Verizon Wireless Reviews

I had a Verizon wireless flip phone for almost 20 years. They said they wouldn't support it anymore and said I needed to switch to a new one. But they refused to give me a new one. They wanted to charge some crazy big amount to get a new flip phone after giving them thousands of dollars over the years. On 3/21/22 I switched to Tracfone which has better service at 1/4 the price. I tried to pay my final Verizon bill on the Verizon website but it would not let me log in because I am no longer a customer!

I purchased a phone that the Verizon representative assured me would connect me to the new 5G network in my area, it was a Samsung S10+5G ($1000+). Turns out the phone is actually a 5GUW but it does not say that in the title. UW means Ultra Wideband which won't be available for years. The representative sent me over to Asurion for a replacement, which doesn't fix the connectivity issues. I paid $250 deductible only to have them tell me I would need to upgrade my 5G phone to another 5G phone for more money. They refused to give me my old phone back or issue a refund. This was false advertising, and a bait/switch.

In August 2021 I went to the Verizon corporate store in Wooster to buy a $2,500 Ipad and add a line to my plan. While I was there I was told that if I switched my plan to a business plan I would save $100 a month. Since my plan was already $535 a month I figured why not. They were having a hard time switching all my lines to a business plan so I spent 11 hrs in the store over the next 2 days and was extremely patient. They said it was finally done.

0 of 5 stars. F Grade. After a horrible experience my first time around with Verizon I decided to move to another carrier for a year. I made the decision to try Verizon again based on the promotions they had for their iPhones and give them a second chance. To make a long story short, I've spent 8 hours on the phone attempting to get the promotions I signed up for corrected as only 1 of 4 phones received the correct promotions without my calling Verizon customer service to correct. While I was able to get correction on 2 more promotions, the last promotion was not given, nor will Verizon make it right.

After saving for months, bought two new phones, December 2021. After two weeks decided to return one for full credit, well within 30 day return period. After dealing with the store for two months and no luck getting my $600 back I called Verizon direct. I've spoken to three different reps., all promise to get me my money back. Today, I find they credit my account, not the credit card. l can't buy food with a credit on a phone account. Now they're taking the monthly bill out of the credit. I think I've got them to give me what's left of the $600 back on my card but today I was told that's going to take another two weeks. Being told a credit is coming and nothing happens and for it to take over three months is absolutely ridiculous and pathetic. This doesn't bring in to consideration problems with signal strength and dropped calls at my house. That's next I guess. Wonder how long that will take to get figured out? Maybe by the end of the two year agreement.

I am a T-Mobile customer who wanted to switch to Verizon so on March the 4th I called Verizon. Was approved for the service. I chose my new phone the S22 Ultra which was on back order until April 8th and that was my shipment date. Well the 8th has come and gone. All I was getting was transferred from department to department to finally be told there was an error in the order in their system so it wouldn't ship the phone so they then say I could wait for my refund and reorder it or I could go to the store to pick it up but I would have to pay the down payment off $600 again. They couldn't give me a credit or nothing. I don't just have $600 laying around. Then I asked them if they could have the store hold a phone for me to make sure I could get the phone. They couldn't do that either so I just have been ** Around. Not a good experience so far.

Verizon's sim chip failed in my iPhone 12 Mini today and they proceeded to cut off my wife's phone (so I couldn't verify my account) and then customer service trolled me for two hours about validating who I was from my wife's phone on our account (the one they also switched to an E sim without being requested to). All in all, I've spent 7 hours today trying to resolve my connectivity issues for both our phones. After driving to the local Verizon store which was closed due to staffing issues (can't verify myself or my phones, door closed, not in operation) I was forced to go to a third party Verizon store to get my wife's phone turned back on and sim sorted. My phone never reconnected, even with a new 4g physical sim chip installed and the phone wiped.

We switched to Verizon several years ago, and it was an improvement. Recently we found our connection in Android and iPhone are constantly interrupting (more than 10 dropped calls a day!), text delivery is delayed. Verizon rep said the only solution is to talk over Internet and buy their expensive Internet connection extender.

I grandfathered a plan with Verizon and they charged me an additional $25.00 for no reason. Now they have me on a slower internet plan and I pay approximately 145.00 a month. Verizon is basically wants me to change my plan by force. I been with this company for over 15 years. I just want to know how this company operates. No I would not recommend this company.

I was a Verizon Business Customer for over 20 years. I switched to T Mobile because of the increased pricing over the years by Verizon. After I switched to T Mobile, I went to the local Verizon store to make sure I didn't have any final payments due. Canton, MI Verizon told me I was in the clear. I recently found out that Verizon has been billing my AMEX for over a year for a recurring charge on an account that no longer existed. Certainly it's my stupidity for not catching it sooner, but seeing Verizon on my AMEX for 20 plus years didn't seem odd to me. I disputed the charges and blocked Verizon from charging my AMEX and called Verizon. The Manager Francisco ** elected to NOT refund my money over the past year after verifying that there was no activity on my account. Francisco knowingly kept my money when they know that refunding it was the right thing to do.

I was attempting to move my three phone lines to Verizon. The salesperson lied to me and misled me multiple times. There is a $35 activation fee per phone which they do not disclose and do not put in any of the paperwork they give you during the activation process. You only learn about it a month later when you get your first bill. They ordered a phone for me that I did not authorize and did not request and then tried to add it to my account.

I had to go through their fraud prevention steps and was asked to upload my driver's license a whopping 5x. On top of that, all the phone agents I spoke to during the process were all uninterested sounding in dealing with my problem.

We had been with ATT for over 12 years and decided to join our daughter’s and son-in-law’s Verizon account and make it better financially for all involved. My husband and I had 2 iPhones one was reasonably new which was iPhone 11 and my husband’s iPhone 8. We were told we would get a Visa card for my husband for about $500. and I was told I would get a credit on my line for the charges on the new phone iPhone 12 which had just come out. Even though I have proof that they received the phones the visa never came and the credit for my phone was never applied. Called repeatedly and everyone referred us to someone else, went to the store and they told us that was not their problem anymore and to call customer service which we already had done. At this point they said we waited too long to claim it which we were told to wait at least 2 months. Anyway as soon as this contract is over we will go back to ATT. Do not recommend this company to anyone.

Verizon Wireless continued to charge me for wireless service for 16 days after I cancelled my phone service/ moved to another carrier.. They held my phone number hostage as an excuse to raid my personal funds.. Here's how the scam works.. I cancel, they charge me for additional fees although, I am no longer a customer by using my phone number against me.. They stated that they would have to cancel my phone number and I would have to apply for a new one if I wanted NOT to be charged the additional 16 days of service... In conclusion: I am paying them royalty fees for my personal phone number..

On 2/13/22 we could no longer receive incoming calls and I could not make any outgoing calls. My wife was traveling and she told me later that she tried to call me five (5) times and could not get through. On 2/14, I was very concerned that I did not hear from her and tried to call her, my daughter and son-in-law. Could not get in touch with anyone. I am 86 years old and knew there was a problem so tried to walk over to my daughter's house which is three blocks away. I fell and ended up in ER.

Completely unprofessional and irresponsible technical support service. I have been on the phone for 5 hours trying to resolve a simple matter. I wanted to know my apps were not properly downloading onto my new phone. There was a download status which was not moving along. I had called 4 different times only to be deferred to a different department or person, more than one occasion the call would drop and I would not receive a callback. Last time the call dropped in the middle of conversation, over the Verizon network on a brand new phone no less. This whole thing has been a complete DISASTER. I work in the medical field and need my phone apps to connect to patients. Simply laughable service, or lack thereof!!

I always thought Verizon is a better mobile carrier, so transferred my family plan (3 phone lines) from AT&T. What a big mistake! Two SIM cards didn’t work, spent two days chat with customer service agents but no results. Finally we made two lines transferred, but the coverage were not better at all! Texting has issues from day one! My husband refused to continue to transfer finally, but Verizon will charge us for this if he decided not to follow through. It’s not our fault, it’s clearly Verizon’s horrible customer service and horrible quality, non working SIM card and chatting agents only wanted to sell something!

So here goes they have a bunch of lying money stealing thieves that work at this company. I paid to have 2 items shipped via overnight and I have not received them. I was told I didn't yet I have proof

I had a iPhone that stopped charging, called Verizon and and spoke to a customer care expert. They said they would replace the phone. I received the newer phone and two week later received a email stating I owed 349 on the old phone because there was a crack on the lower corner of the phone. Called back and the person stated it was a mistake. The charge would be taken off. Weeks went by. The charge was still. Called back. The lady said it will take another billing cycle to be taken off. Weeks went by. Still the charge wasn’t taken off.

I’ve called twice. I get no Confirmation number to confirm request was done. You keep sending me emails saying you need my SSN? My request is denied with you but ACP has approved it. Gave approved number to rep and SSN. Terrible experience!!

Verizon Wireless' business model is to lie to their customers. Simply put, they have the worst customer service I have ever seen and they are the worst company I have ever done business with. On more than one occasion I was promised a free phone and/or trade-in value for old devices. When I have the new device in hand, they come up with an excuse to go back on their word. I have a copy of a chat transcript where I was promised a trade-in value for an old phone that VW refused to honor! This has nothing to do with condition or whether the old phone works, they never even saw it. This will be my last interaction with them. Verizon Wireless is the armpit of corporate America. I am getting a new carrier and I don't care if it costs more.

I pay $90 a month for a single line. I asked for the most basic plan and somehow they bumped it up $20 for the "play more" WHICH I NEVER ASKED FOR. I have to pay for 5G because of the ** phone I got is 5G but even though I live in the middle of town I only get 4G and 2 bars at home. That forces me to pay for wifi. So I pay $90 a month "PLAY MORE" for a service I can't even use at home. I don't even stream movies at home. I can't do a damn thing on my phone without wifi because the signal is so weak it freezes my phone.

When I switch two lines plus bought two new iPhone 13 from Verizon, they said Verizon will pay second phone and promise rebates for switching to Verizon. After switching, they broke both promises without clear explanations.

Trying to resolve billing issues with them for over a month and half, last person put me on hold for 50 min and forgot about me - horrible service, waited for supervisor for 20 min and I’m on hold again- looks like they don’t care - will be moving my business elsewhere- stay away!!!!

