Verizon Wireless Reviews

If you ever have trouble with your Verizon account, including being able to activate data on any of your devices, you can forget about reaching support. If you go through, chat, it takes a minimum of 20 min on hold. Then, the person you get, usually doesn’t have an idea of how to fix any problems. It took me 4 tries and over 3 hours to have them activate my data on my iPad.

Junk! Reception, price, help, all junk. Stay away. Sell, sell, sell, Verizon does not care about you or anything you buy. Don't do it. Do not sign anything thing more than a plan with someone else. Phones that suck should not cost 1500 with a plan that's 50 bucks unlimited (which means don't use it). You will run out of data and your unlimited plan will suck and cost you 300 + a month for two phones with ** service and zero accountability. And the 250 for insurance is a joke. Lost phone sent junk, repeat, sent junk, I now have junk I owe tons on with ** reception and service. I signed it to continue, but I personally do overpay monthly and I call that personally do business. Fyi

I spent 2 hours on hold trying to get a hold of a human being. Finally after being connected, I inquired about the credit I was due after trading in my old phone. During the 2 hours I spent on hold, I decided to pay off my phone, since it was a Christmas present for my husband, and I didn't want it to affect our future bills. I was made aware however, after finally speaking to a representative, that because I paid off my phone, I was no longer eligible to receive the $650 trade-in value. I asked if we could reverse what I had done to "VOID" the contract, and I was told I couldn't. Verizon lost a loyal customer today.

Resolved: It turns out Verizon was in the process of changing the local tower over to 5G service and that was likely the cause of the service interruption. I wish they had just let us know somehow as I wound up spending the better part of two days trying to resolve this and almost cancelled our service to go with another provider. But I guess all's well that ends well, as the saying goes. Hopefully we will be a Verizon customer for many more years to come.

They make it so easy when they selling their lines and now I have to call them every day waiting 1 hour to speak to someone and they just keep transferring me to different dept. and no resolution. I sent my two old phones and no rebate yet and I'm paying 250 per month for two lines. Ridiculous and big shame on this kind of big corporation.

Buyer Beware. The sales staff on the phone will tell you anything to close a deal. I fell victim to the buy one get one free iPhone promotion. I sent my phones in and never got the promotional credit promised. Instead they tried a Bait and Switch and claimed they sent me a reward card for $190, which I also never received. I was supposed to receive $900 in credit on my bill over 24 months. Never received. Now they have my old iPhones and I ended up paying full retail price for 2 new iPhones and am locked into a 2 year contract. Watch out for Verizon promotions!

Everything about this company has been awful. When we signed up it took over two hours and the guy had no idea what he was doing. We were suppose to be paying $70 with a $10 discount per line. Then got our bill and it was $80 - $10. We were also suppose to get $500 credit on our bill, after 3 months that never happened. They said they would send a gift card for this and never did. Awful. Customer service tells you they will call you back but never do the. The hold times are 30-45min, which I assume is because everything has something to fix or complain about. Wish I never moved to Verizon.... Awful.

Verizon may be the worst company customer service I have ever encountered. I recently got a Verizon phone plan and had the local Verizon shop get everything set up. Then I found out from people trying to call me that they were unable to get through to me nor leave a message. I tried calling myself from another phone, and sure enough, my cell doesn't ring nor does the VM pick-up.

We tried to cancel with Verizon and pay our balance that was owed. On 12/28/2021 they debited our account for a month of service. My wife spent nearly five hours on hold before finally hanging up. We transferred our phones to T-Mobile on 12/27/2021 and a remaining line on 01/03/2022 to metro T-Mobile. We went into a store today after getting an email with our final bill in which they charged another months charges and what we owed on our phones. My wife gave them a check for the balance and the rep stated they couldn’t take a check so she gave them a credit card. The rep stated that the card did not go through so she gave another credit card in which the rep said that card did not go through either. So I used one of my cards. It went through and we got a receipt.

Verizon texted me that my phone needs updated to the 4g. They said I could go to any store and get the new phone at a discounted rate. I have received nothing but a run around from their store, corporate store, and phone call to their "customer service". Evidently they don't want my business.

I went traveling recently and was billed international rates for calls made on wifi based calling while using the hotels wifi. Nice little $500+ surprise. Called Verizon's customer service line and got to spend an hour on hold before I got bored and filed a BBB complaint and started leaving honest reviews about my experience with them while still waiting for a human to pick up the phone. Hasn't happened yet...

My experience has been HORRIBLE! I am a Medical traveler- assisting communities affected by Covid 19. I am a mother/ daughter and needed reliable service to remain in contact.. and safe. My old carrier-Metro PCS- was perfect for 10yrs; however, life changes and I thought Verizon would adequately fit my new lifestyle. I had Verizon in the early 2000s for a few years so I felt confident making the change. I was WRONG!

I have been a customer of Verizon since they were 180 communication. You could only get them through AAA service plans. The phones would burn your ears if you talked more than 5 minutes. Now in this glorious age of satellite filled skies. You can not get one human to answer 2 simple questions. Getting into your account takes permission from homeland security. Then when you get in to it then there is absolutely no pertinent information. I am a 52 year old man. Please make your systems work for people that are old and wake up at 2am with nothing to do for 6 hours EST.

Just find another company. Anything non standard and these guys are incredibly inept. I lost a pin number. It took hours and hours... before I gave up. Honestly the worst customer service I have ever experienced. I am 43.

I used to have T-mobile and because of a promotion Verizon had, I decided to switch to Verizon. The promotion was giving $250 e-gift card. They didn't email me the gift card and when I contacted the customer service, they said the retail employee might have been wrong and there was no gift card promotion. I had to contact them every month and it would take me at least an hour and half because the customer service is extremely slow. Not only that, but on every month's bill, they would charge you for extra things you didn't even ask for. One time when I was checking my bill, I noticed they were charging me more than normal and when I contacted they said I was right and they would fix it. What I meant by this example is that you always have to pay attention because they just want a chance to get money from you. Their live chat is also horrible and you should know that if you decide to contact them, your whole day is gone, that's how slow they are.

When you're troubleshooting a phone/Network and phone call disconnects. They don't call back. We need to call back CS and wait for 1 hour in the line to explain the phone/Network issues. Thought Verizon is best in network but worst in customer support or handling issues.

Switched 5 lines to Verizon. It started with activation issues. Spent 3 days to activate phones. It's impossible to get a rep on phone, stores are closed and chat is useless. Stay away! Horrible company.

I had ordered an upgrade for one of my eligible lines. I inquired after one month and was told order was cancelled without any notice. Had a very bad experience with their overseas CSR who hung up on me.

I been trying to contact customer service, they have an option so they can return my call back. Pick a date and time. Waited and never got call call. I call next date, did not pick option to return call. Waited more than 1 hour and they had this answering service saying to call back later. Also the reason I was calling if you get a promotion and turn your old phone back they forget to credit you back. Is always the same with them. I cancel a watch and return watch, I'm still getting charged for watch service.

Always have a representative within 5 minutes or less 24 hours a day. Do not deal with them. You will regret it.

When I sign in on Verizon's website, it says I get up to $700 off an iPhone 13 Pro Max when upgrading. I type in my model number of my phone, and then it tells me I get $350 off. When I go to my cart to check out and select the phone line I'm upgrading, it changes to a one time $15 off credit. Advertising I get $700, drop to $350 when entering my phone model, then switching to $15 once you get to the checkout page and you are already set on making the purchase. I believe a lawsuit is brewing over this bait and Switch garbage. Verizon has a slow lagging website, which plays into the anticipation people have to make a purchase. This is deliberate and strategic to get people to buy more at a higher price based on checkout frustrations.

We've been Verizon customers, since 1985, before Verizon was its name. Customer service has gone through changes, but none as poor as the ones currently. Maybe they are too big to care. I have no other examples, but Verizon is awful. I've spent the entire day on Monday on the phone with Verizon Tech Support. They filed a ticket to be resolved in 24 hours. Tuesday I went into Verizon in Lees Summit Missouri. I was in the store for 5.5 hours. Still no resolution. I called yesterday. No resolution. I'm on hold today, Thursday, for now 2.25 hours, still no resolution. This is ridiculous. No answers and no one seems to care about my time.

On November 29th, we called Verizon and spoke with Nica to upgrade 2 lines on our business account. She said that we would get $650 off an iPhone 13 Pro 128gb, and $450 off an iPhone 13 Pro Max 256gb by ordering them with renewing our 2 year contract (and keeping our old phones) and promised that they would be delivered by December 28th “at the latest”. Not having received either phones on December 29th, we called to follow up, and was informed that Nica BLATANTLY LIED about pricing, phone availability, and our WHOLE 45 minute long conversation and that she NEVER even placed the order. The only thing that Nica efficiently did, was immediately text us a “survey” to get a good review––which we completed––everything else she told us was a complete lie and misrepresentation.

Tried to switch online to their Unlimited plan and got help from someone online for over 5 hours only to end up with the card being delivered to an incorrect address thanks to the assistant. After calling and being assured that the account had not been created and should have no bills. I received a bill and a letter from collections. They take a long time to process disputes and the harassment is real.

We've had Verizon for 22 years and have 5 lines on their unlimited plan. Great coverage is their only pro, which is actually huge. We recently switched to Xfinity Mobile to save $100 per month. To our shock, we were billed for our entire billing period when we switched, even though we switched mid-cycle. We also realized we had been being billed for Disney Plus, which we never used. I do recall Verizon sending a text over a year ago announcing they were providing a free trial of Disney Plus. We never used it and had no idea we were being billed $8.99 per month, since we auto-pay our bill each month.

