Verizon Wireless Reviews

First things first if I could give negative star ratings I definitely would. On August 12 I purchased a brand new Samsung Galaxy Tab S9 tablet and Samsung Z flip phone. I received both devices on the release date of August 15. I had the devices for a little over a month when I decided that I no longer wanted the devices especially after seeing the new monthly bill amount and so I looked at my receipt and realized that there is a 30 day return policy. Let me preface by saying my issue is not with Verizon’s 30 day return policy, but with the things that happen when you contact their customer service for answers regarding their policies and procedures.

I’ve had to contact Verizon 3 months in a row just to receive the credit for a phone I returned within the grace period. Each time they state a ticket was placed and 3 months later I’m being billed for a plan I don’t even have the phone for. Never once was the phone removed from the box. Representatives keep me on the phone for 30mins then disconnect me. So 3 months later nothing has been resolved.

Verizon said this would not affect my credit. THEY LIED. Earlier this year I switched from Verizon to AT&T, as AT&T had much better pricing and the exact same service as far as I could tell. Because LG had stopped making phones, when my previous LG stopped working properly, I had to switch to a Samsung. As we all know, that is expensive, and I arranged to have that added to my monthly bill to make payments. At the time I got the new Samsung, I had no idea I was going to switch providers. After switching, Verizon notified me that the full balance of $912.25 was due to pay off my Samsung. Unable to make a one-time payment, I asked if I could make monthly payments to pay it off. The Verizon representative told me that would be no problem. They went through the process and gave me the website on which I could go and make my monthly payments, which I did on time every month for a couple of months.

Went to our local Verizon shop in Park City, Utah (in Redstone). We had a 11 am appointment. Our goal was to change our service from ATT to Verizon. After 2.5 hours there (NOT exaggerating) they were unable to convert my husband’s phone at all and my phone which is now Verizon could no longer receive any calls from AT&T carriers. A disaster. The group there was incompetent and unapologetic. I will never go there again.

Ever since I had my first cellphone, I have been using Verizon. A month ago, I started to look a discount from Verizon, after receiving multiple e-mail offers from Verizon to replace my aging phone. The experience with Verizon, online, on the phone, at a local store is unsettling and terrifyingly bad. This experience immediately prompted me to switch to another big carrier. First, the e-mail offers is a scam for the bulk part. There is no sure answer and deadline with it. Customer service on the phone claims they have expire despite it was a only a few days old. Verizon online stores is a nightmare. It makes all the good discounts until the very last steps where those offers are removed without explanations. They are counting on a customer to click Submit without reading it further.

Not only do they make it so your bill creeps up monthly, they are impossible to get ahold of. One call can last hours, often with many more calls for follow up. I have never actually been able to get my bill down, I cannot seem to get away from them. If you use the mobile app to cancel an add on, the app 100% of the time freezes. Also they push the protection program but cannot tell you the deductible!

We were upgrading our phones, I found iphone 14 plus for zero a month, didn't say with new line, just said we could get the phone at zero dollars a month. We find out later that the zero dollars they say was for adding a new line. No, it just said if I wanted new phone, I could get iphone 14 plus. After signing reading contracts, we checked and they charged my bank card 106.24... People, do not fall for this poor pitiful act Verizon is putting out there, if the zero payment is for iphone 14 plus, tell it in black and white, that it's for new lines, make it clear from the start, instead of lying. You have been dishonest on several occasions. Beware!!! You should never put your trust in verizon! I will tell my huge family about this, verizon will for a fact be 5000 people less using their service.

A new Ad came out. Called My Verizon for 25 dollars a line, my wife and I are on SSI and we are looking for ways to cut our bill, Customer service did not have no Idea what I was talking about, after I was put on hold, I was told I did not qualify for that, Now we been a customer with Verizon, when they were call GTE, and we are paying top dollar for our service, we were given one time discount by Customer Service but we never got discounts, in fact we were charged more than our standard bill, we usually live on WI FI in our house and our car, to sum it up, we been lie to, overcharged by Verizon, and our phones don't work were we lived, now we were trying to change our phones to another service, We own both of our phones, we did not buy our phones from Verizon, Verizon said we are not allowed to used our with another service.

I am a very long time (20+ years) customer of Verizon Wireless and I have been seeing ads on TV for the past month from Verizon Wireless stating, "If you sign up for the Unlimited + plan you will get Sunday NFL Ticket from Youtube TV ON US." I called in about a week or so after I saw the first ad to customer service & signed up for the Unlimited + plan and. Was promised that I would get an email or text within 2 days with the final steps for setting up my Sunday NFL Ticket with Youtube TV. I never received an email or text message, so I contacted customer service and they told me that they could offer me $100 off the price of Sunday NFL ticket and I said that is NOT what your commercials say and also NOT why I signed up for this plan.

I have been with Verizon for many years but theirs service has been getting worse and the agents are not very good at listening or trying to solve the issue. I went through 3 customer service in 2 days trying to solve the sudden increase of my bill. First one was in a hurry to finish the phone call. Second agent had me on the phone for more than 35 minutes and still unable to figure out the issue. Then my call was disconnected after I insisted to speak to her supervisor. Anyway, I was told that one of my discount was removed, $20 per month but I actually see a $40 increase in my account charges.

I purchase the prepaid line from Verizon, and after 2 days I cancelled due to bad coverage at my place, and they didn’t want to refund the money which was $90. I think that is not fair of taking money from consumers.

Their service is not always that reliable as sometimes my phone only forwards parts of a message in their network even when in good reception areas. Their payment website can be as spotty as their service when I log in to pay and their site is down but they are quick to bother you once they do not receive the payment their website could not process for what seems problems on a very regular basis.-Edward **

I do not appreciate you randomly going up on my bill. I have been a loyal customer of your company for years and I wish companies would reward loyalty instead of going up on their prices randomly. It forces customers to jump back and forth from one company to the next if they want to get the "special offer" or "better deal." Why not just reward good paying and loyal clients instead of running them off by continuing to increase their bill out of the blue. I was thinking of changing to your internet, but this last increase shows me that I do not want to go with you since you continue to increase your bill with no explanation and out of the blue. These bill increases are very frustrating.

We have been customers of Verizon for over 15 years and this is the worst experience we have had. We are eligible for upgrades on all of our phones, so we choose my phone to upgrade for now. When we went in to the Verizon store we were told that we could get the NFL Sunday Ticket with YouTube on all of our lines. We upgraded my phone to the Samsung Fold Z (love my phone), the agent helping us was also assisting 2 other couples, he mixed up our lines, So I was getting my husband's info on my phone and vice versa. Got that fixed at yet another store. Got the ticket go on my phone, then went to watch it on his phone and we can't.

Updated on 04/21/2024: I AM A HOSTAGE OF VERIZON WIRELESS. Verizon Wireless has been a dreadful experience for me as a consumer. Their opaque and deceptive business practices made it impossible for me to print bills or take screenshots, exacerbating my frustration. Despite enduring their abysmal customer service for 10 months, when I finally decided to cancel my contract, I was slapped with a $5180 charge. After lodging a complaint with the BBB, I discovered that this 'final bill' included not only phone costs but also a hefty $1000.25 fee for disconnecting my phones, which I find utterly abusive. Despite assurances to reimburse disputed charges, it's been two weeks, and I'm still waiting. To add insult to injury, I was billed an additional $275.

I've been a customer for awhile now only because the service was more reliable. And I needed it for my job. For some reason, I get charged twice what everyone else is paying. And I was told when I signed up that if I kept my account up and paid my phone off I'd get a free upgrade of my choice. That was a lie. And they didn't even honor my trade in I bought from them that cost me a small fortune to get. I paid 1500 for an S9 not even a plus just an S9. They said they would knock off $250 and I could also use my device dollars I'd been saving towards the upgrade. It was 100. They didn't do anything they said. And now I've got a huge bill because of them. And they refuse to take the last of what I owe for last bill instead they tacked it on to the next bill so I'll have to pay even more almost $300. And now I have to pay it all immediately because they tacked the $90 onto my next bill.

I have purchased 13 Promax a year back and paid it off from Verizon. When 14 promax got released I got tempted and as the trade-in value was $800 from the verizon I wanted to go with that. Hence I enquired online how can I do that with one of the verizon agents. They advised me I can trade in my 13 promax device and get $800. Here they suggested me to take the new device which is $1500, 512gb as they don't have the smaller ones. And even they suggested me I just needed to pay only $600 extra as the old device is taking care of $800. I also wanted to be sure if I want to get out of it anywhere in between, they said $800+amount paid for device will be taken off and the remaining need to be paid.