They are stealing from people without a gun and holding your credit hostage.... They sent me a phone that didn't work and after months of trying to get them to send me a working phone I sent everything back. They are still charging me like if I got a phone and laptop even though I returned the laptop before the 30 days; plus I never got a working phone. Now they are charging me $800 for something I do not have. Go to another company and don't bother with this one. Huge mistake to get them. They change their part of the agreement by adding cost to things and they don't deliver on their end.

Verizon Wireless service is great and the only reason we are still a customer with them (well for now, but not much longer). I've been a customer with them for over 30 years and NON-STOP billing issues and errors the past 4 years...they try to cheat their customers thinking they will not notice fees and things added on the bills. Then you have to call in and after hours and hours on hold, there is NEVER a live Rep available to speak to. The virtual assistant in online chat is useless giving limited options to choose from and not understanding your request. I guess they figure if they make it difficult enough to fix then you will go ahead and pay the extra to avoid more fees being charged and get away with it. It's REALLY SAD and they will never reimburse you for your time and money lost with the numerous calls and ridiculous wait times they impose on you.

BE AWARE- Verizon will take money out of your account even after leaving! And no, I'm not talking about cancelation fees or a final bill owed. I'm talking $350 for a rebate I got from them 6 months prior. When I called to ask why $350 was deducted from my account without my consent over a MONTH AFTER I left them, they said it was because of a rebate. Before I left them though, I asked if I leave, would I owe them anything? They told me the only thing I would owe them was one more monthly payment. They assured me that was it.

Today I had the pleasure of meeting Elijah and the staff at Russell Cellular in Chester NY. From the moment I set foot in the store Elijah greeted me with a smile and proceeded to provide the best customer service experience I have ever had. I am 70 years old so I have experienced a wide range of individual service. Elijah is in a class all by himself! Focused, professional, knowledgeable, courteous, patient and an amazing personality. Purchasing a new phone usually causes me anxiety and confusion but Elijah turned it into the best customer service experience I have ever had. Thank you Elijah and the staff in Chester. I hope Verizon Wireless appreciates the team in Chester and especially Elijah.

I was a former Bell Atlantic customer and became a Verizon customer after the merger of Bell Atlantic and GTE Corp. I became a Bell Atlantic customer in 1993, the beginning of cell phone service. In late April or early May 2021 and after being a customer for 29 years, I switched to another carrier. As a result of the service having some blind spots, I went back to Verizon in late July 2021. At the time that I went back to Verizon, they had a promotion that stated if you brought your own device, you would receive a $650 gift card.

I've been a Verizon customer since before they were known as Verizon...so Iong I can't even remember what they were called. I continue to use them because they have what I believe the most consistently sound network and their phones offer solid software. I've always been a single user. If I have any complaints it is that in doing business with them, they act as if they assume you're never going to pay your bill on time and they're constantly changing the appearance of their website so as to make it more time consuming and confusing to just pay your bill on line without allowing them to do auto withdrawals. I'm willing to pay the extra $10.00 a month to NOT let them have my debit card info.

I canceled my account in December. Got a verification code. They charged me 3 more months. I called on to tell them they were still charging. They told me someone would get back with me within seven days. Three weeks went by and they charged me another month. When I called back they said that they would cancel it right then and would not refund my money. They also gave my ex that had a domestic violence order against him access to my account. I beg you from the bottom of my heart not to trust Verizon. They are all about the money and not their customers. Thank you for considering my review. Robin **

A total lack of customer support. They don't return scheduled calls, when they do they do not listen. Agents just recite from a scripted playbook. If you have a billing issue, the only way to resolve it is to document your unwillingness to pay (of course it will cost you a certified, return receipt letter), then they will call you back. If you have a technical issue that a local Verizon store can't address, you are sunk (their answer, buy a new phone). If your account has incorrect devices listed, good luck fixing that. They want customers and accounts and are quick to bill but after that, it is a black hole.

This company will make all kinds of promises about promotions, trade in values, etc. and never follow through on their commitments. Many months will go by, you will call multiple times and get people on the phone who barely speak English, and then maybe you could be lucky enough to get a "supervisor". This supervisor will then lie to you about the status of the credits due to you, and tell you it will all be corrected next month. Next month the same routine will result in yet another lie about it being corrected. I don't know how these people sleep at night but rest assured if you fall for their "promotions" you will be sorry. It's all a scam.

This has truly been the worst experience of my entire life. Not just customer service... It is almost April. I tried a device for TEN DAYS last JULY. Everything the representative told me was a lie so I ended up having to pay for the device and one month just to try the service which did not work and I canceled immediately. For NINE MONTHS now I have continued to receive monthly bills and I have had to call in and wait a minimum of one hour only to get transferred repeatedly to explain my situation. Why you might ask? Well my account doesn't exist anymore which means I can't log in. And without a log in you cant chat with an agent or request a call back.

I am beyond disappointed with Verizon for offering a student discount but then punishing your customers for doing additional business with you and not allowing them to take advantage of the discount. Per your website information it states - Discount limited to max of 2 lines. Eligible students must be account owner or account manager; one offer per account. -- Then if you continue reading it states Accounts with 3 or more phone lines are not eligible. (All found here **).

Verizon wireless provides crappy cell phone service all over Overton Texas. You're lucky to get any signal at all, with any cell phone company. Verizon overcharges people, and does nothing to increase their cell phone service in your area. And they charge a stupid $10 fee to talk to an agent. As far as I'm concerned I pay a monthly bill to talk to agent.

After multiple phone calls and literally 10 hours of my time, Verizon (might have) fixed an issue that should have been taken care of the 1st time around. Verizon lies to you!!! They say they will do something and they don’t, then they keep adding charges or service fees! You cannot get help or answers from anyone in store, online or thru their customer service phone line crap! That is another issue all in itself! Run-around, constant repeating myself, transferring, call another phone number and so on and so on. Business owners and personal accounts - Stay away from them!! You will be hustled and lied to only to make a sale and then charged for additional or unable to make changes.

The computer generated help service and text service is complete junk. All they do is circle you back to the beginning over and over. This is not my first time dealing with Verizon but it is my last. Their prices and supposed services are no better than any other cell service provider. Go with a less expensive company and you will be just as satisfied. In fact you will be much happier.

The only reason it was not a 1 star review is because delivery of the device ordered was timely and fast. Aside from agreed upon fees, Verizon tacked on an additional $70 to my monthly bill, not including the monthly device payment. This was not part of the sales pitch or agreement I was provided for "buying" the new device. Additionally, a strong deceptive sales practice of multiple "loyalty discounts" were added to my monthly bill for a couple months, which the customer service rep could barely explain. These loyalty discounts reduced my monthly bill significantly enough that buying a new device became easily feasible. Once purchased and I was on the customer service call (which took a day for a return call from customer service), I was told the loyalty discounts were a one time provision. This was untrue as it had been applied to my bill for at least two months. This is classic bait and switch consumer misrepresentation and deception.

I am new to Verizon, and owning my own phone plan. When purchasing this plan, I disclosed that with the rep I was talking to. I knew nothing about activation fees, and when going over the charges, I asked multiple times if there were going to be any additional charges. I was told no, and my bill would be around $130.00. I am being charged over $200.00, which I would happily take care of, if I was informed of that price when I asked multiple times over extra charges. Even with that, I was not told I'd have to trade in my phone to get any service, even though I got my original phone unlocked. So I'm being charged over $40.00 more than I was promised, and had no service for days.

I received notification that my old Verizon Home Phone would no longer work starting in Dec 2022. I decided to do my due diligence and get a new updated unit. The problem is NO ONE told me that in doing so it also increased my bill by $25 per month. I only found out because I had issues with activation. We have always been Verizon Customers and I can't say that this is the first time that I have felt like I have gotten screwed. I think this may be the last straw. I guess it is time to look for somewhere else to take my business.

Every time I reached out to customer service for a change in account, they always made an error and blamed me for not catching the error and correcting it. First interaction was related to a downgrade of the plan; CS agent confirmed the change on chat. After 3-4 months, when I still noticed the charge, the new CS agent blamed me for not noticing the error sooner and was trying to negotiate in giving me less in refund than I deserved saying I did not catch the CS error soon enough.

Spent hours on the phone, finally reaching a real person, but were told there was no way out of owing 1k. We would have never agreed to this. Asked to speak to corporate manager and were told "That's not the way it works". We need a call. Will NEVER recommend again. And will show review when we go back to previous carrier. We will remove this review if you fix. Signed family w 5 lines.

If you are hoping to connect to a live representative, you will be disappointed. After holding for several minutes, you will finally be directed to another recording which will inform you that there is not a customer service representative available. You can only chat online but the questions/answers are the same, there is not a live person on the other end, so no matter what you ask, you get the same response. I have been a loyal customer of Verizon for over 20 years and I am fed up. Moving on!

Customer service is impossible to reach, they make it extremely difficult to reach anyone with competence. Cellular data itself is OK however the service to reach anyone is just awful and the back order they have right now for the 5G home which they convinced me to get has been over a MONTH and I still not received it meaning I have no WiFi still. Go with another provider!!

I purchased a phone upgrade for one of my lines. I have 4 lines with Verizon, have been a loyal customer for over 20 years. Simple activation steps turned in a HUGE nightmare that the Verizon Tech support cannot figure out how to fix. During the activation process we were asked to contact customer support. We contacted them and followed their instructions EXACTLY. Instead of activating the new phone on the existing line, they messed up another line. So now I have 2 phones that are completely useless. I spent from 11 pm - 4 am on the phone with them. At which time they said it would only be a couple of hours for the phones to cycle and they would be usable.

So I was an AT&T customer for the entire time my family had cellular service, since the time before they absorbed Cingular Wireless under the AT&T logo. I got my own plan with them when I was older. I switched to Verizon because under AT&T's new plans, which are required for certain smartphones, the cost would be astronomical, and we had circular discussions with reps on how much the plans would cost because their price was not transparent to include line and other fees. Verizon however, fully disclosed this information on their website and my partner was already a Verizon customer and needed a new phone. Verizon was offering a $500 bring your device credit at the time, and my Samsung S20+ 5G was in perfect condition. And that was really the only reason I agreed to make the change because I had to pay $400 to pay off my device with AT&T and my partner's phone was going to cost above the trade-in value.