The login no longer recognizes my username, email, or password. Held for 3.5 hrs to speak with a rep and line disconnected me before got thru. This was my 3rd try. Also tried their chat and held for several hours staring at a screen with no rep ever coming on line. I've had this acct for 19 years and 4 lines. Will change providers at contract renewal.

They will sale you an offer but you will be paying 100% different things. I have business account and never never in this 3 year get an offer and pay the right things, I have an automatic payment and they charge me a lot and no one can explain it for me. Am going to cancel this account because stupid Idiot guy in Verizon. I mean the company itself not employs.

Their mobile website has had technical issues for ages. Will not accept my input of account information online therefore I cannot get into my acct. It changes my security question but when I tried to accommodate their change, it still would not acknowledge my new information. When I tried to call the 800 number to resolve this problem once and for all, the wait time went to one hour and seventeen minute wait time. I got disconnected from being able to have them call me back instead of holding for a rep. VZ has really gone down hill.

Verizon does offer great cell coverage and I will give them that. However, their customer support is unfortunately poor in my personal experience recently. Not all of it was bad hence making it a 2 star. The customer support messed up on device agreements which messed up which phone was supposed to be attached to the line and they did not honor the promotion of the trade-in for a perfectly good phone for adding a new line which I did. I traded in an S20 Ultra which had no software or physical damage on it and was supposed to get at least $700 for it instead they did $350 which I feel is an insult since the S20 was a $1399 phone. Then they changed my plan without my consent and I lost my grandfathered status in the plan that I was in which lost me the free perks that came with that grandfathered plan.

THE worst company I have ever interact with... I saw promo if you trade new phone you get 1000$ and 1000 in credits for switching. First day servers were down, second day all was good and third day when I went to pick up Z Fold 3 the salesperson said that my phone is only worth 300 bucks (iPhone 13 pro) and I said I am not giving my phone which he agreed. He told me that he will sort this out and call me back and assured me that line is not active which he never did and a month later I got the bill in amount of 1800 bucks and collection notice from Experian. Trying to connect with customer service for days but no success. I called 7 days in a row and waited over an hour and still no answer.

I went to the Verizon store around October 2021 to upgrade my IphoneX for and Iphone 13 Pro Max with my wife who at the time had T-Mobile. I was told I would get 800 trade-in value for my cellphone and she would get 800 for her iPhone 8 Plus. It has been 3 months. I have never given the promised credits. They mixed my cellphone with my wife's line. They gave a partial credit to her using the cellphone I gave. As of today, no credit has been given to me. I went to the store to speak with the sale rep (Roanoke, VA) who worked with my me who after a week of back and forth admitted never sending my wife's cellphone for trade in. My father in Miami who also trade in his cellphone had the same problem where they did not give him the credit. As of today, they have not been able to fix the problem even though I have called multiple times, my wife has called and father too.

Verizon is amazing in failing and disappointing its customers. I have had several issues with the service from the one year experience, it is always something. Today is our second day without any Fios service, and because we work from home that would mean no work for us. We tried contacting Verizon for solutions but have gotten no response the first day, but the second day (today) we were told we would have a technician between 1-5 pm… We far a call at 5:15 pm and were told that there is no technician available and the next availability is not until another 2 days out. In the meanwhile the entire family cannot work!!! @VERIZON, you have never failed to fail us so far!

I was excited to join Verizon because it was known to have one of the best connections. I purchased a new iPhone 11 but reviewing the payments that would add up to be $90 for me alone but with the discounts and the plan I choose it was supposed to be $70 so I decided it was too much and decided to return it. I only had my phone for 2 DAYS. I arranged to get my money back and return the phone which I did within 2 days. Then I was charged AFTER I returned the phone. Now I owe $200+ for my phone that I only had for 2 days!!! I’ve tried getting my money back and they said it was my fault. This makes no sense because I returned the phone and never even got a SIM card or anything so I wasn’t using the service at all. However, they kept charging me and trying to steal my money for a phone I had for 2 days.

THIS IS AN HONEST REVIEW AND I HOPE THIS GETS PUBLISHED. We traded in an IPhone 6S for an IPhone 13 on 12/1/21. We were told that we would get a $400 credit (we were NOT told that it would be over a 24 month period & that it would start with the 2nd bill). 2nd bill came & NO monthly credit for the old phone we traded in. Got a chat started & the rep needed to know the submission ID # - why would I, the customer, have the submission ID #? Anyway, doing the rep's job, I called the local store where the transaction occurred. The rep there didn't have the submission ID # either...all he had was the tracking # & invoice #.

I've been calling Verizon customer service for over 20 days, no updates, no results. All they gotta do is to transfer my call to each other. After I explained, another one will be transferred, then I had to re-explain again. It's a game. They don't care about keeping customers cause keeping or losing customer won't pay them. They are getting paid by an hour no matter they help customers or not. Verizon sent me a bill of $1027, it's not a right bill, they know that, also I emailed hans vestberg, anil guntupalli, rima qureshi. These 3 people work at head department of verizon, no response too. They don't care. They never emailed me back. Shame on you guys. If my issue won't be solved, verizon will be sued. If anybody from verizon reads this, email me asap.

I have had Verizon at least 10 years. The last year, I've had nothing but problems. Spent 6 hours on the phone because of some trials I'm going through and I called them about my bill. Was hung up on by 3 different reps, they lied to me today about what I owe on my bill telling me I owed over 1k on my bill. I owe 353.25.. If I could attach a photo, I would because I took screenshot. They have incompetent employees. I had 5 phones and a tablet on my bill for several years. I'm done. I will be switching companies.

I had 2 reps come to my apartment and considered switching. Their app not working from the beginning was a huge red flag. Called 3 difference times. Last time cleaned my entire apartment and took my Christmas tree down. No one still answered after 3 hours on hold … THREE HOURS.

Verizon has the worst customer service by FAR. Wait times are extremely long. None of the agents are on the same page with rates, promotions, etc. One agent will tell you one thing and another agent will say the complete opposite. Untrained and unprofessional. Steer clear if you don't want your phone carrier to be a hassle.

A holiday promotion for switching from T-Mobile to Verizon was supposed to get me up to $800 and Powerbeats pros free, if you switched. T-Mobile waived my early termination fee and the device was paid off. The in store person told me that if I get the iPhone 13 pro, and the Apple Watch series 7 within 30 days of each other, then I’ll receive the free Powerbeats pros, and up to $800 to cover any T-Mobile fees. 3 months into my contract and I still have no headphones, and they denied my $800, because T-Mobile waived my fee’s. My bill for 5 lines was half the price I’m paying for Verizon. It’s not good enough service to warrant a bill that’s almost $400 a month.

I have a very low opinion of Verizon. My family recently made the switch over from Sprint after the T-Mobile merger and I wish we never did. We did everything ourselves online through the guidance of online agents (who, reply incredibly slowly and often contradict one another). I was the only one not bringing my old phone over, instead opting to purchase a new one. I think because of this, my account was created with a separate plan from my family's. We noticed this immediately and brought it to the attention of the agent. The agent said it could take up to a month for the accounts to merge, so I would have to pay my bill separately for that month.

From sign on to departure, every step of the way with Verizon was bogged down with gotchas. The ONLY thing I can say for Verizon is that they do deliver on a comprehensive network coverage. However, I will NEVER do business with them again. When I switched over, Verizon had a "Bring Your Own Device" (BYOD) deal going. I was supposed to receive $450 per line that I brought over, and I brought over 3 lines. $1350 sounds pretty sweet, right? This deal is a lie.

I called Verizon customer service and was on hold for approximately 30 minutes before I hung up the phone. You would think for a company that sells communication devices and equipment that they would be a sophisticated. They should have a system that holds your place and calls you back. This is not the case! I find Verizon unprofessional and not caring about their customers.

Just wonder how many customer service reps are behind Verizon Customer service# 800 248-8784. I called today, the total holding time for a rep to answer the call is 2hrs 35mins 22 sec - I would like to upload the screenshot pic for the time if possible. This is the longest time I've been holding for any customer service through my lifetime.

I have the most redundant problems with Verizon and for as expensive they are this is unacceptable. I am in South America and am being charged international daily because I receive texts or calls. I am unable to contact them to stop this. I am unable to sign into my account because Verizon decided to lock it for security reason and this prevents me from being able to contact them in any way. I am trying to use the international number is frustrating because they make you use a landline instead of your cell. we as a human race have solved so many problems but Verizon is stuck on customer services.

I just transferred from Spectrum because they don't offer any deals on new phones, but at least their customer service is not bad. Verizon moved my numbers two weeks before the schedule time before I received my new devices, so now we're without service from my old carrier and no service from Verizon. I have try to call them and after 90 minutes on hold the calls keeps dropping. I tried chatting with them, but you have to wait an hour before they answer and them you wait 20 minutes for each answer to your first question and that barely gets you to welcome. Their customer service is SOOOO BAD is hard to describe in words.

I've been trying to remove a tablet from my Verizon Wireless account. Near as I can tell, this is impossible. No one answers the 800 number. They tell you to call and when I went to a Verizon corporate store they told me they could not remove the device from there. So Verizon has a great scam going here, don't they? You can add anything you want but don't try to remove anything. That would decrease the amount of money this slimy company drains from your bank account every month.

The app is terrible, their UI is almost impossible to navigate, customer support is useless and never helpful. Pay way too much for the same mobile service you can get elsewhere. Will be switching carriers soon.

Recently decided to try our Verizon. Wish I hadn’t! I transferred two of my phone lines over to start and the experience has been miserable. Apps are slow to work as is the Internet intermittently. When I call the lady says my service is great! That’s after being on hold for 25 minutes. Why would I be calling if my service was great! No one higher up than a scripted customer service person. So I wait for two hours for a callback. No one cares. No one‘s willing to lower the price if you are not receiving the service you’re paying for. Also I need a password for my voicemail, password for my Verizon app, my business app, and an account password!! You are trapped into using their apps in order to pay your bill but the apps don’t work properly so every month I have to reset a new password in order to pay my bill. And or spend an hour at least on the phone with customer service which is less of a service and more of a full-time job for the customer.!

