Verizon Wireless Reviews

Service is very poor. Everything is fine until the last payment of your phone then everything goes to hell and they tell you you need a new phone. No my phone is fine. It’s your way of trying to get me to purchase something to keep me around another two years. Can’t wait to switch providers to save money and have better service. Verizon is horrible.

I was with T-Mobile for over 7 years. I transferred to Verizon. Worst decision! I heard that Verizon is the number 1 in USA, it's a BIG lie. Don't choose Verizon. Network, Customer service both are worst than T-Mobile. I am highly disappointed. No sense of customer care at all.

When we got them they are the only service that works in our area. It worked great and had really strong signal for about 2.5 years. Now I not we barely have 1 bar and it doesn't always send the pictures or texts now. Calls cut out a lot now. Just frustrating that one year service is great and then not so much WHY....

Placed an order with the online assistant for a new iPhone13 Max, that process was very easy and within 10m I had my phone ordered for an In-Store Pickup. Here's where the nightmare begins... 1. I show up at the store only to find out they don't have the phone in stock even though online it says they do. 2. So then I have my setup appointment cancelled since I don't have a new phone to get setup and either by sheer incompetence or accident my whole order gets cancelled which necessitated the refund process. 3. Place the new order and have to make a second payment and am told my refund for the first order will take 2-3 business days (30m call).

After canceling service due to military retirement with orders, which I was told to email to a specific email address. I was still charged early termination fee when my orders were within the cancelation period. Even if they offered the best services in my area, I'd find another carrier due to their dishonesty and taking more money for early termination when we had orders to support the cancelation. Shame on Verizon. Also, they will not let you leave reviews elsewhere. Read a few places online where reviews cannot be changed by the owner and you'll see how cruddy their customer service really is.

I have been a customer for 16 years and am absolutely disgusted that Verizon Wireless increased plans 26%! 5% would have been reasonable, but 26%?! I will be taking my business elsewhere.... I cannot believe increasing a bill that much is legal.

To: Verizon Wireless Executive Relations (CASE **). In response to the above-mentioned case and shared with the BBB (complaint #**), I will again correct you on the term of contract being one month, not one year. Your legal response for continuing to bill me for the line is in the Customer Agreement, "Once you've completed your contract term, you'll automatically become a customer on a month-to-month basis for that line of Service." If a customer no longer needs a line, they must contact Verizon to process any disconnection or termination transactions.” My purchase order: Mobile no: **. Contract term: 1 month.

Verizon used to be the best, I don’t have service at home without my wifi smh. My calls constantly fail, if not connected to wifi the internet is primitively slow to say the least. I had an issue where my autopay didn’t process and they had the nerve to add an additional 100$ to my next bill because of it! The agents were nice enough to credit that amount back but it had be to spread out over 2 months! Verizon’s policies make it hard for their agents to do what’s right for their customers. Then they only have surveys geared towards the reps and stores as if they are to blame for bad policies! I can’t wait to leave Verizon. It just may be worth it to pay the large fee to leave early SMH.

I have been a customer 22y. I have contacted the them dozen times since Jan. Each time whom ever I speak to, tells me something different. Can't get to talk to anyone who is a supervisor. 4x in 4Wk I've ask for a return label, each time they say will m

Today 8/10/22 at 115 I contacted Verizon via the Verizon app and spoke with an agent. They explained the difference between the 6gb Big plan I was on to a new 5g start plan. I asked twice what my final bill price would be. In print it said with military discount it would be 173.86 but if I stacked it with the auto pay it would be 143.86. Additionally they said I had to re enroll for the military discount because of the plan change. I agreed and my plan was changed. After we disconnected I went to try to re enroll for the military discount. It gave me issues so I called the discount department and she told me that I didn't have to re enroll. After we hung up I felt uneasy because I wanted to be sure about the discount. I called customer service where I was unpleasantly surprised with the news that my bill would be 198.86 a month and not the previously quoted 173.86.

FRAUD ALERT! After going into the Brentwood, Missouri Verizon store to purchase a phone, I realize Toni, the associate had added $130.00 per month in add on charges to our account. These add-ons were never authorized by me. Be aware of the fraudulent business behaviors by Verizon!

We had Verizon for years and had good service. About a year ago, I noticed higher charges on my bill. In looking into it, Verizon had created another phone line under my son's name. It was not his line and he did not request it. They had been billing it for 6 months. After much time on the phone, they sent me to fraud. They promised all of the money be refunded to us. As it turned out, they gave us half back. So when I got a bill I did not pay the amount they owed. I sent letters to high up people and never heard anything. They sent me to collection. I ended up paying them and sent them a letter that they committed fraud and to never contact me again. I would never go back to Verizon.

Verizon Home Internet (5G) is a total scam! Do not fall for it! I wasted 3 hours today, trying to simply cancel my subscription, and they kept sending it back and forth and hanging up on me randomly! Wasted 4 hours and finally gave up. These are scams to steal your money. DO NOT TRUST this company!

They don't want to honor their promotions. I was supposed to pay 849 for a phone and I have paid 916 ... and they still want me to pay 1199. I told them sounds like a rip off ... when on the same page shows I have above the amount to be paid. They don't want to see that even went with Best Buy and they told me it's paid off just Verizon doesn't want to honor it.

I've been a Verizon Wireless customer for over 15 years. I've bought over 5 phones in two year increments. During these most difficult of times, (pandemic, recession, and all), they decided to have my services cut without notice. I had already made a 'promise to pay' payment arrangement and they dishonored it by disconnecting my line right in the middle of my performing a job. I use my phone to work for delivery companies. I was checking out a customer's order and was unable to process the order.

Just switched to Verizon. It is the worst service I have ever experienced. I wish I could go back to my old carrier. Verizon would not or could not do nothing for me. Now I am stuck with them for a 2 year contract. Poor coverage!! Drop calls, no internet connection, and cannot receive texts.

Verizon Customer Service should be titled Verizon CustomerTorture. It is nearly impossible to speak with a person. If one does then person has no authority to help you. It took me a half day of driving around to finally get to their 'corporate office' where they cancelled the non working account. Verizon lost my number when I tried to transfer from a shared account to my own account. They had billing information and billed me for the deadline for over two months. I had to make a complaint to Oregon consumer fraud. Then Verizon called me. They tried to threaten me with 'proving' the charges were valid. Then she would tell me she was "trying to help me". I believe this is an interrogation technique used on persons suspected of committing a crime. After many many reiterations of 'just stop billing me' she said they would stop. Losing my phone number was a huge hassle by itself. Dealing with Verizon doubled the trouble.

I have been a dedicated customer at Verizon Wireless for over 26 years. They were Bell Atlantic 9X mobile when I first got service with them. Up until this month I have had zero complaints about this company, but I just don't believe that you should treat your loyal customers the way they are treating me. In May of 2022 I bought my son the IPHONE 13 for his birthday. It increased my bill, but that was OK. In early June my husband's phone was acting up so we went in to have it looked at. The sales associate also looked at my bill while I was there and suggested that we get auto pay to save $60 a month on our bill. We agreed and set it up for June 26th. Previously I had put a promise to pay in place for around June 17th or 18th. I canceled the promise to pay since I had auto pay on the 25th of each month coming out.

Verizon is running a promo offering trade-in $ for old iPhones if you upgraded to iPhone 13. On July 12,2022 I went on the website to determine the trade in value of 2 phones. iPhone SE and IPhone 6s. I used the search tool provided on the website and both phones were shown with a trade-in values of $400 each (totaling $800). I called the Verizon CS 611# and spoke to a rep. The CS rep confirmed the trade-in values at $400 each. While processing the sale of 2 new iphone 13s he said due to a systems glitch the promo was not inputting correctly but this was not uncommon. I questioned if he was sure the trade-in values were $400 each and the response was “I'm 1,000% sure”. He said after activating the phones call CS back and they would apply the correct $400 each trade-in values. He also said he noted it on the account to expedite the process.

We has to switch to Verizon when we moved as not one else had service coverage here. Things were fine until we called asking about our options to add a business phone number that could be attached to my husband's phone for just business purposes. We were told we needed OneTalk and that is was only $15 additional a month on top of what we were currently paying if we switched to a business account. So we tried moving forward with that. 3 calls later I had to have an agent try and find my account because the spelling was so messed up on our business account you couldn't find it. I was never even given an account number, onetalk phone number or any information on how to set things up until I called and directly asked for the information.

I have been a Verizon Customer since 2000. I have loved their service. I have loved how I could always keep a signal no matter where I was. This started to change in 2020. The signals were not as good, calls dropped. They were also adding more and more fees and increasing cost to the consumer. I decided to change phone companies. After I transferred the lines, I tried to call Verizon to cancel the phones, I was not able to as I could not remember my pin. There was no way to get through to the service personnel to cancel. I went into several stores and was unable to see anyone at the store as I could not make an appointment without being a Verizon customer with my pin.

I signed up for Verizon's 5G Internet Service. It did not work at my residence, I could not return it to the store where I got, and Verizon has been incapable of sending me a box to send it back. Yesterday, June 18, 2022, after waiting a month to get a box from Verizon and not receiving one, I was told by a Verizon Customer Service Rep that I could return the device to a Verizon store. When I got to the store, they said no I couldn't. I left the device there. I then spent 3 hours chatting and eventually speaking with a Verizon Customer Service Manager over the phone, which I had requested to do for over two hours.

Long wait times, incompetent representatives, rude and dismissive or place you on a long hold with no assistance or just hang up on you. Incredibly frustrating! Verizon is based on greed. The company does not hire enough customer service representatives and does not spend enough time on appropriately training the staff. So frustrating. Verizon does not value their customers at all!!

Today, I spoke to Ms. ** from Verizon Wireless who helped me out with her diligent investigation into my upgrade purchase back in February. Fortunately, I was transferred to her to cancel my 20+ years of service with Verizon. Prior to being sent over to her, I spoke with internet sales (Britney) who was not privy to Verizon products and cared less if I cancelled and swiftly sent me over to ** to proceed with cancellation. Ms. **, Thanks for properly addressing my concerns! Looking forward to continue being part of the Verizon family! GREAT JOB MS. **!!!

