Verizon Wireless Reviews

So this is pretty simple. I lost my a parent. Had to pay for the final expenses. Have been with Verizon for about 5 yrs now. Never ever needed help. This time I did. I called. Asked for an extension until the 17th. They said yes. Today they turned my phone off. Can't reach anybody.. and that means anyone. My siblings, my job.. My anything. You made an already awful time. The worst time. Thank you. The way you treat loyal customers is awful. I can see what everyone is looking to go elsewhere.

Representative was rude, put me on hold and called another extension but was talking to me whole time while trying to get a payment arrangement to keep from going to collections and can't understand anything.

Verizon, I have been lied to over and over I have emails, call records, chats etc. I have had to unfortunately make some payment arrangements. I have been promised my service was secure. I have been told if. Pay a certain amount and call back to set an arrangement with a debit card my service would be turned back on. I even asked the financial services if he was for certain and he said he would put notes in. I have had emails sent chats that my service would not be interrupted. All o have gotten is lie after lies they don’t want to help they don’t leave notes and they don’t care if you have emails from other financial services agents guaranteeing your service is not going to be turned off. But you cal get lied to over and over.

Suddenly, callers were told my number was no longer in service when I was in airplane mode or my phone was off. It's supposed to go to voice mail. In FOUR HOURS of calls to Verizon business, I got "I'm sorry, you can't make calls on airplane, just turn it back on;" "that's the way it's suppose to be and has always been and is with every carrier;" "give us every possible piece of personal information you possibly can, over and over, in slow motion, and spell every word;" and "the notes from today indicate that you don't know how to use voicemail and keep calling us because you don't know how to use voicemail. Let me teach you how to use voicemail;" and so on.

I switched to Verizon Wireless from AT&T business after horrible experience and services with them. I was counting on a smooth transition to verizon wireless with purchase of two new iPhones and new service on promo plan. Everything fine up to being able to pay bill or logon to account. After sitting on the phone after 6 attempts and 3 hours wasted time waiting on hold, I'm now locked out of my account with no current or anticipated resolution. This was the very reason we left At&t only to have same issues all over again.

I am going through a terrible experience. I was shocked when I got my first bill amounting to $514. The account was highjacked with all sorts of fees that were NEVER discussed with me prior to transferring my family phones over to Verizon. I never signed anything and I was not told I was going to be charged fees for transferring, activation, etc etc. I did not have access to my online account till a month later so I was not able to see anything relating to this bill. The personnel in the store did not mention any fees and neither did the customer service reps I spoke to in the phone. This is robbery. I don't know how this is even legal. Stay away from Verizon. They conduct dishonest business.

I had subscribed for Disney bundle plan with Verizon for over a year. They were not able to get it to work with my account despite my outreach to customer support team. Finally they resolved this - after 1 year but refusing to refund the loss I have incurred for 12 months now. Very disappointed. Been a customer with them for 10 years now! Looks like customer loyalty does not matter.

I had an iphone 13 I was paying about 90$ a month with apple one and the service. Verizon had a get an iphone 15 on us with a watch and a pad. I put in my phone info. When I went to check out the phone said 0$ a month for 36 month. The series 8 was backordered. After speaking with Verizon I put an se on there to return right away to keep promotion. I was charged 117$ in activation and taxes. The day I receive the phone I send in my old phone and return watch unopened. From DEC 28-Jan2 I'm charged $227 then Jan 3rd to Feb 2 $140 then next month 180. They finally agree to give me the series 9 watch for free but I call a few times every month about watch and I ask for a supervisor. I am denied. Instead I get tolds this will be the last time. I am being billed for the SE watch even though they received it back and for some reason no one can remove it, they can not explain how they came to the bill amount and tell me I'll get discounts on next bill. Anything to push it off.

Need paper copy of final bill and unable to receive. Yes, I understand I could’ve printed prior to closing account, but didn’t realize I needed it until later. Now advised can get copy mailed, but never came after 17 days. 2nd request today through customer service, but they will not help in any way to get a copy besides mail. If I don’t get will lose reimbursement for switching phone service. Had to switch for lower price thru another company. Fixed income and downgrading all my utilities due to increased overall prices. Sad they refuse to assist customers, especially us older ones with less experience with internet savvy.

So, On 02 Mar '24 I purchased a phone online; I paid the extra money for two day delivery. Between Verizon and UPS something went wrong, and after five days of drifting around, my phone was "returned" to Verizon's Fort Worth warehouse. I was never informed of this; Verizon's website shows my order status as "delivered." Well I spent 8.3 hours between online automated chat (which is totally worthless), online chat with a rep (pretty much totally worthless), and four different calls with reps. Two were worthless; one was dropped; one was helpful. And two trips to Verizon's local Hub store.

After a bad review from me to response to an internal review that sent out from the Verizon Wireless to the customers, I immediately received a letter from Verizon two weeks after my bad review to let me know the monthly premium will be raised almost $20 dollars per bill. I have no idea what is that all about, what does it cover? Why so much increased!!?? I got stuck with Verizon Wireless due to the new phone offered with monthly payment, and they are Verizon phone so they will be useless if I want to switch the phone company. I am sorry for the Verizon company, I used to trust the brand a lot, but they really disappointed their customers. No wonder it is going down the hill.

The deal was made on a recorded call that I pay $150.40 for an iPhone 13 now, and my monthly bill does not change. The $150 was NOT a down payment. They promised me on the recorded phone call that my monthly bill will stay the same. I paid the $150.40 and my monthly bill went up $15/month. That was not the deal. I called them and after being on the phone with a supervisor for almost 2 hrs, she said she would try her best and call me back in a day or two. So, we'll see. I just hate being lied to. And it doesn't matter the initial cost of the phone. What matters is the deal that was eventually made on the recorded phone call.

I got my granddaughter a free Verizon phone when we signed up for a plan. After a few months they charged me over 900.00 for the phone. They claim I cancelled my service and then reinstated it on the same day so I made the free phone null and void. This never happened and I’ve been on customer service for hours getting the runaround. I despise this company.

I am deeply infuriated at the appalling experience I had with Verizon. Not only did they scam me out of a substantial amount of money, totaling nearly $2000, but they also showed a complete lack of willingness to provide a satisfactory resolution. Beware of engaging with Verizon if you value honesty, fair treatment, and reasonable customer service. To provide some context, I had been a loyal Verizon customer for several years, entrusting them with my phone and internet services. However, I recently encountered a situation that exposed their true colors. Verizon made a grave mistake, and instead of taking responsibility and rectifying the issue promptly, they chose to further inconvenience me and penalize me for their own blunder.

I have been a long-term Verizon customer until today. They told me that they were giving me a thirty dollar a month credit each month on my bill because I was a long-term customer and I am disabled. And they don't offer internet in my area. I have to hotspot to my TV in order to watch it which is all I get to do now since I am disabled and confined to my home. My bill was supposed to be a straight $108.71/per month and they have their recording my call to back that up. But they went back up on my bill to $143 and my hotspot, for which is the only way I can watch TV. Reception sucks.

I am very upset with Verizon at this moment, which is why I am reaching out to the corporate office. I have been a Verizon customer for over 20 years & I have Fios since 2007. I went on a birthday trip this past January 2024 on a cruise to the Caribbean. I called Verizon before I left for my trip asking what I should do so that I would not have a huge phone bill when I got home. I was told that I could pay an additional $10.00 a day to have internet, data, & make phone calls. When I got home there was a phone bill of 707.83, I called & was very upset about this bill. I was told several times that there was nothing they could do.

I bought a broken phone from Best buy on the 17th. Cancel the service with Verizon on the 20th. Only had the phone for two and a half days and they sent me a bill for $125. Call Verizon. They credited me $75 and charging me $50 for having a phone for two and a half days. That is sad. When I called to have the phone deactivated on Verizon side, but because of the notes and the computer they were able to give me at least $75 credit but leaving me with a balance of $50 for having a broken phone for two and a half days. That's sad. I will never ever want to deal with Verizon Wireless again. Point Blank.