Bought two iPhones (13 Pro Max and iPhone 13 Pro). She set up our phones, transferred our data from our old iPhones, and call the next day to make sure everything was working correctly. Scheduled a follow up appointment to add additional accessories that were not available at this time.

For a company that makes a lot of money off me each month, they sure do make it hard to reach any human when you do need to reach out. And even when you do schedule a phone call, it takes HOURS... then, expect the call will drop at some point. Once it does, that phone number that they verified at the beginning of the call in case you get disconnected will never be reused. No one will call. The hours you spent waiting for a call (after being erroneously connected to a bot posing as a person), and the hour you spent on the phone will all be erased.

I have many problems with my phone I got form Verizon. I called them and said why it was happening. They said that my phone number is not actually mine! Don't get Verizon! I am currently switching to another service provider.

We switched our phone service from TMobile to Verizon hoping to get better coverage. We were told by the sales associate that we would receive $800 for each phone we were trading in for our new ones, basically it would mean the phones would be free. Told we would also get a military discount, and our bill would be $65 per line. NONE of that has happened. We have been to the store at least half a dozen times, the first two times, they didn't know where our phones were. The other 4 we were told that the issue was resolved we should see lower bills and the $800 would be applied.

You can't log in to their website via a computer anymore. It always erases the last password, even if it was 5 minutes. You can't reach customer support at all - if their choices do not fit your needs the call drops. This service is very expensive - where is the value? Not with this service provider - I have been with them for years and it gets worse every year instead of better - will be dropping in the New Year.

I moved to Verizon a year ago from a prepaid and I have regretted it from day 1. The sales rep lied to us which ultimately costed me $40. I had to fight tooth and nail and HOURS of hold time to get approved to get $200 of that back and they STILL haven't credited me. They ported over one of my numbers incorrectly and it took them MONTHS of tech call after tech call for someone to realized that they hadn't ported it over correctly. Then, I refused insurance on my phones but found out several months later that the same sales rep had added it even though I said not to. Now, I was stupid enough to add another line and my account and it has been over a week of trying to port this number in.

I have been a long time Verizon user. I requested for a temp international plan to start in July, and end on Aug 12, 2021. I didn't notice until in mid December, 2021 that this service wasn't stopped as it supposed to, and they having been charging me for that service of $100 every month (I use automatic payment through my bank). I called Verizon, was put on hold, and the estimated time was said to be 40 min. Well, I was still on hold after 90 min. The online "chat with us" only gave you the same response and is useless. I scheduled a call back and finally got a live person on the line. Guess what? They transferred me twice, and I was put on hold again endlessly. Never experience anything worse than Verizon.

I traded in an old iPhone and switched to Verizon with the promise of a certain trade in value. Once my number was transferred and phone traded in they didn’t give me any credit. They offered about 15%.

I have been with Verizon for about 18 years. I am only because I live in a small state and other companies don't have enough towers. READ BETWEEN THE LINES is all I can say. I had a phone stolen and they suggested that I put it on "pause", somehow my insurance magically disappeared so I am paying $800.00 for a phone I never used. So they said it was because I had it under "suspended status". I would have not assumed this meant insurance was dropped. The prices are high and be very careful of the affiliated stores that have the big Verizon signs that are not really Verizon. I went in to get a phone replaced after a battery literally blew up and they said if I used my insurance it would take "days" to get a replacement and It had to be done online. They did however sell me the insurance policy. I stayed there for 7 hours until I left with a working phone.

When I received cell phone promotion $30/line by mail, in Summer 2021. I called Verizon in September 2021 and I decided to change my cell phone provider from T-mobile to Verizon. My first bill from Verizon is showing charge $65/ per line, and when I call Verizon business billing Department to correct monthly price per line, they refused to do that. That is a Verizon SCAM, to lure customers.

I’m a customer of Verizon & I am not proud of it. They offer mediocre cellular service, but trying to actually speak to a human is almost impossible. And I have yet to have a supervisor call me back as promised in the past several years. Also their “live chat with a specialist” is very poorly coordinated and feels as if you are anything BUT speaking to a live person. Once they reel you in, you’re left on your own with a hefty bill that you can’t even speak to someone to get clarification for. Extremely disappointed in this multi million dollar company!

For 7 hours Verizon kept me explaining my concerns to a different Verizon representative again and again and again. It was obvious they never wanted to help! No it was to see how long I would wait before giving up. And the other questionable character practices I am so pissed for at myself for allowing their intentional deceptive ways to keep me for 7 hours!!! They refused to answer if Verizon could send me a paper statement. They refused to pull up my account, oh one of my favorites a supervisor sent 5 messages to me 4 of the 5 pertained to demanding I put aside my concerns to do a survey. When I did not respond to the supervisor's demands he would send “invalid response then making it a point to belittle me as he explained what he demanded. I guess I was too stupid to comprehend. The refusal of my account number will cause me not to port my phone number which I have had going on 20 yrs!

I have been with Verizon for 13 years. This company is a fraud. Upgrading phones is an opportunity for them to scam you with crazy fees and additional charges. Their promotions are all lies to lure people into trading in their phones and for them to continue making money out of the customers. If after you agree to send in your old phone and take advantage of your promotion and you decide to pay off the balance of your new phone, they will remove the promotion and make customers pay the full price for the new phone and they will give you some ** excuse to not give you back the old phone you sent to them. They have horrible customer service and you cannot get a straight answer from their employees. I wish Verizon stop existing.

Updated on 02/24/2022: Verizon is a trap. The worst thing that I did was sign a phone contract with them and got a iphone on payments. I signed this contract with Verizon. Bill was $145/month including iphone and insurance. My luck 1 month later I dropped phone. It broke. From that point on it was a nightmare. I never received a phone replacement. I winded up cancelling the service. I had to pay the phone off which was $950.00 then the service and they continued to run the service and send me monthly statements.

Verizon is now not in it for the customers they are just here for the money, they try take it like they are doing you a favor by telling you that they will give you 800 or 1000 for your phone and give you unlimited data. That is not a deal because they will go up on you bill and change the bill that you have because your are paying a cheap price, this company has became a ** hole... Just going to keep my old phone and switch companies. ** Verizon!

I don't even know where to begin. I have had several terrible experiences with Verizon Wireless and have decided to switch to AT&T. My reasoning is only one- The terrible customer service with Verizon Wireless. I have had issues with the service but what makes it worse is the support. It scares me to have to call them for help. I know it will go something like this - I call, wait on hold for at the very least an hour to get a representative. When I finally get through to someone, it will disconnect or I will get to speak to them for about three minutes before they give up and transfer me to some other department that they say needs to help me. Then I get a rep who says they are going to help me and they do basic troubleshooting steps (THE SAME ONES EACH AND EVERY TIME FOR DIFFERENT ISSUES).

I have been a loyal Verizon customer for over 15 years. I tried to set up a new family plan with my husband, and the process has been a DISASTER. They had my name wrong, flat out misspelled my order number so it canceled my phone line, they also didn't provide essential information about how to set up my billing account and so my first payment was late. Over the course of 1 month, I spent over 10 hours on the phone with customer service. I wish I could go back and use a different phone provider. I do not know how this company is in business.

I noticed a day before I was supposed to go to Hawaii (and still work) that my phone was no longer sending or accepting Text Messages. I panicked as I didn't want to miss a beat while I was away from the office. I went to the kiosk and was lucky enough to get Nick one of the best customer service reps I have ever met. Luckily he had heard of this before but couldn't fix it himself so he called IT/customer service on the phone and tried to tell them what they needed to do however they wanted him to try a half dozen other things first.

I bought my daughter a much needed new iPhone at Best Buy because I had reward points, but I had to go through my Verizon account to do so. She was eligible for an "upgrade" which meant we would get $35 towards the purchase. At checkout, Verizon charged me a one-time $35 upgrade fee. What a scam!!

The worst coverage in one of the busiest parts of Georgetown, TX. Until I get out of the pocket I cannot use my phone because I lose service. It makes no sense because there are stores all over. It's not like it's a rural area. As soon as I'm half a mile away my service comes back. It's freaking frustrating.

You get on a app an amount to pay and your billing paper different amount! You call Verizon: they try and predict that they need to help and you waste your time little over 45 minutes every time you call with no answer and no results. They promised me after I told them that I am in the process of switching, promised me an amount to pay every month, I agreed, then, I still get different total to pay every month. Liars, thieves.

On Friday Oct. 29, 2021 I received a text from Verizon Wireless Corp stating that they was shutting down 3G at the end of 2022 and I could get a new phone for $9.99 under promo code. New phone either through Verizon Wireless store or online. I spent 3 hours in the store without new phone. Corp told stores that they was aware of promo code problems and directed customers to call telesales. I contacted telesales. They could not find promo code new phone either. More wasted time.

Verizon does not honor their promotions, if you do not monitor your bill, they will SCAM you! Their executive team LIES and SCAMS you! I have everything in writing where they lied and said there was no promotions going on at the time, I went into the store and they showed me the promotions in the notes on their tablet, I traded in 2 phones, the store never reported my return and Verizon tried to steal my phones.

Ordered 4 IPHONES from their promotion to switch from AT&T. 4 phones arrived, billing started the day they shipped. Created 2 accounts for me, 3 one 1 and 1 line on the other. Verizon billed the one seperate for 3 days before I found their problem for them. They "Fixed" it by moving the line over to the main acct, supposedly zeroing it out. 2 mos later I get a collections company looking for $60 for a closed acct.

