand new customer and have to deal with all this issues is not ok. Over 20 min to get a hold of someone in customer service not good.

Customer service stores make the service sound good but I'm not happy and plan on switching phone company. I purchased a new phone and watch, but how is it that during phone conversations the phone will just turn off. Not cool I use this for my personal and business. Not happy.

Rude Customer Service Representative. I have a business account and spoke to three different people if you have a questions that they just don't want to deal with they just hang up on you so I will be terminating my account with this people.

Had an issue where I ported out my lines and service, which included a tablet. I was unaware that the tablet line was not not ported out and the service was kept active. When I found out the service was still active I paid the balance and I called up immediately to try and resolve the issue. Thinking I would just be issued a refund. The two reps that I spoke with confirmed that there was no usage of the device but that they could only issue a 50% refund. Not satisfied with this I figured it would be best to escalate and the executive assistant stated that she was being more than generous offering a 50% refund instead of the full refund. I still did not accept and will continue to speak out against big businesses taking advantage of the every man until my voice is heard.

I wanted to install a Business 5G line in my store. I went to the approval process, signed all documents, etc. and got an installation date set for 1 month later. On the day of the installation the technician showed up, review the installation site and said he'd be back. 2 hours later he was still sitting in his van outside and told me he could not install it because the "tower was down". 1 week later a sales rep calls me to reschedule. New appointment set 2 week after. On that day nobody showed up. I called the 800 number and nobody even knows what department to transfer me to. I waited 2 hours on hold and been transferred 7 times but no one even knew if 5G was wireless or wired (??). This is incompetence at its best. I'm still waiting for a sales rep to call me back to schedule this for the third time.

I've been with Verizon for over 20 years and I can say for sure that this service has just gone downhill, even with those commercials saying Verizon is the #1 service. I have them as my home phone provider and I haven't had any problem, but as soon as I got internet I just got problem after problem. So much so it felt like they were doing it on purpose, using me for a quick cash grab. Internet not working, phone bill overcharge, and now my home phone isn't connected anymore and I have to wait five days for a technician now. I still have internet just no phone service and they literally told me they couldn't do this, you can't have internet without a phone line. You ever get so angry you could just cry because of how unfair it seems? I may be overreacting but I mean, come on, it's so infuriating. As soon as I uploaded this review they finally decided to fix it, what a coincidence...

Was promised a rebate card only to get the run around about it. Also bill has been so high since getting service with them haven’t seen a bill yet below 300 dollars!! Took off a line only for bill to increase. And most customer service are rude and insensitive to your needs. I would not recommend Verizon!! I’m going to pay off my phones and switch back to lame Metro. At least I won’t go broke trying to pay a bill!!

We are on a large family plan with 22 promotional gigs of data, which we were nearing. The Verizon site said the data is supposed to roll over but it hasn’t been. We called and explained the situation and within minutes the rollover notification changed and they had even misspelled promotions. They refused to say anything except “we can’t see what you see”. We have been with Verizon for about 20 years but the customer service has gone to crap and now I feel as though they are lying about what they offer. It may be time to switch carriers.

I am a business account that pays insurance. The firmware went down on my new S21 5G. Called Thurs and got the phone Monday at 3:00 pm. Then trying to get the phone activated??? WOW! Terrible service Verizon!! Get technical people that know your phones! 1 and 1/2 hours and the phone was not downloaded from the cloud yet?? I need to leave Verizon!

Verizon advertised a $1,000 credit in exchange my S20 for a S21, after I made the exchange I found out I'm only getting $800 - $33 credit over 2 years and they put you in their most expensive plan. I got robbed.

I was trying to switch my service providers over to Verizon and they locked me out because my credit application is locked because they locked it every time I tried to call to speak to a live representative so fair warning everybody do not call to speak to a live representative when you are trying to switch service by yourself because they'll just lock your credit application account and whenever they tell you that you got a 48-hour lock it's actually 96 hours or longer. Don't believe anything they say. All in those deals that they don't have they're all lies and **. So I personally don't think that I will ever switch service providers over to Verizon wireless. But here's a fun factor Don't do T-Mobile either. I'm paying $300 for one line.

Had just switched from Sprint (15 yrs) to Verizon. I am getting set to travel the country so I wanted a service that was more reliable. I got the phone first and was satisfied with the service. I went back explaining that I needed a hot spot with UNLIMITED HIGH SPEED, was told of this plan for $30 a month. I asked if that was unlimited HIGH SPEED because I could not go with being throttled back after using a certain amount of data. The price seemed very low and he said yes. I went with the plan to only find out I only had a certain amount of high speed and was then throttled back. I tried for 2 DAYS to get thru to someone to only be transfers to a department that was closed. The one thing that Sprint/T- Mobile has that Verizon doesn't is Excellent Customer SERVICE.

To start - I can't even contact Verizon online or off-line. Also, the quality of their service is horrible. I have all kinds of echos, bad connections and oddball audio quirks during phone calls. You've been warned

I've been a long time customer of Verizon for over 10 years now and every year the service seems to keep getting worse and worse. I have called and complained multiple times and nothing has been done, they just keep saying too many people are on the network.

My husband and I are 30-year customers of Verizon. We are RVers and travel the North American continent, feeling so lucky to have such great coverage with Verizon. We purchased new 5G cellphones five weeks before Verizon announced they were giving away the S21 (exactly what we purchased) in order to get 5G phones out to customers. The television ad said the offer was available to current Verizon customers as well as new. Since we had just spent $900 on the new S21 phones, I called "customer disservice" and was told, basically, too bad so sad. The agent could have cared less. Wouldn't consider any kind of a refund or credit. So much for telling everyone how great Verizon is. We really feel we were scammed by our own wireless company!! Suddenly, other carriers are looking much better.

Verizon sucks!!! Ordered four new phones over the phone June 30th with a 2 day delivery. Received three of the phones within 3 days through a UPS delivery. The fourth phone never arrived. When I called on July 9th (9 days later) to inquire, I spoke to a rep named Ann and I found out that the phone was shipped separately through FedEx. After looking at the FedEx tracking, it showed that the phone was still in PA where it originally started from. I asked the Verizon rep if they could resend me the phone at which time they told me that I had to wait another 7 days to see if the phone would arrive. That would put me at 16 days with no phone.