I went to Verizon store in West Plains, Mo to get a new off of Verizon, the sales rep said if it doesn't work where you live, bring it back, no cost. It didn't work, took back. Now Verizon wants $278 dollars.

I was having trouble with the Internet quite often so I got a new router recently. It’s worse than the first one I had. I cannot tell you how many times I have to either call or use the Verizon app which most times doesn’t help to get my Internet working. I have to do this about every two days. If I get three days without interruption that’s a miracle. People are very nice of Verizon but this whole thing is baloney. There are some days I can’t get it back at all unless I want to spend an hour on the phone. If I could have a better service I definitely would. This service absolutely stinks.

Beware of Verizon. They are the worst company to set up for wireless, they will rob you in your face!!! They lie to get you trapped in their services and will not help you at all when their services do not work out for you!!!

S22 Samsung phone quit working. Would not connect to Verizon network service. I took it to Verizon store 3 times. They installed a new Sim card and the phone still would not work. They finally told me to file it under my insurance after I was without the use of my phone for almost 3 weeks. Verizon sent me another phone. I shipped the non-working phone back to them via UPS. There were no damage whatsoever to my phone when it was shipped. Verizon sent me a bill for $492.00 claiming my phone was damaged when they received it and they could not give me any credit on my bill. I spoke to Daniel, the supervisor and the customer service representative, Anniticia and they both gave off the negative vibes of, "OH WELL, NOT OUR PROBLEM."

Company can not be trusted.

I have been a Verizon customer for over 9 1/2 years. I have had several phones, tablets and a Galaxy watch. My bill started out at a affordable rate in the beginning then slow climbed to an outrageous rate of almost $400. THIS was after I had paid off all the phones, tablets and watch. I had less than $100 on one phone. I downgraded all my plans and had basic service. I had been doing split pays to try to keep my service. But I just couldn't keep up with the way they charge you "one month in advance". A month you haven't even used yet. So, my phones were temporarily suspended.

While working for Palm Beach County I needed a reliable cellphone service after trying numerous services and cellphones, Stumbled upon a Verizon with a Kyocera Dura Force Phone. Never lost, or had interrupts service while using this type of phone, meanwhile a iPhone lost service in too many places in the county and I returned it in 3 days, So I believe it was the phone itself that guaranteed me smooth connection.

I just recently cancelled my family plan with Verizon given the increasingly expensive monthly bill, and also the awful cell coverage (always LTE in areas they claimed would be 5G). Having moved over to Mint mobile which is 100% better in both coverage and cost, I discover Verizon continued to take $137 illegally for a month of service we were no longer customers with them. In addition to this, they began claiming I owe $255 for two cell phones we bought when we signed up for the family plan, at which time we explicitly told the salesman upon purchase we did NOT want any contracts or outstanding fees tying us into a monthly plan.

Verizon was offering iPhone upgrades and would pay off current balance of my phone. Had to mail my phone and have evidence it was received. Now they are still charging me for the balance even though they received my phone which was working perfectly.

Buyer beware, Verizon will actually raise your rates when you’re not looking. They will promise you a price lock and then all the sudden you’ll get a bill for double.. And they’ll say “we’re so sorry” and then argue with you for months to try to fix it. Eventually you’ll get somebody to give you credits to get some of the money back, but nobody actually fixes the issue.. It went down the tubes after Alltel. No one’s actually interested in fixing the issues. Just raising your rates or trying to sell you something. Shame on them.

I traded my Iphone 13 Pro Max, which was paid off, for the 15 Pro Max on November 30, 2023. Verizon offered me $830 for my Iphone 13 Pro Max. The balance on the new phone was $360 that I would paid over time at $10 a month. When I traded the phone, Verizon gave me a contract that did not reflect my trade-in value. I asked the representative why $830 trade-in value wasn't reflected on the contract. She told me it's because they haven't received my phone and don't know what condition it will be in when they get it.

Verizon support team lacks training! I called to make a payment and the woman I was on the phone with was helping me with my payment and in the mitts of the call she told me I qualify for a credit and said I can get an iPad and or Apple Watch Ultra 2, I told if the month costs isn’t much more than yes and she said it would be 40 in total more a month for both.

I am a Senior Citizen, 65 yrs. of age, about to turn 66, I have asked Verizon on several occasions to give me the Senior discount, for some reason, I was told the services I received is not qualified for Senior Discount. Well today, was 1 of the worst days, I had with Verizon, I called them early this morning and spoke with a nice gentleman name: Dwayne, and he told me the reason why I phone was so slow, and getting hot was it was overloaded, and I needed to upgrade, which I agreed to. I ended paying them $128.53 for last month's bill, and the $40.00 balance I owed on the Samsung Ultra 21, and the taxes on the new phone. My total bill was $249.00, and some change.

I have been a loyal customer for 20 years, bill paid early or on time every month. However, I just had eye opening experience with Verizon that let me know they do not value their customers. They are about the more about the money. It is not a company I plan to stay with much longer. I went out of the country and got a text message about $10 pass to use my phone. I was under the impression that it is the way I would be charged. My husband who got the same message and it worked for his phone. But they charged me international roaming charges that if I knew it was happening I would have never used my phone.

Verizon Cons: Does not honor company discounts on unlimited plans. Sales people have carelessly told untruths, which Verizon refuses to rectify even as a basic compromise. Customer Service is unhelpful. Billing is intentionally unclear so that they can take advantage of customers. Very expensive. Verizon Pros: Reliable coverage, if you don't care about the above.

Went on Black Friday sale and they told me everything they wanted me to hear to sign me up..and when they say and show on tv any Apple or Samsung phones you can trade in any shape and any condition. It's a big lie. You have to ship them to Verizon and was told my phones was accepted for trade in..and they were fairly new..and when I shipped them, they sent a email saying they didn't and said they were only giving 5 dollars in trade..so now they phones I was promised were free after trade wasn't...and I was also told my monthly bill would be 230 a month..well that was a lie also..it's over 500 a month for 3 lines..I was only paying 140 a month for 4 phones with AT&T...so I'd stay away from Verizon and their deals..because all they will do is lie about it all.

I purchased a new phone via Walmart through Verizon for the Black Friday sale. When I received my phone it overheated so I called Verizon. They said not to worry because it was in the 30 days so they will send me a new one and I will return the defective one. The lady told me the only charge would be tax and it would be refunded once they received my old phone. I received my new phone and returned the old one as discussed. Then all of a sudden they start charging me for a new phone at full price. I had already paid in full for this phone.

I have had a very disappointing, frustrating, and ridiculous situation happen today. I added international calling to my plan for my vacation to Europe (in October 2023), what I thought I signed up for was a 30 day subscription on my bill. When I got back I expected it to no longer be on my bill, however, it continued to be charged to my account. I went to the Rochester NH Verizon store (which is the closest store to me and it is 30 miles away) they were very helpful and able to cancel my international plan and get me a refund for the extra month charge.

Had a problem with my phone not being able to swipe and retain my previous page. Contact the tech support who was outsourced and was told to reset the phone but not to factory conditions. I did so and all hell happened. First it deleted my call filter. Then deleted my SIM card. Now I have no cell service on Wi-Fi or Verizon lines. Contacted tech support through email and was told they would call me tomorrow to solve the problem. The fact that my phone says the SIM card is not working and I have no cell service whatsoever seems to go way above their head. As much money as Verizon making they should not have to outsource their tech support to a third world country who reads from cue cards.

I been trying to get in contact with customer service for days. Automative keeps hanging up on me and I can't even log in to account because someone made a mistake on zip code. There is no other way to verify account. It's been a headache. They don't operate outside of business hours. I would not recommend this company to anyone.

In October/2023 I received a text stating that Verizon LTE Home Internet was in my area and was offered $200 Visa gift card or a home pod. We choose the gift card so we could apply it to our bill of now 4 phones, 2 watches and the home internet. I was told that after 30 days I would receive a redemption email, I called a few days after 30 days and then I was told no it had to be 65 days, I called after the 65 days and was told the promotion ended before my 65 days and could not be offered, I stood my ground of how was that my fault, so the rep "escalated" my request it would be 5 to 7 days.