A Verizon employee gave us false information and failed to offer a lower plan after we told him we were leaving the country for 18 months. He did not offer any reduced cost, plans, or military discount. We spoke to him in the Verizon store, inquiring about how to keep our phone # but have a low cost plan so we could use our phone when we returned to the states. He told us he had no plan and would have someone call us with a plan. His lack of information, customer service, and was rude and ignorant, cost us over $600. Verizon will not refund anything to us. BEWARE!

So, now they implemented Call-Back system who calls to their customer service. Waited for approximately 1 hour. They called me back, not talking, then hangs up on me without saying anything. I received text instantly stating I wasn't available. I had to call them again to reserve another spot. Waited for another .75 hour and that also failed and I am connected to automated live chat. They are useless.

Tried to get my phone screen repaired but felt like I had to put in all the effort. Long story. Very unhappy. Broken screen and they have no available appointments available for them to come my location. The only option is for me to drive over 40 minutes to have it fixed. I bought the insurance because I was told they provided the come to you service. Doesn't seem that way at all. I canceled the insurance and can't recommend it to anyone.

Verizon has some of the worst customer service. So many issues.

In my mind, Verizon is a criminal operation. I recently ordered a phone online for in-store pick-up. After check-out, the summary page showed that it would ship to my address. I immediately contacted Verizon about this mistake and requested the cancellation of the order. I was told that my request would process and would receive an email noting the cancellation.

My New Phone Experience: (iPhone Pro13 Max) It’s not every day that you get a new phone, in my case it's been 5-years, and going from an Android to a iPhone, I have to admit my anxiety. I would like to start with the entrance of going into the Verizon building on Rt6 Gar Highway Swansea Ma. (fragrance)! It’s like going to a Fine Dining Resturant (that initial feeling- clean- & a great start).

Verizon is by far the worst cell phone provider when it comes to customer service. You can never speak with an actual real person via phone or chat. The automated agent will try to answer your questions but their capabilities are limited. 20 Minute wait time to only be pushed to a chat feature that is automated. Once you speak to a real customer Service representative, it takes them an hour to detangle your confusing bill. The worst!!!!

I purchased a phone from the Verizon online store for $260 in April of 2021. The phone I received was defective and I immediately reported it to verizon. They denied there was a problem and just changed a setting. It still didn't work and the next verizon employee blamed my screen protector. I changed my screen protector twice and it did not fix the problem. After multiple in store visits, phone calls, and emails they finally admitted that the phone was broken, this took 6 months. They agreed to send me a replacement but the replacement was a refurbished phone that was missing parts. I contacted verizon and they said to send it back and they would send another replacement. The second replacement could have been the exact same phone as the first replacement because it was also missing parts. At this point I asked verizon if I could just get a refund since they were not able to provide me with a working phone over the course of 7 months.

Purchased a Motorola 5g UW phone from this store. I was sold an insurance package that offers cracked screen replacement for $29. However, when I went to have my screen replaced I was told that they can't replace it because there are no parts that I would have to pay $130 to replace the phone and that they can't do anything about it. Verizon refuses to honor the contract and insurance claim. They refuse to replace my screen and place the blame solely on Asurion. Asurion did not sell me the phone and insurance Verizon did. The staff at this location did. Yet no one will honor what was sold to me. These deceptive and fraudulent practices. So if you want to be taken advantage of and be misled intentionally then please shop here.

As a small business, we switched from Google Fi to Verizon Wireless business plan in Aug 2021. A sales person in Needham, MA helped to set up the account without explaining service in detail. At google fi, international phone call cost $1cent/min without extra fee and we did not realize that Verizon charge $2.49/min. Soon we received a bill for more than $1700. After calling them many times, Verizon customer service told me they will give $1000 credit for that charge and helped to add $15 monthly fee for unlimited international call. I thought this is a happy ending. But I never see the credit in two months. When I called Verizon Wireless customer service again, they told me that the refund request was denied. It is shocking to me that big firm like Verizon customer service could lie to customer this way. Just want to remind consumer to pay attention and do not make the same mistake.

As a customer from 2019-2021, I had monthly issues with billing and errors. Exacerbating matters, customer service is slow, difficult to reach and often times powerless to correct the underlying issues. Verizon also makes it nearly impossible to log into an account once it is disconnected. This is really bad for anyone who wants to leave as it makes paying the final bill nearly impossible.

I have been a long-term (20+ years) customer of Verizon for phones and the internet. I am on a family plan and would previously recommend Verizon as a premier carrier to all of my friends. Unfortunately, my recent experience has left me less than satisfied. I purchased a brand new Samsung 21+ Ultra in October of this year and less than two months later the phone arbitrarily stopped working. It was never damaged and brand new so I was very surprised. Like any good patron, I made an appointment with Verizon and brought my phone in. I was informed by the representative that they could not fix the phone and the warranty would be potentially voided by Samsung due to a cosmetic only scratch on the glass. The representative referred me to a contracted repair shop.

Verizon charged me for an extra line and refused to give my money back. I spent over 2 hours on the phone with customer service to complete this to no avail. I wouldn't do business with this company ever again.

Submitted several times for a rebate. Keeps getting declined. Can't reach customer service. Spent hours on the phone trying g to reach customer service. No luck whatsoever. Only been signed up for two months, but considering switching my service now.

Let me state this is the absolute worst customer experience I have EVER had. I placed an order online for some AirPods Pros. I need them for a trip in two days so I did in-store pickup. The email told me it would text and email me in two hours when it was ready to be picked up. Well, I went all day with no notification, it said it was still being prepared. I tried to call the store, well the Verizon stores don't have a local number. It just automates a call to their main customer service line. So I wait on hold for 1 hr and never even talked to someone. I hung up and just decided to head into the store today to check, but this morning I woke up to an email saying that my order was canceled because I never picked it up... what. That's what I wanted to do but Verizon was telling me it wasn't ready.

This company is nothing but a corporation of Gangsters! I switched to T Mobile and Verizon sent my final bill to collections even before bill was due!!?? I tried to quit Verizon for 2 months and they systematically ignored my requests. Surely this is illegal!?

I've been a Verizon customer for many years now. The customer service in this company is the absolutely worst I have ever experienced. They have messed up my account in so many ways and still cannot believe some of the mistakes sales and customer associates have made. They have upgraded my line now on two occasions without my approval. I called in and had issues regarding international calling and instead of helping me solve a specific issue, I ended up with a $300 bill because of an upgrade they made. It took me over 4 hours of chat and phone calls to resolve this. When we took my previous partner's phone off the account as he moved to ATT they would still send him letters and information about my account.

We were getting prepared to take our Family on its 1st cruise and was unsure what to do about cell service/internet service for our company. We could get the cruise ships pkg for 300 and be fully covered - But - we called Verizon and asked the rep if we would be better off with something they had to offer and the rep told us she could put us on a Travel Pass that was totally unlimited and we wouldn't have NO EXTRA CHARGES for 10 per phone per day. We specifically asked if the kids could watch videos etc. and she said, "YES. NOTHING YOU DO WILL BE EXTRA".... We received a bill for 18,469 - we called in explaining what THEIR rep told us but they keep saying there is nothing we can do.

For several years I have had a (home) business account and kept asking if it would be more economical to change to a consumer account, to be told no. I Just switched to T-Mobile and will be paying half the price. I have paid over $3000 excess over the past two years. It is impossible to ever speak to a human being to resolve issues. I have been trying to use a e-gift card to make a payment and the system will not accept the full PIN before bumping me. I have spent hours trying to resolve several account/billing issues without success. Stay away from this company.

As a business account holder, I am very unhappy with the experience I just had. I spoke to 4 different agent re: upgrading my phone and received 4 contradictory responses. The first agent helped me for 45 minutes and we got disconnected at the end, and she never called back causing me to have to call again. I was promised a senior member would call me within 20 minutes and I’m still waiting. This is a very unsatisfactory way to manage a business account! Very poor experience

Verizon Wireless is just a bad product, I have had absolutely NO good experiences with Verizon. Their customer service is abysmal. They have terrible coverage and even when you do get coverage it’s not good. I’ve had multiple instances where I have had 3 bars or even more commonly 2 bars and haven’t even been able to send a text.

I was told the bill would be around 160 for 3 lines - ordered 3 phones online at that time. 1 was delayed over a month so we got charged the higher cost of 80 each for 2 lines waiting on the third phone which we were never informed of. Were using a student discount and when the third phone came we lost this discount and were never told it can only apply to two phones and would disappear when a third was added. Was denied military discount for a military widow.

Verizon wireless never mailed me the cell phones I paid for in advance, and after inquiring why, I was told the phones were on backorder, and then I was told another time the phones were "lost or stolen". During this time, Verizon then billed me for 2 months worth of service, for phones I never received. I closed the account due to services not being rendered, but they kept calling me. I called several times to dispute the charges and was told they would correct the error. They just called back today asking for payment. Not cool - feeling badgered. At this point, I don't ever want to hear from Verizon again.

I put in an order for a phone. Verizon took my credit card and charged me. Verizon Wireless promised to have it delivered the next day. The first Verizon person put in the order offline but clearly it didn't go thru. The second Verizon person couldn't find the order, even though I gave them the order number. The 3rd Verizon person was disconnected (I assume due to Verizon's poor network quality). The 4th person is telling me to wait 24 hours, even though I've explained the order was to be shipped the next day. Verizon didn't care. I'm amazed at how poor the service is. I spend close to $1,000 per month with Verizon (cell service and home network) and I feel like I get worse service than with any other carrier.