What the hell?! The customer service wait time is literally like 30 minutes plus. The website is sloppy and confusing. It took me two weeks to resolve issues surrounding the purchase of a new phone. I mean, wth, Verizon makes is hard to even BUY their products. But boy I tell ya', if you're trying to buy something, the wait time is zero seconds and they're ready to take your money with unbounded enthusiasm. Anything other than taking your money is going to be trouble with Verizon.

I have a prepaid Verizon phone. I pay just as much and get the same service, I just don't have a contract. I had a phone, I previously used on Verizon and was tricked into buying a Moto phone. I dropped it in water, bought a new phone but was not let past the front door of the Verizon store to get help getting my phone up and running. Where's my customer service? My bill is paid on auto pay just like it was on a contract. I'm searching for another provider with Verizon's network that has actual customer service.

I was a customer since 1992. Company became harder and harder to deal with. Trying to reach a live person is extremely frustrating and all but impossible. Service was spotty at best. Deceptive advertising. Said Free Phone offer,, but anything but free!! After reading 20 pages of fine print later...yup, they said they would get me in the end, but FREE was in the big, bold print!! Shame on you Verizon Wireless. You got my money this time, but never again!!

After 12 years and a replacement phone, calls in or out dropped. Technical Support can't even contact me and they can't give me answers when I do contact with them. They say it's not the towers.? Help!

I recently went in to a Verizon store and paid my Moto Z4 off to do upgrade to a new version that was supposed to be released this year in June. Well they had no new Moto Z phone so I got a crappy Moto One and it is junk. Want a new Moto Z.

My wife and I bought new 5g one phones from Verizon and now we can be sitting next to each other and not be able to text or make calls. The reception is terrible, at least with our 7 year old phones we could get reception. Talked to Verizon to no avail except to say, "Don't you have wi fi." Which I do from my home provider. And that was their best suggestion, I even told them they could put up a tower and they said if I didn't hear from them that it meant no. Their coverage is sorry, so now I have these phones and I may or may not be able to use at home.

If I could leave -10 I would, after 15 years with AT&T I moved to Verizon because I live in rural area. The worst mistake I ever made, they screwed up my address they screwed up the phone I ordered. They finally after got me the phone I wanted after 2 weeks, and I'm still waiting to get credit for all the taxes they took from off my credit card. Over $180. The representatives are like robots. They are very generic. The supervisors and managers lie to you. They claim they give you their personal information which they never answers. You can't get in touch with them after you hang up from them, automated response generic follow-ups. Stay away from Verizon..

I used to love Verizon, but now not so much. Since the 5G upgrade, I basically can not use my phone! It drops every 1-2 minutes. Just tried to call to place an order for lunch... After the 3rd try I had to switch phones because my phone could not successfully stay connected to their mobile network. I have called their support multiple times on this issue and nothing is done. I just spend an hour on the phone with them, and they tell me that it is an issue with the service in my area, but want to charge me $100 for a booster (I was previously offered one for free but declined because the issue wasn't this bad). I am so disappointed with them. The tech said I should hear back within 2-3 days, they need to send someone to my area. If this problem continues. I will have to drop them and try another carrier. I can not continue to pay them $90 every month and can only use the phone (Samsung Note 20 5G Ultra) while it is connected to WiFi!

Horrible horrible horrible experience. Wifi is having issues and they are closed on the weekends which is ridiculous. Their customer service is also horrible. It is a waste of time. Never get Verizon.

I tried to pay over the phone and put in all my correct info then they told me to do it again after putting all my info in. I had to call many Verizon phone numbers to be able to pay. They wanted me to re do it all over again by re typing my debit card info, I said , "** this." They wasted my time. It's not a quick process to be able to pay so I'm going with another provider.

We have been with Verizon for many, many years. The service has always been reliable and fast, until we switched over to their "unlimited" plan. Since doing so, our service has gone from a 10 to a 1.... They sent us a booster for our house to help with the signal, didn't have a problem until unlimited & the "booster" doesn't help anything! We are paying an outrageous amount for bad service, not to mention they no longer have any deals for existing customers, only new customers. In the process of searching for a new provider that values their customers and offers a reliable service that matches what you pay.

Sure, I'm a teacher and basically you lied so badly, telling me not contract and offering a gift cards that at the end if you cancel the service you make customers to pay back or threaten to send them to collection agency. Terrible and stressful situation that even make you sick physically and emotionally, I really advise people not to take any service with Verizon if you want peace and live a normal life, if you want to continue a happy life please be away from Verizon. Plus very expensive plans more than any other carrier, even the other ones have better services.

My dad and I pay $224 a month for service with Verizon simply because we live in a rural area and this is the only service that works at all in our area, when it actually works. Please fix your service issues because this is unacceptable for the amount of money you charge!

Verizon may claim to have the most reliable network, but their customer service is the worst ever! I've been waiting for hours on the phone and going from one Verizon store to another trying to solve a network issue with no luck so far. I definitely do not recommend it and I totally regret switching to Verizon.

I have been with this company since it was Alltel so we have a long history. Recently I purchased an LG Wing. I love the features but have no data or cell service. I have tried to get help and never can. I tried the automated assistant. Went through every possible thing I was told to try and it never worked. I went back to my old device, Google Pixel 3XL and have no issues with it. I tried to reach a person because I either want a different phone or my contact on this one nullified and the phone sent back. Every time I try they say the department is closed. I'll let you decide what to think of that. I just know I'm now paying for a thousand dollar device that is useless. Verizon needs to do better.

I decided to change internet companies to save money. When the technician came he was challenged by the apartment’s arrangement even though other residents have Verizon. I asked for white cables to blend in to the baseboard, he only had black. With too many problems, I called to cancel. I spoke with a nice woman, Lisa, who said I would be rescheduled with white cables in two weeks. I came home from vacation to be present for the new installation..No one came. I called, got Angela, then her supervisor, Sadaf. (**) After 53 minutes waiting, Sadaf said Kimberly C. (from dispatch and order team) would call with a solution in two hours. Twenty-four hours later I call and the customer service has no information on my address or installation number.

Whitney provided excellent customer service in helping me fill out rebate application over the phone that was wrongly filled out by the person who helped me at the physical location. It saved me an hour trip to the Verizon office. Hopefully I will receive my $450 rebate card soon

We switched from Sprint to Verizon thinking things would be better. Things were fine the first few months. I set up automatic payment right when we started in Feb 2021. We were told there was a promo for our new phones so we wouldn’t have a bill for the first couple months. When our billing started, May 2021, there was never an automatic withdrawal. Instead I got emails stating I was late on my payment. I called and made payment via phone for the month of May. I had a plethora of issues logging into my account (and yes I knew my password and login). I called them in concern for my log in and automatic withdrawal to make sure it was set up correctly.