We pay for our service & phones! Calls drop, can’t send pics, texting don’t go through, we changed to Verizon because heard it good service. Well hasn’t been good since moved to our area. I call Verizon customer service, they have nothing to say

I have been with Verizon for multiple decades. I am going to find a new carrier once my phones are paid off. There are so many problems with this greedy company. Where to start? They are trying to save money by sending help calls to foreign places. I needed help last year with a very simple problem. I spent over an hour on the phone. All I wanted was to switch phones with my two different numbers. One had a sim card and the other was a newer phone that did not. The people I talked to insulted me and kept threatening me. They threatened that I would have to pay for my phones all at once instead of monthly because I was trying to do this... I knew they were confused but they Just didn't understand. They were downright hostile though. It was crazy. I had to hang up on them.

Ordered 2 apple watches at Christmas. They had to cancel and resubmit my order. Rep said it would not be a problem. Well, they double charged me on my bill. It took them 2 months, my phones getting shut off, and still overcharged in the end. I was on the phone 4 separate times with reps for anywhere from an hour and a half to two and a half hours each call!! All 4 times by end of calls reps told me the issue was resolved and my bill would be fixed. Each time it was not. I'm talking overcharged 320.00, not a few dollars. Also, on with 4 reps on chat. Same thing. Torture. Fraud departments, billing, everything. In the end, I waited to pay bill because they were double charging me. They finally resolve it. 3 days later, waiting to get paid on Friday to pay bill, they shut my phones off!?!? Takes me hours to get put back on. And, they tacked on over 100.00 with no explanation!?

I've been a member of Verizon for a year and they have overcharged me for months for a gateway I had returned at least 6 months ago, and for a phone line which I never opened. I spoke to customer support over 8 times regarding this issue. Each phone call was over an hour long. I finally got them to reverse the fees, but they were on the verge of reporting me to the credit bureau for a mistake they did. Now, I'm struggling for them to reverse the charges of re-enabling a line, it was discontinued due to nonpayment of the original issue. Phone support is the worst. I do not recommend Verizon service to anyone. It's a waste of time and money when it comes to speaking to customer service.

I stopped in at Verizon Wireless today to pay my bill, and the customer service representative showed me that I had some perks on my account that I did not authorize which made my bill higher than it was supposed to be. I am going to switch from Verizon Wireless to another Carrier. Verizon Wireless is a rip off.

I had a personal account through Verizon, they talked me into a business account for my small business. After about a year, they talked me back into a personal account and said they can save me more money since I was just an independent. I signed up for a personal account. Within a year of me not seeing they were charging me $50 a month for a business account device that was not even on the account. It was left over on the one that was closed. I have spent countless hours on the phone with them with claim numbers and they still are unable to help refund me $650. I have never gotten such worse customer service in my entire life from any company. I am still with them today because I don’t know who to use.

It would help to have a psychologist and therapist before dealing with this company because they take it to the point of a heart attack. They make mistakes and tell you things that the next time you call, they deny and say they told you wrong and offer a different solution and you finish, come to find out it didn't happen, and get overcharged. Then it takes you several months to get credit back and that is if you do so.

I fell for this free iPhone 10 scam and a free watch through Verizon. At $134 a month for 36 months and a $408.68 unexpected balloon payment just 2 months into the 3yr contract. I might have continued with the service reluctantly if it wasn't for the fact that I hardly had any reception where I live and work! It is very frustrating when the signal just fades in and out until it drops the call! That is when I decided that I would just buy the phone and watch and switch carriers back to Boost Mobile that I had previously had.

Unprofessional and misleading staff at my local Verizon store. Also just received an increase on my monthly bill. No reason provided. Spent 25 minutes on hold and still no live person to assist me with this problem. Verizon clearly is aware of these issues and still they promote such business practices.

They increased my monthly service fee $10 (w taxes & surcharges, etc, maybe $11 to $12 per month). Told them I was on strict retirement income and needed to stay at the original rate- They said they could do it- They credited me the extra 10 bucks per month for the first month, but each month it would go back up again and I would have to call- Went on for 3 months and I kept telling them I didn't want to keep calling in and waiting an hour to talk to someone and they kept assuring me it was going to get done and permanently corrected, but it never was.

I bought a PS5 from Verizon. The controller is not sinking with the console. I Called and of course I got an outsourced person. I don’t mind but they never answer your questions but always try to sell you something. I reached out to their customer service chat and spoke with at least 8 agents. Everyone had a different answer, I wasted 2 months of my time. The outcome is that I have to return my device to Sony and they will send me a refurbished replacement. I paid for something new and now I have to send it somewhere else.. Plus of course they all try to sell me something. Customer service is the worst.

On 12/11/23 someone hacked into my account. They placed an insurance claim on my phone requesting a new one and added home insurance to my account. I received a text from Verizon that they were shipping a phone, so I was alerted that there was fraud on my account. I immediately went into my app and contacted customer service. I told them what had happened. They promised me they would reverse the charges and cancel the phone. That took 2.5 hours. Then on 1/12/24 I got a preview of my bill, and it was $94.03 higher than normal. The person from the month before did not remove any of the charges she just cancelled the phone. I still had charges on my account for the additional home insurance and a $50 fee for the phone that I didn't order and never received. I called again on that day. I spoke with a different representative, and he also ensured me the charges would all be removed.

Verizon Wireless used to be the best...but oh how far this star has fallen. Terrible cell data coverage, even with an unlimited plan that hardly gets used. The fact that I keep having to click something on the app every time that I want to do something to my plan from my laptop is not good; the fact that most times trying to "authorize" the action ends up not working is infuriating. Did a team of monkeys take over the technical aspects of this setup? I thought I was done looking around. Now, I've had it and will be very happy to find some other company to handle my wireless needs.

Verizon's coverage maps are extremely deceiving. Next to no cell coverage anywhere I go in my area even though the map shows full 5g coverage. When you reach out to them, they offer solutions that don't actually provide any benefit. For example, when I indicated to them this was an issue for me, they offered to send me a Network extender for my home. Unfortunately, the problem I experience happens away from my home and work. At home and at work, I have wifi connection which in turn provides me service so I can use my phone. It's when I'm out and about, relying on the verizon network when I have no connectivity. I pay too much to have a touchscreen landline.

A year ago I signed up for a plan for my cell phone, Galaxy notepad, and watch. Price was reasonable at about $123 per month, now they want to increase the charges $4 per line. $16 so about a 15% increase with two years to go! I will be finding a new carrier once this contract is completed. I've been a Verizon customer for 10 years and the experience has never been great, and the website a nightmare but sneaking in increases has cost them my loyalty.

The people who work for Verizon are hateful, rude, unacceptable customer service. You say a phone is free, but when the phone is trash, we brought it back. They want us to pay 250.00 for a phone that half works, and was suppose to be free. Never again will we use Verizon, terrible phones, terrible service!

I've been a Verizon customer for ~25 years, and they used to have the most reliable service. I worked in IT, and used several other carriers for work, so I got to compare them. Just 6 months ago, we used to all be able to get 5G service consistently all around Denver, but it has deteriorated, and has been several weeks since we could get 5G anywhere. Most of their systems have become unreliable: voicemails and texts don't show up for hours, and sometimes never. The MyVerizon app and website frequently fail and freeze up. I'm not sure any carrier is good anymore, but for sure Verizon isn't.

Scam artist!!!! Can't return the version 5g internet because these jerks are not willing to send us a box which is the only way to return the item, I've tried multiple times calling and speaking with them and still no god damn box and now!!!! They are trying to charge us for unreturned equipment, $200 dollars!!!! What is that. How unprofessional is this company!!!! You all have been warned!!!