I'm a business with 20 phones on our account. I've been with Sprint for 8 plus years which is now T Mobile. I went to the T mobile experience and it is awful also and now went to Verizon since Sprint is going away. I live 30 mins from work and Verizon service at my home and work and almost everywhere I go is the worst I've experienced. If you looking for good service coverage don't choose Verizon in Colorado Springs, CO.

I called customer service to get signed-up for the bring-your-phone deal. The rep did not explain that my phone has to be fully paid off before I can bring it to VZW. After my account was set up and I plugged in the sim cards in to my phone, it did not seem to activate so I called VZW support. The support associate told me that the phone needs to be full paid off, I explained to her that the previous associate did not explain that to me. I told her to cancel everything and so she did. For 3 weeks I got multiple bills for 140 - 200 dollars and finally a bill for $15.00 which I should not be owing because I absolutely did not use their service. Literally the account was set up and deleted/disconnected.

Call block feature, from a technical standpoint, is extremely easy to implement and should not in any way be something that is only applied to certain plans. It is a basic function of a phone to be able to block spam calls, which are endless in our current age of spambots and phish calls. Previous to 2013 Verizon offered call blocking through MyVerizon app which came on all devices, non-smartphones, prepaid and paid plans, and call blocking could be setup just by calling support and requesting a certain number be blocked.

I have wasted so much of my time for two months now trying to cancel insurance. Verizon's reps are so very unprofessional and will just end a chat when they are done talking to you. When I talk to someone they assure me that the rep could have taken care of my issue but they assure me that my issue has been resolved and my bill credited but every month there is the charge. So I continue the same song and dance with the next rep. Save your money. Until Verizon can get better customer service reps in the chat area. I have saved all of my chats and can show all the proof. These reps will not even answer your questions directly.

Before Covid Verizon provided great customer & tech support. No more. Impossibly long waits when calling 611. Rude customer "service". Non existent tech support. Been with VZ over 10 years. That's about to change.

I got a text from a number that wasn't a phone number giving me a code to authenticate something. I have no idea what it was for. Then I got a text from Verizon saying a code was used to access my account, and if I didn't recognize the activity to call a number. I know the second was VZW because it appeared in the chain from my support call days earlier. I call the number and it says they are closed, try the online chat. The online chat was supposed to be live, but it was obviously not. It kept saying things like "That's frustrating" or other platitudes that did not make sense as a response to what I said. Finally it offered some prompts. When I selected one by tapping it on the screen, it responds with "I'm sorry, I didn't get that" and repeated the prompts.

Ask for written confirmation for anything Verizon customer service claims to do for you. In my case; they "helped" me close my account but left a $35 dollar bill open and never told me about it. Verizon then ruined my credit score to collect that bill. Decreasing my credit score by 150 points. I am applying for a home loan but no longer qualify for a low interest rate. Meaning that Verizon's mistake will cost me about $30,000 over my 30-year mortgage.

I had trouble with my phone, and also logging into my account. Their system is bizarre - to log in, you need to get a text. But to get a text, your text needs to work. So, much time lost there. I tried their online support - half an hour and all they had done by that time was get me verified. I tried calling - one hour to get me in, and I got assigned a password I will never remember, but their system would not let me enter one in that would work for me. Much time and energy lost, more stress, and this could/should all be easier.

I’ve been with this company for 20+yrs. It used to be the best. Now it is the worst: Customer service is difficult to access and once you reach a representative they are inexcusably unprepared to deal with any number of issues at hand. Most the time I can’t even open up the app to pay my bill. I generally like to pay my bill in advance. There is a marked Decrease in connectivity during the daytime… So much so that I cannot use my phone for business. It’s worthless. Images don’t go through, emails don’t go through, text don’t go through. I’m basically paying for service but only getting that service approximately 15% of the day and I’m using my phone.

I USED to love Verizon. Lately (months), the signal is almost nonexistent.... in Florida. Considering the price of phones and plans are outrageous. It would be nice to have consistent internet access.

I signed up for a family plan of 6 lines -and was told with tax and all would be around $48.95 per line (a little short of $300.00 in total). 1st bill $798.15, 2nd bill $412.36 3rd bill $464.04.. (bad thing is we cancelled from Tmobile and paid an early cancellation fee of $120 per line to go to Verizon,) Needless to say tmobile is buying out contracts up to $1000 so I plan to terminate my contract with verizon soon. Not to mention my son had better service with tmobile than he does now, he can't even use his verizon phone in his own house now. I have contacted Verizon for many months now trying to get this issue corrected but have been given the run around. They keep saying it's because of my credits haven't been applied yet, how freaking long should that take?

Verizon commercials say, "Get a 5G phone on us when you return your old phone." When I went online to get the offer, my old phone was not listed for trade in. I got on chat with Verizon CS. The rep said to just put that I didn't have an old phone then take it to nearest store to get the credit. (I did a screenshot of the chat.) When I took it to the store, the rep there said my phone was worth zero credit and said, "You should have read the fine print." They lied to me, then blamed me for not reading the fine print! Crooks!

This company is a piece of **. They charged me for phones I turn in. They lied. Said there never received them when someone there signed for them. I drop them because they keep overcharging me and I got sick of it.

After being a customer for 6 years I started to notice other cell service companies on commercials advertising less than have as much as Verizon did. Customer service or rather attempting to contact them is always difficult and nothing ever gets resolved. I'd never recommend Verizon to anyone because that do with slot of companies do it's all sunshine and promises until they get you on the hook then they are very difficult to deal with.

I cancelled a business line. They re-opened it after 90 days. Charged me for years and claimed that's what I wanted. Total crooks. When you call, a supervisor is "busy." They promise to call you back in 20 minutes. They never call back. I'm sure they won't fix anything. Their horrible reviews are hidden on Google like every other corporate scam company. The way that this "customer service" woman talked to me was insane. Total idiots.

I ordered an apple iPhone 13 plus through a promotional offer online. Took several attempts to order. Order kept getting delayed over and over. Finally order gets sent but earlier than what the last update was. So it was sent back to Verizon because I wasn't home to sign for it. They cancelled my promotional offer and refunded my money then tried to sell me the same for for three times the amount. I'll be switching companies.

I'm not sure what has happened with Verizon Wireless. Their customer service used to be superb. I waited on hold for over an hour on the phone and my call was never picked up. I then tried chatting with customer service with Kendall. She could/would not assist with my problem. It seemed that she did not have very good training. The pauses in service were very long and I had to keep asking if she was still there. It became clear that she was not going to resolve my problem. I then asked to be transferred to a supervisor. She kept me on hold for another 20 minutes. When I asked what was going on she told me the the supervisors were busy helping other people. I asked to be sent to the Verizon review section to review the chat. She disconnected me so I could not review her service.

This is my situation. Been a long standing customer. First they added a second line that I had shut off from over 2 years. I also on numerous attempts asked for my bill to come in the mail. I haven’t seen a bill for a long time. You patched me to one rep. After the next 5 people now 3 hours later. No resolve. I will see my lawyer and get hold of the BBB.

Never ever do business with Verizon prepaid. I cancelled my service with this company after 12 years of service. I was unable to use their service due to issues with Verizon's lack of cell towers. Nationwide network is a lie. Before I cancelled my service a representative claimed she was refunding my money. Of course that never happened. I paid for my service ahead of time. I had someone on the line who witnessed her saying she was refunding the prepayment that was not even due for a couple of weeks. Verizon service is a lie along with stealing and keeping money that they were not entitled to keep. I plan to sue them for my money back.

I discovered that my phone screen was broken around 8am this morning. I logged into the "My Verizon" app and reported the cracked screen for repair. They sent a technician to my house (Convenient) to do the repair on site. The technician arrived at 1230, just 4.5 hours after I reported this issue (Quick). The technician was extremely polite, very respectful, and took on the task without issues (Professional). I am amazed at the service provided for the warranty protection and I can certainly say that from my experience, this was a very great way to support the customers. Great job to all involved and I appreciate the very fast response as I am now back to enjoying my phone without the crack in the screen.

WORST CUSTOMER SERVICE EVER AND MOST OF THE AGENTS ARE INCOMPETENT.! I ordered IPhone 13 on October 8th, the agent who processed the order really screw the entire Oder up but I didn’t know that at the time. Then a week later I get an email stating that my order was canceled. I called again and this agent told me that it was the trade in that was canceled so I was on the phone with her for 4hrs. So on October 19th I called to check where my order was and I was told that my order was backed up and that it would arrive by the 22th.

They sent me a free wifi extender and got my monthly bill to a good price. Even changing the current one top reflect the new billing. Added 6 months of free Disney Plus subscription.

I've been with Verizon for at least a decade now and finally had a problem that they won't resolve. I had no idea how bad this customer service was until I had an issue to get resolved. 1 hour hold times and bounced around to different reps with even more hold times. Several reps would sit on the line with dead air for 15 min at a time not saying anything and I would say what is the status of fixing the issue and they would start typing again all of a sudden like they either fell asleep or waiting me out to see if I would just give up and hang up.

Recently, I've had so many bad experiences with this company. There was one call that I raised my voice and got frustrated with how the agent was treating me with her poor attitude towards customer satisfaction. Verizon sent me a letter threatening to shut my service off claiming my "recorded call" was abusive. They still failed to resolve any of the many issues that have occurred with the account and are deflecting any responsibility for their incompetence. Complaints have been filed with the PA Attorney General's Office, the FCC, the Better Business Bureau, now Consumer Affairs and others.

I switched to Verizon under promotions bring your own device with promise of reward of 500$. Even after fulfilling all the condition they did not give reward. Upon reaching out to customer care (it takes anywhere between 30-60 mins to wait times) on chat and phone they kept promising fixing the issues and blatantly lie. Refuse to take complaints. They don't have any department for issue resolutions. DO NOT FALL for verizon's offers. They are scams. I do not see any option but to go back to my previous provider. It's worst customer service I have ever experienced in my entire life. They are hard core liars and scammers.

