Verizon Wireless Reviews

This company is nothing but a corporation of Gangsters! I switched to T Mobile and Verizon sent my final bill to collections even before bill was due!!?? I tried to quit Verizon for 2 months and they systematically ignored my requests. Surely this is illegal!?

I've been a Verizon customer for many years now. The customer service in this company is the absolutely worst I have ever experienced. They have messed up my account in so many ways and still cannot believe some of the mistakes sales and customer associates have made. They have upgraded my line now on two occasions without my approval. I called in and had issues regarding international calling and instead of helping me solve a specific issue, I ended up with a $300 bill because of an upgrade they made. It took me over 4 hours of chat and phone calls to resolve this. When we took my previous partner's phone off the account as he moved to ATT they would still send him letters and information about my account.

We were getting prepared to take our Family on its 1st cruise and was unsure what to do about cell service/internet service for our company. We could get the cruise ships pkg for 300 and be fully covered - But - we called Verizon and asked the rep if we would be better off with something they had to offer and the rep told us she could put us on a Travel Pass that was totally unlimited and we wouldn't have NO EXTRA CHARGES for 10 per phone per day. We specifically asked if the kids could watch videos etc. and she said, "YES. NOTHING YOU DO WILL BE EXTRA".... We received a bill for 18,469 - we called in explaining what THEIR rep told us but they keep saying there is nothing we can do.

For several years I have had a (home) business account and kept asking if it would be more economical to change to a consumer account, to be told no. I Just switched to T-Mobile and will be paying half the price. I have paid over $3000 excess over the past two years. It is impossible to ever speak to a human being to resolve issues. I have been trying to use a e-gift card to make a payment and the system will not accept the full PIN before bumping me. I have spent hours trying to resolve several account/billing issues without success. Stay away from this company.

As a business account holder, I am very unhappy with the experience I just had. I spoke to 4 different agent re: upgrading my phone and received 4 contradictory responses. The first agent helped me for 45 minutes and we got disconnected at the end, and she never called back causing me to have to call again. I was promised a senior member would call me within 20 minutes and I’m still waiting. This is a very unsatisfactory way to manage a business account! Very poor experience

Verizon Wireless is just a bad product, I have had absolutely NO good experiences with Verizon. Their customer service is abysmal. They have terrible coverage and even when you do get coverage it’s not good. I’ve had multiple instances where I have had 3 bars or even more commonly 2 bars and haven’t even been able to send a text.

I was told the bill would be around 160 for 3 lines - ordered 3 phones online at that time. 1 was delayed over a month so we got charged the higher cost of 80 each for 2 lines waiting on the third phone which we were never informed of. Were using a student discount and when the third phone came we lost this discount and were never told it can only apply to two phones and would disappear when a third was added. Was denied military discount for a military widow.

Verizon wireless never mailed me the cell phones I paid for in advance, and after inquiring why, I was told the phones were on backorder, and then I was told another time the phones were "lost or stolen". During this time, Verizon then billed me for 2 months worth of service, for phones I never received. I closed the account due to services not being rendered, but they kept calling me. I called several times to dispute the charges and was told they would correct the error. They just called back today asking for payment. Not cool - feeling badgered. At this point, I don't ever want to hear from Verizon again.

I put in an order for a phone. Verizon took my credit card and charged me. Verizon Wireless promised to have it delivered the next day. The first Verizon person put in the order offline but clearly it didn't go thru. The second Verizon person couldn't find the order, even though I gave them the order number. The 3rd Verizon person was disconnected (I assume due to Verizon's poor network quality). The 4th person is telling me to wait 24 hours, even though I've explained the order was to be shipped the next day. Verizon didn't care. I'm amazed at how poor the service is. I spend close to $1,000 per month with Verizon (cell service and home network) and I feel like I get worse service than with any other carrier.

I'm a business with 20 phones on our account. I've been with Sprint for 8 plus years which is now T Mobile. I went to the T mobile experience and it is awful also and now went to Verizon since Sprint is going away. I live 30 mins from work and Verizon service at my home and work and almost everywhere I go is the worst I've experienced. If you looking for good service coverage don't choose Verizon in Colorado Springs, CO.

I called customer service to get signed-up for the bring-your-phone deal. The rep did not explain that my phone has to be fully paid off before I can bring it to VZW. After my account was set up and I plugged in the sim cards in to my phone, it did not seem to activate so I called VZW support. The support associate told me that the phone needs to be full paid off, I explained to her that the previous associate did not explain that to me. I told her to cancel everything and so she did. For 3 weeks I got multiple bills for 140 - 200 dollars and finally a bill for $15.00 which I should not be owing because I absolutely did not use their service. Literally the account was set up and deleted/disconnected.

Call block feature, from a technical standpoint, is extremely easy to implement and should not in any way be something that is only applied to certain plans. It is a basic function of a phone to be able to block spam calls, which are endless in our current age of spambots and phish calls. Previous to 2013 Verizon offered call blocking through MyVerizon app which came on all devices, non-smartphones, prepaid and paid plans, and call blocking could be setup just by calling support and requesting a certain number be blocked.

I have wasted so much of my time for two months now trying to cancel insurance. Verizon's reps are so very unprofessional and will just end a chat when they are done talking to you. When I talk to someone they assure me that the rep could have taken care of my issue but they assure me that my issue has been resolved and my bill credited but every month there is the charge. So I continue the same song and dance with the next rep. Save your money. Until Verizon can get better customer service reps in the chat area. I have saved all of my chats and can show all the proof. These reps will not even answer your questions directly.

Before Covid Verizon provided great customer & tech support. No more. Impossibly long waits when calling 611. Rude customer "service". Non existent tech support. Been with VZ over 10 years. That's about to change.

I got a text from a number that wasn't a phone number giving me a code to authenticate something. I have no idea what it was for. Then I got a text from Verizon saying a code was used to access my account, and if I didn't recognize the activity to call a number. I know the second was VZW because it appeared in the chain from my support call days earlier. I call the number and it says they are closed, try the online chat. The online chat was supposed to be live, but it was obviously not. It kept saying things like "That's frustrating" or other platitudes that did not make sense as a response to what I said. Finally it offered some prompts. When I selected one by tapping it on the screen, it responds with "I'm sorry, I didn't get that" and repeated the prompts.

Ask for written confirmation for anything Verizon customer service claims to do for you. In my case; they "helped" me close my account but left a $35 dollar bill open and never told me about it. Verizon then ruined my credit score to collect that bill. Decreasing my credit score by 150 points. I am applying for a home loan but no longer qualify for a low interest rate. Meaning that Verizon's mistake will cost me about $30,000 over my 30-year mortgage.

I had trouble with my phone, and also logging into my account. Their system is bizarre - to log in, you need to get a text. But to get a text, your text needs to work. So, much time lost there. I tried their online support - half an hour and all they had done by that time was get me verified. I tried calling - one hour to get me in, and I got assigned a password I will never remember, but their system would not let me enter one in that would work for me. Much time and energy lost, more stress, and this could/should all be easier.

I’ve been with this company for 20+yrs. It used to be the best. Now it is the worst: Customer service is difficult to access and once you reach a representative they are inexcusably unprepared to deal with any number of issues at hand. Most the time I can’t even open up the app to pay my bill. I generally like to pay my bill in advance. There is a marked Decrease in connectivity during the daytime… So much so that I cannot use my phone for business. It’s worthless. Images don’t go through, emails don’t go through, text don’t go through. I’m basically paying for service but only getting that service approximately 15% of the day and I’m using my phone.

I USED to love Verizon. Lately (months), the signal is almost nonexistent.... in Florida. Considering the price of phones and plans are outrageous. It would be nice to have consistent internet access.

I signed up for a family plan of 6 lines -and was told with tax and all would be around $48.95 per line (a little short of $300.00 in total). 1st bill $798.15, 2nd bill $412.36 3rd bill $464.04.. (bad thing is we cancelled from Tmobile and paid an early cancellation fee of $120 per line to go to Verizon,) Needless to say tmobile is buying out contracts up to $1000 so I plan to terminate my contract with verizon soon. Not to mention my son had better service with tmobile than he does now, he can't even use his verizon phone in his own house now. I have contacted Verizon for many months now trying to get this issue corrected but have been given the run around. They keep saying it's because of my credits haven't been applied yet, how freaking long should that take?

Verizon commercials say, "Get a 5G phone on us when you return your old phone." When I went online to get the offer, my old phone was not listed for trade in. I got on chat with Verizon CS. The rep said to just put that I didn't have an old phone then take it to nearest store to get the credit. (I did a screenshot of the chat.) When I took it to the store, the rep there said my phone was worth zero credit and said, "You should have read the fine print." They lied to me, then blamed me for not reading the fine print! Crooks!

This company is a piece of **. They charged me for phones I turn in. They lied. Said there never received them when someone there signed for them. I drop them because they keep overcharging me and I got sick of it.

After being a customer for 6 years I started to notice other cell service companies on commercials advertising less than have as much as Verizon did. Customer service or rather attempting to contact them is always difficult and nothing ever gets resolved. I'd never recommend Verizon to anyone because that do with slot of companies do it's all sunshine and promises until they get you on the hook then they are very difficult to deal with.