Okay, I've been a customer of Verizon for over a decade and "WHAT HAPPENED?!?". If have a simple question about a bill or want to upgrade my phone or my plan; suddenly, I'm being asked by the agent to let them take over my account so they can add services and extras to my plan that have nothing to do with what I'm asking about. For example, updating my billing information and upgrading my phone. It was like being bullied by a scammer.

Went to Verizon. They said free phone, free tablet, free smartwatch. Was paying around 250 a month with my old service with 6 lines. Now paying like 400-500 a month, beware nothing is free!! I feel like I'm paying for it all! They can't make up their minds if it's 300 a month or 400. Can't afford this! Just paid 597.00 and some change to get everything turned back on so if they cut you off for nonpayment it will cost you 30 dollars a line to have it turned back on! Can't give up any lines they say or I will have to pay for the watch and tablet. What a big rip-off! I've got 3 months to go on this contract. I'll probably be living in my car by then so I can pay the stupid phone bill!!! Never again will I go anything Verizon.

Poor communication. Misleading information. Will be switching services—am in the process of seeing what will be best for me. Buyer beware. Nothing for loyal customers. Limited options. Sincerely detest this company.

I can’t even explain how many hours I spent dealing with the 200 dollar switch rebate for switching my line to Verizon. First the email for me to do the rebate was never sent and that took minimum four hours to get them to send that and then after I got it submitted and waited. It would go from submitted then to “processed “ and it would say within 24-48 hrs it would be sent to my email and then a day later it would disappear and this happened three times. I was actually on customer service chats and calls for a total of over 20 hrs. Cause I would keep track. Finally a manager told me he was crediting my acct 200 for all my aggravation and that I would also be getting the Visa card and to this day I’m still getting the runaround and they are saying the 200 credit is what they consider the rebate but I screen shot my ENTIRE conversation with the manager and they have no place for me to email them and show them proof. I was getting both.

Verizon has the worst mobile service around. You drop calls constantly, can't connect most times because of a week signal. Keeps getting more and more expensive. Verizon needs to give the people what they're paying for.

Overall, the experience I had with Verizon’s customer service is by far the worst I have experienced. I don’t write reviews. I had to for this one. Their actual product (wifi and phone service) is pretty good but if anything goes wrong and you need help, they are completely unreliable and instead of trying to serve you the customer and take care of your issue they will just create more. No one should have to deal with this level of inadequate and unprofessional customer service from a cell phone service company.

Updated on 09/12/2023: Greetings. Verizon has not resolve my billing issues as of yet. The customer service had sent me email that they are working correcting the issues, since then no response, I was with cust service for 1 hour +, very helpful, but not resolved. I need to disconnect my service. Waiting for response, please. Thanks.

Verizon's customer service is the worst I have ever been involved with. I kept being cut off when asking a question, told to calm down, told that I was too emotional, that I was interrupting him when I was trying to get clarity, was denigrated as a customer. I wanted to cancel my service because of all the problems I was having with them. He told me I could only cancel online, which we could never get into our online account, or at the store. Then he began to complete the closing process with him. When I called him on it he said all along he could complete it. That was a lie. He never said that. Closing date was 4 days away, but has now blocked all services on our phones. Terrible, terrible company and customer service.

Was with Verizon almost 20 years, and never could have imagined it could get this bad. They used to be the best, with local call centers, and real customer service, now they are beyond horrible, and like the other reviewer said, seem to be trying to get rid of people:

Verizon Wireless has the worst customer service I ever experienced. I trasfered my services from T-moble to Verizon. I spent from 11am to 3pm at the store trying to transfer my 3 lines with no success. 2 days already and can't transfer the 3rd line! No one has a clue how to help me and the store at Palm Desert in Washington was terrible handling this problem!!! They end up giving me phone number to make me resolve it on my own!!!

I was with Verizon for 21 years. My daughter deployed to Germany so I bought the monthly international plan. My phone bill was $996. They did not tell me that there was a 250 minute max, then it is 25 cents a minute. I could have purchased 30, 1 day passes for $300. They would not help me. They don't care about the customer. After 21 years, I switched to Spectrum Wireless. This is the thanks you get for serving your country at Verizon.

After a complaint to Better Business Bureau the rep admitted that they cannot provide the service im paying for and did not offer a resolution that wouldn't be forfeiting the 8 months of payments I've made on the equipment. This seems unethical as well as unfair. Unethical because the representative admitted that they cannot offer us functional service. They admit that Verizon cannot deliver the services we were promised. Unfair as they are unwilling to buy back the equipment we bought making assumptions of promised service capabilities in our area. If you're wondering why I didn't figure it out right away it's because it took a couple of months of customer service conversations to sort out confused number/equipment combos between phones and watches. They kept saying it was because I had created an extra line. Just a mess. And the service has gotten worse not better in our area. I don't love att but I'll be going back asap.

I've never written a consumer review before and I'm not a big complainer. But Verizon has just broken my heart. I was loyal for years, multiple contracts, phone lines, etc. Thousands of dollars. But I've always loved their coverage and service. However, in the last 5-10 yrs, it's like they are actively trying to repel customers, by thwarting any form of communication with them. Every query is a dead end., or needs some PIN which you've never chosen. Of course, they want you to just pay the bill and shut up. But when you have already disconnected your phone line, and all you want to be is DONE WITH THEM, even then... you can't find closure. And then of course, there is the fear your account will end up in collection and damage your credit rating. Others have told me all phone companies are like this. Verizon seems especially skilled at creating massive layers of admin to discourage communication. And they are a phone company!

I'm 62. I'm a college student. I travel every season. Verizon cut off my data in Florida. I lost one semester of funds because I had low, unusable internet. It took two semesters to save money to get back online. I went to Verizon store to pay my bill. I asked for a better service. The salesman took my $200, upgraded a phone and gave me "TRUE" unlimited service. He added a screen protector, a car charger, and a phone case with a brand new phone, assuring me this is what I needed for the new service. I was in shock, I never pay more than 150$ for a Moto G power, with excellent battery life. I am an old school, budget strong, customer. But I trusted the bill would only increase 25$. The leftover $35.03, was to be applied to the bill so I wouldn't get overcharged the first month to break my fixed, tight, budget.

Beware that Verizon will continue to charge you even after you are dead. When my grandmother passed away we notified them so they could turn off her service. Months later they are still billing her. We called a bunch of different times and they always gave us the runaround that we couldn’t make changes because we weren’t on the account, that they couldn’t turn off her service. They just froze it but continued billing her. We sent them the phone back, copy of death certificate, everything they would ask for. Each time they said we would be receiving a refund but never did. After more tries they came up with a bunch of nonsense charges as to why they couldn’t give us a refund. How do you charge a deceased person for a phone that isn’t being used and was paid off????

A Disastrous Experience with Verizon Wireless: Broken Promises and Deceptive Practices. I feel compelled to share my recent experience with Verizon Wireless, a company that has proven itself to be the epitome of unprofessionalism and a lack of accountability. The litany of issues I have encountered over the past few months has left me deeply disappointed and frustrated as a customer.

Go with Cricket Wireless $55/month. No extra fees, no hidden charges, no nothing..But a relief from Verizon. 18 days now and still no refund for all equipment returned 2 days after purchase. Upsell the crap out of everything, and shock when you see the first month's bill.

Those who have read past reviews know I always rate Comcast the worst company in America! Verizon is a close second. My wife’s 2 year old phone stopped working. That’s bad enough but she was 100% lied to. She was told for $100 she could get a new phone in 2 days. Well she received a phone that didn’t work and went to a different store who couldn’t really help. It was not a new phone but a refurbished phone and it doesn’t work. Shame on this crap company and the employees taught to sell at all costs even if it means lying!

I spent 4 hours on the phone with several reps last night from 10 pm to 2 am est. just to be transferred and told after all of that I was told to call back in the morning. I pay for 24 hr but I can only get so called help from 9-5. I can't stand dealing with Verizon.

I am in process of a move and wanted to switch carriers as I had a good experience in the past. There’s people within the company that are stealing your personal information and tracking information and intercepting your delivery. DO NOT get your items delivered to your home. My 2 packages were stolen in route and my new account is hacked that I cannot access nor can other customer service reps. While submitting a claim, I was getting emails thanking for activating my service and my bills would be mailed to me. The rep was concerned as she could see the activity while she was processing the claim. Be weary! I have froze my credit accounts as I do not know how much info they have and plan on using. WATCH OUT!!

