Verizon Wireless Reviews

Call 611 and filed claim for replacement phone. I was sent a refurbished phone that had "broken" camera operating system. Called customer service and made another claim. Representatives promised me a new phone of my current model and a $30 credit on the account. Order was never placed and promises on call were never noted. Called back after. Phone never arrived and was told the offer I was given was not allowed and no claim was ever filed to replace 2nd broken phone.

This is the worst experience I've ever had with a cellphone several provider. Since I started the service I've had to call over the course of this year over 30 times. The service is horrible and the equipment keep malfunctioning. I've been having trouble with billing and the customer service is absolutely horrible, the worst. Every customer service rep I talked to tells a different story and they never return your phone call. As we speak I'm dealing with another issue with this equipment. I purchased a brand new phone when the service started and since then I've had to get 3 different replacement refurbished devices in its place because they don't send out new phones for warranty.

Customer service they're nice. They say everything correct and nicely but nothing ever gets done, they'll fix it and it'll be good for a-day or 2 and then my texts goes right back to buffering & a lot don't go through. Of my texts do not make it through group texting is horrible. My phone won't call a 1 800, 1 888 #s. Picture messaging is as bad as my texts. I many people tell me they did not get the text, it makes me look horrible. I need to change service. This has gone on for 7 months. Every time they say the right words & it never, never, never gets fixed. I pay 400 a month for years. They said buy a new phone. That did not help. Soft & hard re-set. Today I spent 1, 1/2 hrs and got cut off 4 times, you can not make this stuff up.

My office manager spoke with Bianca and informed her that we would be sending a check on Friday for past due amount (we never received bill for previous month). Soon after, all of my services were shut off without any notice. My office manager promptly paid over the phone to get services turned back on (because they would not connect her to a representative until paid) and when she tried to speak with a representative after that she was told that they couldn't speak to her because she is not an authorized person on account.

In June of 2022 I transferred my service from Verizon to Spectrum and Spectrum began charging me monthly premiums. Verizon continued to bill me for the service even though I was no longer with them. Once I realized the automatic charges had occurred for 4 months after I transferred service I called Verizon to be refunded. I was informed they kept my tablet on the plan and transferred my phone so they would not refund my money. I asked for a supervisor and was denied. I asked for them to make notes so it could be handled. I called again. Same situation. Now I received collection notice saying I still owed $188 on top of the $320 they automatically charged my credit card when they shouldn’t have.

They target potential customers w their appealing commercials but once the process has some issues it becomes to be a waste of time. I tried to correct my order as a new customer as the result the account is locked, the deals expired and about 2 days wasted time and energy on talking to "customer service reps" explaining the same thing over and over and over. And me being the one they are so interested in to bring the real money have to hustle for their service. What a shame!

My iPhone 13 pro max has been having issues since I bought it. I have had my SIM card replaced several times and I’m still having issues with my phone. Currently I can’t receive calls from certain numbers. I went to the Verizon store in Avon, Indiana around 1:38pm and the manager said he couldn’t assist me with my issue because he said he only do sales. I went to the Apple store and they told me it was a network issue and to contact Verizon. I went back to another Verizon store. I also been calling technical support numerous times and the issue keep occurring. I have spent half of my day yesterday and all of my day today and the issue still has not been resolved. This has been the worse experience switching my service to Verizon. I do not feel Verizon provide good service and it has been nothing but a headache to me.

A long time ago Verison had great customer service. It is now the worst company probably in the world. You will never get the same info twice and will be passed around a lot. They will tell you with the utmost confidence complete wrong info and mislead you. And only you suffer the extra payments, can no longer cancel, big fees. They will just tell you “well I don’t know why you were told that”. Your mind will be blown how misleading everyone is. It’s such a headache and stressful to deal with them. Don’t join them whatever they try to offer you.

In summary

Paid $1,800 for a phone, the screen bleeds which is a manufacturer defect and Verizon tells me to pay $250 to file an insurance claim because the outside of the phone has a crack that doesn't affect the phone at all! What a freaking joke! They will NEVER get a single red cent from me again!

Worst company ever with the market monopoly abusing and scamming customers. They charged me 100$ more than what I should have been and don't refund it. They don't care about customers or their experience because they have monopoly. 1/5 Government needs to do something about them. They do whatever they want with 0 impact.

Home internet gateway. They make you pay for the gateway, then when you disconnect they send you a return box for the gateway. If you don't send it back they charge you $200 hoping people would not find out. They make me sick!! Cell: Got double charged $419 for two iphone14 pros and 2 ultra watches. After 3 months, they still have not refunded me. I ultimately filed a fraud claim with my CC. Reps work from home and don't give a crap. They need to be sued for their actions. Can't imagine how many customers just pay without knowing they are being doubled charged.

I feel like that title should be a book title at this point. But here’s the story. I placed an order in September. I decided in November to cancel the order as it had been two months. I cancelled the order October 11th. I went in and tried to reorder. No can do. Pending order still exists. 2 weeks trying to get the original order cancelled so I can order my phones. 2 weeks of trying to get my refund. No help. 13 calls and all they say is, "Oh the order is cancelled. Your refund will be there in 1 to 3 days," then 3 to 5 days, then 7 to 10 days. No one seems to know what’s going on and tickets never get worked. It’s insane how fast they take your money but never return it. A charge back is the last thing I can do before I port my numbers to someone more competent.

Got a $500 gift card to transfer my number from another company. I place an order with an Agent using that Refund that was never Submitted or Refunded. Been trying to Get my Refund. Call 4 different time and was transfer 6 to 8 times every time and no one Know anything. Went to the Store and was told if Am not buying they can help me. So bottom line they gave me a gift card then they stole it back. Other issue also got an email for a $ 350 gift card but only has $ 100 on it. They said cuz it was only $ 100 but why email said $ 350. Really don't know what to do now. Really Bad Customer Service.

They took money out of my account without my permission and then tried to lie about it. Then kept switching me to different people. They refused to talk to me. When I told them I wanted to speak to someone higher up they just ignored me.

11/22/2022. I have been receiving call after call regarding paying a bill I was told was up to date and current. I now owe $149.49 when I was told my bill would be $104.00 + tax. They charged me twice for the activation fee. When they screwed up my account from day one. I am still not getting the $85 plan that was promised as a new customer perk, as a matter of fact I am not receiving any new customer perks. This is not an acceptable business practice. I am not a happy business plan customer.

Rep at store lied about amount for monthly bill, trade in is not applied at once, paid hundreds to still owe more than price of new phone...totally mislead. Verizon is sneaky about billing, costing more than quoted.

My parents are in a rural area. They are unable to get internet. Verizon swore to them that this hotspot would work in their home. I am truly disgusted, because my parents are elderly and I need them to be able to use their cell phones. I cannot even have a full conversation with my father without the call being dropped. I say this is a rural area, but it is 50 miles outside of Houston. It breaks my heart how companies care more about money than people.

Verizon Wireless only gives healthcare discounts to nurses. There are many professions in the healthcare system and all are important in patient care. For Verizon to say that only one of those professions are worthy of a discount in their eyes is very disrespectful to all the other healthcare workers. Either give a discount to healthcare workers or don't.

I switched to Verizon in the beginning of 2022 because I remembered that they offered the best service/coverage. At the time they were offering a free phone if you exchanged your old phone. Long story short, they completely screwed me over there, and I have never had to make so many calls to a company due to their services, (both phone and internet). I have just started asking for credit to my account every time I've had to call for help, and now they won't make up for their shortcomings.

I bought my Verizon phone 2 miles from my house. Haven't been able to get service. They don't care and won't fix it. Stuck paying for nothing and have to get a new service anyway. Thanks for absolutely nothing. Customer service is ridiculous and a joke. Not sure what the point is. They do nothing. I would never recommend this company to anyone ever again.

Such a terrible company to their customers. Ordered a new phone on Halloween and it was to ship yesterday. No communication whatsoever in the 18 days and on the day it is to ship I get the sorry about your luck it’s now December 16th. They know folks will go elsewhere if they are honest and so they just leave you hanging till the last minute and then screw you over which is far more insulting. Sucks that companies now days treat customers like this without the worry of repercussions. Bless your heart Verizon.

Updated on 03/02/2023: Jacked up prices; customer service now sounds like off shore call centers. Even when they make errors and a phone does NOT work, they Charge. Was with for over 20 years - LEFT - bye- bye gone. Did lots of research - SO MANY plans better, MUCH cheaper - OVER 1/2 - the other carriers use Verizon towers - so little difference there. Other reports state Verizon losing customers. I tried and tried for MONTHS to work with them to get a fair deal. Now I have a new carrier and pay 1/2 the price for MORE service [call, texts, data]. I do not know why USA does not charge / tariff companies so it is more costly to use off shore call centers, they hire in America. Write your government official - that and Telemarketers should not be able to call people unless people SIGN UP For and agree to get those calls -lol - that would be the end of that business.

Was a long time (seven years) Verizon customer and paid every single bill in full, on time. Complained to Verizon about slow internet and dropped phone calls over a period of months before August 2022. Nothing helped. Went in person to Verizon store in Palo Alto, CA, where was told that if I "Upgraded" to iPhone 13 from 8, it would solve my problems. It did not but it did generate a new two-year contract with Verizon. I changed carriers in August, and returned Jetpack to store. New carrier solved my connectivity problems, but Verizon wanted me to pay off more than $800 buy out. Made final monthly payment of $118.51 on Aug. 31 with Verizon Financial Services manager, David. Made buyout payment of $439.40 on Sept. 30, 2022 with Ishi, then payment of $220.00 on Nov. 2 with Gabby.

My boyfriend spent an hour on the phone, was transferred to 4 different people (Anis, Alex, Alli, and Kimberly) all of which could not help him and just kept transferring him, unwilling to help with what he needed to get done. Needs better training and better customer service skills. Verizon is all about the money!

I moved to FL and had to use AT&T for my internet service. So tried to discontinue my Verizon service. I called Verizon on 12/7/21, 1/7/22, 2/7/22, and 3/7/22, and repeatedly asked to cancel my service. I had also paid them what was my "final" bill. They sent my account to a collection agency and reported it as delinquent to the credit bureaus. I filed a complaint with the Florida Attorney General's office. They still refused to acknowledge my numerous phone calls to their off-shore customer service centers, and still insist that I owe them $181.00. It's a scam if they won't let you cancel their service.