I had Verizon wireless. I received a text one day two years ago. My contract was ending or had ended. I was offered a $200 discount. But, they were going to bill me $8+ per month until that $200 was paid off - BUT they were going to give me a credit each month. I doubted him then, I looked at the contract on the phone screen, which wasn't easy, and questioned him again. Liar, liar. So, this deal is over next month. I will pay about $60 per month for one phone which I now own. I'm leaving Verizon. And once they lose me, it's permanent.

Just transferred 4 lines from AT&T to Verizon. I signed for their plans online and for my phone one week late. On top only 3 lines were transferred and they forgot to transfer my 4th line. And when I call to active that 4th line they keep telling me that they cannot verify my information. After 2 days later and 2 hours of call they can finally verify my account. At that point I had all 3 lines working with Verizon except the one they couldn’t port over. However when I call to check the port status they told me all 3 lines needs to be activated. And I have to go to the store since they cannot do it via phone or chat. After one week of back and forth I finally said enough and finally returned their “free” phone for new customer and went back to AT&T. As a new customer they made it so hard to transfer and active new lines that I had wasted 7-8 hours a week talking/chatting with Verizon. One week was enough for me to see how bad Verizon service is for new customers.

For years I have been paying $73.00 per month until this month which was a 350% increase. If you look at the reviews at this site you may notice the low ratings just recently. They have increased the internet charges on people who have been with the company for years. They have forced their loyal customers out of their old plans and into new plans. I was told I have used the internet more this last month. I can tell you this is **. The people at the Verizon Store are seeing many more people recently with the same problem as mine. The people at the stores are very nice but they are independent franchisees, not Verizon employees. After 24 years they have finally force me to look elsewhere for my plan.

I bought a new phone and was told I would receive a 700$ credit on my account. After hours online and in-person I was assured it was coming. Never happened. Do not believe anything these people tell you. They will lie and deceive you just to get a sale.

Flabbergasted by the fact that a phone company cannot get a phone to work. Two weeks since I've gotten a brand new phone and line from Verizon and I still cannot receive calls. No tech support agent seems to be able to fix this - that is if you can actually get a hold of one. Oh yes, try our new "chat" feature where we wait for an hour between messages and literally do nothing but tell you to reboot. I'm a tech support professional and I would never treat my customers like this. You call up and they just bounce you from one person to another. And now they're asking me to pay over a hundred dollars for literally nothing. I have no way to receive calls from customers. They are crippling my business. The incompetence is absolutely staggering.

Worst experience from a globally known company! Extremely DO NOT SUGGEST USING VZ Wireless! Stay away or you will be scammed. I have traded in my 2 phones, which I am paying already the whole year AGAIN and the whole year I am getting promises to resolve it and it has never been done yet. And this is after being a customer since 2009!

Vz sent me a flyer in the mail about discounted plan. Once signed up the flyer rate is not on the plan and I am being asked to go to retail store to get the discounted rate. Do not switch to Vz as this is typical bait and switch.

I traded my iPhone X, in perfect working condition, for an iPhone 13 during a promotion in March 2022. I was planning on traveling internationally beginning summer of 2022 and being out of country for approximately 1 year. I mentioned this to the salesman. I actually don’t blame him for this issue as he was a brand new manager working the office alone. I assumed I could simply pay the difference between my trade in and the cost of the new phone when it came time for me to leave the U.S. I’m now learning my best option is to pay the entire amount of the new iPhone while receiving no compensation for my trade in. The other option is to pay $100 a month for an international plan on top of my regular plan $70. So essentially, I’ll be paying $170 a month for cell service while traveling abroad compared to the $20 a month I would be paying for service in the region I’m traveling. Unacceptable.

I seriously wanted to like Verizon. I moved over to Verizon from T-Mobile and received 3 gift cards of $350.00 each because I already had phones. The cards were used to buy merch from the T-Mobile website. I entered all three gift cards, and the site still wanted a credit card even though I hadn't spent all of the gift cards. I called Verizon and they told me that I had nothing to worry about as the card would only be charged if I didn't have enough on the gift cards. I received the merch ok but they charged my credit card 4 times for $965.20. I was able to get three of the charges refunded after countless hours on the phone. I am still out $965.20 to this day and it has been 3 months. They are a complete joke as far as customer service. I am working with American Express currently to get the remainder of the charges reversed.

I am a 18 year customer of Verizon. There WAS a time when they were the best, the best coverage, the best promotions and awesome customer. When I say they have tanked, I do not say that lightly, I really mean it. Recently I needed to replace my phone, it took four phone calls to get a CSR that spoke clear English, did not have sassy comments and no background distractions, yes one of my four calls had a large dog barking in the background. THEN there is the nightmare of trying to reach customer service, they don't offer 24 hours customer service but they DO offer lots of "we're sorry, we apologize", useless.

6-28-22 I called Verizon after having multiple issues with my phone with no change after resets or turning the phone on and off. Verizon agreed that they needed to send me a new replacement phone, which was under warranty, and though they could not get in today's FedEx they would get it out in tomorrow's pickup (6-29) and that I would receive the phone by 7-1-22. On 7-1-22 I did not receive phone so called them again and was told that the phone had to go through a "fraud inspection" but that inspection had been completed and I would now receive the phone the following day. 7-2-22 did not receive phone so called again. This time I was told that they couldn't find my order, then, after over an hour of jumping from one excuse after another, and without boring you with those details, they promised I would receive the phone the following day, 7-3-22.

I cancelled my Verizon Account and joined Spectrum because my cellphone bill was almost $80. Spectrum is almost $30 per month. Verizon charged me an extra month (a month that I was with Spectrum). Verizon turned the amount due (that I did not owe) against my credit. My credit took a hit, but I am going to make an official complaint and take Verizon to court. I have had Spectrum for a few months and I have had no interruptions in my service. I give Spectrum 5 STARS. My only regret is that I wish I had cancelled Verizon years ago!

I am happy to state that I'm no longer a Verizon customer. For roughly 5 years I've been with this company. I continued staying with them even though the pricing is ridiculous because of coverage. After paying for the service and phones, I can honestly say I would never go with them again. Whenever I call up to ask about a special they have going nobody seems to know what I'm talking about. You will be transferred at least 3 times.

I was out of work due to covid, I have been struggling and will continue to struggle for years to get out of the debt that has accumulated. I have tried with Verizon numerous times for help asking for payment arrangements, extended due dates. I can only give them what I have and it is always a struggle. So now my account is suspended once again, my family member is in the hospital I have no way to contact them except with the help of my neighbor's phone. I was lost getting to the hospital because I have no GPS and took a wrong turn with the directions I wrote down.

Realized in just 5 months I had a big mistake using Verizon services. Please do not use Verizon if You do not want to be fooled. Expensive service. Mediocre service, big liars, Verizon is a worst joke ever.

Horrible customer service that will bounce you around for an hour+. Will cancel your service, charge you after, tell you that you will get a refund in 2 weeks, then say they can't refund because you don't have service with them. The service department has no ability to do anything and will just make excuses.

I am very disenchanted with Verizon. I bought a Google pixel 3 for me and my mother. The phone is new but the model is 2-3 years old but we liked it because it had a large screen. I got one for myself and my 82-year-old mother so we would have the same phone if she had questions. My phone failed within a month. I got a new phone (it has a one-year warranty) and all is well. My mother’s phone would not turn on a couple of months later. She took it to Verizon and they said they never saw anything like it. I called customer service and they agreed to send her a refurbished phone, the exact same model, for free because it is still covered in the 1-year warranty. However, it doesn’t come with any accessories. I tell my 82-year-old mother this.

I had used T-Mobile for about 15 years without a problem... Unfortunately, when I moved, I had no signal and I lost about 30 calls in one week. I went to Verizon and tried to work out a deal with them to stay at the same price range due to the fact that I am over the age of 55 yrs old and on permanent disability. Josh **, the agent who served me, assured me that if I gave them my cell phone (which was new and compatible) he would give me a brand-new phone and the payments would stay at about the same: With T-Mobile I was paying $65.00 with international - Verizon was supposed to be $95.00 without international. After 5 days I received a bill for $184.00. I "flipped"... Really? Almost $200,00? I immediately called Verizon and I must confess that after 3-4 attempts and on hold for about 45 minutes each time, I could finally get through.

Ultimate runaround. Verizon arbitrarily discontinued my HUM service. I contacted Customer Support. "That is beyond my authority." WHAT??! Transfer to "HUM DIVISION." "I will have to consult with the other division. Please hold." I held--for 52 minutes. "I am sorry sir. 'They' transferred you to the wrong division. Please hold." 38 minutes later: CLICK. They hung up. I "held" to talk to eleven different people, and none of them could reinstate my service. What an idiot! ME, for even contacting Customer Support!

Being a Verizon Customer for many years things have changed. The data plan we signed up for provided high speed data up to 50gig of data usage. After the usage they claim you will be slowed to .6 Mbps to 3.0 Mbps which is still fast enough to surf the net and perform email, etc. Well it doesn't work that way. They slow the data to .01 Mbps up to .26 Mbps which doesn't even allow you to surf the net. Web pages take up to 3 minutes to load. The reason they do this is so you will call in and they will have you upgrade to a larger package. Don't want to call it bait and switch but it is close.

How is it that, I ordered a device, ended up getting the wrong device (not the one I ordered) then was told it was the right one by 2 customer service people, then when talking to a 3rd, was told I was right. It's not the right one. I go to return the device and they want me to pay a restocking fee for their mistake? So if you order food and it's wrong you should have to pay for it to go back?

For many years Verizon led the wireless industry with service and network coverage. Over the past few years, Verizon has seen steady declines in service, support and wireless coverage (signal strength). Currently, Verizon offers one of the worst cell signals in most areas of the US as compared to T-Mobile and AT&T. Despite MANY discussions with Verizon, they are not able to resolve their issues in my home area (Florida) because the other networks just have better coverage.

We spent hours and hours on the phone with Verizon for days and days. Verizon staff is not trustworthy, doesn't know how to make notes on their end, doesn't know what they are talking about, is untalented, and has ZERO knowledge.

I have been With Verizon for 20 years. They charge me more every year. I’ve had Apple telephones. They keep charging me thousands for these. I have an Apple 2020 SE. I’ve been advised that I have to trade this in for less than what I paid for it and also if I want a flip phone and a tablet to replace it it’s not part of their program.