We currently have approximately 20 units with Verizon across the state of Texas.

I had an account for my business Countywide Property Inspections since 2014. Upon retiring and closing the business I closed my Verizon account and switched carriers. I was to believe it was a prepaid account according to my accountant. During my relocating I had mail held and then once settled back in forwarded. At this point (March 3, 2021) I became aware of the amount due and promptly paid the amount of $63.93 in full. During all those years payment was never late to my knowledge. I am not disputing the fact that the payment was late and am requesting that the above be rescinded from the credit report agencies. By abrogating the reported information my credit score will go back up to its normal Good from the Fair. Verizon notations on the report cause it to drop. The credit reports show it as paid but as late which is affecting my score.

I wish I never left Sprint. Willy at the bountiful, ut store is awful. I’d make him pay me to walk into those doors. Seriously, he was sooo bad. I’ve done tech mgmt for 12+ years… I’d fire him immediately if it was my business. Service sucks now, use to be good but maybe you got cheap. It’s really bad. I miss Sprint and it’s better prices. That’s just truth. Fire Willy.. horrible employee.

Me wife has is disabled. We had a line turned off in 2018. Come to find out as of today we are still being charged for it. Almost 800 Dollars paid to date for nothing. We live on a Fixed income and these people ROBBED us Legally. That line has not been used in 36 Months. Unacceptable. Check your bills people.

Don’t come to this company if you ever plan on leaving or taking your phone somewhere else. I have a iPhone 11 that I have had from them for 2 years and has since been paid off. I am trying to switch companies as I am getting married and we are trying to condense bills and his plan is cheaper. Over 3 weeks ago we went to our new company and was told my phone was carrier locked but when I got my phone and stated on Verizon’s website they lock their phone for the first 60 days then it’s unlocked.

Verizon Wireless is a shame, don’t have coverage, 'I lost a job caller just because no service and I lost my job, didn’t do a police report for the same reason and all the time when somebody call me have to Text me and I have to go outside to receive the call, now I can’t cancel the because I have to pay for all the devices (cellphones) and they don’t give me back a old device that I traded with them. If you move to this company you will lost your money your coverage and your connection.'

Have been a loyal Verizon customer for many years and I am so disappointed in my current mistreatment by them. A few months again I went in to discuss trading in two of the five lines on my plan and was told by the Verizon representative that I would get a full payment for my two trade ins after a 60 day waiting period. I had an expanded conversation with her explaining that I did not want any deals that required me to be locked in any way with two years repayments and she insisted that Verizon no longer did that to their customers.

I went to the Verizon store (Not an Authorized Reseller) to upgrade from the Iphone X to a 13Pro. I was unaware that the Retail stores have different pricing than the Online store. Once I realized there was a better offer Online, I called them 3 days later. I had still not received the 13 Pro yet and I also found a coupon for a FREE 13 Pro upgrade for a 24 month contract as long as I was on a premium service (in which I was). The rep said no problem and proceeded to make all right. I confirmed multiple times during the call that my bill will not go up any at all with the new 13 Pro and they confirmed it would not.

Verizon Wireless customer service is a joke. It's such a small window to call and I love the app but I can't manage my son's profile (basically rename his phone) through the app. That's sad but that was the reason for my call and they have this lame virtual assistant just tell me to call between 6&2 and drop the whole run around if y'all know. I can't talk to someone until that time anyway. Just awful.

After 14 years as a customer when it came time to get a new phone went to store to upgrade to the latest iPhone. Store basically acted as if we were disturbing their afternoon but ok maybe just a bad day. Told it would be a month before the new 13Max was available (this was after they had been released). Not quite 3 weeks later (and more than a week before the phone was expected to arrive) get call that says in about a rude a manner as possible “Come get your phone or we will send it back”. Ok, no one ever told us it was there and the attitude was a bit much but they just hung up. Had been waiting a few weeks for the phone so run down to get it before it disappears.

Upgraded phone in August 2016 and as reward. After it broke, they put insurance on it and wouldn't remove or cancel it after the contract was up. Plus continued to charge me for service after account was closed and moved to another company.

I went to the Verizon Company Store to switch over 5 lines on iPhone promo, messed up entire agreement because they didn't 5 phones that day, port two of my numbers, charged me at $80 per line rate, without telling me that day. I went back to the store and was told to call the 800 number, on hold for at almost 2 hours, no joke. I was told they would escalate the issue and get me a response in 24 hours. That was not true, nobody call back. Issue still unresolved. I literally have spent three working days on the phone, chatting with them - got disconnected and ignore 3 times - still unresolved, they will make excuses and pass the bucket to the next person. I'm now having to dispute the charges with my credit card company. Do not switch to Verizon, it's a mistake I made, their customer service is subpar.

Verizon is absolutely horrible. Service is minimal to none, ridiculously expensive! They OVERCHARGE for everything. Watch your bill because you may be paying twice for your monthly service! And then when you switch providers they charge you for the entire month without notice or sending a bill, don't even mention to them to prorate your bill for the time of usage, they have no understanding of the word and if you argue with them, boom! They send you to collections over a service which was disconnected and not even rendered. Horrible, do not use Verizon! Use AT&T or Cricket, anything else!

Terrible service. After visiting two Verizon stores and the employees not having an IDEA on how to solve my problem. I tried a call over the phone and it took 36 hrs. to finally speak to a representative. The phone kept hanging on my phone calls. TERRIBLE SERVICE!!

My wife and I were Verizon customers for 15 years. Their coverage really is the best but their business practices finally got to be too deceptive, and dishonest. Their customer service was never “good” but in July I had a phone that had insurance on it and the phone screen broke. I set up an appointment with Asurion (don’t even get me started on those outright thieves), and they were unable to fix my phone, for one reason or another, on three separate occasions and then finally told me I would have to wait another 2 weeks for a truck to come to my house.

I have spoken to several reps and tier 2 reps of the problems with this phone and keep getting runaround. I have requested a brand new phone and they have refused. I was told to send it in to Samsung, which I did and

For over a week I was redirected to call centers, put on hold and promised call backs. Still to this day no return call from Management. Verizon was fine until I had an issue then I got to learn first hand the lack of customer service I was paying for. From losing their own packages, redirected calls to offshore call centers. Blatant lies from people hired to represent the Verizon brand.

Verizon connectivity is TERRIBLE. Dropped calls and sketchy reception are the norm. My wife's Verizon phone (a Samsung) suddenly stopped working. It beeped continuously and was unresponsive. The cell phone was, essentially, useless. I brought the phone to a Verizon retail store near my home to solve the problem. The hours during which the store was open were listed on Yelp as 10 am opening. When I arrived at the store, it was 11:15 a.m. There was a sign on the door, "OPEN AT 11 AM."However, the store was closed and locked.

I lost my phone, purchased a new one. I had to transfer my cell phone number to the new phone. I then found my phone and returned the new one purchased. I then had to re-transfer the phone number back to my old phone. So far, so good. But now, my phone gets randomly "suspended" which means I have to call customer service to have it unsuspended. I tried to see why and I get the corporate run around of not taking ownership of the mistake that they are making to suspend my old phone from the old suspension work order, now approximately two weeks ago. What's up with taking responsibility, and apologizing and hopefully following through so it won't keep happening again. If it happens again, I guess I am going to switch wireless carriers.

I have been a subscriber to their "Home Phone" service for 10 years now. Verizon used to provide a call blocking feature no longer available as part of their basic service. I get 3-5 calls per day from a know Medicare robo caller... I can't stop it. Verizon like all major corporations in US have a business model based upon: "For every customer we lose, we get 5 new ones so we're have no interest in supporting a loyal customer base." Even elected officials have no interest in putting an end to scam callers as I discovered when I contacted my Congressional Rep in regard to supporting legislation to stop annoying callers from destroying my "quiet enjoyment" at home.

They promised certain rebates and pricing. Took about 3 days to get the account set up. I called about 5 times to verify that the rebates and pricing were for real, but they just lied and said yes. Now I know they could not have known the real deal, because the details are kept secret until the account is active. There was no deal, so the cost was about 3 times higher than quoted for the first year of service. No problem, free 30 days to cancel. Then they billed me $798.06 for about 7 days of service on one line. Called to correct the problem, but too late, the account was already canceled.

Customer service and billing was a terrible experience. Even disconnecting service was a game with "Ebony". Many people are leaving Verizon because of flaky characters in their customer service department and constant billing changes.

I have been with Verizon since 1999. Customer service has declined in so many ways. The representatives are NOT knowledgeable and dont take good notes. Horrible horrible horrible. I been on on with two different sessions for 2 hours and that's unacceptable. Let's not forget dropped calls. My parents have metro with a way better plan and coverage. I'm definitely switching.

Verizon did a 180 and gave me the credit I was due.

Have been with Verizon for a little over 2 years. I had no problem paying more for their service because it is the better network. However when I signed on with them I purchased 2 phones buy one get one free. The contract obligation is for 24 months and after that you have paid off the phones. They are trying to charge me for 26 months and keep telling me that it's because I still owe the difference from upgrading to a better phone (The Galaxy S10 instead of the Galaxy SE). Correct me if I am wrong but when they set up what your monthly payments are it is for the price of the phone broken down in 24 months and that's what the contract states as well so where is month 25 and 26 coming from?