Bought my Samsung flip approx 1 year ago. Screen goes black when opening phone, unable to even answer a call or be able to make a call. WTF??!! 611 no help at all. STAY AWAY FROM VERIZON SAMSUNG FLIP.

Updated on 12/31/2022: Follow up from previous complaint. Verizon now telling me that my bill was NOT for a disconnect fee? They say they ran my credit card and AFTER my credit card cleared on November 7th that VERIZON refunded my "payoff" on the service back on my credit card on November the 12th? That never happened. My credit card company is filing FRAUD charges against Verizon. No such credit or refund exists! Please stay away from this company. I have many calls to them to try and resolve this issue but to no avail. EVERY rep has LIED to me. One rep even stated that they could NOT tell me what the charge was for. Just today the Rep connected me to his "supervisor"? Then that supervisor said she could not hear me and disconnected me, while people were laughing in the background!!! So many lies and tricks from this company. RUN away from them as fast as you can!!

Horrible, horrible horrible so-called customer service from Verizon. We have been a Loyal to Verizon for over 20 years. Paying $300 a month to Verizon. And not a word when we decided to switch to T-Mobile of what can we do or how can we retain you as a customer. No, Pay us our money. I give them a one star only because I had to mark something. Really and truly they are a zero huge zero.

I was a Verizon customer for over 10 years and went back and forth with cost, and service areas, however, could not leave due to a contract. Finally found ** and they were able to offer us a way to come to their service without any obligation. Plans were cheaper and service was the same. Son's phone was paid in full and had no contract with Verizon. Started the process to transfer phones, and found out from a ** service agent my son's phone had been put on a blacklist by Verizon, still fighting it now after 3 weeks and multiple calls to customer service at Verizon, transferred to multiple departments including fraud, was hung up on during the call to fraud. Was told multiple times the phone was not on the blacklist. Had to get a ** supervisor to reach out to Verizon to get it off the blacklist.

Horrible greedy company does not care about their customers. Verizon keeps increasing my bill with little to no justification. Going into the store results and waiting for hours for poor customer service. I’ve been a customer for 20 years and I have watched the company decline in customer service and prices increasing. This company does not care about their customers at all. Greedy capitalistic disgusting company.

I have been with Verizon 13+ years. I found where they didn't disconnect a second line I had, and they have proof in their system that it was set to disconnect and it didn't happen, I found where I have been billed $97.00 a month for 2 years ($2,328.00). When I asked to have that refunded they said 6 months is the most... After going back and forth that I am not negotiating, I expect the full 2 years refunded, they said a year is the most they will do, that it is my responsibility to keep track of my bills. I asked if they want to lose me as a customer over $1,000 after 13 years of paying my bills on time and overall being happy with Verizon. Supervisor kept arguing that she is trying to work with me but I was not working with her. Honestly they can keep the whole 2 years they wrongfully billed me for, I will go somewhere else.

I was approved for a wireless account along with my internet service. The phones were shipped to a address that wasn't my current physical address. I wanted to pick them up at the FedEx office but no one would call FedEx to hold the shipment. I cancelled my wireless plan because customer service did nothing. I was offered to start services several times since. Over two months later I get a credit denied letter which will affect my score. Why approve me two months ago to deny me because I cancelled my wireless service. Never again with Verizon! I am currently getting rid of Xfinity!

I'm outraged with this ordeal with regarding internet service with this provider. I have been billed since July 2022 for two wifi routers that were never activated. I have been calling and no one has helped with the negligent billing. I just dropped 631.00 for a bill due to my cellphone lines being suspended for nonpayment when the majority of the charges are from these devices as well reconnect fees. This is ridiculous.

I got my phones disconnected by Verizon on Halloween night while my kids were out trick or treating! When I tried to call and speak to a customer service representative, I got an automated message saying that I was past due and needed to make a payment. I have been a loyal customer for over 25 years and have made my payment every month on time! I have even paid more than the minimum on months where I know that I’m going to be out of data! For them to cut my line without calling me or reviewing my payment history is appalling! And to cancel my service on a night where communication with my kids are of utmost importance is shameful! This goes to show how much customer service gets you now!

We were brought to Verizon after 20 years with AT&T. We left due to promises for travel expenses and new phones. We held up our part of the bargain and Verizon kept, on recorded lines, making promises they did not keep. My new phones were suspend due to fraud 3 times while overseas with the travel package. We were also promised that we could return our iPhone 14 for iPhone 14 pros within 30 days. We did call and ordered our iPhone 14 pros within the allotted time. Verizon said our new phones would be in the 24th of October.

As a general rule will just tell you what they think you want to hear without any intention of holding up their side of the agreement. It typically takes days often time a couple of weeks to find someone in the network who is willing to help, it's person after person lying straight to your face with no concern about the consequences they cause in people's lives. The automated assistants are an absolute joke, but it's often better than the first line 'assistance' you get when you can finally get someone on the phone. Good coverage is all they have going for them, I'm looking for a diff service with a focus on customer service. After 12 years, it hasn't gotten any better, it's just the ONLY place with coverage in my area.

I have used Verizon for over 4 years mostly because I needed internet calling. And they were one of the only service that covered it. The sell service itself was very spotty and I had to constantly restart my phone thinking it was my phone So I bought a new one and ended up with problems with it too. I switched to another company last week on October 20. I had to call to have Verizon unlock my number at first I was told I couldn’t take my phone number with me. I said what I came with this number. The guy spent the better part of an hour trying to keep me with them. The add charges go up last December I paid off my phone, took off the insurance, had auto payment for more of a discount bringing it down to $45 my bill when I left was back up to $59. He was not going to talk me into staying. So he tells me he has unlit my number and as soon as I switch it over my account would be closed.

I live in a small New England town, I work from home, and spend 95%+ of my time in town. Verizon Wireless service is spotty at best. Bad signal in my house, no signal in my shopping center or pharmacy. I'm paying $90+ for a service I can barely use. Do not recommend.

Customer Service rep was nice but didn't do what I ask him which was give me a address for a send back box 'cause I didn't want their internet. Their guy was named Chris and he acted like he was doing things but didn't do anything. He's just collecting a paycheck there and it sucks for the other guys named Chris there 'cause they're getting the rap for his inability to do the job and do it right. SsSSooorrrryyyy, for those Chris guys that do their job right!!! This is not for you.

If you are already not a Verizon Wireless customer, please beware of the backend support issues you will experience. For very simple items, such as ordering a replacement phone, getting trade in credit, setting up your new phone, billing issues, etc...there are very disjointed backend processes. The staff that you interact with at the 1st level and even at the 2nd level dismiss your issue as resolved, however the issue may remain open for months longer. You will have to follow up several times on the same thing. You will find yourself spending countless hours in a queue waiting to speak with a customer service representative only to have it be wasted. In the store, if you don't buy the phone from that location another location refused to support it. Major breakdowns all along the entire customer service experience interactions.

Their network has gone downhill so much it's not funny. Price goes up, service goes down. I have new phone, I am lucky to get one bar no matter where I'm at and I live in Central FL. Close to Orlando, close to Ocala, close to the villages. The service sucks donkey **. Stay away and go with someone cheaper.

I have used this service for at least 10 years. It is the most expensive service that have ever spent money on and their service sucks. I paid my bill late and I've been arguing with people on the phone since yesterday and my phone is still not active. 300$ was what I paid. All this company does is take your money. If you have a option go anywhere else!!.

My mom got hearing aids a couple of weeks ago and was having trouble syncing it with her phone. A gentleman there by the name of Tavion was the employee that helped us. He was so very patient and kind with us. My mom doesn't understand a lot about the phone nor her hearing aids so she was very confused. He took the time to text and call her number to see if the volume was set right. He even set her ringtones like she wanted it. He had such a pleasant attitude. Just wanted to give him a shout out! WAY TO GO TAVION!!!!

I called to have two line for me and my wife on 1 account under my name family plan and a phone with $30 monthly payment. My bill was about $200. They did everything wrong. I was on phone for 4 days. Finally customer service said, "We fix and you are good," end of the month I got two bill $330 and $225 bill. I called Verizon again. Why I have to pay about ** $600. They said because it's two accounts. I said this is mistake and moreover they fix it. They said, "Pay or we will disconnect the line..." This is so ** up.

I wouldn't give any stars for their service! I'm infuriated with their bad service, with how they transfer you from department to department so you have to explain yourself 10 times over and over and never receive a solution to your problem. I was never explained the terms of the account at the beginning of the contract and got charged with over $1100 dollars that are not easy to come up with. Thieves is what they are!! And I would NEVER recommend Verizon to anyone!! And will also report them to the Better Business Bureau. I don't know how thieves like them can sleep at night. That money could've fed my family for almost 3 months or paid my rent for 2 months, but they have no consideration, and the fact that it was their fault for not explaining in full detail what the terms were is what irks me, because that's like luring you in with all their "free" promos but they don't tell you, it's only free if you stay with them for a certain amount of time.

Dorothy was one of the managers for the leadership team. Her rep that was dealing with us had nothing but attitude and began going off about her opinions about T-Mobile. Dorothy here stated that she was part of management and, “did not have to provide me (her customer) with good customer service”. I was already enraged from the previous rep and she would not release the name of the rep that began all of these issues. She had no skills in diffusing the situation and only amped everything up. I’ve been a paying customer for years, paying off multiple devices, and almost 300.00 a month and to get treated so disgustingly???

Voice mail hell. Do not answer phone calls, send message and hang up. I am leaving verizon wireless for cheaper plans. Verizon Synchrony credit card is same disaster. Do not answer messages. I have spent hours trying to transfer points earned. Verizon Wireless is a disaster. Avoid, avoid, avoid.

Unbelievable service. I called and tried to get a deferral payment because of the hurricane. We were without power for 2 weeks. No water for three weeks. Natural disaster and no type of relief program for those affected. I will not continue to be a customer to Verizon.

I would never recommend Verizon. From the beginning, everything was a disaster. I was told my phone would come in 2 days but it turns out it was actually back ordered and came in two weeks. Took about 2 hours to set up the new phone with constant transfers between departments. Every time I spoke to someone they told me I was in the wrong place and would transfer me somewhere else.