Verizon’s sales team needs to be re-trained. They will tell you anything to make a sale but once the bill comes in it’s a whole other damn excuse. So I was told I was gonna get the buy 1 get 1 deal AND the value of our trade ins, I get the bill and it shows both phones have a monthly charge but the trade in value is there. I call Verizon, spoke to 5 different reps and all told me the same thing we can’t give you both promotions, that’s not what I was told. I hate Verizon and I will be switching back to T-Mobile in the next few months. Verizon needs to re-train their sales staff.

Verizon is quick to add on fees. They lie and say, "Oh it would only be $7.99 more to your bill. It covers any device in your home etc." However, every single time I call to ask a question about the bill or the fact that I have a broken camera...or simply to inquire about anything. The Verizon Customer Service directs you to a chat. In the chat, you struggle just to get a real person to chat with you. Mostly it is an automatic -robotic- response according to what you keep clicking. I struggled for months and still I cannot speak to an actual person.

Purchased new phone online with the promo to return my phone and receive a $1000 credit on my account. Did it all online through Chat assistant. I received my new phone and was sent the return label and followed the instructions to return the old. Never received the credit and I confirmed the phone was delivered to them, they asked for a Submission ID which was never provided to me. Conveniently they cannot locate the CHAT chain and refuse to do anything further. Why would I return my phone to them? Why would they send me the return label? I feel scammed and am actively seeking out another service provider and will continue to write reviews anywhere possible.

"BAIT AND SWITCH TACTICS!" One of the saleswomen named Tabatha sold us two new phones that ended up costing us over twice the amount of money than we had asked for in our first billing along with no disclosures of return policies, fees, and when we decided to return the phones under their 30-day return policy they said that we would lose the previous phone numbers that we have had for over 12 years! Shameless and deceptive business practices.

While their cell coverage is pretty good, their website absolutely sucks. They didn't recognize my phone number!! Not in their system (despite 7 years usage) Also didn't recognize my email! Same. My pin, used monthly to pay ALSO was not recognized yet I logged in on my phone while attempting to log in on laptop. How do they stay in business? Ridiculous. Was trying to pay off my phone so I could go elsewhere for half the price. They used to be a good service, not anymore.

I have had Verizon for 3 years and they're over the price and misleading promises. If you live in the country, this company will price gouge the stuffing out of you. I purchased the $80 internet plan. 150g for $80. Thats extremely high but they know there is absolutely nothing else you can get so why not stick it to the country ppl. 150g takes a week to use. So for 3 weeks I have absolutely no internet, even though it is supposedly unlimited. My speeds after using 150g of high speeds of 800 ish kbs, it goes down to 20 KBS, are ** kidding me. Dial up is faster than this. But when you get their internet services, you're promised up to 600 kps after the 150g is used up. Never has that happen. Even with high speed internet the most you get is 800kps. Not even high speed, but whatever.

We have been with Verizon four years and using the same phone this entire time. We purchased a new phone and contacted them to switch to the new phone. We had unlimited data and hotspot from the old plan we had from the last four years that we were completely happy with. We never asked or authorized any switch for a new plan. They switched our plan without our knowledge and blocked our hotspot. After 6 hours on the phone trying to get our old plan back the phone still would not function. The lady helping us said she couldn't help us anymore that she will need to make a "Ticket" and someone would call us back in three or four days. We then went and found a new carrier and again, a new phone. We will never have anything to do with scandalous Verizon. The things they get away with is unbelievable and rotten.

Was told in December 2021 that we had an estimate of $1800.00 in credits towards new phones. Not True. It took 6+ hours to complete transaction. Won't allow you to purchase phones, and will not give you any trade in on old phones if you attempt to buy them upfront. Don't go to Verizon for any Apple products, once your contract is up. Go to an Apple Store, they will provide you phones with better trade in values, better service, and a clear understanding about your products. They can also connect you to any provider, much cheaper! Verizon is Non Negotiable!

I had these losers for a few months. I canceled my internet service in November 2021 (so that's what they convinced me) then December rolls around and I received another bill and I'm like are you people kidding me. I called a few days before Christmas and one "B " said "we are not canceling your service, because we don't want to. I said "B you don't know who your messing with." I said "Cancel my internet service or I'm contacting the attorney's general office and report this company for taking advantage of their customers," and she hung up on me. I called back and a guy answered the phone and I ordered him to cancel my internet service or I was going to make his Christmas a living nightmare.

I don't necessarily mean that when dealing with their customer service agents that they are difficult or abrasive. I mean that the entire customer service experience provided by Verizon is a nightmare. Unless you are dealing with a live human which is an extremely difficult resource to have any access to; their entire user interface is designed to be extremely frustrating. There is absolutely zero assistance from verizon in moments that you actually need.

I was with Google Fi for a while before moving to Verizon. At Google I paid a flat $20 a month plus $10 a month for every additional gigabyte of data I used. The only reason I moved is because I added my fiance to my plan and she needed more coverage than Google Fi has at this time. I fully intend to move back to Google Fi once this contract is over. I was guaranteed that I would be paying $115 a month. They said there would be a small service fee for the first month. Google Fi had a $15 service fee. My first bill was $380. That is over three times the amount they told me. Now their customer service did work with me on splitting up the payment. But they didn't reduce it at all. So they get a star for helping me not go broke. But in all actuality they should have never put me in that situation.

There are not enough words to express to everyone to stay far away from Verizon. I put up with them for 25 years when I should have quit them from day one. BUT as recently as tonight 2/22/22, I have been living a 25 year nightmare! Idiots who do not give a darn that you have been a loyal customer for 25 yrs never been late, in fact, always early and put up with so much crap, instead they lie and cheat and steal and get you so angry you will end up in the hospital! They will accuse you of things you did not do. They will ruin your phone service. They do not ever listen or help and I have dealt as high up as the executive offices! THEY ARE YOUR WORST NIGHTMARE! There are too many other choices out there and I am too old to have this aggravation and compromise my health. I beg all consumers to do the same.

I am a veteran and work as a nurse for our government. I have been a loyal Verizon customer for over 12 years. When I had accidentally data overage charge, verizon would not rectify the issue and I had over 2,200 dollars fee. They would not make any adjustments to lower this bill. They do not care about their customers, get rid of this company. #theydontcare.

I have been with Verizon for about 8 years. It is the best coverage I can get where I live. And the most expensive. If there were better choices, I would probably consider them after this last phone upgrade. Mind you, I don't often upgrade my phone. My old one was the original Samsung Galaxy S4 I purchased in 2014 with the Verizon service. Only upgraded because it has become so obsolete it is not supported anymore, thus some things don't work. I updated to an iPhone 13 Max Pro for the awesome camera. Extremely expensive for a phone, but no regrets so far. As for the Verizon plan and perks/add-ons... yeah right.

I was quoted a price by sales staff, Greg, over the phone for a phone upgrade and new plan. He said he would provide me with the bill breakdown. I trusted Verizon Wireless, since I had been a customer for 13 years. Greg never provided me with the bill breakdown. However, when I called the billing department, they didn't recognize one of the discounts or promotions. This whole process has been hours, and a nightmare to me.

Opened a new account with Verizon during Black Friday with BYOD promotions. The egift cards they sent are not even usable to pay anything in verizon itself, their agent said it has to match exactly the amount you are trying to pay!! Seriously?? This means their virtual money is just that!

Verizon has the worst customer service I have EVER experienced. If you are fortunate enough to EVER speak with an actual human you can get your needs addressed, however, you are unlikely to speak with a human. Expect to wait on hold for hours. This is not a first-time experience for me. I estimate out of the ten times I have called Verizon customer service I have actually gotten through to a live human twice (2 out of 10). Furthermore, my automated payment gets deleted about every 3 months causing me to get late fees. I personally think it's a scam they are running but I have no proof.

Verizon sent a final bill to be paid 2/5/22. My husband's mother passed that week so we were not able to make that payment. On 2/7/22 we called to be informed this had been sent to collections. We immediately called the collection agency and they informed us that we were ok, to just pay the bill and nothing was going to be reported. Well they lied. We paid for it and two days later it showed up in our credit report. I called Verizon to ask them to honor their word and how they could do this to a customer of 13 years, but they did not care, said, "Sorry you at least paid it. In 7 years it will be deleted." Thanks for being heartless Verizon. Glad we switched and will tell anyone not to bother signing up to your services.

I have had my phone 4 mo. & I have been put on disability for cancer & other medical issues. There is no way out of my contract & they can keep my trade in, charge me $700 + phone & service thru 2023!

I suggest that nobody trust Verizon or use their services. They are the worst company I have ever dealt with in my entire life. I had phone service through my ex-husband's account back in November and I needed to get my own phone plan. So I bought a phone through Verizon on a promotional deal in which the Iphone 13 mini would be free if I signed up for a new account with an unlimited plan. As I currently had no account of my own I signed up for an account online and the phone was to be mailed to me. However, the phone was backordered and I was going to be without service for one month.

If you have Verizon post pay and are forced to use their "live agent" to solve an issue, I hope you literally have hours on your hands to wait. Every question requires you to wait 15 minutes for a reply.

I would call in for help to this call center in India. They would put themselves on mute, say "wow that must be so frustrating" and eventually hang up on me. Yeah so Verizon... a place where people who barely speak English can make life-affecting changes to a customer's phone number used as a 2 factor for my bank for example, and then hang up on customers if they mess up..."oops, sorry your phone number doesn't work anymore. Must be so frustrating, bye for now - Raj." And there is no one else. I talked to someone who identified himself as a manager and he hung up on me, which I have never experienced a customer service manager do before. They told me Verizon doesn't have Customer Relations and their call center is the only contact.

Beware! I called to get internet. I was on the phone for hours going over details of what I needed and costs. When we were coming to a possible agreement the line disconnects. Within an hour I’m getting emails and confirmations of an order placed that was never agreed upon. Prices were way higher than I was quoted, like $150.00 more. The next day I call again. Spend more hours on the phone and again am quoted a lower number. Things seem to be ok. I’m told NOT to worry about the emails of what my bill will look like, they are always off.