We wanted to do a buy one get one iPhone deal. We started a new account but had old numbers from previously. The sales person told us we could. Better than we knew, he lied. When we got our bill we were so confused. The customer service could not fix this and their supervisor wouldn’t even though he lied. I had screenshots of the conversation even. They provided us a credit but if we knew one wasn’t free we wouldn’t have gotten the phones.

I went to upgrade my phone, spent 30 minutes going through the details over the phone and requested to pickup at a local store. Was told it would be ready in an hour and I would receive a text. Waited three hours and went to store thinking they forgot to text. Store says they never got the order and since I was there call support to cancel the order. They would process it there. (It takes 30 minutes to 1.5 hours to get on the phone with support every time mind you.) Was able to cancel but the store told me I now owed the full amount of the phone I ordered but never picked up. What?!

Been customer since mid 80's. Their service has become horrible. You call and they just want to help you change your contracts to give you less service for more money. This company is not to be trusted. They do not operate in good faith.

Verizon was the best years ago... Their cell phone reception is horrible... Price are outrageous and they have decided to raise their price higher. Can't wait until my phone is paid off. Maybe time to switch companies.

I signed with Verizon during Thanksgiving of 2019. The service with this phone company was great at first but has slowly become very unreliable. I paid for the unlimited plan, insurance and financed an iPhone XR for 130 a month (10 dollars off with auto-pay). My Iphone would barely work and I could not use my mobile data, half the time out of the 19 months I was contracted with this company. During Covid Pandemic my bill skyrocketed and was costing me almost 145-190 for a single line even though I was quoted in my contract for 130. The financial services told me there were add on fees and they were "hidden".

Two months ago, my bill was raised for about $80. I had not made any change in my account, and it happened out of blue. When you call customer service there is absolutely no way to talk to someone. The automatic system said that it sees the unreasonable raise and it will be returned. However, no change happened to the bill and they charged me the extra amount. Again, I tried to call with no success. This time in an on-line chat the virtual agent admitted the extra charge and said they will return a $40 this month and another $40 the following month. But instead, they charged me about $41 more each time, instead of $40 less. It was the last rip off experience I had with Verizon. There were more similar experiences with their dishonesty and lack of customer service. There are other carriers providing good services. I am switching to them as I’m tired of all the corruption in Verizon Wireless.

I'm unsure while nation is having 5g and I'm paying for Verizon 5g do more package allotting me 50 gigs of prioritized data, my network speeds been very slow 2g speeds, which are under 384 ks/sec! I've called them daily, always troubleshooting device, etc! I then put their sim card in another device, which confirms such slow crawling speeds! Only once I've called them, they reset some switch, I rebooted, phone came at 10 mg/s transfer! Obviously I'm singled out? Or, signal is hijacked? So, asked for another sim card, I've been charged? Unsure the reason my network is utterly slow, I am using Verizon band 2! I have cid, tower location and all! Tower is a 10th of a mile from me! I ruled out my phone as the issue!

Verizon USED to be the top dog in wireless .... I don't need Covid excuses, as other carriers don't seem to be having the same poor service. Any time you access the Verizon chat, website, or Tech....desktop or mobile... to troubleshoot even the simplest fix, like an app freezing, or something in the phone's settings, it's always the same thing. A choppy or poor chat session that takes 5 minutes to connect an agent. And then when they do connect its the same canned responses asking for first, last name, etc. instead of just chatting in normal conversation. Which is annoying as **. And half the time they don't know what is going on or how to help except suggest a device reset. So you just end up visiting your local corporate store for agents who DO know what to do. And Verizon also raised their rates which is not okay. I'm supposed to be paying $75/mo. but have been paying over $115 because of their ridiculous service increases.

I have been a Verizon Wireless customer for the last 20 years. I used to sing their praises but they've changed. They offered me a $5 a month upgrade from my iPhone 7 to an iPhone 12 mini. What they didn't tell me is, I needed to upgrade my monthly plan at a cost of $20 per month and If my phone had any damage the cost would be $30 per month. Plus, there was a $35 upgrade fee. All told the $5 a month upgrade was going to potentially cost me $50 per month - 10xs what was offered to me via text. This is a total bait and switch. To a long-time customer who has paid tens of thousands of dollars to this company, it was a total slap in the face. I am going from advocate to detractor and will share my experience on every social forum I can.

The actual cell service is OK, but their customer service is not. Can't get through to speak with someone. Recording says to download an app and request a call, which we did, but no one called. Purchased a new phone and was told there was a $300 credit. 3 months later still no credit. Used Chat service and after being on chat for 48 minutes, nothing was resolved. Told me to go back to store. Called Store and they said someone at Verizon has to accept credit. Getting the runaround. No one seems to care that we have been customers for 20 years. Will be looking elsewhere soon.

Most inept company I've EVER dealt with. RUN do not walk away!!! I paid my bill and my measly 5 gb of data never renewed. I continued to spend days just trying to get somebody who could help. The hold times were hours and hours - and then they'd transfer you all over the place and then hang up on you. Most frustrating company I've ever seen. I'm still on hold right now for the 5th time today - totaling 2 1/2 hours of my morning so far TODAY. I've been able to do 47 bad online reviews of them while on hold - unreal. Paying my phone off and going with Spectrum Mobile - unlimited data for $15 less a month than this horrible company Verizon.

On approximately 6/19 I was quoted $60 per month plus taxes and fees. I left T-Mobile for that monthly fee, when I installed the Verizon app it said that my bill would be 140 per mo., they would not honor their original quote. Left them for another provider after 9 hrs on the phone and 7 hrs in the store trying to get this issue fixed. Three reps at three different times quoted three different fees all under $71 per month. Verizon wouldn't honor what I was told concerning monthly cost. They turned it all around like I was the one at fault. I believe that this is called bait and switch. Very dishonest company and very stressful to deal with.

The Customer Care employee I had the pleasure to talk to today, referring to some internet issues I was having, was the best I've ever had. His name was Mike and he was kind, understanding and he listened. Which is a rarity because of the numerous Customer service people I have talked to from many companies, most either are or at least act like they are stupid. For example, asking a question to which the answer was already given is the most common (and extremely aggravating) thing that most Customer service people do. If I would have met this gentleman in person rather than him being the Customer service person I was needing to talk to in order to attempt to resolve the issue, I have no doubt that he and I would have become great friends.