I changed wireless companies in July specifically for the byop deal. I signed up online with help from an agent. I asked about the deal and she said I qualified for it. When I received my sim cards they did not work and as I contacted Verizon they said the paperwork did not go through. I then went again and finished signing up and again asked that I still qualified for the byop deal and she said yes but said no more.

Let me start by stating I have been a loyal Verizon customer since the 90s and have had very little problems, historically. I have 4 lines on my account and have purchased many devices over the past several years. A little over a month ago, Verizon sent an email offering up to $300.00 as a promotional credit to trade in your old device if you purchase a new one through them. My daughter's iPhone 7 had been acting up since Apple stopped supporting it, so we decided to upgrade her as an early Christmas gift and take advantage of the promotion. We went online, picked a device, and began. We filled in the online form and the details of the purchase indicated the device payment would add $12.00 a month to her portion of the bill. Once Verizon appraised the device, the additional cost would be adjusted to reflect the promotional credit.

They got my order wrong and made it like it was my fault. Then tried to charge me twice for a phone. I had stay on the phone for 3 hours to tell me that there is nothing they can do. Did even apologize on their behalf.

So Verizon is not what it use to be... They use to put money into their network and ensure reliability however from my experiences of recent they don't care at all.. I got on the horn with Verizon Support through Twitter because every time I try to call Verizon they want me to text chat with them which is difficult for me to do with my medical condition. Then... After hours of text chatting the individual from tech support decides to de-active my phone because my initial reason for contacting them was my phone calls keep not coming through from doctors' offices. They keep complaining that my phone is no longer in service and random issues like this..

Firstly, I would like to say that I truly have never in my life left any kind of negative review for any business online. I am rarely inclined to ever state negative things about any person or organization, especially online. Please take this into careful consideration when reading my review. Verizon is absolutely the worst company I have dealt with in my entire life. I could go on and on about the details of my personal experience of how they have taken advantage of their power and completely denied all principles of customer satisfaction and service, but for the sake of brevity and simplicity, I will only state the broad subjects at hand. Valid trade-in phones were stolen from us, extra invalid charges were charged to us on a monthly basis.

I was a Verizon customer for 2 years. Was nothing but a nightmare with this company. They will get you with any fees they can get tackle on. Once I was done paying on my phones I decided to switch companies. Several months later I receive a bill I have no knowledge of until it hits my credit report. I tried reaching out. Talk to an executive in resolution billing issues. Which was unsuccessful because we went in circles about the issue. Verizon being a corporate company all they care about is money and not their customers. Stay far away from this company. No wonder why customers these days use prepaid services. Customer service satisfaction is not their priority.

I was a Verizon Wireless customer for 7 years, I got their Verizon visa card when they started their Verizon Up program. You earn nice rewards with it call Verizon dollars. Well I needed to make a change with the price of these things today, to get everything in one package, Tv, internet, mobile cell to save me some money monthly. I was also having cell phone issue, and was offers new phone. I went on Verizon's website numerous times to redeem my rewards, website was down, said come back later all the time, tried to call Verizon but was told rewards department closed. So I had to switch my service since I was having phone issue. Well here to find out since I didn't redeem my rewards before switching, Verizon took 470.00 of Verizon dollars from me, even though you could not get on their website.

I've had Verizon service for only a few months before deciding to call it quits. My account was set up incorrectly and I had to call several times to get my account correct. They offer services without having extensive knowledge in those services. Offering discounts for multiple service but not knowing how to apply. After not receiving my gift cards for transferring to Verizon and not having the proper credit applied I had to say enough is enough. I ported my family plan to a company that values their customers. I've also gone and discontinued Verizon Fios. Their service was only good for the first month.

Received malware alerts on cell phone. Concerned there were security issues. Went to Verizon store in Westerville, OH spoke with Manager Melissa **. She assured me problem could be resolved and clearly explained why alerts were received. She navigated through different areas in cell phone and resolved problem. I appreciate her professional and kind demeanor.

I have had phone service with Verizon for about 4 years and nothing but issues. The phone service is terrible in my area not to mention the customer service is ridiculous. Been on the phone with them 5 times this week. Nothing but runaround. And please don't waste your money on letting them talk you into phone insurance as I have been paying $17 a mth for insurance for them to send me to a third party company who wants $250 to replace a 4 year old phone that went black. Seems Verizon shouldn't sell third party insurance that doesn't honor their insurance. I will be getting a new provider this week.

Changed service to Verizon with a new Samsung phone. Phone and or service never worked in most areas they said it would. All calls from week one of bad service documented. Was forced to dispute charges when Verizon refused to credit account and accept phone back. Hours of time for weeks calling them and they couldn't fix the phone not functioning. Now they're refusing to accept return and credit account for all charges. Good news is I changed to T-Mobile with new Motorola phone and service is excellent. Great experience. Highly recommend TMobile!

Was a long time customer for more than 20 years. No issues all the way through. I traded in my phone a Pixel 4a through one of their promotions to get the Pixel 6. The new phone was acting up and wasn't working properly. I requested a new Pixel 6. They sent it out and they required me to pay for the tax on the phone, granted I also pay for the tax on the previous pixel 6 even though I traded in my pixel 4a for the new pixel 6. I received the new Pixel 6 and sent back the one the didn't work. Verizon never received it, it was lost in the mail or something like that, they couldn't really say. I paid for the lost phone and cancelled my service and switched to T-Mobile. Now I am getting notices that I still owe for my pixel 4a that I TRADED IN TO GET A NEW PHONE. They will trick you and try to get every nickel and dime from you!! STAY AWAY FROM THIS COMPANY.

My experience started ok with my adding a new line and ordering a phone online. After I clicked Submit, everything began falling apart and has been in an exponential decline, ending in my incurring a completely unexpected $700 expense. Thus far, I have spent 5 hours on the phone with the inept Customer Service team, have been lied to multiple times, and am now awaiting the final verdict following review of my case with the escalation team. We all know how that will end….

First and foremost I’ve been with Verizon for well over a decade and when I needed them most the service failed. Hurricane Ian completely wiped out Verizon service but during the hurricane T-Mobile and every other cell carrier had service. Thankfully I had no emergencies because we had zero and I mean ZERO service. Thank the lord my mom was visiting us and we could keep track of what was going on through her mobile device.

I have always had excellent service at the Watertown Verizon store. Noah and Amir took that to the next level today. I made the mistake of leaving Verizon to go to Xfinity. They made the transition back quick and painless, even with a broken phone. Noah and Amir thank you very much.

Me and my family went to Europe for vacation 7/15/22 - 8/5/22 so me and my wife did a month international plan so to our understanding that international plan a month for unlimited phone calls, unlimited text msg. unlimited date of LTE like us in U.S., but instead Verizon charged me Extra data fee over $ 360.00 something. Upon returning home in Tampa Florida, I called Verizon immediately on 8/6/2022 to let them know that I am back to U.S. and we no longer need International plan. Please take them off through me and my wife's phone. They told me that it would be automatically expired on 8/13/2022 and today they again charged me $200 plus tax for Int'l plan of our phones.

I transitioned to a new iPhone and an unlimited data plan. I was told my monthly bill would be $180 (up from $129), which I agreed to. There was also the option to do auto pay ($20 discount) which would take monthly down to $160 (which I declined). Now my monthly bill is $202 a month. I called customer service and they weren't helpful. Basically I'm stuck with them for $202 a month. Sad that Verizon cell phone salespeople are no different than used car salesman.

One of the 3 phones I have with Verizon was frozen on the lock screen. I keep the device in a well protected case. There was no damage. I was told in person at the store and over the phone by Verizon that the phone was covered under warranty and that I could get a free replacement. So we get the replacement and ship the old phone back only to wind up with a $700 dollar phone bill. Never again will I believe a word they say. They will con you into taking your money. Lie to you and take your money. Good bye Verizon. I hope you sink.

My preference would be to leave a "ZERO" star review. I had an issue activating my iPhone 14 Pro Max and Verizon was blaming the issue on the device and Apple -- despite having contacting them no less than 10 times wherein each and every time they claimed to have solved my problem and that they would call me back (which did NOT happen), and they even offered to send me a free phone.

After many loyal years, we are leaving this rotten company. Billing practices are now the worst in the industry. Unfair, deceptive and constantly changing to increase their revenue. With no congressional over-site they believe they can abuse customers any way they want. Overseas help desk is the worst. Barely speak English. Horrible attitude. Their business model is billing creep.

I opened a Verizon account and ported 4 lines which should have been a very simple process. After 960 minutes on the phone and interacting with 30 employees, it was finally completed. I asked to share my experience with a supervisor. "Leadership" was condescending, unhelpful, and not surprised by their employees poor work. When I tried to explain what happened, leadership was uninterested in hearing the actual details of the misinformation given to me by 7 separate employees in different departments. She acknowledged and said "sorry but I can't compensate you" for the time wasted by these interactions.

So, deciding to switch from T-mobile and consider Verizon. However, they won't accept my 5G Samsung Galaxy A13. But I can BUY one from them by signing a two year contract. Same phone, same gig memory and storage. But THEY won't let you bring the same.

They lie and misrepresent what you get with their plans. I was lied to to get me to switch plans only to find out the plan was way more expensive with NO benefit to me. Tried to change back and they say the old plan no longer exists. Convenient!!!

Account was set up with wrong phone number right out of the gate. Took hours including a personal trip into the Verizon store to finally figure out that the primary contact phone number was entered wrong. I get it. Things happen. No Problem. Then the real issues started. Unable to create an online account. Hours online, waiting on hold, speaking with knuckleheads who have no idea what they are doing. Finally got them to have a manager call me. 24 hours later.. no call. Rinse and repeat. 24 hours, no callback. Back on hold and talking to another rep who again knows nothing and couldn't help me. It goes on and on. 10 hours of wasted time and a ton of aggravation. Customer for 42 days. The WORST!!!

Verizon over-charged my account by $400.00. They claimed I didn't return the router after cancelling their internet service when clearly the tracking number said otherwise. They finally admitted they did receive the router. However, they are unable to reverse the $400.00 charge until I make a 5th call and speak to another agent (after already speaking to 4 agents). Get this... I have to wait until the day before my bank account is set to autopay this inflated bill. Only then... will they have someone manually fix their mistake! Inexcusable for a tech company as large as Verizon have such archaic anti-customer billing policies!