Verizon is progressively getting worse while charging more. I’ve been with them for over 5 years and it’s literally only getting worse and they keep adding more sub fees and charges. Making an 80$ bill into the hundreds only for the service to be worse and worse every time. Can’t even load anything lately. I’m tired of calling trying to get this fixed. It’s ridiculous how money hungry they are with all these little add ons but won’t get their service to work right. Literally everyone has 5G where I live except for them and a lot of other places in Washington have the same issue. I can’t wait until I finish paying off the watch to leave them for someone who cares about the customers rather than just squeezing every last penny they can.

Christopher from the Executive Relations team gave me a call and made this right by offering a fair solution.

Marketing predator!! Hackers!! Poor signal, operating issues, dropped calls, wrong charge cable notifications, battery and phone defects... what next? I'm looking for another provider after 20 years with Verizon. These tactics to force consumers to buy more are driving me crazy. I pay $130 monthly for a Samsung A51 and two Jetpack hot spots. I keep all my old phones because it is so difficult to copy personal files. Now my old phones are not functioning due to "account not active". These are bought and paid devices from years ago used with wifi! Funny how old devices work good on wifi after buy (upgrade) transferring everything to a new device. BUT Verizon still controls every device. Phones these days cannot even have a bad battery replaced by consumer.

I have a business account and it important that I utilize my phone and have adequate service, Verizon Wireless has been dropping the ball, I'm unable to text and also I receive drop calls all the time.

I had service with Verizon a few years ago and Verizon was the best in service, but too expensive for me to handle in those days. Now that my financial life have change I decided to try again their service, but this company looks to me more a criminal organization than a company who provide wireless service. I had not even get the service and I had like 2 months of service. How a company can be charging a customer when the customer have not even try the service yet?.

I had a problem with my flip phone. I was in Oregon at the time and so I took the phone to a VERIZON store in Redmond. They couldn't fix it, so they kept it and said I would be getting a new one in the mail. When it came it didn't have a battery. I took that phone to the VERIZON store on Treeline Rd. in Kalispell, MT. Thanks to Nadine and Tony and after a few days and hours with them on the phone to customer service and their great effort I now have a new phone on its way. VERIZON should be very proud of Tony and Nadine for all the hard work they do on a daily basis. And no, I'm not related to either one of them!!

I started service for my son. Had it for a year then switched it to his name so he could start building his credit! He joined the Navy and was shipped overseas in January to Bahrain where Verizon services were unavailable! We called the company and asked to do a military freeze until he came back to the states. The man I spoke to said yes that I would need to send his deployment orders over by fax and gave me a number. In April I get a paper from a third party stating we have been turned over to collections. I called back to Verizon. Asked him what this was about and said that they never received the paperwork.

I have been a business customer of Verizon Wireless for many years. In June and July of 2021 I traded in three of my cell phones when I upgraded. I was told I would be getting a monthly credit for all three phones for the next 24 months. I have not been getting credits on all phones. I have called numerous times and each time I was told I would be getting a lump sum credit on my next bill for the credits from when I traded in my phones until present. Each month I get my new bill and the credits are not there. I have called four months in a row to straighten this out. Each time they say everything has been corrected and I will see the credit on the next bill. I have still never received the credits. Each time I call I must explain the whole situation over and over again.

Left the company 10 years ago for horrible customer service, decided to give it another go. Even worse customer service, if you even want to call it that! I have wasted four hours of my life that will never get back on the phone with them and if she was still not resolved. They are even worse than Dish.

I transferred our wireless service to another provider and a couple of months after transferring our service started receiving emails from Verizon that our account was closed for non payment and we owed a balance of $672. I contacted their customer service department at least 5 times and was assured the problem would be corrected but it never was. Now I am being told we are being turned over to collections if we don't pay. I was told so many different things by so many different customer service people. One gave me a partial refund and it was reversed. Another told me everything had been corrected and my bill would be $10.69. That never happened. It has been one of the worst experiences I've had in years and it's still not over. I guess I will be turned over to a collection agency!

Been a customer of Verizon for 25 years. Post Covid they have hired people who can only field super basic questions. I got a Samsung 21 Ultra and when the speakers are on it echo's and I cannot upload social media. Tried to buy new phone but 100 hours of my time with customer service and dealing with the most incompetent set of folks I have ever worked with I am back to a defective phone. Even the refurbished phone is defective. The customer service has nose dived. Worst of all, some of them agreed to certain terms so that they could get a good review.. The next day I found this was not the case.. Beware of such people and get agreements right away. PLEASE!!!! STAY AWAY FROM VERIZON WIRELESS.. Connect with **.

Don't get Verizon Business services, especially if you're building (or trying to build) your business credit. I signed up for Verizon Business months ago because I was told that they report to the business credit bureaus, thus helping you build your business credit. As with all of my personal and business bills, I signed up for autopay. Also, because I had transferred my services from another phone provider, I was given credits (by Verizon.) I also qualified for their new customer promotion(s.)

On 5/31/22 I was having issues with my phone so I went to the closest Verizon store Located at: 249 Pine Hollow RD, Oyster Bay, NY 11771. Spoke to **. I explained what was happening. He said he can't fix my phone and I need a new one. He recommended The Galaxy A42. It has no problems. After waiting over 3hours, EMPLOYEE ** WAS PUTTING ALL INFORMATION ON NEW PHONE. I said, "Why is this taking so long?" ** proceeded to be very condescending towards me and blamed me and my phone!

Lied! "No contracts, No strings attached." Do not trust Verizon employees at this store! It will cost you lots of time and money! I've moved and cannot get anyone at this store on the phone. I moved, changed carriers after 7 months once I moved to another state and sent a surprise bill for $700! The salesperson was very eager for my business and I was repeatedly told "No strings attached, no contracts." The Verizon employee lied to my face to get my business. I went from bragging about Verizon and their network to now warning everyone and anyone who will listen to NOT do business with Verizon. I've spent hours on the phone without resolution. I've been told I will receive a call back from a manager and no one calls back.

I was a Verizon customer for years and I bought many top-end new phones through Verizon. I called and asked the cheapest way to stop service to a newly bought phone. She service rep. because it was a medical issue with my brother, that Verizon would pay off the phone if I sent it back them. Verizon provided the prepaid envelope, and I returned my $1700 Z-fold. Six weeks later and hours on the phone, I was finally told that I didn't have any proof of the agreement. The text messages that were sent to me along with the messages in my account were deleted. Even the messages on my phone were gone.

My phone was damaged in December when the battery blew up. So I was getting the phone repaired but there seemed to be a shortage on batteries so this made the process take longer. In the meantime I could not pay the bill online as it wouldn't allow me to login to my account. This lead to late fees and what not so every few weeks it would allow me to login and pay or it would give me the run around. This went on for months, every time I thought there was a solution something else happened. So they told me to setup Autopay, and so I did. They still disconnected my number then proceeded to continue to take out payments for a phone line I couldn't use.

The store does not give you all the detail on the devices you purchase. Upgraded my watch and phone and did not want a additional line for the watch. Had the watch for over 30 days and was invoiced for the additional line. Never had activation on the watch so I was not under the impression I was being charged for this service. Went back to store to understand the invoice and they said it was because of the discounted watch. I said I could have purchased it at Best Buy then if I knew this was going to be the case. The store salesperson even called my phone to see if my watch was working. The store hands me a piece of paper with phone numbers on it so that I could call to deactivate something I never received. Called the line cancellation number and a 30 minute wait to explain the same thing I discussed with the store salespeople and it only got me deactivation fee and a $150 increase on my bill.

We have been with Verizon for over 2 years and we experienced very BAD customer service skills and very long wait time to speak to someone, on average over one hour every time, All our calls routed calls overseas to people who do not understand English and refuse to transfer the calls to their supervisors. We had to call many times for someone who can understand the problem and correct it. We have been overcharged many times and I personal had to take time off my work to find time to talk to those people. Every time, they asked me to file a complaint and they blame it on the previous representative and when I file the complaint they do not ever respond, then I call to check, then they tell me to file another complaint to check on the first one... We got cheated and overcharged and finally when we decided to go to a different company they disconnected my phone as some sort of revenge, those people are SO SO PATHETIC!!!

Verizon advertised a 300 rebate for bringing your own phone, but they did not specify that you needed to REGISTER to get this rebate and that it would expire in 30 days, when I called they just told me to wait and the chat rep. pretty much hung up when he realized he couldn't help me.

I transferred my phone number to Tracfone for a cheaper rate (75% cheaper for the same benefits) and then tried to call and cancel my account. Well, Verizon customer service number won't let you call without an active phone number. Needless to say, Verizon continues to bill me for an account with no number or service or way of contacting them via phone, email, or computer.

BUYER BEWARE! DECEPTIVE TACTICS AND THEFT! In January 2022 I ported a phone number to Verizon as a new customer. I was told I would get $800 for my trade in. I completed all the necessary paperwork to send the phone to Verizon via the shipping label Verizon provided. Verizon tracks that I sent it, but not that they received it, although UPS tracking says it was delivered. I was getting the credit on my phone purchase and all was well.

I'd live in Los Angeles 1 mile East of SoFi stadium and if I stood on top of my house I could see the stadium. I'm surrounded by eight Verizon towers but in order to get reception I have to have a Wi-Fi extender.

10 Days of being told to wait 24 hours over 900 minutes with Verizon customer service chat, phone calls, and in-store. Day 1 Screen shattered on one of my iphones, so I ordered a new one on the Verizon website. I thought I selected in-store pickup, but the site said it will arrive in 2 days. I’m in a jam, so I called customer service to see if I can pick up the order in my local Verizon store. Rep said “I’ll cancel the order so you can order it in the store, in 24 hours”. Day 2 I tried to place the order but couldn’t complete it due to “an open order in the system”. Called customer service, they said the order wasn’t canceled and it will arrive as scheduled the next day, in 24 hours.

Service always cuts out with no signal. Tried to order Galaxy watch and make payments when order was ready. Pressed place order. Charged me full price. Canceled same day. Talked to 2 people and through text all said order was canceled. Watch still come to my house telling me I have to go way out to return and pay $50 restock fee when it was their fault. Thanks Verizon. Don't use them.

 Verizon is the worst company there is. I was lied to when I switched. Christopher S in Customer relations is the most rude and unprofessional person I have ever had to deal with. Verizon did not hold up to their end of our contract. Talked down to me in an email, and I quote “had to educate me". The business rep Steven ** never called me or emailed me back after I ask him to so I could get this matter resolved. Verizon you seriously need to look at hiring more professional people. I have since switched to T-Mobile and guess what, they did everything they said they were going to do and my bill is way less than the 600 and something dollars Verizon was charging me. I have filed another complaint against Verizon and Christopher S in customer Relations is not even giving me a chance to look at a bill that is not even available to me yet to make sure it was corrected. Very unprofessional.