I cancelled a business line. They re-opened it after 90 days. Charged me for years and claimed that's what I wanted. Total crooks. When you call, a supervisor is "busy." They promise to call you back in 20 minutes. They never call back. I'm sure they won't fix anything. Their horrible reviews are hidden on Google like every other corporate scam company. The way that this "customer service" woman talked to me was insane. Total idiots.

I ordered an apple iPhone 13 plus through a promotional offer online. Took several attempts to order. Order kept getting delayed over and over. Finally order gets sent but earlier than what the last update was. So it was sent back to Verizon because I wasn't home to sign for it. They cancelled my promotional offer and refunded my money then tried to sell me the same for for three times the amount. I'll be switching companies.

I'm not sure what has happened with Verizon Wireless. Their customer service used to be superb. I waited on hold for over an hour on the phone and my call was never picked up. I then tried chatting with customer service with Kendall. She could/would not assist with my problem. It seemed that she did not have very good training. The pauses in service were very long and I had to keep asking if she was still there. It became clear that she was not going to resolve my problem. I then asked to be transferred to a supervisor. She kept me on hold for another 20 minutes. When I asked what was going on she told me the the supervisors were busy helping other people. I asked to be sent to the Verizon review section to review the chat. She disconnected me so I could not review her service.

This is my situation. Been a long standing customer. First they added a second line that I had shut off from over 2 years. I also on numerous attempts asked for my bill to come in the mail. I haven’t seen a bill for a long time. You patched me to one rep. After the next 5 people now 3 hours later. No resolve. I will see my lawyer and get hold of the BBB.

Never ever do business with Verizon prepaid. I cancelled my service with this company after 12 years of service. I was unable to use their service due to issues with Verizon's lack of cell towers. Nationwide network is a lie. Before I cancelled my service a representative claimed she was refunding my money. Of course that never happened. I paid for my service ahead of time. I had someone on the line who witnessed her saying she was refunding the prepayment that was not even due for a couple of weeks. Verizon service is a lie along with stealing and keeping money that they were not entitled to keep. I plan to sue them for my money back.

I discovered that my phone screen was broken around 8am this morning. I logged into the "My Verizon" app and reported the cracked screen for repair. They sent a technician to my house (Convenient) to do the repair on site. The technician arrived at 1230, just 4.5 hours after I reported this issue (Quick). The technician was extremely polite, very respectful, and took on the task without issues (Professional). I am amazed at the service provided for the warranty protection and I can certainly say that from my experience, this was a very great way to support the customers. Great job to all involved and I appreciate the very fast response as I am now back to enjoying my phone without the crack in the screen.

WORST CUSTOMER SERVICE EVER AND MOST OF THE AGENTS ARE INCOMPETENT.! I ordered IPhone 13 on October 8th, the agent who processed the order really screw the entire Oder up but I didn’t know that at the time. Then a week later I get an email stating that my order was canceled. I called again and this agent told me that it was the trade in that was canceled so I was on the phone with her for 4hrs. So on October 19th I called to check where my order was and I was told that my order was backed up and that it would arrive by the 22th.

They sent me a free wifi extender and got my monthly bill to a good price. Even changing the current one top reflect the new billing. Added 6 months of free Disney Plus subscription.

I've been with Verizon for at least a decade now and finally had a problem that they won't resolve. I had no idea how bad this customer service was until I had an issue to get resolved. 1 hour hold times and bounced around to different reps with even more hold times. Several reps would sit on the line with dead air for 15 min at a time not saying anything and I would say what is the status of fixing the issue and they would start typing again all of a sudden like they either fell asleep or waiting me out to see if I would just give up and hang up.

Recently, I've had so many bad experiences with this company. There was one call that I raised my voice and got frustrated with how the agent was treating me with her poor attitude towards customer satisfaction. Verizon sent me a letter threatening to shut my service off claiming my "recorded call" was abusive. They still failed to resolve any of the many issues that have occurred with the account and are deflecting any responsibility for their incompetence. Complaints have been filed with the PA Attorney General's Office, the FCC, the Better Business Bureau, now Consumer Affairs and others.

I switched to Verizon under promotions bring your own device with promise of reward of 500$. Even after fulfilling all the condition they did not give reward. Upon reaching out to customer care (it takes anywhere between 30-60 mins to wait times) on chat and phone they kept promising fixing the issues and blatantly lie. Refuse to take complaints. They don't have any department for issue resolutions. DO NOT FALL for verizon's offers. They are scams. I do not see any option but to go back to my previous provider. It's worst customer service I have ever experienced in my entire life. They are hard core liars and scammers.

We currently have approximately 20 units with Verizon across the state of Texas.

I had an account for my business Countywide Property Inspections since 2014. Upon retiring and closing the business I closed my Verizon account and switched carriers. I was to believe it was a prepaid account according to my accountant. During my relocating I had mail held and then once settled back in forwarded. At this point (March 3, 2021) I became aware of the amount due and promptly paid the amount of $63.93 in full. During all those years payment was never late to my knowledge. I am not disputing the fact that the payment was late and am requesting that the above be rescinded from the credit report agencies. By abrogating the reported information my credit score will go back up to its normal Good from the Fair. Verizon notations on the report cause it to drop. The credit reports show it as paid but as late which is affecting my score.

I wish I never left Sprint. Willy at the bountiful, ut store is awful. I’d make him pay me to walk into those doors. Seriously, he was sooo bad. I’ve done tech mgmt for 12+ years… I’d fire him immediately if it was my business. Service sucks now, use to be good but maybe you got cheap. It’s really bad. I miss Sprint and it’s better prices. That’s just truth. Fire Willy.. horrible employee.

Me wife has is disabled. We had a line turned off in 2018. Come to find out as of today we are still being charged for it. Almost 800 Dollars paid to date for nothing. We live on a Fixed income and these people ROBBED us Legally. That line has not been used in 36 Months. Unacceptable. Check your bills people.

Don’t come to this company if you ever plan on leaving or taking your phone somewhere else. I have a iPhone 11 that I have had from them for 2 years and has since been paid off. I am trying to switch companies as I am getting married and we are trying to condense bills and his plan is cheaper. Over 3 weeks ago we went to our new company and was told my phone was carrier locked but when I got my phone and stated on Verizon’s website they lock their phone for the first 60 days then it’s unlocked.

Verizon Wireless is a shame, don’t have coverage, 'I lost a job caller just because no service and I lost my job, didn’t do a police report for the same reason and all the time when somebody call me have to Text me and I have to go outside to receive the call, now I can’t cancel the because I have to pay for all the devices (cellphones) and they don’t give me back a old device that I traded with them. If you move to this company you will lost your money your coverage and your connection.'

Have been a loyal Verizon customer for many years and I am so disappointed in my current mistreatment by them. A few months again I went in to discuss trading in two of the five lines on my plan and was told by the Verizon representative that I would get a full payment for my two trade ins after a 60 day waiting period. I had an expanded conversation with her explaining that I did not want any deals that required me to be locked in any way with two years repayments and she insisted that Verizon no longer did that to their customers.

I went to the Verizon store (Not an Authorized Reseller) to upgrade from the Iphone X to a 13Pro. I was unaware that the Retail stores have different pricing than the Online store. Once I realized there was a better offer Online, I called them 3 days later. I had still not received the 13 Pro yet and I also found a coupon for a FREE 13 Pro upgrade for a 24 month contract as long as I was on a premium service (in which I was). The rep said no problem and proceeded to make all right. I confirmed multiple times during the call that my bill will not go up any at all with the new 13 Pro and they confirmed it would not.

Verizon Wireless customer service is a joke. It's such a small window to call and I love the app but I can't manage my son's profile (basically rename his phone) through the app. That's sad but that was the reason for my call and they have this lame virtual assistant just tell me to call between 6&2 and drop the whole run around if y'all know. I can't talk to someone until that time anyway. Just awful.

After 14 years as a customer when it came time to get a new phone went to store to upgrade to the latest iPhone. Store basically acted as if we were disturbing their afternoon but ok maybe just a bad day. Told it would be a month before the new 13Max was available (this was after they had been released). Not quite 3 weeks later (and more than a week before the phone was expected to arrive) get call that says in about a rude a manner as possible “Come get your phone or we will send it back”. Ok, no one ever told us it was there and the attitude was a bit much but they just hung up. Had been waiting a few weeks for the phone so run down to get it before it disappears.

Upgraded phone in August 2016 and as reward. After it broke, they put insurance on it and wouldn't remove or cancel it after the contract was up. Plus continued to charge me for service after account was closed and moved to another company.

I went to the Verizon Company Store to switch over 5 lines on iPhone promo, messed up entire agreement because they didn't 5 phones that day, port two of my numbers, charged me at $80 per line rate, without telling me that day. I went back to the store and was told to call the 800 number, on hold for at almost 2 hours, no joke. I was told they would escalate the issue and get me a response in 24 hours. That was not true, nobody call back. Issue still unresolved. I literally have spent three working days on the phone, chatting with them - got disconnected and ignore 3 times - still unresolved, they will make excuses and pass the bucket to the next person. I'm now having to dispute the charges with my credit card company. Do not switch to Verizon, it's a mistake I made, their customer service is subpar.