I am only in month 5 with Verizon after being a T-Mobile customer for 15+ years. I ended up at Verizon because they were offering lower monthly bills. This is where it gets bad. Verizon was very quick to snatch me from T-Mobile without explaining the guidelines. They told me it was easy to transport my phone number (which I carried for 9 years) and they would even call t-mobile to take care of it. They did not explain to me how the process works. So after calling T-Mobile to take my phone number, everything went wrong. It wasn’t until that point the representatives were honest with me and tried to down talk T-Mobile and how they are strict with transferring their services. So now my phone number was in limbo, T-Mobile was going to charge me $400+ to switch back, and all Verizon could do was apologize for their error. They offered me 2 lines with 2 phones for $50 for their “mistake”.

I've been a T-Mobile user since I bought my first cell phone two decades ago. I was very loyal to them and never had even one issue with my service throughout the years. My only minor complaint with T-Mobile would be the voice quality when making calls but honestly calls for me have become obsolete with everyone I know preferring texting instead so I really didn't care that much about that.

Prices are high and constantly getting SOS on my phone. Attempted to call Verizon and no help whatsoever. Called Verizon to get accurate information about transferring services to another carrier. Was told I would pay about $120.00. Transferred services to AT&T because I needed my phone to work properly. I get a bill from Verizon in the mail for $650.98 without a detailing of what they are charging me. Can’t log into the Verizon app/account. Spoke to Verizon rep Javel and manager Sayini who didn’t care to make things right.

I was a victim of identity theft, which Verizon protected the identity of the thief. I have spent months getting this removed, including a letter from Verizon stating it will be removed. This is all from Verizon, but now they can't "see" the letter they sent me nor do they want to even see it. At this point I think Verizon is the one opening fake accounts and writing letters saying they will take it off. They have no intention of doing anything except protecting fake accounts and straight up lying.

My review of Verizon Wireless customer support? One star. Terrible! No one knows what they are doing. I have been a loyal customer of Verizon for 20 years. The customer service is awful! I would happily cancel this service!!

I was lied to by multiple agents in person and on the phone over the course of 6 months. They added things to my plan without my knowing and increased my bill by over $100 a month. When I terminated my account, they told me over final bill was $800, but sent a bill for over $3000!!! Worst company ever.

This company allows people to open accounts under your name numerous amounts of time. When you call the fraud department, they are sometimes clueless and will tell you they handled the situation, however, their collection agency will text and call you every day.

I would give negative 100 stars if I could, NEVER USE VERIZON ONE TALK. TERRIBLE - over 30 days and still not even a reply from sales, support, or customer care. I will be posting a negative review EVERY DAY UNTIL I GET A REPLY. I WILL BE VERY BUSY.

Verizon does updates on the OS every couple of months but they also download addictive games I don't want on my cell phone like Candy Crush and Royal Match. I have deleted the games multiple times, they show back up on the next "update". Verizon does not have the right to force these addictive games on people. I thought I owned the phone.

Trying to reset pin #, # of tries exceeded. 24/7 live customer service not available. Refuse to use "chat" or "virtual" assistant. For $ I pay after being 20+ yr loyal customer I certainly have never received "existing customer" as they give "new" customers". I just want the phone and plan paid off so I can go elsewhere like the rest of my family. Comments and reviews are sent to customer retention who won't do a thing to help. Can't wait to say bye bye to Verizon.

I have both phone and internet. Verizon is my only functional choice by my location, so I am stuck with them. You can't get access to your acct easily and sometimes it's impossible. They make it so secure it is impossible when you're in a hurry or on the road, the internet says unlimited but fact is it throttles down after just a few movies and eventually become so slow you can't even log in to your acct and make changes. Then if you try to call it even worse, voice prompts and strong effort to keep you away from a real person. I've been there over 2 decades and if you're a day late you get bombed with shut off notices and service interruption warnings. The customer service is the worst!!!!

I have been a loyal customer of Verizon for 11 years. The customer service is awful and do not even trade your phones in. There is no "the phone is on us", they make you pay full value. Then when you call, you get a foreign person that does not speak English and get the run around. As soon as my contract is up, I am so going to find another company.

It's been 2 months. No refund for a closed account. Said it would only take 5-10 business days which was too long 2 months ago. I call almost everyday then every week. No one speaks English. Big communication barriers and Verizon took many before approving my business account.

The worst service ever. They never resolve customer issues. Workers don't know anything about their job, one customer representative says one thing, and another says something else. Bad, Bad service. Calling them is a waste of time.

You gave me the worst stressful week. I lost two days' work. My texts and call service did not work. You locked my phone and delayed me leaving you to AT&T. I left because I was there a week and couldn’t use my service and I paid all that money to sign up for no service. We had you for almost twenty years. I separated the account for my business and you screwed me out of work for two days. My job requires me to receive a phone call to know where I’m working. Then held me captive. You locked my phone and I was stuck another week forced into service I paid for that I never received. I will tell everyone unless you give me my money back for a weeks' service that was almost 200$. I paid for three lines and my service didn’t work.

I've had service with Verizon for 2 months. Within this span, I have received 6 bills. The amounts are not the same nor are half of them correct, if there is such a thing. Their advertising for home internet combined with ACP is a complete farse. Verizon is active in misleading their consumers and extortion.

Fraudulent representation of Verizon 5G home and wireless service. Was told coverage with 5G would be comparable to Comcast and AT&T Wireless but coverage is very poor, incompetent customer service even at corporate store. Avoid this company - switched back to AT&T within two weeks. Did not give a no risk 30 day trial as I was charged multiple activation fees and exorbitant service fee for two weeks of coverage.

IF I COULD RATE VERIZON PREPAID SERVICES A BIG FAT ZERO WITH THE RIM KICKED OFF, I WOULD DO IT IN A NANO SECOND... - I am from a rural area and have difficulty finding decent service. Verizon was the best, I was told. Our community is so tiny that I would have to drive a few hours to travel to a Verizon center. By the time I get off work, they will be closed. I opted to order through sales via chat. I told them the phone, the pre-paid plan I wanted, etc. It took me over two-plus hours as I was constantly passed from Prepaid Sales to Post Pay Sales Department because someone severely messed something up. I finally called from my husband's phone and got a salesperson who easily walked me through it. I paid for everything.

I normally do not write a review but I need consumers to know about Verizon. We were lied to several times by Verizon, they tell us we can get a free phone, get to the store. "No we can't." Chat with customer service online, get a different story each time we chat them. Went to the store and was told if we came in could get an I Phone 15 for free, scheduled the appt, got there and oh wow the promotion ended at 00:01 that day, how interesting, then they wanted us to buy the IPhone 15 which our bill was already almost $200 for 3 lines. When we added a line back in November, they put two dumby numbers on our account, so we could get the so called phone free, well we were paying for two extra lines.

We cannot rely doing business via Verizon Cell Signal, all calls failed for past 3 days. The outage map is spreading across the country! Please fix your servers or let us fix them as your Cloud experts! Thank you!

Verizon Wireless consistently sends threatening messages to disconnect my service. I refrain from setting up auto pay due a previous experience with a payment being processed twice. Services sporadically malfunction with receiving "deer in headlights" responses when communicating with customer service on ALL levels. With what I'm paying monthly I expect so much more than what service is received...if there was another cell phone provider I would consider, I would happily cancel this service!!

My review of Verizon Wireless customer support? One star – and that's being generous. For over a month, I've been locked in a maddening loop of dropped calls and dead ends, trying to resolve a simple issue. Each time I think we're close to a solution, poof! The call disappears into thin air, leaving me more frustrated and helpless than ever. It's almost as if dropping calls is Verizon's secret weapon. They wear you down with endless loops, hoping you'll just give up and stop calling. But guess what? It's not working. My frustration has morphed into determination, and I'm telling everyone who will listen to avoid this company like the plague. Here's what you can expect:

Excuse my caps but I've been very frustrated with Verizon for almost 3 yrs now. They have hung up on me, lied to me, tried to "Fix" my issue but every time I call 611 for billing it always goes back to square one! Square one is them telling me they have nothing on filing stating my issue or concern. Almost 3 yrs now!!!! Lastly they said they would credit me over $1200 and have me on the highest of attention yet almost 2 weeks and still no phone call!! My bill is suppose to be $152 (which is still high for one person) yet my bills come out almost double that! I'm sick and tired of Verizon lying and not keeping their word! I hope this gets up to the highest level of attention because this is not right!!! What can I say about Verizon!!?? Very good at scamming, very good at adding additional services not needed, never ever keeps their word!!!!