I made a request for a extension to pay my bill. I got confirmation that my request was received and it was ok to pay it late. Well Verizon took the payment out before the extension date. That overdrawn my account. When I called Verizon I was told that I didn't stop the draft that's why it came out when it did. I had no idea that's what I had to do. Verizon needs to have better communication with its customers. This kind of situation can lead them to lose customers.

My family and I had great customer service at the Flagstaff Az Location (1800 S Milton). We were assisted by a gentleman named **. He was very professional, courteous and listened to our concerns, and outfitted us with the best service at version. 11 months have passed and we have been enjoying great connectivity and service. Yesterday, my son and I returned to the store to add another line. Once again we were assisted by **. His customer service is still at 110%. Wow, what great service from this guy. We left very happy once again as ** used his expertise to get us all connected. Thank you ** - The world needs more people like you.

In 2018, I got a new iPhone. I noticed that there was a line item on the charges for “Total Mobile Protection”. It was $15 a month, but I decided to leave it in place. Fast forward to June 2021 - my iPhone died. It won’t charge up or turn on. So I thought - time for the “Total Mobile Protection” - right? I tried to file a claim, and the company - Asurion - wouldn’t let me.

I have an Apple Iphone 12 with Verizon and it shows 5G on top right. The speed (after switching off my WIFI and VPN) is very very slow 24.6/0.80. If I switch on TV they claim super fast 5G. Obviously I am disappointed. I logged into my account on web and scheduled a call. The phone never rang but I got a quiet message "We just tried returning your call. Since we missed you, we left a voicemail. We'll try to call you again very soon." No voice mail. No call again. I am very disappointed. You cannot even chat with a live person.

I contacted Verizon regarding terrible service in my area. They ignored me. I called back and they said for me to "just deal with it." Really? I took my 4 lines of service to someone who cares. Deuces.

Although in my 20+ years of being with Verizon, I have only had to deal with very few rotten apples; however, one rep by the name of Brent took the cake for me today. I have watched Verizon deteriorate in customer service over the years and I now see why their service is no longer a preferred provider. The agent I had with me got upset with me because I noticed that he was not listening to the issue that I was having. I specifically stated what the issue was and he literally repeated something far fetched. I asked, "Are you listening to me at all?" In addition, I asked if I should call back and speak with someone else if he really couldn't take the call. (Because I am understanding and it sounded like there were children in the background that needed some attention.) Brent asked me to wait a minute and proceeded to start typing and mouthed customer was rude and refused to allow rep to do job.

Be aware customers! Please DO NOT trust anyone in this company. They will tell you that you will get $$ rebate if you switch to them. Most likely you will NOT! We were told that we will receive $800 rebate 2nd month after we switch. It DID NOT happen. We called multiple times and each time the customer service told us that we should get it within 7-10 business days. So far, after over two months’ trying, Never happened!!! We are sicking tired of this company.

I started off by trying to switch from T-Mobile to Verizon because the Verizon has better service in my area due to friends and colleagues experiences. It is quite a bit more expensive but I decided that price would be worth it due to using my phone for work. They said they would send me a sim card in the mail. I never received the sim card. After multiple attempts at contacting them they finally sent me a letter from a collections agency. Claiming I owe them money even though they have not provided me with a service and giving me a gigantic headache in the process. Will be telling all of my friends, family, and bad reviews on any site that I can write one on. Verizon is a scam and doesn't care about their consumers.

I traded in three phones for their promotion to get $580 off a new phone via a credit to my statement of $24.17 per month. Only two of the lines received the promotion and the third line only received a promotion of $4.17 per month ($100). Difficult to speak to a live person so I tried the chat the first time. They confirmed in writing that I was supposed to have the promotion and would fix it. Not fixed. Called the next time and it took over 2 hours but they said resolved and wait for the next statement. I am now on my 4th call and at first they say the credit was denied. Then they said there was a mix-up and they have finally corrected the issue. Wait 1-2 billing cycles. Won't hold my breath.

I've been dealing with poor reception for years. I guess it's better than no service. I've been on Playmore Unlimited for a long time. I live 15 miles from the tower. I live in the desert Southwest, my residence is at a significant higher elevation than the Verizon tower, no obstructions between us just a desert valley, not in a city or town so it's not congested at all. Yet I have great reception 1 week out of 3 months. I truly believe they throttle the strength as well data. The good week my phone will be 4 bars streaming like a champ, then the rest of the time 1 bar and buffering. Phone upgrades help for a month and then your throttled down. The other companies are too weak out here. They claim to be the best but I think the customers should have a say.

I've been a Verizon customer for many years. Recently I switched over to a pre-paid plan at the store rep's recommendation. Puts you in a whole new world of misery. Seldom am I able to reach a customer service rep with a problem, and when I am able to, they can't help me solve the problem, and I get disconnected somehow. They never call me back. Usually I just get routed around with their automated system, which hangs up on me if I am not able to solve my problem within their parameters.

It appears that Verizon Wireless has become too big for their britches. The national customer service department is a total mess; the left hand does not know what the right hand is doing anymore. They promised me a three-month credit due to poor network coverage that I had experienced for a period of three months, and when the credit was never applied, they used the excuse that they could not find any record of the approval by the supervisor who approved it. Sad, very sad!! After 15 years with Verizon, fell compelled to switch to another cellphone service provider, which I did in a hurry!!

Worst company ever... I placed an order of 5 lines to port over from Sprint end of last month and for 11 days now we still do not have phones and every time I call they tell me your order is canceled but online it shows order is in process... 4 times I talked to them and they could not give me the service done... I wanted to switch over because I've heard good things but they do not want my business...

I was happy with my Verizon service until today. To be clear, I'm not unhappy with the quality of the service but with their policies about cutting off service, and with their utterly lousy chat function. Don't trust what the chat tells you. I had mailed a check to Verizon but it hadn't reached them yet. They kept sending harassing messages threatening to cut off service. I should note that this was after 4 years of on-time payments, and the payment wasn't even a month late yet. I reached out to chat, explained the situation, and was assured they would stop harassing me and wait for the check. Two days later I woke to find phones cut off for myself and a vulnerable family member who has no other way of reaching people. The company needs to rethink this harsh policy. I'm looking for another service with more humane policies. I'm sorry because I was happy with Verizon until now, but this is unacceptable.