USB and charger for my phone do not last and I have always bought them in a Verizon Store in Santa Rosa, California plus they are very costly. I do not recommend them at all. The box broke and the cable always bend, and the wires fell out in spite of the fact that I keep them straight and I am very careful.

I contacted Verizon Wireless to discontinue my internet service. The email I had on file with them was correct as I have had correspondence with Verizon previously, within the last 15 days. The company is claiming that my email is now "misspelled" and such I am unable to discontinue my service. It is clear to me that the customer service representative changed my email that I had on file with them just 15 days ago. They have suggested that I find a Verizon store to try and help me cancel my service. Taking off of work in order to go to a brick and mortar location prior to their closing is laughable in 2022. Please just cancel my service.

I want to start by saying that Verizon by far has the best cell service on the planet. I always had a signal, but that's where my praise of them stops. Lesson 1: Triple Check Your Bills: When I added my wife's line, I made the mistake of assuming that they would add her to my unlimited plan, but instead they put her on her own plan with 1GB of data. Then they failed to tell me that they had done this. 1 Year later I learned that I had been charged over $400 dollars in overage fees.

Verizon blacklisted my new phone after I transferred my service and # to AT&T. I have paid off my full monthly bill before transferring service on the new phone. Then I started paying my full-service bill with AT&T for both mobile and internet services under AT&T. All of a sudden, last week, I noticed my phone service was suspected. I called AT&T, spoke to a few service reps, and they confirmed I have paid off my full-service fee and next payment fee was not up until October. After some researches, AT&T confirmed that Verizon was blacklisted my phone as it was stolen. But my phone was never stolen, it was under my possession all the time.

I didn't mind paying more for better coverage, but that's not what I'm getting. My job has me all over northern California and I VERY rarely see 5G on my newer phone I'm still making payments on, in fact I live 3/4 of a mile from a cell antenna and I'm getting 4 bars but only 4G. I am paying 139 for one phone one number 40 of which goes for the payment of the phone. I am tired of paying so much for subpar coverage!!!

Verizon Wireless has become the most frustrating, low quality, incompetent, pathetic excuse for a company. I’ve had their “5G” for over a year now. Yet I’ve NEVER had 5G speeds. Using several speed tests they all show slower than LTE. I live in Phoenix, a major city. I’ve tried in several locations, none better than another. Apple sent me a new phone, I checked my case for 5G compatibility, got a new SIM card, reset every setting under the sun. Nothing.

After over 25 years of being a Verizon customer and tolerating their intentionally complicated customer service web I am now going to move my family. I haven’t done it before because I didn’t want to be bothered but their callous disregard for people’s time and money cannot be tolerated any longer. I bought an iPhone 14 Pro weeks ago and it finally came today. After doing the data transfer it would not turn on at all. I first had to go to an automated Tech Coach which is totally a waste of time. When I was finally transferred to someone they tried a series of fixes multiple times to no avail. Then they said I would have to call Customer Service the next day (it was 3 in the afternoon).

I bought a phone from Verizon Wireless. Got the insurance. Within a week the phone completely quit working. I try to submit a claim and they told me that they wouldn't replace the phone so I didn't pay the bill. They sent it over to a collection agency. I have repeatedly told the collection agency the same thing. When I get my new phone I will pay the bill so I went over to the Apple store. They gave me a phone and the guy told me if I had any problems with it to bring it straight back to them and he would be more than happy to send it off and give me a replacement. So I find that apple is a better company than Verizon wireless.

No person can help me with a problem they created. All they tell me is they can't help me for 30 days and they are the ones who made the mistake to begin with. If it wasn't for the cell phone coverage I would switch back to AT&T in a minute.

I have had my fair share of experiences with Verizon customer service. You always can have a bad rep in a store. It's been several years since my last need for customer serviced but I went into the Springfield, OH store and they were all rude to not just me but everyone. My phone hadn't made or received a call and they found that the fraud department locked my device and disconnected my number and only they could unlock it.

Verizon customer service is by far the worst to deal with. When I call, they have either hung up on me, don't know what services they have, or just act stupid. I am constantly in multiple dead spots according to them and often transferred to multiple people where they go over only 1 step troubleshooting over and over again. At times I can never get an agent on the phone instead opens a chat and 1 misspelled word or something they are not familiar with the chat closes. I spend way too much just for 1 line to deal with this type of crap, I will be looking for another provider real soon.

My husband and I have paid per our contract with Verizon wireless since the beginning of our Contract sign on in December 2020, two free phones and An iPad costing $1499 (Hundred dollars off iPad). Verizon has received $4. Above the Contract amount with each month being Paid. We let them know we were paying off the iPad today as they stated we owed two payments left of $60.41 on this device. They now, can't apply the $120 given to them for this device because the moron employee (who allowed me to take a photo of his Verizon Screen showing two payments left of 60.41 for the iPad) could not separate the Device and the monthly service fee for this device and give us receipt of The iPad being paid off although he told me he could and the Verizon Executive persons stated this would be fine.

The customer service is absolutely terrible. All I'm trying to do is merge a phone number and this process is now going on three weeks and no solution. I've made multiple hour long phone calls, no solutions. The people working in this department offer little to no help. They keep sending me to different people and still no one can give me the help and results I need. I've lost many jobs (this phone is for my business) and countless leads. If you are thinking about switching to Verizon, please don't. They do not help at all. Very frustrated.

I recently switched from Boost Mobile to Verizon Wireless. Transferred my old phone number that I've had for 15 years along to new service with Verizon Wireless. I've gotten the most expensive plan they have with unlimited everything and for the past month I've had nothing but problems with my Wi-Fi connectivity and everything I have. Went into the office twice and called them eight times trying to get my phone service situated with no results. The third time I went into the office was today and I'm hoping that my phone works this time. Not even my hotspot has been working and they've said that I've used all of it.

I have had the very worst experience with this cell provider for the last 4 years. It was great for 10 years prior. I drop most calls, no internet even with 4or 5 Bars on 5G. My calls only go through on wifi. I have an unlimited plan that is totally worthless but still have a bill of $284.00 a month to pay. Can't wait to pay off these phone and get off the Verizon plan totally. If you call and complain they are like sorry we can't help you. Horrible customer service as well as cell service.

But it’s not just me, most people in my community are having same problems. Why won’t Verizon fix the problem?

I've been with Verizon for over 20 years. I was involved in a car accident and fell behind in my bills. Had surgery and was out of work for 8 weeks. I asked for few more days on my extension and was told NO. DISCONNECTED MY SERVICE. LEAVING FOR AT&T Absolutely NO LOYALTY AT ALL.. THEY SUCK.

I recently had to get a new phone from Verizon because yet again they no longer supported the phone I purchased through them so it stopped working. I bought this new phone on my plan that I have had with them for 22 years. I expected better customer service. The Verizon tech put a screen protector on my phone and I had it in a case. I dropped my phone less than 2 feet off the ground and it hit my foot and the screen cracked. The phone was only 3 days old. So I took it back to the same store and they said I would have to go through Asurion their insurance company. They charged me 189 dollars and then sent me a refurbished phone that has been messing up since I got it. I feel if I am paying for a brand new phone I should have gotten a brand new replacement. Shame on Verizon for not honoring the screen protector warranty that they placed on my phone.

Ever since Verizon purchased Tracfone I have had a terrible problem involving my Caller ID. Whenever I make a call to a landline phone, a different name shows up in their phone and, since they don't recognize the name...they don't answer my call. I have called tracfone dozens of times to get it corrected...and they have contacted Verizon cause it's a problem that they caused when their systems merged with tracfone.... However, they have not corrected it.... I am close to discontinuing service with tracfone because of this...and, in no way will I ever buy a phone which uses Verizon as a provider....very unhappy with Verizon and the customer service they are giving tracfone customers. Shame on you.... Larry

My initial problem started 5/15/2022 when I would have prolonged buffering while listening to a podcast with the service I have had for years with no prior issues. When I called, I was instantly told I could have much faster more reliable service for and additional $10/month. So I switched to the higher priced plan. The following day the problem was much worse with more frequent and prolonged buffering. I again called Verizon who told me that I had not purchased the higher speed internet for peak hours, so I was being pushed off. When I inquired about going back to my prior plan which had performed better than “the upgraded plan”, but was told that plan was no longer available and I could not go back. I explained that none of the actual details of the "upgraded plan" was disclosed to me, which Verizon was not interested.

Verizon refuses to unlock my phone even though I've purchased it outright and cancelled my contract. They have the technical capacity but will not do it. Absolutely terrible company. In addition, associates were rude, sluggish, and did not listen well. I talked to three different people and all were unhelpful.

Unfortunately this is an awful company that just keeps getting worse. I spent close to five hours online with customer service recently and got nowhere. Here I am again the next day calling them again.

* Abject Unprofessionalism: I had just arrived back in the US after 23 years in Tokyo expecting US customer service to be at least what I had experienced in Japan. The joke was on me. It was one of the worst cases of incompetence I've ever encountered. At the Verizon shop in Rochester, I agreed to a Jetpack contract after being assured it would be adequate for my Zoom meeting in my area not far from town.

I have been a great customer for Verizon. Always carried insurance on all my devices, along with paid my bill on time with auto pay. I also recently purchased two new iPhones and an Apple watch. All devices were supposed to be covered. Sales person only put coverage on my phones like hello something that goes on my wrist is far more likely to break than my phone. Well didn't find out I didn't have coverage until lo and behold I lost the watch while moving. Guess who won't cover the watch that I am still paying for the company I have been loyal to for years. I am absolutely appalled at not only the fact that they won't cover it but the way they treated me like I was the idiot that trusted their sales person and didn't verify I had coverage like what???

I ordered new Verizon Wireless service and received a phone connected to a different customer. I returned the phone to Verizon after informing them that the phone had a different customer. I keep receiving bills for 450 from Verizon. What a ripoff. I don't recommend their service.

I joined Verizon over the phone because they promised me 30.00 per line and 4 free phones. They lied. They charge me at least 333.00 every single month. They keep promising to fix it but they never do and they never will.