Verizon is absolutely horrible. Service is minimal to none, ridiculously expensive! They OVERCHARGE for everything. Watch your bill because you may be paying twice for your monthly service! And then when you switch providers they charge you for the entire month without notice or sending a bill, don't even mention to them to prorate your bill for the time of usage, they have no understanding of the word and if you argue with them, boom! They send you to collections over a service which was disconnected and not even rendered. Horrible, do not use Verizon! Use AT&T or Cricket, anything else!

Terrible service. After visiting two Verizon stores and the employees not having an IDEA on how to solve my problem. I tried a call over the phone and it took 36 hrs. to finally speak to a representative. The phone kept hanging on my phone calls. TERRIBLE SERVICE!!

My wife and I were Verizon customers for 15 years. Their coverage really is the best but their business practices finally got to be too deceptive, and dishonest. Their customer service was never “good” but in July I had a phone that had insurance on it and the phone screen broke. I set up an appointment with Asurion (don’t even get me started on those outright thieves), and they were unable to fix my phone, for one reason or another, on three separate occasions and then finally told me I would have to wait another 2 weeks for a truck to come to my house.

I have spoken to several reps and tier 2 reps of the problems with this phone and keep getting runaround. I have requested a brand new phone and they have refused. I was told to send it in to Samsung, which I did and

For over a week I was redirected to call centers, put on hold and promised call backs. Still to this day no return call from Management. Verizon was fine until I had an issue then I got to learn first hand the lack of customer service I was paying for. From losing their own packages, redirected calls to offshore call centers. Blatant lies from people hired to represent the Verizon brand.

Verizon connectivity is TERRIBLE. Dropped calls and sketchy reception are the norm. My wife's Verizon phone (a Samsung) suddenly stopped working. It beeped continuously and was unresponsive. The cell phone was, essentially, useless. I brought the phone to a Verizon retail store near my home to solve the problem. The hours during which the store was open were listed on Yelp as 10 am opening. When I arrived at the store, it was 11:15 a.m. There was a sign on the door, "OPEN AT 11 AM."However, the store was closed and locked.

I lost my phone, purchased a new one. I had to transfer my cell phone number to the new phone. I then found my phone and returned the new one purchased. I then had to re-transfer the phone number back to my old phone. So far, so good. But now, my phone gets randomly "suspended" which means I have to call customer service to have it unsuspended. I tried to see why and I get the corporate run around of not taking ownership of the mistake that they are making to suspend my old phone from the old suspension work order, now approximately two weeks ago. What's up with taking responsibility, and apologizing and hopefully following through so it won't keep happening again. If it happens again, I guess I am going to switch wireless carriers.

I have been a subscriber to their "Home Phone" service for 10 years now. Verizon used to provide a call blocking feature no longer available as part of their basic service. I get 3-5 calls per day from a know Medicare robo caller... I can't stop it. Verizon like all major corporations in US have a business model based upon: "For every customer we lose, we get 5 new ones so we're have no interest in supporting a loyal customer base." Even elected officials have no interest in putting an end to scam callers as I discovered when I contacted my Congressional Rep in regard to supporting legislation to stop annoying callers from destroying my "quiet enjoyment" at home.

They promised certain rebates and pricing. Took about 3 days to get the account set up. I called about 5 times to verify that the rebates and pricing were for real, but they just lied and said yes. Now I know they could not have known the real deal, because the details are kept secret until the account is active. There was no deal, so the cost was about 3 times higher than quoted for the first year of service. No problem, free 30 days to cancel. Then they billed me $798.06 for about 7 days of service on one line. Called to correct the problem, but too late, the account was already canceled.

Customer service and billing was a terrible experience. Even disconnecting service was a game with "Ebony". Many people are leaving Verizon because of flaky characters in their customer service department and constant billing changes.

I have been with Verizon since 1999. Customer service has declined in so many ways. The representatives are NOT knowledgeable and dont take good notes. Horrible horrible horrible. I been on on with two different sessions for 2 hours and that's unacceptable. Let's not forget dropped calls. My parents have metro with a way better plan and coverage. I'm definitely switching.

Verizon did a 180 and gave me the credit I was due.

Have been with Verizon for a little over 2 years. I had no problem paying more for their service because it is the better network. However when I signed on with them I purchased 2 phones buy one get one free. The contract obligation is for 24 months and after that you have paid off the phones. They are trying to charge me for 26 months and keep telling me that it's because I still owe the difference from upgrading to a better phone (The Galaxy S10 instead of the Galaxy SE). Correct me if I am wrong but when they set up what your monthly payments are it is for the price of the phone broken down in 24 months and that's what the contract states as well so where is month 25 and 26 coming from?

Verizon has not allowed our numbers to be ported due to approximately $30 balance each on two devices. Verizon stores no longer take calls, they are all routed to main number. No Verizon Customer Service number will respond since we asked them to port our old numbers to a new carrier. Unable to chat. Finally logged into Myverizon.com, with no device Bill access. Store manager in our small town unable to take final device payments. Our only option is to wait until billing cycle reaches END, even though I paid service bill in full thinking device balances would be included. After end of service period, we WAIT for Verizon to send bill, pay it and wait for payment to update on computers, then HOPE they unlock our numbers. We bought TracFones instead of return to Verizon. I have been a customer approximately 16 years.

I was with Verizon Wireless for 7 horrible, frustrating months. I had to call on many occasions because of poor service and mistakes on their part. Each call took from 40 minutes to 145 minutes, no kidding. I'm on the phone with them right now trying to solve a problem (1 hr 18 min and counting. Talked with 4 people and waiting to see the final count).

I realized that I've been paying for a jet pack line access for several years. I used this when I was traveling for work but no longer travel for work. I cancelled this service but Verizon continues to bill me for it. Tried to call and was placed on hold for over 30 mins. No call-back feature. No resolution to date. Thinking of canceling my service or contacting the FCC or the Better Business Bureau.

I first joined Verizon in the fall of 2020, leaving Spectrum Mobile. I only made the switch because I wanted the best cell carrier. So, I thought. I had 4 lines and my bill was around $130 a month with Spectrum Mobile. Immediately after joining Verizon my first bill was over $700. Yes, I had 4 device payments and those other fancy fees, but ridiculous. I paid it. Months went on and the bill never did get any lower than $350 a month. Finally, in August of 2021 - just a year later. I had enough. I switched all 4 lines to Cricket, bought all my phones out with no device payments with them and enjoy 5G in my rural area with Cricket. Something Verizon never offered me or any other rural customer for that matter.

Verizon not only has all kinds of pop ups on the phone and tell him marketers and scammers calling but they also do not have a customer service that will ever let you talk to human. I have been on hold for hours. Do not use Verizon.

I purchased a prepaid phone from the store. I paid 44.00 for services that haven't worked since I paid my money for the phone bill so I went through three people. Nothing happen. I ask for my money back they say no refund...

If Verizon did not have exceptional service, I definitely would not use this carrier..Let’s be honest: Verizon has the best service a carrier provides and offers the best promotions on the market. However…all I can say is be extremely cautious when placing orders with Verizon.. especially with high dollar items..I have been with Verizon for almost 12 years now and have never been so distressed over the current situation I’m in now. I preordered the iPhone 13 pro max and was super eager to know the phone was expected to come through UPS on the delivery day. I waited all day for this phone just to be told Verizon messed up my shipping information and tried to update the address over three times since the package has been in route. I never once authorized Verizon to do so which made me extremely confused.

This is by far the most horribly run Company in the United States. I have come across side hustle kiosks that had better business systems in place. Verizon is the definition of complacency. God willing a true champion of the customer steps up soon to put this political monopoly out of business.

It's been only since the e1st and I am really questioning my decision. I left Sprint after 12 years of wonderful service. Customer service is a 10+ in my book. I have always been treated with the best of care. Very attentive to my requests, AMC never had to wait on hold for any length of time. Today I had some questions for Verizon and chatting with them is a joke. The response time was ridiculous and so I thought I'd call. When I was given an estimated time to wait 21 to 25 wait. It was 2 hours and finally hung up!! Funny now what I'm going to do. I feel sick. Just switched and really regretting it.

If you want a reliable cellular service that plays nice with other providers and allows wifi access to services...keep looking, Verizon is not the service for you. The ONLY way you can use your phone as a phone is to be connected to a Verizon tower. That's right folks, no roaming, no wifi calling, no wifi texting, no nothing. You know that cheap service they sell at Walmart? Far better than Verizon. Save your money and go AT&T, T-Mobile, etc.