This hotspot is terrible. It is extremely expensive and will not hold a charge. Yet if I forget and leave it plugged up Verizon runs up an extremely high $260 extra monthly charge and threaten my credit!!

I have spent over 3 hours on hold the last two days, Verizon customer service has disconnected each time I reach one of them. Prior to disconnecting, they all tell me to log into the website which I do not have access to because I have transferred my line and I am no longer considered a customer. They say they will transfer me to another department who can help me and the call ends. I explain this to them each time and without fail, they disconnect. Go into the store and they tell you to call the 1-800 number. T-Mobile or At&t, they pick up the second you call. Not Verizon, they are undoubtedly the worst. $60/ month more expensive, worse coverage and absolutely no customer service. Avoid at all cost. I will never give another penny to this company.

Steer far away from this wireless company. As customers we are not getting the service they advertise and promise. We are not getting 5G service as they are saying we’re getting and we’re paying for something we are not receiving as of yet, but they’re charging ahead of time without providing g the service. Their customer service is a nightmare. I can’t barely manage to get through, or worse, our calls are being rerouted to some overseas call centers. They certainly don’t care to build a customer relationship. I left from a competitive company and switched to come to this nightmare. Folks, stay away from this high price, no customer service or worse bad customer service. Beware of all their gimmicks and false advertisements.

I have been a Verizon customer for years and always considered them to be the gold standard. Unfortunately, that has changed. My cellular reception is not as good as it once was and I believe they are outsourcing customer service calls outside the US. A few months ago I was trying to get my Apple Watch connected to cellular. The customer service agent could not figure it out even though this is a very common thing. After an hour or so I gave up and forgot all about it until I saw I have been getting charged for cellular each month for my Watch that never got connected to cellular. Today I called Verizon to figure this out and was on the phone with two customer service agents for two hours and still no help.

I’ve been a customer of Verizon for over 20 years. I have several phones on my personal line and a lot on my business line which I intend to move both of them. Just a sum it up their customer service people do not do what you ask them to do and as a result it comes back and cost the customer. Verizon takes no accountability for anything that their customer service associates in this case don’t do and as a result the customer service person I talk to you last basically encouraged me to go to another service even giving me a pin and I needed to move my phones.

I was switching to the iPhone 13 and the salesman told me I could get the Apple Watch for only $5 a month. I asked if I would have to pay the $10 monthly fee for data and he said, "No. Not until you pay off the watch." I received my bill and it showed an extra $18 a month for the Apple Watch. I called and they said you have to pay for the data. I said, "That’s not what I was told therefore I do not want to watch I would like to return it, please disconnect the service." I was told if I return the Apple Watch within 30 days I would not be charged anything, so I did. I was charged $75 on my bill for the Apple Watch.

Just recently came back from a 1-week cruise with my family and found we were charged $1,000+ in charges by Verizon Wireless. The whole trip, roaming was turned off on all of our phones. I am continuously trying to find ways to lower my monthly bill (recently canceled 2 insurance coverages to save money) so I would never do this! I’m a long-time customer who always pays on time, and Verizon Wireless refuses to help! I’ve spent hours on the phone with customer support with no resolution and have left numerous messages at corporate. This company waits for their customers to get hit with erroneous and invalid charges and does nothing!

I have had several issues with my phone during the past year, such as not being able to receive texts when trying to sign into websites. Verizon is not available despite their statement of 24/7 availability. I called at 9pm and they are closed. The "chat" function is worthless; it is a digital assistant that is unable to solve even the most minor issue. Using the "Talk to Us" link elicits NO response. The information on the website does not help you solve problems. Considering the monthly cost of "service," I am appalled at the lack customer service. I plan to switch to T-Mobile.

To say that I'm dissatisfied with Verizon would be an understatement. No other company I've ever dealt with comes close. I've joked that if I ever have a heart attack - see if I was just talking with a Verizon representative. The latest was a 7-month journey to try and get the personal hotspot on an IPhone 12 working. I talked to about 10 Verizon reps and found out along the way that few of them actually notated my account - causing me to reinvent the wheel every time.

I want to make it clear that my complaint is about "new company policies," not any of Verizon's employees. I have been a Verizon customer for 10-15 years plus. I am not and never will be a tech smart person. I have 1 phone and 3 tablets currently thats on my account. This Verizon store has always been my "go-to" store to help me with all my problems with my phone and tablets. My phone and tablets had all at the same time started messing up. Well I started thinking I had been hacked so I took all of them to my "go-to" store, Verizon in Gun Barrel City, TX.

Verizon is actively losing customers to their credit checks. They reel you in with a great deal that's contingent upon a credit check. When you go through the process you find out it was a big wind up. I literally have paid nearly 2k in rent for the past four years, have more money in my bank account and investment accounts than the phone they're offering costs and pay off my current phone plan 6 months in advance, but these guys don't want to give me a deal they advertised on their website because I've never wasted money using a credit card, laughable.

I was given a written quote and signed on - only for the bill to be much higher. I had to go back and he "Forgot" to include a significant charge in the quote. After over an hour and the manager's involvement he "Fixed" it. Then I was still charged more monthly. I went back a 3rd time - higher rate continued. Dishonest. Phone Reception was horrible - trouble getting online or hearing others when talking. Called customer service many times and spent hours with them over time and never resolved. Calls disconnected regularly. They said to turn off 5G - didn't work ever. Finally, when my payments for the actual phones were done (paid off), I switched back to AT&T as I never had issues with them and internet and phone line always was clear. Two months later, Verizon billed my bank account (automatically) over $1000 dollars. I had no clue this was being taken from my account.

I have been a customer of Verizon for 39 years. I am a student and my company offers discounts. I contacted Verizon regarding this and since I have multiple lines on my account 3 to be exact they say I don't qualify for the discount even though I'm a student. Should not matter how many lines I have. Then I wanted discounts from my company and again they say I'm on a unlimited plan so discounts don't apply. This is so wrong. Should not matter the plan nor lines you have. I qualify and I should get it. They refuse to make it right.

Verizon Wireless doesn’t even deserve a 1 star rating but I had to give one star to leave this review. Their customer service, billing, supervisors are as stupid as they come. Switched my account to paperless billing after two years without my knowledge. Called 10 times in a month to get my bill was told ten different stories. They shut down my phones and disrupted my business for hours! Got the Public Service Commission involved. Switching to AT & T. Can’t deal with misinformed idiots!

I had a Verizon wireless flip phone for almost 20 years. They said they wouldn't support it anymore and said I needed to switch to a new one. But they refused to give me a new one. They wanted to charge some crazy big amount to get a new flip phone after giving them thousands of dollars over the years. On 3/21/22 I switched to Tracfone which has better service at 1/4 the price. I tried to pay my final Verizon bill on the Verizon website but it would not let me log in because I am no longer a customer!

I purchased a phone that the Verizon representative assured me would connect me to the new 5G network in my area, it was a Samsung S10+5G ($1000+). Turns out the phone is actually a 5GUW but it does not say that in the title. UW means Ultra Wideband which won't be available for years. The representative sent me over to Asurion for a replacement, which doesn't fix the connectivity issues. I paid $250 deductible only to have them tell me I would need to upgrade my 5G phone to another 5G phone for more money. They refused to give me my old phone back or issue a refund. This was false advertising, and a bait/switch.

In August 2021 I went to the Verizon corporate store in Wooster to buy a $2,500 Ipad and add a line to my plan. While I was there I was told that if I switched my plan to a business plan I would save $100 a month. Since my plan was already $535 a month I figured why not. They were having a hard time switching all my lines to a business plan so I spent 11 hrs in the store over the next 2 days and was extremely patient. They said it was finally done.

0 of 5 stars. F Grade. After a horrible experience my first time around with Verizon I decided to move to another carrier for a year. I made the decision to try Verizon again based on the promotions they had for their iPhones and give them a second chance. To make a long story short, I've spent 8 hours on the phone attempting to get the promotions I signed up for corrected as only 1 of 4 phones received the correct promotions without my calling Verizon customer service to correct. While I was able to get correction on 2 more promotions, the last promotion was not given, nor will Verizon make it right.

After saving for months, bought two new phones, December 2021. After two weeks decided to return one for full credit, well within 30 day return period. After dealing with the store for two months and no luck getting my $600 back I called Verizon direct. I've spoken to three different reps., all promise to get me my money back. Today, I find they credit my account, not the credit card. l can't buy food with a credit on a phone account. Now they're taking the monthly bill out of the credit. I think I've got them to give me what's left of the $600 back on my card but today I was told that's going to take another two weeks. Being told a credit is coming and nothing happens and for it to take over three months is absolutely ridiculous and pathetic. This doesn't bring in to consideration problems with signal strength and dropped calls at my house. That's next I guess. Wonder how long that will take to get figured out? Maybe by the end of the two year agreement.

I am a T-Mobile customer who wanted to switch to Verizon so on March the 4th I called Verizon. Was approved for the service. I chose my new phone the S22 Ultra which was on back order until April 8th and that was my shipment date. Well the 8th has come and gone. All I was getting was transferred from department to department to finally be told there was an error in the order in their system so it wouldn't ship the phone so they then say I could wait for my refund and reorder it or I could go to the store to pick it up but I would have to pay the down payment off $600 again. They couldn't give me a credit or nothing. I don't just have $600 laying around. Then I asked them if they could have the store hold a phone for me to make sure I could get the phone. They couldn't do that either so I just have been ** Around. Not a good experience so far.

Verizon's sim chip failed in my iPhone 12 Mini today and they proceeded to cut off my wife's phone (so I couldn't verify my account) and then customer service trolled me for two hours about validating who I was from my wife's phone on our account (the one they also switched to an E sim without being requested to). All in all, I've spent 7 hours today trying to resolve my connectivity issues for both our phones. After driving to the local Verizon store which was closed due to staffing issues (can't verify myself or my phones, door closed, not in operation) I was forced to go to a third party Verizon store to get my wife's phone turned back on and sim sorted. My phone never reconnected, even with a new 4g physical sim chip installed and the phone wiped.