BUYER BEWARE!!!! We dealt with Crisantos A., store manager at Matlock Rd. Mansfield, Tx and he upgraded our phones telling us it would be an extra $30 per month total for both! Total **!!!! They are actually charging us $50 a month PER PHONE!!! We are retired and would not have purchased these phones, we would have gotten something cheaper. SHAME ON YOU CRISANTOS for lying and cheating your customers!!! I think we are done with Verizon after this.

These people are the worst ever and I will never try to shop here again. Upon talking to one sales rep I was told that I was approved for a $7,000 credit line. I had my information ran several times giving these guys my social, birthday, phone number and everything I was told that I was approved and that I can pick up my devices from the store. I never got an email to pick up the devices but then I got an email saying that my order was being canceled because of the devices wasn't picked up within 72 hours. I called several days before I got this email and was told that the items were not ready. They had me signed several different documents saying that my order was complete and apparently it never was. I have talked to over 15 people in this company and no one seems to help me. This is the worst customer service. The worst self department I have ever dealt with in my life. I will never do business with them again.

I have had Verizon Wireless for a good part of 20 years. LOVED THEM! Never had any issues, in fact I LOVED verizon up until last 3 years ago. First, it was the billing; Adding charges for things I had no idea were about and only after being on the phone for nearly an hour each time, they took the charges off. This happened at least 6 months out of the year. And... it was ONLY after I told them I was going to a different service which I was very serious about because my business was suffering because of this. Finally, it was too much. I was losing money from my business so I went with a different service.

Stay away from Verizon and their 30 day free trial is a scam and no one will help you with the trial. They claim no one has access to which I know somewhere there is someone who has access to the trial account. They have locked down my esim to prevent it from being activated with any other mvno that uses Verizon coverage. Even Customer relations won't help you!

I had the worst experience ever with Verizon! They put me on the wrong plan and wouldn’t correct the error. I called them continuously regarding my astronomical bills and they said would correct but didn’t. They took me through the ringer with all the calls/chats. The sales rep was deceptive and misleading. Verizon should be sued for their deceptive tactics. I had to call and go into corporate store and they never resolved the matter. They wasted 7 months of my life and caused a great deal of stress. I will Never refer or utilize their services EVER!!!! They also sold me a defective phone and never would replace it. Who have cell bills for $400 or more? That's a new car payment. A cell phone bill. That’s hilarious. Verizon is a big scam!!!!

I’ve been using Verizon Wireless since 2004. It had great coverage, trouble-free service and exceptional customer service. I stopped the paper bill around 2013 and viewed my bill online and paid via a credit card. Soon, when Verizon emailed my summary bill, I paid it via my bank. A few days ago, I decided that I wanted to see my account online. To my surprise, I could not access it. Customer service couldn’t help. Technical support couldn’t help. The technical support at the local Verizon store checked my phone and reset it. He told me that it was a Verizon problem and sent in a ‘trouble ticket’.

Verizon Wireless offers ZERO assistance when it comes to customer service. Combined with the most convoluted technology lacking website, they just make it impossible to do business with them. We have finally cancelled our service and we are unable to pay our balance online, even though the website tells us we can. Part of the reason we have left Verizon is that two weeks ago, I tried for an hour to pay my bill online, like I have done every month for years, no luck, and no help! For a technology based company, one would think they would offer the best online experience especially considering their total lack of customer support. I now need to make a 30 mile trip to pay off my account. In my opinion, Verizon is THE WORST COMPANY to deal with....

Eight separate telephone lines, 3 separate accounts, and 22 years of business to this company and in the last year and a half I have spent over 20 hours on the phone over 10 hours in person and again this is a light guesstimate dealing with customer service and billing issues. Verizon does not care about its customers and customer satisfaction except when you’re buying from them and then they treat you like a king. Once you’re locked into that contract you are treated like nothing no matter the over $1000 you give them a month.

When I first switched over to Verizon a year ago the gentlemen that helped me opened up two accounts for me under my SSN. I could not complete my account set up and had to go to the store to finish it. While on the phone I was told there was nothing they could do that I would just simply have to wait until they reviewed the issue even though it was an error on their part. I had to argue with them for hours to fix it so I could set my account up. Fast forward to months later the second account was still open and they were still trying to charge me 105 dollars for an account that was never even an active account. Finally got them to "write off the account" and was assured this meant it was no longer open and would not be sent to collections etc etc....

This is the Verizon Wireless store at 340 Washington St Boston Ma, 02108. I have Complaints and grievances against what the workers and management has done to me. I have been a loyal customer for three years. And yesterday, the Store Manager ** was dismissive, rude, arrogant, pompous, snotty and smug. He didn’t know how to talk to his customers and he treated me like a **. Excuse me, he treated me as if I was the used gum under his shoe. ** couldn’t decipher a simple YES or NO Question. Cody’s disposition was completely and utterly unprofessional. I was to a point where I had to raise my voice.

My Apple 13S quit allowing me to unlock with FaceID. I have insurance on this phone through Asurion. Asurion told me I needed to get the phone replaced through Verizon. Verizon had me send the phone in, and sent me a reconditioned phone. My phone had no apparent physical damage when I sent it in, as I can prove via pictures. Verizon now claims the rear camera lens (not the front camera that caused the issue) is scratched and wants me to pay $335. I've been on the phone repeatedly for hours with worthless Verizon reps in the Philippines. They can not logic their way through me telling them that the phone was not damaged (as evidenced by the clear pictures I took with it), and that as I had insurance through Asurion, I have no motive to lie about it. Bottom line: there is no customer service with the company. Absolutely terrible!

I called customer service representative Trina, she was polite, knowledgeable and very considerate, My father and I have had service with Verizon for more than 15 years. My father has passed,and I was closing his account, She was extremely helpful and very professional, an asset to the company. Verizon Wireless service is exceptional and so are their customer service representatives. I really appreciate that kind of service.

Called customer service because my Motorola G Power kept disconnecting from cell service. To get back on service I had to switch to airplane mode then back. When I did have service speed test reported 1.8 Mbps and sometimes would come up error because it was too slow to measure. I tried everything they asked such as clear cache, reset my cell settings, factory reset, new SIM card. Nothing worked, then was told I needed a repeater in my home even though it happened at home, work 7 miles away, Walmart, the park, it was not an isolated issue. I have lived in this house 15 years and never had cell issues, until this past year.

I have been a Verizon Wireless customer for at least 20 years. In the last year my coverage has been terrible. I am experiencing dropped calls and the inability to make a call. With elderly parents, I cannot risk not being able to use my only phone. I have contacted the company THREE times for this issue. The most recent time, the employee told me that he can see the calls are dropped due to network issues and it is happening in the afternoon at peak usage times. This is not a phone issue. I will definitely be switching providers!!!

One of my highest expectations with a cellular provider is effective call filtering so that when my phone rings it's someone I want to talk to. 3 weeks ago, I switched to Verizon because their coverage at my home location was slightly better than the competitor I was with at the time. (Effective coverage and call filtering are equally important to me).

Needed to change info for auto withdraw. Said only could be done electronically which did not work. No request forms were offered that could be filled out. Tried all options both electronically and in person for three and one-half hours to no avail. Plus the gentleman at the store was less than courteous to say the least. And that’s being polite. The phone service is great. But their customer service rating is in the minus.

Be careful they charge you fake charges. My bill was $190. Per month they charged me $400 and they cancel the wrong insurance line. Now my phone is not working and they can’t do anything about it. Now I have to buy a new phone.

I was told by the representative at the store that I would receive a $400 trade-in credit in accordance with the promo that was going on. I only purchased a new phone because of the promo. Instead, I received a $35 credit. That's $365.00 that Verizon promised me and did not give me. I contacted customer service multiple times about this problem. At first, I was told that they had made an error and it would be resolved within a few billing cycles. It wasn't. I also received NO contact in regards to this issue from them. I contacted them again and now they say that I can only get the promo value (from April 2023) if I upgrade to an unlimited plan. The rep never told me this and I have never heard this before now. This is not the first time an in-person rep failed to give me correct information that resulted in my loss of hundreds of dollar. Would not recommend - They are not honest and take advantage of customers.

Had Verizon Mobile for over a decade, extremely expensive for average coverage, ended up canceling to switch to Mint (literally a third or the cost for so far better service), and when I canceled the online chat person (who was very helpful), told me explicitly (I asked like six times) that after we closed out the account we wouldn't need to pay anything further and were done with it. Then a month later they start emailing us about a partial bill for the last month, which wasn't a big deal, except that they wouldn't let us pay it with the closed account, wouldn't let us sign in because the account was deactivated, and wouldn't let us contact customer service without the account.