Verizon is absolutely the worst company that I have ever encountered. I have spent 6 weeks trying to resolve a problem. I have been lied to repeatedly. Their customer service absolutely sucks! If you call their phone line, you’ll be on hold forever. I highly suggest that you find another carrier. I truly wish that I had NEVER tried to do business with them. These people bring a whole new definition to the term FUBAR!!!

I just moved to a new city and I am presently in temporary accommodations. I work remotely. So I have a private box for my mail. I needed to purchase a mobile hotspot and I called into Verizon and purchased the device and the first month of service as a prepaid customer. Not long after the purchase was made I received two back to back phone calls from different numbers and the agents did not speak. I googled the number and it came back as Verizon.

Their customer service has taken a hit. Nothing seems to be easy with Verizon any longer. I used to pride myself with being a Verizon customer but after 5 hr calls with them for same issue over and over I am tired and given up.

Ordered a phone online from Verizon, received a confirmation it would be delivered in 2 days. I noticed the address was incomplete so I called the person they had listed as my rep to get tracking. He informed me the phone was on backorder until 3/31. It was ordered on 2/2. I called customer service, they informed me the phone was not on backorder and I could pick it up in the store the next morning. Went into the store to pick it up and they said the order had been canceled. Called customer service, they could get me the phone at another store, went through 45 minutes of questions, all set, csr refreshed his screen and the phone was no longer available.

I initially ordered 2 phones and 2 plans from Telesales. The iPhone 13 Pro had to be ordered, and the iPhone 13 was in stock at a local Verizon store. I initially attempted to set it up yesterday after picking it up at the store. I was able to transfer my information from one iPhone to the other but had no way to activate it. Customer service was already closed. I tried the texting assistant, they informed me I needed to contact customer service tomorrow, which is today. I did call and was on the phone 2.5 hours and after 6 different people, no one could activate it. The last thing they said was to take it to the store, not sure what they could do, that support or telesales could not. I out of frustration just canceled my order and plans. They want to charge me 50 dollars for a restocking fee, for a phone they sell and could not activate. I did pay the taxes of 198. I will most likely contact my bank and let them fight it out. But buyer beware.

I’ve been fighting with Verizon for 2 months. They billed me $1100 for upgrades on my account that were part of their free iPhone promotion. 2 months and I still haven’t received a single penny back from them. Customer service just gives a constant run around and regurgitates useless information. It’s a complete joke. I’ve filed a complaint with the BBB and with my bank.

I had ordered a iPhone 12 Pro Max Plus that was supposed to be used but in perfect condition. When I received my order I was excited to set up the new phone only to find out it had been reported as lost or stolen to Apple. When I called to let them know I was told that they could not unlock it. They would have to ship me out another phone and promised to overnight it. I found out the next day when the phone never came that it wasn't being overnighted and they had reported as if an insurance return to where it looks like I damaged my iPhone and needed a new one when it obviously was not the case. On top of everything I still have not received my phone or any type of discount or credit for the ordeal. Worst customer service ever! Do not use these guys.

On January 4, 2022 I ordered prepaid and paid for prepaid service online from Verizon. Later that day I received an email saying they cancelled my order because I had to send in my ID and a bill with address. I sent in info and they never responded back or refunded money. I called on 1/7/2022 and the rep named Rich said my refund should be back in account by the 25th and he gave me a ticket number for reference. He said he worked in the P.A.T. department.

I live in a small town where Verizon is our only choice. I'm the last several months my phone calls drop constantly during a conversation. I have a network extender that is useless. Their customer service is the worst ever! If you can avoid Verizon, I hope you will.

Verizon Wireless doesn’t work well in El Paso or any other border town. It will always connect to antennas down in Mexico or Canada. Even when disconnecting the roaming, it will still connect to antennas on the other side of the border. When I went back to the store in 79911 El Paso - west side, the representative told that many customers has returned to cancel their service due to the same problem. They knew it all along, and still lied to me to get my money. I do not recommend Verizon wireless services. The company didn’t refund my money, even when they were aware of the problem. Awful business, never again.

Been a member of Verizon with 6 lines and 3 apple watches for 7 plus years. Was offered a promotion on 11/28/21 for $1000 for a trade in on a phone. When I returned the phone they only gave me $650 and denied any such promotion that I was offered and tell me they are not able to find the recorded call from 11/28/21. Offered me a credit of $350 but couldn't do it all at once. After a call on 1/10/22 they said they had credited $140 to my account and would do the rest later. It is FEb. 2 and I have had NO credits to my account and I have spoken to a manager named Shamara that says she will "try" and process the $140. I asked to speak to a manager above her and she has told me there is no one else above her. I would have never traded in the phone on 11/28 UNLESS there was that offer.

Purchased service 2019 and thought I was getting a good deal on a phone, buy one get one free. I also thought the service would be better. I found out that I never got the promotion and the buy one get one phone was a phone they didn't have and offered me another phone. So the documentation says that I should be on the plan but sales and customer service told me that they can't do anything.

The worst phone company I've ever had to deal with! I recommend that anyone considering this Company, go elsewhere!! High price, poor service! No escalation of complaint or call back from management. Over 10 hours of my time wasted!

I was told if we bring our phones to Verizon they would give us a $500 Visa gift card. Two weeks after making the switch I received an email saying our band new phones purchased from the Apple store were not eligible for the gift cards. I couldn't find anywhere on their site showing eligible stores. Oh and tried to make an appointment, they said it would be minimum two weeks before we could get support at the store.

Verizon billing me $35 for a boost of cell phone service that I never purchased. I already have unlimited data, so why would I want a boost? I have tried repeatedly to get help from their customer service, but even when I manage to reach someone, I get no help, just the old runaround. Last month there was a service outage, and it took me two weeks to reach customer service, but at least I eventually got some help. I have been their customer for more than three years, and I resent being treated this way.

I have called for 3 days to set up my business account up and I can never get a half of a person on the phone ...These recordings and wait times, repeat music people pick the phone up, hang up or maybe it's a reset to the music playing.. and anybody that picks up the phone will transfer a personal account to a business account ....C'mon guys what's going on here ....It just makes no damn sense at all to wait like this or call 7 different number just to hear the same recording. Can't even get thru with a chat ....It's just crazy ...I need another carrier soon as possible.

My wife and I changed from AT&T to Verizon. We went to Verizon on Indian Lake Blvd. We were given a quote that we would trade in our I8 phone for I13 iPhones and we just pay the taxes for the new phones. My wife and I were told there would be no additional charges for the IPhone 13s. We agreed and I was given 14 days to clean our phones of information on them and turn them in at the store. Two days after doing the deal I returned the old phones. The agent that gave me the quote wasn’t there so I turned my iPhones in to a different agent who said “I will only give you $400.00 per phone”. I told him that wasn’t what I was quoted and would like to talk to Shane who gave me the quote. I was told he wasn’t there. I returned back to the door the following business day and was told they wouldn’t honor the quote or agreement. I’m hoping I didn’t make a mistake going from AT&T to Verizon but it’s looking that way.

I have had cell phone service plans with AT&T, Sprint, T-mobile and recently switched to Verizon expecting better coverage and service. What a big mistake! This is by far the WORST customer service experience from the word go. It's been a month and we have spent countless hours on phone with Verizon to fix various issues from device activation to billing. One department forwards us to another, and all of them don’t talk and are highly disconnected. Sales messed up while selling us the plans for our devices for their sales cut and now we are stuck with their mess. We regret every day moving to this horrible business as we don’t trust their customer service anymore.

I am not and have never been a Verizon customer. I have a prepaid tracfone and a landline with Comcast service. Despite this, I have gotten phone calls on both my phone numbers about a Verizon bill owed by a “Mike **”, who I never heard of. I had the tracfone number for 5 years, before changing the number, and my landline for over 4 years. The collection agency, Jefferson Capital, told me that they were given my phone numbers by Verizon. I called Verizon asking how they got my phone numbers and why they gave them to a collection agency. At first I had a pleasant exchange with a Verizon rep, who suggested “Mike **” might have had both my phone numbers in the past. One is a prepaid tracfone with a New Mexico phone number, the other a landline in Delaware. What are the chances Mike ** had both those phone numbers?

Try transferring my phone number and it took me a hour and then we got disconnected and it's still not transferred And ask me now for a long long review. I'll give them the worst review And it's still not long enough so you're the worst worst worst. OK fix your system at

Verizon used to provide top-notch service & coverage, so I've paid more for them the last 15 years than their competitors. Most companies' customer service is struggling from the pandemic, but Verizon's is particularly terrible. Was on hold and transferred around for FOUR HOURS just to transfer my kids' phone lines to my plan from their father's. Disney Plus never did active for us even though we registered for the free 1 year. Customer service tried to help but couldn't figure out the problem. Verizon Smart Family was great 2018-2020, but now I keep getting errors when I try to pair my kids' phone with mine. Ya, I dread calling customer service again. If this doesn't change in the next few months I'll be switching carriers. I can get the same plan, save money & get bad service elsewhere.

SCAM and Modern-day ROBBERS! I have spent days and hours trying to get an insurance plan to fix our phones. I want to cancel all insurance and get a reimbursement. They gave me a run around for nearly four hours. Then when I asked for a supervisor when no one was capable of giving me straight answers- I continued to get disconnected and transferred. My time is too valuable to deal with this and I guess that is what they count on. How many times do I call and get hung up on and disconnected and then they do not call me. THEY HAVE the NUMBER that I pay a good penny for every month!!!

I needed to replace my old phone and got this one Galaxy A51 5G UW BLUE 128GB. From the very start the phone did not work. It took forever for them to replace the phone. It worked for months and then it stopped, just like before. They are sending another replacement phone. They don't work and Verizon keeps selling them.

I moved to an area with better Verizon coverage than AT&T, so I switched to Verizon and got new phones. I owned my AT&T phones so traded them into Verizon. Verizon appraised them for around the going rate for trade ins. So I mailed my S20 Gray phone and my Green iPhone 12 Mini to Verizon. First problem was that Verizon said the gray phone was actually a blue phone and since it was blue appraised for $15 less. Of course, they're wrong; it's an AT&T phone and based on the IMEI number they told me was on the phone I sent them, AT&T says that phone is gray.