We switched to Verizon several years ago, and it was an improvement. Recently we found our connection in Android and iPhone are constantly interrupting (more than 10 dropped calls a day!), text delivery is delayed. Verizon rep said the only solution is to talk over Internet and buy their expensive Internet connection extender.

I grandfathered a plan with Verizon and they charged me an additional $25.00 for no reason. Now they have me on a slower internet plan and I pay approximately 145.00 a month. Verizon is basically wants me to change my plan by force. I been with this company for over 15 years. I just want to know how this company operates. No I would not recommend this company.

I was a Verizon Business Customer for over 20 years. I switched to T Mobile because of the increased pricing over the years by Verizon. After I switched to T Mobile, I went to the local Verizon store to make sure I didn't have any final payments due. Canton, MI Verizon told me I was in the clear. I recently found out that Verizon has been billing my AMEX for over a year for a recurring charge on an account that no longer existed. Certainly it's my stupidity for not catching it sooner, but seeing Verizon on my AMEX for 20 plus years didn't seem odd to me. I disputed the charges and blocked Verizon from charging my AMEX and called Verizon. The Manager Francisco ** elected to NOT refund my money over the past year after verifying that there was no activity on my account. Francisco knowingly kept my money when they know that refunding it was the right thing to do.

I was attempting to move my three phone lines to Verizon. The salesperson lied to me and misled me multiple times. There is a $35 activation fee per phone which they do not disclose and do not put in any of the paperwork they give you during the activation process. You only learn about it a month later when you get your first bill. They ordered a phone for me that I did not authorize and did not request and then tried to add it to my account.

I had to go through their fraud prevention steps and was asked to upload my driver's license a whopping 5x. On top of that, all the phone agents I spoke to during the process were all uninterested sounding in dealing with my problem.

We had been with ATT for over 12 years and decided to join our daughter’s and son-in-law’s Verizon account and make it better financially for all involved. My husband and I had 2 iPhones one was reasonably new which was iPhone 11 and my husband’s iPhone 8. We were told we would get a Visa card for my husband for about $500. and I was told I would get a credit on my line for the charges on the new phone iPhone 12 which had just come out. Even though I have proof that they received the phones the visa never came and the credit for my phone was never applied. Called repeatedly and everyone referred us to someone else, went to the store and they told us that was not their problem anymore and to call customer service which we already had done. At this point they said we waited too long to claim it which we were told to wait at least 2 months. Anyway as soon as this contract is over we will go back to ATT. Do not recommend this company to anyone.

Verizon Wireless continued to charge me for wireless service for 16 days after I cancelled my phone service/ moved to another carrier.. They held my phone number hostage as an excuse to raid my personal funds.. Here's how the scam works.. I cancel, they charge me for additional fees although, I am no longer a customer by using my phone number against me.. They stated that they would have to cancel my phone number and I would have to apply for a new one if I wanted NOT to be charged the additional 16 days of service... In conclusion: I am paying them royalty fees for my personal phone number..

On 2/13/22 we could no longer receive incoming calls and I could not make any outgoing calls. My wife was traveling and she told me later that she tried to call me five (5) times and could not get through. On 2/14, I was very concerned that I did not hear from her and tried to call her, my daughter and son-in-law. Could not get in touch with anyone. I am 86 years old and knew there was a problem so tried to walk over to my daughter's house which is three blocks away. I fell and ended up in ER.

Completely unprofessional and irresponsible technical support service. I have been on the phone for 5 hours trying to resolve a simple matter. I wanted to know my apps were not properly downloading onto my new phone. There was a download status which was not moving along. I had called 4 different times only to be deferred to a different department or person, more than one occasion the call would drop and I would not receive a callback. Last time the call dropped in the middle of conversation, over the Verizon network on a brand new phone no less. This whole thing has been a complete DISASTER. I work in the medical field and need my phone apps to connect to patients. Simply laughable service, or lack thereof!!

I always thought Verizon is a better mobile carrier, so transferred my family plan (3 phone lines) from AT&T. What a big mistake! Two SIM cards didn’t work, spent two days chat with customer service agents but no results. Finally we made two lines transferred, but the coverage were not better at all! Texting has issues from day one! My husband refused to continue to transfer finally, but Verizon will charge us for this if he decided not to follow through. It’s not our fault, it’s clearly Verizon’s horrible customer service and horrible quality, non working SIM card and chatting agents only wanted to sell something!

So here goes they have a bunch of lying money stealing thieves that work at this company. I paid to have 2 items shipped via overnight and I have not received them. I was told I didn't yet I have proof

I had a iPhone that stopped charging, called Verizon and and spoke to a customer care expert. They said they would replace the phone. I received the newer phone and two week later received a email stating I owed 349 on the old phone because there was a crack on the lower corner of the phone. Called back and the person stated it was a mistake. The charge would be taken off. Weeks went by. The charge was still. Called back. The lady said it will take another billing cycle to be taken off. Weeks went by. Still the charge wasn’t taken off.

I’ve called twice. I get no Confirmation number to confirm request was done. You keep sending me emails saying you need my SSN? My request is denied with you but ACP has approved it. Gave approved number to rep and SSN. Terrible experience!!

Verizon Wireless' business model is to lie to their customers. Simply put, they have the worst customer service I have ever seen and they are the worst company I have ever done business with. On more than one occasion I was promised a free phone and/or trade-in value for old devices. When I have the new device in hand, they come up with an excuse to go back on their word. I have a copy of a chat transcript where I was promised a trade-in value for an old phone that VW refused to honor! This has nothing to do with condition or whether the old phone works, they never even saw it. This will be my last interaction with them. Verizon Wireless is the armpit of corporate America. I am getting a new carrier and I don't care if it costs more.

I pay $90 a month for a single line. I asked for the most basic plan and somehow they bumped it up $20 for the "play more" WHICH I NEVER ASKED FOR. I have to pay for 5G because of the ** phone I got is 5G but even though I live in the middle of town I only get 4G and 2 bars at home. That forces me to pay for wifi. So I pay $90 a month "PLAY MORE" for a service I can't even use at home. I don't even stream movies at home. I can't do a damn thing on my phone without wifi because the signal is so weak it freezes my phone.

When I switch two lines plus bought two new iPhone 13 from Verizon, they said Verizon will pay second phone and promise rebates for switching to Verizon. After switching, they broke both promises without clear explanations.

Trying to resolve billing issues with them for over a month and half, last person put me on hold for 50 min and forgot about me - horrible service, waited for supervisor for 20 min and I’m on hold again- looks like they don’t care - will be moving my business elsewhere- stay away!!!!

They are stealing from people without a gun and holding your credit hostage.... They sent me a phone that didn't work and after months of trying to get them to send me a working phone I sent everything back. They are still charging me like if I got a phone and laptop even though I returned the laptop before the 30 days; plus I never got a working phone. Now they are charging me $800 for something I do not have. Go to another company and don't bother with this one. Huge mistake to get them. They change their part of the agreement by adding cost to things and they don't deliver on their end.

Verizon Wireless service is great and the only reason we are still a customer with them (well for now, but not much longer). I've been a customer with them for over 30 years and NON-STOP billing issues and errors the past 4 years...they try to cheat their customers thinking they will not notice fees and things added on the bills. Then you have to call in and after hours and hours on hold, there is NEVER a live Rep available to speak to. The virtual assistant in online chat is useless giving limited options to choose from and not understanding your request. I guess they figure if they make it difficult enough to fix then you will go ahead and pay the extra to avoid more fees being charged and get away with it. It's REALLY SAD and they will never reimburse you for your time and money lost with the numerous calls and ridiculous wait times they impose on you.

BE AWARE- Verizon will take money out of your account even after leaving! And no, I'm not talking about cancelation fees or a final bill owed. I'm talking $350 for a rebate I got from them 6 months prior. When I called to ask why $350 was deducted from my account without my consent over a MONTH AFTER I left them, they said it was because of a rebate. Before I left them though, I asked if I leave, would I owe them anything? They told me the only thing I would owe them was one more monthly payment. They assured me that was it.

Today I had the pleasure of meeting Elijah and the staff at Russell Cellular in Chester NY. From the moment I set foot in the store Elijah greeted me with a smile and proceeded to provide the best customer service experience I have ever had. I am 70 years old so I have experienced a wide range of individual service. Elijah is in a class all by himself! Focused, professional, knowledgeable, courteous, patient and an amazing personality. Purchasing a new phone usually causes me anxiety and confusion but Elijah turned it into the best customer service experience I have ever had. Thank you Elijah and the staff in Chester. I hope Verizon Wireless appreciates the team in Chester and especially Elijah.

I was a former Bell Atlantic customer and became a Verizon customer after the merger of Bell Atlantic and GTE Corp. I became a Bell Atlantic customer in 1993, the beginning of cell phone service. In late April or early May 2021 and after being a customer for 29 years, I switched to another carrier. As a result of the service having some blind spots, I went back to Verizon in late July 2021. At the time that I went back to Verizon, they had a promotion that stated if you brought your own device, you would receive a $650 gift card.

I've been a Verizon customer since before they were known as Verizon...so Iong I can't even remember what they were called. I continue to use them because they have what I believe the most consistently sound network and their phones offer solid software. I've always been a single user. If I have any complaints it is that in doing business with them, they act as if they assume you're never going to pay your bill on time and they're constantly changing the appearance of their website so as to make it more time consuming and confusing to just pay your bill on line without allowing them to do auto withdrawals. I'm willing to pay the extra $10.00 a month to NOT let them have my debit card info.

I canceled my account in December. Got a verification code. They charged me 3 more months. I called on to tell them they were still charging. They told me someone would get back with me within seven days. Three weeks went by and they charged me another month. When I called back they said that they would cancel it right then and would not refund my money. They also gave my ex that had a domestic violence order against him access to my account. I beg you from the bottom of my heart not to trust Verizon. They are all about the money and not their customers. Thank you for considering my review. Robin **

A total lack of customer support. They don't return scheduled calls, when they do they do not listen. Agents just recite from a scripted playbook. If you have a billing issue, the only way to resolve it is to document your unwillingness to pay (of course it will cost you a certified, return receipt letter), then they will call you back. If you have a technical issue that a local Verizon store can't address, you are sunk (their answer, buy a new phone). If your account has incorrect devices listed, good luck fixing that. They want customers and accounts and are quick to bill but after that, it is a black hole.