Every month I have called up disputing my bill they tell me it’s corrected I’m gonna get credits next month I was told when I purchased my 4 phones I was going to get 1,000 back for each iPhone towards my bill. I have got nothing since March. I don’t understand how a company cannot correct this, And I have to waste my time on hold. They tell me the problem's fixed. It’s not fixed this month and it’s still not corrected, so here I go again calling to correct this.

20+ years no help with problems. Asked to stop service. Billed for 2 more months but did not use Phone. They sent bill to collections but show no calls made for last 2 months on bill. Wrote Verizon 3 times, called several times.

I ordered a new phone for a family member and ask for black and received white. Customer service tells me that I have to pay a $50 restocking fee. WHAT!! Why would I pay for a mistake they made? I am told that the receipt of which she emails me a copy states I requested a white phone. Well, of course it says white!!!! That is what they sent me, BUT not what I ordered. The clincher here is that after I pay $450 for this WHITE phone there is no charging block! It has the charging cord but nothing to plug it into for the outlet! Stupid thing is, while my husband & I have iPhones the end of the cord fits any USB block so why not just keep them all universal? Now I have to buy a charging block for another fee because it's a smaller size end so it won't fit my charging blocks.

We planned an international trip, so I get the international travel for a month. I put the coverage on one phone (just in case). I don't think we even used it, but okay, it was a $100 safety net. We get back, and I neglect to cancel the plan. Oops. I gave Verizon the beginning and end date for our travel, and thought that was covered (why would they ask for the end date??). Unfortunately, that didn't matter. Giving them an end date was a waste of time because they didn't need it. I didn't notice the fine print about having to cancel the service, and I got charged the following month. Okay... a bummer, but my bad. I'll take the hit.

Worst excuse for customer service ever. Verizon obviously values new customers far more than existing ones, which is just sad. We’ve been loyal Verizon customers for over 20 years. But today, y’all just hit the limit of what I can deal with regarding incompetency, insulting remarks and horrifically bad customer service. We have multiple lines with you and were trying to add yet another. But, your shipping center in Fort Worth, Texas sent our phone to Eve in Minneapolis. And Eve received our phone. (Let’s not even TALK about the NPPI issues involved, since I shouldn’t know Eve’s name, where she lives or her phone number.)

There are so many things wrong with this company, it's hard to know where to start. First, I was convinced to go with a new phone instead of bringing my phone in based on the low price being offered. The rep told me that it was a $700 phone that was being discounted to about $150. Too good of a deal to pass up, right? I even asked her twice if I decided to leave before two years, would I still get that $150 price, and she said yes both times. That was a downright lie. Even though they tell you that you don't have a contract, if you leave before those two years are up, you owe the full price on that phone.

Don't buy Verizon! Freeport, FL. Upgraded to S22 from A51; cell quality went to 1 4G bar. Places I used to get great coverage now no service/dropped calls. Spoke w/ level 2 techs 4 times, replaced chips--no improvement. Their tech data shows poor service/dropped calls since S22. Tried Moto G, but same poor results. Verizon says there's nothing they can do. They require me to have 5G plan, but can't even provide 4G coverage; their coverage map reflect high 4G coverage in my area. They won't discount plan charges, nothing. Their bottom line is "sucks to be you." Don't buy Verizon.

Decided to trade in my mother's Note 10 for an iPhone 13. Store couldn’t get the deal we wanted so called in to Verizon. Didn’t quite get deal we wanted but was 50% off so $440 over 36 mo. We ended up missing the deliveries. Phone and accessories were sent back to sender after trying to have them rerouted by UPS with no prevail. I have now been on the phone for over 7 hours trying to get them resent. Still waiting. Oh the order process started 8/9/2022 and it is now 8/26/2022. Still waiting to be able to reorder the duplicate order.

Since there is no negative rating we were forced to give the lowest allowable...1 star. Verizon Wireless customer for almost 16 years and always kept our account in good standing. Thought so much of Verizon, we talked them up to friends & Family. As time went on in our multi year relationship Verizon seemed to forget about those good customers who kept them in business. Verizon decreases the size or your plan with relatively no benefit to the customer. Dropped us to a 2Gb a month data limit. Twice in the past year we were forced to spend $15 just to purchase 1Gb of data. We had enough and switched carriers early in a billing cycle and first of all we are absolutely GLAD we did.

My experience with Verizon has been feeling ripped off over and over again. Here is why.... When I joined Verizon, they had a Black Friday deal where I was supposed to receive $500 Visa card. I followed up for 2 years and did not receive a penny from Verizon as promised. Today felt the worst. I went to Tanzania for 3 weeks and had international plan implemented where I had to pay $10 per day for each day I use Verizon services. I am a realtor and most of the days I was there, my client could not call or text me. They received an error message every time they called me and most of their text messages did not come through completely.

My husband and I have been customers for over 10 years. Ordered 2 iPhone 13 Pro online no problem. iPhones send to our home through FedEx. Husband picked up unopened box, inside 2 empty phone boxes. Immediately contacted Verizon and ticket opened. We were told we would be contacted in 24-48 hours. Called 3 days later and were advised 7-10 business days for investigation.

I have had problems since April with unknown numbers being added to my plan, and each time I call them they say that they took care of the problem. We are now into August and I still have the numbers on my account. Plus they bought 2 iPhones on my account. Since then I have found 5 new numbers, bring my already high bill for 2 lines up to over $300. I called again today and the lady told me that the lines have been canceled as of today and, "Is there anything else I can do for you." I told her that I suspended the lines because they won't take them off and she repeated that they are off my account as of today. With suspended lines it's only good for a month. I told her that I didn't not want to have to pay for someone else's phone because I was being charged over $200 for this month. She was of no help. I am tired of dealing with Verizon and really regret signing up with them. Unfortunately I have a 2 year contract. Can't wait til it's over.

Service is very poor. Everything is fine until the last payment of your phone then everything goes to hell and they tell you you need a new phone. No my phone is fine. It’s your way of trying to get me to purchase something to keep me around another two years. Can’t wait to switch providers to save money and have better service. Verizon is horrible.

I was with T-Mobile for over 7 years. I transferred to Verizon. Worst decision! I heard that Verizon is the number 1 in USA, it's a BIG lie. Don't choose Verizon. Network, Customer service both are worst than T-Mobile. I am highly disappointed. No sense of customer care at all.

When we got them they are the only service that works in our area. It worked great and had really strong signal for about 2.5 years. Now I not we barely have 1 bar and it doesn't always send the pictures or texts now. Calls cut out a lot now. Just frustrating that one year service is great and then not so much WHY....

Placed an order with the online assistant for a new iPhone13 Max, that process was very easy and within 10m I had my phone ordered for an In-Store Pickup. Here's where the nightmare begins... 1. I show up at the store only to find out they don't have the phone in stock even though online it says they do. 2. So then I have my setup appointment cancelled since I don't have a new phone to get setup and either by sheer incompetence or accident my whole order gets cancelled which necessitated the refund process. 3. Place the new order and have to make a second payment and am told my refund for the first order will take 2-3 business days (30m call).

After canceling service due to military retirement with orders, which I was told to email to a specific email address. I was still charged early termination fee when my orders were within the cancelation period. Even if they offered the best services in my area, I'd find another carrier due to their dishonesty and taking more money for early termination when we had orders to support the cancelation. Shame on Verizon. Also, they will not let you leave reviews elsewhere. Read a few places online where reviews cannot be changed by the owner and you'll see how cruddy their customer service really is.

I have been a customer for 16 years and am absolutely disgusted that Verizon Wireless increased plans 26%! 5% would have been reasonable, but 26%?! I will be taking my business elsewhere.... I cannot believe increasing a bill that much is legal.

To: Verizon Wireless Executive Relations (CASE **). In response to the above-mentioned case and shared with the BBB (complaint #**), I will again correct you on the term of contract being one month, not one year. Your legal response for continuing to bill me for the line is in the Customer Agreement, "Once you've completed your contract term, you'll automatically become a customer on a month-to-month basis for that line of Service." If a customer no longer needs a line, they must contact Verizon to process any disconnection or termination transactions.” My purchase order: Mobile no: **. Contract term: 1 month.

Verizon used to be the best, I don’t have service at home without my wifi smh. My calls constantly fail, if not connected to wifi the internet is primitively slow to say the least. I had an issue where my autopay didn’t process and they had the nerve to add an additional 100$ to my next bill because of it! The agents were nice enough to credit that amount back but it had be to spread out over 2 months! Verizon’s policies make it hard for their agents to do what’s right for their customers. Then they only have surveys geared towards the reps and stores as if they are to blame for bad policies! I can’t wait to leave Verizon. It just may be worth it to pay the large fee to leave early SMH.

I have been a customer 22y. I have contacted the them dozen times since Jan. Each time whom ever I speak to, tells me something different. Can't get to talk to anyone who is a supervisor. 4x in 4Wk I've ask for a return label, each time they say will m

Today 8/10/22 at 115 I contacted Verizon via the Verizon app and spoke with an agent. They explained the difference between the 6gb Big plan I was on to a new 5g start plan. I asked twice what my final bill price would be. In print it said with military discount it would be 173.86 but if I stacked it with the auto pay it would be 143.86. Additionally they said I had to re enroll for the military discount because of the plan change. I agreed and my plan was changed. After we disconnected I went to try to re enroll for the military discount. It gave me issues so I called the discount department and she told me that I didn't have to re enroll. After we hung up I felt uneasy because I wanted to be sure about the discount. I called customer service where I was unpleasantly surprised with the news that my bill would be 198.86 a month and not the previously quoted 173.86.

FRAUD ALERT! After going into the Brentwood, Missouri Verizon store to purchase a phone, I realize Toni, the associate had added $130.00 per month in add on charges to our account. These add-ons were never authorized by me. Be aware of the fraudulent business behaviors by Verizon!

We had Verizon for years and had good service. About a year ago, I noticed higher charges on my bill. In looking into it, Verizon had created another phone line under my son's name. It was not his line and he did not request it. They had been billing it for 6 months. After much time on the phone, they sent me to fraud. They promised all of the money be refunded to us. As it turned out, they gave us half back. So when I got a bill I did not pay the amount they owed. I sent letters to high up people and never heard anything. They sent me to collection. I ended up paying them and sent them a letter that they committed fraud and to never contact me again. I would never go back to Verizon.