We have had Verizon for years, no service at our house constant dropped calls and dead zones. We even tried their booster, still no service. We do not live in a cluster so we get nothing. They only offer new customers new phones, treat old customer poorly. I plan to switch waiting on broadband! Verizon makes life stressful! For way too much money!

I'm a little disappointed with Verizon Wireless. I have been a loyal customer for years now and lately my service has really been bad. When I first joined Verizon I knew that Verizon was more expensive than other companies, but I was willing to pay the extra money for the service. The connection has gotten so bad that I had to buy a hotspot so I could connect to the internet. I'm not sure what happened to Verizon, but I believe that I'm paying way too much money for mediocre service.

Seen and was warned many years ago about Verizon and their con games with the billing cycles…Guess what? I didn’t listen in a time I needed to react quickly because of service issues causing me to lose money on my end…Came to them from AT&T down here in South Florida because of carrier issues…issues that followed me and caused loss of wages due to inadequate services…Was told in store $80x2 lines…bill was to be $160…6 months later…$245 was best I’d ever see after every bill was up and down $300 or more every other bill cycle from the $245…Still have crap service which was supposed to be 5G and if I had to rely on these phones to make money, I’d possibly still lose money because of said crap service…Last bill here was $776 hence the reason for the review today…These clowns are hustlers and have been at it a long time…

My experience with Verizon Wireless has been extremely terrible, stressful and a waste of my precious time. From the very first day of getting our phones at the store, to having our monthly bill be a different price EVERY MONTH for 6 months straight. I would have to be on the phone EVERY MONTH at least 2 or 3 times asking them questions regarding my bill amount and why no one is competent enough to answer any of the questions or resolve the issues, the FIRST time. It was stressful for my husband and me because we were having to spend hours and hours every single month taking time away from our jobs and kids, just to call Verizon and try to resolve the issue (which never ended up getting resolved) That was an ongoing issue for those 6 long months.

I currently have 8 lines for my business through Verizon. They run promos to get a "free phone" when you add a new line with their service. However, when they send you the actual contract, it shows that you are paying for the phone via monthly installments (aka NOT FREE). Then they tell you that you'll get monthly credits to cover the monthly cost of the phone as long as you keep the service. However, the credits don't come through on the bill. So, then you call into customer service, and they ask you for something in writing proving that the phone was supposed to be free. Funny thing though, when you place the order they won't provide anything in writing unless you push real hard. GET IT IN WRITING. Then they do a bunch of research while you wait on the phone for at least 15 minutes.

Sold me on switching by offering a rebate of $500 per line for two lines. Never received $1,000 rebate and only got hours of run-around; chat; customer service phone calls, the rebate company, the store manager. Finally after 8 months of being told it was fixed and I’d get it in 6-8 weeks, the store manager in Belle **, PA just admitted that I wasn’t going to get it. Should have stayed with AT&T. T-mobile has the best pricing by far but poor service where I live. I would never have believed I could be so blatantly swindled.

Had Verizon for several years with a few issues along the way. Customer service has always been challenging, but the past several weeks the challenges were insurmountable. The phone number for a live person abruptly hung up after informing me my call was not within service hours and without letting me know what those hours are. Was traveling abroad and had issues with International services. Tried several days to use the app for customer service, finally got a response on day 4, which led to over 5 hours of my vacation on chat with various incompetent agents. My problem only got worse during this time and in the end had to revert back to what was partially working on the International plan.

Been with Verizon for 30 years. I have six lines and my bill is well over $400 per month. I see tons of other companies with much lower rates available. Why do I stay? Because I am loyal. Do I get anything for it? A tiny 20 a month credit Service lately has been horrible. My parents have two phones on my account and their service never works at their house!!! Never. They don’t have good internet and live in the country and there is no service. Their neighbor got a booster free of charge from Verizon and they have never offered us this option!! Frustrating they don’t fix their issues. I am finally at the point I may shop around for a cheaper plan!! I have to.

It is impossible to get a straight answer from their CSR. Also, you are put in a verification loop when trying to access your account online. Back and forth between your phone and your computer trying to access billing detail. Verizon doesn't want you to question your bill so they make it impossible to view!!! Get paper mailing for your bill, Or go to T-Mobile!!

I received an email from Verizon stating I need to verify my Military discount, at first I thought this was a spam email because I was thinking to myself, why do I need to verify my military service, does my military service expire? I was appalled that Verizon would need me to verify my military service again. I did not get an answer, I was just told that they do this from time to time. Why? I will be shopping around for another carrier and see if they do this to their military family.

Verizon Wireless, the self-proclaimed industry leader in telecommunications, prides itself on providing top-notch customer service. However, my recent encounters with their customer service department left me utterly dismayed and frustrated. The experience was nothing short of a nightmare, leaving me with a strong urge to warn others about the appalling level of service they can expect from Verizon Wireless.

Verizon Wireless has become too expensive and as far as prepaid they limit their 5g network and as I do a lot of traveling it has become very noticeable that Verizon's 4g coverage has become very poor and limited in all areas of major cities as well as rural areas. TMobile and At&t now has the nationwide 4g coverage that Verizon once had. Straight talk that runs on Verizon towers is no longer the best service and plans. T mobile now has the largest and fastest 5g network. Verizon once was the best wireless service provider but the 4g signal is very weak in all areas.

I called to inquire about my phone. The greeter in Chicago says 'Hello' and with 'intent' hangs up the phone with distaste. In addition, I know this guy doesn't know what 'he' is talking about, technically. His language was 'slurred'. Very disappointed.

I bought 5 phones through Verizon. When I chose the plans everything was great then the problems started. We were having our calls drop quite often. I decided to upgrade the plans to avoid this (on the advice of Verizon Customer Service) and made sure our discounts and promos would not be affected. I was told everything was fine and the discounts and promos still applied. A year later I get letters stating that I did not have qualifying plans on my phones and that I lost my discounts. I call customer service. I get put on a better qualifying plan and made sure all phones were good and the discounts remained. I was told yes all was good, but once again nope, I get another letter stating that back in January of 2022 I did not have a qualifying plan so I lost my discounts and promos. My bill shot up 50+ dollars.

BEWARE! We were told we were getting free phones, and then paid $35/mo extra for them (per phone) for the next 2 years! When our contract finally expired, I dropped a line... and the bill DOUBLED! The "gentleman" from Verizon explained that I should "read the fine print". It is $30/line if you have FIVE lines. Every time you drop a line, the price goes up." The cheapest they have (they said) for one line is $87/month! If you do business with them and they quote you a price - get it in writing! And then expect to have to dispute the extra charges, and probably be left hanging because they will say you didn't "read the fine print".

The Verizon sales representative did not initiate our service with the discounts he promised. Despite numerous attempts to correct the situation, Verizon has taken from us approximately $500 in overcharges over the past 6-months. Finally, at a corporate-owned store 14 miles away, we were told that the only way to get the rate we were promised would be to close our account and open a new one. We would have been willing to do that provided our account could be credited for the overpayments, but we were also told that Verizon viewed the charges as being “legitimate.” Therefore, we choose to close our account and to never use Verizon again. Spectrum uses the Verizon network, has excellent customer service, and charges a fraction of the fees. Do yourself a favor and sign up with Spectrum instead.

Took me a week to get our order correct when moving from T-Mobile to Verizon because of their poor customer service. After chatting for hours to get resolved online, and working with 2 customer service reps over the phone I finally got ahold of someone who could finish the order. Now my son is having issues and on text with a rep for two hours, having them switch me back between sales and who knows where before finally getting at tech person.

Updated on 07/07/2023: I paid full price for 3 phones that were supposed to be free when switching from Bluegrass. My bill was never the same. It changed every month. Representatives would tell me one thing, the bill would tell me something else. I switched to another service and paid Verizon in full. They sent me a bill for a month that I didn't even have Verizon. They continued to call my phone telling me my service was going to be interrupted because of my unpaid bill. I didn't even have their service. Nothing was good about Verizon in my experience. I spent hrs on the phone every month.

I was a Verizon Wireless customer for about 13 years and had good service, until I didn't. I live in a small town and when our 2 cellphone towers went down at the end of January 2023, Verizon customers had no service whatsoever. Every time I would call Verizon, they asked for me to have patience and to give them time to fix the problem. They would promise it would be fixed within a few days. They supposedly sent requests for the towers to be checked multiple times and then said they were fine. They weren't fine. They didn't work at all. So I had to call Verizon back and start all over. This went on for months, with them always promising a fix if I just stayed with them. I would call them every week or two the entire time for an update on the situation and having to repeat the problem every time because notes were not always documented.