We created an account using their online chat to start up service since the deal was only available online. We ordered 4 iPhones that were supposed to be free. Wound up paying for each monthly because we chose higher memory phones which is fine since it was to only be 8 bucks a phone. Was told 2 day shipping on all devices. After all was said and done we got an email confirming 2 day shipping on 2 phones only. Then the next day we got an email saying 2 day shipping on 1 more phone but the 4th was not going to be shipped til Feb 9th! That’s more than a month past what we were told. I called next business day and sat on the phone over 2 hours all to be told it was rectified and we would have a phone in 2 days.

My phone stopped charging one day. Traded it in for a new phone, the new phone was faulty from the beginning. I called in multiple times explaining my issues and asked for this to be documented, never once was I instructed to bring it in. I was never told I had to come in within 30 days or I would only be offered a refurbished phone. After the 30 days passed, I was told to bring it in and they would give me a new phone, I brought it in, then was told it was going to be a "certified like new" replacement (in lieu of the brand new phone that I just agreed to pay for). I have spent hours talking with different people who lied and promised they were going to get this rectified and I would receive a brand new replacement and then lied to again and again.

This is the worst company. I have never worked with a company that lies and is so deceitful. Every time you call you are on the phone for 2 hours, promised the world and then the bill comes and nothing is done. When you try to go to the store for help with an actual person they tell you you have to call the same number of people who continue to lie to you. They charge for services you are not receiving and then change your plan without permission, increasing your bill. This company needs to be overhauled and the employees and higher-ups should be in jail for the way they rob their customers.

Initially, I thought taking it easy for First issue but because again faced Second issue next-day itself, thought of leaving this feedback so that others considering to join new Verizon be aware of... So, I recently moved to Verizon last month and initially, Sales person making FALSE promises because they not sure what they talking and because of this almost every month $25 I have to lose now as not getting their FALSE promised "student discount" which after seeing my first monthly bill, found out not eligible and it was all because Verizon Fault/mis-information/False-promises...

I made a payment, then 2 days later, they turned off my service. Never had this happen before. The person I talked to was very rude and no help at all! I will be changing when my contract runs out! Been with them for a very long time.

Underhanded liars, scam you about free phone, hidden fees you really pay for that phone, and my phone plan. Raised my monthly payment over $33.00 after only two months. I will never trust them again. And didn't tell me the plan was a three year contract. Said I could cancel out up to 6 months and keep the phone. All lies.

I had no internet connection the whole day! No 6g home internet and no internet in my family's phones for over 10 hours!!! I am working from home so I need to go somewhere else to get the job done!!!! No homework for the kids too. It's really a shame for a company like Verizon to have a technical issues without contacting their customers.

My wife decided on new phones and service and signed up with Verizon and three new phones. After reviewing what she was told and the actual costs of the service we cancelled the service and returned the phones in pristine condition in the original packaging. We then bought three identical phones from another carrier using Verizon towers at over $100.00 a month cheaper for service. We have been billed monthly for the phones we returned for four months now along with threats of collections. My wife has spent hours on the phone with Verizon and the salesman at the store even verified to Corporate the phones had been returned but the bills persist. Stay away from these clowns.

I had Verizon for 17 years as my mobile provider, I was happy with them, but the last 3 years I was not able to get cell service at my cabin in north/east Utah and my daughter and her husband were not able to get cell service at their property near Boulder, Col. so we decided to switch cellular service. I also have home internet with Verizon, which I decided to keep. So I called to cancel cell and made sure they kept my internet. Asked how much I would owe, she was very pleasant and understanding, but did not know what my bill would be. Well, after canceling I was not able to use my Verizon app or even sign into it.

Went in to get new phone and they didn't tell me my payments were going up. Was supposed to be free, then I upgraded to hot spot and it didn't work very well. It went in and out. Didn't explain the contract length. Then told me I had to get 5 G to get hot spot so my bill went from 76 originally senior plan then 91, then 110, then 130 last 3 up in a couple months so asked to drop wi fi. They did. Then I got a different service. They did drop it back to 111 but not acceptable so got my final bill 444. Didn't explain how they came up with that amount so calling tomorrow. What a crappy way to do business.

Hello, I signed up for Verizon business two years ago. It has been a nightmare. You can NEVER get customer service because the res for business are during business hours! I spent 26 hours either at or on phone to fix problems in 2022. In 2023 I spent another 16 hours and my employee paid four hours! And the problem with router still exists! Regardless each month I pay $80 though it cannot be used. I moved my phones to personal and owe now tons of money because you get NO HELP AT ALL on business accounts. It is the most theft of service I’ve ever experienced and worst service ever too. You have been warned.

I was having issues with my bill. When I purchased it they messed it up. Too long to get into. After 4 calls 6 hours on phone with customer service. I went to the Verizon store on Santa Barbara. Rodrick was so patient. Reviewed my account. Discovered the issue and fixed it. I highly recommend him if you go to Verizon.

We bought a Verizon phone as a spare. We had it for a year and we realized it was no longer needed. The service was not better or worse than our other carrier, so we cancelled the account and went on our way. We continued to get bills from them and called every month to let them know we cancelled the line. They said they corrected the issue and the very next month we get another bill. On and on for 7 months, we called AMEX and disputed the charges. Now they threaten to send us to collections for an account we cancelled 7 months ago. I want to say incompetent would be a positive for them, stay as far away from them as possible.

I recently returned a pair of AirPods purchased through Verizon. I followed their instructions returning them unopened within the return window using their prepaid return label. 15 days later, my account still said the package was in transit to Verizon and I had not been issued a credit. I reached out to them via their SMS service to report the issue and try to resolve. Over the course of the next month I was told from Verizon they couldn’t track it because I didn’t have a tracking number (it was their label, UPS confirmed they don’t provide the sender a tracking number on a company prepaid label because the company, Verizon in this case, tracks that) so I was basically out until it showed up at Verizon.

I recently had an extremely disappointing experience with Verizon Wireless that I feel compelled to share. After deciding to switch from T-Mobile to Verizon, I was initially promised a reasonable monthly rate and even a free iPhone 13. However, this turned out to be the beginning of a series of broken promises and miscommunications. Firstly, the monthly charges were inconsistent and significantly higher than the quoted price of $127.41. Despite numerous complaints, the issue persisted, showcasing a lack of accountability and customer care from Verizon's end. The signal quality, particularly around my office area, was subpar, adding to my frustration.

Verizon = all about the bottom dollar. They do not care about the customers. This is very clear any time you try and call and talk to their customer service team who do not know how to handle or respond to anything. They also boost about a 5G network, and I can't tell you how often I am without a signal ... in 2023. It's ridiculous. I have been with them for more than a decade, and I have not had a single good experience with them. If it were easier to jump ship, I would have jumped headfirst. I would not suggest them as a carrier to my worst enemy.

NEVER AGAIN GOING THROUGH THESE IDIOTS!! First they shove that automatic bull down your throat and make it IMPOSSIBLE to speak to a human, they make it IMPOSSIBLE TO DO ANYTHING because they don't want to do their jobs!! They also refused to take my payment over the phone AFTER I ALREADY SAID I CAN'T DO THE AUTOMATIVE CRAP THEY GOT GOING ON! THEY ARE RUDE UNPROFESSIONAL AND DO NOT VALUE CUSTOMERS!! So I'm letting them go to collections and disputing it letting the BBB know they REFUSED TO TAKE MY PAYMENT!!!! (Mind you when I was a customer they took my payment over the phone before WITHOUT ISSUE!!)

The Verizon service is the only reason that they’re still in business because their customer service and their billing is HORRIBLE. They play games with your billing amount and go ahead and raise it themselves without letting you know why and then you have to call and spend a couple of hours on the phone (NO EXAGGERATION) and it happens EVERY MONTH. I highly recommend you stay clear of Verizon because they really suck big time.