Ordered a sim card next day with it to be here on Sat and they just informed me when I called it will not be here till Wednesday of next week because a two 4 day holiday and I paid them 80 for next day shipping and another 60 for me to keep same number because they charged me 20 for next day for shipping so now I have no money for rest of the month.

The. Worst. Retail. Experience. Of my life. I've never almost gotten into a fistfight with anyone...ever. This was at the Portland Verizon store on Burnside. The staff tried to make me buy a phone I did not want...actually completed the order and would not roll it back, said I now had to keep the wrong phone for two years because they were too lazy to correct their problem THEN he got aggressive with me. It escalated really fast, the guy I’m sure is a criminal. I DEEPLY regret switching to Verizon. The retail has extended to the customer service experience. Incredible anyone signs up with them, then stays. I won't be. How are you even in business Verizon?

How true. I am online with a chat as I type trying to get them to live up to their promise. I have two chats, printed out, quoting me prices for my three lines and none of them are now true. I had to ask for a supervisor three times and am now on a hold chat waiting for one. I even forced the questions on my previous chat so they had to answer basic questions as to the cost, which they did, and... so far... they are not supporting their employees' info to me. But they are always good at apologizing!!

Verizon Wireless my cheating partner - You are stuck till you find out. Wow. Verizon is for sure reading all this but not claiming this or responding to anyone. No worries. I moved from ATT to Verizon wireless 3 months ago. My experiences with leadership team (Tier 2 customer service):

Truth and Verizon do not belong in the same sentence. Customer service is nothing but lying. Verizon calls it misinformation. That is a joke. I have spoken to numerous people trying to get a problem fixed and nothing but lying. Contacted Apple. Even more lying. They are not transparent. Was told an amount of a $699.00 would be placed on my card until they received my old phone (4 months old and numerous problems that Verizon tech can not fix), I get the email to all the hold on my card and there is an extra $84.92 non refundable tax. This was never mentioned so I guess it’s like the Green New Deal Tax. Bottom line Verizon and Apple lie. There is no other and play it off as misinformation. They are not transparent and would recommend staying away from a company that lies, I have been lied to 6 times in 2 days. I am over it. Stay away. Don’t do business with lying companies. Verizon cannot be trusted.

So we went to sign up with Verizon and they said we had to get a new phone for my husband because they couldn’t get his number to connect (lie). So we were supposed to get $400 trade in and paid off the balance. We paid $400 to have the phone paid for but they lied and are charging us $184 more because we left them (will never go back to these liars). We told the salesman that we wanted to make sure we paid for the phone to avoid this crap. Just make sure you ask all questions before signing with these crooks

I have been a customer for 25 years plus, and they at one time had customer service that was by far the best. Today they are by far the worst and have forced us to take our 20 phones to another carrier. Sad.

I am a previous customer, I had Verizon for about 7 or 8 years, so did my spouse. We have mixed results and opinions about them. For the "widest reaching" network, and regardless of their advertising, just ignore all that. Flip phones are nice, you can take calls, and you can make calls. You can even send text messages. This was all I needed.

I have been a Verizon Wireless customer for almost 20 years. While their area coverage is good, and connections generally fine, I have always found their customer service to be lacking. It is impossible to get through to a person who can actually do something about Verizon's mistakes. And when you try it will eat up gobs of your time and leave you frustrated and defeated. Recently, this went beyond ridiculous! My monthly bill has always been less than $200, and has in the past several years remained at around $124/m. For my March/April bill cycle, though, Verizon suddenly informed me it would be taking $13,325.29 from my checking account by auto-pay. What???

I was a loyal Verizon customer but my recent iPhone upgrade experience was so horrific that I am switching carriers. I upgraded on iPhone in December on one of my lines with the promise of a loyalty discount of $570 to be applied as a credit each month for 2 years. I stayed on the phone with the sales agent for 1 hour to confirm all the details including the model of iPhone I was trading in. I sent the old iPhone in before the end of December and had a USPS confirmation of receipt. After 4 sessions with service agents over 4 months each lasting over 1 hour each (6 hours total), I was told they couldn't find my returned phone and then finally that they would not honour the discount. I am paying over $170/month and am switching where I will pay almost 1/2. Sad that Verizon did a bait and switch and that they are losing a 20+ year loyal customer. Beware and ensure you have everything in writing.

Because the Verizon store told me directions that didn’t help restoring my phone, I called tech support to have a back up done to a new iPhone which took some time. The agent told me to wait a while for the back up to complete and he would call me back. When he called me back some of the data wasn’t there - my texts and my contacts didn’t transfer over. He told me that text messages do not transfer over. This not making any sense to me because I have an iCloud back up for text messages, I told him to transfer me to his supervisor. When I was transferred to a supervisor she repeated the same thing that text messages aren’t restored - I told her to send me to another supervisor - she kept me on hold for close to a half hour and I hung up.

Everything start on 5 of the month. I have electronically payment last year, it was easy, no headaches. I received text message that it’s not enough money on my account for text messages???? They withdrew the same monthly payment, I have everything unlimited internet, calls, text messages. Then they blocked my phone. I called Verizon. They said it’s no payment problem. It’s we have technical issues, they fix it. Next morning the same problem. I went to the store, they checked my phone. Everything great. I have a 6 month old phone. They said call Verizon technician. It’s they mess everything. I called them. They fixed but next day again my text messages not working. Five days this keeps going. I lost some of my clients because I can’t text them!

Verizon has really gone downhill over the years! You cannot even talk to anybody in person anymore and when you chat they are so sticky sweet I can't even believe it is a real person and not a computer you are talking to! Been waiting for a phone for 14 days now and told, "Oh we will make sure you are taken care of," and here I sit! Will consider changing providers!

I have been with Verizon for 10 years. I upgraded my iPhone recently and now I have a $860 bill because they messed up my new contract. I paid off half of the phone and then traded it in. I can’t get anyone to adjust my contract even though they recognized what happened and I get a different excuse for the bill every time I call. Now Verizon is talking about turning off my phone after they messed up my new contract. I plan on leaving Verizon after this big ordeal. They have gone down the drain. I’m constantly talking to people in other countries that have no clue what’s going on. Worst experience of my life....

After almost over 20 years of business account with Verizon, I decided to cancel my account. I upgrade three of my 36 lines with 2 years contract and I paid the discounted price. 90 Days later they need to charging me a full price because I didn't activate the phones. This is not Verizon's problem to activate or not activate the phones I signed two years agreement so I can do anything with the upgraded phone since I keep my account with Verizon for 2 years.