This company will make all kinds of promises about promotions, trade in values, etc. and never follow through on their commitments. Many months will go by, you will call multiple times and get people on the phone who barely speak English, and then maybe you could be lucky enough to get a "supervisor". This supervisor will then lie to you about the status of the credits due to you, and tell you it will all be corrected next month. Next month the same routine will result in yet another lie about it being corrected. I don't know how these people sleep at night but rest assured if you fall for their "promotions" you will be sorry. It's all a scam.

This has truly been the worst experience of my entire life. Not just customer service... It is almost April. I tried a device for TEN DAYS last JULY. Everything the representative told me was a lie so I ended up having to pay for the device and one month just to try the service which did not work and I canceled immediately. For NINE MONTHS now I have continued to receive monthly bills and I have had to call in and wait a minimum of one hour only to get transferred repeatedly to explain my situation. Why you might ask? Well my account doesn't exist anymore which means I can't log in. And without a log in you cant chat with an agent or request a call back.

I am beyond disappointed with Verizon for offering a student discount but then punishing your customers for doing additional business with you and not allowing them to take advantage of the discount. Per your website information it states - Discount limited to max of 2 lines. Eligible students must be account owner or account manager; one offer per account. -- Then if you continue reading it states Accounts with 3 or more phone lines are not eligible. (All found here **).

Verizon wireless provides crappy cell phone service all over Overton Texas. You're lucky to get any signal at all, with any cell phone company. Verizon overcharges people, and does nothing to increase their cell phone service in your area. And they charge a stupid $10 fee to talk to an agent. As far as I'm concerned I pay a monthly bill to talk to agent.

After multiple phone calls and literally 10 hours of my time, Verizon (might have) fixed an issue that should have been taken care of the 1st time around. Verizon lies to you!!! They say they will do something and they don’t, then they keep adding charges or service fees! You cannot get help or answers from anyone in store, online or thru their customer service phone line crap! That is another issue all in itself! Run-around, constant repeating myself, transferring, call another phone number and so on and so on. Business owners and personal accounts - Stay away from them!! You will be hustled and lied to only to make a sale and then charged for additional or unable to make changes.

The computer generated help service and text service is complete junk. All they do is circle you back to the beginning over and over. This is not my first time dealing with Verizon but it is my last. Their prices and supposed services are no better than any other cell service provider. Go with a less expensive company and you will be just as satisfied. In fact you will be much happier.

The only reason it was not a 1 star review is because delivery of the device ordered was timely and fast. Aside from agreed upon fees, Verizon tacked on an additional $70 to my monthly bill, not including the monthly device payment. This was not part of the sales pitch or agreement I was provided for "buying" the new device. Additionally, a strong deceptive sales practice of multiple "loyalty discounts" were added to my monthly bill for a couple months, which the customer service rep could barely explain. These loyalty discounts reduced my monthly bill significantly enough that buying a new device became easily feasible. Once purchased and I was on the customer service call (which took a day for a return call from customer service), I was told the loyalty discounts were a one time provision. This was untrue as it had been applied to my bill for at least two months. This is classic bait and switch consumer misrepresentation and deception.

I am new to Verizon, and owning my own phone plan. When purchasing this plan, I disclosed that with the rep I was talking to. I knew nothing about activation fees, and when going over the charges, I asked multiple times if there were going to be any additional charges. I was told no, and my bill would be around $130.00. I am being charged over $200.00, which I would happily take care of, if I was informed of that price when I asked multiple times over extra charges. Even with that, I was not told I'd have to trade in my phone to get any service, even though I got my original phone unlocked. So I'm being charged over $40.00 more than I was promised, and had no service for days.

I received notification that my old Verizon Home Phone would no longer work starting in Dec 2022. I decided to do my due diligence and get a new updated unit. The problem is NO ONE told me that in doing so it also increased my bill by $25 per month. I only found out because I had issues with activation. We have always been Verizon Customers and I can't say that this is the first time that I have felt like I have gotten screwed. I think this may be the last straw. I guess it is time to look for somewhere else to take my business.

Every time I reached out to customer service for a change in account, they always made an error and blamed me for not catching the error and correcting it. First interaction was related to a downgrade of the plan; CS agent confirmed the change on chat. After 3-4 months, when I still noticed the charge, the new CS agent blamed me for not noticing the error sooner and was trying to negotiate in giving me less in refund than I deserved saying I did not catch the CS error soon enough.

Spent hours on the phone, finally reaching a real person, but were told there was no way out of owing 1k. We would have never agreed to this. Asked to speak to corporate manager and were told "That's not the way it works". We need a call. Will NEVER recommend again. And will show review when we go back to previous carrier. We will remove this review if you fix. Signed family w 5 lines.

If you are hoping to connect to a live representative, you will be disappointed. After holding for several minutes, you will finally be directed to another recording which will inform you that there is not a customer service representative available. You can only chat online but the questions/answers are the same, there is not a live person on the other end, so no matter what you ask, you get the same response. I have been a loyal customer of Verizon for over 20 years and I am fed up. Moving on!

Customer service is impossible to reach, they make it extremely difficult to reach anyone with competence. Cellular data itself is OK however the service to reach anyone is just awful and the back order they have right now for the 5G home which they convinced me to get has been over a MONTH and I still not received it meaning I have no WiFi still. Go with another provider!!

I purchased a phone upgrade for one of my lines. I have 4 lines with Verizon, have been a loyal customer for over 20 years. Simple activation steps turned in a HUGE nightmare that the Verizon Tech support cannot figure out how to fix. During the activation process we were asked to contact customer support. We contacted them and followed their instructions EXACTLY. Instead of activating the new phone on the existing line, they messed up another line. So now I have 2 phones that are completely useless. I spent from 11 pm - 4 am on the phone with them. At which time they said it would only be a couple of hours for the phones to cycle and they would be usable.

So I was an AT&T customer for the entire time my family had cellular service, since the time before they absorbed Cingular Wireless under the AT&T logo. I got my own plan with them when I was older. I switched to Verizon because under AT&T's new plans, which are required for certain smartphones, the cost would be astronomical, and we had circular discussions with reps on how much the plans would cost because their price was not transparent to include line and other fees. Verizon however, fully disclosed this information on their website and my partner was already a Verizon customer and needed a new phone. Verizon was offering a $500 bring your device credit at the time, and my Samsung S20+ 5G was in perfect condition. And that was really the only reason I agreed to make the change because I had to pay $400 to pay off my device with AT&T and my partner's phone was going to cost above the trade-in value.

Verizon’s sales team needs to be re-trained. They will tell you anything to make a sale but once the bill comes in it’s a whole other damn excuse. So I was told I was gonna get the buy 1 get 1 deal AND the value of our trade ins, I get the bill and it shows both phones have a monthly charge but the trade in value is there. I call Verizon, spoke to 5 different reps and all told me the same thing we can’t give you both promotions, that’s not what I was told. I hate Verizon and I will be switching back to T-Mobile in the next few months. Verizon needs to re-train their sales staff.

Verizon is quick to add on fees. They lie and say, "Oh it would only be $7.99 more to your bill. It covers any device in your home etc." However, every single time I call to ask a question about the bill or the fact that I have a broken camera...or simply to inquire about anything. The Verizon Customer Service directs you to a chat. In the chat, you struggle just to get a real person to chat with you. Mostly it is an automatic -robotic- response according to what you keep clicking. I struggled for months and still I cannot speak to an actual person.

Purchased new phone online with the promo to return my phone and receive a $1000 credit on my account. Did it all online through Chat assistant. I received my new phone and was sent the return label and followed the instructions to return the old. Never received the credit and I confirmed the phone was delivered to them, they asked for a Submission ID which was never provided to me. Conveniently they cannot locate the CHAT chain and refuse to do anything further. Why would I return my phone to them? Why would they send me the return label? I feel scammed and am actively seeking out another service provider and will continue to write reviews anywhere possible.

"BAIT AND SWITCH TACTICS!" One of the saleswomen named Tabatha sold us two new phones that ended up costing us over twice the amount of money than we had asked for in our first billing along with no disclosures of return policies, fees, and when we decided to return the phones under their 30-day return policy they said that we would lose the previous phone numbers that we have had for over 12 years! Shameless and deceptive business practices.

While their cell coverage is pretty good, their website absolutely sucks. They didn't recognize my phone number!! Not in their system (despite 7 years usage) Also didn't recognize my email! Same. My pin, used monthly to pay ALSO was not recognized yet I logged in on my phone while attempting to log in on laptop. How do they stay in business? Ridiculous. Was trying to pay off my phone so I could go elsewhere for half the price. They used to be a good service, not anymore.

I have had Verizon for 3 years and they're over the price and misleading promises. If you live in the country, this company will price gouge the stuffing out of you. I purchased the $80 internet plan. 150g for $80. Thats extremely high but they know there is absolutely nothing else you can get so why not stick it to the country ppl. 150g takes a week to use. So for 3 weeks I have absolutely no internet, even though it is supposedly unlimited. My speeds after using 150g of high speeds of 800 ish kbs, it goes down to 20 KBS, are ** kidding me. Dial up is faster than this. But when you get their internet services, you're promised up to 600 kps after the 150g is used up. Never has that happen. Even with high speed internet the most you get is 800kps. Not even high speed, but whatever.

We have been with Verizon four years and using the same phone this entire time. We purchased a new phone and contacted them to switch to the new phone. We had unlimited data and hotspot from the old plan we had from the last four years that we were completely happy with. We never asked or authorized any switch for a new plan. They switched our plan without our knowledge and blocked our hotspot. After 6 hours on the phone trying to get our old plan back the phone still would not function. The lady helping us said she couldn't help us anymore that she will need to make a "Ticket" and someone would call us back in three or four days. We then went and found a new carrier and again, a new phone. We will never have anything to do with scandalous Verizon. The things they get away with is unbelievable and rotten.

Was told in December 2021 that we had an estimate of $1800.00 in credits towards new phones. Not True. It took 6+ hours to complete transaction. Won't allow you to purchase phones, and will not give you any trade in on old phones if you attempt to buy them upfront. Don't go to Verizon for any Apple products, once your contract is up. Go to an Apple Store, they will provide you phones with better trade in values, better service, and a clear understanding about your products. They can also connect you to any provider, much cheaper! Verizon is Non Negotiable!