I've been a customer with Verizon since cell phones came out. Today I threatened to go to AT&T. My phone has been broke for over a month. After 1 hr in to store I told it can't be fix. I had to call Technical support after an hour with them. I'm told they're sending me a new phone. And all I had to do was verify the address so I get Transfer to another person. Then now I'm told that's not correct information. I have to take it to an Insurance Company somewhere in another building so they give me the address and I go. They told they can't fix it. But I needed to call this other number. Cause they will send me a new phone.

First off I was a Customer for Years. I lost my phone and went to Verizon In Buda TX and San Marcos TX to have the contract canceled because I found a better carrier (AT&T). Verizon refused to cancel my account because I lost my PIN and continued to charge my credit card. They refused to e-mail me, and refused my many photo ID's DL, and VA card. Verizon will not cancel auto pay if you lose your pin #. They will keep your credit card hostage and continue to charge knowing you have no phone. But they will sell you a phone and change your account without your pin#. I'm contacting FCC to file a complaint. They will let me know whom to contact next.

When I make calls I have no problems at all. When it comes to 5G data while at home and out and about I virtually have no data. It's pretty annoying trying to use map apps or navigation when it doesn't work. 5GUW is fast, but very spotty. For example 5G is from 0.10 mbps to 4 mbps most of the time. Usually it's at the lower end. I can't listen to music on Spotify while driving in some areas. All around it's a mostly bad experience. I hope it gets fixed soon because I'm stuck with it.

Wish I could give zero stars… Watch your bill. I received my bill for the month of December, and noticed a conflict between the new bill and the price adjustment from last month. When I called customer service, the guy, Jayson/Jay, was extremely rude, condescending and talked me in circles. When I asked for a supervisor, he told me they weren’t going to change anything and that my bill was what it was. When I insisted, he said he had to put in a request. Then he proceeded to say out loud what he was typing, extremely condescending, and then he said there is no guarantee that a supervisor will speak to me. Then he asks me if I want to wait on the line with him or be placed on hold. Well my blood pressure is rising with each word out of his mouth, so I tell him to put me on hold.

This is recurring for me, that sales associates tell you one thing and when it comes to executing the sale it’s totally different. Can’t operate with folks like this. I will probably move to someone else now.

6 weeks ago I switched from Centurylink internet to Verizon 5G Internet. I was told at the Verizon store that the cost would be $45 per month and I would receive a $200 Amazon gift card. I received a bill for $55 after the 30 day trial period. I called customer service and was told 3G was $45 and 5G was $55. They told me I could switch to 3G if I wanted to pay $45. I asked about the $200 Amazon gift card. They said I would get an email to redeem the card. I got the email but the link did not take me to a web page where I could redeem the gift card. I have had 2 lengthy online chats and 3 lengthy customer service phone calls. Every customer service representative has told me they would process my problem and have the card issued. No card has been issued. The customer service reps are trained to tell you anything that will satisfy you at the moment but they never actually do anything. The whole customer service function is a giant hoax.

I had been charged for a whole month even though it was only 11 days. They got it cancelled and only charged me for nine days. Very helpful people. Specifically Rose and her manager Evan. I’m very pleased and wish I had just stuck with Verizon almost lol.

Verizon sent an Apple Watch in which I never ordered so I contacted them and they sent a return label. Sent it back 9/6/23 and they are saying never received it and have still been charged for a product I don’t have.

I have been a Verizon Wireless customer for over 6 years. However, I called Verizon back on Sept. 25th 2023 to speak with a manager about being charged $22 dollars per line to have smartphone line access. Since my wife and I have two phones on Verizon this comes out to an extra $44 dollars per month on top of the $110 we pay for Unlimited talk, text and data. You should not be charged additional fees to have access to your own phone line which is why your paying $110 ($55 dollars per LINE). This is a junk fee to get additional revenue for Verizon. Note, that these lines are PERSONAL not Corporate so these fees are not valid. Furthermore, I found a F&Q on Verizon website which clearly shows a total of $12 dollars (2 phone lines so $6 dollars per line) that was posted on 7/19/2022 to be charged for this very same phone plan not $44 dollars.

I had been with ATT for many years (over 10 years) and the service in my home area was poor. Verizon advertised $25 a line which was the same price as ATT was charging and Verizon offered a free Iphone with Iphone trade in. The sales agent at Costco was confused and had a very difficult time (over an hour) to get the change set up. When the bills came they had the wrong address, one of the phones was the wrong phone color, and the price was MULTIPLES of the promised price...Calls to customer service were of little help. Clearly the salespeople are paid to get people to switch and they lie repeatedly to get new accounts--It is a poor reflection on Costco to allow this practice in their stores.

I finally received the email with the link for the Amazon gift card.

I have been with Verizon Wireless since about 2004. When I started with Verizon, they were the best. I cannot say that now. I started a business 6 years ago and now have about 20 lines with them. Customer service has become a nightmare. Things went really bad when I added 6 new lines and was talked into free/no device payment phones. These phones are the worst. After a couple of updates, they have no memory. After taking a couple of photos they have no memory and can't even make a phone call. When I started complaint about this, I was locked out of my online account. I have been locked out for 4 months now. I can't even see my bill or pay my bill online. It is difficult to even pay this bill on the phone. I do not know what happened to the Verizon Wireless that I started with, but I do not feel that they care about their customers anymore. I am looking for a new provider.

These folks lied about everything. Overcharged and false promises. First walked away with non-working phones. Spent 10 hours with 8 different visits only to get mislead about autopay discount, friend referral discount, no-annual fee CC, $800 gift cards, trade in of $1,000 per line. None of which happened. After 10 days of no service bill is $222. I have spent $1,000 so far for no data (no service at my house). Ignored and overcharged. Customer service simply hangs up. Emailed supervisor at store to get no response. This guy who said they are so professional. I would like to ask him what is he thinking???

Worst customer service from the district mgr, Rachelle, in Bartlesville, OK. She was one of the most unprofessional people I have dealt with. Her former sales team member said I was unable to use a new USB cable without a new wall hub. This sales person said if not needed I could return/replace anytime. I brought back to the store, spoke with the store manager (after she finished up on a "call with her sister"). She immediately said that I could not return or exchange as it was past the 30 day policy. I said we can discuss this, but I want to troubleshoot what the issue is, as I just opened this new wall hub, as my other wall hub worked just fine until it broke a few days ago.

Verizon Wireless tried to tell me I had to pay to replace my Galaxy S22 Ultra when it failed to function properly due to the intermittent Galaxy S22 bug. They promised 250 credit. They refused to issue.

I am livid. Merry Christmas from Verizon - I have been a Verizon home and cellphone customer for over 29 years, and I have never missed a payment. My bank card was recently hacked and I am waiting for a replacement card. My Verizon bill was 12 days overdue, one month's bill only, $120, and I woke up this Christmas morning with no phone service. Did Verizon call me to ask if there was a problem? No. Did they email me to warn of service disruption? No. If this is how Verizon treats their long time loyal customers, then I am looking elsewhere for phone service.

I called to inquire about a jump drive. The lovely sales agent told me that they no longer carry jump drives and told me with their current holiday sales I could get a brand new iPhone, an iPad, and an Iwatch for the same cost as jump drive. “Only $10 more per item.” I recorded it. I explained that I needed a cloth wristband due to an allergy and that I wanted the iPhone that had the ECG capability. “No problem.” Again, this was all recorded.

I am waiting on a transcript, but I have been pushed from "agent" to "agent"... I am obviously being taken for a ride. When I am provided my transcript, I will post and make a formal complaint. I know this won't change a thing. This monopoly is too big to fail. If you find yourself on the fence, spend your money elsewhere. There are no good options, but Verizon is the worst.

I traded in my IPad and Verizon changed the number. Therefore, I was being charged two numbers. The store agent in Port Jefferson, NY never cancelled the old number. I called and asked it to be disconnected by Verizon agent. This person did not either. Verizon refused to reimburse me more than $60.00 which should be over $400.00. My husband who is 80/years old paid the bills thinking the extra line was for an Apple Watch. He is not tech savvy. I am sure this is happening to other seniors who are not tech savvy. Verizon will not refund even though they are clearly in the wrong. Such a shame a powerful successful company taking advantage of older individuals who are not tech savvy like my husband. Disgusting!