Verizon is the strongest service. Especially on the go. I've been in some pretty remote places and the signal has always been excellent and lasting. As matter of fact in many cases my Verizon Wireless phone was the only one that worked out of several other cell phones with other providers. That's why I believe they are the best and strongest that a person could buy. Thanks Verizon Wireless for always keeping me in touch. Sincerely and satisfied, Donovan C

I was on the phone with Verizon for three hours today. I was disconnected. The call dropped. Nobody called me back. I was on hold the majority of the time. Every person could hardly speak English and I’m calling from the United States. I was calling about loyalty since I’ve been with the company 15 years and there were no loyalty benefits for me according to their customer service. I’m under contract with a phone that I could’ve paid cash for but they required me to sign a contract for two years to receive the discount. The phone no longer holds a battery but I’m still under their contract and there are no options for me upgrading without paying. There is no refund. No accommodation for the fact that the phone is no longer working properly and still under contract.

I have heard so many great things about Verizon Wireless, I wanted to give them a try and get my home internet. Delivery was on time and on par with what they had said in the initial sign up process. We receive the equipment, my companion sets it up. Lo and Behold, it doesn't work and also my account has become nonexistent. I am on hold with them as I write this, and I am LIVID. The 1st phone call I got passed around by 4 of their customer service reps. All I needed was some tech support so that I may resume my life. Literally, 4 people.

We did not know we should have gone to Verizon Headquarters. Went to a third party store. Six trips to the store, over 5 different calls to their support, a total of more than 6 hours spent on the complete incompetence. They actually lied about the plan we wanted. Charged us for six line lines and we have two. Did not tell us many important conditions about our phone plan. After three months and so so much money we dumped them. Please please do not believe their commercials.

I wish I can give Verizon customer service -10 stars, My business is suffering since last two months without a landline because of their error, no one wants to help, everyone just transfer the call, no one wants to help. I am suffering losses due to their negligent agent, still without a phoneline. I don't know who can help. Don't know who can help.

I am currently on a plan that VZW created for senior citizens called "Unlimited 55+ Loyalty". Apparently Verizon decided they no longer care about seniors, or the fact that they may be on fixed incomes. PLAN DELETED! New Plan - 50% higher per month per line. FIFTY PERCENT! That's not a minor bump - it's HUGE. Better yet - should you need to make any changes to your account (let's say your current phone dies) - welcome to the *NEW PLAN*. NICE. This is plain and simple robbery. Punish the old folks - there's a business plan for you. I have been a VZW customer for over 15 years. I will be leaving as soon as I can no longer remain on my current plan. You won't squeeze one more penny from my budget. NOT ONE CENT. If I could give you ZERO STARS I would.

After spending 2.5 HOURS on an online chat with a LIVE person, who claims they are not able to physically call you to chat, but can only converse online. I got ZERO resolution, and never got the representative's name before we got disconnected and some new robot came on saying "How can I help you!?!" She spent 2 hours assuring me that my iPhone trade in will be credited, after I received an email from Verizon Wireless stating that because the back of the phone is cracked, it does not qualify for the trade in program. Their website clearly states that "Old and damaged trade ins accepted."

Tonight I logged into my account to pay my bill, which was due today. A past due notice popped up along with a threat of a past due payment being posted to my account! IT WASN'T DUE UNTIL TODAY. I went into a chat session, and the chat rep stated that these notices have been appearing all along - NO, THEY HAVEN'T. Later in the same chat session he stated this is a new policy for Verizon.

I have been a Verizon customer for 15 years and the service has never been worse than it is NOW. I barely get 1 bar through the day and evening. Customer service has informed me that this is due to congestion. Congestion all day and night every day and night? This is totally unacceptable. The suggested solution per management at Verizon is that I pay Verizon $40 MORE per month to get at least a 4g LTE service that will still apparently be subject to congestion on the Verizon network. Wow, I am extremely unhappy with Verizon and am for the first time searching for a better company to give my money to.

I have had Verizon service for over a decade and loved it. In the last 6 months their service has declined significantly. Then they started overcharging me for data. Every month I would get a notice that I used more data than I had which is impressive since I work from home and am on wifi all day long. This month I was 6 days into the cycle when I ran out of data. How is that possible? I called and they said they would change my plan - they didn't. I got a data notice two days later. So then I just went to AT&T but only moved over my phone and not my iPad service.

My husband and I have used Verizon for more than 15 years, maybe 20!!! A very long time!!!! We went to the Verizon Store in Sherman TX to get help pairing my brand new iPhone 12 to my husband's truck. A very sarcastic, rude rep said they were not allowed to leave the building!! She actually refused to come 12 ft to my vehicle. I have needed help with this same issue before and have had excellent service with the Verizon store in Paris Tex. and btw the rep in Paris left the building to go to my vehicle To help me! So that isn’t a “hard” rule!!! I am super pissed at the Sherman store and would never spend another dime there!! Seriously thinking about changing carriers. To be treated this way after being a loyal customer with Verizon for many years is astounding!!!! Very disappointed customer.

You go to store. They say you need to make an appt even after you called the store... It took over 3 hours to get my moto razr to get activated... So many reps are not at the level to resolve issues. I traded in my iPhone and they got the phone but I got no email acknowledging they got my phone so now I have to call back and get this issue resolved.... HORRIBLE and they kept sending me emails saying how great they are.

I am a heating and cooling tech who relies heavily upon my phone. I get a lot of calls daily and text. I get more calls and text from telemarketing and scammers than I do for work every single day sometimes 1 or 2 am and I can never get live help at night or weekends. Crappy service for the price on 4 lines. Only reason I stay is service works most places sometimes.

Basically my friend is having issues with Verizon support team. He got the run around and was told to call somebody but then was told they can't provide the info. This is the WORST by far experience. I will never ever recommend this company even if it does have decent service for phones, the way they treat their customers is below what I would call poor. We are both very disgruntled from this, and I hope anybody else who gets this company gets out sooner rather than later. Good luck and may you all have a safe day!

We've been with Verizon from the beginning and are shocked and appalled at the service. Techs are not Trained and if you don't give up and are willing to spend hours on the phone you may get lucky and find an actual tech Trained and experienced and they are shocked by the advice I was given and the extra work and damage done. No one at Verizon wants to get involved. They just keep apologizing and raising our rates. They raised the insurance rate but many things offered are not available in our state...then why are you charging us for this. We have waited 2 hours to get a tech and even one ridiculous to get an insurance claim. Try Spectrum or a different utility that uses Verizon towers but actually had a customer service department

I been a customer of Verizon for 15 years (Alltel) and never had that many issues until last October. Calls been dropping constantly, unable to send out pictures or text messages. One time they said the tower was down, but the issue has been ongoing for almost a year. Every time I call I get excuse after excuse. The person who I spoken to recently told me I should switch my service because they not going to fix the issue as there aren't any towers in my area. So where did the tower go to? They're rude, condescending and don't try to fix the issue. Also seems like my bill goes up every year as well with no improvements.

I have had my service disconnected on all three of my lines multiple times because of a "past due" balance which I have already paid. The Verizon website will not even allow me to sign in because it says that my phone number can not be found. I swear, this has been the worse service or customer care that I have ever experienced. On top of all the money that I pay, this is an inconvenience that affects not only me but also my partner. When I even try to call customer service, it takes so long to even speak to an actual person and not a robot. I have not even made a full year with Verizon and I would not even like to continue my service at this point. This is just sad, especially at this point during COVID when all of my financial resources are very limited. Just SAD!

After getting several Verizon Wireless “Special opportunity: We're inviting you to upgrade and get a new phone” emails, I went to the local Verizon company store to look at the phones being offered. A Verizon rep told me that another phone could be substituted, but couldn’t tell me if it would work overseas. Called *611 for Verizon tech support, they couldn’t tell me either. Spent considerable time researching it myself, went back to the store to sign up and then was told it wasn’t available under the “Special opportunity” after all.

After years of customer loyalty my family switched to another carrier with better coverage. The process to drop Verizon like they drop my calls took hours. Finally, after many arduous hours we were all disconnected. Weeks later we receive notice that Verizon is still charging my elderly mother (who is on a fixed income) $100 per month for a number that has been disconnected. Not at all happy with any company that steals from the elderly.

My bill is supposed to be 85 per month with tax and another 53 for the phone. The last 2 months my bill has been way over that. You call in and tell them you are being over charged. They don't say sorry and fix it. They explain why they are charging you more than you agreed to and expect you to be happy they billed for things that are supposed to be included. I have been with them for 20 years now as a loyal customer. I left them yesterday. The billing is never right and I have issues all the time. I also have issues with service.

I want to start off by saying I have been with Verizon on and off for over 10 years. They used to be great, but no longer. My phone says not registered on a networks so I can make or receive calls or text. I called 4 times this morning. Could not reach a live person. I tried the chat. The first person Ed never responded in the chat from the beginning. 2nd chat, CSR would go missing for minutes at a time without notice. Then in the process of troubleshooting he had me Reset my network connections. What he did not inform me of is that it would DELETE all my saved Bluetooth and Wi-Fi networks. I have many paired Bluetooth devices, from Samsung watches to my Tesla to speakers and headsets to my cycling computer. Resetting those means I lost all my connections. I lost watch data, watch faces and have to set up 3 watches from scratch, a 30 - 60 minute process each. I have to pair my car before I can drive.