Verizon Home Internet (5G) is a total scam! Do not fall for it! I wasted 3 hours today, trying to simply cancel my subscription, and they kept sending it back and forth and hanging up on me randomly! Wasted 4 hours and finally gave up. These are scams to steal your money. DO NOT TRUST this company!

They don't want to honor their promotions. I was supposed to pay 849 for a phone and I have paid 916 ... and they still want me to pay 1199. I told them sounds like a rip off ... when on the same page shows I have above the amount to be paid. They don't want to see that even went with Best Buy and they told me it's paid off just Verizon doesn't want to honor it.

I've been a Verizon Wireless customer for over 15 years. I've bought over 5 phones in two year increments. During these most difficult of times, (pandemic, recession, and all), they decided to have my services cut without notice. I had already made a 'promise to pay' payment arrangement and they dishonored it by disconnecting my line right in the middle of my performing a job. I use my phone to work for delivery companies. I was checking out a customer's order and was unable to process the order.

Just switched to Verizon. It is the worst service I have ever experienced. I wish I could go back to my old carrier. Verizon would not or could not do nothing for me. Now I am stuck with them for a 2 year contract. Poor coverage!! Drop calls, no internet connection, and cannot receive texts.

Verizon Customer Service should be titled Verizon CustomerTorture. It is nearly impossible to speak with a person. If one does then person has no authority to help you. It took me a half day of driving around to finally get to their 'corporate office' where they cancelled the non working account. Verizon lost my number when I tried to transfer from a shared account to my own account. They had billing information and billed me for the deadline for over two months. I had to make a complaint to Oregon consumer fraud. Then Verizon called me. They tried to threaten me with 'proving' the charges were valid. Then she would tell me she was "trying to help me". I believe this is an interrogation technique used on persons suspected of committing a crime. After many many reiterations of 'just stop billing me' she said they would stop. Losing my phone number was a huge hassle by itself. Dealing with Verizon doubled the trouble.

I have been a dedicated customer at Verizon Wireless for over 26 years. They were Bell Atlantic 9X mobile when I first got service with them. Up until this month I have had zero complaints about this company, but I just don't believe that you should treat your loyal customers the way they are treating me. In May of 2022 I bought my son the IPHONE 13 for his birthday. It increased my bill, but that was OK. In early June my husband's phone was acting up so we went in to have it looked at. The sales associate also looked at my bill while I was there and suggested that we get auto pay to save $60 a month on our bill. We agreed and set it up for June 26th. Previously I had put a promise to pay in place for around June 17th or 18th. I canceled the promise to pay since I had auto pay on the 25th of each month coming out.

Verizon is running a promo offering trade-in $ for old iPhones if you upgraded to iPhone 13. On July 12,2022 I went on the website to determine the trade in value of 2 phones. iPhone SE and IPhone 6s. I used the search tool provided on the website and both phones were shown with a trade-in values of $400 each (totaling $800). I called the Verizon CS 611# and spoke to a rep. The CS rep confirmed the trade-in values at $400 each. While processing the sale of 2 new iphone 13s he said due to a systems glitch the promo was not inputting correctly but this was not uncommon. I questioned if he was sure the trade-in values were $400 each and the response was “I'm 1,000% sure”. He said after activating the phones call CS back and they would apply the correct $400 each trade-in values. He also said he noted it on the account to expedite the process.

We has to switch to Verizon when we moved as not one else had service coverage here. Things were fine until we called asking about our options to add a business phone number that could be attached to my husband's phone for just business purposes. We were told we needed OneTalk and that is was only $15 additional a month on top of what we were currently paying if we switched to a business account. So we tried moving forward with that. 3 calls later I had to have an agent try and find my account because the spelling was so messed up on our business account you couldn't find it. I was never even given an account number, onetalk phone number or any information on how to set things up until I called and directly asked for the information.

I have been a Verizon Customer since 2000. I have loved their service. I have loved how I could always keep a signal no matter where I was. This started to change in 2020. The signals were not as good, calls dropped. They were also adding more and more fees and increasing cost to the consumer. I decided to change phone companies. After I transferred the lines, I tried to call Verizon to cancel the phones, I was not able to as I could not remember my pin. There was no way to get through to the service personnel to cancel. I went into several stores and was unable to see anyone at the store as I could not make an appointment without being a Verizon customer with my pin.

I signed up for Verizon's 5G Internet Service. It did not work at my residence, I could not return it to the store where I got, and Verizon has been incapable of sending me a box to send it back. Yesterday, June 18, 2022, after waiting a month to get a box from Verizon and not receiving one, I was told by a Verizon Customer Service Rep that I could return the device to a Verizon store. When I got to the store, they said no I couldn't. I left the device there. I then spent 3 hours chatting and eventually speaking with a Verizon Customer Service Manager over the phone, which I had requested to do for over two hours.

Long wait times, incompetent representatives, rude and dismissive or place you on a long hold with no assistance or just hang up on you. Incredibly frustrating! Verizon is based on greed. The company does not hire enough customer service representatives and does not spend enough time on appropriately training the staff. So frustrating. Verizon does not value their customers at all!!

Today, I spoke to Ms. ** from Verizon Wireless who helped me out with her diligent investigation into my upgrade purchase back in February. Fortunately, I was transferred to her to cancel my 20+ years of service with Verizon. Prior to being sent over to her, I spoke with internet sales (Britney) who was not privy to Verizon products and cared less if I cancelled and swiftly sent me over to ** to proceed with cancellation. Ms. **, Thanks for properly addressing my concerns! Looking forward to continue being part of the Verizon family! GREAT JOB MS. **!!!

I had Verizon wireless. I received a text one day two years ago. My contract was ending or had ended. I was offered a $200 discount. But, they were going to bill me $8+ per month until that $200 was paid off - BUT they were going to give me a credit each month. I doubted him then, I looked at the contract on the phone screen, which wasn't easy, and questioned him again. Liar, liar. So, this deal is over next month. I will pay about $60 per month for one phone which I now own. I'm leaving Verizon. And once they lose me, it's permanent.

Just transferred 4 lines from AT&T to Verizon. I signed for their plans online and for my phone one week late. On top only 3 lines were transferred and they forgot to transfer my 4th line. And when I call to active that 4th line they keep telling me that they cannot verify my information. After 2 days later and 2 hours of call they can finally verify my account. At that point I had all 3 lines working with Verizon except the one they couldn’t port over. However when I call to check the port status they told me all 3 lines needs to be activated. And I have to go to the store since they cannot do it via phone or chat. After one week of back and forth I finally said enough and finally returned their “free” phone for new customer and went back to AT&T. As a new customer they made it so hard to transfer and active new lines that I had wasted 7-8 hours a week talking/chatting with Verizon. One week was enough for me to see how bad Verizon service is for new customers.

For years I have been paying $73.00 per month until this month which was a 350% increase. If you look at the reviews at this site you may notice the low ratings just recently. They have increased the internet charges on people who have been with the company for years. They have forced their loyal customers out of their old plans and into new plans. I was told I have used the internet more this last month. I can tell you this is **. The people at the Verizon Store are seeing many more people recently with the same problem as mine. The people at the stores are very nice but they are independent franchisees, not Verizon employees. After 24 years they have finally force me to look elsewhere for my plan.

I bought a new phone and was told I would receive a 700$ credit on my account. After hours online and in-person I was assured it was coming. Never happened. Do not believe anything these people tell you. They will lie and deceive you just to get a sale.

Flabbergasted by the fact that a phone company cannot get a phone to work. Two weeks since I've gotten a brand new phone and line from Verizon and I still cannot receive calls. No tech support agent seems to be able to fix this - that is if you can actually get a hold of one. Oh yes, try our new "chat" feature where we wait for an hour between messages and literally do nothing but tell you to reboot. I'm a tech support professional and I would never treat my customers like this. You call up and they just bounce you from one person to another. And now they're asking me to pay over a hundred dollars for literally nothing. I have no way to receive calls from customers. They are crippling my business. The incompetence is absolutely staggering.

Worst experience from a globally known company! Extremely DO NOT SUGGEST USING VZ Wireless! Stay away or you will be scammed. I have traded in my 2 phones, which I am paying already the whole year AGAIN and the whole year I am getting promises to resolve it and it has never been done yet. And this is after being a customer since 2009!

Vz sent me a flyer in the mail about discounted plan. Once signed up the flyer rate is not on the plan and I am being asked to go to retail store to get the discounted rate. Do not switch to Vz as this is typical bait and switch.

I traded my iPhone X, in perfect working condition, for an iPhone 13 during a promotion in March 2022. I was planning on traveling internationally beginning summer of 2022 and being out of country for approximately 1 year. I mentioned this to the salesman. I actually don’t blame him for this issue as he was a brand new manager working the office alone. I assumed I could simply pay the difference between my trade in and the cost of the new phone when it came time for me to leave the U.S. I’m now learning my best option is to pay the entire amount of the new iPhone while receiving no compensation for my trade in. The other option is to pay $100 a month for an international plan on top of my regular plan $70. So essentially, I’ll be paying $170 a month for cell service while traveling abroad compared to the $20 a month I would be paying for service in the region I’m traveling. Unacceptable.

I seriously wanted to like Verizon. I moved over to Verizon from T-Mobile and received 3 gift cards of $350.00 each because I already had phones. The cards were used to buy merch from the T-Mobile website. I entered all three gift cards, and the site still wanted a credit card even though I hadn't spent all of the gift cards. I called Verizon and they told me that I had nothing to worry about as the card would only be charged if I didn't have enough on the gift cards. I received the merch ok but they charged my credit card 4 times for $965.20. I was able to get three of the charges refunded after countless hours on the phone. I am still out $965.20 to this day and it has been 3 months. They are a complete joke as far as customer service. I am working with American Express currently to get the remainder of the charges reversed.

I am a 18 year customer of Verizon. There WAS a time when they were the best, the best coverage, the best promotions and awesome customer. When I say they have tanked, I do not say that lightly, I really mean it. Recently I needed to replace my phone, it took four phone calls to get a CSR that spoke clear English, did not have sassy comments and no background distractions, yes one of my four calls had a large dog barking in the background. THEN there is the nightmare of trying to reach customer service, they don't offer 24 hours customer service but they DO offer lots of "we're sorry, we apologize", useless.