I live in a smaller town outside of Ocala. I’ve lived here for just over 7yrs. Our Cellular phone and data signal are 3rd world class. In some cases even lower. In our 7 yr Verizon has gotten worse not better because of the influx of new residents. I have made multiple service call trying to get their help with dropped calls and no data connections. Their solutions in using WiFi which is only available via satellite. Our community of about 3,000 plus homes has mixed service depending on you address. There are at least 3 other larger adjacent communities dealing with this same issue. It maddening to see Verizon bragging about coverage and be so nonresponse to our need. One would think after 7+ year time expanding their coverage would be accomplished but their efforts are certainly not focused on rural America. Unfortunately ATT isn’t any better. It seems our only hope is Elon Musk.

All in all after 3+ hours either by their on-line chat (cut off 4 different times) then another hour and a half on the phone with a supervisor, still no resolution!!! The worse customer service I have EVER dealt with!!!

My mother in law passed away in March 2021. Obviously, there are lots of things to do after someone passes away. Disconnecting her mobile phone wasn't first on the list. When we went to the Verizon store with Death Certificate after waiting for a manager. The manager told us that we will need to pay an additional month because we are in the next billing cycle. Talk about a slap in the face. No one is using the phone, no one will be using the phone. What an awful thing to do to a grieving family. I will let everyone I know to never use Verizon ever. They are a thoughtless, heartless, money grabbing company.

I purchased a Certified Pre-Owned Samsung S-9 to replace a failed Samsung S-8 through Verizon by calling their primary sales number obtained through their website. The new mobile phone arrived by FedEx timely and contained the phone, charger, etc. but no manual. So, insure I properly activated my "new-to-me" Certified Pre-Owned Verizon mobile phone, I took the unopened, non-activated cellular phone to the local Georgetown, SC office. I requested their assistance and to transfer my data from my old Verizon Samsung S-8 (no longer holding a charge but still powered up and active while on charger) to my "new-to-me" Certified Pre-Owner Samsung S-9 FROM VERIZON. The salesman said, "Sure. There will be a $35 fee to activate and transfer the data."

Try and call a store to find out if they have a case for my phone....Make appointment. Taxi there and back..No case who pays for taxi. Buy online? I don't know where I'm gonna be from 1 day to another. I get looped to store back to corporate, and they use the Covid line, and hung up on, not even swearing, bunch of idiots, I walk into the stores near highways? With no luck on case. But you can order it? My phones are paid for. Why are locked....Why

There is absolutely no way to contact a person for help. If you do they transfer and put you on hold for hours. Literally, I started at 9:30 am and it's 1:30pm. The automated system said they call me back. When they called me back, I answered and the message said "We're sorry, we're not open." I texted someone she said "I'm sorry I can't help, I'll have someone call". They did, and a recording again 3 times.. said, "We're not open."

Verizon Wireless's unlimited data plan is a lie and false advertising. I'm paying for UNLIMITED DATA, and after I use a certain amount of data my data speed slows way down to almost nothing. How is that UNLIMITED? To get faster data they expect me to pay $35 extra per 5GB.

Area mentioned Sales vs Customer Service, is an Insult to ALL tech savvy Real Experts is this country. They no longer service the Working Class, Middle to Low Income clientele Most of all; They treat the 55+ older Retirees poorly. Jefferson County Texas hires. RACIST Security Guards!!

Talked to customer support. Turns out the problem was I paid off the device instead of going on the device plan. Wish they would have told me all these promotions only applied if you go on the device plan. I guess it's just an expensive lesson learned.

For over eleven years I had been a loyal customer of Verizon Wireless. Prior to March 2021, I had often told friends that Verizon Wireless had the best customer service. In March 2021 I decided to bundle my cable television and Internet Services. Because Verizon does not offer Internet services in my area I chose to cancel my account with Verizon. Almost immediately after I cancelled my account I received a bill for $645.00. When I called to dispute the bill I was told that a portion of the bill was for a new phone that I had allegedly purchased. I was then told to call back in a week thus giving Verizon time to investigate.

Terrible customer service. Unbelievable! Please, do yourself a favor, do not go to this store. Racist atmosphere, inhumane, careless. They don’t care about their customers, period! Managers at this store don’t know how to handle special needs customers. Verizon got too big to care for one customer.

After 18 year with Verizon Wireless, I have had enough. Between the customer service and the ongoing incorrect billing, I have decided to move on. The worst part about my experience over the years is that my bill continued to go up and up and when I called customer service to questions, they seem unconcern and had a take or leave it approach. No solutions and made no attempt to keep my business. The major problem that I had is that there was constantly a problem with my bill where I was being over charged.

I had a plan that fit me perfectly then I went into the Verizon store in Ogallala Nebraska and was told that the plan I had had been discontinued and I need to get another plan so I did. The new plan did not fit my needs like the old one did. I found out that the plan I had was discontinued although because I had the plan I was grandfathered in and in fact did not need to change. I felt like I was talked into something that I did not need as I was not told at the time that I could keep my original plan. I am very disappointing and feel like I was deceived by being told that I had to get another plan.

I was sent a letter stating that my customer appreciation discount would be up and I had to act fast. I did and thought that this would be fixed. I was shocked (as usual) by my bill still going up. Whatever I had asked to be changed on my last bill was not. This is the norm it seems with Verizon cell. I am disgusted and fed up. We have to do better than this.

Unable to resolve customer concerns. Poor/terrible customer service. No one has the authority to make an obvious decision to correct an obvious problem. Customer service passes the buck down the line to different departments instead of getting facts straight and working the problem to a conclusion.

While I have been with Verizon many years, I recently changed providers. Prior to doing so I called and paid off 2 phones. Getting the code was a death defying feat from them so I could port my number to new carrier. Multiple calls had to be made. When bill came they continued to bill me past the ending date to end of billing period almost 3 weeks away, as they forgot to turn off my service as requested. I called for hours at a time day after day to get some understanding of why they said a refund was sent but I never got it. Many reasons came up but none made sense. But then billed me for another month even though I had removed my credit card numbers they charged it. I was told over and over I was being refunded which never happened. I even filed a complaint to executive CEO and VP.