I ended my service with Verizon Wireless today. I was previously with AT&T and had poor cell service so I swapped to Verizon. I went to my local retailer and they ensured me that Verizon service would be much better in my location. He was definitely wrong. Within the first week of having service with them I knew I had messed up. I couldn’t talk on the phone in my house and I would have to stand in certain parts of the yard to have service.

I added a new line but received 2 new lines. I was told by 2 different reps that it was removed. It was not and now they want me to pay for their error and they say it will come off later. It takes an unacceptable time to speak to a representative unless you are adding services. The representatives I have spoken to are nice but they tell me the line and fees are removed and I will be contacted and the line in question and charges have not been removed. I have received no contact. Only me reaching out. I should not have to pay for an error Verizon made. I have spent WAY too much time trying to remedy this. I have been with Verizon for many years and always keep my acct paid. This is unacceptable.

We were convinced by Verizon to pay the $1500 to end our contract with AT&T under the promise our service would be better. Not only can I barely receive phone calls anywhere I am also barely able to receive them at my own house. My phone will say I have full cellular and WiFi and will just drop calls out of nowhere. Not only that, but they sold us malfunctioning devices that display the wrong time multiple times a day which I’ve never even heard of happening on iPhones before. Appalled at the amount of money we had to spend to switch over to them and what we pay monthly for the absolute worst reception I could imagine. AT&T was bad, but they are TERRIBLE.

Trying to call them about removing our credit card from file as we recently switched carriers to T-Mobile. Cannot get a live person on the phone to complete request. They charged our final bill ($1500) without permission or sending us the bill for final review and agreement. They are blaming the holiday for not having enough staff. Funny I just called T-mobile for assistance & had customer service (live person) on the line immediately. We also were extremely unhappy with their service in comparison to T-mobile. Absolutely no comparison.

Verizon wireless: here we go: I thought I will be the last one on earth to deal with Verizon, as long as we have ATT, Sprint and US Cellular. Dealt with US Cellular for over 14 years until they were bought out by Sprint in Chicago. Dealt with Sprint and was very satisfied until T Mobile bought them out. And I do not like T Mobile and will never deal with them viewing their reviews.

I have never dealt with such incompetence. My bill was promised at one rate & despite MONTHLY customer service calls - still not right. Never received gc. Can’t block numbers - never, ever would recommend.

I will be clear. This is not directed at any retail store but simply Verizon as a whole. DO NOT sign up for anything at Verizon. You have been warned!! In April 2021 my son traded in his iPhone for the new 12 because they offered between $500-600 for his old iPhone (I think it was a 10). He promptly took advantage of this and mailed in his 10. After several weeks - Nothing. Called on 6/1/21 and they stated they have confirmation of receipt but could only now offer $295 with no reason why but may take a while because of delays due to Covid. They would give a credit.

My mother passed away in March of this year (2021). They were charging her credit card and I didn't know. When I tried to call to get a refund, they would not refund the past months that the phone was not being used. I have had Verizon since I started using a cell phone and they can't refund me $120... are you serious. I have had the worst 5 months of my life, and this one little thing could've helped me to feel a little better about life. Why can't companies see that these little things matter to people?

My husband and I left our telecom provider to join Verizon during their Black Friday promotion. We got new iPhones that were back ordered due to color. We said no problem. Trade in value for each of our phones was supposed to be close to $1000 with the deal they were offering. With that we also got our kids 2 Apple watches. At that time they had Verizon Gizmo watch. The person selling us the items told us he would disconnect the kids current watches and the new watches will have a new number. So no problem. I took his word for it. We get the watches. Great.

Verizon bounces you around and doesn’t actually work to resolve issues. I thought that Verizon was supposed to be a good company but they aren’t. At least for me it was horrible. I left and went to T-Mobile and have better cell service and for less money. The customer service is like night and day between these companies with Verizon losing badly.

To whom it may concern I have been a loyal customer, Verizon wireless. They say broken or Damaged phones. You can trade in your phone. That is a complete lie. My phone is not broken. I simply wanted to take advantage of this deal. I was on this company's website looking For a new phone. Valued my phone at zero {Sonim xp8}. I bought it from Verizon... My point Is This so called promotion is **. I do not owe Verizon one cent. The way this company Treats their customers is not acceptable. Without customers where will this company be..The Person in chat would not even speak with me about this. This is not the first bad experience With Verizon.. a rural area only Verizon works here.

They are suppose to give us $10 off per month for auto pay which we’ve done for 20-21 months now, and we’ve been overcharged instead or approx $200-210 and I can’t get anyone to correct it. I’ve spent over 10 hours in the Verizon store and on the phone (talked to about 10 different reps) and keep getting no one to correct the problem. This company is crazy!

We live in South Ocala Florida. Our signal strength is very poor. We have to use our WiFi to use Verizon. When the power is out there is no using our cell phones. Have talked to customer service and there is nothing they can do without building a tower in our area.

I have been with Verizon for about 20 years. I have had their family plan and currently have their single plan. Although their prices tend to run higher than other mobile companies, I don’t have some of the same issues that my friends and family have with coverages, etc. I tend to have cell coverage in places they do not, including in countries outside of the US. When I do upgrades, the process is super easy!

My mom lives in the redwoods whose phone I pay for. Have never had any problems with her service 800 miles away from myself. Great service and reliable for her living on her own. I would recommend Verizon.

I lived in the Pocono Mountains, PA for 3 years. At the time I had a T-Mobile account. I could not get service, a signal, nothing unless I was in down the mountain in a more densely populated area. It was very frustrating. I had to use my friends' cell phone who had Verizon accounts. I finally switched to Verizon Wireless and have been a customer since 1998. I have not had any issues receiving service. THANK YOU VERIZON WIRELESS!

To contact anybody for your account you need a PIN #. Nobody was able to assist providing it, in person or online. Customer Service personnel is very limited on their resources, not able to assist. Supervisor’s not available. Not able to access account online or on chats without a PIN. Simple support with IPhone was not provided.

They have become a non-caring corporate business. We get roughly 2 MBs of speed on our unlimited plans now if we are lucky; lots of times it's less than 1MB. Text messages have troubles going through! This is the whole area we live in. They say, "We checks and nothing is wrong" after you spend HOURS trying to get a live person to talk to. The chat service they try to make you do is ridiculously run by staffers that flat out lie to you to get you to feel as if they care. The 18 lines I pay for are leaving for better service!

Was charged $179.63 on 7/18/21 for an order that was supposedly canceled by a Woodbridge, NJ associate and was told my card would be refunded in 3-5 days. Four calls later and numerous chats later my refund still has not been issued. I was told again today that they would apply a credit to my September Bill. As a customer of over 20 years who has always maintained her accounts, I say this... don't waste your time with this company and their ** service your better off going with T Mobile and I am certainly switching! They don't care about their customers and all they want is your money and give you crappy service!

Verizon says it has coverage at my new home but it doesn't. I have to keep my phone on airplane mode at home because the half a bar tries to compete with Wi-Fi calling. I work from home and it's a disaster. I have an iPhone and a Samsung phone. How is it that Verizon signal works better on the iPhone? They are way too expensive, terrible customer service and horrendous wait times and the knowledge within their retail stores: slim to none.

Great reception and continual. The customer service is good and the reps are always receptive to my needs. The cost is in line with the service and while camping on the beach we can watch Movies on Netflix and other providers without being disconnected. I also use Verizon for work when I’m on the road and I don’t think any other carrier can beat Verizon. I would definitely recommend to folks who are RVers and work remotely.

Verizon has the best cell signal in our area. My daughter in law tried another company and she misses business because she misses calls. With her son’s safety and her self employment in mind, she’s switching to Verizon.

I have been dealing with Verizon wireless over phone for 5 days, They are liars. Scam artists. They have my money and no phone. I ordered phones. They had me cancel my order and told me to pick up phones at store, drove hour only to find out they had lied. I think the foreigners are making complete jerks out of us Americans. It's been an awful experience. Meanwhile I am.

Terrible service. They did not tell me that my phone delivery would require a signature. Translation, I had to stay at home all day because delivery could be anytime before 8pm. Therefore I was home bound all day. They did not tell me when I ordered the phone that there were better options. Spent over 50 minutes on the phone with one person and many, many more minutes on the phone with others about my phone. I do not even have Verizon service yet and already I am very disappointed.

I live in the mountains. I used to have spotty service with another company. I have great service now with Verizon compared to friends with other companies. Friends with other companies sometimes don't have service while I do standing right next to them.

The Verizon has been very good! No lost call or dropped calls! It is a higher in monthly costs! They have been able to do exactly what we need in using their services. Unless some other company can do better!

This company provides very dependable service ar very reasonable cost! I switched from another wireless provider I used since the beginning of cell phone services. I regret not having done it sooner. They provide the service my internet provider uses for wireless service.

Why does Verizon have the worst tools for preventing spoofed/scam calls?

Verizon is a good phone carrier. The rates are a little high but are comparable to its competitors. The coverage is great but I wished the 5G coverage was a little better. Customer Service is adequate but Technical Support is awesome.