Avoid doing business with Verizon at all costs. They will sweet talk you with the word "Free" to get you to buy into their sales pitch. Free, free, free. Upgrade to a free new phone with trade in. Free Apple watch. No. It is not free. It is no money down. You will pay for the new phone and new watch full price. They are a bunch of liars there. After paying out almost $3000 for my free new phones and free new Apple watches, I got out of this phone service company with Verizon. Please, do not conduct business with Verizon and their liars of a store staff.

I have had Verizon’s gateway home Internet service for a little over a year and now having problems getting a replacement box as indicated by several representatives confirming the box is defective. I started this journey on May 27, 2023 and as of this writing I still do not have a replacement box as this has escalated to Verizon executive relation. The only response I have been getting from Verizon is “give me 2 days and I will give you an update”. I have been very patient with Verizon at this point so the only advice I can give is to “stay clear of Verizon home internet".

It wastes hours every month calling customer support due to billing errors, promises for credit on future bills that never show up and then it takes another hour or more to fight for a $20 credit they never pay. 6 months in a row they kept raising the bill, not paying the due credits, and lied about packages/deals. I finally left after 15+ years and they are still harassing me with extra fees after an hour.

Do not use Verizon as your phone carrier. We are a consumer protection media group and having been investigation Verizon for the last 16 months. We can finally announce that we are strongly recommending That mobile phone owners NOT use Verizon. The Verizon charges are falsified on every bill. At least $4.00 is added to every bill every month. As a US company, Verizon's customer service center is in India; not the United States. Late charges are added to nearly 45% of their bills every month, even if the payments are NOT late. There is no way to find out when the Verizon contract is ended. There is no way to find plan or phone purchase dates on the Verizon website. VOTE WITH YOUR MONEY! AVOID VERIZON.

Last year I purchased a Galaxy 22 Ultra phone. It started breaking down. It continued to the until it would not work, period. I called Verizon. They kept on my wife's phone for over 12 hours within two days. They could not fix the phone themselves and refused to replaced the phone. Ladies and gentlemen, Verizon's warranty is not worth the paper it is written on. I like to never got them to cancel my service, Ladies and gentlemen allow me to say this. Verizon lost 300,000 customers last quarter. This quarter they will lose 300,001 customers. Verizon talks a good game, but don't count on them. Thank you all for reading my review.

I not only had multiple issues transferring over to this company which were only solved by my local In-Store, but 3 months after that I began to have issues so I reached out online again and was not fully told what would be billed after I made a change and was charged $421. I reached out again to negotiate a payment plan and was instead given a credit of $176 because they didn't fully explain what would happen as I wouldn't have gone through if I had known. EXCEPT every time I asked if they were removing the original $421 since they had replaced that bill with $263 (amount after credit) due end of the month, I was passed around multiple agents for THREE DAYS. I stayed online and when connection was lost I would immediately tell someone to read the past messages to get updated on the situation. It's taken around 3 weeks to get them to remove the $421 bill as negotiated instead of my bill showing I owe them $683 for the month.

We have been Verizon customers nearly 17 years. We have 3 lines. Monthly we pay $196+ but we don't get any service. I can't contact my husband. We have been calling Verizon technicians past 2 months. Nothing has been done. All lies, excuses. Finally today one agent told, "Sorry we can't do anything. We have sold the services to more people and not having enough towers that's the congestion but sorry trying to upgrade. Don't know when they can help. But we can't do anything. We still charge you for the plan we sold you. If you want you can leave."

In December 29,2023 I’m switched from T-Mobile to Verizon wireless service. This company is extremely shameless. The person I call to switch my service use a lot of lies to get you, he give me completely different prices and payments. After I agree to buy 3 iPhones + one that we’re already paid, they sent me a bill service including $35 each activation for around $480. This was not the deal when I activate the service.

I have been complaining to Verizon for almost 5years. I had 4-5 bars signal strength even indoors until the hurricane came through in 2018. After the storm my signal was 2-3 bars at best. I complained and got nothing but runaround. I have tried other phones nothing helps. Everyone in my area has same problem. They keep trying to say it's my phone, when in other areas I get 4-5 bars. Another storm came through a few months ago with strong winds. Now I get 1 - 2 bars. I have missed and not been able to send emergency calls. I still get run around from Verizon. I am looking into new providers, but problem is still the tower is damaged and they refuse to fix it.

DO NOT GO HERE. If I could put zero stars, I would. Worst customer service ever. I went in to buy a new phone that was well over $1,000, and after waiting for over 45 minutes to speak to someone, I was told my parent needed to be there for the purchase. I am 30 years old. I do not require a guardian. My parents live 8+ hours away. They didn't even mention this as I was waiting for nearly an hour. No other options for me to purchase a new phone, not even to have a parent call them. I have since cancelled my Verizon account and switched to AT&T. They gave me a free phone, have better service in the area, and have much better rates.

As usual only armed with their handy dandy scripts and comprehension of a small child. I could only take so much, but really they couldn't go further so they blocked a sale for you. I recently purchased a refurbished iPhone unlocked to all carriers and I'm in between carriers now that I'm am empty-nester. For some reason the IMEI is coming up locked for a few carriers, but I bought two sims for ba $1 each at target one a CDMA company the other a GSM. Inserted both and activated both, I also ran a sim check with reputable doctorSIM. Status unlocked...

Verizon gouged me for years. They keep raising the prices and charged a price for this, a price for that. A $100 late fee. My my wife with the bills a few times when I was busy and there was a $100 disconnect fee 3 months in a row. $340 per month. We were paying $240/month on average. Switch to T-Mobile and paying $120/month and much better service. They don't hide the fees like Verizon does.

Customer service is a thing of the past today but Verizon has cross the line into Corporate Fascism. My business has been held hostage until I pay off a phone that I never receive. The last time that I tried to sort this out with Verizon, I had to spend over an hour on the phone. I'm going to pay what I have to pay to get away from this company. Be very careful with this group. John ** - President - Baseline Home Inspections

When you call Verizon they have an automated assistant. This bot gives you the runaround and never passes you to a real person. My experience was canceling the account. My sim card was locked by Verizon. They told me if I had service with them for 2 months I was able to unlock it. After I paid for a prepaid account the sim card did not work. I called to cancel after a day and they told me my account was under review for a refund knowing I never used the phone in the first place. Use Mint mobile or Tello. Don't use Verizon. They are expensive and overrated. You will learn the hard way if you do.

Had issue with bill. Took me an hour to get a human on the line. Then I was told I would receive callback in an hour...It took 24. THIS WASTED ANOTHER HALF HOUR AND THEN SHE HAD TO CALL ME BACK BECAUSE OF A CHILD YELLING IN BACKGROUND. I've had Verizon my whole life and I'm 65. I'm DONE. THIS ISNT THE FIRST TIME THIS COMPANY HAS FRUSTRATED ME WITH ITS ANTIQUATED CUSTOMER SERVICE. TIME FOR AT&T.

I’ve had Verizon Wireless for a number of years with my business plan unlimited. This company used to have great outstanding customer service. This is no longer the case. I’ve had service issues in my area where my office is located. I’ve got a number of devices on the network. Everybody is experiencing poor signal and service. When calling up customer service to see if we can get help or if it is our devices I keep getting the runaround from them. The customer service is no longer located inside the US. Normally I wouldn’t have an issue with that but the service technicians are incredibly rude. An hour of absolutely no help whatsoever. We are looking to move to another cellular provider I would highly recommend staying away from Verizon Wireless. They are not the top dog. They used to be. Over seven times calling customer service the issue still not resolved. It’s time to move on. Shame Really. It can be a pain switching to a new wireless provider.

Due to finances, I have been using split payment arrangements to avoid service interruptions and reconnect fees. Verizon penalized me to cash only basis for utilizing this feature! I have to travel an hour out of my way to a Verizon outlet and pay cash and travel an hour back home? I am in a wheelchair and that is so inconvenient. You already add on a late payment fee for doing a payment arrangement plan…which I was assured by phone that as long as a payment arrangement was made, it would avoid service interruption. You never said that when doing a payment arrangement it adds to next month bill and now looks like high past due amount so you penalize me for having high balances and therefore restrict me for 3-4 months of cash payment only at nearest Verizon store. I use Verizon due to it has good coverage for where I am located but now it seems that as soon as another store has good coverage I might switch companies!