I'm very upset with Verizon, very angry. They lied and used false sales tactics. I changed over from AT&T with 5 lines in Dec. 2020 with them telling me I could pay off all my 5 lines without penalty. When I finally ported over and it was official, they said I couldn't pay the phones off early or I would lose the buy 1, get 1 free deal. I had to wait 2 years before I could pay it off. Seriously?? Two years?

Updated on 03/24/2021: UPDATE; 8hrs I spent on the phone to straighten out their mistakes. They did or they said they would, credit me one month service charge. $105. So I give them that much credit, BUT, I would have rather not have had the frustration than the credit.

Prepaid $300 for MiFi 8800 Jetpack. Wifi did not work AT ALL (Youtube kept spinning). Called back repeatedly the next day to shut off service, advised to take to a physical Verizon store. Local store said I would need to take it to Corporate Center an hour away. Used a prepaid UPS label to return to their TX warehouse. It's a month later & I'm still being transferred to several departments (in India) who are unable to update me on the status of my refund. DO NOT USE VERIZON!

I have had 5 lines with Verizon for 12 years. I recently upgraded one of the devices for my son. It was sent to a student village in NC, where I assume it was delivered to the wrong office. I contacted Verizon who said they would remove the charge. When I tried to upgrade again I was told that my credit was no longer good enough to have a new phone on a monthly plan and that I would have to pay for it in full.

When I moved to a lake area my T-Mobile service was spotty so I switched to the more expensive Verizon Service and was promised $250 per line to bring my own phones. I received the gift card after a couple months. Now VZ requires us to sign up for paperless billing and Auto Pay to get the $10 per line discount. And their system cannot accept the gift cards until the bill has been generated causing me to log on every month and pay a portion of the bill using the gift card. This never goes right and I have to call in every month and waste at least 30 minutes to get it straightened out! What a horrible system! T-Mobile, if you are listening, please add cell sites in Lake Oconee!

The VW customer service proves to be horrible these days. Every time I try to call I get a recorded message that doesn't allow to connect with a live person no matter what option I click on. All because I've switched to pre-paid service. They still keep my post-paid account active and send me $0.00 paper bill statement every month. Any time I call I simply can't get to a live person. Today I've made over 20 phone calls for nothing. Would give them zero stars if I could.

Very bad Customer service. They don’t care about anything. They keep you on the line for hrs and not solution. They making jokes on you??? Do not using this company that I pay them more than 20000$. Do Not go to Verizon.

I have used Verizon for over 20 years. The pandemic might explain their terrible customer service and support last year but there is no excuse now. You can't get help over the phone, you can't reach them for an in person appointment, I showed up and waited a half hour and they wouldn't help me. The virtual assistant is useless. Verizon has good coverage but they cost too much, have no customer support and don't care about customers after they get you signed up and get your money.

Hi! Verizon Wireless just deducted nearly $600 dollars from my bank account. This is presumably for a phone I purchased back in January and never received. Verizon investigated this claim with the carrier and resolved it. They never removed the device from my account however, which did not allow me to buy a new one! I finally switched carriers and log into my bank account today to see that they have stolen money from me. With no communication or notice and for a product they investigated and the carrier confirmed that it was never received.

I had fought with this company for over 1 year, trying to to block international calls and Roaming, very rude customer service and very uncompetitive employees including Shandell T from Executive offices. After 1 year fighting and paying for services that should had been blocked I am cancelling and moving on to new company.

If you're thinking about going with Verizon, DON'T!!! I've dealt with some bad companies, but Verizon has been a nightmare. Check out Verizon Wireless at the BBB and you'll see they have had almost 24,000 customer complaints filed on them in the last 3 years. Almost 9,000 in the last year, which means they're getting worse. I was with Verizon for 3.5 days before I dumped them and switched to T-Mobile. Texting never worked correctly and our data was extremely slow. Spent 3.5 days trying to speak with customer service at Verizon, to get it fixed, and did nothing but sit on hold until I gave up.

Frequent use of deceitful business practices and seemingly intentionally poor customer service. Transferred and placed on hold, sometimes for hours at a time, when asking for bill explanations. Itemized bills are not available to the customer and customer support agents seem to be intentionally hiding the details or do not have them available.

Verizon treats its longtime customers like garbage. If you need a new iPhone, Verizon will give you $700 credit on a new phone only if you are a new customer. If you are a longtime customer, like I am (over 20 years) Verizon will only give you $100 on a tradein on your old phone. AT&T will give its EXISTING customers and its new customers an iPhone 12 for free with a 2-year contract. Verizon is asking its customers to go to AT&T.

Worst customer service I have ever seen in my entire life. If you ever listen to customer reps information and promises I bet that will be a false information. They made false promise and they drowned me by not having phone or network. Please avoid for peace.

Visible is a new Verizon-owned wireless service that offers cheap unlimited plans without all the "frills". So closely related to Yahoo! Mobile that they share the same address. All service issues are handled via CHAT. There is no number to call. The reps appear to be foreign but given nice American names like Sarah and Daniel. They clearly have English comprehension issues.

I purchased a Samsung S20FE in December 2020. Almost immediately the voicemail didn't work and I kept getting there is something wrong with visual voicemail contact customer service. I have spoken the the *611 line and been into the store where I purchased it several times. It still can't be resolve so I have to force stop the VM app, clear cache, clear data, and then restart the phone. When the phone restarts I need to set up my VM again in order for it to work. Verizon blames it on Samsung who I spoke to and they can't do anything for the app. I am PAYING Verizon for a service which they aren't providing. Verizon won't let me even swap to a newer one the S21 or something else although they admit there is an issue. So they just tell there customers to do this stupid reset like I have to. POOR SERVICE AND RESPONSIBILITY to honor the plan requirements. When I spoke to Verizon few minutes ago they said, "Well you call always do a *86."

I called customer services because my services was interrupted because of non payment. I paid 300.00 the week before this happen and they shut services off and told me I had to go into the store to make a payment. I asked to speak with a manager and told him I tested positive for Covid-19. I can't go to the store. This manager of Verizon stated "Don't you have a mask". Verizon is willing to put people's lives in danger just so they can get a payment! LET THAT SINK IN!!!

I got a one plus phone and immediately stopped receiving text messages. I called and spent many hours with Verizon to no avail. They never bothered looking into what was going on and made me believe that the problem was with my phone. Turns out it wasn't my phone. Got Google Fi yesterday and now I have texting.