My cellphone got to the point where is had literally no reception. You open the phone up and you see 4 bars... then 3...2...1..0! And that's sitting in one place! Their coverage was the worse I ever had, and it kept worse and worse. SO... Last Sunday the wife and I went to a T-Mobile store and kicked Verizon to the curb!!

First of all, I will say one thing without any doubt about Verizon is that their network is available anywhere you go. You don’t have to worry about their coverage and network strength. Secondly their internet speed is amazing even in 4G LTE coverage areas.

Verizon is not and I say 100 percent not a good provider to run a business with. They are trying to charge me 90 for one line, 70 each individual lines. The plan is suppose to be 105 for all my lines. Then they gave ownership of my account to a number I don't use, when calling them for the past 3 weeks, half the day or more is like calling a toddler. They argue, laugh, get attitudes telling you what to do, silent holds to pretend they're not there, and or hang up on you. I think my 5 year old could do a better job. Business is suppose to be professional, not like calling a elementary school but they could do it better. The worst POS service and customer service I have ever dealt with in my entire life!!!!

I have been with Verizon for around or around 25 years. They are always willing to help you Technically wise or however you need. I have gone into Verizon stores and 1 on 7th street and downtown Robert the manager is awesome although one thing about that location is they have no Wi-Fi which I think is very ridiculous.. He recommended me to go to the promenade Verizon And Miguel helped me transfer all my information over after having to get a replacement phone due to my phone going DOA. I love Verizon. I probably would not change. I just wish that they would lower their pricing

I have been through several companies in the last 30 years and have not found but one that completes the bill on customer service, reliability of products and standing behind their services and product than Verizon Wireless, no one better but many sorry to say are poor in comparison to Verizon…

Great coverage. I wish the bill was lower but you get what you pay for “usually “. Hardly ever have any dropped calls. Most call are Crystal clear except when on the edge of service.

Well I don’t know where to start. I’m a truck driver and I have been with Verizon for many years and last couple of years I started noticing very poor connection across the country. Specially in a places where before I had very good phone and internet service. Now in many many places I have 0 bars and the sad part is that many people that I know have a different provider and they have full service when my service is one or 0. Verizon was the lead company across America on service and now I'm very sad to say that some very small companies out there are providing better towers. When I moved to Florida I had a perfect service in the area where I leave and now I never have service more than 2 bars. Sorry Verizon I had to say something.

I have been with Verizon since 1999. My first cell phone. Over the years any time I had an issue their customer service has always come through. I worked in call centers for over 15 years and have always been impressed. My service and cell phones have been top notch. I have watched my daughter use other cell phone companies with varying complaints, poor service or subpar cell phones. Will never change to another cell phone company.

Since I’ve switched to Verizon, I haven’t had any drop calls. Prior I had ATT and experienced drop calls almost every day. I spoke to a Verizon customer service rep and the rest is history. Best decision I’ve ever made. Also, being a veteran I got a discount. So far, Verizon is good to go.

We have had Verizon for many years. The service has been good at any location in terms of calls not being dropped. I don’t like the contract length just to get a deal or upgrade which is generally two years.

Always have great service, get calls anywhere even out of our country, great sending all messages and texts. Yes they are a little high but very worth it. I’ve never had dropped calls or messages due to no signals like other carriers do. I’ve had so many people tell me they lost signals and they all have different companies..that's why I’ve had Verizon for years.

Verizon doesn’t get a 5 star review because I think it charges too much for its service, and you can’t get help in the stores the way it used to be. Now it’s just sales! I found, however that the customer service department was very helpful in getting me more coverage at a cheaper price. So that kept it from being a three!

In the spotty coverage of where I use my phone Verizon has been the best. Price is higher than the others, but cheaper and no coverage is useless. Sales reps change frequently. I was misguided and the savings I was promised never was obtained. I wish I had more choices.

I made the mistake of leaving AT&T for Verizon because I thought they had more coverage, boy was I wrong. The phone service sucks 100%. You have to live in downtown to get full coverage. On top of that my phone is always freezing up. For a company to charge so much they should have excellent service. & they charge $7 check time you call customer service. I can not wait to leave them and go back to AT&T. Moving to Verizon was the worst mistake I have ever made. STAY AWAY AND SAVE YOUR MONEY.

I’ve had a few cell phone companies over the years but I always end up going back to Verizon. They continue to have the best coverage, least amount of dead spots and the prices are competitive. I’ve found the cheap priced ones are exactly what you get. Cheap bad service. I’ve used at least 10 different ones trying to save some money only to be disappointed and changing back to Verizon. I don’t believe that there is a better company. That’s for sure. Nothing but positive things to say about them.

The wifi is very weak at times and freezes I lose contact. I must go into settings and change to cellular and turn this on when it happens. This can affect my bill because too much data use means I need a different higher priced contract or I must pay for additional gigabytes.

Verizon service is pretty reliable and fast. Only a few "drops" but that's usually when my husband is not in town. I would recommend Verizon to anyone who lives in an area which it is offered.

We switched from Optimum to Verizon Wireless. We asked if our 2 landline phone numbers can be switched. Both were originally Verizon numbers. They said no problem. We had a tech come out here 3 times (third time the tech never showed up). We had gotten both numbers and lost one number. This was in April. We call every month and a different customer service rep tells us they are working on it. As of today, Aug. 19th, they now tell us we can no longer get one of the phone numbers (one being my husband's business number). Don't use Verizon. Just horrible. Going to switch back to Optimum. We are contacting the major television stations and ask if they can mention this on the air. Everyone needs to know they don't care about anyone.

I didn’t find out that Verizon left off part of address for watch I ordered, until I checked tracking. I called customer service to see if they could correct the error and send watch. I was told by Verizon representative She could not correct this with Fed Ex. She said I would have to cancel order and refund-order and pay the taxes again on a new order. I said I didn’t want to pay again, since I already paid. I cancelled and said I would wait to get my money back on the watch I never got that was being sent back to the warehouse due to insufficient address.

Verizon is the best phone service I ever had. I came from Chicago one summer, my phone service was someone else not going to name it but I had to get another phone that when I got Verizon service been with them since about 27 years. Never had any problem with them. They was the only service that had a tower in Georgia so that was the reason that I change. So glad that I did. Great customer service.

Horrible customer service. I switched from AT&T to Verizon and ported my number, I did not receive text messages from AT&T customers for weeks before it was finally resolved. Manager was supposed to call me back and they never did. Went into a Verizon store and that service was equally as bad.

I have found Verizon to be the best mobile service provider. I have been with them for over twenty years. Their Customer Service agents are very professional and polite. Any request I present is accepted and resolved quickly and with professionalism.

Very poor service if I can get a signal AT ALL! Verizon cares more about their 5g service and ** with it customers that have been with them for years. I have heard that they haven't paid for the use of other company's towers so their customers in the rural areas get poor signals.

I have used Verizon for 30 years and have always been satisfied. I can always make a call--(even at the top of a dirt road in the mountains of New Mexico). I have recently joined Spectrum's cell service (utilizing Verizon towers) and have carried on with my satisfaction.

I have never had issues with my service or with the Customer Service provided by Verizon, even when out of the country. The local and virtual staff have always been able to assist me with sales or problem solving with the utmost professionalism. I have family members that have left to go to a company with a cheaper plan, and have had issues with every one of them. Yes, Verizon may be a little more expensive, but when your connection to work and to your family is heavily dependent on your cell phone/plan, I wouldn't trust any other company with my business.

Prices are sometimes too high, and they charge for everything. I don’t agree with all of the extra fees that’s added on. Family plans should be given more discounts, especially if you were with the same company for over 10 yrs.

Verizon provides consistently great service, regardless of the weather and despite the age of your phone. Superior customer service. There is a nice variety of products available: cell phones, software, notepads and more. I have no complaints.

Since being a Verizon Wireless customer I get cell coverage EVERYWHERE! Before I could never get phone coverage inside of any stores and when driving through certain areas that is no longer an issue with Verizon. If you have no cell service while out and about what good is it?! Verizon wireless has been reliable since day one and I refuse to ever change my wireless service, we are VERY HAPPY CUSTOMERS! : ) : )

Purchased Verizon phone from Walmart. Big mistake. They can only collect taxes, said call Verizon in 3 days to pay off phone. Did that. Verizon said, "Oh no you have to wait two more weeks." Did that. Been on the phone for over an hour trying to payoff phone, can't pull it off. Verizon you suck.

I’ve had Verizon for at least 20 years and even though I’m on a fixed income I have no plans on changing. Very seldom or ever am I out of range. Even in Europe and South America I’ve been very happy with their coverage. Their customer service has always been very helpful. Their prices are much higher than they should be and hopefully they’ll learn not to be so greedy so my bad but I want and need good reliable cell service.

Verizon is always there to help me. I like Verizon the best. When I have an issue with my Tv or my cell phone Verizon always provides me a technician to help me solve my problem.. They are always pleasant to deal with and always stay with you until your problem is solved.