At the end of November 2021, we visited the store at Lynnhaven Mall in Virginia Beach, VA. My husband had an old Samsung Note 10+ that he had recently dropped and it broke. We went in to this location to buy a new phone. We're not the type that changes our phones out unless we have to, but the salesperson there said there was a buy one get one free deal going on (with a trade in) and talked me into upgrading my phone also. Our daughter happened to be with us, so they said since she was in a phone that was not as good as my Note 10+. That I could use her phone as a trade in to get the new phone for myself and transfer my Note 10 to her.

Serious issues with calls dropping while in my home since January 2023. Several calls to Verizon with different results/solutions each time. Scanned phone for problems, checked tower availability, sent booster that didn't work, and finally convinced me to increase my monthly cost to 5G for better service. Found out yesterday after ANOTHER call for same problem that I am paying for 5G service but my phone too old so I can't handle 5G, but I can sure pay additional $20/month for it. Switching to another carrier tomorrow after 20 years with Verizon.

I purchased an expensive Samsung cellphone when signing onto Verizon cell service. Soon after signing up, the cell signal in our area dropped to one bar. I called Verizon several times to inquire about the problem and was given the same story, that "they are working on the towers in your area and you should see an improvement soon". The improvement never materialized and so I opted to change to another cell service provider. Soon after doing so, the Verizon provided Samsung cell phone malfunctioned. I contacted Verizon and was told I still owed them two final payments for the defective cell phone. They advised they will not repair the phone and suggested I contact the manufacturer. I sent the phone to the Samsung to be assessed and was told the phone is not repairable. Verizon still expects to be paid for the defective merchandise they sold.

After several departments waiting and on the call over 2 hrs, they never called me as they promised they would. I have been without cell or data service since May 10. That's over 2 and a half weeks. I'm in Mexico so it's really hard to do this since my phone has no service. They suck worse than my previous carrier.

I love my Google Pixels 4a & 2 (yep - old). When I heard 7 Pro was out and could hold TWO lines, I went to my local VERIZON store in FL, talked it through re business line, router for internet access while traveling, bought my new phone and signed on the digital line for 3 lines (business and private). I was moving across the country in a few days and things seemed OK-ish. I started to recognize issues (ie not getting calls or texts on mobile lines!) as I drove west toward AZ. I stopped in LA store and was told 'needs a special SIM card' so he switched it. (Turns out that was as bogus as it gets.) While there, we discovered the router was set up incorrectly in FL - not even an active line! An unknown since I was not yet using it. LA store 'fixed' it but by the time I get to TX, it is still not working.

I purchased my phone via chat and was told the promo of $700 for trade in would be applied. She stated “I would see a credit for $33.33/month for 24 months.” I happened to screenshot the conversation stating so luckily but still doesn’t matter because they won’t honor it and zero credit has been applied. I have made multiple calls/chat’s regarding this and each time the rep has told me no problem they were going to get it applied and I should see it within the next 1 to 2 billing cycles. A few months go by and nothing. I’ve repeated the process and got the same response each time. This time being my final straw. I spent 2 entire hours on the phone with them, first a customer service rep and then a supervisor. She stated she can see those conversations, but she can’t find that promo and she can’t apply it. She understood my frustration as I have tried several times to get it corrected and I was told that (with documentation).

We were lied to by a the Verizon sales rep at our local store as they stated we would get an $800 promotional credit only to later find out that it was only going to be $440. Multiple calls with Verizon customer service and we were told twice that we would receive the full $800 only to later learn that they did not in fact apply this to our account. We spent hours on the phone with them as they "looked through our account" and "tried their hardest" to get their system to correct the issue but all we were left with was the worst customer service experience that we've ever had and a whole bunch of wasted time!!!!

Early this year, I paid off a phone, and upgraded to the newer model. My trade in credit was the same as the cost for the newer model, leaving me at no payment, rather a credit each month which they call a "promotion". The next month, I got an email with my estimated bill. It was twice the normal cost. I called, they had been charging me for 2 phones. They corrected this. Mind you, I am also on auto pay- they get you with the pricing there. The next 3 months, I am still charged for the new phone which is paid off. I spend an hour on live chat, an hour on the phone- going in circles. We review the account line by line, and my questions are dodged. We review things I am not even asking about. I know the issue, I need it fixed. "Ma'am, I see you have 3 lines." Yada yada. More time goes by.

Verizon Wireless may have great cellphone service but its customer service and lack of transparency is not worth it. I would highly suggest going with a different provider. The customer service is not helpful, there are extremely long waits for zero assistance. When asked for additional help was told I would receive a call back which never happened. Called again the next day and I was told I would receive a call back which didn't happen again. I have wasted hours of time that I do not have for something that should be an easy solution. When able, I am terminating my account.

For decades, I have had my Verizon payment taken out of my bank acct on autopay, on the 5th of each month. On May 14th, I tried to make a call and got a message from Verizon that my bill had not been paid and service was unavailable. There had been no warning previous to the phone being cut off. I checked my bank account and the check had been sent and cashed.

If you live around Hillsboro Ohio then I do not recommend Verizon because they provide poor quality and I've been a member for 5 years. They sent us text messages telling us that they were going to be working on their towers, and then when I call in they tell me they have to troubleshoot my phone to find the problem even though they know it is their fault. I pay for a full month of service but yet I've not gotten a full month of service in 3 months. And they won't adjust my bill. They don't care about their customers.

After speaking to three people on Verizon.com I went over to the Guilderland store on Western Ave. on 5/17/23 to follow up on the information I was given about upgrading my phone. I told the young man what I was told and he told me, that I had the wrong information. To get the iPhone 14 pro that Verizon is offering that I had to pay for my old phone, upgrade my plan by $10 and then get some unrelated credit on the new phone with a 3-year commitment.

I can't sum up this catastrophe that Verizon has had me in for the last 3 weeks in only 200 words. The human beings at the store who get paid salaries to work there can't help you. The phone robots that the humans direct you to can't help you. The customer service agents that finally answer the phones tell you to go online and do it yourself. Well, someone give me a Verizon Employee Application and pay me if I have to do everyone's job for them. ALL I want to do is switch from one *Verizon account* to another *Verizon account*.

We have been multi-line customers for 17 years. My iPhone 6+ will no longer works in my town; except for internet calls. The Corporate store was of no help at all and very rude. Apparently cell tower owners from which they rent service took out all service below 5G. And, all phones without 5G will not work anymore....This should be a crime....My phone is in great shape and goes up to 4G. We were told by Verizon and Apple that the 5G roll-out would be "backwards compatible'....Now, Customer Service was very sympathetic and tried to provide a iPhone 12 for just tax and connection fee....BUT, the system blocked them and would not allow their own CS dept. to help me....They want full retail, AND, have the nerve to call full retail "an upgrade"....That is totally ridiculous and absurd....Going to start looking for a new service that will give us all new phones for switching...

Verizon purports their company is in America but it is not. Their retail stores are in America, but their customer, service, representatives, financial service, representatives, and the people who controlled turning on and off your phone are all located overseas in another company. I specifically asked, "Where are you located?" They beat around the bush and do not give you an answer. Every single representative speaks, broken English with the same accent of Asian origin. This makes it very problematic, because essentially the right-hand doesn’t know what the left hand is doing.

If you are in Jackson County Georgia, buyer beware, the service is spotty at best and some areas are complete dead zones. Verizon is happy to provide you service that requires assistance from your internet provider. Service was excellent for 15 years until 3 years ago it was downgraded to the point that 6 months ago I had zero service at my home, the same home I have lived in for 18+ years. Sad day when you have to fire a company you have done business with for 25 years.

I made the mistake of moving to Verizon Wireless. The company did not disclose the fine print in the contract. Now, I have to pay 200 on top of a disconnect fee. The company has bad customer service and unethical business practices. Do not use Verizon Wireless.

The prices on the plans changes without customer consent. Customer care associates has no skills. Talked to this guy named Rob that took him nearly 20 minutes to discover what plans his company offers. Tried to downgrade from a unlimited plan into a phone and text service to reduce the price only 5 bucks. Can’t offer anything else neither make minimum effort to help customers. Antenna used to be one of the best. Now is worst than the smallest company around. Why keep Verizon?

So I have 8 lines with Verizon wireless, 4 phones are paid and 4 are still not paid. My particular phone is not paid off and I am having issues with data, went through all the steps with technical support to fix the issue to no avail. The phone obviously has problems, I cannot get a replacement as manufacturer warranty has expired, I cannot afford down payment on another phone and cannot afford to pay extra warranty. I am stuck with an expensive phone that barely works and verizon will not help a customer who has been with them for a good 5-6 years. Very unhappy and most likely will go with another carrier in a few months after phones are paid off. SHAME ON YOU VERIZON! I am sure T-Mobile will be happy to have loyal customers!