When I spoke to the sales rep to start service with Verizon they gave me two promotions, one was the buy a phone get the other free and the other was turn in your old phone and you get 800 and 400 for an older phone. Turns out that they can only do one promotion they gave me the buy one get one free, I had already sent two phones to Verizon, they did not give me the promised amount instead they gave me retail price for an iPhone 11 $260 and an iPhone 7 $ 11 way less than what they promised. Verizon will not return my phones and will not give the amount they promised. My bill is very high because of it. The sales rep gave me way less monthly price and now I am stuck with this Company who is a thief and does not care for they customers. I regret switching to them. I could have sold the phones for more on my own. Extremely disappointed they do not seem to care for what has happened.

Quality customer service is an issue with Verizon CEO, CFO, Board and whoever else makes their decisions!! Then trains the employees the same! When a phone is purchased, no longer does the employee take the time to show how to use it unless asked. (hopefully) They expect everyone to know. The instruction are lacking. Can be found online! Not everyone has online access! Customers need to be asked if they have online access or help to set up phone and instructions to use it.

I recently had charges on my phone bill that I did not do. I spent one hour on messaging and another 20 minutes on chat and was told I would be refunding. "Senior Leadership" apparently changed their mind and no follow up was given to me regarding it. I then spent another 45 minutes with someone and they said it did not matter what was said to me. They were not going to do the refund. Extremely poor customer service. Very disappointed. I have been a customer with them for 18 years.

The customer service representatives called me names and he refuse to connected me to his supervisor. This review for (the main office of Verizon). Simply I brought three line from T-Mobile to Verizon couple days ago. I was informed that I will get $1000 credit for two of my phones which is 11 Pro Max and $800 for 11 Pro however when I went back to a different store I got different information. It seems like it’s a freestyle or I got full advertisement in order for me to sign in however I wasn’t happy so I called customer service. Instead he observe my frustration. He called me names and told me that I need a new brain. His name and ID number is: Joe **.

Absolutely the worst customer service experience in my life! It's virtually nonexistent, wasted around 8 hours trying to solve what should have been a simple issue, Now I'm looking for a new service provider. One that has someone answering a phone for support.

Let me start by saying today alone I’ve had I’ve gotten hung up on by Verizon reps twice. When I became irate enough to raise my voice and use the ** word after having to deal with the same one line response for the past few hours I was corrected to not use that kind of language when speaking to him. Rewind 3 months back when first signing up… it took 3 tries to get a plan.

They will rob you blind and suck out money from all kinds of fees. I switched to Verizon for only two weeks based on having issues with tow of my lines not working properly to where I could not receive calls or texts. For those two weeks they are charging over $400 with $175 in activation fees. I was told I did not have to pay in store. Buyer beware!! Think before you switch or get service with Verizon.

I went into a Verizon retail store in Easton Maryland to buy a phone for my granddaughter. They happen to have a buy one get one free deal so I upgraded my phone at the same time and her phone was supposed to be free. I must've stumbled upon a new sales person. I'm not sure what happened. They're supposed to be the ones that know how everything works about the plans. I was completely led to believe that I was getting my granddaughter's phone for free and that was not the cases.

It took me a week of several trips to the Verizon stores, rabbit trails, confusing sign in which were complicated and useless. Hours waiting for chat service to start. 10 minutes of wait time between each question and many times they would ask the same question over and over again. It looked like they did not know what they were doing. I always felt like Verizon was the class act of the phone/wireless carriers, but my experience has literally been a nightmare. They have no way to check your phone for defects. I had to carry my phone to an outside phone repair place where they told me in 30 seconds what was wrong. And it still took 2 more days with Verizon to get the ball rolling. Unbelievable experience. Wish this on no one.

I have been trying to connect to Verizon Wireless customer service for the past 2 weeks with no luck. I have been on hold for over an hour at times before I finally hang up. This is extremely unacceptable. This is one of the reasons I want to cancel my service yet I can’t. And they can’t blame this on Covid, all they have to do is answer the phone!!!

Sure, on 11/10/2021 I tried to transfer to Verizon from T-mobile with promotion by Verizon if we ported our numbers in at Apple Store. Everything initiated ok and my phone with line ending in ** went through smoothly. The issue began with my wife's and daughter's approval as Verizon customer service agent declared my state issued driver's license to be unauthentic. We spent hours at store trying to clear it up, I felt the need to contact police officer working outside store to authenticate my ID. We weren't able to resolve the issue and about 4 hours had passed until the closing of store.

I have had Verizon for 7 years. My refurbished phone was paid off 2 years ago. When I reached out online to make an appointment to upgrade, and get a new phone, I couldn't even schedule an appointment because the scheduler on the website was broke. I kept checking back in and calling to no avail. Put on hold twice for over an hour. Luckily this gave me time to review what I was actually paying for, and compare with other services. Turns out I was paying $166/mo for one paid off refurbished phone and service for just this one line! Within minutes of calling Spectrum, I got their top phone with top service for $80/mo. I wish I could leave negative stars lol and be reimbursed for all those years of paying for nothing.

I purchased a new phone from Verizon. However, I realized after one day that I could not receive telephone calls. I could not call out unless I restarted the phone. I went to the store twice to no avail. Finally, I scheduled an appt. The appt. was canceled. After contacting customer service online, I was sent another phone except the phone is "Like New" not a new phone. I paid for a new phone and received a used phone.

The worst experience, thought the switch from Boost would be better. Trying to get someone on the phone is the hardest thing to do. I’m ready to jump off a bridge because it shouldn’t be this hard. And the automated system will just hang up on you. Can’t chat without signing in, but I can’t sign in because the account isn’t registered. Can’t make an account until the phone is registered. It’s an endless circle of not getting anywhere. On hold now just to speak to a supervisor. I’m just trying to get my money refunded. I don’t even want to leave 1 star.

My son is military. Got Verizon bc of all the so called great reviews. In February 2021 he was deployed and lost his phone. I tried reaching out to them to see about getting him a new phone to no avail. They wanted over $400 up front. I then added him to my T Mobile account. In Nov when he came back from deployment he tried cancelling his service with Verizon again to no avail. We have tried numerous times and for many days and every Verizon customer care number you can imagine to cancel his services again to no avail. We are still fighting now to end his contract and still being given the runaround.

I have had Verizon for less than a year. In that time, it has been a nightmare. I have gone through 6 phones on that time, as they blame the device. They have the worst customer service and tech support in the nation. They are a nightmare to deal with, they're not open normal times for tech support, this is disgusting. I pay for service I do not ever get most the time, write letters to corporate and they suck. They could care less. They care for money not the customer. I have issues daily and trying to reach them is nonexistent. I left AT&T for this garbage. They need to be investigated and cited for what they do. A phone is a lifeline to people and need working service. Well to say the least you do not get that with Verizon. They don't care. They overcharge and rip you off. Beware. You never get anyone who even speaks English. They are stupid and have no idea what they are talking about. For the sake of your sanity do not ever go to VERIZON.

Even I can't give one star to the Verizon service experience. I've not had a terrible service experience ever. I wanted to buy iPhone 13 pro max switching from ATT to Verizon. Due to a website system error, a Verizon representative filled my order on the messenger. He sent me the application form and I filled it out with the right information but the application form system wasn't stable so I submitted it twice and made sure my shipping information was on the messenger as well. It was good so far but after closing the deal, I got the confirmation emails but he didn't include my apartment unit. Right away I asked to fix my shipping information on the messenger. Another salesperson said he can't change the address and then I had to call its customer service center. It was almost midnight and I couldn't access to customer service center. So I asked to connect customer service person to fix the shipping info right away and they didn't respond to it.

Two hours of my life wasted with incompetent customer support. Zero help. They actually didn't even make sense. The fact that they call this customer support should be criminal. I wish I could take a picture of the conversation and share because it is almost comical that they not only didn't read my question they then wasted my time for 120 minutes to tell me that I should contact Apple - when it's fully a Verizon issue!!!!

If you ever have trouble with your Verizon account, including being able to activate data on any of your devices, you can forget about reaching support. If you go through, chat, it takes a minimum of 20 min on hold. Then, the person you get, usually doesn’t have an idea of how to fix any problems. It took me 4 tries and over 3 hours to have them activate my data on my iPad.

Junk! Reception, price, help, all junk. Stay away. Sell, sell, sell, Verizon does not care about you or anything you buy. Don't do it. Do not sign anything thing more than a plan with someone else. Phones that suck should not cost 1500 with a plan that's 50 bucks unlimited (which means don't use it). You will run out of data and your unlimited plan will suck and cost you 300 + a month for two phones with ** service and zero accountability. And the 250 for insurance is a joke. Lost phone sent junk, repeat, sent junk, I now have junk I owe tons on with ** reception and service. I signed it to continue, but I personally do overpay monthly and I call that personally do business. Fyi

I spent 2 hours on hold trying to get a hold of a human being. Finally after being connected, I inquired about the credit I was due after trading in my old phone. During the 2 hours I spent on hold, I decided to pay off my phone, since it was a Christmas present for my husband, and I didn't want it to affect our future bills. I was made aware however, after finally speaking to a representative, that because I paid off my phone, I was no longer eligible to receive the $650 trade-in value. I asked if we could reverse what I had done to "VOID" the contract, and I was told I couldn't. Verizon lost a loyal customer today.

Resolved: It turns out Verizon was in the process of changing the local tower over to 5G service and that was likely the cause of the service interruption. I wish they had just let us know somehow as I wound up spending the better part of two days trying to resolve this and almost cancelled our service to go with another provider. But I guess all's well that ends well, as the saying goes. Hopefully we will be a Verizon customer for many more years to come.

They make it so easy when they selling their lines and now I have to call them every day waiting 1 hour to speak to someone and they just keep transferring me to different dept. and no resolution. I sent my two old phones and no rebate yet and I'm paying 250 per month for two lines. Ridiculous and big shame on this kind of big corporation.