Verizon has been our cell phone company for 12 years. Verizon provides excellent coverage and great signal strength both at home and during our travels in the US, and short term international plans for our travels in Canada, and Mexico. Paperless billing, easy account management, and thorough and professional customer support are additional reasons that we recommend Verizon.

Verizon is awful. I should just leave it at that and move on. Because I can’t even write the amount of times I have been in contact with customer service on chat on the phone in stores and still get nothing resolved. For one I have been telling them my (2nd iPhone 11) sucks and has never worked right. Doesn’t matter, going on 1 year with nothing but issues and me wasting my time trying to get assistance on this. But now I have bigger issues which is my account/bill. I go over on 5G every month when it’s just me and I have WiFi at home, but my phone is a reason to that. However, they have been harassing me to change to unlimited for years. I just never wanted to pay that much.

We have had Verizon for a number of years. At this point our bill is reasonable as we own our our phones. So for 2 phones & 1 tablet we are at $88 monthly. Not much data for that price but it suffices. While we don't agree with some of the things Verizon supports, we have tried looking into other smaller companies & their rating for customer service are terrible. Verizon has always been easy to access & quick to fix anything we have needed adjusted.

Cell service is good, very few times I do not have service, equipment sold works well and service center people have been courteous. Price seems a little high compared to the competition. I am concerned that so much advertising is causing the service to be priced higher than the competition.

Verizon Wireless have been thorough in customer service and very upkeep with technology. They offer monthly discounts that include lower rates for auto-payment and devices, a variety of gift card rewards like Amazon, Best Buy and Starbucks to name a few. In addition, more rewards if you are military, veteran and dependents can be added to your plan for more savings. Most important the Verizon Wireless iPhones are very user friendly for each generation with a SUPER package that include unlimited talking and data.

I have been with Verizon for over 2 years now after being with AT&T for years. Was told by friends and family service was much better with Verizon than AT&T. That has not been my reality with Verizon. I have issues getting service in my driveway, my house and in remote areas with Verizon. Really wish I had not changed and plan to move back to AT&T soon.

Verizon Wireless has been an amazing cell phone provider for me. I've never had a problem with connection issues, voice clarity or dropped calls. My monthly bill is always correct, on time and easy to understand. When I've needed to speak with customer service for whatever reason, I find immediate resolution with the issue. I would recommend Verizon 100% for all your service needs.

The bills are pricey but the service is good. You used to be able to get a free phone which helped with the cost. Now you have to buy it. The prices are steep for a new phone. You can’t pay it off until after 2 cycles. This makes the monthly fee very high.

Reliable company with many outlets if you need help. Great prices for seniors. Traveling with Verizon is not a problem because their reception is always great. Product offerings are quite large and have many things to fill anyone’s budget.

I have been very happy and satisfied with Verizon Wireless for 15 years. My husband and I were traveling extensively in North America and enjoyed consistently good service and reception. Verizon is a bit more expensive than other carriers, but you get what you pay for, and Verizon is worth it!!

We have Verizon and are very satisfied. We don’t have problems getting dropped. We have good reception wherever we go. We are always able to contact one another. This is important as we have a college girl and a 67 year old female so we can always make sure everyone is safe. None of us have had problems with the phones we have. The cost is affordable and if there was ever an issue, Verizon addressed right away.

Tried to order/upgrade new phones after being with Verizon 20 years. Can't upgrade online, 2+ hours trying to speak with a person, store couldn't get through to a person or upgrade phones. Store carries NO INVENTORY. Phones must be ordered. Worthless customer service, but would shut off service if you were 1 day late paying to be treated like trash they wouldn't hesitate to shut your services off.

I have excellent coverage no matter where I travel in the United States. The employee in the store are helpful in answering your questions. The problem is trying to determine what your actual bill will be. They price things as payments and it does not tell you what your bill will be. I have 2 phones on my bill. I asked about adding the house landline and that is a New Bill. So why should I change?

No I would. Customer/store salesman makes mistake and it hard to trace the transaction and you left paying for it. Something you don't want nor you don't have. I would say that is the worst part of Verizon.

I was sent an email for $100 gift card and their page is not working. I try 2 hours to get to the customer service. They are INTERNET company and it feels like they are some sort of BAKERY or other NON-IT company. BAD BAD BAD!!!! DISSATISFIED!!!!

Shannon did a great job of spending time with my wife and helping her set up her new iPhone. She was patient and tried to problem solve some issues that came up. She did a great job! Very pleased with our service!

Verizon sold me a phone on my business phone plan. The salesman had received "permission" from his manager not to charge me a $25 monthly data plan, which none of the other 6 phones I have on my plan are holding. My 4th phone call where someone says they will listen to the recording and never responded back. The first 3 phone calls to customer service was that I would receive a phone call back after someone listens to the recording. That never happen. I constantly follow up on my issue and it's as if no one records notes of my problems. I'm so ashamed of what this company has become. I created a ConsumerAffairs account to post this about Verizon. I am moving on to the next review site and I will continue until I switch services to another provider.

Verizon is very expensive, and the NOT easiest to get hold of their live customer service. I was charged 20 dollars a month extra for a Samsung tablet that is NOT using any cell data. It was using home internet for an 83 yrs old with dementia. When asked why am paying for something was paid for in cash. I was told that the tablet is on two years contract. Such **. Never again using their service.

My phone works great when I leave Dallas. When I return to Dallas I start receiving “no network” pop ups and I can’t get on any website. Verizon blames Apple. Why is Apple to blame if the phone worked great outside of Dallas? The Verizon service reps do not listen, interrupt, and do not answer questions. So far the reps have blamed Apple, Microsoft, Google, Yahoo, and leaves on trees. Today I was told the problem was with the weather, see photo. I was also yelled at and told I was probably the problem. So Jonathan, I want you and the rest of the rude people in customer service to get full credit for losing this four phone account. I guess T-Mobile will get the $240 monthly payment.

They do not have any customer service, that will actually help. Our phones don't work going on 2 months and all they do is keep jerking us around. I have contacted them 18 times. All they do is make excuses and keep billing us for a service we are not getting.

Ok so here’s what happened when I went to my local Verizon retailer in Roseburg Oregon…. I went in to start a plan with Verizon in early June. I got all the way through the process which took at least a half hour. When I went to pay the rep then informed me that I had to pay using a credit card. I explained I only had cash and told him at that point to disregard everything and I turned around and walked out of the store. About two days went by and I started receiving emails from Verizon about my account! I was confused because I never finalized anything, I didn’t leave with a phone number or phone mind you. I went down to my retail store in Roseburg Oregon on Stephen’s st. The manager specifically told me that he himself had canceled this and to disregard all emails. So I did.

Do not go with Verizon. My experience with them has been nothing shy of debilitating. Their network is fine. I had a few dead zones in heavily populated ares which shouldn't happen, but I have had that experience with other providers too. My biggest qualm comes from the fact that their employees do not know what they are talking about, they try to upsell you, and sometimes charge you even though you said you did not want something.

Bought insurance and they haven't process the claim. Call in, sit on the phone for 10min and here I don't know why. Verizon is a very expensive cell service. I believe they rank number 1 as far as high average bills. Will you pay a lot for their broken promises. I really like Verizon but lately their services have gone downhill. Verizon is smoke and mirrors, if nothing breaks you're good but you have paid the money for the peace of mind to have it repaired or replace, but if it does break Verizon is not going to help you get what you paid them to get. My day started with them 8am. At 4pm still no resolution. I call to cancel my plan. I was greeted with - "Well ok then" (with the company for 15 years and they blow me off like that after never missing a payment). If you're going to business with Verizon remember you are only as good as your wallet.

I wouldn't suggest anyone switch your plan to Verizon plan. I have a new iWatch and I have called some 30 times Trying to Get my watch connected to my cellular data. I was never able to speak with anyone, and there are no options to help me get it done. I'm considering leaving Verizon so that I can use my new iWatch! I'm so upset!

I had the most bizarre experience last week with the Nanuet shop. The sales person did not check my address with me and wrote a wrong delivery address of 1 device and three accessories to a wrong address (US$ 1k). As they don't print contracts like they used to do in the past, I only realized the error after I received the shipping tracking # from the UPS by email. I went back to the shop and WASTED three hours with the representative, shop manager and customer care (this over the phone) and I was promised the shipment to the wrong address would be cancelled, a new order would be sent to my actual address and delivery to me would be in time to arrive for my pre-set appointment to activate my card.

After 13 years with Verizon I closed one account to open another and they billed me after the account was closed which I did not know about. This is a very unprofessional business and I would not recommend their service.

Do not get Verizon Wireless. They are Con Artists. They make it difficult to reach their customer service and when you do they manipulate you and find ways to overcharge you for their service. Over the last week it’s been the most painful experience dealing with their customer service. They are not an honest company. I spoke to three different supervisors in one day and they all did not help me fix the original plan I signed up for. They said they would call back at a scheduled time and did not. Instead they manipulated my wife into another more expensive plan. They take advantage of busy people and use it in a way to make more money off of them. I’m warning not to ever deal with these Con Artists.