I needed to make a call to my doctor's office in the late afternoon, 3:41 PM. Could not complete the call with many attempts. Good thing it was not an emergency cause that could have had a tragic ending. Verizon cell service is no better than smoke signals.

My experience between yesterday and today have been horrid. I did an app for new phone service and went through and received confirmation and all. Then called back for tracking and was told I was denied due to fraud. "Fraud on who?" Never asked for ID which I would have gladly provided but they were quick to take my MONEY! And don't take too long to return it. At the same time of approval, we went on to get internet, OH they shipped that out, but not the phone, watch and sim card for the service I was willing to give. Even the fraud woman was RUDE and could not disclose to me what the fraud alert was for nor did she offer ways to validate my identity. But they still wanted me to keep the internet. I DON'T think so. So keep your items and your unprofessional employees and do what you do best. I caution anyone to read ALL reviews prior to making this step.

I’ve been a customer for Verizon for almost 2 years. I ordered a new phone, and was told it was at a store nearby. After days of waiting I called customer service. Not only did they give me the runaround for 45 minutes and each person I talked to had conflicting stories, I remained patient and polite as I could. Yet they decided to disconnected the phone call. With no call back and zero willingness to help or resolve my issue thereafter. This isn’t the first time this has happened. There are much better providers out there with way better customer service and same coverage. They are extremely expensive , their service is moderate at best, and they have terrible customer service.

I am a new WIFI customer for Verizon. I was sent a bill via email and when I tried to find/pay for my bill online I ran into problems. I was passed around 5 different customer service people for over 1.5 hours and was told one story after another as to why the errors/issues remained and I was unable to pay my bill. Eventually I was informed there was actually no problem at all, it's just that the bill hasn't been 'loaded into my account for payment yet'. So, it took 1.5 hours and 5 x customer service people to tell me this, what a waste of my time. It also indicates that there could be an issue with training for staff. Honestly, I would shop around unless you have a lot of free time to spare.

I had purchased an iPhone 14 and made a successful trade which I was promised the device credits back on the account and it never happened. There was devices on my account which were not registered and no calls or data was used and I was still charged monthly usage fees for 2 and half years totaling over 4 thousand dollars. I asked for credits back on that service which was not used and they lied and said they owed me nothing. I separated from service due to the lack of customer care. I deserved better treatment after being on this provider for over 9 years loyally. Needless to say stay away from Verizon Wireless for the issues they will not help resolve. I'm so disgusted by the experience, will never go back!

I was busy the whole day to solve my Verizon cell phone issues. I was not able to call out and was online for few hours to solve the problem with chatting. I was transferred to 5 people and waited for long time, like 3-4 hours; finally one agent told me restart my phone and he said your line was updated and he disconnected without any explanation. I will follow up and try to see if anyone else is willing to open a law suit. I had to make doctor's appointment and order medications, because of the issues I was not able and now they are closed. I don't understand why there is no 0 to express the actual satisfaction. Thank you.

Please don’t port your number to Verizon. Their entire process is horrible and will give you nightmare. Hated the entire company for just making me go through it. Why does this company still have customers?

Verizon chooses to not be responsible for Third Party Authorized Dealers who plaster Verizon all over their business. I went in, 2 contracts upgraded, purchased 3 Apple watches and paid $1000.00 towards my account. 2 weeks later they could not honor what I purchased and told me that she had a better deal and not to worry. When I went back in, they wanted another $500.00 as of course the lying sales lady no longer worked there. I took off my watch and gave it back, then they charged me a no box fee and still charged the activation charge. Now Verizon pretends they are not affiliated with them however collects my money each month. I've been with Verizon for 26 years and they bounce me from person to person trying to tire me out until I give up. This has been a terrible experience, but mostly on principle. How can you choose to not be responsible to your long term customers. #TooBigToCare

I recently purchased the FLIP 4Z. I haven't even had it two weeks and dropped it on my living room carpet. I called customer service and had to pay 229.00$ to have it replaced. it fell from my lap, with no damages, no scratches... nothing!!!! I DO NOT recommend Verizon, or any of their phones. They are there for the money, not to provide service to the customers choosing to give them business. I am pissed-off, and broke thanks to this cell phone company. The phone had risks, this I know, but, I was under the assumption that they would care more of their customers, and less about them screwing them over. Because in the end, the customers were all there would have been, but you will not see me. I AM DONE!!! This is one of the biggest mistakes I have made and will not make this mistake again. I really hope this is helpful...

I switch to Verizon 5 months ago. I was promised to pay $325 plus tax a month, bills for the last 5 months between $600 to $1000. Representative lie to me to get my business. I have being calling Verizon to complain. They say that I have to go back to the store because it was a retailer branch. But the building has a huge sign that says Verizon. I open a complaint with BBB. Do not deal with retailers for Verizon, liars!!!

When my mother passed away, we closed her account and noticed that she was paying $118 per month with limited service. This was her single plan. It did not have other people on her plan. The company advertises $35 per month for unlimited phone, text and data. I believe that they take advantage of elderly people.

Since our children have grown up we decided to remove the Smart Family Plan. We did that last night online, and this morning all three phones in the plan stopped working. My husband could not call me or our daughter. He called Verizon to have it fixed. After a long wait, finally he was able to talk to someone. The lady on the other line did something, and seemingly everything was working again. After he hung up, his phone still couldn't call me. In the mean time I was at work, and I could not log into my account because I could not receive the two-factor SMS code my work sent.

I have been a customer of Verizon since 2008. To date, Verizon has changed my plan without notification or (my) authorization monthly. I am encouraging everyone to stay away, AVOID, or do not sign up for any of their plans. Verizon will sign you up for one of their expensive packages without notifying (you) or obtaining (your) authorization such as (their) Disney Playmore Premium package. I have had to fight with them on a monthly (basis), about the unseen, and HIDDEN CHARGES THAT ARE attached to MY BILL WITHOUT MY AUTHORIZATION.

I spent 7 hours on the phone with Verizon trying to straighten out the issues created by them when I tried to switch from a personal account to business. After they switched me over, they failed to explain the cost would increase by almost $100 and why. After all that time, I finally received a customer service rep, Louis, who was the only one able to go back and see the previous account that I had for 3 years and explain the issue to me. Even the supervisors that I had spoken with could not pull up the personal account. It is terrible that they charge so much for cellular service and they have such horrible customer service! Needless to say, I switched carriers the same day.

I was promise to trade my old phone (perfect condition) for a no cost phone, and is all lies... I have T-Mobile for 7 years and I regret the day I changed to Verizon... The first 3 payments are almost $200 and when I call they said will give credits in the other payment and is not true... Call many times and customer services is the worse and rude... LISTEN DON'T DO IT. IS THE WORSE....

I was informed by this retailer that I could trade in my old phone for a new phone, at no cost. No box was provided or sent to me so that I could send Verizon my old phone. Months went by and I've been charged over $225 so far. I called Verizon directly and they said they would send a box. Nearly two months later and I still haven't received a box. I continue to be charged monthly for my new phone. I would have never agreed to a new phone if I was informed that I had to pay for it each month. The agreement was a trade in and the last person I spoke to told me that so much time has passed that they need to reevaluate if my old phone can be accepted at this point. BEYOND DISAPPOINTED. I feel very misled and am now locked into monthly payments that I simply cannot afford.

I was standing next to my client in Jefferson GA today looking up a property. My cell could not connect to the internet (Samsung 21S) and I had 4G. My client has same phone and uses Mint Mobile. She had access to internet and 5G. I wish I could say this was an isolated incident but, this isn't. I paid retail for crap service. Verizon IS NOT the best in the Atlanta Metro area. Do not even try to use them around Lake Lanier or anywhere outside of downtown ATL. Their customer service is terrible too.

OK now we’re on April 13 and Verizon really really sucks to tell the truth. Since October of last year been dealing with them to give me my money back and I must’ve talk to you like six different people and their poor customer service. Very poor. I will never deal with Verizon ever in my life bear reviews that’s all they gonna give me. Lucky to get my lawyer. I’ve been waiting for a check for months and they say, "Yeah we’re gonna send it to you within 2 to 3 business days." I wanna give it to you eight days whatever the case may be, nothing nothing nothing.