Buyer Beware. The sales staff on the phone will tell you anything to close a deal. I fell victim to the buy one get one free iPhone promotion. I sent my phones in and never got the promotional credit promised. Instead they tried a Bait and Switch and claimed they sent me a reward card for $190, which I also never received. I was supposed to receive $900 in credit on my bill over 24 months. Never received. Now they have my old iPhones and I ended up paying full retail price for 2 new iPhones and am locked into a 2 year contract. Watch out for Verizon promotions!

Everything about this company has been awful. When we signed up it took over two hours and the guy had no idea what he was doing. We were suppose to be paying $70 with a $10 discount per line. Then got our bill and it was $80 - $10. We were also suppose to get $500 credit on our bill, after 3 months that never happened. They said they would send a gift card for this and never did. Awful. Customer service tells you they will call you back but never do the. The hold times are 30-45min, which I assume is because everything has something to fix or complain about. Wish I never moved to Verizon.... Awful.

Verizon may be the worst company customer service I have ever encountered. I recently got a Verizon phone plan and had the local Verizon shop get everything set up. Then I found out from people trying to call me that they were unable to get through to me nor leave a message. I tried calling myself from another phone, and sure enough, my cell doesn't ring nor does the VM pick-up.

We tried to cancel with Verizon and pay our balance that was owed. On 12/28/2021 they debited our account for a month of service. My wife spent nearly five hours on hold before finally hanging up. We transferred our phones to T-Mobile on 12/27/2021 and a remaining line on 01/03/2022 to metro T-Mobile. We went into a store today after getting an email with our final bill in which they charged another months charges and what we owed on our phones. My wife gave them a check for the balance and the rep stated they couldn’t take a check so she gave them a credit card. The rep stated that the card did not go through so she gave another credit card in which the rep said that card did not go through either. So I used one of my cards. It went through and we got a receipt.

Verizon texted me that my phone needs updated to the 4g. They said I could go to any store and get the new phone at a discounted rate. I have received nothing but a run around from their store, corporate store, and phone call to their "customer service". Evidently they don't want my business.

I went traveling recently and was billed international rates for calls made on wifi based calling while using the hotels wifi. Nice little $500+ surprise. Called Verizon's customer service line and got to spend an hour on hold before I got bored and filed a BBB complaint and started leaving honest reviews about my experience with them while still waiting for a human to pick up the phone. Hasn't happened yet...

My experience has been HORRIBLE! I am a Medical traveler- assisting communities affected by Covid 19. I am a mother/ daughter and needed reliable service to remain in contact.. and safe. My old carrier-Metro PCS- was perfect for 10yrs; however, life changes and I thought Verizon would adequately fit my new lifestyle. I had Verizon in the early 2000s for a few years so I felt confident making the change. I was WRONG!

I have been a customer of Verizon since they were 180 communication. You could only get them through AAA service plans. The phones would burn your ears if you talked more than 5 minutes. Now in this glorious age of satellite filled skies. You can not get one human to answer 2 simple questions. Getting into your account takes permission from homeland security. Then when you get in to it then there is absolutely no pertinent information. I am a 52 year old man. Please make your systems work for people that are old and wake up at 2am with nothing to do for 6 hours EST.

Just find another company. Anything non standard and these guys are incredibly inept. I lost a pin number. It took hours and hours... before I gave up. Honestly the worst customer service I have ever experienced. I am 43.

I used to have T-mobile and because of a promotion Verizon had, I decided to switch to Verizon. The promotion was giving $250 e-gift card. They didn't email me the gift card and when I contacted the customer service, they said the retail employee might have been wrong and there was no gift card promotion. I had to contact them every month and it would take me at least an hour and half because the customer service is extremely slow. Not only that, but on every month's bill, they would charge you for extra things you didn't even ask for. One time when I was checking my bill, I noticed they were charging me more than normal and when I contacted they said I was right and they would fix it. What I meant by this example is that you always have to pay attention because they just want a chance to get money from you. Their live chat is also horrible and you should know that if you decide to contact them, your whole day is gone, that's how slow they are.

When you're troubleshooting a phone/Network and phone call disconnects. They don't call back. We need to call back CS and wait for 1 hour in the line to explain the phone/Network issues. Thought Verizon is best in network but worst in customer support or handling issues.

Switched 5 lines to Verizon. It started with activation issues. Spent 3 days to activate phones. It's impossible to get a rep on phone, stores are closed and chat is useless. Stay away! Horrible company.

I had ordered an upgrade for one of my eligible lines. I inquired after one month and was told order was cancelled without any notice. Had a very bad experience with their overseas CSR who hung up on me.

I been trying to contact customer service, they have an option so they can return my call back. Pick a date and time. Waited and never got call call. I call next date, did not pick option to return call. Waited more than 1 hour and they had this answering service saying to call back later. Also the reason I was calling if you get a promotion and turn your old phone back they forget to credit you back. Is always the same with them. I cancel a watch and return watch, I'm still getting charged for watch service.

Always have a representative within 5 minutes or less 24 hours a day. Do not deal with them. You will regret it.

When I sign in on Verizon's website, it says I get up to $700 off an iPhone 13 Pro Max when upgrading. I type in my model number of my phone, and then it tells me I get $350 off. When I go to my cart to check out and select the phone line I'm upgrading, it changes to a one time $15 off credit. Advertising I get $700, drop to $350 when entering my phone model, then switching to $15 once you get to the checkout page and you are already set on making the purchase. I believe a lawsuit is brewing over this bait and Switch garbage. Verizon has a slow lagging website, which plays into the anticipation people have to make a purchase. This is deliberate and strategic to get people to buy more at a higher price based on checkout frustrations.

We've been Verizon customers, since 1985, before Verizon was its name. Customer service has gone through changes, but none as poor as the ones currently. Maybe they are too big to care. I have no other examples, but Verizon is awful. I've spent the entire day on Monday on the phone with Verizon Tech Support. They filed a ticket to be resolved in 24 hours. Tuesday I went into Verizon in Lees Summit Missouri. I was in the store for 5.5 hours. Still no resolution. I called yesterday. No resolution. I'm on hold today, Thursday, for now 2.25 hours, still no resolution. This is ridiculous. No answers and no one seems to care about my time.

On November 29th, we called Verizon and spoke with Nica to upgrade 2 lines on our business account. She said that we would get $650 off an iPhone 13 Pro 128gb, and $450 off an iPhone 13 Pro Max 256gb by ordering them with renewing our 2 year contract (and keeping our old phones) and promised that they would be delivered by December 28th “at the latest”. Not having received either phones on December 29th, we called to follow up, and was informed that Nica BLATANTLY LIED about pricing, phone availability, and our WHOLE 45 minute long conversation and that she NEVER even placed the order. The only thing that Nica efficiently did, was immediately text us a “survey” to get a good review––which we completed––everything else she told us was a complete lie and misrepresentation.

Tried to switch online to their Unlimited plan and got help from someone online for over 5 hours only to end up with the card being delivered to an incorrect address thanks to the assistant. After calling and being assured that the account had not been created and should have no bills. I received a bill and a letter from collections. They take a long time to process disputes and the harassment is real.

We've had Verizon for 22 years and have 5 lines on their unlimited plan. Great coverage is their only pro, which is actually huge. We recently switched to Xfinity Mobile to save $100 per month. To our shock, we were billed for our entire billing period when we switched, even though we switched mid-cycle. We also realized we had been being billed for Disney Plus, which we never used. I do recall Verizon sending a text over a year ago announcing they were providing a free trial of Disney Plus. We never used it and had no idea we were being billed $8.99 per month, since we auto-pay our bill each month.

The login no longer recognizes my username, email, or password. Held for 3.5 hrs to speak with a rep and line disconnected me before got thru. This was my 3rd try. Also tried their chat and held for several hours staring at a screen with no rep ever coming on line. I've had this acct for 19 years and 4 lines. Will change providers at contract renewal.

They will sale you an offer but you will be paying 100% different things. I have business account and never never in this 3 year get an offer and pay the right things, I have an automatic payment and they charge me a lot and no one can explain it for me. Am going to cancel this account because stupid Idiot guy in Verizon. I mean the company itself not employs.

Their mobile website has had technical issues for ages. Will not accept my input of account information online therefore I cannot get into my acct. It changes my security question but when I tried to accommodate their change, it still would not acknowledge my new information. When I tried to call the 800 number to resolve this problem once and for all, the wait time went to one hour and seventeen minute wait time. I got disconnected from being able to have them call me back instead of holding for a rep. VZ has really gone down hill.

Verizon does offer great cell coverage and I will give them that. However, their customer support is unfortunately poor in my personal experience recently. Not all of it was bad hence making it a 2 star. The customer support messed up on device agreements which messed up which phone was supposed to be attached to the line and they did not honor the promotion of the trade-in for a perfectly good phone for adding a new line which I did. I traded in an S20 Ultra which had no software or physical damage on it and was supposed to get at least $700 for it instead they did $350 which I feel is an insult since the S20 was a $1399 phone. Then they changed my plan without my consent and I lost my grandfathered status in the plan that I was in which lost me the free perks that came with that grandfathered plan.

THE worst company I have ever interact with... I saw promo if you trade new phone you get 1000$ and 1000 in credits for switching. First day servers were down, second day all was good and third day when I went to pick up Z Fold 3 the salesperson said that my phone is only worth 300 bucks (iPhone 13 pro) and I said I am not giving my phone which he agreed. He told me that he will sort this out and call me back and assured me that line is not active which he never did and a month later I got the bill in amount of 1800 bucks and collection notice from Experian. Trying to connect with customer service for days but no success. I called 7 days in a row and waited over an hour and still no answer.

I went to the Verizon store around October 2021 to upgrade my IphoneX for and Iphone 13 Pro Max with my wife who at the time had T-Mobile. I was told I would get 800 trade-in value for my cellphone and she would get 800 for her iPhone 8 Plus. It has been 3 months. I have never given the promised credits. They mixed my cellphone with my wife's line. They gave a partial credit to her using the cellphone I gave. As of today, no credit has been given to me. I went to the store to speak with the sale rep (Roanoke, VA) who worked with my me who after a week of back and forth admitted never sending my wife's cellphone for trade in. My father in Miami who also trade in his cellphone had the same problem where they did not give him the credit. As of today, they have not been able to fix the problem even though I have called multiple times, my wife has called and father too.