6-28-22 I called Verizon after having multiple issues with my phone with no change after resets or turning the phone on and off. Verizon agreed that they needed to send me a new replacement phone, which was under warranty, and though they could not get in today's FedEx they would get it out in tomorrow's pickup (6-29) and that I would receive the phone by 7-1-22. On 7-1-22 I did not receive phone so called them again and was told that the phone had to go through a "fraud inspection" but that inspection had been completed and I would now receive the phone the following day. 7-2-22 did not receive phone so called again. This time I was told that they couldn't find my order, then, after over an hour of jumping from one excuse after another, and without boring you with those details, they promised I would receive the phone the following day, 7-3-22.

I cancelled my Verizon Account and joined Spectrum because my cellphone bill was almost $80. Spectrum is almost $30 per month. Verizon charged me an extra month (a month that I was with Spectrum). Verizon turned the amount due (that I did not owe) against my credit. My credit took a hit, but I am going to make an official complaint and take Verizon to court. I have had Spectrum for a few months and I have had no interruptions in my service. I give Spectrum 5 STARS. My only regret is that I wish I had cancelled Verizon years ago!

I am happy to state that I'm no longer a Verizon customer. For roughly 5 years I've been with this company. I continued staying with them even though the pricing is ridiculous because of coverage. After paying for the service and phones, I can honestly say I would never go with them again. Whenever I call up to ask about a special they have going nobody seems to know what I'm talking about. You will be transferred at least 3 times.

I was out of work due to covid, I have been struggling and will continue to struggle for years to get out of the debt that has accumulated. I have tried with Verizon numerous times for help asking for payment arrangements, extended due dates. I can only give them what I have and it is always a struggle. So now my account is suspended once again, my family member is in the hospital I have no way to contact them except with the help of my neighbor's phone. I was lost getting to the hospital because I have no GPS and took a wrong turn with the directions I wrote down.

Realized in just 5 months I had a big mistake using Verizon services. Please do not use Verizon if You do not want to be fooled. Expensive service. Mediocre service, big liars, Verizon is a worst joke ever.

Horrible customer service that will bounce you around for an hour+. Will cancel your service, charge you after, tell you that you will get a refund in 2 weeks, then say they can't refund because you don't have service with them. The service department has no ability to do anything and will just make excuses.

I am very disenchanted with Verizon. I bought a Google pixel 3 for me and my mother. The phone is new but the model is 2-3 years old but we liked it because it had a large screen. I got one for myself and my 82-year-old mother so we would have the same phone if she had questions. My phone failed within a month. I got a new phone (it has a one-year warranty) and all is well. My mother’s phone would not turn on a couple of months later. She took it to Verizon and they said they never saw anything like it. I called customer service and they agreed to send her a refurbished phone, the exact same model, for free because it is still covered in the 1-year warranty. However, it doesn’t come with any accessories. I tell my 82-year-old mother this.

I had used T-Mobile for about 15 years without a problem... Unfortunately, when I moved, I had no signal and I lost about 30 calls in one week. I went to Verizon and tried to work out a deal with them to stay at the same price range due to the fact that I am over the age of 55 yrs old and on permanent disability. Josh **, the agent who served me, assured me that if I gave them my cell phone (which was new and compatible) he would give me a brand-new phone and the payments would stay at about the same: With T-Mobile I was paying $65.00 with international - Verizon was supposed to be $95.00 without international. After 5 days I received a bill for $184.00. I "flipped"... Really? Almost $200,00? I immediately called Verizon and I must confess that after 3-4 attempts and on hold for about 45 minutes each time, I could finally get through.

Ultimate runaround. Verizon arbitrarily discontinued my HUM service. I contacted Customer Support. "That is beyond my authority." WHAT??! Transfer to "HUM DIVISION." "I will have to consult with the other division. Please hold." I held--for 52 minutes. "I am sorry sir. 'They' transferred you to the wrong division. Please hold." 38 minutes later: CLICK. They hung up. I "held" to talk to eleven different people, and none of them could reinstate my service. What an idiot! ME, for even contacting Customer Support!

Being a Verizon Customer for many years things have changed. The data plan we signed up for provided high speed data up to 50gig of data usage. After the usage they claim you will be slowed to .6 Mbps to 3.0 Mbps which is still fast enough to surf the net and perform email, etc. Well it doesn't work that way. They slow the data to .01 Mbps up to .26 Mbps which doesn't even allow you to surf the net. Web pages take up to 3 minutes to load. The reason they do this is so you will call in and they will have you upgrade to a larger package. Don't want to call it bait and switch but it is close.

How is it that, I ordered a device, ended up getting the wrong device (not the one I ordered) then was told it was the right one by 2 customer service people, then when talking to a 3rd, was told I was right. It's not the right one. I go to return the device and they want me to pay a restocking fee for their mistake? So if you order food and it's wrong you should have to pay for it to go back?

For many years Verizon led the wireless industry with service and network coverage. Over the past few years, Verizon has seen steady declines in service, support and wireless coverage (signal strength). Currently, Verizon offers one of the worst cell signals in most areas of the US as compared to T-Mobile and AT&T. Despite MANY discussions with Verizon, they are not able to resolve their issues in my home area (Florida) because the other networks just have better coverage.

We spent hours and hours on the phone with Verizon for days and days. Verizon staff is not trustworthy, doesn't know how to make notes on their end, doesn't know what they are talking about, is untalented, and has ZERO knowledge.

I have been With Verizon for 20 years. They charge me more every year. I’ve had Apple telephones. They keep charging me thousands for these. I have an Apple 2020 SE. I’ve been advised that I have to trade this in for less than what I paid for it and also if I want a flip phone and a tablet to replace it it’s not part of their program.

Verizon is progressively getting worse while charging more. I’ve been with them for over 5 years and it’s literally only getting worse and they keep adding more sub fees and charges. Making an 80$ bill into the hundreds only for the service to be worse and worse every time. Can’t even load anything lately. I’m tired of calling trying to get this fixed. It’s ridiculous how money hungry they are with all these little add ons but won’t get their service to work right. Literally everyone has 5G where I live except for them and a lot of other places in Washington have the same issue. I can’t wait until I finish paying off the watch to leave them for someone who cares about the customers rather than just squeezing every last penny they can.

Christopher from the Executive Relations team gave me a call and made this right by offering a fair solution.

Marketing predator!! Hackers!! Poor signal, operating issues, dropped calls, wrong charge cable notifications, battery and phone defects... what next? I'm looking for another provider after 20 years with Verizon. These tactics to force consumers to buy more are driving me crazy. I pay $130 monthly for a Samsung A51 and two Jetpack hot spots. I keep all my old phones because it is so difficult to copy personal files. Now my old phones are not functioning due to "account not active". These are bought and paid devices from years ago used with wifi! Funny how old devices work good on wifi after buy (upgrade) transferring everything to a new device. BUT Verizon still controls every device. Phones these days cannot even have a bad battery replaced by consumer.

I have a business account and it important that I utilize my phone and have adequate service, Verizon Wireless has been dropping the ball, I'm unable to text and also I receive drop calls all the time.

I had service with Verizon a few years ago and Verizon was the best in service, but too expensive for me to handle in those days. Now that my financial life have change I decided to try again their service, but this company looks to me more a criminal organization than a company who provide wireless service. I had not even get the service and I had like 2 months of service. How a company can be charging a customer when the customer have not even try the service yet?.

I had a problem with my flip phone. I was in Oregon at the time and so I took the phone to a VERIZON store in Redmond. They couldn't fix it, so they kept it and said I would be getting a new one in the mail. When it came it didn't have a battery. I took that phone to the VERIZON store on Treeline Rd. in Kalispell, MT. Thanks to Nadine and Tony and after a few days and hours with them on the phone to customer service and their great effort I now have a new phone on its way. VERIZON should be very proud of Tony and Nadine for all the hard work they do on a daily basis. And no, I'm not related to either one of them!!

I started service for my son. Had it for a year then switched it to his name so he could start building his credit! He joined the Navy and was shipped overseas in January to Bahrain where Verizon services were unavailable! We called the company and asked to do a military freeze until he came back to the states. The man I spoke to said yes that I would need to send his deployment orders over by fax and gave me a number. In April I get a paper from a third party stating we have been turned over to collections. I called back to Verizon. Asked him what this was about and said that they never received the paperwork.

I have been a business customer of Verizon Wireless for many years. In June and July of 2021 I traded in three of my cell phones when I upgraded. I was told I would be getting a monthly credit for all three phones for the next 24 months. I have not been getting credits on all phones. I have called numerous times and each time I was told I would be getting a lump sum credit on my next bill for the credits from when I traded in my phones until present. Each month I get my new bill and the credits are not there. I have called four months in a row to straighten this out. Each time they say everything has been corrected and I will see the credit on the next bill. I have still never received the credits. Each time I call I must explain the whole situation over and over again.

Left the company 10 years ago for horrible customer service, decided to give it another go. Even worse customer service, if you even want to call it that! I have wasted four hours of my life that will never get back on the phone with them and if she was still not resolved. They are even worse than Dish.

I transferred our wireless service to another provider and a couple of months after transferring our service started receiving emails from Verizon that our account was closed for non payment and we owed a balance of $672. I contacted their customer service department at least 5 times and was assured the problem would be corrected but it never was. Now I am being told we are being turned over to collections if we don't pay. I was told so many different things by so many different customer service people. One gave me a partial refund and it was reversed. Another told me everything had been corrected and my bill would be $10.69. That never happened. It has been one of the worst experiences I've had in years and it's still not over. I guess I will be turned over to a collection agency!

Been a customer of Verizon for 25 years. Post Covid they have hired people who can only field super basic questions. I got a Samsung 21 Ultra and when the speakers are on it echo's and I cannot upload social media. Tried to buy new phone but 100 hours of my time with customer service and dealing with the most incompetent set of folks I have ever worked with I am back to a defective phone. Even the refurbished phone is defective. The customer service has nose dived. Worst of all, some of them agreed to certain terms so that they could get a good review.. The next day I found this was not the case.. Beware of such people and get agreements right away. PLEASE!!!! STAY AWAY FROM VERIZON WIRELESS.. Connect with **.