I had these losers for a few months. I canceled my internet service in November 2021 (so that's what they convinced me) then December rolls around and I received another bill and I'm like are you people kidding me. I called a few days before Christmas and one "B " said "we are not canceling your service, because we don't want to. I said "B you don't know who your messing with." I said "Cancel my internet service or I'm contacting the attorney's general office and report this company for taking advantage of their customers," and she hung up on me. I called back and a guy answered the phone and I ordered him to cancel my internet service or I was going to make his Christmas a living nightmare.

I don't necessarily mean that when dealing with their customer service agents that they are difficult or abrasive. I mean that the entire customer service experience provided by Verizon is a nightmare. Unless you are dealing with a live human which is an extremely difficult resource to have any access to; their entire user interface is designed to be extremely frustrating. There is absolutely zero assistance from verizon in moments that you actually need.

I was with Google Fi for a while before moving to Verizon. At Google I paid a flat $20 a month plus $10 a month for every additional gigabyte of data I used. The only reason I moved is because I added my fiance to my plan and she needed more coverage than Google Fi has at this time. I fully intend to move back to Google Fi once this contract is over. I was guaranteed that I would be paying $115 a month. They said there would be a small service fee for the first month. Google Fi had a $15 service fee. My first bill was $380. That is over three times the amount they told me. Now their customer service did work with me on splitting up the payment. But they didn't reduce it at all. So they get a star for helping me not go broke. But in all actuality they should have never put me in that situation.

There are not enough words to express to everyone to stay far away from Verizon. I put up with them for 25 years when I should have quit them from day one. BUT as recently as tonight 2/22/22, I have been living a 25 year nightmare! Idiots who do not give a darn that you have been a loyal customer for 25 yrs never been late, in fact, always early and put up with so much crap, instead they lie and cheat and steal and get you so angry you will end up in the hospital! They will accuse you of things you did not do. They will ruin your phone service. They do not ever listen or help and I have dealt as high up as the executive offices! THEY ARE YOUR WORST NIGHTMARE! There are too many other choices out there and I am too old to have this aggravation and compromise my health. I beg all consumers to do the same.

I am a veteran and work as a nurse for our government. I have been a loyal Verizon customer for over 12 years. When I had accidentally data overage charge, verizon would not rectify the issue and I had over 2,200 dollars fee. They would not make any adjustments to lower this bill. They do not care about their customers, get rid of this company. #theydontcare.

I have been with Verizon for about 8 years. It is the best coverage I can get where I live. And the most expensive. If there were better choices, I would probably consider them after this last phone upgrade. Mind you, I don't often upgrade my phone. My old one was the original Samsung Galaxy S4 I purchased in 2014 with the Verizon service. Only upgraded because it has become so obsolete it is not supported anymore, thus some things don't work. I updated to an iPhone 13 Max Pro for the awesome camera. Extremely expensive for a phone, but no regrets so far. As for the Verizon plan and perks/add-ons... yeah right.

I was quoted a price by sales staff, Greg, over the phone for a phone upgrade and new plan. He said he would provide me with the bill breakdown. I trusted Verizon Wireless, since I had been a customer for 13 years. Greg never provided me with the bill breakdown. However, when I called the billing department, they didn't recognize one of the discounts or promotions. This whole process has been hours, and a nightmare to me.

Opened a new account with Verizon during Black Friday with BYOD promotions. The egift cards they sent are not even usable to pay anything in verizon itself, their agent said it has to match exactly the amount you are trying to pay!! Seriously?? This means their virtual money is just that!

Verizon has the worst customer service I have EVER experienced. If you are fortunate enough to EVER speak with an actual human you can get your needs addressed, however, you are unlikely to speak with a human. Expect to wait on hold for hours. This is not a first-time experience for me. I estimate out of the ten times I have called Verizon customer service I have actually gotten through to a live human twice (2 out of 10). Furthermore, my automated payment gets deleted about every 3 months causing me to get late fees. I personally think it's a scam they are running but I have no proof.

Verizon sent a final bill to be paid 2/5/22. My husband's mother passed that week so we were not able to make that payment. On 2/7/22 we called to be informed this had been sent to collections. We immediately called the collection agency and they informed us that we were ok, to just pay the bill and nothing was going to be reported. Well they lied. We paid for it and two days later it showed up in our credit report. I called Verizon to ask them to honor their word and how they could do this to a customer of 13 years, but they did not care, said, "Sorry you at least paid it. In 7 years it will be deleted." Thanks for being heartless Verizon. Glad we switched and will tell anyone not to bother signing up to your services.

I have had my phone 4 mo. & I have been put on disability for cancer & other medical issues. There is no way out of my contract & they can keep my trade in, charge me $700 + phone & service thru 2023!

I suggest that nobody trust Verizon or use their services. They are the worst company I have ever dealt with in my entire life. I had phone service through my ex-husband's account back in November and I needed to get my own phone plan. So I bought a phone through Verizon on a promotional deal in which the Iphone 13 mini would be free if I signed up for a new account with an unlimited plan. As I currently had no account of my own I signed up for an account online and the phone was to be mailed to me. However, the phone was backordered and I was going to be without service for one month.

If you have Verizon post pay and are forced to use their "live agent" to solve an issue, I hope you literally have hours on your hands to wait. Every question requires you to wait 15 minutes for a reply.

I would call in for help to this call center in India. They would put themselves on mute, say "wow that must be so frustrating" and eventually hang up on me. Yeah so Verizon... a place where people who barely speak English can make life-affecting changes to a customer's phone number used as a 2 factor for my bank for example, and then hang up on customers if they mess up..."oops, sorry your phone number doesn't work anymore. Must be so frustrating, bye for now - Raj." And there is no one else. I talked to someone who identified himself as a manager and he hung up on me, which I have never experienced a customer service manager do before. They told me Verizon doesn't have Customer Relations and their call center is the only contact.

Beware! I called to get internet. I was on the phone for hours going over details of what I needed and costs. When we were coming to a possible agreement the line disconnects. Within an hour I’m getting emails and confirmations of an order placed that was never agreed upon. Prices were way higher than I was quoted, like $150.00 more. The next day I call again. Spend more hours on the phone and again am quoted a lower number. Things seem to be ok. I’m told NOT to worry about the emails of what my bill will look like, they are always off.

Verizon is absolutely the worst company that I have ever encountered. I have spent 6 weeks trying to resolve a problem. I have been lied to repeatedly. Their customer service absolutely sucks! If you call their phone line, you’ll be on hold forever. I highly suggest that you find another carrier. I truly wish that I had NEVER tried to do business with them. These people bring a whole new definition to the term FUBAR!!!

I just moved to a new city and I am presently in temporary accommodations. I work remotely. So I have a private box for my mail. I needed to purchase a mobile hotspot and I called into Verizon and purchased the device and the first month of service as a prepaid customer. Not long after the purchase was made I received two back to back phone calls from different numbers and the agents did not speak. I googled the number and it came back as Verizon.

Their customer service has taken a hit. Nothing seems to be easy with Verizon any longer. I used to pride myself with being a Verizon customer but after 5 hr calls with them for same issue over and over I am tired and given up.

Ordered a phone online from Verizon, received a confirmation it would be delivered in 2 days. I noticed the address was incomplete so I called the person they had listed as my rep to get tracking. He informed me the phone was on backorder until 3/31. It was ordered on 2/2. I called customer service, they informed me the phone was not on backorder and I could pick it up in the store the next morning. Went into the store to pick it up and they said the order had been canceled. Called customer service, they could get me the phone at another store, went through 45 minutes of questions, all set, csr refreshed his screen and the phone was no longer available.

I initially ordered 2 phones and 2 plans from Telesales. The iPhone 13 Pro had to be ordered, and the iPhone 13 was in stock at a local Verizon store. I initially attempted to set it up yesterday after picking it up at the store. I was able to transfer my information from one iPhone to the other but had no way to activate it. Customer service was already closed. I tried the texting assistant, they informed me I needed to contact customer service tomorrow, which is today. I did call and was on the phone 2.5 hours and after 6 different people, no one could activate it. The last thing they said was to take it to the store, not sure what they could do, that support or telesales could not. I out of frustration just canceled my order and plans. They want to charge me 50 dollars for a restocking fee, for a phone they sell and could not activate. I did pay the taxes of 198. I will most likely contact my bank and let them fight it out. But buyer beware.

I’ve been fighting with Verizon for 2 months. They billed me $1100 for upgrades on my account that were part of their free iPhone promotion. 2 months and I still haven’t received a single penny back from them. Customer service just gives a constant run around and regurgitates useless information. It’s a complete joke. I’ve filed a complaint with the BBB and with my bank.

I had ordered a iPhone 12 Pro Max Plus that was supposed to be used but in perfect condition. When I received my order I was excited to set up the new phone only to find out it had been reported as lost or stolen to Apple. When I called to let them know I was told that they could not unlock it. They would have to ship me out another phone and promised to overnight it. I found out the next day when the phone never came that it wasn't being overnighted and they had reported as if an insurance return to where it looks like I damaged my iPhone and needed a new one when it obviously was not the case. On top of everything I still have not received my phone or any type of discount or credit for the ordeal. Worst customer service ever! Do not use these guys.

On January 4, 2022 I ordered prepaid and paid for prepaid service online from Verizon. Later that day I received an email saying they cancelled my order because I had to send in my ID and a bill with address. I sent in info and they never responded back or refunded money. I called on 1/7/2022 and the rep named Rich said my refund should be back in account by the 25th and he gave me a ticket number for reference. He said he worked in the P.A.T. department.

I live in a small town where Verizon is our only choice. I'm the last several months my phone calls drop constantly during a conversation. I have a network extender that is useless. Their customer service is the worst ever! If you can avoid Verizon, I hope you will.

Verizon Wireless doesn’t work well in El Paso or any other border town. It will always connect to antennas down in Mexico or Canada. Even when disconnecting the roaming, it will still connect to antennas on the other side of the border. When I went back to the store in 79911 El Paso - west side, the representative told that many customers has returned to cancel their service due to the same problem. They knew it all along, and still lied to me to get my money. I do not recommend Verizon wireless services. The company didn’t refund my money, even when they were aware of the problem. Awful business, never again.