I was with Verizon for over 20 years. Loved them. Within the past year or so, they’ve gotten too big and do not care about their customers. Shocking right. Anyway, I left them and got an email for my final amount owed. Over $1600. WHAT??? Email stated I would get a bill in the mail or I could sign into my Verizon account (which no longer exists I found out). Tried to call them and got stuck in the IVR telling me to sign in. Same with the Chat. Still waiting 45 mins later for an actual agent. Nothing. And I got a response asking me if anyone was talking to me yet. WHAT???

On 12/17/23 I had water damage on my Iphone & tried to file a claim online MANY times & the process would not complete. I could not call with a broken phone!!! Asurion has NO CUSTOMER SERVICE email or CHAT so it was completely frustrating.. I went to an Asurion store thinking I could get my replacement there but one can't... I believe Asurion has NO CONTACT info deliberately to DECREASE claims as most people filing claims have unusable phones.

After struggling with signal for over 2yrs, we decided to move to Tmobile. I had 4 lines, and moved 3 of those, but one decided to stay to keep Disney+. I called to make sure nothing was going to change in the monthly payment for that one line that was gonna stay and they say everything was going to stay the same. I MADE the payment for all the lines while on the phone with them because I did not want to have any surprises from Verizon, I asked whoever was helping MANY TIMES that our payment for that ONE line was gonna stay the same and that after that $404 payment from Nov, all I was gonna have for next month (December) was going to be that one line $96. They confirmed that was all I was gonna have. Now we get an email saying we have to pay $222 for the month of December. Note that when I made that last payment, I paid off my phone and the tablet.

This experience started 9/24/23 and took almost 3 months to resolve. We canceled our account in its entirety 9/24/23. We had two phone lines and an iPad line. We asked for the final bill before we paid our last bill to see what we would be charged for. We were told that our Ipad would continue to be charged $11/month. We never received our bill so we called on 10/5/23 to get our bill. After speaking with multiple people and asking for a manager, the manager insisted that she could not find our account and could not help us even though I had just spoken with a rep. who pulled up my account. We didn't know what to do. We called back again and finally got our 10/1/23 bill on 10/31, after the 10/24/23 due date.

Had a software bug on my phone and looked it up to be a common issue with the users of the phone I bought and tried to get it fixed. My phone was dead with no way to charge it because of the big issue I was having. I took it to my local Verizon store where I bought the phone from asking for help. They didn't even offer to take a look at my phone and instead told me the only thing they could do for me is upgrade my phone (not for free) as I wasn't interested in purchasing a new phone because I knew it was just a big, I went home and headed to my PC. I waited 30 mins for the first representative on their chat platform to tell me the same thing as the store did. I asked to speak to someone from tech support and they connected me with another person who again only offered me a paid upgrade. No one could help me. No one even acknowledged that the issue I was having was a known bug.

The wost company and service. By the way, Verizon is one of the most expensive phone service companies but it is not worth it. After losing my phone, I had a nightmare accessing my account, and even canceling was a challenge. They do not ever deserve 1, but no other options.

Verizon informed me they’d correct my $2,000 bill that was made in error. Then they turned around a week later and said, "Nah, we’re gonna proceed with this bill." I traveled internationally and opted in their $10 per day plan to avoid international fees. They never documented my call to them. I recorded my phone call with them luckily and they admitted to it being an error. Then the second call to them they said basically, “we don’t know why they said it was an error” and they lost record of the rep who opted me in for the international plan. I’ve been a loyal 12 year customer of theirs and never late on a bill and they treat me like crap. They said they could waive $500 from the bill and put me on a payment plan for the rest. That would be great if this was my fault but it’s not and they screwed up so I’d rather this go into collections and mess up my credit than pay something I don’t justifiably owe and it looks like I’m going to have to do just that.

The wireless signal is horrible and disconnects frequently. You CANNOT get past the online Verizon Assistant to chat with a real, person. System puts you in continuous log in loop and then blocks you for 24 hours for too many attempts. ??! My phone died. I want to transfer to another carrier but Verizon won't release my Phone # in past 3 days. I have no close neighbors in rural area and no phone because Verizon will not port my #. I can't call tech support since my phone is dead. Verizon Chat won't let me get to real person online because it keeps sending codes to my dead phone that I obviously can't receive.

Went through Asurion replacement for a broken phone. Going through their set up they said they couldn't do it and I had to go into a store. Go into store wait a full hour with 3 total customers before getting help. Manager at the store tells me to go home and put old phone sim card in and I should be all set. Wondering why it took 3 phone calls and a visit to a store for that answer???? Go home switch the sim card and nothing is syncing up. Contacts are in phone but messaging is a messed up along with non of my apps switching over. Had 2 more phone calls and 2 more hours with 2 separate agents because what the 1st agent told me to do didn't work and I had to go through the process of calling again and explaining everything all over again.

I don't even know where to start... Most recently, I attempted to have my phone number ported to Verizon from another carrier and that simple exercise turned into a 5 day odyssey of phone calls with a half dozen different tech support and customer service people plus an hour visit to a Verizon store. Even though I was promised that my number would be ported over by the end of the weekend, I ended up just giving up and walking into a T-Mobile store on Monday to get a different phone number with them.

To all customers before purchasing Verizon services read your contracts. Even after you pay for your device in full they will still charge you for monthly fees you unauthorized. Under Equipment charges on page 4 you will find the charges. When calling the billing department they will say, "We're sorry, and we will refund you 20 percent." It should be paid in full and should not be a refund of 20 percent of the payments made. This is the way Verizon will steal money from the consumers. We highly recommend to call the state attorney of Illinois or any state and file a lawsuit against Verizon Wireless.

I signed up and was told by representative and I had a piece of mail stating it (why I switched). I thought I was getting unlimited plan for $70/mo and home internet $45/mo. I was told it was the paperless billing price. Two days later received a text bill reminder that $18724. Was due on 29th! I called and $35 activation fee, $90 unlimited and $55 internet were stated. I was not told there was an activation fee or that price didn’t start on day one. Plus they didn’t even set payment up, yet it took 2 hours in store! They said I would have to pay the higher rates for 1st month! Said it was in electronic agreement in the details that I signed. After inputting my bank account for second time- did it on first day. It changed my due date to 22nd from 29th!

Verizon site says it will refund unused services. This is not true, they do not give you any refund if you switch over to another service provider. I didn't have a contract, been a customer for years and when I switched over they didn't refund me the weeks I didn't have service. When I called they said it was their policy to take the payment for the whole month regardless of having service. I said I do not have a contract for Verizon and that feels like some sort of disconnection fee. It should be illegal.

Started charging us an extra $80 a month and we didn’t notice till 9 months later because of autopay. I called once I realized and they said there is nothing they can do. They see that there has been no usage on any of the lines they added to our plan and refused to refund me over $700! They gave me a credit of $100. And hung up on me 4 times before they even gave that to me. The worst cell phone company we ever worked with. Horrible customer service. If you are someone that uses auto pay and doesn’t check monthly, this is not the company for you. They are dishonest and scam you out of anything they can. Plus their service is the worst. So far I had no good experiences in the two years that we had Verizon. The worst.

I change my Verizon contract plan to a pre-paid account. I have my own I-phone, and no longer wanted a contract, and that's where the trouble began. In July, 2023 I sign up with a pre-paid account, immediately I had problems with my cellular service, it was disconnected! I drove to the nearest Verizon store, and it took hours for the customer service Representative at the store, and technical support technicians on the line to fixed my phone. My previous phone bill was paid, and there was no issues with billing at the time I changed over my account. Months later I receive a bill from a debt-collector, the amount was $79.97. I disputed this amount for months, and I was told by a Verizon Representative "not to called them no more", it's in collection! Now I have a blemish on my credit report!