Verizon is amazing in failing and disappointing its customers. I have had several issues with the service from the one year experience, it is always something. Today is our second day without any Fios service, and because we work from home that would mean no work for us. We tried contacting Verizon for solutions but have gotten no response the first day, but the second day (today) we were told we would have a technician between 1-5 pm… We far a call at 5:15 pm and were told that there is no technician available and the next availability is not until another 2 days out. In the meanwhile the entire family cannot work!!! @VERIZON, you have never failed to fail us so far!

I was excited to join Verizon because it was known to have one of the best connections. I purchased a new iPhone 11 but reviewing the payments that would add up to be $90 for me alone but with the discounts and the plan I choose it was supposed to be $70 so I decided it was too much and decided to return it. I only had my phone for 2 DAYS. I arranged to get my money back and return the phone which I did within 2 days. Then I was charged AFTER I returned the phone. Now I owe $200+ for my phone that I only had for 2 days!!! I’ve tried getting my money back and they said it was my fault. This makes no sense because I returned the phone and never even got a SIM card or anything so I wasn’t using the service at all. However, they kept charging me and trying to steal my money for a phone I had for 2 days.

THIS IS AN HONEST REVIEW AND I HOPE THIS GETS PUBLISHED. We traded in an IPhone 6S for an IPhone 13 on 12/1/21. We were told that we would get a $400 credit (we were NOT told that it would be over a 24 month period & that it would start with the 2nd bill). 2nd bill came & NO monthly credit for the old phone we traded in. Got a chat started & the rep needed to know the submission ID # - why would I, the customer, have the submission ID #? Anyway, doing the rep's job, I called the local store where the transaction occurred. The rep there didn't have the submission ID # either...all he had was the tracking # & invoice #.

I've been calling Verizon customer service for over 20 days, no updates, no results. All they gotta do is to transfer my call to each other. After I explained, another one will be transferred, then I had to re-explain again. It's a game. They don't care about keeping customers cause keeping or losing customer won't pay them. They are getting paid by an hour no matter they help customers or not. Verizon sent me a bill of $1027, it's not a right bill, they know that, also I emailed hans vestberg, anil guntupalli, rima qureshi. These 3 people work at head department of verizon, no response too. They don't care. They never emailed me back. Shame on you guys. If my issue won't be solved, verizon will be sued. If anybody from verizon reads this, email me asap.

I have had Verizon at least 10 years. The last year, I've had nothing but problems. Spent 6 hours on the phone because of some trials I'm going through and I called them about my bill. Was hung up on by 3 different reps, they lied to me today about what I owe on my bill telling me I owed over 1k on my bill. I owe 353.25.. If I could attach a photo, I would because I took screenshot. They have incompetent employees. I had 5 phones and a tablet on my bill for several years. I'm done. I will be switching companies.

I had 2 reps come to my apartment and considered switching. Their app not working from the beginning was a huge red flag. Called 3 difference times. Last time cleaned my entire apartment and took my Christmas tree down. No one still answered after 3 hours on hold … THREE HOURS.

Verizon has the worst customer service by FAR. Wait times are extremely long. None of the agents are on the same page with rates, promotions, etc. One agent will tell you one thing and another agent will say the complete opposite. Untrained and unprofessional. Steer clear if you don't want your phone carrier to be a hassle.

A holiday promotion for switching from T-Mobile to Verizon was supposed to get me up to $800 and Powerbeats pros free, if you switched. T-Mobile waived my early termination fee and the device was paid off. The in store person told me that if I get the iPhone 13 pro, and the Apple Watch series 7 within 30 days of each other, then I’ll receive the free Powerbeats pros, and up to $800 to cover any T-Mobile fees. 3 months into my contract and I still have no headphones, and they denied my $800, because T-Mobile waived my fee’s. My bill for 5 lines was half the price I’m paying for Verizon. It’s not good enough service to warrant a bill that’s almost $400 a month.

I have a very low opinion of Verizon. My family recently made the switch over from Sprint after the T-Mobile merger and I wish we never did. We did everything ourselves online through the guidance of online agents (who, reply incredibly slowly and often contradict one another). I was the only one not bringing my old phone over, instead opting to purchase a new one. I think because of this, my account was created with a separate plan from my family's. We noticed this immediately and brought it to the attention of the agent. The agent said it could take up to a month for the accounts to merge, so I would have to pay my bill separately for that month.

From sign on to departure, every step of the way with Verizon was bogged down with gotchas. The ONLY thing I can say for Verizon is that they do deliver on a comprehensive network coverage. However, I will NEVER do business with them again. When I switched over, Verizon had a "Bring Your Own Device" (BYOD) deal going. I was supposed to receive $450 per line that I brought over, and I brought over 3 lines. $1350 sounds pretty sweet, right? This deal is a lie.

I called Verizon customer service and was on hold for approximately 30 minutes before I hung up the phone. You would think for a company that sells communication devices and equipment that they would be a sophisticated. They should have a system that holds your place and calls you back. This is not the case! I find Verizon unprofessional and not caring about their customers.

Just wonder how many customer service reps are behind Verizon Customer service# 800 248-8784. I called today, the total holding time for a rep to answer the call is 2hrs 35mins 22 sec - I would like to upload the screenshot pic for the time if possible. This is the longest time I've been holding for any customer service through my lifetime.

I have the most redundant problems with Verizon and for as expensive they are this is unacceptable. I am in South America and am being charged international daily because I receive texts or calls. I am unable to contact them to stop this. I am unable to sign into my account because Verizon decided to lock it for security reason and this prevents me from being able to contact them in any way. I am trying to use the international number is frustrating because they make you use a landline instead of your cell. we as a human race have solved so many problems but Verizon is stuck on customer services.

I just transferred from Spectrum because they don't offer any deals on new phones, but at least their customer service is not bad. Verizon moved my numbers two weeks before the schedule time before I received my new devices, so now we're without service from my old carrier and no service from Verizon. I have try to call them and after 90 minutes on hold the calls keeps dropping. I tried chatting with them, but you have to wait an hour before they answer and them you wait 20 minutes for each answer to your first question and that barely gets you to welcome. Their customer service is SOOOO BAD is hard to describe in words.

I've been trying to remove a tablet from my Verizon Wireless account. Near as I can tell, this is impossible. No one answers the 800 number. They tell you to call and when I went to a Verizon corporate store they told me they could not remove the device from there. So Verizon has a great scam going here, don't they? You can add anything you want but don't try to remove anything. That would decrease the amount of money this slimy company drains from your bank account every month.

The app is terrible, their UI is almost impossible to navigate, customer support is useless and never helpful. Pay way too much for the same mobile service you can get elsewhere. Will be switching carriers soon.

Recently decided to try our Verizon. Wish I hadn’t! I transferred two of my phone lines over to start and the experience has been miserable. Apps are slow to work as is the Internet intermittently. When I call the lady says my service is great! That’s after being on hold for 25 minutes. Why would I be calling if my service was great! No one higher up than a scripted customer service person. So I wait for two hours for a callback. No one cares. No one‘s willing to lower the price if you are not receiving the service you’re paying for. Also I need a password for my voicemail, password for my Verizon app, my business app, and an account password!! You are trapped into using their apps in order to pay your bill but the apps don’t work properly so every month I have to reset a new password in order to pay my bill. And or spend an hour at least on the phone with customer service which is less of a service and more of a full-time job for the customer.!

Bought two iPhones (13 Pro Max and iPhone 13 Pro). She set up our phones, transferred our data from our old iPhones, and call the next day to make sure everything was working correctly. Scheduled a follow up appointment to add additional accessories that were not available at this time.

For a company that makes a lot of money off me each month, they sure do make it hard to reach any human when you do need to reach out. And even when you do schedule a phone call, it takes HOURS... then, expect the call will drop at some point. Once it does, that phone number that they verified at the beginning of the call in case you get disconnected will never be reused. No one will call. The hours you spent waiting for a call (after being erroneously connected to a bot posing as a person), and the hour you spent on the phone will all be erased.

I have many problems with my phone I got form Verizon. I called them and said why it was happening. They said that my phone number is not actually mine! Don't get Verizon! I am currently switching to another service provider.

We switched our phone service from TMobile to Verizon hoping to get better coverage. We were told by the sales associate that we would receive $800 for each phone we were trading in for our new ones, basically it would mean the phones would be free. Told we would also get a military discount, and our bill would be $65 per line. NONE of that has happened. We have been to the store at least half a dozen times, the first two times, they didn't know where our phones were. The other 4 we were told that the issue was resolved we should see lower bills and the $800 would be applied.

You can't log in to their website via a computer anymore. It always erases the last password, even if it was 5 minutes. You can't reach customer support at all - if their choices do not fit your needs the call drops. This service is very expensive - where is the value? Not with this service provider - I have been with them for years and it gets worse every year instead of better - will be dropping in the New Year.

I moved to Verizon a year ago from a prepaid and I have regretted it from day 1. The sales rep lied to us which ultimately costed me $40. I had to fight tooth and nail and HOURS of hold time to get approved to get $200 of that back and they STILL haven't credited me. They ported over one of my numbers incorrectly and it took them MONTHS of tech call after tech call for someone to realized that they hadn't ported it over correctly. Then, I refused insurance on my phones but found out several months later that the same sales rep had added it even though I said not to. Now, I was stupid enough to add another line and my account and it has been over a week of trying to port this number in.

I have been a long time Verizon user. I requested for a temp international plan to start in July, and end on Aug 12, 2021. I didn't notice until in mid December, 2021 that this service wasn't stopped as it supposed to, and they having been charging me for that service of $100 every month (I use automatic payment through my bank). I called Verizon, was put on hold, and the estimated time was said to be 40 min. Well, I was still on hold after 90 min. The online "chat with us" only gave you the same response and is useless. I scheduled a call back and finally got a live person on the line. Guess what? They transferred me twice, and I was put on hold again endlessly. Never experience anything worse than Verizon.