Verizon has not allowed our numbers to be ported due to approximately $30 balance each on two devices. Verizon stores no longer take calls, they are all routed to main number. No Verizon Customer Service number will respond since we asked them to port our old numbers to a new carrier. Unable to chat. Finally logged into Myverizon.com, with no device Bill access. Store manager in our small town unable to take final device payments. Our only option is to wait until billing cycle reaches END, even though I paid service bill in full thinking device balances would be included. After end of service period, we WAIT for Verizon to send bill, pay it and wait for payment to update on computers, then HOPE they unlock our numbers. We bought TracFones instead of return to Verizon. I have been a customer approximately 16 years.

I was with Verizon Wireless for 7 horrible, frustrating months. I had to call on many occasions because of poor service and mistakes on their part. Each call took from 40 minutes to 145 minutes, no kidding. I'm on the phone with them right now trying to solve a problem (1 hr 18 min and counting. Talked with 4 people and waiting to see the final count).

I realized that I've been paying for a jet pack line access for several years. I used this when I was traveling for work but no longer travel for work. I cancelled this service but Verizon continues to bill me for it. Tried to call and was placed on hold for over 30 mins. No call-back feature. No resolution to date. Thinking of canceling my service or contacting the FCC or the Better Business Bureau.

I first joined Verizon in the fall of 2020, leaving Spectrum Mobile. I only made the switch because I wanted the best cell carrier. So, I thought. I had 4 lines and my bill was around $130 a month with Spectrum Mobile. Immediately after joining Verizon my first bill was over $700. Yes, I had 4 device payments and those other fancy fees, but ridiculous. I paid it. Months went on and the bill never did get any lower than $350 a month. Finally, in August of 2021 - just a year later. I had enough. I switched all 4 lines to Cricket, bought all my phones out with no device payments with them and enjoy 5G in my rural area with Cricket. Something Verizon never offered me or any other rural customer for that matter.

Verizon not only has all kinds of pop ups on the phone and tell him marketers and scammers calling but they also do not have a customer service that will ever let you talk to human. I have been on hold for hours. Do not use Verizon.

I purchased a prepaid phone from the store. I paid 44.00 for services that haven't worked since I paid my money for the phone bill so I went through three people. Nothing happen. I ask for my money back they say no refund...

If Verizon did not have exceptional service, I definitely would not use this carrier..Let’s be honest: Verizon has the best service a carrier provides and offers the best promotions on the market. However…all I can say is be extremely cautious when placing orders with Verizon.. especially with high dollar items..I have been with Verizon for almost 12 years now and have never been so distressed over the current situation I’m in now. I preordered the iPhone 13 pro max and was super eager to know the phone was expected to come through UPS on the delivery day. I waited all day for this phone just to be told Verizon messed up my shipping information and tried to update the address over three times since the package has been in route. I never once authorized Verizon to do so which made me extremely confused.

This is by far the most horribly run Company in the United States. I have come across side hustle kiosks that had better business systems in place. Verizon is the definition of complacency. God willing a true champion of the customer steps up soon to put this political monopoly out of business.

It's been only since the e1st and I am really questioning my decision. I left Sprint after 12 years of wonderful service. Customer service is a 10+ in my book. I have always been treated with the best of care. Very attentive to my requests, AMC never had to wait on hold for any length of time. Today I had some questions for Verizon and chatting with them is a joke. The response time was ridiculous and so I thought I'd call. When I was given an estimated time to wait 21 to 25 wait. It was 2 hours and finally hung up!! Funny now what I'm going to do. I feel sick. Just switched and really regretting it.

If you want a reliable cellular service that plays nice with other providers and allows wifi access to services...keep looking, Verizon is not the service for you. The ONLY way you can use your phone as a phone is to be connected to a Verizon tower. That's right folks, no roaming, no wifi calling, no wifi texting, no nothing. You know that cheap service they sell at Walmart? Far better than Verizon. Save your money and go AT&T, T-Mobile, etc.

Verizon is the strongest service. Especially on the go. I've been in some pretty remote places and the signal has always been excellent and lasting. As matter of fact in many cases my Verizon Wireless phone was the only one that worked out of several other cell phones with other providers. That's why I believe they are the best and strongest that a person could buy. Thanks Verizon Wireless for always keeping me in touch. Sincerely and satisfied, Donovan C

I was on the phone with Verizon for three hours today. I was disconnected. The call dropped. Nobody called me back. I was on hold the majority of the time. Every person could hardly speak English and I’m calling from the United States. I was calling about loyalty since I’ve been with the company 15 years and there were no loyalty benefits for me according to their customer service. I’m under contract with a phone that I could’ve paid cash for but they required me to sign a contract for two years to receive the discount. The phone no longer holds a battery but I’m still under their contract and there are no options for me upgrading without paying. There is no refund. No accommodation for the fact that the phone is no longer working properly and still under contract.

I have heard so many great things about Verizon Wireless, I wanted to give them a try and get my home internet. Delivery was on time and on par with what they had said in the initial sign up process. We receive the equipment, my companion sets it up. Lo and Behold, it doesn't work and also my account has become nonexistent. I am on hold with them as I write this, and I am LIVID. The 1st phone call I got passed around by 4 of their customer service reps. All I needed was some tech support so that I may resume my life. Literally, 4 people.

We did not know we should have gone to Verizon Headquarters. Went to a third party store. Six trips to the store, over 5 different calls to their support, a total of more than 6 hours spent on the complete incompetence. They actually lied about the plan we wanted. Charged us for six line lines and we have two. Did not tell us many important conditions about our phone plan. After three months and so so much money we dumped them. Please please do not believe their commercials.

I wish I can give Verizon customer service -10 stars, My business is suffering since last two months without a landline because of their error, no one wants to help, everyone just transfer the call, no one wants to help. I am suffering losses due to their negligent agent, still without a phoneline. I don't know who can help. Don't know who can help.

I am currently on a plan that VZW created for senior citizens called "Unlimited 55+ Loyalty". Apparently Verizon decided they no longer care about seniors, or the fact that they may be on fixed incomes. PLAN DELETED! New Plan - 50% higher per month per line. FIFTY PERCENT! That's not a minor bump - it's HUGE. Better yet - should you need to make any changes to your account (let's say your current phone dies) - welcome to the *NEW PLAN*. NICE. This is plain and simple robbery. Punish the old folks - there's a business plan for you. I have been a VZW customer for over 15 years. I will be leaving as soon as I can no longer remain on my current plan. You won't squeeze one more penny from my budget. NOT ONE CENT. If I could give you ZERO STARS I would.

After spending 2.5 HOURS on an online chat with a LIVE person, who claims they are not able to physically call you to chat, but can only converse online. I got ZERO resolution, and never got the representative's name before we got disconnected and some new robot came on saying "How can I help you!?!" She spent 2 hours assuring me that my iPhone trade in will be credited, after I received an email from Verizon Wireless stating that because the back of the phone is cracked, it does not qualify for the trade in program. Their website clearly states that "Old and damaged trade ins accepted."

Tonight I logged into my account to pay my bill, which was due today. A past due notice popped up along with a threat of a past due payment being posted to my account! IT WASN'T DUE UNTIL TODAY. I went into a chat session, and the chat rep stated that these notices have been appearing all along - NO, THEY HAVEN'T. Later in the same chat session he stated this is a new policy for Verizon.

I have been a Verizon customer for 15 years and the service has never been worse than it is NOW. I barely get 1 bar through the day and evening. Customer service has informed me that this is due to congestion. Congestion all day and night every day and night? This is totally unacceptable. The suggested solution per management at Verizon is that I pay Verizon $40 MORE per month to get at least a 4g LTE service that will still apparently be subject to congestion on the Verizon network. Wow, I am extremely unhappy with Verizon and am for the first time searching for a better company to give my money to.

I have had Verizon service for over a decade and loved it. In the last 6 months their service has declined significantly. Then they started overcharging me for data. Every month I would get a notice that I used more data than I had which is impressive since I work from home and am on wifi all day long. This month I was 6 days into the cycle when I ran out of data. How is that possible? I called and they said they would change my plan - they didn't. I got a data notice two days later. So then I just went to AT&T but only moved over my phone and not my iPad service.

My husband and I have used Verizon for more than 15 years, maybe 20!!! A very long time!!!! We went to the Verizon Store in Sherman TX to get help pairing my brand new iPhone 12 to my husband's truck. A very sarcastic, rude rep said they were not allowed to leave the building!! She actually refused to come 12 ft to my vehicle. I have needed help with this same issue before and have had excellent service with the Verizon store in Paris Tex. and btw the rep in Paris left the building to go to my vehicle To help me! So that isn’t a “hard” rule!!! I am super pissed at the Sherman store and would never spend another dime there!! Seriously thinking about changing carriers. To be treated this way after being a loyal customer with Verizon for many years is astounding!!!! Very disappointed customer.

You go to store. They say you need to make an appt even after you called the store... It took over 3 hours to get my moto razr to get activated... So many reps are not at the level to resolve issues. I traded in my iPhone and they got the phone but I got no email acknowledging they got my phone so now I have to call back and get this issue resolved.... HORRIBLE and they kept sending me emails saying how great they are.

I am a heating and cooling tech who relies heavily upon my phone. I get a lot of calls daily and text. I get more calls and text from telemarketing and scammers than I do for work every single day sometimes 1 or 2 am and I can never get live help at night or weekends. Crappy service for the price on 4 lines. Only reason I stay is service works most places sometimes.

Basically my friend is having issues with Verizon support team. He got the run around and was told to call somebody but then was told they can't provide the info. This is the WORST by far experience. I will never ever recommend this company even if it does have decent service for phones, the way they treat their customers is below what I would call poor. We are both very disgruntled from this, and I hope anybody else who gets this company gets out sooner rather than later. Good luck and may you all have a safe day!