Trying to get a simple sign in to the account done and telling me my zip code does not match. So now so far have spent over an hour on hold to correct. They bill me at this zip code so obviously they have the issue. Waiting over an hour for a CSR is stupid for sure. Customer service stinks at best. Best thing that could happen is bought by another company at this point that takes care of customers.

I have been a loyal customer with Verizon since 1997 and was told if I didn’t like the services to go elsewhere, so I did just that. After being a customer for 27 years, even before Verizon became Verizon.

The app and company sucks. You are vultures and you prey upon people with this overpriced service that always have a poor connection. I will be adding these reviews with all 264k followers I have and I will never recommend you to anyone. It’s sad. I’m changing service in the am.

Recently upgraded 4 of the 5 families phones to the iPhone 15 Max. A hefty upgrade to do all at once but was sold on the better phone. Learned about the change from physical SIM to eSim. My daughter is currently working abroad on Contract and needs to have the ability to use a Sim outside the US. No problem with the old SIM Cards.

My experience with C/S from store, to C/S 1-800, to store support was poor. It started with a promotion of 30 day free trial, to pay $80 and get refund. To using an old address to achieve service. To a policy of return that was not explained nor posted in the store. I started my service on October 18th, and ended it on November 16th. BY dropping the box at the store. My first email days later enquired what store it was dropped off at. To I have 30 days to return the item. I have photos of me dropping the device at the store. And I've Documented all conversations due to the under handed way this has been handled. Looking to move on from the poor business practices that Verizon offers.

Moving my service to save money. I own my phone and I have requested a unlock so I can change carriers. It's been 3 hours and 4 calls and still nothing done. Hangs up, lost calls and execuses. I'll never go back to Verizon.

So I went to my bank to get a loan, was told I have a collection for $170 from Verizon. Had no Idea what it would be for, I switched to a different company 10 months ago. So began my odyssey to figure out what the heck was going on. I had never received a bill or notice that I owed Verizon money. It took me several attempts, over a period of days, being transferred from customer rep to customer rep to find out that apparently in 2017 I had an unpaid balance on an account, that was not in my name. They wouldn't tell me the name on the account. So, a bill from 2017, not in my name, but associated with my cell number that wasn't paid ends up on my credit report 6 years later in 2023! I have no idea if this is even a real unpaid charge, but I had no choice, I had to pay it, I want the loan. Needless to say Verizon can....

Verizon is by far the worse company ever. I place an order on 11/29/2023 for 4 iPhone 15 Pro Max. Paid shipping fees that cost exactly $359.12. The money came out my account the same day. That same day I received an email asking me to verify my identity with an license or ID. I responded immediately then the following day still no response so I called them and I was told that they couldn't verify my identity but yet they took my money and didn't provide services. I have filed a police report against them. They do not appear to be a real service providers and the good reviews are obviously from people that work with the company. I don't recommend anyone to get financed with them and I don't recommend buying more than 2 phones. They get suspicious if you don't buy it with cash then don't trust Verizon. They make Apple look bad. I wish I could rate them zero stars. Stay away and go to Cricket or T-Mobile.

Look, everyone loves to hate big, uncaring monsters like Verizon. But over the years the stupid high prices, hellish monopoly phones and terrible service were something we all tolerate due to coverage. But with T Mobile soon to eliminate the competition with Satellite Coverage and a better phone, and with better service to boot, the only thing left will be the golden parachutes for Verizon Executives for doing nothing.

Worst experience of my life. I tried to get a new line and a new phone for a new customer Black Friday deal. The agent I spoke with knew of this, had me sign up for a new line, and advised me to call back in 3 hours as to give the system enough time to process my new account before going through with buying the phone. The agent confirmed this would not interfere with the new customer deal.

They make it impossible for you to talk to an actual human. This greedy company is horrible. I would never do business with them. I hope they lose lots of money. They are so greedy and all they want to do is take all your money.

What has happened to Verizon’s integrity as top cell phone provider recently? I am literally at my wit's end with this company and wish I can just get away from them at this point. They have caused not think but stress and anxiety over the past 6 months for me that NO customer should ever have to deal with. Here is the story that still has no resolution we can both agree to.

So end of November 2023, I visited a Verizon store and asked for a new screen protector for my 6 month old s23 ultra. $69+tax. Amazon has one for $13.99 + tax. When I asked if they were serious for the $69 price, she said, "You get a lifetime warranty." Is this really what it's come down to. The car chargers were insanely priced high also! Double +.

I'm a 8-year customer with Verizon, have always had good service until now. I have contacted multiple people at Verizon and been to their store as well to try to get the service issues resolved with my phone, replaced Sim cards, tried all the troubleshooting procedures, nothing fixed my services. So I'm left without a phone to use because they voided my warranty because there is a small chip in the screen of my phone. Been dealing with this issue for days. So I'm trying to work without having a phone.

I purchased a new iPhone on promotion of free Iphone with trade in. Not only did I not get the promotion I was threatened several times that my business account would be disconnected if I did not pay in full for the 1200$ iPhone. I was on the phone with the business customer service over 6 times for over 8 hours on the phone. I was promised several different things that NEVER HAPPENED!!! I asked to speak to a supervisor. I NEVER spoke to a supervisor even though I was promised a call back from one 4 times. My point is that their customer service is not what it used to be. It is a waste of the customers' time and energy. They never honored their promotion or any of the promises they made to me on the phone. I was transferred to several different departments for NO SOLUTION.

I live in a rural area with limited internet access. I do however live right next to a cell tower. I was sold a Verizon Mifi as a “great solution”. Shame on me! I’ve been trying to get it to work for years now and Verizon has almost zero customer service presence. If you have issues, plan to spend hours on the phone getting bounced around before eventually being placed on infinite hold. Once Verizon has you under contract you mean nothing to them. I spent 3hrs yesterday and all that happened was for Verizon to add a protection plan I explicitly declined. It took another hour to get that fixed. I asked to speak to a manager and was first denied then told that they didn’t have one. Verizon is a joke.

On Nov. 17, 2023 I placed an order for an iPhone 15 Pro and it was shipped with UPS. Once I realized UPS delivered the product to the wrong place I immediately contacted UPS and Verizon Wireless to submit a claim. The first representative I spoke to told me that I will receive a replacement device ASAP (within 24 hours) and provided me with a verizon ticket # (**). When I called VW back the next day to receive an update the second individual told me that the issue would be resolved in the back office and that everything should be resolved with 48 business hours. However, I couldn't wait 48 hours so I went into a verizon wireless store to see if I can purchase the device in person while they were doing their investigation on the backend but was told by the store that my account was on hold by the fraud department.

Bought 2 iPhones 15 Plus at Best Buy Black Friday sale on 11/22/2023 because the Verizon trade-in for iPhone 8 Plus was $415 with Unlimited calling plan for this sale. When I contacted Verizon Wireless to get the $415 credit on the trade-ins, they said our Unlimited Plan was not the Unlimited Plan (there are 4 Unlimited Plans) that had the $415 credit for the trade-in and they gave me $100 credit on one phone and $33 credit on the other phone when they are both the same model in excellent condition. If I upgraded to the Unlimited Plus plan for the $415 credit, the monthly charge for 36 months would be many times over the $415 credit. So disappointed in Verizon Wireless for false advertising and lying and not specifying which of their 4 Unlimited Plans offered the $415 credit, prompting me to buy a phone that should cost $400+ to now paying $700+ for both phones that I would not buy!

I had been a Verizon customer since 2010, recently due to the ever increasing charges, additional “fees” and poor service I switched wireless providers. I’m not complaining about the addition fees and what not. They have the right to charge folks as much as they can away with. But I also retain the right to cancel my service in a quick, efficient manner, pay any amount owed and move on to another company. HOWEVER Verizon doesn’t seem to agree. I switch providers in July of 2023, it’s it now later November of 2023 and they are STILL billing for monthly service on the 4 lines I had with them. I have spoken to their customer service representatives 5 TIMES! I’m still getting billed. I’ve paid over $800 since I made first attempt to close my account. Now I’m being asked for another $788. This is absolute insanity. Never again will I use Verizon. They engage in activities that show extremely poor services if not straight up illegal activities.