Been a member of Verizon with 6 lines and 3 apple watches for 7 plus years. Was offered a promotion on 11/28/21 for $1000 for a trade in on a phone. When I returned the phone they only gave me $650 and denied any such promotion that I was offered and tell me they are not able to find the recorded call from 11/28/21. Offered me a credit of $350 but couldn't do it all at once. After a call on 1/10/22 they said they had credited $140 to my account and would do the rest later. It is FEb. 2 and I have had NO credits to my account and I have spoken to a manager named Shamara that says she will "try" and process the $140. I asked to speak to a manager above her and she has told me there is no one else above her. I would have never traded in the phone on 11/28 UNLESS there was that offer.

Purchased service 2019 and thought I was getting a good deal on a phone, buy one get one free. I also thought the service would be better. I found out that I never got the promotion and the buy one get one phone was a phone they didn't have and offered me another phone. So the documentation says that I should be on the plan but sales and customer service told me that they can't do anything.

The worst phone company I've ever had to deal with! I recommend that anyone considering this Company, go elsewhere!! High price, poor service! No escalation of complaint or call back from management. Over 10 hours of my time wasted!

I was told if we bring our phones to Verizon they would give us a $500 Visa gift card. Two weeks after making the switch I received an email saying our band new phones purchased from the Apple store were not eligible for the gift cards. I couldn't find anywhere on their site showing eligible stores. Oh and tried to make an appointment, they said it would be minimum two weeks before we could get support at the store.

Verizon billing me $35 for a boost of cell phone service that I never purchased. I already have unlimited data, so why would I want a boost? I have tried repeatedly to get help from their customer service, but even when I manage to reach someone, I get no help, just the old runaround. Last month there was a service outage, and it took me two weeks to reach customer service, but at least I eventually got some help. I have been their customer for more than three years, and I resent being treated this way.

I have called for 3 days to set up my business account up and I can never get a half of a person on the phone ...These recordings and wait times, repeat music people pick the phone up, hang up or maybe it's a reset to the music playing.. and anybody that picks up the phone will transfer a personal account to a business account ....C'mon guys what's going on here ....It just makes no damn sense at all to wait like this or call 7 different number just to hear the same recording. Can't even get thru with a chat ....It's just crazy ...I need another carrier soon as possible.

My wife and I changed from AT&T to Verizon. We went to Verizon on Indian Lake Blvd. We were given a quote that we would trade in our I8 phone for I13 iPhones and we just pay the taxes for the new phones. My wife and I were told there would be no additional charges for the IPhone 13s. We agreed and I was given 14 days to clean our phones of information on them and turn them in at the store. Two days after doing the deal I returned the old phones. The agent that gave me the quote wasn’t there so I turned my iPhones in to a different agent who said “I will only give you $400.00 per phone”. I told him that wasn’t what I was quoted and would like to talk to Shane who gave me the quote. I was told he wasn’t there. I returned back to the door the following business day and was told they wouldn’t honor the quote or agreement. I’m hoping I didn’t make a mistake going from AT&T to Verizon but it’s looking that way.

I have had cell phone service plans with AT&T, Sprint, T-mobile and recently switched to Verizon expecting better coverage and service. What a big mistake! This is by far the WORST customer service experience from the word go. It's been a month and we have spent countless hours on phone with Verizon to fix various issues from device activation to billing. One department forwards us to another, and all of them don’t talk and are highly disconnected. Sales messed up while selling us the plans for our devices for their sales cut and now we are stuck with their mess. We regret every day moving to this horrible business as we don’t trust their customer service anymore.

I am not and have never been a Verizon customer. I have a prepaid tracfone and a landline with Comcast service. Despite this, I have gotten phone calls on both my phone numbers about a Verizon bill owed by a “Mike **”, who I never heard of. I had the tracfone number for 5 years, before changing the number, and my landline for over 4 years. The collection agency, Jefferson Capital, told me that they were given my phone numbers by Verizon. I called Verizon asking how they got my phone numbers and why they gave them to a collection agency. At first I had a pleasant exchange with a Verizon rep, who suggested “Mike **” might have had both my phone numbers in the past. One is a prepaid tracfone with a New Mexico phone number, the other a landline in Delaware. What are the chances Mike ** had both those phone numbers?

Try transferring my phone number and it took me a hour and then we got disconnected and it's still not transferred And ask me now for a long long review. I'll give them the worst review And it's still not long enough so you're the worst worst worst. OK fix your system at

Verizon used to provide top-notch service & coverage, so I've paid more for them the last 15 years than their competitors. Most companies' customer service is struggling from the pandemic, but Verizon's is particularly terrible. Was on hold and transferred around for FOUR HOURS just to transfer my kids' phone lines to my plan from their father's. Disney Plus never did active for us even though we registered for the free 1 year. Customer service tried to help but couldn't figure out the problem. Verizon Smart Family was great 2018-2020, but now I keep getting errors when I try to pair my kids' phone with mine. Ya, I dread calling customer service again. If this doesn't change in the next few months I'll be switching carriers. I can get the same plan, save money & get bad service elsewhere.

SCAM and Modern-day ROBBERS! I have spent days and hours trying to get an insurance plan to fix our phones. I want to cancel all insurance and get a reimbursement. They gave me a run around for nearly four hours. Then when I asked for a supervisor when no one was capable of giving me straight answers- I continued to get disconnected and transferred. My time is too valuable to deal with this and I guess that is what they count on. How many times do I call and get hung up on and disconnected and then they do not call me. THEY HAVE the NUMBER that I pay a good penny for every month!!!

I needed to replace my old phone and got this one Galaxy A51 5G UW BLUE 128GB. From the very start the phone did not work. It took forever for them to replace the phone. It worked for months and then it stopped, just like before. They are sending another replacement phone. They don't work and Verizon keeps selling them.

I moved to an area with better Verizon coverage than AT&T, so I switched to Verizon and got new phones. I owned my AT&T phones so traded them into Verizon. Verizon appraised them for around the going rate for trade ins. So I mailed my S20 Gray phone and my Green iPhone 12 Mini to Verizon. First problem was that Verizon said the gray phone was actually a blue phone and since it was blue appraised for $15 less. Of course, they're wrong; it's an AT&T phone and based on the IMEI number they told me was on the phone I sent them, AT&T says that phone is gray.

When I spoke to the sales rep to start service with Verizon they gave me two promotions, one was the buy a phone get the other free and the other was turn in your old phone and you get 800 and 400 for an older phone. Turns out that they can only do one promotion they gave me the buy one get one free, I had already sent two phones to Verizon, they did not give me the promised amount instead they gave me retail price for an iPhone 11 $260 and an iPhone 7 $ 11 way less than what they promised. Verizon will not return my phones and will not give the amount they promised. My bill is very high because of it. The sales rep gave me way less monthly price and now I am stuck with this Company who is a thief and does not care for they customers. I regret switching to them. I could have sold the phones for more on my own. Extremely disappointed they do not seem to care for what has happened.

Quality customer service is an issue with Verizon CEO, CFO, Board and whoever else makes their decisions!! Then trains the employees the same! When a phone is purchased, no longer does the employee take the time to show how to use it unless asked. (hopefully) They expect everyone to know. The instruction are lacking. Can be found online! Not everyone has online access! Customers need to be asked if they have online access or help to set up phone and instructions to use it.

I recently had charges on my phone bill that I did not do. I spent one hour on messaging and another 20 minutes on chat and was told I would be refunding. "Senior Leadership" apparently changed their mind and no follow up was given to me regarding it. I then spent another 45 minutes with someone and they said it did not matter what was said to me. They were not going to do the refund. Extremely poor customer service. Very disappointed. I have been a customer with them for 18 years.

The customer service representatives called me names and he refuse to connected me to his supervisor. This review for (the main office of Verizon). Simply I brought three line from T-Mobile to Verizon couple days ago. I was informed that I will get $1000 credit for two of my phones which is 11 Pro Max and $800 for 11 Pro however when I went back to a different store I got different information. It seems like it’s a freestyle or I got full advertisement in order for me to sign in however I wasn’t happy so I called customer service. Instead he observe my frustration. He called me names and told me that I need a new brain. His name and ID number is: Joe **.

Absolutely the worst customer service experience in my life! It's virtually nonexistent, wasted around 8 hours trying to solve what should have been a simple issue, Now I'm looking for a new service provider. One that has someone answering a phone for support.

Let me start by saying today alone I’ve had I’ve gotten hung up on by Verizon reps twice. When I became irate enough to raise my voice and use the ** word after having to deal with the same one line response for the past few hours I was corrected to not use that kind of language when speaking to him. Rewind 3 months back when first signing up… it took 3 tries to get a plan.

They will rob you blind and suck out money from all kinds of fees. I switched to Verizon for only two weeks based on having issues with tow of my lines not working properly to where I could not receive calls or texts. For those two weeks they are charging over $400 with $175 in activation fees. I was told I did not have to pay in store. Buyer beware!! Think before you switch or get service with Verizon.

I went into a Verizon retail store in Easton Maryland to buy a phone for my granddaughter. They happen to have a buy one get one free deal so I upgraded my phone at the same time and her phone was supposed to be free. I must've stumbled upon a new sales person. I'm not sure what happened. They're supposed to be the ones that know how everything works about the plans. I was completely led to believe that I was getting my granddaughter's phone for free and that was not the cases.

It took me a week of several trips to the Verizon stores, rabbit trails, confusing sign in which were complicated and useless. Hours waiting for chat service to start. 10 minutes of wait time between each question and many times they would ask the same question over and over again. It looked like they did not know what they were doing. I always felt like Verizon was the class act of the phone/wireless carriers, but my experience has literally been a nightmare. They have no way to check your phone for defects. I had to carry my phone to an outside phone repair place where they told me in 30 seconds what was wrong. And it still took 2 more days with Verizon to get the ball rolling. Unbelievable experience. Wish this on no one.

I have been trying to connect to Verizon Wireless customer service for the past 2 weeks with no luck. I have been on hold for over an hour at times before I finally hang up. This is extremely unacceptable. This is one of the reasons I want to cancel my service yet I can’t. And they can’t blame this on Covid, all they have to do is answer the phone!!!

Sure, on 11/10/2021 I tried to transfer to Verizon from T-mobile with promotion by Verizon if we ported our numbers in at Apple Store. Everything initiated ok and my phone with line ending in ** went through smoothly. The issue began with my wife's and daughter's approval as Verizon customer service agent declared my state issued driver's license to be unauthentic. We spent hours at store trying to clear it up, I felt the need to contact police officer working outside store to authenticate my ID. We weren't able to resolve the issue and about 4 hours had passed until the closing of store.