We've been with Verizon from the beginning and are shocked and appalled at the service. Techs are not Trained and if you don't give up and are willing to spend hours on the phone you may get lucky and find an actual tech Trained and experienced and they are shocked by the advice I was given and the extra work and damage done. No one at Verizon wants to get involved. They just keep apologizing and raising our rates. They raised the insurance rate but many things offered are not available in our state...then why are you charging us for this. We have waited 2 hours to get a tech and even one ridiculous to get an insurance claim. Try Spectrum or a different utility that uses Verizon towers but actually had a customer service department

I been a customer of Verizon for 15 years (Alltel) and never had that many issues until last October. Calls been dropping constantly, unable to send out pictures or text messages. One time they said the tower was down, but the issue has been ongoing for almost a year. Every time I call I get excuse after excuse. The person who I spoken to recently told me I should switch my service because they not going to fix the issue as there aren't any towers in my area. So where did the tower go to? They're rude, condescending and don't try to fix the issue. Also seems like my bill goes up every year as well with no improvements.

I have had my service disconnected on all three of my lines multiple times because of a "past due" balance which I have already paid. The Verizon website will not even allow me to sign in because it says that my phone number can not be found. I swear, this has been the worse service or customer care that I have ever experienced. On top of all the money that I pay, this is an inconvenience that affects not only me but also my partner. When I even try to call customer service, it takes so long to even speak to an actual person and not a robot. I have not even made a full year with Verizon and I would not even like to continue my service at this point. This is just sad, especially at this point during COVID when all of my financial resources are very limited. Just SAD!

After getting several Verizon Wireless “Special opportunity: We're inviting you to upgrade and get a new phone” emails, I went to the local Verizon company store to look at the phones being offered. A Verizon rep told me that another phone could be substituted, but couldn’t tell me if it would work overseas. Called *611 for Verizon tech support, they couldn’t tell me either. Spent considerable time researching it myself, went back to the store to sign up and then was told it wasn’t available under the “Special opportunity” after all.

After years of customer loyalty my family switched to another carrier with better coverage. The process to drop Verizon like they drop my calls took hours. Finally, after many arduous hours we were all disconnected. Weeks later we receive notice that Verizon is still charging my elderly mother (who is on a fixed income) $100 per month for a number that has been disconnected. Not at all happy with any company that steals from the elderly.

My bill is supposed to be 85 per month with tax and another 53 for the phone. The last 2 months my bill has been way over that. You call in and tell them you are being over charged. They don't say sorry and fix it. They explain why they are charging you more than you agreed to and expect you to be happy they billed for things that are supposed to be included. I have been with them for 20 years now as a loyal customer. I left them yesterday. The billing is never right and I have issues all the time. I also have issues with service.

I want to start off by saying I have been with Verizon on and off for over 10 years. They used to be great, but no longer. My phone says not registered on a networks so I can make or receive calls or text. I called 4 times this morning. Could not reach a live person. I tried the chat. The first person Ed never responded in the chat from the beginning. 2nd chat, CSR would go missing for minutes at a time without notice. Then in the process of troubleshooting he had me Reset my network connections. What he did not inform me of is that it would DELETE all my saved Bluetooth and Wi-Fi networks. I have many paired Bluetooth devices, from Samsung watches to my Tesla to speakers and headsets to my cycling computer. Resetting those means I lost all my connections. I lost watch data, watch faces and have to set up 3 watches from scratch, a 30 - 60 minute process each. I have to pair my car before I can drive.

I ended my service with Verizon Wireless today. I was previously with AT&T and had poor cell service so I swapped to Verizon. I went to my local retailer and they ensured me that Verizon service would be much better in my location. He was definitely wrong. Within the first week of having service with them I knew I had messed up. I couldn’t talk on the phone in my house and I would have to stand in certain parts of the yard to have service.

I added a new line but received 2 new lines. I was told by 2 different reps that it was removed. It was not and now they want me to pay for their error and they say it will come off later. It takes an unacceptable time to speak to a representative unless you are adding services. The representatives I have spoken to are nice but they tell me the line and fees are removed and I will be contacted and the line in question and charges have not been removed. I have received no contact. Only me reaching out. I should not have to pay for an error Verizon made. I have spent WAY too much time trying to remedy this. I have been with Verizon for many years and always keep my acct paid. This is unacceptable.

We were convinced by Verizon to pay the $1500 to end our contract with AT&T under the promise our service would be better. Not only can I barely receive phone calls anywhere I am also barely able to receive them at my own house. My phone will say I have full cellular and WiFi and will just drop calls out of nowhere. Not only that, but they sold us malfunctioning devices that display the wrong time multiple times a day which I’ve never even heard of happening on iPhones before. Appalled at the amount of money we had to spend to switch over to them and what we pay monthly for the absolute worst reception I could imagine. AT&T was bad, but they are TERRIBLE.

Trying to call them about removing our credit card from file as we recently switched carriers to T-Mobile. Cannot get a live person on the phone to complete request. They charged our final bill ($1500) without permission or sending us the bill for final review and agreement. They are blaming the holiday for not having enough staff. Funny I just called T-mobile for assistance & had customer service (live person) on the line immediately. We also were extremely unhappy with their service in comparison to T-mobile. Absolutely no comparison.

Verizon wireless: here we go: I thought I will be the last one on earth to deal with Verizon, as long as we have ATT, Sprint and US Cellular. Dealt with US Cellular for over 14 years until they were bought out by Sprint in Chicago. Dealt with Sprint and was very satisfied until T Mobile bought them out. And I do not like T Mobile and will never deal with them viewing their reviews.

I have never dealt with such incompetence. My bill was promised at one rate & despite MONTHLY customer service calls - still not right. Never received gc. Can’t block numbers - never, ever would recommend.

I will be clear. This is not directed at any retail store but simply Verizon as a whole. DO NOT sign up for anything at Verizon. You have been warned!! In April 2021 my son traded in his iPhone for the new 12 because they offered between $500-600 for his old iPhone (I think it was a 10). He promptly took advantage of this and mailed in his 10. After several weeks - Nothing. Called on 6/1/21 and they stated they have confirmation of receipt but could only now offer $295 with no reason why but may take a while because of delays due to Covid. They would give a credit.

My mother passed away in March of this year (2021). They were charging her credit card and I didn't know. When I tried to call to get a refund, they would not refund the past months that the phone was not being used. I have had Verizon since I started using a cell phone and they can't refund me $120... are you serious. I have had the worst 5 months of my life, and this one little thing could've helped me to feel a little better about life. Why can't companies see that these little things matter to people?

My husband and I left our telecom provider to join Verizon during their Black Friday promotion. We got new iPhones that were back ordered due to color. We said no problem. Trade in value for each of our phones was supposed to be close to $1000 with the deal they were offering. With that we also got our kids 2 Apple watches. At that time they had Verizon Gizmo watch. The person selling us the items told us he would disconnect the kids current watches and the new watches will have a new number. So no problem. I took his word for it. We get the watches. Great.

Verizon bounces you around and doesn’t actually work to resolve issues. I thought that Verizon was supposed to be a good company but they aren’t. At least for me it was horrible. I left and went to T-Mobile and have better cell service and for less money. The customer service is like night and day between these companies with Verizon losing badly.

To whom it may concern I have been a loyal customer, Verizon wireless. They say broken or Damaged phones. You can trade in your phone. That is a complete lie. My phone is not broken. I simply wanted to take advantage of this deal. I was on this company's website looking For a new phone. Valued my phone at zero {Sonim xp8}. I bought it from Verizon... My point Is This so called promotion is **. I do not owe Verizon one cent. The way this company Treats their customers is not acceptable. Without customers where will this company be..The Person in chat would not even speak with me about this. This is not the first bad experience With Verizon.. a rural area only Verizon works here.

They are suppose to give us $10 off per month for auto pay which we’ve done for 20-21 months now, and we’ve been overcharged instead or approx $200-210 and I can’t get anyone to correct it. I’ve spent over 10 hours in the Verizon store and on the phone (talked to about 10 different reps) and keep getting no one to correct the problem. This company is crazy!

We live in South Ocala Florida. Our signal strength is very poor. We have to use our WiFi to use Verizon. When the power is out there is no using our cell phones. Have talked to customer service and there is nothing they can do without building a tower in our area.

I have been with Verizon for about 20 years. I have had their family plan and currently have their single plan. Although their prices tend to run higher than other mobile companies, I don’t have some of the same issues that my friends and family have with coverages, etc. I tend to have cell coverage in places they do not, including in countries outside of the US. When I do upgrades, the process is super easy!

I lived in the Pocono Mountains, PA for 3 years. At the time I had a T-Mobile account. I could not get service, a signal, nothing unless I was in down the mountain in a more densely populated area. It was very frustrating. I had to use my friends' cell phone who had Verizon accounts. I finally switched to Verizon Wireless and have been a customer since 1998. I have not had any issues receiving service. THANK YOU VERIZON WIRELESS!

My mom lives in the redwoods whose phone I pay for. Have never had any problems with her service 800 miles away from myself. Great service and reliable for her living on her own. I would recommend Verizon.

To contact anybody for your account you need a PIN #. Nobody was able to assist providing it, in person or online. Customer Service personnel is very limited on their resources, not able to assist. Supervisor’s not available. Not able to access account online or on chats without a PIN. Simple support with IPhone was not provided.

They have become a non-caring corporate business. We get roughly 2 MBs of speed on our unlimited plans now if we are lucky; lots of times it's less than 1MB. Text messages have troubles going through! This is the whole area we live in. They say, "We checks and nothing is wrong" after you spend HOURS trying to get a live person to talk to. The chat service they try to make you do is ridiculously run by staffers that flat out lie to you to get you to feel as if they care. The 18 lines I pay for are leaving for better service!