Don't get Verizon Business services, especially if you're building (or trying to build) your business credit. I signed up for Verizon Business months ago because I was told that they report to the business credit bureaus, thus helping you build your business credit. As with all of my personal and business bills, I signed up for autopay. Also, because I had transferred my services from another phone provider, I was given credits (by Verizon.) I also qualified for their new customer promotion(s.)

On 5/31/22 I was having issues with my phone so I went to the closest Verizon store Located at: 249 Pine Hollow RD, Oyster Bay, NY 11771. Spoke to **. I explained what was happening. He said he can't fix my phone and I need a new one. He recommended The Galaxy A42. It has no problems. After waiting over 3hours, EMPLOYEE ** WAS PUTTING ALL INFORMATION ON NEW PHONE. I said, "Why is this taking so long?" ** proceeded to be very condescending towards me and blamed me and my phone!

Lied! "No contracts, No strings attached." Do not trust Verizon employees at this store! It will cost you lots of time and money! I've moved and cannot get anyone at this store on the phone. I moved, changed carriers after 7 months once I moved to another state and sent a surprise bill for $700! The salesperson was very eager for my business and I was repeatedly told "No strings attached, no contracts." The Verizon employee lied to my face to get my business. I went from bragging about Verizon and their network to now warning everyone and anyone who will listen to NOT do business with Verizon. I've spent hours on the phone without resolution. I've been told I will receive a call back from a manager and no one calls back.

I was a Verizon customer for years and I bought many top-end new phones through Verizon. I called and asked the cheapest way to stop service to a newly bought phone. She service rep. because it was a medical issue with my brother, that Verizon would pay off the phone if I sent it back them. Verizon provided the prepaid envelope, and I returned my $1700 Z-fold. Six weeks later and hours on the phone, I was finally told that I didn't have any proof of the agreement. The text messages that were sent to me along with the messages in my account were deleted. Even the messages on my phone were gone.

My phone was damaged in December when the battery blew up. So I was getting the phone repaired but there seemed to be a shortage on batteries so this made the process take longer. In the meantime I could not pay the bill online as it wouldn't allow me to login to my account. This lead to late fees and what not so every few weeks it would allow me to login and pay or it would give me the run around. This went on for months, every time I thought there was a solution something else happened. So they told me to setup Autopay, and so I did. They still disconnected my number then proceeded to continue to take out payments for a phone line I couldn't use.

The store does not give you all the detail on the devices you purchase. Upgraded my watch and phone and did not want a additional line for the watch. Had the watch for over 30 days and was invoiced for the additional line. Never had activation on the watch so I was not under the impression I was being charged for this service. Went back to store to understand the invoice and they said it was because of the discounted watch. I said I could have purchased it at Best Buy then if I knew this was going to be the case. The store salesperson even called my phone to see if my watch was working. The store hands me a piece of paper with phone numbers on it so that I could call to deactivate something I never received. Called the line cancellation number and a 30 minute wait to explain the same thing I discussed with the store salespeople and it only got me deactivation fee and a $150 increase on my bill.

We have been with Verizon for over 2 years and we experienced very BAD customer service skills and very long wait time to speak to someone, on average over one hour every time, All our calls routed calls overseas to people who do not understand English and refuse to transfer the calls to their supervisors. We had to call many times for someone who can understand the problem and correct it. We have been overcharged many times and I personal had to take time off my work to find time to talk to those people. Every time, they asked me to file a complaint and they blame it on the previous representative and when I file the complaint they do not ever respond, then I call to check, then they tell me to file another complaint to check on the first one... We got cheated and overcharged and finally when we decided to go to a different company they disconnected my phone as some sort of revenge, those people are SO SO PATHETIC!!!

Verizon advertised a 300 rebate for bringing your own phone, but they did not specify that you needed to REGISTER to get this rebate and that it would expire in 30 days, when I called they just told me to wait and the chat rep. pretty much hung up when he realized he couldn't help me.

I transferred my phone number to Tracfone for a cheaper rate (75% cheaper for the same benefits) and then tried to call and cancel my account. Well, Verizon customer service number won't let you call without an active phone number. Needless to say, Verizon continues to bill me for an account with no number or service or way of contacting them via phone, email, or computer.

BUYER BEWARE! DECEPTIVE TACTICS AND THEFT! In January 2022 I ported a phone number to Verizon as a new customer. I was told I would get $800 for my trade in. I completed all the necessary paperwork to send the phone to Verizon via the shipping label Verizon provided. Verizon tracks that I sent it, but not that they received it, although UPS tracking says it was delivered. I was getting the credit on my phone purchase and all was well.

I'd live in Los Angeles 1 mile East of SoFi stadium and if I stood on top of my house I could see the stadium. I'm surrounded by eight Verizon towers but in order to get reception I have to have a Wi-Fi extender.

10 Days of being told to wait 24 hours over 900 minutes with Verizon customer service chat, phone calls, and in-store. Day 1 Screen shattered on one of my iphones, so I ordered a new one on the Verizon website. I thought I selected in-store pickup, but the site said it will arrive in 2 days. I’m in a jam, so I called customer service to see if I can pick up the order in my local Verizon store. Rep said “I’ll cancel the order so you can order it in the store, in 24 hours”. Day 2 I tried to place the order but couldn’t complete it due to “an open order in the system”. Called customer service, they said the order wasn’t canceled and it will arrive as scheduled the next day, in 24 hours.

Service always cuts out with no signal. Tried to order Galaxy watch and make payments when order was ready. Pressed place order. Charged me full price. Canceled same day. Talked to 2 people and through text all said order was canceled. Watch still come to my house telling me I have to go way out to return and pay $50 restock fee when it was their fault. Thanks Verizon. Don't use them.

 Verizon is the worst company there is. I was lied to when I switched. Christopher S in Customer relations is the most rude and unprofessional person I have ever had to deal with. Verizon did not hold up to their end of our contract. Talked down to me in an email, and I quote “had to educate me". The business rep Steven ** never called me or emailed me back after I ask him to so I could get this matter resolved. Verizon you seriously need to look at hiring more professional people. I have since switched to T-Mobile and guess what, they did everything they said they were going to do and my bill is way less than the 600 and something dollars Verizon was charging me. I have filed another complaint against Verizon and Christopher S in customer Relations is not even giving me a chance to look at a bill that is not even available to me yet to make sure it was corrected. Very unprofessional.

This hotspot is terrible. It is extremely expensive and will not hold a charge. Yet if I forget and leave it plugged up Verizon runs up an extremely high $260 extra monthly charge and threaten my credit!!

I have spent over 3 hours on hold the last two days, Verizon customer service has disconnected each time I reach one of them. Prior to disconnecting, they all tell me to log into the website which I do not have access to because I have transferred my line and I am no longer considered a customer. They say they will transfer me to another department who can help me and the call ends. I explain this to them each time and without fail, they disconnect. Go into the store and they tell you to call the 1-800 number. T-Mobile or At&t, they pick up the second you call. Not Verizon, they are undoubtedly the worst. $60/ month more expensive, worse coverage and absolutely no customer service. Avoid at all cost. I will never give another penny to this company.

Steer far away from this wireless company. As customers we are not getting the service they advertise and promise. We are not getting 5G service as they are saying we’re getting and we’re paying for something we are not receiving as of yet, but they’re charging ahead of time without providing g the service. Their customer service is a nightmare. I can’t barely manage to get through, or worse, our calls are being rerouted to some overseas call centers. They certainly don’t care to build a customer relationship. I left from a competitive company and switched to come to this nightmare. Folks, stay away from this high price, no customer service or worse bad customer service. Beware of all their gimmicks and false advertisements.

I have been a Verizon customer for years and always considered them to be the gold standard. Unfortunately, that has changed. My cellular reception is not as good as it once was and I believe they are outsourcing customer service calls outside the US. A few months ago I was trying to get my Apple Watch connected to cellular. The customer service agent could not figure it out even though this is a very common thing. After an hour or so I gave up and forgot all about it until I saw I have been getting charged for cellular each month for my Watch that never got connected to cellular. Today I called Verizon to figure this out and was on the phone with two customer service agents for two hours and still no help.

I’ve been a customer of Verizon for over 20 years. I have several phones on my personal line and a lot on my business line which I intend to move both of them. Just a sum it up their customer service people do not do what you ask them to do and as a result it comes back and cost the customer. Verizon takes no accountability for anything that their customer service associates in this case don’t do and as a result the customer service person I talk to you last basically encouraged me to go to another service even giving me a pin and I needed to move my phones.

I was switching to the iPhone 13 and the salesman told me I could get the Apple Watch for only $5 a month. I asked if I would have to pay the $10 monthly fee for data and he said, "No. Not until you pay off the watch." I received my bill and it showed an extra $18 a month for the Apple Watch. I called and they said you have to pay for the data. I said, "That’s not what I was told therefore I do not want to watch I would like to return it, please disconnect the service." I was told if I return the Apple Watch within 30 days I would not be charged anything, so I did. I was charged $75 on my bill for the Apple Watch.

Just recently came back from a 1-week cruise with my family and found we were charged $1,000+ in charges by Verizon Wireless. The whole trip, roaming was turned off on all of our phones. I am continuously trying to find ways to lower my monthly bill (recently canceled 2 insurance coverages to save money) so I would never do this! I’m a long-time customer who always pays on time, and Verizon Wireless refuses to help! I’ve spent hours on the phone with customer support with no resolution and have left numerous messages at corporate. This company waits for their customers to get hit with erroneous and invalid charges and does nothing!

I have had several issues with my phone during the past year, such as not being able to receive texts when trying to sign into websites. Verizon is not available despite their statement of 24/7 availability. I called at 9pm and they are closed. The "chat" function is worthless; it is a digital assistant that is unable to solve even the most minor issue. Using the "Talk to Us" link elicits NO response. The information on the website does not help you solve problems. Considering the monthly cost of "service," I am appalled at the lack customer service. I plan to switch to T-Mobile.

To say that I'm dissatisfied with Verizon would be an understatement. No other company I've ever dealt with comes close. I've joked that if I ever have a heart attack - see if I was just talking with a Verizon representative. The latest was a 7-month journey to try and get the personal hotspot on an IPhone 12 working. I talked to about 10 Verizon reps and found out along the way that few of them actually notated my account - causing me to reinvent the wheel every time.