Be very careful or simply save yourself the headache and not use Verizon services at all. I signed up with a Verizon service Verizon connect. I was promised that Verizon would be able to assist me with any issues I might have. Should’ve trusted my gut and Verizon will not help you. They are selling multiple services under the Verizon name but they’re all operating independently. Beware with all of them Verizon is simply too big and doesn’t care if you get the service you pay for it took six months with Verizon connect to resolve an issue which they were still billing me for. I’ve contacted Verizon multiple times and they just don’t care. I had to switch to T-Mobile after 12 years with Verizon because of Verizon connect.

Verizon is good in many ways, but I have had unfortunate experiences with Travel Pass on a recent trip out of the country four years ago and last month. For the first trip, I set up Travel Pass online with the dates I was going to be out of the country and wanted Travel Pass. The phone service didn't work in Prague and I spent over two hours trying, but failing, to get a fix. When returned to the US, Verizon did not cancel Travel Pass as they were supposed to. A month and a half later I noticed and complained, but they would not give me a refund.

In December there was a promotion running at Verizon to receive an $800 credit toward a new phone. At the time I was looking for a new service to switch from T-Mobile. I went into the Lakewood Verizon store and was helped by the store manager Rudy (The Manager was helpful and kind). He sold me a new phone which retailed for around $1200. He printed out the UPS label to mail the old phone in which I went straight to the UPS store and mailed the device. This would have left me owing $400. I had the bill on auto pay and just found out that Verizon received my old device however they never issued me the credit for the old phone.

When our son turned of age, we helped him with the phone. When he got married, Verizon said he was on his own account. He closed his account to move to another carrier. When he did they sent me to collections without any notification or any communication. It is taking me days and multiple transfers of people to talk to to try to correct us, my credit has never been bad until Verizon. Over 20 years we’ve been with Verizon and this is how they treat a reliable customer.

T-Mobile went down in our area so we thought we switched to Verizon. Advised store personnel we needed 5G and would like prepaid and auto pay service to save on unlimited plan. He said we couldn't use our new Samsung A13 so we needed to buy a new phone. He set it up and we noticed the phone was 4G. So he said prepaid not available on 5G phone. Sigh. So we set up service with new phone without prepaid. Then he advised he couldn't refund the $71. He charged on prepaid plan as it was non-refundable.

I started with Verizon in January 2023. I have never regretted a decision more. They say customer service can make or break a company....well Verizon is a "broken" company! Verizon customer service will lie over and over again just to get you off the phone. I returned my brand new phone in for a refurbished phone listening to their lies, and the refurbished phone had the "EXACT" same problems!! So now I'm paying almost $1000 for a used phone!!! For "FOUR" months I have been lied to by Verizon's customer service, and have been in and out of their stores trying to get satisfaction on my "EXPENSIVE" investment, to no avail! I want to just give up and keep my junkie phone, because I am exhausted with them, but that is what this company hopes for! No Way!!! I will file reviews and tell everyone I know that "Verizon Wireless Is CRAP"!!!

I knew once I heard Verizon bought out Total Wireless and Straight Talk my service would be screwed. Well I was right. They wrecked my phone. Was told to get new SIM card so I did. No one in customer service knew how to activate my sim. Told me to go to Verizon store. Was told they don’t work on Total Wireless even though Verizon owns it. Then told to go to Walmart and they told me they can’t help with your service since Verizon took over. I had to buy a new iPhone and I changed to a new company.

They love to give discounts, great deals, and friendly customer service to new customers, but if you are a long term loyal customer, forget about it. They tell you one thing and do another, they constantly raise the price of your bill without explaining. They don't care about giving good customer service over the phone especially the supervisors. Very sad, I have been a long term customer since 2002.

It has taken multiple hours over multiple days to activate 4 lines and 2 watches. My husband spent 6 hours initially at the store trying to get the account set up with all the discounts and to receive the phones. When he called me to see what color watch I wanted, I chose white that my sister has. Somehow the watch got a attached to my father-in-law's phone (he's 94). When I got the watch it is not white but an unattractive gray. Because I had opened the box, it cost over $52 to switch it to black (white is not offered.) My husband tried to move the watch over to my phone; again, hours on the phone. The woman said she had, but it didn't; not that we knew that until my watch came in. Now we are spending additional hours trying to move the watch over to my phone because it is not working. Very frustrating. Perhaps it will require a third trip to the store?!

I just wanna say 2 words for other people who wants to get cell phone service from Verizon. "Run away" while you can. Do oneself a big favor. Just only for month of February 2022 they charge me 3 times $508.75, $161.45 and $265.11. So do the Math, I have 2 cell phones and 3 tablets on the other hands. My friend has 10 cell phones and 5 tabs and still pays way less, so run and never come back. Lately the service got even worse than before as I drive truck and I am everywhere and coming from my experience. Just get something from other company. I have called them so many times and every time rep says something and assures you they gonna take care but next month bill you see the same **.

Way too much money. Service is terrible. You can only get in your my Verizon 3 times and it locks you out what's up with that. 92 dollars a month is outrageous. I've had to call like 10 times to resolve an issue. I will be cancelling it.

I called many times to complain that I do not get voicemails, hung up on several times. No improvement. Their company provides no customer service. Any amount I pay is not worth the horrible service.

I call and get a recording that ask me to put in my 4 digit pin then it said it's wrong and send me a 8 digit code that does not work... it wants a 4 digit code but you keep sending me a 8 digit code and I can't get help.

I’ve had Verizon for 15 years. The last 6 months has prompted me to look into switching providers. I went to Europe with my wife in September and purchased an international plan for 1 month. When we returned they charged us for international for the next 4 months until I spent hours on the phone trying to get customer service to fix it. Then for some reason (I have an iPhone) I couldn’t get texts or calls from android users. Since my phone line is also for my small business who know how many customers I couldn’t reach. I had to fight them over the phone for compensation and help. NOW my wife’s phone isn’t getting texts from androids. I also never got the compensation I was promised from the last issue. I’ve never actually written a poor review in any business before, but I’ve had enough. If I could give them 0 stars I would. This has been extremely frustrating.

I was on the phone with a Verizon Wireless representatives for 2 hours asking about a surcharge of $69 dollar, 4 representatives were saying it was a tax charge and I needed to contact the state of Illinois for that, last representative apparently a supervisor Kadejah said surcharge was not a tax, none of this representative knew exactly how this surcharges work, Kadejah transfer me to automated system just to explain the percentage of the taxes and put on the notes I was disputing charges, I never mentioned anything of disputing charges, I wanted clarification why I was getting charge $69 out of a bill of $210.

Two visits to their Brea store, a letter to Verizon and a report to the FCC and FTC resulted in Verizon only wanting to “Talk”. No Refund. Oh boy. Verizon disabled Apple Store Reviews to prevent my reporting this Theft.

I got a new phone about 2 months ago. I was supposed to get a watch for my loyalty as a 10+ year customer. I am currently paying for a watch that I don't have. It was delivered to the store but it isn't there anymore. Nobody has helped me with this.

Got 2 new phones on a BOGO ad. That was fraud as VZ billed for the second phone for the first 12 months. The cellular service worked for a month or so, then went unusable. After numerous failed attempts to get the service working I cancelled the service, returned the phones and went back to ATT. Verizon would not refund my purchase price, and they hound me to pay for the BOGO phone. Letters to the CEO have been ignored. You will hate Verizon.

Recently went on a trip to England and used travel pass. We have two phones and planned to use travel pass on one of them. We switched off data roaming on the other and only used the phone when it was connected to WiFi. Upon return we received our bill charging us for both lines at $10/day for 14 days per line $280! plus we were charged $36 for 8 calls to Canada. Called customer service who did a great job for Verizon but no empathy for the customer. May as well have called Verizon legal! Apparently switching off data roaming is not enough, you have to be in airplane mode also or you get charged for every day you are in a foreign country- even if you are not using your phone! Bye Bye Verizon.

Verizon is a joke!!! Ever since I've been with verizon I've been overcharged, I have to call every time I get a bill because they have messed something up! Now I'm being charged $60 extra and my bill says it's because I'm a loyalty member and getting that discount, how is a discount actually a penalty and I'm being charged for it!!!! This is the worst phone company I've ever been with.

I have been free from Verizon for many years and transferred from Xfinity, because of the phone trade in offer they had and free Apple Watch. My plan had to be premium with this deal, so I chose one of the $80 dollar plans. With my watch trade in and promotion, my watch bill should only be $5 per month for 3 years and same with the trade in I phone 14 pro I received. However, my first bill was like $340 and my second bill is $129. Then my 3rd bill they say should be lower and the trade in should reflect then, but I was told it would reflect by the 1st cycle. Verizon is a rip off and always have been, I made a mistake coming from $45 unlimited and $10 extra for my watch is still way cheaper than this.