I traded in an old iPhone and switched to Verizon with the promise of a certain trade in value. Once my number was transferred and phone traded in they didn’t give me any credit. They offered about 15%.

I have been with Verizon for about 18 years. I am only because I live in a small state and other companies don't have enough towers. READ BETWEEN THE LINES is all I can say. I had a phone stolen and they suggested that I put it on "pause", somehow my insurance magically disappeared so I am paying $800.00 for a phone I never used. So they said it was because I had it under "suspended status". I would have not assumed this meant insurance was dropped. The prices are high and be very careful of the affiliated stores that have the big Verizon signs that are not really Verizon. I went in to get a phone replaced after a battery literally blew up and they said if I used my insurance it would take "days" to get a replacement and It had to be done online. They did however sell me the insurance policy. I stayed there for 7 hours until I left with a working phone.

When I received cell phone promotion $30/line by mail, in Summer 2021. I called Verizon in September 2021 and I decided to change my cell phone provider from T-mobile to Verizon. My first bill from Verizon is showing charge $65/ per line, and when I call Verizon business billing Department to correct monthly price per line, they refused to do that. That is a Verizon SCAM, to lure customers.

I’m a customer of Verizon & I am not proud of it. They offer mediocre cellular service, but trying to actually speak to a human is almost impossible. And I have yet to have a supervisor call me back as promised in the past several years. Also their “live chat with a specialist” is very poorly coordinated and feels as if you are anything BUT speaking to a live person. Once they reel you in, you’re left on your own with a hefty bill that you can’t even speak to someone to get clarification for. Extremely disappointed in this multi million dollar company!

For 7 hours Verizon kept me explaining my concerns to a different Verizon representative again and again and again. It was obvious they never wanted to help! No it was to see how long I would wait before giving up. And the other questionable character practices I am so pissed for at myself for allowing their intentional deceptive ways to keep me for 7 hours!!! They refused to answer if Verizon could send me a paper statement. They refused to pull up my account, oh one of my favorites a supervisor sent 5 messages to me 4 of the 5 pertained to demanding I put aside my concerns to do a survey. When I did not respond to the supervisor's demands he would send “invalid response then making it a point to belittle me as he explained what he demanded. I guess I was too stupid to comprehend. The refusal of my account number will cause me not to port my phone number which I have had going on 20 yrs!

I have been with Verizon for 13 years. This company is a fraud. Upgrading phones is an opportunity for them to scam you with crazy fees and additional charges. Their promotions are all lies to lure people into trading in their phones and for them to continue making money out of the customers. If after you agree to send in your old phone and take advantage of your promotion and you decide to pay off the balance of your new phone, they will remove the promotion and make customers pay the full price for the new phone and they will give you some ** excuse to not give you back the old phone you sent to them. They have horrible customer service and you cannot get a straight answer from their employees. I wish Verizon stop existing.

Updated on 02/24/2022: Verizon is a trap. The worst thing that I did was sign a phone contract with them and got a iphone on payments. I signed this contract with Verizon. Bill was $145/month including iphone and insurance. My luck 1 month later I dropped phone. It broke. From that point on it was a nightmare. I never received a phone replacement. I winded up cancelling the service. I had to pay the phone off which was $950.00 then the service and they continued to run the service and send me monthly statements.

Verizon is now not in it for the customers they are just here for the money, they try take it like they are doing you a favor by telling you that they will give you 800 or 1000 for your phone and give you unlimited data. That is not a deal because they will go up on you bill and change the bill that you have because your are paying a cheap price, this company has became a ** hole... Just going to keep my old phone and switch companies. ** Verizon!

I don't even know where to begin. I have had several terrible experiences with Verizon Wireless and have decided to switch to AT&T. My reasoning is only one- The terrible customer service with Verizon Wireless. I have had issues with the service but what makes it worse is the support. It scares me to have to call them for help. I know it will go something like this - I call, wait on hold for at the very least an hour to get a representative. When I finally get through to someone, it will disconnect or I will get to speak to them for about three minutes before they give up and transfer me to some other department that they say needs to help me. Then I get a rep who says they are going to help me and they do basic troubleshooting steps (THE SAME ONES EACH AND EVERY TIME FOR DIFFERENT ISSUES).

I have been a loyal Verizon customer for over 15 years. I tried to set up a new family plan with my husband, and the process has been a DISASTER. They had my name wrong, flat out misspelled my order number so it canceled my phone line, they also didn't provide essential information about how to set up my billing account and so my first payment was late. Over the course of 1 month, I spent over 10 hours on the phone with customer service. I wish I could go back and use a different phone provider. I do not know how this company is in business.

I noticed a day before I was supposed to go to Hawaii (and still work) that my phone was no longer sending or accepting Text Messages. I panicked as I didn't want to miss a beat while I was away from the office. I went to the kiosk and was lucky enough to get Nick one of the best customer service reps I have ever met. Luckily he had heard of this before but couldn't fix it himself so he called IT/customer service on the phone and tried to tell them what they needed to do however they wanted him to try a half dozen other things first.

I bought my daughter a much needed new iPhone at Best Buy because I had reward points, but I had to go through my Verizon account to do so. She was eligible for an "upgrade" which meant we would get $35 towards the purchase. At checkout, Verizon charged me a one-time $35 upgrade fee. What a scam!!

The worst coverage in one of the busiest parts of Georgetown, TX. Until I get out of the pocket I cannot use my phone because I lose service. It makes no sense because there are stores all over. It's not like it's a rural area. As soon as I'm half a mile away my service comes back. It's freaking frustrating.

You get on a app an amount to pay and your billing paper different amount! You call Verizon: they try and predict that they need to help and you waste your time little over 45 minutes every time you call with no answer and no results. They promised me after I told them that I am in the process of switching, promised me an amount to pay every month, I agreed, then, I still get different total to pay every month. Liars, thieves.

On Friday Oct. 29, 2021 I received a text from Verizon Wireless Corp stating that they was shutting down 3G at the end of 2022 and I could get a new phone for $9.99 under promo code. New phone either through Verizon Wireless store or online. I spent 3 hours in the store without new phone. Corp told stores that they was aware of promo code problems and directed customers to call telesales. I contacted telesales. They could not find promo code new phone either. More wasted time.

Verizon does not honor their promotions, if you do not monitor your bill, they will SCAM you! Their executive team LIES and SCAMS you! I have everything in writing where they lied and said there was no promotions going on at the time, I went into the store and they showed me the promotions in the notes on their tablet, I traded in 2 phones, the store never reported my return and Verizon tried to steal my phones.

Ordered 4 IPHONES from their promotion to switch from AT&T. 4 phones arrived, billing started the day they shipped. Created 2 accounts for me, 3 one 1 and 1 line on the other. Verizon billed the one seperate for 3 days before I found their problem for them. They "Fixed" it by moving the line over to the main acct, supposedly zeroing it out. 2 mos later I get a collections company looking for $60 for a closed acct.

A Verizon employee gave us false information and failed to offer a lower plan after we told him we were leaving the country for 18 months. He did not offer any reduced cost, plans, or military discount. We spoke to him in the Verizon store, inquiring about how to keep our phone # but have a low cost plan so we could use our phone when we returned to the states. He told us he had no plan and would have someone call us with a plan. His lack of information, customer service, and was rude and ignorant, cost us over $600. Verizon will not refund anything to us. BEWARE!

So, now they implemented Call-Back system who calls to their customer service. Waited for approximately 1 hour. They called me back, not talking, then hangs up on me without saying anything. I received text instantly stating I wasn't available. I had to call them again to reserve another spot. Waited for another .75 hour and that also failed and I am connected to automated live chat. They are useless.

Tried to get my phone screen repaired but felt like I had to put in all the effort. Long story. Very unhappy. Broken screen and they have no available appointments available for them to come my location. The only option is for me to drive over 40 minutes to have it fixed. I bought the insurance because I was told they provided the come to you service. Doesn't seem that way at all. I canceled the insurance and can't recommend it to anyone.

Verizon has some of the worst customer service. So many issues.

In my mind, Verizon is a criminal operation. I recently ordered a phone online for in-store pick-up. After check-out, the summary page showed that it would ship to my address. I immediately contacted Verizon about this mistake and requested the cancellation of the order. I was told that my request would process and would receive an email noting the cancellation.

My New Phone Experience: (iPhone Pro13 Max) It’s not every day that you get a new phone, in my case it's been 5-years, and going from an Android to a iPhone, I have to admit my anxiety. I would like to start with the entrance of going into the Verizon building on Rt6 Gar Highway Swansea Ma. (fragrance)! It’s like going to a Fine Dining Resturant (that initial feeling- clean- & a great start).

Verizon is by far the worst cell phone provider when it comes to customer service. You can never speak with an actual real person via phone or chat. The automated agent will try to answer your questions but their capabilities are limited. 20 Minute wait time to only be pushed to a chat feature that is automated. Once you speak to a real customer Service representative, it takes them an hour to detangle your confusing bill. The worst!!!!

I purchased a phone from the Verizon online store for $260 in April of 2021. The phone I received was defective and I immediately reported it to verizon. They denied there was a problem and just changed a setting. It still didn't work and the next verizon employee blamed my screen protector. I changed my screen protector twice and it did not fix the problem. After multiple in store visits, phone calls, and emails they finally admitted that the phone was broken, this took 6 months. They agreed to send me a replacement but the replacement was a refurbished phone that was missing parts. I contacted verizon and they said to send it back and they would send another replacement. The second replacement could have been the exact same phone as the first replacement because it was also missing parts. At this point I asked verizon if I could just get a refund since they were not able to provide me with a working phone over the course of 7 months.

Purchased a Motorola 5g UW phone from this store. I was sold an insurance package that offers cracked screen replacement for $29. However, when I went to have my screen replaced I was told that they can't replace it because there are no parts that I would have to pay $130 to replace the phone and that they can't do anything about it. Verizon refuses to honor the contract and insurance claim. They refuse to replace my screen and place the blame solely on Asurion. Asurion did not sell me the phone and insurance Verizon did. The staff at this location did. Yet no one will honor what was sold to me. These deceptive and fraudulent practices. So if you want to be taken advantage of and be misled intentionally then please shop here.