On Wednesday 3/3/21 I called Verizon customer service due to my device not working properly with the network. They promised me that if the issue was not resolved I will receive full refunds for all months I was receiving only “60%” of the network to my phone and a possible upgrade of phones if the issue was not resolved. Fast forward Monday 3/8/21, while still having the same issues. Another manager confirmed that everything that I was told was a lie. Moral of the story is, do not trust any of the managers that tend to offer you the world because you’re just another number they need to meet the metrics and get you off the phone. I really hope this review wakes people up of the terrible customer service Verizon has.

I purchased a Google Pixel, worst phone ever, a couple years ago. Nothing but software issues. Phone doesn't work, screen stays black when calls come in. Texts don't come through. Won't stay linked to wifi so it drains data. Have done many resets, including hard reset. Now this phone they sent me in October which I called in October because it still was not working correctly, they drug it out, try this, try that. Now it's really glitching. They say I am at my max for replacement phones and won't replace another one because I am due for an upgrade anyway. Would I trust a upgrade when they can't honor my current warranty? I don't understand how I can still be paying for insurance and there is nothing I can do. I am beyond angry with this scam of a company.

Verizon customer service is terrible! I have now spent more than 24 total hours on the phone just to buy 2 phones. I spent over 16 hours with them to buy the phones, activate them, and trade in the old phones. Each time I called, I was promised one thing, but it was not done, so I had to call again (sometimes several times) just to get it taken care of before moving to the next step. Now, I have to call every 1-2 weeks to figure out why the bill credits I was promised were taken away even though several people promised me they wouldn't be. I even upgraded my service because they said it would fix the problem (spoiler alert, it has not, and now I'm paying $10 more dollars a month for no reason).

We returned from the previous day to purchase a new iPhone 12 Pro. We also needed to upgrade my 10 soon in the next week or so and one other in May and one in July. Paying off early to upgrade. I worked with Matthew the first day. I told him I was returning with my son the next day to choose his phone for his birthday. He sent me contact information for himself. I called and left voicemail and texted to make an appointment with no response. We went back anyway. When checking in, I was told Matt would be back in 15 minutes from lunch but the wait was only 11 minutes so I was put on the queue. I also told the greeter I had to leave town by 3:00 and that’s why he suggested the queue.

I own an IPad Pro. It cost a lot of money, so I invested in the extended warranty. Recently it has had some manufacturers defect problems. I called to take advantage of the warranty, no issue yet, but almost 2 hours on the phone. Now it is covered under the warranty. The issue is I have to wait until another iPad Pro the same as mine comes available. In other words I can’t have a working iPad until they get one in then fix it and then ship it to me.

Did an UPGRADE this year from an s9 to an s20 fe. It turned out to be a DOWNGRADE. These phones are complete garbage! They freeze, don't load, and rarely pick up the 5G! Called Verizon customer service and they said, "Nothing we can do for you until it's time again for another upgrade because it's past your eligibility time to return them." WHAT??? We pay you $225 a month for 2 phones, and there's nothing you can do??? We can't possibly know how a phone is gonna really act in a 2 week period! Just like when you buy a car! How about you could have taken these garbage phones back and upgraded us to the s21, which happen to go on sale for $100 more than the s20fe a week later! ** Verizon. It's no wonder why people are switching carriers these days! Don't buy the s20 fe, and if you do, don't expect Verizon to help you!

I have been with Verizon for over a decade. I have had nothing but problems with them. It first started when my son needed his service suspended before he went to boot camp. He didn’t want to have to pay for service he couldn’t use. They neglected to turn service off to his phone. He fell behind in bills, obviously. After boot camp was over it took three hours at the Verizon store to straighten everything out and get it turned back on. The second problem I had with them was when I needed a new phone. I got my phone with no problem. But was promptly told I could not pay for it in full. I asked the sales rep, "Why?" I could’ve paid for it in full that day. He says “I don’t know, it’s some policy of Verizon‘s”. I don’t understand this.

I did a speed test on my phone and it came in at .06 for upload and .48 for download. I went into a Verizon store to have them look into the issue. Their suggestion was to have me pay more money for an upgraded plan. I feel that paying $400/month for 7 unlimited data plans warrants an expectation of better performance than this. I was very disappointed with their response and told them I'll look at other providers before giving them more money to solve a problem with their service. The employee was fine with my answer. I would love to hear recommendations on other providers.

I am extremely unhappy with Verizon. I've been with the company for well over a decade and never had my phone cut off until today. While I paid the past due amount of a whopping 60.00 their phone service still informed me that they will not turn my phone back on until I paid March's bill. I actually had to go on FB to connect with Verizon messenger to get my service back on. Then the person tells me my March's bill isn't due while clearly their phone bill service said different. When I asked the FB messenger rep about that they conveniently ignored my question and moved on to something else.

It’s bad enough that we have to pay literally thousands of dollars for the privilege of having a cell phone but when you have a problem, it’s like pulling teeth to get through to an actual human. When I did I still was not given any straight answers and could barely understand the rep. I mean come on Verizon, you are a communications company, hire people that can communicate! So I never got an answer and I don’t have time to be stuck in the infinite loop of hell that is your “customer service”. I had a question about the contract before buying a new phone. It’s sad when your reps just say oh there is no problem and then when you ask for clarification on contract wording they just ignore your concerns. That’s how they get ya at Verizon!???

BEWARE OF VERIZON!! I have been with Verizon for 2.5 years. I have had nothing but problems trying to use their website. When you log in it sends you a code by either email or text. Every single time, the code DOES NOT work. I cannot schedule a request for a call back because I CANNOT log in. I hate Verizon. The phone I purchased last April (2020) is a total piece of crap. Verizon only replaces phones with refurbished phones, even this phone is 11 months old and I am still making payments on it. I was also told that I wouldn't be charged for switching phones, yet I paid $40 for the switch. Verizon is completely untrustworthy. Too bad I can't leave negative stars because that's what Verizon deserves.

I had to order a replacement on my new iphone. Ordered 2/16/21, promised delivery on 2/17, then after calling on 2/18, learned it was hung up in Texas due to snow storm, understand. Then was promised delivery on 2/20. On 2/20, no phone. Called, promised delivery on 2/22. No phone, then was guaranteed it would be delivered on 2/23. On 2/23 after numerous calls, was told the phone was 5 min away from my home. 2/24 still no phone called and was told no longer was able to get updates with fed ex to be patient, meanwhile I am not allowed to get a new phone. I have to have a refurbished one, I am still having to pay for device that does not work.