Once I realized that the iPhone would cost $25/mo x2 years, I called Verizon to cancel order and stay with ATT. Verizon shipped the order the next day anyway! They kept trying to ship me the new iPhone and SIM cards. I refused delivery (sorry FedEx). Never received the shipment thus no activation. Then receive monthly bill for $330 from Verizon Wireless for July 2021. Amazingly, ATT, my previous carrier, continued to bill me for the month of July 2021 as well. How is that even possible??? Seriously. I am disgusted by these companies.

It's with great sadness that another good tech company has decided to end customer service. You can no longer reach a real person by voice, their IVR is a total failure, and they've chosen to outsource technical support to a useless offshore chat service, people being paid a fraction of US wages to deliver non-existent technical support, juggling a dozen simultaneous chats poorly. I switched from AT&R to Verizon 5 years ago because of their terrible customer service, but Verizon has gone even deeper into this hole. Don't try to call a Verizon store, they don't/won't answer, and you end up lost in IVR. For a company with such strong physical infrastructure, they have given up on real customer support. Now looking at ** with US based call centers, a company that understands real customer support.

Verizon installed services at my parents that were not requested & overbilled them. Still overpaying & made them responsible for returning equipment/ installing what was originally ordered. Stay away.

I've been a Verizon customer for approximately 20 plus years and you would think a company would cater to the customer. I live in the country therefore they will only give me 4G in Data, I travel coast to coast and work in a 5G area but I was told I can't get unlimited Data or even an upgrade to get more than 4G. After all these years of being loyal to them I have made the decision to go with AT&T who will give me total unlimited Data with no throttle down when you hit your max. It's a total shame that companies have so much money that the little person no longer matters.

Verizon Wireless deserves exactly 0 stars for their customer service. They just hung up on me while I was waiting on hold for several minutes to speak with a manager to help me with a very simple request that I can't find any rep willing to do their job and help me get completed. The phone coverage is also bad. I use wifi at home and yet they won't let me pay for less than 5GB per month which I never use because the service doesn't work.

All they have been offering is deals have a odd catch. Either you have to add a line or trade your phone in. Well if your phone's broken you don't get crap for it. Been a customer for over 12 years. Never had issue with snagging deals.. until the past 3 years.

Awful customer service. Anything to make a sale nothing to honor promotions. DO NOT USE VERIZON. FALSE promises and no resolve when customer asked questions. Save a headache find someone else to use. Paying for uneducated agents to work.

I took the Bring your own device offer from VZ for a $650 rebate. Before the port in, I checked with VZ and they confirmed that my device was eligible for a port. Once I switched lines, VZ could not port my device. I spent several hours with their tech team. They sent me a new SIM which also did not help. They asked me to visit a store. I visited the store twice. The store advised me to purchase a new phone. After having a week with VZ I was so tired that I purchased a device. I submitted my rebate for BYOD. VZ rejected my rebate application stating that since I had purchased a new device I did not qualify for BYOD. I spent several hours with VZ support, I had to purchase a new device because VZ could not activate my old device after telling me that they could, had a non functional phone for week and not get the promised rebate. This is VZ's new way of defrauding customers.

I've never had to contact Verizon support outside of a in-store visit until this week, and I'm beyond upset. Over the past two days, on two different accounts that I manage, I have received the worst possible customer service I've ever had with any company. Genuinely looking at getting a new service provider, because I never want to have to deal with your support team ever again.

Been a customer for over 20 years. Every time something needs to be changed, I end up getting charged an additional fee of over 100 bucks. This has happened twice within a 3 month period. Finally had enough and am leaving Verizon. I don't know how they get away with how they bill people. They told me I didn't pay my one month bill but yet I have it in my account that I have. Spoke to several representatives to explain why and it's always the same run around. Good bye Verizon!

After blatantly LYING about the value I would be given for trading in my iPhone 8 for a 12, I've now been on hold for 12 minutes to cancel my service. I want to cancel only because I won't support any company that is so low class, they have to lie to get business. Now that they're too busy to let me cancel properly, they'll just leave me on hold till I give up. Guess what idiots? I'll just hold off paying my bill. Willing to bet you'll get in touch with me then. I don't give a ** about keeping this number so no sweat off my back...LIARS. How disgusting and despicable to have to resort to such unethical ways to get business.

I got an email message telling me my Verizon Jetpack had been discovered to have a defect that made it dangerous to use - risk of burns and fires - and that I should stop using it. However, Verizon continued billing me $20 per month for its use. When I called Verizon to ask them to remove the charge from my bill or credit the amount toward a future bill, they said I had to call Ellipsis the maker of the jetpack because there was nothing Verizon would do. Each of these calls (the ones to Verizon and the ones to Ellipsis) had me on hold for between one hour and two hours. When I reached Ellipsis they could only send me a new jetpack in 2 months and a box to send back the old one in 2 months but could not credit or refund any part of my bill and they told me to call Verizon again.

Verizon has irresponsible employees and the most unfriendly website ever. My family account holder tried to transfer from AT&T to Verizon, which we later realized was a big mistake. I took the new sim card to a Verizon store, and the guy said my phone was not compatible and tried to persuade me into trading my perfectly good phone to get a new one. He told me I only needed to pay extra 100 without telling me it is a downgrade in memory of my iPhone and it will cost $350 in my rebate! At that point I don't trust the guy any more so I didn't listen to him and went home to try to figure it on my own, and turns out he was lying! My phone was perfectly compatible and there was no issue at all.

I have just switch over from T-Mobile to Verizon due that in the last month their service has gone really slow. We got the mix and match plan and the guy at the store put us all into the same plane the unlimited play more. I move 4 lines over from tmobile and got temporary numbers to port mine over ones my phones got unlock. My brother in law went to the store to get a sim card since he is in California and get his number ported over. They open two new lines instead of porting over. Brand new customer and have to deal with all this issues is not ok. Over 20 min to get a hold of someone in customer service not good.

Customer service stores make the service sound good but I'm not happy and plan on switching phone company. I purchased a new phone and watch, but how is it that during phone conversations the phone will just turn off. Not cool I use this for my personal and business. Not happy.

Rude Customer Service Representative. I have a business account and spoke to three different people if you have a questions that they just don't want to deal with they just hang up on you so I will be terminating my account with this people.

Had an issue where I ported out my lines and service, which included a tablet. I was unaware that the tablet line was not not ported out and the service was kept active. When I found out the service was still active I paid the balance and I called up immediately to try and resolve the issue. Thinking I would just be issued a refund. The two reps that I spoke with confirmed that there was no usage of the device but that they could only issue a 50% refund. Not satisfied with this I figured it would be best to escalate and the executive assistant stated that she was being more than generous offering a 50% refund instead of the full refund. I still did not accept and will continue to speak out against big businesses taking advantage of the every man until my voice is heard.

I wanted to install a Business 5G line in my store. I went to the approval process, signed all documents, etc. and got an installation date set for 1 month later. On the day of the installation the technician showed up, review the installation site and said he'd be back. 2 hours later he was still sitting in his van outside and told me he could not install it because the "tower was down". 1 week later a sales rep calls me to reschedule. New appointment set 2 week after. On that day nobody showed up. I called the 800 number and nobody even knows what department to transfer me to. I waited 2 hours on hold and been transferred 7 times but no one even knew if 5G was wireless or wired (??). This is incompetence at its best. I'm still waiting for a sales rep to call me back to schedule this for the third time.

I've been with Verizon for over 20 years and I can say for sure that this service has just gone downhill, even with those commercials saying Verizon is the #1 service. I have them as my home phone provider and I haven't had any problem, but as soon as I got internet I just got problem after problem. So much so it felt like they were doing it on purpose, using me for a quick cash grab. Internet not working, phone bill overcharge, and now my home phone isn't connected anymore and I have to wait five days for a technician now. I still have internet just no phone service and they literally told me they couldn't do this, you can't have internet without a phone line. You ever get so angry you could just cry because of how unfair it seems? I may be overreacting but I mean, come on, it's so infuriating. As soon as I uploaded this review they finally decided to fix it, what a coincidence...

Was promised a rebate card only to get the run around about it. Also bill has been so high since getting service with them haven’t seen a bill yet below 300 dollars!! Took off a line only for bill to increase. And most customer service are rude and insensitive to your needs. I would not recommend Verizon!! I’m going to pay off my phones and switch back to lame Metro. At least I won’t go broke trying to pay a bill!!

We are on a large family plan with 22 promotional gigs of data, which we were nearing. The Verizon site said the data is supposed to roll over but it hasn’t been. We called and explained the situation and within minutes the rollover notification changed and they had even misspelled promotions. They refused to say anything except “we can’t see what you see”. We have been with Verizon for about 20 years but the customer service has gone to crap and now I feel as though they are lying about what they offer. It may be time to switch carriers.

I am a business account that pays insurance. The firmware went down on my new S21 5G. Called Thurs and got the phone Monday at 3:00 pm. Then trying to get the phone activated??? WOW! Terrible service Verizon!! Get technical people that know your phones! 1 and 1/2 hours and the phone was not downloaded from the cloud yet?? I need to leave Verizon!